The images shown on the website are for reference only. The specific make, model and color of the vehicles are not guaranteed at pick up. However, the customer will receive the same standard of vehicle as per the booking. Car types are generally classified based on the car function, size, and capacity. Note that the same car may be classified into different types in different regions.

If the store insists upon upgrading your chosen car type for an additional fee, please question and seek clear reason for their recommendation. Generally, additional fees should not be charged if the car rental store has insufficient inventory or cannot provide the same type of car. If the store forces you to upgrade, please document evidence of your communication with the store (e.g. hard copies of documents, voice recordings, etc.) or promptly contact customer service.

Early pick up may be subject to additional charges. If you wish to change the pick up time, please check with the car rental store regarding availability and any extra costs. Normally, if pick up is early by a certain length of time, the car must be returned early by the same length of time. Otherwise, the store may require you to pay an additional fee based on market prices.

If you are late for your pick up, please contact the store or customer service prior to your scheduled pick up time. Otherwise, you may not be able to pick up your car. It is recommended to arrive on schedule as you will not be refunded the cost of any unused time of your rental, according to the terms and conditions stated.

Rental fees for any unused days or time will not be refunded, even if the car is returned before the agreed upon time. Some stores may charge additional fees for early return.

If you need to return the car at a later time than scheduled, be sure to notify the store in advance. You will be charged additional fees based on the market price, payable directly at the store upon arrival. Failure to notify the store may result in penalty charges.

Additional drivers may be registered upon pick up of the car at the store, subject to extra fees. Each additional driver must show the same pick up documentation as the main driver. If an unregistered driver drives the car, the insurance will be voided.

The fuel tank will be full at the time of pickup, and must be full when the car is returned. Otherwise, the car rental company will charge for the cost of the fuel shortfall plus the labor cost of refueling. If you change cars midway through the agreement, the first car must be returned fully fueled. Otherwise, the car rental company will charge for the cost of the fuel shortfall plus the labor cost of refueling. As backup evidence, please retain the receipt for your last refueling, and photographs of the total mileage reading and fuel gauge at the time of return of the car.

TIP: In some rare cases, your car may not be fully fueled at the time of pickup. When returning the car in such cases, you will only need to ensure that the fuel level is the same as it was at the time of pickup.

Under this policy option, the fuel tank will be full when you pick up your car, and you may return the car with any amount of fuel.

Drivers must drop off the car with the same amount of fuel it had at pick up. If the tank has below that amount, you may be subject to refueling fees.

Check with the store what type of fuel is appropriate for your vehicle and choose the correct type when refueling. The wrong type of fuel can damage the vehicle, and the car rental company may charge for the cost of repairs, which could be expensive. In addition, the fuel tank cap will usually have a label indicating the type of fuel, such as diesel or gas.

If your rental car journey involves returning your car to an offsite location, the car rental company will charge an Offsite Return Fee, plus tax.

From November 15 to April 30 of the following year, stores in some regions will charge a Winter Service Fee.

The costs of any extra equipment or services must be paid at the store.

In countries such as Germany, Switzerland and Finland, costs are charged for snow chains and snow tires during the winter service period. These charges are set by the store.

1. Give the car rental voucher to the front counter staff.

2. Check the details and sign the car rental contract.

3. Use the international credit card with the name of the main driver as the guarantee

4. Inspect the car and complete pickup

1. Check whether there are any scratches, dents or other kinds of damage on the inside or outside of the vehicle, including seats, glass and tires.

2. Inspect all car doors, windows, hood and trunk covers to ensure that they open and close normally.

3. Check all switches inside the car, such as for the warning lights, headlights, wipers and horn.

4. Check that the stopped car warning signs and emergency equipment are present. Some car rental companies do not provide spare tires. Please consult the store staff.

5. When inspecting the vehicle, the following parts must be photographed or video recorded: damaged parts inside or outside the vehicle, the fuel gauge and odometer. If a problem is found, please ask the store staff to indicate the damaged parts on the car inspection list to avoid any disputes when returning the car.

6. Your camera's time display function must be turned on when taking photos to prove the time of your photos. If you find that the vehicle has damage that makes it unsafe, please ask the store staff to replace the vehicle immediately.

1. Additional liability insurance (Extended Protection / Supplemental Liability Insurance / LIS / EP / SLI / ALI): used to increase the amount of third-party liability compensation in the United States.

2. Free Fuel Tank (Fuel Service Optional / Prepaid Fuel / Fuel Plans / FSO / FPO / GSO): when this option has been purchased, you may return the car with its fuel tank empty, thus avoiding the need to search for a gas station prior to returning the car.

3. Roadside Assistance Service (Road Safe / Roadside Assistance / RSP / RSA / RSN / RAP / PERS): in the case of a vehicle accident or breakdown, the cost of assistance services can be greatly reduced.

4. Electronic Payment Card (E-tag, E-pass / Toll-pass / E-Tolls): quickly pass through toll roads; the toll fees will be automatically charged to the payment card. If you add an electronic payment card in the store, please check whether the payment machine is turned on before leaving the store, and check the payment card charging details and precautionary notes.

5. Personal Accident Insurance (PAI / PPP / PAE): Medical expenses for physical injuries to the main driver or passengers incurred from accidents during the course of normal driving will be covered by the insurance company up to the insured amount.

6. Personal Effects Coverage (PEC / PEP): Covers the loss of personal items (cameras, computers, etc.) carried in the vehicle by the main driver during the course of the rental.

7. Emergency Sickness Plan / Emergency Sickness Protection (ESP): Covers medical expenses for physical injuries to the main driver or passengers incurred due to accidents during the course of normal driving.

8. Travel Partner (TPR): Provides assistance and support for travel purposes, including translation, specialist medical services, loss of baggage, directory inquiries, and real-time flight updates.

9. Vehicle Upgrade: For a fee, you may upgrade to a higher-level car type according to your travel requirements.

The items above may be purchased at the rental store according to your requirements.

The car rental order already includes the basic insurance necessary for renting a vehicle. However, the store staff might recommend that you purchase some additional insurance or services, or set such items as part of the default purchase in the car rental contract. Please decide whether or not to purchase such items based on consideration of your actual requirements. If you do not need them, you may clearly refuse them.

Please read carefully to check whether the final amount to be paid is the same as that on the car rental voucher. If in doubt, ask immediately. If there is any disagreement and the matter cannot be resolved, please contact this platform for assistance. By signing, you indicate that you agree to the charges set out in the contract. Changes made at the store to the services to be included will result in changes to the price of the rental package. Please confirm whether or not you accept such changes before signing. Once you have signed, you have indicated that you agree and are willing to pay the corresponding fees.

Traffic citations generated during the period that the car is in use will be mailed to the correspondence address that you provide when you sign the contract. Once the contract is confirmed, it cannot be altered. An incorrect address will cause failure in delivery of citations. If you fail to pay any fines on time, your local credit record will be affected and you will be charged a substantial late payment fee.

Please confirm the telephone number for roadside assistance with the store staff.

If there is a vehicle breakdown while the vehicle is in use, please do not panic. Contact the local car rental company to explain the situation. The local rental company will provide assistance services or make phone calls to guide you to a solution to your problem.

If an accident occurs involving the rental vehicle, please contact the store as soon as possible and also report the accident to the police. If the accident involves a third party, please obtain the other party's contact details, license plate number, the driver's name and driver's license number and other relevant information. Take photographs of the scene of the accident, and wait for the police to respond and for the car rental company to assist you. Emergency contact numbers for the car rental company can usually be found on the car rental contract. Remember to retain all paperwork for the purposes of the car return inspection and any insurance claims. You may seek assistance from this platform if necessary.

TIP: The costs of damage to the car generally vary depending on factors such as the country, the car rental company, and the model of the car.

In the case of vehicle damage caused by a third-party fault, the car rental company will deduct the main driver's car damage costs in advance, in accordance with the contract terms of the car rental company. During this period, the car rental company will make a claim against the third party. If the claim is successful, the car rental company will refund the car damage costs to the main driver. If the claim fails, this cost will be borne by the main driver.

1. Return the car to the store and carry out inspection.

2. Obtain and safeguard contracts and receipts.

3. The deposit is usually paid at the pick-up time and will be used by the car rental company as a guarantee. If the car is not damaged/stolen or there is no payment due after the car is returned, the full amount will be returned.

When returning the car, please ensure that the interior and exterior are in the same state of cleanliness as when you picked up the car. Otherwise, the car rental company will charge a substantial cleaning fee plus labor costs. If you have any objections, please raise the matter directly with store staff when returning the car. Once the car return is completed, you will not be able to appeal.

When returning the car, please confirm the situation regarding any car damage with the store staff, check carefully and sign to confirm. If you receive a charge from the car rental company after returning the car, you can contact the car rental company to verify it or contact this platform to check the specific reason for the charge. In the event of refusal to pay the owed fees, failure to pay due to an invalid credit card or similar conduct, the car rental company may pursue the fees via a debt collection agency, giving rise to substantial overdue fines.

All car rental contracts and documents must be retained. If there are any disputes over actual charges, this platform can use such materials to strive for your maximum rights.

If you commit any traffic violations while using the car, the citation will be mailed to your correspondence address by the local transportation department. Please check it and pay it. Due to privacy concerns, the car rental company and this platform cannot intervene. If you have any objections, please appeal to the local transportation department after receiving the citation notice. The time taken to receive a traffic citation varies across different countries and regions. It is generally within 90 days, and usually not more than 18 months.

If you incur a road toll while using the car, the car rental company will deduct it from your credit card. You can view this in your credit card fee details, usually noted as "Toll/Traffic."

When your use of the car gives rise to fines or tolls, the car rental company will help you to submit the relevant information and materials to the transportation department. This gives rise to an administration fee. On most occasions, the car rental company will not notify you in advance, but will charge your credit card for each instance. (For example, in the UK this fee can be as high as £84 per instance.)