body: I work from home for a virtual call center. I provide my own equipment but am required to use their software to connect to them, which often has problems. When these arise, and they cannot be resolved within 30 minutes by their software vendor, I am required to clock out.
  
  
  This happened to me 3 hours ago, and I am now in legal limbo. The software vendor told me to await a return call, not as yet received. I'm essentially on call now, or am I? I won't be paid for this time, so how long must I wait before I can no longer be expected to clock back in today?
  
  
  
title: Can a call center employee be forced to monitor a technical problem off the clock?