body: A software company are refusing to cancel a subscription product I have with them which renewed in 16th July 2017 unless I pay a £239.40 early cancellation fee. The subscription began in 2014.
  
  
  They have no record of my approval, just a record that I didn't disapprove it.
  
  
  [![enter image description here](https://i.stack.imgur.com/mi6Q0.png)](https://i.stack.imgur.com/mi6Q0.png)
  
  
  They also refuse to cancel it in the future, and obviously cannot cancel it in the past.
  
  
  [![enter image description here](https://i.stack.imgur.com/XN0N9.png)](https://i.stack.imgur.com/XN0N9.png)
  
  
  Where do I stand with this sort of behaviour?
  
  
  
title: Is an autogenerated, opt-out email legally binding