text
stringlengths 13
368
| topics
listlengths 0
0
| topics-suggestion
sequencelengths 1
6
⌀ | topics-suggestion-metadata
dict | sentiment
listlengths 0
0
| sentiment-suggestion
stringclasses 3
values | sentiment-suggestion-metadata
dict | external_id
stringclasses 0
values | metadata
stringclasses 1
value |
|---|---|---|---|---|---|---|---|---|
What is the base of the exchange rates? | [] | [
"exchange_charge",
"exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.028023967519402504,
0.18588770925998688,
0.02909352444112301
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.452847957611084,
"agent": null
} | null | {} |
What exchange rate do you use? | [] | [
"card_payment_wrong_exchange_rate",
"exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.026939161121845245,
0.2296459972858429,
0.03999529406428337
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.44780758023262024,
"agent": null
} | null | {} |
The exchange rates are? | [] | [
"card_payment_wrong_exchange_rate",
"exchange_charge",
"exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.026365311816334724,
0.026460031047463417,
0.2089134007692337,
0.03333495184779167
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4421285092830658,
"agent": null
} | null | {} |
What do you base your exchange rates on? | [] | [
"exchange_charge",
"exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.027069948613643646,
0.20439010858535767,
0.03408064320683479
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.44635826349258423,
"agent": null
} | null | {} |
What foreign exchange rate will you use? | [] | [
"exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.18309471011161804,
0.037477243691682816
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4368557333946228,
"agent": null
} | null | {} |
How much will I get with the exchange rate? | [] | [
"exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.2190694510936737,
0.03310197964310646
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.41192373633384705,
"agent": null
} | null | {} |
The exchange rate would be? | [] | [
"exchange_charge",
"exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.02750898338854313,
0.21454481780529022,
0.026929426938295364
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4334702789783478,
"agent": null
} | null | {} |
What is the exchange rate like? | [] | [
"exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.2400735765695572,
0.03520185872912407
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.42216798663139343,
"agent": null
} | null | {} |
How do your exchange rates work? | [] | [
"exchange_charge",
"exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.031165901571512222,
0.22760184109210968,
0.0316774919629097
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.42342594265937805,
"agent": null
} | null | {} |
what is the exchange rate? | [] | [
"card_payment_wrong_exchange_rate",
"exchange_charge",
"exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.027394725009799004,
0.02838957868516445,
0.28592702746391296,
0.037903498858213425
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4413459897041321,
"agent": null
} | null | {} |
Where did your guys exchange rates come from? | [] | [
"exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.11341837793588638,
0.033157918602228165
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4298185110092163,
"agent": null
} | null | {} |
How are you determining your exchange rates? | [] | [
"exchange_charge",
"exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.02661988139152527,
0.20802102982997894,
0.03075004741549492
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4242934584617615,
"agent": null
} | null | {} |
I'm trying to figure out the current exchange rate. | [] | [
"exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.22960399091243744,
0.03933475911617279
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.443029522895813,
"agent": null
} | null | {} |
From where are you getting your exchange rates? | [] | [
"exchange_charge",
"exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.026881184428930283,
0.15628857910633087,
0.030257130041718483
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4264872074127197,
"agent": null
} | null | {} |
Can you tell me the foreign exchange rate? | [] | [
"exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.1763986498117447,
0.03047429956495762
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.43799445033073425,
"agent": null
} | null | {} |
why do your exchange rates change | [] | [
"card_payment_wrong_exchange_rate",
"exchange_rate",
"why_verify_identity",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.02783399634063244,
0.1323661357164383,
0.02935018017888069,
0.035370029509067535
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.404740571975708,
"agent": null
} | null | {} |
What kind of foreign exchange rate will I get when I exchange my money? | [] | [
"exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.18196751177310944,
0.03736397996544838
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.41501468420028687,
"agent": null
} | null | {} |
What is my foreign exchange rate? | [] | [
"card_payment_wrong_exchange_rate",
"exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.027346037328243256,
0.16448897123336792,
0.037351515144109726
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.43569451570510864,
"agent": null
} | null | {} |
when does the rate get determined | [] | [
"exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.15378990769386292,
0.042495355010032654
],
"agent": null
} | [] | positive | {
"type": null,
"score": 0.367728054523468,
"agent": null
} | null | {} |
What is the current exchange rate for me? | [] | [
"exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.19614776968955994,
0.035583820194005966
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4293389320373535,
"agent": null
} | null | {} |
I purchased something in a foreign currency but the rate applied is wrong | [] | [
"card_payment_wrong_exchange_rate",
"exchange_rate",
"wrong_amount_of_cash_received",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.12124606966972351,
0.04902030527591705,
0.03286514803767204,
0.09074399620294571
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3881255090236664,
"agent": null
} | null | {} |
I made a currency exchange and think I was charged more than I should of been. | [] | [
"exchange_charge"
] | {
"type": null,
"score": [
0.042955122888088226
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4445602595806122,
"agent": null
} | null | {} |
the card payment exchange rate is wrong | [] | [
"card_payment_wrong_exchange_rate",
"exchange_rate",
"wrong_amount_of_cash_received",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.2748784124851227,
0.05278635397553444,
0.04501165449619293,
0.11178536713123322
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3863472044467926,
"agent": null
} | null | {} |
The exchange rate was wrong when I bought something outside the country. | [] | [
"card_payment_wrong_exchange_rate",
"country_support",
"exchange_rate",
"wrong_amount_of_cash_received",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.10051814466714859,
0.03825828805565834,
0.04596375674009323,
0.02856174111366272,
0.07464630901813507
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4147598445415497,
"agent": null
} | null | {} |
The exchange rate on my purchase is wrong. | [] | [
"card_payment_wrong_exchange_rate",
"exchange_rate",
"wrong_amount_of_cash_received",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.1895243376493454,
0.058881938457489014,
0.053501468151807785,
0.11492248624563217
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.41167381405830383,
"agent": null
} | null | {} |
This rate is too low. Are you sure your using the right exchange rate. | [] | [
"card_payment_wrong_exchange_rate",
"exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.0598224401473999,
0.0834471583366394,
0.06293957680463791
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3900395333766937,
"agent": null
} | null | {} |
I bought something, but the exchange rate looks wrong. | [] | [
"card_payment_wrong_exchange_rate",
"exchange_rate",
"wrong_amount_of_cash_received",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.14708180725574493,
0.058896031230688095,
0.040009189397096634,
0.09830251336097717
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.41144871711730957,
"agent": null
} | null | {} |
The rate applied to my foreign purchase was incorrect | [] | [
"card_payment_wrong_exchange_rate",
"exchange_rate",
"wrong_amount_of_cash_received",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.1123395636677742,
0.04305581748485565,
0.03528839349746704,
0.08310035616159439
],
"agent": null
} | [] | negative | {
"type": null,
"score": 0.3738200068473816,
"agent": null
} | null | {} |
I bought something in a foreign currency but the rate applied is wrong! | [] | [
"card_payment_wrong_exchange_rate",
"exchange_rate",
"wrong_amount_of_cash_received",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.11939496546983719,
0.04900970309972763,
0.03300153836607933,
0.0882045328617096
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.38622942566871643,
"agent": null
} | null | {} |
My exchange went wrong. I swapped Russian Ruble for UK pounds and was charged too much. | [] | [
"exchange_charge",
"wrong_amount_of_cash_received"
] | {
"type": null,
"score": [
0.03782988339662552,
0.026195969432592392
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4571281969547272,
"agent": null
} | null | {} |
You did not apply the correct exchange rate for an item that I bought. | [] | [
"card_payment_wrong_exchange_rate",
"exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.0671122595667839,
0.1129608079791069,
0.0645083338022232
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4040408730506897,
"agent": null
} | null | {} |
The rate of exchange for my card payment is incorrect | [] | [
"card_payment_wrong_exchange_rate",
"exchange_rate",
"wrong_amount_of_cash_received",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.2129189521074295,
0.060087233781814575,
0.03929150104522705,
0.087134450674057
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4021870195865631,
"agent": null
} | null | {} |
The rate for a currency exchange was wrong when I bought something. | [] | [
"card_payment_wrong_exchange_rate",
"exchange_rate",
"wrong_amount_of_cash_received",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.15436381101608276,
0.047952860593795776,
0.05118348449468613,
0.10469663143157959
],
"agent": null
} | [] | negative | {
"type": null,
"score": 0.38872653245925903,
"agent": null
} | null | {} |
Why is the exchange rate wrong when I purchase something abroad? | [] | [
"card_payment_wrong_exchange_rate",
"exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.11188913136720657,
0.061594776809215546,
0.08300888538360596
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4157010018825531,
"agent": null
} | null | {} |
I bought an item and noticed the exchange rate was not correct. | [] | [
"card_payment_wrong_exchange_rate",
"exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.11465875059366226,
0.1143404096364975,
0.09457311034202576
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4281449615955353,
"agent": null
} | null | {} |
I bought something overseas and the wrong exchange rate is on my statement. | [] | [
"card_payment_wrong_exchange_rate",
"exchange_rate",
"wrong_amount_of_cash_received",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.12690715491771698,
0.052730951458215714,
0.034135475754737854,
0.09940223395824432
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4359602630138397,
"agent": null
} | null | {} |
The exchange rate for my transaction last Saturday seems to have been wrong I got charged extra. Please fix. | [] | [
"card_payment_wrong_exchange_rate",
"exchange_rate",
"wrong_amount_of_cash_received",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.12298513948917389,
0.03788990527391434,
0.03765321150422096,
0.09685101360082626
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.42322206497192383,
"agent": null
} | null | {} |
Why is your exchange rate for my card payment wrong | [] | [
"card_payment_wrong_exchange_rate",
"exchange_rate",
"wrong_amount_of_cash_received",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.2424638569355011,
0.04276886582374573,
0.04276260733604431,
0.09364482015371323
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3977326452732086,
"agent": null
} | null | {} |
Why am I being charged more ? | [] | [
"why_verify_identity"
] | {
"type": null,
"score": [
0.03694634139537811
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4125208258628845,
"agent": null
} | null | {} |
I purchased an item and the exchange rate I was given was incorrect. | [] | [
"card_payment_wrong_exchange_rate",
"exchange_rate",
"wrong_amount_of_cash_received",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.1322408765554428,
0.0825398713350296,
0.043511394411325455,
0.1013249084353447
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.42445045709609985,
"agent": null
} | null | {} |
I don't think my card payment exchange rate is correct. | [] | [
"card_payment_wrong_exchange_rate",
"exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.11094877868890762,
0.12729613482952118,
0.06900244206190109
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.40132975578308105,
"agent": null
} | null | {} |
When I made a purchase last Saturday, I was charged extra. Did I receive the right exchange rate? | [] | [
"card_payment_wrong_exchange_rate",
"exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.052164215594530106,
0.061788398772478104,
0.049878690391778946
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.423809677362442,
"agent": null
} | null | {} |
They charged me wrong for a currency exchange on a purchase. | [] | [
"card_payment_wrong_exchange_rate",
"exchange_charge",
"wrong_amount_of_cash_received"
] | {
"type": null,
"score": [
0.06563986837863922,
0.027241364121437073,
0.052908703684806824
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4500620365142822,
"agent": null
} | null | {} |
I believe my card payment exchange rate is incorrect. | [] | [
"card_payment_wrong_exchange_rate",
"exchange_rate",
"wrong_amount_of_cash_received",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.20601066946983337,
0.06427992135286331,
0.039327435195446014,
0.0909062996506691
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.40061071515083313,
"agent": null
} | null | {} |
Hi, I have been overcharged for my payment last Saturday. I guess exchange rate was wrong. | [] | [
"card_payment_wrong_exchange_rate",
"exchange_rate",
"wrong_amount_of_cash_received",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.12809216976165771,
0.03228572756052017,
0.030410384759306908,
0.05315375700592995
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3855874836444855,
"agent": null
} | null | {} |
The exchange rate seems off on this transaction | [] | [
"card_payment_wrong_exchange_rate",
"exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.06146565079689026,
0.11453144252300262,
0.09163299947977066
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.41315504908561707,
"agent": null
} | null | {} |
The exchange rate given to me wasn't correct, after i purchased an item | [] | [
"card_payment_wrong_exchange_rate",
"exchange_rate",
"wrong_amount_of_cash_received",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.09094645082950592,
0.10831505060195923,
0.028023339807987213,
0.08271066844463348
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.41636618971824646,
"agent": null
} | null | {} |
Hi, I don't think your exchange rate is right. I need you to check the official interbank exchange please. | [] | [
"card_payment_wrong_exchange_rate",
"exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.051771461963653564,
0.13297158479690552,
0.059296537190675735
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.46068471670150757,
"agent": null
} | null | {} |
I'm pretty sure something went wrong with my exchange. I changed Russian Ruble to UK pounds and was charged way too much! | [] | [
"exchange_charge"
] | {
"type": null,
"score": [
0.04125707224011421
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.44956859946250916,
"agent": null
} | null | {} |
I wasn't applied the correct exchange rate for an item I bought | [] | [
"card_payment_wrong_exchange_rate",
"exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.07852336019277573,
0.12315447628498077,
0.07161255180835724
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.40729284286499023,
"agent": null
} | null | {} |
the conversion value for my card payments is incorrect. | [] | [
"card_payment_wrong_exchange_rate",
"wrong_amount_of_cash_received",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.0745595321059227,
0.07744281738996506,
0.02700030244886875
],
"agent": null
} | [] | negative | {
"type": null,
"score": 0.38212308287620544,
"agent": null
} | null | {} |
The wrong exchange rate was used when I bought something with a foriegn currency. | [] | [
"card_payment_wrong_exchange_rate",
"exchange_rate",
"wrong_amount_of_cash_received",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.12935000658035278,
0.04934759438037872,
0.032646600157022476,
0.09707076847553253
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.41760414838790894,
"agent": null
} | null | {} |
I paid for something in foreign currency but noticed the exchange rate is incorrect. | [] | [
"card_payment_wrong_exchange_rate",
"exchange_rate",
"wrong_amount_of_cash_received",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.12059500813484192,
0.06819494068622589,
0.028328701853752136,
0.08036548644304276
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.44459694623947144,
"agent": null
} | null | {} |
The incorrect rate was used in my foreign purchase | [] | [
"card_payment_wrong_exchange_rate",
"exchange_rate",
"wrong_amount_of_cash_received",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.11695865541696548,
0.05755320563912392,
0.03389561548829079,
0.09850496053695679
],
"agent": null
} | [] | negative | {
"type": null,
"score": 0.3775349259376526,
"agent": null
} | null | {} |
Why was the exchange rate incorrect for an item I recently bought? | [] | [
"card_payment_wrong_exchange_rate",
"exchange_rate",
"wrong_amount_of_cash_received",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.1255481094121933,
0.0813763290643692,
0.03553693741559982,
0.10477212816476822
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.39539095759391785,
"agent": null
} | null | {} |
Why is my exchange rate wrong for an item I bought? | [] | [
"card_payment_wrong_exchange_rate",
"exchange_rate",
"wrong_amount_of_cash_received",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.15140078961849213,
0.07104121148586273,
0.0433136485517025,
0.10634962469339371
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.39769482612609863,
"agent": null
} | null | {} |
How can I check the exchange rate applied to my transaction? | [] | [
"exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.19235482811927795,
0.04003576561808586
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.44130611419677734,
"agent": null
} | null | {} |
Your exchange rate is totally wrong for my card payment | [] | [
"card_payment_wrong_exchange_rate",
"exchange_rate",
"wrong_amount_of_cash_received",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.22007568180561066,
0.049653761088848114,
0.03907513618469238,
0.0889657512307167
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.40581098198890686,
"agent": null
} | null | {} |
The wrong rate was applied to an item I bought in a currency different from mine. Can this be changed? | [] | [
"card_payment_wrong_exchange_rate",
"exchange_rate",
"wrong_amount_of_cash_received",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.11566197872161865,
0.05081247165799141,
0.03723147511482239,
0.085524782538414
],
"agent": null
} | [] | negative | {
"type": null,
"score": 0.403021901845932,
"agent": null
} | null | {} |
I go the wrong exchange rate applied to my purchase in a foreign country. | [] | [
"card_payment_wrong_exchange_rate",
"country_support",
"exchange_rate",
"wrong_amount_of_cash_received",
"wrong_exchange_rate_for_cash_withdrawal"
] | {
"type": null,
"score": [
0.11635502427816391,
0.03428580239415169,
0.05540080741047859,
0.02984321303665638,
0.08291012793779373
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.41127458214759827,
"agent": null
} | null | {} |
My statement has a dollar I have been charged showing up on it. | [] | [
"extra_charge_on_statement"
] | {
"type": null,
"score": [
0.053065963089466095
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3747063875198364,
"agent": null
} | null | {} |
Why is there a fee for an extra pound in my statement? | [] | [
"extra_charge_on_statement",
"why_verify_identity"
] | {
"type": null,
"score": [
0.07009510695934296,
0.03529230132699013
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3706951439380646,
"agent": null
} | null | {} |
I'm not okay with this fee on my statement. | [] | [
"card_payment_fee_charged",
"extra_charge_on_statement",
"transfer_fee_charged"
] | {
"type": null,
"score": [
0.03875261917710304,
0.027950266376137733,
0.03772125765681267
],
"agent": null
} | [] | negative | {
"type": null,
"score": 0.3872613310813904,
"agent": null
} | null | {} |
Why is there an extra dollar charged to my account? | [] | [
"extra_charge_on_statement",
"why_verify_identity"
] | {
"type": null,
"score": [
0.038737621158361435,
0.040048748254776
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4014429450035095,
"agent": null
} | null | {} |
There is a fee I don't recognize on my statement. | [] | [
"card_payment_fee_charged",
"extra_charge_on_statement",
"transfer_fee_charged"
] | {
"type": null,
"score": [
0.04147674888372421,
0.03252660110592842,
0.04732947796583176
],
"agent": null
} | [] | negative | {
"type": null,
"score": 0.3788358271121979,
"agent": null
} | null | {} |
I would like a refund on the extra pound I was charged. | [] | [
"Refund_not_showing_up",
"request_refund"
] | {
"type": null,
"score": [
0.07388485223054886,
0.09300296008586884
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.39857587218284607,
"agent": null
} | null | {} |
Can you explain what this random $1 charge is? | [] | null | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3820292055606842,
"agent": null
} | null | {} |
What is this $1 charge on my statement? | [] | [
"extra_charge_on_statement"
] | {
"type": null,
"score": [
0.05642039328813553
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3501189947128296,
"agent": null
} | null | {} |
Why does my statement have these extra charges? | [] | [
"extra_charge_on_statement",
"why_verify_identity"
] | {
"type": null,
"score": [
0.20023681223392487,
0.048309020698070526
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3995618522167206,
"agent": null
} | null | {} |
I do not remember purchasing anything for 1£, and it is on my statement. Can you please tell me what that is about? | [] | null | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.37232705950737,
"agent": null
} | null | {} |
I can see an extra 1£ charge on my app. Why did you charge me extra? | [] | [
"exchange_via_app",
"extra_charge_on_statement",
"why_verify_identity"
] | {
"type": null,
"score": [
0.03738408908247948,
0.032331179827451706,
0.02827605791389942
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.38726890087127686,
"agent": null
} | null | {} |
Can you tell me why I noticed a $1 charge on my statement? | [] | [
"extra_charge_on_statement",
"why_verify_identity"
] | {
"type": null,
"score": [
0.073551245033741,
0.044774334877729416
],
"agent": null
} | [] | positive | {
"type": null,
"score": 0.34829843044281006,
"agent": null
} | null | {} |
When will the $1 transaction be credited to me? | [] | [
"receiving_money"
] | {
"type": null,
"score": [
0.02629786543548107
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3619271218776703,
"agent": null
} | null | {} |
Where did this fee come from? | [] | [
"card_payment_fee_charged",
"transfer_fee_charged",
"why_verify_identity"
] | {
"type": null,
"score": [
0.058092087507247925,
0.05955971032381058,
0.02627459168434143
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3829544484615326,
"agent": null
} | null | {} |
I noticed an extra $1 charge on my statement, can you tell me why that is? | [] | [
"extra_charge_on_statement",
"transaction_charged_twice",
"why_verify_identity"
] | {
"type": null,
"score": [
0.1435227394104004,
0.028042176738381386,
0.0457066111266613
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3433361053466797,
"agent": null
} | null | {} |
There is an extra $1 charge | [] | [
"extra_charge_on_statement",
"getting_spare_card",
"transaction_charged_twice"
] | {
"type": null,
"score": [
0.06296075135469437,
0.028188828378915787,
0.028001030907034874
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3761911690235138,
"agent": null
} | null | {} |
I need information about an extra €1 fee in my statement. | [] | [
"card_payment_fee_charged",
"extra_charge_on_statement",
"transfer_fee_charged"
] | {
"type": null,
"score": [
0.027390580624341965,
0.04265604913234711,
0.03149454668164253
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.366548091173172,
"agent": null
} | null | {} |
Why is there an extra 1 pound charge on my card? | [] | [
"extra_charge_on_statement",
"why_verify_identity"
] | {
"type": null,
"score": [
0.03665181249380112,
0.03134498372673988
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3981057405471802,
"agent": null
} | null | {} |
Why are there so many fees on my statement? | [] | [
"card_payment_fee_charged",
"extra_charge_on_statement",
"why_verify_identity"
] | {
"type": null,
"score": [
0.028920194134116173,
0.048297345638275146,
0.032260458916425705
],
"agent": null
} | [] | negative | {
"type": null,
"score": 0.34651997685432434,
"agent": null
} | null | {} |
What would be the reason there's an extra fee on my statement? | [] | [
"extra_charge_on_statement",
"why_verify_identity"
] | {
"type": null,
"score": [
0.11755078285932541,
0.03453446552157402
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3623538315296173,
"agent": null
} | null | {} |
Where did this 1 euro fee come from? | [] | [
"card_payment_fee_charged",
"transfer_fee_charged"
] | {
"type": null,
"score": [
0.027864959090948105,
0.028064798563718796
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4205116927623749,
"agent": null
} | null | {} |
I got a extra €1 fee in my statement | [] | [
"extra_charge_on_statement",
"transfer_fee_charged"
] | {
"type": null,
"score": [
0.045725878328084946,
0.0275917686522007
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.37275126576423645,
"agent": null
} | null | {} |
I have a 1 euro fee on my statement. | [] | null | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3950408697128296,
"agent": null
} | null | {} |
Why was I overcharged a pound!? | [] | null | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3758598864078522,
"agent": null
} | null | {} |
Something went wrong, I was charged an extra pound? | [] | [
"wrong_amount_of_cash_received"
] | {
"type": null,
"score": [
0.039111558347940445
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.44045624136924744,
"agent": null
} | null | {} |
Where did the extra fee on my statement come from? | [] | [
"card_payment_fee_charged",
"extra_charge_on_statement",
"transfer_fee_charged"
] | {
"type": null,
"score": [
0.026527689769864082,
0.10959149897098541,
0.029047532007098198
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3695811629295349,
"agent": null
} | null | {} |
There is an extra charge on my app that I was not told about or I was aware of! | [] | [
"exchange_via_app",
"extra_charge_on_statement"
] | {
"type": null,
"score": [
0.07577235251665115,
0.05100264027714729
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.38546741008758545,
"agent": null
} | null | {} |
I am seeing an extra fee on my statement what is that for? | [] | [
"extra_charge_on_statement",
"why_verify_identity"
] | {
"type": null,
"score": [
0.12148590385913849,
0.03500309959053993
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.37458616495132446,
"agent": null
} | null | {} |
What is this €1 fee in my statement? | [] | [
"card_payment_fee_charged",
"transfer_fee_charged"
] | {
"type": null,
"score": [
0.03310849890112877,
0.03285672888159752
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3579167127609253,
"agent": null
} | null | {} |
I am a new customer, and I happened to look at my app and there is a charge I am not familiar with. Could you tell me why the extra charge is there? | [] | [
"exchange_via_app",
"extra_charge_on_statement",
"why_verify_identity"
] | {
"type": null,
"score": [
0.04785638675093651,
0.05010780692100525,
0.039773959666490555
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.40204310417175293,
"agent": null
} | null | {} |
For some reason my account's been charged an extra dollar. | [] | [
"extra_charge_on_statement"
] | {
"type": null,
"score": [
0.031097348779439926
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.39109233021736145,
"agent": null
} | null | {} |
There is a transaction for $1 and I don't know why it was charged. | [] | [
"transaction_charged_twice",
"why_verify_identity"
] | {
"type": null,
"score": [
0.03314514458179474,
0.04890941455960274
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4280487895011902,
"agent": null
} | null | {} |
Can you help me with a weird charge? It's a pound charge that never goes away from the statement view on the app I'm using. It's not described as anything but "Pending", and that status has never changed during the last two days. | [] | [
"extra_charge_on_statement"
] | {
"type": null,
"score": [
0.039140503853559494
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.41443827748298645,
"agent": null
} | null | {} |
What is the purpose of the extra fee that is showing up on my statement? | [] | [
"extra_charge_on_statement",
"why_verify_identity"
] | {
"type": null,
"score": [
0.12566709518432617,
0.04057792201638222
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.37372979521751404,
"agent": null
} | null | {} |
$1 extra has been charged on my statement, why is that? | [] | [
"extra_charge_on_statement",
"transaction_charged_twice",
"why_verify_identity"
] | {
"type": null,
"score": [
0.15924213826656342,
0.027275195345282555,
0.02953239344060421
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.401132732629776,
"agent": null
} | null | {} |
What is the extra €1 fee in my statement | [] | [
"extra_charge_on_statement"
] | {
"type": null,
"score": [
0.05024176463484764
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3527650833129883,
"agent": null
} | null | {} |
It's been two weeks, why has the transaction for $1.00 not been reversed? | [] | [
"reverted_card_payment?",
"top_up_reverted"
] | {
"type": null,
"score": [
0.03738081455230713,
0.03903455287218094
],
"agent": null
} | [] | negative | {
"type": null,
"score": 0.4582228660583496,
"agent": null
} | null | {} |
What is the €1 fee for? | [] | [
"card_payment_fee_charged",
"transfer_fee_charged"
] | {
"type": null,
"score": [
0.03922619670629501,
0.04038455709815025
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.36468449234962463,
"agent": null
} | null | {} |
I'm quite confused as to what is going on. There is some odd extra pound charge on my statement in the app that's just listed as pending and doesn't go away since a couple days. | [] | [
"exchange_via_app",
"extra_charge_on_statement"
] | {
"type": null,
"score": [
0.03503593057394028,
0.054079022258520126
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3841000497341156,
"agent": null
} | null | {} |
Can you please check why I am having this extra fee on my statement. | [] | [
"extra_charge_on_statement",
"why_verify_identity"
] | {
"type": null,
"score": [
0.09771928191184998,
0.04858502000570297
],
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3981732428073883,
"agent": null
} | null | {} |