body: 1. I put money in financial product A.
  2. The fine prints say that I should be able to do a lump-sum withdrawal within X days.
  3. I tried to do withdrawal.
  4. Then the financial institution says that "although it is denoted as A on the webbpage, it is actually not A but B. B does not allow a lump-sum withdrawal. So you cannot do a withdrawal."
  5. Please advise what will be the next step.
  
  
  
title: Erroneous information on cancellation policy