combined_en_insurance_and_retail_test.csv

text,intents
is it good to add roadside assistance?,Add
How can I add my invoice?,Add
how to check when you are closed for holidays?,Check
how to check transactions?,Check
Where can I consult an agent?,Consult 
who can I consult regarding my disease?,Consult 
Would you please speed-up the process?,process 
"If the the claim process takes too much time, i would like my case to be assigned to another agent.",process 
is it okay to complain if my insurance policy is improperly worded?,complain
Why should i still wait to complain if your agent doesn't respond to me at all?,complain
where should i click to compare the service quality of different insurance companies?,compare 
what if I want to compare two or more insurance brokers?,compare 
Would it be necessary to infrom authority about the change?,change 
Is their any change in terms and conditions?,change 
Is it okay to show my documents to an agent over a video call?,show
Do you always show only the authentic insurance brokers?,show
Is it possible to report a fake insurance agency?,report 
Does the insurance report contain all my claims and health related details?,report 
Are there any mtaterials to learn what all these difficult terms mean?,learn 
Where to learn more about the benefits and services from my insurance?,learn 
"Did I already pay for my insurance this month, can you find it pls.",find 
"Great, thanks. Can you also find information about:  If my friends sigh a contract because of my invitation. Do I get some money for that. ",find 
"Before upgrading my insurance package, I want to review current services provided by insurance.",review 
When can I review an agent's interaction with customers?,review 
How many policies can I buy?,buy
Buy an insurance from another company?,buy
What service I am able to request in my insurance?,request 
Please request the cancellation of my policy.,request 
Choose an insurer who has best feedback from customers.,feedback 
a doctor has given me a feedback on my health.,feedback 
When should i apply for a claim settlement?,apply 
please apply for a maturity period reduction.,apply 
"Because of health insurance, I was able to save my life through coverage.",save
When is the best time to save on money using insurance benefits?,save
Can I cancel my policy by writing an e-mail?,cancel 
When to cancel a car insurance?,cancel 
What is there to withdraw when a claim has been processed?,withdraw 
Why should I withdraw the claim funds as soon as possible?,withdraw 
My doctor wants to modify my medicines.,modify
Who should I approach to modfiy my insurance contract?,modify
Does update button actually work?,update
How to update the name of my nominee in the policy?,update
Should I keep myself in link with agent to access services easliy?,link
"Please, send me the link of the insurance policy.",link
Would it be possible to combine insurances of my whole family into one?,combine
where to click to combine all the extra services to my current insurance plan?,combine
Where to click to merge different coverage and benefits into one?,merge
which insurance company is about to merge with mine?,merge
Are the business that automate insurance services better than manual insurance services?,automate
Can you automate my loan sactioning process?,automate
"I am an existing policy holder, how can I visit the download center?",download
where can I download the policy certificate from?,download
"Hey, please notify me only via whatsApp call.",notify
Notify the insurer about my health check-up.,notify
Would it be possible for me to track an insurance agent's activity?,track
Please track my payments for this month.,track
When can I resend documents to the insurance agent?,resend
How to resend something after a system failure?,resend
Where can i look for a reset button?,reset
When will my loan status be reset?,reset
When will you transfer matured policy payment to my personal bank account?,transfer
How to transfer funds from one insurance to the other?,transfer
When will the insurance office lift the hold on my loan?,hold
How to hold first conversation with an insurance agent?,hold
When can my agent approve which medicines I can take?,approve
How to have an insurance officer to approve my application for delayed payments?,approve
When will be eligible to expedite all the insurance related processes?,Expedite
How do I expedite the sactioning of my loan?,Expedite
When can I view my future premium amounts?,View 
How to view the terms and conditions of my policy?,View 
When can I connect to someone regarding my optical insurance?,connect
How do I quickly connect to an insurance agent?,connect
"I just sent you an unnecessarily rude email, please delete it out of the system",Delete
"Someone stole my password, what do I need to prove in order to delete my account?",Delete
Where exactly should I start to pay my premium payments?,Start
When will my money back for my policy start?,Start
Where should i click to resume my current policy?,Resume
When will be able to resume my insurance policy after i am back?,Resume
Where is the button to startover a process?,Startover
When should i ideally startover my insurance application?,Startover
Where to click to restart the loan repayment?,Restart
When can i restart my policy after it has lapsed?,Restart
Where to click so that you send me the confirmation of address change on my policy papers?,Send
When will you send me the loan saction letter?,Send
Where can I get the assurance written on my policy?,Get
When will be able to get to know if this is an authorized insurer?,Get
Where should i click to set my residential address as my mailing address?,Set
When will be able to set a limit on monthy payments?,Set
Where to retrieve all my data that exists on your platform?,Retrieve
When will be eligible to retrieve more benefits from my insurance?,Retrieve
Where can i click to remove a member from my policy?,Remove
When is the earliest I can remove a nominee's name from my policy?,Remove
Where to click to disconnect the remote assistance session?,Disconnect
When to disconnect a call with an insurance agent?,Disconnect
"I am an existing policy holder, where can I upload the identification documents?",Upload
When is the best time to upload things faster?,Upload
Where is the latest release of this reconciliation software?,Release
When will you release my receipts?,Release
Could you please show me the total bonus that I would receive on the maturity of a policy?,Show 
"I am interested in changing my nominee, please show me how to do it.",Show 
Is it possible to hide my policy from other insurance companies?,Hide
Can I hide my illness while buying a policy?,Hide
Where can I obtain a joint policy?,Obtain
When can I obtain information about the conditions in which my policy can get lapsed?,Obtain
Where should i click to talk about home insurance?,Talk
When is the best time to call about insurance during your business hours?,Talk
Where is the option to chat with a live agent?,Chat
When did we chat the last time about my vehicle insurance?,Chat
Where is the option to call the main insurance office in my city?,Call
When is a better time to call someone at the head office?,Call
I would like to ask the manager at the head office to forward my applicaton.,Ask
Where to ask for cash deposit to my bank upon claim approval?,Ask
how do you calculate the bonus amount upon policy maturity?,Calcuate
I want to calculate the total maturity value of my insurance policy.,Calcuate
Where do i have to click in order to re-calculate all my previous matured policies?,Re-Calculate
When can you enable the re-calculate button for me?,Re-Calculate
Where can I see the option to grant myself an extension on the payment deadline?,Grant
When can the agent grant me rights to my online account?,Grant
Where is the picture of the agent to help me identify them?,Identify
When do you usually identify if a customer is eligible for an insurance benefit?,Identify
Where to find conditions for getting a loan on my policy?,Find
When will I be able to find if my policy has matured?,Find
When will I see the group transactions in my app?,Group
How to group items together if they belong to different subgroups?,Group
Where can I click to print this webpage?,Print
When can I print my premium receipts?,Print
When do insurance companies publish their new coverage plans?,Publish
How to publish a draft of an insurance underwriting?,Publish
I would like to submit all my personal details as soon as possible.,Submit
Where are the PDFs that I wanted to submit before the agent visits me?,Submit
Where is the option to create categories for insurances?,Create
When will be eligible to create my own invoices?,Create
Where can I adjust a few clauses in my insurance contract?,Adjust
When will be able to adjust my coverage in all of my insurances?,Adjust
Where do I go to select a different insurance plan?,Select
When will my insurance let me select the services that I desperately need?,Select
Where is the option to annotate this piece of text?,Annotate
"When insurance companies annotate customer's data, is it kept private?",Annotate
Where to find information on the people you appoint to visit customers?,Appoint
When will you appoint an insurance agent for my case?,Appoint
Where can I click to continue my insurance benefits even though I have withdrawn from the policy?,Continue
When can i continue the repayment of my loan taken on my insurance?,Continue
Where should i click to define this term here?,Define
"When there is no explanation for a term given, will you define it for me?",Define
Where to inform that I need to have someone correct a few lines in my insurance contract?,Correct
When can I have someone correct my misprinted address on policy certificate?,Correct
Where is the mailbox to draft an e-mail to insurance authority?,Draft
When is the next chance to ask my insurance manager to draf a new policy for me?,Draft
Where should I e-mail if I need a copy of my insurance certificate?,E-mail
When will the agent be receiving my e-mail?,E-mail
Where is the unlink option on your website?,Unlink
When can I unlink my car from your vehicle insurance?,Unlink
Where to refer my application for renewal?,Refer
When is the best time to refer a nominee for my current insurance policy?,Refer
Where can I convert my paper policy into a plastic card?,Convert
When will your agent help me to convert my mandatory insurance to a voluntary one?,Convert
Where is the option to use another payment method for this month's premium?,Use
When is the best time to use liability insurance?,Use
Where should i click to generate a pdf of this webpage?,Generate
When will be able to generate the invoices for the plans I have bought?,Generate
Where is an option to visualize any data for better understanding?,Visualize
When will the insurance data be ready for me to visualize?,Visualize
Where do I click to translate this page?,Translate
"When I want to translate something, should I highlight it?",Translate
I would like to invite other people to be customers of my insurance company.,Invite
When is the best time to invite other people through the referal program?,Invite
"If I don't increase the maturity period, will I lose some benefits?",Increase
Can you increase the cash payment limit?,Increase
Where is all the the data that you usually record?,Record
When is the transaction record deleted?,Record
I would like an agent to reconcile and prepare a document for my perusal.,Reconcile
When will be able to renconcile this payment?,Reconcile
I would like to have someone to describe me the entire procedure of claiming an amount.,Describe
When is the next chance to describe my insurance requirements to your agent?,Describe
Where can I see someone to audit all the previous payments to my insurance?,Audit
When will the next audit be?,Audit
Please locate the nearest customer service center.,Locate
"if I want to locate an invoice in the portal, what keyword should I give you?",Locate
Where do i find the option to schedule a meeting?,Schedule
When is the soonest I can schedule a consultation with an insurance agent?,Schedule
Where can I receive a brochure with all the information related to the insurance plan I want to buy?,Receive
When will receive my money back from the health insurance?,Receive
Where to find the troubleshoot manual?,Troubleshoot
When is the best time to have a customer service representative troubleshoot these problems?,Troubleshoot
Does claim involve a lot of bureacracy?,Claim
I want to claim my insurance because I had to spend a lot of money out of my pocket.,Claim
Where should I click to manage my payment methods?,Manage
When is the best time to manage my pending payments?,Manage
Where should I inquire if my insurance application was approved?,Inquire
When can inquire about my application status?,Inquire
Where do I assign the current pending invoices?,Assign
When can I have the insurane agent assign my case further to a policy manager?,Assign
Where do I have to click to designate this task to my favorite branch?,Designate
When will I be able to designate my pending insurance taks to someone else?,Designate
Where is the option to allocate ?,Allocate
When will be able to allocate the claimed money?,Allocate
Where can I arrange for someone to pick up my documents?,Arrange
When will you be able to arrange my documents for insurance application ?,Arrange
Where can I look if I wish to assess the reputation of this company?,Assess
When does an agent assess risks and benefits of a customer?,Assess
Where to go if I want all the details of my past reimbursements?,Go
When can I go to your office to have my application processed?,Go
Where should I click to evaluate an insurance plan?,Evaluate
When will the insurance agent visit to evaluate the accident case?,Evaluate
Where can I see a button to examine the current insurance policies?,Examine
When is the best time to have an agent over to examine my liquid assests?,Examine
"If my customer doesn't like the product after I sell it, do I have to pay for the product return?",Sell
"I want to sell a product but it doesn't work properly, can you get it repaired before the sale?",Sell
"For the listing, do i need to maintain my own paperwork?",listing
"I am banned from listing my products, what should I do?",listing
Can I get paid on my credit card instead of debit card?,paid
"Where can i complain, if I don't get paid for my sale in time?",paid
I want my order to be changed.,order
Does my order include shipping?,order
Do you deliver even outside your regular business hours?,deliver
where should I click if I want you to deliver this product to me?,deliver
Would you be able to search who was the last person to buy this product?,Search
How do you search among so many items so quickly?,Search
What if you recommend a product and I don't want to order it?,Recommend
would you recommend another product if i don't like this one?,Recommend
can you locate the previous facility where my item was reported?,Locate
Can you locate the manufacturer of this product?,Locate
The expiry date on the package tells when the product is to expire but I can't see any date on it.,expire
"What do you mean by ""expire""? these kind of products don't expire!",expire
When do the pre-orders for this product end?,Pre-orders
can I cancel the pre-order after booking one?,Pre-orders
How do I track the order if it shows missing?,Track
I would like to track the payment status but the page is not loading.,Track
Can someone else contact you on my behalf?,Contact
Can I contact you outside your business hours?,Contact
What documents do I need to send this product abroad?,Send
Send a picture of the delivery person before they come.,Send
I want to manage the deliveries and orders for my shop on my own.,Manage
Does the local area manager manage after-sales services too?,Manage
Are there any charges levied on in person collection from your office?,Collect
I want to authorize a relative to collect my order for me. What should I do?,Collect
Please list all the documents that I need in order to resolve this dispute.,Resolve
Who will act as a witness you resolve the issue?,Resolve
Do I have to pay by cash or online when I buy a product?,buy
Show me the specifics of the product I plan to buy.,buy
Does guarantee cover cases like theft or loss of product?,Guarantee
Can you also give an insurance for guarantee period?,Guarantee
"Even though the product I order is still in warranty period, you guys don't want to fix it.",Warranty
What does my warranty cover?,Warranty
"If I do not like the product, can I replace it by another?",Replace
"Replace the product, it is more expensive than at my nearest store.",Replace
Specify the criteria to customers before they click the order button.,Specify
Why not specify price before customers purchase the product?,Specify
Is the required documentation important for setting up my shop?,Documentation
Do I need any documentation as a buyer if I want to buy products in bulk?,Documentation
Does it matter if I don't learn about the terms and conditions?,Learn
Where to learn more about the services you offer?,Learn
Check please.,Check
Will you check my ID before I can start a shop on your website?,Check
Please make Help available immediately. ,Help
Why should I avail Help?,Help
How to check FAQs for other products?,FAQs
Why are there no FAQs listed for my products?,FAQs
Why do I have to advertize my products on the main page?,Advertize
how to advertize my products?,Advertize
Why is it important to exchange items sooner than later?,Exchange
Can I exchange the delivered product the same day?,Exchange
Do you regularly notify the buyers about how many times their store is viewed?,Notify
Where is the option to notify myself about the products from competitors?,Notify
Please E-mail me immediately if someone tries to report my online shop.,E-mail
When should I E-mail your customer service if the matter is urgent?,E-mail
Do you need any documents if I want to return a product?,Return
Are sellers supposed to return the items to the warehouse if rejected by a customer?,Return
What if I register with a wrong name? Can I register with a new name?,Register
is a buyer obligated to register in order to buy from your website?,Register
Am I supposed to sort the list of my products as per your guidelines?,Sort
Help me sort the items in my shopping cart.,Sort
Why should I download the helper guide?,Download
We want to download copies of the bills. How do we do that?,Download
Is it important to upload my personal information?,Upload
We want to upload copies of the bills. How do we do that?,Upload
should the customer pack the items they want to return?,Pack
Let us pack the products and get them going!,Pack
Try to fix the amount of negative reviews my store has.,Fix
Should I fix the description if there are spelling errors?,Fix
how do I complain about stalled orders?,Complain
How soon can I complain about the wrongly delivered package?,Complain
Will I be able to process a bill without your intervention?,Process
can I process an invoice even after the customer has returned the product?,Process
where is the document to print located on the website?,Print
So i really need to print this document?,Print
can you post a message to the customer care representative on my behalf?,Post
what if I post a customer's personal details publicly?,Post
What to do if I want to checkout some other online store with a similar product?,Checkout
how soon can I checkout if I am eligible to sell on your website?,Checkout
Would you ask for my seller ID everytime I list a product on my online store?,Ask
Let customers know not to ask for my personal contact number.,Ask
Is it important to connect with the manufacturer if the product doesn't function as expected?,Connect
please connect the delivery person with me as soon they reach at buyer's doorstep.,Connect
how can i have you add a seller to your scam list?,Add
why should I add my bank details to my profile?,Add
When should I delete the old contacts from your website?,Delete
Will you delete all the information on my online store if I do not pay you?,Delete
What if I view some bugs in the homepage of your website?,View
"Should I view some sensitive information, who should I report it to?",View
Is there any benefit if I subscribe to a particular seller?,Subscribe
Could you subscribe to the trending online stores if I happen to miss out on them?,Subscribe
Is it allowed to create multiple online stores using a single account?,Create
What if I create invoices with someone else's name?,Create
can I purchase things on your website using my credit card?,Purchase
The product I purchased from your store is defective!,Purchase
How long they will take to customize my product.,Customize
Which products can we customize online.,Customize
I am disappointed because you always ship the products really late.,Ship
Is there a limit on quantity of the items to ship?,Ship
why do all your products I share turn out to be broken?,Share
When can you share the details of the shipment with me?,Share
WIll you charge me if I first reserve a product and then cancel it?,Reserve
"After I reserve a product, can I get a discount on it?",Reserve
Please save all of my personal data before you delete the online store.,Save
Does it make sense to save a sellers bank info?,Save
I wish to book this item but I would like to get a better price on it.,Book
Why should i book one of the products that you show me?,Book
Do you choose the delivery courier service for customers or let them do it?,Choose
would it be possible to the delivery location even if I don't have a permanent address?,Choose
Would you open the transaction history for me?,Open
"I didn't even open my shopping cart, and everything is gone!",Open
Why should I close my store if have no products to sell?,Close
Do I need to close the account if I am banned from selling products on your website?,Close
Would it be okay if I first delay the delivery and then  later refuse to accept it?,Delay
why do you always delay the delivery?,Delay
Can the surprise be planned in advance?,Surprise 
Why is it against your terms and conditions to surprise a customer by personally shipping a gift to them?,Surprise 
will you ask the administrator to remove my store if it violated return policies?,Remove
Do you usually remove those sellers who don't respond to their customer's queries?,Remove
Am i responsible to browse through my content and check it?,Browse
Browse all the online stores that come under this category.,Browse
Where should i click to schedule a delivery?,Schedule
"if i schedule the delivery person to arrive early, is there an extra fees for that?",Schedule
"Are these exlusive club memberships for whole life, if I join one of them?",Join
I wonder if I another sellers can join in the sale event that I created.,Join
Are there any limitations on the basic setup?,Setup
How fast can I setup my customer account?,Setup
Is it possible to deactivate a feature if I don't like it?,deactivate
What if i deactivated my account unintentionally?,deactivate
I think i will not be able to finish filling the forms now. can we continue tomorrow?,finish
why should I finish filling the forms first? Will i have to re-do them?,finish
Why should I shop from this seller?,shop
What do i shop for? can you recommend me a few things?,shop
Will my items be saved if I leave my shopping cart for a long time?,Leave
Where to leave a comment if I am not satisfied with the product?,Leave
Can someone else try your products virtually using my account?,Try
"After I try a product, is it allowed to take a screenshot?",Try
Will the customers be interested in the new products I am trying to launch?,Launch
I want to launch some products outside this region because there my products are in high demand.,Launch
What options do you have to help disabled people access your website?,access
How soon can I get full access to my online store that I recently setup?,access
What does autofill do?,Autofill
I would like to autofill all my payment details quickly but the feature is disabled for some reason.,Autofill
"Everytime I can't understand a text or an image, please check if I want to  zoom_out.",zoom_out
What if I ask you to zoom_out in the middle of a demo?,zoom_out
What do I have to do in order to lift a ban?,Ban
I want to ban a seller for misbehavior and rude language. How do i do that`?,Ban
I want to unblock my favorite store but It is not clear in your help section how to do it.,Unblock
Will you unblock someone if they send you an email with explanation for their action?,Unblock
"I have received the order twice, i just want to keep only one. So, I will reject it.",Reject
where should i notify if i reject an order?,Reject
I usually select my own products but sometimes I might need your help. ,Select
will you have me select the template of my online store?,Select
Am i required to enter my banking details?,Enter
I would like to enter a quiz contest but don't know how to find out which stores have one going on.,Enter
would slide feature  help me to compare two products side by side?,Slide
"The slide bar is way too fast, it doesn't stop where I want it to.",Slide
How to pick a delivery from your warehouse?,Pick
"I will pick up my order on my own, please tell me where to go.",Pick
What is the best filter to apply if I do not want to see overrated products?,Filter
Can you filter out all the items that I have alredy bought once?,Filter
Are there any implications if I you read about a product to me many times?,Read
read the return policy to me.,Read
Do not make my products trend on the website until you have an approval from me.,Trend
What is this new trend all about?,Trend
Should I follow a store if I know there have been frauds reported by other customers?,Follow
We would like to follow some trendy stores for this product.,Follow
how come my message always end up in customer's spam folder?,message
Do you recommend connecting with customers by sending a message?,message
Can you help me edit a comment after I post it?,comment
"There is a hateful comment on my online store, I would like to complain about it.",comment
"What if my poduct is delayed, can I bargain for a better price?",bargain
I would like to bargain for a good price as you got some new customers via my referal. ,bargain
"Everytime I read a contract, please ask me if I want to  zoom_in on terms and conditions.",zoom_in
What if I ask you to zoom_in into the stores that offer this product?,zoom_in
We would like to activate our online store again after we were banned?,Activate
What if do not activate my account for months?,Activate
"As a customer, i would like a demo of the product that I plan to buy.",demo
A demo really helps us customers to make an informed decision about buying a product.,demo
Am I supposed to discover new products on my own or can I get some assistance?,discover
what does discover button do?,discover
Are you going to release all the invoices of the current billing cycle soon?,release
I would like to be notified about the next release of products in this range.,release
I want to unlock as many deals as possible.,unlock
Is this coupon valid to unlock the deal?,unlock
Redeem this voucher code.,Redeem
How does it benefit me to redeem this voucher?,Redeem
I need to sign_up on a store but I have no clue where to go from here.,Sign_up
Is a sign_up considered valid if it is done with someone else's details?,Sign_up
when should I see a store's latest products listings?,See
"If I want to see more, what should I do?",See
"if I bookmark an out of stock product, will you let me know when its available?",Bookmark
are there any discounts on the products if I bookmark them?,Bookmark
Would it be possible to donate for some noble cause after I pay for the items?,Donate
How do I pledge to donate some money to an ngo on your website?,Donate