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HR ADMINISTRATOR/MARKETING ASSOCIATE HR ADMINISTRATOR Summary Dedicated Customer Service Manager with 15+ years of experience in Hospitality and Customer Service Management. Respected builder and leader of customer-focused teams; strives to instill a shared, enthusiastic commitment to customer service. Highlights Focused on customer satisfaction Team management Marketing savvy Conflict resolution techniques Training and development Skilled multi-tasker Client relations specialist Accomplishments Missouri DOT Supervisor Training Certification Certified by IHG in Customer Loyalty and Marketing by Segment Hilton Worldwide General Manager Training Certification Accomplished Trainer for cross server hospitality systems such as Hilton OnQ , Micros Opera PMS , Fidelio OPERA Reservation System (ORS) , Holidex Completed courses and seminars in customer service, sales strategies, inventory control, loss prevention, safety, time management, leadership and performance assessment. Experience HR Administrator/Marketing Associate HR Administrator Dec 2013 to Current Company Name － City , State Helps to develop policies, directs and coordinates activities such as employment, compensation, labor relations, benefits, training, and employee services. Prepares employee separation notices and related documentation Keeps records of benefits plans participation such as insurance and pension plan, personnel transactions such as hires, promotions, transfers, performance reviews, and terminations, and employee statistics for government reporting. Advises management in appropriate resolution of employee relations issues. Administers benefits programs such as life, health, dental, insurance, pension plans, vacation, sick leave, leave of absence, and employee assistance. Marketing Associate   Designed and created marketing collateral for sales meetings, trade shows and company executives. Managed the in-house advertising program consisting of print and media collateral pieces. Assisted in the complete design and launch of the company's website in 2 months. Created an official company page on Facebook to facilitate interaction with customers. Analyzed ratings and programming features of competitors to evaluate the effectiveness of marketing strategies. Advanced Medical Claims Analyst Mar 2012 to Dec 2013 Company Name － City , State Reviewed medical bills for the accuracy of the treatments, tests, and hospital stays prior to sanctioning the claims. Trained to interpret the codes (ICD-9, CPT) and terminology commonly used in medical billing to fully understand the paperwork that is submitted by healthcare providers. Required to have organizational and analytical skills as well as computer skills, knowledge of medical terminology and procedures, statistics, billing standards, data analysis and laws regarding medical billing. Assistant General Manager Jun 2010 to Dec 2010 Company Name － City , State Performed duties including but not limited to, budgeting and financial management, accounting, human resources, payroll and purchasing. Established and maintained close working relationships with all departments of the hotel to ensure maximum operation, productivity, morale and guest service. Handled daily operations and reported directly to the corporate office. Hired and trained staff on overall objectives and goals with an emphasis on high customer service. Marketing and Advertising, working on public relations with the media, government and local businesses and Chamber of Commerce. Executive Support / Marketing Assistant Jul 2007 to Jun 2010 Company Name － City , State Provided assistance to various department heads - Executive, Marketing, Customer Service, Human Resources. Managed front-end operations to ensure friendly and efficient transactions. Ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies. Exemplified the second-to-none customer service delivery in all interactions with customers and potential clients. Reservation & Front Office Manager Jun 2004 to Jul 2007 Company Name － City , State Owner/ Partner Dec 2001 to May 2004 Company Name － City , State Price Integrity Coordinator Aug 1999 to Dec 2001 Company Name － City , State Education N/A , Business Administration 1999 Jefferson College － City , State Business Administration Marketing / Advertising High School Diploma , College Prep. studies 1998 Sainte Genevieve Senior High － City , State Awarded American Shrubel Leadership Scholarship to Jefferson College Skills Accounting, ads, advertising, analytical skills, benefits, billing, budgeting, clients, Customer Service, data analysis, delivery, documentation, employee relations, financial management, government relations, Human Resources, insurance, labor relations, layout, Marketing, marketing collateral, medical billing, medical terminology, office, organizational, payroll, performance reviews, personnel, policies, posters, presentations, public relations, purchasing, reporting, statistics, website.

HR

HR SPECIALIST, US HR OPERATIONS Summary Versatile media professional with background in Communications, Marketing, Human Resources and Technology.  Experience 09/2015 to Current HR Specialist, US HR Operations Company Name － City , State Managed communication regarding launch of Operations group, policy changes and system outages Designed standard work and job aids to create comprehensive training program for new employees and contractors Audited job postings for old, pending, on-hold and draft positions. Audited union hourly, non-union hourly and salary background checks and drug screens Conducted monthly new hire benefits briefing to new employees across all business units Served as a link between HR Managers and vendors by handling questions and resolving system-related issues Provide real-time process improvement feedback on key metrics and initiatives Successfully re-branded US HR Operations SharePoint site Business Unit project manager for RFI/RFP on Background Check and Drug Screen vendor 01/2014 to 05/2015 IT, Marketing and Communications Co-op Company Name － City , State Posted new articles, changes and updates to corporate SharePoint site including graphics and visual communications. Researched and drafted articles and feature stories to promote company activities and programs. Co-edited and developed content for quarterly published newsletter. Provided communication support for internal and external events. Collaborated with Communication team, media professionals and vendors to determine program needs for print materials, web design and digital communications. Entrusted to lead product, service and software launches for Digital Asset Management tool, Marketing Toolkit website and Executive Tradeshows Calendar. Created presentations for management and executive approval to ensure alignment with corporate guidelines and branding. Maintained the MySikorsky SharePoint site and provided timely solutions to mitigate issues.     Created story board and produced video for annual IT All Hands meeting. 10/2012 to 01/2014 Relationship Coordinator/Marketing Specialist Company Name － City , State Partnered with vendor to manage the in-house advertising program consisting of print and media collateral pieces. Coordinated pre-show and post-show activities at trade shows. Managed marketing campaigns to generate new business and to support partner and sales teams. Ordered marketing collateral for meetings, trade shows and advisors. Improved, administered and modified marketing programs to increase product awareness. Assisted in preparing internal promotional publications, managed marketing material inventory and supervised distribution of publications to ensure high quality product output. Coordinated marketing materials including brochures, promotional materials and products. Partnered with graphic designers to develop appropriate materials and branding for brochures. Used tracking and reporting systems for sales leads and appointments. 09/2009 to 10/2012 Assistant Head Teller Company Name － City , State Received an internal audit score of 100 %. Performed daily and monthly audits of ATM machines and tellers. Educated customers on a variety of retail products and available credit options. Consistently met or exceeded quarterly sales goals Promoted products and services to customers while maintaining company brand identity ·     Implemented programs to achieve and exceed customer and company participation goals    Organized company sponsored events on campus resulting in increased brand awareness ·     Coached peers on the proper use of programs to improve work flow efficiency Utilized product knowledge to successfully sell to and refer clients based on individual needs Promoted marketing the grand opening of new branch locations to strengthen company brand affinity ·     Organized company sponsored events resulting in increased brand awareness and improved sales ·     Coached peers on the proper use of programs to increase work flow efficiency Senior Producer - 2014 SHU Media Exchange Company Name － City , State Planned and executed event focusing on Connecticut's creative corridor, growth of industry and opportunities that come with development. A  panel of industry professionals addressed topics related to media and hosted a question and answer session for approximately 110 attendees. Following the forum, guests were invited to engage in networking and conversation at a post-event reception. Education 2014 Master of Arts : Corporate Communication & Public Relations Sacred Heart University － City , State 2013 Bachelor of Arts : Relational Communication Western Connecticut State University － City , State Skills Adobe Photoshop, ADP, Asset Management, branding, brochures, content, Customer Care, Final Cut Pro, graphics, graphic, HR, Illustrator, InDesign, Innovation, inventory, Lotus Notes, marketing, marketing materials, marketing material, materials, Microsoft Office, SharePoint, newsletter, presentations, process improvement, Project Management, promotional materials, publications, Quality, real-time, Recruitment, reporting, RFP, sales, stories, Employee Development, video, web design, website, articles

HR

HR DIRECTOR Summary Over 20 years experience in recruiting, 15 plus years in Human Resources Executive Management, 5 years of HRIS development and maintenance 4 years working in a Healthcare Enviroment Skills Recruiting FMLA/EEO/FLSA  HRIS Development Benefit Administration Policy Development Web Page Development  Accomplishments Kansas Health Institute -Health Outcomes for the State of Kansas -1999 Memberships and Accolades: Project Management Institute Member, SHRM, Chamber of Commerce, 1999 Friends University President's Honor Roll, 1997 Friends University Dean's Honor Roll, Student Liaison for Friends University Topeka (member of Mother-To-Mother, member of the Topeka Advertising Federation, several production pieces created nominated for ADDY Awards, received recognition for outstanding customer service assistance by the State of Kansas Travel and Tourism Department., ASHHRA, KAHHR, ACM. Additional Information: Leading Change -I have been instrumental in development and implementation of the Adjutant General's Retention Research project, involving survey development and analyzing the results of the surveys to present to the Adjutant General to help retain the qualified talent of the Departments. I have been tasked with working with the Federal Security Manager for the Joint Forces Headquarters in developing policies, procedures and processes to ensure that all current and new State Employees have the appropriate security clearances for the position held per the Federal Government Requirements. While at LMIS, I lead the Job Vacancy Project and was able to produce results in less time and man hours than in years before with staff that were inexperienced in the JVC process and procedures. I have been responsible to develop, plan and implement database programs, for the last three positions I have held. These were designed to cultivate, involve, renew contact, and promote active and potential employees. These databases were used for reporting FTE usage, budget management and turnover reports. While working in the healthcare field, I took the initiative in creating a local website that was used to receive and respond to requests for information and assistance in marketing and promoting the healthcare facility along with recruitment of potential employees. As Human Resource Coordinator in the healthcare field, I managed the front office personnel, reduced contract labor costs for nursing staff and implemented a unique pay structure to increase PRN staff utilization. I continually think "Outside-the-box" to create and develop strategies to resolve issues faced in my work environment. In my current position, I have met and exceeded all hiring goals for the firm. This resulted in our client increasing the business transferred to our location. Experience HR Director 09/2016 to Current Company Name City , State Developed New Website for Agency, payroll processing changes, and implementation of new HRIS System. Oversaw the employment process taking the lead role in clinician, physician and management team recruitment initiatives. Developed, maintain and interpret HR policy. Authored the Employee Handbook. Provided coaching and support to management and supervisors on performance management and other related issues. Maintained in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Evaluated and recommend changes to the employee benefits plan. Oversaw day to day administration of benefits.  HR Director 04/2009 to 09/2016 Company Name City , State Develped Supervisory Education, SHRO Website, SHRO HRIS System and Automation of payroll processing. Established and directed a comprehensive statewide human resource program for both classified and unclassified State employees/positions in the Adjutant General's Department. Resolved non-routine HR related issues associated as they arose; reviewed documents and approved all hires and promotions; reviews and approved, modified and/or disapproved wage/salary requests to hire individuals above the pre-established minimum classified or unclassified pay rate,  Reviewed any significant changes to position descriptions and determined if reclassification should be pursued; reviewed position descriptions for new positions and determined the appropriate wage range based on comparable classified position (if they exist), Consulted with the TAG and both military and state manager/ supervisors in order to provide technical and common sense guidance on properly addressing sensitive or complex employee and organizational issues; aided them in achieving their ever changing program goals and provided innovative ideas for staffing; Served as the administration's management representative in labor negotiations with the local KAPE unit at the 190th Fire Department. HR Manager/Sr. Recruiter 10/2003 to 06/2006 Company Name City , State Created an HRIS tracking system used for recruitment. Responsible for Ramp up and hiring of all customer service agents, and other positions as needed. Placement and development of all advertising Met and exceeded all hiring goals. Responsible for Hiring Senior Management to cover such duties as: Team Managers, Payroll, Quality Control. Responsible for recruitment of 950 new employees, meeting and exceeded goals set. Coordinated and facilitated manpower planning, recruitment and retention, career development and training, staff relations, compensation and benefits, compliance with local, state and federal statutory regulations, public programs, and regulatory audit procedures. Served as a resource person to administration, mid-level management and staff regarding HR related. Human Resources Coordinator 03/1996 to 02/2000 Company Name City , State Developed HRIS database from ground up for employee records and monitoring. Instrumental in reducing the use of Agency Staffing needs for hospital. Coordinated and facilitates manpower planning, recruitment and retention, career development and training, staff relations, compensation and benefits, compliance with local, state and federal statutory regulations, public programs, and regulatory audit procedures. Served as the HR resource source for administration, mid-level management and staff. Coordinated hiring procedures, appraisals, pay increases, promotions, transfers, terminations, job postings, and all corrective actions; One Person Office, responsible for all OSHA, Work Comp, Benefits, payroll, etc. Education and Training Master's Degree : Information Management Systems 05/2005 Friends University City , State , United States 3.5 Credits Earned: 62 Semester hours Information Management Systems Bachelor of Science : Organizational Management 05/2000 Friends University City , State , United States 4.0 Credits Earned: 62 Semester hours Activities and Honors Topeka Chamber of Commerce -Ambassador Kansas Hospital Association -Health Care Human Resources Member SHRM -Legislative Liaison Skills Desktop Publishing,  Newsletter productions, DATABASE Management, Leadership Training, OSHA, FMLA, Workers Compensation. PageMaker, Agency Automation, back-up, Benefits, Budget management, Corel Suite, Harvard Graphics, Access, Excel, Microsoft Publisher, MS Word,  Quark Express, Quattro Pro, Strategic Planning,  Web page development, WordPerfect

HR

HR SPECIALIST Summary Dedicated, Driven, and Dynamic with over 20 years of customer service expertise. Motivated to maintain customer satisfaction and contribute to company success with an emphasis in personnel and process management. Solid team player with proven ability to establish rapport with clients.  Skills Type 50 wpm and 10-Key by touch Microsoft programs Word, Excel, Access, Outlook, PowerPoint Personnel management and Telephone inquiries specialist Excellent customer service skills with call quality and customer satisfaction as primary focus. Inbound and Outbound contact center experience Excellent oral and written presentation and seasoned in conflict resolution  Experience Hr Specialist May 2007 to Oct 2008 Company Name － City , State Accenture Peopleline Email Management Team. Received inbound emails from clients as initial point of contact to answer questions related to HR policies, practices or to resolve issues. Helped the client by answering their inquiry, resolving their issue or routing their email to a caseworker for resolution. Recorded and tracked the client issue via the case management tool from initiation to resolution. Maintained records of customer interactions and transactions by documenting details of inquiries, complaints, and comments as well as actions taken. Customer Service Representative Mar 2007 to Feb 2008 Company Name － City , State Maintained records of customer interactions and transactions by documenting details of inquiries, complaints, and comments, as well as actions taken. Developed and implemented filing and delivery methods for FMLA and Short Term Disability documentation to respective global clientele. Facilitated communication for the Absence Management Team to clients and internal departmental teams. Organized and maintained payroll and people services database management system. Communicated to clients and internal/external departmental teams mitigated risks and resolutions regarding policy, transactions and other queries Call Centre Shift Supervisor Aug 2003 to Mar 2007 Company Name － City , State Answered and Dispatched calls for Medical and Professional clients in the San Antonio and surrounding areas. Provided call monitoring to ensure staff was adhering to quality call control. Maintained On Call books for various medical staff to ensure that the correct staff was contacted during after hours and weekends.  Education and Training Certificate of Completion *Business Administration 1997 Texas A&M Extension Services － City , State Skills 10-Key by touch, Type 50 wpm, filing, Access,  Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word

HR

HR MANAGER Skill Highlights HR SKILLS HR Department Startup Three New Organization Startups Employment Law FMLA/ADA/EEO/WC Mediation & Advocacy HR Policies & Procedures *Staff Recruitment & Retention Salary Negotiations Employee Relations Benefits Administration Unemployment Administration Worker's Compensation Administration Orientation & On-Boarding HRIS Technologies Training & Development Performance Management Organizational Development HR Program/Project Management HRIS applications (Lawson, Paychex, Kronos, ADP) MS Office (Word, Excel, PowerPoint, Publisher, Access, Visio, Outlook) Professional Experience HR Manager Jan 2015 to Current Company Name － City , State Manage the Human Resource function for e-Cycle's corporate office as well as their fulfillment and data center, consisting of benefits and compensation administration, payroll, employee relations, policy compliance, and recruitment. Key Results: Foster an associate-oriented culture that emphasizes continuous improvement, team- work, high performance and quality. Ensure organizational conformation with applicable HR related regulations and statutes as well as organizational procedures and policies. Implement HR programs and policies as needed by the organization. Identify, evaluate, and resolve human relations, employee morale, work performance, and organizational productivity concerns. Develop staffing strategies and implement programs and plans to identify and cultivate effective and appropriate sources for employees at all job levels. Create or assist in the creation of associate training and organizational development programs. Develop and manage the annual associate review process. Insure that regional staff is included in corporate activities and feel like they are a part of the team. Responsible for the human resource management system(s) and provide staff and management with essential reporting information in order to help them in managing their associate resources. Recruit and retain top quality associates for each department, this includes recruiting nationally and in some cases at an executive level. Create or assist in the creation of compensation plans. Employee benefit administration consisting of Health, Dental, Vision, VSTD, VLTD and 401(k). Successful in reducing the health benefit expected increase from 46% to 5% during my first month with the organization. Sr. HR Manager Jan 2013 to Jan 2015 Company Name － City , State As a leader within the HR and Operations team, I was instrumental in partnering with local leadership and Corporate HR to develop and implement HR policies, processes, technology and services that are aligned to support our company's strategic initiatives in order to have a successful start-up. Key Results: Coordinated efforts to recruit and hire over 220 full time hourly associates and 27 management level employees while converting agency staff to full time. Instrumental in managing and creating the set up of the HR business office, which included development of personnel files, new hire practices, payroll, and HR reporting. Manage, by providing direction and development to HR, and develop the HR delivery as business continued to grow. Strategic business partner to the Site Director, as well as other operations leaders, in support of start-up operations, day-to-day operations, and peak season planning, staffing and operations. Worked successfully with local temporary agencies in order to staff to our Peak volume, which consisted of over 1800 total associates delivering over 3 million units from Black Friday to Christmas. Influence HR strategy and execute tactical direction for the facility within the overall HR strategy. Ensure internal consistency of HR policies and procedures across multiple locations. Interact with the Corporate HR team for exempt staffing, compensation and benefits, and other functional groups in order to support Operations. Maintain knowledge of HR policies and procedures, laws and regulations, industry trends and developments to ensure accurate information is being communicated throughout the company. Develop a work environment that demonstrates Fanatics core values. Provide strategic direction on leadership development and workforce planning initiatives within the fulfillment center. Coach senior business leaders and front line supervisors on HR polices, procedures, and best practices in dealing with employee relation issues, such as, poor performance, attendance, and behavior and conduct issues. Championed a fun, friendly and approachable HR team of professionals. Ensure integrity, maintenance and confidentiality of all personnel records in accordance with policies and procedures and applicable Federal and State laws. Improve HR service delivery in line with overall business performance expectations. Look for ways to innovate systems for HR delivery (People, process & technology). Manage the HR function with measurable objectives, and communicate the bottom line impact of HR delivery to the business. HR Director Jan 2008 to Jan 2012 Company Name － City , State As a member of the executive team, I was directly and solely responsible for providing situation appropriate and policy compliant human resource support for 2 separate business units for a community based, non-profit, health care organization with approximately 184 employees. Key Results: Played a key role in ensuring the successful merge of five separate private physician practices into one Non-Profit organization. Structured and implemented programs and policies in the areas of compensation structures, benefits packages, incentive compensation plans and physician employment contracts. Fostered a teamwork/open-door environment conducive to positive dialogue across the organization with an 85% overall employee satisfaction rating. Responsible for maintaining staffing levels for all positions within the health center which consisted of full time, part time and on-call staff. Negotiated more than 100 salary offers at both the exempt and nonexempt level. Successful recruitment of Physicians, CEO, COO, CFO, CMO and various managers. Wrote employee manual covering issues including disciplinary procedures, code of conduct, FMLA, attendance policies and benefits information. Implemented employee satisfaction surveys and presented results to Board of directors. Introduced company's first formal performance review program. Developed job descriptions across all levels and categories. Shadowed" and interviewed employees to construct an accurate picture of the duties and skills required for each position. HR Representative Jan 2001 to Jan 2007 Company Name － City , State Nation's largest small-box discount retailer. Fulfilled a broad range of HR Generalist functions, including recruiting, administering benefits, overseeing disciplinary action and managing HR support staff. Key Results: Trained management team on interviewing techniques and best practices, conducted workshops and one-on-one coaching sessions that contributed to sound hiring decisions. Instrumental in the start-up of the new 1.2 million sq. ft. state of the art distribution center. Hiring over 400 plus employees within the first year that consisted of part time, full time and temporary staff. Overseen morale-boosting programs (including special events, annual employee picnic, attendance and safety banquets, etc. that increased employee satisfaction and productivity. Investigated all employee relation issues, such as sexual harassment, discrimination, and inappropriate conduct by either hourly employees and or management staff. Responsible for staffing all hourly positions, which consisted of maintaining 878 hourly employees among three shifts. Education Bachelor of Business Administration MOUNT VERNON NAZARENE UNIVERSITY － City , State Professional Affiliations Society for Human Resource Management (SHRM) *Muskingum Valley Human Resource Management Association Skills ADA, ADP, art, agency, benefits, Benefits Administration, Coach, coaching, conflict resolution, continuous improvement, contracts, decision making, delivery, direction, Employee Relations, special events, financial, functional, Hiring, HRIS, human resource management, Human Resource, Human Resources, HR, human relations, Kronos, Lawson, leadership, leadership development, Law, legal compliance, Director, managing, management reporting, Mediation, Access, Excel, MS Office, office, Outlook, PowerPoint, Publisher, win, Word, negotiating, Negotiations, Organizational Development, organizational, payroll, Peak, Performance Management, personnel, Policies, problem solving, processes, Profit, implement programs, Project Management, quality, quantitative analysis, Recruitment, recruiting, reporting, safety, sound, staff development, staffing, strategy, Strategic, Structured, surveys, team- work, teamwork, Visio, Vision, workshops

HR

HR GENERALIST Summary Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Highlights Microsoft Office proficiency Excel spreadsheets Meticulous attention to detail Results-oriented Self-directed Time management Professional and mature Self-starter Legal administrative support Experience 11/2008 to 08/2014 HR Generalist Company Name － City , State Managed visa related employment processes for all non-immigrant faculty and staff. Improved productivity and enhanced visa related services. Improved operational structure by developing guidelines and tools for internal and external administration of non-immigrant employment procedures Reduced internal employment authorization processing times by approximately 30 percent. Prepared, reviewed and submitted petitions for USCIS adjudication Maintained electronic database of petitions filed Served as a university point of contact for USCIS. Developed and presented university with guidelines to adhere to mandates presented by USCIS, USDHS and USDOS Presented monthly orientation Created, edited and internally distributed bi-annual newsletter Maintained HR Website 05/2000 to 11/2008 Coordinator Company Name － City , State Provided advice to faculty, staff, scholars and students by interpreting complex regulatory guidelines. Thoroughly prepared and filed non-immigrant petitions to USCIS for non-immigrant students and employees. Maintained highly confidential and sensitive data Identified as Designated School Official for non-immigrant student programs and Alternate Responsible Officer overseeing the J-1 Exchange Visitor Program for J-1 employees Assisted foreign nationals in obtaining the H-1B visa status for employment in the U.S. Coordinated bi-annual student orientation Created training programs; supervised and trained volunteers Supervised Administrative Assistant and student employees Managed and coordinated student activities. 05/2000 to 11/2008 Coordinator/International Student Advisor/Secretary Company Name － City , State Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Handled all media and public relations inquiries. Planned meetings and prepared conference rooms. Wrote reports and correspondence from dictation and handwritten notes. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Created PowerPoint presentations used for business development. Organized files, developed spreadsheets, faxed reports and scanned documents. Managed daily office operations and maintenance of equipment. Education 8/2013 ABA Approved Paralegal Program Certification 8/2013 BA : Justice Studies Montclair State University － City , State Justice Studies 06/2002 AS : Psychology Essex County College － City , State Psychology Certificate in SHRM Essentials of Human Resource Management, 6/2013 Program Highlights *Performance Management - Critical Analysis *Recruitment and Selection - Strategic Planning *Effective Human Resources Management - Establishing Competencies New York Institute of Technology － City Publications Identified by the Department of State as an Alternate Responsible Officer for Exchange Visitor Programs and recognized by United States Citizenship and Immigration Services as Designated School Official. Conference Presenter, National Association of Foreign Student Advisors (NAFSA) 2012 Appointed Acting Assistant Director (Coordinator) of International Students, 2000 She brings calm attention to detail and an approach that places the customer as the number one focus in any activity or service. This style works. It benefits all of us." 2008 Annual Performance Evaluation, NJIT - Overall Performance Level -Outstanding. Lisa is a quality employee. She often works beyond contractual hours to complete a task. This office could not operate in its current modus operandi without her efforts." 2008 Annual Performance Evaluation, Merit Proposal, NJIT Thank you for your steadfast style and contributions you make to this office. You are truly valued." 2006 Annual Performance Evaluation Notification, NJIT - Overall Performance Level - Commendable/Outstanding. She is calm, humorous, personable and a model of patience." 2004 Annual Performance Evaluation, NJIT - Overall Performance Level - Outstanding. Skills administrative, Administrative Assistant, bi, conferences, database, special events, filing, Human Resource Management, HR, Human Resources Management, Excel, Exchange, Microsoft Office, Office, Outlook, PowerPoint, Word, newsletter, Paralegal, Performance Management, processes, Publications, Recruitment, Strategic Planning, Supervisor, training programs, travel arrangements, Visio, Website, workshops, annual reports

HR

HR MANAGER Summary HUMAN RESOURCES MANAGER Extensive background in administrative duties, including experience in implementing staff development and training, mediation, conflict resolution, benefits and compensation training, HR records management, HR policies development and legal compliance. *Demonstrated success in, developing teambuilding programs, and writing personnel manuals, coordinating special programs, job descriptions and online State Mandated Training. Highlights University Events/Special Programs Prepare Agendas FMLA/ADA/EEO/WC Mediation & Advocacy HRIS Technologies TESOL Teacher for University staff Employee Relations Web Design using RedDot and Sharepoint HR Program/Project Management Microsoft Office Suites Orientation & On-Boarding Training & Development Performance Management Organizational Development HR Policies & Procedures Publisher/InDesign/Quark Accomplishments Enjoy 5k Runs/Walks OF NOTE Professional Development: Complete ongoing training in the areas of compensation and benefits, employee and labor relations, leaves of absence, customer service, supervisory training, and workplace safety/security. Created publications and advertisements for TWU and THEHRA conferences. Invited as guest speaker for Staff Development Days on the TWU Houston campus and several affiliated conferences. Developed online State Mandated Training for TWU employees. Experience HR Manager 01/2007 to Current Company Name City , State Perform professional administrative work involving the development, administration, and coordination of a comprehensive series of training and development opportunities for University staff and faculty. Work is performed with considerable independent judgment and wide latitude under the limited supervision of the Director of Human Resources Professional Services. Key Results: Perform professional administrative work involving the development, administration, and coordination of a comprehensive series of training and development opportunities for University staff and faculty. Implementation of TESOL program (Teaching English to Speakers of Other Languages). Conduct exit interviews with staff employees and develops procedures for resolving problems discovered through exit interviews. Responsible for implementation, maintenance and training for the Staff Performance Evaluation System. Coordinate Service Awards, Staff Awards and Retirement Recognition programs. Responsible for the coordination of New Employee Orientation. Maintain the calendar plan for scheduling special events, training schedules and New Employee Orientation schedules. Web spinner for Human Resources & Newsletters using RedDot and Sharepoint. Responsible for establishing job standards for subordinate staff and effectively evaluation staff under charge. Manage and prioritize additional tasks that have been assigned by Associate Vice President. HR Representative III 01/2001 to 01/2007 Company Name City , State Promoted to fulfill a broad range of HR functions, including training employees on newly implemented PeopleSoft Time and Labor module, administering their FMLA program, and managing HR records. Key Results: Trained over 250 time keepers on time keeping techniques and best practices, conducting workshops and one-on-one coaching sessions that contributed to a successful implementation of PeopleSoft. Leadership Development Training for faculty and staff. Translated and facilitated training in Spanish. Designed and refined course material to the needs of specific departments Assisted in coordination of special programs/events. Restaurant Manager & Trainer 01/1993 to 01/2001 Company Name City , State Responsible for the overall business performance of managing the restaurant and training all new employees. Key Results: Encouraged guest's satisfaction. Special Events Responsible for hiring and training wait staff, bar staff and kitchen staff. Translated and facilitated training in Spanish. Designed and refined training material to the needs of specific areas. Assisted in maintaining the quality and standard of food, health, service and safety. Education Bachelor of Science (BS) : Sociology 1999 TEXAS WOMAN'S UNIVERSITY City , State Sociology Affiliations Society for Human Resource Management (SHRM) North Texas Society for Human Resource Management (NTSHRM) Texas Higher Education in Human Resources Association (THEHRA) International TEFL and TESOL Training membership (ittt) Denton High School Girls Softball Association Skills ADA, ADMINISTRATIVE SKILLS, administrative, coaching, Employee Relations, training employees, English, Special Events, hiring, HRIS, Human Resources, HR, InDesign, Leadership Development, Director, managing, Mediation, Microsoft Office Suites, Publisher, Sharepoint, Newsletters, Organizational Development, PeopleSoft, Performance Management, Policies, Project Management, quality, Quark, managing the restaurant, safety, scheduling, Spanish, supervision, Teacher, Teaching, training material, Web Design, workshops

HR

HR MANAGER Professional Summary Senior HR professional with a continuous improvement approach to building and supporting organizations. Driven HR Manager bringing an innovative approach to human resource management while creating a team-driven environment that fosters room for development and growth. Dedicated HR professional with strong grasp of employment laws, compliance issues and benefits plans. Successfully introduces process improvements and staff-development initiatives to drive corporate goal attainment. Creative Business Partner dedicated to developing unique employee orientation and training programs that will generate a loyal and knowledgeable staff. Skills administrative, ADP, backup, Benefits, bookkeeping, clarify, competitive, customer service, database, delivery, documentation, employee relations, filing, government, HR, human resources, human resource, insurance, job analysis, labor relations, law enforcement, Team building, letters, market, meetings, mail, office, Payroll processing, payroll, personnel, policies, processes, Project management, proposal, quality, recruiting, recruitment, safety, strategy, employee handbooks, vendor management, vendor management, vision, year-end Work History HR Manager , 06/2016 to Current Company Name – City , State Developed and evolved the department's mission, workflows and structure while continuously developing and improving processes in an ever-changing environment. Implemented the company's first sourcing tracking system. Built a comprehensive employee recruiting strategy allowing me to fill 50+ positions in a period of 9 months. Cut cost per hire and reduced average days to fill positions. Achieved department goal by reducing turnover. Placed new Benefits Broker and coordinated the implementation of new benefit programs ensuring they were current and competitive. Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans. Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits. Developed new process for employee evaluation which resulted in marked performance improvements. Handled understaffing, disputes, terminating employees and administering disciplinary procedures. Resolved employment-related disputes through proactive communication. Offered fair and equitable compensation by comparing current salaries with market pay. Audited workplace, employee and management policies and procedures. Developed and enforced company policy and procedures relating to all phases of human resources activity. Sr. HR Generalist , 01/2015 to 05/2016 Company Name – City , State Acted as a liaison and maintained open lines of communication between Directors, middle management and front-line employees. Developed company personnel policies, standard operating procedures and employee handbooks. Established and monitored employee pay scales. Audited workplace, employee and management policies and procedures. Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans. Built a comprehensive employee recruiting strategy. Managed the employee rewards programs. Conducted job analysis and job evaluations, resulting in quality job specifications. Developed innovative new-employee orientation programs, including safety training. Shadowed employees to determine an accurate description of the duties and skills required for each position. Developed and enforced company policy and procedures relating to all phases of human resources activity. Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits. Benefits Administrator , 01/2014 to 06/2014 Company Name – City , State Closely partnering with brokers to minimize year-over-year cost increases for medical, dental and vision health plans. Organized district-wide Benefits fair. Provided hands-on customer service to 2500 district employees and retirees. Educated and advised employees on group health plans, voluntary benefits and retirement plans. Human Resources Supervisor , 08/2013 to 02/2014 Company Name – City , State Led a comprehensive safety training for 55 staff members. Handled understaffing, disputes, terminating employees and administering disciplinary procedures. Resolved employment-related disputes through proactive communication. Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations. Developed company personnel policies, standard operating procedures and employee handbooks. Developed and facilitated all new-hire orientations. Audited workplace, employee and management policies and procedures. Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans. Built a comprehensive employee recruiting strategy. Developed innovative new-employee orientation programs, including safety training. Acted as liaison between employees and insurance carriers to resolve problems and clarify benefits. Human Resources Generalist/Administrative Assistant , 02/2013 to 08/2013 Company Name – City , State Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references. Evaluated timecards for accuracy on the regular and overtime hours. Updated presentation documents for the compensation committee to review. Captured key feedback from employees during exit interviews. Supported human resources staff with new hire orientations and monthly departmental meetings. Implemented a tracking database for employee professional development and licensure renewal credits. Coordinated employment offers with management and extended offers to selected candidates. Researched all payroll, COBRA, disability and FMLA issues. Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data. Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits. Developed company personnel policies, standard operating procedures and employee handbooks. Conducted employment verifications and investigations. Built a comprehensive employee recruiting strategy. Shadowed employees to determine an accurate description of the duties and skills required for each position. Developed and enforced company policy and procedures relating to all phases of human resources activity. Acted as liaison between employees and insurance carriers to resolve problems and clarify benefits. Processed unemployment claims and acted as the company representative at unemployment hearings. Human Resources Assistant , 09/2008 to 02/2013 Company Name – City , State Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping. Managed employee exit interviews and paperwork. Provided backup payroll, if needed. Recruited and screened qualified potential employees. Developed and facilitated all new-hire orientations. Conducted employment verifications and investigations. Facilitated the criminal background check process for new hires. Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references. Supported human resources staff with new hire orientations and monthly departmental meetings. Implemented a tracking database for employee professional development and licensure renewal credits. Entered personnel and subcontractor data into a central database. Coordinated and conducted new hire pre-interviews. Assisted management staff in annual year-end processes and data audits. Accurately prepared government compliance reports and proposal requests for employee data. Addressed and resolved general payroll-related inquires. Sent notices to employees and subcontractors regarding expiring documentation. Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data. Completed employee employment verifications and unemployment paperwork in a timely manner. Reviewed and corrected job offer letters for completeness and accuracy before approving their delivery. Education Bachelor of Science : Business Management , 2009 University of Phoenix - San Jose Learning Center - City , State Business Management MBA : 2010 University of Phoenix - City , State MBA : Human Resources , 2018 Notre Dame de Namur University - City , State Human Resources

HR

HR SPECIALIST Summary Possess 15+ years of experience as an HR Classification/Compensation Lead and as an HR Specialist, Recruitment. Managed recruitment efforts that included qualifying candidates based on documented knowledge, skills, and abilities to match organizational resource needs. Ensured candidate fulfillment of the preemployment process; i.e., background checks, drug screens, and reference checks. Developed and implemented competency and skill-based pay programs for a variety of occupations including medical (nurses), mechanical (machine operators), and civil engineers. Led a statewide review of jobs (18,000 employees) toward determining appropriate FLSA designations (e.g., executive, administrative, computer-related, creative). Provided executive and middle management consultation toward acquiring class/levels and roles necessary to accomplish departmental goals and objectives that resulted in mission successes. Training and Development: Eight years of experience in training and development that included development and delivery of leadership and management/supervisory skills acquisition. Additionally, developed policy and procedural training including performance management, interaction management, ADA, and prevention of workplace violence and sexual harassment. Skills Management consultation Negotiation Outlook E-Recruitment HR policies/procedures Provision of excellent customer service Micro-soft applications: Word, Excel, PowerPoint Skills Problem-solve and serve as change agent to ensure that HR functions are included in organizational missions. Negotiate budget revisions to include HR initiatives. Ensure excellent customer service delivery, provide state/federal and soft-skills management/employee training. Conduct job analyses, as well as conduct compensation/job market analysis, and deliver and measure leadership training. Develop, implement, and monitor performance management. Develop, implement, and monitor personnel policies and procedures, and manage full-cycle recruitment. Experience 03/2016 to 08/2017 HR Specialist Company Name － City , State Managed full-cycle recruitment efforts for multi-state needs. Ensured candidate job qualifications matched minimum KSAs. Completed pre-employment processes (background checks, drug screens, reference checks). Conducted on-boarding/ orientation. Conducted initial phone screens and recommended applicants for on-site interviews. Contacted candidates with salary/hourly wage offers. Negotiated start dates. 08/2014 to 06/2015 HR Analyst Company Name － City , State Conducted analysis of 50+ roles (250+ positions) within a 10-month period. Recommended, developed, and implemented a new classification and level-based on the evolution of roles (IT, Security, and Radiation classes). Conducted labor-market studies and recommended, implemented, and monitored compensation practices. Recruitment: reviewed, approved, and referred candidates for management's selection based on documented KSAs and required education and experience requirements. Budget: daily contact with the budget manager to ensure or to request additional salary needs to be included in budgetary revisions/and legislative special requests.  Salary administration: reviewed, justified, and approved management requests for salary adjustments based on expanded variety and scope of responsibilities. Determined appropriate percentage increase and status (temp/perm). 03/2013 to 06/2013 Manager, Classification/Compensation Company Name － City , State Reduced the established timeframe for individual job analysis from an average of four months to 11 calendar days.  Established a requirement and template for project management and communication plans. Prioritized and assigned classification and compensation studies and reviews. Established and coordinated the recruitment of referrals from Cabinet and Council of State members.  Conducted statewide FLSA evaluations that resulted in appropriate designations. Ensured legal/justified salary administration practices. 10/2012 to 02/2013 Manager, Recruitment/Classification/Compensation Company Name － City , State Reduced the backlog of management-requested classification/compensation studies and individual job reviews by 100% w/in a four-month period.  Supervised recruitment efforts for all occupational needs of the hospital. Well-versed in NeoGov (e-recruitment).  Reviewed management requests for occupational and individual position studies toward upgrades, reallocations, downgrades, salary adjustments, and competency and skill-based pay programs for nurses, mechanical trades, and institutional services personnel. 06/2004 to 01/2013 Senior HR Analyst Company Name － City , State Oversight of HR classification/compensation activities of 12 field HR managers and analysts. Project manager for a variety of occupational competency and skill-based pay programs. Managed the statewide competency-based-pay program for nurses. Qualified applicants for jobs. Reviewed and approved requests for salary exceptions career progressions, and in-range salary adjustments. Led statewide FLSA designation analysis (18,000 employees).  Processed reduction-in-force activities. Developed and delivered training to department-wide employees regarding a variety of regulations, laws, rules, policies, and procedures. Ensured that field HR managers fulfilled performance management initiatives.  06/2000 to 05/2004 Senior HR Analyst Company Name － City , State Facilitated the development of statewide policies and procedures for competency and skill-based pay programs.  Partnered with managers and agency leaders to create CBPs (technical and soft-skills). Managed the statewide skill-based pay program for machine operators.  06/1996 to 05/2000 Training And Development Specialist Company Name － City , State Assessed educational/training needs. Developed, delivered and evaluated leadership, technical, administrative, and state/federal-mandated employee training based on ASTD principles.  Served as team lead for the development and delivery of statewide initiatives such as performance-based pay and performance evaluations.  Major contributor toward the research and development of internal  Ethical Practice of Trainers/Educational Leaders. Education and Training 2007 Bachelor of Arts : English Lit/Language NC State University － City , State , US

HR

HR CLERK Summary Translates business vision into HR initiatives that improve performance, profitability, growth, and employee engagement. Developing, improving and managing HR strategies in benefits and compensation, employee recruitment and development, ethics and corporate social responsibility, diversity, safety and security, and business strategy. Worked with continuous improvement programs in connection to development of Lean and Six Sigma strategy programs.  Highlights New Employee Orientation Applicant Tracking System Onboarding Payroll Management includes timekeeper for Kronos Timekeeping System Compensation and Benefits Performance Management Workers Compensation General Ledger Accounting Database Management Continuous Improvement Six Sigma Lean Manufacturing Business Strategy Experience 02/2016 to Current HR Clerk Company Name － City , State Coordinate and oversea recruitment and orientation program support for other HR assigned special projects. Coordinates and support for hiring of temporary hourly employees. 01/2012 to 01/2015 Administrative Coordinator Company Name － City , State Coordinates, oversees, and performs a wide variety of administrative, secretarial, and program support activities. Serves as primary point of operational and administrative contact for internal and external constituencies, often on complex and confidential issues. Participates in the coordination, supervision, and completion of special projects and/or events. One project included setup up of IT Service provider contract. HR duties included maintenance of employee records, recruitment, employee orientation and onboarding. 01/2010 to 01/2012 Administrative Assistant/Bookkeeper Company Name － City , State Provides high-level administrative support for human resources, accounts payable, and purchasing departments. Primary duties includes bookkeeping (A/R, A/P, and General Ledger) duties related to daily maintenance and financial period closure as well as Human Resources support focusing on payroll administration, compensation and benefits administration responsibilities. HR duties included applicant tracking, employee records maintenance, benefits and compensation, payroll, and Workers Compensation reporting. 01/2000 to 01/2010 Clerical II Company Name － City , State Provides high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. Provides HR administrative support including administration of timekeeping system, coordination of employee time-off scheduling, maintenance of employee information and interpretation of policy regarding employee time-off. Administrator to three databases (Labor, Skills and MRP Vacation Calendar). Provides administrative support for Continuous Improvement Program and Safety Programs. 01/1983 to 01/1999 Executive Secretary Company Name － City , State Provides bookkeeping and clerical support including monthly invoicing, correspondence, receiving visitors, arranging conference calls, and scheduling meetings. Provides support for Human Resource functional areas including tracking for Workers Compensation, developing employee handbook, and maintaining the material safety data sheets. Education 2015 SHRM Learning System - SHRM Program covers the SHRM Body of Competency and Knowledge (SHRM BoCK ) preparing for the SHRM-CP/SHRM-SCP certification examinations. SHRM 2015 Bachelor's Degree, BSM/HRM : Business Management & HR Management University of Phoenix － City , State Program provides foundational knowledge for Human Resources Generalists. Explores the five key HR functions (staffing, compensation, benefits, training and development and employee relations). Examined trends, useful metrics, and applicable federal laws and legal issues. Learned how to apply metrics for each of the HR functions. SHRM Essentials of HR Management, SHRM (2015) Program provides critical knowledge necessary for those starting out in the HR profession, performing HR duties as a part of a non-HR job, or for those looking for an effective way to boost employee management skills. Offers critical knowledge necessary to help reduce costs, avoid potential lawsuits, and improve the ability to handle challenging HR issues. Business Management & HR Management 1985 Associates Degree : Business Management Blue Ridge Community College － City , State Business Management 2006 SHRM-CP Certification, SHRM PROFESSIONAL CREDENTIALS Blue Ridge Community College Accomplishments Tyco Electronics, Best Practice- Vacation database for MRP Calendar used for scheduling in plant. Tyco Electronics, Staffing Project - brain storm employee development and engagement ideas for use by local and Corporate. Tyco Electronics, Project Team Lead -Updating employee skills database that promoted 100% knowledge of program and increased usage of program within division. Professional Affiliations SHRM, Society of Human Resource Management Shenandoah Valley Society for Human Resource Management, Local Chapter of SHRM Skills accounts payable, administrative, administrative support, A/P, benefits, benefits administration, bookkeeping, clerical, Continuous Improvement, databases, employee relations, financial, functional, General Ledger, Human Resource, Human Resources, HR, interpretation, invoicing, legal, employee management, meetings, MRP, payroll, purchasing, receiving, recruitment, reporting, research, Safety, scheduling, secretarial, staffing, supervision

HR

HR ASSISTANT Summary Highly motivated, and a dynamic Human Resources professional with diverse credentials seeking a position with a growing organization to make a positive impact on company policies, and experience career growth. Accomplished human resources and administrative professional with over 3 years' experience. Attentive to detail, able to take initiative, prioritize multiple tasks and manage workload. Resourceful team player with a can-do attitude. Results-driven with strong communication, analytical, and interpersonal skills while maintain the utmost confidentiality. Highlights Compensation knowledge MS Office Suite AR/AP proficiency Oracle knowledge Great communication skills Great analytical skills *New Hire Training Filing & Records Management Spreadsheets/Reports Office Management Customer Service QuickBooks, Peachtree New Hire paperwork Experience 03/2016 to Current Company Name － City , State Sourced, recruited for call center to all departments throughout the company. Responsible for finding the right candidates and matching them to temporary or permanent job placement for the company. Maintaining computer system by updating and entering data in BrassRing an responsible for complete on boarding and exit interview paperwork. Compiling reports and spreadsheets in order to keep track of drug test and background checks that are completed for on-boarding process. Complete initial phone interviews to evaluate applicants' qualifications. Scheduling job interviews for field managers after seeing that applicant meet the job requirements. Administer and manage scores tests given to applicants before making the job offer. Help organize job fair and manage files for applicants that are not qualified. Circle K -Naples, FL Provides convenient services to the community. 02/2011 to 10/2014 HR Assistant Maintained employee compensation, benefits, PTO, timecards and promotion opportunities. Explained and held trainings for new and existing employees on benefit programs and company rules and regulations. Managed Background Checks from ordering paperwork to documenting results in the system. Requested and completed spreadsheet for drug tests results. Managed internal Human Resources records for two stores and oversaw all investigations and disciplinary actions. Completed exit interview paperwork. Managed and processed time card for payroll processing by manager in a timely manner. Processed new hire paperwork, completed on-boarding process and managed their records. Involved in hiring process by coordinating job posting on the website, reviewing resumes, and performing telephone interviews and reference checks. Further developed strong communication and customer service skills as result of working with clients. 01/2007 to 01/2010 AR/AP Representative Company Name － City , State Leading orthopedic medical device company Processed invoices and credit memos in accurate in timely manner. Review documents for product returns and loaner fees. Solveed incorrect billing, back up cash applications. Made collection calls to clients periodically Lien, Waiver and NTO. Processed invoice through payment cycle. Insured that all venders are paid in a timely manner. Reconciliation of vendors. Managed vendor/supplier relations; and oversaw the timely, accurate processing of invoices, purchase orders, expense reports, credit memos and payment transactions. 01/2004 to 01/2007 Office Assistant Company Name － City , State Electrical company Updated the database with customer calls. Worked with NTO vender helped with reconciliation and ledger Balanced and transmitted daily revenue. AR/AP Filling lien, waiver and managed collection. Coordinated complex travel schedules, accommodations and trip logistics for candidates. Entered personnel and subcontractor data into a central database. Evaluated timecards for accuracy on the regular and overtime hours. Education Associates of Science : Human resources and Organizational Leadership RASMUSSEN COLLEGE － City , State Human resources and Organizational Leadership 06/2016 Administration leadership, Communications in your profession, Accounting, Employment Laws, Human resources 1 and Organizational Development. Member of Society for Human Resource Management (SHRM) PHR certificate after graduation Volunteer Work to mentor kids and young adults to succeed in their school or career path Score seminar on Human Resources -"How to Hire Smart" Rasmussen College Skills Accounting, ADP, analytical skills, AP, AR, Benefits, billing, Call center, Great communication skills, Interpersonal skills, credit, clients, Customer Service, customer service skills, database, Detail-oriented, Employee Relations, expense reports, Filling, Filing, hiring, Human Resource Management, Human Resources, Human resources 1, processing of invoices, leadership, ledger, logistics, mentor, MS Office Suite, Office Management, Oracle, Organizational Development, payroll processing, Peachtree, personnel, promotion, QuickBooks, Recruitment, Scheduling, Spreadsheets, spreadsheet, telephone, phone, website

HR

HR MANAGER Summary Human Resources Manager with practical understanding of business needs. Areas of expertise include conflict management and employee training. Human Resources Generalist who promotes a team-oriented and open-door environment that is conducive to a successful staff. Offering [Number] years of experience and knowledge in training, orientation and incentive program creation. [level of management] -level ma Human Resource executive who works with other executives to translate business strategies into HR actions that drive business results. nager with [years of experience] years of managerial experience. Strong strategic-planning and people-management skills. Highlights Compensation/payroll Regulatory compliance Staff development Compensation/benefits administration Policy/program development Salary structure/compensation analysis Performance management strategies Interviewing expertise Staffing and recruiting professional Hiring and retention Training and development Employee relations Experience Company Name City , State HR Manager 04/2016 to Current Sunningdale Tech (Thailand) Co.,Ltd. . Type of business : Tooling and Plastic Injection. Company Name City , State HR & Admin.Manager 09/2013 to 04/2015 Responsibility : Report directly to CEO Transformed HR from administrative role to strategic business partner, including working with management level to drive key business and implement performance initiative, conducted extensive analysis of existing HR Organization and Development business plan to up dated all policies, procedure, service, program and operation. Direct HR function including recruiting, hiring practice, benefit and Compensation. Develop standardized organizational model to clarify authority and responsibilities. Learning and development as providing guidance on learning and development for manager and their team as well as set up training system, implementing and identify areas that need to attention and improvement. Ensure legal compliance by monitoring and implementing applicable labor law requirements, conducting investigation, maintaining record, representing the organization at hearing. Deal with complex disciplinary/grievance and HR issues, using HR and company knowledge evidencing appropriate decision making skills Overseeing and manage all administrative activities of the company, ensuring that all work processes are maximized for efficiency. Sekisui s - lec ( Thailand ) Co., Ltd. ESIE, Rayong ) Type of business : PVB Interlayer Film for Laminated Glass. Company Name City , State General Administration Asst. Chief 11/2002 to 09/2013 One year break for living abroad ) Promoted to fulfill a broad range of HR functions, including Purchasing and General Administration to ensuring that meet the company's goal Human Resource Handle and Played a key role in ensuring the successful of a full spectrum of all HR Operation system and program :- Recruitment and Selection ; Managed recruitment process in an effective and efficient manner Maintain up-to-date recruitment progress and implemented a reporting process on manpower concerns. Coordinates, negotiates and liaises with employment and advertising agent on service fee, advertisement recruitment and interview schedules. Conducts interview up to executive levels and arranges interviews for management levels. Managing orientation program for employee to the business and culture Training and Development ; Identify key skills, specialty skills and propose training needs accordingly Responsible for developing and maintaining standard, developing and meeting objectives, continuous improvement of department operations, developing strategic plans to meet company goals, and managing assigned staff. Compensation and benefits ; Monitor and alert division manager to any variance of any concerns issues. Compile all data needed for the annual salary review, annual performance appraisal analysis and promotion, annual bonus. Improve and Implemented a performance measurement and development. Supervise and manage all HR function generalist and other job as assign by Division Manager Purchasing Supervise and manage all purchasing function both Oversea & Domestic and other concerns. Supervise and lead the procurement group in all phases. Prepare purchase requisitions, initiative to approve and issues purchase orders in accordance with company policy and negotiated terms and conditions. Other job as assign by Division Manager General Administration Managerial Overseeing all administrative activities of the company, ensuring that all work processes are maximized for efficiency. Contributes to team effort by accomplishing related results as needed. To supervise general administrative support and serve as a general resource for all direct inquiries from a wide variety requestors Planning and scheduling projects and ensuring timely completion Work closely to General Administration Manager and perform executive administrative tasks with supporting all the requestors from both internal and external Coordinating workflow and maintaining a productive work environment Develop and recommend administrative processes and procedures to assure efficiency Work closely with the Administrative Manager to coordinate efforts towards meeting deadlines and clarifying priorities Establish processes and schedules to ensure all required submissions are made accurately and in a timely manner Respond to and initiate inquiries (questions regarding purchasing, personnel, facilities, administration, specialized programs, etc.). Explain policies, answer questions, and independently resolve problems wheneverfeasible. Company Name General Manager and HR Director As the HR Manager, will take responsibility for conceptualizing and spearheading new HR initiatives, development and management of an effective and responsive human resource functions, as well as leading the HR team in the full spectrum of human resource activities as ; Formulate and implement human resource policies and procedures in line with the company's business goals Manage compensation and staff benefits programmes including leave management Develop and implement performance appraisal and performance management systems for all levels of staff in line with the company objectives Manage recruitment and selection activities to meet the manpower requirements of all the departments Assess short and long term training needs as well as plan and direct training and development programmes to raise the competency of employees Oversee payroll administration and submit all necessary statutory reports to the relevant authorities Handle grievances and disciplinary matters Plan and carry out company events to foster harmonious working environment Conduct exit interviews, analyse turnover determinants and implement appropriate corrective actions Overseeing and manage all administrative activities of the company, ensuring that all work processes are maximized for efficiency. Type of business : Steel and Metal Worksheet. Education Master of Public Administration 2012 National Institute of Development Administration (NIDA) Comprehensive English Course under Cultural Exchange Program 2007 City , State , USA Bachelor of Education 2002 Chulalongkorn University Accomplishments Complete ongoing training in the areas of :- Human Resource Management (PM and APM Certification Course) Analytical Problem Solving and Prevention * Tax ISO/TS 16949 & ISO 14001 requirements * Leadership Competency and Work Performance Appraisal * Labor Law Balance Scorecard and KPI * Happy Work Place Welfare and Salary Structure * Recruitment Compensation and Benefit Corrective and Preventive Action By 8D report and Why Why Analysis Technique Safety Supervisor Level Software Expertise Efficient in MS Office package and surfing internet. Skills Administrative, administrative support, advertising, as set, benefits, business plan, clarify, Good communication skills, Interpersonal Skills, continuous improvement, decision making, English, Film, hiring, Human Resource, HR, law, legal compliance, Managerial, Managing, Exchange, organizational, payroll, performance appraisal, performance management, personnel, policies, processes, procurement, progress, promotion, speaking, purchase requisitions, Purchasing, Recruitment, recruiting, reporting, scheduling, strategic, strategic plans, Type, workflow

HR

HR MANAGER Summary To obtain a position that offers many opportunities for growth and development that will enhance my existing knowledge in Management and Leadership. In return, I will give my very best to the company so it can achieve its goals and aspirations to continue future success. Highlights Leadership skills Providing focus and direction to subordinates Motivating employees to do better Accuracy and attention to detail Ability to work as part of a team Possess effective communication and influencing skills Strong analytical and problem solving skills Possess a strong work ethic and a high level of professionalism Excellent interpersonal, planning and organizational skills A team player who handles multiple projects simultaneously in a fast paced environment Proficient in a variety of computer software programs: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Publisher, Microsoft Outlook, Microsoft Visio, Lotus Notes Experience Company Name City , State HR Manager 04/2015 to Current Supervises, coaches, and counsels staff. Guides employees through the various employment processes such as corrective action and documentation. Ensures consistency and fairness, resolving complex policy related issues, conducting investigations, and make appropriate recommendations as needed. Provides guidance in developing employees for transfer and promotion. Manages the annual talent review, performance goal setting, performance review, development planning and compensation planning processes. Designs, implements, and facilitates new employee assimilation, orientation, coaching sessions, teambuilding, and interventions to increase team effectiveness.   Mentors less experienced staff. Participates in special projects or completes other duties as assigned. Company Name City , State Office Operations Manager 04/2013 to 03/2015 Provide first point of contact and daily functional administrative support to leadership/executive staff/work unit. Implement quality improvement ideas and Monthly audit of security policies, ensuring the company is in compliance with the guidelines Communicate and report directly to Vice President regarding team performance and attendance Plan, manage and communicate special projects and events; e.g., employee recognition programs, community activities, etc. Prepare customer correspondence. Serve as liaison between support staff and other divisions/department Assist with the administration of the day-to-day operations of the human resources functions and duties, such as employee orientation, development, and recordkeeping. Company Name City , State Customer Support Manager 10/2012 to 03/2013 Manage an email support team of ten members, who provided information to customers concerning their order status and accounts by researching online. Train all new incoming employees on all systems and customers handling skills. Project Lead on multiple projects and responsible for planning, executing, and keeping the projects on time. Handle all escalated customer related issues. Company Name City , State Teller 02/2010 to 08/2011 Processing transactions for customers to help them manage their finances. Record all transactions promptly, accurately and in compliance with bank procedures. Ensure compliance with all internal controls and established policies and procedures. Explain, advise on and promote bank products and services to customers. Company Name City , State Retail Support 02/2008 to 01/2010 Retail Support, Home Shopping Network Supervision / Training and Instructions / Team Lead Train new hires and junior staff on work procedure, systems and processes Peer coach to others through support and encouragement. Act as a mentor to new hires Provide retail customer service and sales via telephone and email. Company Name City , State Administration / Customer Services / Mentor 02/2007 to 01/2008 Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Prepare correspondence and maintain files and records. Provide assistance to the public by answering a wide variety of questions by interviewing the individual, investigating the situation and resolving the problem. Company Name City , State Flight Attendant/Purser 11/1998 to 01/2007 Act as Purser and prepare reports showing places of departure and destination, passenger ticket numbers, meal and beverage inventories, the conditions of cabin equipment, and any problems encountered by passengers Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Act as primary liaison between the pilot and the passengers. Supervised junior flight attendants Responsible for 400+ passengers. Conduct staff briefings. Education BAS : Management & Organizational Leadership 2012 St. Petersburg College Management & Organizational Leadership Associate of Arts 2010 St. Petersburg College Associate of Arts 1996 Arthur Community College Languages Working knowledge of Spanish and French Skills Management, Administrative Support, Coach, Excellent communication skills, Customer service, French, Human resources, Leadership, Team Lead, Mentor, Effective communicator, Project Management, Project Lead, Researching, Spanish, Supervision.

HR

HR GENERALIST Summary A people-oriented, results-driven professional with outstanding communication skills. Extensive experience delivering top-quality solutions for high-profile clients. Seeking to obtain a position which would allow me to apply my current knowledge, obtain new information and grow with a company. Highlights Word, Excel, PowerPoint, Darwin, Act, Attendance Advisor, ERP/AS400, HRIS, ADP Payroll, Paycor, Internet Explorer, Outlook, Kronos, IFAS, PeopleSoft, Epicor, Winpak, E2, WASP Accomplishments Created and implemented Employee Requisition Procedure Developed and executed Employee Internship/Co-Op Program Experience HR Generalist Sep 2014 to Current Company Name - City , State Built the department from the ground up as the first HR person. This involved putting policies and procedures in place to ensure compliance with State and Federal law. A significant amount of time and energy has been spent building relationships with Management and employees. Provide advice and consultation to Supervisors and Executive Management for all employment related matters. Administer employee benefits, payroll, workers compensation, FMLA and personal leave, unemployment and training. Conduct workplace investigations from beginning to end. Ensure compliance with ACA. Facilitate employee engagement. Recruit for open positions, conduct employee onboarding, and exit interviews. Provide weekly and monthly reports to Managers and Executives. HR Representative Jul 2014 to Aug 2014 Company Name - City , State Administer employee benefits, unemployment, FMLA and short term disability leaves. Process wage progressions and revise manpower report on a weekly basis. Provide advice and recommendations to managers relating to employee conduct, performance improvement, disciplinary actions and terminations. Conduct grievance meetings with union representatives. Keeping an open line of communication with employees, managers and union representatives is a vital component of this position. Human Resources Coordinator Mar 2014 to Jul 2014 Company Name - City , State Process HR transaction requests from Chrysler facilities around the U.S. and Canada into the PeopleSoft HR system. Responsible for ensuring each request is complete and is compliant with the organizations SOX guidelines. HR Generalist Nov 2013 to Feb 2014 Company Name - City , State Update employee attendance and issue disciplinary action as necessary. Schedule and conduct hearings for employees in order to determine higher levels of discipline in relation to attendance and code of conduct violations. Conduct workplace investigations in response to employee complaints. This requires interviewing the claimant, accused, witnesses, collecting documentation, creating investigative reports and making recommendations for a plan of action. Recruit for open positions, process new hire and termination documents. HR Representative Jul 2012 to Sep 2013 Company Name - City , State Administer workers compensation claims, unemployment claims, wage progression, employee evaluations, exit interviews and leaves of absence (family medical, personal and short term disability). Assist with updating the attendance system, earned personal days, grievances, employee benefits and 401k. Update manpower report weekly and release to management. Recruit open positions. Conduct new hire orientations. Familiar with union contract. Work closely with union representatives and managers. HR Manager Jan 2002 to Jul 2012 Company Name - City , State Provide advice and consultation on employment related matters including federal and state employment laws, employee handbooks, disciplinary action and termination. Investigate and assist in resolving employee and client complaints. Serve as a liaison for clients in order to resolve complex human resources problems with creative solutions. Serve as a consultant for all human resources matters, including: unemployment, workers compensation, employee benefits, and employee perks. Oversee and administer all of the workers compensation claims from injury until they are closed by the workers compensation carrier. Direct benefits administration. Assist clients in writing and implementation of their employee handbook Ensure all HR items are completed as promised by the required deadlines. Post job openings, screen applicants, conduct interviews and provide recommendations for hiring decisions. Conduct new hire orientation and ongoing training. Strong communication with other departments is essential to ensuring all tasks are done properly and timely. Education MBA , HR Walsh College - City , State HR Bachelors Degree Walsh College - City , State Professional Affiliations 2014-Present Michigan Judo Development Association Board Member 2014-Present Certified Nage No Kata Instructor 2006-Present Society for Human Resource Management 1995-Present Volunteer Judo Instructor 1998-1999 United States Olympic Training Center Resident-USA Judo Skills ACA, ADP Payroll, AS400, benefits, benefits administration, consultation, ERP, hiring, HRIS, Internet Explorer, Kronos, labor relations, Excel, Outlook, PowerPoint, Word, organization development, payroll, PeopleSoft, personnel policies, recruitment, SOX, employee handbook

HR

HR COORDINATOR Summary Applicant Screening, Background Checks, Benefits Administration, Compliance, Compensation, Drug Testing, EEO Inquiries, Employee Relations, Event Planning, Full-Cycle Recruitment, Interviewing, Investigations, New Hire Orientation, Performance Evaluations, Reference Checks, Policy & Procedure Administration, Training and Development, Worker's Compensation, Unemployment Claims. Accomplishments Chair, Employee Diversity Council, Kindred Healthcare (2009-2010), Employee Satisfaction Survey Achievement (50% increase in Survey scores within a year), Kindred Healthcare. Employee of the Month-2005 (Academic Counselor, University of Phoenix). Performance Achievement Award-1998-Account Executive, Xerox Corporation. Total Quality Management Training-1999, Xerox Document University. Experience Company Name January 2014 to Current HR Coordinator Develops and coordinates a comprehensive employee recruitment, selection and placement program for all exceptional education teacher vacancies and for the teacher vacancies at the Alternative School, Amelia Street, REAL School and Thirteen Acres. Seeks out, interviews, screens and recruits applicants to fill existing and future position vacancies. Coordinates with the licensure associate to ensure applicants meet licensure qualifications. Refers qualified teachers to administrators for interview. Develops comprehensive recruiting partnerships with colleges, universities, associations and other school divisions. Develops recruitment presentations for teacher applicants and conducts on-campus and job fairs orientations for potential applicants. Ensures that all employment interviewers are trained and recruitment materials are accurate. Ensures that all recruitment, selection and placement actions comply with Federal and State laws, school board polices and Richmond Public Schools administrative procedures. Counsels employees to help resolve personnel related concerns/issues and assists in the arbitration of grievances. Coordinates closely with the other human resources staffing coordinators to determine recruitment requirements and projections for future position vacancies. Travels 35% for out of state recruitment. Performs other related duties as assigned. Company Name January 2011 to January 2014 Human Resources Consultant Conduct investigation into employee relations complaints and make recommendations on appropriate resolutions within agency policy and procedures. Provide advice and counsel to managers and employees in the resolution of employee-related questions, problems, and/or related performance management activity. Manage the coverage of the Employee Relations Hotline and the Investigation Process. Work closely with the Grievance Coordinator and collaborate on projects. Establish and maintain effective working relationships with other departments/agencies and external resources. Coordinates all recruitment processes to include ad review & placement, applicant screening, certification, interview coordination and pre-employment screening. Updates and maintains data in HRIS applicant tracking database. Participates in job fairs and participates on interview panels. Company Name January 2007 to January 2010 Human Resources Manager/Coordinator City , State Set up entire HR department for new start up hospital. Recruited for Senior Executive level positions such as, CEO, CFO, Directors and Managers of departments. Served on the Senior Leadership Committee with Doctors and departmental leaders. Developed and administered an effective full cycle recruitment program. Coordinated and consulted with hiring managers on staffing needs. Pre-screened applicants, coordinated interviews, accepted resumes/applications, negotiated and closed offers. Facilitated the Employee of the Month Program. Conducted new employee orientation and administered identification badges. Monitored unemployment claims and appeals. Developed and maintained affirmative action program. Maintained other records, reports, and logs to conform to EEO regulations. Provided mandatory professional licensing verifications, background checks and drug testing. Prepared, and maintained records and procedures for controlling HR budget and reporting personnel data. Managed the process for separated employees. Hosted staff town hall meetings and encouraged survey participation. Ensured compliance with federal, state employment laws and regulatory agencies. Company Name January 2006 to January 2007 Human Resources Manager City , State Managed a staff of employees and assisted with HR functions. Developed and distributed employee newsletter. Managed workers' compensation program. Maintained workplace accident reports and completed all OSHA reporting. Managed organizational processes such as new hires, change of status, terminations and Leave of Absences. Coached Management staff on performance issues and Human Resource compliance. Coordinated employee events such as team building, rewards and recognition. Achievement/Recognition:. Promoted to Lead HR Consultant & Shared Leave Coordinator, City of Richmond (2011). Education University of Phoenix December, 2006 MBA : Human Resources Management Human Resources Management Old Dominion University May, 1993 BS : Secondary Education State Secondary Education VCU School of Business November, 2008 SHRM Class Certificate Grace E. Harris Leadership Institute, VCU School of Business 2012 Work History Company Name Company Name Skills administrative, ad, arbitration, agency, budget, Consultant, database, Employee Relations, hiring, HRIS, Human Resource, human resources, HR, team building, Leadership, materials, meetings, newsletter, organizational, performance management, personnel, presentations, processes, recruiting, recruitment, reporting, staffing, teacher

HR

HR CLERK Summary I am an ethical, team oriented and policy driven individual with experience in AP/AR, Human Resource Administration, Auditing, Documentation experience, Property Management (96 Units) and a vast number of computer skills. Highlights Accounts receivable professional Expert in customer relations Proficient in SAP Strong communication skills ERP (Enterprise Resource Planning) software Strong organizational skills Large cash/check deposits expert Customer service expert Invoice processing Telecommunication skills Active listening skills Energetic work attitude Courteous demeanor Accomplishments Research   Investigated and analyzed client complaints to identify and resolve issues. Multitasking   Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Customer Service   Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Administration   Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Training   Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results. Scheduling   Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork. Multiple awards for performance. Computed Data Reports   Provided required weekly, monthly and quarterly reports listing sales figures and client track records. Customer Service   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Market Research   Interviewed clients via market research surveys to identify product issues and customer needs. Customer Interface   Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Research Conducted research which led to the development of Resident Retention ]. Experience HR Clerk 04/2015 to 06/2015 Company Name City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.(backup).Made copies, sent faxes and handled all incoming and outgoing correspondence.Organized files, developed spreadsheets, faxed reports and scanned documents. Accounts Payable Clerk 02/2014 to 03/2014 Company Name City , State Receive and verify invoices and requirements and match purchase orders to invoice Prepare batches of invoices for data entry by matching invoices to correct vendor number Responsible for management of the weekly check mailings In charge of maintaining updated vendor files and file numbers Daily task includes the management of a customer service line (payment status, missing invoice, etc.) In charge of getting necessary documentation of Auditing Department. Accounts Payable Clerk 12/2013 to 02/2014 Company Name City , State Auditing of several months of Sprint bills to check for discrepancy in Plan rates. Preformed calculations, collected bills, analyzed charges and complete variances in Excel Spreadsheets. Completed and developed a procedure for the Auditing of Sprint Bills. AP/AR Clerk 07/2013 to 11/2013 Company Name City , State Executed accounts receivable reporting enhancements and reconciliation procedures.Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.Verified details of transactions, including funds received and total account balances.Coded the general ledger and processed vendor invoice payments.Deposited third party checks, as well as monthly reserve transfers.Coordinated approval processes of all accounts payable invoices.Balanced batch summary reports for verification and approval.Researched and resolved billing and invoice problems. Accounts Receivable Accounts Receivable Specialist III 08/2000 to 06/2011 Company Name City , State Posted overhead invoices to appropriate general ledger accounts. Researched and resolved accounts payable discrepancies through invoice adjustments Coded and entered at least [50] invoices each day. Effectively managed a high-volume of inbound and outbound customer calls. Recognized for having no late fees or shut in's on company utilities Setup a Credit Card Process to ensure on time payment of utilities Assisted with New Vendor Setup Recipient of multiple positive reviews acknowledging dedication to excellent customer service Posted Cash and Completed Journal Entries Preform Debit and Credit Memo's Successfully implemented a scanning program to help with sox compliance. Apartment Manager/Leasing 08/1999 to 12/2000 Company Name City , State Tipton Management- Pine Lake Village Apartments Leased, Managed and Maintained 96% Occupancy Paid Bills by allocated Budget Completed move-ins and Move outs Got Painting and Sign bids (property rehab) Serve Evictions and filed Evictions Sent Letters out for Renewals and offered incentives for Renewals. Education BSBA : Human Resource Management 2011 CTU Online City , State , USA GPA: GPA: 3.95 Study Business Management with a emphasis on Human Resource Management. While enrolled I maintained a 3.95 G.P.A. and was also a school mentor to at risk students. Skills Accounts Payable Accounts Receivable Customer Service Microsoft Suite SAP Solomon Knowledge of Quickbooks

HR

HR ANALYST Summary Experienced professional with background in Human Resources, Administrative, and Customer Service environments. Proficient in MS Excel, Word, Power Point, Share Point, Taleo, Autonomy, One Note, SAP, Visio, OrgPlus, and Outlook. Able to effectively manage project tasks and implement processes to support immediate and long-term objectives. Accomplishments Lead HR team through successful clean-up, categorization, and electronic conversion of over 3,500 employee files. Experience Company Name October 2012 to July 2015 HR Analyst Provide Human Resources and Employee Relations transactional service assistance to managers and employees throughout Kraft Foods. Work to ensure process integration is supported within HR function during Kraft Merger by adapting to, and executing revised HR methods. Serve as lead for Workforce Solutions Intake group, providing guidance on HR task questions, overseeing Intake scheduling, defining current processes and implementing new processes to increase productivity. Oversee Share Point site updates, ensure systems are operational in accordance with Intake needs. Serve as point of contact for IS and technical concerns. Lead Intake team through successful clean-up, categorization, and scanning of over 3,500 employee files. Implement and maintain processes for the addition of employee documentation through Autonomy systems database. Support Sr. HR Director by monitoring, collecting and analyzing manager transaction requests and employee relation case data by utilizing SharePoint database and Excel functions, providing reports on a quarterly basis. Serve as main point of contact for Kraft Foods Scholarship program. Continuously reviewed process to improve management of scholarship program. Collaborated with third party to administer enhancing scholarship applications, FAQ updates, scholarship selection guidelines and policy clarification. Project involvement including on-boarding improvement, New York wage letter distribution, and severance support. Company Name January 2012 to October 2012 HR Coordinator Support Workforce Solutions group with collection and distribution of company-wide organization announcements and other administrative tasks. Consult with managers/employees to determine the type of HR transaction(s) needed, including but not limited to policy questions, employee relation issues, terminations, new hire process, and compensation changes. Serve as main point of contact for Illinois unemployment office to assist with claim management / distribution and data verification for U.S. employees. Support severance process by creating employee specific disability letters and assisting with severance packages, including the preparation and creation of severance exhibits. Generate ad hoc reports utilizing SAP system. Company Name February 2008 to January 2012 Senior HR Coordinator Sales Manage schedules, travel, and meeting preparation or Area VP Sales. Created Sales Newsletter, summarizing relevant updates and current information, promoting steady communication within sales group. Analyze yearly goal progress for employees utilizing Gallup Survey Systems. Utilize Taleo applicant tracking system, handle On-Boarding for the Chicago and Kansas City Customer Logistics Group including but not limited to background checks, phone screens and drug testing. Distribute Unemployment Claims for manager response and completed all unemployment verification specifics for U.S. employees. Developed and implemented improved monthly HR reports based on the needs of the HR partners which include the following: Employee rosters, Open Positions, PT and FT hours worked STD, New Hires, Promotions, Demotions, Terminations, Risk Management, and educational information. Submit HR Online transaction requests including promotions, terminations, Return to Work & Job Changes, ensuring timely transaction completion. Confirm successful processing and payout to sales employees for vacation relief program. Maintain payables for all Background/Verifications charges to clients. Company Name September 2007 to February 2008 Administrative Assistant Maintain and update Team Sites for Central Area retail accounts, Outlook distribution lists, and sales samples manifest. Run allocation reports and Incentive Contest update reports, distributing to sales teams weekly. Format and post quarterly sales priorities decks, utilizing Power Point. Retrieve, zip & post all customer business team weekly updates. Post files for customer business teams used in monthly mailings. Send reminder notifications to all managers responsible for monthly sales priority distribution. Assist Retail Leads to ensure sales priority data collected and posted in a timely manner. Planned and organized materials for sales meetings, complete A/P for Service Center, Retail and all other miscellaneous office functions. Education University of Phoenix 2012 Bachelor : Psychology Skills Systems: Excel, Outlook, Power Point, Visio, One Note, Share Point, SAP, Advise HR, Siebel, TALX, Autonomy, Survey Monkey, Taleo Training: Prosci Change Management Certification (2015), Herrmann Brain Dominance Instrument (2014), Interview Skills Selection and Development (2014)

HR

HR DIRECTOR Summary Human Resource Professional Confident, Resourceful Human Resources professional, with academic background in human resources management and hands-on experience hiring, training, orientating, and developing employees that currently serve in a one person role managing 63 employees for a fast growing organization. Highlights Analytical Skills Good Interpersonal Skills Organizational Skills Communication Skills Recruiting and Staffing Performance Management Employee Relations Selection/Recruiting Employee Orientation Training & Development Policy & Procedure Writing Detail Organization Staff Supervision Employee Records System On-the-job Training Job Analysis Cold Calling Internet Sourcing Compensation Labor Laws Labor Policies Equal Employment Opportunity Interviewing Discipline Issues Social Networking Recruitment Advertising Campus Recruiting OSHA Standards Employee Grievance Employee Verification Screen/Schedule Candidates Community Outreach Computer Skills Microsoft Office Word Excel Outlook PowerPoint Publisher Health Care IS HRIS Systems PeopleSoft Child Care IS Day Care Software QuickBooks Data Input Accomplishments Devised a successful recruiting plan for my employer, which resulted in 25 new employees in 2-months. Experience Company Name January 2014 to January 2015 HR Director State Communicate orally and written with children, parents, staff, volunteers, guardians, therapist, case workers with a variety of economic backgrounds, with clear and precise understanding withholding confidential or sensitive information with discretion. Develop, implement, and monitor training programs suitable for employee retention. Skilled in identifying problems, and determining accurate and relevance of information, by using sound judgment to generate and evaluate an alternative while making a decision. Develop policies and procedures, to include researching, drafting, editing and revising according to the federal, state, and county laws as well as assuring these policies and procedures are met. Pre-screen to ensure candidate is a strong fit for the position by matching individuals skills with the needs of the organization. Knowledge of federal laws eligibility status and procedures pertaining to the full array of benefits in order to provide advice and support to claimants. Provide facility with classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops and leadership development education. Ability to interpret and analyze material and make well adjusted decisions from the analysis. Hiring staff and managing the overall image of the facility; developing job descriptions, interviewing candidates, maintaining staff development and education and, as well as, managing disciplinary processes. Ability to work with individuals to access needs, provide assistant, resolve problems, as well as satisfy any expectations. Ability to use data input software, methods, and procedures to meet the needs of the consumer; input and data retrieval and provide correspondences. Enter employee data accurately and efficiently into recruiting database; employee sick leave, vacation, work hours, pay, and annual leave. Served as Liaison between the agency and media/ advertising/sponsorships Create a budget and provide budget reports for events. Coordinates and administers the new hire on-boarding process. This includes ensuring all new hires have gone through all pre-employment requirements, maintains contact through the process with new hires and greets and reviews first day requirements with new hires and conducts new hire orientation. Responsible for operational and technical HR duties to include: computer entry and file maintenance; new hire orientation; maintenance of confidential personnel files and personnel actions in compliance with applicable legal requirements; maintain computer employee data information; miscellaneous employee requests; assist in exit process. Makes copies, faxes documents, prepares and processes mail and performs other clerical functions. Review for accuracy and completeness all data and documents required to process new hires, pay transactions, terminations, leave of absences, and other employee transactions for employees. Ensure that the appropriate forms and documents have been initiated for all of these transactions in a timely manner. Contributes to team efforts by accomplishing related results in a cooperative and supportive manner. Reviewing current organizational effectiveness and making recommendations for improvements. Answers routine payroll/Kronos questions for managers and employees, and assists with problem solving. Acts as a liaison between employees and the service center to resolve problems and clarify questions or concerns Facilitate updates and random notifications for drug testing programs Responsible for overseeing personnel functions including compensation, benefits administration, FMLA, and compliance with Federal/State employment regulations. Works collaboratively with the management team to solve problems, set directions, and respond to health care business challenges. Ensures the development of departmental plans, goals, mission, policies/procedures, and budget. Managing and motivating staff to increase productivity and ensure business efficiency. Practices open-door policy to encourage employees to discuss grievances. Facilitates peer-to-peer and employee-manager discussion/mediations. Recommends and facilitates employee recognition, efforts, and events. Analyzed employment-related data and prepared required reports. Developed creative recruiting strategies that met anticipated staffing needs. Managed all phases of recruitment, including defining hiring management needs and posting available positions. Contacted all job applicants to inform them of their application status. Thoroughly explained the employee handbook during new employee orientations. Conducted more than 60 interviews. Conducted reference and background checks on all job applicants. Company Name January 2010 to January 2014 Administrator Farrow State Company Name January 2005 to January 2008 Event Specialist State Company Name January 1996 to January 2005 Assistant Director State South Carolina Notary Public. CPR and First Aid. Education Webster University 2015 Financial Accounting * Managerial Accounting * Business Statistics * Business Law * Business Applications/Software * Finance * Business Communications * Business Management * Marketing * Marketing *Management * Quantitative Methods * Human Resources Management * Contemporary Issues In Management * Organizational Theory * Business Policy * International Business * Production Management * Microeconomics * Macroeconomics * Labor Relations * Accounting Information Systems * Entrepreneurship. : Human Resources Management / Management and Leadership GPA: GPA: 3.45 GPA: 3.45 Human Resources Management / Management and Leadership Managing Human Resource * Organizational Behavior * Basic Finance for Managers * Training and Development * Employment Law * Staffing and Selection * Compensation * Labor-Management Relations *Integrated Studies in Human Resource Management * Management * Management and Strategy * Managerial Leadership * Organization Development and Change * Integrated Studies in Management. Benedict College 2013 BS : Business Administration Business GPA: Management Honors Graduate Cum Laude GPA: 3.5 Business Administration Management Honors Graduate Cum Laude GPA: 3.5 Business Skills Accounting, Advertising, Analytical Skills, agency, Basic, benefits, benefits administration, budget, Business Communications, Business Law, Business Management, Child Care, clarify, clerical, Cold Calling, Communication Skills, Interpersonal Skills, conferences, Makes copies, CPR, database, drafting, editing, Employee Relations, faxes documents, Finance, Financial Accounting, First Aid, forms, Government, Hiring, HRIS, Human Resource Management, Human Resource, HR, Human Resources Management, image, Information Systems, International Business, Job Analysis, Kronos, Labor Relations, Leadership, leadership development, Law, legal, Managerial, Managing, Managerial Accounting, Marketing, meetings, access, Excel, mail, Microsoft Office, Outlook, PowerPoint, Publisher, Word, Works, Negotiations, Networking, Notary Public, Organization Development, Organizational Skills, Organizational, payroll, PeopleSoft, Performance Management, personnel, Policies, Develop policies, Pricing, problem solving, Procedure Writing, processes, Procurement, Production Management, QuickBooks, file maintenance, Recruiting, Recruitment, researching, sound, staff development, Staff Supervision, Staffing, Statistics, Strategy, training programs, workshops, written

HR

HR GENERALIST/RECRUITER Summary Human Resource Generalist who is an great communicator and negotiator with strong conflict resolution skills. Extensive background in recruitment and retention, mediation and records management. Highlights ADP, People fluent, Microsoft Offices, Interviewing expertise Performance management strategies Benefits administrator Employee relations Benefits administrator Manager coaching and training HRIS applications proficient Payroll expertise National Human Resources Association Event management Employee handbook development QuickBooks proficiency Alternative Dispute Resolution (ADR) Staffing and recruiting professional Accomplishments Led the Staffing Planning Committee for [Number] years.Introduced the first passive Open Enrollment process.Human Resources Reduced employee turnover by 10%. Experience HR Generalist/Recruiter January 2013 to January 2015 Company Name － City , State January 2013 to January 2014 Strategize with management on all recruitment needs (over departments) Build strong relationships with candidates, hiring managers to ensure a high level of customer service. Keep hiring managers informed throughout the recruitment process for all salaried and non-salaried employees. Co-authored all recruitment & transfers process to better the onboarding and applicant experience Maintained an accurate and detailed record of each employee in a customized database for all pre-employment screening Interpret company policies and procedures to new hires Provided mentoring and job coaching for temporary and permanent employees Negotiate/ analyzed compensation and make recommendations for salaried and non-salaried employees Create metric reports for HR director as well as staffing reports for Clinical Associate Director Coach and advise employees regarding HR programs, practices and procedures Plan, manage and communicate special projects and programs such as employee recognition, wellness, benefits, recruiting and performance management, and employee surveys Resolves employee concerns related to health and welfare plans functioning as liaison with various insurance carriers Collaboratively efforts with Training and IT department to train and orientate all new hires within the organization. Human Resource Administrator January 2006 to January 2012 Company Name － City , State Managed the recruitment applicant tracking system (moved candidates to appropriate workflow, creating and closing job posting) Managed all new hire onboarding, coordinating and/or conducting new hire orientation and ensure all paperwork were 100% in compliance with federal and state regulations Provided recruitment metrics reports and compile reports from HRIS database for the HR Business Partner Assisted in administering and adhering to existing policies and procedures (e.g., Employee Handbook and Policies and Procedures manuals), by providing training, mentoring and coaching Managed annual employee benefits open enrollment (coordinated logistics with benefit vendors such as; Aetna, Harford, Vanguard) for all sites throughout the US Created HR processes for HR Business Partner (temporary staffing, tuition reimbursement, full cycle recruitment) Involved in the annual performance management process including merit increases (tracked/monitored, rewrite job descriptions, ensure appropriate approval flow or make changes) Maintained relationships with staffing vendors for temporary employees Point of contact for 1000+ US based employees regarding benefits, policies and procedures. Assisted in resolving personnel-related problems Addressed employee relation concerns and exit interviews Responsible for all leave administration, including FMLA and discretionary leave tracking and notifications, coordination with paid time off, disability programs, and/or health benefits, as well as return to work protocols. Assistant Store Manager January 2005 to January 2006 Company Name － State Managed exempt and nonexempt employees (6-8 staff members) Contributed to team effort by accomplishing related results as needed Helped customers by providing information, answering questions and obtaining merchandise requested Attracted customers by originating display ideas Constructed or assembled prefabricated display properties Assembled product displays in windows and showcased on sales floor Evaluated competition by visiting local competitor stores (gathering information such as style, quality, and prices of competitive merchandise). Education Masters of Administrative Science : June 2013 Fairleigh Dickinson University － City , State B.S : Economic , 2005 Economic A.A : Liberal Arts , 2002 Liberal Arts Skills ADP, benefits, closing, Coach, coaching, competitive, customer service, database, hiring, HRIS, HR, insurance, logistics, Director, mentoring, windows, performance management, personnel, Policies, processes, protocols, quality, recruiting, recruitment, sales, staffing, workflow

HR

HR CONSULTING Summary 7+ years of Experience as a HR Partner with experience in all the facets of the Human Resource Function. Extensive background in HR generalist affairs, including experience in Recruiting, On boarding, Performance Management, employee retention, staff development, mediation, conflict resolution, Benefits and compensation, HR records management, HR policies, Jobs and Competencies. Demonstrated success in negotiating win-win compromises, developing teambuilding programs, corporate policies. Experience in Recruitment: Full life cycle recruiting involving Resourcing, Sourcing , Interviewing, Placement and On boarding. HR Generalist Responsibilities Benefits/Payroll Administration HR Policies & Procedures Performance Management Data analysis and Reporting Staff Retention Employee Relations HR Programs Recruitment/Hiring Employee Counseling Administration Conflict Resolution Orientation & On-Boarding SAP HR - Database access Training & Development Organizational Development Compensation and Benefits Experience 07/2009 to 01/2014 HR Consulting Company Name 07/2008 to 05/2009 HR Coordinator 05/2007 to 06/2008 HR Assistant Company Name I was able to reduce the employee attrition by 5% in my Business Unit with higher Employee connect and rolling out programs boosting the employee morale. Worked on developing the existing Employee Appraisal process to a comprehensive Performance Management process resulting in an optimized process flow. Helped the Senior Leadership team in defining a crisp Career Path - for both technical and Managerial positions. Devised a special program for the High Performers in the Organization leading to differentiated career trajectories retaining the cream layer of the Organization. Worked on optimization of the existing Reward and Recognition process. Developed internal job portal aimed at providing collaborative environment to facilitate Internal sourcing. Worked on 360 degree feedback process for the Managers. Performance Management Conduct awareness sessions on Company's performance management philosophy, tool etc Annual Increments and Promotions - manage the end to end closure of Compensation increment and promotion cycles including the budget calculation and distribution. Handle Performance Improvement Plan for the bottom performers and handling other disciplinary processes such as warnings and termination. Manager Feedback/ Skip Level - administer skip level that provides feedback to the manager which acts a development tool for improvement People Engagement Project Level Engagement Survey - administer the survey for various strategic accounts to understand the health of the account. This includes context setting with the employees, administrating the survey, feedback collation, analysis, and account specific action plan in collaboration with the managers All Minds Meet - Organize meets to connect the employees with the Top Level Leadership Monthly HR review with the delivery leadership team to review and educate them on various people aspects/concerns Rewards and Recognition - Recognize the right talent, approval of nominations and rewarding them. Fun activities - Fun teams formed at the account level and assist them to come up with the regular fun charter People Management Retention Management - to come up with proactive measures to retain the top talent Attrition Management - discussion with the resigned employees and exit management Relocations and Transfers - approval of onsite and offshore compensation fitments during relocation and offshore assimilation Operational Activities Prepare and maintain Human Resource Information system records/Employee files , various headcount related reports, MIS tracking, Joining reports, attrition tracking reports etc. Analyzing the data and projecting Trends to enable better business decisions. Handling Orientation and On boarding for new employees. Providing and processing payroll Inputs. Managing the Employee benefits such as Medical Insurance. Coordinating for Training and Development needs of the employees. Maintain compliance with federal and state regulations concerning employment. Work with corporate group in running Organization Development activities. Planning birthdays, employee group events. Handling the leave management systems and maintaining timesheets. Keeping the employee policies and procedures updated and educating employees on these through positive reinforcement. Recruitment: Working with hiring managers on Recruitment planning. Identified, engaged, and recruited qualified candidates by performing sourcing activities such as: market and Internet research, internet job board searches/postings, referral recruiting, social media networking, attending seminars, and local networking events. Conducted interviews to assess skill level, presented candidates for client review and final selection, drove offer process including reference checks, salary negotiations. Special Assignments: Designed and Managed the " Mentor Me" program to motivate the high performers in the Organization. Handled a team of 3 members and made it a highly successful program. Education 2007 MBA : Human Resource Management KIMS University Karnataka University Human Resource Management 2005 Bachelors of Commerce BNDC University : Karnataka University Masters of Business Administration Interests ACADEMIC CREDENTIALS COMPUTERS CORE COMPETENCIES AND AWARDS Skills benefits, budget, client, delivery, hiring, Human Resource, HR, Insurance, Leadership, People Management, Managerial, Managing, market, Mentor, MIS, negotiations, networking, Internet research, optimization, Organization Development, payroll, Performance Management, philosophy, policies, processes, promotion, Recruitment, recruiting, seminars, strategic Additional Information Team Spot Award for being the best team in driving Performance Management Team Lead Award for " Mentor Me Program" HUMAN RESOURCE GENERALIST CORE FUNCTIONAL STRENGTHS PROFESSIONAL EXPERIENCE ACADEMIC CREDENTIALS COMPUTERS CORE COMPETENCIES AND AWARDS

HR

HR GENERALIST Summary Young, dedicated and focused office administrative assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. SKILL HIGHLIGHTS Microsoft Office proficiency Self-directed Excel spreadsheets Professional and mature Meticulous attention to detail Strong interpersonal skills Results-oriented Keen understanding of grammar Strong problem solver Dedicated team player Executive presentation development Ability to maintain confidentiality ACCOMPLISHMENTS Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude (Extra Mile Award-2009, 2011) Increased office organization by developing more efficient filing system and customer database protocols. Experience HR Generalist April 2013 to October 2013 Company Name － City , State Served as central point of contact for employee relations matters. Processed onboarding and new hire paperwork to ensure all employees were in company system for employment and payroll purposes. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Served as central point of contact for all outside vendors needing to gain access to the building. Supplied key cards and building access to employees and visitors. Managed all employee personnel files. Made copies, sent faxes and handled all incoming and outgoing correspondence. Created PowerPoint presentations used for business development. Organized files, developed spreadsheets, faxed reports and. scanned documents. Maintained up-to-date employee spreadsheet. Office Administrative Assistant June 2009 to August 2012 Company Name Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Screened telephone calls and inquiries and directed them as appropriate. Designed electronic file systems and maintained electronic and paper files. Maintained the front desk and reception area in a neat and organized fashion. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Created PowerPoint presentations used for business development. Organized files, developed spreadsheets, faxed reports and scanned documents. Received and screened a high volume of internal and external communications, including email and mail. Served as central point of contact for all outside vendors and clients needing to gain access to the building. Planned meetings and prepared conference rooms. Maintained an up-to-date office contact chart. Answered client questions regarding retirement and military buy-back options and resolved any issues. Developed employee handbooks. Processed retirements and military deposits. Mentored, coached and trained team members to increase productivity. Identified inefficiencies and made recommendations for process improvements. Waitress August 2010 to December 2010 Company Name － City , State Assisted guests with making menu choices in an informative and helpful fashion. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Appropriately suggested additional items to customers to increase restaurant sales. Promptly served all food courses and alcoholic beverages to guests. Answered questions about menu selections and made recommendations when requested. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests. Regularly checked on guests to ensure satisfaction with each food course and beverages. Managed closing duties, including restocking items and reconciliation of the cash drawer. Skillfully anticipated and addressed guests' service needs. Consistently adhered to quality expectations and standards. Delivered exceptional, friendly and fast service. Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations. Stocked and maintained silverware, linen and condiments. Education BACHELOR OF ARTS PSYCHOLOGY : 12 2012 North Carolina Agricultural & Technical State University － City , State , United States Skills business development, central point of contact, closing, client, clients, email, employee relations, fashion, fast, faxes, meetings, access, mail, office, PowerPoint presentations, neat, payroll, personnel, quality, receptionist, reception, sales, spreadsheets, spreadsheet, telephone, employee handbooks

HR

HR ASSOCIATE Professional Summary Enthusiastic and goal-oriented HR Professional with 3+ years experience driving innovation and strategy for a global technology organization. Excellent reputation for proactively resolving problems, communicating effectively, and driving overall operational improvements. Relocating to the San Francisco Bay Area and seeking a fulltime role in Human Resources or Talent Acquisition where I can leverage my experience and provide value to the company. Skills Recruiting Onboarding Project Management Event Planning Employee Relations Teamwork/Collaboration Training and Development Public Speaking Social Media Marketing ADP Workday Microsoft Office Suite ADP Benefits Branding Budget Oral communication Competitive Email Employee Relations Event Planning Focus Hiring HRIS HR Leadership Marketing MS Excel Microsoft Office Suite Product manager Project Management Public Speaking Recruiting Recruitment Researching Strategy Teamwork Workshops Written Work History HR Associate , 07/2018 to 12/2019 Company Name – City , State Conducted full lifecycle university recruitment (sourcing, screening, selecting, hiring, and onboarding) Learned multiple HRIS systems and recruiting platforms including Workday, Taleo and Handshake Led company internship program and facilitated training for interns across different functions and locations Served as student liaison for company hackathon and grew participation from 20 to 100+ attendees Proactively communicated with business partners, hiring managers, and external candidates to quickly resolve issues and ensure overall positive recruitment experience Gained proficiency in variety of other HR tasks to include strong understanding of compensation and benefits, training and development, employee relations, and regulatory compliance. HR Intern , 09/2016 to 12/2017 Company Name – City , State Co-developed university recruitment strategy for Raleigh-based hires by researching universities and local events, attending career fairs, executing social media strategy to support branding, serving as the campus liaison for the annual company hackathon and actively tracking a funnel of 500+ intern applicants to assist in candidate selection process Learning & Development: Partnered with VP Talent Development to create and present leadership sustainment webinar for Zenger Folkman 360 feedback participants Workforce Planning: Used MS Excel to create enhanced data structure during the product manager career framework deployment Employee Relations: Implemented, tested, and conducted surveys for a newly introduced scavenger hunt app as part of the employee onboarding 2.0 development plan. Orientation Leader , 06/2016 to 08/2016 Company Name – City , State Served as first-hand liaison for 250+ students to facilitate smooth transition to NC State University Facilitated parent panels, conducted student small groups and led guided tours for incoming first years Trained in diversity and inclusion workshops to foster inclusive and welcoming community for all students Enhanced written and oral communication skills throughdaily public speaking and email communication. CurrentUniversity Programs Lead , 12/2019 Company Name – City , State Develop university recruitment strategy for LexisNexis North America to proactively build talent pipeline for key skillsets and increase brand awareness in target markets Played key role in launching the company's first program for new graduate FTE hires Expanded company intern program from less than 10 to 50+ interns Communicate with internal stakeholders to determine people strategy and campus hiring targets per function/location Develop relationships with key university partners to build campus brand and position the company as an employer of choice Create targeted outreach and engagement strategies for schools that offer competitive talent, focus on D&I, and align with business priorities Attend on-campus and virtual career fairs, events, and hack-a-thons Manage budget for all university recruitment related expenses Measure and evaluate ROI each cycle to determine go-forward investment. Education Bachelor of Science : Business Administration – Human Resource Management, Psychology , 05/2018 North Carolina State University - City , State Graduated Summa Cum Laude, GPA: 3.9 Work History CurrentUniversity Programs Lead , 12/2019 Company Name – City , State Develop university recruitment strategy for LexisNexis North America to proactively build talent pipeline for key skillsets and increase brand awareness in target markets Played key role in launching the company's first program for new graduate FTE hires Expanded company intern program from less than 10 to 50+ interns Communicate with internal stakeholders to determine people strategy and campus hiring targets per function/location Develop relationships with key university partners to build campus brand and position the company as an employer of choice Create targeted outreach and engagement strategies for schools that offer competitive talent, focus on D&I, and align with business priorities Attend on-campus and virtual career fairs, events, and hack-a-thons Manage budget for all university recruitment related expenses Measure and evaluate ROI each cycle to determine go-forward investment. HR Associate , 07/2018 to 12/2019 Company Name – City , State Conducted full lifecycle university recruitment (sourcing, screening, selecting, hiring, and onboarding) Learned multiple HRIS systems and recruiting platforms including Workday, Taleo and Handshake Led company internship program and facilitated training for interns across different functions and locations Served as student liaison for company hackathon and grew participation from 20 to 100+ attendees Proactively communicated with business partners, hiring managers, and external candidates to quickly resolve issues and ensure overall positive recruitment experience Gained proficiency in variety of other HR tasks to include strong understanding of compensation and benefits, training and development, employee relations, and regulatory compliance. HR Intern , 09/2016 to 12/2017 Company Name – City , State Co-developed university recruitment strategy for Raleigh-based hires by researching universities and local events, attending career fairs, executing social media strategy to support branding, serving as the campus liaison for the annual company hackathon and actively tracking a funnel of 500+ intern applicants to assist in candidate selection process Learning & Development: Partnered with VP Talent Development to create and present leadership sustainment webinar for Zenger Folkman 360 feedback participants Workforce Planning: Used MS Excel to create enhanced data structure during the product manager career framework deployment Employee Relations: Implemented, tested, and conducted surveys for a newly introduced scavenger hunt app as part of the employee onboarding 2.0 development plan. Orientation Leader , 06/2016 to 08/2016 Company Name – City , State Served as first-hand liaison for 250+ students to facilitate smooth transition to NC State University Facilitated parent panels, conducted student small groups and led guided tours for incoming first years Trained in diversity and inclusion workshops to foster inclusive and welcoming community for all students Enhanced written and oral communication skills through daily public speaking and email communication. Affiliations Active Member of SHRM Volunteer for Prevent Blindness NC Director of New Members for Delta Gamma Sorority Skills Recruiting Onboarding Project Management Event Planning Employee Relations Teamwork/Collaboration Training and Development Public Speaking Social Media Marketing ADP Workday Microsoft Office Suite, ADP, benefits, branding, budget, oral communication, competitive, email, Employee Relations, Event Planning, focus, hiring, HRIS, HR, leadership, Marketing, MS Excel, Microsoft Office Suite, product manager, Project Management, Public Speaking, Recruiting, recruitment, researching, strategy, Teamwork, workshops, written

HR

HR SPECIALIST Summary An Human Resources Specialist with over 9 years in recruitment and federal employment processes. An energetic, innovative, out the box thinker who is a self-starter with excellent analytical, organizational and project management skills.  As an HR Recruiter who communicates and collaborates effectively with all levels of personnel I rely on excellent interpersonal skills, outstanding customer service and a solid expertise in human resources management.  I possess an e xtensive background in HR recruitment and staffing affairs, including experience in position management, HR Internship Program development and management, Pathways, Presidential Management Fellows, employee onboarding, orientation, HR policies, regulations and legal compliance. *Demonstrated success in managing HR programs, developing teambuilding programs, and writing standard operating procedures, hiring authorities and policies, job descriptions and management reports. Skills HR Advisory Services Strategic Recruitment Planning HR Policies & Procedures Staff Recruitment & Retention HR Program/Project Management Orientation & Onboarding Performance Management Delegated Examining Classification and Position Management Special Emphasis Programs MS Office (Word, Excel, PowerPoint, Access, Outlook) Excellent interpersonal and coaching skills Recruiting and selection techniques Proficient communicator Talent assessments Leadership Development Delegated Examining  Social Media management and recruitment Experience HR Specialist 12/2016 to Current Company Name City , State Provide HR advisory services within the Office of Inspector General to mid-level and senior level managers. Serve as subject matter expert within the Talent and Acquisitions team regarding hiring authorities and flexibilities within Merit Staffing Procedures and Delegated Examining. Consult with HR managers and hiring officials regarding the use of Pathways Programs such as 1nternships, Recent Graduates and Presidential Management Fellows. Provide knowledgeable and effective advisory services to managers and senior leaders related to topics of Staffing and Recruitment, Classifications, Position Management, Schedule A, Special Emphasis Programs and Selective Placement Programs. Participate in preparation and review of case files for 2016 Delegated Examining Audit. Review and determine if case files are prepared correctly based upon the policies and regulations that govern Delegated Examining announcements. Review and revise Position Description's (PD) to create job analysis and job announcements for open positions for open vacancy announcement candidates. Voluntarily led the development of Onboarding Programs for Supervisors, Training and Development, Leadership Development, Social Media Recruitment and New Employee Orientation programs within the Human Resource Management Division. Research issues or topics of various complexities to ensure accurate information is provided to team members and managers. Lead and implement the development of an agency wide hiring guide for managers that would provide managers with policy and guidance compliant with OPM regulations and Merit Staffing Principles. Serve as the agency's representative at the Executive Resource Committee meetings, which discusses the Department's best practices and policies such as Senior Executive recruitment and hiring, Performance Management and Awards. Project Management-Collaborate with Senior HR Specialists and Managers to review and improve current HR related processes. Ability to take on lead roles when assigned HR projects which include but not limited to, researching various topics, evaluating best stand practices, determining impact on established processes and achieving desired outcomes. Experience with developing presentations and briefings for peers and senior level managers. Able to present information orally and written in an organized and understandable format for various audiences. Provides voice and data communications systems for small and mid-sized companies. HR Specialist 09/2013 to 12/2016 Company Name City , State Marketing- Devised marketing and branding initiatives to increase agency advertisement and visibility among colleges and universities as, "The Employer of Choice" for internships and recent graduate programs. Facilitate information sessions on various topics such as resume writing, internship programs, use of USAJobs.gov and interviewing skills. Devise recruitment strategies and develop tactical plans to complete recruitment projects. Research, develop and manage recruiting and internship programs. Attend recruitment events to market and brand the agency among jobseekers. July 2014 participated and delivered a presentation to the Recruitment Consortium at/for DCPAS on the topic of "Generational Differences in the Workplace". Attend recruitment events to market and brand the agency among jobseekers Program Management- Effectively and successfully implemented a non-paid internship program for the agency, which will be available agency wide internship FY-15. Successfully established a non-paid internship with the onboarding of (20+) participants into the intern program since 2014. Create, develop and presented managers with briefings and presentations regarding the internship program. Develop and present recruitment presentations, Handbooks for Student Hires, Advertisements and other mass communications for internal and external sources. Request "eQuip" and drug testing for participants in the internship program. Develop a database to track the distribution of marketing materials at various events for reporting and metrics. In 2015 successfully launched the agency's 1st ever Shadow Day Program, in which 6 student participants from Bowie State University were selected to spend the day with us and Shadow some of our agencies leading professionals. In 2016 the Shadow Day program grew to support more than 19 students from 4 different colleges and universities. Due to the success and popularity of the program, I was awarded a Performance Award and nominated as Employee of the 2nd Quarter. Social Media Management- Created and maintained the Human Capital Management Office Facebook and Twitter accounts to further brand the agency and promote job opportunities through social media. These 2 social media accounts were created to further expand our outreach to Gen X'ers and Millennial's that utilize social media as a means to learn about career opportunities and employers. Collaborated with other internal and external entities to complete various recruitment and staffing projects. Research various internship programs to design the current internship program for the agency. Planned, managed and effectively devised strategies to re-establish the agency's Paid Student Internship Program (PSIP) with agency Senior Leaders, Recruitment Manager and Lead to ensure a successful program launch. Plan, organize and evaluate the success of the programs and the participants experience and development through surveys and evaluations to ensure the program meet all important benchmarks. HR Policy Advisement- Provided well researched information and guidance regarding recruitment/staffing policies to managers and other customers when requested. Consult and advise hiring managers onpossible HR hiring authorities and flexibilities when recruiting and staffing for open positions. Establish partnerships with colleges and universities across the country to better expand our student outreach program and recruit to students as well as target underrepresented groups, for possible internship and full-time career developmental positions. Research and brief team members on the latest Applicant Tracking Systems (ATS) which would meet the demand and need of our Recruitment Office while streamlining the application process. Create articles for HCMO newsletters and ACCESS magazine. Devise and create marketing packages and campaigns. Create SOP's for future Recruitment Office training and development. Additional duties include assisting with the development and executions of the Take Your Kid to Work Day project in April 2014. Developed and implemented an agency Shadow Day Program which has grown over the course of 2 years. The program has gained the recognition and support of many of the agencies leaders and staff. Key Results:. Played a key role in ensuring the successful launch of Sometown office. Structured and implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation. Fostered a teamwork environment conducive to positive dialogue across the organization. Personal efforts were cited as the driving force behind branch's employee-retention rate of 89% within an industry where high turnover is the norm. Negotiated approximately 50 salary offers and dozens of sign-on bonuses/relocation packages annually at both the exempt and nonexempt level. Brought workers' compensation program into full compliance. Instituted preferred providers list and trained managers and associates on procedures to follow in case of injury. Cut benefits costs by 16% by negotiating favorable contracts and ensuring that company did not pay for benefits for which employees were ineligible. Wrote employee manual covering company policies, disciplinary procedures, code of conduct, FMLA policy and benefits information. Introduced company's first formal performance review program, creating a flexible and well-received tool that was later adopted company-wide. Revised job descriptions across all levels and 25+ categories. Shadowed" and interviewed employees to construct an accurate picture of the duties and skills required for each position. HR Assistant 10/2011 to 09/2013 Company Name City , State Provide effective and timely customer and technical support in delegated examining and staffing processes.  Drafted job analysis and job announcement for Wage Grade and General Schedule positions. Responsible for reviewing and pre-audits of delegated examining case files. Advised Senior HR Specialists and hiring managers on available policies and hiring flexibilities available within delegated examining and Code of Federal Regulations. Education and Training Bachelor of Arts (BA) : Broadcast and Print Journalism 05/1998 St. Augustine's University City , State Broadcast and Print Journalism 3.4 Masters of Business Administration : Human Resources Management 05/2016 St. Leo University City , State Human Resources Management 3.4 Activities and Honors Alpha Kappa Mu Honor Society, Special Emphasis Committee, 2015 Defense Security Service Employee of the Quarter Nominee, 2015 On-the-Spot Cash Award for Developing and Conducting Agency Shadow Program Skills Agency marketing and branding, Human Resource Management, Human Resources, critical and analytical thinking, Leadership Development, Lead HR Special Project, research and development, event organizer, journalism

HR

HR COORDINATOR Summary Certified Human Resources Professional with extensive employee relations experience in a full range of functions, as well as success in simultaneously managing multiple projects. Highlights Employee relations Compensation administration Personnel records maintenance New hire orientation Hiring and retention Training and development Compensation/payroll Staffing and recruiting professional Off-boarding Interviewing expertise Performance management strategies Benefits administrator Employment law knowledge HRIS applications proficient Employee handbook development New employee orientations Human resources audits Maintains confidentiality HR policies and procedures expertise Human resources management Excellent interpersonal and coaching skills Certified Professional Human Resource Management Accomplishments Revamped the orientation process for all new hires, which was implemented company-wide. Led the Staffing Planning Committee for [Number] years. Introduced the first passive Open Enrollment process. Experience 03/2013 - Current Company Name - City , State HR Coordinator Manage the recruitment, selection, and staffing process for full time employees. Manage the employee orientation and onboarding process for full time employees. Maintain job classification system including job descriptions; defining objectives, responsibilities, salary information and benchmarking. Develop, administer and manage personnel policies, procedures and programs for the City. Advise managers, supervisors, and employees on labor contract, employment law, and policies and procedure matters. Respond to inquiries from managers, supervisors, and employees, investigate complaints, and provide for conflict resolution. Works with departments regarding employee issues, recommending appropriate actions involving employee performance, behavior, productivity, etc. Completes duties related to compensation, benefits, and performance management. Manage the City's safety and workers' compensation processes. Serve as Chair on the City's Benefit, Safety, and Wellness committees; provide direction to committees; ensures compliance with mandated safety training; develop wellness and safety programs to meet strategic goals of the City. Develop procedures for managing employee leaves of absence and light duty. Administer leave of absence programs to include FMLA, Salary Continuation, Parenting Leave, Military Leave, etc. Ensure compliance with employment law and related regulations. Conduct research; prepare reports and recommendations on complex issues and projects. Lead special projects related to human resources initiatives, including software and technology implementation, process improvements, internal training programs, on-boarding process, exit interview process, etc. 11/2012 - 12/2012 Company Name - City , State Independent HR Contractor Assisted Human Resources on internal employee website mapping project. Site is used for employee benefits as well as company information. Assisted Human Resources on internal employee website mapping project. Site is used by Room & Board sales staff. 04/2005 - 07/2010 Company Name - City , State Human Resource Assistant/ HR Generalist Screened applicants for internal and external positions, coordinated and prepared interview schedules and information packets, sent offer letters, and verified paperwork. Staffed all contractor positions as well as facilitated orientation for all contract employees. Conducted new hire orientations for all new employees. Worked with all levels of management on Employee Relations issues. Conducted exit interviews and processed required termination paperwork and presented common themes to upper management. Provided training and communication to employees on HR programs, benefits, processes and other employment related issues. Administered leaves of absence, short term disability, and worker's compensation. Managed tuition reimbursement program. 11/2003 - 10/2004 Company Name - City , State Receptionist/Administrative Assistant Maintained the corporate phone list, Equal Employment Opportunity information, bus pass, and stamp inventories in Microsoft Excel; ordered and approved all office supply orders. Coordinated with Memorial Blood Centers to promote and recruit for the NRG/ATT Blood Drive within the company. Maintained security of the workplace by overseeing the security badge process. Assigned numerous special projects and completed projects upon deadlines. Education 2012 Keller Graduate School of Management City , State MBA : Human Resource Management Human Resource Management 2002 University of North Dakota City , State B.A : Communications Communications Skills benchmarking, benefits, conflict resolution, direction, Employee Relations,  , performance management, personnel, policies, processes, recruitment, research, Safety, staffing, strategic,  training programs,

HR

HR GENERALIST Summary Energetic, Bilingual Human Resources Professional offering ~11 years of extensive and successful experience administering various HR plans and procedures. Emphasis on recruitment/retention, management and HR principles & practices. Expertise in employee relations and organization development through education, and experience, seeks a similar role to produce immediate growth contribution to a rewarding company. Highlights Hiring and retention Training and development Compensation and benefits New hire orientation Compensation administration/payroll Mediation expertise Employee relations Labor agreements Regulatory compliance Knowledgeable in all HR Systems Experience Company Name City , State HR Generalist 12/2014 to Current Develops Human Resources policies, procedures, plans and budgets. The safety of the workforce for recruitment, development and compensation of a superior workforce. Develops an employee-oriented culture that emphasizes quality, continuous improvement and high performance. Conduct new employee orientation to foster positive attitude toward organizational objectives. Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Serve on the executive management team and assists and advises company managers about Human Resources issues with regards to compensation, benefits, compliance, organizational development, HRIS, training & development and employee relations. Review and provide comments on the adequacy of documents and took necessary steps to cure any deficiencies. Create and implement the exit and interview program process. Run the bi-weekly payroll process. Increase the employee base by 15 % to meet changing staffing needs. Company Name City , State HR Generalist 02/2013 to 12/2014 Administered various HR plans and procedures for all company personnel; assist in development and implementation of personnel policies and procedures; Ensure employee compliance. Conducted recruitment efforts for all exempt and non-exempt personnel for shop and office which including temporary employees for each. Assisted in evaluation of reports, decisions, and results of department in relation to established goals. Recommend new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed. Conducted employment verifications and investigations. Developed company personnel policies, standard operating procedures and employee handbooks. Educateed and advised employees on group health plans, voluntary benefits and 401(k) retirement plans. Developed and facilitated all new-hire orientations. Developed and enforced company policy and procedures relating to all phases of human resources activity. Facilitated the criminal background check process for new hires. Managed the employee offer process with 100% at the exempt level. Processed unemployment claims and acted as the company representative at unemployment hearings. Company Name City , State Human Resource Manager 10/2008 to 01/2013 Developed, implemented and coordinated policies and procedures for all Human Resources functions such as recruiting, wage/salary administration and health programs. Directed employee performance management program. Promoted the opportunity for a formal discussion by employees and their supervisors to review overall work performance, objectives, and career development. Partnered with management team members on issues involving employee relations such as terminations, suspensions, EEOC claims and rule interpretations. Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans. Developed company personnel policies, standard operating procedures and employee handbooks. Developed and facilitated all new-hire orientations. Conducted employment verifications and investigations. Developed and enforced company policy and procedures relating to all phases of human resources activity. Facilitated the criminal background check process for new hires. Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits. Acted as liaison between employees and insurance carriers to resolve problems and clarify benefits. Processed unemployment claims and acted as the company representative at unemployment hearings. Company Name City , State Staffing Manager 10/2004 to 09/2008 Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references. Explained employee compensation, benefits, schedules, working conditions and promotion opportunities. Coordinated employment offers with management and extended offers to selected candidates. Reviewed and confirmed that all final paid hours corresponded with timesheets and state laws. Evaluated timecards for accuracy on the regular and overtime hours. Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data. Completed employee employment verifications and unemployment paperwork in a timely manner. Education BBA : Human Resource Management 2004 Sam Houston State University , City , State , USA Minor in  International Business Coursework in Human Resource Management Coursework in Business Administration Associate of Science : Liberal Arts 2000 North Harris Community College , City , State , USA 3.8  GPA Liberal Arts Skills ADA, ADP, benefits, clarify, employee relations, human resource, Human Resources, HR, insurance, law enforcement, mediation, MS Office, office, SharePoint, Organizational, performance management, personnel, policies, promotion, recruiting, recruitment, employee handbooks, vendor management

HR

HR COORDINATOR Professional Summary Highly efficient Hr Coordinator well established in administrative environments that are fast-paced and challenging. Core Qualifications Exceptional interpersonal skills Innovative Microsoft Office Suite expert Human resources audits Maintains confidentiality Personnel records maintenance New hire orientation Applicant Tracking System EEO Reporting HRMS People-oriented Organized Exceptional communicator Recruiting Experience HR Coordinator , 09/2012 - Current Company Name - City , State ?Responsible for initiating, tracking and follow up of background checks and drug tests. ? First day on-board for new employee - first day documents, I-9 and tour of the building. ? Conducts exit interviews - relays info back to management. ? Routes positions for approval and posts requisitions to the company careers page and to outside job boards. ? Recruits for warehouse, driver and entry level to mid level positions using Kenexa BrassRing and sourcing resumes from online jobsites/databases. ? Run applicant flow logs from applicant tracking system, putting data into AA-EEO spreadsheet. ? Attends college career fairs to recruit potential interns and fill other positions as necessary. ? Initiates and leads Best Practices initiatives. ? Administrator for employee performance review program tool (Access database). ? Responsible for reviewing manager's submissions of employee performance reviews to ensure proper content and giving feedback to the manager. ? Maintains associate personnel files from filing and retention. ? Vouches department bills for payment. ? Other administrative duties as assigned. HR Coordinator , 06/2012 - 09/2012 Company Name - City , State Assignment at Edward Don & Company, temp to hire. HR Coordinator , 08/2008 - 09/2011 Company Name - City , State ?Scheduled background checks and drug screens for candidates. ? Compiled and processed expense reports for candidates. ? Communicated with the Hiring Manager about the new hire's first day. ? Administered the new hire associate experience by scheduling their first day's HR session. These sessions included reviewing company policies, completing I-9 through E-verify, dispensed WOTC survey, explain direct deposit, encouraged self-identification (EEO) and demonstrated the company portal. ? Designed and prepared printed HR materials for new hires. ? Point person for SOX compliance for the HR Department. ? SAP Administration: ran requested reports, created requested reports and entered employee information. ? Planned and managed internal corporate events. Events included: Take Your Child to Work Day, Wellness Fairs, fund raisers, blood drives, lunch and learns and employee service recognition breakfasts. ? Edited and updated the HR Department's page on the portal using SharePoint software. ? Trained in CPR and first aid. ? Responded to injured associates and dispensed employee injury statement to injured associate. Receptionist , 02/2003 - 03/2008 Company Name - City , State Internship program Recruiter Lead for college students. ? Collaborated with company President to decide what criteria would deem student eligibility for intern program. ? Posted employment positions to the company website. ? Sourced and screened qualified candidates. ? Passed on qualified candidates to Hiring Managers. ? Tracked candidates in Excel program. ? In charge of all company State and Federal poster requirements for multiple locations including out of state locations. ? The go-to person for general company knowledge and administrative support. ? Managed a six line phone system of incoming calls. ? Updated company phone and employee directory on the portal. Education 2008 DePaul University - City , State BA Human Resources Professional Affiliations Membership: Society for Human Resources (SHRM) Membership established in 2007 Technical Skills and Qualifications Microsoft Sharepoint, SAP, Sharepoint, Excel, Groupwise, Incoming Calls, Ms Office, Ms Outlook, Outlook, Phone System, Receptionist, Recruiter, Sterling Inforsystems, Orange Tree Employment Services, Kenexa - IBM Products, Ultipro, New Hires, Sarbanes-Oxley (SOX), Scheduling, Access, Applicant Tracking System, Best Practices, Database, Databases, Employee Performance, Entry Level, Filing, Leads, Performance Review

HR

HR MANAGER/GENERALIST Summary Background of progressively responsible Human Resources experience in union and non-union, ISO and FDA regulated manufacturing environments Knowledge of State and Federal employment laws Ability to work effectively with all levels of employees and management, maintaining integrity, professionalism and confidentiality Ability to develop positive working relationships with TPAs, benefit service providers, recruiting firms and vendors Proficient in Excel, Word, Powerpoint; experience with Ceridian HRIS, Paychex and ADP payroll systems Experience HR Manager/Generalist 02/2012 to Current Company Name City , State responsible for day to day HR functions for leading manufacturer of cryogenic reciprocating and centrifugal pumps and turbo-expanders with approximately 200 employees Preparation of weekly payroll for submission to Corporate Payroll Department Implement successful recruiting efforts to support company growth in engineering and operations departments; new hire orientation; tracking and monitoring of temporary and contract to hire labor Prepare and manage personnel transactions such as new hires, terminations, etc. Provide assistance to management in handling employee relations issues Conduct wage surveys to determine competitive wage rates for recruiting; write and update job descriptions; update and maintain org charts Monthly management reporting on HR metrics Active member of safety committee, implementing safety programs and facilitating training; Wellness Program Coordinator. HR Manager 07/2008 to 02/2012 Company Name City , State responsible for all day to day HR functions for medical device manufacturer with approximately 50 employees located at Corporate headquarters in Lake Forest and 14 service employees located in Texas: Administer and manage the medical, dental, vision, 401(k), flexible spending, life, LTD, workers compensation and liability insurance plans; coordinate renewals and open enrollments; reconcile monthly billings; gather and prepare information for annual benefit audits Administer and manage all personnel transactions such as new hires, promotions, transfers, FMLA/CFRA leaves of absence, time off, performance reviews, counseling, coaching, disciplinary actions and terminations Process and manage by-weekly payroll using Paychex and ADP payroll systems Provide guidance and counsel to management in handling all employee relations issues including coaching and investigation; communicate policies, procedures and benefits to employees in effective and timely manner Ensure Company is in compliance with all federal and state labor laws; chair safety committee; implement safety programs and facilitate training Develop and implement successful recruiting strategies to ensure optimal staffing to support the business; post internet job openings, work with recruiting firms, conduct interviews and pre-employment reference and background checks and employment verifications; new hire orientation; tracking/monitoring of temporary and contract to hire labor Prepare and update policies and procedures necessary for compliance with all current labor law issues, including employee forms and the employee handbook and safety manual Conduct wage survey to determine competitive wage rates; assist managers with preparation and review of annual performance evaluations; write and update job descriptions. Sr HR Representative 05/1985 to 07/2008 Company Name City , State Responsible for a wide variety of both day to day and project-oriented HR functions for a unionized power supply manufacturing company with an employee population that ranged from 150 to over 700. Company experience cycles of tremendous growth and downsizing as well as the transition of all manufacturing operations out of state. Prepare annual salary proposal and administer the approved plan; participate in salary surveys and use results to benchmark company's wages to the industry, maintain job descriptions and organizational charts, implement salary increases in compliance with approved salary plan and bargaining unit agreement Administer employee benefit programs; analyze current benefits programs and research and recommend alternatives,communicate program features, coordinate open enrollment activity, maintain records and billing, track benefit costs, administer and track COBRA Process requests for hourly and salaried and salaried retirement plans; compute monthly benefit for Union hourly retirement plan; work with Corporate pension office to coordinate benefits for salaried plan; coordinate enrollment and participant payment for retiree medical plan Prepare annual Affirmative Action Plan and required EEO reports Maintain employment, job, compensation, benefit, training and attendance records for all employees using Ceridian Payroll/HRIS system. Participated in periodic payroll/HR conversions Develop and prepare monthly and annual manpower, benefits, turnover, salary and other requested reports for management; track hourly attendance for compliance to overtime, attendance and awards programs Implementation of corporate policy and adherence to bargaining unit contract; participated in contract negotiations, providing assistance to division management, Corporate HR and Labor Attorney LOA and COBRA management administration Safety, security, workers compensation, employee relations, recruitment, facility management. Education Master of Science Degree : Industrial Psychology Continuing education and training on an on-going basis in employment related subjects, OSHA 10-hour training, Wellness Program coordination, PHR designation Industrial Psychology Bachelor of Arts Degree : Psychology Psychology Skills ADP payroll, Attorney, benefits, billing, billings, Ceridian, charts, coaching, competitive, contract negotiations, counseling, employee relations, features, forms, HRIS, HR, insurance, law, management reporting, office, organizational, Payroll, performance reviews, personnel, policies, power supply, proposal, recruiting, recruitment, research, Safety, staffing, vision

HR

HR REPRESENTATIVE Summary Experienced human resources professional with working knowledge of state and federal employment laws and regulations, dedicated to improving employee satisfaction, management-employee relations, and working conditions through commitment, communication, confidentiality, and a sense of urgency. Looking for a company to share my skills and knowledge with where I can grow as a HR professional. Skills On-boarding Staffing and recruiting professional Payroll entry Accomplishments Managed Human Resources department for four months. Developed monthly employee newsletter. Experience 11/2016 to Current HR Representative Company Name － City , State Designed new communication boards for each value stream, working on special projects, recruiting for maintenance and interns, training Administrative Assistant. 06/2013 to 09/2016 Human Resources Supervisor/ Staffing Coordinator Human Resource Representative Company Name － City , State Filled 11 Maintenance positions ranging from mechanic to supervisor in 3 months. Shut down a 100 employee manufacturing plant in 3 days and found 90% of those employees employment within the company in 60 days. Reopened a 30 employee manufacturing plant in 30 days. Facilitated benefit open enrollment for 700 employees. Supervised performance of direct reports, conducting performance reviews, and performing other supervisory duties such as coaching, training, and coordinating work assignments. Recruited and hired qualified candidates following EEO and ADA hiring guidelines for exempt and non-exempt positions, utilizing available resources appropriately. Coordinated staffing and recruitment efforts for Gaylord and LeSueur locations. Provided counseling and dispute resolution regarding employee issues to workers and management by consulting with supervisors and all levels of management. Organized and conducted meetings with employees and management personnel regarding various topics, including benefits, employee relations, workplace safety, and training programs. Reported weekly staffing information to upper management through reports. Audited and generated reports monthly and quarterly for Affirmative Action. Worked as a resource for the managers and supervisors regarding company policies, benefits, and Affirmative Action. Reviewed and authorized salary changes employees, calculating retroactive pay, entering changes in payroll system and ensuring changes are being made in Kronos and Ulti-Pro. Acted as a liaison between Michael Foods, Inc. and employment agencies. Experienced with the Kronos system, Ulti-Pro payroll system, and Ceridian system. Reviewed employee records for completion and accuracy, which included reviewing performance evaluations, leave of absences, absenteeism, terminations, job descriptions, safety issues, insurance benefits, etc. Authorized changes to employee records when necessary. Developed and maintained employee locker assignments, including coordinating repairs with maintenance department and cleaning schedules with quality assurance department. Worked together with union at Chaska plant to resolve employee complaints and disputes. Served as a human resources advisor for Chaska plant when they were without a HR Manager. 10/2011 to 06/2013 Special Education Assistant Company Name － City , State 06/2011 to 07/2011 Foodservices Director Company Name － City , State 08/2010 to 05/2011 Quality Assurance Auditor, Assembler Company Name － City , State 03/2007 to 04/2010 Dietary Manager Company Name － City , State Demonstrated excellent customer service skills and trained employees in food safety/regulations. Supervised and managed 20 employee department in long-term care facility. Maintained a deficiency free dietary department for 3 years. Planned special events for up to 300 people. Communicated effectively in medical charts, and completed MDS assessments for Medicare reimbursement with proficiency. Maintained accurate, detailed financial and production records. 08/2001 to 05/2005 Senior Team Leader/Administrative Assistant Company Name － City , State Supervised student employees, including hiring, training, and scheduling. Created late night restaurant for students with other team leaders called "The Brickhouse Grill.". Developed standardized interview questions and training manual. Conducted monthly meetings for student employees and training in food safety. Education and Training December 2012 Masters of Art : Organizational Management Human Resources Management Ashford University － City , State Organizational Management Human Resources Management 4.0 May 2005 Bachelors of Art Wisconsin Lutheran College － City , State 2016 OSHA 10-hr General Industry Safety and Health Issued 2/26/ July 2016 First Aid & CPR certified Issued 9/8/2015 expires 9/2017 HR Law Seminar July 2016 Payroll Law Seminar Skills ADA, Administrative Assistant, benefits, Ceridian, charts, coaching, consulting, counseling, CPR certified, excellent customer service, employee relations, special events, financial, First Aid, food safety, hiring, human resources, HR, insurance, Kronos, Law, long-term care, mechanic, meetings, Payroll, performance reviews, personnel, policies, quality assurance, recruitment, repairs, Safety, scheduling, staffing, supervisor, supervisory, training programs

HR

HR DIRECTOR/ADMINISTRATOR Executive Profile A self-motivated individual with over 20 years' experience successfully managing a myriad of diverse enterprises. Major strengths include the ability to rapidly set-up, organize, and oversee new offices, provide expert document control, excellent meeting planning skills, and the ability to liaise among diverse entities. Skill Highlights Small business development Project management Leadership/communication skills Employee relations Self-motivated Staff Development Start-UPS Team Player Total quality management Core Accomplishments Project Management: Monitored the operation of eleven Renewable Wind projects implemented the process for hiring, documentation control between owner and contractors, complete set-up of the office facility on site.  Monitored all expenses to ensure they did not exceed the budget Human Resources: Structured the HR Handbook for all craft employees out on the project  Structured the hiring process  Mentored and trained office staff Operations Management: Managed personnel Liaison between owner, contractor, and sub-contractor Monitored daily progress out in the field Professional Experience Company Name January 2015 to Current HR Director/Administrator Responsible for the HR department and supervising administrative staff and trained support staff. Handled all hiring and payroll. Reviewed all invoices for appropriate documentation. Managed the construction of the new office for Forbes Bros Inc in the Houston office. Facilitated the start of the company in Houston. Company Name January 2013 to January 2015 Executive Administrator Responsible for preparing reports and financial data, training and supervising other support staff, and customer relationships. Prepared all bid proposals as well as administrated daily affairs. Company Name January 2010 to January 2013 Senior Administrator Assist in the development of processes for support functions within the group. Compiled and analyzed financial information for the transmission project. Ensured that project contracts and bids were completed and filed on time. Reviewed all invoices for appropriate documentation and approval prior to payment. Provided master document control and coordination for several concurrent transmission projects, including all information flows among owners, contractors, sub-contractors, utility companies, environmental consultants, landowners, and government agencies. Served as the main point of contact between contractors and all L-Con personnel. Provided company HR functionality at the site. Supervised an office staff of 15. Site Office Administrator E.ON Climate and Renewables 2006-2010 Responsible for all aspects of site office administration for E.ON's largest wind power construction site (in Roscoe, TX), comprising over 750 MW of wind power and over 2010 employees, contractors, and subcontractors. Provided master document control and coordination for several concurrent wind projects, including all information flows between the owner, contractors, sub-contractors, wind turbine suppliers, utility companies, environmental consultants, landowners, and governmental agencies. Served as the main point of contact between contractors and all E.ON personnel. Provided company HR functionality at the site. Company Name January 2005 to January 2006 Administrative Assistant Managed office for Airtricity's US flagship Forest Creek and Sand Bluff wind farms sites near Big Spring, Texas. Responsibilities included overseeing all document control, site office management, site HR needs (including timesheets and expense reports), and acting as meeting planner / facilitator for periodic staff / VIP site visits. Manager of House Accounts Total Design on Marble & Granite 2002-2004 Acted as liaison between customers and sales staff. Established customer service procedures to ensure quality. Provided operational expertise on the day-to-day management of business. Supervised a staff of ten persons, with the responsibility of overseeing all installed granite projects for quality assurance. Company Name January 2001 to January 2002 Administrative Assistant Assistant to the president of the company. Responsibilities included insight to all new business ventures to ensure timely completion and adherence to budget. Set up procedures for analyzing all financial information to determine the business expansion strategies. Education University of New Mexico BA : Business/Finance Business/Finance Volunteer- Food Bank and member of Chamber of Commence Skills administrative, budget, contracts, customer service, documentation, expense reports, financial, government, hiring, HR, Office, office administration, office management, payroll, personnel, processes, proposals, quality, quality assurance, Roscoe, sales, supervising, transmission

HR

HR INTERN Summary An enthusiastic student, highly motivated and committed to developing personally and professionally. Have the ability to learn quickly, work efficiently and use my educational knowledge effectively in work settings. Skilled in research, multi-tasking, time management and communication. Experienced in human resource / organisational management, counselling and business development.  Educational Background Master of Arts , Organisational Psychology 2018 Alliant International University － City , State , United States California School of Professional Psychology Master of Science , Counselling Psychology 2015 Avinashilingam Institute for Home Science and Higher Education for Women － City , State , India GPA - 3.63  Bachelor of Arts , Mass Communication 2013 Amrita Viswa Vidhyapeetham － City , State , India Amrita School of Communication GPA - 3.07  Experience HR Intern Jul 2016 to Current Company Name － City , State I get candidates moved through the hiring process, making sure that they are properly credentialed and meet all of the company's and the clients requirements.     Basic background checks                     Contact candidate's references & collect necessary information License and employment verification -Reviewing/uploading credentials  Pre-screen applicants from job boards (Indeed & Zip Recruiter) Make and send badges Attend/transfer calls, take messages Work independently and as part of a team to achieve the company's goals. Bookstore Volunteer Feb 2016 to Jul 2016 Company Name － City , State Opening the store Account and check the closing and opening balance Maintain complete and accurate records of the store's transactions Rearrange books to maintain a neat and tidy reading area Assessed customer needs and responded to questions Assistant to the General Manager Apr 2015 to Nov 2015 Company Name － City , State Managed the day-to-day tactical and long-term strategic activities within the business. Reviewed and approved billing invoices and expense reports. Counselled and mentored 53 staff members by offering constructive feedback, stress management techniques and guidance. Traveled with the manager to take notes and prepare minutes at meetings. Screened telephone calls and inquiries and directed them as appropriate. Maintained and recorded financial accounts of daily sales, purchases and other expenses.  Student Intern Jan 2015 to Feb 2015 Company Name － City , State Administrative Assistance. Conducted & scored tests (16PF, Stress Inventories) to new clients and as follow-ups. Established rapport, collected & organised new client data. Administered "Positive Therapy" to patients. Assisted with rehabilitation activities. Individual, Family & Matrimonial Well Being/Therapy, Educational counselling, De- addiction / Smoking cessation and suicide prevention.  Intern Dec 2014 to Jan 2015 Company Name － City , State Assistance and guidance to families below poverty line. Counselling individuals with issues relating to family, marital, legal issues. Provided sex education, awareness about good/ bad touch to young school students. Observed the counselling sessions provided to sex workers.  Summer Intern May 2014 to Jun 2014 Company Name － City , State The internship program was systematically split to accommodate sufficient training in De-addiction centre, Special school for mentally challenged children, Psychiatric clinic for adults and counselling centre. Witnessed and assisted with an ECT session administered by the Chief Doctors. Collected information about clients, using techniques such as testing, interviewing, discussion, and observation. Gathered feedback from patients on medications, diagnosis and effectiveness of therapies. Gained knowledge and experience observing doctors provide counselling to patients and families.  Skills Microsoft Excel, Outlook, PowerPoint, Word.  Excellent communication Skills Organisational Skills SPSS Data Entry Researches Autosuggestion as a mediator in weight management in female college students. Master's Thesis. (M.Sc, 2014-15)  Sample: 82 female college students, convenient sampling method. The selection of the 82 participants were based on the Inclusion and Exclusion Criteria. The participants selected were assessed for their anthropometric data and they also completed WHO (Five) Well- Being Index. Group A (Exercise Diet Autosuggestion) and Group B ( Exercise Diet ). Results: A marginal but not a statistically significant difference in the body weight of the participants in both Group A and Group B. There was a statistically significant difference in the well-being of the participants in both Group A and Group B.  Mindfulness and Burnout of Teachers in StateBoard and Matriculation schools (Demographic factors). Master's Project. (M.Sc, 2014) Sample: 150 (51 Female and 24 Male in State board)(58 Female and 17 Male in matriculation) Scales : Mindfulness Attention Awareness scale and Burnout Inventory. The data were analysed by standard statistical tools such as karl pearson co- efficient of correlation, analysis of variance and t-test. Result: There were no statistically significant relationship between Mindfulness and Burnout in both Matriculation and State board schools.  Relation between Indian Zodiac and Personality types(MBTI). Master's Project. (M.Sc, 2015) Sample: 100 samples (Female 52 & Male 48) , were randomly selected. The Myers Briggs Type Indicator (MBTI) was administered and scored. The results showed that there was no significant relation between the two variables. The sample size cannot determine the relationship, further studies can be done to conclude or disprove the findings of the current study.  Publications Snega Prabha S. A writer in the Mind. SPEAR (Sawyerpuram Pope's Emerging Aspirants In Research). Volume: II, No : 2. ISSN:2319-1902. July-December 2013. Dr. Preetha Menon, Snega Prabha S. Autosuggestion as a Mediator in Weight Management in Female College Students. International Journal of Scientific Research, Vol: 4, Issue: 7 July 2015.  Certifications Foundation Course on Education of Children with Learning Disabilities, Certified by Rehabilitation Council of India. (2014) TA-101. Introduction to Transactional Analysis. (2015) Hypnotism and it's Application in practice. (2015) Bio Ethics in Research. (2014)  Affiliations APA - American Psychological Association (2016) Affiliate  Volunteer Activities San Diego Humane Society - San Diego, CA (June 2016 - Present) Humane Animal Society - India  (Aug 2014 - Nov 2015) Puppy Palace - India (Aug 2014 - Nov 2015) ​

HR

HR ASSISTANT Highlights Interviewing expertise Employee Relations Manager Coaching and training Event management Employee Handbook development Staffing and recruiting professional Off-boarding Accomplishments Organized HR Generalist effective at record maintenance and assuring compliance with government employment regulations at all times. Personable HR Generalist versed in recruiting top employees to automotive companies and innovative start-ups. Experience with public speaking on college campuses to attract new talent. Experience HR Assistant September 2015 to Current Company Name － City , State Advise managers on organizational policy matters andrecommend needed changes. Conduct new employee orientatio to foster positive attitudes toward organizational objectives. Identify staff vacancies and recruite,interview and select aplicants. Serve as a link between management and employees by handling questions, interpreting and administering contracts and help resolve work-related problems. Address inquires from employees and management regarding new-hire activity and ongoing employee relation issues. Created and implimented the exit interview program process. Advise top management on apropriate employee corrective actions. Create and modify job discriptions within all departments. Work with senior-level management to create fair and consistent HR policies and procedures. Work with HR advisors and HR representatives on establishing consistent hiring practices. Create and manage more than 100 confidential personnel records. Facilitate monthly meetings to develpo strategies that will positively influence workplace relationships. Suport 77 employees at all levels, including executive leadership. Experience Specialist November 2011 to September 2015 Company Name － City , State Prevented store losses using awareness, attention to detail and integrity. Cross-trained and provided back-up for other customer services representatives when needed. Generated sales inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate. Prepared and sold a broad range of customized merchandise to individuals and commercial accounts. Resolved product issues and shared benefits of new technology. Successfully interacted with customers and retail buyers to expedite orders. Compilied weekly monetary reports and records for store managers. Maintained adequate cash supply in cash drawers in multiple checkout stations. Managed cash stock and inventory balances accurately. Clerk/Store Manager June 2002 to January 2012 Company Name － City , State Was promoted to store manager after 3 weeks as a clerk. Managed a team of 7 professionals. Reduced and controlled expenses by developing an inventory controll process that was later used in all local stores. Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquires and resolved complaints. Designed and implimented customer satisfaction metrics. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Completed weekly schedules according to payroll policies. Maintained daily records of all transactions. Wrote order suply requests to replenish merchandise. Trained staff to deliver outstanding customer service. Addressed and corrected sales staff communication issues in a tactful and effective manner. Student worker/Multiple departments May 2004 to May 2011 Company Name － City , State Inspired students to translate their academic interests into the real world by taking positive actions. Initiated throught-provoking classroom discussions to help students develop their critical thinking abilities. Emphasized the importance of academic honesty with students and instructed them on proper citation of research sources. Maintained athletics yearly budget with 100% accuracy. Conseled undergraduates in regard to educational and professional goals. Proctored yearly final exams at the end of each semester. Maintained strong ties with alumni to foster long-term suport with the school. HR Generalist January 2004 to May 2007 Company Name － City , State Conducted benefits administration for 30 benefit-eligible employees. Designed the emoployee performance evaluation process and merit program. Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues. Created and implimented the exit interview programprocess. Advise top management on apropriate employee corrective actions. Created and modified job discriptions within all departments. Worked with senior-level management to create fair and consistent HR policies and procedures. Developed 2 employee handbooks, including design and layout. Guided the startup and management of all HR operations, systems and programs for a new location within the company. Supported 30 employees at al levels, including executive leadership. Education BACHELOR OF ARTS : ORGANIZATIONAL LEADERSHIP MANAGEMENT AND HUMAN RESOURCE MANAGEMENT , 2011 Lourdes College － City , State ORGANIZATIONAL LEADERSHIP MANAGEMENT AND HUMAN RESOURCE MANAGEMENT ASSOCIATE OF ARTS : 2006 Lourdes College － City , State Interests Swimming, bike riding, camping, crocheting, crafts, and a variety of family activities. Skills academic, A.I., attention to detail, back-up, benefits, benefits administration, budget, cash receipts, Coaching, contracts, critical thinking, customer satisfaction, customer services, excellent customer service, customer service, Employee Relations, Event management, hiring, HR, inventory, layout, leadership, meetings, Excel, organizational skills, organizational, payroll, personnel, policies, problem-solving, reconciling, recruiting, research, retail, sales, Staffing, store manager, employee handbooks

HR

HR GENERALIST Professional Profile Responsible administrative support professional with extensive experience in Project Management and Finance environments. Organized and detail-oriented with strengths in project management and inventory control. Certified Professional in Human Resources (PHR) with additional state certification from US Armed Forces offering a 9 year HR career distinguished by commended performance and proven results. Extensive background in HR generalist affairs, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance. Demonstrated success in negotiating win win compromises, developing teambuilding programs, and writing personnel manuals, corporate policies, job descriptions and management reports. Qualifications Staff Recruitment & Retention Employee Relations Alternative Dispute Resolution (ADR) Benefits Administration HR Program/Project Management Orientation & OnBoarding HRIS Technologies Training & Development Performance Management Organizational Development HRIS applications (UltiPro, PeopleSoft Enterprise Human Resources, ADP) MS Office (Word, Excel, PowerPoint, Access, Outlook) Relevant Experience Improved department efficiency 80  % through implementation of strategic workflow and process improvements. Managed major office relocation with only one day of downtime. Improved department efficiency 80% through implementation of strategic workflow and process improvements. Experience HR Generalist 12/2004 to 01/2012 Company Name City , State Provides voice and data communications systems for small and midsized companies. 2004 present Recruited to help open new company  HR branch in  Germany guiding the startup and management of a full spectrum of HR operations, systems and programs. Worked with senior management to create HR policies and procedures recruit employees create group benefits databases and develop orientation, training and incentive programs. Manage leave of absence programs and personnel records administer benefits enrollment and programs administer HR budget and handle HR generalist workplace issues. Key Results: Played a key role in ensuring the successful launch of US  Army office. Structured and implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new employee orientation. Fostered a teamwork/open door environment conducive to positive dialogue across the organization. Personal efforts were cited as the driving force behind branch's employee retention rate of 89% within an industry where high turnover is the norm. Negotiated approximately 50 salary offers and dozens of sign on bonuses/relocation packages annually at both the exempt and nonexempt level. Brought workers' compensation program into full compliance. Instituted preferred providers list and trained managers and associates on procedures to follow in case of injury. Reduced benefits costs by 15% annually through meticulous recordkeeping and ensuring that company did not pay for benefits for which employees were ineligible. Wrote employee manual covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information. Introduced company's first formal performance review program, creating a flexible and well received tool that was later adopted company wide. Revised job descriptions across all levels and 50+ categories. Shadowed" and interviewed employees to construct an accurate picture of the duties and skills required for each position. Supervisor Company Name City , State Leading home healthcare company employing 4,500 professionals. HR Representative Company Name HR Assistant Promoted to fulfill a broad range of HR functions, including recruiting and training employees, administering benefits, overseeing disciplinary action and managing HR records. Cochaired annual flexenrollment meetings, resolved conflicts between employees and insurance carriers, coordinated health fairs to promote employee wellness and performed exit interviews. Key Results: Trained 25member management team on interviewing techniques and best practices, conducting workshops and oneonone coaching sessions that contributed to sound hiring decisions. Codeveloped company's firstever standardized disciplinary procedures and tracking system that insulated company from legal risk and ensured consistent and fair discipline processes. Devised creative and costeffective incentive and moraleboosting programs (including special events and a tiered awards structure) that increased employee satisfaction and productivity. Reworked newhire orientation program to include HR information and company resources. Saved company thousands of dollars every month by reducing reliance on employment agencies. Brought the majority of formerly outsourced recruiting functions inhouse to reduce billable hours from 200+ to less than 15 per month. Education Associate of Applied Science : Business Administration 2016 Ecotect Institute City , State , United States Worked concurrently during college as a sales rep and team supervisor for ABC Video Store. Affiliations Complete ongoing training in the areas of compensation and benefits, employee and labor relations, leaves of absence, workers' compensation and workplace safety/security. Skills ABC, ADP, ADR, benefits, Benefits Administration, budget, coaching, US Army databases, driving, Employee Relations, training employees, special events, senior management, hiring, home healthcare, HRIS, Human Resources, HR, insurance, legal, managing, meetings, Access, Excel, MS Office, office, Outlook, PowerPoint, Word, Enterprise, Organizational Development, PeopleSoft, Performance Management, personnel, policies, processes, Project Management, Recruitment, recruiting, sales, sound, Structured, supervisor, teamwork, Video, voice and data, workshops

HR

HR MANAGER Executive Profile Accomplished HR Professional experienced in strategic planning, organizational development and management of Human Resources business operations. A savvy team leader skilled in attracting the most qualified talent. Pivotal contributor to senior operating and leadership executives, providing HR leadership to multiple sites from due diligence to conversation. Innovative problem solver, strategic decision maker, and strong communicator. Benefits Acquisition Retention Recruitment Compensation Labor Relations Benefits Acquisition Retention Recruitment Compensation Labor Relations Skill Highlights TONYA BELL, PHR HUMAN RESOURCES PROFESSIONAL Organizational Development * Strategic Planning * Talent Management______________________ Change Management Employee Relations (ER) Training & Development Performance Management HR Information Systems (HRIS) Organization Development (OD) Change Management Employee Relations (ER) Training & Development Performance Management HR Information Systems (HRIS) Organization Development (OD) MS Word, PowerPoint, Excel, Access and Publisher, Adobe Illustrator, SAP, Oracle, Ceridian and KRONOS Professional Experience 03/2013 to Current HR Manager Company Name The world's largest airline operating nine domestic hubs across the U.S. with its largest hub being DFW airport located in Dallas, TX where 877 flights depart daily throughout North America, the Caribbean, Europe and Asia. Managed all aspects of Human Resources and Employee Relations for Customer Ops at DCA and LGA for US Airways. Partnered with legal to create and manage the new ADA and Religious accommodation training and process under the new American Airlines. Aligned with Line Maintenance administration to reduce the number of outstanding ADA cases from 25 to zero in three months. HR Business Partner Manager supporting Base and Line Maintenance for the Northeast and Southeast regions. Provide ongoing training around harassment and discrimination at AFW/Taesl which has resulted in a 50% decrease in complaints/investigations. Investigate and draft responses for external complaints to represent and defend the company's interest and position. 06/2005 to 10/2012 Human Resources Consultant Company Name － City , State The world's leading global foodservice retailer offering a number of fast food meals and products with more than 33,500 locations in 119 countries. Consulted, coached and established strategic relationships with key operations staff and leadership in order to impact and influence decision-making. Managed and executed the annual performance review and talent management cycle with staff and restaurant managers for 100 restaurants. Managed the compliance of company policies and initiatives as well as changes around state and federal employment laws. Conceived, developed, and introduced a hiring process that became the platform for McDonald's "Wow" Crew Orientation. Facilitated and supported the succession planning process for assigned markets, with a focus on achieving diversity and creating developmental plans for high performing, high potential staff resulting in 21 staff promotions in three years. Partnered with operations to design and develop a training system to increase employee awareness resulting in a 10% improvement in food costs and a 6% increase in sales. Developed, implemented and evaluated compensation policies/benefits programs and pay structures that impacted more than 30,000 restaurants globally. Conceptualized, communicated, and implemented a brand ambassador program increasing retention by 60% and cut staffing costs by 31%. 03/2001 to 06/2005 Human Resources Manager Company Name － City , State An organization empowering people living with mental illness and co-occurring substance disorder to live, learn, work, and participate successfully in their communities with integrated mental health services and community resources. Orchestrated a culture change initiative to reform processes by introducing employee intranet allowing folks to electronically sign up for benefits and review their personnel information. Improved retention by 75% and decreased recruiting costs 21% annually. Headed an HR department where I took innovative approaches to recruitment/retention, improving employee morale and enhancing employee benefits by conducting impact studies and cost-benefit analysis for all programs in the department. Co-facilitated the organizational and strategic planning process for the agency's five-year plan. Managed an HR department of four staff as well as well as function as indirect supervisor to 20 agency administrative staff and volunteers. Developed and implemented employee relations programs that promoted a positive organizational culture (e.g. awards, recognition, special events). Wrote and oversaw policies, standards and practices for performance evaluations and pay for performance as well as conducted annual wage and salary surveys. Grew St. Luke's House professional education program from a few training sessions per year to a state of the art training program offering more than 50 workshops, seminars, and educational events annually. Education 5/2013 B.S : Communications University of Phoenix Communications 12/2003 Shady Grove - HR Certificate/PHR Certification University of Maryland Interests Member of Society of Human Resource Management since 2001 *Certified Career Development Facilitator *Freelance writer for "Grace" Magazine, a Christian magazine that encourages and empowers women of all ages. Skills ADA, administrative, Adobe Illustrator, art, agency, benefits, Ceridian, Change Management, decision-making, DCA, Employee Relations, special events, fast, focus, hiring, HRIS, hub, hubs, Human Resources, HR, Information Systems, KRONOS, leadership, legal, mental health, mental illness, Access, Excel, PowerPoint, Publisher, MS Word, Oracle, Organizational Development, Organization Development, organizational, Performance Management, personnel, policies, processes, recruiting, recruitment, sales, SAP, seminars, staffing, strategic, Strategic Planning, supervisor, surveys, workshops Additional Information AWARDS and PROFESSIONAL AFFILIATIONS: Best Results Commitment Survey Award (BWR HR Team) - 2006 thru 2011 Director's Award - 2008, 2009, and 2010 US Human Resources Business Partner Award- 2007 * Extra Mile Award - 2007 Best In Class - 2006 * People Pillar Award - 2006 * Gold Hat Award - 2005 Member of Society of Human Resource Management since 2001 Certified Career Development Facilitator Freelance writer for "Grace" Magazine, a Christian magazine that encourages and empowers women of all ages.

HR

HR CONSULTANT Summary Detail-oriented 25 years human resources professional who excels under tight deadlines, while anticipating and averting potential problems by proactively streamlining processes to find the perfect applicant. Highlights PHR Certified Professionals in Human Resources Association Excellent interpersonal and coaching skills Recruiting and selection techniques National Human Resources Association Talent assessments Hiring recommendations Background checks Training and development Hiring and retention Compensation/payroll Employee relations Regulatory compliance Affirmative Action compliance New hire orientation Mediation expertise Exceptional interpersonal skills PeopleFluent/Taleo expert Accomplishments Human Resources Reduced employee turnover by 18%. Led the Staffing Planning Committee for years. Created a rewards and incentive program that was cited as the driving force behind branch employee retention rate. Implemented a new hire training program for Branch operations specialists. Supervised HR interns and provided assistance in resume building, training and career path development. Designed a standard exit process and interview survey that was implemented permanently.Revamped the orientation process for all new hires, which was implemented company-wide. Experience 07/2015 to Current HR Consultant Company Name － City , State HR and Career Consultant Consult fortune 500 companies in HR Career consultant for potential applicants Executive Recruiting for Banking Professionals 10/2014 to 05/2015 Director of Customer Strategies-Heart Walks Company Name － City , State Recruited and interviewed applicants for Customer Strategies Team. Directed and managed to maximize positive customer experience for all Heart Walks. Identified staff vacancies and recruited, interviewed and selected applicants. Answered employee questions regarding Heart Walks and resolved any issues. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Defined strategy and business plan for Heart Walks for the Southwest Affiliate including 6 states. Executed integrated advertising campaign across multiple media channels. Implemented and evolved high-impact strategies to target new business opportunities and new markets. Created the look and feel of the organization's online presence in social media forums. 06/2014 to 05/2015 Human Resources-Recruiter Company Name － City , State Recruited and interviewed 100-200 applicants per month. Advised managers on organizational policy matters and recommend needed changes. Directed personnel, training and labor relations activities. Identified staff vacancies and recruited, interviewed and selected applicants. Reviewed federal and state laws to confirm and enforce company compliance. Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues. Created and modified job descriptions within all departments. Worked with senior-level management to create fair and consistent HR policies and procedures. Worked with HR advisors and HR representatives on establishing consistent hiring practices. Facilitated monthly meetings to develop strategies that would positively influence workplace relationships. Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments. Conducted telephone and onsite exit interviews for all employees. Answered employee questions during the entrance and exit interview processes. Worked closely with HR business partners to facilitate year-end talent reviews and articulate team strengths. Selected and interviewed candidates for all available positions.Created job descriptions to attract a targeted talent pool within the market wage range. All social media and military recruitment. 09/2012 to 05/2014 Talent Attraction Company Name － City , State Conduct reference or background checks on job applicants. Conduct exit interviews and ensure that necessary employment termination paperwork is completed. Confer with management to develop or implement personnel policies or procedures. Contact job applicants to inform them of the status of their applications. Develop or implement recruiting strategies to meet current or anticipated staffing needs. Hire employees and process hiring-related paperwork. Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities. Interpret and explain human resources policies, procedures, laws, standards, or regulations. Interview job applicants to obtain information on work history, training, education, orjob skills. Maintain and update human resources documents, such as organizational charts, employee handbooks or directories, or performance evaluation forms. Maintain current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act (ADA). Perform searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, or employee referrals. Prepare or maintain employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software. Provide management with information or training related to interviewing, performance appraisals, counseling techniques, or documentation of performance issues. Review employment applications and job orders to match applicants with job requirements. Schedule or administer skill, intelligence, psychological, or drug tests for current or prospective employees. Schedule or conduct new employee orientations. Select qualified job applicants or refer them to managers, making hiring recommendations when appropriate. Advise management on organizing, preparing, or implementing recruiting or retention programs. Coordinate with outside staffing agencies to secure temporary employees, based on departmental needs. Evaluate recruitment or selection criteria to ensure conformance to professional, statistical, or testing standards, recommending revisions, as needed. Evaluate selection or testing techniques by conducting research or follow-up activities and conferring with management or supervisory personnel. Review and evaluate applicant qualifications or eligibility for specified licensing, according to established guidelines and designated licensing codes. Perform difficult staffing duties, including dealing with understaffed, refereeing disputes, firing employees, and administering disciplinary procedures. Plan and conduct new employee orientation to foster positive attitude toward organizational objectives. Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changes. Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements. Plan and conduct new employee orientation to foster positive attitude toward organizational objectives. Identify staff vacancies and recruit, interview and select applicants. Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations. Plan, organize, direct, control or coordinate the personnel, training, or labor relations activities of an organization. Represent organization at personnel-related hearings and investigations. Administer compensation, benefits and performance management systems, and safety and recreation programs. Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits. Analyze statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices. Prepare and follow budgets for personnel operations. Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates. Analyze training needs to design employee development, language training and health and safety programs. Conduct exit interviews to identify reasons for employee termination. Oversee the evaluation, classification and rating of occupations and job positions. Prepare personnel forecast to project employment needs. Allocate human resources, ensuring appropriate matches between personnel. Develop, administer and evaluate applicant tests. Provide terminated employees with outplacement or relocation assistance. 02/1999 to 05/2012 Assistant Vice-President-Human Resources Company Name － City , State Develop or implement recruiting strategies to meet current or anticipated staffing needs. Hire employees and process hiring-related paperwork. Contact job applicants to inform them of the status of their applications. Confer with management to develop or implement personnel policies or procedures. Conduct reference or background checks on job applicants. Analyze employment-related data and prepare required reports. Conduct exit interviews and ensure that necessary employment termination paperwork is completed. Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities. Interpret and explain human resources policies, procedures, laws, standards, or regulations. Interview job applicants to obtain information on work history, training, education, or job skills. Maintain and update human resources documents, such as organizational charts, employee handbooks or directories, or performance evaluation forms. Maintain current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act ADA). Perform searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, or employee referrals. Prepare or maintain employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software. Provide management with information or training related to interviewing, performance appraisals, counseling techniques, or documentation of performance issues. Review employment applications and job orders to match applicants with job requirements. Schedule or administer skill, intelligence, psychological, or drug tests for current or prospective employees. Schedule or conduct new employee orientations. Select qualified job applicants or refer them to managers, making hiring recommendations when appropriate. Advise management on organizing, preparing, or implementing recruiting or retention programs. Coordinate with outside staffing agencies to secure temporary employees, based on departmental needs. Evaluate recruitment or selection criteria to ensure conformance to professional, statistical, or testing standards, recommending revisions, as needed. Review and evaluate applicant qualifications or eligibility for specified licensing, according to established guidelines and designated licensing codes. Interests Volunteer of the Year award, Austin, TX 2012 Education Bachelors : BAAS Dallas Baptist University － City , State , United States PHR State Certified Professional of Human Resources High School Diploma Leland High School － City , State Skills ADA, advertisements, benefits, budgets, charts, competitive, counseling, databases, documentation, employee relations, firing, forms, hiring, human resources management, human resources, labor relations, legal, networking, organizing, organizational, performance appraisals, performance appraisals, recruiting, recruitment, research, safety, staffing, supervisory, employee development, employee handbooks. Additional Information ADDITIONAL SKILLS * Volunteer of the Year award, Austin, TX 2012 * PHR State Certified ,United States

HR

HR COORDINATOR Summary To obtain a challenging career in the human resource field where I can utilize my capabilities and experiences to achieve goals as well as my personal development. Highlights I have great knowledge of fax machines, printers, copiers, and computers. I type about 45 wpm with a great accuracy I also have Microsoft Word, Excel Access and PowerPoint experience Experience HR Coordinator February 2015 to Current Company Name － City , State Managed communication regarding employee orientation and open enrollment for benefits. Offered consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals. Explained human resources policies and procedures to all employees. Conducted telephone and onsite exit interviews for all employees. Answered employee questions during the entrance and exit interview processes. Worked closely with HR business partners to facilitate year-end talent reviews and articulate team strengths. Selected and interviewed candidates for all available positions. Assessed employee performance and issued disciplinary notices. Worked on 401(k) administration, FMLA and workers' compensation claims and benefits. Managed over  70 personnel files according to policy and federal and state law and regulations. Generated employee tracking reports each month. Managed communication regarding employee orientation and open enrollment for benefits. Organized employee schedules, department phone lists and business card orders. Ran queries and reports through the ADP system. Drafted department-specific employee announcements. Created social media initiatives for new employee search strategies. Completed all work with a 95% rate of accuracy. Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections. Completed payroll processing from start to finish for more than  65 employees. ​ ​ Payroll/Staffing Coordinator June 2012 to Current Company Name － City , State Maintains personal employment files Process payroll and set up E-time for employees Reconcile payroll journals and time cards Maintain and manage PTO balances Full On boarding function and recruiting duties Maintain OSHA logs and file workers compensation claims Employee relations liaison with client and supervisors Track and manage the credentials for an employee to maintain compliance Coordinate staffing needs to meet the organization's requirements Monitor overtime accumulation and attendance of employees Manage & facilitate the orientation process Provide facility tours and tests to candidates and newly hired employees Conduct competency checks on new and existing employees. Tax Clerk/Secretary August 2007 to June 2012 Company Name － City , State Creates control logs Files documents and maps in appropriate sequence and location Maintains personal production records and submits as required. Sets up informal review appointments for property owners Receptionist as needed (answer phones, use of computers, copiers, printers, faxes, direct property owners in right direction, take messages, make appointment cards, and etc.) Utilizes multiple resources to determine correct mailing addresses when mail is returned from the Post Office. Data entry. General Appraisal/Data Entry Clerk November 2006 to July 2007 Company Name － City , State Routing (associates field cards with appropriate maps in rational sequence for field work Files documents and maps in appropriate sequence and location Maintains personal production records and submits as required. Sets up informal review appointments for property owners Receptionist as needed (answer phones, use of computers, copiers, printers, faxes, direct property owners in right direction, take messages, make appointment cards, and etc.) Utilizes multiple resources to determine correct mailing addresses when mail is returned from the Post Office. Customer Service Rep January 2005 to January 2006 Company Name － City , State Received cash from customers and employees in payment for goods and services, and recorded amounts received. Made change, cashed checks and issued receipts and tickets to customers. Recorded amounts received and prepared reports of transactions. Read and recorded totals shown on cash register tape and verified against cash on hand. Counted cash and reconciled charge sales and cash receipts with total sales to verify accuracy of transactions. Compiled reports, such as cash receipts, guest-bill charges and maintained high standards of excellence and sales. Provided information regarding activities and location of departments, offices and employees within organization Answer phones, use of computers, copiers, printers, faxes as needed. Education AS : Business Management , Present Albany State Technical College Business Management Skills cash receipts, cash handling, cash register, client, customer service, Data entry, direction, Employee relations, faxes, fax machines, hiring, inventory, mailing, Access, Excel, mail, Office, PowerPoint, Microsoft Word, payroll, Process payroll, copiers, printers, Read, Receptionist, recruiting, Routing, sales, scheduling, staffing, take messages, answer phones, phone, type, 50 wpm

HR

HR MANAGER Summary Human Resources Professional with practical understanding of business needs. Areas of expertise include conflict management and employee training. Highly effective at incorporating creative leadership skills to achieve business objectives. Directs projects that improve efficiency while meeting deadlines and budget requirements. Highlights Hiring and retention Training and development Recruiting Compensation/payroll Employee relations Personnel records maintenance New hire orientation Meeting planning Workers' compensation knowledge Labor relations MS Office Excellent interpersonal and coaching skills HRIS technologies Staff training and development Human resources audits HR policies and procedures expertise Project management Human resource laws knowledge Appointment setting Database management Experience Company Name City , State HR Manager 01/2012 to 04/2015 Planned, directed, and coordinated human resource management activities to maximize the strategic use of human resources and maintained functions such as workers compensation, recruitment, personnel policies, and regulatory compliance. Key Results: New Hire Orientation, on-boarding activities and other HR functions such as offer letters, HR metrics tracking and reporting. Set up interview scheduling for candidates and interview team. Represented Company at all Unemployment and Worker Compensation hearings. Monitored and implemented all Workers Compensation aspects such as, advising medical treatment, informing WC attorneys of any updates, and monitoring any medical restrictions. Helped implement the States "Managed Care Program" to help reduce costs for the company. Verified and processed candidate background information. Identified staff vacancies and recruited, interviewed and selected applicants Provided current and prospective employees with information about policies, job duties, working conditions, wages, and opportunities for promotion and employee benefits. Performed staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures. Company Name City , State HR Coordinator/Assistant 03/2011 to 11/2012 Provided a high level of support to the National Director and General Manager as well as oversaw PGA TOUR golf and charity events at 31 domestic and international locations. Responsible for tactical and strategic Human Resource department oversight, supporting all functions and employees. Key Results: Managed drug screen and background processes. Processed payroll and other related employee documentation. Assisted in executing all marketing and promotional initiatives developed by Tournament Players Clubs and PGA TOUR Brand Teams Coordinated travel logistics for internal executives as well as interviewed candidates. Managed budget reports and budgets, while providing weekly updates to the GM. Wrote press releases and other PR documents for upcoming tournaments. Maintained audits at all TPC venues to help stay in compliance with PGA TOUR standards. Worked cohesively with all functional organizations (at all levels) to deliver expected results. Company Name City , State HR Representative 02/2009 to 03/2011 Worked with senior management to create and implement HR policies and procedures; recruit employees; and develop orientation, training and incentive programs. Manage leave-of-absence programs and personnel records; administer HR budget; and handle HR workplace issues. Provided high level support to senior executives. Key Results: Implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation. Managed drug screen and background processes, as well as process and maintain immigration documentation and visa statuses Negotiated salary offers sign-on bonuses/relocation packages annually at both the exempt and non-exempt level. Coordinated travel logistics for internal executives as well as interview candidates. Managed budget reports for CEO, and provided weekly updates. Provided support as needed. Wrote employee manual covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information. Introduced company's first "web interview", creating a reduction in interviewing costs that was later adopted company-wide. Revised job descriptions across all levels and categories. Shadowed" and interviewed employees to construct an accurate picture of the duties and skills required for each position. Was involved in union contract negotiations, and helped finalize and create revised union contract. Company Name City , State Sr. Executive Assistant 01/2007 to 12/2008 Provided a broad range of HR functions, including recruiting and training employees, overseeing disciplinary action and managing HR records. Resolved conflicts between employees and management, coordinated health fairs to promote employee wellness and performed exit interviews. Key Results: Trained member management team on interviewing techniques and best practices, conducting workshops and one-on-one coaching sessions that contributed to sound hiring decisions. Scheduled meetings, conference rooms and made travel arrangements as necessary. Oversaw calendars and scheduled appointments on behalf of the executive. Supported high level executives, including the CEO. Devised creative and cost-effective incentive and morale-boosting programs (including special events and a tiered awards structure) that increased employee satisfaction and productivity. Compiled and analyzed data from monthly reports to prepare directors' presentations to executive management. Company Name City , State SR. Executive Assistant 02/2002 to 12/2006 Provided support to Vice Presidents of both commercial and military operations. Insured that all trade show exhibits were prepared and presented as planned; communicated outcomes of all shows to executives, and maintained budgets for all shows. Key Results: Prepared reports on completed shows for budget analysis, attendance profiles, and sales returns. Facilitated the creation of any necessary graphics for flyers, registration forms, announcements, etc. for all events and for final approval. Coordinated trade show involvement/event planning. Planned all travel logistics for executives and customers, both domestic and international. Company Name City , State Human Resource Regional Assistant 01/1998 to 01/2002 Maintained deductions and payroll and administration of benefits, including pensions, annuities, health insurance, life insurance, and dental insurance. Monitored Workers' Compensation claims and coordinated work between employees and the insurance carrier as well as tracked reported accidents. Key Results: Maintained department schedules, HR files, and People Soft data. Assisted supported HR policies and programs, including review and salary processes Performed all initial interviewing and back ground screening Prepared and presented reports involving HIPPA, OSHA, FMLA, and Workers Compensation issues. Education 3/2019 Notary Public Bachelor of Arts (BA) : Human Resource Management 2016 UNIVERSITY OF PHEONIX Skills benefits, budget analysis, budgets, budget, coaching, contract negotiations, documentation, training employees, event planning, special events, executive management, senior management, firing, forms, functional, General Manager, graphics, hiring, human resource management, Human Resource, human resources, HR, insurance, regulatory compliance, letters, logistics, Director, managing, marketing, meetings, payroll, People Soft, personnel, policies, presentations, press releases, PR, processes, promotion, recruiting, recruitment, reporting, sales, scheduling, sound, staffing, strategic, travel arrangements, workshops

HR

HR GENERALIST Summary Human Resource Manager adding value by contributing to company growth and profitability. Trusted adviser and strategic business partner. Efficient in developing and implementing HR plans and procedures. Promotes team-oriented, open-door environments conducive to successful workforce. Highly motivated to achieve company goals. Highlights Coaching and training Employment law knowledge Employee relations Event management HRIS proficient Performance management Records maintenance Staffing and recruiting Succession planning Training and development Accomplishments Submitted over 25 EEOC responses Developed training guides for New Hire Orientation, Time Management System, Applicant Tracking System, and Positive Associate Relations. Introduced the first on-line Applicant Tracking System. Implemented Positive Associate Relations training for salary management. Experience HR Generalist May 2015 to Current Company Name - City , State Address inquires from employees and management regarding new-hire activity and ongoing employee relation issues. Advise top management on appropriate employee corrective actions. Facilitate regular meetings to develop strategies that positively influence workplace relationships. Recruit and interview applicants daily. Implemented an employee recognition and incentive program Generate employee tracking reports each week. Work with senior-level management to create fair and consistent HR policies and procedures. Human Resource Manager June 2004 to May 2015 Company Name - City , State Multi-unit HR business partner upholding Company mission, vision and values system. Support 12 units with over 1000 employees at all levels, including executive leadership. Analyze staffing needs and develop strategies to recruit, train, retain quality talent. Create and utilize job descriptions within all departments. Facilitate meetings to develop strategies that positively influence workplace relationships. New hire and other HR related paperwork compliance. Advise management. Work with operations to establish consistent hiring practices including succession planning. Work with senior-level management to create fair and consistent HR policies and procedures. Review federal and state laws to confirm and enforce company compliance. Advise management on appropriate employee corrective actions. Guide operations on how to conduct background checks and verify references. Employee performance evaluation process and merit program. Address inquires from employees and management regarding employee relation issues. Prepare EEOC responses. Respectful workplace investigations. Monitor compliance of company policy. Coordinate performance reviews, assessments, and individual development plans. Process salary changes resulting from merit increases, promotions, bonuses and pay adjustments. Partner with asset protection to train and maintain compliance. Promote quality customer service. Front End Supervisor February 2001 to March 2004 Company Name - City , State Coordinated activities of team members in multiple locations. Recruited, trained and developed customer service representatives. Created training manuals. Monitored daily activities of customer support teams. Monitored program compliance to maximize customer satisfaction and manage associates. Provided departmental reports and updates to senior management. Resolved customer questions, issues and complaints. Customer Service Technical Trainer June 1997 to February 2001 Company Name - City , State Developed documentation for common processes. Trained employees company protocols clearly and efficiently. Researched issues to resolve complaints and answer inquiries. Provided technical support. Built and maintained successful relationships with associates, vendors and customers. Mentored associates and managers. Troubleshot issues and worked with associates to accomplish goals. Bakery Manager June 1996 to June 1997 Company Name - City , State Met customer needs by effectively resolving food or service issues. Followed procedures for safe food preparation, handling and presentation to ensure customer satisfaction. Maintained sanitation, health and safety standards in work area. Performed monthly inventory control and weekly stock ordering. Education Bachelor Of Science : Wildlife and Fisheries Science Pennsylvania State University - City , State , United States Certifications Senior Professional in Human Resources (SPHR) www.youracclaim.com/badges/4573892b-8bf5-4df5-a4b5-eb2df76c4a43 Skills Associate Relations, Audits, Asset Protection, Coaching, EEOC Responses, Succession Planning, Terminations, Customer Service, Retail Sales, Cash Controls, Bookkeeping, Time Management, Budgets, Lotus Notes, Bakery, Merchandising, Ordering, Sales, Sanitation, Scheduling, Budget Preparation, Conflict Management, Employment Law, Expense Control, Internal Investigations, On-line Learning, Problem Solving, Project Management, Quick Books, Recruiting, Retail Marketing, Self Motivated, Strategic Planning, Team Building, Training

HR

HR PARTNER Summary Experienced Human Resources Business Partner with expertise in partnering with Line of Business Leaders to provide guidance on human capital strategies to include, but not limited to, employee relations, talent management, compensation, etc., in order meet business goals and objectives. Highlights Project management Matrix management experience Talent management expertise Employee relations expertise Performance management strategies Compensation experience Employment law knowledge Manager coaching and training Presentation/Facilitation experience Accomplishments Lead Project Teams to address human capital strategies (i.e., Performance Management, Rewards and Recognition, etc.) that resulted in manager tools and resources. Developed and facilitated Change Management training for all front-line managers in the Line of Business. Developed, trained, and implemented common attendance guidelines for line of business and executed to the new guidelines. Experience HR Partner June 2007 to Current Company Name － City , State Provide strategic human resources guidance and oversight on a wide range of activities in support of assigned line of business. In both a hierarchical and matrix management environment Collaborate with senior leadership teams to influence organizational design, management practices and work environment changes. Lead project teams on end-to-end strategy on human capital initiatives (i.e., retention, rewards and recognition, performance management, etc.) Problem-solve mid-complex issues as they arise with all levels of management across business groups. Coach and develop less experienced staff on broad human resources issues and monitor resolution progress. Coach and develop managers at all levels on performance management of their employees. Provide expertise in facilitating resolution of complex issues and interpretation of policies. Partner with all levels of management in both a hierarchical and matrix management environment to build leadership competencies in order to build bench-strength through talent management discussions. Partner and engage with key stakeholders in the Wells Fargo/Wachovia Bank integration efforts. Develop business cases for Senior Leadership (i.e., LOB, HR, etc.) approval to implement restructure to any one business unit which may result in displacements. Partner with LOB Project Team to develop and execute plans and communications in support of these activities. Lead cross-functional or cross-business unit/division teams assigned to implement workforce initiatives as well as develop programs and process improvements associated with human capital and business initiatives. Create and facilitate virtual presentations for employees and managers across several states and four different time zones in the areas of policy interpretation, recruiting, compensation tools, leaves of absence, etc. Provide consultation to senior management on complex issues and actions and partner with other human resources partners or COE's (i.e., Employee Relations, Compensation, EAC, Leave Management) as needed Advise managers on compensation issues, review job descriptions, make salary recommendations as needed. Associate People Svcs Officer November 2001 to May 2007 Company Name － City , State Provide strategic human resources guidance and oversight on a wide range of activities in support of assigned line of business. Coach and develop managers at all levels on performance management of their employees. Provide expertise in facilitating resolution of complex issues and interpretation of policies. Create and facilitate virtual presentations for employees and managers across several states and four different time zones in the areas of policy interpretation, recruiting, compensation tools, leaves of absence, etc. Provide consultation to senior management on complex issues and actions and partner with other human resources partners or COE's (i.e., Employee Relations, Compensation, EAC, Leave Management) as needed Advise managers on compensation issues, review job descriptions, make salary recommendations as needed. Provide interpretation, application, and enforcement of HR related policies, procedures, and laws, including but not limited to FMLA, ADA of 1990, Title VII of the Civil Rights Act of 1964, ADEA of 1967 Conduct interviews and counseling sessions with employees and management, including performance counseling, career counseling, supervisory coaching, and separations (voluntary and involuntary). Conduct investigations related to harassment, discrimination, etc. and determine appropriate action warranted. Facilitate dialogue sessions as needed to help employees/managers resolve issues. Appeal Texas Workforce Commissions claims when appropriate. Human Resource Consultant March 2001 to November 2001 Company Name － City , State Coach and develop managers at all levels on performance management of their employees. Provide expertise in facilitating resolution of issues and interpretation of policies. Facilitate virtual presentations for employees and managers. in the areas of policy interpretation, recruiting, compensation tools, leaves of absence, etc. Provide consultation to front line management on issues and actions. Advise managers on compensation issues, review job descriptions, make salary recommendations as needed. Provide interpretation, application, and enforcement of HR related policies, procedures, and laws, including but not limited to FMLA, ADA of 1990, Title VII of the Civil Rights Act of 1964, ADEA of 1967 Conduct interviews and counseling sessions with employees and management, including performance counseling, career counseling, supervisory coaching, and separations (voluntary and involuntary). Conduct investigations related to harassment, discrimination, etc. and determine appropriate action warranted. Human Resources Consultant September 1999 to May 2001 Company Name － City , State Coach and develop managers at all levels on performance management of their employees. Provide expertise in facilitating resolution of issues and interpretation of policies. Facilitate virtual presentations for employees and managers. in the areas of policy interpretation, recruiting, compensation tools, leaves of absence, etc. Provide consultation to front line management on issues and actions. Advise managers on compensation issues, review job descriptions, make salary recommendations as needed. Provide interpretation, application, and enforcement of HR related policies, procedures, and laws, including but not limited to FMLA, ADA of 1990, Title VII of the Civil Rights Act of 1964, ADEA of 1967 Conduct interviews and counseling sessions with employees and management, including performance counseling, career counseling, supervisory coaching, and separations (voluntary and involuntary). Conduct investigations related to harassment, discrimination, etc. and determine appropriate action warranted. Human Resources Consultant August 1990 to September 1999 Company Name － City , State Roles started out very transactional and then grew into the list below. Coach and develop managers at all levels on performance management of their employees. Provide expertise in facilitating resolution of issues and interpretation of policies. Facilitate virtual presentations for employees and managers. in the areas of policy interpretation, recruiting, compensation tools, leaves of absence, etc. Provide consultation to front line management on issues and actions. Advise managers on compensation issues, review job descriptions, make salary recommendations as needed. Provide interpretation, application, and enforcement of HR related policies, procedures, and laws, including but not limited to FMLA, ADA of 1990, Title VII of the Civil Rights Act of 1964, ADEA of 1967 Conduct interviews and counseling sessions with employees and management, including performance counseling, career counseling, supervisory coaching, and separations (voluntary and involuntary). Conduct investigations related to harassment, discrimination, etc. and determine appropriate action warranted. Education Masters of Arts : Counseling , May, 2004 Webster University － City , State , USA Counseling Bachelor of Science : Psychology , December, 2001 University of Houston － City , State , USA GPA: Dean's List Psychology Dean's List Skills Title VII ADA Mid - Senior level Coaching/Consultation Employee Relations Partner with Senior management and Function management HR Policy Interpretation Presentation/Facilitation Collaboration/Partnering skills Relationship Building skills Additional Information SPECIAL AWARDS: 2005 USAA's Volunteer of the Year 2006 President's Council on Service and Civic Participation Award Professional Affiliations Wells Fargo - Latino Team Member Network - HR Liaison/member San Antonio Human Resources Management Association South Texas Children's Bereavement Center Group Facilitator CYO Sports Team Mom

HR

HR SPECIALIST Summary Energetic Administrative Assistant with 30+ years experience in high-level executive support roles. Organized and professional. Dedicated and focused, who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Adept at managing multiple projects with ease using expert time management methods. Highlights Administration/ Accounting/HR. Administration / Office support Purchasing, Inventory (PO/PR) Accounting/HR: Payroll - Billing - Collection Sales Management / Marketing / Real Estate / Leasing Commercial & Technical Translations Customer Service certified Strong organizational, verbal and written communication skills. Analytical problem solving skills; ability to manage priorities and work flow. Independent (self-learner). Creative, dedicated, flexible, reliable, detail oriented, and innovative team player. Proficient in Microsoft Words, Excel, AS400, Outlook. Accomplishments Developed and implemented a new procedure in accounting by creating a spreadsheet for open balances (collection) and follow through weekly. Helped in the reduction of 30% in the cost of unpaid balances. Experience HR Specialist June 2014 to June 2014 Company Name － City , State Coordinated regular and temporary interviews for line management. Conducted reference check vetting on potential candidates. Interacted with potential employees, notifying them on application status and necessary information to complete application process. Assisted various departmental functions with payroll, employee relations and compensation files, filing confidential documents. Leasing Agent October 2012 to April 2014 Company Name － City , State Greeting future residents, answering all questions regarding leasing, presenting models,. taking applications, following up with guests' walk-in, filing, taking work-orders,. payments (rent and fees). Administrative Assistant September 2006 to October 2012 Company Name － City , State Supported multiple level management team members (Initiated, coordinated, and executed administrative support to Branch Managers). Assisted Engineers and Project Managers with proposals, technical reports, invoicing clients, and collections. Compiled information and created spreadsheets for supervisor review, development and implementation of department systems and procedures as needed. Managed supervisors' calendars and independently scheduled appointments. Maintained training program, training lists and reported on anticipated participation levels. Placed calls to confirm registrations for training programs or to remind participants of event details. Developed strategic and operational plan to improve the work flow by re-evaluating priorities, resulting in increasing efficiency to meet deadlines when sending out documents. Demonstrated a high level of professionalism in dealing with confidential information. Implemented a new procedure in accounting by creating a spreadsheet for open balances (collection) and follow through weekly. Helped in the reduction of 30% in the cost of unpaid balances. French Speaking Executive Assistant August 2005 to September 2006 Company Name － City , State Updated CEO calendar, coordinated meetings with French clients. Bookkeeping duties. Ability to maintain and process clients files. Exhibitor Services Representative August 2004 to August 2005 Company Name － City , State Assisted Exhibitors with orders (office and show sites), freight billing, coordinated. with foreman for the set up and striking of exhibitor booths. Payroll Clerk March 1999 to August 2004 Company Name － City , State Processed payroll weekly for 1500 employees (full time, part time, unions) using AS 400 payroll system. Demonstrated accuracy and fast pace to meet deadlines for payroll transmittals to Corporate. Audited hours and PTO information, processed new hiring, terminations, and all data changes to employee reports. W-2 and I-9 for new hires, performed various other payroll and bookkeeping functions. Education BA : Administration Commercial Administration , 1982 University of Grenoble － City , France Marketing Commercial English Accounting Work History Company Name Languages Fluent (speaking, reading, writing) in English (majored in commercial English), and French (native). Skills Office support: Accounting, billing, bookkeeping, customer service, employee relations, filing, hiring, HR, Inventory, invoicing, Marketing, meetings, Excel, Outlook, Windows, Word, Payroll, PR, proposals, Purchasing, Real Estate, Sales Management, spreadsheets, supervisor, training programs, Translations, written communication

HR

HR DIRECTOR Professional Summary Experienced HR Manager over 3 facilities with 10 years of proven HR experience in all areas of Employee Relations, Benefits, 401k Management, Payroll, EEOC, AAP, FAA/DOT, Workers Compensation & Safety.  Core Qualifications Employee relations Benefits administrator Employment law knowledge Interviewing expertise Payroll expertise Manager coaching and training Staffing and recruiting professional Experience HR Director May 2005 to Current Company Name － City , State Onboarding, Hiring & Recruiting – Advertising, Staffing Agencies, On-line Applicant administration, Interviews, Employment Verification, Pre-Employment Testing, Drug Screenings, Presented Job offers, I-9 & E-Verify Administration, New Hire Reporting, HR & Safety Orientation Benefit     Administration – Manages all aspects of benefits – Including new enrollment, changes & termination for: Health, Dental, Vision, Life Insurance, Short Term Disability & Long Term Disability coverage, Employee Assistance Program, Section 125 Accounts, Employee Loan Agreements & Deductions, Uniforms, Audits, COBRA notification & 5500 preparation for filing.  401k Administrator –Tracked New Employee Eligibility, Established Quarterly Enrollment Meetings, Administered Employee & Employer Deferral Calculations & Submissions, Loans, Distributions, Plan Force-Outs, QDRO's, Mandatory Compliance Mailings & Plan Document Administration.  Payroll – Administered payroll law, reviewed & submitted weekly payroll, Managed all Garnishments, Levies & Child Support Orders. Managed updates & changes to time keeping system.  Maintained Employee Absence database for all personal, vacation & sick time. Company Communication - Employee recognition awards, Employee notices via publications, Intranet postings & e-mail.   FMLA – Administration of: Initial Qualification Requirements, Employee notification via required compliance forms, documentation follow – up with both employees and their physicians, days away tracking & return to work notices.  Temporary Help Management – Coordinated temporary workers with staffing company including:  Placement of workers, pre-placement documentation requirements, drug testing, background screen, safety training, Time system set-up for both new and terminated temps & training sign-off as necessary    Training System Management - Entered new employees, established job roles & groups, set-up training courses, set-up training sessions & managed training reporting for complete & incomplete training.  Input training completions, ensure training documents have been signed, scanned & recorded both in software & in the employee's electronic training file. Annual Reviews – Initiated, tracked, provided manager documentation support, reviewed all annual reviews for potential liability issues, discussed difficult employee reviews with managers & provided appropriate verbiage, prepared all personnel action forms for increases, retained all permanent records on file & apply/input all appropriate increases. Disciplinary Action & Terminations – Trained & assisted managers in proper documentation for verbal, written warning & terminations.  Prepared and reviewed documents for disciplinary action. Advised on next steps in the disciplinary process to ensure employer is in the best possible situation for termination if necessary. Participated in and delivered disciplinary and termination notifications to employees.  Unemployment Administration – Responded to each initial & on-going unemployment notification from WorkOne, gathered and submitted evidence on company's behalf to defend against unemployment charges, coordinated unemployment hearing documentation & parties involved in hearing before an Administrative Law Judge. Workers Compensation – Reported initial claim to carrier, assisted employees as a First Responder to incidents, instructed supervisors of appropriate action during emergency situations, worked side by side with Safety Director on- claims & follow- up appointments, coordinates light duty restrictions with managers, records & tracks OSHA reporting information & assists in preparing year-end audit reporting information, maintains confidential files & advises on Indiana Worker's Compensation law.   FAA/DOT Drug Screen Program – Served as DER for Federal Drug Program, administered training, supervised new employee compliance into program, conducted employee & manager training, tracks quarterly & annual random drug screens, submit annual MIS Reports, coordinated FAA audit every 2 years & monitored employee follow-up program EEOC – Affirmative Action Plan – Administered mandatory postings, filings, tracking & notifications for EEOC – AAP plan. Tracks company additions, terminations & promotions for compliance purposes. Provides annual reporting to TPA of all company workforce & all applicants received along with their dispositions, Reviews plan for compliance & submit annual EEO1 Report & Veterans Reports Education Psychology Indiana University － City , State 1 Year of study Certificate : Human Resources Indiana University － City , State HR Certificate Professional Affiliations National SHRM Member Notary ​ Skills processing accounts payable, Administrative, administrative support, Ads, audit reporting, reconciling bank statements, benefits, bonds, bookkeeping, brochures, hardware, conversion, client, database, Database management, delivery, designing, Documentation, e-mail, Event Planning, fashion, faxing, filing, forms, General Ledger, government, Hiring, HRIS, Human Resource, HR, imaging, information technology, Insurance, Law, letters, Director, mailing, marketing and sales, Meetings, money, office, MIS, monitors, next, Payroll, Performance Appraisals, Personnel, policies, radio, recording, reporting, Safety, scheduling, software installation, spreadsheets, staffing, phone, video, vision, website, year-end

HR

HR EXECUTIVE Summary Dual specialization in the domain of Human Resource Management and Finance. Highlights Human resources management People-oriented New employee orientations Maintains confidentiality Experience May 2013 to June 2014 Company Name City , State HR Executive Duties and Responsibilities •Ensure that accurate job description are in place •Provide advice and assistance with writing job descriptions •Identify training and development opportunities •Provide advice and assistance to supervisors on staff recruitment •Prepare notices and advertisements for vacant staff positions •Schedule and organise interview •Prepare, develop and implement procedures and policies on staff recruitment •Daily attendance monitoring •Provide advice and recommendations on disciplinary actions •Monitor schedule absence such as holidays or travel and coordinate actions •Following up with hired employees for the completion of the H.O. documents and files •Maintaining complete attendance record of the employees including leave records. Preparing salary based on these records at the end of each month for HR and manger approvals •Liaison including greeting all persons entering organization in a professional manner •Handling HR events and celebrations including office get together and /promotion parties •Office maintenances and housekeeping including monitoring the general appearance of office infrastructure •Preparing monthly expenses statement. Education 2012 Doon University City , State , India MBA : Management SUMMER INTERNSHIP: Project Title: Impact of Training and Development in the Organization Organization : HDFC, Sales Location : Dehradun, India Duration : 2 Months Methodology : Employee survey and influence taken out from secondary data. Conclusion : Through proper training an employee can become multi skilled and this I have practically noticed through my analysis. Group Dynamics: Acted as Lead Coordinator as well during summer internship at HDFC Sales, Dehra Dun, India. Roles: HR Management Trainee WINTER INTERNSHIP Project Title: Growth and Development in the Organization Organization : ANANDA IN THE HIMALAYA Location : Narender Nagar, Uttarakhand, India Duration : 3 Weeks Methodology : Employee survey and influence taken out from secondary data. Conclusion : Growth of organization depends on the growth and development of the employees by providing good working conditions. Group Dynamics: Acted as Management Trainee in HR department during winter internship at “ANANDA IN THE HIMALAYA”. Roles: HR Management Trainee Professional Affiliations Project Title : Impact of Training and Development in the Organization Organization : HDFC, Sales Location : Dehradun, India Duration : 2 Months Methodology : Employee survey and influence taken out from secondary data. Conclusion : Through proper training an employee can become multi skilled and this I have practically noticed through my analysis. Group Dynamics : Acted as Lead Coordinator as well during summer internship at HDFC Sales, Dehra Dun, India. Roles : HR Management Trainee WINTER INTERNSHIP Project Title : Growth and Development in the Organization Organization : ANANDA IN THE HIMALAYA Location : Narender Nagar, Uttarakhand, India Duration : 3 Weeks Methodology : Employee survey and influence taken out from secondary data. Conclusion : Growth of organization depends on the growth and development of the employees by providing good working conditions. Group Dynamics : Acted as Management Trainee in HR department during winter internship at "ANANDA IN THE HIMALAYA". Roles : HR Management Trainee DISSERTATION REPORT Project Report Title : A Comparative Analysis of the Factors Determining Motivational Level of Employees Working in Public and Private Banks, Dehradun Region. Organization : SBI Bank and HDFC Bank Location : Dehradun, Uttarakhand Data collection : Primary Data (Questionnaire) and Secondary Data (articles, previous research papers, journals). Research question : The research seeks to answer what role does motivational level of employees play in enhancing performance in banking sector. Conclusion : As per my study, the strongest motivators at private and public bank are the skills, autonomy and feedback. Therefore, special attention should be given to that factor in order to increase the internal motivation and job satisfaction. Personal Information Present location Houston, Texas Place: Renu Sharma Date: Additional Information Had been a member of the session management of: -Uttarakhand State Council of Science and Technology (U.C.O.S.T.) -State Level Programme of Capacity Building and Strengthening of Vermi Composting Units in Universities and Colleges Through Solid Waste Management (SWM) Training -Entrepreneurship Development Institute of India (EDI) Skills Computer skills •SPSS Software. •MS Office – Word, Excel, Power Point, Internet & E-mail operations. Key Skills and Management •Professional management skills •Meeting objectives •Identifying problems •Well-developed and effective communication skills. •Thrive in deadline-driven Environments. •Excellent Team-Building Skills.

HR

HR EXECUTIVE Professional Summary Forward-thinking HR Generalist highly effective at adapting to evolving market plans and the needs associated with company expansion. Skills New employee orientations Compensation and benefits Termination procedures In-depth knowledge of HR Compliance Project management MS Office proficient Knowledgeable in all HR Systems Team building Employee recruitment Interpersonal Skills Good Communication Skill Fast learner Flexibility Work History 11/2012 to 09/2014 HR Executive Company Name – City , State Developed company personnel policies, standard operating procedures and employee handbooks. Developed and facilitated all new-hire orientations. Conducted employment verifications and investigations. Built a comprehensive employee recruiting strategy. Developed and enforced company policy and procedures relating to all phases of human resources activity. Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits. Established and monitored employee pay scales. Conducted job analysis and job evaluations, resulting in quality job specifications. Developed innovative new-employee orientation programs, including safety training. Updated key human resource metrics, including turnover and terminations, using reporting tools on the HRMS database. Shadowed employees to determine an accurate description of the duties and skills required for each position. Education 2012 MBA : Human Resource Crescent Business School - City , State Emphasis in Human Resources Minor in Systems In a study of Professional in Human Resources certificate (PHR) Organizational Training and Development seminar 8.6 GPA 2006 High School : Computer Science Lady Sivaswami girls Higher Secondary School - City , State 7.1  GPA 2010 B.E : Computer Science Engineering Lord Venkateshwaraa Engineering College - City , State Accomplishments Organization Design & Development Project Management Compensation Management International Human Resource Management Managerial Behavior & Effectiveness System Analysis & Design Industrial Project Ashok Leyland (Indian automobile manufacturing company) Mar'12 - Apr'12 (2 Months) Developed a HR Metrics including a Drill to Detail option, allowing users to "see the people behind the numbers." Integrated trends requiring intervention and facilitated for internal benchmarking Incorporated the aspects of Training & Development, Reward System, Benefits, Motivation, Corporate Social Responsibility & Safety for developing the balance score card The metric and scorecard was put into use in the Ennore plant since May & the same was highly appreciated by the plants core team Ashok Leyland (Indian automobile manufacturing company) Feb'12 - Mar'12 (1 Month) Completed a Project on "Organizational Climate" in "Ashok Leyland's corporate office, Guindy. Prepared & conducted a survey with the corporate office employees on the Environment, Management Effectiveness, Involvement, Rewards and recognition & Commitment aspects Proposed solutions for the aspects where we were lacking behind than the internal benchmarked value Experience (1 year 10 months) Dr.Kamakshi Memorial Hospital Pvt Ltd Nov'12 - Sep'14 Working in the core quality team to obtain National Accreditation Board for Hospitals & Healthcare Providers (NABH) certification Revamping the organizational structure & redesigning effective on boarding processes and tools to facilitate the integration of new employees Core Team member facilitating the feasibility study of an integrated payroll package,EPF,ESI and all Statutory Compliances for the hospital employees. Acting as a Training Coordinator cum Trainer. Maintaining leave records database, all employees credentials,personal records, Training tracker and training calendar etc. Preparation of SOP's, HR Manuals, Join score cards,Proposing & Salary increments,Preparation of salary statement. Arranging and conducting Interviews, Initial Screening the candidates. Preparing and Issuing of HR Offer letters,Appointment letters. Preparing & Conducting Induction programme of new onboarding employees. Proper Training upgradation programme for the employees & Evaluating the effective of training programmes. Preparation of KPI/KRA's for all the designation. Attend to Employee's Grievances & Complaints & provide guidance if necessary. Internship SAP implementation for Export department Studied the logistics business process in exports business of Ashok Leyland As core team member prepared the order to cash and Make to deliver As-Is process for SAP implementation Search Engines & web crawling Completed a project in web crawling for faster indexing & for enhancing the speed of search engines Extra Curricular Activities Completed Certified Associate in Project Management (CAPM) certification course from Project Management Institute(PMI) Attended Therapeutic Communication Training. Conducted a National-level workshop on "Work Life Balance" to staff and non-teaching staff of Crescent Business School. Presented a working paper on "Industrial Relations in coca cola" in Vels University. Attended a conference on "Entrepreneurship management" in ISBR Business School As an active member of HRD CLUB, was responsible for arranging quarterly Conferences & alumni meetings Won the college level event in Tennikoit and acted as a Captain of the team. Skills C, C++, English, Hindi, Java, Languages, Microsoft Office, SQL, Visual Basic 6.0

HR

HR GENERALIST Skills Microsoft Office Suite, SAP, Kronos, IBM, ADP, ATS, MSS, HRSS, and Oracle, Workbrain, T Experience HR Generalist Jan 2015 to Current Company Name － City , State Provides strategic HR counsel by driving the company's HR practices. Evaluates the current HR practices and makes recommendations for best in class solutions for contemporary HR issues. Partners with Plant HR Manager Partner for disability processing, relocation coordination, HR requisition and PAF process, maintaining employee files and performance plan tracking and record keeping. Client Manager for Security and Cintas. Executed labour and employee relations activities that drive productivity and efficiency. Provide labor relations and grievance counsel throughout the plant. Execute talent management processes including; recruiting & staffing,. Partner with regional health and safety manager to improve safety performance and reduce workers compensation costs. Provide performance management, employee development, training and succession planning. Administers employee benefit and compensation programs and other company initiatives as required. Launched and currently managed a training database for employee performance and tracking. Super User for the plant's HRIS system. Generated enthusiastic, above goal participation in an employee engagement committee. Sr. Administrative Assistant Jan 2012 to Jan 2015 Company Name － City , State Create highly effective organizational and filing systems, including quick and thorough indexing, filing and offsite storage, resulting in easy access to critical information and streamline office functioning. Conduct extensive internet research on competitors and potential acquisitions, reporting findings to the facility manager. Perform administrative management functions applicable to the assigned unit, e.g., payroll processing, data entry, sick pay recording, budget support, verification, reconciliation of funds/accounts, maintenance of office, new hire orientation, training and inventory supplies. Perform research involving independent judgment and initiative for the purpose of resolving or addressing operational matters. Process various correspondence and forms that may be of a confidential or sensitive nature. Arrange calendars and coordinated schedules for meetings, interviews, travel, and conferences. Attend meetings and special events on behalf of the manager to obtain and relay information, or to serve as a spokesperson on behalf of the agency. Created and implemented a PM program for the facility. Reorganized administrative procedures, shortening process time by 30%. Researched and set up a voice mail answering system. Result: Saves time for both the receptionist and the customers. Created, organized, and set up an information center for manuals and schematics. Result: Better access to needed information, and less time searching for it. Improved customer service indicators by 100% plus in 120 days. Human Resource Representative Jan 2010 to Jan 2012 Company Name － City , State Served as the first point of contact for the HR department by answering all HR questions on first call. Service escalations/critical service issues. Maintained tracking of significant account issues. Processed terminations, new hires, manual checks, benefits and LOA via phone/email/fax. Maintained knowledge of legal requirements and government reporting regulations affecting human resources functions. Rewarded for reducing Benefits Program costs by 25% which resulted in improved customer experiences. Received the employee of the month award 6 times in one year. Received 100% compliance scores in auditing processes and ensuring compliance with HR provisions and federal, state and local laws and regulations. Instituted team concepts to support training, which reduced internal rework by 75% within 90 days. Human Resources Administrator Jan 2005 to Jan 2010 Company Name － City , State Ensured effective communication by responding to employee requests for information and interpreting company policies. Implemented an employee recognition program that included performance and morale incentives. Developed and implemented a system for auditing and revising the employee records base. Remained current on all legal regulations related to human resources. Performed tasks such as entering applications, setting up files on new personnel, photographing for badges, obtaining employee numbers for new employees and recording changes on all employee status changes as necessary (change of address, departmental transfers, rate increases, terminations, filing, etc.). Processed verification of employment requests for employees. Handled employee benefits and HR questions. Recruited and trained staff. Coordinated team events at the best yet economical locations - saved expenses by 40%. Achieved employee of the month award - May 2007. Reorganized administrative procedures, shortening process time by 30%. Reduced turnover from 68% to 14% by improving staff orientation, training and professional development. Received 100% satisfaction rating by relocating employees. Education and Training Master of Business Administration 2012 University of Phoenix － City , State 3.2 B.S , Public Administration 2007 Virginia State University － City , State Public Administration 3.3 Currently studying for the CHRP Exam Activities and Honors Organization Development Motivates High Performance and Excellence Adaptable Values differences Training and Development Employee Relations Strong attention to detail and follow-up Confidential Record Keeping Critical Thinking Conceptual Strength Passion To Learn More Than Taught Staffing Requirements Team Building Relentless Determination Nimble Broad Perspective Conflict Resolution Administration Recruitment and Employment Skills administrative, streamline, ADP, agency, auditing, benefits, budget, conferences, client, customer service, data entry, database, email, employee relations, special events, fax, filing, forms, HRIS, inventory, kronos, labor relations, legal, meetings, access, microsoft office suite, internet research, oracle, organizational, payroll processing, performance management, personnel, policies, processes, quick, receptionist, record keeping, recording, recruiting, reporting, research, safety, SAP, staffing, strategic, phone, employee development

HR

HR ASSISTANT Professional Profile Skilled Program Coordinator bringing extensive background in technology and business process. Organized, resourceful and detail-oriented with exceptional planning and decision-making abilities. Qualifications Human resources understanding Scheduling proficiency Market research proficiency Report generation Critical thinking Eye for detail Self-directed nature Analytical problem solving Contracts Social media and networks Microsoft Office Suite PowerPoint Exceptional telephone etiquette Patient and diligent Relevant Experience Coordinated all department functions for team of 120+ employees. Planned and executed all aspects of a major office headquarter move. Increased office organization by developing more efficient filing system and customer database protocols.Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees. Experience 01/2014 to 09/2015 HR Assistant Company Name - City , State Pay for registration and conference fees with purchasing card Reconcile purchasing card every 2 weeks to assure there are no taxes or additional charges Fill out Verification of Employment paperwork as it comes in Assess needs of the office and order any supplies that may be needed Assist Office Manager with monthly budget Onboarding/organizing training of new employees Trained on all AV equipment in 9 conference rooms Back up Office Manager when she's out of office Train new employees/students on front desk and mail room procedures Off boarding for terminated or retired employees Organizing/verifying all technology purchases through DoIT Take meeting minutes for Managers weekly meetings Assist with setting up/participating in phone and in person interviews- 5 to 30 at a time Coordinate and organize ETF/Finance meetings in house Create external recruitments and post on websites Create documentation on processes for office Assist with recruitment panels and interviews as needed Assist with travel arrangements for employees (eg; hotel arrangements, fleet cars, etc.) Assist with setting up meetings for college Directors/Chancellors along with coordinating AV equipment and meals Help employees with travel reimbursements Facility coordinator for any heating, electrical or water issues Floor captain/Assisted with creating an Occupant Emergency Plan (OEP) Track Affirmative Action documentation and create reports for Directors Assist with New Employee Orientations. 01/2012 to 01/2014 ORCD Office Coordinator Company Name - City , State •Prepare, document billing codes and send Travel Reimbursements for 10-12 staff •Track and compile 60-70 registrations for Quality Team trainings, as well as attain meeting space for these events on a monthly basis •Coordinate 8-10 meetings for Director and staff with internal/external personnel •Assist with coordinating 2 annual conferences of 400-500 attendees and attend as IT Lead •Assist with cellular phones and tablet set up/troubleshooting •Review credit card statements from 10-12 staff for proper coding and tax exemptions •Create Select Surveys to acquire different information from our ADRC and internal staff •Compound information to create multiple spreadsheets in Excel and tables for various documentations to be sent to external resources •Created 2 databases in Access for tracking upwards of 500 entries a month; created reports for management on a weekly basis for Project Steering committees •Effective knowledge with problem solving as well as emphatic written and oral communication techniques •Format correspondence letters and PDF documents for internal staff •Assist with contacting interviewees and scheduling interviews for different positions •Develop Access database and Excel spreadsheets for proper recording of documentation from ADRC staff and internal procedures •Extensive working knowledge of computer programs (ie; Microsoft Word, Excel, Access, etc.) 04/2010 to 01/2012 Inside Sales/ Administrative Support Company Name - City , State Construct and send Invoices to guarantee payment from 80-100 customers through Quickbooks and Tigerpaw Resolve any questions or concerns customers may have about invoices or sales to confirm they are content Schedule engineers weekly for onsite assignments and Help Desk to guarantee customer satisfaction Order product for small projects- coordinate meetings with clients and engineers to ensure correct product is being ordered Compose Service Reports on a monthly basis to ensure customer satisfaction Build product quotes for customers to achieve daily sales (eg; software, Anti-Virus, routers, printers, etc.) Create weekly spreadsheets for annual renewals and product sales; relay information to President of the company for weekly meetings Design marketing brochures and any daily changes to company website to keep customers up to date with new technology and products Create manual for ‘How To” on procedures for sales in TigerPaw software Work with vendors to get update to date pricing and versions of software/product Education December 2006 BS : Business Management University of Eau Claire - City , State Business Management Student government representative May 2014 AS : Human Resource Management Madison Technical College - City , State Human Resource Management May 2014 AAS : Accounting Assistant Activities and Interests Madison Technical College - City , State Accounting Assistant Affiliations Member of Society for Human Resource Management (SHRM) 2013 - Present Secretary for Young Professionals Group committee with HEUG 2014 - Present Skills Administrative Support, Anti-Virus, billing, budget, oral communication, conferences, clients, customer satisfaction, databases, documentation, Finance, Help Desk, Inside Sales, marketing, meetings, Access database, Excel spreadsheets, PowerPoint, Microsoft Word, Office Manager, Organizing, pricing, printers, problem solving, processes, coding, purchasing, Quality, recording, recruitment, sales, scheduling, spreadsheets, Surveys, travel arrangements, troubleshooting, websites, written communication

HR

HR COORDINATOR Summary Highly accomplish human resource professional, proficient at developing policy, standard operating procedures, and best practices. Proven expertise in recruiting, training, employee development, retention, performance management, and conflict resolution. Adept at managing multiple projects simultaneously while demonstrating high performance standards with astute attention to details and deadlines. Organizing large amounts of time sensitive information and evaluating priorities. Able to thrive under pressure while maintaining enthusiasm and motivation. Proficient in MS Word, Kronos, Excel, PowerPoint, Outlook, HCMS. Experience HR Coordinator Apr 2012 to Current Company Name － City , State Ensured compliance with Federal, State, Local Laws and ARAMARK Policy Ensured job postings were posted onsite utilizing an active Job Postings Board and all open positions are posted with the appropriate local and state agencies. Assists the District Safety Leader in managing key safety processes including the administration of workers compensation processes and the safety component of District Manager Monitor. Processed all new hire paperwork, ensures completion of background checks, true-screen administration, I-9's. Ensured Wage & Hour compliance, training, and oversight to include applicant tally and postings. Ensured job offers are made utilizing appropriate processes. Conduct legally sound investigations and mediate disputes/issues between managers and employees to bring to resolution Ensured organizational structure, wages, and position classification/job descriptions are aligned with business necessity in order to meet strategic initiatives, development and use of effective and efficient talent selection processes. Ensures managerial coaching/counseling related to the administration of ARAMARK policy and procedure. Ensured Affirmative Action Planning and Compliance Actively executes recruiting and staffing strategy at the unit level to meet staffing needs. Train managers in areas such as interviewing, hiring, terminations, promotions, and sexual harassment ensuring a positive and progressive work environment Ensured proper administration progressive disciplinary policy. Ensured the development and implementation of Employee Engagement and Retention Strategies. Updated employees manual covering disciplinary procedures, codes of conduct and FMLA policy. Ensures utilization of Performance Improvement Plans as needed. Ensured Encore Encore recognition program was implemented, appreciation for our employees, clients, and consumers. Administered Two Union Contracts within 6 partner companies. Established a relationship with staff members, interact with union representatives and management. Handled proper grievance procedures assistance; solve labor disputes within two union environments. Controlled the placement of 825 employees and schedules Manage all payroll functions, including bi-weekly payroll administration, submitting bonuses Verified the salaries, wages and compensation of employees, managed all PTO/VAC accrual Review & Handle Unemployment Claims Owner/Operator Jan 2009 to Jan 2012 Company Name － City , State Efficiently manage administrative/financial/accounting functions, purchasing, inventory control, and product service supplier relations Effectively interview, hire, train, schedule, direct, and evaluate team members, with a strong focus on the conveyance of quality customer service Apply superior communication skills toward diplomatically addressing, troubleshooting and resolving customer issues Started not-for-profit Animal Rescue Organization where I maintained all functions of the Animal Shelter office, including but not limited to, assisting the public with animal intake, adoptions, redemptions, and animal licenses. Office Manager Jan 2003 to Jan 2009 Company Name － City , State Established rental rate by surveying local rental rates; calculating overhead costs, depreciation, taxes, and profit goals. Attracted tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services; showing units. Accomplished financial objectives by collecting rents; paying bills; forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action. Achieved financial solvency through cost reduction and implementing systems to achieve 0% rent delinquency Maintain building systems by contracting for maintenance services; supervising repairs. Created positive, welcoming, supportive environment for residents, visitors, and property associates Filed court documents for eviction and attends scheduled court hearings as Landlord's representative Prepared reports by collecting, analyzing, and summarizing data and trends. Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Accomplished organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Interviewed, hire, train, schedule, direct, and evaluate contractors, with a strong focus on the delivery of quality customer service for the company and the tenants. Education Associates , Business Management Robert Morris College － City , State , US Associates in Business Management, Robert Morris College, Chicago, Il References are available on request 2013 Certifications ServSafe Food Protection Manager Certification 2013 City of Chicago Department Of Health, Certified Food Service Manger 2013 Professional in Human Resources, Certification, Pending Affiliations Member of SHRM Skills Customer Service, Receptionist, Retail Sales, Advertising, Budget, Corrective Action, Cost Reduction, Forecasting, Maintenance, Office Manager, Paying, Scheduling, Surveying, Accounting, Administrative/financial, Buying/procurement, Financial/accounting, Inventory, Inventory Control, Purchasing, Affirmative Action, Bi, Business Intelligence, Claims, Clients, Coaching, Compensation, Contracts, Disciplinary Procedures, Employee Engagement, Fmla, Hr, Interviewing, Managerial, New Hire Paperwork, Payroll, Pto, Recruiting, Staffing, Talent Selection, Tally, Terminations, Training, Workers Compensation, Best Practices, Excel, Excellent Multitasker, Kronos, Ms Word, Outlook, Performance Management, Powerpoint, Simultaneously, Word, Food Service, Human Resources, Business Management

HR

HR COORDINATOR Summary Motivated professional seeking a career in outsides sales.  Self-starting, driven, persuasive, and positive attitude is sure to be an asset to any company.  Trilingual: English, Spanish and French. Exceptional listening skills and customer focused attitude has proven to have profitable outcomes. Highlights Sales Strong lead development skills Goal-oriented Persuasive communication expertise Multi-task management Project Management Payroll System Expertise Creative Problem Solving Staff development/training Client relations Internal Auditing Reporting Business Development HRIS Expertise Accomplishments Top seller in several contests Consistently surpassed sales dollar quota  Experience HR Coordinator January 2011 to Current Company Name － City , State Review federal and state laws to confirm and enforce company compliance for 9 offices Maintain all I-9 records, address inquires from employees and management regarding new-hire activity and ongoing employee relation issues Work with senior-level management to create fair and consistent HR policies and procedures Create and manage more than 285 confidential personnel records Run the semi-monthly payroll process Process all salary changes stemming from merit increases, promotions, bonuses and pay adjustments Successfully led key implementation for time and attendance, on-boarding and core payroll systems which led to reduction of overall cost and time Lead yearly open enrollment training sessions with employees on benefit program updates Work with outside vendors to enhance employee programs Support 285 employees at all levels, including executive leadership Conduct all new hire orientation and ensure all proper paperwork is complete Create monthly and weekly headcount reports for executives Arrange all travel itineraries for candidates and new hires Manage and maintain all time and attendance records HRIS administrator Enter all payroll maintenance Provide on-site training Event coordinator Ex-patriate liaison Ceate yearly compensation spreadsheets for executive review Communicate effectively with employees through email and Intranet announcements Maintain company congratulatory gift programs and dinners and much more... Server October 2009 to January 2011 Company Name － City , State Coordinated ticket times with executive chef; Managed multiple tables and guest interactions; Delivered 5-star quality dining experiences; Ensured guest satisfaction accross multiple parties Delegated critical tasks to expos and bussers; Maintained a professional attitude in high-pressure situations; Trained dozens of waiters and waitresses in essential serving skills; Averaged between 18%-25% tips based on sales Server July 2004 to October 2009 Company Name － City , State Coordinated ticket times with executive chef; Managed multiple tables and guest interactions; Delivered 5-star quality dining experiences; Ensured guest satisfaction accross multiple parties Delegated critical tasks to expos and bussers; Maintained a professional attitude in high-pressure situations; Trained dozens of waiters and waitresses in essential serving skills; Averaged between 18%-25% tips based on sales Instructor August 2004 to August 2006 Company Name － City , State Instructed two first year University French classes; Created and administered all assignments and exams; Recorded grades using Blackboard system; Led study groups to achieve maximum results; All students successfully completed the course with C or above; Recommended to instruct a two course prep my second year; Recommended to instruct a second level summer school course; Required to take three graduate courses in conjunction with instructing two courses; Held at least six office hours per week. Education Bachelor of Arts : Business Translation/French , 2004 Northern Illinois University － City , State GPA: GPA: 3.8 Business Translation/French Skills Carl Henry MODERN Sales Training, Client-focused, Effective communication skills, Event management, Leadership, Microsoft Office proficient, Self -starter, Troubleshooting, Problem solving, Organized, Detail oriented, Sensitive to customer needs, Ultimate Software Payroll and HRIS expertise, Kronos Time and Attendance expertise, Paychex proficient, NETtime proficient

HR

HR GENERALIST Experience 08/2017 to Current HR GENERALIST Company Name － City , State Recruited to help open new company sales team in TX and NC, guiding senior management on pay and. compensation for contract positions. Worked with senior leadership to create HR policies and procedures; recruit. employees; updated HRIS system for tracking time and attendance, PTO benefits, and employee applicant log;. created training manual; conducted job evaluations and analysis for created pay ranges and competencies. Implemented programs and policies in the areas of training and development, compensation structures, new- employee orientation. Cut payroll expenses by 16% by implementing a time clock system and policy company-wide, and monitoring time and attendance. Revised job descriptions and created competency checklists for 25 positions company-wide in three states. Shadowed" and interviewed employees to construct an accurate picture of the duties and skills required for each position. Continued... 06/2015 to 05/2017 HR GENERALIST Company Name － City , State Partnered with employees and management to communicate carious HR policies, procedures, standards and. regulations. Reviewed applications and paperwork/collected all necessary documents Answered multiple phone lines, greeted candidates Conducted employment verification, reference checks, credit checks Screened resumes, scheduled and conducted interviews, composed Congratulatory Letters. 10/2013 to 05/2015 Owner / Chef Company Name － City , State Oversee daily operations of quaint catering company specialized in Mexican and Italian cuisine, unique beverages, and chocolate confectionaries. Manage all details related to the safe preparation, delivery, and setup of diverse food orders serving up to 100 guests. Interface with clients to gather critical event details, learn of specific food preferences, and recommend appropriate menu items and quantities. Coordinate the planning, ordering, purchasing, and storage of food, equipment, and supplies. Sole preparer of food orders, operating smokers, grills, food warmers, and various other pieces of equipment. Manage all bookkeeping, budgeting, and accounting. Skillfully learned and managed entire business startup. Applied for all permits and licenses, established company brand and marketing materials, created menu and pricing, and implemented advertising campaigns. Established market-competitive price points while maintaining superior quality standards. Led company in achieving 28% profit in first year. Established and manage partnerships with food suppliers to acquire the freshest foods and ingredients on time to prepare orders. Advertise business through print, digital, social media, and local radio stations, and through partnerships with local area businesses. Earned high rate of repeat and referral business and word-of-mouth promotion. Developed and manage partnerships with restaurant supply stores to purchase needed equipment, tools, supplies, and packaging materials. 01/2008 to 01/2010 Kitchen Manager Company Name － City , State Oversaw daily kitchen operations, leading team of 10 in the safe preparation of guest food orders. Operated pizza. ovens, grills, and industrial cleaners. Kept kitchen area in pristine condition in line with safety regulations. Managed. inventory of food and supplies. Resolved problems related to customers or team dynamics. Additionally, assisted. in overseeing front-of-the-house operations, including the counting and balancing of drawers after each shift. Successfully aligned all team members--diverse personalities, work styles, and backgrounds--around shared goals, and led team in providing customers with exceptional dining experiences. Trained employees on kitchen protocols; safe food handling, preparation, and storage; food portioning, plating, and presentation; cleaning of grills, equipment, and surfaces; and how to count drawers, operate the POS system, and close the restaurant. 01/1999 to 01/2001 Assistant Restaurant Manager Company Name － City , State Assisted general manager and chef in overseeing daily operations, planning menus and daily specials, hiring and. training employees, and preparing and serving lunch orders. Planned and executed for special events serving up. Education 2017 Master of Business Administration : HR Management ASHFORD UNIVERSITY － City , State to 2,500 guests. HR Management Managerial Finance, Financial and Managerial Accounting, Economics, Managerial Marketing, Organizational Behavior, Business Law, Operations Management, Strategies for HR Management Project: Reviewed and analyzed more than 30 years of business research to compare the two primary approaches for filling open positions: hiring externally or promoting from within. GPA: 3.9 Member of Golden Key International Honors Society, Recipient of Ashford University Alumni Scholarship 2008 Bachelor of Arts : Business ASHFORD UNIVERSITY － City , State Business April 2018 Sigma Six Yellow Belt Certification (2018) PHR Certification (Professional Human Resources Tentative Summary HR generalist with 3 years of experience and 10 years of management experience seeking a position as an HR Generalist in a company where I can grow further and improve my skills in Human Resources. Extensive background in HR Generalist affairs, including experience in employee recruitment and onboarding, conflict resolution, benefits and compensation, payroll administration, policy development and implementation and training and development. Demonstrated success implementing numerous policies and implementations, updated personnel manuals and files, job descriptions, benefits packages, and conducted job analysis to provide pay ranges for various positions. Highlights Employment Law Onboarding FMLA/ADA/EEO Employee Relations HR Policies and Benefits & Administration Procedures Payroll Administration Staff Recruitment & Retention HRIS applications (Paychex, Paychex Flex) MS Office (Word, Excel, PowerPoint, Outlook) Skills accounting, ADA, advertising, benefits, Benefits & Administration, bookkeeping, budgeting, Business Law, business research, business startup, competitive, credit, clients, delivery, Economics, Employee Relations, training employees, special events, senior management, filling, Finance, Financial, general manager, hiring, HRIS, Human Resources, HR, inventory, Italian, leadership, Law, Letters, Managerial, Managerial Accounting, market, Marketing, marketing materials, materials, Excel, MS Office, Outlook, PowerPoint, Word, Operations Management, Organizational, packaging, Payroll, Policies, POS, pricing, profit, promotion, protocols, purchasing, quality, radio, Recruitment, safety, sales, Sigma, phone, unique

HR

HR CONSULTANT Summary Subject matter expert in HR Applications, and highly effective at incorporating creative solutions to achieve business objectives, and improve efficiency.  Energetic HR Business Analyst who is self-motivated and results-driven with strong communication, analytical, problem solving and reasoning skills. Highlights Analytical skills Project management Process improvement Quality assurance and control System Applications implementation Microsoft Office Suite expert Working independently Strong interpersonal skills Results-oriented Fluent in English and Portuguese Detail-oriented Troubleshooting Problem solving Experience HR Consultant 10/2016 Company Name City , State HRIS - Business Analyst: Process demand analysis, scoping, and gathering of requirements for small and large scale HR projects Prepare Business Requirement Documents after projects have been approved by PMO Close the gap communication between businesses and IS Support and coordinate functional testing processes to make sure stakeholders' objectives are met Document systems and process flows Document and analyze current and future processes/systems Deliver and Support user training Process security internal control on the quarterly basis to assess US HR/Payroll system users. Send recommendations, and remove/add users per business requests from local and global systems Investigate, coordinate, and resolve with subject matter experts and/or IS regarding local and Global system issues Request HR global system back end/portal roles for local HRBPs, COE and Front Office users (Americas) Responsible to coordinate system applications changes and new requirements with IS     People Analytics lead: Run and deliver the monthly Department of Labor reports Create, run and deliver reports that are outside GBS People Analytics India's scope Support both US Front Office, GBS India, and Americas Region Center of Excellence with reports and analysis requests Business System Applications Analyst 02/2014 to 04/2016 Company Name City , State Served as conduit between internal and external customers including the IS team through several HRIS projects and daily activities such as interface and data input troubleshooting  Provided expertise in business analysis for several HRIS projects Acted as project lead in several HRIS projects, and supported functional testing processes to ensure that system projects meet the needs of all stakeholders Support user acceptance testing, and user training Coordinated communications with business and vendors Documented and analyzed current and future processes/systems Identified and mapped business needs Ensured successful project delivery according to business/vendors expectations Accomplishments: Implemented Red Carpet/Silkroad On boarding application for US; which improved significantly the new employees' on boarding experience and open visibility to business eliminating cumbersome manual processes Acted as project lead for the Master Data and Benefits interface projects for the in house ERP implementation project. Worked closely with ADP and business to implement Affordable Care Act in ERP HRIS Master Data Team Lead 06/2011 to 02/2014 Company Name City , State • Trained the HR Specialists to navigate and maintain new/updated system applications and processes • Monitored data quality and accuracy based on local/global internal controls • Responsible for working with ADP IS to implement new/changes on the HRIS system according to payroll, local and global business requirements.​ • Ran payroll/non payroll impacting mass loads in SAP for payroll, benefits, or other business purposes. • Created and ran reports for subject matter experts • Created and ran monthly/quarterly governmental reports • Designed and documented HR workflow processes • Trained US HR business partners to navigate and utilize the HR/Payroll system Accomplishments: Successfully lead and implemented the Workers Comp report project.  Trained the Canadian team on the Global processes for Organization Management and Personnel Administration, and Global System super users SAP Timekeeping Analyst 05/2009 to 11/2010 Company Name City , State Gathered all the necessary business and government requirements, including approvals to create/modify Time calculations for new sites or policy changes. Collected all the time files according to payroll schedules for payroll processing Processed data analysis and reconciliation Worked closely with business, Employees Services, and IS to resolve issues/troubleshooting   Accomplishments : Delivered the time files without delay for payroll processing for around 47 sites (9,500 employees and around 1,000 contractors) Designed and implemented solutions through Access and Excel advanced formulas to validate the data quality, and accuracy of the data and time results before transmitting the files to payroll� This replaced the manual process enabling efficiency and delivery of files timely  HR Data and Applications Specialist 04/2007 to 05/2009 Company Name City , State Supported Human Resources Shared Services and act as the subject matter expert for SAP HCM and other HR applications. Supported Finance, Canada / US Payrolls, and Human Resources Shared Services on bi-weekly and year-end activities Collaborated with Information Systems, Finance, Canada and US Payroll and Human Resources Business owners on Sarbanes-Oxley requirements and system/process enhancements for key areas of responsibility. Worked closely with business process owners, smes, benefit vendors and Information Systems to ensure data flow were properly planned and managed, and ensure appropriate data quality controls and standards were developed and maintained globally. Performed root cause analysis, developed and managed corrective action plans. Run and analyzed interface error reports for Canada and US payroll systems per Sarbanes-Oxley requirements. Work closely with process owners and Information Systems to research/ identify/ resolve any interface or data issue identified with vendors or payroll systems Acted as a project liaison between Human Resources and Information System teams for multiple HR or payroll projects (examples: SAP HCM Compensation project, Canadian Payroll system, European Expat project, US Payroll Year End, Benefits Annual Enrollment, SAP releases) Provided system training and support for Human Resources Shared Services employees globally for key areas of responsibility Scheduled release calls, prepared work instructions & Knowledge Base Articles, developed and/or coordinated training for Human Resources Shared Services both locally and regionally Articulated and identified process improvement opportunities within Human Resources Analyzed and identify processing issues and escalated to Canada and US Payroll, Human Resources and Quality Assurance teams Created and run Adhoc reports for all Human Resources Shared Services, Internal and External Auditors per Sarbanes-Oxley requirements Transferred 60 auditing control activities to Quality Assurance team. Trained new data integrity processors for Quality Assurance Developed HR compliance reports for Asia, Europe, Canada and US through SAP and DARE systems Developed 75 reports for external auditors, and developed data integrity and metric reports for 2008 and 2009 Benefits Annual Enrollment Coordinated testing, meetings, training and communication for Benefits Annual Enrollment for 2008 and 2009 projects for US and Canada. Lead the review and training of the Canadian Payroll system for all specialists and processors within HR Shared Services  Education BBA : Business Administration May 2009 Campbell University City , State , US Languages Portuguese, Spanish and English Skills Advanced Excel, Access, Word, Visio, Power Point, VBA, SAP HCM, Success Factors (Compensation), Microsoft Project Management, Service Now (ASKHR), Smartsheet, Panaya, SilkRoad - Red Carpet

HR

HR GENERALIST Experience 04/2015 to Current Provide general administrative support such as preparing correspondence, forms, and reports Scheduling and coordinating staff meetings, maintaining meeting minutes and notes Generate confidential ad hoc statistical reporting data and documentation regarding turnover, new hires, birthdays, anniversaries, benefits, and other relevant HR metrics Collect onboarding documentation to ensure benefit enrollment in a timely manner and follow up with employees to ensure their electronic enrollment has been processed in the HRIS portal Source documentation to process new hire setups in HR systems, process changes in pay rate, status, and initial/qualifying life event benefit changes Establish, maintain and audit employee data and files Manually process background checks entries, employment verifications, and other full-cycle HR related items for onboarding and departures Assist with maintenance updates to the organizational chart Facilitate and assist in new hire orientation presentations Maintain highest level of confidentiality and data security to protect employee privacy related to employee relations issues, organizational changes, planning with a strict adherence to privacy and confidentiality per company policy Respond to various inquiries from internal and external stakeholders, employees, management, and senior leadership team Participate on several committees to enhance employee engagement, manager training, and creating strategic HR initiatives. 09/2012 to 06/2014 HR Generalist Company Name － City , State 08/2008 to 04/2015 HR Staffing Coordinator Company Name － City , State Processed background checks and drug screens on potential candidates. Schedule interviews for Managers and candidates Meet and greet potential candidates that come for onsite interviews. Run Bi-weekly reports for the VP of Human Resources Ensure all Empire markets stay in compliance with state and federal posters. Audit new hire files for 99 different markets Maintain all employee files and ensure confidentiality Maintain different databases such as ADP, Payforce and Siebel Conduct new hire orientation weekly Manage WOTC Program for all markets Inform all Office managers, HR Generalist, and HR managers about various procedures to increase job efficiency Answer phone and email inquiries regarding Company policies and procedures Work with Recruiters on job descriptions to find qualified candidates for open positions Schedule employees for Sexual Harassment and EEO Basic Supervisor training courses Assist with various projects and meet multiple deadlines Perform general administrative duties such as filing, faxing, copying, and ordering offices supplies Assist Corporate Recruiters with scheduling and setting up interviews Assist benefits manager with enrollment for new and current employees Process verification of employment for current and terminated employees. 08/2008 to 04/2015 Executive Technical Associate Company Name － City , State Assist Directors, Executives, and Senior Managers with scheduling meetings and calendar maintenance, monitoring voicemail and email, typing correspondence, and expense reports Travel between offices to assist managers with various matters Maintain weekly and monthly utilization reports for department staff Maintain weekly scheduling and training database within a call center environment for over 100 Customer Advocates Facilitate office-wide access to various systems Assign and reset passwords and handle monthly database updates. Schedule contractual and appointment time via IEX/Totalview, and monitor IEX to ensure office-wide adherence, conformance and service level results are received Perform complex and specialized work related to the preparation, processing, and maintenance of payroll Generate weekly schedules in Totalview and make available for viewing in Agent Webstation Facilitate departmental moves and arrange new telephone extensions, cubicles, and location of office space Perform general administrative duties such as filing, faxing, copying, and ordering offices supplies Strengths Familiarity with various HRIS Systems Proficient with Microsoft Office Suite Attention to detail Multi-tasking, data analysis, and research. Education and Training 05/2016 MBA : Business Administration Benedictine University Business Administration Bachelor of Arts : Business Administration Benedictine University Business Administration Skills administrative duties, administrative support, ADP, ad, Attention to detail, Basic, benefits, Bi, calendar maintenance, call center, copying, data analysis, databases, database, documentation, email, employee relations, expense reports, faxing, filing, forms, HRIS, Human Resources, HR, leadership, notes, meetings, access, Microsoft Office Suite, Office, Multi-tasking, organizational, payroll, policies, posters, presentations, reporting, research, Scheduling, Siebel, strategic, Supervisor, telephone, phone, typing

HR

HR INTERN Summary Highly driven Recruiter who maintains a positive attitude under pressure and welcomes the challenge and responsibility of producing results quickly for clients. Accomplishments Devised a successful recruiting plan for the engineering team at Magnasoft, which resulted in  122  new employees in six months. Work Experience HR Intern Feb 2016 to Current City , State General recruitment with a focus on university recruitment: create job postings, and connect with students; conduct telephonic screening. Sourced the candidates through internal Applicant Tracking System. Track key dates and deadlines and maintained specific personnel lists. Posting positions through approved recruitment channels. Screen all applicants based on their qualifications and background. Hiring employees and initiated the new hire paperwork process. Researched and prepared a new termination of employment policy. Human Resources Assistant Feb 2016 to Current Company Name － City , State Create job descriptions for new openings. Manage employee information systems. Gathered personnel records from all employees from each department. Conducted job analysis and job evaluations, resulting in quality job specifications. Freelancer Jan 2015 to Jan 2016 City , State I moved to the US in 2015. I was waiting to obtain the necessary employment authorization and permanent residency. I am now a permanent resident of the United States of America. Recruiter Jan 2011 to Jan 2015 Company Name － City Managed end-to-end recruitment (sourcing, screening, reference checks, negotiation and offer generation). Sourced and updated candidates through Applicant Tracking System. Executed rapid talent acquisition strategies e.g., in a span of 6 months, I recruited 122 employees to grow an engineering team from 8 to 130 employees. Hired C-level candidates by engaging passive candidates. Managed relationships with staffing agencies. Researched new sources of recruitment and market intelligence. Led the creation of recruiting plans for all open positions. Developed salary proposals for new recruits. Partnered with local organizations and universities for engagement and interest in jobs offered in their community. Developed and facilitated job recruitment fairs. Promptly corresponded with all applicants and coordinated and conducted interviews. Networked with industry contacts, association memberships and associates. Promoted from recruiter to senior recruiter since 04/2013. Education Human Resources Business Partner, Employee Relations, Workforce planning and Analytics, Training and Development , Human Resources Management Present University of Washington － State Human Resources Management Master of Business Administration (MBA) , Human Resources 2011 State , India Human Resources Bachelor of Science (B.Sc , Biotechnology 2009 Mount Carmel College India Biotechnology Skills Bullhorn, Boolean Searches, Google Resume Search, LinkedIn X-ray search, The Ladder, GitHub, Tech Fetch, Monster, Career Builder, LinkedIn, Indeed.

HR

HR ASSISTANT/PAYROLL Highlights Paychex, Mastertax, ABRA, Time Star, InfoTronics, Store Master, Dominion, QuickBooks Ceridian, PeopleSoft, SAP, Microsoft Word, Excel and PowerPoint, Crystal Reports Experience HR Assistant/Payroll Company Name － City , State Human Resources professional offering over 15 years of combined HR and payroll experience in both manufacturing and academic settings Accurate and timely preparation of employee payroll, payroll tax information, and employee benefits administration Highly effective employer representation in unemployment claims and hearings. 01/2014 to 01/2014 Payroll & Benefits Coordinator Company Name － City , State Process weekly payroll for 100 hourly and salaried Associates Garnishment, Levy and Child Support processing Compile weekly labor hours Enter new hire information into HRIS/Payroll system Assist with Annual Benefits Open Enrollment Process employee status changes in payroll, personnel, and benefit records Respond to Unemployment claims Establish written policies and procedures Assist in employee conflict resolution Worker's Compensation accident reporting Maintain Company-wide OSHA 300 and OSHA 300A. 01/2013 to 01/2013 Assistant Office Manager Company Name － City , State Calculate daily timesheets Enter new hire information into HRIS/Payroll system Process employee status changes Respond to Unemployment claims Maintain OSHA 300 and OSHA 300A Worker's Compensation accident reporting, loss time tracking Process monthly billing Process customer payments Generate purchase orders Maintain HRIS/Payroll system Process invoices for payment. 01/2012 to 01/2013 HR Assistant/Payroll Company Name － City , State Process weekly payroll for 100 hourly and salaried Associates Garnishment, Levy and Child Support processing Compile weekly labor hours Enter new hire information into HRIS/Payroll system Assist with Annual Benefits Open Enrollment Process employee status changes in payroll, personnel, and benefit records Respond to Unemployment claims Establish written policies and procedures Assist in employee conflict resolution Reviewed applications and identified potential candidates for position openings Worker's Compensation accident reporting Maintain Company-wide MSDS documents, OSHA 300 and OSHA 300A Coordinate quarterly meetings. 01/2009 to 01/2012 Safety & Benefits Coordinator Company Name － City , State promoted to this position in 2009) Determine monthly benefit eligibility Maintain benefit HRIS system Determine quarterly 401k eligibility Monthly audit of medical, dental and voluntary insurance products Process 401k Benefit Event Notices Record Associate and customer accidents Maintain OSHA 300 log and annual OSHA 300A for multiple locations Maintain Company-wide MSDS documents Worker's Compensation and General Liability accident reporting and investigation Conducted annual safety training Coordinate monthly random drug screens Respond to Unemployment claims, and effectively represent WESCO in Unemployment hearings Assist with Annual Benefits Open Enrollment Coordinate annual Recognition Luncheon Assist in employee conflict resolution Establish written policies and procedures. 01/2004 to 01/2009 Payroll / Human Resources Assistant Company Name － City , State Process weekly and biweekly payroll for over 300 hourly and salaried Associates Garnishment, Levy and Child Support processing Compile weekly labor hours Enter new hire information into HRIS/Payroll system Process employee status changes in payroll, personnel, and benefit records Compilation and distribution of performance reviewsto multiple locations Transfer weekly payroll direct deposit file Process weekly 401k payments with outside vendor Timely and accurate reporting of new hires to the State of MI Respond to Unemployment claims, and effectively represent WESCO in Unemployment hearings. 01/2002 to 01/2004 Human Resources / Payroll Assistant Company Name － City , State Primary contact between Human Resources and Corporate Payroll Prepare and distribute disciplinary actions for unionized manufacturing plant Maintain daily attendance records Reviewed applications and identified potential candidates for position openings Assist with generating Union layoffs and recalls Maintain accurate confidential employee files Coordinate Annual Service Award Program. 01/2001 to 01/2002 Payroll Tax Analyst Company Name － City , State Computed over 200 quarterly unemployment tax returns for every state in the Continental U.S. Compiled withholding information for weekly tax deposits made via EFT Examined tax information to file monthly and quarterly withholding returns for states and localities Compiled divisional information to complete quarterly and annual Federal filings Analyzed information for annual reporting to Federal, State and local government. 01/1999 to 01/2001 Payroll Clerk / Human Resources Assistant Company Name － City , State Compiled information to calculate bi-weekly payroll for over 200 employees Prepared information for quarterly Federal tax returns, sales and use tax, State and local reporting Coordinated open enrollment for health care benefits Ensured correct paperwork was timely filed for Workers Compensation claims Researched employee records to analyze unemployment eligibility Calculated field trip information for billing back to classrooms Confirmed retirement information for monthly reporting to the State of Michigan Maintained direct deposit system. 01/1996 to 01/1999 Payroll Clerk / Human Resources Assistant Company Name － City , State Calculated weekly payroll for over 350 employees Determined eligibility for health care benefits company-wide, including accurate maintenance of information Liaison between 400 employees and health care insurance company Maintained necessary materials required to conduct new hire orientations Reviewed applications and identified potential candidates for position openings Researched employee information to complete unemployment determination Filed New Hire reports to meet State compliance Reviewed weekly uniform billing for 200 employees, including verification of correct billing and submitted credits Developed spreadsheets to track employee reviews, insurance, and holiday pay Enabled accurate payroll information to be extracted from spreadsheets. Education B.B.A : Human Resources Human Resources MIOSHA Level One Certification Baker College General Industry Certification Macomb Community College － City , State Skills ABRA, academic, Benefits, benefits administration, billing, bi, Ceridian, conflict resolution, Crystal Reports, HRIS, Human Resources, HR, insurance, Process invoices, local government, materials, meetings, Excel, PowerPoint, Microsoft Word, Payroll, PeopleSoft, performance reviews, personnel, policies, QuickBooks, reporting, safety, sales, SAP, spreadsheets, tax, tax returns, written

HR

HR ASSISTANT Summary Hard Worker, Dedicated, Detailed Oriented, Experienced, Organized, and Highly Motivated. These are just some of the many attributes in which I possess as an individual. With over 5 years of experience in Human Resource administration and customer service, I have the talent to quickly adapt to new challenges. Within my experience, I focused on benefits administration, payroll, career development and employment law. Highlights Assigned administrative assignments on a daily basis Implemented employee's handbook Processed documentation for employees Conducted employees' performance reviews Managed Employee Scheduling Coordinated with upper level, co-worker and lower level  Teamwork oriented Processed new recruits Processed payroll  Performed background check Managed inventory supplies  Secured new wholesale food purveyor to decrease costs and increase profits Accomplishments Accomplishments at Pho n More Restaurant Managed restaurant financial objectives by developing financing, establishing banking relationships Prepared strategic and annual forecasts and budgets by analyzing variances, initiating corrective actions, and establishing financial controls​ Developed and implemented strategies to increase average meal checks                          Created restaurant business plan by surveying restaurant demand, conferring with people in the community, identifying and evaluating competitors, preparing financial, marketing, and sales projections, analyses, and estimates  ​  ​     Controlled purchases and inventory by meeting with account manager, negotiating prices and contracts, developing preferred supplier lists, reviewing and evaluating usage reports, analyzing variances, taking corrective actions​  ​ Contributed team effort and inspired team members motivation ​​​and provided high level of customer service and maintain a high profile in the day to day operations ​​Handled any complaints or contentious issues that cannot be settled directly by team members and provides a fast solution​  ​ Accomplished in campaign Recycle Program, divide the right trash to the right bin ​ Accomplishments at Dr. Norman G. McKoy​​ & associates Demonstrated success in administrative employee handbook, developing team building programs and corporate policies, job descriptions and management reports​  ​ Organized office documents, patients' charts and organized office woking areas Welcomed new employees to the organization by conducting orientation  Organized employees' document pockets and maintained employees's confidence and protect operation by keeping human resource information confidential Maintained employee information by entering and updating employment and status-change data  Provided payroll information by collecting time and attendance records  Provided secretarial support by entering, formatting, and printing information, organizing work, answering the telephone, relaying messages, maintaining equipment and supplies​​ ​ Experience Company Name City , State HR Assistant 04/2014 to 02/2016 Increased productivity of the physician's office by organizing patients charts and converting them into digital files, which streamline patient maintenance Processed pay roll through Paychex which includes ensured vacation and sick time are tracked in the system, answered payroll questions and facilited resolutions to any payroll errors Processed incoming mails and out going mails Successfully edited the employee handbook to define job descriptions, create office policies, patient managing and proper patient reports Wrote employee handbook covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information Wrote Standard Operations Procedures Manual (SOPs) detailed every aspect of employee expectations Designed and implement overall recruiting strategy Coordinated with the office manager to recruit the right candidates, administering interviews and conducting background checks Processed documentation and prepared reports relating to personnel activities (staffing, recruitment, training, performance evaluations etc) Identified and reduced business expenses to increase profits by controlling the budget, compares actual results to the budget expectations Company Name City , State General Manager 02/2013 to Current Hostess and waitress 04/2010 to 11/2016 Promoted to interview and recruit new hires in order to sustain longer hours of operation, thus increased company profits Was successful in ensuring the successful integration of new hires by implementing training and compensation structures Ordered foods and supplies for the restaurant, checked and maintained inventory, handling daily accounting and processing payroll Processed cost reduction thought venders and whole sale Increased marketability of the restaurant by designing and creating a new modernized menu Prepared and willing to step up when the restaurant is short of staff or low turn over in order to increase productivity and provide the best service Maintained a great quality and quantity of the foods and restaurant over all Created a Recycle Program by divided the recyclable bin and non- recyclable waste bin Education Bachelor of Arts : Humanities/English 2007 THE UNIVERSITY OF THAI CHAMBER OF COMMERCE , City , Thailand Humanities/English Excelled in Language And Culture, Transportation Management, Critical Reading, Article Writing and Advanced Technical Reading.         ​ Master of Science : Human Resource Management 2014 STRAYER UNIVERSITY , City , State , USA Human Resource Management magna cum laude 3.64 Excelled in Human Resources Law, Management, Ethical, HR Information Systems (HRIS) and Strategic Management Registered for Professional in Human Resources (aPHR) Certification HR Designations: Registering for aPHR (Professional in Human Resources) exam Expect to complete aPHR certification in 2017 Professional Affiliations Enrolling in ongoing training in the areas of compensation and benefits, employee and labor relations, leaves of absence, workers' compensation, workplace safety/security and OSHA Member of Society for Human Resource Management (SHRM) Skills Human Resource Management Skills: Employment Law HR Policies & Procedures Training & Development     Performance Management Employee Relations and Mediation Benefits Administration     Orientation & On-Boarding Organizational Development Staff Life cycle  Computer Skills: HRIS applications (PeopleSoft Enterprise Human Resources) MS Office (Word, Excel, PowerPoint, Access, Outlook) E-Mailing tools-MS Outlook, Windows Outlook, Yahoo and Google     Networking Skills- Job boards and Networking sites  Soft Skills: Professional communication skills and interpersonal skills   Bilingual Thai & English Excellent adaptability in new environments   Hard working, flexible and reliable Honest & Polite   Shape decision making Excellent customer service skills Creative

HR

HR GENERALIST Professional Summary 9 years of experience in Human Resources, benefit administration, employees relations, recruitment and on-boarding, training and development, payroll administration (11 years' experience), customer relations (18 years' experience), and retail management (9 years' experience). I have developed workplace policies and procedures as well as implementation and training on these policies and procedures. I have developed training programs on a variety of different topics, from recruitment and on-boarding to sexual harassment. I have demonstrated skills in solving problems, leading teams and managing staff. Proficient in payroll administration policies and procedures, able to analyze, interpret and implement relevant laws and regulations. Strong work ethic, ability to forge working relationships and foster a level of trust among employees while maintaining neutrality and confidentiality within the workplace. Able to manage office workload, prepare correspondence, maintain records and coordinate events. I have excellent interpersonal and verbal communication skills, and I am able to lead change and build trust. Core Qualifications Benefits Administration (10+ years), Employee Relations (10+ years), Human Resources (9 years), Payroll 9 years), Training & Development (10+ years), Recruitment (5 years) LINKS http://beknown.com/kelly-simard https://www.linkedin.com/pub/kelly-simard/2b/523/3 Intermediate knowledge of most Microsoft office programs, Word, Outlook, Excel and Powerpoint, Prezi, Tableau. Knowledge of various different payroll programs, Core, Core Advanced, Paychoice, Paychoice Online, Encore, and Encore Online, ADI Time, Ultipro Other systems utilized, Hire Centric, Onboarding Hire Centric, Auto-Bene, Taleo and Successfactors. Experience 11/2015 to Current HR Generalist Company Name － City , State Provides Human Resources support for various locations. Produces new hire and termination packages, processes new hires, terminations and employee changes on HRIS. Manages plant Human Resources personnel in both Union and Non-union Environments in the US, Canada and Mexico relating to payroll, benefits and employee issues. Acts as liaison between plant Human Resources personnel and benefit vendors for employee benefit issues. Responsible for processing employee short term disability, FMLA, and Workers Comp. claims. This includes: processing weekly reports to all plants, assisting employees/plants with the filing process, monitoring claims, monitoring employee benefits while out on leave, processing long-term claims. Responsible for the recruiting process for new hires. Responsible for job ads/postings, candidate selection, interviewing, and processing of job offers and new hires. Enters data to HRIS for new hires, terminations, benefits, and other employee changes, and onto benefit vendor systems as needed. Backup or assist with processing various bi-weekly payrolls and provide guidance regarding payroll issues. Maintains annual Random Drug Screening Program. Performs background checks and MVR's on applicable personnel. Administers Employee Recognition Programs. Prepares monthly and/or quarterly Headcount and Turnover reports. Responsible for the the annual Open Enrollment process. Responsible for invoicing of HR related Vendors. Performs other Human Resource Generalist duties and projects as directed by management. 09/2014 to 06/2015 HR Generalist Company Name － City , State Provide day-to-day human resources support for approximately 150 employees in Massachusetts, 15 remotely in various states and 6 in Canada Answer employee questions regarding benefits and other workplace issues Coordinate full cycle of Recruiting process including: responds to employment inquires, coordinates postings and advertising of positions, screens resumes, conducts phone screens schedules and coordinates interviews, checks references, makes offers and assists in the on-boarding of new employees. Run weekly and semi-monthly payrolls Design and conduct company training programs including HR related systems, Leadership Development and Manager training. Monitors and reports effectiveness on employees during orientation period and for career development. Administer and track all leave programs for company including FMLA, STD and LTD. Help develop and administer Company personnel policies Work with management on a variety of issues concerning employee separations, disciplinary actions, and other organizational transactions Administer employee benefit programs and manage annual open enrollment process Prepare annual Affirmative Action plan and ensure compliance with OFCCP federal contractor obligations. 03/2012 to 09/2014 Client Care Payroll Specialist Company Name － City , State Provide a range of customer services to client and staff to support payroll reporting. Respond to client requests and provide information pertaining to HR policies and procedures, additional products and services, taxation and payroll inquiries. Resolve conflicts and problems promptly and courteously with tact and respect. Provide guidance on time and leave record maintenance, applying relevant rules, regulations and instructions. Support report preparation, audits, training and information distribution. A key member of the Employee engagement committee, which creates and executes various events to keep employee morale up. Creator, writer and distributor of the office monthly newsletter. Good understanding of welfare plan provisions - ERISA, COBRA, FMLA, ADA, Section 125, and Worker's Compensation plans. For clients utilizing our Benefits packages, provided benefit administration also provided Benefit training on an annual basis. 07/2011 to 03/2012 Office Manager, Marketing Assistant and Customer Relations Administrator Company Name － City , State Assisted in development of marketing materials from product brochures to website information for this startup company. Handled all incoming inquiries and orders via our customer service division. Created the Customer Service Surveys and tracking system. Managed budgeting for the Marketing, Operations and Customer Service departments also managed invoicing, accounts receivable and accounts payable. Developed the tracking system for credits and debits within the individual departmental budgets. Answered all incoming calls for the company and assisted in the direction and visit preparation for guests. Oversaw day to day activities for office and ordered office supplies, as well as tracking of inventory. 03/2008 to 07/2011 Customer Support Representative Company Name － City , State Performed wide range of administrative and support duties to support efficient call center operations. Head of the departmental activity committee. 08/2004 to 10/2007 Senior Payroll Support Specialist Company Name － City , State Developed and administered payroll trainings on various topics from fringe benefits to year end help. Assisted with the training and development of new employees. Created and filed Amended Tax Returns. Maintained client confidentiality and assisted clients in maintaining personnel records. Trained employees and clientele on in depth rules and regulations of payroll administration. Built customer rapport and trust through professional and courteous communications. Became first line of contact for employees and clientele with payroll questions and/or problems. Managed a client list of over 300 clients while training to become a Senior Payroll specialist. Good understanding of welfare plan provisions - ERISA, COBRA, FMLA, ADA, Section 125, and Worker's Compensation plans. For clients utilizing our Benefits packages, provided benefit administration also provided Benefit training on an annual basis. Education May 2015 Masters of Science : Human Resources Management New England College of Business and Finance Human Resources Management June 2012 Bachelor's : Business Administration New England College of Business and Finance Business Administration Skills accounts payable, accounts receivable, ADA, administrative and support, ads, advertising, Backup, Benefits, Benefits Administration, brochures, budgeting, budgets, bi, call center, com, clientele, client, clients, customer services, Customer Service, direction, Employee Relations, filing, HRIS, http, Human Resource, Human Resources, HR, inventory, invoicing, Leadership Skills, Leadership Development, Marketing, marketing materials, Excel, Microsoft office programs, office, Outlook, Powerpoint, Word, Monitors, newsletter, organizational, Payroll, personnel, policies, processes, rapport, Recruiting, Recruitment, reporting, supervisory, Surveys, Tableau, Tax Returns, phone, training programs, website, writer Additional Information Authorized to work in the US for any employer

HR

HR REPRESENTATIVE Summary A motivated business partner who communicates and collaborates effectively with all levels of personnel by relying on outstanding interpersonal and customer service skills, excellent sense of urgency and time management skills and taking pride in delivering high quality work. Highlights provide a high level of service to both internal and external clients and candidates possess excellent communication skills an organizational guru communication skills, have the ability to shift gears at a moment's notice and enjoy the challenges of helping to build a great organization of talented individuals. Ability to multi-task and work in a extremely fast paced environment. Superb Customer/Client service focus with a demonstrated desire to exceed expectations. Ability to handle confidential information and escalate issues when appropriate. Ability to interface with all levels of the organization, with external candidates and build relationships. Proved ability to serve as a team player with the agility to jump in whenever needed. Flexible, able to change direction quickly. Excellent oral and written communication skills, an ability to multitask, strong attention to detail and be able to work autonomously. A track record of demonstrating strong work ethic, integrity and personal accountability. Organized with strong time management and problem solving skills, intense attention to detail and accuracy, ability to prioritize. Human resources audits Maintains confidentiality People-oriented Organized Exceptional communicator New employee orientations Experience HR Representative , 11/2008 － 02/2016 Company Name － City , State Managed communication regarding employee orientation and open enrollment for benefits. Designed new employee packages and sent them via mail and e-mail. Drafted department-specific employee announcements. Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections. Provided administrative HR support to 1200+ employees at all levels, including executive leadership and C&W Railway, in a manufacturing environment Employee Relations- effectively handled questions, interpreted and administered Collective Bargaining Agreements and policies, and resolved benefits and payroll related problems Talent Acquisition- Collaborated with hiring managers to recruit qualified employees and made hiring recommendations. Took initiative to work with crafted maintenance personnel in order to successfully source qualified candidates for these hard to fill positions. Onboarding & Orientation- Managed the recruiting and on-boarding process of all hourly employees. Conducted and coordinated new employee orientations at all levels to help facilitate organizational objectives. On-boarded 731 hires in 5 years including 3 entire Production crews of 10-15 people each, within 8 weeks Applicant Tracking Systems (ATS) - Customized and implemented an ATS for all North American plants within the organization Managed the Employee Referral Program and created and implemented the HR Outreach Program an integral partner in managing recruiting activities and building candidate relationships; often providing candidates with their first impression of SAFEbuilt and is responsible for helping creating a unique and positive first impression for potential employees as well as provide an outstanding candidate experience for each and every candidate Scheduling interviews, phone screens, candidate testing, working directly with candidates, recruiters and hiring managers, in some cases arranging travel for visiting candidates. Arrange and coordinate schedule changes as they occur throughout interview process. Coordinate interviews for out of state offices ensuring a positive candidate experience. Provide follow-up correspondence to candidates on recruitment status via phone and email. Greet candidates upon arrival for interviews when appropriate, assist them throughout the entire process ensuring a positive experience Updating candidate records and job postings in recruiting systems and confirming new hires. Coordinating the post-interview debrief meetings and providing debrief materials. Creating and extending offer letters. Conducting reference and background checks prior to the onboarding of a candidate. Identifying opportunities for improving candidate experience and scheduling efficiency. Tracking recruiting activities and providing candidate status in a weekly report. Assisting in the coordination of other recruiting activities as needed including attending recruiting events and career fairs ​ Clerk Typist , 08/2008 － 11/2008 Company Name － City , State Prepared correspondence and completed data entry for public records and departmental reporting. Responsible for registering sex offenders. Maintained confidentiality in all aspects of job duties. Sr. Merchandise Assistant, Replenishment Leader, Office Associate , 02/2002 － 08/2008 Managed women's soft lines departments and Replenishment Team in a $3M dollar big box store Enforced sound merchandising and loss control strategies Excelled in building, motivating, coaching, and training hourly teams Responsible for cash handling procedures and daily opening/closing procedures Resolved internal and external customer problems and made smart decisions that drove sales, profits, and world class customer service Responsible for reconciling timecards, employee development, performance reviews, and maintaining confidentiality 08/1998 － 02/2000 Company Name － City , State Education Colorado State University － City , State Bachelor of Science Apparel and Merchandising Apparel and Merchandising Human Resources Certificate Mountain States Employers Council Skills administrative, administrative support, benefits, C, cash handling, closing, coaching, com, Interpersonal Skills, Council, customer service, Customer Service Skills, data entry, Decision Making, Employee Relations, hiring, HRIS, Human Resources, HR, Interpretation, Labor Relations, leadership, merchandising, Lisa, negotiations, organizational, payroll, performance reviews, personnel, policies, Problem Resolution, reconciling, recruiting, reporting, sales, sound, employee development

HR

HR SPECIALIST Summary Results-driven professional with comprehensive experience in human resources, customer service, and financial services; strengths include problem-solving, strategic thinking and creativity; known as a self-motivated individual with the ability to work well with others in fast-paced environments with outstanding communication skills. Highlights Recruiting Employee relations Personnel records maintenance New hire orientation Exceptional interpersonal skills Workday proficient Accomplishments dlodldl Experience HR SPECIALIST Jul 2013 to Current Company Name － City , State Support the HR Operations Service Delivery model by serving as a primary contact for escalated issues related to Human Resource Services (e.g., employee benefits, recruiting, on-boarding, relocation, leaves of absence, workforce administration, etc). Actively listen, interpret and articulate the needs of the customer (employees, Human Resources team members and management) to ensure timely research and resolution of escalated issues. Monitor and maintain case management / ticketing queues to ensure cases are assigned and resolved within stated service levels, as well as to ensure accurate documentation of case status and issue resolution. Seek guidance on more complex issues from senior team members and/or internal/external partners as needed, as well as follow established approval processes for all issues requiring resolution outside the standard. Provide support to Sr. HR Analysts, HR Analysts and management with special projects as required. Work with human resources support center to monitor and maintain the highest level of quality service and employee satisfaction. Handle sensitive employee data with the utmost of discretion. Preparation and review of specific reports, as well as coordinate and assist in the uploading of mass data changes as needed. Maintain library of process documents (SOPs, Job Aids, etc.) to ensure accuracy, efficiency and version control. Partner with service delivery team members to review and recommend process improvements and enhancements. Maintain employee records through imaging and indexing documents appropriately. Assist with invoice reconciliation and processing, document preparation review and other similar administrative duties as assigned. STAFFING SPECIALIST Jun 2008 to Jun 2013 Company Name － City , State On-site point of contact for Co-op/Intern program Completed applicant tracking in Hire systems Responsible for on-boarding of co-ops/interns-payroll/creation of Identity Manager accounts/badging Facilitated New Hire Orientation Processed various workflow forms as needed Interfaced with co-op/interns, managers and contractors when appropriate Conducted exit interviews with co-ops; terminate them from the system Other duties as assigned. Conducted new employee orientation to foster positive attitude toward organizational objectives. STAFFING COORDINATOR Aug 2007 to Apr 2008 Company Name － City , State Responded to associate benefit questions; researched and resolved Assisted with coordinating and conducting HR-related training and other workshops Maintained current knowledge of HR practices, laws, and regulations Addressed/escalated customer issues and concerns-payroll/benefits/badging Assisted Staffing Specialists with Benefit refunds, Workers Compensation, Jury Duty, STD/LTD form preparation Interfaced with candidates, managers and associates when appropriate Produced daily staffing team reports Facilitated New Employee Orientation Conducted phone-screens over the phone with applicants Conducted interviews with applicants Special projects as assigned. RECRUITING COORDINATOR Sep 2004 to Aug 2007 Company Name － City , State Conducted phone interviews with applicants. Developed and enhanced effective relationships with colleges and universities, job fair groups, business associations, advertising and recruitment agencies, and other key resources for sourcing candidates to fill internal positions. Teamed with business line managers to identify, recommend, and interview the most qualified candidates. Functioned as a liaison between assigned business line(s) and human resources to capitalize on company-wide recruitment initiatives, events, opportunities, and practices. Represented U.S. Bancorp in the community; proactively sought opportunities to source candidates. Performed many duties involving employee communications, such as pre-employment screening, responded to routine questions regarding human resources' policies and procedures, identified potential issues, etc. Maintained and distributed current employee information. Answered questions from employees regarding personnel issues. Instructed and assisted employees in the completion of forms. Delivered New Employee Orientation training. Recruited and interviewed 25 applicants per week Conducted new employee orientation to foster positive attitude toward organizational objectives.. CUSTOMER SERVICE REPRESENTATIVE Feb 2001 to Apr 2004 Company Name － City , State Answered inbound calls for 401(k) customers. Placed outbound calls as a follow-up to customer concerns pertaining to their 401(k) plans. Processed numerous transactions on 401(k) customers' accounts, i.e. loans, withdrawals, exchanges. Investigated pending issues on 401(k) customers' accounts, i.e. address changes, changes in employment status. TRUSTEE BOARD MEMBER Sep 2014 to Dec 2015 Company Name － City , State Appointed by the church's pastor to the board to assist with making decisions for the church. Served as financial secretary, processing payroll checks for those on church payroll. Assisted with analyzing and amending the church's budget as necessary. Conducted quarterly business meetings with other board members providing financial update of the church to the members. Education Masters , Public Administration May 2006 Northern Kentucky University － City , State Public Administration Bachelor of Arts , English Writing May 2002 Northern Kentucky University － City , State English Writing Affiliations doldldld Skills articulate, benefits, case management, employee communications, Human Resources, payroll, processing payroll, personnel, policies, processes, quality, recruiting, research, Staffing, phone, workflow

HR

HR MANAGER Highlights SENIOR HUMAN RESOURCES STRATEGIST / RECRUITMENT MANAGER Talent Management | Strategic Recruitment Planning Organizational Development Top-performing Human Resources Professional with 10+ years of experience providing innovative and results-driven leadership within small and large organizations. Proven ability to effectively communicate with staff on all corporate levels, create and inspire positive relationships, and build solid teams of professional employees. Expert in designing effective recruiting strategies targeting top-quality talent, performing contract negotiations, and creating initiatives improving employee satisfaction and retention. Characterized as a compassionate manager, strategic leader, and executive recruiter. Value Offered Workforce Planning Team Building & Facilitation Project Management Vendor Relations FMLA Employee Retention Performance Appraisal Behavioral Interviewing Performance Improvement Employment Branding Recruitment Training & Development Accomplishments PHR - Professional in Human Resource Management Society of Human Resource Managers (SHRM) Publications: AT&T and TempHelp Build, Buy or Barrow for Success - AT&T's Wisconsin Manual for Sales and IT; Hiring Protocols (AT&T) - Strategies for Identification, Selection and Retention; Impact Recruiting - How Question Design Makes the Difference Instructor - UWM - School of Continuing Education & Certification Course: Attract/Retain&Sucseed - Designing recruitment strategies to align with business objectives. Experience HR Manager March 2013 to Current Company Name Overvie. Corporate HR Manager for project management & consultancy firm - offering advisory services to the life science, biotechnology & medical device industries. I provide strategic direction and design in all areas affecting talent acquisition, onboarding, performance management & instructional training design. My primary responsibilities involve aligning talent acquisition strategies with our practice concentrations and subject matter needs. I focus on recruitment (search, interview, offer contracting) retention (employee relations, Associate satisfaction), performance management (analytics, evaluation design, job descriptions (work design) and training/development. I am a member of our Leadership Team, serving in the capacity of Director - Talent Assimilation. I also focus extensively on succession planning - training our leaders in tactical, operational, human capital & organization change management strategies. Manager - HR Corporate Recruiter and HR consultant January 2006 to March 2013 Company Name for company division specializing in state-of-the-art recruiting design, HR administration and change management initiatives for large public company. Coordinated full-cycle recruiting and retention strategies for management positions at corporate headquarters and nationwide facilities. Partnered with hiring managers to provide insight and direction regarding interview and selection processes. Developed corporate recruiting policies, joined Corporate HR Team to assist with interview, job fair, and training projects, and report weekly metrics to senior management. Spearheaded implementation of company's first applicant tracking system (Region) Redesign interview techniques - question design, skill evaluation and situational analysis study Reduced total turnover rate by 20%. Decreased turnover by 35% for Chicago region. Created vendor management system and clear contract negotiation process. Lead Selection Advisor - Determined traits, experience, and attributes necessary for specialized positions to recruit and hire top-talent. Improved paper communication process by implementing E-Fax System. Reduced unethical and inappropriate behavior, avoiding further turnover. Design Recruitment protocols - initial, question design and follow-up. Sr. HR Generalist/Lead Recruiting Manager January 1998 to January 2006 Company Name － City , State Provided human resources and recruitment & HR Generalist support for growing placement firm consisting of approximately 38 (FT) and 514 (PT/Temporary) employees. Oversaw marketing of HR opportunities and recruitment of qualified candidates. Conducted research and was lead recruitment design and implementation manager. Additionally, I had responsibility to ensure contract compliance and monitor all service level metrics. Designed new databases and internet searches modalities to find passive and active candidates. Promoted from HR Generalist to HR Recruiting Manager based on strong performance in process improvement, recruitment initiatives, and performance management. Administered full-cycle recruiting and retention processes for largest branch consisting of 1,500 employees. Managed EEOC, FSLA, ADA, FMLA, employee relations, workman's compensation, benefits administration, and payroll. Coordinated new hire orientations, facilitated trainings, and advised managers on performance management, employee evaluations, compensation, promotions, and terminations. Employee Relations Generalist January 1992 to January 1998 Company Name － State Managed HR operations and generalist duties across the nation for institute consisting of 1,700 employees and 30 facilities. Oversaw employee relations, FMLAs, EEOC, ADA, FSLA, benefits, and payroll. Directed hiring managers on company policies, procedures, performance management, and terminations. Monitor recruitment "fill-rates" for Illinois Reduced unethical and inappropriate behavior, avoiding further turnover. Key contributor in Applicant Tracking System. Created company policy guide for supervisors and senior management. Developed and implemented employee wellness and referral bonus programs. Managed annual budget of $2M. Education MS : Human Resources Marquette University － City , State GPA: Cum Laude Cum Laude Human Resources JD The John Marshall Law School BA Bachelor of Arts Marquette University － City , State Skills ADA, art, benefits, benefits administration, biotechnology, Branding, budget, change management, contract negotiations, contract negotiation, databases, designing, direction, employee relations, senior management, Fax, focus, hiring, Human Resources, HR, Team Building, Leadership, Director, marketing, Organizational Development, payroll, Performance Appraisal, performance management, policies, processes, process improvement, Project Management, protocols, quality, RECRUITMENT, Recruiting, recruiter, research, Strategic, STRATEGIST, training design, vendor management, Vendor Relations

HR

SENIOR HR Highlights Safety ManagementEmployee EngagementHR GeneralistTraining & DevelopmentOrganizationRecruiting & Succession Planning Accomplishments Experienced in union and non union manufacturing, sales & headquarter environments. Established North American region safety operations network across US & Canada, 7 manufacturing sites and 4separate business units, this model has been used in other functional areas. Experience Senior HR January 2007 to October 2010 Company Name － City , State Industrial Development DirectorNovember 2015 to CurrentDanone - Minster, OHDevelopment of consistent technical training to assure skill attainment across the 7 manufacturing sites in the region. Environmental, Health & Safety DirectorOctober 2010 to October 2015Dannon - Minster, OHEstablished and led regional safety and health network for 4 Dannon US sites. Expanded responsibilities to include allsafety auditing across 7 dairy Danone sites, waters division and baby nutrition divisions in the US. Attained One Team Award for the region attaining no lost time incidents during a time of growth.Expanded skill set to become an internal ISO 22000 quality auditor and a ISO 14001 Environmental auditor.Assured EHS transition for 2 newly acquired businesses.Lead on bio-vigilance, food and site security. Led site of 400 employees and 200 contractors in HR, training and safety functions during a time of high growth andextensive change. Key contributor for negotiation team first union contract with BCTGM resulting in millions of dollars of savings inbenefit costs over the term of the 5 year contract. Implemented behavior based safety methods to reduce lost time from 12 to zero resulting in a 3 year record of nolost time incidents.Transitioned and reduced 24 shift configurations to 4 by implementing 12 hour 24/7 shift organization.Succession plan recruiter lead to assure bench strength in industrial manager and supervisor roles. January 2002 to April 2007 Company Name A Bayer Material Science Company - Sheffield, MALed HR/Training functions for 5 New England States. Closed one facility including outplacement of personnel.Team member for carve in team to align another site into a wholly owned subsidiary of Bayer.Transitioned 24/5 operations to a 24/7 schedule after successfully defeating union organizing campaign.Led cross-functional training team to attain $141,000 Massachusetts workforce development training grant.Assured completion of training of new employees and cross training of personnel from hourly to executive level. Implemented crisis management process, including negotiating local employee assistance vendor incoordination with national contract.Oversaw recruiting activities to identify top talent using consistent, high impact recruiting and compensationmethods.Contributed to the Job Safety Behavior Observation process (JSBO) by conducting ongoing health, safety andISO audits. Reason left - trailing spouse. January 2000 to February 2002 Company Name Angola, INServed as process owner for operations of human resources functions, operations quality organization, as well asliaison to division and corporate information systems and finance functions. Facilitated staff role identification and structure to provide support to customer-centric organization.Led order fulfillment team. Reduced errors by 83% using structured problem solving approach.Implemented performance management process. Reason left - plant closure Human Resource ManagerJuly 1996 to December 1999Ingersoll-Rand ARO Fluid Products Division - Angola, INManaged human resource functions, including safety, training and development, workers' compensation, organizational effectiveness, staffing, payroll and labor negotiations. Served as chief spokesperson in UAW contract negotiations team integrating cell based and skill based paylanguage.Communicated and implemented policies and procedures, including Americans with Disabilities (ADA) andFamily Medical Leave Act (FMLA).Contributed to Kaizen, suggestions, business strategy planning, and safety teams as well as quality advantagetraining, quality of leadership, and money stream training.Reduced absenteeism from 4% to 1.5%.Implemented case management and return to work programs, reducing average lost days from 273 to zero.Reduced workers' compensation costs by 62%.Closed 114 grievances without arbitration in 3 years. Human Resource ManagerFebruary 1989 to March 1996Hendrickson Truck Suspension - Kendallville, INOversaw human resource functions for multiplant operations. Functions include safety, training and development,workers' compensations, organization effectiveness, staffing and labor negotiations. Managed 3 direct reports Implemented first HRIS - ABRAAttained 3 promotions and received the Hendrickson President's Award. Reason left - reorganization. Education Bachelor of Science : Personnel , 1988 Purdue University － City , State , USA Personnel Associate of Science : Supervision , 1987 Purdue University － City , State , USA Supervision Associate of Science : Plant and Soil Science , 1985 State University of New York - Cobleskill － State , USA Plant and Soil Science Skills ADA, approach, arbitration, auditing, business strategy, case management, contract negotiations, crisis management, finance, functional, HRIS, Human Resource, human resources, HR, information systems, ISO, leadership, Material Science, money, negotiating, negotiation, negotiations, network, organizing, organizational, payroll, performance management, personnel, policies, problem solving, quality, recruiting, recruiter, Safety, staffing, structured, supervisor, technical training

HR

HR GENERALIST Professional Summary Dependable and responsible Human Resources Generalist with over fourteen years experience in a fast-paced environment. Solid team player with great positive attitude and exceptional people skills. Experience in many areas of HR including benefits, compensation, employee relations, recruiting, payroll and processing of new hires and terminations. Strong customer service and detail oriented. Core Qualifications Conflict resolution & creative problem solver Able to adapt and implement change Excellent communication skills Quick learner Strong Word, Excel, PowerPoint Training and development Accomplishments ADP, Benefits, coaching, excellent communication, conflict resolution, consultation, customer satisfaction, employee relations, interpretation of policies, leadership, Excel, PowerPoint, Word, Payroll, People Soft, performance reviews, performance management, personnel files, implementing policies & procedures,recruiting Experience 02/2013 to 06/2015 Hr Generalist Company Name － City , State Process Improvement Implemented new Bio-metric clock and attendance policy for hourly employees Advised managers and implemented a discipline action policy Created and monitored new vacation calendar Coordinated employee engagement activities to create positive enviroment Protective Services Applied safety procedures and policies as outlined in Department Safety Manual Provided HR related support and advice to management and staff on a range of HR functions including talent acquisition and retention, employee relations, performance and compensation planning, learning & development, and effective leadership practices Managed employee relations investigations resulting from complaints and recommending resolutions Implemented and enforced human resources policies and procedures and ensure managers are consistent applying all policies and procedures Managed the merit increases and performance reviews and made recommendations Assisted benefits management including open enrollment training, conduct new hire orientations and assist employees with resolving issues Managed the Reduction in Force process including outplacement Managed recruiting process including prepare offer letters and all pre-employment background and drug tests Using ADP processed weekly payroll, review all time cards for accuracy and ran reports Worked closely the Payroll & Benefits teams to resolve and escalate any associate issues Processed all employee actions: new hires, terminations, status changes, title & salary changes using People Soft Managed & processed leaves of absence including FMLA, Worker's Compensation according to policy and federal/state regulations Managed Temporary Associates working with staff agencies to ensure proper staffing needs Maintained employees personnel files including I9 forms Explained human resources policies and procedures to all employees Conducted exit interviews for all employees Worked closely with managers to facilitate year-end talent reviews and performance reviews Coordinated Employee Assistance Programs seminars and events Assessed employee performance and issued disciplinary notices Ran queries and reports through the ADP and People soft system FX and Latin America Trading. 01/2008 to 06/2011 Company Name － City , State Provide consultation, guidance, and coaching to managers in areas such as employee relations and conflict resolution Manage visa and relocation process for employees Assist in the managing the Voice of the Employee Survey Assist in managing the talent planning and performance reviews Assist delivering and documenting performance management process Partner closely with compensation, benefits, legal and compliance to resolve any issues Ensured consistent interpretation and application of employment policy and practices Responsible for handling employees inquiries, accurately providing information to ensure resolution of any complaints and customer satisfaction Answered managers and employees inquiries by providing knowledge of benefits and policies Processed all new hires, transfers, leave of absences and terminations Managed leave of absence to include Short Term Disabilities and Family Medical Leaves Identified and resolved employee payroll and benefit issues Managed the on-boarding process of new hires including employee files and I9 verifications Worked with managers and recruiters to fill open positions Produced monthly headcount report, processed year-end bonuses and salary actions Worked with legal to process visas for all relocating employees and their family Ensured superior employee experience by addressing employees concerns, demonstrating empathy and resolving problems on the spot Assisted employees in person and via telephone. 04/2000 to 01/2008 HR REPRESENTATIVE Company Name － City , State Answered employees questions regarding benefits and HR Policies. Investigated and resolved employees inquiries and complaints in a timely manner. Processed all new hires, transfers, Leave of Absences and terminations. Produced monthly headcount report and processed all merit increases and bonuses. 01/1997 to 01/2000 HUMAN RESOURCES ASSISTANT/PAYROLL COORDINATOR Company Name － City , State Provided general administrative support to HR Director, Generalist and Staffing team of five. Delivered new hire orientation of benefits and payroll procedures for all new hires. Processed all payroll functions such as new hires, terminations, Leave of Absences. Education 2003 Associate of Arts : Sociology Business Management HUNTER COLLEGE － City , State Sociology Business Management BOROUGH OF MANHATTAN COMMUNITY COLLEGE － City , State Languages Able to read, speak and write Spanish Skills administrative support, ADP, Benefits, coaching, Excellent communication, conflict resolution, conflict resolution, consultation, creative problem solver, customer satisfaction, employee relations, employee relations, forms, human resources, HR, interpretation, Latin, leadership, legal, legal and compliance, letters, Director, managing, Excel, PowerPoint, Word, Payroll, People Soft, People Soft, performance reviews, performance management, personnel, Policies, Process Improvement, Quick learner, read, recruiting, Safety, seminars, Spanish, Staffing, telephone, year-end

HR

HR CONSULTANT Summary Certified Human Resources Professional with 15 years background in full range of HR functions with extensive experience in employee management, hiring, training State and Federal compliance and the ability to incorporate HR practices to achieve business results. Highlights Training and development Recruiting Exceptional interpersonal skills Manager coaching and training Performance management Employment law compliance Employee relations Accomplishments Established HR infrastructure as companies transitioned from small to mid-size. Trained HR staff in proper creation and retention of HR documentation Instituted Performance Management process with supporting training and follow-up. Supported Company through change management during and after acquisition. Implemented process for leave management incorporating the complex interaction of FMLA, CFRA, ADAAA and PDL. Experience HR Consultant July 2014 to December 2014 Company Name － City , State Partnered with legal department of multi-state client (40,000+ employees) to establish ADAAA and other workplace compliance. Identified and updated a backlog of LOA and accommodation issues. Human Resource Specialist August 2008 to June 2014 Company Name － City , State Human resources advisor to a diverse group of clients from various industries, delivering customized HR service solutions that positively impact client business and ensure compliance with State and Federal laws. Reviewed federal and state laws to confirm and enforce company compliance.Designed the employee performance evaluation process and merit program.Created and implemented the exit and interview program process.Advised top management on appropriate employee corrective actions.Created and modified job descriptions within all departments.Worked with senior-level management to create fair and consistent HR policies and procedures.Worked with HR advisors and HR representatives on establishing consistent hiring practices.Created and managed more than [Number] confidential personnel records.Guided clients on how to conduct background checks and verify references.Developed more than [Number] employee handbooks, including design and layout.Facilitated monthly meetings to develop strategies that would positively influence workplace relationships.Conducted an average of [Number] employee exit interviews per year.Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments.Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments.Guided the startup and management of all HR operations, systems and programs for a new location within the company.Led a weekly open enrollment question and answer session with employees on benefit program updates.Supported [Number] employees at all levels, including executive leadership.Recruited and interviewed [Number] applicants per [Time period].Increased the employee base by [Number]% to meet changing staffing needs.Implemented an innovative employee incentive program, which resulted in a [Number]% increase in staff productivity.Directed [Initiative] to maximize [Positive outcome].Answered employee questions regarding [Topic] and [Topic] and resolved any issues.Advised managers on organizational policy matters and recommend needed changes.Conducted new employee orientation to foster positive attitude toward organizational objectives.Directed personnel, training and labor relations activities.Identified staff vacancies and recruited, interviewed and selected applicants.Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Worked directly with small business owners and start-up companies to build, redefine and update HR department to support organization's strategic goals and objectives. Provided liability management training to supervisors and managers. Created and implemented interview and selection, performance management, succession planning processes. Utilized HR Metrics to support creative solutions for Human Capital Management. Provide guidance on compliance as well as design programs to attract, retain and grow staff. Manage ER matters to provide conflict resolution and mitigate liability. Human Resource Generalist April 2007 to April 2008 Company Name － City , State Partnered with managers to interpret and implement company policy, providing insight and guidance on employment law in order to maintain consistency and compliance. Provided coaching and counsel in the areas of employee relations, performance management and corrective actions. Acted as liaison between managers, employees and centralized HR functions during implementation of organizational process changes. Identified issues and proposed changes that challenge the status quo to align growth with corporate goals. Considered SME (subject matter expert) for Leaves of Absences, Workers Compensation and I-9 compliance. "Go-to" person for HR staff. Created and implemented processes for rectification of compliance issues. Worked closely with corporate benefits in order to implement new leave process. Developed materials to guide employees through newly implemented processes. Human Resources Coordinator January 2003 to January 2007 Company Name － City , State Partnered with managers and supervisors in order to provide HR support for 3 sites in Southern California, with over 600 employees. Managed all LOA including FMLA, CFRA and PDL to ensure compliance with State and Federal regulations and company policies. Provide coaching and counseling in the areas of compliance, employee relations, disciplinary actions and review process. Worked closely with the VP and legal department to respond to EDD, FEHA and company hotline complaints. Successfully avoided litigation by consistent practice and clear documentation. Conducted investigations, documented and determined appropriate resolution. Proactively determined training needs and created programs to develop workforce for anticipated technology, reducing staff turnover, increasing productivity and quality. Developed screening matrix for government funded training program resulting in 100% successful completion and overall improvement in workforce. Supported Distribution center with all HR related needs during automation, including change management and department restructure and compensation structure. Working member of implementation team for Oracle HR. Provided staffing and recruiting support for positions ranging from hourly to technical specialties. Conducted market analysis using compensation surveys to ensure equity for employees. Calculated quarterly and annual bonuses per multiple national and international programs. Maintained training record to comply with ISO9001 audits. Resolved employee issues with payroll and Benefits. Conducted New Hire orientation, Sexual Harassment Prevention and other training as required. Administered review process for non-exempt and exempt employees. Evaluated, selected and built relations with vendors resulting in 50% reduced cost and better service. Provided support for HR department and coordinate all on-site and off-site events. Interacted with workers' compensation and medical facilities to facilitate claims resolution. Maintained FMLA and WC documents and logs. Worked closely with VP of HR on matters ranging from creation of new awards program to facility closures. Compiled and filed OSHA and AQMD reports per requirements. Administrative Assistant January 2000 to January 2001 Company Name － City , State Provided general support for the HR department and director of HR. Responsible for all company events, recreation programs, answering general benefits inquiries and ensuring completion of all paperwork. Education B.S. : Pharmacology University of Dundee B.S., Pharmacology, University of Dundee, Scotland Certifications PHR , GPHR SHRM-SCP - Senior Certified Professional Professional Affiliations Society of Human Resources Managers (SHRM) and PIHRA Skills

HR

HR ASSOCIATE Summary Innovative and artistic professional with 6 years in the fashion industry, and an Energetic Recruiter who is self-motivated and results-driven with strong communication, analytical, problem solving and reasoning skills. Highlights Trend and emerging brand awareness Detail-oriented Apparel styling techniques Superior communication skills Strong creative design skills Self-motivated professional Superb attention to detail Hiring and retention Training and development Recruiting Employee relations Personnel records maintenance New hire orientation Exceptional interpersonal skills Experience HR Associate Jan 2015 to Current Company Name － City , State Recruit and interview at least 10 applicants per week. Answer employee questions regarding benefits and company protocol as well as resolving any issues. Conduct new employee orientation to foster positive attitude toward organizational objectives. Direct personnel, training, and labor relations activities. Identify staff vacancies and recruit, interview, and select applicants. Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Cashier Captain Feb 2014 to Sep 2014 Company Name － City , State Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Operated a cash register to process cash, check and credit card transactions. Administered all point of sale opening and closing procedures. Offered exceptional customer service to differentiate and promote the company brand. Offered direction and gave constructive feedback to motivate team members. Sales Associate Nov 2013 to Feb 2014 Company Name － City , State Explained information about the quality, value and style of products to Influence customer buying decisions. Guided customers in choosing items that reflected personal style and shape. Recommended merchandise based on customer needs. Cashier, Shipment Associate Nov 2010 to Jan 2014 Company Name － City , State Computed sales prices, total purchases and processed payments. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Operated a cash register to process cash, check and credit card transactions. Replenished floor stock and processed shipments to ensure product availability for customers. Administrative Assistant Aug 2011 to Dec 2012 Company Name － City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Maintained the front desk and reception area in a neat and organized fashion. Dispersed incoming mail to correct recipients throughout the office. Organized files, developed spreadsheets, faxed reports and scanned documents. Made copies, sent faxes and handled all incoming and outgoing correspondence. 1st and 2nd Grade Sunday School Teacher Oct 2009 to May 2010 Company Name － City , State Planned lessons and created classroom materials to instruct students about Judaism. Established and enforced rules for behavior and procedures for maintaining order among a class of 18 students. Created and enforced child-based hands-on curriculum to promote student interest and receptive learning. Education Bachelor of Arts , Culture and Media Studies 2015 Eugene Lang College The New School for Liberal Arts － City , State GPA: GPA: 3.87 Dean's List (2011 - 2015) - awarded for maintaining a 3.5 GPA or higher per academic year Dean's Scholarship (2011 - 2015) - awarded for academic excellence Lang College Scholarship (2011 - 2015) - awarded as incoming student for leadership potential then continued for maintaining satisfactory academic performance Minor in Psychology 3.87 GPA Dean's List (2011 - 2015) - awarded for maintaining a 3.5 GPA or higher per academic year Dean's Scholarship (2011 - 2015) - awarded for academic excellence Lang College Scholarship (2011 - 2015) - awarded as incoming student for leadership potential then continued for maintaining satisfactory academic performance University of Massachusetts Amherst － City , State GPA: Dean's List 4.0 GPA Dean's List Affiliations UMass Amherst Hillel | Aug 2009 - May 2010 New School Jewish Student Union | Aug 2011 - Present Volunteer for City Seniors Social Club at the YMCA | Feb 2012 - Mar 2012 Notable Achievements Old Navy Credit Card Enrollments (2013) Recognized as one of the top performers in the nation for Old Navy Credit Card enrollments. Employee Recognition, Schnucks Supermarket - Kaldi's Coffee In-Store Location (2009) Recognized by top associates for "great customer service." Skills Administrative Management, Problem Solving, POS, Human Resources, Time Management, Customer Service, Critical Thinking, Great Organizational Skills, People Skills

HR

HR COORDINATOR Summary To obtain a Human Resources Generalist position that will fully utilize my extensive background and in HR, including experience in onboarding, payroll, benefits and compensation, HR policies and training and development Human Resources Skills Payroll · Benefits Administration · Employment Law · FMLA/ADA/EEO/WC · HR Policies & Procedures · Staffing & Retention· Employee Relations · HR Program/Project Management · Orientation & On-Boarding · HRIS Technologies · Training & Development·  Performance Management  Professional Experience HR Coordinator 12/2015 to Current Company Name City , State Process bi-weekly benefits deduction for payroll on time in Fidelity payroll system and answered employee's questions regarding timesheet, leave, and pay questions.        Worked with senior-level management to create fair training and development policy. Administered training and educational assistance program and application. Monitor educational reimbursement process. Provided training and development to corporate managers  Key person in completing and submitting form 1095 and 1094 for Affordable Care Act (ACA) reporting requirement. Researched, attended webinars and kept open communication with vendor during the ACA compliance process.        Managed and administered Family Medical Leave (FMLA) and Disability (ADA) program, including keeping track of the status changes to ensure both employee and company is in compliance. Administered Paid Time Off (PTO) donation program for employees on FMLA.       Ensured full compliance of worker's compensation. Managed, supervised, and reported all Worker's Compensation cases and follow up with Worker's Comp vendor on each case until they close. Educated and advised employees on worker's comp. Trained manager on the reporting process for any workplace-related injury cases. Performed OSHA survey and report.         Administered benefits for all benefit-eligible employees. Actively participated and involved with yearly benefits open enrollment by personally visiting employees on client's site to deliver new plan year's benefits information. Sent out 401K notification to employees.  Instrumental in the entire onboarding process. Conduct and present new hire orientation on a weekly basis. Sent out offer letter and employment agreement Performed background check on corporate hires and advised HR Director on the results. Process E-verify for all new hires. Addressed inquiries from employees and management regarding new-hire activity. Provide support to employees in-person, over the phone, and through e-mails. Solved and assisted management in multiple employee-related issues.         Main person for managing and maintaining Flexible Spending Account (FSA) benefits including health, dependent care, transit, and parking In charge of maintaining benefit enrollments on Kelly website.         Lead person for monitoring and maintaining company's Learning Management System – BizLibrary. Using BizLibrary to conduct annual compliance training course to approximately 500 employees and generating weekly training completion report.        Played a key role in annual performance review process. Maintained and trained managers on the performance management system – Halogen. Assisted employees with technical issues using Halogen and how to fill out the review form.         Ensuring successful implementation of new HRIS system, Del-Tek by testing out multiple HR-related functions and compile HR forms and documents for the Del-Tek system.         Reviewed federal, state, and local employment law to confirm and enforce company compliance. Ensure clear communication with benefits and business vendors when there is a change. HR/Payroll Coordinator 07/2015 to 12/2015 Company Name City , State Specialize in payroll-related task, issues, and wage compliance Maintain and process weekly payroll, manual checks, and commissions on ADP system for three dealership locations Process employment verification requests Set up new employees and terminations using Applicant One, ADP and Reynolds Update and verify I-9 forms Assist with worker's compensation Process wage garnishments and child supports Process onboarding documents Answer employee's questions on policy, payroll, benefits, and wage deductions. Human Resources Communications Executive 04/2012 to 02/2012 Company Name City Organized monthly New Executives Orientation (Onboarding) Program Interviewed employees, prepared speeches and write-ups for internal activities Wrote, edited and prepared 90% of write-ups in the internal newsletter on time Increased the edition of Resort Living newsletter frequency from bi-monthly to monthly Assisted in organizing company's biggest internal annual event for 13,000 employees. Human Resources Executive Secretary 02/2011 to 04/2012 Company Name City Organized and managed Human Resources department's events and meetings Created and managed the Senior Vice President of HR and Legal's calendar and meetings Prepared minutes for the department's monthly meeting Assisted in preparing department's Standard Operating Procedure manual Assisted with HR admin works as required Ordered and controlled the office supplies. HRIS and Software Skills Advance in administering employer website for Halogen, Fidelity (payroll and 401k), Kelly, Discovery Benefits and PCR applicant tracking system Intermediate knowledge in Applicant One, ADP, Del-Tek and Reynolds Advance knowledge of Microsoft PowerPoint, Excel, and Words Beginner knowledge of Microsoft Access Beginner knowledge in Content Management System (CMS) Accomplishments Revamped the orientation process for all new hires that will be implemented company-wide. Ensured department's functionality and dependability by performing multiple additional department's tasks seamlessly during a rough transition period. Fostered an open communication and teamwork environment by working with multiple departments, and team members when working on a project. Was noted as a team player by teammates and supervisor. Worked with upper management to revise and create new training application form, policy, and procedure. Created offer letter and employment agreement templates for the company and assisted in revising employee's 60-day check-in form and policy ​ Education Bachelor of Science : Management George Mason University City , State Management 3.84 Excellence in Major and Magna Cum Laude Related coursework: Teamwork, Intro to HR, Advance HR, and Honors Seminar in Leadership Associates of Arts and Science Degree : Business Administration Lord Fairfax Community College City , State Business Administration 3.77 Magna Cum Laude Languages Speak fluently in English, Chinese (Mandarin and Cantonese), Malay  Membership, Trainings, and Certificates Member of Society for Human Resources Management (SHRM) 04/2015 to Current Essentials of HR Seminar 04/2016 Form I-9 and E-Verify by SHRM 02/2016 Certificate of Excellence in the Major of Management 05/2015 Presentation skills training through Knowledge Sharing Sessions, Malaysia 09/2012 Corporate Grooming and Business Etiquette Training, Malaysia 03/2012 Malaysia Leadership Conference, Washington D.C. 12/2011

HR

Summary Chicago HR generalist offering Recruitment, Attendance Management System, Payroll Processing, MIS, Employee Engagement processing Employee Master Data. Highly driven to achieve company goals. Highlights Microsoft Office, specifically Word, Excel, PowerPoint and Outlook (use of Google Search, Yahoo Search, and LinkedIn Search effectively for Lateral Hiring and highly Flexible. Experience 05/2014 to 04/2016 Company Name 01/2012 to 03/2014 HR Executive Company Name - City , State Selection Ratio. Updating & creating Job Descriptions as and when required. Coordination with Hiring Managers capturing HR/ FTE requirements. Job Postings on various job portals. Developed a System called MINT for tracking Recruitment Work Flow incorporating various selection and offer making policies. Worked under highly fast spaced environment responsible for sourcing candidate's profiles from job portals, social media, employment agency, employee referrals, screening Profiles, conducting HR interview round. Scheduling interview rounds with Technical Interview Panelist's. Processing interview-assessment sheets, tracking applicant's interview status, collecting required number of documents of a selected candidate. Job Offer preparation, getting it approved by Business Excellence Head. Offer Letter sharing and explaining it to the selected candidate as various salary components. Successful Offer negotiations. Post offer acceptance arranging for their Medical check-up (Contractual/ Probation), gathering feedback from Medical Check-Up Team. In case fit preparing & sharing Appointment Letter with the candidate. Co-ordination with the Joining team for SAP Hiring providing candidate's joining info as Cost Centre/ GDC TML Grade/ CTC/ Designation/ Sub function1/ Sub function2/ Sub function3/ Past Work Experience & Qualification. Taking follow-ups with offered candidates till their DOJ, informing Hiring Manager about the joining. Mapping HR Permanent/ IJP positions as per Chairman's Approval Note, Preparing IJP forms, Processing IJP Release, shortlisting eligible and ineligible IJP applications, arranging interactions with Hiring managers, post selection publishing the Office Orders. MIS & Reporting: Using Microsoft Office (Excel, Word & PPT) maintaining & sharing Monthly Recruitment MIS & several reports, trend analysis in offered CTCs, providing data to the central team for Preparing Benchmarks, generating various reports on adhoc basis. Employee Engagement: Initiated various employee engagement activities at various levels across various functions, Success story of the week, Game Possibilities, Weekly Fun Briefings, Nut Stacker, Time's value, know your team, winning & Losing etc. Successfully running employee of the month award, executing various adventure office trips, team building activities etc. Training programs to focus on customer development (Internal) showcasing a friendly and helpful organizational culture. Areas covered - job equality, unity in diversity, and fairness at work, increase in satisfaction with respect to leadership, increase in personal development, training, and growth opportunities at work place. Executed several HR group specific events as: Give and Receive Feedback, I am my own Hero, Business Games, Case Studies, Equipment Stimulation, In-Basket Technique, Role Plays, Personal Impact, personality traits, social graces, communication, customer maintaining small talk, and establishing rapport. Making Effective presentations, tips and techniques for successfully delivering presentations, knowing teams skill level and career aspirations". Processing Payroll under HR Shared Services business environment for a client in SAP(ECC 6). Running On-cycles and Off-cycles. following all the required compliances for as statutory labor laws. Running reconciliation checklist for acute salary pay and mining number of errors. Responsible for Pre-Payroll, Payroll and Post Payroll activities. Processing payroll of 2500 employee on a bi-weekly and monthly basis. Handling HR/Payroll queries/inquiries of employees through emails/phone calls. Providing a resolution /response within the desired TAT/SLA set by the client. Uploading Electronic Fund Transfer File under payroll processing (Net amount payable to the employee's saving account) on client's corporate bank website. Processing Employee Master Data: Updating Employee Master Data in SAP: New Hire Setup, Re-Hire, Reclassification, Termination of employee, Personal details, Banking details, Address details, Planned working time, basic pay details, Recurring Payments and deductions, One-time payment, Benefits, Loan set-up, Attendance, Overtime, Date Specifications, Communications, Personal ID's, Timesheet processing, entering leave requests. Reporting & MIS: Generating various monthly and weekly payroll reports, Preparing weekly trackers and decks analyzing the data and Running various HR Adhoc query as & when required. 02/2010 to 05/2011 Associate Company Name Education 2010 Master of Science : Human Resource Management Cardiff University UK Human Resource Management Master's Degree Master of Science : Human Resource Management Cardiff University Wales U K Human Resource Management MBA : Human Resource MIT School of Business - City , State , India Human Resource Coursework in Business Administration (HR) Bachelor of Science : Computer Science MGM College - City , State , India Computer Science Coursework in Computer Science Accomplishments 2005 FSMS Lead Auditor Course by URS, Delhi (Oct 2011) Assisted in Documentation and Implementation of ISO 9000 at a Manufacturing factory. Transitioned HRSS & Payroll Processes. Experience in Employee Master Data Processing in SAP HCM Experience in Talent Acquisition HR Projects (M.Sc. HRM): Understanding of a Training Process at UK and Indian Customer Care Centers, 2009. Summer Internship (MBA HR): Recruitment and Selection at Reliance Group, 2007. Created a Rewards & Recognition program for controlling employee retention rate and created an Employee Engagement program as employee motivation strategy. Staffing and recruiting Payroll professional Employee Grievance Handling Interviewing expertise Employee Joining & Induction Offer Negotiations Employee Training Benefits administrator Sr. Team Member HR Tata Motors Limited - Pune , MH, India Recruitment: Handling end to end recruitment process single handedly for various types of job openings as Contract/ Flexi, Permanent, IJPs, & Employee Transfers for IT, Strategic Projects, HR, Procurement, F&A, Admin, and Sales dept., High. Personal Information Place of Birth: Ausa, India Date of Birth: 14th of Feb, 1986 Present Resident in Chicago, IL. Sex: Female Status: Married Interests Cooking & Singing Highly active member of a cultural committee in previous organizations responsible for arranging and coordinating various events on a weekly basis. Skills agency, Banking, basic, Benefits, Business Administration, bi, CTC, client, fast, focus, forms, GDC, Hiring, HR, team building, leadership, Excel, Microsoft Office, Office, Outlook, PowerPoint, Word, MIS, negotiations, organizational, Payroll, payroll processing, Processing Payroll, policies, presentations, rapport, Recruitment, Reporting, SAP, Scheduling, SLA, phone, Training programs, trend, website Additional Information Place of Birth: Ausa, India Date of Birth: 14th of Feb, 1986 Present Resident in Chicago, IL. Sex: Female Status: Married Hobbies: Cooking & Singing Highly active member of a cultural committee in previous organizations responsible for arranging and coordinating various events on a weekly basis.

HR

HR SPECIALIST Highlights Staffing and recruiting professional Interviewing expertise Recruiting Personnel records maintenance Affirmative Action compliance Fluent in [Language] Detail-oriented Microsoft Office Suite expert People-oriented Experience 07/2015 to Current HR Specialist Company Name － City , State Assisted with the establishment of the hiring process that is currently in use at the George's Employment and Training Center. Assisted in the creation and implementation the first electronic hiring process within George's that pre-printed a new hire's SSN, address, the date and name which decreased the time to hire someone from 1 hour to 30 minutes, on average. Assisted with the development of the first electronic application for production hiring. Explain terms of position with new hires, such as salary, hours, dress code, job description, etc. Responsible for onboarding new employees, which includes administering new, hire paperwork, E-Verify, and I-9 Verification. Establish and maintain relationships with HR managers to stay abreast of current and future hiring. Coordinated driver-recruiting process. 10/2010 to 07/2015 HR Specialist Company Name － City , State Assisted the Managers in the staffing and compliance for 16 area locations. Staff, insure compliance training is completed, track their assignments, evaluations, system access and terminations in the Tyson clerical and industrial temp pool, which is over 100 people as direct reports. Assisted with the development and piloted the first electronic application for production hiring. Collaborated with Team to develop a detailed processes for non-discretionary, discretionary, and professional hiring. Reviewed every I-9 and E-Verify for errors. Ran and completed E-Verify on new hires. Knowledgeable in SAP, ADHOC, Training and Events and e-Recruitment data entry and Reporting. 03/2009 to 10/2010 HR/Benefits Clerk Company Name － City , State Analyzed employment-related data and prepared required reports. Developed reports on employee headcount, monthly HR reports and quarterly training reports. Managed all aspects of the employee life cycle process, including on and off boarding. Communicated the duties, compensation, benefits and working conditions to all new hires. Ensure new hire files were complete and accurate. Worked extensively in SAP and verified all data entered was accurate. Explained human resources policies and procedures to all employees. Conducted telephone and onsite exit interviews for all employees. Worked on 401(k) administration, FMLA and all areas of insurance and benefits. Generated employee-tracking reports each month. Managed communication regarding employee orientation and open enrollment for Benefits. Ensured enrollment of all new hires into Tyson's insurance plans. 08/2007 to 03/2009 HR Clerk Company Name － City , State Maintained open position postings. Maintained customer service focus with employees and applicants at all levels of the organization. Verified applicant references and employment history. Experienced with multiple line telephones, handling routine inquires, directing calls and taking messages. Distributed appropriate employment documentation to various plant locations. Maintained accurate information on outgoing files to all locations. Entering initial data, prepare for hire and rejecting in SAP as well as making any necessary changes from the recruitment side of SAP. Generating reports. Verify that applications are complete. Provide assistance to applicants in completing the application. Translate in Spanish when necessary. Ensured all compliance laws were followed. 10/2006 to 03/2007 Receptionist Company Name － City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Served as central point of contact for all outside vendors needing to gain access to the building. Made copies, sent faxes and handled all incoming and outgoing correspondence. Posted open positions in the lobby and with Workforce. Worked with a very diverse labor pool. Ensure all applications were completed to compliance standards. Explained the application process to applicants. Scheduled interviews and the on-boarding process. 09/2005 to 10/2006 Administrative Assistant Company Name － City , State Greet and receive visitors. Answered heavy phone traffic. Maintained inventory of office supplies. Coordinated CPR classes for customers and staff. Assisted staff in coordinating meetings and telephone conferences. Education 2001 Diploma Rogers High School Skills Benefits, central point of contact, clerical, conferences, CPR, customer service, data entry, directing, documentation, fashion, faxes, focus, hiring, human resources, HR, insurance, inventory, meetings, access, office, neat, policies, processes, receptionist, reception, Recruitment, recruiting, Reporting, SAP, Spanish, staffing, taking messages, telephone, telephones, phone, Type

HR

HR ADMINISTRATOR Summary Experience Recruiting Coordinator with 6+ years supporting various industries. Expert in managing background checks 60+ weekly. Processing new hire paperwork; scan, upload and file in employees folders. Proficient in MS Excel - vLook up, Pivot tables, and MS Office, as well as, Taleo, SharePoint, PeopleSoft and Adobe Professional. Initiated and managed background checks for 45 campus locations. Tracked and processed 200+ background checks and job requisitions. Processed new hire paperwork. Scanned new hire paperwork into employees files electronically Assisted in coordinating New Hire onboarding orientation. Highlights TECHNICAL EXPERTISE Adobe Acrobat ADP Enterprise v5 ADP Select SAP (System Application Product) MS Excel (pivot tables, & VLookup) MAS200 Taleo MS Outlook MS Publisher Adobe (Acrobat, Photoshop, Illustrator, InDesign) PeopleSoft SharePoint Concur SnagIt Accomplishments Maintained graduate award budget via MS Excel; stipend, tuition and fees Experience HR Administrator February 2015 to Current Company Name － City , State Provide administrative support to the Director of HR and Sr. Generalist. Verify employment requests for present and former employees; Ev5 and SAP. Process unemployment claims the same day via fax and mail Enter benefit enrollments for new hires in Ev5. Onboard new hire paperwork in ADP Ev5 and SAP; process I9 paperwork. E-verify all new hires. Manage monthly cobra payments using Excel spreadsheet. Human Resources Temp November 2014 to January 2015 Company Name － City , State Provided administrative support to the Sr. Director of HR, HR Assistant and Coordinator. Managed background checks; physician, physician assistants and nurses in ADP Select and EP Staff Check. Processed I9 documents; copy, scan and file. Updated benefit information in ADP Enterprise; add beneficiaries, change of address, dependents. Assembled corporate handbook and benefit packages for new hires. Recruiting Coordinator June 2014 to November 2014 Company Name － City , State Provided administrative support to the Director of HR and 3 Recruiters. Uploaded and track new hire paperwork in Taleo; Applications, CV, Credentials. Maintained and update employee database report via MS Excel; i.e. pivot tables, charts, vlookup and filters Scanned and upload documents in Applicant tracking system. Administrative Assistant February 2014 to May 2014 Company Name － City , State Provided efficient and professional administrative support to the Department and Dean of Liberal Arts & Sciences Prepared department communication, correspondence, and memos Created awards certificate Maintained graduate award budget via MS Excel; stipend, tuition and fees Compiled graduate awards data for MS Excel spreadsheet Maintained department calendars Assisted with requests from Faculty, Staff, and Student Body Human Resources Communications and Staffing Specialist April 2013 to December 2013 Company Name － City , State Compiled latest news from Wellness, President, Benefits, and Human Resources etc onto SharePoint weekly. Coordinated and maintained intranet content and design to ensure consistency, integration, accuracy, and usability. Manage reports in Learning Management Systems; courses that was taken, who signed up to take the eCourses. Designed print media such as posters, brochures, newsletters, and handbooks. Uploaded eCourses in Learning Management System. Assisted with the development of employee training program materials and managing training programs on the Learning Management System. Recruiting Coordinator - Human Resources September 2007 to April 2013 Company Name － City , State Managed & troubleshoot ADP software, background check and drug testing for 45 campus locations. Compiled new hire packages. Managed complex monthly billing using MS Excel -- VLookup & Pivot tables. Organized webinar training for newly hired human resources personal. Trained human resources personal on using ADP, Labcorp and eScreen software. Assisted with organizing onboarding agenda and materials. Compiled and distributed monthly Termination report via ePrise Administrative Assistant - Education Department January 2006 to January 2007 Company Name － City , State Education Bachelor of Fine Arts : Visual Communication , 2010 American InterContinental University － City , State , US American InterContinental University Schaumburg, IL Bachelor of Fine Arts in Visual Communication 2010 Skills Excel, Human Resources, Ms Excel, Training, Adp, Pivot Tables, Recruiting, Adp Software, Billing, Eprise, Onboarding, Testing, Administrative Support, Administrative Assistant, Hr, New Hire Paperwork, Benefits, Integration, Integrator, Intranet, Intranet Content, Learning Management, Learning Management System, Learning Management Systems, Microsoft Sharepoint, Sharepoint, Staffing, Training Programs, Usability, New Hires, Acrobat, Adobe Acrobat, Illustration, Illustrator, Indesign, Ms Office, Ms Outlook, Ms Publisher, Outlook, Peoplesoft, Photoshop, Publisher, Applicant Tracking System, Database, Employee Database, Claims, Cobra, Payments, Sap, Award, Budget, Correspondence, Adp Enterprise, File

HR

HR MANAGER Summary HR Coordinator motivated to create collaborative team environment by using background in the organization of employee training and team building events. Key Skills New employee orientations Maintains confidentiality Recruiting Employee relations Off-boarding Performance management strategies Quickbooks Sequoia Taleo Google Drive Google Calendar Microsoft Office Suite (Word, Excel, PowerPoint) Experience July 2014 Company Name HR Manager Diagnosed some of Cisco Systems' talent management systems in order to apply talent management knowledge to current HR practices. Compiled a systematic, descriptive report of diagnosis along with suggestions for improving methods then submitted final analysis to HR Manager. Influence "Chapter 7: Liking" Group Presentation, Social Psychology, Spring 2014 Collaborated with group members in dividing the workload, planning the class lesson, and discussing creative solutions to engage classmates. Designed a visual slide presentation by compiling group's work and enhanced presentation appeal with multimedia related to our topic found on the Internet. Analyzed effective group dynamics and leadership in an final research paper on the analysis of effective group dynamics and leadership Persuasion Experiment Study, Social Psychology, Spring 2014 Designed and executed research design observing persuasion tactics used at Mattress Discounters based on Robert Cialdini's research in Influence: The Psychology of Persuasion and compiled a comprehensive report Research Paper, Seminar on the Aesthetics of Citizen Participation, Fall 2013 Developed a research topic on utilizing art therapy as a model for motivating citizen participation requiring extensive library database research. RELEVANT COURSE PROJECTS October 2014 to Current Company Name Recruiting Coordinator Highlight: Increased and maintains the hiring percentage by 7% in first two months of employment; entrusted with HR department while manager is on military leave Coordinate with recruiting team, hiring managers and candidates to schedule phone/onsite interviews, ensure prompt and friendly communications with candidates, and host candidates on campus Execute welcoming onboarding orientations for new hires by using my enthusiastic personality during the company presentation and while processing employees' paperwork Actively source and correspond with attorneys regarding content writing opportunities; handle all applications and writers' files on Sequoia, communicate with editors in application process Professionally act as first point of contact for all general inquiries and mail intakes/distribution via telecommunication or in-person Produce weekly progress reports on recruiting attorneys, current rosters, and designing organizational charts Manage all job openings on various job boards including local colleges and passionately pursue potential candidates at career fairs Support all HR activities including resolving internal matters as needed to ensure smooth, efficient functioning of HR department. June 2004 to October 2014 Company Name Administrative Assistant Administered 300 clients' tax records to boost company efficiency Doubled the company's client intake by entering financial data into Quickbooks, organizing personal and corporate income/expenses, and creating expense spreadsheets which optimized our processing system. Managed 15 payroll accounts by processing payroll data, delivering paychecks, and preparing then filing payroll/sales taxes as optional services to business owners. Established and maintained strong client relations via phone, e-mail, or in-person communications ensuring client loyalty and building long, trusting relationships. Successfully resolved clients' tax problems after defending their case in professional correspondences to government departments. Maximized productivity by managing the schedule, files, supplies, and overall aesthetics of office. Education University of California City English B.A English Introduction to Industrial-Organizational Psychology, Statistics, Social Psychology, Research Seminar, General Psychology, Abnormal Psychology, Child Development, Cultural Anthropology, Principles of Sociology, and College Writing Certified Talent Management Specialist, July 2014-January 2015 Certified by Human Capital Growth, Inc. in talent management, talent acquisition, employee selection, training & development, performance management, and team effectiveness. Interests Some of my interests: painting on canvas, drawing, arts/crafts for home decor, cooking foreign meals, writing short stories, and hiking/camping/going to the beach with our dog Additional Information INTERESTS Some of my interests: painting on canvas, drawing, arts/crafts for home decor, cooking foreign meals, writing short stories, and hiking/camping/going to the beach with our dog Skills art, bookkeeping, charts, Cisco, client, clients, client relations, database, designing, diagnosis, e-mail, filing, financial, government, hiring, HR, leadership, managing, Excel, mail, Microsoft Office Suite, office, PowerPoint, Word, multimedia, organizing, Organizational, payroll, performance management, Persuasion, progress, Psychology, Quickbooks, recruiting, Research, research design, sales, spreadsheets, Statistics, tax, taxes, telecommunication, phone, content writing

HR

HR CONSULTING Summary 7+ years of Experience as a HR Partner with experience in all the facets of the Human Resource Function. Extensive background in HR generalist affairs, including experience in Recruiting, On boarding, Performance Management, employee retention, staff development, mediation, conflict resolution, Benefits and compensation, HR records management, HR policies, Jobs and Competencies. Demonstrated success in negotiating win-win compromises, developing teambuilding programs, corporate policies. Experience in Recruitment: Full life cycle recruiting involving Resourcing, Sourcing , Interviewing, Placement and On boarding. CORE FUNCTIONAL STRENGTHS HR Generalist Responsibilities Benefits/Payroll Administration HR Policies & Procedures Performance Management Data analysis and Reporting Staff Retention Employee Relations HR Programs Recruitment/Hiring Employee Counseling Administration Conflict Resolution Orientation & On-Boarding SAP HR - Database access Training & Development Organizational Development Compensation and Benefits Highlights HRIS applications (SAP) Proficient with MS Office (Word, Excel, PowerPoint, Access, Outlook) Payroll Softwares for Payroll Processing Experience 07/2009 to 01/2014 HR Consulting Company Name 07/2008 to 05/2009 HR Coordinator 05/2007 to 06/2008 HR Assistant Company Name I was able to reduce the employee attrition by 5% in my Business Unit with higher Employee connect and rolling out programs boosting the employee morale. Worked on developing the existing Employee Appraisal process to a comprehensive Performance Management process resulting in several reduced iterations for the HR Team. Helped the Senior Leadership team in defining a crisp Career Path - for both technical and Managerial positions. Devised a special program for the High Performers in the Organization leading to differentiated career trajectories retaining the top 5% of the Organization. Worked on optimization of the existing Reward and Recognition process. Developed internal job portal aimed at providing collaborative environment to facilitate Internal sourcing. Worked on 360 degree feedback process for the Managers. Handled 500+ Employees in a Business Unit as a Single Point of Contact for all HR activities Performance Management Conduct awareness sessions on Company's performance management philosophy, tool etc Annual Increments and Promotions - manage the end to end closure of Compensation increment and promotion cycles including the budget calculation and distribution. Handle Performance Improvement Plan for the bottom performers and handling other disciplinary processes such as warnings and termination. Manager Feedback/ Skip Level - administer skip level that provides feedback to the manager which acts a development tool for improvement Successive planning initiatives with 360 degree feedback. People Engagement Project Level Engagement Survey - administer the survey for various strategic accounts to understand the health of the account. This includes context setting with the employees, administrating the survey, feedback collation, analysis, and account specific action plan in collaboration with the managers All Minds Meet - Organize meets to connect the employees with the Top Level Leadership Monthly HR review with the delivery leadership team to review and educate them on various people aspects/concerns Rewards and Recognition - Recognize the right talent, approval of nominations and rewarding them. Fun activities - Fun teams formed at the account level and assist them to come up with the regular fun charter People Management Retention Management - to come up with proactive measures to retain the top talent Attrition Management - discussion with the resigned employees and exit management Relocations and Transfers - approval of onsite and offshore compensation fitments during relocation and offshore assimilation Operational Activities Prepare and maintain Human Resource Information system records/Employee files , various headcount related reports, MIS tracking, Joining reports, attrition tracking reports etc. Analyzing the data and projecting Trends to enable better business decisions. Handling Orientation and On boarding for new employees. Providing and processing payroll Inputs. Managing the Employee benefits such as Medical Insurance. Coordinating for Training and Development needs of the employees. Maintain compliance with federal and state regulations concerning employment. Work with corporate group in running Organization Development activities. Planning birthdays, employee group events. Handling the leave management systems and maintaining timesheets. Keeping the employee policies and procedures updated and educating employees on these through positive reinforcement. Recruitment: Working with hiring managers on Recruitment planning. Identified, engaged, and recruited qualified candidates by performing sourcing activities such as: market and Internet research, internet job board searches/postings, referral recruiting, social media networking, attending seminars, and local networking events. Conducted interviews to assess skill level, presented candidates for client review and final selection, drove offer process including reference checks, salary negotiations. Special Assignments: Designed and Managed the " Mentor Me" program to motivate the high performers in the Organization. Handled a team of 3 members and made it a highly successful program. Education 2007 MBA : Human Resource Management KIMS University Karnataka University Human Resource Management 2005 Bachelors of Commerce BNDC University Karnataka University Willing to take up additional certifications such as PHR as required by the role. Masters of Business Administration Skills benefits, budget, client, delivery, hiring, HRIS, Human Resource, HR, Insurance, Leadership, People Management, Managerial, Managing, market, Mentor, Access, Excel, MS Office, Outlook, PowerPoint, Word, MIS, negotiations, networking, Internet research, optimization, Organization Development, Payroll, Payroll Processing, Performance Management, philosophy, policies, processes, promotion, Recruitment, recruiting, SAP, seminars, strategic Additional Information Team Spot Award for being the best team in driving Performance Management Team Lead Award for " Mentor Me Program"

HR

HR ASSISTANT Professional Summary I am a HR Assistant who can reflect your values of excellence & quality. I provide excellent customer service for a variety of services while multi-tasking, maintaining confidentiality, and interacting with management, employees, customers, and vendors. I am currently furthering my education in the medical field. I look forward to working in an environment that enables me use of my skills to gain further experience. Skill Highlights Strong organizational skills Sharp problem solver Active listening skills Courteous demeanor Energetic work attitude Work Experience Company Name April 2008 to Current HR Assistant City , State Assemble employee new hire packs Setting up, monitoring and then tracking employee probationary periods Carrying out background and reference checks on prospective employees Acting as the first point of contact for anyone enquiring about a vacancy Maintenance of the HR records and systems Tracking of any employee anniversaries and awards they are due Developing reports for HR Director on clinical staff quotas Screening phone calls, emails, letters and personal visits Quality Assurance tracking/monitoring quarterly. Company Name July 2007 to April 2008 Client Service Representative City , State Scheduled aides and Nurses for varies Clients Scheduled and Completed DNA Collections Completed Orientation for field staff new hires Verified Payroll for field staff employees Creating Files for clients and employees Execution of On-Call responsibilities and Scheduling Making Copies, File and Fax Maintain Compliance rules for various clients Updating and Typing Physician orders CAP meetings with managers. Company Name October 2005 to October 2006 Assistant / Office Manager City , State Scheduled appointment of Client's and answer the telephone for 2 offices. Arranged for hospital admission and laboratory services Recorded medical history and vital signs, explaining treatment procedures to Clients Preparing Client's for examination and assisting the Physician during the examination Collected and prepare laboratory specimens of perform basic laboratory tests Disposed of contaminated supplies and sterilize medical instruments Assist doctor during procedures such as pap smears, endometrial biopsies. Data-entry Client's Insurance information into the database system Maintained files and completed pre-natal records when lab reports are returned. Faxing and filing verifying insurance and updates on insurance In-services with organizations such as Komen foundation, many drug representatives Preceptor - assist other co-worker with their duties. Company Name May 2000 to June 2006 Obstetrician Technician City , State Set-up patients on fetal monitors Scheduled Client's for cesarean section deliveries Data entry patient's information into database in the Qs system Cleaned and sterilize instruments Ordered supplies for the Labor and Delivery Measured patient's temperature, blood pressure, pulse, height and weight to record the patient's vital signs Supervised the release of information to physicians, insurance companies, and others in accordance with departmental policy, New Jersey Laws, and other regulations affecting medical records Reviewed medical records for completeness and accuracy; initiates procedures to facilitate prompt completion of records by Physicians; refers incomplete or inaccurate records for correction Reviewed policies and procedures to assure compliance with the Joint Commission on Accreditation of Hospitals and other regulatory agencies Supervised filing and issuance of records to authorized personnel Evaluated and revised medical records procedures and forms to identify more efficient and complete methods of maintaining medical records and data Knowledge of medical recordkeeping principles and practices Reviewed, coded and indexing of patients records and the abstraction of data for reports Knowledge of medical ethics and medical terminology Knowledge of hospital policies and state regulations Ability to recognize adverse signs and symptoms in patients Ability to establish and maintain effective working relationships with subordinates, physicians other medical and administrative personnel Ability to utilize various types of electronic and/or manual recording and information systems used by the office or related units Knowledge of the techniques used to administer pulmonary and cardiac resuscitation Knowledge of the appropriate emergency treatment depending on the patient's condition Ability to prioritized emergency medical treatment needs Ability to remain calm in a crisis situation Maintained necessary records and files. Company Name March 1999 to January 2000 Pharmacy Technician City , State Retrieved patient's information from the computer Provide Client's information to pharmacist and other Healthcare facilities. Filled prescriptions with assistance from pharmacist Answered phones Inventory coordinate. Skills Professional and friendly. Careful and active listener. Multi-tasking. Careful and active listener. Education and Training Edgecombe Community College Present Select One : Nursing City , State , United States Continuing education in Nursing. Nash Community College 07/08 Certified Nursing Assistant 03/07-05/07 Nash Community College - Certified Nursing Assistant 2 : CNA City , State , United States Continuing education in Nursing

HR

HR MANAGER Summary Human Resources professional with the ability to work successfully with all levels of an organization, deliver expected results, consistently resolve issues, communicate sensitive information, identify opportunities for improvement and make suggestions for change. Highlights Staffing and recruiting Performance management Employee benefits Employment law Employee and labor relations Manager coaching and training Experience HR Manager 10/2013 to Current Company Name City , State Address employee and management questions, interpret and enforce collective bargaining agreement and help resolve work-related challenges. Counsel employees to correct performance issues and deficiencies. Coach managers on disciplining and terminating employees to minimize liability. Facilitate management communication meetings with employees. Update senior management on Corporate initiated, Company wide HR matters. Ensure on-boarding of quality employees through established and effective recruiting processes. Conducted new employee orientation to foster positive attitude toward organizational objectives. Ensure legal compliance by monitoring and implementing applicable human resource federal and state requirements. Conduct workplace investigations and represent the company at legal hearings. Consult with management regarding performance assessment, recognition programs and conduct reviews of current organization talent. Develop and monitor required controls and programs to meet affirmative action plan goals and objectives. Implement human resources driven programs to maximize productivity to achieve plant goals and objectives. Maintain professional knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional societies. Sr. HR Generalist 11/2011 to 10/2013 Company Name City , State Perform Initial Service Assessments to identify client needs. Educate clients on best practices regarding workplace policies, applicable employment laws, performance management, recruitment, and employee relations. Design client employee handbooks and job descriptions. Act as liaison to quickly and successfully resolve client issues regarding payroll, health benefits or retirement plans. Complete training seminars for clients management staff and employees. Work to build strong client relationships while providing quality service to retain client base. Maintain personal knowledge of trends and changes in Human Resources legislation to ensure compliance. HR Representative 11/2009 to 11/2011 Company Name City , State Coordinate employee hiring and orientation programs. Provide guidance to management regarding company policies, procedures and facilitate the resolution of policy-related and procedural issues. Work extensively with union representatives to resolve labor relation issues and grievances. Develop and deliver training for management. Manage and promote the Employee Recognition Program. Prepare the annual Affirmative Action Plan. Maintain human resource data bases and manual filing systems. Employment Specialist 09/2008 to 11/2009 Company Name City , State Initiate the hiring process within designated divisions based on predetermined hiring needs. Utilize the Applicant Tracking System to track, source and report on candidates to management. Research, recommend and implement new sourcing methods to attract quality candidates. Create and post employment advertisements with newspapers, on-line job boards and technical publications. Coordinate and conduct interviews for hiring managers. Develop and present employment offers to candidates. Conduct New Hire Orientation for new employees. Prepare weekly, quarterly and annual reports on recruiting activity. Coordinate relocation assistance for candidates and transferring employees. Assist HR Director with employee relations including performance discussions, performance improvement plans, employee investigations and exit interviews. Support the Equal Employment Opportunity (EEO) efforts and ensure attainment of Affirmative Action goals. Plan and lead the annual employee performance appraisal training and assessment program. Provide supervision of the Human Resources Assistant and Office Receptionist. HR Generalist 04/2007 to 04/2008 Company Name City , State Provide support to management regarding employment issues. Assist with monitoring of company wage and salary structure to establish pay practices to recruit and retain quality employees. Research and recommend changes in employee benefit plans. Review resumes, conduct reference checks and generate written offers of employment. Facilitate new hire orientation and conduct exit interviews. Lead annual performance evaluation process. Assist in the documentation of company policies and formalize job descriptions. Process disability and workers compensation benefit claims. Administer the company 401K plan and complete annual compliance testing and reporting. Ensure compliance with all applicable governmental and labor legal and reporting requirements. Human Resources Specialist 09/2006 to 04/2007 Company Name City , State Coordinate all recruitment and on-boarding efforts for facility. Facilitate annual performance appraisal process and review completed evaluations. Administer policies and procedures related to the Family Medical Leave Act (FMLA). Provide assistance to management with employment law, workforce and union labor relations issues. Develop organization related educational materials and conduct on-site training. Organize and chair monthly Facilities Committee in planning of community and company related events. Human Resources Coordinator 09/2002 to 09/2006 Company Name City , State Conduct new hire orientation and training. Process new hire enrollment, existing associate changes and terminations. Compile and track bi-weekly time sheets and other payroll related information to Corporate for processing. Provide support to management regarding policy and procedure compliance. Plan community and company related activities and events. Maintain all employee personnel and medical files. HR Assistant 11/1998 to 08/2002 Company Name City , State Manage the Human Resources Information System (HRIS). Assist the HR Director in recruitment and new hire orientation. Review policies, procedures and benefits with employees. Provide assistance with benefit programs including health, 401K, short term disability and life insurance. Process disability claims, health insurance and 401K enrollment forms. Maintain employee files to meet governmental regulations. Education B.A : Sociology/Psychology State University of New York, Albany City , State A.A.S : Human Services Hudson Valley Community College City , State Skills Professional Human Resources Certification (PHR), June 2011

HR

HR DIRECTOR Summary HR Professional offering over 15 years of progressive experience including extensive practice in multi-unit businesses (in and out of state locations). Highly driven to achieve company goals. Expertise in developing and implementing HR plans and procedures smoothly and with little guidance. Strong conflict resolution skills. Comfortable with taking the lead in employment protocol compliance and in anticipating staffing needs. Highlights Employment law knowledge Benefits administrator Manager coaching and training HRIS applications proficient Employee relations Staffing and recruiting professional Off-boarding Employee handbook development Experience November 2007 to October 2014 Company Name City , State HR Director Plan, organize and implement all facets of HR for New Kent horse track and 8 off track betting sites throughout the Commonwealth, approximately 650 employees (250 permanent and 400 seasonal) Review federal and state laws to confirm and enforce company compliance. Provide employee relations guidance and counsel to all levels of management; conduct investigations as needed Worked with senior-level management to create fair and consistent HR policies and procedures Assessed employee performance and issued disciplinary notices Created and modified job descriptions within all departments in compliance with FLSA Coordinate and manage Family Medical Leave (FMLA), Short/Long Term Disability (STD/LTD) Evaluate and maintain Worker's Compensation claims; annual WC and OSHA reporting Represent Company for unemployment, EEOC and other related hearings Conduct benefits administration for 125 benefit-eligible employees, including reconciliation and payment monthly Recruitment and hiring of seasonal employees, including new hire orientations Maintain HRIS (ADP Enterprise) and employee files Partner with upper management on all reduction of workforce action and severance packages. Manage all in-kind donations made by the Company as well as coordinating our volunteer work with the New Kent Food Pantry. October 2004 to March 2008 Company Name City , State HR Generalist for assigned station, division, and corporate personnel of 30 TV stations and 1 communications company across the Southeast, approximately 2,000 employees Manage FMLA, STD, LTD, and Worker's Comp for division Maintain division job requisition database; provide recruitment/retention support to the field Ensure EEO Broad Outreach is maintained Performance management planning and implementation Organize and train field HR for annual benefits open enrollment Design and deliver monthly reports for division HR Director and Corporate HR Vice President Provide employee relations counseling and investigations Participate on the wellness committee, Community Outreach, and Employee Engagement Coordinate and deliver annual HR conference with corporate HR team. January 2004 to October 2004 Company Name Benefits Administrator Administer benefit plans for 27 newspapers and TV stations, approximately 3,500 employees Process enrollments daily using PeopleSoft 8.0 Assist corporate and field HR personnel regarding benefits issues/questions Assist Benefits Director in planning and implementation of annual Open Enrollment Ensure all rules and regulations pertaining to the company's benefit plans, including HIPAA are followed. February 2001 to January 2004 Company Name City , State HR Coordinator HR for 4 daily and 2 weekly newspapers, approximately 400 employees. Report payroll biweekly using Simplex/Winstar timekeeping system Recruit for open positions; Manage onboarding Provide assistance to employees and managers regarding policies and processes Organize and conduct annual open enrollment for benefits; consult employees on all benefit programs and general procedures Design and deliver weekly and monthly HR and payroll reports for upper management; Maintain PeopleSoft HRMS database and personnel files Reply to employment/wage verifications for employees; conduct exit interviews; handle unemployment claims; complete annual wage surveys Administer and maintain COBRA, STD, LTD and WC files in addition to OSHA reporting Conduct annual anti-harassment and safety training. Education Newberry College City , State Mathematics Computer Science Mathematics Computer Science Batesburg Leesville High School City , State H.S. Diploma GPA: GPA: 3.5 Honor graduate GPA: 3.5 Honor graduate Skills ADP, Benefits, counseling, database, employee relations, hiring, HRIS, HR, Director, meetings, Enterprise, newspapers, payroll, PeopleSoft 8.0, PeopleSoft HRMS, Performance management, personnel, policies, processes, Recruitment, reporting, safety, TV Professional Affiliations Professional Human Resources (PHR) - Human Resources Institute, 2006 - current Member: Society of Human Resources Management and Richmond Society of Human Resources Management Member: Reid Institute

HR

HR PROFESSIONAL Summary Dependable Self-motivated and assertive Human Resources Professional with innovative solutions and personal accountability who incorporates quality decision making to facilitate success and who promotes a team-oriented and open-door environment that is conducive to a successful staff. Skills Staff Recruitment & Retention Employee Relations, retirement Payroll, health and welfare HR Program/Project Management Orientation & on-boarding Training & Development Performance Management Leave of absence and ethics HR Policies & Procedures Organizational Development Core Competencies Extensive people's skill and outstanding communicating skills to drive effectiveness. Concrete skill trained in HR in the capacity of HR assistant for 3 years and more than 12 years hands-on experience in customer and financial services. Experience in the administration of benefits and compensation programs and other Human Resources programs. Quickly learn procedures and methods, with exceptional organizational skills. Evidence of the practice of a high level of confidentiality and trustworthiness. Proven experienced team player bringing enthusiasm and energy into group efforts. Experience HR Professional 04/2013 to 06/2014 Company Name City , State Respond to and resolve issues or questions raised by employees or leaders regarding benefits, payroll, HR policies/procedures, general transactions or other HR-related activities. Utilizes in-bound phone queue, e-mail, and face to face to receive inquiries as well as provide resolution. Provide accurate information and counsel to employees and/or people leaders on their questions and issues, escalating when appropriate. Act as the first point of contact for employee/manager questions - Confirmation of employments with various external agencies and liaise with third party callers. Trainer for new employees and new procedures. Handles highly sensitive and confidential information on a daily basis, an acts as a liaison between customer and 2nd level support. Assist employees with all matters regarding leaves, including short-term disability and long term disability, and assist employees with questions and concerns regarding, work environment, problems with management, leave of absence, resignations etc. Thoroughly document and record all inquiries and resolutions within the information tracking database to ensure the recording of complete information for future reference and archival purposes. Document escalation issues including party to whom matter was escalated. Begin applying troubleshooting techniques to issues that are more complex in nature; determine when escalation to a team leader or specialist is appropriate to the situation. Process HR and/or payroll transactions in the HR Management System (HRMS) Validate accuracy of all transactions, particularly those affecting employee levels, pay or benefits. Receive and make telephone calls to respond to, and resolve customer inquiries and concerns. HR Assistant 07/2011 to 05/2013 Company Name City , State Liyanage & Co, Trained under and worked with senior management to create HR policies and procedures; recruit employees; create group benefits databases; and develop orientation, training and incentive programs. Manage leave-of-absence programs and personnel records; administer benefits enrollment and programs; administer HR budget; and handle HR assistant workplace issues. Employee recruiting strategy Developed and enforced company policy and procedures Developed company personnel policies Facilitated the criminal background check Managed the employee rewards programs, Surveys and research. Updated key human resource metrics, including turnover and terminations, using reporting tools on the HRMS database Client/Advisor Professional 11/2011 to 07/2012 Company Name City , State Ameripise Financial, Minneapolis MN. A leading company in financial planning Assist advisor and clients in processing and maintain financial products and services offerings. Provide guidance and assistance on updating consumer lending products and other financial products. Interacting with intra-company teams and providing assistance in completing customer cases and product offerings. Guide advisors and clients through estate settlement, ownership changes, marital status changes and beneficiary changes. Personal Banker 09/2008 to 09/2011 Company Name City , State Wells Fargo Bank, Minneapolis MN, A foremost organization in banking and financial field. Customer assistance for personal/business/consumer lending products Working with Wells Fargo partners in privet banking, insurance, mortgage, investment and retirement to increase solutions and profits. Coaching and working with tellers and customer representatives in maximizing service and sales solutions. Helping to bring branch customer satisfaction scores up and striving to meet optimum customer satisfaction resulting in successful survey outcomes for branch. Working as a loan office, originator, opening and maintaining consumer loans Education Master of Art : Human Resources Management May 2012 Concordia University City , State Bachelor of Arts : Art-(HR & Communication ) April 2007 University of Colombo City , Sri Lanka

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HR COORDINATOR Summary From my first job as a retail salesperson, I had a passion for leadership and the development of others.  As a Human Resources professional I have had the privilege of working with new staff members to help them be successful in the organization. My Human Resources experience is comprised of Generalist responsibilities where I have been able to contribute to the betterment of the organization and play a key role in increasing retention for my employer.   Highlights HR policies and procedures expertise Employee handbook development Staff training and development New employee on-boarding Off-boarding Employment law knowledge Payroll expertise Benefits administrator Organized Maintains confidentiality Microsoft Office Suite  Accomplishments Revamped the orientation process for all new hires, which was implemented company-wide. Earned special recognition for designing and completing a two-year restructuring project of 20+ years of volunteer records. Received employee of the year for outstanding and dedicated service. Appointed to the Business Processes team - a select group who analyzes and restructures business process for the organization. Experience Company Name City , State HR COORDINATOR 12/2011 to Current Girl Scouts of Gulfcoast Florida is the premier leadership development organization for girls.  I was brought on board to implement new technology to manage volunteer information, to progress the on-boarding program for newly hired employees and to engage in all aspects of Human Resources.    I was able to improve how the organization manages its volunteer information and approvals by learning, implementing, and training others on a new computer program.   I have successfully overseen the volunteer approval process which includes background screening.  1000+ new volunteers and 1000+ existing volunteers are re-screened each year to ensure a safe environment for girls.  This experience has provided me with a t horough understanding of background screening laws, required notification, and maintenance of records.  Design new employee packages and send them via mail and e-mail. Resolve personnel issues regarding human resources matters needing clarification, submissions and corrections. Post and audit job postings for old, pending, on-hold and draft positions. Draft department-specific employee announcements. Explain human resources policies and procedures to all employees. Manage communication regarding employee orientation and open enrollment for benefits. Offer consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals. Process all salary changes stemming from merit increases, promotions, bonuses and pay adjustments. Address inquires from employees and management regarding new-hire activity and ongoing employee relation issues. Work with senior-level management to create fair and consistent HR policies and procedures. Guid clients on how to conduct background checks and verify references. Successfully advanced the on-boarding process by creating a positive, comprehensive new hire experience; conduct all new hire training; oversee completion of required paperwork and documentation. Manage employee benefits enrollment and termination; comprehensive knowledge of benefit details. Key contributor to the revision of corporate background screening policy, practices, and legal adherence. Company Name City , State HUMAN RESOURCES/OFFICE MANAGER 06/2003 to 04/2011 Conducted benefits administration for benefit-eligible employees. Worked with senior-level management to create fair and consistent HR policies and procedures. Developed an employee handbook, including content and layout. Guided the development and management of HR operations and processes for the organization. Created and managed confidential personnel records. Managed personnel files according to policy and federal and state law and regulations. Generated employee tracking reports each month. Offered consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals. Managed communication regarding employee orientation and open enrollment for benefits. Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections. Planned and led training programs on staff development. Provided support for CEO and sales team in managing operation work flow. Handled and processed confidential client information. Education Master of Arts : Organizational Leadership 2011 Regent University , City , State Minor in Organizational Development Consulting Bachelor of Science : Apparel and Merchandising 1991 Colorado State University , City , State Professional Affiliations Professional development courses completed:  10-week PHR/SPHR preparation course (2013),  Girl Scout University Leadership Series (2014) Professional memberships: Society for Human Resource Management (SHRM) 2009 - 2013, Sarasota Human Resource Association (SHRA) 2010 - 2014,  Founding Member, Zeta Tau Alpha Sorority, Colorado State University Skills Creative problem solving skills; o rganized with attention to detail; c omputer proficient;  customer service; b enefits; p ayroll; r ecords management; e mployee relations; o n-boarding and training;  HRIS;  MS Office Suite;  ADP and Sage payroll.

HR

HR GENERALIST Summary HR Generalist with 8 yrs of professional experience in employee recruitment, orientation, engagement ,assimilation and termination procedures . Highlights •Employee recruitment •Talent Acquisition •New employee orientations •Employee Engagement and assimilation •Vendor Management •Termination procedures •MS Office proficient Experience HR Generalist November 2006 to May 2015 Company Name - City , State Onboarding: Welcoming the new employees onboard by ensuring they have a pleasant experience. Verifying and collecting all the mandatory educational & employment documents. Performing a reference check on the day of on boarding incase any document is not available. HR Engagement and Assimilation Handling employee's queries with respect to joining formalities Taking induction for the new joinees and briefing them about IBM and the concerned BU's to which they will be a part of. Briefing the new joiners on various policies like payroll, payables, medical insurance, reimbursement, superannuation etc. Updating the joiner's data /no-shows data in GOM. Ensure all the relevant departments are informed about the new joiners. Managing attendance and leave for the team. Mentoring & coaching new team members across locations on the process, and ensure they execute the process successfully. Preparing weekly & daily MIS reports. Preparing MOM and sharing it to the team for every weekly team meeting. Recruitment : Screening the resumes so as to assess the HR Fit & the Technical Fit of the candidate for the applied position. Taking care of the HR issues while screening the resume in terms of the present employer, years of experience, relevant work location, relevant background, relevant education, etc. Liaisoning with the Business for the Requirements and carrying out the recruitment process smoothly. Coordinating & handling week-end drives in location. Also involved in extensive Campus drives /Offcampus drives in Technical institutions. Chalking the Monthly requirements with the Managers & completing the same in the given time frame. Facilitating Vendor management by allocating requirements to vendors. Educating the vendors on the requirement skills so that there is a smooth flow of process regarding requirement. Handling queries from the competency Managers and solving them with regards to Recruitment, Hiring & Joining and also regarding the Policies of Recruitment. Documentation for Mandatory Offer Paperworks. Liasoning with Business Hiring Managers / Compensation Team for hiring approvals. Liasoning with Separations Team / WFM / HR Partners for approvals for Rehire / Restricted /Foreign National Hires Coordinating timely /accurate and 100% compliant Offer Rollout to ensure we meet out hiring numbers for each quarters. Handle post offer queries as raised by Business and candidates and direct them for solutions. Negotiating with offered candidates to convert them to join. Coordinating end to end with the different Business Units to get HR related issues and queries resolved on time. Coordinating with the candidates and the different Business Units through effective Telephone and E-Mail Communication. Internal audits and provide inputs for avoiding audit exposures along with process adherence. HR Consultant January 2006 to October 2006 Company Name - City , State Working on individual corporate assignments and sourcing candidates for different positions for providing manpower to their requirement needs. Counseling and evaluating candidates by taking preliminary round of interviews, calling them for final interview and doing reference checks on behalf of the candidates. Recruiting candidates by means of headhunting, employee references, networking. amp; jobsites depending on the resource requirements. Working on senior level assignments (15-20 yrs experience). Coordinating interviews, updating the candidates about the company, job profile, giving them interview tips and maintaining client relation. Also involved in recruitment selection of new executives for our company. Giving induction to the new entrants. Record keeping & documentation, database management in excel. Preparing agenda for monthly meeting. Weekly analysis of individual performance against the set target. Education M.B.A : Human Resources & Finance , 2005 Utkal University - State , India GPA: 1st Class with topper of our batch Human Resources & Finance 1st Class with topper of our batch Bachelor of Science : Physics Honours , 2002 OUAT - State , India GPA: 1st Class with Honours with Distinction Physics Honours 1st Class with Honours with Distinction Languages English, Hindi, Oriya Personal Information Date of birth : 2nd October, 1981 Marital Status : Married with 1 Kid Nationality : Indian Hobbies : Listening to music, Dancing, & Dairy Writing, Additional Information Skills Talent Aquisition Onboarding Documentation Vender management Microsoft Office

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SENIOR HR MANAGER, HR BUSINESS PARTNER Summary A highly dedicated and accomplished human resources manager with a record of proficiency in employee relations, training and development programs, recruitment and on boarding, payroll management, benefits administration, HRMS Database administration, job description development, wage/salary reviews, record keeping, and compliance. A proven leader in championing company values, vision, and expectations through effective communication and facilitation. Aligns HR strategy with business objectives, assesses and anticipates HR-related needs, communicates proactively within global HR teams and management, and seeks to develop highly effective integrated HR solutions. Experience Senior HR Manager, HR Business Partner January 2014 to January 2016 Company Name － City , State HR Manager January 2012 to January 2013 Quality Service Manager, HR Manager January 2010 to January 2011 Company Name － City , State Transferred from PEO model to full service payroll and benefits set up, including RFP for various payroll and benefits vendors, interviewing for best fit, completing implementation phase, and working through follow up issues such as workers comp placement, tax set up in 15 states and five localities, setting up FSA and commuter benefits plans, ensuring smooth transition of background check and drug testing, and facilitating smooth payroll transition. Built and managed HR function across U.S. and Canadian locations, including full cycle bi-weekly payroll, policy creation and development, training and development programs, developing employee handbook, safety/compliance training, employee induction/orientation programs, and employee appraisal/review processes. Oversaw life cycle benefits renewal process, including meeting with various insurance brokers on plan variations, presenting findings to senior management, coordinating open enrollment info sessions, and answering questions. Processed all new-hire, benefits, leave termination, and payroll paperwork, ensuring 100% compliance with various laws and regulatory mandates and serving as primary contact person answering management/staff questions. Provided guidance and input on U.S. and Canadian workforce planning, succession planning, compensation, and benchmarking, while maximizing central areas of excellence to build pipeline of readily available top talent. Drove performance management, talent review, succession planning, and training and development. Partnered with business unit directors to roll out all key people processes such as performance management, compensation, benefits, and development programs, as well as identifying training needs for business units and individual executive coaching needs. Prepared monthly lunch and learns on manager specific topics via in-person training and/business skype sessions. Established, implemented, and maintained policies and practices for assisting employees and families relocating by managing visa process for all expats transferring from global sites, including coordination of visa documentation coordination, control of relocation costs, and minimization of work disruption for employee and organization. Achieved benefits cost reduction of 15% due to move from PEO to full service benefits. Managed retender process of Canadian benefits to see 22% cost savings annually. Forged global partnership across HR function to deliver value added service to management and employees reflecting business objectives of organization. Earned 2013 individual award for global excellence. Assistant Property Manager January 2007 to January 2010 Company Name Oversaw fire life safety program, including all building financial/operational components, interaction with all tenants, new construction and renovations, permitting and code compliance, and numerous other contracted vendors available for emergency recovery. Coordinated all engineer safety training with each assistant chief engineer each month for required OSHA safety training, including administering training, tracking attendance, and ensuring compliance. Supervised recruitment and management of service coordinator staff, including orientation, training and development, employee issues, performance reviews, and work delegation. Completed "green" initiatives, including assisting in LEED certification process, Energy Star applications for two office buildings, recycling program implementation, submitting campus for BOMA 360 designation, and all tenant events promoting campus as "green" campus. Education M.B.A : Human Resource Management , 2011 University of Houston Human Resource Management B.B.A : Management Management B.B.A : Marketing , 2006 Marketing Affiliations Society of Human Resource Management New York City Society of Human Resource Management Skills benchmarking, benefits, bi, cost reduction, documentation, engineer, executive coaching, senior management, financial, FSA, HR, insurance, managing, office, new construction, payroll, performance reviews, performance management, permitting, policies, presenting, processes, program implementation, recruitment, renovations, RFP, safety, tax

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HR ASSISTANT III Certifications John A. Logan College 2003 - 2005 *  University of Alabama at Birmingham 2006 -* Professional Summary Human Resources Coordinator with extensive background in payroll processing, accounting and finance. Proficient in ADP and QuickBooks software. Results-oriented Human Resources Coordinator with 10+ years in all aspects of human resources management. Highly effective communicator who excels at building relationships at all organizational levels. HR professional highly effective at verifying that all documentation is properly authorized and supported according to company policies, regulatory practices and legal requirements. HR Coordinator offering well-rounded background in human resources, accounting and administration. Skilled in preparing and analyzing staffing metrics and reporting. Results-oriented Human Resources Executive with broad experience in all areas of HR, including policy development, performance management and benefits administration. Skills SHRM - HR Generalist Certificate CiHRG Member SHRM Member Notary Public ADP Vantage ADP Recruiting JD Edwards (JDE) Payroll 2016 Certificate via Fred Pryor Seminars All Windows versions and Mac OS platforms. Excel Word Access PowerPoint Outlook SAP HR department startup Benefits and payroll coordination Staff recruiting and retention Background checks Detail-oriented Payroll processing Exit interviews Accounting and finance Time Management Superb interpersonal skills Benefits administration HRIS Recruitment/staffing Interviewing Employee coaching Performance management systems Payroll administrator Unemployment laws Records maintenance Training programs development Audit preparation and reporting Change management General accounting Budgeting proficiency Regulatory compliance Expertise in invoice and payment transactions Account reconciliation Exceptional organization Analytical reasoning Ethical approach Superior attention to detail Strong in MS Access and Excel Invoice coding familiarity Work History 05/2015 to 03/2017 HR Assistant III Company Name – City , State Administered payroll through ADP payroll system Benefit coordination and administration Employee Purchases through pay data batch entry Maintained sick leave and attendance programs Developed new process for employee evaluation which resulted in marked performance improvements. Researched and updated all required materials needed for firm and partners. Analyzed departmental documents for appropriate distribution and filing. Assisted various business groups with document organization and dissemination during acquisitions. Obtained documents, clearances, certificates and approvals from local, state and federal agencies. 01/2007 to 01/2008 Compliance Coordinator Company Name – City , State Payroll Verified licensure Compliance coordination per Federal and State regulations for nursing requirements Produced legal documents, including contracts and real estate closing statements. Researched statutes, decisions, legal articles and codes. Investigated facts and law of cases, using pertinent sources to determine causes of action and to prepare cases. Analyzed client balance sheets for auditing purposes. Contacted clients to schedule appointments and discuss the progress of cases. Conducted background investigations on the defendant. 07/2017 to 12/2017 Enrollment Coordinator Company Name – City , State The Enrollment Coordinator processes applications for, changes to, reinstatement of, and cancellation of insurance policies. Verifies eligibility requirements to meet Department of Insurance and Medicare regulations along with standards set by the organization for Individual, Medicare and commercial groups enrollees.  Analyze data received from various sources, to ensure accuracy of the claims and billing system. 10/2012 to 10/2013 Accounts Payable Clerk Company Name – City , State Generated and submitted invoices based upon financial schedule. Ensured invoices and check requests for our location were processed efficiently and accurately. Generated accounts payable reports for management review. Utilized talents and expertise when conducting monthly closing processes, journal entries, and accruals. Entered all invoices requiring payment via check or bank draft. Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials. Successfully implemented new technologies and process automations to encourage continuous improvement. Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions. Skills Accounts Payable, ADP, ADP payroll, C, databases, filing, HR, JD Edwards, JDE, Mac OS, Access, Excel, Microsoft Office programs, Outlook, PowerPoint,Windows, Word, Notary Public, nursing, Payroll, Policies, project management, Purchasing, Recruiting, SAP, Scheduling, Seminars, Supervisor, Technical Support, Transportation, utilities Education 2005 Associate of Science : Biology John A. Logan College - City , State Affiliations CiHRG member  SHRM member and Graduate of Generalist Program

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HR PAYROLL/ ACCOUNTING REPRESENTATIVE Summary Diverse experience in Accounting, Credit Union Financial Services, Retail Sales, Customer Service, Telemarketing, Food & Beverage, Construction and Ironworks. Outstanding organizational ability with attention to detail, while balancing multiple projects in fast-paced environments with excellent interpersonal and communication skills. Demonstrated ability to gain customer trust and provide exceptional service, leading to increased repeat and referral business. Excellent leadership and motivational skills, with exceptional ability at problem solving and resolution. Highlights Branch Suite, N.A.D.A, Appro, Delta Docs, COWW, and other internal programs related to A/P & Payroll. Excel spreadsheets Meticulous attention to detail Workers' compensation knowledge Results-oriented, Self-directed, Microsoft Office proficiency, Time management, Strong problem solver, Resourceful, Dedicated team player, Strong interpersonal skills, Executive presentation development, Billing and coding Accomplishments Finance Skills Originated new business through professional networking, loan reviews and marketing. Created strategies to develop and expand existing customer sales, resulting in an increase in annual sales. Accounting Skills Operated computers programmed with accounting software to record, store, and analyze information. General Ledger Accounts Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions. Produced more account reporting data than required by taking on additional duties. Researched and resolved billing problems that had been previously missed. Experience Company Name City , State HR Payroll/ Accounting Representative 11/2008 to 11/2011 Assisted in all payroll duties including but not limited to: accounting for all employee hours worked, time off requests, STD, leave of absence, etc. Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls. Managed payroll and time and attendance systems. Enforced established payroll-related policies, procedures and regulations and adherence to company and governmental policies. Responded to employee inquiries regarding payroll and timekeeping. Onboarded new employees in the time reporting and payroll systems. Processed rehires, transfers, terminations, garnishments and withholdings. Accounts Payable ​ Prepared purchase orders and expense reports. Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports. Verified details of transactions, including funds received and total Calculated figures such as discounts, percentage allocations and credits. account balances. Coded the general ledger and processed vendor invoice payments. Opened and assigned new client accounts. Coordinated approval processes of all accounts payable invoices. Balanced batch summary reports for verification and approval. Conducted month-end balance sheet reviews and reconciled any variances. Researched and resolved billing and invoice problems. Company Name City , State Financial Relationship Specialist Provide professional and prompt financial services to all members and potential members in a sales and service culture, while continually educating members on credit union products and services in relation to the members' needs. Researched banking guidelines and statutory requirements to stay updated on new laws and applications. Processed sales referrals and promoted bank services and products, resulting in branch sales increase. Open new members' accounts, CD's and IRA's. Originate and complete member consumer loan applications and close loans that have originated outside the in-store branch. Balanced daily cash deposits and bank vault inventory with a zero error rate. Assembled in-store marketing displays. Trained employees on cash drawer operation. Perform financial transactions, efficiently and accurately by providing accurate account information using accounts security procedures and recognizing accounts flags, etc. Assist with vault cash and originating and scoring member loans as needed, and assures the Credit Union's interest is protected and liens to be filed can be perfected prior to disbursals of loan proceeds. Company Name City , State Trainer/Server 05/2008 to 12/2008 Ordering and serving the customers with excellent service. Finding solutions to customer related issues. Insuring that all duties at the closing and opening of the store were done correctly. Assist in training new recruits. Company Name City , State Counter Supervisor 09/2006 to 07/2008 Assist Manager with all visuals for entire store. Responsible for delegating and planning daily staff workflow, in the absence of the store manager. Compile store merchandise and inventory reporting. Respond to customer inquiries and provide excellent customer service. Provide exceptional support in the areas of operational, sales and team management, and assist with special projects as required. Education Associates : Business 1998 Blue River Community College Business Bachelors : Business Finance 2016 UMKC Business Finance Skills Analytical and Statistical reporting  Public Speaking Excellent Interpersonal Skills

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SR. HR GENERALIST Summary Quality-driven analytical professional who delivers consistent and successful results in HR affairs, including recruitment and retention, staff development, safety and health, mediation, conflict resolution, benefits and compensation, HR audit and records management, HR policies development and legal compliance. Highlights HRIS (Kronos, Lawson, PeopleSoft, QuickBooks, HBI, ADP & Oracle) MS Office (Word, Excel, PowerPoint, Access, Outlook), EMR, Medical Manager. Certified Mouth Swab- Drug test facilitator Accomplishments Created and implemented a training program for managers and supervisors including topics such as; employee motivation, effective leadership, completing disciplinary actions and performance reviews. Satisfied record keeping requirements evaluated during annual HR Audit. Reduce turnover rate by improving recruitment strategies, effective interviewing and proper selection. Improve employee relations events increasing employee participation and satisfaction Experience Sr. HR Generalist 01/2012 to Current Company Name City , State Manage and Coordinate HR Support to 5 Resorts throughout South and Central Florida. Enforce company's policies and procedures for 2000+ employees, in conjunction with the bargaining agreement. Responsible for short and long term planning and management of the Human Resources function. Recommend the department's budget and manage expenses within approved budget constraints. Major areas of responsibility/management include, but are not limited to, employment, wage and salary administration, benefits, training, employee/labor relations, organizational development and payroll. Work closely with Resorts General Manager implementing, achieving and maintaining the Resort's goals and objectives. Participate in total Resort management as a member of the Resort Executive Team. Key Accomplishments: Created and implemented a training program for managers and supervisors including topics such as; employee motivation, effective leadership, completing disciplinary actions and performance reviews. Satisfied record keeping requirements evaluated during annual HR Audit. Reduce turnover rate by improving recruitment strategies, effective interviewing and proper selection. Improve employee relations events increasing employee participation and satisfaction. Office Manager 01/2010 to 01/2011 Company Name City , State Responsible for recruiting, interviewing, and hiring as well as monitoring payroll for over 60 retail employees. Managed workers compensation cases for all employees. Maintain HRIS database and 200+ personnel files. Conducted reference checks and performed new hire and safety orientation for new employees. Administer Personal Time Off and Sick Time records in the HRIS database for over 4000 employees in 4 states. Ran and audited weekly benefits reports. Acted as a liaison between benefit vendors and employees to resolve and troubleshoot claims issues. Issue monthly and quarterly workers compensation reports to senior management. Maintained OSHA logs and acted as a liaison between the carrier and the injured employees. Conducted new hire benefits orientation and organized annual benefits fair. Key Accomplishments: Developed and implemented PTO plans and Sick Time Plans for groups of employees that were currently not being tracked in the HRIS database. Discovered and corrected a $200,000 error in reporting reserves for workers compensation claims. Redesigned and updated the open enrollment and new hire benefits newsletter. Provide assistance to the Benefits Manager in creating a companywide wellness program. HR Specialist 01/2008 to 01/2010 Company Name City , State Promoted company wide a broad range of HR functions; Job Fairs and , administering benefits, overseeing disciplinary actions, and managing HR records. Co-chaired annual flex-enrollment meetings, resolved conflicts between employees and insurance carriers, coordinated health fairs to promote employee wellness and performed exit interviews. Worked with senior management to create HR policies and procedures; recruit employees; create group benefits databases; and develop orientation, training and incentive programs. Key Accomplishments: Foster a teamwork/open-door environment conducive to positive dialogue across the organization. Personal efforts were cited as the driving force behind branch's employee-retention rate of 89% within an industry where high turnover is the norm. Devise creative and cost-effective incentive and morale-boosting programs (including special events and a tiered awards structure) that increased employee satisfaction and productivity. Reduced benefits costs by 15% annually through meticulous recordkeeping and ensuring that company did not pay for benefits for which employees were ineligible. Education Master of Science : Industrial/Organization Psych 2012 University of Phoenix City , State Industrial/Organization Psych BA : Business Administration Human Resources Management 2009 Interamerican University of Puerto Rico City , State Business Administration Human Resources Management Languages Bilingual (English/Spanish) Skills ADP, Benefits, budget, databases, employee relations, special events, senior management, General Manager, hiring, HRIS, insurance, Kronos, labor relations, Lawson, leadership, managing, Medical Manager, meetings, Access, Excel, MS Office, Outlook, PowerPoint, 2000, Word, newsletter, Oracle, organizational development, payroll, PeopleSoft, performance reviews, personnel, policies, Progress, QuickBooks, record keeping, recruiting, reporting, retail, safety, teamwork, troubleshoot

HR

DIRECTV HR RECRUITER/ ADMINISTRATION Summary My goal is to obtain a position where I can utilize and enhance my education and skills. Highlights Excellent communication skills Self-directed Accurate and detailed Certified in Basic Life Support (BLS) Electrocardiography Certification (EKG) Independent worker Strong organizational skills Energetic work attitude Courteous demeanor Accomplishments Recognized by peers and management for going above and beyond normal job functions. Was named top leader while working at Alexander Dawson College Bound Quality Assurance Ensured quality of food . Quality of care for customers Offered job promotion to management only two weeks after start date Flexibly rotated between four different jobs for Mac Shack Human Resources Increased employee new hires by 65%. Experience DIRECTV HR Recruiter/ Administration 11/2014 to Current Company Name City , State Generate new hire paperwork Keep all government documents up to date Help with the new employees and documentation Make copies, badges, and packets Transfer 125 MSO sheets into the computer per week Post job ads to bring in candidates for open positions Call and interview candidates over the phone Scheduled and confirmed appointments for management team Assist multiple managers with office issues and staff issues Coordinated department functions for team of 10 employees Updated employee accounts and information regularly Create databases and spreadsheets to improve inventory management and reporting accuracy Develop more efficient filing systems Coordinate admission processes and prepare agreement packets Handle and process confidential employee information Hostess 09/2014 to 11/2014 Company Name City , State Tasks as Hostess: Friendly greeted customers Professionally answered the phone Had complete knowledge of the entire restaurant and menu Completed cleaning checklists Guided guests to appropriate tables Helped book reservations for large parties and group Ensured large parties were taking care of and satisfied Efficiently used OpenTable to take reservations and seat guests Dealt with customer issues calmly, quickly, and professionally Hostess/Cashier/Busser/Food Runner/ Expo 09/2013 to 09/2014 Company Name City , State Tasks as Hostess/Cashier/Busser/Food Runner/Expo: Cashier/Hostess: Professionalism Cooperated with fellow coworkers Ability to multitask Satisfied customer requests Greeted customers in a friendly and welcoming manner Answered telephones quickly and professionally Completed daily checklists Exceed customer and employer expectations Reliable and willing to cover employees shifts  Food Runner/Busser:​ Delivered food in a timely manner Insured a clean and orderly work environment Dealt with customer complaints and issues Helped keep customer complaints to a minimum Responded to customers requests immediately Answered phones and took customers orders Expo: Made salads and side dishes Added final ingredients and toppings to food Restocked all dishes and silverware Efficiently communicated with cooks to ensure orders were correct Made sure all counter spaces were clean and orderly Completed cleaning checklist Helped with customer complaints and issues Event Coordinator: Coyote U-Night Community Fundraiser 02/2012 Company Name City , State Brainstormed event ideas Oversaw budget plans Oversaw 5 coordinating groups Responsible for advertisement distribution and media coverage Responsible for communication with clientele Coordinated with 100 teachers to help with fundraiser Ensured safety for 2,000 people Education High School Diploma : Hospitality, Travel, and Tourism June 2014 Southwest Career and Technical Academy City , State , United States Four-year Hospitality program: Minor in Marketing ​Project Based Learning Coursework in Hospitality and Tourism Management Coursework in Marketing and Advertising Coursework in Business, Marketing and Communications Coursework in Marketing, Public Relations and Promotions Management Coursework in Business Administration and Organizational Development Coursework in Accounting, Financial Management and Event Planning Coursework in Travel and Tourism Hotel Management coursework Coursework in Hotel Operations Management Principles of Financial Accounting coursework ​ Four year member of DECA Club Four year Student Council member Student body government representative Nursing College of Southern Nevada City , State , United States Pre-Nursing Major: Taking prerequisites Courses completed: Math 95,96 English 101,102,223 ALS College Success Psychology 101 Sociology 101 Communications 101 3.75 GPA ​​ Skills Professional and friendly Careful and active listener Exceptional multi-tasker Delivers exceptional customer service Computer knowledge and skills​ Neat, clean and professional appearance Reliable team worker Engaging personality Detail oriented Personal skills Conflict resolution Accurate and detailed Computer knowledge and skills​

HR

HR BUSINESS PARTNER Summary Proactive Human Resources Business Partner guiding performance management, talent planning and benefits. Decisive with proven success providing employee relations support and oversight for efficient operations. Extensive knowledge and experience developing code of business conduct and ethics policies. Skills Leadership development Collaborative Organization and efficiency Exemplary verbal and written communication Time management Conflict mediation Self-starter HR experience in Technology Field Professional Experience HR Business Partner | Company Name - City , State | 08/2020 - 01/2021 Served as the primary point of contact for the HR department for each assigned network by providing direct assistance or connecting them with the appropriate HR Specialist. Advised supervisors and management in performance management strategies and interventions, including reviews of disciplinary procedures and actions and recommendations for separations of employment. Assisted with formal and informal inquiriesand investigations in conjunction with external legal counsel as necessary. Identified areas of opportunity for change initiatives that will positively influence assigned network performance and success. Worked with assigned networks' leadership to develop strategies and interventions for problems areas, such as turnover and compliance with training, evaluations, and other employment related requirements. Assisted and advised network leadership on departmental structure and job creation and analysis, including editing of job descriptions and developing appropriate wages. Served as HR representative in cross-functional Agency projects and initiatives by connecting HR solutions with assigned networks' needs to ensure alignment with Agency values and strategic objectives. Ensured adequate staffing levels for assigned networks and develops strategies, in conjunction with the Recruitment and Hiring team, to recruit qualified staff. Interpreted and explained human resources policies, procedures, laws, standards, and/or employment regulations to employees and management in assigned networks. Served as employee advocate by meeting with employees and addressing concerns. Collaborated with other HR Business Partner frequently to ensure alignment of practices across Agency and to share resources and ideas. Reviewed and analyzed metrics and data; provides recommendations based on findings to executive management as needed. Reported quarterly to the Human Resources Manager on key performance indicators, strategies and initiatives, employee relations actions taken, and other items as assigned. Maintained current knowledge of human resources federal and state laws including Equal Employment Opportunity (EEO), ADA, Affordable Care Act (ACA), Wage and Hour, Family Medical Leave Act (FMLA), USERRA, etc. Sr. HR Consultant and TA Specialist | Company Name - City , State | 02/2018 - 04/2020 Developed staffing strategies to fill vacancies and define position allocations. Reviewed referral candidates and contacted qualified individuals to request applications. Planned and executed recruitment events to bring in area candidates. Facilitated organizational development initiatives to conduct performance management and talent assessment. Implemented employee engagement and development activities, presentations and training to maximize productivity and unite workforce. Listened to clients' needs and assisted with identifying and securing appropriate services. Human Resources Consultant IV | Company Name - City , State | 05/2014 - 02/2018 Established measures to promote diversity and drive equal access to opportunity and advancement. Facilitated strategies planning through effective partnerships with leaders. Aided senior leadership during executive decision-making process, generating daily human resources reports on metrics and policies to recommend corrective actions and improvements. Advised leadership on HR-related issues, including vacation and sick time, benefits, job services and employment discrepancies. Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job. Performed sensitive and confidential investigations into misconduct issues in workplace, detailing all incidents in reports. Liaised between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution. Principal Consultant | Company Name - City , State | 05/2011 - 05/2014 Built a successful consulting business serving private and public sector businesses. Marketed business in Anchorage and Juneau, Alaska and Phoenix, Arizona. Established excellent rapport and professional relationships with business leaders. Created marketing materials, drafted proposals and bid on contracts. Of the bids submitted, 91% were awarded. Initially, offered organizational management and talent acquisition services. Additional services provided: training for management and staff from completing a time card and payroll processes to change management. Facilitated discussions (informal mediation) services. Set up performance and absence management expectations, policies, processes and tracking. Counseled staff, performed workplace investigations, drafted findings and supported management through the corrective action process. Education and Training Alaska Pacific University | City , State | 05/2004 Bachelor of Arts : Organizational Management, Human Resources Additional Information Organized, strong attention to detail, dedicated and committed to excellence Computer Literacy Proficient in Microsoft Suite - Word, Excel, Powerpoint, Outlook Various Oracle based HRIS, Budget and Accounting Software and Databases

HR

ASSISTANT MANAGER - HR www.linkedin.com/in/sumankumari725b9236 Professional Summary Looking for a challenging position, which utilizes my skills, hard work and provides opportunities to learn and contribute to the organization. I want to see myself as an active contributor to a team of ambitious people and thereby enhance my knowledge and personality. Human Resource Professional with over 4 years of rich experience in Recruitment, Organization Developement, Time Management, Training & Development, Performance Management, Employee Engagement, TPM & Audit. Worked as an Assistant Manager- HR (Generalist Profile) with VARROC POLYMERS PVT. LTD at its manufacturing unit and assisted HRM & SAP at the unit. Possess strong communication, interpersonal, problem solving skills and analytical skills. Strong communication, collaboration & team building skills with proficiency at grasping new technical concepts quickly and utilise the same in a productive manner. Fast Learner (demonstrated ability to learn and master new skills/tools, even in strictly harsh deadline) Mentor and groom resources. Skills SAP R/3 4.7, MS Office (Word, Excel, Power Point, Outlook, Internet Applications). *Have good understanding of SQL, HTML, CSS and JavaScript. *Operating Systems: Windows 95/98/2000/XP *Functional Knowledge: Recruitment, Organization Management, Time Management, Payroll, Benefits, Personal Administration, Training and Development, ESS, Performance Appraisal. Work History Assistant Manager - HR , 09/2012 to 08/2013 Company Name Generalist profile - Recruitment, Training & Development, Performance Appraisal, Employee Engagement, Audit, SAP-HR PA -Personnel Administration Defined the Enterprise Structure, Personnel Structure and Pay Scale Structure for the enterprise and linked the Pay Scale and Enterprise Structures. Configured user parameters and the number range intervals for personnel numbers. Configured personal data. Customized the basic settings for Personnel Administration. Customized personnel actions and the reason for change in personnel action Configured Personnel Area Groupings and Employee Groupings. Assigned Personnel Area to Company Code. Performed various personnel actions, specifically, hiring employees, performing organizational reassignment, change in pay, termination. PA30, PA40, PA10, PA20 Recruitment & Selection Involved in the full life cycle of the Recruitment Process. Induction of New joiners. Preparation of Job Description and Roles & Responsibilities of department. Training & Development Responsible for Establishment, Implementation & Maintaining effective Training & Development system in the organization. Deployment of Competency Model (Competency Mapping /Skill Mapping). Training Need Identification of employees through PMS & IDP and Workmen through Skill Matrix. Preparation & circulation of Annual as well as Monthly Training Calendar as per QMS (ISO/TS 16949:2009 & OHSAS). Designing & developing Training procedures, Modules, Training syllabus & activities in consonance with training requirement with faculties. Organizing internal & external training programs, OBT's, Events & Workshop. Creating Pre & Post-Training Assessment Tools (Evaluation/Effectiveness) - Written Test & Feedback Form to gauge the present skill & gap. Preparation of training budget with cost reduction initiatives. Employee Engagement Build connect with employees and their families as per part of engagement initiative by conducting welfare and sports events, new initiatives, medical support and benefits. Cascaded business plan and goal at unit level through formal and informal communication set up. Organized various activities like Get-together, Birthday, Painting competition, Safety day celeb, Kaizen competition, sports activity, Auto related games etc. Performance Management Co-ordination with Functional Heads in setting up of KRA's of employees. Timely distribution of Performance Appraisal Form to all the departments. Involved in Mid - review and yearly appraisal and delivery of appraisal/promotion letters on time. Also used to take care of performance review of trainees and probationers. Statutory Compliance & Grievance Handling Involved in Provident Fund, Gratuity, Labour Welfare Fund, Factory License renewal, Contract Labour Management, Labour welfare, Standing Order & resolving IR issues in the plant. TPM Was appointed as TPM ET-Pillar Head in the plant and was responsible for Education & Training of staff and workers as per the TPM method. Audit Responsible for facing various Customers audits (like M&M, GM, Bajaj, VW etc.), ISO/TS 16949:2009, EMS-OHSAS & TPM Audit. Administration Management Monitoring of Canteen, Housekeeping, Security, Vehicle management, Stationery & Guest Management. HR Initiatives Started various HR activities at the plant level like Suggestion scheme, Coffee with HR, Connect to Home, Skip level meeting, Knowledge Sharing, Birthday Celebration, Appreciation of employees, Established cafeteria and Library. Assistant Manager - HR , 07/2010 to 07/2011 Company Name To maintain HR database. To generate various HR reports required by the management. To maintain organizational structures, create positions and jobs in SAP To provide support in the HR administration of pay and bonus review, providing reports and stats to senior managers and supporting HRBPs in the collation of work. To maintain attendance and leave of employees in SAP. Involved in the full life cycle of the Recruitment Process and On boarding. Preparing & updating Organizational chart & making head count as well as requirement report (HR MIS). Preparation of Job Description and Roles & Responsibilities of department. Responsible for Establishment, Implementation & Maintaining effective Training & Development system in the organization. Started various HR activities at the plant level like Suggestion scheme, Coffee with HR, Connect to Home, Skip level meeting, Knowledge Sharing, Birthday Celebration, Appreciation of employees, Established cafeteria and Library. Timely distribution of Performance Appraisal Form to all the departments. Involved in Mid - review and yearly appraisal and delivery of appraisal/promotion letters on time. Assistant Manager - HR , 05/2008 to 05/2010 Company Name Overlooking the recruitment process for providing best fit to the client as per their requirement. Understanding the requirement of the position in terms of competencies, experience etc. Sourcing suitable profiles from various sources as per requirement. Interviewing potential candidates to do an interest check for the requirement and judge their suitability. Coordinating with client to confirm profile suitability and scheduling interviews till final selection. Keeping a record of operations and deal with various recruitment enquires. Keeping excellent relationships with clients whilst helping them find the best employees for their business. Education Bachelor of Education (B.Ed) : Education , 2014-2015 Magadh University - City MBA : Human Resource , 2006-2008 Xavier Institute of Social Service - City Human Resource Bachelor of Science (B.Sc) : Biotechnology , 2002-2005 Ranchi University - City Skills basic, Benefits, budget, business plan, cost reduction, CSS, client, clients, database, delivery, Designing, full life cycle, Functional, hiring, HTML, HR, Internet Applications, ISO, JavaScript, letters, Excel, MS Office, Outlook, Power Point, 2000, Windows 95, 98, Word, ESS, MIS, Enterprise, Operating Systems, Organizing, Organizational, Painting, Payroll, Performance Appraisal, Performance Management, Personnel, promotion, Recruitment, requirement, Safety, SAP, SAP R/3 4.7, SAP-HR, scheduling, scheme, SQL, Time Management, training programs, Written

HR

HR ASSOCIATE MOBILIZATION COORDINATOR Summary Professional with extensive experience in Human Resources in Oil & Gas Company. Want to be part of an organization that allows me to utilize my strongest skills to achieve the goals for the company, as well as my own personal goals. Accomplishments MVP Award, Houston, 2009. Meeting Project Client set goal of mobilizations to Escravos GTL project year end 2008. Training Focus The basicc of Expatriate and Foreign Nationla Taxation, Houston, 2007 Death Notification Training, KBR Employee Assistance Program, Houston, 2008. Skills MS Office (Word, Excel, Outlook and powerpoint) SAP database, Applicant tracking system. * Strong organizational and Adminstrative skills * Develop and implement creative solutions with cost, efficiencey and deadlines. * Articulate and effective communicator and trainer * Committed to achieving company and personal goals and high quality performance standards. Experience 01/2009 to Current Company Name － City , State HR Generalist Mobilized high volume exployees overseas on short/long term in accompanied /unaccompanied status. Point of contact form the beginning till the end of expats/Inpat assignment. Directed and implemented human resource policies and procedures and provided guidance to field human resources managers. Created assignment offers compensation packages to include uplifts and base pay, per diem allocation, additional payments and benefits. Directed employee to employee relations, policy development, training, recruitment, payroll and benefits administration. Attended corporate planning meetings and assisted in re-writing international assginment policies and procedures. Sit in interviewes and trained new employees. Administer the Good and Services review program twice a year. Evaluated new hire documents and employee evaluations, and provided extensive training to staff members. Prepared and presented training seminars to other HR professional. Assist employee issues with benefits, payroll, HR systems and Administrative issues. Manage regions: Germany, Kuwait, Brazil, Australia, Italy, Mexico, China, Zambia, Angola. 01/2007 to 01/2009 HR Associate Mobilization Coordinator Company Name － City , State Handled unemployment and workers' compensation claims, maintained personnel files, and updated the company's affirmative action plan. Responded with sensitivity in a timely manner to employee problems and concerns. Presented company policies, procedures, philosophy, and benefits to new employees. Attended corporate planning meetings and assisted in writing policies and procedures. Arranged medical appointment, assignment paperwork, travel, hotel, car rental, temporary housing and tax briefings. Prepared and processed personnel transfer paperwork. Prepared and distributed correspondence to internal and external candidates * Apply for entry and work visas. Manage regions: Nigeria, Chad, Indonesia, Algeria, Canada, Qatar. 01/2005 to 01/2007 Administrative Specialist Administrative associate/ Tax assistant Company Name － City , State Managed the Tax Equalization Program for Expats and inpats. Collect check payments, verified amount and send to payroll for endorsement * Assist expats with completing tax forms and answer questions. Complete check request for reimbirsement of P&I on employees and IRS notices * Initiate move notices * Administer the Certificate of Coverage program for expats on assignment. Order office materials and supplies from varies vendors. Compose and types collections letters and other corresoindence by email or certified mail. Back up timesheet keeper and Web pan initiator. Codes and process invoices and overhead financial numbers. 01/2003 to 01/2005 Administrative Associate Provided administrative or secretarial support to a department. Worked to complete defined tasks in accordance with standard procedures. Supports general business operations by providing simply administrative support activities. Compiled, copies, sorted and files records of office activities, business transactions and other activities. collect and distribute department and employee's mail. Set up pouch mail for new projects. Took passport and visa pictures. Notified payroll, HR and A&F of employees new assignment or completions. Structured and maintained a clean and organize office area. Education and Training 2007 A.A : General Studies San Jacinto College － City , State General Studies 2010 B.A : Business Mgt University of Houston Downtown － City , State Business Mgt HR mgt VP - SHRM UHD chapter Activities and Honors Member, SHRM, Houston, 2009 to 2017 Member, HR Houston, 2009 to 2018 Member, Houston International HR Roundtable LLC, Houston, 2011 to 2015 Languages Fluent in Spanish and English - Read, Write and Speak * Skills administrative support, benefits administration, business operations, employee relations, process invoices, policy development, SAP, Structured

HR

REGIONAL HR MANAGER Summary Holistic HR Professional with 5 years 7 months experience in Human Resources vertical in areas of recruitment, employee relations and performance management after completing 2 years of full time Experience Regional HR Manager Aug 2015 to Dec 2016 Company Name － City Looking for good HR opportunities in San Francisco Bay Area. VISA STATUS:"Work Permit-No Visa sponsorship Required" Skills Staffing and recruiting professional Microsoft Office Suite expert Interviewing expertise HRIS applications proficient On Boarding/Off-boarding Report Writing Employee relations New employee orientations Performance Management Accomplishments Recruited 250 employees in 4 months for launching new RIBG (Rural Inclusive Banking Group) vertical of ICICI Bank. Worked on "Female Workforce attrition at Mid Managerial level" and suggested ways to retain, which was incorporated in policies. Worked on streamlining recruitment and onboarding process at indusind Bank by suggesting changes in "E-joining" portal. Assisted in successful completion of project "Applicant Experience at ICICI Bank" which focused on enhancing recruitment experience of applicants. Suggestions from the project were implemented. Worked as "Regional HR Manager" managing entire HR function for Andhra Pradesh/Telangana states for Assets & Liability vertical. Led team of two HR Executives. Role similar as HR Business Partner role since this required working closely with Business Leaders for arriving on recruitment gaps, resolving employee escalations, and PMS related issues etc. Handling end to end recruitment cycle right from sourcing (from job portals, through consultants and campus recruitment etc.), taking interviews, negotiating offers till on boarding. Ensuring every month all new joiners are included in payroll. Maintaining new joinee tracker, induction tracker, offered applicants tracker for same. Making monthly Recruitment Report (Power point presentation, MIS), Branch Visit report, Escalation report and taking monthly meetings with Regional heads. Making PowerPoint presentation for recruitment forecasting and attrition analysis on quarterly basis. Maintaining updated HRIS for the region and sending it to business heads on monthly basis. Handling all employee queries regarding leave request, transfers, performance appraisal. Closing Performance Management for the financial year, liasioning with Regional Heads. Issuing PIP (Performance Improvement Plan), Termination letters etc. Preparing investigation reports for escalations within the region in discussion with Regional Heads. HR Presenter in RCU investigations along with Legal and Employee Relations Manager for cases of the region. Identifying training needs and sending employees for various training programs.Sending new joiners for induction program. Ensuring Goal Sheet adoption, half yearly feedback is done within deadline ensuring PMS is completed on time. Employee Relationship Manager May 2013 to Jun 2015 Company Name － City , State Conducting regular branch visits for ground sensing. Making branch visit report and maintaining branch visit tracker. Handling employee queries regarding organization policies, transfer requests, salary and leaves etc. Maintaining and updating HRIS for the region.Taking Induction Session of new joiners. Handling employee grievances by analyzing case and preparing preliminary investigation report. Conducted Performance Appraisal for Rajasthan RBG group. Managing entire Performance Management cycle right from Goal Sheet Updation, conducting "Half yearly feedback", "360 degree feedback", "Normalization" till final rating updation on People Soft. Conducting "Talent Panels" for the region after ratings. Handled PMS escalations and conducted "Communication meetings" for employees. Recruitment Manager May 2011 to Apr 2013 Company Name － City , State Handling Recruitment for entire Rajasthan RBG (Retail Banking Group) & RIBG (Rural Inclusive Banking Group) and GOG (Global Operations Group). Managing entire recruitment life cycle right from sourcing,interviewing and negotiating/releasing offers till on boarding. Ensuring all new joiners are included in Payroll. Making monthly Recruitment Report (both excel sheet and PPT) for monthly meetings with respective Business Heads and building strategies accordingly. Making annual "Attrition report" and "Recruitment Forecast Report" for entire zone. Using "Hirecraft" for interview management, candidate management and maintaining pool of applicants for future requirements. Center Head for various mass recruitment drives conducted by ICICI Bank i.e. NIIT Leadership Program, I Bank and PO Program etc. Campus Recruitment -Visited many campuses (MDI Gurgaon, IMT Ghaziabad, ICFAI Gurgaon IIM Kashipur etc.) for hiring MBA freshers). Intern Mar 2010 to Jun 2010 Company Name － City , State Taking and understanding requirements from clients, sourcing applicants using "Mass Mailing, Job Posting, doing screening and lining them up for interviews with clients. Coordinated & followed-up with respective HR departments for salary negotiation, joining. Education and Training MBA , Human Resource 2011 ICFAI Business School － City , State , India Human Resource Bachelor of Science , Electrical Engineering 2009 Bharati Vidyapeeth College Of Engineering － City , State , India Electrical Engineering Interests Completed Diploma and trained in vocal classical music for 3 years. Won 3rd prize in national level group song competition. Captain of volleyball team in school and presented school in various Inter school competitions. *Worked with SEEDS (an NGO) and Led 10 volunteers to organize health & literacy awareness camps. Awarded "Outstanding Contribution to Society" by SEEDS acknowledging my contributions. Skills Banking, Closing, clients, Employee Relations, financial, forecasting, hiring, HRIS, HR, Leadership, Legal, letters, Mailing, Managerial, Managing, MBA, meetings, excel, Microsoft Office Suite, PowerPoint, Power point, MIS, negotiating, negotiation, Payroll, People Soft, performance appraisal, Performance Management, Performance Management, policies, Presenter, Recruitment, recruiting, Report Writing, Retail, San, Staffing, training programs Additional Information Interests *Completed Diploma and trained in vocal classical music for 3 years. Won 3rd prize in national level group song competition. Captain of volleyball team in school and presented school in various Inter school competitions. *Worked with SEEDS (an NGO) and Led 10 volunteers to organize health & literacy awareness camps. Awarded "Outstanding Contribution to Society" by SEEDS acknowledging my contributions.

HR

FIELD HR ASSOCIATE Summary Reliable HR Field Associate with a Master's of science in Human Resource management emphasis as a Generalist. Passionate and motivated with a drive for excellence. Handles tasks with accuracy and efficiency. ______________________________________________________________________________ Skills *Verbal and written communication skills *Time management and organization skills *Powerpoint presentations *Flexible *Recruiting *Investigation training *Employee engagement *Ability to develop and execute recruitment strategies *Analyze data and recommend opportunities for improvement *Experience in preparing for audits *Assisted in the hiring process by screening resumes-Select interview process certified via FedEx Ground * Demonstrated ability to interact effectively with employees. * Ability to anticipate and identify problems and use sound judgment and fact based analysis to develop effective and efficient solutions. * Software skills, including use of Microsoft Office software and web-based applications. * Ability to work day, evening and overnight hours as business needs dictate. I am sending my resume to apply for the position of HR Generalist at AccruePartners, which was posted on LinkedIn by Mr. Luther Hardings. As you can see in my resume, I possess over 6 years of experience working as an HR professional at two renowned companies in the US, which according to your job requirements, are two most important points. My qualifications are the exact match to your job descripton: * Capable of carrying out the recruitment process efficiently while maintaining quality standard. Evidence: Screened 1500 resumes, Interviewed 500 candidates and hired 150 from this pool for the new call center setup at ABC Company in only 25 days. * Able to consistently draft new and improve HR policies and procedures to boost staff motivation. Evidence: With new and improved policies and procedures and resolving all staff related issues, increased employee motivation which resulted in increased retention percentages over the years that I worked at ABC Company. * Proficient in executing effective employee performance evaluations and subsequent performance based appraisals Evidence: Performed employee evaluation process and appraisals on quarterly basis under the supervision of the HR manager at Emerson Network Power Inc. With my passion for HR work, superb management skills and the urge for performing with quality, I would be able to contribute to your HR Department effectively. Thank you very much for your consideration. I look forward to meeting with you soon. Best regards, (Signature) Nathan Talovsky Enclosure. *Mar *Human Resource Coordinator Thank You Email after Interview A thank you letter or email is a business norm which every candidate has to follow behind interview with a prospective employer. Thank you emails are a courtesy that you should indulge in. Let us take the example of a candidate who has given an interview for the position of a Human Resource Coordinator. He or she will need to ensure that an email is sent which reiterates his or her interest in the job and thanks the interviewer for his time. _______________________________________________________________________________ Human Resource Coordinator Thank You Email To: Jennifer Miller [Email] Subject | Re: Human Resource Coordinator - Kimberly Perez Dear Ms. Miller, Please accept my heartiest appreciation for taking out the time and interviewing me for the position of a human resource coordinator last Wednesday. It was an absolute pleasure meeting you in person and discussing the possibility of my working with ABC Company. I am very enthusiastic about joining ABC Company, meeting you at the interview has solidified my interest even further. As a keen candidate for this position, I have much to offer in terms of meticulous attention to detail while carrying out HR duties, organizing and scheduling on boarding activities for new hires and ensuring compliance for FMLA. My demonstrated ability to work in a fast paced environment will be evident from my work in responding to employee requests and coordinating general administrative tasks. Responsible for addressing employee relations concerns and recruiting for open positions at assigned facilities. Must be able to travel up to 75% of the time with overnight stays required as business needs dictate. Essential Functions * Ensures compliance with all employment laws, regulations, and FedEx Ground policies, procedures, and processes. * Identifies employee relations issues and resolves as appropriate. Provides Human Resource (HR) advice to management and responds to employee inquiries. * Conducts investigations in a timely and appropriate manner. Identifies the issues and parties involved and provides a thorough and accurate investigative report with appropriate recommendation(s). * Maintains an HR presence in assigned facilities by engaging all levels of employees through activities to include, but not limited to, dock walks, engagement meetings, and/or special events. * Leads the development and execution of the recruitment strategies while managing costs to budget. This includes, but is not limited to, recruitment activities, peak planning, and participating in outreach events. Builds and maintains effective relationships with schools and community-based organizations. * Analyzes data and provides recommendations to management for improvement initiatives. * Prepares, audits, and monitors Affirmative Action Plans. * Screens resumes of internal and external candidates for non package handler positions, participates in the panel interview process, and makes recommendations to the hiring manager regarding final selection decisions. * Properly and timely dispositions applicants and jobs by effectively utilizing applicant tracking system. * Assists management with development of job offers, which includes gaining appropriate approvals. * Ensures all new employees are on-boarded effectively. * Manages participation in all government-sponsored tax credit programs. * Facilitates and conducts training. * Participates in hub and station assessments and assists with strategic planning solutions. * Participates in Operations' staff meetings. Minimum Education * Bachelor's Degree in Human Resources, Business, Communications, or related discipline required. In addition to the two (2) years Minimum Experience, a high school degree or GED and additional four (4) years HR Generalist, employee relations or recruiting (to include FXG/FXSP Field HR Associate) will be considered equivalent to a Bachelor's Degree. Minimum Experience * Two (2) years professional HR experience in HR Generalist, employee relations or recruiting (to include FXG/FXSP Field HR Associate) required or related area. Required Skills, Abilities and / or Licensure * Verbal and written communication skills necessary to explain complex and/or confidential information and communicate with all levels of management. * Time management and organizational skills necessary to manage multiple projects, appropriately prioritize workload, plan for resources to meet deadlines and goals, and work independently in responding to day-to-day functional needs. * Presentation skills necessary to facilitate training and/or deliver informational sessions to groups and/or individuals. * Demonstrated ability to interact effectively with employees. * Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions. * Software skills, including use of Microsoft Office software and web-based applications. * Ability to work day, evening and overnight hours as business needs dictate. * Professional in Human Resources (PHR) Senior Professional in Human Resources (SPHR) certification preferred. % of Travel for the Position 50%-75% Address Highlights Human Resource Generalist PROFILE: Avid professional with over 6 years of experience in a fast paced Human Resource department. Incomparable ability to prioritize and execute multiple HR projects and deadlines concurrently. Unmatchable organizational, time management and interpersonal skills. Proficient in administering corporate HR initiatives, providing a broad level of counseling on recruitment, employee relations, retention and training programs and handling complex situations with professionalism and confidentiality. Expert knowledge of local, state, district and country laws influencing personnel actions. AREAS OF EXPERTISE Job analysis Market pricing Salary administration Performance review Employee orientation HR policies development Benefits administration Recruitment coordination ADP PeopleSoft HRIS systems MS Office: Word, Excel, PowerPoint Visio Experience Field HR Associate January 2015 to Current Company Name Ensures compliance with all employment laws, regulations, and FedEx Ground policies, procedures, and processes. Identifies employee relations issues and resolves as appropriate. Provides Human Resource (HR) advice to management and responds to employeeinquiries. Conducts investigations in a timely and appropriate manner. Identifies the issues and parties involved and provides a thorough and accurate investigative report with appropriate recommendation(s). Maintains an HR presence in assigned facilities by engaging all levels of employees through activities to include, but not limited to, dock walks, engagement meetings, and/or special events. Leads the development and execution of the recruitment strategies while managing costs to budget. This includes, but is not limited to, recruitment activities, peak planning, and participating in outreach events. Builds and maintains effective relationships with schools and community-based organizations. Analyzes data and provides recommendations to management for improvement initiatives. Prepares, audits, and monitors Affirmative Action Plans. Screens resumes of internal and external candidates for non package handler positions, participates in the panel interview process, and makes recommendations to the hiring manager regarding final selection decisions. Properly and timely dispositions applicants and jobs by effectively utilizing applicant tracking system. Assists management with development of job offers, which includes gaining appropriate approvals. Ensures all new employees are on-boarded effectively. Manages participation in all government-sponsored tax credit programs. Facilitates and conducts training. Participates in hub and station assessments and assists with strategic planning solutions. Participates in Operations' staff meetings. Financial Aid Counselor May 2013 to November 2013 Company Name － City , State Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans. Interview applicants and request specified information for loan applications. Establish payment priorities according to credit terms and interest rates to reduce clients' overall costs. Contact applicants or creditors to resolve questions about applications or to assist with completion of paperwork. Inform individuals and groups about the financial assistance available to college or university students. Maintain current knowledge of credit regulations. Match students' needs and eligibility with available financial aid programs to provide informed recommendations. Review billing for accuracy. Assist in selection of financial award candidates using electronic databases to certify loan eligibility. Compare data on student aid applications with eligibility requirements of assistance programs. Counsel clients on personal and family financial problems, such as excessive spending or borrowing of funds. Financial Aid Advisor June 2010 to May 2012 Company Name － City , State Check loan agreements to ensure that they are complete and accurate, according to policies. Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans. Interview applicants and request specified information for loan applications. Contact applicants or creditors to resolve questions about applications or to assist with completion of paperwork. Inform individuals and groups about the financial assistance available to college or university students. Maintain current knowledge of credit regulations. Match students' needs and eligibility with available financial aid programs to provide informed recommendations. Assist in selection of financial award candidates using electronic databases to certify loan eligibility. Maintain and review account records, updating and categorizing them according to status changes. Compare data on student aid applications with eligibility requirements of assistance programs. Counsel clients on personal and family financial problems, such as excessive spending or borrowing of funds. Review accounts to determine write-offs for collection agencies. Human Resource Coordinator November 2007 to March 2010 Company Name － City , State Administered employee benefit plans including new hire orientation program, open enrollment process and wellness program. Prepared, presented and distributed employee communications, publications and announcements. General Human Resources Functions: Administered policies and programs relating to all phases of human resources activity including HR planning, recruitment, training and development, employee performance evaluation and appraisals, firing processes, etc. Along with these, maintained knowledge of legal requirements and government reporting regulations affecting human resources. Administration of Employee Relocation: Worked independently with candidates to manage the relocation process and coordinated all arrangements to include: house hunting trip, travel, temporary housing arrangements and movers. Key Accomplishments Developed and maintained various HRIS systems to improve management of tracking of employee relations issues, leaves, corrective actions and unemployment. Education Master of Science : Human Resource Management , July 2014 Strayer University － State Human Resource Management Bachelor of Arts : Human Resource Management , June 2011 Strayer University － State Human Resource Management B.B.A : Human Resource Management , 2005 University of Clifton － City , State Human Resource Management PHR certification - HR Certification Institute, Pomona, NY. [ : 2006 ] HRCI certification : 2006 HR Certification Institute － City , State Affiliations Member of Alpha Chi National Honor Society Member of National Society for Collegiate Scholars Personal Information Please feel free to call me at (217) 097-5477 if you need any further information from me that will assist you in processing my application. I am very excited at the prospect of working for your company and look forward to seeing you again soon. Thank you for your time and consideration. Best Regards, (E. Signature) Anthony Nelson 88 Malard Drive Clarksville, TN 93002 http://coverlettersandresume.com/hr/human-resource-coordinator-thank-you-email-after-interview/ Auto req ID 114760BR Posting Title Field HR Generalist I - II Position Type Full Time Skills ADP, Avid, Benefits administration, billing, budget, interpersonal skills, counseling, credit, clients, databases, documentation, employee communications, employee relations, special events, fast, filing, financial, firing, funds, government, Hiring, HRIS, hub, Human Resources management, Human Resource, Human Resources, HR, Information Systems, Job analysis, leadership, legal, managing, Market, meetings, Excel, MS Office, office, PowerPoint, Word, monitors, organizational, payroll, peak, PeopleSoft, performance appraisals, personnel, policies, presenting, pricing, processes, publications, Recruitment, reporting, strategic planning, tax, phone, time management, training programs, Visio, written Additional Information Please feel free to call me at (217) 097-5477 if you need any further information from me that will assist you in processing my application. I am very excited at the prospect of working for your company and look forward to seeing you again soon. Thank you for your time and consideration. Best Regards, (E. Signature) Anthony Nelson 88 Malard Drive Clarksville, TN 93002 http://coverlettersandresume.com/hr/human-resource-coordinator-thank-you-email-after-interview/ Auto req ID 114760BR Posting Title Field HR Generalist I - II Position Type Full Time 1101 E Cleveland Road City Hutchins State Texas Zip Code 75141 Search Engine Description Human Resources Domicile Location P753 EEO Statement FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce

HR

HR EMPLOYEE RELATIONS SPECIALIST Summary Dedicated and self-motivated professional with experience in providing outstanding support to business partners. Skillful in tracking details, office management, and following-up with internal and external partners to ensure ontime completion of projects. Possesses easily transferable skills such as organization, working with teams, time keeping/payroll and business writing. Highlights ADP Payroll System Microsoft Office Suite (Word, Excel, Outlook, Publisher and PowerPoint) Accomplishments As a Programs Director, created a fundraiser for the United Negro College Fund that raised over $2500. Planned networking events for employees Held leadership roles within the Order of the Eastern Star where responsible for membership, accounting, and event planning Experience 02/2015 to Current HR Employee Relations Specialist Company Name － City , State Conducted Investigations and resolutions of  workplace issues/inquiries from field employees and management. Served as a partner for managers and employees by ensuring application of company policies and procedures. Created and conducted training for hourly and salaried employees. Support performance management process for all employees. Partnered with Equifax and Unemployment Cost Control to research and respond to unemployment claims. 02/2014 to 02/2015 Store Operations Associate Company Name － City , State Monitored inventory control, processed physical counts of all merchandise, organized and secured all inventory (including cellular devices and accessories), and responsible for shipping and receiving of inventory. Investigated and resolved any inventory discrepancies. Merchandising, assist with floor sets, create service desk tickets for defective equipment. Processed customer trade-in's and returns (cellular devices and accessories). Provided general customer service and process account payments to assist account holders. 01/2001 to 01/2013 Clerical/Staff Associate IV Company Name － City , State 02/1753 Verified and updated business caption listings in (database) Common Suite System using setup forms received from the Directory Marketing Unit group. Review each Directory Listing Report in detail to confirm the accuracy of the data. Correct discrepancies between written order requests and database system. Interpret, verify, analyze and input listings from advertising orders. Input payroll, provided payroll administrative support for employees. Execute directory specific reports to prepare the white pages business section for final printing and shipping to external customers. Conducted training sessions for all new hires on writing service orders via NetMeeting (web-based) and classroom setting. Created learning materials including policy & procedure manuals utilized company wide. Education Bachelor of Science : Network Information & Technology Administration Eastern Michigan University － City , State Network Information & Technology Administration MBA : Management Davenport University － City , State Currently enrolled Skills Critical Thinking Conflict Resolution Leadership Integrity Customer Service Human Resource Training Microsoft Office Suite Volunteer Associations Order of the Eastern Star - Unity Love Miriam #66, Worthy Matron, Secretary, Treasurer. Served in leadership, treasurer, and secretarial roles within the organization. Chaired and co-chaired Fundraising events to support charitable causes. AT&T Community Network - Michigan Chapter, Assistant Programs Director Organized fundraisers to support United Negro College fund program, raised over $2500 to support Annual scholarship funds for local students. Metro Detroit Visitors Bureau - Served in hospitality to assist visitors with guidance and direction, answer any questions pertaining the local area.

HR

TERRITORY HR MANAGER Executive Profile Territory Human Resource Manager offering outstanding presentation, communication and cross-cultural team management skills. High-energy, results-oriented leader who ensures a fair, diverse, and engaged workforce. Skill Highlights Human Resources Leadership Employee Relations Certified Strategic Workforce Planner Employee Development Performance Analysis, Coaching, Counseling Leadership/communication skills Advising and navigating crucial conversations Employee Engagement Wage Analysis Legal Compliance Core Accomplishments Successfully leads all Human Resource/Employee Relations functions for a 14 state Territory, with 250 stores, 25,000 Non-Exempt Employees (peak), and 750 Exempt Employees. Improved Employee engagement for the Territory from 77% in 2013 to 85% in 2016. Significantly reduced risk, liability, and loss to the company through business partnerships and  providing internal solutions to Employee relations issues.  Lead the industry in lowest EEOC charges along with being the lowest Territory in the company. Effectively trained and developed leaders at all levels to effectively navigate through difficult Employee Relations Issues.  Leads the company in the highest training compliance. Professional Experience Territory HR Manager Oct 2010 to Current Company Name － City , State Serves as an advisor for managers on issues related to all discipline. Assists in analyzing barriers to performance and devises a strategy to meet challenges regarding performance expectations. Counsels staff and management to consistently and efficiently apply policies to people-based issues in compliance with state/federal law. Plans, organizes and controls all human capital activities for the territory and participates in the development of workforce plans, succession plans, talent management, and strategic direction. Advocates direct communication for all employees and executives.  Mitigates risk by addressing associate concerns internally. Acts as a liason between departments/divisions, all levels of the line and staff management, HR, legal councel and outside service providers. Oversees talent and recruiting to ensuring adherence to Company policies/procedures and state and federal guidelines, laws, and regulations. Monitors HR programs and provides training/coaching throughout the process to support divisions. Implements HR programs to support and meet business objectives. Identifies trends and recommends actions to improve work environments based on business group workforce information. Works with Corporate counsel in coordinating the company's legal responses related to all formal charges including but not limited to FMLA, ADA, FLSA, DEH, OSHA, DOL, CFRA, CAPDL, DFEH, EEOC, and mediation.   Navigates Associate relations and builds partnerships through effective communication.        Partners with Territory, Regional and District Leaders to develop and implement strategies to support business and people initiatives. Directs and guides Managers and Associates on issues related to morale, fair treatment, diversity, company policies and procedures and State and Federal Employment Law.        Develops and implements strategies for improving associate engagement, commitment and retention. Identifies trends and recommends training programs. Serves as a subject matter expert.  ​ Monitors HR programs and provides training/coaching throughout the process to support divisions. Manages projects from concept to deliverables. Manages direct reports, systems and projects to achieve unit goals in accordance with Company policies and practices. Provides leadership by exhibiting influence and expertise, thus affecting the results of the operating area. Creates an effective work environment by developing a common vision, setting clear objectives, teamwork, recognizing outstanding performance and maintaining open communication. Develops staff through coaching, providing performance feedback, providing effective performance assessments.    Strong verbal and written communication skills to include presentation and facilitation.    Develop and improve processes to ensure consistency, timeliness and fiscal responsibility.      Proficient in Microsoft Office, Power Point, Excel and Word Store Manager Mar 2000 to Oct 2010 Company Name － City , State Manage a team of 4 Executives, 4 Assistants, 20 Supervisors, and 120 department Associates.  Volume: $24 million.  Create an effective work environment by developing a common vision, setting clear objectives, expecting teamwork, recognizing outstanding performance and maintaining open communications. Develop staff through coaching, providing performance feedback, providing effective performance assessments and establishing performance and development plans. Lead overall Store Operations; interprets, directs and leads store merchandising and presentation directives to ensure standards are met. Responsible for staffing, scheduling, and maintaining Employee availability to ensure schedules match workload. Manage the interview and hiring process to maintain proper staffing levels. Manage store payroll projections, productivity, and controllable expenses in relation to sales trends. Manage direct reports, all employees, systems and projects to achieve unit goals in accordance with Company policies and practices. Provide leadership by exhibiting influence and expertise, thus affecting the results of the operating area. Communicate operational and sales strategy to Employees.  Leads/directs Employees in the standard for Customer satisfaction and issue resolution. Develop high performing Employees and Team. Maintain Employee files and documentation in accordance with Company policy / legal requirements. Coach and counsel Employees when necessary and manage delivery of hourly training programs. Lead Loss Prevention initiatives and inventory control programs. Ensure Store pricing guidelines are maintained in accordance with Company / legal guidelines.  District Business Planning Manager - Progressive positions leading to the Multi Unit level Apr 1989 to Oct 1999 Company Name － City , State Manage all aspects of inventory control for 2 Divisions and 16 Stores in 3 states. Volume: $110 million Develop merchandise assortment plans to meet market by market needs and maximize sales and gross margins. Interpret and analyze data/trends and direct Store Management through team meetings, conference calls, plan-o-grams, floor layouts, and direct training. Coordinate divisional training for 45 first level managers, 25 Supervisors and more than 500 Sales Associates.  Plan and supervise all merchandising, selling and sales promotions activities for the Women's division.  Advise Store Management on personnel functions, merchandising, loss prevention and customer service; communicate and ensure compliance with company policies, procedures and programs. Set measurable goals and objectives with First Level Management; review and evaluate performance in achieving objectives. Organize and conduct team meetings to provide leadership and direction to motivate management and sales staff. Open new stores; hire staff and oversee initial set-up. Education Bachelor of Science , Business Management 1995 Metropolitan State College of Denver － City , State , USA Strategic Work Force Planning 2016 Human Capital Institute － City , State Certified Strategic Work Force Planner Influencing Without Direct Authority 2016 University of Wisconsin － City , State

HR

GENERAL HR ASSISTANT/OFFICE ASSISTANT Summary Effective communicator and team leader with excellent time management skills. Familiar with daily office operations and experienced in diffusing staffing issues to ensure all activities are completed in an expeditious manner. An independent worker. Effective organization, planning, oral and written communication skills, able to multi task and meet deadlines efficiently and accurately. Microsoft Office programs and other computerized business systems. Highlights New hire orientation Exceptional interpersonal skills Personnel records maintenance Inventory control Staff training Supervision and training Accomplishments Promoted to Call Center Manager in 1 year . Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Experience August 2010 to February 2016 Company Name City , State General HR Assistant/Office Assistant Greet and screen patients, visitors, and staff, via telephone or in person, for the Medical Department and its related Programs, and answer inquires. Provide quality service that meets the needs of patients and clients as well as other customers - payers, families, referrers, and staff. General clerical duties including photocopying, fax and mailing, maintains inventory of medical supplies and instruments and maintain electronic and hard copy filing system. Retrieve documents from filing system, maintains office equipment, monitors and maintains office supplies and forms. Handle requests for information and data - Insurance authorizations, consult with insurance carriers to determine or obtain authorization for medical consults. Resolve administrative problems and inquiries, prepare written responses to routine enquires. Prepare and modify documents including correspondence, reports, drafts, memos and emails. Schedule and coordinate confidential/sensitive information, such as patient matters, to authorized persons. November 2009 to April 2010 Company Name City , State Customer Service Specialist/Call Center Gather and assembles fiscal data and prepares various reports. Monitor the expenditure of funds. Resolve operational issues which arises at the center. Receive and responds to questions and complaints from the public. Recruit, train, develop work schedules and guides staff Manage day-to-day activities of the Call Center in the absence of the manager. Store, retrieve and distribute information to staff and clients of organization. Schedule client appointments and maintained highly confidential information. December 2005 to December 2008 Company Name City , State Human Resources Assistant Maintain organized job files for all positions with position documentation, applicant data, and interview notes. Put together new hire packets and new employee folders for HR department. Draft correspondence including offer letters, resume acknowledgements, etc. Process all new hire and termination paperwork and workflows; including filing. Serves as main point of contact for payroll related information. Maintain the employee personnel and benefits files. Prepare correspondence, letters, memos, presentation material, other documents, spreadsheets. Coordinate and prepare New Hire Orientations. Use computers to input, extract, query, and research data in personnel database systems, as well as performing office applications. Evaluate applicants for basic compliance in regards to position specifications, scheduled. interviews and physicals and performed background checks and new employee orientation. Create employee surveys through Zarca Interactive software. Assist with necessary education and materials to managers/employees including workshops, manuals, employee handbooks, and standardized reports. Work closely with Employee Relations Manager of Human Resources to deescalate issues, propose resolutions and execute action plans in order to Organizational challenges. Preparation and maintenance of such reports as necessary to carry out the functions of proper disciplinary action or unemployment review hearings. Support and lead special projects as needed. December 2002 to April 2005 Company Name City , State Assistant Manager Assisted end-users with a variety of tax preparation related issues. Supervise and train staff, develops and oversee the completion of work, monitors the expenditure of funds. Store, retrieve and distribute information to staff and clients of organization. Ensure that all staff members could use the system effectively and properly transmit documents to the Internal Revenue Service. Receive and responds to questions and complaints from the public. Purchase, inventories, and stores merchandise, supplies and equipment. August 1999 to December 2005 Company Name City , State Senior Customer Service Representative Updating customer's information; inputting recent financial data. Provide training and support to employees on banking procedures and terminology. Answer customer inquiries and completed troubleshooting on banking software. Provide day-to-day guidance, coaching, and support to management and staff. Receive and responds to questions and complaints from the public. Develop and oversees the completion of work projects. Complete projects as assigned including information gathering and tracking. Education STRAYER UNIVERSITY City , State Associates Degree : Business Administration/Human Resources Business Administration/Human Resources PRINCE GEORGE'S COMMUNITY COLLEGE City , State Essentials of Human Resource Management Certificate Program Skills administrative, banking, basic, benefits, Call Center, clerical, coaching, client, clients, database, documentation, Employee Relations, fax, filing, financial, forms, funds, Human Resource Management, Human Resources, HR, Insurance, maintains inventory, letters, notes, mailing, materials, office applications, office, monitors, office equipment, Organizational, payroll, personnel, quality, research, spreadsheets, surveys, tax preparation, telephone, employee handbooks, troubleshooting, workshops.

HR

SENIOR HR BUSINESS PARTNER Summary Human Resources Professional with 8 years of experience in human resources and recruiting. Expertise in Employee Relations and Recruiting. Highly driven to achieve company goals. Highlights HUMAN RESOURCES MANAGER Extensive background in HR Business Partner affairs, including experience in, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance. Demonstrated success in negotiating win-win compromises, developing teambuilding programs, and writing policies, job descriptions and management reports. HR SKILLS Employment Law FMLA/ADA/EEO/WC HR Policies & Procedures *Staff Recruitment & Retention Employee Relations Benefits Administration *Orientation & On-Boarding Training & Development Organizational Development MS Office (Word, Excel, PowerPoint, Access, Outlook) Experience Senior HR Business Partner August 2013 to Current Company Name － City , State Organized the start up of a new call center opened in September 2013. Played a key role in recruiting, hiring, and onboarding over 1,000 employees during the startup of this new location. Key Results: Administers human resources activities for assigned office, ensuring compliance with all relevant laws, regulations, policies, and procedures. Perform a variety of professional level tasks in multiple functional areas of HR, including benefits, compensation, recruiting, professional development, and employee relations. Acts as a liaison between employees and headquarters. Prepares Personnel Action Notices (PANs) and enters data into PeopleSoft. Designs and runs queries and prepares various reports as requested by management. Facilitates new hire orientation sessions, and may prepare orientation packages. Maintains current knowledge of relevant human resources procedures and practices, and relevant labor laws. HR & Safety Manager August 2010 to August 2013 Company Name － City , State Currenlty operating as MarJac poultry one of the largest privately owned poultry companies in the US. Promoted from within to HR/Safety Manager after demonstrating a strong work ethic. Worked with senior management to create HR policies and procedures; recruit employees; and develop orientation, training, and incentive programs. Manage leave-of-absence programs and personnel records; administer benefits enrollment and handle HR generalist workplace issues. Key Results: Played a key role in reorganizing the Waynesboro complex and establishing sound HR principles. Structured and managed programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation. Fostered a teamwork/open-door environment conducive to positive dialogue across the organization. Managed Workers compensation program for four locations. Utilized preferred providers list and trained managers and associates on procedures to follow in case of injury. Wrote trainings to cover issues including disciplinary procedures, code of conduct, FMLA policy, attendance policy, and benefits information. Implemented and organized I9 and everify procedures to ensure compliance with federal regulations. Managed all locations compliance with Department Of Transportation regulations, OSHA regulations, Department of Environmental Quality compliance. Conducted all pre-employment, post accident, and random drug screens. Managed staff reductions. Resolved all disciplinary actions for salary and hourly employees. HR Supervisor August 2008 to August 2010 Company Name － City , State Poultry processing plant employing 1,000 employees. Responsibilities included a broad range of HR functions, including training employees, administering benefits, overseeing disciplinary action and managing HR records. Key Results: Trained members of management on interviewing techniques and best practices, conducting workshops and one-on-one coaching sessions that contributed to sound hiring decisions. Projected daily staffing needs to maintain adequate staffing levels. Managed hourly cleaning staff, and HR/safety clerks. Managed new-hire orientation program to include HR information and company resources. Education Bachelor of Science (BS) : Business Administration , 2008 UNIVERSITY OF SOUTHERN MISSISSIPPI － City , State Business Administration Activities: Worked 40+ hours per week concurrently during college as a mechanic for Howard Transportation. Professional Affiliations Complete ongoing training in the areas of compensation and benefits, employee and labor relations, leaves of absence, workers' compensation and workplace safety/security. Skills ADA, benefits, Benefits Administration, call center, coaching, conflict resolution, Employee Relations, training employees, senior management, functional, hiring, HUMAN RESOURCES MANAGER, human resources, HR, teambuilding, Law, legal compliance, managing, mechanic, mediation, Access, Excel, MS Office, office, Outlook, PowerPoint, win, Word, negotiating, Organizational Development, PeopleSoft, Personnel, Policies, Quality, Recruitment, recruiting, Safety, sound, staff development, staffing, Structured, teamwork, Transportation, workshops

HR

HR BUSINESS PARTNER II Summary To obtain a position in the Human Resources field where I can utilize proven people-oriented skills to develop and promote a positive work environment. This position would leverage my professional experiences and job knowledge to enable me to make an immediate contribution to the organization; while providing me with a challenging work environment that will allow me to continue to learn and grow. Core Competencies Human Capital Planning Employee Engagement Change Leadership Project Management Hiring and retention Training and development Performance management strategies Experience 12/2002 - Current Company Name － City , State HR Business Partner II Experienced HR professional with successful career in banking, operation/procedural development, and administration. Excel at interfacing with employees at all levels to ensure organizational goals are attained. I support the South Florida Retail LOB (Approx 330 Employees). Possess excellent communication, analytical, and organizational skills. Support the following functions within the Retail line of business; Employee Engagement analysis and delivery (this including focus groups and listening sessions), Talent Review, organizational design, Performance and talent management cycles, and partner with learning to coordination professional skills based training registration and annual compliance training adherence, Support Market Manager and Regional Managers on all HC initiatives (Recruiting, Training, Performance, Development, Engagement, Retention). Excel within fast paced environments where indirect leaderships skills are the keys to success. An effective project manager with the skills necessary to direct, train and motivate teams to their fullest potential. Deposition Simplification OCM Core Team - HR Project Lead Change Leadership Series HR Total Rewards Ambassador work stream. 09/1992 - 10/2002 Company Name － City , State Management Driving record-high sales, propelling store to improve in ranking from the time assigned to a designated store. Reducing turnover and benchmarking improvement in staff retention by way of employee development and morale-building programs. Elevating store's guest-satisfaction scores by way of swift resolution of customer issues and a strong commitment to superior customer service on all staff levels. Excel within highly competitive environments where leaderships skills are the keys to success. Growing sales and customer base while reducing overall expense to effectively manage profit margin on store's P&L. Positions held/Job Duties Overall Store Operations. Marketing, Administration, Customer Service, Human Resources, Marketing. Regional HR Specialist Talent Acquisition Consultant: Mortgage Fulfillment, Consumer Collections. Grand Rapids Leadership Program Repossession Supervisor - Consumer Collections(Staff size 18)/ Foreclosure Supervisor - Consumer Collections (Staff size 10 Training Facilitator - Consumer Collections New Hire training (Class size 6-12) Inbound/Outbound Collections. Education 1995 Kalamazoo & GRCC Community College University of Phoenix BSBM : Business Management Business Management Interests Project SEARCH 5/3 Bank Donations Committee Chair 2010, 2011, Auction to Benefit Project SEARCH planning committee Teach a Child to Save Classroom Initiative United Way Donations Captain, Day of Caring Volunteer, Contributor. Kids Food Basket Volunteer Habitat for Humanity Volunteer 5/3 River Bank Run Runner Safety Volunteer 2002 - Present Additional Information Employee Engagement I am very passionate about employee engagement and working with teams to utilize the skill sets and assets that each team member has to offer. Skills Administrative Assistant, attention to detail, banking, benchmarking, Clerical, excellent communication, competitive, Consultant, Customer Service, delivery, Driving, fast, focus, Human Resources, HR, Leadership, listening, Director, Market, Marketing, Microsoft Access, Microsoft Excel, Excel, Microsoft Office, Microsoft PowerPoint, SharePoint, Microsoft Word, nursing, organizational design, organizational skills, organizational, Perioperative, profit, Project Lead, Recording, Recruiting, Retail, sales, Scheduling, Supervisor, swift, employee development Additional Information Corporate Citizenship/Certifications Awards Horizon Award Recipient, ROCKS Award Recipient Six Sigma Yellow Belt Trained 2010 Project SEARCH Project SEARCH 5/3 Bank Donations Committee Chair 2010, 2011, Auction to Benefit Project SEARCH planning committee Teach a Child to Save Classroom Initiative United Way Donations Captain, Day of Caring Volunteer, Contributor. Kids Food Basket Volunteer Habitat for Humanity Volunteer 5/3 River Bank Run Runner Safety Volunteer 2002 - Present Additional Information Employee Engagement I am very passionate about employee engagement and working with teams to utilize the skill sets and assets that each team member has to offer.

HR

RECRUITING AND HR MANAGER Summary Experienced Corporate Recruiter who is self-motivated, results driven, highly responsive and able to prioritize effectively to accomplish multiple tasks and stay calm under pressure. Offering over 6 years of recruiting, human resources and staffing experience with a Bachelor's Degree in Human Resources Management. Experience with full life-cycle recruiting of qualified IT professionals including college graduates, experienced software developers, business/technical consultants, sales executives, project managers, and executive level staff. Highlights Excellent interpersonal, communications and negotiation skills Pro-active and creative sourcing strategies Full life-cycle recruiting Infor Talent Management Thrive in a fast paced environment Knowledge of EEO/AA regulations Experience with online recruiting sources College recruiting Extremely adept working with multiple hiring managers Comfortable handling high requisition load On-boarding New hire orientation HR management ADP Workforce Now Benefits Administration Strong MS Office skills including Word, Excel, PowerPoint and Outlook Experience Recruiting and HR Manager 06/2015 to Current Company Name City , State ENAVATE provides business consulting and industry-focused enterprise software solutions based on the Microsoft Dynamics AX and CRM platforms, with a full range of services including professional services, maintenance and support. Through its wholly owned subsidiary, Celenia Global Services, the company also provides consulting and software development services to Microsoft Dynamics enterprise clients, ISVs and VARs worldwide. Recruitment & Onboarding Responsible for managing and leading the recruitment process to meet the various staffing goals across all levels of the ENAVATE and Celenia North America organization (Development, Delivery/Consulting, Sales/Marketing, Operations, Program Management, Managed Services, and Shared Services departments) Develop recruitment strategies to achieve required staffing levels Manage all recruiting activities for open positions to include sourcing, screening, interviewing, selecting and hiring candidates Create, streamline, improve and update recruiting process, procedures, forms and tools Maintain partnerships with hiring managers to determine characteristics, criteria, and needs of open/new positions Ensures there is an understanding of the job presented in reference to its requirements and the type of candidate sought Work with hiring managers and appropriate Business Unit leaders to develop specific recruiting plans for each open position Meet with leaders on weekly basis, if needed, to give updates and review applicant tracking spreadsheet    Execute sourcing strategies resulting in obtaining qualified candidates, including developing job posting content, posting jobs internally and externally, perform online searches and utilize online resources Create and update job descriptions as needed in cooperation with hiring managers Maintain and continue to develop and improve the company career page Review resumes and qualifications for appropriateness of skills, experience, and knowledge in relation to position requirements Prescreen candidates through resume/application and phone screen process.  Compile and present prescreening information and feedback to hiring managers and collaborate in decision to move forward with selected candidates Coordinate with candidates and hiring managers to schedule phone and onsite interviews Provide accurate and inspiring information to candidates about the company and position Support hiring managers through the interview process, including use of interview guides and forms and coaching on interview techniques and behavioral-based interviewing methodologies Develop and conduct training programs for hiring managers and staff designed to improve recruiting and hiring efficiencies Direct the efforts of employment agencies and search firms including negotiating and controlling employment related fees Develop and maintain professional relationships with college, university and community college placement offices as a source to generate qualified applicants Manage and coordinate all communication with passive and active candidates Participate in development of annual recruiting budget Perform reference and background checks on selected candidates and review results with hiring managers Coordinate and help to present offers of employment to selected candidates.  Coach hiring managers on process of extending verbal offers and negotiations Oversee the onboarding process for all new hires within the ENAVATE and Celenia North America locations to include coordinating all new hire training sessions with appropriate BU leaders and ensure all onboarding steps are completed Identify gaps in the hiring process and continuously work with others to improve processes, introduce new methodologies and measure progress Human Resources Create and participate in new hire orientations Ensure all current and new employees are provided with information about company policies (employee handbook), job duties, working conditions, wages, opportunities for promotion and employee benefits Administer the benefits package covering medical, dental, vision, COBRA, FSA/HSA and basic/voluntary life insurance and comprehensive 401(k) plan for all North America employees Devise timeline for payment of all benefit premiums; coordinate payment of 401(k) remittance with Accounting department Assist in analyzing and modifying compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements Manage and keep track of PTO for all NA employees Handle termination processes including the setup/removal of benefits; conduct exit interviews as part of the company's employee exit plan  Oversee and administer the payroll process for North America ensuring that payroll is submitted successfully, accurately and in a timely manner Foster an environment of good employee relations and customer service throughout the organization Perform quality work within deadlines with or without direct supervision Interact professionally with other employees and customers Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations Talent Acquisition Specialist 11/2014 to 05/2015 Company Name City , State Responsible for the recruitment of Shift Supervisors, Assistant General Managers, General Managers, Area Managers, and Regional Operation Managers across over 450 locations throughout the U.S. (carried a requisition load of over 200 openings nationwide) In charge of sourcing talent through CareerBuilder, LinkedIn Recruiter, Indeed, and Snagajob Execute legally complaint job postings to all internet sites, perform refreshes and removal as required Review applications and resumes and determine if they are a potential fulfillment of a position Conduct phone screens, interviews, background and reference checks Provide feedback on candidates to hiring managers, agencies and/or directly to candidates Generate offer letters and communicate with hiring/area managers at multiple locations and executive level staff on recruiting efforts and strategy Responsible for evaluating and implementing all recruiting best practices and strategies in conjunction with leadership team Provide "virtual" support and direction for field restaurant management team Train restaurant managers and multi-unit managers on effective recruiting strategies Keep track of candidates through Infor Talent Management online Applicant Tracking System and CareerBuilder TalentNetwork Help to develop new recruitment initiatives to satisfy the needs and demands of the business and increase recruiting effectiveness Manager of Employee Recruitment & Development/Recruitment Specialist 05/1999 to 10/1999 Company Name City , State The John Constanza Institute of Technology provides education, software, and consulting services to leading manufacturing corporations worldwide and considered the leader in Demand Flow Technology. Responsible for the recruitment of experienced software developers, software testers, sales managers, senior manufacturing consultants, and executive level staff. Lead consultants through the full recruiting lifecycle - conducted phone screens, on-site interviews, extended employment offers, and negotiated salary when necessary. Conducted recruiting searches via internet, employment ads, career fairs, and administered the employee referral program. Handled all employee issues for the Denver office (90+ employees). Conducted exit interviews and kept track of performance evaluations and status changes. Prepared monthly ER&D reports for the Executive Board which included current employee headcount, EEOC statistics, recruiting activity, staffing report, new hires, terminations, source trends, budget vs. actuals. Managed the ER&D department which included supervising the HR Generalist and Benefits Administrator. Regional HR Manager/Recruiter 01/1998 to 01/1999 Company Name City , State Provides business and technical consulting, custom software application development, and systems integration solutions for clients in the Energy & Utilities, Communications and Financial markets. Acted as Regional HR Manager for the Denver office (75 employees) which included: conduct all new hire orientations and exit interviews, handle all employee issues and HR administration, coordinate and participate in new hire training, benefits coordination, training and leave administration, and visa processing at the local/regional level, input data and any changes into the HRIS system. Participated in weekly management staffing meetings and drove the staffing initiative for the Denver office (created and managed staffing pipeline report, matched opportunities and staff on upcoming projects and supported communication between managers). Responsible for the recruitment of experienced software developers, technical/business consultants, project managers and IT professionals for the Denver office. Represent LCG at professional career fairs, place employment ads, conduct internet job searches, and handle all employee referrals. Lead candidates through the recruiting lifecycle - conduct initial phone screens, closing interviews, extend offers to all full-time, part-time, admin, temp, and contract to hire employees for the Denver office. Establish relationships with contracting agencies and act as primary contact for the Denver office. Advise managers on employee policies and guidelines. Corporate Recruiter/Staffing 05/1995 to 11/1998 Company Name City , State International business and information technology consulting firm specializing in business re-engineering, custom software development, change management, systems integration and implementation. Responsible for the recruitment of technical and functional IT professionals from college and open market. Represented AMS at professional job fairs, college campuses and special recruiting events. Reviewed thousands of college resumes to determine pre-selects for campus interviewing schedules. Created training curriculum and materials for our college brown bag interview presentations. Traveled to over 10 different colleges and universities to conduct campus interviews and participate in campus presentations. Facilitated weekly resolution meetings with interviewers and managers to make hiring decisions. Traveled extensively to Redwood City, CA to lead the college recruiting efforts of this new Telecom college hire location. Worked as part of the Denver-based recruiting team as a recruiter in all aspects of the hiring process. Acted as Staffing Coordinator for the Telecommunications Industry Group which included: informing the staff of available assignments and helping them to understand the staffing process, ensured that the professional staff was being challenged and leveraged optimally, attended weekly staffing meetings with department managers to discuss available staff and business needs, created and maintained ongoing staffing pipeline report. Human Resources Coordinator 06/1994 to 05/1995 Company Name City , State Coordinated the recruiting process, set-up interviews, screened candidates, and extended job offers. Conducted new hire orientations, handled employee inquiries regarding health, dental, 401k, HR issues, and company policies. Assisted with employee spending accounts and benefits administration, input employee information into automated HRIS database. Developed and administered service award program for employee appreciation. Planned and coordinated company sponsored programs such as the Annual Blood Drive, Health Fair and Employee Store. Education Bachelor of Science : Management of Human Resources 1997 Colorado Christian University City , State , US License : Colorado Real Estate Brokers Armbrust Real Estate Institute City , State , US Skills Recruiting, Staffing, Training, College Recruiting, Sourcing, Phone screens, Interviewing, Negotiation, Recruiting Events, New Hires, On-boarding, HRIS/ATS, HR Administration, Employee Issues, Terminations, Recruiting Best Practices, Performance Evaluations, EEO, Human Resources Management, Ms Office Suite

HR

REGIONAL HR DEPUTY MANAGER Summary Competent HR Generalist and seasoned recruiter with an extensive background in HR Operations functions across large corporates. Through my progressive career, I have helped build HR operational efficiencies by meeting standards of excellence in end-to-end HR delivery Highlights PeopleSoft, Oracle, ATS Office Package: Expert proficiency in MS Word, MS Excel, MS PowerPoint, MS Outlook Experience Regional HR Deputy Manager 06/2010 to 03/2014 Company Name Joined at Assistant Manager and was promoted to Deputy Manager. Provided full range of generalist services, employee retention, employee engagement, performance management and corporate social responsibility including talent acquisition in the geography within the HR operational framework of the organization. The purpose of the job was to manage the regional HR portfolio for a territory with employee base of over 700 employees and additionally, the following: Executed full employee life-cycle management for the employees in the designated geographical territory Managed full cycle recruitment process, sourcing of resumes through internal and external sources till bringing the candidate onboard Implemented recruitment strategies to reach high volume recruiting Helped organize and manage interviews of 300+ candidates from top schools Conducted on-campus events to increase company's on-campus engagement Coordinated full-time and summer hires, implemented end-to-end processes Was a part of the interview panel for all levels, analyzed the results, did salary negotiations and then rolled out the offers. Administered hiring, on-boarding activities and conducted new hire orientation. Assisted managers and employees understand and apply people tools, policies and procedures Responsible for background checks, employment process, records management, diversity initiatives and engagement initiatives Coordinated and facilitated half-yearly and annual performance management exercise. Managed personnel files and handled HR reporting, tracking and metrics Managed the employee separation process that included preparation of weekly, monthly, quarterly and annual reports, and publishing the same to key stakeholders Managed off-boarding program including conducting exit interviews for voluntary and involuntary terminations Successfully developed and rolled out the HR Scorecard for measuring operational excellence Accredited for best HR Audit that included records and files, online data sanctity, general HR practices and all applicable documentations Awarded for best turn-around time in recruitment achieved by employing new procedures that streamlined the hiring process and vendor relationships. Regional HR Assistant Manager 03/2008 to 05/2010 It was an all-encompassing experience in a manufacturing setup across the gamut of activities including recruitment & selection, training & development, vendor management. Responsible for delivering the end to end Recruitment and Generalist services to the North Zone. Coordinated 360 degrees feedback exercise for talent pool. Presented monthly attrition analysis to business heads and drew up action plan Ascertaining short term /long term requirements based on the volume of Work and sources of availability. Manpower planning for the proposed branches as well as the existing branches Taking timely remedial measures on various grievances of the employees, counseling of employees for better achievement of company objectives, absenteeism and personal problems Day to day interaction with managers, getting opinions from staff for smooth and trouble free operation of the company Conducted employee engagement activities at all the branches like fun at work, celebrating festivals, birthdays etc. Conducted attrition analysis to pinpoint the causes of attrition to be able to plug it and ring fence future exits Accredited for streamlining the recruitment process across the North Zone through Vendor Management. Branch Operations Officer 05/2007 to 02/2008 Company Name Responsible for overseeing all activities in regards to opening new corporate accounts Assisted in developing marketing resources directed at new and existing corporate customers Accredited for creating and executing sales training classes for all new associates Responsible for creating a strong network of local corporate clients Handled branch banking operations effectively. Education MBA : Human Resources 2007 GHS-IMR Business School India Human Resources B.Com 2005 CSJMU, Uttar Pradesh University India Skills Assistant Manager, banking, counseling, clients, hiring, HR, marketing, MS Excel, Office, MS Outlook, MS PowerPoint, MS Word, negotiations, network, Oracle, PeopleSoft, performance management, personnel, policies, processes, Recruitment, recruiting, reporting, sales training, Vendor Management, annual reports

HR

SR. HR CONSULTANT Executive Profile Ambitious Human Resources professional who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Possess the ability to build and retain high performance teams by hiring, developing and motivating skilled professionals. A results-oriented Human Resources Professional with demonstrated ability to deliver mission-critical results, with an entrepreneurial attitude offering outstanding presentation, communication and cross-cultural team management skills. ? Skill Highlights Proficient in Microsoft Word Suite (Word, PowerPoint, Excel, Outlook and Access) Kronos Timekeeper Hyperion PeopleSoft Project Management Leadership/Communication Skills Employee Relations Market research and analysis Core Accomplishments Project Management: Initiated "Caught You Serving" program to recognize and highlight employees and departments who exceeded patient outcome goals and provided exceptional customer service. This program resulted in a 33% improvement in patient satisfaction scores over a 180 day period. Assisted Executive Team with aligning departments to reduce service redundancy and utilizing untapped resources to create billable services. Through job redesigning, reduced total compensation budget by $400k. Human Resources: Spearheaded new  healthcare provider  program which increased retention by 22%, with overall 93% retention rate. Instituted monthly HR file audit to ensure compliance and accuracy of approximately 575 FTE's and 63 subcontractors employee files. Reviewed and revised employee handbook to address redundant employee issues which resulted in 25% reduction in TWC claims. Staff Development: Launched well-received program of professional development courses for all staff. Mentored and coached employees resulting in a 20% increase in productivity. Developed compentency map per each job family to improve performance evaluation. Reduced turnover by 15%. Negotiated benefits for 575 FTE's in the wake of Obamacare. Professional Experience Company Name City , State Sr. HR Consultant 01/2014 to Current Spearheaded Coach One Project , resulting in a 50 % increase in revenue. Accountable for  attracting and retaining  including overall customer satisfaction. Created new revenue streams through business owner surveys . Generated new business through networking with local Chambers and business referral groups . Increased profits by 60% in one year through restructure of business line. Strengthened company's business by participating in speaking engagements. Developed and directed strategy for launch of new product that landed 1st customer in 60-90 days post-launch. Company Name City , State Director of Human Resources 01/2013 to 06/2014 Administered policies relating to all phases of human resources activity. Identified legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures, and reporting are in compliance. Recruited, interviewed, and selected employees to fill vacant positions. Planned and conducted new employee orientation to foster positive attitude toward the lab's goals. Maintained records of personnel transactions such as hires, promotions, transfers, performance reviews, terminations, and employee statistics for government reporting. Coordinated management training in interviewing, hiring, terminations, promotions, performance review, safety, HIPAA, and sexual harassment. Advised management in appropriate resolution of employee relations issues. Responded to inquiries regarding policies, procedures, and programs. Administered and maintained records of benefits programs such as life, health, dental and disability insurances, pension plans, vacation, sick leave, leave of absence, and employee assistance. Investigated accidents/incidents and prepared reports for insurance carrier. Prepared budget of human resources operations. Prepared employee separation notices and related documentation, and conducted exit interviews. Created and maintained job descriptions. Developed and maintained a human resources system that meets Executive Management's needs. Managed affirmative action and equal employment opportunity programs. Ensured employee adherence to company policies and practices including, but not limited to, issues of client confidentiality, and ethical and legal behavior. Strategic business partner with CEO to streamline costs, increase efficiency, while maximizing benefits to all stakeholders. Collaborated with Administrators and Director of Nursing on project to reduce hospital readmission for at-risk patients. Company Name City , State Human Resources/Education Instructor III 01/2009 to 11/2012 Forecasted customers' needs by utilizing Need Assessments of assigned departments to plan, design, develop, implement, and evaluate educational programs. Developed Leadership and Management/Supervisor level courses as well as track pre-course and post-course progress. Facilitated New Hire and Leadership Orientation. Instructed all Mandatory Classes required by Harris County Hospital District and the Federal Government and update policies in real-time. Organized logistics for course offerings. Instructed CPR, SAMA, and Driver's Safety courses for Harris County Hospital District. Collaborated with interdisciplinary team members to develop hospital-wide workshops/seminars and provide applicable training and/or coaching. Prepared statistical analysis on course evaluations for all educational offerings and revise programs according to Performance and Program Improvement initiatives. Liaised with VP of Human Resources to meet Joint Commission's Guidelines and Survey Readiness for the Human Resources Department. Project Manager for Harris County Hospital District's Literacy and ESL Initiative. Collaborated with Harris County's LBJ Hospital's Administrator on a Hospital Readmissions Project to reduce costs and improve patient outcomes. Developed a 14-week course for employees to utilize as a resource for obtaining and improving core supervisory competencies. Developed a "Let's Break for Customer Service" series of classes for clinic Administrators. Company Name City , State Administrative Manager 07/2007 to 09/2008 Responsible for human resource management of staff including recruitment, selection, wage determination, promotions, employee relations, explanation of benefits, disciplinary actions, credentialing, and performance appraisals. Managed and reconciled faculty's research grant accounts, PRS Funds, and Kronos Timekeeper as well as communicated balances on a monthly basis. Collaborated with faculty to ensure compliance, training, and institutional and departmental goals were met. Analyzed data and reported results in monthly meetings. Prepared, justified, administered, and monitored budgets for section. Provided budgetary and financial reports as well as analysis of over/under budget detail for assigned projects and cost centers. Approved RFPs, travel, check reimbursements, acquisitions, and leave requests for section. Prepared weekly clinic, lecture, Grand Rounds, and on-call schedules for clinical and research faculty to ensure effective and efficient patient care. Developed and ensured accuracy of grant proposals, budgets, RFP's, and contractual agreements. Ensured the integrity and confidentiality of department records and confirmed that the faculty and staff were in compliance with internal controls, HIPPA, Joint Commission, and other privacy regulations. Collaborated across all sections on special projects. Company Name City , State Media Specialist 08/2005 to 07/2007 Taught Research Techniques to Grade School and Middle School students. Prepared budgets for circulation and guided superintendent and principal in the selection and acquisition of materials and equipment. Provided effective leadership in developing, implementing and evaluating plans for a comprehensive school media program. Responsible for the department's operational functions, training of students, faculty and staff on utilization of new and existing online resources. Position held while completing MBA. Company Name City , State Business Unit Vice President / Human Resources Branch Manager 01/2000 to 03/2005 Liaised with the Executive Vice President of Global Oil & Gas and Power, a team of Relationship Managers, representatives and customers through strong communication, critical thinking and interpersonal skills in an effort to deliver effective and efficient products to clients. Created reports and presented to Executive Management such as Annual Budgets, Client Risk Management Reports, Monthly/Quarterly Revenue Expense Reports, Revenue Forecasting, Doubtful Debtor Reports, presentations, financial spreadsheets, analytical/statistical and ad hoc reports. Acted as primary contact for RFPs, internal and federal audits and advised Branch Manager of recommendations to maintain compliance. Conducted employee performance appraisals, mid-year reviews, compensation, employee relations, bi-weekly time approvals, promotions, new hire orientation, wage determination, filing I-9s, annual mandatory training, employee screening, explanation of benefits, coaching, and training and development. Developed and administered Leadership and Sales Training in conjunction with outside vendor. Functioned as Project Manager on various local and global projects and responsible for creating and presenting analytical reports on the project. Assessed training needs of staff and ensured efficient training timelines were met (via internal or external sources). Coordinated confidential meetings for Executive Management. Company Name City , State Bank Officer 10/1998 to 01/2000 Trained Relationship Bankers globally in manipulating the bank's internal software (CIDAR) to ensure efficient marketing and tracking of clients' progress on a monthly and annual basis. Coordinated Regional and Global Account Planning and internally published results to Executive Management. Created and implemented databases for storing quantitative data related to top-tier clients and Industry Planning North America. Trained Business Development Coordinator, Executive Assistants, and contractors. Selected to assist in the restructuring of the bank in conjunction with consultant firm. Company Name City , State Human Resources Consultant 09/2008 to 01/2009 Assisted with the coordination of the Employee Satisfaction Survey (YOU COUNT) and generated statistical reports for Executive Leadership. Collaborated with physicians to develop and coordinate the Physician Satisfaction Survey and generated statistical reports to Executive Leadership. Delivered the FISH Philosophy and State required sections of New Employee Orientation. Coordinated and generated reports on the Leadership Development Courses ROI Work Projects. Facilitated Leadership Orientation on campus and at CMC sites. Assisted department with UTMB Recognition Events (Service Awards and GEM Program). Collaborated with UTMB Recruiters to facilitate Job Fairs and classes (i.e. Resume Writing, Interviewing and Job Search) for employees whose employment was affected by Hurricane Ike. This position eliminated due to aftermath of Hurricane Ike). Education Doctorate of Business Administration : Leadership December 2016 Walden University , City , State Leadership Master of Business Administration : Finance May 2006 University of St. Thomas , City , State Finance Bachelor of Science : Political Science Business Management August 1990 Texas A & M University , City , State Political Science Business Management Professional Affiliations American College of Healthcare Executives (ACHE) Society for Human Resources Management (SHRM) - National and Bay Area Chapter Association for Talent Development HR Houston AMOCO Select Business Partners Rotary of League City Clear Lake Chamber of Commerce League City Chamber of Commerce (Ambassador Member) Texas City/La Marque Chamber of Commerce Bay Area Houston Economic Partnership Alliance (Small Business Committee; BAHEP Cares for Veterans) Skills Proficient in Microsoft Office and HRIS systems. Extensive HR experience including strategic talent acquisition, orientation, benefits, compensation, employee retention, training and development, employee relations, labor laws, and implementing compliance, policies and procedures. Expertise in management, analysis, researching market trends, performance improvement, and forecasting. Excellent interpersonal, coaching, and conflict resolution skills.

HR

HR SHARED SERVICES ANALYST Summary Versatile HR professional with a strong benefits administration background, progressive cross-functional experience in broad range of HR functions including; HRIS, state and federal reporting, project management, client and vendor relation management, HR regulations, employee relations, HR policies and procedures, training, candidate screening and interviewing, employee oversight Highlights Applaud, Colleague, SAP, ADP, PeopleSoft, Microsoft Office, Aon/Hewitt HRIS Systems Experience HR Shared Services Analyst September 2015 to Current Company Name － City , State Provide customer support for HRIS questions and issues by researching resolving simple to complex policy and transactional questions related to the use of the PeopleSoft HRIS and HR administrative policies and practices. Assist in addressing and resolving inquiries from employees, managers and/or or internal HRBPs Provide tier 1 or 2 support to employees, managers and HRBPs Receive, audit, and complete requests for Mass Changes/ Reorganizations in PeopleSoft Perform periodic audits of data entered into HR systems Establish guideline for setting up standard reports Complete HR transactional, payroll and administrative activities as needed Suggest methods to update, simplify, and enhance processes, procedures and technologies based upon customer feedback Receive, audit, and complete requests for data corrections using Correction Mode in PeopleSoft Support and execute user acceptance testing of system updates and enhancements to PeopleSoft Conduct data audits to ensure data integrity Fulfill general reporting requests Maintain consistent service levels as defined Meet deadlines and handle varying workloads with a high degree of accuracy. Human Resources Representative January 2014 to February 2015 Company Name － City , State Daily support for the administration of all University benefits programs, including communications with vendors and third party administrators. Maintenance for the Staff Compensation System through market based job evaluation Providing daily administration and counseling to HR staff and University employees on all benefits and compensation systems. Performing day to day administration of a variety of other human resource function including unemployment, forms review and completion, exit interviews and file review. Interpreting University personnel policies and procedures to ensure their equitable application. Providing training and engaging in outreach activities. Providing support for WMU retirees and related retiree benefits programs. Providing technical support for HR Representatives (generalist) for the benefits/compensation subject areas. Providing support and backup to the role of Director Human Resources Benefits & Compensation. Make policy and procedure recommendations based on best practices. Benefits Manager/HRIS Specialist June 2012 to January 2014 Company Name － City , State Management of the College's employee benefits programs and the Human Resources Information System (HRIS). Documentation of HR processes and procedures for HRIS management. Provided excellent service to faculty, staff and retirees while ensuring compliance with state and federal employment and benefits law. Oversee the employee benefit enrollment process, serve as primary contact for faculty, staff and retirees with benefit related questions or concerns and work directly with vendors to resolve issues. HR Specialist December 2007 to July 2011 Company Name － City , State Managed annual open enrollment and payroll-related functions to include frozen salary, imputed income, rates information, EOI, direct bill for retirees and LOA Supervised the process for worksheet and confirmation statement fulfillment as the direct contact for vendors for both annual and ongoing enrollment Created test plans and conduct testing for HR portal for annual enrollment Successfully maintained the client research mailbox, researched and resolved complex client issues through to resolution Maintained and update process documentation for client processes and procedures Updated and maintained carrier files, imports, and exports. Specialist November 2006 to December 2007 Company Name － City , State Processed short term disability payments. Administered leave of absences, including FMLA, for client organizations. Responsible for reporting and metrics. Education B.S : Business Western Michigan University － City , State Business Skills administrative, ADP, backup, Benefits, counseling, client, customer support, Documentation, forms, HRIS, human resource, Human Resources, HR, law, Director, market, Microsoft Office, payroll, PeopleSoft, personnel, policies, processes, reporting, researching, research, SAP, technical support

HR

VOLUNTEER HR -IVOLUNTEER Summary Sponsorship not required to work in the US A successful Human Resources Professional, with a Masters qualification in Human Resources and experience in a challenging environment Key skill sets include Recruitment - Recruitment efforts, scheduling, posting positions, follow up and offer letters. Seasoned executive with 10 + years Staffing, Technology Recruiting and Staffing experience with a highly successful track record at big firms such as Nokia and also Small-Midsized & Start-up IT services firms. Extensive hands-on experience in recruiting IT talent in the US and India marketplace and driving talent acquisition with sourcing teams. Besides corporate sector, have also been engaged with Non-profit sector in the same role for a while. Key Strength/ Experience include: Extensive experience with high-volume recruiting responsibilities within start-ups and corporate environments. Partnering with hiring managers to understand the skills and background requirements for each opportunity and provide expert advice and coaching to hiring managers throughout the recruitment process. Conduct employment advertising campaigns and programs by developing and managing a network of recruitment and referral resources including but not limited to networking with schools, colleges, minority organizations, state employment services, other employers and professional associations. Participate in recruitment, interview and selection of candidates for all levels of position openings and promote a work environment that openly embraces individuals with diverse backgrounds and experiences. Source, screen, evaluate and select candidates through a structured recruitment process designed to obtain the best candidates. Inform applicants of job duties and responsibilities, compensation and benefits, work schedules and working conditions, company policies, promotional opportunities and other related information. Utilize knowledge of multiple recruiting sources such as Dice, Monster, Hot jobs, 3rd party vendors, Independent consultants and execute various recruiting strategies. Generate qualified candidates through cost-effective efforts (i.e., alternative sourcing). Utilize a resume database for sourcing and tracking of all candidates. Proficiency with employment interviewing techniques and applicant appraisal. Demonstrated oral presentation and written communication skills. Excellent relationship management skills to develop successful networks within senior management, staffing teams and HR Partners. Ability to handle volume recruiting in a fast paced, (un) structured environment, adhering to strict deadlines. Extensively worked on Taleo tool. Dynamic and result-oriented individual with years of technical recruiting experience, focused in the placement of Software Engineers/Architects (Distributed and Mainframe), Database Architects/Developers/Administrators, Network/System/Security Engineers, Web Developers, Quality Assurance/Test Engineers, Technical Program/Product/Project Managers, Development Managers, and Business Analysts. Possess strong technical/business acumen and understanding of technical requirements; deep sourcing skills and experience sourcing passive candidates; excellent candidate assessment skills. Possess excellent knowledge of recruiting and hiring processes including sourcing, interviewing, reference checking, tracking, salary negotiations, and closing. A resourceful, solution-focused professional with excellent interpersonal and rapport-building skills. Responsible, loyal, reliable, and independent worker with high level of enthusiasm and creativity. Self-motivated professional who achieves results and has superior ability to coordinate and perform several projects simultaneously Placed high-end technical professionals in the area of Information Technology Industry in contract and full-time positions. Specialized in Software Engineers/Architects (Distributed and Mainframe), Database Architects/Developers/Administrators, Network/System/Security Engineers, Web Developers, Quality Assurance/Test Engineers, Technical Program/Product/Project Managers, Development Managers, and Business Analysts. Highlights Experience Volunteer HR -iVolunteer , 06/2009 － 10/2015 Job Profiling - From key job requirements to job postings Provide support for recruitment activities. Researched job boards and resume database to search right skilled candidates. Candidate Suitability analysis for job requirements based on candidate motive and Contacting candidates and scheduled interviews. Monitored job contracts and agreements to be renewed. Conducted reference checks and provided the same information to recruiters. Developed global recruiting presentations for International HR teams. As a Non-Profit sector recruitment, matching unique job requirements with candidate fitment becomes an important aspect in this role. The responsibility covers not just finding the right skill set for the job but also includes trying to do candidate behavioral fitment to the job requirements. The unique requirements are from different walks of life spanning across a broad range of functional areas. Technical Recruiter , 01/2007 － 01/2008 City , State Responsibilities. Technical Recruiter , 03/2006 － 01/2007 Company Name － City , State Effectively recruited candidates through Internet research, internal database, cold calling, referrals, networking, job fairs, and other strategies. Responsible for checking references, negotiating terms and rates for each project, coordinating the interview process, extending offers, and closing candidates. Performed extensive recruiting for Senior Software/Database Developers with heavy focus on technologies such as: C/C++, (Windows & UNIX/Linux), .NET, Java/J2EE, SQL Server, and Oracle. Consistently # 1 revenue generator (gross margin $ as well as professional placement fee $) for the branch, month after month, and always ranked in the Top 10 Recruiters within the region each month. Responsible for mentoring and providing on-going training and support for new recruiters and serve as a resource for learning and navigating senior technical policies and procedures. Responsible for Full Life-Cycle recruiting including networking, screening and interviewing candidates, negotiating rates and closing. The responsibility includes covering a vast skill set varying from Java, Microsoft technologies, Oracle, SAP, Quality testing, Engineering (software, chemical, mechanical). Also have worked *on Informatica, data modeling and other data warehousing skills that are available in market. Sourced extremely talented candidates under high pressure and short time durations for the client requirements. Managed all the logistics related to candidate placement, monitor their hours of work and client feed back on a regular basis. Experience recruiting technical professionals across various levels and technologies Experienced in recruiting for a variety of technical skill sets and various functional roles in an IT organization. Strong knowledge of sourcing techniques including Internet recruiting, direct sourcing, networking, proprietary targeted search, candidate-to-client matching. Extremely proficient in requirement analysis and communicating it to the potential candidates. Experience with recruiting information/applicant tracking systems. Able to multi-task and work in a fast paced environment. Senior Executive , 06/2002 － 06/2005 Company Name － City Mitra Technology Foundation is an organization working in development sector, which aims at leveraging Information and Communications Technology for this sector. The company in collaboration with different organizations runs recruitment programs to provide required skills at the right places. One such flagship program being run by the organization is "I-volunteer" to map job volunteering opportunities in India and other developing countries across the world with the right skill set. As HR, the job's main thrust areas were Recruitment and Induction. Besides this I was also involved in internal employee communication activities related to HR Policies. The main job activities were Recruitment Scheduling, posting positions Screen/ Initial interview qualified candidates Coordinate interviewing teams and schedule Induction New hire paperwork, and process new hires for integration into organizational functions and systems I had been working on different requirements like medical, teaching, technical and other skills. As the company used to outsource all kinds of skills who were ready to work in this sector, the job included covering not just technology space opening, but also opening in non-technical streams. Other Internal Communications with employees regarding the company policies Liaison for staff on all personnel related matters to appropriate parties (accounting department/payroll, benefit providers, etc.) Participate and contribute to a variety of other HR projects and tasks 5. Education 2002 Initial Screening - Screen/interview qualified candidates through efficient and cost effective methods. Induction - New hire paperwork, and process new hires for integration into organizational functions and systems, including facilitation of new employee orientation Internal Communications. ACADEMIC CREDENTIALS Year Degree University Specialization Balaji Institute of Modern Management － India PM Post Graduate Diploma Management Management 2002 Symbiosis Law College － India MLL Masters Labor Laws and Labor Welfare Labor Laws and Labor Welfare 2000 Bachelor of Commerce H. P. State University － India Bachelor Commerce Commerce Skills .NET, ACADEMIC, accounting, aims, C, C++, closing, cold calling, contracts, client, data modeling, Database, data warehousing, fast, focus, functional, HR, Informatica, J2EE, Java, Linux, logistics, market, mechanical, mentoring, Microsoft technologies, Windows, negotiating, networking, Internet research, Oracle, organizational, payroll, personnel, Policies, presentations, Profit, Quality, Recruitment, recruiting, requirement, SAP, Scheduling, SQL Server, teaching, unique, UNIX

HR

GLOBAL HR MANAGER Summary A Global HR Professional with 10+ years' progressive experience across industries and geographies. A unique skillset combination project management , HR business partnering, and building HR programs aligned with business strategy to drive successful results. Highlights Microsoft Word, Excel, Project, Visio, Power Point,   SAP, Adobe Acrobat Professional Experience Global HR Manager June 2012 to September 2015 Company Name － City , State Leading US R&D Center Rockville, MD Relocation Project Managing Technical Leadership Program (TLP), a rotational leadership development program - partnering with senior leaders in manufacturing and HR Business Partners across US, Germany, Italy, UK, Switzerland, China, India, and Brazil Designed and lead cross-function key strategic HR projects and programs for manufacturing (2,600+ employees) : Flight Risk Analysis and Mitigation, Technical Development Global Career Framework, and Global Job Family Architect etc Facilitated 7 Global Engagement Survey "Result to Action" deep-dive sessions with global function leaders and local HR partners biennially Partnered with Director of Leadership Development to redesign M Compass, the first-time manager development program Rolled-out Mentoring Program for developing top 40 talents within manufacturing organization annually Designed corporate and divisional learning nomination process to ensure fair allocation across manufacturing locations Drive and roll-out divisional HR processes globally, ensured timely completion, compliance and final submission to corporate: Performance Management Process, Organization Talent Review, and Stock Award Program Nominations etc Leading Talent Management and Development Process improvements at all major sites with a special focus on Manufacturing head's staff and next level positions. Identifying succession gaps during the OTR Talking Talent Sessions for top 2 level 50 successors annually Overseeing and be ultimately responsible for data analysis and project support of a team of 1HR Analyst and 2 HR Interns. Global HR Analyst November 2010 to June 2012 Company Name － City , State Developed and implemented staffing process for Global TLP Associates with distinct approaches in China, India, and Brazil. Provided online training support of technical knowledge, management skills, and language learnings for TLPs and top talents. Organized Global HR Monthly Leadership Meeting with local HR heads around all manufacturing sites. Facilitated performance calibration process and annual merit and incentive planning process for Manufacturing function. HR Generalist May 2009 to August 2010 Company Name － City , State Analyzed competency and knowledge gap and designed action plans for IT functional off-shoring project in India. Redesigned organizational structure & hiring strategies for 200 employees at a new manufacturing plant in Germany. Designed & created Global Engagement Survey analysis reports for US, Latin America, IT, Finance, and Communications. HR Generalist July 2006 to June 2008 Company Name － City , State Delivered strong management of diverse human resources functions for client base of over 300 employees at headquarters including staffing, training, organizational development, labor relations, and HR information systems administration Designed recruitment strategy action plan and set challenging benchmarks to evaluate recruiting partners Successfully staffed over 200 positions at headquarters and R&D laboratories in a timely and effective manner Utilized SAP Human Resources Information Systems (HRIS) for personnel changes; designed automatic analysis reports Collaborated with HRIS specialist to improve data accuracy in SAP system and monthly, quarterly, and annual reports Effectively handled labor relations cases in support of organizational restructuring efforts Played a key role in the revision of labor contracts and employee handbook to achieve legal compliance Contributed to Kraft's recognition as China's Top Employer in 2007 in a survey conducted by CRF, a European HR consulting firm, while partnering with teams in compensation & benefits and organizational development. HR Specialist August 2003 to July 2006 Company Name － City , State Managed the implementation of HR practices and services among 2,200+ sales employees in 45 regional offices in China Developed HR plan with responsibility for performance evaluations, salary negotiations, headcount budget management Supervised Nestlé campus recruitment and interviewing process with Assessment Center tool among top universities in China Consulted with personnel on important HRIS maintenance and database administration projects Prepared monthly HR reports detailing turnover, headcount balance, staffing efficiency, organizational charts, and HR ROI's Coordinated annual salary review and compensation analysis and processed employee incentive adjustments processes. Education Master of Industrial and Labor Relations : Human Resources and Organizations , 2010 Cornell University, School of Industrial and Labor Relations － City , State , USA Human Resources BBA : Human Resource Management , July 2003 TIANJIN UNIVERSITY OF FINANCE & ECONOMICS － City , State , China Resource Management Languages Mandarin Chinese (native), Spanish (basic), German (basic) Professional Affiliations Global Professional of Human Resources (GPHR), Society for Human Resource Management (SHRM) July 2012- Present Professional of Human Resources (PHR), Society for Human Resource Management (SHRM) July 2012 -Present Skills Adobe Acrobat, Analyst, Architect, balance, basic, benefits, budget management, calibration, charts, consulting, contracts, client, data analysis, database administration, Finance, focus, functional, German, hiring, HRIS, Human Resources, HR, Information Systems, labor relations, Latin, Leadership, Leadership Development, legal compliance, Director, management skills, Managing, Mandarin Chinese, Mentoring, Excel, Power Point, Microsoft Word, negotiations, next, organizational development, organizational, Performance Management, personnel, processes, recruiting, recruitment, Risk Analysis, sales, SAP, Spanish, staffing, strategy, strategic, Vaccines, Visio, annual reports

HR

HR & SAFETY MANAGER Summary Human Resources Manager Certified Professional in Human Resources (PHR) Extensive background in human resources management, including experience in workforce planning and employment, human resource development, compensation and benefits, risk management, employee and labor relations, HR technology, global and international HR, talent management. Demonstrated success in negotiating win-win situations, strategic business management, talent management, and change management. HR Skills HR Strategic Planning Training & Development Performance Management Organizational Development Mediation & Advocacy Staff Recruitment & Retention Employee Relations Alternative Dispute Resolution (ADR) Benefits Administration Project Management Orientation & On-Boarding HR Policies & Procedures Employment Law FMLA/ADA/EEO/WC HRIS Technologies Experience HR & Safety Manager January 2013 to January 2014 Company Name － City , State Rapidly growing transportation, distribution, and warehousing company Serving the HR and safety needs of the organizations' various operations, while leading the change management and cultural transformation efforts to support continued growth and expansion. Key Results: Consolidated two small group medical plans with different plan years into a large group plan to maintain the same quality of health plan while saving the organization 75% on the year-over-year premium increase. Improved the benefit offerings by adding never before offered dental insurance, voluntary term-life insurance, a vision discount program, employee assistance program (EAP); while expanding the available short-term disability and accident insurance to all of the organizations' associates. Streamlined the unemployment and Ohio Bureau of Worker's Compensation (BWC) systems to create consistency and reduce costs. Site Supervisor (HR Generalist) January 2011 to January 2013 Company Name － City , State Providing HR support for the operations management team of the company's second largest revenue producing account, while also assisting the organization's staffing firm, and championing special projects for the HR department. Key Results:. Collaborated with the operations management team to recruit, train, and develop a high-performance work team to improve productivity by 70% and reduce turnover by 50% year-to-year, which helped to earn the account the recognition as "Most Improved Account". Led the development of a new performance evaluation form and process to improve the processing, tracking, and administration of annual performance reviews and performance management. Senior Bill Pay Support Associate January 2008 to January 2011 Company Name － State Commissioned Officer (NCO) January 1997 to January 2006 Company Name Served in various positions and locations throughout military career. Developed human resources responsibilities, including mentoring and counseling personnel, conducting medical and basic skills training and education, managing staff scheduling, and coordinating and documenting treatment. Within scope of this responsibility, also directed the personnel operations of 1,000-person medical company, including file documentation, plan monitoring, and processing and training and development documentation. Progressively assumed increasing levels of responsibilities, positions, and earned promotions ahead of peers. Key Results: Utilized Microsoft Access to automate previously manual documentation processing system for 1,000-person company, resulting in elimination of lost documents, communication breakdown and improved tracking of personnel activity. Served as unit Joint Commission and Accreditation of Healthcare Organization inspector and committee representative for an organization earning difficult-to-achieve 100% score on accreditation and maintaining it under 2-year tenure. Adapted formal standard operating procedures (SOP) through use of job and task analysis techniques; implemented resulting changes to enable flexibility within diverse environment, resulting in a 30-40% improvement rate and increased operational productivity. Received multiple medals of recognition from U.S. Army including: 3 Commendation Medals, 2 Army Achievement Medals, 1 Good Conduct Medal and various other decorations. Awarded Noncommissioned Officer of the Quarter, 109th Medical Battalion, Third Quarter 2003. Education Master of Science (MS) : Human Resource Management , 2016 Keller Graduate school of Management, Devry University － City , State Human Resource Management Bachelor of Science (BS) : Human Resource Management Franklin University － City , State Human Resource Management Worked concurrently during college as a Medical Assistant/Phlebotomist and Bill Pay Support Associate. Of Note

HR

HR SPECIALIST (INFORMATION SYSTEMS) Experience 02/2013 - 12/2014 Company Name － City , State HR Specialist (Information Systems) Permanent/FT Supervisor: Iris Murray (910-432-2392) Served as Fort Bragg Installation Civilian Personnel Information Systems Manager with full responsibility for establishing and implementing automated personnel policy, providing advisory services, and resolving HR automation user issues. This included system access control, HR automation training administration and instruction, HR automation system software functionality and interface issues, hardware troubleshooting, installation and maintenance, and regulatory and procedural guidance, etc. Systems included: FASCLASS, AutoNoa, USA Staffing, Business Objects Applications (SAP Software), CPOL, DCPDS, CSU, eOPF, ASARS, etc. Designed, constructed, tested, deployed, and maintained organizational SharePoint infrastructure. Designed customized web-based management tools to improve organizational efficiency, communication, and archiving capabilities. Served as the Webmaster for the Fort Bragg Civilian Personnel Advisory Center (CPAC) internet and intranet products with responsibility for ensuring release compliance, proper website structure and architecture, ease of use, and esthetic appeal. Wrote detailed technical plans to maintain organizational functionality in the occurrence of service interruptions due to software incompatibility issues resulting from Network Enterprise Center compliance demands and newly implemented network configurations. Managed storage capabilities and built a detailed archival system to maintain organization's historic documents. Analyzed organizational automation training needs and constructed detailed training plans. Coordinated training registrations for internal and external customer base. Constructed customized slides and literature to meet training needs. Delivered short-term and extended training sessions on HR automation program functionality, troubleshooting, capabilities. Performed onsite and phone-based troubleshooting of HR automation programs. Assisted users with identifying likely causes of functionality problems and employed non-standard and standardized troubleshooting to solve user issues. Managed all user account requests for all Fort Bragg users to include initial request, modifications, and deletions. Provided advisory services to CPAC staff and external managers on automation issues, proper system usage and guidelines, and general account maintenance. 08/2012 - 02/2013 Company Name － City , State HR Specialist Permanent/FT Supervisor: Kimberly Malone (870-540-3077) Served as a senior HR Specialist leading a four-person team in the accomplishment of recruitment and placement work. Responsible for analyzing workforce capabilities and equitably distributing workload to best utilize organizational resources. Set and tracked suspenses and deadlines on assigned work. Set workload milestones and regularly monitored whether my team was meeting the goals as projected and adjusted my approach accordingly to meet production requirements. Assigned and tracked all pre-work to ensure analytical accuracy in the strategic recruitment discussion and job analysis phases. Reviewed all RPA coding and remarks prior to submission for processing. Continually analyzed work practices and processes to gather data for streamlining or process change proposals. Managed all user account requests for all Pine Bluff Arsenal users to include initial request, modifications, and deletions. Provided advisory services to CPAC staff and external managers on automation issues, proper system usage and guidelines, and general account maintenance. Served as the HR Automation Program Administrator. Provided technical assistance and advisory services within the CPAC and to all post-wide users for personnel automation systems. Served as the installation Information Management Officer for HR automation. Performed workforce needs assessments to determine the overall intellectual resources, skill level and training needs of junior HR Specialists and HR Assistants. Advised the HR Officer on learning progression, areas of needed improvement, and recommendations for training of the junior HR workforce. Constructed training materials and performed workforce development training for my organization. Conducted reviews and quality control of all assessments and vacancy announcements of my team prior to publishing and use the resulting observations in the construct of developmental training. Designed and conducted on-site training on HR processes and automation to a workforce of over 1,200 employees. Assessed existing HR training programs and determined the need for adjustment, replacement, or maintenance based on employee feedback and productivity measures. Constructed new training materials and delivered organizationally standardized training. Performed strategic recruitment discussions to determine proper position classification, area of consideration, and overall recruitment plan. Conducted detailed job analysis in concert with hiring managers and subject matter experts. Built and edited vacancies, assessments, and vacancy announcements (Delegated Examining Unit and Merit Promotion) using USA Staffing. Coded personnel actions. Performed post-selection processes. Advised the post Command group and directorate level managers on difficult HR issues, i.e. attrition management, regulatory determinations, etc. Conducted regulatory, organizational, and procedural research, analysis, and synthesis of human resources related laws, policies, and regulatory guidance in order to write proposals to address complex staffing solutions, production focus, and HR process improvement. Analyzed organizational composition and provide position management and classification support to assigned organizations under the General Schedule (GS) and Wage Grade (WG) pay schedules. Advised managers on the position classification process and the use of various classification references and automated tools. Performed routine and non-routine position classification of supervisory, non-supervisory, leader, professional, administrative, clerical, technical, other, and blue collar position. Performed FLSA determinations. Researched and analyzed classification regulations, handbooks, references, and regulatory guidance. Analyzed position description data and write position evaluations. Served as the Priority Placement Plan (PPP) and Reemployment Priority List Program Administrator with responsibility for program operations and performance, data audits, eligibility determinations, conduct of registrant counseling, registrations, and file maintenance. Conducted PPP file and match audits. Continually monitored program to maintain operational and procedural consistency, determine need for process improvements, and ensure registrants are receiving proper service and assistance. 08/2011 - 08/2012 Company Name － City , State HR Specialist Permanent/FT Supervisor: Kimberly Malone (870-540-3077) Served as the HR Automation Program Administrator. Provided technical assistance and advisory services within the CPAC and to all post-wide users for personnel automation systems. Served as the installation Information Management Officer for HR automation Managed organization-wide HR automation account establishment and end-dating. Advised managers and employees on system functionality and limitations. Specialized in the use of Business Objects Applications program to provide Defense Civilian Personnel Data System (DCPDS)-based reports and statistical analysis for the post command group and servicing CPAC. Supervised roll out of new automation processes, e.g. CAC enabling, PPP Pre-requisitioning (ASARS), USA Staffing conversion, etc. Constructed guidance and instructions to assist in resolution of personnel system user issues and informs users of upcoming automation changes or outages. Gathered and analyzed user experience data to determine the need for system adjustment, replacement, or maintenance based on employee feedback and productivity measures. Served as the Pine Bluff Arsenal USA Staffing Super User responsible for implementing Regional changes, keeping the workforce informed of functionality issues, attending bi-weekly Regional meetings to stay abreast of automation developments, maintaining user and customer accounts, building custom notification letters, troubleshooting, and answering questions related to system functions, usage, and regulatory guidance. Created and manipulated automated databases using Microsoft Excel and Microsoft Access. Used varying databases, universes, and data elements to construct complex Business Objects Applications reports. Utilized these reports to retrieve employee statistical and profile information for analysis and interrogatory requests. Provided guidance on merit system principles, prohibited personnel practices, HR regulations, and the development and use of valid selection criteria and processes. Advised management on recruitment strategies, sources, appointment authorities, and special programs. Performed routine and non-routine position classification of supervisory, non-supervisory, leader, professional, administrative, clerical, technical, other, and blue collar position. Analyzed and applied classification standards, SOP's, laws, and regulatory guidance to conduct classification and FLSA determinations on a variety of position including Wage Schedule and General Schedule non-supervisory, supervisory, wage grade, wage leader, and wage supervisor positions. Analyzed position description data and wrote position evaluations. Researched and analyzed relevant federal regulations and guidance to determine legality and options. Crafted suggestions and recruitment strategies for presentation to the post command. Presented monthly HR-related training to a diverse workforce consisting of over 1,200 employees. Served as a peer-to-peer trainer and reviewer on HR functions, e.g. recruitment/placement procedures, vacancy announcement construction, job analysis, suspense tracking, and use of HR automation programs. Coded personnel actions IAW the Guide to Processing Personnel actions and other applicable regulatory guidance. Reviewed and analyzed all personnel actions prior to submission to reconcile any errors or discrepancies. Analyzed quality control RPA data and Open Goodness of Data reports to double check for incorrect event coding. Wrote vacancy announcements, determined qualifications, set pay, and produced merit promotion and DEU referral lists. Analyzed, interpreted and applied recruitment and placement regulatory guidance, laws, and policies. Assisted customers with federal employee benefits programs concerning entitlements, insurance, beneficiaries, Post-56 buy back, retirement preparation, leave, TSP, compensation, etc. Provided advisory services to staff and managers to resolve staffing, classification, pay, action processing, and related personnel issues. Served as the Priority Placement Plan (PPP) and Reemployment Priority List Program Administrator with responsibility for program operations and performance, data audits, eligibility determinations, conduct of registrant counseling, registrations, and file maintenance Education Miller-Motte College － City , State , US Associate : Microcomputer Applications Associate Degree 04/2015 Miller-Motte College, Wilmington, NC United States GPA 3.61 of a maximum 4.0 Credits Earned: 68 Credit Hours Major: Microcomputer Applications Relevant Coursework: Web Development, PC Operating Systems, Project Management, Desktop Publishing, Presentation Graphics, PC Hardware & Software A+, Advanced Database Management, Advanced Spreadsheets, Advanced Word Processing, E-Commerce Capella University Minneapolis － City , State , US Master's : Human Services Master's Degree 03/2010 Capella University Minneapolis, MN United States GPA: 3.67 of a maximum 4.0 Credits Earned: 48 Semester hours Major: Human Services Honors: Cum Laude Accomplishments Major: Human Services Honors: Cum Laude Military Experience 08/2012 - 02/2013 Company Name Specialist Department of the Army, Civilian HR Agency Hours per week: 40 Fort Bragg, NC Permanent/FT Supervisor: Iris Murray (910-432-2392) Served as Fort Bragg Installation Civilian Personnel Information Systems Manager with full responsibility for establishing and implementing automated personnel policy, providing advisory services, and resolving HR automation user issues. This included system access control, HR automation training administration and instruction, HR automation system software functionality and interface issues, hardware troubleshooting, installation and maintenance, and regulatory and procedural guidance, etc. Systems included: FASCLASS, AutoNoa, USA Staffing, Business Objects Applications (SAP Software), CPOL, DCPDS, CSU, eOPF, ASARS, etc. Designed, constructed, tested, deployed, and maintained organizational SharePoint infrastructure. Designed customized web-based management tools to improve organizational efficiency, communication, and archiving capabilities. Served as the Webmaster for the Fort Bragg Civilian Personnel Advisory Center (CPAC) internet and intranet products with responsibility for ensuring release compliance, proper website structure and architecture, ease of use, and esthetic appeal. Wrote detailed technical plans to maintain organizational functionality in the occurrence of service interruptions due to software incompatibility issues resulting from Network Enterprise Center compliance demands and newly implemented network configurations. Managed storage capabilities and built a detailed archival system to maintain organization's historic documents. Analyzed organizational automation training needs and constructed detailed training plans. Coordinated training registrations for internal and external customer base. Constructed customized slides and literature to meet training needs. Delivered short-term and extended training sessions on HR automation program functionality, troubleshooting, capabilities. Performed onsite and phone-based troubleshooting of HR automation programs. Assisted users with identifying likely causes of functionality problems and employed non-standard and standardized troubleshooting to solve user issues. Managed all user account requests for all Fort Bragg users to include initial request, modifications, and deletions. Provided advisory services to CPAC staff and external managers on automation issues, proper system usage and guidelines, and general account maintenance. HR Specialist (Recruitment & Placement/Info Systems) GS-0201-12 08/2012 - 02/2013 Department of the Army, Civilian HR Agency Hours per week: 40 Pine Bluff, AR Permanent/FT Supervisor: Kimberly Malone (870-540-3077) Served as a senior HR Specialist leading a four-person team in the accomplishment of recruitment and placement work. Responsible for analyzing workforce capabilities and equitably distributing workload to best utilize organizational resources. Set and tracked suspenses and deadlines on assigned work. Set workload milestones and regularly monitored whether my team was meeting the goals as projected and adjusted my approach accordingly to meet production requirements. Assigned and tracked all pre-work to ensure analytical accuracy in the strategic recruitment discussion and job analysis phases. Reviewed all RPA coding and remarks prior to submission for processing. Continually analyzed work practices and processes to gather data for streamlining or process change proposals. Managed all user account requests for all Pine Bluff Arsenal users to include initial request, modifications, and deletions. Provided advisory services to CPAC staff and external managers on automation issues, proper system usage and guidelines, and general account maintenance. Served as the HR Automation Program Administrator. Provided technical assistance and advisory services within the CPAC and to all post-wide users for personnel automation systems. Served as the installation Information Management Officer for HR automation. Performed workforce needs assessments to determine the overall intellectual resources, skill level and training needs of junior HR Specialists and HR Assistants. Advised the HR Officer on learning progression, areas of needed improvement, and recommendations for training of the junior HR workforce. Constructed training materials and performed workforce development training for my organization. Conducted reviews and quality control of all assessments and vacancy announcements of my team prior to publishing and use the resulting observations in the construct of developmental training. Designed and conducted on-site training on HR processes and automation to a workforce of over 1,200 employees. Assessed existing HR training programs and determined the need for adjustment, replacement, or maintenance based on employee feedback and productivity measures. Constructed new training materials and delivered organizationally standardized training. Performed strategic recruitment discussions to determine proper position classification, area of consideration, and overall recruitment plan. Conducted detailed job analysis in concert with hiring managers and subject matter experts. Built and edited vacancies, assessments, and vacancy announcements (Delegated Examining Unit and Merit Promotion) using USA Staffing. Coded personnel actions. Performed post-selection processes. Advised the post Command group and directorate level managers on difficult HR issues, i.e. attrition management, regulatory determinations, etc. Conducted regulatory, organizational, and procedural research, analysis, and synthesis of human resources related laws, policies, and regulatory guidance in order to write proposals to address complex staffing solutions, production focus, and HR process improvement. Analyzed organizational composition and provide position management and classification support to assigned organizations under the General Schedule (GS) and Wage Grade (WG) pay schedules. Advised managers on the position classification process and the use of various classification references and automated tools. Performed routine and non-routine position classification of supervisory, non-supervisory, leader, professional, administrative, clerical, technical, other, and blue collar position. Performed FLSA determinations. Researched and analyzed classification regulations, handbooks, references, and regulatory guidance. Analyzed position description data and write position evaluations. Served as the Priority Placement Plan (PPP) and Reemployment Priority List Program Administrator with responsibility for program operations and performance, data audits, eligibility determinations, conduct of registrant counseling, registrations, and file maintenance. Conducted PPP file and match audits. Continually monitored program to maintain operational and procedural consistency, determine need for process improvements, and ensure registrants are receiving proper service and assistance. HR Specialist (Classification/Recruitment & Placement) GS-0201-11 08/2011 - 08/2012 Department of the Army, Civilian HR Agency Hours per week: 40 Pine Bluff, AR Permanent/FT Supervisor: Kimberly Malone (870-540-3077) Served as the HR Automation Program Administrator. Provided technical assistance and advisory services within the CPAC and to all post-wide users for personnel automation systems. Served as the installation Information Management Officer for HR automation Managed organization-wide HR automation account establishment and end-dating. Advised managers and employees on system functionality and limitations. Specialized in the use of Business Objects Applications program to provide Defense Civilian Personnel Data System (DCPDS)-based reports and statistical analysis for the post command group and servicing CPAC. Supervised roll out of new automation processes, e.g. CAC enabling, PPP Pre-requisitioning (ASARS), USA Staffing conversion, etc. Constructed guidance and instructions to assist in resolution of personnel system user issues and informs users of upcoming automation changes or outages. Gathered and analyzed user experience data to determine the need for system adjustment, replacement, or maintenance based on employee feedback and productivity measures. Served as the Pine Bluff Arsenal USA Staffing Super User responsible for implementing Regional changes, keeping the workforce informed of functionality issues, attending bi-weekly Regional meetings to stay abreast of automation developments, maintaining user and customer accounts, building custom notification letters, troubleshooting, and answering questions related to system functions, usage, and regulatory guidance. Created and manipulated automated databases using Microsoft Excel and Microsoft Access. Used varying databases, universes, and data elements to construct complex Business Objects Applications reports. Utilized these reports to retrieve employee statistical and profile information for analysis and interrogatory requests. Provided guidance on merit system principles, prohibited personnel practices, HR regulations, and the development and use of valid selection criteria and processes. Advised management on recruitment strategies, sources, appointment authorities, and special programs. Performed routine and non-routine position classification of supervisory, non-supervisory, leader, professional, administrative, clerical, technical, other, and blue collar position. Analyzed and applied classification standards, SOP's, laws, and regulatory guidance to conduct classification and FLSA determinations on a variety of position including Wage Schedule and General Schedule non-supervisory, supervisory, wage grade, wage leader, and wage supervisor positions. Analyzed position description data and wrote position evaluations. Researched and analyzed relevant federal regulations and guidance to determine legality and options. Crafted suggestions and recruitment strategies for presentation to the post command. Presented monthly HR-related training to a diverse workforce consisting of over 1,200 employees. Served as a peer-to-peer trainer and reviewer on HR functions, e.g. recruitment/placement procedures, vacancy announcement construction, job analysis, suspense tracking, and use of HR automation programs. Coded personnel actions IAW the Guide to Processing Personnel actions and other applicable regulatory guidance. Reviewed and analyzed all personnel actions prior to submission to reconcile any errors or discrepancies. Analyzed quality control RPA data and Open Goodness of Data reports to double check for incorrect event coding. Wrote vacancy announcements, determined qualifications, set pay, and produced merit promotion and DEU referral lists. Analyzed, interpreted and applied recruitment and placement regulatory guidance, laws, and policies. Assisted customers with federal employee benefits programs concerning entitlements, insurance, beneficiaries, Post-56 buy back, retirement preparation, leave, TSP, compensation, etc. Provided advisory services to staff and managers to resolve staffing, classification, pay, action processing, and related personnel issues. Served as the Priority Placement Plan (PPP) and Reemployment Priority List Program Administrator with responsibility for program operations and performance, data audits, eligibility determinations, conduct of registrant counseling, registrations, and file maintenance Certifications RPA CAC DoD Skills Hr, Maintenance, Registrations, Staffing, Training, Access, Account Maintenance, General Account, Access Control, Architecture, Archiving, Csu, Hardware Troubleshooting, Intranet, Microsoft Sharepoint, Sap, Sharepoint, Web Based, Web-based, Audits, Clerical, Coding, File, Flsa, Job Analysis, Operations, Ppp, Quality Control, Recruitment, Technical Assistance, Answering, Benefits, Bi, Business Intelligence, Cac, Compensation, Customer Accounts, Databases, Employee Benefits, Excel, Federal Regulations, Microsoft Access, Microsoft Excel, Ms Access, Statistical Analysis, User Experience, Publishing, Hr Issues, Hr Process Improvement, Human Resources, Process Improvement, Process Improvements, Proposals, Solutions, Training Programs, Ar, Dod, Gsa, Information Assurance, Online Learning, Online Training, Security, Associate, Credit, Database, Database Management, Desktop Publishing, Project Management, Word

HR

DIRECTOR OF HR Executive Profile Ambitious Human Resources Generalist who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals. Skill Highlights Customer-oriented Professional Experience Director of HR January 2013 to Current Company Name － City , State Directly report to the CEO and VP of a 65-year old real estate property management company. Accountable for the day-to-day operations functions of: HR, administration and technology with direct supervision of two staff members. As an active member of the leadership team, accomplishments include: Create employee handbook and designed comprehensive annual employee survey. Research, analyze and select annual company health benefits. Implemented and trained employees on new payroll system. Additionally, designed and established training program for maintenance employees. Conduct full-cycle recruitment and on-boarding program. Developed Wellness Program and established preventative health initiatives to reduce healthcare annual premiums. Create annual employee bonus program aligned with company goals and objectives. Day-to-day project management and overall responsibility of office construction build-out and office move. Selected general contractor, determined vendors, interacted with architects and negotiated contracts. Vice President and Director of Human Resources and Administration January 2006 to January 2013 Company Name － City , State Reported directly to the Founder/CEO of this fast-growing, start-up Healthcare/IT Company established in 2000. As a proven strategic business partner, was instrumental in growing the company from 45 employees located in eight (8) states to 215 employees located in 32 states and Puerto Rico. As the sole HR practitioner until 2011, responsible for all areas of human resources and administration progressing rapidly through a series of promotions from HR/Office Manager in 2006, to Director of HR/Administration in 2008, to VP/HR & Administration in 2010. As an active member of the senior leadership team, designed, developed and implemented company-wide initiatives. Accomplishments included: Demonstrated talent acquisition and management. Quickly built rapport, gained the trust and respect of management while successfully coaching and mentoring all employees on a wide variety of employee relations issues. Over 45% of employee base has been with the company longer than four (4) years. unusual in a start-up environment. Created and developed monthly two-day on-boarding program reducing employee turnover from 28% to under10% annually. Created and deployed annual employee and cultural surveys. Delivered workforce analytics to the senior management and developed company-wide initiatives based upon results. GetWellNetwork was chosen as a Winner of the 2012 Northern VA Technology Council (NVTC) Hot Ticket Awards category, "Hottest Company Culture." Developed and upheld organizational policies and procedures relating to operational and human resources activities with the creation of the on-line employee handbook, as well as created employee awards, bonus and stock option grant programs leading to 95+% in employee satisfaction with company culture, overall job satisfaction and employee engagement for the past 5 years. Project lead and manager for the selection, implementation and training of custom payroll and leave tracking system, as well as the recruitment and performance management software programs resulting in a substantial reduction in time and resources. Created the original, "GetWellNetwork University", a day-and-half corporate university training program for Account Managers. Demonstrated project management experience in office space planning and office construction build-out. Negotiated vendor contracts, office and equipment leases. Business Manager January 2001 to January 2006 Company Name － City , State A management level role with overall responsibility of office operations for a 21-person law firm. Day-to- day responsibilities included all aspects of Human Resources, Finance, Administration and IT. Human Resources activities consisted of: employee relations, compensation, benefits administration, payroll processing, and recruitment. Financially, analyzed and produced annual and monthly management reports, as well as monthly financial statements, journal and general ledger entries and client invoices. Additionally, managed accounts receivable and accounts payable transactions, reconciled petty cash, cash receipts and bank statements. Administration activities included: vendor contract, office and equipment lease negotiations, the purchase of office and legal supplies, coordinated facilities and equipment maintenance and various vendor selections. Accomplishments include: Project manager for the conversation and implementation of new computer system, software and equipment from Novell to Windows platform. Train employees. Project manager for the selection and implementation of new telephone system. Created company/employee handbook. Vice President/Business Manager January 1988 to January 2001 Company Name Worked daily side-by-side and reported to the Director of the DC office. Effectively administered and grew office talent from 18 to over 120 employees as well as, annual income growth from $1.3M to $37M and an annual payroll and benefits budget of over $12M. Supervised 14 human resources, finance, IT and administration professionals. Accomplishments included: Accomplished day-to-day management and responsibility of office relocation including: market survey, selection of consultants, management of $1.9M project, build-out of over 44,000 sq. ft. of space and office move. Completed project on time and on budget. Developed, implemented and administered "The Ketchum Washington Tool Kit" - Employee handbook developed to standardize office procedures. Results were an increase in profits and improved productivity. Forecasted annual and quarterly budgets for all income statement line-items, which included: estimation of client income, salary and benefits, prediction of staff growth, space requirements, equipment needs, and anticipation of turnover of clients and staff. Presented financial plans to corporate headquarters in NY. Negotiated and produced: client, vendor and government contracts. Analyzed and prepared all weekly, monthly and year-to-date financial statements. Produced government billing statements. Developed and conducted new employee orientation program. Instituted and chaired "Quality of Life" employee welfare program to improve morale and reduce turnover. Created and implemented Reward and Recognition Program, to enable group managers to recognize and reward more employees, thus improve morale, reduce turnover, increase office productivity, and promote teamwork. Education BS : Human Resources Management Business Administration Human Resources Management Business Administration Professional Affiliations Senior Professional in Human Resources (SPHR) Member Society for Human Resource Management (SHRM) Member Montgomery County, MD SHRM Chapter Notary Public for the State of Maryland Skills accounts payable, accounts receivable, benefits, benefits administration, billing, budgets, budget, coaching, contracts, Council, client, clients, DC, employee relations, senior management, fast, Finance, financial, financial statements, general ledger, government, Human Resources, HR, leadership, law, legal, Director, market, mentoring, office, Windows platform, 2000, negotiations, Novell, office and equipment, Office Manager, organizational, payroll, payroll processing, performance management, policies, Project lead, project management, property management, Quality, rapport, real estate, recruitment, Research, space planning, strategic, supervision, teamwork, telephone

HR

HR SENIOR SPECIALIST Career Overview Dedicated Service Representative Professional motivated to maintain customer satisfaction and contribute to company success. Core Strengths Excel, Data entry systems, Outlook, Microsoft systems Amisys, Access. Able to master, process and apply new skills and concepts quickly. Customer service expert Telephone inquiries specialist Courteous demeanor Accomplishments Customer Assistance   Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Customer Service   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Work Experience HR Senior Specialist 09/2006 to Current Company Name City , State Health insurance/Benefit Specialist Administrative Xerox Corporation - Xerox is a leader in BPO and IT Outsourcing across a variety of industries and the public sector. Thousands of companies rely on Xerox to help improve their processes, manage client operations, and focus on their core business. Duties: Provide administrative support functions relating to personnel, retirement benefits and special projects. Specific Responsibilities: Assist participants with questions regarding Medicare/Medicaid questions, eligibility and their specific state's guidelines to qualify for the Medicare/Medicaid Explain Health and Insurance coverage, primary doctors and specialists, hospitals and treatments covered by their medical insurance and what the Medicare/Medicaid covers. Explain the changes in their insurance of choice. Keep up to date with the changes in the health and insurance coverage, processes and changes. Responsible for processing and calculating retirees' pension. Educate participants on their retirement plan benefits. Handle inbound and outbound calls for the team and handle the administrative tasks associated with these calls. Work special projects including corrections of payment setups, tax forms (1099R) requests, process commencement retirees' package, process pension calculations and educate retirees of the different payment options offered to them. Answer questions regarding the health and insurance offered to the retirees and type of coverage they are entitled to. Provide support to the supervisor during the team meetings by preparing the issues and concerns to be discussed and take minutes of the meeting. Significant Achievement Received Certificate of Excellent award for self development and for going above and beyond my call of duty. Skilled at conducting interviews and hiring process. Have mentored team members about the phone etiquette and how to score high in their quality monitoring. Worked as administrative assistant for a $7.6 million international consumer bank, operating on 4 continents. Member and Claims Representative 08/2001 to 05/2006 Company Name City , State Provided support for the bilingual unit during supervisor's absence. Provided assistance and guidance to the new bilingual hired. Performed activities designed to establish and maintain positive and productive relations with Amerigroup network providers. Specific Responsibilities. Facilitated care coordination for members with critical care needs in the Medicaid population. Worked in special projects assigned by the Director of the Customer Service Department. Projects included, providing administrative support to the Vice President, Assistant Vice President, Outbound Director and Inbound Director in absence and/or vacation of their secretaries by assisting in the following. Executive Secretary Assistant 08/2001 to 05/2006 Company Name City , State Amerigroup Corporation Reporting to the call center Directors and an executive (VP/GM), responsible for performing advanced, diversified and confidential secretarial and administrative duties requiring broad and comprehensive experience, skills and knowledge of the organization and its policies and practices. Primary duties included, but not limited to, write and routes confidential correspondence. Screened, handled or distributes incoming phone calls and complaints. Maintained confidential correspondence and general files. Orders supplies. Coordinated travel plans, prepared and submitted expense reports. Compiled and distributed meeting minutes. Collates and assembles materials, makes arrangements for meetings/presentations, prepared forms, reviewed documentation for conformance with internal policies and procedures. Utilized various software packages such as spreadsheet, word processing, data base and internet to prepare presentations and documents. Researched, verified and prepared reports. Created and maintained databases. Coached new hires handling supervisor and escalated calls. Provided assistance with the escalated line, followed up, and resolved members' concerns and complaints in order to maintain members' satisfaction. As a claims provider representative my responsibilities included responding to inquiries from providers in our network as well as out of network. Handled issues related to members' benefits, claims resolution and appeal status. Administrative Secretary 01/1999 to 02/2001 Company Name City , State The Signature Group is a market leader The Signature Group, an $870 million direct marketing company serving many of the most recognized customer service companies in America, has acquired an equity interest in Consumers Car Club, a leading provider of vehicle buying and ownership products and services since 1987. Duties Managed project and prepared various reports. Planned and arranged conference calls, scheduled meetings, training classes and arranged travel and accommodations for Managers. I also performed general clerical tasks. Specific Responsibilities: Provided administrative support to the center manager for the inbound unit and the various customer service teams under his supervision as well as the training department. Provided administrative support to the Center Manager for the Outbound Unit and the Human Resources Dept. Managed incoming correspondence, scheduled conferences, made travel arrangements, prepared training material to be used in class, filing, ordered supplies, processed invoices. Prepared expense reports from receipts. Managed attendance, vacation schedules and personnel records maintaining extreme confidentiality. Performed telephone interviews for bilingual candidates. Executive Complaint Professional 07/1996 to 01/1999 Company Name City , State Served as a consumer advocate to the Chief Executive Officer. Responsibility included serving as liaison for the company and the government agencies like the Better Business Bureau and the Attorney General offices. Successfully retained more than 90% of the customers calling to complaint about the company, its products and/or the employees. Resolved company issues by phone and correspondence. Responsible for establishing contact with both internal key managers in order to resolve customer's concern. Maintained direct contact with the Regional Directors for the chain of stores under their jurisdiction, to obtain results on behalf of the customer. Responsible to submit report of all the complaints received by phone or mail to the CEO for his review and input. Reported the open complaints awaiting resolution, closed complaints, details of the resolved complaint and reported the complaints which have been escalated to the Attorney General office and to the Better Business Bureau. Significant Achievements Processed over 350 complaints a month at the executive level. 95% of customer's complaint resolved satisfactorily, which turned into retained customers. Executive Complaint Professional 07/1996 to 01/1999 Company Name City , State Educational Background Associate : Applied Science Secretarial Science 1 1981 LaGuardia Community College Applied Science Secretarial Science Tidewater Community College Interests Church of God Ebenezer - Director of Multi-media. - Church's real time translator and also translate utilizing the translation devices. - Church Bookkeeper assistant. Languages Fluent in English, and Spanish Skills Administrative, administrative assistant, administrative support, Attorney, benefits, call center, clerical, conferences, client, Customer Service, Data entry, databases, data base, direct marketing, documentation, Fluent in English, equity, filing, focus, forms, General office, government, hiring, Human Resources, Insurance, Director, market, materials, meetings, Access, Excel, mail, Outlook, network, personnel, policies, presentations, processes, quality, Reporting, secretarial, Spanish, spreadsheet, supervisor, supervision, tax, telephone, phone, phone etiquette, travel arrangements, type, word processing Additional Information Volunteer Work Church of God Ebenezer Director of Multi-media. Church's real time translator and also translate utilizing the translation devices. Church Bookkeeper assistant.

HR

HR CUSTOMER SERVICE REPRESENTATIVE Summary Excellent team player with legal background and abilities to interpret laws, procedures, policies and processes; Client-oriented, results-driven and deadline-oriented with a high degree of initiative; Capable to undertake and resolve numerous and complex assignments with minimal supervision. Outstanding inter-personal, communication and customer service skills; Adept to organize, plan, and prioritize tasks with strong attention to details; Comfortable working in a fast-paced and multicultural environment. Experienced in quantitative research and data analysis. Highly proficient in Microsoft suite ( World, Excel, Power point) with working knowledge of the World bank group systems including People Soft 9.1, SAP and Remedy. Highlights HR policies and procedures expertise New employee orientations People-oriented Organized Staff training and development Accomplishments -Recognized as the top performer of the Intake team: *Successfully handled 4258 incoming calls which represents 25% of the total incoming calls for the Fiscal year 2014 and 15% more of the average 10% incoming calls allocated to each Intake team. *Resolved approximately 80 emails inquiries on a weekly basis within an average of 1.4 days which is 30% less than the 2 days Service level agreement. Experience 01/2002 HR Customer Service Representative 11/2012 to Current Company Name Respond to inquiries about HR policies and procedures from clients and their dependents via telephone, emails, fax and walk-ins. Ensure that all queries are logged and tracked in Remedy database to promote quality assurance. Liaise with related departments, to include HR Teams, Visa, Payroll, Accounting and Travel to deliver timely service. Educate clients about the availability and usage of self -service options. Contribute in issues identification for inclusion into the knowledge base. Research policies and procedures including departmental and federal agency guidelines to provide current and comprehensive responses. Run and analyze daily reports to benchmark employee performance and compliance adhering to the 2 days Service Level Agreement to delivery service. Maintain tasks on track, and respond to deadlines and priorities. Accomplishments: Recognized as the top performer of the Intake team: Successfully handled 4258 incoming calls which represents 25% of the total incoming calls for the Fiscal year 2014 and 15% more of the average 10% incoming calls allocated to each Intake team. Resolve approximately 80 emails inquiries on a weekly basis within an average of 1.4 days. Consultant Project Manager 09/2009 to 07/2012 Company Name Wrote policy and procedures and completed other Department of Health licensing requirements for credentialing. Wrote all business related correspondence. Collected data to create client database. Organized client record filing. Updated and maintained clients records. Held presentations about business opportunities in quest for expansion with very little supervision. Prepared appointment package including salary and fringe benefits, letter of intent, security and medical clearance processes. Created employee file checklist for documents to be submitted with application. Prepared comprehensive and accurate materials for presentation. Accomplishments: Obtained the agency home health care license to operate in Pennsylvania. Designed marketing plan that increased clientele by 3% for this start-up venture. Liaison Officer 07/2006 to 04/2009 Company Name City , State Organized presentations with business partners regarding objectives to achieve. Partnered with physicians to obtain prior authorizations for services. Maintained and managed over 100 clients' accounts. Ran reports to evaluate employee productivity and benchmark case load increase rate from a quarter to another. Liaised between clients, physicians, insurers and management to inquire about potential service improvement suggestions. Communicated important service related information to clients and upper management. Provided feedback to client to promote quality service. Accomplishments: Created powerful information flow procedure to improve communication. Developed a reliable client health insurance database. Education Master : Business Administration Business Administration Master : Private Business Law Southeastern University City , State , France Private Business Law Skills Accounting, agency, benefits, clientele, client, clients, database, delivery, Department of Health, fax, filing, HR, insurance, marketing plan, materials, Payroll, policies, presentations, processes, quality, quality assurance, quest, Research, Service Level Agreement, supervision, telephone

HR

HR SERVICES REPRESENTATIVE Summary A multi-skilled professional with good all-round HR imformatory skills. Very capable with an ability deal with all the recruitment/processing needs of the organization. Experienced in providing timely and up to date HR advice to both managers and employees whilst at the same time making sure both the employee and employers interests are best represented. Key Skills Excellent telephone manner and high standard of communication skills. Able to deal with highly confidential matters professionally & discreetly. Strong communicative, interpersonal, team-building, and leadership Highly developed written, verbal and presentation skills Good computer skills with an excellent knowledge of Microsoft Word and Excel Possess a proactive, positive and confident attitude Professionals in Human Resources Association Recruiting and selection techniques Experience 10/2012 to Current HR Services Representative Company Name － City , State Dealing with all of the recruitment needs & employment issues of the company. Ensuring the timely recruitment of new employees into the business from the initial job offer being made through to their induction into the company including offer letters and contracts etc. Duties: Process the enrollment of new recruits Contacted all job applicants to inform them of their application status. Thoroughly explained the employee handbook during new employee orientations. Process all requests for enrollment, updates, changes and claims to Group Benefit Plans Process application for Leave and provide information to staff and managers as requested Making sure that any promotions, transfers and pay increase take effect as planned. Prepare job status and reference letters as requested by employees on a weekly basis Set up and maintain correct records of employees within system databases. Providing employment references for past employees Prepare Offer Letters and Employment Contracts for Employees Conducting pre/post-employment checks: reference and security checks for job applicants Process all staff and status changes Register new employees to Company's time clock system Prepare company ID's for all Employees Process application for Leave and provide information to staff and managers as requested Assist employees and customers alike in person and phone to ensure that all issues/concerns have been rectified within a timely manner Liaising with Managers/Supervisors of all departments to meet the demands for each department whether it is pertaining to recruiting or leave or benefits concerns/queries Scan and attach all documentation relating to an employee to an electronic file Ordered stationery supplies Filed documents on a daily basis Photocopied and faxed documents Assisted with the packaging of payslips Prepared the Haulage and Contractor payrolls on a weekly basis 05/2010 to 07/2011 Teller/Customer Service Representative (HEART Trainee) Company Name － City , State Providing assistance as needed to the branch which equals to getting the operation of the branch up to date. Duties: Acted as a Customer Service Representative (CSR)/Teller by opening accounts and processing transaction for members Assisted members in using the facilities that the branch offers, also providing information on the different types of products and services that the Society offered and also of the members of the group Batched teller transaction vouchers daily Prepared utility payment vouchers for dispatch within the turnaround time which is set by the Society Filed and prepared loans vouchers for dispatch daily Prepared daily listings for the content of the Cash Deposit Box Assisted with the filing of documents such as application cards, payroll listing, letters from internal and external members etc. Assisted with the registration of our members on the concierge queue Assisted with the retrieval and faxing of signature cards and other documents as requested Prepared letters to customers and suppliers as directed Education 2019 BSc : Human Resource Management University College of the Caribbean － City Jamaica Human Resource Management (Pending) 2009 Select One : General St. Jago High School － City , State , Jamaica 7 CSEC (CXC) Subjects Professional Affiliations The Jamaica National Building Society - Teller/Customer Service Representative Skills Human Resource Management, Basis, Benefit Plans, Benefits, Claims, Contracts, Databases, Documentation, File, Hr, Increase, Induction, Packaging, Recruiting, Recruitment, Security, Accounts And, Cash, Csr, Customer Service, Customer Service Representative, Dispatch, Faxing, Filing, Loans, Payroll, Receptionist, Retail Sales, Vouchers, Confident, Excel, Microsoft Word, Presentation Skills, Proactive, Self Motivated, Telephone, Word

HR

HR ASSISTANT INTERN Summary New graduate seeking work as a Counselor able to facilitate both individual and group therapy sessions to help participants overcome obstacles. Detail-oriented with superior interpersonal skills. Skills High energy Sound judgment Compassionate Conflict resolution training Exceptional problem solver Excellent communication skills  Excellent writing skills Customer service skills Proficiency in Microsoft Excel, Word, PowerPoint and the Internet Experience HR Assistant Intern , Company Name , February 2016 - March 2016 City , State Provide administrative support to the Human Resources Director. Verify I-9 documentation for new hires. Submit the online investigation requests and assists with new employee background checks. Update HR spreadsheet with employee change requests and process paperwork. Owner, Operator , Company Name , August 2012 - Current City , State Managed fashion retail store independently. Provided professional support to staff. Assisted retail store in exhibiting innovative products. Preservation Technician I , Company Name , October 2004 - May 2013 City , State Responsible for the assembly of fabricated phase boxes, portfolios and custom enclosures for protecting historic and fragile library materials. Performed archival sound repairs for books and pamphlets which included: rebinding books in the original covers (recasing). Prepared and submitted books for additional processing at the bindery. Designed complex enclosures for special projects. Education and Training Bachelors of Art Organizational Leadership , , Cleveland State University , April 2018 Organizational Leadership Associate Degree Bryant & Stratton College , , City State April, 2016 EMT Certification Cuyahoga Community College , , City State 2003 Skills administrative support, repairs, spreadsheet

HR