body: Suppose that a fully automated anti-cheat system (claimed by a company to be 99.99% accurate) wrongfully and permanently banned a player from a game that requires a one-time fee to begin playing, offers further optional in-game microtransactions, and has no offline functionality.
  
  
  The support team for this game refuses to provide any *specific* information for the ban, such as 
  
  
  * the time "foul play" was detected by the automated system,
  * computer information (e.g. modules injected into the game) that was relevant in the detection process, or
  * other factors that caused the anti-cheat system to ban the player.
  
  
  Furthermore, the support team refuses to investigate the ban in order to lift it or provide any monetary compensation for the player's loss despite the fact that it was entirely wrongful and absolutely no cheating was committed.
  
  
  In the player/customer's perspective, he has just lost access to content he paid hundreds of dollars for for absolutely no reason whatsoever.
  
  
  If no explanation is given for the ban (other than "you were cheating") and it was entirely wrongful, can the player take legal action by accusing the company of fraud until it can provide either compensation or an accurate explanation of what caused the system to trigger a ban?
  
  
  
title: Must the reason for a permanent ban for a paid online game be provided?