Review,True Label,Predicted Label,Difference,Absolute Difference
"Clean, conveniently located - but $52 parking is outrageous!
Positive - our family only stayed one night, and overall we were happy with the hotel. It is conveniently located on the waterfront and is in easy walking distance to the miracle mile and Millennium Park. I only had 2 requests from the hotel and they came through on both of them. We needed a late check out on the following day and they said - ""No Problem"", so we were able to check out at 1:00 PM the next day. I also wanted a fan for my room (the noise helps me sleep) and they immediately brought one up to my room. Our room was clean and quiet. 
Negative - I know that parking is at a premium in big cities, but $52 for one night parking at this hotel is crazy! We parked one block away for $32 at the Millennium parking garage. You would think the hotel would give you a better deal because you are a guest, instead they charge more than the public garage next door. I got this room for $79 through Priceline, but to pay the $52 would have taken away a huge chunk of the savings. They could do better here. Also when I asked if we could have a room overlooking the water they said it would be an additional $20 - that seems a bit excessive.
Overall it was a good experience, but we only stayed 1 night and didn't eat at the restaurant or use any other facilities here. There is no pool, free wi-fi, or breakfast, but if you can score a good Priceline deal, it's a conveniently located, clean place to spend the night. Just walk 1/2 a block and save yourself $20 on parking.",4,4,0,0
"Terrible mattress sagness and noises from Ben White, Air space and next rooms
My son was to have a state competition the next morning at Hilton at Airport. We expected to have a good night sleep and be close to the event (our house is in Austin). Unfortunately, it's one of the worse decision I made in my life to stay in and trust Comfort Suites. The mattress is sagged and my son (a 13 years old) couldn't sleep on his side. When I found out it's due to the mattress sagness, that's 4:20am. I didn't know how huge impact it was on my son's competition. I was very dissatisfied by the stay. Plus the traffic noises from Ben White, airplanes and the next rooms. It was the very worst hotel stay in many years and wherever!!!",1,1,0,0
"Dirty rooms - fleas!
Stayed here with the family for 3 nights last week. Got in very late and were given bad directions to the garage; wound up parking on the street even though we paid for the garage. We were never told there was an elevator and wound up carrying 5 bags of luggage up and down 5 flights of stairs. Room was damp and musty; A/C wasn't on. Took off my shoes and thought I felt something on my leg. Sat on the bed, looked down and saw little black flecks jumping on and off my feet. Yep, fleas. This is a pet friendly hotel and it's obvious they don't clean well. When we told the front desk about the fleas, the look we got was clearly that they didn't believe us. We did get another room but the manager who was supposed to speak to us never did. And they told us we would need to move our bags so they could prepare the room for the next guest. Yes, that would be the flea infested room! Thy could have cared less. 
The hotel was quaint but needs updating. Rooms are small but functional. Proximity to Old Town is nice but the whole flea issue just creeped us out. For a professional hotel chain, it's inexcusable.",2,2,0,0
"Adequate
Stayed 2 days over Labor Day weekend. Room was small (normal for NYC), well appointed, clean, had a comfortable bed. The check-in was easy and the reception friendly. The elevators require a long wait sometimes, and require your key card to go to your floor. The problem: in the smallish elevators, if some else was standing near the buttons you couldn't reach in, and by the time you maneuver over, you've passed your floor. One evening an overdressed big haired young woman in the elevator demanded that we take another, because she was on the way to the top floor lounge and wanted an express ride. The lobby security supported her on this. Classy. We decided not to spend our money on a drink up there as a result. If she was the clientele it must be mainly a hangout for drunken businessmen who like her type.
Location is reasonably quiet, not right in tourist central, but the #1 subway is only 2 blocks. Some nightclub activity in the area, but not much else goes on.
The fitness room is an extra charge. The restaurant looked uninspired, so we didn't try it. No fridge, just a minibar. No extras, nothing special, just an adequate place to stay.",3,4,1,1
"Good hotel but too big
Marriott Marquis is a typical Marriott hotel which is good. The only problem is that the hotel is too big, it feels like a huge machine with no charm. The location is good if you are a tourist and enjoy Times Square. For me the location was not ideal since Times Square is PACKED with tourists and families 24/7. Overall the hotel was pleasant and clean with a good standard of the rooms.
The only negative was the size and the location but that is just a personal opinion.",3,4,1,1
"review
We had a great time at the Days Inn, we did not get a complementary breakfast, but ate at the resturant on site, which could do with a broader offering, not everyone likes bacon.",4,4,0,0
"Quick Stop over in LA
We stayed at the Beverley Hills Crowne Plaza as part of a quick stop over in LA on our way to a wedding. We wanted to go to Universal etc so our agent recommended this as a reasonable location with child friendly facilities. 
When we arrived I was a little taken aback by the location and the outside - it does not really seem close to anywhere and is in a residential area with not many things around. The building itself is a tired 70s style faceless block. We wandered about on the first morning but quickly concurred that we probably needed to get cabs to Santa Monica, Universal etc and the tourist attractions as there did not seem to be much to visit around us. 
The rooms were okay - quite decent sized beds (we had two doubles) and clean and well laid out if a bit tired. The communal areas are similarly a bit past their best. We were tired after travelling and opted for the in house restaurant which was large but virtually empty. The decor is a bit jaded like the rest of the hotel but the food and service were good and the meals reasonably priced. There is an in house Starbucks so reasonable coffee and the breakfasts are also served there - buffet style, plentiful and varied. 
I ordered the in house car service to take us to Universal next day as we had a 10am meeting point for a VIP tour so I did not want to leave it to chance with a taxi. This was a bit of a disaster as they seem to have overbooked the service and so our 9.00am car never appeared and eventually at 9.30am we were asked to join another couple in a minibus! The driver drove like mad to get us to our appointed time of 10am for the VIP tour, but we were still late in getting to the gate etc which was a pain having sorted everything out the night before. The driver also charged us more than we were advised because he was not coming back for us. Perhaps we were just unlucky, but the organisation of the driver service seemed a bit haphazard with lots of people waiting for pre ordered cars whilst taxis were pulling up regularly!
There is a nice outdoor pool which is a welcome respite at the end of a busy day and is a nice extra. 
When I looked at our reservation afterwards, this hotel is at the cheaper end of the others we stayed in whilst in the US and I would say this is reflected in their offer. If you are after a basic 2/3 star hotel for a quick stop off this would probably work for you but I would happily have paid for something a bit more modern and upgraded.",3,3,0,0
"Stayed here for a conference
Conveniently located next to Petco Park and a leisurely walk to shopping at Seaport Village, but otherwise not very memorable. It was okay, but for the same price there are much nicer places to stay when in San Diego. Room was clean and comfortable. There is a Starbucks but you have to go outside of the building near the bus drop off and round the corner. Not a bad place for a conference, but would not stay here for any personal travel.",3,4,1,1
"One of my favorites in New York
The Sofitel at 45 W. 44th Street is one of my favorite New York hotels. We stayed there the first week in June for eight nights. The bathrooms are luxurious with seperate shower and a tub. The bed was comfortable and turn-down service is always nice. The staff is top notch, professional, courteous, and efficient. The location is terrific between Fifth and Sixth Avenues. Walking distance to all Broadway shows and most midtown attractions. Even though Sofitel is a large hotel, it feels like a boutique hotel. Never seems crowded or rushed.",5,5,0,0
"Bugs in the Bed
Our first morning in the hotel we awoke to a large dead bug in the bed. Having lived in Texas we knew it wasn't impossible even in the cleanest places. However, the problem was not so much the bug as the response from the hotel. We asked to change rooms and they agreed so we repacked and took our luggage downstairs. When we got back later in the day they had assigned us a new room but had not bothered to transfer our luggage. There were no apologies or offers for our inconvenience. The location of this hotel is very good and it was very busy so maybe they don't have to provide good service. We asked for extra pillows and that didn't happen, there was mildew in the bathroom, we paid extra to have the bed made and that didn't happen. A very bad experience.",1,2,1,1
"Good location!
This hotel is in a great location for visiting the historical sites in Philadelphia. Th rooms were recently renovated and were beautiful. There are tons of shops, bars and restaurants within walking distance. The area around the hotel was much more quiet than in the Center City area where we spent a night at the Doubletree. I would definitely pick this area over the other areas in the city. Cabs were plentiful and you could go anywhere else in the city for under $10.",5,4,-1,1
"I would not stay there again!
I had read the reviews on Tripadvisor and found the Roger Smith Hotel for a Four Star Hotel had a reasonable room rate. What is that old saying... you get what you pay for!
When I checked in I was running off to a meeting so I gave my bags to the bellman to deliver to my room. When I got back aroun 9:30 at night I finally saw the room. I had a Jr. Suite and the room was a good size, minimal electric outlets and no wireless connection. They told me that would work on that on Monday (which never happened). I have an iPad, a Smart Phone and a Kindle Fire, none of which could connect to the wireless network.
The first thing I noticed was that there are no fire sprinklers in the room (the hotel was grandfathered in, they told me and so does not need to comply). Also there was no exhaust fan in the bathroom. There was however, an old and tired mattress. 
In the morning I went to the restaurant for breakfast which was okay eggs coffee and croissants. On the way out I noticed that the restaurant had received a B rating from the board of health, which means that they received a negative 14 to 27 points for sanitary violations. I did not eat there again!
By the way, that rating is on a large 8x10 sign that most restaurants post proudly, theirs was conveniently hidden behind the door leading into the restaurant.
If I hadn't prepaid (won't do that again) I would have moved. I certainly won't go back.",1,2,1,1
"Definitely Worth It
I'm a frequent guest at this hotel. I spend nearly 20 weeks out of the year at this particular location. Even though there are other locations that I could stay at (including renting an apartment), I'm inclined to continue at this hotel. Why? In a word - people. From the moment you arrive, the people resonate a professionalism and warmth that is typical of Texans in general, but of a company that care about customer service. Elicia, Issa, Tricia, Larry, etc. are all examples of people who go out of their way to recognize me and make sure I get exactly what I need. 
My complaints aren't meaningful: There's no inhouse convenience store (but they do have most everything you could need if you just ask for it and there's a CVS across the street) and there's no inhouse do-it-yourself laundry facility (they definitely have a service that you can use though that's incredibly quick, professional, and maticulous). Otherwise, the hotel represents an ideal package: great amenities (bar, restaurant, pool, in-room dining / entertainment, etc.), great location (nicely situated between the capitol building and 6th street), and, most important to me, great customer service. There's a reason I keep going back and it largely has to do with the people referenced above.",4,5,1,1
"Stunning lobby, fantastic umbrellas.
I didn't actually stay here - I live in NYC, but I ran in seeking shelter from the storm one afternoon when I got caught in the rain, and was blown away by the stunning lobby. The staff greeted me warmly. I asked if I could buy an umbrella and they were very accommodating. The umbrella was a little pricey, however after discarding the plastic wrapping I felt the softest, most comfortable umbrella handle I have ever gripped my fingers around. I left the hotel and a gust of wind enveloped me, but didn't blow the umbrella inside out as so often happens. My Paciottis were saved. Thank you Trump Soho! I plan to go back in the summer to check out Bar d'Eau.",5,5,0,0
"Very Basic - Nice & Clean - Ideal Location
It's my turn for a review , I'm ""D"" daughter of my world travelling father 
This is my 1st time for a TA review and what a place to do my first is I'm New York.
I was surprised by my boy friend with a 4 day break away in the big apple all the arrangements were done in advance by my "" fella"" so here is my review of the hotel .
The hotel is very basic , but clean - the hotel is perfectly located close to times square and for such a short trip it was a excellent base for us both to travel and explore New York.
Check in was easy - no hassle, we were on the 10th floor, facing inwards to the other hotel rooms, so no view, but we didnt mind we were here to enjoy the sights and sounds of New York not the wallpaper in our room .
But i have to say... the hotel room pictures on www.Expedia, are not like the room we were given ours was very basic but clean, old fashioned in decor, but most hotels seemed to be like this. 
The cleaners are schedulled to come into your room every morning for cleaning and towel change but because of jet lag and we wanted a lie in we sorted our own room out and there again we were only in NY a few days and it is the ""city that doesnt sleep""
Basic is basic , TV in the room , hair dryer , nice bathroom , wardrobe space but you don't come to New York and remember what the colour of the carpet was or the style of wallpaper if its clean and tidy and safe that's good enough in my book save the memories for the sights , sounds , and emotions on New York .
We loved our time in NY this was my second time here the last time was way back in 1996 to celebrate my mothers 40th birthday both times were as memorable .
The Jolly hotel is OK im fact it was perfect for our needs a excellent location base .
DON'T GET RIPPED OFF BY AIRPORT SHUTTLE TAXI DRIVERS - Read Below
There are guys at the airport offering a 'cheaper' way to get to ur hotel in a shuttle taxi (7 seater to u and me). So 2 other couples shared the ride...was good views and good banter but at the airport they told us it'd be $19.99- so much cheaper than a taxi who cost $55 flat rate. 
Half way thru the journey the taxi driver then states its $19.99 per person... Still not bad, so we didnt complain. 
Almost 3 hours later we get to our hotel and the driver helps us with our bags and as I hand him the $50 note he goes 'oh it's $19.99 per person, per DISTRICT' so meaning because the airport was in Queens and our hotel was in Manhattan, that was 2 districts we ended up paying this guy $80, "" Ali baba "" which would have been LESS than the taxis they were saying were ripping people off with a $55 flat rate!!! 
So watch out",3,3,0,0
"Give me a Break!
Over priced. The person above me sounded like they were dropping furniture and bowling balls. I called the front desk and nothing was done till he had time to go to the room to check it out. By the time he did this it had stopped at 11pm. My son ended up with migraines sick all night because of the noise. THEN the fire alarm went off along with doors being slammed. I tried to get my bill reduced from 95.00, the manager took off 15.00 after alot of negotiating. That is unacceptable and this hotel is also. I will never go to a Days Inn again because of it.",1,2,1,1
"Great place to stay!
Would be a 5 except for a few downsides of the location. (See below.)
Positives:
- Excellent staff. Every person was attentive and helpful.
- Very reasonably priced for the location and quality.
- ""Continental breakfast"" offers good variety of hot and cold foods and is served till 10 am. I wish they had had hot oatmeal every morning, as it was very good. I didn't especially like the scrambled eggs and I found the waffles to be too sweet for me. But others seemed to enjoy them and there were certainly enough other options, especially if you get there by 9 am.
-The breakfast room is open 24 hrs with coffee, tea (including herbal!), hot chocolate mix and apples available anytime. It's a good room for groups to get together.
- Pool, hot tub, small exercise room, sauna and outdoor patio with good hours.
- Very convenient location: walk to Michigan Ave. Subway and bus stops nearby. Great restaurants in walking distance.
Negatives:
- Fire station located across the street so you hear sirens even on the 12th floor, although it's not too loud up there.
- AT&T wireless reception is almost non-existent, but apparently that's true at all the hotels around there.
- Parking fees at all the downtown hotels are exorbitant, as is true in most big cities.
Bottom line: If you want to stay in the River North area of Chicago (near Michigan Ave), this is a great place to stay!",4,4,0,0
"A high price and basic services missing
Hi,
I think that this is a high priced hotel that does not give back quality corresponding to the costs. We stayed 3 nights and as we have been travelling across the US and stayed at quite a few hotels during our 7 weeks vacation I think that the value for money of this hotel is the worst of all hotels we stayed at. It was the most expensive, and the lowest quality.
Examples of things that I believe did not meet standards:
- A lamp was broken and although we told the reception, it was not exchanged during our stay
- We were 4 people, but did only get 2 towel sets. Hence, we had to share towels after showering
- No free wifi. This was the only hotel/motel of our entire vacation that did not offer free wifi. We stayed at hotels and motels from Seattle to New York, and all offered wifi free of charge. Wellington did not.
- The toilet was so squeezed in that only our 4 year old could sit straight. All other had to sit diagonally on the toilet seat, which is not comfortable.
I would not recommend this hotel to anyone who is visiting New York. You will get a better value for money if staying at any other hotel - cheaper or more expensive. 
Regards,
/Anders",2,1,-1,1
"Thin floors = Can't get good night sleep
Service: The service is really good here. The folks at the front desk were friendly and always greeted me when I left and returned to the hotel.
Room cleaniness: The room is clean. I have no complaints. Even though it is looks a bit old, it is OK.
Deal killer: The thin floors!!! I stayed on the second floor. The floors are extremely thin. I can hear the people upstairs walking around. I can't get good sleep.",2,3,1,1
"Great hospitality with a view!
We had a deluxe king room with a river view. Everyone at the hotel was extremely friendly as well as helpful. The bartender at the pool bar was great. She made sure you knew about the specials for both food and drinks and if you didn't see it on the menu just ask and she would try to get it for you. We ate at Einstein's Bagels which is attached to the hotel one morning. We went down to the landing both nights which is just a 5 minute walk from the hotel. There are shops, bars and restaurants. We ate a the Mexican restaurant which was good. Then we had lunch at the Irish restaurant. The food was good but service was a little slow. We also had dinner at Ruth's Chris steakhouse. There is a water taxi which we took to the football game. You can take the water taxi to the other side of the river, too. I would definitely stay here again.",5,5,0,0
"Classy stay
I spent a week in the Omni. Each morning, coffee, juice or tea was delivered to my room, set outside my door, followed by a gentle knock. Each evening I arrived to a turned down and straighten room.
The bedroom was spacious, with a high definition television. It had a walk-closet, a dressing room and a seperate bath room. 
The lobby is large and historic. 
It was a real pleasure.
The staff was lovely, polite and helpful.",5,5,0,0
"Great place for a meeting..
This hotel is the epitome of CUSTOMER SERVICE.... I spent a few days at this hotel in June 2012 for a business meeting. Everything from the Vaulted ceilings in my room ( Huge Surprise ) to the great staff at the front desk..The bar in area was terrific and not over priced. The housekeeping team is what made my stay just absolutely perfect, friendly AT ALL TIMES, my room was tip top, a Special Thanks to ( Jeffrey ? )( Bellman?, Very Tall Gentleman who helped out with directions, recommendations and was on que for all our our needs....
Job Well Done.... Your doing it RIGHT....",5,5,0,0
"Decent but not good. A little dirty and Cable and Wireless didn't work.
My family stayed here two days. There were about half of the television channels that did not work or were very fuzzy the entire time we were there. The wireless service was either too weak or not working in our area. When we brought it to their attention, they provided an 6' long ethernet cable that did work just fine- but it was a little bit of a pain to use.
There was a stain on the carpet but looked like the room was clean otherwise, except that the material on the wall the same color of the stain had not been cleaned. Looked like a Kool-Aid packet or something. So it looked like they cleaned the carpet but not the wall. 
Shower pressure was good and towels were clean. Room was larger than most and had a full size refrigerator and an electric stovetop. The door to the bathroom dragged on the carpet and was difficult to close. 
Overall, it had a good location right on the highways but a little hard to find the first time. Parking was adequate but a sign said the pool was Out of Order (though we did not ask or try to use it). 
Breakfast room was large but attendant was not present either of the times I went down for coffee and a danish, and things were not as clean as I would have liked.
Overall, I might head here again if I had an appointment close. We paid $67 dollars or so a night and I would say that is the maximum I would pay for this place.",2,3,1,1
"Family Vacation
We had a great experience @ Sheraton Chicago Hotel and Towers. Our check in was smooth, even though I had a lot of questions and was asking for changes to be made last minute. The lady who checked us in was very helpful and friendly. We were offered access to the Tower Club Lounge which was opening for hors· d'oeuvres as we arrived. The attendant (Rene) was very friendly and was a big hit with our girls. The concierge helped us navigate to a great restraunt for a date night as well as helping us get to Oak Street Beach for the afternoon and find parking.",5,5,0,0
"Hotel Could Use an Update, Highest Price Parking on Earth, and the locks don't work unless one understands nuances????
Starting with the rather uneducated front desk staff with such poor penmanship they wrote the number on the card so poorly I could not read it. Then the key did not work until the third trip to the front desk as apparently there is some kind of glitch with the doors and the locks interacting, the only place in the world this ever happened. The Concierge was great but be should not have to leave his post to show a guest how to juggle a door to make it work that is quite ridiculous. Old Hotel Starting to look a bit long in the teeth. As a person who travels the world this is the highest price parking I ever experienced to the point of gouging the guests. Simply because you can get away with it does not make it right. Simply put I will not be back and I am a Platinum SPG member. In some cases I am starting to wonder if Starwood is asleep at the switch with the Westin brand as in some ways they are clueless what travelers today want in a hotel. And the famous sleeper bed was all mushed out in suite 1524 the beds are not made to last forever this one is all saggy and uncomfortable. Thanks but never again.",3,2,-1,1
"Expensive but tolerable for a conference stay.
Standard room, nothing special, but all the amenities were available (soap, toothpaste, plenty of towels, an empty refridgerater and coffee). Housekeeping did a great job keeping the place tidy. Bed was comfortable for us. We paid a special group rate of $229 for a conference but there was an extra $40 plus worth of tax each night. Rooms although comfortable definitely needs a remodel for the price they charge. 15 minute walk to chinatown/financial district. Close to the BART stops. Lots of places to eat around the restaurant--the Embarcardero market is right in front of the hotel--of course everything is tourisy expensive. We stayed in room 336 and unfortunately, it was right above the lobby's open restaurant, so we can most definitely hear the noise up till 1-2am (especially on Friday night)--better insulation is needed. 
TIP on PARKING: valet only if through the hotel, $57 each night with in/out privileges (but it'll take them FOREVER to get your car--call them 15minutes ahead of time). ALTERNATIVE: park in the parking structure on DRUMM, between Sacramento and CLAY, it's $32 per 24hours (although no in/out privileges). It's a VERY short walk to the hotel, and the funny thing is the hotel uses them also--and they just upcharge their hotel customers $25 for valet. 
Probably wouldn't stay here if it was just for leisure.",3,3,0,0
"Okay for one night...
We had booked two rooms for four people under one reservation. Found the hotel easily, and the location is excellent. However, when we got to the hotel, it turned out that the water had been turned off, and wouldn't be on for several hours; difficult, but no choice but to deal with it. The air conditioner in our room sounded like a 747 engine (sounds as though a bearing in the fan is going bad); we could stand it for one night, but any more than that would have driven us crazy. You could hear the window unit air conditioner from outside of our room standing in the hallway, it was that noisy. After running the water for minutes when we got back to the room, it continued to be brown. We used bottled water to brush our teeth. Finally, when we went to check out, they had added a $1.00 safe-usage fee to our bill. We complained, as we had never used the safe, and the charge was removed. On the second room, it turned out that my sister was overcharged in some confusion about overnight parking. Calls to the hotel have failed to get a returned call to straighten things out. We will look for another hotel next time in Baltimore.",3,2,-1,1
"Far from Radisson standards
As a Club Carlson member, I usually stay in Radisson hotels which offer good location and good value for money. However Radisson Martinique is the exception. Stayed there for 10 nights during a mixed business/vacation trip and the experience was overall very poor.
The only advantage of this hotel is location. Two blocks from Macy's big department store, the hotel is located in midtown Manhattan making both downtown and uptown reachable by feet if you like walking. If you don't, you will find a convenient subway stop right in front of the hotel.
A couple of days prior to my trip the Club Carlson website offered me an upgrade to a ""Club Level"" room for $600 extra. I took the upgrade and the room we were given in the executive floor was nothing alike the photo on the website: no sofa, no extra space. Just two beds and a small bathroom.
The hotel has supposedly been recently renovated even if it doesn't seem so. AC machines make a terrible noise when they are on and the smoke evacuator in the bathroom is manually switched on during day time by hotel staff, which means if you arrive to your room late at night it will smell as if somebody would have been smoking there.
But the worst part was internet access, which was down during the whole stay. Being from aborad I personally checked there were free internet access as in other Radisson hotels before booking. There was a limited speed (512k) free connection a higher speed (1,5M) paying one but none of them worked. First day upon arrival we were told ""there might be a problem with the internet in all of New York"" which of course was trash talk. Days went by and the internet wasn't working, every day ""under maintenance"". It is unacceptable to pay for a business room nowadays and have to go early in ther morning and late at night to Starbucks / McDonalds to check email and have work done. The only internet working was in the business center with six very old PC usually occupied by teenagers checking their Facebook pages or watching YouTube videos. You couldn't use your own computer and work there.
Overall a very disappointing stay. This is by far the worst Radisson hotel I've stayed and I wouldn't recommend it at all.",1,2,1,1
"Nice Place
I live about 30 minutes outside of the city but very rarely venture in and only under duress :)
I stayed one night at the Philadelphia Ritz for a business trip and thought the hotel was an oasis of calm in the midst of a busy city. The food and service was excellent and the rooms were small but clean and well appointed.
I would highly recommend this hotel for anyone who must go Philadelphia.",4,5,1,1
"Very Disappointed!
This is the first time I have ever written a review, but felt I must. The only good thing about this hotel is the location and friendly doormen. It is shabby and very very outdated. When we arrived, we asked for a quiet room, preferably on a high floor and a corner. This was totally ignored and we were given a room that almost backed on to the lift shaft. This kept us awake all night! We paid alot of money to stay here as part of a Thomson package and were told it was one of the better hotels and 4 star. It is not! The rooms are shabby, all paintwork a nasty nicotine colour and paper peeling off the wall (room 1816), the shower curtain was dirty at the top and there was pubic hair on the floor.The bedding is also awful, very cheap. If you can stay here at a very cheap rate then it would be ok as the location is great, however do not pay lots to stay here. I have travelled to many hotels and can honestly say avoid at all costs. If you are booked to go there, there is a great diner called Ellens Stardust diner around the corner, singing waitresses. Well worth a visit.",2,2,0,0
"Very good option in D.C.
I stayed one night at Hilton Garden Inn during a business trip to Washington D.C.Location is perfect, with good restaurants around and walking distance to main attractions (although it was a business trip, I took the chance to visit the main attractions in town). Staff is excellent, very friendly and helpful all the time. My room was HUGE, with a very nice bed. Bathroom was also very good. Overall, I had a very good experience. I have to go back to D.C. in two weeks and I have already booked another room in this hotel.",4,4,0,0
"Not up to Hilton expectation
We stayed at this hotel on a 16 day tour of California. This hotel was not up to the Hilton expectation. On arrival only one lift was working by main reception. The restaurant menu was the smallest choice ever seen! with the waitress being somewhat fierce!. Bedrooms were clean and tidy, and a nice size room. The main bedside table lamp did not work. Had Tea making facilities in bedroom complete with microwave and fridge. No bedroom safe. If you want a wider choice of food there are places nearby. Free wired and wi-fi internet. Outside swimming pool. Overall in need of some decoration and care, fortunately only stayed one night.",3,3,0,0
"Good hotel to crash in
I booked this hotel because it was only a short metro ride into the city. The hotel was a bit hard to find because the sign was hidden by a tree. The room was clean and spacious. The location was a bit sketchy, however I felt safe inside my room. My only problem with this hotel was that the beds were very hard which made it difficult for me to fall asleep even though I was exhausted. The staff was friendly and very helpful.",3,4,1,1
"Will be back!
Great hotel at a fabulous location, we had a lovely spacious room with a good king sized bed and nice view onto broadway/partial Times Square. Staff at hotel really friendly and helpful & we had a lovely meal one night at Cafe Nicole as well as drinks on the balcony several times, the view from balcony is terrific. Would definetly recommend, great value for money.",5,5,0,0
"VERY DIRTY AND UNSAFE CONDITIONS!!!!
Do NOT ever stay at this Best Western!!! Our bathroom was filthy dirty - there was an open bar of used soap in the shower, the blow dryer had mutliple black curly hairs all over it and the handle of the blow dryer was greasy with hair products. The bed sheets had 4 fresh blood stains on them!! On the day of checkout, our bathroom ceiling leaked from a flood from the room above us and we had 2 inches of water on the entire bathroom floor. We immediately called down to the front desk and was told that they would send some one up right away. No one EVER came up to our room to clean up the water and we were NOT offered another room!! The front desk was NOT accomidating in any way for our inconvenience!! DO NOT STAY AT THIS HOTEL!!!!!",1,1,0,0
"Suites not so sweet for families
We stayed here in March of 2012. We usually stay at LaQuintas as we have a dog and they are dog friendly. This time we had no dog but had our teenage child. We wanted privacy and they said this would be private however that was not the case. The french doorsin the bedroom were glass with a flimsy curtain on them and a one inch gap in the middle. The bathroom had a one inch gap in the french doors. So we couldn't have privacy in the bedroom or the bathroom. It would be ok for a couple, but not a family.",2,1,-1,1
"Good for an overnight
Have stayed here before and its good for an overnight. Rooms are clean. One of the best things about this hotel is that it has a docking station on the nightstand and you don't have to crawl around the floor looking for an outlet. The staff was very accommodating and I was able to check in early. The buffet breakfast is ok. The only thing that I didn't like was the hallway on the fourth floor stunk like cigarettes. The probably need to replace the carpeting to get rid of the smell.",3,3,0,0
"Excellent Service, Average Physical Plant
Great sevice at breakfast, but very plain food.
Can't open windows in room.
Free WiFi, but a little slow.
Very small bathroom.
Thin towels.
Attentive service in bar in evening.
No bell service; must carry bags yourself, and limited number of baggage carts.
Nice people at front desk.",3,3,0,0
"Nice but not great
This was a one night layover stay on our way from the east coast to Japan, chosen for the proximity to the airport, the hotel shuttle and a discount we had available to us. Overall it is a very nicely run hotel, a friendly staff and the valet / shuttle drivers are the best...they are the ""go-to"" people at this place, more on that later. The hotel is built atrium style with the pool and hot tub in the center with some nice vegetation all around, the exercise room is nicely set up as well. Our room and the hallways leading to it could use some refreshing, maybe new rugs or at least a shampoo once in a while to give it a fresher odor and get rid of that old smell, otherwise it was nice enough. As mentioned, we had a discount however had I paid the full going rate I would have been disappointed by the expenditure. 
There are no local amenities within walking distance so you are a captive if without a car. The hotel restaurant is rather expensive and the only store nearby is a 7-11 however there are no restaurants or pubs within walking distance. The valets came to our rescue and offered to drop us off at a teriyaki joint (I think it's named ""Happy Teriyaki"") located around 1 mile away which is on their route to the airport.....and told us the hotel where the restaurant is located has a shuttle that we could use for the ride back. This was great since I did not want to drop a $100 bill on dinner and another $40 on a breakfast buffet on top of the room charge. And no - they don't offer a continental breakfast as do the other surrounding hotels but they do serve Starbucks coffee in the gift shop with some thawed out pastries. Due to a foot injury walking very far was not an easy task so off we went in the van to enjoy what turned out to be a very good meal at a reasonable price and with a $5 tip to the other shuttle driver brought us door to door service. 
We will not stay there again due to it's remoteness from any surrounding amenities and the travel-ROI (traveler's return on investment) there are other less expensive choices to spend a night, many with a pub or eatery within walking distance.",3,4,1,1
"Marvelous Hotel
Always fun to stop at the Marriott NYC. The rooms are nice, clean with great furniture and bath. The Hotel is ideally located for an Manhattan trip. You are greeted by welcoming staff and they are all helpful on making your stay the best they can. I would recomend this hotel to any one!",5,5,0,0
"a GREAT Value
When I read that National Geographic said this hotel was ""The Best Hotel in Chicago"" I decided we would stay there. My husband and I stayed for 3 nights, then went to Missouri planning to stay at a different hotel when we returned to Chicago for the rest of our vacation. However, we were treated so well, and we found the location to be so perfect that we went back to River North for the rest of our trip. The staff at this hotel goes above and beyond what you would expect. Michael Jackson (that's really his name, he showed us his driver's license!) was incredibly kind and helpful, as was Jonathon.
I had booked our reservation on line and there was a miscommunication over what I had reserved, however, after about an hour Jonathon called our room and said he was moving us to a suite! He even sent someone to help us with our bags, wonderful customer service!
We enjoyed the coffee service in the room, a Cuisinart coffee pod machine, 1 cup at a time in a recyclable cup! Clean and sanitary! There was a newspaper outside our door each morning. The workout room is small but air conditioned, it looks out at the pool.There is a cozy roof top terrace too.
We had a delicious breakfast every morning downstairs at Pizzeria Ora, and a nightcap in their bar every night. We had pizza at a couple places but found Pizzeria Ora was the very best. In fact while we were in the bar order after order for pizza delivery to other hotels were phoned in. We really enjoyed Froid and Ariel.
The only reason I gave 4 stars instead of 5 is the window coverings. This is downtown Chicago, at night it's lit up like Christmas! The Best Western sign is huge and bright. The issue is that the black-out shades are too small for the windows! A small complaint considering the value of this hotel.",4,5,1,1
"Convenient hotel, good location, average rooms
This hotel has a good location near the Boston Garden and in Charlestown, MA - unfortunately, it feels like a transplanted suburban Residence Inn - which is fine - it just lacks personality - which Boston has in abundance! I've stayed here several times and the rooms seems to have been recently painted and re-carpeted, which is helpful, since the rooms were getting a bit worn. Hotel has a ""less than fresh"" smell typical of mid-range properties. Breakfast buffet is straight out of Residence Inn 101 - decent quality, nothing to write home about. This is a borderline 4 star property - but value is not very good. You'll frequently see prices above $250 - which is high for the quality of the room. If the location works for you & the price is right, this is a decent hotel.",3,3,0,0
"Disappointing in need of a refurb
I was expecting more from this hotel as it is a Westin. The location is great adjoining The Galleria and given it is August we got quite a good rate. The rooms and bathrooms are tired but fairly large. The pool area was a disgrace very rundown and neglected in fact one morning at 8 am there were empty beer cans and bottles there from the night before .",3,3,0,0
"good, could be better
good and not as good - i stayed many times here and am hilton gold. convenient location to everything, kimmel Center, rittenhouse, washington sq west. restaurants, theater and easy access Braod street line to stadiums. rooms, nice, typical Dble Tree. Bar - terrible, one of the worst hotel bars. concierge lounge, below average. low tables and attendee uniterested.
this past stay, they have a new hilton honors check in. you are asked to go to the desk which is also a concierge and wait for your packet. Meanwhile, the front desk is handling non honors guests at a much faster pace siince there are more agents and quite frankly checkking somone in takes less time then giving directions and advice.
My advice, remove the honors check in. i waited behind someone for quite some time and ended up going back to the front desk. the front desk person treated me rudely and said my packet was over at the other desk and i would have to wait for someone to get it. Really odd as a gold to be treated that way. 
bottom line, good location, good price, need to get back to treating better customers properly and please improve the bar.",4,3,-1,1
"Airport
This La Quinta Motel has huge rooms,is close to the airport with a shuttle,we never had a chance to have breakfast as we had a very early flight .The only problem I had was, our room was on the top floor and we were kept awake by the noise of the motors,that were on the roof.Iwould stay there again but would request a lower floor.",4,2,-2,2
"Lovely property in downtown Memphis
We met my sister and her husband in Memphis, because it is about 1/2way between our homes. We booked in advance and got a very good rate. The online reservation system really came through, and were able to accommodate our specific room requests. The front desk, manned by Felicia on one day, and by Lois on the other two, was delightful. Both were so very friendly and helpful. The room was classy and comfortable, and very quiet for being on the ""courtyard"" side of the hotel. The ""Bistro"" serves killer soups and sandwiches. Loved the loaded baked potato soup. Thumbs up!",4,5,1,1
"What's so funny about a turkey sandwich?
Seriously. When I called room service for dinner late one night and ordered a turkey sandwich (from the most limited room service menu I have seen in some time), the gentleman taking my order laughed. And it was not that good of a sandwich, so perhaps the joke is on me. Other than room service dude, the people in the hotel was nice and the location was good. But the low ceilings, pathetic water pressure, odd shamed room (@wired2theworld - i felt your pain), odd smells in random areas - it all made me long for a Hyatt or an Intercontinental.",3,3,0,0
"Don't know what to think
The public spaces are dark, the elevators are dark; almost to the point of not being able to see the numbers on the buttons, but the worst for me was the poor lighting in the room itself. The bathroom is lit by an illuminated mirror only. It is nowhere near bright enough to put on makeup etc. I had to go out of the bathroom and open the blinds to try to get some natural light. Bathroom too small to use the blowdryer with the door closed, you have to leave the door open and kind of use the hallway space as well. But, the weirdest thing is the window into the bath from the bedroom. It is covered by a sheer net curtain, and you can see in quite clearly. Also, when you take a shower, there is a curtain on both sides of you and they both kind of blow into the tub making you feel like you are wrapped up like a mummy. 
The room was hot, we had to use the air conditioning the whole time (in February!) but it blows right from behind your head while in bed, making it kind of uncomfortable at times. One night, the heater/AC unit started banging in the middle of the night, and took quite a while to stop. Also, there are no black-out curtains , just a rather mangled venetian blind that lets in quite a lot of light, so if you need a dark room for sleeping you're out of luck here.
The room was nice and clean, the bed & pillows were comfortable, the toiletries were really nice, we didn't have a problem with noise from other rooms or hallway. But the size is quite comical, even considering you don't spend much time in your room. You have to take turns moving around the room, being careful not to bang your head on the wall-mounted TV.
Location is also good, near lots of cafes and less than a block to either Central Park, or the big Columbus Circle subway station.
Would probably not want to stay here again.",3,3,0,0
"Waste of money!
The hotel is very dated. The sofa was at least 25 years old. The ceilings (6th floor) room was probably only 5.5 feet in some parts of the room. The room seemed as if we were assigned to an early 1900’s barracks room. We have to park a great distance from the hotel. We checked out the Inn after only spending one night. It was such a disappointment and a horrible way to honor out military. We went to the Hilton because are always sure to be satisfied with our accommodations. Please don’t waste your money at this Inn.",1,1,0,0
"Nice but dark and old
If you like old hotels with a ""patina""; with their creaks and rattles, slow elevators and lack of lighting then you will like this hotel. It has been nicely remodeled but has no lobby to speak of. It is a bit on the far end of the Riverwalk and if price were the same I would choose the new Embassy Suites across the street. But Embassy is bright and open, Valencia is the opposite. So it depends on what you like.
Didn't seem to have enough staff at the front desk to adequately handle the amount of check ins and check outs - and there was no quick check out because they didn't leave a bill under the door overnight. I stood several minutes in line to check out.
But the staff was friendly and the hotel was clean.",3,3,0,0
"The Scary 8
This motel is simply a place to sleep and maybe have breakfast if you are desperate. I can't speak to the quality of the breakfast because when the rest of my friends arrived we decided we would find another hotel despite having a nonrefundable reservation. 
The towels were probably clean but were all stained; the lights were mostly yellow, making the room dark; the refrigerator wouldn't cool; there was a huge gap around the outside door; the rooms had a terrible odor; and the ice machine was rusty. The easy freeway access was nice, but for us it just made for a quick getaway to a better hotel. I am not a four star hotel kind of person, but for us this hotel was not in the acceptable range.",1,2,1,1
"Improvable
Good location and good hardware, but rude staff, poor food & beverage facilities and very expensive WI-FI. Improvable.",2,2,0,0
"Don't stay here!
I am SO tired of feeling ripped off by hotels! I chose this one based on the information and pictures on the website. We got there late on a Friday night and the room stunk like an old man covered in Brute cologne had just checked out of it and it just felt unclean. I thought about trying to enjoy the hot tub but didn't feel like that would be real clean either so I passed. Needless to say, the room was no where NEAR worth the $140/night that they are charging. I went down for ""breakfast"" on Saturday morning and not only did I not see the omelets that they advertise, but when I asked if they were going to be putting out more biscuits and gravy, I was told biscuits yes, but not gravy. To their defense, it was toward the end of the breakfast hours, but I was still less than impressed. There was also not enough seating for the people that were trying to eat. I normally stay at the La Quinta because at least there you don't feel like you are being ripped off. You pay less for the room and you know what to expect. They have ""free"" breakfast also. This was a serious waste of money! The people were nice, but I am thinking that if they are going to carry the name ""Holiday Inn"", they need to step up their game a lot. I will NOT be staying at this hotel again.....",1,2,1,1
"Over the top Southern Hill Country Downtown Charm!
I was very impressed by the service at the Mansion. Having brought my daughter to Austin for a mother/daughter getaway it was the perfect place.The Mansion had such wonderful hill country southern charm to it. It was Beautifully decorated with fine antiques giving the Mansion a wonderful ambiance. The evening offered drinks on the porch making you feel as if you were on a the quite veranda of a Southern Mansion. (However you are not far from the hustle and bustle of downtown traffic.) The room was nicely decorated and the bed was very comfortable after a girls day on the town. I will definitely stay here again and I wouldn't hesitate to recommend it to anyone.",5,5,0,0
"Good for families
Embassy Suites is a great place to stay for families! Our daughter slept on the pull out bed in the front room and we had the king bed to ourselves in the back room. We appreciated the fridge and everything was very clean. Check in was easy and all the hotel employees were very friendly and courteous. 
Breakfast is a mixed bag. While I definitely appreciated the convenience and it is one of the reasons I chose Embassy Suites, I found the quality to be somewhat lacking. All the cereals were high in sugar. Cherrios was not an option which was sad because I think almost ALL kids love Cherrios. The yogurts were also high in sugar and had aspartame in them. A plain greek yogurt would have been nice. And be sure to get downstairs before 8:30 a.m. My poor husband waited 30 minutes for an omelet while I was trying to entertain a two year old. 
Parking though is outrageous at $29 a night and is your ONLY option. And of course you feel obligated to tip too! 
I still recommend it for families because of the suite experience.",3,5,2,2
"Glorious NY Hotel...First Rate!
Booked the Palace last minute as I hopped a red eye to spend Mother's Day with my daughter in Manhattan. We like NICE hotels! The Palace was that, and more. The room was huge. The bed was perfection -- the sheets, ahhh. If that's important to you, this is the place! Great view of St Patrick's Cathedral, and the NY Times on my doorstep each day. The staff was all about service -- from the bellman (Willie - fantastic) to the Director of Guest Services (Rick?) they were a delight. I met the DIrector as I asked to look at rooms before I booked, and he showed me and I was impressed! Fantastic, old outdoor courtyard/restaurant/bar that we hung out in every day -- both morning and evening. While the cocktails are pricey -- we didn't care, it was the perfect spot to rest my feet and prepare for the day, (or a night on the town). And, the cocktails and breadsticks and people-watching could not be better! Love love love the NY Palace -- and oh, the location! The park is a short walk, the subway, a short walk, great shopping -- on your doorstep! You won't be disappointed, and as you can see if you read my reviews, I'm picky! Enjoy!",5,5,0,0
"Wish I'd Had a Longer Stay
This property was the book end to a week-long business trip to California, with less than 12 hours on the grounds. Here are the highlights:
- Valet parking is $49. Don't say no one told you. According to other reviewers, there are other, cheaper alternatives in the Union Square area.
- There is no sundries shop at this property. Go out the main entrance, left turn, left turn, then a half a block straight ahead to the CVS. Say hi to the Drake hotel as you pass by.
- Apparently the Hyatt reservations system has a problem when a customer reserves two rooms, then changes the name of the second room to a second party with a second credit card. The 2nd room retains the mailng address of the first customer. It gets even more complexicated when the 2nd customer has a Hyatt Gold Passport number. When the Hyatt Passport number is assigned, then, the orignial reservation reverts to the address of the Gold Passport holder. (Kind of like a Lucy episode, isn't it?)
- The room was an outstanding contemporary design, very Euro. Of all of the hotels I've stayed at that have used energy saving lighting, this one was the brightest by far, probably because they use a combination of high-output and LED lights. The Baby Boomers and Generation X thank you.
- I struggled with operation of the electric shades, mostly because there were no instructions; I almost ripped them off the top of the mount thinking they were roller shades. Country comes to town, I guess
- The bathroom was well-lit, appointed with nice towels and tolietries. The sink was PERFECT for bathing a baby; the other guy I was traveling with found it so funny he e-mailed a pic back to his wife! The unecessairly large baby bath made for a cluttered sink area--no room to put my own shaving kit down over the tolietries and glasses.
- The shower was good until the adjustable head came apart in my hand. Engineering was quickly dispatched, but the man making the repair struggled with the spring loaded thing-a-ma-bob that held tension on the main pole. I had to go to the hotel bar to go to the bathroom. Good call. . .
- The bar was superb. Generous pour. SUPER view of SF and the Bay. Got to see the fog roll in over a bourbon.
- Hotel is in the middle of the Union Square scene--you can't beat it's location or the pick of restaurants within a block--get out of the hotel and find yourself a great place to eat--it isn't hard.
- The bed was excellent--not a lick of noise, and the blackout shade I almost trashed worked great.
-If you plan a trip to the San Francisco area and want to be in the middle of the action, this property should be on your short list--especially if you're traveling with a significant other and no little ones--looks like it would make a nice getaway hotel. Like another hotel I rated recently, do not pay rack rate--aggressively search for a lower rate and beware the packages with breakfasts included",4,4,0,0
"If You Need Shuttle Service... Keep Searching
Yes, it is a clean hotel. Yes, you are created with cookies. I must agree with other ""advisors"" on here, the hotel is clean and the staff is friendly. That's the only thing it has going for them. For the average couple, it was quite costly. We chose this place because it was within our price range and there was shuttle service. Because you are able to catch the sub system a few (dark, weary) blocks a way, we dropped our rental car off. Because the shuttle was not able to get to us in a timely matter, we took the sub system. This was our final night in the New England area and really wanted to get into the mode of... vacation will soon be over, but found myself not being able to. There is no microwave or fridge. There are no fluffy bathrobes. If you are leaving late at night or early morning, be prepared as the shuttle does not run. At the price this place charges, one would think they could serve a better breakfast and have better service for the shuttle. If they want to shut the shuttle service down for a few hours a night, the least they could do is offer a voucher towards taxi. If all you want is a comfortable bed and a chocolate chip cookie... spend the 200 and stay here. Otherwise, keep searching.",3,3,0,0
"Chicago.
The Hotel was ideal for a long weekend in Chicago. It is in a busy area build on top of a shopping mall. The hotel was very clean and tidy with friendly helpfull staff.
The hotel is in an area that you feel save walking about at night.
The navy pier is about a 15 minute walk from the hotel, You can get the bus tours and the architectural boat trip from that area. 
Their is a good selection of restaurants close by the hotel, the John Handcock tower is only about 10 minutes from the hotel, well worth going to the top for the views.",4,4,0,0
"Great location
Smart hotel in a great location close to Central Park, diners and Empire State, Times Square etc.
Great view from pool but £10 to use. Popular restaurant although we chose to eat out. Would recommend.",5,4,-1,1
"Omni not worth the money
Parking is terrible. Lot charges $10 per day and will re-charge you everytime you leave the lot.
Hotel knickle and dimes you to death. Wireless internet is not free. Discovered this when I got a $10 bill for logging on with my smartphone. 
Mini fridgerator can not be used, because it is full of goodies and booze. The items in the fridge are way overpriced. The 24hr kitchen is nice, but the cooking is terrible and food is terrible.
The bed was not made correctly. There was no fitted sheet on the mattress; it was a top sheet just tucked in. The pillows were not comfortable at all. I might sound picky, but this is supposed to be a 4 Star hotel. Holiday Inn Express hotels provide more comfort than the Omni.",2,1,-1,1
"Old Hollywood style, with a new modern feel.
When we arrived we were given a choice of two rooms, both spotlessly clean and fresh.The larger room would have been our first choice had it not been for the fact that the lift was broken and we did'nt fancy carrying our luggage up four flights of stairs. Plus it was on the street which was very loud even with double windows. Our room was pool side but being January the pool was not in use. The staff were very friendly & helpful, especially the valet.Great old Hollywood photos all around which gets you in the mood to get out and see L.A!! Would stay again.",4,5,1,1
"Weird dark and dirty
If you can figure out how to navigate the various elevators to get to your room - which took me about ten minutes of wandering the various areas of the first floor to figure out - what you will find are dark, dirty hallways leading to a decent sized room, decorated post modern and not bad with a nice but small bathroom. The room however had the feeling of dirt and grime - nothing obvious or glaring - just the feeling of dirt. Definitely a place to keep your shoes on until you go to bed. Also no folio under the door which is a pain in the next for expense reimbursement.",2,2,0,0
"Need hotel near downtown Denver
Quite possible the worst hotel I have ever stayed at. Dirty, had poor amenities, needed paint/chalking/spackle all over the place. TV was about 10 years old and there was no TV clicker to be found. An absolutely horrendous experience.",1,1,0,0
"To choose or not to choose, that is the question!
The hotel is situated close to the hub of activity in Times Square, with subway 42nd /8th Ave nearby which is very convenient to get quickly to places which require an early arrival, eg Battery Park for Liberty Cruises or the Empire State building.
Discounting the entrance which consists of a lot of wasted space, due to be refurbished, the concierge and doormen are really good for assistance and help with taxi's. Some of the reception staff leave a bit to be desired in their manner and helpfullness , but this is not untypical of the city.
Bags can also be left after check-out until 10pm if you have a late flight 
The rooms are certainly big enough for 2 people and pleasantly laid out, with minimal decor but clean and well serviced, the housekeeping staff come in each day and appear to change the towels (suggested on the hotel website that the environmental issue be addressed, with a sign and towel change only if required) make up the bed, and replace the toiletries.
Beware of some showers, awkward to control and barely warm in the mornings when everyone is using them.
I am not sure how big some people expect a room to be but they are equally as large as in the UK, and don't forget this is New York.
Pricewise, I thought it was a bit expensive (and this was an offer! ) but again these are New York prices and on the edge of Times Sq.
Downside - no coffee lounge, no restaurant.
Eating - although there are plenty of nearby places for breakfast most are packed out in the morning and difficult at times to get a table.
9th Ave between 42nd St and 59th almost entirely consists of eating places as in Italian, Greek, Indian etc etc but no steakhouses. 
Try Ruby Tuesdays ( not cheap but excellent) for a good steak, service and atmosphere. Johns Pizzeria on 44th/8th or better still Bleeker St.
Be warned some places only take cash so the new credit card ( taken over from travellers cheques) cannot be used
All in all an acceptable place to stay as long as you dont expect luxury.",3,3,0,0
"Charmless
If you like a small, open plan hotel where drunken conversations in the lobby at 3am sound like they're right outside your door -- ditto the noisy tour group departing at 6am -- then this is the place for you. Women traveling alone will find that it's better to approach the hotel from the 13th street side so they don't have to run the gauntlet of men hanging around smoking outside the two missions next door on Race Avenue. The picturesque view of the alley behind is just a bonus. In its favour, I'd say the staff were unfailingly friendly and helpful.",1,2,1,1
"Poor Quality Everything - Careful Here
This is one of those places you never want to experience again.
The location of this hotel was the prime attraction, but the owners let themselves down badly here due to very poor cleaning standards, bedding and breakfast.
It was evident the carpets needed urgent cleaning with my wife complaining that she got dirt on her feet from walking on the carpet. 
The bedding stunk. Although linen was clean, the pillows were well past their use by date and needed urgent washing at the very least.
Breakfast was a really poor effort. Breakfast cereal was limited to 2 high sugar choices, stale muffins and stale bread. There was a waffle machine provided but the pre-mix after cooking was a blobby mess. Coffee was luke warm and when complaint was made the coffee was nearly cold, I was completely disregarded by the reply, ""No it's hot."" 
We have never stayed in a hotel where staff have been so miserable and the constant scouring looks just add to the atmosphere of this establishment. 
There was excessive noise created by children in the early hours of the morning, which turned out to be the children of staff members.",2,2,0,0
"Nice stay!
Spent only one night at Camino Real. Friendly staff, huge space at the room, which is clean and clear. Nice view to El Paso Convention Center and to Juarez, Mexico, if your window shows south side. Excellent location, right in the middle of Downtown El Paso. Best value for what it offers.",4,4,0,0
"Stay elsewhere
We have stayed at many Holiday Inn Express hotels. This one was not as good as those. First, there was the breakfast. The omelets were still frozen. The juice was 50% water. Insufficient toasters. We stayed 3 nights and decided on breakfast elsewhere the morning we left. Hotels with breakfast are a key factor for where we stay. Second, the hotel is supposedly non- smoking. We were on the 5th floor (had asked for ground but realize the request may have been impossible at check-in). Every day the hall was very hot, stuffy and smelled of cigarette smoke. Since the elevator took a long time to come, you had to breathe the blue haze for a while. Not good for an asthmatic. Room was fine, no smoke, just dirty carpet. Parking was $10/nite, low for Seattle. Will not stay here again.",2,1,-1,1
"Nice Hotel but...
The hotel itself was clean the staff was mostly friendly but this hotel is not Downtown. As a matter of fact it is almost out of town. After an 8 hour drive all we wanted was to sit down to a nice dinner. There is a Checkers and take out rib place across from the hotel, but no where else to eat. When I asked if there was a restaurant to walk to, the clerk at the desk said something like, ""I wouldn't walk around here."" They told me there was shuttle service to Union Square (about 15 min ride) but it was extremely limited and difficult to get even with one hour notice. We got lucky and managed to get immediately on a shuttle that was not full even though the desk clerk had told us there were no seats available for an hour and a half. Also the shuttle does not run between noon and 5 meaning the next day we had to take a very harrowing cab ride back to the hotel to get ready for evening plans that we had. The cab drivers are reluctant to take passengers to the hotel because it is out of the way and they do not get a return fair. We met people on the shuttle the night before, when it was pouring rain, that could not find a cab driver willing take them to the hotel. We were lucky to find a cab that was willing to take us. The next day we had to take an 8:30am shuttle and wait around for the museums to open. If you stay at this hotel make sure you book your shuttles with plenty of time maybe even the day before or take your chances that you will find parking and it is not too expensive.",3,3,0,0
"depends on what you want
Pros--immaculately clean. I mean spotless. 1890's charm out the ying yang. Fresh paint everywhere. Someone is sinking some serious cash into fixing up the joint. Front desk staff and that security guy out front were really nice people. Good location. 
Cons--at least in my room on the eighth floor in the corner, which I think was probably one of the nicest rooms in the Mosser, no internet, no desk, no air-conditioning. No place to buy a bit of toothpaste or a late-night vino downstairs. The room was not much bigger than my double bed and the euro chair and bed stand they managed to squeeze in there was IKEA quality. Pretty much just a bed with a very nice flat screen TV on the wall, and a micro bathroom. I have no idea where someone gets a bathroom sink that small. Yes, I had one of the rooms with a private bath. S-l-o-w elevator, only one; slow because that great house-keeping and maintenance crew are using it all day. Room was too bright to get a good night's sleep.
No business office downstairs. No pool. No fitness center. No room service. $200+ a night, but everyone had high prices that weekend. Bay-to-Breakers marathon, a ginormous medical convention in town, etc.
Take home: if you just need a pied-a-terre in San Fran, and can sleep with your buddy/spouse on a double bed, and a fairly bright room even with the lights off doesn't bother you, great. If you are in San Fran on business and need a desk and internet, not so great. 
I did like that my window opened all the way, and I could climb out onto the hinky balcony and chill while overlooking the urban landscape. Kind of a cool city-kid experience. But I was concerned that that the homeless dudes on the street and in the alley under the window, if desparate enough, could make their way up the fire escape. Next time, since I'm a business traveler, it will be the Marriott, or whatever it is, across the street.",3,3,0,0
"perfect location next to the MOMA,
stayed there again in January on a short visit to new york.I was upgraded to a suite ,which was a cornerroom,the livingroom.the rooms had been redesignes recentl and there were very nice amenities from Bulgari.the location at the corner of 6th Avenue is unbeatable,you can walk everywhere from the MOMA,60 meters,to the the MET,CentralPark,all the shops 5th Avenue etc.there are a lot of good restaurants around.The staff of the hotel is there for many years,one of the doormen more than 30 years,a good sign.Very kind people.",5,5,0,0
"Under renovation...
The hotel is currently undergoing a major renovation (late August 2012). I got one of the new rooms and it was very nice. The lobby was completely under construction, so you may want to check with the hotel to see when it will be finished.",4,3,-1,1
"Good rooms but HORRID Front Desk Manager
I chose the Hotel Indigo for a recent stay in NYC because its location is convenient to some events I had to attend. This location, although not in the most attractive neighborhood, is good for those who have some familiarity with and are not intimidated by the streets on NYC. It's close to several subway lines, walkable to the Flatiron district and the Chelsea scene, and very close to Penn Station. The Indigo is a small hotel with a small, cozy lobby. I found the rooms to be excellent, especially for NYC and especially at this price range: comfortable, offering a very complete range of amenitites, and most importantly super clean. I absolutely loved the fact that the rooms have hardwood floors. I loathe carpeting, especially in hotels, and have never seen a hotel room with hardwood floors. Happily, in spite of there being no carpets I wasn't bothered by noise from the person above me walking around.
I gave the Indigo two stars because its downfall is the service. The problem with the service is its inconsistency. The interactions I had with with the front desk, bell staff, and housekeeping ranged from warm and welcoming; to indifferent; to such rude, patronizing behavior that, if I were the General Manager, I would fire my staff for exhibiting. The worst was when I had a problem in my room in the middle of the night and rang the front desk. The person who answered me gave my request a curt ""NO"". I then asked to speak with the manager and that conversation was even worse. She was incredibly rude, uncaring, and unhelpful. It immediately became obvious to me that not only was she not going to do anything about my problem but could care less about my situation. She even had the audacity to talk back at me and attempted to hang up on me. Who wants to have a confrontation with a horrible front desk manager at 3 AM?The number one thing that a well-trained, accountable hotel staff knows to do is to empathize with guests and never make them feel that any request is outlandish (and mine wasn't). It seems to me this staff could benefit from a great deal more training and supervision than they apparently receive. Granted some individuals were all right here, but the run-ins with the rotten apples in the staff completely ruined the experience.
I am a former hotel professional, having spent 15 years in the industry representing and staying at very well-known and well-run properties. As much as a hotel tries to distinguish itself through amenities, decor, and all that kind of bells and whistles, what really sets a hotel apart and enables it to succeed is its service. It's all about service to the guest and for this reason I could not stay at the Hotel Indigo again. Because when you are away from home, you are relying on the hotel staff to assist you with your needs. And clearly this staff can not be counted on to do that.",3,1,-2,2
"It was okay.
Stayed at the hotel around March 25. The Pros of this hotel were that it was in a great location and the bed was huge and comfy, no problem with parking. The Cons were that it did not have any microwaves in the entire complex, my AC was broken, bathrooms are tiny, and half of the channels on the tube were fuzzy. Wished I picked a better resort.",3,2,-1,1
"Uncomfortable Stay
I revisited this hotel recently and found out this hotel has changed for the worst. First, the size of the pillows is cut into half (pillows become 24""x24"" cushions). I work up in the morning with a terrible neck pain. Secondly, the mini fridge and air condition are so loud that you will feel sleeping right next to a jet engine. Third, the sofa bed feels like a ""spike bed"". If you are looking forward to a good night sleep, RUN AWAY from this place.",1,1,0,0
"Colonnade Hotel, Boston stay
We stayed overnight celebrating our 20th anniversary by visiting old haunts from when we met in college back in 1983. The Colonnade was excellent in every way. They had a midweek package that included breakfast and parking. When they heard it was our 20th they upgraded our room free of charge. Every other place I checked charged additional for parking. The food was great in the restaurant and the service top notch. I've slept in many hotels through the years. The hotel bed was probably the best I've ever slept in. We will definitely be back.",5,5,0,0
"Not quite perfect
My wife and I chose the Madison as our port of entry to the USA for a two week holiday in the USA. We stayed for two nights and it was the hassle free haven we needed to recover from our 24 hours of travel from Ireland. We selected the Madison in preference to the Peabody as we wanted a peaceful retreat from Beale St. and our room fitted the bill perfectly...peaceful luxury! Unfortunately The Madison team dropped the ball in a couple of areas: When we booked the inclusive breakfast deal was standard, this is no longer the norm, they did not offer the breakfast package as agreed. To make matter worse when we presented our booking form to clarify their mistake we were drawn into a petty discussion about what we could order for breakfast ( is a glass of orange juice included). There seemed to be a dispute between the reception and the breakfast restaurant and we were in the middle. This would be funny except for the price tag the Madison charges and it's assertion that it provides premier class service. So check your booking details and be prepared for some unexpected battles at reception.",4,4,0,0
"They make you feel at home
I have been staying at this hotel for over the past 20 years, to which Mike the doorman, who has been there as longer than I have been going there, can attest. It is fantastic being greeted at the door with a friendly smile. The staff at check-in is always warm and friendly and willing to help out any way they can. The rooms are very well appointed in what I would like to call a 1950’s style, which gives you that classic New York feel. I do have to admit, I miss the bird cage that used to adorn the downstairs lobby - City ordinances got rid of that many years ago – but they have done very well with replacing it with absolutely beautiful flower arrangements. You cannot beat the location. You have two options to get on the subway, either a very short walk to 51st and Lex for the local 6 line or a bit of a further hike to Grand Central Station to pick up the 4 &5 express trains. There is a large number of restaurants and bars within walking distance. The staff is fantastic and if you need any suggestions on what you should do, just ask the concierge or the doormen, they will give you a few suggestions.",5,5,0,0
"A mixed experience for me
I wanted to love this hotel. It has all the makings to be a beautiful experience including excellent customer service, large spacious rooms, and gorgeous views of the bay. In the end, I had a mixed experience.
Since I already mentioned some of my highlights, I’ll list my gripes next. The hotel is rather large at 12 stories and is serviced by 4 small-ish elevators. This meant there was frequently a wait to get down or up to my room. The day that two buses full of people poured into the lobby, we had forget about getting back up to our room in a decent amount of time. We were on the 9th floor, so the idea of climbing that many flights of stairs with a child is just ridiculous. Along those lines, in theory free breakfast and the manager’s reception are nice ideas. However, once 12 stories worth of people make their way down to the one line for these, the time wasted waiting is anything but free in my opinion. My idea of vacation is not standing around and waiting for “free” stuff. 
The location was one that I pondered over and over again. I really want something conveniently located to the San Diego attractions like the zoo, restaurants, and yet roomy for a family. It ends up that downtown is not really for me. I hate the traffic lights every tenth of a mile and how long it takes to get anywhere. Next time I will definitely stay somewhere further out like La Jolla or Del Mar. The downtown area is just not my scene. 
My daughter and myself are huge pool fans and could spend all day at the pool. The Embassy Suites pool is small, indoor, and beyond cold considering there is no sun coming in. I couldn’t handle staying in the pool and this was the last weekend of June – a time of year where people would expect to be able to swim.
On a positive note, there are three really nice elliptical machines in the fitness room.
Overall, I loved my room at the Embassy, but it couldn’t make up for the fact that this location and the crowded feeling just wasn’t for me. I personally wouldn’t stay here again, but I would recommend this hotel to others who think these things wouldn’t bother them.",3,5,2,2
"Something Else....Not for everyone
I found some stains on the dressers and there was an old urine stain on the sheets. They had been washed, but it was still visable. We were checked in and found out there was no elevators. I went up the stairs to the second floor only to notice that the pool was out of order. There were weird people in the parking lot at all hours, shouting and being loud. I could hear everyone walking up and down the stairs. When I had an issue with a delivery of food, they were no help. Didn't want to listen. I asked the desk clerk to call a taxi, which she did. She told us the wait would be fifteen to twenty minutes, closer to thirty-five. The driver was no a liscended taxi driver, just someone she had called. (Beware of any taxi in DC, they are all insane drivers) The road close is very busy and almost impossiable to get across. The only thing close to eat is fast food like McDonald's and Checkers. Overall, I would even stay here another night if I hadn't already paid.",2,2,0,0
"A good value for a NYC hotel- interesting location
This was a nice, clean hotel. The staff was friendly and helpful. The free coffee, tea, and water was a nice touch. I was surprised that the hotel didn't offer conditioner in the room or at the front desk. I haven't travelled with conditioner since the liquid rules changed years ago, and this was the first time the hotel did not have it available at all. 
The bar has a great view of the new World Trade Center towers construction site, and the 9/11 memorial. Some rooms would also have this view. It is amazing.
The location is fine- you are close to the financial district of course, and I would imagine a lot of their guests are there on business, but you are also walking distance to Chinatown, Little Italy, the South Seaport area, and Battery Park with the ferrys to the statue. It is also easy to get on the subway and to get a taxi.",3,4,1,1
"Superb hotel, beats Georges V Paris any day
Having stayed at the Mandarin Oriental in London and finding the place rather drab, I was slightly worried about their Boston hotel UNTIL WE ARRIVED! FABULOUS! We had smashing rooms, with the most exquisite bathrooms and found the restaurant excellent. The hotel is perfectly situated for exploring Boston. The staff were extremely courteous and helpful, in every area of hotel work. We had delicious late night snacks by the bar, plates of mini spring rolls being particularly popular. I personally rate the layout, decor and facilites of this hotel as a notch up from say the Georges V in Paris. There is always a seat in the restaurant and in the bar area, even when the place is more 'buzzing'. I loved this hotel and would probably rate it as the best hotel I've stayed in. Obviously it's 'big' and has the 'business' feel as well as being delightfully comfortable....it was the perfect hotel for our family (our children are 17 and 20 years old) and we loved staying there. Would go back without hesitation. TEN OUT OF TEN. Then we moved on to Newport, then on to Chatham Cape Cod.... I must write reviews for those hotels too! (Hotel Viking, Newport 5/10. Wequasset Resort 8/10).
NB: FROM THE MANDARIN ORIENTAL HOTEL BOSTON, YOU CAN WALK UNDERCOVER. THROUGH A SHOPPING MALL, TO THE PRUDENTIAL BUILDING AND EAT IN THEIR SKY HIGH RESTAURANT WITH MAGNIFICENT VIEWS. YOU CAN ALSO HAVE A DRINK IN THE BAR MORE CHEAPLY THAN PAYING TO LOOK OUT FROM THE FLOOR BELOW. ASK CONCIERGE ABOUT THIS. :-D Happy holidays!",5,5,0,0
"Horrible Customer Service & Renovation Nightmare! Ruined Vacation!
I am being generous in giving them a 2 right now. Maybe because It has been one week since our horrible stay before I decided to write this. I have also mailed a letter to the hotel. We decided to stay at this property despite some of the reviews I had read about the construction noise & bad customer service, because my friend's wedding was being held at this hotel. Even though we had debating staying at the Marriott a few blocks away even though it would be $20 more a night since we were receiving a group rate for the wedding. But $20 was more we could spend in LA so we decided to stay there. As we were checking in, there was a guest complaining about his water turning on & off in his room & when it did come on only rust colored water came out. A horrible noise was heard throughout the hotel, which from over hearing the complaining guest we found out was that they were flushing the pipes. I should have turned around then, but I am a firm believer that sometimes bad things happen. After waiting ten minutes to check in, the customer service agent informs us that even though it was a weekend that we may hear ""a little construction noise"" between the hours of 9am to 5pm. We were ok with ""a little noise"" but we were not ok with not even being able to stay in our room. We checked into room 825 & upon walking down to the hallway the horrible noise we heard in the lobby was now 10 times worse. Once we arrived in our room, even with the TV on it sounded & felt like they were jack hammering right above our room. This newly renovated room we were in had chips on the bathtub & the whole entire bathroom was shaking from whatever they were doing above us. Seeing as in LA is in an Earthquake area I really didn't need to have one made for me. I immediately wanted to leave, this was not ""a little noise"" but my boyfriend tried to make me laugh about it & we decided to leave to go to the Santa Monica Pier since we could not stay in our room. As we were going down the elevator, we asked the couple riding down from a higher level if the noise was any better, they replied with not much & that they had decided to leave the hotel because of it. The Valet guy gave us only part directions to get to the Santa Monica pier & got us lost. By time we found the correct area to park for short term parking we had to go back to the hotel. When arriving back to the room the noise was bearable, but as I went to go to the bathroom to get ready for the wedding the toliet did not flush & the water would not turn on in the sink or shower. I immediately called ""0"" for the operator as I was now in tears that was the final straw & was transferred twice before I finally got someone at the front desk. I let her know that for the amount of money I was spending for one night at that room that this was beyond unacceptable. She did not apologize but just said to me the bellman would be up to get our bags & help us switch rooms. The bellman arrived to let us know that we would be moving up to room 1121. However, he had no idea we needed help with our bags, so he had to go back down to get a cart. He was the only one to give me an apology & the only one at the hotel that seemed to care. More employees need to learn from him. Once he came back up, he brought us breakfast vouchers the front desk gave him to give to us. Oh but did I mention they didn’t even have our correct room on it they were for room 1125. ( I have enclosed these vouchers) We now had both less than an hour to get ready when we checked into the new room. Once arriving in the new room, the water worked but took a few seconds before it began running out of the sink & the shower took forever to even get to a lukewarm temperature. At this point, I was just hurrying to get ready in time. My boyfriend went to iron his pants, the iron never got hot so he had to put them in the bathroom while he showered to try to steam the wrinkles out. When we down for the wedding we went to go out front first so my boyfriend could smoke & when I asked the front desk lady where we were to go for the wedding as we walked away, she said to the bell guy with a snooty voice was that the girl that called upset, and he responded that was her, she rolled her eyes at me so it was obvious to me she was the one I had talked to on the phone when switching rooms. The only good part of the whole entire experience was the wedding, which we still would have been gone to had we stayed someone else. The next morning when we woke up we could not find a book in our room, to find out when check out was. I tried to call the front desk & was put on hold for over 5 minutes, I actually used my phone to go in my email reservation to find out what time check out was. We had looked forward to spending Sunday afternoon in LA but we just wanted to get out of that hotel. We had spend three nights previous to this in Buena Park staying at a Courtyard Marriott. We had excellent customer service, water that worked & got warm, an iron that worked & three nights cost for the price of one with valet here. I honestly expected at least an apology from the front desk & even a discount off of our room after everything they made us go through. Instead, I got breakfast coupons for the wrong room & had the agent roll her eyes at me for being upset. I spent $202 with Valet & Tax for a room I couldn’t even spend any time in. It took me and my boyfriend a lot to save up for our Vacation & that one night stay & this hotel ruined it!! A little construction noise is a joke even when the renovation is over unless the service changes I would never stay there!",2,1,-1,1
"Very Relaxing!
Very relaxing and Very private. After a long day exploring San Diego it was the perfect place to come back to and relax for the next day.",5,5,0,0
"One of the best experiences of our vacation!
We stay at hotels quite often, and this one rises above the rest! The location is perfect for traveling in or out of Midway Airport, and the shuttle is very reliable and convenient. We enjoyed the clean and up-to-date room and were impressed with the friendliness and professionalism of the staff.",5,5,0,0
"Though Close to the Metro, Poor Service and Poor Hotel Planning
There was little parking in the front considering it was Connecticut avenue. The parking lot was located 1 block away, which was a bit of a pain and wasn’t cheap. $12.50 a day. We unloaded our bags on the corner. Dad proceeded to check-in while I parked the car. We were assigned to room 806 (ITEM 1) which was located right on the corner of Connecticut and I. There was complimentary filtered water located in the hallway (no ice machine) with empty bottles which you could fill yourself. The room itself was appropriate for 3 people. The water pressure on the shower was deficient. The cleaning service was not up to par, a huge amount of dust left on the surfaces of the furniture. The rooms exterior location proved to be problematic at night. Located down the block on I street was a nightclub which caused several problems; one was the very loud music, another problem was the amount of traffic and notorious beeping horns, and finally the crowd of screaming twenty somethings that carried on throughout the night into the morning. Also the pullout bed was a very thin and uncomfortable mattress making sleep a dream. A member of my party was awakened at 4 a.m. by the aforementioned and proceeded down to the front desk to lodge a complaint. He was snickered at by hotel staff. All of these ongoings were contrary to reviews. Needless to say, I will not be giving this place a good review. Certain things were beyond their control, but the ones that were, were mishandled. Another example of the decline of the service and hospitality industry. I guess $200,000 in student debt and a MFA are making hotel clerks cranky. Decline of national and occupational pride in the nation’s capital. Very disappointing indeed. Especially in mind that this hotel was meant to host business guests. The location is awesome, literally on top of Farragut West (Orange and Blue). If you stay here, make sure you ask for an interior room.",2,2,0,0
"What a horrible experience !!!
I stayed on the night of April 9 and was suppose to stay a second night. The first nights experience was just horrible and not a normal Ramada hotel standards. I checked out early the next day and while I wasn't charged for the second night, they offered no relief at all. The hallway light next to my room was burned out and not working and they could not gurantee it would be working the next night. There was a crack in the door from the doorknob down which made it possible for people to see in if they wanted. I asked for a partial refund and got told I was lying to them about the room. I tried several times to contact them and Ramada corporate office and still to no avail am very disappointed. I work for a Ramada and this kind of conduct would not be tolerated at ALL!!! I would definitely not recommend this location for several reasons. Corporate Ramada needs to inspect this hotel and do some major management changes.",1,1,0,0
"No Sleep for 20% Off
The first night of our two day stay in a Junior Suite here last weekend was interrupted by a noisey HVAC unit (clicking sounds when the blower was off) and intermittent dings from what we at first thought was the elevator arriving on our floor. But when We woke up enough to remember we were too far down the corridor from the elevators to hearbthem we discovered the cause was the door bell on our room. It was going off on its own, sometimes just once, other times a dozen times in a row. It was 4::15 am and I called the front desk. A security guard and engineer eventually showed up, but doubted my explanation. Fortunately the door bell went on a ringing binge while they were still there. 45 minutes later they had silenced it and repaired the HVAC system. By at 5:30 am, getting back to sleep was not going to happen. Later that day the front desk manager promised to have the engineer recheck the system, but refused any billing adjustment. Moving to a different hotel was not a reasonable option, and our second night was clicking and dinging free. When checking out, the desk clerk begrudgingly gave us 20% off the first night only, saying that was the most the hotel did for any problems they caused. 
So if you don't mind not being able to sleep, you can get a 20% discount at the Nikko -- if you fight for it it. Me? I will never stay there again. I will pay full price elsewhere for a quiet night's sleep!",1,2,1,1
"Untruth in Advertising
Be very careful when booking this hotel. I selected the Bed and Breakfast rate as the hotel online site stated ""its spring, breakfast is on us"". One would think that meant a breakfast is included. Beware, what it really means is that they will gladly add $20 to pay for the 'free' breakfast - the really sad part if that the meal is only $18. Your free breakfast actually costs you $2 more than just eating in the lobby restaurant. When I contacted the front desk about this - first they charged me $2 for using the phone, then offered it to me if I wanted to pay $20 per person per night - finally (after reading my reservation more closely) decided to give me the last day meal on them. Of course this was the day I was leaving and needed to be early to the airport. Ha Ha - WATCH OUT - they have some funny terms in the advertising. Poor customer service and possibly illegal advertising.",1,2,1,1
"We feel spoiled rotten
From the initial greeting at the front door to the great hospitality of the whole staff to the breakfast every morning we were very well taken care of. The location puts us within easy walking distance from all of the theaters, Minutemaid Park, the Aquarium and more. It is easily accessable off of IH 10.
The rooms are of a good size, the beds very comfortable, everything is very clean and fresh. The desk staff is extremely helpful. The valet service top notch. We plan on staying here whenever we are in Houston.",5,5,0,0
"Disgusting... don't even waste your $50 its not worth $20
Do not stay here this hotel is disgusting. I think they have homeless people stay on the ground floor. The rugs in the hallway were disgusting and in the rooms. there were spots on every part of the carpet. i ask for a non smoking room and I got a smoking room. The clerk said I got a free upgrade with a refrigerator, a microwave and a microwave fridge. In which I didn't know what a microwave fridge was. The back entrance had garbage everywhere, the stairs was full of crumbs, the elevator had cigarette butts and the floor was sticky. What type of place is this under The Wyndham name DO NOT STAY HERE, I REPEAT DO NOT STAY HERE. DON'T SAY I DIDN'T WARN YOU!!!!!!!!!!!!!!!!",1,1,0,0
"Second Time at the Hotel Texas
I stayed at this hotel many years ago when visiting the Fort Worth Stockyards and decided to return. It hasn't changed - in fact I don't thing it has even been redecorated. The rooms are VERY VERY SMALL and there is no space for clothes other that hooks on the wall. The staff is not overly friendly - but passible- and the hotel amenities are non-existant. BUT there is something about the place, and I can't put my finger on what it is, that makes the hotel likeable. It is a 'one-off' establishment that you will not ever see anywhere else in the States. The bonus for staying at the Hotel Texas is that you are right in the middle of the Fort Worth Stcockyards with all the 'buzz' and excitement going on all around you. GREAT!!! If I ever visit the Stockyards again I will stay at the Hotel Texas",3,5,2,2
"Sandy got us, but the staff was helpful
We checked in two days before sandy hit the city... The hotel is a 3 star, and last year we stayed in the Hilton 3.5 stars that is a few blocks away... gotta say that is a HUGE half star! In comparison the Holiday Inn had a ridiculously small lobby, only two elevators, and the whole place seemed totally outdated. We Pricelined the hotel, so got a good rate otherwise would have felt we were overcharged. 
Once the hurricane hit and we lost power (even up to that point) the staff was wonderful. The on site restaurant continued to serve food up to the moment power went out, and the staff at the front desk were helpful, and kind (even though many guests were rude (for some reason people took out their frustrations with the power outtage and such on the hotel staff)). Given the situation the staff did a wonderful job accommodating its guests. 
Overall? Disappointed with the hotel, but impressed with the staff.",3,1,-2,2
"Near Santa Fe Station
Stayed here for 6 nights as it is near to the centre of San Diego. Room clean, but check that it has all the equipment quoted. Not all rooms have a fridge, microwave etc. As stated previously, next door to the railroad track and a level crossing, so you will get a regular wakeup horn from the driver! Soon got used to it though. Near all transportation facilities and the Cruise Terminal is 10 minutes walk away. Breakfast is normal continental fare, and you need to ask if there is a shortage. Although busy, the clerk tried to close down promptly at 09.30, be aware.",3,3,0,0
"Lots of construction
The hotel wasn't very full and I know why, lots of construction. There was construction going on all throughout the building. My room was nice and the hotel itself seemed to be in a cool location right in Venice Beach, but the construction was hard to overlook. For the price I paid it underwhelmed ($350 for 1 night). I had a few drinks in the bar/restaurant and met a cute bartender, so that was a plus. I checked out the rooftop lounge, which had great sunset views, but I couldn't get any of the servers to even ask me for a drink order. All in all, I probably wouldn't stay here again.",3,3,0,0
"Ratty property but great front desk staff
Based on the quality of the property, this hotel should be rated 2 stars or less. The rooms are old and ratty. The carpet in the hallway is stained and threadbare. The parking garage is filthy, and the walls of its elevator have peeling coverings. Despite the shabby setting, we were served by a front desk manager named Ralph, who was extremely courteous, utterly professional and very nice. Interacting with him definitely added some sunshine to what would otherwise have been a very disappointing stay.",2,2,0,0
"Lived up to its stellar reputation
The Casablanca Hotel first came to our attention in 2008 when they ran a special offering rooms with no election campaign coverage. Tempting, but we stayed in the Battery that trip before we knew much about the Casablanca. In 2010 there weren't any deals so we stayed elsewhere in midtown Manhattan. This time, we prepaid and got an excellent rate. We arrived on foot from Penn Station on a hot Sunday afternoon in late July and rode right up to our 5th floor room. The room was small but well-appointed and the bath had some very nice touches, including decorative tile and a nice rain showerhead. Since the weather was hot and humid we took plenty of cool showers and the toiletries were very high quality with a nice fragrance.
Being steps from Times Square has its advantages: close to subway, food and theaters. And turnoffs: massive crowds of people, many of whom seemed to spend hours gawking at the video displays on the sides of buildings. The fake Disney and Sesame Street characters wearing dirty and tattered costumes to sell photos to tourists were an eyesore. A quieter part of the city would be preferable but one of the nicest things about the Casablanca is Rick's Cafe, which is roomy, comfortable, a fun place to chat with other travelers, many of whom are from Canada and Europe, and has never-ending supplies of food: breakfast, snacks and coffee, and a very tasty happy hour buffet in the evening. A pleasant surprise one afternoon was the realization that an espresso/cappuccino machine was available, along with instructions for fixing your own iced coffee. There was always a supply of icewater with lemon.
The room was small, but not by NYC standards, and in a dark interior with a window onto the fire escapes, but we never heard any street noise and slept well. We spent approximately 1 hour per day in the room each of 4 days, aside from sleeping, so all we needed was to shower and change clothes frequently to keep up with the heat and humidity and the desire to dress appropriately for theater and music clubs.
Staff were uniformly pleasant and helpful. We were very pleased with our stay and happy to join the throngs of Casablanca admirers.",5,5,0,0
"Maybe 3.5 Stars......
I've stayed at many Drury Inns across the US, so I'm a fan.
This Drury is up to par in every respect, but it's right on Highway 6 and Interstate 10, so there's more road noise than I'm used to. Other than that, it's great.
Rooms are well equipped with micro, fridge, wide-screen TV, good bedding, above average towells, etc. Staff is excellent which I've come to expect at this chain.
Breakfast at Drury's is above average and pretty standard at all the hotels - sausage, eggs, waffles, french toast, bagels, yogurt, fruit, etc, etc. The dining area in this hotel is smaller than in the new Drurys but it works. Happy hour snacks are pretty good, dining next door (Cattleguard) and across the street (Brothers Pizza) is really good.",3,3,0,0
"Extremely disapponted..
Well I have to start by saying that I am glad that this whole event has been documented from day one at 3:55pm Central Time. Here is my story:
Upon arrival at my final destination I was greeted kindly; however as I continue to check in, there were some details I noticed I didn't like, he asked me for CASH to pay for the 4 days in advance, I said I have no cash, I did used a debit card, and immediately he charged me
$ 261.00 which I signed a document that I didn't even read as part of check in. (in the document the only thing I noticed was a fine for 300.00 a pet, which we didn't have and secondly he asked me if I had a rental (car) don't know why he asked but had write down license plate, procedure I'm aware ) As he handed us the keys, my family started going to the assigned room I believe it was 116, to my dismay, I noticed the strong pungent fragrance they were using the the room, as I continue to the bathroom the toilet water tank was cracked from corner to corner, to cover it up they had put a plastic flower arrangement, my family were taking the luggage out of the car, and I sit on the bed to remove my shoes, there is when I realized we shouldn't have stayed, including the comforter on the bed, sheets they were extremely filthy dingy and didn't even smell clean, they had a piece of wood hanging on the wall covered with a black cloth, big enough to hold the flat screen TV that was connected to an extension cord (strip cord) a lamp was also connected to this. The door had a gap so big that a lizard or any other rodent could get in. Within 5-7 min after we've been in the room we decide that we cannot stay in that facility, I stayed in the room making a claim to your Corporate office, gladly reporting that personal I spoke to were quite helpful and were documenting our conversation, her name was Loretta and the other representative was Lynn,I cannot recall the other girl I spoke to. The Manager at the hotel refuse to give us a refund on the next 3 nights, I understand the charge for that day due to not cancelling 24hr. in advance. Manager treated us very rude and would not hear our reason for leaving. In fact I asked his assistant to go back to the room with us, so we could give him the remote for the tv and to check the room out leaving it in the same conditions we have found it. He did understand our decision for leaving, nonetheless he said: I may not have a job tomorrow :-( 
The Manager was also very unkind/rude with his assistant at one point when his assistant wanted to say something the Manager yelled to him: ""YOU SHUT UP, YOU KNOW NOTHING!!"" That alone displays poor leadership.
Needless to say we didn't stay at all, and, as of this moment I have not received refund on my debit for the amount charged, minus $55.99 for the day we arrived..
I travel so many times and I've been quite satisfied all the time with TRAVEL LODGE and your affiliates this is my first confrontation of any sort. 
Rest assured on your behalf, I did asked 2 other persons that had stayed at the same facility previously, they said, that for what they paid they were satisfied.. 
I thank your Costumer Service at Corporate level for their patience and showing concern of my problem..
I trust in your speedy respond and solution to my problem.
Any other questions please feel free to contact me in the same matter. 
Best Regards,
Veronica Garcia",1,1,0,0
"Pleasantly surprised...
After all the bad reviews we read about this hotel, we were expecting so much worst, but they let us check in at 2 and we had a small room but clean room on the 19th floor with a great view of time square.
The bed sheets were clean and no hair anywhere (bed or bathroom) and the bathroom was small but very clean.
It is an older hotel yes but for the location and the price you cant go wrong.
We had good customer service from the front desk, and the bed was confortable and we did not hear any noise during the night.
We would stay there anytime and would recommend it to anyone, i mean for the amount of time you spend in your room anyways when you are in New York it's perfect.
Good price AWESOME location close to everything (good restaurants in Hells Kitchen).",4,4,0,0
"only convience here
the convience is what was valuable to me. I've had a double mascetomy and have a problem with carring an overnight bag and purse, besides being by myself. I was with my daughter ,her husband and grandsons,they were their tonsels and adnoids out,the one is under three yrs, so he had to stay over the other went home with my son-in-law. We booked this room because of its location and my having to go there myself late at night. I could not believe the condition of this room! I never would have stayed except i could not go looking for another place. It was deplorable ! i've read some of the other reviews but the particular room i had was ""not fancy "" it was filty ! mold on shower curtain, not vaccumed in how long , dust an inch thick against the floor molding, the vent in the bathroom was clogged w dust and hair. the fixtures were filty, chipped and cracked too. the bedding was tattered to say the least. i would not shower and use those towels that were fit to be rags! Stained ceilings n ripped wall paper. They refunded my money but that did not change the experience. They need to hire people who take their jobs seriously!",1,1,0,0
"Just looks on the cheap
I requested a high floor weeks prior to checking in. I was awarded room 130. Dirty carpet all the way from the front desk, including a 100 foot long black mark running down the center of the hallway. I was met with dingy looking carpet in the room that had frayed upholstery on one of the chairs. 
 I was only here for one night, and that was all I would want. It just seemed that from the look of the breakfast and the property that things were done to the minimum standards. I'm diamond and love Homewood properties but I will not stay here again. It is located in a good area.",2,2,0,0
"The Very Best Hotel In Austin, TX
Homewood Suites can vary from town to town but this one was the best that I have ever stayed in. They have the friendliest and most helpful staff I have ever had the pleasure to experience. This does not only include Hilton properties but any hotel I have ever stayed anywhere in the world. I have stayed in a lot of them, since I have been on the road all my carreer for over 40 years. They go out of their way to accommodate your every need and will bend over backwards to help you in any endeavor you have. From the front desk staff to the cleaning people, all have acheived all my requirements in a hotel stay. This Homewood Suites in Austin, TX is the very best. If you read this Conrad, these people deserve a raise for their excellent customer service. Great job Homewood Austin NW! Thanks!",5,5,0,0
"Rude
The staff at the front desk have no manners at all!!! When you request a smoking room and gey a non smoking room with the threat of a cleaning fee, that can be overlooked but the place is like a prison! yes there is bullet proof glass, the front desk staff act like they are doing you a favor letting you stay there... Never Never Never Again!!!!!",1,1,0,0
"Dangerous Location
Don't book your convention at this hotel. Thefts and homeless a problem. Can't walk around the area. It is close to the rail line however there was a gang shooting at the train stop right across from the hotel. restaurants and food were bad. Not recommended",1,2,1,1
"disappointed
I chose this hotel as it promised parking and hotel-wide wifi, my two main requirements. I was rather disappointed when I could only get the wifi to connect when in the car park - hardly the ideal place to work from.
So, I went to reception to politely explain the problem. Maybe there was a problem with the equipment or my room was a known black spot, so I'd give the hotel a chance to fix the issue.
Imagine my surprise when my explanation of the problem was met with a ""So What?"" from the receptionist? Not the response I was expecting. I reiterated the point, at which point while clearly not caring at all offered to put me in touch with their technical support. The call was routed to my room and we quickly established that the wifi was not adequately powerful and I wasn't going to get any improvements in my room. I relayed this to reception but it was made clear that this wasn't considered to be a reasonable complaint.
One final surprise came when I checked out and found that I had been charged for the phone call that the receptionist made for me!
Otherwise the rooms are large and adequate for the price, but only book here if you don't mind getting charged for reporting problems. 0 points for customer service.",2,2,0,0
"Run down
The hotel is an old, and I mean old, W hotel. 
The lobby is nice as are the elevators. Thats about it. 
Once you get onto the floor your staying, you'll notice how dark the hallway is. The hallway is narrow, beat up, and in need of new carpet. 
Once we got into our room, we did find a thing of luxury. The carpet was coming up everywhere and separating. The furniture was beat up and old. There was no coffee maker. The bathroom looked like an upgraded subway bathroom. 
I was not impressed at all. While the room was big, it was in desperate need of renovation. 
The front desk was helpful and the service was good. 
The location was excellent. 
I would come back once the hotel goes through a renovation.",2,2,0,0
"Great Boutique hotel
Great location for downtown close to everything.The rooms are small but very well laid out.the combo shades and curtains blocked out the sound nicely. really liked the bath amenities they are way above the chain hotels. the mini fridge in the room was quite handy there is a Ralph's market just a couple blocks away.I also liked that you are able to control the temp to heat or cool . not always possible in older hotels.I was able to avoid the parking fee by taking the bus from the airport 2.25 i think. and it drops you off just across from the hotel. their is a transit store right next to the hotel that has day passes for the transit system. so much of the attractions are walking distance or short ride away. The restaurant in the hotel is very nice not bland over priced food as so many are now.oh and the fitness room for this place is has great well maintained weight room . when i come back this will be the first place i will book at.",5,4,-1,1
"Fabulous Hotel!
My husband and I stayed here on a vacation to San Diego recently, and we have nothing but rave reviews. What a GREAT hotel with a friendly staff. Every time we walked through the lobby, someone kindly greeted us. 
The rooms were so nice and comfy. Lots of space. Clean rooms and bathroom. We loved the Keurig in our room. I personally enjoyed the Aveda products in the bathroom!
Several comments on here mentioned the rooms were noisy, but we never had a problem with that. 
If you're planning a trip to San Diego, this is the place to stay!",5,5,0,0
"Never stay at Marriott Again!!!!
The staff was very disrespectful to me and the rest of my guests for the entire time of our stay. We were there for a friend's birthday party and everyone we were with was 21 years old. We had no intention of staying at the hotel the entire night. It was just a place to sleep. Despite this, all of the hotel staff were mean mugging us while we made our way up to the room as if we were already a hassle before we even arrived. I am assuming that this is because of the alcohol we brought up to the room, which I had called ahead about and made sure would be alright. We were not loud, we were not obnoxious, we were 8 honorable Air Force cadets that have respect for property and the people around us. When we arrived in the the rooms 405 and 406, the entirety of both rooms reeked of smoke and ashtrays. Frankly it was very disgusting. We were charged a $250 for this, in which the staff said that they had photo evidence that it was us who left the smoke in there. The photo evidence was then later claimed to have never existed. I find it very disrespectful to lie to a customer just to get him off of your back. Continuing on, my mother works for Marriott and gave to me the discount form which I knew nothing about at the time. Like I said, it was my friends birthday, so she was trying to help us have a good time while preventing drinking and driving. Her manager that signed the form only works on weekends at the Courtyard Marriott in Bedford, TX. His name is James Smith and his division number is 311m5. His phone number is (817) 430-5000. You may even look him up online if you wish, which I just took the time to do. You may also contact him at any time. Two clerks and a security guard came up to my room immediately as we arrived, (to which I do not know how they did not notice the smoke then, let alone when the room was prepared for it) treated me and the rest of my guests with utter disrespect, and asked for me to come down to the lobby, which I immediately complied. They told me that they thought that I had forged the discount form and that the manager no longer worked at that Marriott, which I found out the next day to not be true. My mother was not answering her phone, so we decided to deal with it in the morning. The security guard again emphasized that ""we better not get a noise complaint or we will be forced to leave,"" mentioning our age as his reasoning. Is stereotyping guests something Marriott does often? We were forced to pay the full price for the time being, which ended up being permanent. When I received the bill for the room I called Marriott with no success. I asked about the smoking fee which was told to be ""entirely our fault"" and we ""would never receive that back."" I also asked to make a complaint or to talk to a manager. The man I was speaking with said ""hold on"" and then whispered ""he wants to talk to you."" The same man then answered again saying he was the manger and that my complaint was duly noted. I asked what that meant and he said nothing. I am so offended at the actions of this City Center Marriott and I will make it my mission to write every review on every website or forum that I can reflecting your actions. I will post this story on Facebook, Twitter, Tubler, and every other social site describing my experiences with Marriott. I will spread the word and get all of my friends to repost. Even if I can get one customer to not stay at Marriott, then I will be satisfied. If you would like to fix this somehow, then please contact me with someone who will not be rude and might be considered to be reasonable human being. I will not contact you again. Thank you. 
Cadet Andrew Alexaits",1,1,0,0
"Pennsylvania O O O
As the song goes 'Pennsylvania oh oh oh' & oh dear what can I add. Its convenient to Penn Station for Amtrak. The line up for booking in & out is regimental. Run out of twin rooms & have to negotiate, wait or take a double. Stayed one night in upper dark souless room & that was enough. Had to pay $4 for each suitcase to be left in the basement left luggage department after booking out. It is the cheaper of most options in the centre but is more stressful inside the hotel than the manic Avenue outside.",2,2,0,0
"Very average, but clean and sufficient for airport travelers.
I stayed at this hotel twice in one week: once when I arrived in Seattle, I called the shuttle and spent one night, then at the end of my trip in Seattle, I spent another night and took the shuttle back to the airport. 
The shuttle service was very nice. The first driver I had, I can't remember his name, but an older black gentleman - he was really nice! He definitely struck up a conversation with me and made me feel welcome my first time in Seattle. He made me leave my bag so he could get it for me. Great guy. He dropped me and another passenger off at the entrance due to renovation. 
Check in was very simple. Kaisa was very nice, a pretty lady with a great name. 
The rooms looked and felt clean and were basic. I liked that there was an easy chair for me to relax on facing the TV, but the TV is in a dated entertainment center type piece of furniture and even with the doors pushed in, it's hard to see the TV from the bed or the other side of the room, so I can't lay out clothes, go back and forth to the bathroom while primping, etc and watch the news in the morning. My 2nd room was identical. 
The first night, it was about 9pm and I considered the restaurant for a late dinner, but the menu was bland - pizzas and a few salads, nothing special, really plain, easy to make things. Fortunately, Seatac has several places that will deliver and I found a Thai place in the directory that was about a half mile away and they delivered some pad Thai. Yeah.
The biggest gripe that I had were the room keys. Seems they were having issues with the keys working. I stay in hotels quite often so I know how the key cards work. I had to go back to the desk both times I stayed to have my keys remade. That is really annoying when you have luggage and have to go way down hallways, up the elevator and down another hallway and back. The second gripe is when I got in late for my second stay, I went to the ""business center"" to print off my boarding pass and the printer wasn't working. The printer was on and ready, but the PC that controls the printer (there is a sign saying in order to print, the far left PC has to be on and running) was locked up, so nothing would print. I had just gone downstairs to have my key remade and I was too tired to go back, so I just got to the airport earlier. The girl at the front desk was busy and being so late, she was probably the only one there and I didn't want to wait around for someone to fix it. 
I had breakfast one morning. Some fruit, yogurt and juice/coffee. Everyone loves those make-your-own-waffle stations but I hate them because that means whining kids everywhere...especially the Sunday morning that I checked out (Easter). I just grabbed juice and left. I wanted to take a cup of hot tea with me - they had a decent tea selection, but the to-go cups had no lids. That's weird to me because without a lid, I didn't want to hike way back up to my room without one. I asked Kaisa at the front desk and she said they were out. Strange. I threw my tea out. I didn't want to risk spilling it on my way up to the room to grab my bags and leave the hotel.
In all, I'd say the hotel is average, nothing special - comfortable bed, clean room and something is offered for breakfast - that is really all that is needed for airport travel and the price reflects exactly that. I stayed on a Wednesday night and also on a Saturday night. I will add that there was a big difference in occupants. Wednesday was nice and quiet. Saturday night there were a lot of kids literally running around. Up and down the halls. That annoyed me, but not really the fault of the hotel (does anyone walk the halls?). 
I would stay here again for more budget airport travel, but not if I was looking for a getaway. I think folks with kids will use this for a budget getaway since they have a pool, so beware of this on weekends. It's a very sufficient airport hotel.",3,3,0,0
"Perfect location in the Financial District
Thoroughly enjoyed and appreciated a big, affordable corner king bed room at Wall Street Inn. Since we arrived on a red eye from the West Coast, we hoped to get into the hotel a bit early. Desk employee welcomed us, stowed our gear and (without our asking) offered our room by noon. She pointed us to a patisserie (Financier) around the corner for breakfast. The room was large, well decorated and had a great view up Williams St. Large, beautiful bathroom. Took advantage of the continental breakfast downstairs both mornings, and enjoyed the complimentary NY Times. The neighborhood was fantastic - quiet in the late winter, easy access to many restaurants and bars and lots of subway options. And steeped in history. The hotel backs up to cobblestone Stone St and is near the historic Fraunces Tavern. I look forward to staying at Wall Street Inn again.",5,5,0,0
"Feeling a Bit Old
Stayed at the Warwick again for the third time, this time just for a night. I was by myself and thinking - ok for myself - but I probably wouldn't book it again with my spouse or family. It is starting to feel a bit old. Desk chair that should have been replaced years ago. Old vintage tv you may be lucky to find in a thrift shop. Shower is about a foot too low for a 6' guy. On the other hand, it was cheap, quiet, friendly staff and the bed was comfortable. If you are travelling to Seattle as I did this time, and are hardly going to be in the room, and don't need to catch a game on tv, it really isn't bad. Be prepared to pay an extra $30 for parking and another $10 for internet for a day when taking the cost into account.",3,2,-1,1
"Home away from home
My husband and recently stayed at the Palomar for a weekend getaway. We live just an hour outside of Philadelphia but wanted to taste city life like a resident and chose the Kimpton chain for our stay. We really enjoy the chain for the excellent service and amenities frequently offered. The evening wine events are a great way to meet people from all over the globe and the perks like ""raiding the mini-bar"" are unique to KImpton hotels. The Palomar was wonderful from our check in to check out. Coffee in the morning, cool drinks throughout the day and a hip restaurant make this location exceptional. Highly recommend it to anyone wanting to explore Philadelphia with comforts a traveler can appreciate.",4,5,1,1
"Yotel New York - perfect for a short stay
The hotel is unique (not traditional) - so maybe not for everyone. But while its different its a hotel I would recommend. 
The check-in is self service which is a bit of a shock and from then until you get to your room you don't meet anyone as everything is automated and works. The rooms are very small (they are actually called pods!) but very clean and compact. Again, once you get used to it - no problem. There's not alot of space for luggage but as I was there for only 4 nights it wasn't an issue. The location is perfect - 5-6 minutes walk to Times Square and around the corner from the subway. 
Wi-Fi available, light breakfast is included, Internet access for printing boarding passes etc - would definitely stay there again.",4,4,0,0
"Expensive for quality
We recently stayed at the Westin St. Francis in San Francisco for a medical conference. The location of the hotel is excellent as it is right on Union Square. The hotel lobby is nice and has a real S.F. feel to it, however, the rooms are not very good especially for the price. The beds and linens are nice but the lighting was terrible. There were not enough plugs for our electronics which was a real issue. One would think they would have used granite in the bathrooms but the vanity top was some sort of fake look alike granite. We were not at all impressed with the quality of the room. The convention room was really cold but the food they served was excellent. Basically, we wouldn't stay at the hotel again unless the rooms are upgraded even though the location is good.",3,4,1,1
"unique, surprising hotel
My son and I stayed here for a few nights, wanting a place close to Hollywood. We were pleasantly surprised by the Beverly Garland. Although it's a Holiday Inn, it is very unique. It is quite a large property, and the rooms were large and very well-appointed. The beds were so comfortable! There is a nice pool area and jacuzzi, and the onsite restaurant was excellent. The staff was warm, friendly, and helpful. It is located very close to Universal, and also to Hollywood and all the sites. We really enjoyed our stay and would definitely return!",4,4,0,0
"just ok. terrible coffee! so bad it's offensive
hotel is nicely designed and some staff are nice but some are cold and arrogant. rooms are tiny and so are the bathrooms. coffee in lobby in morning is the worste! it is cold and watery and does not taste like coffee.",2,3,1,1
"Fantastic location, nice hotel
We based ourselves here to explore New York - fantastic location, great room, friendly staff. Disappointing not to have complimentary wifi, but Starbucks was just down the road. All in all a very pleasant stay.",4,4,0,0
"NOT WORTH THE MONEY!!
Honestly, I truly do not give reviews or do surveys, but this stay I have to give a review on so maybe it will cause Mgt to work on the problems. Now, I gave it an Average rating because the location, exterior and lobby area is wonderful. But, once you go upstairs, everything goes downhill. The halls are humid and muggy, which also caused a slight smell. The rooms need renovating badly. My room was extremely muggy and smelled upon entering. The 3 drawers under the vanity area where offset, would not close completely. The bottom of the bathroom door wood was chipping and cracked. The bathtub was dirty. Henceforth, why I always, no matter where I stay, carry Clorox spray. The bed was hard and made noise when you sat on it & and of course when you moved in the bed. The refridgerator was warm, plugged in. And what really did it for me, a big bug appeared. I couldn't believe it for $130 a night. I let the front desk know, they said the bugs are everywhere in Houston and hard to get rid of. I left and went to LaQuinta IAH about 5min from there and the Manager and staff where great. She reserved a room for me to check-in the next day. Went back to Hyatt, woke up the next morning to another BIG BUG on the floor, quickly packed and checked-out by 0930. Called LaQuinta, they informed me I could come check-in now. I finished my 3 night stay there. Very clean, comfortable bed, and was in a King Suite for a lot less money. AND, NO BUGS. Sorry Hyatt, but this was not a pleasant experience for me.",3,2,-1,1
"Great San Francisco experience !
Modern enough to be comfortable. Not so modern that it loses the quaint appeal you look for. So many cafe's and points of interest within walking distance. We just loved the place! When we return we will certainly be staying at the Marina Motel.",5,5,0,0
"basic - would not recommend
We stayed in america for a month and this was the only motel that we stayed in that we were disapointed in. We choose it because it was not a high rate and It was supposed to be in a safe area . 
We were disapointed about the hotel because the corridors of the motel and the rooms had a very bad smell in them, even thought the rooms were very very big and nicely decorated 
. The Beakfast is extremely basic and the tables are in the middle of the entrance to the motel. there are not enough tables to sit down ,and very noisy when we were there , but that depends on the people staying at the hotel at the time. 
They give a service of vallet parking for free for the car, which is nice the first day , but not very nice if alot of people are waiting in turn when you come to get your car .
Even though I read that I t is a safe neighborhood I didnt feel very comfortable to go out at night even though nothing happened to make me feel unsafe. 
We only stayed two days and would not recommkend the motel due to the terrible smell in the corridors and the room",2,1,-1,1
"Adequate
This hotel is just OK - not great but not terrible. Rooms are VERY small & cramped. linens are thin and cheap. walls are very thin - the next door neighbors woke my daughter every time they came and went. no thermostat - just a regular air condition in the wall. the place is definitely in need of an update. no major specific complaints - no real rave reviews either. just very average and not really worth the price paid...i probably would not return. we booked this based on travel agent recommendation and it really fell short of her review.",3,2,-1,1
"BEWARE!
Although the rooms are nice and breakfast is ok....just a warning that this hotel isn't in the best of neighborhoods. Our vehicle was broken into overnight while they had a ""security"" guard on duty. When reported, the front desk clerk seemed uninterested. We were informed by the responding officer that the neighborhood down the road from the hotel is known as a druggie hangout and the area is not the safest to stay in as it is known for criminal activity . So if you can, stay in the city rather than the outskirts.",2,1,-1,1
"a nice hyatt property in philadelphia
i stayed almost 4 days here when i came for a function to philadelphia, the location os great as its just outside the main downtown area, and the hotel is well maintained the rooms are large, the beds are extremely comfortable and the rooms are very nice. and you have the usual hyatt service with a nightly turn down as well. breakfast was extremely dissapointing for a hyatt, but the bar was good. parking has to be with the valet and its extremely expensive.",4,4,0,0
"Art Deco Hotel in San Jose
Lovely Art Deco Hotel. We were meeting a group so booked for the night. Friendly reception and nice rooms. Located very close to the Cal Train station and walking distance to the downtown area. Breakfast was fine although the only choice was the buffet. My only complaint was the lack of Wi-fi. It was not working which I find slightly ironic being in the heart of Silicon valley. The wifi issue followed us on our travels through 
Central California.",4,4,0,0
"As Expected
I did my research, so I knew how far it was to the 'heart' of the Riverwalk and intentionally stayed off season and away from the hustle and bustle of the tourist area. I am fond of not wasting money on luxurious hotels, so this was about what I expected. Clean, friendly, not fancy and a good bargain. If you do want extras in a room, make sure you ask. Mine was small, but clean, with no view, no fridge. My only complaint was that the room had an old, musty odor to it. Presumably from the proximity to the river, but you can overcome odor with some effort and they should try.
The walk isn't bad and rather enjoyable. Off season waits for the water taxi can be long, so be prepared to hoof it or wait. The walk alone at night to the hotel was a bit disconcerting and lonely off season, so I don't recommend it. The next nights I waited for the river taxi if I was returning late.
The Tiki bar is hype. Locals are friendly. Don't rely on the restaurant to be open during off season and there isn't much else close by for food.",3,3,0,0
"Worst Stay Ever in Boston
Went to Boston (have been many times) with the family and decided to try this hotel out. Ugh - what a mistake. Got a deal at a pre-pay site or we would have checked out. My wife was furious - couldn't believe vacation was being ruined by such a bad hotel.
The Good - great location....
The Bad - the floor we stayed on smelled so bad we had to be moved - only to find out the smell is everywhere. We first thought it smelled like dog poop, but it morphs into a wierd half vomit half urine smell as you get more used to it. They obviously know they have a problem because there are air cleaners everywhere but doesn't seem to work. Elevators went down repeatedly - we walked down from the 15th floor (with a 6 and 8 y.o) because otherwise you could not get out of the hotel. Heard at least three different excuses from staff until we made friendly with the valet and he said it is always like that. There are no services or help at all from staff. there is one poor concierge that is mobbed constantly and nothing else - they didn't even have a tourist map or brochures or anything. Trying to be boutique, but instead just comes off as stupid - the worst of boutique with none of the glamour or hipness. Repeatedly asked front desk with help but was always told I had to speak with concierge (we were trying to do a tour) - waited 20 minutes and gave up. Food is way over priced and not good. Pool is said to be heated - but it must be heated with a toaster coil because the kids would not even get in - (this is in AUGUST - and we could not get in the INDOOR pool because it was to cold). Gym was sub-par, and half the machines were broken.
Totally was a horrible stay and the staff were completely indifferent. If you book this hotel - do so at your own peril - you have been warned!",1,1,0,0
"OK, but not up to Hilton's typical quality
This hotel looks very nice upon entering, and the location is amazing if you want to go to a baseball game--I could literally watch the game from our conference room on the third floor, and the ballpark's just across the street. That being said, as far as hotels go, and Hiltons in particular, I've had better. There were just minor troubles that kept adding up to make my stay less than great: the room was way too hot and took forever to cool off once I turned the A/C on (think 7 hours, not 30 minutes), one side of the mattress felt like the springs were broken, and the colors on the TV were way off. But the best of all was that my wake-up call arrived 15 minutes early. It may not seem like a big deal, but when I'm on a work trip and don't get enough sleep as it is, the last thing I want it to wake up earlier than I have to and feel disoriented and confused about what time it is when I'm stumbling around without my glasses in the morning. Oh, and I also got charged twice for internet, but they did fix that at the front desk at check-out. We also ate in the restaurant, which was fine, but the service was a bit hit or miss. Overall, not bad, but definitely not great either. I'd probably try to stay elsewhere the next time I'm in Baltimore.",3,3,0,0
"A great hotel in every way
We loved our time at the Residence Inn as well as Memphis itself. Being downtown, it was within a few blocks of Beale St (which we visited 3 nights in a row) as well as the river and the Civil Rights Museum. We were also able to walk to Sun Studios in around 20 minutes. Our room was large, modern and comfortable. There was a full kitchen and the partitioned bed area offered privacy from the large living area. Breakfast was included and we enjoyed the variety on offer. The manager's evening reception on Monday was so plentiful that we didn't need dinner that night. The crowning glory of the hotel was the wonderful staff. They were friendly and helpful, always greeting us with a smile. From front desk to valet staff to housekeeping, they were execellent. We loved Memphis and the Residence Inn helped create the good impression.",5,5,0,0
"Great Hotel, But Rooms Need Improving
We stayed at the Oxford for 5 nights, and loved the location in the center LoDo with easy access everywhere, the car service and staff were very pleasant. The Cruise Room, is a wonderful vintage bar, and we enjoyed sipping classic cocktails amongst art deco loveliness. 
However....the room left a LOT to be desired for the high price tag. The king bed was a high creaky, four postered bed, which blocked the view of the TV and was overall not luxurious and comfortable, and the sheets felt itchy. A big disappointment, would return to the bar, but would not stay at the hotel again unless the rooms were redone.",3,5,2,2
"A great inexpensive hotel near Time Square
This hotel was a nice surprise. In that it was near Time Square, inexpensive, clean, wonderful friendly staff, parking near by, comfortable bed, updated bathroom with fluffy towels, breakfast and a quiet and descent size room. I will return. All I wanted was something nice to sleep at night.",5,5,0,0
"Fantastic, friendly staff!
Just stayed here this past weekend with some friends and we had such a wonderful time. The staff at the Palomar are fantastic and everyone we encountered was very friendly. The staff made our weekend great. The hotel is very nice as well and has a cool vibe and convenient to the downtown festivities. We'll be back!",5,5,0,0
"An Excellent Value
Everyone--from the staff behind the desk to the ladies cleaning my room--were very accommodating and courteous. Great location. Rooms were a bit spartan, but clean, spacious, with a nice work area. For the modest price, an excellent value.",4,4,0,0
"Cosy Feel
Stayed here with my parents, the hotel whilst being a big hotel has a very cosy feel to it. The lobby is quite small so not intimidating , worked well for my parents :)
The staff are really friendly and the location is great. Slept really well here.",4,5,1,1
"Serious privacy / safety issues that can not be overlooked
Stayed at the Sheraton for a business conference. Had almost no interaction with staff as it is an extremely crowded and busy hotel. I have two serious complaints which would prevent me from returning to this, or other Sheratons. 
First, the shower was disgustingly dirty. This is unacceptable when you are paying over $300 / night. 
Second, and more serious, I had declined housekeeping service for my two day stay (something the hotel pushes). In addition, it is my habit to leave my DND sign on the door at all times. Therefore, I do not expect any hotel staff to enter my room. I returned to my room at 8:30pm on my second evening and was extremely startled to find a hotel employee in my room with a room service tray. He explained he was just going to leave the tray. The problem was I didn't order any food and my DND sign was up. He should have never entered my room. 
In addition, when I received my bill under my door on my final morning it included the food items I had eaten from the in-room offerings. Obviously, I had no issue with the charges themselves, but someone else had come in my room during my stay to record these purchases. 
In my opinion, the Sheraton has no awareness of my privacy and/or safety and I will adamantly avoid this hotel and the Sheraton chain in the future.",1,1,0,0
"Hidden gem
The hotel looks a bit inspiring from outside but is lovely inside. Clean, spacious and comfortable rooms. Our room overlooked Lombard but didn't notice any noise from traffic. The front desk staff are very helpful and friendly. The hotel is in a safe area, just out of town but within easy walking distance. There is a handy corner shop opposite and restaurants, including the excellent Home Plate for breakfast, nearby. An airport shuttle can be arranged and there are links to public transport on Lombard.",5,5,0,0
"Customer service breaks deal
One of my closest friends and I shared a milestone birthday in September 2012. We booked rooms and casitas at this Hilton resort, and reserved a private dining room at Rico's restaurant. The location is wonderful. The casitas exceeded our expectations - especially the location right beside one of the many swimming pools and just a short walk to the lazy rver and water slide area. As many of us brought children, the casita location was just perfect.
Our trouble with the hotel, however, is in the customer service. The woman coordinating the Saturday birthday celebration with our friends was given conflicting information several times about the minimum/maximum number of guests the room at Rico's could accommodate. Each person she talked to had different information, none of which matched what the others said. Some guests complained to us that their bills were not correct after the dinner, with overcharges and incorrect change. Our own bill included a drink that was not ordered by myself or my husband.
But the worst mistake of all was when my brother called the hotel the Thursday before our weekend stay and ordered champagne for our room and paid the hotel bill in advance. We never got the champagne and were never told about his paying the bill. When we checked out we were given no information whatsoever, only told that we already had prepaid the amount. We assumed that it was on our own credit card. I called the hotel on Monday and left messages for the manager. No one called back. I called a second time and got to speak with the operations manager. He said the errors were unfortunate and that he would refund the incidental charges and taxes for the room - a total of about $34. I explained that though I was very disappointed in the service (another guest was next door to a room where they were installing tile all night with hammering and pounding keeping her awake) the real issue was making it right with my extremely generous brother. He asked for my brother's name and promised to call. It's been three days now, and we've heard nothing. Carrying the Hilton name implies a certain level of quality. This location is tarnishing the brand with its lack of followup, comedy of errors and general disorganization.",2,1,-1,1
"Understands their mission
My husband was at Swedish for over a week and this hotel was very convenient. I parked in the Swedish lot because it was cheaper and walked back and forth. The staff at the hotel was very accommodating and it is very handy for families of Virgina Mason patients. It serves it's purpose and I was grateful for the reasonable rate.
Some people complained about the funky rooms but I rather liked them. They were anything but cookie cutter. There was a little chip on the bathroom tile but at least it had tile. The room I stayed in had a walk in closet that was almost another room. 
Previously we stayed at the Swedish Cherry Hill rooms and although they were very cheap it had all the charm of a 1960's Eastern Block country government building. The Inn at Virgina Mason has 24 hour desk staff, a great restaurant, free wireless and a convenient location.
Although it wasn't a four-star facility I rated it four stars because it does a good job of fufilling it's mission. If you want luxury digs in that location go to the Sorrento at $300 bucks a night.",4,3,-1,1
"Nice location
The location of this hotel is very nice and accessible to public transportation. Very close to a mall, food places, etc., Shuttle to airport definitely helps. Shuttle drive was very helpful by going an extra step to help me with my time limitations.",3,4,1,1
"Flash, but not so much substance
Doors are very thin, so it sounded like Jersey Shore down the hall. We could hear the couple next door talking or with the TV on - really taking away from the romance of being alone. Any time someone was in the hallway, the noise seemed like the door was open and they were right in the room with you. The room was not as advertised - no Juliet balcony. Bed was saggy, so led to back aches.",3,2,-1,1
"Poor Housekeeping and Maintenance
I am writing my second post in two nights and I will also place a post on trip advisor. I am on my third room and I have only spent 1 night. The condition of the rooms from a maintenance and housekeeping standpoint has been inexcusable. I spoke with Elsa this am who was the hotel manager and I explained the challenges i have had had and showed her the photos from the previous rooms 940 and 1104 and she moved me again which was fine. Upon my return to the hotel today I found hair on the bed next to my pillow, hair on the bathroom floor and wall, and mold around the soap dish....I just do not understand how these things get missed...I work in the hotel industry and I can say there is a lack of attention from a preventative maintenance standpoint and a lack of standardized cleaning procedures from housekeeping. Elsa comped last night when I reported the issues in the new room but the issues reported should never had to result in a comp. I unfortunately will look for another hotel the next visit to NYC....",2,2,0,0
"Impressed
First time at this hotel. We visit New York regularly as a family every couple of years. The welcome when we arrived was absolutely top notch, unmatched by other hotels of the same calibre in our experience. The room was very well appointed and cleaned well. The staff were all very helpful. We had a couple of problems, with the air conditioning and safe repairs, and these were sorted out immediately, very impressed with the service. Again, compared to other hotels, very efficient. I don't normally bother with trip advisor as writing about a negative experience seems to be reliving it but this experience left very little to criticize. Well done in a city with plenty of competition!",5,5,0,0
"Don't be fooled, there are better hostels for the same price!
First, I know a lot of reviewers have commented that while the hostel might not have been what they hoped for, they feel as if it was fine for the price. Let me be clear that I stayed in six different hostels during my stay in NYC, all within the same price range, give or take $5. I stayed in some amazing places and some mediocre ones, but nothing compared to the absolute destitute condition of this place. Furthermore, I'm not a snooty traveller. Tone on Lex was about my 40th hostel stay across the world. 40th and WORST.
Upon first arriving, I was greeted with a dead stare and a monotone statement that check-in wasn't until 3. No hello, no smile, nothing. I was then directed to leave my bags in the tiny hallway between the ""office"" and the ""common room"" (which is really just a tiny kitchen with one table, where you have to constantly apologize for bumping into everyone sitting just to get in the fridge). You could barely step through to even find a place to put the bags, but I just shrugged, dumped my bags and took a walk while waiting for check-in.
When I returned and moved into the room, I about tripped over myself. Mind you, Tone on Lex is in a typical NY brownstone building, with the exact same layout as another hostel I had visited for the same price. Where the other one had couches, lounge areas, a large kitchen, ample bathrooms, and spacy rooms, at Tone on Lex I was crowded into a basement room with one tiny window that we couldn't open all the way, no a/c (it was boiling hot), and 10 beds crammed together. My feet hung into the tiny space for a sink when I layed down, the door to the toilet bumped my bed whenever it was opened, and there was about 3 inches of space between the door and the shower. 
But the best parts are still to come. I stepped out to the little backyard to enjoy the sun, and soon thereafter met a hostel worker. I was admiring his phone, and he replied that he had found it and just had it wiped clean and now was enjoying a free phone, except that he could only use it on wifi. A little odd, but whatever. He was careful to note that he found it ""on the street."" That same day I went to buy groceries for my entire stay there, which was for four days. As the sign requested, I tied my bag together with all my food inside, and wrote my name in large letters. The next morning, I awoke and came for a glass of OJ to find that all my food had been eaten, and of a full jug of OJ, there was about enough for one sip remaining. A hostel worker was standing near the fridge, and I complained to him. He had the audacity to turn to me and reply, ""It's your fault, we eat things that don't have names on them."" I pulled the bag out (which had been returned backwards so that the name wasn't showing) and pointed to my name, to which he just shrugged, turned and walked out of the room.
STILL not the best part. 
The day I checked out, I accidentally left my phone sitting on the mattress. As soon as I got in the cab to my next destination, I realized my mistake. I attempted to call, but got no answer. Since I was on the entire other side of Manhattan, I made sure to check all of my bags thoroughly before returning to the hostel about my phone. Later, I came and asked the girl at the desk about it. She said that nothing at all had been found. I was positive that I had left it there, so I wrote down all of the descriptions of the phone, a number to get a hold of me, and my email. She said, fine, she would take it, but that they weren't going to find it. Now, I had made quite close friends in my room during my stay. A few days later, I ended up in a hostel with two friends from my room. The first thing my friend asked me when he saw me was if I got my phone. He had picked it up off the mattress as soon as I had left and turned it into the desk. 
Nearly two months later, after finally convincing my phone company that the hundreds of dollars of charges to my phone were not from me, I have a million texts and phone calls proving that the girl from Tone on Lex not only took my phone, but didn't even have sense enough to get it wiped. She used MY phone number, charged things to my phone account, and cost me hundreds of dollars. (there are literally texts that say ""What time are you going in at Tone on Lex today?"")
Do yourself a favor. Don't pay to stay with thieves in a dirty, filthy hostel.",1,1,0,0
"So-so hotel in the heart of Washington, DC
Stayed at this hotel for one night while visiting DC on a business trip. I was not impressed with its facade, which has severely limited space for cars checking in. Worse still, parking is so limited that I had to park off-site in the spill-over lot at the nearby Ritz-Carlton, then walk back in the pouring rain to the hotel. The front desk staff were polite and efficient. Upon entering the room, I was greeted by a musty odor reminiscent of carpets that need deep steam cleaning (which was probably the reason for the smell). The suite itself was large, with a front living area, but the bedroom itself was somewhat cramped. The decor was unimpressive, but just ""OK"". The plus side: fridge, microwave, flat-screen TB all available. As a Hilton Honors member, I was disappointed not to have bottled water provided. Bathroom was neat albeit unimpressive. The worst thing about the hotel was the complimentary breakfast buffet; the food quality was ABYSMAL: it is clear that the scrambled eggs are mass produced without even the slightest attention to palatability. The sausages are tasteless and look like electrocuted worms, and the bacon is soaked in oil - very unhealthy. The line for made-to-order omelettes is so slow moving (just one cook for many many people lined up) that I had to forgo this option and settled for the scrambled mess. This hotel's food really does not do justice to Hilton Honors members like myself; next time I'll probably try the Marriott across the street.",2,2,0,0
"Not worth the money
Stayed here because I had a Groupon. The lobby was nice, but it ended there. The room had wallpaper that was pealing off the wall and the air conditioner was extremely loud. Our room was right next to the pool so it was a bit noisy. The breakfast buffet was included in our rate, we went downstairs at 10 and had to wait 20 minutes for a table. The food was good, not great.",2,2,0,0
"great location, friendly/helpful staff
Hard to beat this location. The staff was always friendly and helpful. WiFi connection was a little slow/weak in the room. The Indian Restaurant right across the street, Kastoori Grill, was absolutely wonderful, which would be a good reason I would stay there again - just to have easy access.
A little on the expensive side but I would stay there again.",4,4,0,0
"The View
We recently stayed in Boston, it was a quick stop over. One of the people spending the night is a huge Boston Red Sox fan. As we pulled into the hotel parking lot, Fenway's lights were on, so we asked if our rooms had a view of Fenway Park. It did and the view was great. Happy to have stayed there.",3,5,2,2
"This place is a joke.
Initially, I was intrigued with this hotel with its nice photos and fair price. However, once we arrived I could tell the photos were surely the work of a photoshop editor. The pool is an oversized hot tub, the carpet was filthy, the outside has ghetto christmas lights strung around the windows, and the paint looked like the work of a fifth grader (primary colors and all). Above all else, we just so happened to be right across the hall from the fire alarm that was tripped and NONE of the staff knew how to disable it. This happened around 1 am and went on for a good 45 minutes! Not knowing if there was a fire or not, we decided to leave. Trying to exit parking garage (that we were charged an additional $14.00 per night for) was a whole other fiasco. The gate on the first floor would NOT lift after minutes of waiting. Still unsure if this was an emergency or not, I had to get out of the car, and lift it manually. Worst of all, this hotel did nothing to reimburse me for the awful night we spent there. Don't be fooled, this place is a dump.",1,1,0,0
"It's 3 a.m. and I'm still up. Might be quieter if I pulled the bed right onto Mission.
Pros
-- Nice decor
-- Nice amenities
-- Great location for public transportation access (not a fun location though)
-- Overall clean and well kept
Cons
-- So loud. It's 3 a.m, and I am writing this review from my hotel room. I've been here 6 nights, and I haven't gotten a decent night's sleep for six nights. I would like to leave. Now. Please. I have a ""city view"" room, which is a view of buses on a dirty street. Between the buses decompressing and idling outside my window, the drunks on the street, the people in the building that I can hear peeing and drunkenly screaming, and the random noises from the patio above, I really have not gotten any peace or quiet.
One of the issues is that there is a rooftop garden that is open at all hours. So if you are in one of the many rooms under the rooftop garden, you get to hear everything that happens on the garden. This includes people walking up and down a metal stair case, the random drilling and machine noises, crap falling off the building (what IS that?), etc. If you get a room under the rooftop gardens, you know you're in a cheap room. You got screwed.
The walls are very thin. I can hear everyone above and next to me when they use the restroom. 
And, since I'm up, I thought, why not watch some TV? Let's see. I can watch reruns of Seinfeld or a cable news channel.... Or Seinfeld. Or a news channel. They maybe have 10 channels, and MSNBC doesn't even come in well. Fox News comes in real well. Splurge a little, Hotel Vitale, and get some real channels so that people have something to do while your hotel keeps them up all night.
The hotel staff never responded to any of my questions about noise. They'd listen politely and then do nothing - not even call back. So don't bother with them; just get a different hotel.
The Hyatt Embarcadero is just around the corner. I am going to try there next time I'm here.
The other reviewers are correct about the hotel restaurant. It's always packed. It's very loud and obnoxious.
Overall, this is just not the right hotel for a business traveler.",1,2,1,1
"Placement+Personnel+Personality=Pleasure
The Omni Parker house is wonderfully-located, has welcoming and professional staff in all departments and, as a historic property, has the grand aura of yesteryear. My husband wanted to spend his birthday weekend in the city. The Parker House offered the best price/value ratio for the dates, plus I belong to the Omni loyalty club, so we tried it for the first time. We were both delighted with the personalized service. Our top floor corner room was quiet, bright and comfortable--especially the cozy queen-sized bed. A birthday treat of mini Boston Cream Pies and a split of Chandon sparkling wine appeared our first evening with a nice card. The club option for complimentary beverage service each morning is a nice eye-opener. We had lunch on arrival at The Last Hurrah. Choices were interesting and tasty, the drinks top-notch, and the service was ideal. On our departure day we also had breakfast in the main restaurant and were impressed. The waiter was very friendly and informative at 7 am! I am not generally a buffet fan, but the cold buffet was really great and a good value as well. All in all we had just what we were looking for. If there's a downside, bathrooms could use more shelf space, towel bars and the tub should be replaced or at least relined. Kudos to the Omni Parker House.",5,5,0,0
"Ok
The room itself was alright, but unluckily we've got a room with no view, although we've booked a room with a view of the Space Needle. The window directly faces a huge wall, which means that the room is very dark. The location is not perfect, but you can still reach most of the city by walking. I think it was overpriced for such a room. If the room would have had a view, the rate would have been good.",3,3,0,0
"Affordable, nice place
Nice and clean place. 2 blocks away from subway(1-2-3 lines).
Baths are sometimes not clean. But it is because of the people. A classic hostel, do not expect hotel comfort. Rooms are not big, as of any hostel in NYC.",3,4,1,1
"CAUTION: Bedbugs
Yes, bedbugs. We observed bite marks AND a live adult-size bedbug. Deadbolt lock was pulled out of the door at the screws; old fashioned metal room key-- no electronic cardkeys; room door did not meet the casing or threshold; television cable dangling mid-air, not properly attached to any surface; no television remote; only 4 t.v. channels; radiant heat noisy; room was way too hot; our colleague's room was drafty and cold; the community bathroom was clean, but the rest of the hotel was not; bathroom door lock was very difficult to operate; beds were sunken in the middle; no chair in bedroom; no place to set suitcase",1,1,0,0
"Packed ! Hilton quality
Chose this hotel because it is across the street from the convention center. We went to the Lego kidfest where the biggest collection of 6-11 year old boys had gathered in Lego paradise.
 We arrived late, 9pm, and the lobby traffic was interesting to say the least-lots of party-goers on the way to 6th street. Check in was a breeze. After reading these reviews, we did park in the convention center parking garage behind the hotel which is half the price of the self parking for the hotel. We did hear the train horn and crossing arm bells well into the night but not too bad.
 We got upgraded for $10. extra to a corner room that was very big (we have two boys) It was super clean and the beds are very comfy. We paid almost $200. for this room so I guess we got our money's worth. We enjoyed the salt water pool and the big hot tub in the morning. The spa has dry and wet saunas. It is a full service spa and I believe 2 exercise/weight rooms.
 Asked for late check out and got it. The bill was placed under the door and no check out required. Didn't eat at the hotel. The concierge was helpful in finding a family friendly restaurant and gave us a free appetizer card.",4,4,0,0
"ok
We booked 1 night just for a stopover prior to visit the universal studios. As we booked the hotel under the ""renaissance"" name, we first had some troubles to find the entrance, after one of the valets told us ""this is Loews, not renaissance"". An overpainted board on which i discovered some renaissance traces under the Loews logo told me that we were right.
The rooms were very clean and nice, and the staff was very friendly. Parking for $10 per day is ok (compared to European standards). Also a nice shopping area next to the hotel. In the morning we just needed a 10 minutes drive to Universal City, so for this purpose the hotel was just perfect !
Only one disappointing minor event: my wife forgot to pack a pair of pants , which never turned up into Lost & Found service when i called them a few hours after check out.",3,3,0,0
"Get a room there at a discount, full price is a waste.
Used a social site with deep discount to book hotel.I have stayed in places all over the world and I only expect a hotel to be clean and Kept. Our room was on the 14th flr. ,and appeared clean but uniquely small not a problem. My problem was when it felt like you would fall through the elevator floor. The window over the air conditioner was cracked so bad that I thought the vibration would not let it stay in place. And then there was the sound effects from the toilet. It was so loud like a large water falls, After hours waiting for someone to fix it @ 230 in the morning I ended up fixing it myself. Then as we just got to sleep a guest practically knocked the door off the hinges. so all that to say I was paid in full with a great breakfast. Good location & great staff. would tay only @ a discount.",3,2,-1,1
"I am confused.
Frankly, this is the very first time I have been disappointed in something so highly rated by TripAdvisor. Just quickly:
We booked for one night because of a meeting on Wednesday evening in LA, less than two miles from the hotel. We drove in six+ hours, and while it wasn't the easiest to find it was found quickly. I'll start with the positives because they started right away!
First off, the staff - wow. They are enthusiastic, helpful, friendly - heck, it's like the Boy Scout motto is part of their training! They offered a glass of sparkling lemonade while I was checking in and while I declined, they took it out to the car to give to my wife. They then directed me to the gated, underground (i.e. under the building) parking, which while not free was certainly both reasonable and unbelievably magnificent in Los Angeles. (Small note - the ceiling is not terribly high, therefore the pipes below the floor are fairly low, resulting in hatchback contact. Worth watching out for.)
Due to our meeting time, we could only just put our stuff in the room, wash our faces, and head out. It was at this point we noticed the very nice facial soap with an orange citrus scent. We also noticed that due to the design of the entryway, the door to the room does not open completely. There is some sort of weird panel near the floor behind where the door tries to open. There's a very antique wall heater of some kind just inside the door. There is a slightly musty smell. And when washing our faces, we saw the cracked basin in the sink, but with no time to talk to anyone about it we headed out.
We got back around 11:30pm, exhausted, and got undressed and into bed. On taking off my shoes and walking through the room, I found an area where it feels like there are cracks or holes, where the carpet sinks in, between the bedroom and the bathroom. On laying down in the bed, I realized the mattress is ... firm, to be kind. It's on a platform. We also took the time to read the small sign on the bed informing us that if we wanted a top sheet between ourselves and our duvet, we needed to have request it. Exhausted, I put my head down. At this point, I noticed the vinyl shutters in the room do not quite completely close. As our room was on the ground floor facing the street, I had to improvise some receipts stuffed underneath to keep them closed.
About the street - there is a window-style air conditioner built into the wall facing the street, which I could see to outside through (a small hole, granted, but it is still there). But that was nothing compared to the continuous and rather loud traffic. All ... night ... long! The windows looked to be single-pane and (upon further investigation of the inside of the shutters in the light of day) hardly sealed.
In the daylight, I found a few other interesting items. First, the shower - nice, serviceable, old, loads of hot water, and as is typical of someone my height (six foot one) excellent at cleaning my chest hairs. No matter, a great percentage of places are like this for me. But I also saw on the wall between the shower and the bathroom door, which is quite beat up by the way, some sort of yellowish runny stains on it with an exceptionally disturbing (in this day and age) red one on the (also very beat up) floorboard. Now the fact that the door opens physically ON to the toilet may be simply because of the age of the building and the plumbing design, but the oddly placed pedestal on the sink is quite modern.
There are two light switches in the bathroom, one for the light and fan and the other for ... well, I couldn't tell what it did. there is a heating element as well on the ceiling, which looks to be from a mid-50's electric stove top, but it never did a thing. And I feel fairly certain the fan was the prop from the airplane in the movie Casablanca, judging by both its age and surprising level of noise.
Throughout the room, the painting job is slapdash. The floorboards are really beat up. The clothes rod in the closet is scary looking, either badly painted and worn or honestly I don't know.
I'm surprised at how much I found, considering we had just enough time for me to grab some of the (very good and very plentiful) included continental breakfast and take it back to the room before we had to leave. Again, a truly friendly staff, I cannot say enough about them, but I just did not have the time to discuss it with them. I do honestly believe they would have done whatever they could to improve the situation, but this type of trip prevented me from being able to discuss it with them and frankly considering the reports everyone else seems to have made I was caught off guard by all of this stuff. I know things go wrong, but I don't expect a place rated as highly as this to require me to address this many shortcomings.
Had I noticed two other items when we arrived we would have been late to our meeting, as they passed beyond unpleasant to dangerous: the first was some sort of power cable coming from the bottom of one of the outlets, down into the carpet. I do not know where it went or what it was for but I cannot believe that type of rigging would pass code. The second was the fact that the smoke alarm had no battery and appeared to be inoperative (no light). I know that wouldn't pass code.
In conclusion, this is a very pretty, funky, cool place with excellent on-site underground parking, a heated outdoor pool, a staff that would make any Ritz Carlton or Four Seasons or wherever proud, in a really great location in Hollywood, but with what I found in my room I just can't come to grips with the fact this hotel is (as of 1 March 2012) the #2 rated hotel in Los Angeles on TripAdvisor. My experience really doesn't seem to match others'.
Please see my photos to get a better understanding of what I'm talking about in this review.",2,2,0,0
"Awful!!
This hell hole was cheap compared to most hotels in San Francisco, but I'd suggest spending a few more dollars per night, than stay in this flea-pit. The decor was drab. The rooms were tiny and dingy, and the whole place just stunk to high heaven. The ice-machine didn't work... the vending- machine didn't work.... the phone didn't work... Our A/C didn't work, so we had a broken fan which barely cleared the air. We went to the manager to ask for one that actually worked, and his response was, ""But the weather is supposed to get cooler tonight."" THAT statement says it all about this place. Don't go there.",1,1,0,0
"great value, awesome stay!
My husband and I were very pleased with our choice to stay here! The staff was very friendly and helpful, the room was beautiful, and the bed- sooo comfy! The location was perfect! 3 block walk to the metro, nice restaurants near by, as well as fast food options, and of course its close to all the attractions. just perfect. We would definitely love to stay again! You should definitely try the restaurant next door (well maybe 2-3 doors down)- its called Pi Pizzeria and its AWESOME. we ate there twice in our 4 day stay:). the ONLY negative thing I could say about this place was on the second day the maids came at 4:30pm, and we were already back resting, and the third day they came at 8:30 am and we were still sleeping. It really didn't bother me, but I know that would bother some people. Overall, we were so pleased and would definitely recommend it!!",5,5,0,0
"Easy access off I-10 east
Stayed here one night, arriving from Phoenix. They allow pets and we were transporting two cats. The room was clean and quiet, and had a security guard watching the parking lot during the night. They gave me a Goverment rate of $65, but after the city, county and state taxes, it was $75.08 per night. There were no restaurants nearby that appealed to us, and traffic was so bad we walked over to Applebee's - should have walked a little further to a Mexican restaurant.",3,4,1,1
"Enjoyed a weeks stay!
I booked this hotel as a package with our Amtrak tickets. My sister and I enjoyed our stay. The front desk staff were very nice and helpful. We used the FREE shuttle to the sites in the mornings or a taxi ride which cost on average $6-$10 to the major attractions. The room was clean, air-conditioning worked fine, the beds were comfortable, and the view of the Capitol and Washington Monument was great (we were on the top floor). We ate breakfast each morning at the restaurant which was good and had more nutritious food than a continental breakfast. Since I have diabetes this was important to me. The Metro Navy Yard stop was a short walk of 2 blocks. 
I would stay at this hotel again!",4,4,0,0
"CHANGE IS NECESSARY
The continential breakfeast was poorly arranged, menu selection & coffee horrible. The entrance of Hotel hasn't any decoration deco, computer access missing in lobbly, fireplaces board closed.
No Hotel accessories, pool dirty discoloration cloudy & un-inviting. Exterior building need painting and parking lot swept. No gym (excerise equipment). No lobby music, cold environment. 
Employee's not customer friendly or uniformed for Wyndham Presentation.
Room clean and appearance presentable.",3,2,-1,1
"Convenient to Lackland
This was a very nice hotel and we found it convenient to Lackland and easy to get other areas of San Antonio. The front desk staff was very friendly and helpful. They were very quick to handle any concerns we had; also good with directions. Room was spacious and clean; we had a 1 bedroom suite. There was plenty space for computers in the living area. The breakfast each morning was very good with a nice variety of hot and cold items. Enjoyed the pool, spa and workout areas. There is a laundry room with washers and dryers which was a nice option.",5,4,-1,1
"Great Hotel
The room was very large-- living room and bedroom. The bed was huge and very comfortable. It had a large flatscreen TV with lots of channels. They have a free laundry room which was very clean. The staff was very helpful. The lobby/restaurant area is very large and interesting. Highly recommended.",5,5,0,0
"Second Stay - New Problems
This property is generally okay, and its people generally quite good, but there were a few sticking points on this, my second stay.
First, my Platinum status was not recognized when I checked in. No offer of points or a market item. No room upgrade. No Platinum keys. Disappointing when you consider my status is glaring out from the screen right under the nose of the person checking me in. Folks, I spend more nights in Marriott properties than I do my own bed at home. For that sort of loyalty, yes, I expect to be treated much better than the unwashed masses. Deal with it.
Second, the tub drain in room 711 is so slow, I wound up standing in ankle-deep water each morning during my shower. Nobody proactively checks the drains for proper operation between guests? Disappointing.
Third, the desk in the guest room still has only ONE electrical outlet. If your aim is to attract business travelers, keep in mind that we have MORE than one thing we wish to plug in at the desk. Put a two-gang duplex outlet on the wall just above the desktop surface. It's not rocket science, guys.
Forth, the glacial speed of the elevators. Oh, they move at a decent rate ONCE YOU GET ONE. The problem is that the operation of the cars in response to the call buttons must have been programmed by drunken monkeys. Plan on a 5 to 10 minute wait to get an elevator whether you're in the lobby or on the 7th floor.
Fifth, no Dr. Pepper in the market. You're located in Texas, guys. Dr. Pepper was invented in Texas. The Dr. Pepper museum is located in Waco, Texas. Do your Southern friends a favor: Stock Dr. Pepper in the market.
On a positive note, the bed was quite comfortable. Some may consider it too soft, but I liked it. The hallways don't stink like they did on my previous visit, and it was nice to have a working ice machine only steps from my door. Parking is decent, and I always appreciate automatic sliding doors at the property entrance.",3,2,-1,1
"World Class Staff and Service
I flew in from the West for only one night for a last minute trip celebrating my sister's recent engagement, and stayed at the Four Seasons Philadelphia. For one thing, I was blown away by the amazing service I received during my stay, as they truly have an amazing staff who are all so welcoming. It is refreshing to stay at a hotel where you feel that the staff is so genuine and professional! Yet another thing, is the awesome quality of room service food- I had one best meals I have ever had in my room!! The food is presented so beautifully too! They provide such good service, it makes it so pleasant. Seriously world class-such a nice experience overall. If you want to feel like you are taken care of, you need to stay here. Wish I could've stayed longer, but will definitely stay here again when I come back East.",5,5,0,0
"Not so hot
The view was outstanding and the location was great. The pool and childrens activities definitely lived up to the reputation. Sadly, the room was smalll and uncomfortable. Our reservation was for a king size bed and we were given one with two lumpy full size beds. No apologies, no vouchers......and very little sleep.
Not much of a resort.",3,2,-1,1
"May 16-21, 2012
For NYC, it was a good value. The location is great, as it is located off Times Square, but close to everything. The rate included breakfast which was good but in a small kitchenette area. It was staffed with hotel staff to assist the flow of guests. The rooms were small, as expected but clean. The front desk was extremely helpful with information. Evelyn was a delight! We would definately stay there again!!",4,4,0,0
"Good Value for the Money
We stayed 4 nights in a King Bed room that was very comfortable and clean. Breakfast is included and is certainly more than adequate, providing juice, coffee, bagels, cereal, boiled eggs, toast, yogurt etc. The hotel is 2 blocks from the subway and within walking distance to Rockefeller Center. We had no problems getting a cab nearby. Cab fare to the hotel from LaGuardia Airport was $33.00.",4,4,0,0
"Stay somewhere else.
This place is an embarrassment to the Wyndham name. The lobby smells funky. The hallways have old worn carpet, and that theme just gets worse in the rooms. The carpet is even older and dirtier. Wallpaper was peeling off the wall in the bathroom. Bath drainage cover not screwed in at all. The ceiling was patched with unpainted plaster. The furnishings were old, tired, and overdue replacement. The bed felt springy and cheap. And that's the problem - it wasn't cheap - an advance discount rate of almost $200/night. For <$70 rack rate I might have been OK with it, but it's totally unacceptable at the rates they were charging. I'd read the reviews and was expecting disappointment - and I got it. But the hotel was where I needed to be, when I needed to be. But next time I'd definitely Priceline something in Cambridge or a little further out instead - where you could get a 3* or 4* for the same price as this sub-1*.",1,2,1,1
"Good hotel and location
Stayed for 7 nights (2 adults and 3 teenagers). Hotel staff were friendly and the rooms were of a good standard. The breakfast was also good but the restaurant can get a bit crowded. Universal studios and city walk is just 10 minutes walk away. LA traffic can be a bit of a nightmare, so use the metro which is just 5 minutes for from the hotel. We used it to go to the staples center and to the Kodak theatre and could not fault it ($1.50 for single journey or $5 for a day pass). Other reviewers have stated have a room facing the pool to avoid traffic noise, we had a room on the opposite side to the pool and we could not hear any traffic noise.",5,3,-2,2
"Great Location for Chicago visit
Stayed at the Drake on business...had a beautiful corner room suite (status upgrade with Hilton) Very spacious. One block from American Girl store for those with little ones. Hotel front being remodeled, so construction around, but not an issue. Hotel lobby was quite busy and staff was very courteous and helpful. Valet parking is steep, so think train if you can.
Only real ding on stay is you could clearly hear people in the rooms next door when on the phone...which they were a lot. So walls are thinner than you would expect in this kind of property.",4,4,0,0
"Great Place to Stay in a Hurricane
I recently stayed at the London and rode out the recent hurricane in NYC. The staff tried their best throughout the event to maintain the very high level of service that this hotel is known for. The entire staff stayed in the hotel as well as did management! By the third day, some rough edges were apparent in the service and food quality, but that was fantastic under this situation. Their desire to keep a high level of service, under the most trying of circumstances was fantastic. 
The gym is fantastic - Note, some of the treadmills need service, but it is a five star gym overall!
The location - very hard to beat, especially if your a runner interested in the park. (not recommended in a hurricane however...)",4,5,1,1
"they stole my wifes wedding rings
Planned a weekend for my wife and I for our Anniversary. We stayed for two nights. While we were out room service came to clean the room and went threw my wifes luggage and stole her wedding rings. It was so upsetting that someone would do something like this. The ring was worth 2,500. It's not the price of the ring but my we lost something that was very special to my wife and I. They are not replaceable. My wife is very upset but more hurt than anything that someone would so such a thing.",1,1,0,0
"Excellent Customer Service
The checkin gentleman was very helpful and courteous. The breakfast was a full one and not just the normal pastry, etc.",4,5,1,1
"Terrific hotel all the way around
While we had lived near NYC for thirty years we were not familiar with this Park Ave. S. area. We chose this hotel because it was convenient for business. We were more than pleasantly surprised by the hotel and the neighborhood. We loved the quiet lobby with lots of places to relax, read the paper or have a cup of complimentary coffee or glass of wine in the evening. The furnishings are tasteful and well maintained in both the lobby and the guest rooms. We had a queen room with ample space, a well appointed bathroom and even a balcony. The staff is friendly and professional. We enjoyed returning to this lovely, comfortable hotel each evening.",5,5,0,0
"Everspring Inn - PLEASE keep complaining, maybe they will get the point
We got into town late afternoon on July 16, found no hotels available due to events going on. After driving around and calling places, we called Everspring and Lo! they had a room - amazing.
Found out quickly why rooms were still available. Charging $65 was highway robbery - it wasn't even worth $25. Our room had a busted entry door. When i pointed this out to the lady in charged, she laughed and told me they had thrown out the new door BY ACCIDENT, and they were ordering a new one!!!! Door had cardboard taped outside and inside over a caved in area almost the length of the door itself. Well, we had no choice (it was 10:30 pm) but there were more surprises: when we pulled back the bedcover, the sheets were all wrinkled and the pillows were probably ten years old and flat; there was no mattress cover; the one piece kitchen cabinet/sink/fridge was flimsy, cabinet doors didn't close and shelves inside were dirty; the fridge looked like it hadn't been defrosted since??? The windows were single=pane and didn't keep out the noise. THe airconditioner/heater unit had no control knobs at all, so we just unplugged it. Basically it was the worst one i've ever stayed in.
PLEASE, PLEASE, KEEP COMPLAINING BECAUSE THEY DON'T DESERVE TO BE IN BUSINESS!!",1,1,0,0
"Typical Marriott
It was my husband's convention. So we went here for business and I tagged along so as to see DC. The rooms were not so big but it is very neat and clean. The comfort room is quite big. The were supplied generously. However my disappointment is that the mineral water are not free. We rented a car to go around different places, however the parking is not free. Might as well not rent a car and take subway since the parking fee is more expensive than renting a car per day. Never miss the Segway tour! That was the best thing we did there.",3,4,1,1
"It is all about the MONEY
One Monday night, July 30, 2012... A Monday. Two people, one drink, valet parking, a 30 year old hotel...$258.
No wifi included in room. Security was good. Valet parking almost only option.
Comfy bed.
Good location for theater.
Way too expensive",2,3,1,1
"I wouldn't recommend this place to a homeless person
This has got to be the filthiest hotel in the world. If you want your wife to divorce you, bring her here.The towels were doo doo brown instead of white and the bathroom sucked.There were spiders in the room and the room smelled like straight butt crack. We passed on the funky breakfast and checked out asap.I couldnt sleep well thinking about the spiders in the room.. NEVER....EVER EVER EVER EVER EVER COME HERE AGAIN......................",1,1,0,0
"Bill Overcharge
The hotel is old so when the water went out for a day, you work around it. But they added an $85 room service charge that was not my charge and is totally unauthorized. I called and was told it would be sent to accounting, but didn't hear anything for 2 days. I called back and was put on hold supposedly to find a manager, then was disconnected after 10 minutes. I spoke with customer care at Hilton, the parent company, who appears to be trying to take care of it, but given the lack of response at the hotel, it remains to be seen if they will actually correct the overcharge. I'm probably going to have to complain to AMEX because that will force them to admit they don't have my signature on this charge.",2,1,-1,1
"Dirty, smelly, rude, unsafe
We stayed in this hotel for two nights, and this was two nights too many. The entire building is outdated. The woman working the front desk was rude and unhelpful. Additional pillows and blankets were not available. These are all things I have experienced before with hotels, and while they're not pleasant for the right price they can be overlooked. However this hotel took bad to an entirely new level. Our non-smoking room stunk like an ashtray with a foul chemical spray to try and cover it up. The hallways were even worse. The pillows and blankets were full of holes and flimsy, at best, and the two chairs available had mysterious stains that would make anyone uncomfortable. The lights flickered and were cracked. There were only two available outlets and no coffee maker or alarm clock. The water spigot attached to the bathroom sink, presumably to filter drinking water, did not function. And, to top it off, our door did not lock from the outside. This was not discovered until the next morning. When we discussed the issue with the front desk, they sent someone who took their precious time getting back to the room. He did not seem surprised or concerned, and inserted an office key card a few times and played around with it and was able to lock our door and it remained locked while we were gone for the day. However, the next morning we woke up to the same problem. I asked to speak to a manager, who was only available from 3:00-11:00pm Monday-Friday. This conflicted with the event that was our sole reason for coming to Indianapolis, so the front desk employee said she would have the manager call me during those hours. When it was 4:00pm and I had not heard from her, I called the hotel myself twice to no answer. There is no excuse for a hotel in this neighborhood, or a hotel in any neighborhood, to have doors that will not lock leaving guests vulnerable to intruders.",1,1,0,0
"Excellent location, friendly staff, spacey room
Affinia 50 has an excellent location. There are two metro stations very close to the hotel both the green and the blue lines. The staff is extremely helpful and friendly. As there is a noise problem in every hotel in NYC, Affinia 50 has the same problem. Our room was located at the back so we just had a buzzing sound from the generator. The noise is sometimes irritating, you might need to use the earplugs provided by the hotel. The rooms are very large unlike most of the hotels in NYC. If you're planning on shopping and need space, the room is very convenient. 
The rooms could be cleaner. The bed and bathroom were really clean, but the room was overall dusty. I warned the housekeeping a couple of times, there was no difference.",4,3,-1,1
"Home Away From Home
This is the third time I’ve stayed at this property, and look forward to many more visits. The staff, from checking in to checkout, has always been amazing. Rooms comfortable and clean, nice size bathrooms. The gym offers a variety of machines and free weights – all high standard. It was also very clean. Love Cutler Salon, staff very professional, and look forward to trying the Spa Exhale. Order room service, delivery was in a timely manner and the food, rigatoni with a bolognese sauce, was surprisingly good for room service. Loved the pool – gets crowded, but the staff was attentive.",4,5,1,1
"Horrible housekeeping, decent location, staff in need of training
Other reviews speak to the location - it is fine and convenient. You are very close to the useful and free shuttles that run up and down the 16th street mall. We travel a lot and use Choice Hotels a fair bit (that is the chain that Comfort Inn as a part of). This is one of the worst in the chain bar none. We stayed six days and had our room cleaned once and that was at 8 a.m. Want to sleep in to 9, you are out of luck. I had to find our own replacement towels, soap, dump our own garbage. The dust was so thick on the dresser that I wrote ""dust me"" on it )(see the picture below) it was still there when we checked out. Food from room service lingered in the hall for more than 36 hours - you get to watch the sausage rot in this hotel. We requested a ""Do Not Disturb"" sign from the front desk, none was ever provided despite the promise to have one brought to the room. I could go on, but you get the point. A decent property that suffers from neglect. Where is the manager of this place? Send in Gordon Ramsay, please.",2,1,-1,1
"Someone Buy It and Fix It Up
The property is hot and bland. They desperately need to remodel all the rooms and add plant life around the building. It feels like a hot Urban Jail. Being in a Downtown location just adds to a security problem also. I saw no crime but a feeling of the shady people around definately places you on guard. Not a relaxed area. They need to enclose more of it to just the guests for better feeling of security.",2,2,0,0
"not your typical Holiday Inn
I was quite disappointed in this hotel. Fortunately we were only there one night. The rooms are small and dingy. The common areas were very dirty and not kept up. The beds were super uncomfortable with pillows that felt like the had wadded up clumps of cotton. There were a few positives.. the pool area was nice with mini golf and a few other activities for the kids and they have a laundry area (too bad it was always busy so I never got to wash our clothes). The staff in the restaurant was friendly. The location was also not the best for us. If we go back we will stay in Old Town or more central San Diego.",2,2,0,0
"Unclean beds
The gentleman at the front desk was helpful, friendly and professional. Unfortunately our room was a huge disappointment. Both double beds had many different kinds of hair on the sheets. One of the sheets actually had stains on it that appeared to be recent. We don't think the sheet was properly laundered. The uncleanliness of the bedding prevented us from enjoying a restful night's sleep. We laid bath towels on the beds.",2,2,0,0
"JUST DON'T!!!
This place is a mess! Nothing works, room is dirty, and no house keeping staff. We stayed for 5 nights and felt gross every time we got back to our room. We booked on line and wish we would have seen the place first. We should have checked reviews. This place screams GHETTO!",1,1,0,0
"New York Hilton 1335 Avenue of Americas
Just made a return trip to the UK via Queen Mary2, having spent 5 wonderful nights in NYC.
Our experience was made all the better having chosen to stay at The Hilton on 6th Avenue
If there is a more friendlier,and comfortable place to rest your head, I would like to see it.
The location is great so it does cut down on some of the walking one has to do in this exciting city,Central Park,Theatre Land & 5th Ave.are a very reasonable walk.
Continental breakfast is included in excecutive level,the lifts,(sorry elevators) are express up and down to and from the start of excec.level this saves lots of time.
We can thoroughly recommend this Hotel.",5,5,0,0
"Don't stay here.
We choose this hotel based on many things, however we didn't know that it was across the street from a strip club. The place seemed very sketchy, the whole time we were there which was a lot because we had bad weather, it didn't seem like a very safe or secure place. During one of our 3 night stay people were talking outside our door and the staff didn't do anything about it, however the staff was friendly. The room itself had had patches of wall paper that looked like it had been cut out and then just put right back in the same place where you could clearly see where it had been removed. The socks to plug in lights didnt cove the whole circle of a hole there was, the blow drier was jim riged to the light socket. I thought, plugging in my own stuff was going to catch the place on fire. Anytime someone in another room was flushing the toilet or showering it was as if they were doing it in your room. We had our daughter with us and so I brought bed sheets just incase and I'm glad I did. The bath towels weren't very soft, but when we asked for more we got more. The hot water took awhile to get hot, it was a warmish feel and with bad weather I wanted a hot shower. Overall, our experience was not the most pleasant. The breakfast that is included looked home made and it was coffee and some biscuit thing (didn't try it) IHOP was next door so we went there. We would never stay her again or recommend this motel to anyone else. We weren't under the impression that this was a motel, and in dire need of updates/remodeling.",1,1,0,0
"Small rooms, with quality to match
The location is convenient, the front desk staff were pleasant, and the price was unusually low by NY standards. But, the room left a lot to be desired. Start with a working lamp. Despite two calls to housekeeping, and one visit to confirm it didn't work, the lamp was never fixed or replaced. Temperature control: the 15-year-old thermostat has seen its best days long ago, and no longer worked. TV remote (also very old) was defective. Needs batteries, which I requested by they were not replaced. Cordless phone: older than the hotel, and did not work at all. Water pressure in shower: went from Niagara Falls to a desert trickle. There is no desk. The fold-out shelf is not a desk, except in moments of desperation. And last: a smoking floor? Really? Front desk switched me to a moderate-sized room from a closet-sized accommodation, but only on smoking floor. I stayed at the Alex when it first opened, but it needs serious overhaul now.",2,2,0,0
"Convenient to Airport, but watch out for parking fees and mold?
I booked this hotel through Priceline and knew previously that self parking is $20 a night. I just wanted others to be aware of this added charge. The property itself is nice, although the layout of the hotel may require more walking than usual. The parking garage is located in a separate building and the rooms are spread out.
When I was in the business center I happened to look up at the ceiling vent and noticed it was quite dirty and possbily moldy. I then noticed a similar situation in my room as shown by the pictures. I am know wondering if this is problem throughout the hotel.",3,2,-1,1
"Clean hotel, excellent location.
We arrived to the hotel with several other families. The check in was quick and they made sure to put our rooms close to one anothers. Although my room was very clean, it was dark. When I looked out the two windows, our view was of abandoned factories and an alleyway. In the middle of the night there was a lot of noise that could be heard which woke us up several times. We actually thought our windows were open but they weren't. We did not complain since it was only for one night. We were given a coupon for a free drink which we enjoyed in the hotel resturaunt. The location of the hotel is in walking distance to great shops and resturaunts. Overall, the rooms were clean, beds comfortable and the service was good.",4,4,0,0
"I have no idea what people are talking about
I have travelled all around the world. This is a sad little room. Maybe 150 sq ft. At most. Maybe on a par with SMALL motel 6. Just sad. Dumpy. Tiny. Flickering fluorescent lights in phone booth sized bathroom. The reviews that talk about the large rooms, seriously, were those people on acid? Yah, the location isn't bad, but please, for certain you can do better than this in DC.",2,2,0,0
"No Complaints (except a few)
Arrived to attend the World Youth and Student Travel Conference last week and had a nice time at this pretty basic but nice hotel. Just a stone's throw from the Airport yet you could not hear the planes. If you don't have a car this is not recommended as a pretty long cab ride to the Gaslight District or Old Town. The hotel itself has some nice views. Best to be on the Club Floor with its fairly spartan but fresh complimentary breakfast. The room itself was fine but no chic touches. The service was very good except for the restaurant which was very very slow. The bar was great, the swimming pool fine and the servers, maids and all staff accommodating and friendly. Wi-Fi worked ok and check in was a breeze. Good business hotel. Excellent pricing but this might have been a conferewnce rate.",4,4,0,0
"over rated
The rooms were very very small,but to be expected in a city hotel. They say free bottled water, well my husband and I just went, they gave us 1 bottle to share. When your spending hundreds of dollars on a room, they can afford to give each room 2 bottles.The view was of a brick building, however our shades were very thin mesh, so when they were pulled down for the night/morning, they could still see in like we could still see out, it gave no privacy nor did it keep the light from coming in our room early in the morning. The bathroom door is a frosted glass, but you can still see the person in the bathroom, again no privacy. The bathroom was so small, I had to keep the door shut to dry my hair because the sink was right up against the wall so when the door was opened it was in the way.There was no room to put any personal belongings in the bathroom either.The air conditioner was very loud,when it turned on, it would wake us up all night.The location wasn't great .However the staff was very nice, but that alone wouldn't get me back here. I love Sheraton hotels,but I will never stay at this one again.",2,2,0,0
"A quiet, huge, relaxing room.
I stayed in the King Suite with a Jacuzzi as a romantic getaway for just one night. The check-in was easy, and they allowed us to check in very early (9 am). We had booked a room with free breakfast and when we arrived they were still serving breakfast so they actually let us go to the 312 Restaurant to have breakfast. So, we got two breakfasts for the price of one!
The room was huge. Gigantic even. The jacuzzi tub was absolutely big enough for two people. You could have probably fit four. The bed was comfortable and had enough pillows for my crazy pillow needs. The couch and table in the living room portion were still nice and felt very new. I didn't feel as if I was in an old room. We went to the beer/wine event in the lobby that night and it was full of people and the lobby had tiny nooks and crannies you could hide from people though. We had room service that night--two cheeseburgers--and not only was it fast but it was actually good and not much more than going downstairs to eat.
Problem: The free breakfast we thought we were getting (it was an extra dollar on our reservation) was just a pastry, some fruit, and some coffee. You had to go to the restaurant to get it and it was pretty meager. We ended up getting pancakes to split because a few strawberries and some melon were not really our idea of food to get you through the day.
Other than that, I would stay here again.",4,3,-1,1
"Bad Customer Service
First of all,the property is too massive to handle,similar resort style properties are well staffed and well maintained.The hallways smell like a mold festival has just ended.The bed sheets though appear clean,smell like they have not been washed,musty smell in the rooms and on top of that I was given a room with a bad view.But my main issue was,during check in I was asked for my credit card,they took a deposit even though I already paid for my stay during online booking.Well I was told that that the deposit will be returned to my card two business days after I check out.To make a long story short,ten days later I am yet to receive my deposit. I called everybody there that could answer the phone and all I got was same story ""We are sorry we will do something about it"". Even the African American Lady(Name withheld) at the check in desk was so rude as though I should not ask for my money back. This was my first time there and will probably be the last. Last time I stayed at THE LOFT for $23 cheaper",2,2,0,0
"The Beacon... trendy, hip AND most conveniently-located hotel in DC
Stayed at the Beacon the weekend of Sept 15, 2012. Great spot. There's something for everyone... friendly staff, comfy room, flat screens, happy hour every day (reduced food and drink prices), roof-top location with city vistas, more drinks and just general schmoozing; short walk to the White House, National Mall and other tourist venues, walking distance to several fine restaurants including I Ricci if you like Italian cuisine and Dupont Circle's bistros to the west. Really surprised at the reasonable rates which were below those of nearby hotels charging $350 nightly and up.",4,4,0,0
"POOR CUSTOMER SERVICE!!!!!!!
Spent one night this past weekend at the Peninsula and couldn't wait to leave by check out time. This past weekend my GF and I decided to spend 1 night in Chicago to celebrate my birthday. I am an AMEX Platinum card member and called their travel service to book a room. I narrowed the choice between Trump Chicago and Peninsula, decided to go with Peninsula to take advantage of the $100 Spa Credit they offered to Platinum members. 
Arrived late friday night and left saturday afternoon. 
Positive:
The room was a nice size with a great view of Magnificent Mile. 
Negative:
It is the first and last time I will visit this hotel. The customer service was poor. When I voiced my concern to the night manager that his security staff was being aggressive, disrespectful and inappropriate. He dismissed and antagonized me. The staff was inattentive. I had to call room service multiple times to have my ordered completed. My GF cancelled her Spa massage because the staff completely ignored when she arrived there. 
This place needs an overhaul and they need to treat all their guests with the respect they deserve.
I recently stayed at the Trump Chicago. Hands down in my opinion Trump is a better hotel and experience.",1,2,1,1
"Great place to stay
We stayed here for four nights at the end of a two week vacation. Like all Hamptons the welcome and service was friendly. It is in a great location whatever your reason for visiting. It was my first time in Chicago and I can guarantee it won't be my last. The rooms were clean, well furnished and comfortable. The free coffee is always welcome and I had a good breakfast every morning. Great place to stay.",5,5,0,0
"Would very much recommend this hotel
Not sure I can add a great deal to the reviews below which pretty much sum up our experience at this hotel . We've just returned from a 5 day stay there and I'd struggle to think of any negatives .
We were a party of four : myself , my wife and our sons aged 20 and 16 . As has been stated the rooms are on the small side but as we only really slept and showered there it wasn't an issue . Plus we could lie on our bed and see The Empire State Building !
The location is ideal as a base to explore New York . An easy walk to Times Square in one direction where most of the city tours begin . And in the other direction it's an easy walk to Maceys and The Empire State Building .
The complimentary breakfast was excellent , pretty much catered for all tastes and in sufficient quantity to set you up for the day . 
All the staff members we encountered were helpful and friendly and there always seemed to be someone available at the front desk to assist with enquiries .",4,5,1,1
"wow...
We planned our trip to Boston months ago for a Red Sox, and chose this hotel because it offered a suite with two queen rooms with a common. The hotel looked very nice from the lobby , and we tried to focus on that rather than the giant rats we encountered in the parking lot. For the money we paid, the room was sub-par at best. The common room had uncomfortable, outdated furniture and a 20 inch tv. The bedrooms had no detail (artwork), had dust and dirt in the corners, the closet ceiling was not finished and one of the bed rooms didnt even have a tv. The bathroom was small and the grout looked black, moldy even? When we went to the vending machines, every item we purchased was expired (except the bottle of water). For the price, this hotel was not worth it. We did enjoy the fact that the hotel was close to Fenway and we enjoyed the game.",2,2,0,0
"July 2012
Wonderful facility. It is my favorite place to stay in Austin and I got for business a few times per year. Amazingly friendly staff, and shopping and terrific restaurants are a courtesy cart way. I think that is one of my favorite things about the facility. Although it takes alot to pull me out of the extremely comfortable room to go shopping!",5,5,0,0
"Never Again
We stayed at this hotel in July on the third leg of our USA trip. I can only give this hotel a 1 star at best. The rooms are dark and musty and in need of a total revamp, we had ripped blinds at the windows the a/c didn’t work properly and that was the better room of the two we had booked, and our friend’s room was a lot worse, they had to have a light on all the time while they were in there as it was so dark.
 The breakfast is on the top floor in a small utility room and left a lot to be desired, you went up there and had to take your food back to your room a first for all of our traveling party.
I also think this hotel needs to invest in some sound proofing as the noise from the nightclub next door is terrible.
The photo’s on the hotels website bares little if no resemblance to what the hotel is like.
We filled in a how did you find the hotel card, one of the questions was what was the best thing about this hotel and our friend wrote leaving, which we felt was the best thing to put.
The only good point about this hotel was the fact that the bathroom was clean if very dated
.
There are lots of hotels in San Francisco so don’t ruin your holiday by choosing this one.",1,2,1,1
"Nice Boutique Hotel in a Great Location
Stayed in the King Deluxe room which was beautifully decorated if a bit small. Bathroom was immaculate but lacked counter space to store your shaving kit. Nice flat screen TV though the reception was spotty and all the channels were analog. Exterior was under renovation so there were no views as scaffolding and cloth covered the exterior. Monday morning they started drilling pretty early arousing us from a nice sleep. The beds are excellent, as is the turn down service in the evening. The wine at 5 PM is a treat, as are the free bottles of water delivered to the room each day (and newspaper). Friendly staff and great location. Walk outside and down the block is Copley Square where you can access the Boston Public Library, various churches and a short walk to Newbury street and the amazing shops. Very close, 1/2 block walk to the indoor Prudential Mall with tons of high end shopping and a Microsoft Store (I think there are only 16 in the nation so far). Lenny Kravitz performed in the MS store for free that weekend! It is also a 2 block walk to the T line so traveling about is easy. The $43/day valet service was high. All in all a great place to stay, particularly for the price (in Boston).",4,5,1,1
"High price; Poor Service
Great location and beautiful facility, but not worth $300+ per night because of poor service. I requested a high floor and just one bed in the room when I made my reservation months earlier. Was given a cramped room with two beds and a second floor room overlooking the motor court. And I am even a Marriott rewards member! Tried to order room service for breakfast the evening I arrived, yet the phone was busy all three times I called. Front desk said I could call in the e morning. When I did, room service was so backed-up that they could not accomodate me. Dissappointing stay compared to the price and what I expected.",3,2,-1,1
"Perfect Location
The staff is fantastic, the room was nice and clean and we were close to everything we wanted to see. Would absolutely stay here again and would recommend to any family and friends coming to Houston. Thank you for making our trip a great one!",5,5,0,0
"Convienently adequate
Stayed for 2 nights last week in a junior suite. We had a sitting room with couch, minifridge, desk etc. There was a roll away bed in the closet. Nice high ceilings, but no a/c in the sitting room. Bedroom had a full size and a couple of nightstands. Full bath with very cool pink and black tile. The bed was worn and the bedding was adequate. Towels were clean, though thin. Water pressure and tempature were fine. Location was great for midtown Manhattan, as has been mentioned. The real kicker was I booked through the hotel, the reservation clerk, Christy (sp?) was wonderful, for $139 a night.. Had some friends in other nonsuite rooms who were not impressed. Upshot, great location and great price for a larger NYC hotel room. Think the old Grammercy Park when they were all suite hotel.",3,3,0,0
"outdated and noisy
I generally do not like ""grand hotels"", as they are only pseudo-chic, worn out and not comfortable. So is the Fairmont Olympic. Terribly loud rooms, with annoying traffic noise due to very poor windows. Service slow and bad - the Q-tips and shower gel not replaced for 3 days! A bit ""dusted"" feeling everywhere.",3,2,-1,1
"Reasonable but impersonal
Average hotel but at end of California Street- cable car line. Service could be better. Restaurant basic and limited. Some decent places not far away.2 small breakfast cafes around corner far better value. Rooms average though we had a high floor with a great view. Overall a good enough hotel and good value for overnight stays.",3,3,0,0
"What a dump!
We travel a lot and it has been a long time since we had this poor accommodations. We usually pick a Comfort Inn or another Choice hotel when we just need an overnight enroute to our destination. Just somewhere to get a nights rest and be on our way again. This one was not clean, had a bad smell, thin walls, dirty chairs, dirty carpet, sink and tub that didn't drain, and wallpaper was peeling. Oh, and the shower handle pulled so hard that I could not get the water turned on. When we arrived my husband found the toilet tank had no water in it, so he took the tank lid off to investigate only to have water spray all over him and the bathroom. There was only one hand towel and we needed that to wipe up the floor. I had to go to the desk to request more towels. I guess I would give them one good thing...our room was on the first floor with parking in front so it was convenient. The breakfast was standard fair, except the decaf coffee was just slightly colored hot water and the eggs and gravy were not out yet when we were there. My recommendation, go down the street to the next Comfort Inn that looked newer.",1,2,1,1
"Dirty, Rundown, Incompetent and Dishonest Management
1. Arrived two hours early and asked for early check in. My mom had been sick (hospital the night before) and had to lay down. All other parties were accomodated except us. We were not able to check in until 3 despite my mother's medical condition.
2. When I registered the rate was much higher than my confirmation amount on the email I received from Best Western. After 15 minutes of back and forth, the manager finally ""agreed"" to give me the rate I had. I corrected him and said this is the rate Best Western confirmed and again showed him the email from Best Western
3. We returned to our hotel the second night at 8:30 pm to find our room had not been cleaned-- no towels, soap, etc. Trash filled in the can. The manager was not around. We spoke to the manager the next day. He told us he would look into it. He left us a voicemail later in the day. He said that we lied and told the maid we did not want our room clean. 
4. We saw the maid and asked her to clean our room earlier in the day. It was partially cleaned. The counters and tabletop were dirty, the carpet was partially cleaned and the bathroom floor was not cleaned.
5. The room itself was in disrepair- broken towel bar, torn pillows, torn wallpaper.
6. I called customer service for Best Western and they could not contact the hotel and would not resolve the issues-- after I spend 45 minutes on the phone.",1,1,0,0
"I guess I've seen worse...
The room was dirty and outdated. There were cockroaches. Housekeeping service was close to non-existent. There was no pool. Or should I say, there was a pool, but it was filled with leaves?? No water, just leaves. I would only recommend this hotel as a very last resort. I had booked online, so I could not get a refund, but if I could have, I would. By the way... LOCK YOUR DOORS AND GUARD YOUR VALUABLES IN THAT NEIGHBORHOOD.",2,1,-1,1
"A solid hotel
I stay here monthly and while it isn't the Hyatt, its a solid hotel. The rooms are clean and the desk staff has always been friendly and helpful to me. My company once put me in another hotel several miles away and the staff bent over backwards to help me find it on a dark rainy night. I haven't encountered the smells or plumbing issues others have had so I can't gauge the staffs response to those problems but the rate and location can't be beat and access is pretty good. I've stayed in several of the area motels and I like the quiet setting and convenience of this location.",3,4,1,1
"Pricey but convenient
This place was a last minute booking that I did to get away for two days into the city. The sad part was this hotel was really expensive-and it wasn't a weekend get away, it was checking in on a Thursday and out on a Saturday and I still paid over $450 total! 
The pluses: 
-Allows pets
-located right next to Petfood so the dogs can potty easily
-4 blocks away from Divisidaro
-has own parking garage
Minus-
-Bed was very soft or over worn-I barely weigh 100 lbs and kept sinking to the middle of the bed
-Saturday morning (I had a room on the 1st floor), there were construction men outside my window standing on the roof and doing work on the hotel! (7am!)
-Need to use the elevator to get to the first floor
I would stay here next time only if I had a better deal.",3,2,-1,1
"Resting on laurels, needs reviving
After staying in more than 20 San Francisco hotels, I can confirm this is not the choice for any special occasion or tailored attention, but it's fine for a business trip. I've stayed here twice – once in the older Landmark side (which has both the charm and the drawbacks of early-20th-century construction) and this most recent time in the newer Tower side, which has a 1980s vibe. The common areas of this hotel are what this hotel is famous for, and they are lovely -- a cozy “heart of Old San Francisco” spot for a drink when you’re shopping Union Square during the holidays. But if you’re staying overnight at the hotel you’ll obviously want more than the common areas, and guestrooms and staff are what make this a below-average Westin. I’ve stayed at a lot of Starwood properties and this one rests on its laurels of the past, suffering from low attention to detail. Rooms need updating and deep cleaning. Front desk staff try to smile but seem weary no matter what time of day, while housekeeping staff miss spots, stains, smells, hair... (A simple but telling omen was the main hallway on our floor, where several hotel employees might travel in a given day. As we arrived at our floor after check-in, we saw empty cans and other trash on the hallway table near the elevator bay. Even when we checked out 22 hours later, the trash was still there.) This hotel is fine for a business trip. The small gym and locker rooms in the basement are nice, the guestroom bed is comfortable, and there is sufficient workspace for a computer or writing. But if this is your first time staying in San Francisco and you're expecting all that this hotel's website promises, you'll likely be disappointed. For a warmer welcome and a better connection to local culture and people in this price range and neighborhood, try Kimpton hotels Monaco or Triton. If you want to stick with Starwood, the W Hotel a few blocks away also has great personality and perks.",3,3,0,0
"A disappointing stay in Dallas
I'm a Fairmont President's Club member and I usually get an upgraded room when I stay. I had a fabulous stay and was thrilled with the great service at the Fairmont Seattle this summer. Not so much in Dallas. After encountering a less-than-enthusiastic, bordering-on-rude President's Club desk clerk, I was given a room on the 4th floor and was surprised to see that the bathroom wasn't spotless (there was silver paint or nail polish all over the floor). I was told that was the only room available since I had to check in earlier. The TV didn't work properly the entire stay (and yes, I called) -- when you tried to watch regular TV there was sometimes sound but no picture. I was told to just turn it off and on again for the cable to reset. I finally just gave up and listened with no picture. There was a constant wet spot on the carpet just outside the bathroom door (at first I thought it was from the shower, but it never dried out). Then finally, the toilet paper ran out (the morning I checked out) with no backup roll to be found. Luckily I had a fresh box of Kleenex (I had to go locate the housekeeper the day before to get that -- they hadn't replenished my empty Kleenex when they first serviced the room. Overall very disappointing for Fairmont -- especially after my wonderful, memorable experience in Seattle.",2,2,0,0
"Disappointing
We knew that the deal we got was was good so we were not expecting much. Trip Advisor reviews had said that the rooms were small but clean - that was acceptable and the rooms were small and clean. In fact the rooms had a fridge, a microwave, coffee facilities - but no bathroom. We did expect a bathroom!
When we checked, we found that the small print on the booking form said that room type could not be guarenteed, but if a hotel has a 3 star rating, which it did, we presumed that a bathroom would be included in the room price - not so (in this day for goodness sake!). So it was a shared bathroom with who knows who. 
Then there was the smell. A huge amount of air freshner or something highly scented made it horrible to breath - for someone with asthma a real trigger for an attack. We had to leave the window wide open to deal with the smell (was it covering something up - this was hard to tell). Luckily the weather suited having the window open as it was not too hot or not too cold outside. There was also no air con that we could see, so the heat would be dreadful in the summer. 
Finally when we did venture into the bathroom to chance a shower there was no hot water. Calls to reception revealed that there would not be any for several hours .......",2,2,0,0
"That bed, arghhh.
Warning, bed in117 was atrocious, like a dish, extreme sag in the middle and hard. That said, for the price, the hotel has all it needs. I stayed in an accessible room. There was a bathtub and not a roll-in shower, but they had a handheld wand. I did not ask if there was a shower chair available. Even for a stand up shower, the handheld wand was hung at a good height. The towels were thick, a surprise! and the room had floor space to move around. A super plus was good reception on the TV and a good selection of channels. The breakfast was to be expected, honey bun or oatmeal. Pretty lame. the internet was strong enough for my needs.
The neighborhood leaves little to be desired, right next to a huge parking lot, a motel 6 and a kmart.
I didn't try the pool. There is a mall nearby, but I haven't been in it for a while. The restaurants near the mall are everything you could want.
The hotel is centrally located in Phoenix.",3,3,0,0
"Stay Away!!!
I stayed there 7/14/12 thru 7/19/12. I made my reservation 2 months out. I called the day before my travel and the day of to let them know I needed a late check in. I arrived almost at midnight and I was told that they didn't have the room I requested. So I was giving the option to move the next morning which I did. There are 6 elevators for the whole hotel and by the way did I forget to mention that they are all in the same corner so you have to walk 1/2 of the floor before you can get in it. The hallways floors cables where tape (I almost feel I was at the motel 6). The remote control in room hasn't being clean since it was put in the room. It was digusting. 
My business partner confirmed reservation evaporated in the air. She arrived 30 minutes after I did only to find out that they had NO ROOMS AVAILABLE and they were completely full. Per their reception staff they always over book their room in hope that people would cancel and they have enough rooms for their guess. They also lack a pool. You be better off staying in the Holiday in 3 miles from there or maybe at a real motel 6. The only good thing about this hotel is the location but be weary that if you show up late you might not have a room after all. Also, bring your own clorox wipes to clean the durty rooms.",2,1,-1,1
"Brand new hotel ... HOWEVER!!! :-(
CLean rooms. HOWEVER:
 No dishwasher. EXTREMELY uncomfortable beds. I am 32 years old fit male and I was heaving back pains starting after the second night at this extended stay place. They have plywood sheet for the bed base and a very stiff mattress that is like HELL to sleep on. Loud neighbors and poor noise insulation. I would not return here and don't recommend this place if you want to get rest. Hookers on site as well and some criminal activities out in the parking lot at night. Somebody called my room phone late at night and demanded oral sex!!!... HORRIBLE experience. :=(
OH, and they overcharge too! There are plenty of places up and down I-45 within two exits for less $$$ for comparable rooms.",1,1,0,0
"Best hotel to stay while visiting Union Square in SF
Wonderful hotel, awesome staff and great location.",5,5,0,0
"housekeeping on strike?
arrived late at night to find out the room i had given a key for wasnt even made.
went to front desk, and was given a different room after apologizing for the inconvenience.
the SECOND room was not read either....what was up with that?
2 rooms not even checked if they were ready to customers to check in?
that was insane!!! never again will i stay at la quinta.
staff should check in person if rooms are clean and ready before they send customers to rooms",1,1,0,0
"Mediocre at best.
Week of 3/12/2012. My small room and tiny bathroom were not clean. The windows are old and drafty so there was lots of street noise and a constant chill. There is no surface in the bathroom to place toiletries. I will never stay there again.",3,2,-1,1
"Great location, not great service
First the good: Great location, very comfortable bed, clean room, good price.
Now the not so good: Had to wait in line three times to get room. Had to wait in line again to get a voucher for breakfast that was part of my package. Air conditioning was out of service in most of the hotel when I finally got checked in. The ice machine on top floor is broken and the stairway to the lower floor was dirty and stinky. The ice cold soda/water machine has no price to be found on the machine. I started feeding it dollars and had to run back to my room for one more before it rewarded my effort with a cold bottle of water. The door to my room does not close automatically you had to slam it to close it. You had to push very hard against the door to get the dead bolt to lock.",3,2,-1,1
"Not impressed
This a hotel located within Union Station in Indianapolis. It is attached to the convention center via a bridge which makes it convenient for business travelers. As far as I can tell, the hotel rooms have no outside facing windows. All the windows face an interior courtyard with artificial lighting. Because of this, I would not recommend this hotel for fair weather stays. I moved out of the hotel after the first night due to a lack of natural light, fresh air and poor conditions in the guest rooms. At over $225 per night, I thought this hotel was incorrectly pricing their rooms. The professional and friendly front desk personnel allowed me to cancel my stay and even drove me to my new hotel choice.",2,2,0,0
"Poor Front Desk Service
They gave me a room that was already occupied twice. Rather than making attempts to rectify the situation immediately, they kept making excuses.",2,2,0,0
"Great Service, Will be back soon
My husband and I booked this hotel to do something different, shop, beach, shop and did i mention shop?? Anyways the hotel looks pretty sketchy at first but once you step inside it is really clean and tidy. Check in was fast, great breakfast and great customer service. Will not say any names but in the morning around 6.am or so we were trying to get directions to the beach and a great young gentlemen working the front desk was very helpful. I believe is name started with an E not to sure anyways, made it possible for us to see all the popular attraction to see while are stay in Los Angeles. Great service by all front desk and staff. Check out was a breeze, everything was correct, no flaws, room service everyday. like i said. NO FLAWS at all! I will see you soon and next time I shall bring my kids with us. Thank You Comfort inn!",4,5,1,1
"Poor choice
Seedy, run down. In need if a serious redo. Staff good, shuttle service fine.",2,3,1,1
"The new Yorker!!
Stayed at this fabulous hotel in March 2012 for a week while exploring New York.Perfect location,being near enough the river to walk and catch the river taxi,go on the river trips..also central enough to walk to Broadway and see a show and take time out in times square,also just minutes away from Macy's if that tickles your fancy.
The hotel itself is old but modern if that makes sense,the room we were in (2 of us) was comfortable quite basic but it's all that was needed..after a long day walking all you want is a shower/bath and a comfy bed..definitely ticked both boxes there (pillows were lush).They have a diner(the tick tock) just down off the lobby for breakfast/food,,but there's plenty of places around, and again all within walking distance.
The staff were so polite and helpful,the manager even printing off a voucher for me to save me some time on a trip.
All in all a lovely place to stay.
I will definitely stay there again.",4,5,1,1
"Good value & Location--Outdated--Questionable Security
I have stayed here many times over the last 10 years and they haven't really updated anything in those years. Location is great and convenient and it's a good value, but could definitely use updating. Also, I had a room with a bedroom, living room which was very dark when I came in so when I left for the day that day I put out the do not disturb sign and left lights on so that it wasn't dark when I got home later that day. Someone was in my room. They didn't clean it at all, but someone came in as all the lights were turned off. I reported this to the front desk, but never heard anything from them about it. Just be careful with your stuff if you stay.",3,3,0,0
"Clean, WiFi and Breakfast: Expect No More!
Very small hotel, location is good with easy access to trains, metro and buses, but the street is not particularly nice, surrounded by lonely allies and some strange bars. Amenities are standard like any other HIE, with good but relatively limited breakfast. Some rooms might be very noisy, so ask for those far from elevators, but also be aware from street noise. One plus is that most sightseeing buses have a stop right across the street, in case you are there for pleasure. Also, most staff is quite helpful and very friendly, which is a plus in this type of limited-service hotels. 
I booked a couple of rooms with my priority rewards points, which was a good deal, but regular rates started at USD280 which in my opinion is not really worth it. Rooms are small, as well as beds and public spaces, so combined by limited services, a fair price for this rooms would be USD150-200, definitely no more than that.",3,3,0,0
"All went well
Our stay was sufficient. The room could have been cleaner, but overall was fine. Thank you for providing a nice stay.",3,4,1,1
"VERY DISAPOINTED
Room reaped of cigar smoke and had to change rooms, receptionist not too friendly! Bed linens full of holes and smudges; bathtub caulk contained mold and towels pretty rough. Manager was very accommodating. Could use some updating for sure but best bet in town at the time if you looking for economy. Would be willing to pay more than $ 50. a night in the future for better accommodations after this experience.",2,2,0,0
"Decent size room and very comfortable beds
We stayed in the Park Central Hotel for the recent (cancelled) NY Marathon. The hotel is located 3 blocks south of Central Park on 7th Avenue. Approx 1/2 way between Central park and Times Square, which is also very close to Broadway (where all the shows are held). The hotel itself is a fairly standard city hotel. The room was a good size, very comfortable beds and the room was attended to every day. We picked this hotel because it would have been walking distance from the NY Marathon finish line back to the hotel. For this reason it was a good pick.",4,4,0,0
"Dirty, Dirty, Dirty
The service was horrible, the room was dirty, washroom door dirty with liquid that looked like vomit, awful rancid smell when we walked into room. Eventually we realized the smell was coming from the dirty shower curtain. The towels were neatly folded but when we opened the towels up it was dirty with hairs. The tub was dirty and there was no toilet paper. Bed sheets dirty...AC broken....carpet dirtyThe cleaning lady told us it was ready but then we pointed out what we saw she put he blame on another maid and only wiped down the washroom door but stains still on door. Expensive for what we got. Will never go back again.",1,1,0,0
"Not my favorite Hilton...
As a diamond member of Hilton, I have come to expect a certain level of service and quality at their hotels across the US. This hotel was a bit of a disappointment. It was a tad bit difficult to find, since the sign is literally hidden by trees on Sanderlin Ave. I almost missed the entrance. Upon arrival, I was happy to find a clean, artfully appointed lobby and front-desk staff that were professional and helpful. I was assigned a room on the 6th floor, overlooking the restaurants/shopping area. It isn't a spectacular view, but I wasn't expecting it to be amasing in this location. After settling into the room with my family (husband and daughter), I tried to draw a bath for my daughter. Unfortunately, there wasn't any hot water. We called the front desk and they sent up someone from facilites. Apparently, being so high up, we were told to let the water run for awhile and that would solve the problem (not sure why he came all the way up to tell us that). We literally had to run the water for 5 minutes before it warmed up. But it did eventually get nice and hot. The next morning, when we attempted to get to the lobby, we found the elevators out of service. We were able to take a service elevator, but that took some time. The elevators went out of service again the following evening. Again, we took the service elevator. We decided to swim the next morning. Upon leaving the room, we found the maid texting and chatting in the hall. They asked us Every morning if we were checking out. It became a bit uncomfortable frankly and their conversations were often quite loud and actually disrupted some of the guests (we heard some grumbling in the elevator abou the maids on 2 mornings). The indoor pool area is Extremely humid and has a peculiar smell that we found a bit unpleasant. We ended up swimming in the outdoor portion of the pool only. Then we visited the breakfast buffet (included in our stay). Please note: The breakfast offerings are Exactly the same Every morning. After 5 days, you will be craving something different. The biscuits and gravy were good.. the french toast was hard and my daughter couldn't cut through it with her fork, and the rest of the food is un-remarkable. Overall, this in Not my favorite Hilton property, and I can't recommend it.",3,3,0,0
"It's fine
I stayed at Georgetown Inn for 5 nights on business. The room was large, warm & clean. Bed large & comfy. Furnature was dated but individual (I have stayed in many hotels where the furnature is non discript) & has character. Bathroom & shower was fine. I was worried at first that the room was near the lift & facing out onto the road but I had no problem with noise all week and the double glazing is good. Down side was no room safe, old tube TV which was a bit fuzzy & limited channals and no bedside light which meant walking across the room to turn off the standing lamp from the plug under the table! All these could be sorted out by the managemnt at very little cost Whilst there was free wi-fi, the computer internet in the business area was very expensive. All in all I would stay there again if I came back to Washington.",4,3,-1,1
"Good value for the money.. Well run operation
This place was a good deal for the money. We stayed 3 nights, during Formula 1 weekend, so the hotel was full. Still, the staff was helpful and competent. Room was clean. Bed was satisfactory. Good breakfast. Absolutely no complaints. Easy to get into town. If you're trying to save a few bucks this place won't let you down.",4,3,-1,1
"Very nice hotel
We only stayed one night. It was very nice. Nothing exceptional. The employees were all very courteous and efficient. My only complaint is that there is no privacy in the bathroom. There were French doors that did not lock or even close flush against each other. Other than that, the room was comfortable and nicely decorated and very clean.",4,4,0,0
"BEWARE...DO NOT STAY AT THIS HOTEL!
Staff argues with customers.
Dirty room...found trash from previous guests.
Bed Bugs
Faulty showers.
Poor draining in sinks, toilets, showers.
Poor or NO internet connectivity for a high price.
Only a couple of the elevators function.
Thin walls...let's say there are no secrets.
Dirty bedding...old uncomfortable mattress.",1,1,0,0
"Isolated and badly in need of a facelift
THere are only two other choices for Logan Airport: I have stayed at both and both are greatly superior to this hotel, which is out of the way and run down. I arrived shortly after lunch time, and the restaurant was closed. The shuttle did drop me at a very sad, run down family diner in the area. It's not the staff's fault the property is so run down. That is a matter for the owners.",2,2,0,0
"Great stay at great hotel!
My teenage daughter and I stayed at the Fairmont hotel in Georgetown on a recent vacation to Washington, DC. The outside of the building, unlike the San Francisco Fairmont, is nothing special. It just kind of blends into all the other non-descript buildings in the area. We were driving in and were immediately greeted by a valet and bellman who swiftly unloaded our car and took it to the parking garage. The lobby is lovely and, at 4:00 pm, very lively. We were checked in by a very nice and friendly young man at the front desk and, since we are President's Club members, we're given an upgraded room. I was very surprised at this because I booked the room at a very low special rate. The room was huge and lovely! It was at the very end of the hallway and was very quiet. The beds were extremely comfortable and the bathroom had good towels and toiletries as well as nice robes. The location of the hotel is fantastic. It's a very short walk to the shops and restaurants of Georgetown and an $8-12 (depending on traffic) cab ride to the museums. We had a wonderful stay at the Fairmont and I highly recommend it to those traveling to the DC area.",5,5,0,0
"Wasn't what I expected
From what I saw and read on the website I thought we would be staying at a swanky hotel with lots of perks. What they didn't say was that the time that I made my reservation, everything that was nice about the hotel was under renovation and my experience would be significantly different. The restaurant was closed, the beach/pool area was closed, no coffee in the hotel rooms, and the worst thing was that the fitness center had no doors so you felt like you were outside. That would have been fine if it was a bright sunny day, but when I was there it was cold, overcast and raining. When I went to the fitness center in the morning it was so cold, not to mention the machines were old, that I didn't feel comfortable to work out. I was staying there for 5 days and wanted to work out every morning, and didn't. Very frustrating, to not have the option to shut out the cold. To their credit, the customer service was outstanding so it was hard to complain, but I feel mislead when I made the reservation.",3,2,-1,1
"very nice stay
very nice hotel, clean large room. very nice happy hour and nice breakfast in the morning. rate was very reasonable for LA, good location and the staff is exceptionally friendly. would definitely stay there again. 
A previous reviewer suggested to stay in the back and we had a vey quiet room away from the street.",5,4,-1,1
"Charming hotel, fabulous location
Stsyed here for three nights and our only disappointment was that it wasn't long enough ! My husband and I and two friends combed through the N Y hotel reviews and plumped for the Casablanca and we were so glad we did. The hotel is small yet welcoming. The rooms were well appointed and exceptionally clean, the staff most helpful and a major plus was the oh so comfortable Ricks - a little haven to take a breather after a hectic day. Location wise, the Casablanca would be hard to beat - we certainly found everything we needed on our doorstep. Booked a 2 day hop on hop off bus tour through the hotel and we found this to be the best way to get out and about the different sights. Missing the Casablanca and New York already!",5,5,0,0
"Great Location
Stayed 1night here needing to go Penn Amtrak next morning. Rooms were nice as every other hotel in NYC small space. Checked in around noon or 1..Front Desk staff was terrible.I was the first one to say Hello.I work FT too so I know the ""Right away"" greeting when guest come through the door. I needed to print something off my CC Auth form since they never gotten it. I had to ask them if they had a business ctr and the answer was yes but not telling me where it was and so I had to ask where it was again and he told me to just take the elevator and 30 seconds later said go to ""C"". Sure I am staying on Employee Rate but does the service quality really drops because of that? When I came down later the lady was MUCH MUCH MUCH nicer just what a Front Desk Agent attitude suppose to be. Good or bad didnt get any of their names since I was in a rush. I found everything else was great except for the guy I encounter on C/I good thing I was in the Big Apple or else anywhere else my stay would be ruined.",3,2,-1,1
"Great Boutique Hotel
My husband and I like to take trips to NYC. We typically stay at the W (which we love) but on our last trip we stayed at the Shoreham.The location was fabulous! Right near 5th avenue stores, St. Regis Hotel, Bergdorf Goodman, London NYC, the Plaza and Rockefeller. Also tons of fab restaurants around. The hotel staff were wonderful and personable. The room was very clean and spacious for NYC. Our room had a massage chair and good size bathroom. We were greeted with complimentary champagne for a celebration! The hotel has a small bar with great energy. We will definitely go back. Great staff/service, superb location, great price overall great hotel!
M.Papageorgiou",5,5,0,0
"Bad, bad, bad
Upon arriving I could see the hotel was getting remodeled due the signage and main entrance being closed. After finding my way in I asked about the fitness center. It was closed due to the remodeling but in was welcome to take a complimentary shuttle tomthe Westin. I asked what time of day I can do that. It is offered at 12:30. I think most folks on business might be out by that time. Due to the importance of working out for me I asked to transfer from the W to the Westin for convenience. No that is not an option. They can get me a cab when want to workout?Really? Isn't it all the same company? While I was changing a co worker asked the front desk about a restroom available for non guests. They said they didn't know if it was open. When I checked in I was told I had a gift bag and asked if I wanted it to take or it delivered. I offered to take it, but was told it would be easier to deliver.....why ask??? They don't know if they even have a restroom right now so please dont pick this as a next vacation spot or business trip!",1,2,1,1
"Comfortable stay, but be careful with room service!
I stayed at this property during a recent business trip to San Diego. The room was comfortable and clean and the location was handy to the convention center and the gaslight district for entertainment/restaurants. The walls were a little thin, so I could hear my neighbors cell phone conversations but this was not too troublesome. The gym is clean, conveniently open 24 hours a day and the equipment is well-maintained. The food at the Lael restaurant was good, as was the meal I had at Sally's on the waterfront. The only negative was the food poisoning I experienced after ordering soup and sandwich from room service. Once symptoms started (~6 hours after ingestion) I immediately contacted the room service manager who was very apologetic and removed the charge from my bill. Unfortunately, I was incapacitated for an entire day during my stay and stuck in my room until the symptoms resolved. Given the quick onset of symptoms and resolution within 24 hours, I suspect this was a case of food poisoning obtained due to food handlers not washing their hands appropriately. If I stay at this property in the future, I will be certain not to order from room service!",3,4,1,1
"Excellent Hotel - Highly Recommend
We stayed at the Sofitel over the weekend and had a great time. We arrived around noon and were able to check-in to our room, #601, a corner room overlooking 17th Street. The room was huge with 2 full walls of nothing but windows. The bed was probably the most comfortable I’ve ever slept on in a hotel and the room temperature remained very consistent and comfortable. The TV offered a great selection of stations but the reception was a bit fuzzy. Shower had excellent hot water and pressure. The only complaint I have is the noise level from the street (which isn’t the hotel’s fault), the running elevators and a consistent popping-like noise that never quit. Also, I think the valet parking is so overpriced at $41 a night! We sat in the bar a few times and enjoyed the different drink options such as mulled wine and loved warming up by the fireplace. The location was great for getting around to all the historic sites. It is also close to some great restaurants (Tria and The Dandelion Pub). Overall, the hotel is excellent and I would highly recommend it to anyone visiting Philadelphia.",5,5,0,0
"Staff was terrific
The staff at Henderson's Wharf are some of the most friendly and helpful people you will ever meet. The breakfast staff were amazing. I would recommend eating the buffet breakfast just to watch the staff in action. The hotel location is fantastic. The rooms are quiet and the bed is top quality. You will get a good night's sleep. The parking is convenient. Everything about our stay was easy and comfortable.",5,4,-1,1
"Location, location!
We had a 4 night stay at The Paramount Hotel during January. It was our first visit to New York City and the hotel is in the middle of Times Square and all the action. On arrival we were upgraded for free to a queen sized double room. The room was on the small size but well planned out. It was clean with views onto the streets below. It was warm and surprisingly quiet. The lobby was a hive of activity with free wi fi. Just a step outside onto Times Square and ideally situated for other major attractions. Would recommend.",3,4,1,1
"Nice, cheap and clean with a good location
I stayed at the Hotel Mayflower for 8 nights, when I attended the JavaOne conference and this hotel is well worth the $127 I paid per night. The reception staff are very nice and they help you with all your requests and the only remark I have, is that the complimentary breakfast is a bit boring after a few days, but on the other hand, it's included in the price, which is not so common in the U.S.
If you get a room which faces Bush street, then I advice you to get som ear plugs, because there are a lot of traffic and there are also lot's of ambulances and fire trucks on this street during the nights.",4,3,-1,1
"Last minute trip!
My husband was stranded in Houston and could not fly home to NY following Hurricane Sandy. The closest the airlines could get him to home was Boston. So, I booked a room at the Omni Parker House last minute and drove to pick up my husband. The night I arrived I was to also pick him up from the airport. I checked in to a very comfortable room while my car was parked for me. I appreciated the personal aspect of being called by name and treated as though I was a very special quest. Never mind the fact that the beauty of the lobby could well make up for any short-comings that may have existed!!! I have spent quite a bit of time in NYC and have now realized that my future metropolitan visits will be in Boston. What a great city. And this hotel, with its grand history and great location will be our hotel of choice on our next visit. The service, the food, the history, the accommodations.... The Omni!",5,5,0,0
"Centrally Located But Not Clean?
Stayed there with my DH last week for 3 nights on business. Reservations were made for by trade organization so we were locked into this venue. The lobby was busy and grimy. Service was just ok. The room was understandably small but dirty in corners. I lifted the seat cushion off the sofa in my bedbug inspection (no sign of them) but was dismayed by the dirt, hair etc. that I did find. We didn't sit there for that reason. Also the layout made for some interesting maneuvering. The toilet was tucked in tight between the tub and the sink so I felt like I was in an airplane w.c., had to tuck the shower curtain in to sit down. The ac worked poorly. TV reception was scratchy. All in all, nothing terribly wrong but nothing I would return for.",3,3,0,0
"Not the best.
We arrived after staying at the Omni in downtown Austin the night before. Unfortunatly, the Omni was sold out the second night on our stay so we did Priceline for a 4 star hotel in downtown. We ended up at the AT&T education and conference hotel. I read the rooms were very small compared to most hotel in downtown, so we requested a larger room with a view of the city. Once we arrived to our room, there was zero air. I know many hotels are working toward green sustainability, but at least keep the air on 78 or so to keep it from being musty. It took about an hour to cool, and in Texas that is a long time to be hot in a room that prices at $169 to $300+ a night. As I checked the air vets, there was so much dust that it was blowing out everywhere....not to mention the entire room had dust all over the desk and night stands. I am assuming this room had been vacant a long time. The view of the city was unfortunatly not what we asked for, because there is stained glass on half the windows, so you would have to be 7 feet tall to see anything. The room felt so cramped and closed in due to the stained glass and the other window didn't really have a view of anything. The room was the size of a motel 6 and the fridge didn't work that was provided either. It made a humming noise all night, but we were able to turn up the tv to avoid the annoyance. Now, I wish I wasn't assigned this hotel through Priceline, because I read the beds were not comfortable. Boy, was that the truth. It squeeked every time you sat or moved on it and felt like concrete. Of course, coming from the Omni beds the night before...that made it even harder. The few positives are: Free wifi and good room service. They charge the usually expensive valet parking but the valet guys were very nice and helped us with directions. They were tipped very well for their services. I would never stay here again and will make sure to pay a little extra to stay closer to downtown. With Priceline, we paid 125 for the one night. One last thing, as room service was delivered we notice a small black bug on the comforter that I thought I felt crawl on me earlier that might. Not sure if it was because the room seemed vacant for sometime or what, but very gross nonetheless. Two stars for valet help and food.",2,2,0,0
"Amazing bed and great location!
We stayed at The Distrikt Hotel for a long weekend in March and found it is ideally located for Times Square and the subway. The hotel was very clean and the room attended to daily. We were upgraded as we tweeted and ""liked"" on Facebook. The staff were very friendly and helpful. They couldn't do enough for us. 
The bed was amazingly comfortable and although the room was not massive, it more than met our needs. We ate at the bar and had a couple of great cocktails at the bar.
I would definitely recommend this hotel for anyone visiting NY for a long weekend. It's ideal location and lovely comfy room is a very comforting thought after a long day shopping ;)",5,5,0,0
"Good location, not so friendly staff
Having stayed in La Quinta inn in the Austin Capitol area I certainly did not find this version of La Quinta friendly at all. I admit, San Antonio is a totally different city full of way more tourists than Austin (I'm referring to the riverwalk experience), however, I felt like every time I asked something in the reception they were in a rush of ""getting rid of me"".
I specifically required a non-smoking room, and yet, the room smelled like cigarrettes all over it.
Not sure if I would stay again here though, the price is pretty reasonable and the location is excellent.",3,3,0,0
"Extraordinary view!
Just finished my third stay and enjoyed it very much. This hotel has really improved since my first stay five years ago. I definitely can recommend it now and would have no hesitation about going back. Five years ago previous staff members were trying so hard to be hip they were unhelpful to the point of insolence. Things had improved by a few years ago, but now the hotel has it right. Everyone is pleasant and professional, always smiling and asking how they can help. 
My room on a high floor was clean, comfortable and attractively decorated in a modern way. Its view was spectacular, almost ""star wars"" like at dusk when the lights from passing rush hour traffic illuminated both levels of the bridge, the FDR Drive and the local streets. The Roosevelt Island funiculars passing back and forth on their cables high in the air and boats going by on the East River only added to the effect. 
If someone wants to experience a dazzling NYC skyline at a reasonable price, a room facing south at The Bentley can not be beat. 
It is true that sometimes you can hear other guests - mostly in the halls where is seems some people forget to speak quietly. The walls are not that thick, however I never had a problem sleeping in any of my stays.
The hotel is located near world class hospitals - both people's and animal's. It's an easy walk to NY Hospital/ Cornell Medical Center, Rockefeller University, Sloan Kettering and the hundreds of doctors offices clustered around them, as well as the Animal Medical Center which is right next door. Midtown is also very convenient with great shopping not far away. Taxi's are plentiful and the subway to more distant parts is at 59th and Lex. Not next door, but not an unpleasant walk either.",4,5,1,1
"Great place to stay!
This is an incredibly welcoming hotel. Attentive personnel, nice amenities, wonderful location. We had a Superior Room with a Water View, and it was great.",5,5,0,0
"The dirtiest hotel I've ever stayed in
I have never stayed in such a tired, dirty hotel. The check in took forever and the staff were unfriendly. When we left our luggage the lobby smelled of dried urine. The room was so dreadful. There were hairs from previous occupants in the bath and shaving hair on the sink. I would have complained but this would have meant another 25-45 minute queue. Only goo thing near Penn Station. However would be better to stay in another hotel and pay for a cab. Since returning I have been diagoned with skin infection and I was asked if I had stayed in a hotel recently.",1,1,0,0
"Terrible food
I stayed in this hotel 3 nights. The breakfast was the same every day and very poor: scrambled eggs, two-three types of cheese and one type of ham. The complementary dinner was a single baked potato with ketchup. To be able to checkout from the hotel I chased for 15 minutes the hotel manager. Location is good if you have a car, but if you came there with a taxi you will starve. 
The room was clean and the room service is perfect. In general very low price/quality ratio.",2,2,0,0
"DO NOT STAY HERE!!!!
Some friends and I decided to take a trip down to Austin for the weekend, which just so happened to be the weekend of SXSW. This hotel was the ONLY one in the city to have rooms available...now I know why. 
While I usually stay at the Omni Hotel in downtown Austin, this time there were no vacancies for the last minute trip. I found it weird that even hotels further from this one were booked, and this one still had enough rooms available. I had never stayed at any Wyndham property so when I got a banner that I could earn 1000 miles towards AAdvantage for each 2 night stay I decided to sign up for a Wyndham rewards membership. When we arrived at the hotel, the staff was really rude, the rooms stunk like mold and mildew, carpet was disgusting, the tub had a dip in the middle as if it was falling through, the doors to all the rooms were dirty with black hand prints all over them. There was a fire hazard because the alarm clock was connected to the back of the outlet as oppose to plugged into the outlet. Old tv's didnt get any reception, breakfast was a joke, stale doughnuts and cereal the furniture in the lobby was really old and smelled, the beds were lumpy and another was harder than the ground. I can go on and on...
Now that I get back I find out the hotel declined my mileage for AAdvantage so when I called I got a rude guy on the phone bluntly saying he did not want to help me that I had to call back the next day. It overall has been the worst experience I have ever had...EVEN MOTEL 6 HAS BETTER SERVICE AND CLEANER PROPERTIES THAN THIS PLACE!!!! You definitely get what you pay for...I would much rather pay more to stay at a property where people are wanting to help you and treat you like a human being and where the rooms are clean.
It only has 1 driveway into the property, if you pass it good luck trying to find your way back to it. It is in a horrible location.",1,1,0,0
"Great location!
The front desk staff was exceptionally nice and accommodating to me and my family. We stayed in a room with a partial view of the ocean. Every night around 7:30 p.m. someone came to the room with a stack of chocolates asking if we needed turndown service. The room needed better air circulation, but if you opened the sliding door the ocean breeze came through. 
The hotel is just steps to the ocean and shops are within walking distance. I would definitely stay here again.",5,5,0,0
"Great location
The hotel is in a great location - right next to Nordstrom and just off of Michigan Ave. The breakfast selection was comparable to a Hampton Inn breakfast, except a hostess seated us and the plates/silverware were not disposable. The room was spacious, and the employees were all friendly and helpful.",4,4,0,0
"too much ado about nothing
Expesnsive and not worth the money you spend. Don't waste your time and your money. There are much better options in NY. Slow room service. Inneficient restaurant. You must pay internet even in a $450 room. No coffe in the room no refill when asked for the machine. I needed a fridge for my medicine and had to wait for availability, asked for minibar to be removed and got charged for items not even there(removed after complaint). We were locked outside our room with no plausible explanation and personnel treated us like trash when we complained. I payed a day in advance to be able to get early check in an was not given late check out (I got one hour...amazing...) If you are an Idiot or a Parvenue it is your choice...otherwise...run....",1,1,0,0
"I will think twice about staying here again...
I have always been a fan of the Fairfax Embassy Row hotel in DC. I have stayed here several times and have suggested several people to stay here as well. My latest visit to the Fairfax proved to be extremely disappointing. I am a Starwood elite member, but NO elite member benefits at this property. My room was no larger than 180 square feet and had no desk/workspace, and the layout was awful (the television is placed perpendicular to the bed) so impossible to watch if sharing the bed with someone, and only possible to watch by lying on your side. Also, my room had a horrible view of the back loading dock. This hotel is part of Starwood's Luxury Collection, again, does not give elite member benefits like bottled water, breakfast, etc. What I did get is a room full of dust and a shower full of mildew (please see the gross pictures). I asked to speak to the manager to show him/her my room and I was told they would come right up, but they never did. 
I love the location, but this property has no customer service. I have quite a few reservations at this hotel in the next few months that I am seriously considering canceling",2,1,-1,1
"Wonderful Stay.
Room was nice albeit slightly outdated. Beds were great, breakfast was fantastic, all in all a wonderful stay. Staff was friendly and efficient, check-in was extremely fast. I would definitely stay here again. Also worth it to note that the desk chair was the most comfortable of any hotel I have ever stayed in.",4,5,1,1
"It was ok
We were in town for a long weekend, two nights, it was fine, the area was convenient and safe, a nice little breakfast and lunch place, (The Egg and I), right on the corner on your way out of the complex. The suite was large and quiet, clean, but a little dated, the staff was very nice and helpful. They were very accomadating to all our needs! Extra towels, bed linens for the sofa bed, directions around town, etc. It suited all our needs for the weekend.",3,4,1,1
"Not recommended
I stayed here on my visit to the riverwalk and Alamo and very disappointed. The room was basically clean but not to my liking. There was a rain storm and there was water coming into the room. I was on the ground floor of a 3 story motel but the water was running down the wall. This problem has obviously existed for a long time as sign of futile attempts at repair were very obvious.
The thermostat was broken and the only way to turn the air on and off was to hit the reset switch on the unit plug. It was inefficient as the unit was placed high above the window and the vent blew the air directly into the ceiling and continued to run unless it was manually turned off and was noisey which meant a very restless night 
The location is ok with just a half mile walk to the Alamo and riverwalk.This is the only good point to this motel.
I will pay a higher price next time rather than stay here",2,2,0,0
"looks can be deceiving
beautiful hotel,but the service leads alot to be desired.i booked by room from priceline.the ad said king or 2 doubles.i needed doubles since i was traveling with my teen daughter,i ordered 2 rooms,one for my brother,we were attending a meeting in the area.when i booked the room i called priceline to make sure i got the doubles room,well of course i didnt get the double.after much discussion i was offered a doubles room with a city view,i had paid for a bay view,which does cost more,i was never offered a price adjustment.i had never been to this hotel before.well if you get a city view room you get the trolley,which seems likes it goes all night,after 4am it was just constant bell ringing.i paid over 1200 for a room i couldnt sleep in.i loved the bed and bedding.the room was just avg.kinda small,the grounds and views are excellent,but i would never step foot in there again",2,3,1,1
"Big Pros and Big Cons
I'm a bay area resident, so I am familiar with the area. This hotel is located next to Chinatown and to North Beach, and within walking district to the main financial district area. 
Pros: 
- I got upgraded to a Bay View room on the Exec floor because of my status. The view from my room was amazing. I could see Coits Tower, the bay, and alcatraz easily (it was a clear day). 
- Rooms were very clean and well oriented
- Staff was very friendly including the housekeepers who always said hi if you walked by them. 
- The Hotel feels newly updated and definitely is oriented towards business folks. 
- This is the only SF Hilton that has an exec lounge (which i think is silly...)
Cons:
- $50 (that is hotel discounted) is obscene in my opinion. 
- Having status, we were told there would be waters in the room for us. They only had the pay ones...
- If you stay on a Saturday night on the Bay view side, it is LOUD. I mean REALLY loud. I saw that there were earplugs on the side table, which I thought was odd (especially because this is a 2 person room, why weren't there 2?). Starting at 11pm until 2:30, I could hear everything. I felt as though I wasn't on the 23rd floor, but instead in a room above a club with loud laughing people. I think that the hotel should have a note about this in the room or let those that are moved to a Bay view room, you should be warned. This was not mentioned to me at all, and if it had I would have chosen to not upgrade so I could sleep through the night. 
- the Air/AC in our room stopped working at 11pm at night. Didn't matter what i set, the air didn't move. Being in my PJs, I didn't want to call someone then. It had worked fine the night before...
So as I said, the hotel is nice, upgraded, but be warned on the noise if you are a light sleeper.",3,3,0,0
"Trapped in the last century!
The langham is a gracious hotel with large rooms, a convenient location and excellent room servicing. 
Sadly it is trapped in the last century with its processes. Why does wi-fi cost $11.00 per day per device? To gouge a profit of course.
Why is the person who has booked 3 rooms refused access to 2 of the rooms despite them all being booked in the same surname at the same time through the same web site and being listed on the same printout from that web site? Security was the reason given! For whom I wonder?
The beds are great and Kamal at the door was impressive but David at the front desk had clearly risen to his level of incompetence and lacked management decision making.
The lady checking us in also struggled with English requiring things to be repeated multiple times and ever more slowly adding to the frustration.
Given recent excellent experiences in New York I can't recommend the Langham. Try somewhere else.",3,3,0,0
"Great Hotel - Great Location
This was my first overnight stay in NY City and I was unsure of what to expect room wise (cleanliness / size). I heard NY City hotel rooms are small. The room was bigger than expected and very clean and modern. The room was a corner room with many windows. The bed was very comfortable. It was an easy walk to the Gershwin Theatre (and the Theatre District) on 51st street. Times Square was about a 5 minute walk from the hotel. NBC Studios was about a 15 minute walk. The service at the Westin exceeded my expectations. The hotel employees and doormen provided many good tips on getting around the city and were very polite and helpful. 
There may be hotels that are cheaper in NY City, but this hotel is worth the extra cost in my opinion. The hotel was clean, secure, and had a friendly welcoming atmosphere. 
If my travels take me back to NY City, plan on staying at the Westin again. I would recommend this hotel to other travelers.",5,5,0,0
"Nice Hotel
I stayed at the Doubletree in Feb 2012. It was my first trip to Dallas, and the price was $99 a night and the king bed was very comfortable. They greet you with a hot cookie when you check in, and upon request they gave me another cookie later in my 4 day stay. They run a shuttle van at no extra charge at set times back and forth to the Galleria, a large shopping mall nearby. I had a wonderful vegetarian grilled sandwich twice for lunch while there because it was good. Across the street, walking distance, is a restaurant called Saltgrass. I had shrimp stuffed with cream cheese, wrapped in bacon, and coated with barbaque sauce. I would recommend it. For the cost in a large city, this place is wonderful.",4,5,1,1
"Miserable night for women
If you are a young woman, this is probably a comfortable and nice hotel. If you are a middle aged woman - STAY SOMEWHERE ELSE!!! While the bed was comfortable and clean, the way they make the bed makes it impossible to sleep well. The bed has a very thick and heavy comforter on the bed. You CANNOT TAKE IT OFF HOWEVER, AS THE SHEET IS ON TOP OF THE COMFORTER, SO YOU EITHER HAVE A VERY HEAVY AND HOT COMFORTER OR NOTHING AT ALL COVERING YOU. Most nice places have a nice comforter, but you can take it off if you are hot - NOT here. We had the AC on 60 and I felt like I was in a 500 degree oven.",2,4,2,2
"Like stepping back in time (and not in a good way). Avoid!
A historic NY hotel, looks grand from the outside, lobby looks fine, but once you venture any further it's like stepping back in time, except that the hotel would have been better maintained back in the 40s than it is today.
The corridors have an old smell, and the carpet looks filthy, and once in the room the smell is even stronger (though you don't notice it after a few minutes in the room). The room itself had a TV and fridge, but was in a very neglected state. Just check photos on TripAdvisor people have posted of the rooms to see what they're like.
The bed was comfortable, though fairly narrow for a US ""double bed"", and I slept well (though I wonder what it would be like temperature wise in the middle of winter or summer).
The daily cleaning of the (incredibly shabby) room was satisfactory.
The reception staff we're quite abrupt/pushy (even for NY standards). 
This hotel needs to be gutted and completely refurbished from scratch. Shame on the owners for letting it get into such a bad state.",1,1,0,0
"Terrible Service
I use to stay at this hotel when it was still a Hyatt, I enjoyed the front desk staff at Hyatt (mainly Glenda,Charles and Kat). They were always welcoming and remembered me (or at least made me feel like they knew me). When I stayed at the Sheraton this week it was completely different.
 The hotel looks 90% better then what it did but the staff was short, rude, and seemed to want me away from their desk. I checked in and reserved a King overlooking the capital. When I went to my room it was a room with 2 twin beds I called the front desk and they stated that I was unable to change rooms at this time. I accepted this and decided that as long as I am not being charged for the upgrade I'll be fine. In the middle of the night my AC was not working and I had to call the desk again and they said they would send maintenance to take a look at the issue. After 2 hours of waiting I decided they were not coming and called the desk again and no one answered. I gave up and tried to get to sleep. 
 The next morning I was going to check out early because of my experience and the front desk agent tried to charge me an early departure fee so I stayed but demanded to change rooms. This was honored and I had no issues the rest of my stay but the whole thing left a bad taste in my mouth and I will NEVER stay at a Sheraton again.",1,1,0,0
"Let's be honest about a few things...
While this hotel may say it's in Union Square, it's several blocks away. I would say it's in the Tenderloin area...which isn't a very touristy or completely safe area (hence the added security at the hotel). Not only are there plenty of homeless in the blocks surrounding the hotel, there are also a lot of hostels and run-down older hotels as well. If you head toward the actual Union Square area or the Financial District, things improve considerably
Another thing is the price. This is a nice hotel. It ISN'T a $250/night hotel (for a tower room). I recently stayed at the Hyatt Regency in Denver and paid $129 a night for a hotel that was much, much nicer. It's the little things, but they add up.
This hotel lacks a few things that a nice place, I feel, should have. For one, there are no vending machines, so if you want a late night soda or something like that, you're out of luck. Call room service and pay a premium. If you're not in a tower room AND above the 30th floor, you're not going to have much of a view. My wife and I were lucky as we ended up on the 41st floor, looking west and north, so we can see the ocean (just barely), city hall and the Golden Gate Bridge.
The finishes of this hotel aren't on par with a premium hotel as well. Again, it's a little thing, but they all add up.
The nice things about this hotel, the breakfast buffet is extensive (but $38...it's breakfast for heaven's sake!), the views (in the right room) are incredible, it has a built-in Starbucks (though it closes earlier than the others in the neighborhood) and it is conveniently located to the BART.
It is within walking distance to other areas, including Chinatown (about a 10-15 min walk), the Financial District (10-15 min walk) and Union Square (about 5-10 min walk).
Would I stay here again? Hmmm...tough question. Not unless the mayor of SF does to the area what Rudy Guiliani did to Times Square about 15-20 years ago and clean it up. I'd rather take my chances in the ACTUAL union square and maybe head to the Grand Hyatt. Remember...this hotel is in a VERY ""hostel"" neighborhood.",3,3,0,0
"Not a great value for the $
So I booked a Queen Deluxe and requested to be on a pet free floor and in a room facing inward to avoid the noise. Those requests were honored. Check in was quick. When I got to the room I could not believe how small the room was...well I could because I read the reviews on TA but I didn't want to believe them. Also be aware the room I was in only had shutters covering the windows, this is a problem for people who like to sleep in the dark like me. The bed was very comfortable, the bedding and pillows were great. The bath products in the room are my favorite (Aveda). Be aware there is no where to put any of your clothes in this small room and hardly any space to put your luggage, thank god for the closet (requested extra hangers). The bathroom (pocket door) was an average size with good hot water, decent water pressure. I do think for a hotel this nice and pricey they should have softer towels. It was nice to have a mini bar in the room, there was room to stash some of your own drinks in the mini fridge. You are able to adjust the temperature of your room which is nicer than just a fan.
So over the next night there were some problems, when we mentioned them to the manager on duty we were upgraded which was really great. The new room was a suite, really amazing. My advice would be to spend the extra money and upgrade, you will be happy you did. Our new room faced Geary street so it had blackout curtains. There was a little noise from the street but not a big deal. Since we moved to a different floor there were different toiletries (C.O.Bigelow). Favorite part about my stay was the free coffee and tea in the morning, which is available until about 11am I think and the wine happy hour from 5-6pm each night. They also provide you with most toiletries if you forgot any, nice touch!
I had dinner one night at the restaurant and it was excellent.
The location of the hotel is great, very safe. The staff is overly attentive and always there to help.
I would only stay at this hotel again if I got a suite at a good rate.",3,4,1,1
"Really like the Warwick
Stayed at the Warwick while attending a conference. Stayed there once before several years earlier when my wife joined me for the trip and had a great experience so went back again. Checked in on election day, showed up a bit early but had no problem getting into the room. Room was terrific (well appointed, very comfortable bed, flat screen TV, nice big bathroom). Service was great from everyone involved. Even had a little balcony.
Workout room was small but had the necessities (aerobic equipment, dumbbells, combo weight machine) including water, towels and free oranges (nice touch). They also have a roof top heated pool which is a very nice addition. Had an appetizer and drink at the bar but never used the restaurant, but everyone was nice. 
Only two potential down sides. One is the location is a bit of a walk from the main downtown venues (8-10 minutes) but that also meant it was a quieter neighborhood (mid-town). The other is the fee for internet access, which wasn't a surprise but still might annoy some folks.
Overall opinion is that the hotel is on my very good list. I'll stay there again when I go back.",4,4,0,0
"Great time
The room was immaculate, the view gorgeous and the Staff was beyond helpful. 
The included Breakfast Offerings more than filled us up for our morning site seeing. 
Quiet part of city so sleeping was no issue.",5,5,0,0
"Nice little room
Booked a room here 2 Fridays ago because I did not want to take the subway home late at night.
Room was very small, but very fresh and clean. Nice bathroom amenities. My partner and I used the room strictly to get some rest. We did not use any of the hotel amenities.
In my opinion, this is a 3 to 3.5 star hotel, not a 4 star.",3,3,0,0
"DO NOT STAY HERE
Came for Memphis in May ...no hot water to take a shower ......very small,smell bad....Refrigerator didn't work so why was it still in the room... no mircowave....the continental breakfast was like a Little Debbies snacks cakes.... no room service.....No towels....we paid $345 for 2nights and the hotel should have been $29.99 a night .....They should have paid me to stay there...this is a motel not a hotel. :(((",1,1,0,0
"Not your Father's Marriott
This stay went from hero to zero fast. Layed over, I went here on a recommendation from the airline agent, who gave me a voucher. My son and I took the rail directly to the hotel and to my surprise we were met 10 steps off the rail by a clerk who checked us in. We arrived to the room and I could immediately see that this was not to the Marriott standard I have experienced. It looked very worn and there was no stocked fridge. It then dawned on me that they probably give the overnight holdovers the worse rooms and save the best for their multiple night guests--I could be wrong but doubt it. I then went to the bar where the manager and the bartender were serving two patrons and completely ignored me until the manager walked away and I waived my hand in his face to get him to give me eye contact and he finally acknowledged my presence. He then told me to go the bartender for help and quickly changed his mind and decided to pour me a beer. Next bad experience was the shuttle to the mall. The driver sped and ran stop signs and was very unsafe. Last straw was the next morning while packing, I saw a cock roach that was about 2 inches long, running across the floor. Horrible experence! They will never see me again there.",2,1,-1,1
"Decent hotel - but missing some amenities
I stayed at the Jewel in June for 5 nights based on the very good reviews on Tripadvisor.
On the positive side, the room was clean and comfortable and the location of the hotel (opposite Rockefeller Plaza) is wonderful and very handy for visiting much of mid-town Manhattan. 
However, a few things to know before deciding to stay:
- there is no real lobby and no grand entrance 
- there is no real concierage
- feels more like an apartment building with hotel rooms - rather than a hotel. 
- the air conditioner in the room was quite loud
- my room was quite dark facing the side of the hotel and looking out at other office towers. 
- there is no breakfast offered at the hotel but is available at a neighbouring hotel a couple of doors down at a restaurant called the Terrace. The breakfast buffet at the Terrace was overpriced for what it was and did not even include coffee.
- the standard room I stayed in was on the smaller side which was fine for 1 person but probably a bit tight for 2. Bathroom was rather small too. 
- I stayed on the top floor (level 15) which meant I had to take a lift to level 14 and then take a separate lift to level 15. This was a hassle to do every time (especially because the lift from 14 to 15 is very slow and I ended up taking the stairs every time).
- My room was located next to central airconditioning unit which was quite loud (like a vacuum cleaning running 24 hours a day). While the room was fairly well insulated from this noise it wasn't completely. 
Would I stay here again? Only if I could not find anything else within its price category.",3,3,0,0
"Nice hotel, excellent location
Nice, clean room, in a very well kept, traditional style hotel. Comfortable beds, in a surprisingly spacious room (we booked the petite). Good size bathroom, HD t.v. and good in room coffee making facilities. Good views of street from window.
Literally steps from the 'T' stop, and in great walking proximity to Boston Common and lots of tourist attractions. Lots of shops are within a short walk/short subway ride away.
Downsides were having to pay for Internet access, the Concierge was not particularly friendly or helpful. Breakfast was expensive but there is a nice 'Bon Au Pain' on the same block.
I would use the hotel again, and recommend it to others.",4,4,0,0
"Decent Hotel but Needs Some Adjustments
I am actually writing this review while still in the hotel. We are in room 1205. If you stay at this hotel I do recommend requesting this room. It is a nice corner room with a decent view of the Washington Monument. Also high up enough to not be terribly bothered by the street noise. 
Pluses for this hotel....
Location - Near lots of restaurants, bars, shops and about a 10-15 minute stroll to most of the major attractions including the National Mall. Area has felt safe and I am a female who has done most of my sightseeing without my partner who has been at a business convention.
Minuses....
Valet parking is an outrageous $34 a night
They are doing some sort of upgrades in the hotel. Yesterday morning we were wakened an hour before we intended on getting up by some contractors LITERALLY outside the door to our room setting up tables and talking exceedingly loud. 
Housekeeping is spotty. This is the second day that we have not had our room made up. Despite being gone quite a bit yesterday our room never got cleaned. At 5 o'clock I just decided to call down and get clean towels brought up so we could take showers before heading to dinner. Now again today despite being gone for quite a few hours the room was not cleaned. I called down and was told someone would be up but yet no one has showed up.....and it is now late in the afternoon and I do not wish to have to leave the room now when I wish to be getting ready for the evening. Never have had this situation at a hotel. My partner will be back shortly after being gone since early this morning and I know he'd like to rest and also not have to leave so the room can be cleaned.
Breakfasts have been mediocre at best. We are Hilton Honors members and exclusively stay at Hilton/Hampton properties and the breakfast here has not been one of their best. They do have a lot to choose from but the hot items leave something to be desired. 
Depending on the price you get I would say that the property is probably worth taking a chance on for location alone.",3,3,0,0
"2012 New York Trip
Good Location for Central Park but everything else was a good walk away. There are plenty of taxis and they are cheap but in rush hour it doesn't move very quickly. The Hotel was nice and clean but a bit dated. Staff were very friendly. We had a drink in Harry's a couple of times and that was fine. We didn't eat at the Hotel, preferring to sample the New York atmosphere. I would really recommend Rue 57 for breakfast lunch and dinner.",3,4,1,1
"Nice Location, but not a 4 star by any means
My wife and I booked this hotel on the pretense that it was a 4 star that just underwent ""a multi million dollar"" room facelift, however upon arrival we quickly realized that the room was outdated with a dirty bathroom. I will say that the bed was comfortable, but it was difficult to get any sleep with the old school ""jet engine"" wall unit air conditioner. I would also agree with previous reviews that stated the front desk employees were very cold.
On the plus side, the location was central to everything, with Grand Central train station just around the corner. If you decide to stay at this hotel, I urge you to do your research and look for other hotels in the area.",2,3,1,1
"Better than expected
The Opal was the hotel used by myself and two of my friends during the New Year's week. We had chosen this hotel mainly because of the central location to some music venues we were going to see concerts at (Great American Music Hall, Bill Graham Civic). Because there were three of us we booked the junior suite. The room was large and comfortable, and thankfully quiet, even though it was a busy week and the hotel was completely full. The neighborhood was not a problem to walk around in as many people said. As in any city with a large street population, be careful walking alone. (When walking it is a good idea to stay close to the street side of the sidewalk to avoid the doorways and alleys). We found some great food choices and bar/lounges (Tommy's Joint, Hemlock Tavern being personal favorites). For my next vacation to San Francisco I will chose this hotel without thinking twice.",3,4,1,1
"Nice, warm and convenient
Always my choice when traveling to NY - a nice, warm and super convenient location. Within a reasonable taxi ride, this could takes us all the way to Meat Packing District or East Village - not to mention walking distance to Rockafellar.",4,4,0,0
"Clean but not perfect
We stayed Saturday night in Rm 1127 and while the room was very clean and relatively new looking, I was surprised how much of it looked unfinished or not right. The beds had holes cut in the headboards which appeared to be for bedside lights, instead they had table and floor lamps. The table lamp took up all the space on the bedside table, the clock radio took what little other space that was left. The desk where you would normally put your laptop to work also had a lamp on it, and while it did not take all the space up on the desk it did take the only plug available to plug in the laptop. Apparently there was to be a flat screen TV on a wall as evidenced by the wall mount for the TV, instead on the only other flat surface was an old 25 inch CRT style TV and the wiring for it stretched across the wall to it from the wall mount. The place where the old style TV should have been placed was left empty and unfinished. The coffeemaker did not appear to work so i tried to figure out where it was plugged in and realized that the plug was trapped behind the empty TV cabinet and would not reach a power source. Lets see what else. There was not any information provided by the hotel in the room about checkout or anything else for that matter, no paper, pen, nearby restaurants room service etc... Apparently there was supposed to be some form of continental breakfast, but when I came down at 8am there was none that I could see. I asked the concierge about Ellis Island tours and she had no idea and just pointed to the brochure rack for information. I had my laptop and could find that sort of information on it, what I hoped for was knowledge that only a competent concierge could provide. Finally, when I dropped off my room keys I was presented with a second charge receipt to sign. I refused stating that I had already been charged for the room the night before and had checked my account online to see that it had been debited. She tried to convince me that this was something entirely different at which point I mentioned that I had stayed in hotels before and never been asked to sign a receipt twice. She was still insistent, so I mentioned that if they wanted my Trip Advisor review to have even an average rating that she might want to rethink this type of trick. She then grumbled and gave me a copy for my records. Apparently the first floor of the hotel is made up of apartments and when I came back later that evening the front lobby and street was filled with the families that live there, just a little odd. Lastly, as I came out of the bathroom in the morning I saw a cockroach scurry under one of the beds. So check your bags before you bring them into your home, no need to have any other residents moving in.",3,2,-1,1
"Great location, helpful staff
My husband and I stayed here for 3 days in May and thoroughly enjoyed our stay. The staff were very helpful providing directions when we asked. The room we had was large enough for us . There is a good pizza joint up the street within walking distance called Vittos . We would definitely stay there again.",4,5,1,1
"Good Quality Hotel in a Convenient Location, Well Worth the Money
This hotel is not a 5 star property, but they do not pretend to be nor advertise so. What they are is a good quality mid price hotel that is secure, very conveniently located to most of San Diego’s attractions, very efficient and hospitable and well worth the money in a city of very expensive hotels. On the 12 floor, we found the hotel to be very quiet and enjoyed the city view. Each room has a small balcony that you can stand on to enjoy the view. Parking is located on the property, and is reasonably priced at $10 per day, but the parking spaces are the smallest I have ever seen and very difficult to get into and out of even with a smaller car. Carpet in our room was a little soiled, but the rest of the hotel looked very clean. Overall this was a good experience and I would recommend this hotel to my friends and family.",4,4,0,0
"Great Experience, Amazing location
First and foremost, the location of this hotel is unbelievable. 2 min in one direction to the Alamo, 1 min walk to the River walk - right where the good restaurants are, 2 minute walk to Childrens museum, and 2 min to pretty much everything else. We absolutely loved it.
The hotel itself is nice; looked like ti was very recently renovated. We really enjoyed our stay. The front staff was very helpful; room cleanings were accommodated to our needs. And the Manager’s specials were the icing on the cake (Free beer, wine on Wed and Thu from 5-7)
We will 100% recommend this our friends, and personally will always stay at this location when in San Antonio.",5,5,0,0
"Would not recommend
I stayed at this hotel for the first time during the weekend of March 30-April 1. I was with a friend who had booked the room on Hotels.com. She pre-paid for the room and for parking in the parking garage through the website. When we arrived, the front desk staff told us that there were no parking spots available in the garage, even though we had already paid for a space. After much arguing, the staff relented, and told us that they would find a space for our car. We could not understand why they chose to fight with us, if they ultimately could get us a parking space. The room was okay. It did have a large amount of dust on the bathroom shelves, which made me question the cleanliness of the rest of the room. Despite the good location, I would not stay here again.",2,2,0,0
"The worst experience of my 25 years traveling
I was here for a business trip, and I needed a normal good wi fi connection. It was terrible. I asked to the reception to solve the problem many many times, and they have been extremely impolite and ineffectual. I asked to change my room, because on other floors the wi fi worked, but they refusal to do it. Then I wanted to order service room, but the phone didn't work, and when I received the ordered food, it was not exactly what I ordered. If you also consider that the rooms are incredibly narrow, and the lift is too small for serving all the guests, and makes you waiting for a very long time, you can understand why I strongly wouldn't recommend to stay in this hotel. I have booked it only because it was the only hotel with free rooms in NY. Now I understand why......",1,1,0,0
"Wonderful service
I stayed for two nights at the Mediterranean Inn having booked it through my airplane booking. The room was quiet with a small kitchen area - sink, fridge, microwave and coffee maker - all very comfortable. I noticed there was an extra charge for use of the WiFi which is unusual these days but there is an excellent business centre with printers down stairs which is free and a Starbucks on the premises with WiFi so I simply used these. 
The desk staff was most friendly and helpful with maps and information. When the fire alarm in the room started to beep it was fixed right away.
What I most appreciated what happened after I had checked out. As my train left late in the day, they checked my baggage into a secure area. I have a medical condition which rarely bothers me - as luck would have it, it did that day. I needed to go back three times to my luggage - the desk staff couldn't have been more helpful, considerate and tactful,
When next I am back in Seattle I will certainly stay at the Mediterranean Inn,",5,5,0,0
"Great conference hotel!
Lots of rooms with an airwalk to the convention center. Not very close to DFW so expect a $50 cab ride.",5,4,-1,1
"noise
The interstate highway noise on the west side of the hotel is awful.",2,1,-1,1
"Not worth the money
I paid twice as much for a night at Back Bay as I did to stay at the Boston Park Plaza, not worth it. The hotel is beautiful but the rooms are very small and the staff is not friendly at all. I asked the concierge for restaurant suggestions, she acted irritated and provided little help. She looked as though she hated her job and made my family feel uncomfortable. We will not be staying there again.",2,2,0,0
"Adequately expensive
Lets start with the pro's: good location. Good lobby bar and restaurant.
Cons: 
The hotel is dated and showing it's age. 
The extra charge for en suite internet is infuriating. Lobby wifi is at best, erratic. When will high end hotels realize the Comfort Inn at half the price down the street offers complimentary breakfast and Wifi in the room, included int he price of the hotel?
No fridge in room- this is just ridiculous.
Rooms are small.
Took a shower, turned the handle for hot water and a screw fell out of the wall. I must say this is a first.
Attempted to split the credit card charges at checkout between my roommate and I. The clerk at the front desk told me she has to call the accounting department and THEY WILL CALL ME BACK. It would not be for several days until I knew for sure whether the charges will go through appropriately on the credit cards. This is downright unacceptable- it is a convention hotel, and I cannot imagine this being the first time this request came up.",2,3,1,1
"Not worth the money; small ugly rooms, nothing special at all
Our room was very small and ugly; the furnishings were horrible. Our bed was a taco bed -- curved toward the center. There was no where to sit except for one cheap, wobbly office chair that was paired with a cheap, high computer table. The A/C unit on the wall was old and REALLY noisy. Worst, we were placed in a room with NO VIEW WHATSOEVER! Not the way to treat loyal elite Marriott Rewards members. Lastly, there's no free WiFi here -- you have to pay $16.99 per day. Ridiculous!",1,2,1,1
"The ""good"", ""bad"", and ""ugly""!
I will start by stating we love this chain and Hotel Rex was certainly no exception! But...we may have stumbled into a bad weekend for not only Hotel Rex but San Francisco as well! The Oakland Bridge was closed down into the City for reconstruction, so the entire city was a bit off. 
THE GOOD: A perfect location near Union Square in a clean, fairly trendy area. Personelle that loves to take care of you and remembers yours and your dog's name. Pet friendly and with that said rooms are very clean and you would never know they allowed pets! Nicely decorated and good amenities such as an honors bar in the refrigerator that is nicely stocked AND you can use it for your own items without fearing charge like some hotels! Windows that open! Nice comfortable little bar with great wine free of charge in the evenings. Quick and efficient room service. Pet is free and they even provide a bowl of water and food dish. Large TV and lots of channels and even a IPod dock.
THE BAD: We were in room 601 and there was a very loud clunking noise (sounded like the ceiling was falling in) constantly. Don't know if it was the toilet above us or what? It would wake us up from a sound sleep! Although the bed was very comfy, the pillows were overstuffed and we both woke up with a bit of a sore neck! 
THE UGLY: Where the Bridge caused a problem for the city...a broken pipe and fire alarm caused problems for the hotel. The trek to and from the 6th floor with a dog the first night of stay was no fun! That said, this was no ones fault and the staff tried very hard to compensate for the problems and it was very appreciated! They sent up wine so we didn't have to hike back and forth, didn't charge me for taking a Corona beer from the honors bar since the bar was closed due to the flood and gave us a coupon for a drink the following evening. 
All in all a wonderful stay and we look forward to going back...as does our dog Fenway!",4,3,-1,1
"This should be a Hyatt Regency not a Hyatt House
Its unfortunate that Hyatt has classified this Hyatt as a Hyatt House and not a Hyatt Regency, but they had to classify all Sierra's to Hyatt Houses. This is a nicer hotel than a lot of regular Hyatts out there. I was in a king corner suite, that although oddly situated in the conference and excersize floor (noisy in the morning when the meetings start) was very nice, large, comfortable and full of technology, have of which I could not figure out (including the Roku and the Keurig (broken I believe) machine). My room even had an outside balcony with recliners and other chairs to enjoy the outside, although the view is of a parking lot. The large shower in the room even has a sitting area, but I did not like the gym style pump soap and shampoo dispenser. This is a major departure from other Hyatt properties and one that I don't particularly like because the dispensers are tiny and hard to get any amount out of. Also despite the large suite, the closet was very small and hidden behind the bathroom door, so you could either have the bathroom door open or the closet open, but not both.
My room because it was a corner room in a low floor was very noisy all night long, there must be a police station or other all night activity location next door because the traffic noise was high and given the all glass building the sound insulation is poor.
The parking at $22 per night as mentioned many times in other reviews is just absurd considering all the $5 parking lots around and the fact that even the Westin down the street only charges $18 per night for their valet. For this category hotel the parking should be half that at best.
The staff is very friendly and again, the breakfast as described in many reviews is tops for an inclusive hotel.
The workout facility is rather small and has basic equipment, and was not very crowded very early in the morning when I went, but I could see when I was leaving around 8:30 that it was very crowded. If the hotel is full, you can expect to wait for equipment.
Overall a pleasent stay, not very sure its worth the price.",4,2,-2,2
"not fantastic
The MO Boston is a clean new hotel in a good location. 
I stayed here a few times when the hotel first opened and thought my bad experiences were due to a hotel that was still finding it's feet.
Service isn't coordinated, so I spent a long time waiting for my welcome tea in my room and finally gave up and went to dinner. After dinner, my room hadn't been turned down even though the restaurant had made a production of asking for my room number when I sat down. They showed up at 10:30 to do turn down. The next morning, it was a long wait for my car. My experience was of always waiting and needing to ask multiple times, not of having anything anticipated.
The hotels interiors look like architectural renderings in a way that is lacking in any sense of history or place, but isn't offering anything new or interesting. You could be in Dubai or Singapore --but if you were the rooms would be larger and the service much better. Another thing about this hotel is it's heating and cooling system--its very quick to respond, but the air is both thick and dry like airplane air.
Because the hotel is nice, but there isn't anything amazing or compelling about it, it's prices irk me: lots of additions like $15/day for internet on top of the $600/night.
The one thing I noticed a big improvement in was the restaurant. They shifted from a pan asian menu to one that draws on local produce. I had three very good meals, and even after I moved to the Taj, came back for dinner. 
For me and my tastes, the MO is poor value and so hard to enjoy. I want there to be an amazing hotel in Boston--a hotel that is so wonderful it alone is reason to visit Boston, but so far the hotels in this city are not as impressive as the schools and hospitals.",4,4,0,0
"Great Place to Stay
Well, I'm from Tucson and I was at a concert at the US Airways Center. I needed a place to stay, so I looked into hotels in the area. I had a co-worker tell me that Van Buren was a horrible place to stay, very dangerous. I saw the prices and read the reviews, and I could see that the ownership must have changed. I thought, sure I'll give this hotel a try. Sure enough, it was a great place to stay, the rooms were very clean, there was even a piece of paper around the toilet seat that said it had been sanitized for your protection. Don't hesitate staying here, I would definitely stay here again. The staff was very friendly and accommodating, answered all of my questions and knowledgeable about the area.",5,5,0,0
"The most disgusting hotel I've ever seen.
The moment you walk in to the hotel you are met with the smell of urine throughout every hall way. They don't have AC on in the lobby or the interior of the hotel so the smell gets even worse in the summer heat. The rooms are gross, our non smoking room smelled like someone had smoked 25 packs of cigarettes in it the day before. The lock on both our hallway door and the back porch are broken, they put a screw in the door to replace the top lock?! The blankets look ratty and old, there are stains in the ceiling and missing tiles throughout the building. AVOID AT ALL COSTS!",1,1,0,0
"Look across the Street
We were in town for a conference headquartered at the Monaco. We chose to arrive a few days early and checked into brand X across the street for the weekend. The night before moving into the Monaco, we checked with the front desk and asked if we could get an early check-in. Since we could see how many rooms had lights on, we knew they were nowhere near even 50% occupancy on the weekend before this conference. We were told that early check-in would probably not be a problem. Guess what, the day shift people have the power and there was no way we were going to check in before 3:00 p.m. What prompted the stonewalling is beyond us. I believe it was because we didn't need to give our bags to the porters and pay to get them back. We simply returned to the competition where we had been granted a 4:00 P.M. check-out. We travel all over the world and it's customary to allow those coming in on flights that arrive before posted check in times to get their rooms if there is one available. Not HERE! The room was acceptable, sort of clean, not immaculate. Instead of individual soaps and shampoos, they have dispensers connected to the shower wall. Lighting was adequate. We would not return to a hotel that treated us the way were treated.",3,1,-2,2
"Worst value for money, only location is great
The room is ridiculously small, no wardrobe! Fridge under what is supposed to be a desk (so no room leg)
No space for baby crib/cot. I had to fold the stroller before getting into the room, it is that small!!
Toilet door handle falling apart (no bath).
Over 1000 bucks for 3 nights.. Not worth the money.
Location is the only good thing about this place",1,1,0,0
"Not worth the money
Not worth the money in my opinion.
Upon checking in the staff seemed ""bothered"" to have to check me in. When I had questions regarding the conference I was there for I was told to come down in the morning and check out the ""board"" when I asked what the ""board"" was she acted as if I was asking a stupid question, I had never been there how was I to know what and where the ""board"" was...., nothing more to help me out. Room was clean but for the money I didn't expect it to be so worn looking. Ice maker didnt work on my floor. The staff for room service was great, food was okay. Cleaning personnel were friendly and accommodating, maybe they should train the front desk crew. Will not stay here again. After 3 days moved to Washington Court Hotel based on a recommendation and it was great, Wish I would have started there.",2,2,0,0
"Great Boston Hotel
We recently spent 6 nights in this excellent hotel on our recent stay in Boston. Situated in a lovely leafy area, 5 mins from the Prudential Building/T station. Also has a 7 Eleven across the road for convenience. A very adequate breakfast of cereals/muffins/ bagels/ yogurts / fruit juice are available. Just enough to set you up for the day. We stayed in a spacious Studio on the first floor, which was beautiful. It has a very compact kitchen area with everything you would need. We didn't cook but it was handy for a tea / coffee. The staff are exceptionally good. Jessica and the girls are very friendly and helpful, nothing was too much bother. We mentioned a trip to Salem and we received a print out of times for ferries and trains. I would definately stay here again and definately recommend it. Much better than a large hotel. Also free internet access. The keyless entry is also excellent, No keys to bother about.",5,5,0,0
"Another great stay!
We stayed at the Double Tree and went to see the Tigers and Yankees play. We used the People Mover that was close to the hotel to get to and from the game. It's really nice having a two room suite. If someone is sleeping, you can still watch tv in the other room.",5,5,0,0
"AMAZING!
WOW! My husband and I stayed a night atthe Hotel Zaza for my besties bday and it was FABULOUS!!!!! Gorgeous, clean, beautiful rooms and pool! The whole property is perfection! We were worried because we'd never been there but we are DEFINITELY going back! The staff inside the hotel, poolside & the valet guys are amazing! Everyone at this hotel goes above and beyond to make the guest feel like royalty! They truly do ""love ya at Zaza!"" The Monarch restaurant also is great! The food is mouth watering!!!! 
M.W.",5,5,0,0
"Smart, traditional and well-placed
This hotel provided a wonderful base for 4 nights over the last 2 weeks. The location was terrific - close to some of the very best historic and tourist locations for Boston, easy access to the metro line. The hotel itself is beautiful - inside and out. When you come back to the hotel after a day out, you really feel pleased to be staying in something so elegant. I believe the rooms have been refurbished recently. Initially I thought they might be a little bland from pictures on the internet, but in fact they just feel very classy and are in keeping with the stately nature of the hotel. Staff were, as usual, extremely professional and friendly as in every Fairmont I've stayed in. And like many other Fairmonts, they have a dog who flops around reception and just makes you smile. 
We ate and drank it the Oak Bar, which was very impressive, very cool and buzzing with atmosphere.",4,5,1,1
"Needs work
The people who work at this hotel in the morning all need to be trained on how to deal with customers. The front desk lady was rude and the cook in the breakfast room was not very helpful.
My bathroom needed work. The door hits the ceiling light fixture. They have soap and shampoo containers hanging on the wall in the shower. After you get in the shower and get wet you discover they are all empty. If you don't use them anymore remove them!
Next time I will go to Hampton Inn.",2,2,0,0
"st patricks stay
Stayed at the hotel over st patricks day weekend, nice no frills hotel, great location to the river and close to my favourite spots on Hubbarb and Mag Mile. Room was super small compared to other hotels but if you are not in there much should not be an issue. Nice that the room window could be opened for the coolness to come off the water and the night breeze (yes I know you are dt chicago on this one but it was a nice) Higher floors the better. Noise on floors could be an issue if you have adjoining rooms as you could clearly hear thru the walls.",4,4,0,0
"Wonderful Location
We just returned from a 5 day trip to New York and we stayed at The Westin New York at Times Square. This was an excellent location. Very close to Times Sqare, subway station, great local restaurants, minutes away from the famous Madison Avenue, Fifth Avenue, and Broadway. The staff was very friendly and accomodating. The rooms were spacious and clean. We enjoyed our trip immensely and will return to the Westin New York at Times Square on our next travel.",5,5,0,0
"Superb Service keeps this Hotel one of the best in new York !
The New York Palace Hotel is our hotel of choice on visiting New York. The superb service and attention to every detail makes us feel as if we are returning home on every visit! The hotel, without our requesting, endeavours to give us the same room and the porters and staff seem to stay forever. They offer a coffee machine on arrival and as a result one can make a quick coffee in the room on waking in the morning. Any request is dealt with swiftly and with a smile! Taxis are hailed swiftly and no request is too much! Rooms are very large for New York standards Beware though that the bar fridge is automatic and charges if one merely llifts and replaces an item!
Can't wait to return and lucky to have left New York 2 days before Hurricane Sandy arrived!",5,5,0,0
"Location, location, location
Got the hotel through Priceline, stayed in the hotel for 8 days and, after low expectations following it's quite low rating, was pleasantly disappointed.
Well, there were a few issues: it took three days to replace a faulty coffee machine, the wi-fi in the room was unstable, the lobby is small and uncomfortable, the elevators are slow and the hotel charges a dollar for four(!) minutes of computer usage...
But despite the ""issues"" i enjoyed the stay - the location is fantastic, the price was acceptable (for upper west side), the rooms are rather on the small side but clean, comfortable and include a safe, iron+iron board and hair dryer (but no fridge) and the bed was exceptional. The staff was nice and even kept for us, for a week and free of charge, a present we forgot to deliver on time.
""And those were the reasons and that was New York"". 
Recommended - if you can get a deal for about 150$ or less.",4,3,-1,1
"not as nice as the pictures online
The rooms were very dirty, and the hotel was not as described online. Again not as expected for a stay. Another night we stayed at the Comfort Suites on Keim Circle and were very satisfied with the hotel.",2,1,-1,1
"Home stay
We sold our home and needed a place to stay before a trip to panama. Hawthorn was a great idea. The breakfast is good!",5,5,0,0
"Pretty lackluster
I will preface this by saying that I am used to staying in Joie De Vivres, Ritz Carltons, and boutique hotels, so perhaps I have been spoiled. However, even based on comparable Hyatt and Marriott rooms I have stayed in, I'll say this Sheraton is really dreary. Our room was $340/nt, so I was expecting a certain level of service and quality. Other hotels that are much nicer have similarly priced rooms in the area. Even the Ritz was only $20-40 more than The Sheraton, and The Standard was less. The Sheraton's newly renovated rooms are in serious need of a renovation. The rooms are dark with orange-based taupes and dark wood furniture which lend to a somewhat depressing ambiance. The bathrooms are also horribly outdated, and the wallpaper made us a little dizzy. I will say, however, that the water pressure in the shower was hands down, the best water pressure I have ever had in a hotel. So good job on that, Sheraton! The bed was also very squeaky, so I woke up a few times when I moved. Probably depends on what room you are in.
The Sheraton also claims to be a business hotel, but none of my devices were able to pick up wifi in our room (macbook pro, ipad, iPhone, and roommate's PC laptop), so I had to plug in. I know, first world problems, but in a business hotel, I expect fast wifi to be available where promised, and to both room occupants at the same time. They removed the charge for internet from our room, which was appreciated. 
The breakfast was pretty standard. Good, consistent food, attentive service, and pleasant staff in the restaurant. Front desk staff could use a little help. For instance, when we asked that they remove the charge for the internet, they asked if we called AT&T about the hotel's wifi connection. I'm not sure why a hotel guest should have to call the hotel's service provider to clear up the problem, that's not usually our job. I even overheard another guest complain of the same problem when we were checking in, so the problem was brought to the attention of the hotel staff even before we brought it up. It wasn't a rude interaction, it just made my travel companion and I say as we were leaving, ""Seriously?"" Just kind of incompetent. 
I feel this hotel is overpriced. If you are in town for business, stay at the JW, The Ritz, or a smaller boutique hotel in the area (check hotel tonight). If you're in town for fun, don't stay downtown, go to Hollywood or Beverly Hills, for cryin' out loud! 
This hotel is conveniently located, but there are lots of other places to stay that I would say are probably better. Do your research, and don't be fooled by the nice pictures on The Sheraton's website, definitely looks different in person.",2,3,1,1
"Hotel Brexton is a Gem in the middle of Baltimore
From the initial booking with the manager Paul, everything was perfect and at a great price! We had two rooms- both with queen size pull out sofas. The rooms were modern, comfortable and modern. Breakfast was served every morning in the dining room. Nice choices, fresh fruit, coffee, tea, pastries, cereal, and OJ.
The staff are amazing!! Paul, Milton and company are friendly, kind and so helpful!!!
We thouroughly enjoyed our 5 day/4 night stay at the historic Hotel Brexton and will return there in the future!!!!
Thank you Hotel Brexton for such great hospitality!",5,5,0,0
"Thought I had a room!
Attended a wedding on October 27th, 2012 in which I booked my room with the block of rooms reserved for the wedding party back in July/August. Upon arrival at the hotel we tried to check in and they proceeded to tell us that they had no rooms available and they were overbooked! The staff at the front desk did nothing to resolve our problem and said there was nothing they could do. So all of the wedding party and myself had to call around and find rides home! All in all terrible way to end the night and would not recommend this hotel to anyone!",1,1,0,0
"Very Solid Designer Hotel
Stayed 2 nights this past winter on a biz trip to beantown. The verdict? A very solid designer/boutique Hotel.
Upon arrival this hotel reminded me immediately of the St. Paul Hotel in Montreal (which I love) with its 1890s exterior (gorgeous) and very modern, yet still comfy interior.
The staff here is very friendly, laid back and welcoming. This is NOT a given at a Morgans Hotel property mind you, their hotels in NYC, Miami and LA suffer from staff ""modelitis"". Boston is not that kinda town so thank god Morgans didn't go for that here.
The rooms were a good size, very high ceilings, the MOST amazing beds and bedding. Probably the best hotel bed i've slept in for many years. I WANT that bedding NOW!!!!
also 5 stars for the Malin + Goetz toiletries.
What could this hotel do better? Wi-Fi should be free. It's 2012 - it should always be free in any serious hotel. Also they place a hold of $150 per night for incidentals on your credit card. THIS gets my goat - what the hotel is saying is ""we don't trust you."" Do I look like Charlie Sheen to you? hello!!!!
anyways, overall a great stay and highly recommended for any stay in Boston. The location is great - 15-20 mins from Logan Airport via their transit system (only $2) the subway station is right across the street and anywhere you want to go in town is a 15-20 minute walk.
TIP: Use http://Kayak.com to determine the best rate for this hotel. I actually got a rate $50 cheaper than the hotel was quoting directly!",4,5,1,1
"Best Stay Ever!
This is my 3rd night at Homewood and I'm in love. I've decided to book my honeymoon night here. The Hotel is in a great location! The staff is amazing! The rooms are clean and decorated very nicely. My nieces really enjoyed the pool and the jacuzzi. They serve a hot breakfast and DINNER every night (tonight I had pepper steak, wild rice and vegetable medly..ooohh...and a great salad ). They offer four different wines at dinner. Did I mention both meals are FREE? Dinner was amazing by the way. While the hotel may be a little more expensive than other places, it is SOOO worth it. I can't wait to come back.",5,5,0,0
"i simply cannot get around the insane parking costs, and 13 bucks for internet access
nice hotel, clean rooms, comfortable beds. but...honestly, i wouldn't stay here again if not for the fact that it was assigned to me via ""name your own"" price website. (80 bucks was the winning bid by the way) i'm sorry, but in 2012 at a marriott... i should NOT have to pay 13 bucks for internet. parking was a bit absurd also, but there are plenty of places to park right across the street, and down the corner. be conscious of that. location is flat out amazing though",3,4,1,1
"TERRIBLE - AVOID AT ALL COSTS!!!
Faulty toilet - room smelt of sewage. Told that I was expecting too much. Another room had a loud faulty AC. Only 1 staff on duty. Not safe or secure. No managers available. Loud construction causing entire hotel to vibrate from early hours of the morning. Extremely poor service. One of the worst hotels that I have stayed at in the US. First detailed review I am writing given how many serious issues I encountered, lack of acceptance or apology or any understanding of the issues. I stay at hotels frequently for work, and am generally very happy. The vast majority of my reviews are positive but this hotel was truly shocking.",1,1,0,0
"A truly average hotel at best
The staff was friendly and was the best part of the experience. The rooms are small and well worn. The bathroom is very small and dated. Carpet had all kinds of stains and damage. Shower had extra holes in it that were not plugged off when access bar was replaced. All in all the property is in bad need of an update to be in the same class as other hotels in this category.",3,3,0,0
"They didn't have the rooms we booked, and they over charged us for our stay.
We had a group and booked 14 double rooms for 1 night. When we arrived we were told they only had 10 doubles, and they'd squeeze us into a bunch of singles. We were assured that we would still be charged the rate for 14 doubles, even though they ended up booking us into many more singles. Not only did they overcharge us for the single rooms, but they even charged us a premium for some really skanky hot tub rooms that we didn't ask for. They gave us these love suites because it was the only rooms they had available. 
We later walked into the lobby to hear 2 prostitudes yelling at the hotel clerk about our room- #306; one of the love suites. They were angry with the hotel clerk for giving us their room. Later that evening, we got a visit to our room by a pimp questioning why we were in this room, and he tried to force his way in. He said that he had some sort of deal and that we were in his room. 
The motel was guarded by lookout gang members hanging out in the parking lot. Nobody in our group felt safe at this hotel. The rooms were filthy and smelly. This is not a hotel. It's half brothel, half homeless camp. There is no reason anyone should ever stay here.",1,1,0,0
"This is a drug hotel in a bad part of Phoenix.
Im sure most of you have seen these kinds of places before. They are generally in not so nice areas of the city and cater to the seedier side of society. I was surprised that a nationwide chain like Knights Inn would allow it to happen to one of their places. There was a very visable sex trade going on at the property, with both the girls from the strip club nearby and the drug addicted street prostitues who frequent the area. There was blatant drug dealing going on. I heard one deal go down literally right outside my door. People in and out, doors opening and slamming all night long. In the drawers of the nightstand and under the bed there was drug paraphernalia that had not been cleaned from the day before. The mirror above the sink was gone.There were no towels. This was without a doubt the worst hotel room I have ever had in my life. I was in room 123. After reading some of these reviews, I think they have a nicer wing reserved for customers who make reservations. I did arrive after 1am without a reservatiion.So maybe that is why. To sum it up, if you are familiar with the late night inner city drug and sex scene you know that it is best to avoid those areas whenever possible.There was not a point in the 1 night stay that I was afraid for my safety. That being said, I would not be confortable having my wife/gf here and absolutely not on kids.I saw broken meth and crack pipes and some syringes in the parking lot. Spend the extra 15 or 20 bucks and stay somewhere else. Although I'm sure they do clean it up for major events like the Final Four and Super Bowl.",1,1,0,0
"A Holiday Inn Express room at $225 a night plus $52 a night parking!
Not a business friendly hotel, I was there for a conference, had materials shipped to me and they were lost the for the day I needed them. Rooms are standard Holiday Inn express quality Wi-Fi was over priced, coffee was over priced would not reccomend to anyone there are better hotels at better prices in Chicago",2,2,0,0
"Great location, loud weekends
We stayed at Ramada Central 3 nights... Thursday and Friday were comfortable but Saturday was full of loud young drunks at 3am..... the hotel is close to the University so we assume the guests were there for the football game that played that day.... 
Despite this, we were happy with the hotel and will definetely return to this property
the breakfast could improve a little. There was not one piece of fruit or yogurt to be had",4,4,0,0
"Fantastic deal, amazing location, great staff
I heard some very picky, high-maintenance women complaining that they didn't think the rooms were in very good condition after they checked in. They were leaving for a different hotel. Good luck finding any place that rivals this one in overall value and quality! I highly recommend the Boston Common for anyone wanting an enjoyable experience of Boston. The location is incredible--steps away from the best part of the Back Bay, Copley Square, etc. Very safe and convenient. Parking garage is directly across the street from hotel and open 24 hours so even though I arrived at 3 a.m. parking and check-in were easy. The hotel gives coupons for parking so it's at least a bit discounted, although still expensive. For a MUCH lower price than any other hotel in the area, you get a small but comfortable room with pretty good FREE wifi, good TV and amenities, not too much noise, and good water pressure in shower (although bathrooms certainly are on the dingy/rundown side). The complimentary breakfast doesn't have a huge variety, but the muffins are good, and there's a selection of fruit and juices and cereals. The staff overall is excellent and make you feel very much at home. I would absolutely come back here any time I need to stay in Boston!",4,5,1,1
"Good potential but needs improving
The design and ambience is beautiful and great. But key basic services need more attention and detail for a hotel of this category. The A/C didn't work well for the 1st 2 days until it was fixed. Fitted sheets on the bed are too small so they come out every night, not allowing for a good rest. Maids can knock at your door several times in the morning or early night disrupting your privacy and you can hear hotel noise as well. Other than that location is chic with bars anb restaurants within walking distance, the hotel restaurant is good, and the bar on the pool has great ambience.",3,3,0,0
"Nice cheap hotel with walking distance to Hollywood Boulevard
We were 2 adults and 5 kids in the age of 11-17 staying at the hotel. The hotel is about 15 minutes walk from Hollywood Boulevard. Quite during the night, no noise from the street or cars. 
The hotel has free parking just outside the door, a very nice small pool area, and the rooms are nice and clean. The staff was very helpful, and we consider this a great deal being in Hollywood. 
The breakfast is basic, and you can help yourself to cereal, fruit and croissants, as well as coffee and juice. Just bring it outside to the pool area, or to your room. No seating for breakfast, but it really did not matter at this price!
Can absolutely recommend this hotel if you are not looking for luxury, but for a nice cheap place to stay!",5,4,-1,1
"Water Park, Yes - Resort, NO
Met my sister's family at Fort Rapids for a fun weekend. It was fun. Room was pretty clean. Service was very poor. Missing towels and cups in our room when we arrived, and took 2 calls to get them. NO towels for the waterpark - bring your own for sure. Water park concessions/pizza stand was painfully slow, disorganized, and understocked. Same for the ""convenience store"". In a distant corner of the water park, my sister saw a couple cockroaches, so don't leave bags on the floors...",2,2,0,0
"Family Budget Stay for Colts game
Upon reading the other reviews I was not sure about staying here, but it was fine. Of course it's not perfect because its a budget hotel. We had two adults and three older children and the room fit us nicely with an extra bed. The pool and spa a bonus. We did not us the fitness room because it was not open until 8:30 am (we workout much earlier) so we went across the highway, left at the light and down about half mile to a nice park with a pond to run around! It also had a playground for those with younger children. We got this room with our military discount (Thank you Wydham Hotel Chain)and they served us breakfast! We brought our family for the colts game. Go right out of hotel onto Rockville road, go all the way to the end and then go left. You come right into downtown, (right by the zoo and white river) it's 15 mins.! If you are going to the game parking at White River for ten bucks and you get direct return to your hotel because after the game many roads are closed. You walk a few blocks to the stadium. Go early there is a fun zone outside the stadium that closes at 12:30pm if your game starts at 1pm.",3,4,1,1
"Dump with potential. Please shut down and renovate!
I recently stayed at the Best Western, Center City on 4/28/12 and the hotel is just below average. However, the hotel has lots of potential. They need to shut it down and do a complete reservation. I’m not a huge fan of the Best Western chain of hotels, but I normally stay at the one in Chester, PA and that’s new, bright, very clean, and offers continental breakfast. Again, Best Western Center City has potential, but has a long way to go. The hallways, the elevator, guestrooms, just everything in the hotel is dated. What you see on from the traveler’s photos is truly what you get i.e., dingy, dirty carpet, dust in the corners of the room and on the lamps and other furniture. Also, don’t expect to lay back and watch TV, as the channel selection is very limited. The two great things this hotel has are free parking and great water pressure in the shower. Please please please please shut down and renovate!",2,3,1,1
"The worst hotel in NYC
I stayed in alexander hotel on june 2012. It is a very bad hotel, bad service, i catchers bed bugs, no air conditioner, no hot water, don' t refund your money. No body response for the problemas in the hotel.",1,1,0,0
"Very Disappointed.
Disappointed. Truly. I was looking forward to staying at the Intercontinental because of it's reputation. The staff was friendly. That's the one positive. However, once past the refurbished lobby I have never been so surprised by the condition of a room. I could have stayed at a Hampton for less then half the price and had a better experience. The room was dirty, literally. Heavy dust had collected on items like the coffee pot. The cushions on the balcony were so torn they looked as if they had been pulled from a trash bin. The bathroom door had such a large ""chunk"" missing from it I wondered if someone hadn't pried it open at one point. The walls in the room, hallway... etc. looked like they had never been cleaned. Surface stains and indentions were everywhere. The bed was uncomfortable. I found an old mattress topped with a down comforter that I imagine was placed there to cut the expense of a new mattress.",2,2,0,0
"INTERNET ALWAYS BROKEN!!!!!!!!!!!!!!!!!
Not a bad hotel overall, but DON'T SAY YOU HAVE INTERNET WHEN IT DOES NOT WORK!!!!!! I stayed here several months ago and the internet only worked about 1/2 of the time. Just checked in again (employer directed travel and nothing else available) and the INTERNET DOES NOT WORK!!!!!!!!!!!!!!!!
Please just fix it.
If you need the internet, DO NOT STAY HERE!!!!!!!",3,1,-2,2
"Worst stay anywhere ever!
This was the worst experience I've had at a hotel to date. Here are a few of my complaints: The bathrooms are not clean, the drains are slow and the towels are not clean, the towels were very worn and a few had pieces of hair on them. Once I was settled and ready for a nap, I noticed a gigantic roach crawling up the wall behind the TV. A janitor came to get the roach and to spray but I saw two more monster sized roaches. One crawled up into the sink after I finished washing my face. I was offered to be moved to another room. I also asked to be moved the night before because I had a room adjacent to the office and people knocking then banging on the office door during the early morning hours woke me up. I didn't see any roaches in this first room, only the second room.
I believe in a fair and balanced review so here are some positives: It's close to the airport and to the light rail (public transportation). The fruit offered for breakfast was fresh. The breakfast bread was a dollar store brand but fresh. The staff is friendly. The manager offered to take a measely 5 dollars offf of my bill after the roach incident.
Bottom line: Even with a AAA discount this hotel is overpriced. I have often stayed at youth hostels which are much cleaner and cheaper. I would not recommend this place to a good friend.",1,1,0,0
"Overall a nice stay
We stayed at the Edgewater for 2 nights and overall had a good experience. We booked a city view but upgraded to the Jr. suite water view when we arrived. The view was beautiful for both evenings, but the 2nd morning we woke up to a huge cruise ship right outside our window I felt like I needed to keep the curtains closed they were so close. The room was very nice and other then the cruise ship the only complaint would be the bed/pillows, not sure what exactly but my husband and I both slept poorly and woke up stiff and aching in the morning. There are a lot of attractions to walk to nearby and the complementary shuttle was excellent for going farther. Be prepared to walk uphill just about anywhere you go, as the hotel is on the water everything else in the city is up.",4,4,0,0
"Great location. Pricey & impersonal. Business oriented.
Amazing location. At a stone's throw from Rockf Pza and Times Sq. Room rates are excessively high and that without including breakfast (25$ pp). Free wifi internet is ONLY available at the lobby, so the lobby and the waiting area by the elevators is overcrowded with people with their laptops, ipads connecting to the net. And there is constantly strong aircon, so not much fun while you're there checking your mail. The rooms are very nice and clean and beds are very comfortable. The bathroom we had was very small but still worked fine.
Hotel policy was very inflexible when we requested a late checkout at 3pm, despite our 5 day stay.
There is a theatre and shows booth available at the hotel. Though they offer the service of booking yr tickets etc, bear in mind that even their discounted best offers available, are still twice as expensive as what you can get yourself at the theatre. I checked it out myself and given the proximity of all the majority of the broadway shows, it's worth a 10 min walk there to pick and choose among price and seating options.
All in all, a great hotel though v pricey, and clearly geared twds business travellers.",4,4,0,0
"It seems that the low rate attracts guests with unpleasant behavior
Room was quiet and of good size.
The mattress was uncomfortable.
There were stains on a towel.
The washing machines and driers are free.
No breakfast.
The other guests at that hotel are probably not exactly well educated. We had to wait an hour and 20 minutes for a guest to take his cloths out of the drier (after his cloths were dry already) in order to take our cloths out of the washer and put them in the drier.
We had to wait 30 minutes for a luggage cart, although the guest that was using it knew we need it and knew we were waiting for it.
The printer at the business center was out of order, so was the phone there.
The door of one of the rooms on ground floor next to the elevator was pemanently open and the guest there were watching every person that passed or used the elevator, it was more than strange.
At front desk the workers were friendly, but it's not enough.",3,2,-1,1
"Great location; Small Rooms; Average service
Although most Manhattan hotels tend to have small rooms, 373 tries to set a new world record. It was not possible to open both suitcases we had at the same time, or we would be blocking on of the two doors in the room. The shower was ok, but the toilet was located with one side against the wall, making every visit uncomfortable. 
The service as a whole was average, when I asked some advice on a good steakhouse they gave me one suggestion, when I tried to make a reservation they were unfortunately fully booked. When I asked the concierge for any alternatives he gave none, and said that we should just walk around the neighborhood as there are plenty of restaurants around.
The big plus of this hotel is of course the location. Located on fifth avenue and a minute walk away from the Empire State Building is extremely convenient and worth dealing with the downsides stated above.",3,3,0,0
"Nice Location in San Francisco Wharf area
My wife and I stayed at this hotel for 5 nights and the end of May, 2012 and found it to be quite comfortable. The room was on 4th floor as per our request through Delta Airlines package tour. The room was fairly quite, but found that all the room doors slammed very hard both opening and closing, which would wake you up if someone came in late at night. The room was clean and the shower stall was a little different (not really a closed in area, just shower head that was attached to back inside wall, but was so heavy it would not stay up - kept falling forward. Also there was only a shower curtin on a rod that went right to floor and only a small lip on floor tile to keep water from running onto bathroom floor - had to keep a towel on floor so water could not get out.) Breakfast buffet was very good, but if you came down at 830 am, a lot of some of the food was gone and they did not seem to replentish very often. Food was not bad though. Front staff were very friendly and very helpful with any questions we had and usually had the answers. Hotel is situated only 2 blocks from fisherman's wharf and close to trolly cars and lots of activities and pier 39(a must see). Hotel seemed to be very busy so would recommend reservations well in advance. We stayed here a few years ago and they did not disappoint us this time either. If you are arriving by your own car, hotel parking is $45 per night (YIKES)",3,3,0,0
"Noisy and inconsiderate
The hotel service was awful, the restaurant connected to the hotel was noisy, and when I called the front desk to complain about the noise and to let them know I needed to get some sleep they said that they would take care of it and never did. If you want a peaceful vacation, business trip, or night out... this is not the place to stay.",2,1,-1,1
"Bad night sleep
Let me just start by stating that I have stayed in over 15 hotels in Boston, therefore I am a pretty good judge of quality. The hotel is in a great location to see a Red Sox game, but not close to Faneil Hall or the waterfront. The staff was very nice and they have a couple great bar/restaurants connected to the hotel. The room was clean, and large with a separate sitting area and tv. But the bed was horrible!!!! It was so bad that my husband slept on the floor. We complained when we checked out and were told that the next time we stay there they will put a piece of plywood under the mattress... Are you kidding me! How about buying new mattresses, because the one is room 332 felt like it was 50 years old. It's a shame because everything else was good, but when I pay $300 per night I expect a good night sleep.",2,2,0,0
"Totally cheap...except for the price you pay
Attention all Tripadvisor readers : don't get fooled by the good reviews you might read below (80% sure they are not genuine, I've been asked to write a positive one), and by the polite comments from the management under the poor reviews...
The only thing you will get at the Ocean Park Inn is the location. Period.
Does it justify to pay the high daily price they ask for it ? I really don't think so.
The rooms are totally dated, worn carpets, furniture, ugly sofa...and so on.
Mine was smelly too.
As previously seen in some of the reviews, the breakfast is disgusting : undrinkable coffee, dry bread & bagels, juices...well I can't even give a name for them. I won't talk about the waffle machine, and the taste of the paper waffles, this is a joke. Of course, plastic cups and plates. And the breakfast area gets dirty and greasy very quick.So expect to go to the nearby Starbucks (relief !), but don't think your night is 'breakfast included'.
Now, let's talk about the pool : very small, full of kids (not a problem for me but could be yours) and therefore noisy, not really clean (sunscreen residues are floating at times). Try to go during the hour they gently put 4 very thin and dated towels at your disposal, or go and ask one at the reception... Small jacuzzi also used by kids, so...you don't a need a picture of the smell (that's probably why it is very hot...)
I didn't like the fake warm greeting at the front desk : you really feel they've been asked to act this way, but also that they are not happy employees. I didn't give a S... they called me by my first name on the second day of the stay. Actually, I hated that. The fake so called SoCal cool.
Hope you get the picture : there are many more beautiful (and less expensive) places in the San Diego area.
To OPI management : please do not comment, as we already discussed this, and you had no arguments.",1,2,1,1
"Learn to clean the bathroom
Obvious mold growing in the bathroom, microwave broken/not working, TV intermittantly stops working, homeless people dumpster diving in the trash next to parked guests. Will not return.",1,1,0,0
"Venice Boardwalk Perfect!
Booked last minute through Booking.com. Reserved a suite, received a standard king. FDA (Miguel) was great and other front desk support/valet very friendly. Requested high floor with view if possible. Received room 614 - end of hall facing ocean and Venice Blvd. Great view for sunset! Checked in early (2pm) without a fuss. Love hotels that allow check in when the room is ready. Great bath amenities - Lather. 
TIP: If on lower floor - take the stairs up/down. Elevator (one) is small and takes a long time. If on higher floors take stairs down. 
Rented bikes across the street for a 4 hour afternoon ride to Santa Monica along the famed Venice/SM bike path. This is a must for anyone wanting to explore, get some excerise and fresh air. Had lunch on the Santa Monica pier. 
Hotel rooftop bar is great for view but seating is limited and assigned through host/hostess. Typical for trendy roof top locales in LA. The bar service was slow to non-existent. DJ plays hip tunes (heavy bass thump) till 1 AM. Didn't know the party would be direcly above our room so be forewarned. Not a big deal for us as we went out for the evening and had our fair share of adult beverages. Be sure to close slider befor sleeping as Danny's across the street provides a loud party mix of screaming, live band and car noise until 2:30 AM. Hey its Venice on a Sat PM!
Hotel restaurant/bar Barlo was cool and service was fast and friendly. Try Makers Mark and Hard Ginger Ale combo! Damn that was good. 
I will return to the Erwin again when I need a dose of Venice and great nightlife.",4,4,0,0
"Good, but not great
My wife and I recently stayed here for a little Chicago weekend getaway. We used our Priority Club points to book just a basic room, but upon arrival we politely asked for an upgrade since we were on our honeymoon, and they had the curosity of upgrading us to a junior suite. The hotel was nice, clean, and centrally located, however, we found it to be overall just average and had more of a business/airport hotel feel than a cozy/romantic hotel. There was an unattractive hole in our shower, paper-thin walls (we could hear people in the room next to us), and a few other little quirks in the room. There was really nothing necessarily ""wrong"" with the hotel, but for a Crowne Plaza boutique hotel, we just expected a little higher standard of amentiies, a different vibe and a more attentive staff. It was a nice place to stay in Chicago, but nothing too over-the-top. Overall nice, but wouldn't be our first choice place to stay again.",4,3,-1,1
"Just a short get away.
I recently stayed at the Revere Hotel Boston Common. I was a wonderful experience! The staff is amazing. They are still undergoing some renovations but the ugly duckling did not become a swan overnite. I would highly recommend this hotel to friends and family. It is close to many attractions and within walking distance.... Highly worth the stay!!!!",5,5,0,0
"Great Location... terrible Internet
Forget a car or taxi, this is the best located hotel in San Francisco. Right on the water and basically in the financial district. The only problem with this hotel is the unreliable internet access. You will have to login every hour... again and again and again...",3,4,1,1
"Not the La Quinta I've experienced in other areas
The hotel is in a good location to avoid the downtown madness with most everything you might need nearby but around 6 a.m., it isn't so quiet. When one of the machines in the workout room wouldn't operate, they immediately checked it out and got it working. Front desk staff is friendly and made a great dinner recommendation. We're finding that third floor rooms don't have the low ceilings of your average hotel room providing a much more spacious feeling. The fan coming on with the light in the bathroom is loud & annoying; if you have to be in there for any length of time, it is uncomfortably unpleasant. My husband insisted that the fan be mentioned in this review. The entry light in our room was out. There was no TV channel guide (available at front desk upon request), telephone directory or hotel services book in the room. The morning noise, furniture already showing wear and beds lower the rating for me. Breakfast from 6 to 9 is a bit restrictive; not everyone is in a work situation. We made it down at 8:30 along with a number of other guests. There was no decaf coffee and no one to ask; the front desk said they were fixing it. The other coffees were soon out, too; they were taken away and replaced before decaf was provided AFTER we finished what little breakfast we ate. The decaf wasn't worth the wait. The eggs were watery and the other offerings were not up to La Quinta hotels in other areas; nothing about this hotel (building, food & service) was up to previous La Quinta experiences but the others were more expensive. I think what shocked me most was not being asked how our stay was. There was no comment card in the room.",3,3,0,0
"DO NOT STAY AT THE MARRIOTT DOWNTOWN LOS ANGELES!!!
I travel for television sports coverage a lot and have stayed at the Marriott Downtown Los Angeles many times (because the hotels are client-provided). It is a pretty run-down hotel, for the high price. I've been in Motel 6s and Holiday Inn Express hotels that have been in MUCH better condition than this Marriott! I've been pretty acceptable of bad hotels over the years, hardly ever complained. But this Marriott has a history of bad service and poor quality rooms among our traveling group of TV crew members. I have already changed my room on this current stay because of a strange unknown white stain splattered on the carpet in the first room I was assigned (Room 918). Unfortunately I was too tired to change rooms at the time as I had already unpacked and got situated before I noticed the stain. Fortunately, I wear house slippers in the hotel room wherever I go, and I avoided that area of the room. I told the front desk manager about the stain the next morning and he said they would try to clean it up. I got back from work that day to find the stain still there and my house slippers placed on the sink (the same slippers in which I had been walking around in the hotel room). I also noticed that the tub did not drain when the shower was on even though it drained perfectly fine the night before and that very morning. I called down for a manager and was told that he had just stepped away and would be back in 20 minutes. I asked for him to call me as soon as he got back. I waited a half hour with no call from the manager. I called back down and asked for the manager and they again said he would be back in 20 minutes. I told the clerk that the room was horrible, housekeeping is non-existent and I wanted to change rooms. She put me on hold and no more than 30 seconds went by and I got a manager on the phone. He looked at the room's incident history and changed my room to a junior suite...but not before I examined the room for any evidence of DNA samples and checked the tub and shower for proper drainage! On this hotel's behalf, they did offer an amenity of a small bottle of wine, some pretzels and a bowl of fruit, but I'd rather they save their money on amenities and just hire a housekeeping staff that actually does their jobs, or start renovating the rooms! Besides, by offering an amenity and not cleaning the stain it just shows that they would prefer to buy a customer's good graces than actually work for it. (I did not partake in the amenities, choosing instead to place it outside my door). Another incident occurred on this same trip. My co-worker was checking email this morning in his room with the do-not-disturb sign clearly hanging outside on the doorknob. He heard someone put a key in the slot, the door unlock and he saw the door open. Fortunately he had the latch on the door so it stopped, then slowly closed. He immediately opened the door and looked outside and saw that no one there. However, the housekeeping cart was next door! No one knocked or announced the typical ""housekeeping!"" DO NOT STAY AT THIS HOTEL!",1,1,0,0
"Paying for everything in the land of the free
This was to be a four night stop, our last of a three week seven hotel road trip and on paper looked to be fantastic - in reality this was an overpriced let-down
Initial reaction was chaos as we pulled up to the lobby and had our cars almost forcibly taken by the valet who shouted that it was $28 a day and would be added to our bill for parking - ouch!
Check in was fairly swift but the free Wi-Fi we had all across America was only accessible in the lobby - otherwise it was c.$20 a day in the room. This made the lobby look like a laptop refugee camp. Breakfast buffet too was an added cost - $29 per day - 3 rooms and six people costs are adding up.
There was a Starbucks in the lobby but as there was a writers convention in the hotel this meant a daily queues of 30 minutes plus.
I won't go on too much but our stay included being awoken at 6am one day by 3 protestors on megaphones who had a beef against the hotel. The hotel staff couldn't move them on so we could sleep but were able to send security to my room to get me to remove the Union Jack from my balcony.... God bless free speech? Interesting too that rooms could not prevent a small amount of noise from outside so don't expect a great night's sleep
Saturday was fun.....the writers had a party that took over the whole lobby and the much lauded X Bar was closed due to a private party... No fun for those of us with children who were hoping to get a drink before bed and get to sleep before 1 am
The final straw came at checkout - self checkout didn't work and due to ""technical issues"" we took 40 minutes to check out. Then we asked Rey on the hotel bell desk if we could leave our cases for a couple of hours as we had a 10am tour at Warner Brothers... First he refused, then he said could we leave them all in one of our cars and finally with a snarl he relented. How he is in that job I will never know...couple this with a 20 minute wait for the valet to fetch our car, LA traffic and so we wasted $300 on the tour we never made on time thanks to the Hyatt
This was truly not good enough for what I thought was to be an excellent hotel.... Great for conventions but once they have your money you're just a number",2,2,0,0
"Don't stay here
This was a horrible experience at this hotel. I checked out and was refunded my money from priceline. The lobby and bistro area looks great. Once I checked into my room, it was ""just okay"". I came in late and went to bed. Next door there was alot of noise, a little kid playing and bumping at 2am. I went to the front desk, they moved my room. When I got to the room, I just happened to pull back covers. There was a spider in the bed and a flying roach on the wall. The manager came back and moved me again (mind you at 230am by this time). The next room had bugs in the bathroom, but I went to sleep knowing I would check out the next morning. I didnt care if I lost my money at all. The last room was very dingy and old. Old beds, and when someone next door flushed their toilet, you heard it and felt it. The shower wouldnt drain and the light wouldnt come on in the bathroom. I would not recommend this hotel. Spend a few more dollars and stay in the galleria area.",1,1,0,0
"Nice hotel for a few nights
I stayed here fir business. They had a nice business center and good work area. The room was nice and quiet. The beds were nice and comfortable. The only thing is the hotel is quite far from everything else.",4,4,0,0
"Never in my life
Stay far away as possible. It's a welfare hotel at best. Cockroaches, dirty sheets, horrible odor, I could go on and on. Shared moldy bathroom with doors that lock on each side. I was afraid to even use the bathroom. Not a good experience whatsoever.",1,1,0,0
"Hilton less than average 12Sept 2012
Stopped ere with my wife for 5 nights after staying in a Hilton in Pheonix AZ 
Staff were not at all friendly . The room we had Watson the 9th floor with a fantastic view. Our problems started. When we discovered earplugs by the bed. The hotel is less than 50 ft from the main Amtrac railway line which runs 24 hours a day and 40 ft from th San Diego tram way ( trolley)
The noise during the night was unbearable with the sound of the trains horn and the bells from the crossing. 
The room had no mini bar , bathroom was small and the air on was very loud . It was clean as you would expect but it lacked everything else 
Breakfast was poor and the staff lacked the normal friendly attitude 
This is not a bad hotel by any means but it's not for holiday makers. Probably ok for locality to the convention center but take you sleeping pils and large ear plugs",3,3,0,0
"Not worth the price!
For the price.......horrible place....outdated, smells and right in the middle of the ""party crowd"" in Pacific Beach. Very loud at night with the bars next door and drunks walking around. Rooms are priced way to high for what you get. It was really hot when we were there and the a/c is a joke! The only good thing if there is one is that it's right on the beach. Don't stay on the first floor beachfront as you have no privacy! It would be nice if the hot tub stayed opened longer.",2,1,-1,1
"Waldorf Dinner
I recently attended a dinner and reception at the Waldorf Astoria for 180 guests. The Sommelier did an amazing job with the wine pairings and was extremely knowledgable and engaging. The food was fantastic and we were all very impressed how the Waldorf could serve 180 guests and have the same quality as an intimate dining experience. ABSOLUTELY nothing is cooked or prepared in advance and with each plate being consistent. It truly was a dining experience instead of the traditional feed them and turn them banquet. Exceptional choice of venue for any size event. In addition I stayed on the property that evening between the room and room service everything was perfection.",5,5,0,0
"More than met my expectations
Granted, my expectations for this Westin were tame considering the reviews. However, I found the concerns, while valid in some cases, didnt have a negative influence on my stay. 
Pros
Professional Staff- I really did appreciate the early checkin and subsequent courteous interactions with Westin staff
Great location- Halfway between Dupont Circle and the White House/Mall area(both walkable) and 3 blocks from McPherson Sq Metro stop(blue line-no transfers from Reagan Airport-about $2/pp and 15 minutes)
Quality Bath fixtures & Beds
Business Center with complimentary online boarding pass printing
Very clean
Fresh Fruit and complimentary bottle water 
Cons
Its dark, as most rooms face the atrium and the color scheme has a pronounced theme of grey and black
Noise: the atrium does amplify lobby noise and the walls between rooms are thin
Bathroom ventilation could be better
While the website says there are 'pools' nearby, we found that not to be the case
Tips
Au Bon Pain for a convenient inexpensive fresh breakfast(half a block away)
DC Coast for a quality lunch or dinner
Lots of good happy hours in the area, I enjoyed the Capital City Brewery HH with generous $5 apps and $3.50 craft beers halfway between the Mall and the hotel",4,4,0,0
"Paper thin walls to keep you up all night
I thought I had a good deal booking the Westin via BA for my three day business trip. And while the room in the old part of the hotel was on the drab side, the bed was super comfy, the shower suitably powerful and the desk space good to put in the hours over. Sadly however I had not expected paper thin walls. What a let down. With jet lag , the last thing I wanted was to be woken by the guy next door on the phone to his wife in glorious stereo. To give an idea of how thin the walls are, I could hear every time he sniffed. Thank god it wasn't a honeymoon couple in there. How the Westin can offer rooms with this appalling level of sound insulation is beyond. Totally unacceptable and completely ruined what could have been a good stay in what is actually a decent if rather tired hotel.",2,1,-1,1
"Overpriced dump
convenient, yes, but it comes at a hefty price of nearly $300 with taxes (not including internet or breakfast). Staff was nice and the room was clean. This place needs to be torn down and rebuilt. It was nice that the the manager emailed me to say he'd throw in free internet on my next visit, but there won't be a next visit -- it's not worth free internet.",1,2,1,1
"Unsanitary, Grungy, and Disgusting
This hotel was absolutely disgusting. Not only were there stains EVERYWHERE -- on the floor, on the bed, on the sheets, the ""couch"" but the sink was falling from the wall. There were holes in the wall, the ""chair"" they give you to sit on literally looks like it was stolen from a pre-school. The mattress felt like it was over 30 years old and was so lumpy and uncomfortable. Top it off, the smoke detector had been removed from the room. Nice to know that if there was a fire, my last days would be in the Motel from Hell.",1,1,0,0
"Hyatt regency Chicago.
would not return to this hotel ever again. The housekeeping did not leave enough towels, soaps and left dirty glasses behind. poor service. restaurants fair if best.",1,2,1,1
"good location but noisy
We stayed there on a Sunday night. It was noisy outside until quite late during the night. may be it was just that night. apart from that the location is very good, on a walking distance from many great areas inBoston downtown",3,3,0,0
"Do not risk your life for lower cost hotel!
Terrible rooms,broken furniture, towels with stains, suspicious people around while security guard watches tv , people check what is inside the cars in parking lot , ladies fight for their #%% money, 
Don't expect the rates to be the same! The manager try to rip you off as much as he can if you do not realize the rates but other staff is ok. If you want a proof call them and see how they change things around. 
I was new to Houston and did not know this place.",1,1,0,0
"Great hotel
We were up in Boston for a very quick weekend trip up from NYC to take care of a few wedding things in Gloucester. The hotel we usually stay at up there was booked so we stayed in Boston at the Onyx and were very happy with our experience. I have always loved Kimpton hotels but this time we were dog sitting and had one extra dog with us so the more than welcoming staff was greatly appreciated. Check in/check out was a breeze, I forgot to bring dog bowls which they supplied for us for free, I also forgot my toiletries bag and they were more than happy to bring up some free things for us to use for the night. The staff is extremely friendly and I love the fact that they are a nice, clean and trendy hotel that welcomes dogs! Also with no weight restrictions or a fee they truly do mean it when they say they are dog friendly! I would definitely recommend this hotel to anyone.",5,5,0,0
"Dirty and needs upgrades
I stayed in room 916. The bathroom floor was dirty. The towel bar had been pulled off the wall and was badly patched back on with plaster. The toilet paper roll was placed in a position which required the removal of the paper to use it. The phone cord was tied in knots. The phone itself was filthy. The speed dials on the phone did not work. The phone was staticky. The in-room safe did not work. The carpet was badly stained in several places. The lamp shades were on crooked. The garbage pail in the room was so flimsy that when you stepped on the lever to raise the lid, the entire pail fell over. The walls in the room were badly marked with years of abuse.
Otherwise everything was fine. I will say that the front desk people were very pleasant.",2,1,-1,1
"Great Hotel
From check in to leaving, top service amazing hotel. One of best my family and I have stayed in.
Would recommend to anyone.",5,5,0,0
"Close to all the action
This is a great place to stay if you don't feel like paying for a premium place. It's half a block away from the action on B'way. Rooms are small but adequate, with free wifi, a fridge, a safe and a flat panel TV. Breakfast in the morning is free as well and not bad at all with plenty of choice. Hot waffles, eggs, bacon or sausage, bread, croissants, bagels, cereals, coffee, milk, juice, fruits & yoghurt and more. The breakfast area is small area and it does get very congested at times. Staff is very friendly and helpfull.",4,4,0,0
"Don't stay here!
This hotel has the worst customer service I have ever experienced. They really do not put the customer first but only their pockets. The manager Anna is rarely available and will not even try to help you out. Don't waste your money or your time here, I never will again.",1,1,0,0
"Not exciting
I've spent one night at the Ivy. I have to say that the location is amazing, few steps from the magnifican mile and form the major attractions. The room is reasonably big and the bathrom is really big with a wonderful rai style shower. The bad point is that the staff is not really frindly/efficient. I asked for a parking in the area and they just get the car for 45 dollars for one night and the parking was just 150 yards form the hotel door. This is not really professional. Breakfast was not included so I cannt give anopinion. Lobby and bar are really ""cold"" and not welcoming. Common parts look like a butcher shop.... In my opinion you can find something better at a cheaper price. No fitness area. All was really clean !!!",3,3,0,0
"I would not return to this hotel
First of all, I should say that I have stayed at several RC properties in the states and in Mexico and I have always had a wonderful stay and they always live up to their name.
With that said, the RC in Dallas was the most disappointing stay ever. Even after expressing my concerns to the desk upon checking out, and being assured that I would receive a phone call, nothing, not a call, email or anything that would suggest that they cared about a guests concerns.
They have the most uncomfortable beds that I have EVER slept in, and I even asked them to go to the room to look at the condition of the bed and mattress, which they assured me that they would do and get back to me, but I heard nothing.
If you value sleep, do not stay here. I asked another guest just in passing and he said the same thing, but he added that his company had a corporate account so this is where he stayed but was clear that it is not a comfortable bed by any means. and to top it off when I inquired with the desk to ask what time the sun would hit the pool, with the thought of maybe taking an hour or so in the morning to enjoy it. His response was I wouldn't know I don't go out there, why don't you go out in the morning and see for yourself! How is that for a RC staff response! Make no mistake. I love the Ritz Carlton Brand and have sung praises for different properties, but this one falls short, and where it matters most! I will not stay here again, there are to many good places to stay in Dallas for less and they treat you 100 percent better, as in they really value your business.",2,2,0,0
"Great location, near Muni...
Stayed here during a busy convention weekend so the lobby was consistently busy and somewhat noisy.
Other than that, the stay here was pleasant, the rooms were updated and fresh. Once you get into the elevator the noise from the lobby quickly disappears. I assume that during the week the lobby is a bit quieter. At first hand I kept thinking the lobby looked more like grand central station with people constantly coming and going, checking in and out... turns out it was just a large group there on a convention weekend.
Hotel is just feet away from Market street and everything else you might need. From Starbucks to Subway (if you like that) and everything else.
Definitely will stay here again, they often offer online specials which make me want to return to San Francisco often.",3,4,1,1
"Outstanding Location
I have had multiple meetings in the San Antonio area. The Westin Riverwalk is my preferred location for our team. The service is fantastic, they provide a nice variety of meetings rooms, and their location is superb. A very luxurious, classy hotel for an affordable price. I highly recommend it!!!",5,5,0,0
"DONT STAY HERE!
It was an okay hotel I wouldnt recommend it to anyone though upon arriving to the hotel we checked in then we went up to our room and took our stuff up with us our room wasnt the right kind of suite we reserved but it was okay you could tell the rooms werent cleaned very well and the hallways smelled like stale smoke so did our room the breakfast was very good though.....the pool was open and was very nice......the staff wasnt very friendly!! Also we found condom rappers under the beds.... yuck!!!! But if your wanting somewhere to just sleep and relax this an okay place to do it.",2,3,1,1
"NASTIEST PLACE I HAVE EVER STAYED!!!!!
We arrived on a Tuesday and stayed on the Elvis floor room 1515. The bathroom had used dental floss on it which leads me to believe the bathroom wasn't even cleaned. The bed had stains all over the comforter, someone elses hair and a bottle of eye solution fell out of the sheets. I WILL NEVER RECOMMEND NOR STAY AT THIS PLACE AGAIN!!!!! There are a lot of other places to choose from. PLEASE STAY AWAY!!!!!",1,1,0,0
"Not what we were promised.
I was surprised with a trip to Boston for my bachelor's party recently and this was the hotel we ended the night at, both for convience and because it's a Hilton and my best man figured this would be one of the best places in to stay in the city. After a long night we arrived around 1AM to check in. This went smoothly and I have no complaints with the front desk. 
We paid for a harbor room, but upon entering the room our view was that of the airport across the street. Although this was annoying, it wasn't really a big deal as we were just going to get some food and go to sleep. 
Entering the bathroom someone found a wet washcloth next to the bathtub. Again, we're a bunch of guys and this didn't really bother us too much, until I found out exactly how much was spent to stay in this room-$280, and until we realized there were no blankets on the beds. Someone went to the front desk and although they didn't have any other rooms to move us into, we were credited $40 for not having the harbor view, and about 5 min later blankets were brought up to the room. 
We then attempted to get some food. I guess the restaurant was closing up so we called downstairs to the bellhop to get suggestions for a place that would deliever. He explained a local pizza joint just dropped off some menus but he had misplaced them. He gave us the number and said they delievered to this hotel. After calling the pizza place we were hung up on as soon as we stated we were staying at the Hilton, as they do not deliever to hotels around the airport. So, we gave up and went to sleep. The beds were comfortable and everyone got a good nights sleep.
The next morning we checked out and asked the bellhop for suggestions on breakfast. He gave me directions to a place in East Boston, which I relayed to three different cabbies waiting for a fare outside the hotel. Neither one knew of the place. We enede up taking the T into east boston, and never found the place. 
During lunch we discovered that the hotel had charged my best man's credit card $379.00 for the room which was booked for $280, not including the $40 credit we were to receive for the non-harbor view room. The hotel was called immediately and we were transfered from the front desk to someone's voicemail. As of now this still has not been taken care of. 
I'm very disappointed in my stay at the Hilton. For a hotel with it's name I expected much better. I'm leaving from Logan next week to begin my honeymoon after the wedding, and had planned on staying at this hotel the night before we left, and for one night when we returned, after hearing a good review from one of my friends. I'll spend my money elsewhere.",1,2,1,1
"Conference Venue
I attended a conference at The Madison and found my room exceeded my expectation; the conference facilities were excellent except for the largest sized meetings. That room was too long and narrow. I enjoyed the fact that it was within walking distance of a large number of places I really wanted to see.
Staff very helpful at all times; housekeeping was wonderful. Upgrade being done outside but extra staff made sure we were not discommoded.
Food hotel provided for the conference was the best I've had at any conference anywhere.",5,5,0,0
"Daughters 4th Birthday Weakend
I booked this hotel because it was on the southwest side of the riverwalk. I think its a little quiter on this end of the riverwalk and still within 5 to 10 minute walk of anything you wish to do on the riverwalk. The hotel was nice, clean and the staff was friendly. I would stay there again. There is a heated pool in the courtyard on the 4th floor, but not hot enough for me. There were several adults and kids enjoying it though.",5,5,0,0
"Exceptional location & vistas, but not a 4 star!
- Location amazing, difficult to beat
- For the rooms with views (ask for a floor >6), the view is absolutely fantastic, I am staying in this specific hotel just for that
- Nice staff on Harry's Bar
- Horrible service at reception, every single time (in my experience)
- The rest of the service is inexistant, it seems you are bothering them even asking them for a service
- Room is nice but average, and not especially convenient...would be nice to have tea and coffee for example...and every extra is invoiced (and expensive!) 
- Food is expensive and below average most of the time (not bad either but... just nothing great)
- Breakfast queue is ridiculous
In short, this hotel has truly wonderful advantages (location, view, and price) but is definitely not a four stars and is really annoying in the little things of the daily life (queue at breakfast, check-in and out, rude staff, expensive extras...etc) which makes it very difficult to decide, whether you want to stay there again or not !!",3,3,0,0
"Exactly what you'd expect for the money!
This hotel was a lovely treat on my business trip (out of my budget if I were paying for it myself). It's everything I'd expect of a hotel of this standard. Great service from all the staff we encountered. We had a lovely meal one evening in the Sea Grille restaurant and two nights ate in the bar. All the meals were very good, but generally we ate elsewhere as there are nice, much cheaper alternatives nearby (e.g. Panera Bread across the street suited us much better for breakfast!). The prices for the food and drinks in the hotel are on a par with other fancy hotels i.e. very expensive. The turndown service was nice, but I couldn't understand why they tuned the radio to a station with very bad reception every night!
The hotel is in a very nice area and location is within easy walking distances of lots of attractions, restaurants, businesses and shops, and pretty handy for South Station too.",4,4,0,0
"Renovated Room? I think not.
Don't check into a hotel where you are buzzed in to the lobby and the desk clerk sits behind bulletproof glass; in only gets worse from there.",1,1,0,0
"A Gem of a Hotel in Downtown Chicago
My wife and I spent a long weekend mini-vacation at this fine Hotel and we were delighted with the friendliness of the staff, comfort of the room and the ideal location. I have stayed at a number of Hotels over the years and the Courtyard Marriott on Ontario Street is one of the nicest places I have stayed. This is a great value and one of the best Marriott Properties in the US.
The Front Desk staff went out of their way to make you feel welcome and provided helpful suggestions of things to do a restaurant choices.
I recommend this property for fun or business.",5,5,0,0
"Old, dated and dirty!
I booked a room here for a one night stay. On checking in we were told by a very disinterested agent that the only room available was a small one with two double beds. I always stay in a king room so it was a shock to faced with a double bed. I've not slept in a bed that small since I was 10!We got to the VERY small room to find dirty carpets and tatty old furniture. I last stayed here in 1997 and I am certain that this room looked like the one I had back then. I went down to the front desk to complain about the service we had received and about the state of the room. I was told by this agent that there were indeed many king rooms available and that we would be helping them by handing over our two bedded room, the only catch was that there were no renovated rooms avaiable. I accpeted this offer with no better option. We were also given two drink vouchers as a gesture of apology. Whilst the alternative room had a king bed, the carpets and furniture were just as tatty as the first. In the morning I went to make coffee only to find that we had only been given one pouch for a one cup coffee maker! We had to share the coffee in one of the lovely paper cups they kindly provided!
I would only ever stay here again if I was assured that I had access to a renovated room. Some of the motels we stayed in the previous few weeks were of a far higher standard that the room we were given. Such a disaapointing way to spend the last night of our five week holiday...",1,2,1,1
"Great Place
Wonderful room, offered us an upgrade for not too much money. Lovely pool area with a nice bar/cafe area. Bar area is nice if a bit dark. In a very good area for business, if a bit far from areas with more restaurants, etc.",5,4,-1,1
"ROOM SMELLS NEWLY PAINTED CAUSED ME CHEST PAINS
I only stayed here for one night and the room smell newly painted. I went to the front desk and told Ms. Julie as I remember her and her answer was the other room was newly painted that is her reason why I was smelling paint in my room. I just said to myself that isn't awkward to give that reason? Number 1- I did not smell the paint in the hallway, so how come the smell of paint will come from the other room? Going to our room? Isn't kinda weird excuse? Secondly, I was not offered to transfer to another room. I just said to myself I could probably tolerate it, but unfortunately the morning I woke up, I am feeling chest pain because of the smell. I didn't brought it up anymore when I check-out anyway there are other hotel around the same area that are not that expensive and hotel staff are better that them. I just reported them to the Department of Health for this.",1,1,0,0
"My perspective..... ""it was pretty good""
So, first of all I can't complain because I was staying there for free.... well not for free, but the company who hired me paid it all. I were there the last two weeks and it was very good. Never been in Texas before so this was a whole new experience. Restaurants food was delicious all days, I would recommend a bit more variety for breakfast since every day was the same thing. Agent at the front desk were always great, phone calls were always answered very fast. Personnel from the restaurant were the best since they were always welcoming with a smile and GREAT CUSTOMER SERVICE. Shuttle employees were also great, always caring for all clients not to fall at moment of getting off the bus. All of them seems like they truly cared for us, and there's nothing better than that. So, costumer service was great, food was great.. the facilities are good... laundry not that good but hey, at least they have one. Couldn't use the pool since it was very cold so I cannot tell if pool was good or not. Rooms!! They were always neat, clean and all my stuff were on the place I left them, this people are very trustworthy (which is a +plus). I almost didn't use the Tv in the room that much because a was on business traveling but the few times I did, it was GOOOOD. Coffee maker, Starbucks Coffee so that rocks! I'm a Big Coffee Lover.....
So the thing that I didn't like is that I had a teammate who was staying alone (not like me, I was with another girl as roommate) but he, he had a room all for himself, he had the tv, desk (which we had also), coffee maker, a REFRIGERATOR and a MICROWAVE. So those kind of rooms REALLY ROCKS!! 
Anyways, overall it was pretty good.",4,4,0,0
"Fun Hotel/Location
Visited Andaz for Business, Great Loations in the Gaslamp District. Lots of action, restaurants, nightclubs, Bars. Not far from the Ocean. Clean rooms. Staff very accomidating. Pool on Roof was great, wonderful views. Good place to relax or have a drink at night before dinner.
Food at restaurant was great, lots of variety. Most everything is within walking distance, but hotel does provide car service. If you are planning a late night out, be sure and take the hotel number and give them a call. They were great about pick up service. Enjoy!",5,4,-1,1
"You can't beat the Donatello!
We stayed at the Donatello for 3 nights during our visit to SF in June. Staff was extremely friendly and helpful, rooms were spacious, clean, and modern, and location could not be beat. We have a toddler, and they did everything they could to entertain and accommodate her as well. The valet parking was expensive, but we expected this anywhere in downtown SF and were happy with the valet staff and convenience. Great home base for touring the city. Would definitely recommend and stay here again!",5,5,0,0
"not worth the money in my opinion
I don't think this hotel is worth the money anymore. As my previous visit stated, the rooms and amenities are very basic. The internet for which you have to pay only works in the lobby and the area is overcrowded during the day and pretty dull at night. Furthermore, the exorbitant price tag makes this hotel a no-go for me.",2,2,0,0
"Good stay
I stayed here for one night in early October. Great location if u want to be in the heart of San Fran city. My room was clean, size was ok, and was all I needed for my stay. Hotel is right on union square near all the shops, trams, hop on hop off buses etc. I had also stayed down at fishermans wharf and this was a good locale or alternative for shopping.",4,4,0,0
"Plaisantly surprised
I enjoyed my stay very much. the staff was very friendly and helpful.
our room was confortable clean and quiet.
especially loved the fireplace in the lobby and by the pool.
We asked for 2 double beds and it was no problem.",5,4,-1,1
"Waited for almost an hour at 1:30am for shuttle to hotel...pick another hotel next time!
I'm gold status on Marriott and we landed very late at night and we waited for an hour for the ""every 30 minute"" hotel shuttle...we called the hotel 3 times and they kept saying they would be there in 10 minutes....My two boys 9 and 11 and I were NOT happy. This has happened to us before at this hotel.....next time in December we are looking at another alternative to this Marriott at the airport. Plus, they are not even posted on the display board for hotels at the hotel shuttle area, so I was forced to call 411 in a bad cell phone area....give me a break...why are they not posted like all the other hotels with the red hotel phone....NEXT!",2,1,-1,1
"2nd time was a Charm!
Well, last year I wrote a review about the Sheraton Times Square. If you recall, I had an awfully bad experience with a package that I directly shipped to the hotel and also my accommodations. My review (let’s just say) wasn’t nice! I was furious and expected more from a Starwood property. I was contacted by the GM who wanted to follow up on my complaint. After a 10min. conversation, I was invited back by the GM in which I took him up on his offer. I travel out to NYC yearly to work our events and this year I was ready to stay at Le Meridian. As I mentioned above, I did accept the invitation to come back to the property. Off I go… I arrived in New York and quickly hailed down a taxi. I arrived on property and was immediately greeted by the doorman (good start). I walked over to the preferred counter and checked in with Lin. Lin was very professional and courteous. He upgraded me to the 33rd floor ( 2 for 2 batting .1000)Great call! So far I like what I see. As I arrived to my room and entered, what a beautiful scenic view. The room was very clean and very roomy. After 5 days in NYC, I was done with the event. I was now able to enjoy the weekend in New York with my wife who arrived Friday. It would be her first time in the Big Apple. As I mentioned above, I was invited back to the Sheraton by the GM and upgraded to a suite. However, I had to cut our weekend stay by a day and depart Sunday instead of Monday. The room I was in was so comfortable, that I actually bypassed the offer for the suite and stayed in the room I had all week. That should tell you that the standard rooms are just as comfortable as a suite! My check out process was flawless.. Mr. Sanders, you have definitely improved the service level since my last stay. I applaud you and your staff for an excellent service recovery! We will be back next year in the summer and I have already begun the word of mouth campaign out here in California. We have several friends heading out to NYC next month and they asked for my advice on hotels. I was more than happy to advise them to stay at the Sheraton Times Square!! 
Until next year!",4,5,1,1
"Good service, excellent room and amenities but hire a car to avoid isolation
This modern hotel is well located for visitors to the enrgy corridor. Hotel restaurant doubles as a sports bar and is versatile enough to serve proper meals and drinks. Room facilities excellent size and good wifi. Food quality alright but the menu is over-hyped so don't be convinced by the positive adjectives on the dishes. Bacon for example is watch-strap thin, fatty and overcooked - so avoid. Coffee is insipid. Drink the coffee in the bedroom - it's much better, albeit still on the weak side. There are far too many huge intrusive TVs in the restaurant so not the place to relax without visual pollution (ie American 'football', basket and CNN).
Service is enthusiastic by all employees especially reception. Decent pool and gym. Bikes for hire (just $5) so you can get some open-air exercise in the nearby riparian parks. Hotel provides a shuttle bus to destinations within 5 miles - so all energy companies nearby plus shopping malls and outlets (recommend mega supermarket Target for electronics and most else). Eldridge is a long long way to downtown - a good 20 miles and 45 minute journey along flat freeways. The city is charmless. Think Milton Keynes and the industrial suburbs of Birmingham. Downtown is strictly utilitarian with no non-work related urban life to speak of.
The hotel is good value but isolated. If you want to spend more than a couple fo days here then rent a car so that you can visit other Malls and maybe get out to neaerby coastal towns like Galveston. A couple of restaurants and coffe bars nearby for respite: Coffee Bean (beterr coffee than hotel), a small Italian across the street. Sharky's - a restaurant, bar doing a reasonable range of local seafood Gumbos, shrimps etc along with usual burgers. Also a Japanese sushi bar alongside. Recommend the hotel but the city suburbs are a kind of sanitised purgatory - people used to pavements (there are hardly any), urban life with people walking around and basic public transport will suffer.",4,3,-1,1
"Extremely Disappointed
I travel frequently both for personal and business reasons and I have never stay in a dirtier hotel, ever. From the moment I walked into the lobby and my hotel room it smelled of damp, dirty carpeting. My bedsheets had a stain on them. The airflow in the room was impossible to control and the shower curtain had mold on it. Additionally, there was no WiFi and the TV reception was not clear - not to mention that the last time I stayed in a hotel room without a flat screen tv was at least 4 years ago. 
It seems that this hotel is maintaining the bare minimum to meet standards as my the dented hotel room door and the need for me to have to pull the door tight to close it and lock it, leaves me to believe that this hotel gets the overflow Spring Break college and sports clientele.
I am shocked that the condition of your hotel is at standard with the Wyndam's I have stayed at in the past. My experience was awful. I stayed there 3 nights due to a business trip I had in Jacksonville and I could not wait to leave. In hindsight, I wish I had checked out immediately and moved to another hotel. Needless to say, I will not be staying at another Wyndam hotel again.",1,1,0,0
"Amazing Views
An old amazing hotel. The service is great, very big rooms, awesome views and perfect location. I totally recommend it",5,5,0,0
"5 Minute Walk to Metro and Great Value in DC
If you're looking at this review, you need a place in DC and have already discovered that nice places are not cheap. But the George Washington University Inn is reasonable. 
Located three blocks from the Foggy Bottom Metro, the GWUI may be what you're looking for. It was for us. 
The room we had on the 7th floor was nice, clean and quiet. The furnishings were decent and comfortable with enough lighting located just where you would need it. 
Beyond being just 5 minutes from the Metro stop, there are also some conveniences you might use during your stay. The GW Hospital has a decent cafeteria that's cheap and a Starbucks for those hankering more sophisticated morning coffee. 
The staff at GWUI was always friendly and helpful. You won't spend much time in the tiny lobby, but you're staying there for a decent room and not to impress your entourage. 
The attached restaurant is supposed to be a decent Italian eatery at night. During the morning it offers an uninspired, very basic breakfast buffet for $15. Save money by having breakfast in the cafeteria of the GWU Hospital. You'll overlook the Styrofoam plates when they total your bill. 
A close by Whole Foods offers a sterling selection of everything you'll want at their usual platinum pricing. There are other restaurants and at least one bar close by. 
I do have a few critical comments about the inn. Wi-Fi is very limited. No streaming is permitted, probably due to an underwhelming connectivity infrastructure. The staff says that they are aware of the problem and hoping to upgrade in the future. The way it is now is okay for email and a few simple page views. There was a network cable that I didn't have a chance to use since I was traveling without a laptop. It seems to me that high speed Wifi should be standard everywhere by now, and I downgrade them for not having one. 
Faucet controls are a bit twitchy, but hold constant once the temperature is set. Nice showers with larger than average tubs. The old tubs have been nicely redone, lots of tile and shiny clean caulking and grout. 
 These rooms used to be apartments, so they're roomy, but there's an odd room between main space and the bathroom that has just the coffee maker and a small refrigerator. 
I would have liked an extra towel bar or couple hooks, but there's adequate space for toiletries. I'm being a bit picky here, because this is really nice for the price in DC. 
If you're lucky or ask for it, you might get a room facing the Watergate Hotel and the Kennedy Center. 
Those who need to park, plan on a $30 nightly charge. 
Bottom line is that I would be happy to stay here again and I would recommend it to my friends who were price conscious but still wanted something as nice as home.",4,3,-1,1
"Déjà vu all over again, which was great…
We stayed at an Embassy Suites in Washington last summer (reviewed) and this was very consistent. We liked the big rooms, full buffet breakfast and happy hour drinks and snacks and pool (which like the one in Washington, was very small indeed). The inside is unique in that all the rooms open into a 10 storey atrium, so it’s like staying at a 1980’s mall. The common area décor matches the theme. If you can help it, avoid rooms facing the back alley and parking lot as early morning garbage pickup will serenade you each day (crash, boom, bang go the big containers). Also, WiFi is a bit of a cat and mouse game. They charge for it but you can get comp passes and on the second floor, you can sniff out other free WiFi from places like the next-door Starbucks. My theory of more expensive hotels charging for WiFi (whereas cheaper hotels don’t), holds true. Still, a great deal and stay for our family of four.",4,4,0,0
"I would stay here again
I stayed here for four nights while working in the area - I was there at the same time of the pageant girls that the reviewer below described but they must not have been on my floor because they didn't bother me. The rooms are fairly large and modern - I especially liked that the work desk was large enough to actually do work on. I liked the fitness center a lot, it seems to be newly updated but it is a little strange that you have to walk out into the mall to get to it. I was kind of worried about the crowds since the hotel is in the mall, but it worked out well for me that I was able to walk somewhere to dinner and not have to get out into houston traffic. The room has a mini fridge.
There were only a couple of downsides - they have valet, but if you choose to self-park, it is mall parking. It didn't bother me since i had a rental, but if I had my own car I might have valeted. Also the housekeeper on my floor was just okay - the washcloths were never replaced so I ran out and did not have one my last day, and the drinking glasses were never changed out (this could be part of the hotel's ""green"" initiative). Other than that it was a good stay.",4,4,0,0
"A good choice with very good service
Enjoyed a long weekend at the Sofitel Philadelphia. The location is more than central and convenient, the room generally nice, but the level of attentive service was perhaps the selling point. 
Desk and lobby staff were attentive and helpful; and cleaning staff kept the room notably in in very clean order. Room 624 was large if a bit oddly arranged with case and seating furniture set hard along one long wall, presumably to keep floor area open as I noticed it was one of the hotel's handicapped accessible rooms -- also with a rather oversized bathroom with good towels and L'Occitane amenities. The room has a Bose radio and a large flatscreen TV (though set far forward on a swivel stand atop a large cabinet, effectively undoing any space savings by sticking with the pattern for the old tube-style set.) Beds with their down toppers were very comfortable and the room quiet at night.
On checking in, I left the baggage with a porter to run out on an errand only to realized I'd misplaced my wallet. Assuming I might have left at the registration desk, I phoned the hotel and was connected immediately with a helpful security manager who investigated and immediately checked security CCTV footage where it was clear I had replaced my wallet in my pocket. All this was done within minutes and, again, very courteously. Overall, the rooms are at the lower end of 4-stars, with a couple of 5-star features. 
As for faults, the furnishings and fittings in the guest room were mostly of a sort of middling quality and showing a bit of wear - to echo a concern of other reviewers. While I saw the door staff jump to help a couple with a baby stroller, they were otherwise a little absent both in often being away from the doors or in not making any acknowledgment of the guests coming and going.",4,3,-1,1
"4 stars my [--]
Having travelled a lot with work and stayed in many a dive of a hotel, my opinion of the less than salubrious ones has been heightened after stopping at Park Central, WHAT A DUMP and not a particularly cheap one either.
To say as many reviewers have, that the location is superb, is just that, IE a review of the location, NOT the hotel. The location IS superb and trust me, you will see plenty of what the location has to offer, rather than spending any longer than you need to in the hotel.
Lots of reviewers have commented on the speed of the lifts and such, but I would never nit-pick over trivia such as this, it’s a high rise hotel at the end of the day and getting to your room by lift is unavoidable, so I will try to stick to the salient points of why I believe that this disgusting hotel needs its 4 star rating reducing to no more than 1 star.
The room was dark, smelly, cramped, dishevelled and in need of total refurbishment, the bathroom was tiny, with less than an inch between the door opening and almost striking the toilet pan. 
The bath itself was only three quarter length and incredibly shallow, only allowing for a brief wash in it as it was so uncomfortable and the plumbing was loose which was very worrying.
The carpets were old, dirty and worn, the paint was peeling and the wallpaper was stained and there were absolutely NO worthwhile facilities unless you were prepared to pay over and above the extortionate fees already paid for what amounts to a tiny, lifeless room.
The concierge staff were complete idiots who would probably struggle to walk and chew gum at the same time, which are comments I make following announcements they made in the early hours across the hotel tannoy system about a fire in the hotel which caused mass panic.
In the event, it was a tiny fire outside the building which was of absolutely no significance whatsoever and was brought under control quickly by the fire department, but the concierge saw fit to wake everybody in the hotel with a loud tannoy message, alerting everybody of the fire, but saying that the fire was under control and that everybody should stay in their rooms and NOT panic. 
As you might expect, this totally unnecessary announcement actually CAUSED panic as everyone tried to leave the hotel, following which, the announcements from the concierge got aggressive and incoherent and as guests started to arrive in the lobby having descended the stairwell, the concierge shouted down the tannoy that everyone was to return to their rooms as the fire had been brought under control. 
After the panic had subdued and the guests returned to their rooms, the already broken night’s sleep was interrupted yet again at around 8am the following morning, by the fire alarm sounding,
which was initially and naturally met by my husband and I throwing clothes on in order to evacuate the hotel, but the alarm was then followed by a tannoy announcement that the fire alarms were being tested. This ‘testing’ went on for 45 minutes, followed by a further announcement that “the fire alarms are working fine now, if you hear them again there is a real fire”. I read another review that a guest who stopped at the same time we did, got a refund of that nights stay, but only because he asked for it. Following the level of incompetence which led to an awful nights stay, shouldn’t the management have refunded every guest WITHOUT them needing to ask?
There are additional charges if you want Wi-Fi ($14:10 per day!!!), further charges if you want coffee making facilities in your room and even charges for holding your baggage if you are too early to you check in and again if you are waiting for transport from the hotel to the airport, but travelling into New York before the transport arrives and despite the bizarre $3:75 per item fee, you are advised NOT to leave any expensive items in your luggage. UNBELIEVABLE, does this mean that they do not trust their staff to either NOT root through guests baggage and steal from them, or NOT to give the wrong baggage to the wrong person? Either way, this exhibits unnecessary profiteering and the clear expectation by management of either gross incompetence or theft by their staff. How can they possibly charge for a service they will not guarantee? 
The room and the facilities (or lack of them) meant that this hotel is only just better than a hostel, therefore I have absolutely no idea where the 4 star rating comes from, so the proprietors are guilty of serious misrepresentation as far as I am concerned, which if in the UK, would lead to prosecution and/or a refund and compensation to the aggrieved party.
Still, a lesson learned, I will never stay, or waste my money ever again in this dowdy dump of a hotel and if you are reading this review, I suggest you take heed.",1,1,0,0
"Historic, Grand, Elegant, and Polished
The Willard is a classic grand hotel that also provides a very high level of attentive service. Our room was spotlessly clean and appropriately furnished, and the staff was helpful, professional, and polished, as you would expect. It's hard to imagine anyone being disappointed by the Willard.",5,5,0,0
"Elegant lobby, but rooms are too tired for the price
There is a lot to be said about staying at a historic property like the Drake. The lobby is magnificent. You can have high tea. The 10th floor lounge is wonderful. Location? Perfect. But the rooms are leaning too far into the ""old world charm"" and are becoming tired. As a business traveler, I am spoiled: I like quiet properties with modern amenities. Unfortunately, for the price, the Drake didn't come through. The carpet was warn, the paint chipping and the bathroom echoed (fortunately, I was alone). I just expected more.",3,3,0,0
"Good price for an ensuite room in NY but poor standards
Chose this hotel as it had an offer and comes with an ensuite bathroom, Great location in Manhattan and close to the subway.
Hotel is small and with one tiny lift to cater around 20 floors isn't great. I had a Queen room which is adequate as I was travelling on my own; the room isn't the cleanest and the latch lock on the door was broken.
Breakfast is very basic with a small seating area at the back of the ground floor.
Note: Keycard loses it's data if comes to close contact to mobile phone.",1,3,2,2
"""This is a joke, right?""
That's the first thing that came out of my mouth when we walked up hill after hill only to find two more flights of stairs to get to the office where there was absolutely no one to greet us or help carry luggage...for about 10 minutes, not a soul and no elevator. I only mention the laborious walks because I specifically told them when I made a reservation that I had health problems that made it excrutiatingly painful to walk up hills and stairs (beware, there is no elevator). I am absolutely amazed at the good reviews below...they must be friends trying to make the place appear better than it could possibly ever be.
When we got to what turned out to be the office, I thought we had walked in through a back door because the ""office"" looked like a janitorial room full to the gills with supplies, half hung posters, paperwork spilling out of every space in the wall there was. When someone finally did come to greet us they couldn't find the key to the room and were totally spaced out, like on another planet LOL. 
The place smelled horrible but to our amazement, the room was actually clean albeit extremely small with no fan, no heat, no air conditioning, no TV, no radio and only one electric outlet that looked like you might turn into the Bride of Frankenstein if you dared used a plug in it. We also discovered on our arrival that we had to share a toilet and bath facilities but they were quite clean as well. Thank the goddesses it was so bad that the less fortunate don't even want to stay there but perhaps that was because it was pretty darn expensive for what you got ($117/night). Truly it felt like the Bates Motel. You'd be better off sleeping on a bench at the train or bus station.
We made the trip by train from Portland and were told by the same ding-dong I made the reservation with that the station was so close to them he could spit to it. He must have a fire hose for a mouth because the train station was a mile away. The older building is great and has good bones but the character is lost and it's soul is sad by the lack of TLC it could thrive from. 
We were only staying one night thank goodness so we decided to laugh about it and see it as a potential script for Zach Galafinakis with the repeated theme of a boy's weekend for partying. This place is just too dang weird. It is a landmark but no one could tell me anything about it and said they couldn't take us to see the baths. No one seemed to be in charge and when I did find someone that had some connection to the place they just scratched their head and shrugged their shoulders.
I got tempted by the good reviews here that got posted and poohpooh'd the bad ones but whatever you do DON'T GET FOOLED LIKE WE DID. You will regret even the slightest idea that this place is okay. It's definitely not. Spend the extra $50 for a 3 star hotel.",1,1,0,0
"Lack of customer service made for a disappointing stay!
This was my family's second trip to the resort in March (2012) for Spring Training games. Last year was fine, we shared a 2 bedroom unit (a studio plus an adjoining one bedroom) and the accommodations were nice and worked well for a total of 4 adults and 3 children. This year, the same reservation was made but when we checked into the room, we were given a regular studio that was attached to a 1 bedroom unit with NO SHOWER!!! When we asked to be moved as our family of 5 having to either take a bath go over to use my parents studio unit shower was not acceptable, we were told that it was not possible. Paul, the front desk manager stated he did not understand what was wrong with it and was very defensive and downright rude about it. He did not even have the common basic customer service skills to acknowledge that this was not an ideal situation. He stated he couldn't move us for several days (my parents were there for 2 weeks) so our entire portion of the stay was very disappointing. My husband and the kids went up to the pool/spa showers to get ready many times. (it was always an interesting conversation with other guests about our situation) The one bedroom's garden tub was supposed to be an accessible room, but unless someone brought a team of physical therapists to hoist them in and out of this very deep tub, I cannot imagine a handicapped person would be able to use this either. I think the worst part was our treatment by someone who clearly does not belong in the hospitality industry. We also left a message for the general manager who never returned the call. It is very interesting to note that my parents witnessed another family in a heated dispute with the front desk manager about the same issue later in their stay. They obviously do this often and maybe that is why he was so rude about it. The property in general is very nice, but so are many others and it is not worth your vacation money to be treated like that. We will be looking elsewhere next year!",2,1,-1,1
"Compact room but great service
We arrived at the hotel to find that they did not have our reservation, which was worrying but they did have one room left luckily, so we did not have to hunt for somewhere else to stay. The building has been a hotel for over 100 years, it has been modernised and they have kept the original features giving it a boutique feel.
Rooms were nice but small and had everything you needed. The honesty bar was good but the fridge was really really loud to the point it kept waking us up in the night. Bed was comfy but we did not like the pillows - they were not as comfy as our previous hotel.
Having coffee on the mezzanine in the morning til 9 was a nice touch and also was they wine hour in the early evening, although we did not take advantage of that.
There is no restaurant at the hotel as such but it is linked to the restaurant next door which is sushi based. We did not eat there due to my husband not liking fish!
Staff are all really friendly and very helpful and I would recommend staying there.",4,4,0,0
"Great place to stay near Seattle Center
Staff is very helpful; rooms are quiet and comfortable and they come with frig, microwave, and free coffee, tea, and popcorn; and they have a lovely view from the roof. The rooms are good value, the elevator works well, and place is clan. You pay extra for parking, but can easily walk to nearby restaurants, Seattle Center events, etc.. Wi fi in the room costs a little extra but they have plenty of free computers downstairs. They also have an exercise room.",4,5,1,1
"Great Location - Decent and Clean
This property looks to be an older Courtyard and reminds me a LOT of the original one in Atlanta. That being said, it is clean, smells clean, and house keeping does a good job. I stay at these properties a lot because for the most part they are a known quantity. I had to stay somewhere else the last night because this property was booked up and I realized how much better the Courtyard is than their competitors. I will stay here again if I have to visit then medical area of San Antonio.",3,3,0,0
"Don't stay here
We had reservations for four nights. The room was okay, with a view of the river. 
But the problem was that in an adjacent room, there were at least five - and perhaps more - people including a child that screamed at all hours of the day and night. The only solution offered by the staff was that we could move. Really? 
I was told that the noisy people did not want to move, and so it was up to us to move to another room. Now, we were there for an extended stay, and were fully unpacked and settled in. 
I expect something better from a hotel that receives a hefty rate for its rooms. We were effectively told that the hotel was not willing to make any amends - our being situated next to noisy, disruptive people was our problem, not the hotel's. Excessively poor public relations.",1,2,1,1
"Clean, sleeping within blocks of the hot spots: Times Square, Rock, Theatres!
We booked this hotel sight unseen and were thrilled with it's proximity to everything we wanted to see! A few t blocks to Times Square, Rockefeller Center, Central Park, the Gray Line Tours, all the Theatres, etc. The rooms were open and big for NY. Very comfortable beds. The Concierge was incredibly helpful - even for planning before we arrived. Vending on each floor. Deli and pizza for quick, relatively cheap eats close by. We did not eat at the hotel so can't help there. Lobby is a little dated, who spends time hanging out in the hotel lobby in NYC?!!! There are 3 computers that make up the ""business center"" that take credit cards for computer time - email, printing boarding passes, etc. About 20 cents a minute. They will also store your bag if you arrive before your room is ready. Very helpful staff as well. We will definitely go back here.",5,4,-1,1
"seriously overprized old crappy hotel
a company booked a room for me for 2 days in this hotel. i knew in advance the price per night was $ 400+, so i expected a palace. the lobby is indeed very nice but the rooms are crap. old, dirty, nearly empty, too few light points, very little desk space, very dirty bathroom, barely functioning. the heating in the room didnt work, and the heating in the room was an extremely noisy air convection system. restaurant was very poor, i had to wait 45 minutes for a burger. i highly recommend to stay away from this very overpriced hotel.",2,1,-1,1
"Old world charm with modern facilities
The Roosevelt provided the perfect resting spot from busy LA. Well appointed, with cheerful, helpful staff, the Hotel offered a quiet understated elegance. Spacious room (mine had 2 Queen beds). Step outside to the bustle of Hollywood and into the H&H Center where there are several family restaurants and stores. Great pool area. Even a couple of celebrities to spot making their way to parties in the Hotel, which adds to the Hotel's sense of fun.",5,5,0,0
"Glad I am out of there!
Was switched to a smoking room on the 3rd floor, instead of the non smoking room that was reserved for me. I was told that the room had been deodorized. Room did not smell of fresh smoke, but when I woke up in the morning all my clothes that were hanging up smelled of smoke.I know there is another Extended stay in town that I have stayed in the past that the manager admitted to me that they did not really have any non smoking rooms, might be the same here. Then there was the carpet in the room, it turned the bottom of my white socks black in about an hour or moving around the room without shoes. I will be putting this Extended Stay location on my company's, do not book list. It was very close to where my project was taking place.",1,2,1,1
"Clean and friendly
I stayed at this location a few weeks ago when I was in Houston on business. The location is great. Very convenient to offices and the Beltway with restaurants just a few minutes away, had an awesome Texas size steak. The rooms were spacious and really really clean. The staff were friendly and helped me navigate around. The manager even took the time to help me get my computer connected, which was a life saver. All in all I would definitely stay here again, it has a comfortable feel.",5,5,0,0
"Not impressed
Was told they did a complete renovation of the property. It was decent. Our bath towels had holes in the and the hallway didn't smell good.",2,2,0,0
"Not worth the cost
I stayed at the W while in DC for work. Great location, and just steps away from the White House. Incredible view from the terrace also. The bar gets very crowded, so I didn't get a chance to enjoy the view as much as I'd like. The room was fine, but I personally found the room to be pretty small. The decor is also a little overdone for my minimalist taste. It's a nice hotel, but for my personal preference, not worth the price. The staff was fantastic - very courteous. I enjoyed my stay, but it wasn't on my dime!",3,4,1,1
"Old but being Fixed up
I like Westins, I always have. However, in the past I would have considered this to be one of the WORST Westins I had ever stepped foot in. On a recent visit it was nice to see that this hotel is getting a makeover/update.... it is in need!
Westins in general are great, so I am hoping this one ends up being that way. I could tell that my room was recently spruced up as it was comfortable. 
I was dissapointed in the cleaning of the room. End tables had been pulled out during cleaning and not pushed back up against the walls etc, and the floors were not vacuumed, however the bathroom was spotless.",4,2,-2,2
"Always makes our group feel welcome!
I had to travel for work quite a bit to Jacksonville. I was honestly disappointed in the other places we stayed. This place was great. The staff, especially Alexander, at the front desk made us feel welcome and remembered our names. The rooms were spacious, clean (yeah!!!), and free breakfast was super. The only thing they could improve on would be internet connectivity in the rooms. It was very slow and could not always connect. If they can fix that I would have given them all the stars. I hate being away from home but this Hampton made it easier to get through the weeks of travel! They are great.",4,5,1,1
"Ended up being slithly too far with children
We stayed 3 nights during our holidays to visit washington DC. As this was our first time in the city we wanted to visit all the main sights. We have 2 young children aged 3 and 5 and even with a pushchair, walking back and forth between the hotel and main sites ended up being quite tiring. we took a bus tour ticket but even that left from the white house. The hotel itself was nice enough, nothing special but it was fine for us. the only thing i noted in the room was the very very loud air conditionning system. it woke me up a few times. I agree with another comment about the breakfast area, a bit too small for the amount of people they cater for. The hot food was not very appealing to me but we were fine with continental breakfast options. The hotel is also on a double carriage way type of road which is a strange setting.",3,3,0,0
"Do not recommend!
We spent our nights on a noisy, cold and humid bedroom. The heat was not working, and the shower was very weak. The decoration is really dated. I´m sure you can get a better hotel for the same (or even lower) price.",1,2,1,1
"Hotel penn -shudder
Hotel Penn. shudder. The first room we were given was reminiscent of a room where someone who had lost all hope would go to compound their misery. Opened the door, looked for the light switch but there was none. The only light was a lamp on the other side of the room which you had to stumble in the dark to get to. The dim, orange glow did nothing to improve the mood of despair that oozed from the room. The sink had a large crack and (of course) a flickering overhead light to add to the horror film atmosphere. We went back to reception and were 'upgraded' to a room with a light. It is quite a good move to put the bar so low with the first room that for 2 min we thought this room was ok. It wasn't. Dirty, grey sheets, damp on the walls and an old, flaky toilet seat. Couldn't find any power points and the thought of foraging around the darker places in the room to find them filled me with dread. We stayed in several hotels on that trip and this was by far the worst value for money. Not a pleasant experience",1,1,0,0
"Wyndham Suites Dallas
Overall great value. Areas for improvement---
1) Bar way too expensive, no wonder there was no one there most of the time. Try giving free drink vouchers at check in, and lower prices to those of the area. 
2) Rooms dated, CRT TV's? Quaint.
3) Got rude treatment over phone when enquiring about an item left in the room after check out. Was told too busy to talk, send me an email. Was corrected when another lady came on line and helped find the item.",3,2,-1,1
"STAY AWAY, RAT infested hotel, filthy
PLEASE take my advice and STAY AWAY from this place, i was there for one night on Oct. 6, when going to my room there were bums getting drunk in the stairs and outside the rooms, asked for a none smoking room but the two i got stink like cigarrets all over, refrigerator was dirty and smelly, carpet was filthy with stains, disgusting even when walking with shoes, then i saw what looked like RAT poop on the floor, i thought it was something else but the WORSE was when i was getting ready to go to sleep, this HUGHE RAT comes out from under my bed, it was no mouse but a 12 inch long RAT walking around in the room, i took my stuff out and went to the front desk, the guy thought i was lying saying some guys had just left the room that morning after a 8 day stay and did not report anything so basically told me i was lying until i made him go to the room and see the rat himself, he gave me another room which i think had no rats but was just as filthy, take my advice and stay away from this Red Roof, its the worst hotel in the US",1,1,0,0
"Housekeeping Standards Lacking
Review for stay in early October 2012 Room 911 and in early November 2012 floor 8 Room # unknown.
I would have rated this hotel a 4 had I only stayed here once but it got knocked down to 3 based on my two stays in October and November. This hotel was recently renovated earlier this year when it changed names to Hyatt Place so the look and lout of the rooms is fairly new and clean looking. The rooms have a sitting areas with a medium sized couch which is ""divided"" but a small decorative panel from the bed area. The room contains a large screen flat panel TV and a desk areas to work from with free WiFi which required an access code provided when you check in. Both rooms I stayed in looked pretty clean but upon closer inspection I found that the floors hadn't been vacuumed very well as I found toe nail clippings in both rooms. The first room had clippings by the wall floor mounding next to the TV which wasn't really noticeable unless you looked closely. More disturbingly the second floor had a lot of nail clippings on the couch and sitting area and I didn't notice them until i went to sit down and felt them. Since both rooms in different floors had essentially the same problem I can only guess that house keeping is rushed and doesn't do a good job at vacuuming or the same house keeper ""cleaned"" both rooms and just did a poor job at it.
In general once you look passed the toe nail clippings the rooms were fairly nice and very roomy with a large sitting area and very comfortable beds. Room 911 faced the parking lot structure and Park Ave and was very quiet at night since you don't get all the noise from the light rail and people walking around. This room also had a quiet working AC unit which was controlled by a digital panel on the wall. The room on the 8th floor faced W San Carlos St and was noisy due from the street noise and also a loud AC unit which had a broken digital panel so it had to be controlled directly from the knobs on the unit. If you plan to stay here I highly suggest you stay in room facing Park Ave as this will be the quietest section of the hotel (I read this before staying here and didn't' really thing it mattered if I stayed on the higher floors but please believe me that if you stay on a room facing W San Carlos St you will not get much sleep if you're a light sleeper).
Both rooms were essentially identically with the same bathroom layout and large walk in showers. They both had a large desk, coffee maker, and small refrigerator under the TV to store drinks, etc. I especially liked the fact that they provide you with a small tube of tooth paste so you don't have to run out to get some if you forget yours. Room 911 had a sliding door to the bathroom with a really hard lock mechanism which took a few minutes to engage, the room on floor 8 had a regular door with a standard lock. 
The hotel lobby is nicely renovated and inviting with a small bar area and eating area behind the check-in desk. If you are looking for a drink you can try the bar but don't expect much other then a small selection of bottled beer and Wine. I would recommend you walk around as you'll find plenty of nice bars and restaurants within walking distance which should have far better selections. This hotel offers breakfast with your stay so if you get up early enough you can go downstairs and enjoy a nice small breakfast as they offer a pretty nice selection of breakfast sandwiches, pancakes, fruit, cereal, coffee & tea, juices, yogurt, and oatmeal. The breakfast selection was actually pretty good for a free breakfast and not the typical continental breakfast other hotels server. 
Overall this hotel was pretty good specially with the added breakfast in the morning but they really need to ensure house keeping does a better job at cleaning the rooms.",3,3,0,0
"First class, first rate, an always pick for me while in Fort worth
From the moment you walk through the held open door, to the time you walk back out at the end of your stay, you are treated with respect. The rooms are large, clean, modern, with everything inside you need for a good nights rest or to finish up some out of the office work. I travel 30 weeks a year and they have the most restful pillows you will find. You are within walking distance of some really fine steakhouses, but take my advice walk past them and visit the Flying Saucer, perfect higher end bar food with a great atmosphere.",5,5,0,0
"Nice hotel but needs more employees
This hotel has a lot going for it. It is right off a DARTs rail station and the North tower has beautiful rooms with comfortable beds. All the employees I saw were friendly and I appreciated being able to check in early. Two small bottles of water (one said complimentry and the other didn't say anything so I assume they were both free) are also provided daily, nice touch. Know that if you choose the ""Green option"" where you get $5 in food credit, you will get no clean towels, supplies (do you want to run out of toilet paper at midnight?) and your trash (tiny basket in room) will not be emptied. One complaint is the pool area is very small and in the two hours I was there, no one came to clean it up. It had quite a few dirty towels and trash around so I don't think anyone had picked it up all day. The pool water was also quite cloudy which usually indicates a chemical imbalance and/or poor filter. My other complaint was the in room check-out did not work so I had to check out downstairs. There was a very long line and only two employees working. The long wait caused me to miss the TRE train and I had to wait another 1.5 hours for the next one. If there was another way to check out, it wasn't posted anywhere and I didn't want to get an extra charge. I know I am not the first person to point this out so maybe the hotel needs a management change to provide enough employees for its guests.",3,2,-1,1
"AVERAGE
The hotel is conveniently located with easy access to public transport. It is an average hotel, service is OK. Receptionist service is good and friendly. You pay the same price for a much better hotel in Las vegas for example. There are some good places to eat in the neighbourhood. They should definitely change their beds. They have very soft old matresses which could destroy your back. Some guests were very loud and noisy at night. There are also some funny looking people cruising around at night. Some of them like to spy through the windows. They do have some security, but I only saw the security guard one night during my 3 night stay there.",3,3,0,0
"great, great, great!
Great location - close to all major attractions, friendly staff, huge & very clean rooms, amazing beds :) I totally reccomend this hotel if you need a place to stay in Chicago! If you can, book a room with river view, it worths all the extra money!",5,5,0,0
"Average
The room was ok, with a nice outlook, but it felt a bit dated overall. Our stay here was marred by the breakfast experience. They were clearly not able to cope with the number of people arriving and the service was very slow and way below average. The shuttle returning from Universal Studios was full, and left a whole bus load waiting while they dropped off the first lot and returned. The bus driver was very apologetic, but why leave a 2 hour gap in the shuttle schedule? We could also hear the tv and children in the room next to us.",3,3,0,0
"OMG where do I start.
First, a week before we stayed at the Empire I had done a web search to research the cool things about the area around the hotel and the hotel itself. As I was reading I came upon a great deal that was 130.00 less than I paid through the hotel website. I called the hotel to discuss this and suggested I cancel my reservation with them and rebook through this other internet site. The lady I spoke to on the phone was very nice and said no need, she would adjust it. Very nice and I thanked her. Weeeellllll, when I arrived they charged me the original price and when I explained, the lady at the front desk looked me straight in the eye and said, ""prove it"". I had no proof on me because the lady on the phone had assured me it was no problem at all. She said I could be lying and unless I had proof the price was as is. I didn't want to get in an argument so left but it really bothered me. I was dumbfounded. I have never been talked to like that before in NYC. People are usually so nice.I finally did go back and when the same lady saw me she didn't even say anything and just pointed for me to talk to another guy. I did and explained again and he changed the price within 2 minutes. The whole thing was embarrassing and time consuming. I have stayed in NYC 6-8 times a year for the last 6 years and every other hotel has been really nice. The way the front desk talked to me really took me off guard.
Then we get to our tiny drab room. I am use to NY boutique hotels and don't expect a big room so was OK, but the heater was broken(I was relieved to see others mention this) and I know our room was 90 degrees. This was in January 2012. It snowed that night and it felt like it was a sweltering hot summer night. I couldn't find a thermostat so decided to deal with it when we got back from dinner. At 11:00 my husband and daughter went to Sleep No More and I went to relax in the room. It was soooo hot. I called the front desk and they told me to open the heater and turn it down from the inside and if that didn't work to find the extension cord under the unit and unplug it. Well the knob on the inside of the heater didn't work at all so I had to unplug it which sparked and believe it or not it still was putting out a tiny bit of heat. I called to see if I could get a fan and after 1/2 hour a maintenance man showed up looking embarrassed with a tiny plastic fan that was duct taped together. So I put the fan on the bedside table and slept on top of the bed(no top sheet on the bed...yuck). When my husband got in at 3am his first words were, ""whoa it is hot in here!"".
Also, if you plan on going to the rooftop bar check ahead of time. There was a private party the night we were there and we couldn't go up. The lobby bar was nice, though. I asked to go up the next morning to take a picture of the sign and was told it didn't open until 5pm no exceptions. 
The lobby is nice and the location is beautiful but the rooms and service make me never want to go back. It is a hotel I am glad to forget. There are many other better hotels. For the price I like the Ace. No wonder Tablet Hotels doesn't feature them. I was sent a survey on my stay and explained this whole thing and never even heard back. Management probably doesn't really care unless there are good comments.
The reason we went to this hotel in the first place is a young film producer we know had worked on a film there and thought it was nice. Obviously he didn't spend the night.",1,2,1,1
"Big problems, but the management did the right thing.
This is a typical Hampton Inn. It is a 15 minute drive to Graceland or Beale Street. That being said, the issues. We got into our room and the tv was broken. They moved us to a room down the hall. At 3:00 a.m., I heard someone trying to get into our room with a key! They only thing that stopped them was the safety bar. At 3:00 a.m., we got a phone call asking us who we were and why were we in this room! In the morning, I spoke to the manager who was shocked that the room change was not noted in the computer. She gave the the night for free. The next night, we were awakened at 3:00 a.m. by a hotel employee talking on a radio outside our door very loudly. Management said they would speak to them. We did eat at the IHOP next door. It was ok.",3,1,-2,2
"Well located for fisherman's wharf - more business than leisure
If you're looking for a well located, clean, half-decent hotel near Fisherman's Wharf this place will certainly do the trick. It's just a few minutes walk from the piers and the Ghiradelli chocolate factory, the staff are friendly and the rooms are nicely laid out with big beds and bathrooms. However, it had an inescapably business feel to the place - everything is aimed at short stops with the necessary amenities rather than being geared towards luxury or a relaxing stay.
The room was comfortable and we even had a good view out the window of Coit tower and down towards the city. The bathroom only had a shower, but it was a large, walk-in one and there were nice toiletries. The cleaning staff were a little over-eager to get into the rooms, but kept the place in decent shape.
One of the big features they also advertise is that they have a pool. We went down one afternoon to have a look and while it nice to have the option, it was quite small, full of kids and there were no towels. Probably good for a quick swim if you want to freshen up after a day sightseeing, but don't plan to sit around it for a prolonged period of time.
We didn't eat at the hotel, but the sports bar downstairs looked OK, and there is a Denny's underneath the Holiday Inn across the road which was good for breakfast. There is also a nice place down the street called Hollywood Cafe which is definitely worth a visit.
We also stayed at the Tuscan Inn down the road, and can definitely stay that although there was nothing particularly wrong with this hotel, if picking between the two it wouldn't be the Hyatt that we would return to.",3,4,1,1
"For Business Travelers: Be Wary
For a business hotel, I don't have too many requirements:
- Clean room
- Central location
- Restaurant options
- Good internet connection
The Sheraton delivered fine on the first three, but their internet connection speed has put this hotel on my ""do not return"" list.
The connection seemed slow at first, so I used www.speedtest.net to test it. I averaged 0.5 mbps download speed when using either the wired connection in my room, the wireless connection in my room, and the wireless connection in the lobby. To put that in perspective, my home connection is 40x faster and the ""acceptable"" range for hotels these days needs to be at least 5-10x faster. Because of this slow connection, I was not able to access my corporate network and therefore not able to access the programs and data that I needed.
This internet speed is almost unimaginable at a major hotel in 2012, and the fact that they charged $13.95 for it was the icing on the cake.
One additional point for business travelers: I tend to forget things during trips. This time, I forgot my razor. Obviously this is my fault. I called down to the front desk to ask if shaving kits were available and they said that they would send one up to my room. Forty-nine minutes later it arrived, and I had to call the desk two more times to check the status. I could have run to Walgreen's and back in half the time. Just plain frustrating...",2,2,0,0
"Worst birthday surprise accommodations ever
My husband booked a surprise vacation getaway for my 50th birthday and what a surprise it was. I had to video tape the room in order to describe my experience to my family. We checked in and out in less than 45 minutes. The pictures on this website is deceiving...I was scared to death to stay in a room that was so creepy. There were no pictures on the wall, but instead mold above the bed on the ceiling and in the bathroom there was a tiny bar soap and mold above the ceiling of the shower. I looked at my husband and said if you think I am going to stay here and leave my clothes in a place like this you are crazy especially with reports of bed bugs and rats, etc. We walked down the street and checked into the Westin Hotel which was a relief. At that point money wasn't an option but peace of mind was...Delaware couple with integrity.",1,1,0,0
"Excellent stay - a rare find
We stumbled across this boutique hotel only by accident as most accommodations were booked out at the time we wanted to travel. We were very impressed with the service provided and Andy went out of his way to be very helpful.
On one of the days, we needed to make an early start as we had a long bus trip to Yosemite National Park. As pick up was before the breakfast room was open, they went to the trouble to pack us a breakfast meal as well as some snacks for the trip.
It was great that breakfast was included as part of the pricing.
All the staff we met were very friendly and helpful and we would have no hesitation in coming back to this hotel.
All in all, we enjoyed our 9 night stay at this hotel.",5,5,0,0
"The best hotel experience we have ever had!
“The shop menu was wonderful, the food preparation terrific and the ambiance delightful….The atmosphere of the Bar was fun, hip, enjoyable and the drinks and food fun are delicious………Our stay was perfect!.........The hotel is truly amazing, whenever we needed something it was there!....I believe our stay was the best of any hotel at which we have ever stayed.”",5,5,0,0
"Fine enough
I got this hotel through a Priceline NYOP deal, so I had no idea which hotel I was getting until I booked it. I got a good rate, but would not consider it a 3.5*. The parking was ... well Chicago parking. You could pay $22/night self-park (no in & out) or $35/night valet (unlimited in & out, but 15-20 mins wait so call ahead). 
The location was nice as it was away from the really crazy stuff but close enough. There was also a 7Elven, starkbucks and other handy places nearby. 
The room was very small but adequate enough. The bed was fine and comfy, the room was pretty clean, the kitchen and fridge was nice, but the tv and bathroom was very, very small. Be parepared for this. 
The staff was fine, but didn't do a whole lot. Overall, it was fine enough and for the price I paid, I couldn't argue.",3,3,0,0
"Outstanding in every way
We could not have experienced a better stay! 
Service is usually what separates the wheat from the chaff and these folks have it perfected. Everyone from the doorman to the concierge made sure to make eye contact and offer a cheery ""Hello"". 
Anything we wanted we received: we asked the concierge to find us an appropriate restaurant without a wait; she called the Rosebud restaurant and got us seated without their current 50 minute wait!
We had the opportunity to use most of the facilities; the pool and the gym were both outstanding and very clean and functional. The patio outside the pool is great for relaxing as it it offers a tremendous view of the city.
The rooms were spotless; plenty of room for the family and the TV has all the access options for Xbox/Playstation connections. All functions (HVAC, lighting, etc) can be accessed via the phone console. Very well thought-out in terms of functionality and ease.
I could not help but notice that the room's furniture was a step-up from most high-end hotels; a nice touch. The bed and pillows were outstanding.
The location is great if you plan to shop on the ""Mag Mile"". Very close to Water Tower Park, Ghirardelli, and Giordano's (the best pizza I've ever eaten- get the deep dish!).
All in all, in spite of its relatively high price, I highly recommend this hotel. As the saying goes, ""Buying quality only hurts once"".",5,5,0,0
"Great hotel for a reasonable price
My parents and I stayed here for 4 nights (July 1-5). We booked a ""superia"" room which had a little more square footage and had a bigger ""sitting room"" space. Beds were comfortable. It wasn't noisy. Rested very comfortably. Centrally located. Took the train from the airport and it dropped us off about 2 blocks from the hotel (last station - Westlake). Easy walk. Serious pie about 1 block away serves great pizza. Although slightly overpriced, Lola was convenient and open late. Food was pretty good. Short distance walk to the waterfront and other attractions. I chose this hotel over the Hotel Monaco and Vintage Park - the only difference is that these other hotels had a evening wine reception or free coffee/tea, but you're in Seattle to explore and see the city, not have wine in the hotel lobby, right. Overall, we really enjoyed the hotel and would definitely stay there again. Also, the more nights you stay, the better the discount (eg percent off).",4,4,0,0
"5-Day NIGHTMARE at Embassy Suites Riverwalk San Antonio TX
I had a 5-day stay at the Hilton-Embassy Suite located at 125 E. Houston Street, San Antonio, Texas from Oct 17-23, 2012. What a HORRIBLE EXPERIENCE.
Day 1 – I notice our room 805 was the only room in our section without a chair on the Balcony and the Balcony door had no lock. There was no SAFE in the room. We attempted to use the so called FREE INTERNET but it didn’t work.
Day 2 – In the morning I went to make coffee; I realized the coffee & condiments WERE NOT RESTOCKED the day before. (Room Attendant restocked coffee & condiments at approximately 9:30 pm that night only after we called.) We attempted to use the Free Internet service again still didn’t work.
Day 3 – Had coffee and left the room at 8:00 am, returned by 11:30 am and when I went to use the bathroom, NO TOILET PAPER. My husband went down to the reception and he spoke with Ronnie the Director of the Hotel. Ronnie asked my husband for the room number and when his name did not appear on the registration he was rudely asked for identification. Ronnie dismissed my husband and proceeded to speak with me. We complained to Ronnie about the room not having Toilet Paper and mentioned the day before the coffee was also not restocked until late at night.
Day 4 – My husband enters the elevator with the Bellboy who had a full luggage cart. His cart was in the way and difficult for my husband to reach and slip his room key card into slot to get access to the 8th floor, so my husband asks the Bellboy if he can push 8; well the Bellboy asks my husband for his key card instead of using his master key card. Now I do understand that these key cards to gain access to the floors are for our own protection, so why was this not asked of all guests. Yes I’m pulling a race card here because the guests who were not asked for their key cards or identification were of another race and we are not of the same race as them. 
Day 5 – My husband goes to reception to ask if the Hilton-Embassy Suites has room service and they said yes. Each room has a Guest Service Book he was informed. My husband told the reception our room did not have such a book and he was given a photo copy of the menu. 
 We went to San Antonio to see our Daughter Graduate the Air Force – BMT. We were out of the room early each day and returned in the late evenings. We didn’t expect to be treated as ROYALITY but we did expect to be treated with respect and dignity like all other guests. While waiting on line at the reception area we were cut on the line by other guests. So maybe we were not standing so close behind other guest for them to notice we too were on line and that is because we don’t like standing so close you could feel our hot breath behind down their neck. We like to give people their privacy. A few times we would make eye contact while waiting on line with the reception agent and they would smile acknowledging our presence but just as quickly they forget and dismissed us and attend to another guest. We were like “HELLO we are standing in line too” still we were brushed off. I felt Ronnie and his Reception Agents did a HORRIBLE job at GUEST SERVICE SATISFACTION. We will NEVER EVER stay at this or any other EMBASSY SUITE again. 
I will be posting this experience on USA AF FB Page so that when travelers come into San Antonio to see their Airmen Graduate they too don’t make the same mistake in selecting the HILTON-EMBASSY SUITES as their place to stay.
This HILTON-EMBASSY SUITES in downtown San Antonio TX on Houston Street for Room 805 offers the following;
Dingy White Towels – No Safe in the Rooms – No Working Internet – No Working Bathroom Exhaust Fan – No Guest Book – No Toilet Paper – No Chair on Balcony - No Coffee or Condiments
You will however get lots of Rudeness and Poor Room & Guest Service.
Good Luck my People....... 
Unsatisfied Guest Ja Medina",1,1,0,0
"day at the spa
the hotel staff was great, but the spa experience was not what was expected.. i booked online at one price and then saw my cc was charged 50 dollards more on each charge.. be careful booking spa traetments online at this hotel... definitely was overcharged. lobby bar was nice, location is great, valet is pretty steep at $49 a night",4,3,-1,1
"Terrible Customer Service
This location is a pitiful shame and an embarassment to Hilton, not because of the facilities but because of the rude, unprofessional idiots that run the place. The desk clerks and management are very condescending and often make excuses for how busy they are and that your business is neither valuable nor important. They also DO NOT allow state employees a government rate. Do not bother to request any additional assistance with the food offerings either. Way too busy to tend to your individual needs. A manager even expressed to me that they don't have to be as personal as other locations because business is good. Well, maybe not in the future if their negative attitude affects enough people.",1,1,0,0
"Central location, but needs updating
We stayed here as part of our honeymoon trip. The rooms are really small and quite dark. I guess city centre hotels struggle for space but we had expected higher quality here. The housekeeping was also inconsistent with various toiletries arriving on different days. I also object to $15 for Internet access when the room rates are so high. However, it was a great central location with transport, restaurants etc very easy to access. If I was booking again, I'd choose the Clift which is a few minutes walk away.",3,3,0,0
"Outdated, poorly maintained, mold, leaks, etc.
I was incredibly disappointed with the overall quality of this Crowne Plaza property. I have stayed at locations in Austin and San Antonio, Texas and was very impressed, which influenced my decision to stay at this particular property.
Upon arrival the lobby was very nice and check-in, although lengthy, was relatively organized for the volume of people visiting. Turns out, the ornate lobby is no indiciation of the rest of the large property. We made our way to Gulf Coast Building 3, where the dated building was ""secured"" by a door that actually required no key card access at all, just a strong pull. We finally found an elevator in another building to get our bags up to the room. There was a tub of chlorine smelling up the foyer. The carpets in the hallways were dirty, crooked, and covered in dirt and grass. 
Our room, although very small, looked nice. The beds were pretty and comfortable. However when at about midnight I went to take a shower, I was disgusted by the bathroom. Black mold on the ceiling above the shower, a continuous ceiling leak that left water on the floor, and a broken toilet. When we woke up, we realized the highway noise had been so loud because our window was left open behind before we arrived. Our suspicion is this was to let the moldy stench out, which gave us headaches anyway.
The following morning, we received a call from the desk that the A/C repair man was outside to respond to our call. We hadn't made a call, but let the desk know about our concern and disgust with the bathroom. We also made the repair man aware, no one seemed concerned.
I should have heeded the warnings of the online reviews. This is an absolutely sub-par Crowne Plaza property.",2,2,0,0
"BAD
Hotel is falling apart. Was misrepesented as to location. Hotel is falling apart. The hotel was not where we were led to believe it was located. Could not call the hotel direct to get reservations and had to do it on line. Was told by staff on the phone that they did not have access to all rooms available and to do it on line. Room was not ready when we arrived. Coffee packs for the room were not available. Arrived for familiy event and were unable to get another hotel so was forced to stay there. Hotel was advertised as being near the event center but was 10 miles away.",1,1,0,0
"Comfortable, quiet, great location
Convenient location, right next to IAH. Nice rooms (standard hotel room), really good breakfast buffet, great pool area. My only complaint is that there were no sheets on the bed to use as a blanket... just a sheet that covered the mattress.
Delicious cookies too.",5,4,-1,1
"Nice stay Down Town
We had a room on the 37 floor with great views of the sound. The room as clean and a good size.",4,4,0,0
"FREEZING !
freezing shower. No warm water.. no towels.. was horrible........foreigners cnt speak english,, dirty hotel. charge you for everything,. they are very money hungry.. not a warm quiet place.. i went there for a MODELING SHOOT",2,1,-1,1
"Great Location
This hotel is right in the Financial District and close to shopping, the San Francisco Museum of Modern Art, the Moscone Center and the BART. It's within walking distance of the Ferry Building and Chinatown as well. 
The rooms are nice, but nothing spectacular. However, the staff was very attentive and the public areas were quite comfortable. If you need to get some work done, but don't want to sit in your room doing it, check out the second floor, where you'll find plenty of sitting areas. 
You'll also find a full-service Starbucks in the lobby.",4,4,0,0
"DO NOT BE FOOLED LIKE WE WERE
I am wondering if the people that wrote good reviews were paid off.
They speak no English and when we recieved our room the FIRST time, it was wrong and it looked 10 feet into a bare wall(quite a view-let me tell you)
The SECOND room (which was wrong again) was as big as a closet or pantry.
The THIRD room was OK(kinda) we were just tired of moving around. At least it had a direct view of a giant tree 10 feet away from the window.
The TV did not work
Free dinner was disgusting and felt like we were in a hospice.
HORRIBLE
LEARN ENGLISH",2,1,-1,1
"Way too expensive for what you get.
Not worth the money! Room had a view of a wall and roof with dead, decaying birds on it. Also beer cans strewn at the bottom of steps on the same roof. The staff must slip out for a smoke and a cold one there. Bathroom fixtures were tarnished and someone could have mopped behind the door. The amenities all come at additional charge (internet, fitness center etc). Also, parking is $45.00 per day. Someone else commented that ""as a Hilton Honors member I had a very large room overlooking the lake"". I guess he is a better Hilton Honors member than me!",3,2,-1,1
"Nice location, good food, decent rooms.
Nice property, just really needs to work on the little things, and that's frustrating. 
The location is great, definitely don't recommend driving there unless you absolutely have to, parking is expensive. That's to be expected downtown though. The restaurant is good as well, as a plat, the free breakfast is fantastic, appreciate that. The gym isn't bad, free weights are in a little room that's a bit cramped, but lots of treadmills. Again, location is great, but so are about 15 other hotels within a few square miles. If there are rooms with a good view, I didn't get it.
I took a few pictures of what really needs to improve, given the cost of this hotel and the fact that Westin's are marketed as higher quality than a lot of hotels that actually do this right.
1. I hate, hate, hate rooms with no electrical outlets by the bed. This is 2012, not 2002, people have smart phones, and they constantly need charged. Making me move the mattress and unplugging the alarm clock is annoying. 
2. What is the point of a ironing board that is wrinkled? I imagine most people don't care about this, as most people hate to iron, but if it's there for the people that do, it should actually be useful.",3,3,0,0
"So big no one cares
Location is awesome, service does not exist, breakfast was crazy at the marketplace. I will never stay here again, too bad because I did love the location, but waiting 10 minutes for an elevator is not fun every time you need one.",3,3,0,0
"Dear oh dear...
Charlotte appeared to be a wasteland of anonymous hotel chains, and I figured an Omni would be as good a bet as any. 
The trek to the room boded ill, as the dark, poorly decorated corridors screamed 'Barton Fink.' Upon entering the room I was pleasantly surprised to find two huge picture windows running the full length of the wedge-shaped space. The views were amazing... As long as one was looking outwards. The decor was tired 1980's green and brown, the furniture was battered and marked, the carpets (clean but) stained, the bathroom poky with frayed towels and a blood-stain on the shower curtain. Honestly, this hotel is in need of a major refurbishment. The public areas were passable but if all the rooms were like mine...",1,2,1,1
"Not a Holiday Inn, but Four Points by Sheraton
Hotel changed names, great location, easy access to the freeway. Older building and it shows.",3,3,0,0
"WORST HOTEL I'VE EVER STAYED AT. STAY AWAY.
We booked at the downtowner because we were told that it's in walking distance from the walk of fame and the chinese theatre. The only problem is that the neighbourhood is so sketchy that I WOULD NEVER take the 10 minute walk to reach the tourist attractions. The lobby is locked from the inside but the rooms that have all access on the courtyard are separated from the street by a tiny gate that can be opened at anytime by anybody. The breakfast is pretty good (as far as selection goes) but it is prepared in a separate building. 
The rooms smell disgusting and the walls are paper-thin. The whole structure of the hotel is made of wood and when someone in the room above yours walks it feels like they are walking right next to you. When we stayed at the hotel we were assigned a room next to a huge group of dancers that were up and partying all night. 
The parking is free but we were fearing for our car. There is no gate, no separation from the street. It's just a small parking lot behind a run down motel in a sketchy neighbour hood in the ghettoish part of hollywood. 
I won't even start commenting the rooms cause I can't honestly think of anything good. Just trust me, spend those 40 extra dollars and be safe somewhere else. 
Also, the beds were not confortable, at all, and I suspect bed bugs. We ran away after 1 night and we were supposed to stay 3.
There was a dead roach in the pool.",1,1,0,0
"Old dirty smelled carpet
The worst problem with this hotel - old dirty smelled carpet.
One computer with Internet connection costs $0.29 per minute, but Wi-Fi is free.
Printer was out of order.
We stayed just one night before our flight to New-York after hurricane Sandy.
Pool looks good but it was too cold to use it.
Location is good. A lot of restaurants within walking distance from hotel.
Staff is friendly. Breakfast was good enough.
But because of bad air quality we will not stay here again.",2,2,0,0
"Eh
This hotel was ok. One of our rooms was dirty when we got it. The bathtub was dirty and the floor had not been vacuumed. I would not stay here again. The only saving grace was that the staff was very courteous. They gave us another room and apologized for the inconvenience. Overall, the hotel was not so great, but the staff was very nice.",2,2,0,0
"Don't bother
Crowded, noisy, dirty. Service is poor, food is worse. Nothing like other Hyatt hotels I have visited. The room was dark and dusty. The Sunday buffet was tasteless and at 25.00 per person, not worth it. Too many nice hotels in Chicago to be wasting your money on this one.",2,2,0,0
"Perfect!!
This was the Perfect Hotel ... in the Perfect Spot! Rocky ( Doorman/Bellman ) greeted us at our Cab and made us feel so Welcomed from that moment and until we Checked out at the end of the week! The Room was Beautiful and very roomy. The bath room was large and had an Amazing shower with Great Bath products! It was such a treat to return to the room each day and Enjoy our home for the week. The Hotel Bar/ Lounge was really nice. Had Drinks every evening before we set out for the night and had the Best service from our Server Stephanie. Always greeted with a warm smile and a ""How was your Day!"". The Surrey has a Friendly, Warm and Professional staff, that made our stay the Perfect Choice!! Would definitely go back ... next time when the Roof bar is open and also to try the Spa!",5,5,0,0
"Noisy and outdated
Sorry, but I'm a Hilton Honors member and I would not recommend this hotel. It is incredibly noisy. You can hear every conversation in the hallway from your room. The pool area was incredibly noisy the night we stayed. Our room was adjacent to the pool area (we could barely see the pool from our room). Our view looked out over the old roofs and was quite depressing. The shades did not close completely so the sun was shining in at sunrise! The bed was hard as a rock. Bathroom ceiling was no more than 7 feet...seriously! Shower head was at about chest high. Parking was quite a ways from the hotel lobby but not terrible. It was not their lot though. Breakfast started at 7AM. Are you kidding? Shuttle to airport was $25...thought this was high. We had to inform the front desk of the absurd noise level at 11PM! The noise went down after our complaint but then continued later on. The staff was friendly and courteous. We would not recommend this place if you're looking for a guaranteed restful night!",2,2,0,0
"not a repeat stay
As I was trying to check in a loud customer disput played out. The customer was on his cell phone with the owner or manager, apparently, which lasted the entire time I was checking in. I misstook the woman customer at the counter for a lady that I had met at the airport moments earlier. It was soon apparent that she was not the same personthat I had met earlier. Her facial features and very skinny legs made me think of the working girls seen on TV.
The room had a bad smell and I noticed in the morning a number of tight black curly hairs on the sheets that weren't mine. Never again!",1,1,0,0
"I'm just not impressed
We stayed at the Club Quarters on Wacker Drive in Chicago Sept. 26 & 27, 2012. We went to Chicago for a concert. We'd never stayed at a Club Quarters property before, but chose it based on the price ($169/night vs. $209 at the Intercontinental). Next time, we'll just pay a little more.
THE GOOD:
 -The price
 -The check in is intimate, friendly and quick
 -Location: on Wacker, 2 store fronts from Magnificent Mile. Easy to get to everything!
 -Very clean
 -Purified water stations w/ plastic bottles provided
THE BAD:
 -The rooms are TINY! 
 -There are no King beds (just Queen or double) 
 -There's barely room to turn around in the bathroom.
 -Rooms are so close you can hear your neighbor's shower
 -No ice machines
If you don't need any luxury, this may be the place for you. This was a bit of a downgrade for us, so we'll probably not return, but overall it was ok. Most importantly, it was clean and the staff were very nice.",3,3,0,0
"Great location
Located very close to all sorts of public transport its great for getting around SF. Fisherman's wharf itself is kinda tacky but its still a good location. You're also not far from the Alcatraz boarding terminal - try and do a night tour here - so atmospheric. The hotel itself is lovely - the first night we had noisy neighbours so we were moved the next day for our remaining 3 nights and had no further issues. Free wifi and a business centre are available. We had a continental breakfast included which consisted of fruit and a pastry. You could add more like eggs and stuff and pay separately for this. Its about 30 minute drive to the airport and we used the shared taxi service as advertised on the hotel website - think it as about $20 each so for people travelling on their own its a good option. If there are 3 or more you might as well get your own taxi as it would work out the same. If in SF again i would probably stay here again - the reason i say probably is because I might just like to stay in another area of the city but for any first timers wondering about this hotel I would definitely recommend. This was our first time in SF and we had 4 nights in total and i'm glad we had that time as we could really explore the city without having too much rushing. SF is great city and cant wait to go back",4,4,0,0
"OK but not Memorable
Spent 3 nights at Alden during May. Downtown Houston is very walkable so even though Alden is located in the northern part of downtown, it is still close to many downtown businesses and attractions. Alden is also located near public transit stops so it is very easy to get to many places except to areas outside of the freeways encircling downtown. Unfortunately, downtown Houston is desolate with very few people on the streets. At night, there are homeless people gathered at each corner of the street where Alden is located. Also, there are very few restaurants and eateries near Alden, especially that are still opened at night. I did not find a Starbucks nearby but if you want a cup of coffee or tea in the morning, there is a self-serve hot drinks station in the lobby but it will cost you $3/cup and it only operates in the morning.
There isn’t an info package in the room, that I could find, so you really don’t know where the fitness center or business center are. There is a restaurant and a bar in the hotel but I did not try them out.
There is not much to look at from the hotel windows. The views are comprised of many garages, parking lots and old boarded-up buildings.
The rooms are on the smaller side but compact. The bathroom is modern. The bed is very comfortable. The furnishings are contemporary but it seems to be unchanged for over 10 years. There is a small wooden bench in the room that looks like it’s been built by high school students in shop class. But the one thing that seems to make the room really dated is the TV. It is one of those small old bulky TV and only 5 channels seems to get reception. I don’t think there are plans to replace the old TVs as they are custom fitted into a wooden structure that serves as a desk, mini bar and TV stand. 
In all, it seems that the hotel doesn’t replace items at specific intervals. Even though the pillows, towels and linens are still good to use, they seemed to be past its best quality phase.",3,3,0,0
"Not a vacation destination
This hotel has no character at all. I think it may have been a nursing home. We left after the first night and were thankful to find another hotel available. We stayed with our kids. We were allotted 2 towels and when we asked for some more to be sent up and some more shampoo and conditioner, they asked, ""How MANY are in your room?"" The jacuzzi water was green. The creamer containers for the coffee was filled with milk in both the coffee shop and the restaurant, so I don't think it was a mistake. There is no air conditioning in the hallway areas so it's hot. The waitresses in the restaurant are very nice and work hard. That is why I gave two stars but we were not given free breakfast which we were supposed to get as Gold members of Starwood. That was the front desk's fault, though, not the waitresses. In the morning I went out to find a nice place to sit and found that it was not cleaned up from the night before. There were cigars and cigarettes, drink glasses and it was a mess. It kind of ruined my morning. I asked for it to be cleaned up and they did. There also was ""to go"" food or maybe it was room service left outside the door next to ours when we arrived that was still there the next morning! We looked at the menu for dinner and it was very expensive. The restaurant has absolutely no character. It looks like a hospital dining area, so to charge such high prices seems out of place. We didn't eat there so I cannot review the food. It would not have felt like a vacation to stay there. I think it used to be a Holiday Inn and really doesn't match up with the kind of hotels that all the other Starwood properties we've stayed at are like. I could only recommend this hotel for someone who needs a bed to sleep in overnight, but not for a vacation destination.",2,2,0,0
"Superb Hotel
The staff was exceedingly gracious. Samoya and Carolyn at the front desk were most cordial. I found the rooms to be adequately sized. The location was close to our tour buses, Times Square, and a variety of eating places - from the corner hot dog vendor to Two Brothers' Pizza, to Applebee's, Red Lobster & TGIFriday's. And all the food was good. The amenities in the room were welcomed - the microwave, refrigerator, coffeemaker, and there was coffee available downstairs. The rooms were clean, the mattress was comfortable, and when my wife requested a foam pillow rather than the feathered one provided, it was delivered pronto. Use of computer to retrieve airline reservations - very helpful. Yes, we enjoyed our stay at the Candlewood Suites and would stay there again on our next visit to NYC. Our stay was 4 nights and for the price and service, I think we had a bargain. Candlewood - don't change a thing!",5,5,0,0
"So Many Better Options
This was by far the worst hotel I have stayed at in New York City. I must start at the beginning. The only reason I booked this hotel was because it was $159/night as a special from Travelzoo. I ususally avoid Times Square like the plague, but because it was a holiday weekend, almost all the hotels I was looking at were over $250. 
We arrive at 2:00pm and are told (1) that our room will not be ready until 3pm and (2) the upgrade I was excepting was not going to happen. Not a big deal, we walked around and came back around 3:15 pm. Guess what? The room was still not ready. We waited around until 3:45. Once we received our room (1930) we went in and came into THE SMALLEST HOTEL ROOM IN THE WORLD. It wasn't even the fact that the main room was small, it was the fact that the bathroom was tiny, you couldn't move around and there was nowhere to put any personal items. Disaster. My husband tried to iron his shirts and the ironing board was broken and there was no alarm clock. 
Upon leaving the hotel for the evening I stopped by the front desk to inquire about receiving an upgrade the following day, Sunday. ""Sorry, that is only available upon check-in"" was the response I received. What horrendous customer serivce. 
The following morning we discovered that the water pressure in the shower is a little more than a trickle. Unless you wanted to take a cold shower. Then it was amazing. They sent up an engineer, but that did not do anything.
Also, we were charged $2/bag to hold them the day we checked out. I have never been nickeled and dimed more at a hotel.
Moral of the story: Stay away!! This is a hotel that obviously has a number of Europeans coming through and the staff and service act as if this is they way hotels in NYC operate. I have stayed at over 8 different hotels in the city and this was by far the worst. Try the Shelbourne Murry Hill, the Doubletree, the Marriott or The Shoreham hotel for a better experience.",2,1,-1,1
"Welcome
Hi , it was my first in new york city , i just came to park central Hotel and a very Good people start to help , i enter at 10.30 , i think that there is No way to find a room until 15:00 .
But elisabeth help me a lot and she directly find a room . She was very polite , very friendly .
The location of the Hotel is very nice and very çökse to everywhere . 
Thanks to the park central Hotel workers and specially to Elisabeth ...
Joel",5,4,-1,1
"Delightful stay
We thoroughly enjoyed our stay at the Fairfax. The room was spacious, clean and elegant.
Every staff member was courteous and welcoming. We would definitely stay there again.
It is very close to DuPont Circle and the metro, a great location for a stay in DC.",5,5,0,0
"Nice Room. Not so nice in any other respect
First the good: the room was well furnished and comfortable. If a little small. The TV was enormous, and frankly was a bit too large, as it ended up dominating the room. Otherwise it was a good room.
However, i slept on the 4th floor, overlooking the street at the front. This street appears to be somewhere where trucks come to park up for the night. They leave their engines running whilst they are parked. I stayed in this hotel for 2 nights, and each night was woken at 3 by trucks running diesel engines outside. This made my stay intolerable. The staff were totally ambivalent to this.
Otherwise the hotel was at best average. There's no atmosphere in the downstairs. The reception is tiny, and very cramped. They shut down the lift for an inspection right at the time when most people were trying to leave for breakfast, or to get on with their day.
All in all. i would not recommend this place. The location isn't great. The price is high. The rooms are small and tired in terms of decor. And the noise is unbearable.",2,3,1,1
"San Diego delight
We booked Rancho Bernado on the suggestion of a friend we were visiting nearby; this was to bea reunion of 10 people from around the country. The grounds are beautiful with the sounds of fountains and trickling water whenever we turned the corner or opened the slider onto the gardens; the staff were wonderfully friendly and very helpful; the room was large and comfortable; the view of the garden was lush. There were huge California-style fireplaces and fire pits everywhere, as well as outdoor heaters. Our big regret is that we were not able to play the golf course because of activities planned with our friends. Unfortunately the weather did not cooperate with cool temps and showers much of the time -- but that's not RB's fault.",4,5,1,1
"Magic Castle - Los Angeles - AWESOME...
we weren't sure when we booked, but now after our stay we couldn't imagine staying anywhere else. very short walk to hollywood blvd, avenue of the stars, great gym facility within walking distinance. very family friendly, unlimited snacks for the kids, movies, heated pool, great breakfast included. 
the staff was exceptional.... no other words for them.. we love gabby....
all their recomendations were great. they mapped out spots for us, helped us with directions to get around town... 
lots of space in the renovated apartments. the gm also took time to ask and was interested in input.",5,5,0,0
"Great location and good service
We stay here frequently when we visit NYC. We have always experienced good service and I am surprised to read some other less flattering reviews. The rooms are always very clean and comfortable, although not huge, they are a decent size for NYC. Love the shower, with the huge rain shower head option, and appreciate the toilet in a separate ""room"". The best feature is the location....so nice to have breakfast in the lounge restaurant by a window overlooking Central Park and Columbus Circle. If you want a nice touch, you can order chocolate covered strawberries and champagne which they deliver upon your arrival.",4,4,0,0
"Tony's Weekend
I stayed at this hotel as it was through part of my prize i won from Broadway Across America for a trip to the Tony's. It was an excellent hotel and as others have commented, the staff is top notch. The wine reception is a plus and being so close to Times Square without being right on top of it is wonderful as well. I too, joined the Kimpton In touch and it was nice to be able to have some water right there via the mini-bar. The room size and bathroom were very good for what I had anticipated in NYC. Will hopefully be able to return on my own dime as the extra night I paid for was way above my budget, even in NY. The beds were some of the best i've ever slept in hotel wise.",5,5,0,0
"Third time is a charm
Due to our flight delays, we finally arrived to the hotel at 1 am. Our room was on the 7th floor and we didn't have a peaceful night of sleep because the traffic noise was LOUD. We asked for a different room the next morning since our booking was for 5 nights ($200/night plus taxes). The second room smelled horrible, it smelled moldy. We thought if they fix the air condiitoner, then the room might smell ok later. So we went out to do our sight seeing, our first trip to DC! When we came back in the afternoon, the air conditioner was fixed but the mildew and mold odor was very prominent coming from behind the walls. The bathroom vent must have stopped working for months. We really didn't want to ask nor move again, but our health would be in jeorpardy if we had spent one night in that room. We moved to the third room which was acceptable as one would expect from Sheraton...except for the pillows. The front desk attendants were very accommodating. We had breakfast in the hotel restaurant the first morning, and if your first cup of coffee is important to you, don't go there.",2,1,-1,1
"Much better options a couple blocks in a better direction
I love boutique hotels but not this one. I am from New York and have stayed in a number of small rooms, but this was RIDICULOUS!! I couldn't even open my suitcase all the way. The walls were painfully thin. I had good neighbors, but I could hear everything as if we were in the same room. Worse yet was the service. I dealt with the front desk 3 times and all 3 times were bad. Don't waste your money. There are better places, same price, and not next to the jail.",2,1,-1,1
"Hole in the Wall
This is an awesome place to stay - if you can find it! Located along Wabash between Madison and Monroe the doorway is easy to miss when walking down the sidewalk and the 'walkway' to the elevator is not impressive, but when the elevator door opens on the second floor your eyes will 'bug out' at the sight of the expansive lobby complete with complimentary fruit water and grand piano. The rooms are all redone with beautiful oak accents, comfy beds, unusual window treatments and bathrooms you'd be proud to take home! 
The location is great for theatres, dining and only a few blocks from the train stations and Millenium / Grant parks. We spent the weekend without taking a cab!",5,5,0,0
"Great, Older Hotel - BIG rooms and Fabulous Location!
The Salisbury Hotel is older... if you are looking for a 5 star hotel, or something that is ""new and hip"".... keep looking.
BUT... if you're looking for a great older hotel with HUGE rooms, and an exceptional location (and great rates), then this is your place!
Hubby and I went to NYC for a long weekend getaway... we really enjoyed the Salisbury. It's a block (maybe 2?) south of Central Park, and close to the theatres, Time Square, etc. 
Our hotel room was really more of a suite/mini apartment (which we were delighted as we were just expecting a room). We had a large sitting area (with sofabed), a small kitchenette area, a very large bedroom AND very large bathroom. It also faced away from the street, so it was nice and quiet. 
My one complaint (which is not a big deal) is that it took quite awhile for the elevator to come.
All in all though: very pleased with this hotel - we will stay here again!",4,4,0,0
"A somewhat strange atmosphere
Nice decorated spaceaous room. Very charming old (monumental) house in a nice area of the city of Philadelphia.Wooden steps are peeping when walking. There is no elevator.
Restaurant is in contrast with hotel very modern and the dinner we had there was very very special.
Park to sit and walk is around the corner as well as the historical sights to see. Good restaurants are also in the nearby area. 
We found are bed sheets dirty ( red stains ) when we first opened it. Quite a shock for such a quality hotel. But manager and staff did everything to make it allright. We were offered a glass of wine in the bar. 
Front desk staff we did not find friendly and welcoming at all but very uninterested, except for one younger male employeé which was the opposite. 
Breakfast served in the salon downstairs was a bit of a problem, not enough of everything. And most inportant the look on the face of the female employee at the front desk when asking for more bread etc. Very very unfriendly. It is really a big mistake to not take care of the breakfast.
Hotel wants to be a 4 star but the whole atmosphere is not good, not welcoming, not friendly and staff has too much attitude which is totally misplaced. 
Room was fine, house is beautiful, area is good, staff should be more well mannered, home-made cookies and coffee are a fine treat.",3,4,1,1
"Certainly not up to Hilton's standards
I know this is a large property with a large staff, but as a business traveler I would have to ask what in the world management is thinking to have an Embassy Suites in this state of mismanagement. Starting at the beginning, I booked a two-bedroom suite -- supposedly with a king in one-bedroom and two queens in the other bedroom, plus a small living area. Pretty simple, right. But when we arrived we were told that this hotel had no such rooms and our only choice was a two-bedroom suite with one king and a queen and sleeper sofa. But that was not the worst at this hotel: The garage, which was quite expensive to park in, had trash everywhere and the elevator looked dangerous and reaked of urine. It just felt creepy to go into. The stench was terrible. That should have told us something. The hallways were dark and depressing. The rooms were not all that bad although not what we booked. But when it came to the breakfast area, depressing took on a whole new meaning. There was nothing attractive about the breakfast -- even though we haver had great experiences at other Embassy Suites. And there was just not enough seating. You just felt like you were on a crouded subway in the middle of New York when someone stood up from their seat and there was a scramble. I would think that even a beginning hotel manager could see the filth, smell the mold and urine, and fix those things. If they can't. there must be somebody, somewhere who cares.",2,1,-1,1
"No better location in Gaslamp Quarter for an event
We recently held our company weeklong event at the Andaz San Diego, and were so impressed by the ambiance, facilities, people and food. In short, the hotel completely exceeded our expectations. From the minute you walk into this hotel, you are greeted with luxurious surroundings and friendly and attentive staff. The food for our event was absolutely outstanding, and we found the chef to be so open to preparing dishes that were not only inventive, but reflective of the personality of the hotel and our company. Our guests loved the comfortable and uniquely modern rooms, the wine bar, and of course the rooftop, which boasts the most incredible views of downtown San Diego. The event staff really focus on attention to detail, and having awarded them the event for next year, we can't wait for April to get here so that we may return.",5,5,0,0
"Judge this book by it's cover....
Booked for 2 nights via internet transfer from AAA website. The price was right and it included breakfast. We only needed to be there to sleep anyway as we had day long events planned. The landscaping was terrible - hence where the 'judge a book by it's cover' review title came from. The inside was just as bad. I agree with the other reviews - the pictures on the website must have belonged to another hotel - they certainly did not come from this one!
The clerk charged me almost $8 more a day than I was quoted on the reservation, tried to give me some story about the booking agent charging one price and then the hotel getting paid a different fee since it's a third party booking agent...he talked in circles and told me it was hard to explain. A reservation is a simple thing - you tell me how much it costs, if I agree, I give you my credit card information to reserve the hotel and then that's exactly what you charge me when I check-in. It's a pretty simple and basic concept! It wasn't a huge difference and we were tired from driving 2 hours to get there, so I just checked in and went to the room with my son.
Only 1 of the 2 keys worked...well, at first, I didn't think the room would open - the door handle only worked if you pushed it UP - pushing it down, it felt like it was locked. My son had to figure THAT one out! We got into the room and I tried to turn on the lights - only 1 of 3 lights in the room would work. There was some strange box about 6"" square with a plug in it on the floor - no clue what it was. The lampshades, carpet, bedspread and bathtub were full of cigarette burn marks despite the room being marked as NON SMOKING. The bathroom was scary - I would have been afraid to get in to take a shower, the non-skid finish had embedded dirt in it and it didn't look clean. We used the bathroom and were discussing if we wanted to stay or not. 
I pulled back the bedspread and checked the sheets and pillowcases - they appeared clean. When I sat on the bed, it sounded like the mattress was encased in plastic - probably would have kept me awake all night long with the noise it made just sitting on it. My son and husband really didn't want to stay there even though they didn't come right out and say it.
We were going to dinner anyway - so as we exited the hotel, I told the manager to please cancel our reservation because the amenities were not what we were accustomed to. He issued a full credit and apologized. If anyone gave this hotel a rating other than a 1, it must have the been the man pushing a shopping cart thru the lobby when we checked out - or perhaps the woman smoking in her room with the door wide open as we passed to exit.
We ended up down the street a few miles, but everyone was much happier and less afraid of being mugged or murdered. So...if you are reading this review - I recommend you look elsewhere for a hotel...it will be worth the piece of mind to spend another $20-$30 to have the security and safety that you will wake up again in the morning and still have your belongings! Like another reviewer said, I'm not sure how this hotel passes inspection...it says it was renovated in 2007 but I find that very hard to believe unless maybe painting over mold and mildew in the bathrooms counts as a complete renovation.",1,1,0,0
"negligent
poor service, distracted and inattentive front desk",2,2,0,0
"Ever Smell Burnt Tobacco in a ""Non-smoking"" Motel Room?
The Wi-Fi did not work.
No one answered the office phone when I called and let it ring a couple dozen times.
When we first checked in, we were too excited to get to the football game and did not notice the tobacco smoke, but it hung in the air when we got back around 11 pm.
The continental breakfast offered little to eat and even less to enjoy: Some muffins, dry cereal and juice.
The entertainment center door was office hinges and bath fixtures sat on the edge of the tub.",2,1,-1,1
"Noisiest mainstream hotel i've stayed in the U.S.
i should probably have run for the hills when i saw the container of earplugs on the nightstand, but i hoped it was just for people who needed to sleep during the day because i could hear kids yelling from a nearby rooftop school play area . The single-pane windows are so thin that even on the 20th floor you hear the motorcycles go by, and every clank as the garbage truck is loaded. And of course, it's one of those corporate hotels that reprograms the thermostat so that even when you set the fan to ""high"" to try to cancel out the racketit doesn't do anything. If you aren't one of those people who thinks the first job of a hotel is to let you sleep, everything else is perfectly nice. But if you don't plan to drink yourself to sleep, DON'T STAY HERE!",2,1,-1,1
"Great Location, Comfortable Hotel
I stayed here for 3 nights in December 2012. I originally booked a two double bed room but when we arrived they upgraded us to a suite, which i was very happy about. The hotel is very big and comfortable. The staff are very friendly and helpful. Location is fantastic, turn left out of hotel and its a short walk to Times Square, turn right out of hotel and its a short walk to central park. Seventh Avenue is littered with shops and restaurants/cafes. The room its self (1508 on 15th floor) was spacious, beds very comfortable, two plasma T.V's, Kitchen & Living room, however the bathroom was quite small which was a surprise seeing as the room/suite is meant for 4 people. Everything is very clean and tidy. The only small issue is the lifts/elevators, i think their the originals from the 1920's because their old, small and ricketty, had to wait ages for them when called and if we were not on the 15th floor we would have thought it quicker to take the stairs! You can hear alot of noise from the streets which made it hard for me to drop off to sleep sometimes and the blinds do not darken the room much (i need pitch black to sleep!). But for the money and location it is a great hotel and would stay here again. If you have any questions feel free to ask.",4,4,0,0
"A tale of two rooms
Back again but regrettably I have realised that there is a remarkable degree of inconsistency at this hotel.
I was to make 2 visits to this hotel in the space of a week. On the first night I was allocated a lovely room on the 9th floor overlooking 44th st. Although the rooms are not particularly large in this hotel this room still had plenty of space and was spotlessly clean. The large TV was appreciated but more about that later.
However a few nights later I returned and received what I can only describe as a box room on the 5th floor (Room 505). All day and night I could hear staff and guests marching up and down the corridor, it felt like my bed was literally in the hallway. A tiny television hung from the corner of the room, much different to the TV provided in the previous one. The cleaning was certainly not up to scratch with hairs all over the bathrooms and balled up tissue under the bed. There was no view from the room, just a dark brick wall yet the room became excrutiatingly warm even though there was snow on the ground outside. When I switched on the AC unit it rattled to life and remained louder then a steam train for the rest of my visit. This merely gave me the choice of a sweaty sleepless night or a noisy sleepless night!!!!!! Also between my suitcase and the furniture there was little space for anything else, even trying to set up the ironing board was like a game of tetris.
Despite this I still find the staff to be wonderful and charming and I absolutely love the Wheeltapper Pub....not just because it reminds me of home but the outdoor decked area is fantastic even in the cold winter months. I also returned again for my Irish Breakfast which is second only to my own home made one!
I dont mind small pokey rooms in old buildings like this but when they seem to be neglected in such a manner it is then that I become critical. My reviews of this hotel have always been up and down but on this occassion alas I have noticed a trend. I seriously hope something gets done about it or my last review may be the last decent one I give!",3,3,0,0
"Charging for your pet!!!!
I stayed at this hotel with my 7 year old Golden retriever. The hotel itself is nice with good decor. We had a great deal from booking.com
After we checked out they charged a whopping $250 saying that there was urine on the floor. 
I know for a fact that there was no urine, but the part of the floor was wet where left my dog's water bowl. My dog has never peed inside since he was a puppy and I have taken him to many pet friendly hotels before.
So those of you thinking about taking your pet, be aware!!!
They act like they are pet friendly, but they are not!!! They will just charge you after you leave.",1,2,1,1
"Full package hotel- service could be better
I stayed here with my husband one night over Easter weekend. We were very pleased with the room and amenities. The location is central to a lot of good shopping. We sat on the terrace and enjoyed the view with a cocktail from the bar and a cigar. We really enjoyed the bathrobes and bath salts provided. We ordered breakfast from room service- my only complain is that eggs benedict was offered on the full room service menu but not on the door room service menu. I wrote a note on the menu asking for eggs benedict but didn't receive them. It was also strange that the same housekeeper knocked on our twice in the morning at (9:00 and 10:30AM) asking if we were ready for our room to be cleaned even though we were only staying one night.",4,3,-1,1
"grand with a small g
You'd be more likely to spend a grand than get grand service or accommodation at this hotel. Stayed 2 nights for business in August 2012. Having read other reviews I understand the hotel has recently been refurbished. If so, they must have missed my room! My non-smoking room choice was not available on arrival (at around 10pm on a Saturday night). Given that I was just off a flight from London I was in no mood to wait so some firm words with the reception staff resulted in a room suddenly being ready. If this had been a Holiday Inn then the room would have been ok but I expect more from Hyatt. As everyone says, this hotel has a great location but that's no excuse for poor value for money.",3,3,0,0
"Business Hotel Lacks Working Technology
After another week-long stay at the Houstonian I am quite frankly needing a rest. After being shown to a concierge-level room that had 2 queen beds (we had reserved and guaranteed a King), we were moved to a 3rd floor room overlooking the old hotel pool. Yes, the one right outside the windows where there are frequent water exercise classes for adults and frequent swim lessons for children. Not the best location as it can be noisy at times but close to the gym and spa. Our room also stared right at a very large roof of a beautiful home, but not at all the tree lined vista that you usually have at The Houstonian.
The problem back there, and in fact for most of the property, including the lobby, concierge lounge, and the pools, is that there is virtually no WiFi connection and almost no cell phone service. According to hotel staff, the only wireless carrier that has a decent signal in the area is Verizon, and I can verify that AT&T delivered ""No Service"" to my iPhone. The funny part was when calling the front desk, to at least report the lack of technology available or maybe get some help, I was transferred to ""technical support"" which turned out to be Comcast Cable. So, we were constantly walking around searching for signals, wifi or cell, with no consistency from place to place.
This property is sort of Texas traditional with somewhat of a hunting lodge feel. I do think it's quite comfortable, we saw a few babies, few children, and refreshingly no dogs. It's definitely set-up for meetings, banquets, weddings, corporate outings, etc., and the adjacent Manor House is quite nice for larger, private parties. We found the hotel to be quiet at times and noisy at others, depending upon the number of meetings and their break times. 
Rooms are somewhat average in size, although suites are larger, but the bathrooms are incredibly small, quite frankly ok but dated. Once in the rooms, it's quiet, the doors don't slam like in newer hotels, and with carpet covering all the surfaces (excluding bathrooms) the rooms and the hallways are quiet as well. 
Apparently the hotel has invested in some TV technology, Lodgenet I believe, that adds some functionality to viewing choices, such as viewing your bill, movies, etc. Not wanting to sit in a room and watch TV, I would gladly exchange that for decent internet access.
Lastly, the gym, locker rooms, sauna, are all in good shape and well equipped with a lot of cardio and weight-lifting equipment. The showers have very tired dated tiles, but the rest of the locker room is clean and well serviced. In fact, it's one of my favorite gyms and guests are made to feel quite welcome. There's a good cafe in the club as well and you can easily fit right in with the local members.",2,3,1,1
"Do not stay here!
Room stinks of bug spray..asked to be moved and was advised they all smell this way.
I felt like I had bugs on me at night... however, I did not see any when I did my bedbug check.
Bad bad area... shady people all around day & night. I asked a local co-worker if this was a bad area, and he said well, just dont go out at night. Come on, they even lock the lobby at 10pm and you check in through a little window with a speaker...ummm-that says enough right there about safety!!!!
I put my wedding ring in my sock! I want some fresh air, but do not dare walk around. My Co. put me in this dump for the night without a car so I am doomed for 34 hours.
I have traveled and spent weeks at a time in a few 3rd world countries, and each one was cleaner and safer than this place!
TAKE HEED******* DO NOT BRING YOUR FAMILY HERE!",1,1,0,0
"Great Price, Iffy Location
I stayed at the Hotel Whitcomb for 8 days during the Apple WWDC. The first thing that I noticed was the location. Being on the ""Tip of the Tenderloin"" and near city center, I didn't expect the surrounding area to be extremely nice. However, the area seemed a little worse than I had expected. On the walk to the Union Square area, which is about a 4 block walk (long blocks), you will definitely encounter multiple homeless people, drunks, drug addicts, hookers, etc. Usually, these people won't look twice at you, as long as you keep your head down and don't stare, but other times you will be involved a little further. In my experience, this ranged from being yelled at to just simply asked for spare change. The worst experience in the area is when an addict was injecting meth into his groin right beside me, as I waited for a city bus. However, that was the worst of it and I didn't ever feel physically threatened. The hotel is around a 6 block walk to Moscone East, where my convention was held. I found that walking down just two blocks to Mission Street made a much safer walk overall than travelling down Market.
Room wise, I got what I paid for. The beds were actually quite nice, and so were the pillows. The only problem was the creaky bathroom door (due to age, most likely) and the loud air conditioner. This thing woke me up time and time again, and the sound could best be compared to being right behind an airplane during takeoff.
The wifi in the room sucked. I had brought along my various wifi devices hoping to be able to browse the internet whilst in the room, but that idea was shot down pretty quickly. In the off chance you connect to ""Wandering Wifi"", be prepared to receive 2kb/s download speeds. Ugh. Luckily, there is a Starbucks attached to the front lobby, which provided a speedier connection.
The service was alright. The people at the front desk are quite old and have thick accents, and I wouldn't try talking with them more than you have to. The front desk isn't all bad though. ""Colton"" from Texas was very nice and helped make my check-in swift and simple. One downside is that if you want to speak with someone at the front desk, you have to wait in the check-in line. For some reason, my key got deactivated two days before I was to checkout, and if it wasn't for a nice housekeeping lady, I would have had to wait probably 2 hours before I could speak to a human being.
If you do stay at the Whitcomb, make sure to check out ""Munch Haven"" across the street. I ate breakfast there, and it was well-sized, cheap, and the staff was incredibly nice. Also, make sure to purchase a bus pass. There is a bus stop, as well as a BART station right beside the Whitcomb. Having a bus pass (only $26 for a week) allowed me to travel up and down market, to Fisherman's Wharf, and basically everywhere else in the downtown without hassle. Also, it included cable car rides which were, although touristy, quite fun!
Overall, the Hotel Whitcomb gets the job done. As soon as you exit Market and walk in, you feel more than safe. It is just making it to the hotel that is the sketchy part. The beds were comfy and aside from a couple issues in the room, there were no major problems. I had great sleeps, (for the most part, if the air conditioner didn't wake me up), and the large closet in each room was a nice addition. Stay at the Whitcomb if you want a good hotel for the price, and don't mind a rough, but close to many things, area.",3,4,1,1
"A sadly mixed bag.
Unlike some posters, I'm just fine with tiny rooms, narrow hallways, and cage elevators; am a big fan of Edwardian charm (even if the furniture is kinda ersatz schmaltz). I didn't mind the mouse that ran from the restaurant into and through the lobby. (At least it wasn't a rat.) Soooo the Nob Hill's charm saves it from one star. (And I won't even complain about the $47 parking -- at least not yet.)
That said. Things didn't start off so well Friday evening when on arrival there was no-one to help me with my bags. Had a ton of luggage to lug up the stairs. Two employees behind the desk watched me struggle for twenty minutes and didn't mention there WAS a guy employed to help me -- who was just outside on his haunches smoking a cigarette. Huh. Thanks.
But I let it go, after all, I wouldn't be spending that much time at the hotel, since I had an event nearby that would take up my time. So I roll in at four a.m. Sunday morning after a long weekend figuring I would blissfully sleep until my heart's content...
NINE A.M., SUNDAY MORNING, my room is squealing like a stuck pig and shaking with a terrible grinding. It's obvious they're doing construction above. I call downstairs. They say they'll take care of it. By 9:30, nothing has changed, so I march down to the desk, barefoot. ""I asked them to keep it down,"" I am told. ""They are using power tools,"" I counter, ""which do not have volume controls."" The gal behind the desk goes up to said room above. I return to my room. Again, the SCREEEEEE and tremors continue. So I go up there myself. There's a guy with a saw and great sparking electric screwdriver and he's framing out an entire bathroom, idly drilling into studs as I tell him 2 x 2s sixteen on center in a loadbearing wall was inviting disaster, but he didn't want to hear it and kept on. Whatever. So I trek back down to the front desk and the gal deadpans ""well, we do renovations every day."" ""Renovations, plural,"" I said, ""so they could just move to another room that's not above me at nine, well, now, ten a.m. on a Sunday."" ""Oh,"" she said. So she disappears up there for fifteen minutes and comes back down and says ""yeah, no, their management says they can't move."" Wait, whose management? The hotel has no say what rooms the workers work in?
In short: I'm not religious, except that Sunday morning is sacrosanct. You don't drill the daylights out of the walls all day starting at nine a.m. And subsequently offer NO apology whatsoever in any way, shape, or form.
(And oh yeah, this is where I complain about the $47 valet -- all the other posters are correct: it really DOES take an hour for the valet to retrieve your car. Where in blazes do they park it? Oakland?)",2,1,-1,1
"Hotel review
My son had booked this for us.We stayed there for three nights.Location is excellent.All the main
attractions are near the hotel.The metro rail and public bus stops are within walking distance.
We did not visit their restaurants.WIFI is free.
Good food joints like Subway,Mac,Falafel are in the walking range.Sears towers and Art Institute
is nearby.Tourists can walk to Sears Tower in night and see the wonderful city from the tallest point.",4,4,0,0
"Tear this place down and let your employees excel somewhere else!
We booked a 2 room suite and paid $40 extra for breakfast every day. When we checked in on a Wednesday evening we were told the dining room closed that day for renovations but they were setting up a coffee bar in the lobby which we could use ( for $40 a day?). A poor start, strike one!
There are 3 elevators for the 20 floors but one is reserved for employees, so two elevators for 20 floors, strike two! After waiting a while for the elevator we went to the room and it was 87 degrees! The AC did not appear to work. The second room of the suite had one small table light and no TV so it was totally a waste to book a suite. We got transferred to another suite and again the AC did not work. Finally at around 10 PM we got transferred to room 1604 which was a cool 76 degrees. It was not a 2 room suite. 
The next day, Thursday, we ordered a bucket of ice. We waited 45 minutes and after 3 calls it finally arrived. We found out there is one ice machine, located in the basement, for the entire building ( strike three)! 
Around noon the room started to heat up and by 3 PM is was over 80 degrees! We had to leave the room every day it got so hot! It reached a high of 87 and then began to drop. We found out that all rooms on this west side x04,x05,x06,x07,x08 ( We were in 308,1908 and 1604) had the same problem. The AC units could not keep up with the heat from the all glass walls. To be fair it was unusually hot in NYC during our stay.
The only saving grace to this place was the employees. Everyone went “above and beyond” to try and help us out. Unfortunately they could only do so much given the run down condition of the facilities.
I would come back but not in the summer!",2,1,-1,1
"Super Friendly
This is one of the nicest, friendliest hotels I've stayed at and the price is excellent. We're staying here again the next time we're in San Antonio. We stayed for three nights and enjoyed the nightly complementary drinks and snacks (snacks weren't great but the drinks were and the bartender was super nice) and relaxed on the terrace. There's a pool, hot tub, laundry room, workout room, and free wifi. Also, the decor is fresh, modern, and spotlessly clean. Wonderful stay!",5,5,0,0
"Ok for a business trip , the Hilton was a little (not much) nicer
I recently stayed at the Westin Market Street and the Hilton Financial District on two consecutive nights on a business trip to San Francisco. They were more alike than different, but the Hilton felt a little nicer.
I checked in around 6 pm and the place was busy. Just like my Hilton experience, there was a bit of a wait at the front desk, and just like my Hilton experience, there was not much to be gained by my Platinum Status (Diamond at Hilton). In both cases no upgrade, just a normal room, though at the Westin I was on a middle floor and not a very low floor. 
The room itself felt older and more dated than the Hilton, hence my comments about ""nicer."" The bathroom was not quite a nice, or as clean. There was some mildew on the shower curtain. the furniture was beat up.
The location of the Westin was better- very close to BART and many restaurants and stores.
The gym was ok, larger than the hilton, and better equipped.
There is no lounge at the Westin, so the Hilton wins for having a lounge and at least a continental breakfast. 
Overall, there are nicer choices nearby, so it just depends on the rate whether I would return.",3,3,0,0
"4 Stars - 0 Diamonds!
This is a beautiful hotel to be sure, nice rooms and very quiet. But there is no service.
I honestly think the hotel owners and staff must have written the other great reviews on this page. Beware, if you stay here you are on your own; most guests I talked to as well as myself hadn't had there rooms cleaned at all. No beds made, no trash out. If you stay for several days, bring your own shampoo etc. Also, you will probably have to go to the front desk to get towels. You have to call for ice, but it never comes! Don't even think of ordering food in your room unless you call Dominos or someplace else. There wasn't a conference or anything else going on that would've overwhelmed the staff while I was there, there just is very little staff.
The curious thing is that someone walked around the ironing board and stepped over the wet towels to replace the bottle of water I drank from the mini-bar. Right next to the overflowing trash can!
Also, there is a 2 day cancellation policy. If you book 2 or more, stay 1 night then change your mind, you will pay for the 2nd too. Book only 1 night at a time!
I stayed 2 nights then checked in to a neighboring hotel.",2,2,0,0
"Another great stay
This was my second stay at The Jane, and it was as good as i remembered. I stayed in room 361 (single cabin room) this time, which didn't have much of a view but was less than 20 paces to the bathroom. The staff were all very helpful, housekeeping was thorough and i must make a special mention of the bell-hop who went out of his way to help get me a cab when i left to go home. The elevator was out of action but not really a big deal. The towels are soft, bed comfy and the free wifi and in room safe are very useful.
The hotels in a great area, only a few minutes walk to the nearest subway (A,C,E & L lines) and with plenty of great eating, shopping and quiet parks within walking distance. 
The only minor negative is the noise; i would recommend taking earplugs to help ensure a quiet nights sleep. There is a club in the hotel at weekends which can be a bit noisey. 
Given the price of the room, the location and the great atmosphere, The Jane is now my go-to hotel for any trip to NYC.",4,4,0,0
"What a waste of money!!!
I stayed with my friend only one night at the Millennium Broadway Hotel, and we booked the Club Queen bed room in the Premier Hotel, which cost us 600$ per night. I assume that 80% of that money is for the location only since the room is at the Times Square, but it really is not worth it. We were supposed to have a beautiful view but the only thing we saw was a huge building just in front of our window, so no natural light at all. The breakfast was a disaster, if you do not eat pork you will probably not be able to eat anything else then eggs and cereal.
The room was just as any other three star hotel room, nothing special. The sofa had stains on it, and the ventilation was so noisy that it kept me from sleeping. Just spend your money somewhere where you will be at least valued as a guest!",1,2,1,1
"Hallways dirty & Bad Smell
The room itself was not so bad, however the hallways were dirty and smelled bad. Location is good. Price was also good through hotwire. $49/niite",2,1,-1,1
"Great location, comfortable, good breakfast and
We stayed for a week. My first impression was oh Crikey.. It looks a bit rubbish from the outside, but when we met the staff inside I was easily relaxed by how lovely and helpful they were! 
Our room- 2 double beds, small wardrobe but lots of other storage and units etc, large tv, small window but could see top of empire state and could open the window to hear the sound of NYC which I love! Shower was a bit weak but nice size bath. Fresh towels every day and room cleaned every day. 
Free breakfast- lots to choose from: waffles, eggs, sausage, fruit, muffins... All reasonably tasty, although the eggs/ omelettes were a bit manufactured-tasting perhaps. The breakfast room is a bit small, gets a bit crowded so go early. The coffee was great! 
Location- subway 5 minutes away! The hotel is surrounded by shops and cheap eats. Safe enough although there were a few guys hanging out outside the strip club next door but we didn't have any hassle. The location of the hotel is awesome! Top reason why I'd go back to stay! 
Staff- very lovely! Booked my 9/11 memorial tickets for me and printed them out. Happy to help at all times! 
The only bad thing I have to say is that whenever we returned to the room my iPad was either out of its case or had been played with. I hid it away in a bag after the 3rd time as it annoyed me, but we did have a few bits of jewellery and it was all safe and present. I'm not saying valuables aren't safe, they are but if you have an iPad- hide it!",4,4,0,0
"Dependable and Predictable
always good here. only complaint is the start time of breakfast on weekends. not customer friendly.",5,4,-1,1
"Cool interiors, but. . .
A group of us stayed at The Nomad for nearly a week and our conclusions were the same: Cool, clever and creative interior design of rooms and public spaces (especially the library), very good service from a young and lively team, but the restaurants purportedly run by the same folk at Eleven Madison falls very, very short of the mark. We had a tasting menu at the Cupola (rooftop private room) and the food was a complete disappointment. An expensive disappointment!",4,3,-1,1
"Great location but hotel needs some serious TLC...
My sister and I stayed at the Sofitel in Philadelphia 11-30-12 through 12-2-12. I must say, I have stayed a quite a few Sofitel’s throughout the US and have been nothing but totally thrilled with my experiences at all of them, which is why I didn’t even think twice about booking there in Philly. Upon arrival we were instantly greeted by the friendly employees at the front door, asking if we wanted luggage assistance. We declined and headed to the front desk to check in. Staff was friendly, the check in process was easy. We headed up to our Junior Suite, room 1408. After putting our stuff down, we noticed that there was a gaping hole in the ceiling right near the entrance of the room. It appeared as if the paneling for the ceiling was about to fall down. We called the front desk and were moved to another junior suite, room 915, no problems, again friendly helpful service. The room was fine, the decor, furniture, and overall appearance of the room clearly showed years of wear and tear, was a bit dated and tired looking, but the size was fine, it was clean, and so we overlooked the negatives. We returned from dinner that Friday evening and went to sleep around 10:30 p.m. Around 12:45 a.m. we were both woken up by the yelling and screaming of a group of drunk females in the hallway. It lasted for a few minutes, and while we were clearly annoyed, we were both exhausted and fell back asleep. Then around 2:30 a.m. that same morning, we were woken up by another drunk female, banging on our door, demanding we let her. After yelling at this drunken person that she was at the wrong room, she stumbled off and stopped banging on our door. 
I called the front desk around 9:30 a.m. that Saturday morning to report the incident. I supposedly spoke to a manager, who promised to get back to me shortly as he was going to ""investigate the situation"". We left the room at noon to head out for the day, still no call back, and got back to the hotel around 5:30 p.m. on Saturday evening. I was shocked to see that no message had been left by hotel management in the eight hours since I had made the call. I called the front desk again, as neither of us wanted to deal with being woken up by drunk people again that evening. Much to my surprise, there was no notation of my earlier call, and so I had to deal with yet another manager, who when I told him the story, knew exactly what group of women I was referring to, and said ""he wasn't that surprised given how they were when they checked in and that most likely, it could happen again that evening."" What was fascinating to me is that you have guests who have had to move once already due to lack of hotel maintenance and awareness, but you now put them on a floor (where the rooms have ZERO sound proofing) where there could be potential noise issues with abnormally loud guests. Listen, I don't care what these girls do, how loud they want to be, as long as I can't hear them, and they aren't disrupting my evening, it's none of my business, but clearly, that was not the case. So yet again, we move rooms, junior suite 1137 (which is the most run down one out all the ones we were in) and are given a complimentary breakfast and a 3 p.m. check out on Sunday. At this point, I was super annoyed that the original manager I spoke with completely ignored my complaints, and that we were moving to a third room, however, the assistant manager Karim Meziane who handled everything that evening was very apologetic and pleasant, and even hand delivered the new keys along with a face to face apology. So I chalked it up to the fact that they were super busy that weekend and we had a little bit of bad luck. Then I hit my breaking point the following day. We got up early, enjoyed our complimentary breakfast, and headed out for the day as we now had a 3 p.m. versus a noon checkout. We get back to the hotel around 2:15 p.m., just enough time to tidy up our bags and head to the train station. We get in the elevator to learn that our keys are no longer activated. I go to the front desk, I was scolded that the reason our keys are not working is because we were supposed to be out of the room by noon, to which, I shook my head, had to spend 10 minutes explaining that we had a late checkout, but because there was nothing noted from Karim, they sort of all looked at me funny, asked my for my ID, and then finally reactivated my key. Oh and the kicker, I was told that all keys get deactivated no matter what your checkout time is, and that if guests have late checkouts they have to go down to the front desk to reactive their key, WHAT?!?! I have NEVER stayed at a hotel where if you have a late checkout, they don't just electronically extend your checkout time on your key card. Needless to say, I was beyond irritated. I emailed Karim immediately, as he had given me his card, and said if there were any issues, to please don't hesitate to contact him, well, needless to say, I of course have not heard a peep a from him and don't anticipate I will.
As I mentioned to Karim in the email, they had plenty of opportunities to right quite a number of wrong situations for guests that were paying to stay in premium rooms, that quite frankly, lost their premium factor a few years ago. Were the rooms sizable, yes, were the beds comfy, yes, besides that, everything needs a face lift. The couches in the rooms are so sunken in from years of use, they are extremely uncomfortable, and as many other guests pointed out, mold in bathrooms, rotting wood, etc. Clearly this hotel is in some financial distress as these reported renovations Vincent Vienne, General Manager, keeps on alluding too are not being addressed in any way shape or form from a guests perspective. I also find his responses comical as they are canned and very rarely do his responses address all the issues listed by guests, particularly the ones that have written about hotel cleanliness. So Mr. Vienne, please spare me the condescending canned response, as I don’t feel like adding being patronized to the list of issues I had with my stay at your hotel. Clearly, Hotel Palomar is the way to go in that area, worth spending a few extra dollars in my opinion.",2,2,0,0
"Adequate Hotel For The Price
The Best Western Lamplighter is not someplace I would recommend to most people unless they are just looking for the cheapest hotel they can find close to San Diego State University.
The pluses for the hotel are that it is inexpensive, in a safe neighborhood and clean. If you have a car and want to be as close as possible to SDSU, this isn't a bad choice for cheap rooms.
The negatives are that it is not in a good location for sightseeing, is not in a pretty area and there are limited places to eat nearby.",3,3,0,0
"Seattle Hotel
Staff were friendly & helpful, but rooms were very small & really needing updating. bathroom not even passable for hygiene, stains in tub that looked rather disgusting, no bathroom fan & very small for executive queen. This hotel is very central for downtown, but there are others in same price range that give you more for your money. Would I stay there again? Probably not.",3,3,0,0
"Fabulous staff and hotel
We held our family reunion in Dallas and stayed at the Sheraton Hotel. The staff was professional but very warm and friendly at the same time. Anything we needed the people were more then willing to help us. I loved the decor and the layout of the building and would gladly stay there again.",5,5,0,0
"Treat yourself!
Treat yourself to an experience by staying at The Peabody. We took the Amtrak down and decided to treat ourselves. We arrived for check-in at 7am - luckily our room was available. We had a regular standard room - nothing spectacular. The beds were comfy and the room itself was clean and spacious. The bathroom was tiny, but who cares. The rooms seemed well insulated - didn't hear any hallway noise. The lobby is grand and has plenty of comfortable chairs and sofas for relaxing and people watching. Keep in mind that the Duck March is at 11am and 5pm daily - so the place gets PACKED. But it clears up pretty quickly. The ducks swim in the lobby fountain pool everyday from 11am to 5pm. They're quite cute and very well-behaved. We didn't eat at the restaurant and only had breakfast from the little cafe. Free coffee every morning (no coffee/tea machines or mini bars in the rooms!). The location can't be beat - 2 blocks from Beale Street and the Trolley line. All in all - a good experience. I would recommend at least one night if you're going to Memphis.",5,4,-1,1
"Good value
We checked out of a crappy hotel to this one and complete opposite. The room was large, the bathroom was clean, the front desk not so friendly but overall this is a great place to stay. It is a few blocks from 5th ave, Park ave and about $8-$10 for cab ride to times square. We usually travel to NYC at least 1x a month and try different hotels everytime but would stay there again, this is one of the nicer hotels we have stayed in.",4,5,1,1
"Is this what a Mexican Prison is like?
I don't even know where to begin. With all hotels in Philly booked for a 9/11 event, I was left no alternative but this hotel. I figured, by the airport, priced right, looks OK from the outside...boy did I figure wrong. I will start with the services offered:
- No Wakeup call
- No transport to the airport...a mile away
- No ability to print a boarding pass
- No phonebook or menu for food
Now the facility:
- Horrible beds - boardlike is a compliment
- Filthy room - the comforter had a stain on it, I dont want to say what it is...but I will share, I slept fully clothes for fear of catching something.
- No shampoo at all - one tiny bar of soap...
- Peeling walls
- A dirty chair in the corner
- Peeling walls in the room and bathroom
Literally, the inside of this facility, from the lobby to the rooms was ""institutional"" at best - think a '60's era minimum security prison or psych center. Absolutely the worst hotel I have ever stayed at - am I have stayed at truck dives in the Carolina's, so I am saying a lot. 
I cannot underscore how bad this one is...With any luck, it will be plowed under soon and nobody will ever be tempted to even roll the dice on this place. DO NOT STAY HERE.",1,1,0,0
"Very Clean and nice property - a little expensive
The hotel is just off the beaten path but still convenient to Beltway 8 on the west side of Houston. It seemed a lttle expensive compared to other HI properties i have been to, but was indeed a very new feeling and clean hotel.
I did notice that of all of the hotels i have stayed at - this was the first one that did not offer a bible in the night stand. Thats a little disconcerting to me.",3,3,0,0
"Great hotel, perfect location
I stayed here for 3 nights in January and what a great hotel this is! The front desk was speedy with the check in and since one of our party had never been to NYC before we got upgraded from the 3rd floor to the 20th floor. The view was much better and it was much quieter.
The room: We had two full size beds with 4 of us staying in the room. We didn't plan on spending a lot of time in the room so it was enough room for us. The room was immaculately clean and we had no problem getting extra towels/hangers/coffee after calling the concierge. They were also very quick to bring it up to us after calling. The bathrooms were immaculately clean and the shower was surprisingly large with a rain shower head and handheld sprayer. I love the Gilcrest & Sommes bath products and was happy to discover that this hotel uses them and we had new ones every day.
House keeping: They did an excellent job cleaning the room, no complaints about that. The 2nd day we were there we left early in the morning and returned around 2 to find the room had not yet been serviced. I understand it is a large hotel, but I do wish it could have been serviced earlier. Still, wonderful marks for them.
Lounge: The restaurant/lounge area was lovely! They had a nice fire place and plenty of comfy chairs to sit in in the lounge. The restaurant is by Todd English and though we never ate there, the menu looked wonderful. We ate at his restaurant in the Plaza and the food was amazing so I would hope the calibur would be the same.
Location: This location is excellent!! The subway station right next to the hotel has a connection to lots of lines so you can get just about anywhere. I liked that it was about a block off times square because it cut down on the noise a lot. There was a really good bagel place just down the street and also a Shake Shack just outside the hotel. Of course everything in Times Square as well.
I never used the fitness center so I can't really comment on that. Got enough exercise walking all over NYC!",5,4,-1,1
"Great
My Wife & I stayed at the Smyth Hotel for a family event at a local art gallery. Our party had 4 rooms. From the moment we drove up the staff was friendly and helpful. We arrived too early for check-in, but the staff made us comfortable, and had a room available very soon. The two gentleman that helped us with valet parking, getting our bags to our room, and getting us extra wine glasses for our large party, were the best. The room was clean and comfortable. The view out our window of the new World Trade Center Tower going up was a plus. I would like to come back some day.",5,5,0,0
"Not what is expected of a 3 1/2 star hotel
I just arrived home from my two night stay. The only reason I give the hotel a two star rating is because all of the staff I encountered were very nice. This is the highest star rated hotel I have stayed at, but by no means the best. Just when I was laying down to sleep on the first night I saw something scurry from under the dresser to under the bed. It was a mouse. Horrified, I called the front desk-they said they would send someone up. When they arrived they told me they had a new room for us. After they went down to get us a cart(how else was I supposed to pack up and move in a moments notice at 11:30 at night!) I had them double check under the beds and dresser in the new room. Mouse free-thankfully. I even checked myself, and found how disgusting under the beds were! The carpet is old. The walls are very thin-not sound-proof at all. Didn't realize how bad our first room was until we got to the new room. Our first room had no hot water in the sink. The toilet was directly next to the sink----so when you sat on it you were touching the sink. We didn't have a bath mat left for us, and there was no do not disturb sign in our room. 
It was amusing how fast they tried to compensate with free breakfast buffets and an apology letter. It was extremely obvious that they have the sorry for the pest note saved and just insert your name. The breakfast buffet is terrible. If you pay for it it is 17.95. Practically highway robbery. We had a better complimentary breakfast buffet at our last lower star hotel. Overall-I would not stay again.",2,1,-1,1
"Always great!!
Our sales reps love this hotel when they come to New York! It's their first choice and they always return with great feedback. When I stayed there, the staff was great and Jacqueline, the corporate rep is wonderful to work with. I highly recommend this hotel for its great service, good location and well kept rooms.
We are staying there again in January and cannot wait to be back!",5,5,0,0
"Wish we could have stayed longer
The location of this hotel is excellent if you will be spending most of your time in San Diego in Old Town. Three excellent Mexican restaurants just steps away from the hotel, Miguel's, Fred's, and Cafe Coyote (in order of my personal preference). The $12 a night parking fee can be bypassed by parking in the free lot across the street from hotel registration. This hotel is not for people who don't do stairs well. It has a lot of them! There are elevators, but from what I could see, stairs could not be completely avoided.
The rooms are not exceptional but they are clean. Please note that the pool and hot tub are closed until late May or June. I was not advised of this when I booked.",4,2,-2,2
"STAY SOMEWHERE ELSE!!
$52.00 is a pretty good price for accommodations away from home. We booked this room as an overnight stay on our way home from vacation on 06/19/2012. Look what our money bought us: a filthy room from floor to ceiling; a bathtub that would not drain; a soaking wet carpet near the air conditioner; no internet service until the following morning (although staff promised us soon after we checked in that it would be fixed in 15 minutes); and an air conditioner that barely worked. I could not believe that the telephone was even filthy! We've stayed in economy places that have been better than this place ... I would have thought anything with the Wyndham name would be a safe bet -- Not so!",1,1,0,0
"Great Eclectic Location, Poorly maintained hotel
I'll start with the positive...I liked the eclectic location. I hadn't stayed in this neighborhood before and there were some great bars, restaurants (and a 7-11) just outside of the hotel. The staff at check-in were nice, a little odd, but still nice. 
Once in the rooms, at first sight they were pretty nice, nice flat screen tv, funky decor, etc. However once I looked a little closer it was very disappointing. The sheets were worn and even had holes in them. A HUGE disappointment since they advertise luxurious Frette sheets. Does Frette know this??? The carpets in the room looked very soiled. The scariest part of the stay was when I went to look for the tv listings and found some condoms and lube stuffed in the hotel information binder.
Unless the rest of the city is booked solid, I wouldn't stay here again.",1,3,2,2
"Great location, even better staff
We brought our 4 children to DC while my husband had a conference at GWU. This was one of the conference hotels, and I chose it because of the full kitchen/suite style. From the website photos, the hotel looked quite trendy. In all honesty, I was apprehensive about being there with 4 kids. BUT, the room was very roomy and comfortable, the patio was very cool, and the hotel was in a great location and neighborhood (Trader Joes across street, metro line, CVS, close by) What blew us away was the staff. From tip to tail, everyone we encountered gave us 5 star service, above and beyond. They were amazing. Coming from first hand, service industry experience, I am very critical and often very demanding. It's not often that I'm as impressed as I was with our experience. When we come back to DC, we will be staying here.",4,5,1,1
"Great rate for convenience to airport
A short taxi ride from airport, I had a quick layover and this was perfect for me. The room was clean, king size bed, flat screen TV and free WiFi. Walked to a fast food Mexican restaurant that was very good. I have stayed here two different times now and both times was a good experience. The staff was very friendly and accommodating!",4,4,0,0
"Interesting for a Hilton...
My husband and I were visiting NYC for Labor Day weekend and we opted to stay in a hotel opposed to with friends. Hotels for that weekend were outrageous, so we used a free night at another hotel, then used Priceline and won a room here. It is considered a four-star hotel, but definitely is not. Let me just start off by saying that I lived in NYC for almost seven years before this visit and have never loved the east side, but figured it would be convenient to meet up with friends.The subway could seem like a hike to people that don't do much walking. I believe Grand Central is two avenue (big) blocks away and a little bit uphill. The hotel itself was clean, but strange. It looks like the lobby was recently renovated to look really modern, but the rest of the hotel is pretty dated. It is really small for a Hilton and seems like more of a boutique hotel. Right outside of our room was an open staircase where you could look up or down to the other floors. Despite the staircase, our room was still very quiet. The navy pinstriped carpet and wallpaper in the room look like it could've been really classy at one time, but now looks dated. We had a corner room which was actually a decent size for NYC, but still smaller than most rooms you might find in other cities. The room was clean except for some random hair I found on the shower wall. The front desk staff were very friendly. The hotel has a lot of potential, but it needs a lot of updating. I probably wouldn't stay here again unless I got a really good rate.",3,3,0,0
"never stay here again!!!
This place was an absolute mess. Clients were unruly, drunken and clearly in the area for a good time. Bedding was like not sleeping on a mattress at all. Shower stall had mold around the bottom and the door was broken. Front desk clerk didn't speak enough english to make himself understood but was polite and accomodating. If we hadn't just spent the last 2 days driving and in desperate need of sleep, never would have attempted to stay. We checked in about 12:30am and left about 8am as we couldn't stand it anymore and cancelled any additional stay time we had booked. Rooms were not sound proof and you could clearly hear the activities in the rooms on both sides of us and above as well.
The only hope for this place is that they are now part of Choice hotels and will be made to bring this up to their standards. Until then-BEWARE!!!",1,1,0,0
"a little tired
The lobby of this hotel is fabulous and so is the restaurant. The room, however, was tired and dingy - outdated, scuffed furniture, marked up walls. For a luxury hotel, you'd expect more attention to detail with regards to furnishings and maintenance. The deadbolt was broken, didn't lock, and when closed the door was loose so it jiggled back and forth. 2 light bulbs were out and housekeeping left only 1 bar of hand soap in a bathroom that had a sink, tub and separate shower. The sink was clogged and took forever to drain. The a/c worked, but barely - the blower set on high barely blew, so it took hours to cool the room. 3 of the 4 pillows had a funky odor. Disappointing for a brand known for luxury.",3,2,-1,1
"Perfect location for a short business trip
I've made numerous business trips to the Dallas/Forth Worth area in the last decade or so. The challenge always is how spread out the hotels, restaurants and shopping areas are, with alot of time spent traveling on freeways to get from place to place. When traveling for short periods of time, especially for business, it becomes very hectic and time consuming. This time, however, I had business in Fort Worth and, instead, stayed at the Marriott Courtyard in the Downtown area. From a location perspective, it was great. The area was very picturesque and intimate in feel with storefront restaurants and shops that fell somewhere between ""quaint"" and ""cool"". Even though I was in town for only two days, I really got to experience Fort Worth first hand as opposed to whizzing through at 55 mph. The hotel is an historic landmark building. Not the typical Courtyards that I was used to. The lobby area is nicely appointed but not what you would expect from a historic hotel. The rooms are clean and beds comfortable with downy duvets and pillows. The staff are the real stars.....so friendly and helpful!
The only flaw and and the reason for three stars is that there is no room service available. There is a small lobby bar that opens at 5 as well as a restaurant. However, if you want to be served in your room, you need to order from menus from a few outside restaurants. I found this inconvenient, especially for breakfast. If you have more leisure time than I usually do when I am travelling for business, it may not be as much of a drawback. But when you have a hectic schedule, and the only time you can grab something to eat or drink is off hours, through room service, it is inconvenient at best. All in all, though, for a short stay at a reasonable price, I would recommend.",3,4,1,1
"I decided to ignore reviews and BIG MISTAKE !!!!!
Where do I start ! Well how about every floor flooded including stairways. Wet stairways. Broken elevator so you have to climb 4 floors to your room. Dirty sheets, and bathroom, dressing table wallpaper and bathroom cabinet in ill repair doors falling off. Trying to grab coffee and it is instant with a spoon in it for multiple users. What about trying to get a donut at the front desk and have the carpenters and elevator repair people go before you. Breakfast is as other reviewers said on a small counter in office. Bananas were green, there is no place to sit and eat you have to bring back to your room. 
We had to leave unexpectedly because of a family death and they would not refund our last day. We stayed two of our three days thinking we would make the most of it. We reserved superior king rooms, but were given double bed and when asked them why they offered no reason. Just said well you got two beds......we wanted the King Room we reserved. 
We left so fast because of our family members death that we forgot our car and house keys in the room. We called the hotel to try and recover them and were told that the maids have a separate office that is only open 8am to 4 pm. The manager and front desk people have no idea what is lost or put in lost and found only the maid. So no one else is aware of things lost or able to recover them for you. 
Noisy street, no restaurants that are affordable within 7 blocks. This hotel is a 7 block up and down hike to the wharf and other activities. Office staff are not at all helpful or friendly. There are other afordable hotels nearby. Holiday Inn , Holiday Inn Express, Sheraton, and Radisson pay a little more and be closer to the activities. San Francisco weather can be cloudy cold and windy walking can be unpleasant. 
I have stayed all over the world including Europe, Mexico, and Middle East this is the worse ever. We would have stayed our three days had not the death occurred. They absolutely refused to refund our last day stay, so if you book be prepared to stay or loose. Very rude and bad business practices.",1,1,0,0
"Terrible experience
I checked into the hotel at about 11:30 PM after a long train ride. I had a reservation, but was told that the only room left in the hotel had a problem - that the hand sink did not work, and would flood the bathroom if I tried to use it. I was offered a discount on the room, but was told that was my only option. As I had an early morning meeting, and wasn't confident I could find another hotel room in the neighborhood (and they didn't offer to find me an alternative, and told me that it is a busy time and it was unlikely I would find another room at another hotel), I chose to stay in the room. When I got to the room, there was a terrible smell in the room, the bathroom was dirty, and the carpet was soaked. I travel to NY frequently on business, and will never stay at this hotel again.",1,1,0,0
"Don't stay here unless you have to.
Stayed only one night but when your taxi driver tells you to be careful here....you have to wonder why. Because there was no shuttle, In the morning another taxi driver came to pick us up and he also wondered if everything went ok for us. I dont think he had wanted to pick us up but was relieved once he saw us. This is not a good area to stay in. The bed and bath were clean but really this is a bare minimum room. No closet to hang your coats, no hair dryer, looks like renovations were not completed, half painted walls, hastily made bed. Night manager was helpful...no complaints there. But will not stay here again",2,1,-1,1
"DO NOT GO HERE!
So we checked into this hotel first going into the elevator which was the size of a small closet barely fiitting 2 people. We went up to our room where the floor stunk like an old indian kitchen, going into the room was a very small sized place with 2 twin beds. The bathroom was also size of a closet and the bed sheets had stains. As soon as we checked in we knew we didnt feel comfortable staying there so we asked expedia if they can change our hotel. The hotel declined to give us the refund and did not care at all. We checked out early, let them keep the money and we went to another hotel. Hilton in Times square, it was 10000 times better. 
Dont stay here unless you want to be far from the strip and feel disgusting.",1,1,0,0
"Summer Stay
My soccer team stayed here for an entire week. We found the staff to be exceptionally friendly and accomodating. Every staff member I passed made an effort to smile and initiate a ""hello"". The breakfast was nice, as were the manager's receptions in the late afternoons. For the breakfasts they offered most of the same items every day, but to our delight they had something new each day. The serving staff were very businesslike and often went out of the their way to make sure everything was stocked. I think someone must have said something one busy morning about the juice being a little watery. Not only did they correct it right away, they went around the room and offered to pour a fresh glass for anyone whose juice looked watery. The managers at the front desk knew me by name and were always friendly and helpful, and in turn I wasn't hesitant to ask for area directions or information, or extra towels, or whatever it was. We were very pleased with our stay.",5,5,0,0
"SMELLY ROOMS
The Staff at this hotel must be rating this hotel, because I went based on the rating and it was nothing like described. This hotel smells like mold , it really tight rooms ,and we had mold growing in our 2nd floor room. They moved us to another room just like it. If you have allergies your in serious trouble with mold, mildew and who know what else. Ac did not work and the whole hotel is outdated ! Not worth the money, we were charged $189 a night for a seriously crappy room. They precharge, no eceptions. Good luck trying to find a manager on duty if any problems arise with room!!!",1,1,0,0
"Great public pool
While the hotel is great, don't expect to find a towel or seat at the pool, especially on the weekend. Only locals at the pool who don't pay a cent to get in. When you are paying a lot to stay at a hotel, this is very disappointing. If you don't go upstairs to the rooftop on the weekend, you will probably enjoy your experience. Hotel clean and has all the standard facilities but I won't be back.",1,3,2,2
"Nice hotel with excellent staff
We stayed the weekend here. For the price I found this hotel to be a very great deal. It is in a great location, but the staff is the best asset. Nikki was very quick at check-in and very helpful with resturant directions and suggestions. The breakfast had a great variety of items and was well stocked. 
i found both our rooms to be clean and well stocked with amenieties. The bed was soooo comfortable and there was no noise from traffic or other guests. I would recommend this hotel to anyone who wants to stay at a clean hotel and it is in a safe area.",5,4,-1,1
"My home in San Francisco
From the moment the taxi stopped in front of the hotel we've felt at home. Doorman Steve, what an asset. Frendliest, most helpful hotel staff I've ever came across. Fantastic room with great views. Wine tasting with all the guests every afternoon was a highlight. Evening log fires created a fantastic atmosphere which we enjoyed very much. A BIG thank you to all the staff for making our stay a wonderful experience.",5,5,0,0
"Amazing History, Nice Location....
I liked staying at this place, knowing that the Oscars were once held there. A feeling that made me feel like royalty. The internet fee also came with a royal price too. I accept the fact that most hotels do charge for the internet, but this hotel charges PER DEVICE. So when you have 4 wireless devices, it seems kind of insane. I would have like to have parked at the hotel but for $40.00 a day, there was no way I was going to pay that. So there is a parking garage across the street that charges $16.00/daily. The hotel is located near a City-Train, so if your interested in going downtown and don't feel like driving in LA traffic, it's a nice option to have. The rooms are old, but seriously, what do you expect for a hotel built in the 1920's? I loved the classy decor and the pure art this hotel had. The staff are friendly with full of information about the history of the hotel. Overall, it was a nice stay. Just some tips to remember.",3,3,0,0
"Good sleep… dog friendly place…!
We stayed for one night at the end of our holidays and we got a very good night sleep…very quiet and close to the Airport. I did not know it was a dog friendly hotel up until we were heading towards the room and heard a dog barking…at that moment I thought it was going to be a very long night if the dog kept barking but that didn’t happen. 
Rooms were clean and there were not any weird smells as you would expect on a place where dogs are kept…no dog hair in the carpets either so the place is well cleaned.
There was no complimentary shampoo or shower gel available in our room.
Would definitely stay there next time I need to catch and early flight.",3,2,-1,1
"Racist Staff - Horrible Management Team
I have been traveling on both work and pleasure for the last 10 years and have been to 5 continents and over 50 different countries in this time span. I have never been treated with the level of disrespect as I have been at the Arizona Biltmore. I will illustrate with a specific incident to illuminate my point. I was at a wedding reception with dozens of white relatives when I decided to approach the bar. The bartender ID’ed me. I gladly showed my Canadian Driver’s license (which is an acceptable form of ID almost everywhere in US including domestic airport DHS staff). The bartender contended that was an illegal form of ID and rudely refused to serve me. I figured it must be some state law requirement and didn’t pursue the matter. A while later, an acquaintance who was by me, walked up to the same bartender and ordered 2 drinks, one for him and one presumably for his wife. The bartender quipped to this acquaintance that he better not get the “illegal alien” (referring to me) a drink. I walked out of the wedding at that point. Obviously I didn’t deserve to be treated in that manner.
Did a little research on the matter and found out that a Canadian Driver’s license is an actual valid form of ID in Arizona as per the liquor licensing and law enforcement department of Arizona. See below website http://www.azliquor.gov/faq.html.
I can understand if the bartender’s initial refusal was being simply being misinformed. However hurling baseless charges at me is clearly racist and unacceptable. Patronizing this hotel is akin to encouraging that kind of behavior. I shall definitely not patronize this or any Waldorf Astoria properties again.
I complained to a manager about this incident and she informed me that she would get in touch with a different manager. The least I expected was a personal apology at checkout, but it seems that the management did'nt even have the lowest level of decency to do that. In my book, if the management does'nt see fit to offer a personal face to face apology, it makes them implicitly agree with bartender.",1,2,1,1
"My experience was otherwise
I don't doubt my experience is the exception, based on the reliable reviewers' posts, but it should be noted for those Tripadvisorists who live by reviews... that this isn't a perfect hotel.
First of all don't get all excited, thinking you're checking into a fancy Hyatt. It's a roadside property at the bottom end of the brand. The rooms are spacious and funky, which is always a welcome addition to the cookie cutters out there. For that I am deeply thankful. 
That said, it's still a cheap hotel. And in my case, a smelly one. Perhaps it was just this room, though I doubt it. The elevator area had a chokingly bad smell as well. The smell that permeated the entire studio suite was foul. Foul to the point of keeping me up most of the night. Foul to the point of burying my head in the (comfy) pillows to suffocate myself. Foul to the point of leaving my clothes with a stench of, I don't know, a combination of paint, cleaning fluid and old war bandage that needs to be changed. I opened the window to the 18 degree winter, but even that didn't clear the air. Really really unfortunate. 
They did put my able self in a handicap room when I checked in after midnight, so maybe I just got the leftover room that nobody actually wanted. I don't know. 
Yes, it's inexpensive for the amenities and space you get, but if you can't sleep for the stench, than it still costs too much.",3,1,-2,2
"Enjoyable stay
I randomly stayed at this Hotel and was very pleasantly surprised. The location is only a couple easy blocks from Union Square and all the shopping you could want. The staff was unbelievably nice. I was there for my birthday weekend, and they even wished me happy birthday on my actual birthday! They were super helpful in suggesting things to do and places to eat. The room was smaller, but I didn't mind that cause I didn't go to San Francisco to just sit in my hotel. It was very nice though with nice flat screen TV, clean, and comfortable bed. Also had a big closet which was very nice. The hotel felt newer/renovated, and very hip and modern. Loved it!",4,4,0,0
"Nickels and Dimes, Looks Down on Guests
This hotel has passable facilities, but the service for the most part is terrible. Let me list a few examples from the times that I've stayed at the hotel.
- Front desk staff has terrible attitude, rude.
- Additional charge for anything extra - fridge, microwave, etc.
- Asked us for additional charge just to borrow some wine glasses! 
- Burger Joint is overpriced for the portion size.",1,1,0,0
"overpriced hotel falling apart
The hotel needs a major renovation particularly in lobby and to block noise in rooms and need new kitchen cheffs and staff. The hotel didn't block inside and outside noise well at all, room service food tasted like cardboard, lobby wifi was really bad. The main good thing about it was the location near time square. The employees in the conference areas with group meals were nice enough but too relaxed and too comfortable with their jobs. Food in breakfast areas was awful although conference meals were acceptable. don't eat there if you must stay. Only saving grace is gym area. I really liked it. also the front desk people are pretty accommodating.",2,3,1,1
"Outdated,dank,dingy and dirty !!!
Hello,
 I recently stayed at your Boylston's Boston HoJo's and was extremely disappointed. For $170.00 I was given a room with a rotted broken window that was on the ground floor that could not be locked. Smelled of smoke! Then I asked for a room change ..that room was worse..dirty , stains on the carpet, rips on the bedspread,another broken window over the parking lot, again I asked for another room change. This room had a little deck which was the highlight of our stay but the door almost fell off when we opened it because it was so rotten, the rug was pieced together as well as most of the molding along the floor. There was a dirty white powder all over the top of the lower dresser which stayed there over our two night stay. Never did housekeeping wipe it away.Patched ceiling and walls that were never painted. There was a sticky bug trap behind the small refrigerator with other debris. The king size bed has only a double mattress pad so we were mostly sleeping on a light see though sheet and the blue mattress . The old dated bedspread had several holes and rips. The two pictures over the bed were totally crooked on the wall and could not be straighten because they were nailed or glue in place.
Overall the room was a dated,dingy, & a soiled mess for an overpriced fee. Maybe $45.00 would of been a fair price ?
The staff was very friendly...but I would never stay here again. I did stay here 8 years ago...now there are people staying in the rooms to the rear of the hotel...it is filthy....maybe delete this hotel for overnight guests until you clean it up.
Disappointed,
Michelle",1,2,1,1
"feed back
Television controls are poor. Unable to view information on selected channels. Sheets had cigarette burn holes,bath tub mat was old and peeling off.
Breakfast was full of caloric pasteries and muffins, no oatmeal, boiled eggs. etc",3,1,-2,2
"Amazing Weekend at Travaasa!
I celebrated my birthday weekend at Travaasa! We arrived at 9 am on a Saturday morning....and checked in to the hotel...but weren't able to get a room until 2:30 pm....check-in time is 3pm but we arrived early! Anyway you are able to enjoy the grounds and start joining the activity schedule! We immediately signed up for the Equine Experience with Betsy, Norris and Keith! It was awesome!!!! You get to bond with your horse, you get to make friends with others in the group and you learn so much about horses! We were full of questions and they were full of information and facts....it was so interesting to learn things about horses that we never knew! We walked the hiking trail through the hills and its so cool! Plenty of scenery to enjoy, it doesn't even feel like you are in Austin! The hotel grounds are beautiful....zen like and peaceful gardens! Lunch on the outdoor patio area was beautiful, the weather was perfect and the food was great! People are right, the Travaasa bedding is wonderful! The rooms are small but they are as comfortable as can be....I do agree that maybe the bath rooms should get a little more added to them, because they are really plain! There is tea and coffee and water available everywhere for you to enjoy....and we sure did need it because the mornings and evenings were really chilly! We also did the challenge course with Josh, Scott and Cortney, and wow we enjoyed it! My husband was afraid of heights but after getting so close to our little group and with the amazing help from Josh, Scott and Cort....he felt comfortable and LOVED the challenge experience! Dinner was amazing, the food was superb!! I cannot wait until they develop the horseback riding trail...I'm def. coming back and my husband enjoyed it just as much! Thank you Travaasa, you were amazing in every way!",5,5,0,0
"I haven't stayed in a place this bad since Oaxaca Mexico.
The location is fine. The place is dreadful. I am Ok with Spartan. This was just plain grungy. Poor room and I had to wait for 1/2 an hour for the desk clerk to show up and check me in.",1,1,0,0
"Great location, comfortable, friendly
Right in the middle of everything, close to the market, nice staff, a Ruth Chris right in the building, and a fabulous bath tub in the room - made for a great stay!
And did I mention Starbucks right downstairs? Of course, you're in Seattle.",5,5,0,0
"Right spot, wrong place (Chicago, The Conrad Hotel)
The location of this Hotel is good but the Hotel itself is tired. The feel is Corporate and passe. Some of the young staff are friendly, very helpful and love to share their personal favourites when it comes to eateries. Others are indifferent, luck of the time of day.
We enjoy the opportunity of a relaxing afternoon drink within our hotel. The bar had such a ""cold"" feel about it we went elsewhere. If the ""patio"" bar is open it is wonderful BUT no appetizers were offered to compliment the barman's great martini. One had to order from the full food menu--get with the program! Unfortunately the weather made it impossible to enjoy this location more than once.
On the other hand the Hotel is located in one of the most amazing cities in the USA--the architecture, galleries, restaurants the best! Take the River Architecture Tour, and we did the City double-decker bus tour, both very worth while. Weather was far from perfect but it did not interfer with any of the information given by the friendly informative guides.
Charlie Trotter's a highlight of our trip, tastes dancing in my mouth, (too bad it is closing) Shaw's Crab House and Vermelion both great surprises in the best of ways.
We will return to this wonderful City, just not to the Conrad!",3,4,1,1
"Very comfortable stay
We enjoyed our stay at this very conveniently situated hotel. The staff were very friendly and helpful. The room was clean, large and quiet. The bathroom was excellent.
Bars and restaurants were within a few minutes walk.
I would definitely stay here again.",5,5,0,0
"UNHAPPY GUEST
TO WHOM IT MAY CONCERN: I originally booked this room months ago & called the hotel to specifically reserve a bay view room. I was told absolutely no problem & they supposedly put a note in the system. Upon checking in, the front desk states ""We are at capacity & no longer have bay view rooms but we will give you a marina view"" Grrrr.. 
When we arrive in the room, we noticed right away that the couch has white spattered disgusting looking stuff all over it as well as long blonde hairs on it. I call the front desk to complain & they send up a maid with sheets to cover the couch/chair. When the maid places the sheets over the couch she explains to me that those are not stains I am looking at, those are “clean spots where the fabric has faded” BS!! (Look at the attached pictures!)
Not wanting to argue with this woman & feeling stressed already with what was supposed to be a romantic night away from home, I noticed when she left the sheets had stains too & holes in them! The walls had handprints on them. The lamp in room has a clear base, it looked like it had never been cleaned! The drinking glasses were smudged not clean. The cords from snack case were sticking out all on floor. TO TOP IT OFF, it was extremely noisy from other guests very late at night/early morning hours & we could even hear the flushing of toilets from other rooms! This room was over $150 & I've stayed at cleaner $40 rooms in Vegas than this! 
PLUS, parking was $22?!! Every time we left the parking lot, we had to wait for the parking attendant to come let us out because our room key would not scan properly on the ""automatic gate"" & each time we sat there for several minutes waiting for the parking attendant. For this to be considered a 4 star hotel & part of the Sheraton Hotels & Resorts chain, we were extremely unhappy with our stay & actually disgusted. I left feedback to the hotel on Thursday August 9th & I have not heard from anyone from customer service to even apologize for any inconvenience!! Tacky, very tacky! I’ve enclosed pictures I took with my cell phone for your viewing pleasure!",1,1,0,0
"Comfortable environment with European charm
I have stayed at the Hotel Elysee on several occasions and keep coming back to it because of the courteous staff, clean rooms and most of all, being able to relax in the lounge. Complimentary healthy breakfast items are offered and throughout the day one can stop in for coffee and snacks. This has been a great retreat for between business meetings. It is also nice to unwind in the lounge for wine and cheese. The hotel is conveniently located to good shopping and other city sites.",4,4,0,0
"Dishonest and Poor Customer Service
I stayed here last spring and after a night out, returned to my room and found it flooded with water. When I went downstairs to check, they told me the toilet had overflowed because I put too much toilet paper in the toilet. I asked for a new room and they said they didn't have one and I would have to stay in the room I had been in. I complained and they offered a full refund. I asked what else they could do and the night manager said he'd have someone call me. When I went back upstairs, I discovered that the toilet handle was faulty - whenever you flushed the toilet it remained pressed down and that's what caused the flood. I called downstairs to explain this but the night manager didn't seem to care. After spending the night in the flooded room, the next day I got a call from the day manager. She reiterated the claim that it was my fault that the toilet flooded - I explained once again that the toilet was broken. After some back and forth, she agreed that they would refund me and also issue a one night free voucher. Fine. We hung up. Months later, I received the free night voucher but the charge was never removed. After calling several times they stopped returning my calls. I finally filed a dispute with Amex and in their response, the Hampton Inn's report was full of lies and exaggerations. This is how they treat their hotel guests (and I am even a Gold HHonors member)? So disappointing.",1,1,0,0
"If you enjoy Chuck E Cheese this is the hotel for you
My husband and I made the mistake of staying at this hotel last week. The location is good and the rooms are ok. The problem was trying to enjoy the so called amenities.
My husband and I tried to go into the jacuzzi the first day we were there. It was always at only 90 degrees which was too cool. It was over run with people and most of them were young kids. They were playing in the jacuzzi with their water guns, etc. The occupancy sign for the jacuzzi said 16 but it had 25 people in it. We tried to go in anyway but gave up after repeatedly being kicked by kids and having jacuzzi water splashed into our drinks. We decided to try again the next night. We went at 1030pm thinking surely there would not be a bunch of little kids in the jacuzzi at that hour (jacuzzi is open until 11pm). Boy were we wrong. This time I counted 30 people in the jacuzzi and it was over run with kids and their toys again. This one mom got enraged with me after I asked her son to move off the stairs temporarily so I could get into the jacuzzi. She was obviously drunk and started screaming and yelling profanities at me. I should mention that hotel security was a few feet away, saw this whole thing go down and did nothing. When we went back up to our room we saw a couple at the front desk complaining about the jacuzzi situation. The front desk person told her that this was a ""family hotel"" and that there was nothing they could do. I also complained and said, ""Why aren't you enforcing your own policies such as the maximum occupancy in the jacuzzi?"" They told me there was nothing they could do and offered to comp us breakfast. They made it clear that they are choosing to cater to one group over another. If you are a bad parent with obnoxious kids and you want them to run amok all over a resort without any consequences, then this is the place for you. If you want to relax and enjoy yourself this is NOT the hotel for you.
There were other small things too such as the parking. We had to pay $20 extra per day to park in their lot but the spaces were very narrow so people just parked over the lines and took up more than one space. This made parking difficult to find.
At over $200 a night, everyone should be able to enjoy the jacuzzi and pool. I don't mind kids in the pool but they shouldn't be in the jacuzzi, shouldn't be treating it like a small water park, and shouldn't be in it at 11pm.
I grew up in SD and still have family there so I visit several times a year. I will NEVER stay at this hotel again.",1,1,0,0
"Don't stay here
After carefully reviewing dozens of San Francisco hotels, my boyfriend and I decided to stay at Hotel Adagio. We were really looking forward to it. We were also looking forward to the rooftop terrace the hotel has pictured on their website.
Only after we checked in did the receptionist mention that there would be NO WATER from 10am to 3pm. Although they told us that the construction would be limited between 9-5, the next day we were awoken by construction noise directly above us at 8:00 am. 
When we asked about the rooftop area we saw pictured on the website, we were told that was merely a photo on the website and not an actual hotel amenity. The hotel bar was also closed due to the renovations and there were no restrooms in the lobby.
The first day of our stay (when we had NO WATER) we stopped back at the hotel during the no water period to find fire alarms going off throughout the building. After the alarm was finally turned off we went back to our room. The room across the hall was open and we could see a lot of water dripping through the ceiling from the floor above. We were the only people staying on our floor and it was a chaotic scene of construction workers and hotel staff, as the service elevator was likely out of commission due to the renovations.
When we complained about the quality of the hotel we were only offered a ""$5 mini-bar certificate."" What a joke. After 2 nights we were happy to leave the construction scene.
After we returned home, we noticed the hotel charged us an ADDITIONAL $500 CHARGE without mentioning anything to us for a ""smoking charge."" They claim that the housekeeping staff noticed a certain smell that is already ubiquitous throughout the city of San Francisco. I can't comprehend how the receptionist looked us in the face while she was aware our credit card would be charged this erroneous amount.
For what we ended up spending at hotel adagio, we could have stayed at the Four Seasons or the Ritz-Carlton. Save your money and stay elsewhere.",1,1,0,0
"A joy...
I stayed there for 4 days with my family in a 2-bedroom suite. The room was very clean and well equipped. It is just a few minutes from the airport, and since we got in late at night, we were in our beds in no time.
The staff is amiable and you get all you can expect from a Homewood Suites.",5,5,0,0
"Terribly dirty
I would have left the hotel the minute I saw the room but did not have transportation to leave and it was after 6:00 p.m. so I'm sure I would have been charged for the room should I been able to leave and go elsewhere.
The room and bathroom were dirty. The sheets were stained and did not feel clean or look clean. The bedspread had a cigarette burn. The bathroom shower was not clean and the doors to the bathroom and the inside of the room door were very dirty. I have pictures if you would like to see them. 
The walls of the rooms must be very thin because I clearly heard conversations that were going on outside my room.",1,1,0,0
"Horrible management
Two words: bed bugs. But that's not the worst part. The management was not just unhelpful but absolutely rude. Despite the fact that I gave the manager an actual bed bug that I found in the room, he insisted that I didn't get the bites I showed him in his hotel. But he offered to move me into a different room if I was willing to let his staff clean all of my personal belongings. Funny request considering he claimed my bites weren't from bed bugs!",1,1,0,0
"You need to know what to expect
We decided to extand our stay in NYC for three nights and I found a brilliant price for this hotel. I combined mobile phone exclusive price and a coupon for 10% discount at hotels.com so I get a price of only 75 usd per night. For a decent hotel in Manhattan it's a huge bargain. Hotel is in lovely part of the city. Upper west side is very calmed and peacfull part of Manhattan, many wealthy New Yorkers are living there. Subway is just one block away, there are many grocery stores, cafes, restaurants and bars around. Highlights: famous Zabar's is nearby, we ate our breakfast there every morning, hale & hearty soups are there...
Hotel is not centraly located, but it's just a 10-15 minutes subway ride to Times Square and we even walked that 40 streets - if it's good weather it's a nice walk.
Hotel: 
- rooms are really so small...like in a ship's cabin. 
- bathrooms are even smaller - it's hard to wash up in them morning without spill the water around
- but it's very clean and cosy hotel and you will feel nice there
- if you get a good price don't hesitate to take this because it's a way better than hostel, it's a real hotel but in a smaler size :)",3,4,1,1
"Worst customer service
For my son's 11th birthday we bought him tickets to a concert at the nearby Pepsi Center. We booked the room a week in advance on the website for Crowne Plaza. When next we saw our online checking account we could see the room was already paid for, not pending at all. We were surprised and called to ask why we were paying now and not after check-out we were told it should have been visible in the fine print. That maybe isn't a big deal but the person on the phone then insulted my wife by telling her it was only one night and shouldn't be a big deal anyway. $165 does matter to us alot and we didn't appreciate the rudeness at all or the advanced non-refundible purchase. That fine print should be elegantly placed up the Crowne Plaza's nose! When my wife and son arrived on the day of the concert there was no valet, no concierge, and no driver available that could drive them over to the Pepsi Center. They had to park the car themselves and haul their own luggage. They were required to park before checking in so couldn't unload. Then they had to use cabs to the venue. It is easy to switch over to the Hyatt a block away. The prices are similar but the purchase comes with respect.",2,1,-1,1
"ok if you need to save money
The hotel worked out fine for our quick pop in to Boston to see the Sox. The price was the best, free parking, near the Green line in to fenway. A little creepy--entrance to room is outside like a motel. Complimentary b'fast very ordinary but saved money. Air conditioning didn't work--two box fans were on when we entered our room. BUT considering the cost of the rest of our trip, we saved probably $50 staying there vs. other hotels on the Green Line. Beds were comfortable. FYI.",3,3,0,0
"This place is a toilet
This is a disgusting hotel, with broken furniture in the rooms, filthy carpets, extension cords arond the floor. It is NOT at Fisherman's Wharf, it is in the Tenderloin District. When you walk the street you have to step over vomit piles and drunks and drug addicts.
This place is so disgusting, I washed my luggage when retruning.",1,1,0,0
"So good, I already booked my next stay.
Upon arrival I was greeted by a nice man at the front desk. He was very quick and helpful. Rooms and bathroom area is very spacious and clean. Bed was okay. I didn't have time to check out the bar/restaurant area, but it must have been good since a lot of people were in there. Overall, I enjoyed my stay and have already booked my hotel for my next trip to Dallas, which is in a few weeks.",5,4,-1,1
"Great location, hotel, food and service
We had not stayed here for a number of years. The hotel has just gone through a renovations. Our room was clean with a great view. All new items in the guest rooms and very comfortable beds. Had dinner first night in Grand View Restaurant on 36th floor. It was fantastic and Frank our waiter was wonderful as well as the Assistant Restaurant Manager. All the staff we encountered were extremely friendly and had a genuine desire to help you. Stay here you cannot go wrong.",5,5,0,0
"Pretty but kind of meh...whatever
Yes, it's beautiful. The room was clean and comfy. Staff was nice enough. Parking seems ridiculously expensive and you might be better off finding a lot nearby and doing the job yourself.
Location is ok but a little touristy.",3,3,0,0
"Good location but needs some work
This hotel has a very nice and attentive staff. We upgraded to a suite and it was quite large with an extra toilet. The only problem was that the main bathroom was tiny, tiny! There was wasted space in the foyer area and it is a shame that they didn't use this for the bath. It was very claustrophobic.",3,3,0,0
"Location, Location, Service
The staff was great starting with an unprompted upgrade and change of room so our son could see the Empire state Bldg from our room. The bellman chased after my car to retieve my wallet before the parking attendant drove off and did so without hesitation. This is a beautiful, historic property that is well maintained. The rooms haven't been completely renovated, but are well maintained and reveal the classy decor of old. Oh, did I mention that it is ideally situated for MSG, Times Square, Penn Station, and all things midtown? A great place overall.",4,5,1,1
"Unique place, hope you like trains
I recently stayed stayed at the Crown Plaza in Indianapolis while traveling for work, it was the same hotel out meetings were in so I booked it over the phone without reading up on it first. Overall, it's an average hotel but it is rather unique in that it used to be be a train station. when you check in the staff will tell you that is it near an active railway line and trains pass through frequently and you can feel and hear them prominently in some parts of the building. The first night of my stay trains woke me up several times during the night, needless to say I wasn't very rested the next day. The next night was better though, didn't wake up once. It was even louder in the conference rooms we were in for our meetings. We had to completely stop several times to let trains pass because the presenter could not be heard due to the noise. 
The rooms themselves are OK, they need updated but were comfortable enough. If you love trains though one kind of neat thing is they have lots of real train cars in the hotel that double as hotel rooms. You can stay in one. I had a regular room but I did peek in an unoccupied train car room on the way to mine. you enter them from the end of the car through the original door you would use traveling on a train if you wanted to move from car to car. very unique.
I'm not a train buff so it didn't really appeal to me. if I have to go back to Indy for work I will stay somewhere else, I just like newer hotels. the hotel staff was really nice and helpful, other than the noise I had no other issues with may stay.",3,3,0,0
"Well kept, quiet and clean
The front desk staff and the maid were friendly, pleasant and eager to please. The room was cleaned each day so that you could barely tell we had spent the previous night there. The bed and shower head were heavenly. 
Our only complaint is that we requested early check-in on-line and by calling and they were not able to accomodate us. We arrived an hour later than we expected and were told to leave them our cell phone and they would call when the room was ready. The call never came and we landed up checking in around 5 or 6 PM.",4,2,-2,2
"Acceptable and convenient one night stay.
Close to the airport, shuttle, very clean, but the hotel is far from beautiful. I heard from noise of the street than from the planes.",3,3,0,0
"Nice rooms and great location
Stayed here for 4 nights and were very happy with the hotel. It had a great atmosphere with a boutique hotel feel and spacious rooms. The best was the location. We walked everywhere!! The white house, mall, Dupont circle, capital and u-street. Free wi-fi was good and always a plus. Also many restaurants and coffee places close by.",4,5,1,1
"Not a step-sister!
We are Starwood members, but Sheraton Gateway was too expensive to spend less than 12 hrs. at LAX, so decided to stay at the Four Points. One always thinks of the Four Points as the ""step-sister"" to the Sheratons and Westins. Well, we didn't find it to be a step-sister at all, but a very comfortable, clean, inviting hotel. It had everything you could want and more, from check-in to check-out. Bed was super comfortable, great flat-screen TV, good bathroom and shower, very clean, attractive, and the staff was most hospitable and welcoming. We thoroughly enjoyed our short stay and would definitely return and recommend this hotel to anyone.",5,5,0,0
"Just An Okay Place
Was not thrilled with this hotel.Valet parking was 37 dollars a day. Not mentioned at reservation call.Security was an issue here.
Courtyard area with fire pit and fenced in pool could be accessed thru Johnny Rockets diner by anyone from the outside. Found homeless eating by fire pit. Courtyard bathrooms were used by anyone putting in a room number. Common knowledge to a lot of outside people it seemed. No breakfast included. We liked this location that was close to Pier 39. One comfort chair for 2 people. Bathroom was small but clean. Would probably look elsewhere to stay for next visit.",3,3,0,0
"Modern, with cool amenities
Stayed here for NYE, booked the standard queen room, upgraded to a larger king room, would recommend not staying in the queen rooms, they remind me of staying in a NYC hotel.
They are super accommodating to hotel guests.
The rooms are IKEA style modern, with excellent smelling bath products.
I would stay here again.",5,5,0,0
"Great Hotel for a Day Stay
We had an 8 hour layover in Chicago after traveling for almost 2 days and decided to book a day stay room at the Hilton O'Hare. The walk to the hotel from our arrival gate was a bit lengthy for our tired bodies but once we reached the lobby we were happy. Check-in was quick and we were in our room quickly on the 8th floor.
Our room overlooked the airport runways and even though there were airplanes taking off we heard nothing. The room had two large beds, a desk and separate large chair. There was a big screen TV and a large mini-bar which you can choose to take the key for or not. The beds were very comfortable and we happily noted the alarm clock on the bedside table that we set so not to miss our flight. 
The bathroom was good though seemed a bit dated compared to the rest of the room but there was nice high water pressure in the shower which was well welcomed after so much travel.
We ordered room service (kids pizza and regular fish and chips) which was delicious. The food took about 40 minutes to arrive and was piping hot. The kids pizza was big enough to fill my 8 year old daughter and still leave a piece for me to try. 
Check out was quick and easy with everything sorted out in the less than 5 minutes. All of the staff we had the pleasure to interact with were wonderful. I would recommend this hotel to anyone wanting to stay new the airport.",4,5,1,1
"Bad attitude
They didn't solve our bathroom problem until tomorrow without apologiazing!
So, we couldn't wash our hair there.
They always shriked their resposibility.",1,1,0,0
"Terrific Loooong Stay
I just completed my extended stay of 21 days. Great hotel !! I do not have a single complaint. Enjoyed going home there every day !The room was vey nice, trendy and accessorized very well. I was able to enjoy a great corner room with a view of Petco Park and western city views. The staff, as well as clientel, was extremely friendly. You can ask the personnel for anything and your request will be promptly made. There is 24 hour housekeeping. It was great to have my room serviced in the evening at times based upon my day's schedule. Dining room food was super and the atmosphere terrific. A GREAT downtown destination.",5,5,0,0
"Convienent Location
The hotel was in a great location and centrally located to the BART (rail system) and dozens of delicious restaurants in the area. Our group walked to Chinatown and enjoyed a delicious and spicy meal that we're still talking about today. The rooms were clean and comfortable but seemed a bit on the pricey side. The only downside to this hotel is that you have to valet your car - there are no other options to park on the street (2 hour max) or in a garage. Valet was $48 a day but the valet man reminded us several times that we had in and our privileges. That sounds great until you remember that you have to tip them $5 everytime they retrieve your car. Overall the hotel itself was very nice and the concierge was extremely helpful in suggesting several different restaurants to eat at.",4,4,0,0
"Very Nice Surprise
We stayed here for two nights while visiting our family for Easter. We have lived in and visited Chicago many times and had never heard of The Knickerbocker Hotel before. So when Priceline booked us there we were a little concerned about the condition of the hotel. To our surprise the hotel fare xceeded our expectations. As others have said, the location of the hotel is great, the staff is very well trained and friendly and the rooms, while small, are nicely refurbished and very comfortable. We will be sure to check out the Knickerbocker the next time we are in Chicago.",2,4,2,2
"Decent hotel ,but needs updating
I first got given a really small room that was so hot I could not even stay there for more than 10 minutes! it had a tiny window and no AC , it was cold outside just the room was boiling and dark.. strange!
They did change my room and i got a nice room looking at the parking lot of the hotel , it was sweet but not amazing , not much noise considering location , the carpet needs a good change as there are lots of stains and is not flat on the floor..
 And ok hotel but no luxury at all.
beware of those tiny rooms you dont wanna stay there !",3,3,0,0
"Depends on what you're looking for...
We were looking for a small, quite, boutique place to stay near all the action. Hotel San Jose is not the place for that. The hotel has a cafe open to the public until midnight that remained crowded the majority of the time we were there. This is in the main common area and also right next to the pool, which makes it impossible to enjoy these features of the property as they are crowded with non-guests. 
We also wanted to stay here because they have their own parking lot... but when we arrived it was full because they share it with the coffee shop next door. The staff directed us to a lot up the street where we had to carry our luggage from, not ideal.
Did love the high end bath products and robe in room as well as the location. Will not stay here again due to the high traffic of non-guests until midnight.",3,3,0,0
"Apathetic Mgmt and Lazy Luggage Attendants
Rooms were nice though too close to the elevators - sounded like room service carts rolling across the ceiling at night. People at the Pyramid Room were helpful with a special request.
Stayed with small children over Thanksgiving so we had too much luggage for me to carry. Took 40 minutes to get help. Front desk didn't care - ignored my wife's requests after 30 minutes. Asked to speak to a manager and she got one of her friends behind the front desk who claimed to be a manager. Still haven't received a call.",2,2,0,0
"Don't Call Us, We Won't Listen Anyway
We stayed here with a group of people at a slightly discounted rate. Two of the families in the group had their rooms given away by 9 p.m. in spite of the fact that both families called ahead that morning AND THAT AFTERNOON and confirmed that they would be arriving at 9pm. Both were told to go to the Hilton near by, which apparently while more expensive, is a much nicer and friendlier hotel. You get what you pay for! Additionally, one of our group had his laptop and some clothing stolen from his room. He was partially responsible because he left his door slightly ajar when he went down the hall to talk to someone else. While he was in the other room, someone walked into his room, and stole the items. It is discouraging to think the Sheraton has guests of this nature roaming the halls looking for opportunities like this. Don't stay there unless you can get there early, lock your doors, and you don't care about helpful staff. In this economy, it is amazing how little this hotel cares about its customers.",2,1,-1,1
"Very Average
I understand that this lodging has changed ownership in the last couple of years and has been improved significantly from its former state. However, I think that it could use some rather basic improvement yet. We stayed here for six nights as it is really one of the only motels in the West Seattle area where our son and his wife live. It definitely had inadequate lighting in the room we stayed in without a light even to switch on when you entered the room. There was no ceiling light and one lamp between the two beds, no lamp available for the computer table. The internet was somewhat difficult to connect as the wireless had about 6 different networks and you had to guess which one would work at the time. The room seemed clean, but the carpeting was stained quite obviously in our room, and nothing makes a room look dirtier than stained carpeting. Either clean it, or if that isn't possible, replace it.
That all being said, the beds were excellent and the bathroom was adequate, though as someone else mentioned, the hot water took a long time to arrive! There was a nice small refrigerator, but no microwave, the addition of which would be nice. While the renovation seems to have been mostly successful, a few things would improve the comfort greatly: better lighting, an AC unit that isn't positioned to blow across the head of the bed next to it, and a microwave. Breakfast was very basic, though plenty for us as we are not big breakfast eaters. 
I'd compare this to a basic budget motel, but the price was somewhat high for that. But maybe that is just Seattle pricing. We will probably stay again as it is really the only option close to where we want to be.",3,3,0,0
"2nd time staying here. Some good. Some not so good. But can be tolerated.
This is my 2nd time staying this hotel. The last time was in fall of 2009. Not much change since. The first time I stayed at the South Tower. This time North Tower. I stayed in the 17th floor. The North Tower has a better view. Has a balcony, but you can open the door. I guess for safety reason. I arrived at 10am in the morning and the receptionist lets me do early check-in. The tall guy was nice. He was the only person there who was nice. All the other were cold. I guess it is in NYC. I am used to it. People always rushing. What I love about this hotel is the price, the location and the room. Very large room. The cheapest rate around midtown for 3 star hotel. The location is excellent. Will I stay again? Maybe for the price and location and the space of the room.
Something I did not like the hotel, but did not really bother me too much were 
1. old and a little dirty. But ok to just to sleep for the night since I hardly was in the room.
2. the maid/cleaning ladies are always in the hall. God knows how much clean she has to do and I did not really see the difference.
3. Elevator from hell, but I was not in a rush.
4. Thin wall. But I can sleep pretty good. Did not bother me too much.
If you are really picky about rooms, you might not like this hotel. But if you are ok, not much can really bother you, I think this hotel is a great deal.",3,3,0,0
"Perfect location
The location of hotel is perfect because it is almost inside of Time Square (without the noise). In each corner there is a subway where you can connect almost to any other line. The staff was very helpful in everything I needed.",5,4,-1,1
"Nice hotel but SPG Plats should probably stay elsewhere
if platinum and wanting an upgrade, probably better for you to stay at one of the other Starwood properties in Dallas. I've stayed here 4-5 times and NOT ONCE been upgraded to suite based on availability. The hotel is small and the hotel runs a special ABA rate for suites; thus, hotel suites are very limited. Based on my experience here, suites are never available. Also, we are staying here for 2 night stay (over Easter holiday), and even though hotel is empty on Sunday night, front desk did not offer to bump us up to a suite even for the night hotel was empty (and suites available). Very annoying, stay elsewhere if a platinum member. Stay at W Hotel at Victory Park if platinum if trying to get upgraded to suite.
Other than room situation, hotel is nice, new and beds are comfortable. Very nice hotel if need to stay downtown (very nice hotel downtown if cool with standard issue room). The lobby is very nice and smells wonderful and the bath products are BULGARI which are very nice products.",4,3,-1,1
"Prompt Airport Shuttle Service
This is a decent Marriott that is very convenient to the airport. Room was clean with a comfy bed. The shuttle service to/from the airport was very prompt and efficient and I didn't have to rent a car for my one night stay. There is a cozy Irish pub in the lobby that serves breakfast in addition to lunch and dinner. There is also a small shop next to the front desk with incidentals and snacks for purchase. Staff was polite and helpful. Will definitely stay here again if I have business at the Detroit Airport.",4,4,0,0
"Big Hotel Very good service
The hotel is five stars. has a wonderful house keeping Team. All services available. The only disadvantage theyhave is the internet connection. very slow and inconsistent. Many times is not available or just on and off.",4,3,-1,1
"Thank You
I had to stay at the Inn in September due to some medical problems and I loved my stay . The staff at the Inn made everything better due to the medical situation I was in. I loved the fact the Inn is attatched to the hospital, this made getting procedures and appt's a breeze. I will be back up there soon and plan to stay again for a 3rd time. And by the way the hospital was very friendly and helpful also. I would recommend this charming place to anyone wanting to be close to downtown...Thanks again to Carol and staff at the Inn.",5,5,0,0
"Not that special but good location
The hotel location is convenient to public transit and within walking distance of good shopping and the Art Institute. Front desk staff were very friendly and helpful as were the bellmen. Rooms were pretty average and lighting in the room was poor. No view from where we were. Good elevator system that moves traffic pretty quickly. Problems with the plumbing while we were there that caused some of the public restrooms on lobby level to be closed. Overall, okay but might look for other options for next visit.",3,3,0,0
"How would you like a key to your room given to a stranger?
That is exactly what happened to me at the Radisson hotel located at 11350 LBJ @ Jupiter, Dallas, Texas 75238. On the evening of June 9, 2012 ,after going to watch my daughter graduate from college around 9:00. I returned to the hotel to find that someone had came into my room and robbed me of everything i owned. I noticed there was no forced entry so i knew that someone had a key. I walked down to the front desk and approached the gentleman at the desk and ask him who all had a access to my room he replied ""no one"". I explained to him my situation.then went back to my room to call the police. After I phoned the police i went back down to see if they had surveilence he replied only in the entrance/exits and front desk. Then he proceeded to tell me that he had made a terrible mistake and gave a key to my room to a young woman that he had seen me talk to in the lobby the day before. Needless to say she robbed me blind.",1,1,0,0
"Dissatisfied Aussie
The carpets in this Inn are filthy, do not wear light coloured sox or bare feet on this carpet if you expect to stay clean.
While there I paid cash for a phone call only to find when arriving home they had debited my credit card for the call and then refunded it costing me the exchange rate.
Not impressed with their incompetence and the dishonest manager.",1,1,0,0
"Filthy - Do not stay here!
It started badly from the off. I checked in and was pointed vaguely towards the direction of the lift - No one helped me with my huge bag and because no one showed me to my room or explained what floor i was on or which set of lifts to take (turns out the hotel uses only 2 out of the 6 lifts - which i found out the hard way) I found my room and then found I was locked out.... cue a half an hour wait for someone to come and let me in. By this time i was losing my patience.
They had 'upgraded' my room, but what i found was a gloomy, stain ridden bedroom - Nothing like the pictures on the website. The walls were depressingly bare. It looked like all the pictures and mirrors had been taken off the wall and the hooks left behind? The whole place felt as dirty as it looked. Literally every thing was stained and it felt like the room had been left out of a renovation.
I ordered room service on the Sunday morning, and was charged $38 for toast, some fruit and a some coffee. The toast was was just warmed bread..
The worst thing about this hotel is that if you want to leave in the morning, you can't! As there are only two lifts for 49 (i think) floors, so you have no chance of actually getting in one. 
on check out, I waited half an hour for a lift before taking the stairs down 11 floors. Leaving my bag in my bag in my room for the porter. When i reached the front desk, I was told I needed to carry my own bag down.. And there was no one to help me. 
Thankfully another member of staff stepped in and organised a porter for me.
I booked through Virgin holidays and I have always trusted their ratings. Perhaps i had a one off bad experience, but i will never, ever stay in the Flatotel again. I stayed in the Holiday Inn in Soho for one further night which was rated below the Flatotel and was great. 
Stay anywhere but here. Do not waste your money!",1,1,0,0
"One of Ft. Worth's Finest
We just stayed there for 2 nights for a business trip. The room was very nice, with a big bathroom and updated amenities. We were on the 8th floor and the view was nice enough. Our room was very clean and was non-smoking but for some reason every time we stepped in to the hall it smelled like the inside of a smoking room. Our room didn't smell of smoke at all, but just a crack of the door and it was like a casino. The staff was excellent and very helpful with any and all questions/requests. They deserve high praise.
The steakhouse is GREAT (Bob's Steak and Chophouse, I believe). We ate there twice and both times it was excellent from beginning to end. I had the t-bone and the salmon, both were cooked to perfection. I know my beef and fish. This place ranks right up there with the best of them. Be sure to get the skillet potatoes with your entree, just trust me.",5,5,0,0
"Worst Service...ever
Seriously, I cannot say enough about how bad the service is here. Rooms are fine, historical, blah, blah, blah...fitness center is dirty and no tv...can totally overlook the ""aged"" ambiance. But the service? HORRIBLE. 
Check-in - goes okay, no friendly banter, no ""enjoy your stay!"", nada. Zip. 
Hmmm...need a bottle of water...okay, go to vending machine 2 floors up (because while the in room guide says one on each floor, apparently they don't really mean that)...no water in vending machine. Trek downstairs to gift shop and spend $4 on a bottle of water. Ugh. Whatever, I'll expense it.
Internet - hook up my laptop to the ethernet cable (yes, that's right...no wi-fi in rooms). Can't connect. Check my settings, shows I am connected. Call front desk. ""Yeah, I'll call the electrician - that's a common problem"". Wait, what? An electrician for an internet connection? I jack around with my laptop for another 30 minutes or so, change a bunch of settings and finally get hooked up. Call front desk back - ""oh okay"". No apologies, nothing.
Sleep...bed's okay, nothing to write home about. Then it happens - 1 AM, my phone starts ringing. Not my blackberry, but my room phone. It's the front desk telling me that my truck is outside. WHAT??!!! A) I don't have a truck and B) What the hell are you talking about? After my incoherency on my part (it is 1 am mind you), the front desk person GIGGLES and says, oh I must have the wrong room number. Sorry! So, 1 am to 4:15 am...I am staring at the ceiling. 
By 5 am I am on the crappy treadmill and I am thinking ""I must have imagined that exchange"" because it was so bizarre. I trudge up to my room, and my stupid key card won't work...
Front Desk - 6 am...sir, my key card won't work. ""Do you have ID?"" Um, yes IN MY ROOM. After he grills me on my identity he finally relents. I mention the late night (early morning) phone call and he is perplexed but kind of shrugs it off. Not the other front desk attendant! ""Oh, that was me!"" Well...you know I have been up since 1. ""Well, it could have been worse ."" Uh, what? No Apology - just giggles again and rolls her eyes. 
Yeah, definitely won't be back.",1,1,0,0
"Great Location
The location was just perfect! Steps from Times Square, great restaurants (some very good ones across the street!) and the center for excitement. The staff was very friendly and helpful. The lobby was very pretty. The elevator held no more than 5 people (think European elevator) and the wait was long during top peak times. There was a business center and an exercise room. The rooms were very small. The desk chair was almost impossible to use because of lack of space between the desk and bed. There was an oversized cabinet on the opposite side of the room that used to house a minibar that was now empty and the doors could not be opened because of the bed. That is where the tv was located so you had to look at it sideways from the bed. The room was clean. There was no street noise in our room but noise from doors in the hallway and people talking. There was a breakfast served downstairs.",3,3,0,0
"Jewel that needs a little polish
This is one of great hotels of American maybe the world. However, she seems a bit tired these days. We had a suite in which we checked in around 1 pm. The front desk said they would call us. Appreciate the idea. As of 5:30 we still did not receive a call. Back to the front desk, room was still not ready. Staff said room would be ready in 20 to 30 mins. Gave us free tickets to the bar. One adult and two kids.....one of us was happy with that. 45 Minutes later ....back at the front desk room no ready....One adult really not happy as we had dinner reservations at 8 pm in Little Italy. That got us breakfast buffet...eh....appreciated the effort. The suite living room was a very nice size...put a very comfortable cot in that room (for one adult) Bathrooms are not what I expected for such a upscale hotel. Pluses are comfty beds, large closet, nice size rooms for NYC, Starbucks down stairs, but best of all is location, location, location. A couple of blocks from subway, Grand Central, Grey Line bus tour, 30 Rock, Times Square and Broadway. Love that",3,4,1,1
"Stunning and very cool design! OMG the bed!
I recently stayed and really enjoyed it. I had a very lovely dinner at the bar downstairs. My bartender was excellent .. great drink suggestion and conversation. The room was fantastic! Clean, great decor and the BED!!! OMG! I melted! It made it very very difficult to get up for my flight!!! I would definitely recommend this to co-workers and friends! ENJOY!",5,5,0,0
"Hilton Union Square: ""Where You Pay for Paying More""
As you walk into the grand foyer at the Hilton, you realize you have chosen wisely. It is a lovely appointed hotel, with the convenience of a Starbucks right in the lobby. Speaking of wonderful things in the lobby, the Urban Tavern will not disappoint, with delicious fare from veal Osso Bucco to a fresh and seasonal Ginger Sweet Potato Soup. Also don't skip dessert, where the peanut butter cup with sea salt brittle. 
But going back to the hotel: the staff is very courteous, and very rare that their hotel is set up like a maze of corridors leading to and from the many elevator tower lobbies. When you get to your room, it's the same deal, wonderful views from the expansive windows, and some bath essentials that are too good not to put in your dopp kit for home use, thank you Phillip Roth! 
What they do not tell you when you check into this $250+ a night hotel is that you will have to pay for wireless AND wired Internet, and it's at a steep $12.99 a day rate. They also do not mention to bring a sound soother, as you will hear arguments, horn honks, and the persistent street beggar on the streets 18 stories below. I honestly thought I left a window open the first night. Luckily my next door neighbor brought his sound soother, so I got to be lulled to sleep by horn honks and a heavy rain with thunder.
So, all in all, location can't be beat, and the accoutrements are on par with Hiton internationals, but I would hope that they come into the 21st century soon and upgrade the experience with free wifi and sound insulation.
Enjoy San Francisco!",3,5,2,2
"Don't let this beautiful lobby fool you!!
If you don't mind a dirty, disgusting greased flattened carpet, broken beds, then you would be ok in this hotel. The managers on duty were un caring, and his response to our four room changes was.. "" it's the product from our inventory"".... We had a stranger walk into our room. Would we ever stay here again... A big NO! I have to stay in defense Maria at the front desk was a good as she could be....the cleaning staff was clearly caring and maybe should be running the front desk and be general managers instead of the ones they had... The location is the only thing going for this hotel..",1,1,0,0
"Nice hotel...needs some upkeep
At first glance, the hotel is beautiful and the staff was very helpful. However, once I got into my room, I quickly realized that the hotel was a bit older and lacked updates. The wallpaper in the bathroom was peeling, the A/C unit did not cool quickly and the beds were a bit too soft. 
The upside: location! It is walking distance to wonderful shops and restaurants.",3,3,0,0
"They exist only to strip you of every penny they can. Service? Huh!!
A $240 room rate and they want $13 bucks for wifi? Per day? Breakfast buffet cancelled so you pay $12 for 2 pieces of cold toast and jelly that someone else had previously used.
Seriously? It looks nice, but you;re just a number. Go somewhere that cares about your experience.",1,3,2,2
"Good airport hotel very closed to the airport
I am impressed by how large this airport hotel is! It reminds me of Embassy Suites type design, and the shuttle runs on demand. I don't even need to wait for a minute before the hotel shuttle arrives. The drivers are friendly and the hotel is less than five minutes away from the airport. Very convenient if you have an early morning flight. The shuttle starts at 4am from the hotel and runs every 20 minutes. The room is huge, despite the decor and furnishing is a bit on the classic size. The hotel restaurant opens till 10pm and the bar opens till midnight. The serving staffs are very friendly and the price is higher, but given the lack of any amenities nearby, you are stuck with it. I stayed here for a short night and it was a very good experience. For Hilton elites, there is no executive lounge. You only get complimentary wifi, bottled waters and breakfast coupons. Free wifi in the lobby though!",4,4,0,0
"Another Great Stay
We have stayed here muliple times and once again we were more than happy with our choice.
This hotel is within walking distance of some major Seattle attractions and great restaurants.
 The staff are friendly and helpful,the (free) breakfast choices are excellent.",5,5,0,0
"NICE PLACE TO STAY
The place was very clean, employees were always cleaning something. We got everything extra we wanted (more towels, blankets etc.) I needed several different things printed out and they were more than happy to help. They were always friendly and I would definitely stay here again.",4,5,1,1
"Shoe box
Rooms the size of a shoe box - for children's shoes. Why would I want a fancy hotel bar in a city like New York? Why would I want a hotel garden in a hotel (almost) next to Central Park? But what I DO want is a comfortable room. Even for NYC standards the size of these rooms is an absolute joke. I dreaded coming back in the evening and the prices charged for these shoe boxes are absurd in terms of value for money.",2,5,3,3
"Great hotel in Boston!
The Ames is perfectly situated to everything you need in Boston. It's near the train stations, near the harbor, right next to downtown...and it's a lovely hotel. The staff was absolutely wonderful and so willing to help with any question we had. The rooms aren't huge in any sort of way, but they are comfortable and modern, but not too modern where the furniture is uncomfortable. The only complaint I had was that in the bedroom, the bathroom/shower area is all glass and there is only a curtain that separates the bathroom from the bedroom so you can see into the bathroom from anywhere in the room. But, if you're comfortable enough with your travel partner, then it's no big deal. Can't wait to go back!",5,5,0,0
"Always clean and quiet
I stayed at Carlyle Suites Hotel over this past President's Day Weekend, February 17 - 20. It was my fourth visit to the hotel, located an easy six-block walk from my daughter's condo. The hotel is always clean and quiet. The beds are very comfortable. I love the little kitchenette in every room. The Keurig coffee maker makes great coffee. The breakfast buffet has a huge selection, and eggs/omelettes can be made to order right in front of you. They are always well stocked with morning papers. The front desk staff has always been polite and friendly. The few times I have had a problem with the refrigerator or the clock radio, the maintenance man appeared immediately and fixed the problem. This is not a hotel which has a gym, a pool, a store; but it is small, quiet, clean, friendly, and located in a very nice neighborhood close to Dupont Circle, with very reasonable prices. I would highly recommend it.",5,4,-1,1
"Not a good experience!
This hotel, although okay, needs to step into the 21st century! I cannot remember the last time I stayed in a hotel that charged for wi-fi! Would you believe $14.95 per day! Yikes! We were there for a High School reunion and that fact was the talk of the group. One of the attendees even called their corporate headquarters and their attitude was ""tough."" Definitely not customer friendly. We will be in the Phoenix area later in the year and guess where we are NOT staying. Also, the evening ""free"" manager's reception is only free if you buy their preferred brands. Otherwise, hang on to your wallet! My complaint about the wi-fi charge is a matter of priniciple, not finances.",2,2,0,0
"Relaxing getaway for the budget minded traveler
This is my third stay at the Mission Valley Resort and I am once again compelled to write another review. Located in the hotel circle, this hotel offers it all. Clean, comfortable rooms, nicely maintained grounds and, the best part, pretty incredible mid week value rates. Each of the rooms offers free wi-fi, and a coffee maker, two of the must have items on my list. As a seasoned road warrior and former inn owner, this is one of my favorite getaways. I was able to spend some time around the pool and spa, admiring the tall palm trees and blue azure skies.",5,5,0,0
"Disappointing
We got Hotel 140 through the Expedia ""Unpublished Rate Hotels"" feature and, when we checked the hotel website pictures thought this was going to be good. I have to say we were very disappointed. The room was nothing like what was shown on the website. In fact, the first room was so small that, with 2 suitcases in the room, if the person sleeping on the inside of the double bed against the wall wanted to get up, the other person would have had to get up first to make room for them to get across the bed to the floor. When we arrived in that room there was a loud vibrating sound. I went down to the desk and said that we couldn’t stay in that room with that noise. The first woman at the desk said there was nothing she could do as the hotel was booked solid. I said sleep would not be possible in that room. Luckily the woman who was going to be working overnight overheard the conversation and said to let her see what she could do. Ultimately she changed the room to one with 2 double beds in it. It was larger and was alright. We were very very grateful for her! This is indeed a former YWCA albeit refurbished. There was no restaurant or breakfast room on site. It was very conveniently located next to mass transit (train, local metro and buses). There was good security in that you used your room keycard to operate the elevator. We were very disappointed with what we received for the money spent. This was the third most expensive hotel we stayed at on our 3-week east coast road trip (including New York City, Washington and Savannah) and the least satisfactory.",2,2,0,0
"Big Disappointment
Big Disappointment
This was fourth and last stop on our West Coast trip and was, by far, the worst accommodation.
Excellent central location but:-
Hotel looking very tired
Room very small with rough finished walls painted in green and cream
Bathroom tiny and in desperate need of renovation (and how do you dry 2 poor quality bath towels on an 8inch long towel rail?)
Our 8th floor room faced West and suffered from 24hr noise (drone) from adjacent building’s air conditioning units
Bar very small, dingy and uninviting and what hotel bar closes between 9:30 and 10:00pm every night??",2,2,0,0
"Misleading Name
This is by far the worst hotel I have ever had the displeasure of staying at. You do not have enough space on the review portion to list all the things wrong with this place. I stayed at the hotel twice to see if maybe we got a less than desirable room because of the rate we got but no, the room was even worse the second time. From cracks all over the door, stains all over the bathroom tub, peeling paint on the ceiling, uncomfortable bed...I could go on. I think their rating needs to be reevaluated. Avoid at all costs!!!!!!!! Stay at a Motel 6 or Best Western instead.",1,1,0,0
"Not good on service
I will no longer trust AAA rate. I booked two rooms with double queen beds. The night I checked in (around 8 PM), one room did not have any towel, under the chair next to the TV there was a q-tip. It must have been there for awhile. I suspect they didn't clean the room prior to us checked in. I called the front desk to ask for towels and were told I need to come down to get it since there was no one else available to take them up. The next day, when we came back in the evening, the beds were made, the trash clean out, towels were provided. However, the q-tip was still there under the chair. I don't think the service lady vacuum the room at all. On the third day, when we came back, nothing was done. Beds were unmade, trash in the bed room and the front room were still there ( and the q-tip). When I came down to the front desk and asked why my room weren't being clean, I didn't get even an apologize from the front desk. The front desk lady only asked what room and asked me if I want them clean tomorrow. Very rude and inappropriate behavior for the service industry. I am not even sure if AAA was doing a good job at rating this hotel, but to me they do not deserve a three star for the staff they have there.",1,2,1,1
"A nice find in Mid-Town
Took a weekend trip to NYC and stayed here, would recommend it to all. Easy walk (3 blocks) to Penn Station and close to good food & drink options. Fairly new hotel (opened Jan. 2012) so everything nice. Rooms are the typical NYC small, but well planned and efficient. Great shower and room amenities. We had a fantastic view of the Empire State Building out our window! Favorite characteristic is the narrow design that results in only 8 rooms per floor. Cuts down on the ""in & out"" noise. Why oh why can't somebody come up with hotel doors that close quitely??? Pleaseant & helpful staff - never used the exercise room of small bar off of the lobby.....",4,4,0,0
"the worse place I've ever been in my life
This horrible motel was our only chance of getting a room in a fully booked strange L.A. night... Though the morning after me and my husband looked at each other and said: maybe it was better if we had slept in teh car. That would tell you all about the place. And teh price was very high too...",1,1,0,0
"Horrible Experience
The hotel did a great job on the website. Had me really fooled. Once I got there I was highly disappointed. Everything passed the lobby and reception area was a huge disappointment. The rooms didn't meet my standards especially for the price charged. We had a room next to the pool which was loud and the hallway light to the pool was lit all night. Room was extremely humid and everything inside felt damp. Room had a weird smell to it and the pillows smelled like they haven't been cleaned in years. Mattress felt worn out and made squeeky noises. I was told by phone that the hotel was located only a 10 minute walk from the restaurants on the Riverwalk. This was not true, it took us 30 min. by walking along the Riverwalk. If you could through the streets on top you may be able to make in 10 min. to the Alamo. Will not recommend this hotel to anybody.",1,1,0,0
"Hotel is OK, employees make it better than it is
This hotel is simply OK. When I retruned to my room at 5:30 it had not yet been serviced. It took about 30 minutes after I called the desk to get it cleaned. The room servcie menu is extremely limited. Don't ask for a late night snack. I ordered 2 beers and a salty snack at 10 PM and was told it would be up in 30 minutes. I was like, what? You don't have to cook anything and it is 10:00 can I get that order in like 15 minutes? We can't gaurentee that. well guess what by 10:40 my order had not arrived and I cancelled my order.
If not for that experience and the housekeeping issue, the other staff was EXCEPTIONAL. IN fact, they should go work at a Hyatt, or other 4 star brand. They are that good.
I was awaken by trains as 3 AM and 5 AM.",2,3,1,1
"Rooms very overpriced, but great staff and wonderful breakfast buffet
I had first learned about this hotel from Groupon, but they had offered only a 2-night-stay (which we can never take), so I had to let that go. But when Sniqueaway came out with an offer to stay for one night, I grabbed it! 
The pictures online of the building looked great, directly at the waterfront in the inner harbour of Baltimore.
We arrove on a Wedneday afternoon and were greeted very nicely by Kyle (I believe) at the front desk. We checked in without any issues, were even handed a 25 $ voucher towards breakfast for the next morning! That had not been mentioned by Sniqueaway, so that was a nice surprise!
We had booked a room for 199 $ with a king bed and harbour view. Now we did have a view into the harbour - when we looked out to the right over the lower roofs beneath our 3rd floor window. And we had a king bed as announced.
But it was really only a very small standard room. The ceiling was constructed very interestingly (see pictures), it was going up high and looked very nice. But it only made the room bigger in an optical way, the ground size of the room stayed the same.
On the door I had seen the floor map of the whole floor, and there I saw that our room (305) was like a handtowel (a small rectangular), and nearby were much bigger rooms.
I would not say anything if we hadn't paid 199 $ for this. Usually I am paying less for a suite in a Kimpton hotel (by using deals)! And the 199 $ was a deal price by Sniqueaway! 
I looked up the rack rate online, and I saw the regular rate for our small room was 299 $ per night midweek. That is really too much!! And Hubby said he also found we have paid too much, even with that Snq coupon.
At least we got that 25 $ voucher for breakfast, and that was really really great! We had the choice between a continental buffet (all you can eat) for 11.99 $ per person and a warm breakfast (eggs etc) for about 15 $ per person. We were standing in front of the buffet and the decision was easy, as it looked really wonderful.
Pastries, breads, bagels, boiled eggs, fresh fruits and berries, joghurt, various juices, cereals, granola and much more that I am now forgetting. We really ate the money's worth to get ahead of the price, as we had paid too much for our small room. We were helped by Bill who was very friendly, just like all staff members we met. 
Kyle (front desk) had borrowed us an umbrella when we went out in the pouring rain for dinner the night before. Alexandra at the front desk helped me out with some key issues, and the maid gave me another bottle of (free) Voss water. 
The lobby was decorated very tastefully with beautiful furniture. I liked the open style, how you look down onto the lobby when you come out of your room. The architecture was really interesting in this building.
But the bath room was unimpressive, I am afraid! Tub and shower combo, this American insult of a bathroom, I still can't believe this whenever I am seeing that. You can bathe 2 small children in that, but not an adult, and definitely not 2 adults.
But even worse was the toilet design! Not only was the toilet right there by that joke of a tub, it also had the paper roll BEHIND the toilet at the wall. So you had to get yourself some paper rolled down and ripped before you sat down! In my age (48) I don't always have that time anymore, so even when you rush to the toilet and make it in time, then your spouse has to come in and get you some toilet paper fom the roll behind you. Or you stand up and drip into your underwear while you turn around and roll down some paper. Not good either way!
The counter which held the ONE SINK was very big, and it could have easily held 2 sinks. I don't know why they did it like that, I thought that was wasted this way. There was also a hair dryer hanging in a bag from the bathroom door, also we had a safe in the closet plus a (tiny) robe (yes one robe, not two). 
We had free internet access, so we had brought our laptop along, which we have set up on the desk between the bed and the window. It worked fine. So I watched a german TV show online while Hubby watched some CCN news on the TV at the wall.
Another nice thing was that the window actually opened! After the terrible rain on Wednesday night we awoke to a blue sky next morning with warm temperatures. It was March 1st and it felt like May 1st! We opened the window and enjoyed the fresh air. Glad that we could shut off the climate machine, because that was very loud. But at least it worked.
I should also mention that they offer valet parking, but right before you get to the hotel you can self park in 2 various public places for $22 per 24 hours. I don't know what valet parking would have been, but I am sure it would have been more.
Hubby loved the alarm clock, it looked just like the one I had in the early 70s, but besides ringing it could also say ""Good Morning"" when you shut it off. He would have bought that right away if that had been offered! There was a second clock standing in the shelf across the room, I think it was also a CD player. We haven't touched it, as we stayed only for one night, but it is a nice thing to have.
I am sure this hotel has reallly nice rooms and suites, but considering our handtowel sized room was $ 299 ($199 with Snq), you can imagine you would pay the amount of your monthly mortgage payment for one night in a suite there. I have no idea why they believe these prices are adequate. I can get a Spa room or even a suite in a Kimpton hotel for less than this Pier 5 Hotel is asking for a very small standard room. 
Unless we can find an incredible deal for this hotel (and not just $100 off), we will stay at the Monaco (Kimpton) next time. I have actually already booked our 2 next Baltimore stays there.",3,3,0,0
"Go Two Blocks North on Powell for Much Better Experiences!
The facility is a great old hotel, and the Beefeater bellmen at the door, the front desk staff, and the Bar Drake in the lobby are wonderful- out of a 40's movie! 
Our desk clerk and the Bar Drake mixologist (with the goofy Bono glasses - sorry!) enjoy their job and perform them excellently! If you want to pay $15 per drink,Bar Drake is a great place to do it. If you want to feel welcomed on check-in, come to the Drake. We also had a great meal for two at Scala's for $160. This is a great location if you want to be close to Union Square, like fancy hotel lobbies,and have lots of disposable income.
Our room at the Drake was a Grand King. Since this get-away was for both our anniversary and my wife's birthday, I asked twice if we could get a suite or a really nice room, and was told this room type was the best style available - they promised they would place us on a top floor in the very nicest of rooms. 
We got floor 10 of 23 with no view except of other rooftops, no fridge or microwave, and we were located next to BOTH elevators and housekeeping. The walls were paper-thin, so we got to enjoy the sounds of our neighbors at night, and hotel staff in the morning. Housekeeping started at 7am SHARP! When we put up a Do-Not-Disturb sign throughout the day, housekeeping staff would just call instead of knocking - during one hour-long nap attempt, housekeeping called THREE times. 
Reservation and front-desk staff asked if we were staying there for anything special, and I told them about the two major events in our lives - during the reservation they told me we were in for special treats; on check-in 'Nelson' told us we were in for something special, I called 'Nelson' last Wed. after they did nothing for our anniversary and he told me we were in for special treats for my wife's birthday later in the week. Nothing. They made no attempt during our entire seven-night stay to make us feel welcome, appreciated, special, or loyal. We didn't ask for any special treatment, but why did they bring it up if they clearly don't care?!?!
We stayed here primarily because of the Starlight Room; we love ballroom dancing, and were looking forward to doing it at the top of our hotel. The drinks were $10-20 each - as expected, but the music was song after song of indistinguishable R&B elevator music. We tried to tough it out and dance to the music, but the dance floor was coated in rubber or glue or something - if you are looking to dance, go elsewhere! Try Tonga Room at the Fairmont or the Top of the Mark at the Mark Hopkins.
Overall, the Drake really messed up this vacation for us - although the hotel is OK if you don't have high expectations, they dramatically over-promise and under-deliver; especially when you attempt to upgrade your experience and they won't help and don't care. Go two blocks north and visit the Mark Hopkins or the Fairmont for a much better stay and personalized service. 
Unless you own a private jet, steer clear of the Drake and other Kimpton Hotels - they just don't care if you're there or not.",1,2,1,1
"cheer somewhere else
as part of a cheer competition, we were required to stay at this hotel.
let me first state that, unfortunately, i am a hilton honors ""silver"" member. as such, there were no special privileges given to Hilton Honor members (except gold and platinum) at this hotel such as free wi-fi or parking, as is the norm at other hiltons. Also, there is a fee to enter the pools. This hotel is not convenient to many areas of Dallas of a tourist nature without transport, and is not convenient to the DART (train system).
When you get a coffee at starbucks, if you stay a refill is an option for a small fee. This hotel did not have that courtesy. the shower really could have used a cleaning.
Good points were the front desk staff, and the restaurants. Excellent service, and food.",2,3,1,1
"Good location
Was tempted to give Brown Palace 4 stars, but know there is no way this old, cramped hotel can compete with roomier, newer hotels. But what it does have is an old west 1800's feel. You have good walking access to the museum and 15th street, great resaurants and other local events. We walked to and fro the whole time we were there with no problems being hasseled or 'worked' by street people. We felt safe. Driving in that part of town is confusing! Streets are laid out in a way that you want to pay close attention to which ones bring you home and which ones take you out of the city. Tea time in the afternoon is special.",4,3,-1,1
"Comfy and Cozy!
We recently spent a night at this hotel and found it to be very comfortable and cozy! Our room was clean and ready for us when we arrived. The bed was very cozy and comfortable. The linens were fresh and spotlessly clean.
The staff were all friendly and efficient and the breakfast offerings were varied and good. My husband had the Eggs Benedict and went back for 2nds! 
The location is perfect being within walking distance of Penn Station, a subway station and Macys.
We had a great time in NY and a good night's sleep at this hotel. We will definitely return on our next trip to NY.",5,4,-1,1
"Modern hotel, helpful staff, and perfect location
Our first stay at The Pearl Hotel, and it was a very very pleasant one - we had requested a room with two double beds, and were offered an upgrade to the executive king suite on the 11th floor upon check-in, and were happy that we accepted it. Very clean, modern, efficient, warm and spacious - we were happy to find six spacious bureau drawers to unpack into, and one of the best shower/bath combinations we've seen in a long time. We took advantage of the complimentary wine and cheese reception upon checking in, and one complimentary continental breakfast - every other morning we enjoyed the luxury of sleeping in until 10 am. We asked for recommendations from the concierge for a Saturday evening restaurant prior to a show at Lincoln Center, and Shannon graciously accommodated us, leaving both a voice mail in our room and a reservation slip at the front desk for us to pick up later. Our room was VERY quiet, with great ventilation and easily controlled by us for our comfort. Our entire experience here was seamless - a job well done by the entire staff! A bonus tip - the hotel is directly across the street from The Book of Mormon - we avoided long lines for the restrooms at intermission by dashing across the street to use the hotel lobby restrooms - accessible with our room keys",5,5,0,0
"Great Location in Washington DC
I've stayed at this hotel twice now and I love it! It's a very clean hotel, close to everything I want to do in Washington. The hotel doesn't have any great amenities but it's a good value.",4,4,0,0
"Big NO for the hotel.
The rooms are tiny, and awful. Hotel Staff is not at all helpful whatsoever. I got 2 rooms for 70$ each per night but not worth it. The biggest catch is there is no parking for the hotel, they have some garage for the parking but that is a paid parking for 25$ a day. and that is also 2 blocks away. 
I would never stay in this hotel even for free.
Dreadful experience",1,1,0,0
"Great location, horrible experience
We stay at Hilton brand hotels often and have always had a good experience until now. We got into SD one day early, called for room and we were quoted $259, internet said $159, asked if there was a cheaper rate and we were told no. We stayed elsewhere the first night. When we checked into Hilton, we were given keycard to parking garage, didn't work. We were told ""they don't work for about one hour""...perhaps they could have told us this? Our room was not stocked with washcloths, asked guest services and they brought us handtowels. Second day, our room was not serviced. We were gone from 11 am to 8 pm, no service. We called guest services to have the room serviced (at least fresh towels) and were treated very rudely. Basically said how busy they were and wouldn't be able to service the room. We went to front desk, had a more courteous person but still excuse after excuse. We finally got towels. In addition, staff had no clue about the events right around their hotel, we stayed here to attend the SD Symphony Summer Pops which is about a block away, when we first inquired they told us to use the bay shuttle which was pointless- we researched it ourselves and realized it was so close. Not a huge deal but they should know the events, the summer pops is every weekend from July 4 to Labor Day. Even when we checked out, we weren't thanked for our stay and we weren't asked if everything for our stay was OK. I tried to call Hilton to express concerns and was left on hold for 10 minutes, I just hung up. We travel to San Diego several times a year and will never stay here again. We understand that things happen but it was the general attitude here, no ""sorry"" for the problem or ""how can we make it better"", they just don't seem to care.",1,1,0,0
"Very bad experience
Stay away. Poor customer experience. Hostile and threatening security. Security team bossed around hotel manager. No kidding. Yes it's across street from Penn station, but locale is not worth it. Trust me, stay away, as they have no customer service appreciation, stall...",1,1,0,0
"Best Hotel Deal in NYC
We stayed at Hotel St. James for three nights April 29-May2, 2012. We had checked Trip Advisor before booking the hotel and were impressed with the price, location, and cleanliness. Although this is NOT a hotel with many ammenities, it does have free Wi-Fi which is, definitely, a bonus. The staff is friendly, our room was very clean, and the location was GREAT (just a block from Broadway and convenient to everything). There is not a coffeemaker in the room, but there are two delis/cafes right next door. If you will be touring around the city during the day and evening, you will think this hotel is fine for your needs of just sleeping overnight. Great price for a great location!",3,3,0,0
"You can put lipstick on a pig, but it is still a pig
This property is in the process of putting on a new face poorly. We arrived to find a fist-sized hole in our room's wall. The room, which was supposedly non-smoking, reeked of the residue of past cigarettes therein. The stench was so bad that without the airconditioner running, it was nauseating. The carpet was old, stained and didn't match the new paint job and crown molding, which were nice. The bed was new and comfortable. The tub was old, and the caulking had black mold. A fleabag with lipstick. You can take the cigarettes out of the hotel but not the stench. Avoid.",1,1,0,0
"horrible
i am not one to complain or even write a review, but I felt like there has to be an honest review posted.. for families that are planning a visit to Houston .. requested. kingsize bed, nonsmoking room was given 2 full size room .. cigarette burns on fridge and tub.. went in for shower and looked to left side and pub hairs on wall.. along with mold on shower curtain, I really wanted to go complain to management. but husband advised. me to just step out while he cleaned tub for myself and him, as if things couldn't. get worst later that night we had cars with system's. driving around, people hanging around outside. and nieghbor having visitors. late at night with loud banging on doors, and I swear room was infested with bed bugs",1,1,0,0
"We loved it!
We came to NYC the weekend before the July 4th holiday to enjoy the city for a few days until we took the train out to the Hamptons. Enjoyed dining Saturday night and then Sunday brunch and a matinee around Columbus Circle and Central Park. We opted to take cabs everywhere - always easy for the doorman to catch one for us (but is wasn't raining). But, time before we used the subway, which is very convenient.
We arrived a bit early and went to the main Waldorf Astoria lobby to check-in. The Tower check-in is lovely, but tip... it is on street level where the cab or shuttle drops you off. But instead of making us go back downstairs, the very nice desk clerk called down and worked out a great deal for us - we were upgraded to a slightly larger king bedroom overlooking the cathedral. I am a Hilton Honors member and we have stayed at the Waldorf on a previous trip. I think they do like to reward return guests. It was worth the slight splurge to book the concierge level king - see booking tip below.
Our room was very spacious and on a higher floor, the bed and pillows plush with nice linens. A light bulb was out in the closet when we arrived, but we let the Tower desk know on our way out that evening and when we returned, the light bulb had been changed. 
We enjoyed a nice snack of sliders and wine in the main lobby at the Peacock Room? when we arrived (opting not to go outside on an adventure). We were hungry - although pricey at $75 for 3 glasses of wine and a shared slider tray, the french fries were beautifully prepared (appreciated by my chef husband). It was a great location to people watch - my husband swears he saw Scarlett Johansen walk through the lobby while I visited with 1 of 3 concierge available to make a quick dinner and brunch reservation.
After our late snack, I stopped off at the Geurlain? spa in the Tower section and they worked with our schedule to fit us in that afternoon. My husband had a massage and I tried the reflexology therapy. We were given wine and an apricot nut mix while we waited for our scheduled appointment in a quiet lounge area. The robe is a one size fits most... my husband is a larger man (did I mention he is a chef?) and it was a tight fit for him. But they were generious with the wine so he really didn't care too much about the robe!
Everyone was very friendly and helpful - bellman, doormen, desk staff... Didn't really see maid service, but we had nightly turn-down and the room was very clean and nicely appointed. Lots of towels for just 2 people.
Only disappointment was that the main entrance from Park Avenue was closed for renovation, which cut off access to the terrace lounge. If you've never been there, you would not have known construction was on going from the inside or that a part of the hotel was closed off. Although it's only for a few months, I really missed walking through their grand entrance. Summertime in New York and every building seemed to have scaffolding and construction work going on.
We loved it!",5,4,-1,1
"Very comfortable beds
Just stayed here over Labor Day for some concerts at Dicks Sporting Goods Arena and it was great. We kept hearing noises that sounded like thunder, but it wasn't raining. Other reviews say something about an air duct vent or something, not sure. But the beds alone make this place worth it, sleep number! Both my husband and I had no back pain our entire stay! Very clean, and overall a great hotel!",4,4,0,0
"Outstanding hotel
I have stayed in many hotels downtown Chicago and this is the best by far. We stayed in the king suite, my only regret was we only stayed one night instead of two. The staff was very helpful and friendly. Like everyone else I loved the shower, comfortable bed, large room, and all the extras that they have included. If I were to get very picky the only thing I didn't like was the rug that was under the bed and in the sitting area. It actually hurt your feet if you had no shoes on. Otherwise there was nothing to complain about. The location of the Ivy is hard to beat, close to Michigan Ave, Navy Pier, and the Ohio street beach area.",5,5,0,0
"Creepy room in ghetto neighborhood
No parking, small and creepy room, broken elevator, not so friendly staff, awful shared restroom. The room smell bad, sink could not really drain, and the mirror is useless. The shower on the 3rd floor shared bath room produced less water, more like drizzling.
It's located in a ghetto neighborhood so u need to walk through a hundred of homeless greeting either from metro or parking lot to the hotel. Oh, btw there's no parking for the hotel, a safe parking lot near by cost like $30 a night. So totally it's not so cheap included parking.
My friend booked this hotel when she was broke, so it's choosing based on price. But we get what we pay for.",1,1,0,0
"Motel 6 Room at a Motel 6 Rate
I came to Austin without knowing SXSW was going on. The hotel was sold out by the time we arrived.
Many of the Motel 6 hotels are undergoing renovations. This one had been recently renovated. It was very nice inside for a Motel 6. There wasn't a refrigerator, but there was a flat-screen tv on the wall. Two strange things: the sink towered about six inches over the counter. More unusual than necessarily bad.
The other was that the toilet had no lid. No way to sit down and take care of the kids in the bathtub.
The hotel had the usual Motel 6 standards: a clean room, decent beds, and plenty of parking.",3,2,-1,1
"WORST ""HOTEL""EXPERIENCE OF MY LIFE!!!!!
I cannot believe ANYBODY liked this place! The website photos look nothing like the real thing. It was disgusting! It smelled musty. It was dark. Old. The hottest day in Boston and my AC did not work. After 4 repairmen and having sweat running down my body even though I took a cold shower, I called down and freaked out because everyone had blown me off, telling me they were too busy to help me. I had to get ready for an event and they finally gave me another room and it also SUCKED! The rooms are about the size of a walk-in closet. The wallpaper was peeling. I could touch the bed while standing in the bathroom. You could touch the bed while sitting on the type of toilet that is only found in public bathrooms-no tank-just a metal handle that I usually flush with my foot when I'm out in a public place that has toilets like that. The bathroom was so tiny you couldn't even close the door. There was no security lock. If I was with my husband I wouldn't have made it past the lobby. Aside from the massive dank musty air that hit me as we walked in, the complaints of the pilot at the front desk about the lack of air conditioning gave me the second clue to my future horror. I wanted to leave immediately but I was with my mother and sister and felt I had to stick it out. It looks NOTHING LIKE THE WEBSITE. The other people on this site must have stayed in a nicer part of the hotel because no one, not even someone who came from a trailer park and stayed on my floor, 15th, could have possibly liked this place. Oh, and I had to listen to a dog bark all night too. And on our way up in the elevator,we got to the floor and the doors wouldn't open. Luckily a repairman was in the elevator with us and forced them open. Later that elevator had a broken sign on it. My mother was given a key to an occupied room and she walked right in! Luckily they weren't in the middle of something! I felt completely unsafe. There was no doorman. Cabs drove past us for 20 minutes until we gave some man some money to force a cab to stop. It was a hell hole. I think they really screwed us or everyone else has extremely low expectations. I think we were in a very OLD,OLD, OLD part of the hotel. Just went back to Boston this weekend and stayed at the Marriott-talk about night and day! The Boston Park Plaza was one of the worst experiences of my life!",1,1,0,0
"Summmer Vacation to NYC
My family and I visited NYC from July 19-23, 2012. We stayed at the Hilton Garden Inn Times Square. It was my family's first visit to NYC. The staff was extremely courteous and helpful in giving us advice and directions. The hotel experience was great. After departing NYC and arriving at our next location, we determined that our teenage daughter's IPad had been left in the safe located in the room we had occupied at the Hilton Garden Inn. The retrieval of the IPad was significant to us not only because of the cost but because of pictures and other personal information that we could not replace. My daugher was devasted. After contacting the hotel, my call was forwarded to Ms. Indira Chatoor. She was so kind and helpful. She assured me that her staff would look for the IPad on the first available opportunity because the room was occupied by new guests. Ms. Chatoor and her staff located the IPad and insured that it was delivered to my home address. Our tspecial hanks to Ms. Chatoor and the staff at the Hilton Garden Inn for making the entire stay enjoyable.",5,5,0,0
"Worst hotel I have ever stayed at
To start out I had to sit on hold for 10 minutes just to get to a reservations agent by the time I got through to an agent they seemed very rushed and not happy at all. I made the comment that the hold was very long for a hotel that should be specializing in hospitality and guest service and the agent so rudely said we are short staffed and take reservations for 2 hotels and all the dining outlets. I was so shocked by this response and could not believe I didn’t get an apology or anything I asked to speak with a manager and surprisingly she said she was the manager! I thought maybe it was just a bad day and that it was just one employee so I still wanted to stay to experience what everyone else raves about. When I got to the hotel everyone seemed rude irritable and not really willing to be there or help guest's. 
On to the room, It was tiny my closet at home would have been more satisfying my sheets were dirty the walls are paper thin I heard my neighbors on all sides of me having normal conversations not even yelling just talking. After my second night of no sleep negative attitudes from all the employees I decided to check out early and go stay at the Four Seasons. 
The Four Seasons was so welcoming they apologized for the Brown Palaces lack of hospitality when no one at The Brown Palace would take responsibility and treat a paying guest the way they should. Later in the evening I had a fruit and bottle of champagne delivered by the manager of Four Seasons with a letter wishing me a great stay and if I have any issues to contact them directly and offered me to stay there half off my next trip to Denver so I can be treated the right way and not have a bad impression of the city. I will definitely be staying again at Four Seasons and will never again think about the Brown Palace.",1,1,0,0
"BEDBUGS !!!!!
Bedbugs!!!! No acknowledgement, no bill adjustment, just fill out a form for Security. I showed the manager a bite, and I am still itching like crazy! Only where my body was in contact with the bed did I have bites.",2,1,-1,1
"Great location - not so great service
Upon arrival we discovered that the hotel had booked us into a deluxe king room and not the corner king suite, we had reserved and paid for. They did not have a corner king suite availaable so we stayed in the reg room. It was ok but not what we booked. They offered a small credit. It will be a one time experience there.",4,5,1,1
"Not a value for money Hotel!
Recently renovated hotel with a $120m budget. Very swanky from the exterior & lobby! 
But missed critical details like quality of the mattress & coffee maker. 
Even the shower was below par. I have a better shower at my University apartment!",2,2,0,0
"Bugs in Bed~Shower Towel Rack Hanging Off Wall~AWFUL!
I cannot believe there are any decent reviews for this hotel! My daughter and I recently went to visit SMU and stayed here and it was the WORST experience I've had in a long time! The first clue, was that there were only a few lights on in the entire tower as we pulled into the parking lot. The lobby is deceivingly ""ok"" but once you step off the elevator onto your floor, it's almost like a scene from The Shining~and not in a good way. It's dark, the walls are scratched, the carpet is dirty and wrinkled up in places as if there was water damage from a flood or something, the ceilings are low and then when you get to your room (poor thing) the room number plaque is so scratched up and damaged that it's shocking. Next, if you can muster the nerve to actually go into the room (steady now, brace yourself), you'll find outdated furniture, wallpaper that curling up from the wall, a closet door that's held on by some rigged metal spring that allows it to snap back shut, a broken clock next to the bed, a phone so covered in dust that you'll thank the Lord you have a cell phone, a ceiling so LOW that you'll feel as if you're in a coffin, and a towel rack that's half dangling off the shower wall!! Charming~~NOT. At this point you'll be calling the front desk for a new room~~perhaps a newly renovated area of the hotel (Please Dear God?!) Alas, you'll be told ALL the rooms are like this but, hey, they'll be happy to give you a free breakfast coupon for in the morning after you awake with the weird BUG that's in your sheets!! That just brings horrific thoughts of what the KITCHEN must be like~~UM, NO THANKS! You'll be planning to wake up and go home to douse yourself in PURELL after staying at this place. GROSS!! Move on!!",1,1,0,0
"Clean and very close to the airport
We stayed here only one night because we had a super early flight the next morning. The hotel was clean, but kind of outdated. The bar was fun. There were a couple of regulars that live on boats in the harbor at the bar when we were there. There is a nice walkway along the harbor in front of the hotel.",4,4,0,0
"Slightly disappointing stay; we wouldn't give it four stars.
We stayed here mid February with our two children (7 and 6) for two nights. We flew in from Heathrow to JFK and decided to transfer in an iconic yellow cab! This was a flat rate $45 plus tolls and it took about an hour. We pulled up right outside the hotel but the name is on the side walls and can only be seen from further down the road so the cab driver had to direct us! Our first impressions were great, open, airy and smart looking. Thank fully we were not dived on by porters hoping for a tip and we got to take our own bags in which was fine as we had little luggage and didn't want to be tipping already - tight I know but we were on a budget.
They have a lots of staff milling around but we did find that they don't offer help you have to ask for it. Self service check in desks which were great but very impersonal and rooms are easy to find. They have several lifts up and we never had a problem with them. We were the 17th floor and overlooking the rear roof so nothing spectacular but it was quiet. 
Our room. This was our first disappointment. It had a nice tiled area immediately as you walk in with a double wardrobe and full length mirror. Going into the room we had two double beds and a bathroom with a half height bath with shower, toilet and basin. This was great until you started to use things.....the toilet was cracked, there were several large chips out of the bath, there was toothpaste dribbling down the shelf, we had to ask for more towels despite the booking being for four, no tea and coffee making facilities, no bottled water or mini bar, ripped bed linen, dirty decorative cushions, only two pillows per bed, the reading light from one of the beds was missing and the hole had been gaffer taped! The rooms also had touch lights and the night light function didn't work. We booked through lastminute.com and wondered if this was one of their allocated rooms and so you get a bit of a raw deal?! It was a shame as in comparison to a four star in the UK and the Hyatt name we were gutted. Arguably we could have complained and perhaps been allocated a new room but we'd checked in at 2.30pm, dropped our bags in the room and went straight out to explore. All of this was discovered on return at 9pm when we were to tired to think about doing anything. The room was clean and liveable so we just got on with it.
The location is fabulous. There are doors from the lobby straight into the passage for grand central station and it's within easy walking distance of Fifth Avenue, Rockefeller Center and Times square. Once you start walking there is so much to see it's hard to stop but this place is huge and if you're a keen walker then navigating and distance is so simple once you get the hang of the streets and avenues. However, the subway is also easy and very cheap; they only sell ten trips, weekly or monthly tickets on the subway. The weekly was $29.
We didn't eat in the hotel as breakfast was not included in our tariff but McDonalds was just up the road and Pershing Square was almost opposite and although a little on the expensive side it was nice! The hotel had a mini market in the lobby where you could pick up fruit, water, soda, beer, wine, sandwiches, salads, hot drinks etc at a premium but it's convenient.
The hotel charge a $2 fee per bag to hold at the hotel for the day. We travelled back to the airport via a shuttle bus that operates just across the road from the hotel. We paid $46 and it goes every 15 minutes. We bought the tickets directly from the bus company but they can be purchased from the hotel lobby.
We also discovered my husband had lost his wallet when we got to the airport security; on contacting the hotel they were extremely unhelpful and we were passed from pillar to post and were very unsympathetic. This also happened when we contacted them on returning to the UK.
All in all we enjoyed New York but were disappointed with the hotel.",3,3,0,0
"Does 'W' stand for Worst Hotel?
Wow, where do I start? - I am not usually found writing poor reports but I'm afraid the W Boston just does not cut it for me, I arrived here late Friday evening coming in from Dallas to find the lobby area like party central, hundreds of folk milling arround, drinking, dancing and having a great time (no problem I hear you ask?) no, its not any problem for me either but this is the front desk area, having to wind past people having a great time is not a good first impression, unlike of other W propoerties the bar simply is in the wrong area, it cant cope with the clubbers, diners and hundres of casual walk ins they allow, surely there should be some kind of restriction on the numbers admitted? 
So the bar is one issue, how about the bar serivce?? - its a joke, simply not enough staff, completely over run, then the sultry cocktail waitress with attitude, wow another issue, not a good impression when entertaining customers on my second night, yes its a vbar, we would like some service!
My room was on the fourth floor, mega louds, sirens, horns people shouting, screaming all evening long until 3-4am, not good, double glazing and sound proofing required.
My room also was not serviced, I called down at 12 noon, I was leaving for 2.5rs, asked for service, returned nothing done, still not serviced, eventually at my request) it was done at 5pm, not pretty.
Yes, its a lovely hotel but not a patch on W Montreal or W New York, sorry, never again",3,1,-2,2
"can't believe they did this
We always go to Dallas for the OU/Texas football game in Dallas every year. This year we stayed at the Dallas Omni. We checked in on thursday the 11th we went out on friday and didn't get back in til late and didn't notice the room and the bed was made. when we got up the next morning the room had not been cleaned and the coffee cups were still dirty (the bed was made) and we still had dirty towels. I call down stairs and told them they forgot to clean the room but all would be forgiven if they brought up some coffee for the coffee maker. This was at 7am at 7:45 they still had not brought the coffee so we left. When we got down stairs I complained to them again about the room. On saturday after the game we came back to the room at about 3:30pm and the room was still not cleaned. This means it was not cleaned for two days. I called and asked for a manager and the manager came up and appologized and we got the room cleaned after two days and three complaints. Then when we were leaving I went down stairs to get the car and my wife waited on the bellman. When he got there he loaded the cart and my wife said she was going to take one last look around the room in case she forgot anything. She did and when she was walking out of the room the bathroom door was open and the bellman was using the bathroom and passing gas. He did not was his hand and continued to bring our things down. My wife was so shocked she is 69 years old and was not prepared for a bellman peeing in our bathroom with the door wide open.",1,1,0,0
"Overrated and Disappointing
Having had excellent experiences at other Westin locations, I was looking forward to my stay at the Westin Columbus. It is true that the building is historically beautiful, but the pros stop there. The room was very small, but clean aside from a few stains on the upholstered furniture. The other furniture was much too large and bulky, taking up much of the limited space. There was a $10 a day fee for wireless, which seems absurd in this day and age. Also, I was surprised to learn that it was $20 to park, whether you self-parked or valet parked. I specifically looked on the website for parking information beforehand and the fee is not noted anywhere. The room rate seemed reasonable when booking but after adding on the extra $30 for these amenities, I didn't feel like I got my money's worth. This hotel was nothing special and definitely not on par with other Westin locations. I would not stay there again.",2,3,1,1
"Labor Day Weekend Winner!
Stayed for 3 nights at the Mariott in DT New York over Labor Day Weekend. Got an awesome rate for Marriott Rewards Members of $175 a night. I have stayed at the Mariott Marquis Times Square before and knew this was not going to be as extravagant but didn't want to spend $350 a night on a hotel. This worked out perfect! I enjoyed being Downtown on a weekend. Less crowded and very convenient to Subway (Rector Station). The subway took us up to Times Square to attend Cirque @ Radio City Music Hall and also out to Flushing to attend the Sunday Night session of the US Open Tennis Tournament. We also walked around most of Lower Manhattan. Easy walking to Chinatown, Battery Park, Wall Street and across the street from Ground Zero. I was worried about dining options DT on the weekend and found plenty of choices including a Sports Restaurant and Starbucks inside the Marriott. If you want to buy some groceries there is a market right on West Street. For DT NYC our hotel room was large, nice bathroom and can't stress enough how much I enjoyed the location. If most of your time is going to be spent in Times Square or Central Park than this might not work for you. I also walked to the Highline and really enjoyed walking thru that area. Marriott, excellent as always!",5,4,-1,1
"Excellent stay!
My husband and I stayed here over St. Patrick's Day weekend. The hotel is well maintained and the staff is very helpful and friendly. We started out in a lower level room but decided to upgrade to a higher floor. The view from the higher floor was much nicer and worth the extra money if you're looking for a view of something other than office workers. The concierge service was fantastic! We have stayed in many hotels and have never had a concierge service that was as helpful as the staff they have here. The hotel does not have a salon but they were able to recommend a very nice nail salon. They also gave us a card with the direct number to the concierge desk so that we could call if we needed anything while we were out exploring. We ended up in Little Italy, called and asked for a restaurant recommendation, and ended up with a great lunch! The location is also perfect! Close enough to Times Square but far enough from some of the crowds. We will definitely stay again!",5,5,0,0
"Business Trip
Checked in on 7/8 for a business trip. Hotel indicates they have wireless internet available within the rooms. This is NOT the case. The front desk has asked me to contact tech support at a 1-800 number. This fixed the problem for a few hours only to have the problem again on 7/9. The management gives a blank stare when the problem was reported for the fourth time in person. Also, you have to use two separate elevators to get to your room. Very unpleasant stay",1,2,1,1
"A Cockroach or a Mouse!
I’ve never actually reviewed anything on-line in my life, but it’s been two months since my stay and I’m still bothered by how my situation was handled. My entire stay was terribly uncomfortable. I had two cockroaches come up from the drain in my bathroom. My safety lock was broken off the door, so I didn’t feel safe sleeping at night. One of my neighboring rooms was making noise until 3 a.m.. It sounded like it was coming from my room’s living area. Also, neither phone worked. I noticed the broken phone when I tried to call down about the first cockroach. The hotel staff was accommodating and moved me to a different room the next morning upon my second cockroach discovery. It was the same room one floor lower, so it shared the same direct line of plumbing. They said a manager would get in contact with me to provide some sort of restitution, but that never occurred. I was on a business trip and had a very important presentation that I was completely exhausted for. When housekeeping came up to deal with the cockroach, he kept saying he heard I had a mouse. He was so insistent on it and wouldn’t stop until I showed him the cockroach. So, I’m guessing they also have a problem with mice too. If you want a big room, with a small kitchen and living area this will give you it. I would rather have a small, quiet, clean, and roach free room.",2,1,-1,1
"NOISY
Nice location right on Pacific Beach but all those good reviews must have come from people who did not have a room on Pacific Beach Drive. 
There is a restaurant right across the street with lots of traffic and people outside talking and yelling well into the night. Then at 4:30-5AM the delivery trucks for the restaurant start to arrive one right after the other. Very NOISY! 
If you do stay here make sure to ask for a room that is not on Pacific Beach Drive.",2,2,0,0
"One of the Best
Traveling for work, I have stayed at dozens of hotels and The Commonwealth was by far one of the Best Hotels I have ever stayed at. 
The staff was great. I held an event at the hotel and the event staff were so attentive that any question I had was immediately taken care of. No hotel compares with that level of service.",5,5,0,0
"Casablanca NYC
How amazing to find a quiet spot so near to Times Square. No need for taxis as we walk to theater and restaurants! Love Rick's Cafe lounges with breakfast, wine and cheeses and 24 hour espresso/capuccino maker plus computer access, TVs, newspapers. We've stayed here for over ten years and always recommend to friends. Another great trip with high energy and a chance to relax all rolled into one.",5,5,0,0
"amazing hotel 26th-31st july
This hotel was brilliant, all the staff were polite and curtious. It is an excellent location for sight seeing. The empire state and macy's are only a few blocks away, both are well worth a visit. 
If you get a continental breakfast included, it is the same everyday.However me and my Mum swapped part of it for toast instead.
The concierge recommended lots of resturants to us, including one of Gordon Ramsay's. All of them were lovely. He really went out of his way to help us out.
y's",5,5,0,0
"hard to split the hairs,,,
I stayed at this hotel 4 years ago. I didnot make the reservation (the office did).At that time I had no real complaints about the service, food, conditions of the rooms; only that it was too far away from where I needed to go. On the basis of this prior trip I had no qualms about booking there again when I returned to the area on business in august. In a few simple words: never again. First, I'm told the hotel is overbooked and I have to find another place to stay that night- They told me it was my mistake (not likely). The clerk helped find another room for me that night but he was a little too eager to cancel my entire reservation before even confirming the other hotel had room for the rest of my trip (they didn't).Regrettably I came back the next day-and checked in. The view is great, yes, but the rooms and interiors need an overhaul- shabby, worn, and minimally clean, but the worst part was the food. I've never had such bizarre poorly executed food in all my life.Not bizarre in the andrew zimmerman way, bizzare in that whoever was in there clearly had no idea how to cook- it was like they grabbed a five year old off the street and said ok, you're going to be our head chef. It was dreadful! I don't know what happened at that hotel or who was in charge of the kitchen but I will never go there again.",2,1,-1,1
"Will definitely stay again when in Seattle
I was in town for a week on business and stayed at the Paramount on the recommendation of a colleague. I'm not certain what the normal full room rate would be but I felt the business rate was a good value for the level of service and accommodations. My room was very clean and everything looked new or well-maintained. The best part was how well I slept! I almost always spend at least the first night at a hotel tossing and turning but this time I slept great all four nights of my stay. My room was quiet and the bed was very comfortable.
The staff were also very friendly, especially the guy who hailed a cab for me each morning. I saw some of the hotels my peers stayed at and I think this was the best choice. The proximity to all the shopping, restaurants and sight-seeing was also a huge bonus.",5,5,0,0
"days inn review
pleasently surprised..great location..friendly, helpful staff..I would recommend and return a stay here.",4,5,1,1
"Good value, no Frills
This property is starting to show its age. Great location with shopping and places to eat in walking distance. However, the included breakfast is bare-bones, parking can not accommodate everyone when all rooms are full. Room was clean and quiet on one stay. Another stay gave us a room that smelled funny and needed maintenance.",3,3,0,0
"Nothing has changed at this property since our last stay in 2007
Our second stay at this place since 2007 and nothing has really changed. The rooms are not to the typical Four Seasons style. Instead the rooms are old, in dire need of a renovation, light switches and in-room safe from the 1960's. No joking the in-room safe is still with a key lock. The bed was very comfortable and you still get the regular l'Occitane bathroom amenities however nightly turndown was inconsistent and sometimes did not happen for the both rooms I had occupied during our 2 ngt stay. Hotel is nice to children though with toys at check-in from the toy chest and a welcome amenity to the room for the kids; a nice touch always! The heck-in clerk asked if I wanted to pay $30 more per night per room to get an upgrade; not classy for a Four Seasons. When you are a frequent guest like I am with this chain you would expect to be upgraded automatically not asked at check-in like some Sheraton or Hyatt if you want an upgrade for a fee; that turned me off and was unlike any other Four Seasons I have stayed at.
The pool area is well maintained and again perfect for children. If I was travelling on my own though, I would have chosen another hotel as this hotel is geared to families. The Fountain restaurant service was sometimes good, sometimes bad. No mention at time of reservation that the restaurant was menu fixe and not a la carte however the restaurant did accomodate us in letting us still get a la carte from their menu. Although it is average, there is no other luxury hotel in Philadelphia that I would consider for my family other than the Four Seasons. Philadelphia.",3,3,0,0
"Nice hotel, beds were aweful
We returned from SF yesterday and spent three nights at Intercontinental. Nce hotel. Great amenities. The beds, a different story. Terribly uncomfortable. We had our first good night's sleep after we left and stayed at a Marriot Residence Inn (not in SF). We were shocked at how uncomfortable the beds and pillows were. Not expected in such an expensive hotel.",3,2,-1,1
"Old Hotel, Nice Feel
You get what you expect form a very old hotel: No bathroom space, aged decor, no views, but the linens and comfort of the bed was great. Walking distance from a lot to do. Room service food was good but very expensive. not a lot of snack options nearby and no fridge in the room so make sure you fill up before returning. Gift shop has a few necessities but limited hours.",4,3,-1,1
"Convenience in Boston
We spent the day as tourists in Boston. Somewhere between check in and catching the trolley for a tour of Boston which arrives directly outside the hotel door, the Mr. lost his credit card. The hotel staff was extremely helpful and immediately notified security. After a fruitless search of the places we had been, we stopped at the concierge desk and they called security. The card was there and the concierge person immediately went to collect the card. Above and beyond I thought.
The room was very comfortable and clean. Bathroom was small, but we are talking about a place where space is at a premium. We had breakfast at Champions on site and it was very good. I also loved that there was free internet in the lobby and on the second floor.
Hotel location is connected by walkway to Prudential Center. Extremely convenient if you want upscale shopping. Would definitely stay at this hotel again when in the area.",4,5,1,1
"Pleasant experience; worth the price
My husband and I stayed here for four nights as we celebrated our anniversary in Seattle. The price was reasonable compared to similar hotels. The room was clean, and the bed was very comfortable. We used the fitness center every morning, and the equipment was clean and all in working condition! The hotel is locted very close to the Seattle Center (Experience Music Project, Space Needle, Chihuly Gardens, etc.), so it was really convenient. We had little interaction with the staff, so I can't comment on that other than it was OK. Overall, we were happy with our stay. The only negative is that there is no swimming pool, which would have been nice.",4,4,0,0
"Stayed on points, but parking is exorbitant
I needed a location that was central to the apartment hunting my friend was doing. This was a decent hotel, but $18 for valet parking was outrageous. And with no self-park option, you're sort of stuck.
The beds are Marriott comfortable, so that's A+, and the room was clean.
We had a little balcony, but it is so loud on the street, you can't really enjoy it too much.
Depending on the price, it could be a good spot. We used points, so for that price, it was a decent option.",3,3,0,0
"I'm giving 3 stars, but should be lower!
I'm a Hilton Diamond Guy, which means I travel a lot. This is the worst Hilton I've stayed in for a long time. My room which is normally upgraded to a Junior Suite was the size of a postage stamp. I was on a business trip alone, so it wasn't horrible, but not at all what I expect. I always get two bottles of water. This time? nada. Came out of my room on my last day, and the room across from mine had two bottles outside his door. My room? nada. They claim to have a Trip Advisor Award of some sort. I don't think so.",3,2,-1,1
"What a Gem
Thanks to all the people who take the time to post a review on this site we picked this hotel for our five night stay in New York.
The hotel was great, the rooms are modern and well appointed ( a little small but you can make it work), the bathroom was a good size and there was also a kitchenette.
The hotel provides a nice breakfast and we never had a problem finding a seat as they open the bar for extra seating when it gets busy. Tuesday, Wednesday & Thursday evenings they have the ""sundowner"" from 5-7pm . You can select from red/white wine, beer and soft drink as well as a selection of cheese & biscuits & hot canapés.
Most negatives about this hotel are regarding the lifts but we never had a problem.
Overall this hotel is good value and well located to Times Square and the Broadway theatres.",5,4,-1,1
"After New Year's eve 2011 how could anyone stay here?
When guests arrived back after midnight this New Year they received an unexpected surprise...the electronics had failed and the hotel key card system stop working..so everyone was looked out of their rooms...management had no idea what to do...so guests including those with young kids...... found some sheets and slept on the floor in the hallway....there was no apology from the hotel until thee day after. Is this reallly one of NYCs best hotels...I dont think so",1,1,0,0
"Nice rooms but loud hallways.
Just returned from this hotel. We bought the least expensive room category which turned out to be a good thing because the sun stayed behind the fog the entire weekend so I would have upset to have spent $450 on a room overlooking the fog in addition to being cold all weekend but the hotel cannot control the weather after all. I was a bit concerned after arriving Friday evening and hearing a fellow guest whining to an employee about being accused by another guest of stealing an elevator as he dripped water from the pool onto the tile floor. The hotel seemed equally visited by couples as wells as families with LOTS of kiddos running down the hallway which surprised me due to the price point. This transfers to the experience as the hallway ceilings are very low and hallways are tile so everything echoes down the hallway and into the room. My neighbor closed there door at least 10 times the first hour of the morning which rattled our room so it was a matter of we were up once the first neighbor got up.
The staff was very pleasant and I loved the self serve coffee in the lobby each morning. 
The room decor was very nice and the bed comfortable.
I am not sure if I would return to this hotel as there are so many other Mission Beach options at a lower price point with similar pluses and minuses.
FYI. The secured garage is $22 a night but this is pretty common to all of the Mission Beach hotels.",4,3,-1,1
"Will Dream Downtown Again!
Dream Downtown was terrific. Location - right near the Village. Only blocks from great shops; restaurants; Meatpacking District; Chelsea, High Line and so much more -- but, who needs to leave? From the moment we traipsed by the doorman (Jose, I think), it all started. He was great. Funny, friendly and even made some recommendations as we were on the hunt for a Vegan place. Dannie at the front desk was wonderful, too. An ear-to-ear smile. Helpful. Funny and friendly. Was like getting checked in by a great friend. Even Mike the housekeeper was a surprise. I asked him if he liked working at the Dream. He not only said he loved it, he went on to tell me who the GM was; where in the world other affiliated hotels were and then invited us to come back again. NOTE: As a former hotel person - we would have killed for more MIKES. The most memorable part of the stay? The Associates. Overall - so friendly. So professional and engaged with the customers. BRAVO! The lobby vibe was great. Funky music 24/7. A very hip space to play in. Fantastic live music at night, too. The room was just right. Clean and comfy with a bed that we wished we could have kept! We hung out at the pool for a bit. Felt like we were part of special club. Really added to the special atmosphere. I can't remember our waitresses name (she's a college student who's also a figure skater), but she was so smiley and courteous. Couldn't do enough for us! Thanks for a terrific stay. We will be back. P.S. When I got home, I tweeted that The Dream Downtown had just became a verb and that we'd DO THAT AGAIN. 
Thanks so much. 
Ilene Mitnick
East Haddam, CT",5,5,0,0
"Wonderful staff
Stayed here over Father's Day weekend (without my family) and wanted to do my usual Father's Day fishing trip. The staff couldn't have been more helpful - they helped me work out the place to go and they organised the Holiday Inn bus to take me there and back via the Academy to get my bait and licence - I had a great time!
The facilities were very good - I used the free wifi and the coffee machine in the room. Very quiet so slept very well.
I've marked them down on location only because of the crazy long term road works nearby which meant that the journey to the office (just over a mile and a half away) took nearly 45 minutes in the morning, and twenty minutes in the evening.
I used the restaurant for my meals and once I figured out the truly enormous servings I managed to find some items on the menu that were more reasonably sized. I've marked down the breakfast - the food was fine, but the service was terrible - one morning they mixed up the orders and after two attempts to get it right I walked out. On the last morning they took over thirty minutes to serve up. Unlike the reception desk, the restaurant staff appear very young and inexperienced.",5,4,-1,1
"You can only get so many layers of lipstick on a pig
I've stayed here many, many, many times over the years and have seen this property slide further and further since its days as the Sheraton Brookhollow, to Radisson, and now the Park Inn. Within an hour of arrival in my musty-smelling room, my nose was completely sealed shut and closed from what I can only presume to be the overwhelming mold I presume to be present from the musty smell. The ""free"" wireless internet here has ALWAYS been an adventure, with wireless routers set up in a couple of rooms on (I believe) every other floor. I constantly loose connectivity and experience VERY slow speeds. They USED to put out free coffee from 5-6 AM, but even this has now gone by the wayside. And with the restaurant not opening until 7 AM, you have one cup of in-room coffee, and that's it til 7AM. The work desk chair is horribly cheap and will not stay elevated. Sitting in the work desk chair, I think my seat is about seven or eight inches off of the ground. OLD antique TVs with VERY poor reception and a very limited channel lineup. The bathrooms are micro tiny and very dingy. The street noise from Mockingbird Dr. is CRAZY loud, and the gimmicky ""sleep number"" beds are EXTREMELY uncomfortable. The air conditioning/heating unit makes enough noise to wake the dead. I don't even know they waste time with the tiny pillows - the compress under the weight of your head to paper-thin. They need to cut with the ""renovations"" (read: Paint) and just raze this place and start from scratch. They even had to close the parking area on one side of the hotel, for reasons not really known. Spend a few more dollars and book at another hotel in Market Center. Believe me, you'll be glad you did. For some reason, the online hotel bid and booking site I used calls this a three-star hotel. Sure - this place is a three start hotel if Motel 6 is a five-star chain.",2,2,0,0
"Great Hotel in San Francisco
First time staying in San Francisco and I chose the best possible accommodations. The room was immaculate. The on premises cafe served terrific pasta and ice cold Stella. I love this place. The front desk folks were marvelous too. I will stay there again the next time I go to escape the heat here in SoCal.",5,5,0,0
"Ladybugs & bedbugs do NOT look alike!!!! This place is a dump!!
Folks, this place is a DUMP! Don't let anyone fool you! The lobby looks nice, pretty impressive actually, but the room are horrible!!!
Where to begin... the list of problems is endless...
There are only two lights in the rooms (the better to hide the dirt & bugs??), one on the ceiling at the door & the other a lamp between the beds. It's as dark as a cave in there.
The headboards (which are attached to the wall) are scratched & gouged all to heck. I mean it looked someone took nails & dug big scratches into them.
The bathroom door was coming apart & had screws shoved through it holding it together.
There was dried ""stuff"" (looked like feces) all over the bathroom floor. Hello! The floor is TILE, it should be easy to clean if anyone ever tried.
There are NO plugs anywhere in the room that you can use for phone chargers, etc. I tried to unplug the microwave so I could use it's plug for my phone charger & the WHOLE PLUG pulled out of the wall!!! It was just sitting there, not even attached. Definitely a fire hazard!
The shower curtains aren't long enough to go down into the tub & catch the water so even a short shower results in a completely flooded bathroom floor. 
2nd day, they brought us two new tiny little towels but no wash clothes. 
There were all kinds of dead bugs, dirt, lint, etc. all over the floor - didn't look like it had ever been vacuumed. 
There's no way to control water temperatures. At the same setting, it was alternating from freezing cold to literally blistering hot. My son was rinsing his hair when it suddently switched to scalding hot. He came out looking like he had a severe sunburn.
And the winner... As we were settling in for the evening, I glanced over & was horrified to see a full-grown bedbug climbing the wall next to the headboard. My first instinct was to kill it so I smashed it with a piece of paper and then immediately called the front desk to complain. They sent a person up to investigate and this person tried to tell me it wasn't a bedbug at all, it was just a ladybug!!!! Say what?!?!?! There is NO COMPARISON between the two!!! Look it up online - a bedbug is a bedbug, a ladybug is a ladybug. They aren't even remotely similar! But there was no convincing him that it was a bedbug & he kept insisting that he ""guaranteed 100%"" that it wasn't a bedbug. And since he refused to admit it, the front desk refused to offer to move us to another room AND refused to offer any discount on our stay in a filthy bug-infested room. When I threatened to just leave, I was informed that it was too late to check out & that if we did, we'd be charged for both nights stay anyway. 
And as a final insult, when I checked out, I asked for a receipt for my stay and was told that they don't give them? That they keep the copy you sign upon check in and don't provide copies for guests. Needless to say, I'm keeping a close eye on my credit card to make sure the charges are correct. And, once again, I asked for at least a discount on my stay due to the bedbug incident and was turned down, said if there was to be a discount it would have to have been agreed on when it happened. 
The ONLY things this place has going for it are a plentitude of luggage carts for checking in & out, check in was quick & painless (as opposed to other reviews I've seen), the lobby is really neat, and parking wasn't an issue. Everything else that we experienced was just horrid. 
Do yourself a favor, avoid this place like the plague! I can deal with noise (oh yeah, forgot to mention that there is NO insulation in this place, you hear every door open and close around the clock), I can deal with sparse ammenities, but I cannot tolerate FILTH and BUGS!!!!!",1,1,0,0
"Missed on all the Little Stuff
This was an overnight business trip. My event's evening reception was in an adjacent building, so I opted to stay at the Westin, despite the $300 price tag. The hotel is an odd configuration with no real lobby, but it is nice enough. However, they missed on every little detail. 
First, the valet parking was $49 - really? Self park was available, for under $40, but it seemed pretty inconvenient, so I reluctantly agreed. This seemed like too much money to me, but I can get over it. Next, I checked in, and I was handed one room key (not two). I made my way to my room only to find the key would not open the door. Back to the reception desk, and the clerk said ""oh, the battery in the lock must be dead, here is a new room."" Great, this time I asked for two keys. Good thing because the the first one didn't work in the elevator. I also asked for a late checkout at 2:30. Despite my Starwood status, the answer was ""NO, not past 1:00 unless I was willing to pay an extra $75."" Really?
My room was spacious and reasonably well appointed. However, I needed to use the internet, and was faced with a $13.86 charge for 24 hours. My $300 hotel just kept on nickel and diming me. Ok, I'll get over it.
I received a phone call and needed to write something down, I went in search of the note paper and pen that is in every hotel room, but alas, not this $300 room. I found a pen in a random drawer, but no paper.
I decided to shower before my dinner appointment. Nice shower, but only one big Westin towel That's OK I thought, for $300 there must be a turn down service, so no problem there will be a new once for my morning shower. Not so in this hotel. No turn down and no new towel.
I like to wake up to a cup of coffee, so the next morning I found the in-room pot and looked at the coffee situation. One single-cup bag of decaf, and no real coffee. Really?! They couldn't even get that small detail right.
OK, I can just enjoy the decaf and pretend it is my morning coffee. There must be a paper outside my door. I can see they were very efficient delivering my bill, so of course they put out a paper. But, not in this $300 hotel. No paper outside my door. No problem, maybe they put them by the elevator. Nope!
Last little thing. I took a shower and looked in the vanity kit for a Q-tip. Not much to hope for, but too much for this $300 room. The vanity kit had a shower cap, and nothing else.
From my first encounter with the nearly $50 valet parking to the very end of my stay, this hotel missed every opportunity to earn its $300 room rate. By the time I was out of there, the bill for less than a 15 hour stay was $407. Really?! I have had WAY BETTER service and amenities in hotels for under $100. They should be ashamed of this property.",2,2,0,0
"ICON HAS LOST GLITTER SINCE MY LAST STAY
I am staying here as the home base for a meeting at the Moscone convention center. The meeting sponsors are paying for my stay so my comments are unbiased on that score. However, the ICON has clearly undergone some changes since I stayed here last year. The check in process was slow and the front desk staff was rude [all three of them] to those being checked in- very obviously they aren't feelin' the love for their customers. Then there is te room- the towels in the bathroom are thin and scratchy, the room service is slow, with no water provided with any meal. As for trying to order food, I tried to call room service 10 times over the space of an hour and a half and no one EVER picked up the line- I even left a message and no one called back. I never did get breakfast. This is a disappoinment since the last time I stayed here I thought this was a great hotel, but it's been downgraded. Over the past 18 months I have come to San Francisco once a month and stayed at multiple other hotels so this is a direct comparison with hotels like the Fairmont, Omni, Huntington, Ritz etc. and it isn't a good thing. Even the Hyatt Embarcadero was better than this stay at the ICON.",2,2,0,0
"Fun for the Family
The hotel is just a few months old and everything still seems so new. We live down the street but stayed one night for a special slumber party for my daughter's birthday. Our 2 Queen suite was spacious and clean and the girls loved it, especially the plum colored wall behind the beds. The mini-fridge, microwave and in-room sink came in very handy for snacks especially after the 11pm run down to the snack center in the lobby for the late night treat.
The staff very friendly and accommodating. When I told them I would have 4 nine-year-olds in a room, they didn't bat an eye. We stayed in room 210 which was perfect for us - the room below was the lobby and we were close to the elevator but not too close that it was noisy.
The highlight of the trip was the swimming pool or as we called it, a mini-indoor waterpark. We arrived on a Friday night and the lifeguard was on duty until 11pm! All slides were open and all water features on. The hot tub was nice as I could sit in it and watch the girls play in the pool below. The girls played for hours that night and were back at it at 8am the next morning when the pool opened.
The breakfast fare is the typical HI Express Continental - pancakes,scrambled eggs, bacon, biscuits, muffins, toast, english muffins, cinnamon rolls, fruit, yogurt, boiled eggs, cereal, instant oatmeal, milk, juices, tea,coffee and hot chocolate. A good variety and included in the room price, can't be beat.
The girls are already planning their next sleep over at the HI Express. We'll definitely return.",5,5,0,0
"soccer stay
This was by far one of the worse hotels I have ever stayed. We had a ""suite"". This room was a small box. The room was located on a corner and the room size was smaller than the other suites. This room didn't have a closet. The regular rooms were nicer and larger. The ac unit in the main room did not cool the bedroom. There was a wall fan to circulate the air into the bedroom, but it was not effective. It was also very loud. The beds were like sleeping on springs. The carpet was so dirty that my kid’s feet were black. I tried to find another hotel, but was told I would still have to pay because of a 2 night minimum. The staff was nice, but the hotel was dreadful. Our room was located at one of the entrances to the hotel. Noise was horrible. I was up at 3am trying to find another hotel because I couldn't sleep.",1,1,0,0
"inflexible, inconsiderate management
Management was unwilling to extend our stay 1 more day. We were not able to check in on our first night due to severe weather warnings and arrived the next day. We requested an additional day/night's stay but was told that the manager refused our request. Not understanding and totally inconsiderate.",2,1,-1,1
"Find something better
Stayed one night. Building was originally apartments that were converted to hotel room. Bed was comfortable but room was all -that- clean and bathroom wasn't really dirty but looked like it needed a good scrubbing. Carpet was stained/worn. For the price (we paid 179 + tax for a king) there are much better choices for a night in NYC.",3,2,-1,1
"Excellent Stay and only 15 minutes from the Columbus Zoo
What an outstanding hotel! We stayed for 5 nights this past June. We had a suite and it was amazing. Extremely clean and comfortable. Loved the kitchenette. Saved money on packing a cooler for lunch almost every day. Mini fridge came in handy. Sitting area was so nice to have. Enjoyed relaxing there watching tv or reading a book. The beds were so comfortable and had no problem getting a good nights sleep. We used the pool every day and it was so refreshing after a long day of sight seeing. The water was never cold. Nice and warm. The hot breakfast offered every day was amazing. Loved the variety. Never had the same hot items repeated (eggs and meat). So nice to have fresh berries offered every day. Coffee and tea is available 24 hours a day. That was a nice feature and also the yummy cookies available in the afternoon. But the real reason we had such an excellent stay was due to the staff. They are truly the nicest people I have encountered while traveling. Everyone we came in contact with was friendly and helpful. You can tell that they really take pride in what they do. The hotel is what it is because of the wonderful staff working there. Thank you so much for a wonderful stay. We will be staying with you again!",5,5,0,0
"Relaxing Family vacation - something for everyone.
Bahia exceeded our expectations. The staff was most courteous from the start and all throughout. The property is very clean and quiet. The hotel has as semi-private beach area in Mission Bay and it was as if our family had the entire beach to ourselves. Mission Beach (ocean) is just a few hundred yards away with only one major street to cross. We rented boats from Bahia with no notice, there was plenty available - all different types (Sail, Motor, Kayak, Paddle, etc). We also took advantage of the Tennis courts, excercise room and a relaxing after-dinner game of shuffleboard with the kids. The pool and jacuzzi were both large and sparkling clean. 
Bahia is conveniently located next to Mission Beach, right on a private peninsula of Mission Bay. It's about 1 mile from Sea World, and quick easy access to both I-8 and I-5. We drove downtown for dinner one evening with very little traffic or hassle. 
Our room was quite large and matched the descriptions on the website to the letter. My only regret is that we didn't discover this place sooner.",5,5,0,0
"Could not have been better
Great location as it is a 20 minute drive to the airport, 3 mins to the mall and within feet of both chain restaurants and independently owned eateries. The toel is modern in design, clean, and friendly staff. Consider the breakfast plan when booking but remember the bar closes at 12a on Saturdays. For those of us over 50 sometimes you just want to sip cocktails after a long day and not be concerned with finding a quiet lounge. Overall a great stay in",4,4,0,0
"Feels like you live in the neighborhood
I have stayed here many times, and will do so again. One of the best parts of the Normandy is the lobby: a quiet, cozy, and comfortable place to read, work, or meet a friend. I felt completely comfortable there as a solo woman traveler. Here's a little story about this stay: Upon arrival, I found that the wireless in my room was not working. Jim, at the front desk, was truly exemplary. He found me a new room, brought me a bucket of ice for my sore knee, and was unfailingly attentive beyond the call of duty. (Give this young man a raise -- he has a great future!) The hotel breakfast is also quite good: in the same lovely lobby setting, and including hard-boiled eggs, fruit, breads, juice, coffee, cheese, meat, and more. After awhile, it feels like you live in the neighborhood.",5,5,0,0
"Not Our Favorite Drury Inn
This property has all the staples of the Drury chain (including the popcorn) but it is located in a neighborhood that they feel makes it necessary for them to keep the entrance door locked 24 hours a day. The first night we stayed in a suite which had a large, windowless living room that we didn't use. The next night we stayed in a standard room, which we liked more.
The men and women working at the front desk were invariably cheerful and friendly--something one does not always find in hotels that cater mostly to tourists. 
The young woman who poured wine in the evening looked at me with narrowed eyes as though she might be held responsible if I got behind the wheel and had an accident. It was creepy.",3,5,2,2
"3 stars a big stretch
Pros: large room with the 2 queens and lots of space. Internet signal strong in our room.
Cons: no parking if you check in late, the front desk clerk not caring at all. Lots of hair in the bathroom next to tub and in tub. Budget half sized pillows ... I have never seen anything like them.",1,2,1,1
"Perfect for Us.
My husband and I stayed here for our 6 day honeymoon and we enjoyed every bit of it. The room was clean and nice, the bed was comfy and the elevator worked for us, although most times we opted for stairs. The staff were helpful and accommodating to us. The breakfast was more than enough. It was busy, so we had to wait a couple of minutes to get seated for breakfast, but it wasn't a big deal at all. It was the perfect distance to fisherman's wharf and we even walked to Union Square, which didn't feel that far either. The pool and courtyard area are super nice to chill in on a warm day. All in all, we loved our stay and will definitely stay again.",4,5,1,1
"Stay someplace else!!!!!
This hotel might be okay when the renovations are finished and perhaps they will hire some employees that understand how the front desk operates. The employees at the desk seemed to be very UNCLEAR how to handle the check in process effectively. Ridiculous. When we finally got checked in we made our way to our room down a horribly dirty 5th floor hallway. The room itself was clean, however, the mattress and pillows are extremely uncomfortable. The room and bathroom was poorly painted and very loud with hallway noise and construction noise above us early on a Saturday morning. The bathroom has NO vent fan and stays at a very uncomfortable hot, steamy and humid temp. No employee seemed to know if the cafe was open or not at 5;00 pm, until finally the very nice bartender rounded up some of the cafe staff, he sat us and waited on us even though we ordered nothing from the bar!! He was the only saving grace of this hotel. The food was below average. We would not stay here again. The whole experience was awful and the employees are dreadful, I dare say untrained and very unhelpful. Book a different hotel, save yourself and your trip.",1,2,1,1
"Poor management, terrible service
This hotel, while competitively priced, is no bargain. At first, the fact that the staff is a little absent-minded might seem a little charming. However, the poor quality of management quickly becomes a nuisance, if not a hazard--for example, the parking lot and pool lights are never turned on at night; the back and side doors are never unlocked--even during business hours--which leads to them being propped open by guests even during overnight hours, a clear security risk. We were placed in a room immediately above their conference room, subjected to parties during late hours held in said conference room, and then forced to leave our room for hours at a time during other events so that we would not ""disrupt"" them. The management reneged on several occasions regarding our payment for the room, telling us that we could pay on a monthly basis and then locking us out of the room midway through the month until we settled our bill; they also made unauthorized debits using our card on file to the tune of approximately $1000, which caused our card to be reported as fraudulant by our bank and our account frozen. The business center (which is included in the $1-a-day extra ""Hotel Services Fee"") is often on the fritz and completely useless, when it is not monopolized by a 13-year-old on Facebook. The wireless internet is usually slow (except when it doesn't work at all, since the hotel's internet service was cut off due to their nonpayment at one point during our stay). There are roaches at the coffee station in the lobby. Free breakfast? Hope you like soggy potatoes, kielbasa and fake eggs! Wednesday free dinner? Don't leave your kids unattended, since they leave large amounts of beer out with no accountability. During our entire stay (TDY to Fort Sam Houston July-September) our room was cleaned a total of three times, one of which was ""forced"" upon us in an accusing tone as if WE were not letting them clean our room! For a long time we tried to be good sports about it, but these minor issues would become increasingly disruptive. Avoid this hotel.",1,1,0,0
"Nice property unless you want to sleep
Checked into Homewood on a Friday evening. Air conditioner in bedroom was so loud it sounded like a jet engine outside our room. Only thing it was good for was drowning out the noise from the bar across the street. Reverb, music, beat all seemed to vibrate the hotel, making it impossible to sleep until 2 am when the bar closed. Were supposed to stay a 2nd night but had to leave.
Also, location is convenient to convention center but surrounding neighborhood is spooky since there is very little business at night (other than the bar!)",1,2,1,1
"STAFF STOLE ITEMS OUT OF MY ROOM
Traveller beware of this hotel - its got lots of style and glitz but the staff cannot be trusted. My purse was stolen out of my room by either a maid or a bellman, it took the hotel 3 days to send security to take my statement, and now their insurance carrier is denying my claim for damages for the lost items. TERRIBLE EXPERIENCE!!!",1,1,0,0
"Worth it if you get a spectacular rate
There is nothing that I could find to criticize about the service or the location of this hotel. It was very HGI-like in its amenities and decor. However, if you need space, this is not your hotel. The room was small ... even by NYC standards. Spotless clean, but scarcely enough room for the king bed, a chair and the desk.
The view from the 27th floor was spectacular. I could see Macy*s and the Empire State Building. I was able to walk to a show on 46th St. in about 10 minutes - and the walk from Penn Station about 3 minutes. 
I would return, but only if properties with more space were substantially more expensive.",3,4,1,1
"On the last day they tried a rip-off
The Hotel pictures on the website unfortunately do not meet the reality. I originally had the Paramount Broadway classic, which supposed to be for 2 people and looks proper on the website. In reality it was too small even for 1 person and I am just a petite. Additionally you look against a wall when looking out of the window.
For nearly 1200 USD for 7 nights, this was not acceptable. So I got an upgrade for 140 USD (without tax). On my last day I received the bill with the 140 USD Upgrade amount on the Bill double. So it ws on the bill once and then again 20 USD a day. So they wanted to charge me 280 USD (without tax) instead. I have pointed this out to them and they were quite unfriendly about it - no apologies nothing. So this unfortunately gave me the strong impression, that they tried to rip me off on purpose.
Not nice and a very bad experience on my last day.
Therefore I would advise everyone to check their bill thoroughly before paying.",3,2,-1,1
"Never again!
Just got back home from staying two nights at this hotel. We thought we were getting a so-so good rate with Groupon but were told there were no ""regular"" rooms available so we would need to pay for an upgrade. There were four couples in our group and were all told the same thing. In the end we paid the regular room rate. I don't even know what the upgrade was! Our room was small, smelled awful when we got there, the carpet was so dirty I didn't want to step on it in my bare feet and I don't know what was up with the giant face murals on the wall. Kind of creepy! The free continental breakfast consisted of either cocopuffs or a dry danish and coffee. That's all! On top of all that, we had to pay $22.00 a day for parking. We just felt totally ripped off and wouldn't recommend this hotel to our worst enemy. We stayed out the entire day because we didn't want to spend any more time in the room than we had to. There isn't even a pool to spend time at. The entire stay was uncomfortable and yucky. We wouldn't stay here again even if they gave us the room for free!",1,2,1,1
"Great overall but missed in basic
This is my second visit to Hotel Monaco in Denver. For my first visit, it was a short business trip and I did not experience the hotel sufficiently to write. This trip, I spend four night with my family here. I was here on a conference and my family (wife and 2 kids) tagged along for leisure. Overall, the experience was very pleasant except one major issue which I will get into later. 
So here are the positives:
- Great downtown location, easily get to most locations by bus/bike/walk. You're supposed to be able to check out the hotel bikes but I did not have a chance to try it.
- Goldfish in a bowl. The kids love it.
- Room, nice deco. A bit too fancy for my taste but the family like it. Only complaints is the TV which lack any programming for kids - only one Disney channel.
- Great services - everyone is friendly and helpful.
- Nice restaurant at the hotel and the same hotel made the room service meal.
- Wine hours in the evening and free short massage, seem nice but I did not try it so no comments.
There is only one major negative point but it is so bad that it almost ruined my stay here so despite the overall good experience (which would have warranted a 5-star), I am only giving the hotel a 2-star. When I initially booked the hotel, I had booked a two queen beds for four people. First night, I realized that they only had towels and toiletries for two people. No big deal, perhaps my agent was not clear on this so I went to the lobby and explained that I needed to have towels and toiletries for four people. The next day, it happened again, the room was set for only two people so I went down to the lobby and they assured me that everything will be taken care of. For the third night, I got towels, shampoo and conditioner for four people, but only one body wash. Yet another night without getting a nice clean shower. For the final night, the same thing happened again - 4 sets of towels, a lot of shampoos, conditioners, and body lotions, but only one body wash. So all four evening I was not able to get a nice and comfortable shower. What a disappointment, I will likely not return given there are other good hotels in the area.",2,4,2,2
"Not impressed
My boyfriend and I had stayed at this hotel last year and found it was decent. It is a motel-style place, with the rooms opening to the outdoors. It is clean, but in serious need of an update as it looks very old and run-down. 
HOWEVER, we chose to stay here again a week ago, and this time they lost our reservation and we ended up with a smoking room. Not impressed! We were there for a wedding and we were really worried our expensive formal clothes would be ruined by the smoke smell. As soon as we opened the door we were practically knocked over by the smell of stale smoke and overpowering air freshener. It was Halloween weekend so unfortunately we didn't have a choice but to stay there. The room was clean, but dated (and smelly!). Also, the room was oddly laid out so that the TV was off to the side of the bed at an angle. It was only once we went to sleep that the problems really started. There is NO soundproofing at all in this hotel and when our neighbors arrived back to their room at 3 am and proceeded to have an hours long conversation, we could hear EVERY word! They were still chatting away when I got up at 5:30AM to go for a run. Ugh. We spoke to the front desk later the next morning and they told us they would try to switch us to a non-smoking room for that evening but no promises. That never happened. When we went to sleep on night # 2 were once again woken up by our neighbors - this time to the sound of some x-rated activities!
Pros: close to downtown, inexpensive, relatively clean, free breakfast
Cons: lost room reservation, disgusting smoking rooms, no sound-proofing, horribly run front-desk that offered us no recourse for their mistake, and the worst water pressure I have ever encountered in a hotel shower",2,2,0,0
"Anniversary Trip to San Fran - Stay at Parc 55
We stayed in San Fran for 4 nights for an anniversary. We were upgraded to a larger room because of it. The room was clean and a perfect size. Everything was fine except my wife felt the bed was a little hard. The lounge on the 31st floor was a nice touch. Everyone was friendly with the exception of one concierge. She seemed as though she was completely uninterested in helping out. The location of this hotel couldn't be better.",5,4,-1,1
"Dirty Room
We were checked into a dirty room. Not impressed with the staff's means of addressing the issue. Sad to pay $500 for two nights at a hotel that would make this kind of a mistake and not find it necessary to correct the relationship with the customer. We missed our anniversary dinner while we waited an hour to be switched to a clean room. It was like we were an inconvenience for daring to ask that we be given a room that wasn't dirty.",1,1,0,0
"Won't stay there again.
Our experience at La Quinta was disappointing. When we checked in around 6:30pm, no one was at the front desk, we waited quite a while before my husband starting looking walking through the halls looking for someone. It was too long for a potty break but after a long while a young lady showed up. As she was 
checking us in, she told us the phone at the front desk didn't work so we couldn't reach the front desk from the room.
We got our card key and went to our room, it smelled of stale cigarette smoke. We had requested a non-smoking room. My husband called from his cell phone to the Inn to ask about the room. We were assured we were assigned to a non-smoking room. 
We went to dinner and came back around 10:30 to find the toilet wouldn't flush. My husband called again to the Inn's number to let the front desk know the toilet needed fixing. It was too late to have someone from maintenance and we were already for bed so we just dealt with it and waited for morning. The next morning we were assigned a new room. When we entered that room, it had not been cleaned, there was a pair of dirty panties hanging in the bathroom. 
My husband went to the front desk, because we still couldn't call and we were assured the room would be cleaned before we returned later that day. We got back ten hours later to find the room hadn't been cleaned and the dirty panties were still handing there. There was also gum stuck to the carpet outside the room, that gum remained ere the entire five days we stayed.
We were switched to a third room. This room functioned but the carpet was very spotted in all the rooms and the hallway. The elevator control panel was dirty with stuff that had dripped on it. The third day I took a damp wash cloth from the bathroom and wiped it down. The maintenance in the Inn was almost non-existent.
The phone to the front desk never did work. The Inn was dirty and in disrepair. We were very disappointed as we loved the advertisements and thought this would be a great experience. I will never stay in a La Quinta again and will post our experience on a number of web sites.",1,1,0,0
"Pathetic
Let's see...where can I start? Never in all my years of business travel have I stayed a ""full-service"" hotel that stopped room service after 11:00 p.m. If you are visiting on business and like, me cannot eat at normal hours, you are out of luck here. I cannot even get a bottle of water. After visiting 3 floors and finding all vending machines sold out of water, I have come to the conclusion that this hotel does not give a damn. If you have allergies, you better back your own tissues, because you can't get them either if you ask ""after hours"". Very bad service!",1,1,0,0
"Do yourself a favour - AVOID AT ANY COST!!!
My family and myself got verbally abused and insulted by the staff member at W Seattle. I brought it to attention of the General Manager of the hotel - Tom Limberg. He absolutely ignored our concern and brushed us off. General manager of this hotel is absolutely unprofessional shob who ignoring customers needs and concerns. Do yourself a favour, stay somwhere else.",1,1,0,0
"Good value
Nice, clean rooms, comfortable beds, good service, and a good location at a fair price (for NYC).",4,4,0,0
"Really like home! Friendliest staff ever
Staff was friendly and VERY helpful, gave us directions to a nice little grocery store within walking distance, and a wine bar. Complimentary breakfast was different than the norm, but very good- something for everyone. The rooms were exactly what was described, everything was there, we like the clean lines and simplicity. No one told us there was shampoo and body wash dispensers in the shower- no conditioner for the ladies. Not a big deal as long as you know ahead of time. Location very convenient, there are cool-looking bars and neat little restaurants nearby.",5,4,-1,1
"JasCon
Ultra cool hotel decor to the point that I found myself snapping pictures of the hallways, my room and the guest service's room where they had free coffee, fruit and cake set up. Very friendly and accommodating staff. Very close to Broadway and all the attractions. My only complaint was the bed was very hard. My partner laid on the bed when we first entered the room and immediately made a comment that the the bed was hard, I didn't think to much of it. Well I should of because I tossed and turned all night. He got up at 3:00am and I got up at 7:00am to pop Advil's the pain was so bad! So if you like a firm mattress and your don't have any back or pain issues this is the hotel you! Otherwise liked the hotel a lot.",3,3,0,0
"Worst Red Roof Inn
My wife and I were travelling back to the Fort Worth area from Arizona and needed a place to rest our heads. A billboard for 39.99 caught our eye for the Red Roof Inn. We know that the lowest price is always for a single, but $50 isn't bad for a big name hotel chain right??? Now we know why. They only had one room left, and it was a full size bed. Now I'm rather tall and my wife isn't short either. this bed was probably only two foot off the ground, making it rather awkward to get out of bed. The A/C didnt stay on, just cycled on and off which was rather annoying, so i had to keep it on the ""fan"" setting. My wife wanted to soak in the tub after a long day of driving, but the tub was dirty. They also didnt have a fridge to put our drinks. All the RRI's ive stayed at before has pleased me........this one did not.",2,1,-1,1
"A lovely introduction to Memphis
It is a bit out of the way but if you have car - this is the place to stay. Memphis is a very, very easy place to drive around and this in a lovely area. On the way to Germantown and nothing in Memphis is more that 1/2 an hour away.",5,4,-1,1
"Will not stay here again!
We have traveled extensively, and this has definitely been our worst hotel experience. For our first room the keys issued did not work twice. Maintenance was sent up to fix. After half an hour of that, we requested to be moved to a different room since our idea of a weekend in Memphis did not include watching the door lock being repaired. Second room had key problems also. With one exception the hotel staff uncaring and unresponsive. Mini bar and snack refreshment counter - entrapment. Despite never touching the items or opening the refrigerator - due to warnings from other travelers - we were charged well over $100 dollars on my final bill AFTER I checked out. My phone call to hotel was not returned. Only received an email response after writing to their parent company. Their system for handling several nights at different rates is a nightmare requiring the guest to recheck in every day the rate changed. Did not receive without asking the $5 vouchers promised to be under our door for ""green"" refusal of maid service. We were there for a wedding and were suppose to receive welcome bags prepared by the groom's mother. They were sitting behind the counter but never given to us and many others. Had to go back and ask for them. Light bulbs burnt out in two lamps. This hotel definitely needs to work on its customer service in dealing with problems from unhappy customers.",1,1,0,0
"Clean, comfortable, modern - did the job
Stayed one night on a layover at a rate of $214 + tax booked off the Marriott website. Booked this hotel due to airport proximity.
I had a very brief stay. Arriving at around 11:00pm and leaving at 6:30am. 
The shuttle can take a long time. It drops at the Marriott first and we had a very full shuttle all going to the Marriott. Took ages loading and unloading everyone. The good news is, of course, that you are the last stop on the way back to the airport which is literally a couple of minutes to terminal 1. En route to the hotel from the airport it's probably quicker to walk especially if you are in a 'low number' terminal and have to stop at all the other terminals collecting people. 
Wifi worked fine. The little 'mini-market' sells beer and wine which is great if you are arriving late and want a quick drink. My only complaint is that there were no glasses in my room and I ended up drinking my wine out of a mug. Brought back memories of camping trips I've known. 
It works well for a layover due to airport proximity.",3,4,1,1
"3 Nights in LA
We enjoyed the SLS hotel. We felt the staff was accomodating from the moment we checked in, when they offered us several different room choices right off the bat. I guess the room we originally booked wasn't ready yet and we were very tired from our flight (and I was sick). They bent over backwards to get us settled right away. The hotel itself is very dark on the inside, the rooms could use better lighting. But the rooms were super clean, nicely appointed and a good size. The location of this hotel is just on the edge of Hollywood and Beverly Hills, close to the Beverly Center. It is definitely walkable to the Grove in Hollywood and the Farmers Market, as well as Rodeo Drive, however this walk takes about 20 minutes. The hotel also has a car, which I thought was an incredibly nice amenity, which will drop you off if you just need to go a couple of blocks away and don't feel like walking in Stilettos. Good proximity to a lot of restaurants and good shopping. Overall, was a nice stay.",5,4,-1,1
"Large convention type hotel close to the pier
I got this hotel through a priceline bidding deal. It was close to the Navy Pier and Michigan avenue shopping. The hotel is very large and at the time I was visiting, was hosting many events including a prom, emergency medicine convention and other events. They have a very large amount of conference areas below the lobby.
My husband and I had a spacious corner room facing the river. The view was great and the room was relatively spacious. The bed was large and comfortable. Our room had an ipod/iphone dock as well as complimentary Starbucks coffee that you can make for yourself. Like most Sheraton's and chain hotels of this caliber, internet access in the rooms was $10 and the access in the lobby was free. 
As far as location goes, it could stand to be closer to a subway or L train. It was about half a mile to the closest CTA stop. It was very close to the Navy pier though as well as michigan avenue. If you go all the way to the bottom most floor you can exit onto a path that runs right by the river, which is very scenic. 
By the way, the hotel is dog friendly (saw a few pups during my stay) but I'm not sure about fees, etc. 
Overall I wouldn't mind staying at again, but not so amazing that I would eschew trying out other hotels while I'm in Chicago.",4,4,0,0
"Budget minded & Clean
Returned last week from a week in Hollywood area. I liked the hotel overall more particularly the breakfast included. Very good selection and decent quality. Not much fruit other than bananas but hell, I'm on vacay so who needs fruit lol.
The room we had (on 5th floor) overlooked Highland and Franklin intersection and the street noise was not an issue. The room itself was okay. Nothing fancy- your most basic hotel room, but it was clean. There were four of us, my husband, me and my two older teenage girls so space became an issue really fast in the smallish bathroom with one sink. The cleaning staff did a great job keeping up with the mess thankfully. 
Location wise, it is a short jaunt down to the intersection of Hollywood Blvd and Highland. There was a convenience store, a pizza place, Subway, Sushi place, and a Starbucks in the strip mall across the street. Not too much outside of this.
Although we didn't use the actual pool, it looked like it could have used some basic cleaning. It was not a big pool area but there never seemed to be too many guests using it either. My girls used once to sunbathe and it was nice. 
Front desk staff were great, as were the valet staff who we got more familiar with in our week of coming and going.
Overall for the money, it was a good value. If I was going again with just my husband and I, I might opt for the Roosevelt or somewhere altogether different than the Hollywood area. I recommend for families mainly because of the included breakfast. Certainly saves time and money.",4,3,-1,1
"Very friendly staff
What a wonderful hotel! Everything was extremely smooth from check in to check out. If you aren't too familiar with the area, the front desk staff were extremely knowledgeable with shopping and really great places to dine. My room service arrived very quickly after I ordered it and it was delicious. I wish I had an excuse to be there right now.",5,5,0,0
"Just ok...wouldn't go back
I was recommended this hotel by the Hilton phone reservations when my choice hotel, the Hilton Garden Inn (which I highly recommend) was booked. I needed a suite type room for my family with 2 small kids. 
 The atrium and entrance is typical very nice Embassy. The rooms are nice, nothing that says luxury - but nice. The pull out bed for our 6 y/o was terrible. You could only feel springs, no cushion/cover over them. She woke up 3 times in the night being poked. The main bedroom king mattress was only slightly better. The decor and other things were nice enough.
 The on-site breakfast while initially attractive was a mess, not enough staff, food poorly made (oatmeal was soup at best), not to even mention the highly pitched omelet/made to order breakfast station was never staffed in our 40 minute visit. It included your typical hotel breakfast buffet, eggs, meats, juices, toast, cereal. Other food quality was ok.
On a positive note, the connection to the mall, indoor walk to the Rhythm Discovery Ctr and more was incredibly convenient and nice to have. The hotel is awkwardly positioned in town, but don't let that stop you. It works to its advantage as well.
Service was generally ok. I encountered 1 bellman who was great and 2 who were lousy. Same for the front desk folks. The main entrance/bellman stand was completely understaffed. I was told I couldn't use a cart myself (after waiting a while). The Mgr ended up being called to assist. 
All in all, it was a very average hotel with unfortunately not so great of an experience for us. I was expecting and ""sold"" a nicer than the Hilton Garden and was extremely disappointed.",2,3,1,1
"Knights Inn will not do anything, but you still on time to choose a better place
The problem is the poor training of th emeployee's, is not their fault is the company policies and their poor values. The customer is not even a human being is just a credit card. I had a reservation, I made a changes of planes and one of this wasn't done. So I paid for a night in Indianapolis which I was in another Knights Inn in another city and state.
When I arrive to the hotel, there was no reservation, so I called customer care and after 30 minutes of waiting, somebdy answer, this person was strictly attached to the policies and when could not anwser my complain just told me to is problem of the front desk and they could not do anything for me.
So the front desk clerk called the manager, after 20 minutes never answered, so I left my number and left because It was getting late and I had no place to stay, nobody called me, is not about the money that I lost, is the complete frustration with the hotel, nobody offer me a solution, just pay and keep paying.
i know nobody from the company will care about this, but at least one user will read this and will make a smarter choise selecting a better place, and read the other people who wrote.",1,1,0,0
"Convenient to LAX & free shuttle
Great location for convenience to LAX w/ free shuttle, but no free parking (both valet & self-park are $$) and the self-park is actually a separate LAX parking lot behind the hotel for $10/day. Rooms are clean and good size. Easy to work in with a good sized desk & certain rates include free wireless internet. Couldn't get the wired connection in the room to work. Bathrooms are tired, with dirty grout lines in the shower and along the countertop. Bathtub drain was slow. Smallest shampoo/conditioner/soap sizes I have ever seen.
Bar stays open late w/ full menu for late night dinners.
Very quiet considering the close proximity to the airport.",3,4,1,1
"Disappointing
While the hotel is in a great location and has views of the river a friendly and helpful staff . I found the bathroom to be disappointing . The original plumbing fixtures(25-30 yrs old) still exists and needs to be updated. The toilet in our room was not bolted down to the floor and rocked back and forth when you sat on it. The shower had 2 heads and both had weak pressure, Sink had a crack down the middle and the vanity was the lower height of the 80s making it difficult for a taller person to bend to the sink. 
We had room 718 . This is could be a great property if they spent some money in the bathrooms.",3,2,-1,1
"Unpleasant Stay
I gave great reviews on my first stay and was greatly disappointed with my recent stay. There were numerous issues, but I'll just focus on the main ones here.
1) The check-in staff was efficient but not friendly or smiling and also failed to look into my inquiry when she said she would take care of it after checking us in.
2) We reserved and pre-paid for a room with a King-sized bed and got a surprise when we entered the room and found that it was a double bed. After calling, we were then told that there were no rooms with a King or Queen-sized bed available due to a pipe-bursting problem. If the check-in staff had been more professional, we should have been notified of the hotel's problem and given options right away instead of having to discover it for ourselves.
3) One phone was broken, and Line 1 on the other phone was broken. The ethernet cable was missing. The room did not look well-kept.
4) Upon our request, we finally were moved to a different room with a double bed that looked more decent, although there was a seemingly open and used soap at the sink and the phone handset was not working the next morning.
Why I gave a rating of 3 instead of 2:
On the positive side, I would like to commend Salvador for being upbeat and helpful when moving us to a different room and Gerald for handling our issues promptly and professionally. We did receive the hotel credit as told. The staff had been polite at all times. I am hopeful that these issues will be resolved or prevented for the future.",3,2,-1,1
"Not great not bad
Our room seemed to be showing some wear and tear. The mattress was not comfortable at all. Felt like I was sort of falling into the middle of the bed. Not horrible but I wouldn't give it top ratings either. Wireless very difficult to get onto. We finally gave up.",3,2,-1,1
"Don't recommend
I was expecting more when i booked my hotel in New York in April. My check in process was very unfriendly, when asked a question she send me to concierge, not pointing exactly where it is. My room was on the third floor, and guys you need better housekeeping and another advice, when you do arrangements clean the room properly. When it was refurbished you painted, but forget to clean, so there's dots of paint everywhere! It's expected more! On the curtains site the paint is already falling a part, so i found paint on my clothes on the first few days until i figure it out what was the problem.
No mini bar! I usually don't drink from the mini bar, but it's always handy to store water, etc!
Since when for store your luggage on check out, you charge money! I thought it was outrageous, and I've been to a couple of places in this world, and never happen. Besides the gentleman that was storing the bags obviously doesn't like his job, he was very rude! This really upsets me, because i always try to be as nice as i can!
The hotel it's too expensive for the services provided. Had better service on a hostel!
Positive aspects, just the people from the concierge, they where always helpful. 
Never stay here again! Won't recommend at all, unless you want to be disappointed.",1,2,1,1
"Extremely disappointing
We recently had our first big family vacation to Yosemite and San Francisco and were thoroughly disappointed with the Westin St. Francis. There were several errors that occurred and staff were rather arrogant and less than friendly (front desk and one particular waitstaff and his manager). We also had a billing error with Wifi which took 2 trips to rectify. While I commend the hotel for trying to go green in declining housekeeping, this too caused some confusion with the front desk. (you may received $5 credit voucher or starwood points-I dont belive this occurred). While the lobby itself is quite grand the Tower rooms offer little charm. Most disturbing were the waitstaff and manager of the Oak room who actually argued our breakfast package vouchers that were presented. We also felt nickled and dimed as parking was $51 per night plus aprox $8 in taxes and a rollaway bed was $30.01 each night. It feels like the St. Francis caters only to the business traveler who cares not what his/her expense report is at the end of the day. We have been very loyal to Westin properties and have gold status but were thoroughly disappointed with our stay. Our trip to Yosemite for 4 nights was cheaper than 2 nights here at the Westin and staff in Yosemite were amazing. San Fran offers much better choices than the St. Francis!",2,2,0,0
"great location
wonderful property close to DIA---staff was great and professional---especially Carlos, the man that checked me in---took the time to properly explain everything in the hotel, especially the heating/air controls---the room was wonderful---great bed---marble counter, etc.---very nice breakfast including hot dishes---the only item I wish was included in the room was a small refrigerator---I brought fruit to the room and could have used it---also would have brought snacks---many other properties have it without renting a suite------and this area---near the airport---- has every type of property---a huge selection of properties available---",5,5,0,0
"Never Will I Stay there AGAIN!!!!!
Never will they see me again. Upon arrival I noticed the grade was a 92 and I knew from that point it was going to be a BAD expernice. So we checked in got to the room. Soon as we opened the door the smell of mold, pee and everything else hit you in the face. The microwave didnt work, bathroom was just nasty not to say the hand towels was DIRTY (yellow) the old out of date refrigrator was NASTY inside. So we called the office was moved to another room which was just the same the pillowcases had a yellow look could tell that they had had them for a while. The bathroom was not at its best looked like the tub had been printed. The Microwave didnt work called the office again someone was sent to the room to fix that problem which they brought one from another room and it was making a popping noice when it was turned on. They ended up bring the one from the first room we had entered so NO food was put in there.. Didn't even unpack my clothes the whole two days I was there... The floor was just NASTY needs to have NEW carpet put in the rooms. I will not be staying at this MOTEL again.. And the other reviews are SOOOO TRUE.. I even tried to get a room somewhere else but everything already booked. I even cut my stay short due to the grade and Nastyness.. Oh not to say I ended up going to Wal-Mart buying some air fresher spray to spray in the room, cleaner to clean the bathroom, towels, a pilliow to sleep on and sheets cause I was not about to get under that cover on that bed!!!!!!!! Even the floor was wet by the door and you could sit on the bed and look outside through the cracks on the side of the door.... OMG!!!!! I have have to ever go but to Charlotte I will not stay on Queen City Drive... On the day of checking out the lady came to the door banging like the police yelling its time to check out like we didnt know that... STAY AWAY........",1,1,0,0
"Great rooms, wonderful service
I arrived at the hotel with my family around 11:30 a.m. (I had been traveling all morning and forgot that check-in time was 3:00.) The desk clerk told me not to worry and she would check to see if there was a room ready for us. In less than a minute she handed me the keys to our room and said we could go ahead and settle in. Our room faced the interstate, and though it is a very busy interstate, there was little to no noise in our room, even at night. The room was very clean, and every request we made (extra towels, pillows) was promptly fulfilled. We requested an extra cot for one of our kids, and it was provided to us without charge (even though this is an item that typically costs extra). The bed and pillows were very comfortable, and I enjoyed a good nights rest. We had to go one floor up for ice because there was no ice machine on our floor, but there's nothing else that was lacking. The Omaha Steak restaurant in the hotel was on the expensive side for meals for a family of 4, but there are many good restaurants (fast food or casual dining) near the hotel that aren't hard to find using the area map that's provided in the hotel lobby.
I will warn you that there is a 3-lane exit that runs in front of the hotel, making it difficult to get into and out of the hotel entrance. We needed to get into the far left lane several times upon exiting and it takes some driving strategy to do so.",4,3,-1,1
"Enthusiastic Meh
Just returned home after a week's stay for business at Hotel Nikko. I've stayed at several places around SF for business, large chains and small boutiques and I give Hotel Nikko an enthusiastic meh. Not the worst, but not the best either.
Pros: Standard rooms are large; great for a long stay. Bathrooms are huge with separate tubs and showers and large vanities. Gym, nice, clean and large large with modern cardio and weight training equipment. Pool was beautiful and had an outdoor deck. 
Cons: Got a pretty hard sell to upgrade at check in. Kind of annoying. Internet is $16 a day and as other visitors report, bandwidth is not good. This proved to be a big issue for me since I was there for work. Room Service is horrible. I ordered popcorn my first night and got a back of microwaved popcorn, still in the bag, burned. Seriously. Tried again with coffee. Horrible. Just not worth the $$. 
There are better places to stay in the Bay Area for your money that have all of the Pros and none of the Cons above, and that's where I'll be next trip.",3,3,0,0
"Great Hotel!
This hotel is beautiful. The staff is amazing, we were in the concierge suite and it was huge! When you walk in you walk down this hallway (yes, in the room) and straight ahead is a bathroom and to the left is the livingroom area. Couch, Chair, Table and four chairs with the table (which does not feel crammed), a full mini bar and ALSO an empty fridge just in case you have food or beer in our case to keep cold without worrying about the minibar. The bedroom was very spacious with a blackout window so when the sun rises in the am you are not blinded by the bright light, t.v in both the livingroom and bedroom as well as the bathroom! The bathroom had a deep tub which the t.v was hanging on the wall. Double sink bathroom and the shower and toilet are side by side by both seperated and have doors to both, the shower has mulitple shower heads which was neat. I am very satisifed with our stay and will stay here again!",5,5,0,0
"Started off rough, ending wonderful
Booked this hotel through Hotwire and we ended up with a King smoking room. My boyfriend and I had a TERRIBLE day that day and this was just the cherry on top. Neither of us smoked and I have asthma, he allergies, so we did not want this room. The hotel employee could tell I was very upset (tears in my eyes, general defeated attitude) so he gave us a FREE upgrade. The room was very nice, on the top floor with a great view. The only negative thing was the noise level. I was awoken around 4am by all the drunk people stumbling out of the bars. Also, could hear a lot of the hallway foot traffic. They also didn't have a fridge which led us to create a makeshift fridge to keep our leftovers. Overall, the willingness of the staff to go the extra mile made this hotel stay extraordinary.",5,1,-4,4
"Very pleasant stay
Stayed in a king suite with a full-sized whirpool tub in the bathroom. Grounds and view are nice and the location is quiet and out-of-the-way. Much nicer than expected for the price paid. Close to the beaches area as well as the expressway. They need to ditch the cheap cake bathroom soap, but that's a pretty minor thing. The staff seemed exceptionally friendly as well. I would definitely use this as a go-to Jacksonville area hotel unless I was staying downtown.",4,4,0,0
"Poor Management
I stayed at this property in mid-March after living in SJ for 6 months for a project. The bell hop staff was curteous and helpful. However, a manager's handling of my exodus spoiled my entire stay. I left by train at 3am. I was practically acused of being a vagrant while waiting for my departure time. The manager was rude and ruined an otherwise great stay. I've given up my HHonors membership and have become a Marriot fan.",2,1,-1,1
"Be in the heart of everything, yet sleep like a baby.
I just came back from a trip to NYC and stayed for my third time at a great boutique hotel, I discovered about a year ago, The Pearl. The service is very attentive and the beds are heavenly. I have been visiting the city for over thirteen years and have tried out many hotels throughout this city and usually only stay at the hotel once and then try out another the next time I go back. However, The Pearl has been my hotel the last three trips because I know I will sleep well and still be in the thick of things when I walk out the front door.",5,5,0,0
"Do not stay here. Unclean, poor quality and expensive
I just arrived in NYC and checked into The Roosevelt. I am putting this hotel on my company's blacklist. I can't have my employees and colleagues staying in this kind of dump. The room smells, it is run down, the sanitation is horrible, the elevator carpets look uncleaned for months, there are none of the amenities that are a given in most hotels around the world. Even the little things like the tv don't work well, there is a noisy air conditioner from the 1970s instead of central aircon, the ice machine isn't working - why the hell is there an ice machine instead of proper room service for close to 300 bucks a night???",1,1,0,0
"2nd time, not a charm
This as the second time staying at this hotel. We checked in late Thanksgiving night. The first room we checked into had a toilet full of urine and what looked like paint on the carpet. We had reserved two queen beds but when we checked in we were told that the only thing available was a room with a king bed (we were traveling with two young adults). The room was pre paid but that didn't seem to make a difference as they gave our room away. After much waiting for them to switch our room I finally went to the lobby for the new key. It seems there was a commotion with two women complaining of being harassed (mind you, they looked and sounded like ladies of the night). The desk clerk apologized and gave us another room with a king bed. We settled in only to find a loud raucous party going on, and on, and on. It literally went all night and despite calls to the front desk numerous times, nothing was done. The noise finally stopped at about 5:30 when they miscreants checked out. Probably one of the worst hotel stays ever. It's despicable that the management allows this to go on.",1,1,0,0
"Captial Hilton
My favorite hotel in DC. I've stayed here twice. Two blocks from the white house and a few blocks from the metro station so getting around is so easy. My only complaint about this hotel is the outragous room service prices, when I'm travelling / on vacation I like to eat and go. There's a starbucks around the conor and a nice italian restaurant next to it. Also I would highly recommend taking the red line subway upto friendship heights, lots of restuarants up that way.",4,5,1,1
"Perfect stay before our cruise!
The room was large by NYC standards and we had beautiful views of the city. We arrived and dropped our luggage with the bellman then parked across the street at the cruise terminal...an easy walk even the next morning with our luggage. Kimpton offers a loyalty program with free wifi, a $15 discount on mini bar items, and discounts on spa treatments. The room service breakfast was tasty, on time, and a generous portion. The cheetah and zebra robes were a fun treat too. We walked into Times Square, China Town, Little Italy, and SoHo; but took the cab back to the hotel late that evening. We would stay with Ink 48 again and hopefully make their wine reception next time.",5,5,0,0
"Very good location and well priced for New York, Front desk staff need polish.
We had a three day stay at the Hilton Garden Inn Chelsea for a family trip to NYC. The hotel will deliver on location and room comfort.
Upon our arrival, we were greeted by helpful bell staff that always went out of their way to assist guests or welcome them back to the hotel. I was disappointed with the front desk, however. I am a Hilton Honors Diamond member and stay in hotels for 75-90 days a year. The front desk staff seemed to be going through the motions of their job and the agent that helped the other half of our party was adamant that their room booking was for a king bed room rather than a room with two queens, despite the room confirmation they had. My other request to have another key issued by the front desk (i had left my key in the room) was dealt with rudely. While NYC often has a reputaton for rudeness, I have never found this in any of the other hotels I've stayed at and this location's front desk staff were probably the most curt I've dealt with in Manhattan. 
The room itself is small by most North American standards but normal sized for NYC or when compared to hotels in Europe or Asia. The beds are comfortable and adjustable. Shower pressure is fine, although the hot water temperature could be tepid during the morning. There were only eight or so rooms on the floor so no worries about crowding on the floor. However, you will hear doors slamming as people enter and leave the rooms and you will also hear conversations in the hallway. Room air-conditioning was brutal at times --it was either frigidly cold or you'd turn it off and swelter in the heat --the thermostat didn't seem able to affect the room controls to turn on the A/C or heat on an intermittent basis. Free wi-fi strength was strong during the stay. There was a decent selection of television channels on the TV. The hotel gym is small but there never seemed to be more than four people in it.
The hotel is located is located on a quiet side street (28 St) close to #1 line that runs along 8th Avenue and the N and R line that has a stop at Broadway. Penn Station is within walking distance or it's one subway stop away. There is a Duane Reade store on 28 St/8 Avenue for provisions but it closes at 11 p.m.",4,3,-1,1
"Family Vacation
I was a little worried about booking our reservation here after reading some of the mixed reviews. I like staying at 4 star or higher hotels and so I had the those expectations for this resort. We stayed from June 21 - June 27. We had a Lanai Garden Room, #276, with 2 queen beds. The hotel property is beautiful and has a nice tropical island feel to it. The room did have that ""old"" smell to it, but we didn't let that bother us much. I was pleased with the look of the room, but it did have some areas for improvement. The furniture and bedding were nice and comfortable and clean. However, the bathtub/shower squeaked everytime you moved in it and looked like it wasn't installed properly. The wood floors are beautiful but could use some occasional mopping/sweeping. We were very close to one of the pools and the kids really enjoyed hanging out there. The hot tub, 2 fire pits, and landscaping made for very enjoyable evenings at the pool. The beach was just a short walk away and very pretty. Next time I think I'll book a bayside room to just walk out of the room to the beach area. Our overall experience was good and we would stay here again. And yes, the resort and parking fees are outrageous, but that seems to be the norm for many of the hotels in this area.",4,4,0,0
"Bad Service - Never Again
The Clientel was bas to start - many people having family parties in there rooms. That said the front check-in staff were perfect but that could not take away from the chaos on the lobby. This was a bike trip for us and we chose te Embassy Suites after a poitive experience there two years ago. And we loved the ES before it closed down in NYC. Last dat we are getting are kies from check in and we noticed te back tire was slightly flat. It is 7 AM so I start to spend 5 minutes to inflate the tire in lobbu (no noise) it would take 5 minutes tl add 10 pounds of pressure. A security guard came to me to say that I was not allowed to do this in lobby (her colleague sad we could) and told us to go outside. ""Officer Dent"" was very rude to me so I went outside and completed inflating my tire and brought te boke back into the lobby. I went ask asked for her name to include in my comments to be provided to the hotel and she as whay I needed her name. I explained and was given ""Officer Dent"". I went to the consierge desk and asked for a comment card and was rold by te consierge ""she is only doing her job"". I told her I was not seeking her input - only I needed a comment card. I was snet to the front desk and dealt with an apathetic staff and manager. Then the ""Officer"" came to the desk to tell her side of the story. Lovely. Thanks Embassy Suites for a horrible experience. We do not recommend the hotel for anyone unless you are seekeing rude treetment which means this is your hotel The Manager was at the desk and never was an appologu offerred to me. I stayed at the Hilton recently in Atlanta but after this experience it appears I am writing off Hilton and suggest you all to.",2,1,-1,1
"Top notch hotel experience
I attended an international conference held at the hotel over 4 days in March. Room was excellent (although the shower was more like a high pressure hose) with a nice view of the harbour, staff were extremely friendly and helpful, the hotel was luxuriously appointed and location was excellent. - just a few minutes walk from restaurants/bars and sights. Breakfasts were of reasonable quality and prices not too bad for a hotel of this stature. There were several restaurants and bars in the hotel which provided good food and service for a reasonable price.Overall I had a very positive experience and would recommend it highly.",5,5,0,0
"Great Location, Great Service, Great Hotel - for kids too!
No bones about it, this hotel is perfect. Its beautiful, its right on the water, its a short walk from the market and from the monorail to Seattle Center, it has a fantastic pool and hot tub with a great view of the water -- what more can you ask for? OK how about this: it was astonishingly child friendly in the greatest, least obnoxious way. A child-friendly room service menu with more than just the usual $35 chicken finger. A child's robe and slippers and stuffed animal awaiting my kid at check-in. A list of family-friendly DVDs offered to us at check-in when we were clearly too exhausted to do anything else. AWE-some. Truly perfect for us and we will absolutely stay there again.",5,5,0,0
"Great hotel, terrible customer service and poor room quality
First off, it is a very nice hotel and it’s attached to the new and beautiful Ritz Carlton (same company). Also, very nice location. However, we were either extremely unlucky, or the hotel has some issues with clean beds - we got a room on the top floor which was much appreciated but it ended up being a curse. Our neighbors played loud music all night long which kept us from getting the rest we were whishing for. What was worse though, the next morning I woke up with bug bites all over my body (bed bugs). I’d maybe expect that from a cheap Inn, but not from a JW Marriott. This is not acceptable for a room rate of over $299 and parking for $40 per day. Customer service did not care about it – were friendly at first and told us they will get back with us, 6 weeks later no word after already once asking for a status. I stayed regularly at Marriott’s as I need to travel a lot for work, but I am seriously reconsidering any other hotel branch from now on.",1,2,1,1
"Very Pleased
I recently took a trip to Charlotte to attend a concert Verizon and to enjoy the "" Nascar Experience"" at the Clt Motor Speedway. I chose this motel based on the location, cost, and reviews. I am always a little concerned with booking a motel without seeing it in person because sometimes the pics you see online tend look better than the real thing. The room was very clean, i felt safe, a/c was cold, had a large bathroom and the employees were very helpfull and friendly. The location to the two events we were there to attend was excellent. The breakfast was basically coffee, juice and a danish but really did not expect much more than that. I would definately recommend the motel and stay there again in a heart beat.",4,5,1,1
"Welcome to the Bates Hotel!
How is this place allowed to remain open?!
Rude staff that could use a few pointers on hospitality.
We had to pay them to hold our luggage down in the dungeon, only to find a roach in our bag the next morning. Filthy, dark and gloomy hallways....you'll be cringing by the time you get to your room door, which screams, 'Enter If You Dare""! Dirty carpets, sticky table tops, peeling wall paint, poor lighting, rusty exposed water pipes, stained bathroom floors. Skip the dreadful shower scene all together. Another couple traveling with us woke up in the middle of the night to find a mouse rummaging through items on the night stand. We kept all our belongings off the floor, on a chair in the middle of the room and zipped tight!
For a minute, I thought I was on the set of a horror movie! I recommend the roadside slums in Brazil.....it's a step up!
Bates Hotel indeed....",1,1,0,0
"Great location, great price
One of these cheapest options we found for a group trip to NYC to watch the US Open. Can not think of a single complaint. The rooms were clean, the hotel has GREAT access to the MTA and to several downtown and midtown sights. Enjoyed the dive bar across the street and the neighborhood in general. Also, the air conditioning was really cold. After a HOT HOT weekend, it was nice to come home to a wonderfully chilly room. Coffee in the morning and cookies in the afternoon! Really a great place to stay.",5,4,-1,1
"Solid But Not Spectacular
My teenage son and I spent 4 nights in March, touring Philadelphia colleges and universities. Upon checking in were asked whether we wanted to upgrade from a room with two double beds to a suite. I said we needed two beds, and were assured the suite would work because it had a queen bed in the bedroom and a pullout in the living room. We agreed to take the room. The suite was roomy, nice, and very clean, but pretty bland and without any character. The bed in the bedroom was great, but the pullout in the living room was miserable. The only way I could sleep on the pullout was to pull the thin mattress off the pullout frame and onto the floor. The pullout should not be viewed as acceptable sleeping for an adult or grown child. On the positive side, the hotel has a much better than average fitness room, with new machines in good working order, a nice set of dumbbells, an assortment of core pieces (ie. kettle bells and medicine balls), and enough room to actually work out. The hotel location is also superlative. My son and I are both fit, and we could easily walk to the Philadelphia Art Museum, Drexel and U. Penn, Jim's on South Street for cheese steaks, all the historic sites, etc. Plus, the hotel is a two minute walk from the Market East Station for the train. We flew to Philadelphia, did not bother rent a car, and found the SEPTA train system completely easy to use, clean, and safe. From the hotel we could easily hop a train to Villanova, St. Joe's, Temple, and other schools. We ate breakfast every morning at the nearby Reading Terminal Markets (across from the Market East Station) which we highly recommend. Overall a solid but not spectacular hotel. A good choice for college visits.",4,4,0,0
"Beautiful hotel, shocking service
I stayed at the Smyth last weekend with a few friends. We were really excited as it looked amazing on the website. In reality it was a really pretty hotel, but there were a comedy of errors, which mainly revolved around the terrible service we received
This started from the time of arrival when our room wasn't ready. It was almost 3pm (check in time) and we were told they couldn't guarantee it would be ready for 3pm so we went away and came back an hour later, when the staff didn't recognise us. They sent up our bags to our hotel room along with another set of luggage not belonging to us, luckily for the owners of the bags we sent them back. 
The bathroom also smelt really bad, and I had to ask three times for air freshener to be sent up
Also, the breakfast was a shambles, we waited over an hour for a croissant and some coffee to arrive, when all we wanted to do was have a quick brekkie then head out to the shops
When our friends joined us the next day their room was also not ready. When they did eventually get their room key it was already occupied and there was a naked man standing in front of them! 
To be fair the staff did try to make up for the wrong doings by compensating us with some fress stuff, but we would have rathered they got it right in the first place , rather than having to complain, you just want to have a good time on holiday
The only redeeming factor servcie wise was the concierge, both of which were fantastic and spent time to give us great recommendations for bars and restaurants. Very friendly as well
Overall the hotel was ok, but I don't think I would stay there again as there were too many errors",2,3,1,1
"Location, location, location
Spent Thanksgiving in DC; the location was perfect for us. Front desk staff was fabulous; we got lost driving around and Anya stayed on the phone patiently with us until we found the hotel. Remember, ""boutique"" means ""small""; if you want a large hotel then go elsewhere. Pluses: clean room, excellent bed/linens, ample closet space, good rate. Nice breakfast.View in the AM of sun shining on the Library of Congress. Minuses: Tiny bathroom with no place to hang clothes; shabby bathmat, peeling paint, remote didn't work. I still liked this experience; upscale travelers seem to stay here. Beautiful location, and 5 minutes away from the Capitol. Tiny elevators, but adequate. Room decor was lovely, but dark. But all in all, you will like it!",4,3,-1,1
"nice hotel, great value
Stayed for 5 days in late August with husband and 2 teenage sons. Double-queen bed room was fairly large; small kitchen area with fridge and microwave was convenient. The room was well-appointed and very clean, and the only thing I could criticize is that the carpet was worn. Location was excellent, just a short walk to the Riverwalk and other attractions. Every single hotel employee we encountered was friendly. Breakfast included pancakes, biscuits & gravy, oatmeal, fruit, and yogurt, and real scrambled eggs. Also it was great to get snacks (that served as a meal on more than one occasion!) and drinks every night--it saved us a fortune, considering that my teenage sons do nothing but eat lately. The rooftop pool/hottub area was clean and enjoyable. This isn't a full-service hotel, but it perfectly met our needs for a very reasonable price. I wouldn't hesitate to stay there again and wholeheartedly agree with other reviewers who say this is a great place for families.",4,4,0,0
"Dirty
I never review hotels whether I have a good experience or not but I just felt compelled to in this case. We received a voucher from AA as a reimbursement and thought it would be nice to use it to visit Colorado since we had never been there before. The minute we arrived at Holiday Inn Select Cherry Creek we were reprimanded for using a third party to book our stay instead of calling HI directly. They claimed the reservation had been made for just one person but my printout clearly stated two people. Even though we were reprimanded they still found us a room with two beds, which was nice. However, our room is very small and terribly dingy looking, I wonder if it’s the room quality we get for booking with a third party or if all rooms are like this. When we pulled the pillows to sleep, they were stained with a substance that I could actually scrape, gross!!! The carpets are filthy, the ceilings are stained, a light switch has so much grime on it that it was probably never cleaned since this hotel opened ages ago. Thank goodness we are only staying here four nights. The bright side is the breakfast, not free but good.",1,2,1,1
"Good hotel in a good location in a great town
We stayed here for a week for sightseeing and family visiting. It's a solid and well run property for all the reasons others have mentioned. The evening buffet was a convenient and economical surprise for the nights when we had nothing planned for dinner. The room was a little smaller than some other suite hotels but plenty of space for a couple. AC was very good (temp was mid 90s all week), but the system was a little noisy for light sleepers. Location is terrific, staff helpful and polite. Unlike some others, this hotel mostly honors its stated policy of not replacing towels unless you request it.",4,4,0,0
"Sometimes location isn't everything.
Sometimes location isn't everything. the Wit has location, location, location, but it lacks many other things. We visited in late June for a wedding weekend.
Located in the theater district, very close to Millennium Park, the Wit is near great theaters, restaurants and the other cultural attractions for which Chicago is known. 
the Wit itself has a great rooftop bar, unfortunately, it is so popular it seems that you cannot get up to it in the evening without waiting in very long lines. (Even if the hotel has not rented it out for a private party or two.)
That is part of the problem. While the staff is very friendly, the hotel is a cold place (unless, as was the case with our room, it was too hot, then too cold, then too hot again).(Housekeeping tried but never really got he problem fixed.)
While on the subject of the room itself, it has to be mentioned that, if you are not quite strong of arm and fingers, the bathroom door (on a track rather than hinged) is quite heavy. On the outside there is a 'grab bar' type handle which helps, but from the inside, there is but a small indentation instead. If you are a woman with nice, newly polished nails – good luck emerging without damaging them.
On a positive note, the exercise room was clean and well set up. And again, it is not the people,it's the place.
For the cost of a night's stay at this Hilton/Double Tree property, you have a right to expect better.
Much better.",3,3,0,0
"Run down, dirty old place
Well, It is close to seaworld and thats about the only positive for this hotel. The elevator had floor tiles missing, the room was damp, and very stuffy. The sheets were clean enough, just dont take off your shoes. The A/C kept shutting off due to circuit break malfunctioning. The pool was good sized, but again fairly old and rundown - ""floaties"" in the water. The backside windows and doors of a pub opened into this family friendly pool area. The restaurant Dufur, wasnt too bad for food qualitu, but the service was very very slow. Beautiful lobby, but it seems to be the only thing renovated, and I wasn't sleeping in the lobby.
I would not recommend or stay here again.",2,2,0,0
"Fine - just go in with low expectations
I went in with low expectations thanks to the reviews on this site, so wasn't too disappointed even when... (see cons below)
CONS:
- Within ten minutes of getting to my room, I was getting ready inside when someone unlocked and opened the door on me!! Apparently housekeeping hadn't gotten the memo that I'd checked in yet, so they asked me if I was checking *out*. It's possible this happened because I arrived in the late morning (maybe 11 a.m.), and I don't actually know what their standard check-in time is, but please implement some sort of system so that the housekeepers know which rooms have just been checked into.
- Service is spotty - some of the staff are incredibly sweet and will go out of their way to be helpful, whereas others are kind of brusque/rude. I found it irritating trying to hail a taxi when this one particular guy was out there, for instance (he had a thick mustache) - I asked him if he could help me get a cab, and he just stared in total befuddlement at me, then toddled away after this couple who was getting into a car on the other side of the street to close the door for them (not a cab - maybe their own car?). When he returned, he just ignored me, so I asked again, at which point he petulantly said ""They are waiting first!"" - pointing to a family of people standing way out on the street trying to wave something down. Um, how was I supposed to know they were with the hotel? Either way, there are tons of other generally polite ways to be like ""you'll have to wait a minute"", none of which appealed to him, I guess.
- Location: OK, I should specify that this is AWESOME if you're going to Chinatown - it's directly right up the hill. Anything else, though, is a bit of a hike (15 minutes at a super-brisk pace to the Embarcadero BART). I definitely wouldn't try lugging a big suitcase out from the BART. Also, 15 minutes isn't actually that long, but it seemed like forever since the streets leading there are somewhat isolated and creepy. When walking to the Embarcadero or the Ferry Building, I was surprised a few times by people lurking in crevices in the buildings that you couldn't see till you were *right* next to them - mostly just smoking, but one was a homeless dude who started yelling after me, which was a little unnerving. As a single young woman, my #1 dislike is isolated creepy streets, so if you're in the same situation I'd recommend taking a taxi back at night, even if it's not that many blocks.
- For some reason, you're hit with the pungent smell of urine whenever you exit the hotel. I mean, this is just kind of a fact of life in SF, it seems, but they could at least freshen up the area RIGHT in front of the hotel. I couldn't even figure out where the smell was coming from that strongly - were people urinating in the hotel driveway earlier that morning?? (Again, this being SF I wouldn't be at all surprised if they tried, but I'd think hotel staff would prevent that kind of thing on their property.)
PROS:
- The room and bathroom were totally clean! Great Peter Thomas Roth toiletries in the bathroom, too.
- Decently quiet room - I guess I could hear some faint noise, but I slept very soundly (furthest corner room on the 19th floor, left-hand side).
- Very, very comfy bed.
- Although there was no minifridge (which I guess would be a con), they offered to send me up a fridge, which I really appreciated. (It did take about 30 minutes and two separate calls to housekeeping because they kept saying ""just a few minutes"", but eh - I had just been walked in on in my room, so frankly wasn't expecting much service-wise.)
- Some of the staff are so, so nice - one Asian woman (J. Nguyen, I think?) saw me waiting for the computers (which were occupied), and offered to help me print what I needed by having me send it to her email! My item required some weird formatting specifications, but she was totally patient and helpful without badgering me as to why. There was also another super sweet woman working at the Starbucks counter within the hotel (which isn't like a full-fledged Starbucks store with food and whatnot, but has the Starbucks logo and serves some drinks), who was a pleasure to listen to as she chatted up the customers - super warm and friendly.
- Computers (MAC and PC) in the lobby! Wi-Fi too! (None in the rooms unless you pay $10, which was kind of lame, but I was thankful to have it in the lounge at least.)
- For a DELICIOUS breakfast, walk up to Chinatown and get some dim sum to go - check Yelp for the listings. Incredible shrimp dumplings (har gow/xia jiao) at the Good Mong Kok Bakery, as well as some good cha xiu bao (bbq pork dumplings). Golden Gate Bakery is supposed to have the most delectable egg tarts, though they weren't open when I was there (apparently they randomly go on vacation a lot). You can get an enormous bag of dim sum for about $5 and walk around soaking in all the Chinatown sights and sounds as you eat it. 
- Also convenient to the Ferry Building if you aren't carrying luggage (10 mins' brisk walk), which is just the most charming, delicious farmers' market ever on Saturday mornings (and I think they have food stalls there on Tuesdays and Thursdays too).
- Elevators were really fast compared to my expectations from reviews on this site. The only snafu I experienced was trying to get up to my room late at night, and not realizing I had to swipe my card in order to get there (there was a sign saying so, apparently, but it was above the other set of buttons on the opposite side of the elevator). So I got in, pressed my button, and the elevator seemingly whooshed up and then... stopped. Not moving. The screen showed a ""B"" or something like that. None of the buttons seemed to be working, till I pressed one of the lower ones, at which point the doors opened on a completely dark and kind of spooky floor (the conference rooms, I guess?). Anyway - it wasn't broken, just remember to swipe your card at night!
- Windows were clean enough, certainly not filthy (I think my room was 1932? very far corner away from the elevator). Rather small - I caught a glimpse of the room next to mine (closer to the elevator) when housekeeping was in there, and the view was incredible, with super-wide windows! I'd request a next-to-corner room for a better view.
- Value was decent on Priceline - $134 per night for a king-size bed, though with additional $25 tax per night it was really more like $160. Not terrible for the location, but not the best deal ever (I think some people on Priceline were getting this hotel and/or the Hyatt Regency for $95 around the same time, and THAT's a great deal - esp for the Hyatt Regency which is directly outside the Embarcadero BART).",4,3,-1,1
"Worst Service !!
Up on arrival, the hotel chatter left our luggage just outside Hotel Street, we went in to ask for some help to bring our luggage in. The Indian look manager show up and said “here is not Paradise""
I came with our family of six, including two young children and 83 years old mum and dad. There are 12 Luggage altogether. I have to carry it all by myself. The bed room is clean but old.
Front desk guy was again Mr. Here is not Paradise!!!",1,1,0,0
"Our holiday stay at the Handlery
Lovely pool and spa area, best we came across. The staff and waiters were very polite and helpful, especially the concierge, who took us everywhere. The only downside is the hotel was located a little far from the main city area. Never mind, we still enjoyed our experience. The room was a little small, but we put up with it, and spent limited time in the room anyway.",4,4,0,0
"Not worth it
We traveled to Columbus Ohio for a family event. I should have known this wasn't going to be the best experience, as right from the start, the individual at the check-in desk was in such a hurry to get off work, I was barely able to get any questions answered. I had booked a double queen suite, but was told that my room was next to the elevator because there were only two of this type of room on each floor. Needless to say, the person sleeping on the sleeper sofa did not get a peaceful night sleep. We had four people sleeping in our room, but only three towels. The room was fairly small, the beds were uncomfortable, the sheets were scratchy and one was dirty. I had to beg for them to clean my room the next day as their excuse was they were ""sold out"" the night before, as if lack of service was my problem. The outdoor pool ran out of towels and the breakfast buffet was too expensive so we ate elsewhere. I have stayed in other Sheraton's and this one was a big disappointment. There are many other hotels in the area, so I would suggest staying at one of them.",2,2,0,0
"Three and a Half
I wish I could give a 3.5; this hotel is better than average, but not ""very good"". It was clean, good bed, good TV and cable, friendly staff. But the neighbouhood it's in is a bit ""ugh"", it's on the outskirts of town, and, being a LaQuinta there are always some barking dogs. The room could have done with a picture or two on the walls; the solid orange would drive me nuts after a while. Lots of food for breakfast.",3,3,0,0
"Amazing linens:) & Beds
service was excellent, something you'd get at a St.Regis, Four Seasons or Mandarin.
Hotel is small which depending on your view could be charming or not. I enjoyed it,
Beds & linens are amazing which for me is my #1 priority at all hotels. Second, is Service and it lived up to that as well. My only suggestion is to get a room on a higher floor, I stayed on the 3rd floor which has high ceilings but is also close to the street
and I could hear some trucks picking up trash early in the morning. Mind you I'd normally be sleeping but I took a 4 hour nap so I couldn't sleep in the middle of the night. Nothing to be too concerned about and definitely not a reason to miss this place.
Lastly they have the best toilet seats, only in Asia do you see the washlet bidets so
this was a nice surprise. You will enjoy this place,",5,5,0,0
"Great Typical Four Seasons
We stayed here for two nights in August we were welcomed warmly at check in and advised that there were works being done and that there might be some noise we were given a room were we could not here anything apart when the room next door was having a shower.
The Conceirge was great gave us good tips for dinner and lunch as well as giving as us a good recommendation for a private guide for a tour of DC 
On check out the front office manager came out to check if everything was ok just a great stay i can highly recommend",5,5,0,0
"Great Stay at the Orlando
My husband and I spent 4 days at the Orlando in Room 406 from 8/24/12 - 8/28/12. The room was very contemporary-nicely decorated. My only complaint about the room was the bathroom door. It was a large self-closing door that made a lot of noise on closing. We propped it open with a wastebasket during the day. The room was good; we had a view of 3rd street, which we liked.
The location of the hotel was great. We walked to the Farmer's Market, the Grove and to the Beverly Center and to breakfast each morning.
As mentioned by quite a few of the other reviewers, the staff at this hotel is outstanding. While everyone we encountered was helpful and friendly, Johanna was amazing. Each day we would tell her our plans to see various tourist attractions. She took the time to recommend the best way to get there, things to see, where to park, and was just the most helpful hotel staffer I have ever encountered. Curtis was also very nice.
I would definitely stay here again, if in the area.",4,5,1,1
"worst ever
saw this deal on living social, and it looked great. If only they had the attention for detail on the motel as they did the web site. Small outdated rooms, with giant creepy pictures of peoples face close up all over the place. The only upside to this place was the location. Little Italy was amazing.",1,1,0,0
"Highly recommend!
My adult daughter & I shared a tiny room in this modern, tidy hotel. Great for a relatively short stay — the absence of space for any furniture in the room other than the bed started to make me feel claustrophobic. Shower & adjoining WC are separated by a wall but share a sliding door — a cleverly designed solution to the space problem. Great bed, quiet (6th floor), good closet space. Would spring for a larger room, but would definitely return!",4,4,0,0
"Great place for Times Square
This property is one block off of Times Square. It's close just close enough, but not too close. It's also really convenient to the theaters. We brought the kids on the trip and that worked out well too. We'll choose it again because the staff is nice, the property is clean and the location is perfect.",5,5,0,0
"Great place to stay
Loved this hotel, rooms were great, very clean. Nice comfortable bed, big rooms fully equipped kitchen. Concierge were lovely even at 1 am in the morning when I was doing my washing and kept hassling them for change. I had no problem with train noise however our room didn't back onto the train tracks. Would definitely stay there again especially if I bought my children back to San Diego. Not far from little Italy where the food is Devine.",4,5,1,1
"Excellent Hotel in Great Location
The Dream Downtown has been my go to hotel whenever I am in NYC. I have stayed at all of the hotels in the this area inncluding Gansevoort, The Standard, Maritime and the Soho House. The Dream Downtown is new and modern, chic and trendy. There is a built in scene at the hotel downstairs with DJ and there is PHD on the roof. The rooftop bar has fabulous views and is very upscale. There are plenty of beautiful people in line making it a difficult door to gain access. 
The location couldn't be any better. It is steps away from great restaurants, nightclubs, lounges, shopping, the high line and much more. You can't go wrong at the Dream Downtown.",5,5,0,0
"No Water?!?!?!
When I first checkedin, and ""welcomed"" by a very rude staff, I thought to myself, this is just another airport hotel, especially at LAX. I understand, staff are overworked, underpaid. So I didn't mind that much. 
This morning when I get ready for the airport, go to washroom, turn on the water, THERE IS NO WATER! This is absolutely horrible. The staff recommend I use the bottle of water, not to mention, it's really really tiny. I can't use 15 bottles of water to shower!
I will NOT recommend anyone staying here, let alone corporate travellers.",1,1,0,0
"Pros and Cons to this Sheraton
Pros: 
1. Nice entrance to the facility
2. Starbucks in the facility
3. Bed was comfortable
4. Free shuttle to airport
5. Ask hotel for taxi to Venice Beach - worth the experience for dinner
Cons:
1. Next to 2 other major hotels (Marriott)
2. No place to walk for meals
3. Concerned about bed bugs (room 407). I got bitten twice the night we stayed in the room. I was not bitten before I went to bed that night but woke with two bites (one on my leg and one on my stomach).
4. Showerhead was dirty and did not have proper pressure
5. The bathtub did not drain properly so if you took a shower you were swimming in the water
6. For the $ 150 a night we expected the basics 
7. Would never stay there again",2,2,0,0
"Worst place ever
This inn hasn't seen a major renovation in 30 years. It had seventies decor, the beds were too soft and lumpy and the wallpaper was peeling off all over. The bathroom you couldn't move in as it was so small. The front desk staff were unfriendly and not helpful.",1,1,0,0
"J.W MARRIOTT WASHINGTON DC
THE LOCATION of the hotel is great.Starbucks in the hotel is a great option for paid breakfast.There is nothing in this hotel for the price you pay which justifies it..The rooms are normal.Toilets are very small.There is no""personalised service in the hotel, it is an outright commercial hotel. Everything is charged as an extra.(1) VALET IS US$47 per night and you have to wait for 20mts-30mts for the driver to get your car back!!!, not the service you expect for the price you pay for valet parking.When you drive in there is no space for you to aprk the car and do check in and drive the car around to a car park closeby, so you have no choice but to give your car for valet car park.i parked the car for one night and i received a bill with charges for 3 nights. IT TOOK ME 4 HOURS to get this rectified.(2)If you need an adapter or charger to charge your laptop battery/ handphone you are charged for it.So if you have forgotten to carry your international adapter suitable for charging your electronic goods in the US.(3)WIFI in today's day and age is charged too.!!!.If you stay in any hotel anywhere else , you can still cover this area , the white house, museums, historical monuments very well by using the hop on hop off bus effectively. so i dont think this hotel justifies the location advantage at all.I WILL DEFINITELY NOT RECOMMEND THIS HOTEL TO ANYONE.",1,1,0,0
"This is my favorite hotel
I stay here frequently, since I work for OSU but I live in Cleveland. The hotel is spotlessly clean everywhere, even the elevators and it is very quiet. The rooms are large and comfortable. The staff at the desk is efficient and polite, they will take care of everything. The breakfast is always good. When I travel other places, I always miss this hotel, because they are never as good, not even the big Hiltons. No joke, when I walk into my room I literally say ""Ahhhhh....""",5,5,0,0
"great hotel for location
the location of the hotel cant be any better which a short walk to Times Square area for eating out and all the theatres it is very handy.
The hotel is also a short walk from the Empire State Building as well so handy for those who want to go there.
The downside of the hotel I found was the rooms were small
We were in room 1403 and near the end of the holiday a leak developed in the bathroom from the room upstairs however looked like this was an on going problem and also the tiles in the bathroom were also in a bad need of a clean.",3,3,0,0
"Good Place
I stayed for a night while in Chicago for business. The hotel is in a very busy and conjested area on Cicero Ave just south of Midway Airport, but is located in a large hotel complex, so parking is easy and convienient.
The hotel is modern and fairly well kept, except for somewhat dirty carpets in both the hallways and my room. The check-in staff were very friendly and helpful, as were the staff at check out.
My room was spacious and nicely updated with a flat screen tv, many stations, good wifi, fairly quiet air conditioner, spacious and efficient bathroom, etc. However, as someone else mentioned, the toilets are very loud when flushed, much like those on a plane. The only small complaint about the room would be the office chair which was very low relative to the desk, and the sound proofing to the hallway; every conversation of people walking down the hall could easily be heard in the room.
There are a few restaurants in the complex as well, which are a short walk away which is nice.
Overall, a good choice when in the area.",4,4,0,0
"Do not stay here
I stayed here with my dog. Its $15 a night pet deposit. I tried to call to find the cost before booking but their phone was not working. The breakfast is inadequate. It has bad foul tasting orange and apple juice. The waffle syrup is too runny, I used grape jam on my waffle. No yogurt either. When I took the dog walking, I found out the building is run down. It is so old. The owners are so miserly, its unreal. I would not recommend staying here. You might catch something.",1,1,0,0
"Old but nice staff
This hotel was old, and you could tell. The AC didn't work very well and the whole room smelled musty. They also didn't even bother to put a comforter on the bed, just one blanket. I only paid 40 through priceline and I thought it was too much. However, the staff were very friendly and helpful.",2,2,0,0
"Ridiculously good value
Best Western properties aren't exactly known for luxury so I was a little skeptical. But I was very impressed when I got to my room and found bamboo floors in the room and heated ceramic floors in the bathroom, this is probably the nicest BW I've ever stayed at. TV was a little small, 32"" I think, but overall the room was very spacious. Neighborhood is lots of fun during the day but quiet at night. Complementary breakfast was a nice bonus. Front desk staff was very courteous. My biggest complaint is the lack of individual temperature controls in the room and it was a little chilly, but I dealt with it. Street noise wasn't that bad from the 7th floor. Would definitely stay here again.",5,3,-2,2
"Great Hotel--GREAT stay!
We stayed in this hotel for the first time for 2 nights with our 2 children--10 and 13.
Everything was WONDERFUL! We stayed on Executive level and the staff there are amazing and work their tails off! It was SOLD OUT the weekend we were there and you can imagine what breakfast was like....CRAZY!! But, the staff did EVERYTHING they cold to keep everyone happy. I do think they should have more than ONE area for breakfast if you are having people from multiple floors eat here! 
All of the staff was so helpful and friendly and polite--Way to go Hilton!
We did not have a remodeled room BUT...we did have a room with 2 baths and THAT is worth it's weight in GOLD! LOVED IT! Also the staff at the restaurant was VERY accommodating...going out of their way to get me a grilled chicken breast....that's all I needed and they delivered!! We will surely stay here again--next time we are in the city and I hope this review helps others!",5,5,0,0
"1 Star is a generous rating
Everything you've heard about this place is true and then some.Rude staff,deplorable condition of rooms,looks like it hasnt been renovated since the Hoover administration was in office.Good location is the only good thing to be said about it.",1,1,0,0
"Weird evening - strange response from management
I left this establishment disturbed and very surprised at management's response to strange noises, doors slamming. I had a room on the first floor with a connecting door to another room. The guests in the next room were constantly playing with the door in what I assumed was an attempt to enter my room. I went to the front desk and asked if there was a problem. Their response was ""they felt the room was too small"" and decided to move. However, throughout the night the ""guests"" continued to fidget with the door, slam doors and knock on my walls. 
I decided to leave and was told that no one has been in my neighboring room at all. Very strange. They also told me the hotel was full and had no other available room. It was far from the truth as the parking lot was completely empty. 
It was the strangest hotel experience I've ever had. I would never recommend this place to anyone.",1,1,0,0
"None existant housekeeping
I stayed here for 7 days, and the housekeeping service quality is just pathetic. I requested to change bed sheets after 3 nights, and they never did, even though I requested every day ever since before I left the hotel. And the worse part is, at some point, they just stop cleaning up my room. Even after I called the front desk and asked for a room clean up, and the person promised ok, and requested me to leave the room for them to clean up. So I left, and after I return in the evening, the room is still not touched at all. When I called again, he told me the housekeeping left the hotel at 5pm, and there is nothing they can do now. 
I will not ever return to such kind of filthy hotel again, ever",1,2,1,1
"This hotel is in a great location
I stayed at the Sheraton Downtown for five nights during a recent convention. This hotel is in a great location - right on the 16th Street Mall so there are plenty of bars and restaurants within easy walking distance.
This hotel is made up of town buildings located on opposite sides of Court Street. I stayed in the Towers and it took a while to figure out how to get from building to building - without going outside. Many a guest was confused upon arrival but once you figured it out, it was easy.
The staff was very pleasant and helpful.
My room, Tower 520, was a bit on the small side but very clean. I stayed in the room myself and found the storage to be somewhat lacking. Small drawers but lots of closet space. I imagine if you had two folks sharing the room, it may be a problem.
The bathroom was also small but had a full sized tub which was nice.
My room was a bit noisier than I prefer. There wasn't a whole lot of traffic, but I could hear the odd siren going down the street. I could also hear music blasting from some bar on 16th Street. This was only a problem on Friday and Saturday nights.
There was a pool outside but it was chilly the day I went out to look at it so no one was swimming. 
Went to several large meetings at the hotel itself. Some of which were catered. The food was very good and the staff again very pleasant.",4,4,0,0
"Amazing customer service, great rate, and Free parking too!
We continually are impressed with the great rates, clean rooms, and amazing customer we receive at Homewood Suites. This past weekend we headed to Denver for a little change of scenery from the mountains and called Homewood at the very last minute. Aaron (pronounced ""A-Ron"") at the front desk didn't just match our Marriott Friends/Family rate, he BEAT it! Much appreciated! He knew we were a tired family of 5, so when we showed up 2 hours before check in, he let us go straight to the room. The rooms are great - love the 2-room set up and kitchen and I'm a big fan of the comfy bedding. The coffee and hot chocolate flow 24 hours/day (the marshmallow jar is a big hit with the kids) and the pool/hot tub are clean and warm. For dinner, we wanted to walk across the street to Pizzeria Uno. But when our baby started exhibiting signs of not being able to make it through a sit-down dinner, we spared our family the stress and decided on carry out. The restaurant sold us make-your-own pizza kits and Homewood willingly opened their kitchen to us. The kids had a ball making their own personal pizzas - and without the stress of a screaming baby in a restaurant. The bottom line: Homewood Suites/ Denver Airport gets it. A+ service and willingness to accommodate any guest, even our crazy family. Oh - but if I could change one thing - I would have them allocate just a few rooms for families with pets. Then we could stay longer!",5,5,0,0
"Can't believe I wound up staying here again.....
I didnt realize it was THIS place until the cab drove into the driveway. I did NOT have a good experience here last time (when they shut the water off in the entire hotel in the morning) and I did not have a good experience here this time either. Mostly because my room was OLD. Like ancient. it smelled bad. The carpet actually felt damp (on the 8th floor) and so I wore my shoes around the whole time I was there. Having to put your work heels on the moment you roll out of bed? not ideal. 
The lobby is under construction. the people in the restaurant are nice. Other than the staff being friendly, this hotel doesnt have much going for it. it's close to the airport, but not in a good area of town and there are no restaurants nearby.
I will not be making the same mistake again.",2,2,0,0
"Good choice for Seaworld visitors
We stayed 2 nights at Padre Trail Inn. Location is good, only a short busride from Sea World and 5 min walk to oOld Town. Clean room and friendly staff. Service rating reduced because breakfast was poor, only some small tasteless bun with coffee or tea.",4,4,0,0
"Great hotel in gaslamp quarter
Great location in the gas lamp area of downtown San Diego.
It is a beautiful hotel from the lobby to the rooms.
The rooms are modern, clean and quiet
Complementary breakfast is very nice with lots of choices.
The hotel has a small bar.
You are located right in the middle of the action surrounded by shopping, restaurants and bars.
You are walking distance to the San Diego convention center.
I recommend this hotel!",5,4,-1,1
"Three wonderful days
I returned again to the Four seasons and although my stay was wonderful,I had a much better experience on my last visit a few months ago.As,always, The Four Seasons is at the top of the luxury chain. On this visit , my room was on a lower floor with a limited and terrible view that greatly impacted my experience.
When I informed the front desk about this,I was told that there was nothing that could be done.I was somewhat disappointed to learn of this fact due to the fact that I am a repeat guest and other friends of mine traveling with me and visiting the same hotel for the first time were upgraded to a much nicer room with a fantastic view.Interesting to note that I convinced my friends to stay here instead of another well known Beverly Hills luxury hotel based upon my experience and stay a few months ago.
The staff ,with particularity at the pool area were exceptional and as always restaurants and bars were sensational.
I love the energy ,buzz and quality of this hotel and love the fact that but for my poor room on this visit ,everything else was top shelf.
It is funny how one small event can impact a stay .When I return to LA next month, I will most likely return to a different hotel where customer loyalty has greater signifiicance",5,5,0,0
"Helpful staff - useful location
The front desk staff were very helpful. The room was fine - bed comfortable and bathroom clean. The shower was excellent. Breakfast buffet plentiful with good range of food, cooked and cold. Free wifi. Near to the metro and easy to find a cab.
We got a deal through expedia where we booked not knowing which hotel we would be going to and got a very good deal.",4,4,0,0
"great expectations... big disappontmets
I accompanied my husband to a conference in Philadelphia.We took a laptop and IPad for both of us as staying in touch with the family and friends is my traveling priority.After trying to be connected with WI FI and having failed it for several times I called the reception and they said they were experiencing some problems with the internet and suggested I go downstairs for the password..which I did but to my surprise I was told that Internet is not free.. for extra $10 I can get connected and enjoy the stay at the hotel.Well, I enjoyed the view over the Franklin bridge, the six pillows on our king bed but refused to pay extra for the internet. Even in the third world countries hostels and hotels offer free internet service!.",2,2,0,0
"Not up to Courtyard Standards
The staff here was very friend and accommodating. But, the facility hasn't been renovated in a while. I also found the internet service very flakey. Hopefully, they will update this property soon and overhaul the internet service.
Tip: I visited in the middle of June and apparently there is a giant yearly cricket migration going on. You might avoid visiting Austin during this time of year if you want to avoid the insects.",3,2,-1,1
"""Feels like Home!
I have enjoyed my stay and am Very comfortable here! I have found ALL of the staff to be friendly and of SERVICE. This has been a reassuring experience that service to the customer is still in practice. Nice home style breakfast, nice antiques and Old World setting in the heart of the City. 15 minutes from Downtown and Hollywood. Great convenient, cozy getaway. I'll be back and will tell friends. Thanks! Dale from Santa Barbara...",5,5,0,0
"First class service from the staff.
We stayed in NYC for 8 days. We decided to stay at a smal hotel, and we are very glad we did. Excellent staff, right from the beginning, very serviceminded. When we return to NYC in a couple og years we will stay at Sohotel again, thats for sure.",5,5,0,0
"Great hotel
Stayed here in November, lovely hotel, really nice decor in room really clean. All the staff were very friendly and helpful. Food in wheeltapper was really nice my only complaint was that the portions were too big!!!! Great place to stay in New York and really central, highly recommend",5,5,0,0
"Broken promise
For the price I did not have a very high expectation for this hotel. When I arrived, I was told the King I reserved was not available. I had to take a double. Not a big deal, but I did ask the night staff if they could assist me with a ride 2.8 miles down the street. They said, no problem, the staff in the morning would assist me. The next morning I was told.. NO. We wont give you a ride. Somehow, I expected that.
The facility could use some attention to detail and a freshen up in the bathrooms and halls.
Below average hotel with poor customer service. You get what you pay for.",2,2,0,0
"In need of refurb
Hotel is in a decent location but the whole place is very rundown.The rooms are clean but after some of the reviews earlier in the year regarding rodents and bed bugs they must have had to sort things out.Staff are helpful and there are around 600 rooms so it is usually busy,especially with large groups of young people.There are ice machines on every second floor but make sure you get a room well away from these as they are very noisy.",2,2,0,0
"Would stay again on next trip
We stayed at Hotel 71 for a girls getaway overnight stay to Chicago and would defintely stay again and refer to friends At check in we knew we had made the right choice. Ben Nelson made us feel right at home . Ben and Brandon in Hoyts bar were friendly Drinks were good conversation better We were missing the remote to the tv and a replacement was found in no time and the person who brought it to the room even waited to make sure it worked . We even had umbrellas offered to us since it was raining Well worth the price and it is defintely well situated for all our needs location wise As fellow review guest have said had problem getting thermostat to deliver cool air . Need more lighting and mirrors in the room when used for 4 girls .Beds were very soft and we slept like princesses It's a definite choice on return !",5,2,-3,3
"Short Weekend of fun
We planned a short trip to Chicago and didn't want to stay down in the hustle and bustle of the loop. This is our second stay at this hotel and remembered how great it was from the first time. The hotel is very charming, the rooms are smaller than your bigger hotel chains, but they are VERY clean and comfortable. The staff is polite, knowledgeable, friendly and helpful. The bathrooms are very clean and I love that the windows open in the rooms! My ONLY complaint is that the bath towels are small and they are hard! The location beats all! the neighborhood is fantastic. It has great independent restaurants and bars, and also has a few chains like panera, starbucks, caribou coffee, etc. Its close the the bus line, and for only $2.50 you get a scenic route to Michigan Ave. Its great! Its also a short walk to Boys Town and Wrigleyville. 
we love the place. we will definitely stay here again.",4,5,1,1
"Noisy, Dirty & AWFUL!!!
Hallway noise was ridiculous, including the ""Housekeeping"" call at the adjoining room at 11:30PM. Walls are paper thin. Bathtub would not drain. I now have the worst case of Athlete's Foot I have had in years. Road noise (from I-465) was relentless. WORST Wyndham property I have ever experienced. Done!",1,1,0,0
"Out of the way location
We stayed here because it was ""downtown"" but truthfully it was a few blocks from the action on 6th St. We got a great rate and I'm sure the location was the reason. If you don't mind walking 5 or 6 blocks its not so bad. Hotel interior was nice, pool area was great. Beds in our room were pretty uncomfortable- old and saggy matresses. We got great advice on area restaurants from the guy at the front desk, the bartender in the bar area was great as well.",3,4,1,1
"Not too bad but......
I will say to start that the customer service was EXCELLENT!!!! We arrived early and the front desk clerk made a special effort to get us checked in. We were able to check in about an hr before normal check in time. We got into our room and realized that we needed to catch the shuttle. We hurried downstairs and the shuttle had just left. The front desk clerk rushed to get him to turn around real quick and pick us up. That part of the trip was fantastic. The cost was ok....I personally think for $160 breakfast should be included but whatever. The room/hotel is decorated very nicely. The rooms were clean but there was an odd musty/mildewy smell but it wasnt over powering. The only real complaint I have is the bed. It was aweful. I tossed and turned all night. It was like sleeping on concrete. If you like a firm bed then you're in luck. The main reason I gave it the average rating is because of the bed and when I book a hotel for one night I paying for the bed above all else. If you can sleep anywhere then I recommend this hotel. One minor thing is that the daytime clerk told me that when we needed to come back to the hotel and it was after the shuttle was done for the night to call and they would call a cab for us. That didnt happen. Luckily there were cabs lined up when we needed one so it turned out not to be a problem. btw....if you like to walk and your booking for reliant stadium then its within walking distance but if not it's about a 20-30 min walk in a bad part of town.next door to a kroger/gas station and 24hr cvs....not many restaurants near but a few miles down the road is Capt benny's .....awesome seafood.",3,2,-1,1
"Good Value
quite a good hotel. As usal in NY, not a large room, but everything worked well. Location not perfect, but good enough. Very clean, modern bathrooms and not run down like a lot of medium hotels are. No frills but nothing at all was wrong. The beds were cofortable and firm, room was totally quiet and I liked the free umbrellas for the rain ! small touch but typical.Quite liked the neighberhood, not fancy but not down and out, almost like a place to live rather than a tourist area. Great coffee shops and near some good discount stores.",4,3,-1,1
"Good experience
I was there for 2 nights. The hotel is very nice, a bit of an older hotel but that added to the charm. Staff was very friendly and helpful. It was in great shape and very clean.",4,4,0,0
"Good Older hotel with decent restaurant
Spent 2 nights recently. Comfortable. Rooms are somewhat 'tired' but good value for rate I paid. 2 really good features: Starbucks coffee, well-made in the coffee bar in lobby; and quite good food for dinner in dining room . I had grilled fish that was tasty and not over-cooked.
I found the front desk staff to not be properly energized in responding to guests. However, all other staff were gracious and responsive. Shuttle to airport runs every 20 mins.",3,3,0,0
"Great Location/Value
Great place to stay in the DT area. Its connected to the underground system and close to everything you might want/need. Staff is great. Friendly and accommodating. Can't beat the cookie either. While I was there, there was a photo gallery on display near the conference center. Must see.",5,5,0,0
"Good location, a bit disappointing
I am a Hilton Honors Gold member and have stayed in a plethora of Hilton Hotels throughout the World. The Checkers Hilton in downtown Los Angeles was certainly convenient but I do not view this property as a great representative of the brand. Of course, I knew prior to going it was a Hilton which is trying to assimilate in an old building which likely dates back to the 1920's. This translates into the probability of smaller rooms and may I say, small may not be the world to use as it related to my particular King room. It was smaller than small. If you put the bathroom and closet together, it equaled the size of my room. 
In any event, the greeting process at the front entrance was none existent. Of course, it is possible the doorman was busy doing something else at the time of my arrival, but there was also no bellman available. Fortunately I was able to handle the luggage on my own and did so without a problem. The lobby is more modern and represents what one would expect in a smaller property but does not represent the nostalgia of the days it was built. Oddly, all signage on property including room numbers, have an elephant logo which is likely from a prior flag or owner which has nothing to do with Hilton. I believe I saw a similar logo on a hotel in Dubai but cannot be sure and I'm not certain what flag was on this property prior to Hilton. Upon entering the room I was surprised with just how small it was. Frankly, it was disappointing. The bathroom was large, modern and full of marble which was pleasant to the eye. My issue in my room (601) was there was a constant noise originating from shaking pipes all through the night and the toilet ran all through the night as well. Further, there was a constant issue with the cable/satellite tv of losing channels throughout my stay. Finally on what turned out to be my last morning at the hotel, the satellite was completely inoperative for a period of three hours which is when I decided to check-out and go to another hotel. Also, the bathroom had mildew on the wall and along the baseboard was filthy dirty.
I did have room service which was purely average and I also tried the restaurant which offered a great salad and my entree of fish and chips was severely undercooked. 
I'm sure this hotel has a chance of doing well and it appears they are trying to do the best they can with what they have to work with. Unfortunately during my stay, it represented a brand of much lower standards and even though I knew it was a ""boutique"" style property, that actually increases my expectation level, not decreases it. 
I would not stay at this location again as the alternative choices are too great. One good thing about the stay, the bed was extremely comfortable, if one can get over the noise from the pipes.",3,3,0,0
"Barely worthy of Westin Name
I stayed here Memorial Day weekend with my family using a priceline reservation. I am thankful that at least I paid a price that matched the quality of the hotel. 
The common areas need a face lift and the service was lacking. The area for drop off/pick-up is not large enough to contain the traffic and there was not enough staff to handle moving cars. There was not a person to open doors for guests despite the turning door being broken and only one swinging door available to enter / exit. There were not enough people at the front desk when we checked-in and therefore there was a large room. My key did not work the first time prompting me to go back to the desk. The man greeting cars / parking agent told me that there were no garages around hotel and it would cost $42 / night to park. When I told him I'll find a place, he handed me a photocopied list of local parking garages. There was water in the lobby with fruit in it, but it was empty since there was no one to fill the containers. There was a coffee service / breakfast bar in lobby, but the woman was slow and difficult to hear. My advice to management is to hire one additional person to open doors, fill-up water, direct traffic as cars come in. 
On the the positive side, the rooms were plain, but comfortable and good sized. The heavenly shower was the best feature - lots of water pressure and volume. The room also had a refrigerator that could be used for beverages since it did not contain mini-bar items. The TV was flat scree,n high def. Beds were also comfortable. 
The location is decent. There is a real Starbuck's close by and an Au Bon Pain for breakfast food - take a right out of the hotel and then continue turning right looking for ""Lincoln"" restaurant. Starbuck's is next to Lincoln and ABP is across street.",3,2,-1,1
"My trip to Howard Johnson
The breakfast was okay, the milk was warm and the food was not fresh. The floors were dirty and the rooms were dirty. But, it is a good value for the dollar at the location. I did not spend a lot of money. I was happy about the value of the place.",3,2,-1,1
"Should have researched this hotel better
I have stayed at dozens of Residence Inns across the country and like them for the ""home-like"" environment they provide. In planning our family vacation to Boston, I selected a Residence Inn because I wanted to have most of our meals in the suite. My daughter has severe food allergies and it is difficult to eat in restaurants. My expectation for the kitchen was to have a stove including an oven- something that i thought was fairly common in a Residence Inn. This unit has essentially a hot plate and a microwave. For most folks, this would probably be perfectly fine but again I planned to cook meals. Unfortunately the icemaker in the refrigerator was broken and could not be repaired during our stay but the kitchen gave us a bag of ice. This is not a criticism but rather a failure on my part to research the property better.
I made this reservation in April and at the time there were no two bedroom units available. I continued to check the reservation site for a two bedroom but none ever became available. I reserved a room with two queen beds to accommodate my husband and I and our daughter. Upon checking in, I learned that there are only eight rooms with two queen beds and all of these rooms overlook the busy Charlestown bridge road. This property has a very limited number of two bedrooms and I learned upon check in that for the most part, these are never available. Again, not a criticism but poor research on my part.
Overall this property is fine, the location is lovely, the staff was friendly and willing to help. I would recommend it to someone visiting Boston who did not plan to cook in their suite. We did not participate in any of the food service - breakfast and snacks but the area was always very busy so it must have been good. 
At over $400.00 per night, I expected more.",4,3,-1,1
"Great but noisy
I stayed here just one night for work. Room, amenities and service were all excellent. I particularly liked the complimentary happy hour drinks in the afternoon. Only drawback - and not insignificant - was the noise coming from the hotel bar at night. It was very loud very late into the night. Not ideal when trying to get some sleep on a business trip. I was staying on the ground floor, and it's possible this isn't a problem on higher floors.",4,3,-1,1
"Elysee is more than a ""hotel""
Stepping into the Elysee is stepping into a special place that is private and quiet, and at the same time, courteous and friendly.
The furnishings, artwork, and lighting are a tasteful mix of older pieces that work perfectly toward a ""residential"" atmosphere. Nothing is ""commercial"" or ""hotel standardized"" -- everything is comfortable.
The breakfast buffet is totally fresh with good selections - and the wine reception on week-day evenings features prosecco wine, olives, cheese, bread, crackers.
Guests include both those younger and older, singles, couples, and families, some on business, others on leisure, and from all parts of the world. This makes for a great social milieu of the club room at breakfast, and at the wine reception.
Elysee in unique in NYC !",5,4,-1,1
"Extremely tasteful
I was impressed on how well it was appointed, attention to detail was very impressive as well! I will not hesitate to return.
It was well located to transportation to just about anywhere. Very easy to get a taxi as well. I also loved that it was very easy to walk to all types of restaurants. The views of the city were absolutely breathtaking .",4,5,1,1
"Nice Place - Very Hard to Get To
This is a very nice place to stay and the atmosphere is really nice. We had a weird shaped room that had a setting area like a cut out add on. It was the strangest thing I had ever seen. Our room faced the indoor arboretum and they were having a large wedding/party that night. It was very loud and disruptive and went on until almost midnight. It is VERY-VERY hard to get in and out of this location. You could tell the highways have been built up around it and left the access very hard to get to. Everyone at the Hotel is very nice and helped with what needs we had. They need to upgrade their TV's, but other than that...Overall – Good Value.",3,3,0,0
"So disappointed
I have stayed at the ""W hotel"" in London and was beyond impressed with the rooms and service. However the ""W"" on the Lakeshore leaves a lot to be desired. When I first pulled in the 3 valet personell were fighting with each other over who had to take my car, pretty bad first impression. When I got to my room I found it was basically a comfort inn with a little paint slapped on the walls. I pulled back the duvet to sit on the bed and the white sheets were filthy!!! The furniture is what looks like Ikea, with scuff marks and damage, the bathrooms is tiny with dirty walls and the walls are so thin you can hear EVERYTHING!!! I definitely would not recommend staying here, for the same price you can definately find a much nicer room in the area.",1,2,1,1
"Alden-Stay away if you have any sense at all!
I can't believe the great reviews I've read...I had been there less than ten minutes when I came to the conclustion I will NEVER enter this hotel again. The valet parking-$28. Ridiculous. The lobby-very cool and trendy. Front desk attendants-snarky. I am on the third floor-which is apparently where all the Priceline shoppers are lodged. There is actually an ashtray on the side table; it's been so long since I've seen one I wasn't sure what it was. I didn't even realize hotels still allowed smoking in rooms-of course when I asked to change rooms I was told they were sold out now. I really can't imagine that's really ever happened here!! The lower half of my windows are painted black to disguise the roofline view-very depressing. The blackout shades mentioned in their website are non-existent-there aren't any robes either as promised. Room 305 has vinyl, faux wood blinds. Neither the bedroom area or the bathroom had a waste can. Really? Should I just throw trash on the floors? No wonder the carpets are so dirty! And lastly, and I kept thinking that I've only been here an hour or so now, what other issue am I going have?? There is also no room service menu or hotel guide anywhere in the room. I always thought room service was a big moneymaker for hotels-apparently not for the Alden! No ice bucket, either. When I went to the front desk to report these various issues, the staff questioned me as to whether or not I was sure there was a trashcans or a menu. Two positives on the stay- ice and two trash cans were promptly delivered when I brought it to their attention. The bedding is phenomenal-it's too bad they don't spend time working on more comforts like these for the facility. I've never written a poor review of anywhere before but I feel so strongly about this place I had to share my experience.",1,2,1,1
"disappointing
I stay here everytime I have an early morning flight out of LAX and have always had a good experience . However , this time was a disaster.3 calls downstairs for a robe and 1 1/2 hours later ,no robe. They could not tell me what time the airport shuttle comes 
They would not transfer me to the General Managers voicemail ,but I did talk to his assistant the next day and he still will not call me back. As a Platinum member,this is unacceptable.",2,2,0,0
"Definitely a keeper!
I stayed here with my 8 year old son. Upon our arrival, we were treated like royalty (which we are not!). The bellhop readily engaged in some fun humor with my son. The rooms are exceptionally unique and pristine. The wine tasting is a nice touch. We ate at the Blue Mermaid for dinner and breakfast and the meals were excellent. All hotel staff, from front desk, to the restaurants, maid service etc., were refreshingly friendly. The worst part? I had to leave and head back home! I love this hotel and I love San Francisco!",5,5,0,0
"Location is the Plus
The location is perfect for the walking tourist. Within walking distance to Broadway shows, NBC studieos, Fifth Avenue, Central Park & Intrepid. Easy access to subway for going up or downtown. Basically this is an old hotel that needs an overhall--The carpet was dirty and worn, the walls needed a fresh coat of paint as well as woodwork a good dusting. The tub needed refurbishing. Linens were clean on bed and the interior room was quiet. The staff was courteous and helpful. Was able to check in early as a room was available. The price was resonable for NYC.",2,4,2,2
"Don't Bother
My husband and I stayed 4 nights at the Mountain Star and it was 4 nights too long. The property is dated and not very clean. It is overpriced and certainly not updated. There is no on-site maintenance. If you need something fixed good luck with a quick resolution. The first room we were in had a broken door lock. It was not secure and did not work. We were forced to move to another room and then when we tried to shower, the shower was broken in that room. If something breaks they replace it with whatever they have, i.e. phones with different room numbers, etc. 
I would not recommend this place to anyone. It's a shame because I think in its hayday it might have been a nice place but not any longer.",1,1,0,0
"room not ready when i got their had to take a diffent room
told them i would be in early an needed a smoking room the room was ready and had to take a non smoking room",3,1,-2,2
"A Fantastic School Trip!
Outstanding service! Our school group of 37 stayed here and we were treated exceptionally well! My hat goes off to Manny at the front desk for the outstanding check in and accommodations he provided to us and our students. The location is easy walking distance to Hollywood Blvd. and the Kodak Theatre. Metro close by as well. The rooms were great and the breakfast provided was outstanding! It was a great way to start our busy days. I was thrilled how we were treated and was impressed by their patience and understanding with all we needed. I would highly recommend this location for any school group visiting L.A. and wanting to see Hollywood! Everyone was so polite and happy we were there! We LOVE Los Angeles and all the people there! Thanks for a great stay and helping create such awesome memories for our students!",5,5,0,0
"Too many good choices in Chicago to stay at this hotel!
For $210 per night, in a city with many, many choices, I was really disappointed with Hotel 71. Here were the good points: Great view from my 32nd floor room which was large. Here were all he negatives: hallway had a really unpleasant, musty, moldy smell due to a water pipe break from the past weekend. They had fans going, but the smell was really unpleasant. I was told that most of the floors have this issue with no apology. I was late getting to my appointments so I had no time to argue. Also, the hotel is due for an overhaul . In my bathtub, the drain stopper did not work so no baths, just showers. Also the shower gauge for hot to cold was falling off. AC was on high, the temperature outside was only about 65, but due to the exposure and corner location the run heated up the room to where is was overly warm. When I ordered room service for dinner, I told the room service attendant on the phone that I would like to use the $10 coupon I was given that clearly states on the coupon that it can be used for room service. This attendant told me I cannot use if for room service, it is just for dining in the restaurant. After I explained the coupon, he said, ""I have to check with my manager"". The manager did call me shortly after, apologizing for the staff member who gave me the wrong info. This manager was the ONLY employee at this hotel that seemed to have any understanding of customer service and offered to comp my cheeseburger. My salute to him, but too many other issues, stated above, would take this hotel off my list for future visits. It is a shame, because the location is good and the structure itself is nice. After some room renovation and customer service training to the staff, it could be a good choice. Last month I stayed at the Public (formerly the Ambassador East). Fantastic hotel! I will stay there next time I am in Chicago",2,2,0,0
"Perfect stay as always
This is my absolute favorite hotel to stay at in Austin. The location for us in wonderful. The staff are the absolute most genuinely caring staff I have ever come across. This hotel is packed full of little details that brings this property above and beyond the call. We cant wait to stay here again!!!",5,5,0,0
"Great Location!!
We just stayed at this hotel from March 11th to March 14th 2012. The hotel is in a fantastic location and we were greeted with smiles from the cute bell boys. The decor is very cool and still feels warm, especially the restaurant at the entrance. The lobby is on the second floor which is inconvenient. The staff at the front desk were nice but didn't explain anything about the services offered or the Ipad that comes with the room (which was great) but we had to call and ask a million questions that should have been answered before they were asked. The room was small, king bed on the 23rd floor but the bright light and amazing views made up for it. The bed was really comfortable and I would stay there again.... but not eat there... the room service for 2 burgers and water was $77.",4,4,0,0
"Didn't Meet Expectations
We were really looking forward to staying at The Palace and the views are wonderful, location great, the lobby is very nice and concierges are very helpful.
It was the other staff that didn't meet expectations. We were rarely if ever spoken to -- no ""Have a nice day."", ""Welcome back, did you have a nice time."" -- nothing, ever! We were there 5 days, do they have don't speak to the guests unless spoken to policy? When we checked in other guests were greeted with hello's and have a nice day. 
Also in our room there were two lights out in the bathroom -- one very obvious -- that didn't get changed until mentioned. And the rooms are a little dated, but I guess they are starting to renovate them. Turn down service -- for the price of the rooms -- maybe a chocolate?",3,4,1,1
"Not impressed...
We booked this hotel because of the free shuttle to the baseball stadium. We booked four rooms for 10 people. Before booking we made sure to ask if the shuttle would be available to take us to the game. Yes, yes the shuttle will be available. When we got to the dump and asked about the shuttle, it was no, no, only on the weekends. The couple that entered behind us also were told there would be a shuttle. The neighborhood was scary. Someone from our party went to the parking lot to smoke a cigarette before bed and mentioned that several people were going in and out of the front door. He thought it looked like drug deals were going on. The ""excercise room"" consists of an excercise bike and a treadmill in a room the size of a closet with no ventilation. We just opened the door and the smell of sweat and body odor was overwelming. I will some up this reveiw with one word. Ick!",1,1,0,0
"Don't be FOOLED by the other positive reviews & pictures!!!!
I don't even know where to begin.....from beginning to end it was the worst hotel I've ever been in. It was my family's first vacation to hollywood area. First we went to Universal Studios, which the entire family enjoyed. We had a very long day at Universal Studios & we couldn't wait to check-in to our hotel to rest. First, the parking lot was terrible, it was so tight & there wasn't enough parking space for guest to park, that we ended up parking our car at a hotel next to us. Second, the room was so dirty & the floors were so sticky that all of us were wearing our socks & by morning time, our socks were so filty. Third, the walls....eeww! the kids saw boogers on the walls. We were so disgusted & afraid to lean against them. Fourth, the continental breakfast......didn't have any!
I guess the only thing positive about this place is it's close to hollywood blvd...but that's it! If I only knew the actual condition of the hotel, I would have stayed at a different place. I can't even say ""you get what you paid for"" because I paid $180 for 1 night but it's worth $50/night.",1,1,0,0
"great service
We stayed here when we went to carowinds. It was an ok room for the price but we were only in our room long enough to sleep for a few hours. It shares a parking lot with super 8. So the parking ia limited. Over all not the best stay",3,3,0,0
"Disgusting bed!
Dirty! The room was cold, unclean and had the feel of a psych ward. Unfriendly staff. Hair all over the bathroom floor. Worst of all, the bed sheets where never changed after the last person. How do I know that? When we pull the sheets back to hop into bed we discovered large amounts of black hair all over the sheets that looked as if the sheets haven't been changed in a month or they had bigfoot as a guest. I would defiantly look for a different hotel to stay at!",1,1,0,0
"Super Bowl Trip
We stayed at this hotel for 3 nights during Super Bowl weekend. Although the rate was more than three times what it would normally be, the hotel was not out of line with what other places were charging. The staff was extremely friendly and accommodating. The sales manager Dennis was very helpful and welcoming as well. Although a taxi was 40$ into downtown, the hotel staff always helped with calling a car and securing it. The rooms were average in size but very clean. Beds were super comfortable and the entire hotel was spotless. Complimentary full breakfast in the morning was very well done.",4,5,1,1
"A mixed bag!
Booked this through Priceline at not a great price. Outside of hotel is covered in scaffolding so a bit difficult to recognise. You enter the hotel and take an escalator up to the large lobby area. Ellie was very helpful and friendly at checkin and we were happy to be able to checkin before 3pm! Lobby was a little on the dark side as were the corridors, not sure why. We opened the door to our room and although I had read reviews I have to say I was shocked at how small the room was!!! The bed dominated the space and there were a couple of small bedside tables and a small desk with only one chair. There was a tiny closet by the desk with a couple of shelfs, drawer and safe. The short corridor into the room had a small hanging closet with iron and board. The bathroom was pretty cramped too with a glass wall to the bedroom. The bed was comfortable but the first night the sheets were too small for the bed so moved around a lot. We left our towels hanging up and didn't request a linen change so were surprised to see new towels and bed linen, what's up with that??? Contintal buffet breakfast was $28 and it cost me $4.66 for a small decaff. Restaurant was quirky too with long medieval tables with bench seats and 'thrones' at each end. Definitely not a bad hotel but not my favorite. May be more for the twenty somethings!",3,3,0,0
"Disappointing repeat service
I travel to DC a lot and always stayed at the W Hotel. I stayed there between 40 and 50 nights a year for the last two years and as a starwood platinum guest, I expect some kind of recognition. Staff has always been extremely friendly and this is why I have been coming back. But their rooms are tiny (and falling apart given the cheap furniture) and in all these stays I hardly ever got an upgrade. Rooms on the top floors are extremely noisy given the roof deck bar and many times I had to change rooms in the middle of the night.
After a recent stayed, I received a nice email offering me to be ""wow-ed"" on my next stay, but when that stay came, nothing happened. I got tired of this lack of recognition so wrote to the GM who did not find it worth it to reply.
So I am changing hotels.",1,2,1,1
"Worst hotel service in years ...
I stayed overnight at this hotel in early June and had the most unpleasant service experience I've had at a hotel in many years. My room was not ready when I arrived after 2pm, but the staff checked me in and stored my luggage (which took nearly 45 minutes). When I returned later to get my room it took another HOUR to assign a room and get my luggage. After dinner I stopped by the desk to purchase an Advil from the hotel store and the intern at the desk could not check me out so I had to wait another 15+ minutes for an agent to check me out. I parked a car overnight at the hotel, which cost me $26, and when I went to leave the next morning they had not billed the parking to my room. I had to go back inside to the desk and wait forever to pay for my parking. Since I had already checked out, the billed me separately for the $26. Then, to my surprise, they also added the parking charge to my room after I had left, charging me a net $52 for parking. When I called to get the charges corrected I had to call three times to get the billing correct so I could expense the trip with my company. At no time during these experiences with the staff did I ever see a manager or did anyone except the invoicing person even think to apologize. I have been a long-time Courtyard customer but will never go back to THIS location again.",1,1,0,0
"it's gone downhill...
i stayed here one night, and the harbor court one night, on a business trip in june. i would highly recommend the harbor court, over the hyatt regency. i stayed here years ago, and loved the lobby, the large size of the rooms, and the restaurant at the top of the hotel. 
the carpet and windows were filthy! the rooftop restaurant/lounge is no longer accessible to the public, or even hotel guests, unless you pay $75-$100 extra (per night) for the regency club.",2,2,0,0
"Good Location, Good Hotel
Stayed here one night while on a wknd getaway to Austin.
The hotel is easy to find and convenient to everything on ths Southside of Austin and downtown. You can just zip across Woodward to Congress or Lamar for easy access to anywhere.
The hotel was in nice shape, rooms and bathroom were updated and clean.Counter staff was friendly and helpful. 
The only thing I wasn't impressed with was how the AC was contolled in the room...you insert your key-card into a slot on the wall, then you control the ac with the thermostat. The problem was that after it reached your set temp, it defaults back to a higher temp (74)...then you have to do it over again if you want a lower temp. Just a bit annoying.
Anyway, other than that it was a decent stay. 
The bar was was smaller but nice, a decent beer selection too. DIdn't eat at the resturant.
The one really cool thing was all of the lobby area and hallway walls on the first floor have pics of famous Texas musicians and and a short short bio about each one. Check it out!",4,4,0,0
"Just like all other Hyatts
I like Hyatt hotels they are pretty consistant and for the most part they are all clean and above average, so I dont really know why Im a little dissapointed with this one. It was clean and neat, kind of boring I guess. The Lobby area had been redone recently but I just wanted more of a ""Boston"" feel and I didnt get that. The location is good we walked to everything but I just wanted a more ""historical"" feel than I got here.",3,3,0,0
"Great staff; Recognized for PC status (not just AMB/RA)
I was here for a simple one-night stay on a Thursday night. The stay started off perfectly, with a great guy at the front desk (Ed). He was courteous, attentive, and engaging. I got upgraded as Priority Club Platinum member, which was completely unexpected (I had never before been upgraded at an IC with PC status; I've heard you have to be IC Ambassador or Royal Ambassador for that). The upgraded room was fantastic with a great westward view towards the ocean and a spacious balcony overlooking the pool. I was pleased to have a Keurig coffeemaker in my room. Overall a great experience, primarily due to the excellent staff I met there.",4,5,1,1
"My go to hotel in Houston
I found this hotel on an Ice Hockey weekend with my son’s team 6 + years ago and made it my Houston hotel. When I travel to the Houston now this is my go to place. I travel to Houston several times a year for work and each time I can I stay here I do. I wouldn't recommend you stay at any other hotel in the area. The entire staff is top notch, professional and recognized me as a return customer and has done so for years. I have utilized the facilities to host business meetings and interview too, they always make it very easy to conduct business. When I stay at the hotel I always enjoy the breakfast menu and will eat dinner in the restaurant or lounge. Note there are two other restaurants next door that are very good as well so you don’t have to drive anywhere for dinner. My only regret is that I never make enough time to just relax when traveling so when I find a hotel that works I tend to stay with it until they disappoint me and then I’m gone. This hotel works for me and I’m in a hotel room about 160 nights a year all over the world. Good place I recommend it to all my associates.",5,5,0,0
"Great for a quick getaway from Northern VA
My wife an I enjoy staying at the Grand Hyatt in DC as a quick escape from Northern VA. The rooms are very nice and quiet, the hotel is gorgeous inside, and they have an excellent brunch served in the courtyard.
They have a sport bar if your down to just kick back and enjoy some beers, or they also have a great restaurant for more of a high end dining experience. 
If you watch their weekend rates they offer very affordable nightly rates sometimes and you can stay for a steal!!",4,5,1,1
"No Hot water, smoky rooms
For 2 consecutive days I did not get hot water in the morning and the rooms were smoky and made my stay quite uncomfortable. I travel regularly to memphis and this incident made me switch hotels to a different brand.",2,2,0,0
"Great Stay in Great Location
My family and I stayed here for four days over the course of the Easter/Passover holiday weekend. As other reviewers have noted, the location of the hotel is unquestionably it's best asset. It is directly in the middle of the city, within walking distance to many tourist destinations and other areas of interest. The Reading Terminal Market is 2 blocks away which means great food shopping and diverse food stalls with many types of cuisines; it is open from 8-6 daily. 
The hotel provides a complimentary refrigerator in your room so you have someplace to store the food you bring back from the Market. In addition, there is a complimentary coffee/tea station in each room that uses the Keurig machine, although I did not use it, preferring to walk two blocks to get fresh brewed coffee at the Market. The hotel rooms are spacious and well appointed. The toiletries are an upgraded line, the bathrobes are comfortable and there are plenty of fresh towels, extra blankets, etc. The little details are not overlooked at the Loews and it does make a difference in the quality of your stay. 
As other reviewers have described, the hotel was once a bank/office building, a historic property in Philadelphia many years ago. This had no bearing at all on our stay there; there were no noise issues at all, no disturbances whatsoever. There were several events going on during our stay and we were never inconvenienced once by any type of disruption. The hotel does allow pets on two designated floors; we never once heard dogs barking and were only aware of the pet policy because we saw them in the lobby.
The staff at the Loews is professional and polite at all times. From the check-in experience (fast) to the luggage valets (friendly) to the housekeepers (helpful), every member of the staff with whom we interacted went out of their way to help us in any way they could. It was truly refreshing to encounter so many cheerful people! The Easter bunny entertained children in the lobby on Sunday, handing out chocolates and posing for photos. It is these little touches that make the Loews such a pleasant place to stay!
As a member of their rewards program (free to join) I was entitled to free internet on my 2nd hotel stay and thereafter. This was also a nice little perk that was appreciated. We did not use the parking garage but we did notice it was well staffed with attendants every time we went through the garage entrance.
We wholeheartedly recommend the Loews on Market Street as an excellent choice when visiting Philadelphia. We feel certain fellow travelers will enjoy their experience there as we have in the past and will continue to in the future.",4,5,1,1
"Much better than I expected, very pleased!
I stayed at this hotel last week for 5 days and I loved it so much I pretty much signed up to this website to leave a review. Before booking I was a bit concerned about quality going by its low rank in NYC hotels and some comments people left, and I only booked this hotel because my first choice didn't work out, but I'm so glad I ended up staying here and not the other one.
I went for a conference in CUNY which is two blocks away. I cannot explain how convenient that is. I had to follow regular business hours, leaving between 830-10am and coming back between 5-7pm, and I never had the ""long elevator wait"" syndrome. Especially from the first floor, there is usually an elevator already there. The elevator itself is a bit slow, yes, but there is no way that can be an issue.
For lunch/dinner, I went all the way up to 37th half of the time I was there. You can really walk anywhere in 10-15 minutes. I don't think location is an issue unless you want to be close to central park. I also ate from Koreatown, and I don't know about other people but I LOVED the fact that the hotel was in Koreatown, I almost felt transported back to Japan for one block. The streets are not very clean there compared to the rest of Manhattan but the hotel is very close to the corner so you don't have to walk much on 32nd if you don't want to. 
Smoking: I felt this is an issue in all of Manhattan (close to no one smokes in Baltimore on the streets) and I didn't feel like it was more of a problem in Ktown, just the same. Also my room was on a nonsmoking floor and smelled perfectly clean there.
The room itself was MUCH bigger than I expected, going by all the pictures of Midtown hotel rooms I was looking at while searching. I initially wanted a room with Empire State Bldg with the view, but the room they gave me, 1105, looks towards 5th ave, and going by the floor map I very quickly decided having such a big room is much preferable to seeing a building I can see the moment I step out of the hotel anyway :) I will be the first to admit the furnishings and wallpaint is definitely old/worn but very clean and very comfortable nonetheless. But the BED... I cannot say enough about the bed. I never sleep comfortable in hotel beds, but this one was too comfortable, it should not be allowed! I didn't want to leave my bed to go outside to NYC! It really is that comfortable. The bathroom is spacious and clean... I had no problems with water pressure, in fact, I loved that the water changes temperature literally the moment you turn the knob. I'd like their system in my own apartment, please :) I had a microwave and fridge, neither of which I used but they looked fine and working. The fridge was making a lot of sound and I need quiet to sleep, so I took care of that and all was well ;)
As far as sound goes, honestly it was more quiet than my apartment in Baltimore. We have more street traffic here at night than they do in 5th ave in NYC, don't know how that is possible... I did hear the occasional car but couldn't bother me at all. The vending machine's sound didn't make it into my room, and I occasionally heard people on the floor coming in/going out of their rooms but once a day max, so that wasn't bothersome at all.
The cleaning lady was very nice, I saw her all the time. The staff in general are polite and helpful if you need something.
The free coffee in the lounge is SO GOOD. Much better than starbucks. Why pay $2 when you can stop by the lounge and get better coffee for free? Plus you can take it on the go. The machine makes very good hot chocolate and hazelnut coffee too. Best coffee from machine I've ever had. I used the in-room coffee once, but the lounge one is so much better.
The breakfast was ok at best, they had bagels, some pastries, muffins, yogurt, hardboiled eggs, toast, cereal, and that's it from what I remember. I thought breakfast was a huge plus while booking, but I ended up eating breakfast only once in my 5 days of staying there. 
There is a Korean bakery right next to the hotel, and believe me, everything they make is SO GOOD. I stopped by there more often than anyone really should, but they're cheap, and very very delicious. Especially if you're familiar with and like Asian sweets, otherwise some things might feel a bit disgusting, but if so, get out of your comfort zone, eat it, and realize all the yumminess you've been missing. 
On the other side of the hotel there is a Korean buffet which you can take-out or eat-in. Very convenient if you need quick food that's relatively healthier, although it is still Korean fast food. The place is really full of options.
Last note, I never felt unsafe, as a young woman alone at night, near that area. My train arrived at NYC past midnight, and I just walked the couple of blocks from Penn station (convenient exit at 7th and 32nd) to the hotel, the roads still had a lot of people, much more so in Koreatown, but it definitely wasn't unsafe. 
If you're considering this hotel, stop considering and book it. I really can't think of any con except the not stellar breakfast.",5,4,-1,1
"Manager's Party Across The Hall
I stayed at the Holiday Inn Reliant this past weekend for the dog show it was a great location for our dogs the staff was nice the front desk was very helpful but when it came to management I ran into problems. I call to the frontdesk about 3x's for the noise coming out of the room across the hall the security guard came up and knocked on the door but nothing was done each time and the noise continued into the night I later found out that the room belonged to the ""Hotel's Manager"" who had an issue with another guest who had problems with the noise level and some smoking going on in the room also ""Go Figure"" he did not apologize for his rude and cocky attitude or even the noise level he basically put it off on someone else but no one else was around. This hotel has poor management at least for that night.",1,2,1,1
"Great base
My wife and I stayed here for two nights prior to a journey on the Empire Builder train to Seattle. Great convenient location for exploring downtown. As stated by others, the reception is being refurbished. This didn't really make any difference at all to our stay. The staff were friendly and helpful, the room was very nice and comfortable and the breakfast in the downstairs coffee shop was perfectly acceptable and not too expensive. We did not experience any unacceptable noise and actually visited the fire house referred to by others, where we were made very welcome and were able to buy t shirts and baseball hats as souvenirs. Would stay there again without hesitation and also recommend to others wanting a great base for their stay.",4,4,0,0
"Cancelled reservations!
Had made online reservations, arrived at the hotel, 1st thought ""ick"", asked to see a room 1st, they walked us thru the lobby to a very unpleasant looking garden area, which was nasty, even the outside of the room doors were old and dirty. When we walked into the room my immediate thought was ""no way will I stay here"", though I did not see any roaches, it just looked like the ""roach hotel"", left immediately! Chose a different locaton!",1,1,0,0
"Going Downhill Fast
Where do I begin? There were so many missteps and mishaps that, unfortunately, marred my experience with this hotel. First, one of the rooms was not ready until after 9pm. And, it was still dirty - housekeeping had not cleaned the bathroom floor. Second, we reserved 2 suites because we wished to use the pullout beds. One of the suites did not have pullout bed despite it being advertised as having one. Third, we ordered late night room service, and one of our burgers was almost burnt to a crisp. How the heck did they think they could serve that to anyone? Fourth, the rooms needed a lot of updating, including re-caulking and new carpeting. And, last, our room key cards would not work. Overall, it was a bad experience and the likelihood of my returning is nil. The only good thing about the hotel is that it's centrally located.",1,2,1,1
"Perfect hotel!
I bid $70. on Priceline for a 3 1/2 Star hotel and was lucky enough to win this hotel. We arrived on the evening of Nov. 15th and found the girl at the front desk very friendly and helpful. On entering our 5th floor room we were greeted by a very nice and recently renovated room. Everything was above standard and would return without question. Seemed more like a high-end Hilton than a Doubletree! Thanks for everything.",5,5,0,0
"Room vibrates from some type of machine
The hotel is situated in a very quiet area and the rooms are small but SPOTLESS CLEAN. Right near the subway entry and a few steps from Central Park.
On the east wing of the hotel there is some machine that starts and stops and makes the room vibrate when on. The west wing seemed very quiet. The apartment from the adjacent building had a A/C unit mounted in the window that came very close to our window, but it was spring and they never started it. We also did not start the fan nor CAC. After check-out you can leave your luggage in an unattended basement room at your own risk as per the notes posted and although you enter with a one-time-use-card and there never has been a problem, it feels uneasy as the room has no surveillance camera.
I would recommend this hotel as for this price it is better and less noisy than others.",3,2,-1,1
"This is not good hotel
I had the smallest room imaginable in this hotel. I’ve been traveling forbusiness over 15 years and I have never seen a room so small and this was with an upgrade ad Marriott Gold member. The exercise room was a joke the concierge lounge food was a cold Pizza and some crackers, the hotel was unwelcoming as possible, I cannot recommend staying at this Hotel",2,2,0,0
"Waldorf Can't Live Up to Its Reputation. Very Disappointing.
When making reservations at the Waldorf, I had expectations of historic accommodations and fantastic service. The reality was a fail on both levels. Rooms are clean but shabby. The biggest disappointment came from the level of service. Apathy abounds on all levels. It took us 45 minutes to get checked in, and when rooms were finally located for us (despite having been reserved months ago), we were told we could not yet go into them until housekeeping visited. This was at 8:00 at night. The bell hops couldn't answer any questions about directions around the hotel, stating, ""We're only here to handle bags."" The host at the lobby bar took several minutes to acknowledge our presence, as he was busy texting on his iPhone.
Clearly the Waldorf is experiencing a crisis of Branding. It's a shame, as this was once a grand place to visit. We could have stayed in a far more accommodating hotel for significantly less money. Next time we will.",2,2,0,0
"A hotel experience extraordinaire!
The London Hotel is conveniently located on the fashionable East Side of Manhattan - great location near to shopping, dining and Central Park.
I have stayed at the London (AKA The RIGHA ROYAL) for over 20 years!
Each visit is like going ""home"" ...French Doors between lounging and sleeping rooms, awesome bathrooms and, most of all, wonderful, helpful and knowledgeable staff.
Highly recommend for both business and pleasure trips.",5,5,0,0
"A BARGAIN FOR MANHATTAN
The reviews are correct about this hotel not having had an update in years. However, who cares? The front desk, housekeeping, and doorman were first class and very friendly. We were in Manhattan for the sights and Broadway shows so we were gone all day. Our concern was a clean, safe, and quiet room. Eastgate fit the bill completely. There are good restaurants and stores in the area which are within walking distance. Take a left and go down to Lexington & eat at Scotty's Diner. This is a place where the locals eat and the prices/food are great. The only drawback as to the hotel may be for those intending to use the subways who are not used to walking. Grand Central subway station is the closest one and is more than a few blocks away. But, taxis are always driving by the hotel. This is Manhattan, after all! We felt very safe even at night and recommend this hotel.",4,4,0,0
"""second home""
This was about the 8th time we stayed at the New York Palace - and we already booked our next visit in December. This Hotel has - without any question - the best service and the friendliest employees in Town. The (modern style) Junior Suites at The Tower are perfect, big and comfortable bath rooms. Gilt is an excellent Michelin Star Restaurant and the historic Gilt Bar is a place we never can avoid before and after dinner... So, we really call the Palace our ""second home"" in New York City.",5,5,0,0
"One word-- ""Orlando--"" from the Front Desk!
We stayed at this hotel for one night in mid June and two nights at the end of July-- dropping off and picking up our daughter from an intensive with Boston Ballet's summer program. The rooms during both stays were comfortable, and neat & fresh with ample air conditioning (thank goodness, as it was very hot both times). The breakfast was so-so. Stick with the fresh fruit, yogurt and cereal- avoid the rubbery eggs. Location was good for us-- just a short drive to the dorms at Boston U and the studios on Clarendon. The surroundings are a bit sketchy, but we never felt unsafe coming and going. There is free parking and I believe the lots were monitored by security. Our car was never disturbed. We used the shuttle to go out to dinner. Pickup afterwards was so speedy, we barely had time to walk to the appointed pickup location and the driver was there, waiting. I can't recall his name, but he was friendly and shared some interesting details about the city during our ride. Which brings me to our interactions with the front desk. Orlando was outstanding. With his professional demeanor and cheery personality, Orlando simply made our stay incredibly pleasant. He was right on target with his restaurant recommendations, suggestions about visiting attractions, and best of all, when we left before the cookies were ready, he wrapped a few cookies and set them aside for us upon our return. What a pleasant surprise we had waiting for us after returning from dinner! We'll definitely stay here again if our travel plans bring us back to Boston.",4,5,1,1
"Very nice hotel
I have Diamond status so I might be a little skewed on this hotel. That being said it was an excellent place to stay with great views and close walking distance to Gas Lamp and many other great restaurants. I highly recommend it if you are looking for a well staffed convention hotel.",5,4,-1,1
"An embarrassment to the Hilton brand
I was not impressed with anything about this hotel. I’ve stayed in about a half dozen Double Tree hotels in multiple cities and this one by far was the nastiest one. 
The bad omen was the terribly long wait in for the elevator at the parking garage level. They have three elevators, none of which are synched properly. The elevator area in the garage is extremely hot, stuffy and has a warning that the building site can give you cancer. Welcome to the DoubleTree!
The parking garage is extremely difficult to navigate through. My rental car was a Jeep Liberty and I had to make seven point turns not to hit the walls to get to the exit ramps. Parking was also pricy at $22/night (self-park).
After waiting 10 minutes for the elevator, I arrived in the lobby. The front desk associate was nice. (only positive thing I have to say really). I am HiltonHonors Gold so I was upgraded to a suite on the 6th floor. After checking in it was time to go back to the awesome elevators. 
Once on the 6th floor, the elevator doors opened and I was greeted by a wave of an extremely strong stale smoke smell. It was practically making my eyes water. The small window was open in the hallway, but was little help. The hallways, elevator areas are not air conditioned. When I arrived that room neither room key worked. I had to go back down those crappy elevators with all my luggage, back to the front desk. The desk clerk was extremely apologetic, issued me new room keys and told me there was a phone in the hallway and to call it if I had any issues. After a third long wait in the elevator, I was back to my room and this time the keys worked.
Upon entering the room, I expected to be greeted by clean, AC air. The room was about 85-deg and stuffy. It did not smell like smoke, but it smelled stale and old. The suite was set-up very awkwardly. The carpet was worn, there were minor tears and stains in the wallpaper. Some of the counters, all Formica except the bathroom were chipped. Extremely disappointing. I had to call the front desk to find the temperature control unit. I put the temp down to 60F with the fan on high. Even when I came back from dinner at 10pm, it hadn’t done anything to the air temperature in the room. It was still extremely hot and stuffy after running the AC on full blast for 3 straight hours.
The bathroom was the best part I guess, although it was strange. There wasn’t a shower stall, it was a small whirlpool tub with some rusted, some missing jets with the shower head located above it on the ceiling. It was spacious, but not new. The rug in front of the tub had some stain marks. I put a towel down before I used it.
For dinner, I walked from the hotel to the gas lamp district. Not the best walk for a woman traveling alone. There are homeless people who sleep up against the hotel at night and its neighboring buildings. The walk was approximately 1 mile, but it’s pretty sketchy. 
My overall assessment is FAIL. The accommodations, location and facilities of this hotel are NOT what I expect from the Hilton brand. This place needs some serious renovations. If I stay in downtown San Diego again I may consider a Marriott over this place if no other Hiltons offer my employers room rate.",2,2,0,0
"Good and confortable
We spent three nights before leaving on a cruise, the hotel fulfill the expections to have a place to rest and get ready for the cruise. It is not a fancy hotel, but everything works find, and the peaople are very helpful.",4,4,0,0
"Beautiful Hotel, Insufficiently Staffed
I stayed at the Palmer House for my wedding last weekend. The experience was just fine, but not outstanding. If it were just me and my husband for a weekend, I might give it 4 or even 5 stars, because
-It's beautiful
-The rooms are lovely and clean, albeit a bit dark
-Beds are super clean and comfy
-Great location
-Friendly, helpful bell staff
-Great room deal
However, I was arranging lodging for my wedding party with 5 rooms. The very cool and detached attitude by the staff left me nervous that my older/international guests would have problems with the impersonal service or that the end of my stay would be marred by a billing problem . We booked 5 rooms for myself and my wedding party and our guests booked another 6-7 rooms. When we booked and paid for the 5 rooms, I asked if any of the rooms had a mini-fridge (for my cake) and the front desk agent looked past me and said, ""no that's an extra $40/night"" After spending $2500, I felt a little put out. Later, I was checking a room quote for a friend and noticed that the rate for an executive level room was just $15 more a night. I wrote the concierge and asked if I could upgrade. I was initially told that I would have to pay an extra $40 to upgrade. Unless of course I cancelled and re-booked. I had to write 3 emails to get a response to this. I would have paid for upgrades for all the rooms at $15, but that was not an option. The final resolution was a free upgrade for myself and the assurance that the concierge was available to handle any needs I had. 
I needed to change the names on a couple rooms and each time I called the Front Desk, I was on hold for 20 minutes. Each conversation started witht he agent telling me they couldn't change it because I booked it elsewhere, then I would insist that I confirmed and PAID at the Palmer directly, MORE TIME on hold, and then changing the name. 
Finally, I emailed a list of guests to the concierge a couple days before the event, in case people got lost or had a problem with their reservation. It was met with radio silence.
All in all, everything worked out, but it was nerve-wracking! Great hotel for a romantic weekend, but try a smaller one for a group. (Also plan to wait 15-25 minutes to check in)",3,3,0,0
"The Mold-velt
If you have mold sensitivity, asthma or don't like waking up with a sore throat and headacke this is not the hotel you want to stay. Poor ventilation = high humidity = mold. They need to get serious about this problem.",1,1,0,0
"Downtown Ramada
I was a little leery of staying here after reading the reviews but it turned out to be a perfect location. The only complaint I have is that although it is a non-smoking facility, you can still smell cigarette smoke on the upper floors. In the main lobby, there is no cigarette smell. Staff very friendly and helpful. Rooms clean, towels clean, nice comfortable bed and pillows. Bathroom clean. The hotel shuttle was a wonderful asset. I didn't mind walking on Colfax during the day but at night it is a little scary so the shuttle always picked me up in a timely fashion. It would have been nice if the restaurant was open later. I will definitely consider staying here in the future.",4,4,0,0
"hotel moore, seattle washington
a basic , old but comfortable clean hotel, away from traffice noise
walking distance to the waterfront and Pike market
only used the hotel for sleeping, beds were comfortable, have a shower over the bath, bath plug available at the front desk.
reception were helpful and friendly. would stay there again",3,4,1,1
"A Very Nice Starwood Property (as airport properties go)
This hotel has been refurbished and renovated within the past five years and is really quite nice. If you happen to be a Starwood member with access to the Club Lounge, you'll find it one of the more nicely amentized lounges at any airport in the United States. Breakfast in the lounge is superb with excellent service, and everything you would expect at any U.S. Club Lounge in the United States.
The lobby is spacious and open, comfortable and inviting. The Daily Grill within the hotel has proven to be a genuine asset as this is a very fine restaurant that also serves up a nice breakfast buffet. The bar is great, and they've got a great dinner menu with great options including a lot of healthy ones. 
Just two minor issues spoiled what would've otherwise have been a perfect stay; the water temperature was not hot enough coming out of the sink faucet, while, oddly enough, the water temperature and pressure was just fine in the shower. And not to nitpick, but as a Platinum member, I've come to expect complimentary water in my room and none was provided on either of the two nights for my stay. Also, my room provided me just one down pillow and three foam/synthetic pillows when my profile clearly states my preference to be down/feather. Had it not been for these few details, it would easily be a five-star choice without question. The hotel is convenient, safe, clean and a very good choice for the money.",4,4,0,0
"Still one of our favorites
My wife and I stay here whenever possible for our NYC trips. For the most part, the rooms are nice and the staff is always very friendly and helpful. Some of the rooms have some quirks...the one we had in January only had enough room in the closet to hang about 4 things (not an exaggeration) but this trip we we're lucky enough to have a deluxe room on the corner that was great. There's construction right now on W 77th and Broadway but even with that, it's not as noisy as many other hotels.",5,4,-1,1
"New York Palace hotel
We stayed at the new york palace hotel recently in August 2012 during our summer vacation. The rooms and hallways are very dated and old compared to other properties in the area. The location of this hotel is great but the rooms and service are below average. When we were checking in, the staff did not welcome us and the bell staff left our bags in the mddle of the hallway as we had not tipped them immediately. It took the staff forty five minutes to get us toothpaste and the next day almost an hour to get extra towels! The staff at the reception are not very friendly and room service for 1 piece of toast and a small pot of coffee was $50!
Istayed at the Setai on 5th and 37th and although we paid the same price for our reservation the service is unbeatable and rooms are very nice compared to the New York Palace. I would really think twice before staing at the New York Palce hotel!!",2,3,1,1
"A Great Location in the Phoenix Area
My wife and I stayed at this property the first and last night of our Arizona vacation since we flew in and out of the Phoenix airport. This hotel, while part of the Hilton family, had a unique look and feel to it. The only drawback of this hotel was the cliffs themselves and strenuous walks that you might experience between buildings. The hotel will shuttle you between locations on the property to take care of this. Our final night we were upgraded to a suite that was huge with a great view.",5,5,0,0
"Never ever again
I was really negatively surprised. We booked the hotel based on the great ratings it had on Tripadvisor, but the rooms were dark, old and full of dust. The air condition was leaking and the bathroom hat an odd 70s feeling.
It took two attempts to get a new room which was a bit better = by that I mean that the air condition was not leaking and there was no big dark spot on the carpet.
Although the lobby looks fine, one of the elevators made loud creaky noises for the entire 3 days we were there.
The hotel has a great location, but that's its only feature. Never again...",2,2,0,0
"Probably 3.5 stars
This is a very good Marriott property, ideal for business travelers. The location is one of the best for those who have business on Capitol Hill, the White House, Agencies, World Bank or across the river in Northern VA. Excellent pick up meeting space in the lobby, fine bar and Starbucks Rooms are fine - great bed, flat-screens and wireless. They cons are they are a little on the small size and the bathrooms are standard Marriott small. Workout facility is in a room that's slightly odd but the facility is sufficient. Rooms can pick up some hall noise but because of the clientele they're quiet at night. Concierge lounge for Marriott Platinum travelers is excellent.",4,4,0,0
"Great service; noisy crowd
The location is terrific, the Euro-chic decor is funky and hip, and the room layout was great. We had friendly and helpful service from beginning to end, but stayed on a Friday night and were woken up multiple times until around 3 a.m. by loud and intoxicated guests getting in and out of the elevator - but that's a chance you take at any hotel. Despite that complaint, though, the bed was firm, the pillows were generous, and everything was extremely clean. The continental breakfast was quite generous, and the location in CityCentre couldn't be better if you're looking for a fun night out - there are a number of restaurants and bars just steps from the hotel - highly recommend Flora & Muse. We had the best dinner of our lives there the night we stayed at the hotel.",5,4,-1,1
"Excellent...Amazing....
We stayed at Pacific Shoes Inn March 4th - March 7th, 2011. The room was a great deal and according to google maps about a block away from the beach. I wasnt really expecting alot from this hotel but i was amazed at everything That they had. First, it was about a 2 min. walk from my hotel room the the beach, not a block. We arrived at around 2:30pm on the 4th and check-in wasnt until 4pm but we decided to see if we could do an early check in and sure enough the nice young ladies at the front let us do early check in at no extra charge. They ask for all guests names and license plates who are staying when you check in, we had a frined stay 1 night with us and they added her to the room (no charge). The room was 35 on the 2nd floor, it was very big and very clean (i walked around barefoot and my feet did not get dirty in the room) the bathroom was a good size and looked fairly newly remolded. The closet had a small fridge and microwave. Tons of space for clothing in the closet and drawers. We a a 2 queen room with a table and 2 chairs plus a table and 2 chair outside on the balconly. The sheet were so clean and nice, i pulled them off to check for dirt and bed bugs but everything was beyond perfect. The beds and pillows were comphy and cozy and we loved the flatscreen so we could catch up on news at night.They had coffe and pastries for breakfast, i got coffee every morning before heading to the beach. They also had wash machines that you could use. The staff was so pleasent and friendly. I loved the location, you could walk all over PB and not have to drive. We will be staying here (or at the new property) next time we come back. We visit SD a few times a year and we found a wonderful place to stay. I Can not wait to come back. Thank you for doing such a wonderful job. *Alisha*",5,5,0,0
"from start to finish first rate.
everyone makes you feel welcome and special. i travel every month to a different destination, this is the first one that i want to return to because the staff make you feel so fuzzy and warm. i dont know where they found their staff, but bar none, each and everyone were A+. the location is absolutely ideal. tons of things to do, places to go and eye candy. undoubtedly will be the most memorable trip in a good way. and the kicker is we stayed for a week and it literally rained every single day, and it is still the best experience we've ever had.",5,5,0,0
"Great location
This was for a last minute business trip and the location was easy access. I had read the construction reviews, yet was told at check-in I was on a lower floor and honestly never once heard any noise. I was surprised at the parking situation, and was unprepared for the $18 per day fee. I ate dinner in the hotel restaurant, a bit pricey, yet food was good. All staff members were professional, friendly and helpful.",4,4,0,0
"Passing thru Charlotte, NC
We were passing thru Charlotte and got a decent rate for a 2-bed room on the 8th floor. It is a great location, two blocks from the Thanksgiving Day parade route, two blocks from the Discovery Place Museum, right near the light rail train station and within walking distance from all the shops, restaurants and entertainment (not to mention the stadium) you would want to indulge in during a short stay. The front desk staff were very nice and the restaurant folks were very cordial (I will do a separate review of the restaurant--Caffe Siena when I get a moment). Other plusses of the room were that the tub did not stop up (yeah---that's a plus for us when we know we have to do a 3 star or below), the hall was quiet and we arrived back in our room normally late (after 7 pm or later), so our room was always made up when we returned. There is free wifi!! That is the best plus when you have four different electronic gadgets to connect!
Some of the negatives were: again, it was nothing fancy, the room, the decor...the halls seemed a little dark and unclean (meaning not routinely steamcleaned floors and polished brass (there were no brass trimmed anything)-type clean...the A/C/heating unit was LOUD. We didn't even turn it on until the 2nd day and since the weather was mild, we just forewent calling for repair or to be moved to another room. When I say LOUD, I mean you cannot hear yourself think and it makes you think it will explode because it makes other gurgling sounds. There were no plastic cups in the room. When I don't see clean glasses on the maids' carts, it makes me think they wash them in the room (where else would they wash them) or they do one of those undercover Nightline things where they just take any dirty towel and swipe them out and hold them to the light to see that there are no smears or prints. Yuck! So we bought our own beverages the next day. We also didn't use the cute one-cup coffee maker because they offered ceramic mugs, and again, no clean replacements...we're not drinking whatever may still be in that cup (or pot!).
The sink for the bathroom is outside the door. That's a little awkward for women who need a sink nearby for whatever reason when they are in the bathroom...and the faucet when the handle is lifted, splashes water all over the sink because of the contour of the sink bowl. You don't know that until you try it the first time, then you lift it gently every time thereafter.
The parking..it costs $15/day and while this is cheaper than other downtown hotels we've used in the past when passing thru, but the HI doesn't own the parking deck. So you have to walk out of the hotel, walk over to the lot, take the elevator to your floor, etc. A little cumbersome when bringing in sleepy kids from the car (or spouses!). You can go in and out for one daily charge, but you must validate your ticket each time you leave in order to not have to pay, since the hotel bills your room $15 once and then they validate it so there is no charge with each in and out. I guess there could be no parking for blocks away, so it is better than nothing.
No indoor pool and outdoor pool closed for the season. No biggie this time. And the view! Oh the awful view! It was of the top of a portion of one of the buildings (perhaps the lobby and restaurant) and the associated heating/venting units! I should have asked for a streetside view, if there was such a beast. But we arrived at 10 pm and after you get sleepy kids out of the car, up to the room and they start settling in, the last thing you want to do is get them back up and set up in another room. Especially if the stay is only a few days.
No frig or microwave in room. Daily charge.
Would we do this again, for all that we had to pay with parking? Probably not unless we were in a bind. We would spend more for a four/five star, pay a little more for the parking and know that we would have had nicer facilities all around to enjoy for our short stay...and perhaps even plastic cups along with unused glasses!",4,2,-2,2
"A great price and location in Seattle without a car.
This hotel was a perfect location near many a variety of local siteseeing spots and art galleries. its also just a few short blocks from the bus/light rail station where you can catch the train to the airport for a minimal fee. The continental breakfast was a great way to start each day. The rooms are small but clean and comfortable. Hotel staff were friendly and helpful in coordinating trips and transportation. It would have been nice to have a food option available onsite when we arrived late from an all day trip to Victoria Canada as a small snack wpuld have been a welcome treat!",3,4,1,1
"Clean, friendly centrally located
Just stayed their last weekend, the hotel really close to radio city,on the corner. Is just 5 th avenue, very friendly staff, we came really early around 9 am, they have a 2nd floor where you can stay while waiting for your rm, they have coffee and Internet ,& for a$35 fee you can actually do an early check in which we did since we were really tired. The room was clean, small but then it's new York, overall I will come back & stay here again .The reason I'm giving this a 4 star not a 5 because something wrong with our TV which they fixed, and you could hear the loud knock from housekeeping on the other room.",4,3,-1,1
"this hotel is cute
smallish hotel nice rooms in the downtown area if you r on business its a great location and the bar area is nice
some doubtful people nearby with a lot of people asking for money",4,4,0,0
"Good place
We had a nice weekend in DC. Here are the pros: big room, comfy beds, nice breakfast, good location, good pool, lots of families, fish to feed, flat screens. Here are the cons: it is a little old in place - rusted fixture in bathroom, old dirty tub, missing a whole set of drapes in bedroom so we were up at the crack of dawn.
But overall a good place and would return to an embassy suites again. Good value.",3,4,1,1
"Quirky,central,too central ?
Great quirky hotel. Our room was not small as mentioned in other reviews.
The hotel has a good feel about it.
The location is very central, 
Which does mean the noise from the street day or night is loud, especially a Saturday night and a Sunday night when the giants win through to the world series.
Stay at this hotel but get a room not over looking the street.",4,3,-1,1
"Perfection. I wish I could move in!
I have this saying that hotels are only a treat when they are better than where you live. Funny enough my boyfriend lives in the Cipriani residences in NYC which is amazing. But, Mr. C takes it to another level. Top-notch service, welcome bellinis, friendly staff, swanky pool, central location and more. My two favorite aspects of the hotel were the decor (it is sick) and the view (I took hundreds of photos). I've lived in LA and traveled to LA a bunch. This is by far my favorite hotel in LA. Stay here and you will be so happy :)",5,5,0,0
"Nasty Rooms
We stayed 1 night in June, I booked the room because it was the cheapest of the Choice hotels in the area,(and I love Choice Hotes) but I should have paid the $20 more and drove 5 miles more to a different choice hotel. We walked into the hotel and the gal running the lobby was outside with what looked like her family, smoking and she was dressed in street clothes. We walked into our room and we should have just turned around and ran out, the windows were dirty, the carpet felt wet and the face plates that the cable wire and plug in were broke. The bathroom floor was sticky and there was mold on the wallpaper. I like all the rest should have read this web page before booking, I will do so from now on",1,1,0,0
"if you can find a different hotel, you'd better do it
Where should I begin? was it the fact that I asked to move to another room and received a counter welcoming answer with zero patience from the receptionist? or was it the fact that I had to wait for more than 20 minutes for the elevator and than to share it with the cleaning lady and her cleaning cart leaving no space on the elevator? 
My room was located on the midst of the stairway which many other guests used in lack of elevator activity what made it VERY noisy on all hours and I found it very hard to sleep nor to rest. The room was not clean, fresh air was sparse and the ironing table was broken.",1,2,1,1
"Chicago can claim another Excellent destination location
So, when you see the dedication of an employee (Betty in this case) work perhaps a 24 hour shift, NEVER forget your name, ALWAYS have a smile and provide services from holding the door to checking you out at the front desk you realize you are in a special place. Everyone gets it at the Waldorf.
My ""excellents"" are few as there just aren't TOP, TOP places that do it all together right. (See Peninsula review...now they have real competition). The Waldorf is this quiet slice of heaven from their private ""square"" to the rooms (only 155 here) which are detailed and styled for shear luxury. 
Recent business combined with pleasure took us there recently and how nice it is to be spoiled. Another review said it right: Everyone is treated with the same first class treatment. Beautiful appointments, great little bar, LARGE Spa and work out facility makes you want to never leave.
We were not able to eat at the Waldorf and cannot speak directly to the food. However, if the Dillinger martini at the bar is any indication it is awesome. The ""Mixoligist"" on the second floor can really crank out a fantastic cocktail. Again, the room and service at the bar makes you want to hunker down for a LONG visit.
Great addition to Chicago and can't wait to see the next martini creation! And Betty, get some sleep please....you DESERVE it:-)",5,5,0,0
"Great hotel/staff, but lousy cell reception
The hotel and staff were very accommodating. Our volleyball team stayed there recently to compete in a major tournament, but we had early morning matches. The hotel kindly started their breakfast service 30-60 minutes earlier than usual each day so our players had enough time to eat and get over to the convention center on time. This was really appreciated!
The hotel itself is in great condition. The rooms and facilities are clean and well maintained. The rooms are like a standard hotel room, with the addition of another section that accomodates a love seat, coffee table, chair with ottoman and reading lamp. It's not a huge addition, but it is far more comfortable to relax on a loveseat or chair, rather than sitting on the bed. There is only one elevator, and it is not fast. We usually took the stairs, but with only 4 floors, it was never a problem. Our stay coincided with the recent midwest heat wave with days consistently near 95 F, but thankfully the air conditioning units in our rooms had no problem keeping up. It was also great that the hotel has coin-operated washer/dryers. The hotel is setback from the main road, so outside noise was never a problem.
The hotel is on the eastern side of Columbus. It is very close and easily accessible to the freeway. East Broad Street also has a lot of casual dining options within a mile, as well as two large strip malls that provide the kinds of things that visitors or travellers may need.
The only aspect that held back a 5 star rating was the poor cell phone reception in the hotel. My provider is Sprint, and I could barely muster any coverage within the building, whether in my room or the lobby. It severly impeded my ability to place/receive calls, text messages, and emails. I noticed other hotel guests chatting on their cell phones just outside the lobby and imagine they had similar problems. I don't know whether poor cell signal is limited to Sprint customers, or whether it extends to others. At least, local calls from in-room landline phones are free. I'm not sure this is the hotel's fault, but if you rely on your cell phone while travelling, it is an important consideration. The hotel does have decent free WiFi on all floors, but that does nothing for cell calls. It would be a huge help if the hotel installed cell repeaters to help boost cell signal strength.",4,2,-2,2
"Zoo in NYC
Overall good value and decent place to stay for the price. Upon arrival the bellman were very friendly and helped park the car and take my luggage. Upon entering the hotel it was a zoo with too many people in too small a space. Front desk staff gave me one of the two rooms that I reserved as we were checking in early. Rooms were good value and comfortable and had been renovated. I heard that there were also non renovated rooms so it is a good idea to ask for renovated rooms.Hallways are dark and narrow and have murals of NYC in random places. I paid about $179 per night for a room right in the theater district. Hotel is in a great location with great restaurants and cool places for kids all around. We walked to the Museum of Natural history which was at 79th on central park",3,4,1,1
"Great location, room and service
My husband got us a 2 night stay through priceline at a much discounted rate. The room was fabulous on the 17th floor in the corner with a view of the city. Loved the decor of just white and grey colors. There were tons of restaurant choices within walking distance and Michigan Ave was just a short walk away. You have to pay for the overnight parking, but it made things easier than trying to find your own parking. My only complaint is I thought the beds were too firm.",5,5,0,0
"Nice room, disappointing service
Our room was very nice with a gorgeous view. The beds were very comfortable & the bathroom nice & big & clean. But the girl working at the front desk got us off to a really bad start. She just was not personable or helpful in any way. They talk about their ""warm chocolate cookies"" in all of their ads, but she told us that they were out & to ""come back later"". We checked in at 4pm, so it wasn't an odd time of day. We went back down for cookies about 30 minutes later & there still weren't any available. We then asked about the advertised ""free shuttle service"" to nearby restaurants & were told that the driver was ""tied up"" and it wouldn't be available for at least 1 1/2 hours. We asked about restaurants close enough to walk to & she rattled off several that are at the mall across Interstate 35 -- not within a safe walking distance. I finally asked if there was a printed list of nearby restaurants & she found one after huffing away.",3,3,0,0
"Great location, great hotel
Very comfortable rooms and beds. So close to good restaurants, cable car, the muni for trips out to Golden Gate Park and shopping close by. The staff were all extremely friendly, pleasant and very helpful. Great central location.",5,4,-1,1
"Crap...prepare to be shouted at and have your money stolen.
The reviews seemed mixed between satisfied customers and bad experiences. 
I choose this hotel based on recent positive reviews, attractive location, and low price. 
We were not expecting too much based on the price, but I am completely shocked at the service we received. 
Upon checking it, we were given a room that seemed to have been unoccupied for decades. Dirty, smelly, with cobwebs hanging off the headrest of the bed and the various corners of the room. When my wife asked if there were other rooms available, the man at the counter shouted at her that they were fully booked and challenged us to move out!! 
With most other hotels fully booked due to the Fleet Weekend, we of course had no choice but to stay unless we could find another hotel. We politely requested that room service clean up the room while we were out. We came back to find absolute nothing done. In the end, we had to clean the room ourselves.
We woke up the next morning itching after a nightmare night in the dirty bed. To make things worst, we went down to the breakfast room to be greeted by the same grumpy old man who shouted at my wife. He proceeded to grumble at us and all the other guest and bang the food onto the tables.
To complete the nightmare, we realized that housekeeping had stolen money from my wife's purse. We were sure that she had not misplaced or dropped the money as she had counted the money the night before and did not remove her purse from her handbag from the time she counted her money till the time we realized the loss. The only time her purse was left unattended was when she left the room for a few minutes to use the very slow Wi-fi in the conference room. Housekeeping was just cleaning the room next door when she stepped out and nowhere to be found when she returned a few minutes later!!
In short: DO NOT STAY HERE. Spend a little bit more money for peace of mind in a better Hotel. In fact, we saw a much better posher hotel (Grand Plaza Hotel) just around the corner which offers room at the same price. It was unfortunate that they had no rooms available or we would have moved there.",1,1,0,0
"Avoid room 210
To begin, this room is right next to the elevator. There are no blackout curtains and this room isright in front of the entry where the security lights shine into the room. If you plan on sleeping, you must get creative to block the light. Staff was nice. Only other thing was it seems the HSIA seems to be running of a dial up connection but its free so I suppose I can't complain.
Just stay away from room 210.",2,1,-1,1
"Great Location!
I had a chance to stay at the SAX hotel from March 2-4 for my boyfriend's birthday. The service was excellent and hotel staff were very helpful. We had a delayed flight from California and so we checked later than expected. We not only were greeted we were also upgraded to a higher floor. So, thank you for that. The hotel's decor was very trendy and the room was clean. My only con was that our bed was not as comfortable as we hoped, and the pillows were really small for a KING size bed, but other than that you can't beat it!",4,5,1,1
"UGH, not impressed
The only thing grand about this hotel is the high price. For this price you should get free internet, but you have the pay for it. When we checked in, they said they were overbooked and did we want to move to the parlor for a discount and free breakfast. My partner is here for a conference in the hotel so she already gets free breakfast. The rooms are small and they really do need a make-over. Strangely, they left the paintings hung on the wall and put a giant TV in front of them. The bathroom is tiny and they only give you a couple of towels. The construction noise is awful -- annoying and the people next door sound like they are inside our room. We won't stay here again.",3,3,0,0
"Will not stay here again
We had stayed here before and that is why we booked this hotel. This time we were greeted with fresh urine and mold in the only room that we were told was available even though we had a reservation and were checking in mid afternoon. We called housekeeping but they were only able to scub with bleach which fumigated the room so bad we had to leave. Later that night when we returned we stated that if the fumes were still too strong, we were checking out to find another hotel. All of a sudden, they had a new room for us! This room was not much better. Sticky carpet floors , worn out bath towels and some mold... but we stayed because it was late. This hotel needs a makeover. With the rate per night over $250.00, we were expecting a cleaner room no doubt! Austin has several great hotels. We will book elsewhere next time.",2,1,-1,1
"Very Disappointing!
We have come to expect better of Hilton Hotels. We had a backed up sink in our room, and after the third day of requesting that it be fixed, we gave up asking and just lived with it. :(
MMiller1000, we also were on the 14th floor with a non-functional ice machine and had no response from staff to our requests to fix it.
There was a cheerleader competition at the convention center and many of the cheerleader groups stayed in the Hilton. Hotel security did little or nothing about maintaining control over the loud and noisy groups. I am talking about people RUNNING up and down the hallways and shouting back and forth from room to room at 3AM.
We did enjoy the view of Camden Yards from our room.
The staff, other than the young woman at the front desk when we checked in late Thursday/early Friday, gave the impression that we were disturbing them whenever we had a question. We had a very early flight on Monday morning and requested a wake-up call for 3AM. That call came in at 3:45. We would have set the alarm clock provided by the hotel, but it did not work. I suppose it could have worked if someone had responded to our requests to get it operating.
On the other hand, Tommy, one of the bellmen, went above and beyond to help us make our travel connections.
Light bulbs were burned out in the bathroom and in some lamps, but again, nothing was done to replace them.
The breakfast in the Executive Lounge was way below the quality we have come to expect from other Hiltons. There was nothing except milk with protein in it, very bad for diabetics. I guess the erratic functioning of our room key to operate the elevator and get us to the Executive Lounge was a blessing in disguise, or a warning. Too bad we did not heed that ""warning"" and go elsewhere for breakfast. 
The view of Camden Yards from our room was way cool! But otherwise, we'd suggest staying elsewhere.",1,2,1,1
"Has Potential To Be Better
Our family had three rooms here for a wedding in town. We were expecting the rooms to be small from reviews, and they were not as bad as I thought they would be. The disappointing part is that they should have nicer amenities and decor to make up for the small space, but they do not. The bed was average, at best. The mattress was very basic, and the sheets were not high quality. The blue decorative blanket looked like it had not been washed in months. The shampoos and soaps were also average. 
It was a busy weekend and it seemed like the staff could not keep up. Our minibar was never stocked. We were only given one towel when the two used ones were taken. When my boyfriend asked for another towel from the housekeeper in the hallway, she said someone else cleaned our room, so she was not responsible for the towels. He had to ask her multiple times before she gave him a towel. Our soaps were not restocked either.
The good things are the location and a nice bar with a good happy hour. It is an old building that could be really cool. I bet people would not care about the small rooms if they worked on improving the details that make staying in hotels fun and relaxing. Probably would not stay there again.",3,3,0,0
"Excellent location if you don't mind crowds
The hotel is located in Times Square, in central Manhattan so while the location was perfect for getting around, the crowds around the area did get annoying after a few days. The hotel itself was clean and satisfactory in every way (i.e. we had no problems with bugs of any kind). The staff was friendly and helpful, and the room was spacious and well equipped. Some natural wear on walls and carpet, but that's nothing you wouldn't expect to see at a busy hotel. The only minus was the constant, although faint, noise of traffic that carried all the way up even to the 41st floor, but again, it was nothing you wouldn't expect when the hotel in located at the busiest area of Manhattan. I would definitely stay at this hotel again.",5,4,-1,1
"Never going to stay there again!!!
Where do I begin. How about the staff does not care how your stay is. First there is a door at the end of the hotel that leads to the pool and elevator which does not get locked until either 11pm or 1am according to the so called security guard. Second while we were there, there were small children left unattended in the pool and shady men were seen hanging around this door and made rude comments to my 10 and 7 year old daughters. I reported this to front desk after witnessing these characters attempting to convince a child to leave with them. Second there was a party next door that lasted all night despite complaints. My girls were there for a swim meet and needed to sleep. Breakfast was a joke unless you like stale cereal and some toast. At 10am on the dot with people in line they began removing the ""breakfast"" items off the table. When a gentleman asked if we were being cut off, the worker replied ""I have other things to do so yes"". I reported my complaints again to front desk at checkout and was given a card with the managers name, Ryan Hawkins, and was told to call the next day he would be in. I called and surprise he wasn't there. They took my information and still have not heard back from them. There is a slim chance I will ever stay at another Ramada again!!!",1,1,0,0
"Hidden fees and LOUD rooms
I was very unhappy upon arriving at this hotel. I was hit with a $22 dollar a night fee to park. All night long the staff was working pushing carts around and it was very loud. The fact these rooms open to the outside don't help in keeping it quiet. Its a little farther from Hollywood and Highland than I would have liked to be as well. The shower was nice though. The internet was also nice and quick.",2,3,1,1
"Outstanding service at a run down hotel
Just returned from a 3 day business trip in DC and Melrose was the only place I could find a room. The service of every employee I encountered was truly outstanding and far superior to what I've experienced in much nicer hotels. The room itself, while very spacious was not well maintained. The bathroom was moldy with several chips in the bathtub. The wallpaper was starting to peel throughout the room and there were big dents and scratches throughout. The gym was small, but well equipped for its size. The location is quiet and quite close to the metro. If the room would have been even a little better, I would stay there again for the wonderful service. Every employee seemed truly happy to be there. How often does that happen?",2,5,3,3
"Overall, not a bad hotel
All the hotels downtown were booked solid on 6/26 & 6/27 and this was the closest available. I didn't know that one of the biggest fireworks display's were on the night of the 26th. I read the reviews and was a little hesitant, but I was pleasently surprised when I got there even though there were mobs of people lining the streets. I was met by a cheerful security lady, the front desk people were nice as well. My room was very clean, but did smell a little musty. I just opened the window to get some fresh air and it was gone. Good free shuttle service, the continental breakfast was not the best, but it had the basics. The bed was comfortable and the shower worked well. No complaints from this guy, just your basic no frills hotel.",3,3,0,0
"Dissaponted....
Stayed The 1st weekend of August 2012 This Had Been My 3rd Time Staying At The Drury, My Prior Experiences were Great.But Boy was I Dissapointed I Arrived With My Family at 3:10 To Check In, May My Way To check in Wasn't Greeted by the lady that check you in, Then She Tells me that my room wasnt ready that it would be ready 30 minutes, Later!!! I Was like what! I Made my reservation 2Months Before Get thier and they tell me its not ready! Well I Decide to wait the 30 Minutes then go up and see a Manager and ask him if he knew if room would be ready now! He then tells me it will take another 45 minutes!!!!!!!!!!!!!! I Was Like what!!!!! are you serious! I told him in a calming way first yall tell me 30,now 45!!!! he then goes and sees comes back and tells me "" We have found a room and its ready"". I was really dissapointed that they couldnt have my room ready,The Elevators Take Forever! Decided to use the stairs, instead! The Hotel seemes very, very Dirty this time, The carper in the stairs lobby has stains,and were not vaccumed.Just dissaponied in my stay this time at the drury will probably look into staying somewhere else next time.....",2,2,0,0
"Great Views, Ideal Location, Large Rooms, Above Subway Station!
If you need to be around Wall St. or the Soho, Greenwich Village areas, this hotel is modern, trendy, right next to the subway!! within walking distance of battery park and the south st. pier complex, decent restaurant options around, try to get the highest floor ""corner"" rooms w/ spectacular views of both east & hudson rivers!! Staff is a little cold but concierge good and hotel modern and updated!!",4,4,0,0
"Could be worse...could be a lot better!
My mother and I stayed at The Roosevelt Hotel last weekend, when you first approach the hotel it looks great, lobby is sparkling and clean with a beautiful chandelier; however, when we got to the front desk I found the agent was not very polite- we were booked in the wrong style room and told us she doubted she could move us, after 15 minutes of waiting around she managed to get us a room with two double beds but was not friendly at all. I did however find the concierge to be fantastic, he gave us great suggestions on restaurants and one took our bags for us while we waited for our flight. 
Elevator was quick and quiet, we got to the 14th floor which we told was renovated; I’m not sure when they did these “renovations” but an update... or honesty would have been nice. First off, the door stuck…I mean so bad you had to push with all your might to open or close it and the lock barely closed from the inside but I suppose if someone was to break it you would have ample time to get out. The room was a decent size for a hotel room in New York and the carpet seemed pretty new, that being said it was not vacuumed before we arrived. The pillows were only covered with the pillow case, not a pillow protector meaning when we checked one of the pillows had disgusting brown spots and stains all over it. Completely nasty! 
Trying to sleep was a whole new issue, the air conditioner was loud and you could hear it constantly vibrating whether it had cut in or not. The room was dark and could definitely use better lighting. Housekeeping did not replenish our face clothes, nor did maintenance ever show up to address our issue with the air conditioner which was quite frustrating. Another issue with this hotel is the cost of internet- $15.00 a day?! Really? Not only that, but my mother attempted to get a bottle of water from the vending machine, which ate about $5 of her money, then the ice machine was out of order and when we called the front desk they did not seem to care- they did not reimburse us for the amount lose in the vending machine. 
I’m not sure if I would recommend this hotel to others and I’m not sure if I would stay again.",1,2,1,1
"Good hotel but small rooms
The rooms are very small but the location is really good. Breakfast was ok. The hotel is very close to the cable car station, which goes to the Fisherman's Wharf. A shopping mall is also in the neighbourhood.",3,3,0,0
"Nice stay during August
Hotel was nice and clean. Rooms a bit small but no complaints as we did not spend much time in the room. Very close to metro. Friendly staff On the edge of Soho more in China town. Air conditioning worked great and was needed for August.",3,4,1,1
"Absolute dump. Renovate it!
This hotel should feature on that TV show ""Hotel Impossible"". Incredibly tired hotel. Stains everywhere - door, carpet, walls, even toilet seats and coffee mugs. Super tiny room. Comforter was torn. Carpet very damp, felt almost unhealthy. Heat didn't work the entire time. For the first time in an American hotel I was scared to drink from the tap, bought bottled water.
Avoid at all costs.",1,1,0,0
"Price was Right
I stayed here for four days for a conference. The staff was great, the bar a great place to hangout & breakfast in the Balcony was good. Be patient for an elevator during busy times. Only big drawback, they charge $10/day for Wi-Fi in your room!",4,4,0,0
"Not Too Bad..
My boyfriend was in town for a week so we decided on the Comfort Inn which had the best price and location for us. You can tell the hotel has been renovated but it still has old features such as the elevator and the wallpaper in the rooms. One thing I was disappointed about was the size of our (standard king) room. Maybe it's because we were on the first floor but it was very tiny. I was also turned off by the bedding, which we noticed had several stains. Another major turn off was we both had unexplained, itchy bumps? I didn't see any evidence of bed bugs so I'll just leave it at that. The bathroom is adequate but could use more updating. Also, the towels in the bathroom definitely could have benefited from some bleach. There is wifi in the room, a safe, iron, and an iHome alarm clock. The hot breakfast was a plus for our stay. Bacon, eggs, yogurt, toast, muffins, fruit, oatmeal, juice and coffee provided a lot of variety for us since we were staying so long. There is a small ""market"" near the front desk that sells snacks and beverages. The microwave is also here which allowed us to heat up our leftovers a couple of nights. The metro is a 6 block walk which wasn't bad at all especially in nice weather. 
Overall, I would say that you get what you pay for at this place. If you are like me and prefer more clean/modern accommodations this may not be the best choice unless you're staying for a short time, planning to leave the room a lot, or on a budget.",3,3,0,0
"3 star room in a 4 star hotel.
I could not tell why this hotel was rated as 4 stars on the site where I made my reservation. The room was clean, though it looked a tad shabby. My room would be considered small by many people, but being by myself, I wasn't bothered. I could hear the couple in the next room, but they went to sleep early enough for me. The bed was comfortable. The best thing about the room was the shower. I am tall, and being able to stand up in the shower and have the water pouring down on the top of my head, instead of on my face and upper chest, was a pleasure. Otherwise I felt that it was a completely average hotel experience, nothing to rave about, but adequate. I would certainly stay here again.",3,3,0,0
"recent stay
okay for price. bathroom could have been cleaner. strange odor especially in halls. need to ensure odors are gone. also ensure bathrooms are very clean, no mold.",3,3,0,0
"Philly Good for Business and Familly
Its a circular hotel which is easy to spot from a distance. The rooms are getting older but still in good shape. There is ample space with a suite type style although with the circular building style they have a slightly goofy layout. Three elevators so usually not much wait. The service was good and atttentive.
The breakfast is great and a life saver with the family.
Friday's Restaurant is in the hotel which makes for good easy family dining. The kids enjoyed Karaoke night and Trivia night.
The hotel is within walking distance of many Philadelphia attractions. The family was able to see the Liberty Bell, Betsy Ross and others without getting in the car.
Great Cheese Steak at JR's right down the block with ample shopping.
Parking wasn't as bad as it could be for a downtown location. There are parking garages and open lots nearby.",4,4,0,0
"Great location and service
This was our first trip to Washington, we came from Toronto to attend a Flyers hockey game. Check in when we arrived was smooth and we got to our room quickly. The rooms are a decent size and very clean. The hotel was under renovation on the main floor when we stayed but that didn't disturb us at all. There must have been someone special at the hotel as there were security checking for room keys before we could get to the elevators, I found this neat, just wondering who might be staying there!
The next night we went to the second floor bar to have a few drinks, the bar overlooks the lobby. My husband is a Flyers fan (hence the trip to Washington to see them, it's cheaper to fly and stay in DC than it is to go to a Leafs game!!). The service in the bar was amazing and wouldn't you know, the Flyers actually walked in, they were staying at the hotel. My husband was like a kid in a candy store, he was beside himself. They all went right to their room so we didn't actually get to meet any of them.
We also met a few security guards who were hired to watch over a youth conference who were extremly nice. 
I found the hotel location ideal, it was close enough to walk to everything. I truly enjoyed our stay in Washington, and hopefully we will come back again next year for another game :)",4,5,1,1
"Nice hotel. Good location.
I got a good price on this hotel through Hotwire. Everything was clean and comfortable. Easy to check in, spacious room and bathroom. Walking distance to the mall area. It's located in a quiet, almost residential-like area but still very easy to get around to the main attractions in downtown Denver. As previous reviewers said, plenty of street parking around the hotel so we never used the hotel's valet parking. 
It was too cold for me (though the pool was heated) during my 2 nights stay to enjoy the pool but I could see it would be great in the summer. It's not a huge pool but definitely nice enough for a few hours to just soak up the sun during the day or a nice evening swim. I enjoyed my stay and definitely would return here next time I'm in Denver.",4,4,0,0
"Excellent place to stay!
Some of our family members have stayed at this hotel. They recommended it to us and therefore, now, we stay at this hotel when we come into San Antonio and we are always satisfied with the cleanliness, the wonderful breakfasts in the mornings, and the friendliness of the staff. The pool is always nice and clean and the rooms are always clean as well. It is close to anyplace that we want to go, such as the Riverwalk, SeaWorld, Fiesta Texas, shopping at La Cantera....We will definitely stay at this place again. The managment is excellent. Where else does the manager ask you what you have planned for the day and make suggestions as to what things your family can do?",5,5,0,0
"Sandy stay over
I stayed over because my flight was delayed and when I checked in they charged me 169 per night but rang at 8.30 am to say the next day the rate was now 360 dollars talk about taking advantage of the stranded. Plastic knifes and forks and plates for what they call breakfast. You can tell I'm not happy with this hotel as its in the Hilton honours and I will not stay again for sure. I mised out on a hotel for 140 dollars because they never said the rate would go up. I hope people will drop this hotel in the future",1,1,0,0
"Breathtaking views
My husband and I stayed here one weekend in mid-May 2012. He is a Hilton Rewards member, so we got ""upgraded"" to the 43rd floor - with a room overlooking the World Trade Center Memorial. Breathtaking is about all I can say about the view. 
The room was small but gorgeous. The exterior wall was filled with windows. I did notice our neighbors in the next room were enjoying their TV programming a bit on the loud side, but it didn't keep me awake. 
We ended up eating at the hotel restaurant a couple times. We had dinner the night we arrived. The food was tasty, but pricey!! I think our dinner ended up being about $100 for 1 side salad ($15), a bowl of mac & cheese ($23), a chicken dinner and 1 or 2 beers. But I guess this is to be expected in NYC. We also had the breakfast buffet 2 mornings. I believe that was $27 per person…but we had Hilton Reward member coupons, so it only cost us $4 per person. The food was pretty good.
They appear to be working on multiple buildings on the World Trade center site 24x7, but we didn't notice any disruptive noises. 
There is a subway stop right outside the hotel - which makes travel throughout the City quite literally at your doorstep. 
Be aware that this hotel is in the financial district. The subway makes traveling the city without a car very easy…but…you aren’t going to get from one end of the city to the other quickly. So, just keep that in mind when making your sightseeing plans.
I would LOVE to stay here again!! The hotel is great and the views are amazing!",5,4,-1,1
"Worst hotel experience - EVER...DO NOT STAY HERE!!!!!!!!
I am completely disappointed and dissatisfied with this hotel, and despite its convenient location, will NEVER stay at this hotel again. We requested a 1pm checkout when we first booked this hotel, and did not expect it to be an issue. BUT, when we checked in, we were informed of a $20+tax fee for a 1pm late checkout. This was not listed anywhere on the hotel's website, and it is a complete sham, as we could've stayed in a nicer hotel for less than $20 more and would not have had to pay the additional fee! When we questioned this late checkout fee, the manager was exceptionally rude, and instead of answering our questions, kept repeating that he had to follow ""rules and regulations."" As if the $20+tax fee was not enough, when we got to our room, we were greeted by a sign that warned of a $15+tax fee if the towels or sheets had any marks on them upon checkout, to include makeup, toothpaste, etc. This is completely ridiculous as simply wiping one's mouth after brushing one's teeth would leave a mark, as might wiping one's face after removing makeup. The plain white towels were in terrible shape, as were the sheets (multiple holes). Isn't bleach supposed to be used following each guest's stay? I would not recommend this hotel to anyone that does not want to be 'nickle and dimed,' or nervous about touching the towels for fear of yet an additional fee.",1,1,0,0
"Nice try...but really
The people at SoHo Grand were very, very nice, great location, cool bar...But....I'd made my reservation a month early, I requested as high as floor possible away from the elevator-I sent a follow up e-mail to confirm this a week out- I called the day before my arrival. 
Then I arrive... at midnight... to find the only room open is the lowest floor right NEXT to the elevator (mind you at almost 600. a night). I take it, I am tired and need a shower- The nice front desk guy named Ben promising better room for the next night. 
I get to the room... then things got bad- the bedroom area is cleaned but the bathroom is a mess- it never got cleaned, towels on the floor, toilet not flushed - you get the picture-Yuk. They come to clean I go down to bar to eat- they comp the meal- it is now 1am and I've got morning meetings.
Next morning I hit the breakfast room- I order corned beef hash, my favorite- a greyish bowl of mush arrives- I can't eat beyond the half bite - Tommy, the sweet waiter, brought some scrambled eggs to replace the hash, but then I open the butter foil and there is mold...yeah they comped that meal too...
I get to my new room and the TV dosen't work- yep - just dosen't work- I try calling the front desk and can't get through- go down - line at check in- phones all busy- went and got dinner came back and got the manager- TV got fix- Then I go to plug in my phone charger and they only brought half of it when they moved my things to the new room- at first they said there was not anything they could do- but soon re-thought that went to the old room and got the other half (that midnight guest hadn't arrived yet!).
Everyone always aplogized- and very graciously fixed things- Zoe the assistant manager was embarassed I could tell- 
This is supposed to be a first class place- compared to Gramarcy Park at least I could see in the hallways (so dark I had to use a flash light there to get in my room) - and the rooms had good lighting and were laid out well- But I am still on my search for a well located, really good hotel (note I didn't say great- just really good)-
I am sorry to say spending top dollar doesn't get the best in this case-",3,3,0,0
"Decent hotel for a decent price
Less than a 5 minute walk from the Hollywood / Western metro station, this is a good budget option for those wanting to explore downtown LA.
We stayed here for 2 nights and enjoyed a 15 minute metro journey to Universal Studios and just 7minutes to the Walk of Fame, Chinese Theatre, etc.
The area directly around the hotel doesn't boast much, there is a Starbucks opposite the metro station we waked to in the mornings for breakfast and a couple of ""fast food"" style restaurants which were adequate.
The room was spacious, but in need of some TLC - fresh lick of paint, running maintenence, etc
The small swimming pool provided a welcome relief from the afternoon heat, but there is very little area to relax by the pool.
Staff were friendly and the price good for what we wanted. If you plan on exploring LA and you're happy to just use this hotel as a place to sleep, it's ideal.",3,3,0,0
"Convenient location, but sub par amenities
I stayed at the Renaissance for just one night, but that was more than enough. There were a few pleasant surprises (namely the ability to print airline boarding passes in the lobby and great sweet potato fries at the bistro), and the location is convenient, but overall the visit was disappointing. 
This current Priceline description has several inaccuracies:
The 28-story Renaissance has 553 spacious rooms, with the upper-floor rooms boasting views of Elliott Bay, the Space Needle, Cascade or Olympic Mountains. Rooms come with mini-fridges, coffee/tea makers, Wi-Fi (for a fee in room, free in lobby), windows that open and flat-panel TVs with premium cable. You'll love flopping onto this bed after a day of Seattle sightseeing. It has a pillowtop mattress, down comforter and cotton-rich linens with triple sheeting. No belly-flopping in the pool: Take a refreshing swim around the splash pool and a soak in the hot tub on the 28th floor, with views of the bay. You also get expansive views of Elliott Bay, the Space Needle, and the surrounding city from the 28th-floor restaurant and bar. The hotel also has parking (for a fee), a fitness center, second restaurant and lobby coffee bar and lounge.
Sounds good. And the windows DO open a bit, the bed is comfortable, and the night views are pretty. Unfortunately, there is no splash pool/hot tub (despite signs in the hotel elevators that also point you to the 28th floor pool). According to the front desk folks, they're being turned into more meeting rooms. That would have been nice to know BEFORE arriving. Also, the water in our bathtub reached warm, but not hot, even when I turned it to max hot. As I didn't have hours to spend with a hotel engineer, I used the coffee maker's hot water to heat up the bath. Servicable, but hardly ""luxurious."" Also, from 3 to 6 am, our room on the 21st floor made loud creaking noises that actually woke (and kept) me up. (Apparently, according to the woman at the front desk, the hotel is built on rollers, so whenever it's windy out ... it moves and creaks). And then there's that flat screen TV. The picture was poor and the ""Daily Special"" movies listed for $4.99 were actually $13.99 when I you get to the purchase screeen. I called downstairs and they said: ""That's a separate company and they did have that daily deal, but I guess it's over ... but we can't get them to change the menu. So the price is $13.99.) 
One thing goes wrong, OK. Two, not great, but livable. No pool, no hot water, interrupted sleep, and bait-and-switch movie prices? C'mon, Renaissance, you can do better than that.",2,3,1,1
"Average hotel, OK price (San Diego hotels are very expensive across he board, so book your hotel early)
Everything very average, although very pleasant staff. Our room was dirty, so we asked to change and were moved, without any hassle, to a new one which was fine. Very good location but noisy from the trains. Breakfast was average, but plentiful. The swimming pool as very small, which surprised us, but lovely for a cool down. We so love San Diego but not the hotel prices. Next time, I would spend more and/or go a little out of town, in return for a better hotel, especially if staying more than one night. And definitely worth booking well ahead, for better prices.",3,3,0,0
"Beautiful restored lobby and convenient location
If you haven't noticed - I am a big Kimpton fan and San Francisco has many properties to chose from. The Serrano is a rehab of an older building and they do their best to make it Kimpton worthy - including Kimptonized bathrooms. I was able to upgrade to a corner suite for my stay and the extra sitting space was nice. The building is Spanish revival and the lobby is beautifully restored and the entrance doors are impressive. The building is older but again they do all the things right - free wiFi, coffee and wine. The staff were all friendly and helpful. The elevators are a bit tiny more like Europe but overall it was a pleasant stay. I was not overly impressed with the restaurant associated with the property - Jaspers is more like a bar, they are known for what is on tap and not being a big beer drinker it is not a place I would hang out in much but the burger was fantastic and the omelette in the morning was terrific.",3,4,1,1
"Great Conference Facility
I stayed at the Sheraton Denver Downtown Hotel for a conference recently and was very impressed. Although the outside building looks a bit rough, the inside is tastefully decorated with modern touches. There was an additional conference on site at the same time, but the hotel had plenty of staff available for check-in/out. The conference banquet staff was phenomenal and food tasty. My room was very large and the only real negative was a lack of view...I saw only more hotel rooms. Bed and pillows very comfortable and I'm picky! I had read that the hotel lay out can be a hike, but I did not experience any distance issues. Perhaps request a room in the plaza building (but you may forgo any view).
The hotel gym is nicer than some private gyms with plenty of high-end equipment - cardio and strength training. 
The location of the hotel is right on the 16th street mall, so plenty of restaurants and shopping nearby. I would definetly recommend this hotel for future conference attendees.",5,4,-1,1
"The worst Marriott property I have stayed at.
Pictures speak a thousand words, but this place is run down. We switched rooms once, and nothing better. There are stains on the carpets, dust on shelves in the kitchen where classes and things placed on the shelves have dust rings around them. The most urgent problem with this place is what looks like mold. I am not a mold expert, and not in a position to run samples to a lab to have tested but this doesn't look good. We are still here and leave on Friday, and have been staying here for the past 4 weeks. I can't tell you have much I am looking forward to leaving this place, and wish I would have looked closer sooner. Unfortunately it wasn't until my wife started having very bad allergy issues in the place that prompted me to look a little closer. I would also say 90% of the people staying at this property are here seaking cancer treatment at the medical center, so if you are immunocompromised, I would be very careful about staying here. See the pictures I have posted to see for yourself.",1,1,0,0
"Still a dump...never again!
I have stayed here before, and despite some renovations, it's still a dump. We stayed in an ""updated"" room, but that seemed to mean new carpet and television, but little else. It's too bad, as it has a great location and potential. Poor linens (stains), towels (thin), etc. Just feels dirty. Staff also needs to be upgraded. Disheveled. Grounds not up to par. Breakfast area is terrible and food choices are not good. My wife said that we would never stay here again.",2,2,0,0
"Beautiful hotel but have problems too
A 3 day stay cut to 1 when I saw the condition of the once fabulous hotel. The beautiful grande dame St Regis New York is badly in need of some TLC most especially in the guest rooms.
Overall the place looks beautiful and, for the most part, the staff and service were excellent, particularly the Front Desk Manager who did everything she could to help. They need to maintain the high level of service to offset obvious wear and tear on the aging interiors that is painful to see in such a iconic place. I was very surprised to see scuff mark on doors, work down rough edges on beautiful consoles and other furniture pieces in the room. In the bathroom, the showers fixtures were loose and the hose on the hand held sprayer in the shower was useless. Not what I'd expect to have seen in a 5 star hotel and particularly here. Too bad considering what a fantastic overall setting and perfect location in the city. To me this overtakes the value unless you can over look problems like this and still spend the sort of money they ask to stay there. I'd rather choose an equally luxurious but more dependable hotel in the area. Most are for less money and in far better condition of St Regis.",4,3,-1,1
"It works..good location for business travel. Not typical Hilton quality
The rooms are decent and have essentially what you need to business travel. They are VERY small (so much so that my bed was actually in a corner (litterally at a corner angle). There is no room to move around. The decor and size feels like it was a rather large office where they pushed the desk and credenza to the wall and can now fit a bed in here. No bathtub...only a shower. Caulking wasn't really clean and it felt a little like a wished a could wear flip-flops in there. I kept my socks on while in the room because the carpet was a little bit gross. But the bed was clean and the toilet/sink/floor of the bathroom was clean. Just not very luxury at all...about the level of a bathroom you'd find at a Quality Inn or Embassy Suites.",3,3,0,0
"Don't bother making reservations...
I made reservations over the phone with a representative at The Roosevelt Hotel 2 months prior to my visit to NYC. I reserved 2 cozy, double double rooms. Upon arrival to the hotel they told me I would be getting a Queen room and King room. We had 3 people in each room! They told us they had over booked and could not accommodate our needs. I asked why no one told me this when I called one week prior to check in to confirm our reservations. They told me they can't guarantee any rooms you reserve. My question is then why did I make a reservation at all?? Finally, after arguing for 30+ minutes and asking for a manager (who we never saw), they miraculously found 2 cozy double double rooms. Once we checked in we realized we were in rooms that had not been renovated. They had torn window shades and wall paper. The rooms were not big enough to turn around in. We were horribly upset with the rooms. The staff was rude and the bellhops beg for more tips. The only good thing about the hotel was the location. I will never stay here again nor would I recommend this hotel.",2,1,-1,1
"Scarey - lousy rooms and poor security - NOT safe, NOT for families!
We stayed at the Dupont Circle Hotel in late October. The location was convenient to the lively Dupont Circle area. Lobby was open and aerie. It took 20 minutes to get valet service for our car. The check in staff were somewhat friendly but were not informative about where things were in the hotel and its services. 
When I got to the ""superior"" room, I was horribly disappointed. The room was apparently too small to even fit a dresser (i.e., there wasn't a single useful drawer anywhere). The amoire could only store items length of a shirt - long jackets or dresses end up needing to be folded to fit. There wasn't shower curtain or a locking door to the bathroom. When you shower, the entire bathroom floor gets wet - so you may have to change outside the bathroom. Note they do not provide robes!
The windows only have shutters, so if you need a dark room to sleep - this becomes a problem. The hotel DOES provide eye shades as an amenity, but I found they are both uncomfortable and become displaced while sleeping. I had marginal sleep for three nights because of this.
On the second night (Friday), the liveliness of the bar and streets wafted into the lobby. When I walked through the lobby after returning from dinner, I had a horrifying experience. A woman was drunk and passed out on one of the ottoman's in the lobby - and she wasn't alone as many drunk people were also staggering about trying to get into the elevator (I emphasize trying - they literally fell into the elevator). This is definitely not a place I would take my grandchildren!
As I waited for the next elevator, a man approached me asking if I wanted to buy some drugs. Horrified, I declined and immediately went to one of the hotel's security staff. The guard shrugged and said there wasn't much he could do. I said I understood that they can't control what someone says, but they can kick people out - and then they reiterated that there wasn't anything that they could do.
Later that and the following nights, I was frequently awoken by noise in the halls. The adult activities of two (or more) neighbors could be heard through the paper-thin walls. Furthermore, their door opened and closed every half hour or so - it was almost like there were streams of people going in and out. I was too afraid to investigate, but it was like an ""escort"" service was running there.
The last day, as I was checking out, one of my small bags was taken. After acting a little helpful including giving me the phone number to the police, they more or less said it wasn't their fault and I needed to watch my own stuff- which I agree with. But they wouldn't let myself or the police review the lobby videos to identify a suspect thief. In the end, a thief acquired some of my dirty laundry, a coffee card, some toiletries and my nice bag (wallet was in my hands) - so I wasn't going to fuss more with it beyond a police report.
I stay in DC about once a month and this was my first visit to the Dupont Circle Hotel. In the future, I'll stick with my reliable locations: St. Regis, JW Marriott, Willard, and Ritz Carlton. The service, cleanliness, and security is signifcantly better at those locations.",1,2,1,1
"Location great, fit and finish nearly so
I echo what many others have said: this hotel has a great location in the center of Manhattan. Subway, Rockefeller Center, and more are only steps away, and everything from Central Park to Times Square is within a half-hour walk. 
The accommodations are fine, especially for a short stay (we were there for two nights). Our room faced 51st St. and was quiet. Staff responded well and promptly to requests for extra pillows and towels. 
Kudos to the hotel for installing fold-away desks, but the room still felt cramped with two adults and a child, especially since there was no obvious place to stow the chair when the desk was folded down. The bathroom seemed like it had recently had some construction and the work was not quite finished properly: there were no towel bars, there were two colors of paint with roller marks at the transition, and it looked like plumbing or fixture holes were not patched and repainted after the toilet was moved to a different orientation. There was no in-room safe. The room's couch and chairs had stains, but otherwise the space was clean.",3,3,0,0
"Nice place for the value
This is an inexpensive alternative to the higher priced hotels in the downtown area. Conveniently located near I-5 for easy access to the freeway that makes it nice to get to places you want to see. The hotel is basic but was very clean and provides all the comforts needed for overnight stay. Although it was very near the freeway, we did not hear any traffic from our room. We only spent one night but had we needed to remain in San Diego longer, we would have had no reservations about extending our stay at this hotel. We thought it provided very decent accommodations for an excellent bargain price.",4,4,0,0
"HORENDOUS!!! DO NOT STAY HERE!
ASSIGNED ROOM 113... Visable mold on the air duct for heating/cooling,. After checking out the room and informing the front office that we wanted a refund, they refused. Owner asserted that he is the son of ""a chief of police"" in some other country and that I should not threaten him with the fact that it is illegal in this country to provide lodging in unsanitary and unsafe conditions. DO NOT STAY HERE! Dangerous and unsafe.",1,1,0,0
"The Omelettes were the stuff of dreams
The location is perfect, the beds are extremely comfortable, the staff is outstanding. But the Omelettes, sweet Jesus the Omelettes. Brian's work on the frying pan is nothing short of sheer genius, no yolk. If you come here for one thing, let it be this. I'm now going to go cry because I leave tomorrow :-(",4,5,1,1
"After 15 years, I still don't like this place...
When I travel to Boston on business, the Park Plaza is the hotel my company puts me up in. As a result, I've stayed here several times a year for over 15 years. So I think I'm more than qualified to review this hotel. 
As much as I like older hotels, I really can't stand this place. Yes it's got a great location but aside from that there are so many negatives, that I never get a good nights sleep here. In fact, the only thing stopping me from giving this hotel the lowest possible rating is that I think you wouldn't believe me. So without dragging out the handwringing about writing a very negative review, let's get right to it:
Pro:
- Great location, just across the street from Boston Commons
- Many wonderful restaurants nearby
- New HD Flat Screen TV's
Con:
- It stinks. Literally, this place always smells. The lobby smells like a mixture of an old library and bus depot. Really. The hallways always smell musty and the heating and cooling units in these rooms don't bring in any outside air at all. The rooms smell of old carpeting which brings me to my next point...
- It's old, and the rooms haven't been refurbished in over 15 years! The carpets are dirty, the walls are dinged up and need to be repainted, the furniture is old, broken and scratched, the windows won't open unless you happen to have a crowbar with you and the tiles in the bathrooms are cracked. In fact, I'd wager the bathroom floor tiles are the same ones installed in 1927 when the hotel was built!
- The walls are paper thin. Noise is always an issue here. During my last stay, two women in the room next to mine were loud all night despite repeated reminders from security to keep the noise down. 
- Since it is a very old hotel, the roomsare an eclectic mixture of too little or too much room. Most rooms are so small you'd have to go outside to change your mind. Some rooms are large because they've taken 2 or 3 rooms and knocked the walls out to create a bigger space.
- Heating and air conditioning is nearly uncontrollable. The rooms are always too hot, even in the winter. Several decades ago most hotels discovered individual in-room self-contained heating and A/C. Not here, the Park Plaza is still on the old central steam heating in the winter or cool water in the summer. The result is you're never comfortable. Let's say you have a early spring heat wave. Room too hot? Too bad. The hotel will still be on central steam heating and so no A/C. Opening the room window will do nothing other than to let in lots of noise courtesy of a nearby fire department that is always responding to emergencies with sirens blaring 24/7. On this stay, sure enough the room was too hot. First I couldn't get the window open. I finally was able to force it open just enough to let in the outside 15 F degree air, but it was so noisy outside, I was forced to get up and down all night opening and closing the window to moderate both the temperature and the noise. Hey, Park Plaza it's 2012! Time to get rid of your 18th century heating system! Don't even get me started about how hot the rooms are in the summer time. Since the water pipes just circulate cold water and a very week fan just blows across the pipes in your room, you'll never get the room cold enough to sleep comfortably. A very few rooms do have self-contained Heating and A/C units, but good luck trying to get them. Either they are always taken or the front desk staff doesn't understand what you're talking about. I've tried repeatedly to communicate to the front desk that I want a room with a independent AC unit, and each time I get the same old steam pipe rooms.
- Because the location of the Park Plaza is so great, this place is always crowded with reunions, frat parties, conventions etc. As a result, there are always people noisily walking through the hall late at night into the early morning. And, because of the afore-mentioned paper thin walls and lousy doors, you're going to hear all of the sounds in the hall way. Combine that with a noisy neighbor and you've got a din of noise presented in full stereo. A couple of years ago, I was treated to a 4:30 am fire alarm evacuation. That was not fun. 
- Front desk staff is quite aloof and not very compassionate about your discomfort. This is a poor hotel, with poorly trained staff in a very old hotel trying to pass itself off as a upscale hotel. It is not. If the hotels location weren't so great, this hotel would have been shuttered long ago. It's living on past glories and an enviable real estate location.
I really hate writing a review like this. But I'm not kidding when I say I find it difficult to find anything I like here. 
I have a love-hate relationship with Boston: I love Boston. I've had some wonderful times there. But, my visits are always tempered by my dislike for this hotel. I stay in a hotel over 200 nights a year. Many of them are terrific, the Boston Park Plaza is not one of them. If I were you, I'd go somewhere else. But, until I can convince my company not to put us up here anymore, I'll be trying to avoid coming to Boston and spending more restless nights in the Park Plaza.",2,2,0,0
"Perfect!!
I stayed at this hotel May 30-June 3. It was a last minute booking after I switched hotels becuase I found a GREAT rate. The hotel is smack dab in the middle of time square. Its around the corner from the main observation area. First off the staff was very friendly and helpful. It was my husbands birthday they gave us a upgrade and sent him a mini birthday cake and a bottle of wine. It was perfect. Yes you have to go up and elevator to get to the lobby but so what, not a concern at all. The room are clean and very nice. No complaints from me about the rooms or the location. Even though we were in Times Sq I didnt hear a thing. The onsite restuarant/bar is small but serves its purpose. The only thing that I didnt like about the hotel is that there is a times share salesperson that sits right by the elevator. I dont liked to be hassled about that kind of stuff. Honestly she did ask us once and we declined and she never bothered us again for the remainder of the trip. The hotel is surrounded by places to eat but beware you will be paying tourist prices. If you walk a few blocks down you will save alot of money on over priced food!! If you want to stay at Times Square look no further you will love the hotel.",5,4,-1,1
"Convenient and efficient
A large business hotel. Easy to get to by walking across bridge from terminal. Reception efficient. Room was a bit dated There was a coffee machine but no fridge but hotel was totally soundproofed considering its proximity to the airport. Restaurants were just ok. Food was average for prices charged. The shuttle bus to the airport and subway was excellent It ran every 15 minutes.",4,3,-1,1
"Very nice, but...
Sofitel DC is very nice, but it had several quirks, and overall I don’t think it was worth the price. I travel extensively for work and visit DC 3-4 times a year and do not see why this hotel justifies charging $100/night more than similar hotels within a few blocks.
A few quibbles:
1) There was no top sheet on the bed. Bottom sheet and duvet with a very nice (high thread count) cover, but no top sheet. When I made a comment, I was told that top sheets are available upon request. 
2) The closet was the smallest I have ever seen in a hotel. They took what would be a smallish closet, then split it in half vertically and put the coffee maker, safe and other amenities in one side, leaving the other half for hanging clothes. I had 3 suits and they barely fit.
3) They ignored my ‘do not disturb’ sign. I typically leave the sign up for my entire stay and have never had a problem at any other hotel. Often hotels will either slip a note under the door or call to be sure I do not want service. At the Sofitel, they simply entered my room while I was out. I’m not worried about the staff stealing anything (I have nothing to steal), I just found it offensive that they would blatantly ignore my request. When I made a comment, I was told that my preferences had been recorded for future stays.
Aside from all that, it is a very nice place, convenient to all the big tourist attractions, the Metro and many nice restaurants. But - there is no ‘WOW’ factor that would justify me paying the cost in the future.",3,2,-1,1
"Noisy broken down and needs help
Noisy broken down and needs help... yes the rate is low but in this particular hotel you get what you pay for. I have stayed here about 5 times and each time it gets worst and worst. I usually stay here because the location is great for me.
-Ask for a room that faces the back... away from the freeway
-Test the internet in your room before you unpack... as most rooms it does not work well
-The people who work here are very nice but they are indifferent to the hotels challenges
I am a Platinum SPG... and this could be the worst Four Points Sheraton I have ever stayed at.",2,1,-1,1
"The only good thing was the price!
Noisy - and not just because it's next to the freeway. I think this is the neighborhood hotel for the working girls! Thinner than normal walls; when I arrived my door was not completely closed, so I didn't even need to use my key; cleanser was still in the toilet; mold spots on the bathtub; lights that flickered - when they worked at all; nothing about television channels; no local information for travelers; extremely squeaky bedsprings . . . I could go on, but I won't. Oh, gosh! I remembered another ""good"" thing - free wifi. Whoopee!",1,2,1,1
"Awesome!
Just returned from a fabulous weekend at the Park Central in NYC. I can't help but gush about my experience. I have never written a review before for anything but felt compelled to spread the word about this excellent hotel. The room was spotless and the staff extremely attentive and talk about location, location, location!! I look forward to booking a return trip soon!",5,5,0,0
"Disappointing Stay.
I went on a trip from Ireland to New York with my daughter at the end March 2012. Researched in advance and having spent our first 3 nights in the Fairfield Inn & Suites, New York Manhattan / Fifth Avenue (basic reasonable comfort) I had decided that it might be nice to move to a more ""luxurious"" hotel for the subsequent 4 nights. I had pre-booked the Roosevelt, because of the appeal of their website, such luxurious photos and the fact that it appeared to be in a good location. Chose a two bedded room for comfort. The first room was rather shabby, although all rooms were supposedly refurbished at this time. Directly outside our window were very noisy air conditioning units, combined with what must have been, one of the worst views in the hotel! It was impossible to sleep with the non-stop noise of loud air conditioning. When I asked to move the next day, they told me to bring our luggage to reception for storage, which (exhausted) I was unwilling to do...so they reluctantly moved it for me in the end. The 2nd. room was ok, but frankly, we regretted having moved from the first hotel, which, in my opinion, was in a much better location for shopping and sightseeing / breakfast was included in the rate and they had free Internet access, unlike the Roosevelt. On arrival at the Roosevelt, we had to queue (very long queues) to check in and on departure, likewise! The staff we met, with the exception of one of the receptionists were not very friendly or approachable. In essence, had I read the small print and realized that the Roosevelt Hotel had in excess of 1,000 rooms, I would never have chosen to stay there. Don't be fooled by the exquisite website photos showing clear spaces! Brace yourself for queues, people 'milling' around reception and choose a different hotel if you want a little New York paradise!",3,2,-1,1
"Keep out
Spoiled milk for breakfast was the first time I have ever had in a hotel. This really crossed the line. Add to it a tiny little room, with a leaking toilet making noise all night, plus a naughty bellman and you have yourself plenty of memories you seek to forget.",1,2,1,1
"Exceptional experience!
Let me start by saying that if you read my reviews - the hotels are all rated excellent but to be honest with the amount of time and research I complete looking for the best hotel.... I would be very disappointed if they weren't . I spend weeks trying to find ""the one"" the best hotel for each part of our vacation. We are both ex hotel general Managers so the hotel is very important!
We arrived at the monaco at 1am with a little trepidation - I had written to the Hotel GeneralManager (after contacting the hotel for his specific address) to make a request and then resent it. Except for a ""read receipt x 2"" I received no acknowledgement. My husband wrote to the hotel reception twice advising them we were expecting some packages to be delivered - no acknowledgement. This we both found infuriating and inefficient.... In today's age even if you are on vacation you can set your system up to say that!! And if a GM cannot lead by example..... Well enough said!!
Anyway we pulled up to a dirty red carpet and dirty door and brass - however once we stepped through the door the welcome was superb and all our fears were put to rest.
The room - we travel with our 9 yr old son and always look for a suite.mI hunted high and low for a suite in washington over 600sq ft. The Robert Mills is 925sq ft loads of comfortable and pleasant space - superb. I booked well in advance and it was about $500+ a night . If you can afford it so worth it!! Corner unit and great location. Bed fabulous and bathroom huge. We were very comfortable in this area.
Location - this trip was purely leisure and tourism. The hotel is ideally situated for this purpose. Close to the mall , museums, chinatown ( a corner really) and some great eating houses ( the chophouse opposite is awesome... Looks nothing from the outside but superb food) could not be better.
Service - concierge Lewis and Tony were awesome. Well done guys for making our stay - you are fantastic ambassadors for your hotel. They were the only people in the hotel who seemed interested in who you were and where you were going. Reception/ guest services looked very pretty and young but need to learn about guest relations from the concierge department! Being efficient with your head in a computer is sometimes not what being "" front of house"" is about. One useful tip ......every time you return from a smithsonite museum the security wipes your room key card request a recode BEFORE hiking to your room.mit will save you time. PERHAPS reception could put a sign or suggest this rather than wait until you do the long walk and walk back.
Housekeeping - my only winge. The turndown service for a big room is extensive, it was a fabulous service when it worked. The timings were off! If you have a family you must tell reception when you leave and put a do not disturb when you come back. It seems our housekeeper would remove her trolley even though she had not finished, so we would return see things missing assume it was forgotten and she would return 20 minutes later when we were trying to get our son to bed.
Maintenance service superb!! Couldn't get one of the TVs to work on the Saturday morning. Engineer was at the door before I had reached the room from reception.
Overall a fabulous stay made exceptional by the room comfort and the two concierge guys who made great recommendations for dinner and actually asked about your day. I would highly recommend this hotel with this room type to anyone and yes they do also have a wine hour should you want a glass in reception. 
Poste brasserie was a good choice expensive and a little fussy but the service was superb. Our son chose the child's hamburger - it came with cheese which was not on menu (NBC change the menu!) but the head chef delivered a new correct one and it was not charged....nice touch. We also had poste room service one night which came in less that 20 minutes ..,,l unbelieveable!",5,5,0,0
"Fine business hotel, great staff!!
I stay at the Westin Park Central for business 2-3 days per week...every week. It is truly my home away from home. The rooms are comfortable, the gym is well equipped. But the staff is what makes this hotel stand out. They are wonderful! - from Younis (sp?) at the front desk to Auristela in the Exec. Lounge and Antonio in F&B...they all help to make my weekly stay a pleasant experience and have helped the Westin Park Central earn my loyalty. Keep it up!",3,5,2,2
"Wouldn't Stay Again
The Andrews looks quaint and like a boutique hotel from the outside. The inside is quite different. I am used to staying in older San Francisco hotels, so I know the rooms can be small and sometimes a little funky, but this place gave us the creeps. I will say that it was clean, but the beds were SO uncomfortable. We could feel the springs in the bed. The guy at the front desk was a little unwelcoming. They had a nice little continental breakfast, so for that and the fact that the room was clean, I gave it a two rating instead of one, but I won't be staying here again, ever.",2,3,1,1
"The Place That I Would Stay In Always !
From the moment we arrived the staff were welcoming and friendly, The room was large enough for our needs with all the facilities that we required,with a cleanliness that was what we needed.
As there are lots of different types of restaurants nearby, Dining out at least once a day is a must.
This hotel location was also second to none with most of the attractions Congress,White House, Flight Museum, ETC were all within walking distance and if not well the subway station was close by 
On the down side the breakfast room was a bit on the small side and at times failed to cope with the number of guests looking for breakfast.
out of the two lifts only one seemed to work at any given time, Which caused a huge problem in the mornings when guests were trying to go for breakfast and others were checking out with their cases taking up even more room.
If I was to say the one thing that I missed, it would have to be a swimming pool.",5,4,-1,1
"Great hotel, perfect location
Stayed at the Hampton inn, just 5 mins walk from Times Square, lovely hotel, friendly staff, great choice for breakfast, and free hot drinks all day, which we used when passing the hotel throughout the day. Hop on hop off bus stop down the road, walk to 5th avenue, Rockerfellar, Theatres and times square. We walked everywhere, also near discount ticket office. Comfy beds, and spacious rooms.",5,5,0,0
"Nightmare on Commerce Street
We stayed at the Adolphus because it is near the Cotton Bowl. We were told that there is a 3PM check-in so we delayed our arrival until 5:30PM. At this time our room was not clean so we were told to leave and that they would call us when our room was available. At 8PM we were finally contacted for our room. Because it was a bowl game atmosphere there were a lot of young college students and rowdy fans. This would not be a problem if the hotel management would have worked to keep the noise level down. But as it was I could not get any help in getting our hallway and nearby rooms to kept the noise down and we had to listen to the party goers from Midnight until 5AM - we literally could not rest or sleep until after 5AM. The hotel also requires valet parking - which is $24 per night. When they brought my car around to me at 8AM the next morning it was covered in bird droppings. I asked if they could clean my vehicle and they told me to pull to the curb and they would wipe it off. I pulled over and waited 15 minutes and no one ever showed up. So - my experience was just like the Adolphus - Lousy, Noisy and Crappy ...",1,2,1,1
"Tried hard to like it, but won't be returning.
Enjoyed great service from the friendly staff and took advantage of the bicycle rentals available in the front lobby (great way to get around downtown). Bedding was clean and comfortable. However, I experienced enough downsides that I won't be returning on future trips.
- Internet connection is ridiculously slow. I had a strong wifi signal in my room, but speeds were so atrocious that even normal web browsing was a pain. Forget about making Skype calls; it's unusable.
- The quality of food at breakfast was low enough that I decided to skip it entirely after my first day and simply go hungry. Had an omelette that I'm fairly certain contained little to no real egg in the ingredients; the flavor and texture seemed like a commercial egg substitute.
- Windows don't open, which is a shame on beautiful days when some fresh air would be lovely.
- Had to capture and remove some 1.5"" long beetles from my room each day. Suspect they got inside because of its proximity to the outdoor pool.",2,4,2,2
"Great stay!
My husband and I stayed here on our way back home to Texas from Aspen. For some reason that night was $250 and up at the hotels we normally think of but we got a great rate at the Grand Hyatt. The staff are great from the second you pull up. The location is super close to everything at 16 street. The restaurants/bars were also great and there is a Starbucks connected to the hotel. We had appetizers at the hotel restaurant and they were very good. The only negative was that you do hear some city noise (sirens) but no big deal. We would def return.",4,4,0,0
"Unfortunately not clean
Good location, rooms are okay, staff is okay - but the room (and bothroom!) were not clean: hair from the previous (?!) guest in the shower, dust in the drawers etc. It could have beeb a nice stay there, but with this level of poor housekeeping it was not worth the price. I would not recommend this hotel.",2,3,1,1
"Okay for One Night
I booked into the Hilton LAX for three nights while attending a conference at a hotel near the Hilton. Here’s why this property is perfectly fine for an overnight between flights or for the night before a next-day flight:
-location: it is less than a mile from LAX, so a quick five-minute shuttle-ride or a twenty minute walk (yes, you can walk; we did it); 
-nicely-done renovation: the guest rooms seem to have been recently redone and are nice and modern looking and feeling
But, I would not stay at the property again, and here’s why:
-room size: the room was really quite small, which matters not for a night but did for our lengthier stay
-functionality: I took a shower the first evening before dinner. Since there were only two bath-towels in the room, we both needed to hang our wet towels so we could use them again in the morning. There was only one hook in the bathroom and no towel rack. There was a desk-chair but nowhere to sit otherwise. Again, no problem for a single overnight but something I found lacking for our planned three nights.
-air sensors: the air conditioning/heating is on a motion-sensor that cuts the system off after three hours. Unless the guest is an avid sleep-walker, you’ll awake warm in the middle of the night. I hate temperature governors and sensors, and I book away from properties that I know have ones that I can’t figure out how to override.
-no Diamond benefits: as a Diamond member I should have received bottles of water, etc., upon arrival and each day. Never saw any of that. And, no room upgrade.
-Executive Lounge: breakfast in the lounge took the notion of “Continental breakfast” to a new extreme. There was fruit, bread, pastry, and not much else. Sad to say that the standard, free Hampton Inn breakfast might be better, as at least it has hot items. As a Diamond, I was stuck with the lounge; as a gold I would have had breakfast in the restaurant. Just seems odd that something that is supposed to be a benefit is really a downgrade. In the evening cheese, veggies and dip, and a hot item are served and there is a cash bar.
-“Scheduled” power outage: on the last night of our stay we got a notice under our door at about three o’clock in the afternoon that there would be an overnight power outage. These things happen, I suppose, but, since it was “scheduled,” I would have like to have known upon check-in. When I told them I wanted to check out they offered glow-sticks and flashlights. Given that the room was barely cool enough as it was, I could only imagine waking up about an hour into the outage and sweating out the rest of the night.
On the positive, the staff were all nice. The common areas are elegant and quite nice. Also, housekeeping delivered fresh, clean, wrapped drinking glasses each day during room servicing. (I know that is a small thing but often the glasses either are dirty or look dirty; or, hotels skip them altogether and use plastic cups.)
I won’t stay at this property again, given that there are so many other options nearby. That said, if you are staying just one night and can get a $100-ish or less rate you will likely be okay.",2,2,0,0
"This is nit the Ritz quality but less than the Marriott!
I stayed there for 3 days. The hotel location is good. But this place is far from being a 5 star Ritz Carlton property! 
The lobby , the bar and the restaurant have a the most ugliest terrible decor I had ever seen in a 5 star hotel! Cheap look! 
The pool has no chez lounges , nobody gives you towels at all.
Service was good. Food was averege. That is why i am giving them a two star.",2,2,0,0
"My GABF week staying at the Ramada
Sure our room key never worked and getting home between 12 and 2am meant we attempted to insert and remove the key about a dozen times before begrudgingly waiting for the elevator for 3-5 minutes to come to our floor (just take the stairs - you're in Denver, you could use the exercise), just to take us to the front desk so they could give us another key that would only work once. But honestly, the amount of money I paid for this room for a week, a very expensive week mind you (GABF stole all my money, with my direct permission of course), made me exceedingly happy considering how understaffed yet pleasant the hotel staff was. My roommate for the week was able to take the shuttle to and from downtown all week while I was working my life away drinking beer for a minimum of 12 hours a day. 
The location is just outside the hustle and bustle of downtown, which is actually nice, because at night, once you're done festing, all you want to do is a.) drunk-snack or b.) sleep. I had the best (vacation) sleep of my life at this hotel - no distractions (besides the dinging of the elevator at all hours of the night; our room was right next to it), no fancy linens or towels or mints on the pillows. This is a 'I need a good place to sleep shower and... well the other s- thing you do in your hotel room.' The drive to downtown during the weekday morning traffic took about 10-15 minutes tops, on the weekend, I can't really remember how long it took, but it was definitely less. 
I wouldn't recommend the restaurant mostly because I was terrified to go in there, we never ate the complimentary breakfast because there are far better options downtown. 
Our original room was on the 4th floor, but the 4th floor is half smoking and half non-smoking rooms - which means, most rooms on the 4th floor probably reek of cigarettes; I instantly requested a new room and within minutes the blonde front desk girl came upstairs and delivered new room keys to us herself. Our new room, didn't smell. It was awesome. My nose is terribly sensitive to cigarette smoke, so maybe if you aren't as sensitive the 4th floor won't bother you. 
The night club is obnoxious. I think Thursday-Saturday night it was blasting hip hop or hispanic music; I was too tired to notice. Fortunately, on the 3rd floor, I couldn't hear the music at all, but I'd imagine if your room was on the 1st or 2nd floor you'd have a different experience.
When I return to Denver, there's a good chance I'd pick this hotel again.",3,2,-1,1
"Never have been treated so poorly
I stayed one night and never have I wasted money worse in my life. When I arrived I pulled up and asked the Valet if this was the proper place for me to park and check in and he responded ""where else would it be"". Once I pulled up no one helped myself and my girlfriend in. No one came up to the car to valet and I had to find the 3 valet guys sitting talking to take my keys. I would of parked myself of course but Valet is your only option. When I checked in still holding my bags I watched the bell boy text on his phone. The man that checked me was rude and short. He finished checking me in by leaving the key cards on the desk and walking away. No have a great stay or even tell me my room number. THE WORSE SERVICE EVER.",1,1,0,0
"Fantastic location
This hotel has a great location for walking to many of the great things in Boston. Easy walk to plenty if shopping, site seeing & eating! The north end is walking distance as well so you can easily get a delicious cannoli! Great room (king suite) as well. The restaurant is pretty good, a little pricey for breakfast, but its not surprising. Would definitely stay here again!",4,4,0,0
"great place to stay
they have great service and trusha and lj are very helpful receptionist. the beds are very comfortable and the food is amazing. i really enjoyed the relaxing pool they have. the gym needs some weight but it still have everything you'll need for a good work out. you should def. stay in this hotel !!!",5,5,0,0
"'A Lord of rubbish' Baltimore hotel
We stayed at this hotel back in August for three nights. The hotel was advertised as 'historic', this is clearly another way of saying the hotel is run down and shabby.
Check in was straight forward and efficient, the reception staff are helpful and friendly, even recommended places for us to eat.
The elevator was a sign of things to come in terms of the interior of this hotel, it was old and dirty.
The rooms were no better, the carpets were dirty and stained, tiles in the bathroom cracked and grimy, curtains didn't shut, sheets were hidden under a disgustingly stained 'comforter', all in all not a place where you can relax. The coffee machine was an added bonus to the room, sadly this was spoiled by the lack of clean mugs. Each day the previous unused dirty mug was taken away and replaced with an even dirtier one. We never got chance to use any of the mugs provided. (See pictures)
Another problem with this hotel is its location; the website sells it as being in a prime location, downtown Baltimore. This much is correct but it is not in a nice area of downtown Baltimore. Especially at night time. The walk to and from the hotel requires you to walk past several corners which are homes to some unsavoury characters, including one who took it upon himself to roar at us as we walked past! The worst part is actually facing the hotel where there is a metro stop. It is not a comfortable walk into the harbour at all.
 My advice would be if you want to go the harbour, use S Charles street instead of Light street to avoid some of the less desirable people of Baltimore.
Overall, the hotel staff are nice and helpful, the hotel itself seems as though it has been neglected and is in need of a revamp and a good old clean instead of hiding behind the 'historic' cover-up!",2,2,0,0
"Expected more from Holiday Inn
I was extremely disappointed at the overall condition of the the property, including the rooms, elevators, conference rooms. When I do stay at the ICGHs, I usually stay at Holiday-Inn express and boy what a difference between the two. I was in town with a large group for a conference for 5 days. You can tell they are not use to large groups as they couldnt handle the demand. The rooms are decent, but time for remodeling! The elevators are barely functioning, taking 5 minutes to get to you once you called it. Granted there are about 4 elevators! The walls are thin! I heard everything next door, above me and outside! Stay away from rooms on the 14th floor because the ball rooms are above, God help you if they are having a night event! The conference rooms are large but needs rennovation. I am not sure why we were not provided with a microphone while using the conference room. The conference rooms are located next to a kitchen!!!!!! So imagine my horror when we heard the garbage disposal and dishes against each other! They have several shuttles, but I dont think they adverstise it! I was told they use them only for pilots! so not cool! Honestly I dont think i will stay here again. On the positive side, it is in a great location. If you are looking for a quick one night stay then I would say go ahead! The staff is great!",2,3,1,1
"Worst Sleep Quality Ever
I've stayed at this hotel before and been satisifed. This time the guy at the front desk put me in the worst room on the planet. He called the Club Accesso whatever BS he gave me. From 2am until now (5am) there have been a parade of huge trucks parkiing and unloading right outside my window. 2 am was street cleaning. This is insanity. Who cares about anything else if you can't sleep.",2,1,-1,1
"Good value form money
We stayed at Park Central for a week. First timer in nyc ! Because of the low season, the price we payed was quite low (little more than 100 bucks a night) and we were even upgraded to a better room on the concierge floor. This is why it was good value, as the price payed was lower for a better room. 
The room was/had : a nice view on nyc, quite (cause at the end of the hall, and on 55th), clean but not that young, the bathtub was small but shower worked perfectly. The only bad point came from the A/c first it is automatic and you cannot choose the temperature, second it had some trouble staying at an average temperature and was sometimes too hot or too cold (sweaty one night and cold another).
Location is the best ! it is close to everything and at the same time not in the middle of agitation. The metro stop at the entrance of the hotel is a real plus. 
I have red lots of bad review about the staff, for me, only the concierge wasn't friendly at all, it's a shame because the maids and the people at the front desk where all friendly and helpfull. 
Finally i would say it is not a great 4 stars hotel but still a good hotel. It has no major bad points (only the a/c) and the location is very good. We had a great stay and for the price we paid i suppose it would be difficult to do better in midtown. I can't say if it would be true without the upgrade.
We didn't use the gym neither the hotel bar or restaurant, so can't say anything about that. Just know that you ll have to pay 3.75 dollars/bag if you want to store them after checkout.",4,3,-1,1
"Good location - but other hotels in the area may be better!
If you're just looking for a cheap place to rest your head while you visit the Alamo and Riverwalk, the Red Roof is fine, but there are other cheap hotels really nearby which might be better than this particular Red Roof. On the plus side, the room was large and the location is great - a few minutes walk to both the Alamo and the Riverwalk, and it's really easy to get to from the interstate (we were travelling from Dallas). The cons include its proximity to the freeway (which was right outside our window - although the noise didn't really bother us. If you're a light sleeper, though, it might be wise to look elsewhere), the breakfast which is pretty minimal (it's a 'grab and go' which basically consists of coffee with powdered milk, small bagels, muffins or fruit), and the fact that it is definitely in need of the refurbishment that it is currently undergoing. 
Our main issue while we were there was that the safe in our room was not working when we arrived and despite at least four complaints, was still not working when we left 3 days later. We were given several different excuses about why it couldn't be fixed (we'd put the code in too many times, the batteries had gone and the person on reception needed to go and buy more, the maintenance man was the only person with the screwdriver to install the new batteries but he wasn't in yet, etc, etc), but we were only offered an alternative room on our final night. Add to that the fact that the security lock on the door was not securely fixed to the door (although the bolt did work), and we were unable to leave any valuables in our room at all during the stay. 
Generally the hotel gave the impression that it was a bit run-down and not massively well cared for although this may change once the refurbishment is complete. In the meantime I'd look elsewhere.",3,3,0,0
"Amiable Associates Elevate Standard Residence Inn to Very Good
The property layout is a mix of early and current Residence Inns. As with the first generation, there are multiple buildings, and guest room access is through exterior-facing doors. The advantage is that guests can park near their rooms without having to pass through the lobby. The disadvantage is that the decentralized plan may make some feel less secure. Parking lot renovations were underway but there was no impact on my stay.
The room décor reflects the newest in Residence inn interior design – striped carpet and red hues. The one-bedroom suite had a separate living area and kitchen. The layout was quite economical in terms of space. While the two rooms together are much more spacious than a regular guest room, they felt small when the bedroom door was closed. On the plus side, the door provides privacy. There are also two televisions and over 60 channels. The wireless internet was complimentary and fast.
The complimentary breakfast was similar to other Residence Inns – hot breakfast sandwiches, sausage, oatmeal, and cereal. The oatmeal was more water than oatmeal. The common areas – lobby and breakfast area - were also small for the size of the hotel. The fitness center had basic, modern equipment.
In terms of location, there are multiple restaurants and a convenience store within walking distance. I-15 is a 1-2 minute drive. Parking is complimentary – an endangered species in Southern California.
Finally, the two front desk associates were among the most personable I have encountered. In fact, one associate actually inquired about my stay. It’s sad that this basic question is an exception rather than the rule, but I was pleased that she was genuinely interested in my experience.
In summary, this is on par with other Residence Inns. The front desk associates deserve an extra mention for their amiable, engaging service. This is why I will elevate the rating from “average” to “good”.
Pros: Spacious suites, amiable associates, complimentary on-site parking
Cons: Small common areas",4,3,-1,1
"Three nights was too long
Room was noisy and had seats outside so we had to listen to some drunken argument at 2am.
Expensive and the room I booked was not available upon arrival, so we had to switch after the first night.",3,2,-1,1
"The best place for us
My granddaughter and I have visited NY 3 times in the last 5 years and we have always stayed at the Edison. I like the location. On our last visit, we had a comfortable, clean room that was small but not crowded. We didn't come to NY to stay in our room! The staff was friendly and helpful at all hours of the day and evening. We were able to store our luggage so we could spend extra time walking around the City. We love the Edison and will stay there again! JT",5,5,0,0
"Paper thin walls and ceilings!!!
Booked this hotel based on the lovely room pictures. The rooms were nice but don't plan on sleeping if you are on the first floor. My recommendation is ask for an upper level room and one that faces into the courtyard. This hotel is on a busy bus route...and the buses run all night long!!! There is also NO continental breakfast and for the price you pay you would hope there would be!",2,2,0,0
"Brutal service
The room, tho tiny, was clean enough, aside from the lingering odour of the person who'd so obviously taken a nap recently on what should have been our fresh linens. The pocket door to the bathroom didn't close all the way, and the toilet didn't flush properly. The shower was separated from the bathroom by nothing more than a curtain. And the Internet connection was down so we couldn't map out our day or check email.
We saw a large carpenter ant at the foot of the bed. And as they say, where there's one ant you see, there are 10,000 more you don't see. It's New York, though, so at least it was a roach, or worse, a rat.
The worst part of our stay at the Roommate Grace was the service -- or lack thereof. When we made our reservations, we told them we were coming to visit in celebration of our 1st anniversary, and we were told a note was made on our file. I thought maybe we'd get a room upgrade, or a free breakfast or drink voucher. Why else would they bother to tell us they made a note on our file? 
They were no help at all when we asked where to park. They had an arrangement with one of of the garages that would be about half price. They didn't give us the name of the garage, no address, nothing. Just ""it's over on 44th, take 9th ave then 44th.""
When we checked in, no one offered to help with our bags. There were lots of pictures in the lobby of beautiful rooms with large bathtubs and great views of the city - but no upgrade for us. Inside the room, one expects to find basic information -- a menu, bar and pool hours, which floor to find an ice machine, etc. There was nothing. 
The continental breakfast cost $14, no complimentary breakfast for us. In the morning we called down to see if we could get a cup of coffee and were very rudely told ""NO, it doesn't matter if you eat breakfast or just wanted coffee, the price is $14."" Breakfast, by the way, was little more than muffins and bagels, neither of which we were prepared to pay for.
To sum it up, if you're looking for a nice place to stay in NYC to celebrate a special occasion, the Roommate Grace hotel is NOT the place to go. 
When we checked out, the girl at the front desk sent us away without validating our parking, so we had to walk all the way back to get that done. All she said was, ""Hehe oops. There ya go, have a nice day."" Ya oops, thanks a lot. 
I've stayed in a lot of hotels in my travels, and this wasn't the worst by any means. But the service was simply terrible. I cannot imagine, under any circumstances, how anyone could justify spending the whopping $500/night regular rate for this hotel. Fortunately, we got a sell-off price of about $150/night ... which makes me wonder, did we get the bargain rate level of service? Did they treat us like crap because we didn't pay full price? In any event, I do not recommend this hotel - at any price. 
If service matters to you, do NOT book this hotel.",2,2,0,0
"Great location but average hotel for a marriott
The exterior of the hotel and hallways were a bit dated and worn, however, the rooms and common areas were clean and upgraded. The elevators were broken the day we checked in so we had to carry our luggage up the stairs. The front desk and conceirge staff were very friendly and helpful! The location is just steps from Fisherman's Wharf! The onsite parking was expensive ($36/d), however, there is a public garage next door that is $32/d. We opted for the hotel parking because it was unlimited in/out whereas the garage was pay each in/out. The cafe had minimal choices and was overpriced. Don't bank on having a rollaway bed!",4,3,-1,1
"Sohotel is wonderful!
I took my three daughters to New York to play and shop. The staff was incredible. Please meet Junior at the front door. He will take of you like family. The Randolph has good burgers and beer. I took a previous reviewers advice and we ate at Cup and Saucer Diner...great! Lombardi's - great! Little Italy festival - yummy! - Just cannot thank Junior, The Randolph owner, and everyone at Sohotel who all made our trip more than we could have imagined!",5,5,0,0
"Beautiful historic hotel
We stayed at the Fairmont San Francisco (Nob Hill) for several nights. The hotel has the old world charm you'd expect from hotels years past; elegant, grand and beautiful decor. The hotel staff was friendly and helpful; the rooms were a nice size (bathrooms were a tad small) and bed was comfortable. This hotel was pretty centrally located (you did have to walk up some incredibly steep hills to get there - spend the money and take the taxi after your first time walking!) but a beautiful location. The outside is a tad understated but when you walk in the front door the grandeur awaits you. Enjoy!",5,4,-1,1
"Disappointing hotel let down by numerous issues
Two things make the Lenox disappointing - the potential for greatness and the fact that occasionally other customers see moments of brilliance. I sadly didn't.
I usually stay at the Renaissance Waterfront when visiting Boston but, on this instance I thought I'd treat myself to someone right in the city centre. I won't be making that mistake again...
My visit didn't start well when I was left to drag my heavy suitcase up a flight of stairs by the porters. ""Maybe they didn't see me"", I thought optimistically but things didn't really improve from then onwards. 
Room 912 is very very small by American standards with a bathroom that can only be a converted closet (about 3 foot wide at its widest point, no I'm not kidding, try measuring it) but perfectly acceptable for just a couple of days stay. If you get a chance, have a look at the emergency fire evacuation plan on the back of your room door and check out the size of rooms 12 (and 02 too I think) compared to the surrounding rooms and you'll get an idea of the disparity of room sizes. Lets hope everyone doesn't pay the same.
What disappointed me wasn't the room size or courtesy but attention to detail. For example, my free wi-fi didn't work during my stay. All all. Ever. At no point did anyone from guest services ever contact me to tell me what the problem was, tell me that the wi-fi was in fact permanently broken or offer a solution. Every day I would call guest services numerous times to alert them to the fact that, yes, the wi-fi still didn't work and they would go through a song-and-dance about re-setting the server yet again. \At no point did resetting the server work but, several times a day we went through the same process (with the occasionally change of pace of getting through to technically who confirmed that the problem was with the hotel, not my computer). 
Eventually, at 9:30pm on my last night, still refusing to admit that the wi-fi was broken they admitted that the router was in another guest's room and, in sheer frustration at the number of times he had been bothered, he had put his ""do not disturb"" sign on his door. Why guest services thought resetting the router would fix the problem when it never had before I don't know but, still no wi-fi. The only alternative was to move me - at 9:30pm at night. Unsurprisingly, as I had to check out at 4am I wasn't keen to do this. Again, no apology, no explanation as to why no one had told me at any point in my stay that the wi-fi was actually broken or explaition why I had had to keep calling up numerous times every day. I gave up waiting for any kind of explanation and went to bed.
There were no facilities in the room to make yourself a hot drink. I'm not suggesting I wanted to make myself a massimo soy chocolattino - a simple instant black coffee would have been nice. Surely a mug, spoon, mini-kettle and sachet of instant powder wasn't too extravagant for $200 a night? Apparently so. Instead, sitting in the middle of the room was a free standing fridge rumbling away to itself. No drinks unit; no cans of soda or mini bottles; no mini-bar; no little basket of over-priced peanuts and popcorn; just a fridge, on its own, rumbling away.
There was only one power socket available in the entire room which made juggling ipod, ipad, ipad and ilife an interesting experience. I've no idea why there was only one power socket - perhaps the closet is giving away its origins again? How many ipods can sweaters and socks have?
Wallpaper was peeling away from most of the walls and the tie backs for the curtains were torn and frayed, as though they had been used as a chew toy by someone's pet. 
By themselves I would have been able to ignore any of these issues as minor - even 5 star hotels get a bit frayed and dated around the edges from time to time but the general lack of courtesy and attention to detail meant that the issue built and built until they made for a disappointing overall stay.
When I left I gave reception a list of maintenance problems with room 912 that needed to be fixed - no doubt the list went straight in the bin and I was immediately written off as a crackpot and instantly forgotten. I really hope that others who stay see the Lenox in full glory and not the shabby, dated, worn and generally disinterested hotel I saw. 
Boston is too beautiful a city to miss but it'll take a lot to convince me to leave the Waterfront again after this experience of the Lenox.",2,2,0,0
"Clean and quiet
The staff was friendly, the room was immaculate, the halls were quiet--even though it was a busy June weekend in San Antonio. Location is great--close to airport and North Star Mall, only a 15-minute drive to the Riverwalk, 10 minutes to the Quarry, 20 out to La Cantera.",5,5,0,0
"Old Skool Hotel
We were travelling to Chicago to watch the Ryder Cup, our US friend had booked us into this historic hotel to firstly be down town and secondly to guarantee a good stay. We arrived wednesday night thirsty and so went to the bar pre check in. Nice ground floor venue, quite dark and decorated as yesteryear. We had a couple of rounds served by some very antiquated old bar staff who tried to double charge on some cocktails we had. Not impressed. Onced checked in we went to our rooms on the 4th floor, i had a spacious double room with bathroom, clean and tidy with duvet and great pillows. My friends had a suite which was huge..(must have been upgraded!) I used the coffee machine each day which was great and the TV was huge with all the usual pay per view. The biggest let down is at $280 a night you would assume the wireless internet would be free......oh no its $15 a day. Luckly from my room we could tap into the conference facilities of the hotel next door for free!!! We didnt use the restaurant for breakfast but would recommend the concierge recommendation of Tempo. Boy, one of the best diner breakfasts i think i have ever had.
To summarise, old hotel, old bar staff (i mean 60+), good location, been there done it but would'nt stay there again. Would i recommend it?.....i would think there are better places to stay for the same money.",3,3,0,0
"Great Service
Raquel in guest services really made a difference for us. She upgraded our room, checked in on us and gave us seemingly ever perk available. She even provided contact information for our next visit. Our room was excellent and the location of the hotel is perfect. We really enjoyed our stay.",5,4,-1,1
"YUCK
Hotel was not what we expected given other reviews we read. If you like 4 star hotels don't stay here. 
Pros:
1. Most Customer service individuals are customer focused and very pleasant. Chris (house cleaning asst mgr), Leslie (front desk) and Tiffany (restaurant supervisor) were all very good. 
2. Location is great. Very close to Wharf. 
Cons:
1. Rooms are dirty. Stains on furniture, hair, etc.
2. Very strong perfume product in rooms. If you have allergies you will not be able to breath.
3. Coke and aquafina water in restaurant $3.50. 
4. Cushions at pool are dirty
5. Food at buffet was cold.
6. Furniture is old and warn.
7. If you have a room at the front of the building you will be up at 5AM when trash and deliveries are done.",1,2,1,1
"Always nice
I stay here about once a month, and have never had any problems. The staff is always friendly and helpful, and the property is clean and in good repair. Proximity to the Navy Yard Metro station makes this hotel an excellent base for seeing all of the sights of DC.",4,5,1,1
"Clean, comfortable and friendly
Small but great! My som and I had a clean, comfortable and modern queen size room at a (for Manhattan) reasonable price. Free Wi-Fi was a great plus. Close to seven subway lines and a lot of great cafes and restaurants. Exellent service - the people at the reception did all they could to make sure we had a great stay. Highly recommended - we'll be back!",4,5,1,1
"Very nice!
Very nice hotel! Spacious and clean room and bathroom. Great staff. Beautiful views. Comfortable bed.",5,4,-1,1
"NO ESPN & SMALL ROOM
The parking situation sucks. I would not leave my car on the street overnight. This hotel sits in the middle of the hood , a few blocks from the hustlers club and other strip clubs on baltimore street. It is a few blocks from the inner harbor but not walking distance. The rooms are very small and dark. Not enough lighting to see. Our sheets had stains on them. The only upside to this place is the free breakfast. I would not stay here again. although the price was cheap. especially if you have AAA. Lastly there is no ESPN tv station in the room even though noted in the guide there is only ESPN downstairs in the lobby. 
very current review: apr. 29 2012",2,2,0,0
"Pretty Nice Hotel in the Airport
I booked this at a travel site for lower than published cost and was pretty surprised that it was actully at the airport. There was a $24 Valeo fee to add to the room cost, but I must say, this is really a pleasant and very quiet full service hotel. Nice atrium restaurant and bar, plush beds and friendly and reliable (wake up call) service. I would definitely stay there again.",4,4,0,0
"Nice Hotel in a great location
We recently returned from a long weekend trip to NYC and stayed at this property for 2 nights. It is right in the middle of Times Square, convieniently located to everything you desire. We were on the 24th floor facing 7th Ave, so it would get a bit noisy. We requested a great view so we were prepared to live with the sirens and noise for the great view. The beds were very comfortable with plenty of pillows. The bathroom, while a little on the small size was fine for the two of us. I would definetly stay here again on our next trip to NYC.",4,4,0,0
"worst customer service, parking horrible and disgusting
overcharged 15 times for a two night stay on two rooms totalling over 2000 in charges, the manager tyler is rude, disrespectful and judging of character. will never use let alone recommend this place. such a disgrace to the name with that type of staff, let alone the horrible stay, we endured on our wedding day.",1,1,0,0
"Great Location
We have stayed at this property a handful of times, and each time it has been great. Their service is consistently excellent. The rooms are always clean. We slept like babies on the uber comfortable beds. Our rooms have always been on at least the 12th floor and the views of the city both during day and night are fantastic. Ask for a room on the side of the Boston Public Library. The bathrooms have tubs that are great for soaking.
During check-in, the line moves fast (there is usually a small line) and they offer snacks and flavored water upon check-in. There is a Starbucks directly outside of the hotel property, which is right in Copley. The property is incredibly clean and the staff (cleaning, check-in, etc.) cares about their jobs. 
The negatives about this property: ridiculous amount for internet ($16?!) and they do not validate parking. The only parking available near this property is at least $15-30/per 24 hours.
This is a great location for business, sightseeing, or anything as its right in the middle of everything.",4,5,1,1
"Not a fan before, and even less of a fan now!
I'll preface this review by saying I have never been a fan of this hotel and only stayed because the event I was attending in NYC had a complimentary room block. Suffice it to say, I won't even accept a complimentary room here again. 
My previous problems largely were due to the sheer size and inability of the hotel (particularly the elevators) to accommodate the numbers of guests and/or convention visitors. My complaints now encompass much more. 
Upon entering my first (of three) guest rooms, I could not believe I was in a Hilton versus a 1-star motel on the outskirts of town. I was given a non-renovated room which had carpet so dirty it turned my white socks black. The window curtains were stained. The walls were chipped as was the furniture. The stopper in the tub was pulled out with its rubber tubing attached and a puddle of yellow water in the tub. One of the light fixtures in the bathroom was missing its housing so the bulbs and wires were completely exposed. A call to the front desk informed me that none of the upgraded (deluxe) rooms were available that night so the soonest they could move me would be the following day, but maintenance would come take care of the other issues. The tub was fixed, but there were no replacement housing for the light fixture so it would stay. 
I switched rooms the following morning and the difference was as great as night and day. The room felt like a Hilton in an upscale business hotel - everything about it was 10x better. So the problem arose when I do my routine mattress inspection. I have been bitten by bedbugs before at an upscale hotel and it was not a pleasant experience so I am quite OCD about this. And sure enough, along the seams of one of the mattresses is a live bed bug, which I catch, and call the front desk to let them know. They immediately send security up to my room and the fellow could not have been friendlier, but I think part of it was that I actually had the little bugger so there was no denying it was there (at one point it felt like they tried to pin it on me for bringing the bedbug in the room, but as a frequent traveler who understand how to protect their belongings - I know I did not). So upon entering the room that the front desk manager had him move me to, he takes one look at me after smelling the stench of smoke and knows it is not acceptable. Beyond the obvious smoker who previously stayed, it was one of the older rooms again. At this point I was beyond angry, to downgrade me back to a basic room after finding a bedbug in the upgraded room was dumbfounding. The front desk manager informed me that all deluxe rooms were again full and there was nothing she could do. I told her thanks, but I would be checking out at this time. She finally offered to put me in a king room on the executive floor and give me access to the executive lounge the remainder of the stay. So that I would not have to leave hotels at 11pm, I agreed so long as the room was clean. Again though, this was an older room (why the executive rooms were not the first to be renovated is beyond me). So I entered my fourth room, thoroughly inspected it and agreed to stay. Suffice it to stay, I did not get under the sheets and barely slept the remaining two nights. 
At checkout, when asked how my stay was, I decided to be honest instead of delivering the obligatory - ""Fine."" The front desk agent was incredibly friendly and could not believe I had not been offered compensation beyond the pseudo-upgraded room and executive lounge access so she promised me that somebody would be in touch about additional compensation. I did receive a friendly e-mail from one of the assistant managers apologizing again and offering me a sizable number of HHonors points. 
At the end of the day I was hesitant to write such a critical review because I believe that eventually the customer service really tried to compensate me for the problems, but in 7+ years of extensive business travel I have never had such an awful experience, been in such an out-of-date and dirty room at an upscale business hotel or switched rooms more than once so I felt compelled to share. I believe my experience probably was one of the extreme's, but it happened and as I said before I had never been a big fan of this hotel during previous stays. 
On the plus side, the location is excellent being steps from Rockefeller Center and blocks from Central Park. The Halal Guys food cart right across the street is deserving of the long lines and worth a try.
So I may try a different Hilton property next time in NYC, but can't say I would return here.",2,1,-1,1
"Great Location very busy very old overrated
The Pennsylvania hotel is located in the heart of the city across the street from madison Square Garden close to subway, grand central station and great restaurants and other venues. The lobby was pretty nice but the rooms and hallways are old and out dated alot of rooms have no views and are antiquaited. This hotel needs to update their rooms for the prices they charge. Lobby service is very slow dont eat in hotel restaurants their are many better ones in the area. One pro for this hotel is the rooms are very large for Ny standards. If you dont mind old and hugly and need to be close to madison square garden and subways this hotel is ok.",3,3,0,0
"Scary
When we first arrived we got our room and everything set up. As we got in to the room it had a terrible smell. It smelled almost like pee. This room was in the South tower floor 12. We then asked the person at the desk for a different room and that one was way better and it was on the north tower floor 7. I would not suggest walking down the stairs.. It's really scary... and the hallway is supper scary!! Never walk around at night.",2,1,-1,1
"terrific service
We stayed at the Wyndham for 3 nights in October. The hotel is very old-world and cozy. There were several minor concerns with the room and they were dealt with extremely quickly to our satisfaction. The Peabody Conservatory of Music and the Walters art museum were quite close, as were some good restaurants, including George's in the hotel",4,4,0,0
"A restful LAX oasis with great service
I've stayed here twice...first before a long flight to Australia and the second when I came back. Living on the East Coast, I thought it would be a better plan to go a day early before my long, long, flight to Sydney and what better place than an Embassy Suites!? Planning my trip early, I followed & chatted them upon the Twitters & they were nicely responsive. Good sign!
The complimentary shuttle picked me up both times in under 20 min TIP: Find the RED hotel shuttle island outside & wait for the BLUE shuttle van. After tipping the nice driver who lugged my heavy suitcase, I was whisked away EARLY to the hotel. Both times they accommodated my early arrival and I got a room before the official check in. The first time I had to wait a little bit, so I grabbed a burger at the hotel restaurant. It was delish & definitely helped with the jet lag. Mmm meat.
On the return trip from Australia I arrived around 7am LA time (weird, 'cause I had left Sydney at 10am the SAME DAY - time zones freak me out!) They had only one room avail & I had to pay $20 extra because it was the hepa ultra clean room which all I could figure out meant that it had an air purifier in it. Either way, it was a great room to take a quick shower & much needed nap. Flat screen TV's with many channels to choose from was a plus..If only there was FREE Internet. 
Of course both times I woke up in time to catch the Manager's Reception! (Australians were AGOG hearing about all the FREE perks an Embassy Suites offer!)
Manager's Reception: The happy hour was awesome! I tipped the hard-working but cheerful bar tender $5 straight away & got great pours whilst there. Nibbling munchies, sipping a cool chard, & reading from my iPad relaxed me greatly after so much packing, trudging, & flying, etc. On the second stay, I did order a room service small pizza & Caesar salad which was delivered fast, priced well, & yummy. (On that flight back from Australia I hadn't eaten since 4am, then took that much needed nap, had a couple free glasses of chard...so yeah...dinner was required!) Slept like a baby!
Breakfast: This is definitely where Embassy Suites shines! I grabbed a couple pancakes & asked the kind omelette chef for a few crispy slices of bacon - added a bowl of fruit, a big orange juice & coffee and I was ready to take the shuttle back to the airport & fly back east.
If you have a LONG flight to catch going out of LAX you couldn't find a better place to break your travel than the Embassy Suites North. If only they had a spa like the one in St. Charles, Mo it would be PERFECT! Every person I came into contact with on the property were friendly, accommodating, & helpful.",5,5,0,0
"Not what we expected!
Having stayed in other Courtyard by Marriott hotels, my husband and I chose this hotel on a recent trip to Dallas. We attended a workshop nearby and the hotel was very close. It was also conveniently located to downtown and other points of interest. The room was clean and the bed was comfortable, but it was not exceptional. There was space in the bureau for a small refrigerator; however, there was none. Breakfast was not complimentary; however, the Bistro was quite good. The staff were very courteous, especially those at the Bistro. Although wi-fi was available, it was not very fast. I would probably stay again, but might check out other places as well.",3,3,0,0
"back in home at sf
i had a chance to go home for thanksgiving and had a chance to visit the nikko. had never stayed there. was looking forward to it. the staff there was very professional. they checked me in even though it was busy. they were courteous and polite. once i checked into my room i was surprised that my room was so small. but the beds were nice and i was busy doing other things. the next morning i had a chance to look around. the hotel actually is perfectly located. the actual physical structure was nice, a bit boxy but nice. the amenities were also first rate. although this is not the most amazing hotel i have stayed at, it was very nice. you have to give them credit, where credit is due. will stay here again.",4,4,0,0
"Times Square South? Don't think so.
There is a Doubletree in Times Square, and this one called ""Times Square South"" but is not in Times Square at all. It's confusing nonsense to call the property Times Square South. This property is in Hell's Kitchen. My cab driver took me to the one actually in Times Square, and the staff at both hotels informed me that many people each day show up at the wrong hotel. Cab drivers generally have no idea what Doubletree Times Square South is and will try to take fares to the Doubletree that is actually in Times Square. To get your cab driver to take you to the right hotel, be prepared with the address as well as nearest cross streets (341 W 36th St between 9th Ave & 8th Ave). 
As far as the hotel itself, even factoring for the smaller than average hotel rooms in Manhattan I found the room depressingly small (room 2008). The bathroom is adequate size. Room service is so-so. Two days in a row they have been out of about 1/2 of their choices. I concur with others who mentioned the inadequate number of elevators and congested lobby.",2,3,1,1
"Perfect location for NYC Experience!
Three couples enjoyed the charming Mayfair Hotel, located in the heart of the Theater District -- the rooms are not large, but the lobby is welcoming and we hosted our own happy hour there each evening! The staff was genuinely friendly and helpful! A variety of nearby restaurants make this the PERFECT LOCATION for a theater weekend!",4,5,1,1
"BED BUGS BEWARE!!!!!!!!!!!
This hotel was one of the nicest hotels we have stayed in that is till we brought home BED BUGS from our stay there. This vacation is still costing us. 5,000 mattress had to be chucked. Exterminator 900 dollars. Could have taken a Disney Cruise for the money it is costint us in the long run. BEWARE!!!!!",1,1,0,0
"Good standard, nice change from the other copy paste 4 star american hotels
Stayed here a week early november 2012. Hotel Entrance feels awkfard as it's through a smallish side door with no guard/valet, then through another door comes the hotel reception/lounge/bar/restaurant. very nice modern hotel lobby, dark wood (seems to be a big theme in houston). Mostly friendly staff. one guy when asked for recommendation couldn't seem to care less but everyone else we spoke to was nice. i really like the deluxe room with kingsize bed and jacuzzi. The room did feel like it hadn't been aired so would have loved to open the window but for security reasons that was not possible. Tried putting AC on high for a while to change the air but it didn't do much of a difference. Other than that small inconvenience, bed clean, very comfortable and couldn't ask for anything else. Would recommend",4,4,0,0
"Quality is what you'd expect; won't stay here again
As many of you who read my reviews know, I travel both for business and for pleasure and I do both a lot. With the exception of this hotel, I'm a loyal Marriott fan. There's nothing wrong with this hotel. It has precisely the quality that one would expect from a Courtyard, and as others have mentioned, while it's not actually in Cherry Creek (fail points to whomever is responsible for naming this property), it's not far from it and Cherry Creek is a wonderful area for laid back, upscale nightlife. I also met some wonderful patrons in the bar.
I will, however, never stay at this property again. Upon checking in, the lady at the counter informed me that I needed to provide my phone number and email address and that I could not check in without providing them. This struck me as odd because I'm a platinum member with my number on the reservation so I would guess that they already have access to my information. If corporate doesn't give individual hotels that information, I assume it's for a reason. Anyway, I was having an experience that I've never had before, the woman was pretty adamant that there was a management policy that I could not check in without providing certain pieces of information that I did not want to give, and she knew that I was clearly bothered by this. She tried to explain that this was for the benefit of the customers in case they left items in their rooms after checking out which, of course, was bull. They were collecting customer information for whatever reason and holding their customers' reservations as ransom.
I lied of course, and I was just ready to check in after an afternoon of traveling.
So...I'm sitting at the hotel bar a short time later having great conversations with employees that shall remained unnamed. S/he (or it?) was well aware of the policy and sympathized. She also noted that the employee who checked me in was, in fact, the manager who had made the policy and that she could have, of course, checked me in with or without this non-standard information.
Today is February 28th and I am spending this week at the Downtown J.W. This, I believe, is my third time staying here since I stayed at the Courtyard. I hope that the information that this Courtyard tried to swindle out of me was worth the over $3K that I've dropped at this hotel since.
>:-)
Look...doesn't seem like a big deal, right? Your information is your information, people, and when you stay at a hotel week in and week out -- a chain that you call home away from home as a business traveler -- I can get asking for information to see if I'll give it up but there's no excuse for holding my reservation captive unless I do.",2,1,-1,1
"A fabulous experience!!!
Just want to let everyone know how wonderful the Talbott is....Dawayne,Charles,Perry,Louis,Tanner-Too many names to mention...Everyone is so welcoming and friendly,going above and beyond to accommodate your needs...I would HIIGHLY
recommend theTalbott.",5,5,0,0
"Executive level well worth it
This is a wonderful hotel if you want to be treated to a classic Boston experience. We really enjoyed our stay on the executive floor. It was worth the extra money. We were treated to superb personal attention, free internet access and a delicious hot breakfast. We stayed in a standard room and it was spacious and comfortable. I would have given them an excellent rating except that the shower had very poor water pressure. I opted to take a bath instead. I believe that removing the water savers from the showers would solve the problem.",4,5,1,1
"GRAND CENTRAL STATION
Small and intimate this hotel is not. The lobby is huge with people bustling in and out, with the subsequent lines to check in or out. The actual floors have long hallways with room after room. 
The hotel is old and historic with a great location just 2 blocks from the Commons. If you can get a good price for the room or an upgrade it would be worth your while. 
When checking in ask to be placed in a larger room otherwise you might find yourself in a closet.
My room was clean and comfortable, but I could hear the people in the room next door. 
If you have a car there are a couple of parking ramps just 2 blocks away which charge $20 for 24 hours... not bad price. But no in and out.. perfect if you don't need your car.",3,3,0,0
"Best Bang For Buck EVER !!!!!
As an ex-native San Franciscan returning for a visit---on a budget---I had already had some familiarity with the Mosser, as I'd toured it previously for some out-of-town guests. The budget rooms may be small, but they are so cleverly designed that they never feel cramped, and the renovation of the hotel has retained the wonderful character of the original architecture---including the wonderful deep plunge tubs available in the shared bathrooms.
When there was a problem with my television, the staff immediately relocated me to another (much nicer) room---and I have to say that said staff was among the friendliest I have ever encountered in all of my travels.
The location of the hotel---just a quarter of a block away from Market Street and the Powell Street hub---cannot be better, and all in all I cannot say enough about the Mosser. If I had my druthers, it would be my ""pied a terre"" in SF...always.
Best bang for the buck. Period.",4,5,1,1
"Great location, good hotel.
The location of the hotel in Manhattan is outstanding - walking distance to Times Square, Central Park. Couldn't have asked for a better spot for a hotel. All the staff with whom I interacted were quite friendly and helpful. One concierge I approached a couple of times to help with directions and advice was excellent. The room was a decent size, pretty much what I would expect for Manhattan. It wasn't big but not small either. It was clean, comfortable and quiet, so I couldn't ask for much more. I stayed on the Club Lounge level so I had access to that lounge. It was helpful for using the internet and grabbing a bottle of water. The snack selections were okay but I have seen better at other Sheraton hotels. Nevertheless, it was convenient to have access to this lounge. I didn't use any facilities within the hotel. However, my one complaint about the hotel - $15/day for wireless internet and $10/day to use the gym? When you're paying $300/night, it seemed excessive. Despite those drawbacks, I would stay here again. You can't beat the location and I found the room very comfortable.",4,3,-1,1
"bed bug hotel
my boyfriend and i stayed here on 05/16/2012, we were laying in bed and he start have a itch on his hand then his back, he had 6 large welts on his back, he was bite by bed bugs. Then i saw one crawl on the sheets. This place is disguisting and unacceptable. Do not stay here. Please be Aware!!",1,1,0,0
"Clean budget hotel in an excellent location
Based on the (relatively) low price and low-key website I was very pleasantly surprised with the hotel and would definitely stay here again. It has a lot of charm, efficient (but not particularly friendly) receptionists and is in an excellent, quiet location.
Sharing a bathroom was never a problem and they were cleaned regularly. The 'superior single' room was about the size of my college dorm room, and like my dorm room a surprising amount of furniture was fit into the space.
The only downsides to the hotel are that the included breakfast is nothing special and if the elevator breaks down (as happened on my second day) it's a long walk up the stairs to your room. I recommend the restaurant French Roast on the corner of 6th avenue and 11th street as an excellent breakfast alternative.",4,4,0,0
"worst hotel stay ever! I booked this hotel for my friends bachlorette party on March 17th 2012 because of the great loca
I booked this hotel for my friends bachlorette party on March 17th 2012 because of the great location, well when we got there just walking in the place looked dirty, the elevators were tiny and dirty. i had booked a supieor king suite it was dirty as well nasty stuff all over the heater/fan/air thing the floor did not seemed vacuumed the we seen pubic hairs on the bath towels. Not to mention it there was NO air conditioning on a 80 plus degree day and night our room was 95 deg the fan thing just blew the hot air around and the windows are bolted shut! They said they could not turn the air on in the building becasue it was March! Really why does it say on the site the rooms have climate controel then??!!! I would of NEVER booked knowing that! So what it was 85 deg and 95 in our room yet the lobby and hallways were nice and cool we could not figure that one out! Our coutch bed was BROKEN at 4am we called to have someone fix it they said they were extremly busy and could not send anyone up for awhile we waited 15 min and called againto tell them how busy can u really be at 4am??!! AND this is the most disgusting dirty hotel we have ever been too as wel as hot with no air and we want the bed fixed NOW! so we can TRY to sleep then w/in five min someone came up to fix it. Now we could not even sleep i was too hot five girls in a 95 deg room it was hell we got up by 730 am after not even going to sleep till after 4 we were all DREDDINg going back to the hotel and none of us could sleep in it which we would of liked to that was the point of getting a hotel!!! a huge $244.00 WASTE I would love a refund but would be shocked to get one or even hear back from the email I really dont see how that place can be open! The vending machins were broke as well would not take any dollars .. as well as they made me pay when i checked in probably not wanting me to throw a fit and leave like we should have and when we checked out they did not ask us how our stay was..wonder why!!!?? Never Ever again will Istay at ANY red roof it was my first and LAST if this is how they operate forgt it! It ruined my friends one time bachlorette night I felt bad sense I booked!",1,1,0,0
"Great Value, Great Staff, Great Hotel
My recent stay at the Best Western Roundhouse was a great experience. From the moment I walked in, Orlando did everything he could to accomdate me, my wife and our dogs. He set us up with their free shuttle, which took us back and forth to many great locations, he arranged taxis for places that were further out. He made sure any needs I had were met. Seriously - above and beyond with customer service.
The hotel itself is nice - it's clean and well maintained, though the rooms could stand a little updating. I'm sure if they sunk a little money into new wallpaper, curtains and couches, the results would be tremendous. However, it's a minor point.
They had a great complimentary breakfast, and a great staff. Can't say enough nice things about this hotel.",4,5,1,1
"4 star?
The only good thing about Whitehall is the location. Everything else was very mediocre at best. We stayed there in Aug. with two children and had two rooms which were just of ok size for two people, both rooms were very worn out with furniture falling apart, with very poor lighting including the bathrooms. By the way are the sheets supposed to be changed every day or I remember this from another life (because I know for a fact that mine weren't)? To make it short one can definitely do much better in a city like Chicago. Does the hotel really charges the fee that they advertise? Totally not worth it.",2,2,0,0
"Smokin
We stayed here before our flight out the next morning. Breakfast was typical BW type waffles and cereal. On arrival we were given a nice greeting package of snacks and water as BW elite members. We could smell cig smoke on our non-smoking floor and noticed an outside smoking area at the end of the hall. The door was propt open. Staff were attentive to providing the best way into the MusicFactory area to avoid traffic. Beds were ok. Easy drive to the airport and rental car return. Lots of near by gas stations to fill up before returning the rental car.",3,3,0,0
"Poor Value, Waste of $
Stayed here 4/2012. I was actually booked weeks in advance at the Hyatt Place next door, but for some reason they sold my room to someone else and upon arrival I was directed here for a ""substitute."" I guess it really isn't La Quinta's fault, but the room was still crap. I was put into a smoking room on the 6th floor. Didn't think it would be an issue...good lord was I wrong. The most horrible smell in the world, and it seeps into every piece of property I've brought with me. The place in general is dirty. The room was a mess. Carpets are all torn up and stained, of course the smell is unbearable, all of the light fixtures are broken. The bathroom was disgusting. There were tiny bits of used toilet paper and dirt and hair all over the place. It did not look like it had been cleaned, just restocked. There were spiders and other bugs inside of the tub. AC doesn't work either. Considering the room charge was $99/night, this is a terrible value. There are about 6 other higher end hotels you could get for way cheaper than that on priceline within a half mile radius. Internet was dreadfully slow, couldn't get any work done. Staff however was nice and the lady at the front desk was as sweet as sugar, but I wont be staying here again.",2,1,-1,1
"Room is clean, but that is about the only good thing
The room was clean, but that is about the only good thing I can say about this place. The second lock on our door did not work. The keycard failed twice. The parking lot is often full and I just found that that my credit card got charged for the parking ($46 for 4 days) and I don't remember the front desk telling me there's a charge! Because our room was close to the front desk it was always noisy even late at night. The last evening there, around 3-4AM, first a crazy woman next door started swearing loudly (I think to herself), then the residents directly above me made loud thumping noises for another hour. The location is also bad. Market St is a terribly jammed street with confusing one way streets and homeless folks. Don't stay here. It is not worth it.",2,1,-1,1
"It's a Hyatt - only stay for business too far away
I had to go for a conference that was scheduled at the Hyatt. While it was convenient to the conference (sort of - the facility is quite large and the conf was clear at the end of the other wing), it wasn't convienient to anything else in the city. Nothing was in walking distance as I am accustom to when traveling to downtown Chicago. Be prepared to take a cab everywhere. Even the Concierges list of close recommended resturants state approx 5 to 7 min by taxi. The rooms are decent - what you would expect from a Hyatt. They are what I would call 3 stars - very average. If you are going for a get away in the city and not business at the hotel - definately keep looking. Even if you pay a couple of dollars more a night - you will save it in cab or bus fare trying to get to places in the city from this location.",3,3,0,0
"Texas Motor Speedway fun!
It was not fair to raise the rates just because of Texas Motor Speedway.
Location was excellent, but quality of motel was not worth the increased price.",4,2,-2,2
"A terrible hotel for family
This hotel might be a acceptible hotel for a single use, but for family use it is the most HORRIBLE hotel I have ever stayed at. The read the reviews so I knew it was small and old but most terrible part is that the walls are paper thin. You can hear every word the people next door are talking. We had 2 children, 3 and 1 with us but when they cried out at nights, the people next door banged on the wall to shut up... I told about it to the front desk but the answer was, ""We have no room to move you guys to"". It is a complete child abuse and I will never stay in that hotel again.",1,1,0,0
"No Point Four Point
Over the years I've come to this hotel many times when flying into the adjacent Montgomery Airport. The years have not been kind to this Sheraton. 
Besides the dated rooms, the doors that leave a one inch space between the lower edge and the floor, the horrendous sound off the HVAC unit, the soaked rug under the HVAC in my room, and the ""cell block"" architectural style designed to funnel all hallway noise from all 3 stories into your room, they apparently rent out their bar for private functions. Incredibly loud, offensive functions which last well past midnight. 
So you want stay here? Are you nuts?
The only reason I don't give it 1 star is they had no active rat infestation.",2,1,-1,1
"Feeling Guilty
My title is because all of the reviews seem so nice, and we have stayed here once before and had a wonderful experience....but this one was horrible.
We used HH GOLD points (did I mention GOLD!!!!) and were still put in a room that was on the back side of the elevator so all we heared all night was the elevator going up and down. After our first day I asked the man at the front desk to have someone go up to our room and clean the mold on the ceiling of the shower.....still not done by the second day so the front desk clerk comped our parking (thank you!!!)......still doesn't stop me from wondering if the mold will be cleaned for the next people. :(
All under the bathroom sink was falling off.....honestly? Without getting into it? I work at a hotel and know that we were in a ""last sell"" room and in my honest opinion? This room should be set out of order. 
Housekeeping? Fine, but after our first night we had a fitful night of sleep (due to elevator noise) and the next night none of the bottom sheets had been re-tucked, so between that and the elevator (did I mention you can't set the heat lower than 68 and if you open the 4"" of window all you hear is horns and brakes?) the next night of sleep was even worse. We woke up wrapped in sheets that had never been tucked, had to keep adding water to the ""gourmet"" coffee maker (a little at a time to get the balance of each cup right) by running back and forth to the bathroom and were just happy our room was a landing place.
I know that all I am paying for is a place to lay my head, and even I accept this sometimes, but to have wasted hundreds of thousands of points for a subpar experience makes us sad. I'm happy the thousand we spent in Boston's economy between Sox and B's games and all of the meals in between (many spent next door at the Sheraton!) will give to the tax base, I just wish I had spent a couple hundred more to go into a better hotel and not wasted my points.
<sigh> next time....next time.",2,2,0,0
"Not bad for a small hotel
Confirming the booking from abroad was almost impossible, but once there, things looked up.This hotel is not salubrious, but clean and friendly.We stayed 10 nights. Fatmir is a charming, knowledgeable receptionist who recommended great restaurants and was ever cheerful. Breakfast was the worst part. Tucked behind the reception is a dark & dingy room called the breakfast room. Obviously designed to get you out of there fast! The fare on offer was really awful. Go out of the hotel, turn right, cross the street and buy lovely fruit and yoghurt - keep it in your fridge and avoid the offerings of the hotel. Pity because otherwise the staff were helpful and it provided a good springboard for trips around NY.",4,3,-1,1
"Brilliant Hotel - Deserves it's placing in Trip Advisor
Many thanks to Troy, Jay and all the staff at CPI for making the trip to NY such a spectacular one. The hotel is in a fabulous location and recommendations and guideance from the guys regards dining out, getting around and organising sightseeing is right on the money. A pleasure to stay here and can't recommend it highly enough. Hope you like the NZ Sauvignon Blanc. Regards Craig & Victoria",5,5,0,0
"Nastyyyyy.
This hotel is sketchy and dirty to the max! The first room we stayed in had what appeared to be dried blood on BOTH COMFORTERS. The desk kindly moved us next door, where it was just as bad, if not worse. The bathroom door would not lock or close, the bathtub was rusty, the ice tub had the words ""extra keys"" written on the side, and the room overall was shabby. Worst of all, there were BUGS CRAWLING out of the nightstand all night. GROSS. People were also running and screaming down the hall all night long, and the elevator was covered in scratch graffiti. I would NEVER EVER EVER stay here again.",1,1,0,0
"The biggest rooms in Manhattan...
I normally stay at the Barclay Intercontinental in Midtown on business. This time I was here with my family and wanted to stay in a busier area. I have stayed in a lot of different hotels in NYC over the years and can honestly say the rooms here are bigger than anywhere I have stayed in the city. We had 2 rooms, both facing other buildings, this is a good thing, in my experience you do not want a room overlooking a street unless you are on a very high floor. So noise was not a problem. The beds were very comfortable, we had just arrived from an Affinia in DC and it appears they have the same high standard furnishings. 
The downsides are small, the common parts were a bit dated but well maintained and clean, the lifts are a bit old but so what, there is no dedicated restaurant but in NYC you want to eat out anyway. Also, there appeared to be only one doorman when you need at least two. Taxis are tough to find here since you are one block south of Penn Station and taxis all seem to go there. We took one of the limos which hang around outside the hotel to Chinatown and it was $20, about the same as a taxi and much cleaner too. Check with the doorman the car you are getting into is OK.
The area is vey busy so felt safe and Penn Station is not what it was like 20 years ago, ie. much better.
This hotel is now on my list of places to stay.",4,3,-1,1
"Satisfied with stay... great location!
Got a free night there because we viewed a time share next door at Manhattan Club. We had to change date at last minute. They were very cooperative. I called bookkeeping when I saw that our deposit for incidentals ($50) had been charged to our account, and they resolved it right away. Great location. Room was fine. When we first entered, the cleaning products smelled rather strong, but this seemed to wear off. Also, we did have to call maintenance about the toilet... didn't shut off, and they fixed this.",4,3,-1,1
"Don't do it!
When we first got here, we got a room that was right behind the office and smelled; we had to put the AC on full blast to make the stuffy room bearable. The room was tiny, the beds were really close together, and the room door sometimes banged against the bed when it opened because the bed was so close to the door. There was a microwave and fridge but strangely no alarm clock. The remote for the TV didn't work unless we were literally 2 feet away from the TV and pointing straight at the center of it, so that was annoying having to get up every time to change the channel. They also didn't give us enough towels, so we had to ask for more every day. The continental breakfast was stale donuts and Sunny D. 
We decided to ask to change rooms that night, and this guy that was at the desk at the time was on the phone the whole time, not even bothering to say hi. At first I thought he was handling business, but he started talking about taking trips and seeing friends. It was very rude, he did not say one word to us while we stood there waiting for him for at least 5 minutes until an older lady came in and spoke to us; the guy just walked to the back when she walked in, presumably coming back from a break.
The 2nd room was a lot better in my opinion, except it was kind of a trade off. This time the TV remote worked way better and the room was more spacious because of the way it was arranged. But there was no microwave, hair dryer didn't work, and the bathroom was smaller and had no fan. No clock at all, since we now no longer had a microwave that at least had the time on it (which I had to set myself in the other room).
All in all, the room sucks and the customer service is awful and unprofessional. The only person that seemed to slightly care about anything was the older woman. The only positives are the location and the room looks clean in a run-down way.",2,1,-1,1
"Great location, filthy rooms
Indeed the location of this property is exceptional. The service provided by valet/bellman Will was exceptional too. Will maintained a smile throughout the humid mornings and hot afternoons. 
Front desk staff Patrick was helpful too as was Klibourn upon relocating from one filthy room to another [still] dirty room.
The misfortune of watching housekeeping clean the room one day was mine as I was packing for our early departure the following morning. The room attendant used the same sponge from the toilet to the sink to the bathroom countertop to the desk top without ever once rinsing in disinfectant. 
A call was placed to management about the “potential health issue,” but minimal effort was put-forward to understand the issue that likely continues.",2,2,0,0
"best hotel experience ever for a long project
I started in the hotel as it was one of two offered when I rolled onto the project in Baltimore. a year and a half later and I had come to depend on them. The rooms were really nicely done. and they were in the process of refurbishing everything as I rolled off. The hotel is fabulously located to the center of pretty much everything - Federal Hill, the Inner Harbour, Harbour East, Fells Point, the train station is a quick cab ride away (pay them $10 before they start the meter) and both the Raven's and Oriele's stadiums are both right around the corner and the hotel is connected VERY conveniently to the convention center.
The staff were the epitomy of helpful. I rarely had to worry about a thing. Between the restaurant, club lounge and room service people I was well pampered with attentive, helpful, freindly staff. The front desk people always took care of us when required. Additionally the sales staff ""behind"" the scenes made sure that I never had to go looking for rooms elsewhere, even when time were tight for rooms in town with a big event going on locally.
My family came for one of the weekends (long one) and they were well tnded to by the staff as well. In fact, we plan to go back for a vist shortly...
In short, this was the best project travel experience I have had...if you have a chance to stay there I doubt that you will regret it in the least.",5,5,0,0
"Radisson Lexington Review
The best part of the hotel was Masha (Maria) at the front desk. She was absolutely wonderful. Our first room had a full size bed which my husband and I would never fit on. The room was dirty. We went to complain and spoke to Masha and she changed our room and upgraded us to a king size bed. The room is very small and the bathroom is even smaller. Location is good. Would have liked to have been a little further north. As the street numbers go down the city gets really dirty. All in all, I cant get enough of New York!",3,4,1,1
"Expensive, but great location
We stayed at the Westin for a bachlorette party. We requested patio rooms, and our request was met. Nice large, clean rooms. However, we were charged for numerous ""honor bar"" charges. We did not use the mini bar, or eat the ridiculously charged price. I know that one of the managers will comment on this, and they will say ""contact me"", but like my last review that was a 1 star, contacting anyone who cared was impossible, and my problem was not rectified. Overall nice stay at a great location, but I'm done staying at the Westin. Stay at Hotel Magnolia, or Embassy Suites. Same location, cheaper prices, and just as nice.",3,4,1,1
"A perfectly fine hotel - get the breakfast buffet!
PROS:
+clean
+easy access to the PATH and Subway
+close to Macy's / Harold Sq / Penn Station
+Great breakfast buffet!
CONS:
-in little Korea (a ""pro"" if you are really into Korean BBQ)
-lots of tourist ""I love NY"" shops (unless you really want one of those shirts)
-small (but functional) bathrooms 
I was upgraded to an executive suite... so my room was super large - it had two full bathrooms, a king bed, a couch, two lounge chairs, a desk, AND a walk in closet. I cannot comment on the typical room - but this was the largest room I have stayed in NYC - including other suites in the area. No mini bar/no mini fridge.",3,3,0,0
"1st Time - Definitely Not The Last
Currently staying at the Hyatt Regency Denver. I've stayed at many Hyatt hotels in a downtown/city center area, so I already had some mediocre expectations. 'Gotta say this hotel far pleasantly exceeded every one of them. 
We drove from another state, and getting here was easy. Hotel offers on-premise parking for which we're thankful. The staff was pleasant right from check-in to late-night room service (even the security team whisked us away from a young mob of ~2000 teenagers from across the U.S. to elevators that would preclude us from stopping on every floor). Rooms are clean and quiet (barring the convention of teenagers who have forgotten that they have phones they can use to talk with each other vs. yelling down the hall - sigh.) Location can't be beat; the hotel is a convenient walking distance to many options for shopping, dining, entertainment and other cultural events at the Denver Performing Arts Center. 
Great hotel all around. This is our first time staying in Denver, and I'll definitely return to the Hyatt Regency Denver on our next visit.",5,5,0,0
"Part Good, Part Bad, Part Ugly
This is a very busy, fast change of customers, loud, party atmosphere hotel. This is mostly due to the location of being near the stadiums for the Eagles, Flyers, Phillies, 76'ers which also host rock concerts and other types of entertainment.
I was working at one of the stadiums and stayed at this hotel for six months so I saw most of the good, bad, ugly.
Starting on the outside- Apparently the hotel does not manage it's own parking area- It is rented out to some company and during some of the events it is blocked off and parking is sold for $40 per space. Yes, it is still free for guests but during football games it gets quite crowded with the tail-gaters and parking can be difficult. Also, just before a game the streets around the hotel become grid-locked with cars waiting for stadium parking to open. Not much the hotel can do about the grid-lock, just a fact that I once got stuck for 45 minutes trying to get in. Remember to get a pass from the front desk if you need to go out when it is being ""rented"" out.
Another annoying thing about the parking is they often put a chain across the west entrance to help control traffic during a event- And then leave it up for weeks afterward- I put up with this until one night I saw a fire engine come to this entrance and found it blocked when responding to a emergency call for the restaurant. Once I complained to management they did take it down right away but this was after it had been up for many weeks.
After a ""event"" the parking lot can be full of beer cans and bottles, some broken. I informed the front desk of a broken gallon wine bottle near my car at 7am and it was not cleaned up until 10:30 am.
Coming into the hotel the little square smoking ashtray at the front entrance is a joke. It is often ""stuffed"" full and will start smoking on it's own. The front entrance could use with a weekly power wash.
I don't believe the luggage racks have ever been cleaned. They are filthy and in very poor condition with metal strips broken and the carpet on the bottom is pretty much black instead of the intended red color.
At check-in some of the staff is quite friendly and helpful- Others can be machine like with almost no interest in being helpful or interested in your needs.
The rooms are pretty much standard Holiday Inn but with the crowds they get it can get extremely noisy with groups coming in and having parties and when moving between these rooms they set the door hasp lock to keep it open so you get the constant ""banging"" of the doors until they leave for whatever event they are there for.
Then after the event and after the bar closes comes the real noise of the shouting and yelling with more banging on doors and on three different occasions fights in the hallway on my floor.
The worst is when there is a rock concert- After the recent VanHalen concert I had to call security twice on the room next door- And the absolute worst is when the recent ""chicken-wing"" eating contest was held (this party starts at something like midnight and goes on into the morning). The noise kept me up from 1am to 4am with me again calling security twice. Perhaps the hotel was a bit overwhelmed by the size of the crowd and the amount of liquor that was drunk. If extra security was on hand, more was needed.
In the guest laundry they have two washers and two dryers. One washer was ""out of service"" from the middle of October to the end of November. Then one dryer was ""out of service from the middle of January to the middle of February.
On the good side the room cleaning service people were fantastic in helping us with our every need and request. Always with a friendly smile and a big hello every time we crossed ways. (thank Klemintina)
And then there was Nik- He must be a manager of some sort and got involved when I had no hot water in the room and the only answer maintenance could say was to change rooms- I had already changed rooms twice due to cleaning and maintenance and was not about to do so again. When Nik heard of my situation he personally took charge and had the hot water working withing 24 hours. (thank you Nik)
Even though I rated this hotel as average I don't suppose it is fair to blame the hotel for the large groups of intoxicated people it has to deal with. It does have a good location.
It can be a good place to stay, just be aware of the events happening and be ready to deal with it.",3,1,-2,2
"Great room and location at a great price
My Hotwire deal at $100/night did not disappoint me with this hotel. I had a quiet, recently renovated corner room (1485) with an interesting view of the Chicago River and two queen beds. The room and bath were stylishly updated and well equipped with storage, sufficient hangers, hair dryer, iron and board, lots of work space, iPod docking alarm radio, and nice toiletries. The hotel is oriented to business travelers and makes it easy to check in for your flights, print boarding passes, and monitor departing flight status. This is a great location for exploring the lakefront, museums, shopping and restaurants.",5,4,-1,1
"Good location but pool area was freezing
Because Houston can be chilly in January, we specifically looked for a hotel with an indoor pool. While the pool as nice, the pool area was freezing. It was like we were swimming outside making it very uncomfortable for the kids.",2,3,1,1
"Really poor value for money and not fun
Well we'd stayed at the DC W and were not looking forward to Chicago much. How right we were! First comment from the dour receptionist was that a Starwood card wouldn't be credited as we'd booked through an agent (this was mentioned repeatedly, creating a negative air right away). WiFI (glacially slow) was supposed to be free but appeared on the bill.
Our bags took ages to come to the room and when I requested a coffee maker, I had to ask separately for fresh milk - the response was ""have you anywhere to keep it?"". Um, the fridge? Surely they know they have fridges. However, they were prescient as the fridge wasn't working. If I had taken a $45 bottle of champagne I'd have been pretty miffed. I was miffed enough that my milk went off.
No view by the way, and blinds that fall off their runners (and actually have a card warning so!).
A/C is very noisy. Hotel needs a serious refurb.
The bar is noisy and the cocktails weak and not very nice. Nibbles were available for some guests but apparently not all. One stool in the bar was broken with nails sticking out.
DON'T whatever you do opt for the environmental option. Firstly, it doesn't mean just that your towels aren't changed (which is fine) but also that no-one services your room at all. Secondly, in this hotel there aren't any towel rails (!) so you do need your towels changed every day. 
Very few power outlets so you have to make coffee, charge appliances, on the floor. Safe!
On arrival the hanger shown was on the floor of the poorly lit corridor, and still there hours later - quite a trip hazard. 
Again, the mythical Acura car service was nowhere to be seen.
In mitigation, the doormen and cleaners are very friendly and nice. But it's grim for an expensive hotel! W never again, but I think I can guess what it stands for. Amazed that a good brand like Bliss is sullying its reputation with this association.",1,2,1,1
"Very dissappointing
The location is ok. For $196 a night I expected more.
The ugly:
$22 to self park in a dirt lot
$15 buffalo nuggets at the bar that made Mc'Ds look good
2 inch gap under the joining room door which allowed noise and smoke to enter our room
No refrigerator in the room
Wi-Fi is not free in the room
Noise from airport
Pool closed at 5pm on Sat night
$7 domestic beer
Staff was indifferent 
Save yourself the trouble and $ and book somewhere else.",1,3,2,2
"Luck fo the Irish in Crown Plaza, Times Square
What a nice surprise when we arrived at Crown Plaza, our second experience of New York and apprehensive after the poor hotel we had first time round. This time we were very pleased with the buzzing atmosphere, pleasant staff, very helpful. the room was typically New York small and the storage space not great given there were 4 of us but overall happy with the cleanliness and service. Had a problem with a broken safe and they fell over themselves to sort it out and then gave us 2 mornings breakfast free to make up for the hassle. Enjoyed staying in this hotel and will definitely recommend, location great, atmosphere great!",4,5,1,1
"Great Hotel!
So, lets start with the negatives, we arrived at 8pm on a Saturday evening and our room was not ready, we had to wait an hour. For that we received breakfast vouchers which was a pretty good deal in the end, secondly, Car Park Charge of $25 per day is a lot, i'd rather pay more for the room and have 'free' parking.
But, the hotel was brilliant, food was excellent, pool area superb, location could not be faulted, ideal for Gaslamp Area, and all other points of interest, great views from every room (almost), we loved it here, and will stay longer next time.
The positives far outweigh the negatives.",5,5,0,0
"Charming but lacked the service
We stayed at Canterbury Hotel on the first weekend of Superbowl activities. We arrived and the parking lot guy was awesome. We walked into the the hotel and found it to be exactly the hotel we love. We are from New Orleans and actually eek out these type of quaint charming hotels. Now, the bad. We are waiting to check and were not greeted with a bit of an poor attitude. The owner's wife was telling everyone about the concierge floor and inviting guests to come inspect. We love concierge floors and we always pay the extra rate to be on the concierge floor; had we known this was an option we would have doled out the extra 200 or 300 bucks. When we arrived in our updated room, which looked awesome, charming and exactly what we look for in a hotel, the TV did not work. We called down and they said we would have it fixed(no problem there). Since we did not know about concierge except for a guest that told us later that the owner's wife was showing it off to everyone, except us , we went to St Elmo's for dinner. When we arrived back at the room around 10pm we were going to watch TV, relax and order late night room service. Much to our surprise the TV did not work. We called down they moved us to a handicap room where the TV worked, but offered us nothing in return for our inconvenience Not even an offer to help move our bags etc. We would have been happy with literally in small token- ie a 10 dollar bar voucher.
The long and the short, the hotel looks great but lacked the hospitality we are accustomed too, when paying for a hotel room. We were impressed that the parking attendant remembered our names. Something that simple goes a long way.",1,2,1,1
"Vacation Nightmare
This could be a great hotel, and I thought it was until we checked in. The room looked nice at first, but had a moldy smell. The bed covers were slightly stained with stuff I dont want to know about. I wish hotels would wash the bed covers more often instead of just changing the sheets. I noticed that the neighborhood was not very nice. It looked like a high crime area. The worst part came when I was called by the front desk the next morning at 0730. My vehicle was broken into, in the parking lot. I had parked in front of the entrance doors, so I thought it would be safe. My passenger window was shattered into the car, and my wife's make up bag was stolen. I told the front staff that I wanted to speak to the manager. I was told that he was already on his way. He finally showed up around 0930. He acted humdrum about it, and told me he was not going to do anything. I asked for something to clean up all the broken glass, and I was offered a broom. instead of a vacuum. I asked to have my room comped, and was told that the hotel would not refund me anything. The General manager tried to keep me quiet in front of other guests. I admit that I was angry with him. We were late to Sea World from cleaning up broken glass at a car wash, and taping up the window with plastic. I will not recommend this hotel to anyone.",2,1,-1,1
"Great location!
This is great if you are coming to Dallas. They are liberal with upgrades and the concierge at the lounge is amazing. One night, he knew I was coming and had strawberries delivered to my room. Great bar, great location, and the robes are awesome.",1,5,4,4
"Excellent hotel in a perfect location
I stayed here in December 2012 and thought it was perfect. Washington Square Park is literally at your doorstep and there's a subway station just down the street. It is also close to the famous John's Pizza and a Grays Papaya so you can try some real New York food.
I liked the eclectic feel of the hotel. It had a boutique look about it and the little corridors to the rooms made it feel more homey than the big hotel chains but i did have some trouble maneuvering my suitcase through the hallways when other people were trying to get past. Also they only have 1 elevator and it's really slow; it didn't bother me that much because we were only on the 2nd floor so took the stairs (which were hard to find!) most of the time. 
The included breakfast was good; bagels, toast, fruit and cereal and a few spreads along with tea, coffee and juice but the room it was served in was so small that it was hard to get a table so 2 mornings we had to stand and eat.
The staff were very friendly and answered all our questions we had about where to eat and what to see. Being right in Greenwich was nice because it has a totally different feel to staying in Times Square or Midtown where I have stayed before.",4,5,1,1
"Great Hotel
Stayed 4 nights........great location between China Town and Little Italy ...... rooms really nice, very clean and beds are comfy......amazing restaurants around the corner in Little Italy, close to subways, soho, greenwich village and financial district.....we could walk everywhere in that area and take the subway to midtown Manhatten.....did alot of touring around and felt safe....great mini vacation......will be back!",5,4,-1,1
"Great location everything else lacking
If you are looking to explore all that DC has to offer you can't get a better location than L'enfant. That being said I was disappointed in the lack of modernization of the rooms.Somethings cannot be addressed without extensive renovations however there are things that can be done to make it appear ""fresh"". The chrome was worn off of the bathroom faucet and the floor tile was out dated and the grout was dirty. The grout around the sink was peeling. The shower preasure was very weak and I use low pressure heads in my home. The toilet had to be flushed twice just to get the paper to go down. For $300.00 a night I would expect there to be more than just the local stations available on TV for free. It looked like to was hooked up to an antennae (fuzzy). And $10.00 a day for wifi come on! Don't get me started about the plastic cups in the rooms. Even the Ramada gives you real glass. This may sound picky but if a hotel wants a 4 star rating it should prvide 4 star amenities. We booked 3 rooms 2 months in advance and they couldn't even provide a king or queen in any of them.",3,2,-1,1
"Would not recommend this place...
I chose this hotel ""despite"" the other reviews as we really wanted it for location across from the NASA Space Center. Yes the location is ideal. Also a short drive to the Kemah boardwalk.
We stayed 2 dreadful nights here.
Night #1 -- started out not so bad -- the room was ok (1st floor), the hall smelled and my son pointed out that some fo the room on the other side were ""smoking rooms"" thus I figured contributed the to the smell. The room was clean, the A/C, TV and fridge worked. The back entry to the hotel was a concern as it didn't close properly and anyone could walk in if people don't shut it correctly. All was well..until 3:48 am and I hear a Big Foot Convention or Stampede in the room above. Just when you think it would stop, then someone would be running around or heavy stepping/jumping around the room. Finally by 5:30, I called the front desk (no answer), got dressed and walked down there -- only to find out that there are kids/teens in that room and they are staying another night.
Night #2 -- We were given the option to move to a different room down the hall -- so we did or put up with possible no sleep again. (why couldn't they move the teens?). Anyway this next room had a stain on carpet, smaller refrigerator, no coffee maker, the toilet won't flush properly, but we figured since it was our last night, we'll put up with it. Then we are about to go to bed and the DEAD BOLT won't work!! ..Too late to move now and again with the Back entry to the hotel not closing properly this is now an unsafe place to stay.
We told the front desk about this and hopefully will get some discount back on our credit card for the crap we put up with -- I'll be checking on that this week.
I don't think I've ever stayed in a worse hotel and would rather spend extra $ just to make sure I have a room with a door that has a dead bolt lock.",1,1,0,0
"Steps from Union Station
Easy checkin, great lobby with bar, restaurant and expansive sitting area for work or play.The food from restaurant was surprisingly good and fresh as well as reasonable! Conveniently located and well priced. Plan to revisit.",4,4,0,0
"Nice clean (dog friendly) hotel near Penn Station
This is a nice new and clean hotel near Penn Station, which is unusual. Generally, not a great neighborhood so it's hard to find decent hotels in the area. They have a nice wine receiption in the eveining, coffee and hot chocolate in the lobby in the morning. The rooms are nice size, well equipped, and it seems as though they will get you whatever you might have forgotten. Bed was comfortable and the bathroom/shower was fantastic. Nice fitness center - more equipment than you would expect. Staff is very friendly. There were a few dogs staying there which is really nice to see. 
Cons: They wouldn't deliver my bags to my room unless I was there, which was inconvenient. 
At the bar, there didn't seem to be any wait staff - we had to go order drinks and bring them back to the table. 
Depending on where your room is, you might be facing out onto a giant TV screen on an adjacent building that plays bizarre cartoons 24 hours a day. The drapes block the light, but the south facing side has this view.",4,4,0,0
"Aging hotel needs a face lift
Age is getting to the JW Marriott. The location is great the hotel was clean but it sure could use some upgrading. My overall experience was good but I would look for another hotel on my next trip.",3,3,0,0
"Awesome staff
My wife and I were celebrating our first anniversary and I booked a room here at the last minute so we wouldn't have to worry about trying to cab it home. I booked the hotel at a great discount through a name your own price site. When checking in, the front desk (Jacky) asked if we were staying for any special reason. We mentioned our occasion and they immediately offered to bump us up to a very nice upgraded room. When we returned that night from our celebrations, we found a very nice hand written note and a complementary bottle of wine had been left in our room. This would have been excellent service under any circumstances, but especially considering the discount nature of our booking I feel this was above and beyond any expectations. I will certainly be recommending them to our visiting friends and associates. 
The location is great and the property was very clean and well done. There was a wonderful set of very impressive gingerbread displays for the holidays.",5,5,0,0
"Decent Hotel, Not Exceptional - Very ""Courtyard""
Check-in was handled efficiently by a very pleasant front desk person, who provided a warm greeting, recognized my Marriott ""elite"" status, and got me checked in quickly. My room was typical, traditional-style Courtyard, - very clean, with 2 double beds, desk, bureau with flat screen TV, and closent. Bathroom was clean, with thirsty towels and some basic amenities. I was on the 3rd floor, and the elevators are a fair distance from the lobby - not a big deal but worth noting. Location is on Forest Lane, just off Josey Lane, just south of I-635; about 15-20 minutes from the DFW airport. 
There is nothing special about this hotel - good or bad. It's your typical, traditional Courtyard style hotel, and if you want something clean, comfortable, and simple, you'll get it here. Hotel often goes on sale for weekend stays - enter code ""MEB"" when doing a search on marriott.com (this code is for weekend specials), and see if this hotel appears, before booking at a higher rate. I paid $44/night, which made it an excellent deal for the price - not much higher than Motel 6, but far better. 
The only issue I ran into is the water pressure in the shower - and this has been noted in other reviews. The hotel appears to use water-conserving shower heads, and while it's nice that they think ""green,"", it would be even nicer to get a nice, powerful rush of water when stepping into the shower in the morning. The water pressure isn't bad, but it could be better. 
Bottom line -- decent hotel, especially at special weekend rates. But not exceptional.",3,3,0,0
"SIMPLY LOVELY
Ok...I am still staying here and may never leave. :) I am a hotel snob and this is one of my favorites ever!! It has this classic elegance and Boston charm. If you want modern, then go to the W. This is more old school and just plain comfy. The fireplace butler?! Love it. The staff? Best ever. I would recommend updating the TVs....those are a bit outdated. But if you are not a movie geek like me, you will never notice. Food - superb. The bathrooms are small but so quaint. I am a germ freak but love a relaxing bath here. Very clean and regal. Will come here every time I am in Boston!! It is Bostonian elegance.",5,5,0,0
"Westin Chicago River North - Problems
I spent 4 days at the Westin Chicago River North last week and encountered problems that any business traveler would try to avoid. 
Prior to arriving in Chicago, I set up a series of meetings. I called the Westin in advance to schedule the meetings in a restaraunt at the hotel. 
The folks answering the phone told me that their restaraunt is called Shula. 
So I asked the people I was meeting with to meet me at Shula. And at dinner time, I went looking for Shula myself to join the prospective clients for our dinner meeting. 
Turns out that the folks answering the phone work for Sheraton as it's also a Starwood property. They had told me about Shula not realizing I was staying at the Westin. As a result, my meetings started with some frustrated folks and one who went missing. 
When I told the Westin about this problem, they appologized, told me to have people meet me at Ember - their restaraunt - and they sent me a $5 bottle of wine. 
So i updated my meetings for the next day and asked people to meet me at Ember instead of Shula. 
The following evening, I found out that Ember only serves breakfast and lunch but not dinner. Again, I had to scramble to find a different restaraunt. 
When I asked the hotel why they did not point out that Ember is not open for dinner, I got no answer - just an apology. 
Westin topped off my visit with a dripping wet floor in my room. It seems that the room next door had a leaking shower and that the water ran under th wall and into my room. Consequently, the floor was wet and smelled of mildew. 
I had let the hotel know twice about the trouble they had caused by messing up my dinner meetings. So I was plenty annoyed when the best they could do was to tell me they were sorry and not much else. They treated the wet floor situation as routine and made no serious offer to fix anything. In fact, they didn't even offer to comp the room I had stayed in. 
Those are the facts. 
Based on the above, I'm going to avoid Westin in the future and the Chicago River North Westin - well, I hope situations never force me to stay there again. I see their management as incompetent, uncaring and not particularly and just plain stupid.",1,2,1,1
"Rat hole in a great location
The location is great - walking distance to the Times Square and to other tourists attractions. 
The room was just terrible - small, dirty, I think it was room 201 or something like that and it was located sort of between floors. I think that maybe other rooms in this hotel are better...
The staff were good though. I arrived early morning and receptionist let me check in right away with no extra charge. The breakfast was included which is nice also.
So it all depends on what you want - we left the room early morning and come back sometimes after middle night. The room didn't look inviting but we didn't care. The location was the most important thing for us.",3,3,0,0
"Worst hotel experience ever
I hate to say this but this was the worst experience I have ever had at a Hilton Property. I am a Gold member with Hilton and there are certain perks that come with this level of participation which includes holding your room and upgrading as available. Our plane was delayed and we did not get to check in on time and our room was not available and they tried to put us in a different type room. The next day they failed to make up our room and when we called down to see what happend we were told that the room service people were gone for the day so they sent a maintanence person to our room with clean towels which were in a plastic bag and dropped in the foyer of our room. The room service people left there cart ourside our room for two nights until I compained about it blocking the hallway. They left a vacuum next to our door and one of the room service people asked my wife if that was our vacuum. ""Of course I carry a vacuum with me on my travels don't you.""
This is just the tip of the iceburg on what is wrong with this hotel. The management and training is totally missing and I cannot recommend this hotel.",1,1,0,0
"a great stay for the family.
all the staff was very attentive and friendly, and knew us by our names. the hotel is in a great location. even though there are three bars in the hotel, we did not have any problems with noise at night",5,4,-1,1
"Weekend at Oprea
Room size small, Tiny closet,TV not mant channels, No Ice machine, Bar stools were hard on your back and butt. Staff was cluless were anything is (ie tic tock dinner and so on!). Very Loud outside. heater was very loud also.",3,2,-1,1
"Stay somewhere closer
The hotel itself is in a historic building, with art deco design. However, the furniture/bed/mattress/carpet don't appear to have been updated or changed since the thing was built. The room was mostly clean; however, it gives off a dirty appearance when the furniture is all cracked, scuffed, and broken. Walls were dirty with some handprints, and the carpet was worn and had several dark stains in one area of the room. The mattress was terrible - felt like it could bend underneath you and fold you up. The heater was terribly noisy one of the nights we were there, and the walls are extremely thin, so that we could hear whoever was in the hallway, the room next to us, the room above, and the room below. The positive part about the hotel is that the staff were very friendly and nice. If we had a question they were happy to answer, and they offered to call a car service upon our departure. This hotel does not offer free internet, which was hugely disappointing, but not surprising considering everything in the hotel was from about 87 years ago. It is advertised as Midtown East on Priceline's website, but this was at the very furthest end of that, far from most attractions. We would not stay here again based on the room and location. We would gladly have paid a little more for a better room and location.",2,2,0,0
"An amazing experience!
This hotel near the Houston airport at Houston south is terrific. I didn't expect that such a modestly priced facility would look so attractive inside and out and be staffed by such friendly, efficient and generally professional staff. The reception desk employee went out of his way to be helpful, offer useful information, answer questions and even demonstrate the use of the waffle maker early in the morning before I was awake enough to figure it out. The bed was comfortable and the room clean and nicely decorated. The two different airport shuttle drivers were prompt, cheerful and friendly. The breakfast was quite complete and a great convenience before an early morning flight out of Houston. I really enjoyed my stay.
Claudia Jennings
a happy new customer",4,5,1,1
"Expensive For Value
This was our first time in NYC. I thought the location was FABULOUS! My husband and I literally walked everywhere, which was helpful. We only had to take a cab to the 9/11 Memorial and Battery Park. 
The hotel is nice, don't get me wrong; however, for $500 I was expecting much more! Yes, the room was spacious for a city hotel; however, the bathroom seemed old and rundown. 
The bellmen were extremely nice, and they were very accommodating. 
I thought charging $14.99 a day for Internet was ridiculous. Perhaps this is NYC, but in all our other travels, we have never been charged for the Internet. I also thought the Fireside restaurant was extremely expensive. $32 for a basic buffet, really? Again, perhaps this is NYC, but I thought this was way overpriced. Service was not good at the restaurant either. Host was very nice, but the waiter only came to us when we called for him.
Not sure if I'd stay here again....",3,4,1,1
"Pros & Cons
We made a last minute booking to stay at the MAve during a weekend trip to NYC. Compared to other hotels, the MAve is definitely good value for money! The staff were all friendly, helpful and knowledgeable about the area, good places to eat, etc. The location is good if you don't mind a bit of a walk, because although the closest subway was only a block or two away, it didn't go to all stops. 
With the exception of the reception area, the hotel uses all the common area spaces very efficiently, verging on the point of being a bit cramped. The corridors on each floor are about half the width of a normal hotel corridor, and the ""gym"" is a tiny room with only a couple pieces of equipment.. but you don't go to NYC to use a hotel gym! We were fortunate to be upgraded to a King size room, which was spacious enough for two of us, with a huge bed! We were on the 6th floor (out of 12), so we could still hear a bit of traffic, mainly trucks/buses pass by late at night.
The breakfast included in the rate is a grab and go style breakfast, which was a choice of muffins & pastries and coffee, which was enough to keep us going for the morning.
Just be warned that there is no public restroom in this hotel, so for patrons who plan on leaving their luggage with reception after check out, then coming back to grab their things and freshen up before heading off, you can't do that here!
All in all, we enjoyed our stay & the location of the hotel (which gave us the opportunity to see a different end of NYC - Flatiron District), and we would probably return based on value for money.",4,4,0,0
"Disappointing treatment by front des manager
Firstly let me start off with the good comments. The hotel is ideally located, clean and the rooms are of adequate size. I also met one extremely nice lady at the front desk who helped me change rooms.
Unfortunately there were some pretty serious occurrences which would prevent me from staying at this hotel again. When I initially arrived I explained to the lady at the front desk that I was staying for 11 nights and that wireless internet access was of paramount importance to me as I was in NYC on business. She seemed to acknowledge my request but was also distracted whilst discussing a very large credit card transaction which had been put through in error by another member of the front desk team. 
Upon entering my room I placed by coat on my suit case while I took a quick bathroom break. When I returned to the room my case had fallen over and my coat was on the ground. Unfortunately there was a big pool of water on the carpet in the middle of the room and my sheepskin coat was saturated.
I brushed off this event, feeling partly responsible myself and decided I would log on to my work email to pick up any urgent emails before requesting to change rooms. The signal to both my lap top and iphone was really weak and I couldn't pick up my emails on either device.
I rang the front desk and they advised me that I would need to call a technical service external to the hotel. I asked them if the issue was hotel wide, but they said they didn't know. I also explained to them about my coat. They suggested that I move rooms. I asked them if there was a stronger signal in other rooms and they responded ""No sir all rooms normally have an excellent signal"". 
I said that I would call the service number to ask about the issue in advance of moving rooms. After a series of calls to the front desk and the external technical support I decided that it was time to escalate the issue. I had been in the hotel 2 hours and still had unpacked or ensured that I would have wireless access for the duration of my stay.
I called the front desk and asked to speak to the manager. I was put through to WB (not sure if I can provide specific names here. Happy to do so if allowed / requested). I explained to him about my coat and the wireless access. I also explained that I was trying to establish if the connectivity issue was related to the room I was staying in or was a hotel wide issue? He ignored my logic and said ""Sir do you want to move rooms"" 3 times after every comment I made. I said I was disappointed with his lack of apology and wanted to be sure that moving rooms resolved the issue. He proceeded to hang up on me. I rang back and said that he couldn't treat me like that. He said ""Well I just did"". He also said ""You obviously like listening to the sound of your own voice"" After which he hung up again.
Looking back I'm not sure why I proceeded to call back again but I did. I tried to calm the situation and said that I was surprised that he hung up on me. Without further discussion he said sir ""I have started to check you out of the hotel"" I said, please don't do that as that creates additional problems for me and doesn't solve and existing ones. At that point he hung up on me again.
At this point I started to question his behavior and became a bit concerned. I guessed he had handed in his notice or perhaps planned to leave this job. Baring that in mind I was fearful for my processions and other action he could take in his position. I decided to stay in the room until the following morning.
In the morning I checked my companies list of hotels and unfortunately there was nothing available in NYC in June. I asked the lady at the front desk to move rooms due to poor internet. She asked me if I had mentioned internet on the way in because the room I had NEVER gets wireless connective. She was very pleasant and helpful.
The rest of my stay in the hotel was fine and I feel if I had avoided this event I might have left this hotel with a pretty good impression. Unfortunately my negative experience brings truth to the other negative comments I have read and I would never stay in this hotel again. 
I am planning on sharing this review with several review websites.",1,2,1,1
"Hotel staffs may ruin your vacation
I booked the king bed room through Expedia with the confirmation via e mail.
The check in started at 4 PM. I arrived around 5 PM.
But got the 2 queen bed room with the excuse from the receptionist that Expedia can not promise the customers the room type. And the hotel is not responsible for that reservation.
I thought it was a very odd reply, unprofessional, if the hotel registered its business with Expedia then either posting ""call hotel directly to confirm/reserve the room type"" or else instead of” because you booked with Expedia so they don't know our availability..."" (Quote from the receptionist)
I also agree with the other review that the house keeper was opening my room around 9 Am when I was about to come outside. I got the door then she excused that she got the wrong room.
The parking access and parking space are very tight and one way.
Bottom line: if you are particular about the bed type then you better investigate prior...",2,1,-1,1
"Nice Location...Old Room
just spent two nights here using a Hotwire price of 98 a night.
Pros: Customer service was outstanding. Tammy and the rest of the front desk staff could not have been more helpful, pleasant and informative. The bellman staff were also very friendly and helpful. Hotel is just three blocks north of the river and is in a great location for getting anyplace you want to go.98 dollars a night was also very attractive. 22nd floor outdoor terrace was very cool and had a nice view, especially at night. Small snack shop in hotel was nice but pricey. Beds were comfortable with plenty of pillows. Had a sixth floor corner with view of Ohio Street. Dunkin Donuts right across street.
Cons: Room was small with old furniture. Carpet was on the dirty side. Bathtub did not drain well at all when taking a shower. Bathroom was on small side but not cramped. Hotwire had this as a three star and I would call it a two star. No exhaust fan in bathroom so it steamed up. I had to fix screws in door handle to keep it from falling off once in bathroom. No breakfast of any kind. Small coffee pot in room. (see Dunkin) Air conditioning unit was also very old but it did get the room cooled down and it was pretty quiet. Had no problem with noise from other rooms.
Overall this was just okay experience. Our previous 4 Hotwire trips to Chicago have all been much better at lower prices. i would not plan on going to this hotel again unless the price was very good. I think some reviewers expect a little too much from getting a deal online and they forget that IT IS Chicago. Not a cheap city to go too so in many cases you do get what you pay for.",3,3,0,0
"Nice but a bit far out from old town
The staff on check in where pleasant and helpful. The room was clean and beds comfortable but we found the walk into the old town just too far for a short break in this city. When I go again we shall stay further into Boston.",3,4,1,1
"GO AWAY dont stay
well me and a friend went there because of the location to universal studios...... i would rather pay 200 a night at the hilton then stay at this crap hole. when we went in the lady at the front was really rude, then they gave us a room above the office ( which i doubt is supposed to be a room). our covers had sperm stains on them and hair was still on the pillows. the smell of the room was terrible also. do your self a favor and spend the extra money and avoid this crap hole",1,1,0,0
"New York, Bargain style.
The owners have created the ambience of a boutique/stylish hotel from a residential building, and created a hotel that delivers contemporary style at a value price.
The staff was consistently friendly, breakfast was good. Internet was included, but it would not function on my iPad in the first room I was given. A room change solved the issue.
The Hudson is a good product. Yes, some of the design tricks are lighting and paint, but that's how you get a good rate in NYC. Some hallways are sci-fi dark, and nobody seemed to be able to read the elevator buttons in the dramatic penumbra. Frankly, some of the things that were ""missing"" I was glad to be without (tip hungry bellboys, etc.).
Rooms are a bit small, but given the rate I paid, I would happily stay here again.
I particularly enjoyed the ""Library/Billiard room bar,"" a lovely place to hang out and check emails, etc.",5,4,-1,1
"Lacking charm
My family travels to NYC at least once year for the past 15 - 20 years and I can say with confidence that I will not return to this hotel again. The building is old, but lacks charm. And, unfortunately, so does the staff. The furniture in the lobby was worn out, saggy, and appeared dirty. The elevators were extremely slow and old. The air was muggy and hot -- which makes sense since all the AC units are window units. Our room was unimpressive, with a massive square pillar in the middle of the room. The lighting was poor, with one light not functional. The bathroom was extremely small and poorly lit. And, again, old. We called down to see if we could switch to a room with double beds instead of a king and we were told, ""This is what you booked."" We repeatedly asked if we could switch and finally reception told us they would return the call; we never heard from them -- just ignored. As we were just staying one night and had an event to attend that night, we decided to make the best of the situation. The only saving grace of this over-priced aging hotel with an unresponsive staff was that our room was clean.",2,2,0,0
"Horrendous
We checked in pretty late, for a quick sleep before a morning flight. At 1 am the whole room starts to vibrate, and there are weird sounds. Turns out it's the dryer next door. I call the front desk guy who is completely unhelpful. ""A customer is just doing laundry. There's nothing I can do about it."" 
No offer to fix, no offer to move rooms. Nothing. The dryer continued for 30 more minutes, and we had a horrible rest. 
Agreed with Tillie B: all this for $209 per night??",1,1,0,0
"really old motel
Stayed here one night after a quite long flight.
Hotel is really dated ,and friendly personnel does not make up for this disadvantage. Room we stayed in was on the road with a lot of traffic and therefore really noizy. Room was small (for 2 adults and two kids) and carpet was not really clean.
Breakfast, included in the rate, was ok but served in a really dirty and crouded hall: everything was stiky and tables were not clean.
I believe there should be better places to stay close to the airptort.",2,2,0,0
"One of my worst hotel experiences in quite a while
Although the lobby is attractive, the rooms seem old. The desk chair looks to be at least 15 years old and soiled. I had to call maintenance concerning the toilet several times, and it never was resolved. 
As I travel every week, I use AppleTV and iTunes, but due to the movie service provider, I did not have access to use the HDMI ports on the television. I have been to other hotels that have a similar (or maybe same) movie provider, and had access to all television imports.",2,1,-1,1
"Not recommended.
My stay was average leaning on the poor side. We were in town for Comic-Con and in a stroke of pure idiocy we booked our hotel late so this was the best option. The room was fairly clean and neat but definitely had signs of being worn down over the years, most evident in the patched ceilings and the tiny, slightly rusted shower. The only thing that really bugged me was the musty/mildew odor that was everywhere. I could smell it before I even entered the room. Also, bring earplugs! This place is right next to several noisy intersections. Waking up at 6am to the sound of freight trucks and motorcycles is not awesome.
Other reviewers are saying that for the price it wasn't that bad, but in my opinion we were robbed for the weekend that we stayed. I can understand a slight raise in prices for busy periods but what we paid was ridiculous for the quality of the room. This place needs serious renovations.
The clerks and service staff were nice, at least. Also there's a 24 hour Mexican restaurant, donut shop, liquor store, psychic (palm reader), and tattoo parlor within 1-2 blocks. In case you need any or all of those.",2,2,0,0
"Awesome Beach Boutique Hotel!
Stayed at the hotel for a weekend getaway. Was everything we expected and more! The restaurant had a great breakfast menu that was reasonably priced. The hotel was also at a great location just steps away from the beach and Venice Boardwalk. Our room overlooked the beach and our balcony was the perfect place to sit and watch the sunset. Room was spacious and clean. The staff was amazing, great at giving directions and suggestions, and also very accommodating and quick when given requests. We spent two of our evenings at the High bar; the rooftop cocktail lounge atop the hotel. We would highly recommend this hotel to anyone looking to stay in Venice!",5,5,0,0
"you must tip the cleaning stuff if you want a clean room, tea, or coffee every day
When we walked into the room the first evening we found a hand written note wishing us a pleasant stay signed by the maid. The last time I saw this was in Cuba where the stuff is under paid. The maid (cleaning stuff) did not vacuum our room, sweep the bathroom floor, or replenish tea/coffee/sugar/ toiletries, unless we were to leave a tip. My “left over” hair (I have long hair) was left on the bathroom floor for the three days we had staid and so were the pillows we took of the beds the first night, and the Stair-stick I dropped on the carpet. The coffee machine was not put in place ( one has to take it out of the cupboard and place it on the desk to connect it to the electricity), and the old news-paper which I placed in the Trash Can, was spread open on the desk as if someone had let the room and will come back to finish reading the news. We had left one towel the floor, to be replaced, and the rest on the hangers to dry, as we were instructed in the note left by hotel management, claiming to be “green”. Nevertheless all towels were replaced. We were told that the stuff is instructed that if one towel is to be replaced all towels should be replaced. When we had asked for information from the front desk stuff, and truly they were very friendly and did their best to help us, we were told that the Head Concierge who strolls in (literally) at 11 knows best. True, he does know a lot, but he also knows how to make people feel very small by playing the ""Educated Snob"" with a 16 years old kid. The Door Man is very friendly, but for the life of me I do not understand how a Door Man can retire at 55, (three years from now), and can afford to buy a retirement property in South America, unless this is from the” tips policy” at Omni. He did tell us that a specific Coffee Shop is the best for breakfast ( he did not even hear about the one we were asking about) but forgot to mention that the time was 11 am and they do not serve breakfast nor lunch at that time, and we would we have to wait half an hour before we would to be able to order more than just pastry and coffee.
When we booked in I asked for a quite room and indeed we got one. Except I do not understand why the garbage bins have to be emptied every night after 11pm and not before 10 pm which is the time most social etiquette agree as usual as down time.
If one wants to stay at a hotel which is in a convenient location (and there are a lot of hotels which are in a convenient location like this Sheraton which is the hotel we moved to ) and where the stuff is a collection of snobs this is the hotel for you",2,2,0,0
"The worst mattresses I experienced in a trendy hotel
I knew the room is small, but if I knew the mattress is hard and lumpy I would never have booked this hotel. The worst sleep ever in a $280 hotel room. Staff was fine.",2,1,-1,1
"Pick another Hotel
We just came back from a 3 night stay with a large group of kids for a trip to DC. While the kids didn't have a big problem with these accommodations as one of the organizers and having traveled a lot over the years, I was very unhappy with the District Hotel. We go to DC every year and this year picked the District Hotel because there rates were a bit lower than the others. BIG MISTAKE. This place is a dump. 
The elevator does not work. Many of the rooms rooms are in severe need of renovation, the walls are paper thin and there is a lot of noise with the night club next door.
The staff is nice, but it took us 2 1/2 hours to check in ( we had 15 rooms).
Unless you are on the tightest of budgets, I would avoid this place if at all possible.",1,2,1,1
"Service, Service, Service, and all with a smile and going the extra mile.
From the minute I arrived at the front door the attendant assured me my personal belongs were safe and, Dennis, protected my luggage while I parked my car. Then he brought everything to my guest room later. Jules, at the front desk was cheerful and extremely helpful. She mapped everything out for me so I could get around town with ease. Everyone that delivered something to my guest room; ice, food, was pleasant and smiled. It made my stay so pleasant I did not want to leave. The view from my room was excellent and the staff was great too.",5,5,0,0
"Excellent Little Hotel
A super hotel right next to Times Square! Very friendly staff, all day complimentary tea and coffee, pastries etc. Free wine and cheese in the evenings, WiFi in all the rooms and public areas, the personal touches made a really pleasant change to the usual big city hotels. When we go back to NYC we will certainly stay at this hotel again.",5,5,0,0
"Worst I've Ever Been In
The Ritz-Milner is just terrible. My husband and I stayed here while attending Anime Expo at the LA Convention Center for two nights. Because the X-Games were also in town on the same weekend right next door, options were slim for hotels, so this is where we ended up. The location is fine, walking distance to the Staples Center or the LACC, though you may not want to walk it considering it is downtown LA. The rooms were very small, which isn't a big deal. However, when you first enter the hotel is HOT and smells terrible, because it allows smoking in some rooms. I used the lobby restroom before check in time, after we parked and there were lots of public hairs in the floor, and the toilet was stained. The room was equally dirty, the sheet wrinkled terribly, but not stained. The toilet in the room was somewhat cleaner, though the shower was grimy to say the least. Our air conditioner didn't work, and they sent someone to look at it. He said, ""Yeah, that's not blowing cool at all is it."" Obviously. But they couldn't do anything about it because maintenance had already left and the rooms were all full. He told us he would leave a note for the front desk to have it fixed the next day while we were out. We reminded the desk on the way out as well. Needless to say, it did not get fixed and we asked for a room change the second night, after some people had cleared out. This room was even smaller, but at least the air conditioner sort of worked. The breakfast they were so proud of was a joke. The hotel was 100% booked and they put out enough food for around 10 people, and never refilled anything. People were lucky to get juice and coffee before they left for the IHOP across the street. I will never stay here again, and signed up just to review this hotel.",1,1,0,0
"Thanksgiving in Chicago
Staff was pleasant, friendly and helpful. The front desk was extremely accommodating. The bar staff great-even the valet was nice. The hotel is lakefront and offers easy access to Michigan Avenue shopping. Rooms were clean, neat and well organized. This was my second time staying here and I would definitely stay here again.",5,5,0,0
"Days Inn, 4400 Connecticut Avenue, Washington DC
The hotel was very clean and the staff was very helpful often giving extra effort. Everything in the room worked well (TV, bathroom, A/C). However I was quite disappointed by the absence of any other amenities in the room like microwave or refrigerator. I am diabetic and the latter's absence was a very large inconvenience. I gave the knowledge of the staff category a high mark since a high percentage of them were indeed knowledgeable however one gave me erroneious infomation on two counts--1) the breakfast restaurant was some two blocks up the avenue when in actuality it was next door(!) She said the restaurant giving breakfast was the Epicurean when in fact it was the Tesoro. Also the same clerk said that you could not call a taxi in advance but to hail one. It took me 20 minutes to find an available cab by hailing. I found out the next day that in fact a taxi could be called in advance.",3,3,0,0
"Was not impressed!
We attended a conference at this hotel for a week. While the hotel is in a nice area with a number of places to eat and shop, the level of the service from the hotel staff was below average. We had set schedules for our lunch and breakfast and the staff was consistently late in having our food delivered. The buffet was sometimes not ready when we arrived to eat lunch and the night we were served dinner they did not set enough tables out for our group. They also did not have the amount of food that was ordered, i.e. they were short three prime ribs, etc. The quality of the food was terrible. The prime rib was so overcooked that it needed a sharp steak knife to cut through. The rooms were nice however my room did not have trash cans or towels when I arrived. They charge extra for a fridge so if you are staying for a week or more be prepared to see that charge on your bill.",3,3,0,0
"Sleep over for an early flight
The hotel and room was more than expected. It was a great value as the hotel was clean, the rooms were clean, the dining area was well kept. Check-in and check-out were easy. All in all a good experience. The only knock I have was that the remote for the TV was flakey as I had to hold it at a certain angle for it to work.",5,4,-1,1
"almost....
spent several days at Hotel 1000 last week. There was indeed a heat wave but not sure if that can explain why my room couldn't get cool. We mentioned it when we first walked in. They sent an engineer to the room who felt the vent and assured us that it was on. But it never cooled the room. We struggled through the first night with little sleep. Second night we requested a fan which did help. 
The soap container on the sink never did have a pump top on it. And because it was attached to the wall, we would have had to either squeeze it to have soap come out the top or stick our finger down into it. yuck.
And, not for anything, but if you are going to welcome people by name when they turn their television on, get it right. They never did change the name from the last women who stayed in the room.",2,2,0,0
"Pleasant venue on the bay front
I stayed here for a conference in November. The check in was smooth and the rooms comfortable with some good views. There is an outdoor swimming pool and a small gym which could do with more weight machines. The bar on the main foyer level is a good place to relax with outside seating, which was very pleasant in the autumnal sunshine. There is free wifi in the foyer and paid wifi in the room. There were occasional glitches with this, but nothing major. You are close to the Gaslamp quarter and there is a lovely walk along the marina front with a number of reasonable restaurants. The only down side is that as a large hotel it seems slightly impersonal. Overall a good place to pick amongst the high-end hotels on the bay front .",4,4,0,0
"Over rated
We were looking forward to our couple of days in this hotel but were disappointed to say the least. From the moment we checked in the staff were rude. The girl checking us in would whisper to the girl next to her and they would both look our way and she was doing this right in front of us. Without any help from the staff had to figure out parking it wasnt until later when we asked that they gave us a pass for parking which only saved us $2 off the daily public rate anyway. Then we get into our room and from the air vent there is a constant high pitched screeching noise. To which the hotel repair guy came and took care off but the noise after that become a on and off tapping noise. Then there were the elevators that completely shut down that it was quicker to walk up to the 9th floor before they were expected to be running again. So led through a maze to get to the stairs then up 9 flights of stairs we climbed only to get up there and find that we had been taken to the stairs in the wrong tower. So back down again. Then there was the side door that is supposed to be open during daylight hours. When we returned at 1pm found it locked in the middle of the day and had to walk around the front, which in itself is nothing big but add it on to the other events it become and very unpleasent stay. For a hotel we were so looking forward to spending sometime in it become a hotel we were so glad to get out of. Oh and ths trendy flat sinks in the bathroom that you had to use more water than normal just to get enough depth to dip your razor in didnt help either and while we are in the bathroom the fact that 2 out of the 4 showers i had during the stay were luke warm and that is being generous. A very over rated hotel.",2,2,0,0
"Good for the price
Clean and comfortable. Decent size room by NYC standards. Clean bathroom, comfortable beds and adequate work area with free WiFi. Self serve breakfast is included and was one of the better ones I have had with some fresh fruit and hot items. Good choice for reasonable price in NYC. I would go back the next time I am in that area.",3,4,1,1
"Small, Loud, Expensive, Not very Clean
Recently stayed at this location. Before booking the hotel, I read some of the reviews, but still thought there were a sufficient number of positive reviews that out-numbered the negative reviews. Unfortunately, the negative reviews were spot on. This hotel is not in a very convenient location if you want to use the Metro. Plan on a hefty walk. The very small elevator is a good precursor of what to expect when you get to your room. I would suppose the PC word would be ""boutique."" I would prefer to just say small. Someone in the elevator commented that they had to step out of the bathroom in their room just to change their mind. Very, very small and tight. Not a place you want to stay if you are a light sleeper. The walls are very thin and you can hear everything from the adjoining rooms. Some things should not be shared. We played an interesting game upon arriving to our floor the first afternoon, which we called ""Guess when they clean."" As we walked down the hall, we noticed a fork and knife sitting on the floor near the elevator. For the balance of the afternoon, and through the evening, the fork and knife remained on the floor. The last time we walked to the elevator, the fork and knife were still on the floor. It would be interesting to go back to the hotel two (2) weeks later and see if the utensils are still untouched. At breakfast, we quickly lost our appetite when we noticed the stains, spots, and possibly mold on the wall next to our table. Overall, not a hotel I would recommend.",2,2,0,0
"not again!
We have a non-smoking double superior room for 3 people on the 11th floor. The room faces the construction building right across,which you can hear the noise from early 5:30 a.m.Whenever the subway runs ,up till 12:15 a.m.,you can not only feel the vibration,but also hear it.You can imagine the hour of sleep we can get a day! There is always a smell of ""smoking"" in the room and it also smells very MOLDY,especailly the washroom. There is quite a bit of dust as the bed sheets are white, you can see it landing on the bed periodically.Price for a can of ginger ale in th restaurant cost me $4,which is by far the most expansive one i ever have in my life.",2,1,-1,1
"Great place, far from beach.
Check in was smooth, spanish attitude at front desk. Pool was nice. Breakfast was fine, though there was limits on the eggs? LOL.
Far from beach, close to a nice diner within walking distance.
Overall fine, wouldn't stay here again though.",3,4,1,1
"Giving an average rating based on certain staff shortcomings ...
Had to go through so many hoops at this property to obtain proper suite and honor reservations that I can only give an average rating. For the price I expect the best and the Warwick was woefully short in my estimation. I was there during Fashion Week and I will admit the place was bustling with people looking at themselves in the mirror a lot ... so it was fun to a point. When I finally got to the room I ordered, it was beautiful ... a corner suite overlooking Avenue of the Americas ... an old Grande Dame she is with the type of decorating Cary Grant would expect. The bar is fun and expensive, but isn't everything in the Big Apple? This is a Poser's Paradise ... be aware of management personalities that can vary wildly, from sophisticated and caring to smarmy and egotistical ... so beware and get your ducks in a row before you show up at the front desk. Get names of staff you speak with and stick with the ones you get along with. General Manager was pompous and uncooperative when I spoke directly with him. After one conversation with him I knew to find someone else to direct concerns.",3,3,0,0
"Great location - shame about everything else!
Well the location (just outside the loop - like seriously the train went right by our window) was great - steps to all the sights, the Bean etc etc. but the rest? Yikes. Old, shabby hotel, only 1 of 3 elevators worked while we were there, the pipes run outside of the walls, room for 2 only had a small double bed, the rad heating system clanged all night and you could hear everything in the hallways. After we saw the hotel we only used it for sleeping and literally stayed out from breakfast to late evening. Wifi spotty.",1,2,1,1
"STELLAR CITY VIEW!
While the rooms are ""standard chain"" Mart Plaza is a unique building with MANY shops available across the ""bridge"". But the million buck ""cityscape view"" is where Mart Plaza shines. Like a maniacal christmas tree on crack wow. Service was great, concierge was great. Price was great too. Close to Grand St, which is the main East / West line to Navy Pier. Bus service, cab service,
even airport shuttle service is fabulous. 3.75 Stars. Internet is great too. CITYSCAPE bar overlooking the city lights is stunning.",4,4,0,0
"Not Recommended
We were happy to find the location of the hotel exactly where we wanted to be situated - between Union and Chestnut streets, two fabulous locations in San Francisco. Unfortunately this was the only quality about the hotel that was satisfactory. From poor customer service from the minute we arrived, to a very smelly room facing one street and a window facing another, it was very loud and we were only comfortable being in the room to sleep. Also, I was charged twice for my accommodation and have not been reimbursed regardless of my effort, made to feel like it is somehow a mistake on my end. Previously we have stayed at the Cow Hollow down the street - I recommend you do the same.",1,2,1,1
"Dated, but not bad for the price
The La Quinta I-35 & Rittiman is an older property that is pretty good value for the money, provided you do not mind a few ""rough edges"" when it comes down to the details. We stayed in Room 171, and this review pertains specifically to what we experienced. 
The property itself is well-maintained on the exterior and lobby. It was far too cold to enjoy the pool, but it looked like it would be nice in the warmer months. The ice machine was great, and there are vending machines on-site.
Our room had all the typical features that you would expect of La Quinta. Free wi-fi, a nice flat screen tv with movie channels and all the typical networks, a small in-room coffeemaker, and a decent workdesk and chair, all with ample lighting. The bed was clean and very comfortable. You can definitely see how La Quinta has tried to keep this dated property up to standard with the amenities.
The room was clean, but we did have a couple of small issues to note. The first was the extensive wall damage that was noted along the baseboard of the main wall. Carpeting was separated in parts exposing holes in the base of the wall. I did observe (and kill) a small pest that had crawled out from this exposed area, but it was the only one seen all night. If this room were to get just a little more TLC in this area (and a pesticide spray), this would have not taken away from the otherwise pleasant decor of the room. The bathroom tub was clean, but heavily stained. The real highlight here was the excellent water pressure and showerhead, and that made up for the poor appearance.
Again, I am specifically referring to this particular room, so I am not sure whether other rooms would have these specific problems. Overall, it was adequate for the price I paid, but I would have been somewhat disappointed had I paid more than $49 / night for this room given its conditions. I otherwise would have given this experience another star had these issues been corrected.",3,3,0,0
"Felt a little ripped off
I used the 'hostel' part of this motel, with it being the only hostel in downtown Memphis I had pretty much no chance anywhere else, it'd basically a small room with two creaky bunk beds in it, 
Upon arrival it was just before a grizzlies game, the receptionist a guy checked me in pretty quickly charged me for what I thought sad the price of both my nights stay then left to look after car parking as it is very close to FedEx forum, the room was situated right at the back of the motel, the room was VERY DIRTY, VERY HOT AND VERY SMELLY. It was as if the room had not been cleaned for years, not months, years!! Had to take a top bunk as both bottom Bunks were in use, the bathroom was very disgusting and felt unsanitary, there was no toilet tissue, it was quick yucky. Had two nights off the worse sleep ever!! The beds were really creaky even if you moved your arm the bed would creak, imagine 3 people in a room all night, the beds were really uncomfortable too
The breakfast which I thought was included I don't think it, as there are signs on the lockers in the room with a price list for different breakfast items.
The next day when I returned to the room my key was not working, so I went to reception to find out why, the very condescending and sarcastic receptionist (a woman this time) told me "" it's because check out was at 11am"" so I told her I had booked and paid for two nights! She then asked me what my name was etc..and told me the guy didn't check me in properly, and that I had only paid for one night, she sorted this out for me. I felt she was unnecessarily rude. 
Overall I DO NOT RECOMMEND this motel/hostel, go somewhere else maybe try the other hostel in midtown.
Beside the okay location nothing else is going for it.",2,2,0,0
"Tiered hotel with no regards for the environment
Despite the best efforts by the staff the hotel cannot overcome its age utter disrespect for the environment. Our room (one bed room suite) was furnished with the oldest furniture, the tv must have been picked up at a curb side and the bed sank in the middle , the air-conditioner fan is loud as diesel engine. . We left the room at 9 am it was not cleaned we came back around 5:30 we called the front desk and apparently they forgot to clean our room. The hotel offers a subpar free buffet breakfast unfortunately they choose to use black Styrofoam plates and plastic cutleries for serving, just imagine the trash that is generated from hundreds of guests going through the buffet. I cannot recommend this hotel. You are better off going to the full Marriott or court yard next door",2,2,0,0
"Great Hotel
Stayed at MGM Grand Detroit for my Wife's Birthday. Had a wonderful time and the staff was very friendly. We stayed on the concierge level which was very nice and quiet. You have to use your hotel card to even get to that floor. They had a nice continental breakfast on the concierge floor as well which was nice. Upon checkout the staff were very accommodating and held our bag for us while my wife visited the spa. I arranged a prenatal massage for her which she said was amazing. We then were able to grab our bag and valet brought the car up. Overall it was a great stay and would definitely come back again.",5,5,0,0
"You get what you pay for!
We moved to the Essex Inn for two days in Chicago, what a mistake! Rooms are very small, tiny even, topped only by the bathroom! Ive never seen such a small sink. Very poor heating cooling, sheets don't fit the beds and housekeeping doesn't even empty the trash each day. Better off paying more somewhere else.",1,2,1,1
"So far, so great..
My husband and I are currently here for our wedding anniversary and so far, we are really pleased.
We have a room with a street view. Sure, the protestors are horrific, but I figure getting up early is probably a good thing as there's so much to see and do in SF. 
Staff have been lovely, not too intrusive either so we've been able to just go about our day.
Gym is excellent and clean with a great supply of towels. 
Bed is AMAZING. Had a fantastic sleep! 
The Daily Grill is delightful and delicious! 
We love it :)
Andrea Glidden",5,5,0,0
"Going the extra mile
Loved this hotel. Front desk staff was very helpful and friendly, especially Mary. Our room was a two bedroom suite, which worked perfectly. Breakfast was delicious, and the sundries shop saved me a trip to a local drugstore for these items.",4,5,1,1
"Great place to stay!
My husband and 21 year old son and I stayed there this past weekend for my other son's BMT at Lackland. We had almost stayed downtown near/at Riverwalk but so glad we did not!!!! Courtyard was perfect. Very friendly and helpful staff. The king bed was very comfy. The room was clean.... and the pool was the best I have been to. The only thing I, personally, didn't care for was the loud music by a DJ on Friday and Saturday afternoon. Most people probably enjoyed it though. The pool is great for even the youngest of kids - there is a very shallow end kind of like a beach for the little guys. If we were ever to go back to San Antonio (would not go back unless I had to!) this motel would definitely be our first choice. It is close to Seaworld,only about 10 minutes from Lackland, lots of restaurants and only about 20 minutes to Riverwalk. I found the Riverwalk area to be sort of dirty and depressing..... but it was nice to see - once.",5,5,0,0
"Great location, pleasant stay just don't expect much from the staff
A simple request to extend checkout til noon was not granted. Everytime you go out they the keys neeed to get recoded to get back in. Front desk not very friendly, feels like you ate byger them for any request. They expect you to leave early. House keeping suddenly showed up and opened the door at 11:25am. Her explanation was she was just doing her job and that it was time to leave since she was not informed of a late check out. Avoid service and you'll have a great experience",4,5,1,1
"An average 4 star hotel but definitely not a 5 star times square hotel
Good location, High speed Internet with inroom PC, but all other services were average. I found a big children scribble in the room wall, bad bathroom ceiling with spots, and towels were in bad condition. The hotel provide average 4 star services but definitely not a 5 star times square hotel.",3,3,0,0
"Great deal, Great Service!
There are plenty of 4 and 5 star hotels in Los Angeles that offer impecable service and amenities that are as good as you'll find anywhere outside of Asia. But when it comes to finding an affordable hotel in a good location for under $100, that's a different story. There are a lot of scary places and hotels way off the beaten path. And what may only look like a 15 or 20 minute car trip on the map can often turn into a 2-hour nightmare on LA's infamous roads. That's why I have chosen to stay at the Comfort Inn whenever I want to take a few days in Los Angeles beyond what work will pay for. (I actually get to stay in many of the city's finest hotels for work but I'm not about to spend $300-$400 on my own nickel!)
The Comfort Inn is literally right next door to the city's Metro station that's just a few quick stops from Hollywood and the Kodak Theater. IF you don't mind a long trip, you can also take the train(s) to LAX, but it's at least a 1.5-2 hour journey.
It's also on several major buslines, including the Beverly bus that goes all the way through Beverly Hills and connects to busses that'll easily take you to Santa Monica and the ocean.
But what really keeps me coming back is the service and staff. Peter the manager is a great guy and his team are all efficient and courteous. They also offer FREE internet and a breakfast that includes eggs, sausage, waffles, toast, fruit, cereal and yogurt. The great irony is that the breakfast and internet would cost you an additional $30 or $40 bucks at least at the hotels that charge $300 and up a night!
Finally, the rooms are very clean with a flat screen tv, and a really nice shower with a massaging feature, a refrigerator, coffee maker and microwave right in the room.
Don't be concerned when you arrive - the street and outside could concern some people who haven't stayed in Urban hotels. But once you get in the lobby and are greeted by the staff, the experience will be a very good one.",5,4,-1,1
"The Best Hotel West of the Beltway in Houston!
Bottom line - I've stayed at many hotels west of the beltway and I-10 in Houston and this hotel is Excellent across the board! Clean, great service, great staff, fun bar and great food! Nice area with many places to go hangout and eat in walking distance.",5,5,0,0
"Disppointing stay, poor value for money, poor service
My partner and I stayed at the Hamilton Crowne Plaza for 5 nights in October 2012.
The Hamilton Crowne Plaza is overpriced, and disappointing in terms of value and quality. 
I booked a five night stay in an Executive Room (on the 14th Floor) with full breakfast for two guests each day. Despite the fact that I was a Platinum Priority club member, there was no attempt to give me a good room. I was given a room on the 14th Floor (Executive Level) but the room was very small and looked straight on to an office building, where I could see the workers through their windows (and they can see me as well). 
The door of our room does not seem to close properly, there was a gap around its edges so that light from the corridor can be seen and noise from the corridor can be heard in our room. On the Saturday night, there was a lot of noise, shouting and loud conversation in the corridor on the 14th Floor at about 3 or 4 am.. causing significant disruption to our sleep.
The Executive room rate was supposed to include ""Drinks and snacks"" from 5-7pm on weekdays. (This was clearly stated in the information book located within the room.) When we enquired about this at the front desk, we were told that the ""Executive Club Room is closed for renovations, but we could have the complimentary drinks etc at the Front Bar instead...just show the bar staff our room swipe card keys"" 
However, when we later showed up at the bar on our first day, we were told 3 different stories. The concierge said that ""there is no such thing as complimentary drinks for Executive guests""; the bar staff said ""Executive guests do NOT get free drinks but will only get one free appertiser if they bought some drinks at the bar"" and the restaurant staff said ""Executive Room guests do not get any complimentary stuff at all, everthing has to be paid for"" 
Needless to say, we were so confused, flabbergasted and disappointed with all this that we did not bother to pursue this for the rest of our 5 day stay.
Another disappointment is that the hotel charges fees for internet usage at the rate of $12.95 per device per day. In this day and age, many hotels provide free wi-fi. Even despite paying top dollar for an Executive Room (and non-existent free drinks etc) it is extremely disappointing that the hotel still wants to charge more for internet access.
I think better service and value could be obtained elsewhere. 
I will definitely not be coming back to the Hamilton Crowne Plaza.",1,2,1,1
"Great hotel!
We chose this hotel for our first wedding anniversary weekend in NYC and were very pleased. We noted in our reservation that we were celebrating our anniversary and not only were we greeted at check in with a ""Happy Anniversary"" from both of the women that were on duty but the hotel also provided us with champagne and chocolate covered strawberries in our room. The room itself was quiet and the bed was very comfortable.
The concierge (Charles?) was fantastic. He took the time to talk with us about what we wanted from our day on Saturday and outlined a great walking route for us as well as assured us that the restaurant we had chosen for that evening was very good. 
Our only small issue was the doorman on Saturday evening. When we headed out to catch a cab he asked where we were headed and then felt the need to snidely correct our pronunciation of Houston Street. Then he ""arranged"" for a car ""that he works with"" and was sitting out front for us to take rather than wait for a yellow cab (of the many driving by!). The driver had agreed to a flat price of $15 and we said fine - good thing as the driver seemingly had no idea where he was going and took us on quite the circuitous route to the restaurant. Of course once we arrived and handed him a $20 he took and was angry when we asked for change and said he had no change. So obnoxious - just not the type of service we expect from someone working with Kimpton. Luckily that was one small thing and will not keep us from staying here again - it will just make us hail our own cabs!",5,4,-1,1
"HONEST review from a regular family man.
Courtyard's are normally alright, but this was a joke...
I'll keep this short, sweet...and to the point.
1-THOUGHT room was clean. (2) Roaches scattered when lights came on....and pubes on toilet AND floor made me gag. Cheez-it crumbs from previous guests were not vacuumed up over our 3-day stay.
2-they double-booked our room. As I was getting out of shower, a lady and her two daughters walked in....can u say AWKWARD?.....I can. This is 100% true.
3-Drunk people running around and wrestling up and down the hall way above us until 12:30am. we called the front desk for help....and they blew us off.
4-friendly front desk staff (most of the time)
5-food was typical marginal hotel food
6-food service was AWFUL from some EMO dude and girl. Too cool for school.
7-shuttle did NOT run as often as front desk stated. Had to get a lift home (8:45) from Fairfield Inn shuttle. (us and 2 other families)
8-pool was ok....but wayyyy too small for amount of guests. Got cramped really quick. on the plus side, the outdoor bartender was great.
9--A room was not ready until 3:45. Isn't this why a reservation is for? Isn't this why they make you check out by 12:00? Said it was not ready yet due to cleaning. I thought a room was reserved BY 3.....if you can't have rooms cleaned by 3 for prepaid guests...then hire more staff.
Unfortunately you have to learn from your mistakes....we did.....and we know better now and will not come back. 
Do yourself a favor and go somewhere else. My family deserved better.",2,2,0,0
"Travel Diva
Love the Kimpton Hotels, but there is no way this hotel ranked 2nd in the city. Renovation is 10 years old not modern Kimpton I am used to. Common area hallways were not impressive, the rooms were nice and a good value. Staff was very accommodating, nice and friendly. Service overall was very good. I have rated this property as poor primarily because of the bed. The bed was loud and uncomfortable. Pillows were one size and did not fit me. Bedding itself was very nice ie. sheets, duvet and comforter. However because the bed itself was so uncomfortable I did get a good nights sleep. If the Kimpton invested in new beds, I would raise my overall rating to between average and above average. 
Thank you to the staff for your friendly accommodations.",2,3,1,1
"Many trips to front desk!
We first arrived for a one night stay turned out bad! Our first room was on the 4th floor and the elavator was broke..Then moved to another room where the air conditionor was removed and a window unit was installed...then we went to use the tv and the remote was broke inop..at this point we shut the lights off and went to sleep.
The front desk staff seemed that it was just a job ,they took care of what we needed but felt like we were intruding on their time..
The internet seemed ok and the rooms are tiny,but if it's a one night stay it's very expensive for one night.good luck I myself did not read the reviews on this property and should have ...beware",2,2,0,0
"Not the worst, but . . .
Cheap furnishings; dirty . . . everything; noisy; hot. That was the bad
The good was the front desk staff - friendly and helpful.
But I will not be staying at this hotel again.",2,1,-1,1
"GREAT place to Stay in New York (Chelsea Pines Inn)
Chelsea Pines is a GREAT place to stay while in New York. The Staff are friendly and very helpful with directions and tips about the city. Our room was ALWAYS clean and the building is very quite. I have recommended Chelsea Pines to several of my friends already and we will be booking another stay on our my next trip to New York.",5,5,0,0
"Perfect stay at Crowne Plaza, NYC
My husband and i have just come back from A 5 night mini break in NYC. Staying at the Crowne Plaza, Times Square was just perfect. Location is right in the centre of Times Square and could not be better. Staff are so helpful and friendly. The rooms were airy, spacious and sparklingy clean. Beds were so comfy. A perfect place to re gather your energy after busy sightseeing days and action pcked evenings. The bar is calming and relaxed and overlooks times square. we did not venture into the restraunt but it looked lovely. Ovrall a perfect stay in an amazing city.",5,5,0,0
"Decent location, affordable
My family stayed here Aug. 20 - 24th. We had a standard room which included a king size bed, a sleeper-sofa, a desk and chair, and a decent size (37"" or 40"") flat screen TV with cable (including HBO). The bathroom had a shower and bathtub, and there were two sinks/mirrors, one inside with the shower and one outside. There's a small fridge in the dresser, as well. The room didn't blow me away or anything, but it was clean, relatively quiet, and more than big enough for two adults and a child to share.
We stayed here mainly because it was the most affordable place that was still within a reasonable walking distance of a Metro station. From the Reagan National Airport we were able to take the Blue Line to MacPherson Square and then it was about a 5 block to our hotel (on the corner of 15th and Rhode Island Ave.). 
From the hotel you're about a 1/2 mile North of the White House, or about 1 mile from the National Mall. It's a 20-30 minute walk. You're also about a 6 block walk (1/2 mile or so) from the Farragut North station where you can ride the Red Line up to National Zoo. There are literally dozens of restaurants within a couple of blocks, as well as a Whole Foods and a CVS.
I'd definitely consider staying here again.",4,4,0,0
"Large rooms and great service
I recently stayed at the Affinia Dumont for 3 nights. I selected this hotel based on the recommendation of a colleague who hosted a meeting there and based on the incredibly affordable rate we were able to get. The hotel itself is located in Murray Hill area of midtown east. Though it is not necessarily the most touristy area with loads of fantastic restaurants, the hotel's location is within walking distance of more populous areas. We walked up to Times Square which was about 7 blocks or so. 
The staff at the hotel was attentive and polite. Room service is served from the on-site restaurant, the Barking Dog, and while it certainly isn't 4 star quality, it was ok and really inexpensive in comparison with most NYC hotels. 
The rooms are exceptionally large with a small kitchen. I was in a King Studio Suite and could have easily fit a pack and play in this room without compromising walking space. MOst importantly, my room was impeccably clean. 
I will certainly consider this hotel again in the future.",4,4,0,0
"Smoker's Paradise
After being recently converted to a 'non-smoking' hotel, which I was not aware of, it was obvious they did not take the time to rid the rooms of the 'dirty ashtry' smell. I checked in at 12:45am and was given a room with two beds. Upon opening the door the smell of dirty ashtray's hit me like a brick wall. I needed to use the restroom so I went in and there was urine all over the seat of the toilet. I went to the front desk and explained the issue. He put me in another room. Upon opening that door the smell again hit me like a brick wall. I immediately went back to the front desk and he put me in another room. It was a handicap room which I had no problem with. When I went into the restroom or near it I could see muddy footprints all over the tile floor. By now it's 1:00/1:15am and I'm tired, disgusted, and frustrated. I went back to the front desk and requested a cancellation and my money back.",1,1,0,0
"good motel
good motel, near fishermans wharf (5 mins with bus) with good price, clean rooms, regular bathrooms and so on. we didn't find the breakfast there. but all over all we were satisfied, because we didn't expect too much from this price.
it's a good an pricy motel to visit SF and eat out and so on.",3,4,1,1
"The room you request at this hotel is likely not what you're going to get
We stayed at this hotel as part of a conference. Reserved and got a confirmation for a room with a king size bed. We got a room with a double bed, not queen, a double bed. The room was so small we did not even have a upholstered chair to sit in. Requested a roll away and was refused because the room was too small. We met other people in the elevator who were furious because the same situation happened to them. We checked with the staff at the conference and said they had many complaints about the Omni, specifically people were not getting the rooms that were requested and confirmed. The conference had requested the correct room, but the Omni does not book them that way. We were told by the Omni front desk that we had requested a standard double bed room. When I told her I'd get the confirmation for her, she said to never mind there was no king rooms anyway so it didn't matter. It really ruins time away from home when you can't get a good nights sleep. Also, I had the Sunday brunch at this hotel, frankly the included breakfast at an Embassy Suites is better than what they had. I didn't even get the offer of a refill of coffee -- for $25 I would expect a least a second cup of coffee. If I had to do over again I would have stayed at one of the hotels down by the warf. I'll never stay at an Omni again.",1,2,1,1
"I expect more from Embassy Suites
I was disappointed at the quality of this hotel for several reasons. First, when I arrived, I was put in a room that did not conform to my Diamond preferences. The TV in the entrance room did not turn on (with either remote). The remotes themselves had all the numbers and information rubbed off, I assume from frequent use. They should have been replaced. The drain in the shower was partially clogged resulting in a slow running drain. My wake-up call came a ridiculous 15+ minutes before the time I requested (using the automated system). I didn't want to get up that early. The room temperature was difficult to control and it was either too hot or cold, even shifting the thermostat one degree. The outlets in the room are poorly placed. I want to charge my iPhone on the nightstand (where it is also my back-up alarm-so it requires power to avoid draining the battery) but there was no place close to plug it in.
So I complained about these items in the morning. The front desk person acted as if she could not care less. No apologies and no offer for compensation (it seems they have some sort of service guarantee). Will I give them a second chance? Yes. But I hope they see this and make corrections...",2,2,0,0
"nightmare stay
after a five hour road trip from Las Vegas we arrived at the Hollywood Hotel .We had a prepaid reservation for two rooms.One was ok ,the other did not have a working AC That night the hotel was full so they could not change us .The old man in the front desk was alone and said he could not speak to a supervisor at that moment and couldn't do anything about it , he offered a fan. My kids had to sleep that night in a hot room . We could not open the balcony doors because ,the hotel area is not a nice neighborhood.The following day they changed us three times because the AC was not working in those rooms either. They even got mad at us because they don,t have housekeeping personnel after 3 in the afternoon and my kids used the bathroom while they waited to be changed to another room, again .I guess they wanted to put somebody else there ,they did not care about the AC situation. At the end we decided not to spend more time trying to solve this problem because the personnel at front desk was very nasty and I had lost to much time in this matter,The last room's AC was not so great either. Since I was able to see 5 rooms I can say they are mostly rooms with old furniture and smelly rugs . There are some remodeled rooms that are better. Its been three days since I checked out and have not been able to speak on the phone with the manager for the credit they said they would give me for the inconviniences of the first night.Probably never will.There are many alternatives in LA so don't pick this hotel!!! I forgot to tell all of you that they said we could check out and go to another Hotel but the refund would take from 10 to 13 working days to process.",1,1,0,0
"A low 3 star hotel
First the Pros:
1) good location- near grand central
2) nice lobby with free wifi and ample places to sit
3) starbucks right in lobby
Cons:
1) dingy hallways
2) rooms not very clean
3) very small bathrooms
4) poor housekeeping
I wouldn't stay here again nor do I recommend it. For the price its not worth it at all.",2,3,1,1
"DO NOT STAY HERE
I would not recommend anyone to stay at the Hotel Pennsylvania. The room was so run down and dirty it was discusting esp considering the price that we payed. We moved after the first night to another hotel. Carpet was dirty and stained, rubbish on the floor, bathroom had hair in the sink and shower and soap was used and re-wrapped. GROSS!!",1,1,0,0
"location, location, location but not perfect
4 nights here, and overall thought it pretty good value. It was a good base for our first trip to New York, central and easy to find.
Good staff, with the breakfast being a high every day.
Downsides; small room (not uncommon in NY I gather). Internet was abysmal regularly dropping off, and they could do with more elevators.
Would probably still use again though.",3,4,1,1
"Exceptional
Our stay at the Roosevelt Hotel was picture perfect. The staff was so accommodating, friendly and the Hotel was beautiful. Perfect location for downtown and to access all transportation needs to travel all over New York City. There was great restaurants within walking distance as well as 42nd street where Broadway shows and lots of things to do were only three blocks away. I would highly recommend this Hotel and will surely go back myself and the first opportunity. Thanks for a wonderful vacation for me, my two grandsons and husband.",5,5,0,0
"The good, the bad and the ugly...
Let me begin this review by stating that I consider myself a positive and fair person and not one with unrealistic expectations or the need to be given special treatment or catered to. My husband and I travel often, sometimes for business, but mostly for pleasure, and of the tripadvisor reviews I've written so far, this is the first review I've given with a rating of less than a 4. This specific trip was for pleasure and took us through 12 states in 13 days. Of those 13 days, 6 of our overnight stays were for only one night and this was one of those. With that being said, let me begin with the ""good"" aspect of this review. The hotel is brand new and impressive in appearance. The lobby, covered outdoor patio, pool, dining/bar area...all beautiful. My husband said that check-in was easy and that the young lady who checked him in was very efficient and friendly. We stayed in a first-floor room which was beautifully furnished in contemporary decor with clean, modern lines. The room was huge and immaculate. I initially had some concerns that it might be noisy because (a) the outdoor pool was so close by and (b) as we were going to our room, there were 4 inebriated college-aged guests (who had earlier been in the pool) who were shouting and screaming as they ""rode"" the luggage carts, in wet bathing suits, down the hallways. However, once we got inside our room, we thankfully didn't hear a thing.
Now for the ""bad."" When we went to check out the next morning, there was only one desk clerk - a different one than the night before - who was neither friendly nor efficient. Granted, she was attending to one other guest, but as we and several other guests waited...and waited...and waited...she never once glanced up, acknowledged our presence, said ""I'll be with you in a just a moment..."" nothing. All we wanted, or needed, to do was turn in our room key, so we ended up just leaving it on the front desk because we needed to get on the road. Even when we did that, she never looked up.
And lastly, the ""ugly."" Since we had so may one-night stays on this trip, I planned accordingly and had an overnight bag packed with everything I needed for that night and the next day so I wouldn't have to haul in all of my luggage every night. In that bag was a brand-new nightshirt I'd purchased just for this trip, and when we got to our next location, I realized that I'd left my nightshirt hanging on the hook of the bathroom door at the Four Points by Sheraton San Antonio Airport. My husband immediately called the Sheraton to tell them about the item I'd left behind and the gentleman who answered the phone said there was nothing of that description in the lost & found. Evidently he couldn't be bothered with checking with housekeeping to see if they had found the item, nor did he take down our name or phone number to call us back in case it happened to show up later. So I waited for a couple of days and I called the hotel again. This time I asked to speak to the manager and was transferred to his voicemail. When the manager returned my call and I reiterated my story to him about the item left behind and how disappointed I was that it seemed to have ""disappeared,"" he rather abruptly told me to at least give him the chance to look into it and that he'd get back with me. I distinctly got the impression that he couldn't get me off the phone quickly enough. Tomorrow it will be TWO WEEKS since I spoke with the manager and have yet to hear anything back from him... So, I don't know which scenario is more disturbing: (1) the fact that my nightshirt ""disappeared;"" (2) the fact that the manager DID possibly look into the matter, didn't find it and didn't want to admit that it ""disappeared"" so just didn't bother to call back; or (3) the fact that he just never bothered to look into the matter at all! Guess we'll never know. It's said that the type of staff an organization has is a reflection of the management, which speaks volumes in this instance. Only 1 employee that exhibited good customer service skills out of 4 employees is not an optimal statistic. 
In conclusion, the reason this hotel is only getting a rating of 2 simply boils down to a complete lack of customer service skills--especially those you would expect in a hotel of this calibre--and a total breach of trust. My husband and I are Starwood owners and Gold members so it's especially disappointing for us to experience this. We love San Antonio and have stayed at the Westin Riverfront before, but wanted to give the Sheraton Four Points a try this time; however, there will not be a next time for us. Although we won't be returning, I do hope that the management and staff of this hotel get their acts together. This hotel is far too beautiful and has too much to offer in amenities and location to let a reputation for poor customer service destroy it. So, to wrap up this review on a positive note, I just want to say how thankful I am that all I left behind was a nightshirt and not my camera, video recorder, laptop or iPhone :-) And for the readers who do end up choosing to stay at this hotel, I hope that your experience is a positive one, but please make sure you have all of your belongings BEFORE you check out!",2,2,0,0
"Good for quick trips to OSU
Stayed for two nights while visiting Columbus for an OSU game. Proximity to stadium and bars make it convenient for game weekends. No need to rent a car because you can taxi and walk everywhere. Rooms are your standard Fairfield rooms and really aren't anything special. The beds are not very comfortable though. Just plain, hard mattresses. The breakfasts are hard boiled eggs, cereal assortment, fruit and a few other things. Again, just your average hotel breakfast. I'd say this is an easy place for a game weekend but for anything that will be more than a few nights I'd probably look elsewhere.",3,3,0,0
"Great
No problems with anything. Had a good stay. The only drawback is that there are no sidewalks around the hotel.",5,4,-1,1
"Nice hotel but nothing fancy
I want to start by saying I would recommend staying here; however, this was not as 'fancy' or upscale as I thought it might be. Maybe I had higher expectations since I had never stayed in Chicago.
Myself, husband, and children age 13 and 9 stayed in room 1405, which had 2 bathrooms and 2 double beds. The beds are SO very comfortable. The two bathrooms was very convenient with children. The downside to the room was that it was a little small for us four. Again, not a huge negative...but I've definatly stayed in larger rooms (especially considering the beds were not queens).
The room was loud-we could hear all the street noise and others in their rooms. Wasn't a huge inconvenience, but the walls are paper thin so if you are a light sleeper this could pose an issue. 
The service staff was very friendly, rooms were cleaned nicely and security was trying to be helpful in quieting down loud guests who were partying in the 14th floor lobby with pizza and beer.
Pool was very crowded at night and there are no lifeguards on duty. The pool area was nice, clean and towels are provided. There is even a nice sitting area outside and TWO hot tubs which I thought was nice (however they were always full).
Downside...you have to PAY to use the work our room (total rip off).
The hotel is within walking distance to the Navy Pier (I think it was about 2 miles, but we enjoy to walk). We also walked to field museum, Shedds, and Willis (Sears) tower. Location of the hotel was worth the money we paid to stay there (saved us in taxi fees).
My suggestion: go the the hotel's website and order the parking package if it's available. You will pay around $200/night but you will get FREE parking ($45 value). It saves a TON!!!!",3,4,1,1
"Bed bugs!!
Stayed at this hotel for six days with the first three being relatively problem free. On the fourth day I had some sort of bite on the back of my lower neck. I didn't think much of it, thought a mosquito got me outside, no big deal. That evening I noticed a little bug on my pants that were laying on the bed. I didn't know what it was.I never saw a bed bug before so I googled it and for sure it was a bed bug in it's adult stage. 
Over the next two days I saw two more crawling on the wall beside the desk and killed them. One was full of blood and was most likely the one that bit me.
I removed all the bed sheets and went through everything thoroughly but didn't find any on the bed but they were in the room somewhere.
The hotel may be infested, maybe just the room I was in (on fifth floor), or maybe I killed the only three in the hotel. Either way it's a warning to anyone considering this hotel.
Other than the bed bugs the hotel, although currently undergoing some renovation, was nice and clean and the staff were friendly. But because of the bugs I can't recommend this hotel.
And although I intended to I didn't inform the staff when I checked out. I just wanted to get home and it slipped my mind. So maybe they will read this and exterminated the hotel.",1,1,0,0
"New York Gem!
We recently stayed at The Belvedere for four nights and it was wonderful.We stayed in a Double/Double room.It was spacious and it was great having the little kitchen.Our room was not renovated but it was still really good.On the downside the window was a bit draughty and the bathroom a bit dated but the rest was great.Our room was cleaned spotlessly everyday.The beds were extremely comfortable.The staff at reception and throughout the hotel were very friendly and helpful.The location of the hotel was superb.Five minute walk from Times square.I wouldn't hesitate to recommend this hotel to anyone.It was terrific value in a superb location.Some other things we found worth doing were the Downtown hop on/hop off tour which stopped at all the well known NYC sights.The Frick Collection was also well worth going to see.A trip to the top of the Rock was also a must.Super views of NYC but get there early in the morning to avoid the queues and save yourself sometime to see other sights.",4,5,1,1
"Gorgeous hotel
Our first trip to LA and stayed here 4 nights we chose this hotel to good reviews and was not disappointed. Easy check in, great friendly staff and loved the decor. Room was perfect for us a family of 5. Opened curtains to see Hollywood sign. Well impressed with the bathroom. Big tv,clean carpets and very comfortable beds(although they were high our toddler struggled to get off /on bed)Paid for roll away bed didn't use as beds were big enough. Rooms cleaned daily.
Didn't try pool, tried cafe 101 very tasty food shame they dont do kids portions, (not part of hotel). 
Location was a 10 min walk to walk of fame, and felt quite safe walking there in evening. A garage nearby we got snacks/drinks from and a fabulous bakery next door we got our breakfasts from.
We had to pay for valet of car even though we didn't use car at all because the public transport is very good and very cheap and the traffic is manic so was easier to walk/ public transport everywhere.",5,4,-1,1
"Great family destination
We stayed for 4 nights and found the hotel to be clean, the staff to be friendly and enjoyed the pool area. It was very busy with softball teams during our stay which caused the pool to be crowded, but was not a major inconvenience. The hotel is a short drive to all of the attractions, we would have no hesitation staying here again. The only gripe I have is that we brought an oversized vehicle (cargo carrier on roof) and were told to park out back. The area was designated for oversized vehicles, but many cars were parked there meaning it was very difficult to find a spot. The hotel should ensure cars park in the parkade to allow room for oversized vehicles.",5,4,-1,1
"The could do better!
I recent went on a girls weekend trip to Chicago to shop and have some much needed fun. Upon arriving at the hotel the staff was very accommodating and friendly. But when we got to the room .... another story- room smelled like smoke (this is suppose to be a smoke free hotel), two double beds are full sized beds, room is not big enough for three adults. The bathroom was too small as soon as you walk into the bathroom the toilet is right there. No refrig, no microwave. Just thought that maybe Holiday should update there room amenties. Next morning we went to the restaurants and had breakfast - the waitress didn't come to our table for 20 minutes then when she did she didn't take our drink order nor did she bring silverware. We did the breakfast buffet - it was just okay. The service was the breaking point for us.",2,3,1,1
"Too much noise
From the outside it looks perfect but after a day you will realize it's not so perfect.
It's located very close to the railways, during the day and during the night the trains are there keeping you awake if it's night or distracting you if it's daytime.
Concierge and bell services are the only two services working in a high standard, the reception is average and the room service is below the standards.
The room I spent my 10 days was located at the 26th floor, stunning view, 55 inch TV set, fridge, complimentary coffee and tea, water for 5$ a bottle. 
Internet NOT included but if you subscribe to their ""Passport"" fidelity card Internet is included.
Cleaning is the worst part: 
- In the room there is a sign stating: ""As part of [hotel name] commitment to conserve the environment, we will change bed linens and towels as necessary or upon request."" which means less hygiene for you and less expenses for them. I was there while the cleaning lady took care of my room and she just flush the toilet and made the bed. Nothing else... 
For 299 USD per day I'm expecting something more than this...",2,3,1,1
"this hotel needs some work!
mold in the shower - wouldn't be too difficult to clean. the cleaners obviously don't step into the shower, otherwise they would see it by the door.
no wheelchair access - my mother who had a broken foot had to crawl up entrance stairs.
uncomfortable pillows - felt like i was sleeping on a 20 year old cushion.
the pictures looked nice! the rooms need to be remodeled like the reception area has been",2,2,0,0
"Still great
We all know how Chicago Park Hyatt is the flagship of Park Hyatt, since Hyatt's HQ is in Chicago and PH brand is the flagship brand of Hyatt. WIth that being said, this property has the disadvantage of being one of the oldest PH. Even though it was probably one of the best hotels in the world when it was built, it definitely has been caught up in term of newer hotel design. For example, while it pioneered the open bathroom (shutter that open from the tub to the bedroom, its sink area was very typical two-sink setup with nothing special. Sure it looks normal and nice, but I didn't come to Park Hyatt to expect normal and nice. It felt like any other Grant Hyatt with its black marble counter top. Plain and business-savvy. I would like to see more creativity or details going into the design of a bathroom counter top.
The toiletries were also unremarkable. At PH properties, I expected to see name brand stuff like Bvgari or Hermes, but what they provided were pretty typical for a 5-star hotel.
The breakfast was very nice. It was included in the rate, and I could basically order off the menu anything I wanted (not a buffet). The restaurant was pretty, overlooking Water Tower and Michigan Ave. This hotel really shines at its wonderful location and beautiful exterior. I do not believe there is better hotel at Chicago except Peninsula and maybe Waldorf Astoria (both way more $$$).
Sorry I didn't write anything positive, but trust me, the hotel was nice like all Park Hyatt. I feel there is no need to talk about top-of-the-class amenities because you have to expect them as standard at PH properties. If you are reading my reviews, all you need to read are the areas for improvement. Anything I didn't mention = Great.",5,3,-2,2
"Disappointing
I had to find a place for my family of four, which meant a suite somewhere in downtown Seattle. 
I chose the Crowne Plaza because I had hoped with the name and money spent, it would be one of the best, and I am picky about my lodgings. We got into Seattle and to the Crowne Plaza around 2:30, when they told us that since we had wanted one of the upper floors and it was a suite, it was going to take some time; but that all rooms are guaranteed for a 4:00 check in. I told them at this point I didn't care if it wasn't one of the top floors, as long as it wasn't on the bottom. No luck. So we went back out while leaving our luggage there and went out to come back at about 15 after 4. Only to be told that they were still not done, and it was looking at more like 5 till I could get my room. It was suggested that I go upstairs to the lounge to 'relax' while I waited, and someone would bring up my room keys. They called us eventually on my cell phone and told us we could come back down to get our keys, that the room was done, and we finally got to go up. And once we got up, after waiting so long under the reason of they were still cleaning our room? There were hairs found in the shower. Disgusting. So much for cleaning. I told the staff before I left to go out again that night, don't know if they did anything about it, as my family came back before I did and used the stall.
 After that fiasco, the only complaints I have are that the rooms have walls like paper. At around 2am, my daughter and I were awoken to loud (I'm guessing drunk) people outside our room, traveling the hall for a few minutes. There's no way to sleep through rowdy, obnoxious people here. Not even in a suite room.
The room was nice and large enough, though not as big as what I'm used to at The Courtyard by Marriott, but still roomy enough to put out the sleeper sofa plus an additional bed. The staff, although apparently not enough, were quite nice. And have to say the food on the second level was very good. 
 But if you're looking for a quiet night, I wouldn't put too much faith in one of these rooms. And the fact that I had just gotten off a 5hr and 25min flight, and then was told I had to wait an hour past 'check in' time even after I told them I was no longer insisting on a top floor? NOT worth it. Next time I have to stay in the city, I shall find other accommodations.",3,2,-1,1
"Excellent budget hotel
Just returned from NY this morning after staying at the Marrakech. Have to admit to being a bit worried at all the negative reviews but needn't have been concerned. Yes the rooms are smallish and there is no elevator but in New York you don't really stay in the room. Bed was comfortable, room was clean as was bathroom, room was made up every day, staff were super friendly and location was great. Near the 1 train, great diners nearby, couldn't ask for better, particularly at the price. Would recommend and will definitely stay again.",4,4,0,0
"Not worth price of admission
I recently stayed here for a conference that was taking place across the street. As far as location goes this was a great hotel to stay at as well as being right on the riverwalk. That being said there were a number of problems. First off why is there no free wi-fi? If your a paying guest you should be allowed free wi-fi (go to the starbucks in the mall across the street for free wi-fi.) Second: whenever I asked for directions from the staff they often got streets mixed up and was almost late to my event as a result. Finally The wait time for elevators was ridiculous and would wait almost fifteen minutes at times. Other than a convenient location for my conference this hotel ultimately disappointed.",2,3,1,1
"Nicely Renovated Hotel with view of the Alamo and a good value
I like old hotels that have been renovated for modern conveniences in a historic setting with lots of character. Original hardwood floors refinished, heavy solid wood doors with a modern lock, very comfortable bed, etc. This reasonably priced hotel is across the street from the Alamo and only a couple blocks from the Riverwalk - convenient to everything downtown.
I will stay here again.",5,4,-1,1
"Hotel with awesome location!
We had a great time in San Fran staying at the Hyatt. The hotel location was awesome...right across from Ferry Building with fun shops and great food, cable car comes right in front of hotel and Bart is right outside too! Friendly staff, clean from, and nice balcony and view from 14th floor. Would definately stay again!",4,4,0,0
"Charming room overlooking the city
For our first visit to San Diego, we wanted a centrally located hotel that was near a major bus line to get us around. The US Grant is a very old building that has undergone some renovations. The lobby looks like a hotel from the 1920s with chandeliers, large furniture, and ornate elevators. The staff was very helpful, including the concierge, who helped us plan bus routes and activities. The hallways in the hotel were a little shabby, but our room was perfect -- large pillowtop mattress, beautiful bathroom with large marble shower. A newspaper was waiting every morning, and turndown service with chocolates in the evening. Very very nice service and amenities.",4,5,1,1
"Beautiful Hotel!
When I got to the Hudson I was immediately in awe from how beautiful this hotel was. The lobby was very nice. I got in pretty late, around 11:45 pm so check-in was a breeze for me. The lady that helped check me in was very friendly and extremely helpful. The cool thing about The Hudson is that they also have a club inside so if you're ever bored you can go down have a drink and listen to some music. I also enjoyed the fact that because I travelled by myself I didnt have to stay in my hotel room the entire time after coming from a walk in the city, I could simply go to the bar for a drink and head outside to their beautiful outside patio. The staff at the hotel were extemely helpful as well. My room was small but for a small girl it was perfect, the bathroom was pretty tiny though. I'd go back to The Hudson in a flash. It was a very relaxing stay and I wouldnt change a thing.",5,4,-1,1
"It is what it is !
Where were the pictures of the rooms taken for this add ? in another Motel they don't look like the room my wife and i had during our trip on the weekend of 4/20/2012 . No wash cloths no shower curtain , no frig. ,no microwave , air conditioning sometimes when it worked . What is the deal with the free breakfast ( packaged snacks ) ? but the coffee was good ! $92.00 / night with tax . Like i said at the start ( It is what it is ) All in all we had a Great time in San Antonio and we did have a place to sleep out of the weather for the most part . To the owner i hope the renovations that you haven't finished go well on the room we stayed in room #150 i would suggest after scrapping your ceilings clean up the mess and re-install your fixtures ,the handle in the tube fell off on my wife's foot and vacuum the floors, after seeing the other pictures on this sight I and my wife can support them as well .",2,1,-1,1
"Fantastic location and service
We stayed here for one night in January and were 'wowed' from the moment we checked in. We arrived long before normal check in time, intending to leave our bags but were able to check in. The reception staff were really friendly and efficient - very welcoming. 
Our room was on the 17th floor with gorgeous views over Boston Common and the Charles River (despite being one of the cheaper rooms). The bed was really, really comfy (pillow top) and we found it hard to tear ourselves away - was very luxurious. Well designed room that felt quite spacious and a gorgeous bathroom with really good toiletries.
Location is fantastic - on the doorstep of Boston Common and close to good shopping.
Overall, really good stay and would definitely recommend it to others. Our second stay in a Kimpton hotel and definitely will be back. The service is fantastic and rooms show real attention to detail. A must stay when you're in Boston!",5,5,0,0
"Beautiful .....wouldn't stay anywhere else
I am so shocked by some of the previous reviews for this hotel, it's so sad that the hotel is run down for the small bathrooms and old decor. It's an old hotel, the oldest in Boston I believe, people must realise that it has probably had the bathrooms added in later years hence the space, but perfectly adequate I have to add. The decor is in keeping with hotel, we had all mod cons flat screen TV and the most amazing bed, best couple of nights sleep I've had for ages, you had to actually climb up onto it it was so sumptuous.
Also the hotel staff were all really friendly and made our stay wonderful, even the guys outside on the street and we hadn't even tipped them when we arrived.
We also ate in Parkers restaurant which unbeknown to us was where JFK proposed to Jackie, food was very good but large portions. Great breakfast with a choice of buffet or menu, for a couple of dollars more the buffet was great with unlimited juice and coffee and the chef cooked omellettes to order. 
This hotel is in the perfect location, near shops and restaurants and the freedom trail starts right outside the hotel. Lots of historic buildings all around and the park just minutes away.The stop for the trolley tour is just up the hill so perfect for everything. Just one piece of advice if you go to visit old Ironsides in the dockyard you need photo ID to be allowed on.
 I did join the loyalty scheme before we went and we were given a top floor room with choice of free drinks in the morning.
We were travelling from Boston to New hampshire to go skiing and the staff were very helpful with information and there even is an Omni hotel up in the white mountains which looks fantastic. 
If we visit Boston again we will be sure to stay at the Omni Parker House, thanks to the wonderful team for such a pleasant stay and making us feel welcome on our first visit to Boston",5,5,0,0
"Great location, tiny rooms!
The hotel was in a great location & the Upper West Side over on Columbus & Amsterdam had some great shops and places to eat at great prices compared to those further downtown. 
The hotel itself.... I knew the rooms were going to be small as per previous reviews but they were actually really small (double). The bed was against one wall with about 6"" of the radiator against it. The radiator was unbelievably hot & the room was sweltering when we arrived. Turned the valve off & AC on hoping the room would cool down while we were out. It was still sauna-like on our return 3 hours later. On the 2nd night the radiator started making loud banging noises at 3am. Finally managed to stop it but complained to hotel staff who moved us to a queen room. Again heating was on full blast but actually cooled once the valve was shut off. Room was bigger but the bed collapsed in the middle! Maintenance staff were quick to attend & managed to wedge the bed back in place (with a rolled up towel). Unfortunately due to a missing spar across the middle of the bed we really rolled together & it was a far from comfortable sleep!
The restaurant had loads to choose from but it was a struggle to get a table/seat even going in 10-15 mins before breakfast was due to start!
Hotel staff were always very polite, helpful & courteous though.
Internally the building is in much need of redecoration but outside is fine & on a lovely street.",2,2,0,0
"First Class Service in a Wonderful Hotel
I have just returned from a ten day stay at the NYMA and I would heartedly and unreservably recommend it for a stay in New York. From check in to check out there was never a problem, and always a smile from Hotel staff whether security or housekeeping or maintenance. The room I stayed in was big for New York standards with a view of Fifth Avenue with a glimpse of the Chrysler Building in the distance. The bed was excellent, the bathroom ample and with a full bath. There were always a selection of clean towels, face cloths, bath products, tissues; and housekeeping was of the highest quality throughout. Great flat screen TV too. Breakfast, despite what people say, is ample and included in the price. Great Bagels and cream cheese, freshly cooked eggs, cereals and oatmeal, juices, teas and coffees fresh fruits, yoghurts and fresh donuts.. what more could you want? I always got a space to eat with no problem. The mezzanine has a great tea coffee and hot chocolate machine so you can get a hot beverage if you want to 24 hours a day free of charge too. I had constant Internet included in the room price and free USA calls so I could reserve seats and check trips also for free.... these are extras in other hotels. The Hotel do an airport car service for little more than the taxi fare, and my driver was courteous and helpful and bang on time in a very comfortable and clean car. If you want de luxe then this Hotel may not be for you, but it is spotlessly clean, well looked after and staffed by highly professional people. Sure the Hotel is in Little Korea, yes there are restaurants near by, and yes rubbish does go out on the street, but who cares? There are subway stations nearby that connect with all the major lines which is very convenient. I shall return to the NYMA again and again when I am in the City, and I just know I will be welcomed!",5,5,0,0
"Very good Location!
The hotel has a great location, rooms are a bit small but clean, if you are going NY to enjoy the city, you should try The manhattan Time square. It was a good, clean, comfortable hotel. There is no wi-fi in the rooms.",4,4,0,0
"Heavenly Oasis By Jim P
The Jefferson Hotel is a fantastic place to stay while in Washington, DC. The staff is so gracious. The hotel has been lovingly renovated and is just extraordinarily beautiful. My room was a perfect oasis. The bed was superb, the chandelier so gorgeous and the amenties were perfect. The bathroom, including the TV encased in the bathroom mirror, was such a wonderful feature. The bathroom had a beautful tub and a fantastic shower. The Restaurant, Plume, was one of the best restaurants in DC. The Chef's food was simply delicious, the wine list superb, the service was gracious and attentive, and the setting was beautiful. My trip was truly memorable and I look forward to returning to The Jefferson in the near future.",5,5,0,0
"Bedford Hotel
Myself and seven friends stayed here for six days over thanksgiving we had cockroaches in rooms and in there restaurant we found mouse traps and sticky pads for the mice we paid 3000 dollars for a room for four people so in tolal we paid six thousand dollors to stay in this hotel only place that was clean in this hotel was the bathrooms.This hotel should be closed down its location is great but the hotel is a disaster. As for swimming pool and gym didnt see either",1,1,0,0
"Don't expect too much
The Good: Free and fast WiFi & Clean rooms, but that's about it..
The Bad: Very Small rooms, 2 people with 2 suitcases will be falling over each other. Very loud traffic noise with regular police, fire and ambulance drive bys that sound as though they're about to drive straight through your room. Staff appear to be un-interested, and although they claim offer copying and faxing service, the response to a request to print a e-mail was a very poor map to the local Kinko's (a 20 min walk down the road). Similar requests are accommodated at even the most basic hotels. Free parking is on offer, but make sure you get in before all the other guests otherwise you will have to park next door which is not secure. The included breakfast is basic at best, and probably best avoided. 
We also asked 'reception' to call us a cab. What we got was a private car with no meter, when I asked the driver about a meter, he told me they don't have meter cabs in LA (which is a just a lie). Had we wanted a private car, that's what we would have requested. 
I would not recommend this hotel. We would have been better off spending a little extra money and staying somewhere with a little bit of service where we would have felt a lot safer.",2,1,-1,1
"Not a bad experience but nothing exciting.
Got a cheap room off of Hotwire and they told me it was at the Parc55. I had stayed here many years before but can't remember exactly. Anyway, they gave me a decent room on a high floor. Nothing special or great about it, but just fine. The bathroom was tiny, the view was good. The bed was fine, nothing to write home about. The fitness room was good and the location is exceptionally central. One complaint I do have is that walls are paper thin. I would be so self-concious if I had a ""guest"" in the room, and would also be very careful if I had to take a confidential call of any nature from the room. I could almost hear every breath of the neighbors. I wouldn't seek this place out again because of that fault, which I feel comprises all of my privacy, but wouldn't be devastated or even disappointed if I found out through Hotwire that this was my hotel.",3,3,0,0
"Fantastic stay/Staff that totally saved the day
The W Lakeshore is what you would expect from a W hotel- great. I am writing this review because the staff were my heroes on Thanksgiving Day. I know most hotels claim their staff goes the extra mile but this one really follows through.
When my husband and I left the hotel in a cab, he realized he had left his wallet in the cab. Only, we couldn't remember the cab company (we paid in cash) yet alone the driver's name. I called the W, hoping the bellman would remember. I was connected to the concierge, Ramon Gomez. He was wonderful. He worked with Dwayne Campbell in Security to look at the video and find not only the cab company but the cab #. We contacted the cab company, Flash Taxi, (they were also fantastic) and able to get my husband's wallet. They really saved the day and had a great Thanksgiving Day story about what we were thankful for. Ramon and Dwayne are our heroes.
If you travel-- at some point something terrible is going to happen and you will need staff members who really do care and make the extra effort to help. The W Lakeshore has that staff.",5,5,0,0
"Good value for average room
My husband and I stayed here for one night. We paid $50 for the night and it was worth about that. The rooms are very old. The bed is hard, the TV is old and the lighting is poor. There are 2 entrances to the rooms. One leads outside to a little porch and the parking lot and the other door leads to the hotel hallway (kind of like a traditional hotel room). We stayed across the hall from a family who had children and they were very LOUD. Every time they opened or closed their door, we heard it. You can hear EVERYTHING!! If you are looking for a quiet place to stay, this is not it. 
The rooms were clean, but could have been cleaner. The kitchenette is a nice touch, but I didn't even see a coffee mug next to the coffee maker! That was weird.",3,3,0,0
"Clean on the surface.....
Average curb apeal for that area of Indianapolis and front desk was maned with staff ready to assist in getting checked in. When we got to our room we noticed a slight musty smell, but not overpowering, and cobwebs in corners of windows. Room however, was clean as well as bathroom. When we returned from dinner and meeting that evening the parking lot and exterior doorways had poor lighting. Lighting was good once inside.",2,3,1,1
"Superb hotel !
Stayed 2 nights last week and was amazed at the quality of this recently opened hotel. Rooms are very spacious, Nespresso machines, service is impeccable as is room service! Downtown location is very convenient so don't hesitate!",5,5,0,0
"Staff tries hard to please...and succeeds
OK, so this is a bit of a weird ""hotel."" More like a motel, with the long outdoor hallways. It's been around a few years, has been spruced up but not recently, and while not sparkling, is certainly serviceable. We had occasion to interact with a variety of staff (front desk, housekeeping, security, food service) and every single one of them was attentive, courteous, prompt, and good-natured. I have experienced much less in four-star hotels. 
We booked a suite on the back side (quiet) and it was definitely peaceful. The amenities (free wifi, mini-fridge, two flat-screen TVs, guest robes, etc.) were nice. The shower had impressive water pressure, a rarity in most big-city hotels. The fitness center has new heavy-duty equipment and is open 24 hours, a nice option for working off a few calories after a night on the town. It was quite warm, especially for Seattle, during our two-day stay so it was a nice surprise to find the in-room air conditioning unit was relatively quiet. Not silent by any means, but much less noise than I've heard from similar devices.
The free breakfast wasn't too exciting but the price is right. My biggest complaint is for Seattle, the coffee they serve isn't up to standard, but overall, I'd rate our stay as very good and we'd probably stay there again. Proximity to the Northgate Mall came in handy and when the entire hotel staff makes such a good impression it's hard not to want to patronize the property. My hat is off to the managers for training and motivating their personnel so well.",4,4,0,0
"Westin Downtown Phoenix
This hotel is new and very nice. The rooms are all a nice size and the hotel is well run. It is not a large hotel so it is not crouded. It is located in a good central place if you are staying in Downtown Phoenix. I have stayed in this hotel a dozen times now and it is always great. The only downside is that their room service menu is not that good. The food is good, but the selection is limited. Other than that, you will have a great stay.",5,4,-1,1
"Wonderful Staff, Reasonable Rooms, A Few Glitchs
I've stayed at CQ Midtown many times and appreciate the comfortable rooms and friendly staff. The location can't be beat, and the refurbished lounge is a comfortable place to do work or to have a complimentary cup of coffee. Two problems, however: 1) free wireless is very slow: 2) it takes an age to retrieve checked luggage (a problem I also encountered at a CQ in Chicago)--best to plan for a 10-15 minute wait.",5,5,0,0
"Thank you so much
Thank you so much for the wonderful time we had staying at your hotel. The staff were absolutlely fantastic. So friendly and helpful. They took an interest in what our plans were for the day. We had a birthday dinner in the dining room mmmm good. Again friendly staff . The hotel is so convenient to everything. The decor was awesome.
We will definitely want to stay in your hotel again.\
Robert and Theresa Cross",5,5,0,0
"Hip, funky hotel...can't beat the location.
We stayed just one night at The James and found it to be a very good hotel. The room is very modern which isn't really my style, but I could still appreciate it. Very comfortable bed. The service was exceptional - from the doormen/valets to the concierge and the staff at the front desk. The 2 pm checkout was fantastic, too. I wish more hotels would allow that! The hotel is right near Michigan Avenue and it's an excellent location. Tons of restaurants and shopping nearby. I would recommend this hotel and I would stay again.",4,4,0,0
"Nice Hotel - Lumpy Beds
I stay in Hilton Properties all the time. Generally, this is a fine hotel and the location is great for business or while visiting the university. However both my business companion and I thought the beds were poor. We each had our own room so it wasn't a room specific issue. They were lumpy, soft and not your typical HGI product. They have the select comfort beds but they didn't work and the mattress was uneven and saggy! (is that a word) The staff was very nice and waitress fantastic but what about the beds?",3,2,-1,1
"A really nice spot
Our family met in Seattle for my parents 50th wedding anniversary. We picked Homewood Suites because we wanted a place we could all ""congregate"" and the king suite worked really well. We pulled in chairs, dishes etc from our other rooms and truly enjoyed each others' company without having to go out to a restaurant (there was 9 of us total). Free breakfast was a nice plus too. Crystalyne at the front desk was a doll! So sweet and helpful. Rooms were clean, Very spacious lobby, quiet location, just a 10 minute walk to Farmer's Market. We would stay there again.",4,5,1,1
"Hotel is very nice but location is not the best
My husband and I stayed at the Capitol Hill Suites on our first trip to Washington D.C. We were there to take in all the monuments and museums and a baseball game. The hotel itself was very nice. We drove in and found out (after running inside to the front desk) they have valet parking. The rooms were a large size with a smaller bathroom but very nice and clean. Some of the reviews I read before the trip stated there was no door on the bathroom but this was not the case. The door is hidden in the wall you just have to pull it out to shut it. The staff were pretty friendly and offered us suggestions on where to dine. We did ask for them to call us a cab one night and were told to walk up one block and hail one instead that it would be faster and it worked out just fine. 
The bus tours start at Union Station which is about 6 blocks from the hotel so its a bit of a walk. The only attraction close is the library of congress. There are not many close restaurants or bars close to the hotel either as it is in a residential area. We took a cab to eat or would hop on the metro which is only 2 blocks away. If this hotel were in a better location we would stay here again.",4,4,0,0
"Conveniently Located!
Our friends had their wedding at the Seaport Hotel and that was our reason for staying there one lovely summer weekend. The hotel was, as expected, immaculate and service was fast and friendly. There's not a whole lot to say about our room - they were clean and looked like every other nicely kept hotel we've stayed in, although most of the views aren't especially spectacular. The bride and groom stayed in the 1-bedroom Commodore Suite which was great for us, as their guests, to come up and visit them throughout the weekend. Our breakfast at the Aura Restaurant was included as part of the package. That was very good! The buffet included fritattas and blintzes, cheeses, meats, fruits, and more.
The event space for the wedding was lovely, and from what we could tell, a lot of weddings are performed there. We saw one as we checked in, and while waiting for our friend's ceremony to begin, another pair of newlyweds were finishing up pictures in the courtyard. 
What I really loved about this hotel was the location. It is located just steps from the World Trade Center stop on the Silver Line, about a 10 minute bus ride to and from Logan. The hotel is on the harbor, near many restaurants, the Institute of Contemporary Art, the Bank of America Pavilion, and the Harpoon Brewery, so you're not far from food, drinks, and entertainment. The sunset strolls can be very beautiful. And you can either make the mile-long hike down Seaport Boulevard to Boston's North End, or hop on the nearby Silver Line stops and take the train all over the city.
My only complaint about the hotel is being nickel and dimed to death with taxes and fees on room rates, which includes a convention center tax, and is applied to the bill whether or not you make any use of the convention center.",4,5,1,1
"Needs improvement, but OK
This hotel is not as bad as some of the reviews indicate. Yes, it is an older hotel in need of some updating. The rooms are extremely small, but clean. There was literally about 2-3 feet of space on either side of the bed. The rooms also don't have individual thermostats so that made for a warmer than preferred temperature. But, we were only going to be sleeping in the room so we made it work. We paid only $140 on Priceline including tax. This was much lower than the $260 rate on Marriott's website. This hotel is clearly not work $260/night, but was definitely worth the $140 we paid. Also, don't waste your money on valet parking. The Tufts Medical Center is across the street and they charge $34/night for parking.",3,2,-1,1
"Great stay for the money!
Got a great deal on a suite here for 2 nights. The suite was nice, with a full small kitchen, including an electric range, dishwasher and refrigerator. Plenty of pots, pans and plates, cutlery and glassware for 2. The living area had a large leather sofa and chair with a flat screen tv. Bathroom had a nice oval tub, no separate wc, but was nice, and clean. The bedroom area wasn't huge but just enough room for the queen size bed and a side table on either side of the bed, also a flat screen tv. Big walkin closet. Bed was comfortable. We wished for more tourist info in the room. Didn't see a concierge on duty while we were there. Our room on the 15th floor was fairly quiet. Could hear some street noise early Monday morning. Pulling the Roman shades for the next night helped considerably.
The happy hour reception was OK. Cookies and milk was a nice touch. Breakfast was fine, not a huge selection, but the basics are covered. Be there on time, because they take it up as soon as the posted time is up.
Valet service was friendly and quick. Front desk staff were friendly. 
Would stay here again if the price was right. Not a luxury property, but nicer than I expected. Seemed to be a popular place for the younger set.",4,4,0,0
"Wedding Joy
We recently had the pleasure of hosting our daughters wedding at the Four Seasons. 
From beginning to end our experience was nothing but wonderful. 
The rooms, the stall, the setting, the service, the weather, the room service and the event itself were perfect.",5,5,0,0
"dreadful experience
I am thoroughly disappointed and let down. Having had to book into the hotel last week following the devastation caused by hurricane sandy, I booked a week a)knowing that hotels were getting booked up sat and b) because there was no word on when power would be restored, other than the initial view that it could take up to a week. I booked through Agoda - well there was my first mistake. The cancellation policy stated that any shortening of my booking after check in would result in charges - which I assumed, worst case, one night stay. Upon learning after 3 nights that both power and water were restored at my home, I called Agoda to find out what cancellation fee would be imposed for early check out. Astoundingly i was told the hotel insisted on the full seven nights stay DESPITE the fact the hotel was fully booked and people were still desperate for hotels, since then I have had to contend with Agoda staff clearly disinterested, and a hotel that couldn't even be bothered to respond to my emails. At a time when people in distress should be helped, this hotel took advantage and they should feel embarrassed. That is not business. 
As for the hotel? When I went back at 2.45pm to check whether my room was ready, the guy
At the front desk told me apologetically that it wasn't quite ready as it was one of the larger rooms. What a joke. When I returned, and was handed my room key it was abundantly clear that the front desk was trying a new style of sarcasm. The room was the smallest on the floor - as was helpfully mapped out by the fire safety notice. Note of caution for those who DO have the misfortune to stay at this hotel? Avoid room 908 - and I suspect any other 08 room. Tiny, suffocating and the starch fumes overwhelming. I was overjoyed to have finally found a room somewhere, having spent 3 days with no power and water, and it's cost me over $2000. Shame on Hotel Mela.",1,1,0,0
"A new Kimpton fan.
So, my stay started on a good note when I was able to check-in early (despite it being a sold-out weekend). Melissa at the front desk was extremely hospitable and welcoming, which I greatly appreciated. 
The standard rooms are small, yet cozy - perfect for short-term stays. Inside of the closet you'll find some amazing animal print robes to lounge around in and are available for purchase. My room was squeaky clean upon arrival and the attendant who worked on my room was meticulous in keeping the room in that condition.
The perks: Sign yourself up as an intouch member and receive complimentary internet + $10 minibar credit. Done! The hotel also offers a daily social hour, which offers a choice of wine, beer or sangria - this allows you to mingle with other guests or hotel staff - cool! 
The not so good: Like others have already mentioned the walls are very thin...you can hear what's going on in the adjacent room. Also, the loaner bike I used was in desperate need of maintenance(the brakes were almost wasted and the chain slipped off the cassette at one point while I was riding down a busy street...it's a good thing I know basic bike maintenance) but the ride was fun nonetheless. 
I had always stayed at Marriott properties, but Kimpton - you have yourself a new fan!",4,5,1,1
"Very Nice Hotel
I loved the stay at Sofitel DC. I stayed for 4 nights and at the end of the 2nd day most of the employees was calling me by name. The breakfast is really nice and allmthe food that I ordered from the room service was good.",5,4,-1,1
"New York in Spring
Perfect location, close to Times Square and number of metro stations.
Many attractions nearby reachable by foot.
Good breakfast buffet with full range of cold and hot buffet.",4,4,0,0
"Had a great time at Novotel
My husband and myself stayed at the Novotel on the 30th June for 3 nights. Had a month earlier requested, due to my husband and myself recently celebrating our 60th birthdays, if we could have a room on a high floor with a Times Square View (had stated I was willing to pay supplement). Had a lovely response via email stating they would do their best to accommodate. On arrival was presented with key for high floor and Times Square View (no extra charge). Settled into room quickly then decided to explore. On returning to our room that evening, awaiting me was a card, a bottle of sparkling water and three lovely little cakes all laid out beautifully.
We had a great time, the room was lovely and large and sipping cocktails outside from the Balcony Bar was great after returning back from a hard days sight seeing.
Would definately recommend to friends and family and would return again when we next visit New York.",5,5,0,0
"The best convention accomodations in Dallas
Stayed in February for a 3 day convention. Hotel was perfect in all respects. Indoor walkway direct to the convention center. Rooms perfect with floor to ceiling windows, comfortable bed, 5 star attention to detail. Hotel bar, the owners box, was a perfect setting for post convention drinks and casual meeting. Steak and chop house on site is top notch. Even the rate was reasonable for a 5 star experience at a 4 star price.",5,5,0,0
"Customer Service Hell!!
We made a reservation at this HOTEL, we arrive took 15 mins. to get the desk clerk off her cell phone to inform us that the suite we reserved for the weekend was not available!!!!So she says they are leaving tomorrow and we will gladly move you to your suite then....So we do not unpack and it was almost 2 pm the next day and we decided to call and then was informed that they extended their stay!!!! So it was ok for us to stay in a room DISSATISFIED as long as the people in the suite presently are happy!!!! This is how you treat ELITE customer's? The poor manager who was here has only been here for just over a week. Said she was still in training, but no one was here training her hmmm.......This is what they call compensation for ruining our weekend 1000 ELITE points on our pretty little card! We are guaranteed we will get a granola bar and bottle of water on check in lmao what a joke!So I ask the manager what do these points do? She responds Maam I am not sure....Good answer! So on Monday I fully intend to find a district manager to talk to! The manager here just don't know...",1,1,0,0
"Don't even dream about staying here!
This is by far the worst hotel (as opposed to motel) I have ever stayed in. I stayed in room 305, and when I tried to close the window, the window frame came away in my hand.
To give you an idea of the state of the place, the metal tissue holders in the bathroom were covered with rust.
""Breakfast"" consisted of the cheapest bagels one can imagine, an apple, a blueberry muffin, some synthetic-tasting orange juice, and some mediocre coffee, with only powdered whitener - not even milk.
The decoration of the room looked like it had been done by a 10 year old, it was so shabby.
Finding the place in the first place, and getting there amidst all of the construction was a nightmare - although to be fair to the owners that's not their fault.
What an awful first experience of Seattle - it certainly made me reticent about visiting the city again if that's in any way representative.
Incidentally, this is the first review I've contributed, which indicates hiw bad this place was.",1,1,0,0
"Service fit for a King!
This Hampton is located in great location. Off the main road but still near the restaurants, shops as well as being close to the Freeway (240). The Suites are BIG and comfortable. Full kitchen even had a dishwasher. Best of all the staff truly understand service with a smile. Check in was fast, friendly and efficient. They were so nice you felt like they really wanted you to be there!",5,5,0,0
"Horrible Checked In
This is my last stay here period. Customer service similar to Red Roof Inn and no way close to Hilton services as expected. Checked in was crowded and there is only one person handle all check in and answering the phone. In the mean time, the general manager Jeff Nelson was walking around in the lobby with his hand behind his back doing nothing. Do something useful and help the checking in counter. I was obviously not happy with the customer service. The counter has the gut to ask if I want to cancel the room reservation for someone else.
After I checked in, the checking in line was long to the main door. Where did the management team learn how to control the crowd? Not happenned when was I was there.
I was upset due to this horrible checked in and wait for the room to be ready. We went to our room and used the bath room. NO TOILET TISSUE. To make our trip more peaceful, we force ourselves to think that we are staying at the Red Roof Inn. I got bettter service there.
I rather have no service than horrible service. If this is the way Hilton cut the cost, have an auto check in kios just like ATM and rental car. I walk straight to my room and you can get rid the GM and the checkin counter.
BTW the when the AC turn on, it sounds like the jet engine taking off. I agree with the GM, this hotel is definitely not for my taste.",1,1,0,0
"Remodeled and Renewed
This is my go-to hotel for events at the convention center or near the area. The location is outstanding, and is within a reasonable walk of two metro stations, Chinatown and several major government buildings. If you are a runner, it's an easy jog to the mall.
What set this trip apart was the remodeled room (renovations currently underway, so ask). The ambiance was living room friendly, the bathroom a design benchmark, and for business, there were plenty of plugs. The room itself was spacious, nicely furnished with sitting area, work space and very comfortable bed. The rates were good as well, which might be due to the remodeling activity. However, there was no noise, inconvenience or other indication beyond certain floors being closed off.
Of all my recent DC stays, this hotel has become my favorite.",4,5,1,1
"Great Location, Nic Hotel
We were in Chicago for WorldCon and stayed at this hotel, where the conference was based. The room was clean, bathroom was kept clean, although probably needed a bit more counter space. Overall, I loved the hotel. The staff was nice, the Pub is the hotel had one of the best Shepard's Pie I've had in a long time. The location was within walking distance of downtown and the Magnificent Mile. It was a great place to stay.
They provide a nice size room with a desk. Once again I lament the fact that hotels charge an outrageous amount for Wifi, which I had to pay since I was on a ""working"" vacation where I had to log into our company site for long periods of time. Still not sure why they charge for wifi at expensive hotels but give it away for free at less expensive places. Oh well.",5,5,0,0
"Slipping Fast
My wife and I go to Austin on business at least 1-2 times a year. Lately we've been staying at this Comfort Inn and it has been pretty good for us. This past weekend, we were again in Austin and stayed at this hotel. Wow, were we surprised how far the quality has slipped! From the very bad smell in the 2nd floor hallway, greasy and tasteless breakfast food, to our refrigerator being so frost bound you could not use the small freezer section. I actually had to chip ice out of the unit to shut the door of the refrigerator. All this happened to the second room we were given, since the first one had no working air conditioner compressor. They had a large group in the hotel and my phone kept ringing with teens looking for friends You call or visit with the the front desk only to be greeted by someone who simply nods yes even if they do not understand. Overall, this is a poor value for a hotel, when the rooms are $90-100/night. I will avoid this property in the future.",1,2,1,1
"Several things wrong
We stayed 4 nights. The lights went out during the day. My wife and I had to take a shower in the dark. The fire alarm went off at around 11 pm. I could see people in the hallway that were woken up commenting they had to get up at 5 am. There was never cold water. I know, one usually complains about no hot water but in this case the ""cold"" water was actually HOT. I was told the pipes are too old. There was a fan turned on for two days; apparently trying to fix some leak. There were three maintenance men gathering in the hallway during the day at all times on all the days that we were there. Their little office door open right by our room...just there congregating. Not professional. The noise coming out of the air vent was loud.",2,2,0,0
"Good Location
My husband and myself stayed 3 nights in this hotel. The room was spacious but damp. This may have been due to the air conditioning being on when we first entered. The room could have done with a little attention but as we were intending to be out most of the time it didn't affect our enjoyment of our time there. The guest launderette was a godsend giving us the opportunity to freshen up our travelling clothes. 
The staff were helpful no matter what position they held in the hotel. We didn't eat in the hotel as we were in Philadelphia to see friends, but we did have drinks in the bar on our last night and these were rather pricey. One of Philadelphia's must is a visit to 'Jim's Steaks' to sample the famous Philly Cheese Steaks. Haut Quisine can be sampled at 'Talula's Garden' near Washington Square, where, for a price fine dining can be experienced.
The location is perfect for anyone interested in history, American history in particular. Benjamin Franklin's final resting place is just around the corner and the Betsy Ross House is a couple of minutes walk from the hotel. A few blocks in any direction will bring the holiday explorer face to face with history. From the Delaware to the East to the Schuylkill, west of the hotel, significant historical sites can be explored quite easily.",3,4,1,1
"Service is horible, Beds are hard and shuttle is miserable.
The hotel is one of the worst I have stayed in. It is in a great location for the airport but it is like you are in nasty place with simple people running the place. They have no computer set up for managing shuttle service. This resulted in extended delays waiting at the airport to be picked up for return to the hotel. The staff was then rude and complained about the cost to send the shuttle driver to get me. I travel over 30 times a year for business and Jet motel used to get my parking business but not anymore. As I waited in the cold for them to come I watched several other parking services make 3 trips through the airport. Use wally, or master park. Jet just doesn't get it.",1,1,0,0
"R U Kidding me!
The Sunday 9am Awakening of doors constantly slamming< SLAMMING< SLAMMING and then the voice Room Service< Room Service:O not to mention the paper thin walls, i felt like i was actually in the room with everybody on the 6th floor a 4am being included in their Bachelor party:( Then there was the check out:( My wife was yelled at and scolded like a little child by the front desk baggage handler for wanting to borrow the luggage cart:( He actually ripped it out of her hands from inside the elevator!! And then there is the parking garage it took 1 hour to get our car back to us. i can understand if they wee busy but at on point we were the only one standing there in the garage!!!! When and if i return to NYC it will be far away from this hotel and other people should to especially if you like to sleep in a little in the AM:)",1,1,0,0
"Great hotel seconds from Times Square
It was my first time in NY and what a great time it was! We stayed at the Paramount, literaly seconds from Times Square. We arrived early and they let us check in our bags and off we went. The hotel is contemporay and fun with a great bar. The rooms are small, but comfortable. The staff is great, very friendly and accomodating. We really enjoyed our stay and will definitely be back.",4,5,1,1
"Should only get 2 stars if that.
This is the second time we stayed here. The first time was 4 years ago. It was fine so we decided to stay here again. Big mistake, this place has gone down hill. Stayed one night and checked out. Had to change rooms 3 times before we found one we would even stay in. Carpets in all rooms were dirty. Rooms needed updating. Breakfast was just ok, but the plates need to be cleaned better or replaced. Fee for wifi.",2,2,0,0
"find another hotel
I would not recommend this hotel ! The superior rooms have not been renovated! The curtains were filthy, around the sink were orange marks ?? Some of the staff were ok but the male concierge should get another job he obviously does not like the one he has! He never smiled and was very rude. My daughter and granddaughter both got eye infections from the swimming pool when i asked about the chemicals in the water they said there was chlorine and salt so i asked them to check the water but no one seemed to bother? So dont use the pool ! When staying in new york again i will find a hotel in times square. We also had alot of problem with the limo i booked and paid for in the uk,they wanted me to pay again because they said i had the wrong voucher, i was threatened with the nypd? Make sure you have right paper work for your trip??also had to pay for luggage to be kept in a room while we went out untill our pick up at 4? Dont know how they got certificate of excellence 2012??",1,1,0,0
"Horrible place
The hotel is dirty and needs urgent refurbishing. The carpets and walls were filthy. Don't go there!",1,1,0,0
"Okay atmosphere but bad service
We booked this hotel and it showed high reviews. The decore was nice, European, decent rooms. But the service was horrible. We called a few times to see if we could reserve a fridge for babyfood. Told we could not its first come first serve basis. We also asked how we could heat babyfood, they said please just bring to the kitchen no problem. We get there, ask for a fridge and they say yes we have one but its $20 extra. We called 3 times about reserving one, and no one mentioned that it was $20 extra. so the girl at front said okay we won't charge you. Then we called kitchen to heat babyfood - they could not. Everyone there had different answers for everything. Also there is a $15 fee just because, and $35 per night parking. When we went to check out - they tried to charge us again for fridge, we explained and the front desk woman basically did not believe us. It took her much time and effort to decide not to charge us the $20 which was already taken off bill. Not friendly at all either. I would not recommend this hotel to anyone based on service. you can stay elsewhere for same price and get far far better service and not be nickle and dimed for every request. Also not sound proof at all. we were on 15th floor and a skate boarder was out for 3 horus from 3am til 5am and it was very loud even on 15th floor!!",2,1,-1,1
"Avoid this hotel
The room, bathroom, hallways, front desk, and breakfast area were filthy--too dirty to eat in. The AC didn't work in my room, but no one to fix it. There were no towels in the room, except for one hand towel. They said they were 'out' of towels while they were washing them. It was very difficult to find--the road isn't marked and a nav system will take you fifteen minutes out of your way. The person working the front desk is abrupt and clearly not able to change anything. The positive? It's cheap, but still a waste of money.",1,1,0,0
"Great location, awful hotel
We booked this hotel based on its location which is ideal, right next to Graceland and from the reviews here which seemed good, I always take the bad ones with a pinch of salt as people can be quick to complain, but..... 
From the road the hotel seemed fine, checkin was good enough but when we got to the rooms we realised we had just checked into hotel hell. 
We had two room, both smelt very bad, one had 'hairs' in the sink and the other a can of fabreze on the side. Both rows were very dark and just not nice. 
We asked to be moved and they offered us another room under the stairs which was even worse. 
We left the hotel after about 2 hours as we just could not stay any longer, it took a few strong coffees to get the taste from the smell out of our mouths. 
Hopefully our experiences were just the hotel having a bad day, but it is fair to say we will not be staying in the hotel again and would not recommend it.",1,1,0,0
"Has potential
Like many of the reviewers on this site I have to agree that the location of Marina Inn is probably its best attraction. Located in a quiet and safe area just off Lombard Street it's in walking distance to Fisherman's Wharf (ten minutes or so) and is a stones throw away from a muni (bus) stop which will take you to Market Street for just $2. The staff are friendly and helpful and for those wanting accommodation on a budget you can't really go wrong here. The Inn itself is fairly run down. Although generally clean, I would be surprised if the blankets or any of the fixtures and fittings had been replaced any time in the past 20 years. My bed would squeak if I moved an inch, the bed sheets had holes in them and any electrical equipment had a hard time staying in the plug sockets.The breakfast is nothing more than toast, jam and juice unless you are one of the lucky ones to get your hands on a hard boiled egg before they run out, if you bother with breakfast at all you will not be given a plate to eat it off. The Marina Inn certainly has potential but they would have to sort out the breakfast and invest in some plates and new bed sheets before seeing any repeat custom from me.",2,3,1,1
"Wonderful, unique place, but do not expect to use the internet, which is incredible at those prices
Hotel Bel Air is a stunning, a gorgeous property with outstanding service and amenities, on par with the very best hotels in the world. 
However, it suffers from one serious and incomprehensible issue. 
Even the Premium connection does not allow much more than email, and you may as well get rid of the ""complimentary"" one as it hardly can load Google (!). Most times, I cannot even load your connection page! 
I think it's a major issue that you should solve asap, as in 2012 all professionals (even on vacation) need a reasonably fast internet connection (and are used to fiber optic connection in a hotel like yours)
I honestly never saw a slower connection, in any hotel I've been in for the past 8 years or so. Test show it ranges from 0,1 to 0,8 Mg download...which is way below the cheapest DSL on the market today. 
Now all premium hotels are above 10 Mg, and even most cheap hotels. 
It's really hard to understand why you would not invest in internet, given the rest of the suite has the latest technologies. And a $2000/night price tag! 
Also, property is located in Los Angeles, not on some remote Pacific Island, where you would have to pull a cable from 5,000 miles away. 
In my case, I have to check out tomorrow as it's impossible to do any work, while I would have gladly stayed 3 weeks waiting from my new house to be completed.",2,2,0,0
"Beware the breakfast restaurant
We recently visited NY with friends and were amazed at the helpfulness and courteousness everywhere - until we walked through the doors of this hotel!! Both couples were first given rooms next to the main lifts and our friends had to change rooms three more times until they had a decent room. Worse was yet to come. On going down to breakfast at 9.00 a.m., we found a hostess only interested in ticking names off her list and a restaurant run by waiters clearing tables for 2 whilst our party of 4 had to wait over 5 mins. When we asked the hostess to see the manager, she said none was on duty. When matters got heated, she called security!! We then had to clear our own table so that we could eat whilst the waiters seriously considered boycotting us!! No apology was given - in fact we were told we wouldn't get one as we were the aggressors. Sounds like the old New York rudeness to me - obviously some hotels think they can still get away with this.",1,1,0,0
"Just okay...
If you're a diamond member, I recommend paying a little more an heading over to the Park Hyatt. 
I wasn't very pleased when we checked in the front desk ""upgraded"" us from a City View on the 33rd floor to the 35th floor to be closer to the lounge. She failed to mention the room had no view, made it seem as she was doing us a favor. When we got to the room we were very disappointed as it was very dark and facing the neighboring building, we immediately called and were told the previous room was filled and there was no vacancy. We were told someone would call us back with an update - no one called. We reattempted the next morning, same issue, we were told someone would call us back again, this time we called back around noon and they finally changed rooms. They must not value their diamond members?
All in all, it's as the other reviewers have said rooms are small, dated, awkward shape (bed in middile of room facing away from window), dark with thin walls. You get what you pay for I guess.",3,2,-1,1
"Leading Hotel of the World - not!
A room right over an all-night noisy night club? No shower door? We could have slept on the benches in Union Square and been as comfortable. Parking was $58. On the up-side, breakfast in the restaurant was divine.",2,2,0,0
"THE Place to Spend a Weekend in Manhattan
The location could not be any better--- chock in the middle of Times Square. Easy walks to theaters and restaurants, ten blocks to MSG for events. Super bar lounge with wonderful views of Times Square. Clean, safe, secure, with great service you expect from Marriott properties. Knocked off one star only because our room seemed overheated in February. Bed was comfortable, however. We used Marriott points for this stay.",4,4,0,0
"You get what you pay for!
I recently brought a large group to this hotel and the first thing that comes to mind is, ""you get what you pay for"". SUPER cramped facilities, terrible check in process, malfunctioning locks, and mediocre room service. Although there were some pros to this hotel, the cons FAR outweighed them. Please refer to the following:
Pros:
- cheap rates for the location. Two blocks from Times square and you are literally in the center of everything.
-very friendly front desk staff. The front desk manager did everything he could to accomodate my group.
-comfortable beds.
-free wi-fi
-clean rooms.
-great continental breakfast.
Cons:
-poor business practices with the corporate group sales representative. I have never dealt with so much pressure to make payment despite being a reputable entity. Contract terms created ahead of time were attempted to be changed last minute, literally speaking the day before our trip.
-check-in time was promised to be earlier than our expected arrival time. We did not get our final room until an hour and a half after arrival time. This delayed our plans for the evening and as a large group this was extremely frustrating
-very cramped space. The hallways and rooms were small and uncomfortable. For those traveling as a family or couple, the space is ideal but for large groups I would not recommend this hotel
-no fitness room
-cramped seating for continental breakfast. For a hotel accomodating so many individuals, the cafe space lacked completely.
-room locks kept getting stuck
I have to make special mention that the staff was very friendly and did everything in their power to accodomate a group our size. However, prior to our arrival we were promised a number of things that did not come to fruition. One of those things being that our rooms would be ready ahead of schedule. I am understanding of the fact that corporate office may not have been in communication with the front desk. 
All in all, a mediocre experience.",2,2,0,0
"Convenient and Charming
VERY friendly and helpful staff, charming older but clean hotel, convenient downtown location (only a few blocks to public transportation), good variety for breakfast. Elevator was slow and small, so we used the winding stairs often. Thankfully we were only on the 4th floor and we needed the exercise anyway. Noise? Meh... nothing we couldn't handle. We were downtown and in an older building. If you are sensitive to noise while sleeping then perhaps purchase some ear plugs as travel companions. I do and they work great. Complimentary wine and cheese social every night and complimentary tequilla shot upon arrival. At least that was offered during our stay - not sure if that's seasonal or what, but a nice thing to offer. For the price... yeah, I'd recommend.",4,4,0,0
"First Trip to Washington, DC
Great location, we walked to the White House, which was a treat for my grandson. Great brunch at the beacon bar and grill and the staff were wonderful, especially the gentlemen at the front door.",5,5,0,0
"Fantastic!
For my 21st birthday i stayed here, breakfast was good, room was always clean and the staff were very friendly. On my last day I got food poisoning from new jersey, the staff gave us an extra hour then moved us into the lobby. They were very helpful and im very greatful for letting me stay. The hotel is lovely and the food was amazing. I would definetly go again.",5,5,0,0
"Sleepwalking Through Boutique
It's common to see boutique hotels popping up where there used to be a crappy, run-down dump. Such is the case with the Hotel Diva. You can tell immediately that the bones are old and creeky. Usually, if the renovations nail it, you would find modern touches, accenting the old funky and it works. Here it doesn't. What they've really done is put lipstick on a pig.
The furniture is just passable to give a boutique vibe. Minimal effort to ride the wave. But if you look closely they didn't spend enough time or attention to the details. But it's pretty cheap anyway, so this could be excusable. If...
If they compensated with exceptional customer service. Which they didn't. In fact, it's pretty lame. For example, the bedspread was fouled with some sort of unknown stain. We called down at 11pm to ask for a replacement. The front desk clerk said ""I'm here all alone so I cannot leave the desk, you'll have to bring it down"". Or when I asked about nearby late-night dining options they pointed me to the crappy diners on Mason Street. But when I walked outside I noticed Katana-Ya, one of the most loved Ramen joints in town (which was great, and open till 1:15am).
These things could be excusable unto themselves, but combined they lead me to feel duped. The idea of a boutique hotel is to hit you with some cool design and follow it with personal service. This place has neither and should be classified in a new genre: Sleepwalking Through Boutique.",2,2,0,0
"Great Place to Stay
The Hyatt Wild Oak Ranch is a great place to stay! The condos are very nice. There are a lot of activities for the family such as an indoor/ outdoor pool, water slides, water volleyball, volleyball, lazy river, and playscape. If you want a romantic trip, this would also be your place to stay. The outdoor hot tub is hidden away from all of the family activities. Antler's Lodge has an elegant dining atmosphere. There are trails to walk and smores under the moonlight. 
The resort service is wonderful. Two of our guest were arriving late. When they went to check in, they weren't on the list to be given a key. After the manager looked into it (5 minute wait), our guests were given a key. Two bottles of wine were placed in our room from the resort to appologize for the inconvenience.
I highly recommend this place for both family or a romantic get away.",5,5,0,0
"Jose Rosales
During check-out Mr. Rosales was very helpful and made the experience much easier to deal with. Thank you Mr. Rosales. The hotel was very convenient. Everyone at the hotel was very helpful. Mr. Rosales was the most helpful in answering all my questions.",4,5,1,1
"Roach City
NEVER STAY HERE, dead bugs in hotel cups, roaches crawling around in am when I turned on the light, and torn bedspreads. Manager will not refund money. He said he was not ""God"". Extremely bad experience. Still trying to get my money back!",1,1,0,0
"Small, functional and friendly
I stayed one night in early December. There were a lot of Brits like me staying, but I wasn't there Christmas shopping sadly. The HIE Time Square is very convenient for shops and restaurants in the centre of Manhatten. Rooms are postage stamp small, but comfortable and clean. I stayed on the 31st floor which is high enough not to be bothered by street noise at night. Staff are friendly and professional. It's not cheap anywhere in Manhatten, $300 for the one night. I would recommend if you want something clean, comfortable and convenient for the central attractions of NYC.",4,4,0,0
"Great boutique hotel in the heart of the city
Love this place! The staff are amazing- and the little bar called the Library that serves evening complimentary evening wine to the guests is personable and fun (kudos to the bar tender Tony). Rooms are on the smallish side, but what in SF isn't? And despite that, they are charming and well appointed (the only thing missing is a coffee maker, but there is coffee in the lobby pretty much all the time). A boutique hotel, best location in the city, with a literary history (apparently some of the great writers of California have stayed here).",4,5,1,1
"Awful
We booked this hotel through Expedia who have been our agents of choice for years. On this occasion we could not believe our eyes when we drove up as the area was very dodgy. We had to park behind the hotel and o walking to reception saw what we thought were drug dealers outside. We looked at the hotel and room, all very basic. Despite the fact that we had paid in full in advance we left. On informing reception we mentioned our feeling about drug dealing and the man ehind the desk shrugged his shoulders. 
Whilst looking for alternate accomodation the people we talked to in Santa Monica confirmed that we should get out and that at night the place was a drug haven!",1,1,0,0
"Just ok.
Described as a luxury hotel and spa I found this hotel just adequate and dated. Including the musty smell that never went away. The front desk people were friendly and helpful but I felt like I was staying in a cheap apartment ( complete with kitchen and sitting room) instead of a luxury hotel. There are better places for your money.",3,3,0,0
"What has happened??
If you are attending an event at the Boston Convention and Expo Center and are looking for the convenience being able to walk to the Convention center without going outside--then this is the place to stay. But beyond that convenience, this hotel has really deteriorated since its opening just 5 short years ago. I have to attend a conference each year at the BCEC and enjoy the convenience of the Westin but this will most likely be the last year I stay here. The once stellar service has become lackluster and un-attentive (I had to break up a game of grab butt at the front desk when trying to check out and was treated like I was a major interruption), the quality of the food is horrible (how do you screw up fried eggs??) and the condition of the hotel is on par with a Red Roof Inn. Dirty walls in the dining room, torn and broken chairs in the Birch Bar and dented and scratched walls and furnishings abound.
I travel extensively for my business and usually stay at my 'favorite' spots year after year. I have to say that I have never seen a hotel deteriorate so fast and so dramatically as this Westin. I will not be back.",2,1,-1,1
"Great location in the Theater District
We stayed at this location on a pleasure trip to NYC. We found the hotel a little dated but the service and staff were efficient, friendly and helpful. It seems that the two elevators are not quite enough for the size of the facility and the breakfast area always seemed to be crowded but that was probably our timing. The property is within easy walking distance to theaters, restauarnts and the subway and only a $40. cab ride to LaGuardia. The rooms could use some updates but were plenty large and clean. We would stay there again!",4,4,0,0
"AWFUL
I stayed at the Golden Green for 3 nights too long! The walls were dirty, the elevators smelled like cat urine, the hotel itself had an ungodly stench, the internet and wifi broke after day 1 and finally the last straw was the air conditioning breaking. The people working at the front desk were rude and unhelpful, especially in regards to the broken internet, wifi and air conditioning. The fact that this place is advertising itself as ""premier hotel for clean and quality rooms"" is extremely disturbing and misleading. Staying on a bench in downtown Charlotte would be cleaner and more enjoyable and you'd probably have a better chance of finding an internet connection.",1,1,0,0
"Everything was terrible
My girlfriend and I recently went to San Diego for a weekend stay at the Hyatt Mission Bay. Everything about the experience at the hotel was terrible. We got there late in the day because we drove down from LA after work on a Friday. After the long car ride it took us forever to check-in because the hotel was overbooked due to the fact that they had planned 6 weddings at the hotel over that weekend. We ended up with a 2 queen instead of a king room. Not a big deal, except that the room we were put in smelled terrible. It smelled like there was a significant mold problem and they tried to fix it by spraying fabreze all over the room. 
By the time we got to the room it was close to 10pm we were tired, but hadn't had dinner yet so we decided to go to the bar to get a quick bite to eat. We each ordered something small and the food was good for a bar. When our bill came our waiter had swapped out a cheap app that we ordered with an expensive item from the menu. Luckily I checked the bill before signing but I'm sure they pull that scam all the time since most people just sign the slip and put the charge on the room. 
We went back to the room to watch some TV before going to bed, but our TV did not work. At this point I've been at the hotel for all of 2 hours and already encountered many problems, things were not looking up for this trip. 
The next morning we stopped by the front desk to notify them of the smelly room and TV problems and then went out all day. When we got back in the afternoon, the smell was the same but at least they had fixed the TV. Thankfully we didn't have much time to spend at the room before going out to dinner. Unfortunately when we got back from dinner there was no parking available in the parking lot. I'm assuming it had something to do with the 6 weddings taking place. After driving around for 10 to 15 minutes looking for parking (which we had already paid for at the hotel) we gave up and decided to valet park. We explained that we had already paid for self parking but it was not available, they assured us that they wouldn't charge us anything for valet. 
We checked out the following morning and the person at the desk asked how our stay was. I told him this wasn't a great stay for us and outlined the service. He indicated that these things happen and it was really the fault of the 6 weddings (which the hotel seemed to think it was ok to book). I think at this point I expected that lack of response from him based on how everything had gone so far. I reviewed the bill and noticed that we had been charged for the valet parking despite what we were told the prior night. I asked that the charge be removed, which it was, but again, if I hadn't reviewed the bill closely I would have been charged for that.
Unfortunately my girlfriend and I had booked a follow up trip to this Hyatt for a month after our first stay. After the terrible service we decided to cancel the second stay. I asked the person checking me out to cancel this reservation, which he said he did and gave me a confirmation number on the canceled room. Not surprisingly, I received an email this week to confirm my upcoming stay, which I had already canceled. I called back and canceled again. We'll see if I get charged.
Overall this hotel was terrible, I would not recommend anybody stay here.",1,1,0,0
"Nice large room in a great location at good price
We enjoyed our stay here in the heart of DC. Just a short walk to the Mall and museums. Near two Metro stops. Our room was clean and spacious. One irritation - if you open the room door, there is an auto mechanism that shuts the air conditioning fan off and raises the temperature. We were there during record heat and so this was a bother to go set it again each time someone opened the door to the hall (where the ice was). There is good bar food available late at night and a well-stocked Starbucks off the lobby.",4,4,0,0
"Great Location
We stayed for 2 nights (not enough time for NYC). The room was small but nice. Lousy view to rooftops, but we weren't there for the view from the room. Great location, and good walking around area- few blockes from Times Square and Central park. Adequate continental breakfast in the am. For the location and the price it was very good",4,4,0,0
"No restful sleeping here
Ritz-Carleton are Marriotts premier brand and they would like you to think they are unmatched, and in the Ritz Dallas the food and service are excellent, but the walls are paper thin. We were in room 607, and we heard every door open in the hallway, ever time the closet or doors opened in the next suite, and were about to complain about the guy in the next room yelling at a football game when we reallized he was speaking in a conversational tone. THere were no loud parties, rowdy events, or other groups, only quiet businessmen, and we could hear everything in the hallways. The Ritz-Carlton in Dallas has great restaurant food, wonderful room service, and a great staff, but it you want quiet sleep, you would be better off in a FEMA trailer.",1,5,4,4
"Rude Staff
The hotel room was dusty but other than that the room was ok. The staff was not very enthusiastic about us checking in at midnight. When we walked up to the counter he just stared at me and finally asked unenthusiastically if we needed help. He was obviously annoyed that we were interrupting his conversation with his friend. 
When we made it to the room the remote to the TV was missing. The young man working the front desk told us he was the only one on staff & was going to have to search the back for a remote and then find batteries. I didn’t need the sob story, I just wanted a remote!
Another man knocks and when I open the door all I see is an arm holding a remote, the man didn’t even have enough courtesy to show his face or show any concern for us. 
This is the second time we stay at this hotel and it won’t be the last. El Paso does not have great hotels so unfortunately this one will have to do.",3,2,-1,1
"Horrible.
This is my second review of Milner. I submitted my first and I don't think it passed muster because it was seriously critical. So, bare in mind that what I wrote previously was much worse. My daughter is going to Emerson and having never been to Boston I had no idea what to expect so figured it would be best to stay directly in Boston. Seriously, that is not necessary although it is nice to walk, etc. The thing is, you are paying for parking whether you stay in Boston or not unless you are paying a lot for your hotel. THIS hotel does NOT cover your parking although they contribute a few bucks to it - I think instead of 30 a day it was 25 or something (sorry, can't recall exactly) so keep that in mind. The drive from the other cities into Boston is kind of nice if traffic doesn't make you nuts. I liked driving through the other cities and there are great places to eat and stuff outside of expensive, touristy Boston. 
I chose the Milner because it was the cheapest I could find, however for two night stay I paid $550 approx. The room is small, very old, the breakfast is seriously what seemed, in my opinion, to be old bagels and cereal and things (such as juice machine and waffle maker) weren't working when I was there. I do have photos of the terrible condition of the hotel which I will try to upload. It could be that I am from the Southwest so paying this much for a hotel room I'm expecting kind of a least a very good, newer hotel with ammenities. There was no wifi, no parking, small room, no good breakfast, no parking. So...it was a 15 minute walk to my daughters school. NOT WORTH IT. I wish my other review had been posted because I had a lot more details. Anyway, as a parent of an Emerson student it was nice to be in Boston but this has to be a very good example of a bad hotel that is extremely expensive because of location. There is nothing redeeming about it - what would be nice is if the owners truly fixed it up and offered a decent breakfast and free wifi. At a minimum.",1,3,2,2
"Would not stay at the Hyatt Chicago on Wacker again.
Not worthy of the ""Hyatt"" name. Only good part was the location. Room smelled funny, toilets were not cleaned properly, housekeeping pounding on the doors at 8:30 in the morning, tourists and convention go-ers bustling around like ants, dirty food trays and leftovers in the halls throughout our stay. NO POOL, much to the chagrin of our kids. My fault for not checking, but who would think a Hyatt would not have a pool? Next time in Chicago will definitely stay somewhere else.",2,2,0,0
"Spanish accent on 34th Street
I stayed here with two girlfriends on a getaway trip. We had a different hotel nearer Times Square.booked but saw the good value of TRYP and switched. We were still a short walk from Times Square, a block from 34th Street shopping and half block from subways. A quiet street with no pulsing lights outside your window. It gave us great peace of mind to see the midtown police precinct next door. 
No problem with check in and bags were brought to the room promptly. Our room was quite spacious with two very comfortable queen beds and plenty of natural light. We all slept very well. The modern decor and the toiletry dispenser reminded me of hotels that I stayed in across Spain last summer. Slate floors and counters, sleek lines and great shower. Very clean. Our bathroom was kept well supplied with towels and when we informed housekeeping that conditioner was out it was promptly filled. The coffee machine was a pod style, but only one regular pod was provided. We requested more and promptly got those too.
There was a separate sitting area with a large table and a chair and plenty of space and hanging hooks for all the luggage and dresses and shoes and jewelry that a girls junket to New York requires. This area quickly filled with shopping bags too. The light in the sink area of the bathroom was good for grooming and plenty of counter space to for all the toiletries. We were very comfortable. We did not read at night so I cannot comment on lighting.
The lobby area is small and the reception, concierge desk, bar, dining seating are all right there but defined by different styles of furnishings. More sleek and professional in the reception area, the bar area had a very stylish double sofa seating area and small tables and stools in front of the window. We enjoyed a complimentary cocktail and some yummy tapas here, and were given scratch off coupons for free tapas that we used another night. The small bar had a nice high energy vibe to it and lots of people were enjoying the ambiance. The dining area consisted of a long central communal table and single tables and booths extending to the rear. The wall of the dining area had very attractive decorative wood panels that slid up to reveal the refrigerated serving areas for the breakfast buffet. The breakfast was either an American buffet with standard eggs, meats and pancakes or a Spanish style buffet each for $14. Both could be had for $16 but just get the Spanish one. This was just like the delicious breakfasts that I had in Spain, crusty bread with olive oil, jamon, other cured meats with pimenton ahumado, a variety of spanish cheese, greek yoghourt with passion fruit or strawberry puree, and and fresh pineapple or melon in their own little bowls. Delicious coffee and small but healthy bran muffins and sweets.
Service was so pleasant and so welcoming, especially cute little Elba, who treated us so well that we chose to return to the hotel for drinks after our long days. We really felt like we were coming home. The concierge whose name I wish I could remember but she has brown hair, cheerfully helped us all print out our boarding passes and the porter stored our bags all day and obligingly to met us at the street when we returned in a taxi in a mad dash to the airport. 
I visit New York with my husband yearly and we usually stay in one of the bigger, and much more expensive hotels. I have gotten used to indifferent service, boring breakfasts and long waits for the most part (St. Regis is an exception) and I do hope that the staff at TRYP do not also become jaded and stressed. All three of us would certainly return to TRYP.",5,4,-1,1
"Am I missing something?
I stayed two nights for business and was looking forward to my stay as generally reviews were fantastic. And the hotel is fine, good in fact - but not amazing.
Check in was efficient but brusque and I was impressed with the room. I had a two bedded queen room. Very comfortable bed and a good size. Very nice bathroom with an excellent shower.
There is a good desk space for work but internet is charged (wifi or cable). It connected easily but the cost is high. It was slow for downloading but OK for e mails etc.
I was disappointed in breakfast. This was poor compared to other US hotels I have stayed in. An unfriendly waiter, very few choices and a very disappointing experience with very mediocre food. For $25. I would definitely take a short walk as there are many places to have a better breakfast in the immediate area.
My other disappointment was room servicing. I had used the coffee maker but milk, coffee etc were not replenished. Towels were not replaced in the bathroom.
The concierge was excellent however.
I ate in the restaurant again for dinner to give them am second chance. Service was more friendly but again I felt disappointed in the food. It was OK - certainly not awful - but I think I would head out to find somewhere better.
So overall it was very good but disappointed me a little in some respects.",3,3,0,0
"Poor for the price
Pro's : Location is perfect, in room city guide very good and that's pretty much it for me, 
the cons were that for the price we paid, we had wall paper peeling off the walls, we have brown stains on my pillow, holes in the bed sheet, some of the furniture in the room was coming apart, and we were told we had two double beds in the room, we could pay extra again for a king size (which we refused) but the double beds were tiny. Also you have to payextra for the use of the pool / gym and Wifi is expensive enough apx $ 13.00 a day. 
Also some of the front of house staff were helpful and some must have been having a bad day. 
Overall I find it hard to recommend the hotel unless you get a really good price, perhaps we just got a bad room but i wont be coming back to this hotel on my next trip to Chicago.",2,2,0,0
"Worst bathroom design ever
This is a lovely hotel in a good location with reasonable prices and a nice staff. Every day from 5PM till 6PM they serve free wine & snacks in their beautiful lobby. The room itself was pleasant; however it was not airconditioned and although we were on the 10th floor we kept the window shut at night because of the street noise. I hate to give this hotel bad marks, BUT the bathroom design was one of the worst I've ever experienced. The shower head was so high up that I had to stand on the edge of the tub to reach it & I'm 5'9''. The tub itself had very high sides (hard to get into), narrow and had no shower mat or non skid surface in it. The ceiling fan did not clear the room of moisture and it took forever for the mirror to defog. The counter space was miniscule and the toilet was jammed up againt the wall making it very uncomfortable to sit on. I would never recommend this property - the tub is dangerous.",2,2,0,0
"Multiple Stays at Best Western
Whether it is overnight for follow-up examinations or multiple week recuperation stays, the Best Western is equipped to accommodate. The Hotel, in our case, represented by David Gore, Assistant Front Office Manager, has always been efficient and effective in meeting our needs. David is a true professional and represents the hospitality industry well. As long distance travelers from Florida, David has made our visits as easy as possible, from making reservations, to assuring us our favorite room, and all the other needs that happen along the way. David is there with a smile and is a superb representative for Best Western and the hospitality business in general. We feel like when we check in, we’re at a home away from home. We certainly appreciate the convenient breakfast that can be brought to the room while recuperating from surgery.
David is assisted by Noah of Housekeeping who is most conscientious and the cleaning staff who deal with special schedules and who keep the room spotless. The rest of the staff is most friendly and accommodating.
The Galleria is an outstanding idea that we have never seen executed as well in any other Hotel and provides quality meals with variety at very reasonable prices. 
As far as location, Best Western Boston: The Inn at Longwood Medical can’t be beat with its walking access and adjacencies to Brigham & Women’s Hospital and all the other Hospitals surrounding it. The Hospital run shuttle is convenient to the Hotel as is the Trolley (MTA). The Harvard Coop across the street offers a good selection of books, magazines and souvenirs of Boston. CVS Pharmacy, the anchor store in the Galleria, conveniently provides all pharmacy and drug store needs. The rest of Boston is a taxi cab drive away and for those who have cars, there is an adjacent garage for parking. Jose, the Concierge, is always helpful when needed. 
Overall, our experiences at the Best Western, particularly with David’s assistance, remain an outstanding experience. We are appreciative that it is there and so able to satisfy our needs and we can’t say enough about David’s personal attention. We have given the highest recommendations of the Hotel to others who have been involved in using the Hospital complex. The Hotel is a value well received.
Sharon & Ed
Hollywood, FL",5,5,0,0
"Comfort & Relaxation
Came to this hotel to have a mini getaway, a well earned mommy's weekend to celebrate the bday. Strictly for relaxation. Hotel fit to a tee. Rooms are spacious, beds are big. Comfy fat pillows & nice comforters which is one thing I keep an eye out for...lol. Staff is quick & nice. Room didn't have a fridge so they ran one up to us upon inquiring. And they were quick with more shampoo when we needed it! Nice balcony overlooking the pool & property; good place to have breakfast. Pool is just the right temp, just warm enough to not shiver when you walk in. We got lucky & had the pool all to ourselves other than 2 cute lil kids splashing around in the shallow end. Whirlpool is HUGE! So didn't feel like we were squished or intruding on other people's convos. Lil bridge connects the hotel to the mall for a lil excursion in the evening. All in all, an enjoyable weekend. :)",5,5,0,0
"Silent Hill!
I recently traveled to Manhattan with 2 other guests via Bolt Bus to stay for one night, and we wanted to stay as close to Penn Station as possible. Hotels are very expensive in Manhattan, and we were on a budget for one room and could not book separate rooms for the night.
I took a chance and booked a room despite all the negative reviews. BIG MISTAKE! Despite the convenient location, and being litterally across the street from Penn Station, a room at this hotel should not cost more than $25 a night. We arrived at the hotel, and noticed there was a mosh pit at the check-in area. We noticed a lot of guests being upset due to incorrect booking confirmations, but luckily ours was not affected. A few of the reception staff were very rude to the guests. Our hotel clerk took 20 minutes to check us in, because she took forever verifying payment, which we paid in full several days prior. The moment we got into the elevator, I had a bad feeling. We got to our floor, we got out of the elevator and noticed a distinct musty odor that burned our eyelids. The hallways were poorly lit and gloomy. When we got to our room, we noticed there were large dents on the door as if people tried to break their way in, and when we got in, there was an even stronger moldy/ musty odor. The bathroom was a different story altogether. The bathtub looked like something had rotten in there for days. We refused to use the shower. The toilet was leaking, which explained the mildew, there were no towels, just one hand towel that they had thrown on top of the bath tub. The bathtub was absolutely DISGUSTING as you can see from the photo, which doesn't do it justice. The doors to the bathroom and closets would not close properly. The beds were small and uncomfortable. There were stains in a few of the bed linens, which we removed. The carpets were filthy. There were spider webs in a few of the corners through out the room, but we didn't notice any bugs. I'm surprised we didn't see any ghosts. The thermostat controls did not work, and it was very cold at night. Several wall outlets did not work, so we had to unplug both lamps in order to charge our phones and computers. We noticed there were burn marks at the outlet covers, which shows that the electric wiring is outdated and in need of repair. 
There was absolutely no upkeep or maintenance. Where is the money going? I made the mistake of not complaining to the hotel staff in order to switch rooms from the very beginning, which I regret very much. I also regret not taking enough photos of this place. From taking the time now to read other reviews, it is apparent that the majority of the rooms are just as disgusting. You had to be there to believe it. What was funny was every time we would go toward the elevators to go to the lobby, we would see other guests anxiously trying to get in the elevator, as if they were being chased by demons. I don't blame them. Some of the guests would not even acknowledge us when we went to greet them. They were just as miserable and frustrated as we were, which is no surprise. 
I usually don't take the time to post negative reviews, but I feel I'm obligated to share my experience, so it's absolutely necessary for me to warn travelers, so that they don't fall victim to this hotel's dishonest business practice. It is unjust and unethical, and the nation needs to join together to put a stop to this madness! No one should have to suffer through this ordeal. 
Also, PLEASE review the other photos that other guests have uploaded.",1,1,0,0
"Very pleasantly surprised. Was not expecting much, but was better than some Hampton Inns I've stayed in.
The title of the review indicates that I am usually to be found at Hilton HHonors hotels. However, United Airlines misconnected me at Denver and put me up for the night at a hotel prior to the following morning's re-booked flight.
Given the lateness of the hour and the earliness of the flight, I wanted a hotel on Tower Road; most of the others United was offering were near Stapleton (a looong shuttle ride). Unfortunately, the first Super 8 Shuttle that arrived (after a half an hour wait) was completely full. I and another half a dozen or so folks had to wait another 25 minutes for the shuttle driver to take that load and return. This was frustrating in that the hotel DID have a bigger shuttle bus and did know that United was sending them lots of folks.
Check-in was quick and the room was very large, with microwave and refrigerator. Bed was great. Everything immaculately clean. I confess I wasn't expecting much, figuring I was going to get something down-at-the-heels in exchange for being closer to the airport. Was thus extremely pleasantly surprised that this hotel and its rooms were nicer than some Hamptons I've stayed in.
I would have given this four stars except for the shuttle experience.",3,4,1,1
"No more W's for me; this is surely the worst of the lot
Relative to the US$350 room rate, this is the worst value hotel I have ever stayed in. It may be worth US$89 on a good day. Maybe. 
W needs to understand that ""design-driven"", even if minimalist, is NOT an excuse to scam us on the cheap. Their usual cute trick is to ""renovate"" old Holiday Inns (or whatever) into ""luxury properties"" but after staying at 3 now, I am convinced this is a scam to go low budget on cost and try to use ""hipness"" to sell crappy hotel rooms at astronomical prices. So, shame on me for being fooled, I guess. 
Apart from location, this property is a disaster. The rooms are dark and poorly constructed. Everything is thin and low-end feeling. White painted MBF furniture abounds, covered in white vinyl. A lot of it is chipped or stained and showing wear. The bed has a soft mattress with a hole in it, like sleeping in a hammock. Car parking is US$45 per day (on top of the $350!). There is NO pool (OK, they have one, but they have sublet it to a nightclub contractor, and guests cannot use it).
For the four days we were there, the front door itself was actually broken, with a cutesy sign on it that said, ""I have issues"", (go around). For four days, you cannot fix the front door of your hotel? Really? 
They are understaffed, and what staff they have really couldn't care about guests at all. You have to give anyone $5 to get them to do anything. Their annoying refrain ""Whatever, whenever"" comes across more like, ""Yeah, whatever"". 
In spite of this - perhaps Hollywood plastic types are tragically stupid as well as hip - the place is packed. In particular they always seem to have a big event going on, but guests are neither invited nor allowed. Problem is that when you rent out your common areas to ""exclusive"" events, where do you ask your guests to go relax? Seems they haven't thought that one through.
The nightclub on the roof of the hotel isn't related to the hotel at all, they claim. You have no special privileges there (despite the $350 room charge). You have to actually physically leave the hotel front door and go outside around the block to line up at a side entrance of the hotel building if you want to go up. At 11 pm, in this neighborhood, that means past 2 hookers, 6 homeless people begging, and a guy selling K (actual list from our experience). The place was empty after all that. Didn't stop all the staff form being arrogant, though. 
The only positive to this experience is that at checkout - I am guessing due to incompetence - they simply omitted to charge us over US$170 in various things like parking, drinks, a meal, etc. 
Hotel fun fact: All-nude stripper place across the street.",1,2,1,1
"Just okay!
To start off...the GPS could not get us to the right spot as the streets it told us to turn down were all closed off...I managed to find it by pure luck....after driving slowly around and around. After pulling up to the front, the valet guy said we could self-park or pay a LARGE fee ($40) for valet parking. I was already confused enough on how to get there, so I said go ahead--just park it (I figured it would stay parked until we left the next day, anyway). The hotel is nice, expensive, and right on the riverwalk. Staying on the river side is $30 extra....not worth it since we were outside most of the time, anyway! Beds were VERY comfortable and would have been a better sleep if we had not heard street noise all night (and this was on the 15th floor.) I would say there are probably better hotels along the riverwalk, but this was okay for one night.",3,3,0,0
"Nickel and Dimed
Reasonably priced hotel close to LAX. Generally clean and well appointed although there were some ominous yellow stains on the base of the toilet which were still there when I checked out 3 days later. What really wound me up was the outrageous overcharging for basic services I would expect to be included as standard. $12.95 per day for in room internet? $1.50 for a 5 second local call? No breakfast, not even continental? $4 delivery charge for the already overpriced room service? What a total rip off. To add insult to injury, in addition to the compulsory 18% gratuity (in the small print) added to my room service bill, the guy who delivered it went out of his way to point out how I could add a tip when signing the bill! I asked if the 18% had already been added which he confirmed and again pointed out where an additional tip could be added. This intimidating bahaviour is unacceptable and I'm sure some people would feel embarrassed into tipping again. On the face of it the hotel is reasonably priced but the shameless nickel and diming would deter me from recommending it or staying there again.",3,1,-2,2
"Just an average Westin experience
I am a regular customer at the Westin hotels but The Westin Seatlle hasn't convinced me completely. 
The location of the Westin is excellent - as many have mentioned before the hotel is located directly within the city center. you can walk to the fish market and to the space needle - the shopping area is 200m away. 
Our room as been very well equiped and nicely furnished, the room it self was super clean, nice city view and the staff was friendly: 
But from my perspective - downturns unfortunately are:
There is no free WiFi within the rooms - I mean: Even Motel 8 has free Wifi for customers
The elevators are so old, they shake when you go up and down incl. windy noise. 
By far the worst was the noise of the cleaning lady: Punctual at 08.30 she would be cleaning the room above or next to us (not sure) - we heard constantly a clickin noise and with constantly i don't mean each minute one click - every time she would turn or move something it created a noise which was so annoying I was simply trying to pull the pillow over my head. 
In Total: The Westin is the Westin - it was not an oustanding experience (it should be though) but it was OK.",3,3,0,0
"Customer Service for Accounting is Terrible
When I check out of the OMNI there was a charge which I did not make and they told me a credit would be issued; after several emails and phone calls I still do not have the credit on my credit card and will have to dispute the charge with my credit card company. I give their accounting department NO GOLD STARS for Customer Service!",1,1,0,0
"Good Place for an Overnighter.
Stayed for one night as we had an early morning flight out of Phoenix. Appreciated the Shuttle Service, though it only runs on the hour which depending on your flight time can mean that you spend more time than you want to waiting at the airport. The Lodge itself was adequate, clean, the staff were friendly. The self serve breakfast was good and available from at least 3:45 onward. We found that the air conditioning unit in the room to be a bit noisy. Good size room, but no coffee maker. The tub and toilet are in a separate room from the washbasin.",3,3,0,0
"Best place to stay for a single traveller
I was travelling alone for a conference and the location was superb. It was very convenient to the conference facility but even more importantly, was in a great location for exploring the city. I loved being near the market and got coffee and pastry at different places every day. Enjoyed the restaurant Bacco for awesome breakfast. Twice I went to Cafe Campagne and was welcomed by the staff as a single diner both for dinner once and for dessert and coffee another nite. Do your research, though because the front desk staff didn't know that much and a concierge wasn't really visible.",4,5,1,1
"Small room but good sleep
My fiance and I stayed at the DoubleTree when we traveled to Memphis for a concert at the FedEx Forum. I understand that it's a big city and not too much area to make a driveway, but that was about the only annoying part of the hotel. The interior is updated and very clean. Plus a TGI Friday's in the lobby was a super plus for my fiance and me considering we were super unfamiliar with the area and not to fond of the Denny's across the street. Check-In was a simple process and we recieved a warm chocolate chip cookie to sweeten the deal.The room was pretty small with absolutely no view (we were on the top floor facing the baseball stadium), but with just two people we didn't have too much trouble getting around. And I must add, I miss the sleep I got in that bed. By far the most comfiest bed I have ever slept in. All in all, I would return to the DoubleTree.",4,3,-1,1
"Don't bother
This hotel is not a hotel I would recommend at all. Tho trying to stay in the theme of Graceland with the furniture decor which was cute. Our room was not cleaned daily the beds where made and towels replaced, nothing was wiped down, glasses where left. But at night the cockroaches came out and covered the kitchen area!!!! The kitchen area had a small fridge and microave but there where no plates etc to use. The staff where not friendly and you got the feeling they didnt want to be there. The food also needs some attention as the menu was great if you just wanted to live on fried food. The only good thing about the place was that it was very secure for cars.",1,1,0,0
"Dirty
I had 2 rooms. Air Conditioner stopped in the middle of the night in my daughters room. Received no discount on the room.
Atrium and Gift shop were never open.
Food Particles in the hall way for the whole weekend.
Pool was Dirty.
Toilets didn't flush properly.
Ice Machine didn't work on any of the floors. Had to get it from the Kitchen. Not very sanitary",2,1,-1,1
"Bizarro 8 sounds better
The exact opposite of Super at this place. The fellow checking my in was more interested in what was on TV. The whole third floor smelled smokey. The doors to all the empty rooms on three were open, so I had no idea if there was someone in the room I was given... quite disturbing. The room was decent, but I would not have stayed if my wife and kids were with me. Same guy at check out was still not concerned about his guests and the breakfast was missing a LOT of items. Next time, I'll pay the difference for LaQuinta or another neighbor.",1,1,0,0
"Central Location but needs updating
The most positive comment I can give about this hotel is that it is located in the best location in Dallas. The Doubletree is located right across from one of the major malls in Dallas (NorthPark)and is right on Central Expwy which is a major freeway through Dallas.
The downside is that it really needs updating in a huge way. We hosted our wedding guests
there in the 80s and I am not sure they have changed anything since then. IT is clean, but very worn looking. Also, it was a little distressing to return late sat to find the cops at the front door
making an arrest. We had a reduced rate, which is the only way I would stay here again.",3,3,0,0
"Very Disappointed
When I started this review I was going to give a poor since this is a budget place, but after thinking about it, there is no excuse for DIRTY.
I used this site and Fudor's guide to decide to stay here for 5 nights last week and was very disappointed. I knew this was a ""Value"" stay, not to expect 4 star, but really, they did not even try.
POSITIVE: One positive - location. Within a mile of the waterfront, and block from dozens of excellant restaurants.
NEGATIVES:
1. DIRTY Probably my biggest complaint. Seems they did not even try. The hall and stairway carpets were nasty. My wife says they smelt like vomit, but I'm not sure, but reminded me of a dump hotel smell. Room was ok, except under the bed was thick with dirt. The bed spread was dirty and smelled - it was immediately removed and never used.
2. What they called a breakfast was the worst I have seen. i don't expect a lot for a continental breakfast, but white bread and jam? Really? Some days they had a bowl of hard boiled eggs.
3. Maids just could not get it right. Missing wash clothes most days and one day, no toilet paper refill. Never emptied the ice bucket of water or put a clean lining in it.
Heed my warning, don't stay here.",1,1,0,0
"An Aging Grand Dame That Needs Some Sound Proofing
If you like faded elegance, slow elevators, and being able to listen to your neighbors most intimate thoughts (or cackling laughter) then this is the hotel for you. For me, the flaws slightly outweighed the excellent location. The rooms were small, the bathrooms had no shelf space and the walls were paper thin, forcing me to act like apartment dwellers do on television ... bang on the walls and hope for the best. Even after an exchange of bangs and a call to the front desk at 1 A.M. the noise continued.
The front desk staff were uncaring and robotic. When I reported that my shower's temperature control was so loose that the dial kept slipping to scalding hot, they promised to fix it. They never did and I jury rigged a solution. However, the concierge staff were excellent and helpful, with great advice on restaurants and public transportation. The fitness facilities were also underwhelming. Overall I like staying at once proud older hotels in cities and I don't regret my stay at the Palace for that reason. But next time in town I'll stay somewhere a little less tired and noisey.",2,3,1,1
"Average
I was in the area visiting my relatives and I was looking for something cheap. The price for room here is not too bad for the area, but the hotel itself is average. I expected a little more though.",3,3,0,0
"Nasty room in a Hotel that didnt care
Let me start off with one sentence. Old pubic hair in the shower! GROSS!! Someone left a smeared....Face?? on the sliding glass door. Plugged the iron in to a non working outlet, had to iron in the bathroom, the phone didnt work, I couldnt find the remote the entire time there and the bathroom was stocked with a 1/3 of a roll of toilet paper. They took a $100.00 deposit which they have since held on to for a week (my stay was two days) and I never dared use the mini bar after experiencing the rest of the room. My suggestion, take your blacklight with you or book the Marriot down the street.",1,1,0,0
"Not Recommended
HI Express is usually a safe bet but this one does not meet their standards. Their AD reads: ""Free shuttle"" but when you get to the hotel you find out it only goes 2 or 3 places and NOT into downtown Boston.Calling for a cab was a free for all with no organization or order.
The Hotel wasn't clean and the staff were not knowledgeable to area restaurants. In fact when I asked for any recommendations it seemed as if I was bothering them.
We travel to Boston 2-3 times a year and this is one place I would not stay in again. It would be better to stay at a hotel slightly out of town.",2,5,3,3
"Slow Internet but Great Fitness Center
First time to Chicago. Great location, spacious room and bathroom. I ordered room service the first night and had the burger. It was an average burger nothing that tickled my taste buds. I thoroughly enjoyed the fitness center. It was on the top floor (kind of far away from me on the third floor) and had an amazing view of the city. Machines were new and the room was very clean. Breakfast was usual but the staff was splendid and always spoke in a caring way. The only major complaint I had was that the internet was terrible in the rooms. I was disconnected numerous times and really needed to get some work done at night. It took a lot longer than I expected it would take me to finish my work.",3,4,1,1
"The Best stay in SF
I was a bit leery of staying here because of bad reviews about the rooms, staff etc. All I have to say is this was THE BEST stay I have ever had in SF. My previous stays were at Westin St. Francis (awful) and Westin Market Street which was nice. The staff at the The Palace were friendly, made me feel welcomed from beginning to end and looked after every need I had with pleasure. The room we ended up getting was a beautiful and large one bedroom suite with separate living area. I did notice that some of the furniture was a bit nicked and maybe needed refurbishment or replacement but other than that the room was spotless and wonderfully maintained. I was glad to find out for myself that some of the complaints about the hotel and rooms were without merit. This is a historic (old) building and expect some features of the hotel to be such. If you want a modern, state of the art hotel, stay somewhere else. For those who appreciate old world charm and class don't go anywhere else!
The hotel is in an excellent location with BART station right outside. The hotel has a wonderful restaurant in a beautiful dining room. There is also a fitness center and a pool, which is rare downtown.",5,5,0,0
"Big Disapointment all Around
Miserable beds, rooms was ""musty"" smelling, no refrigerator, $10 charge a day if you want a microwave oven, AND parking, another $10 a day. I'm just grateful we only had booked the room for one night which is another thing... we booked far in advance (we were with a group) for Friday night but they scheduled us for Tuesday night and argued that was what we requested so they gave our room away.
Our group arranged for a special breakfast and special dinner for our stays. The breakfast was OK except that 90% of the items contained bell pepper so if you hate bell pepper as we do...... Dinner was HORRIBLE.... dinner was cold and steaks that were ordered well done were very rare.... horsderves, mini burgers on toast, were almost raw and cold and dessert was runny. I would never recommend this hotel for a group. Service was veryyyyy slowwwwww.",2,2,0,0
"good location, but needs update
Hotel is a great location near the world trade center. Subway very convenient. However, rooms and hotel do need some updating. We found the room to be very warm and was difficult to cool off. Finally we turned the AC off completely and let the room cool from the windows as it was about 45F outside at night. The water pressure was also very low and so not a great shower. Breakfast buffet is very expensive for what is offered and quality so-so. Compared to other Hilton properties, it was surprising how limited it was. There was no water bottles in room as other Hiltons do for honor memeber. Not sure why, but it would be nice to have their porperties consistent.
Would I stay here again? Maybe, but mainly for location or points.",3,3,0,0
"Grande Dame of historic hotels offers mixed experience
We recently stayed in the Hilton Chicago for my annual meeting. The service was very smooth, polite and efficient from check-in to Snax (Starbucks) to the 720 Bar to housekeeping, despite having to field a group of frequently fractious and demanding professors of religion. One great plus: the extensive indoor athletic club (even a small indoor jogging track). Major drawback: even when we paid extra for a room with a king bed and a view (well worth with), there was no noise insulation, so our neighbors, speaking in only slightly more than normal voices, kept us up into the wee hours. The management is frank about the ongoing renovations, but features of our room, particularly the bathroom and the teeny closet space, were quite antiquated. To be honest, we would not have been able to stay at this historic hotel at regular rates, but we did enjoy our stay, especially the hotel trivia broadcast via tiny screen in the very efficient elevators.",4,4,0,0
"Typically nice Courtyard
We stayed here for a couple of nights. The lobby is very nice and is very modern and clean. Our room was clean but could have had a little more attention to detail The one thing I noticed in this Courtyard that I have not found before is the bed felt old and worn. It dipped in the middle and my hubby and I did not sleep very well. I do hope that this was just specific to our room, as usually we love Courtyard beds! The room was well appointed with a fridge and all the amenities we needed. We loved the location as we needed to be on the north side of the city. Great shopping and restaurants just a couple of minutes away and Six Flags is close as well.",4,4,0,0
"BEWARE THE SHUTTLE BUS
Othe travellers have already described many of this hotel's failings on this site.
However, travellers should also beware of the Shuttle Bus connection from Denver International Airport, which is around 10 miles distant. Having arrived at Denver International on the evening of 13th October 2012 after a 9 hours flight, I and several other travellers had to wait for an hour and 10 minutes in a dark cold underground car park for the shuttle bus to the hotel - this despite numerous phone calls to the hotel and having to watch other hotels' shuttles come and go several times.
The shuttle bus staff blamed the delay on the hotel. The hotel staff (surly and unconcerned) blamed the shuttle.
As a first impression of the United States, it left a lot to be desired.
The hotel is unpleasant in a number of other ways too.",1,1,0,0
"Great hotel with a friendly staff.
We stayed here over Labor Day weekend for a soccer tournament nearby. Traveling with a team of 11 boys you could imagine it would be a little crazy. The hotel staff was very pleasant. All rooms were well equiped with very nice beds and bedding. The suites are nice with the extra area giving you the feeling of more room. Breakfast was good. Coffee and fruit offered all day!!
We would stay here again. Thank you SpringHill Suites!",4,5,1,1
"Great....But Missing Something
My fiance and I stayed here in July. We were looking for a centrally located hotel and had previously stayed at the Holiday Inn Express a few months ago, which we loved, but figured we'd try something different. We were aware that they were doing some construction. We called prior to booking to make sure that it wouldn't interfere with our stay. Well it didn't, really....but it certainly didn't enhance the experience. It will look great in the future, but it's sort of a bummer walking into a lobby that's under construction and a bar and restaurant that's closed. I appreciate that they are keeping things fresh, but you would think they would give a tiny discount or voucher or something. We arrived around 1pm and were told our room wouldn't be ready until after 3pm. That was fine. We wandered around Boston, had drinks, shopped, and indulged in some BoLoco burritos. When we returned around 4, there was a very long line. I noticed the sign for Priority Club Check-in, yet when I approached the gentleman behind the counter, he waved his hand away at me to get to the end of the line. Excuse me? If they aren't going to honor their Priority Club check in, that's fine....but get rid of the darn sign!! Anyway, once we finally were able to check in, we were upgraded to the Executive Level so from that moment on, everything started to go uphill. The room decor and view were FANTASTIC. Since when are Holiday Inn's so trendy? It was perfect, perfect, perfect. I wish we could have stayed longer. There was what seemed like a brand spanking new mini fridge, beautiful and huge bathroom, nice city view, and the textiles were a fun mix of very up to date colors and textures. We were able to make some drinks in the room and enjoy the view prior to going out, and had a blast walking from Beacon Hill to the Harbor.
All in all, it could be a great hotel....but the staff (other than the luggage / bell guy) really wasn't that awesome. Maybe they were understaffed. Who knows. Valet took forever, which, given the $50 price tag, needs some serious improvement. The guys operating the valet moved slower than molassas, which seemed strange, considering it's a city. I was also a bit bummed when we woke up early on Friday morning to go for a swim in their outdoor pool only to find out that it wouldn't be opening until 10am. Checkout is at 12. That's silly. It would have been really nice to use the pool but their hours are limited. I just kept feeling like things weren't working out at this place. Anyway, I'd probably go back to this hotel using priority points, however, I do have to admit that I think I preferred the coziness and friendly staff at the Holiday Inn Express Boston Garden for future visits.",3,4,1,1
"Very good
Classical bestwestern style. The room I had was quite big and clean. A little bit noise because close to the recepetion and to the elevator.",4,4,0,0
"I've had better service at motel 6
I reviewed this property here at tripadvisor so I knew that I wasn't going to be staying at a ""real hotel."" Like most reviews the property is clean, well painted, and very quiet. The staff at the front desk varies and are uniformly un-skilled at customer relations. It doesn't cost a staff member anything to smile, say ""thank you,"" or introduce themselves by saying ""welcome to the Grant Hotel."" Not only was the continental breakfast hokey by motel standards, the management charged extra for drinks other than coffee. If the hotel's budget is that limited, they would be well advised to raise the prices an extra $5/night and make the customer feel welcome and appreciated. I probably won't re-book this hotel even though it was convenient to my business purpose in SF. Who ever owns this property is in desperate need of some simple ""hospitality"" lessons and they would see their profits soar.",2,2,0,0
"Good location
Stayed at this hotel for a week for a conference. Hotel was chosen because of location as you can walk from the terminal.
Checkin was fast and friendly, Room was was in good condition with adequate size.
My biggest complaint about this hotel was that there was no WIFI in the room, only wired connection at a nominal charge. This was really disappointing.
Tried out the work out room and pool which was really nice.
All in all a good stay at a hotel with good location, but will not top rate because of lack of WIFI in the room.",3,3,0,0
"Great location on top of the hill
Great location on top of Nob Hill, easy walk down hill to either Fisherman's Wharf or Union Square. The concierge service is fantastic nothing seem to much of a problem. Stayed in the older part of the hotel and the only criticism is the walls are paper thin and you can hear you neighbour sneeze.",4,4,0,0
"Nice hotel, great location
I recently stayed at this hotel on a personal trip. The value was excellent for the Cherry Creek location. The staff was very friendly and the food was excellent in the restaraunt. I had the Turkey Reuben and it was exceelent. The hotel is under renovation, but was still clean and there was no noise or interruptions as a result.",5,5,0,0
"Only if there's nothing better
This hotel was 2.5 stars on a good day. Our non-smoking room smelled of stale smoke. The air conditioner was so loud it kept us awake. Everything was a bit outdated. On the plus side, the staff was friendly and accommodating and the location was convenient to the highway and surrounded by numerous restaurants, grocery stores and other shopping.",2,3,1,1
"Boutique hotel with 4 star prices = overrated!
Purple purple purple everywhere ~ if you have kids and like Barney perhaps this works for you! The lobby bar has an uber chic feel with high prices to go with it.
The age, regality of this hotel that made Herb Caen's columns with updates of whose who staying there on a regular basis have long since passed. Find it hard to believe this this hotel is still posing as 4 stars = living on reputation from another era. The decor looks like IKEA on steiroids, there is nothing upscale and what they call a remodel I call a can of paint. The bathrooms are original, dated and tired and management must have used 3 tubes of silicon to seal the tub. 
The check in was fast (perhaps few staying here) = was handed an upgrade but of course I had already ponied out for the rack rate through the hotel booking site and in seeing these reviews (wish I had read first) they are using Priceline to fill rooms. I had to go inside after waiting parked with door open outside for 5 minutes to track down the valet (there were 3 of them inside the door laughing and conversing but obviously not working). 
$60 for valet parking is absolutely outrageous ~ even in a major city <--- important that people are aware of this to avoid sticker shock.",2,2,0,0
"Excellent stay for a reasonable price
Stayed here for 4 nights with friends (took 2 rooms). Rooms are very nice, bright, clean with new modern furniture. Hotel staff is friendly and helpful.
Breakfast does not provide a wide variety of choises, but is also very good. Hotel parking is *not* free, but there is plenty of free parking space just near the hotel building.",4,4,0,0
"Wouldn't stay here again
Pros: Cool vintage hotel, no bugs spotted. Cons: Within 10 minutes of settling in, encountered completely naked man in hallway headed to shared shower, shared bathrooms had terrible water pressure and water would fluctuate from scalding hot to freezing cold, in-room air conditioner was very noisy, bathrooms seemed fairly clean but room was not, towels are thin and rough, only one semi-friendly employee at front desk...other one was completely rude, entire hotel has poor lighting, location is OK...several blocks to the nearest subway. In a nutshell, there are better hotels available in this price range....keep looking.",2,2,0,0
"one night stay
We attended a meeting in San Jose Ca this last week end. Although the venue was at the Fairmont we decided on the Four Points next door. We As we arrived on Sat night and left on Sunday afternoon we did not get to see much of the town. Everything seemed to be within walking distance of the hotel. Several types of eateries, movie theater and a little bakery just between the two hotels that we could not get enough of. Please note that both hotel charge a fee for parking but when we checked out we were not charger. They also gave us a 2:00 pm late check. for free. Our room (429 had a comfortable bed, feather pillows, white comforter, free bottles of water and a large bath tub to relax in. The room was large and had two large windows that did open 4 or 5 inches for fresh air. Friendly and helpful front desk staff.Would stay here again.",4,5,1,1
"Comfortable beds but....
I got a room and first thing i saw on the floor was crumbs and a piece of a candy wrapper! Then i went into the restroom and there was shoe prints on the floor, hairs on the side of the tub and sink. There was a piece of toilet paper behind the toilet then when i looked at the beds, it looked like they didn't even change the sheets or pillow cases, they were all wrinkled and i found a hair on the sheets. The mirrors were smudged and the headboards had dust all over them along with fridge. When i called the front desk i spoke to a lady and all she said was i'll send someone down ma'am and you can either change rooms or they can clean the one your in! NOT very professional she could have at least apologized and said we're very sorry about that we'll send someone right away! When the head housekeeper came to look at the room she was very nice and sympathetic and cleaned the whole room for us.",1,2,1,1
"It's true....
I drove up and was like hmmmm???? I went in and was like mmmmmmm?
I paid for my rooom opened the door and RANNNNNNNNN back for a refund,,,,,,,, True Story smh
The manager even tried to upgrade the room it was just absolutelt scarry. I though that I was going to have to call the authorities if I didn't get a refund. He hated it but he knew why.
I would never go back there.",1,1,0,0
"Perfect stay!
Just returned from a 1 night stay at the Harborside Inn in Boston and It was a perfect stay! Check-in was a breeze, such a welcoming front desk staff, everyone was so nice! in fact we received an upgrade to a king room! Our atrium room was spacious with a nice bathroom and had a very comfy bed! The location is perfect, you can walk to so many fun bars and restaurants and Faneuill Hall is accross the street! Can't wait to return to the Harborside Inn!",5,5,0,0
"Great Location - Great Hotel
This is the first time we stayed in this downtown Washington DC hotel. It will not be our last. We were here for the 4th of July festivities. The weather was over a hundred and humid. It is very nice to be able to walk to the museums, 15 minutes will get you to the national mall. If you get too hot and need a break you could walk back or jump on the metro. The stop, Metro Center, is located below the hotel. It is one of the stops that allow you to transfer to any of the lines.
The hotel is beautiful - very inspiring atrium with a lots of sun light. The room we had was very nice. It looked out over the atrium. Checking in and checking out was a little slow. The staff maintained their friendly and helpful attitudes through it all.
During the time we stayed. many visitors were in town for a large convention. So the check-in and check-out lines were long. One nice touch, there was an employee walking through the lobby handing out small cups of ice cream (soft due to heat) or mini milk shakes. 
The concierge was helpful in pointing out local restaurants and best way to get around to Georgetown. 
 You have to pay for parking - valet parking has limited slots and costs $40 per day. The hotel has a parking garage below it and park yourself will cost you $32 a day. The slots are a little tight.
Self park fees are not added to your hotel room. 
You pay your parking ticket at a machine located by the elevators which take down to the garage. 
The Hotel's restaurant/bar is the Cure and Bistro - offers late night snack menu and a nice place to unwind after a day on the town.",5,4,-1,1
"Stay there when it's cheap
We got a pretty good deal on this hotel - usually in the mid $200's a night plus tax, we paid $160 a night after taxes. We wouldn't have looked at this place twice at the regular price (we aren't exactly in the income bracket that would make us their target clients, though!).
Everything is clean and everyone is friendly, however far too much street noise gets in, and makes it hard to fall/stay asleep. I've stayed in plenty of downtown hotels - so I know there's no chance of eliminating ALL of the outside noise that comes with staying downtown - but I found this worse than normal.
.....and $15 a day for Wi-Fi? Get real.",4,3,-1,1
"Room and stay was okay..Aqua restaurant very strange
We had a very nice stay in Hilton..the room was good and facilities at the hotel are also good, except for $32 for parking fees..I can recommend people to stay in this hotel..
The only strange things that happened was that we went to Aqua to have our dinner, as we are vegetarian, we asked for Veggie burger..The waiter went inside to find if that is available, and cam back and told us that they do not have that in their rstaurant..because of which we had to order mushroom risoto..which was anyway horrible..Then the next night we again went there, and inquired about the veggie burger and this time the waiter told that they have it..we asked him, how come the waiter ealier night didnt know about this, and his answer was that , as he is also vegetarian, he knows about it..wow..that 's the funniest line I ever heard from the waiter..",3,1,-2,2
"One of my favorite hotels in Chicago
Spent one night here during a short weekend in Chicago. First night was at Hotel Felix, and while that hotel was OK, this hotel was MUCH better. Our room was very large with floor to ceiling windows, and while it was winter so I wouldn't take advantage of this but the hotel windows cracked open. This would be so great in the spring or summer. The hotel was very clean and modern. The hotel bar looked pretty cool too. The hotel is in a great location - close to several restaurants, bars, parking garage, etc.... I got this hotel on hotwire for $98 total with tax and tip. Great deal. We are hoping to stay at this hotel again next time we are downtown.",4,5,1,1
"OK
First time at Courtyard because it was close to LAX. It was also much cheaper than JW Marriott or the Ritz Carlton, which were my first two choices. The rates were crazy because they are in walking distance to the Staple Center. The hotel is contemporary looking and updated. I like being able to print out your boarding pass in the lobby. The check in was easy and go with valet parking for $20 because it cost the same to self park overnight in the parking lot. The room we stayed in was a double queen and bigger than alot of rooms I have stayed in. The only issues were a stain on the carpet that looked gross, they should really clean that asap. I did not like the placement of the bathroom. It felt like the toilet was next to the bed and I don't want to hear whats going on in there. Also, you have to touch the bathroom door handle to get to the sink to wash your hands. I would bet that door handle does not get cleaned. So be aware of the germs. There isn't an exhaust fan in the bathroom either. So ladies make your husband open a window before he goes in there, if you get what I'm saying. The bed could be better and the pillows are no good. I woke up with my neck hurting and my husband woke up with his back hurting.",4,2,-2,2
"Don't waste your $$...go elsewhere!
So my husband and I stayed here for a long 4 day weekend at the end of October...and we paid over $600 for the 3 nights, so we expected this place to be fairly nice for that price. First of all, upon check in, the clerk behind the desk made the comment (and this is a direct quote): ""we'll take your money..."" as we were checking in...mind you...we didn't even have room keys yet! 
Then, we get to our room and before we even entered it, there were crowbar marks on the door...THAT was reassuring! (NOT!) Then we get into the room and the bathroom doors wouldn't shut (there were 2 of them...a pocket door that separated the toilet, and the main bathroom door...neither would close all the way...). The bathtub had no drain plug (thankfully I wasn't planning on using the tub anyways...it was just a place we threw all our used towels). The table and end tables in the room all had cigarette burns and stains all over them. Oh, and the room had a funky smoky smell (though it was supposedly a nonsmoking room). And lastly, the minibar had also been pried open with a crowbar. The maid service was unimpressive: the second day, we got no soap, shampoo, or conditioner...just a single bottle of lotion (when we checked in, we had 2 mini soaps, shampoo, lotion, and conditioner....the second day, apparently they didn't feel we needed to clean ourselves...just slather lotion on...LOL!) They also scrimped on towels the 2nd day...we were given 2 for the both of us to share (previous day we had 4 towels), we were left 1 handtowel (previous day we had 3), and 1 washcloth (the previous day we had 4)... then they tried to overcharge $20 on the valet parking...
In all honesty, the only redeeming quality of this hotel was that it was located across the street from a CVS pharmacy, which was convenient. DON'T WASTE YOUR MONEY AT THIS HOLE! STAY SOMEWHERE ELSE IF YOU'RE PAYING THAT MUCH TO STAY IN DOWNTOWN CHICAGO!",1,1,0,0
"WORST HOTEL-DO NOT STAY HERE!
I have stayed at this hotel twice now and once at the Omni in Autin Texas. All experiences have been the worst hotel stays ever. The front desk staff, specifically ""Brandon"", was extremely rude to me and had a horrible attitude. They wouldnt let me check into my room until my business partner arrived because the room was in his name, even though I had the confirmation number and the credit card used to book the room! They made me wait over 3 hours in the lobby! I would have left and gotten another hotel had it not been for the other hotels in the area being completely booked and being here for a seminar.The room rate for what you get in a room is also overprised. I have stayed at better Comfort Inns in my life. The marble floors in the lobby does not make up for he rude staff you will encounter. I have never been treated so rudely by a hotel staff member in my life, and I will never stay at an OMNI Hotel ever! Stay here at your own risk!",1,1,0,0
"Coackroach in room!! Very disappointing experience.
In April 2012, my friend and I stayed at the Paramount for 2 days and left before our 3rd night when we found a huge cockroach in the bathroom! When my friend reported it to the front desk, they gave us a breakfast voucher and discount coupon for our next stay! Are you kidding - I will NEVER stay there again. We returned to the fronk desk and checked out immediately. Since we had booked and prepaid the room using getaroom.com, a refund for the night we were not staying could not be processed then and I had to follow up with getaroom. The only refund we received was for the night we did NOT stay and offering a discount for a future stay was ridiculous! To start, upon our arrival, the double bed room I had reserved was not available, so we had to share one double bed (after refusing a room with what was clearly NOT a double bed). We stayed 2 nights, switched rooms twice and then checked out before our last night due to the cockroach. The front desk staff was disorganized and overhearing other guests checking in, it seems that switching rooms here over the course of one's stay is the norm. Customer service was lacking especially when I was quietly speaking with the clerk at the front desk about the cockroach and getting attitude from the clerk! I could have easily spoken much louder to share my experience with others in the lobby but did not. Their response or lack thereof, we disappointing to say the least. This was the most disappointing stay I have ever had after many trips to NYC. I will never stay there again and strongly suggest other hotels with better facilities and better customer service.",1,1,0,0
"Noisy Neighbors
Don't stay on third floor. Smoke will drive you out of here. Other ""guests"" were entertaining all night. I was invited to a room with African Amercian girls. Their request did not deserve a response.",2,1,-1,1
"Disappointed
I have just returned from a stay the renowned W hotel, and as we usually stay at W hotels or SPG hotels I was completely shocked at the hygiene levels in our room. We checked into the corner room on one of the top levels and as I went into the bathroom I noticed that the toilet was dirty as were the tab tops. The tables looked as they had not been wiped down at all and still had black smudges and water marks (from an eyeliner or mascara). The bed sheets were also stained! Having called the 'reception' to explain the situation I was told that the manager would pay a visit to the room, however after a 30minute wait, a cleaner was sent to our room who said she did not have the right cleaning equipement to wipe down the tables and that the black marks would not come out. I then demonstrated using a tissue. After a couple of calls to reception a manager was finally sent up and having seen the state of our room she apologised. At this point we had been waisting time in our room (1.5hours) having to explain simple hygiene to a world renowned hotel group. Our trip was to celebrate our anniversary and this experience took out valuable time we had planned together!
As an SPG platinum member we were really upset at the state of room especially as we were unable to check into our room until 2pm as it was being 'cleaned'.
On a more positive note the hotel is in a great location and the bar/living room area was nice. The higher level rooms have a great view, but after this experience I would be reluctant to stay here again.",2,1,-1,1
"No complaints
Somehow I got this room for $109, which I think is a great price for this area. I have really no complaints, everyone was friendly and helpful. Yes, no pool, get charged for wifi (but wasn't added to my bill for some reason), but such a great location.",4,4,0,0
"Awful.
As I finished checking in, the staff person tried to give me a key to a room that had already been checked in. ""Why is it giving me a key to a room that has already checked in"" the staff member said. I knew I was in a treat at this point ...
A short while later the front desk person rechecked me in, this time to an unoccupied room on the second floor. Upon walking to the room you are greeted by what looks to be chipped paint and a general musty smell. I open the door to the room and the fire detector was placed on the drawers, next to the TV. Some sort of wire was placed on top of the closet. A pacifier lay there innocently right next to the bed. Determined not to let these minor details ruin my trip, I try to make the best of it.
Because there wasn't a ""privacy"" sign in my room, I went to bed without putting one outside. I was woken at 8am from a housekeeper. I told her that since I was just staying two nights, I didn't need anything, not even towels. She seemed satisfied with this and went on her way. When I arrived back at the hotel I found that the housekeeper and indeed entered the room and did not clean, however thought it would be good to just take all of our towels.
I went to the desk and found a queue of folks looking for towels or expressing frustration at having people try to get in their rooms in the middle of the night (probably from their key system).
Overall, the Quality Inn 10815 N I-35 is terrible. I would happily pay more money to stay at a nicer place to feel more safe and clean. If you don't mind finding clumps of hair in the shower and dirty towels, perhaps this place is for you. The AC was very noisy. The breakfast was non-existant, juice machine broken, long line just for english muffins and a few scraps of sausage. I was able to squeeze out half a cup of coffee of the dispenser. This experience was not what I would expect from a Quality Inn.",1,1,0,0
"Great view, good service, ok neighborhood.
The design of this hotel is very nice and new. The room was small but the window wall and view made it feel much bigger. Window opened which I always like for fresh air. Bed was reasonably comfortable, pillows not so much. Bathroom was very nice with huge shower although it was very hard to figure out the fixtures and you'd get a blast of cold water from the hand held if you turned the knobs wrong. Double sinks and big counter a nice plus. Best part was the nighttime view from the empire state bldg one side. The front desk was helpful and cheerful. Thought the $350 price that included parking an OK value but NYC that's what you pay. Of the 3 Kimptons I stayed at on our east coast business tour, this was our favorite.",4,3,-1,1
"Room was dirty, some amenities unavailable
I was really disappointed with this hotel. Granted, I knew it was a budget hotel, but I still have the expectation that the room will be clean and the services advertised will be provided. I was disappointed on both accounts.
For starters, it's not in a good neighborhood. I was a single woman traveling alone, and they gave me a room around the back of the complex that backs up to a warehouse lot or something. The door was hidden behind the stairs to the second floor. It felt very unsafe. 
Second, the room was in complete disrepair. The television barely works and the 8 cable channels they get are too fuzzy to watch. Half of the lights in the kitchenette were burned out. And the room was filthy. I walked across the floor a few times in white sock and when I took them off the bottom of my socks were dark brown. Don't even look at the bathroom floor. It was disgusting. (one word: hair).
Then the internet went out. I called to ask if it was just my room and they told me it was hotel wide. When I started to ask a different question (about the heater that wasn't working in my room) the clerk hung up on me. Also, the hotel advertises that it has an agreement with an off-site gym for guests to work out, but management has let this agreement lapse, so again I did not get a service that was advertised.
This was my first time staying at this hotel, and I will not be back. I usually stay at this chain's other location north of the city, but it was booked last weekend so I went here instead. Big mistake. Stay away, even if it costs you a little more money.",2,1,-1,1
"Not all rooms are alike
After reading the raving reviews on this site, I may have set my expectations too high. 
Staying for business, I got a room on the 2nd floor right by the elevators which (a) was noisy hearing children & others making noise while waiting for the elevator & (b) didn't have the spacious bathroom which many others wrote about on the site [regular showerhead in a small bathtub in a small bathroom - no separate shower]. 
In all my corporate stays with SPG, I've always gotten nice rooms but this one felt like it could have been the worst room in the hotel. 
On the plus side, parking was free as they had a large parking area and the Domains restaurants were walking distance away. Since the hotel is away from downtown, the exterior area is quiet at night (even if the hallways were not).",3,2,-1,1
"Fantastic Location/ Dirty Rooms
Plus: Incredible location. Overly friendly, efficient staff. Free WiFi (with great tech staff if you cannot connect at first try) Minus: dirty rooms. Chipped paint in the showers. Dirty carpets. Paper thin walls. Very noisy. Red Roof has certainly got the location. This ancient hotel sits mere feet from the heart of Michigan Avenue, shopping, restaurants and only five minutes from Lake Shore Drive. The staff at this hotel are friendly, helpful and quite knowledgeable about the city, the area around the hotel and seem to go out of their way to make every guest feel welcome. Unfortunately, this hotel is dirty, and is in desperate need of new carpets, new bathrooms, new tiles, new windows, new everything. It also needs a full-time cleaning staff who understand how to clean and hotel and make it stay that way.",2,2,0,0
"You are paying for location
I've stayed here a few times and the bottom line is: Expensive, Small Rooms, Good Amenities and an excellent location. If it's a short business trip the expense is covered it's very convenient, but there are many better value/style alternatives spread out around the city.",3,3,0,0
"Very Satisfied...but...
I was very satisfied with this hotel - it's location and proximity to everything in Downtown Chicago was just superb. 
The room was exceptionally clean and fresh. Every nook was cleaned and wiped down as I would expect from any hotel at this price range.
Housekeeping services were first rate.
The bathroom was gigantic (I do believe we had a wheelchair accessible room) - I did find the ""open shower/no door"" a little strange - but grew to like it over the 4 nights I stayed there.
Customer Service...a different story...I found 1 particular agent EXTREMELY RUDE and condescending. When I initially booked the room a week prior - I was told that the parking package I selected included valet parking and she was adding complimentary internet access. Upon receipt of my email confirmation of the reservation - I noticed that both Valet Parking and Internet access were noted as ""add-ons"" - I quickly called back - where she assured it was listed in the system. Unfortunately I took her word for this and didn't demand written confirmation so upon my arrival - I was notified that my package only included ""self-parking"" and internet is ""never complimentary""
I gave up on the parking situation as the agent downstairs was completely unwilling to look into my concerns. As for the internet - I was referred to SHIRLEY (operations manager I believe?) who basically said ""if you can't remember who you spoke to - we cant do anything about it now..."" - I suggested she look into my initial booking and I'm sure she could at that point tell who was taking reservations in house that evening - she refused. As for the internet - she said ""since you need and it seems to be a big deal to you - i'll do it for 50% off"" - at this point I was tired of arguing to just accepted her terms...
Other than the one rude and condescending agent and Shirley - I have no other complaints and would definitely return - but on my next booking will be taking down names, times of conversations and demanding written confirmation of terms if they differ from the standard email...",4,2,-2,2
"Shabby Stay at Park Central Hotel, NYC
As soon as we walked into the lobby we knew this place was bordering on being a dive. Long check in line and very mixed bag of people. Front desk looked like it was a 'front' with horrible long black curtains masking something in the background. Upon getting into elevator could not push button for floor. Others in the elevator explained that you have to push the floor button outside of the elevator to access floor. No one at the front desk bothered to tell us that. In addition for such a large hotel it did not have enough elevators for the many people. We had to wait for the two elevatosr to return to the lobby 3 times before we could board it.
Room had no radio/clock (which should be a basic feature), no coffee maker (should also be a basic feature), and faced a dark courtyard (so you couldn't really tell what time of day it was). Mattresses were lopsided, pillows were lumpy and sheets were bordering on coarse. On our 2nd day (which was also thank goodness our last day) there was one towel, one hand towel and one washcloth for two people in a room with two beds. Guess housekeeping can't count as it was obvious two people had slept in the two beds. Guess I expect too much common sense. The carpets in the room and hallways were filthy and didn't appear to be vacuumed too often. The walls are paper thin and we could hear every door slamming in the hall way and loud voices projecting through the walls. As well we could hear the tv next door through the walls. The water pressure on the 5th floor was weak. The bathroom is so poorly designed that you can not fully open the door as it hits the toilet! Finally the room was very overheated. We tried regulating the dials inside the radiator turning one to the coolest setting and the other to fan and received hot blowing air. My husband who is usually cool or comfortable turned off the regulating dials as he got nauseated from the uncontrollable heat. We tried opening the 'key locked' window in the room to no avail.
We frequent NYC regularly and this was a spur of the moment reservation made because of the location. After all this is NYC how could a hotel offer such low standards and still be in existence? We won't assume anything in the future and let down our guards.
Spend the extra money and stay somewhere else that at least offers clean rooms, basics such as a clock radio and coffee maker, and boasts of comfortable beds and pillows. We were never so happy to get out of there on the morning of our departure at 6 am and make ourselves more comfortable at the La Guardia terminal which is not great, but at least it's cleaner than the hotel. Flying home on a small plane I was able to take a nap which provided some decent sleep which I was not able to get in the hotel.
It's hard to believe that people posted positive reviews of this hotel received as it does not warrant a rating higher than poor.",2,2,0,0
"The best stay
This hotel is absolutly fabulous!! we enjoyed every day that we stayed there!
Its very clean and smells very good!
The housekeepers are very nice. 
The meals are delicious. The waitresses are amazing!!
The location of this hotel is just perfect for guests, walking distance to restaurants. 
Very close to shopping, like the mall and groceries and entertainment locations.",5,5,0,0
"Extremely Disappointed
I don't even know where to start with this hotel... We booked this hotel on Priceline- we figured that since we were only in Memphis for two nights, we didn't really mind too much where we had to stay. I will NEVER make this mistake again. 
The experience at the Crowne Plaza started off on the wrong foot when we got straight up rudeness from the manager who checked us in. However, we brushed it off and went up to our room hoping for the best. I can say, without hesitation that this is the worst hotel room I have ever experienced. The beds are hands down, the WORST beds I've ever slept in (my friends and I actually decided to sleep on the floor the second night). We woke up from a restless right with back and neck pain. The bathroom had some sort of red (blood?) stains in it which freaked us out. The air conditioner was dripping and that wound up soaking one of my travel bags before we realized what was happening. Room service promised 20 minute service but it took 50 minutes. We tried to take advantage of the pool, but the staff decided to clean it in the afternoon- when people were trying to swim. Parking costs $15 which is kind of ridiculous since this hotel isn't even in the downtown area.
One pro of the hotel is the shuttle service. The drivers were very helpful and friendly. No complaints about that. We did speak to the hotel staff upon departure in regards to all our complaints. We got a lot of excuses but not much we could do at that point.
Last time in Memphis, we stayed at the Peabody- that was one of the BEST hotel experiences I've had. Do not make the same mistake we did. Spend a little more money and go for quality.",1,1,0,0
"NOT so paradisacle...
My husband spent HOURS researching somewhere to take me for a surprise weekend getaway. The Paradise Point was what he came up with... boy did he regret it! This place is SUCH a dump! I don't know who rates these hotels, but it was rated as a 5 Star. Well, apparently the Motel 6 has jumped in it's rating as well. If this is a 5 star, then is the Four Seasons a 12 star?? My husband had booked a King room. We have a baby, and luckily I had called ahead to ask about cribs. Well, this ""luxury"" hotel does NOT have cribs, so I brought my own. Thank goodness, because if they did, I can only imagine the condition that it would be in. So when my husband went to check in they told him they ""only had queen rooms available."" He said, ""I booked a king!"" They said, ""Yeah.. whatever.. we only have queens."" Disappointed, we headed over to the room. They also charge you a fortune for SELF PARKING right in front of your room. Ridiculous. When we walked in, I could BARELY breathe because it smelled so bad. When I walked into the bathroom, it was covered in mold, and there was a cultured marble counter top, with a plastic toilet and shower. NOT the ""marble"" bathroom pictured and described in the ad. It was so disgusting there was no WAY I would go into that bathroom. And it said ""Walk in closet?"" Perhaps a cockroach could walk in there! Then our room was on the street, as it was advertised as a ""Garden room on a private island."" Yeah, so private that we could hear the songs people were playing in their cars as they drove by, and their headlights shined into our room. We called and spoke to the manager and demanded to be moved. Meanwhile, I went back out into the car because I couldn't even stand the smell. Suddenly 4 King rooms became available. How did that happen?? So the manager moved us. When we arrived in our new room, it smelled almost as bad, but was so humid I couldn't stand to be in there. Same bad bathroom, and there were dried drips of semen on our brown bed cover. The floor was so dirty I couldn't walk on it, and the bathroom was covered in the same mold, and paint was peeling off of the walls. REALLY?? This is 5 STAR?? I don't think so. It was so disgusting. My husband was mortified because I was so upset and he was trying to do something nice for me. The manager offered to move us again, but I said, ""I'm starving and don't want to waste any more time waiting to be moved to more of the same."" This had already taken over an hour and a half. They came and cleaned our room to try and make it better. The manager said that he would call us and bring a dehumidifier... he did neither. He did not offer to comp us dinner or anything, only to refund our money and send us back home. After driving 4.5 hours, that wasn't really an option. The grounds are VERY sub par, and when we checked out, the girl seemed totally put out that we received a SLIGHT discount. I couldn't sleep because there was a heater from 1969 that was in the wall and kept turning off and on very loudly. Honestly, the property looks like it was built 50 years ago and hasn't been touched since then. The pools are horrible, and it smells awful. The only thing good I can say about the place is that the restaurant was really good. But seriously, RUN for your lives. This is a 2 STAR property. They should be embarrassed!!",1,1,0,0
"Very pleased!
Staff was extremely helpful and went out of their way to accommodate us. I would definitely recommend this hotel (and already have) to others. An excellent location and the rooms were very nice and roomy. I would definitely stay here again!",5,5,0,0
"eat Haggen Das ice cream while soaking in your large tub filled w/ environmentally-friendly bath crystals!
My new favorite hotel; I can't say enough! I never ever thought I'd recommend someone get married in the SeaTac area, but you should have your wedding here!",5,5,0,0
"Skip this place, Nicer and Cheaper Rooms Available Close by
I was there recently for a company training class-- and I was not impressed. This hotel, in my oppinion, made our company look bad. Wished we had selected a different venue. The staff was very rude and unaccomadating, including the general manager. Not very friendly at all. We received better customer service at the McDonalds. We had double occupancy, but the rooms were so small with double beds that it was very uncomfortable. To have separate rooms was $125 which seemed high to me for the quality of the rooms. (I actually did decide to leave and check in at a DAYS INN close by for a cleaner, larger room, with more amenities. Was very happy with that decision.) The breakfast was subpar, our eggs were still frozen. It was fairly clean, and while the front desk staff were not very friendly or polite, I will admit that the maintenance staff were excellent...very nice and accommondating. But I can't imagine why our company selected this place, but plan to offer feedback to change venues for a number of reasons. I could not and would not reccomend this hotel.",1,2,1,1
"An Unenjoyable Stay
The Downtown Sheraton in Denver is cavernous complex obviously geared for the convention trade. After stays in Denver separated by 16 days, I found my time at the Sheraton unpleasant at every turn. The front desk at my check-in was brusque to the point of rudeness. When I finally found my room (the elevator did not display the floor number) after hauling my luggage for what seemed like a forced march, I found my supposedly upgraded room dusty and in need of a wipe down that I did. The room was very cramped to work in and to watch the TV, I found myself rearranging furniture. The sink cabinet in the small bathroom had several inches of space at each end that was perfect for toiletries to fall on the floor. You will be charged for internet use—which is interesting when compared to theoretically lesser hotels—Staybridge Suites in Reno and the Holiday Inn in North Hollywood that offer it for free. If you arrive late on a Saturday, do not expect laundry service until Monday. The restaurants and lounge are pricey and unenjoyable. Luckily, there is a Peet’s so at least you can get good cup of coffee. The gym is huge, but several pieces of equipment were inoperative and there seems to be no system to report it. The club floor is like the rest of hotel—cavernous—but lacking in amenities when compared to other hotels. All in all, for Starwood Preferred Guest members, unless you’re attending a convention—stay at the Westin, it’s a much more enjoyable experience.",2,2,0,0
"Disgusting
My company (fortune 500) scheduled a 2 day management meeting at this location some 5 weeks in advance of my arrival. The hotel staff, including management, did not have any knowledge of this meeting and offered no information on same during several phone calls in advance to reserve a room. Upon arrival, the room reserved 2 hours prior was not available. The room offered and without corporate or group discounting was filthy and disgusting. The air conditioner was inadequate, The level of unsanitary conditions due to the filth was remarkable. The food in room service was almost unedible. The food provided during the metting sessions was equally horrible. I will never saty at another Doubletree again, unles the facility is new or very near new. This place should be avoided at all costs.",1,1,0,0
"Not great, very poor breakfast
Location of this hotel is good, but most rooms don't have a view at all, like ours. The room was decent, although the walls are a bit thin.
No free wi-fi in the rooms, only in the public areas. I think free wi-fi should be available in all hotels in this day and age.
No pool or bar, but you are allowed to use these facilities at the nearby Holiday Inn. The bar there was nice but the pool was cramped and next to the road/parking lot.
Breakfast was the biggest disappointment though. It is open from 0630 to 0930, but the line was massive at 0830. It took us about 20 minutes to get our food, then there was nowhere to sit down for the 4 of us. We ended up having to sit on a sofa in the lobby area, not good. We went back to get some more coffee and food but at exactly 0930 they had cleared it away! Ridiculous, we were not happy. I complained to reception who apologised but said it was because it was Spring Break. That is no excuse, what will they do in the summer? The breakfast room is obviously not big enough for the amount of guests in the hotel. We were told to get there as soon as possible after 0630 if we wanted seats - well that's really convenient, I don't think so! 
The fact that it is served on flimsy paper plates, cups, and uses cheap plastic cutlery is a big turn off too. I think this is a big mistake by HIE. It feels really ""budget"" and spoils the whole experience. The food was poor too. Warm bananas (honestly, as they were near warm food!), cold scrambled egg and bacon. I'm sorry to say this but in America your bacon is awful most places! Thin, crispy and hardly any meat on it. Maybe that's the way you like it, but come to the UK for a proper breakfast!!! 
My kids are a bit fussy but their eyes lit up when they saw the pancake maker. Unfortunately it wasn't working at all for any of the 4 days we were there.
Parking is a rip off, but luckily we didn't have to use it. To be fair, I think most hotels in this area charge a lot for parking. Public transport is great in San Francisco, so ditch the car!
We didn't find the staff too helpful or friendly either, apart from one lady at reception who managed to get my wife a cup of tea as there was no hot water available at breakfast.
So overall, I would not recommend this hotel and wouldn't stay there again. There are much better alternatives. My holiday brochure had stated ""Complimentary Full American Breakfast included"". I'd have rather paid for a decent breakfast.
By the way, the Alcatraz night tour is HIGHLY recommended, it was brilliant.",2,2,0,0
"Mediocre Hotel, Great Location
This Hilton has a terrific location for downtown San Diego/Harbor sites, restaurants, waterfront, etc. The interior is nicely done. The rooms are pretty generic, somewhat better in the adjacent upscale section. Downsides: no wireless (good luck with your iPad); very poor in-house restaurant which had closed by 9:00 the evening I arrived; valet parking ONLY at $40.00 a night. If you are not parking and plan on dining out every meal, this is a good place to stay and access the Gas Lamp and Harbor areas. Otherwise, this part of San Diego has many other choices at similar price with more up-to-date amenities.",3,4,1,1
"Avoid at all costs
The Manhattan at Times Square Hotel was - without any shadow of a doubt - the worst hotel I have ever stayed in in New York. The reception staff were rude and incompetent. At one point I was woken by security and nearly ejected from the hotel because a member of the reception team had failed to enter my booking correctly, or ""made a small error"" according to a terse manager who I spoke with.
Secondly, the hotel internet system crashed for three days during my stay with no noticeable effort being made to fix it despite numerous requests from paying guests. Also the hotel is advertised as having free wi-fi - with the implication being that this is available in rooms. This is deliberate obfuscation on behalf of the hotel. The free wi-fi is only available (when functioning) in the reception area at public computers. The in room internet is wired and costs around $17 for 24-hours (no refund was offered during the two days when the internet wasn't working by the way).
All in all this is a dreadfully run establishment and far too expensive. You can do better than this in New York. Avoid if at all possible.",1,1,0,0
"Ever busy, next to MOMA, expensive for every extra
I have stayed at the Hilton many times and it is usually as busy as can be. The amenities for Honors members with high status are not so hot, although since everything is so expensive that the free Continental breakfast (restaurant or to go at Starbucks) adds value, certainly. These are true NY prices here, with a high markup on every purchase or service.
The rooms are large for NY hotel rooms, with the bathrooms tighter. The spacious desk has a table underneath it that can be rolled out to double the usable surface for work, dining, or for kids to play on. That is a nice touch, especially for an extended stay. The rooms are clean and comfortable, including the beds. Not a great hotel for views from most rooms, although on the north side you can catch glimpses of Central Park if up high enough.
The elevators are pretty efficient at handling the crowds, and check-in is probably as efficient as it can be. Sometimes the taxi queue can be long. 
Right out the door are the famed halal chicken carts, with the one that is the original and longest line on the southwest corner. The southeast corner of the same intersection is a yet another branch of the same halal empire. Imitators abound. There is also a huge Duane Reade pharmacy/convenience store across the street and up a block, and you can get anything you needs there.
The hotel hosts lots of meeting and conventions, but is also an excellent place for tourists and visitors to stay. Close to theatres and Times Square, but not right in all the madness. Excellent dining all around -and Radio City and Carnegie Hall are each a five minute walk. You can enjoy some of the best entertainments of NY right in the area, and subway (R line) is a few blocks away.",4,4,0,0
"Much more than I expected.
Last time we came to Chicago we stayed at the Peninsula. This time after reading so many great reviews on the Waldorf we decided to try it. I have to say that it has surpassed all expectations. It is beautiful, clean, quite and in a great location. The door lady is so nice and makes you feel right at home. The next day she greeted us by our name. This did not happen after 5 days at the Peninsula. The room is very spacious and beautiful and everything looks fresh and new. We will stay here for sure on our next visit.",5,5,0,0
"Will not stay at this hotel again!!!!!
I read a review from a customer who stayed at Ft. Rapids on June 25, 2012. She stated that she had several items in her room that was broke and the room was dirty. A member of Ft. Rapids Management replied to her comments stating that “Guest rooms are thoroughly inspected by trained staff members before each new guest arrives.” I couldn’t help myself, but I busted out in laughter. I thought if that was the case I would not be on this site writing another bad review about the same things that this lady and her family experienced.
My wife and I stayed on the 10th floor at Fort Rapids on July 11, 2012. The room was horrible!!! As soon as we walked in our room, we started seeing problems with the cleanliness of the room. The carpet looked like it had not been swept. No remote control for the TV. The room had three lamps, one lamp did not work and the other two had no light bulbs. The bathroom had five lights over the mirror and only two light bulbs worked. We asked a housekeeper for some light bulbs and we never seen her again. The alarm clock read 5:05 PM during our 16 hr. stay. The comforter had some type of white residue on it. The side of the Jacuzzi was dirty and had dried up cheese on it. And on our way to check out, the elevator smelt like urine. We advised the front desk of all of the issues upon checkout and she replied,” Would you like your receipt?”
These folks obviously don’t take pride in their work or the hotel. Don’t waste your money; I know I won’t waste mine again!!!",1,1,0,0
"Rude hotel staff, loud guests until 4am
I live in San Diego but decided to get a hotel room nearby for the night as a chance to escape my usual environment and relax. I was shocked by my treatment from the hotel staff. I tried to be friendly and make conversation as well as ask questions about the hotel and my stay but was met with short answers and complete rudeness from the man at the desk. I stood in shock as he gave me the hotel map and circled my room without saying a single word. No ""this is your room number"" or even a thank you. I did not expect this kind of treatment at a respected and recognized hotel chain such as travelodge. The quality of my room was below average and it looked quite old; it didn't feel clean. The bed was hard and uncomfortable but at least the sheets were clean. For whatever reason, the guests in the room next to mine decided to stay up until 4am going in and out of their room. I would have called the front desk to complain but I did not want to deal with the employee's attitude again. Overall I realized I should have paid a little more for a better quality hotel.",3,1,-2,2
"Beautiful setting, great health club and pools
The Houstonion is certainly different to your standard Houston fare. Set in a park like setting with beautiful old tress, it is low rise and quiet. 
 The rooms are pretty good, well kept and spacious. Initially I was in an interconnecting room and there was quite a lot of noise through the interconnecting door, but they happily moved me to another room. It had free wireless which worked reasonably well, but they do charge$15 per night for self parking, which I thought was a bit much. 
The lobby area has a club like atmosphere, fireplaces and deep armchairs, but it was very quiet during my stay, almost a little too quiet! Its on site dining facilites are a bit limited and I could not get a decent cup of coffee when the restaurant was shut.
It is located in The Galleria area west of the centre of Houston, but very convenient for the big shopping centres.",4,4,0,0
"Probably a good deal for tour groups
New York and London are the two most overpriced hotel markets on the planet, and the Belvedere is an example. For a two night stay with no extras and including a discount, the bill was $700. This is not a grand hotel: in any Asian capital it would be considered a two star establishment but in NY it claims four star status. The marble foyer gives an idea of what it must have been like in the early 20th century, when Art Deco was all the rage and the Belvedere was built. In the 21st century it's showing its age. The room I stayed in was acceptable but was dark at night because there were only dim bed lamps and no overhead light, the carpets in main corridors really need replacing, and the elevator service is absolutely frustrating. There are only two elevators to service 17 floors and because the Belvedere seems to specialize in accommodating large European tour groups, the elevators fill up very fast. I was on the 11th floor and in the morning often had to let two or three elevators go because they were full, so I waited literally for ten minutes simply to get an elevator ride. I didn't have breakfast (not included in $350 per night charge) because I found the restaurant reeked of fried bacon from breakfasts past, so went next door where they serve a reasonable breakfast for half the price. The hotel placed a $150 hold on my credit card for incidental expenses when I checked in, then placed another $15 hold when I borrowed a hotel umbrella. Internet is extra, parking of course is extra, so I think the only guests who get reasonable value for money must be the tour groups. It's a good location, close to Times Square theatre district, but I'm sure there must be better places to stay for the same money if you're not in a tour group.",3,2,-1,1
"Great bargain for the service and location in Hillcrest
This is my second stay at Sommerset, and will continue to be my hotel of choice as long as they keep up their good job. For a 3-4ish star hotel, it has spacious rooms that are clean, and decent furniture. Mattress is comfortable as long as you're okay with a little softness. Two small things -- the dining room table was wobbly, but a repair person QUICKLY replaced it with a fine table. Second, the toilet flushing was somewhat weak, and cause one plunging experience -- again, the hotel tech staff we're on it immediately. Overall, I recommend without reservation.",4,3,-1,1
"Very Good Stay
We stayed for four nights in January. Location is great, not far from many of the places we wanted to see. We had a suite with a small kitchen. The room was of a decent size and very comfortable. The rate was very reasonable for a nice NY hotel room. We enjoyed our stay so much that we already booked a stay for March. The staff was very helpful in getting us the best rate for our next stay.",4,4,0,0
"Good hotel if you want a Times Square location.
Great location if you are visiting to see some Broadway shows. It is not a great location if you don't like to be in a very crowded part of the city. Right outside the hotel was always packed with people. tour buses, people selling tours, etc.
Parts of the hotel are still under construction so there is only a partial lobby and it was extrememly crowded in the mornings. There were also really long waits for the elevators in the morning. The rooms are very small but everything looked new and clean. Our bathroom had a terrible odor but they were unable to switch our room because the hotel was sold out. They put a high poweredl fan in the bathroom that took care of the problem for the remainder of our trip. The price was reasonable for a room in that area of the city.",4,3,-1,1
"Outstanding mid-town hotel
Everything about the London Hotel in NYC was outstanding: location, price, accommodation, staff, food. All first rate at a reasonable price compared to its peers.",5,5,0,0
"Maxwell
Great hotel! Some issues with the Wi-Fi but overall a very nice place and cloase to Seattle Center. Easy walking distance to activities. Nice rooms and friendly people. No breakfast but I didn't mind.",4,4,0,0
"Perfect Location, no problems during stay.
Being at Grand Hyatt New York you are mostly inside Grand Central Terminal. Easy going in and out Manhatan. You can easily vist the East side or take S Shutle Subway to Times Square. Express Trains 4 and 5 go up and down.
Totally Refurbished and with a trained staff i´ve stayed 5 nights during November 2012. They also have a very good Concierge to make restaurants and shows indications. 
If you wish a central, clean, refurbished hotel, with also a small market inside. This is it.",5,4,-1,1
"Disgusting, dirty awful place
Arrived at the Windsor Inn which was booked for me by someone else. Was given a 4th floor room (walk up with HUGE suitcase). Asked if someone could help me. They looked at me like I was from outer space. The room was so small, the bed was tiny, no blanket to speak of. Moldy shower and walls, Loud ac and fan in bathroom. Travel all the time. This is HONESTLY the worst place I have ever stayed! Flew home a day early, they wouldn't refund my money. Make you pay when you check in.",1,1,0,0
"Stay at the beach
You have to pay attention when you are first looking for this hotel. The street is kind of hidden and it is congested getting there (what else is new for San Diego).
When you do get there though, the staff is VERY friendly - offer suggestions on where to eat and things to do with the kids. Hotel is comfortable and clean. Breakfast is a bit crowded but lots of choices and good. Overall this location is great - close to the beach and all the great attractions of San Diego.",4,4,0,0
"Will think twice before staying again.
I booked a non-smoking room for one person for one night. When I arrived from an overseas flight, the driver did not assist me with my luggage into the van or open the door for me to get into the van. No seat belt was available. Upon arriving at the hotel, there was so much noise being made by the service help that I could not hear the desk clerk. The desk clerk tended to me with his foot up on the counter the entire time he was saying to me that when I sign up for a room online there is no guarantee that I will get a non-smoking room or the kind of room I request. After much discussion, he gave me a non-smoking room but told me that in the future it may not be so easily done. Very glad it was only for one night.",2,1,-1,1
"MOST PLEASED!!
This was a family vacation to Seattle and all of us could not have been more pleased!! The staff was VERY helpful, friendly, polite~~~ felt like a celebrity most of the time with all the doors being opened for us upon exiting and entering the hotel. Our double room and double bathrooms too~ and THAT was very, very nice. It made things so much easier for all of us. The beds were comfortable, view was decent, room was clean. The house keeper for our floor was so friendly~ stopped and visited with her for awhile~asking how we were, etc. 
The location is perfect for access to everything. Monorail is in the mall right around the corner, Pikes market is not too far away~ bakeries (ms?)... 
Can not say enough good things about this Hotel and its staff!!!",5,4,-1,1
"Great stay!
Drove down from Orange County for a relaxing day in San Diego. Got a deal on Priceline-great check-in with the front desk-cookies in hand..check plus* Dropped suitcase in the room-went down to Happy Hour-great value...but how about some music or something to liven up the place. Anyways..started a few conversation with other guest sitting at the bar.
Front desk recommended Donovan's Steak House in La Jolla, and made reservations for the shuttle to take us. It had started to drizzle, and was glad I didn't have to drive. Met a great young couple who were celebrating their 2nd anniversary-THANKS FOR SERVING !
Our room was facing the pool, and although we could see the freeway-we slept like babies.
Room was nicely decorated, clean and I would stay here again. Staff was very helpful, and the grounds well maintained. I would stay here again.",5,5,0,0
"Functional, clean and breakfast was great!
We were nearing the end of our epic girls road trip. It was a busy weekend in San Fran with the America's Cup. We spent several hours online looking for accommodation, then finally resorted to hotwire to help us out. We ended up here at $150 a night. Not located near really anything, but here are my thoughts on it all...
Arrival - there were dodgy people hanging out at the desk, staff were as friendly as one would expect. Parking was a bit tight, but we found a good spot and just left the car there for the two days we were here.
Rooms - surprisingly very clean. Bedding was newer and modern. Beds very comfy. Fridge, coffee maker and all the other standard amenities. Towels were very cheap and thin. 
Pool - clean - didn't look like it had much use, but nice touch.
Breakfast - excellent fresh and healthy options. 
Wifi - free! Worked!
We brought our bikes, and found it was really easy to get to and from the hotel. If we did not have the bikes, it would have been expensive getting in and out of this area. Very out of the way.
Wanted to go to a tranny show, for Asia SF was only two blocks away. (it was sold out) Rocco's - featured of Diners, Drive-Ins and Dives was three blocks away - great meal, great service and super close. Wonderful food, well price, huge portions - super yum.
Low point - in the morning, there were shopping cart people hanging out on property. A bit un-nerving - they kept walking by the room - had the curtain open, but had to close, just to creepy. Was a bit worried there might be a break in over night. It never happened, but was not the greatest spot in this regard.",2,4,2,2
"My feedback Excellent place to stay.... I get more with what I paid forTHANKS
Thanks, I got more than what I paid for.I really enjoy my sta at this hotel....
thanks",5,5,0,0
"RUDEST and WORST Customer Service EVER!
Don't buy the groupon special!! If I could give no stars I would! I was planning on buying the more expensive option ""Valid for check-in on Friday or Saturday."" I called to make a reservation for check in on Saturday and stay saturday and sunday night. When I talked to the lady she said ""No it's only valid for check in on friday."" I politely told her that the group on special states that it can be friday or saturday and the fine print also gives you that option. She was very rude and said it was a mistake and she would not do it. Then she said she would see if they even had a room available for me, coming back to say ""you can only book a reservation if you get the deluxe king which would be $35 extra a night.""I will never book through Groupon or anywhere with this hotel. I understand if the groupon print was a mistake but she was very unprofessional and rude!",1,1,0,0
"Classy, but better options in this price range
The public areas are among the most elegant I've visited. However the quite small room itself came up a bit short for this price range. The beds and linens were so so, I've had better at modern Best Westerns and Hamptonn Inns. Bathroom was well appointed, but quite small, nice shower head, and dimmer switch a nice touch. Great location on Market St near Bart, but nearby locales Westin and Palomar offer more for this price range.",3,3,0,0
"Clean, Comfortable, Roomy , Affordable
Our room was very clean . The view from rooftop was great .. Cable car convenient, Short walk to bus transportation. Very kind helpful employees. The kitchen well stocked . Just needed scissors and teapot. Otherwise had everything else. Jason at front desk was super nice and helpful to everyone. Short walk to fishermans wharfe . Close to china town and Italian area. We would definitely come back. We have already recommended this hotel.",4,4,0,0
"Dirty, old hotel from hell
This hotel was bad. We booked through Hotwire and our stay was for 4 days. When we were going to our room we were watching roaches run up and down the hallway. There is no housekeeping what so ever in this place we had a dirty bathroom with the plastic covers from razors and the little shampoo bottles left all over the place throughout the bathroom. The floors were dirty the room smelled and I think the kicker was at 6 am the day we were to check out we could find NO personnel in the hotel. Only a hand written sign with a phone number on for us to use to check out.
The ""amenities"" don't exist there is no airport shuttle, no breakfast (not that I would have ate from there).",1,1,0,0
"Seriously getting the run around
On two occasions, I have replied to posts made on sites such as Craigslist when the hotel advertising Weekly rates. Naturally, one would assume that this would mean that there is at least one unit open and available for that promotion, right? But no. All they have is one or two rooms available for a night - possibly two. And of course, they're available at the standard rate - which is never published anywhere - not their own web site nor that of any other hotel search engine. The list 'bait & switch' scheme is to get people who need temporary accommodations to call and stay at the regular room rate cause a ""weekly room"" will be opening up in just a couple of days. I had hoped that the place had improved since a friend of mine stayed there last year, but they are the ""Used Car salesman"" that creepy feeling you get in the back of your head is trying to warn you about.",2,1,-1,1
"Great Hotel
From the moment we entered the Peabody hotel we knew our stay was going to be one to remember. I have stayed in many hotels around the world and this is a top hotel in my books. The staff went the extra mile in providing excellent service. The cafe in the grand lobby I found to be very inviting, enjoyableable, and relaxing. The room (bed) was incredible. And the ducks were a finishing touch to a great hotel. It was a very enjoyable week. Thank you Peabody.",5,5,0,0
"Great Experience
We attended a football game with an alumni group and stayed at the Omni. We never felt like part of a ""package"" but as a special guest. The hotel was neat and clean and the service exceptional. Courtesy driver was personable and informative. Night staff at desk went out of his way to find information about Sunday Mass.",5,5,0,0
"Not Wyndham Quality
Cleanliness - Not once during room service did we have out USED cups changed, or the bag in the ice bucket. Our feet were dirty when walking barefoot on the carpet in our room.
Sleep Quality - Beds were worn out and hard. Made sleeping very difficult. Hotel was loud, and walls did little to dampen the noise. Cleaning crew, were very loud from early in the morning to late at night.
Service - Every time I walked into the lobby or called the front desk to ask a question, they seemed a little stand offish. I called once before I arrived to confirm my reservation with the hotel directly and the person on the phone did not want to help, and only after persisting did they agree to verify I had a reservation with them.
Food - The restaurant was a little disorganized, but the staff was nice, and the food was good.
Overall - We reserved this room because we expect a high level of quality from Wyndham hotels. If I felt we could have canceled our reservation at this hotel once we walked in the room we would have done so. This was no where near what I expect from a Wyndham and I will now look to other Hotel chains that are more consistent in quality and cleanliness prior to reserving a Wyndham room. This is in addition to the bathroom faucet that did not work, and the Spa that did not work as well. While I cannot say I will never stay in a Wyndham again, I not longer think of Wyndham in the quality level of the Hilton's and Hyatts.",2,2,0,0
"Very adequate hotel, convenient for the airport
After our long flight from London we were satisfied with what this motel-style hotel offered. We were not expecting five star comfort for the two star prices charged, but we nevertheless found everything to be satisfactory. The neighbourhood is somewhat run down, and there are no shops or bars within walking distance but, then again, few places are withing walking distance of each other in Phoenix!
The room was comfortable, with a TV, fridge and very comfortable beds, and we saw no bugs or dirt. The shower in particular was excellent, with plenty of hot water, and the room had a bright and well-appointed bathroom too. The air conditioning was fairly noisy but, as it was 28°C/ 82°F through the night, it had to work hard to keep the room cool.
Breakfast in the morning was served from a conveniently early hour. It was self service, basic but very adequate, and with excellent coffee and make-your-own pancakes.
A highlight for us was that after my wife left her handbag, which contained all our passports, money and credit cards, in the breakfast room, only realising this an hour or so later, we were delighted to find that the duty staff member had found it and kept it for us at reception. A massive bouquet for honesty, sir! 
If I had to find fault with anything, I suppose the pool was a bit of joke, small, uninviting and deserted but, really, this hotel offers excellent value for money and, after our experience with my wife's handbag being returned, we would not hesitate to use this hotel again if we return to Phoenix.",4,3,-1,1
"Al Capone Style Hotel in the heart of Downtown Chicago
This majestic hotel is located in the heart of Downtown Chicago, just a few blocks away from the Milennium park. Spacy rooms, very friendly staff, great convinience stores right in the hotel, but expensive carpark (58 dollars a night) and breakfast (20 dollar per person). We felt like we had gone back to the past in their amazing lobby and endless hallways with music photographs hanging on the walls.",4,5,1,1
"San Pedro stay
The location is excellent...the staff are courteous and helpful...the lobby is nice but the rooms are in need of some refurbishing...our bathroom sink has a large crack across ....the desk chair is frayed...carpeting tired....ditto for the carpeting in the halls...food is just average..Hilton is depending too much on location....time to address the defrayed maintenance....",3,3,0,0
"A semi-hidden gem!
I stayed at this hotel to and from Corpus since it was a long drive and will be sure to stay there again when in Austin. The staff was nice and friendly, we had a great room both times, and the pool area is huge! Although it's near the highway, you don't hear the noise and there are plenty of trees to make you feel like you're away from an urban area. Loved it!",5,5,0,0
"Great hotel - will stay there again!
We weren't sure where to stay in San Francisco and we are very glad we chose this hotel, I would definitely recommend the Best Western Tuscan at Fisherman's Wharf. I was worried about getting a place in a nice area because when we were looking we had read reviews on other hotels in which people walked out and bums were sitting outside the hotel. We didn't see anything like that here, it was in a very nice area and we always felt safe. The rooms were clean and quiet. The beds were comfortable and the coffee maker in the room was great. The hotel staff was excellent and very knowledgeable about the area and things to do. We were even surprised with a bottle of wine when they found out it was our anniversary. If we go back to San Francisco I would definitely stay here again and I am recommending it to all my friends!",5,5,0,0
"okay...
We are staying here and it's okay. 
The lobby is being renovated, which would've been nice to know...
the a/c unit in our room (window unit) is so loud that it was hard to fall asleep.
the first room they tried to give us (an ""upgraded room"") was larger but had 2 small beds (i'm here w my husband) and was shabby looking and had an outdated bath.
our new room is far smaller but looks onto some greenery (lovely) and has a remodeled bath.
the pics on the website show robes but there aren't any.
but it's clean. (except i did find a random creepy curly hair near the fridge.
and i adore the upper west side- so good location for me.
and there are mini fridges (unusual in ny) and free (but annoying to access) wifi.
it's .. okay. we've stayed in far nicer places and won't be back but if you're in a pinch or it's the cheapest room on your search results- it's not a night's sleep you'll regret.",3,2,-1,1
"Not a hotel for four in a room
We had originally booked this hotel to stay for five nights, but only stayed one. The room we were allocated was very small, dark and not as described. We asked shortly after arrival if there were any other rooms available, and was told by the female receptionist that the hotel was full, however this was not the case. We returned to the room to check on the Internet and we could have booked a room that evening. We were not prepared to stay so looked for another hotel, which we found. On checking out in the morning and advising the male receptionist that we were leaving, we were asked if we would like to see another room! We advised him of the events of the previous night and said no it was too late as we had booked elsewhere.",1,1,0,0
"Over Priced
With the expectation of East Coast hotels being small, I had prepared my family that the rooms would be small...2 adults 2 small kids. Boy was I wrong. The room was smaller than I had expected and never mind the bathroom...not the cleanest hotel. 
Small and slow elevators.
The staff was nice but with for the price that I had paid for, I was expecting much better service!
Nice location in Chelsea and just few blocks from the subway station.
Maybe that I am being too critical being from West Coast, but I would not recommend this hotel at the price that they are charging.",3,2,-1,1
"Great location, disappointing value
You can't beat the location of the Red Lion on 5th Avenue. Only a few blocks away from Pike Place, the monorail to Seattle Centre, and great shopping, its ideal for exploring the city. Its also easy walking distance to the waterfront and the hip Pike/Pine neighbourhood, and just around the corner are buses to farther locales like Fremont. 
That said, the hotel itself, for all its swank and hefty room rates, was disappointing. The air conditioning was excessive and the thermostat ineffective. Our reserved room wasn't ready when we got there and they never called to say it was ready. Housekeeping was a bit rude, going around to all the rooms on the floor at like 8 am knocking until people got up to send them away. Showering was unpleasant, as the water was cold and barely heated up, and the mini fridge is right at the foot of the bed under the tv, so we could hear the compressor on and off all night.",2,4,2,2
"Not for the business traveler
I stayed here for business. I didn't find it business friendly. No coffee maker in room which was inconvenient. No free wi fi anywhere in hotel. I didnt bother to ask how much it was. Bar wasn't open until evening but you could get a drink in the sitting lounge if you flagged someone down. No rooftop bar that I thought I read on their website. Parking was over $60 after taxes and fees. Park at one of the public parking facilities nearby for half the price. I ended up doing that for 2 nights. Menu very limited in their restaurant and it was empty.. A few good Japanese restaurants and a Starbucks across the street but neighborhood gets dicey 2 blocks down; not the nicest area for sightseers. My room faced the street and it was quite noisy; there were protestors down the street which I could hear in my room. Room was clean and decor was cute but nothing else to offer. I will stay at the Hilton one block over next time for same price.",3,3,0,0
"Bit of a walk but Handicap Friendly
This hotel was clean and friendly. The pool is small and jacuzzi basic, but very well landscaped. It captures old town perfectly. The pool and jacuzzi have an electric chair that lowers people into the water. If you have a hard time with stairs or a disability, this will let you enjoy time in the pool without stressing about getting in or out. 
This hotel is definatly is comfortable with a beautiful Santa Fe Style but no Frills. 
Whatever you do....DO NOT BUY THE BREAKFAST!!! ITS GROSS AND A RIP OFF. Its too bad this breakfast is cheap and barely eattable because the hotel is really nice. Just a walk a few minutes, old town has the best food around and lots of breakfast at great prices!",3,4,1,1
"Great Value, Great Location
We would stay again. Nice rooms, friendly front desk. We had no problem with an early check-in and the room was clean and well decorated (3rd floor). While it was a bit noisy, it wasn't enough to bother - after all you are in the city. Everything is an easy walk (Starbucks, restaurants, movies, stores)or bus ride. Since S.F has such good and easy to use public transportation, we parked our car once for 3 days in the lot - so the motel parking was never an issue. The nice thing about this Russian Hill location for lodging is that it's not as busy as Fisherman's Wharf or other higher tourist areas, more quaint and centrally locatedl. We were able to get to At&T Park, Golden Gate Park, Fisherman's Wharf, AMC Movie Theatre, Chinatown easily.",4,4,0,0
"Rooms here are a toss up!
I have stayed at this property many times.
Each room has its own set of problems it seems. Pretty run down but has the apartment style rooms so if you enjoy a bigger room, this place is for you.
Close to shopping and many attractions.
This stay I had no issues to note. Nice hot breakfast as well.",3,4,1,1
"just okay!
not impressed at all. an old hotel that had previously been a hot spot. not very many rooms were rented. room was ok for the price in the Houston area. bed was comfy and room was really quiet.hluhliugkuyf,kj/;ljtyeyrtdufkukjkp';5rd6ujkpptrsdfuuythj9p'p;dtrgklil'45scjukilk/d45yrdtjyho;ldfyjjhlolo{'fvkukjkp;o[p[;][jhfhtrdcuvtykjm,'p;'6trfvyukj,'['5fkikilk'['[']tdy54rdf5uyuj;opo[
plp5truyloiu;989880i[0i9uo8yt7tilrlo9ro9ro8ro7lupo{\]-r53suyijplp'[p234567tyuiop[]2qsdftyugihojkpl[qwertyuiop[",3,3,0,0
"If have to stay in San Pedro . . .
We arrived in LAX on a Sunday afternoon in order to board a cruise the following day. It seemed to make sense to get close to the cruise terminal while the LA traffic was light, so booked into the Crowne Plaza.
 We had a lot of luggage and check in was slick. Our room was e xactly what one expects of a Crowne Plaza and represented good value.
 One block to the west on South Centre St between W 6th and W 7th is a Wells Fargo ATM from which we extracted local currency. 
 Husband had breakfast in the restaurant and pronounced it good while I used the iron and board in the room closet to smarten up some of our stuff.
 The Hotel runs a free shuttle minibus to places in the locality and were happy to take us to the cruise terminal at midday.",3,4,1,1
"Dated hotel with a charge for everything
With this hotel, it is my last stay. A hand is out everytime you turn around and the front desk service is not up to par. On my visit, there was four of us waiting for the shuttle to go to the airport. Out of no where, a manger comes up and single me out of the four and embarassed me by asking me if i was a guest. I explain yes and the room was register under my wife name. As we rode to the airport, the other guest was offended as well by me being singled out. The shuttle service only want to take 1-2 miles from the hotel at best. The restaurant service was great, but pricey. Almost everything in the hotel has a cost. There are other brands that allows better service and lower price and does not nickle and dime you your entire stay. This hotel is another to keep driving by and leaves you with less expectations of good service. And a high rate for such a old hotel.",1,3,2,2
"Good hotel in a central location
This hotel is close to Times Square but not on it which suited us. 8th Avenue isn't brilliant and there are a lot of adult clubs however a short stroll over to 9th brings you to tree lined streets with lots of restaurants.
The hotel itself is very nice. Reception staff were good and gave us an upgrade to a skyview room which was a lovely surprise. The room itself was spacious and comfortable with a great view right across to the river. Bathroom had a large walk in shower, plenty of towels, robes, slippers but just a single bottle of shampoo and conditioner which wasn't enough for two people to share. They probably would have given us more if we had asked.
The only problem we had was the in-room pc didn't work and we struggled to get a wifi signal in our room. 
The concierge was helpful and booked restaurants for us. Staff in general were friendly and helpful.
There is a subway entrance next to the hotel but be prepared for quite a walk under ground which in the summer heat is pretty uncomfortable.
The restaurant was nice and we tried breakfast which was good but quite pricey. For a more authentic american breakfast walk over to 9th and try the diner round the corner, it's half the price.
All in all a good hotel which I would happily use again.",4,4,0,0
"In need of refurb, but OK stay
This was my first trip to Jacksonville in quite awhile and I decided to get away from the Naval Base and be in the Baymeadows area. I chose the Baymeadows Homewood Suites. Located right next to the 95 exit, it made for easy arrivals and departures.
My first surprise was that the hotel is actually made up of several smaller building units, each having many rooms. I was directed to Building 3, which was on the backside of the hotel area. Though this was a nice treat, as I am more accustomed to hotels in one building, the drawback to this arrangement was the walk from Building 3 to the Main Lodge for coffee, breakfasts, and the dinners. Visitors with any form of walking issues may want to steer clear of the more distant buildings.
The room itself was average. Nothing took my breath away. I have stayed in many newer or recently refurbished Homewoods and this one needs a face-lift in the rooms. I can't speak to all the rooms, but the one I received was needing a change. There was rust in the bathtub/shower and there were spots where the caulking was coming up. The decor of the room is older, but the stone countertops throughout the kitchen and bathroom were nice. 
The two televisions were flat screens with HDMI hookups, approximately 32"" in size. My bedside clock radio was not working, but I had my own I travel with. I also had no dishwasher detergent, either automatic or hand wash. I found the King size bed in my room to be very hard. That was strange for Homewood. I usually love their beds.
On my first full day, I waved off the maid as I didn't need service after one day. On my second day, I returned after meetings by 5pm and my room was still not serviced. I thought that was pretty strange and I went hunting for the attendant. Not finding anyone, I returned to my room and got changed for the light dinner. A knock on my door by 5:30 was room service. She had no cart with her, but had some coffee packets. She gave me the filters and asked if I needed anything else. Without a cart, I wasn't sure what she had planned, so I replied no...
At checkout I waited to ask a question about my receipt, but after a couple minutes of waiting, I decided to just head to the airport. There was no one at the desk. That happens, I understand it. But it ended my average stay with average service.",3,3,0,0
"Modern, Trendy and Great Location
Great position if you like things a little quieter. Close to world class restaraunts and walking distance to great spots like soho, the highline,Chelsea Market, the subway and times square. Very comfortable hotel with great service and facilities. Can get a little busy in the lobby and on the rooftop pool bar, but security looks after the hotel guests and the noise did not affect us in the room. Highly recommend for your next stay.",5,5,0,0
"Super Clean...Great Stay!
I've stayed at this hotel twice now and both times I must say that I was impressed its cleanliness. My husband even commented that this had to be the cleanest bathroom he had ever seen in ANY hotel, and we've stayed at some very nices ones. The rooms are large and the sectional (which opens into a queen bed) is expremely comfy for lounging. We did not use it for sleeping, but our bed was very comfy and we both rested well after we got accustomed to the air condition shutting on and off (which was a little loud). The staff is super friendly and accomodating. This hotel is located in a nice area if you prefer to not stay in the crowded downtown area. We did visit the Riverwalk which was only about a 15 minute drive. They do have a small gym and a nice sized indoor pool. The only negative is that it is located directely off a main highway, so I would recommend booking a room facing north away from the noise of the traffic. This is what I have done on both occasions and I heard no traffic. Overall, it was great for the price of $109.",5,4,-1,1
"No air conditioning. Trendy decor. Poor service.
We arrived exhausted and late to find a trendy modish room that was 80 degrees. I turned down the thermostat and hoped for the best as we had a very early flight out of LAX the next morning. It never cooled off. I eagerly woke up before my 5am alarm went off, packed in a sweat, and proceeded to the check out. I really just wanted to leave but felt I should at least complain about the AC. Most reputable hotels will at least attempt to make amends. The guy at the counter could have cared less. ""Oh really? No AC?"". ""Yeah, it sucked"" I replied. ""Would you like me to print a copy of your receipt"" was the response. At least the airport shuttle was a black Mercedes van because that's totally necessary. Almost as momentous as the flashing multicolored LED lights in each room. Someone spent a ton of money remodeling this old hotel into an Ikea. It's a shame they don't know what customers are. Classic style over substance.",1,2,1,1
"Old hotel - bed bug - not recommended
The hotel is very old and needs a complete renovation. we had a bed and a sofa bed. the bed was comfortable but the sofa-bed was not good at all. we asked to change the room to have two beds instead of one bed and a sofa, the first night sleeping at the new room I had bed bugs and again we had to change the room, thank god they were no room available in the hotel so we went to another hotel. the staff were helpfull and the management agreed to pay for the nights we stayed there. 
we had a family reunion and we had to put a lot of time to look for another hotel since all of them were sold-out !!
I would not recommend this hotel at all.",1,1,0,0
"Great location but that's about all
I stayed at this hotel for a conference during September 3-5, 2012. The hotel is in a great location - very close to Union Square shopping destinations, close to all MUNI and BART connections and the Powell Street cable car. The lobby and the conference rooms have been renovated and are in good condition and are very clean and modern. However, the rooms have not been updated in many years and are falling into dis-repair. While the room was clean upon check-in, it felt very old and had a ""musty-mildewy"" odor. The room was roomy, but needed to be renovated and updated.
All things in consideration, the service at this hotel was probably the worst I have ever experienced and is the reason for the poor rating. My room was not ready upon check-in (I attempted to check-in at 4pm and was informed that a room was not ready and was asked to wait). One of the front-desk managers actually assisted me at the check-in counter and took my cell number to call me when a room was available, but this call was never received and I eventually retuned to the front desk on my own accord a couple of hours later and was informed that there were numerous rooms available. Also, since I was travelling for business, my assistant had faxed in authorization for the room on our corporate credit card (and received confirmation of receipt) but the hotel had lost this paperwork...TWICE! This lead to more hassle throughout my stay as my assistant and the hotel staff had to constantly be in communication regarding these 2 ""lost"" authorizations. The hotel did not accept responsibility for misplacing the credit card authorizations. Finally, while I recognize that this is a business hotel, charging $14.95 per day for internet connectivity still seems a bit steep in this day and age. Especially when I was informed that I would need to pay the daily charge for each device (ie: 1 charge for my laptop, 1 charge for my iphone, 1 charge for ipad). Not cool!",2,3,1,1
"Great Experience!
I was in town for a very large conference taking place in the downtown region. This hotel was just outside the downtown core, but still in a good location. It was a little pricey during my first 3 nights; however, slightly cheaper than other hotels around. The conference I was attending may have driven prices as well. The hotel offers a free shuttle to the downtown area. If you prefer to walk, you can get right downtown to the George Brown Convention Centre in about 25 minutes. The rooms were nice, very clean, air conditioned, had a TV large tv and free wifi. There is a pool and excellent complimentary breakfast. There is also an array of restaurants in the hotel's vicinity. The staff are extremely friendly and will try their best to help you out with whatever you need as well. Overall, I give this place a thumbs up! I definitely recommend it and will stay here again if I return to Houston.",5,4,-1,1
"Good Price and Close to Central Park
Me and my fiance went on a 1 night trip to NYC. Most of our activities were in the central park area, so we wanted something relatively close to Central Park. 
This hotel fit the budget (under $400/night) which isn't bad in NYC for a decent hotel. 
The hotel was not overly nice, overly spacious or overly extravagant. 
Front desk was pleasant and helpful, bell hops were the same. The room was average. Fairly small, which is expected for NYC, bathroom was about the same. 
Hotel is older, and had been updated, but there were some areas in the bathroom and around the ac unit that were a little rusty and you could find some wear and tear if you looked hard. 
Beds were springy and not plush. 
Overall, a fine hotel for the price. No big surprises. I would only stay here again if I wanted a hotel in the Central Park area that didn't break the bank.",3,3,0,0
"Bed Bugs and bad staff
So I stay here very frequently and this time when I checked in late night, tired from my trip and just wanting to sleep, I was given a room that had a non functional ac, they tried fixing it and then decided to give me a new room. No problem, except I got up at 3 am itching away and found to my horror two bed bugs(I even took a picture) that had bitten me all over my arms. I went down at 3 am and asked for a new room(the phone wasnt working so I had to go to the front desk). I was given another room and at 3 am I packed and moved. When i reach the 3 rd room, viola! I find the washbasin not working. Everything else aside, I am still suffering from all the bed bugs bites so I went to speak to the Manager and got a ""there's nothing we can do"" answer. Not staying here again!",1,1,0,0
"BUGS! BUGS! BUGS!
I was looking for an economical hotel for a week while I relocate to the area. Seemed like a good hotel for a reasonable price. The froint desk staff seemed polite and accomodating.
Little did I know that when I woke up after the first night, there was blood on my sheets and two bed bugs were crawing around. 
Now, a couple of days later, I have welps on my arms, neck, and ankles.
They did refund the unsed portion of my reservation, but I still had to pay for the night that I was a feast to these critters.
This is GROSS!
I will never stay here again.",1,1,0,0
"Great stay
Stayed in Omni Shoreham in July. Family vacation in Washington. We really liked the hotel. Big and nice room with two king beds. Bathroom small, but clean. Nice pool with enough sunbeds and a pool bar. BIG public aread - even with a starbucks. Lots of small restaurants around.
We would like to be back!",5,4,-1,1
"Dont be fooled by the 'free airport shuttle'
I originally booked this Hotel as there was a free airport shuttle and free breakfast. I had already called ahead to understand what the process was on arrival at Denver airport. It sounded very easy. As soon as you land,call the front desk who will advise which side/level to wait at, which we did. 20 minutes went by, no shuttle. I called the hotel again only to be told that the shuttle was on its way back to the airport so it would be another 20 minutes. After waiting 45 minutes I called the hotel again. Same story. After waiting over an hour, there was also another party in the same situation, we decided to get a cab and split the cost between us. the one way cab fare was $50!! As soon as we got to the hotel we asked to speak with the Manager as by now we were quite upset. Allegedly he wasn't available. Next thing was the ATM didn't work which was embarrasing as now we had a cab to pay for! The first nights sleep was frequently interrupted by the sound of a train horn! The hotel is located on a busy road which included a train crossing. The next morning breakfast was terrible! There were not nearly enough tables/chairs and I saw people standing around to eat. The food was awful! Sausage barely cooked, tasteless scrambled egg and biscuits and gravy! There were also cereal, bread and pastries but the selection was limited to say the least! We had already decided by then to rent a car and to eat out as we couldn't risk being late for our flight back home if we had to rely on a very unreliable shuttle service!! Thankfully we only stayed 2 nights in total.Trying to be fair, I think the rooms themselves had been revamped but the rest of the place was very old and tired!! I complained again at checkout to recieve the standard 'Im sorry about that"". I even had an email exchange with the Manager when I got home, he offered me a discount on any future stay- really, would I ever want to go back after that? NO",2,1,-1,1
"Wonderful stay
Had a great stay. Really good restaurant next door too (wonderful seafood). Rooms are really nice and clean. Great service. Good breakfast in the other restaurant connected to the hotel. Perfect location if you are visiting Boston University.",5,5,0,0
"Guest Services Manager John [--] Should Be Fired
I have never been so poorly treated in my entire life. It seems the condescending Mr. John [--] never learned that customer service is a part of the hospitality business. My husband and I travel to NYC monthly. We enjoy The Mark, The Pierre, The Palace and the Four Seasons. The lore of the Waldorf Astoria drew us to stay here. While there were highlights, our interaction with Mr. [--] ruined them all. Our luggage was ruined by a pipe burst and this man shoved his card at us, made us feel like we were the problem and apparently has a supiority complex. He didn't even apologize ( thankfully his colleague, Brian I believe, did and was much more considerate when he saw we were unhappy). 
I can't say all bad things. The hotel tours were wonderful. We received insightful and witty tips from the Twitter account, it was so fun to engage! The steaks in Bull & Bear were perfection and Jessica is a darling. George is one of the best servers we have ever had. The Towers suites are breathtaking. Check-in was professional and pleasant. Mr. Matt Lane was ever so helpful. 
The Guerlan spa is so beautiful and luxurious. A true urban oasis. Anne was pleasant and knowledgeable. 
We won't stay here again because this hotel has hired a manager who thinks that working and this hotel gives him some sort of entitlement. Mr. John [--] its certainly not luxury nor on knows how to provide luxury service. A shame. We'll spend our money elsewhere. 
Go to Bull & Bear and skip the stay.",1,5,4,4
"Formula 1 Fans Targeted
My husband and I stayed here during the first Formula 1 Race Austin hosted at their new track. All hotel rates in the city had been raised for the event but we had the unfortunate luck to pay $400 a night for this complete dump! When we arrived at 7:30 pm we were informed they did not have our reservation made through booking.com, luckily we had our confirmation and were given a room. We walked up the stairs dodging food spills along the way to find a large bag of trash sitting in front of our room, we continued inside where after a long flight needed to use the restroom to find a urine stained seat that needed to be cleaned before we could use it and black hairs in the ""clean"" bathtub. Found that our ""King"" bed we had paid for was a ""Full"" and there was also no microwave in the room as identified in the description. The following morning we contacted the front desk about getting the room we paid for but they could not offer us another room with a larger bed that was not in the smoking section. During the course of our stay we found food and dirty clothes in our room that where not ours..DISGUSTING. This place is filthy, the linens felt like sandpaper, and I have never seen such a horrible display of sugar saturated food offered for breakfast. Thank God for the Holiday Inn next door, with bar, restaurant and amazing staff that helped get us to the track each day and actually welcomed all the people who had traveled to Austin for the big race.",1,1,0,0
"showing its age ... and an attitude
good location, trendy looking bar area. Downsides , the rooms are starting to look tatty.The corridors look like those in a gruby hostel. The room i was in had issues with pipes and i was up all night.
There is a lot of design over substance.
The reception staff were frankly rude.Wont be staying here again. For 500 us a night i can do better.",3,3,0,0
"WVU vs Texas Football Game
Outside appearance could be better, but wasn't horrible. It seems like this is a very old location. Looked old when entered lobby. Staff was very courteous, but I didn't know they were going to charge my credit card as I checked in. As soon as we walked into the side door to enter the hallway to our room, it looked old and that it needs remodeled and there was a moldy stench. It just looks so old and decriped. As we entered our room, it still smelled but not as bad. I found a dead cockroach on the unswept floor behind the recliner chair. I didn't dare say a thing to my wife since she has a phobia about cockroaches. Plus, when I made the reservation, she specifically said ""it better be clean."" It wasn't. The carpet was all torn up at the threshold going into the bathroom. There is mold in the grout of the shower. The bathroom sink pedestal is cracked. The walls have different color of paint. The grout on the tile floor is all stained. The only nice thing in the bathroom was the shower cutrain and the supplied toiletries. I was worried the shower curtain was going to be all moldy. The shampoo and soap were excellent. I was glad the lighting was bad overall, I didn't want to really see how bad the floor and room looked. I was grossed out that I didn't want to walk barefoot in the room. We spent as little as time possible in the room. Just enough to get ready for the game, sleep, shower and leave.",1,1,0,0
"Nice hotel
It is a nice hotel. The room is good, big and clean. The people were very friendly. It is close to the red line, wich leads to the main turistic places in the city. The negative point is that does not have breakfast.",4,4,0,0
"Worst Service
You can't reach manger by phone unless your prepared to wait on hold for at least 10 minutes. Why call the manger you say? You have requested a refrigerator on your confirmed reservation 3 mos ago.When arrive they don't have any but your told to call in every hour because they can't keep a list of people who want refrigerators-apparently they have not heard of computers. In fact the manager told me that if I ever got a refrigerator and took it home with me they wouldn't know it.
The place is not cheap. Wine at bar only $14 plus tax.
Excellent lap pool",2,1,-1,1
"nothing special, and it should be...!
we stayed here prior to travelling from Charlotte airport. It's a convenient place to stay, with great location relative to the airport. However, it was noisy on our floor late at night, and we basically got no sleep (which was kind of the idea in spending the night prior to travelling early in the morning out of CLT). No food service early enough to help when we had 7am flight, either. I'll consider other options next time.",3,3,0,0
"Would have been an ""excellent"" review but....
Stayed 3 nights, the hotel was excellent, room was very clean and spacious, plentiful breakfast. But... we left a laptop cable in the room when we checked out, rang the hotel about 5 hours later to ask if the cleaners had found it and were told they would get back to us. Rang again the next day and were told the someone had checked into the room and the ""Do not Disturb"" sign was out, so they could not look into the room. Again we were told they would get back to us. They NEVER returned our calls. We rang over 5 times and in the end were told that the cable was not found. We were rather annoyed and disappointed.",4,3,-1,1
"Juanita B
We stayed here for several weeks following my husband's surgery at MD Anderson. They offered a shuttle or was within walking distance to MD Anderson. The staff was very helpful, friendly and accommodating. The room was clean and spacious. The king size bed had a new mattress and was very comfortable. The kitchen was equipped with everything we needed to cook our meals. It is within driving distance to many stores and restaurants. My husband will be starting treatment soon and we will definitely would stay here again!!!!",5,5,0,0
"$479 a night and they charge for wifi!
Aside from the title the rooms were cramped and my view is the side of a building. Plus who wants to go downstairs and be in the middle of grand central station. This is probably the most overpriced and over rated hotel in New York.",1,3,2,2
"Great location, friendly, some reno quirks
Stayed here for a week during a conference, and then a couple of additional days with the family. Even though the hotel had just went through an extensive renovation, I had problems with two of my rooms. First room had an A/C unit that sounded like a jet engine and woke me up in the middle of the night... Hot water in the shower didn't seem to be readily available either as it was on a permanent lukewarm setting! Mentioned this to the front desk and they offered me one of the ""accessible"" rooms. I typically don't go for these, but found this room to be quite nice, quiet, and usable for both those with or without any mobility issues.
After the family arrived, I moved to a different reservation and another room/floor... the new room had the same disappointing (lack of) hot water problem as my first room, and a toilet that ran constantly. Another call to the front desk and the toilet was fixed... Hot water, not quite and yet another call/visit still didn't fix it -- couldn't be bothered after that point to call for service again, as this was clearly something that wasn't going to be fixed in my visit. Would have appreciated if management kicked in a few bonus SPG points for the trouble, sadly this was not the case.
Overall, the hotel looks good... definitely some hints of a rushed renovation which would bother me if it was work being done on my own house. Room service was good and speedy. Bar fridge was helpful, especially after the family arrived... Ralph's supermarket just around the corner from the hotel.
Approx 10 minute walk to the convention centre, which I preferred over the shuttle busses... Gaslamp Quarter close walk as well, and restaurants everywhere. Big shopping mall immediately next door, with pharmacy and Starbucks so pretty much everything is covered.
If you bring your car, its valet only and quite pricey, but the guys were quick and efficient and loaded the car with cold bottles of water. SD Zoo is a quick drive away with a huge free parking lot.",3,3,0,0
"Delightful Stay in Chinatown
This is a great hotel, conveniently located close to the Convention Center and subway. The property itself is newly renovated so everything is still fresh and new. I was greeted by friendly, outgowing front desk staff upon arrival. The lobby is bright and comfortable. Complimentary coffee perks all day long in the lobby. The complimentary morning breakfast was fabulous with lots of good choices , hot and cold. Staff kept the place tidy and replenished food quickly. The room was very spacious, clean and very nicely appointed. Free wifi was a great convenience. All floors had brightly colored carpets. The hotel decor in general is bright and fun. Location is terrific. Lots of excellent restaurants and shops all around. Housekeeping was terrific. I forgot my dress shoes and they promptly arranged to have them shipped to me in Ottawa. All staff were courteous and friendly. No attitude. A great option for families or the business traveler. I would definitely go back.",5,5,0,0
"Excellent service great location!
Great location and close to most broadway shows. Robert and Vicky went out of thier way to make my stay very enjoyable..They acted in a professional manner at all times! I will make Crowne Plaza the hotel I stay at the next time im in New York.",5,5,0,0
"Perfection
Came in town when the temperatures soared close to 100...but that didn't stop us because we were just a short walk from the beach, half a block from the train just a little further to buses that make the sight seeing painless and the staff was always there with helpful ideas and directions!
Could not have been happier with the room...which we returned to often to cool off and relax before heading out for more shopping and great restaurants just steps away from our front dorr! Can't wait to return and get in everything we weren't able to squeeze in this time!",5,5,0,0
"No comments ... fantastic...
I stayed at SAX hotel in Chicago during my birthday weekend ...
The hotel is well located, few steps from most of great atractions in downtown.
Staff is helpfull.
Hotel bar is fantastic. There also an after hours party that for hotel guests is free and without stay in line ... hahaha... great ...
The only concern is about the price. I took corporate rates that is reasonable ($150/night) but if you´re going to look by yourself, a little bit expensive.
Bottom line, you´ll pay the price to stay in a very good hotel, chicago downtown.",5,4,-1,1
"Well Below Average!
The location to Lackland Air Force Base was good, but almost everything else about this property was well below average. The desk help was questionable and not helpful, don't bother with the breakfast...it is disgusting, the internet didn't work, the room was dirty (a dusty pointsetta was on the dresser for decor and it wasn't Christmas), somone else's toys and socks were found in the corner of the room, there was something ""crusty"" on the bedspread, when I set my towel on the rack in the bathroom it fell off the wall.... I think you get the picture. Don't stay here unless you have no other choice!",1,1,0,0
"For Austin, there must be better options
We were in town for a football tournament and had pre booked the teams rooms over 1 month in advance. Upon arrival, we were told our reservation had been cancelled. Strike 1!
Because there were additional rooms available, we did not have a problem getting a room.
The room was clean but small. When opening the sofa bed it basically stretches from the wall all the way to the TV/Dresser drawers. Also, unlike Homewood suites, the sofa bed is not made with sheets. Sofa bed Mattress is only acceptable if you are a child and do not mind a paper thin mattress. 
On the plus side, they do provide a DVD player so you can play your own movies. Kitchen is compact but has everything needed - fridge, microwave, sink, etc. A/C worked great in the bedroom but did not have equal flow into the living room, leaving one room warmer than the other. No ceiling fan in the bedroom either. 
Breakfast is just OK. It is convenient to have a breakfast in the hotel, but they were 5 minutes late opening on Saturday morning at 7:00am, when we had to leave at 7:15 for football registration. Waffles were the only fresh item you could make. Sausage was just UN-edible - both mornings
We also found out the next morning, that the room they put us in was not near the rest of the team as originally requested. Everyone else that booked together as 1 group 1 month in advance were together completely on the opposite side of the hotel. (When we checked in, we explained we were part of that group - but apparently that made no difference) Strike 2!
Pool is adequate and there is a basketball court which was a plus. The tables near the pool have umbrellas, but because of the design, none of the legs reach the floor and are balanced by the pole in the middle leaving them to rock back and forth with no stability. 
There is only one elevator located in the middle of the hotel and we were given room 202 which is the furthest room from the elevator, has no view and only has stairs from the 1st floor to access. Not sure if this was the only room available, but not being near the elevator, or being grouped together with our team and no view was a terrible option.
We chose this location also because they have a large room with big screen TV, that would allow us as a team of players, parents and family to use together as a group. No one told us that it was under construction and was not available. Because of this , the breakfast was moved into a small hotel room and there was no place for all of us to sit together during breakfast and to use as a team for meetings during the weekend.
For this final reason, I give it a Strike 3! We're outta here and not planning on coming back. 
Based on these problems, I would recommend trying another location first over this Staybridge. I would summize that management did not want to lose business by saying their meeting room was under construction. This should be priority in communicating this to guests to allow an informed decision when choosing locations.",2,2,0,0
"Good value for the money
We sent to San Antonio the weekend of September 22nd to celebrate our wedding anniversary and to go to the Jazz festival in downtown. The cost was excellent for the value and the location being downtown It was very good for the venue of the festival, close to the Riverwalk and the downtown mall area. The room was in good condition and the hotel was in good condition. The staff was helpful polite and we had no issues. I had no complaints and would not hesitate to book a room again in the future",4,4,0,0
"a bad experience
The only good thing is the location. The service is terrible. I would not stay here again.
My family and I stayed here mid July for a family vacation, and it was the worst hotel experience we have ever had. 
First of all, all the staff was very rude. When I arrived, the doorman instead of greeting me said I had to move my car, that I was ""clogging up"" the space in front of the hotel, but he did not offer me help to get my luggage down(you have to get all your luggage out before you turn your car over to valet, but there is no one there to help or direct you). I could not find a suitcase cart and I had small children. 
The line at the front desk was long. The lobby was stuffy and hot, as was the rest of the hotel. 
One of the elevators was broken and there was a line the whole weekend just to get on the other remaining elevator, which was a huge hassle. None of the hotel staff ever said, sorry, our air conditioning is not really working well or sorry that the elevator broken. 
When we got to the room, it smelled like a wet dirty rags. They did move us right away to better smelling room. The rooms are small and cramped as is the bathroom, but I kind of expected that from an old hotel. 
The next morning we went to the cafe in the hotel that serves breakfast. There was one worker at the counter, who seemed to be doing everything: taking orders, making food, serving food, taking payments. she seemed very frustrated and overworked, and there were several unhappy hotel patrons complaining to her about the service. She was over all rude but I felt sorry for her anyway. The food itself was acceptable once we got it.",1,1,0,0
"Horrible room service
Nice hotel, but skip the room service. Ordered room service and promised delivery in 20 minutes. After an hour called to inquire and they claim no record of the order. Very poor service for this level of hotel. No apology, no reasoning, no making it right. 
Never this hotel again.",1,2,1,1
"An overall dirty experience
My family stayed at the City Suites and first of all walked up step that were both perilous in being tilted and soft as well as cramped. As we entered the door the smell of the room was quite bad but after a while you got over it. The rooms were pretty small as well. We then saw the snacks and refrigerator full of goodies with which the hotel hoped to pilfer the remainder of our cash through temptation. We decided to leave all of those things as they were and that so far nothing was very bad. So I sat down on the couch and smelled something funny. I did not think so much about it seeing as the whole room smelled funny but a few hours later as I was lying down on the couch I sniffed the seat and all of a sudden I knew what I had smelled. Urine. Luckily the bathroom seemed to be clean so I showered in there and asked for the cushions to be replaced. Twelve hours later the place still smelled and felt dirty. I went to sleep and throughout the night I heard, ""Beep Beep, doors are closing,"" from the train next door.",1,1,0,0
"Holiday Inn Capital-Washington DC
This hotel was an easy walk to the mall area and the subway. It was clean, the room was a good size for a family of 4 (2 adults and 2 kids, age 5 and 7). The free internet was useful with kids watching movies on the ipad. It is a block or so from a metro station. The only issue was no decent restaurants around. However, a quick subway ride or a mile or so walk put you in areas with good places to eat. There is fast food close (quiznos, mcdonalds) and a starbucks in the hotel.",4,4,0,0
"Repeat Customer
We have stayed here over the years while we visit our son in California. It's a true Hollywood hotel from the past but they've brought it back to life with such pride (and we stayed there thru-out the renovations). We've never met a employee that wasn't smiling, helpful, and eager to make sure you're taken care of. The rooms are spacious and the bathrooms are ridiculously spacious----love them! We travel a lot and are picky about cleaniliness and space-----this is a real gem. Plus, being connected to Cafe 101 is such a bonus------great food, service and history. The hotel is also going to open a lounge area with bar soon-----a nice addition. Great location too.",5,5,0,0
"Just Your Average Westin Which is OK
As a Platinum SPG member, I stay at lots of Westin hotels. First time at this Westin. Experience was unremarkable with the exception that this Westin has a club loungethat served a decent breakfast - eggs, juice, toast, muffins, croissants, various cut up fruit, and oatmeal. 2 free computers and a printer in the lounge was a bonus. For $152 prepaid, this is a good deal. It is right next to LAX with free shuttle so very convenient. Yes, there is airport noise, so if planes landing and taking off are a problem for you, stay somewhere else. It is a busy hotel. It has the normal Heavenly bed and other pleasant furnishings.
Would I stay here again when departing early at LAX? Yes. Would I stay here for any other reason? No.",3,3,0,0
"nasty rooms
We rented 3 rooms for 2 nights the price was good. A good place to stay if you like sleeping with roaches, holes in the bedspreads, smelly rooms, prositutes for fun, drugs for a good time.We had to call the police because a prositute try to get with my son and would not leave him alone, well they came and told us to be sure we stay in our rooms because if we didn't we were taking a chance on getting robbed and shot. when you have 12 people in your party its hard for everybody to be in one room to sit and talk. The employes was very rude and not helpful. the owner had the same atitude. the continental breakfast was great if you like honey buns and juice. So if this sounds likle a place that you would like to stay you will be bravier then we are.",1,1,0,0
"Great Hotel! Bad Bell Man
I love this hotel, great location, clean, spacious rooms, modern. awesome pool, good service. However what happened to me today when checking out of my hotel was very disappointing. Bell man that helped me with luggage down to valet. We get down there, my car is brought to me, I notice I have no cash to tip the bellman. I was in a hurry to catch my flight. I said ""I apologize I don't have any cash on me now, I will have to get you next time"" He goes "" Oh no problem there is an ATM right there inside the hotel! "" I couldn't believe it, and the attitude he said it wih. So I go ""I apologize but I'm not going to the ATM"" He gives me this pissy look and walks away without saying anything. Extremely unprofessional. If he worked for me, he would be fired.",4,5,1,1
"A nice, inexpensive, and low key boutique hotel
The location is minutes away from the airport, as well as being within walking distance of the Public Market and the North End. All flights were cancelled out of Boston on my airline, so I thought I was going to have to scramble to find a hotel for the evening. The Bullfinch came up as close and reasonable. To be honest, I was not expecting much except for a bed to lie down in, but instead was surprised by a well kept up hotel with a nice lounge and comfortable rooms.
The room I had was a little on the small side, but not too tiny. And the sound proofing is really great.A nice 24hr exercise room is always good bonus.",4,4,0,0
"A Big Thank You from the HFMA Organization of Central Ohio
This has been the 3rd year that the HFMA organization of Central Ohio has held their Holiday Yearly Gala at this hotel & every year our experience has been nothing but first class. The staff are always helpful & present us with the utmost respect for myslf & our guest. Presentation of the Fusion room is impeccable & their is always enough food for everyone to enjoy. And as the food & serice..Outstanding! Please extend our Thanks to Ann & her staff for making our holiday party more than just gathering.",5,5,0,0
"Wacky rooms, reasonable price, excellent location, free WiFi
The first thing you notice is that the hotel is very anonymous. Which makes it difficult to notice. Perhaps that was due to scaffolding or something else but you need to keep your wits about you until you get your bearings. Entrance hall, great. Good reception area (with wifi) and excellent service from the receptionists. We were booked into a second floor room which proved (eventually) an ideal choice as we were there just after Hurricane Sandy and didn't have to worry about elevators (see other reviews). Didn't like the room at first as it had no views and was pretty hard to get our heads round the design - even though we had prepared ourselves for it after reading reviews here. Asked for a couple of alternative rooms but the place was very busy and we could either have a shoebox or something on the 17th(?) floor. Decided to keep the one we had. Nothing was too much trouble helping us decide.
Ok, as my wife told me on numerous occasions, the room could only have been designed by a MAN. Have to agree. (Except a man would have at least put the TV in the right place (see pics) - it was off centre and really annoying.) See the pic showing the room location for an idea of the overall design. Windows? Forget it, these were pretty much for show as we didn't particularly like looking up or down on others and at the back of another building. Keep those blinds closed - besides, they keep the heat in. Necessary when some idiot designed the A/C outlet to be right above the end of the bed you lay your head. What I mean by this is that unless the A/C is ON a small flow of cold air continually dribbles out and drops straight on to you. Nice in the summer maybe but not in winter. You can't have the A/C on all the time either as it's too noisy.
Moving on - BRING coathangers or better still a coat rail.- there are only two stupidly small pegs on the wall as you enter to hang stuff on. The idea is you live out of a suitcase but it just doesn't work if you intend staying more than a day. This aspect could be easily improved. 
The bathroom area is special. You REALLY have to know who you're living with as there is absolutely no privacy - or soundproofing. No ""first time together"" holidays here - seriously. Glass sliding doors with big gaps??? Nah. No use. That will be a redesign sometime soon I bet. The sink was diabolical, there was not enough shelving to put toiletries on - a common hotel fault to be fair - and the toilet itself was designed for people with diminished stature (no offence intended). The drench shower was great, except when the electricity went out (thanks Sandy). And it leaked - no surprise there with the glasswork.
THE GOOD STUFF! - Love the Bar, the attention and the ambiance. The staff in general. Love the rooftop area - see photo taken from the Empire State Building(!) but they had closed the bar for the ""season"" - what is that about? What the heck is a season when the place is open for business???.
The location is just about perfect to get to anywhere, we walked New York. Plenty of bars, food and tourist stuff nearby. Highly recommend Docks Restaurant - reviewed with other stuff elsewhere.
Summary - if you can put up with the strangeness of it all and are looking for a reasonably priced, clean and fairly new hotel then go for it. You probably won't last long but that's not the deal in NYC. 
(Stayed 11 Nov to 14 Nov 2012.)",3,3,0,0
"Gorgeous Property
My kids and I had an amazing time. The hotel is gorgeous. The layout of the pool and the lobby was so inviting and relaxing. I am an spg gold member and it is the best decision that I have ever made!!!! I have so many privileges and one is getting to stay in beautiful hotels like this one. My 10 year old said that the only hotel he wants to stay in is a sheraton and he recognizes the symbol on the building when we are travelling. We had a great time. The room was cozy and nice. The beds were so comfortable. The staff was so friendly and helpful. Just a great experience!!!!",5,5,0,0
"Glad it was only one night
This hotel has seen better days and seems to be understaffed. 
Here were the cons:
- The check-in process was very slow and there always seemed to be a long line at the front desk. I think this is because the front desk staff were also acting as concierge and hotel operators. 
- When I went up to my room, there were two full bags of garbage in the hallway that had apparently been left there by housekeeping. Note that this was at 8 PM, when I would have expected housekeeping to be done. In general, all of the common areas, with the exception of the fitness center, were in poor condition.
- My room had seen better days. The faux leather fabric on the desk chair was flaking off, there were spots on the carpet, and mildew in the bathtub. And the bathtub had those non-slip adhesives that always end up icky. I showered wearing my flip flops. The linens on the bed at least seemed clean. 
- There is no wifi in the rooms, which meant that I couldn't work on the bed but instead had to sit in the deteriorating chair to work. 
- Decaf coffee I had with breakfast was just about undrinkable; I think it must have been sitting around for a while.
- My room was very small. The bathroom was so small that they couldn't fit a sink in it; the sink was outside the bathroom. 
Pros
- Free bottled water
- Very close to the airport with a free shuttle. It took about 15-20 minutes for the shuttle to pick up from when I called for it, but the ride to the hotel was quite quick. Of course, there were a bunch of guests on the shuttle, so we all ended up standing in line for a long time to check in.
- Oatmeal that I had for breakfast was actually quite good. Steel cut cooked the right amount of time.
- The fitness center was small but everything seemed to be in working order. Not the best equipment, but for a quick, on-the-road workout, it was fine.",2,2,0,0
"Excellent stay
We had a perfect stay at this hotel. The location on Powell Street at Union Square was ideal and our high floor room had a great view. The only minor issue we had was that the coffee in reception was frequently cold or out ! An excellent start for our California holiday.",5,5,0,0
"A friendly, clean & inexpensive place to stay in the heart of NYC
My mother and sister and I were visiting NYC for the very first time and had no idea what to expect. We booked this trip through Expedia at the cheapest time to do so (Tuesday at noon PST). We arrived at JFK at 8 AM and got to the hotel at 10 AM (Check in is at 3PM). We were exhausted and SO grateful because our room was ready five HOURS early. The staff was very friendly and the rooms were clean. The hotel is a three minute walk to Times Square - in a ""safe"" feeling area. Fast WiFi is included which is nice. This is a perfect place to stay if you're not planning to spend most of your time inside your room. There is no coffee maker, however, our room included an iron/ironing board and a hair dryer. All three of us highly recommend this hotel and would revisit the next time we're in New York.",4,5,1,1
"Room was nice but NOISY all around
Upon arriving to our room I was quite tickled because it was very clean and a super cute studio. That is where the pleasantries end. It sounded like the people above us were wearing snow boots and they were late going to bed and up at like 5:30. I told the staff in the office I wasnt able to sleep and it was kind of like""sucks to be you-too bad so sad."" Next to our room was a dead end alley which seemed to be storage or something for construction equipment which was retrieved early every morning. If you need a good night sleep this is NOT the place for you.",2,2,0,0
"Horrible manager, hirrible experience
This hotel is more rundown than I remember from the past. The room was clean, but there was hardly any light in the bathroom and the room took hours to cool down. When I took a shower the next morning, there was no hot water. When i asked to talk to the manager, David, he was rude condescending and blamed me for the hot water issue telling me it was I that did not know how to work the faucet. Who needs that! Stay somewhere else.",1,1,0,0
"Old and Dirty room
I paid 120.00 a night to stay here for the last night of the DNC. I tried to get a room here the night before but could not afford the 300.00 rate. The rate here should be 25.00. The rooms are old and cleaned as well as can be when they have paint peeling. The tub was moldy and black and nasty. The breakfast a joke. Front desk below average. The A/C did work so that was a plus. and the bed acceptable but just a gross nasty room overall, as well as the property itself. It was a shame they were able to gouge people 300 bucks because the DNC took up all the nice hotels. Shows you were the owners priority is ...makin money for himself and not putting it into his hotel.",1,1,0,0
"Not A Quality Hotel
We have stayed in many of the Hotels in downtown San Diego over the years, from the Hyatt, Marriott, Westin, Envy, Hilton, etc. This by far was the worst experience so far of any of our stays. We have received better customer service at a Holiday Inn express off the Freeway in Madera, Ca then we have here.
This was supposed to be romantic getaway for my wife's birthday and we had reserved the Choreographer Suite and upon check-in was informed, so sorry but it seems the room was overbooked and we were downgraded to a room not of our choice right outside the Hospitality Lounge which to say ""noisey"" was an understatement.
We called and booked a in room massage for my wife for the next day at noon and were told no problem it would be taken care of. After returning from breakfast my wife stopped by the front desk to confirm the times only to find that the appointment had never been made. 
No hot water at the coffee bar for tea, and the coffee quality was worse than 7 eleven. 
The professionalism of the staff and management is far below the par that we expect from a fine hotel in the city. Would highly recommend folks seek other accomodations in the downtown area before booking here.",1,1,0,0
"Stay somewhere else if you are a light sleeper!
A good friend recommended this hotel. Unfortunately we were extremely unhappy. We stayed in a suite next to the service elevator. We asked to speak with a manager about switching/upgrading rooms. The manager said all the rooms will be equally as noisy. Also, our window on the 8th floor fell out of it's track and someone could have easily fallen out...especially if you have kids! Dangerous! 
One last thing, I requested a non-feathered room because of allergies...after my first night, I woke up with huge, puffy, red eyes! Poor customer service.",1,2,1,1
"Ok for very short stay
This was a short stopover break to recover from a 13 hour flight from Australia before leaving to Orlando. The room was very dark and not very clean. It was also very small. The bathroom was clean though. Shuttle to airport was very handy. Hotel staff was very friendly. Useless restaurant. Not close to anything except airport.",3,3,0,0
"Great location, helpful staff, iconic building
If you are looking for a hotel that is glass encased and absent of soul don't stay here. The building by itself establishes a character which is amplified by the friendly and outgoing staff.
The hotel is directly beside Cannery Row and is just a few blocks away from the piers (which allows for a very pleasant walk). So there is no want of choice when considering eateries or entertainment. In fact, the Mermaid Bar that is off of the lobby is excellent.
We arrived earlier than the 3pm checkin but the staff provided beverage vouchers for the Mermaid which we used until the room was ready, clearly demonstrating the committment the hotel extends toward their guests.
The room itself was charming. Brick, beams and beautiful views......simply fabulous.",5,5,0,0
"A Hidden Treasure
i live in the area and needed a place to entertain and host a special event that included friends from several other states. Ramada's local staff are efficient, pleasant and extremely patient. My guests enjoyed having access to the restaurant on the premises - the food is good, reasonably priced, and the servers are very patient. The rooms we had were clean, beds comfortable, and in most of them everything was in good working order. The building is very old and desperately needs refurbishing - particularly the hallways where carpeting is apparently difficult to clean. Access to public transport is close and the property's shuttle serivice is good. Overall it is a hidden treasure and most important, the price is right!",3,3,0,0
"Can't beat the location!
We had 6 nights in the hotel in April, when we were on a conference. Yes the hotel is old, our room was in the old part, but after 1 night ( room was very hot and smelt smokey) we were transferred to the tower. The location of the hotel is fantastic. Walk outside and you are overlooking Union Sq. Walk down to the shopping District, Maceys, Nordstrom., Disney Etc for some great bargins! Up the road is Nike etc, and of course the famous hills!!!
Hotel was clean, cable car stop out the front. We had a dinner on the top floor and the views were amazing! Staff were friendly. Best conference location yet!!! I felt safe wondering around by myself and would love to go back!",4,4,0,0
"Falling in Love With Fells Point!
We live in Washington, DC and took a weekend trip to Baltimore. We stayed at The Henderson Wharf Inn and felt like we were a world away! It was in a very walkable, quaint area filled with history, good pub crawling, restaurants, and shops-just charming! The Inn was on the water, had a courtyard with water features, and an English breakfast was served. Just a delightful, relaxing weekend! We will definitely return soon!",5,5,0,0
"Beds from HELL
The beds were very hard and the springs were very noisy. There were homeless people sleeping very close to the hotel and got very noisy around 2:00AM Sat. night (11/17/2012).There were broken beer bottles on the side walk.When I ask for a later check out.The clerk said 12:00 would be the latest.First time ever a hotel has not extended a later check-out time.I have been staying in Hotels for pleasure and business for over 40 years.",2,1,-1,1
"Has potential but needs lots of work
My husband recently returned from a business trip at this hotel. This is his review:
Camino Real is a classic, historic hotel. The lobby area and the magnificent, domed bar are beautiful. However, everything goes down hill from there.
The only things that are not painfully slow at this hotel are the elevator doors. You better be quick or they will close on you. 
Restaurant service was awful. The restaurant has a buffet, so the wait staff should not have too much to do. I walked in and stood there for quite some time while the person behind the register worked out some problem with a customer. The manager walked up to me and asked if I had been helped, to which I replied “no.” He just stood there and looked annoyed. I finally said “one for dinner,” at which time he started looking around for a table. Most were vacant. He saw a small table, which needed cleaning, so he cleaned it up and directed me to it. I sat, and then sat some more. No wait staff approached me. Finally a woman with a plate of food approached the table and just stared at me. I realized that this was her table and she had gone to the buffet for a refill. I surrendered the table and just stood in the middle of the dining room, looking for help. I stopped a very harassed-looking waitress and asked for a table. She pointed in the general direction of a group of tables, so I walked over and selected one, and waited for some service. The harassed-looking waitress finally walked toward me with a glass of water. She looked at the glass suspiciously and then said that she would get me another one. When she came back, I told her I would get the buffet. I was afraid that ordering from the menu would be just too much for her. The buffet was OK…nothing special. It was clear that the bread and salad areas needed refilling, but nobody attended to them. Of course, the waitress never came back to check on me or bring me a bill. I saw that there was a long line at the register, so I walked over and found that none of these people had gotten a check. The young man at the register seemed baffled by it all and took forever. I tried to pay with cash, but he had no change. I used a credit card and escaped.
My room was on the seventh floor with a nice view of Juarez. It was spacious, clean and had nice-looking furniture. The bathroom looked a little beat, and there was no stopper in the sink, which was a problem for shaving in the morning. A colleague told me she did not have stopper either. The showerhead was one with variable spray, but it was stuck on a hard spray, which required me to duck about in the shower or suffer pain. Air temperature control in the room was bad. It was either too cold or too hot. I’m glad I was there in February, and not in the Texas summer.
The room-cleaning staff did not show up until almost 6 P.M. the first day, so I told them not to bother. I saw only one cleanup cart for the entire floor. No wonder it took them so long, and the staff looked exhausted.
For me, the most annoying thing about the hotel was the free, but lousy wireless service. There was no Ethernet in the rooms. There was open wireless, and a number of secure wireless options, for which they would give you the password. It didn’t make any difference whether it was open, secured, or in the meeting rooms. It was s-l-o-w, just like dial-up used to be. Essentially, it was useless. This surprises me because this is billed as a convention hotel, and it is across the street from the El Paso Convention Center. It is a hotel for business people, and today’s business people need a reasonable Internet connection. The front desk folks seemed surprised that I was not happy with the wireless, but there have been a number of negative reviews on that topic, among others.
The food service in the meeting area was good. A particular treat, however, was the practice fire alarm in the middle of a presentation by a speaker flown in from Washington, D.C. Wonderful staff communication.
I cannot recommend this hotel. It is very clearly understaffed, and at least the restaurant staff is poorly trained. It is worth a look on the first floor, since it is a beautiful historic hotel. Don’t miss the impressive domed bar. Stay somewhere else.",2,2,0,0
"Adequate Hilton Hotel if you like them
I am not a big fan of the Hilton Hotel chain. While they have consistently clean and well decorated hotels, I personally resent the constant up charges for what many hotels give you for free. It's the little things that will drain your personal travel wallet-- like no free bottled water, or the lack of free continental or any breakfast. Most of them charge for parking. Some Hiltons even remove the in room coffee so that you have to go to their Starbucks franchise in the lobby. My company pays for the room, and my travel costs, but gives me a flat rate perdiem for all the rest. And the Hilton hotels costs me money in the long run.\
With that said, this Hilton hotel was clean and the service was excellent. It did feel a little cramped and small-- the way it is tucked behind the strip mall area, and the physical lobby space was extremely claustrophobic. It may have been the construction going on that made it feel that way. But driving in and out of that place made me stressed. If the constructions is completed, perhaps it is different. 
On the plus side, it was nice to be able to walk around the back of the hotel to the strip mall with the three restaurants on the street side of Colorado Blvd. The Panera Bread is great...the Mediterranean restaurant was pretty tasty and not too expensive, and best of all the Mexican cafe (Sorry, I can't remember the names of the restaurants!) 
This hotel is not within walking distance of much-- you could hoof it about 10 minutes down the road to Target, but it is a walk. You cannot walk to the Cherry Creek Mall. You pretty much need car for this location. 
Overall, I was okay with my stay-- but not uber impressed.",3,4,1,1
"An add on night
We stayed at this hotel for an add on night to our trip. The hotel is clean and well decorated. The customer service is excellent in the restaurant/market area but not so great at the front desk. The pool was heated and the whirlpool was nice. The room was perfectly appointed for having our son, daughter in love and grandson hang out with us in. It had a king sized bed which faced the sitting area. The major downfall was that there is about a 2 inch gap beneath the door and you hear everything going on in the hall.We were woken up twice by people talking in the halls....and we went to bed at 11pm. That needs to be fixed as the people weren't being exceptionally loud but with nothing to block the sound it was like they were in the room with you.",4,4,0,0
"Visit to San Antonio Sheraton Gunter Hotel
My husband, Lee Adams, & I visited the Sheraton Gunter Hotel the last week of March. We had an absolutely fabulous time. The staff from the time we checked in with the bell hop, the restaurant staff, front desk, housekeeping & everyone in general were outstanding. Everyone was very pleasant & friendly & eager to help us have the best time while we were there. The hotel itself is absolutely bautiful with solid wood all over instead of the metal doors & wall papered walls. Made you feel right at home & very comfortable. I would recommend it to anyone who is going over to San Antonio.
Margaret Adams
adamsm88@bellsouth.net",5,5,0,0
"great service - very nice rooms - great location
We did a ""spur of the moment"" booking, just walked in off the street in hopes they had a room where we could watch the Fiesta river parade. We had been staying with friends on the North side of town but decided to just stay downtown and party. They had one river-facing room left and we booked it. The room was very nice and we had a great view of the parade. Good very comfy bed and decorated very nicely, minimalist/modern. It was too loud, though (if you like quiet, book the inside courtyard-facing rooms - who knew?). 
They had booked a party until 2am and our room was right above it. So we tried to move and they could not accommodate us. When we spoke to the desk manager, Tia, upon check out the next morning, she was most accommodating and gave us a deep discount on the room and was so cool that later in our stay, we decided to book two more nights. 
We stayed in the courtyard room and it was great, nicer than the river front room with a table to eat and a full outside balcony overlooking the fire/waterfall in the courtyard. The only problem was the 6pm knock on the door, a staffer offering ice...?? Not sure, guess it was a turn-down service, but it came at an ummmm, inoportune time. So, just FYI, don't forget to hang that Do Not Disturb tag on the door!",4,4,0,0
"Good but old.
I chose this hotel for price and location and it met my expextations. I expected a just ok place near the space needle, safe and clean. It isn't luxurious or new but for an inner city hotel for the price it's ok.",3,3,0,0
"Nice Hotel, not so nice staff
Rooms were very cool and the location was great. However we had a snafu with security over smoking on the patio of the roof. We bought some cigars and we asked where a good spot would be to smoke. A person affiliated With the hotel said go to the roof best spot"". We were seen on camera and were charged 300$ for breaking the policy we had no idea we were breaking. Once they realized we were telling the truth about being told where to go they dropped the fee. However the thing that made us so mad was that they locked us out of our room with our stuff in it basically holding us hostage. They would not allow us to our room until we paid or gave up who told us to go. The tActic here to say the least was sketchy and thus will cause us to never be back. Hope the employee wasn't pissed we rated him out.",3,2,-1,1
"Served Its Purpose
Ok is what I will call this experience. Does lack curb appeal but you get what you pay for. First off we booked our room online days in advance but for some strange odd reason they could not pull up our reservation. Even with the conformation number. So after finally doodling around on the computer for 15 to 20 minutes the guy behind the desk said that he had found it. We paid the money and was giving our key. So far so good until the knock at the door the next morning. It was the front desk. They claim that there was some type of mix up and the other couple was there to check in. We were then asked to come up to the front desk. Once there we were asked for our conformation number AGAIN! Then we were told OK you are all set you are free to go. WTF! You call me out of my room, Ask me to come up front to give you a conformation number and all you can tell me is ""All Set"". All set for what? I need more of an explanation of what the problem was than, ""All Set!"" Apparently there was another couple that was checking in. The same weekend. With the same last name. And they got the reservations and rooms mixed up. Good thing we paid cash because the hotel apparently pre-charged the other couples card before they even checked in. Anywho we were told that we were no longer needed and we left and went on with our day. We didnt use any of the extra amenities except for the use of the lobby computer to look up our conformation number. Don't bother with that; The connection was VERY SLOW. Other than that, that's pretty much it. So if you desire more of the Posh,the Bells & the Whistles this is not the hotel for you. Hope this review helps & Happy Traveling Everyone!",3,2,-1,1
"*shrug*
I was in town for a conference and the big hotel I was supposed to stay in was booked up. The Midtown was given to us as the overflow option. 
The room was huge but sad. There were stains on the walls, the beds didn't have bed skirts which was gross, the carpet was worn out, and the bathtub floor was squishy when I stood on it. My window faced a side street which was not so loud luckily but I could hear people slamming their car doors once they parked on the street next to the window. The internet was expensive and required me to consent to a super sketchy agreement. There was also no mini-fridge unless you paid a chunk of extra money. This was unacceptable with the fact there was no on-site restaurant and anything decent was a 10-15 minute walk away. I could also hear everything from the rooms on either side of mine as there were adjoining doors on each side of the room.
The night staff were nice and let me print something on their own computer for a presentation I was making. But there was an older man running the desk with the candy and postcards who was rude and completely ignored everything I was saying to him. He tried to force me to take an airport shuttle close to my flight time instead of pre-booking me a cab for the morning which was what I wanted to do.",2,2,0,0
"Workingman's hotel
We stayed at this hotel for one night as a result of a Priceline bid; we read the reviews and would not have chosen this hotel based on reviews. Well we took and chance and got what we paid for.
Front desk clerk Kim greeted us with a smile and made us feel welcomed.
The room looked clean, but had a strange smell. Windows do not open, but luckily the door does. We aired out the room for an hour and it was better. Accommodations are designed for an extended stay, the room is small so one or two people for maximum comfort. Full kitchen, electric stove, sink, large frig., coffee maker (coffee), dishwasher, pots, pans, plates, toaster and utensils.
 Furniture is a bid worn: Pull out coach, sitting area (desk), Queen size bed, mattress hard and not comfortable for two adults; I felt every move my partner made, not a restful night’s sleep but it was very quiet.
This is not for romantic couples. The majority of guests were “blue color working men” in large pickup trucks and business men. There is a free airport shuttle. The airport is 10 minutes away.
The Wi-Fi is not free. We did pick up free internet, but could only check our e-mail because it was extremely slow. No guest computer is offered. Parking is ample and free. No breakfast is offered.
Toilet amenities are lacking. Two bars of soap, no shampoo, no lotion, no hair conditioner. I guess the ”working men” do just fine without them. The towels were new, large and fluffy.
Outdoor pool looked inviting and clean. Costco and other stores are walking distance.
I would not stay here again, but can recommend for “working men” or business men who need a place to rest.",2,3,1,1
"ok, for a short stay...
First off, let me state that I am Platinum Elite w/the Marriott chain & it takes in excess of 49 ""paid"" nights to earn the status, so I am well aware of how a Renaissance should look/feel,etc.
This hotel reminded me of an Embassy Suites that had been converted to a Renaissance...right down to the circular atrium & room layout. The location is not far from the airport, but after flying for more than 12 hours, the 15min drive felt like 30 mins. At check-in, I asked about Rm Service & if I could pay in cash or did I have to leave a credit card. I usually leave a card, to earn the extra points, but I knew I really just wanted something a lil sweet so no need to leave a card for such a nominal amount.
I was told, I HAD to leave a card, I asked did she have a menu so I could at least peek at it before I left the card in case there wasn't anything to my liking. I was told. I then asked if I showed her my card then went to the room to see the menu could I then just give the card nbr over the phone to her or even to Room Service...again, no.
Tired and getting frustrated, I decided to forgo dessert & go to my room. Upon entering as I stated off the Atrium, I could hear the ""sounds"" from outside my room. I am a light sleeper and was at least glad that the bedroom was place in the further part of the room. I opened the curtains, to my view...the hotels massive a/c unit. 
The fridge, microwave, and mini bar are a nice touch. The pullout sofa seemed adequate if someone were to use it for sleeping. The bathroom was very large & the usual Aveda amenities were there along w/an abundance of towels.
The hotel is great for families w/the extras in the room like the micro/fridge, and pull out bed...but the noise I could hear from the Atrium was unnerving to me.
I would stay again, I would just remember to dig out the ear plugs I carry in my bag.",3,2,-1,1
"Stunning Hotel
This rivaled a previous stay at the SF Pan Pacific.
Room is luxury with amazing view. 
Wife enjoyed the soaking tub our room and massage at Vida spa. 
Impeccable service and view of the space needle.
A great weekend away to the north country.",5,5,0,0
"Not for Non-Smokers
The hotel looks great and the rooms are nice despite being small. Still, if you are a non-smoker you might want to look elsewhere. The hotel allows smoking on its 3rd floor, however they were booked up and apparently booked smokers on the other floors. The person in the room next to me must have been a prolific smoker because our room was marinating in it. My wife is allergic to cigarette smoke so it made for an unpleasant stay. We called the front desk and were advised that the smokers floor was full and they must have placed smokers in the other floors. We were advised that we should open our window to get some fresh air!??? Additionally the hotel runs a promotion of 15% off the bill for the restaurant on the premises and charge it to the room. The waitress told us that the discount would be calculated at check-out, but it was not. The discount would have amounted to around only $25 or so, but I felt like I had been lied to by the staff. When I asked them to correct it, the front desk attendant advised me that he did not know how, and that the bill ""looked like it had been discounted already"". He was now accusing me of lying! Overall a terrible stay, and I'm generally pretty forgiving.",1,1,0,0
"The ""Magnificant Mile"" is truly magnificant.
Using SNIQUEaway for the first time, we booked a double queen guest room at the Affinia Hotel for 5 nights. There was a moment of panic when we called to confirm our reservation to find that not only was there no record of our reservation, there was no Affinia Hotel. Passed to the senior desk clerk we learned that the hotel had changed hands. All promises made at time of purchase were kept by the new management, and our fears vanished within an hour of arrival.
The room is as advertised. I loved the large desk that overlooked the recessed bedroom and large windows. My wife and I did not have fight over space. We visited the bar once, in hopes of seeing the Navy Pier fireworks. Twenty nine floors is not high enough for the fireworks, but the service and ambiance caused us to linger for a couple of hours.
We could not have asked for a better location. Amusements, bus and boat tours, museums, theater, nightclubs, and Michigan Ave are within walking distance. My wife was temporarily confined to a wheel chair, so this is an understatement. Our first meal was next door at Gino’s East. Within one block south was the Corner Bakery and Elephant and Castle, both moderately priced. We enjoyed brunch at Ditka’s which was only a short walk. Venture 2-6 blocks from the hotel and the choices appear unlimited. We enjoyed it so much, we may even become Cubs fans.
Special thanks to Julia Anna Vargas who is shipping my address book I left in the desk drawer during a senior moment.",4,5,1,1
"one night in memphis
Front desk was very friendly, and helpful. Very close to everything and an easy walk. Rooms were clean and updated. I used to work at a sleep in, and our hotel wasn't this nice. Very glad we booked this location.",4,4,0,0
"The reasons I stay!
When I am away from home, I like to stay at hotels that make me feel at home as much as possible. The rooms at the Courtyard are clean and comfortable and parking near my room was always available. My privacy was respected and if I ever needed anything, all I had to do was go to the desk or pick up the phone. 
There is a nice selection in the lobby market place for early morning or late night arrivals and departures and the restaurant has a good selection as well. There is a full bar and Don or Patty will do whatever he or she can to meet your bar and dining needs and of course, Pam, who seems to be where you need her when you need her. 
There is a mini Starbucks right in the lobby which I personally enjoyed. There is a nice big outdoor pool and a small gym right on the premises which I did not take advantage of during my visit, but both facilities were very nice.
I am a very dedicated hockey fan and the Staff was always accommodating to my needs as I was having to travel during the Stanley Cup playoffs. I never missed a game at the Courtyard!
The General Manager, Juergen, and the Sales Manager, Max, are down to earth, friendly, and very sociable. They were genuinely concerned with my line of work, my passion for hockey, and my personal life when discussed.
I stay at the Courtyard because I feel welcomed and important. The Staff know who I am when I walk through the door and I couldn't ask for better service. These are the things important to me and the reasons I stay at the Courtyard.",5,5,0,0
"Very comfortable and convenient WAY downtown location
Wonderful, friendly staff and comfortable clean room. The front desk staff and breakfast ""server"" were all delightful. Great part of NYC we hadn't visited: short walk to SeaPort, World Trade Center, a great walk over the Brooklyn Bridge very close by. Fun pubs, excellent food. More peaceful than mid and up town but still felt the joy of being back in NYC. Remember this IS NYC so don't expect a big room.",4,5,1,1
"An Unfortunate Stay
I stayed here for one night while in town for personal business, and thank goodness I was not staying here longer.
ROOM: The room, along with the rest of the hotel, seems to be recently renovated. I had a large space available (certainly much more space than one single person needs for a one-night stay), and for that, I give the hotel an A+. I had a king bed, loveseat, desk, set of drawers, flat-screen TV, mini-fridge, microwave, and coffeemaker (as if a cruel joke, only decaf coffee was provided). No complaints with the room size, decor, or amenities.
REST: The bed was comfortable, had plenty of pillows, and decent bed coverings, so I was looking forward to a great night's sleep. However, I ended up getting almost no rest whatsoever. The air conditioner in the room was incredibly loud as it turned on and off throughout the night. Unfortunately, given the outdoor temperature, turning it off entirely was not an option. Everytime it kicked back on, I was woken up...completely ruining my stay in a nice room. Would a different room be better? I don't know, but packing up in the middle of the night wasn't my idea of a good time either.
CLEANLINESS: The room was perfectly clean, no complaints here.
SERVICE: Check-in was a breeze, thankfully, but check-out was awful. At 6:30am, I went downstairs to check-out & eat breakfast. No one was at the front desk, and even at 6:45 after I had finished eating, no one was manning the desk. Unfortunately, I had no more time to wait before having to leave the hotel - so my concerns went unaddressed.
LOCATION: The hotel is as close to the Denver airport as it gets, although there isn't much more in that area (touristically). There are a few restaurants within walking distance, so you could grab dinner if you needed to, and there is a 7-11 gas station and convenience store right by the hotel.
PARKING: The lot was 100% full, with cars even parked in areas not designated as spots. I'd imagine someone arriving late at night would have to circle around or park in one of the adjacent lots belonging to other properties.
SHUTTLE: On the night of my stay, the hotel was sharing a shuttle with 3 other hotels all in the same area. I understand the reasoning for sharing a shuttle, though it was a little disheartening to be the last stop after a long day of traveling. No problems, though - the driver was friendly and helpful.
BREAKFAST: For an airport hotel, I was a little surprised that breakfast didn't start until 6:30am, so anyone with an early flight will miss out. However, the spread was a decent size, with standard offerings including make-your-own waffles, scrambled ""eggs"", bacon, cereals, bagels, pastries, toast, juices, yogurt, coffee and tea. I scarfed food down before departing at 6:45 and even that early in the morning, the small area was a little crowded. The attendants didn't seem too concerned with stocking food or cleaning up.
WI-FI: Wi-fi was fast and free. How can you go wrong?
OTHER NOTES: This has done a great job at making itself look nice with updated furniture and a nice lobby, but they are way behind when it comes to things that really matter: a good night's rest and helpful employees.
BOTTOM LINE: There are a dozen hotels within walking distance of this hotel, so save yourself the hassle and book at a different property that's equally convenient.",2,4,2,2
"Great Hotel
My husband and I stayed here with our 3 children ages 3, 5, and 5 months. They arranged connecting rooms, one with a king and the other with 2 queens and a crib, at the last minute. Our rooms overlooked Discovery Green and Minute Maid Park, which was great. The service was outstanding, the best I've ever experienced in a Hilton, and perhaps a few of the swankier hotels I've patroned. The pool/spa on the top floor was great for the kids. We really enjoyed the deck off the pool area as well. Everything was up to date, and clean, as well as nicely decorated. We also were impressed with the room service. The food was very good, which can be an issue with room service, and arrived within 30 minutes each time. They also offer children's menu items which were quite affordable. All in all, a fantastic stay. Would highly recommend.",5,5,0,0
"Tracy...the hotel desk clerk on the night shift
When we arrived at 11:00 pm after a long ride on Amtrak we were tired and just wanted to get to our rooms. I reserved our tickets on line and purchased the tickets for the rate of 84.99 after taxes 99.95 Tracy said we didnt enclude a second guest and that we should of paid the higher rate for that room on that night well I wasnt expecting my friend to travel with me at the time of booking so she kept argueing the fact and kept insisting that I did something wrong or maybe in her way saying we tried to get over on the motel in this regards. Finally after getting our keys and maybe 45 minutes later we finally got our room and when entering the room there was no table and chairs no amentities very few towels we decided to get to bed as it was very late and speak with someone tomorrow the next day we got one of the maids and explained and showed the maids the room and they put the things in the room that were missing shampoo etc. towels and wash clothes we did not get a table and chairs until the last night we stayed there. I complained to the day shift staff and they were great to get us what we were suppose to have in the room we also tiped the maid for getting in there the next morning to accommadate us and the room that we reserved and tryed to change rooms the next morning early but Tracy still was uncooperative and would not accommadate us in any way I feel we would return if I do not have to deal with this Tracy person at the front desk and if you are going to keep her on the staff I will not recommend this motel due to this employee...I will be returning to Memphis as do some of my friends and family and I will let them know and they will ask if this person is still employed with this motel and if she is then we wiil not be staying there which will be a shame as we thought the motel would be a great place in the future for us as well as friends and family as we all do travel alot in this area.
Thank you and hope to see you again
Patsy Stout",3,2,-1,1
"Cheap Hotel w Thieves in Housekeeping
Great Location, fell for it.. Paid $354 for 1 night plus $45 for valet parking.. includes continental breakfast - which can't be called continental breakfast with just bagels and coffee. We went for breakfast and came back at 11am and didn't find pair of clothes and room got checked out automatically. Manager said they will trace it down and mail those back but never able to talk to them again. Housekeeping never transfers call to supervisor and reception never let me talk to manager again. Leaving this incident hotel room is so bad, tiny and showers don't work properly.",1,2,1,1
"Great Getaway
My husband and I came to San Diego and stayed for the weekend. We had a great time. The room was ok but we spent most of our time taking in the sights. Perfect location, perfect weather and the staff was wonderful!",5,5,0,0
"convenient stop to Australia
We bid on priceline and got this hotel near the airport as a stop on the way from NY state to Australia and then also on the way back. We found staff to be very helpful and especially enjoyed the two guys who attend bar. They made good inexpensive snack suugestions and had a good sense of humor. Room was clean and comfortable. We especially appreciated that they let us in at 9:00am, since they had a clean room available.",4,4,0,0
"Great hotel Great location
We just returned from a trip to Boston and spent 4 nights here. The location was perfect to go to Newbury St, Fenway Park, Public Gardens, everything I would want to do. The staff and service was perfection. The room was large, modern and sophisticated. This is my 2nd time here and I would always come back to stay here while visiting Boston.",5,5,0,0
"A nice place to ""hang your hat"", for a couple of nights
I am sorry, but I have no complaints about this property. It suited our needs for the couple of nights that we were in town. I have to tell you that I have stayed here before, that's why I came back. I did not dine there, but then I usually don't dine at the hotel I am staying. A quirk of mine.
Take it for what it is worth,but I like the place. Everything else about the property was satisfactory to me.",5,2,-3,3
"Barely adequate
Room was not dirty, but didn't feel clean, either. The computer chair was broken. the refrigerator was unplugged and the carpet was wet where it defrosted and the ice melted. Definate lack of electrical plugs, and the WiFi was slow. The single bed didn't look or smell clean. I slept on top of the comforter with a travel blanket that I brought myself. Plus sides - it kept me out of the rain, and the air conditioner worked. Breakfast was cold cereal, cold donuts and weak coffee.",2,2,0,0
"Location, Location...
We enjoyed our stay, although only for two nights, it was the perfect location for our trip. The hotel is right across the street from the 9/11 Memorial and the new towers being constructed. Inside the rooms were quiet and limited construction noise, but once outside you were quite aware of the massive undertaking that will be spectacular upon completion. Our room was average, but with two double beds - which meant my wife and I slept in separate beds. We needed an additional mini-fridge and crib for our 5 month old. Both items were delivered on time at no extra charge. The bellman and front desk clerks were professional and attentive, however that can not be said about the doormen in getting us a taxi both Saturday and Sunday nights. We waited 20 minutes each time and heard more excuses than solutions. The other problem is many cab drivers refused to take us the 10 blocks to our restaurants and they would rather go to the airports for bigger fares. This tactic is illegal, but quite common. Eventually we walked to the corner and hailed our own taxi. The hotel is within walking distances of Battery Park, Trinity Church, Century 21 - department store, and if you are up for it Greenwich Village. The rate was pretty good and we would stay here again.",4,4,0,0
"Nice property - skip the food
The overall hotel is modern with a cool vibe. The rooms are clean and have Bliss spa products. The gym is small but well appointed with the newer fitness machines.
Room service was very prompt, but overall food quality was adequate. Oatmeal for breakfast touted sour cherries, but was served with marachino ones. Roasted tomatoes were barely touched by oven heat, and the sausages were sliced in half and dried out. For the price of the menu items, the chefs in the kitchen need to step-it-up.
If you're looking to be near the Gaslamp district...look for a closer hotel, this one's a mile walk away.",3,3,0,0
"Great hotel
Hotel Erwin is placed at a great location close to amazing restaurants and right next to the beach. The staff working there is super nice and friendly and they helped us out with our luggage on our last day! When we had no where to put it. I can highly recommend Hotel Erwin and when I go to Venice beach again I will definitely stay here again.",4,5,1,1
"Cozy gem in the heart of the city!
My best friend and I went to NYC on a whim and decided on the Jewel for a one night stay June 16-17.
Location
Awesome! Right across from Rockefeller Center next to a TD Bank (great for canadians with a TD account!) Walk west on 51st st and there is a 24hr duane reade pharmacy where you can pick up snacks or anything you may have forgotten to pack, walk a block east on 51st street and you find yourself on 5th avenue with H&M and St Patricks Cathedral.
Check-in
We arrived around 930am and asked the lady at the front if we could checkin. We were told it would cost $40 if there were any rooms available. If we didn't want to pay the fee we were told we could try checking in after 12noon. The lady checked her computer and told us two rooms were indeed available if we paid the fee. We agreed to the charge because we just wanted to get settled in right away and were given room 704. This was the first time I was ever charged an early checkin fee and it would have been nice to have just been given the room since there were some available. 
Room 704
Standard room with a view of the next building. The room had a Queen sized bed that was comfy enough,working A/C, iPod dock/clock, coffee maker, coffee shampoo, condition, soap. The shower had good water pressure. No signs of bedbugs. Each floor had a purified water dispenser with empty water bottles free of charge. As well there are irons and ironing boards in a closet next to the water dispenser. Free WIFI works fine in the room and in the lobby. The 2nd floor had coffee and computers/printers for use.
Checkout
We left our bags without problem and explored the city a bit more. Checkout was fast and efficient. 
I would stay here again if the price was right.",4,4,0,0
"Good location but not much more
Hotel Fusion is located in the center of the city, very close to Market Street and Powell station with a very good connection to all the tourist attractions. This and the low price are the only advantages I can think of at the moment.
The room I was staying in was very small, dark and smelly and it was no view from the window whatsoever. There was a weird smell in the whole place and after few days spent in the hotel I had to wash all my clothes. 
The so-called ""breakfast"" was served in one of the hotel rooms and there was no place to sit there. You can get tee or coffee and enjoy it in your room. There are also some sweet pastries available which should be called ""morning snacks"" rather than ""breakfast"".
The night club located downstairs makes it sometimes difficult to sleep in the night so better bring your earplugs.",2,2,0,0
"Great location and nice rooms
The longest part of my planing is always regarding hotels. It's hard to combine everything we want: great location, rooms that are clean, spacious, with plenty of amenities, nice service and of course, with reasonable prices.
I'd like to reinforce the ""reasonable"": that doesn't mean ""cheap""- but value for the price.
I thought my experience with the Helmsley Park Lane was just that. Location is stupidly good - and as someone who works with technology, being 50 mts from the Apple Store is something you have to grab without asking.
The check-in experience was good - not great. I can't complain, though - I arrived too early. But they did allow me to get in earlier than usual. The service is fine - I really don't use it much - and the room I stayed in was worthy of its price. Spacious, wifi working fast, nice bathroom - great shower.
Overall it's something that's worth of what you're paying. And if you're looking for location, it's probably one of the best prices you'll get in the area.",5,4,-1,1
"SUCH A BAD EXPERIENCE
I will never stay at a Marriott Again, This was the worst time i ever had. $28 to park really! This was a free night award that my son won and they charged me $212.44 to stay, guess they don't know what free is. Got kicked out of the fitness room for wearing pants. They want to charge for a breakfast that is free in any other hotel in the US. I will never recommend any one to ever stay at the Marriott down town Indy, there is a Super 8 close by.",1,1,0,0
"Great Experience
It is so nice to stay at a hotel WHERE THEY CARE. Every employee we dealt with was pleasant and helpful. From Mehrsa, at the restaurant who truly took care of us with skill and warmth. To Branco, who made sure my kid had pool toys when they were splashing around. We are doing construction on our house and everything has been very disruptive. The staff at the Beverly Garland made an oasis of calm for us. They worked to help us get in and out when we needed. Really loved it!",5,5,0,0
"Great chef
One of the best stays ever. We travel a great deal, this was almost like being home.
Chef Ray created some of the best food, was extremely satisfied. Usually we dine at different locations each night, the food was so good we had dinner at the hotel the entire week of our stay, it is that good.
My wife can't eat things like butter, salt and a few other items most enjoy, Chef Ray made plates that were not only something my wife could enjoy but were healthy for her. Chef Ray the next time we are in Dallas we will be staying here again, thank you.",5,5,0,0
"Obnoxious Manager
I am in Balt every few weeks, I travel a lot for business. My fiance was with me on this particular trip. The internet wifi in the rooms was HORRIBLE, so he went to the business center to use the computer there instead. First of all, the staff was in and out of there printing personal items, using one of the computers constantly. Then, the manager, Ryan, starts harrassing my fiance, asking who he is, what room is he in, and WHY IS HE IN THE BUSINESS CENTER. is that Ryans business, to ask a guest why he is using a computer which is there for guest use? All while his staff is screwing around in there all day long? Then he asked when my fiance was checking out of the hotel. Now, we were booked there all week imagine how we felt after this snotty manager is harrassing us. We wont be back, and my company no longer recommneds this location in their travel booking website.",2,2,0,0
"Everything we needed
We booked last minute on a Friday, and the staff quickly gave us the key and prepared the room, the French King Suite. We needed somewhere clean and quiet, and the Lafayette House was both. The original windows had another interior window installed overtop, so the room was quiet (the windows could still be opened). The bathroom was vintage, but clean and charming. The gas fireplace was a nice touch. We were concerned that smoking is allowed in the rooms, but a staff member said that an ionizer is used in all the rooms. We were surprised to smell no evidence of cigarette smoke. Linens were nice.There is a great bar and grill next door and fun Irish pub two doors down, so we thought the location was great. All in all, less expensive for our family for a place with lots of character.",4,4,0,0
"Filthy, noisy, no help that cares..
Took forever to check in, elevators shaky, not even inspected, service was nearly nonexistent, manager unavailable, toilet backed up, and no plungers in the building. They said I had to come all the way down to the lobby to use the men's room, which smelled like a sewer. Door slamming neighbors, and bed bugs, no clean sheets, no shuttle service downtown, as they advertise. Do NOT stay here, if I had my car, I'd have left, oh they also double-bill, call your credit card....yuck!",1,1,0,0
"Felt like home
This was my second stay at the Quincy within two years, and this time was even better than the first. We took advantage of their holiday package ($109 per night) and for this family of four (two adults, two big college-age kids) we were very comfortable in a room with two full-size beds, and the long sectional sofa where my son comfortably slept with extra sheets and blankets provided by the hotel. The staff could not have been more friendly and willing to please. Shout-outs to Jamie, Dirk, Larry, Fabienn and Norma - all greeted us with friendly smiles at check-in, every morning and evening, and at check-out. We got a bottle of wine, free breakfast vouchers at Au Bon Pain two doors down, lots of information when we needed it, privacy when we didn't. The room was spacious and clean. No complaints at all, but get a room on the top floor if you don't want the bar noise, though there is alley noise in the early morning (which, if you are not used to city sounds, may make you crazy. For us it was okay). Only other gripe - the wooden venetian blinds on the windows do not block enough light so for light sleepers this may be a problem. We were super comfortable during our whole stay. Since we have kids in DC this hotel will become our home away from home when we visit. Really, a wonderful little hotel with staff that knows how to make you feel good and wanted. Five stars - there are certainly fancier places, but none friendlier.",5,5,0,0
"Meh...
Overall, this hotel was just average. It felt practical, but there were a few little things that bugged me. 
Things I liked:
- Free breakfast and wifi.
- Walking distance to some restaurants and a supermarket.
- Close to OSU.
- Lots of parking.
- Friendly staff.
Things I didn't like:
- You have to drive through/near downtown Columbus to get to the hotel from the airport. This makes a 20 minute drive about an hour during rush hour.
- The room was stuffy and the AC unit was loud. For me, that makes it hard to sleep.
- The room was quite small.
- Some of the electrical outlets didn't work.",3,3,0,0
"Great location, lovely room, refined service.
The Sofitel is located near Water Tower Place, the Hancock building and many fine as well as casual restaurants. Although somewhat small, our room was beautifully furnished and the bathroom luxurious. Check-in and out was speedy, and all the staff members from the desk clerks to the waitresses and doormen were gracious and helpful. It was also remarkably quiet. We were never disturbed by noise from nearby rooms. Breakfast is fabulous, but spendy. You can also opt for the free coffee to hold you over until you head to one of several nearby Starbucks.",5,3,-2,2
"Quite surprise in Denver
We stayed at this hotel for a weekend away. I am a Denver native and had never been to this hotel. I was quite surprised by the update luxury. The room was clean,large and comfortable. The staff was polite and helpful. The food in the bar and restaurant was delicious . We will stay here again as it is just a short walk to 16th street shuttle.",5,5,0,0
"Stay Far Away From This Hotel
After paying in advance with a guaranteed late check in, we arrived at 11:00 PM. The lobby was closed but a sign said to call the number and they would answer. Three phone calls and 45 minutes later, we left and found lodging at a Best Western for close to the same price. It has been two weeks and they still have not answered the 3 messages left. Not what they promised.",1,1,0,0
"Great location and value
I stayed on a Sunday and Monday night for an average of $200 per night. The hotel is in a superb location steps from the subway, and a block from Macy's. The staff was outstanding: front desk, concierge and breakfast wait staff. The room was very clean and fully equipped, including free wi-fi. The room for this price is small, but what do you expect at this price point?",5,3,-2,2
"Not what I expected
Based on the online photos I choose this hotel. Very disappointed when I got on the elevator (writing on the inside elevator door) and more disappointed when I got to my room. The room had only been partially surfaced cleaned. The tables and TV had layers of dirt and dust that left a black film on a damp white towel. The furniture is old and has numerous scratches. The linen is worn.",2,2,0,0
"Hotwire High Value
For $144 a night, I thought I got very high value on a Hotwire booking. My room was on the 15th floor and quite comfortable. 
The toilet was blocked on arrival, but a call down got maintenance to fix it by the time I came back to the room.
There is a very noisy ice machine on the 15th floor, which was used only once during my stay. It sounded like a slot machine paying off, without the bells and whistles. 
This noise could have been prevented by putting a door on the room where the ice machine was located. There was a door frame in place, but no door. Fixing this would make the 15th floor a fine(r) place to stay.",4,1,-3,3
"Great hotel
Stayed at Embassy Suites in Denver this past weekend with the fiancee and another couple. Great location. We were able to walk to Coors Field for a Rockies game, and down to 16th Street for a night out on the town. Hotel is very reasonably priced for it's great location. Rooms are VERY spacious, clean, and comfortable. Breakfast buffet was ridiculously busy but the food was good and worth the lines. $29 a night for valet parking in Denver is unfortunately a standard. So just know that ahead of time. Will definitely stay again and recommend this hotel for others!",5,5,0,0
"Marriott Marquis on Broadway
If you told anyone that you were visiting New York and staying in Times Square/Broadway, they'd say ""You lucky Devil!""
The hotel was clean and pleasant enough but it just didn't like up to my expectations.
Actually, for the ""cheap"", tacky location of Times Square/Broadway, it fit right in.
I would never have chosen this place (and I didn't, I was put up here with other business colleagues) and it was a world of difference from the last Marriott that I stayed in, in Tyson's Corner, VA, which was way, way better, as a hotel.
The place looked tired and my room was a hotchpotch collection of furniture that didn't quite fit.
All in all, I felt a bit tacky staying here, yet I'm sure many people would love the place in the heart of this loud, glitzy and grubby area.",3,3,0,0
"Efficiency with some space
I guess this Extended Stay was recently upgraded to a Deluxe, but it is still just an extended stay property but with bagels and muffins. Rooms are nice and large with a kitchenette separate from the living area and the bed in its own area. Furniture in good condition except for the bed's mattress, its time to change out the bedding when there is a well worn dip in the middle.
While everything else was fine, I do book hotel rooms to sleep in. Every room has a few flaws that can be overlooked this took it from very good to average. I would have let them know if asked how my stay was but the young lady that check-ed me out did not seem that interested.",3,3,0,0
"STATY AWAY!!!
I have stayed at numerous hotels and this hotel ranks the lowest in terms of comfort and service. We had two full size beds in the room that should only be accommodating one bed and the bathroom was just a little bigger than the ones you find in the airplane. No tub and just standing shower stall. My biggest complaint however is the bed. It had almost no support and slowly sunk to the bottom like a fish bowl after five minutes. I have never slept tried to sleep on such a terrible bed in a hotel or anywhere else. I called the front desk and the and requested to change the room with a better bed and the answer? ""All the beds are the same sir"" Are you kidding me? And they offered to place ""wooden planks"" behind the bed for support! WOODEN PLANKS!!! Is this a joke? This so called Boutique hotel in middle of Seattle downtown offering wooden planks to correct their bed that's not worthy for a homeless person? And then they offered to send up the engineer to see what they can do and said ""they have some tricks that they can use""...........what da heck kinda hotel is this?? Some tricks?? 
The only good thing that came out of this was that I didn't have to stay there another night and Expedia was nice enough to refund my money for one night. 
At the end after I had my bags all packed up they offered to move me to another room. And what happened to ""All the beds are same sir""? We got the heck out of there before I witnessed any more lousy service. 
I would give every rating a 1 out of 5. Zero if I had the choice. 
STAY AWAY FROM THIS HOTEL!",1,1,0,0
"A Quality, basic hotel
I arrived early evening, although several hours later than expected. No difficulty with the check-in and they even provided a bag of snacks (well appreciated, since I just been on a fifteen hour flight).
The room was pleasant, midway between 7th and 8th, near the subway and Penn Station. Also, an easy walk to Times Square, Bryant Park, and the giant Macy's is across the street, so very well situated.
Good amenities, lots of water pressure l, soft towels, sturdy bed and big windows.
Decent included hot breakfast, WiFi that works, and pleasant and helpful desk staff.",4,4,0,0
"Top notch!
My husband and I stayed at the crowne plaza for 5 nights and the main reason for our trip was to celebrate my 40th birthday as well as the amazing shopping. From the minute we arrived the staff at the hotel looked after us, we were upgraded to a hudson view room on the 42nd floor and we very pleased with the size of the room. Considering we knew we were going to spend most of our time out of the hotel we had in mind a basic room, the one we got was more than adequately appointed with large king bed, a small seating area and writing desk area and a large shower room. The hotel is perfectly situated in the heart of times square with subway stations close by allowing easy travelling around new york. 
On my birthday we asked the concierge for advice on a special restaurant he booked us Benjamin's Steakhouse and we were not disappointed. Courtesy of the hotel I received a special treat of birthday cake sent up to the room, this was a lovely touch.
The hotel is exceptionally busy and the staff do everything in the power to be courteous and helpful, if you like a quieter more personal hotel then this is not for you and the continual toing and froing of people can be overwhelming for some people.
We were able to get a late check of a couple of hours which enabled up to make the most of our last day.
I would definitely recommend this hotel for location, cleanliness, amenities etc We would most certainly stay here again if we ever get the chance to go back.",5,5,0,0
"Watch your credit card
We stayed at this hotel 7/23~7/24
Room was nice. Then we saw the fourthsquare promotion saying we can get 15 dollar minibar credit just check in. 
We decided to take some soda and water from the mini bar when we check out.
Then we found a opened previous guest. We informed the from desk but still got charged for that sprite. What is worse, we asked for using another credit card because my friend wanna pay it for as my birthday gift. So I made reservation with my credit card and ask them to switch to hers when we checked out. But not until today we found they not only charge her 360 but also charged me 300. Let alone the 75 deposit hasn't been moved.
Being a non-native English speaker, I never think of writing a review. But this time I think I have to write one to remind future guest of this hotel.
This location is nice but the service are not as good as I think.
I've stayed at tons of properties by the intercontinental group hotel, this one is one of the most disappointing one.",1,2,1,1
"Don't do it.
I really recommend you pay close attention to the environment in which this hotel is located. We recently stayed there for one night and couldn't wait to get up and out of there, and to a new hotel.
Its location on Ellis St places it in the middle of homeless shelters, strip clubs, massage parlours and street workers on many corners. It's not a pleasant location at all. Given the fact that our concierge marked out on a map the areas that we absolutely shouldn't walk around (which happened to be an area just nearby the hotel) - and also advised us that cabs don't simply drive past the hotel due to its location and environment - that to me speaks volumes as to the merit of the hotels location.
We found our room to be grimy, poorly-appointed and without climate control. Beds were uncomfortable and the pillows are difficult to deal with. The staff are friendly which is a positive. If you're looking at an included breakfast as an incentive, I wouldn't bother. Do yourself a favour and get down to a cafe for food you'll enjoy eating.",1,2,1,1
"Trendy, fun hotel with beautiful views of city skyline
Very trendy and hip hotel. Stayed on 22nd floor in a Spectacular room which had a great view of the city skyline. Worth the extra $10. 
Check in was friendly and easy. 
Parking at hotel is $55/day. There is an outdoor lot just two blocks down on 3rd street that was just $10/day on weekends. We parked there instead. No big deal to walk the 2 blocks to save almost $100 if you're staying there over a weekend. 
Hotel does offer a complimentary one way transport for places within 1mile. 
Room had lots of nice small amenities like ipod deck, robes, Bliss spa products, wine opener. 
Only issue was there was no curtains (just blinds) which made it hard to sleep in since it was so bright. 
Would stay again if could get a better deal on the hotel. ($300/Sat night).",4,4,0,0
"Nice spacious rooms, but sometimes noisy.
We stayed one night upon arrival in Denver, end one night before our return flight.
The rooms are spacious, also the bathroom; and there is a nice desk, fridge, micro and coffemaker (of the dangerous type). Pity, that still so many hotels put Vending machines in the corridors who makes a hell of a noise! The ice machine was no problem; but can't the Coca Ciola company make a chest that makes less noise than a turbo engine? Please put those ridiculous vending machines in the hall or somewhere were it don't disturb the guests. Despite we booked months in advace, they gave us a room next to an also noisy elevator. The second night we had a barking and door scratching dog in the opposite room; that kept us awake for the best part of the night. Very pity because the rooms are comfortable and the setting is very close the airport.",3,2,-1,1
"This Hilton Hotel could stand some IMPROVEMENTS: Brian are you listening?
I checked into this hotel with an expectation that this would meet Hilton Hotel Standards. It does not. I wonder (and did not ask) if this was a franchise property or Hilton Corporate, not that it excuses my observations. I see the Manager's apology, but as of today, this hotel is no better than the worst reviews. I stay in hotels about 100 or more nights a year, so yes, I know hotels. By the way, I was told he works ""normal"" business hours: 9-5. Not even banks work those hours any more.
Here are my observations. (Room 813)
1. Arrival went without incident and was efficient. Staff at desk were friendly, but when asked about why they did not honor my HHonors room request they just said that the hotel was ""busy.""
2. It looked like there was new carpet in my room but the room looked old and tired. See attached picture of the ""blond"" work desk with missing hardware on the drawer.
3. The bed was clean and comfortable, and this was a saving grace.
4. See the picture of the mold growing on the grout in the shower. There is NO excuse why housekeeping had not reported this and corrected it.
5. The HHonors lounge was a small living room. There were very few tables and this room was obviously dedicated to drinking and TV watching. At breakfast there was almost no place to sit where one could actually eat.
The hotel itself looks dated and could use a bit of refurbishing. I did order room service once and it was good, but pricy for what I got.
I would have to think twice about staying here again. The only reason I would return would be the bed and, oh yes, the nifty way you can control your TV with your iPhone. No need to handle the nasty TV remote.",3,1,-2,2
"Disappointment
We stayed here while attending a concert down the street. I went back and forth between this and another hotel and decided here based on it's proximity to the venue. We stayed here on a Sunday night and I think $125 is a bit pricey for that day of the week and what you actually get.
We went to check in and could barely hear the guy with terrible people skills behind the bulletproof glass. My credit card was swiped on an old-school carbon paper machine. Nothing was very up-to-date with the whole check-in process. The key and the remote control were given to us at check-in.
The room smelled terrible, like cleaning products gone bad. The beds were okay, but everything looked stained. The carpet was so out-of-date; nothing vintage about it. The bathrooms were updated and the shower was decent. There was no hair-dryer; had to check that out, too. And don't think they'll bring it up to you!
I barely slept all night. It was so noisy and it sounded like someone (or something) was crawling up the vent. 
We gladly checked out the next day. The guy that day was a little friendlier. 
I'm not super familiar with this area but there was some restaurant choices about 1.5 miles down. There's a bus stop too, and they did call a cab for us.
I will not be returning, nor will I be recommending this to anyone.",2,1,-1,1
"Decent business trip hotel, but will never use for personal trip
used here a few times for my business trip only because it's close to my office. A couple rooms are really run down, one time I had a room with a boom box like AC, couldn't sleep at all the whole night. However, very friendly stuff, willing to make your grumpy day a bit more tolerable. Nothing romantic or unique about this place but very functional.",3,3,0,0
"Pacific Shores Inn a pleasant surprise.....
Stayed at the Pacific Shores Inn for one night on in April 2012. It's in a great location but unlike the Ocean Park Inn which is in the heart of all the partying, this location is quiet. The room had what appeared to be some fairly recent nice upgrades. Nice stall shower, granite counters...Nice refrigerator and microwave. There did appear to be some additional repairs needed but nothing serious...beat up cabinetry under bathroom counter, rust and damage to back of bathroom door...probably some caused by the open shower and a rather flimsy makeshift repair to the sliding door lock. Nice linens, clean room. Only one bar of soap so had to switch between shower and sink. One tiny bottle of shampoo and that's it. 
In all the room met our needs and we rested well. The continental breakfast was lacking. The only thing provided was coffee/tea, dry creamer, sugar, sweeteners, juice and some baked goods. No cereal, milk, half and half, yogurt or any fresh fruit. I think they should improve this. I have never experienced such a limited continental breakfast. I would stay there again though and the staff was very courteous and friendly. If they made improvements to some of the mentioned things I would have rated higher.",3,3,0,0
"Fantastic hotel and staff
My husband and I and our 3yr old son, stayed here over marathon weekend (although we were not competing). Having stayed at Hyatts in different cities in the USA we had never stayed in a Park Hyatt before, but chose the park Hyatt as i was celebrating my birthday over the weekend. We had the best room ever with magnificent views of the water tower and lake michigan beyond and a fabulous window seat which our son enjoyed looking out of to all the emergency vehicles down below. We were a little worried of noise from traffic below however we needed have worried as the noise wasnt enough to spoil our sleep or our enjoyment of the hotel. The room was huge, two double beds and plenty of room to move around and great bathroom which would have fit a football team in. Staff were very helpful and courteous and a credit to the Hyatt chain. Without a shadow of doubt would recommend this hotel to everyone. Do not pass it by it is a gem.",5,5,0,0
"Don't ask for help
If you are looking for the big, impersonal, we-have-our-rules corporate hotel in Times Square, then this may your place. But be careful, because if you ask for help, even if it costs Marriott zero dollars, be prepared for disappointment. My family booked a number of rooms at this hotel for a family event. A simple request was turned down by a junior assistant front office guy with a truly bad New York attitude. And when I called the national Marriott customer service center for help, the Marriott employee on the other end of the phone could most charitably be characterized as rude and disrespectful. The commitment from customer service to call me back never happened. 
With a long business career involving too many hotels stays and way too many airline miles, I have a good idea of reasonable requests. Apparently Marriott does not.
In short, there are lots of places to stay in New York City. Perhaps you should consider alternatives. We certainly will be.",2,1,-1,1
"Not worth the price
Located in a rundown looking section of downtown Seattle. We stayed here because they have a park your car while you cruise deal. The hotel restaurant and room service are too expensive and they don't serve lunch. Why? They had no good reason for not serving lunch.
First I booked a room via Hotwire.com. Then the hotel added the new service of allowing us to keep our car there while we took a cruise, so I called the hotel directly and asked to extend our stay that I had previously booked on Hotwire. They said that we might have to switch rooms because they only used certain rooms for the park/cruise option. This didn't make sense but I accepted. 
When we arrived, we asked about having to change rooms after the first two days of our stay in order to use the park/cruise. We were told that we would not have to change rooms. However two days later we were told we had to change rooms because the hotel was fully booked. I talked to the front desk because we had a baby crib in our room and all of our luggage for a 7 day cruise. I asked why we had to move rooms when they had a clean room available to give to the next guest. They wouldn't let us stay in our room and we had to move EVERYTHING to another room. 
So we're in the new room now and my sister found what seriously looked like mouse droppings in the pull out sofa bed. We took pics of it.
The morning of the cruise, the shuttle driver was very rude and rushed us, honking the horn multiple times at us to get in the van. Then he was concerned about us paying him and argued that we didn't pay him enough.
The only good thing we found about this place was the yummy gourmet food at Citizen Coffee on Taylor St, a couple blocks away from the hotel.",3,2,-1,1
"Great stay for business
I recently stayed at this location and it was a good location for business. The front desk staff were very helpful and friendly. The room was clean and it was quiet. I thought the business center at this location was small for a hotel of this size. The cook challenged me one morning regarding my complimentary breakfast and I was suprised that this happened considering I stay in a Hilton property weekly and I am a Hilton Honors member. He didn't even bother to apologize when he figured out that he was incorrect. I would stay again when I am in the area. It is not too far from the airport and restaraunts are close for dining out.",3,4,1,1
"Swanky
I knew the Omni was a nice hotel, but when I walked into the lobby, I was blown away by the elegance and cleanliness of the hotel. Dave, the front desk clerk, was very professional and accomodating to my requests. The friendly African American manager also ensured I had everything I needed and offered champagne or lemon water while I waited. Definitely a gem in the middle of Houston.",5,5,0,0
"Nice hotel
Stayed at the hotel during a business trip. The hotel location wise was central to my needs. The food and service in the hotel was good. Room service was 24 hours which was helpful on a few occasions. I would stay here agin.",3,4,1,1
"Nice Hotel - not so nice area
The hotel is nice itself, however, the room could use some updating. We stayed over vacation in March and enjoyed ourselves. The staff was good. The location is a good location, however, the location is in a rough part of town. Next door are some dance places for men. 
Overall, it was a good experience.",3,4,1,1
"Nice Hotel but Crowded as a Train Station
The hotel is very nice and service staff is quite friendly. However, because of it's size it's very crowded. You can wait up to 20 minutes for an elevator as there are so many people trying to get in and out that there's just no room. The lobby is often so crowded that there's no room to move. There are often people seen just sitting on the lobby floor waiting for family or friends. The Starbucks adjacent to the hotel is a nice treat except it's often closed during ""open"" hours.",3,4,1,1
"White Glove Service
Check in process was seamless and friendly, I forgot her name (Itzurri maybe) was very sweet and smiley. Entered my room blown away at the size-standard room starts at 600 or so sq. ft.! Unbelievable! In a 2 bedded room with 3 of my girlfriends and we have plenty of room to spread out. The bathtub and shower are enclosed by the same door (hard to imagine) but it can create a cool sauna effect.
Asked for a toothbrush and the guest services guy was at my room within 5 min. wearing white gloves! And he greeted me by my last name. I have never experienced such service.
Had lunch at 16, and the waiter was very attentive and the food was fantastic. Heading to the spa this morning, looking forward to the sauna there!",5,5,0,0
"Premier rooms are best
We returned to the Handlery after a five year absence. We chose to go back mainly because we only had two nights in San Francisco and were already familiar with the great location however the major change for us this time was that we had got a good deal on a Premier room. This room made all the difference to our stay. The king size bed was very comfortable and I particularly liked the separate make up room . We had a nice balcony overlooking the pool and we enjoyed relaxing in this area as well as having a swim to cool off. We were not being collected for a late night international flight until after 6.30pm but the concierge arranged that we could return from our last minute shopping and use the sauna room to shower and change before being picked up.
I would definitely go back to the Handlery but would only consider a Premier Room in the future.",4,4,0,0
"Not mainline Hilton quality. Hotel badly in need of remodel
I understand why many of the reviews describe this hotel as being in need of renovation, and feeling rather dank and depressing. I am a Hilton Honors Diamond member but I rarely stay at mainline Hilton properties. I generally end up at Hampton Inn or the occasional Hilton Garden. So when I do get to a Hilton I have rather high expectations of the properties and the Hilton Houston Hobby really doesn't live up to those expectations. 
I needed a ""day room"" for required rest today (company policy) and booked this hotel. I was given a Cabana room overlooking the pool. The room is large, and is, for the most part, clean. It is very ... I guess for lack of a better word, ""moist"". The desk chair actually feels wet, which is odd. The room is not particularly well-lit. The lamp at the desk is not working. There are no convenient power-outlets that don't require me to crawl on the floor. Same with bedside tables - you have to unplug a lamp in order to charge your phone. 
Thankfully Diamond members get free internet because they do charge for internet here. Hobby airport is notorious for lousy hotels, but I think I had expected this hotel to be of a little higher quality. I can't imagine I would stay here again until after they have put time and money into a very thorough gutting and remodel of guest rooms.",2,2,0,0
"Great location - average accommodations
I spent one night at this hotel so I don't feel I can truly give a thorough review but I'm going to try. 
We arrived a little early to check in but they pre-registered us and called us about 30 minutes later to tell us our room was ready. We reserved the room through Priceline and read that the hotel staff treated you different for using a third party to make the reservation. I fully disagree with that statement. Any staff member we dealt with was extremely nice, pleasant and accommodating. 
When we got back to the hotel later in the evening we were given our room on the 7th floor. We had checked our bags and asked to have the Bell Man bring up our bags quick since we only had a few hours to sleep. They delivered our bags immediately! NYC rooms are generally smaller than other city hotels so we were expecting that. The room was clean and comfortable. The hotel is an older hotel but they seem to do a good job trying to keep up with it. Don't get me wrong there were spots in the room that could use some attention but it's not even worth writing about. We had a problem with our air conditioner because it was rattling pretty bad. So we called the front desk and they offered us a new room on the 2nd floor. The rooms were identical (actually I think the bathroom was nicer in the second room). The air conditioner in the second room didn't seem to get really cold, but it was ok for the night. I guess my only complaint was there was some strange, unidentifiable knocking noise all night long. I didn't know where it was coming from. I thought it was the room above us but it was continuous all night. The bed was comfortable and don't expect a wonderful view from the room. 
We didn't use the pool but we did go up there and the roof top was amazing. The pool was small but expected for NYC. We wanted to go to the Roof top Bar but we had plans and couldn't make it while it was open. We had a drink by the pool and the views were amazing from up there. 
We were a little apprehensive spending the night here but it served its purpose and we enjoyed the time there. I must stay that the staff we interacted with were amazing! I would definitely stay here again.",3,3,0,0
"Never will stay at again
The outside appearance of the hotel and lobby were fine; however, once I entered the room it smelled like it had been disinfected with formaldehyde. The odor was so strong that I was afraid it was going to make me sick. Fortunately, I only had to spend six hours sleeping in the room and no more. In order to sleep I had to cover my face to keep from gagging from the smell. 
In addition, the morning of my leaving, I witnessed the hotel front staff arguing with one of the guests regarding her lost key. Based on what I overheard, the room was not in her name and she did not have any ID and I would understand why the hotel would not want to give her a key. However, the front desk staff could have waited to berate the woman until after he was done waiting on the guest he was waiting on.
The only good thing about the stay was that I wasn't killed in the process of staying there and the ride to the airport. The man driving the hotel shuttle to the airport was the most pleasant of my experiences at this hotel, but unfortunately, that is enough to convince me to ever stay at this hotel again.",1,1,0,0
"Great stay...
Clean, comfortable hotel - classy too, close to restaurants, convention center, shopping, visitor sites. We had a great time on the 30th floor! I would not stay anywhere else in Seattle - hotel locks doors at night to keep out street people, safe area...",5,5,0,0
"Great hotel but a shame there was no coffe maker in room
This was a great hotel, smart and comfortable but seriously, no coffee maker in the room? That's just mean.",3,5,2,2
"Hallway smelled like rotting fish.
First, let me say that I'm a fan of history so I was thrilled to have the chance to stay in a historic hotel, especially one as iconic as the Congress Plaza Hotel. I was still pretty excited when I walked into the lobby and saw all the beautiful mosaics, gilding, and antiques. However, the first indication of what would be a pretty lousy stay was the staff person when I checked in. He was totally ""checked out"" (pun intended!) and didn't seem to really give off a great customer service vibe. That goes for almost all of the front desk staff I encountered. Most of them seemed to be high school/college age and had terrible phone etiquette and customer service. They really did not match the pseudo-luxury the hotel seems to try to convey. 
More importantly though, my floor smelled like dead fish. It was pretty awful. I have a feeling they knew it smelled weird because they had a window open to air it out. This window was WIDE OPEN with no screen on the eleventh floor. What a lawsuit that could have been!
Also, what year is it? 2003? How is this hotel still charging for internet?
 One nice thing - I had to print a huge document, and the manager let me email it to the front desk and printed it for me for free. That was really kind. They were also nice enough to let you store your luggage for free and have a special room for laptops, but it took a looong time for security to come and open the room so you could get your bag. Glad I didn't need to catch a flight. 
As for the room itself, it was okay. The bathroom was pretty modern, but most of the room was kind of dingy. 
Next time I go to Chicago for business I will definitely stay at a newer hotel. I assumed they had the same sort of amenities that other expensive downtown hotels have, but I was wrong. Maybe that's why it's so hard to find information about their amenities on their website. It is clear that this hotel spends a lot to make sure that the lobbies and public areas look nice and fancy but that they clearly don't put the same effort into maintaining the rooms and making sure their front desk staff does a good job. The security guards were really nice and helpful though. It was mostly the front desk people that had sassy attitudes and acted really unprofessional.
UGH.",2,2,0,0
"Annual Get-away
It's our third year now going to this resort and we love it so much that this has become our family's special place to celebrate our youngest child's summer birthday. We have never been disappointed with this resort, nor had we ever had a cause for complaint. They have something for everybody: golf for the dads, spa for the moms, tons of kids' activities for the little ones. Service is always superb and the staff always go the extra mile to make sure their guests are having a wonderful time. Last year, they brought out watermelons by the pool and served everyone. This year, they gave away Popsicle. The rooms are always very clean and this year, we had housekeeping knock on our door late in the afternoon to ask if we need anything extra, like toothpaste or towels. But of course, the thing we love most about this place is the lazy river. A word of warning, though: This area of the resort is just too much fun for kids that it can get really crazy at times. A reviewer remarked that the lazy river can get congested and that is true. If you are the sort who minds little kids running around, splashing water and having the best time of their lives, steer clear from this area. There is an adult pool nearby, just off the cabanas, where you can have peace and quiet. My husband and I, however, delight in seeing little children laugh and treat this area like their big playground, so we really enjoy hanging around here, sitting on the comfortable lounge chairs under the shade of trees, sipping our Texas Tea. Ah, bliss! We'll be back again next year, that's for sure!",5,5,0,0
"Ho-hum, it's a Holiday Inn...
Holiday Inns are pretty characterless places, and the aforenamed chain doesn't really conjure up visions of great beds, rooms, or anything spectacular at all. I pretty much got what I expected, so to say I was disappointed would be lying.
My travel companion and myself spent one night here as part of a coach tour. Our twin-bedded room was on the eighth floor in Tower II (there are several towers and sections). We didn't get a view of the Bay, our room faced part of the city skyline. That's when we could actually get into the room; twice, we had to go down to the lobby to get our room cards ""re-magnetised"".
The first thing we noticed in the room was the semi-translucent glass bathroom door. When closed, you could still easily tell what the bathroom's occupant was doing. Particularly bad, as the toilet faced the door. Talk about a lack of privacy! 
The air-con worked fine though the room was small and slightly-musty smelling. It is also a very dated building and the finishings of the walls and the carpets, both in and out of the rooms, were not up to standard. The shower water pressure was very good, though the towels were about the size of men's handkerchiefs. Cleanliness in the bathroom and main part of the room was fair, as was the lighting.
The absolute worst feature of all, however, was the bed. Oh, my God. The mattress seemed to sink in the middle whilst being too hard all around the outside, so there was no way of finding a comfortable position. It was possibly the worst night's sleep of my life. 
We chose to dine in the hotel's restaurant, The Elephant and Castle, for dinner. The website describes the food as ""breathtaking"" but I wouldn't go as far as that. I ate the Jameson Chicken, and while the chicken itself was very nice the side vegetables were cold. It's a pity, as it could've been a brilliant meal. The following morning, we ate breakfast at the hotel's diner, Hazelwood's. I ate the French toast and it was GORGEOUS. One out of two isn't bad. The prices for both restaurants were fairly reasonable.
If I had a choice I wouldn't stay at a Holiday Inn, but I won't always have the luxury of choice.",3,3,0,0
"Great stay at the Westin !
Clean, comfortable, convenient location. Would highly recommend the Westin.
We easily walked to Pike Place Market and to other downtown shops and restaurants.
Room was nice and spacious. Staff was friendly and helpful. We didn't use many of the hotel services, but used the concierge to book our day-trip to Victoria, Canada for almost half the price of going direct to the company - Clipper Vacations. Thank you to Louise in concierge for sending a complimentary bottle of wine for our anniversary!
As a previous post mentions, the mini bar prices in the rooms are very high. Best to stock up on snacks at the Bartell's drug store across the street. You also have the option of getting a mini-fridge in the room for $5 total for the duration of your stay. I believe that's the price. It sounded reasonable and we considered doing that, but, in the end, realized we didn't need it.
The in-room coffee is free, but doesn't taste very good, although it is prepackaged starbucks brand. You have the choice of rejecting maid service (as an effort to be eco-friendly) in exchange for a $5 per day credit on hotel food services. We used the $5 to get 2 Starbucks coffees each morning in the downstairs lobby. 
Overall, we were very satisfied with our stay and would highly recommend it.",5,5,0,0
"Great location, good rooms, bathrooms need help!
I stayed at the Roosevelt during the Labor Day weekend and was really looking forward to it. The location is great close to the theater district and Rockefeller Center. I am a big Mad Men fan and this hotel was referenced a few times. There are a few things that were REALLY disappointing. First, the rooftop bar was closed (was kinda making it a highlight of the stay so that was a let down). The hotel was packed so I was surprised about that. The rooms are ok. They are the typical smallish rooms I expect in NYC hotels so that was not an issue, I frequent the city and know the expectations. The bathrooms need serious updating. The light in the bathroom did not work 50% of the time and even when we called to get it fixed (we left for the day) it was still broken. Room 1023, check it out when you turn the light off it is hit or miss if it will turn back on. Other things like a dirty bathroom (black gunk in the corners and rusty shower curtain rod) solidified that I would not return. I do not think housekeeping does a great job.",2,3,1,1
"could do with some TLC
Great location near to TImes Square, the lobby is 1920's art deco and stunning. The room was adequate, but the plumbing left a lot to be desired. The room was clean, although I went to plug a charger in behind the bedside table and decided against it as it was filthy. Breakfast was good at the hotel, very extensive choice.",4,3,-1,1
"Expect a budget/value hotel...in need of major renovations
This is a value/budget-type hotel. If you know that going into it, you'll be fine. However, we expected something different after seeing pictures, etc and we were really disappointed.
My mom booked this hotel for a 4 night stay in NYC. She was really excited about staying in a boutique hotel right near the theaters since we were seeing some shows. The lobby and front desk staff upon arrival were great - I was excited to see the room. And then we arrived to something unexpected. Bare bones room, dirty carpet pulled up from the floor, random items lying around that made it clear it wasn't vacuumed (hair pins, etc), a moldy bathroom with a broken fan (yet very clean toilet), a TV that didn't work, heat that was stuck at a super hot temp, a closet with a broken rod and an ironing board lying on the floor. We asked to switch to a cleaner room, but after the bellman showed it to us, we realized the hotel is just old and in desperate need of repairs. As a minor solve, we actually went down to Old Navy and bought flip flops to use for the shower.
With all of that said, the hotel is super convenient to subways, transportation to the airport and of course the theaters. And the staff was very friendly. If they are able to renovate the hotel, it could be a good future option. But as of now, there are just too many options in NYC to choose from that are nicer.",2,2,0,0
"nice place, but sadly unreliable. they left us stranded in a strange city.
the place seemed nice enough. a little far away, but the staff assured us that a shuttle would be available to pick us up at the convention center in front of the blue bear until 10pm. not wanting to miss the bus.. pardon the pun.. we contacted them at 9:15pm to give them plenty of time to pick us up. 
long story short and several phone conversations assuring us that someone was on the way, it was after 10pm and they change their story to we're not picking you up. after an hour of waiting for the shuttle, we're now sitting out in front of the convention center without a way back to the hotel. as I normally don't carry cash i was very thankful that I had the $25.00 taxi ride back to the hotel.
I run an IT company. If the companies I service can't rely on me, i'd be out of business in about 3 seconds. These guys left me hanging without apology in a strange town after promising to pick me up. I have lost trust in this company and as sad as I am to admit I can no longer do business with lowes, a company that I cannot trust.",2,2,0,0
"Wonderful Hotel Experience Worthy Of Hyatt
Just returned from a quick 2 night stay at The Park Hyatt Washington over July 4th. From the moment of arrival out front to check out everything was top notch. Every staff person was outstanding and incredibly accomodating. The hotel is beautiful and the rooms are well stocked with complimentary bottled water and plentiful and luxurious toiletries. The toiletries were restocked even though hardly used. This is a pet peeve of mine at so many hotels. Our last experience with the Hyatt brand was at the Andaz 5th Avenue in NYC and was an awful experience. The Park Hyatt Washington has restored our faith in the Hyatt brand. We usually stay closer to the Dupont Circle area which is more convenient to our son's apt but we will probably return to the Park Hyatt instead.
We had breakfast included in our plan and the restaurant staff, especially the manager, was so nice and accomodating. We will try it for dinner on our next visit.",5,5,0,0
"Safety concerns
The room was very nice, but the sleeper sofa left a great deal to be desired. The mattress was not made up, nor were there any additional supplies in the closet such as pillows and blankets so that we could make up.
The Jacuzzi bathtub was a huge disappointment. It took over 30 minutes to fill with enough water to even turn on the jets. Once turned on, the jets barley had any pressure, and one didn’t work at all.
I failed to report these issues at the time due to a more critical safety concern that arose and was not resolved by hotel staff.",2,3,1,1
"Terrible experience...Remain critical on those good comments
Before i booked this hotel, i saw those reviews on this webside. But i believe, what i have experienced in this hotel was much more horrible than anyone else. 
My friend and i are realitively slim and small, and when we checked in that day, the receptionists gave us a room in the corner. When we saw the room, we were astonished. The room was the smallest hotel room i have ever seen. There were only one bed(barely enough for two slim girls), one old television, one tiny bathroom, and an old closet. The room was kinda stuffy and the air-conditioning was really noisy. Furnitures were old, and they used tape to conceal some broken parts. We had hard times even to turn around in this room, and there wasn't enough space for our suitcases(two small ones).The room was faaaar different and worse than these pictures shown on this website. 
The worse part about this hotel is that the receptionist was the most dishonest and unhelpful that i have ever encountered. When we requested to change a room at the front desk, the receptionist kept blaming the website that i used to book the room, and kept saying that our room in the corner is a standard room. At first, we believed her words and stayed for another 2 nights. On the last day of our stay, we accidently saw that other rooms in that floor was much more bigger than ours(still small compare to regular hotel rooms). We went to confront the receptionists again. The receptionists were making more excuses this time, and said that we should only request a room change on the second night of our stay, and it made no use to change it on the first night. The receptionist said that's hotel's rule. But this was not written anywhere, and i wasn't informed. I believe the receptionists were just making something up to answer my confrontation. They shutted up when i said you are really dishonest and lied to your customers, and i would write all about it on the internet. 
When we were about the leave, we met two other girls that were smaller in figure, we got to know that they were also assigned in a terribly small room in the corner. And we met two taller boys who booked the same kind of room, their room were not that small. I really doubt that the hotel receptionists assigned rooms based on customer's figurs. If that's true, that would be a really serious discrimination. I didn't have time to confront the receptionists again because my schedule for next city was pretty tight. But i'm considering to make a complaint about this to any bureau that is in charge. It was an really unpleasant experience for me, and a bad hotel can really ruin your mood to enjoy NYC. I think i should let others know my situation before they decide to stay in this hotel.",1,1,0,0
"KEEP OUT-STRANGERS ALL NIGHT
It would be great if
New rooms clean.
Everything works.
Breakfast at very good.
Security does not exist, with cars coming and going all night, taking and bringing women.
And people who were not guests walking the halls.",1,4,3,3
"Horrible hotel
The best part about this hotel was the pool. Everything else was horrible. It's old, run down and a joke. Groupon should be ashamed of themselves for having them listed. They ran out of clean towels! How do you run out of clean towels when you don't have but a few guests staying there??? They never did come to clean our room. There were no clean sheets for the sleeper sofa when they knew we had 4 people coming. You could see outdoors between the frame of our door and the door itself. There was no cold water at all so we took burning hot showers. A sticky bug trap got stuck to my hand when I was folding up the sleeper sofa. I'm beyond upset with this hotel.",1,1,0,0
"Convenient for the city center
The O'Brien is a slightly faded hotel in an excellent location to see the sights of San Antonio.
It is in need of a make over and the breakfast is somewhat basic.
Due to it's location it suffers from traffic noise and surprisingly very noisy early morning birds
The Riverwalk is well worth a visit particularly at night and is in easy walking distance of the O'Brien. Walk through La Villita Historic Arts Village and you can walk or take a boat trip around one of the nicest cities in Texas.",3,4,1,1
"First Time
What a very pleasant first time experience I had at this amazing property. The staff was so attentive upon my checkin in and throughout my stay. I will reccommend this hotel to everyone traveling to Houston.",5,5,0,0
"Refreshing atmosphere with a modern touch
This was an unexpected weekend retreat. Stepping into the lobby and my room, I was refreshed with the variety amenities and feeling of openess combined with the modern architecture & fixtures, all located in a great neighborhood. This place is a hidden jewel! The view from our room was incredible - Williamsburgh bridge on one side, Empire State building on the other. I thought being so close to So-ho parking would be impossible, but I found a spot on Kenmare in two minutes. Try their chicken sliders at the restaurant below!",5,4,-1,1
"new lows in customer service
Having stepped of a transatlantic flight I arrived at the hotel to stand in a 20 minute queue at 8pm on a saturday while one person worked the check in desk, there were other staff around, but they were either chatting on mobile phones or doing something more important that taking care of guests. When I finally got to the front of the queue, I was told the room I had reserved a king size room was not available - there was me thinking that was the point of a reservation, little did i know, but it was ok as they had managed to DOWNGRADE me to a queen room??? Sorry, but i thought when they make a mistake like that, the polite thing to do is give you something better than you should be getting not worse! So no i am sitting in the lobby, the next day, waiting for the room i should have had all along, can't go out because apparently the hotel can't move my stuff for me, i have to be present - as for the queen room, well it was tiny and dated, this is a souless hotel, they don't even give you a bottle of drinking water in the room, - unhelpful staff, won't be coming back, anytime soon",1,1,0,0
"OK but overpriced
Once you get over the shock of the seriously downmarket and tacky exterior, the hotel is perfectly all right on the inside. Service was friendly and efficient. There were two of us so the room was a little cramped, the bathroom more so (and no bathroom fan!). No minibar. The location is great for business travelers and very close to the subway so it took no time at all to get to and from Penn Station. There is nothing really wrong with the hotel but for almost $400 a night you expect better, even in New York.",3,3,0,0
"Not worth half the high cost
Sub-par hotel and staff. If you like courtesy and helpfulness, don't stay here! If you like having to call back repeatedly to see if you can check in only one hour early, if you like stained carpeting, if you like the staff to ""throw away"" brand new bottles of face and hair products accidently left less than 24 hours after your stay, and if you like less than friendly employees, I encourage you to stay here. Way too much money for this kind of experience.",1,1,0,0
"In need of renovation and cleaning
Not the best experience. Nice hotel staff (despite loosing our first reservation!)... but the problem is the hotel itself is on par w/ a bad unclean motel 6 :(",1,2,1,1
"All you could want and more
Having just returned from a three night stay at The Seaport Boston Hotel, my wife and I can't wait to go back. The hotel is located in the harbour area and we had a beautiful room on the 8th floor overlooking the harbour. The room was very spacious with some really nice touches. They have a 'Pillow Library' where you can choose from a variety of pillows. The staff couldn't have been more helpful and friendly. As I was in Boston on business I found the hotels business centre of great use. Don't be put off by the fact the hotel doesn't have it's own parking. You can still avail of the valet parking which is charged at a daily rate. All gratuities are included in your room price so the staff won't accept any further tips. 
The area has many bars and restaurants from Dunkin' Donuts across the road to the Legal Seafood Harbourside Restaurant and The Whiskey Priest Bar. The hotels Tamo bar is really relaxing and we had a light snack on one evening which was delicious. 
The walk from the hotel to the city center takes in some wonderful views from the busy harbour area to the impressive skyline of the city. Having stayed in the Back Bay area on our last visit, we will hopefully be returning and will definitely be recommending The Seaport Boston Hotel.",5,5,0,0
"Stayed here August 2012
Was really impressed with this hotel. We stayed at the chancellor hotel in August 2012 and found it to be in a great location and had great service. We were travelling on our honeymoon, the hotel left us a card, champagne, wine, chocolates and sweets in our room which I thought was a lovely touch! There was complimentary fresh tea, coffee, fruit and cookies every day in the lobby. The staff were very helpful and friendly. Our room was small but cosy, clean and we could hear the musicians in union square from our window! The only bad thing about our room was that there was no air conditioning, there was a fan but it got quite hot during the night. The hotel also had complimentary wifi and was close to the BART station for transfers to the airport. 
I would definitely recommend the hotel to anyone visiting San fransisco and would stay there again myself.",4,5,1,1
"Good location, not so good for everything else
This hotel has has different name each of the three times I have stayed here in the past 6 months and my experience has deteriorated each time. This past week-end was the worst and I will not return.
As a Hilton Honors member I requested early check-in (1pm) and was told it would be +/- an hour....at 2:30, still no room. Reception staff ""pleasant"" but harried and overworked. During this time, no ability to get anything at the bar. 
Room tiny, cleanliness only fair, wait staff in restaurant pleasant but poorly trained, could not even get standard condiments for my hamburger (relish), sandwich arrived with a burned bun. 
The elevators are very slow (2 for 30 floors).
The only bright spot is Vicki the concierge...she works wonders!",2,2,0,0
"Worst hotel
Stayed there because of a conference I was attending. The rooms were dirty..Twice we had to call to have the tub cleaned.Then there was no cover over the light n the shower. When we asked to talk to a manager the desk staff reported there isn't one n duty during the evening or night. We did meet finally a person named Marcus who tried to help us. He moved us to a suite, but the vents in that room were covered in dirt. We originally thought of staying at the Marriott and we should happen stayed at a Marriott who always have great staff.We did stay the last night at the Marriott..Just a note although we stayed at the Wyndom for three nights they never emailed us for a re IDE of their facility. The Marriott did this, although we were only with them one night. The next day after the concerns of the dirt. No manager ever contacted us..
if you have a choice NEVER stay here",1,1,0,0
"An elegant hotel, and a wonderful weekend
Both my wife and I can remember that as children in the Seattle area, we thought the Sorrentol was magical, and never dreamed of actually staying there. The attractive rate offered by the hotel made that possible. It's like a fine European luxury hotel. Last weekend was our second stay, and we're looking forward to coming again and again. The clerks and the valets were both friendly and helpful. We happened to be there for the big and thankfully rare Seattle snowstorm, and the valets gave us a safe and comfortable route back to the freeway. Great dinner and breakfast, and the most comfortable bed ever.",5,5,0,0
"Excellent location, great breakfast, friendly staff
Rooms are basic, but clean and very comfortable. Location is incredible, right on the river and easy to access public transport if needed. The hotel bar is very nice and the breakfast was good. Staff all very friendly and helpful - especially Robert on concierge! Nice pool and gym. Would definitely stay here again.",5,4,-1,1
"Going Down in My Books
I travel to California from the East Coast at least twice a year with my husband or friends to visit my son. We've stayed at numerous hotels but for a quick stay we often choose the Marriott Hotel at the LAX airport. Usually our stays included 2 weekends in a row with assorted travel in between outside of LA. The hotel is convenient, close to the beach areas, has a fairly good breakfast and very reasonably priced especially for California standards. My first stay about 3 years ago was outstanding for the money. The room was relatively modern with a flat panel HD TV and updated bathroom. The concierge was outstanding and very accommodating. The beds were always comfortable. However, each subsequent stay was more and more disappointing and just getting worse. I guess I did not realize there were some pretty awful rooms with horrid views. This seemed strange especially since I always asked for the same accommodations! Now I only see one small sink in a small room with closets that could not hold even a weekend of clothes. The van to the airport had a line with a 15 minute wait for a second van. The concierge was no where to be found. The housekeeping even made our bed with the TV controller still inside the sheets. The room was noisey although the bed was still comfortable. The staff at the breakfast was pleasant and the food was ok although overpriced if you had not prepaid with the room. I do remember that I was in a different part of the hotel for my last visits. Try to stay close to the pool--they probably changed the rates for those rooms. The tower rooms on the lower floors definitely need a little more TLC. Unless you are willing to stay in a upper end 2 star hotel, I would look elsewhere for a little more money. Marriott, I am surprised at you!",2,3,1,1
"Overpriced Hype
I go to NY for business a few times a year and office is around the corner so Le Parker was walking distance but what a mistake:
- 600 dollars per night was standard rate for a room which is expensive and one expects top service, but here we go:
- every morning there was a 20-40 min wait to get a table for breakfast (and the breakfast is very expensive btw). The few days I decided to wait I would say more than 1/3rd of hotel guests opted not to wait but to leave the hotel just to get breakfast. I had to turn to room service instead which has very few options;
- i tried to use the laundry service. just dial 53 the laundry form says, which i did for 2 days - no one picks up. There are no instructions on how to drop laundry off (apart from dialling 53) so i hung the hotel laundry bag with completed form on my door handle in the morning, only to find the same bag on my sofa when i returned, still dirty;
- I had to stay a few days longer (so you can imagine my hotel bill @ $600 per night at this stage) and run out of toothpaste one night. I ask in reception if they hand out these small travel portions but just get pointed to the pharmacy around the corner...
- Since I had no USD on me I go to the hotels cash machine, which charges $ 4 extra per withdrawal; 
- Felt thirsty when i came back and took a small bottle of still water from the minibar....charged to me at $6.53, just plain robbery; 
There is just no reason to stay at a place which doesnt appreciate your custom and tries to rip you off every way you turn. Last time for me - there are so many better places in NY.
Soren",1,1,0,0
"Good Hotel
I stayed here on business. It is a standard Hyatt Hotel with good rooms that are very business friendly. The customer service is good and the place is clean. There are a number of good restaurants in a two block range. I could hear some of the talk in the room next to mine and I didn't like the fact that they didn't send the bill for the night under the door requiring me to have to go thru check out when I left. I would stay there again. The price is also good for the value.",3,4,1,1
"Experience Mid Town Manhatten
For me, a hotel located close to local attractions and has an internet connection is truly a good one. Well, this Hilton hotel is located within walking distance from Broadway and Fifth Avenue. Times Square and the Empire State Building are also just within a mile away. This is truly a great option for tourists. The staff at this hotel is great and if you need something all you have to do is ask. From my opinion this is better way to spend your visit to New York City located in the middle of everything interesting. I have stayed in this hotel many times and prefer to make my future stays at this location mainly because of the close proximity to everything.
As with most Hilton Family lodgings, this hotel offers you luxury, elegance, and comfort during your stay in Mid Town Manhatten. The rooms allow you various amenities such as the 27 inch television, in-room climate control, work space, data ports, coffee maker, and a refreshment center. While at this hotel, you have easy access to all attractions such as Central Park, 5th Avenue Shopping, Meusim of Modern Art are just around the corner and Times Square is about a 15 minute walk where you can buy many theater tickets at discounts. Oh don't forget the New Years Ball on the roof top while you are at the square. Rooms are very good and the amenities are there for you to take advantage of, You are also within walking distance of all theaters and two blocks from Radio City Music Hall where you can see the Rockets during the Christmas season. St. Patricks Cathedral is within three blocks on 5th Avenue and of course shopping for all sizes of bill folds. Every thing is at your finger tips.",5,5,0,0
"Hotel Mediocre
Hotel St. Regis is not the boutique hotel that it boasts itself to be. It is lacking the wow factor, but at $90.00 a night, I guess I shouldn't be surprised. There was no shampoo The tv volume was broken. The high speed wifi crawled like an old lady driving her K car on Sunday. Valet parking, at $14.00 was the only option. The health club opened at 12:00, which was the same time as check out. The breakfast was very disappointing: plain bagels, no toast, preservative rich muffins and no fruit. No bowls, no plates. This was a disappointing experience.",2,2,0,0
"Did not meet expectations
This hotel is very beautiful but the amenities failed to impress. I stayed there for three nights while at a conference that was held at the Chicago Hilton half a mile down the street. 
First the pros: 
1. comfortable room and bathroom, 
2. in-room wifi worked great (though was more expensive than most hotels), 
3. interactions with the front desk staff were pretty good (they were accommodating when I asked to have my bill split onto multiple card to separate my personal from business expenses; they also extended my checkout to 1pm), and
4. location is excellent.
Cons: 
1. Wifi was more expensive than most hotels, 
2. housekeeping staff were very noisy in the hallways, 
3. they charge a fee to use the fitness center (to be fair it sounded like the fitness center was a separate business but still, I don't think I've ever been at a hotel with a fitness center where I've been charged a fee for use!), 
4. they charge to print anything at the business center including boarding passes (this is really cheap considering that the Chicago hilton, where my conference was held, allowed guests and visitors - including people just there for conferences and not actually staying at the hotel - to use computers in the main lobby and to print any number of pages - in fact, this is where i ended up printing my boarding pass), and 
5. last, but not least, they don't even try to be green - I didn't have the option to ask to not have my linens laundered everyday, and there was no recycling at all that I saw anywhere in the hotel and definitely not in my hotel room. 
Overall, it's a beautiful building with a charming history and in a great location but their amenities are sorely lacking compared to any hotel in a similar, or even lower, price bracket. I would go back only if I couldn't get a room anywhere else.",2,3,1,1
"Great Resort Like Property
This property is beautifully maintained! From the outdoor grounds to the club floor, everything was clean and looked fresh. The hotel is broken up into two buildings. The Marina Tower being the ""main"" tower with restaurants, pools, gym, tennis courts, Starbucks and club lounge. The Bay Tower is about a 5 minute walk along the marina and while not a huge deal it would be a little inconvenient if you were wanting to be close to the action of the hotel. The property sits on the marina and across the street from the airport, BUT this is not a typical airport hotel !! It is somewhere between hotel and resort property probably partly because of the expansive grounds and being on the marina. The rooms in the Marina tower are a tad on the smaller side, but have balconies and in excellent condition. Rooms in the Bay tower are a bit larger. The higher floors have wonderful views no matter which building you are in or which direction you are facing. Even the lower floors I imagine would have nice views as there is nothing around the immediate property but marina or bay. 
Full Starbucks in the lobby is very convenient for morning nibbles or whatever coffee concoction you like best. There is also a full service restaurant with a very nice breakfast buffet. Equally enjoying is the club lounge on the top floors which is a wonderful place to relax and watch the sunrise over breakfast or the sunset over appetizers and drinks.
The front desk agents we encountered were very friendly and helpful, even when we asked to check in at 9am. Although a room wasn't immediately available, it was shortly thereafter and well before the normal afternoon hotel check in time. The restaurant waiter we had was also very attentive and friendly. And I have to give a big thanks to the club lounge waiter who was equally attentive.",5,4,-1,1
"Great for Just Passing Through
Great place for an overnight stay if you are just passing through and not interested in downtown Memphis. Hotel in convenient to I40, near a large shopping center. Staff was helpful and nice. Neighborhood was nice and room was fine.",4,4,0,0
"Good in parts
We turned up to be confronted with Valet parking, which is not something I appreciate, so this was not a good start.
We entered the lobby which is three or four storeys high and has a relocated building frontage in it, so that was an improvement and the check-in process was good (Doubletree cookies are purely a gimmick though).
Our room was fine, but a little tired, the air-con was noisy but we didn't make a fuss, the windows did let outside noise in though, despite us being on the 8th floor.
No safe in the room and the outdoor pool was supposed to be open but was closed, presumably for the season
The hotel is well located however for downtown and Beale Street.",3,3,0,0
"Again, a fantastic Hilton
This was actually the first port of call during our USA / Canada trip and it did not disappoint!
We booked 2 rooms, 1 executive room and 1 x 1-bedroom suite.
Both rooms were of good size, on the 42nd floor and the suite had a view (in the distance of Central Park).
When we got to the hotel, we checked in at the Executive check-in desk and the whole procedure was fast and pleasant. 
When we got to the suite there was a very noisy fan in the ""kitchen"" area which we were very worried about as we could not find a switch to turn off the extracting fan.
We asked some of the nice ladies of housekeeping, who showed us a little trick. If you take a little face cloth from the bathroom and you hold this underneath it, the fan pulls it up and the fabric ensures there is no more noise! I thought it was incredibly clever and left them a good tip for it in the morning as it ensured I had a good night sleep and it meant I did not have to call or go downstairs to complain about it.
Our stay included access to the club lounge which meant free soft drinks from 6:30 am till 10 pm, continental breakfast in the morning and snacks in the evening.
I want to give a big thank you to Amy and her team for looking after us all so well and making sure our wait (for a group of 5) was never longer then 5 minutes tops for breakfast.
We really enjoyed the lounge area after a long day of sightseeing it is nice to chill somewhere without being stuck in your hotel room. Did think that Alcoholic beverages where rather expensive at Lager $5.00 a glass (maybe they could discount this for the executive clients as they're paying the supplement?)
Overall I have to say, from all the people we met in NYC, the people at the Hilton were definitely the friendliest, eventhough yes it is a massive hotel I really did feel they made an effort to greet you etc.
Overall, would definitely recommend this hotel to anyone!
Location (I know everyone has already said this) but can't be better, only a few blocks from Time Square or Central Park but far enough away from it to avoid the noise etc.",5,4,-1,1
"Housekeeping stole from my room!
Rooms were small, but clean, which is the main thing I'm looking for when staying at a hotel in this price point. The neighboring gas station had bars over its windows, which made me question the safety of the neighborhood; but my car was unharmed overnight. Free Wi-Fi. Complimentary breakfast was your typical hotel selection of cereal, donuts, toast/bagels, apples, bananas, and waffles. Coffee was not good at all though. 
When I drafted this review on my phone during breakfast here, I initially was going to rate it 4 stars. We requested late check out, and the latest they were able to accommodate was noon. Alright, this isn't a fancy hotel, I'll accept that (even though I had asked for 1PM, which I didn't think was unreasonable). However, when we returned to our room at 11:45, the bed had been stripped. There weren't any housekeepers in the room, but the plastic clip on my toothpaste was missing from the tube I'd left in the bathroom. On principle, I asked the front desk attendant if anyone had happened to ""find"" it. Housekeeping told him they hadn't seen it, and that was all the consolation he offered me. I'm not worried so much about the 99cent gizmo, as I am about the integrity of the workers at this hotel. Had I left anything else behind, who knows what else may have been taken?? The management's overall apathy sealed the deal for me--I will not be returning under any circumstance.",1,3,2,2
"Holiday Inn and IHG strike again !!!!
Our experience at Holiday Inn Beacon Hill Boston was less than good, to say the least.After a transatlantic flight of many hours you will be welcomed, with a room, with a shower that has little or no hot water.
When you phone reception, they will tell you that the water pressure is low, and you will be on the 8th floor[ something they won't tell you when you book ].
There is no dining room, there is no bar, there is no room service to speak of, there is no hot water, there is no breakfast.
If you should complain, you are told you should have consulted , or asked for an engineer ?
How many people do you know would have the phone number of a water engineer in a foreign country ?
They do not provide extra covers or blankets, there is no fridge in your room, they tell you , you can rent one, but , only as you check out.
When you try to check out and pay your bill, they ask you ""how was your stay "" when you try to explain, they apologise to the unsuspecting guests that are checking in for Your behaviour.
It would seem to me , that in future the best course of action to be taken by IHG and Holiday Inn, would be to close them all , and ask people to , just send the money.
In the meantime, buy a tent.",1,1,0,0
"Not great
I like the Indigo chain and usually book in one when travelling on businees. This one isn't great. Firstly, it is on the riverwalk but it is at least 1 1/2 miles to the nearest restaurant or bar. The restaurant in the hotel has a very small menu and I doubt there is a chef in the kitchen judging by the low grade and basic food. The room was fine but when they decorated they cut a lot of corners trying to make the place look good for cheap. The walk in shower has fake plastic tile, the bathroom vanity is way too low and the whole bathroom is very cramped. The worst thing is the hotel's business center....it is three little cubicles in the middle of the lobby. No privacy and no where to put your documents. The computers have some sort of proprietary software on them that makes it very difficult to use google or gmail. Too cold for the pool but it looked pretty nice. The whole place seems like it could use another make-over already. The parking is in a lot across the street and doesn't seem very secure. To cross the street you need to dodge the traffic as there isn't any cross walk. I'll pass next time.",3,3,0,0
"Huge disappointement
I booked this hotel on short notice as I was leaving few days later in NY. I booked based on various reviews on different websites which were mostly positive. Positive point: location. Just below grand central, midtown, very easy to access meetings if you are here on a business trips. Positive points stop here. The lobby is very depressing as there is almost no lobby, the entrance is the lobby. Then the rooms. Size was ok, size of the bathroom was ridiculously small and the hotel was advertizing some kind of bathtub that was merely a shower in which you can sit... The beds were not comfortable as the mattress was very loose (probably quite old). They try to make it a fancy hotel by putting Etro shampoo and soap in the bathroom, but this is not enough. For the price paid, this is really not worth your money.",2,2,0,0
"Son's wedding
Brenda Castillo was so easy to work with and her attention to detail and willingness to help was incredible. She was always available, always willing, so knowledgeable and we cannot tell you how much they appreciated her efforts. The ballroom that you set up for the wedding ceremony was perfect. The Chaparral Room is so beautiful, with its 360-degree view of the city, and it was set up to look so lovely. The food was delicious and the bartenders and wait staff were great. Our guests were so impressed with their accommodations and the hotel’s amenities and your staff is beyond compare. From the immaculate rooms, excellent service, the Draft Media Lounge to the Breakfast Buffet and the fabulous food at the wedding, everything was Five Star! And we haven’t even mentioned the proximity of your hotel to Dallas’ fabulous arts district.",5,5,0,0
"Recently upgraded but old flaws not addressed
We stayed at The Palacio Del Rio for the third time in 3-4 years, again for a business meeting. The hotel has nearly finished a renovation which, although improves the looks and feel, is not more than that, a cosmetic overhaul with form over function. Case in point: the bathrooms, nice to look at, but the sliding door in place for both the bathroom and closet leaves always one of these spaces open. If you are sharing a room, it can be quite annoying. The modern look includes one of those annoying bowl sinks with a fixed tall faucet over it. Not handy when shaving or brushing teeth and I'm sure they didn't consult housekeeping with regards to cleaning counters with these fads. The shower head, however, is better than you'll find in most hotels.
The noise levels have not at all been addressed, you can still hear your neighbor turning the page of the newspaper and the street/riverwalk noise, including the trains at night could have been addressed by replacing the windows.
The restaurant is standard for a hotel of this caliber, nothing to write about. Business facilities are standard as well, it functions, that's it.
Although there is free WIFI, it din't work for most of us. Cellphone reception was poor to, but that may be ATT, most dropped calls.
Pro's: direct acces to the Riverwalk; every room has a bacony; improved visual impression since the renovation; empty fridge in the room for your own food/beverages.
Con's: Noise at night",3,3,0,0
"A few updates would really improve this hotel tremendously
We stayed here one night just to be close to the airport to get out early in the morning. We got the room super-cheap on priceline, so we had no real expectations. Given that, i can't say i was disappointed, but i was puzzled. It's a perfectly nice, basic, cheap airport hotel, with ancient decor, but comfortable and clean.
But why-oh-why no bedside lamp or coffee maker in the room? With the lights it was all or nothing, which was kind of frustrating, and i was unhappy to have to go out to the breakfast area in the morning to get coffee (which was terrible). Making these improvements would cost them pennies, but would markedly improve the experience.
Other thoughts: I liked that they had a fridge, but thought that their airport shuttle should run more frequently than once an hour in the mornings. Plus the full wall mirror across the whole room was kind of, well... odd.",3,3,0,0
"Room Lighting is terrible for working
The brightness of the lights in my room are so dim it is extremely frustrating to work.
The room is a bit tired, but it's spacious and the check-in staff were wonderful. I also found a coffee stain on one of my pillow cases when I checked in.... that creeps me out a bit.
I can overlook the coffee stain on the pillow case as an ""oopsie"" but having lights that are so dim it is almost impossible to work is just plain frustrating, and enough to make me stay elsewhere next time.",2,2,0,0
"STOP! D0 NOT GO IN HERE!!!!
The last time I stayed here customer service was not up to par. After speaking to the day manger ( she took all charges off ) she asked that me and my husband give this hotel another chance. Silly me I did !! The only reason my husband said yes was because he likes playing golf at Amelia Island near by. 
June 29, 2012
I made my reservation more than two weeks in advance, specifies what (3) rooms I wanted for my friends and myself. I was guaranteed that these rooms was available. I went futher to confirm the day before I checked the rooms was available.
Upon checking in I was informed the rooms was not available not even on the same floor! The explanation given at the desk was because of rain damage to the rooms, okay. My husband went to the room which was on the 4th floor just underneath the water damaged floor. The floor in the room was wet! AND MUSKY OF WETNESS! REALLY !!!
After changing rooms we get to the second room no micowave nor refrigerator! I call to the front desk to be told if we wanted a micowave or refrigerator we had to move rooms ! My birthday weekend my husband says its okay lets just move okay we move. 
The next day (Saturday June 30th) when my friends arrive the are told there are not rooms in my name nor is there any rooms available for that weekend! After two or three calls to the front my desk my friends was given their rooms but I charged a no show on my credit card (but there was no rooms in my name). When we asked to speak to a manger customer sevice (Rebecca) told us she would leave word for the day manger to contact us to talk about the charges to my card.
After returning to room after a round of golf, we find there are no towels in the room. We phoned the front desk to asked to have towels sent up, we was told we needed to come get the towels since housekeeping was gone for the day. SHE WAS SERIOUS! 
July 1 the phone starts ringing to remind me to check out what!! I,m not to check out until Monday!!! I phoned the front desk to ask them to please turn that off no one answered so I went downstairs because seem like every 15 minutes or so the phoned ranged the girl said it was not them phoning the room I went back up unpluged the phone! Guess what the my room key did not work for me to get in! 
Let me stop here 
Here it is July 9th I have phone the hotel 5 times since we checked out I have not spoken to Robert though I have left messages.
WE WILL NOT STAY HERE AGAIN PLEASE DO GO HERE I TRIED",1,1,0,0
"UNFORGETTABLE EXPERIENCE STAY IN DALLAS
Upon arrival there was the smiling and very friendly greeting from behind the desk she introduced herself as Nina. Arriving after 7 p.m. our team must have looked tired. I asked her if there was a place we could get fruit and water and immediately we were led where we could obtain it.
Our ride was arranged to go to church the next day. Our driver Derek is very respectful and kind. He was prompt picking us up from church
The room was clean . Food service has a room for improvement.
We expect to be back there for future workshops.",5,5,0,0
"Good Place to stay but nothing to rave about.
This is the 3rd Candlewood Suites which I stayed with for this trip and we spent 5 nights with the hotel.
Room: By now i have gotten used to the Candlewood Suites signature room layout and size and like the the others, the room comes with a nice kitchenette and its amenities. However, unlike the others, the room is rather dated in its furnishing and it does feel as 'fresh' as the others. However, it is still a clean and functioning room. 
Bathroom: Like the others, only 2 bars of soap and one small bottle of shampoo is provided. There are also 3 sets of towels although there are only 2 of us. Generally the bathroom is also clean and functioning. 
Location: This will be the strength of the hotel. Lots of eating place surrounding it. Hence you do not have to travel too far for food. It is also just off the highway, Hence it is easy to get around to the various part of the city. The only complain is that the hotel carpark is shared with guests from Quality Inn which is right next (in front of) it. Hence parking can be an issue if the hotel is operating on high occupancy. 
Overall: Although there is no daily housekeeping and we stayed for 5 days, I did not find it an inconvenience and quite enjoy the freedom to cook in my room. I will consider staying here again if for the price options I cannot find a better deal.",3,3,0,0
"Very disappointed
This hotel is only 2 years old but definitely needs help. The housekeeping staff is sloppy. I came back to the room in the afternoon to find the bed made but used towels still on top of the bed and on the desk. One elevator broke down the day I arrived and was still not working the next morning. The other two elevators were always full, took me a full 10 minutes to be able to find an elevator to go down to the lobby. I missed breakfast because of that. The restaurant is TINY and not anywhere near the size required to support a 44-floor hotel with 10 rooms per floor. The lines to get the breakfast buffet are endless. I doubt I will come back here again.",2,2,0,0
"Hotel room disgusting
Out room was outdated and the bathroom very small and outdated. We were on the 20th floor and carpet old and the wallpaper peeling off the walls. Location is great, but that is it. Would not stay again. Shame this has the Hilton name.",2,1,-1,1
"Disappointing and dirty!
My son graduated from boot camp in Lackland, Tx, in July, 2012. My family and I traveled from Pennsylvania to be with him for a 5 day vacation. When we arrived, we were told we had rooms on the riverwalk, which we did, but the location was awful. It was at one of the ends of the riverwalk, where trash piles up on the water, and the view was not desireable.
The rooms were dirty, and the balcony must never have been swept, or cleaned...trash, and cigarette butts, and stained cement from spills, etc. The lobby was very pretty, and very deceiving to the rest of the hotel. They need some serious updates, since its supposed to be an attraction on the riverwalk!",1,1,0,0
"Thanksgiving Day Parade Package Fantastic
Many thanks for a memory of a lifetime!! Our family enjoyed the excellent view of the Macy's Thanksgiving Day parade, enjoyed our own version of a traditional dinner, then headed out to Central Park for a lovely walk to exercise. We enjoyed Times Square, made it to two Broadway shows (Mary Poppins and Wicked) as well as visiting Rockefeller Center - all the way to the top. All this within a few blocks walk. Black Friday in New York City was an experience!! Macy's was said to have 11,000 people at midnight. We will never forget the fun. Christmas lights and decorations were up everywhere making the city sparkle. Prompt and courteous service from all the hotel staff. As a gold member, I received pumpkin pie, pecan pie and apple pie in my room upon arrival!! Breakfast for four was complimentary as well with this level of membership for each day of our stay.The service at the MarketPlace and Starbucks was outstanding.Our experience with the parking garage was excellent as well. Best of all- the service from Yara Samad who went above and beyond in helping to straighten out an issue with my final bill. We will definetly return again.",5,5,0,0
"Room for improvement
■ Not the best experience ever. For one night only, well... acceptable.
■ The room: as soon as I lay on the bed my legs started itching...
■ Location in the middle of nowhere; breakfast was less than satisfactory",1,2,1,1
"Hell's Hotel.
My partner and I stayed 9 nights in the Milford Plaza so we are in a very good position to comment. We checked in after a journey of more than 12 hours so we left our bags in the room and went out to eat. When we returned there was a foul smell of drainage in the room and we called for someone to come and have a look. Ahter half an hour, the engineer confirmed we couldn't stay there and we were given another room. We were exhausted. My partner closed the sliding door of the bathroom of the second room to have a shower but couldn't get out.We tried pushing and pulling the door but to no avail. We were tired, frustrated and panicky. We called housekeeping again and another engineer was sent up to open the door. Imagine if someone is on his own and locks himself in...there are no energency phones in the bathroom, of course. Also missing is shower gel. It amazes me that they bothered to put in hair conditioning but not shower gel, not on the first day and never in the 9 days. Not even a shower cap although the shower head is not detachable. The second room we were given was not very clean, the bath was dusty, the lamp bases dusty too and the sheets on the bed creased and fitted inside out. Very shoddy indeed.And the bath is very dangerous to get into as there was nothing to hold on to. Forget expecting a magnified mirror for the over 50's. You'll be lucky to get the very basic...they don't even leave a spare toilet roll! The next morning we woke up to workmen outside our window. We spoke to guest relations who offered us one night compensation and a change of room (AGAIN). She told us the staff would be updated on the situation and we could speak to them when we return from our excursion. When we returned and asked for the room change, nobody knew anything about it and we were told the hotel was full. The following morning we again spoke to GR who offered us a room but could not guarantee peace and quiet. We therefore did not bother to change. Workmen woke us up outside our window on 5 mornings out of 9. The TV of course didn't work and we had to report it. I was sick and stayed in my room for 36 hours. Twice strangers(not hotel staff) walked into the room using key cards. When WE came to use the key card ourselves, it wouldn't let us in. Staff came to apologise but we didn't feel very safe. Naturally the bathroom door was never fixed and this deprived us of any privacy at all. There was only one chair in the room and no reception to speak of as the few seats in the lobby were always taken. We tried to spend as much time away from the hotel as possible. When we checked out and wanted to use the toilets downstairs, the men's toilet worked, but the women's toilet door just wouldn't open. I gave up after 10 minutes but another female guest went into the men's instead because she kept trying and trying the door knob. I went to reception and was told I needed a key card to go in!!! No instructions on the door and a key card needed only for the women's toilet. Is this American logic/ Am I supposed to read minds? Other things went wrong but I'd rather not work myself up further. It was a terrible stay, it felt like a cattle market, everything beyond control. Forgot to mention that of course we were once stuck on the 21st floor and tod that lift was not in use....so we waited and waited.....",1,1,0,0
"I had fun!!!
Inez M. was very helpful!!!! She made my experience very pleasant. I definitely stay again! The bar was pretty cool too!",4,5,1,1
"Great hotel, good location!
Excellent hotel well situated near Times Square. The hotel staff is friendly. Bathroom is very spacious and bed is so comfy. You won't be disappointed. I was offered a complimentary drink upon check in and the concierge staff is always ready to help with questions. Recommended if you want to stay near Times Square.",4,5,1,1
"You do NOT get what you pay for... and then pay even more
$17 for parking per day, not included in room price. Usually this fee is for hotels we have stayed in with limited parking. This place has plenty. Parking is first come, first served, and with conventions, it is ALWAYS a hassle. They don't tell you about the fees associated with parking up front. $13 per day for internet access. Without paying, access is nearly impossible - cell phones don't work well. Cell hot spot does not work at all. In the interior and exterior, signals are all messed up. The hotel itself has about 10 wi-fi's running... not for us. They don't tell you that the wi-fi is not free up front. Front desk sent us to the other part of the hotel... a long jaunt... with all of our luggage. Then we had to come all the way back. They were not friendly in the front, either, seemingly because we were there for the NABE conference instead of being super rich Hilton Gold members. There is no complimentary food, not even breakfast, unless you are a Gold member. Prices at the many places to eat in the hotel are outrageous. $7.50 for yogurt. Room is nothing spectacular. Cramped. Small. TV is less than typical. Remote is old and worn out, so you just guess which buttons you are pushing. Clock in room wasn't working and could not be reset without maintenance help, which was quick and effective. Afraid to try or ask about other amenities as I am sure they cost extra... UNLESS YOU ARE A GOLD MEMBER!!! It was also loud-ish in the rooms with all of the conventioneers always milling about. 
Hilton is making a great effort to show that if you are one of them, you are special and will be treated so. If you are not one of them, you are just a money grab. A hotel that is of itself a tourist trap is ridiculous. We planned to stay at the hotel most of the time, but ended up leaving as often as possible around the conference schedule. The NABE leadership will be told of the awful experience and how ridiculous it is to hold a convention here. Everybody was upset and complaining the whole time, which took away from the conference quite a bit. Sad.
Overpriced in the first place and then gouge for money at every turn. Motel 6 would have been a better choice. Other chains do a much better job for the expectation level... Holiday Inn Express, Marriott Springhill Suites, etc.",1,2,1,1
"Nice Hotel...Business
I visited this hotel for a business trip in the convention area. Rooms were very clean, restrooms clean, oh and the view from our room was very nice. I liked the convention space the staff was very prompt and made everything room smooth during our lunch's and dinner party was very nice. Food during our evening meal was only on the fair side. There was a nice sports bar on premise very nice. Parking fees were a little on the high side so be prepared to pay. Overall a very nice downtown hotel.",4,4,0,0
"Could have been better
On arrival, we were told that the hot tub was not working, but on the second night we noticed the it was. There was no shampoo in the shower. We were not able to access decent wifi, unless we were in the bathroom. Then, Saturday night, the pool supposedly closed at 11pm, yet there was karaoke, loud music, and loud people by the pool until 1 am.",2,2,0,0
"Wish the club lounge had stayed closed
I am a Platinum Royal Ambassador. This was my third stay at this hotel, but the first one since the club lounge re-opened. Wish it had stayed closed. While it was closed, I received vouchers for full breakfast, drink coupons as well as appetizer vouchers. The breakfast in the club lounge was ok, certainly not like the full breakfast downstairs in the restaurant. The worse thing was the hours, breakfast was only till 9AM. Even over the weekend days. Not exactly what you would expect. The cocktail hour was worse, the food was hardly eatable. The cheese and crackers were ok, but that was it. Bad wine. No cocktails. I must say that the staff in the lounge were very nice. We stayed 5 nights and due to the limited hours, we used the club lounge once for cocktail and breakfast once. . I must say that this lounge is certainly not even remotely close to the IC lounge in Beijing, Madrid, or Cairo (at least on my last trip). Not even close to the club lounge at the Doubletree down the street. 
The suite was a two story arrangement and coming down the stairs the first morning barefooted, a carpet tack was sticking out and tore my heel. 7 days later, I am still wearing a bandage. Also out of the 5 nights 6 days, they did not re-fill the mini bar 3 days. The night before checkout, I called the front desk to go over my bill and had to explain that I should not have any of the internet charges for daily use, nor should I have the 2 mini-bar charges. I was assured that they would be taken off. The next morning the bill was under the door and the charges had not been deleted from the bill, so I called downstairs and again asked that they be taken off, however when I went to check out in person, the charges were still there. They were taken off finally. I still have to make certain that my credit card is not charged the other amount. 
The staff at this IC is great, from check in to check out and the housekeeping staff were fantastic. This hotel is convenient to where I need to be in Dallas, but might consider the Holiday Inn Express that is close by next trip. 
ceral",3,2,-1,1
"6-year-old Daughter Found an Old Candy Condom Wrapper
I used a Living Social deal, so I wasn't put off by the small size room. It was reasonable for the price I paid. It's an older hotel that has been renovated. They don't have room service, but stores are nearby. Therefore, I didn't have much to complain about since I liked walking around. 
My hotel experience was decent until my 6-year-old daughter found a ""candy"" condom wrapper in the room. She brought me a wrapper she found after pulling out a foot rest. She even asked me what a candy condom was. I don't even know where to begin about that. It was upsetting, appalling and disgusting. I will never go back again! I understand that people have sex in hotels; however, I kept thinking if the hotel staff didn't get a simple wrapper under a foot stool, what more for my bed? I will absolutely never go back.",1,1,0,0
"Where Not to Stay In NY
Was there for a conference...but....other than being directly across the street from Penn Station, there is absolutely nothing good to say about this hotel. I was absolutely awful. Carpets were filthy, ripped, wrinkled and stained... TV did not work. I have doormats fuller than the pillows and the room as so small you almost had to crawl over the bed to get around the TV... and did I mention NO internet in the rooms? The walls had holes in them and were dirty... it was absolutely the nastiest place I have ever stayed.",1,1,0,0
"BAD NIGHT
I went to bed early to get a good nights sleep before an early rise. When I climbed in my king size bed on the left side it smelled like puke. I was too tired to change rooms so I moved to the right side of the bed. A little better. I turned the a/c down to 65 and it cooled down nicely then shut off. Before it came back on it got so hot I had to throw the covers off. Then it came back on and I pulled the covers back up. This recocurred all night long! On top of that, two women (I assume staff employees) were speaking loudly in the hall outside my room off and on until about 3am.",2,2,0,0
"Nice hotel with a few surprises
Overall the Parc 55 is a nice hotel, but I had a few unpleasant surprises staying there this year. My work booked several rooms for a conference. The first surprise was when some of us checked in and weren't on the reservations. Each room had two people and when the reservations showed only one person on them, our admin assistant confirmed with them that the second person in each room was still on the reservation and could check in. At check-in, this turned out to not be the case. We had also asked for specific room accommodations on some rooms which they were unable to keep for us (after saying they would).
The biggest surprise was after they asked for a credit card to put on file. I didn't think much of it until I found out they tried to authorize the card for $2,000. When that was declined they instead authorized it for $1,500. Immediately after learning this I went and had them change the card that they were going to hold on file. A week later there is still a $1,500 hold on my credit card.
I had a wonderful view on the 31st floor that the person who checked me in was nice enough to put me in; which I really do appreciate. The downside was housekeeping seemed to start pretty early on that floor. The first couple of days I was awoken at 8:00am by housekeeping. This was resolved by putting the ""Do Not Disturb"" sign on the door, but 8am?
Other than than these few things the stay was great. Nice room, great view, clean hotel. Unfortunately the shock of the $1,500 authorization was enough to make me want to rate this hotel poorly. I don't know how you can put that big of an authorization on somebody's credit card without making any mention of the amount.",2,2,0,0
"Superb Staff
Rany C. Baroudi, Director of Operations at the Hilton Checkers and staff (Sherry) did an outstanding job at making my party of four feel very much at home. They went above and beyond the normal call of duty to ensure that our Los Angeles experience at this Hilton property was a most pleasant one.
If you are so lucky enough to encounter Sherry, the most pleasant member of the reception staff, you will see why she's a GREAT representation of superior customer service. She is a consummate professional, who made us feel very welcomed and appreciated.
If you are in the downtown LA area and looking for an excellent restaurant, please consider the Checkers. We enjoyed several out of this world meals that by far surpassed any other dining experience in Los Angeles or anywhere else. 
We dined at a ""celebrity chef"" restaurant at LA Live, but soon realized that our food experience at the Checkers provided THE BEST in food and service.
Thanks Rany for making our first trip to Los Angeles a very memorable one!",4,5,1,1
"Found this place and would stay again
Had a ""run in"" with a competitor (see my reviews in my profile for bed-bug infested rooms in Phoenix) and had to find a new hotel at 1am. Was driving a Uhaul from PHX to DEN and needed an early start with SOME rest. Paul was at the desk, gave us a good deal and was very courteous after our incident at a local competitor.
Lobby was clean, spacious and nicely decorated. Parking was sufficient and well lit. Hallways on lower level were cool and comfortable (local temp was 90 dgrs), upper hallways were QUITE warm, prob in neighborhood of 80 dgrs, but room was cool and comfortable. Clean, nicely appointed room. Nice bath/ shower. Nicely supportive mattress, a little firmer than ""ideal"" for me, but still comfortable and clean.
Breakfast was well stocked, standard items of coffee, cereal, muffins, danishes, waffles, etc. It was busy, so I did not take photos.
It was a nice hotel, would stay here over some others I saw and read reviews on.",4,4,0,0
"Great Hotel
Great hotel if you're looking for a place to sleep at a great location. Wonderful historic hotel. Read the history about the hotel in the binder in the room. Terrific view from the roof. If you're looking for modern amenities, don't go here and then complain. Windows open to get fresh air. High ceiling make it feel bigger. Rooms are small but clean and comfortable.The bed was great! Bathroom is small, just a shower, but if all you need is a bed, shower and tv you will be happy. Restaurant downstairs has great food at a reasonable price. Staff was very nice.",4,4,0,0
"Great location.
The hotel is in a great location; it doesn't get much better. We had a basic room I believe, but it was spacious and well decorated. We didn't spend alot of time in the hotel but we were pleased with the service we did receive. We got a great price through a travelzoo special.",5,3,-2,2
"hotel in newyork
very nice hotel and one block away from time square. rooms slightly smaller, but location great",4,4,0,0
"Good location, lovely hotel
The hotel is certainly nice without being fantastic. 
We stayed in one of the King Tower rooms - the rooms are ok. the bathrooms are nice, the view was good but perhaps the rooms are a little tired and the hallways smell a little musty. 
however, the location of this hotel was great - very close to restaurants and shopping. 
the staff are fine - nothing to rave about - no one really goes out of their way to be helpful but i can't really complain about that as the staff were always polite. the staff in the cafe are really great though. 
all in all everything was fine",3,4,1,1
"good hotel with great convenience and reasonable price
I stayed at in San Francisco for 4 nights in November.
Due to several negative reviews, I was bit worried at first if I would be able to have comfortable stay at hotel bijou. However, I am fully satisfied with my whole experience at this hotel and will sure to come back in future.
Facility was not new, but everything I used was functioning well (shower, hair dryer and mini fridge supplied upon request). Room was very clean and adequate in size with comfortable bed, desk, chair and bathroom with bath tub.
Hotel is located conveniently, just 1 minute walk to all the public transportation (muni bus, muni metro, Bart and cable car). There are some homeless people around but I did not feel unsafe walking back to hotel even at night time, as walk is brief and streets were not completely deserted.
There were several negative reviews about noise at night. But my room was on 5th floor and facing backyard, so I was able to sleep very well. Certainly, I was able to hear some noise from the sports bar next door and streets, but when you are in the middle of big city like San Francisco, you can not expect complete silence at night.
People at front desk was very helpful, and front desk is manned even at night and need room key for entry after certain hours, so the hotel is quite secure.
I am sure to stay at this hotel again as well as recommending hote bijou to my friends.",5,4,-1,1
"The Best Holiday Inn!
The look and feel of this hotel left me walking through the lobby and only recalling it was Holiday when I felt my self wandering off stayed here while attending a conference also hosted at the hotel. There were several conferences taking place simultaneously, and the only reason I knew is because people were wearing different conference badges. The hotel staff were friendly and quick to help if I needed some direction or anything in my room. The stand out was Robert, the concierge, who was always cool but ready to help with a pleasant but not cheesy smile. He gave great directions and made enjoying my short time in Chi-town and my train to the airport seamless and easy.",5,5,0,0
"Good Hotel, perfect location
We stayed 4 nights in this hotel. The room was spacious and clean, we had a view to the backyard, which was dark and dirty, but that did not affect us. The staff was friendly and helpful. We did not take the breakfast, which was offered for 15 USD per Person, so I can't rate it.
The location of the hotel is perfect - very close to the 5th avenue and only 2 minutes walk away from the Empire State building. A lot of restaurants and cafes are very close to the hotel. The next Subway station is only 5 minutes walk away.
We would definitly go there again.",4,4,0,0
"Good Location
I rcently returned from a 4 night stay at the HI Express with my mother. I was a little concerned following some of the negative comments, but I'm pleased to say that we had no problems. We had a fantastic stay, the room was clean and tidy, the breakfast was excellent and the staff were all very helpful and friendly. We didn't have to wait long for the lifts and we were on the 26th floor. It is in a very good location for everything we wanted to do. A 5 minute walk to Times Square was ideal. We had a late flight home and I asked about keeping our room on, check out is normally 11am, as I am a Priority Club member I was able to keep our room until 2pm at no charge. The only downside for me is that there is no safe in the room which I prefer, although there were safety deposit boxes in reception which were complimentary. I would definitely return to this hotel and would recommend it.",4,5,1,1
"TERRIBLE
I booked a reservation through hotels.com under my boyfriend's account and paid it with my credit card. When we got there the front desk told us that they can only use the credit card of the person who is the reservation under so my boyfriend paid with his credit card and according to the manager at front desk my card was only used for reservation and I am not going to be charged. Then he told us that our room is not ready but we can leave our laugage and come back later. When we got back the manager was gone and our language was in our room. We get to the room and I notice a bug on the desk and then few more in the bathroom then I notice the bed sheets were never change and the coffee maker was dirty. I was over it and went back to the front desk. The guy who was working just pretended he doesn't fully understand English at first and saying that he can't provide room service because the housekeeper was already gone. We didn't wanted stay any longer because he did NOT offer to clean the room or give us a different room or do something. As soon as I told we're going to check out this guy become fluent in English and starting talking about their refund policies. 2 minutes later he's saying the F word and being really rude and unprofessional. We just walked out and found out later that my boyfriend and i were BOTH charged for the same dirty room with bugs. $400 for a room that we never stayed more than 10 minutes max The manager never called us like he was suppose to and we had to dispute both charges. I would never stay at this hotel not only because of their unclean rooms but also because of their horrible customer service they provide. I travel often for work and vacation and I must say this was the worst customer service experience of my life. If you like a clean room that doesn't smell and like a friendly professional service then this hotel is definitely not something you will be intered in.",1,1,0,0
"stay at the holiday inn on iterenational blvd
The hotel rooms are small, the walls thin and if you are in a room facing international blvd even ear plugs won't block out the noise. The staff was great by getting us checked in early but that is the only thing nice I can say about this hotel. The cafe was supposed to be open at 5am but the staff was running late and did not open until almost six, so no free breakfast for us.",2,2,0,0
"compliment
I recently visisted the Hilton for a night out with friends this might have been my 5th visit as a guest but visited there on other ocasions to see the beauty of the hotel. The service was great and the staff was helpful and polite. Shawn Leslie who worked in the bar area as a server was remarkable. He was very friendly and was extremely knowledgeable of the hotel and the services the hotels offered.",5,5,0,0
"Rennovation
The Blake is being rennovated because it is being used to house the delegates for the upcoming Democratic National Convention in Septmeber. Hopefully it will be cleaned up by then.",3,3,0,0
"Perfect!!!
I don't have one negative thing to say about this place. The hotel staff (ALL of them) were very friendly!! The rooms were of normal average size but were extremely clean. The pool was perfect for our family, we could swim for hours because we had the option of being indoors with no sun or outdoors if we wanted any sun. Tile area was very slippery, 3 of us met the floor a couple of times. The breakfast area is huge, food wise and seating area. Breakfast was very good and beyond what most hotels offer. Their kickback snack time was so good it ended up being a whole meal for us. Check-in and out was easy and very friendly staff to help. We will use Drury hotels any time we can find one in the area we are visiting!!!",5,5,0,0
"Great Time
We stayed at the Renaissance for 4 nights this past week and had a great time. The hotel is in a perfect location to catch the subway or walk around some of the sights. The bar on the 2nd floor with it's fantastic view of Times Square was our perfect spot to relax with a drink and a snack after a long day sightseeing and people watch on the Square below. Our room on the 21st floor was nice and comfortable. The hotel staff was very friendly- actually everyone we meet in New York City could not have been nicer!!! Yes, the hotel is a bit more expensive than we normally like to spend-but it was totally worth it. We will definetly be back!!!",5,5,0,0
"Not Great
This Affinia was in a good location as I was traveling for business. I really liked this hotel in a number of ways; however, my room was not super clean. Is it customary for the cleaning service to stop by and check if anything is missing from the mini bar once you've checked in? Seemed strange, but besides that I kept seeing someone else's hairs as I scoped out my room upon arrival, so not hygienic. Then I go to put a can of pop in the freezer for a minute and there's a half eaten bowl of ice cream in there. The next morning I realize that the kitchen garbage can had someone else's trash in it, and I was continuing to find strange things like left over taped up pieces of decorations (New Years?). I was too tired and busy to request any special cleaning run, I was happy to find the kitchen trash thrown out when I returned from my interview (ice cream still there, but I guess they wouldn't know that it wasn't mine.) So, I liked this hotel, didn't have any other problems, found the staff to be friendly and helpful, but the room was definitely sub par in cleanliness and unfortunately that's a really important aspect of both my stay and this review.",2,3,1,1
"Awful.
First glance the room is nice. But you get closer and it gets bad. 
Vomit stain on the skirt of the bed.
water doesnt stop running until 10minutes after you turn it off. 
dirty mirrors
dirty windows (smudge marks EVERYWHERE) 
The breakfast food tastes like instant cardboard food. 
And they also tried to charge me for two nights after I said ONE night and the employee even repeated it for me, THANKS FOR RUINING NEW YEARS EVE HOMEWOOD! Never going to return.",1,1,0,0
"A Place in Time
The Brown Palace is a place in time, a different time. Upon arrival guests are encouraged to step back to time in history when civility and service were expected and delivered. The beautiful decor and ambiance of the lobby sets the stage for a personal experience enjoyed by former generations. From the moment of arrival to check-out the staff promptly and pleasantly takes care of your every need or desire. The rooms are comfortable and well-appointed, especially the eigth floor suites. The three restaurants and room service offer wide selection of menu choices even the most discriminating guests will enjoy.
In addition to the many services the hotel provides, the world-class spa is a must do. Be it a day at the spa or a special treatment, the experience is first-class. I recently scheduled a facial with Shai Albright and it was one of the finest spa treatments I've ever experienced. Shai is knowledgeable, talented, and knows how to pamper you. I can't wait to schedule another visit with her.",4,5,1,1
"Quaint little French Hotel near Union Square
Love this little Hotel! A little French Hotel around the corner from Union Square!!!Every one there is very nice.There is a wonderful Restaurant downstairs ""Joan de Arc"" Delicious French food for dinner. Good American breakfast included in the price of the room.I have stayed here a few times and will definitely stay her again!",5,4,-1,1
"Overall Grade Would Be a C
We recently returned from staying 7 nights in June at this hotel as a family vacation trip to tour the San Diego area. While we found the hotel staff to be very friendly and overall helpful, the room to be clean overall, and the location to be great, there were several things that this hotel fell short on. The first thing is parking.....instead of assigning each room one slot, it is a free for all. Upon check in at 12:30 a.m. there were no parking spaces left. We were told to park by the road which we did. Then early the next morning (and we had flown in from Massachusetts so were exhausted) the front desk phoned the room to tell us to move the car so a delivery truck could get in. Upon moving the vehicle, we saw that apparently the sprinkler system had gone off and the entire driver's side was covered with water.....now normally this would not be a problem but the water must have had sediment in it because it caused water spots all over the car which we had to clean off in order to be able to see to drive. Secondly, the room (we stayed in #335) had an odd smell everytime you entered the room.....it was clean enough but the smell was weird (maybe the carpets?) The room was VERY dated.....a new coat of paint, carpet and new bedspreads would really make a difference. The AC also sometimes changed into a mode when running that was loud and other times was fine. We tried to use the pool but there was a ton of kids in it splashing water everywhere so we left. Apparently they had two large groups staying there for soccer and football tournaments. We tried the pool once these groups checked out and it was better but we could smell sewerage while sitting by the pool which was coming from somewhere nearby....maybe the hotel or the pump house? Anyways, the location is awesome.....everything is within 15 minutes.....but the hotel did not meet our expectations.",1,2,1,1
"Lovely
Nice, semi-upscale hotel, near the airport, with a shuttle. Restaurants within walking distance. No truck parking. Comfortable rooms.",4,4,0,0
"Very disappointing
We stayed at this hotel for 2 nights (July 2012), 2 adults and 3 children. I have stayed at this hotel before and had an excellent experience. This time it was very different. The staff at check in were very unhelpful. I had a confirmed booking for a suite which I had been told would accommodate all of us - this was not the case. I then spoke to the manager and asked to be moved to a room which would work for the 5 of us - this was a complete waste of time. The valet service was a waste of money!! The executive lounge was not set up at the allocated time. Some of the elevators were not working, it took forever to get one to take us to the 15th floor. A very bad experience which I will not be repeating in the near future",2,1,-1,1
"Service could be better
This hotel is a pretty good bet. It's in a great location and the rooms are spotlessly clean and spacious but what you would essentially expect for a 5 star hotel. The only issue I had was with the men on the door. They were all over us when we arrived and when it came to literally moving our cases a couple of metres into the lobby and would not budge until they got a tip. The next few days these same men couldn't even acknowledge us to say good morning or have a good day but either just stood around and chatted or just ignored us. It seemed as if they forgot their manners unless you were going to put money in their hands. Nice hotel but certain staff members lacked the class a 5 star hotel like this demands.",3,3,0,0
"Perfect location for touring San Francisco
Stayed here for a couple days to see the city with my bf. It's the perfect location for touring the Fisherman's Wharf which is the best place to tour in the City. Close to the Golden Gate Bridge, the piers that bring you to Alcatraz and Angel Island, Ghiradelli's, and, of course, the famous sea lions of Pier 39. Many great places to eat nearby and the hotel bar is very nice too. Breakfast was great, and included with our room. Would definitely stay there again.",5,5,0,0
"Worn out and tired
Our recent 4 night stay at this hotel was not too fun. First of all when calling the hotel we were told that the conference rate for the conference we were attending was not available. ( which we later found out was not true. It was before the deadline and then the deadline was extended. Since we prepaid we couldn't get a refund. ) then when we checked in the clerk could not find our reservation because they used my middle name to list the reservation. Our room was big. That was the only good thing about it. We had two tiny bathrooms with showers that were even tinier, ( 18 inches wide..i measured. The shower curtain didnt reach the bottom so the floor and bath mat were soaked We had a view iof brick wall. It was really hot In boston and the air conditioning was very cold but didn't remove any humidity so the room was cold and clammy. 
The public rooms were nice. However the conference breakout rooms were up two floors from the mezannine and there weren't enough elevators for our size group, and some of the elevators were weird a nd ""bouncy.""
The hotel was in a good location with lots of good restaurants around.",2,3,1,1
"Are you visiting Hollywood
This is a basic motel, good value for the price. The only drawback is the position. Without a car it is difficult to see the sites.. There are a few not very good restaurants within walking distance.
If you. I suggest if you are a tourist to Hollywood you look for a nearer place. The breakfast in reasonable but the room is far too small.",3,3,0,0
"Good location; the rest is pretty average.
I stayed here for two nights in August.
Pros: great location - opposite Union Square and in the hub of the shopping district.
Cons: tired looking rooms, bathrooms, corridors, building generally; mindless charge for internet access (gasp!); poor sound insulation from street noise (musicians, etc.) late into the night.
We will probably look to stay elsewhere when we visit San Francisco again.",3,3,0,0
"Good hotel, expensive parking
My wife and I stayed here for two weekend nights. The room was spacious and modern, on the club floor with a King bed. The hotel lobby is very nice, with a water feature and a peacock sculpture at the entrance. Breakfast in the lounge was good, and evening appetizers were nice too. Only complaint is that they don't have any self parking whatsoever, and valet parking costs $38+ with tax per night! That's just a ridiculous amount to charge - this is not New York or Toronto!",4,4,0,0
"Pleasant stay
Stayed at the Grand Hyatt while attending a conference at the other Hyatt in town, and had a very pleasant overall stay. Was upgraded to a corner room (625) with a very nice view. The room was very clean and well-kept, and the bathroom stocked. I appreciated the turn-down service as well, and the staff was very professional. Internet was of an acceptable speed for most tasks.
If I had one request it would be to upgrade the mattress - was a pretty tough sleep.",4,4,0,0
"Average hotel, particularly compared to other Le Meridien
We stayed at this hotel for two nights; the reasons we booked were :
1. it is in a quiet area 
2. we enjoyed our stays at other Le Meridien hotels we stayed at in other countries
3. they generally have comfortbale beds
The room we had was a good size and so was the bathroom.
Unfortunately, the bathroom had been only partially cleaned : there were hairs in the bathtub and on the soapdish; to their credit, housekeeping sent someone up promptly to remedy this but it was a quick wipe rather than a thorough cleaning.
The bed and bedding were comfortable.
Compared to the standards of other Le Meridien hotels (e.g. Dubai and Thailand) this one is a little worn out.
I also found the rather loud music in the lobby to detract from the otherwise relaxing atmosphere.",3,3,0,0
"My 1st experience in Houston
Friendly Staff,Clean room and Quality Breakfast Foods and Beverages. Had a great experience throughout the stay",4,5,1,1
"not so good/ air condtion worse
where to begin the front desk lady was rude took us 45 min to check in when i had already booked it about 2 months in advance. the air conditoner makes this really loud noise. and it kept shuting off all night long we hardly got any sleep it was so loud and our room wasnt even cool it was hot we slept with out any sheets or blankets on. it was very fustrating the only good thing they had was the pool and hot tub. thats it. the breakfast if u wanted pancakes or waffle or eggs it was an additonal 5 dollars per person for that we could of just gone to a restaurant and ate. very diapointed in this hotel. we stayed at the days inn a couple mins. away and it was way way better even the fronst desk gentleman was way more helpful. this hotel is over pirced for the 75 bucks i paid thinking it was gonna be worth it but it really wasnt.",2,1,-1,1
"Great Experience!
We chose this hotel for its proximity and access to the convention center since we wanted to attend a show there during our stay in Dallas. We were very happy with our choice, and would gladly stay at the Omni again.
The check in process was very quick, and had us on the way to our room without delay. The room was well appointed, modern, and spacious. The seating area arranged near the floor to ceiling windows was a very nice touch and made for a nice place to enjoy the view of the city. The bed was very comfy with plenty of pillows, and the room had everything else that might be expected in a luxury hotel (safe, iron, mini-fridge, coffee station, etc.).
After we got settled in the room, we were able to explore the rest of the common areas in the hotel and found them all to be excellent. The fourth floor houses the pool, spa, and fitness center. The only improvement that we could have asked for is it would have been great if the pool bar was open in the evenings. This area seems like it would be the perfect place to hang out, but it closes early.
We were also able to try two of the restaurants during our stay. We went to the breakfast buffet at Texas Spice. The atmosphere and service were just great. However, we felt like the food was average and the selection was below average. We had higher expectations for the price. Lunch was at the Owner's Box. Again, the service here was very good. The food and prices were average at best.
Overall, the service at this hotel was consistently good. Every staff member that we encountered was friendly and helpful. The valet service was prompt, and returned the car without incident. We could not have asked for any better service.
Book here with confidence. You will like it!",5,5,0,0
"Cheap hotel with poor customer service
The hotel was relatively cheap for Washington, and is in a quiet location on the waterfont. Easy to get into the city from the Metro station a short walk away (also a handy Safeway store near the Metro station, with very friendly and helpful staff).
The room was large, slightly dated, but with a nice view across the waterfront and had a great shower!
Only one, tiny, thin pillow per person. We asked for more pillows, and eventually received one more (there were four of us!).
Overall impression of the hotel was spoilt by rude and unhelpful staff - at the reception desk, in the bar, and in the restaurant. 
Maybe it's just me, but being billed a compulsory service charge (in the restaurant) regardless of how rude and unhelpful the staff are is a bit hard to swallow!
So it's cheap, and you get what you pay for. But a smile and good service costs nothing!",3,3,0,0
"Better pack a gun or know Kung Fu
Staying here now, i'm 6'3 and a bodybuilder so i'm not overly scared for my safety but there are some seedy individuals who i assume live here. It's white trash bonanza and the pool looks like a cat fish pond. Oh and had no maid service after 4 days i finally complained one came today 6 days after i checked in.. cheap but scary and bad service.",2,1,-1,1
"worst weekend ever at a hotel!
I frequently stay at this hotel, but Sunday night thru Wednesday. This time I brought my husband for what was to be a nice weekend trip. I would go to work on Monday and he would head back home. Well, nothing but unruly kids running up and down the halls, playing with the elevators, etc. have left us with a bad taste for this hotel. Calls down to the front desk wth concerns where they agreed it was getting totally out of hand and they would send security upstairs. Nothing. The kids are still running around and the noise level is ridiculous. We put up with this until 2:30 in the morning and tonight it is almost 10p and nothing is getting done. Will never stay here again for a weekend. It s off to the Marriott for us.",1,1,0,0
"BED BUGS STAINS ON TOILET
When we checked in they gave me room with no A/C unit and i found couple bed bugs in the sheets. There were blood spot also. I took the front desk to show them. Then I decided not to stay but the guy at front desk told me he couldn't give me refund. I was tired and he kept arguing i told him to change room and that room was poor toilet had URINE stains on it.This Super 8 would be pretty average, other than the owners birds. We had a really hard time falling asleep and putting our 14 month old daughter to bed because we could hear them in our room from 10pm to midnight. Definitely had a rough night. Birds didn't let us sleep",1,1,0,0
"Killed 3 bedbugs
I found 3 bed bugs inside of my bed sheet on July 5th, 2012, I was lucky, because my son saw the bugs first , otherwise I would have shared my bed with at least three bedbugs that night. I killed three bedbugs and lost one night sleep. 
The manager did promise to refund my fee, and I got an apology from him. I also did not like the location. This hotel also looks very old from inside and out.
Charles",1,1,0,0
"Great Hotel in an Awesome Location
I stayed here recently for a weekend and greatly enjoyed the service. My number one standard for a great room is the condition of the bathroom, and Fairmont did not disappoint!!! The room was spacious complete with a lounge chair. They could get someone to interior design these rooms better No complaints",4,5,1,1
"What a let down
Our double room was very small, no comlimentary drinks tray, had to go down to Starbucks for a coffee. The room was very tired and needed an improvement.
The bar was very expensive, didn't bother with the restaurant, found a nice Irish pub round the back.",2,3,1,1
"Stay here only if you get a really good deal
The room was pretty worn, and the screen was broken on my window, so I couldn't leave the window open for fresh air. The bathroom was clean though, and even though I requested a room that hadn't had pets in it, I still woke up wheezing, so I'm sure many dogs had stayed in that room. They allow dogs but don't advertise it,which is bad. Won't stay here again. It was inexpensive for a reason.",2,1,-1,1
"Unexpectedly quiet
Stayed at London for 3 nights and even though there was construction around the hotel, as some guests have pointed out, we didn't have any complaints (although we did ask for a quiet room when we first checked in). Room was spacious and modern and staff were generally very helpful. Location is fantastic, close to 5th Ave, Times Square and also walking distance from Central Park. Also close to several subway stations. The continental buffet breakfast has an okay selection (bagels, toast, cold meats, yogurt, cereal), nothing too fancy but sufficient. They also have a decent size gyms with several cardio machines and weights as well as a punching bag!",4,4,0,0
"Stay here if you cant find any place else
My girlfriend and I are traveling across the country and we found this place on TripAdvisor. The reviews and photos we saw were ok, nothing spectacular but the price was right so we booked a room. The staff at the hotel is pretty lousy and not very friendly or helpful at all. We stayed in a King bedroom. The room was clean but it had a horrible smell to it, like bad body odor or someone had been using the microwave for onions. The bed was very comfortable and there was a big flat screen tv in the room. The breakfast was pretty awful, there was a poor selection and the food you could choose from wasn't very good. One big issue with this hotel is the parking lot. There are not enough parking spaces for all the rooms in this hotel. My girlfriend and I went out in Memphis and came back at about 2am and there was only 1 parking space left (I don't know where the guy who pulled in after me parked) so be aware that if you leave the property and it has a lot of rooms booked you might be S.O.L on a parking space. One upside to the parking lot is that there are cameras all over. The hotel has an indoor pool that is heated and has salt water, along with a hot tub. Lastly this hotel allows animals, so if you have any allergies to animals you might not want to stay here, as it didn't seem that they took very good care of the rooms (hence the terrible lingering odor).",2,1,-1,1
"Not thrilled
My boss and I were staying here for two nights while we worked the San Antonio Gun Show the past weekend. For the price, I guess it was an ok room, if you take out the roaches all over the place, the lack of a lock, and the stains on several surfaces. There was no breakfast provided, or even an office that we were allowed to step into, just a window with a hold in the bottom to pass information through. The door to the ""office"" was locked the entire weekend, and honestly from looking through the glass I'm not sure I really wanted to go in. It was as if it was a personal storage area for the managers more than anything. 
We came back Saturday evening to shower before heading back out to dinner, to find that there were no clean towels, not even the towels we had used that morning were there. As I looked around I found some broken glass that looked as if it had been burnt, honestly it looked like a marijuana pipe.
The room was booked through Priceline and when we returned home, and got our billing statement from the credit card company and found out we were charged more than what we had already paid.
Needless to say we were very unsatisfied and will NOT be returning to any Rose Park Inn's ever.",1,1,0,0
"Updated review
My second time staying here now, I didn't have any issues, the rooms are still so so, it's not high end, but not bad either. The rooms have newer flat screen tvs and are spacious with desks and a sitting area. There is wifi throughout the hotel for free. The staff was super friendly, so nothing bad to say about them. The restaurant was so so, and the staff was really slow in there to notice me waiting, and then to get me a drink and the bill, so I can't recommend the restaurant anyway",3,2,-1,1
"position is its only advantage
Because of the boston marathon, room wasn't ready until 3pm as advertised. We told them we were exhausted after our early flight - they couldn't have cared less. They have a library where we could have rested, but they didn't bother to tell us. The room was hot, because their cooling only comes on when they deem it to be summer, which is not yet. They advertise a mini fridge in the room on their website. But they call it a COOLER when you get here. It's only supposed to cool to 55 degrees? What does anyone ever want to cool to 55 degrees?
The bed is comfortable and large as is the bathroom. I defy a non bostonian to figure out how to work the shower. Some instructions in the room would be helpful.
This morning we rang reception to ask about seeing a doctor (both feeling unwell) I was told brusquely that i could take a 15 minute cab ride to an emergency room. So I paid their $14.95 fee to get internet in my room and found an urgent care doctor in Back Bay.
Couldn't get the phone to work, so rang reception. They claimed to fix it and gave instructions so I tried again. In the end, used my australian cell phone in desperation.
The best 2 things about this hotel are the position(brilliant) and Mario the handyman who was disappointed to hear of our experiences when he came to show us how to use the shower. He apparently passed on our gripes to the manager,who gave us a free breakfast to make up for all the annoyances. I have travelled in Europe, Australia, New Zealand, Asia and South America and I have NEVER struck smiling useless excuses service like here. Unbelievable",1,2,1,1
"Needs work but staff is fantastic
Not by choice, I was booked here for a business trip; after reading the reviews, I have to say I was nervous. First, please request the South Tower (not the North). The North Tower faces the Amtrak station & the horn & train noise is apparent. The rooms are decent but need more work. The carpets are truly worn - PLEASE REPLACE! It seems like they updated the rooms but only in some places; so it's bearable but I've stayed at much better Sheratons. The dirty dishes in the hallway were disgusting; people's room service trays, glasses, etc - not sure why a ""sweep"" can't be done hourly or even every 2hrs. However, I can't say enough for the staff, always smiling; always friendly & happy to help. Jamal, the shuttle driver - loved him; he's great! If I had a choice, I would have stayed somewhere else, but I think this place has the potential... just a few tweaks.",3,3,0,0
"HOSTEL ATMOSPHERE!
We booked 3 nights via a web site deal. We were treated differently right from the beginning. A grumpy unhappy front office person named Joseph was curt and was on a mission to see how fast he could check people in. No warmth, no info. Well,, we found the room to be clean, comfortable. toiletries looked and smelled like a Days Inn. We later also found out we were deleted from turn down service? ( we duid amnage to get the chocolates by a friendly house maid who could not understand why we were ommited. maybe to save on cost. the breakfast in the Tuscan room was adequate with danish,croissants and great coffee. In summary, We used this hotel as a great base which is the advantage but the service was terrible. We walked in and out of the hotel maybe 20 times during our stay and only twice were we acknowledged by the doorman. What a shame when you have the resources to be excellent but you settle for mediocrity. all for over $400/night.",2,2,0,0
"How important is location to you?
So, how important is location to you? If you are wanting a downtown, close to everything including convention center activities this may be the hotel for you. The service was accommodating and in general it was very clean. The rooms are very small. If more than oone person is staying in the room you have to schedule movement around the room. No desk, no closet and the smallest Flat Screen TV I have seen outside a airline cabin. As most ""downtown"" hotels the street noise was high but you can expect that.",3,3,0,0
"Overated: Not a luxury hotel
I last stayed in the NY Palace in July 2008 (also reviewed on here). I wasn't impressed then, nor was I this time. In my mind, the Palace remains a somewhat dated, dowdy business hotel, that is in need of refurbishment. I get the impression that the management of this hotel are ""sweating"" their assets, keeping investment to a minimum to maximise their profit. While this might be great for the shareholders, I believe the guests are being cheated out of a true 5* experience. 
The Palace compares poorly with true 5* hotels like the 4 Seasons and Ritz Carlton. In order to be balanced, let's start with some positives:
1) Location is good, being close to 5th Avenue and a 10min walk from Central Park. 
2) Rooms are spacious and relatively well appointed.
3) Front desk staff were helpful, particularly when it came to sorting me out with a room when i tried to check in early. 
Negatives:
1) The main accommodation building (a 1960s / 1970s office type building) is dated and showing its age. Do not be fooled by the pictures of the original Victorian building at the front of the property, as you will almost certainly not be staying in this. The main rooms are in the ""office block"" behind. The foyer is tired, as are the carpets and other fixtures and fittings in the public areas. 
2) The A/C system in the rooms is a 1970's style system, with the air coming from a vertical grill that is placed in the window ledge. These are really showing their age and smell dusty due to all the years of accumulated muck that have fallen into them. Overall, the rooms smell musty - a comment that was also made to me by one of my NY based colleagues. 
3) The room service food is expensive and of poor quality - certainly not fine dining by any stretch of the imagination. I ordered the chicken soup one evening, which was awful. The soup consisted of a clear consume-type soup in which pieces of chicken had been thrown in. It felt like someone had thrown it together in 5 minutes, rather than being the home-made soup that was advertised. 
4) The hotel is just too busy. I was unfortunate to arrive at 12:30pm, when the last of the prior nights guests were checking out. The reception area was completed over-loaded, with long queues. Another example (and a somewhat disgusting one) is the lettering on the buttons of the TV remote control were all worn off, from over-use. I dare not think what the other guests had been doing!
Overall, I cannot recommend this hotel. If you are looking for 5* luxury, i would recommend the Ritz Carlton, Central Park, which is excellent. My colleagues also like the London Hotel. If you are looking for a more reasonably price option, i'd opt for somewhere smaller than the Palace, as there will be a greater chance of staying in a venue that truly puts the customer first. 
Why should you listen to me? Well, i'm a 40 year old businessman, with a somewhat critical eye. Im lucky that i get to travel the world and stay in a wide range of hotels, ranging from bog-standard business hotels, to 5* palaces. While all opinions are, by their nature, subjective, at least I have the ability to place my views in some sort of context. So how does the NY Palace fit into this context? Well, i recently completed a 10 day trip to the US and was fortunate to stay in some great 5* hotels, including the 4 Seasons in Austin, 4 Seasons in Chicago and Ritz Carlton in SF - all of which were great hotels. Sadly, the NY Palace compares poorly, in my view. 
Happy Travels!",2,3,1,1
"Well i was prepared to have an average service but...
Im not the kind of people who write lots of reviews... sometimes i feel they lack objetiveness but i feel i had to make some highlights on this hotel..
First the good things..
1. The receptionist were courteous all the time.. When i arrived the reservation was not in their system (i booked through hotels.com) but they just asked me the confirmation number and took my word on it.. Its nice when customer is put first.. 
2. The hotel looks is nice.. I mean is not a Ritz but in general the property looks good. Didnt have the time go to the gym but it looked nice.
3. Pool is really small but there is a large area to hang out like a lounge..for us was perfect moment to relax and just chat.. 
4. The wifi service is reliable around the hotel.. Its free but you can upgrade to a premium account.. I though i'd need it but was good surprise to see that i was able to do all my job and my girlfriend checking netflix without a premium account, they also don't limit the number of devices you hook on (as far i could tell).
5. Deck33 Restaurant meal is good.. The service really fast and nice..No problem here
Now the bad things...
1. Room service.. That makes looks the hotel worst than a Econo Lodge.. I mean why why a hotel that claims to be cool does not have any room service.. i mean i can understand not having fillet mignion to room..Big issue more when you arrive to the hotel after a full day of shopping and you dont want to spent more time outside and just cool off and relax.
2. In 5 days of my stay i didn't recive amenities.. i had to use the same soap and the last day run out of shampoo.. i even left a note to the cleaning lady to refill my amenities.. maybe she forgot..
3. The air-condition sounded like a old truck!!.. Really annoying... first no problem but after few minutes started to sound like an old motor. My girlfriend skipped 2 nigths of sleep cause of this..we asked change but no rooms available...so this was suppper annoying.
4. Parking.. Ok the parking guys are nice but come on 20 usd per night. Its not fair ..
Overall the price/value rate is not what i espected..",2,2,0,0
"Good downtown hotel but be prepared during peak times
Arrival experience: Arrived around 8:00 on a Monday morning. The front desk staff went the extra mile and asked me whether I’d like to check in. The only room available was 112, a room equipped for the disabled. I accepted the room so that I could securely store my bags. 
Room (general): Overall the room is modern and well made. Kitchenette had all the essentials (microwave, stove top, refrigerator, dishwasher, toaster, coffee maker, plates, cups, cutlery…). Good sized and functional desk. Large flat screen LG TV. However, I don’t recommend room 112. First, it was dusty, which tells me it’s not occupied regularly. Second, the room’s windows face the back alley, and a delivery truck woke me up in the middle of the night. Don’t stay in this room unless you’re a deep sleeper. 
Bathroom: Good size, but disability options reduced counter space. The shower is wheelchair accessible but allows water to go all over the place. The shower controls were broken, but I managed to fiddle with them and get them to work.
Bed: Good bed. 
Houskeeping: This room needed a good dusting. Otherwise, housekeeping was average. 
Restaurants: n/a The free breakfast in the morning is minimal. I stay at this hotel about 3 times a year, and on this visit during spring break the staff could not keep up with the demand for food. On the second morning the breakfast buffet ran out of yogurt. 
Bar: n/a - Free happy hour (beer and wine) during the week. Snacks are minimal (chips and salsa and mix of bar crackers/pretzels). 
Grounds: n/a – This is a city hotel with no “grounds” to stroll. 
Pool: Tiny pool in center courtyard. 
Staff attitude/service: Welcoming and very service oriented. 
Perks for status: Platinum gift/points offered at check-in. 
Parking: Efficient valet. 
Misc: Small but gym on-site with good equipment. No bad porter is available. Be prepared to lug your luggage but luggage carts were available. Also, there’s a small “pantry” store in the lobby with snacks available for sale.",3,4,1,1
"Great, great staff!
I have just discovered the Hotel George! I stay in DC on business about once a month and am always looking for reasonable accommodations with a special touch -- this is it! The rooms were very comfortable -- not overly spacious but VERY well appointed. The staff is AMAZING -- thoughtful, helpful, first class service! THe fitness center was also great. I didn't have a great experience with room service, but the hotel is close to Union Station and all it has to offer. Will definitely be staying here again!",5,5,0,0
"Friendly Staff but Very Diappointed
I recently stayed at the Comfort Inn and although the staff was very nice and tried to help me in different situations. The management at the hotel is poor and looks like nothing is done to upgrade this hotel. The rooms are sooooo small that you can't move around in them. The bathtub is too small for a child. The elevator is slow, the breakfast embarassing and just to far away from the thick of things.
It is in a residental area and you don't even feel like you are in NY......They are other properties in the city that you can find that you will be much happier with",2,2,0,0
"Great location for San Francisco
We enjoyed the Handlery--the location was the biggest plus; the room we'd originally booked in the older part was very small so we ended up upgrading to the new section with a much more spacious room --worth it! The desk clerk spent a lot of time showing us which rooms were available, and their relative plusses and minuses. A great service. Very comfortable, it faced the pool and if it hadn't been so chilly we would have taken advantage of it. Staff were all very helpful and friendly. Directions were forthcoming every time we headed out. I would recommend this hotel to anyone.",5,4,-1,1
"Great for family
This is a great place to stay full kitchen facilities, even though we didn't use them, great for families, convenient well place, lovely staff, lovely breakfast , highly recommend if you have children",5,5,0,0
"charming and close to so much!
The Rafaello is on a quiet, lovely street just between Lake Shore Drive (lakefront) and The Hancock Tower and water tower, close to great skyline views, shopping, many restaurants, pubs and shopping, Oak Street beach and Navy Pier. The concierge were very accomodating. It has recently been updated, and all is slick. Small, nice bar off the lobby where we met friends. The room has some nice ammenities--all rooms have a mini-fridge (just remove the stuff in it and don't drink them or $$$$), microwave, wine glasses and corkscrew, Keurig coffee maker and even a shoe shine machine! Rooms with better views were a bit smaller, and the slightly larger rooms had scenic views of the dumpsters below (good for a few laughs, anyway). A cozy, great hotel! We had a Living Social coupon, so got a really good deal. If I paid premium dollar in the summer, I might look for somewhere cheaper.",5,4,-1,1
"Worth visiting in August heat!
We had an opportunity to add a vacation onto a business trip and decided to try Hotel Indigo. Wow! Great decision!!!! It surpassed other considerations such as Embassy Suites and several other places we pulled up. All accommodations on the Riverwalk lack parking and charge daily parking - from the fair to the silly. Hotel Indigo is moderate at $13.00 per day. The courtyard is fifteen degrees cooler as you drive in to register. Yes! It was 103 degrees plus heat index. 
The ""modern open lobby was refreshing. Excellent attitude by all staff members added a major plus. Seriously, ""How can we be of service?"". We found it fostered an extra night on our reserved number of two increasing to three. From a seriously talented bartender to great desk service, this teacher gives it an A+. 
The room was unusually large and open with clean lines. No ""fussy"" stuff. Functional yet pleasing to the eye. I wanted to take the bed and bedside lamp home! I personally do like a tub/shower combo but the newish spot has the huge business shower . The bathroom is lovely too but I'd prefer a tub. The mini bar had a refrigerator and ... wait for it....TADA!!!!! A Keurig coffee maker with many options including tea.
The pool was lovely but we didn't use it. Whereas the hotel was amazingly quiet, the pool was covered in loud children. We pretended it was not an option. The business center is in the lobby and consists of three computers and a printer. It was utilized but there were always one or more available for use. 
The Riverwalk is incredible! One can board a river taxi down steps off the patio at the rear of the lobby. There is a sidewalk ramp for handicapped access if needed. The steps are steep and there are st least twenty five. Purchase daily passes for $15.00 each and you can ride from 9:00 - 9:00 pm getting on& off as often as you wish. It is well worth going to the Pearl Shopping site and dam at one end or heading the opposite way to the mall. I despise malls but the quality even impressed me. We also went to a movie at the mall if you want some entertainment.
There are more shops and restaurants than you'll have time to sample. Make reservations!!!! Many spots often have one hour plus wait time so cruise, get names and call for dinner. Don't risk it! We did. One time. Did I say don't risk it???? There is also a phone number on the daily ticket. Use it for call in. Use ext. 5. Tell the voice your location and it may still take twenty minutes before an empty taxi comes along. 
It is worth riding the city bus and going over to the Mexican Market or calling a regular cab - in the day time only. The Mercado is fun and great shopping as well as great food. Do not drive your own vehicle! Again, NO Parking. 
These few suggestions will simplify your trip greatly!",5,4,-1,1
"Comfy accomodations, shallow pool great for smaller kids
Booked this room because the rate was lower than the Staybridge Suites down the road. Pool is a narrow, almost lap pool, but at 3 1/2 feet max, great for smaller kids under 10. Also a hot tub. Kids ate free at breakfast buffet, which was very good! French toast, Fresh Fruit (besides just melon), Cereal, Eggs, Sausage, etc. This hotel is a straight shot (roughly 10 miles down 31/Meridian) to the Children's Museum, and it is also close to Clay Terrace (5 miles) for shopping and food. The construction around Clay Terrace was a mess, the old entrance I remember not available. Overall, a great stay, nice location, and I would stay again.",4,4,0,0
"Maybe a 3 star hotel in Iraq
I know star systems are not exact science however to lable this motel anything but a 2 star, 2 1/2 max, is criminal. I booked this hotel as a 3 star hotel on Hotwire. Upon my arrival and viewing that it was a motor lodge style motel I was hoping for the best. Check in went smoothly, unfortunately that is where the smooth roaded ended and I ended up on a pot hole filled journey the rest of the way. 
 Driving to the back wing of this motel right next to garbage dumpsters with trash bags overflowing them was the location of my room. 5 minutes after arriving to the room with my family (wife, 9 year old, 9 month old) I recieved a knock on our door with someone saying I was in his room. I called down to the front desk to let them know someone was claiming this was there room and that I am not opening the door. He said that they already told the guy to come back to the front desk and that he assigned him the wrong room. After that debacle was over I had a moment to look over this beaten up room that was claimed to have been renovated. Hey Seven Seas- putting a flat screen in a room and new white sheets does not equal renovation. The first thing I noticed was exposed wire hanging out of a hole in the mirror wall. Yep this renovated room had a fulll wall made of a mirror like in the 70's. There was a cut out and a mirror plate that was supposed to cover it, but alas the mirror plate dangled by one bolt exposing the wires. I sat down on the bed , and thats when I really knew I was in trouble. The mattress litterally sank to about an inch above the box spring. The softest bed I have ever encountered. Ever. Not lumpy, just like a huge pillow. This is not a good thing and for those that are wondering I weigh 170 lbs. I next reached for the remote, it does not work. I call the front desk which rang for litterally 1 minute. I disconnected and tried agian a few minutes later and informed them of the TV not working. They sent a maintenance man to room who showed me the ""trick"" that he claimed the FD should have known which is to turn the TV on mannually and then you can use the remote. I love tricks. I pointed out the exposed wire and told him he could fix it in the morning since it was about 10PM and I needed to get my young family to bed.
Woke up the next morning after the worst night of sleep in my lfe and hoped in the shower. Cla CLANK- Thats the sound of the loose towel rack falling down. OK.....I just put it back up and hand tightended the screw back on. Midway through my 5 minute shower the hot water abruptly halted sending streams of ice cold water on me. Classier by the minute. Water pressure was also an issue. I called Hotwire at this point and told them this hotel is not acceptable as a 3 star. Expedia (parent company) lists them a two and half. Nothing they can do apparantly and direct me to the FD. They also do a call for me to the fd. I call down and explanin that I need a new mattress in the room as this one is garbage. she says she will take care of it. Also explain that challenges I have had. They offer to move me. We had plans to go to Sea World this day so I was not wasting another minute of our trip on this non sense at that time. When we return to the hotel after our day out. I am given a key to a new room. We head over to check it out. Same exact room set up with same issues as the first sans the exposed wire. At this point I just gave up, the hassel of moving was just to great considering that this run down product is standard here. I asked them to send some one to my old room to fix the exposed wire issue and I would deal with this for the last night of my stay. 
Maybe my experience was the Hotwire experience, but how this motel generates positive reviews is baffling. Perhaps if I had bought this motel knowing it was a two star I could forgive its short comings. Rates are cheap and so is the motel. Dont expect a three star on arrival. Though the hotel did not care enough about my terrible experience, I have to give props to BW corporate who took my concerns very seriously and made amends to keep me from staying away from their brand all together.",1,1,0,0
"Rooms are an embarrassment for this brand
I stayed 4 nights and had problems from the start. I have booked a king and got to my room to find I was in a double/double. I went back to reception to be told its my fault as no non smoking king rooms were not available so they had given me a double non smoking and that smoking preference is not guaranteed. After having to complain to the manager, they agreed to reduce my room rate until a king room was available the next day. I was not surprised to hear over the days when I was near reception other customers unhappy at the rooms allocated and requesting room changes. 
The hotel lobby itself is all glamourous and glitsy but the rooms themselves are an embarrassment for this brand. The bath was stained badly ( in both rooms I had), the plaster around the walls was cracking and the bathroom didn't even have a door handle inner. I understand that rooms do wear out, but this was to the standard of a budget motel, not a high quality hotel as they claim to be. 
It has the big hotel brand set backs as well like having to pay for internet (now standard as free in most other hotels) and no fridge in the room to put a few drinks. 
On the positive side, the bed was comfortable and the house keeping kept the room as clean as they could in light of the high level of wear and tear to walls and paintwork.
For the price, I would strongly suggest you look elsewhere. If thou can get the room at a good rate (closer to the $100 level), then give it a go.",2,3,1,1
"Are you serious? Don't stay here if you value safety.
You should not have to argue with ""customer service"", ""management"" or ""corporate"" to express that safety is an issue. My family and I stayed here for 2 nights. EVERY time we arrived or walked out, there was one particular ""guest"" either smoking or talking with workers or guests. This is a guy that would ""appear"" sweet until you find out that he was the one that ""did it""...if you know what I mean. Seemingly ""harmless""...you have to KNOW that these types of people are FULL of exaggerated and jaw dropping stories. I called with my issue after my family was followed to the gas station because he saw me accidentally film (to do reviews) him as we left the property for the last time because he was blocking the entrance AGAIN. His side of the story wins due to him being a long time guest and his concocted story.One guy versus a family. We were scared of HIM. If you check my video, I even got scared after I noticed him and dropped my camera. During our visit, there was not one time that he was not outside. He has a smart phone and records quite a bit. ""Ashley"" utilizes a very defensive and demeaning tone when confronted about the results of her ""investigation"". Why am I offended? Because, I should not have to justify my every breath and concern. They KNEW which person I was calling about the first time and played sweet and clueless. I truly believe that ""Ashley"" became defensive because of her biased views of the guest AND she did not think that I would call back to find out what she found out. Too bad the GM was out for the day...even though the GM probably would have sided with both of them. ""Corporate"" says that this is a complaint against the guest...I beg to differ.
Take your ""Clorox"" wipes...if you can weather the rude ""customer service"" and weirdos. Wear shoes inside and sanitize EVERYTHING that you touch! If you are allergic to dust, cigarette smoke, mold or mildew this is not a place for you. I have numerous pictures, however, you have to know what you are looking at and where it was to know what the image shows. The television, mirrors, faucet, floors, doors and lamps look as though they have not been cleaned in months. There was a hole in the bathroom wall. The iron had calcium deposits coming out of it and the cord was gummy. The furniture is stained (chairs and mattress included). Even the GM welcome card was filthy. The artworks are water damaged and mildewy.
I have never written a poor review of ANYTHING, but the staff at the hotel itself AND corporate pushed me over the edge.",1,1,0,0
"A good option if you're looking for a motel with free parking
This is a good option if you are looking for a motel with free parking in San Francisco, as this is hard to come by. The location is quite far from the main tourist attractions - approx. 30mins walk to the piers.
The room itself was basic, large and clean. Unfortunately we had a room right in the very corner, under a canopy, so it was very dark - but I'm sure they're not all like that.
Breakfast was good; bagels with spreads, eggs, muffins, cake and cereals. And the freshly baked cookies in the afternoon are just what you need after a day of sightseeing!",3,3,0,0
"Disappointing
We stayed as a stopover coming through Austin. The hotel is impossible to find, and just felt very old. I wasn't expecting anything fancy, but this actually felt like it needs a re-haul. One of the towels smelt of damp. The room was really big but it just felt cheap and not quite clean. Staff were nice and as helpful as they could be.",2,3,1,1
"Poor Wifi service
Wifi service is slow very slow and intermittent. Breakfast scrambled eggs under cooked. Bar service OK but expensive. I went to CVS to by wine.",3,2,-1,1
"Best If You Keep Your Eyes Closed
Let's start with the positives. The desk clerks are very pleasant and accommodating (if it weren't for them, my service rating would be ""terrible"" rather than ""poor""). The location is terrific. The beds are reasonably comfortable. The price is OK (or would be if the rooms were even minimally acceptable).
Unfortunately, that's where the positives end, as least concerning our June 2012 stay over several nights. When we made our reservation, we were told that this hotel had been renovated recently; if so, none of the renovations were apparent anywhere we looked. The stairway was badly in need of paint (if you stick to elevators, you won't notice this, but it's documented in the accompanying photo); paint is badly peeled from the doors to some rooms (see photo); bathrooms have caulk and tile work that appears to have been done by a drunken amateur (see photo). Cleanliness is apparently not considered very essential either: The hallway on our floor is obviously not vacuumed regularly, as we spotted an array of debris, hairpins, M&Ms, and coins -- all but the latter were in evidence during our entire stay.
Since queens and kings were unavailable, we opted for a room with two double beds. We changed rooms at one point, so I'll describe the two of them separately.
The first night's room was, in two words, pretty awful. The two beds and the dresser took up nearly all of the available floor space; there were no chairs and no desk; and the tiny shelf between the two beds was mostly taken up by a telephone and clock radio, so there was virtually no place to put anything (the TV consumed almost all of the real estate on top of the dresser). The room lacked a luggage stand, and there were only three hangers provided. The TV worked sporadically, turning on just once in every 5-10 attempts, whether using the remote or the button on the set. Around the bathtub was a rim of disgustingly grungy caulk; some tiles on the bathroom wall were stained, and some on the floor were badly cracked. The carpet was not clean, especially in areas near the walls. After one night in this terrible location, we requested a change of rooms, which the staff willingly provided.
While the new room was far more capacious, the improvements ended there (well, we did get a luggage stand and six hangers this time -- whoopie!). Again, the carpet showed dirt in areas near the walls, and bathroom was highly uninviting, with loose tiles, and drains that barely worked (a large hair clog was visible in the tub -- see the accompanying photo). There was minimal room service: Although clean towels were brought in after our first night, the used ones were not removed; the beds were not made; and the bathroom was not cleaned. When we mentioned this at checkout, we were awarded a $30 credit. We were glad to receive that, but it did not mitigate our overall dissatisfaction with this hotel, which we do not intend to revisit.",1,2,1,1
"Worst So called upscale Hotel in NYC
The rooms are dated, the staff and managers are unskilled, the bathrooms are dirty. In fact, the general manager was the most incompetent , rude executive I ever met. As I see it, the Helmsley hotel group is selling off the properties they own in the city, and the investment in the hotel ended, and they are just looking to make as much as they can in operating, and sell it off at a time that brings in the greatest gain. That is the agenda and its blantantly obvious by the poor condition of the hotel and the competence and care the staff exhibit.",1,1,0,0
"Business at an Elegant Property
In Dallas last week for business. Hotel is a 25 minute drive from DFW. Hilton Anatole is a large elegant property. Rooms are spacious, quiet decorated with a modern tasteful Asian influence. Has several restaurants, stores and a business center. Offers array of services, a quality relaxing hotel.",4,5,1,1
"Loved the shuttle service
This hotel provided good bang for your buck. It was nothing fancy but it had a nice continental breakfast and shuttles to and from the airport, cruise ships, and the subway system. That alone saved us lots of money. I would stay there again.",4,4,0,0
"Only one way to improve this hotel!!
The only way to improve this hotel is with a wrecking ball, a dump truck and some landfill space. The wall paper was peeling off in our room. The floor was not clean. Storage room doors in the hallway were falling off their hinges. The clerks didn't do a thing to help with anything both when we checked in and during the poor breakfast the next morning.. Do not stay here unless you are homeless and looking for a flop house.",1,1,0,0
"Acceptable
I have been staying at this hotel for over a year for one week of every month. My overall experience has been good. I have found however lately the linens have not been sofe as before. The bed sheets are ok but the towels and washrags have been somewhat rough. The internet has been somewhat lacking in service, it has been hit and miss and since I stay for business I need it functioning properly. The breakfast room has been upgraded and is very well presented and has a great variety of offerings both hot and cold.",4,3,-1,1
"Aesthetically appreciated
This was a great value for a downtown location. The room was beautifully appointed and in excellent condition. The layout and design were especially functional, having a small dressing area in front of the bathroom, which offers more privacy than in most hotel rooms, and gives more of a suite-like feeling. The room was also spacious, with a nice view. However, as I've experienced at other Marriotts and similar hotels, they really gouge you with the extras. Parking is $23 and the breakfast buffet is $19! And the other options don't save you much on the cost. I ordered off the menu, which had some interesting and creative options, but my food didn't taste fresh. One thing that marred my experience was that the room was freezing when we checked in, in the evening. The AC was blasting, even though it's late November. Even turning the thermostat to 80 F, it took ages for the room to warm up and of course the bed was cold. I was really uncomfortable and unable to enjoy the nice room until the next morning.",4,4,0,0
"If you enjoy crowds, noise, clueless tourists, and endless waits for elevators, this is the place for you!
Unfortunately, I had to stay here on business. Not good! Would have preferred something away from the craziness, but I was stuck here for 3 nights. Great for being in the middle of Times Square, Broadway, etc. but if you need an easy in/easy out hotel, this is not the place for you. Business travelers, stay away! The tourists clog up everything from the front desk, elevators, bars/restaurants to concierge.",3,4,1,1
"Crowne without the jewels
No working Internet, dishonest desk staff, poor business centre (broken printers no Internet), maid barging in @ 7:30 am, none of the advertised amenities (water in room), understaffed valet at peak hours, old tv- the only positive was the comfortable bed. I appreciate that the staff offered a rate reduction as compensation, but I would never return and would recommend people try other places first.",2,2,0,0
"Not a luxury hotel as advertised
Worn and dirty. Rooms are not well maintained and dirty. Spills on furniture were still there after housekeeping services for days. Take a close look at the lobby furnishings...looks great at a glance but when you sit there you'll see couches are stained, food left on sides of tables, and basically worn-out furniture. This is NOT a luxury hotel as advertised. At first entering the lobby you think it may be nice but when you get to your room it seems that you've just entered a Holiday Inn from 1972. The champagne they give you at check-in is probably to dull your senses...they should give you the whole bottle. Also too expensive...if I paid 129.00/night I would have accepted the room as what it's worth...but at 379.00 I really felt ripped off. To top it off I reviewed my folio when I arrived home and they charged me 750.00/night! I've only gotten VM for the accounting office so far. I would not stay here again. On a side note, the front desk staff was professional and courteous...they don't have control over the condition of the hotel.",1,2,1,1
"Drab and depressing
This is a hotel past its prime - dowdy furnishings seemed almost dirty and the breakfast was appalling - tired offerings of scrambled eggs, plain white bread and mushy cereals or pancakes. No orange juice, sliced unripe melon and pineapple......... you can do better at the Starbucks down the road!",2,1,-1,1
"bad hotel, especially with the family
I am a diamond member and have stayed at this hotel before. I am here on a work trip and decided to take the family. from check in to now, one thing after another has gone wrong. when we first checked in, the front desk agent was new. I asked him as a diamond member if we can get a room with a view of the harbor, i wasnt asking to be upgraded to a suite or anything, just a nice view since my wife and infant would be spending some time in the room. The front desk agent said he was new and didnt have authority to ""give away"" a room like that and he would have to ask his manager who was gone for approx 30 mins. We said ok, we would goto lunch and come back and see what they can do. we had lunch and they said they assigned a room that they put a rush on a room for us. we said ok then we would wait in the hotel, but we ended up waiting over 2 hours for a room that they put a rush on supposidly. The rooms are tiny and old. There are holes in the walls from things that were in here before and never covered up. Its 3pm in the afternoon and they are drilling on the roof which we can hear very very well in the room. I called the front desk and they said they didnt know what it can be. the hotel calls our room back and said the room above us wasnt complaining. i said we have a 7 month old in the room and the drilling woke her up and asked if the room above us who wasnt complaing was in their room. the operator said no. i love how they are trying to tell me the drilling sounds isnt that bad. the toilets dont have covers on them so if you have small kids, its not very sanitary. i have other complaints about whats going on in the hotel, but they dont care to hear about them. Its only friday, and i am here till tues. 
I travel 5 months out of the year, and have been to numerous hiltons as well as other brand hotel chains, and i have to say the rooms are dirty, old and tiny. the bathrooms are the size of a closet. i expect that from new york, but at least the ny hilton is upscale. for the $$ that we are spending, i expect more, a lot more. if i have to come back to seattle i probably wouldnt choose this hotel or suggest anyone i know to stay here, especially with poor management and customer care.",1,1,0,0
"AN AWESOME HOME AWAY FROM HOME!
Just in town to de-stress and enjoy some family time, and needed some hill-country views, a walk around beautiful Town (Ladybird) Lake , and some delicious barbeque, of course. The spacious 2-bedroom, 2-bath suite was a perfect fit for two couples and a toddler. The hotel is in a lovely, park-like setting and very quiet, set back away from the main roads, but in a very convenient location to Mopac and 360. Parking is plentiful and free. Our suite was spotless, and the living room furniture was cozy (loved having moveable cube ottomans to put our feet up on, instead of a hard coffee table). We did not bring a computer (time to destress) but Wi-Fi was free too. The beds and bedding were very conducive to a great night's sleep. Esther at the front desk was one of the friendliest hotel staff we have ever encountered, and very knowledgeable about the area as well. They anticipated the toddler and had a pack and play already set up for us, even though we did not request it because we brought our own. The buffet breakfast was plentiful and yummy, with the hot foods hot and the cold foods cold, and the woman running the buffet was very friendly as well, greeting guests as they came in and making sure everyone had what they needed. Compared to the price of some of the standard hotels in Austin, we got a great deal on top of everything else. Management should be very proud!! Looking at the Monday through Thursday evening menu (posted on the frig door) for a 'complimentary light' repast, I would choose this hotel if I had to travel to Austin for business--the menu looked terrific.",5,5,0,0
"Decent hotel, good customer service, really small rooms though
I stayed at this hotel on October 11-14th. My experience was awful at first but management did make an effort so would I recommend this place? I think it’s a little bit overpriced and they do have their issues but overall, their employees are very nice (except for one) so I would recommend this place if you get a good deal (preferably less than $200 a night). I’ve managed to get 4 star hotels for less than $200 usually but through playing the ‘name your price’ thing so its up to you. I think it’s a good hotel but if you get stuck in room 826, I would ask to change your room IMMEDIATELY because its right by the housekeeper’s service room and it is loud as heck.
The cons: EXTREMELY LOUD if you’re by the service room, smells throughout the hallways & elevators, tiny petite rooms, no furniture to put your things away, closet is already full so no room to put your suitcase away, and no ice machines. I even had a huge moth flying in my room? And yes it is near Penn Station but if you’re a tourist, you’re better off at Grand Central or at Herald Square if you want to be close to a subway. I never once got off of Penn Station during my entire trip despite riding the subway at least 4 times each day.
The only negative thing I was really unhappy about (aside from the noise from the service room) was that the person who checked us in was a bit rude. I usually ask if it’s possible to upgrade since hotels are usually so nice about it even if they can’t upgrade you but the front desk person said, “Absolutely not” because of the “Way I booked my reservation”. I didn’t save much at all since it was such a busy time so I was surprised at how condescending she was about it. I’ve stayed at 4 star hotels and never received that type of rudeness for using a deal site. Actually, the same day I checked out of this hotel, I checked in to the Waldorf and they very generously upgraded me as well as giving me drink vouchers for my birthday. For the record, Affinia does not do anything for your birthday. She also did not mention anything about the free ‘experience kits’ so I called down later to ask for it. They were pretty neat.
Warning, their petite rooms are small, even for NY. I’ve included pictures but it did come as a bit of a shock because there wasn’t really any room to put our two suitcases (carry on) so they were pretty much in our way the entire time. The closet was also full so no room there. The bathroom is incredibly tiny though and there is really only one spot you can stand.
Pros: all the employees my guest and I encountered during our trip (except for the front desk host) were incredibly nice. I spoke with 2 managers, the people who brought our ice, the person who brought our experience kit, and a few others and they were all very friendly. After a sleepless night of hearing laundry carts being thrown around by housekeepers, I finally called the front desk host around 4am but no response. After a few more attempts, I e-mailed a manager. He responded by saying he asked the housekeepers to not make so much noise and asked to speak with me. Since I was out, I asked him to just keep e-mailing me instead. He later said he would upgrade my room so I wouldn’t have to have another sleepless night. By the way, I also was able to hear the elevators going up and down (service elevators and guest elevators) and even the ‘ding’ they made. The manager, Spiro, told me they were holding a room for me and all I would need to do is pack my things and they would help move them for me. However later when I finally got to the hotel (in the evening), they told me my room was actually unavailable and it was going to take another day. He also e-mailed me saying he would still like me to speak with a manager so I finally called the front desk after another sleepless night and spoke with the manager Michael, around 5am. He said he had no idea of any of my complaints but was very friendly and attentive. He even knew that being next to the service room was super loud, about the banging on the walls, hearing the elevators, and etc. He said right away that he would upgrade us to a suite. I thought that was very generous considering I gave him a much abbreviated run down of why I was asked to speak to a manager, but he would upgrade us that much. The suite was great – very spacious, view of the street, and on a high floor.
So in conclusion: service was great except for a minor hiccup, ‘petite room’ is really petite, and the hotel overall is decent. I think as long as you are fully aware of how small the rooms are, then it’s a perfectly good hotel.",3,2,-1,1
"Important tip for a quiet room
Ok, so here is something you have to know in order to pick a quiet room. The Renaissance hotel is an atrium style hotel much like an Embassy Suites. Typically this design works except for when your room windows face the atrium which can be the case for some rooms in the Renaissance hotel. The atrium acts as an echo chamber reflecting the slightest noise up to your room. In this hotel the NORTH side of the hotel has two banks of rooms on each floor. A bank that face the atrium and a bank that face the outside. This is only the case for the North side. Do whatever you can to avoid the atrium facing rooms. We took an atrium facing room even though our first instincts were to switch and we regretted it. If there is ANYTHING going on in the hotel that uses the atrium say a convention, you'll be woken up by the staff setting up for the convention guests in the early morning or kept up late by guest socializing in the evening. We were on the top floor and hated it. The one thing that helped a bit was to run the AC/heating fan on High and not on Auto to generate some white noise and help drown out the noises. But I was fiddling with that when I should have been sleeping. And it will cause your room to be a tad bit cooler because the fan is running all the time. 
In addition, we didn't like the beds. They are the firmest we've ever slept on in a hotel. I don't know if all the rooms are like this but our 9th floor king was uncomfortably firm. I've been traveling a lot for work the past couple of years so I have a lot of different hotels to compare it too. Because of the beds, we won't risk staying here again.",2,2,0,0
"Lost items
A hat and my wife's silver bracelet were missing from the room upon checkout.
The items were not lost, but disapppeared from the room. My ONLY conclusion is that someone with room access got them. Their insurance company informed me that they were not responsible. The manager was pleasant, but no help!",1,1,0,0
"Convenient, but kind of run down
This hotel is actually at DFW airport, so that is very convenient. It is, however, kind of run down - at least my room was. The TV barely worked - one channel would be loud, the next barely audible. All of the channels were ""snowy"" and difficult to view.
The coffee maker in the room did not work and the alarm clock did not ""alarm"" as anticipated.. The toilet only flushed when the handle was held down the entire flush cycle and the shower had no pressure. 
I ate in the Jacob Grille which was, quite frankly, disgusting. The service was good, but the food was barely edible. In the morning, not wanting to risk another trip to the restaurant, I settled for a bagel from Jett's in the lobby. It was close to $4 and it was stale.
This hotel has you - you stay here for convenience and they gouge every dine out of you that they can.",2,1,-1,1
"The staff was very rude.
Don,t know her name,but the heavy set gal,at front desk,was the rudest person,ive met so far.room was dirty,the door to my room didnt lock right,you could just push door,and it would open.,i worried about getting robbed all night!and i itched all night,bedbuggs is right!never again,nightmare.",1,1,0,0
"Great Stay - Thank you!
Everything was great! Would go back without hesitation! The area is located well with plenty of restaurants and a nice variety of shops.",5,5,0,0
"Great location and rooms, friendly service with some glitches
Have stayed in this hotel numerous times in the past 10 years and come back for the location and beautiful rooms. It is a great night's sleep in the City that Never Sleeps. Still, for the price, glitches we encountered were unsettling. The front desk did not have a record of the room discount booked through American Express. Getting a check to sign at breakfast in the lounge was painfully slow all three days, music in the lounge was turned up to excruciating levels one morning and the 'renovation' of the restaurant was disappointing, there have been at least 3 restaurant concepts in the past 12 years. Still housekeeping staff is wonderful, the hotel's intimate size and polite fellow guests add to its attractiveness and I just wish they would pair a bit more efficiency and accuracy with their location and other merits.",4,4,0,0
"Very impressive
I recently stayed at this hotel with my niece for a long weekend and we were very impressed and would definitely recommend it to others.
Front desk team were extremely helpful. Breakfast staff very friendly. 
Buffet breakfast was included in the price and was plentiful and tasty. 
Free Wi-FI. Clean, spacious rooms/bathrooms.
Took the Blue Line CTA from O'Hare to Washington and walked 5 minutes to the hotel - very easy. Room was available upon arrival around 1pm so wandering around the city by 1.30pm!
Only 8-10 minutes walking distance to Milennium Park, Magnificent Mile and all sights. 
True that the area is quiet on the weekend but we thought this was a positive.",5,5,0,0
"Bedbugs and small rooms!
My daughter and I chose to stay in this hotel because we had to stay in San Francisco for the night after seeing a local theater production in Marin. We checked in early, and right away I was not thrilled with this hotel. The lobby, although small, is very nicely furnished, but we were greeted with less than a smile when we checked in. OK...so the staff have had a bad day...I get it, and I can deal with that...we all have THOSE kinds of days. But when I got to my room, it was ""clean"" but EXTREMELY small. OK, old building, I can handle that. No refrigerator - no microwave (which I was accustomed to having at the many other Comfort Inns, so was very surprised - although it may have said that the room didn't come with that on the website and I didn't notice?) -- room seemed clean enough. So we went to our theater show, and returned around 11 pm. We were told at check in that parking was $29 (which the clerk was quick to tell me all other hotels in the area charge $40 to $75 a night for parking, so we were getting ""a deal"") - ok, so we went to pull into the parking structure under the building, and they had parked a tour bus on the entrance side of the driveway! So in order to get into the parking, we had to go around on to the exit side - that doesn't sound bad in and of itself - but this was a narrow entry, so we barely fit around the bus, and it was dangerous because we could not see if there would be any on-coming traffic trying to leave the building. Then, we had to ""check in"" via speaker before the gate would open. I can appreciate the extra security, BUT.....we had to tell the attendance on the speaker our name and room number.....and then show him the parking pass given at check in. I had left the parking pass in the back of the car (and wasn't told that I would need it when I checked in, by the way...) so I had to literally SQUEEZE myself out of the car and go to the back to get the parking pass, only to find that he had gone ahead and opened the gate anyway, after all my trouble (there was very little space between my car door and the speaker, thus the ""squeezing"" and I am not a big person!).....so we got parked and got back to our room. Then we checked the bed to find BEDBUGS in one of the beds. Actually, we only saw one bedbug, but where there is one, there are many more. By this time is was 11:30. I called the front desk...and KUDOS to the guy we talked to this time - great customer service! He immediately apologized and offered to put us into another room, but we said no thanks. By this time we were pretty fed up with all the little inconveniences, and creeped out by the bedbug (my daughter looked up a picture online so we KNOW it was a bedbug) so we checked out immediately and moved to another Comfort Inn nearer to where we needed to be the next day. All in all, the only good thing I could say about this hotel was that the clerk who checked us out via phone was great! Other than that, I would say stay away from this hotel unless you want poor parking that you pay for, cranky clerks to check you in, and the possibility of bedbugs. Also, this was a very busy hotel - lots of tour buses - so if you want a quieter hotel, look elsewhere.
Oh, and by the way....we travel ALOT on business so we know good service and a good hotel from a bad hotel -- sorry Confort Inn by the Bay, but we just cannot recommend you. We are not picky people - we are easy to please - but you just didn't get our vote this time.",2,1,-1,1
"Noisy,Stinky with Roaches.
You can put a wh0re in a ball gown but it doesn't make her a princess, and this hotel was no different. They have the lobby fixed up really nice with marble floors and modern furniture but as soon as you step into the elevator it's an old 70's hotel.
I'm not picky, I've stayed in my fair share of dumpy hotels , but occasionally like to stay someplace nice. I bring my son to Jacksonville every 6 months to meet with his neurologist, to save ourselves a 4 hour drive early in the morning we leave the day before to go to the MOSH to make a trip out of it. Wyndham's are nice so I didn't hesitate to book it. I was looking forward to using the pool and enjoying the hotels amenities in the extra time we had.
Breakdown of my arrival.
Pulled up saw the $10/day parking sign.......*sigh*
Checking in, Girl said lucky you got here when you did we only have one room left......I reply half joking.....""wow lucky me glad I reserved it then"" (insert Seinfeld joke)...*dreading my non-refundable decision face*
Payed parking fee drove around, no parking spaces. found spot beside loading dock and dumpsters, had to walk length of building to get to the door, only to be in banquet area, walk length of building again indoors to elevator. No close parking near the doors, pack light or prepare to pay valet parking....
Walk down hallway ice machine and air conditioner sound is deafening.....oh crap its getting louder crap there is my room....... 280, its right across from my door...*sad face*
Wow the key card WORKED..*shocked face*..door handle didn't..*not so Shocked Face*..
10 Min figuring out the mystery sequence of how to spin the handle around 3 times then insert key as I wiggle and push *relax its just one night face*
Door closed plastic light cover fell off the ceiling hitting my 4y old son...reverted back to *dreading my non-refundable decision face*
On the bright side the sound of the rooms air unit was so loud it drowned out the one in the hall....I like it warm so turned it off....looked out window that's a lovely view of a dilapidated flat roof and satellite inches from window....*classy*
Cue Neighbors door slamming and the beginning of barking dog...yip yip yip 
Dropped bags,left t for the day, didn't use petri dish I mean pool . Come back to room yip yip dog still at it, oh well it was getting warm, air conditioner noise drowned it out, that dog could of been barking at a jet engine in the next room and you would not hear it over the air unit, draw bath for my son, need a pipe wrench to open up the faucet, turn it of...drip drip drip ....*didn't care face* turned off air, so we can sleep yip yip, and went to bed. Woke up hot turned on light......ROACHES.... 3 German roaches mushed them on old textured wall and dirty stucco ceiling left the light on, took trusty old smushing shoe to bed with me. Opened my eyes during the night to do a count and yup more each time, 5am opened my eyes to a Palmetto bug.....to the non native Floridians that is a big giant black flying roach, it takes more then a swat with a shoe to bring them down Woke up husband to seek and destroy palmetto bug. *absolutely disgusted face* got me and my son ready very quickly shook everything we had before I put it in the bag. Left hotel went for breakfast then showed up to Doctors appointment an hour early. Just think of how boring it is to sit in a doctors office waiting room.....now think of how bad a hotel room would have to be to voluntarily sit in a waiting room for an extra hour. nuff said.....
Pick someplace else.
Oh did I mention they pre-charge your credit card for the room and also pre-charge you $50 for incidentals and takes then 7 business days to refund your card if you don't use it up. I can see why they pre-charge, everyone would walk out if they didn't. Also entire hotel smelled of mold, except for stairwells, they smelt like urine, bed was cozy if you don't mind sharing with bugs. No complementary b-fast, no newspaper no nothing. Didn't eat, or drink there I was scared but I am sure it would of been poor, no guest looked happy.
This Hotel's money maker is its conference center, the rooms are filled with an endless stream of people who's there for a conference, they are not catering to travelers, they are just using the good name to trick us into booking. Do yourself a favor save money and book a Comfort Inn at least they will feed you in the morning. Or pay a bit more across the river at least you will get to park where there is something worth doing.",1,2,1,1
"Humidity in room 100%
My wife and I checked into our room on 9th floor around 3:30PM. The room smelled so badly of mildew, we asked to move to a different room. We were moved to room 1410 which smelled better, but also seemed damp. I turned the AC down and left fan running, hoping this would eliminate the smell and dampness. When we came back from dinner, the room was cool but carpet felt damp, almost mushy, and our clothes in the closet were damp and clammy. I sat in a chair that felt damp and when we got in bed, the linens also felt damp. 
We should have checked out. My wife, who was perfectly healthy when we arrived, had a sore throat the next day and has had a sinus infection all week. This is not what we expect of Mariotts - we've stayed in many all over the country and are rewards members - some reward ! My home office is in Charlotte so I will be going back, but will NEVER stay in this hotel again. And will caution others against it. 
PS We booked a room with parking included and were charged for parking. This charge was taken off when I brought it to their attention, but BEWARE.",1,1,0,0
"Management is in a DREAM WORLD!
Reading the reviews and looking at the photo's from this Motel as well as Google maps location of this place,there are Railroad tracks behind it! It is time for New Management as well as responsible Employee's who care about there work! From reading these reviews there are no excuses for what customers have to deal with here! I have stayed in many hotels and motels all over the United States and never have I seen as many problems as this place. It looks like it's time for a change here!",2,1,-1,1
"Book a room on a high floor
If you are staying at a hotel in downtown San Francisco, you will want to book a room on a high floor. Not because of the view they advertise it for, but to get away from the street noise. I have stayed at Parc 55 in the past at a high floor (23+), and it has been great, but this time I stayed on floor 12, and it wasn't sound isolated enough to offer a completely undisturbed nights sleep.",3,5,2,2
"Great location
This hotel is really nice in the heart of downthown Chicago. You could walk to many of the popular spots in the Chicago. The rooms are nice and clean. The staff is nice. The fitness center is somewhat small for the size of the hotel.",4,4,0,0
"GREAT EXPERIENCE!
Met my wife here for a couple days while briefly home from deployment. The staff was incredibly gracious and even upgraded our room. The hotel is in a great location, within walking distance to the Public Market and many bars/eateries. The decor was very classy and the hotel was well maintained. We had drinks in the bar a couple times and ate brunch in the restaurant. Also excellent. Would not hesitate to recommend this property to our friends and will definitely stay again. Keep up the great work!",5,5,0,0
"A good choice for tourists in SF
This hotel definitely lived up to our expectations. It is clean, friendly, in a nice location very near Union Square. I was a little worried there would be street noise, but I was not bothered at all. Our room was on the 7th floor facing the street. 
The rooms arent huge, but I dont think that matters. When you're visiting a city like San Francisco you shouldnt spend a whole lot of time in the hotel any way.",4,4,0,0
"Good Hotel for the price
This was a good hotel and the location was great. We had no problem with highway noise because we were on the river side and the view was great. Especially the lights on the bridge at night and watching a thunderstorm over in NJ. The only real issue we had was the inconsiderate drunks coming back to their rooms at 3 and 4 am talking loudly and slamming their doors. Obviously the hotel had no control over that. Everything else was good. The room was clean, the staff pretty helpful and when we needed extra towels they were brought to our room right away. The breakfast was limited but adequate and they kept everything filled.",4,3,-1,1
"Excellent stay but no goldfish for me!
This was my first time staying at the Hotel Monaco and I absolutely loved it! Knowledgable and friendly staff, great dining tips (The Gage and Wildberry), the rooms are hip and cool gone wild, and the happy hour (wine and Wii) just right. Location is awesome. I loved my room, especially the picture window/reading nook. And the room was VERY clean.The beds and linens are sooooooo comfortable. And free wireless immediately upon registration in their loyalty club. The only complaint I had was no one asked me if I wanted a goldfish - now I feel so deprived! I'll know next time to ask for one; who doesn't need a little company?",5,5,0,0
"Great location with a stylish twist
I came down to the city from the Albany area to visit with friends. I'm originally from Long Island, but I did not feel like making the trip all the way out east. The Affinia Manhattan was in the perfect location (right across from Penn Station), so the Amtrak terminal was easily accessed. My dad did meet me in Penn from LI, so again, it was very convenient. The staff was very welcoming and accommodating. The check-in/out processes were very efficient. The room was very clean and organized. I would have liked to stay another night. I wish my husband had been able to come with me. Maybe next time!",5,5,0,0
"Good rooms bored staff
With the exception of the doorman and the porter it seems the rest of the staff involved in the service are not very helpful. We asked the lady of the reception how we can go to Newark airport and she replied we must go to Pennsylania station and from there we can take the train. (we book from the internet a shutle door to door and we manage to go smoothly) She asked us what newspaper we want in the morning and still we are ....waiting our newspaper. 
The most ridiculous thing is the breakfast . I never understood why the 3 stars hotel have better breakfast from a 5 stars hotel? Let alone european de lux hotels , there you start with champaing and smoked salmon. In Plaza we had to calculate every piece of food we eat. It is so difficult to have a generous breakfast ""the most important meal of the day""? By the way the rooms are excellent.",3,2,-1,1
"Perfect location, but ridiculously small and uncomfortable rooms
Recently stayed 4 nights at the Hudson and let me first say that the hotel has a perfect location and the reception, concierge and security staff were all extremely friendly and helpful - although they seem to be under-staffed at times.
We had a standard queen room which was clean, however, the rooms and bathrooms are so ridiculously small (even for NY standards) that it's impossible to open your suitcase. Especially the bathroom was a challenge and very uncomfortable. Being hoteliers ourselves we have traveled extensively to many other capital cities, but we have never seen any rooms as small as these... We had a quiet room on the 12th floor facing the courtyard, but be aware that the music from the bar downstairs will disturb you if you stay on the lower floors (which currently seem to be under renovation).
The room we stayed in was in need of some renovation too. The shower head was half broken, air conditioning making noise, some of the electrical plugs were not working so we could only charge one phone at the time, and the in-room safe was not working and could not be repaired during our stay so we had to carry our valuables along at all times. The hotel's public areas, elevators and rooms are extremely dark for my taste, so it's difficult to read any information.
Even though you don't spend much time in a New York hotel room and the location of the hotel is excellent, we won't return to the Hudson and recommend you to stay elsewhere if you're looking for a little comfort in the room.",3,2,-1,1
"Rundown facilities but very nice staff
We arrived to find our ""suite"" complete with broken sliding door handle, leaking bathroom faucet, peeling molding around the room edges, large dust bunnies under the beds, yellow stained marble around the base of the toilet, and a large refrigerator being stored in the middle of the room. After a call to the front desk someone quickly arrived to remove the refrigerator but no one returned to address the other issues. 
Our biggest problem was the strong mold smell that made it difficult to sleep and made all of our clothing and luggage stink even after we checked out. 
Staff was very nice about apologizing for the problems with our room and offering a free room upgrade. After seeing similar problems with upgraded rooms near us we chose to leave after 2 of the 3 nights we had paid for and stay somewhere else for the remainder of our trip. 
The highlight of the resort is the landscaping is beautiful and there are several fun pools and activities for the kids onsite.",2,2,0,0
"Great wedding hotel
My daughter and her now husband selected this Hampton to be the official hotel for their wedding last weekend. All the family and wedding party stayed here. People were very happy with the hotel. The price, rooms and friendly staff were great. The location near the Ale House was great for the young peoples after parties.",5,5,0,0
"Ok and cheap place to stay for a couple of days
Ok place to stay for a couple of days if you are looking for an affordable and central spot to stay at in San Francisco. Me and some friends stayed there for a couple of nights in august. The breakfast was kind of disappointing, as it was just some wrapped cakes and coffee. As a pro, the place was clean, and we had no problems during our stays.",3,2,-1,1
"Perfectly located.
A small room for a family, but it did the job well. The express breakfast was well organised with good pancakes and a good variety of breakfast in general. The place is well situated for times square and beyond.",4,4,0,0
"Great Location, Amazing Staff
Just got back from a weekend trip to the city with my mom. We stayed two nights at the Hotel Palomar and we will def. stay again. 
The location is fantastic. Close enough to Union Square, but far enough outside the hustle and bustle. the lobby is small, but it is San Francisco after all.
The staff is by far some of the best hotel staff I have encountered. They were friendly, and on the ball. It was my birthday weekend, so what did they do? Sent up a bottle of wine and cupcakes! Seriously...What hotel does that? Everyone at Hotel Palomar was awesome!
The room was good. Comfortable and clean. Nothing to fancy, but we weren't spending a lot of time in the room. 
AM Coffee and Hot Chocolate was great. Would suggest coffee be a little stronger.",5,5,0,0
"Perfect for us
We love the Financial area for its great location. It is not noisy like downtown but walkable to there (or easy public transportation on the ""F"" Line). Also easy walking to N. Beach, Chinatown, Ferry Building, and South of Market. We did priceline and were more than happy with our larger than SF normal room, and views of Coit Tower, Pyramid Bldg, and bay. Great beds and extra large bathroom. Front desk very nice and concierge too. Would to stay here again. My daughter lives in SF but I always like to treat us to a night in a hotel and this worked out perfect for us!",5,4,-1,1
"Great hotel ideally located
My husband and I stayed at the Hamptonn Inn 1 night in early June 2012. 
We arrived late and tired after 4 days in New York. We were welcomed by a nice lady, check-in was easy and quick. The room/bathroom was really clean, spacious and modern. We also had a microwave and fridge, nice big flat screen TV, desk, laptop tray. The bed was really comfy and huge! 
The breakfast was really good, the quality and variety of the food was excellent. I like the fresh fruit salad. It was a plus for me to be able to eat fresh fruits in the morning before a day walking out. 
The hotel is ideally located, only 10 min from the mall, US Capitol. 
If you want to go to Georgetown, you can take a bus called ""Circulator"". It only costs $1 per ride and they have many bus stops. There is even one 1 min walk from the hotel!
We did not use the pool as we did not have the time. 
We had a late flight the next day and we were able to leave our bags with the concierge. While waiting for our airport shuttle in the main lobby, we were offered fresh cookies and lemonade! Really nice!
The staff was really really nice, helpful, friendly. 
I have already recommended the hotel to friends who are planning a visit to Washington DC.
We have also stayed in another Hampton Inn during our holiday and it was nice as well. It seems to be a very reliable hotel chain. 
Thank you to all the staff!",5,5,0,0
"nice place to stay
We arrived in Boston around 2:00 am from a long drive from Philadelphia, and did not have a reservation anywhere. So when we stumbled upon Comfort Inn, we were exhausted and werent sure what to expect. Luckily, we were immediately greeted by the man at the front desk and he promptly assigned us a room and we were relaxing within 10 minutes. He was very helpful and told us to make sure we are up before 10:00 am to get the free breakfast!! The hotel room was clean and very comfortable. We had reservations for a more expensive hotel the following two days, but id have to say that I had a much more comfortable sleep at the comfort inn...go figure! breakfast was delicious and the hotel is located only a short drive to the Sam Adams brewery!! Overall a great stay!",5,4,-1,1
"NOT a 3 or 4 Styar hotel
Don't be fooled by the enterance. The rooms are small and to go to the toilet you have to squeeze between the sink and the wall. They use disgusting motel 6 style soap pumps in the shower and do not even offer a bar of soap for the shower. The windows and walls are extremely thin so I had a horrible night sleep. No HBO or any other free movie chanel. The elevators are extremly slow. They do not supply a basic coffee maker or refrigerator.",1,1,0,0
"outstanding service kinda disgusting room
All staff members gave outstanding service in every way. Which let me with a very good impression. I would stay again just to talk to Larry and other staff members!
However, shower caulk needs immediate replacement, water is never hot so baths and showers suck, room heat did not work for my friends room and I killed six baby cockroaches on the side table who were trying to get at my glass of wine.
Windows are bolted slightly open letting sound and cold in. I am sure that this is to prevent young people on the first floor from letting friends in but it kept me from sleeping well and is a fire hazard.",3,2,-1,1
"An oasis if you can sleep
A beautiful hotel and resort. Great staff. However if you are a light sleeper, think again. Air condition pops on and off all night and it sounds like some one is coming into your room. And make sure to ask housekeeping to provide you with a coffee maker.
Otherwise its $15 for a cup of coffee in your room.",4,2,-2,2
"Terrible Customer Service
Me, my husband, and my parents stayed at this hotel last Saturday night. Some people were staying above us and made A LOT of noise. Some of it sounded like hammering, but even just the fact of walking across the floor made the floorboards creak and the walls shake. The walls are so paper-thin I could hear every time the people upstairs turned on water, turned off water, walked across the floor. At one point, it sounded like water buffalo were running across the floor and jumping off the bed onto the floor. At midnight or so, my husband called down to the front desk to complain about the noise and said...""if you don't go up there, I will."" We were assured it would be ""taken care of."" The noise went on until 2:00 a.m., I had to take a sleeping pill in order to go to sleep, my husband went out and slept in his car.
The next morning I talked to my parents and they had the same experience, they were in the room next to us. Before we checked out of our room, we heard loud banging again from the room upstairs and my husband banged on the ceiling to get them to stop. Both my husband and my parents complained to the front desk staff. We were offered absolutely nothing, even though my husband had to go sleep in his car. We stay in a lot of hotels, and I will never stay at this one again.",1,1,0,0
"Banquet staff is the best!
Our company travels every day of the week and are in Houston at least once a month, if not more. We all love to come to the Crowne, the banquets staff is the best in the U.S. Everyone one of them are the best ever. They are all set up first thing in the morning and are there for you every minute of the day to make sure you are taken care of. I have never seen a staff this wonderful. If you ever need to have a conference or meeting in Houston, go to the Crowne and check them out. You won't be disappointed. The other hotel staff are great too, from the minute you check in, until the minute you check out, they are there to help you.",5,5,0,0
"Room Without a View
The staff at this hotel is super friendly and helpful. Being retro-fitted into an older building downtown, there is only valet parking ($23.82/day w/tax). The problem is there is no driveway, valet parking and unloading is done at the curb. It gets congested and risky with street traffic.
The rooms are nice, although a departure from Embassy Suites I'm used to, the vanity is in the bedroom (as opposed to being between the rooms).
Our room was on the interior side of the hallway giving us a view of the air shaft and about as much light as a coffin.",4,4,0,0
"Master Mixologist Found at the W-Austin!
This is my second stay at the W-Austin in the last month. The accomodations are fine, and the staff is courteous and helpful, but the one thing that the W has that no other hotel, bar, or restaurant in Austin has, is master mixologist Joyce Garrision. I'm an avid foodie, and have traveled all over the world sampling great food and drink (yes, Austin rates very high), so I can say with a fair amount of confidence and experience that the W has a gem in Joyce. Any 22-something underweight hack with a goutee and tats can perform simple tasks like adding two-parts this with 1 part that, and mash in some green stuff with that muddler thingy... ""here ya go, you wanna put that on your room?"" In stark contrast, JG is not only invested in the craft of mixology, she's channeling some sort of mixology-host energy that transforms a drink at the bar into a really fun time - plus you get a great drink! Think of a polite and well-behaived Charlie Sheen with drink-making skills (take your time). OK maybe not, but you get the point. In my first stay, I happened to belly up to the bar when Joyce was ""inventing"" a new drink for some local contest here in Austin [I later found out that she won the event]. The theme was ""Africa"", so she was researching and experimenting with flavor profiles for various Afrian fruits, teas, etc. I think I tasted about 5-6 of her ""...eh, this is missing something..."" or ""...no, this flavor is drowning out that one ..."" trial drinks before I had to retire. But what a blast, and I got a free schooling in everything Rum - believe me, she knows her stuff. Michelin stars are the most sought after award for excellence in the culinary world, and oddly enough the rating system (from 0 to 3 start) is simple and effective: 1 star basically means ""good for the category"", 2 stars is excellent, and ""worth a detour"", 3 stars is exceptional, and ""worth a special journey"". Not sure how that translates into mixology ratings, but I can say that given the choice, I will choose to stay at the W-Austin every time. Not just because the W is a pretty cool place to stay, but because I might get a chance to have a drink and a laugh with a world-class mixologist.",4,5,1,1
"Could Have Been Better
We did get this stay on a sale but even then, our experience was not good. We stayed one night to attend events in NYC and this location was close to both sites. We arrived after check-in time and a few guests were waiting for their accommodations as did we. The staff was solicitous and the included continental breakfast was OK. Our room on the 7th floor was very small; the closet & drawers were small. There was additional hooks to use for clothing. The bathroom was small and the water source was reversed...the hot water was obtained by selecting the cold water indicator. The basin was small and there was little storage space for toiletries. There was a table top ironing board but very little table space. I had to move the lamp, phone, magazines, menu, etc. to make enough space. These inconveniences compounded by the delayed access to our room made for a very stressful time for 2 adults to prepare for attending an event. One elevator is out of service to make improvements for ADA. The location of the hotel is convenient to public transportation which is good for touring the city sites & sights. Granted, I was only in one room and at a very reasonable cost for a midtown location but I won't use this hotel again. There are others in this neighborhood where I have stayed with better accommodations. We departed as soon as we awoke--I thought the mattress was so hard, I couldn't sleep. The shade did not fully cover the window and there was a ""sliver"" of hall light from the building across the way.",2,3,1,1
"Remodeled and Updated
Hotels can't afford to look dated. This one has been updated ; is contemporary and comfortable. The service in the restaurant is incredibly slow, but the food is good and arrives at the right temperature. There is a well appointed workout room (best accessed from outside) and a pleasant terrace.",4,3,-1,1
"Starwood members - run from this property. Nowhere even close to SPG standards
This place is so wrong in so many ways for a business traveler. It used to be a Sheraton (directly across from another Sheraton which made no sense back then) and they changed the name to the Manhattan. You can tell SPG puts zero dollars in here and very little marketing...they must want to sell it and want to keep their brand low profile here b/c it is terrible. VERY DATED rooms...ancient. TV remote is so bad you give up changing channels, furnishings right out of my grandmother's guest room (and smells like it too), NO WIFI IN ROOM - only hard wire which is useless for any mobile internet access, and the list goes on. Please don't waste time here. Plenty of other locations to choose from. Service is very professional and does the best with what they have to work with here.",2,1,-1,1
"Good basic stay
A small hotel (about 50 rooms) tucked away behind a couple of restaurants. Actually, the entrance of the hotel shares the driveway with a Jack in the Box. It is behind a Pappas BBQ. Very clean but starting to show a little age (matresses could use a changing, AC units are older). It is billed as a place to stay for the Medical Center which is not far and the hotel offers a shuttle, but it’s also a stone’s throw from Reliant Park so it’s a good bet for a game stay. Lots of fast food and some shopping within walking distance (Target across the street) but don't stray too far from the main road as it’s still the inner city. There is a guard on duty at night if that tells you anything. Standard C-Suites breakfast. Good TV line-up. Quiet since its back a bit from the street. The outdoor pool does not seem to get as much attention as the inside as it needed a good cleaning but it also did not get much use while I was there as its right along the drive way.",3,3,0,0
"It's pretty bad
I stayed at this property (Extended Stay Deluxe, Midtown) on and off for three months. OFF whenever possible, but it's so close to work the convenience of location brings me back to hope for a better, cleaner experience.
I have stayed in several different rooms at this ESD over time, and the following is what I have observed:
*Exterior looks ok, but when looking a little more closely, you'll notice the plants/flowers in pots around the front doors, pool, etc., are dead. I have never seen anyone water or tend to these huge pots, ever, and they are heaping with cigarette butts.
*The pool area is not tended to either. I've seen the same towels/trash, etc. on the ground for days. And junk in the pool and floating on the surface can be seen for days as well.
*Each time I check in, there are never the same standard supplies which are to be furnished by ESD: DVD Player; pots/pans/lids; dishes; cups; remote for the tv; glasses; A BLANKET! And I have only once had a bed which actually had a mattress pad on it beneath the cheap, thin, fitted sheet.
*Lobby, hallways, etc. are horrible: glass doors are rarely clean, and if there was an attempt made to clean it looks like a five-year-old took 10 seconds to do it. Carpets are stained everywhere, and even torn. And it smells like smoke, pee, vomit and very strong carpet fresh/febreeze. 
*The card keys are constantly losing their programming, so you must go to the front desk to get new ones - better hope it's not after 10:30 pm, as they lock the doors and the phone they have hanging on the wall inside the airlock does not work.
*I have checked in and found food splattered/smeared in/on the microwave, food splattered behind the sink WITH CHUNKS! Little black hairs on the dishtowels folded on the kitchen counter that did not belong to me!
*The rooms themselves are furnished with super cheap furniture that is chipped, upholstery torn, white stains, carpet completely torn up where it meets the pergot floor of the kitchen - it's awful. There were five lamps in one of the rooms, and only one had a lightbulb in it all. One of the bathroom doors was BROKEN at the door handle. You could easily see the fracture line near the door handle that ran through the door. Given another slam it would have fallen off.
*In Phoenix you would hope the AC works, but in a few of the units there was a paper sign on the controls referring you to another set of controls that did not work. One time the thermostat was hanging off the wall.
*One stay I had a guest with me. While I was at work, she tried to prepare a meal using the stove, but the burners were not working. She informed a manager at the front desk (I had never seen him before, a hispanic male from the Biltmore property maybe) and he told her rudely she could not request maintenance to help her as her name was not specified on the room. It was in my name. After I notified them of the needed repair it still had never been addressed when I checked out.
Housekeeping and management of this facility are giving this chain a bad name/image.",1,1,0,0
"Unsafe neighborhood at night!
Stayed there Feb 7-9, 2012. Very close to Chinatown. Very shady characters at night time. It was a very ""GHETTO"" enivornment at night. Rooms are decent size with great bedding. We used their limo service which was a nightmare. The driver was extremely rude and refused to drop us off at the VIP red carpet event. Hotel employees handled this matter worse with BS replies. I would not stay there again unless I have business in Chinatown and want to be close.",2,1,-1,1
"Best Pool in San Diego
I have stayed at several hotels in San Diego and this is the only one I have stayed in that I have bothered to review. The rooms are a little small I think but very clean. The views are spectacular and the staff is great. I would definitely choose this hotel again. LOVE the pool!!!!",5,5,0,0
"A very solid OK
Spent one night before a cruise and was completely satisfied. Not a high end place but clean, quiet, comfortable with a free airport shuttle. Front desk staff couldn't have been nicer. Breakfast on the weak side but good enough to tide me over. Like I said, a solid OK hotel that I would use again if in the area.",4,3,-1,1
"Cockroaches in my room
I saw two cockroaches in the room, which I killed. Since I was by myself on a business trip - and since I didn't check in until about 10 p.m. - I just didn't feel like moving to another room, which I assumed would likely have also had cockroaches, so I just went to sleep (my wife was horrified when I told her that!). The next day I called and let the hotel know about the cockroaches, and the young woman with whom I spoke (who apologized) said she'd tell the manager, and that he would get back to me to see if they would be willing to do something for me (which I didn't ask for, incidentally). I still haven't heard back, although it's only been about 36 hours or so since I called. Also, the room itself was small, and the bathroom was very cramped, and in serious need of refurbishment. Staff was very friendly, though.",2,1,-1,1
"meh...
This Hyatt is attractive enough -- nice lobby, but the service fell short a couple of times. I am a platinum, and when I checked in I had to press hard for a room upgrade when other platinums checking in next to me with more experienced people were given a room upgrade automatically. I was also supposed to get a welcome amenity for my 3rd stay -- I asked for it when it was not offered, and the person at the desk said he hadn't heard of it and he would have to check with his supervisor but would make sure I got it. It never appeared and I was never contacted. The following day I tried again and the person at the desk said she would give me 1,000 points. When I checked out, I said nicely to the front desk person that I had some issues when checking in because I thought the person was new. Instead of saying, that's too bad, the response was -- well, we're all new! in a defensive tone. My conclusion: management needs to step up their training of the front desk people. The room was large but kind of barren. The bathroom was very nice. The one really great thing was the proximity to Five Sixty by Wolfgang Puck -- fantastic restaurant -- spins on top of a tower. Get the chocolate souffle -- possibly the best dessert I have ever had.",3,2,-1,1
"Fenway Room
Large rooms with a great view of Fenway Park. Very close to shopping, baseball and other Boston sites. Friendly service. Only two minor issues. The water temperature in the shower and sink were variable. It took a long time for the water to get warm/hot. Also requested a late check out (only one hour late) but request was denied.",3,5,2,2
"Comfortable stay
We spent two nights at The Omni Shoreham while moving our son and his fiancee into a nearby apartment. It is in a lovely area of the city and greenery is everywhere. We quickly joined the Select program giving us free Wi Fi (which, honestly, I am surprised isn't offered anyway, but in DC, it does seem to be a fee item.) As we drove our son's car down to DC, we were without a car and that was a good thing, considering the hefty price tag for parking. 
Everyone was friendly and professional from the get-go with the front desk clerk being especially personable and helpful. 
Our room was on the 7th floor and had a view of some of the grounds, but we did not spend much time in the room, so that was not a priority anyway-just a perk.
The room was very spacious and the closet a walk-in which was surprising for a hotel built in 1930. Probably, a smaller closet and a reno of the bathroom into some of that space would have been nice, but really, the bath was sufficient, well appointed and clean. We had no noise issues at all, our beds were turned down at night (no chocolate on the pillow though) and we had enough towels for our needs. The bed was comfortable and we both slept well. Overall, the room felt homey-not decorated in my style, but welcoming and warm. 
We will definitely use this hotel whenever we visit our son, especially since their loyalty program lets you build up to free nights and because we got a very attractive weekend rate.",5,4,-1,1
"Not happy about shuttle service
This hotel was a very good hotel as far as price and location. My one complaint is that they offer complimentary shuttle service from the airport, but apparently only until 10:00pm!! This did not help me when my flight does not come in until 10:55pm! Every other hotel in the area offers the same thing, but 24 hrs a day.",3,3,0,0
"Loved our stay!
I stayed at the Westin St. Francis for 3 nights in July with my daughter. By joining their Starwood program, I got an upgrade to the 29th floor, which had a fabulous view over the city. (I think this is a newer part of the hotel.) The glass elevator rides on the outside of the building that went up to our room were quite exhilarating--although my daughter (who suffers from vertigo) couldn't bear to look through the windows as we went up and down! Our room was very spacious, the beds were extremely comfortable, and the room had everything we needed. The bathroom was also a good size, and the shower was fabulous! 
I was very impressed with the friendliness of the front desk staff. Everyone I came into contact with at the hotel, from the porters to the concierge staff to the wait staff in the bar, were professional, courteous and helpful. And the location couldn't be better. You're right on Union Square, and just steps away from excellent shopping, and some of the best restaurants on the West Coast. If you're just staying in the city and not planning to head further afield, you don't need a car. The cable car, bus stops and BART are all on your doorstep. I would definitely stay here again! We loved our stay here.",5,5,0,0
"Love this hotel
I have stayed here twice and have loved both stays and will keep going back.
The staff are friendly and helpful, Barbara and an older lady (Short blonde hair) in Beths Boutiques helped us alot.
Rooms are clean and have lots of space, this time are room was facing the car park but didnt here anything.
The Food is to die for, Breakfast you have a menu option or buffet. We chose the buffet and there is loads to chose from and you can go up for more if you want for $18, which i think is fair for the amount of stuff you can get.
Dinner was amazing too, definitely leave the restuarant happy.
Beths Boutiques is a lovely store where you can book tickets for parks and other tourist attractions. Very helpful.
There is dry cleaning or diy laundrette",5,5,0,0
"For the rate we got, we'll stay again.
Booked this hotel based on TripAdvisor reviews after I found an amazing last minute weekend rate. In fact, I cancelled the hotel we had originally booked to take advantage of Candlewood's rate.
The positives: Great front desk staff checked us in - and gave us a couple free items from the pantry after some trouble with our room. In general, we found most of the staff to be very friendly. Room was clean and very comfortable - the two most important things to us when traveling. GREAT rate!
The neutrals: Location is close to subway and central-ish, but the neighborhood really didn't feel as safe as other areas of Manhattan we've stayed in. Also, having never stayed at Candlewood Suites before, we didn't realize there was no daily maid service, though we were given the option of getting fresh towels at the front desk. I don't count either of these as negatives because they were due to our own lack of research and not in any way the fault of the hotel
The negatives: Really loud fridge that required the use of earplugs in order to be able to sleep. 
Overall, we'll stay here again, but only if we can get the same crazy-low rate.",3,3,0,0
"Has Improved alot
Last I stayed at this hotel was back in 2010, and I was so frustrated by the nickle and diming, and poor condition that I did not want to review it. But this time around I enjoyed my stay. Would recommend it to any business traveller, not just HHonors members.",3,2,-1,1
"Extreme good and bad describes this hotel
We have never stayed at a Comfort Inn but read good things here about this property so decided to call and speak with the reservation person onsite. That call was a great experience and he offered to be sure we were in a newly updated room so I went ahead and booked our 4 night stay. Upon arrival the hotel is pleasant, well located and clean. During our stay we encountered very nice staff and room service was good too. But the room - upgraded or not - was well not a place you'd want to stay for 4 nights. The room temperature was never comfortable, the bathroom is the smallest possible and the noise was horrible. Every cough or voice or alarm or telephone could be heard - one time I stepped outside to realize the telephone conversation I was hearing was actually 2 rooms down the hall! Even though we were on a high floor the horn honking, fire trucks, 3 am trains and early early morning trash pick up were like they were inside our room. Clearly the exterior walls are as paper thin as the interior walls. The rate was fair but the noise and air conditioning problems were too big to be able to give this more than an average rating.",3,3,0,0
"Helmsley Park Lane Hotel NYC
My Partner and i just got back from a weekend in new york in the Helmsley Park Lane Hotel. Our room was very clean and roomy, the decor was a bit dated but still very smart, the bed was especially comfortable and cleaners came everyday. I would recommend that if you go to breakfast you should go before 9am as we had to queue up and wait for a table but the food was very nice. The location was good there was a bus stop right outside aswell which was very handy. We was a bit annoyed that reception tried to charge us for taking some items from the minibar when we didnt have anything but when we confronted them they took it off the bill without any questions. Overall a very nice hotel i was made very comfortable.",4,4,0,0
"Great first stay
After search for several hotels to stay I chose the Renaissance. This was my first stay at this hotel. I typical stay at one of the sister hotel. This hotel was very clean. The staff was friendly and the buffet is great. What ever you do eat the breakfast buffet at least one night of your stay. I would recommend this hotel for your next stay.",4,5,1,1
"Better than I expected, and I expected good...!
I stayed at The James for a few nights over Easter - I decided to escape to Chicago for a few days and, not knowing the city, wanted somewhere pretty central, boutiquey and with a room I could relax in. So I did some research and booked a Studio Suite Queen at The James. And I wasn't disappointed.
First, the location - excellent. A 45 minute L-Train ride from O'Hare ($2.25 - nice!) and I was downtown. One change of lines (stairs with suitcase, hmmm) and I was at Grand station on the Red line, all of 2 minutes walk from The James. In daylight, you're all of 2 blocks from Michigan Ave (shopping) and maybe 2 miles from Grant Park. Perfect. 
Checking in around 8pm on a Thursday the lobby was buzzy and cool, but service was good, friendly and efficient. A pleasant start. 
Upon getting to my room, I was surprised - it was better than I expected. Now this almost never happens... The only real downer was that it was a 'courtyard' view not a street view, but it was light and open and the art on the inside walls of the courtyard was cool (a funky sign said 'sometimes the talking ruins everything' - ha), so I was happy. Size-wise, it was good - a decent bedroom area and a generously sized lounge that was easy to relax. Big, comfy cool furniture - a winner. The overall decor was excellent, very neutral and cool; the bathroom was clean and nicely fitted out; the wet bar was an excellent touch - it's great to be able to fix a drink without needing to use the bathroom sink!; 2 TVs and a B&W Zeppelin iPod dock kept my entertainment needs in check; lots of big mirrors made it feel even bigger and less hotel-y and , the killer thing? Every light was on a dimmer switch (even the bathroom) so this was a very, very easy room to get a nice atmosphere in.
I didn't use a huge number of the hotel services, but did have a couple of drinks in the bar. The drinks were great, but the bar itself is quite small so you inevitably end up sitting in the lobby. It was OK, but I'm not a big fan of lobby bars.
The service was good, but not quite as good as I thought it was going to be. My check-in experience was great - chatty without being intrusive and friendly enough to make me feel welcome. And on the first morning, I went out for a run and was wished on my way by the doorman with 'have a good run, sir' and welcomed back with 'can I get you a bottle of water or anything?'. Excellent. But the only time it happened, which made me feel kind of disappointed (but thanks to the guy who did care!!). Otherwise, everyone was friendly and helpful, so only slightly let down by the high bar they set themselves on the first day!
In a nutshell, this was just the thing I wanted in Chicago. The hotel was stylish, it's excellently located, the room was superb and the price was extremely reasonable. I wouldn't hesitate to recommend this hotel to anyone.",4,4,0,0
"ok for a night or two
budget accommodation, good for a couple of nights, room was clean, had a fridge, we couldn’t open the window as there were ants coming into the room,
Swimming pool – didn’t look encouraging, small and needs some cleaning. Breakfast was adequate – with hot options available, nice pancakes. If I ever visit LA again I would not stay at Hollywood Boulevard area.",3,3,0,0
"Great Spot
The hotel was in the perfect location. Right around the corner from the Flatiron Building, really more Gramercy Park than Chelsea.The staff was terrific; friendly & helpful with a sense of humor. The front desk even called us on our first night to make sure everything was ok. Then the night before we were to checkout they called to see if we'd need any transfer help. The rooms are typical NYC hotel rooms...tiny. However, our double/double was very pretty, nice linens, good lighting, and cozy. Beds were fabulous! It was also very, very clean. Wifi was complementary. Bathroom amenities were nice. The lobby can get a bit crowded as it's pretty small, but very ""european"" feeling to the place. We'd absolutely stay again.",4,4,0,0
"Take care on transport charges
My first visit to Boston, arriving after a long flight, so asked the concierge to arrange a transfer from the airport to the hotel. This was done promptly, however no cost was advised at the time of booking.
At check out I discover that the 15 minute transfer had cost in excess of $135. To put this into perspective the return cab fare from the hotel to the airport was $22.
The front desk said they would look into it but did not respond. Two e-mails to the concierge and the GM went unanswered,
Other than that - the hotel is OK. A bit too 'trendy' for its own good and the street outside was full of loud shouting revellers and honking cars until 3am on the Saturday night.",3,3,0,0
"Could not have been more disappointed
Positive aspects - laundry room, location, large bathroom, computer on level 4 to check in and print boarding passes
Negative aspects - elevator was out of service, power outage, fire evacuation which was a false alarm, check in and have to walk to another building around the corner, charged me for a toll free call, window in the bedroom did not lock or close, loud all night, air conditioner loud enough to wake you up when it kicked in, filthy carpet in the hallway and rooms.
Never would I stay here again!",1,2,1,1
"Big Time Dated
When I checked it, I thought I was in the 70s. The hotel was clean enough, but in big need of renovations. The Sheraton and Embassy Suites nearby are more modern, and a better value.",2,3,1,1
"Eh ok if necessary
My husband and I stayed here for two months for a business trip. Overall, it did what it was supposed to. The desk staff is really nice in helping to accommodate you and they even let you use the PIKE YMCA for free! The cleaning is the main fall of the place for there is not a lot of consistency....ie some make the beds, some don't, some give 3 towels, some give 1. etc. 
Our fridge leaked and they came to fix it right away, and our air broke and it's still not fixed (months)
If I had to, I would stay here again.",4,3,-1,1
"This hotel was in bad condition and the rooms were not clean at all. Was not a positive place to stay.
The room was filthy. It was straightened and vacuumed but if you looked at it - it was filthy. The refrigerator looked as though it hadn't been wiped off in months. The bathroom tile was filthy, the floors were dirty.",1,1,0,0
"Not a Good Stay
My company booked me into the Central Loop Hotel - Chicago this week. My stay was most unpleasant. The staff was rude, the rooms very small, the hallways were dark and on a scale of 1-5, my rating would be 1.5 and a strong - DO NOT WASTE YOUR TIME OR MONEY at this hotel. The property and staff are trying way to hard to be something they are not. 
The hotel does not offer individual room temperature controls... while there is a thermostat in your room it's tied to the main heating and cooling system (very hot - can't cool the room). 
The bath room is 6x5 (30 sq feet) with a roll in shower (think handicap shower in a standard room) and of course no bath. If you are claustrophobic this hotel is not for you. 
Think Microtel in downtown Chicago. Think $49.00 room priced at $169.00. Not even an iron or ironing board in the room and for customer service - forget about it!!!",1,1,0,0
"Hard to beat location, price
Spent week enjoying Harborfest at this hotel: peaceful, clean and quiet. AC worked like a charm with a steady, very low, almost white noise type of sound. Bathroom small but shower was great. Continental bkft only cold options but 3 different juices, 4 different cereals, fresh fruit (oranges, pears, apples) plus usual bagels, English muffins, assorted pastries. Front desk staff helpful, friendly and accommodating. Only negative: no in room internet access. My Touch worked beautifully but only in the lobby. Business center had 2 computers hooked up to printers for guests to use. Located within walking distance of City Plaza and all the activities there plus within a few blocks of Back Bay Station. Don't book a room if you are looking for high end but perfect for location and price! Would definitely return:)",4,4,0,0
"Poor service, I can't say It was comfortable.
Regardless of high fee 350ー400$ per day, service was poor. Room is not bad though, it was not worth that price. No mini bar , a chest was broken. A bed was comfortable.ummmm, check in and out stuffs have no smile.",2,2,0,0
"A Grand Hotel, A great location
This was our Bucket List visit to New York City and we wanted to do it right..After some research we decided on the Warwick hotel. We picked a winner. From the time the Doorman welcomed us to the end when the Doorman got us a cab we were treated wonderfully. The location between 5th and 6th Avenue was great. It enabled us to walk to a number of sites including St. Patricks, Radio City Music Hall and shopping on 5th Ave. The concierge was helpful in selecting a BusTour of New York. A favorite night time spot was their lounge (Randolph's) where we would sit at a window and watch New York go by. A great Mid-Town Manhattan location. If we did a second Bucket List to New York I would be hard pressed NOT to go back to the Warwick.",5,5,0,0
"CHANCELLOR
We just spent 2 nights again at the Chancellor and this time they now have Suites which are basically 2 rooms connected by a door. I cannot say enough good things about this place starting with their General Manager Wes Tyler. You can tell Wes and his staff all take so much pride in this hotel and the little special things they do really made our stay very special. The huge plus of the suites is having 2 bathrooms, 2 flat screen tv's and you get 2 ducks! LOL Each of my grand babies now have their own Chancellor duck. The little extras besides the shampoo, bath salts, lotion and cute little duck, they also have a jar of hard candy, an umbrella to use should it rain, safe, free wifi, cookies and coffee in the lobby all day long. With the suite you get a small fridge, coffee maker with pods and a 2nd flat screen tv. And how can I forget the pillow menu. A few days before they sent me an email about my arrival with ideas and the day after we checked out we got an email thanking us for our stay. There are no other hotels that have ever done that. Location is great...we are right on the cable car line and 3 blocks from Chinatown. I don't think we would stay anywhere in San Francisco but the Chancellor...",5,5,0,0
"dirty and scary
Our room was completely disgusting. The bed skirt was ripped and hanging off the bed, one side had a huge white stain down the side of it as if some one had thrown up. The sheets had stains on them. Their was a red stain on the dresser by the tv, maybe wine or blood. Scary area to walk around. Left after one night, the girl at the front desk did nothing after I told her the next morning. Could not believe they charged 75 dollars for this nightmare, Paid 40 dollars at a red roof inn that was clean and half the price!",1,1,0,0
"Absolutely disappointing and impractical
Our night at this property was ill-spent. At top price amongst Seattle airport hotels there was no desk, no bed lamp, and only a double bed in a supposed ""suite"". There doesn’t appear much substance beyond the veneer of pillow menus/fancy little bathroom amenities and jars of raisinettes. One of the pillows had no cover and another was soiled by previous guests but we did find two that worked and finally set up the ironing board as a somewhat unstable desk substitute. By the way, don’t expect room service for breakfast/lunch/daytime snack as it does not start until 5:30p. We’ve stayed in many of hotels surrounding Seattle airport and the Cedarbrook is the highest priced, least practical and lowest value. There were, however, plenty of electrical outlets.",1,2,1,1
"you get what you pay for
Ok this is not the poshest of places but its location and price cant be beaten.Our room was fine but some of the others hadnt been cleaned properly(dirty underwear under the bed )and one room had no towels.However it is very central and far enough from Beale st to have no noise but everywhere was walkable and it was very reasonable for the location.",3,3,0,0
"Nice hotel, awesome staff and location
My fiance and I stayed here for a weekend getaway and to see the Sounders. We chose the Renaissance for its location and the good price we got on a package deal. We were competely satisfied with our stay. Upon check-in there was no record of our included breakfast, but Erin quickly figured it out. She was extremely helpful and polite. Our room looked out towards the water and was very nice. A bit small, but nice appointed and very clean. We went up to their sky-bar for happy hour and had a blast. The view was fantastic, but the staff was even better. There were not many people (we got there early) when we walked in and had time to chat a little as they prepped for the evening. Great group and they really seemed to enjoy their jobs. We had a basket of fries while we were there and they were delicious, especially the house made sauces. Even as the place got full (including a wedding party getting ready for a reception), the staff easily kept up with the orders and continued to be fun and professional. 
We had the buffet breakfast in the morining and thought it was really good as well. Again the staff was very nice and attentive. The food was quite good for a buffett, and it included coffee and juice, which was appreciated. Check-out was easy. Erin was there again and even remembered us! 
After our wonderful stay, we will now be staying at the Renaissance every time we return to Seattle! Thanks!!!",4,4,0,0
"Not so great
Went to the studios with the family and decided to stay here instead of the Hilton, this was a mistake on my part. The lobby is really nice, the lounge is great, but once you start up the elevators things go back in time quickly. The halls and carpet are dated and worn, the rooms were very dated as well. Cleanliness was a 'C' at best. The distance to the park was about all I can say I enjoyed here.",2,3,1,1
"Avoid This Hotel
I would say the management is lacking at this particular Microtel but I think it would be more accurate to say that it is nonexistent. I really am not sure where to begin but overall it was a terrible experiance. My first impression was that this hotel was quite run down as the ceileing was peeling and the walls in the hall were very marked up. The room was OK. It was clean as it could be but the carpet was nasty and the sheets should have been replaced last year. I went to the lobby to meet some friends to play cards and as we set at the table we all agreed it smelled terrible like a mixture of cigarettes and mildew. Mind you this was the area we are suppossed to eat breakfast in. It was at this point I walked to the front desk to schedule an airport shuttle. As I sood in front of the clerk she asked me what I wanted and then proceded to ignore me. In the morning I was greeted with trash cans in the hall and lobby area that had overflowwed onto the floor. I had already decided to skip the breakfast but thought I would grab a cup of coffee before I headed out. To my dismay they had run out of coffee. Honestly, at this point I just laughed. I had left my room early for obvious reasons and I was thankful I was in the lobby early as the shuttle driver decided to leave the hotel 15 minutes prior to the scheduled depature time. He then proceeded to tell all the passengers in the van how frusted he was and that he wnated to quit because he was always getting yelled at by the so-called management. As we made our way to the airport we all shared our stories of how bad the hotel was and all agreed we would never return. Avoid this place, spend the extra $$ and stay somewhere nearby.",1,1,0,0
"Would not recommend this hotel
The only great thing about the hotel is its location. The hotel is quite run down and could do with a revamp, the breakfast isnt worth even getting up for- very dissapointing! and the cost to park your car with them is a rip off. We got put into a room at the far end of the building which had a big fan/compressor making the most horrendous noise right outside the window, after being told by somebody on reception that it will be turned off by the time we go to bed, this did not happen and it was still going at 2am in the morning! we then complained and got to move rooms. The staff are also not very helpful and all tend to say different things.",2,2,0,0
"Beautiful and stately yet warm and welcoming
This past weekend my sister and I were in San Francisco for a girls weekend out. We stayed at the Drake near Union Square. Centrally located and absolutely beautiful, the service was prompt, friendly and helpful (right down to the door man giving us lunch suggestions). Our room was a double queen that was both a nod to the Drake's old world charm yet modern and cool. Although it loses points on the bathroom (very small - although to be expected from an older hotel - and not well laid out for convenience). Check in/out was quick and easy and they have valet parking on site which is convenient (although super expensive). Further, the lobby is dazzling and eye catching with massive columns and classical wall and ceiling decor. If you want a bit of a splurge in the heart of San Fran, the Drake is the place to be (and this is coming from a long time customer of the St. Francis).",5,4,-1,1
"Great, classic hotel with world-class French Room restaurant
The Adolphus is a wonderful, old-school classic hotel in downtown Dallas. The service is friendly and efficient. I stay in what I think are called junior suites, which are huge and well-appointed. The room prices are very reasonable.
The French Room restaurant is a delight -- as good as any restaurant I've enjoyed in any city, including my hometown of San Francisco. I had what may have been the best steak of my life -- as tender as butter owing to a masterful sous vide preparation, and deliciously flavorful. The crab cake was divine. The service, particuarly waiter Carlos, was superb. The muraled ceiling is beautiful. If you eat there Sunday through Thursday, the meal is $55 per person (""5 Diamonds for $55"") for three-courses, which is less than half of what such a meal would reasonably cost in San Francisco or New York.
The room service breakfast is very good, too.",5,5,0,0
"Nice Hotel but not as nice as Vegas
The MGM Detroit is a very nice hotel/casino. It doesn't compare with the Casinos in Vegas and the M-life point rewards are literally insulting for those of you who use M-Life in Vegas. The availability of machines is also less than it should be. They tend to cater to penny players and have older machines. The payback of video poker is one point lower than Vegas and the availability of multi-play video poker machines is very poor. The staff is very gracious, the rooms spotless and you sleep like a baby. They need to upgrade their system to remove smoke to the same level as Vegas the Casino floor can really smell of smoke in Vegas they have that problem solved and did it well.",1,2,1,1
"I agree, not for women travelling alone
The rooms are okay, albeit a tad dingy, and in need of a good washing of the carpet. Clean bathroom, which was a relief. The staff are nice and helpful. It would have been an OKAY place to stay if not for the 'residents'. As a woman traveling alone, this could not have been a worse hotel. I got grabbed a few times, people heckled me and knocked on my door at night, and my door didn't close properly when I wasn't in the room, so I was worried other guests or random other people would get into my room and steal my things. I kept my passport, computer, camera and everything I couldn't carry on me at the place I was working for the week. 
I would NEVER stay here again.",1,1,0,0
"Great Location Good Hotel
We stopped at HI for 4 nights 9-13 sept before flying onto Las Vegas it has two buildings the main and just around the corner the annexe which is where we stopped the room was very clean and tidy we did not eat at the hotel so cannot comment on that but we had no complaints on our stay.
It is close to all the tourist attractions though you would have to get a bus to the golden gate pier 39 you can easily walk and its a flat walk unlike the rest of san francisco! if you are a beer drinker there is a great bar minutes away called jacks bar which sold over 40 draught beers.This was our first holiday in the USa and we absolutely loved san fran and will return in the future.",4,4,0,0
"Great location
We stayed here in February 2012 over Valentine's, for 5 days. Firstly, I cannot fault the location, being in Soho, steps away from great shops, coffee shops, bars etc. Also the subway is just across the street (almost!) However, it is located on a strange spot, being right next to the tunnel, so traffic was busy at certain times of the day. Our room was okay, average I would say, very small. It was, however, very clean. My partner enjoyed the free breakfast every day too. We did have a problem when we left, we were going to get a cab on the street to take us to the airport (JFK) but the hotel said they'd get us a car (on commission, we later discovered). The car turned up 45 minutes late and we almost missed our flight home to London, we had a very stressful journey to the airport, so either book with plenty of time ahead or just get a cab yourself...All in all, I would not stay here again, I would look for another hotel in this location though. But, it was very reasonable price-wise, so cannot really complain too much...definitely 'average'.",3,3,0,0
"Clean, convenient biz hotel
Hotel is clean and rooms are large. Connecting rooms don't do a good job of insulating noise from neighbor through the door.",4,3,-1,1
"Great Stay in a wonderful little hotel on the Upper West Side
We came to NYC to attend a function at Columbia University, which is just two subway stops away from The Hotel Newton. What a wonderful staff, from the moment we checked in until we left Monday morning. Twice I called the hotel prior to our arrival with a question. Each time I spoke with the manager, Emilio. He could not have been nicer or more helpful. Upon our arrival, we were greeted with the happy news that we had been upgraded to a suite with a roomy bathroom and 2 queen beds. Service was very prompt when we needed more towels, and helpful and polite with directions and suggestions. Overall, we were quite pleased and will most certainly stay here again when we return to NYC.",5,5,0,0
"A very pleasant stay
The hotel is splendid, the staff are courteous, and the location very convenient. The European flavor was a welcome relief from the dry-wall enclaves so predominant in modern accommodations. The proximity to George Washington University provided easy access to a wealth of services (shops, restaurants). A fifteen-minutes stroll down to Constitution Avenue at 21st Street gave one ample time to enjoy the Mall near the Lincoln Memorial.
I look forward to staying again on my next visit to DC.",4,5,1,1
"Nice hotel - bad internet
Rooms were ok, TV remote was flaky, but the big issue was the ""free internet"".
Good thing it was free because it was so slow I wound up using my cell phone as a hotsport to complete some reports for work. Literally unsuable unless it's 3-4am",3,2,-1,1
"Great value!
I stayed one night in the BW Plus Pioneer, awaiting my cruise departure the next day. The hotel is in an ideal location, close to all attractions - within walking distance. The hotel was able to get me into my room early, and provided a very decent free breakfast the next day. Great value for the money. Would stay again if I returned to the area.",4,4,0,0
"Terrible hotel
Hotel would not give a receipt for the stay. Was told I had to get it through easytobook.com and they said the hotel was to give it to me. Still have not recevied it . Hotel was musty smelling, floors were dirty. Would never recommend this hotel. Never will I be stay ing there again. Pictures on website looked a lot better than the hotel. The upgrade or premier rooms are on the second floor. BUT they have no elevator and you had to carry your suitcase up stairs.",1,1,0,0
"New, Comfortable and affordable
This is a newer La Quinta. I haven't stayed at a La Quinta hotel prior but enjoyed staying here. The staff was great, the rooms and bed comfortable and the place was CLEAN!!!
There was some construction to the freeway which made it a bit noisy and on Friday night the local clubs had their usual ""guest"". Some of these guest would ride through the hotel parking lot with radios blaring at 3:00 AM.",5,4,-1,1
"Average Downtown Hotel
ok rooms, nothing special. Very friendly staff, but somehow not really present. Had the impression they were just friendly as it is part of their goals and targets. Nice bar, not sure about the restaurant. Had not enough time to visit it.",3,3,0,0
"R/C Platinum Member and done with this property!
My letter to the General Manager:
I have been a regular and frequent guest of the Ritz-Carlton, Philadelphia for several years and have decided that I will no longer utilize your property for overnight stays. My recent stay from July 5th to July 8 was consistently poor in several areas and my attempts to rectify the problems were met with only more problems. I can understand why your property is now #32 out of 85 hotels in Philadelphia on Tripadvisor. 
 My first difficulty was at the front desk upon check-in. The staff member checking me in, Oliver, made several loud remarks that I had “pre-paid my reservation with Travelocity” in a clearly condescending manner. In fact, I had used some American Express points to book the Club-level room. My understanding is that AmEx uses Travelocity as it’s booking agent. I also presented my Ritz Carlton Platinum card, which should have indicated my room preferences. I was then placed on the 14th floor in a room that overlooks the HVAC units across the street and has a noticeable low frequency hum. I went back to the front desk and asked to be placed in another room without the hum. I was then moved lower to the 9th floor, with the accompanying street noise. My clear preference for a high floor was ignored. 
 The second problem was on Friday night when I placed the “do-not-disturb’ sign on the door prior to going to bed early. I was then woken up by a member of the housekeeping staff with a phone call asking me if I wanted turndown service. Clearly, the answer was no, hence the sign on the door.
 In addition, the rug in the room has a noticeable bump near the window by the desk. I found this defect when I tripped on it and almost hit my head on the desk. 
 I filled out the comment sheet upon checkout and was called back by the Manager On Duty but was unable to pick-up the call as I was driving in heavy traffic on Interstate 95 South. I called the hotel operator back to speak to the Manager On Duty three times, but she (Kristen/Christine?) was either on the phone, out of the office, or in a meeting. I think that calling back three times is more than sufficient. 
 Finally, I received my folio by email later in the day and it includes Internet access charges. As a Platinum member, I believe this should be removed and have asked via email back to the front desk.
 Overall, I found this visit clearly sub-standard and have many other options for my stays in Philadelphia. I have already cancelled my stay at your property for this weekend and will stay at one of your competitors both next weekend and in the future.
 One final note, I would like to direct your attention to Pennsylvania Code Chapter 11, State Board of Accountancy, section 9 regarding “Use of the designation “certified public accountant” and the abbreviation “CPA” solely as a mark of achievement by individual without current license.” I saw it on your checkout letter and did a review of your educational background in Canada. As it is unlikely you are licensed as a CPA in the State of Pennsylvania being educated outside of the US and without a graduate degree, I recommend you review the pertinent state code and remove the designation from future correspondence if that is the case. I have also sent a copy of the hotel check out letter to the State of Pennsylvania State Board of Accountancy.
Although I cannot succinctly correlate a drop in customer service at the Ritz-Carlton, Philadelphia with your arrival about a year ago, I do have my suspicions having stayed at the property numerous times both before your arrival and after. And I find your use of the CPA designation disturbing and possibly in violation of State of Pennsylvania code. 
The hotel has many great departments, but several members of the front desk, housekeeping and maintenance staff and possibly yourself, need to undergo close scrutiny to get better.",1,2,1,1
"Didnt like it
The first room that they gave me was a non smoking room and it smelled terrible!!! then I asked for an other room which had a poor internet wireless conection.
The cleanliness outside is terrible, the irregular floor outside over the halls from each floor make it look insecure.
Inside the room was not as clean as it should be, at the bath you could see hair at the floor and the bath tube.",1,1,0,0
"Average stay
I stayed at the Doubletree for two nights. We stayed in an ADA room which was okay. We had a roll in shower which was nice and a toilet cap which was even nicer. You don't usually get those things at other Hotels. Our room, unfortunately, faced the Freeway and although we were on the 9th floor the freeway noise was really loud. I checked to see if the windows were closed and they were. It wasn't so disturbing that I didn't get any sleep, however. 
Another issue with the Hotel I had was the problem with the iron. I did let the front desk know and they did promptly bring me another one. Also, the elevators take a REALLY long time to get to you. I have never spent so much time waiting on an elevator. 
All in all, the beds were comfortable as were the pillows. The staff was friendly and we loved that we got a cookie upon our arrival. They comped our parking since we needed to park in the disabled parking and there wasn't any available on the street. The pool area was nice also and has a small bar which was an added plus.",3,3,0,0
"$200 plus for 9 by 12, creaking beds and a wall 2 feet across from the windows?
We just left the Doubletree Fort Lee because we were tired of paying $60 a day for the shuttle (for 3) and having to live by the shuttles timetable. So we decided that one night in Manhattan would be a good way to end our stay in New York. Not being members of the Trump family, we decided to look for affordable lodging and ended up in the Park Savoy. Yes, the location is great, but that's about the only good thing about it. Hold on, that's not true: the bathroom was very clean! Everything's small, the lobby, the hallways, the rooms. The elevator, already mentioned in other reviews, is the stuff nightmares are made of; a ride in it first requires a saint's patience and secondly ensures a hefty adrenalin charge. I've travelled all over the world but apart from the back reaches of China, this is the first time I've actually encountered really creaking beds...
All this and the discovery of a blind wall within arm's reach wouldn't faze me too much were it not for the rate: with taxes: $205 ! This was booked through Venere, so not the walk in rate! Well, chalk it up to experience....",2,2,0,0
"Would not stay here again
I've read a lot of reviews on here that mention ants, or bugs, however I did not find any of that. The room was very clean, no issues with that. 
However, I did have a major issue with the apparently free WIFI in the rooms... the issues was that it doesn't exist. When I got to the room and tried to get on the internet, I couldn't even find the Ramada WIFI option (I could, however, find the option for the motel across the street -- so maybe stay there). When I called down the the front desk to ask about it, they informed me that this is just the way things are there, that the WIFI doesn't really work in any of the rooms, but it does work in the garden area. Therefore, for me entire stay, if I wanted to use the internet (which I had to, as I was there on work), I had to go outside my room and sit in the garden area.
I would recommend staying anywhere but here, if only because the staff offered no help when I was having a problem with the interney.",2,1,-1,1
"How could my item left behind this morning, totally disappear.
I just returned from an overnight stay at the Hotel Nikko San Francisco. By mistake, I left my entire make-up bag in the bathroom this morning. After arriving home, I realized I left this behind, called the Hotel Nikko and they have no sign of it and house keeping did not turn this in. It seems odd that someone would want to take a make-up bag, but there was expensive make-up in the bag.
2 other items to beware of - if you are there on business, there is no internet access in the rooms unless you upgrade to the premiere rooms.
Grab about 4 card keys - they deactivate after each use.
With so many nice hotels to choose from in the city, I would not recommend this hotel.",2,2,0,0
"Big bad hotel
I won't be back. Worst of all: No housekeeping visited my $250 night room. Almost as bad: They charge for wifi. Room was not well-maintained: Some electrical outlets did not work, piece of a piece of furniture laying on the floor, rods sticking out of the wall in the shower. Airline pass machine did not work (needed a Flash upgrade). This is plainly a conference hotel for people with few choices, but you have excellent choices down the street where housekeeping does clean rooms and the wifi is complementary. And that says it all because I never never never return to a hotel that charges for wifi.",2,2,0,0
"noisy,bad location,not overly friendly
We had planned two nights. Left after one. Paper thin walls between rooms. Since it wasnt full why dont they separate rooms. The hotel backs onto what looks like a train yard and it was very noisy all night so a good sleep is difficult.
Very seedy location, you do not feel safe and there arent any restaurants near by except drive throughs.
The worst part is that I had a coupon but when I checked my account, it wasnt honored, and they charge $12 a night for parking.
Front desk man not overly friendly or helpful, morning girl was.
Their shuttle service did work well for us and the rooms seemed clean.",1,1,0,0
"Like sonny beach Bulgaria just worse
Traveling almost 200 days a year this has to my worst experience in 2012. The hotel is beautiful located in NYC, but if you like any kind of peace your are def. in the wrong spot . It's pretty much like staying in a night club. In the morning loads of people complaining about the noise at the front desk, the same night the bass is going through the walls again. I don't mind the rooms being small but the rudeness of the staff ( guess they are tired of listing to guests complaining) and the noise is so over the top , that it deserves maximum 1 star.",1,2,1,1
"OK but no repeat stay
Hotel is in an excellent location to get into both downtown Austin and southern suburbs. We had the ""Asian Suite"" which was truly one of the most unusual hotel rooms in which I've stayed. There was a full size padded porch swing hanging from the ceiling from some pretty impressive cables! Also a ceiling fan, which you hardly ever find in a hotel, and mosquito netting around the bed (tied at the four corners). Definitely different...
Hotel was quiet, which was a plus. We checked in early (2:30 p.m.) and were told our room was ready but when we got there housekeeping was still working on it. Jack-in-the-Box right next door.
Minuses: Bedspread was dirty and hair dryer didn't work. When we mentioned the dryer at the front desk at check out, there was no sorry or offer to lend us another.
Overall, OK for what it was but wouldn't stay again.",3,3,0,0
"find another solution
I've been guest of the hotel for 5 days in may 2012
First of all, i believe that many of the comments are fake and written by the hotel with fake accounts, cause they are 180° away from reality.
I have wrote the following complaints to the hotel without having any answer:
1) the room was incredibly dirty, as you can see through the immages that I attach there was dust all over the room and windows were in terrible conditons. I really believe the minimum sanitary conditions were not met. 
2) the heaters didn't work. One of the two (the one near the windows) was not heating at all, the other was impossible to regulate and was incredibly noisy. During the night we had to wake up, and stop the heater. Other than this, the protective shield of the heater (look immages) was broken and created a very dangerous sharp angel that scratched my hand while trying to regulate it.
3) the tents were partially broken and were not able to create complete dark, for this reason i woke up every morning with the sunset and was unable to rest, making the quality of mu holiday very poor. I took a picture very early in the morning for you to understand my point.
4) Many objects had rust, and this is a very dangerous condition (look at immages)
5) The furniture was in very poor condition, broken or dirty, and this is not acceptable in a 4 star hotel.
6) the bath was clogged
7) the window in the bathroom was broken (once completely open was impossible to close)
8) the elevators are terrible, had to wait everytime 5 to 10 minutes especially during the morning.
9) the quality of the breakfast was not in accordance with a 4 star hotel
10) the service was very poor, if raining you didn't have an umbrella for your guest, nor an electric adaptor, nor were you able to make a restaurant reservation.
11) the second bed (that I paid for) was not king size
12) closet had almost no shelves if not some shameful metallic shelf.",1,1,0,0
"This place makes Starwood hotels look bad!
This place is a dump. Rooms are crappy. Old and dilapidated room structure. Filty carpet (to the naked eye). And this was on the ""newly renovated"" side! Sheets weren't clean and I had to have beds re-made to remove the abundance of hair that definitely wasn't mine. Took two days for them to bring me a courtesy bottle of water--two days!!",3,1,-2,2
"Terrible location, rude service.
Not worth it if you are staying here for the amenities like free parking and breakfast. The bad location, surly service and rundown rooms make even those ""perks"" unpalatable. Free parking is very limited and the motel will not allow you to park before check in our after check out and the breakfast is a joke.",1,1,0,0
"Great location but lacking comfort
This hotel is located right in times square which makes a short trip to New York to see Broadway plays and shop easy. However the rooms are quite old and not in a way to preserve character. The worst part of the room is the windows, they are double hung windows that are probably about 30 years old and the weather stripping is shot on them, so any sound outside goes through them like they were open, and they dont do a good job at keeping the heat in. our room was around 16C/61F the whole time. the bed we had was a king but it was a fairly cheap quality mattress",3,3,0,0
"FIVE STAR and MORE!!!
Stayed at the Four Seasons this weekend for a business meeting. The service was spectacular. From the moment I checked in, I was greeted with a smile by EVERY employee and staff member. I was in a PREMIER Harborview room which was spacious anc very comfortable. One of my colleagues had a mid level suite. The decor was amazing. I hated to leave earlier today!!",5,5,0,0
"Hate to do this
If you read my reviews there honest.. when I find a place that good I rate it GREAT!! This dump should be shut down.. I arrived there Wed Oct 17th (there were no other rooms in San Jose } I was greeted by a person who could not understand english or speak it well at all.. Finnaly a woman??? help be behind the bullet proff glass and gave me a room.. Now it gets good!!!!!!! The parking lot outside my room had people yelling and swearing most of the night.. As I looked out I saw women?? who were dressed like hookers and shady pimp guys screaming at eachother.. The room had NO SHAMPOO a bar of soap big enought to wash a ant and no hair dryer.. I left at 5 am and went to the Doubletree for coffee til my meeting a 10am.. TO MOTEL 6 TELL TOM TO SHUT THIS S$#T HOLE DOWN!!!!",1,1,0,0
"There are better choices
Good. It's a fun hotel, and the staff is quite excellent and caring. The hotel restaurant is most excellent. Good location.
Bad: The rooms are tiny and ill fitting. I had a room looking out on the inner courtyard, and apparently they've farmed out the restaurant management. That management loves to blast loud music over the inner courtyard to try to attract customers to sit out there and eat and drink until 11:30 at night. The hotel didn't seem to be aware that this loud music might disturb the guests. Both nights I was there I had to call the desk to ask them to get the restaurant to turn down the noise. Not pleasant.",3,2,-1,1
"Super Friendly Staff
My husband and I stayed here over this past weekend. Hotel was very nice and in a good location - right across the street from the Jacksonville Landing. The staff was super friendly, everyone from the valet to the front desk to the restaurant staff. The breakfast at Juliette's was awesome. A little pricey, but no more than any other hotel restaurant. We would definitely go back!",5,4,-1,1
"Passable
Everything about this hotel is satisfactory or a bit better as I expect from a large hotel chain. The rooms are comfortable and a good size. Shower was very powerful which was a pleasant surprise and all areas seemed clean. The neighbourhood the hotel is situated in however is not the best. In England we would call it 'seedy'. It was fine getting down to the tourist areas of Pier 39 by bus and picking up the tram so by day the location is good. For breakfast I went to Sam's Diner across the road which was great and ate much more cheaply and by the looks of the dining room at the hotel ate much fresher ingredients too.",3,3,0,0
"Would not stay again
We stayed in the Eastgate Tower hotel for 8 nights at the beginning of October 2012. It was our first visit to the city, and has left a bitter taste in our mouths.
Reading some of these reviews, I'm not sure if we simply had one of their worst rooms, or I was expecting too much. Through out travel agent though, we paid £250/night ($450/night) for this hotel and it simply didn't meet our expectations.
Our room, on the 6th floor, had to be accessed by stairs on numerous occasions because the lift was out of service for 4 days. This was not acceptable.
Our room was extremely dated, and had almost no home comforts. Quite simply, we did not feel comfortable here. The carpet was stained, the kitchen floor was stained, the bathroom was stained. The cupboards in the bathroom were stained on the inside. The shower had little water power. The toilet was so close to the wall, you could barely lift your arms. The TV was an old CRT with no channel guide.
The air conditioning unit was horribly noisy and I struggled with sleep each night. There was a large external air con unit outside our window for another building, and that only added to the noise. our room was also directly above the entrance/exit to an underground carpark. We did not have a single unbroken night's sleep.
The one benefit of this hotel is the location, approximately 25 minutes walk from Times Square. That's it.
Honestly, I would highly recommend you do not stay here... we were VERY glad to leave.",2,2,0,0
"Clean rooms and friendly staff
We were only here for one night but the staff was friendly at check-in and the entire hotel (room, breakfast area, lobby, pool, and elevators) was clean and nice looking. We used the internet with no problems. Breakfast had lots of options which pleased my family of five (all with diverse eating habits!) We would definitely stay at this hotel again if we are in the area.",5,4,-1,1
"LOCATION, LOCATION, LOCATION - Expensive
We were lucky to snag one of the last rooms in the hotel, last night when our day trip to NYC was plagued by torrential rains, flooding and the the most frightening lightning...EVER. 
Anyway, after searching to find a last minute hotel on Hotwire for some sort of a decent price... to no avail... we settled on the hotel whose lobby had hosted us for the 2 hours we were on our phones trying. Everything was booked. We realized we would be lucky to have their room with one king bed for the lowest available price of $530 including tax. WOW. Not cheap, but safe and dry. Once we got over the sticker shock I must say that it is a very nice hotel. I have stayed in nice hotels, all over the world and was it worth $500... on a supply and demand basis. Sure. On a practical note... this is comparable to a decent, newly renovated $150 hotel in most other locations.
Forgetting about price, New York is so out of line with the rest of the world, the hotel was very nice. Renovated about 3 years ago. Room was modern, flat screen tv, attractive design and amazing location! Everything was clean and fresh. Bed was VERY comfortable, except the pillows were all the firm rubbery type. I don't know if they had any other choice, since it was so late we didn't even bother to ask. 
The staff was really nice. They were at full capacity and their lobby was packed. Lots of people sitting around with suit cases. They said people were not able to fly out because of the weather. Despite them not being able to discount the room price, the woman at the front desk did give us a Times Square view, access to the concierge club and internet access. She felt bad it was so expensive. (If you can get a good deal, stay here). I don't know if they normally charge for internet, since we didn't have any electronics with us... we were only there for the day.
She was also nice enough to charge our iphones for us at the front desk while we grabbed a bite to eat. She even sent up some tooth brushes and toothpaste. 
There is a very attractive lobby bar that serves snacks and a great looking little restaurant that overlooks Times Square. They also have a grab and go breakfast area in the mornings from 6 - 11. 
The restaurant menu was not as crazy as many of the restuaruants in the immediate area. It is SO touristy here, that you really shouldn't expect anything other than super expensive everything!
The hotel has valet parking, about $39/night for guests and a bit more if you are just there for the day. 
Elevators in the hotel are speedy fast, even with a full house, rarely a wait. 
We were able to enjoy the concierge lounge continental breakfast (thanks, Crowne Plaza). Breads, cakes, fruit, oatmeal, coffee and juices. That had to have saved us at least $50!
(stupid as that sounds)
A nice property overall, very satisfactory stay. Can't say it enough... you could not have a better location. 
It always pays to make plans in advance, look for deals and spend your money on other things than a retail priced hotel room. Either way, we were grateful to get a room and lucky it was a nice one.",4,4,0,0
"Good location in fashion district
Cool sleek vibe in a small lobby.Small updated rooms.Average experience. Caution-#1508 is across from the elevators & you hear them. Left my room for a couple of hrs in the a.m. & when I returned the bed was stripped before checkout. The front desk was useless about the situation. Lastly, the previous occupant's mouthwash was left in the shower. Makes me wonder how thorough housekeeping really is when turning over a room.",3,3,0,0
"Minication
Nice hotel, large room with very comfortable bed. Neighbors were a little noisy with slamming doors and kids running outside room on the walkway but great experience and value. Would stay here again.",5,4,-1,1
"Average Hilton
Throwing out the convention/meeting taking place at this hotel during our stay, the Hilton stay was merely average and especially when compared to other hotels I have stayed recently and even within the Hilton brand. The hotel itself is nice and appealing both when you pull up and when you enter the lobby (Note: On the night of our check in there was extremely loud club type music coming from the bar area which made the whole hotel seem more like a club/bar than a hotel but again I am not factoring it to the rating because it was part of the convention/meeting). The front desk staff was not terribly friendly but they were proficient in their jobs. Upon arriving in our room, the first item of note was that the TV was on and a few things seemed ""out of place"" giving it the appearance that someone else had previously been assigned the room and decided they did not like it and the hotel failed to complete a reset. That aside, the room was well equiped with coffee maker, in room safe, tv, desk with wired internet access, seating chair and two double beds. I stayed with my family of 4 total in the room and the beds were slightly larger than twins. On top of this the beds may have been the most uncomfortable beds I have encountered in a hotel in sometime. They felt very similar to the old inner spring mattresses which most hotels have moved away from in some capacity. The shower was nice with good water pressure and an oversized shower head. The pool is a saline pool instead of the traditional chlorine pool and was very nice albeit did seem a little dirty but in its defense we were there in the final hour before it was due to close. Parking at the hotel is $11 nightly for self park or $15 for valet. The ticket provided is basically useless as the rate is automatically charged to your room. The check out process was quick and easy and the desk attendants present seemed much more concerned about their jobs and the welfare of the customers than those I experienced at check in. While I probably would stay here again, I don't know that it would be at the top of my list especially if comperable hotels were available at comperable nightly rates.",3,3,0,0
"Better than average Hampton
The room, bathroom, parking, cleanliness, check in and out were flawless, what I expect from the Hampton chain. It also had a free exercise room, free Internet, and an exceptional free buffet breakfast, including eggs, fruit, and waffles.
One caution - Braker is a divided road, so it can be tricky to enter. Get good directions.",5,3,-2,2
"Roomy Suites
While the suites are quite roomy, we got the two bedroom suite, the amenities are average at best. The location is a bit awkward to get to anything. We did a stay-cation and I brought four girls for a sleepover and they loved it, the master bedroom had a partial view of the Space Needle. Having a refrigerator and full kitchen was quite convenient, however the fridge was not in the best shape (things were broken on the inside) and there wasn't any dish soap with which to wash the dishes. The bathroom was below average, the tub was cracked and old and there was no way to turn off the noisy fan. 
As for the Continental Breakfast, their spread was less than I expected. The omelets were microwaved and rubbery, the hashbrowns were dry and microwaved. Pretty much everything that was heated up was a microwaved meal, it tasted awful. They did have two different cereals to offer and some yogurts, however there were no waffles nor bagels to be found anywhere. The service there was great, we were quite pleased with that aspect. Other than that, I wouldn't recommend this place to friends or family and won't be staying there again considering their price per night. Especially considering there was no swimming pool, in fact the only thing they had for kids to do was ping pong.",3,3,0,0
"Great hotel for Romance
We went here on our anniversary and were delighted with the room the accomidations and especially the people that work here they all are very happy and acomidating. our room had a beautiful view of the the San Francisco bay and we could hear the soft claging of the boats and the far away fog horns during the night. Our bathroom was spacious, with a great looking shampoo conditioner and bath gel dispenser. Thank goodness they got rid of those little bottles. All in all we had a terrifc time. We truely experienced what Kimpton hotels seem to be preaching about, happy staff, attention to detail, and a dedication to the environment. Thank you all again",5,5,0,0
"Pleasantly suprised!!
We booked our this hotel for our trip to San Antonio because of the reviews and excellent price. We were very pleased that the rooms looked very much like the pictures online and the hotel was very clean. The beds were comfortable and the kids loved the window seat. The staff was friendly and helpful and it was very quiet even on a Saturday night when it was full. When they say continental breakfast, they mean it. They do have waffles, cereal, breads, muffins, etc. They do not misrepresent themselves at all. We will stay there again on our next trip. Great value!!",5,5,0,0
"Overpriced for the quality
At First check in was fine, to start off my rate for two nights stay on Thursday 05/31 and Friday 06/1 was $740.07 and before I gave my credit card to the the receptionists she advised me that they have to charge me an additional $100 that is used towards any room service meals or perhaps a decided to get a bottle of water from the fridge in the room for $4 so my charge was for $840.07 and then after I check out the $100 would be refunded within 3 to 5 days. 
I had a 2 queen bed room. The next night upon coming back into the room I paid close attention to my comforter and notice about 3 large stains on it and at the same time realize that the other bed doesn't even have a comforter. as if that was bad enough I decided to to use the champagne ice bucket later on and discovered a dark liquid in there which was disgusting.
The room was nice only complaints on on that was the lighting at the entrance of the room is rather dim and I have seen nicer tiles in the bath tubs at Hampton INN.
When I advised the front desk of the situation they said they would send a housekeeper and security to look at it, in the meantime I only got two free tickets two breakfast which honestly is does not impress me paying over $800 for two nights.
Don't mind paying for expensive room but make it worth it at least",1,2,1,1
"Disappointing experience at Hotel Monaco Baltimore
We stayed at this facility which only offers valet parking which they advertise as safe and secure. Unfortunately, when our car was returned, our sunglasses which were stored in the console were missing. There was no damage to the vehicle so the glasses were either taken by an attendant or removed from an unlocked vehicle while valet parked.
I spoke with the hotel manager and he was not helpful. We are very disappointed in this facilities failure to care for our vehicle in a safe and secure fashion as they advertise. I would expect more from a hotel of this caliber.",2,1,-1,1
"Never stay there - Customer service non existent
Stayed here as part of a five week holiday in USA .  
Upon our arrival , having been booked and paid since early September we were informed after checking in about the renovations , but assured by the staff that if we experienced any issues they would ensure that we were not inconvenienced . 
Some of the issues  - charging for wifi per device ?  in a hotel of this supposed standard I would expect this to be complimentary , and as we travel with iphone , ipad. and laptop this was ridiculous . Points for the guest service tho , they offered free access for the rest of the gear once I made a phone call .
Beds were hard , pillows ok .  The view non existent  , and the area a bit daunting after dark  - a number of people in the area around the hotel side streets quite intimidating.
 Not so with the noise renovations we were informed would be ongoing  - from 8am to 7pm ,  and at exactly 8.01 am every morning the noise began, on the floor directly above us and although not unbearable it certainly woke us up .
 However  this afternoon when we returned at 4.40 pm after a days sightseeing found the noise unbearable - a crew were jackhammering on the floor directly above our room - we couldnt even speak , and as we have an early flight out we needed to pack . This proved impossible , a number of calls to guest services and a number of very irate requests later , we managed to get the duty manger to our room , in order to hold a conversation we had to leave the room , only to be told that they were not prepared to stop the crew working , or even ask them to continue with less noise . I might add the decibel level in our room exceeeded 90dB.constantly  for over an hour by the time they returned and informed us that the work schedule was set and the noise would be continuing until 7pm .The manager offered his apologies and  left. We even asked for hearing protection so we could pack - again , nothing.  We ended up having to leave the room and return later , once the work crew had stopped after 7 . 
At no point did the staff offer any reparations - just a sad face and a verbal apology.  My question is - how can they knowingly be booking people into rooms directly below or in fact above , full scale renovation and construction work , in the full and certain knowledge that the rooms would be unusable for 12 hours a day, and still charge the full rate ? Not to mention assuring customers  that they would immediately address any issues regarding noise ,and then point balnk refuse to do so ?  
I will be telling all and everyone I meet about the incomprehensible behaviour with reference to guest comfort and convenience .",1,2,1,1
"Great Overall Experience
I can't say enough about how wonderful my stay at this hotel was. The reservation and check-in were fast and easy. The room was a good size with a great desk to work from the room. The staff was incredibly friendly and helpful the whole weekend I was there. The location is great--I could walk to just about everything I wanted or needed to do. Finally, and most importantly to me, they were flexible to accommodate changes to my travel plans even though my changes were not the hotel's fault. I am from the East Coast, and I had to check out a day early to get home before Hurricane Sandy. Even though the cancellation policy required me to pay for the last night I had reserved by the time I actually checked out, the hotel waved the room cost due to the extreme circumstances necessitating my departure. It was a kind, human gesture that made my stressful situation a little more bearable, and not something every hotel would have done. As I said, this hotel offered a great overall experience, and I am thankful that I stayed here!",5,4,-1,1
"A Winter Paradise
Really enjoyed our 3 night stay here in early January. The rooms are fairly basic and the resort is in need of a general refurbishment of areas, eg spa flooring, but the Resort exudes a relaxed colonial charm with lovely pools, good tennis and basketball courts, pleasant lagoons and appealing restaurants. To charge for parking in the off season is a bit rude, although we did get a bit of a discount. Bonus was a coin laundry by one of the pools where I could finally get some washing done, in a very pleasant environment! It was pretty quiet being Winter and we had lots of facilities to ourselves which was great. 
Staff were all friendly and helpful, especially the Lobby Cafe Barista and the Receptionists.",4,4,0,0
"Excellent NYC hotel
Wouldn't dream of staying here normally as I'm a Four Seasons devotee, however I was in NYC on business for one night only so tried it on recommendation as I didn't want to haemorrhage money for somewhere just to sleep in.
A short queue to check in but once there a very good experience, nice room, great shower / bath, very helpful staff and a nice breakfast.
Its not as 'flash' as many NY hotels but its not as expensive either. All in all under the same circumstances, I will definitely be back.",5,5,0,0
"They went over and beyond our expectations!!
I mentioned to our reservation representative that my husband was being deployed to Afghanistan for a year and that we were coming from Virginia to San Diego to visit our son at SDSU before my husband left. When we arrived to our room there was a bottle of champagne waiting for us and a note from Marquette saying that she hopes that we enjoy our visit with our son. WOW!!! What a personal touch. I have stayed at a Kimpton in San Francisco and D.C but this was just over the top. We will never stay at another Hotel in San Diego again. 
Thank you Palomar and Marquette for a memorable weekend!",5,5,0,0
"Great location, but an exaggerated fame
We stayed there for a couple of days with two kids in two different suits - one was lavish and spacious, the other - rather old and shabby. We never made the mistake to have breakfast, lunch or dinner in any of the hotel's areas or as a room service. The butler showed up for a few minutes upon our arrival and then disappeared for the rest of our stay. Kids at first were excited to reside in the decor of Home Alone, then started hating the non- stop tourist crowds and guided tours in the lobby and all public areas. Yes, location is really great, but the service is far beyond any expectations for such a famous hotel. Only the concierges were adequate enough to meet the needs of a fun seeking family.",3,2,-1,1
"Very Good
The tropical interior of the hotel was pretty nice. However, this property could really use some renovating of their rooms, well at least the one my friends and I were in. However, the front office staff as well as housekeeping were really courteous. Service was great.",4,4,0,0
"Very very nice
The lobby at the Westin Bonaventure is pretty impressive and the glass elevators even more so. You might have seen them before in films such as True Lies and In The Line of Fire. We were on the 29th floor :) It's a fancy hotel with great staff, good size rooms, comfy beds, big bathroom, free WiFi and a rotating restaurant on top. The only reason this is getting 4 and not 5 stars is because its location, downtown Los Angeles. Not quite as versatile or interesting as (West) Hollywood or Beverly Hills, it kind of dies down at night. Other than that, I would highly recommend this hotel :)",4,4,0,0
"The nicest we've stayed in DC!
We just came back from a DC trip and spent the evening here. It was a fabulous hotel. We've been to DC roughly 10 times over the past 7 years and this was the nicest view we've ever had. We arrived at 10am and were shocked to find that our rooms were ready. The beds were comfortably and they have the most relaxing shower in the world! The ""Metro Centre"" metro stop is roughly 2-3 blocks away and was very easy to get it. My 10 year old son was very happy to find a McDonald's just around the corner too (and a Corner Bakery for mom). These are hard finds in DC! It's a pleasant walk to the Mall from here and all of the sites. We would gladly stay here again. If you're traveling with children, such as myself, just beware that they do have a sensitized minibar in the room. I was awaiting an $8 charge for gummy bears on my bill when he moved them, but thankfully since he put them back, no such charge!",5,5,0,0
"Very nice!
This hotel is located in quiet area of downtown Seattle. I loved the fact that everything was walking distance even pikes Market. I did not want to have to drive any further into downtown to try to find parking. The Space Needle was just about a block or two away. Pikes Market was about 5-6 blocks but not bad. We took the mono rail which was located fairly close to save on some walking. Very clean rooms- the breakfast was wonderful sausage,eggs, waffles, juice, fruits, cereals, etc. 
If I am ever in Seattle again I would certainly stay here. Location- cleanliness- comfort- safety
I",5,4,-1,1
"Price Gouging at it's best!
This was our first trip to Austin for the Formula 1 Race. Austin did itself proud but this disgusting property did not! Three of us in a room, towels for 1 for two days! Safe did not work, Nails sticking up between carpet and bathroom door. Toilet not anchored to floor properly. Flush didn't work all the time. Sink had no workable plug. Breakfast choices were ridiculous, packaged sticky buns and fruit loops. Coffee and water freezing cold. Front desk staff friendly but totally clueless. The manager was rude and totally unhelpful. Spent a lot of time across the parking lot at the Holiday Inn. We were charged over $1800 for 4 nights in a place that normally rents for $65 a night!!! We're not naive and have travelled a lot, yes prices will be inflated for a big show like the F! - inflated - not bordering on extortion. I am now contacting their coporate headquarters and the Better Business Bureau in Austin.
A fellow guest has it right - close this place down!",1,2,1,1
"An excellent choice in DC
The Palomar is an excellent hotel and reasonably priced for its category and location. The rooms are ample, the bathroom is very good and the quality of the linen, mattress and pillows is top notch. I found the location excellent, within easy reach of Dupont Circle and close to some very good restaurants. You can also walk to Georgetown (~20 min) and catch the metro in Dupont Circle if you want to go further away. Taxis are easily available through the doorman. The staff was friendly and helpful.",5,5,0,0
"Very Clean & Friendly
We stayed one night after not being able to find another hotel down the street because they did not have a sign that was lite up at night and we were very tired loved the room and the staff.
Breakfast the next morning was very good and hot.",5,4,-1,1
"Pathetic hotel
Very limited airport shuttle service, no working phone, no internet, room reeks of smoke, drink vending machine broken, no water available at desk either!!! Don't know whether two police cars in parking is a good or bad sign. Yuck. Hope we don't experience bedbugs mentioned by another review I just read... chosen by a frugal member of our family but not a good choice.",1,1,0,0
"Welcoming and Comfortable
The staff at this hotel is wonderful. Front desk and valet personnel were very friendly. Beautifully decorated for the holidays, the place has a wonderful feel to it. 
The room was very clean and comfortable and spacious, and the bathroom was nicely appointed with upscale toiletries. We request extra pillows when we stay at any Marriott, and they certainly accommodated us!
The outdoor area with the fountain is really nice. The weather was good so we took our wine out there and enjoyed sitting in the comfortable chairs with a ""warming pit"" table. 
The lobby, restaurant and bar area are very nice and certainly welcoming. Room service breakfast was yummy and reasonable. Great coffee.
Valet parking available, but there's plenty of free parking.
We would definitely stay here again.",5,5,0,0
"Not bad
The Handlery Hotel. While the remodel done just 2 years ago gave the place a really nice clean look, there were still some small problems. Our tub wouldn't drain very well, so by the end of a shower you were standing in some pretty yucky stuff, especially if you were at the beach that day. Also the air conditioner made a really bad whine the whole time it was on. After a while it became white noise. All in all for the price not bad, the staff was friendly and willing to come up to the room to try and fix the problems we were experiencing. We declined because we were only there for 2 days and didn't want people in the room while we were out. The good stuff. The staff was really nice and friendly, the hotel was clean, and the pool was clear and well kept. I didn't care for food at the cafe but for a quick breakfast you didn't have to drive to a Denny's or IHop. The beds were comfortable, with plenty of extra pillows. Over all I would stay here again, just ask for a different room then 251.",3,3,0,0
"Disappointed, Too Expensive for the Value
We were required to stay at this hotel by our group, who booked a BLOCK of rooms to keep us all together during the trip. I even confirmed when booking that the rooms were in the same location of the hotel. However, upon arrival, we learned that our group had been spread all over the hotel across floors 14-20. This was not only not what was requested, but it created an inconvenience to other guests who were now being put in between our rooms (which were filled with cheerleaders). There reasoning was the computer randomly assigns rooms on checkin. So instead of doing the manual logistics and putting us all on one floor, so our group was the only one disturbed (and as requested), they chose to seperate us and have issues on ALL floors from other guests being disturbed.
In addition to this oversight, this is an older hotel with less amenities, but since it is downtown, they choose to charge the same as the newer hotels for stays. So, for the price of $110 per night (group rate), I was expecting much more. I have had better stays at Super 8 and the Days Inn we stayed at afterwards was far superior at half the price. Even on a top floor, the street noise was still an issue here with a large bus stop right outside. There is also construction on the top floor for a new fitness room that shakes the whole building from 9am-5pm. The pillows were great but the bed was too hard and the comforter was great but would not stay on the bed. No breakfast included and parking is $25 per night. The pool is very small for this type of hotel and outdoors so not usable in bad weather, and no sauna/spa. Room service is overpriced and the business center is located in the middle of the bar with kids running in and out of the area screaming and playing. Housekeeping is the worst...our trash was never emptied and after I left it right in front of the maid in the hallway she still did not take it. They also left food boxes and beer bottles sitting on the hallway settees for days.
The service was acceptable and they did readily address complaints. If this was a cheaper hotel, I would not have thought twice about anything except the bad housekeeping. But for the high price, the quality and service should be better.",2,3,1,1
"Terrible hotel for a conference!
This is not a good hotel to hold a conference. It is convienent to the airport but once there you must take an expensive cab to go anywhere. The hotel food is expensive , $10.00 for a bowl of oatmeal! If you want to eat anywhere else, you must take a cab. It is NOT close to any other services.
Internet is ONLY available for a charge of 11.95 per Day in your room. The lobby does have free wireless but only had about two plugs which was very inadequate for 1000 peopke attending a conference. 
I would not reccommend holding a conference here - you may pay a little bit more to be downtown but you will not have to take a cab and you will have better food choices",2,3,1,1
"overnight stay
Horrible stay...had to spend one night and I had two rooms in reservation at hotel, because I had to pick up family member from a very early flight and had not been tired from my own all day travel from Ireland I certainly would have changed hotels. From the instant we entered front door the filth was upon us, from the grease on the front desk counter to coffee spilt on the front and all over floor. Service was slow but must admit welcomed with a smile. Then nightmare continued given a room that was cleaned from earlier guest, and then given another room that was straightened but not cleaned. Shower curtain falling off walls, hair in tub and on floor. Crumbs all over rug in living space. Bed linens appeared to be cleaned. Never undressed or took shoes off entire night. Hoping I did not get bedbugs. Left hotel early, would not have eaten free breakfast because the area is filthy. Tables and chairs never wiped down, trash over flowing. When speaking to manager he gave me a generous $15 credit per room which I did NOT receive. I was charged full price for two rooms. I will never stay at a Wyndham hotel again. Oh yes, picked up guest went to our destination Staybridge Suites, checked in at 9:00, had breakfast, showered and enjoyed our clean environment. Lovely three days with family and freinds almost forgot about that experience until you sent this survey.",1,1,0,0
"Not a 5 star experience, but adequate
I shared a room, first with my husband and then, after his departure, with a bridge partner. It was fortunate that my husband was there first, as he was able to fix the overhead fan so that it would run without the light being on. With no A/C, the fan was necessary during the warm days. I can second Judith D's comments, up until the last sentence. Neither my bridge partner nor I felt unsafe during the day or evening and we considered the hotel itself to be rather quaint - think 1950's era. During the final two days, the basement breakfast area was being renovated, which meant there was no longer Internet available in the hotel, although we were allowed to use the computers at the hotel next door.",3,1,-2,2
"Very Disappointing
Our stay at this hotel started out very poorly. The woman at the front desk who assisted me was very surly. At no time did she smile, thank me, or even acknowledge my presence beyond what was absolutely necessary. It was downhill from there.
Our room was a single queen bedroom that was very small by even New York standards. The space between the foot of the bed and the dresser/TV was barely wide enough to roll my suitcase through. The space between the bed and window was equally tight, as was the entryway into the room. If being in close quarters bothers you at all, stay away from this hotel.The only redeeming feature of the room was that it was clean.
Besides being extremely cramped, the room is noisy. If you are one who wants to sleep in in the morning, as the New Yorkers would say, ""Forgetaboutit"". You will be awakened by the sound of doors slamming closed. The hallway is very narrow, so whatever is going on in the hallway can be heard in the room.The doors are very heavy and the automatic door closure mechanism causes them to slam shut, creating a very loud noise that resonates throughout the hallway. When housekeeping and occupants open and shut their doors, it sounds like you are in a jail and cell doors are slamming shut.
Because I was only there for two nights, I did not ask to be moved to another room. Perhaps other rooms in the hotel are larger and more quiet. Regardless, the behavior of the front desk clerk was enough to keep me from considering this hotel for a future stay.",2,1,-1,1
"anniversary-jefferson
My hotel stay here was memorable. The ambiance from when you first walk in was mesmerizing. The front desk with Yohannes was friendly and courteous to the check out with Kirk who was professional and displayed excellent customer service skills. The room was clean and the bed I couldn't get up it was so comfortable. The Aveda products in the bathroom were a sheer delight. I hated to leave this hotel and come back home but my husband and I had a wonderful anniversary in D.C thanks to the Mayflower. I highly recommed this hotel to stay and their wonderful staff",5,5,0,0
"You are better off ANYWHERE Else. Will Cheat you
When you Book thru Orbitz the Staff almost seems angry about it. The location of the Hotel is in an industrial area where the only restaurant close by is a Waffle house.. Thank God for The Adult i.e.. porn Store Across the Highway. Great if you are a truck driver I guess. Upon check in they require you to Leave a Credit card for Incidentals...Which means.. We are gonna place bogus charges on your card..and we hope you wont notice. A 250 dollar charge showed up on the Credit card with no explanation after a one night stay. They lied and tried to blame Orbitz.. Orbitz had no record of the charges.. If the credit card hadn't been checked for an unrelated charge... They would have literally Stolen $250 dollars... This Hotel is run buy Thieves and Liars. I recommend sleeping in your car over staying at this Dump. In your car you could be robbed by a stranger.. At this hotel you get robbed by the Hotel itself.",1,1,0,0
"If our reservation was in the system, maybe...
There was a mixup with our reservation, it wasn't in the system. We were invited to the Lexicon Lounge while Tara sorted it out. But because it was peak (Tribeca Film Festival etc) I think there was no more room, so we were given the 'Handicapped persons' room (RM 902). No upgrade to the studio king as promised. The staff are excellent. BUT the handicapped bathroom has no walls separating the shower and the WC, so be warned....you will soak the entire bathroom. ask for TONS of bath mats coz the floor will be slippery. The bed is very comfy, but coz there were 2 of us,the super single (or Queen bed) was slightly squeezy. But we had a roof over our heads and a place top rest our weary bones after Tribeca. Would I recommend Hyatt48Lex? probably as long as you don't get 902. Would I return? LOL depends if I get to experience a room with e bath/shower with walls so I don't have to mop up every time I shower.",3,2,-1,1
"Below average
This hotel is below average due to two major thing: Furnitures out of date (bathroom, heating system, TV,...) and noise around hotel. Windows are so thin that you hear the busy city, and heating system is just horrible (about noise aswell)! Wifi is working well but very expensive. Service is just average but nothing excessive.",3,3,0,0
"Family and friends stayed for a wedding
We were here in mid December for a wedding and found the staff ultra professional and kind, the rooms spotless and quiet (except the door to the hall which was exceptionally loud!!), the food (breakfast and happy hour) well presented and very good and the location excellent. Nothing shabby or second rate here; linens crisp and clean; (pillows a bit too thick for older necks), furnishings spotless. Nice outdoor pool on 3rd floor by fitness center.
I can't say enough about the helpfulness of the staff; they were friendly and kind-even though we were traveling with a dog! Parking is a bit tough, but not impossible if you don't want to valet. There is hourly parking on the street; free sundays,( buy parking as needed at on-sidewalk kiosks and print out receipt to leave on the dashbord) and lots behind and across from hotel. Since this is very near the convention center, parking fills up for events-but if you are aware, you can prepare!
I'm sure you will enjoy your stay here-all of us (aged 4 to 94) certainly did!",5,5,0,0
"Shelter from the storm
NYC is busy, crowded, noisy, dilapidated in places but wholly entertaining/fascinating. The Wellington hotel has a lot in common - but still offered a welcoming shelter from the busy street scene outside. The lobby seemed to be continually busy but our one bedroom suite was plenty large enough for three of us (two TV's helped). We used the microwave and fridge but needed a visit to a nearby general store to get supplies (plastic cutlery, milk, tea bags etc.) The one bathroom was off our bedroom, so my son had to traipse through to use it - could be awkward!
Staff seemed able to handle the NYC pace better than us - even when there was a line-up to pay the bills. My wife liked the art and the room decoration, while keeping expectations in line with the rest of the hotel.",3,4,1,1
"Protestors early in the morning
Stay away from this place. Protestors out front of this hotel every morning around 6am in protesting a labor dispute with the hotel. Purposely trying to make noise and wake quests.
""WAAAAKE UP.... WE HAVE A PROTEST HERE.... WAAAAAKE UP""
Incredibly loud, incredibly annoying. Stay at least a block away from this hotel. Seriously.
Hotel Frank, you might want to appease these protestors any way you can, this is absolutely ridiculous and incredibly unprofessional. Those protestors are enough to ruin any vacation or business trip.",1,1,0,0
"Disappointed
We stayed for few days in the October. There are two towers: the renovated one and the ""old"" one. The old one is really old. We managed to secure a deal which made our stay tolerable in terms of value for money otherwise it would end up in a huge disappointment.
Rooms
The room was on 36th floor and gave fantastic view of Manhattan including Empire state, east river, Chrysler building, One World Trade Center and 1st avenue.
Cons:
1. The first room we were given was not cleaned. We switched the room (to 36th floor) and it was better but yet not as expected. 
2.TV has no HD channels. 
3.No 220/240 V in the bathroom.
4. Internet costs 14USD per day
5.The quality of the bed is bad.
Staff:
In general, staff is not very helpful, concierge is especially not helpful: two different concierges and bad suggestions. Then we were informed that the reason for bad suggestions is that the concierge is not from New York and therefore he uses internet to find things, etc... Then at the reception they could not answer the question as to why they employ concierge who is not from New York city. When buying tickets for the Metropolitan Museum, the concierge gave wrong information regarding admission of the students. As a result we paid double price. When we complained at the reception, the answer was: ""May be you should have bought the tickets directly at the museum"". Only after speaking with manager we were reimbursed. 
I would not recommend to stay at this hotel (unless you got a real bargain there). At normal prices we would definitely go for another one.",3,2,-1,1
"Loud and Odd
We stayed here for a girls weekend in Phoenix. The double suite with the pull out sofa was perfect for the three of us. It was a simply appointed room, very minimalistic, and clean. Two beds in a separate bedroom, small bathroom, living room area, and a tiny balcony.
There was a refrigerator and a microwave in the living area, but no sink, and just two glasses. The room was just near the elevator, but apparently all of the suites were. All rooms overlook the pool as well. It is a nice garden area with a good pool, but it is surrounded by hotel, so all the sound is amplified. And the pool opens at 0600, and plenty of parents let their children run screaming to the pool at 0601. So don't stay here if you are looking for peaceful. 
The walls are very thin, and I am pretty sure we heard every noise coming out of our neighbors. 
The coffee maker in the room is awful... so they offer free coffee in the lobby, but it is not always full. Since they charge you for Starbucks just across the lobby, I figure they lure you to the lobby with the offer of free coffee, but figure you will drop the two dollars if it is empty and pay. It worked... anything was better than the room coffee.
There is a small yogurt shop in the adjacent shopping center... it was very good!
Parking was easy, but the entire place is behind a shopping center, and off the road... it is just an odd layout with the location, pool, and coffee.",2,3,1,1
"Small worn down rooms, expensive
The outside and lobby of this hotel is very clean, neat and fresh. However the room I was in was small, dark and had a musty smell. The commode would not flush without having to hold the lever down for a good 10 seconds, the wall paper in the bathroom was peeling off the walls and in room dining was WAY over priced for the quality and portions. Also to top it off...I was told I would have a king bed with a city view, instead I received two double beds and a view of eucalyptus trees. The bed and pillows were comfortable so I slept pretty good until the airplanes started taking off at 5:30 AM. This hotel is literally right across the street from the San Diego Airport, but just a short cab ride away from the Gas Lamp District. There are tons of hotels to choose from in the area....I would try another one next time.",2,3,1,1
".
good location, room wasnt cleaned, may have been due to early check inn, would try it again for a 3rd time",4,3,-1,1
"Underwhelmed
I stayed here for one night in mid January 2012 for a meeting. I did arrive at the ridiculous hour of 8 am and, not surprisingly, had to wait for a room. I was given one within a couple of hours. Having read previous reviews, I asked for a renovated room, but don't think I got one. I will echo other reviewers' comments about the construction and elevators. While it never became a huge problem for me, it was kind of annoying, especially when one of the elevators was being held on the main floor to be unloaded of old furniture (which took several trips) and it did not allow you to call another elevator to the floor. The room (303) looked like it needed to be redone. It wasn't terrible, but if it had been redone it was getting beaten up very quickly. The bed had an odd slope to it and the bathroom just seemed a tad dingy. I think it was relatively clean, but certainly did not seem newly renovated. As I was going to bed, I noticed that the clock (which was unplugged when I arrived) had a blinking battery on it which continued to blink all night. It was not an i-phone dock but just a clock radio on which the alarm was rather hard to set. When I called to ask about other pillows to replace the feather or down ones in the room, the only thing they could offer was regular non-allergenic foam pillows. They worked, but I was disappointed not to be able to try one of the more 'exotic' pillow types. There were several outlets on the desk so I could charge all my devices at the same time. I also liked that in the bathroom they had dispensers of soap and such in the shower rather than masses of tiny bottles. 
Service was just ok. The guys at the main desk were pretty nice and the concierge was somewhat helpful, except for finding transportation tot he airport. I told the bell/concierge desk that I need to get to the airport and would have to pay by credit card. She said they had a car service that would take credit and it would be around $70 dollars or so. I did think if it's a car service they have a relationship with, they should know the prices. But anyway, I was taken to the driver of one of these cars. When asked the price with credit he said $85. I said I thought it would be closer to $70 & he said it was a surcharge for credit cards. A 20% surcharge!! I felt lie I had been misled and would have been taken advantage of if I had not asked the driver the price before I got in the car. 
My other main complaint was that in a couple of the meeting rooms (on the first floor) there was a very bad odor and loud noise. This started during our first session in those rooms and continued through the second morning session. It smelled like fuel and the sound was that of a very large engine or machinery of some kind. I developed a headache and nausea from the combination of the sound and the smell and I know I was not the only one it bothered. I was not the meeting organizer, so I don't know whether there was ever a reasonable explanation, but I was told by hotel staff that it was laundry machines. Either they decided not to stop the laundry even though they were getting reports of it bothering attendees, or that was not the real explanation. 
It is possible I would stay here again if there was no construction, and I was given a renovated room. Except for the fact that the location is excellent, it would not be my first choice though.",3,2,-1,1
"Great Hotel......just don't let the bellhops get you a car!
Truly enjoyed our stay at the Roosevelt. Perfect location. Clean. Two major disappointments...the desk clerks were not very friendly & the bellhops work with the limo drivers to try to get you to take a limo instead of the taxi. The bellhop tried to make us take a limo instead of a taxi on our trip to La Guardia. We opted to take a taxi in spite of his insistence. He then became very rude. The fare was 25% cheaper taking the taxi then the limo. We have since been told that the bellhops work with the limo drivers for a kickback. And don't let them tell you there is a toll fee to La Guardia.",4,2,-2,2
"Overall, GREAT experience.
Traveling from Miami, FL and coming to DC for the first time i was hesitant about that location of the hotel (in terms of the distance from attractions ). To my surprise the hotel is right in front of a nice art museum and a central location for food and entertainment. The service was phenomenal, we got in late and was greeted by the night auditor Donnell. No hassle, easy check in and handsome to say the least ;). Great overall experience i would refer everyone and anyone to the hotel. Don't miss the FREE wine hour and do not under estimate the museum across the way, beautiful art.",5,4,-1,1
"Great for Shows!!
The Hotel is so close to Verizon Center. I and my wife went to Madonna's Show last Sep 24 and stayed at the Fairfield Inn for a couple nigths. The hotel is confortable and clean. It's perfect for the price. Near there are many good restaurants and places to visit, like Museums, theaters, Capitolio, White House, etc. I recommend this hotel.",4,5,1,1
"Inadequate financial controls and improper accounting
Denver's Oxford Hotel is not unappealing. It's located in the gentrified, vibrant, historically interesting ""LoDo"" section of downtown, surrounded by bars, restaurants and brewpubs. The lobby and comfortable rooms offer an antique aura without being over-designed or cutesy. It features a pink-neon lighted, art deco bar, and a reasonable restaurant. But there are problems. We didn't check in until 10:00 PM on the night we arrived, yet found ourselves charged with a meal delivered from a nearby Italian restaurant that we supposedly consumed hours before checking in. Then, several days after we returned home, we received an ""updated"" copy of our bill, ""reflecting additional charges"" for alcohol consumed from our in-room mini-bar-- which we never consumed. One billing error might be understandable; but not two; especially for a two-day stay. Apparently the hotel's billing systems and financial controls are as ancient as the building itself. I cannot recommend a stay at the Oxford unless guests are willing to comb through their bill with the eyes of a CPA.",3,2,-1,1
"Great Times Square Location but........
No coffee maker in room and no restaurant or cafe in hotel. I had multiple issues with my room key not working. There were not enough people working the check-in desk. The escalator did not work the entire time I was there. :( One plug-in in my room and desk lamp did not work. Had to use my foot to help open the door and use extra force to close it. No safety chain on door. The halls and gift shop were hot. Did have an iron and ironing board and rooms were cool. 
Will not stay here again.",2,3,1,1
"If you are normal, don't bother
This hotel has really cool rooms and art work. The terrace is great for breakfast too. However, the staff are aloof and the clientele in the bar are obnoxious. I have stayed in hotels all over the world and have never been so annoyed as at this one. I came with with family and spent $1k a night. Don't stay here unless you are pretentious. It is to be avoided. Aweful!!",1,1,0,0
"I thought I found my new place to stay in San Antonio until...
This hotel is like brand new, rooms are nice, new contactless room keys, nice ammenities BUT housekeeping is going to kill them. I have conferenca calls in the morning so I usually don't leave my room until noon which means no room service event though their hours are 9:00 AM to 5:00 PM. Today, 02/21/2012 was the worst experience. After going for two days without replenishing coffee or water, I told the front desk my room hasn't being serviced when I got back at 4:30 PM. I was told they would send someone so I went downstairs and worked a little over an hour at the business center. When I came back to my room, no one came to service the room. I went back downstairs, I had to go out to work again, and asked the front desk to at least get me water and coffee. They gave me coffee and towels! I will see tomorrow how I can convert towels into water. I note on the night stand, using the back of the paper I used to write ""coffee please!!!!"" read""Dear Valued Guest, extra towels were added... and extra coffee has been placed..."" extra coffee? There was no coffee as decaf doesn't matter to me! Now the ending, ""Please enjoy your stay with us"", really?
Good choice for one nighters, more than that stay away from this property!",2,1,-1,1
"Large city centre hotel with some style
Expensive £300+ per night for Lake View No free wi-fi or in room safe. We paid extra for high floor, corner room . Lake view is worth the extra but basic rate is high. Busy hotel, we stayed marathon weekend which started/finished in Grant Park opposite hotel so ideal location for us. However we stayed at Amalfi Hotel one hight before (see separate review) which offers better value. Room and bed comfortable bathroom good plenty of space. Good TV but in house computerised information system not good. Coffee shop okay, restaurant okay no fine dining. Location good but southern end of Magnificient Mile. Enjoyed our stay but you pay for it.",4,3,-1,1
"Only because of the location...
Disappointing... You'll discover that the ""Sanctuary"" theme is mostly a facade (with very very dark corridors). Great location, really nice continental breakfast, Jimmy, Lauren and Juan at the front desk were cheerful and fun, but all the other things are average... I don't think its worth the price they are charging...",3,3,0,0
"Ok but there are better options in the area
The Westin is fine - nothing much wrong but nothing special. The location is terrific. The bar is very noisy (or was the night I was there). Breakfast is good, but no buffet so you are on the menu and it is expensive. The room is ample but plain. I was there with a family gathering. On my own, I would probably have looked for alternatives.",3,3,0,0
"The worst of the WORST!
This motel is AWFUL. The management is rude and abusive. This motel should be shut down. To say it LIGHTLY.This motel has bed bugs and is very filthy.. The abusive management has ZERO compassion and ZERO remorse.The management lies and denys any bed bugs. This a real problem that will only continue with management that denies and lies about their bed bug issues. The abusive attitude from the management was an awful experience. Their yelling and the blame game was out of controll. The management is abusive to disabled people. I have absolutely NOTHING positive to say about my stay.",1,1,0,0
"WORST Hotel
I was very excited to go on my first trip to Chicago and stay at what I thought was a historic and beautiful hotel, but quickly found out historic was another word for OLD. The air conditioning in are room did not work and they did nothing to fix it. In fact we left the hotel early because we couldn't sleep in the hot room and they would let us out a day early and charged us for it. My biggest problem was the hotel manager. It was obvious that he didn't respect me as a woman and did nothing but talk down to me. I travel a lot and he was by far the rudest hotel manager I have ever encountered. The Super 8 Motel is a better choice.",1,1,0,0
"Wonderful!!!!
We had a fantastic stay here. When we checked in, they asked us if it was a special occasion. When we said we were celebrating a birthday and anniversary, they upgraded our room. We were moved up to the 28th floor and we had free continental breakfasts every day. The street noise was faint and did not bother us. It was perfect!!!",5,5,0,0
"Hognasty !
My wife and I made the mistake of staying here for three days early this week. The reviews were somewhat mixed and hotels were booked in the area so we had little choice. If you decide to stay here you may as well sleep in your car. The room smelled like urine, the iron was chained to the ironing board and a roach came out on the counter while we tried to cook something for dinner. This is without a doubt the most disgusting place we have ever had the misfortune in staying. We go to check out in the morning and the Hispanic man at the desk was asleep and said the desk clerk was not coming in. So we get the phone number for the desk clerk and she answers the phone with a curt voice and made us feel offended for calling her. As the story goes, we had to come back later in the day just to get a receipt and a credit back on our card and then we ran from the parking lot. Please, please do not stay here. The room carpets are the most filty imaginable. The halls are nasty and the food smells are simply the worst. Oh, did we mention the bathroom floor? Do not take your shoes off. So to end, never ever stay in a Extended Stay Deluxe. It's not really Deluxe; its filthy.",1,1,0,0
"Disappointing
I stayed here recently on business, and it was quite disappointing. The room was fine and the price was quite good for Boston, so it may be OK with some travelers. Here are the issues I had with it:
1. Small, cramped bathroom with very little ""horizontal space"" to lay out shaving materials and toiletries.
2. The door to the room did not latch automatically. It was one of those old style doors where the resident could put a suit to be cleaned inside the door from inside the room, and the staff could collect/return the cleaning by accessing the compartment from the outside. That feature had been disabled, but the heavy, bulky door was awkward and did not shut properly. At least once I returned to the room to find that all I had to do was push to enter. This is definitely not cool.
3. Service in the restaurant/bar area was non-existant. Even after I asked if it was table-service or self-service it was at least 10 minutes before I could place an order, and after waiting 15-20 minutes over my empty plate, I decided not to order a drink refill. It took over 10 minutes (after I finally found someone to ask) before I got the bill. I was sorely tempted to just leave and let them find me.
4. To top it all off, there was no hot water for my shower on the morning of check-out. It seems that ""engineering needed to restart the boilers"". I have no idea whether this was planned maintenance or emergency response, but the complete lack of helpfulness by the staff was ""disappointing"". Being told to ""wait 30-60 minutes and try again"" was also not too helpful, since I had business meetings to attend.
My advice? The price makes this tempting, but be sure you know what you are getting in for.",2,2,0,0
"Luxury at a great price
Confort Suites is ideally located (nearby highway, nearby fairgrounds, nearby OSU) and the accommodations are excellent. The rooms are large with nice amenities and the morning breakfast is great. Highly recommended.",5,5,0,0
"""Very bad experience""
I spent 3 nights at this hotel for the Macy's Day Parade. My check in was very pleasant. The room had a great view from my 18th floor suite. There was a roach on my bathroom floor to which I took a picture and video to show the night manager. She recognized that the bug was a roach before I said a roach. She switched me to another room which when I opened the door I was greeted with the stinch of cigarettes. Again I went to the night manger and she switched me to another room. The next night as I was in the bathroom I noticed mold under the rim of the bathroom sink and in the corner by the window. The last night as I was turning back the duvet my daughter noticed a brown stain underneath the duvet that had been turned over and apparently not laundered. I brought this to the attention of the night manager. She stated that she would send someone to remove the duvet, which never happened. The morning before checking out I noticed what appeared to be a bed bug crawling on the night stand. The night manager agreed to comp the last night. I was told that the hotel was under new ownership. I took pictures and showed to the manager of each of the mentioned claims. This was my 2nd stay at the Park Central Hotel, New York. Very bad experience!",1,1,0,0
"water dripping from ceiling
there was water dripping from the ceiling right ourside our room with a bucket
the front desk was not friendly, during check in they were talking to each other and not talking to us just asked for our ID
the parking is outragous, so we parked on the street it was free from 9pm to 7am
we arrived after 9 and went down the next morning and paid 2 dollars and the kept us there till 9am!!! we left before then.
Breakfast was expensive so we didn't eat there, arrived to late for the pool
not sure why a indoor pool closes early
bed was super though, or might have been we have driven 15+ hours that day
I would say that this is your AVERAGE 3 STAR HOTEL not a 4 star as I saw it was rated",3,2,-1,1
"Good stay for the money
We stayed in this hotel for four nights, and I have to say, we did not have any problems at all. The location is great, and the cost per night was very good as well. You are in the heart of the tourist district, close to Ghirardelli Square, close to the bicycle rental shops and close to the beginning of the cable car line. It is a short walk to a bus stop so it easy to get around the city from the hotel. The hotel room itself was clean and well appointed. The concierge staff are wonderful, so use them as much as possible. All in all, we had a very good experience staying here and would do it again.",5,4,-1,1
"great location, good service
My wife and I stay here regularly during our visits to Charlotte for entertainment and cultural enjoyment. Every time we have stayed at Aloft, beginning just a month after they opened the hotel, we have enjoyed consistently good service and good value. One night, we had to endure a fire alarm evacuation at 2 a.m., which was not pleasant, but management did everything reasonable to make amends for the inconvenience and they did not have to do anything. This is not at all your Omni, which is a block away, but it's linens and bedding are every bit as comfortable, and its showers are superior. The atmosphere is modern, slightly metallic, and youthful, intentionally. The hotel is clean everywhere, including the public bathrooms. And, you can't beat the price for uptown Charlotte. The Aloft is three blocks from the Belk Performing Arts center, three to four blocks from major museums, and three blocks from the culinary center of Charlotte. It is six blocks to the Discovery Place museum. It is central in every respect. It is also central to a vibrant youth night culture at Epicenter, so if you might be disturbed by party noise, ask for a room on the uptown side of the hotel.",5,4,-1,1
"Beware of Construction!
Upon arrival at 11 am, room was available for check in. 
Room was spacious. Very clean. Separate room with desk and couch was handy for working. 
Bathroom well stocked with nice shampoos, etc,. Shower head was circular and dropped a great water stream, like a strong rain.
Maids checked on room once during day and before bed as well, with turndown of bed.
Gordon Ramsey bar attached nice, but expensive.
Good location
Free fitness center that for NYC hotel was ok
Negatives.
Working on exterior of hotel during day, at times loud, no mention at check in, so scared me at first. Thought it was an earthquake, as the whole building shook. 
$479 a night
3 incorrect minibar charges on bill
Front desk slow on check out.
View nothing special
Gordon Ramsey bar fill wine glasses like they are coffee cup at $15 a refill
Service in bar, slow, not real friendly",3,3,0,0
"Location, location, location
The best thing about this hotel is the location - in close proximity to Times Square and the Theatre District.
Our room was on the 22nd floor and was reasonably quiet so we had a good night's sleep. It was however, sadly in need of a refurbishment. The bed was comfortable and the bathroom tiny but adequate for a one night stay. We had a decent breakfast in the Cafe downstairs which was reasonably priced. The staff were pleasant and helpful and allowed us into our room even though we arrived well before check in time. There is a free computer for printing airline boarding passes near the concierge desk which was helpful to us.
If you are looking for a reasonably priced hotel in a great location, but are not looking for the five star treatment, then this hotel is highly recommended.",3,4,1,1
"Standard hotel room - no complaints
Staff friendly and helpful. Didn't get breakfast as left at 5.40am. Room clean, bed reasonably comfortable, air con heavenly. A bit of a walk out of the city and the surroundings were somewhat more run-down than I was expecting, but nothing I worried about.",3,3,0,0
"It makes you want to ride the elevator to every floor!
With a warm cookie upon your checking in, and an elevator ride that makes you want to push all the buttons, how could you go wrong. It is a fun experience, the staff are very helpful and friendly, the rooms are comfortable and clean, the dining room experience was quite nice. Close to downtown, with a fabulous transportation system there, and lots of shops, restaurants, and pubs, and sports arenas aplenty! Really fun, really good.",4,5,1,1
"Omni Hotel at California Plaza
My husband and I stayed here during a little mini vacation and must say we absolutely loved every minute of it, our room was lovely and comfortable, bed was comfy, carpets were noticeably clean as was the whole hotel. We ate at the grand restaurant several times, very good breakfasts, overall we have not one complaint about staff or anything else. The location is great and walking around is fun, even did Angels flight, the only thing I could say I was not crazy about was the $40 parking fee. The guys working at Valet were so friendly and nice tho. Liked the apples in the lobby that were for us too.",5,4,-1,1
"Great if you want to be in the heart of everything
Average Hilton hotel. Rooms small with little space to leave your suitcase. Friendly and helpful reception staff however bar service was very slow with only 1 person on duty at any time. The hotel location is excellent if you want to be right in the heart of things, however we would have preferred to have been slightly further away from all the hustle and bustle",4,3,-1,1
"Poor Customer Experience
The last time I stayed here; I wrote glowing reviews b/c the gentlemen that ck'd me in gave me great service and were courteous. Unfortunately, this time was the exact opposite. I got here and Jennifer at the front desk asked how I was doing and I reponded fine and she then asked if I said ""better"". Not sure what that was about. None the less as a Platinum SPG member, I expect that if I book far enough in advance that I am upgraded and the policy is to offer an amenity to Platinum guests. I got neither. What I got was an offer to book me into another hotel WOW! That was a horrible thing to say to a guest. I am not sure that I will stay here again. I will say this -- the manager that I spoke to when booking the stay was great and took care of me very well. Jennifer needs to understand that when taking care of guests that there is a way to do so and a way not to do so. The hotel as per usual was great and everything else was great. Service and people are the true differentiators when it comes to hotels these days. On this visit she failed. ;(",2,1,-1,1
"lovely views but someone tried to poison me
It's hard to find a staff member who speaks conversational english, much harder to find someone polite, competent and interested in having you as a guest. Fortunately they do still have kind Indian staff members, I take it the Nigerian staff members, who also speak fluent English, have returned to Nigeria where by now the work opportunities and wages in the hospitality sector are higher than in the US. When this happens in India, I guess guests will have to try with French (Cote D'Ivoire), or Bangla with the Bangladeshi members of staff. One of the concierge's, an american, highly praised 2 restaurants we were stupid enough to visit, I take it he is bribed by these establishments - when a concierge tries selling you the coffee/bagels/pizza/buffet/convienience store on the corner as a michelin star, you better run - the place wouldn't pass health inspections in the Ukraine. The second place, a waterfront restaurant he described to us as if it were Gordon Ramsay's latest culinary delight, served the most bland food we have ever eaten, and a thick black hair in the ""macaroni and cheese"" containing something that would never have passed as cheese in Europe, substitute cheese perhaps, and a sweaty chef came out without appology and asked if I wanted a new one. We ate the same food at both places, which is why I am betting on the hotel lobster as the dish that poisoned me enough to rush into Mount Sinai severly dehydrated. No appologies from the hotel, not even the slightest show of concern, not even a reply from anyone when we adressed the hotel about the matter. Foolishly I placed 2 one minute calls to Europe from the hotel telephone and was charged at 50USD/minute - nothing indicated such a scandalous price, I'd expected 5 dollars, 10 even... the room was lovely however and the view was breathtaking.",2,4,2,2
"Great location
Hotel was great! Location was perfect. Newly remodeled rooms. Employees were very nice. It was under a little consturction while we were there but I suspect it's done by now. Location right on the Riverwalk was perfect!",4,4,0,0
"Not a resort!
Pros- great customer service. Beautiful views. Can hear the sea lions at night. Airport shuttle that will take you to places on shelter island. 
Cons- thin scratchy towels. Strange damp spot on floor of room Ancient furniture and televisions. Resorts are supposed to have bath robes. terrible food ( how do you mess up eggs and potatoes?). Need a car do go almost anywhere. Flat cheap pillows. Room phone broken.",2,2,0,0
"A nice hotel with great views
We stayed here for a week, and got engaged in one of the rooms! The hotel had great views over the river and the rooftop restaurant was lovely - breakfast was great. The hotel was clean and spacious, and well-located. We walked everywhere from the hotel. Didn't have much interaction with the staff, and it was quite expensive, but we were happy with the hotel.",4,4,0,0
"Perfect location, perfect price
I booked this hotel at the last minute on my Mariott app on my phone. Got a good price in the the right place. Hot and heated pool were a bonus. The front desk staff was very friendly as was the one helping with breakfast.",5,5,0,0
"wow is all we can say
We got what we paid for. Between police and drunks there was no rest. The office staff was not on the same page. The free breakfast was a joke. The room was clean. The bed was very comfortable. The walls are not that thick. You can hear everything from other rooms. Room service was nice. They only came in once in awhile.",1,3,2,2
"Great Place - Execellent Restraunt
Booked this hotel at the last minute to stay near Houston for buisness. Before arriving I was a little upset I paid more than I wanted to for the trip. All of my worries were gone as soon as I stepped through the door. I was greeted by very friendly staff members and my room was exactly what I thought it would be. Nice comfortable suite with plenty of room. The hotel restraunt was delicous and Paula (my server) was amazing. I would recommend this hotel to anyone looking for a quiet comfortable stay.",5,5,0,0
"About what I expected
stayed here for the weekend for the Formula One Grand Prix. Chose this hotel because it was the only one that was open for booking almost a year ahead and because it was the only one under $400 a night. Normally I wouldn't pay over $300 for a Comfort Inn but considering the entire city was sold out, I understand they are just following supply and demand. The hotel itself was pretty clean and had everything I needed. I was in room 119 and it looked like it had pretty new furniture and was very clean. It was nice having a working microwave and refrigerator and the TV had an excellent channel lineup though not in HD. the location is pretty central and close to major highways so it's easy to get anywhere relatively quickly though there wasn't much around the hotel other than other budget hotels and inns. I had requested and gotten an accessible room though the area to wheel around the beds was pretty tight and not the most comfortable. The bathroom was very spacious however. In the end, I don't require too much and the hotel served well for a “relative” low-price. The free breakfast was also nice for a quick grab and go to the track.",4,3,-1,1
"OK room with a ridiculous shower
My real rating would be 2.5 out of 5. The rooms are very small but clean, I was a single traveller so the small size didnt matter to me but for families the rooms would be painfully small. Bathroom floor had some cracks but it was still clean, what really frustrated me was the shower, the temperatures kept fluctuating from very cold to burning hot on its own, I was in a hurry in the morning and the shower going haywire didn't help at all, when I complained about it I was told that too many people were in the bathroom at the same time, wow that's a great excuse! The towels were Super 8 standard - thin, small and grey. Wi-fi speed was laughable, the only positives were a good breakfast, good location and free parking.
This hotel can be much better than what it is currently only if the management pays attention.",2,3,1,1
"Disapointed
When we travel, my husband and I look for Americas Best Values, because they are usually pretty good for what we want - a clean room and a good nights sleep. We recently stayed at the one on the east side of Indy and will not stay there again. There was a stick from a sucker on the bathroom floor with black stuff on it. The towels are heavily stained, probably washed but stained. The desk attendant was friendly enough, but they keep the doors locked, with a door bell outside. I guess that is okay, but makes me wonder what kind of trouble there is? The problem with this arrangement is that when we wanted to check out the next morning around 9:30, no one would answer the several rings.",2,2,0,0
"Great place
Henderson's Wharf Inn is very convenient with clean and comfortable rooms. The breakfast buffet was very good, and had lots of goodies. The nearby restaurants, shops and charm was definitely a plus!
The only negative was the bed. It sagged, and the pillows were not great. I was at a conference, and very tired every day, so I tolerated the inconvenience without complaint. 
I would definitely come again, but make sure I got a decent bed.",4,4,0,0
"I Really Liked This Hotel
My wife and I spent the last night of a long wedding weekend at this airport convenient hotel and were both very pleasantly surprised. TownePlace Suites is a limited service (no restaurant/lounge) hotel offering very clean, well apportioned suites at a at a price comparable to regular hotel rooms at other chains.
The queen bed is supplemented by a large desk/workstation, a mini-sofa/pull out bed, wide screen TV, coffee table, stove/oven, full sized refrigerator, disposal, sink, coffee maker, hair dryer, iron & board, minimal (though sufficient) pots, pans, plates & flatware. 
Everything you would need to set up basic housekeeping is available. Additionally, an outdoor grille is available for customer use. A small pantry is in the main lobby carrying snacks and soft drinks.
The bed was comfortable. The room was remarkably quiet for a place so close to a major highway. The staff was outstanding and the complementary breakfast was better than that offered by many other hotels in this price range.
I have only 2 very minor issues. TV reception on some channels was acceptable but not very good. The bathroom door hinges could have used a quick squirt of oil as it squeaked a bit when opened or closed. 
TownePlace Suites recommends the services of OrderInn for those customers desiring a meal without having to leave the facility. We took their advice and had placed an order with OrderInn. Our meals were delivered in about 45 minutes. The food was quite acceptable.
If I were to return to this area for an longer period of time I'd certainly stay at TownePlace Suites again.",5,3,-2,2
"A Pleasant Surprise
We stayed at this hotel for a night in March 2012. It was very clean and the staff was friendly and accommodating. The hotel is in a great location and very reasonably priced. It didn’t have any bells and whistles but who needs that if your only staying a night or two. I would stay here again!
The way the hotel is situation off the highway can be a little tricky to find. We did a few loops and the GPS was not helpful. I suggest you call the hotel for the exactly highway exit (as our GPS told us differently) and specially ask how to enter the property as it is next to a shopping plaza, highway, ramps, etc to avoid any delays in your trip.",3,3,0,0
"Outstanding
From the moment I pulled up to the property to have the car valeted to checking out of the hotel, I've never felt so welcomed or dealt with such a friendly staff. The rooms are modern and clean and every single staff member was very friendly and helpful. A very refreshing experience.",5,5,0,0
"Average standards but poor for Holiday Inn Express
We regularly stay at Holiday Inn Express motels because they achieve a good standard.
This however was not the case with the Holiday Inn Express San Antonio North.
The rooms present fairly well although it is clear here that cleanliness and maintenance are not always the priority. The mirrored door of the main wardrobe needed repair, which had been attempted but it was an extremely poor effort and the door continued to sway open, unable to secure it in a closed position.
On arrival the room appeared clean and bed linen was fresh. We stayed 3 nights and conditions continued to deteriorate during the stay. Beds were not made and the room was not cleaned to the original standard. We also had to follow up with cleaning staff to request replenishment of standard in room refreshments.
Breakfast supplies kept running out to the frustration of guests and it was really sad to see that new staff were being interviewed in the dining room whilst guests were having breakfast.
The walls and doors do not prevent noise intrusion and plumbing is very poorly maintained.
The elevator is very noisy so request a room as far as possible away from the elevator.",3,2,-1,1
"Where do I start?
My wife and I booked this hotel because it's convenient to Georgetown University, and we were attending our daughter's commencement (2012). The hotel looks fine from the outside, and the lobby is small but reasonably welcoming. Then you get to your room . . .
The rooms are very small, even by New York or London standards. We had booked a standard room - and were charged $1400 for 4 nights. The bed was a double - we haven't slept two to a double since the early days of our marriage, and that was some three decades ago! The bathroom was tiny, with a bath and toilet in one very small room (sorry about this next bit - so tiny that when I sat on the toilet, my legs touched the tub and wall), and the sink in the main room.
I could tolerate a tiny room - we weren't there for the room after all, but I did find the price/value equation out of kilter.
What could I not tolerate? The fact that our room keys never worked more than once, requiring us to take a very slow (hydraulic) elevator back to the front desk each time we wanted nothing more than to get into our room. After a few days of this, interspersed with promises to fix the problem, the maintenance man spent a half hour in the room trying to fix the lock, unsuccessfully. At that point, we did become a bit irate with the front desk. Our complaints were met with suggestions that we were moving the card key in and out too quickly, or, one case, with the suggestion that perhaps we didn't know how to use a card key. Blaming the victim is a time honored tradition, but not usually adopted by hotels with the pretensions of the Latham. My wife, who is far easier to get along with than I am, was treated rudely and condescendingly by more than one front desk person, and finally refused to deal with them any further.
To go on, we had one son staying with us, and asked for a roll-away bed on the Friday night. It never shoed up, and he slept on the couch. On the second night of his stay with us, and our second request, we did get a roll-away bed. At which point, of course, you could barely move in our room.
We also had an ""old fashioned"" tv in our room - a 19 or 20 inch clunker, the size of which I haven't seen in years. Perhaps not surprisingly, given its obvious age, the tv didn't work either!
Frankly, there is no real reason to stay at the Latham. If you want to visit Georgetown University, or Georgetown generally, you will likely still want to take a cab on hot, muggy, Washington days, and if you're in a cab, there are far better hotels you can stay in. Even if you insist on walking, there is a Marriott (if memory serves) just across the Potomac, which adds about 3 blocks to your walk. There really is no reason to stay here, be gouged, and treated as if you were a half-wit by the staff.
Having said that, perhaps it is a fair assumption that you are a half-wit if you stay here and pay the prices they charge for the facilities and services they provide.",1,2,1,1
"Excellent staff!
Non smoking room was smoked in but otherwise clean and everything works. Staff was awesome. Friendly, chatty, caring. This extends to the security guard as well. Location is right next to publix which is great, but be aware if you come in late, everything is closed by 10pm. There is a well stocked gas station store though that's open.",5,5,0,0
"No Wifi No Wifi No Wifi
Dated property, but convenient to the airport. Inroom ethernet connect to the internet, but no wifi service in the rooms... major inconvenience for anyone traveling in todays world. Complimentary snacks and food limited, but bar is pretty decent. If convenient location is important, this place is good but for modern amenities look elsewhere",2,3,1,1
"Poor quality, dirty, very disappointing
It was such a disappointing experience. We got a suite that included the kitchen. The kitchen was the main reason why we booked the suite but it was so poorly equipped. No staff members explained to us that we had to ask for plates, etc. When we asked for the plates, they brought us a box of dirty and dusty plates. 
The hotel was too expensive for what it was -- the quality was way below my expectation and what their advertisement says. 
Definitely not worth the money. I canceled my next stay. Will never return!",1,2,1,1
"Was just OK
I had made the my reservation with my room preference and had called a week before traveling asking to make sure my room preference was noted on my reservations. But when I checked in I had to ask to switch rooms.
As a Diamond member, there was no amenities in the room. No bottled water.
The gym is nice touch.
Certain people working for the hotel have serious attitude.",1,2,1,1
"Excellent location
We wanted to stay in Hollywood for this trip and this hotel is right in the centre of the action. A few minutes away from the Walk of Fame and a short drive to Universal Studios. We took the bus to Santa Monica and hired bicycles to ride to Venice Beach.
The Manager is very friendly. The only downside we found were that the beds were squeaky and made sleeping a little uncomfortable. Each time you moved to get comfortable, the bed would squeak...not nice :(",3,4,1,1
"Terrible service and rude staff
As I am an avid Elvis fan and wanted to go to Gracelands and stay at Heartbreak Hotel, I was totally disappointed with it. We booked a room for 3 people and our son had to sleep on a fold out baed with the springs poking in his back. The staff are rude and unhelpful when needing questions answered. I thought it was a 1 off the rudeness it wasn't anytime of the day or night and it didn't matter which member it was. We had to eat off paper plates, plastic cutlery and foam cups to drink from. There was a new role of toilet paper in our room still wrapped and it looked like someone had put faeces on it and left it there for us to use. I WILL NEVER stay there again.
We stayed there 6yrs ago when it was still owned by Lisa-Marie and could not have faulted it and no complaints.",1,1,0,0
"Great Location, quality, and service
The location of The Westin, San Diego provides guests a convient location to the water front, downtown, and restaurants. Rooms are clean, updated, and have really comfortable beds. If you are lucky enough to have lunch in restaurant in the hotel, make sure to ask for Nate N. He took very good care of my co-workers and I. Food came quickly and his customer service is top-notch. I usually do not provide reviews, but felt that Nate really deserved a few minutes of my time as he made my meals a great experience. Keep up the good work Nate. 
Nate, I was the one that asked you about your future/school plans on 05/17.",5,4,-1,1
"Unremarkable and Anonymous
What an indistinct property. I guess it is hard to make such a large hotel feel warm and comfortable, but my guess is they didn't even try. Don't get me wrong - it is not a bad experience, just not a memorable one in any way. The only sense I got was of being very anonymous and corporate. The service is fine, the beds comfy, the location reasonable and the property reasonably clean. My only real complaint is the European style micro bathroom in an American hotel. It's real nice having to cozy up to the toilet to brush your teeth or shave.
There just is no compelling reason to stay at this hotel unless you get a very attractive rate. Again - no serious flaws, but zero reason to come back.",3,4,1,1
"What service...?
I have stayed at this location before its renovation, and one time afterwards and the experience was OK. This 2 day stay was quite unacceptable. Seems it runs in the family... The shuttle bus driver was rude, front desk clerk was friendly but inefficient, from my room I telephoned the front desk 4 times, ringing 3 minutes each time. I finally had to physically go to the desk to request a computer cord, as they do not have wireless in the rooms, only in the lobby. Why is that guests are not getting wireless, but visitors and freeloaders get free wireless? Later in the evening 3 attemptes to call roomservice...no answer. I called front desk 4 times and finally got a response, and she would go over and ask room service to call me. After another 15 min I walked to the restaurant. They said the ringer was turned too low and did not know it...yet the counter clerk said he was busy filling room service orders...? How did they get through? The next morning I observed all the socializing among workers...phones ringing off the hooks...and employees too busy on texting on their cell phones to approach me while trying to check out. The last stay at this place.....and m a Platinum Sheraton level member. Shame on Sheraton.",2,2,0,0
"Do not stay here!!
This is by far the worst La Quinta we have ever stayed in. Upon entering the room we see stains on the carpet in several places. Only 1/2 of the lights worked and the main light in bathroom is half out. Hair all over the place, in tub on floor, ON DESK! Towels were like washcloths, carpet very dirty. Rust everywhere! We had to go to the local store to purchase clorox wipes to wipe everything down it was so dirty. Several stains on bedspreads. This place needs to be torn down or completely redone and they need to hire better housekeepers. Oh! Also, water temp went in and out...one minute cold next minute scolding.",1,1,0,0
"Near the Beach and Golden Gate Park
We picked this property primarily for it's location near family who live in the Sunset area. It isn't fancy, but the room we had was very large with a kitchenette and an ocean view. The bath looked to have been recently renovated. Because of the age of the property, electrical outlets were not easy to come by.
We ate in the restaurant (open for breakfast & lunch) and the food was not fancy but was quite tasty and reasonably priced (especially for San Francisco). It was very close to the famous Cliff House where we had a great dinner and another night at the Beach Chalet, which was a little farther, but still close.
We would definitely stay here again.",4,4,0,0
"Great staff, but lousy towels.
It was my first trip to NYC, so I can't compare the size of the room to similar properties in the area (it was very small by normal standards), nor can I tell you how many hotels in the Times Square area have views (our room didn't), but I can tell you that the staff was the best I've ever encountered. All very helpful, with advice on restaurants, etc. The rooftop bar was neat, though we didn't end up spending time there. The location is a half block from the heart of Times Square, so if you're in town to see a few shows, it can't be beat. Besides the small room (which may be normal for the area) and the lack of a view (which also may be normal), my only hangup was the poor quality of the towels. The bed linens were nice, but the towels needed to be retired and would have been a disappointment at a hotel costing a fourth as much.",4,5,1,1
"Good Shopping Location
This hotel is located in the centre of town and is a perfect location if you are in San Francisco to shop. You can walk to all the shops you can imagine from the hotel. Out the front of the hotel you can catch the famous Powel - Hyde St tram.
We were disappointed with the hotel, it didn't have tea/coffee facilities in the room, no mini bar either. It smelt old, even though the rooms have been renovated. They supplied a coffee machine if you asked and they also supplied coffee and tea in the foyer until 8am, which if you are in San Francisco for leisure is too early to be dressed and in the foyer by 8am.
When we arrived - there was no doorman to help with our bags and we struggled our way up to reception and then onto our room. When we checked out I called for assistance with our bags and then waited 20mins for someone to arrive. 
I wouldn't stay there again....I like my cups of tea in my room.",3,2,-1,1
"Will never stay here again!
I had a two day conference and stayed for one night, and that was enough! I was a vendor and had a lot of boxes to take to the Fitzgerald Ballroom right off the main lobby. When you enter on the main level there is only an up escalator and no elevator and the escalator was broken. I had to have two bellman carry everything up. What a hassle. Had same problem the next day. I asked the bellman what do you do if someone arrives in a wheelchair? He shrugged his shoulders. I had a small dirty room on the 16th floor...carpet wasn't vacuumed very well and toilet was clogged. The handyman unclogged it but left a filthy mess in the bathroom. I ended up cleaning it up not what you want to do at midnight. Why did I pay $350 for this room? Also on the 2nd bed too many stray hairs that weren't mine on the bedspread.",2,2,0,0
"Nice hotel; attractions within one mile
We had a large queen suite with sofa, easy chair, desk, and TV. Water pressure, lighting and air-conditioning: excellent. Furnishing, carpets and curtains were in ""mid-life"" but kept clean. Only one nightstand. Coffee-maker located in an alcove immediately outside the bathroom on a good-sized counter. No clothes drying cord in bathroom. Walls: Thin. Could hear water/shower running next door; otherwise quiet on 12th floor. Wired and wireless internet available. Must ask for the free WiFi code at the desk. Walking distance (about one mile) to major historical attractions such as the Liberty Bell. Banks and restaurants close-by. Chinatown about half a mile away. Can get cheap ($5-$7/pp.), non-touristy, authentic, good food at Ting Wong Restaurant on 10th St. in Chinatown. Because the hotel is located in the heart of downtown, stay on major streets when walking at night.
Please check ""yes"" if you found this review helpful.",4,4,0,0
"Dated
I usually stay at very modern-designed hotels and so was quite excited to stay at a historic place in the San Antonio Riverwalk area. I was immediately disappointed by its location - it is not on the actual Riverwalk as its name suggests (and other hotels called ""Riverwalk"" are), just close to it. Also, though the lobby is very beautiful and you can tell it was once a luxury destination, the rooms seem as if nothing has been done to keep its reputation up since the days of Grace Kelly's visits...
Good location and good price for what it is - but don't expect too much.",3,3,0,0
"Excellent Customer Care
The hotel is beautiful and the location is perfect in regards to proximity to the Riverwalk, but the customer service was simply outstanding. I became sick the last night of my trip and Associate JJ/Juan brought up complimentary water, seltzer, and Sprite to help me make it through the night. He also went and purchased medicine and brought it up to the room as soon as the store opened. I highly recommend the hotel and will definitely be going back.",5,5,0,0
"Great Hotel!!
My husband and I stayed here 10 nights and absolutely loved it. I'm very picky about cleanliness and this motel filled the bill. We were in a room overlooking the channel and the views were great! Yes, it has hotel decor but IT'S A HOTEL!!! Fantastic location. It took us 13 to 15 minutes to walk to the mall; metro is 6 minutes away. FREE PARKING - this is unheard of in DC. I highly recommend this hotel.",5,5,0,0
"Hyatt in the center of Boston
This is like all chain hotels, everything is the same. Comfortable rooms and beds and this one is in the center of Boston, easy access to almost everything. Also we had a nice rate (priceline) so it was worthwile. We did not use the restaurants or other amenities. The common areas are freezing (at least for us that are coming from Europe).",3,5,2,2
"Nicer than the location would suggest
It took me 3 trips around the block of one-way streets to make the turn into the hotel parking lot and not the one next door. It is not in the cluster of hotels closest to the airport, but I booked it because it was inexpensive and I wanted Marriott points. I was flying out of Hobby the next day and wanted to minimize the hassles. I was surprised when I checked in with both the decor and the staff. I was further surprised when I went to my room and the air conditioning was turned off so I went down to the bar while the room cooled down. I enjoyed popcorn and a beer sitting in a booth in front of a flat-screen TV catching up on the days' news. My room was comfortable and quiet even though small by Courtyard standards. The only significant negative was the intermittently flashing green light on the smoke detector located directly above the bed.",3,4,1,1
"Needs alot more improvement
We just had a 3 night stay at the Blake, that we renamed, but cannot post the rename on a public forum. I will say that the young staff has allot to deal with. They seem to have spent our 3 days there, apologizing for the condition of the hotel. Shame on the corporation that owns this hotel, your staff is its only shinning star. (I am not an employee of this hotel)
Our 1st of many complaints was that our room had no A/C & the room smelled. We were switched to another room, same funky smell. It seemed only one elevator was actually working. I timed a few trips. No kidding, 5 minutes wait for an elevator. Every time we used our room key, they did not work. We had to wait for the elevator to go down AND back up, 7 different occasions. Our house keeper accidentally picked up some of our personal hygiene items with the towel laundry. Our room was never really cleaned, trash emptied or room dusted.
 On our last morning, we did not have hot water for showers.
The room decor is brown? 
The upside, the pool & cabanas are quite nice. Good location. Great view.",2,2,0,0
"Big, big hotel, poor service and limited amenities for business travel
First off, I am a gold member of Marriott Rewards, so I obviously have no problems with Marriott, but I won't be back at this hotel unless it is beyond my control. It is a big convention hotel and obviously is geared to that and not to business travelers. The business center is small, internet is extremely expensive and the service is bad. The concierge lounge opens late (and is temporarily on the 2nd floor now) and there is no other place get a soft drink before that (the staff helpfully suggested that if the grocery store across the street was not open, I should try the Westin). 
They have done some updating which helps hide the brutalist concrete construction a little better but it still is ongoing and some things are not working well. Their electronic keycard system worked only about 25% of the time while I was there. Taking their extremely slow elevators back down the the desk to get a new key every time it did not work was not fun.
The location is convenient if you need to be in the back bay area, but there are other better choices less than a couple of blocks away.",2,2,0,0
"Nice Hotel, fun location
We stayed at the Sheraton for 3 nights over a weekend. We really enjoyed the location and found Austin to be very safe for walking and easily accessible from the hotel. We rented a car but did not use it once so tip for travelers if you are staying at this hotel and plan just to be in Austin city center, skip the rental car.
The rooms on the higher floors have a very nice view if you are on the view side of the hotel. Skip breakfast and coffee in the hotel and instead walk accross the freeway on 11th street to find much better breakfast options.
If you want to see music, the access to Red River Street from the hotel is great and every bar will have a live band.
Enjoy!",4,4,0,0
"Doesn't live up to expectations
This hotel variously bills itself as a 'premier Chicago hotel' and as a 'luxury' hotel. It's not a bad hotel, but neither is it premier nor luxurious. It is centrally located, but adjacent to the el, Chicago's elevated commuter rail system. Consequently the room was pretty noisy starting at about 5 am with the morning commute. The room was need and clean, but tired. It appeared to have had a recent redo of the wallpaper, bed spread and curtains, but the doors, plumbing and hardware were old and tired. The gym was adequate but not terrific. The staff were pleasant including roomservice. The dinner that was delivered to my room was pretty good, though the rolls were burned.",3,3,0,0
"terrible experience and billing issues
I stayed in the Westin Gaslamp hotel for two weeks in November. From the first day it was a terrible experience and their billing mistakes are still not resolved. Valet parking only with no luggage assistance offered. They lost my company credit card number before check in, so I had to frantically make calls on a Sunday, They never called me when my room was ready, so I had to walk the downtown streets for three hours. I could hear other guest's TV from my room.
After one month of phone calls and emails, they still haven't and probably will not fix their billing mistake of $32, even though they made $3,800 from my two week stay. There's plenty of other hotels in the area, so please look elsewhere.",1,1,0,0
"good price hotel but needs a good clean
ive just come back fron stayin at this hotel to be honest i was scared of stayin there after reading some of the reviews.... but after travelling for nearly to days needed a sleep so wen mornin came woke to find we were right in the heart of it ideal location five star for location but the hotel needs a good overhaul a revamp i.e painting,carpets,bedding the cleaners are not good at there jobs for times had to report at recepition rubbish underbeds from people who were in room from us so if the owners of carter hotel read these comments do yr self a favour revamp hotel.",2,3,1,1
"Great Location at a Great Price
The location is great for several reasons. First, the courtyard is beautiful - you have a great view of the beach.When you venture outside of the hotel you have the beach across the street and all of the shops, bars and restaurants OB has to offer. The rooms are small but have everything you need (even a mini fridge and microwave). The room was clean but the bathroom was cramped and I felt I had to wear my flip flops in the shower. All that being said, I will be staying here again because of the location and great value for your money.",4,4,0,0
"very good value for the money
if you are looking for a nice small hotel next to Fenway Park this is the place to stay. I was extremely lucky to get an upgrade to a king size suite. Would I have known it to be such a spacious room, I would have booked it from the start. Bedroom, seperate living room, small kitchenette and bathroom make this the ideal room for stays of over 4 days. The location also makes it ideal for discovering Boston on foot or by subway. The rooms were very clean and being on the 6th floor there was al excellent view over Fenway. 
Continental breakfast was of suprisingly agreable quality and variety. Overall service including front desk was extremely efficient and helpfull",4,5,1,1
"REST
We were able to relax and rest in the middle of Phoenix. We never heard one airplane, even though we were 7 minutes from the airport. Traffic noise was non existant--even in the hall ways! No noise from the rooms above or befow us! Ahhh, sweat rest!
Hammes Family",5,2,-3,3
"Nice managers.
Right next to Presidio with some very cool bars and restaurants within walking distance. Reasonably priced in comparision to others in area. Tight parking lot but it's free to park there. Older somewhat run down rooms. Did not like shrubbery covering my window as I could not open window and get any fresh air and the room was somewhat musty as a result.",3,3,0,0
"Shocking rundown hostel
Bought a bed for the night and the reviews and website looked great. Torn towels, view onto a wall, hostel setup in revolting decor. Complete misselling to use the word hotel in the title. Avoid at all costs.",1,1,0,0
"Feeling decieved
I got the room via Priceline for a Chicago Bulls game. Apparently I should have seen what was going on in the area. The Hyatt's parking was $30 a night because the 2012 Auto Show was happening! Because of our busy day we only booked one night of the over priced parking and one night down the road. 
There isn't much dining selections outside the hotel so my boyfriend and I settled for the sports bar place there. The waiter was really nice and talked to us and told us to sign up for Hyatt Gold Passport because if you book two nights, you get one night free. I asked him if it counted if I bought Priceline. He assured me that the program did. They slipped my bill under the door and it had an unknown gratuity charge that I was never charged before at any Hyatt. I went downstairs to the receptionist and explained it to him so the charge was removed. (I left cash on the table) I also signed up for Hyatt Gold Passport. Somehow the nice receptionist decided to charge me another night of $30 parking! I emailed Hyatt about my issues and they responded that buying through Priceline doesn't count and they will email me back about my parking charge. I'm still waiting. It's been over a week! 
So overall the parking was outrageous! The hotel was clean. The bathroom was outdated. So unless you are working at the McCormick Convention Center. Stay somewhere else!",2,3,1,1
"Good hotel, shame about the bed
We chose this hotel based on its price and the Comfort Inn brand. We have stayed at quite a few Comfort Inns across America, but this was the first one with a rock-hard bed. I actually woke up the next morning with a sore back. What didn't help was the plastic cover they put over the mattress. A tip: Take this off, and the bed gets slightly more comfortable. Aside from that, our stay was pretty good. We arrived at 7 in the morning and were told there were no rooms available for early check in, so we waited in the lobby after a long flight. At 12.30pm we were able to check into our room. The hotel is close to the subway and is situated in Chinatown with lots of places to eat nearby. I think the best part of this hotel was the breakfast. They had a wide selection of waffles, toast, pastries, yoghurt, cereal, fruit, etc. But make sure you don't get down there too late otherwise there won't be much left. Overall, this hotel is good for the price and location.",3,3,0,0
"Too expensive for the service offered!
This place is nice, but definitely too expensive. The lobby area and restaurant is well done, and very attractive. The rooms are average, nothing unique or different from other hotels. The Wifi was not free, and the fee to use it was outrageous! I've stayed at hotels of similar rank and quality of service, that have provided free Wifi! The valet parking is too expensive (almost $50 a night!). If you are there to look around SF then don't bother with renting a car. Rely on public transportation, get a citypass, or just find RELATIVELY cheaper parking (25/day) nearby (Jessie/Union Square Public Parking). Basically, when you enter the hotel and see the lobby you will be awed by the appearance, but don't expect to feel the same when you enter the rooms! I must say, the connecting doors between the rooms is a minus point! I was able to hear our neighbour's conversations! Early in the morning, you can hear the nearby doors closing quite loudly. 
Overall, I don't have any complaints about the cleanliness of this place, but I'm sure you can find other hotels as clean as this one for cheaper rates. Unless you don't mind paying too much for the regular service you will get at any similar ranked hotels, don't bother going here!!",3,2,-1,1
"Came to relax and unwind
The staff was very helpful during check in and upon discovering the room i first checked in had a maintenance issue ! I was issued another room immediately ! I do appreciate the promptness and care involved in that particular situation ! The hotel is clean,staff is pleasant, I noticed more hotel security than I've seen usually ! Was a busy weekend was glad to see there presence ! But my major issue with the establishment is hotel staff passing the buck ! Im a frequent traveler and the world over have never had a problem with advanced payment ! Some people can't rest until there responsibilities or obligations have been met ! Each Person i spoke with at the front desk including the hotel asst manager refused my payment until check out ! That is very bothersome knowing I've done it elsewhere and even across the street at the Sheraton Gateway no one has ever had a problem taking advanced payment !",3,5,2,2
"great view on the Times Square
the location is excellent, it's in the heart of manhattan. and the view from the window is amazing. 
the rooms are fine, the bed is very comfortable, the pillows are so soft. there is a coffe maker in the room. 
the thing I don't like about this hotel is the price. I expected something more for that price. but that's Manhattan..",4,4,0,0
"Great place for a great price!
My friends and I were looking for a hotel near Old Town so we could get to the trolley/bus with ease. This place was great. Everyone was so nice and accommodating and took great care of us. We were disappointed that there was not a free breakfast, but other than that, no complaints!",4,5,1,1
"Everything expensive, but pretty
It's a pretty hotel and the rooms are nice. I guess it always puts me in a huff when hotels charge over $12 for wifi, have no complimentary breakfast, and no one will help me heat up my leftovers (no microwaves around anywhere). It's a pretty building but expect to pay a lot extra for everything. I know we're downtown so rooms are going to be pricey and parking will be ghastly, but why no free wifi, breakfast or microwave in the ice room or something?",3,3,0,0
"Clean and friendly
It isn't necessarily posh, but who needs that anyway? I was recently in Charlotte on business and found Candlewood Suites to be a friendly and clean experience. Though I had a bit of trouble with my toilet, I found everything to be in working order and the staff exceptionally friendly and helpful. I would definitely go back.",4,5,1,1
"Sketchy
I booked through booking.com for four nights. Two days in advance I called (the hotel, not booking.com) to drop the reservation for the first night. They said there was no problem at all. When we arrived they charged us for the first night too, refusing to acknowledge that I had called at all. I had previously wrote twice, asking for a quiet room. The room (603) was sketchy, noisy and the toilet didn't flush properly, so we checked out after the first night and moved to the hotel next to it. I could not sleep due to the mattress. Internet connection was super slow and I had to disconnect and reconnect multiple times, even at 6am when I woke up. Breakfast was ok, probably the best thing in the whole experience.",1,1,0,0
"Good Stay
The hostess girls (Rachel and other girl) were very friendly and helpful during our check-in process. The hotel itself was very clean and accommodating. It is small and right next to the busy interstate. It is probably not so good location for light sleepers. The inside rooms are facing each other and are noisy because of the air conditioners located on the roof of the building. It is located quite far from all the tourist attractions. But there is Wal-Mart and Von's and bunch of restaurants almost within the walking distance.",4,3,-1,1
"TRAIN!!!!!
I am dumbfounded that anyone could rate this hotel any higher than one. They must have been made delusional by the ding, ding, ding of the train signal and the accompanying rumble and horn blasts of the train rolling by all night. This hotel is almost on top of the train track. When I got into my room and noticed they provided ear plugs, I though they may be over compensating. I had a room higher up and as far away from the track as you can get. It did not matter. The trains did not stop all night long and were by every 30 minutes to an hour.
I will say that the rooms are fairly updated and very clean and the hotel staff was very courteous. However, that cannot make up for having the worst night of sleep at a hotel that I've had in a long time.",1,1,0,0
"Ok, no frills
I wasn't overly impressed with the hotel. The staff seemed to just be there for the check and the room wasn't all that clean. The internet was hit and miss and while trying to take a shower, it took a few minutes to get hot water. For the price, the stay could have been better.",3,3,0,0
"Ok place-not the greatest
This place wasnt bad. The rooms could have been cleaner, but it was ok. I enjoyed the wifi. Was a little creeped out by the woman standing near my door all night. On the plus side the front desk was friendly!",3,3,0,0
"Pretty good but for a few things
The hotel itself is nice. The rooms are spacious, up to date and very clean. We had a suite with a great view of Coit Tower and the Bay. Bed was comfy if you like a soft bed, which I do. The furniture in the sitting area wasn't very comfortable, especially the couch...hard as a board. The staff is very responsive and friendly. The area is nice, not too touristy and walking distance to The Ferry Market, China Town and North Beach. There are some cons, though. The hotel is next to a fire station and we heard sirens all hours of the day and night. Very annoying! The other negative is that this hotel is in the financial district which basically shuts down on the weekends. It was very hard to find a place to eat in the area on Sunday. Lastly, I was not a fan of the fragrance that was piped into the lobby.",3,4,1,1
"Great location, but dated rooms
I recently stayed here for work. While I found the service to be great, as usual, and the location (right outside the park) to be ideal, this Four Seasons is in need of an update. My room was very clean with a comfortable bed and nice linens, but the decor was stuck in the 80s (maybe early 90s if you're being generous). Also, while the room did have a ""full marble bathroom"" (as described on the hotel's website), it had a tub/shower combo, which just isn't very modern at all. If you can't have a separate shower and separate soaking tub, then just cut out the tub entirely and do a nice large shower. I never would have actually taken a bath in that tub, so what's the point to it? 
And even though I was on the top floor, I found the traffic noise (sounded like large trucks) to be rather loud -- loud enough to wake me up at 5:30. I believe they have inside-facing courtyard rooms, so I would ask for one of those if you're a light sleeper.",3,3,0,0
"Location, location, location + best bartender anywhere: YOUSEF
The only way this location could be any better is if it sat on top of a Metro station. And the bar, 21st Ammendment, has Yousef, the best bartender I have ever known. Our second night we walked into the bar and we had barely sat down at a table (the bar was full) and Yousef had brought us our drinks; I didn't even think he had seen us walk in. He is amazing: never flustered, never bothered, always cool.
We took the metro everywhere except to the Mall as it, theMall, was only a few blocks away. Besides location, a hotel is a hotel is a hotel. My wife and I have been in over a 100 hotels and motels in the last 5 years and believe me they all seem the same after a while...a little difference in size and cost, but these two are not related, and furnishings, but how much time are you spending in the room?",4,4,0,0
"Clean Enough; Stay Here For Location & The Burger Bar
For midtown hotels, Le Parker Meridien satisfies my usual requirements when traveling for business. I'm not crazy about the gym that you have to pay to use, BUT Central Park is close enough and jogging early in the morning in the park is 'ze best way to start a tiger lady's day. I also like being near Columbus Circle. Yeah, the restaurants are tasty (but pricey) BUT Whole Foods is the best way to end a day... salad bar, yo. This is a wonder to behold in and of itself. Not to mention the J Crew and Sephora for last minute clothing and beauty needs. The hotel is clean, the staff VERY friendly, the Starbucks across the street is among some of the slower services I've seen (go two blocks south or east and you'll find faster ones), but the Burger Bar is the late night, I'm-so-hungry place to grab a tasty meal.. only to run off the calories in the morning! The bar at the hotel is very lovely.. a great meeting place for a cocktail with a client. Oh, the keys are ridiculously large and you have to check it at the front desk if you want to run hands free. It's weird. But its orange so its kind of cool, I guess.",3,4,1,1
"A Fun Family Trip
This was my second visit to this hotel. My 7 year old daughter loved the pool with the colored lights and the fire pit where you could roast s'mores. We had a blast. 
Yes, this is an older hotel. Yes, it is a little bit of a distance from the heart of the riverwalk. But what it makes up with it personal service and friendly staff. 
We had a great server (Laura) for the breakfast buffet and encountered friendly staff at the front desk, the tiki bar and the parking area. 
This hotel is a great value for families who enjoy spending time together and just want a place to relax after a fun filled day in beautiful San Antonio. We will be going back!",5,5,0,0
"Not clean...but flexible check-in times
I requested a room with a fridge which are only accessible by stairs on the second floor; no elevator. The hallway smelled of smoke although it was a non-smoking room and it passed my white sock test (read my other reviews to understand). The bathroom was gross! The floor was caked with a cleaner buildup--think Swiffer wet jet but never using water to remove the residue. The air conditioner was so loud and old!
The breakfast was good and very diverse. The check-in times were very flexible, I checked-in early and during breakfast a family checked-in early and were even able to enjoy the breakfast since the hotel employees were late to work. 
The only downfall was a not so pleasant guest with a sense of entitlements to immediate access to the hotel's computer although I only spent six minutes on it. If she felt entitled, I think she should have paid for a room next door at the Fairfield Suites.",2,2,0,0
"1 bad apple spoils the whole bunch
We stayed in apleasant room on the top floor of this artsy highrise hotel. Not too ritzy, but had alot of character. Ee enjoyed a fun happy hour in the swanky rec room downstairs after having been to a play at Denver Performing Arts Center. We loved downtown atmosphere.
the problem arose after I left. I realized I had left a pair of casual sandals in the room. I called 2x after I got home to let them know I had left my shoes in the room. I was told that no 1 had found the sandals. How can that be? I left them there. Having been in the hotel business for several years, I am well aware that when someone leaves an item in a room it is held for several months before it is disposed of. Those were MY sandals! You shouldn't have to use a safe to keep your shoes from disappearing. Thus the whole experience of the Magnolia was unfortunately clouded by someone's dishonest act and the customer service lax attitude about it. It leaves an air of cheesiness and unprofessional management. Too bad.",2,1,-1,1
"Unprofessional staff
For a hotel like this, they have really unprofessional staff who don't know how to deal with the customers. 
Breakfast is awful, you have to peel the eggs yourself; there is no variety at all.",2,1,-1,1
"So tranquil
just love staying here - the front desk is so helpful, the rooms cool and stylish and calm - a great oasis in the noisy city. Oh, and my bf proposed to me there, so it will always be a romantic place in my heart.",5,5,0,0
"Out of the way
I stayed here for three nights at the end of a tour of Canada and New England. Why the holiday company use the hotel is a mystery. The hotel is situated in the middle of nowhere. This might not be such a problem if the hotel had a restaurant but it doesn't. All that it has is a small, fast food outlet that operates at a snail's pace. The breakfasts that I had there were poor too, there wasn't even any cereal on offer. The bar is no better either, it's tiny and we waited for over 5 minutes whilst the barkeeper chatted to another customer totally indifferent to the fact that there were customers waiting to be served. One of the waiting customers eventually asked the barkeeper if she would mind serving them. Not the efficient service that you usually associate with the U.S.A. If you haven't got your own transport then you will need to get a taxi to go into Boston (cost me $20 to get to Quincey Market) or go via the subway, which is situated reasonably close. The hotel rooms are fine and the staff helpful, it's just the terribly inconvenient location and the lack of a restaurant that make the hotel unsatisfactory.",2,2,0,0
"Great Staff and Location
The front desk staff and the wait staff at breakfast at Balcony went above and beyond each day. The standout was Lewis, a bellman on staff. He was awesome, he was like my personal concierge. He knew about all of the local spots to recommend me to.
The downside was the staff at O the restaurant. They were not attentive at all. I tried them a few times and would just give up and go elsewhere.
I was there for 7 days and I would definitely return.
The best thing...the location in the Philly Gayborhood. The location is within walking distance of all of the gay spots. It was a very vibrant area. I chose the hotel based on this fact.",4,5,1,1
"Update please?
The ""Spot"" was definately the highlight of the trip. The worker put me in a handicap room and when I requested to be changed to a room with a closet, he proceeded to inform me that it is company policy to ""give away"" those rooms. The second room was better. It was quite and had a closet and a shower curtain, however, it smelt of moth balls. All in all, it was a place to shower and sleep while I stayed in LA for work. I would definately not recommend this location. Although conveniently located, the last update was probably the early 1990's. All week long there was a sign signafying a wet carpet. Really lacking in the welcoming atmosphere. I have paid much less for a way better experience. The lobby is beautiful but the rest is lacking.",2,1,-1,1
"Parking garage nightmare
Upon valeting my car on our arrival day the attendant inspected the vehicle to ensure their was no damage to our car. He made it known that our car had a couple scratches on the left said. I said yes and that it was something I have done. He marked it down on paper. After our two night stay at the Crowne Plaza Hotel we asked to have our car brought up to us. Let me make it known that we left it parked in the hotel garage the entire weekend we stayed in NYC. After the attendant brought up our car I noticed my right rear bumper. It had an enormous significant scratch/rub on the bumper. I instantly called over the attendant. He argued with us that he did not do it. I stated that my car was not like this prior to entering the parking garage that friday night that we arrived. He called us in the office to get a ""claim"" slip and continued to give us a hard time saying that they didn't do this. I told him I would call the police to file a report. We did call the police and notified the security at the hotel. I was assured by hotel security staff that if I did not get anywhere with the parking company after I filed my claim to call them back and they would help take care of it. My husband called the claim number on Monday after we returned home. The woman who answered said it would take up to five days to receive the claim and that she would call back. She did not. That Thursday my husband called again and the woman told him that our case had been closed due to the attendant at the parking garage stating that he was not responsible for the damage done to my car. He was outraged at what she had said. He told her that we had pictures that we had taken before we left the parking garage that day. She said that if we sent the pictures to her to review that they would again open the case and call us back. In the meantime I called the hotel security again to assure me that they could help me get this claim going along since the security man at the hotel took down all my information and filed a report with the hotel regarding this incident. Needless to say I was not confident in the response I received from the security man that I spoke to. I was told prior to leaving the hotel not to worry that they would take care of me and upon speaking to them today I feel as though they are giving me the run around. I am uneasy about this entire situation as I feel as though they have been playing games with me. Please, if you plan on staying at this hotel think twice regarding the parking arrangement. I have a fairly new vehicle and they did damage my car and tried to cover up the damage. I advise people to be cautious and if you do park your car here request copies of the vehicle report upon your car entering the garage. Maybe even have them sign off on it. I do not have any paperwork to cover myself at this point and may lose money on this. Perfect way to ruin a great weekend in NYC!!!!!!! BE AWARE!",1,1,0,0
"Bates Motel
If you like more bugs(fruit flies & flying ants) flying around your room than outside... staying here. Weird but nice staff. I sprayed the room & sheets down with lysol & slept in all my clothes to feel somewhat safe. Its a place to stay & thats what I needed b/c Im in between relocating for a job but it was bery below my standards... not b/c of size but b/c of all the bugs (probably due to a 1-1.5"" opening under the door... which i stuff w/their blanket), the microwave did not work, and the small refridg had dead fruit flies in it.",1,1,0,0
"Good Location
We were there for a conference, the Hilton where the conference was held was all booked up. So we book the Hilton at Fisherman's Wharf location. It worked out perfect for me while my husband was at the conference I just had to walk a few block down for lunch & lots of shopping. The problem I had with the hotel was first it was expensive for the location (no perks, no breakfast, no evening entertainment, there is a $35.00 per night to park your car. And we were in room 301 on the street side construction going on and its on the corner lots of traffic noise. But for locations and the hotel was clean. No swimming pool or spa.",3,4,1,1
"Comfortable Stay
Wish I'd had time to enjoy the rooftop pool/patio area, however, work dictated my time...This hotel was very clean, safe and pleasant despite somewhat small rooms. While the room service menu is limited, the food was excellent. I'd definitely go back.",4,3,-1,1
"Not worth the money !
Having booked a room in this motel because of its convenient location , I was really shocked when I arrived . Stains on carpets , mold , roaches , old furniture, tiny breakfast room , unfriendly staff , low standard for high rates . But compared to hotels nearby still a bargain . 
Stay somewhere else . Spend some bucks more for a better hotel . This place is not worth the money .",1,2,1,1
"You take the good and you take the less than good
My partner and I stayed here over the Memorial Day weekend. I did extensive research to find a hotel that would have a good location and represented good value. I think I rebooked our room here four times as the deals kept changing. One word of advice-don't use your AAA or other discounts. When I just went through regular booking, I got a higher discount (the ""book now"" gambit-but it paid off) . The staff was very friendly although they really enforced the ""not until 3:00 p.m."" check-in. We arrived shortly after 2, but were able to settle into the lobby for the wait. 
Yes the hotel has seem better days--it is obviously a throw back to a very different era. The lobby was a little dark but it is clear at one time it was very grand. We booked a standard king room but thanks to agreeing to post on Linked In, we received an upgrade to a Jr. Suite. Originally I had looked at that room and even booked it but cancelled when I realized the standard king in the towers would get the access to the concierge lounge for $60 less a night. When we got the upgrade they also allowed us to keep the lounge access. This highlights one frustrating thing-the way they bundle the rooms did not make a great deal of sense. I would have assumed the Jr. Suite and suites would have the lounge access as a matter of course. 
The room (recently rennovated) was clearly two small rooms that had been put together. There was a sitting room with desk and chairs as well as a full bath. No couch and no refrigerator. The bedroom had a very comfortable bed, a decent closet (with safe) and another full bath. Even though recently redone it was still a bit shopworn--but comfortable. One of the other minuses was no internet unless you paid. This gets to be one of the issues with travel these days--most hotels provide a free internet access, but the higher end ones still seem to think it should be treated as an exotic revenue center.
The lounge was a very nice amenity. A more than decent continental breakfast with breads, meats, fruit, yogurt, and Starbucks coffee. We only tried the evening event once--again it seemed very nice. It was a cash bar though so you got the food but paid for the drinks. 
As mentioned by all, the location is the strongest point. We took the train in (to the Back Bay station) and it was a 10 minute walk to the hotel. Getting to South Station was a bit trickier. However, we were able to walk almost anywhere in the city-the longest walk was to the North End, it took about 25 minutes,but Chinatown was right around the corner and the Commons was only about 4 blocks away. There are a host of chain restaurants (upper end mind you) all around the hotel and there are a huge number of trendier small spots within blocks. 
Would I stay again? Probably. There are nicer hotels and if you get a deal they will be more pleasant, but if you are visiting and want a good comfortable base, this does the job very very nicely.",3,4,1,1
"Totally inflexible hostile management cares nothing of travelers
Tried to check in late on a snowy night traveling with our teen daughter, having just finished the college tour swing through NC. The room for 2 adults had been pre-paid online through a major booking website (name starts with ""hot"", but not so, as it turns out). 
Reception person Eric refused to accommodate our completely reasonable request for two beds (of any size) because, obvious to him as well, a 17 yr-old girl does not want to sleep in the same bed as a parent. I had called ahead and yes, they had plenty of rooms in inventory with 2 doubles. (In my experience, it's far more common to find hotels running out of king-bedded rooms these days.) 
Eric flatly refused to assign us to anything but a one-bedded room. We pleaded, begged, and cajoled. He also refused to consider a rollaway alternative. He admitted that he had plenty of double-bedded rooms in his inventory that night, but callously blamed the online booking through which we purchased our room the night before, which, again, is not so ""Hot"". 
We tired of arguing, and went back out into the parking lot to sit in the car on the phone begging with the not-so-""Hot"" people for some type of assistance. I waited for 20 minutes on hold. Spoke with a very surly ""Ed"", who sounded like he was working for the DMV, not a private company wanting to grow business and please people. After gyrations from fury to capitulation, he called Eric, and got La Quinta to cough up one of the many empty rooms with 2 beds for 2 adults (as booked) from La Quinta North's substantial inventory of empty rooms (wonder why?).
The main reason I would stay away from this hotel is not just that the rooms are noisy and not that well maintained (it's an older property also), but that the uncaring and unbending attitude of the staff person at the desk was something out of a holocaust camp movie. He could absolutely have cared less about whether you even had a room at all. And it's not that making a small accommodation to a customer would have cost anything, or jeopardized his job. He admitted that offering a 2-bedded room would NOT have gotten him in hot water with Management. He just couldn't care less. You'd think we were asking him for a 3-room oceanside suite for free! 
And that attitude why you should stay far away from this place.",1,1,0,0
"Smelled like smoke
Got a great price online for the weekend but was very disappointed as soon as we entered the room. This hotel was not previously a Hilton and WAS previously a hotel that allowed somking in the rooms. The carpet was dirty but the beds were soft. The pool was nice but there are ducks on the property and lots of duck waste around side walks. Will not stay in this particular Hilton unless it is renovated. I simply can't deal with the smoke smell or dirty floors.",2,1,-1,1
"Piece of history
The Bitmore was chosen for me by the conference organisers -but I am glad to have had the chance to stay. The conference centre was spacious and good. The main building of the hotel with reception and restaurants is fabulous and historic with the architectural influence of Lloyd Wright. I loved the palm inspired tiles of the building walls, the pretty gardens and the friendly staff. The Valley wing I stayed in was comfy and quiet though a bit tired in its decoration - though that might just be because I am not a brown colour decoration fan. 
Agree with kdmre's review that the separate cafe's service level is lacking in friendliness and that the room staff do start calling at 8.30 - plus do not seem able to read notes - I was asking for a room service order card and was never left one.
Is a free hourly shuttle bus (9am-6pm) to the small Biltmore Fashion Mall - has a Macy's and some boutique stores. The hotel has limo drivers on standby and their flat rate of $35 to the airport and $10 to Scottsdale Mall is great and nicely done compared to the terrifying taxi ride from the airport to the hotel. 
The available restaurant food was too large in helpings for us though it was easy to get nice fresh vege and fruit dishes -they were even quite good at hot tea (incl.herbal) and ""high tea"" in the afternoons for those of us who like that. Meals were overall quite expensive as would be usual for this kind of establishment.
All in all an interesting place with great facilities and mostly good service.",4,4,0,0
"excellent location/poor sound proofing
Great location at the gates of Chinatown. Hotel is currently being upgraded.
Tour buses park right outside making checking in with a car and luggage very difficult.
Friendly check in staff including dog.
Bright carpets have a slightly halucinagenic effect.
Room size was fine, however bathroom was very small and water pressure a bit lame.
The airconditioning in the room was very noisy and windows would not open.
Main gripe really is inadequate sound proofing. All hallway noise was audible. The cheap timber venetians did not block out light. Every fire engine, bus and garbage truck felt as though they were in the room.
Bed and linen were fine...shame about the sleepless night.",3,3,0,0
"Great Customer Service
We have visited San Diego twice but quite a few years ago. We couldn't locate the hotel we stayed at the last 2 trips and started to view hotels in the area that looked like the previous hotel. The Crown Plaza seemed similiar in look and the rates were very good. This trip started on the right foot from the beginning with making our reservations through their hotel. The reservationist was so helpful. We decided not to rent a car without knowing how close or far we were from the hotel. Much to our surprise the hotel had a free shuttle service to/from Old Town, Train Center and the Fashion Valley Mall. I cannot tell you how many times we used the shuttle to and from each of these forementioned places a day. The guys were just the greatest! Housekeeping was exceptional. Our room was cleaned early after we left and when we need extra towels etc someone arrived right away with the items. We only ate breakfast at the hotel and we highly suggest the french toast made with corn flakes. The front desk was extremely helpful and nice at all times. I cannot say enough of our stay which was largely due to the complete staff at the Crown Plaza. Kudos to everyone and Thank you!!!",5,5,0,0
"Welcome to luxury...
Welcome to luxury... 1970's era, Soviet-style luxury. If you enjoy exposed concrete (which sucks the heat out of the room), exposed pipes (which have no insulation and are right up against the exposed concrete, sucking the heat out of the water), cold rooms, cold showers and poor service, this is the place for you. If you like the idea of being told you CAN'T( yes, I said ""CAN'T"") change your reservations, if you like the idea of being told by the front desk (after three phone calls), ""Our engineer says you have to turn on the hot water in the sink AND the hot water in the shower and just let them run for a while"" if you want hot water, this is definitely the place for you. And, by the way, after 10 minutes, the water was only lukewarm.
The staff was very polite as they said, ""I'm-sorry-there's-nothing-I-can-do-about-that-you-are-welcome-to-talk-to-a-manager-there's-not-a-manager-here-right-now"". I got the impression they say that a lot. 
Did you have a dorm refrigerator when you were in college? I'll bet yours was higher quality than the tiny piece of junk they had shoved under the counter in the bathroom. No dressers, no drawers, no closets. The ""wifi"" just didn't work at all.
The furnishings looked like something a 10 year-old would use in their bedroom if their parents let them scavenge at the local dump. All in good repair, mind you, just in very bad taste.
I have stayed in worse hotels. One was a Motel 6. The other was a Red Roof Inn. The Red Roof Inn comped the room and the Motel 6 cost me $65. At least both of them had hot water. Other than those two, this is just about the worst ever. Definitely the most expensive fleecing I've ever experienced. $230/night for a ""suite"" that didn't even have a microwave.",1,1,0,0
"Musty Driskill Inferior Service
First time visitor... As we entered the Driskill we are greeted with an unexpected whiff of sewage that permeates the long entrance and foyer. I made a brief remark when we arrived at the front desk, to make sure they had noticed the bad smell. The front desk agent, rather unconcerned, explained the smell as the result of last ""week's main break."" We confirmed our ""deluxe vintage room"" and are assured in our minds that the luxuruious room {based on online photos} for which we paid for will more than make up for this inconvenience (cost $350/night). As we start to check in with the front desk, our reservation gets mixed up with another guest with same last name, a problem which haunts us a while longer. Then we are assigned a room but find out that our request, in the online reservation and confirmed with the front desk agent for a king bedding, was overlooked; we waddle back to the front desk and we are switched to another room to accomodate us. And here it gets interesting...we find out that we had been sent to a room with at a lower category at the same price, mind you - even though the front desk agent assured us that the new room is of same category; essentially we were downgraded without our knowledge. At that point we are getting sort of miffed and we ask for a manger who initially denied that this was a downgrade. While I am on the phone with the manager to move us to a room within the category we paid for. At the same time my spouse notified me that the electronic but antiquated looking lock is not working. We ask the front office supervisor to move us after we found ourselves sitting on the couch for about a half hour watching patiently and slightly annoyed as engineering, bellmen, and security come and go to fix the problem; and then we decide to summon the manager on duty, Matthew, explained the experience and requested to be moved to different room. And we asked to be compensated for the hassle. After a long discussion, he offers us an UPGRADE, as compensation, and it turns out that the ""pgraded"" room is the one initally assigned to us - the room from which we were deceiptfully downgraded from, a room with broken lock and less amenities. When I confronted the manger about the deceiptful front desk practice of not disclosing a downgrade he dismissed it. He offered us another room, same category we paid for and we arrive at a, well a dungeon, a dark room, and just like the previous room, characterized by worn carpet and aged decor, it was aweful. To top it off, we also discovered that, by accident, one of the staff people had slipped us accidentally the MASTER key inse our room key packet. By now we are completely disenchanted, quietly return the master key to the individual, well knowing, if we'd report this incident to management, it would likely result in firing. Completely disgruntled and frustrated, we decided to walk to the front desk, speak to Matthew, retrieved a reluctant apology, and decided to check out without staying a single night. We have travelled for 25 years, and this is the first time we have checked out of a hotel without, well, staying. Avoid and stay away from this faux overpriced historic hotel if you want avoid dismal service and worn decor. Security was a serious concern.",1,1,0,0
"Yotel - NYC Great Value and Location
Great Service, Great Location, Great Price
Clean and free 24hr coffee 
The breakfast muffins are awesome!
Cocktails on the terrace are a must!
You can walk to restaurants, theatres and Central Park
Would stay there again, definitely",4,5,1,1
"Trendy
Stayed here for one night with a friend. The overall impression is trendy, clean and good. I really like the the sound of birds in the halls. Nice feature! Got a room on the 22th floor with view to State street. The room size was average and the beds were large and comfortable with many pillows. The bathroom was large enough, but the sliding bathroom door was very heavy. Wonder how elderly manage to use it? Our room had a door to the neighbor room, surely a nice feature if people want to reserve multiple rooms, but this door is not fully sound isolating. We could even hear the announcements from the Loop (over-ground metro) when the window was closed... I did not manage to turn the iHome-dock on. It charged my iPhone, but I was never able to play music. During the night we woke up several times as the speakers was affected by the cellphone's network connection and made loud ""connecting sounds"". As an HHonors Gold member I was given free WiFi and a breakfast voucher at ground level. The WiFi connection worked bad, lost it several times and it was difficult to reconnect. Glad I didn't pay for that service! The breakfast served was good tasting, but very small. In my opinion: little food+high prices=small value.
After checked out other pictures here on TripAdvisor, I found that some rooms have windows from floor to ceiling. (As a HHonors Gold, one of my preferences is high floor, away from elevator, but here I got very disappointed when I did not get of the rooms with windows from floor to ceiling). I think it's a big difference between those rooms and the room we had. My advise is to request one of those rooms :-)
The location is excellent, 20 metres from the metro station State/Lake (no changes needed to go to Midway), just a few minutes walk from State/Clark at the Blue line (from O'Hare), and we found the downtown/Loop area better than the north side of the river/Magnificient Mile (we also stayed two nights at the other side).
Overall a very nice hotel. Can be recommended!",4,4,0,0
"Dated
Not a 3.5 star hotel (as listed on hotels.com and hotwire). Room is dated, especially the bathroom. Elevator situation is a disaster - just two, tiny elevators. Always a line and a crowd. Fitness center was disappointing (no stationary bikes). Took 15 minutes of running the water for hot water to come out last night. And my favorite, a (worn) sticker on the toilet that says ""please hold flusher down for 5 seconds"". Seriously? How about upgrading the toilets instead.",2,2,0,0
"excelent hotel
i have been traveling to San Francisco for business for several years and stayed at this hotel. the hotel is in a very good location. the staff is friendly, and they know what they are doing. the rooms are nice and clean. if you like eating breakfast in the morning, there is a good breakfast available right there in the hotel.
this is a very good hotel for a budget traveler to San Francisco",5,4,-1,1
"Decent Room, Thin Walls!
Pros: Location, Friendly concierge, comfortable room.
Cons: parking cost. thin walls and poor security.
I was down in San Diego for the weekend and booked the Hilton Gaslamp through Hotwire. Decent price and the room was ok. I understand this is a party atmosphere part of town, but the hotel party in the room adjacent to ours, kept my girlfriend and I up all night. Sercurity came once and broke it up, yet the party continued. I called security personally at 2:30am, security came again, and the party continued. Again, I know its a party atmosphere around this hotel, which is fun, but i shouldn't have to hear house music through the thin wall til 4:00am...
Whats worst of all is I wrote a letter to the hotel manager about the issue and he didn't have the time of day to even email me back. The W was so much nicer on our previous stay, and for just a few bucks more i'll stay there next time.",2,2,0,0
"W Times Square does not honour loyalty
I arrived at the premises at noon after an 11 hour flight from Honolulu. Was informed that I (Plat.. Member) was going to get an upgrade but room was not quite ready. 2 1/2 hours (!!!) later after I called management I was informed that the W has 100 percent occupancy and that if I wanted the upgrade I should just wait! No apologies...nuthin'! At 3pm, normal check in time we were summond to get our room keys...to the same room that I had booked! No upgrade after 3 hours! The room was as follow: Next to service door(Loud housekeeping), No mirror save bathroom, cracked toilet bowl, leaking shower, even tiles at entrance of room, dirty bed-side tables....Needless to say no of my complaints were adressed by anyone while at hotel. I received an email after arriving in Switzerland, telling me the next stay(!!!) would be better...Are they gonna see me at W-Wimes Square again? Hell No!.",1,1,0,0
"Holiday Inn Charlotte
The only thing good this hotel is its location in downtown Charlotte. I found hair on the beds and bathroom floor. The beds are hard as a rock. I just went to workout on the rooftop gym...both treadmills and the elliptical trainer were broken. The TV is basic cable no movies or HD channels. The sink area is not in the bathroom, but in the room itself on a small vanity by the door. I will never stay here again.",2,2,0,0
"Better than I had expected
We booked this room through bidding on Priceline for only $64 a night. When reading the reviews about how difficult and/or pricey it is to take public transportation downtown I was a little concerned that we'd be spending the money we saved just to get downtown. Thankfully, that wasn't the case at all. At the convention center (connected to this hotel) is a Metra stop. At only $2.75 for a 20 minute ride downtown - you can't beat that. Also across the street from the entrance to the hotel (it's a very easy street to walk across), was the bus stop. The bus runs every 10-15 minutes it seemed, so if we didn't plan to catch the Metra, we would take the bus downtown. We felt extremely safe at this hotel and traveling back and forth downtown.
The hotel room itself had some cleanliness issues. There were dried contact lenses in the bathrub, the corners of the bathroom floor hadn't been swept up in awhile and there was a big brown vitamin on the floor of the bathroom. Perhaps the bathroom was skipped the last time someone cleaned, although it did have clean towels. 
For $64 a night, I'd recommend this hotel. If I booked it regular price at $179, I'd suggest staying somewhere closer to downtown.",3,3,0,0
"Comfortable, classic and perfectly located
I really enjoyed my stay here. This hotel is grand and beautiful. The service was pleasant and attentive. The rooms are comfortable and well appointed... My only disappointment was the fact that I didn't have a very good view from my room on the seventh floor, but there’s really nothing to be done for that. I was actually really looking forward to being centrally located in downtown Boston and being able to overlook the city skyline. Instead, I was able to overlook the side of a building and an alley. Slightly less intoxicating.",4,4,0,0
"All good except restaurant
Stayed here with my sister and our two preschoolers. Just about the hotel industry's best kept secret. For the price the hotel is quite good. Very appealing accommodations --clean, modern, spacious rooms. The mattresses are soft and a big saggy (surprising since the place isn't that old) but bedding is clean and attractive. The suite set up --in terms of size and features -- is the best I've seen at this price. And it was perfect for traveiling with children (put the kids to bed and go into the separate sitting area to watch TV, talk, etc). 
Rooms have some very nice touches: two flat screen tvs per room; nice sized refrigerators and microwaves ---all look fairly new; glass cups instead of plastic. Everything worked well. It's also in a great location, just seconds (in some cases walking distance) from every store you would ever want.
The only problem we had was with the restaurant where it seemed they were short-staffed and maybe even disgruntled. It often took a long time to get our food orders taken or food to be made and we even had to ask for it again. Some were apologetic but others short with us. The quality of the food is good. The breakfast buffet spread so much better and more extensive than most you'll get at a Comfort Inn, HI Express, etc. (more on par with Hyatt Place). But the staffing problems made the experience less pleasant.
I would go there again but hope they'll get their restaurant staffing issues resolved.",4,5,1,1
"Not up to par
Considering this is a fairly new property it’s a disappointment. I’m a Gold Elite Member for the past 10 years, so I think I know what I’m talking about. This property is lacking in many ways- and sadly a lot of it is common sense. The staff is young and clueless (you should know that the loop of the business park you are in is just a tad more than 0.5 miles, and you shouldn’t be giving out handouts claiming it’s 1.29). Your staff should know how long travel time to attractions (Bank of America Stadium, etc) should be distance and time wise. It’s just sad that they didn’t. There is no exercise room/facility on site, but they do offer day passes to a local gym, but they can’t tell you how close it is. The pool area is only accessible from outside?!?! It’s a nice pool, but nothing special. The breakfast area is small, but I left too early to comment on the amenities. The room is fine and is pretty standard. The sink area indeed is a touch small, but not a problem. The Wifi is a little slow, but not achingly so. The problem with this property is two fold; A.) its new(ish) so the expectation level is higher, B.) the Fairfield brand has undergone major upgrades over the past few years so here again the expectation level is raised. This location looks good, but doesn’t deliver. Too many other choices in the Charlotte area for me to consider coming back.",2,3,1,1
"Great location and staff
We had a great rate at this hotel because we pre-paid and it was January. It is a lovely hotel with characteristic New York small rooms. We asked for a high floor, but they gave us the 10th (out of 20) floor because we prepaid. When we first arrived, we were treated badly. The front office woman in charge explained that our pre-booking gave us no priviliges (e.g. Hilton Honors status, room selection, civility). Still, the location is great and we were committed.
All of this changed later that day. The concierge (nee doorman) was great: pleasant and helpful. Then a whole new team staffed the front desk and we were greeted with warmth, courtesy, and cookies. For the remainder of our week at the hotel, the staff was excellent, helping with directions, providing hot cookies in the afternoon, and generally creating a convivial atmosphere. 
One obnoxious employee doth not make a hotel intolerable. We'd stay here again happily.",5,5,0,0
"Just plain old and tired
It is convenient, the rooms are spacious. Elvis is everywhere. The room was so old and tired that it didn't look clean. The bed linens were worn out not white and sort of grey. Everyone who works here is friendly. The heat and AC are from a window unit. There IS NO WIFI. 
Elvis deserves better. So do I.
It is fun in a kitschy-only doing this once sort of way.",2,2,0,0
"CLEAN BUT TERRIBLE!!!
For starters the staff is very unfriendly, not willing to help at all.The rooms smell bad, even though they are clean. The ""HOT BREAKFAST"" consists in cereal, bread, butter, really bad coffee and juice. The Internet Service is by cable, so you have to be connected through an actual cable to have signal. Very old furniture and TV, and their sign states ""ALL NEW ROOMS"". I don't recommend it at all!",1,1,0,0
"Great hotel & location, only minor complaints
The location couldn't be better, if you want a nice, comfortable & quiet room right in the hustle & bustle of Times Square. The room and amenities are fantastic and I would recommend, however, i did have a couple of issues which disappointed me. Firstly, on our first night, one of the bed sheets had a couple of small spots of blood on it. My dad just put up with it and the sheets were changed (without being requested) the following day, my other complaint was the fact that we left our bags with the Porter for 7 hours and returned twice during that time to note that our bags had been left in the very busy passageway, rather than being stored in the baggage store room - not ideal considering the valuables that we had left and the fact that upon returning to collect our bags we waited almost 10 minutes for the porter to appear. Everything was fine, but it was a little worrying that they were left out in a busy reception area like that with no one on duty constantly to look after them. Don't let this put you off though, as the hotel is otherwise, brilliant!",4,3,-1,1
"Great 3* hotel
This is one of the better three star hotels I've stayed at. It seems very recently renovated with really nice decor. The service was very friendly and welcoming. It was a great value.",5,5,0,0
"Ok but... jeeez why parking has to be so expensive
Stayed there for one night. Excellent location. Room was OK.A long walk from check in. Staff very helpful. Why does it have to be 45$ to park? Why? I mean I could see a premium of say 20 bucks but... That's 1/3 the price of the room. I felt like i was being robbed. Anyways... other than that it was a decent place.",3,3,0,0
"Nice High End Resort
A friend and I decided to head down to very hot Phoenix and decided to take advantage of the summer rates at the Biltmore. We reserved a room in the Ocatilla Club area of the resort. This is a relative new building on the sprawling grounds of the venerable old Biltmore. Unless you have snagged a Bellhop, be prepared for quite a walk with your bags. Most parking is pretty far from the lobby of the resort, unless you choose valet parking while there. 
The rooms in the Ocatilla Club are nice but certainly not extraordinary. Bed was nicely made up and the room was fairly spacious. We had brought along an Apple TV device to watch movies when we had nothing to do, but could not figure out a way to hook it to the television set that was pretty much totally surrounded by cabinetry. The bathroom was nicely appointed with both a glass shower and a large garden tub. Toilet is inside a water closet which is fine, but the doors to the bathroom, the water closet and the shower all converge at the same time so you need to make sure you close them in sequence. A minor problem, really.
The first day we were there, we decided to go to one of the bars near the lobby. I ordered what I drink at home...a Sapphire martini and my companion ordered a drink with fairly ordinary Svedka Orange in it. Total for the two drinks and a tip was pretty steep (a little less than a 50 Dollar bill). I guess when you hobnob with the rich and famous, you pay the rich and famous prices for pretty ordinary drinks. We did not have a chance to eat at the Biltmore.
Unfortunately, there was a family emergency and I had to check out 1 night early. Since it was around 3 PM and our room had been recently made up, I expected to have to pay for the unused night. The desk clerk, once she heard my reason for an early departure told me that I would not have to pay for the last night and prepared the final invoice accordingly. I thought that was really great of the Hotel. All in all, this is still a nice resort. Sprawling and confusing, but very decent. Even though it was the height of summer (early August), there were plenty of people around along with what looked like weekend conferences. Not sure if i would stay here again as there are plenty of other nice places if you are not in the mood to do the resort thing.
Since we reserved a Club Room, we had access to the Ocatilla Club where they served a pretty much standard continental breakfast as well as wine and appetizers in the early evening. I thought the extra we paid was well worth it for this alone.",4,3,-1,1
"Good place to stay in on business
Clean rooms, attentive service, friendly front desk personnel, good meeting facilities, good food.",4,4,0,0
"Needs updating.
We stayed here 2 nights because of the proximity to Beale Street and downtown area. Stay somewhere else for this price. If I had been by myself I would have moved hotels. The room was clean although the floor was wet. The bathroom could have used some help, We called the front desk because the tv kept turning red and going out. They said they would send someone up but nobody ever arrived. The beds were uncomfortable, not the worst ever but shabby.",2,2,0,0
"A refreshing oasis
The Hotel San Jose is a refreshing oasis in the heart of the weirdness that is Austin. It is located in the trendy area called SoCo or South Congress. The are is bustling with great shops, bars, and restaurants that are all within walking distance. There are also several great attractions within walking distance; congress avenue bats, the Lady Bird lake and trails, and a scenic neighborhood. ,y favorite coffee shop, Jo's, is also in the parking lot. The hotel is small so book early to get a choice of accommodations. The rooms are clem and modern. Some of the rooms are very small.",4,5,1,1
"never stay here
horrible room...dust on carpet.....front office people high attitute....no cust serv.....heater not working....they took 30 mins to come and have a look what's the problem with heater....sunita front office terrible attitute....no blanket and outside it was freezing...",1,1,0,0
"Unexpected upgrade
We stayed here for 2 nights after an Alaska cruise and the Empire builder train from Seattle.
The hotel is less impressive from the outside than some of its neighbours (e.g. The Hilton nextdoor) but it is comfortable and clean and the staff are very helpful and accomodating.
 We were originally given a room on 5th floor overlooking the swimmingpool. It had no view of the city at all and we were disappointed as others checking in with us all seemed to be getting rooms much higher up. My husband enquired whether there was any chance of being moved to a room with a better view as we were unlikely to be in Chicago again and wanted to make the most of it. The lady on reception upgraded us to a suite on the 15th floor. We were astonished as it was much more than we had hoped for - it just goes to show that it never hurts to ask!
The rooms were spacious and clean with wonderful comfy beds - no safe, surprisingly but you could give your valuables to reception and they would lock them away safely. My husband used the pool - which was larger than usually found in this size hotel and a welcome addition.
Chicago is a lovely city, wonderful architecture and lakes/rivers. We were luck with the weather too as it was nice and warm - perfect for sight seeing. Would have liked to stay longer!",4,5,1,1
"Nice hotel
We stayed at Greektown Hotel and Casino in August 2012 for a three day weekend getaway. We had a nicely appointed room on the 27th floor. Our room was fairly nice. The glass shower door leaked which had some of the wallpaper was coming off the wall near the floor so it kinda made the room feel a little less clean and pristine but nothing I can't live with. We did have some loud neighbors both nights but we were so tired we woke up and went back to sleep. One night there was people in the hallways at 2am being loud and I even heard a small child awake making noise playing the the hallway at that hour. The next night there were people in the room next to us that had partied out late and came into their room talking too loud but they passed out pretty quick. I guess Detroit is a party atmosphere so you should know that going in that you could have some loud neighbors. We were still able to sleep the majority of the time. Beds were comfortable.",3,2,-1,1
"Great location for a great price
Myself and my wife stayed here 1 night on Saturday 1/14/2012.
We had a 3rd floor room with a king size bed.
This room reminds me of the studio apartment I had in Manhattan without the kitchen.
The steam heater and the faux fireplace is exactly as I remember it.
Elevator was a bit slow so we walked down but we waited for the elevator to go up.
It was a bit awkward to turn in the key at the lobby but after few times it becomes normal.
No tea or coffee machine in the room, but there are two deli's just outside the front lobby which has great selection of coffee, drinks and variety of snacks at a very reasonable price.
Rooms were clean and plenty of towels.
Location was definitely the key factor. 
We saw 3 Broadway shows in 2 days. TKTS was only few blocks away.
Price was the next factor.
I would definitely recommend this to others and I would personally return again.",4,4,0,0
"Boutique Type Property in SOHO
If you wish to be in SoHo area, this is a lovely property. It has a boutique feel, small lobby. The room is modern, my room had a view of the Empire State Building. The bathroom is large, single deep sink, tub for one, separate glass shower with rainfall and handheld wand, small TV and phone, nice big fluffy towels, marble shower and marble bathroom floor. I would prefer a bar of soap in the shower to the bath gel and would prefer a bath mat to a rug (mats can be washed for each guest, rugs are not as clean). The mattress is quite soft, hotel should offer room options with firm mattress. Bed linens are luxurious, duvet is nice, down pillows are wonderful, the hotel offers scented pillow options and would prefer if they add a lavendar option to the mix. Drapes can be controlled from the wall and from the bed. Desk is large, sofa and coffee table. Housekeeping does a fantastic job! Phone is available at the desk as well as bedside. The hotel has your Trump Card preferred music playing for your arrival, very nice touch. The internet and electrical outlets are built into the top of the desk - easy to get to - ingenious! The day before my departure, Ida, the hotel operator, phoned me in the afternoon to offer assistance with boarding passes, transportation, wakeup calls, and pre-order breakfast room service. That was a very nice touch and Ida is a lovely lady. The business center has two computers. 
Hotel dining options are limited right now, Koi is expected to open in the Fall 2012. Room service is very good, reasonably priced. The bar menu at the pool is limited. Pool is small, no cabanas as noted on website. Spa is lovely, expensive. SoHo has limitations on restaurants, expect a cab ride to nicer places. Concierge lacks knowledge of the local restaurants. Was not impressed with concierge service but he did print menu's for any restaurant I requested. Expensive room rates - no riff raff here.",5,3,-2,2
"We love this place!
My wife and I are fresh off our third visit to the new Four Seasons Hotel in the Harbor East section of Baltimore city. The crazy thing is that we live 20 minutes and I work five mintues away from the hotel. It has turned into a quarterly one night rejuvenation destination. To qualify, I neither work there, nor have a relative who works there, I simply think this is what a world class hotel should look, act and feel like.
Firstly, the hotel has only been open for nine months, so as one would expect everything in the public places is pristine. The main restaurant, Wit and Wisdom with it's open kitchen is comfortable and our experiences with the food and service have all been positive. 
The Spa, where I now get regular massages is just amazing. Ask for Diane and a deep tissue massage and you too will be hooked. A really nice touch is that even if you have not booked a treatment in the spa, the hotel allows the use of it's spa facility and what is called the ""Heat Experience."" Check it out. It is incredibly relaxing. 
The pool, pool bar and cafe - wow. The pool area consists of a two tiered oasis, highlighted by an immense infinity edged pool overlooking the Baltimore Harbor and all it's goings ons. Again, a truly unique experience in a big city. 
The rooms - we have had three different grades of rooms, all extremely well equipped and beautifully appointed. I would recommend ones facing the pool or the inner harbor; the views from the floor to the ceiling windows are some of the best the city has to offer.
I could spend much more time describing the beautiful property in greater detail, but I wanted to save a minute for what I think really distinguishes this place, and that is the folks that work here. 
It begins with the doormen who never let you open a door for yourself, continues to the reception area where they smile a lot and remember your name. At the pool they remember your name. At the spa they remember your name. These people seem to genuinely care about your relaxing and having a good time.
It seems to be a great combination of good hires and good training and I for one appreciate it. Yes, you will pay more to stay here, but the beauty and comfort of the hotel and the incredibly giving staff will make you glad you did. I can't wait for the fourth quarter.",5,5,0,0
"Lovely boutique hotel very close to Times Square
I booked this place based on recommendations from Tripadvisor and was really happy I did. Our cab driver didn't know where it was and overshot it by a half a block but couldn't turn around because of the one way street. It had a columned entry but it's understated so it's easy to miss. We walked into a serene dark lobby that smelled of herbs; such a nice change from the hot noisy street. We were greeted warmly by the receptionist who upgraded our queen size bed to a king size free of charge. The rate (which was very reasonable for the location) included a continental breakfast on the first floor.
I'd stay here again for sure but I hope they're a little more consistent with the housekeeping, we only got one small bar of soap for the 3 nights we were there.
Pluses: friendly professional service by staff, comfortable bed, well appointed room, fairly spacious for NY, location was outstanding, fully stacked mini-bar
Minuses: the lights were a little difficult to turn on, towels were either brand new or frayed, only one bar of soap, one night was a little loud since our room faced the street and we could hear sirens and people fighting",4,4,0,0
"Great location
Great location in Mid-town. Friendly staff, who will try to help. Clean small nice rooms. Nice touch to have a fridge and microwave in the room. Small efficient business center that always had space and no kids playing on the computers. Plenty of healthy and otherwise food for breakfast, happy, pleasant cook for hot breakfast options. 3 small elevators were very quick and always available (a big plus in Mahattan hotels).",4,4,0,0
"OK but can't wait until construction is over.
My family and I stay at this ES several times a year because of its proximity to the hospital district (my doctor is there and we live about 200 miles away). This is a very typical ES with nothing spectacular about it but nothing horrible either. Our last stay, however, left a lot to be desired. I understand that being under construction is never easy on anyone but the parking was almost nil and it took quite a while to get a cart to our car for luggage. The staff at the desk seemed really scattered, especially the young man there, and distracted.
Because my husband is a Hilton Honors member, we travel on points quite a bit. We understand that we are not able to choose a specific room when we travel this way but after we were put in a smoking room with an obvious ashtray on the counter, the first suggestion was to ""be up right away to remove the ashtray."" Silence. ""Well, why don't we move you, instead?"" Ya think? Again, distracted and scattered. We have stayed here several times but we have never had an experience like this. We look forward to the construction phase being over and hope that everyone will be on their game by then.",3,3,0,0
"Clean, Accommodating, Organized
When I had to book a hotel for my father and me near St. Joseph's for my mother's emergency operation, I hesitated at first to book with the Hampton Inn. Because the duration of our stay was indefinite, I thought this Hampton Inn wouldn't have accommodations sufficient for a long-term stay. I booked this hotel because of its proximity to the hospital, and I couldn't be happier about my decision to stay here.
First, when I called the hotel to book a room for my father, I explained that I did not have the necessary information to get the AARP rate, and Ofelia assured me that we would receive the rate when we could provide the info. My father said he checked in at about 5 AM with no problems, and when I arrived, Chuck was more than helpful in directing me where to go. As the days passed and we extended our stay little by little, Dee helped us find ways to move to more comfortable rooms and add days to our stay easily. Chuck and Dee also asked after my mother everyday and made my father and I feel so welcome.
The breakfast was really decent, both in the dining room and in the to-go bags. The warm cookies and fresh coffee were also great after a long day at the hospital. Our rooms had a microwave and fridge, and that's all we needed for our stay. If you stay late at the hospital, the security guards can drive you to the hotel. What an excellent visit!",5,5,0,0
"could have been better
I have stayed on 1st floor in my recent stay. When entering the room, I felt mold like smell in the room. Luckily, it was not too heavy. I think management should look into this. Overall, the room was clean except one of the towels had a black stain on it. I noticed after using it unfortunately. It was like somebody stepped on it. The air conditioner was noisy. It was one of those wall units. The lamps in the room were not sufficient. The bed was comfy, pillows were clean. Another disadvantage was lack of restaurants nearby. Hotel menu is pricey. The shuttle service was fast after calling from airport, but when leaving you need to watch your time. It is once every hour, if you miss it you have to wait an hour. The staff were friendly, I would recommend this hotel but with reservation",3,2,-1,1
"Great Hotel , Great Location
We stayed at the W in early August and were not dissapointed. We had a special deal for the hotel over three nights and were really impressed. The rooms were spacious and very comfortable and the staff really friendly and helpful. The location has got to be one of the best in Washington. Across the street is the Treasury and White House ( which you can see really well from the roof top terrace of the hotel ). 200 yds down from the hotel is the National Mall with all the Monuments and the same distance in the other direction is the Capitol Building and the Museums.
About two blocks from the station is the subway which is only about a fifteen minute journey to Georgetown and Arlington National Cemetry. We did not eat at the hotel because the menu looked very expensive , but about 150 yds up the street was the excellent Ebert Grill which was reasonable and had beautiful food , but remember to book first the place was packed every night!
Did not hear the nightclub on the roof as other reviewers have mentioned but we did stay from Tuesday to Friday morning so may have been noiser at the weekend. All in all a great hotel in a great location for exploring Washington DC.",5,5,0,0
"One of the better stays I've had in NYC!
I knew that August in NYC was going to be pricey, which is one reason I settled for the Hampton Inn -- they have never let me down, and I needed to stay somewhere outside of Midtown, with two queen beds, and near public transport. My daughter and I spent two nights here, and it lived up to its reputation. The staff at the front desk were exceptionally kind and helpful. In fact, every time I had a question or a request they were able to come through. They even let me keep the room for a late check-out and accommodated us in the restaurant where we hung out with our bags before flight time. I appreciated having the computers and printer in the small lobby, as well as the accessibility to many nice shopping areas within a few blocks of the hotel. My only complaint was that our room did smell as though it once was a smoking room -- and perhaps this was one of the reasons why I wasn't enamored by the place.",4,5,1,1
"Surprise in Downtown Seattle
We arrived late after a 6 hr. drive and were pleasantly surprised with the warm welcome at the desk--and the beautiful suite that awaited us. Looks like the rooms and suites have been totally remodeled and upgraded--subtle colors, warm, rich appointments, and stunning city view. The lobby and breakfast room were in the remodel process with workers on ladders and in the hallway. Soon that area will match the rooms!",5,5,0,0
"Great service, great location
We had a split trip between New York and Puerto Rico to celebrate my 50th birthday. Our first stop in New York was three nights at the Setai. We later spent a night at the Casablanca hotel in Times Square on the way back through to pick up our flight home. 
We had an Avenue apartment suite on the 20th floor of the Setai (room 2005), which provided some great views across the city. This was slightly let down by the building works taking place next door several floors below us, which generated noise (although not excessive noise) from 7.30am.
The Setai is in a good central location and well placed for getting to either uptown or downtown Manhattan and within walking distance of the Empire State Building.
The suite was extremely spacious, and fitted out in contemporary style. It had a huge bathroom with a kitchen including a washing machine and dryer. The complementary soft drinks and the Nespresso machine coffee were re-stocked daily. The bed was big and very comfortable. It also had a few high tech features such as electric curtains in the bedroom and TV in the bathroom mirror. The hotel also provided tasty treats such as the arrival truffles, a fresh pretzel with mustard every afternoon and a cookie on our pillow every night left by the turn-down service.
The hotel is very chic and the service slick. I thought that the staff were very well trained, courteous and friendly. There were always plenty of staff on duty. 
We only ate breakfast in the hotel once, which was fairly average and very expensive. We had a couple of light meals in the bars, which were excellent, particularly the fish dishes. The bar is slightly let down by the mediocre draft beers on offer and service which is bit slow for a 5 star hotel, but it has live jazz several nights a week and is a really nice place to end the evening.
You need to search around for good rates for this hotel. We obtained a really good discount by booking through Hotels.com via the Trip advisor 
Overall, we had a great stay at the Setai. I could find very little to fault with it. I would recommend staying there.",5,4,-1,1
"Sheraton Gateway-business
Very nice facility good location to avoid car rental needs.
Great room and very accomodating facility all together.",4,4,0,0
"Can't Be Beat in The Theatre Area
Only two years old so it's sparkling new and unworn. Room is relatively small but this is NY afterall. Bed was terrific, bath was A-1 (no tub but great rain shower), view was spectacular, no street noise, doorman very helpful, checkin/out sort of slow, Easy access by car from Lincoln Tunnel and GW Bridge. This is my second stay and it was as good as I remembered.from the first stay.",5,4,-1,1
"Wonderful stay
Great value for the room. Great location and friendly service. A bit noisy in the morning due to construction in adjoining building, but I would certainly stay here again",5,5,0,0
"Excellent Service
I stayed at this property as a result of a recommendation from a coworker. I'm therefore not affiliated with the property or its parent company in any shape or fashion.
My stay was terrific for several reasons:
1) The concierges: Maddie, Jonathan, and a woman (I can't remember her name) were extremely helpful and patient. They helped me prepare all of the following: Recommendations prior to my arrival, all car pickups and dropoffs, several dinner reservations (including one or two that were difficult to obtain), tickets for tours, and most importantly, the rental car that I needed for the second leg of my trip (to Maine).
2) The drivers: Mark and Paul were extremely professional. I found Mark very knowledgeable regarding downtown Boston. Paul saved me at least three hours by recommending I secure a rental car through the concierge (via Enterprise in town) as opposed to my prior plan to pick up the rental car at the airport. I'm extremely grateful to him, as the return of the rental car would have been a time-consuming and frustrating exercise otherwise. Also, Paul followed up with me directly two days after the recommendation to ensure I had what I needed. 
In short, while Maddie and Paul played the largest role in ensuring my stay was memorable, everyone deserves kudos of some sort. While the XV Beacon is at a higher price point than what many would be willing to pay, I found the experience worth every penny.",5,5,0,0
"Nasty
Where do I start???? This was supposed to be a non-smoking room, but the curtains and bed spreads were full of cigarette burns and smelled terrible. The floors were dirty and the telephone was disgusting, I wouldn't even touch it. The paint was falling off the walls and there were holes in the wall in the bathroom with mold and mildew that was painted over with ""fresh"" paint. Room 108 was supposedly ""renovated""",1,1,0,0
"Never again in my life!!
Terrible experience, first, there are rats!! The manager response to that was ''This is New York, there will be rats'' Toilet constantly gets blocked, their response was ''it's the forth floor it happens when it's so high up'' (Well i have stayed in hotels 10 floors and more high, never had that problem.) They overcharged my credit card three times the amount, luckily i checked before i left or i wouldn't have realize till much later, he said it was a system mistake. When refund did not show immediately, I questioned, manager's reply was ''we run a multi million dollar company here, we won't do anything about $90.00 refund, go to your bank and ask them'', talk about customer service!!
Refund did show up 2 days after, but overall impression of hotel and staff was unreliable and unwelcoming, feels like a scam to stay there!
After raging, they decided to give us 30% discount on room and compensation on the food eaten by the rats.
Only positive place about this place? The location. If you want to live with rats, not having a working toilet to use, and possibly facing a very unfriendly manager, then stay here, but i advice you to constantly check your bank account to make sure they don't scam you.
Otherwise, no matter how tight your budget is, please pick somewhere else. Never would i ever want to step into this place again.",1,1,0,0
"Not what I've had before with Holiday Inn
One of the amenities my husband and I love about Holiday Inns are the amenities. We love the the spacious rooms, we love the fitness centers, we love the pools, but most of all we love the free breakfast in the mornings. Wait, this location doesn't have free breakfast in the morning. Fail. We will never stay here again.",2,5,3,3
"Great hotel!
My husband and I recently stayed at the Tuscan Inn for five nights on our first trip to SanFrancisco. The hotel staff were very friendly and helpful. The room was very clean. The location of the hotel was fabulous! It was close to the Wharf and the cable cars. Traders Joes is just around the corner which is nice to pick up some snacks and beverages for your room. The wine reception was really fun, it gives you a great chance to meet other people on vacation! We would definitely stay there again!",5,5,0,0
"Great location to convention center, downtown activities. Must valet park.
We stayed here for one night while in town for a baseball game. At check-in they said we were to be upgraded to a suite, but then realized they didn't have one clean. Because of time constraints we opted to remain in our regular room (you would think at this point they would offer another complimentary service . . . free parking, food, etc, but no, nothing was offered). The room was spacious enough. Bathroom was average, poor water pressure, and no places to hang towels, etc so the sink vanity area gets cluttered. Bed was quite comfortable, room was quiet, and the curtains kept the room dark enough for us to sleep in the next morning. A warning, if you have car you either have to park at a private lot and walk to the hotel or be prepared to valet at the hotel at $20+/night.",3,3,0,0
"tatty run down, and they keep your 30 dollar deposit, had to chase up
not happy with this place, the staff were rude, they cant be bothered with you, if they can even understand you! We stayed here after booking through agoda, during our roadtrip of california, we stayed 2 nights paying slightly discounted price. The room was spacious and there is free parking they are the bonuses, but the room itself is very tired, needs a good clean and wardrobe back was falling off, the hangers collapsed when I put a blouse on them and the toilet blocked first day. There was marks all over the walls, and it definately needs an update. Nobody who worked there really was friendly, I said hi to a number of people including the cleaners and was ignored. When you arrive even when booked and paid, you are told a deposit of 30 dollars is taken, I am still waiting for this to be returned to my credit card despite many emails to the hotel. I did not damage anything whilst there we are a middle aged couple! 
Location wise is ok for golden gate end, too far for fishermans end, but we had spend 2 nights that side so didnt mind walking. Its certainly cheaper this end. Recommend Mels diner up the road, cheap good food... and they treat you as you would expect to be treated as a valueable customer! If anyone from GW reads this please refund my deposit payment its been a month now and im loathe to call the US direct from the UK!",1,2,1,1
"Good hotel at a great location
Desk staff should be more knowledgeable about the immediate area without having to look up a question on the internet.",3,3,0,0
"The experience
Our organization tried to book a 3 night stay for a guest presenter, and here is what happened:
*I called to make the reservation and was told to hang up and do it online
*I called back to see the possibility of an early check in and was given no help whatsoever
*I called back to extend the stay a day early JUST so our guests could have a comfortable nights rest after taking the red-eye from LA to NYC. The staff was, once again, extremely limited in their ability to help, and refereed me to hotel's.com to change the booking
---------This is the best part-----------
*The booking was PRE-PAID, and yet, when our guests arrived, the morning desk manager claimed, at first. that he had no record of the reservation. and then proceeded to locate it but insisted that our guests had to put down a card. Our guests tried to put down several cards, but no card types were accepted. Ultimately our guests had to leave and stay with friends.
*I called to investigate the issue and was assured that the booking WAS PRE PAID. The desk person who told me this lamented ""the night staff here just don't know what they are doing.""
So, to recap, I made roughly 6 phone calls to get assistance with what should have been a simple reservation and the result was a complete lack of organization/ support/ competence. I have never experienced the level of unprofessionalism that Hotel 17' staff exhibited in spite of no small effort on my part to confirm booking details. Frankly, I don't know how they stay in business!",1,1,0,0
"Not worth your money
I have stayed at a few W's before and have never been disappointed, until this hotel came around. The rooms are very dark, so are the hallways. Although the staff was very nice they could not make up for the general lackluster feeling you had while in the hotel. A tip for anyone thinking of staying there while with friends ... There is a window from the bathroom into the bedroom area. They have provided shutters you can close but lets be honest that does not equal complete privacy the way a wall does.",2,2,0,0
"OMG
I can't say enough bad about this hotel-please don't stay here! It's 90 dollars for a trailer quality ""motel"". When we checked in (Todd front desk) we went to the room only to hear a loud party on the floor and see lots of people going into one room. I went downstairs to talk to Todd and he said we've already had lots of complaints, I've asked them to keep it down, they are checking out tomorrow. I said so what are we supposed to do tonight? He said you can change hotels if you want. I said no, if you can't get your guests under control then I will call the police. Which I did. I assume they finally came b/c at some point it got quieter. Pitiful service. If you must stay here-avoid the airport shuttle-extremely rude, The phrase Comfort Inn at Denver International is a misnomer-it's 15-20 minutes away. Beware.",1,1,0,0
"Lousy Hotel!!!!
I can't believe my bad luck after getting this hotel again on priceline, this hotel is listed as 4 star and in riverwalk vicinity which is far from the truth, it is a long scary walk from the riverwalk and not by any means a 4 star hotel, rooms old and small, as well as furnitures, facilities like swimming pool and fitness center small and outdated! So disappointed, will never use priceline again!",1,1,0,0
"Wonderful stay
Checked in with my sister and 11 year old niece for a 2 night stay (sister and niece checked in for a 4 night stay) at the Hotel Elysee. We were met by warm and friendly folks, from the doorman and bellman to the people at the front desk. Check in was a breeze and we were quickly shown to our 9th floor, very quiet 1 bedroom suite A small foyer with closet led to the living room (it was a separate room) which was spacious and well appointed in a traditional style. The appropriate amount of paintings and prints were hung around the room, giving it a completed feeling. The bedroom was of decent size, king size bed was comfy. Small but clean and well appointed bath. Service was wonderful since you have to call for ice (no machines) we learned what truly prompt service is. Continental breakfast was served each day 7am till 10:30am, 11am on weekends. Tasty coffee, pastries, bagels etc as well as fresh fruit, cereals (hot and cold) and FRESH squeezed orange juice. The juice is reason enough to go to the breakfast in the second floor lounge. The hotel's location is great, close to good shopping and short cab rides to shows.
We dinned in the hotel's Monkey Bar our first evening. Very pricey but everything was delicious including fun drinks (even mock-tails for 11 year old) and had a fun, hip vibe. I would without question stay at Hotel Elysee again. 
My one con was that the room was a bit warm even with heat off and window open.",4,5,1,1
"If you enjoy nightclubs and being overcharged...
You will love this Hotel.
Don't stay here. I am just completing a stay and the place is a joke. The lobby becomes a nightclub on Friday and Saturday evenings so when checking in on those evenings you have to scream to be heard by the check in team. 
I was placed in room 318 and had two nights of dreadful sleep. The noise from the lobby below and car entry courtyard drifts up the side of the building. The acoustics and sound insulation of this building are appalling. I complained after my second night (woken at 0235 and again at 0600 by guests around me) and was moved to level 9. Its better here but there are far better Hotels to choose from in Hollywood and in LA than this W.
The pros are that it is above the Hollywood/ Vine Metro. You can walk to the Chinese Theatre in 15 minutes and enjoy the Hollywood Walk of Fame - its right outside the Hotel front door. 
The cons are that the restaurant prices are too high, the rooms drab and depressing, there are no views to speak of for most of the hotel rooms, the acoustics are appalling and you can hear people flushing their loos right next door to you and the staff are stuck up and snooty.
I am a Starwood Preferred Guest and intend to lodge a formal letter of complaint with the Hotel Group about this Hotel. Don't come here for peace and quiet. Come here if you want to party with a pretentious Hollywood bunch of losers.",1,1,0,0
"Sneaky and Bad
I got a Travelzoo coupon for this hotel. Bad idea. Because when I tried to redeem it, they told me they were out of the ""class"" of rooms that were on the coupon for the date I wanted. The coupon offered two upgrades for the price, so I told them I would be happy to take a lower grade room. They were happy to book me in a lower grade room. But for a HIGHER PRICE. Then I asked them what rooms they had available. They told me they only had premium rooms. That was the room grade on the coupon. When I told them that, they said they didn't have those available, they only had suites available. Then I asked them why they were offering me a lower grade room. They kept changing the story. I should have took the hint and booked somewhere else, but I went ahead and paid the extra money.
Mind you, I was supposed to get free WiFi and free continental breakfast with the coupon, but since I got the LOWER GRADE room for a HIGHER PRICE, they were not going to honor the coupon. So I called Travelzoo and got a refund.
When I got to the hotel, they were nice enough and the hotel was pretty and the decorations were nice. However. The room was just ok. First thing. Why didn't they have a top sheet? That is just unsanitary. Who knows if they wash those comforters every day. Second. There is no coffee maker in the room. If you want your morning cup of joe, you better be prepared to go downstairs and pay a full $15.00 for their continental breakfast, which consists of some cereal, a little fruit, a few danishes and some juice. And coffee. I just wanted the coffee. So I grabbed a cup and went upstairs to my room. I didn't pay for it, figured it was the least they could give me.
Last, but certainly not least, they have NO RESTAURANT ON THE WEEKENDS. Who closes their restaurant on weekends? I was looking forward to a night in with some delicious four star food. Room service? Nope. They brought up some menus. One of the places was closed already and it was only 8pm. ??!! We eventually ordered from grubhub. I wanted room service because I wanted china and real utensils and a decent meal.
I will never go to this place again. Ever. They spend a lot of money on aesthetics and failed to spend the pocket change it would have cost to have a top sheet, a coffee maker, and some damn food. They nickel and dime you on the continental breakfast, though. Not cool. Not cool at all.",1,2,1,1
"Enjoyable hotel on the quiet end of the Riverwalk
My husband I have stayed at this hotel multiple times and always have a wonderful time in San Antonio. The hotel service is friendly not over the top. The rooms are spacious with room to spread out your stuff...since my suitcase always seems to explode everywhere. The bathrooms are clean with a GREAT shower that has a lot of power if you like. We wanted to order a movie but it wouldn't work they sent someone up and it still didn't work and they offered us a bottle of champagne which I thought was so kind. The gym is small but functional as is the pool. We had a riverwalk view which made for a quiet stay. My favorite part of this hotel is that it is one the quiet end of the riverwalk and a quick walk from the hustle and bustle so its the best of both worlds. We will continue to stay here when we return.",4,5,1,1
"""Truly the BEST""
I stay at this W whenever i come to NYC and the staff and service at the W Lexington is the reason!!
This trip was to celebrate my 31st bday, which i mentioned in the request so i might possibly get a bigger room, hey you can't blame a guy for trying lol. Didnt get a bigger room but what i did get was a Bottle of Chandon champagne on ice with champagne glasses and a velvet cupcake sent up courtesy of the front desk staff :)
Probably one of the most memoriable things that has ever happened to me at any hotel. 
W Hotel Lexington will Forever be 5 star and beyond to me!!!!!
Kgarnes81@gmail.com
Stayed Sept 28-29 2012",5,4,-1,1
"Lousy night
I reserved a ""standard double"" room through Travelocity. When I checked in, the hotel staff gave me a parlor or meeting room with a Murphy bed. Two problems: First, the Murphy bed was stuck and would not come down from the wall. I had to call for someone from maintenance to get it unstuck. When the bed finally came out of the wall, only the box springs came down. The maintenance guy then pulled down the mattress and finally the sheets and comforter. He told me that he didn't make up beds and that I would have to wait for someone from housekeeping to come make up the bed. The housekeeping supervisor made up the bed but told me they had other rooms available and took me back to the front desk to ask for another room. They moved me to a ""standard double"" room like the one I had originally reserved. Second problem was that the room was hot--about 80 degrees--and neither the maintenance guy nor the housekeeping supervisor could figure out how to change the temperature on the thermostat. Even my new room had a couple of problems. First, the phone was dead. When I used my cell phone to call the extension listed for ""room service"" on the printed materials in the room, I was told that that was the wrong number for room service. It was the number for the cafe, but they did not accept room service orders.",1,2,1,1
"Hotels.com vs The Westin
Upon arrival (10-13-12) we were assigned room 402 in a few minutes. When we entered our room around the corner from the gym which was cool, it went downhill from there. The room was large with a small couch. The seat cushion on this couch was too small and left spaces on either side. There were also stains of unknown origin and rips/holes around the couch.. The carpeting appeared dirty looked like it hadn't been vacuumed in months. There was a long piece of black tape under a large square coffee table that was perhaps hiding a rip in the carpeting. A Murphy bed was installed in the room which was bouncy, low to the ground, lumpy and very uncomfortable. When I called the front desk for an explanation (we reserved a room with a king sized bed and requested late night check-in the day before with assurances our room would be held and there was no mention of a ""first come first served"" policy at the time), the first story we were told by James was that there is a king bed in room 402, I explained is was smaller and resembled a queen when James offered to come to the room and measure it. He finally conceded room 402 comes with a Murphy bed. Why lie in the first place James? I then asked James why we were not assigned the room type we reserved. He explained ""its first come first served, thats the way we do things here."" So reservations don't matter at the Westin. This is an F. U. attitude if ever I heard one. Like we were being punished with a bad room for late check-in. We are not preferred guests or members of the club as this was our first visit to a Westin hotel and we wanted to wait until we experienced the ambiance before deciding to join. Upon further questioning, James finally admitted that room 402 is a meeting guest room for business people. He assured me the couch pulls out into a bed. Meeting style rooms should NEVER be assigned to guests unless specifically requested, James. Additionally, no ice bucket was in sight and when we requested one, we were told none could be found. The Westin does not have enough ice buckets to go around? Not a good thing for an upscale hotel. When we discovered the couch did not pull out into a bed (around midnight), we called for a roll-away bed for our son. It was around one am before we settled down for the night. My husband and I couldn't sleep due to the stress, aggravation, and discomfort with that awful Murphy bed. We stayed at other hotels which are not as high class as the Westin purports to be and checked into rooms we reserved which always included a microwave and waist high mini-fridge. Neither of these can be found in Westin rooms but they could take a cue from their ""lesser"" competition. There was a mini-bar that comes with a $100 hold on your credit card. It takes two weeks by the way for the hold to be removed from your card. Ridiculous and WTF. I complained about the room assignment again at 11 pm where a front desk attendant named LEONARD took over for James. He repeated James's mantra saying ""first come first served....don't you understand? No LEONARD, I don't and how dare you talk to a guest like that! When I pointed out we reserved a room with a king sized bed, LEONARD replied ""everybody reserves a room with a king bed, we can't give it to everyone!"" LEONARD said these words in a high-pitched voice with a rude and dismissive manner, emphasis on the DIS. Whatever LEONARD, it is obvious you are not well-trained and should go through re-training or be DIS-missed yourself. Perhaps you are not trainable LEONARD. It was not until the next day when I discovered only one conference style guest room exists at the Westin which doesn't explain why we were assigned this room when guests were checking in late after us. Did they get our reserved room? So much for ""first come first served"". No explanation was given but I sure would like to hear one from Westin's management in this forum.
On a positive note, Joanne Woo brought us a roll away bed with a nice comforter among other things we requested. Joanne is a very professional, understanding and kind person. Someone compassionate like her should be at the front desk as she knows the true meaning of guest services! 
Early the next morning, I explained our grievances to the front office manger (after spending a considerable amount of time the night before complaining to Hotels.com), Karim Ware. He was very understanding and agreed to a full refund for the nights stay. I am grateful to you for understanding our circumstances and aggravation Karim. You are an excellent manager with a heart. We also enjoyed a free breakfast with a card from Joanne for the three of us (James pushed two breakfast cards under the door later that night as compensation for our botched reservation. The refund and breakfast was acceptable but we really wanted to like the hotel and our reserved room, unfortunately it was not to be. 
Hotels.com management also promised a $49 refund for parking as we were informed by the reservationist that parking was included in the room fee. We called Hotels.com with our credit information to get our refund on the room and were informed that parking will not be refunded because Westin refunded our room fee. What does one have to do with the other? Any comments from management at Hotels.com?",2,1,-1,1
"Great location!
Excellent location - on Lake Union so it's quieter than downtown and the streetcar stops just outside. Even though there was construction outside, it was a nice, quiet hotel. The free hot breakfast was very good and we enjoyed the variety. Very clean. Housekeeping tended to arrive quite early (8:30am) but that wasn't a big deal. No hotel restaurant, but the restaurants across the street were very good. Staff was very helpful and polite. Very clean. Walking distance to the Space Needle, but the traffic was pretty busy and the sidewalk was kind of overgrown. Nice, spacious room with a kitchen.",5,4,-1,1
"Always a great stay
We've never had a bad experience at a Hyatt Place and this was no exception. My only complaint is that I wish the pool was indoor.",5,5,0,0
"The worst!
Just a mess. I booked a king bed and got a twin. They moved me to a queen the following day because they said I couldn't ""prove"" I booked a king bed. Bizarre and unacceptable. Also, prior to my trip I had a hard time changing and confirming my reservation. Reservations was going to have the front desk call me and never did. Front desk was going to have the manger call me and he never did. I ended up getting a cancelation charge due to their lack of attention. I later had to work to get that reversed. Overall just a lackluster performance by management and the reservations team.",1,1,0,0
"Hotel Zaza is the BEST!
I stay at the Hotel Zaza for business each week and have never had a better experience at any hotel across the nation. What makes a great stay at this unique hotel is the staff and everyone including the valet, concierge, front desk, restaurant, housekeeping, and all of the managers are all so nice, accomodating, and professional. The location is ideal for the medical district or the historic art district. From the beautiful decor to the delicious food to the courteous staff, Hotel Zaza loves ya and it shows!",5,5,0,0
"Great Location, Disappointing Service
Right next to Universal Studios, so a great location. We were on the 9th floor, rooms were comfortable, but a bit tired. Adjoining room, so quite noisy.
Concierge staff were only interested in valet parking and tips, so we got no service when we arrived (we were self parking). Check-in was good, friendly, but we couldn't find anyone to assist us to check out. 
Big pool party on the day we arrived, surly security barked at us when we tried to go to the pool.
Waitress poured water into my wife's half-full wine glass, but apologised profusely and gave us a new (full) glass. Mistakes happen, and she handled it well.
I don't know that I would stay here again, will probably try the Hilton next time (which also has mixed reviews...)",3,3,0,0
"very pleasant stay
The room and bed and ambiance were very nice and comfortable. The mattress was new and very relaxing. The staff was very friendly and helpful. I especially enjoyed the complementary breakfast which was 4 stars itself. The price was very modest. Free Wi-fi in the room too. Across the street is a big Holiday Inn.",4,4,0,0
"Please if you value your life don't stay here
This hotel wasn't very clean and very noisy in the night with fights and people getting sick outside in the pool area. Pictures of this hotel are decieving, to say the least. the suite we had, was furnished with a gas cooking stove which had a bad gas smell. so we shut it off at the wall, just so we could stay there. Had we not prepaid and had it not been 11:00pm when we checked in after a long day at Sea World we would have went somewhere else. Sleeping in the car might have been bettter.",1,1,0,0
"Good value for the location, but don't expect much more than that
As already mentioned by many, these are very small rooms. But they're reasonably clean (more on that later) and the outside noise level is tolerable, especially after the no-honk ordinance nearby. Although the AC was very loud. The trick is to cool down the room enough, then turn it off (our stay was during that unprecedented heat wave).
The location is quite nice. Close to World Trade Center and the Wall St subway station. The TKTS ticket office (the less busy one) is just 2 blocks away next to the Fulton piers.
First night there, I was bitten on my face several times by some kind of an insect. We switched rooms immediately. Unfortunately, the second room only had a standing shower with a very short curtain, so a water pond forms every time we shower. Since they were one of the cheaper 3-star places at the time, they were quite booked and were not able to let us switch to yet another room. We learned to use our towels to form a ""wall"" to hold the curtain in place.
Housekeeping was a bit sketchy. Despite hanging a notice on the doorknob to change the linens, only some linens were changed. (Pillowcase was not changed, but the sheets were). But other than that the room service was adequate.
Breakfast was a collection of below-average prepackaged heat up items, but at least there are some fresh fruits and juices.
Despite its shortcomings - it's good enough for a place to rest at night.",3,3,0,0
"Great Stay!
My husband & I stayed here for 4 nights last week. We had never stayed here before so I was a little concerned about the accomodations, sight unseen. We were very, very pleased with our stay. The rooms were clean and always smelled fresh. All of the staff and employees that we interacted with were very courteous and more than eager to help and answered all of our questions. At the beginning of our trip we only booked two nights just in case we were not satisfied. We were so comfortable and pleased that we extended our stay for two more nights. By the way, breakfast in the dining area in the mornings was very good and there were always waiters asking if you needed anything and making sure that food was fresh and replenished as needed. If we go back at some point in time we would certainly consider staying there again.",5,5,0,0
"Centrally located, great value and comfortable rooms
Bayside Inn is a great hotel. My family and and I stayed here for a few days while visiting San Diego. The hotel is conveniently located close to everything. Little Italy is just a few metres away. The rooms are a great size and the hotel is clean and well organised. The daily breakfast was great. It included hot and cold eats. The hotel also provided a complimentary shuttle to different locations including the nearby Amtrak station. While it is a little bit tired in places, this hotel is great value for money and close to everything including the Amtrak train station.",4,4,0,0
"Good Stay at Residence Inn - Excellent Location
Great place to stay and convenient to 16th street. Breakfast and manager's reception are great. Staff was very friendly. I would have given it 5 stars, but my bed was stripped down and not made on the last night of my stay. Rooms are spacious and well decorated.",4,4,0,0
"AWFUL!
I found the casino to be not disabled person friendly with broken handicap buttons to open doors, to rude customer service people throughout the casino. They def. Need some retraining in the providing of quality customer service. The gaming areas are tight and not wheel chair friendly along with dirty conditions on the gaming floor it self and the bathrooms were often unclean as well. The payouts are few and far between and noticed not many people cashing out a winner. So.. If you want to go to a place that is dirty, dark, unfriendly and not disabled person friendly this is your place. Just keep your expectations low and you will not be disappointed.",1,1,0,0
"You pay for history. Don't expect more.
I was very disappointed. I am an adult male traveling with my mother making two beds a necessity. We are meticulous about making sure to book rooms with two beds or we don't book at all.
So I'm sure you can see where this is going. We showed the check-in staff our exact paper that specified our room was to have two separate beds. We were told there were none available. The staff, however, was very accommodating and told us they could get us a roll-away and then upgrade us to a Suite. Fine, I'll rough it for one night.
So we head up to the room after being told the roll-away is on it's way. 30 minutes pass, nothing. We call back. Another 30 minutes pass, nothing. Only upon the third call (1:30AM) do we finally get a roll away. We sleep.
So the next night we go to the front desk to get keys to our suite. ""OK, now this suite is going to have two beds?"" ""Oh well, it has a couch that turns into a bed. Yeah, but I didn't pay $300 a night to sleep on the COUCH! ""This is a four level upgrade, I'm sure you will find it satisfactory.""
Ummmmmm...no, actually. I appreciate your effort and generosity on such a large upgrade, but if our problem is that our room has only a single bed, upgrading us to a nicer room with one bed doesn't solve the problem that needs to be solved!
So that was that. We paid $300 a night for one of us to sleep on a hide-away bed for a week. Lame.
The AC units in the rooms are useless and you're discouraged from opening the windows. It takes the strength of the Incredible Hulk to get them open anyway, at which point you're met with the loud buzzing of generators.
The bathroom is the (only) highlight. Our suite had a fantastic tile walk-in shower. Shower head was high and heated up plenty fast. Sink was granite with plenty of space to put your stuff. The usual fare was provided.
To cap off the trip, for some reason the very last night they decided to remake the sofa instead of just leaving the bed down. Around we went again. Called at 5:00, come back from dinner, no bed. Called at 7, nothing. Called again at 8...finally someone came to make the bed down.
Common areas are beautiful (you have to sneak your way into some of the ballroooms) and I did feel for them, that has to be expensive to maintain, but that shouldn't fall on us. Con your way in to take pictures of the common areas, but stay somewhere else.",2,2,0,0
"Great location, but some downsides
I stayed at the Westin Indianapolis for four nights at a business meeting. The meeting room was spacious and quiet. There is no charge for the Internet in the Lobby, but a small charge in the room, which was waived in my case. The charge for a meeting room is very high, $250 a day. Not worth it. The location was great, near everything in downtown Indianapolis, with a bridge directly from the hotel to the Convention Center and shops. My room was spacious although rather plain. The maid service left a bit to be desired. The bathtub had mildew, for example. The hotel is a very lively hotel with a lot of young guests. Perhaps it was because my stay was in late April when a lot of high school proms were going on. There was quite a bit of loud partying in adjacent rooms, which I could hear, alhough it did not disturb me.",3,3,0,0
"Well worth the price
We spotted this hotel on our previous trip to Boston a few years back, and decided we would try and stay there if we returned. So we booked five nights to end our trip, which started in New York and Chicago. Lovely public spaces, and friendly, professional service. We were in room 1607 with a city view. Lovely room, comfortable bed and plenty of space.
We used the Sea Grille restaurant for breakfast and dinner as well as the bar for dinner on one evening. Food was generally good and service as high quality as you would expect from this hotel. Our only criticism would be that the waffles for breakfast were dry and chewy. 
We are quite casual, down to earth people, and in some other top-end hotels have found the service a bit condescending, but here it was friendly, helpful and faultless.
The concierge team are outstanding and always keen to help. We were lucky enough to be taken by Rafik to the airport in one of the hotel cars. He took us for a quick trip through the Italian quarter as we had not had the chance to visit.
When we return to Boston, there can be no other hotel to go to.",5,5,0,0
"a great experience
my son lives 2 blocks away from hotel lincoln and he and his wife go to the adjoining coffee shop for great coffee and pastery on weekends----they thought it was a cool hotel and got a room for myself and my wife for her 60th birthday-----i have never seen a greater or more welcoming staff----------they're willing to go out of their way for your every need-----when we got to our room they sent up cupcakes for my wifes birthday-----the rooms are spotless and are decorated with vintage furniture and throughout the hotel the rooms, halls,and lounges they are covered in tasteful but eclectic artwork----the beds are extremely confortable and you feel more like you staying in a wonderfully decorated apartment rather than a hotel----yhe area is a-1 with the shopping and restaurants---also your righr across fron lincoln park and the zoo----i can't wait to go back------and it will be soon",5,5,0,0
"Stay somewhere else
Very dirty, walls scuffed and run down. Our room not ready when we checked in, when we did go to our room, it smelled musky and moldy! 
Shower/bathroom were also dirty
Very dissapointed",1,1,0,0
"Not classy-you get what you paid for
Four of us recently stayed in a quad room at Hotel Carter and it really wasn't that bad. We didn't have high expectations going in, and it actually seemed to be pretty decent. For such a great price and location, I would highly recommend staying here. Then you'll have more cash for shows, drinks, and Chinatown!",3,3,0,0
"Non-smokers beware.
We were unlucky enough to be placed in a room on the 4th floor, with a perfect view of a blank wall three feet from our window. The entire floor smelled like cigarette smoke (almost as strong inside the rooms and unbearable if the airconditioning was turned off). The hallways had wallpaper falling off the walls. Unfortunately we were too tired to ask for a change of room after a very long flight, and by the next morning we, and everything with us smelled of smoke. On the plus side, the foyer of the hotel was very well kept and luxurious and gave no indication of the disaster inside.",2,2,0,0
"WTF
I stayed here with my GF for the night while visiting LA, we checked in and the manager said he would have our room ready in 15 minutes which was very strange my girlfriend had to use the rest room so the manager gave us the key to the room we entered to find a used condom laying in the garbage the room was totally destroyed like someone had od'd after a drugged out fantasy this was only the start of our night, we left for 1 hour to give him more then ENOUGH time to clean the room. we came back and only the sheets were changed we could hear the people next door have a conversation and romance noises....., I took off my shoes to rest my feet and to my surprise me feet were sticking to the ground I was puzzled I paid $72 to stay at a Law & Order SVU rape scene I tried hard to go to sleep but the TV would come back on and off with porn hardcore interracial porn where it looked like the woman was suffering I don't think It was legal to be shown in the US. I woke up the next morning to find that the sheets did not match the mattress so that I was actually laying on the mattress itself and that there was a white crusty area on it....., I went to take a shower and the water was only HOT no cold or luke warm straight hot the towel I was provided had black smudges on it and the window was cracked and broken making easy access to the room. The manager was nice and all but that motel is a portal to hell I do not recommend anyone to stay there except junkies, homeless and prostitute's",1,1,0,0
"Excellent views!
We jast stayed a night in San Diego. If you just want a place near the airport or a hotel just for a night this is very good. Very easy to find and very easy to leave the city. We took this hotel to go to Sea World, it is 15 or 20 minutes by cab. Some people say that it is too noisy because of the airport but this did not disturb us!",3,5,2,2
"No way!
This is the worst experience ever!
We spent 3 nights in this terrible hotel.. everything from outside was nice, good flags, good bulding, excellent location(just few blocks from TImes Square) but..
INSIDE:..The room was poor and dark, no fornitures just a small desk,No wi fi included on the rate,No breakfast included,They didn't make our room on our second day!!
The Bathroom was absolutely 2 stars hotel and not 4 and at least
they have a confy bed but there was a rod sticking out from under the bed who hurt my foot.
Anyone told us hello, how are you, did you enjoy your stay with us and this is a 4 star Hotel?? No way!",1,1,0,0
"Great Hotel
Le Parker Meridien is a great place to stay. We were able to get a discounted price for this place. The service was fabulous and friendly. The room was big enough and the beds comfy! My daughter and I were in New York to celebrate our birthdays and the Meridien was the perfect spot to do so. It is close to everything. The doormen and staff provided a safe environment. Plus, Central Park and the Carnegie Deli are a short walk away!",5,5,0,0
"Very pleased. :)
We were in town for the Coca-Cola 600 at Charlotte Motor Speedway and were very pleased with our hotel room. We did have to wait a bit for our room to be ready, but that's to be expected during race weekend as most of the city is very busy and things tend to get a little behind.
My husband was very comfortable in the bed, (which says a lot...he's kinda picky about his bed. haha) and when we entered the room, it was very pleasantly decorated, very clean and smelled fresh...not like chemicals.
We forgot all our toiletries: shower gel, shampoo, toothbrushes, etc. They provided everything at no charge. That was wonderful and a big help to us.
The only thing he wasn't pleased about was the lack of a microwave in our room. He didn't get his popcorn that night. :)
We would definitely stay here again...good job, Hyatt!",4,4,0,0
"I wouldn't necessarily go back
I stayed at the Washington Jefferson Hotel for one night, thank God it was only one night. The room was TINY. As soon as you open the door your bed was right there. The A/C was extremely LOUD and did nothing but wake me up in the middle of the night. I did love the bathroom though, plenty of space with a huge mirror on the back of the door and the shower and the sink were gorgeous, you can tell a lot of work was put into it. 
The elevator in the hotel was pretty awkward to me. I've never been in an elevator where you have to open a door to get to the elevator doors themselves. 
I also went to the sushi restaurant right beside it and I found it to be pretty pricey, even for their lunch menu. I'm comparing their prices to Toronto prices though. Paying 20 bucks for a sushi lunch isnt reasonable at all. Great service though.
I dont think I'd return to this hotel although I did get a reasonable price for a Saturday night in NYC.",3,2,-1,1
"Nice hotel in a great location with polite staff. No A/C only real drawback.
This hotel is reasonably priced. Like most other hotels in the city they charge an arm & a leg for parking ($36 for cars/$40 for SUVs & trucks + 14% tax) ouch. This and the fact that there is no air conditioning are the only two major drawbacks. The staff is very polite & willing to send a fan to your room upon request free of charge. The rooms are very clean & nicely decorated. The location is great- perfect for walking to all the great shopping & dining in the union square area. The noise from the street is pretty loud, but I think that is to be expected given the fact that the hotel is older & you're right in the heart of the city. Overall, I had a great experience and would stay here again...just not in the heat of the summer.",3,4,1,1
"A wonderful hotel, staff, clean & wonderful when you are away from home working a travel show..Just Great!!!
When you work in the travel industry you travel & see many hotel chains. Double Tree Columbus @ Front St. is one of my favorites...Warm welcome, great room, comfortable bed, very clean, nice staff and I feel very safe while I'm starying there...Always my ""Go To"" hotel when on a business trip..",5,5,0,0
"Morgan Hotel group again under whelms.
There wasn't anything really bad other than the 10 dollar a day internet charge for internet service that didn't work very well. The hotel is beautiful and the room was comfortable. It just isn't a level of service that goes above and beyond in a hotel that is charging top price. There are better run hotels in NYC. Now if you are a wealthy hip 20 something this is the hotel for you.",3,2,-1,1
"A dilapitaded Drake
We stayed at this iconic hotel in April. It has a fantastic location at the end of Michigan Avenue and wonderful classic function rooms. The staff are friendly and helpful. On the downside the bathrooms are way out of date and need modernising, as does the noisy AC system. The double glazing does not block out the noise (and being near NorthWestern Hospital means you have ambualance sirens at 4am) and in 2012 wifi is still only available in the common areas. Most people staying appear to be attending a function at the hotel or an a deal. With so many up to speed modern hotels at the other end of Michigan Avenue, Hilton need to spend some money and restore this hotel to its former glory.",3,4,1,1
"Great location and price but very loud
Hotel was priced right and very clean. Our main complaint is we are light sleepers and were put in room 220. We stayed Saturday night and the bar next door was literally vibrating our room. We have a white noise macine to drowned out noise but the bass from next door was overwhelming. We asked the front dest to be moved but she said the hotel was booked. Even walking down the hallway the bass was overwhelming. It literally took over 2 hours to fall asleep. Hotel was located right next to the subway in the heart of the downtown which was nice.",3,3,0,0
"Loved the modern decor and service, but there are definitely kinks to be worked out
The hotel was opened in Octorber 2011. I stayed there for 4 nights a few weeks ago. First 2 nights I stayed at a 'x18' room, which was right by one of the elevator banks. My bed was literally 3 feet away from the 2 elevators with constant noises from guests coming and going, and the annoying chimes. Seriously, do they have to set the chimes so loud? It was non-stop 'ding' 'ding' 'ding' throughout the night! Finally I had to ask to be moved to another room. The receptionist was very accommodating and switched me to another room, which reeked of this strong and strange smell of smoke and cleaning solutions. There was an industrialized air freshening machine sitting on the floor when I got there. I immediately called them and explained the situation - I felt bad asking for another room but there was just no way I could stay in that room for another 2 nights. The smell was so bad I had to leave the room immediately and wait for a staff member who was bringing me a key to a 3rd room. To the hotel's credit, they were extremely accommodating and put me in an upgraded room free of charge (hotel was fully booked). The 3rd room was perfect and I am giving the hotel 4 stars for trying to rectify 2 bad situations for me, a first-time guest. The hotel is brand new and I loved the modern decor. The bed and pillows were very comfortable. Free wifi worked just fine. Will definitely stay again and hopefully by then they will have worked out the kinks that usually come with a new hotel.",4,2,-2,2
"Old hotel, average room, great service! Good price.
The hotel exterior hallways look old and tired. The room is spacious but average looks and furniture. The service was excellent from front desk employees Alex and Grace. The complimentary breakfast service and food was a pleasant surprise. The location is close to Old Town, and the selection to restaurantin in Old Town are limitless. Try the old town mexican cafe, great for breakfast, lunch or dinner.
The bargain, service and location makes this place worthwhile.",3,3,0,0
"Terrible customer service
We had guests in to stay from out of the country. Took them to Seattle to see the sites. Everything downtown was full so stayed at the SeaTac La Quinta. Made reservations on Expedia for two rooms: one for our family and other for our guests. We stayed one night, our guests 4 nights. We checked in on a Saturday evening, and we left Sunday. 
Spent the entire day on Sunday in Seattle. Our guests returned to the hotel late that night only to discover that they had about $500 stolen from their room. They went to the front desk. The first lady helping said she would leave a note for the manager, nothing she could do. There was a change of shift and the next person working was even less helpful as our guest tried to find out what they should do. He raised his voice to them and made them feel that he was telling them to shut up and go to their rooms w/out actually saying those words. He also told them that they had only paid for one night--COMPLETELY FALSE. I immediately called him and told him he was incorrect. I had a confirmation number that I could give him to solve that situation. He quite rudely told me there was nothing he could do; the manager would have to handle it in the morning. I then had Expedia call the hotel because our reservations were made through Expedia--thank goodness. The front-desk guy then said he would accommodate them for the night. Unfortunately, the added stress of this room reservation issue (which could have been quickly and easily solved) just made the evening all the more horrible for our friends.
I advised our friends to call the police and place a report. Of course, the hotel did not suggest that. ""Conveniently"", the phone to their room did not work, so the police could not return their call. Our friends only had cell numbers from their own country and hadn't given those to the 911 dispatcher. We know the room phone didn't work because we tried to call them multiple times and the front desk could not successfully transfer us to their room that night--just got put on hold with the recorded La Quinta advertisement, and they heard no ringing on the phone in their room. 
The next day I called the day manager. She was more helpful and said an investigation would be done. A day later she informed us that a guest key card accessed their room at a certain time. When we talked to our friends, they had proof that they were not there when the room was accessed because they had purchased tickets on a tour cruise at that time. The next day when talking to a different manager, he said the key card times they gave us initially were wrong, but he couldn't access the correct records, so we couldn't verify times with our friends. 
Sounds very suspicious. They did not even offer a complimentary room or any advice. Just said they filed a report with their corporate office and that a copy for us to view is not available. 
We will not stay again, but if you do, make sure and lock everything up.
Also poor knowledge of the area. Asked about where the light rail terminal was. The desk person did not know the cross street let me know it was 4 blocks (turned out to be 1.6 miles) and seemed bothered that I asked for a specific street to know if it was walkable.",1,1,0,0
"Expensive WiFi. If Super 8 can have free WiFi, why can't...
Expensive WiFi. If Super 8 can have free WiFi, why can't Wyndham provide it?
Subpar business center computers that did not allow USB flash drive use. Also, half of the computers could not connect to internet. 
Otherwise a nice hotel in a convenient location. The hotel bar has a decent beer selection.",4,3,-1,1
"If you want to spend good money & be treated like trash stay here.
Treated like a criminal after my wallet was stolen. Went down to Randolph's for dinner left my purse returned & it was missing although there was only 1 other couple. I have to say that Mr. Spalletta was amazing & I felt that he was genuine about helping me. I then made a call to the front desk at 9 am 3/11/12. I left a message for Mr Bereit. He returned the call & I asked if we could exhaust all possibilities & asked that he ask a young lady that worked there what she saw. I was told that I was seen on camera with the purse; but that they were researching my return.. I never left the establishment. Had a drink & went to dinner; due to staying at the hotel. Mr Bereit treated me as if I was a criminal. He told me specifically that the only reason that he called was to make sure that I did not see the camera footage. He told me that if the police wanted to pursue it that they could; But that he was not going to do anything. He did not want to rectify the situation at all. He wanted to make sure that I didn't make a complaint & spoke to me as if I stole from him. I was very nice & just listened. Thank the lord he was on speaker & my brother & his spouse heard. He spoke to me as if I was not a concern & did not matter. My time was obviously not important to him at all. He was harsh & disconcerning. In my opinion he should not be in a position of customer service. I have never been spoken to in that matter. If I were a supervisor I would want to find the truth. Instead he told me as I asked just for him to ask an employee that may have put it in another area. Go though the police , My employees are great. I told him that Mr Spalletta was awesome; but that I want to share my experience. He then said How would you feel If I did that to you. I can't believe that he is in a position to speak with the public.",2,1,-1,1
"Clean rooms and just fine for the price
If you are looking for a clean room for a decent price this is the place on this side of town. Definitely an older property and the staff was not very attentive of the comm on areas. There were a number of occasions where there was debris on the floor in the lobby and other areas. The two reasons to go back to this hotel are
1. Free Parking- as opposed to the $10 - $25 night self parking or valet for the other hotels in the area.
2. Price- $78 for a holiday weekend could not have been beat. 
Do not go for romance try Hotel Derek. All and all I would go back for a budget trip with the buds but not with the wife and kid.",3,3,0,0
"Management Issues
The management made a decision to host a hospitality suite across the hall from my room. The group was loud yelling singing drinking and just plane rude. I dealt with it until 12 midnight then called the front desk who stated they would send security to ask them to keep it down. I then called the front desk at 12;30, 1:00 am, 1:30 am and again at 2:00 am and they simply apologized to me. I had a meeting and a scheduled wake up call at 4:45 am clearly I was up all night because your hotel made a decision to allow one group to disturb the rest of the customers in your hotel. I was given one night free off my final bill for the issues. In my opinion the one night free was NOT sufficient to replace the sleep that I needed to perform optimally in the meetings I was in town to attend. I travel to Indianapolis frequently on business this was my first time at your hotel and I will not be returning! The one question I have is WHY would management make a decision to host a hospitality suite next to other guest rooms?",1,1,0,0
"Ask for a room above 25th floor
On a recent trip to NYC, my husband had a function to attend at this hotel. We actually turned the trip into a family vacation and chose to stay the majority of the time at a less expensive hotel (see related reviews in NYC of the SoHotel) and only spent one night here. We booked to attend a conference, but they were out of the conference-priced rooms, so we were not able to be placed with the others attending the conference (which turned out to be a blessing because of the spirited activity of the late into the night festivities). I recommend that you ask for a room on a higher floor for this reason unless you don't mind the conferencers roaming the halls all through the night on the floors below the 25th.
This hotel's lobby is beautiful. The hotel bar is nice and serves very good cocktails. There is a open kitchen style restaurant in the lobby beside the bar and also a grab and go market that has beverages and snack foods (see related review).
Check-in was fast, friendly and efficient. After a 3 minute wait with the only two desk clerks busy a little before the actual check-in time, a man from the VIP check-in came out to help me. He was very helpful, fast, and pleasant.
There are 10 elevators that take you up to your room with the furthest 5 from the check-in desk going to the 25th and higher floors, and the 5 closest to check-in going to the lower floors. I believe all elevators go to the banquet level. This was a little confusing in practice, however, and twice we found ourselves on the wrong elevator.
The room itself (a double double) was a big hit with our kids who loved the dramatic purple decor and full wall mural and the electronic lighting switches. Our other hotel was great but not luxurious, and the kids said this was their idea of what a NYC hotel should look like (I personally preferred the hominess at the other hotel). I did love this hotel's bath and its amenities. It had waterfall tub and sink fixtures, a rain shower fixture and a full bath tub. The bath products, white ginger by portico, were also very luxurious. The toilet however was loud enough to make you think that you were about to take off at Laguardia's airport.
The beds were another story. They looked good on platforms, but were very small and uncomfortable. I might not have noticed this except we had just come from a lot less expensive hotel where the beds were queens, not doubles, and were super comfortable.
The location is a good one too if you want to be near Grand Central Station, in mid-town and close to most of the tourist destinations.
I would probably stay here again if I had not already found the place I want to stay if I return to the city.",3,4,1,1
"If you get it cheap...
This is an old school hotel, with furnishings from days gone by but I can't complain for the Priceline deal of $49 per night. Pros: big room, clean, welcoming front desk, cheap, close to where I needed to be. Cons: dark room, the first room they gave us had a terrible smell, soft beds, awful pillows, remote didn't work, noise from adjacent rooms. Would I stay there again? Only if I had to watch my pennies.",2,2,0,0
"over priced for what you get
Stayed here for a few nights after hanksgiving. While that is a peak time the prices were very much over charged for what you get.
Doorman never available.
They offer a Free breakfast which only consist of apples, 1 juice and three boring not fresh pasties. So no real savings or deal here. One morning I anted to take up an apple and a tini muffin to my room and was told by the guy in the restaraunt I had to eat there and couldn't take it to my room. No reason for this ridiculous request at all. 
Hotel is not in Times Square as they say, it's more of a 20 minute walk
Rooms were nicely decorated and the baths were up dated, however the lobby was very cold and not inviting and needs updating.
rooms were either very hot or very cold.",2,3,1,1
"Disappointed.
This hotel is tired, worn out, old and in desperate need of a remodel. I chose it because it's a good bit less expensive than anything I could find in the Financial District and because of its proximity to the BART. It was - however - still really expensive, averaging over $200 a night. 
The location - 8th & Market - was once a bustling city center. Unfortunately it's fallen onto hard times, neighboring a couple sketchy neighborhoods. There isn't much at all for restaurants - save a Burger King, Carl's/Green Burrito and a couple of diners. (I had the Korean Tacos at Sam's on Market and they were quite good actually). The proximity to the BART rail is great - right around the corner. For walking, however, consider the surroundings. 
The front desk staff was friendly and accommodating. No complaints there. I moved rooms after my first night because of the construction on a neighboring skyscraper at 5:30am and they were able to do it even though they were at capacity. I got some free drink tickets and my room came with breakfast. The breakfast bar was ok. Scrambled eggs, sausage, bacon, croissants, juice, fruit, etc. Not sure what the price was (as it was included in my rate) but it was a good notch above a continental. Speaking to the need for a remodel - the coffee cups are in need of replacing, stained brown from a zillion served. 
I had the opportunity to use the fitness center a couple times. It's a small room, but worked for me. A couple treadmills, cycles, steppers and a weight bench. They had a TV and towels and water. Nothing super special, but certainly good enough. 
This brings me to the room. Ugh. As stated, I moved due to the construction noise. That room faced East. My new room faced West. 15 feet from my window was another hotel so 70% of my view was a big concrete wall. I could see the city to the right and it wasn't a total bummer. Noise was still an issue. Even on the 10th floor. I was awakened every night by a loud steel bang - like a steel plank covering a hole in the sidewalk was being walked over or something. This happened a few times. Street noise isn't too bad unless there's a siren or really loud truck. Room-to-room noise, however, wasn't a problem. 
In general, the room just needed some attention. There were plugs in the base of the lamp - one was missing and one of them was pulled out, exposing wires. It looked ugly and was probably dangerous to a little kid. The walls were scuffed. The wireless worked ok for 3 of my 5 nights and on the other 2 I could connect but it dropped every couple minutes. Very frustrating. Under the chair in my first room was a belt. How that was missed by the cleaning crew...I can't say because I saw it 5 minutes after I checked in. There was a little plastic garbage can int the hall near my room for 2 days. It was empty...but why? How did it get there and why didn't someone take it away? There were little stains on my sheets the first night. The sheets were clean - but stained - right next to the pillow. It could be seen without even crawling in. Kinda creepy - at least put the stain at the bottom of the bed so the guest wouldn't eve know, right? Overall it seems like they just don't care that much about these things at this hotel. Let's change the sheets and towels and move on. The bathroom was ok, but one night after a workout there was no hot water. Seemed ok each morning though. 
In the end, this is what I would expect from a Knights Inn, Motel 6 or EconoLodge off a freeway. You're paying $40 for a room you expect things to be a bit shady. But I expect more from a Holiday Inn in the center of a major US city. Especially when you're paying over $200/night. A little more attention to detail. I doubt I would stay here again. I'd rather be a couple more miles out and/or pay a bit more and have a better experience.",2,2,0,0
"Would stay here again
I just returned from 3 nights here with my husband. I am a country girl from Tennessee and this was our first trip to NYC. I was nervous because all I know of Harlem I have learned from the news and television but was pleasantly surprised by the experience. I did walk around one night by myself and, although I didn't feel comfortable getting off the subway onto the streets of Harlem, nothing at all happened. I just don't think I would want to do it again. I went downtown by myself and felt ok. It was just getting off the subway that was a little scary. 
Pros: Close to the subway and taking the M60 bus from LGA was very easy. You can't beat it for $2.25/person especially since I was prepared to pay $50 for a taxi. Just make sure you have all quarters if you don't have a metrocard when riding the bus. The M60 dropped us off on 125th/Frederick Douglas and the hotel was a block away. Easy to find (if you know that you are looking for)
Rooms: Clean, but small. I expected this so it wasn't a surprise. Nice and modern. Large screen TV mounted on the wall. Free bottled water (2/day) was nice but don't expect any extra.
Cons: The first day we walked around NYC left us dehydrated and when I called for more water, the front desk help said they wasn't supposed to but they would send more bottles of water to us. They never came. I prefer to be told the truth not lied to and get nothing after waiting for 30 minutes. I finally went downstairs and bought a $2.00 bottle of water. We went later to the pharmacy on the corner and bought water for the rest of our trip.
Breakfast is too expensive so don't waste your time even looking.
The coffee in the room is awful!! I tried it every morning and yuck! I was quite disappointed b/c I like a good cup of coffee when I am getting ready for the day. On the bright side, it was free when we went downstairs and out the door so I got some every morning.
I definitely feel like we were able to experience more of the real life in NYC because we didn't stay downtown. It was good to see how people live in the big city and not spend all the time there around touristy places.
I would stay here again. I would recommend it.",4,4,0,0
"Excellent Hotel, Excellent Staff, Excellent Location
I am a Platinum Priority Club Rewards Member and used points for our 2 night stay. Not a far walk from the Walk of Fame, shops and restaurants. We were there the night of the Finding Nemo 3D premier, so the sidewalks were packed. The room was spacious, not that we were there much, the breakfast excellent and the front desk were able to book us a shuttle back to the airport. Would stay here again. The only small thing, the self laundry was closed for maintenance, so the guy who owns the drycleaners across the road was making a bit extra with all the tourist washing. Would stay here again.",5,5,0,0
"After every $
They told us by telephone an hour before we got there that they would accept our discount hotel coupon and they had lots of rooms available. But when we got there suddenly all the 'coupon' rooms were taken. All the lower priced single bed rooms were also taken. So I had to pay $10 extra for 2 beds which I did not need or want and then of course the $5 weekend supplement. The room was fine, the breakfast minimal but Ok, the cleanliness was OK too. But I'll never stay at a Super 8 again because the desk person ( whom I believe was the owner ) made me wait almost 30 minutes before she would check me in saying she was looking for the 'gest possible' deal for me. In all she lowered the price $2 but had me sitting in lobby for 30 minutes when all I wanted to do was check in after a 12 hour drive.",2,3,1,1
"Try Hotel Indigo instead
Walls were paper thin. Discovered mildew on blinds when rolled all the way down. The room was relatively small, the desk chair hits the bed. But worst of all was housekeeping. It was very apparent that the sheets were rolled back up, some clean towels left, but nothing else done: No vacuuming, sink and bathroom counter was not wiped down. Shower had mildew around the interior handle. 
Try Hotel Indigo just down the street. Same benefits of the Southside location, but newer and cleaner!",3,1,-2,2
"totally disgusting
all that needs to be said is...how is this hotel still open and not condemmed.",1,1,0,0
"Amenities are better than the rooms, I am just not hip enough.
Everything was just a little off making me feel a little more dip-ster than hipster. I like things really clean and fresh, this was not the case and even after switching rooms, I had to do a little cleaning making me wish I could get my hands on a vacuum. All that great Phoenix air and no way to get any of it. The staff was super nice and accommodating, the bar and pool are great, I am just a room kind of person and am focused on the bed and the bathroom. Really just needs some freshening for us less than party people.",2,3,1,1
"Great hotel in a memorable location!
Stayed on the 45th floor, Junior Suite at the WTC site. Had the best views of the WTC memorial site and the Freedom Tower still under construction. We spent at least an hour each day looking out of the windows. The floor to ceiling windows are an pretty impressive. Those with a fear of heights might not want to stand too close to the edge. :) Rooms were top notch, junior suite had a living room with a open hallway connected to the king size bed. Sheets were really comfortable, probably one of the most comfortable beds I've ever stayed in at a hotel.",5,5,0,0
"Different than other Homewoods
As a family with young children, we prefer suite style hotels, so we have stayed at quite a few Homewoods. This one, on the inside, was the same as any other Homewood. The rooms were clean, plenty of towels, updated kitchen and bathroom. The bed was very comfortable. Our kids loved the outdoor pool, and the breakfast was a typical Homewood variety of hot and cold items. The part that was different about this Homewood was that the rooms are set up to appear more like townhouses, which means that they have doors leading directly to the outside. Typically we avoid hotel rooms that lead directly to outside, but the setup was much nicer than a motel style with exterior doors. The other difference that was somewhat of a pain was that to reach most of the rooms, they could only be reached via stairs. Carrying suitcases and tired kids up a flight of stairs is not a huge deal, but somewhat inconvenient. I can imagine that this would be a bigger issue for an older person or someone who has difficulty climbing stairs. When we visit a hotel, we usually like to grab a luggage cart and take everything all in one trip. This isn't possible at this hotel, so if you have more luggage than you can carry up the stairs, it might take several trips to get all of your belongings into your room. Staff members were friendly and everything was clean. We would stay here again if we couldn't find an available room at a more typical hotel style Homewood Suites.",4,3,-1,1
"The Mansfield
My wife and I spent 3 nights at this gem of a hotel. Location perfect. Wonderful personal touches by General Manager, Klaus Peters, and the always available and knowledgable concierge, Robert Licata. 24hr expresso/coffee in the library and 24hr room service. The M Bar in the hotel serves up drinks as well as breakfast and dinner. Our room was well appointed and very quiet. The bed was comfortable with large screen TV in both sitting room and bedroom. Perfect way to spend our 20th anniversary.",4,5,1,1
"Good Business Traveller Hotel
Typically small NYC hotel room, but clean and well appointed. Impressive view of new Freedom Tower and WTC site. Conveniently located. Would have liked complimentary wi-fi. Very expensive room service breakfast (welcome to NYC).",4,4,0,0
"Accommodations Great...Staff...the Greatest!
This hotel has personality and charm, but the wonderful staff made our three night adventure one to remember. Everyone...Everyone was helpful, friendly, and seemed genuinely interested in making our stay comfortable and easy. 
The room was large, quiet, and clean. Great linens. The beds were soft...but not overly so. The bathroom had been updated and was quite nice...clean and conveniently arranged.
We ate a couple meals in the dining room which we enjoyed and were once again pleased with the staff.
I can't say enough good thing about our experience. This was my first time in Baltimore...I accompanied a friend who was there for a conference. I'd love to come back just for pleasure.
What a wonderful city...Who knew?",5,5,0,0
"Convenient Location
This was my second stay at this hotel. This time, my daughter and I stayed here for a college visit to UIC and to see a show. The rooms were large, clean and the beds were comfortable. The wifi is free and worked great. The breakfast was tasty and we enjoyed the free coffee/tea in the lobby while we were waiting for our car to be brought to the hotel. It was great to park our car and use the subway, which is easy to access. The parking attendants were very helpful and stored our luggage after we checked out and until we needed our car. They also helped me out of the city by giving me directions to the interstate. I would definitely stay here again.",5,5,0,0
"Tiny room
Great location but this is no luxury boutique hotel. Service at the front desk is surly and disinterested. Very grubby communal areas in particular the lounge space above reception and a room so small there was only space for one bedside table as the other side of the bed was right up to the window. We had cupboard the width of a coat hanger that was described as a wardrobe, you can only bring soft luggage as there is nowhere to put a hard suitcase once its unpacked. On the up side the cleanliness of the rooms is good unlike the rest of the hotel.",2,3,1,1
"Worst experience at a Hilton
So it turns out the ice machine on our floor was broken and had a really loud and constant beeping. Sound isolation is really poor so we barely got any sleep. The manager wasn't there and the person at the counter basically said there was nothing he could do about it (I even suggested to unplug it and he said that was not possible). He didn't even offer to switch us to a different room! We checked out at 5am after no sleep at all and the manager was supposed to give me a call to apologize and offer us a refund. He never did. Wrote to Hilton and got no response either. Very unprofessional, stay away.",1,1,0,0
"Nice corner room
Was given a corner room for my 2 nights stay at Hilton Boston Downtown - spacious and quiet. The location was just great for business in downtown Financial District; also within easy walking distance to South Station, Faneuil Hall and the Aquarium. Helpful staff at the concierge. Considered myself lucky to get it under $200 a night just before St. Patrick's Day.",4,5,1,1
"Terrible, horrible, disgusting
I spent 2 nights there with my fiance to go to the wedding the next day. We usually stay at the Memphis Inn but it, and everywhere else, was booked because of the Memphis In May that was going on. We spent 30 dollars more a night then it costs us at the Memphis Inn and it was a horrific experience. 
We got in late that friday and so went straight to bed. We got up at about 9:30 that morning and was about to take a shower when the maid knocked on the door. They usually don't show up until about 11 a.m. so we told her to come back in 30 minutes because we was about to shower. She NEVER came back. We got in from the wedding at about 7 a.m. with our dirty towels still in the room and our bed still not made. I called the front desk to tell them and he told us they didn't have any towels and that the maid said we had a ""do not disturb"" sign on our door which is a COMPLETE lie. 
He then calls me back and said he ordered towels but they weren't washed. So he gave us stinky brand new towels that he was too lazy to wash. The next day I went up to the manager and told him and all he did was give us 10 dollars off of our total stay.
This is the 2nd time we've stayed here and we will NOT be coming back ever again. Worst hotel I've ever been to!",1,1,0,0
"Looks are deceiving!
Stayed at this hotel (motel really) recently after looking at the website and thinking it would work. I wasn't expecting luxury by any means but this place was terrible. Nothing like the photos on the website. Ocean view overlooking a ratty rooftop, very dated bathroom (minimally clean) and worse yet, no hot water! This was advertised as a ""Junior Suite"" but was basically a single room with a fold out couch. Stayed one night and paid over $300.00 at checkout. It is a rip off and very falsely advertised on the website. Would never stay there again!",1,1,0,0
"Cars vandalized in the parking lot!
Beware of this hotel as burglars hit this place every few months especially when a truck show is in town as the crooks prey on fancy cars and trucks in the lots. On my 2nd stay at this location which is a Marriott franchise, woke up to my car and 4 others being broken into and items stolen. The worst part of this was the managers attitude towards me (Gold Elite, 80 nights per year) made me fill out an incident report and without furnishing a copy. She also informed me in a stern tone that they were not responsible and guests park at their own risk. Nothing new to inform me about but most Marriott's I stay at provide night time security guards to ward off criminals. Stay away from this hotel at all costs because it will cost you lost time and money getting your smashed window repaired and wasted time chasing your tail with these terrible management people. One manager was nice enough to offer an apology after I checked out, but too little too late.",1,1,0,0
"One of the WORST hotels I have ever stayed at
was promised a room with 2 queen beds but ended up with 2 doubles. Arrived from a long flight at 12, the front desk said that our room will be ready for us at 1:30, at 3:00 it was still not finished. Key card hardly ever worked. Excellent maids except when they took away my contact lens case.. I was expecting free wifi since the room was expensive but sadly not.. the wifi didnt work anyway and when i called how to work the internet they sent me through to an internet support. i was talking to them for an hour and after that the internet still didnt work. The front desk service was poor.. there were holes in the net curtains, the phone by the desk didnt work.....
 I will never stay at the Intercontinental again because of the high price for bad rooms.",2,2,0,0
"Nice Staff, bad location and rooms
The staff here was always very nice to us, but the location and condition of the rooms was not. We needed a budget hotel in downtown denver, which is pretty hard to find. We didn't feel safe walking from downtown to the location, and took a cab here at night. WiFi only worked in the lobby. Our first room didn't have a working toilet or tv. Switched rooms, only got a few channels on tv.",2,3,1,1
"Poorly Maintained, Good Location for Elvis Fans
Spent one night at Heartbreak Hotel and moved on to other accommodation nearer downtown and Beale Street. We had viewed the property on a previous visit to Memphis so expected it to be a little seedy. The bathroom was not clean. Had to ask twice to have the bath cleaned. It was covered in scum with a black ring around it. On second request they responded and sent someone in to clean it. Many of the fittings were old and rusty. It wouldn't take much to touch up the paint and and replace the rusty fittings. All looks old and tired and an over-priced hotel...but you're there for its proximity to Graceland and the Elvis experience - an easy walk - the hotel is adjacent to Graceland. Also it is quite a distance from the music on Beale Street.
The staff in the breakfast room were awesome, and very entertaining. They augmented the Elvis experience with their humor and antics. Loved that part.
Liked having stayed at ""Heartbreak Hotel"" ...but needs work to up-grade and maintain it. 
Last visit we did Graceland and found it very tacky and commercial. This time went to the Elvis sites in Tupelo. This is magnificently done.Really tasteful. A spiritual experience - I like the music, but am not an Eiivs fan/fanatic...but Tupelo was special. Really recommend it for those on an Elvis or music trip.",2,2,0,0
"Poor Service and Drippy Showers
Well this hotel takes the cake for poor service, when we went to check out at 4:15 the night shift gentleman was sleeping with his feet on the desk and we had to wake him up so at 4:30 we could get our rental car out of the more than crammed parking. We knew the parking was packed, you could see it from the back door, and when we asked if we could have somebody come now to ensure it wasn't blocked, we were told ""No it won't be blocked"" after much gentle arguing and then seeing the car was parked in the furthest spot from the exit, underground blocked in by two cars we had to wait another 10 minutes for someone to show up to try and move one of the cars. It took almost half an hour to get the car out as the gentlemen couldnt find the keys to the car that was blocking us. At this point, we were running late for our airport check in for our business trip. We couldn't get a printed invoice and I asked them to have it e-mailed to my account on file. I called back today, two weeks later and they can find the reservation but told me ""we can't send you a receipt as you booked through Expedia"".
The room itself had a shower that dripped all night and a tv that could blow an eardrum when you turned it on, other than that, everything was find. Yes sense the sarcasm. I would not and will not be recommending this hotel to anyone.",1,2,1,1
"Absolutely Fantastic
I stayed at this hotel for one night and it was the best hotel experience i've ever had. I was assaulted in the city and came back to the lobby in tears, and I couldn't ask for a better experience after such a terrible one. Without hesitation, the got the first aid kit and calmed me down. I got separated from my group and would have been left completely alone if it wasn't for them. They are truly great and I would highly recommend this hotel.",5,5,0,0
"Don't stay here unless you have a tetnus shot.
I was looking for a place to stay that was close to the UCSF hospital. My mother had a stroke and I needed a place to sleep and shower. This hotel was close and when I called and told the manager ""Bob"" my situation he gave me a decent quote. When I got to my room I was in shock. Not only did upon me opening the door was I overwhelmed by the smell I was shocked by the room condition. The room was filthy, the rug was stained, the walls were stained and covered in a film. I opened a window to try to air out the room and was surprised to see that the window which was 2 feet from where I was to sleep, had no screen. I then went into the bathroom and gasped. The shower head had mold in it, the ""vanity"" was filthy, and the vent fan that was in the shower had open wires. The floor in the entire room felt like it was going to cave in. The room phone was covered in so much grime. The walls and flooring were coming apart and had mildew in them. Above the headboard were stains from ciggarettes, and the ""heater"" in the room looked like it would explode even if I looked at it wrong. After all this I go back to my car to place my luggage back in it and discover in the stall next to me a needle that still had some fluid mixed with I would assume was blood. I then went to the front counter to get my money back and the manager refused. It took me threatening and looking up the health board on my phone and calling them in front of him that he gave me 90% of my money back. He kept 10% for housekeeping fees. I would never recommend this establishment to my worst enemy. I seen some of the pictures they have placed up and I got to say I dont know where this is. I took some and see for yourself. Please don't stay here!!!!",1,1,0,0
"Basic functional
An average place for under $100. Older hotel with basic room perhaps a couple notches up from a Motel 6. Looked like they may have regular or long-term construction workers staying there. 
Major new construction of large buildings a block over. 
The complimentary breakfast was basic with toast, juice, fruit, & coffee. 
All functional for a quick one-night stay over to catch a meeting the next day,",3,3,0,0
"Good Hotel But Beware Travelocity Users
I would have given a better rating if not for the problems we encountered at check-in. Overall, this is a nice hotel. It is in an excellent location, we felt safe and it was short walking distance to all of the major tourist sights in San Fran. It was very clean with comfortable beds. The hotel breakfast was also delicious. We checked in around 7:00 pm after a very long travel day from the east coast with two children, ages 10 and 6. Although I reserved a room with two beds, they gave us a king room with a roll away bed. We expressed that this simply would not work because there were not enough beds for everyone in our family. They were very firm that there were no other rooms available. We were also told that because we booked through Travelocity (or any other third party), there was no guarantee that the room we reserved would be available. We told them that we understood that if we booked a two queen room and got a two double, that makes sense BUT they need to have enough beds in the room to accommodate the number of people in the room. We were exhausted and told the room was large so we decided to accept it. When we got to the room, it was not very large so we went back to reception and asked to speak to the manager. We were told again that this is the risk when you book through a third party. After going back and forth and telling the manager that Marriott has an obligation to their customers no matter how the hotel is booked and it doesn't say much for their company if they caution you against using Travelocity yet accept third party reservations. Again, I have to stress our main issue was they were going to put four people in a room with enough sleeping space for three people. Our reservation was for four adults so for all they knew, four adults were going to share a king bed and a roll away. Finally, the manager gave us a room with two double beds as well as a complimentary breakfast and another breakfast at 50% off. In the end, they made the situation right, however, it took a bit of pushing to get to that point. Not exactly what you want to deal with after traveling for 10 hours. One thing to note is they suggested that Travelocity users call the hotel a few days in advance to check on the room type, however, they also said again this still did not guarantee anything.",3,3,0,0
"Good value, decent location
I stayed here with my family and I had no real complaints. I did like the frig and the microwave and the free Wi-Fi. My kids used the pool and jacuzzi everyday and really liked the two. There were a nice mix of people out there and they had no problem finding others to play with.
The location was great in that it was off a main road and it was easy to get to places in town (with some driving, yes, but nothing that bad). My only real issue with the area is that there is nothing but chain places out there so there weren't any great options if you wanted to eat out.
The staff was friendly and helpful (although I didn't really meet with anyone other than check in/out). I didn't eat there so I can't say anything about the meal.
I'd stay again especially if the price was right.",4,4,0,0
"Not like other Westins
If you're coming here with the assumption that it will be like other Westins where you have stayed, it's not even close. The lobby is the best looking part of the hotel. Previous reviews about the worn decor in the rooms and dark, spooky hallways are all very honest. The bathrooms are anything but good sized. It would be a very tight squeeze for even two average sized people. Good thing I was alone while I was here. The walls are paper thin and I could hear people on both sides of my room. I definitely will not stay here again for any possible return visit to Indy. I'll choose another Starwood Preferred Guest (which, apparently that ""status"" doesn't even matter at this hotel!) hotel or maybe another place. Don't waste your time here.",2,2,0,0
"Hotel under construction but still okay
This hotel is an older Residence Inn which means that the rooms are actually larger then some of its newer counterparts currently this hotel is getting a renovated and hopefully it will get the updates it desperatly needs. This is the second time that I have stayed at this hotel when I have been in Memphis on business. First of all the staff here is very friendly and fairly knowledgeable of the area. The rooms that arn't updated are pretty worn and don't have wireless internet or flat screen TV's but the room was very spacious and CLEAN which counts for a lot more then having HD. There are several good eating options around the hotel and it is close to a hosptial and several large business parks which makes it a great place to stay for business. I can't really say that I would recomend this for a family or leisure stay becuase there isn't much around. But all in all this hotel is okay",3,4,1,1
"great service and comfortable beds
Hotel was very clean and front desk was very helpful. The price was also fantastic. I would stay here again and recommend it!",5,5,0,0
"started stay on Saturday the 9th of sept
My wife and I arrived was greated ny a friendly receptionist Christy, Went up to our room and unpacked and set up for my 2 month stay. After unpacking left for walmart for lysol and cleaning supplies, had to clean the mildew and nastiness in the bathroom. We purchased a non smoking room and found the sheets, towels and linens all smelled of cigarette smoke. Looked under the bed and there was bottle caps, mouse sticky traps and 3 empty water bottles and an old sock. After we cleaned, mainly because this is a work paid hotel,"" Cheap"". Week 1 the ESPN channel stopped working hotel staff said its a dish network thing requiring it to be a paid channel because of football season, No race no football. But at the same time we got espn U, Classic and 2. Week 2 we lost espn 2, espn classic, espn news, tbs,tnt, usa and both showtime channels and cnn. leaving us with: PBS,ABC, NBC,CBS,FOX, ESPNU, Oxygen, TWC, disc, Cartoon network, fox news,. The manager Darla said they are paid channels and they werent paying for them. The TV only has a staight cable connection with no options to hook any gaming or dvd player to it. The bed you can feel the springs under the sheets also. Do to the clientel that stays here I recommend one of the others near by. Pay extra money for comfort a pool, tv channels, bring a hot plate and cooking utensils you will be much happier.",1,1,0,0
"Forgiving since this is a huge and very old property.....
This hotel is so old and needs updating. Im here for a large conference, so I assume that a property accomodate this large of a group is tough to find, but this property makes for grumpy and disappointed attendees. 
My room has bright blue carpet, that appears to be about 25 years old. The saggy mattresses are creepy. No fitted sheets, or mattress pad. Instead, its a old ball-y blanket under the bottom sheet that i could feel. It was really gross. The decor is a disaster. Its like an old wanna-be Victorian hotel. Valances over the beds, and tacky gold chandelier. The TV is really old and had lines jumping all around it. The bathroom is tiny and depressing. Water pressure is minimal, and water never gets above lukewarm. Miserable and makes for a rough start to a morning. the rooms heater rattles all the time. The rooms also have very odd reproduction posters of creepy paintings. 
The rooms have no fridge, so no keeping anything in your room. Luckily, there are a couple of minimally stocked gift shops where you can buy a $4 power bar. Parking is 16 dollars a day if you want to get a car and drive somewhere.The property is really close to a mall, so you can go over to the food court. The cafe stocks yogurt and fruit, for a hefty markup.The staff tries to be accomodating. My room had the last guests knee-high pantyhose under the bed. That's not encouraging. I saw some hairs in the shower, that were not mine. 
We paid $149 a night. What a rip off. This place needs a remodel and some investments. 
The positives, AVIS on site, and the meeting spaces are plenty.",2,2,0,0
"Cool but compact room, great service
Stayed in a corner, cityview room, which is a little larger than most rooms and has a great freestanding bath (which is nice and deep, and open to the room) and a great view of mid-town and the ESB.
The design of the room is great with an industrial-mid century feel, but despite being a larger room it still felt a little tight and awkward in parts, and the unusually high amount of scrapes and patch-up paint on some corners (for such a new hotel) made me think others found it a little awkward to get their bags in and out too. No big deal, just a shame in such a nice-looking space it wasn't thought out a little more by the architects. Also, there's only one small space for one bag in the closet, so extra luggage ends up on the floor (maybe add a bag-stand, management?). Maybe the standard size rooms make better use of their limited space? I'm just not sure of the value of paying extra for the corner room if you're after more space.
The staff were lovely and gave exactly the service you want when you stay in a small boutique hotel. They remember your name, they always have a smile on their faces, they give you umbrellas when it rains, they get you take out from local restaurants and deliver it to your room! The best service I've had in a NYC hotel, with absolutely no hint of pretentiousness.
The restaurant was closed while I stayed, so a simple breakfast was provided. A nice touch, though it was very basic and felt like it was temporary and kind of thrown together. Still, nice to be able to grab something before heading out for the day.
Two other small things, the AC was REALLY loud and right above the bed, and made it hard to get to sleep the first few nights. The traffic here can be a bit loud, so I preferred AC over traffic, but not ideal. And they seemed to have way less cable TV channels than most hotels, which seems a bit cheap. Weird.
Location is great, moments to great restaurants like La Esquina, Bathazar, and all Nolita and SoHo has to offer. Overall, I would stay again, I think I just expected a touch more on some of the details due to it's excellent ranking.",4,4,0,0
"Dallas was great!
I found the staff, location, accommodations, and restaurants excellent at the Intercontinental hotel to be top notch.The shuttle rides were extremely valuable and the drivers were extremely polite, helpful, and respectful. I appreciated that.
Caution trying to walk anywhere - like in Vegas you would be taking a great risk of getting run down. If you don't like roundabouts - don't rent a car in Dallas.",5,5,0,0
"Great location, otherwise so-so
Stayed here one night for business in May 2012. First, the location seems to be great, Close to downtown but not right smack in it. Just a couple blocks from great Greek Town eateries. Parking: Valet parking is $36 for the small lot right in front of the hotel. A look out the window indicates several other cheaper parking options available closeby including a $6-10 lot and at least one garage (unknown price) across from Walgreens directly to the south of the hotel. The rooms are nothing fancy - I didn't even get the ""sleep good"" stuff you usually get at a CP like the eye mask, ear plugs, lavendar spray, etc. Not that it mattered, but I noticed. The room was somewhat small and since I was on the 11th floor, the traffic noise wasn't too bad except when an ambulance went by a ew times. The bathroom looked in need of some TLC. I checked in at 4:30 and when I came downstairs for dinner at 6:30, was annoyed to find that the hotel has a guest reception from 5-6:30 but the front desk hadn't mentioned it to me when I checked in earlier. Would have been nice to know. I didn't eat at the attached restaurant for dinner (went for Greek nearby), but did do breakfast there the next morning. The restaurant opens at 6am, which is when I went down. No one was available to seat me, so I sat myself. I watched a waitress bring 2 tables food/drinks twice before the hostess showed up and I pointedly asked if anyone would be bringing me a menu. I had been sitting there for 20 minutes at that point, and had I not needed to eat so I could get on the road, I would have left. The breakfast was of a decent size for the pricetag, but overall I was not impressed. 
Overall impression - Nothing special hotel.",3,3,0,0
"Pig with lipstick
This is a classic example of hotel mis-branding. No way is this a Crowne Plaza. At best it’s a Holiday Inn with a few superficial upgrades, but even then it still needs some work. Everything has a down-market feel – the rooms, the lobby, the staff, the pool, the guests (large group of Hispanics sitting in lobby talking very loudly wearing tank tops and drinking from a couple of brought-in cases of beer). Good value, though, since the room only cost $53 through Hotwire. But it’s still a pig with lipstick.",3,2,-1,1
"Ok Hotel--HORRIBLE Area
The hotel is ok, not stellar. Showers are horrible, tiles were coming off the bathroom floors. Cleaning crew didn't give us fresh totels, just hung up our old towels. The area is AWFUL---very sketchy, lots of people haggling you---my advice--if your gonna spend money for a hotel, stay in a better area--like Financial District or even Fisherman's Wharf or Noe Valley.",2,1,-1,1
"Excellent service and very nice rooms!
I did not go to New York on buisness, strictly pleasure. Therefore I did not need internet connection or the computers there. However, if you are going here on buisness the wifi is very expensive and the buisness center charges 35cents per minute! and to make and copies or print anything. The staff is very very nice and will get you a taxi anytime you need one and they also have so much knowledge about the city! The concierge desk can also get you tickets to shows, schedule reservations, schedule a time for a pick up in a car, and also get game tickets for various sports. The room itself is very nice they have a flat screen tv in every room, the bed is comfortable, and the ac is able to be set on various settings. the shower also has very warm water and there is excellent conditioner and shampoo provided. Not the cheap stuff. I definitely insist on going up to the top floor of the hotel where you will have a panaromic view of the city. Which is awesome. Very good location in walking distance of times square, 5th avenue, and canal street. Or a cheap taxi ride to any of these.",4,4,0,0
"Great hotel, not so great location.
Great rooms, staff, house car, restaurant. Everything was great except the location. Nothing to do unless you take a car or cab. The only other issue was the gym, I forgot my headphones and the headphones at the gym were all used and nobody was working to replace them, a bit odd considering it was 8 in the morning, prime gym time. Other than that it was very nice.",5,4,-1,1
"Great stay
We've already scheduled a return stay in Jan when we will once again be in Phoenix to do the Rock N Roll marathon. Room was great, very quiet area, close to downtown and the metro link. Great value. Free Wifi, continental breakfast - it was all great",5,5,0,0
"Comfortable Stay
I found my room to be a good size with two queen beds. The mattresses can be adjusted to your comfort (from soft to firm). Air condition works well but is a little noisy at night. It is nice to have a microwave and fridge. There is a Whole Foods on 7th (approx. 5 blocks - closed to 23rd St. station) which we were able to pick up supplies for breakfast and cold drinks. 
The location is excellent with two subway stops on 7th or on 6th at the end of the block from the hotel. Staff are very friendly and welcoming. There are cookies available in the evening and cold water with lemons in the lobby. 
The downside was Internet service was not very fast. The tub also did not drain very fast.",3,4,1,1
"Expected more for the price
I stayed at this property for 4 nights in May 2012. Due to the price of this hotel, I expected a lot more then a cheaper property. The hotel and amenties were on par with other properties that cost a lot less. 
Issues: 
Room service- Room service ends at 10 PM and offers a very limited menu. When I ordered a cup of coffee it didn't even come with half and half or milk. When I asked , I was told they didn't have any.. Really??? Even coffee from a vending machine comes with some type of creamer! There is no breakfast room service.
Room- 
The cooling / heating system in the room shuts off automaticly when it doesn't detect movement after a certain amount of time in order to conserve energy. Unfortuantly, it doesn't know the difference between night time and day time, so when we were sleeping it would shut off. It was over 90 degrees my entire trip. During the night the cooling system would shut down and one of us when wake up sweating and have to get up and move around so the cooling system would turn back on!
Pool- is extremely small 
 Pro's:
The location is great and quite frankly that is what your paying for. The staff was wonderful! 
The metro was somewhat near by and the white house and mall were within walking distance. 
I am not a hotel snob and in fact don't really expect a lot in a room, but I feel if you charge the rates they are they should be held to a higher standard.",3,3,0,0
"Great end to a round the world trip
Stayed here last weekend and found staff very helpful and polite. Room was spacious and had all the facilities needed. Perfect location for central San Francisco.",5,5,0,0
"Not Bad
Stayed at the Four Points on a Friday night in early March of 2012. Received a good deal and the location is awesome, right in downtown San Jose, one block from the convention center. The hotel property was nice, but nothing to write home about. They charge $20 for self parking, which is not bad for this part of town. Check-in was smooth and friendly. Room was small, but clean and comfortable. Amenities were nice. Our room was suposed to have a flat screen TV, but did not. Kind of a bummer, but no big deal. For the price and location, it was worth it.",3,4,1,1
"Worst Best Western ever!
We stayed at teh Best Western Fossil Creek for the Nascar races last weekend and it was the worst Best Western we have ever stayed at. We didn't have hot water (morning or night), none of the machines in the fitness center worked, the hot tub didn't work, they didn't have hot water for tea or oatmeal at breakfast, the juice machine didn't work, a person was hiding in the dark in the fitness center scaring people when they entered (told the manager and he didn't care!), and when we went to check out we tried to pay with Best Western gift cards and the girl working didn't know how to process gift cards so she didn't want to accept them!",1,1,0,0
"Surprisingly quiet for an airport hotel
Colleagues and I stayed here for a business trip recently. From the outside, the hotel looks older, but the inside was clean and refreshed. The parking facility was easy to access and check-in was a breeze. The room was nice and updated. Being so close to a major airport, I didn't notice any airplane noise and slept well. We had breakfast downstairs and it was well made. I couldn't have asked for anything more and the rates were reasonable.",5,4,-1,1
"Beautiful Hotel- Excellent Value
If you are looking for a very clean hotel, look no further. This is definitely one of the cleanest hotels I have stayed in! I was on a 2 week vacation with my family and we stayed at 7 different hotels. This was definitely one of the best! The hotel was spotless, the staff was constantly cleaning. The hotel had complimentary breakfast, which was different everyday, and they were constantly replenishing the food and cleaning the area. I have never seen such a large staff, and not only were they constantly cleaning but they were very friendly too! My compliments to this hotel and their staff!",5,5,0,0
"Excellent Centrally Located Hotel
The Monaco is a pretty hotel in a perfect location in the North Loop. I can't say enough good things about the staff. I don't think the word no is in their vocabulary. Really helpful and courteous. The hotel doesn't get a perfect rating from me because the rooms are just a teeny bit on the worn side (particularly the bathrooms). We stayed in a city view room which was very quiet, amazingly. I would highly recommend this hotel to anyone looking for a convenient and friendly downtown Chicago hotel.",4,5,1,1
"Great hotel and close to everything
We stayed here with our 9 yr. old twins. My daughter loved the American girl doll package, and the room was able to accommodate all of us. My son enjoyed the sofa sleeper. I would definitely return to this hotel.",4,4,0,0
"Pay a little bit more and go elsewhere
This was our first time in New York and had the experience of staying at the hotel during Superstorm Sandy. Okay so it wasn't the hotels fault that they had no power during the 3 days we stayed there, but candles burning in the stairwells to light our way to bed did not instill me with confidence that they were conforming with health and safety regulations.
It wasn't until we decided to eventually move out and book in to other hotels during our stay that we realised that this place wasn't up to scratch. Bathroom was not as clean as we'd hoped, the towels and bedlinen, though washed were stained. Met 3 staff ,1 of which was friendly and the other 2 arrogant, some might say typical New Yorkers. One person in particular seemed to wear arrogrance as a badge of honour. On the plus side the rooms were quiet and the beds comfortable. However, for the money I would recommend that you look elsewhere, pay a bit more, and experience a much better quality of hotel.",2,3,1,1
"Not a 3 1/2 Star Hotel
The wine list is gone, the rooms are antiquated, poor television reception, slow wait staff, sit at the bar and wait for a drink. Rusty, smelly water from the tap, loud obnoxious a/c-heater units. General Manager did not respond to my formal complaint.",1,1,0,0
"Just Ok
We have stayed here three times and whilst this time was better it is an average place to stay. The doormen are very good, but the hotel was having a lot of work done and although it was ma clear, it was very loud during the day, but whos in the hotel in the day, so no worries. All said its just ok really, good location for FW, bridge and the rock. The cable cars are so busy and over the past seven years we have seen them get much busier so go early they are for me the best way to see and feel the city.",3,3,0,0
"Meh...it was OK but wouldn't recommend
Our stay wasn't great. The room was OK but not clean. The housekeeper that dropped off towels was very nice. The worst part of our trip was the check-in process. We tried to check-in early and the girl at the desk said to come back in an hour or an hour and a half. We came back and waited in line for 45 minutes (ridiculous wait!!!!!!!!!!). We got the same clerk and she then told us to come back after 3pm. We came back and waited another 35 minutes and got Sheila. Sheila checked us in without a problem. We mentioned the previous check-in attempts and Sheila said WHAT?? She said she had been checking people in since this morning and she asked us who the clerk was but then said...wait, I'll bet I know who it was. She knew. She said that if we would've gotten her the first time that she would've checked us in. This is after we spent $16 for them to hold our luggage. We asked Sheila if we could have that money returned to us and she said that we couldn't because we gave it to the other clerk. So does that mean the other clerk just took the money??? The place was a disorganized mess. We wasted 2 hours waiting and attempting to check-in.",2,2,0,0
"Nice but....
Nice hotel. Stayed 4 nights for work, my company got a good rate, not sure if I would pay the full rate. Hotel has a nice pool area that goes from inside to out and has a good gym. Nice room, newly decorated, comfortable bed, newer tv. Good Starbucks coffee in the room. I know this hotel has been around for a while but they have been renovating. Friendly and helpful staff all around. Restaurant is a little pricey, had a good there but the breakfast is so overpriced for a very poor buffet, $12! Almost the same choices as hotels that offer the free breakfast. Only went on the first morning then went to the Cracker Barrel for the remainder of the week. Also ridiculous that they charge for wifi! Location is good for me but not sure if I would stay there again as there is a lot to choose from in this area.",4,3,-1,1
"Remodeling work went on for days into the evening
I booked this place for my daughter to recover from eye surgery while her apartment was being repainted. We were not warned about the constant construction noise and interruption. They should not have rented any rooms to anyone while that was going on. My daughter sent me a video of hammering going on at 7:00PM on Sunday evening. We complained, and were asked to leave, with no apologies from them.",1,1,0,0
"Cool Location in San Francisco
Stayed here five nights for a convention and enjoyed my stay. Property was a bit older, but the rooms were clean and it had all the bells and whistles you would expect from a Hilton. Hotel was also close enough to walk to Union Square, China Town, etc. Probably wouldn't stay here again, but it was still a nice hotel.",4,4,0,0
"Dingy and disappointing
The first impression was depressing: dark entryway. The elevator to the rooms looks as if it belongs in a tenement. It is banged up, with torn and filthy carpeting, and dingy metalic walls. There is no central air conditioning, but I didn't crank up the window unit because the filter is visibly filthy. The windows are streaked with grime. The restaurant smells of old, dirty carpeting, and the kitchen ran out of some menu items before 8 am. I can't wait to get home.",1,1,0,0
"what a sight/site
Right opposite the lake front and the Buckingham fountain with views of the marina and waterfront walk and parks. Within 20 mins walk of the museums, galleries and a full street of your favourite shops. The hotel a beautiful remnant of the twenties mostly modernised to accomodate modern needs- we had a small problem with the air conditioning- always on and only controlled by a secret downstairs switch so we wore our sox until we went out!!",4,3,-1,1
"Too many other places to stay...
We stayed one night at this Royal Sonesta for a Texans game. It's located on the 610 Loop near the Galleria. We've stayed at many other hotels in this area and frankly, I just don't see a reason to stay at this hotel again. It's mediocre at best. The room was small and bland. The TV didn't operate properly. We did get a great night sleep though and the bed was comfortable. The bathroom was very small. The bill wasn't accurate, but they immediately and politely corrected it. It wasn't that busy that morning, but the service was terrible for the breakfast. When I think of Royal Sonesta, I think of an elegant hotel with great service, but for the price of this hotel and the competitive hotels nearby, I just don't see the point on staying here again.",3,2,-1,1
"Great place terrific value...
It is easy to see why this hotel is well-rated. Excellent value, clean and the people are friendly and the breakfast great. Free parking and WiFi do not hurt the value either! Well done, we'll be back!",4,5,1,1
"I WILL NEVER EVER AGAIN STAY AT A MOTEL 6 !
DON'T STAY HERE! 
Prior to this experience I had been a faithful Motel 6 customer. After this experience, I WILL NEVER STAY at another Motel 6!
I phoned this motel 24 hours prior to arrival to make a reservation. I enquired of the price and was told $65. I have never paid $65 at a Motel 6 and I informed the clerk of this but decided to bite the bullet and gave my credit card information to reserve the room).
Next day, at the desk...
Clerk: That'll be $78. 
Me: ""SEVENTY-EIGHT DOLLARS! I was told $65 last night!""
Clerk: ""Do you know who you spoke with?""
Me: ""Yes, his name is Ricky.""
(Ricky enters the room)
Ricky: ""That's $65 plus tax.""
Me: ""So why didn't you tell me that last night when I spoke with you on the phone.""
Ricky: ""We can't control the tax. Every motel collects tax.""
Me: ""Yes, but I let you know that I thought the $65 you quoted was outrageous and you led me to believe that was the total cost including tax.""
Ricky: ""Your room will cost you $78.""
Me: ""Never mind... I find another motel.""
Ricky: ""Fine.""
(as I'm about to exit)
Clerk: ""Sir, your credit card will still be billed since you didn't cancel your reservation 24 hours ago.""
Me: WHAT! How's that?
Clerk: ""Company policy... it states that on the Motel 6 website.""
Me: Really? ""Well then I have no choice then.""
(and so, I took the room)
I entered the room at 11:30pm, turned on the a/c and waited about an hour before the room began cooling. Now sweating in a sweltering room, I decided to shower but noticed there wasn't any little packets of shampoo and so, called the motel office. No answer. Went to the locked lobby door, knocked and told the clerk there wasn't any shampoo in my room. To which he replied, we don't give away shampoo but there's a vending machine with packets of shampoo for sale.""
$78 for the room plus $2 for little packet of shampoo... $80 BUCKS... at a Motel 6! 
I woke up the next morning expecting a Continental Breakfast... entered lobby to find FREE(?) coffee in a styrofoam cup!
I WILL NEVER EVER AGAIN STAY AT A MOTEL 6 !",1,1,0,0
"Careless Inn should be the name
The worst hotel rooms I have ever seen! I booked the hotel for my sons Air Force Graduation. I liked that it was right at the gate and inexpensive. I read all reviews and was aware it wasn't a Holiday Inn. I just didn't think it was as bad as it was. The photos on their website are false advertisement! They must have been taken when it was new. The room was filthy! The towels were so dingy grey looking I asked for fresh ones. The fresh ones were not much better and the employee confessed he only had 4 towels total left! It was extremely late and I was exhausted when I got there so I did stay the night. I was in tears, I probably would have slept better in my car! I scrubbed any suface that I had to touch. I was up at 4am looking for another room. I found a 100% better room at Econolodge on Old Hwy 90. The rate was even cheaper! I think they took pity on me knowing what I had to endure staying at Careless Inn. The lights mounted on the wall were loose and so were all the receptacles, fire hazard. Please don't stay there. I never write reviews, but felt obligated to do so. Before you pay for the room ask to see it, you will change your mind! It's a crying shame someone would think that the hotel was acceptable to rent. Shame on the owners!!",1,1,0,0
"Consider if picking up a Rental Car
This Marriott left us underwhelmed for the price paid ($179 + taxes). But if you get a more reasonable rate, then consider this location because the bar staff were nice, rooms clean and bed very comfy. The morning receptionist at check-out was most efficient (The late night staff at check-in less so, since while one was busy trying to accomodate the line of everyone who just arrived from the shuttle, another was more interested in first chatting/lounging with other staff). What makes this Marriott a great consideration is for beginning a trip needing a car. We flew from the East Coast (after work) to Seattle airport arriving late (10pm - even later ""body clock"" time feeling 12midnight). So we decided it best to first check into a hotel nearby for a good night's rest, before our week long journey to Hurricane Ridge, the San Juan Islands, etc. This Marriot was selected because it offered complimentary shuttle service from the airport direct to the hotel. AND has a Hertz rental desk on site! It really was SO very convenient to awaken the following morning, check out, then immediately pick up our rental car and hit the road.",3,3,0,0
"Very run down
We visit Disneyland often, but thought this time we would add an additional city. We have always heard great things about SD, and it didn't disappoint. Well, except for this motel. It was priced right, but with some bad reviews, we rolled the dice. We wish we didn't. Ther simply wasn't much here that was more than fair, with the pool, service, and age of the room certainly being in the poor area. We won't stay here again, but really enjoyed Sea World, Lego land",2,2,0,0
"San Diego
We stayed in about 10 places over a month so this is an honest opinion. Our suite consisted of 3 rooms ( a bathroom, bedroom with a balcony and living room), this was quite a surprise as the cost was very reasonable with a tv in both the living and bed rooms. There was a fridge and coffee making facilities. The decor was very nice and had a good finish. The room was beside the pool and was very clean. Breakfast was decent. I was surprised when i realised that we were so far out of town but i booked it so you need to check that out before you go, my fault, but there were many restaurants and fast food outlets around. Transport was good with bus and train/tram facilities just up the road. Free internet in the lobby. Overall, a good place at a decent price.",4,4,0,0
"Adequate
My wife and I stayed here for three nights during an annual conference in downtown Indianapolis earlier this month (June 2012).
The room was clean, attractive and spacious, but the air conditioning never worked properly the entire time we were there. It was either stiflingly hot, or my wife had to sit wrapped in a blanket. The maintenance man who came to check on the problem said it was beyond his ability to fix, but we never had anyone make the effort to do anymore.
While the exercise room (which I used) is superb, the breakfast is among the most mediocre I’ve seen recently in any similarly priced hotel (for example, Hampton Inn, HI-Express).
Neither is this one of the more conveniently located hotels to the Convention Center.
All in all, when in Indianapolis in the future, I will hope for somewhere else, but would settle for Comfort Inn and Suites City Center.",2,5,3,3
"Completely awful and horrible!!!! DON""T STAY!
Let's see. The guy Cody I believe his name is, was great. He took care of me. The 2nd shift girl was great. The night audit girl was alright. The manager, Anita Shaw though is the worst manager I've encountered. She was inept because she didn't seem to know how to do a simple reversal on a charge that should not have been charged to me. Watch this property. They have hidden charges! The room was dated. The bathroom stank of smoke even though it was supposed to be a non-smoking room. 
The walls filthy. My socks turned black from walking on the carpet. The breakfast area could be left to desire. I cringed in the stairwell. It appears they sweep the dirt into the corner and ignore it. And the breakfast area was not as nice as other Microtels and I am very familiar with the property. But the final straw was Anita Shaw. My mother was unimpressed as well and she was the reason I selected that property. I chose it for the reason that my Mom had stayed at the property a few years back. Obviously, it was in better shape then. 
If you stay at this property... pay cash only so that if they do tack on those mythical charges they have no choice but to suck it up. Do not use a credit or debit. If you can avoid holding the room on the card, do not use it. They have an ATM in their lobby. I've been in customer service for over 20 years.",1,1,0,0
"NIGHTMARE
The hotel was filthy!!! the service was terrible!!! there was only one person doing everything attending the office,the rooms and all. and from the moment you get in he has an attitude. we paid thru priceline the room with 2 beds and when you get there is one bed and the sofa. oh and you have to pay $10 for the parking to! overall it SUCKS!!!",1,1,0,0
"It was just okay
We were in town for an event and decided to stay overnight as opposed to drive home late. Although, relatively old, the hotel has been maintained nicely. We thought the sleep was comfortable and the room was spacious enough... About the size you would expect for a basic room with two queen beds. The staff was friendly and helpful. The free breakfast was sufficient and tasty. The problems... 1) thankfully it wasn't a really cold night. The heat never came on. When I inquired, I was told that the heat is automatically regulated by the building and that it had not switched on but would be soon. We never felt the heat. 2) the parking was less than desirable. There are only 30 spots for the 100+ rooms. I guess it is understandable being that the building was built during a time when there weren't thousands of cars on the road. Alternate parking is across the street but get there early as it closes. As I mentioned, we were in town for an event and therefore, made it back to the hotel after 9pm. The garage parking was closed. We had to park almost two blocks away. 3) older hotel, loud plumbing. Our neighbors were up early, therefore, so were we. Despite all of this, the location is great. There are some really good food options in the area.",3,3,0,0
"check out the weeds and cigarette butts and the bench outside the lobby
First off the staff was GREAT....but the care of this building was not so great.....If you cant take care of the grounds outside the hotel, One might think that the inside maybe the same....FIRST IMPRESSIONS ARE EVERYTHING!!!!
As for the NON SMOKING room well it WAS NOT.",2,3,1,1
"Great Location and nice service
The hotel is at great location. Many of the Seattle attractions are stone throw away. We reached in the afternoon and there were already many people waiting for early check-ins. The front desk was very polite and helpful. They told us that though it will take sometime to prepare the room (as I mentioned we were well before check-in time), they can hold our luggage so that we can spend our time as we want.
The room was clean with nice views of space needle. Breakfast is paid and to me seems fine not very good. Monorail is one block away and we used it for our travel to downtown. I have 3 tips for people traveling with kids
1. They have very nice but limited cookies in the evening (around 5PM) which kids will really love.
2. If you plan to go to the waterfront and you don't have a car, walk to junction of 1st Ave & cedar ct (4 blocks away) and take bus 99 to travel free to any of the waterfront attraction.
3. There is a Wallgreens close to hotel for basic kids needs like Milk, snack, water etc. For short cut use ally near hotel parking.",4,4,0,0
"Awful!
Someone helped book my trip and that's what I get for not doing it myself! This hotel is disgusting and I don't know which is worse, the attitude of the staff or the actual bugs. Bed bugs and roaches are not something anyone should have to deal with. Everyone I've spoken to about this issue have confirmed this, as well. Not one person has had anything good to say about this hotel. They also have a very nonchalant attitude as if to say, so what! I actually ended up staying somewhere else and did not stay here due to the issues. They would not give me a refund, but it wasn't worth it to stay. So in the end they got free money. I hope they get shut down!",1,1,0,0
"Good location and services
I chose Westin Copley Place because it's near to the office where I came to work. The location is perfect, it's right at the Copley square. It takes only about 10-15 mins walk to Boston Common/Public Garden etc. Rooms are spacious with beautiful view of the city. Bed is large and comfortable. I had very good sleep. Internet, water and Starbucks coffee are complementary. Everybody is nice and welcoming. The hotel met all my expectation. I will stay here again if I come back to Boston.",4,5,1,1
"Excellent location, so so service and accommodation
I visited the Sir Francis Drake as part of a convention and my stay there was dictated by my employer.
While extremely convenient being just off Union Square on Powell Street, the hotel has been tampered with and its once elegant lobby is now a bar, frequently filled with noisy people. The red Beefeater set atop the bar is awful! Another issue is the fact that one of its premier attractions, its skytop lounge, was closed for a private function and hence I never got to see it.
My room was small, with a capital ""S"". I don't know if this was the size the room was originally, but the only time I stayed in a smaller hotel room was in Japan at an airport hotel! My room also was noisy and unfortunately someone nearby frequently played rap music, loudly.
The staff were reasonably kind and the front door man was a gem. The room was clean, but there were small cockroaches evident in the bathroom.
Considering that I have stayed in several other hotels in San Francisco, I would pass by the Sir Francis Drake.",3,3,0,0
"A Two Star dump in any other town.
I don't want to waste energy thinking about this place any longer, but did want to warn future guests.
The rooms were stale smelling and the AC did not work. Rust/mold in the bathroom.
If you pay more than $100/night your are being robbed. Unfortunately, I paid way more than that, so live and learn.",2,1,-1,1
"Ideal location
We spent 5 days in D.C. on vacation on found this hotel to be ideal for sightseeing. We arrived before noon and was immediately checked in to our room. The room was clean and modern. Everyone on staff was friendly and helpful. If you enjoy waling, the hotel is within walking distance of the Capitol ( 6 blocks),the Smithsonian Castle ( 3 blocks),and the aerospace museum (less than 2 blocks). If you don`t wish to walk, the Metro subway is less than three blocks, the bus line is less than two blocks,taxis are always right outside the hotel, and certain tour lines will pick you up at the hotel.",4,4,0,0
"Wonderful experience
Fantastic, beautiful, new hotel within walking distance of West End restaurants, shops, bars, carriage rides, etc. Beautiful lobby with interesting decor. 4th floor rooftop pool and hot tub with great skyline views. The neon lights around the exterior are fun to watch at night. Rooms have floor to ceiling windows so lots of light when you want it but good darkening drapes when not. Loved the chaise and ottoman in the room fo reading or relaxing. Grandkids came to visit while I was there and were entranced with the TV in the bathroom mirror. Convenient desk set up for your laptop. I was there with a convention and not sure if they negotiated free wireless or if they made a mistake on my final bill and neglected to charge me for it, but I'm not a fan of extra charge for that - LaQuinta, Marriott, and Hilton generally have it for free?! Only nit-picky issue I have is that and no microwave in the room (but there was a safe!). And I don't like paying daily parking charge of $18 but you're gonna have that in a downtown hotel anywhere I guess. And the price we paid was very reasonable.",5,4,-1,1
"Never again.
I stayed at this hotel for a conference, the weekend of Sept 27. I roomed with txbec, please see the review titled ""Still burning..."" for a recap. I will spare you reading the details twice. 
We thought we had left our problems behind (along with another coworker's jeans) but not the case for me. 
As the first party to arrive to the hotel, I presented my credit card for them to use for any incidentals, and clarified that the room charges themselves had already been applied to our company's credit card. Great, this was what I was hoping for. The man at the desk was very nice, and very helpful. He was the best part of the stay here. *insert txbec review here*
On checkout, I once again confirmed the charges were on the company card, and only a $2 charge for some bottled water is on my bill. That is what is on the paper they left under the door, so all is good. Remember, $2 is all that was shown.
Fast forward to this past weekend. My husband commented to me that I should be getting a nice expense check for the convention costs. I say ""What convention costs? I only charged $2 for water!"" We check the credit card statement online, and low and behold, there is a $585.00 charge on there from the hotel, separate from the water! Now, since I didn't know about this until after the expense reports were due, I will now get charged interest on the charge. Shame on me for not being aware, but at the same time, I don't even have a receipt for that charge!!! There was no reason to look!
Since I like to end on a positive note, I will say that they did have nice chilled water in the fitness area. That was nice to have available. And there was more than one treadmill, which was also nice.
Moral of the story: Don't stay here when you need things to go smoothly. And double check your credit card statement.",1,2,1,1
"Price point vs. value: meh
We chose this hotel for three reasons: proximity to Sea World (6 miles, easy to navigate), indoor heated pool and hot tub, and hot breakfast. Also the reviews here were glowing, so I decided to book it. 
The indoor heated pool (which is smaller than the pictures make it out to be, but that's ok) and hot tub would have been great... had it been heated. When we arrived the receptionist very kindly told us that the heating unit for the pool and hot tub had malfunctioned and had not been able to be replaced due to rain. Well.... we had booked with the non-refundable internet rate. At that point we couldn't go somewhere else, but we might have if we were able to cancel. But I didn't want to mess with it, so we stayed. 
The room itself was typical: great beds and pillows, but loud slamming doors, thin walls, typical loud under-window AC unit (this one wasn't as loud as some others though). The pictures are a bit deceiving - they make this hotel look like it's a bit more upscale than it really is. I honestly have no problem with that, but it makes the price point a bit painful to swallow once you arrive, in my opinion. 
Now for the raves about the hot breakfast: Honestly, it was not as awesome as the reviews made it out to be. There is typical fare that is seen at every hotel in the same price range. In the ""hot"" part you get mass-produced over-cooked scrambled eggs (powdered, likely), cheap sausage patties that are more fatty than meaty, bland over-cooked thin bacon, pre-cooked frozen biscuits (which are actually good, by the way) and canned gravy. There is a waffle iron - always a plus. The breads are extremely low-end and I found them disappointing. There is a decent cereal selection, including instant oatmeal packets. Yogurt and fruit (bananas and red delicious apples) are present. Side note: I really wish all hotels would stop serving Red Delicious apples because they are always mealy and not juicy or crisp - Fuji or Gala aren't much more expensive, and they are so much better! Anyway... it's not a great breakfast. 
Final thoughts: We could get a hotel with the same room appointments and pool amenities as this hotel for $30-40 less and go to a local restaurant or Panera for a better quality breakfast.",3,3,0,0
"Pictures are NOT accurate
Historic seems to mean old and out of date. The pictures made this hotel look very quaint but they are deceptive. It is a very old hotel but nothing is very quaint. The elevator is out of order and there are a lot of stairs to drag luggage up. There aren't phones in the rooms which isn't a big deal but it does make it difficult to call the front desk if you have questions. The walls are very thin and you will hear everything! The curtains don't block the light and the tire shop across the street seems to be open 24 hours a day. The bed is okay but the bedspread is sketchy. I was not comfortable in this hotel. Would definitely be worth a look if they upgraded the furnishings and the carpeting. The hallways are interesting with the old photos on the walls and if you get a room at the front, you can see the Hollywood sign. The neighborhood is not one I'd want to be walking in at night. Probably won't go back.",2,2,0,0
"Stay at your own risk!
Never, I mean N-E-V-E-R will I stay at a Hilton again. I booked a room at the Double Tree on Broad Street in Philadelphia last week, went out to dinner and returned to find half of a bottle of water, a snickers bar wrapper and bobby pins on the floor in front of my couch. The TV was also adjusted to face the couch and the coffee table was slanted as if someone put their feet up and took a break in my room. I contacted security immediately and after having to call the front desk and hotel manager three times during a very long 45 minute wait, (you would think there would be a little more sense of urgency when a customer reports a break in) the ""head of security"" finally arrived to tell me that nobody had been in my room and these items were a result of poor housekeeping that I had missed when arriving. These items would have been noticed the second someone walked into the room, which is what happened the second I walked into my room after dinner.
The security employee asked to take the items with him (my mistake to allow him and not call the police immediately) and offered to buy my breakfast for my inconvenience which I declined because I didn't want a free breakfast. I wanted to report an incident that I had hoped Hilton would take more seriously. I was more concerned about the guests I saw checking in and staying at the hotel, mostly seniors. I even told the head of security that I was shocked by his severe lack of urgency when a guest reports a break in and he remained completely un-phased. I didn't sleep that night and couldn't wait to check out of Hilton forever.
I called the corporate offices the following week because I really needed someone to take this seriously and spoke to a customer service representative who told me that she would contact the hotel general manager who would investigate the situation. A day later, I received an email from the general manager who advised that the ""head of security"" that night had reported that nothing occurred other than poor house keeping and I could be upgraded on my next visit. Since he left his work/corporate and mobile number on the email, I called both and left a message to please call me back so that we can discuss this further. Of course to this day, I have never heard from him. I called back my customer service representative to tell them how displeased I was with this response and that lack of security is a very serious issue for a hotel and that I am concerned for their guests. I was told there that nothing else would be done.
It is Hilton's total disregard for their guest's security that really leaves me bewildered. I live in New York and we are told if you see anything suspicious report it and each incident is taken seriously. With Hilton Double Tree in Philadelphia and Hilton corporate offices, I have an unauthorized person who entered my hotel room, left their trash left behind as clear evidence and I'm told that I'm seeing things! I requested a copy of my ""Key Entrance Report"" since they are computerized and Hilton denied the request because as the customer service representative advised, ""It is for internal use only"". I was also told that there was a note on the file that housekeeping would be advised of security standards due to my incident. I think the representative was throwing me bone because she heard my incredulous frustration.
So I can't even say shame on you Hilton, because you clearly do not care! I don't know how you sleep at night, because as a guest of your hotel...I couldn't! It is by far the worst experience I have ever had trying to do the right thing to keep people safe in your hotel. 
DO NOT STAY HERE!!! IT IS NOT WORTH YOUR SECURITY!!! There are several very nice and very clean hotels in the close vicinity.",1,1,0,0
"Nothing to write home about
We Had a suite at the tower suite. Very disappointing. It was very small and tiny, not as seen in the web site. We were three adults and it was very crowded. We couldn't even open a suitcase....
The front desk ofered us To come the next day and ""we will find somthing..."" but when we came ther was other one that Was very rude and didn't even tried to listen...
The Room (at the tower suite) was very old-fashioned and outworn.
This Hotel is overpriced, we could find abeter place and Less expensive in the same location.",3,2,-1,1
"Great Place to Stay!
I've stayed at the Coventry Motor Inn twice and both experiences were wonderful! The staff is very friendly, the rooms are spacious and clean, and the free parking is a bonus! It has a great location close to good restaurants. Room costs are extremely reasonable!",5,5,0,0
"unbelieveably filthy
i fly to atlanta ona regular basis and always rent room the night before,,,the first time i was given a key and went to the room the door was not completely closed so i walked in to find feces splattered all over toilet seat i immediatly went to front desk and a employee accompanyied me to verify it OK SO got another room full of hair on bathroom but too tired to play musical rooms soi accepted it STAFF WAS EXTREAMLY NICE SO a month later i had another trip planned and booked a room at the same hotel mostly because i became very fond of the staff at the front desk..OK so went to the room placed luggage in room went to run bath water and the BATHTUB WAS FULL OF PUBICAL HAIR i went to the front desk and a staff member by the name of kieth accompanied me back to the room to verify the problem even he made a comment on how nasty it was SO he accompanied me to another room we walked in together to find FLOOR DIRTY,,BATHROOM FULL OF HAIR,,COMCENTRATED URIN ON FLOOR BESIDE TOILET,,FOOD FROM PAST GUEST IN REFRIGERATOR WHICH KIETH REMOVED IMMIDIATLY,,,LOOKED LIKE PIZZA SMEARED ALL OVER FROMT OF FRIGE AND MICROWAVE ,so i sit on edge of bed to find a big ball of green gum wrapped in plastic under my feet ,,,SHEETS WERE LOOSE ON BED NOT TIGHT SO SHEETS WERE NOT CHANGED FROM PAST GUEST,,,,I WAS NOT GIVEN A KEY TO THE ROOM FRONT DESK SAID THEY WERE UNABLE TO MAKE A KEY SO I WAS CONFINED TO THE ROOM FOR THE NIGHT TOO DANMED TIRED TO GO ANYWHERE ELsE ,,I WAS NOT OFFERED A REFUND BY STAFF that night SOOOOOO the next morning i got up extra early to go speak with the manager about what happened and he had not come in yet ,,front desk called and spoke with him twice (asst manager CHRIS)I was told he would be there in 15 minutes 3 times i ended up sitting in the lobby a hour waiting on him,,,,when he walked in he had this happy go lucky i dont give a CARE attituded OK SO he came out to speak with me,,i explained what had happenen and that it was not acceptable,,,,HIS RESPONSE WAS (''I KNOW WE HAVE HAD A HAIR PROBLEM BUT I NEED TO SPEAK WITH WITH KIETH TO VERIFY THIS AND INVESTIGATE '') i replied that i would gladly go with him to the to show him myself (HE REFUSED) BUT YET I WAS TREATED LIKE A LIAR,,I ALMOST MISSED MY FLIGHT WAITING FOR HIM,,I GOT THERE 20 MINUTES BEFORE FLIGHT DEPARTURE,,,,,, HE PROMISED A FREE GUEST CERTIFICATE AND A REFUND IN FULL WOULD BE MAILED TO ME,,(((I HAVE NOT RECIEVED ANYTHING)))NOT EVEN SO MUCH AS A EMAIL FOM THE MANAGER ,,, TOTALLY DISCUSTED ,,,I WAS CHARGED OVER 100 DOLLARS FOR A ROOM THAT A MOTEL 6 WOULD HAVE BEATEN IN QUALITY",1,1,0,0
"This hotel is... fine...
The hotel is fine... That's what you'll say. Nothing bows your hair back. Location is AWESOME!!! Hotel is reasonably maintained and ok on cleanliness. It won't wow you, but it won't disappoint. If the location is the key for you, then this hotel has it 10 fold... if you want to be wow'd by the staff, service, & rooms look elsewhere..",3,3,0,0
"Way too expensive for what you're getting.
I sincerely hope no one is actually paying full price for this property. I can't imagine having to pay over 200USD a night and once you're there -surprise!- you'll have to pay to park your car (who doesn't have a car in an airport hotel?) and for wireless internet! (18 dollars a day, that's just crazy).
In return you get a fairly clean, but quite outdated mega-hotel.
At a quarter of the price (say 50 dollars), you'll actually have to pay 50$ + 18$ (wireless) + 21$ (parking) makes (incl. taxes) close to 100$, which makes it still a not that interesting but acceptable cost. 
In conclusion: don't book here unless you pay 1/4th of the price.",2,2,0,0
"An Affinity for Affinia
I like Affinia Hotels. They offer a different kind of hotel experience, one that is difficult to describe. I think a big part of it is that they are staffed by people who seem to be genuinely and ingenuously nice and welcoming instead of distant, self-important or patronizing. Take Affinia 50, for example. I had to spend a couple of nights in the City on business and my internet searches indicated that my usual ""business"" hotels were sold out or posting truly astronomical rates ( The major Xmas shopping week). Affinity 50 popped up and, like everyone else, was charging about double the usual rates but, all things considered, I could choke down $500 per night to be where I like to be in mid-town, relatively accessible from the airport and the FDR. 
The doorman greets you cheerfully and in you go to the smallish lobby/check-in area where the pleasant front office staff checks you in. I had a junior suite on the 10th floor. I think that all or most of Affinia Hotels have been converted from apartments or other non-hotel uses and so you should expect some weirdness in the layout and furnishing of the rooms. Mine was as expected. Open the door and voila - there is a long and wide hallway in which you could easily host a cocktail party for 12, leading up to the bedroom. Off the hallway is the kitchen which has a refrigerator, stove, coffee maker, microwave and every other appliance you might need, all of which are functional, although uniformly having seen better days. One pot. A couple of sets of dishes and silverware. The kitchen ""cabinets"" are metal - I've never seen anything quite like them. Like I said, weird.. But you could prepare meals in there and this set-up would probably save you $100 per day in food costs if you brought your little kids, as many guests in the Hotel did.
There is a big sitting area with a couch, chair and coffeee table, comfortable bed, plenty of open and closed closet space, a bureau and large flat screen TV. The furniture style is ""interesting"" in the singular Affinia style - again, it's hard to describe it although the closest I come is post-modern melange. Everything is comfortable and you can pre-pick your pillow types. The bathroom is small, but has adequate counter space. The internet connection is somewhat better than dial-up but not much and is not worth the surcharge of $13.95 per day. You can get WiFi for free down in the ""clubroom"" on the second floor where you can also print your boarding pass, have some cocktails on Tuesdays and eat a continental breakfast.
The other thing I have come to expect from Affinia is that there is usually something broken or not entirely functioning in the room. This one lived up to expectations. The toilet seat wouldn't stay up. The tub/shower light cycled on and off. The tub was a ""slow-drainer."" One of the desk light bulbs was blown. I couldn't get the HVAC to reduce the room temperature from about 83 degrees and so slept with open windows. Most of this stuff was fixed after I reported it to the front desk. At $500 per night PLUS the taxes, these are things that collectively would be really annoying at most hotels. For some reason, though, they didn't seem so annoying here. Maybe I have just drunk the Affinia Kool-Aid and become a shameless apologist for them.
Next time I bring the kids to the City, you will find me at some Affinity Hotel or other. Probably this one if I can get a decent rate and I think you mostly can. I like their attitude and the weirdness grows on you. Happy Trails.",4,3,-1,1
"A Gem it is not
I recently stayed at the Gem for one night, and let's just say a gem it is not. The room was tiny (smaller than any of the rooms I stayed in during my recent trip to Europe). There was only about two feet of walking space around the king sized bed. The bathroom was tiny as well--you couldn't even open the door all the way. Every time I pushed it open from the outside, it hit the toilet. 
The room was not as clean as it could have been. There were several hairs on the bed sheet, and the bathroom was very grungy--it was in desperate need of an update. The tub and shower were so grungy that I didn't even want to use them. 
I wasn't happy with the location. I have been to New York over 30 times, and usually stay in the Times Square/Rockefeller Center area. I have never felt unsafe in that area, but I didn't feel comfortable here. There were always sketchy looking people lingering around the neighborhood (picking through trash, or lingering in doorways drinking and smoking). 
I would not recommend this hotel, and I will not stay here again. You get what you pay for in New York. If you're looking for a cheap room and don't care about the quality or condition, stay here. But if you want a clean comfortable room, stay elsewhere.",2,2,0,0
"tough to like when there is no hot water at 6 am
No hot water at 6 am. No shower. Hard to like the property. Its a busy convention center property with average food quality and setting. Response to no wter was Starwood points which I did not find very helpful when I was late for a meeting and was unshowered.",2,3,1,1
"Overpriced rack rate & in desperate need of an overhaul
I stumbled upon this hotel when googling for cheap places to stay in Seattle, as prices here are ridiculously high compared to larger cities like Chicago, where the Hilton can be had for $150 on a weekend. Rack rates when I booked were $170, not too far off from nicer places down in the Pike Place area. These rack rates are ex-tax, not including state hotel taxes etc which push the total close to/over $200 a night, which is pretty expensive for the experience offered by this establishment.
Upon check in, I was assigned a ground floor room, and dragged my luggage inside to find that there was a homeless man outside playing with his man-bits, while trying to peer in the glass of the room. Gross!
Reception quickly assigned me a room on a higher floor. Tip for others: Don't ask for a room facing the street, the windows aren't double glazed and road/traffic/people noise is high. There's not much to see anyway, other than cars driving past.
The room was comfortable, but the overall experience was a let down. Overall it seemed relatively clean, but the interior is extremely dated, and screams of an upgrade. The wood furniture was full of knocks and dings, showing its age.
The bed was comfortable, however there was blood on the comforter, so I asked for housekeeping to replace it. This was done promptly.
The air conditioning was in what seemed to be a makeshift housing in the wall, an after though rather than being properly built in to the building. The housing wasn't sealed properly and had gaps around it allowing a draught through, and made the airconditioner rattle and shake during operation.
A coffee machine was supplied, with a couple of packets of generic drip coffee and powdered whitener. I was surprised this was included, but didn't like the powder whitening agent, and much rather half & half, or sealed milk portions in the fridge. A small microwave, and bar fridge were also in the TV unit.
Noise from rooms adjacent, and above was ABSOLUTELY HORRIBLE. All day I could hear people in the room above me and above and one over from me stomping around, and at night I could hear the person above nailing something/someone pretty strenuously. Guests across the hall were audible with both theirs and my door closed. When the guest next to my room closed his front door, the windows in my room shook, showing the buildings age.
The toilet was clean, and properly flushing, however being supplied a nearly used up toilet paper roll on the holder was... Interesting? One doesn't want to be reminded that literally thousands of other guests have sat on the same throne when going about business. +1 for being eco-friendly (Or penny pinching?). The hand towels, were not clean, and all had stains on them. These were also replaced by housekeeping at my request.
The shampoo/conditioner/body wash dispenser in the shower is a novel idea, but let down by execution. I'm not sure if all units were like mine, however it required some force to dispense a small amount, and repeated presses to get enough the size of 2-3 quarters to be able to wash with. Body wash is also almost useless without a loofah or washcloth, compared to a bar of soap which lathers as friction is used on it against the body. The supplied bodywash without a loofah of washcloth simply runs between your fingers and is hard to build up a lather with. Otherwise, the shower was clean and appeared to be wiped down well.
I'd have to say the best thing about this hotel was the breakfast. It was plentiful, and an 'all you can eat' affair. I wasn't terribly hungry, but there was a great selection of hot and cold foods, along with waffles, toast, muffins and bagels available. The same assortment and brands I've seen used by the Hampton Inn, which is well known for their great breakfasts. The dining area was also very clean, if a little cramped and lacking ventilation - It was quite humid in there.
The included Wifi was also pathetically slow. I wouldn't recommend this for business travellers, as using a VPN was impossible due to the speeds.
Location was good, 5-10 mins walk to the space needle, however close by restaurants (apart from the asian place across the street) were nowhere to be found. Walgreens up the road has plenty of food you can make up in your room to suffice. A taxi to the stadium on the south side of town was under $10.
All in all, a pricey and disappointing stay, but given some attention and lots of TLC by the management/owners, this could be polished into a gem given time and a lot of money.",2,3,1,1
"OK, If on a budget
The best thing about this La Quinta Inn is its location two blocks from the Colorado St. Light Rail Station. If you don't want to deal with traffic and parking fees in downtown Denver, taking the light rail is a GREAT affordable alternative to sports arenas, 16th St. Mall, State Capitol, US Mint, etc. 
Beds comfortable. Basic free breakfast with assortment of carbohydrates, boiled eggs, fruit, and cofee. 
No exercise room. Pool not open in April.",3,4,1,1
"Too Bad to be a Manhattan Hotel
Though Hotel Beekman Towers is a downtown hotel, but is so substandard that the air conditioners in both rooms were not working, shower plumbing was dangling out of the wall, shelves in bathroom were missing. (We have photographs). They fool you by saying that you are staying in a suite, but the layout and furniture hardly supports that. There were only to guest elevator for so many rooms and that too were not good. Reception is very small and the staff is also not friendly.",2,2,0,0
"Inconsistent service, Placed in hall that was under construction
I was initially placed on a floor that was undergoing carpet replacement. The hall was filled with furniture and debris and smelled of carpet cement. Only a few rooms were apparently open - the rest were undergoing demolition and workmen were actively removing carpet.
The front desk staff on duty said there were ""no more rooms of your type,"" promised to call back but did not. She was unhelpful and her attitude indicated this was an inconvenience and not a priority. When I insisted she finally said I could wait for a room to be cleaned, but then left for the day without telling the new desk clerk why I was there. When I went back to ask about my room he had no idea what I needed.
My room was finally changed, and the second shift desk clerk was very helpful, but overall there appeared to be an attitude that I saw in other staff that guests got in the way rather than being a priority. The room I ended up in was fine, although the beds were not as comfortable as comparable hotels in other chains. Breakfast was fine, and the room seemed to be clean.",1,2,1,1
"Nothing really stands out
I've written a few reviews here on TripAdvisor and usually try highlight the positives of the hotel. While I do have some positives, nothing really stands out. 
I arrived at the hotel during a massive downpour. I haven't seen that much water since being caught in a typhoon at sea. The front desk clerk was a young man who was very pleasant to deal with. He was dressed well, had a ready smile, made me feel welcome and had me checked in within minutes.
There was ample parking and the location of the hotel gave the feeling that there would be no need to worry about the safety of my vehicle.
I found my room with no problem. The room had the standard fare. Nothing stood out. The TV didn't have very many channels and the AC was an older model, but that's about the gist of it.
I slept well but then again, I was on my 23rd straight day of travel.",3,2,-1,1
"Fantastic roof top!
First time to NYC and this hotel is perfectly located to walk everywhere/catch the subway. The staff are attentive and so friendly. The rooftop area is fantastic to relax after taking in the sights and sounds of manhattan, and complimentary wine and cheese is a nice touch between 5-8pm each evening. My suite was adequate with everything I needed. Bed comfortable and turn down service with music and chocolates were a really nice touch. I would definitely recommend this hotel and would return...happy memories of my 7 day vacation!",5,5,0,0
"Phoned my home in middle of night to see if I was still coming
Would never stay here again. The hotel phoned my home at 12:15 AM to confirm whether I was coming, waking up my family. When I arrived, a half hour later they gave me a room right above the freeway, despite being a Diamond member, thought we were supposed to get the most desirable rooms, apparently not. If the room is guaranteed by a credit card why would you call to confirm whether I was coming, isn't that the purpose of a credit card guarantee, I am sure if I answered the phone and said I wasn't coming they would have charged my credit card anyway. And in the morning, there's no taxi stand, had to wait more than 45 minutes for a taxi. Complained to management, was offered a free weekend night - I wouldn't stay here by choice, even if it were free. Lesser hotels would adjust the rate, give you bonus points, but not make you come back. The hotel is dark dingy, smells and is not in the best area of town....and did I mention the freeway right under my window. Bad hotel, bad service and an ""F"" for following up with my issues, and caring so much about it's Diamond members. Will not stay here again, will drive further out of the city and stay at a motel 6 before coming back here.",1,1,0,0
"Good location but poor service
We arrived on a pre-paid deal and waited 15 mins at check in to find they had no room for us due to a convention that weekend. After about 5 mins they gave us room 1778. Having trudged down long corridors we were faced with a door with paint flaking off. Inside the room was a decent size, but obviously had not been used for a while. Someone had raced up to open a window. Luckily the weather was unseasonably mild for January so we could unplug the heater that would have kept the whole of Manhattan awake all night! Paint was flaking off the walls and ceiling in the bathroom, the toilet seat was stained and the toilet got blocked on day 2 and was not dealt with by the cleaners during the day so we had to delay our departure to the theatre to wait to get it fixed. We could have complained and others on our deal did, but they lost a whole day of their holiday changing to various other rooms. Staff were not good by UK standards let alone US. It was just good luck that the weather was so good that all we needed was a reasonably clean bed. We have been to worse hotels, just can't remember when!!!",2,2,0,0
"Dissapointing
We stayed at this hotel in August and were dissapointed for the following reasons:
1)We arrived at 4pm after an 8 hour flight from the UK to be told, 'your room is not ready owing to a late checkout....why don't you expolore NYC and we'll call you'. This is not good enough for a supposed 5 star property, no apology was offered and the hotel never rang us'
2) Our room was tiny, dark and overfilled with technology which did not function properly e.g the curtains did not close electronically
3) staff tried to add charges from another room to our bill at checkout
I understand this hotel is in NYC and boutique, but definately not 5 star in my opinion.",2,2,0,0
"Huge waste of money---strongly advise you stay elsewhere
We booked this hotel over another NYC favorite (Hilton Garden Inn Times Square) because it had a special deal and was a higher star-rated hotel. We were aware that it would be small from other reviews but assumed it couldn't be too bad- and we wouldn't be in the room much anyway.
As soon as we stepped into our ""4 star"" room we were astounded at the ridiculous size. There was next to no room for us to put our two bags and we could hardly walk around. The bed was tiny and shoved against a wall which made it impossible for the person on the wall side to sleep.
The bathroom is like a prison bathroom. The only shelving is above the toilet which is treacherous. The air conditioning is too loud to use and when the toilet flushes it sounds like a rocket. There is no fridge or coffee making facilities in the room, which is just ridiculous for a ""nice"" hotel.
The free lobby wifi is very slow and always drops out. This is partly because the whole hotel seems to sit in the weirdly fragrant lobby to use the wifi.
We tried to cancel our booking but it was non-refundable. We were so miserable in the tiny room that it was ruining the holiday, and we went and booked the Hilton Garden Inn anyway and just paid for two hotels.
For people booking the Paramount's most expensive rooms these issues may not be a problem. But for anyone thinking about booking the more basic rooms who is convinced by the star rating and value, please don't do it.",1,1,0,0
"Good rooms, Strange/Rude Staff, Copy your Credit Card
I stayed at this property based on last minute availability, price, and location. The property definitely has a motel feel as you drive in and enter the lobby area. I always take price ($140 a night) and star level into consideration when I review hotels (motels in this case). With that being said let’s review the good and the bad. 
The Good: The location was on Sunset Blvd and I found it to be a safe area for walking to restaurants, coffee, gym, and the 24 hour grocery store directly across the street. I was pleasantly surprised on the room itself, yeah it wasn't updated like the Hilton but it wasn't nearly as bad as I was expecting from the tacky neon Saharan Hotel sign on Sunset Blvd. The room put you in the mind of a Motel 6 with old furniture but comfortable. The internet was totally free and worked great on both of my devices during my entire stay. Fridge and microwave in the room.
The Bad: I wasn't impressed with how clean the room was, I kept finding hairballs in my room and that was after housekeeping cleaned it. For the record I am bald and proud! The staff was not very friendly and helpful at all when asking questions. I asked very few questions but I got nasty attitude with the answer every time. They actually make a photo copy of your credit card when you check in. This is obviously a big security risk and when I asked the employee about it he stated ""oh we want use it for anything else."" That's great that every staff member is so honorable and would never steal the thousands of credit cards numbers the hotel has on file (sarcasm). There is a reason credit card imprints went away and the Saharan needs to step into the secure 21st century. The room entrance and windows surround the pool so the noise levels from the pool to include a man (who I think was a staff member because he was cleaning the pool) playing a wooden flute (see attached picture) were totally annoying at 10:00 in the morning. He was also doing some wierd religous chant that made people come out their rooms and stare. I could also hear kids very early in the morning jumping in and out of the pool. I think there are rooms located on the backside of the hotel so you might want to request a room away from the noisy pool. The television remote only worked for the volume but would not change the station, and all the television channels were fuzzy.",2,3,1,1
"Terrible Experience
I checked in and was given a nonsmoking room. I walked into a smoky, hazy room. It was so bad it was cloudy in the room. As soon as I walked in I called the front desk and asked for a different room. I was told there was no rooms available and to call back in a few hours. Two hours later I went down to the front desk and requested a different room. I went into the second room and the air overall was better; however the fridge did not work and smelled horrible, and the bathtub drain was missing. Went to have breakfast and there was no bread or bagels, no basics. Before this experience, I would always stay with the Hyatt brand, not anymore! Overall, horrible experience.",1,1,0,0
"Nice and VERY convenient
I've stayed here a number of times on business. It's a block from the convention center and the Light Rail stop, so very handy. Check in was quick and my room was ready when I arrived mid afternoon. My room was clean, had coffee and tea available and there were convenient electrical plugs in the lamp for both phone and laptop - big plus for us road warriors. The bed was way too soft for me this time and the sheets would not stay put. I've not had that experience here before, however. Annoying but do-able. During my latest stay, hotel staff easily accommodated a late check out, which was much appreciated.",4,4,0,0
"How to Ruin a Hotel Stay
I don't ask for much. A hotel that's worth the money with good service and speedy and accurate check in and out. The Andaz, a boutique hotel that is trying a bit too hard to be trendy, was a failure for us. It started out a bit weak. The hotel is difficult to find with no discernable marking and only one spot out front. Nevertheless they managed to take the car after we doubleparked and brought in the luggage. They have the oh-so-cool kiosks with young staff dressed in black. We were in quickly. The room was ok, nice modern bathroom, obligatory impossible to figure out lighting and minimal free snacks. But ok.
Nice big bedand we had a good sleep. Excellent breakfast. Brought our stuff down and checked it with the bellmen and told them to keep our car until later. Got the claim checks and went out for the day. When we checked out at 4 the chaos began. They charged us $300 for a late check out (we left at 11:30). The brought us the wrong luggage. Then the wrong car! (worse then mine so I sent it back). They tried to console us but the damage was done. Pay a little more attention to service and a little less to trying to be hip (impossible in NYC--the hotel is so 2010). Please, no canned management comment about how sorry you are. Own up to it and travelers will return.",3,2,-1,1
"Big rooms....but seems empty! Overall satisfactory.
The flatotel has spectacular photos online and it looks quite posh...maybe there is one room that looks like this...
Advertised as the hotel with the biggest rooms....this is true, but what's the point when they are so empty!? No pictures, no nothing...just a bed and wardrobe....and poor lighting!! Perfectly nice and clean but not quite what they make it out to be.
When we checked in, we were asked if they could take a copy of our credit card (in England, they normally deduct £1 to check it works) - but to our surprise they didn't say anything, but deducted $250....to which they didn't tell us! Therefore a piece of advice, use a credit card and NOT a debit card!!
A 'buffet' breakfast was complimentary....we were pleased about this as it had not been expected. As for the buffet....well it was rarely full of food and not much choice...a few overcooked bagels and some croissants...perfect as it was complimentary! but...yes they expected a tip....which we refused to give as the tables were never cleaned and the waiters didn't really do anything...it was self-service after all! :-)
Overall, it was not a bad stay....just a few things, a bit of false advertising....
ps - it was a PERFECT location for tourists!!! Central to times square!",3,3,0,0
"Charming hotel in a great neighborhood
This is a quaint hotel in a great neighborhood. This is nothing like a typical chain hotel, but a great little hotel nonetheless. This hotel is located smack dab in the center of a nice residential area. Very close to cute cafes, coffee places, restaurants, book stores. It also had a TJ Maxx around the corner, which was just fine by me. 
Upon our first check-in, we were located over the hotel lobby which was somewhat loud. However, after a call to the front desk, a swift change was granted. The rooms are very small, BUT very clean and well maintained. The beds were very comfortable, and the room was decorated in an old style charm. I also liked the toiletries provided and the soft robes located in the closet. The continental breakfast was nice, and the staff and bellman were very friendly. Everyone at the hotel gave great suggestions about places to eat, directions, etc...
I'd say my one hesitation was that the hotel seemed to be somewhat noisy. Even after we were moved, I kept hearing doors slam, loud noises of people walking in the hallway, etc. I think that is due to the ""older"" nature of the hotel. Keep in mind, the rooms are not equipped with central air, but each room had a window unit. That was fine with me, as we were there in September and the weather was fairly mild. 
Bottom line, the location of the neighborhood is very close to a bus stop and a few blocks down from the local CTA station. It isn't in the ""downtown area"" near lake Michigan, so please know that. This is in the Lincoln Park area. Again, this didn't bother us as we could just take a bus downtown, but I really enjoyed the area that the hotel was in. I would stay here again for sure.
The hotel is equipped with free Wifi also which is a great perk!",4,4,0,0
"Needs updating & some details to housekeeping
I stayed at this hotel with my husband and 5 year old on 2 occassions for a stop over on May 25th and June 2nd 2012.Overall this hotel is good value for the money if you get a room at a good rate, and as a stop over for one night it's perfectly sufficient.
Oveall the hotel is clean upon first appearnaces. Check-in was quick, and the front dest clerk was informative. We had a 2 queen bed room with a very old mini fridge and microwave. The TV was very old, but all the channels worked and they had HBO. The decor of the room is dated, but the beds are comfortable, however they could use updated accessory linens. The vent in the air conditioning unit could use a good cleaning with a vacuum for there was visible dirt and dust in the unit. The carpets are dated but were vacuumed, however they could us a good steam cleaning to prevent residual dirt on the bottom of one's feet! The bathroom was extermely small and old. The bathroom is in major need of new fixtures and a new tub and liner.The WiFi in the room was free and worked very well. During the night the hotel was quiet and made it easy for sleeping.
This hotel included a basic breakfast in the room price. The breakfast was adequate, however the room they hold the breakfast is very, very small and does not accommodate the number of guests the hotel has. We had to wait for a table and then we felt rushed to finish our breakfast so others could have a table.
Overall our experience was adequate, this hotel is good for a one night stop over. But I would not want to stay for an extended period at this hotel.",3,3,0,0
"Good value
Stayed there for 4 nights and it is well placed for the Metro ( Du Pont) .
Rooms are well set out, in a stardard format : Du pont is well placed for locals bars and restaurants.
Breakfast is quite basic with toasted bagels and cereals but filling.
The only down side is that many of the staff have a very limited command of English which can be challenging when trying to progress matters but would use it again if we are going back.",3,4,1,1
"Another great visit...!
Just spent a week in the hotel after several several short overnight stops during the last couple of years. Once again, I found the location perfect and the staff so friendly and helpful. Easy, convenient access to the freeways to get to other SoCal locations and a free shuttle to Universal Studios and the metro station. The room was comfortable and clean, the pool was great (especially the poolside bar), and the restaurant fare was excellent. My biggest ""treat"" was interacting with Luz every morning when she took my order for room service and delivered my breakfast. She was cheerful, charming and quickly picked on my ""usuals"". What a delight!
This will continue to be my hotel of choice when I'm visiting the Burbank/Hollywood area.",4,5,1,1
"Parc 55 good and bad
Pro's: Booked through Expedia and halved the rate/night that was advertised. Staff was extremely pleasant and helpful. Ordered room service our first night and it was deliverd prompt and hot. Rooms are very clean and quiet...and our room was right off the elevators and we stayed there for 3 nights!
BART and cable car connection right outside. Mall across the street.
Con's: Hotel located on the 'line' of good neighborhood vs. bad! Literally. Cop cars park at the hotel corner to keep gang/street people from causing a rucus. So, in one way, very safe since cops hanging there 24/7!
 Matress quality was ridiculously poor for a 4 star hotel. We complained and the desk said they would switch out matress' for us. Instead they sent the housekeeping staff in with an inexpensive egg carton foam to put on top of the bed. Now the sheets didn't fit, so the corners kept sliding off during the night! Our room had 2 double beds, so my husband and split up and we each took a bed, to try and get some comfort to be able to sleep! (Not the best sleeping accomodation while on a vacation :( Other wise, the bed linens were nice, and a variety of pillow softness from downy soft to firm and plenty of them.
TV in the room would only receive a few analog stations. National stations were being broadcast on HD, and the signal was 'broken' everytime we turned it on.
Internet available in your room, but for an extra charge.",3,2,-1,1
"It was okay while it lasted.
Great hotel/lobby, Great location, spacious rooms. Getting a corner room was worth it but the shower looked dirty and I couldn't be able to take a shower because of that. Thankfully it was only one night, the bathroom itself was pretty clean but I was just concerned about the shower itself. The picture quality of the TV was horrible, and there were a few stains on the couch. Other than that the bed was comfortable and the room was really spacious which is rare in new york city. I really liked the Ipod docking station which was pretty convenient and the hotel itself is really nice located in grand central. Service was okay and elevators were really small but overall a good hotel with okay amenities in the room. would recommend for location but was it worth $260 a night? not for me! Everybody has their own experiences but mine was not exactly what I expected.",3,4,1,1
"Great Location, Nice Staff...that's about it
I was in town for a wedding and our room was booked by a family member. Knowing the Wyndham brand, we were confident this would be a great place to stay. When I reported the cigarette odor in my ""nonsmoking"" room, I was told that my room as indeed nonsmoking, but I was in the smoking section of the hotel. No offer to move me but was told it would be reported to housekeeping. Someone must have sprayed Febreeze in the room because it was better when I returned. The hallways were still bad. When I settled in the room I discovered a couch that I would have put on the street in college with a ""free"" sign. Stains were on the floors, other chairs, etc. and the remote control didn't work. (reported it and it was fixed) TV was a nice flat screen LG (2 in unit) but the reception was very bad on the major stations. The trim on the lamp on the desk was literally hanging off! Bathroom had cracked tiles and there was black mold growing on the ceiling over the tub. It had been painted over but the black areas were obvious. The worst part of the visit was when I discovered how dirty and stained the matress covers were (after sleeping on them the first night). The obvious stains would have been seen when the beds were being made. It looked like blood or wine on the side of one bed and the other looked like someone had sneezed and wiped it on the cover. I asked that they be changed out and they were. Also the very old window airconditioner in the bedroom didn't work all the time. The living area was hot when our guests were in the front room. Before I let someone else pick a hotel for me, I'll definitely do more research on the front end.",2,2,0,0
"Karaoke ruined stay
My husband and I often stay overnight in El Paso when we have an early flight. We have stayed at many hotels in the airport area. We have stayed at this Hilton Garden Inn 5-6 times in the past 3 months, but will not be staying again. This time, I checked in, came back to enjoy a quiet dinner, and was about to order when ear-splitting, mind-numbing music started. I could not hear the waiter. In a very loud voice, he advised me that they now have karaoke on Thursday and Friday nights. The bar and restaurant and lobby are one big open area, so there was no escape. I walked out, as did 3 other people, and had dinner elsewhere. When I came back, the incredibly loud music was still going on. We have stayed at many Hilton Garden Inns, and consider it a nice mid-level hotel catering to business travelers. We have never one stayed at ANY hotel that forces everyone who walks in to endure amateur ""singers"" and such loud music. The response at the front desk? ""Sorry 'about that"". This is too bad, because the hotel is otherwise pretty nice, new, clean, handy to the airport.",3,2,-1,1
"Love the Helix!
I recently became a Kimpton rewards member, on the recommendation of a co-worker, and the Helix was my first Kimpton experience. The staff couldn't be more friendly, and the rewards programs perks are better than I've seen with other hotels- the 5p-6p free wine tasting hour, free internet access in room, and more! The rooms are fun, the design is great, and the staff is incredibly responsive- at one point a fuse blew in the bathroom, and it was fixed within minutes of my call to report the issue. I will definitely stay at the Helix and other Kimpton hotels in the future- these guys do it right!",5,5,0,0
"Hotel needs urgent make over
I was missleaded with reviews when I booked this hotel. I saw positive reviews in booking.com but after staying there 2 nights here it is my sincere remarks:
I did not like the overall decoration, starting with the reception it was very old fahion and small. The rooms were also with very old decoration, due to some much usage some of the furniture did not properly cleaned: carpet, shelves (they were roasted). The toilet was extremely small even for 2 person, but we were actually 4. IN our last visit to New York we stayed in a very nice and cosy hotel, but this time as were travelling with our kids we had to pick a family room, but out 5 hotels we stayed during our holidays in USA this one was the poorest one. The entire hotel needs an urgent make over and if they keep the same staff as today, it will be a brilliant hotel.",2,2,0,0
"Disgustin dirty broken hotel
No free internet as advertized. No refrigerators as advertised.. No maid service. Elevators broken all the time and I was on the 8th floor. Toilet broken so you had to hold the handle. Tub took 15 minutes to get hot water. TV remote broke, it took them 2 days to fix it. Left my room to get ice and a coke and returned to find room key did not work. Had to climb 8 flights of stairs to get it fixed. On the one occasion the elevators were working there were dirty dishes on the floor. Bathroom floor was sticky. Broken light switch so lighting in the room was poor. Had to call 4 times to get TV remote fixed. They lost our reservations, we had to wait 2 hours on check in for them to find it. When I called to have TV remote fixed he told me my room was empty, it took him 15 minutes to correct the mistake. Stay here and you will regret it. If it was free I would never stay there again. You know what they say, for every person that complains there are 10 that had a bad time but did not complain. In this case for every complaint (mine) there have to be 1 or 2 hundred that had a bad time. BEWARE.",1,1,0,0
"Wonderful service and Great location!
I spent one week in this hotel and they have never failed me. The room was kept very clean.. I loved their state of the elevator system. Customer service is exceptional.. From Day 1 Ellen Douglas welcomed me and gave me all the info i needed for my stay including direction to my conference center. It is right in the middle of midtown with great proximity to Central park, Times Square and is blocks away from all shopping areas. I will stay there again next time...",5,5,0,0
"Good Business Hotel
The Hyatt Regency DTC is a good hotel for business travelers, but I'd advise families and leisure travelers to pick an alternative hotel. It's got very nice, clean rooms, good-sized desks, as well as some great mountain views. There is a pool and gym, but because they share the same space, you're breathing in chlorine when working out which isn't so great. Garrity's (sports bar which is being renovated I believe) is a nice alternative to room service. There aren't all that many places to eat within walking distance and there is a fee to park at the hotel (although I usually park overnight at the spaces in front of the hotel that tell you there is a two-hour limit. I've never been towed)! Also, the internet fees are very expensive and if you want to connect more than one device, you're paying an extra $5 for premium internet. So again, if you're expensing the trip for work, then perhaps that's not an issue. However, if you're on your own dime, you may want to think again.",3,4,1,1
"Hotel Good For Price but Check In Staff AWFUL!!!!!
The Hotel for the price is Good, Bed was comfortable, As a disabled person access on ground floor was good, room itself fine for people with disabilities. Despite being on the main road once inside room could not hear the traffic outside! Nice and centrally located 5 minute walk to The Grove and Farmers Market.
My only moan is with the Reception staff who totally lacked any form of Customer Service, there was a confusion on my part regarding payment at Check In, The lady made me feel really awful. A few times during my stay I had cause to ask her for some local information well you'd think Id asked her to take me there ! So bad ! Im a senior Customer Service Advisor and I was disgusted by her whole attitude and I would have to think twice about staying there. If the same woman was in Check in and her attitude was as bad then I would just walk away. They are quick to take your money - but wont give the service.",3,3,0,0
"Excellent
This is really good hotel, excellent location for all that is going on in New York. The view of Times Square is amazing without the noise.
The hotel has a 4 star feel without the price. The food in the restaurant was very very good. 
Everyone working there was attentive and friendly. The concierge was excellent in getting us broad way tickets.",5,4,-1,1
"Swanky hotel but rooms need a facelift
I am from NY, but stayed here with family for a fun girls night out. The hotel is very fun, with a lounge and restaurant in lobby. Set up is very embassy suites like with the middle open throughout all of the 8 floors where you can look down onto lobby. We were greeted with a glass of champagne (they only do on weekends), and it was a nice touch. I have to say I was disappointed with the room. We checked into a room with 2 queens on the 7th floor and it had seen its days. The furniture was knicked and beat up, The carpet was pulled up, the shower had no pressure and could use new tub/tiling. There are good cafes in the area you can go to. The color scheme in the room was very drab and dark. Room was tiny, but everywhere in NY is. If you like coffee, dont plan on the free stuff on every floor...was terrible. There are good cafes in the area you can go to. Location is good if you want to be near SOHO shopping.",3,3,0,0
"Nice room and good price
I stayed here over the weekend with my husband and another couple. We were in town for the Panthers game. We found the hotel to be nice and reasonably priced. It is an older hotel and has been renovated. The decor in the lobby and rooms is very contemporary. The lobby, pool, and bar are all very nice. We stayed on the 11th floor and had a great view of the city. The room was small and the bathroom was very small. The location is ok... it is in uptown but not near the bars or restaurants. You have about a 1 mile walk to nightlife. The shower was very strange... they renovated the bathtub but left the tub and added a half glass door. The water from the shower sprayed out into the bathroom because the glass door only covered half of the tub. The rest is open. The walk seemed pretty safe although there are not many other people walking in that area at night. The hotel wanted to charge us $13 per night per vehicle but there is free parking about 100 feet away on MLK street Friday at 6p - Monday morning. We had no difficulty finding parking on the street and no problems with our cars. We could see the cars from the room. There is a ""snack area"" available 24 hours/day but the only ""snacks"" are a few sodas and yogurt, no chips or any other sort of food. There was not a refrigerator, microwave or safe in the room. No coffee either. I found the front desk to be very helpful and the service to be good. For some reason, the heat was running throughout the hotel and it felt as though we were in a sauna. Overall, we had a good experience and would probably stay there again for the price. There are other hotels that are probably nicer and more centrally located but they are more expensive.",4,3,-1,1
"Booked for 5 nights, left after 1.
San Francisco was the last stop on our month-long vacation in the USA, and we had booked this hotel for 5 nights, due to it's proximity to Union Square. On initial impression, it was quite a busy hotel, and the lobby has a certain charm about it, with high ceilings and an art-deco feel.
There was a line for check in, but it moved fairly quickly, and after about 10 minutes, we were in our room. Unfortunately, ours was on the 3rd floor facing the very busy Powell St, with it's constant stream of cable cars. The street noise was such that my husband and I thought a window had accidentally been left open...it hadn't! Coupled with this aural assault was a saxophonist who played until midnight, and a garbage truck that kept the same hours as the saxophonist. We requested another room, however, there was a conference being held nearby and were told that they were fully booked.
On entering the bathroom, I tried to look out of the window, but it had been painted over from the outside. The toilet roll holder was placed on the other side of the door to the toilet, dirt marks were visible on the shower tiles, and there was no shower cap offered.
When we went out for dinner that night, we walked past a lovely hotel a few blocks away called The Galleria Park that had availability for us and was cheaper than The Sir Francis Drake. Needless to say, we paid the $100 early departure fee upon check out the next morning, rolled our suitcases to our new lodgings, and enjoyed a fantastic time in this gorgeous city.",2,1,-1,1
"Good hotel...close to the heart of SoHo and away from Times Square chaos
Location: 
Quiet location away from the Times Square madness, good location for access to Soho and unique restaurants. Hotel is by the entrance to the Holland Tunnel, so to catch a cab it’s easier to walk up to the next block.
Check-in: 
Small check in in area, friendly staff, went very quickly. If you arrive in the evening there are fresh baked cookies waiting for you at the check-in area. Elevators could be faster, but not too long to wait to get to my floor. 
Room: 
Very small, but that’s typical for NYC. Not much of a view even on the high floors. The room furniture is very outdated. There is a mini fridge but no microwave. The iron and iron board were very old. The iron was huge and the iron board was tiny, which made for a difficult experience getting clothes ironed before my meeting. The bathroom is large compared to the size of the room and has a stand up walk in shower, as opposed to the tub which I prefer. The sink is tiny and there is very little space to lay out your make up and toiletries…if you like me you travel with a lot. 
Amenities: 
The hotel serves a breakfast which is OK. Other than fruit, eggs and yogurt; the rest is carbs and sugar (waffles, cereal, bagels, and muffins)….would be nice to have some more options for gluten free individuals. There is a Fitness center on the bottom floor, has the basics of what you need including two treadmills and weights; enough to get in a good run. A bar is located on the first floor by check in, they don’t serve food, but the bar tender is AWESOME! 
All in all a decent stay in a good location.",3,3,0,0
"Don't Believe Everything You Read
This is an old hotel, it was built in 1919 and has the original doors to prove it (which are very unusual). We took a group of 38 to this hotel and yes it was a bit run down due to years of wear and tear but it was clean and tidy. The room was cleaned every day, the bed was comfortable and clean. The shower was fine once it got going, it's best to let it run for 5 minutes before you get in and then the temperature heats up. This is a budget hotel in an excellent location. You can't expect to pay the prices charged and have 5* luxury, however, I would not hesitate in using this hotel again. The staff were friendly and very helpful. We stayed on the 8th floor (I was in 813 which was a large double). The rooms have been overpainted many times and the furniture is quirky but we all liked this. Each room has a tv, iron, hairdryer, clock radio alarm, lots of lamps and towels. If you want somewhere on a budget in Manhattan then this is it.",3,3,0,0
"Friendly staff. Sketchy Neighborhood.
Friendly staff. A dizzying selection of crazy apparently homeless people in the area yelling at each other across town without the benefit of cell phones. Really nice people working here. Noisy flags attached to front of building augment the nighttime ambience of squeaky light rail, yelling, sirens and traffic noise. Roving herds of confused looking tourists regularly expelled from tourist buses into lobby each morning we've been here. Receptionists of the Whitcomb very helpful. Scruffy people outside hotel asking for money without offering products or services to compensate for requested financial expenditure. Hotel has lovely old world charm, but not recently updated. Guy in the lobby wears a pretty cool top-hat. Did I mention the staff is very nice and extremely helpful?",3,4,1,1
"DONT DO IT!
Once I stepped foot inside room, I soon realized why it is worth to pay MORE for a nice hotel. vs going the cheap route to Comfort Suites, specifically this location. Room was not ready until after 4 pm, I was told at 2:30pm day of check it that it would be ready by 3pm. Manager of hotel is rude, disrepectful, and unprofessional. Once checked in, manager gave us a room knowing it was still dirty. Manager gave us keys to 3 different uncleaned rooms until I had enough! Not only where rooms dirty, building is in huge demand of maintenance fix, carpet smells of mold. Demanded money back and left ASAP. Do your self and family a favor and stay else where. Terrible service.",1,1,0,0
"great hotel unless you have a dog
we stayed in a suite at about $900/night with our 15 lb ""schnoodle"". Their ""dog room"" had plastic sofa fabric and stained carpet. I understand some dogs are not well trained (some people are not well trained either) but other hotels seem to use higher quality materials that are more stain resistant for rooms of this cost. The surcharge could cover additional cleaning or more frequent replacement. The 3"" black hair on the toilet base was left undisturbed. The hotel and staff were otherwise quite good and friendly. The plastic couches were seriously out of place and horrible.good location but probably better alternatives if you're traveling with your dog. There are a lot of us out there....",2,2,0,0
"Very good location, and a good value, but...
Having stayed in nearby places, I would have to rate the Days Inn as the least of the local hotels, including the block-away Holiday Inn. But the price is a bit cheaper. The room was a bit small. The bed was too soft. Yet, the staff was very helpful and friendly. When one of our party broke her foot, the hotel lent us a wheelchair, which was a life-saver.",3,4,1,1
"Great location. Poor value.
Stayed for two nights whilst attending a conference at the hotel. Clearly geared towards large conferences, even the lifts were trying to sell me litigation software... the location is perfect for getting to Central Park, the shopping around Fifth/Madison Av, Times Square and Broadway - they're all a ten minute walk away. Gym was surprisingly big and well equipped... though pretty busy. Beyond that though, it all goes a bit downhill. Maybe I expected too much from a giant conference venue in NYC. Aircon and lifts very noisy, room so small there wasn't space for a cabinet on both sides of the bed, breakfast service was appalling though the food was OK. As a base for exploring New York it would work quite well, but if you're planning on staying in your hotel (why would you do that in NY?) then try the W on Times Square...",3,3,0,0
"Great Stay
I stayed at the Double Tree Hilton June 15th - 16th. I orgianlly had a reservation at the FourPoints but plans changed so I pricelined. I got this room for a really good price so I hoped that the room would be decent enough. We arrived right at 3 and there were a few people already there ready to check in. Once my turn I was told I had to pay a 25.00 deposit but the clerk wasnt sure so he asked another lady who said 50.00 deposit. Then still confused he asked someone else who said 25.00 as I paid the deposit he still wasnt sure and asked someone else who informed him it was 50.00 by the time all this was over 2 other people were already checked in their room.
Finally we got our key and the room was clean I checked everything. No problems to report. This hotel is much older but the photo on this site doesnt give it justice. Its clean and comfortable. The bed was nice and the bedding was clean. The bathroom was a bit small but again very clean. This hotel offers balcony rooms which leads to an outside elevator to the pool. This was a nice feature so you didnt have to walk the halls in your bathing suits. The pool was nice goes to 5 feet. We got this room because it was close to seaworld took us about 20 mins. There are resturants close by to eat at. chick fila is across the street, Applebees and crackle barral is right down the road. A big plus is the mall right across the street.
I rate this hotel a 4 in spite of the trouble with checking in because my kids truely enjoyed their stay and our room was very clean. Not the best property we have stayed at but was very good for our family of four.",4,3,-1,1
"Right in the heart of downtown Washington DC...
This hotel is located in the heart of downtown... a very good location... a walking distance from the McPherson Metro Station and blocks away from tourist spots. They provide 'valet' parking for $35 a night (plus tax) = about $40 per night. They have managers special at night from 5-7pm and breakfast is served at 6-9am... very good selection of breakfast food and so as the manager's scheduled selection for afternoon with free beer and wine. Room comes with full size fridge, small kitchen (2 burners electric range), microwave, toaster, and mini sink. Highly recommended for those people visiting the area...",5,4,-1,1
"Ick
Stayed here the night before our flight and the night after our LATE return. Rooms were dirty - bathroom in second room had mold growing in tub and around soap dish. This place really needs a complete re-do. Just got the creepies from the whole place.",2,1,-1,1
"An awful experience
I’ve never been more anxious to check out of a hotel in my life. The thick plexiglass that separates you from the front desk clerk should be an indication of the type of lodging this hotel represents. The “office” is located in the basement that also serves as the breakfast room, housekeeping and laundry room. There is no breakfast. Just coffee, warm orange juice and Nature Valley granola bars. The rooms are large with a kitchen but no utensils, dishes or pots and pans. You wouldn’t want to cook or eat anything in these kitchens anyway. Rather than ramble on with a long winded review I’ll sum it up with a few choice words. Filthy and unsafe. Do yourself a favor and stay elsewhere.",1,1,0,0
"Expected better w/ the Hilton Name
I left a note w/ the front desk outlining the following.
The a/c was erratic, set at 68 but won't come till 71. then only one setting High and LOUD.
Spa was luke warm.
Bed was both comfortable, but at the same time to high for a handicapped person to get in w/o assistance.
Food at the restaurant was surprisingly good, tasty and HOT.
Try the couples retreat deal we thought we got a great value.
Staff was excellent, friendly and helpful.",3,4,1,1
"Great Hotel attached to Convention Center
This hotel boasts roomy quarters, an excellent pool and fitness center, and nice restaurants. Located across the tracks from the Gaslamp District, great food and drink are right nearby. ask for a bayside room to minimize the train noise. The train can be used to transit to San Ysidro and the Mexican border city of Tijuana",5,4,-1,1
"So-so.
Stayed here as a part of a family wedding celebration. The placed was packed and the elevators did not run well at all, sometimes having a 15 minutes wait for one. Complimentary breakfast at the adjacent T.G.I. Fridays was too horrible for words, except that we'll never go there again.",2,1,-1,1
"chicago
hmm the check in process took abit longer than normal but all around was a good time i wish they had an indoor pool however it was a good time none the less so i would say to anyone looking this would be a good location",4,3,-1,1
"Society Hill Sheraton
After reading review after review for several Philadelphia hotels I had come to the conclusion that all Philly hotels must be horrible. I had previously stayed at the Holiday Inn Express and did not want to go back. The only hotel available at our late date, that would fill our needs was the Sheraton. I really dreaded staying there after so many poor reviews. Bad location, noisy, old and dated. We stayed three nights. It was fine.
'The hotel is noisy', if you stay in the room over the atrium I am sure it could be.There were two weddings one evening and it was loud. It's a city hotel, it is to be expected. Book a room off the atrium.
'The hotel is not conveniently located for restaurants', Only if you are unable to walk a block or more. It is located in the heart of blocks of restaurants and clubs. Directly across the street is a knock out Italian restaurant. If you do not want to walk, ask the concierge to have the hop on hop off bus pick you up. Cabs are cheap in this city.
'it's dirty and dated'. This was my biggest concern because dated usually means a horrible bed.I can only speak for our room, it was very clean, no bugs, bed was comfortable with nice linens, mini fridge, safe, extra towels and bath supplies. Ice cold air conditioning. Housekeeping did a great job. In the bathroom we could hear the amorous couple next door but not in the room itself.The outlet in the bath was old, but who cares? It worked. Pet peeve, no fan in bathroom. Hate that.
Parking is pricey, it's expected in a city with limited space. If parking is a concern, there are parking lots nearby or just stay in the suburbs. Mind you, they do park you car in a covered, secure location. 
The club level was a nice perk offering a morning breakfast with a Starbucks coffee maker and lots of good fresh fruit. In the afternoons we would stop by for a quick snack. before freshening up to head back out. Tracy was very hospitable making us and others very comfortable. A nice perk to the long days.
It's a city hotel with a constant customer turnover. For the number of guests this hotel holds, I found it to be a decent, clean location with friendly and helpful staff.",3,3,0,0
"Nice beds, great sushi, you'll need a car!
Rooms are fine, with really really comfortable beds. And along with the great sushi, it is the only thing going for this hotel! It's a rather large hotel (which I don't prefer when traveling privately) which I visited for a conference, otherwise I would not have come here. You do really need your own car if you want to see a bit of San Diego and surrounding beaches. There is no shuttle, and taxi's are quite expensive (about 50usd one way). Walking to the beach is possible in a boring 30 minutes walk along big roads. 
The hotel restaurant is quite nice, with great sushi. In the surroundings (10 minutes walk) you'll find a small shoppingmall where a few ok restaurants are. If you have your own transportation there is more choice in the nearby village Del Mar.
The hotel has a [--] internetpolicy, in the lobby it is for free, but in your room you pay 2 usd per time you use it plus 1usd per minute. In the conferencearea, the internetconnection is under a code, which is kind of annoying since there is nothing more than a few companies and other hotels in the area. 
All in all, it was a fine hotel for the purpose, but I would choose something different for private travelling.",3,3,0,0
"Great Location!
The Crowne Plaza downtown is in a great location. We stayed there for the recent RIMS Conference. It was a nice 15 minute walk to the Convention Center, but more importantly, was right in the middle of all the action, for dinner and after dinner. We did not need a taxi for the 9 days we were in town, as everything we needed was within minutes of the hotel.
The Elephant & Castle restaurant inside is great for the nights you just want to stay in, and the bar shows all the hockey/baseball games. I'd go back again in a minute!",5,4,-1,1
"Clean, habitable, OK
The Vista Inn gets a great apparent rating on Tripadvisor - and so I booked. The location is indeed great for walking into Beale Street, restaurants, baseball and FedEx stadium. There were no problems with the cleanliness of the room or bedding. Everything in the bathroom worked. The larget CRT tv worked. The carpet was not old old and worn, the walls had been painted and were not scruffy or old. Fridge and microwave too. For a basic motel type room, this is very good value for money. No problems at all during the 2 night stay.
If you want luxuries like a coffee maker, hangers, lounge, cocktail bar, restaurant, free breakfast, then do not go to the Vista Inn. If you want somewhere clean, habitable, inexpensive in a great location, then do book!",3,3,0,0
"Police with guns drawn in hotel and no mangement response
In my room during the day. Loud noise, and look out door peep hole. See and hear LAPD with guns drawn burst into room across hall. Scared, call front desk who say they do not not what is going on. Call back and they say prostitution issue. Later go to front desk to ask to move room. People standing around front desk (not staff) ask why they cannot get into the room that LAPD just raided. These people keep asking me my room number which I did not want to give them. Hotel staff and security stood around and did nothing. Very uncomfortable and feeling that hotel not safe. Go back to room ask manager to call me. Told he left for the day. Never calls back. Call and leave VM for CEO La Quinta hotels Wayne B. Goldberg. He never calls back. This hotel company has no concern for guest's safety. . Poor security",1,1,0,0
"Location is great but that is about it!
Arrived at PC and was told our room was ready but they wanted to give us a upgrade if we could wait an hour. One turned into three and said our original room was no longer available. Finally got into the upgraded room and it was sad looking. Furnishing was old and tattered. Toilet lid was flimsy plastic that you could not sit atop with out it buckling. AC/heater unit did not work. The water in the sink and shower was brown and quite a bit of mold in the shower. The walls are so thin you can hear every conservation in the adjoining rooms and hallway which made sleeping difficult. The hotel lobby is dark and dingy. The carpets need replacement. No real amenities to speak of. For $480 a night I expected much more even in midtown. Doorman was no help in obtaining a cab. Location was good for the park and shopping. The onsite resturant had good food and service. Would not stay here again.",2,2,0,0
"About what you'd Expect
The room, common areas, bar and restaurant were all what you'd expect of a Marriott. We were pleased. We were there on a weekend the Longhorns played at home and as such the lobby was a zoo but well managed by the staff. Warning! If you need a cab within 6 hours of game time, call ahead and reserve one! They will be scarce. The hotel did go out of their way to make the courtesy van available when cabs were nowhere to be found.",4,4,0,0
"Perfect for our visit
My daughter and I were heading to Johns Hopkins for a medical appointment, and we needed a quiet place to stay. Shelby and Raymond were our kind and professional front desk ""ambassadors"" who answered our questions and coordinated our use of the shuttle back and forth from the hospital. The hotel was tucked away on the wharf so it was peaceful. The breakfast was far better than a traditional hotel continental, with fresh fruit, pumpkin bread, yogurt and more. We enjoyed being able to walk through Fell's Point with plenty of interesting restaurants and good people watching. Our room was comfy. We will stay at Henderson's Wharf again.",5,5,0,0
"A little Alarming
The location of the hotel is okay. The staff is friendly and the place is clean. There is a lot of restaurants to choose from and places to visit are not far such as Old Town and Downtown San Diego. I was expecting the rooms to be a little more updated for the price I was paying (about $200 a night). I live in Chicago and for that price I can book a hotel in downtown with a view! We did go during a big event in the city but the hotel was not close to the event area or public transortation. It also looks more like a motel than a hotel because everything is seperated. You have to walk outside to go to the front desk. But my least favorite part of my stay was being woken up at 6am to the fire alarm in the room. It was a false alarm that woke me and my family and the rest of the people on my floor.",3,3,0,0
"Well appointed and comfortable
The staff, from registration to bellhop to valet went above and beyond. They were courteous and assisted in any way they could. When my husband talked to the manager about being billed $10 a night for EACH device we own (Two personal laptops, One iPad, One work laptop), he graciously reduced the cost. THAT's great customer service. Housekeeping took special care when I was working in the room and even asked if they should come back later to vacuum. 
The bed was super comfortable. The two chairs (easy chair and desk chair) were not only comfortable but allowed me to get a LOT of work done. 
It's located right near the White house and the Hop on Hop off bus route! I was able to get tons of work done AND take a tour of the city as well.",4,5,1,1
"Windows rattled all night!
we couldnt sleep because of the noise. The windows rattled all night and we could hear everything (and everyone) in the hallway. When we told the concierge, she just said that the windows rattled because of the wind. It was almost as if she was incredulous that we brought it up. We were part of a group and everyone agreed...this hotel is over priced and uncomfortable. We left feeling unrested.",2,2,0,0
"Hilton Timeshare Scam!
My wife is a Hilton Honors member and got us a stay here at a discounted rate on the condtion that we take a 1.5 hr timeshare sales meeting during our stay. 
The Hilton Club Hotel itself is not bad. Its the top few floors of the main Hilton New York at 54th & 6th. Big rooms for Manhattan but a bit tired looking, private breakfast area is nice. 2 out of 3 elevators out of service though which is not great when you are on the top floors!
But the timeshare presentation was unbelieveable, like something out of the 1970s! The lady burned almost all of the 1.5 hrs with pointless questions about where we like to travel. She clearly had little knowledge that there are destinations outside the US. She showed us a calculation that the timeshare would save us $145k over 40 years, which totally ignored that we would have to pay $1,350 in fees each year and that it only lasts 20 years!! She then refused to tell us the price of the timeshare until the last 5 minutes or allow us to see the terms/contract at all. She then got pissed off when we said we had to leave to meet friends and did not feel able to sign up to a $55k contract without reading it first. She expressed surprise that we were so ""detail oriented"" and then called over her colleague to put more pressure on us by offfering $55k of Hilton points! We offered to read through the literature and get back to them, but they had no interest in that, if we weren't signing today then they could not deal with it. 
I can't believe that a company as well known as Hilton is engaging is something which is so clearly a scam that they won't even let you read the contract before signing. And who signs a contract for $55k without reading it? It can only be people with serious mental disabilities that should be prevented from handlng money! If all this isn't illegal, it should be, I won't ever stay in a Hilton again after such an insulting experience.",1,2,1,1
"Excellent Customer Service
As the coordinator for the wedding, I was very impressed with the ease and quick response of the staff to our needs. Everyone did a great job in preparing the venue from the preparation room, VIP room, cocktail and main reception room. The staff was very courteous and friendly. The room that I received was comfortable and had a great view of the city. My 5 year old daughter was equally impressed and was quoted to have said, ""Look at the beautiful view.""",5,5,0,0
"Customer Service...Not Really.
My stay was early in the summer. I was there on business and my bride was with me. Until this trip, I loved The Crockett Hotel. What, you ask, could have so soured me on a venue I was so enamored with? Let me elaborate. I had finished the business portion of my stay and my wife and I were now going to enjoy San Antonio on a personal level. Keep this bit of information in the back of your mind, Texas has really large cockroaches and we had seen them outside the Hotel (which was ok) and also in the elevator twice (which was not ok). The third morning of our stay, we get up and prepared to do sight seeing in this gorgeous town. I'm up and dressed. My wife is in the bathroom getting ready. I go around the corner to make a cup of coffee when I hear a blood curdling scream. At first, I thought she may have shocked herself in the bathroom. As I ran around the corner, I see the item that has so elevated the decibels in the room. There was one of those really large cockroaches on my wife's pillow. As you may have guessed, my wife is deathly afraid of bugs, and cokroaches are one of the worst. I do what any good spouse does, I go in the bathroom, grab a bunch of toilet paper and catch him. This is where the luster quickly comes off the Crockett for me. We finished getting ready and go down to the desk, cockroach in hand. I tell the young lady at the desk the scenario we just experienced and she was mortified (she told us she too was scared to death of those things). She tried to make the situation right, to no avail. 
This is where the title of this post makes sense. The Controller comes out and is rude to begin with. At one point she looks at my wife and says, ""Oh, did he do this to you?"" and proceeds to hold her hands up to her face and makes a bug like look and goes ""Oooooooooooooooo."" I looked at her with utter disbelief. I then told her I would like to speak to the Manager. I was rudely informed that he wasn't in and I could call him if I felt it was ""really necessary."" I said Madam, you need to get him on the phone...now. She did. The General Manager did not have the courtesy or courage to even talk with me. This was THE most egregious and pathetic customer service I have EVER received...EVER. Nothing was done except, taking my one night of valet parking off. We checked out and made arrangements for the remainder of our stay at a Marriott, where we treated much differently. I initially didn't want to do anything other than let them know they had an insect issue. When the Controller treated us both so badly, that's when I got very upset and thought the Manager should do SOMETHING to make this right. His lack of concern for his customers explained a lot to me. Also, he ""manages"" two historic hotels in the area, The Crockett and The Menger. It wouldn't be a huge stretch to surmise that what goes on at one, under his leadership, would be mirrored at the other. 
I will never stay at either hotel until I find out a management change has been done. I also, infomed my company (large oil concern) of our treatment and they have made arrangements with another firm for our corporate stays.",1,1,0,0
"Some things work very, very well here
The greeting at arrival from front desk person Tiffany Johnson was polished and superb. She welcomed me, asked that I re-pronounce my name so she would say it correctly, handed a priority club gift to me, and explained: free fresh popcorn at 4pm, hot coffee and tea 24 hours in the lobby, free breakfast 6am-10am, and ""here's my card - if you need any help just call me"".
The room was ready, lights and A/C already turned on. Very clean; spic-and-span, actually. The carpet right inside the door had a ripped-out spot maybe 1"" x 5"", threadbare, and not easy to figure out what could have happened there. The decor is a little on the dark side, not helped by low-lumens compact florescent bulbs. The reading area was gloomy, but otherwise, the room was OK. Two servings of coffee needs were ready; room has microwave and a nicely-chilled refrig. Bed was OK, maybe a little less firm than preferred, but sleep arrived well and well. The tub-shower grout is not great, but a minor detail compared to the bathroom's very-clean-liness.
Light switch at the door kills the tv reception, so a little of the octopus wiring needs to be changed around.
Breakfast the next morning was OK. Good selection of fruit, juice, muffins, sweet rolls and more. The Hot meal portion probably comes from Sysco or similar, as the affordable breakfast-included hotels seem to have the same. At arrival for breakfast, 6:30am, the sausage gravy was completely gone. There were scrambled eggs. The attendant had no inclination to greet new arrivals; she waited until i moved away from the emptied hot food area, moved over to get the gravy container, and left. Ten or so minutes later, she returned with a new tray, put it in without a word such as ""Folks, I have some hot new food ready for you"". The scrambled eggs tasted fine, but were chopped into fine pieces that seem to be magnetically repelled from the fork. The sausage patties (which was the replenishment in lieu of sausage gravy) were quite good. Overall, a ""B-"" on food, and an ""A"" lacked only training the morning attendant to be friendly and service-oriented.",3,3,0,0
"Spend the money on a better hotel.
First I would like to say, the staff was very friendly and helpful.
As far as accomadations, that was a different story.
1. Inner Harbor is alot further tthen advertised on the website.
2. Only burger king is around as far as a restaurant, no toher restaurants in the area.
3. Our air conditioning would not turn on at all at night, the heat kept blowing out all night long, it was 82 degrees when we finally left.
4. We were never told about breakfast in the morning.
Overall, the stay was a nightmare, I will never stay at this Best Western again.",2,2,0,0
"Needs an Update
Although the staff was friendly and helpful, the rooms were old and needed an update. Our family stayed for two nights at the Brookshire Suites. We had trouble checking into our room and then when we did get a room, it was not the best; very dusty cold-air return, stained carpeting, and grimy coffee table. The ceiling developed a leak in the Cloud Room during a rainstorm on the first morning and the lobby smelled musty. It seems like the building is having overall problems. Disappointing...",2,2,0,0
"So you think you've got a deal.....
My disappointment occurred upon arrival. I thought I had booked a ""two room"" sweet and upon arrival was told ""we don't have two bedroom sweets ...we only have a sweet with two beds""...... Small beds at that. Upon inspection, the room was smaller than most regular hotel rooms. I asked what classified this room as a sweet and was told it was because it had a small refrigerator and a sink. Result, two expensive nights and a great deal of disappointment.",1,2,1,1
"Great location, good service
Next door to Grand Central Station, getting around the city is very easy from this location. Concierge staff is great. Check in service, after you wait through the lines, is ok. We were offered our choice of a view or space. We opted for view, but should have said space. We expected the room to be small, so that was no surprise. The bathroom was a shock. When placing the toilet someone should have tried to sit down! We are average sized people and the entire left side of our bodies were completely shoved against the vanity unless we sat sideways with our feet in the tub. Unless you like feather pillows, bring your own!",4,3,-1,1
"Noisy
The location is convenient, close to Fiesta Texas and SeaWorld. The walls are very thin and there must not be any insulation between the floors. I could hear everything in the room next door and although the hotel was mostly empty, we had someone in the room directly above us that was trying to put a crying baby to sleep by walking back and forth. I could hear every step as well as the baby crying. If the hotel is sparsely populated, why put everyone in the same location? Get to breakfast early as once items run out they are not replenished. The front desk person does double duty serving the front desk and stocking the breakfast. On our first morning there was very little left. On the second morning I went down much earlier and found yogurt and sausages that were not there the previous day. I generally like Sleep Inns and although this one looks nice, it is poorly constructed. I didn't notice until the second day that our shower curtain was heavily mildewed, but by then I was ready to check out.",2,2,0,0
"Great stay for the right price
This was a great experience. Got a great rate and the waffle for breakfast really hit the spot. Bibian at the front desk was very nice and I got checked in quickly. I would highly recommend this Ramada if you are ever in the area.",5,5,0,0
"No worth the money
I frequently use La Quintas when I travel and was quite disappointed with the this particular property. Although the staff and management do their best, this is a decidedly older hotel and it shows. The housekeepers need to work harder at room cleanliness and the furniture needs to be cleaned and/or replaced. I usually enjoy the breakfast at La Quinta's, but this one seems to have missed the boat and was lacking. Fortunately there is a great Mexican restaurant next door that serves breakfast, and a Denny's just two exits south.",2,2,0,0
"Good out of school breaks
Stayed for 4 nights in February but what I thought would be a quiet and relaxing environment turned out to be noisy and with kids everywhere. For two nights I had difficulty sleeping because of the noisy neighbours. The walls are very thin and one can hear every sound from adjoining rooms. After the first night I asked to move to a 2nd floor (top floor) but the front desk was less than understanding and not helpful in any way. I was a nuisance. Front desk said we are full (but was it so difficult to simply reallocate rooms - I wasn't asking for an extra room?)
This spoiled an otherwise ideal choice. Lovely grounds and good club room meals. Didn't use the pool because of the onslaught of kids. Didn't expect this in a golf resort. Didn't use any other facilities in this resort. Room was comfortable with good provisions.The bath tub was narrow and with the shower above, made showering somewhat difficult.",3,3,0,0
"Good value for San Antonio
We stayed at the St. Anthony on Saturday, July 21, 2012. We were traveling with a musical group that was performing at the Convention Center. The location was excellent. I had stayed at the St. Anthony back in the late 1970's or early 1980's. The price our band paid for the rooms was very reasonable. Our stay was fine. I thought the room we had was dated and the furniture and facilities reflected age and a lot of wear, however, we were fine with the accommodations.",3,3,0,0
"Bring your swim suit.
I stayed 2 nights in this downtown hotel in mid-march and enjoyed every aspect of my stay: the price was super; the service and staff were helpful and pleasant; the room was large, clean and well decorated; the bed was big and very comfortable; and the location, though a couple of blocks off the beaten trail was fine. But the best suprise was the rooftop heated pool which even in late winter was heated to 80 degrees and which gave a brilliant view of the city at night. The excercise room also offers the same great views in a spotless facility so bring your sneakers. There is plenty of parking all around on the street so you need not pay extra at a lot.",5,5,0,0
"Good value for DC
My room was on a corner of the hotel (corner window!) on the 6th floor with a nice view, was very quiet, had enough space and an excellent bed (good pillows). The hotel is located about a 20 minute walk from the closest metro station (Dupont Circle) which is not the best if you want to use the metro daily or travel with children. On the other hand, I found plenty of restaurants nearby and also, staying a 20 minute walk from Dupont Circle, come on. The front desk was efficient and helpful, although does not answer the phone each time. The room itself was clean, I had a bit of a problem with the bathroom - the ventilation fan above the bathtub was full of dust and the bag in which the hairdryer was stored was dirty. It is not the biggest things, I admit, it just ruins the experience with Hilton that you somehow expect for the money. Still, one of the best stays in a DC hotel I have had so far, so I would stay here again.",4,4,0,0
"Great room, but billing hassles
This hotel has a great location and I was happy to see a LivingSocial deal was available. My traveling companion before me and handled the checkout process. We had booked a double room, but she was told at check-in that it would be another hour (it was already approximately 4PM local time) before a room would be available. Not wanting to wait, she checked into a king room. She also presented her credit card at check-in for all incidentals. The room was extremely spacious, clean, and had a huge bathroom. Couldn't have asked for more, besides the double room we reserved. When we checked out on Sunday morning, we saw our room statement still had the updated charge for the double room. We again presented my friend's credit card (rather than mine that was used to hold the reservation) to take care of these fees. Here's where the fun began: each of us had to call accounting two times, as both our cards were charged. My friend did not receive the valet parking discount and I was charged $25 for valet parking, despite have not parked a car there. Accounting made many excuses, including that this was a pending charge on my card, it was actually a credit, and eventually that they did not see that a charge was made at all. She promised to call me back and then I had to follow up after 24 hours. She said she had lost my number and by the end of that conversation, she told me there was nothing I could do and I would have to call my bank to dispute the charge. Not sure why things had to be so complicated, but I would carefully study my charges from this hotel should I stay there again.",3,2,-1,1
"Horrible Horrible experience
My husband attending a conference at the Convention Center and I decided to join him along with my two young sons. The hotel is situated in a good location near all the restaurants and museums. Unfortunately, the room was very outdated and dirty. The worst experience was when I found condom wrappers behind the nightstand. Consequently, my children were playing and somehow a used condom which was underneath the bed ended up getting stuck to my son's shoe and ended up in the middle of the room. This was disgusting. The cleaning staff is not doing a good job making sure the rooms are clean. In addition, there was a blood stain on the carpet. I would not recommend anyone staying in this hotel.",1,1,0,0
"Don't waste your money, stay at the Hilton
We stayed here for our annual weekend trip to visit Universal Studios Hollywood Horror Nights. We usually stay at the Hilton for this event. However, this year we were offered a fairly cheap rate and decided to give it a try. What a colossal disappointment!!!
The lobby area is nice enough and fairly modern, but the sparkle all ends upon exiting the elevator and walking the corridor that leads to the rooms. We happened to get suckered into a room on the 20th floor, being told we had a fantastic view (of the porn studio and noisy freeway). Once we meandered out of the elevator, we found that our floor was undergoing some kind of construction. There was a plastic runner all over the floor leading to our room. The room itself has a modernish mask that covers up what is obviously a VERY old and run-down hotel. The bathroom is the size of a small closet. The toilet practically sits under the sink. In fact, to flush the toilet you literally have to stick your hand underneath the sink/vanity. The sink and counter had residue and spots left over from the previous guest. The door and walls had miscellaneous smears of who knows what all over them. The door also had layers of poorly applied lumpy paint and had cheap hardware circa 1981. The rest of the room was trying to be modern, but just seemed cheap and poorly maintained (chipped furniture, layers of dust, stained and worn carpet, and stains on upholstery). The bed was not terribly comfortable and had what felt like a lead blanket on top that practically suffocates you as you (try to) sleep. The walls are thin so you can hear others in surrounding rooms and the noise from the freeway below is quite loud.
The best part was being woken up at 3:00 a.m. to the sound of vacuum cleaners, loud banging, and other machinery upstairs. Upon checking in we were told there would be a wedding upstairs in the ballroom that we may hear noise from until 1:00 a.m. This was not a big deal to us since we would be out at HHN until at least that time. What we didn't expect is that the poorly run hotel would be the cause of us not getting any sleep!!! At around 3:30 when it registered in my brain that the noise was not a nightmare, but a reality, I called the front desk to inquire as to how long they expected to continue the ruckus upstairs and was told they would send security up to take care of it and that they should be finishing up soon. REALLY?! How about fire the moron who decided it would be a good idea to have a cleaning crew making noise during the hours that people PAY to sleep in your pathetic hotel!! The call had no effect and the noise continued until at least 5:00 a.m. when I was finally able to catch a few winks before having to get up and check out.
We will NEVER stay here again and should have just paid the extra to stay at the Hilton. The Sheraton is poorly managed and needs a real renovation, not just a superficial spruce up like they did. They also need to do a better job of maintaining the rooms. Furthermore, the fact that they would actually have their own crew or a hired crew clean and use loud machinery throughout the middle of the night is absolutely inexcusable and is a sign of poor management.",1,2,1,1
"Our home away from home ...
We came back to enjoy another stay in New York at the Palace. A wonderful place you will fall in love with. A room with a view is just breathtaking that you will remember forever. We just love this place as we call it our home away from home. Location - Location - Location - centered in the heart of New York. Shopping, fine dining and within walking distance to everything and the staff is just exceptional. This is New York.",5,5,0,0
"Still a great location but a little bit disappointed!!
I stayed here for the 1st time in October 2010 and the hotel would have got 5/5 however what a lot can change in that time, when we checked in we were told that they did not have our reservation and the lady that was dealing with us was quite abrupt until we showed her all our documentation showing the booking, then her attitude changed up a gear and she was very nice and polite, I may add that I did not book this through any of those cheap websites I booked through Virgin holidays and paid quite a substantial amount, anyway when she finally found our reservation it turns out it was for April not February all this coming on top of nearly 24hours travelling is not good for the nerves so we had to wait until someone else re-entered the booking, eventually we were given our room. 
Where do I start with that room, well it had a view of Times Square which was possibly the only good thing about it, the decor is dated, the walls are severely scuffed and marked, there are marks round the bed where they've moved the headboards, the window sills were filthy, the carpets looked like they needed a good vacuum and the fan would not turn off at all even though it was showing off on both control panels, it also had a connecting door which I personally cannot stand as there is no privacy on either side and this one was no exception we could hear everything, to me rooms with connecting doors should only be given to guests who know the people on the other side, ie families and groups of friends!! So I figured I was just tired and a little on edge from the check in so we went out to dinner to relax slightly.
On our return to the room we were confronted by a very very pungent chemical smell coming from the fan that smelled a lot like nail polish remover, this coupled with the fact that it wouldn't turn off therefore the wall and the bed were vibrating, lead to what can only be described as a vomit inducing experience. I went down to the front desk to complain to be told that he would send maintenance up to have a look, 15 minutes later I was still waiting and desperate to get some sleep so went down again to see what was happening only to be told that he had no idea what time someone would be up as they were very busy, as I was desperate to get some sleep I explained this and the gentleman asked if I would like to move rooms, he gave me another key to go and have a look at it to see if it was any better, we did and on entering the room the difference was incredible it was quieter, no connecting door and quite a bit cleaner, it didn't have a ''view'' but what there was was still essentially New York, we spent the rest of the holiday in this room and it was great!! I was very happy with the offer of another room and the efficiency of the gentleman that helped me, I wish I had got his name!
To me all this hotel needs to be perfect again is a room refurbish as they are quite dated and some are more shabby than others, unfortunately it is another example of the rooms not reflecting the ultra modern lobby which lulls you into a slightly false sense of security.
After the initial first night's disastrous experiences we had a great holiday and the hotel is perfectly located for everything, Times Square, shops, theatres are all on the doorstep and anything else is within walking distance or there is the subway nearby.
We never ate in the hotel restaurant but it always looked fairly busy, however I would recommend Cosmic diner on 52nd & 8th that place kept us in amazing breakfasts and coffee all week!!
We also visited the 9/11 memorial site as well and would recommend it, it is a very humbling and strangely peaceful experience, another thing I would recommend if you can afford it is the helicopter flight over Manhattan, it was amazing!!!!!!
Check out was a much smoother experience and the staff who dealt with keeping our luggage for us were very friendly and helpful.
All in all we had a good holiday and our issues were sorted very quickly and I love the location and ambience of this hotel I'm just a little unsure whether I would return again at least until the rooms have been updated!!!",3,2,-1,1
"Location, location, location!
You are paying for the location when you stay at this hotel. It is also very clean. Everything else is average or less than average. We did not use their pool or spa.
The staff was mostly cordial, no attempts to be helpful, not even a smile. The room cleaners entered our room at 8:15 a.m. Even after two of us yelled through the door that we did not need anything or want them to enter!.They unlocked and came in anyway!
Internet is $10/ day in room and difficult to connect to their WiFi in their lobby. There must be friendlier more accommodating hotels downtown than this one.",3,3,0,0
"Great older hotel
When my wife and I were recently in the city we decided to stay at Loews for the first time. It is in a good location in midtown 61st and Park. We arrived at 7:00 pm and our room was not ready. This was upsetting,but the front desk offered to buy us a drink while the room was prepared. This was very nice. In short order the room was ready. While the room was large,clean and pleasant one could see signs of age and wear. The bed and linens were very good. Linens only changed every third day unless requested. Room cleaning and turn-down service was poorly organized and worked better when calling housekeeping directly.
We ate at the hotel's bar one night late and had a good meal. Typical bar food with a good variety. It is open to 1am. Good for a late night meal.
We liked the hotel overall. The staff seemed friendly and gave the appearance that they enjoyed working there. The hotel has three elevators and one was down for repairs during our stay which made transit times long.",4,4,0,0
"Always exceptional service
We always stay at this Downtown Residence Inn when we visit Austin. Every single time the staff have gone above and beyond to make our stay pleasant. The rooms are always clean and well-maintained, as is the rest of the hotel. The only drawback is that the bedroom curtains don't block out all of downtown Austin's lights, but that's to be expected anywhere downtown. The morning breakfasts and evening managers' specials seal the deal. The hotel is just a short walk from the 6th Street bar/restaurant scene, and also right next to the Convention Center. Just an example of how helpful and polite the staff are: on our last visit my husband came down with a terrible stomach flu. First thing in the morning, I was quite frazzled and exhausted, but the staff calmly provided directions to the nearest and best hospital, allowed me to bring the car up to the valet turnaround to put my husband in, and helped me load the car without making a scene, causing embarassment, or asking questions. We'll be back.",5,5,0,0
"What a disaster!
We booked this hotel online for a one night post-cruise stay. It appeared to be a nice hotel in a good downtown location. I will start with the positive--the room was very nice; spacious, nice furniture and fixtures, nice view. However. . .the problems started at check-in. I waited in a short line, while my husband waited with our luggage about 25 feet away. When I reached the counter, the clerk said, ""I needed the ID and credit card of the person whose name is on the reservation."" I said, ""Okay, wait one second, I'll just get my husband."" In the 10 seconds it took me to do that, she called out, ""Next!"" and took another customer! My husband just stood there through a very involved process that included having to call over a supervisor. Our reservation was prepaid and should have taken one minute to complete. I thought that was quite rude of her, but not a huge deal. 
The real problem came with the elevators. The North Tower has 47 floors and 4 elevators. There are about 13 rooms per floor. These were the WORST elevators I have ever seen. It took forever to get one to go up, and coming down was just impossible. On Sunday morning, 7/29, a friend called to say they were coming to get our bags and would be there in 5 minutes. I immediately went out to the elevator; someone was already waiting and had pushed the 'down' button. I waited and waited and waited. The friend called to say they were downstairs idling in their car. Still waiting. After TEN MINUTES I called the desk and they said they would send a 'special elevator'. Another five minutes. Nothing. Several people decided to walk down, but we had two 50 lb. suitcases, we are 59 and 62, and were not prepared to carry them down 13 flights of stairs. We finally had the brilliant idea to hit the UP button. Another 5+ minutes passed and hallelujah! we crammed onto a crowded elevator and made many stops going up to the 42nd floor before making our way back down again. By this time, a lot of other people had gotten the same idea and the entire elevator was packed to the gills. But we still stopped at every floor, looking at anxious faces, even though you couldn't have squeezed in an ant by this time. Everyone was irate, as you can imagine. So thirty minutes after my first attempt, we finally reached the ground floor! We talked to another family who were getting ready to go on a cruise and had 9 bags. The dad was making multiple trips trying to carry them all downstairrs from the 24th floor! He said he had also called and was told they were sending the 'special elevator' for him; he gave up after waiting an hour!
Unfortunately, after disposing of the suitcases, we had to go BACK to our rooms to get purse/backpack. Another disaster. Somehow someone finally clued us in that a sympathetic bellman was letting a few people in to ride the service elevator, so we made it back up in about 10 minutes, but it took over 20 minutes to get back down again, even using our new trick. By this time we were both ballistic. We heard that there was a mechanical problem with one of the elevators--really??
Now, we understand 'technical difficulties'. We have all experienced them; they are inevitable. What was so troubling was how this was managed--or mis-managed, in this case. What they should have done was posted signs at each elevator bank explaining the situation, offering the use of the service elevator to everyone, having a designated employee trying to ameliorate the problems. Instead--nothing. Nothing but chaos and a hotel full of irate customers. So this, coupled with the mini-incident at check in, really makes me question the effectiveness of the management of this hotel. I certainly will never stay there again, and I'm sure anyone who has had similar experiences won't stay again. It's all about PR--and theirs stinks!",1,2,1,1
"Previous 4 rating drops to a 2 for last visit! :(
This was our 3rd stay @ The Dana & most likely our last...I previously rated this hotel 4 & raved about their excellent customer service & willingness to make a negative situation right. On our last stay the hotel could not provide a pack n play for our 9 month old son to sleep in. The options & suggestions they provided me with were very unacceptable...basically telling me that there was nothing they could do & they would waive the cancellation fee so that we could leave!! Their suggestions to me included my 9 month old sleeping on a pull out couch with rails!?! Rails that they later could not provide to me when I asked for them for our 3 year old and I was also told that there was a Target down the street that I could purchase something for my son to sleep in!! I already own a pack n play & have no desire to spend hundreds of dollars on a new one. When I stay at a hotel that states they provide them I do not bring my own. They lead me to believe all day that a pack n play would be available as soon as someone checked out. It was not until around 6:00pm that we were officially told that there was no crib & there was no way of getting one. We promised our 3 year old fireworks on the balcony & a day at SeaWorld the next day...so leaving was not an option for us. I just could not do that to him! I had to walk my infant son around the grounds in his car seat w/ snap & go stroller to put him to sleep & I really thought that he was going to have to sleep in his car seat all night. My son does not sleep with us & has never slept with us so this is not something he is used to nor is it a practice we care to participate in for personal safety beliefs.They finally were able to provide us with a metal type crib that they found at another property at 8:30 pm. My son goes to sleep at 6:30pm & missed his nap during the day due to no crib. This whole situation had me in tears & upset for 2 hours...not a very relaxing getaway!! I have been playing phone tag with the manager Vanessa & do hope I can speak to her soon. This was a very stressful situation for me & I hope that no other guests have to go through a similar circumstance. The sad part is...we really do love this hotel! We previously received excellent customer service...we love the suites & the location. A hotel should NEVER run out of cribs...very unacceptable in my book! :(",2,1,-1,1
"Save your money!!
A ""Pig with Lipstick"" is nicer then this hotel! I was a California Delegate staying at this hotel for the DNC. The daily joke at breakfast was how crappy the hotel was; we even started referring to The Blake as ""Hotel California"". 
I will start with the Pros: 
1.) Some of the staff (maintenance and some housekeepers) was nice and very helpful.
2,) The Grill bartenders and waitresses were wonderful and fun to talk to.
The Cons of the room:
1.) The floor of my room in the old tower on the 7th was flooded but they still checked us into this room anyway. After changing our room to the newly renovated tower on the 10th floor, it didn't get any better.
 2.) We had a huge hole in our ceiling. (They forgot to put the ceiling light in)
3.) We stayed there for 5 days and our room was only cleaned 2 of those days. 
4.) My phone did not work in the room, so anytime I had a complaint or request I had to roll the dice and take an elevator down, (which was often broken) to talk to someone at the front desk.
5.) We even caught the housekeeper changing the door sign to ""do not disturb"" so she would not have to clean the room.
6.) The water in the shower was scalding hot, so we would have to shower at the sink for a couple of days. A little girl also went to the hospital for minor burns due to the shower's temp being too hot.
7.) Not all of TV stations worked
8.) The thermostat did not work well leaving our room either too hot or too cold
9.) No room service; but the hotel's restaurant wasn't very good anyway
10.) No refrigerator in the room
11.) No full shower doors, 1/2 doors only which left water all over the floors, lousy design!
The Cons of the hotel:
1.) The Grill at the hotel had lousy food, reheated and often overcooked.
2.) The bell boys had some kind of kickback deal with the shuttle drivers, driving our cost to $100-$200 per ride no matter the distance, which caused me to lose my cool and say a few choice words to them about taking advantage of us.
3.) I waited over 40 minutes to talk to a night manager, and she never came out to address my complaints, she just ignored me.
4.) The Delegation breakfast in their ballroom was terrible! The first day was not so bad. Probably same chefs from the Grill Restaurant.
5.) Snacks in the lobby for purchase were overpriced.
6.) Siding falling off of the hotel from the outside
7.) Elevators were broken
8.) Hotel was overpriced
We paid $310 per night at The Blake which outside of the DNC only cost $99 per night, which in my opinion is still too much money for this hotel. It was shameful that this was our ""official hotel"" for the DNC, it should have been unofficially off the list weeks before our arrival. We had California delegates, dignitaries and celebrities' staying at this hotel and I promise you we will never come back here again. 
The Blake left a lasting impression on Californians that we will always remember as were riding on The Twilight Zone Tower of Terror at Disneyland!!",1,1,0,0
"Average
Just returned from an overnight stay at the Westin La Cantera. My family and I travel to San Antonio every 2 months for a long weekend and usually stay at the JW Marriott. The Westin had a ""special rate"" this wknd, so we choose to try out this hotel on this visit. Let me start off with the Pros.
1. Great Location - just a 3 min. drive to Fiesta Texas or the Shops at La Cantera. Hotel even has a shuttle service every hr on the 1/2 hour.
2. Though I didn't play golf, the course looks beautiful. Hill country views are abundant from the resort
3. Room was very clean
Cons:
1. Hotel is very choppy, doesn't have a good flow and hallways are dark and dingy
2. Pool is pretty with lots of landscaping, but is VERY small. I can't imagine going during a crowded time as the chairs are all right up next to one another, with no privacy whatsoever. When I booked my room, I asked if they had a ""lazy river"" and was told yes. There is NO lazy river here.
3. Bed is extremely uncomfortable! Hard as a rock.
4. Extra charges/tax on check out is appalling! approx. $50 not including $20 valet as parking is down a hill from the front door. You wont want to walk this in heels!
Now about the restaurants. There are 2 (not including the pool bar). One is a cafe open for break, lunch & dinner and one open for dinner. We at at the cafe for lunch and it was fine. Although an ice tea will cost you $4.00 compared to a kids hamb. with fries at $5.50!?!? ridiculous! For dinner we choose the cafe again b/c ""Franchescas"" was way overpriced and didn't have much of a selection... I.e., $42 for lobster enchiladas.
Service was horrible! When we arrived at the hostess stand nobody was there to greet us and there were 2 other couples in front of us that had been waiting also. The rest. was NOT busy. We got seated next to the windows which overlooked the pool and the smore cook out which was nice. After we ordered our food we waited 30 min. for our food and finally our waitress came to our table and apologized as there was a large table ahead of us (about 20 people) but besides that the place was not busy. I would hate to think how long we would have waited if it was busy. All I ordered was a cup of soup for dinner (pic posted) and when it was set down in front of me, she spilled it. When we checked out in the morning, I was going to tell the front desk about the service but was NEVER asked how our stay was. Mind you, the person who was checking out next to us with a different lady was asked and the desk person went on and on about how grateful they were that they continue to choose The Westin brand for their stays as they were a ""gold"" member. Not being a ""gold"" member, I was not treated with the same respect. I will not being returning to this ""resort"" and will continue to visit the JW Marriott. That is a true resort and their staff are exceptional.",2,3,1,1
"The Earl Hickey Memorial Manor and Estates
All I can say is the price is right, booked on Priceline and called starting a week before arrival...would put my phone on speaker and let it ring for 20 to 30 minutes until someone picked it up. Apparently the 'staff' works for free rooms as I was told by no less than three people who could not confirm our reservation- but instead offered their life stories. But then finally the day before arrival I contacted a man who the others reported as the owner- this man acknowledged my reservation in a surprising and perhaps too fast speed and that he was indeed the owner. We pushed through and arrived a day early (so Plan B if required could be effected). The AC was out in the front office, the staff informed me that the man I had spoke to was off to India! And what reservation? I had printed this off- ah ah! This included my pet, a small dog with no extra charge! I told them I confirmed this rate with the owner the day before. I looked at the room...well for $42.00 it is what you get. I requested a room in the corner. The water for the shower has two temps, nuclear reactor hot and cold. Our sink was slow to drain. AC worked fine. Men of questionable character stand at street corner at night- but as former USMC and male we established our territory and general rule of offering a wide berth to avoid each other. We bought our own coffee pot (never even checked out the 'free coffee and Continental breakfast' I suspect it is a myth) and went to Wal-mart up Military Drive and cooked with in room microwave (after cleaning!). Did not request room service. The 'wi-fi' is very poor to offline most of the time. Power outlets poor- with all appliances on you will blow a fuse and good luck finding someone! And the electronic room keys are good for about one time- and then the staff argues about putting it next to a cell phone! There is a restaurant next door but never went in. The pool appears to have been recently dredged and the body recovered. The TV has maybe a dozen channels, the remote had corroded batteries from 1995 so therefore didn't work and honestly with a eight year old it was on Cartoon Network anytime we were in the room. Went down for son's USAF BMT graduation which is close(US90 and Military Drive)- you will be busy and out and about- need a cheap place to crash, this is it. 
I remember as a kid stopping in mom and pop motels, now they are dive motels and is a interesting hobby my wife and I share. We have found gems and then crap- this is another example of why faceless cookie cutter motel chains eat across America.
And if you do not know who Earl Hickey is; well then...",2,1,-1,1
"Good hotel. Nice rooms, good meeting rooms in a fun part of the city.
Nice hotel with clean rooms, good meeting rooms (even though one of them had trouble with lights during our meeting. Starbucks in the hotel is nice. Only about one block away from the downtown scene.
Is about 15 minutes from the airport or about a $27 cab fare. They could use a couple more elevators.",4,4,0,0
"Great idea that didn't really work
We decided to spend one night at the Doubletree before an early morning flight out of Logan, also to take advantage of their off-airport parking and shuttle. 
First the positives - clean room, nice cookie.
No 3:30AM wake up call and no explanation why not. Thank goodness for my Android phone or we would have vacationed in Dorchester.
Last night's pickup from the airport after a full day of travel was a disaster. When we called to request the shuttle we were told the wait would be 25 minutes, which was a bid odd at 8:15PM given their proximity to the airport. To make a long story short, the shuttle finally arrived after 1 hour and 10 minutes, again with no good explanation. When I expressed my disappointment in person, I was rewarded with more cookies.
You cannot build a hotel's reputation on warm cookies; the allure is not that great.",2,3,1,1
"Great time in D.C.
Cynthia, the concierge, at our hotel was OUTSTANDING!! From the moment I called 3 weeks in advance of our stay until the moment we checked out, she accommodated us in every way possible. This was our first trip to D.C. and it was recommended that we book tours and make restaurant reservations in advance. So, on Memorial day I called to speak to a concierge to begin doing so. Cynthia spent at least an hour on the phone with me to book tours and make restaurant reservations, as well as, help map our our daily itenerary. Our trip was perfect thanks to her! She had the tickets we requested for the Holocaust Museum ready for us the moment we checked in to meet with her. She guided us in using the public transportation system, giving us directions for walking to points of interest, and sent us to wonderful restaurants...always with a smile on her face. She is a gem!!",5,5,0,0
"Great hotel - trendy and fun!
I recently stayed at the Aloft downtown Dallas over a weekend and absolutely loved it! The staff greeted me so warmly and professionally and were very helpful with questions about nearby restaurants and entertainment. My room was incredibly large and spacious (it was an ultra King suite, which I totally recommend) and was decorated very trendy and contemporary. I never heard anything outside the room which is always important to me. Everything was immaculate and worked very well. 
This hotel is in a great location; convenient l to Uptown and all of the major Dallas freeways, so access anywhere is easy. I loved my stay and would recommend it every time!",5,5,0,0
"Very Pleased!!
My family and I stayed here for four days due to a family member graduating from the Air Force Academy. All family members that stayed at this hotel were very pleased with the rooms, breakfast and all staffs. They let us take a wheelchair off the premises doing our stay. If I go back to Denver; I'm going to select this hotel. Thank you.",4,5,1,1
"Time to Remodel
Well, the reviews are on target. I stayed here 6/8 thru 6/10. The staff is very friendly and the hotel is close to Camden Yards, but the facility is in poor condition. I had an upgraded corner room on the 16th floor. The carpet and furniture clearly needed to be replaced. Peeling paint and yellowing wall paper were not what I expect from a Radisson property.",2,2,0,0
"Great location, terrible beds
The location is great. That is the only good feature here. We thought that this would be a modern boutique hotel. Older building that has been redone on the quick and cheap. Nothing particularly nice about this hotel. The pictures make it seem more modern than it actually is. Mattress was terrible. Woke every morning with pain. Will not stay here again.",3,4,1,1
"Nice boutique hotel, enjoyed our stay.
We stayed here for 6 nights in July, 2012.
Location
The location is very good. The hotel is only a ten minute walk from Michigan Ave., Hancock Tower, and only a 5 minute walk from the underground line. There are lots of bars and places to eat around the hotel. The hotel is opposite a soup kitchen, and although the queues are sometimes long, we never saw any trouble. For those wanting to hire cars while they are in Chicago, there is valet parking available at the hotel.
Rooms
The room we had was fairly small but made a good use of space, and we weren't cramped. The rooms looked to be newly decorated and the bed was so very comfortable! The rooms are air conditioned and have everything you would expect from a 4* hotel, including complimentary toiletries and a hairdryer. Some people have reviewed saying that the rooms were small, and while they are not as big as in some of the Stateside hotels I've stayed in, they were very clean and comfortable and we had no complaints.
Staff
We found the staff to be very polite, friendly, and helpful throughout our stay. 
Overall
Overall we enjoyed our stay at the Hotel Felix and, because of it's proximity to the Magnificent Mile, etc., I would recommend this hotel. After reading some of the other reviews, it would seem that the poorer ones are from people that booked with Priceline. We did not book with Priceline and had no problems at all during our stay.",4,4,0,0
"Very disappointed
I have stayed in many Hyatt's in several countries and this is the most disappointing experience I've had. Paying $405 per night, the room is small, bathroom terrible and amenities more akin to a 3 star airport motel. I'm checking out today and heading to SoHo. Food service was dreadful at breakfast. The room service dirt dishes from the room across from me have been in the passage for the last 36 hours. Avoid this hotel and don't be fooled by the name.",1,1,0,0
"A fantastic hotel and amazing city
Stayed here recently for a special occasion - wife's birthday! Hotel went out of their way to make the occasion special and upgraded us and the friends we were travelling with. The room we were given (a junior suite!) was fabulous (a special thanks to Patrick). 
The hotel is located right next to Central Park in a perfect spot for exploring the city and what a place it is! We took in most of the touristy sites and found everyone so friendly. People even helped us navigate the metro! 
Can't wait to come back and explore a bit more.",5,5,0,0
"Very nice place and great service
I selected this hotel based on accessibility to CTA trains since we decided to stay outside the city center in order to get better hotel rates. Another factor was that we were planning to see Blue Man Group at the Briar Street Theatre during our visit and didn’t want a long commute back to the hotel late in the evening after the show so the hotel had to be close to the theater too. Based on recommendations in the forums here and reviews I selected the City Suites Hotel in Belmont Ave. which met our requirements. I had a bit of concern about the proximity of the CTA Red Line which was literally next door and there were many reviews about train noises, however most were old from several years ago and the hotel management actually explained that the Belmont station was renovated it would benefit the hotel.
We arrived on July 31 around 11 AM to the Belmont Station coming from O’Hare and were greeted by a small and a bit dated hotel but felt at home immediately. We were greeted by the front desk and we asked if we could do check-in at that time. They were happy to do so and sent us on our way to our room which fortunately was available already, so we could visit the city for the rest of the day without worrying about having to come back for check-in late at night and deal with our luggage after a long day.
The room is a bit on the small side but was comfortable enough for the two of us with plenty of closet space, a desk and extra seating space. The bed was very comfortable and the TV was a large flat-screen HDTV with a good selection of TV channels and also had some sort of computer attached (extra cost) which we didn’t use so I can’t comment on that. The mini bar had a nice selection of snacks and beverages and even some souvenirs and a few ahem.. adult items. Mini bar prices were reasonable though on the high side as could be expected from room mini bars.
Our room was on the side facing the CTA Belmont station (ding dong… doors closing) and on the second floor at about the same level as the tracks. Train noise and announcements were definitely noticeable inside the room but not enough to ever affect our sleep. In fact I think the low rumbling noise was soothing to some extent. As mentioned before, the Belmont station was recently renovated and is built on big concrete columns and beams which generate less noise from the moving trains. Also the station is in a straight section of track which means that the trains don’t make those hideous screeching noises and they were not noisy while braking either, so only the low rumble and the announcements were heard inside the room. The window a/c unit in high helped a lot to make the announcements barely audible. Unless one is a very light sleeper, the proximity to the train station should not be a problem at all.
Breakfast selection was on par to what would be expected on any hotel in its price range and category, however the hotel lacks a dedicated dining room so hotel guests must use the lobby for breakfast which seats probably about 15 people. On our last day (same day that Lollapalooza 2012 started) the hotel was probably full and there were a few guests standing during breakfast waiting for seats to be available. Service was very good nevertheless, and on the less crowded days we had excellent personalized service from the front desk manager in the morning shift (sorry, I can’t recall your name). He took the time to give us some hints and recommendations for the day ahead. The staff in general was very helpful and the front desk even printed our boarding passes for our return flight the day we left which helped make getting the flight a breeze since we were flying with just carry-on. They even held our luggage after check-out. On the last day our plans were to check-out and visit the city early in the morning and then return to the hotel by mid-afternoon to pick our bags for the evening flight out of O’Hare. 
Other than the lack of a dining room, my only observation was the window shade which is of the type consisting of two curtains meeting in the middle. They were long to the floor and when closed covered the face of the window a/c unit. I had to put them around the a/c trying as much as possible to pinch them between the window sill and the top of the a/c so that they didn’t fall and block the air flow. In our room the shades were a must due to the train station noises and bright lights that shine into the room. So, they should use the rolling type instead or put some tailor-made sliding shades with a cutout to let the a/c remain uncovered. Also there is only one ice machine next to the lobby. No big deal, however.
The neighborhood was busy with tourists and locals as there are quite a few restaurants and bars in the vicinity but we didn’t feel unsafe or find it to be too crowded. I don’t know if the night after we left (first night of Lollapalooza) things were completely different though. Although the area appears to be gay-friendly (I saw rainbow color stickers in the doors of almost every place in the vicinity of the hotel, including the hotel itself) I didn’t see any unusual number of gay people on the streets in the area – same as you would in any city as diverse as Chicago and there were families with children staying at the hotel, so it is good for families too. I don’t say this in a derogatory way, but as an extra piece of information about the area where the hotel is located.
I would definitely stay again at this hotel and highly recommend it.",5,4,-1,1
"Bring Earplugs
I read the reviews so I knew what I was getting myself into, but was still disapointed.
Positives: Location in Times Square area. Room was a renovated queen on a floor (9) that had just been opened so btrand new. Room was decently sized for New York. HD Flatscreen TV with lots of cable. 24 hour gym is at Paramount Hotel and your room key gives you free access.
Cons: Even though I was jet lagged I couldn't sleep due to the traffic noise on 8th avenue. Rooms aren't soundproofed. You hear your neighbors next door and the trucks lumbering in the early morning sound like they are next to your ears. 
While rooms are cleanish (if you ignore flecks of paint on floor), common areas still being renovated are a dump as are the new corridors that have trash strewn all over them from the remodelling. No cupboard just a curtain over a recessed alcove.
Worst was that they won't store luggage for more than 12 hours. They say it's a post 9/11 rule. Fortunately, I had booked into another hotel for my second trip to NYC a few days later and they were happy to store my bag.
Bellman on arrival very nice and efficient and front desk was pretty quick to check me in. Bellman on early morning check out a disaster, just watched me haul my bags out and only then offered to help stack them in cab but did it so ineptly they wouldn't fit so i had to do it.
Internet $14.95 a day. Their printers were down and so no way to print a boarding pass.
I won't be back.",2,2,0,0
"Wasn't Worth the Price
I went here with my bf when we were trying to find a place to stay in SF that was cheap, only for the night. I had checked online and it was around $70-$100 MAX for the price of a room. So without an booking whatsoever, we finally found the place, it was small. Like a motel, really. And ended up getting charged $225. It was crazy. Normally I'm not the one to get very openly angry and I'm very easy-going, but that is still ridiculous thinking about it. I end up dealing with it and it's like whatever as always... But my bf was the one who paid so he was pretty upset about that. 
The room overall was ok, just some average motel not hotel and worth $225 a night! So we were mainly bugged by that. But the room is clean, had the amenities. Basics. The lady downstairs said it came with free breakfast, which was the next disappointment. Here my bf is, thinking it would be at least like Best Western and he said he was going to eat his money's worth but she said breakfast was happening in the lobby... Which was a tiny closet room. We went down and saw why. It was just a coffee or juice with few pastries. That's it. At another hotel we could've gotten better for less. Other than that, it was at a decent place I guess. Good quiet location and a nice walk to some attractions. Just overpriced.",2,3,1,1
"Luxury!
The Four Seasons Austin is truly a luxury get-away. I am from Houston and when I travel for work we stay at the Four Seasons Austin. This hotel is truly a Texas ""get-away""! The staff is incredible - friendly, professional and one step ahead. The pool at the Four Seasons is so relaxing and the pool staff is so attentive. I never want to stay anywhere else when I travel to Austin. I have never had a bad experience at the hotel and I know it will never change!",5,5,0,0
"Worst Ever. Nasty. N Mo Pac location.
I have never stayed at a dirtier hotel. Ever. The first room had sewage in the bathtub and on the bathroom floor. The tub was 1/3 full with nasty water and...sewage. Moved to another room. No sewage, but...bugs in the bathroom, light fixture was filled with dead insect carcass and a couple live ones cruising around, long black hair hanging from the soap dish, tub was grey and looked nasty. Something caused the room door to occasionally push in making it sound like someone was trying to get in the room. I put my suitcase against the door to stop it. This is the first review I have written. This place shouldn't even be open and I don't believe the positive reviews.",1,1,0,0
"Americas Best Value Inn Terrible
We were driving down from up north to Florida for a cruise and needed a place to stay just for the night. We found every hotel to be booked during St Patricks Day and this was our only option.
The place was nasty, filthy and old. Walls crumbling, paint peeling, and the place smelled. 
We double checked to make sure that we did not see any bugs (roaches or bed bugs) because we noticed some mattresses sitting outside by the dumpster. Thank goodness we did not find any. There were tons of huge gnats though. The beds were hard but despite the activities going on in the area we managed to sleep (not sure if we were just so tired after driving all day or what).
I would not recommend this place to anyone.",1,1,0,0
"Beware Of Seton Hotel
This was the most disappointed we have ever been with a hotel in New York. The trip was to be a special events for friends traveling from Eastern Canada . The Seton's pictures and statements that the remodeling is complete are totally inaccurate and misleading. Upon arrival and viewing our room I went back down to express our disappointment with our room On Oct. 3rd and was told we booked a basic room and we got what we paid for. It was dirty, old, and the bathroom was the worst I have ever seen. There were tiles off the wall, no light in the area of the shower so you could not close the curtain, parts of the toilet missing, etc. Our exterior door would not even close properly and I could go on and on. Our entire second floor appeared to be in the same condition. We checked out on the 6th in total shock as we could not even book elsewhere as they charge you fully upon checking in. We both wish we had pursued it further but it is not our nature. We will never return and neither will the five couples interested in our referral as they were going to New York before Christmas. Unbelievable experience! Beware!
.",1,1,0,0
"Oh, my poor little Bel Air! What are they doing to you?
I must first state one thing: I love the Hotel Bel Air. Always have. It is a dreamy location nestled in the canyon and who wouldn't love the swans and the bridge over the winding paths. And, I must add that the valet staff is fabulous-always friendly, so eager to run back and grab something you left in the car, help you load children and bags, get you a water, etc.
But the rest of our stay was an unmitigated disaster. I should now mention THE NOISE. All day long, trucks are backing up in the street behind the hotel and they must be large trucks because they have constant back-up beeping noises that sounds like you are spending the day in a CostCo warehouse. What was all that clanking in the back alley ALL NIGHT, EVERY NIGHT? Apparently the restaurant is emptying out trash and bottles every hour on the hour. And the restaurant employees were smoking, talking and just being incredibly noisy all night in the alley. The new room decor is OK, although already a bit outdated. The hotel staff is super friendly-but watch out for the AWFUL RESTAURANT STAFF who are mainly just nasty and snippy. The hostess could not have been more unprofessional and rude. Never going back. I was glad to leave. Please let me know when the hotel changes hands once again, and my favorite charming Bel Air can be proud and free of this mess once again.",2,1,-1,1
"Great service!
Stayed here for almost one week and was very satisfied when I left. My room was big and had a very comfy bed. The hotel staff was very helpful and the concierges was great. All the recommendations they did was good. Liked them a lot.
The only thing was that my AC in the room made noises when it started or got shut of (my college said the same thing about his AC).
Internet was included in the room if you just joined their ""member program"" and it worked all over the hotel.",4,4,0,0
"If you can afford anything else, DO NOT STAY HERE
Upon check in, I asked to see the room before I signed off on the paperwork. It smelled terribly and the refrigerator smelled like death. I asked to see another room and the linens were dirty. Both rooms looked like the previous customer just left with no housekeeping done. I asked to see another room, and the manager told me ""maybe this is not the place for you."" I then asked to speak with someone else and a lady showed me a ""decent"" room in which I agreed on. Now, this room smelled like old smoke and bad air freshener, but I took it anyway. Horrible towels, linens, the faucet leaked some brownish color liquid (rust water?). The carpet was worn, the tiles were worn, and the place just felt creepy and dusty. It felt like a place where a fugitive would be hiding out. In the room next to me (which was labeled 'linen' on the door), one night I heard a lady just crying and moaning uncontrollably. I did not know if she was being beaten or what, but I tried to tune it out and mind my own business. At any given time, you will see stragglers hanging outside smoking which could feel unsafe for some people at night. 
Also, on my the morning the I was to check out, an employee knocks on the door at 9:00am asking if I am checking out today. I replied yes and he said ""okay, just checking."" He comes back at 11:40am knocking again. I asked him what he wanted. He just stared at me. I asked if checkout time was at noon, he ""yes, and that's only a few minutes from now."" I advised him to go away and slammed the door on him in disgust. When I went to the office to turn in my keys and get my deposit back, there was no one in the office, it was locked, and there was no sign on the door. I waited 15 minutes for someone to show up. 
One more thing. I was going to stay at the InTown Suites on Dublin-Granville Rd before I decided to stay here. When I arrived there, a guest was complaining about bed bugs and asking for a refund. She had at least two dozen bite marks on her arm. That is why I chose this one on Bethel Rd, but this was a lousy choice also. The only positives were that the AC was cold, the channel lineup was good, and I saw no creepy crawlers. I promise you, steer clear from any of this brand of hotel/motel/extended stay; whatever they call it.",1,1,0,0
"great motel, lousy location
The motel itself is great - architecturally interesting, immaculately clean, well maintained, good value and quite the friendliest owners. However, before you book there are three things you should know: 1/ this is the foggiest part of a famously foggy city. In our trip in early August, it only lifted for an hour a day in mid afternoon, even though eastern SF was clear. 2/ You are about as far as it is possible to be from the main tourist sights, eg Fisherman's wharf and Coit tower, a good 40 minute drive. 3/ If you are unlucky enough to get one of the front facing rooms (eg the family suite with kitchenette) you will not sleep for the sound of trams. From 5am it is like camping on a railway platform, with trams running every 20 minutes and loud enough to make the bed vibrate. The owner moved us after the first night and looked kind of embarrassed, like he knew he'd rather sold us short, and the second night was great. But really, I wouldn't stay in those front rooms for any money, so do specify when you book.",3,2,-1,1
"Friendly Place to Stay
The most friendly and outstanding staff await you at the Crown Plaza - Beverly Hills. Craig Philpot, night auditor, Riley front desk manager , Gisellea - lovely front office assistant along with Lucy in the hospitality reflect most favorably on the hotel attitude towards guests and service. Except for 6th floor - in all respects - highly recommended by this frequest traveler.",4,5,1,1
"Great location, excellent service and spacious rooms
We've stayed at the London on several occasions and always come away impressed. On this trip we spent 3 nights at the London and thoroughly enjoyed our stay.
We especially like the rooms as they have plenty of space to relax and stretch out. The bed was comfortable and the sitting area is particularly nice. It includes a desk, couch and comfortable chair. The lighting in the rooms is also better than most hotels, which is a plus for reading. The bathroom is also large and has all the usual amenities. Internet access was free which is not always the case at upscale hotels. 
We always find the staff to be friendly and helpful but not intrusive. We didn't eat in the hotel restaurant or use the gym on this trip, so can't comment on those. 
In addition to the above reasons for choosing the London, the location can't be beat. It's within an easy walk of shopping, theatre and other attractions as well as lots of restaurants. 
Overall, we remain very pleased by our experiences at the London and will continue to return there when we visit New York City.",5,5,0,0
"Staff goes out of their way to help you
I was one of the last guests to arrive and they didn't have any more room in the valet parking - there was an event going on at the hotel. I was a little concerned about parking in an overnight parking and walking back alone. One of the desk clerks offered to drive with me to the lot and walk back with me. Then another employee overheard our conversation and offered to park my car on the street in front of the hotel because he knew that one of the guests at the event would be leaving after the event and that spot for parking would be available.",5,2,-3,3
"Austin Without City Limits - comfort and service at AT&T
I confess - I picked the AT&T Center for our son's audition at UT-Austin in January 2012 because it is located right on UT's campus and could not be more convenient. 
I returned there for our family trip to enroll him in August 2012 because of the service and the ambiance. 
The rooms are generously sized (at least for this New Yorker), tastefully decorated and sensibly arranged. The beds are comfortable, the desk and seating is functional (even comfortable) and not an afterthought as it can be even at more elite hotels. The home team orange touches are restrained rather than overbearing - the right balance of local pride and hospitality. 
The public spaces are comfortable and welcoming without being too ""corporate"" or industrial - the right mix of overstuffed seating in interesting groupings so there is a good place to wait for others or enjoy coffee. The coffee bar actually serves drinkable coffee, and even the gift shop is interesting (souvenir fare to be sure, but eclectic and for the most part not junk). 
The two restaurants were worth visiting. We enjoyed casual fare and a good selection of draught beer at the Gabriel, where the evening bartender is friendly and helpful without interfering with a conversation. The breakfast buffet at the Carillon was tasty, with traditional as well as Southwestern offerings. Both were good values (not free mind you, but the price reflected a fair charge for good quality, and the portions were generous without being guilt-inducing or leading to excess consumption). 
But the real reason to stay at this hotel is the tone of the service. From the impossibly young men at the ground-level entrance to Tanja and her compatriots at the front desk, the tone is one of warm and respectful service without being either too cutesy or too solicitous. Not to harp on the ""balance"" idea, but the staff to a person displayed a good mix of being appropriately formal with showing genuine interest in making us feel well cared for. My experience has been that this consistent tone is the result of intelligent management who understand the art of making a visitor feel welcome. 
There are cheaper hotels not too far from the campus (we stayed in one for a quick overnight after a trip to the Round Top Music Festival before flying out - but that will be a separate review). Perhaps the best praise I can give the AT&T Center is that it delivers value that makes the small additional expense feel like money well spent.",5,5,0,0
"Like lots of make up on an ugly girl
I stayed with a convention this week with work. We were split up amongst a bunch of hotels and a few of the people in my group at this conference stayed here. The hotel looks stylish from the outside, and the main areas are well maintained, but the rooms are not the same story. The room I had in particular had some obvious water damage in multiple areas. Also our shower did not work, upon a call to the front desk, a man with a cordless drill solved the problem, the availability of someone to repair it quickly was great, but I'm pretty sure they had so many issues that they just have someone on all the time to fix things as they occur. Another strange thing was that the directions for things to be hot or cold for all the faucets in our room were backwards. A few other managers mentioned sinks not draining. The bar was also a very strange look, 70's and midwestern combined is how it felt to me. It has potential to be a great hotel, and my bed was comfortable, but some major maintenance would be my recommendation.",2,2,0,0
"Stunning Property
We love Kimptons and the Monaco, as expected, did not disappoint us. The hotel is simply stunning. It is wonderful that Kimpton has preserved this historical landmark. The location isn't far from the Inner Harbor and we even found ourselves making the walk to Fell's Landing (which is a fun place to hang out even in January). Parking was expensive and on our way out, we saw a much cheaper garage down the street which we will use next time.",4,5,1,1
"Great Location
This is the ideal location if your going to the Ohio Expo Fairgrounds. The hotel itself is average. The room was clean and quiet even though it is located next to highway. The hotel staff was very courteous and check-in was quick. The price is a little higher than what we would have paid away from the fairgrounds, but it is a good location if you are going to the fairgrounds.",3,3,0,0
"Terrible Experience the week of 4/30/2012 with this hotel
I would say the worst hotel where my credit card was over charged for almost thrice the actual and they are not able to resolve it almost for a week. I had to use my friends Card for my expenses.",1,1,0,0
"Amazing Experience
The location, rooms, views and service are all top notch. You won't find a better, centrally-located hotel this cool in the city. Pay a little extra for a tower suite. You won't be sorry. Both the bar and attached restaurant are great for drinks.",5,5,0,0
"Fire the restaurant manager and I'll raise to four stars
Used some of my Hilton points to spend a long three night weekend in Boston: 50,000 points per night gets you 2 double beds and an ""accessible"" room .. they wanted 104,000 points per night for a king bed .. anyone realize how long it takes to accumualte those points ? But they also wanted 375 / night for the same room .. in november . go figure.. So as a Hhonors long standing Gold member, you always get free internet and breakfast coupons ( i found it strange not to havge a concierge lounge, but Hilton appears to be moving away from them)... Stranger was the bizarre way they handle the coupons .. a very modest cold buffet with mostly breads and bagels and a few peices of fruit is whats included. Instead of a standard upcharge for warm food (of wich the ""buffet"" has none) you can order off the menu for a variety of cahrges that even the staff cant explain.. the first day my wife and I both had eggs, and after a couple of attempts to have the server explain the charges, we just paid the 19 dollars. The next day, one of us had the same eggs and the charge was 6. Sunday, we both ordered eggs, but after waiting over 45 minutes, we left .. The entire three days we lsitedned to the staff apologize for the wait .. even the first two days it took over a half hour to get warm food.. We heard later that Sunday the average wait was over an hour.. Yes, the hotel was sold out all three days .. but isnt that why you have a manager and extra staff on call ?? Anohter couple next to us couldnt even get milk replenished for their cereal ... Again .. FIRE THE MANAGER
Now the hotel .. very conveniently located.. although on weekends many of the non-pubs are closed because the business people they cater to arent working... however, its an easy walk to many tourist locations, and in this area there's a coffee shop and pub on every corner. We tried to upgrade / change the room, with no success. the concierge was helpful and friendly .. wall street journal, boston globe and financial times were complimentary .. we had a corner accessible room, which was spacious .. comfortable bed etc .. single chair in there was back breaking .. needed a pillow to ease the pain ..
Would i stay there again ?? Only if the restaurant manager was fired ...",3,2,-1,1
"Good value, clean, and friendly staff
We recently stayed here for a few days as part of a group and had a very enjoyable stay. The rooms were clean and the staff was friendly. There are not many dining options nearby. They have an airport shuttle, and we noticed several flight crews staying at the hotel. Obviously if they're staying here, you can probably guess it's a good sign for the hotel. One minor suggestion: I was disappointed that they did not serve bananas at breakfast (or maybe they were just out by the time I ate so didn't have enough).
We would recommend this hotel if you are looking for something close to the airport.",4,4,0,0
"Never Again
This hotel is in the River North section of downtown and is very convenient to many attractions and the Redline train (to Wrigleyville or U.S. Cellular Field). The problem is that it is next to one of Chicago's finest fire stations with sirens going throughout the night (can even hear them from the seventh floor where we stayed). They don't tell you that in advance. It is also close to many bars and restaurants, so if you expect a quiet night, forget it. Our experience is that people stay in this hotel to party and are coming in loud and drunk at all hours of the night and morning and continuing to party in their rooms. Security is on premises (third-party contractor that has nothing invested in whether the customers are content), but does not walk the property. It is up to you to call down to have security do their job and quiet people down at four o'clock in the morning. This happened two nights in a row, despite the fact that management assured us that the culprets would be checking out after one night (they did not). To management's credit, they did not charge us for the two nights that we were inconvenienced. We also had an early flight from Midway and arranged the day before to have a large van cab pick us up at the hotel at 5:00 a.m. to accommodate all family members and the amount of luggage and I even called down at 4:30 a.m. that morning to be sure that the morning hotel clerk was aware of our arrangements for the large van cab (which he assured us he was). When we went down to the lobby to get the cab, the same hotel clerk informed us that ""two"" people had just gotten into our large cab and we would have to make arrangements for another large cab. His excuse was that their last name sounded like our last name (even though they had just two people and no luggage). If you are a family looking for a relaxing vacation and a good night's sleep and a hotel with competent staff, do not stay at this hotel. I never will again.",2,2,0,0
"What a disappointment!!
This hotel is listed as a 4 star hotel, which isn't the case at all. The photos on their website are beautiful.... however that's not the rooms actually look like. Our room was old, the ceiling was stained, peeling and dirty from the vents. The chair was stained as well. (I will add that the bed linens were very clean, bright white & fresh.) When we asked to talk to the manager about the room we were given vs the photos on the website we were told that they will be remodeling and the photos reflect what the rooms WILL look like when it's finished. That info was NOT noted anywhere on the website. VERY misleading, if not a straight out lie. In addition there is no pool, parking is $23/day & the internet is $10/day PER DEVICE...yikes! The most disappointing peice of this was the managers attitude towards the misleading photos, like it's ""ok"" to falsely advertise your product.... because it's really not.",2,1,-1,1
"BED BUGS & Very Filthy!!!!!
Interesting how the majority of 5 star reviews seem to originate in the Baltimore area.. obviously staff trying to make it look good. 
I've stayed in my share of motels over the years and this was the filthiest place ever. The towels had dirt streaked on them, toilet was wobbly, shower/tub and overall bathroom was too disgusting to shower in.
I have bed bug bites on me from this place. They are healing so I don't know if taking pictures would be helpful at this point, but the stay did result in uncomfortable bed bug bites on our skin.
The room smelled and carpet was very torn and stained. The floor was warped in spots where you can tell it was rotting away. The door had problems locking. When exiting room to go to theadjacent Subway, checked door, and it had to be pulled hard to lock. If I hadn't checked it, the room would have been accessible to anyone. 
Did not go to the breakfast, so I can't review that. 
Positive things about this place: In our room the lighting worked, AC worked, room had a TV remote, free Wifi worked.",1,1,0,0
"Poor services
Due to flight delay, we were coming in later than our other family member. We called ahead and all we wanted was to add our brother name to the reservation (so that he can check in rather than sitting in the lobby for 5 additional hour waiting for us to show up).
That was all we asked for, yet the hotel receptionist (whoever answered the call) decided that it wasn't a right thing to do (to add another name ?), and gave us a run around (called different numbers, spoke to different person, etc ...). At the end, our brother still ended up wasting 5 hr and 45 min, since the hotel decided that they couldn't accomodate adding another name. How that for a service? Never again at this hotel, and we will be sure this experience will be on our Facebook network so everyone else will know.",2,2,0,0
"Wonderful hotel, but spolit by missing items from room!
My daughter and I stayed here for 3 nights and it was wonderful. The room was lovely and plenty of room for us. The bathroom was spotless and each day on returning from shopping/sightseeing, the room smelt lovely and fresh. The down side was we checked out from the room early so we could do a few more hourts shopping before having to leave late afternoon for the airport. I remebered I had left some items on the window ledge in the room, a brand new neck support for the plane still in its packaging and a new paperbook. We returned to the hotel to collect our cases and asked reception to check with housekeeping. Funnily enough the paperback was returned to me but the neck support 'disappeared', even though I know they were both together on the window ledge. May the $15 tip I left was not enough!!! I was really annoyed but didn't want to kick up a fuss, its not what we brits do!. It was a sour end to a really enjoyable trip. My facecloth also disappeared on our second day but I put that down to looking similar to the hotel facecloths even though mine was much better quality and had a pattern on it.",3,5,2,2
"No climate control in the room
Spent one night in this hotel. Never again. There was no way to control the temperature in the room and by 2 am I was reduced to sleeping on the floor next to the open window as it was the only spot in the room that wasn't boiling. Of course, an open window meant plenty of noise.",1,1,0,0
"Staff oblivious
Location, excellent. Needs help in service and updating.
I waited while one staff member complained about another staff member to the bellman standing at the bell station at the front of the hotel. I even said excuse me and they continued to ignore me and gossip about a fellow employee.
Business center is well away from centrally located if you need to print out boarding passes.
We were there while a family reunion was going on. Their breakfast vouchers for the same buffet were $8.00 while mine was $20.00.",2,2,0,0
"Never again!!!!!!
I will start by saying that I just left there a few hours ago and have already contacted their corporate offices. Our evening started with their self parking garage being closed so we had no choice but to try valet parking. Of course the valet parking attendant told us to wait while he talked to his co-worker for over 15 minutes. We walked I. The hotel to have a check in line that took over 30 minutes to get through. We had asked for a king bed on a high floor and were given a king bed on a low floor that overlooked w. fayette street. There was no way to completely shut the curtains so the light shined through. The walls and windows were paper thin- so thin you could hear the conversations of the room next to us and the conversations happening at the valet station 6 floors below. There was no bath tub and the room was extremely small and dirty. By the time we got settled it was around 10 pm, but of course there would be no sleep. The people across the hall proceeded to talk and laugh the entire night. Room service banged on their door at 3am. I had already called down to the front desk twice asking someone to come talk to them, but they never did. I had asked for a blanket at 10 pm and housekeeping told me it would be at least a 1/2 hour but I never received it. At 4 am, still awake from the people across the hallway, we used the toilet for the first time only for it to have a bad valve stem and we layed in bed listening to our toilet overflow. I called the front desk again and told them we knew what was wrong with the toilet, instead they told maintenance our toilet was backed up and we needed a plunger. So he went back downstairs and proceeded to bring back the right part and insisted on fixing the toilet immediately- at 4:30 in the morning while the front desk refused to move us and the people across the hall continued to carry on. I called the front desk back and begged them to come talk to the people across the hall so we could get some sleep after the maintenance guy left. They did about 1/2 hour later, but the people decided to move into the hallway instead. The front desk then called back and said that they wanted to do something, but couldn't waive our nights stay because we had prepaid. They said they would waive the parking fee. Since we had to use our bath towels to clean up the bathroom,we begged them to have housekeeping send us up new towels. We waited another 1/2 for those. In the entire night, we got 45 minutes sleep. When we checked out , they mentioned that they had kept no record of this and were not aware that they were to waive the parking fee, and again refused todo. Anything because we had prepaid. NEVER AGAIN!!!",1,1,0,0
"At least there were no bugs.....
We prepaid for a suite and were downgraded to a standard room at check-in with a very standard comment that the hotel can do this at will since they were over booked and they would send up a cot to make up for the sleeper sofa --no comment on the lose of space of course! The first cot the staff delivered to our room was missing wire connections and springs so it sagged about 6 inches on one end. The second cot was a bit better as it would at least support a child. The hotel clerk did at least offer us tickets to the aquarium and free snacks. But somehow that doesn't quite make up for a 2 night, $400 stay in a small room with the view of a wall and no refund. I'll take it up with HOTELS.com but it won't happen again, I'm done with this chain.",2,1,-1,1
"Amazing stay on Times Square
I did a lot of searching and reading and worrying about our first trip to New York City and where we were going to stay! Well our family had an amazing stay at the Marquis. It is every bit well worth the money. To walk right out on Times Square was amazing. I would not hesistate in staying again at this location when we return. Front desk staff ( Fred) amazing. Elevators are easy once you get the concept! The bell men out front at great and extremely helpful!!! EXCELLENT EXCELLENT!!!! We were on the 44th floor with a view of Times Square. !!!!!!!! We had a family of 5.. Rooms were large and excellent! There was a sofa bed!",5,5,0,0
"Great Hotel for the Price!
We have to travel to Dallas frequently to help an elderly relative. We have tried a variety of hotels around town and most are at least 30.00 more a night. This hotel is in an industrial area of Farmer's Branch. It is somewhat dated in its furnishings. The TV is to the side of the bed. The restaurant manager is very nice, friendly and accommodating. While we would love to stay at a fancier hotel, this hotel is worth every penny of the budget price!",3,5,2,2
"Great place, good location
We stayed here and its very nice clean and quiet. The only trouble was a neighbor talking on his phone for hours at 4:18 in the morning but they moved our room and then no problems",5,4,-1,1
"Great stay
Great stay at a gracious hotel. The entire staff made us feel welcome. We chose the hotel for its location (which is perfect), but will come back for the comfort, quiet and nice attention to detail.",5,5,0,0
"Memorable Vacation
Memorable Vacation
Our vacation was extremely enjoyable and relaxing at your hotel. We would like to commend your staff of executive chef Jeff, sous chef Eugene, and concierge David, for their professionalism, graciousness, and generosity. They greeted us everyday when we dined at your famous Zocca Restaurant. The hotel is beautiful, comfortable, and would have loved to stay longer. We did not get to enjoy your beautiful pool, and hopefully we can return to do so. The hotel is within walking distance for most attractions and very convenient. Someday we look forward to returning to your hotel.",4,5,1,1
"$299 a night??!! For what?
I'm usually very upbeat and positive in my opinions. However, I was quite disappointed in the service at the Hyatt Regency Rivewalk. Shame on you- you know you have a captive audience and you take advantage of it! I'm a Gold Passport member, but I'm told that it really doesn't matter- you need to be AT LEAST Platinum to to get any ""real perks"". So now, I'm not important enough! In Atlanta, even the Hyatt Place gives free Internet! We had asked for a late check in that we were at a seminar. Even though we had requested a late check out, had the privacy sign at the door AND it was ONLY 9:30 AM, for some reason, housekeeping wanted to knock on my door every half hour to see if I was ""okay"". The night before, we accidentally dropped an open bottle of water on the bed. My husband went down to the front desk. We asked specifically for a fitted sheet and a pad. We were told that housekeeping would have to come up and take care of that. After 45 minutes, I called about the sheet, and no one knew what I was talking about. I ended up with 2 blankets, and 2 flat sheets! Normally, we enjoy the Hyatt and prefer to stay there when we go to travel. Yes, the Riverwalk is pretty, but not $299 pretty. The room is extremely dark and the employees think that they are doing you a favor by acknowledging a guest. I'm not sure that I'll stay at another Hyatt Regency if this is what they consider service!",2,2,0,0
"Got a $200 charge a week later claiming I smoked pot in the room
My stay was fantastic until.....
I arrived to the Hyatt Place at 2:00 a.m. last week after dealing with flight delays, etc. and stayed in the room for a total of 6 hours before going to visit my customer in Austin. I had a nice breakfast and my stay was comfortable. 
3 days ago I noticed a charge on my credit card for $200. After inquiring about the charge, I was told it was a cleaning deposit for cigarette smoke. When I spoke to a manager he told me my room smelled like pot. 
No, I don't smoke pot and definitely would never go see a customer stoned. Nothing added up. They said I checked out at 10:16. I checked out at 9:30 before catching my bus back to the rental car. This doesn't make any sense!
This is totally disrespectful and insulting!
Brian",1,1,0,0
"perfect for TD Garden
We stayed here for the Bruce concert at TD Garden in March. The location was perfect! We wandered back in the crowd, sat for a drink in the bar, and watched the rest of the concertgoers fighting traffic to get back to their beds. The hotel was clean, the staff were friendly and we were perfectly comfortable here. Sure, the rooms were small and there were nowhere near enough outlets in the room (I think we found one that we could use to charge our phones, etc). We walked to the Italian restaurants, to the Science Museum and to the T to get to other parts of Boston. Overall, I'd recommend the hotel, especially for events at TD Garden or nearby. We did use their valet parking, though, and of course the cost is outrageous. I had read that parking nearby would be cheaper, but if you use the valet you pay for the day and can come and go as you please.",4,4,0,0
"great staff, great location, great hotel
never could i imagine such a diamond in the rough. some people like big hotels with huge lobbies for no reason. i say all i need is a place with great service,location, and amenities that make my dreams come true. for this place being called the Manhattan centre hotel, they really have a special place in the centre of my heart given this experience.",5,5,0,0
"Horrible room and location
They gave us a suite instead of the two double bed room we had reserved on line. We had to go downstairs with all our things and transfer to another room. There were no towels so then we had to go downstairs and get towels. We could see drug deals going on in the parking lot that was our room view. We were awoken around 5am by the sound of chain saws and blowers that here doing work down below. The room smelled musty and was seemed unclean. I was really shocked.",1,1,0,0
"Average airport hotel which can use some touch ups
Got a relatively cheap rate on this Courtyard property! The airport shuttle worked well and it operated in an ""on demand"" system, which meant you must call after arrival and the wait could be up to 20 minutes. The front desk looked organized and the check-in process was simple. Bottled waters were given to customers for free. However my room on one of the lower floors was rather unimpressive. For some reasons, only hot water was available in the sink and the heater was very loud. The towels were flimsy but in general, the size of the room was fine. Free wifi was available in the room and public area. Breakfast in the restaurant was okay and waiting staffs were friendly. The lobby looked nice, but the elevator looked rather used and could use some fresh paint. A very average stay and I will only return if the price is right.",3,3,0,0
"Noisy Room But Great Location
We were not able to check in until nearly 4 pm which was frustrating but they held our bags to allow us to wander around before check in time. This place is very family friendly, which means there were a lot of young children running around and splashing in the pool until late in the evening. Unfortunately, we were looking for a quiet place to stay, not a family friendly hotel. Our room door was on the atrium and our window was on the street so we either heard the screams of young children in the pool or sirens, car, and pedestrian noise from the street the entire time we were there. In fact, I rarely got any sleep from all the street noise. The floor was very dirty and had some stains on it. The Wi-Fi, which you have to pay for only worked about 25% of the time. And their tech support was no help for that. On the plus side, while the bathroom is snug the shower pressure was awesome. The king size bed was comfortable and there were plenty of pillows. There was an evening manager's reception with a free drink and snacks (chips and veggies). And the breakfast buffet was included in the price of the room. The drawback to that was if you did not go first thing, the breakfast area was overrun with mobs of young families. This place is only about three or four blocks off Michigan Avenue, which is great if you're looking for a place close to the Magnificent Mile. There are tons of restaurants around within walking distance. And there's a Trader Joe's a few blocks away. Not sure I'd return due to the noisy room and so many young families.",3,4,1,1
"yes!
Who ever said they were 'Underwhelmed' by the St. Francis has to have their head checked. From the moment I walked in I found the hotel to be beautiful. I stood and stared at the black and white photographs of the famous people from history who attended the hotel. The lobby is beautiful, my room was decorated very tastefully with crisp white linens and I listened to the people drumming on plastic buckets in the Union Square in the evening. Thank you hotel St. Francis. I had a wonderful stay.",4,5,1,1
"Brides Beware!!!!
I was a long time resident who travelled back from Australia to celebrate my wedding with my American friends and family. I stayed for two weeks at the Bryant Park Hotel. Most of our international guests stayed as well. I had my wedding dress, which had wrinkled during the journey, steamed by the staff and it was returned to me nicely pressed but smelling like dirty water. I asked the staff to send it out to be dry cleaned. It was the day before my wedding and the dress unwearable. I was contacted by the hotel manager, Darren, who refused to send the dress out and then went on to accuse me of being a liar and trying to get free dry cleaning! He informed me that they are a ""fashion hotel"" and that they have ""important clients"". I think that the $30,000 in revenue my wedding generated their hotel might qualify me as an important client. The customer service is abominable. Their staff is an embarrassment to their organization and my interaction with Darren was needless, horrible and infuriating.",1,1,0,0
"Mediocre Stay
As of lately, I'm getting used to the mediocrity that has become the DoubleTree hotel brand. My wife and I stayed at this hotel for a Saturday evening while visiting my brother. We selected this hotel because it was convenient to his place of residence. Aside from being close to his place, it wasn't exceptionally convenient to local attractions or restaurants, and they did NOT offer a shuttle for the local area.
When We came to check in, we had to do a couple rounds in the car around the hotel because the valet area was backed up with cars and they only had one valet bellhop working. When we got out of our car we waited to check in. The guests in line in front of us had a reservation, but the one person that was conducting check-ins (On Saturday at 400pm) could not find their reservation. The gentleman behind me and I waited for 15 minutes until the front desk receptionist could rectify the situation and figure it out with her boss or the Doubletree Headquarters. It became our turn to check in and the front desk receptionist informed us that they did not have any clean rooms available. This baffled us that at 415pm on Saturday that they wouldn't have any rooms. She talked to the head of housekeeping and was told that a room had just been cleaned. We were given the keys to the room and when we walked in, the room had not been cleaned and was still dirty. So we went back downstairs and told her that the room was dirty. My wife and I were given a different room that ended up being clean. The whole check-in process took just over 30 minutes. To her credit, we were given free breakfast in bed for the whole ordeal, but I find their lack of organization and shortage of staff to be unacceptable for anything beyond a motel 6.
The room was large, but old. A number of the fixtures and furniture were showing their age. The bed was comfortable and the bathroom was in good working order, although small. At night the room was fairly quiet, although we were in a room by the elevator. Breakfast in the morning came a few minutes early and was very tasty. Although we would never fathom spending the kind of money they were asking for the breakfast in bed feature.
Check-out was significantly smoother than check-in. The valet got our car in an expedited manner, but the idea of spending $30 for valet +tip (40% of the cost of a room) was baffling. We paid $90.00/Night for the room itself with the AAA rate. Overall, I would NOT recommend this hotel in the future. It served our purpose, but I don't see what family or couple finding this hotel ideal for their D.C. area needs.",2,3,1,1
"Location great, rooms not so much.
The location is convenient to union square. The rooms however leave A LOT to be desired. I've stayed in a ton of Hiltons (Gold HHonors Member) and this one does not measure up. The interiors of the guest rooms are on par with a Best Western, no joke. I was extremely surprised when I walked into my room, including the brass glass coffee table / matching lamp and the 80s old school upholstered chairs. With all that said, the service has been good.",2,2,0,0
"Two Words...Stay Away
Yuck. I had nothing but bad experiences at this hotel. 
Staffing: there were a few nice people on the staff, but the front desk people were rude sometimes and there was always a very long line in waiting to get to them. The cleaning people did not actually clean and my request for a change in linens was ignored at one point. If you do not enjoy seeing other people's pubic hairs in the bathroom, do not come here. 
Neighborhood: if you are not used to the inner city, do not come here. Do not go out alone after dark, especially in the few blocks surrounding the Sheraton. There are a fair amount of police sirens, which the Sheraton cannot help, but if this bothers you, you might want to choose a hotel in the suburbs or one closer to the harbor. 
The room: the bed was nice, as was the view from my vantage point. However, this did not make up for a complete lack of electrical sockets around the bed, which made hooking up my laptop and other gadgets from my bed difficult. The internet is extremely slow and overpriced. 
Other random things: only three elevators for the north tower, one of which you can count on to be frozen or broken at any given time. Air conditioning goes down to only to 65 degrees, which can make life difficult if it's 105 outside. If you order room service, they call you about a half an hour later (before you're even finished with your meal) and request you put the tray outside. I found this annoying. 
My bill also got charged for valet parking that I did not use (I only had a car parked for one night but got charged for five.) I called to leave a message with the Accounting department but instead ending up being on hold for an endless loop for twenty minutes. I had to call back yet again just so I could leave a message. 
Overall: I would not recommend this hotel. Try one of the full service Marriotts or a place in some of the more affluent suburbs, like Towson.",1,1,0,0
"RAFINO
While I understand the ""ambiance"" of a 100 year old hotel, I don't think one should have to suffer because of it. My spouse required the use of a wheel chair but there is only one exit point which entials walking almost a block to an exit. Someone forget to clean our room one day and left only one bath towel the day before. While the staff was genuinely interested in our well being, they unfortunately have a 100 year old hotel that crys to be renovated.",2,3,1,1
"Good service, but kinda meh
I was here for a conference and didn't get out of the hotel to see Dallas at all, so I'm sure I missed a great deal of Texas awesomeness. As to the hotel, don't stay here if you are looking for amenities or good food. I was stuck there for three days, so was forced to drink the only so-so, highly overpriced coffee and eat at the mediocre restaurants. Whatever catering they used for the conference dinners was sub-par. The rooms were nice enough- not spacious but acceptable. Two things were above average: the hotel staff was incredibly friendly and helpful, I give them 5 stars (and it makes me want to go to Texas again on a non-work related trip) and the showers were awesome.",3,3,0,0
"First Day of WInter
Overall good experience clean rooms decent surroundings----quite peaceful--light traffic---very nice staff front desk very welcoming and warm----Laura specifically----moring juice and coffee was an added extra complmentary--very nice---yes i would ahd have been here often--will book here again and excellent budget worthy hotel",5,4,-1,1
"Awesome staff, everyone friendly!
We got in late, the shuttle driver (Emmanuel) was awesome, front desk staff was just as awesome. 
We had a nice room, very dog friendly, nice grass area for them. Jack In the Box and Denny's right there, prefect when you fly in late. 
Sunrise breakfast area was always busy, but it was very useful. 
Thank You La Quinta!",5,5,0,0
"The surprise extra charge...
The location, next to a subway and right by Chinatown, was great for us. However: 
1. I had called and requested 2 double beds instead of a queen and they said if I arrived early this would be no problem. I arrived at 1 PM, but they insisted on a $30 per night extra charge for a ""special request"", even though they admitted it was not a premium room.
2. the shelf between the two beds broke when I put some books on it!
3. The heating/ AC fan was so noisy we had to turn it off to sleep. We did not have breakfast here, as it was $18.95! There is a Starbucks and a nice coffee bar called Brew within a block. For lunch, Sun Sai Gai at 220 Canal Street, 2 blocks away is great, and there is a dessert place right next to it",2,4,2,2
"Labor Day weekend in Chicago
We stayed at this hotel over Labor Day weekend. It is in a great location and is within walking distance to many of the attractions in the city. It is also a block away from the Red line which made it easy to take public transportation. We used the El/subway system to get to the hotel from the airport and back and also took it to Wrigley Field. We did walk to other attractions such as the Art Institute, Field Museum, and Soldier Field. The hotel itself is modern and has a cool vibe about it. Our room was on the corner and had great views of the city. The room is smartly laid out with many outlets for any type of electronic device that you need to plug in. Overall the staff was friendly but oftentimes seemed preoccupied with other responsibilities, especially at the front desk. In their defense, it was a holiday weekend and the hotel was busy. 
Just to warn you, the hotel is in a very lively part of town so there will be people everywhere on the streets surrounding the hotel. Additionally, there is a fire department nearby so don't be surprised if you hear fire trucks often (especially at nite). You may want to have earplugs handy if you are on a lower floor.
Overall, we enjoyed our stay overall and will consider staying here in the future.",4,4,0,0
"Excellent Service
I have stayed several times at the Porto Vista Hotel. The service is always excellent, with a special mention for evening front desk manager Kenny. His professionalism, courtesy, and intelligent problem-solving impress me every time. I know I can be a difficult guest (I travel a lot for my work), but I never feel like my requests are received with anything other than respect and accommodation. All of the staff exhibit this same willingness and flexibility. Additionally, the rooms are always impeccably clean, the climate control easy and comfortable (heat and air), the rooms well appointed and well-designed (mostly spacious with high ceilings), and the restaurant is a foodie's dream. Even at their higher seasonal prices, Porto Vista gives a great experience at an amazing value. Boutique-chic combined with Kenny's down-home hospitality!",5,5,0,0
"The worst
This is the worst hotel I've stayed in in years. Incredibly dirty and smells bad. The entire property reeks of cigarette smoke, so there really aren't any ""non-smoking"" rooms. I encountered a full spit cup of tobacco chew on the dresser of my room when I checked in. Gross! If you want economy, there are plenty of other hotels I've discovered in the immediate area which are so much better. This place should be shut down!",1,1,0,0
"Impressed with this hotel
I had a great experience here. I took a risk and made a hotwire.com reservation for myself and four colleagues (including two of the bosses!). We ended up at the Hilton Chicago. 
I got mad props from my colleagues for landing us this sweet deal. It was quite affordable on hotwire.com, and the hotel is beautiful. The rooms were also nice.
My name was the only one on the reservation, so I arrived early and gave the names of my colleagues to the desk clerk. He was extremely helpful, even letting me help him assign rooms based on my colleagues' preferences. I told him one of my bosses had a rough weekend and he gave her a free upgrade to a lakeside view room. The only hilarious/creepy moment was all of my colleagues walked into their rooms to hear the soothing spa music from the computer on the desk (a concierge service in every room - pretty darn sweet, if you ask me), that said ""Welcome"" and my name, not theirs. 
I had a pretty nice room - fairly big king bed room, with a nice view of the city. The overall feel of the hotel is mostly old-fashioned swank. There are tons of places to sit and visit. The bar was the only in-house place we hung out, and the way it was organized allowed us to find a little cluster of chairs and a couch. Not a bad Manhattan, either. 
The parking is pricey at $45 a night (self-park), and I could have found a different nearby parking lot, but it was a quick trip on a tight timeline, and I had saved so much money on the hotel that my boss didn't seem to care.
Boom. A win for all. I hope to stay here again.",5,4,-1,1
"SIMPLY NICE
Great hotel and staff!! Found a charge for $28 for something I already paid for. Not resolved.",4,5,1,1
"Will never stay here again
This was one of the worst hotels we have ever stayed. The room was dirty, the wireless was not strong enough to even get a signal, the pool had wet towels all over the deck, the pool restroom was plugged and looked like no one had checked it in days. To top it off, Comfort Suites is now putting 2 Peppermint Patties on your bed for arrival, only problem was that one of ours had a bite taken out of it. We will definately never stay here again.",1,1,0,0
"Expensive and not quite what we expected
Was so excited to stay at this hotel! The lobby was hotter than Hades - and was that way throughout our stay. Warm cookies were the best part and checkin/out employees were nice. The rooftop pool was on the 5th floor, was very small and there was no bar at the pool as advertised. Lobby bar put alcohol in a clear cup with a lid but it was super expensive and took forever! BYOB advised. Best part: Hotel is close proximity to many sites, shopping and restaurants (recommend Timothy O'Toole's and Egg!) Fixtures in the room were falling off and apart, not enough towels even though we had 4 people registered, bathroom was incredibly hot (no fan - what is it with hotels not putting in exhaust fans??) The AC unit was the loudest I've ever heard. Hard to sleep at times! Our view of the pool was nice and the benchseat along the window was a good thing (since there were really no good places to sit your luggage.) The mirrored closet doors were good for getting ready but the room door opens inward and hits them! Fridge had a minibar in it and no room for anything else. Was awkward with all of the snacks and beverages you could purchase sitting on the TV stand where it would've been nice to put your luggage or items. Don't move them! You'll be charged (says the warning sign.) We should've requested a fridge. Elevators were super slow (there are 4!) Concierge - a couple of them. Sort of gave good restaurant reviews but were generally lackadasical. Our last experience was not good. Left our luggage there after checkout to view some more sites - had a taxi waiting when we retrieved our luggage and the bellhop took his good sweet time.",3,4,1,1
"Not quite up to par for an InterContinental
Having stayed at many InterContinental hotels, I've developed certain expectations. This Boston property fell a bit short in many respects. Let me start with the positive before touching on the shortfalls:
1) The hotel is conveniently located--less than a 15-minute cab ride from Logan Int'l and less than a 10-minute walk from Faneuil Hall and the Quincy Markets. 
2) The hotel has great meeting space.
Now for the shortfalls:
1) Room service--don't both. Both times I ordered it, my food arrived cold. For $50, I would expect at least a 'warm' waffle and 'warm' breakfast potatoes. Oh no, they were stone cold.
2) The furnishings are showing significant wear and tear. 
3) The property seems to cater to Chinese clientele, which means the beds are rock hard. 
4) The hotel's cleanliness is lacking. The lamps and tabletops in my room hadn't been dusted in ages, and the bathroom floor of my first room (I asked to be switched) hadn't been mopped. The toilet was also running incessantly. 
5) Not the best value in town. I was able to secure a reduced rate of $199/night (down from $299) but this hardly seems a bargain. 
Would I stay there again? If I had to, but I'd look around for another place first.",2,3,1,1
"Newly Renovated, Cozy Rooms
The rooms were cozy with modern decor of good quality. The standard rooms were a little too perfect in a way that may be small to some people. The bed was very comfortable and the room service for me was top notch. The people enjoy what they do here. A hotel at this level needs more pro shops that are regulated at higher standards. The shops that I saw reminded me of Walmart/flee markets and the food court on the 4th floor had too many mom and pops restaurants that degrade the property. The main lobby is newly renovated with a modern touch and it is market for people that spend $22.50 for breakfast buffet. However, the visual of the 4th floor is a little disappointing in certain areas. It needs to be regulated to keep the shops and restaurants up to standards. Maybe franchises are needed. Anyway, management needs to focus on these areas to make the Bonaventure a renown landmark.",4,3,-1,1
"Great location and great value!
My husband booked this hotel for my birthday but when we checked the reviews we were concerned about what we would find. We need not have worried. Our room was great - clean, compact but big enough. Comfortable and great shower. We didn't have a view -looked out onto the internal atrium but this meant there was little noise from the New York Streets so we slept really well. The staff were helpful and polite and you can't beat the location. For location and value for money this was excellent. Just ask for a renovated room and you'll be fine. But pop along to Le Park Meridien hotel on 57th street and find the groovy burger bar behind the curtain in reception - its an event in itself. Enjoy!",4,4,0,0
"Awful experience
I booked this hotel for a 3 night stay because it was close to the college, it said it was recently renovated, it had good reviews and a kitchen. I will never stay at this hotel again! When we exited the elevator to go to our room, there were what appeared to be unfinished repairs in the halls and our room had a terrible odor of mold & mildew. We asked to switch rooms and were shown three other rooms, all of which smelled unpleasant. We were told they had a flood recently and given an air neutralizer to hang on the air conditioner. No one was working to improve the damaged areas over the four days we were there. The bedding was yellowish-white and stained, the carpet did note feel clean when you walked on it in the room, the Guest Information booklet had food stains on it, the bathroom had a red crayon mark across the counter, the water pressure in the shower wasn't very good and the Grab & Go breakfast had minimal selections.",1,1,0,0
"Home away from home
Great location for seeing all that Boston has to offer. Despite its being close to everything and on busy Commonwealth Ave., our room was very quiet. The room was large and comfortable. Two overstuffed chairs and a large desk, bright and sunny. We will definitely use this as our 'home'-base when we return to Boston.",5,5,0,0
"25th floor room smells of mildew
we stayed at the Hilton Friday to Sunday Columbus day weekend in room 2553. It smelled like mildew, especially in the bathroom and so did the hallway outside. we called about it and were promptly offered to have some one come up to spray room freshner. the speed of this response led us to wonder if this was a common complaint. they said they were sold out for the night and could not give us a room change, a note was reportedly made of it but no one called us.
the bath towel had a whole in it, many of the outlets were sticking partially out of the wall, the carpet looks old, the room had what used to be a mini bar with a sign on the metal clasp that said to ""break seal to open."" we struggled and when we called the oeprator we were informed that our room does NOT offer a minibar (anymore) and that the bar does not function and cannot be opened.
fitness room is 15$ a day plus wi fi extra. 
one positive is location which is close by most things, also the windows open partially which did help with the mildew issue, and the rooms did look clean.
When we called for room service both days after 11pm, there was no answer.
The Barclay (intercontinental) for a comparable price is far superior.",3,1,-2,2
"Do not stay here
I have stayed in this hotel several times in the past few years because I was attending an event at the hotel. Things seem to have gone downhill in the past few years. The hotel refused to give us the event rate for our room because we didn't book it at that rate(those rooms were sold out but yet rooms were available for the non-event rate). Hotel hallway had such a nasty smell we would hold our nose leaving our room. We assumed it was whatever they used to clean the carpets but we found out towards the end of our stay we were in the smoking section(only discovered when people in the rooms next to us were smoking on the balcony). We complained to the manager and she was extremely rude and told us when we checked in we were told it was a smoking room. There were four of us at check in and we were never told and would never have accepted a smoking room. She said the only rooms she had available when we checked in where smoking otherwise it was only king beds available. Yet we had a confirmation from when we booked the hotel that said we needed 2 double beds. She refused to adjust our room rate or doing anything about our complaint. Everyday we had to constantly ask for more towels and wash cloths. When we asked for wash cloths they would bring us more towels(staff does not speak English). We even had to ask for a roll of toilet paper because housekeeping never replaced it. The pool area used to be such a fun place to hang out, now it's full of kids. One day there was even a children's party at the pool and at least 20 kids running around the pool area. This is what happens when you allow non guests to use the pool. Forget about trying to use a computer there the connection is awful. There are no safes or refrigerators in the room. I think you have to pay a daily fee to get a refrigerator. During my stay I met 2 people who had similar issues. One person who had asked for a non smoking room and was given a smoking room and another person who booked a room with 2 double beds and was given a room with a king size bed. They told her the rooms with double beds are given out on a 1st come 1st serve basis and when you request 2 double beds it's not a guarantee. Yet the day after she checked in her friend was given a room with 2 double beds. The location of the hotel is good but not worth the terrible service and outdated rooms. I would never stay here again.",1,1,0,0
"Pros & cons - great location!
My husband and I stayed here for 5 nights (he was attending a conference and I went for leisure). The hotel itself was beautiful and the location was fantastic (close to lots of restaurants (Gaslamp District - be sure to go to Valentino's for the best mexican food!) and Seaport Village). Our room was OKAY. The best they could offer us was 2 double beds although it did have a tremendous view of the waterfront. It was very noisy! Lots of ships passing by all night, the trains, and you could hear right through the walls (bring ear plugs or see about getting a white noise machine?). The shower leaked all over the floor and didn't drain properly. I loved having a small fridge in the room though! The pools were great. I enjoyed a full day of swimming & reading. Lots of great areas to run/walk. The concierge was always very helpful and suggested many great restaurants & things to do. The onsite restaurants & bars were very $$$ & just OKAY. We had a fantastic visit but the hotel itself isn't what would bring me back. I would definitely try somewhere else considering the cost per night.",3,3,0,0
"OK only
Hotel is near Times Square, but suffers from being surrounded by fast food joints and an occasional strip club. 
Unfriendly welcome at 0130 from a late long flight. Only room available on 3rd floor facing very busy Eighth avenue. Traffic noise well insulated except big trucks, but worst aspect was hearing and feeling every subway train many floors below. This space should not be sold for sleeping.
Room and hotel was clean and bar seemed to have a happy crowd. 
Charging for internet its outrageous. its exactly the sort of thing that makes me look for a different chain.",3,4,1,1
"A cool dip in a hot city!
The Clarendon is colorful, cheery, sunny but one of the coolest hotels I've ever visited all the same! My favorite feature by far is that pool deck! Great for catching some Phoenix sun and cooling off in style! The restaurant on the premises is very good too! The staff is very friendly and will try to accommodate whatever you might need. And the hotel is conveniently located in central Phoenix, just 3 miles away from US Airways Center, lots of clubs and restaurants, and probably even closer to businesses for those who may be traveling for work. This is a great hotel, and NOT too expensive at all!",5,5,0,0
"Great Staff - Dirty Rooms
I stayed over on Friday, April 27, 2012 because I got stranded in Philadelphia without a car. The front desk staff was incredibly helpful and friendly. The room rate was reasonable. HOWEVER, the bathroom had not been cleaned thoroughly, the carpets were dirty, the room was seedy, the plumbing needed attention and there were insufficient electrical outlets in the room. I had to call maintenance for an adapter and extension cord to plug the coffee pot and TV in at the same time.
This hotel needs modernization. I would stay there again in a pinch.
Conveniently located if you are visiting the Museum District.",2,2,0,0
"Decent Hotel But Restaurant and Bar (tenders) Ruin Your Stay
I usually stay at the Waldorf because of their loyalty program but on this particular occassion Waldorf rates were $200/night more than The Palace so it was The Palace and Waldorf lost my loyalty this time. The Palace has a much more modern feel than the Waldorf especially the rooms. I must admit the rooms are more comfortable but less unique at The Palace than the Waldorf. However, that's where it ends with The Palace. I travel to NYC 3-4 days every quarter for business. After a long day, I enjoy a drink at the bar and in the morning enjoy breakfast in the lobby. I had a breakfast meeting at the lobby restaurant and my waitress had the nerve to ask me how quickly we would finish because they wanted to seat a large party....terrible. I asked for coffee refill and just got a look of ""what you're not done yet?"". I invited 2 friends for a night cap at the bar in front of GILT. Talk about atitude, rude, and I'm not here for you mind set. We made simple requests while ordering $35 schotches but the bartenders came back with ""can't against hotel policy"" for every request. I saw them use this line with every other request made by other customers and you could instantly see the disappointment on the customers face. My NYC local friend knows high end bars and quickly told me they must be with the UNION so their job is protected and they don't give one ounce about your business or service. For the reputation of The Palace you would expect world class service not give me your money and hurry up and get out attitude. Unfortunately, I'm due to check into The Palace again tomorrow. I made this reservation well before last week's stay. I WILL NOT drink at The Palace Bar, I will go accross the street to The Waldorf where the bartenders have better class.",2,1,-1,1
"The Best Hotel in Times Square, PERIOD!
I just returned from a week's stay at the new Sanctuary Hotel, in New York City! In a word, all I can say is WOW! From the moment I walked through the doors to the newest, hippest, cleanest, and coolest hotel in New York City, things were perfect. Where do I start, the Bose Surround sound in BOTH the bedroom and living room? (I had a Suite, Sweet!) The 2 flat screen TV's, the high end remote lighting/dimming system throughout the suite, the Toto ""Washlet"" toilet seat, all made for a pleasant and relaxing (is that possible in NYC?) vacation!
The STAFF, from the housekeeping dept. all the way up to Jeremy the manager, went out of their way to make ME feel like they liked their job of ""people""! Jacob, Juan, Jimmy (do they only hire folks at the desk with a ""J"" in their names?) and Lauren, Kimberly and everyone else at the front desk seemed knowledgeable, pleasant and happy to assist in everything from restaurant suggestions, to....(of course) where to do my own laundry! (yes, I do!) whilst on vacation.
The lobby is trendy without being pretentious. The bar is subtle without being overpowering.
The morning Continental breakfast is perfect and all you need before a day of walking, shopping, seeing Broadway shows, riding the subways and the myriad of other ""New York"" things. Speaking of which, the TKTS booth is 1/2 block away, should you need half price same day Broadway show tickets!
Though the Sanctuary Hotel is just a YEAR old, they have seemed to capture ALL that is necessary for a real ""sanctuary"" in the busiest city in the USA. Cudos to ALL of the staff!
I'll be back!
Thank you for being a ""Sanctuary"" to me and my daughter for our week long Dad/daughter New York City vacation!
RR in Texas.",5,5,0,0
"1st trip to San Antonio
Fairly nice hotel, and it was clean. There is a large gap under the door of the room, so it was kind of loud when people walked by or were in the hallways. The restaurant in the hotel has much to be desired, the service in there was terrible. Other than that, the hotel staff was great. Would stay again.",4,4,0,0
"Good location away from downtown close to airport.
Very close to the airport and maybe two minutes from the rental car facility. On Harbor Island area so the location next to the marina and bay offers great views. Some what isolated so no shopping or restaurants to walk to. Hotel food was not to great. Rooms are a bit dated for a Hilton but the staff was very nice. If you want to stay away from the crowds downtown this is a good spot but to get around you will need a car.",3,4,1,1
"Terrible!!!
My husband and I went with this hotel because it was within our budget. Reservations online were easy and the pictures looked good. We requested a non smoking room. When we got there, the area that is was in was a little shady. We decided to just go in to check in. The staff was very friendly and nice and made the check in process easy. When we got to room, I immediately was not happy. For one this was to be a non smoking room and I can tell that someone had been smoking in there. I used to live with smokers so I know what stale smoke smells like. I checked the mattress so that I would know if there were bed begs or not. There were not any. I went to the bathroom and looked around. It still had some residue on the sink and toilet. I went to the kitchen and saw a layer of dirt in the microwave and cabinet. I was not happy. Not only did the room smell like cigarette smoke, but now was dirty. 
When my husband came back with the our bags I told him that I did not like the room because the sheets and sir in the room smelled like smoke. We decided to give them another try and go shopping and get some air freshners for the room. So went went shopping and then to the movies. When we returned to the hotel there were cops outside the building putting up police tape. We approached the cop and stated that we just checked in to the hotel. He told us that is was going to be a while because now the hotel was a crime scene. We stated our stuff was in there and that we had checked in a few hours ago. They told us to come back in a few hours because we would not be able to go inside.
To make a long story short we had to go to another hotel to sleep for the night. The next day we went to check out because we could not and would not stay there any longer. The staff was very friendly and professional and found us a new place to stay. We ended up staying at the Extended Stay Delux in the polaris area. This one was way better. 
The best thing about this hotel was the staff. They were very friendly and helpful. Too bad they have to work in such a bad area!!!",1,1,0,0
"Caveat Emptor...Don't always believe the ""glowing"" reviews
I was compelled to write this review, not only because this is THE worst RRI I have ever stayed at, but because of all the glowing reviews about this place. I am sorry, but these glowing reviews can't possibly be real. I am writing this review on 2/17/12 while sitting in room 307.
This RRI is VERY old and rundown. The popcorn ceiling says it all. The carpet is stained throughout the place and the rooms smell of mold and dampness (I changed rooms since the first room, #115, smelled musty and damp). Lucky me, #307 was no better.
I am a RediCard member and stay at RRI's whenever I can (see my previous review(s) about other RRI's) and I am just amazed at the reviews here. Someone should look into this. If I was RRI, I would come by and take a look for myself. I know I wouldn't want my name on a place like this.
The young man at the counter was friendly and helpful and the lobby looked and smelled good, but the rest of the place, well, Caveat Emptor!",1,1,0,0
"Appalling
It gives me no pleasure to have to write such a negative review of any hotel but my husband is staying at this hotel for the second time in 10 days en route to Mexico- never again. He admits he should have cancelled after the first nightmare experience but took a chance that things may improve second time round. No chance. I have just cancelled his return booking in favor of the much cleaner, modern, upmarket HILTON LAX.
Very tired and shabby hotel.
Filthy swimming pool (didn't dare use it)
Very long queues at reception for exhausted passengers
Very very noisy
Completely unacceptable 
I would recommend anybody considering this hotel to look at other airport hotels in preference or you will be disappointed.",1,1,0,0
"Excellent Hotel in Central Location
I stayed with my girlfriend for a week at the Belvedere, and we have nothing to complain about. The hotel strikes a balance between luxury and practicality, and staff were incredibly helpful. The room is spacious for a NY property and very comfortable (including a tiny but practical kitchenette). 
The location is close to Times Square, and a short walk away from an underground station. Lots of places to eat and drink in the area.
The hotel, of course, isn't perfect. The prices are on the higher side, and the lifts can get busy (it's 17 floors and very busy with tourists). There is also the noise, but that's NYC, not the hotel's fault (maybe it was the summer, but throughout the night you could hear emergency vehicles on 8th av).",4,5,1,1
"Extreme Makeover Candidate
We stayed at the Roger Smith over Labor Day weekend. The location warrants 5 stars, with great access to the Subway, shopping, and places to eat, but the hotel itself has much room for improvement.
At first glance, I hoped it was going to be a case of ""shabby chic"", but it turned out to be just shabby. The entire place needs work. The examples are endless.... peeling paint, chipped furniture, mold in the bathroom, stains on the carpet, uninterested staff (except Anna our housekeeper) and a weird moldy/musty smell. It was one of those places that I was afraid to walk barefoot on the hotel room. The lobby bar and restaurant was closed/mothballed. At least have a doorman!! Granted, it is an older hotel, but older does not have to equal worn out and sad!!
As an outsider, it looks to me that the owner needs to invest some time and money in the building, the staff and the amenities and then the Roger Smith could shine brightly on Lexington.",2,2,0,0
"Wonderful Stay!
We can't say enough good things about this hotel. The staff were wonderful, the room lovely, the location perfect. The only thing that we could possibly complain about was the weather. Too bad it rained all weekend. The upside is that we decided to eat in the lobby restaurant (Artisan) because we didn't want to venture out in the pouring rain. Are we ever glad we did. The food was exceptional and the service wonderful. We liked it so much we ate there twice! Special thanks to the doorman for arranging our ride to the airport. So friendly.",5,5,0,0
"A DUMP!
The hotel was in a good location to restaurants, shopping areas and other nicer hotels. Had planned to stay a week in a value hotel, chose this one and it was horrible. The staff was nice and friendly. The hotel had security cameras in the hall ways but the parking lot was dark which the desk clerk mentioned and advised us to use another entrance which would cause us to carry our baggage from one end to the other to access our room which was too far with heavy luggage. There were men in the parking lot playing football after midnight so we did not sleep well because they were noisy. There was cigarette burns on the toilet which looked like poop, iron burns on the carpet, the carpet was so dirty that our shoes stuck to the floor, the window had no locks, the door had a gap in and you could see out in the hall way. it just was not a safe place to sleep so therefore we got very little rest. Had it not been so late and us being so tired after being at the hospital all day and I did not know anything about the city so we stayed 1 night, checked out the next day and found other accommodations. That place was a DUMP! The staff was very nice. The rates were reasonable, they offer breakfast which I skipped, look for other hotels before choosing this one. If you're ever in a city with loved one in the hospital, look for a Ronald McDonald house or something similar, they are very clean and have great security and the staff is wonderful in these places. They also offer internet hookup and kitchen access, maid service daily or laundry facility where you can do your own laundry. Plus the rates are very reasonable. Stay away from this one unless you're looking for a cheap nights sleep, then this is your place to be. I would not take my kids there. Not safe!",1,1,0,0
"Went the extra mile
These folks went the extra mile to make sure that we were happy. The temperature this weekend was in the low 90""s and very hot in Boston. Our first room was handicap accessible and therefore had no tub, so they moved us to a room with a tub but it turned out the AC wasn't working well.They moved us to another room at midnight but by morning it was clear that the AC wasn't working well there either. They then moved us back to a handicapped room where the AC was great. No tub, but that was OK. All of this was occurring while a huge convention was taking place in the hotel so the number of rooms was severely limited. The hotel offered us a $120 credit voucher to use for room service and/or in the hotel restaurant to apologize for the difficulties.",4,2,-2,2
"Decent hotel, great locoation
I stayed at the Hotel Executive Pacific for 3 nights in early August. The room was clean and comfortable, and the bathroom was pretty good - clearly updated. I got the feeling the bathroom was more recently updated than the rest of the room, but we were very comfortable overall. Also bonus points for being on top of a Seattle's Best - very convenient. The location (downtown just a short walk to the market, shopping, restaurants and the water) was probably the best part about this hotel, but I also appreciated the vintage vibe of the place - it a decently good style to it without being super expensive. The room was comfortable overall although I found the bed small and a little old/lumpy. 
I would consider staying here again in the future. I found it a tad difficult to find a somewhat nicer-end hotel downtown that was boutique-ish without being over the top expensive. I think this was a pretty good happy medium!",3,3,0,0
"Pictures Lie
So sorry to have to write a negative review, but I think that travelers should be warned as to what the reality is versus the pictures. The hotel was located well, but the website pictures make it seem like a fun, chic, art deco hotel. The lobby is, the rest of the hotel leaves a LOT to be desired. I would not go so far as to say that it is a dump, but I am slightly tempted. We were very disappointed and would not stay there again or recommend it.",2,1,-1,1
"Fair price
Excellent location, the room was clean. The staff was nice.",4,3,-1,1
"Not worth the price
My family booked two rooms at the JW Marriott for two nights midweek in June. We booked 2 months in advance and were told there were no connecting rooms in the entire hotel. We requested one king room and one room with 2 beds for the kids and asked that they be on same floor. Called morning of our arrival once again to request rooms we wanted and they assured me they had two rooms blocked out. We arrived around 4pm to find out could not get rooms even on same floor and would you believe the room my children stayed in was a connecting room??? Had rooms on 10th and 14th floors. Rooms were very nice and worthy of JW name. Bathrooms were all recently redone, marble, lots of mirrors, updated lighting, etc. There was both a tub and a shower. Shower stall as noted in many places is very small, but has an amazing shower head - the large pan type. Just needed to get out of shower to shave my legs. Door to bathroom was a sliding (not pocket) louvered door which we all found odd. Towels were very soft and plush and plentiful. Lots of pillows, but all feather. Bed was nothing special. In fact, my husband preferred the bed at the Doubletree in Sacramento. Said this bed hurt his back. As others have mentioned, you are located in the city and their is a lot of traffic noise - even on 10th and 14th floors. I doubt any of the hotels in San Francisco are quiet. You are in the city! 
Location was fabulous for shopping, but it was not on Union Square. It was a few blocks away. Absolutely no view from any of the rooms. Hotel is sandwiched between many other tall buildings. My daughter left her suit case in Sacramento, so we had to buy clothes, PJs, toiletries, underwear, etc for her. She was thrilled with the shopping and we managed to find everything she needed within just a few blocks and at prices that weren't too bad. We managed to park the car and just walk, cable car, or taxi everywhere we wanted to go. Concierge was nothing special. We asked for several suggestions and he was just OK. 
Parking was outrageously priced at $49/night plus hotel taxes - came to roughly $56/night. Parking attendants were very helpful as my husband left his cell phone in the car and they retrieved it for him without complaining. Also brought the car around very quickly when we called ahead. Opened doors for us every time we arrived or departed and we were in and out many times.
Front desk was very slow - not the service you would expect - both at check in and check out. Had to wait both times while they had what appeared to be personal phone calls.",4,3,-1,1
"Fading Lady
This hotel should be a top class hotel. It has a great location in Center City and the staff was great for Philadelphia. The rooms are spacious with great amenities such as conditioner you can actually use and a Keurig coffee maker. TV was up to date and had many channels. The restaurant Sole Food is very good and I spent many evenings there. There was never a bad dish! The fitness center is well equipped; if not well lite. A downer was that it did not open until 6am. Pretty late for those that have 7am meetings. They have some newer and much different (read: harder!) elliptical machines of which only one worked correctly. Lots of machines and weights. The downer about this hotel was that the bedding needs to be replaced and it needs to be maintained. The beds are not of the quality that hotels in this class strive for and the pillows were just a lost cause. Had six on the bed and it might as well been none. They were thin and hard. The building itself needed the floors poilished, the carpet cleaned and general maintenance on the furniture and walls in the hallways and rooms. Easy fixes to get this hotel where it rightfully needs to be.",3,3,0,0
"mixed review
we have just returned from a 3 day frisco 7 day vegas holiday with wife,brother & sister in law.Would like to say firstly that my wife and I found the Warwick to be very nostalgic as it reminded us of hotels from our courting days,the room was very spacious and nice bathroom and fittings,large bed and safe in room was all we required,my brother in law on the other hand had a considerably smaller room 2 floors above us.We couldnt understand why considering we booked 5 months in advance we were on different floors in different rooms.My sister in law asked for an iron and 1 hour later still didnt get it so wasnt happy.the location of the hotel is ok but the immediate area is swarming with down and outs and wouldnt reccomend for elderly people.I think 3 days was probably enough but my advice would be for travellers to stay at fishermans wharf which is less expensive than union square area.",3,3,0,0
"Small rooms well designed
This is sort of a European feel, with small rooms designed for maximum utility. Nice Queen size beds, a nice 37-inch flat screen TV, and your basic amenities in the bathroom. Could use more closet space and perhaps a few more staff, but I was there the week of the hurricane and several staff may have been absent. It's part of the Marriott chain. If you can get a nice room rate, there's nothing wrong with this place. It's location is great for shopping, business and transportation, right at 57th and Lexington, accessible to subways and crosstown bus. The room was clean.",4,3,-1,1
"Good Location for Vibiana
We stayed here for a weekend to attend a family wedding at Vibiana. The hotel is in a great location and is accessible by SuperShuttle from LAX for $16 pp. The front staff was quite helpful, but oddly had little knowledge of the surrounding area. Otherwise, the hotel itself now has all of the Hilton branding and features, but has tried to keep the Kyoto Grand vintage. Good rate as well for the wedding guests.",4,3,-1,1
"I wouldnt go back
I was there for 3 nights. Entrance was lovely but omg it took forever to find my room on the 11th floor. i got so lost and was all hot and flustered carrying 2 suitcases, a back pack and duty free. I finally found the room, literally after 10 mins of going up and down the long hallways and long arms off it and was so dissappointed. It was sooo outdated, brown and orange carpet with matching curtains, a view of a brick wall and peeling wall paper. the bath looked as if it had never been cleaned so although i was looking forward to a bath - I didnt have one. I had one of those rooms that had a door that can be opened if a large family say. Mine was closed off but was scary as two very loud scary soudning men speaking in foreign langueges were next to it and kept pulling on the door trying to open it, at random times like 2am and it would wake me up. it was paper thin i could hear them peeing and number 2'ing even! I was so scared and it happened every night. I felt so depressed staying there I dreaded going back to sleep each night. I would never stay there again. also the reception staff are so rude.
I did get room service tho one nite and it was really yummy. It wasnt as close to time sqaure as I had hoped either - it was a good 10 min walk. I paid $185 for a room. where I am from..that gets you a really really fancy room. I felt like i was poor and had paid for the cheapest motel there was.",2,1,-1,1
"Great service, great room.
I knew, when I was booking the room online, that I this hotel was going to exceed my expectations. I booked online, directly through the hotel's website, and was met with a question box that asked if I had any special requests or general preferences. I requested a quiet room, higher up, away from the elevator. And I got just that! The room was beautiful and quiet. The staff was exceptional. Upon check in, my kids were each given a goodie bag to keep them occupied. The door men and concierge where so attentive! Exceptional hotel.",5,5,0,0
"Good for airport stay maybe
Booked 6 rooms for family members - each time I called they could only find 3 rooms under the reservfation number, only after persistence and they pulled up Hilton Honors were they able to find the other 3 rooms. I booked 2 double beds and was given a King had to switch with family member, check-in clerk was very cordial and helpful 
I was quoted one price when I booked the room and I wanted to pay in advance was told in order to get that price I would have had to pay 7 days in advance. Called back later and used my AARP card and got the rate I had been quoted 
Rooms were clean and spacious, bathroom door would not close completely
Breakfast - waffle iron timer was set too high and waffle was hard
Night shift clerk was very cold and not at all helpful. Room bills were mixed up, charged for movies that were not ordered. Each family member paid for rooms separately, bills were mixed up and charged incorrectly
Television menu and remote not user friendly",1,3,2,2
"Older hotel
Room was clean, but a bit of a funky smell surprisingly quiet, was in town during a big meeting so limited choice. Best part was the start of California Cable line was a few blocks up and it was a nice way to get into the finacial district in the morning. Okay if you are out all day and basically just need a room for the night.",3,3,0,0
"Great for location and families
Despite bump on first night, enjoyed hotel overall. 
First time traveling with our one year old child and first time staying in a suite room. It's great with a fridge and microwave which is great for those huge Texas portion leftovers you get in every restaurant. No need for it to go to waste. Plus, anytime you want free fruit or coffee, they're always available in the lobby. 
Austin is not a walking city, so being in a central area is not important as it would be in New Orleans for example. Glad we chose this one over the north location too since it seems to be better for getting around quicker due to being near freeways. 
Now to my bump- the first night we were there we were exhausted after all the flying we did to get there since we are coming from far away. At 1:30am on May 4th, the fire alarm went off in the whole hotel. Not wanting to take chances, we quickly got out fast and went to the parking lot as most guests did. It took 20 minutes for the hotel people to figure out it was a false alarm. 
I'm not blaming the staff for this, but I has hoping aside from saying 'sorry' they would throw in a tad of a discount or something to compensate for getting us out of bed at that ungodly hour!! 
Overall, I would return to this chain though with family in tow.",4,4,0,0
"Comfy beds and free wi-fi
This hotel is conveniently located half a block from the subway, one block over from Restaurant Row, and a few minutes' walk from the theatre district. Staff members are polite and friendly, breakfast is decent (and included in the room price), and the rooms are spacious. I found the bed very comfortable, with lovely pillows and luxurious white duvets (which they say are washed between each guest, and I do dislike sleeping under old-fashioned blankets and covers that look like they rarely get cleaned). The view from the 6th floor was unremarkable, and there was nothing special about the bathroom. Very important for us for us was the Wi-fi, which was free and fast. The complimentary hot drinks available 24 hours a day in the lobby were a nice touch.",5,4,-1,1
"Warning - Construction!
We stayed April 2012 -This property is located downtown close to sixth street, but right next door are major construction projects ( Hyatt to be completed spring 2013). Workers begin hammering, drilling and banging before 6 am Mon-Sat (only Sundays off!) and also work all night long on occasion to pour concrete. It is a loud and unavoidable impediment to any chance of rest or sleep! The room though quite comfortable offers no barrier to the construction noise - no fan or bathroom vent is available to attempt to drown out the chorus of banging and hammering. Stay somewhere else away from the construction zone if you want to get any sleep.",2,2,0,0
"We'll Be Back
Outstanding service -classic hotel-prime location..It.s hard to imagine that there could be a better hotel in which to celebrate my wife's special birthday.From check in to check out the staff exibited a quiet professionalism that lets you know that anything you require is there for you. The hotel is a vintage beauty.The Top Of The Mark is busy with locals and hotel guests but worth it for the view and the choice of 100 martinis.The location can't be beat. Cable cars to Union Square or Fishermans Wharf or China Town orThe Ferry Building are outside your door.
Ask conceirge Helena about restaurants in the neighborhood.She reserved us in three -2 Italian -1 French -all of which were some of the best we had in SF.",4,5,1,1
"Authors and any creative workers paradise
What can we say. This was my second time in Chelsea Pines and absolutely going back. I have been workin with my two books there, and ever been so at home abroad. Really creative feng shui. Hospitality is outstanding. The staff made my and my authorfriends day after day after day. The place is 60-70 style, cosy and the breakfast was allways exellent. We love the owner Jay and Charlie The Cat. We salute you, our family members and inspirators in Chelsea Pines Inn.",5,5,0,0
"Great Staff
Great stay this week w/a great staff. My company actually wanted me to stay at another location, but I chose this one over it. The breakfast is outstanding. The rooms are clean and comfortable.",4,5,1,1
"Drake or duck?
This may once have been a great hotel now it is a mid-range chain hotel with a coach party feel, long corridors and vinyl wallpaper. It wasn’t grand, or cutting edge though it wasn’t run down either. It could be a lot better. I paid a bit extra for a lake view and while it wasn’t a “full on view” (which I think only 1 hotel in the city has) as the hotel is north facing with buildings to the east, it was still worth it. Indeed without that view I can’t see any reason to stay here.",3,3,0,0
"Excellent location
The Roosevelt Hotel is an excellent location in Seattle, corner of 7th and Pine. Easy walking to Pike Place, Pacific Place and Kells Irish Pub. Quick monorail ride to the Space Needle, EMP, Pacific Science Center. Controlled key card access to operate the elevators. Rooms are clean and a good size for a downtown hotel. Overall, an average hotel with an excellent location.",3,4,1,1
"Tourist Trap
Stayed at The New Yorker based on all of the positive reviews and the great location. I don't know what people were thinking! This is a total tourist trap. Sure, it's in a convenient location, but $500 a night for THIS? No way! The rooms were not only small, but lacked any sort of amenities. There was no safe, no refrigerator and, get this -- NO COFFEEMAKER?! I called to ask where to get coffee the next morning and was told they would send a coffeemaker right up. Never came. The bathroom was very outdated. Oh, and skip the concierge and head over to Cohan's Optical to get your glasses fixed and get some great, friendly recommendations on where to go!",2,3,1,1
"Noisy HVAC and Noisy Neighbors
This hotel needs some updating. Great location if you like Times Square. horrible HVAC system which cycled on and off constantly and it's one of those units that you can't really control the temperature no matter what you do with the thermostat -- it's always 70 degrees. it rumbled like a jet all night. the doors to the rooms do not completely line up with the jambs, so there is a lot of light that comes in from the hall, and hence, a lot of noise -- banging doors, elevators, drunks. i stay in NY every week for business and will not return here.",2,2,0,0
"A solid, average hotel
I have probably stayed in this hotel more than any other hotel in the country. It offers good sized rooms that are clean and reasonably priced. The location is good not great, and the design/look of the hotel and rooms is fine but could use an update. The staff has always been friendly and efficient. They have always been very accommodating of our small dog which is a big plus. The large open Atrium in the center is kept up well but acts as a giant amphitheater for the droves of children that are constantly running between the swimming pool and the Coy pond. This is an inevitability given that the hotel offers large multi-room suites for an affordable price (a large draw for families). Another positive is the daily breakfast. Lots of options, both typical continental fare as wells as some made to order hot items all included in the price of the room. Don't go expecting anything fancy but be assured that you will be staying at a well managed, clean and comfortable hotel.",3,3,0,0
"You can find better
The reason I chose this hotel was the location and price. The reviews also seemed to be favorable. However, I can say it was not that special. And sadly, it really doesn't take a fancy hotel or lots of glamour to make a hotel great. What really makes a great hotel is the customer service, and this is where the hotel is lacking. My family was in town for the RnR Marathon and both nights the a/c in our room shut off in the middle of the night. This ended up happening to 2 other rooms family was staying in. Front desk was unable to help. I requested a late check out a couple of days before we arrived, reconfirmed again upon check-in and again the night before. Yet after the race our room the door was locked. So when we approached Front Desk about re-keying our cards they gave us a hard time and told us they were not able to honor the late check-out. But luckily the lady who I had originally talked with made notes in the reservation, it was just a matter of getting that hag up at Front Desk to read it. To top it all off, in the wee hours of race day morning the smoke detector starts going off in the room...and won't stop. Had to call Front Desk where they first refused to remove it. They only did after raising hell that in a couple of short hours we were going to have to run 13.1 miles!! Next day nothing was comped; they essentially just threw their hands in the air and said they didn't care. Very disappointing customer service all the way around, physical location of the property is fine and cheap. But the price isn't so low that I can't find somewhere else that's better",2,2,0,0
"Fabulous Hotel and service!
We went to Chicago for the Johnny Mathis Christmas concert, so arrived on a Friday late afternoon and left Sunday night. We found out that this establishment has only been open for 6 months...they couldn't have impressed us more! From the moment you pull up, (valet parking is $48/day unlimited ins and outs - the parking ramp close by is $38/day...well worth the extra $10!) Hamza was an awesome bellboy and always greeted us with a smile. Check-in went smoothly and Juan was very helpful and upgraded us from a queen studio to a king suite for $40/night. Well worth it! The rooms are rich, modern, large, and have everything you need! The bathroom has a huge tile shower and a large soaking tub...and a cool TV built in the mirror :-) The bed is one of the most comfortable I've every slept in! The room darkening blinds worked so well (on a remote switch...cool!) that you couldn't tell when morning arrived! Christopher, at the front desk took care of finding us great places to eat (when we looked them up on tripadvisor, they were 30 and 31 out of 4560 restaurants in Chicago!) The location was great, just 2 blocks to the Magnificent Mile. We would highly recommend this hotel to everyone! Service and style were outstanding!",5,5,0,0
"Good location!
It is in a really convenient location. Walking distance from the time square.The staffs were very friendly too. Not a lot of space in the room. The bathroom was not very clean. This hotel is only good for one or two night stay to visit NYC and time square.",2,4,2,2
"a wannabe 5 star..
The hallway was dated with obvious previous water damage, the suit 1732 that we paid $600 a night had such a dirty carpet, that my feet were black by the end of the day. Every time somebody above us flushed their toilet we could here it. Breakfast buffet had a poor selection for the price paid. ($22) The door that is suppose to separate living/sleeping areas was creaking and useless since it didn't conceal any noise from the living room at all, if not added more. The housekeeping were rude and pushy - especially when trying to deliver ice we didn't ask for (for tips) at 9 pm! Didn't receive even one free bottle of water! Friendly staff, for the price would not stay again. Grand Hyatt is just across the street!",2,2,0,0
"Would highly not recommend
Great location and decent price led us to book here. Rude front desk employees led us to walk out of the lobby and find another place to stay the night. Was asked by the only employee at the front desk (when the three of us first arrived) to sit down and wait three times for the shift to change, even though we had a reservation. I had a migraine that night, and my main priority was to lie down and not vomit in the lobby; our party was there between 10 pm and 10:30 pm as the shift changed and I sat in the lobby with my head between my knees. The woman who was replacing the first employee also told us to sit and wait, even after I explained our situation. They spoke to us in a condescending manner, as if we were children and wasting their time. We also did not have access to a vehicle. I am afraid we may have been treated the way we were because of our age (21-23), even though we had already paid for the room. Honestly, I have never been treated worse by complete strangers before in my life. I'd recommend sleeping in your car before booking at this hotel.",1,1,0,0
"Wait until the renovation is finished
It's a total disaster, and work starts early. And based on what I saw it's going to be a long time until they're finished. On the upside, the rooms are being redecorated, apparently.
Also, if you're sensitive to the noise from the airplanes taking off, this is NOT the place for you. The planes are LOUD, making any conversation outside pretty much impossible.",2,2,0,0
"Great place to stay
We stayed over the Cinco de Mayo weekend and had a fantastic time! The rooms were clean and well kept, with great housekeeping service. Fluffy pillows were a must and I was so pleased they accommodated my request for extras. The doormen and concierge were very friendly and helpful, guiding us through our travels and recommending places to eat. A definite ""must stay"" in my book.",5,5,0,0
"Perfect Place to Stay in Dallas
We came to Dallas for a doctors appointment. We were happy to find a full kitchen. Staff was very friendly. The room was clean and quiet. We will stay here again.",5,5,0,0
"Dallas market ""First Monday"" This is good for quick stay
I've written about this place improving and they have--for around $85 good mattress, sheets and a/c-- nothing fancy but reliable. Front parking lot is well lit and I feel safe.
 Breakfast has waffle machine, sausage w/biscuits, bagels etc. plus nice coffee. if you're in a hurry or too tired to search for restaurant there is a Denny's across the street.
The cable is limited--no AMC so no Mad men on Sunday nights sigh--The auto exhaust fans in bathrooms are VERY loud. King size beds have small sofa and writing desks which are helpful.",3,4,1,1
"Lovely hotel with spectacular views and superb service
My only disappointment was that I didn't have more time to enjoy the spa and restaurants as I was in meetings all day/night. The concierge was excellent and the entire staff is friendly and professional. The rooms are comfortable, especially the bed and pillows, and well appointed.",5,5,0,0
"Excellent service. Amazing property.
I stayed at the Palomar for many weeks between April - August 2012 while working on a project in the city. True to Kimpton, the rooms are comfortable and the decor is both unique and appealing, yet it is the staff that makes this Palomar stand out in my experience. From regular emails from Jake at the front desk, good recommendations and chats with the always smiling Bobby, the concierge, to friendly, pleasant, and helpful Bleu, Colin, and Jean Paul at the door, the staff goes above and beyond to welcome you, make your stay enjoyable/memorable, and get to know you!",5,5,0,0
"Downgraded service
we spent 5 nights in donovan house mid july. This was my 5th time staying in donovan house. In previous stays i was always satisfied with the service and the quality of overall room. ı have learnt that they were sold to kimpton hotels last year. In my opinion this change made donovan house more of a regular 4 star hotel than being a boutigue and attentive hotel. I had a feeling that they lost their detail oriented approach existed in my previous visits. however the pool and comfortable rooms will make me give one more try on donovan house on my future visit to dc hoping that my negative feeling was just the bad weather in dc during our visit...",3,4,1,1
"Texas size hospitality in the middle of NYC
I cannot say enough about the high quality of customer service that I recieved on a May 2012 visit. At the front desk Melissa was a god-send in working through a difficult situation and provided clear, direct and compassionate assistance. In the breakfast area, Steven went beyond the pale to ensure that every morsel of food that was served was hot, fresh and delicious. Housekeeping was invaluable in promptly locating a lost iPhone, credit cards and DL. Superior housekeeping services with genuine hospitality was delivered by Virgin. Everyone of these beautiful people saved my NYC expierence. Moreover, the location, access, and neighborhood make this an excellent choice for visitors. I agree with Stefanie T that these are moderate and not deluxe accommodations but with all other factors in mind, you would be hard pressed to find any better deal in mid-town (n) New York City.",5,5,0,0
"the best of the worst
This is one of those times where you get what you pay for. This place is cheaper than other places closer to downtown. You are going to experience the difference in quality though. It isn't in a really nice area. The hotel itself has things damaged and missing and it doesn't look there is anyone making any attempt at fixing anything. I dealt with Linette, who was incredibly rude on the phone. She would assume to know your question and start answering before you can finish. She did this to me three times, not giving me an answer to my actual question each time. When I then asked her to please wait till I finish my question, she got an attitude and told me it was my fault and that she was telling me what I needed to know. Clearly you aren't lady if I keep trying to ask my question. When I asked to speak to the manager she would just transfer me to the main recorded greeting. She transferred me to this greeting four times. I finally asked her to just tell me the name of the manager, Ujwalla Mulik, and asked that she have the manager call me. I have yet to hear from the manager, and every time I call the manager is magically never there. It's a shame, I really needed a room for three months, guess I'll just pay more somewhere else, at least I'll have a nicer place to stay.",2,1,-1,1
"Falls short
The Hotel Wilshire aspires to be a hip, cutting-edge hotspot, but it lacks several vital elements. Foremost, the service -- while mostly friendly -- is absent-minded and painfully, shockingly slow. Questions like ""may I have an iced green tea?"" are met with bewilderment instead of ""I could bring you a hot green tea and a glass of ice, would that work?"" The rooftop would be great if the food served up there wasn't so greasy and tasteless. There are very few light options which is unusual in LA. While the rooms are modern and clean, albeit generic, the hallways are old-fashioned and depressing. The lack of a gym is also disappointing for a hotel that markets itself as luxurious. All in all, The Hotel Wilshire feels like a ""wannabe"". It does not achieve what it promises. However, I will applaud them for their eco-friendless, that is always a good thing, no matter what else the hotel is missing.",2,2,0,0
"Lovely small hotel on the beach
Great hotel right on Pacific Beach. Rooms were great and bikes were provided for free to cruise the beachside footpath. Rates were quite expensive but you're paying for the excellent location. We would have no hesitation staying here again if we return to San Diego and wanted to stay by the beach.",5,5,0,0
"what a dump!
Had a terrible experience with this hotel. I was very impressed with reviews on the website, the truth of the matter is my experience was no where near the reviews...makes me believe that the motel must be very actively feeding in its own reviews.
First the room i was given had a funny smell, i did notice that there were cancer ridden medical patients to which i have no problem, my problem is an unhygeinic environment, the sheets were discoloured, pale, torn in some places and smelt fishy. Towels were better quality though.
The curtains were filthy and you could see grime on them. The next morning on my way to breakfast i saw a lady, looked like staff carrying filthy towels ( bloodied) and bed linen together. God help if they are being washed with all the other linen. I am going to report this entire fiasco to the health authorities to inspect this motel.
staff were friendly though, i did see a lot of smiling faces around. But overall its a dump. if you are going to pay 50 plus bucks and stay in an unhygeinic place its not worth it.",1,1,0,0
"Average Hilton hotel
Stayed here for business for a couple of days and the hotel had everything you could expect from a Hilton hotel. The service was very good and I got a friendly greeting at the front desk.
Got a room at the 20'th floor with a nice view of the waterfront. The room was pretty old but it was clean. The doors at the hotel was a bit noisy and every time someone slammed the door shut in the corridor I woke up.
The breakfast was served at the top floor and you could enjoy your breakfast with a stunning view of Seattle.",3,3,0,0
"Perfect!
This is our third stay at Ink48. The staff is friendly and go out of their way to make sure our stay is perfect. The rooms are comfortable and the vibe is not pretentious. Our dog loved her stay and received a lot of attention from fellow guests as she passed through the lobby.",5,5,0,0
"Smelly Sheets and Towels
I would have given this hotel 4 stars but the stench from the sheets and towels as gross. In speaking with one of the people from Housekeeping, she noted that they had gotten a lot of complaints about the odor. She said that they had changed laundry companies and the new company used ""recycled"" water and that is what they think was causing the smell. I don't know what recycled water is but that didn't make me feel better.
The hotel is centrally located and was within walking distance of so many New York attractions. The staff was very friendly and helpful whenever I had a question.",2,2,0,0
"Very Loud & Extremely Close
Wow. I've never, ever been in a room where I can hear EVERY word and all other sounds (you can imagine) through the wall next door. It was like having no wall at all between hotel beds, which was both amusing and sucked at the same time. (No pun intended.) The street below and the hotels nearby are party central, and the trains & metro are loud as well. The only 2 good things about this hotel were the super cool Game of Thrones decorated elevators, and the bridge to Petco Park. Unfortunately, only the bridge remains.",2,2,0,0
"Good for where it is
Stayed one night, only slept here. Check-in quick and easy. Bed was comfortable, room was adequate for one person. Shower a silly little dribble not sure what that was about. Great location. Few blocks south of Grand Central. Rate was a little high but in comparison to other NYC places, was a good deal.",3,4,1,1
"Great Location, About it.
The photos of the rooms on this website surely exaggerate the quality of the rooms. My friend and I checked in very late after the Nicki Minaj concert because we needed a place to crash. It was unbelievably hot in the building, especially in our room. We were on the 4th floor of the hotel. The cable in our room was dysfunctional, the bathroom cieling looked like it was completely deteriorating and the bathroom in general was gross. Behind the toilet was white tape to try and cover up some type of water damage. There was rust debris in the corners of the bathroom and the carpet was ABSOLUTELY FILTHY. It was an indoor/outdoor carpet that was supposed to be tan but had black stains ALL over it. The under side of my bed was falling apart and there were shards of wood underneath the bed from where it had busted. If it weren't for the location of this hotel I wouldn't have payed $20 a night for it. A plus though, (on the outside) the trees are decorated with beautiful bright blue christmas style lights. Safe area to crash, that's about it. Oh, and staff was very helpful.",2,1,-1,1
"No idea where everyone else stayed
I have no idea what hotel others are talking about but the Amsterdam Court for us was a major disappointment, so much so that we actually gave up our room, checked out early and went somewhere else.
Where to begin? Firstly, the website photos look nothing like the actual building. Its dark and cramped. We stayed on the second floor, with a room facing inwards (no view). The lifts were old and slow which was an indicator of the quality to come. The hallway is faded and worn, with stained paint and it is in need of decoration. To say that the building smells of cigarettes is an understatement, in fact it smelt so much (we're non-smokers) that upon opening the suit case after leaving we could still smell old stale cigarettes.
The room itself offered no improvement. It was tiny, with 2 feet of clearance around the entire queen sized bed (even less by the far wall); the bedside lamp would not stay on. The bathroom was so laughably small that your knees would touch the door if you wanted to use the loo. the bath itself was so engrained with dirt that even though it might have been cleaned it certainly didn't look it. The shower took a good few minutes to heat up and was never hotter than warm. 
The radiator in the room would vent and make a loud hissing noise every 5 minutes (it must date from the 1950s) interrupting sleep. The air conditioner sounded like a articulated lorry pulling a heavy load. The bedding was old and scratchy, and the mattress about as soft as hardboard. 
I really can’t find many positives at all, the room was in such desperate need of refurbishment that we felt like we were in out dated student accommodation.
The staff were, however, fine and we can’t find fault there.
I am not a fussy person but I was embarrassed to have booked such a sorry state of a hotel. We didnt event take holiday photos in the room we were so ashamed. Seriously, keep your expecations low.
trust me, go somewhere else. this is 2 star accommodation, nothing more.",2,1,-1,1
"Love the staff, hate the location
I am a business traveler and have a client who uses this hotel. for meetings The staff are very friendly and helpful, there is access to the Skyway and the hotel is clean and has good amenities. The only negative is that there is no local transportation provided by the hotel. It's not easy to walk around the area, and though is is near the San Marco arts area, I wouldn't walk there alone at night from the hotel. So, if you can't get somewhere on the Skyway, there's no easy way to get around without a car, and the Skyway closes at 9:00. Guests without cars would benefit from an area shuttle provided by the hotel, at least in the evenings if not all day.",4,4,0,0
"""Absolutely Horrible""
My family and I were going Dallas for a Memorial Day weekend trip. I have stayed at several different Crowne Plaza Hotels in the past and have had excellent experiences. Unfortunately, I cannot say the same for this one. 
The first night, we arrived late, around 11:00 p.m. We checked in and found that the air conditioner was not on in our room so we turned it on high. Much to our surprise, the room never cooled off the entire night. We went to the front desk the next morning and spoke w/Nicole (who was very apologetic and very nice). However, she had a entire sheet of ""issues"" from customers to deal with from the previous night. For our inconvenience she gave us complimentary breakfast in the hotel restaurant and sent someone to our room to ""fix"" the air conditioner. He came to the room, worked on it for about 10 mintutes and said it would be fine. We left for the day and returned approximately 6 hours later to a sauna. We again went to the front desk regarding the air conditioner. 
They moved us to another room which was equally as hot. Upon approaching the front desk regarding this, the 2 gentlemen working the desk were very rude and stated they would have someone come up and ""look"" at it. We waited over an hour and no one showed up. We went back to the desk and advised we were leaving and asked when someone might be coming to look at the air. The older gentlemen (name unknown) very rudely stated that would get to now. When we returned a couple of hours later and inquired about the air at the desk, we were informed by Michael and the older gentleman that there was nothing wrong with it. So again, a 2nd night of misery. 
On Saturday, we decided we would go cool off in the indoor pool. Yet, another disappointment. It was like stepping into a bathtub of hot water! It was every bit of 90 degrees. Usually kids will swim in any water conditions but the kids that were at the pool were jumping in and getting right back out because the water was so hot. It felt more like a hot tub than a swimming pool. We literally were sitting on the steps of the pool sweating. It was absolutely horrible! 
Nicole was the only nice, polite and sympathetic front desk staff that we encountered at this hotel. The restaurant staff was awful. We ate breakfast at the hotel both days and the wait staff was horrible both days. The chef that was on duty on Saturday was very rude and hateful. He was short and snappy with everyone that I heard him speak to. However, the lady chef that was on duty Sunday morning was very nice, polite and very friendly.
Overall, it was very unpleasant stay and I will not return to this hotel and will not recommend it to any of my friends or family.",2,2,0,0
"One great night!
Another couple and my wife and I spent the night at this Doubletree as our flight from Sea-Tac airport departed quite early the next morning. From the moment we approached the desk and were greated by one of the friendliest desk clerks we've met, through the time we had to depart the next morning, we felt relaxed. We have stayed at places more expensive than this place that weren't nearly as relaxing. The patrons sitting in the bar were even friendly! Our rooms were rather spacious for what we asked for, just for the one night. Not sure what more anyone could ask for: clean and spacious rooms, comfortable both in and out of the beds, and color schemes set to help us relax.",5,5,0,0
"Nice central hotel with good breakfast
We stayed 9 days at the Park South Hotel and were quite happy with the Stay.
We got a ""handicap room"" with a king size bed so the room was quite large. Everything was working fine, with nice chairs, bed, table and bath room plus a quite big flat screen in front of the bed.
The Breakfast was great from a NY standard - nothing like a good breakfast in a northen European hotel - but from a NY hotel this is the best I have seen. It included a large selection of bagels, croissants, danish, bread, 3 kind of sliced cheese, ham, peparoni, fruits, some serial and hard boiled egg. 
The hotel is old and so is the inside and furniture - but everything works.
The employees were very helpfull, smiling and they liked to please their customers.
The location is right between downtown and central park and line 6 in the subway is less than 50 meters from the hotel. Empire, 5th Avenue and Union Square is within 5-10 min walking distance.
The only complaint was that one of the 2 elevators was beeing repaired (for all 9 days...) so the remaining elevator was quite busy which gave some waiting time.",4,4,0,0
"did not live up to my expectations
we stayed at the Roosevelt from the 25th November to the 2nd December, on entering the hotel the lobby is stunning. The check in staff not very pleasant. the rooms poor quality small dated bathroom the bath tub was chipped and the hot water ran a dirty brown colour, I reported this but nothing seemed to be done as still ran brown on our day of leaving. The dust was thick enough on the clock alarm to write my name. The seating area at the back of the lobby had rubish on tables and the carpet needed vacumed. We had two room as this was a family holiday to celerbrate my 50th birthday,if had not been for the hotels location i would have had a very unremberable holiday. I would not stay in this hotel again, or recomend it to any one, this was our second visit to New York and will not be our last.",2,2,0,0
"Only stay here if you want to pick up a cocaine addiction.
My wife,son and I decided we would book this hotel for our trip to seaworld,The price was good..But thats where the good experience ended,when we first came to check in,there was no lobby,and nothing but a very rude woman,behind bulletproof glass to check in with. It was extremely seedy,nothing about the place felt safe,and I didnt feel comfertable having my son spend the night there.
The only people who are staying here,clearly LIVE here,because they have most likely been kicked out of there previous resident for DRUG POSSESSION,we checked out 15 minutes after we checked in,and were refused a refund,we decided to dish out the money and stay at the holiday inn across the street, completely OPPOSITE Experience,its worth the money to not step on used needles or get shot at.
And on top of everything else,there were people standing in the parking lot, whistling at us and smoking weed when we were leaving.",1,1,0,0
"Excellent Homewood Suites
This newer Homewood is an excellent suite hotel in Philadelphia. The facility has used current ""green"" & up to date technology for its rooms. The beds are very comfortable which is important. Guests have use of an exercise room, pool and business center. The hotel provides a breakfast and midweek light suppers.The staff are great--capable, professional and certainly make guests feel welcome. The bonuses of this hotel include having the bus 21 from center city stop at the hotel entrance and the 21 bus is 1 block away for trips to center city and Philadelphia's fine attractions. The subway is 3 blocks away.One block away is the supermarket Fresh Grocer. Keep up the good work!",5,5,0,0
"Fine stay
Recently spent 5 days at PHX-North and had a delightful stay. The room was what I expected - spacious living area and usual 2 queen bedroom. While bathroom was not something that a designer would love, it was more than adequate. Decor was older, but all was in good order. 
Breakfast was outstanding and the evening reception was a welcome respite. Stayed during Spring Training so the banter was raised a notch. Grounds are beautiful and large pool is the focal point. Only issue is that chairs are limited and go quickly in the am. Exercise room was ok. Not a gym, but sufficient to challenge anyone. 
Like other have written, stay away from the highway!
Would go back again.",4,4,0,0
"Bargain Hotel Steps Away From Downtown.
I travel to Denver a few times each year on business and have typically stayed downtown at the Westin, Hyatt Regency or Sheraton. This time the rates were way up at those hotel and I stayed here for the price they offered. First off, whatever they do to train their front desk staff....they should be given big kudos. They were always friendly, helpful and were great at making suggestions. While the hotel has had a makeover, don't expect luxury or fine finishes. It is modest in the accommodations. The rooms, hallway and lobby are newer and traditional. This hotel was built sometime in the late sixties so the ceilings are low (I'm 6'3), and the sink felt like it was made for children I had to bend so low. But overall, this is a great value. Quiet, comfortable and just around the corner from the newer Uptown restaurants. I was able to walk to the convention center in 20 min. Plus, there is good parking (almost all metered or 2 hour) around the neighborhood which seems to be the new happening area. I probably won't stay here next time, but its due to my own personal preference in accommodations. The reviews about hot water are also true..you need to let it run a good 5 minutes before you get in the shower. Also, the gym on the 15th floor is quite good.",3,4,1,1
"Overpriced and really old and tired
We stayed one night in Mayand paid $160 for the night and were so disappointed, I have stayed in better back packers, the carpets were stained, bedding grey and were not even advised that there were coffee and tea making facilities downstairs.",1,2,1,1
"There are better places.
I checked in on Wednesday night about 9:30pm and both women working were not very pleasant. Parking was $8 a night and there were no available parking near our actual room. We had to park in front of the hotel when our room was all the way in the back of the whole complex. Fine but we shouldnt have to pay to walk a mile to our room. The room itself was fine. Everything worked good. Comforter did not seem clean so we did not use it. The rooms are pretty small. Then at 7 in the morning they had their lawn guys right outside the room with their loud machinery trimming bushes. This should have been done at a later time, not when people are trying to sleep. I recommend the Comfort Inn and Suites on the other side of the freeway. WAYYYY better for not much difference in price.",2,2,0,0
"Horrible
- Mold in bath tub
- No wash cloths
- Smell in room
- No A/C - Has to keep windows open to stay cool
- Bad TV picture
- Wifi - very slow and unreliable
- Clocks set to wrong time
- Elevators made a lot of noise and felt unsafe, used the stairs 
-",2,1,-1,1
"Don't put money before your welfare
I understand everyone wants to save a few bucks, but save it on something else apart from the room.
Reasons not to stay:
1) They turn away people who have booking, even those with printed ones.
2) There ""safe"" is a white manilla folder in an unlocked filing cabinet
3) Shared bathrooms are filthy
4) Bedrooms are so filthy you don't want to sleep
5) Obnoxious hosts who count on people not returning.",1,1,0,0
"Okay for the Priceline price
I chose ""name your own price"" on Priceline and got the room for under $90. It is rated a 3.5*. The location is great. It's walking distance to restaurants and if you really don't mind walking, you can walk down to the historic sites. If not, a cab ride is only about $7. It's very close to many restaurants and bars so there are choices for everyone. I didn't like the size of the rooms. They may be only as big as a cruise ship room (if that). I felt there was no room to move around. The rooms were also so thin, I could hear conversations taking place next door. Maybe it was just my timing because I swear that my floor was the gathering area for everyone going out to party over the weekend; as a result, I could hear the conversations of people congregating in the hall. The overall service (front desk, valet) was good.",3,3,0,0
"Dirty bathroom and poor service.
I stayed in this hotel for the weekend of Easter. Check-in was cold, show your credit card to get a smile. The room (1003) is tiny but it is common to new york. What is less common for a W is dirt in the bathroom: hair in the sink, hair on the bag of the dry hair, dust on the mirror, black marks on the wall, fan grill blackened and the interior the window was dirty too ... quite disappointed for a hotel of this standard. The concierge is no more lovely than the reception ... If you tell him that this is the first time you come to New York, do not expect that it would recommend something ... In short, book elsewhere!",1,1,0,0
"Service?
On the reservation sheet it said I would get a iron and ironing board, I had neither. I was on a business trip and planned to iron my clothes before I went to the meeting. I went to the desk and asked the man about it and he said that the rooms dont come with it but he has one. I then asked him what I should iron on and he said he had nothing good luck. That did nto start my trip off well.",2,2,0,0
"centrally located but small
you would expect more. central location but tiny rooms, little light, could get quite noisy. service is average. not adapted for business or families, maybe a short stay, touristic weekend. globally next time, I'll choose another one",2,3,1,1
"Wonderful winter escape!
My wife and I escaped a recent Rocky Mountain blizzard by spending a long weekend at the JW Desert Ridge Resort. Upon arrival, the lobby and grounds were a beautiful invitation to a relaxing weekend of luxury. At check in we had a delightful trainee who gave us an efficient and warm reception. Our room had a nice but somewhat obstructed view of the pool area and distant mountains. We used the small balcony frequently during our stay. The room itself was nicely appointed and the bath had both a shower and tub (although the tub was nothing special, the shower was delightfully invigorating). 
The grounds and facilities were impeccable during our entire stay. We enjoyed the expansive pool area (which was not at all crowded in this off season time) and hot tubs, and soaked in a bit of sun during the afternoon. We enjoyed a dinner at the Blue Sage the night we arrived, and at Roy's another evening and an afternoon of treatment at the Revive Spa on site (all reviewed separately). Throughout our stay the staff was delightful and professional.
There are also a number of other off site restaurant options just a mile or less away, but we enjoyed staying on site for most of our meals. The location is on the far north side of town, but we enjoyed being a bit out of the way. We also took a day trip to Sedona (which was beautiful but very touristy in town).
When some rowdy neighbors disturbed the peace Saturday evening, the whole incident was handled quickly and effectively by the staff. Nikki, the front desk manager, made up for the trouble the next day and we appreciate her efforts.
Overall, it was a relaxing time at a beautiful resort. This is what a JW is all about.",5,5,0,0
"Nice Location
great location because it is right at intersection of powell and california cable lines. very clean and comfortable hotel, but even the ""deluxe""rooms are small. too small for family of 4. Everything is in great shape though. Service was excellent. Everyone from concierge, front desk to housekeeping (thanks Joy!--i realized I left my glasses in our old room while I was in alcatraz, called the hotel, explained where i left them, and they were in our new room when we came back that night). Hotel dining is limited. ordered room service one night, fast and very good food. There is nothing inexpensive to walk to, but hop on the trolleys and you'll find places. Had morning coffee at cafe at fairmont around corner. Buy a muni pass if you are there even 1 day. totally worth it. Lower floor rooms on California side are to be avoided. loud. All in all, would probably stay again, if I received a good rate, or would try Huntington next door for location. Otherwise, stay in financial district near california line and you'll be fine. Llimited amenties and internet not included unless you pay corporate rate or are ambassador member. Parking is expensive. ONly had car for last night of 5 day stay.",4,3,-1,1
"Never disapoints!
My wife, our cat, and I have stayed at this La Quinta many times over the last 6-8 months. We find that it is one of the best hotels we have stayed at. The rooms are always clean. The staff is very friendly and helpful. Check in/out is usually very fast. Prices are also very reasonable (even when booking last minute). 
It is in a safe area located with other hotels and a small duck pod with fountain nearby. All rooms have nice flat screen TV’s and free wifi.
This hotel has a nice pool and hot tub area. It is by the interstate, but still very quiet. The beds are so comfortable too!
It is located in a quiet area off of JT Butler Blvd and I-95. Being set off the main road helps reduce the noise of the traffic. There are MANY fast food and gas stations located within .5 to 1 mile drive of the hotel. There is a huge shopping complex about 5 miles drive away. 
Overall, I recommend this hotel for its friendly staff, quiet, comfortable, and clean rooms, and its central location and ease of getting in and out.
Don’t forget, if you bring your pet, they stay for free too!!!",5,4,-1,1
"Great Price, Not a bad deal
My boyfriend and I stayed here for MLK weekend and enjoyed our stay. Yes, the rooms are small if you are in the double room but it didn't bother us. We took in the city and enjoyed coming back to a comfortable bed. They use an AC/heat combo in the wall to heat the room. It doesn't get extremely warm in the rooms but comfortable. The location is great and free continental breakfast at the cafe next door is always a plus!",4,4,0,0
"Disappointed
We booked this hotel after being pleased with the the Days Inn in Port Angeles, Wa. However, this hotel was a different experience. The mattress was flat, old and squeaky, it wasn't completely covered by a mattress pad and the sheets didn't completely cover it either, the blanket had what looked like burn holes in it (although we were in a non-smoking room) and the bedspread looked tattered. The water pressure was low both in the sink and the shower. They advertised a hot tub but it wasn't heated. There were a couple of large stains on the ironing board cover. There was packing material from a delivery that was left outside our door throughout the evening and past the time we checked out the next day. 
On the plus side, the room was very clean, the air conditioning unit looks new and operated very well, there's a nice deck area around the pool for sitting, and the lobby was spacious and pleasant looking. Unfortunately, the way they use the space in the lobby for breakfast had guests lining up for some time waiting to get food. They serve all the food (except the waffles) in a tiny little alcove that doesn't allow any flow of guests at all. You have to just stand and wait your turn. It would make more sense to me to move the two computers they have on the very long counter in the lobby to the little alcove and use the very long counter for the service of breakfast. That way guests could easily flow from one side to the other without creating a big back log. Or move the waffle makers to the alcove and move the rest of the food to the long counter that is being used by the two waffle makers.",2,2,0,0
"will not stay here or recommend this hotel
This hotel is in need of some serious updates. The room was big, The beds were comfortable but the carpet was very worn and I was hesitate to walk on it with bare feet.The wall paper is peeling and there were black marks on the walls and door. The most disappointing and frustrating thing about the stay was the poor water pressure and lukewarm water. After driving 5 hrs and getting in late, I was looking forward to a nice hot shower, but that didn't happen. I was glad that we were only staying 1 night and leaving in the morning, because I would have checked out and gone to another hotel. The nosie level was pretty high to. You could hear people walking down the hall and waking up in the mornings.",2,2,0,0
"Where is the management?
I booked this hotel following a great review by Conde Nast. We drove to the front door and were ignored by the doorman who continued his conversation with a friend. He eventually ambled over without any enthusiasm or polite greeting. The check in staff were much more pleasant but when we went to access the elevator, the bell boy, with our cases on his cart, stood by watching us struggle to press the call button with our arms full of hand luggage. The carpets in the entrance hall and elevator are grubby and the glass on the door into the much vaunted Cruise Bar was smeared. So far, so poor. Aren't first impressions so important?
Ok the room, clean. The good sized king bed had only three pillows and one of the sheets had a tear in it. The bathroom, clean. The plug in one sink was stuck requiring it to be accessed from underneath to empty. The shower, attractive glass stall, could only be turned on by standing in front which of course meant you got wet. The head was angled so that unless the door was closed the water spilled on to the floor. The hand held shower over the bath leaked on to the floor whilst the bath was filling unless it was placed in the bath.
All of this was irritating but we were only staying one night. I thought that I would mention these glitches when we checked out. Of course the front desk staff would ask if we had enjoyed our stay. They didn't which is why I am committing my findings to this review. To cap it all, the doorman as we left was so elderly, although charming, that my husband felt obliged to stow our bags in the trunk.
PS Don't bother with breakfast",2,2,0,0
"Very outdated rooms
I was extremely disappointed of the condition of the rooms at this property. Ugly old tan brown carpet, furniture that is extremely dirty with large spots, holes in the bed comforters, dusty, and plate covers missing on the wall for phone & power. It's time for a REMODEL...",2,2,0,0
"Very Modern and Upscale
My wife and I spent one night at The Grand Hyatt on a weekend trip to New York City. We arrived at Grand Central Terminal at 10:15 AM, which is right next door to the hotel. We were booked on a tour at noon, so we wanted to drop our luggage off at the hotel first, even though we didn't expect our room to be ready. Surprisingly, we learned out room was ready for occupancy. Our checkin went very smoothly. My wife and I were very impressed with the lobby. It was extremely spacious , and it was obvious, from just looking at the lobby alone, this hotel was very upscale. When we opened the door to our room, the lights went on automatically. Our room was small, but it was clean and modern looking. The lighting was all bush button, and it took a scientist to figure out its operation. Our room was equipped with a refrigerator. Our bed was queen size, and it was very comfortable. Both my wife and I slept soundly that night. I have 2 complaints. My first complaint was with the bathroom. There is a shelf built over the sink. When I shave, I put my head down and wet my face. I had a very difficult time doing so, because the shelf was an obstruction. Second, there is a fee for the internet. Our checkout the next day went very smoothly. Prior to leaving, my wife and I wanted to leave our luggage at the hotel for the day. Everyone else had the same idea, as the line for luggage checking was very long. There was a $2 fee per bag, but I had no complaints here due to the number of bags that checked each day.",4,5,1,1
"Not Nice!!!
Don't waste your money or time there. Small rooms for the price, very dark. Parking is too blocks away so you kind of have to pay for the valet parking, plus pay the valets tips. The rooms are small and dark, so you can't tell if there quit clean. Bathroom is so tiny. The beds suck!! My husband and I kept walking into the bed frame cause they stick out so much and plus its so dim in there, can't see were your walking. What disappointment for the price, waste of your money!!",1,2,1,1
"Just one night
Stayed on our way back from trip to California. Daughter wanted to see Seattle the next morn. before going home to B.C. Had the dog with us so we decided to stay at the La Quinta. This was on Jan 1, 2012. The girl at the front desk was very nice. New at hotel traveling with a dog. Was happy to learn they did not charge extra for our 6 mo old pup. Charged $25 or more other places. The price was right but it is true the place is pretty run down. Needs new carpet especially in the halls. Windows real dirty could hardly see the airport. Bad lighting in the rooms. Standard breakfast. The area to let your dog go was covenient and there was bags provided. Come on people pick up after your dogs! I have to say though one reason might be that they put the pags as far away from the doors as possible and you have to walk across the grass to get one. Meanwhile trying to walk through the grass at night and stepping in stuff that others didn't bother to clean up after their dogs. might help to move the bags closer? Would only stay again because I had my dog and if the price was right.",3,1,-2,2
"Adequate
The location is convenient, the staff was friendly, the room was clean.
I’ve staying a several other Homewood Suites and on a relative basis, this property is weaker than average. The AC unit in our suite was quite loud; the plastic cover was obviously loose and was rattling. I lifted the cover completely off which stopped the noise.
We were on the third floor (of four floors). Basic movements from the room above us were easily noticeable (actually woke me up). Makes me wonder if this property was something else previously…I’ve never had that issue with more recently built Homewood Suites. I’d ask for a room on the fourth floor to avoid that issue.
Room size was surprisingly small compared to other Homewood Suites. Based on the pictures from the website and TripAdvisor, I think we got a smaller than average King Suite.
As noted in other reviews, room location is important. The front of the hotel faces I-10, so rooms facing the front will be noisy, as reported in other reviews. Our room faced the back of the hotel; while the view leaves a bit to be desired (pic attached), it was very quiet and was probably the better location.
The elevator location is a bit odd…in the back of the hotel. Depending on what you prefer, bear that in mind. Probably explains why guests use the back doors as noted in some prior reviews, so beware of that if you get a first floor room in the back.
Breakfast was more than adequate, with eggs, ham, French toast, potatoes, breads/pastries, fruits, etc.",3,3,0,0
"Happy hour""
Stayed 2 nights at this beautiful hotel while in Charlotte for the color run. Check in was seamless. Room was great size. Had a king size bed. Bathroom was standard. Clean but standard. Furniture in living area was in good shape. We had a total of 5 rooms, a few had an odd odor but, a few sprays of air freshened and it was gone. My favorite thing about Embassay Suites is happy hour and breakfast. Happy hour had snacks both nights, chips and salsa one night and peanuts another. The drinks were flowing though, I had diet coke. Breakfast is amazing...... Parking was included which is a nice bonus. Check out was quick and easy. It was a nice hotel, a great price, good location and we had a wonderful time.",5,4,-1,1
"Reasonable hotel.
When I arrived at The Holiday Inn Historic District after a nine hour coach journey from Niagara Falls I was allocated a room on the third floor.The room looked out on to the street at the front of the hotel.After waiting for about half an hour for my luggage,an apologetic porter finally arrived at my room with it.The room was clean,tidy and very spacious with a large bed,wide screen TV,
Coffee maker and Iron/Ironboard.The en-suite had a bath/shower,hairdryer and was well supplied with fresh towels.The flow of hot and cold water from the Faucet/Tap was very weak and I would have liked there to have been a more powerful flow.I stayed for one night only and I did not have breakfast as I thought,for the choice,it was quite expensive.
The hotel is within reasonable walking distance from many of Philadelphia's Historic attractions.",3,3,0,0
"Did not live up to expectations & poor customer information
Having stayed at a number of American Historical hotels we decided to opt for the Waldorf on our recent visit to New York. 
On the good side, the room was not too small (2 queens, 2 adults and a 15 year old), clean and the beds were comfortable. However, due to building work on the front entrance we didn't have a good view of New York due to scaffolding, but this building work did not impact on our stay apart from having to use the back entrance on a number of occasions. The concierge was very helpful for restaurants etc 
We never ate at the hotel, however on returning from a long day sight seeing thought we would like a cocktail in the bar. It was only 9.30pm and the bar was shut! 
On another issue, on checking in, as is routine we were asked for a card. Perhaps with hindsight we should have used a credit card but instead used our pre-paid travel card as security. At no point during the check in process did the receptionist advise how much would be ""held"" on this card. We did not use any of the hotels services and assumed, foolishly, that nothing would be taken. 
It was only some 10 days later (having only stayed 5 days at the Waldorf) that this particular card was refused and it transpired that the hotel had taken a $500 ""pending"" amount which, to date, still has not been reimbursed, even though we are back in England!
We initially tried to call the hotel whilst still in America, but were kept hanging on without help or offering to be called back. Emails have never been answered and consequently I feel the service is shocking. Even a response to advise why there had been a delay would have been helpful. 
I feel very let down as I was looking forward to staying at this hotel during our visit and, by comparison to the other hotels we stayed in was the worst!",2,1,-1,1
"Never again
The only good thing was the location. The room was very small and poorly maintained. No room ventilation system, I called the front desk asking how to regulate the temperature and was told that there is only a unit for the entire floor, so the front desk person would come up and adjust it down the hall. Temperature outside was 80 plus degrees. after an hour and half I called again and asked when they would be coming up to make the ajustment, was told already did and when they had time would come up again and make another adjustment. I thought I would suffocate, it was so hot and no air. Windows painted shut. The cleaning people had left some of their supplies in our room. Front lobby shabby. What a poor impression of Philadelphia !!",2,2,0,0
"Decent for the price.
Going into this Motel, I wasn't expecting much because of the price and the fact that it is a Motel. I was pleasantly surprised when I opened the door and saw how nicely the room was decorated, and that the room wasn't as small as it could have been. The bathroom was very nice with a granite shower that was very pretty. The only negative thing was an unpleasant odor in the room, a slightly fishy smell that was sort of offputting but we sprayed some perfume a couple of times so it wouldn't be as bad. All in all this Motel was decent for the price, and there is a really nifty bar across the street and a Jack in the box right next to that for some midnight tacos lol.",3,3,0,0
"Clean / Friendly / centrally located !
Only stayed one night to go to the theatre . Its very well located in downtown , close to many attractions & restaurants ... cute little hotel !",4,4,0,0
"Nice lobby area, housekeeping needs improvement
We really liked the open lobby and breakfast area. The check-in was superfast, friendly and easy with some cookies also. I wish the person at the desk had warned us when we told him where we had parked that our car would be covered in clothes dryer lint when we left, though. Don't park right outside the lower doorway. Also our bathroom came with a wet used washcloth hanging over the shower curtain and only one bath towel. We were offered another room or a towel delivery and we took a new room since we couldn't be sure what else had not been attended to in the bathroom. We hadn't unpacked, so the switch was fairly easy, but I think some small token to make up for the inconvenience would have set things right. I generally love this chain of hotels, but the bathroom was much smaller than usual as well as the room. Beds comfy, air conditioning great. Breakfast staff couldn't keep up with rush, but plenty of tables. I think we will try another hotel in this area next time. Maybe it is a little understaffed at the moment. My rating is mostly based on comparison with other Holiday Inn Expresses as far as room quality, cleanliness and value.",3,3,0,0
"Dissapointed
I was disappointed in the hotel at my recent stay June, 2012.
I was surprised how difficult the check out process was. The clerk was confused and distracted. She was working with a colleague who was addressing an overcharge of another guest who was charged for 3 nights instead of 1 as she overcharged us for parking. The check out process took too much time and interfered with our ability to get to the airport.
The absence of a coffee maker in the room was a surprise. The bathroom had limited shelf space.The hotel is very attractive and pricey. The cleaning staff was friendly and the waiting service in the dining room was excellent.
The hotel failed to accomplish basics of hospitality with such an emphasis on decoration and appearance.",2,3,1,1
"Good hotel
We stayed to the Intercontinental returning from a family holiday to Arizona ( stop over)
We checked in very late at nite and everything was fast and smooth, front desk offered a good deal for a suite upgrade since we travel with 2 kids.
Suite was a great option since had separate living room with sofa-bed and main bedroom with bathroom (very big) therefore we enjoyed some privacy and extra space for all the bags.
Room are clean and very well equipped. Decor is nice and classic unless the hotel could even improve and restyle the bathrooms that looked a bit dated.
Location is perfect on Micthigan Avenue and view from high floor magnificent!
We stayed at other property in Chicago (5 star) but we were not disappointed from the Intercontinental and we would return again.",4,4,0,0
"Great hotel and location
I am very particular about the hotels that I choose and feel fortunate to have found the Oxford. With the exception of being ignored for five minutes at check-in while the desk clerk was on the phone (which I had forgotten until now), the service was superb. All of the staff were extremely helpful, friendly and very casual. The car service is a real bonus, saving a lot of money on taxis and time when I was too late to be able to walk.
The location is perfect, away from the highrise buildings and mega hotels of downtown. You could take all of your meals within a block or two and be very happy with the Denver restaurants. There are beautiful running and biking trails close by also. The walk to the convention center is a beautiful mile with options for different streets every day.
The ambiance of the hotel is homey, old Denver, casual. The room was very comfortable, clean and relatively quiet, especially for a 2nd floor close to street noise usually.
Nice business center, coffee available very early, free access to the spa next door, free selection of newspapers and free WI-fi. 
I absolutely recommend this hotel to anyone looking for a reasonably priced, small boutique hotel.",5,5,0,0
"Disappointed
Awesome location but mislead by hotels.com rating. Checked in late - greeting by the front desk was the best experience. The overall staff seem disinterested in actually helping the guests. I called the front desk early in the morning to move to a higher floor as the windows are pretty thin and the street noise thick. Desk said he'd call back - a couple hours later i went down for coffee to see the desk clerk relaxing in the lobby. Guess he didn't want to wake me. Generally speaking the hotel looked like it was once a great item but it's run down - the room was dirty the lobby was dirty, the elevators have been ridden hard and put away wet. My room had stains on the wall, dirty toilet, ripped carpet, dusty windows, and an antiquated ac system. Was really disappointed. I travel at least 90 days a year and it was one of the dirtiest hotels I've stayed in. It was as if nobody cared to pick up a piece of trash, wipe down the coffee machine (at least one nice perk was the free coffee) or make it seem like they liked working there and were happy to have guests. Will stay elsewhere next time..oh and the rate at 260 for a Sunday and 500 for a monday.. well let's just say i feel a bit ripped off and disappointed for what i paid for.",1,2,1,1
"Drake's Still Got It!
Pretty terrific stay if I do say so. Lots of friendly people working at the hotel to make certain you do not get overlooked. If you can afford the upgrade of the view, do it! Overlooks a great beach area of lake Michigan which is so fun to watch. Rooms are neat and clean and well done but this is an old, old hotel. Be ready for that! If you like sleek and modern this is not for you. If you like a regal feel you will enjoy. Also, very close to Michigan avenue shopping area.",4,5,1,1
"Under construction
We stayed there 3/8/12 after reading good reviews. We stay in NY hotels two or three times a year. The lobby is under renovation, They are using a side door and temporary front desk. The elevators are tiny, the halls narrow and the rooms are spartan. It's an old building in need of updating. Stay here during updating if you get a great rate. It was clean enough and the bed was okay. Noisy pipes and street noise were a sleep hindurance. I don't want to say don't stay there, but they should be offering deep discounts during transition.",2,3,1,1
"Meh
This Hotel should take a break, close the doors for a weeks and start from scratch. It needs a proper cleaning, the bathtub needs bleach, there is mould growing in the bathroom, the carpets are stained, the sheets and matress was clean but the fleece had so many holes that I didn't count.
There is rust on the radiators and around the bathroom lamp, everything is grubby sticky and it doesn't look like the housekeeping does more than change the sheets and a quick hoover before the give the room to the next arrival. 
Shame as the location is good, next to Madioson Square Garden, Macy's and a few minutes walk to Times Square, the room size is adequate especially for New York. On a positive note the staff I dealt with were nice and helpful. I spent most of my time outside but this really is no place to return to.
I was first booked into room 1024A and it's beyond my imagination how anyone would actually stay there, it was so bad I asked for another room and I am not picky. The room I eventually stayed in was much better but but still below any acceptable standard.",2,2,0,0
"So-So
First the good: The hotel staff was extremely friendly and helpful. They tried to make our stay as nice as possible - going so far as to replace a noisy air conditioner in the room of one of our group. But no matter how hard they tried, they couldn't change the location or the state of the building.
The hotel is located in a rather sketchy area. It is an older hotel that has been only minimally updated. It was really hot when we were there, and the hallways are un-airconditioned and smelled of cigarette smoke. It had a tiny pool located in a room with windows that could not be opened. There was absolutely no place outside to sit, not even a bench. 
The beds were creaky and not particularly comfortable. The only sink had no counter space. Fortunately the housekeeper did keep our room clean. 
Breakfast was basically cold items or microwavable items. The one morning I had coffee, it was cold. 
They had freshly baked cookies in the afternoon which were good.",3,3,0,0
"We nearly died here! - The worst hotel experience of our lives!
I wont take long as i think Hotel Pennsylvania is like the door to hell! it wasted enough of our time sorting problems out we had from day 1 (if you can call it the first day of our holiday) i will be blunt and bullet point as they arose. 
- Rude check in staff which spoke little English nor listened to us
- No Wifi (as advertised)
- Dark and dingy corridors which i can only describe as something out of a horror film (very poorly maintained - wires hanging out of the ceiling - loose plug sockets, stains and bad smells. very rude housekeeping staff
- Room 1) - no electricity, tiny, view out of window resembled a prison courtyard, dirty sheets, over cramped with furniture which did not fit properly in the room (clearly cast offs) - called front desk to complain twice and to maintenance who were drilling loudly in the next room. no response - then an abrupt employee gave us a key to another room.
- Room 2) - slightly better, bigger and more spacious room, still not good and still dirty... however we chose to look on the bright side that it had a good view of Madison sq. garden. We took a few minutes to relax and ran the water to clean the dirty bath before we could use it - however before we knew it, we heard the sound of water (like a shower) start to get increasingly louder and all of a sudden the ceiling (like that in an office a suspended grid with tiles) started pouring with scalding water - we panicked and ran out onto the corridor shouting for help, we managed to drag most of our luggage (which luckily we hadn't really unpacked) out of the room to safety - the scalding water flooded the room in seconds and then began leaking into the neighboring rooms and rest of the corridor - we screamed for help and a female employee checking rooms down the hall acknowledged us very rudely and then dismissed our claims saying it wasn't her job to deal with floods even though the entire corridor and most of the rooms were under inches of scalding water. We stormed down to the front desk and had an argument with the front desk manager who told us to calm down - go and sit and wait for them to check. - after a lengthy wait he returned to shake our hand and apologise as he at first did not believe us!!
We were then escorted to an airline crew lounge where we were left to wait for hours. They kept us updated as they couldn't find the shut of valve for the water?! the whole experience was traumatizing and we wanted to be as far away from there as possible. They compensated our stay and upgraded us to a suit where the room was better but not much! We had lengthy debates with their rude security team over claiming for our belongings that had not made it out of the room and as a result were completely ruined. We were asked whilst still shaking from the shock of the ceiling collapsing in on us after moments of escaping to list all lost items - (as you can imagine this was next to impossible without being able to see what was left in the room) - i was then taken to it where the scene was still unsafe to be in and resembled a disaster movie - they had evacuated the whole of the floor and various workmen were there trying to clear the wreckage. All our items were gone - they had been scooped up along with all of their damaged furniture into a skip.
One last note - the continental breakfast room/business center on the 12th floor - was an utter waste of time as they had croissants and coffee - i don't see this being adequate breakfast for the amount you pay!!
The whole stay was just about bearable and i would advise NO ONE ever to stay here again - dont be fooled by the nice looking lobby because that is where it stops!",1,1,0,0
"Good value and well-located
This hotel was reasonably priced. My room was clean and comfortable and the staff were helpful and polite. There's a good little cafe/restaurant almost next door where you can buy an excellent breakfast. The hotel is right on the edge of the Tenderloin district but I didn't find that this was a problem. Just don't turn right and right again as you come out. I always turned left and went up the hill to get anywhere. It is close to the cable car route that will take you straight down to Fisherman's Wharf, although there is always a queue as it is the end of the line. Close to the cable car stop you can catch buses going down to the ferry terminal and all the piers. In the same place is also a great shopping centre with all your favourite shops and lots of eating places.",4,4,0,0
"Overall a good stay in a great location
The hotel is located in the theater district - orange line T-stop Tufts Medical Center is right across the street not even 2 minutes from the entrance. All the cultural venues are around the corner, and Chinatown/Downtown is about 5-10 minutes walk.
After reading a reviews, I have asked the lady at the check-in, if it would be possible to get a quite room due to the fact that I would be staying there for 3 weeks and study a lot for the January term. She was very friendly, changed by room to the 11th floor, and also have taken the time to show me the map of where the room lies to make sure that it would be ok (so I guess it all a matter of asking politely). 
The room has a nice size - its not the newest one and in some corners really outdated, but clean and for my purpose just fine. The bed was good, the desk had enough room to study and work, and the free wi-fi connection was a plus. However, it is not secured, so sending very important and private information might not be a good idea unless you have to do so ;-)
There is a small fridge in the room, where you can store some drinks and small foods. Coffee maker with normal and decaf coffee pads, and a vending and ice machine on each floor....
Only one negative - the air-conditioning/heat in the room is really old. When you turn it on and stay close to it (work desk right next to it), it will practically ""dry"" your skin ..... But I guess as European I am just not used to this old-fashioned types of heating systems :-D
P.S. All the staff I have approached in the 3 weeks I stayed there were VERY friendly and helpful - maybe the response you will get really depends on the way you talk to them :-)",4,3,-1,1
"Safe, clean and affordable
We stayed at this location for one week.
SERVICE: The afternoon/night staff were extremely sweet and always had a smile to share. Morning staff weren't nearly as warm and lacked the same enthusiasm and welcoming nature displayed by the afternoon/night staff. Room change requests were accommodated easily enough. Housekeeping was impeccable though they start early and can be loud.
LOCATION: Good neighborhood. Central location close enough to everything that you may need.
ROOMS: Rooms were clean and amply furnished with all the amenities you might expect. Room size varied considerably. My room was a wonderful size with ample room for all of my things and more. The couch was a pull-out and this came in handy on the night when a friend came to visit. Not all rooms come with a couch. The TV had enough channels to satisfy everyone. The kitchenette is perfect for those who want to eat-in although be warned that the stove can be finicky and may not work properly. Maintenance is prompt and will come to fix it within 5 minutes. 
A/C was great and kept me cool. Unfortunately, a really awful stench wafted in through the A/C unit two days in a row and little could get rid of the smell. Walls are not thick so if you happen to be roomed next to a group -for three nights I was housed in a room next door to four teenage boys who were part of a larger school group!- you will certainly hear them carrying on. 
BREAKFAST: I passed through the restaurant but never ate at there so I can't say much about it. Several of my colleagues seemed to be repeat customers so it's probably fine. 
VALUE FOR THE MONEY: You may be able to get a better bang for your buck elsewhere but if you are only staying for a night or two, this place will do. Safe, clean and affordable.",3,3,0,0
"Cockroaches
STAY AWAY!!!!!!!!!! We arrived at this hotel and the Individual who booked us in was extremely helpful and so we where excited to go and settle in to get ready to go back out again......the room however was extremely dated and would not even cover a 2 star hotel in the UK. There where marks all over the walls, hair in the bathroom and to top it off several hairs in the bed throw which made me feel instantly sick. The hotel was fully booked and they had no spare rooms so it was a put up and shut up incident! We decided to spend little time in the hotel as possible and just touch base. I did 3 days later out of the 5 day trip drop my make up bag on the floor and went down to retrieve the make up off the floor find a dead cockroach. We managed to somehow how get it into a bin and I went down to reception with the cockroach bin and asked to speak to the manager. He apologised and I refused to go back into the room. He managed to find us a Room and gave us two complementary breakfast's (I will get onto that after) We then packed our bags to move and the new room seemed okay............HOWEVER, during the night my mother and I woke up in the middle of the night actually scared because we thought someone was in our room due to the loud bang. This turned out to be a broken central heating system and would do loud banging noises throughout the night? We wanted to bring this to the attention of the staff to look at and the member of staff was extremely rude so I spoke to the manager and they said they would have a look.
We then went for a complementary breakfast (even though the individual who checked us in advised said not to go due to it not being great. He recommended Juniors which is just around the corner and was indeed fabulous for breakfast) the breakfast was not good and we did not even use the extra free voucher the following day due to the terrible food.)
Then to top it off when we got back the room it had not been cleaned, with no bed's made or any clean towels. I rang up house keeping to sort this out and it took 40 minutes to come and sort this (the lady was very nice who came to rectify the problem) 
They had also not fixed the heating and we where woken up several times in the night again.
It was such a shame about the hotel and I have not written a review previously but my mum and I where so upset I had to let anyone know who was doing research for the best hotel for money.
I will also be letting the holiday company know our concerns about the hotel they are sending guests to.
On another note we both loved NYC and where worried about not feeling safe but this was not even an issue. Enjoy your holiday but go somewhere else........",1,1,0,0
"Nice nightclub, bad hotel
This hotel might be too hip for it's own good. When checking the front desk receptionists ask ""would you like a quiet room?"" I travel enough to know that's not a good question. I would argue that one of the most important attributes of a hotel is a quiet room so it probably shouldn't be an option. The issue is that there is a bar / club under the North end of the hotel and the thump, thump, thump from that radiates up through the rooms on the north side. If you want to sleep before 1:00 am this isn't a good thing... Also, the water pressure is terrible. Not a little low, but terrible. In a 2nd floor room (directly above the thump room club of course) the water trickles out of the shower head. The impact to the showeree is that they have to stand so close to the wall and the controls that they are constantly bumping up against everything (elbow pads might help). As with the quiet room issue, this isn't a good thing. The lobby is nice, but full of hard surfaces and loud club music (different of course than what's playing at club thumpity thump) and probably the kind of place that most people over 30 will have a difficult time carrying on a conversation. I guess that explains why it's always full of young people that are much hipper than I. In the absence of the items above (aka the suck factors) the decor is awesome and the hotel would be first rate.",2,2,0,0
"Did not live up to it's name
We took a girls trip last weekend. We flew into Philly and needed a place to stay for the night. I was excited to stay at a Hilton because heck it's a Hilton. We arrived in 2 groups and I was in the second group to arrive. The girls in the 1st group took the shuttle. This required 2 calls made to the hotel because a shuttle wasn't showing up, even after the first call was made. When they hotel staff was told that this was the second call they stated they had NO Record of a first call being made. Upon my arrival, the front desk staff was nice and had our keys waiting for us. The hotel is old but nice. The room was a nice size and four grown women fit comfortable in it; although, the beds were small. 
Before we arrived the girls in the 1st group tried to order room service and were given 3 different numbers to call, all of which went unanswered, except for when the call was transferred to the bar and they were informed that they didnt do the room service. The gift shop and cafe were both also closed. With the hours that were given, they should have been able to get food and had to resort to ordering a pizza. 
There was something wrong with the bathroom door and would not open or close quietly. You practically had to body slam it. One of the plugs was not working properly and when there are only a few in the whole room, this is an issue. We ran out of towels and needed more, we had to call the front desk TWICE (again) before they were brought up. And when we called the second time we were told Oh he just got off and just must have forgotten to tell someone. As someone who works in the service industry this is NEVER acceptable!
The location was good, it was easy to find. It is a short drive from the airport. It was an easy drive to downtown (although in rush hour traffic it took a long time). There are not really any food places near by, especially to grab something quick.",2,3,1,1
"Great stay!
I recently stayed at the Marriott downtown Memphis for a conference. Check-in was simple. We were given a great room on the 14th floor with a great view of the Mississippi River. The room was very clean and well decorated. The bed was comfortable and things seemed to be well taken care of. It was SUPER convenient for the conference as it was a short walk to our room through a covered walkway during breaks. The staff was incredibly friendly and helpful. I really appreciate how quickly they took care of things when we reported a few ants. They told us this was not up to their standard and handled things immediately. We used valet parking and that was fine as well. We really liked the pizza that was advertised in the room. It was Guyz on Main Street, I believe. It was huge for 11.99 plus a 2.00 delivery fee. They charged it our room like room service as well. They delivered it to our room hot and delicious! There were two of us and we could only finish about half. There are several small eateries in walking distance or on the trolley line. We liked Sam's Hamburgers since it was one of the closest and has burgers, mexican, and subs/pizza. Subway is not much further than Sams, though. There is a great gym. We really enjoyed our workout in such a nice facility. The pool and hot tub were crowded at the time we checked so we didn't try it, but it looked nice. Thanks for making this such a nice conference weekend Marriott!",5,4,-1,1
"Great deal
I booked this room as I had an early flight. Room was very clean if a little small. Perfect for me. I was able to leave my car with them and grab the shuttle to the airport. The room ended up costing me less than the 10 days of parking would have cost. And a free light breakfast to boot. The front desk staff was extremely pleasant as well.",5,4,-1,1
"Don't go there if you are a light sleeper
Granted the hotel was clean and the staff was very nice. The hotel itself is located on a main freight train line that came through between midnight and six am about five times and every time that it would come through the freight train would surely let you know it was there for about ten minutes.
The hotel was nice enough to provide plenty of foam ear plugs all through out the room and bathroom to combat the noise.
The size of the rooms were adequate and the bathroom was nice as well. Maybe if we stayed on the other side of the hotel the rating may have been higher.
The hotel is located near plenty of shopping and restaurants, if you can avoid eating at the hotel unless you need a quick meal then do so.",2,3,1,1
"Wouldn't stay here again!
Spent 3 nights at the Deauville Hotel, although location was close to Empire State building I wouldn't recommend staying here. Beds were comfortable but bathrooms were grubby and bed linen and towels although washed were very thin and still had stains on them from previous users.
Staff were not particularly friendly or helpful apart from one male member of staff.
There are a number of hotels of much higher standard at a similar room rate which will give you a much more enjoyable experience. We stayed in two other hotels which far surpassed this one in quality of room and service.",1,2,1,1
"Disappointing weekend stay
Recently made a quick weekend trip to Dallas with my family. As a Marriot Rewards Platinum, booked at this hotel downtown expecting the normal Platinum amenities. Arrival was fine, but the hotel was dead other than a wedding party. Despite a light guest load, the front desk was not able to offer me an upgraded room (very unusual) and to make matters worse, informed me that the Conceirge Club Lounge was closed for the weekend. They did not offer free breakfast or service in the hotel restaurant either, which I have found at one other Marriot in the past. Also no swimming pool in a Marriot...really. They had an ice skating rink instead....normal for downtown Dallas...right?
Not what I expect from Marriot for one its best customers. Won't stay at this property again and will certainly check with other Marriots on Platinum level services and hotel features offered for weekend stays.",2,2,0,0
"2nd time not the charm
Hotel bills itself as something it is not: A full service, first rate operation. Hotel is in a great location, the bar(s) downstairs are great, the italian restaurant on ground floor is really good. Issues:
-Leaky shower door flooded bathroom floor. Hotel unable to truly fix. Once ""sort of"" fixed the shower door could barely be opened.
-Understaffed front desk. There was always a 10-15 minute wait for anything
-On weekends hotel becomes a rowdy party place. Stay away if you want to sleep. Management was NOT helpful in dealing with the 3:30-5:30 am hallway party(s).
Prices here are astronomical. Place could probably get 3 stars if charged $99/ night. Since they are charging Four Seasons kinds of rates they ought to get it together and deliver!
Def a never again experience.",2,2,0,0
"WiFi rant
We booked this hotel because of location, we wanted to be close to Penn's Landing and it was only a 5 minute walk away.
Our room was spacious with a nice view of the Delaware, it was clean and well cared for. The bar was nice with good drinks and the hotel staff were pleasant and helpful. The only reason I didn't give this hotel a better rating is because of the WiFi charge. Our bill to stay for one night was $218.00 plus $30.00 to park my car. On top of that they wanted $9.99 for internet access, I find have a problem with this. Maybe it's me but I refuse to pay internet when I am away most hotels offer it for free, maybe the charge is hidden somewhere but it's transparent to me. 
Sorry for the rant about the WiFi because I did enjoy the one night stay.",3,3,0,0
"Clean, convenient and free parking
This hotel was a good choice for it's convenient location near the Speedway which was our daily destination for three days over the MotoGP race weekend. While not downtown near the nightly action, the hotel had a number of positive features that worked in its favour. Parking is free and plentiful. The breakfast that was included in the room price was good and included toast, bagels, danishes, cereal, granola and fruit; but do avoid the egg mcmuffin-type offering, which was cold and rubbery. Staff were incredibly friendly and in a fully booked hotel, at least two of them greeted me by name at various times. The room was clean, spacious and quiet. I found the bed too soft and my husband thought it was just right which goes to show you that this is totally subjective. Finally, if you're looking for a decent restaurant near the hotel, you are out of luck. Avoid Indy's because the food and patrons are appalling. Grindstone's Restaurant has good pub fare and I would recommend it. Lastly, the hotel promotes a restaurant called The Library which has decent pasta, but over priced. If you're looking for fine dining, you'll need to head downtown. Overall we would recommend this hotel for convenience and price. I give it an average rating because we will not return if we have the option to stay downtown next year.",3,3,0,0
"Recent Stay
We stayed at the Powell Hotel between the 27th August and the 30th August this year. In terms of location and access to public transport this is a great hotel. However, this is all it remains great for! The pictures on the web-site are deceptive, the hotel is grubby and tired. The reception area was filthy and the staff were poorly presented. We asked for an internal room due to the noise of the tram line, DO NOT DO THIS, the internal rooms, back onto a central enclosed area which is home to what would appear the entire pigeon population of SF. The room stank and the smell did not go away. Do not be deceived by the breakfast either. If you eat tiny muffins, with watery coffee and like fighting over 9 seats this is your kind of place!!!",2,2,0,0
"Great location, very poor service
We stayed in this well located hotel over Easter weekend 2012. We are a family of five from Dublin, Ireland - two adults and three children aged 10, 7 and 5. In the weeks prior to arrival we had contacted the hotel to request a number of items, none of which were organised. We were arrriving at the hotel at 2pm against the hotel standard check-in time of 4pm. We requested an early check-in which we were told would be arranged. When we arrived, we were told our room wasn't ready, and to await a phone call letting us know when we could get in. The call came at 5pm - obviously not very satisfactory. We had also requested a high-floor room. When we eventually got in we were on the first floor that had rooms, which was obviously not high at all. The floor was also very badly in need of renovation, and they put us in the room beside the ice machine. So the worst room on the worst floor, after a significant delay. I'm becoming more unimpressed by the minute! As we were 5 people travelling on a budget we had requested a roll out bed be put in our room. This was not there, necessitating a further delay as they located one and brought it to our room.
After this, we had as little to do with the hotel as possible, using nearby services as opposed to hotel services on all possible occasions.
All-in-all a very poor first impression of the Marriott chain, and of New York hospitality. Despite this we had a great trip in what is the best city in the world.",1,3,2,2
"Overnight Accomodations
This hotel is everything you want from a budget hotel. It is clean, friendly, efficient, located in a safe area a couple of blocks from the arena and inexpensive. I was surprised and pleased by the free breakfast and coffee in the morning.",4,4,0,0
"Great location
Stayed here for 5 nights last week. Check in was fast and friendly. We had reserved 2 rooms and we got exactly what we had asked for, on the same floor.
Location is excellent, close to 2 subway stations. No need to take cabs! 28th street is a bit grimy because of all the flowers, but it wasn't anything horrible. The proximity to the subway, restaurants, Duane Reade etc was awesome. 
They have spa water every day, which we enjoyed. Cookies too!
House keeping was good as well. Rooms were modern, clean, well designed.
Rates were in line with NYC crazy rates. We paid $220 per night for the room with 2 queen beds and $200 for the room with 1 king bed.
The front desk arranged a van taxi to take us to the airport at a very reasonable rate. Every staff member we encountered was very friendly and courteous. 
All in all, we were very happy with this hotel.",4,4,0,0
"Excellent Five Days
Wife and I and two grandchildren had a super Chicago city experience. The Hampton had great staff, super breakfast, nice pool and great location. Clean room and great beds.",5,5,0,0
"Good, but ready for a renovation
The lobby is beautiful, and the rooms have fantastic views of the city and the bay. Very comfortable beds, and marble baths. I would probably not return because of the location on the hill-- although we did spend a lovely part of an afternoon in a small park a block away. If renovated, maybe.
Here are the negatives: When I am paying for an expensive hotel room I don't want to see dirty grout in the shower or stains on the ceiling.
One concierge misdirected us to a nearby lunch spot, and thus we were walking up and down hills for an extra 20 minutes. Another concierge was wonderful in recommending a restaurant that was perfect for us.",3,4,1,1
"Great stay!!
This is a great hotel to stay if you are traveling with kids for it sheer convenient location, great staff. It is a few blocks from the White House. Also The Metro Rail is right across from the hotel entrance. You can use this rail to go anywhere in DC. You will wind using the Blue Line to Franconia (Federal Triangle,Smithsonian,Capitol South). The trains run constantly but on weekends the times are longer (up to 15 min). The map they give you at the hotel is fantastic and helpful. We even went to Arlington National Cemetery using the light rail. The hotel is 10 min from Ronald Regan intl (DCA) via cab. When you come back from a long day of walking every museum.. trust me you will need some real comfortable shoes (2 pair).. they have super nice cookies and water(flavored with orange & lime). Several restaurants are nearby.. Five Guys.. Potenza($$..worth it)..Cosi. In summary you won't go wrong staying here.",5,5,0,0
"Not a place for a family
I am writing this review to warn away any families travelling with children. We booked this hotel after staying at the Hard Rock Hotel in Orlando where we had a great experience. The Hard Rock in San Diego should not be booked for any family with children. Clearly they are trying to attract swinging singles. We stayed here with our 14 and 10 year old children. When it was not closed for private events the swimming pool was packed with people who were barely clothed and rowdy. Music blared late into the night and people ran up and down the halls screaming making sleep at challenge. I would recommend this hotel only for single under 30ish.",1,1,0,0
"Great Value
I had to find a reasonably priced hotel in Boston and was having a hard time. I came across this hotel and read the reviews. I was a little skeptical but decided to go for it. To my surprise it was a very nice 3 star hotel. We were here when the temps. reached the mid 90's and our room stayed very cool. No problem with the air conditioning. We stayed from a Friday to Sunday and we didn't encounter any noise problems from the lounge that was next to the hotel. The staff was very helpful. They had lemon and cucumber iced water in the lobby and was very refreshing after a hot day of sight seeing. We will stay here again.",4,4,0,0
"Quality hotel at reasonable price.
Hotel Paramount excellent choice for one week, leisure stay. close to everything.
Quiet, clean. A most enjoyable stay. Reasonable price compared to others in the area.",5,4,-1,1
"Has not changed since 2006
My family and I booked this hotel prior to 2 week trip and returned to find that the rate had gone up 20.00 with an explanation that it was the 4th of July weekend. The place was nearly deserted except for one wing that contained weekly and monthly guests of dubious character. The parking lot was dark and the neighborhood only seen during the day was very frightening at night. The room was in bad repair:missing light bulbs, inoperable remote and we were placed next to a large loud family who shot off fireworks during the night. Exhausted from our trip and being late, we felt it necessary to ride it through. We had never had a problem with a Days Inn before or since. I wrote to the corporate headquarters stating that this hotel was a blight on their reputation and complained about the last minute rate hike. I did receive a refund and a note of apology however it is over six years later and the reviews are still mostly terrible. 
Since I had to choose a date, I chose the latest. i feel my review validates the opinions of most that have been written since 2004 and want to warn people against staying here.",1,1,0,0
"Great location for Everbank Stadium
Typical downtown convention/meeting hotel. Lobby and common areas spacious and good looking. Rooms were average for this type of property. Starting with Tommy at the front desk, staff was friendly and helpful. Ate at bar. Limited menu and pricey. $15/day parking charge.
Was there for an NFL football game and pleased with location. Walked just a bit over a mile to reach stadium. Took the water taxi ($4) back. Visted the Jacksonville Landing on Sat nite. Good times. Variety of eating/drinking spots and just a block from hotel
Property is located on the St Johns River and the view was delightful. Nice riverwalk. No pesky vendors etc.",3,4,1,1
"clean, excellent service, great location
Saw a great deal on travelzoo and booked a weekend night for my birthday weekend. It's centrally located right next to grand central station which is great. When checking in they asked if we were here for any special occasion and when I said it was my 30th Jake sent up a bottle of wine and fruit/ cheese platter. The rooms were modern with a small window with an acceptable view of NYC. Like every hotel you can hear people in the hallways but I felt the corridors were short enough that there were limited rooms people had to walk by so it wasn't too bad.
It also looks like there is a rooftop patio on maybe the 15th floor that looks like it would be nice to check out in good weather. I tend to book hotels based off of cheapest price, but am quickly becoming a fan of Hyatt, so I might be willing to spend a little more to stay at this brand in other cities.",5,3,-2,2
"Small, clean and practical, good location
Small but very clean room. Very clean shared bathrooms, excellent system to see which ones are vacant and ready to use.
It was pretty expensive but I prefer that to something cheap and dirty. I believe they even offer a cheap airport shuttle, although I didn't need that.
Only disadvantages: 
 - the door is not sound-proof, you hear everything that's going on in the hallway.
 - the windows are not well-isolated / do not shut tightly enough, so there is a constant cold air current going through the room and you need to turn on the heating (I was there in November 2012)
Advice:
 - go look at the rooftop terrace, even in bad weather! the view is nice",4,3,-1,1
"Cosy Hotel
The staff is excelent. We stayed for 8 nights. Our room was too tiny and we asked for another room. The following day, all our stuff was moved to a larger room. The hotel is very old but it is refurnished and everything works. There's no coffeee maker in the room, but there's a Starbucks in the same building and many other shops to have breakfast.",4,2,-2,2
"You wouldn't expect it, but it is extremely children friendly
We just came back from an amazing three day weekend in Philly with our two young children (4 and 2). I've been to the hotel before for business travel and its level of service was always very high but I didn't expect that it would extend to serving the very young clientele. Here are a few examples of things that that the hotel did which lit up our 2 and 4 year olds' weekend:
- Allow them to pick a present from a large treasure chest just as we checked in
- Provide the girls with helium-filled balloons at meals 
- Leave milk and cookies for the girls during their turn-down service.
It was small gestures like this as well as the kindess of all staff that made us feel so welcome.
Room: we stayed in an Executive Suite which has a separate living room area where the girls could sleep (foldout couch + pack&play provided by hotel). It was a very comfortable arrangement as we had double french doors separating the bedroom from the living area. Blackout shades in the living area were so effective that the girls who usually wake up betw. 6.30 and 7am slept until 8am all three days!
Swimming Pool: The large and comfortably warm swimming pool was a great hit with the kids.
Restaurant: We ended up having four meals at the hotel restaurants (more than we wanted but was most convenient). They have very reasonably priced childrens' menus at breakfast and lunch (only $8 and $10, respectively and comes with a large choice of drink, meal, side and dessert (lunch only)). 
Concierge: Patty was most helpful securing dinner reservations for us on two evenings (despite the fact that there was a large conference going on in the City and reservations were quite difficult for one of the two nights).
We couldn't have been happier with our stay at the Four Seasons Philadelphia and are considering making this weekend trip an annual thing for our family.",5,5,0,0
"Good location, nice hotel
Spent three nights here with my daughter. Booked with Marriott points. Staff was mostly friendly and I found the room quite comfortable. Didn't eat in the new restaurant. Seemed pricey (I know, it IS the Ritz!), and the early reviews on Urbanspoon weren't glowing.
Love the location! Close to chinatown, Union Square, etc. You WILL get a work-out returning to the hotel as that last block is a real hill!
One comment, if you are unlucky enough to get a noisy neighbor, the doors between adjoining rooms",4,4,0,0
"Disappointing considering it is a Sheraton....
This past weekend we visited Baltimore with our two very young children for a seminar my husband had to attend for his job (which was in a nearby town). We arrived around 7:30 pm and ended up ordering room service since there were not any restaurants within a two-block radius of the hotel. I thought it was a little pricey ($27 for a little pizza and a kids grilled cheese) but my husband said that is what happens when you order room service. The room was rather warm and when the air conditioning was running it was a little loud. The room would be considered by most very plain and cheaply decorated. I asked my husband when Sheraton Hotels became such dumps. The bathroom was very large but certainly not nice. Saturday morning we were gone from 8:30 am until 1 pm and by 1:15 we were out of it again until 5 pm. All of those hours and no one was able to clean the room. There were not enough towels for four people and we did not even bathe the kids. When we got back at five my husband wanted to get a shower since it was so warm out but he could not because all of the towels were dirty and sitting on the dirty floor. When he called down to reception they transferred him to housekeeping and they did not even offer to come clean the room. They eventually brought some towels over. We were highly disappointed in this hotel and my husband says he will never use Priceline again. We had entered in ""inner Harbor/downtown"" and boy, was this out of the inner harbor loop. The room was disgraceful, no one was helpful other than the room service employees, and the location was ridiculously far from the inner harbor. Overall, it was an extremely disappointing experience. We will never return!",2,2,0,0
"Typical Westin
Don't get me wrong I like Westins that's why I stay there and this one was the cookie cutter brand. The reason I'm writing a review is because the food was so horrible (with the exception of breakfast). And when your stuck there and they charge so much for it you think they would do better. They make it sound nice on the menu ""Sea Salt Fries"" but what you get are cheap frozen fries with a little kosher salt sprinkled on them. (yes I know the difference) ""Roasted Turkey"" sandwich was the kind of cheap deli loaf I don't even buy at home not even turkey breast. Thank goodness there was a Benihana across the street that has a great Happy Hour in the bar from 5p - 8p. And what's the deal with $12 a night for parking? We're in the middle of nowhere!",4,2,-2,2
"An oasis of peace two blocks from Times Square
From the warm welcome at check in, to the hot apple cider waiting for you in the foyer on your return, the Distrikt Hotel succeeded in surprising me throughout my six night stay. Modern room, well designed and with a real coffee maker, and a note with the next day's weather forecast helped add touches of quality over and above the chocolates on the pillow at night.The bed was exceptionally comfortable. Breakfast was really excellent, and unlike so many hotels priced sensibly. Everyone of the staff I met made the effort to make my stay easy and fun. I stay a lot in hotels around Europe and some in USA and this hotel outshines them all. Outstanding in every way for a reasonable price.I'll be back.",5,5,0,0
"Great for business travel
Stayed at the hotels for four nights with several people from the company. The hotel is very warm with great customer service. They have started to rebuild some key areas of the Hotel such as the reception or the meeting rooms that are really good specially if you plan to have business meetings. Having said that, not all the bathrooms are new. At least the one in my room. Knew from other peers that had better rooms than mine, so you may want to ask for some of the newer and bigger ones. Great location really close to Fisherman Wharf",3,3,0,0
"Be prepared for inquisition
Unfortunately, the photos are misleading. The carpet is dirty, linen had holes, furniture is rickety, rooms are very small and worst of all, the guests from nearby hotels pour into this hotel. There were non-guests swimming in our pool, walking through the hotel and the hotel mgmt is aware of this! This what I reference to as the inquisition. Because there are so many folks from other hotels in our hotel, you'll be asked to list everyone's name in your room. Then during breakfast, mgmt will walk around and ask you information to verify your name, room number and guests with you. This is very very rude! I believe security should be tightened and there should be another ""check in"" method to the breakfast area but not this type of questionnaire and verification at breakfast! Disappointed, will never stay at this hotel.",1,1,0,0
"AMAZING STARWOOD PROPERTY
We had an amazing stay at the US Grant in May! The rooms were beautiful and the hotel lobby was stunning. From our amazing check in experience to the gentleman who brought us our luggage it truly was a five star experience. The hotel can best be described as old glamour with chic, modern updates. During this hotel stay it was the little details that mattered! From the turn down service to the Remede spa products in the bathroom this truly was a great representation of a SPG Luxury Collection hotel. Since had stayed at a St Regis earlier in the month so this property was great comparison. The concierge was fabulous, she gave us a list of places to sightsee and exactly at what time to be at each destination complete with a printed list of addresses so we could plug them into the GPS. We ordered one of the signature picnic lunches from the hotel which I recommend to anyone who has the opportunity and you get to keep the fabulous cooler bag! A great way to remember the trip. We never would have found all of the destinations without the help of the concierge. She truly made our trip! The valet offered us water everytime we parked and left the hotel. Amazing trip, amazing hotel. I highly recommend the US Grant for anyone visiting San DIego. You will not be disappointed. This hotel is located downtown but is a five minute drive to the zoo and Balboa Park, close to Torrey Pines, Nature Reserve, Gliderport and the Children's Seal Pool at La Jolla.",5,5,0,0
"Mother-Daughter Trip
Six of us stayed at The Strand in April for a mother-daughter weekend. Several of the ladies had never been to NYC, so the location was the perfect - close to transportation, shopping, sites, etc. Our rooms were larger than any others I've stayed in in NYC, and view overlooking the Empire State Building was too good to be true. After a long day with our Moms, the roof top bar war was the perfect ending to the day.",4,5,1,1
"OMG.. this was actually the most awful experience!
I have never been to a hotel where when you call the operator, guest services or housekeeping you either get NO ANSWER... or the actually disconnect the line when they answer.
AWFUL AWFUL CUSTOMER SERVICE ! ! ! !
Being a Crowne Plaza you would expect better.... 
AWFUL.
Also very VERY LOUD HALLWAYS>.. VERY NOISEY...SLAMMING DOORS...",2,1,-1,1
"""Disappointed""
We decided to stay here because we love history, old stuff, and it was rated 3-4 stars. It was not a 3-4 star experience.
Let me start with the pro's! Panama Hotel did warn us that it was old (100 years-ish) and had a lot of charm. Which was great! It was oozling with charm and historical significance. Our room was spotless; very clean, the linens were crisp & white (no stains!). The room had no TV, but it was very authentic. The tea house on the main level was charming and we could have hung out there all day. The drinks were a bit overpriced ($5 for tea? Really?) but the continental breakfast included there was fantastic. We were prepared to share bathrooms with others and I have to say I was amazed at how clean they were...all the time! And the price was decent for it's location, era, and weekend rate. 
The location was decent, in terms of being close to the main sports arenas, but it is a bit of a trek to Pike Place, Key Arena, etc. The staff were very genuine and friendly, although awkward. 
Prepare for a pretty rinky-dink operation. When I arrived there was no Visa machine and everything was signed at a table in a main room. They lot our reservation. They literally copied our ID on a printer on the table and then were unable to give me a receipt. Parking was awful, but I think that's just a Seattle thing (sorry Seattle!). Our room was very ""cozy"" (read: SMALL; so small you have to dance around your spouse to get anywhere, and climb over them when you want to get out of bed). Our bed was incredibly uncomfortable; I kept almost falling off the bed because our mattress was so worn. The bed was super creaky and we could hear every word that came from the room next to us (so if privacy is your thing...check elsewhere). I did not get hot water once, so bathing was a no go (luckily we only stayed one night!). We did not realize it was pet-friendly, which combined with the age of the furniture/carpets/building made my allergies flare up. We were out all evening and came back to our room which was so hot it was unbearable; there was no way to adjust heat or turn on A/C and the window was impossible to open. 
They are trying to make it authentic, and it's hard to keep things authentic and meet modern expectations, however, it was not a 3-4 star experience, and we will not be returning. It was very charming though; if that's your thing, go look at a room, take a tour, then decide if it's right for you.",2,2,0,0
"So much character!
Kimptons are always fun hotels and this is no exception. Ideally located just two blocks from all the action and the cable cars and any other type of public transportation. The rooms are smaller ( it is an older building) but so attractively decorated with extremely comfortable bedding and the lobby is fun and whimsical. The concierge was very helpful in getting us around to the many San Francisco sites. I do recommend the Crepe restaurant just one block up for breakfast.",5,4,-1,1
"Rude Husband and Wife Managers
I stayed there because it was cheap. I paid a week in advance and after the first day I regretted it. I wanted to move out and they would not prorate and refund me the rest. I'm a non smoker and was advised not to smoke in the room. Later I asked the proprietor why there are 2 ash trays in my room if smoking is not permitted. He said it is for people to put their gum into.. My room smelled of fresh smoke almost all the time. It was coming through the bathroom vent. I put a piece of their cheap toilet paper to the vent and it would not suck it up. He refused to acknowledge the smell of fresh smoke and walked away after I showed him how ineffective the vent was. He simply dismissed me as if I had invalid complaints. I showed him my arms from bites and he said I must have got them somewhere else because his place was clean. Then I return home and read all these experiences from other people and realize. Not everyone complains...it's favorite with the local druggies. The maids are very nice. They are the ones who should be running the place...not the rude managers.",1,1,0,0
"BED BUGS
When I stayed at this hotel for 2 nights, I came back with welts all over my body! I had at least 100 bites. I called the hotel to notify them, and they did nothing but try to convince me that I got the bites somewhere else. Needless to say I will NEVER stay at this hotel again for as long as I live.",1,1,0,0
"Location, Service and Amenities!
The perfect place to stay in Boston - only steps away from 2 different metro stations and Boston Common. Elegant lobby and dining room with impeccable service. My ""Deluxe"" room wasn't that spacious, but it was still wonderful. My only complaint is that that my room was close to the elevator which was a little noisy, but that could happen at any hotel.",5,5,0,0
"No Extras
A nice enough place in a convenient enough location, but don't expect anything more than a comfy room without paying for it. Pool and Internet are not included in the cost of the room. Very disappointing to learn we had to pay extra for these two common amenities. Maybe it is a California thing, but I have ever heard of having to PAY to use the pool.
Location is convenienntly close to Market St., Wakefield Mall, trolley cars, MUNI's, and a BART Station. Be careful to not drift into the ""Tenderloin"" District as the Nikko is located on the adjacent edge of Union Square and Tenderloin Check in was quick, seamless and polite.
Had a nice time regardless of the extra expenses, however I would look around for another accommodation. Just my personal opinion.",3,4,1,1
"On the verge of 'motel' status...
My husband and I stayed at the Fairmont in August. We selected the hotel for its proximity to Soldier Field and the Bears game. We arrived mid-afternoon and upon check-in we were told our room was not ready. Not a major deal...however we were told that we could immediately check in if we wanted to upgrade to a 'lake view room.' I hate being upsold like this after already booking the room we requested. 
We passed on the offer because we'd rather wait the 30 minutes than get charged an additional $50. The front desk asked for our cell phone number so they could call us once the room was ready. Again, the representative estimated it would be about 30 minutes. We decided to check our bags with the bellhop and went to a local pub and waited for our call. 
More than 1 1/2 hours later we STILL had not received a call. We paid our tab and decided to go back to the hotel to see if we could check in. Upon arrival -- the second time -- we found our room was ready, but the front desk was unappologetic about not calling us.
As for the room...It was okay, however it does not live up to the pricepoint or reputation of what a ""Fairmont"" property bills itself as.
Overall...it was an okay hotel with lack luster front desk service. If given the choice to say here or at the Hyatt next door, I'd gladly go to the Hyatt anytime!!!!",3,2,-1,1
"Back and still good
It's my second stay in this hotel and i'm glad it's still a good choice in manhattan.
The rooms are not big, but you remember it's Manhattan. But the location is great, near two subway stations and all the major attractions in the Soho and Village.
The staff is very friendly and always ready o help.
Good choice again.",4,4,0,0
"My choice for Boston
Just stayed overnight at this hotel. It has the perfect location for a harbor hotel. Across the street from the main waterfront restaurants and concert area. Harpoon brewery gives tours too which is fun. Beautiful new hotel with great views and friendly staff. Great bar area.",5,5,0,0
"An OK place, but needs some attention to service
Granted there were three conventions at the hotel, but we reserved a room in the Royal Palms Tower and none were available, plus we had to wait more than an hour and a half past check-in time, in order to get a room. Our room in the smaller tower was small, but nicelt appointed, however, it had a leaking toilet in the bathroom. The wax seal needed replacing. We called the front desk around 9:30 in the evening and were placed on hold for 20 minutes. Then at 10:30, a maintenance man came to unclog the sink???? (Not the problem we had called about.). We placed a towel on the floor and went to bed. The next morning, I spoke to the maid about the problem. Shortly thereafter a mainenance man came to replace the wax seal on the toilet - problem solved. Perhaps this place is too large to be able to be well-run with attention to service?",3,2,-1,1
"Very disappointed
The pictures on the internet and what the hotel actually looks like are very different. I am sure the hotel was very nice a number of years ago, but now it is way past due for a remodel. The rate is very high for what we paid for. Apparently smoking use to be allowed because the hotel attempted at covering up the smoke, but not very well. We were very disappointed.
On a postive note, the hotel was clean and the breakfast was nice.",2,2,0,0
"Nice Rooms, Inconsistencies
PROS: The location is 4 blocks to the metro and has good cross town bus connections. Near shopping on 3rd and 5th Avenues, Lexington Ave., and Bloomingdales. The rooms are a good size and nicely appointed. The furnishings were in good repair. Comfortable beds and pillows. Hairdryer, nice bath products, and towels were in good condition. No minibar in fridge so it's empty for your own supplies from a nearby deli. Ipod dock and alarm clock (Although it was broken and not replaced during my stay unfortunately). Lovely view. Friendly doormen. Clean rooms.
CONS: Overlooks the East River, FDR Parkway, and Queensborough Bridge so traffic noise can be troublesome for light sleepers. Housekeeping furnished new towels, but forgot one or another type everyday. Wifi at a $10 charge if not included in room rate. There is a small gym and business center that charges 25 cents per minute to use the computer and printer charges are $1. There is a restaurant and bar, but I didn't use either one. I had to find all of this out on my own as staff did not explain upon check in the hotel's amenities. The room did not have a guest services book to explain either. Music is in one elevator, not another, and extremely loud in a third. I never saw a free newspaper or concierge desk during my stay. This is the one area where improvement is needed: guest services/Front Desk. From the initial contact via phone (There was no identification when answered that I had called a hotel) to check in (No welcome, just asked for my name). At check out there was no inquiry as to whether or not I enjoyed my stay. Everything was perfunctory without making me feel especially welcome.",3,3,0,0
"tube TV really?
the price is great, the front office is very helpful,,,
The Room, Tube Tv? at this day and age this shouldnt happen,,,Beds,,hard,, stiff,,rather had slept on the floor, The room smelled like meldew,,,iron and blow dryer were old and parts were missing..
The walls are extremly thin, was awaken by house keeping cleaing the room next door with loud music and slamming of doors and loud talking..",2,1,-1,1
"Exellent hotel
Good rooms, good restaurant and good service at front desk.",5,4,-1,1
"Just too modern for me...
I stayed the weekend just for a getaway. I am young but not much of a party girl so the atmosphere with the bar and all the people was just too crowded for me. Don't get me wrong, the hotel was nice, clean, but EVERYTHING cost $$. I am also Gay so walking through the lobby with my partner, seeing as it was so crowded, we got stared at and made us very uncomfortable. We love to stay in different hotels and do so very often. We always bring our DVD player and the latest season of whatever TV show we are watching (this time it was One Tree Hill). They have the plug and play boxes which ours didn't work at all. Had to have the engineer come up and fix it, which was simple enough. Our room was also right by the elevator so we got to get all that lovely noise as well as some strange humming noise that went on all night long, very frustrating. The room was very small but very nice. The AC in our room didn't seem to get very cold so we sweat most of the night. And our room was one of those conjoined rooms and the people in the next room over complained about our TV being too loud, to the front desk, not to us, that was irritating. I have never had a problem with noise, especially because I was only watching a TV show, its not like we were running around like maniacs. The walls are too thin! Ok that's my rant, all in all, nice hotel but I wouldn't stay there again, perfect for young people who like to party.",3,3,0,0
"Very Disappointed: Broken A/C, Broken TV, Bad Managers
I have stayed at the Plaza before but never had such a bad experience. When brought to our room we noticed that the hallway was super hot, more than 90 degrees. The bellman said the A/C was out on the lower floors but our room would be cool enough. But the hallway was so hot, the A/C in the room couldn't keep up. Then our TV didn't work and manager Jason Montgomery said there was nothing they could do, they wouldn't fix it or move us to a new room. When I left messages for GM Hans Hordijk and hotel manager Tracy Lowe, I received no response for days. Finally, they ended up refunding all my money. But it was really a disappointment and I would have rather paid full price and had a nice room and nice service. Refunding the money didn't really make me feel any better.",1,1,0,0
"Overcharged
Normally this would have been an excellent stay, however, when paying with more than one form of payment, they don't know how to do it. I was charged twice and they refused to credit my card back until they ""secured payment"" from another person for the room because ""the room was occupied"". I authorized one amount and signed for it, however, they charged me for someone elses room fee also. Good customer service would be to correct they error on their part and then worry about contacting the correct person. Extremely disappointed... they seem to care more about their money then correcting their mistake. Would not recommend this hotel to anyone traveling in a group that wishes to use more than one form of payment. When they did ""secure payment"" from the other person in the room, I still had to wait for my money to be returned to me! BAD CUSTOMER SERVICE!!!!",1,1,0,0
"Thanks for stealing...
Beware of the hotel wrongfully charging your card.
The hotel has a policy whereby you have to give your credit card details at check in. We wanted to pay cash but were told we weren't allowed until day 7 of our stay, so we let them take our card details. We were expressly told to pay cash before the end of the 7th day or the card would be charged.
That was fine and we paid on time. After coming back from our holiday, we noticed that they had charged the card and refunded it AFTER we had left, meaning we incurred a foreign exchange fee for absolutely no reason as we were fully paid up DAYS before they decided to charge us.
The hotel outright refused to refund the FX difference as ""it's not our problem, it's automatic"" despite never having authority to charge the card.
Also, the hotel charges for calls regardless of whether they even connect - the one time it did connect, the handset was so rubbish that it ran out of charge before we had time to tell the taxi company the address. The pay phones aren't much better - three times we tried it and three times the coins got stuck. No apology or remedy from reception.
All in all, the service is shocking and they're clearly NOT trying to restore the milford's reputation. What's the betting, if they respond to this, management will be ""very sorry"" and promise to look after us better next time? 
Don't give these people your money. They'll take more than you think.",1,1,0,0
"Good location - Good price
We had a one night stay in New York and selected this hotel based on the reviews, the price and the location. We arrived on a nice day and decided to walk from Penn Station. It is about a 15 minute walk which was not bad even with wheeled luggage. We arrived very early in the day after an overnight flight and the front desk clerk was able to place us in a room immediately which was very nice. The room was small but comfortaable. We did have a minor problem of ants in our room but they sent someone very quickly to spray the problem area. The bed in the room was a bit odd as it was just a foam mattress on top of a plywood board foundation. It was a bit odd but the bed was fairly comfortable. We found the hotel staff to all be very nice and friendly. An added bonus is that guests of the hotel receive a 10% discount at the Il Punto Restaurnat a block away. The restaurant had great food and great service.",3,4,1,1
"Not recommended!
Although this hotel is ""historic"" in nature, you will find many disappointments if you stay there including...
1. Overpriced - you can get a better value by staying at another downtown hotel.
2. Alot of street noise from the Riverwalk while trying to sleep.
3. Slow elevators, when they are working at all.
4. Vagrants frequent the area around the hotel.
5. One side of the hotel offers a scenic view of the exterior brick wall of the adjacent building.
6. Room furniture is old, worn and outdated.",2,2,0,0
"Great Location & View from the 20th floor
I stayed at the Holiday Inn Express this past weekend as part of a Weekend Trip to see a Flyers Game. Not only is it a short distance from the Wells Fargo Center, but it's in walking distance to numerous pubs. It was nice to go to the Hotel after the game, shower & go out on the town. Not having to worry about paying a cab fee or worrying about drinking & driving. 
I called a day in advance, and due to seeing the other reviews on here - requested an upper level room. I was on the 20th floor & had an amazing view of Philadelphia. I spent a lot of my time looking down onto the street and people watching. 
People in past reviews, say the breakfast is limited, or bland. 
I disagree. I don't know what else you can possibly want - needless to say, i was very happy. 
I was please with my stay, with breakfast, with the view and the overall experience.",4,4,0,0
"Just got back today. First visit to MGM
Not terrible, but lacking in important areas. The great: Coffee. everywhere in the casino, the coffee is great! The breakfast buffet, albeit expensive, is also top notch. That's about where the great ends. The good is the rooms. Very nice, although if you like luxury firm in your mattress, go somewhere else. Beds are plush but painfully soft. Staff is mixed between friendly and not so friendly. Dined at Saltwater restaurant: Mediocre service, small portions, and woefully expensive, ( bowl of soup, small, $15.00)There are other restaurants in the casino, I would suggest another choice! It's also very smokey, but that's casino life I guess.",2,3,1,1
"This place is getting old! Resort Fee? River not working 100% !!
I travel all the time and want to go to the best hotels and resorts I can afford. The valet parking and bell captain were very professional. Room was a bit old feeling but had a flat screen TV.
The air conditioning was old and tired so we were hot and didnt sleep like usual. Towels in the room are something like Motel 6 would have, nice and rough. Were talking $300 per night for the crappiest towels Ive seen in years. Phone in room was 20-30 years old. Nice shampoo and conditioner. The cheapest toilet paper in the world as well! Now for the lazy river. Way better towels than in the room!! I wanted to take them to my room to avoid the scratchy crap in the room. Two of the circulating pumps are not working.
Water fall feature not working. Dirty water with lots of leaves. Pricey drinks were terrible and from two different bars. The bartender on the river was hard to talk to and not friendly at all, no greeting or smile at all and then charges $10 for the worst daquiri Ive ever had. Then there's a $22 resort fee which includes free wifi and a bunch of other crap to do outside in the middle of the summerr in Texas? Why is such a crowded place like this going so down hill? There is no excuse for not having the pumps and waterfall working. I'll never go back to this place. Yikes!",2,1,-1,1
"Great Stay at The Club Quarters San Francisco
I stayed at the Club Quarters in San Francisco. Love this hotel. Great location close to Chinatown.
Clean comfortable rooms. Friendly staff.",5,5,0,0
"the worst LQ I've ever seen.
The Lobby seemed nice, but it ended there, the lady at the front desk had to jimmy the elevator to get it to open, she said just to knock on it if it doesnt open when we come down. The room was nasty, the furniture looked like it was just tossed in there. the door to the bathroom was falling apart, the plastic cover was missing for the A/C and the wires were showing, the couch looked like it was rescued from a strip club, and not clean. The patio had cigarette butts all over it and was filthy, it looked like animals had been living there, there was construction going on until 10pm, then the worker guys were hanging out in the parking lot.",1,1,0,0
"Great location, cute hotel but guest services could use some improvement
We found this hotel on TripAdvisor and decided to stay b/c of all the great reviews. I agree with most of them but there are a few cons that I will discuss later. 
Pros:
The hotel is in a great location in DuPont Circle right on Embassy Row. It is pretty safe area I am assuming b/c of all of the police patrolling the area. There is a tiny parking lot but if you happen to stay over a wknd there is enough on street parking in the area. The rooms are pretty large but beware if your room is near the elevator b/c it is quite noisy. The elevator itself makes alot of noise going up / down. The hotel is close to the metro and all of the museums, National Mall, etc are only a few stops away. There are great restaurants in the area ( actually right around the corner) Floriana and Agora ( on 17th St). There are also convenience stores, liquor stores, etc close by as well. The breakfast buffet is reasonably priced at $11.95 during the wk and the patio with the skylights (indoor) is super cute and cozy. The bar is very retro and fun. Great place for a drink. 
Cons: We went to DC for a special occasion and noted it on our reservation beforehand so we could possibly get an upgrade depending on availability. I called ahead to confirm this and the mgr said they would definitely accomodate us. Upon check in, we informed the front desk clerk of our note on the reservation and our special occasion. She said there was availability but she would have to check with a manager. The Manager on Duty (MOD) was not available at the moment but she would get back to us. The Front desk clerk said she would give us the best room in our category with a great view in the meantime. We thanked her and went to our room. To our surprise, we walked into a stale smelling ( must have been a smoker in a non-smoking room) room with a view of a brick wall literally! We went back and our room was changed to one by the elevator with a partial view of a brick wall this time and the washington monument in the background( if you leaned out the window to see it that is) The manager on duty still was not to be found. We were told if we didnt get an upgrade that nite, we would get one the next day. We enjoyed a great dinner in the area and the sights as well. The next day we inquired about an upgrade again with a different front desk clerk and were told the manager is not available and she would get back to us definitely with an upgrade. Needless to say, after following up for the THIRD TIME, the manager nor the upgrade never materialized. I am not sure if the manager was really unavailable or if the front desk clerks just couldnt be bothered b/c they were busy with other guests. This was the most disappointing part of the trip for us. Oh, just one more recommendation, breakfast ends at 11:00 am and yes even on wknds! If you get to the buffet after 10:15 there will be slim pickings and they dont refill the buffet stations. This was our experience on Sunday. 
Overall it was a nice stay but not sure I would stay again b/c customer service is key and not sure if there was a bigger issue it would be handled properly. Thanks!",3,5,2,2
"Dirty, not nice
We stayed here overnight on our way flying out of AUS. At first glance things are OK, but it only takes a little look to see how dirty everthing is. Dirty, dirty, dirty. Room was dirty, the shower knob was falling off and there was no A/C in the hallways and public areas. The holiday inn next door looked much nicer and has a pool. Do yourself a favor and go there instead.",2,1,-1,1
"Better for a Short Stay, But...
To be fair and to put this entire review in perspective, I'm sure the Hyatt Regency, like most hotels, doesn't normally have guests booked for 21 days. And if I were staying here for a night or three, I'd give the Hyatt a solid 4 stars for comfort, staff and location, so that's what I'm going with -- what the average traveler might experience -- although I'll expand on longer stay dilemmas in the body of this review.
The Hyatt automatically loses a point because there's really nothing ""extra"" in an average (non-suite) stay that might make a guest feel particularly wowed or welcomed. Here, I feel the Hyatt could take something from the Hilton or the Westin (free brewed coffee in the lobby, real cream instead of powdered in the room, warm bathrobes, etc. Sometimes one or two little things like this make quite a difference in perception.) The price of everything in the hotel is also quite high. For instance, it's $16 for a hamburger and fries. (If you want it delivered to your room, there's an additional 3.50 delivery charge, plus a 15% service/gratuity charge. With state and city taxes, that's over $23--for a burger). High prices may be okay for a weekend of planned splurging, but over the long-term, they can be daunting. There's no laundry room on site for guests and when I tallied the cost to use the Hyatt's laundry service for one load of clothes, it was $70. Ouch!
On the positive side, the bed is very comfortable, the staff is friendly, and housekeeping does a good job. Towels, linens, accessible plug-ins and workspace were all appreciated. I give special kudos to Chris, a supervisor who did what he could to make my stay easier, including having a small refrigerator delivered to my room (normally $25/day) and comping the internet ($13.63/day). I think an important part of customer service is to leave people feeling like they were ""heard"" and Chris excelled in this. I was impressed.
For those staying for more than a couple of days, I would recommend Bockwinkel's market, (a very short walk away) for simple food, beverage and sundries. GrubHub is an internet food delivery service for local restaurants and if you want to dine-in they'll deliver to the lobby and the prices are reasonable. In warmer weather, there are several other restaurants within walking distance and for espresso addicts like me, there's an excellent local coffee shop, Descartes, around the corner on Michigan.
I called the very friendly @ChicagoCabbie (you can find them on Twitter) for a ride to the Sudz Laundry on Ashland. Twenty dollars there and back, plus 2.50 for a load of clothes (free drying!) still saved me about $50 over the cost of the Hyatt's laundry service. 
In short, I would recommend the Hyatt Regency for short stays. For longer stays, check out my review on Comfort Suites.",4,3,-1,1
"Nice happy hour, bad room
My husband and I stayed at the Beresford Arms many years ago and enjoyed our stay very much. We were much younger and somewhat less discerning. This time around, I would have to say that I would not recommend this hotel. Although the folks at the desk were helpful and friendly and although the wine and cheese was nice in the later afternoon, our room was dirty. Our bedspread had just been washed---we saw it coming in from the laundry when we checked in early, but it had yellow stains on it. The carpet was also stained and looked like it had not been cleaned for quite awhile. In addition the rooms are not air conditioned , so if you are in need of an air conditioned room when you sleep, you are out of luck. The hotel did supply a fan which helped somewhat. That being said, the location is very good and if you are on a limited budget, the hotel provides a good value. The breakfast is limited,but there is fruit for those who do not want to indulge in fat laden muffins. Also, the coffee is very good!",2,3,1,1
"Super Convenience, Best Value, High level of Service
I travel to El Paso on a regular basis and there is NO hotel more convenient than the Wyndam. Had a long flight and don't want to wait on the shuttle? The walk is so easy (short) it will make you feel guilty to take the shuttle. Several recent renovations have added to an already ""high end"" feel for this hotel. Excellent Chef! Work out room has everything. I'm always willing to pay more for a higher level of service and I get that withour paying extra at this Wyndam. Are they perfect every time? No. But they want to know about any bad experiences so they can make it better. That makes the difference.",5,5,0,0
"Near Medical Center
An okay hotel, room clean, bed comfy,pricing was high. Lobby decor was strange, parking fencing indicated we were in a high crime area, Has a good subtle service to nearby for 5 miles,
The name Crown Plaza implies more up scale quarters. Breakfast was so s.",3,3,0,0
"Better than before but still not great
I am surprised this gets such good reviews. It is, as previous comments suggest, extremely noisy and extremely busy (at an outrageous price). I know NY is loud but the sound proofing is very poor (I suspect it's the very old windows that don't seem to quite seal). At times I waited 10-15 minutes to get on an elevator. And also agree with previous comments re lack of tea/coffee in the room. I was in a nicely refurbished de-luxe room but no tub, a fridge which cannot be plugged in so you cant even keep your own cold drinks, and a faulty TV. Also no information in the rooms at all. I would always stay over the road (if it wasn't being arranged and payed for by someone else, as on this occasion) at The London which is about the same price and SO much better on all levels. The Hilton has the feel of a hotel that they know will always be full because of the conference and business trade, so simply do the bare minimum and don't bother with anything else.",2,2,0,0
"Comfy beds, good pool area & great cookies!
We were only at the hotel for 1 night -- when we arrived we were greeted with cookies, and since our rooms were not ready we went to the pool area. 
The outdoor pool is enclosed in an interior courtyard in the center of the hotel. Typical hotel size pool & hot tub. The afternoon we visited it was about 95 and there were only about 10 other folks at the pool. Coke machine at the pool -- otherwise it's bring your own beverage. The pool area was clean and the surrounding plants well maintained. They were out of pool towels when we were there -- which was a bit of a problem since we didn't have room keys yet!!
Once our room was ready we received more cookies - yea!! We had a 2 room king suite, both rooms were very large. One room had an exterior balcony. We had a corner suite, so the other room didn't have a balcony. 
The rooms were clean, beds extremely comfy -- and we even had 2 sleeping on the pull out couch who said it was quite comfy as well. 
I think there was a restaurant at the hotel, but we didn't make use of it -- who wants hotel food for Cynco de Mayo!!
We were on the 3rd floor -- and were able to go directly into the 3rd floor parking garage w/o having to go to the lobby, switch elevators, etc...
There was a prom held at the hotel the night we were there, but we did not hear any residual music or noise from the event -- and it was fun to see the style show as folks arrived!!",5,3,-2,2
"Ok place to ""sleep at"" but little else to offer
The Internet was terrible. I have had to reconnect at least 15 times in the two hours total I have attempted to do some research online. Resorted to my phones data plan to get a decent Internet service. The rooms were big and clean, but they have no pool, not much of a workout facility and offer nothing else really for the price of the rooms. OH, by the way the terrible Internet costs 9.95 for 24 hours and you have to pay for each device in the room. So if you have a laptop and your kids have an iPad it'll be $20 just to have shoddy service.",2,1,-1,1
"Uncomfortable and noisy
We stayed here for one night and would look else where the next time we are in the city for a show. The positive aspect is that is is clean, inexpensive, and close to Broadway without actually being in the middle of it. The neighborhood is nice with some really great restaurants nearby. The negative is the extremely hard bed, and noise. The large window had no sound proofing what so ever, as well as the door to the room. Be prepared with an excellent pair of earplugs if you choose this hotel, and you want a good night sleep. The rooms are tiny, just enough for the bed and to barely walk around the bed. This is really not a concern to us but when in the city or traveling anywhere, we are just looking for a clean quiet room with a comfortable bed to make us happy.",2,3,1,1
"You are only there for the price and the location...but be honest with yourself, to be sure it is worth it.
This hotel is absolutely fine IF you go into it with the right attitude...the price is reasonable for NYC, the location is great considering the price, and it has a real ""authentic"" NYC feel to it circa the 1980s. This hotel could be straight out of the bad ol' days of NYC where the city was considered a ""sketchy,"" dirty place. 
The location is convenient, but even though you are just a block or two off of Times Square....it is a dump of an area. The rooms are clean as long as you don't look to close at anything. The hallways are...well they are nasty, just go to your happy place in your brain while you walk through them. The elevators are seriously annoying because in the morning you could wait for 5-10 minutes before one stops at your floor. The lobby has a microscopic bar, but it is a great place to people watch. We got a good laugh each evening watching as the ""paid talent"" would coordinate with the lobby security to work in the lobby. Security would actually hold their coat and bag for them. You can't make this stuff up!
Again, this can be a good deal...IF you know in advance what you are getting yourself into. This is NOT a hotel to be used for a romantic getaway. This is a place you go with your friends or if you don't intend on spending any time in the hotel, but for a quick night's sleep.",2,3,1,1
"Frayed and Confused
I spent one night at the Loews Philadelphia Hotel on a quick business trip this week, and have to admit that I was disappointed. According to Conde Nast, and the majority of Tripadvisor reviews, this should have been a great choice. However, the difference between what I expected and what I actually experienced left me surprised and confused.
First, this hotel was a former bank (I was told by a local), and it shows. The main entrance off of Market Street takes you into an unimpressive small space that can't really be described as a lobby -- more like a foyer with no decor. Turn left, then right, and you walk through a vault-like hallway with the hotel restaurant on your left as you're wondering where the reception desk is (it is further ahead on the right). When I finally came to the desk, the service was o.k. -- a quick forced smile, a wave toward the elevator, and that was that. This is minor stuff, but I mention it only because there was no real service at all.
After checking in and heading up to my room (1222), I was disappointed to see the poor condition of the room. The carpeting was extremely worn, with a number of 1-2"" holes. The bathroom towels were badly frayed and stained. Two lamps had burned out bulbs, and while the mood lighting might have been nice on a romantic stay, this was a business trip and I really just wanted to be able to figure out which pair of socks was black and which was brown. But the real kicker -- and the reason for my one-star rating -- was the dried urine on the toilet seat. That was a first for me -- and the last time I will stay at this hotel.",1,2,1,1
"Not the least bit luxurious... expect hidden FEES!
Money hole
Tiny cramped lobby and elevators
Thin walls
Very dated 
Musty smell, damp feeling
Views of brick wall on 3 of the sides... if you're lucky, you get the dumpster side with the 5AM wake up call of the trucks
Got charged for making local calls after asking staff... was never told there was a charge (FYI, 1min or less local call = $6)
No coffee in room, so if you are an early riser expect to pay for coffee at a coffee shop
No microwave in the room and when i asked to heat something up, they said my only option was to rent a microwave for the night. 
Their business centre has a charge for each section (ie. timed internet use, browsing, printing, fax) aside from the charge for wifi which is expected. 
Location is good but there are a so many other hotels in the area... in fact, it's a hotel street. 
Cleaning staff was friendly and accommodating but I would never stay here again.",1,3,2,2
"Decent Hotel
I recently stayed at the Hampton Inn Brookhollow and had decent stay. The hotel rooms are fairly spacious and clean, although the hotel seems a bit awkwardly located. There are some good restaurants and shops (Best Buy, Target, etc) across the street... however, that means you actually have to cross under the freeway. Which isn't easy. The hotel is located on a one way street and if you pass it, you have to go all the way back around (about half mile to a mile down one direction and another two miles back the other direction) so that is a bit inconvenient. 
On my stay I had two problems. I was walking out to go across the way and asked the Front Desk if they had a microwave and refrigerator available. I believe I spoke to the Manager and she said yes, that they would have one delivered while I was out. I like my Privacy and stated I would just wait until I came back so I could be in the room (I also had the Privacy sign on the door). She told me it wouldn't be a problem and that they would just place the items in front of my door and when I returned, to call and someone would come up to set it up. I thought that was perfect, however when I got back an hour later, the staff had gone ahead and gone into my room to set it up. It might not be the biggest deal, but I really wasn't comfortable with that. 
The second issue I had was that I was awoken at approximately 5am to a loud beeping. I couldn't figure out what it was until an hour later I realized someone must have left the alarm in the next room on. I called the front desk and they had to come up and shut it off. I'm a light sleeper and didn't get in until about 2am the previous night, so I wasn't able to get much sleep.
Overall though the staff was nice and courteous and the hotel is clean. There are some issues with the Elevators that they may want to look into (it feels as though you're being dropped or that the elevator has mechanical issues between each floor). I would also suggest that the Hampton Inn invest in alarms that automatically shut off after 10 minutes if a Guest doesn't.",3,3,0,0
"Feeling grumpy about the added expenses
I went to a non-profit conference at the Grand Hyatt in D.C. It was nice being able to walk to the Capitol, but I just don't think it was worth the cost. The rooms were $199 per night. The parking was $30 per day. But the thing that surprised me was that they charged us $10 per day for wireless access. Wireless access is free at cheap hotels. It's free at every McDonalds in America. But we were paying $230 a day and then were expected to pay for wireless access. I could receive email to my Outlook account through the internet service, but was not able to send emails from Outlook for three out of the four days I was there, despite chatting twice with the nice folks in Poland who provide IT support for their internet provider. The hotel was nice enough to refund my $10 per day because I had trouble, but I suspect that many people at the conference were paying $10 per day for email access that is less dependable than the free wireless at McDonalds. The hotel was safe and clean and the food was great, so if you think that location justifies the price, you will probably enjoy your stay. But if you need to do some work by computer while you are you there, you might want to ask in advance whether they are still charging for wireless and whether most of their guests are able to make it work. And, if you are a tightwad like me and likely to get grumpy over an extra $10 charge, you might want to stay away.",2,2,0,0
"Decent all round.
The Bentley was excellent value for money, however despite waiting for half an hour at reception our rooms weren't clean when we checked in - by which I mean empty pizza boxes and alcohol were lying around! Reception didn't actually believe us, but once this got sorted (without an offer to change rooms/ upgrade), things were fine.",3,3,0,0
"Great price & location
Stayed at this hotel for my first trip to Seattle. The lobby is quite small but they do provide drinks (coffee and tea) in the mornings. The business center is really just two computers. There's a restaurant attached, which I did not try.
The room itself is on the smaller side, but clean. The location of this hotel is pretty good, though I did see some other hotels that are even closer to the shops and Pike Place Market (about a 10 min walk). The best thing about this hotel is the price, which is significantly lower than most Seattle hotels. Please note that the concierge will not hold luggage for more than 24 hours, so if you're taking a trip to Victoria or anywhere else, you'll have to take all of your luggage with you. 
Next time I come to Seattle, I'll probably opt to stay in Bellevue, which has much nicer hotels for more reasonable prices.",4,3,-1,1
"In House Dining
As an Accor member it was anticipated that normal discounting on dining would apply. My wife and I dined in house for dinner. On receipt on the bill I presented my Accor Card and was told that the discounts didn't apply for dinner in North America - they did however agree to give me 20% discount on food which they gave to regular dinners. It was indicated that the discount may apply for breakfast so we tried again - no discounting was offered at all.
In the long run it would have be more cost effective not eating in house and that is what I would recommend.",3,1,-2,2
"It's a good review
We were attending a wedding in a nearby city, stayed here overnight. Cookies were delicious, Room was spacious and very clean. nice view, near major attractions. Breakfast was very good also. I would stay here again on my next visit to Philly.",5,4,-1,1
"Sinuses destroyed, Eyes Burning
My husband and I spent a night at this hotel two days ago while in transit in Los Angeles. Selected La Quinta for its convenience to the airport and shuttle. Well, from the check in moment it started wrong. The check in gentlemen did not manage to respond to our questions right. For example, we were asking about breakfast hours and he kept responding about the shuttle over and over again.
We went up to our room after check in and as soon as we got out of the elevator the smell down the hallway was very stuffy and smelly and appeared very dingy. The room was small, smelly and dingy. Still, we thought that this was for a night only. We went to sleep and I woke up 4 hours later with trouble breathing, block sinus and burning eyes which is not something I experience in normal life. Taking the follow up long flight in the morning under this condition was a challenge.
The shuttle ride was fine except that like in our case, we had to go to the Holiday inn to take the shuttle back to the airport due to road construction.
We were very disappointed with our first stay at a La Quinta. We just canceled an upcoming overnight reservation in Los Angeles Airport with La Quinta based on this experience.",2,2,0,0
"Friendly staff - Poor rooms
Stayed at this hotel for 6 nights in mid-Aprli 2012. 
I stayed at the hotel with my wife, and we where in New York as tourists. The location of the hotel is centrally on Lexington Avn and 48 street. The nearest subway station is on the 51 st, merely a 5 minutes walk from the hotel. 
The hotel has its own bell boy service, and they take care o your luggage, and an ""office"" in the lobby can help you with ordering transportation. The lobby of the hotel is nice, and there are a few resturants in the adjacent rooms to the lobby. A starbucks, a bistro and a bar. The bas has got pretty ""stiff"" prices, but the staf is very freindly. Across the road you can also find several breakfast restaurants, and dining places right down towards 3rd avn. We tried some of them and they were really nice. 
The rooms are old, and not very big. We ordered a guest room with a queen size bed, but found the bed to small for two adults, and upgraded to a room with a bigger bed without additional charge ;-) The aircondition in the rooms are very noisy, and not with a lot of effect. As mentioned eralier the rooms seems old, and not very well kept. Cleaning seemed like they did the bed and changed towels, not very much more. The rooms have got wireless internet, but IT COSTS $15 per day, something I find unacceptabel in 2012. The lobby has got free wifi. The only fancy thing about the room was the TV. Is is connected to a service, and let you buy things, and rent movies before they are out on DVD and on netflix. The service did not work during our stay. 
All in all 
Pros - location - friendly staff - 
Cons - small and old rooms - no internet -",3,2,-1,1
"Good experience
Stayed three nights, even though the hotel was 100% full the service was very prompt, never had to wait for service in the restuarant or bar. Facilities were also kept clean everywhere I went. Everything was what you would expect in this type of hotel. Hats off to the management, they are doing a good job there.",4,4,0,0
"Boutique hotel near hustle and bustle of Union Square
I enjoyed two nights at the Hotel Union Square while attending a conference. The entrance is easy to miss tucked in between shops and restaurants, but the hotel is larger than it appears. My room faced Powell Street, so you hear all the sounds of the city including cable cars. I recommend getting a room that doesn't face the street if you're a light sleeper. The bed was very comfy, and I ended up sleeping like a rock. The staff was very friendly and courteous. I enjoyed the complimentary wine from 5pm-6pm in the lobby. So, if you want a charming boutique experience in the fabulous location of Union Square, this is a good bet. I signed up online for the Personality Hotels club and received some nice welcoming treats my first night.",4,4,0,0
"A decent hotel in a nice part of town
My family visited Seattle overnight and needed a reasonably priced, but clean and well maintained, place to stay. While the hotel is nothing spectacular from the outside, the rooms are very clean and newly remodeled. The furniture is IKEA grade, but more than adequate. While there is only one chair (IKEA office style) we actually found the roll-out table under the desk useful for playing cards! The street traffic is a little loud, but not as bad at the fancy hotel we stayed at by I5 the last time we stayed in Seattle and paid almost 3X as much! The neighborhood is pretty nice, with some nearby shops and stores nearby. A bus stop is located adjacent to the hotel and is the best way to get around this big city, including getting to Safeco or Century Link Fields. Overall, a pleasant stay in a part of town we'd never seen before. For a nice outside walk ask for directions to the nearby Alki Park. Good biking and walking areas along the sound with a great panoramic view of Seattle's west side.",4,4,0,0
"Upscale Stay @ Washington Court Hotel
We took advantage of a Groupon Deal: One-Night Stay for Two Adults. Up to Three Kids 15 or Younger Stay Free. Combine Up to Three Nights and we thoroughly enjoyed our experience at this hotel. We took the metro to Union Station and walked blocks to the hotel. We were greeted by a doorman who opened the door for us and we were greeted pleasantly at the front desk. Checkin was an ease and we were upgraded to a suite on the 14th floor. It was nice with a nice view of the capital and the city. The decor was outstanding and quite comfortable. My kids came with us so shortly upon arrival two rollaway beds were brought in and set up side by side still leaving plenty of space. There was a living room, dining, and work area within the room as well. We would definately return for another stay!",5,5,0,0
"You get what you pay for
A word of warning. Look at your bill in the morning. They charged me for having the safe in my room. I didn't ask for it. I never got the combination. Just be aware. 
The hotel was nice. It is next door to the Ohio State fairgrounds. They do allow pets. I didn't have one, but it might be good for others. My room did not smell of animals. The room was spacious; however, the love seat cushions were worn on both sides. There were dust bunnies in the corners, and the one light did not work. I let them know, and maybe they fixed it after my stay. Who knows. 
I had made reservations through choicehotels.com, the reservation I made was for two King suites. I got a king handicapped suite and a queen suite. Not a surprise for Choice Hotels. The pool looked nice. Small. But it closed fairly early. 
Unless you are going to the State fair, there is nothing within walking distance. The hotel is conveniently next to I-71. That can be good or bad. I never heard the highway from my room.
The table tents in the room tell you that you need a network cable to access the internet. They have WiFi, just turn on your computer.",3,3,0,0
"Not bad, over all
It was pretty good, but not great. The valet team was great, though a little pricey, I think. The breakfast was free, but not very hot and not always fresh. The room was clean, but didn't always keep things stocked up (tissues, soap, etc.). It wasn't bad, but I expected a little more.",3,4,1,1
"Going Above and Beyond
I travel to Chicago for work a lot and tend to stay in the Magnificent Mile area near my office. After a week of that, I spent Friday night downtown to get a broader view of the city. Walking from Mag Mile to downtown, I started getting concerned. The buildings became increasingly decrepit and the roads became increasingly highway like. What was I getting myself into?
I arrived at the hotel way too early... at 11:45 AM. I figured I'd just leave my suitcase in storage and come back later to check in, but Adrian (I believe was her name), told me she would make sure my room was ready quickly. I sat down for less than 10 minutes, when she called me over with a big smile. As she was checking me in, she repeatedly asked me if I needed anything. I had booked on Travelocity and wasn't sure if I had put my priority club info in, but her special treatment led me to believe I did. However, when I decided to ask her, she checked and said it wasn't there. Of course, I didn't know my information, but she told me she'd look it up for me and make sure it was stored.
I went up to my room, and after about 10 minutes, there was a knock. It was Adrian. She had come to tell me she updated the reservation with my club info so I'd get my points. She also brought me a card with my number for reference and showed me how many points I had, informing me I had enough for a free night stay already. She didn't have to do this, but she did and it made the stay that much better.
As for the other things... The neighborhood isn't as bad as it appears. Once you pass a massive complex of post office buildings and cross the river, you're pretty much in the financial district. It's not a far walk to the Art Institute and there's a fair amount going on. The room was large and clean. My checkout experience was also very pleasant. The young woman whose name I didn't catch, ask me how my stay was... I replied that it was great, but she read my face (which was hungover) and implored me to let her know if anything didn't meet my needs. Usually people ask you how your stay was like an automaton and don't even listen to your response. She was actively seeking real feedback. Whoever hires and trains at this hotel is amazing.",5,2,-3,3
"could have stayed at the radission
The hotel was too expensive for what they claimed to deliver. it was a long eight miles from sesame place. they had no maps or printed directions upon request. it was a storm and the place was dripping and buckets where on the floor during check in, the place smelled of mildew and the pool.... my 3 three year old grand daughter refused to get in thousands of tree debris and pine needles in th water. spend the extra money ,,,, oh thats right i spent the extra money. do ur research check trip advisor. i could have stayed at the raddison for the same price. beautiful hotel with some spit and polish they could bring it up. i'm surprised at you ramada:(",2,1,-1,1
"Convenient and good value
This hotel is conveniently located near downtown, in easy walking distance to restaurants, ball park, shops, etc. The staff is friendly and helpful.",5,4,-1,1
"Best hotel :D
As cabin crew jet setting around the world. This hotel is by far the comfiest, cosy one that I have stayed in. The staff are wonderful and helpful. You are literally right in the middle of Boston so it provides great links to either go shopping, the subway or Whale watching. 
The beds are unbelievably comfortable, I tend to fall asleep on them by accident with all the lights on!
Sadly I won't be going to Boston anymore as my fleet will no longer operate it. I am absolutely gutted, going to Boston is more of a pleasure than a chore and I will definitely miss it! 
I will definitely be making the most of it on my last two trips.",5,5,0,0
"Horrible hotel.
On my second stay at Los Angeles, and as I like to try new hotels, I made the mistake and choose this hotel.
The check in was was quick and the staff was fine.
The lobby was small and there was nothing special about it. It looked very dated.
The room was big but the interior and the lighting made it unpleasant.
The toilet was ok but the toilet sit was worn. The bathtub was light black from dirt. To take a shower you had to wait 5 minutes for the hot water. I wanted to check out as soon as possible.",1,2,1,1
"cockroach!
on our second night I found a HUGE cockroach in my daughter's boot. we were fairly freaked out, screamed, called the front desk where they offered us another room (but who's to say the next room would be safer?), screamed as it crawled out again, then killed it ourselves. yuck! the splat was one-and-half inches wide. since we had a bunkbed room, we both hid in the top bunk and had a fitful sleep. thrilled to leave.",2,2,0,0
"The Westin Lax is a reliable bet for a comfortable nights sleep.
I have visited the Lax Westin many times and have yet to be disappointed. 
The bed is still the most comfortable hands down. We love the rooms with the airport view....great fun to watch the airplanes land or take off.",4,4,0,0
"above average room in downtown LA
i recently stayed in the luxe for a few nights as i was attending a conference in downtown LA. on the plus sides, the location is really convenient (walking) to downtown LA, the staples center, and the (chain) restaurants nearby. even though you can walk to these places, other than staples center and the restaurants nearby like the espn zone, trader vics, etc, i probably wouldn't walk around at night. 
the hotel room was really nice. pretty large with a king-sized bed and modern updated bathroom. the bathroom didn't have a tub, but the shower was great, with both a handheld and overhead downpour style. overall the bathroom was pretty small, but stylish. 
the amenities in the room were above average. good wireless connection, flat-screen tv, keurig coffee machine. however your options are either to have a little more street noise and face figueroa, or face a parking lot in the back. the restaurant on the second floor is in construction, so there's no food or bar options right now, but you're right across the street from many many selections. 
i think once the renovations take place, the rating could go up to a 4.",3,3,0,0
"Nothing Special.....Small Rooms
This hotel is in a good location...directly downtown Boston. Nic lobby, but that about it. Chambres are VERY SMALL....you will have to go into the hallway to change your mind! You can literally, hold open the chambre door & reach into the bathroom, no problem. Very Bulky furniture for such a small chambre and TOO much furniture. 
Spent the nite durning Boston Marathon, as usual, reception staff was very snobby, rude & impatient.
Restuarant food was very good. BEST fries I've ever had in a hotel....hot,crispy,fresh & on a warm plate.",3,3,0,0
"Nothing special - a bit of a let down
This hotel was good, but not what I was expecting. 
The location is a big plus. You can't beat it. Around the corner from Union Square. 
The room was nice, but the bed and pillows were terrible. Very uncomfortable. The bathroom and shower were good though. 
However, the biggest disappointment for me had to be the Grand Club facilities. The breakfast choices on offer were poor and the fact that alcohol during the evening ""happy hour"" service had to be paid for was amateurish. I've previously paid for the same type of benefits when I stayed at the Sofitel in Melbourne Australia and their offering was a lot better. The breakfast was better quality and all drinks and food was free to club guests between 5pm and 7pm each night. Charging people for drinks when they've already paid extra to use the club facilities is a disgrace.",3,3,0,0
"3 uncomfortable nights
Room: Tiny--with one end table and one chair; no desk. Insufferably hot; thermostat was broken; A/C gave no relief. Clock radio non-functioning. Faucet dripping gallons of water; called about it--no response. Bedding out of date. Hotel: dreary hallways. Only positive was lobby had a very interesting design. Would not return to this hotel, regardless of deal.",2,1,-1,1
"Great NYC experience
Stay in this hotel very often for business. The staff are friendly and accomadating-the rooms are clean and the bathrooms are roomy and bright. However the rooms could use more lighting options.
Lower midtown location-easy to get around and convenient.
Nice wine hour at the end of the day and free coffee in the morning in the lobby.",4,4,0,0
"Carnegie Hall weekend....
We were in NYC to see the performance of the Crawley ISD Honor Choir of which my nephew is a member.
We chose the Park Central Hotel because of its location to Carnegie Hall and the choir was staying there.... all 110 5th, 6th, and a few 7th grade students along with their chaperones and families.
I booked my superior double room. Upon my arrival I was checking in with the Manager, Ricky, who informed us that they did not have a room with two doubles so they would like to upgrade us to a suite. That was very nice. He expedited our check in and offered his services if we needed anything during our stay.
The Bellman, Carmelo, was fantastic. Such service I have never had before. Professional, Friendly, and anxious to help with whatever we needed. All Bellmen should be like Carmelo. Which brings me to mention Felix.... on our departure he was the equally as good. He arranged a priviate car to the airport for the same rate as a taxi. Very nice service.
The service from the manager and two bellmen was above and beyond any hotel I have ever experienced.
We did have a few little hiccups but they were handled with speed and expertise to make our stay at the Park Central Hotel a most pleasant one. I would not hesitate returning here again.",4,4,0,0
"Would never stay there again
I just so happened that we stayed in this hotel back in 2009 when it was almost brand new. And it was a great say for a great price. Exactly three years later, the place can be described with just one word - filthy. It is beyond me how it could be ruined so quickly. The reception area floors are warped, the carpeting is worn in the lobby and in the room, the bathroom is simply disgusting, the refrigerator sits in the bedroom, the coffeemaker is in the bathroom(!). People need to stay away from this place.",1,1,0,0
"Great location, OK hotel
As with many reviewers here we found that the location couldn't be beat. We purchased a $29 7 day subway card and were able to zoom around the city knowing that we could return to the hotel easily whenever we needed. Although in a busy part of midtown I didn't find traffic noise to be a problem and I am a very light sleeper.
The hotel itself was OK but nothing amazing. On checking in there was a delay while they tried to locate a room for us but we were soon on our way to the 27th floor. The room itself was huge - far larger than the one I paid 3 times as much for at the Peninsula a few months earlier. There was a small sofa and table area plus a walk in wardrobe which had plenty of space for our two large suitcases. 
The bathroom was tiny but that wasn't an issue - after all, how much time do you spend in the bathroom!? 
The let downs though were as follows:
The vent in the bathroom let freezing cold air in. As the bathroom door was about 3 feet from the bed this meant that unless the door was tightly closed I was freezing in bed! It also made for a very cold exit from the shower in the morning.
Also, although the hotel had recently been renovated it appeared to have been done on the cheap in some cases. The table was not held together securely as the top was just glued on - when you tried to move it the top came off!! 
Overall it was a perfectly good (if somewhat cold) place to lay your head at night and the location made getting around Manhattan very easy. If the price was right I'd probably stay again.",3,3,0,0
"Dirty comforter and bugs
We stayed in this hotel with my parents. While our room was clean and comfortable, and we had an extremely helpful concierge help us bring some end tables we'd bought upstairs, my parents' experience was less pleasant, and for that I am giving this poor review. On the first night, we noticed that their comforter was dirty, stained in several places. We called to get it replaced, and the maid came in with a bottle of fabric cleaner and gloves, looking like she just intended to clean out the spots right there (odd). When we pointed out the stains, she nodded and then took the whole thing out. When she brought it back, it looked much better, but a little later, we looked closely again and found more stains! 
Since it was a cool enough night, they left it alone and just didn't use it to sleep. But then the next day, they found a dead bug on the bed. Thinking, ok, this is just a one-off, its dead, maybe we brought it in from outside, they also ignored it. But then the next night, they found a LIVE bug in the bed. 
A couple of other things to make the experience less than desirable: We came into the room once to drop something off and the maid's cart was directly in front of the door. We moved it aside and tried to use the key, which didn't work immediately. After a couple of tries, it opened, and we were surprised to see the maid in the bathroom. This was odd, as I thought maids are supposed to leave the door open, or at least propped with the deadbolt while they are inside. She also didn't open the door when she heard us trying to get in. Not suggesting she was doing anything wrong (and there was no evidence of anything like that), but it was weird. On their last night in the hotel, my parents came back on their last night after a long day only to find the towels and toiletries hadn't been restocked. It was easily solved, but they shouldn't have had to call for something that's part of the regular service.
The rooms were comfortable, the location was great, and the concierge and desk staff downstairs were helpful. But dirty comforters and bugs in the bed just aren't acceptable; and perhaps the cleaning staff might need a little more training, too. Unfortunately, these issues are enough to make me never want to stay here again (or recommend it to anyone, either).",2,2,0,0
"Best place to stay in Soho/Downtown
Having lived in NYC previously, I knew that I wanted to stay within walking distance to the fun bars, restaurants and cafes around Soho, Noho, Chinatown and still be close enough to Union Square for access to Midtown shopping stores. Mondrian exceeded all expectations: The room was lovely and very comfortable, the bathrooms were clean, small but not shoe-size like the Americano that we also stayed at, the roof terrace is a bonus, PLUS the bar serve great cocktails. Everything about the place is wonderful, welcoming and fun. The great service also was the icing on the cake. Thanks Randi for being a fabulous Manager.",5,5,0,0
"Great location. Excellent staff. Very good hotel
Great location very central.
Staff very friendly and helpful various times.
Breakfast buffet could be better: little basic food. Please improve.
Breakfast buffet tables too few for the strructure get kind of difficult to get a place in rush hours, but we could live with that.
Room with kitchen , refrigerator and all, very confortable",4,4,0,0
"The best value budget hotel in New York
For the last four years, I have travelled on business to an event in New Jersey for a week. Naturally the best hotel I had was the one time I stayed in New Jersey; it's much cheaper there and for a reason - New Jersey is a dive. Since making that mistake first time, I have always reverted to Manhattan, getting the cheapest room I can and being prepared to rough it a bit as a consequence.
Of the three I have stayed in in successive years, the Chelsea Star was comfortably the best; I also liked the Jane for character and location, though the 'cabins' are horribly cramped; the Hotel 17 was pretty forgettable. The Chelsea Star is - importantly for me at least - about as accessible as can be to New York, with character, clean and not noisy by the standards. The manager John is very friendly and helpful. 
It's not perfect, of course, but the measure of any hotel is how it deals with any complaints. In my case, the hot water in my shower did not work for several days and I raised that with John. Despite the fact that he had already upgraded me to an en suite on arrival, he arranged a move to the room next door and a substantial refund. I had not asked for either and think he was more than fair to me. Sometimes you do get more than what you paid for. If I go back to New York next year, this is where I will stay. Highly recommended.",4,5,1,1
"It's cheap, and you get what you pay for.
The biggest problem with this place is that they don't have a reception that takes care of what happens at the entrance. They have an office located in the basement, which closes at 5.30 pm. When you get back in the evening you risk finding the entrance occupied by homeless/beggars who can be quite intrusive. 
The rooms are on the small side. The bathroom is a joke. You've got a bathtub with shower, and direct view in from the neighbours. 
Think the only positive they have going for them is the location, which is four blocks from Union Square. 
The staff is friendly and will offer you good service, when available. The problem of course, is that they are only available by phone after 5.30, and will only respond in case of emergency. You would be better off calling 911.",2,2,0,0
"Not for everyone, more like a hostel-but the price was right & the location fantastic!
My husband & 2 kids (13 & 15 yrs) stayed at New York Hotel Marrakech for five days in July 2012. We were out all day & late exploring every night, so really just needed a clean, safe, comfortable place to sleep. Upside: Felt safe. The room was very clean and there was maid service every day, plasma TV and decent aircon. Bathroom small but clean, typical of these hotesls. We were in rm 31 in the corner, with a view over Broadway. After reading posts re: bed bugs we checked the beds & area, everything was clean and fresh and none of us got bitten during our stay. The hotel is four blocks away from Central Park and there is a number 1 (red line) subway station literally outside the door so you can get everywhere you need to with ease and at a low cost. The hotel is beside a Starbucks & there's a great Mexican place just up the street, plus other places to eat, small grocery, pharmacy & there was a fruit stand across the street. Staff were friendly & helpful. Lots of people, but we didn't hear anything at night. Door men to help with bags up the stairs. Down sides; No pool or exercise room if you need that. No elevator and no internet in the room, free Wi-Fi in the reception area only. More space to keep luggage off floor would've been nice. If you’re planning to see many sites all over the city I would also recommend getting a 7-Day unlimited ride subway pass it Cost: $29 you can have unlimited trips and runs till midnight every day. Give it away if there's time left.",3,4,1,1
"Great Choice by LAX
I stay at this hotel 10-12 times per year on business. The location for business gives you access to all of the slow moving LA highways. As for the hotel, management is very responsive, rooms are always very clean and all staff is very accommodating. The pricing is perfect for business. Best yet is that after work hours, easy access to Manhattan Beach, Marina Del Rey, Santa Monica, Culver City, Hermosa Beach etc - all without ever going on the 405.",4,4,0,0
"Good location nice hotel
The Omni is situated in a good location near Gaslamp district and overlooks Petco park, very good location. Our room was a good size but the bathroom is only screened off from the room with badly fitting doors/wooden blind not very private and noisy especially in the mornings with the additional noise from other bathrooms in the next rooms around ours. The view of the water from our room was great and we could always watch the Navy ships and helicopters arriving/departing or practicing plus a wonderful view of Colanardo in the distance. Downside we could also see and hear the trains arriving and departing 24/7 just below us but you can't have it all. The pool is very small and very well used with weddings, corporate events etc but good to have and we did use and appreciate this facility. The 'balcony' in our room was nonexistent but the patio doors did open up and allow us to let in the lovely sunny Californian heat. Maid service very good room and bathroom clean, good supply of towels, shampoo etc. Air-con worked but it was a little loud but not too bad. Hall area on our floor was terrible the carpets awful, old, tired and very brown lets the hotel down. Restaurant good food, room service OK a little cold when it arrived but good food. All staff in hotel and restaurant very kind and friendly, especially concierge who could not have been more helpful, thank you guys. We had a good six nights stay.",4,3,-1,1
"low budget
The price was good, the staff was friendly, but the room was old and dreary and the light in the bathroom was on a sensor so would not stay on when you were in the shower unless you kept sticking your hand out and waving it.
Very loud, too, with pool noise late and then early morning meetings.
The fitness room was not air-conditioned and because there was a meeting going on right outside the windows, you couldn't even open the windows. The fans barely helped out.",2,2,0,0
"not worth the money
My first stay in the hilton downtown. Stayed on the 8th floor king bed. It was clean but its time to upgrade the place. It has that well used feeling when you are in the room. Very large room ( suite). I am not saying its ""bad"" just wouldnt be my pick for the place to stay in downtwon Indy. Cost 32 dollars for valet service. Although that is the norm for downtown. Valet service was great. For the cost of the room I would look elsewhere.",3,2,-1,1
"Overrated, Poor Quality
I got this room last minute for a romantic get-a-way, and was not impressed at all. I got this room off Priceline, and was told not being from Houston that this was a great hotel. Looked at the pictures and was totally excited. We walked in, and we got a handicapped room - which was fine, whatever ( you get what you pay for). Front desk was rude, and short with answers. Halfway through drying my hair, our power goes out in our room. They sent an electrician up to fix it - strike one. Halfway through the middle of the night, the room next to us was having a party ( not hotels fault) and we had to call security at 4:45 am - finally it quieted down. then bright and early at 8 am there was TONS of noise from housekeeping right next door and on top of us. it sounded like someone was rollerskating on top of our room for hours on end - strike two. Then check out is at 12 pm and considering we only got about 5-6 hours of sleep we kindly asked front desk if we could check out at 1 and they said they had to charge us!! Are you kidding me? Why would they charge us for an extra hour, espeiciallly when WE had to call security in the middle of the night?! Because i'm sure that they had tons of people waiting to get in this hell hole of a hotel. Not impressed, poor quality, noisy, and by the way, I felt like I stepped into the hood.GHETTO GHETTO GHETTO. Low class guests, not what I was looking for, never would recommend this place and NEVER will go back.",1,1,0,0
"Thanks for overbooking me
When I went to check in there was no reservation for me. I had the confirmation number but was told that they had no rooms left. 
Try finding a room in New York on short notice. It cost me an extra $300.
Thanks a bunch",1,1,0,0
"Dated and needs an overhaul. Extremely tiny rooms.
Was probably good in it's heyday but very small and dated rooms with very old bathroom. Room was so tiny had difficulty fitting in two suitcase in the room next to the beds. Huge hotel complex. Great location though. For the price would go somewhere else next time. Hotel needs massive renovation to keep price competitive.",3,3,0,0
"Believe the negative reviews, please.
This hotel gets a two star for one sole reason: its concierge service. Period. Mihalda and Steve worked miracles getting me tickets to shows, arranging for tours to sights and tips on best places to eat breakfast or dinner. Aside from these two gems, this place would be demolished if it was not for one sole, solitary, single fact: it is directly across from Penn (Amtrak) Station and Madison Square Garden (MSG). Given that I traveled to Philly and around Manhattan, it was convenient. However, the rest of this place is horrible. Here, for your consideration, is a brief, concise review:
Lobby:
Impressive decor even for an old building. It has over 1400 rooms so it is always busy. Front Desk staff is nice but look as upset to be there as you will be when checking out. The gift store does not allow to charge anything to your room and its limited gifts and food are suspect to begin with. 
Concierge:
Best ever. Located in lobby the best times to get help are early in the morning before the mad rush of 1400-room guests. Mihalda is charming and so helpful and knowledgable and Steve is a cool cat. They can help you solve any tourist or visitor information challenge. Tell then I said hi.
Rooms:
Yuck. Carpets in the hallways smell. The room corridors are long and dingy. The doors are all original from 1919 and they have gold plated plaques detailing this fact. For the money they spent on doing that, the management could have used it to buy an paint the doors.
Inside, it is no better. I know NYC has small rooms. Granted no problem. But, geez, hire an interior decorator. Desks have no chairs. Beds look and feel old. there is no clock or radio alarm. The TV is a color TV but it is an old cathode ray tube and only 13 inches. C'mon, this is 2012, buy newer sets even if they are not new, try flat screens at a wholesale and get into the 21st century. My bathroom was not only old, it looked it. The mirror was stained so you only got a half body view. The sink dripped water all night and day.
WORST FACT: THERE IS NO INTERNET IN YOUR ROOM!!!!!!!!!!!!!!!!!!!!!!!!!!
How in this year of social connectivity do you not have internet in each room. This is why the lobby is overcrowded. the only place for internet access is in the lobby. AND it will cost you $10 for the day. Mind you, you may only need it in the morning or the late evening, but it will cost you $10. Advice: walk two blocks to Starbucks on 32nd and get internet for free.
Location:
It's great, yes.
Service:
was their service here? I am not sure. Even the security guard at the elevator bays who is SUPPOSED to check room card keys never checked anyone's room card keys. So much for your security.
Maid service: These ladies work hard to make a horrible looking room look enticing. they deserve a raise just for trying let alone succeeding.
Bottom Line:
If you need to travel on Amtrak or plan to hit MSG, this IS the place. If not, do yourself a favor and look elsewhere.
It's too bad, too. If the management used its brain, this place would be awesome.",2,1,-1,1
"Not a Luxury Hotel but Fun Theme
Even after having read all the reviews, I was surprised by how much this was NOT A LUXURY HOTEL despite it constantly calling itself that and charging luxury prices. No real door man or bell man. We had to haul our luggage up the escalator and to our rooms without even an oh, would you like help with that?
The rooms were miniature. I'd requested a river view room over the phone and was told that they'd do their best. When we checked in, I was told that it was not even an option with our room category.
On the up side, the theme was charming, the place is historically interesting (which is nice in a city as history-rich as Boston), the location is convenient for exploring the city and the concierge was truly superb. We might come back - but only if it were at non-luxury prices.",3,3,0,0
"Past its sell by date
Had really looked forward to our stay as we have used Hiltons in the past and been impressed. However this Hotel goes right at the bottom compared to other Hiltons we have stayed at and as a previous reviewer stated the whole propery is looking tired and in need of more that a little TLC; it needs a few bucks thrown at it. The bathroom in our particular room was way out of date with a rusting bath ( how much does it take to replace and old bath with a plastic one which does not show signs of rust) and the tiles in our bathroom reminded me of ones we had 20/30 years ago. The room was very quiet and spacious with a large comfortable bed but there was only one chair in the room. All the staff we met were very friendly and helpful so the main problem was purely property related. The shuttle service was a bit of a mystery and as the hotel was a bit out of town it would have been good to have a regular service to down town, we were even let down on the last day despite having booked it to go down to the cruise terminal. I loved San Diego but would stay downtown next visit.",2,3,1,1
"Good Butler Univ Option
We've stayed at this property a number of times, just stayed there 8/18/12 - first time since it became a Holiday Inn. The rooms are still very clean, comfortable, and quite. No complaints, and no noticable drop in quality since it was a Sheraton. They are renovating, but we experienced no noise or inconvienence. The location is great if your visting Butler University (be sure to request the Butler rate!). From past experience, I recommend requesting a room facing the parking lot (not the freeway) to avoid noise at night.
FYI - can't remember if they had fridges when it was a Sheraton, but there are no fridges in the standard rooms.",4,4,0,0
"Pretty bad place
The Milford is not a very good hotel, and things were even worse the nights I stayed there recently. First of all, start with the decor. Very garish. The rooms are small, but that's OK; to be expected of an older NYC hotel. But the lobby is really rundown looking, the bar is tiny, and the hotel is understaffed. Expect to have to wait for everything. Also, there's no restaurant or coffee maker in the room, so you have to run out to Starbucks every morning just to get a cup of coffee. Gym was out of service. The told me to use the gym at a sister hotel down the block, but what are you supposed to do? Run down the streets of NYC in the middle of winter with your gym clothes on? And they didn't even offer to comp me something for this. I would not recommend this place. There are a lot of nicer hotels in the area, including the Intercontinental and the Westin.",2,3,1,1
"Stay Somewhere else.
To put it in Washington political terms, staying at this particular Westin is like having a conversation with Sarah palin and then realizing that if you had crossed the street you could have instead talked to Condi Rice (Park Hyatt) or Hillary Clinton (Fairmont) both of whom are more interesting and way more accomplished than Sarah. The only thing that the Westin has going is the great location. Otherwise is just blah...! Tiny rooms, no resturant, slow valet. Wifi was adequate but the desk and chair were also small and not very conducive to do any work. One think that caught my attention was the layers of linens and blankets, which for the summer were absolutely unnecessary. Lastly, I asked for hypoallergenic pillows and the desk staff decided to give me a hypoallergenic room. This happens to be a shoebox of a room with a big door sign that reads something like ""Westin preferred guest"". If this is how Westin treats their preferred guests, then forget it. I even asked for a chair because the room only had one. It took three calls to get one. Anyway, this property goes on my short ""never again"" list",2,2,0,0
"Old, small room, not many aminties
Stayed here before while some updates in the lobby, it's still old, warm and stuffy, my room was cramped motel six has nicer rooms.
The offerings at the hotel are zero
Breakfast opens at 7am hardly convienent for business travelers.
it's location is fine but many other options very near by.",3,3,0,0
"Worst of the Worst
I travel extensively throughout the USA and can honestly say this is the worst hotel stay ever. The rooms are tiny. Upon check-in, I asked for a quiet room away from the noise of the bars. I ended up in a room directly over the thumping music that played loudly every evening. I could not turn on the air/heat or fan to help deaden the noise because the climate control system did not work. I had to open the window for air, which let in even more noise. I asked them to repair the system upon my morning departure. When I returned late that evening, the system still did not work, but instead made very loud clanking noises throughout the night. I had to pull the plug on the unit at 3:00 AM so I could get some sleep. Each night there was some sort of disturbance interrupting sleep, either a Hudson employee walking down the hall having a conversation on his 2-way radio, or guest room doors slamming at all hours. Do yourself a favor and just sleep at the airport terminal. It will be much nicer and quieter.",1,1,0,0
"Gross!
Terrible housekeeping, garbage on the floor, and in the morning A CONDOM WRAPPER STUCK TO MY FOOT WHEN I GOT OUT OF BED!!! Complained at the front desk and they said they couldn't give any refunds and ""It doesn't matter because you are leaving today, right?"" Bathrooms dirty, hair stuck to yellow stuff all over ceiling in the shower, smelly room. Planned to stay two nights, but left as quickly as we could!",1,1,0,0
"Space and comfort
My husband, teenage daughter and I stayed at the Eastgate Tower room 21D for 6 nights from 7th September.
The reviews that I had read prior to our trip were spot-on. 
Having transferred from the very ordinary Holiday Inn Express JFK (after a late arrival the previous night), we arrived very early at 1130, expecting to be told that we were too early to check in. This was the case, but after I accepted an offer of an upgrade at an extra $30/night, the front desk manager, Yan, found a ""room"" that was ready and we were able to check in immediately.
Our ""room"" was a very spacious one bedroom apartment, having 2 queen beds in the bedroom, a kitchen (dishwasher) and sofa bed in the large lounge room. Yes, it was dated and tired, but I had expected that from the reviews. As a family group of 3, we found it to be extremely comfortable - easily the best accommodation of our US trip. As a corner room, it had a great view including an obstructed view of the ESB.
A great bonus was that the windows opened so we didn't need to use the AC at all. 
The staff were all very friendly and helpful. Housekeeping staff were, as with other reviews, happy to accommodate any extra requests. We found the laundry facilities to be very useful.
I loved the location. It is in a quieter area (but still has 24 hr traffic hum and sirens) but is easy walking, taxi or subway to the hot sights. The area around Times Square/42nd St/Broadway is frenetic, and I was very grateful to be staying a few minutes away from there.
There are 2 supermarkets within a few minutes' walk.
Around the corner on 2nd Ave is a great restaurant, Cibo. We had a very nice 3 course meal from the prix fixe menu for $39.
In the other direction on 3rd Ave, are more interesting places to eat. I'd recommend that overseas tourists try some modern Mexican cuisine. 
Overall, a fabulous stay, and I'd love to stay there again if we get back to New York.",5,5,0,0
"Great Hotel in San Francisco!!
We stayed 2 nights in September with other family members. This is a great hotel close to AT&T park, perfect for attending the Giants/Padres game. (Sadly the Padres lost) We booked a 1-bedroom suite as we had our young niece staying with us. 
The room was clean, quiet and we had fabulous view of downtown. Our niece stayed in the living room area on the sofa bed. She was quite comfortable. Plenty of towels and shampoo/conditioner. The AAA rate for the 1-bedroom was $280 for the weekend. Also, the BART station is about 4 blocks from the hotel but Union Square is a hike from the hotel.
As with most downtown hotels the hotel bar prices were high....$11 for a small glass of wine and $8 for a domestic beer. We did eat at the buffet restaurant one morning. The buffet was excellent with an assortment of cereals, juices, fresh fruit and a chef making to-order eggs or omelets of your choice. The buffet for 2 was about $30. 
Overall, we would stay at this Courtyard again. Highly recommend!!",4,5,1,1
"Affordable, convenient, clean
Convenient to sites and public transportation.
Affordable price for the city. Followed another reviewers comments. Parking at the hotel is outrageous just go around the corner on Vine St and there are numerous commuter lots. This is a big hotel. Lobby is huge so it feels like a convention center hotel. Elevators are slow. TV stations were quirky. Bed comfortable, room clean, bathroom very clean, would stay there again. Check the cancellation policy to see if it meets your needs. Hotel web site had a cheaper rate after I had booked through Starwood.",3,3,0,0
"Underrated
Makes me a bit sad sometimes when I see a well run hotel, with quality common areas, a good restaurant especially for breakfast, and well appointed rooms rated average by reviewers. I read the reviews and stayed here anyways, given the great room rate and proximity to my meeting location. I could not be happier with my choice - stayed three nights and could not have been more pleased. The staff, from front desk to wait staff to shuttle drivers were all first class. The hotel is not really well located, sort of behind a Walmart, near the LBJ Parkway and a mile away from the Galleria. But that is my only complaint. My room was comfortable with a flat screen TV, quality shower, well functioning air system, and comfortable bed. I would recommend this hotel for anyone requiring a stay north of downtown Dallas. It's also within 20 minutes of DFW airport. Go to this Doubletree and you'll get more than just a good chocolate chip cookie.",5,5,0,0
"This was a construction site
The hotel is undergoing a complete renovation, and guests seem to be in the way. No lobby to speak of, no restaurant or snack bar, no room service, dramatic delays in checking in and getting luggage that had been checked onh arrival. My roomj was supposed to be ""renovated - it had some new furnature, filthy carpet, peeling door, no grab bar in shower (shower was in tub that was 50% blocked by sink. Very poor accommodations for full price with no adevance notice about construction.",1,2,1,1
"Excellent stopover for the price...
Normally we are only two adult travelers, but took a trip with a niece and nephew to Los Angeles. We located this hotel and were very happy with the overall experience. We only stayed one night, so can't speak to how it would be over several days, but we encountered Jennifer, a great front desk person. 
The room was large enough to put one child on the sofa sleeper and the girl in her own room. She was so excited. The property is about to undergo renovations, which do need some updating. Our suite was clean, the linens were nice and I love the fact the pillows were not flat and lumpy. Shower strength was strong, and (very important to me) the A/C worked perfectly. 
Our breakfast was better than I expected and I would recommend this as a great alternative to sticking a bunch of family members in one small hotel room and making the best out of it. It's not a Ritz, that's true. The tv's were older, but there was a dvd player in the room and I loved having a fridge. Great value for the money. I would stay here again. 
Only one complaint - the wifi was spotty at times, but that was probably because of our high room location.",5,4,-1,1
"STAY AWAY FROM THIS PLACE
I had an ok experience in this hotel in the begining but upon check in they had us in the Meeting room on a murphy bed folded down from the wall. There was water damage on the ceiling and mold in the tiles. I didn't complain as the room was booked and paid for thru Orbitz and I know that I needed to take the issue up with them. The REAL problem is that I am an insulin dependent diabetic and went to the breakfast area to get a dounut to take back to my room to eat and check my sugar as it was very low that morning. The man in the breakfast area screamed down the hall that I couldn't remove the food from that area or I would be ""evicted"" I explained my issue with my diabeties at which time in front of everyone having breakfast that he ""didn't care if I was diabetic I could go to Target buy a bag of dounuts and eat them"" I took the dounut back into the eating area where I threw it in the trash since I had already handled it and he yelled I was wasting his food and hollered to the front desk AGAIN in front of everyone that I was being evicted and had to be gone by noon. I asked him for a refund on the already paid nights he was refusing to allow me to stay for and he told me ""you get nothing and if you aren't out by noon (which was hour from than) he would call the police and have me removed. I was so embarrassed and my blood sugar continued to drop as I wasn't allowed to stay in the area or take the dounut to my room. I have contacted Austin News, Angie's List, the BB his corprate office and I have an att that is going to start the process of sueing for disablities act and public humilation. Please DO NOT give this man your business. He is mean and very rude",1,1,0,0
"Could be a 4 but it's just a bit off
First, this was a business trip with a Company rate agreement so the price was pretty good. My company headquarters is nearby but I have previously stayed at properties a few blocks closer. This was the first time I had stayed at this property and I have no substantial complaints with my stay but there were some odd things about it that just rubbed me wrong.
The room was in decent condition although the facility is showing a bit of age and heavy paint. Being right next too a MAJOR highway interchange was surprisingly NOT a big problem from a noise standpoint. From a parking and access standpoint it was a little weird. It was not the most straightforward to get to and the parking garage underneath gave me a bit of the willies. I was put off by the lack of any viable stairs to use; I was on the 2nd floor and the 4 stairwells all open outside on the ground floor and were unfinished concrete wells that reminded me of a parking garage. The other odd thing was no ""do not disturb"" sign for the room which would have helped when the cleaning personnel came knocking on my 2nd morning. The absolute worst part of the stay was that the ""desk chair"" in the room was either the worst chair ever or was defective. I couldn't get the chair to raise up high enough to be comfortable while sitting at the table to use my laptop, I felt that I was sitting too low with my knees too high even at the highest lift point.
Breakfast was fine and maintained pretty well. I ate dinner on site once, the service was excellent and the food was better than I expected. I did not take part in the ""Manager's reception"" so I can't speak to that Embassy Suites staple. 
The Staff was excellent without exception - the desk staff, housekeeping, restaurant, and bar personnel were very good, professional, personable, friendly, and helpful. 
All in all, I may not pick this propery first but I would probably stay here again on a future trip.",3,3,0,0
"Better than expected
Stayed Oct 14 & 15, visiting Times Square, etc. The hotel is surprisingly nice. I am a gold member and decided to stay because of the price. My price was $169 per night, but ended up being $197 after you pay taxes etc. We tood the train from Long Branch NJ into Penn Station, and walked to the hotel on 40th st. A bit of a walk, but you don't notice because there is so much going on and we found it to be enjoyable. The hotel room is small but was immaculate. The breakfast is just ok, but enough to get you going..HATE Starbucks coffee, but that's just me. Overall its a very good choice to be in the middle of it all, without the noise of Times Square at night. Also has a view of The Empire State building. Good Choice.",4,3,-1,1
"OK but nothing special
Good, accessible location out of the sketchier areas. Near bus routes for easy travel throughout the downtown core. A bit of a walk to Seattle Centre and Pike Street market but close enough for a quick bus trip. No breakfast included, no shuttle options. The restaurant is very basic food that I thought we all grew out of decades ago, and way too pricey. Sleep quality was good in the middle of the night but construction began well before 7am making for a rude wake up call. Rooms are basic and wifi included. Staff is very helpful if you need directions or suggestions. I give this hotel points for its attention to environmental practices. Recycle bins in every room and soap/shampoo/conditioner dispensers in the bathroom.",3,3,0,0
"W is for washout, worn, woeful and w-rotten
i stayed here for 4 nights..cost me an average of US 800 per night for a Fantastic Suite...right, that's the first joke - there is not a scrap of truth in advertising in this.the first room I was put in was filthy, the bathroom (a tiny wet room) ill-lit, the bed tiny, the view nonexistent, the air conditioner encrusted in dirt, and noisy as a thousand Panzer s with no way of switching it off.totally disgraceful.I called the Welcome Desk, and a gentleman called Jason reluctantly moved me to a marginally improved room ,still worn, still tiny but at least tolerable.Please DO NOT stay at this hotel - it is totally and utterly dreadful with NO redeeming features apart from the location..urghhhhh!!!!",1,1,0,0
"Reasonable Hotel Stay
We spent 2 nites in Off Soho Suites in June and it is reasonably good in terms of location but the room needs to have a paint and clean up job.",3,3,0,0
"4:00am fire alarm scare!
The hotel is in a great location and there is parking across the street on 41st street. The rooms was very large and the staff was very friendly. Our big disappointment was a 4:00 am fire alarm scare. NYC was already on high alert and it was scary. We called the desk and no one would answer. We along with many others went in the hallway and were getting ready to climb down the 32 flights. I called the phone in the hall for the 4th time and the desk clerk instructed us to go back to our rooms until they could locate the source of the alarm. The alarm went off two more times and the hotel announced for everyone to stay in rooms. We did not feel comfortable with the hotel's slow response time and lack of the source. We decided to get dressed and go wait outside the building. As we were about to leave an announcement came on to tell us that emergency was over and it was safe. I will tell you this-as soon as the first alarm went off-we saw firetrucks out side the building. Love and much respect to the firefighters of NYC. We felt the fire director did not take control of the situation fast enough and was glad to be checking out that day.",3,2,-1,1
"I Hate This Hotel
Usually I am pretty balanced about my reviews but I just have to put it out there - I hate this hotel. Both times I have stayed here, most recent June 2012, it was a nightmare.
Rooms- the rooms are so small that it is literally not possible to walk on one side of the bed - it is pushed right up to the wall. The bathroom has no counter space - this is not a complaint as in not enough space - I mean there is no counter in the bathroom just a free standing sink that is also the entire width ot the bathroom. I am not kidding the bathroom is 2.5 feet wide and the length of the bathtub. The bed was OK but too hard for my liking. Walls so thin that not only can you hear the next room but all that is going on in the hall way as people walk by etc....the wi-fi was also a challenge but this may have been just my location. The linens were ""used"" to a point that they needed to be thrown out. The closet looked like it was a fire hose station in the 1920 and converted to a closet by kimpton....the animal print robe was dirty and gross - I think it was used in an adult video then hung back in the closet.
Design - the decor looks like something W rejected as too tacky. The lighting is so bad that you can't see when trying to work. They did provide a work desk (shoved between the other side of the bed and the other wall) but it lacked electrical sockets. Furniture nicked and scratched and metallic looking wall paper - yes 70’s Vegas.
Service - 1:15 minutes for room service dinner. When it finally arrived chicken was cold and really not very nice to look at. Called front desk - no answer, rang and rang (this is one of the things that really bothers me), Restaurant/bar on site is closed on Sunday - Monday which means after working all day not able to eat without a trek outside.....
What makes it all better is that the staff (Front desk, bell staff, servers) don’t care and are not concerned. This is not to say they were rude or mean – just that they are going though the motions and really don’t care…..
All for $280 a night!!!! There are a lot better hotels in Chicago - Hitlon, Hyatt, Westin, anywhere but here...
I hate this hotel……",1,2,1,1
"Met Expectations is about it
I chose this hotel mainly for location and that it is a non-chain. Like a lot of SF hotels in old buildings, they made the best given the existing conditions. It must have been recently redone and it was clean and the bed was nice.
On the negative side, the elevators were out of order, there was no lobby bar (I always like to have a bar as it brings a level of energy and community to the property), the rooms and particularly the sink area was kind of dark making shaving difficult. 
Price made this a good value in SF and I would stay here again.",3,3,0,0
"Exterior Rooms
You can't tell from the pictures but this ""hotel"" has exterior rooms only. Having paid $150, we were disappointed to discover this. We didn't sleep well because of the noise from the parking lot. Overall the hotel could use some love. The paint was chipping, the TV had a fuzzy picture, the wireless internet was slow, and breakfast was less than impressive. The staff was friendly.",2,2,0,0
"Wonderful stay, nicest staff ever!
We had a wonderful stay at this beautiful hotel. It has a central location, next to the flatiron building. The staff was extremely nice. There's a computer with complimentary acess to the internet wich was great! Hope to come back some day...",5,5,0,0
"Snobby Management
Make sure you print out your reservation confirmation because they will change your intitlements you are promised by phone. We were made to feel like some second class citizens when we requested what we were told what we would receive. The manager would not even come out of his office from the back when showed the receptionist proof of our confirmation on my smart phone. They made me forward the e-mail to the manager instead of just coming out to the front and speak with us. I guess we were not the rich kind of visitors they are accustomed to. Will not return.",1,1,0,0
"Great hotel would recommend for sure but...
The pillows were the only issue for this hotel or it would be a definite 5 star. The pillows were so thick/fluffy I had a horrible nigh sleep, ended up not using one and woke up with a sore neck. Please get thinner pillows!",5,1,-4,4
"Very good location and surroundings
We have stayed at this hotel a number of times, from back when it was called the New Otani. We saw the rooms gradually get more and more dingy to the point where we no longer stayed here, but we came back when they started upgrading and remodeling. 
The location is wonderful, especially if you appreciate being right next door to Little Tokyo, with its Japanese markets, restaurants, and the Kinokuniya Bookstore. Many Japanese guests stay in the hotel, and the breakfast buffet has a couple of (so so) Japanese dishes. We are hoping that the Hilton chain will have sense enough not to destroy the unique Japanese flavor of this hotel. (Are they really going to call it the ""Doubletree by Hilton"" and let it go at that?)
The hotel is also within easy walking distance (10-15 minutes) of the Disney Concert Hall, the LA City Hall, Olvera Street, the Cathedral of Our Lady of the Angels, Los Angeles Union Station, the discount stores of the Garment District and Toy Districts, and the Japanese American National Museum. Freeway access is also excellent.
We were disappointed in the buffet breakfast in the Azalea Restaurant. If the food was any good, then the $18 price might be acceptable, but it is very mediocre quality and showed a general lack of care in preparation. The way-overcooked scrambled eggs and the tasteless, soggy (even when freshly put out!) potatoes were especially nasty. Unfortunately it was too expensive to put together an interesting breakfast from the a la carte menu. The only sensible choice for us was the American Breakfast (eggs, potatoes, meat, toast, juice and coffee/tea) at $12, which is actually quite good and which of course benefits from being cooked to order. I complained about the buffet breakfast when I stayed here last November and the manager wrote me back that they were planning to improve it, but I didn't see any change on our current trip. Those potatoes are REALLY AWFUL!
We found the hotel and restaurant service to be friendly and helpful -- no problems there. This hotel kind of nibbles away at you with extra charges, like $24 a day for parking and $10 a day for Internet connection. For parking, you can find cheaper places nearby if you look around, and I heard that the Starbucks just next door to the Azalea Restaurant has free Internet.
For one minor gripe, I found it bizarre that you can't get a newspaper anywhere in the hotel. If you're lucky you might find an LA Times left in the vending machine outside (bring lots of quarters), or if you don't mind waiting in the long coffee line, you can get the New York Times, the LA Times, and the Wall Street Journal next door at Starbucks.
All in all my wife and I always find this hotel a very nice place to stay and we hope to come again soon.",4,4,0,0
"Families/Platinum Ambassador Members STAY AWAY from this hotel
I am a Platinum Ambassador member and booked two rooms at this hotel and it was the worst stay every. David who was the Ambassador checkin was the rudest and most usless person person i have ever dealt with. The hotel staff beside a few were rude and now willing to help, we had a 5 month old with us and had asked for a microwave ahead of time and when we got to the property they said they don't have one, and we were not able to heat up our babies food, they wouldn't even heat it for us. I would stay anywhere else beside this place there are lots of good hotels in the area don't waste your money at this place.",1,1,0,0
"A little too hip for its own good
The third time I have stayed here but probablly the last.
I can put up with the small room as the bed it very comfortable and I like this part of NY with its proximity to the restaurants/bistros in Columbus Circle and Central park. But .. lots of small things did not work in my room and with their facilities. 
I was shocked that at 2 pm in the afternoon this level of hotel one could not get tea or coffee. I had a business meeting and it seems once breakfast finishes at 11 am then it is only the bar that functions. 
Also there is a disco of sorts that pounds out music from about 6 pm to about 11 pm. There are 600 odd rooms and I get the impression most of those folk are not listening to the music in the outdoor area. My room on the 10 floor was very bothered by the booming base. I complained on three nights of the 5 I was there. Never did they suggest moving my room until 10 pm on my last night. They did wave the final nights bill on the basis of my complaint.
I told them they should decide either they are a disco or a hotel!! and why or why is it soooooo dark in the common areas!!",2,3,1,1
"excellent stay and Great Value!
my wife and 2 kids stayed here Saturday, Sept. 1. The hotel was nice and clean with a great valet service. I will stay here again and recommend to others. I didn't eat any meals here but as far as the rooms and service gi I wasn't disappointed.
Thanks,
George",4,5,1,1
"Convenient location, close to convention center
I stayed here for business and this hotel is just right across the street from the Philadelphia Convention Center which is very convenient. The rooms are spacious and clean, and the staff was very friendly and helpful. The hotel is centrally located as you can walk to many sites around Philly. The only negatives I have are that the bed was very uncomfortable, the AC unit was loud and I did not particularly like the staff asking me to rate my stay at check out. I will be glad to fill out a survey later about my stay but I felt very uncomfortable rating the hotel at that time.",3,3,0,0
"Clean but small.
Beautiful hotel in the perfect part of the city. Very clean and helpful service getting to and from city attractions. We got a good deal on the room price, but found out it was a very small room and not very noise-proof. If we stayed again, I would ask to see the room before checking in.",4,3,-1,1
"Classy hotel, great location, friendly service
True to the Intercontinental brand, the Stephen F. Austin does not disappoint. The service is very friendly, helpful and professional. The rooms are large, clean and comfortable. I realize some have criticized the old TV sets -- with me and my fellow travelers at SXSW, it became a running joke, but we all loved the hotel. The breakfast buffet -- tasty and plenty of it. The location can't be beat - smack dab in the middle of Austin where the action is. I would definitely return. 
Roaring Fork next door is a great place to hang out for a drink. I didn't eat there but heard the food was good.",4,5,1,1
"Revisit after 2 years
Had such a great experience at SLS in March 2010 I thought we would go back again. Would say the second time around and 2 years changes things. The service which I remembered to be friendly and helpful seems to have settled back into the more typical detached LA vibe that is not so inviting. The rooftop which I remember enjoying for its artsy mellow feel and refreshing pool is now mobbed by throngs of locals. We tried on 2 occasions to sit by the pool only to be ""greeted"" as soon as we stepped outside by a rude waiter who informed us that there were no lounges left. 
Perhaps actual guests of the hotel should be able to reserve a lounge chair when they make their reservation. The restaurant I remembered to be like a fantasy now also seems to prefer local VIPS rather than guests of the hotel. We had no luck finding a place to sit to order drinks without being asked to leave due to their long list of VIPs. We were quite disappointed that we came to LA on vacation and we couldn't use the pool or even have a drink without being harrassed. Like the red carpet in the entranceway of the hotel, SLS has faded with time. I do hope it turns around and once again focuses on their guests.",3,2,-1,1
"Not sure......
As a buisness traveler, you learn to accept problems and go forward. However, I encountered too many at this hotel too go anywhere but out. I am a frequent traveler to New york and try to stay in different areas of the city each time. I understand small tight quarters is a part of New York but really-for 299.00 ea. night? Too small for comfort, too noisy(air conditioner rattled)low water pressure, luke warm H20 and the TV disconnected from satelite every 20min. I did address the issue(s) with the front desk and the were very nice and addressed the issue with the temp of H2O but after a long day at work the last thing I wanted was an engineer in my room to work on things that at 299.00 a night should be in perfect order. I was scheduled to stay 3night and left after 2. Again-the hotel staff were very kind and offered assistance to fix the issues but I had enough.",3,3,0,0
"Highly Recommended
Stayed at the Boston Park Plaza for 3 nights and I am very happy with my experience. We received a free upgrade on our room because I posted the fact that we were staying at the Park Plaza on my Facebook page. The nice-sized room had 2 very comfortable double beds, was clean and well maintained. (My only criticism is that the shower head wouldn't adjust because the settings were broken). The breakfast in the hotel lobby restaurant was excellent. Do not feel obligated to get the 'full' breakfast on the menu. The waiter was happy to adjust the bill since the full breakfast was too large for us. The hotel is centrally located and only a block from a T-station and many attractions were walkable.",4,5,1,1
"Nice stay at Central Park
I just wanted to add my voice to many positive reviews about this solid, very old-fashioned, really GOOD hotel. I booked jr.suite-park view trough IPrefer and like its members we w also had an upgrade to a huge Park view Suite on 43d floor with abolutely breathtaking view of one of the beautiful park of the world, and we also had free internet, free cocktails in ""Harry's bar 5-7 pm, free breakfast etc. But the most important, that we stayed right beetween Plaza and Ritz-Carlton, had wonderful suite and service and not been overpaid :) Yes, once again, this hotel is very old, not glamourus and trendy at all -if you need this, pay more and stay at Trump. But it's clean,well-maintained, with friendly staff. Very nice restaurant for breakfast with huge windows and, of course, Central Park view. Solid 4 stars !",4,5,1,1
"Nice hotel for a stay in San Diego
We visited San Diego for 3 days and wanted a central spot to be based out of, and this hotel was perfect for that. As first timers to San Diego, we enjoyed the touristy feel to the Old Town area. It was an easy walk to restaurants and shops. There was a incline up from Old Town back to our building that may bother some, but we didn't mind. The room itself was Spanish-style, clean, with comfortable beds. My only complaint was the pillows-- there were a ton of them but all were very fluffy and not comfortable. I recommend parking along the street for free as the hotel's parking is limited and fills up quickly. And make sure you try the cucumber water in the lobby-- it's so refreshing!",4,4,0,0
"Great motel for the price.
Hi,
Just returned from a 5 day stay at the Old Town Inn in San Diego. In my opinion, you get a lot of bang for your buck. Unlike many of the chain motels on Hotel Circle, there was no charge to park your car. The motel was very clean, freiendly, and conviently located to the Trolley, the city buses, and the Coaster. I read another review that was critical of the area. We made the short walk (5 minutes) to the Old Town transportation depot across the street without any worries. As for crossing the ""busy"" Pacific Highway, there are traffic lights and crosswalks.
We enjoyed the free breakfast each mornig which is served from 6am thru 10am. It consisted of coffee (also provided in the lobby 24 hrs) OJ, toast, bagels, 3 types of cereal, boiled eggs, waffles, oatmeal, fresh fruit, muffins, and danish. Something for just about everyone. Add free use of a computer and printer in the lobby plus free Wi-Fi in the rooms and there isn't much lacking. Decemer is a cool month so we didn't use the pool but it was available if you wished. 
The location made it an easy drive to Cabrillo National monument, downtown to the Gaslamp and Seaport Village, or a quick access to I-5 to go north to La Jolla and points north or to I-5 south to get to the zoo or Coronado. 
This facility is a real bargain and I look forward to staying there again when I visit San Diego.",4,5,1,1
"Reliable, but a few concerns
This is a standard, clean hotel in a great location if you want Chelsea - near the Village, numerous Chelsea art galleries, colleges, etc. Ours was a mixed experience. I stayed at the hotel for 4 nights with my daughter. Room services were very good – the room was spotless each day, and the one time we made a special request it was addressed quickly and there was a follow-up call from the front desk to make sure it had happened. The front desk was similarly and cheerfully responsive to a number of small requests – a dinner reservation, info about getting a cab, etc. The rooms are small, but not by NYC standards.
Sadly, after 2 nights on an uncomfortable bed my daughter decided to sleep in her dorm room instead of the hotel. The blinds hang 2 inches away from the windows, so it was essentially impossible to make the room dark at night without putting a blanket up over the windows - which takes considerable effort! My last night – before getting up at 5am to catch a taxi to JFK – I was wakened by garbage collection right in front of the hotel. Although I was on the 19th floor, you'd have sworn the truck was right outside my window, from around 3am to 4am!",4,2,-2,2
"Excellent Bargain just of Magnificent Mile
Red Roof Inn Chicago -- we chose for location and price, which were both excellent. We were pleasantly surprised by the level of comfort and the courtesy and helpfulness of the staff, especially Michael at the front desk. Be warned: this is not a luxury hotel, and you shouldn't expect one at the price. But it's perfectly decent if what you want to do is spend the day in Chicago rather than sitting in your room: you can walk anywhere in the important downtown area; Navy Pier is only 20 minutes away. We will definitely stay there again. Caveat: windows don't open, must use a.c., is loud, use earplugs & sleep well.",4,5,1,1
"Corrupt front desk and thugs knocking on my door at 4am!!
I should have bailed during the check-in. When I arrived I was told by the front desk that they had oversold my room and instead of upgrading me they were putting me in a lower class accommodation. This was after they had me sign the invoice stating the nightly rate at the higher class room. When I said that I expected the price to be adjusted to reflect a cheaper rate given the lower class accommodation the person at the desk looked at me blankly and then shrugged his shoulders. It was only when I asked him to speak to his manager did he adjust my rate. 
Later that evening I was having a hard time sleeping due to all the noise from the street. The outer walls are PAPER thin and drafty! When I finally dozed off to sleep I was awoken with a loud knocking at my door. I answered the door to find this thug/crackhead asking me if Maria was there? WTF?!? He was obviously trying to find open doors or find someone he could rob! It was a good thing that I am young and at 6'5"" I towered over him. 
When I called to complain in the morning and tell them that I was shocked that someone looking like that could gain entrance to the elevators through the lobby and go up to the 5th floor I was told that there had been several thugs in the building last night and they were going door to door on floors 5 and 13. The cops were there and they were investigating. I was told that a manager would contact me. That NEVER happened.
This place sucks and is not safe. Avoid at all costs!! There are MUCH better hotels for cheaper in Manhattan.",1,1,0,0
"Grooooooosssss
I came here with 4friends and first of all the room was so small with very little walking space. My bed had crumbs in it, the floor had chili stains on it, the shower tiles were all chipped, there was hair in my bath tub, hair in the blow dryer, a hole in the wall that was covered by a picture frame....the drawers had no handles, and my towels were wet and very small! Horrible horrible horrible don't ever wanna go there again!",2,1,-1,1
"Noisy noisy hotel!!!
This is the worst Hilton Garden Inn I 've ever stayed at! I had to call front desk because, some people upstairs kept running constantly especially at night. The second night, My husband went upstairs to see what was going on, someone was having heart palpitations and they had to call an ambulance. Hopefully they are okay!!!! Guests constantly were slamming doors too!!!! This hotel is by the freeway so Beware of freeway noise. Ms Crystal at the front desk was nice when I told her the situation upstairs. She sent someone to handle it!! Not at all what I expected my last two days in San Diego. Will definitely stay somewhere is next time!!!!!! I agree with the review in April 2012- not a great hotel for rest! Sorry I left the Grand Pacific Palisades hotel for this!",2,2,0,0
"A spacious hotel in NYC? Oh yes.
I stayed at the Andaz as part of a special BA deal but oh wow. By a mile the best hotel I've ever stayed in in NYC, with huge rooms and absolutely spotless. The check in was excellent - no queuing at a desk, instead the guys check you in with an ipad, with no cumbersome desk in front of you, taking all of 2 minutes and starting the experience as you mean to go on. There are complimentary drinks in the lobby from 7pm and tea, coffee, water and juice throughout the day. 
Location wise it's not bad either. Only c$10 dollars in a cab to midtown, there are also lots of subway options close by and of course there's much to see and do in downtown too! Room service was good, though pricey. I didn't sample the restaurant but it looked good. Would definitely recommend.",5,5,0,0
"Great Location and a Wonderful Staff
This terrific staff treated us with kindness and respect. Made our stay memorable.",5,5,0,0
"Very Nice....
I had to stay in Phoenix while attending training at the Best Western International Headquarters and stayed at the Best Western Plus InnSuites Hotel on Northern Ave and enjoyed my experience from check in until my departure. The suite was clean, comfortable and the breakfast was outstanding. All my encounters with staff was pleasant and professional and will look forward to returning soon. Thanks to Calvin, the General Manager who was a perfect host.",5,5,0,0
"free airport pickup/drop, nice room, good breakfast
Was there for a weekend recently. Flew in on Fri night into SeaTac... So took econo lodge's free airport pickup.. staff were good, decent queen, no smoke room on 2nd floor. dropped me at airport next day for car rental pickup..not too far from airport.. value for money, i think, good and spacious bathroom",5,4,-1,1
"Enjoyable Stay
We had a great time at the Swissotel. We were just there for a quick getaway and we found that the hotel was very clean and all of the staff that we encountered were very friendly and pleasant. Like others had mentioned we also thought the valet parking was a bit steep (probably normal for Chicago) so we parked at a garage 2 blocks west of the hotel. If you plan on parking your car and not using it during your stay, the garage was only $38/day. If you plan on leaving the hotel and driving several times throughout the day, then valet parking would serve as a better option.
At check in we opted not to spend the extra money and upgrade to a corner room or a lakeview room. Our view of the neighboring office building and the river were fine as we were only in the room for an hour or so before heading out on the town and then back at the end of the night to sleep. As far as amenities in the room itself, our room was plenty spacious for the 2 of us, the bed was super comfortable and the shower had plenty of hot water. We never heard our neighbors (if we had neighbors) so that's always a plus.
The nice thing about the hotel's location is that if you're looking for a great breakfast I'd recommend walking a couple of blocks to Wildberry's on Randolph St. Also near by is the departure point for the Chicago Architecture River Tour which is at the NE corner of Wacker and Michigan. 
Based on everything above, I would definitely stay there again. But then again I didn't pay full price for the room, so that may have something to do with it. Thank you Priceline. :)",5,4,-1,1
"Repeat Excellence
Mid-October was my second stay this year at the Westin Washington DC/City Center: my "" home away from home"" for both business and leisure stays. The location is terrific: central and safe with active pedestrian traffic from early morning to mid-late evening--not at all ""off the beaten path"" as John B's recent review. The White House & some federal offices are within a couple blocks, as are multiple leisure sites: DuPont Circle and Logan Circle restaurants/shops/etc are within a few blocks (easily walkable...and I'm 60+ yrs old, although reasonably fit) and memorials (the mall) are just over 4 blocks; the metro stop is just a bit over 2 blocks. However, my main reason for choosing this Westin over other hotels in DC is partly the high level of Westin quality (best beds/linens and well-maintained property, including fitness facility is clean/fresh) as well as the serene, tranquil atmosphere (from the fresh fruit-infused water in the lobby to the quiet elegance of the restaurant...as well as the faint aromatherapy of their trademark white tea scenting the air)--but most of all the extraordinary staffing: every staff person I've interacted with at this property (from bellmen to reception/front desk to room service and housekeeping staff) has been not only knowledgeable and professional but warm and welcoming, with a consistent attitude of sincere wish to be of assistance and a demeanor of taking pride in being part of the Westin team at this property. I look foward to returning for another stay in the future.",5,5,0,0
"San Antonio October 3-6
Drury Inn & Suite liked location on River Walk in quite area only short walk to restaurants on street or River Walk. Good selection for breakfast, cold drinks -popcorn midday and 5:30 drinks and food. Staff friendly and helpful.",5,5,0,0
"Glorified Dive for such a Big Hotel
I am here now and I'm stunned by how awful this is. Firstly I was put in a lovely large room that smelled dank and musty when I walked in. Wish I'd brought some scented candles. It would have been fine at the Jersey Shore in a dumpy motel in the middle of the summer but not for this price. Then I took off my boots and low and behold, the carpet outside the bathroom was soaked. So I changed rooms - had to call down 3x to get someone to show up to switch my room (I had already unpacked and had to repack.) New room, much smaller... Where is the lovely robe that was hanging in the last room? A rude woman in housekeeping insists that there are never robes in the rooms... I hang up. Can't get stressed. Looking out the window at the great city. But seriously, this place is a dump with some fresh paint.",1,1,0,0
"This is not a four star hotel!!!
I stayed here over the week of fourth of july . First of all while the building is nicely renovated inside it does not make it a four star hotel. A four star hotel should never feel this cramped and small. The rooms are absolutely miniature. My room was so small that my walk in closet in my bedroom at home is bigger. The room had one window that brought in some sunlight. The room had no dresser except two drawers under the bed. No coffee maker. The only glasses to use were plastic cups in the bathroom. The linens and furniture that were in the room were good quality but that does not make up for the fact that the room still is so cramped and uncomfortable. Staying in this room for 5 nights was not pleasant. 
 The staff is terrible at this hotel. The front desk never greets you when you walk by. The housekeeping service is very lax. You would think since the room is miniature then housekeeping would at least give it a good cleaning. Not the case. They never even replace the cups, or the bath amenities. One evening i needed towels around 1030pm. I called down to request some. After a half hour, no towels. I went physically down to the front desk and told him i wanted extra towels. He just wrote it on a piece of paper and I said no call housekeeping now and get me towels. Then I get a phone call 20 minutes later from the front desk telling me my towels are at the front desk and to come down and pick them up. You have gotta be kidding me!!!
 The hotel may be cute and its definitely a boutique hotel. This is a 3 star hotel not four star!!",2,2,0,0
"Lumpy Beds and Little Light
Let me begin by saying I was in town for a conference and the conference staff was phenomenal. The hotel room, however, left much to be desired. I stayed in the West Tower and was highly disappointed by the decor and the overall darkness of the room. The window was really half wall and half window providing little natural light. The bed literally sank into the bedframe when I sat down and felt more like a sofa bed than a king size pillow-top mattress. I hope this location is due for a renovation soon.",3,2,-1,1
"Not Impressed with this Property
I stayed at this hotel after a long flight into Baltimore this month and I was not at all impressed with this place. The hotel is dated and has not been renovated in some time. The rooms are adequate however everything appears worn and dated. And one thing that I would caution anybody that is staying in this hotel (at least in the type of room I was in) is to BEWARE of the very slippery smooth marble tile floor in the bathroom! I slipped and fell onto my back pretty hard after showering (the curtain did not keep the water from leaking onto the floor). I was unaware that the water had leaked from the corner of the tub onto the floor. This is a serious safety issue and I will be notifyng the hotel management about this experience. My back is still out of whack from this fall. Aside from this, another thing that I did not appreciate is that despite being told by the front desk that the bar in the hotel was open until 2 a.m., they closed up at 1:15 a.m. as we were entering the bar stating ""its too slow for us to stay open, sorry"". I found this to be rather rude that the staff would close up knowing that a guest was coming in for a drink. Overall, I would recommend staying at other hotels (like the Westin at the airport) if you are going to be staying at the airport. This place is not worth the money I spent.",2,2,0,0
"RUDE & Misrepresented
I traveled with my 5-year-old daughter to Dallas for a special girls' weekend in celebration of her starting Kindergarten. I reserved a room for us at this Embassy Suites because of the indoor pool. When we arrived I noticed a small note on the desk of the check-in counter stating that the pool was closed for remodeling. I told the attendant that we chose this hotel for the indoor pool. She said I should have been notified of the remodeling when I made my reservation. I was not notified of any remodeling or pool issues when making my reservation through Priceline. She did not apologize. She was RUDE. I nicely asked her for a discount on the rate of the room. She said no. She said we could go to another hotel next door and borrow their pool. I told her I would stay at that hotel if I wanted to use their pool. I restated that I was traveling with a 5-year-old (whom she could clearly see standing next to me) and that I had chosen Embassy Suites for their indoor pool because I thought it would be a safe place for my daughter and me to swim alone. She said there was nothing she could do. I asked to speak with her manager. The manager finally came out from the back, braced to reject my request. I nicely asked him to please discount my room rate or refund my reservation. He rejected both. After confronted him for how rudely he and the attendant had rejected my requests, he finally offered me a free night's stay in the future. I rejected the future stay by stating that I would not want to stay at this hotel in the future because of the way I had been treated this time. He finally agreed to refund my reservation, but told me I would have to wait for it for 10-14 days. I had to tell him I needed something in writing proving my room rate would be refunded. He finally returned with a letter after over 15 minutes. They did NOT offer to help me find another hotel. I thought the area was very dark and dangerous. The underground parking area is unattended. This is NOT a family-friendly hotel.",1,1,0,0
"You Get what you pay, but....
You Get what you pay, but this was Not Good. We arrived Thursday and arrived in our room, which had no heat, a crack at the window and a shower curtain nailed over the window in the shower. One of our windows had a rope across the top and one curtain hanging from it with two hooks. It would not stretch across the window. We noticed the bed was sloped and found out that the frame was broken. We called the front desk and we were told they are in the middle of remodeling, which we used this hotel in July and were told the same thing. We jacked up the bed, requested a blanket, which we were told that if we went to the front desk and they had any left, we could have one. We did get one. On Friday we noticed little to no water pressure. Saturday it barely dripped, and By Sunday, we had No water. We talked to the front desk and they gave us water bottles to wash and if we needed to flush the toilet. We really thought we were on a hidden camera show. We requested washclothes, but they did not have washclothes. We were given extra towels to use. The same smell of paint from the summer was in the hallways and rooms, perhaps that is the reason that someone cracked the window. There is no clock/alarm, no peep holes in the room, which is normally not a problem, but we had a very happy group who kept thinking they were in our room and knocked and tried to get in our room. Be prepared to be ignored whenever you talk to the front desk. When we said the toilets have not been flushed for 2 days, we were told that we were checking out today and didn't need to worry about that - gotta laugh at the next family that checked in to find all we found and another suprise. When we asked for a cab out front, we were told that Madison Square Garden was not that far and we could walk. It was raining and we had suitcases and bags to carry - we stood in the rain and got our own cab. As I write this, I gotta laugh, cause it is too much to really believe. I used to say give me a clean room (not clean), a decent bed and clean towels, and I can get by. I have now added, running water, heat and a curtain that covers the windows. I think I will upgrade next time.",1,1,0,0
"Clift maintains excellence
I have stayed at and reviewed Clift before ... and since sometimes once-excellent hotels can backslide, just because something was once 5 stars doesn't mean it always will be. Not the case here ! Clift is still awesome, and remains my favorite place to stay in San Francisco. As before, the rooms are sparkling clean and gorgeous and the staff is SPECTACULAR. If you want a nice, quiet stay and come here on a Friday or Saturdya night - yes, you won't get what you are looking for. There definitely is a big nightclub crowd downstairs on the weekends, and that can get hectic. That's not my scene, either, and I manage to avoid it just fine. For me, Clift really shines in the daytime as a relaxing place for room service, or breakfast in the restaurant, and a great home base for exploring SF. You can have a seat in the living room and just enjoy the calm of the lobby (again - calm in the daytime - not so much on a party night !) The concierge service is TOP notch and they will happily point you to all kinds of great restaurants and activitites. Also consider the car service to and from SFO ... it's about $50 compared to $38 for a cab, and SO much nicer. This will NOT be my last stay at Clift.",5,5,0,0
"Perfect place to stay for Seaworld
We stayed a couple of nights whilst we visited SeaWorld and Aquatica. The kids loved the pool. The location is very convenient with free friendly shuttle and the rooms are good value, clean and not too noisy. The pool has a bar you swim up to and although they are not cheap, the margaritas slip down a treat.",5,5,0,0
"Great customer service, great location !
This location in Times Square can't be beat. We had a small issue with our room and they corrected things immediately. They couldn't do enough to make us happy. Customer service is their number one priority. The room was clean and we had a combo room on the 14th floor and it was amazing !! So comfortable ! Great for 4 persons. Our bell-hop guy, Joseph was wonderful. The cafe is okay but don't send anything back or they get upset with you. All in all, this is a great hotel and for the money, it can't be beat !",5,5,0,0
"This hotel is bliss.
My sister in law and I stayed at Eventi for a girls weekend in NYC. We had such a great time and the hotel was the foundation of fun. Not only did Patrick at the Front Desk greet us with a warm smile when we arrived early, he sent us a lovely bottle of wine and fruit as welcome gift! Kimpton hotels know how to provide an experience to their guests -- free WiFi for In Touch members, complimentary member upgrades, a hosted wine hour each night, and clean, comfortable accommodations. Everything was great -- the space was sufficient for 2 ladies, the bed was comfortable, the shower luxurious, and the entire staff welcomed you with a genuine smile and gentle demeanor. For us, the location was perfect. It was easy to get to the Subway and we felt safe coming and going by foot at night. Thanks for a great experience Eventi... especially my personal super star, Patrick!",5,5,0,0
"Good, clean, inexpensive, free airport shuttle
We have been using this property for years whenever traveling to/from Los Angeles. They offer 24 hour free airport shuttle, continental breakfast, friendly front office staff.
Just minutes away from the airport. Rooms are clean, have a/c and heater. Two small stores, one on premises, another just steps away. Small fitness center. Prices are good. Hotel is conveniently located.
Room service offered.
Also, Denny's restaurant with wide selection of foods less than a minute away.",4,4,0,0
"Great stay, really nice people
Second time here, better than the last. Highly relaxing, really helpful friendly staff, great location. Probably best bed ever slept in. Amazing view of city this time - amazing view of Hudson last time!",5,5,0,0
"Frequent Hilton Users But...
We stay at Hilton's most of the time as a Gold Hilton Member. I must say, the Hilton Union Square was not even up to the standards of the last DoubleTree we stayed at. The lobby definitely needs updating and cleaning. In our room there was mold on the ceiling in the shower, the sink handle came off in my hand and I had to screw it back on and there were black marks on our sheets. 
The peson who checked us in was very difficult to understand. He said I'm upgrading you. I asked what that meant and he said just a higher floor - so not a larger room, executive floor or anything, I asked? No, he said, just a higher floor. He proceeds to tell me It used to be the executive floor but we don't have the executive amenities anymore. I don't consider this to be much of an upgrade. Not to mention, he hands me some breakfast coupons (like they are gold) and says they are for complimentary continental breakfast. Then he tells me I have to take them to the StarBucks in the lobby for my continental breakfast which includes 1 drink, 1 pastry and some fruit. If you really want to sit and eat after getting your items, you have to use one of the 2 hi-top tables in the lobby - if they are available. Or, the desk person continues to tell me, I can upgrade by returning these coupons and paying $10 more every morning and eat in the Hilton restaurant. This is ridiculous!!!
Hopefully, the hotel manager will read this and make amends. One can hope!!",3,2,-1,1
"Nice room, but loud and not a great downtown location
This would probably be a good hotel if you are and fan of airplanes, since you can watch the planes land from your balcony. Or you can watch the cars on the 5 freeway. Or you can just sit and listen to them, since that's all you can hear. I slept horribly. It was too loud, the rooms are nice but they have sliding doors that are in dire need of upgrading or soundproofing. The lobby is small but who cares. The parking is $22 a night and SUPER tight, so beware if you drive a large vehicle. Staff was friendly, but breakfast buffet was overpriced. The coolest thing about the hotel location is that there is a Farmer's Market behind it in Little Italy on Saturdays.",3,4,1,1
"Good service, dated hotel
Check-in/out was friendly. The rooms are dated but in acceptable condition, the hallways even more dated and needs work. I was on the higher floors so the view was great. The price was comparable to the other hotels in the area, but at least you'll get better service at the Crowne Plaza. The only aspect that stood out was that the the toilet struggled at times to flush. A one or two night stay is ok, anything more and I would go with another hotel.",3,3,0,0
"Building Work, broken pool, unsafe location
My husband and I and our 2 children stayed 3 nights at this hotel from September 15 - September 18. I would definitely not recommend this hotel. There was major construction being done, which I did not know about prior to our visit. Due to this construction there was only a tiny area to eat breakfast in, definitely not large enough to accommodate all of the hotel guests.. When we finished unpacking after our arrival we went to check out the pool (the reason we picked this hotel in the first place). The pool was broken. The staff should have made us aware of this upon check-in. We would have switched hotels. They did however give us a better room rate because of the inconvenience after we questioned them. If you do stay here do not stay out after dark. The neighborhood is very undesirable and I did not feel safe having my children out at night. With a very small lobby and no pool there was absolutely nothing to do at night.",2,2,0,0
"Disapointment
I've stayed at a number of La Quintas over the years, and this was below I've come to expect. It was clearly another brand of hotel before it recently changed hands. The rooms have been redone and are nice. However the elevator is the size of a bath tub (3' x 5'). The metal door frame to my room had obviously been damaged by at least an attempted break in. There aren't enough parking spaces. I tried the lower parking level that nobody was using and scraped the roof rach on y Toyota Sienna. It became obvious why it wasn't used. On the flip side, the front desk was always manned and very helpful.",3,3,0,0
"Solid 4 star but my phone was lost/stolen
Everyone was friendly, room was clean, concierge was helpful. Location was great too - easy walk to Times Square and lots of other hotspots. 
However, on Tuesday October 23 my phone (brand new iPhone5) was stolen/lost. We were home after a long day of walking. I was using the phone in the room as per my cell phone company records at 8:30pm. We walked directly to the Crooked Knife across the street which was fairly quiet.
We sat and ate 2 appetizers and 2 drinks, didnt use my phone once. Got up, walked directly back across the street to the hotel and when I got back i noticed no phone. I assumed after going through my head that I left it in the room - I remember seeing the white table cloth when we left with nothing but the cheque on the table. And I also remember having it right before we went over. 
We tore the room apart 5 times, spoke with the server, bartender, head of security, and multiple other employees of both King and Grove and the Crooked Knife - on numerous occasions. 
I fully understand that there is no grand conspiracy here and that all it takes is one dishonest employee for this to happen but it still basically doubled the cost of my trip and ruined an otherwise great time. 
I didnt feel as though the hotel did enough - they have an on going business relationship with the Crooked Knife and should work with them to ensure that their customers aren't going to get fleeced when they go and give them business.
Now I am without a cell since Tuesday, have a massive $800 replcacement bill, and with the exception of the employees at both places saying sorry, nothing was done about it...
Disappointed - 
Evan",3,2,-1,1
"Less than expected for a Marriott chain property
We were in town for a week, for a family funeral. We often choose Marriott properties, and so booked the Fairfield for the first 5 days of the trip (since they didn't have the full week available.) The room was clean, and the front desk helpful, but...the layout of the king suite room was very awkward, and the decor was mid-70's. The Heat/AC was configured so that it blew almost directly onto the bed, and was noisy. The breakfast area layout was very strange, so everyone was always in everyone else's way. The breakfast had several offerings, but....prewrapped sandwiches, stale english muffins, bad coffee...not good at all. And...the attendant started locking up the breakfast items at least 10 minutes before the breakfast time was over. We spent the next two nights in a king suite at the Holiday Inn Express within sight of this hotel, and..for less money, had a clean, modern, well appointed room with a very thoughful, functional layout. And...their breakfast included fresh scrambled eggs and cinnamon rolls. I'm afraid I've stayed in my last Fairfield.",2,4,2,2
"Overrated!
The hotel is nice and is in a good location, however it is overpriced for services rendered. You can hear all doors opening and closing as well as street noise if you are on a lower floor. We asked for bell service and waited for 30-40 minutes, but we had a plane to catch so we brought our bags down ourselves. The hotel is eco-friendly so you must keep your key card in a slot in the room to keep the lights, TV, and air-conditioning, etc. going. This can have some disadvantages due to the weather extremes in DC, but it is eco-friendly. The going rate for this hotel was $529/night plus $40 in parking. Therefore, I would recommend staying at one of the other neighboring high-end hotels such as the Fairmont, Ritz-Carlton or the Park Hyatt where you would get better service and better surroundings for a comparable rate.",3,3,0,0
"Dirty
I urge you not to waste your time and money on this place. I went to NYC for my birthday for a few days. On the last day of our stay, I personally found 3 cockroaches in the bathroom. I was utterly disgusted. We went to talk to the staff and they said they would need to check it out themselves. I am convinced that during that time they killed the cockroaches themselves and got rid of the evidence. I even called them on it but of course they denied it. Unfortunately we forgot to take a picture of the cockroaches so essentially, it was our word against theirs and there was nothing we could do. After I began to cry because this incident occurred ON my birthday and I was so upset, they FINALLY offered a discount of 50 %- too low if you ask me. 
We immediately left and stayed at another hotel for our last night. 
Dont waste your time on this dirty overpriced place !",1,1,0,0
"Huge Room, Great Location, Curiously Small Bathroom
MileNorth (formerly Affinia) is located on Superior & Michigan, next door to a Gino's East, and just down the street from the Magnificent Mile. The hotel is well-located to the bus lines, restaurants, stores, sights (a block or two from the Water Tower), and shopping. The only negative about the location is that the hotel is also located right next to a hospital, so you occasionally hear ambulances coming in and out.
The hotel room is gigantic. At the entrance of the room is a desk/office area, with steps leading down into a living room/couch, with the queen size bed tucked in the back corner. We liked that the bed was tucked away from the hotel door, as this minimized any noise from any other guests who were out in the hallway. The only negative about the room is, for the large size of the room, the bathroom was curiously tiny. You would have a hard time having more than one person in the bathroom at a time. As a point of comparison, our friends were staying at Hotel 71 across the river, and the bathroom at Hotel 71 was large - you could probably fit 4-5 people in there comfortably. However, this is a minor complaint, as it was only me and my wife staying at MileNorth, whereas our friends at Hotel 71 were 4 women who had to share one bathroom.
The staff was also very friendly - from the front desk staff, the porters, as well as the cleaning crew.
Overall, we enjoyed our stay at MileNorth and would recommend it to others.",4,4,0,0
"Great Stay of you Count the Perks
This is a very nice lavish hotel right on the riverwalk. Our rooms were riverview (some of the river) with floor to ceiling windows. The breakfast buffet was quite filling and good quality. The staff members were always very helpful. Internet service was about 4-5 Mbps and reliable. Parking was available directly across the street. My sense of value though was augmented by the fact that I was able to snag a San Antonio Tourism special offer which included free room upgrade, free daily parking (normally $25), free daily breakfast buffet (normally $18), and free daily internet (normally $12). Those perks made it a good value for my wife and I and a memorable trip.",5,5,0,0
"Dissappointing!
Stayed at this Holiday Inn for 4 nights last week while visiting our daughter in Denver. Lobby was very nice and front desk check-in went smoothly. Hallways were dark and dreary looking as we stepped onto the 7th floor. Room (close to the elevator as requested) was on the small size, but o.k. for just 2 people. Problems started the 2nd night; about 10pm my husband and I started smelling cigarette or cigar smoke in our room. Looked out into the hallway and didn't see anyone. Our room overlooked the patio and fire pit right off the pool, so we figured someone was smoking out there. (Whole hotel is non-smoking by the way!!) Didn't want to cause problems so we didn't call down to the front desk. Didn't sleep very well, since I am not used to that smell at all. We stay at non-smoking hotels for a reason! Came back to the hotel the 3rd day in the early evening. We smelled the same smoke smell immediately when we walked into our room. I turned right back around and went down to the front desk to report it. The front desk said they had had another complaint and were looking into the problem. They knew what room it was coming from, but the guests were not answering their door and it sounded like the shower was running! They told me it would be taken care of so I returned to my room. Could not sleep at all that night, stomach was very queasy from the smoke smell that had taken over our room. Front desk knew who I was and what room I was in from the very beginning, but never got an update or an I'm sorry for your inconvenience or anything from any type of manager. There was a sign in the bathroom stating it was a $250 cleaning charge if you are caught smoking in your room; I sure hope whoever was those two nights got charged $500 for a thorough cleaning of their room!! I will have to spend at least $100 on dry cleaning to get the smell out of the clothes that we had in our room that were affected. Walking back into the room on Sunday afternoon, you could still smell the lingering affects from the incident! Dissappointed that there was no follow-up on our complaint.",2,2,0,0
"Undergoing re-construction (take earplugs).
Balconies screwed shut for visitors safety.
Constant drilling, hammering and banging - even over the weekend.
Having arrived on Friday afternoon and given a room on 16th floor we walked in to hear drilling which felt like it was in the room directly above us. Other people on different floors experienced similar sounds. We did complain and were told it would stop at six oclock (it was 5pm then) and there would be no disruptions over the whole weekend so we accepted their response and put up for the final hour. It did stop at six but continued all over the weekend. We tried to have an afternoon nap on Sunday but found it unbearable and gave me a headache. This overshadowed what could be a nice hotel, the location is fantastic and the staff were friendly. Cannot comment on food as we dined elsewhere.",2,3,1,1
"Make sure you g a refurbished room
Stayed there for business, the standard room that was booked for me was an old and dirty room. The cleaning wasn't performed properly, the used towels and garbage was still in the room when I was checked in! The curtains that many years ago were white, I presume, were full of brown and yellow stains, it was grose! I immidiately called for an upgrade which cost 50$ extra/night. The room was upgrated and with newer furniture, but the carpet has never been changed! It was still old and stained. It seems that the hotel doesn't care if the guests damage furniture either, as there were many damages on it. Even the shower had mould on the walls...come on people, wake up and take care of your hotel!!! The breakfast was unimpressive, and the one morning that I attempted to go there I waited 10 min in que...staff was nowhere to bee seen to clean the tables for the waiting guests...the staff at the reception and in the foyer were minding their own business, not paying attention to the guests or even trying to defend the standard of the hotel. Who can blaim them! Location of rhe hotel is great, but cannot in any way compensate for the poor standard. With so many great hotels in central Manhattan, this one cannot compete at all!",1,1,0,0
"Better hope you don't have any issues that need addressed
Recieved a late night automated 'inside sales' (marketing) call one night after we were already asleep. Voicemail button on phone didn't work & it took 3 calls to the desk to get the correct 'work around' information to field the message. Maid did not leave any bath towels one day and it took three phone calls to the front desk, 1 botched delivery attempt, and one physical trip to the front desk (on the next morning) in order to get towels. Additonally, we forgot an item in the room & were directed to a voicemail box where we left a message....never received a call back. Subsequently emailed these issues, never received anything back. 
Finally, to add insult to injury the billing department overcharged us for our stay, & the amount was nothing I could readily tie into & make sense of i.e. parking rate etc. The hotel did respond to this problem when contacted by email, but that's the only thing we heard back on.",2,2,0,0
"Modern 1 night stay
My husband and I stayed here for one night celebrating our anniversary. As soon as you walk in the hotel smells new and clean and in a weird way modern! What I mean by that is that it is airy/ lux/ warm all at the same time. Check in was smooth and easy. I am a travel agent and get to see alot of hotels and this one really made an impression on me. We were upgraded to a corner room that was beautifully appointed with great views. In our room we were welcomed by an anniversary dessert treat from the hotel. We had dinner reservations outside the hotel and decided to eat at the hotel resturant in the lobby Filini because we were to impressed when we checked in. The food was amazing and VERY reasonbly priced for downtown and the type of establishment. Service was wonderful. When they found out it was our anniversary we were given 2 desserts on the house YUM! The lobby is more like a lounge area to enjoy drinks and socialize which we did in comfy velour couches in front of a modern fireplace. Even though we only stayed for 1 night we had an amazing stay. So much so that we are having dinner at the hotel again 1 week after our stay and bringing our friends.",5,5,0,0
"Very nice Hyatt, but for families & in touristy location
This is an elegant, modern, low-key hotel in a gross and cheesy tourist area. Definitely a higher-end quality of rooms, decor etc. Note also this is not a Hyatt Regency. If you want to be near the wharf, have a family and want an elegant, solid hotel, this is a good choice. 
The beds are very good, in my opinion...feather tops or something makes it very comfy. However, I agree the shower head in the ceiling is only good when you are washing your hair. It is very difficult to not get your hair wet. 
Do like the modern design and furnishings. Avoid the restaurant, bad service and mediocre frozen bar food - there are tons of high-quality cafes, bars and restaurants around.",4,4,0,0
"Ok for business might be better for tourist
I just stayed at this hotel for business. I had meetings near The Mint building and this hotel is not the best place if you are traveling for business. Let me discuss the good parts of this hotel. The staff was very friendly and they were good hosts. The room was spacious and clean. The workout room was nice sized and the mounted TV's were good quality. The pool area was very clean and although I did not swim I watched other adults swim while I was working out. FYI- there is a glass wall between the workout room and the pool area. The main breakfast/sitting area was clean and nice. The breakfast was the typical standard HIE that is at all locations. 
The bad parts of this property are that it is located a bit of a drive outside of all of the comings/goings. In addition, it is not near any Metro pickup so taking the subway 1st thing in the morning is not an option. The hotel, however, does provide a morning shuttle bus that takes you to Union Square. From Union Square, you can get on the Metro and ride anywhere. The guys driving the shuttle bus were very friendly and helpful. I asked them all about the subway and places of interest and they were more than happy to help me out find my way around town. The down side is the shuttle ride is about 1/2 an hour and finding the pickup is a bit of a challenge. 
Overall, I'm not sure I would stay here again for business as this location requires me to be up and out the door early to get the shuttle and then to get to the Metro so I can get to my meetings. 
If I were traveling for pleasure, this would be a nice option as it wouldn't matter if I took the later shuttle to Union Square. Another point to notice is the shuttle stops running at Noon and doesn't start again until 5:15pm.",3,4,1,1
"Mediocre, tired and pricey
I come to San Fran a lot on business. I think this is a tough town to find a really great hotel. If you are trying - don't book here. I started off in the Grande View Tower Room - their top category. It was like a dark, corporate lower end chain. Small. Scuffed everywhere. They moved me to the Grande View Historic Building. While the room has high ceilings and a small chandelier, they did their best to kill the ambience by keeping dirty upholstery, mismatched clunky granite topped dresser and desk, and virtually no art - just a couple of prints stollen from my wife's OBGYN office. The people are nice and well trained. The hotel is at Union Square, which I like. If you want Starwood, the Palace at least has some charm. If you like Kimpton (and I do) the Monaco - a block away - is vastly superior. I think it is appealing to stay in such a historic hotel as the St Francis, but they should be ashamed taking such a high rate on such a poorly maintained property.",2,2,0,0
"Handy stay for Cinecon in Hollywood
Only a short distance from the Grauman's Egyptian Theatre where Cinecon and TCM Film Festivals are held, the newly remodeled Motel 6 on Whitley provides a convenient stay for weary travelers walking Hollywood Boulevard. Hollywood & Highland underground station is only a few blocks away, and most other restaurants and tourist spots are within either walking or a short driving distance from the Motel 6. Be sure to bring your own shampoo and Kleenex, though!",4,5,1,1
"bathroom problem
bathtub clog can not take shower, carpet not clean found some papers on the floor, poor lighting in the room, bathtub clogged can not take shower, place is in poor conditions",1,2,1,1
"Quaint former house..but with problems
We checked in last night, very pleased with our spacious one bedroom suite...until...630am in the morning... we were woken up by footsteps from the room above. The ceiling is SO thin that we actually heard everything that the people above were saying!. Unfortunate for us, there are no more rooms available in a one bedroom. Upon our return from dinner, our room had not been turned down this evening....quite annoying.",3,2,-1,1
"Very unpleasant experience, will never go back
Towards the end of May we joined a tour that started in San Francisco. We spent three nights in the lovely Donatello Hotel before joining the nine day tour at the SF Marriott Marquis. This very large hotel, located on 4th St, is also used as a convention center and its large lobby was packed with delegates during the two days we were there. It was very noisy and crowded all over the hotel. It’s a rather dark, unfriendly place, totally lacking the good manners and hospitable attitude we are used to finding in America. Breakfast was served in a very large room and patrons were guided to an area quite far from where the buffet was with no choice of selecting a table closer to the breakfast food. As I have a tremor, it made it difficult for me to carry the food I selected all the way to my table so my husband had to walk to and from the breakfast area several times to carry my breakfast items and then his. It was crowded and hence slow and unpleasant. The plates were removed from our table in an abrupt manner as we were still having breakfast and without a word of warning or an apology. We noticed there were some people sitting near the buffet area and there were many empty tables there, yet we were told we could not sit there. On the following morning my husband went to breakfast on his own as I decided not to bother with that kind of service. He noticed that the woman at the entrance of the dining room was trying to herd a group of guests to the area away from the buffet counter. These guests didn’t like that area and proceeded to the area closer to the buffet much to the annoyance of the staff who kept giving orders in a rather loud rude manner. This group of guests assertively chose their own tables and made it very clear they had no intentions of allowing the staff to herd them. Our room had a strong and unhealthy smell of cleaning chemicals which was headachy and we had people running along the corridors making noise till about 4 AM for one of the nights. We would not recommend this hotel, we wouldn’t stay there if it were free of charge. During our tour we stayed in several hotels, including two other Marriott hotels, the Marriott Santa Inez Valley and the Los Angeles Marriott Downtown and they were very pleasant, with a nice choice of staff.",1,2,1,1
"Great location and value!
I travel to Chicago on business often. I don't spend much time in the hotel, so in this economy value takes precedence over luxury. When this property showed up as the best rate at a Marriott property downtown, I somewhat reluctantly booked this over the other options. I've been in my share of interstate Fairfield Inn locations. But this location does not fit the stereotype!
Sure, the lobby is not as elegant as the JW. But the place is modern, clean, and the staff are just as professional as the JW down the way. At less than half the price! The room is not quite as nice, and the bed not quite as luxurious, but it's a really clean, efficient and comfortable space well suited to my business needs (and economic realities).
The location is handy to both upscale and casual eating, from fine steakhouse to local pizza to better fast food. Dominick's is nearby, and it's more like a Whole Foods than a typical Dominick's, with a great wine selection and healthy food to go options. And breakfast was fine and very handy.
Sure, if I was splurging on a romantic getaway weekend, I'd try the Marriott on the Magnificent Mile, the JW or the Renaissance. But for my business needs, or a family looking for a great ""home base"" for visiting Chicago on a budget, it's a great option.",4,4,0,0
"dont stay here if you want to use the swimming pool
We booked this hotel specifically because it had a swimming pool. After days of travelling our children (aged 10 and 13) were really looking forward to a swim. We went to the health suite full of expectataion. The water looked dirty - it was cloudy and you could not see the bottom. We tried to convice ourselves it was fine - but as we stood by the side a huge clump of hair with debris sitting on top floated by. My daughter commented that it looked like vomit - and that was it...Absolutely disgusting. None of us could face going in. We complained - but the staff at a hotel this size really didnt seem bothered.
The room was fine. But there are lots of hotels in Seattle with identical standard rooms. But few with pools. Dont stay here if you have any intention of going in the pool or expect a ""personal caring"" service. Big disappointment. Who would have thought a 4 star hotel would fail so badly on cleanliness. This must also apply to the rooms - in that we found the previous occupants purse down by the side of the bed.",1,1,0,0
"Wouldn't bother with this hotel again
There are many LAX airport hotels so in choosing I selected by the name, Marriott, which I thought I could trust. The hotel seemed to have been recently renovated and all effort was put into the lobby and restaurants, very little into the rooms. They were average and had no amenities such as a mini-bar or even a shower cap as most hotels offer. The whole thing was bare bones. 
But the worst is when you book online they show-boat by asking questions about your preferences (do you want extra towels, high floor, feather pillows) then didn't acknowledge any of my choices. I asked for a high floor-we were on 9 of 18...glass half full I guess? I asked for extra towels-we didn't even get enough towels let alone extra...I also asked (at check-in) ""what was the view"" The response ""a partial runway view"" when in fact we were full on looking at the runway and trust me it was NOISEY-that's why he lied. They should not give the noisey room unless all other rooms are booked and even then it should be at a discount. 
I rented a Hertz car, through the Marriott LAX website link but then after waiting (for close to a half hour) at the Hertz desk in the rear of the hotel lobby I learned that my car was reserved down the street at another Hertz location so I was not able to get the car I had booked. I waited in another ridiculously long line for Starbucks (gift card in hand) and was told they don't take Starbuck's gift cards...? Why-he couldn't answer...Both mornings our room phone rang at 5am with someone else's wake up call that the hotel staff did not care to clear from the previous guest....My husband pulled the rental car out of the lot but misplaced the ticket. Instead of calling to learn that we checked in one day ago they billed me $143.00 for one night's parking. I went to the front desk and they charged me another $25 for parking and said to show the receipt to the parking attendant. He of course said he couldn't help and that we have to call back to talk to the manager the next day...so one night's parking will either cost me $175 or a lot of time and hassle on the phone trying to straighten out-
The whole thing was really a joke because they were trying to come across as so chic, for instance the drinking glass in the room is wrapped in paper that says ""quench"" and the do not disturb sign for the door says ""brainstorming"" It was all too ""cool"" but with zero ammenity or service to back it up. 
It was a total disappointment. Had they just offered a room in a convenient location without pretending to be able to offer more I would have been prepared, but I just really hated this hotel for misleading us...",2,1,-1,1
"Do Not Stay Here
Having stayed in numerous hotels in the US as a businessman and vacationer, this was my worst hotel experience. First, on arrival we had to wait 2 hours for our room to be ready after the afternoon check in time. Secondly, I was guaranteed a King size bed but none was available. Third, the room and bathroom were very very small. Much different than what they showed on the internet (picture angle). Fourth, two out of the three nights the pipes in the bathroom rattled loudly ( I have the video on my IPhone). Fifth, the AC did not cool the room. Sixth, the hotel had no real restaurant or bar. Worst yet I got the impression the front desk did not care. Of course I tried to move but I was told no rooms were available.",1,1,0,0
"Very central, pleasant hotel staff
We have both just recently stayed here for a long weekend stay from the UK, the hotel very central for the many of the attractions of Washington DC or just a small metro ride away. The receptionist upon arrival was very warm and helpful to us, a quick check in and clear instructions. However the hotel even though we had requested gave us a room with 2 single beds, we went back to reception and within minutes were given a alternative double room.
The room was adequate for a traveller, however for us as a couple not alot of hanging space, the bed had seen better days (sagging in the middle), no coffee or tea facilities (however free coffee and tea in reception area every morning). Bathroom fine underfloor heating the shower ok, mini bar and free bottled water. Maybe just looked a bit tired to us?. However the main bar was wonderful very knowledgeable guys and service outstanding!.
We would definitely recommend this hotel!.",4,4,0,0
"Fun Location, Great Staff
We LOVED our night here. The hotel is located next to the river, where we sat on a quiet park bench on the boardwalk and watched dolphins playing in the water. Then, we walked across the bridge to the Landing, where there are lots of unique shops, good restaurants, and music. The hotel staff is extremely friendly and courteous. I would absolutely stay here again!",5,5,0,0
"Close by the action
Great breakfast and rooms were clean. Restaurant/bar next door loud during Happy Hour nights. Can walk to Times Square and Empire State Bldg.",3,5,2,2
"Not a Hotel but a Motel - Folio: 92323
Initially when we arrived at the Hotel on Thursday, 14 June 2012, we were impressed by the look of the lobby interior. 
The furnishings were very nice looking but worn and there seemed to be a pianist playing a baby grand in the lobby, which turned out to be an electronic player with a dummy at the piano bench. 
We were given a room number and as the hotel had elevators, our handicapped problems did not bother anything. However, when we asked where the handicapped parking was, we were directed to two spaces that were not convenient to the lobby or the room. When I asked where else we could park, we were directed to the basement where I found a space that was close to the room’s elevator.
We entered the room and the room appeared clean and had a fresh smell. After dispersing our clothing, we went out for dinner. 
When we returned I asked at the lobby about the advertised WIFI access. We were offered the unsecured login site and I went to the room to do some work prior to going to bed. The WIFI worked partially with a lot of buffering. The next morning I went to the lobby and reported the problem with the WIFI. A note was taken and I was told that the person that did the service for the WIFI would look into it.
That evening, again I attempted to use the WIFI. This time it would not connect. I called the lobby and they gave me a password for the higher level WIFI. I logged in but with the same results as the previous evening.
I checked the coffee service in the room and noticed that there were no tea packets in the room. I found a maid and asked for tea packets. She gave me one.
The next morning I again went to the lobby and reported the problem. The person at the counter asked me if I could bring down my computer and they would check. I told them that I was using an iPod Touch (4g, 64gb), they told me that they did not know what the problem was as they had many routers and never had this problem. She again added a note to her book that there was a problem with WIFI.
At the same time I asked about a notice that I found on my vehicle stating that
I was taking up two parking places and that I could be towed. I confirmed with the clerk that I had a handicapped placard and that I required that I be able to open both my Wife’s passenger door and my door fully to access the vehicle. I told her that due to the event next door, all of the parking spaces had been taken and I had taken a spot in the far west of the basement, far from the elevator but the only space available. She agreed and told me that she would speak with the Security Personnel.
That afternoon when we returned to the room briefly to refresh, I noticed that the maid in room 237 was standing across the room watching TV. When we were ready to leave, 45 minutes later, I saw that the same made was still in room 237 still watching TV.
Upon return to the room that afternoon at 3:30pm, the room had not been made. My Wife found the maid and asked when the room would be cleaned. The maid stated that we were next. We stayed on the room patio while the maid made the room. After we had been there for now, three days, the maid did not change the sheets or pillowcases.
That evening, again the WIFI again did not work properly. I could not check my email.
My device stated: ""Cannot Get Mail, The connection to the server failed"". I went to the lobby and asked for the General Manager. I was told that he was not in and would be in tomorrow morning. I asked him to contact me at 9am and she stated that he might not be in at that time. I told her that I would be checking out the next day, on the 18th and would like to speak with him. I gave her my cell phone number and She told me that she would tell him.
Then next morning at 7:30am we were awaken by the sound of construction and loud talking. I looked out of our window and there was a company with four employees, moving planters into a truck while below the window of our room. 
As we were packed, we dressed and at 9:10am, checked out. We never heard from the General Manager.",2,1,-1,1
"beautiful property, bad experience
(If you want to read the summary it is the last paragraph) I have been to this hotel for weddings, high tea, conventions and a weekend get away with my husband. The property is beautiful and located among the trees and a hill on Buffalo Bayou. We booked a Sunday Spa package with a deluxe room, a massage,late 4 pm check out and a credit in their dining room. We arrived on Saturday at noon and the 4th floor room was beautiful, the front desk very friendly and hospitable. The pool wasn't heated, we defaulted to a small indoor jacuzzi that was over run by children who had come to swim. The casual dining room wasn't open and we were directed to to the bar, the bartender said it wasn't 1pm and she couldn't serve us yet. We ended up in the high end restaurant for lunch. Sleeping was impossible, at 10:30pm a woman was scoulding a screaming child in the hall (I guess in an effort to not wake a sibling in the room). At midnight the area outside on the first floor patio had a couple smoking and talking loudly. At 1:30 am a loud drunk crowd bustled down the hall. Falling asleep again, about 3 am another drunk crowd came through and woke us up. We didn't call the front desk because we had no desire to change rooms at 3am. They were supposed to deliver coffee to the room at 8 am and did not. I called room service and they said they would send it, I called back they said the left it outside the room and knocked on the door. They had not. They finally got it to us by 9 am. The spa was beautiful!!! The next afternoon, we had booked a couples massage and it was a transcendental experience. The therapist were first class and gave us relaxing massages, offered us champagne, juice or tea and light snacks. We relaxed in their whirlpool and sauna. Leaving the spa, we were starved and moved to the casual restaurant. It was 2:30 and they told us they were closing. The reluctantly served us and attempted to charge our meal to the room. The waiter came back and told us we had been checked out (all of our belongings were in the room and we were locked out. We had to go to the front desk and inform them that we had a package with 4pm checkout. They gave us new room keys, charged the lunch to our room and told us we could"" take as much time as we needed to leave the room."" I went to my room and decided to go and get a detailed bill of our charges. I took the stairs which exited outside the hotel. It had rained the concrete outside the door was slippery and I did the splits on the concrete. I filed all of my complaints at the front desk and they issued a $100 credit, which is not enough for all of the disappointment. My husband had called the valet for the car. The car arrived and they had not charged the parking to our room and we had closed out. My husband went inside to pay for the valet. The valets and bell men were all standing around talking while I sloughed my luggage into the trunk. After in the car, we saw the valet had left mud in the carpeting of our freshly cleaned car. I will say we were very disappointed. 
 Summary, *the pool wasn't heated, *the restaurant wasn't open,* bartender was rude and wouldn't serve us food, *doors and windows thin (noise all night),*they didn't deliver the 8 am coffee that was scheduled, *they checked us out before our time ended resulting in extra trips to the front desk,* the concrete slippery,* the valets ignored me as I loaded our luggage, *they forgot to bill the parking (another trip to the front desk) and *they got mud on the carpet of our car. You would think an Omni would have it together and offer the service and luxury expected.",2,2,0,0
"Great Staff in every department
I have stayed at the Hotel Madera five times in the past six weeks. it is an amazing little hotel. The rooms are big. Bathrooms are small and unrenovated but that is absolutely the only issue with this hotel. Aaron at the front desk, Fernando the bellman, Christie in the bar and the gentleman who serves breakfast every day are all very professional, delightful and just a breath of fresh air compared to the stiff, non-personal attention I am accustomed to in many other branded hotels. As a frequent traveler, I don't always write reviews but in this case, these guys deserve it as their service is over the top. I also witnessed several other frequent travelers who I recognized week after week. It is clear, these guys know service and that's why it is so comforting for weary business travelers to come back. I recommend this hotel for leisure or business.",5,5,0,0
"Good room, above average gym, opening hours gym a bit short
Stayed here for three days. Room is good, with good desk, free Internet, very good bathroom and in the middle of the old town. Old city coffee one block away, and close to the historical buildings.
Gym has enough machines and they're in good shape. There's also a pool, but did not use it.
Only downside for me, traveling for business and jet lagged, was that the gym opens first at 6 AM on weekdays and 8 AM (!!) on Saturdays. Also closes relatively early at 8 pm. That's just way too late for opening and too early for closing if you have to work.",4,3,-1,1
"Just Okay
This was our second stay at an Affinia property and probably our last. Yes the room was huge and appeared clean. On day two we noticed the room wasn't really as clean as we thought, flat surfaces were dusty, the wall in the kitchenette opposite the sink was nasty dirty and was never cleaned during our stay. The inroom wifi never really worked well enough to be fully functional. The heating/cooling system on the wall allowed alot of outside noise into the room and made sleeping a little challenging.
Prior to checking into the Affinia Dumont hotel we had stayed at a hotel in Times Square that was cheaper and much nicer. 
The neighborhood was nice and offered plenty of dining/coffee/drugstore options.
Staff was friendly, professional and helpful.
There are alot of hotels in NYC in this price range, will try something different next time in NYC.",3,3,0,0
"$928 to SLEEP ON THE FLOOR
So we called the Marriot reservation center to reserve two suites with queen fold out couches. We drive their from Oklahoma with 8 kids only to realize that our ""suites"" are regular double queen rooms and only one room had a TWIN sized fold out. We talked with the assistant manager that night right after checking in and he didn't act like they were at all concerned. They just started the finger pointing game of it being the reservation centers fault. Long story short we asked for blankets and pillows and only got a thin mattress pad and 4 sheets. Next day my brother went to talk with the manager who informed us that we could find another hotel... understandably he raised his voice and the manager threatened to have us escorted out. So the kids got to sleep on the floor for the three days we were there... Make sure you VERIFY your reservations before you get to this place... better yet... find a different hotel with a better value.",1,1,0,0
"Latham not honest
Latham hotel charged us for a night we did not use due to a screw up with reservations. The front desk came up with multiple reasons, always changing. The rooms were small - the only good thing I found was the location.",2,2,0,0
"Quirky Boutique
I really enjoyed the hotel. We held a conference here and I had the pleasure of staying overnight. The lobby and Crimson lounge is very stylish with a Victorian/Gothic feel to the surroundings. The decor in the rooms are very unique and a pleasant change to traditional hotel rooms. Smith and Wolensky's is just a few moments away and the House of Blues is across the street. Easy access in the downtown area to every. Would love to stay again!",4,4,0,0
"It's all in the details
When I saw Sheraton on the reservation I was expecting a lot more than I got. The building is an old one that was renovated with a modern feel. I have stayed at several Courtyard by Marriott and they do a better job at it. Unfortunately we got this little runt room that was smaller than the rest because it was near an emergency exit. I peeked into a regular-sized rooms and they were definitely bigger and had a small sitting area, which my room didn't have. The staff was really friendly and they have a nice lounge area that doubles as a restaurant during the day. It was the little things that frustrated me like the confusing sink and shower fixtures (I thought I was turning on the hot water but was turning on the cold). Usually the hotel provides enough towels for 4 people regardless of the room, but we only got enough for 2. You get free water but only one was provided (when 2 people were staying in the room). It's these little details that made the stay average instead of above average. The other good thing about the room is instead of using dressers, they used this big armoire which was more convenient to use. It would've been perfect if one of the sections had been converted into a small drawer area for clothing.",3,3,0,0
"Very good!
We stayed at Staybridge for 6 nights in July. 2 beds room, good enough as size for 2 adults and one teenage. The room is clean and modern; our only complain is the view. At 10 floors we saw on the window just a huge parking.
Location is the best, just around the corner Times Square and plenty of shopping and restaurants.
Very good breakfast and social hours 3 days per week: beer, wine, salads, chicken and many snacks. The staff is helpful and polite. We will come back.",4,4,0,0
"Terrible service from top to bottom
Booked one night suite at Alexis hotel for my friend's 30th birthday last weekend. Contacted the hotel before we arrive at 2pm and the front desk agent said that the room is not ready yet but will be ready in an hour at 3pm. I went to pick up my friends and get to the hotel at 3:45pm. The front desk agent said that our room is not ready yet and better yet the room was not even cleaned yet and will schedule to be cleaned in 30 mins and told me the room will be ready at 5pm!!! I asked for another regular room for us to hang out as we got all our stuff with us. She said no but offer us a steam room to shower. I am not quite sure if she understand not only this is a special occasion but we also make special arrangement to have our friends to come down to the hotel before we all go out to the sounders game. We ended up waited till 5pm with no choice. She then said we need to wait a little longer because the engineering is fixing the drain. She refused to accommodate us even though I asked if she can fix the sink later when we leave. The start off of my friend's birthday is pretty bad already considering they don't even offer any compensation for the time that we lost. I asked her if she gave out late check out to the guests before us, she said no, she just said there were a lot of early check-ins and they don't have enough staff!!!! I worked for hotel industry for 6 years on management level, this is something you wouldn't tell the guests plus this will definitely make the guests more angry!!! 
After check out of this hotel, I decided to write an email to the GM to express my concern about the service that I encountered. It has been 3 days and I have yet to heard anything back from the GM!!!! Isn't it ridiculous. I was intended to recommend this beautiful suite to all my co-workers as the price is decent but NOT ANYMORE. 
I have NEVER wrote an email to complain to the GM NOR wrote any bad comments on trip advisor but this experience is TOTALLY CRAZY!!! If I were you, NEVER pick this hotel.",1,1,0,0
"Not so great
Our first stay at an ALOFT hotel which is part of the more expensive W chain.
This hotel is smack in the middle of shopping centre parking lot, with an expressway on the north and a busy street on the west.
The bed was very comfortable. Wifi was good. Two free bottles of water. Outdoor pool
There was NO bathtub (I had a cold and really wanted to soak in one) and no hot tub. No free breakfast, and the in room coffee maker does not have a warming element.",3,4,1,1
"Location,location,location
Great location for walking, subway,attractions and for walking around the city at night-I felt safe walking around late at night. Totally recommended this property-if you're willing to pay...like I said, location,location,location, it's worth it, especially, if you are traveling alone and new to the city.",4,4,0,0
"The worst five hours of my life
This Country Inn and Suites is one of the poorest examples of a place to stay. Will not call this an inn or a hotel. No elevator...at midnight you must carry your bags up a flight of stairs. To add insult to injury, they turn the air on in the room for two (yes 2) minutes every 20 minutes. It was abominable. My carpet was stained. The bedding stunk. Took a photo of the filthy bathroom and bath mat that looked liked animals were eating it. The hotel has no staff except for a front desk person (at least she was nice) and a surly van driver who I even tipped and he never even said thanks! If it was not midnight (check-in took more than a half hour), I would have left. Am writing this review while waiting for the shuttle at 5:30am. Wanted to leave on the 6:00am but that was not possible...no room. Suggest that you avoid this hotel...even if it is free - US Air paid for my stay as I misconnected due to maintenance. Wish they were forced to stay here one night. They would never send anyone here again.",1,1,0,0
"glad we stayed here
I had been researching and trying to find an affordable spot for my daughter and I to stay for five nights while touring Boston area. This turned out to be great as we were out and about all day, into the night and when we returned, we had a clean, comfy place to stay. No food options nearby but as another person mentioned, there are tons of places to eat in Boston. We only ate the cookies here.",4,4,0,0
"Okay for one night...
My family stayed at this Hampton for a Saturday night so we could enjoy dinner and a show in NYC. We arrviced at 2pm, but had to wait till after 3pm to get our room. Which was fine, we checked our one bag and went for a walk. When we returned, we had no problems checking-in but the bell staff was having some trouble finding our bag. After maybe 15 minutes of searching they found the bag and we were set to go.
The room (2901) was very clean and cute, but soooo tiny. Oh my was it small. We have stayed in NYC several times, and this was the smallest room I have ever seen; especially with double beds! For the room rate, I was surprised. Looking past the teeeny-tiny room and teeny-tiny shower, we were happy with the amenities though. Comfy bed, nice TV, quick elevator -- really no complaints for our comfort on a single night stay.
After a short break in the room, we headed out to dinner and the show. On the way out, the desk stopped us to ask where our car key was. This was very alarming, since we had given the key to the valet at check-in! My wife went a little crazy, but they assured us they would find it and we left for our evening out. Within 20 minutes they had called me and confirmed they did find the keys and all was okay. They also 100%'d us the room (no charge) since we were not happy with the valet and bell staff. It was nice to see the staff take action immediately.
Overall the hotel was very good. Staff was very friendly and worked quickly to fix the small problems we had. The room was just right for our one night rest. Breakfast in the morning was good for a free meal and we had no problems with check-out. If I was back in that part of town for a couple or business trip, I would consider them again. But not for a family trip...
On the walk back to the hotel that night, down 39th street from 8th, we passed the line for Hunkamania. It is an adult male dance show. While the club did not disturb our rest in any way, I did not like walking my 8yr old past it that night. So for family trips, I will likely go back to the hotels that are within Times Square.",3,3,0,0
"Great Getaway!
Actually I stumbled upon this hotel through Hotwire. We got a great rate for the hotel but as with some of these deals, we had no idea what we would find when we got there. 
Arriving at the hotel we were totally pleased. The hotel is clean and current. The staff was nothing but pleasant every day we were there. The rooms were great suite like with a living area and sleeping area. Only complain in the room was the toilet and shower area was very small...but thats not even really a complaint.
Free smaples of amazing chocolate chip cookies were on the counter when we arrived. The lobby offers everything from complimentary breakfast (which was busy but stocked well each morning), to a full bar, Starbucks coffee, appetizers, etc... 
The pool was great! It is outside kind of in the parking lot but it is in the back so it's private. The staff keeps it SO CLEAN! Water temps were perfect... a great palce to chill and soak up some sun!
Wrapping up... Hyatt Place gets eight thumbs up from this mom/daughter group. Our girls even had their first martinis there.. epic!
If you are in indy for business or pleasure Hyatt Place Keystone is a superb option!",5,5,0,0
"Might want to try it in Fall 2012
I usually bring my family here once a year or more for a nice getaway from Houston. We always get great service, it's not cheap but it's a nice splurge for some quality R&R. This time (3 night stay) was definitely the worst experience. They're renovating a lot of the rooms, we booked a Junior Suite and we got what felt like the last possible room they could still sell without renovating. Towel rack coming out of the wall, A/C thermostat vintage 1990 (ran constantly, room was super humid -- and we're Houstonians!), tired furniture. We know from experience how busy this place gets, especially in the summer, but they were still woefully understaffed at the pool for all the guests flooding in over the weekend. Probably the most disappointing was the HIll COuntry Dining Room staff at breakfast -- no native English speakers onsite, had to repeat requests several times to be understood and still got the incorrect items. Generally not a big deal, I do a lot of overseas travel and this is commonplace, but when I'm paying premium prices for Austin, TX I expect more than this. Overall, we will probably return but not this summer and certainly not until they're done renovating the hotel.",3,2,-1,1
"MGR Has poor customer skills
Booked a suite thru hotels.com When I checked in I was given a regular room with a fridge. When I went to inquire I was told by the front desk, the mgr said I would have to pay extra. When I asked to speak with the mgr, Jeniffer Stroh, she said hotel.com was wrong and I should take the issue to them. Instead of her dealing with hotel.com to fix the issue and putting me in the room I paid for,she acted rude and basically said Tuff Luck. This mgr lacks customer satisfaction skills and basic business sense. If this is the ways this organization does business I certainly would not suggest buying any of their stock or staying at their facilities. Either they just have the wrong person in this job, or they do not empower their employees to do the right thing for their customers. The hotel room was available and it was a $10 difference decision. Paying the difference was no big deal, But I refuse to give my business to an arrogant unskilled individual such as Jenifer Stroh- the manager!",1,1,0,0
"The Very Best Place to Stay in New York, period!
Our family had a get together in New York City. Most of us from out of town stayed at the Phillips Club at the generosity of my nephew's in laws. They are full size apartments with all the service of a hotel. I stayed in a two bedroom apartment with two bathrooms and a generous living room. All the people from out of town had breakfast in my apartment before we started the day without any problem at all. There is a grocery store beside the Phillips Club which carries anything you are going to need during your stay, even though it was a bit expensive. The hotel staff was great from the desk people, the door men and the house keeping staff. The last night we stayed there we had twenty people for supper and we had a great time visiting with each other over take out food. I also had a chance to use their business center to print out my boarding passes. The Phillips Club was our headquarters for our family get together and the space, location, and service help make this a great trip experience.
Be prepared to spend the big bucks because it is expensive but anything good in New York is.",5,5,0,0
"Fantastic. Everything I expected and more!
I felt like I was staying in a little bit of old Hollywood. The rooms were very clean and comfortable.
It was a 5 min walk to Kodak Theatre and Hollywood Walk of Fame. We stayed in 2, 2Brm apartments. 5 Adults and 5 kids were very happy with the continental breaky and the kids thought all their Christmas' had come at once when they were allowed to choose what ever they liked from the free afternoon snacks! The staff, in particular Gretchen, Nick and Ricky went above and beyond in customer service. We will definitely stay at the Magic Castle, when we visit LA next.",5,5,0,0
"Here's the Real Deal
I stayed here for 2 nights in June on a business trip with two other people. I often come to LA for work and on this occasion the hotel we usually stay at was unavailable, so we were referred to Metro Plaza. I read some of the reviews on tripadvisor before we left, and it didn't sound like it was going to be the nicest hotel I've ever encountered, but most people said it was a good location, good value, clean, and basically that you get what you pay for. After experiencing this ""hotel"" for myself, I have got to tell you the Real Deal. 
Firstly, you most definitiely do NOT get what you pay for. This hotel is just plain expensive, considering that all the hotels in the area are at a similar price point, the Metro Plaza can't justify charging what they do since it's easily the worst in the neighborhood. Secondly, this hotel is very old, very small, and very smelly. We stayed in 2 double queen bed rooms and both of them had rock hard, stained mattresses, disgusting bathrooms (not to the fault of the housekeepers, they probably got them as clean as they could, but how clean can a bathroom be after being used for like, 100 years?), grimy carpets, and the entire hotel has this weird chemical smell, like someone smoked a million cigarettes and then tried to clean the smell out of the walls and carpets with bleach. Don't let the smell of the subway next door fool you (the lobby smells like fresh baked bread). Also, I usually don't care about stuff like this, but the toiletries were REALLY bad. I had to go out to the corner store and buy a bar of soap because they were so bad. Thirdly, the location is not really the best. Yes, it is close to the union station, which is great, and close to chinatown, so lot's of good places to eat, but I was definitely afraid walking around this neighborhood alone, and most of the places around the hotel close before 9pm. Also note that it isn't right IN chinatown as I thought it would be, it's just a short walk away, so I was too afraid to even go that far at night. This neighborhood is boring and convenient at best, dangerous and scary at worst. 
I also would like to comment about the creepy staff. On the first night, upon coming back to the hotel, I stopped at the front desk to ask for more towels (yet another flaw in this hotel, they give you like 2 small towels and then have little signs all over the bathroom telling you not to steal them). And the old, fat guy sitting there grabbed my hand and wouldn't let it go for a very long awkward moment in which he told me how pretty I was. I suppose some people would consider this great customer service, but personally, I wasn't impressed. 
And don't be fooled by the wonderful ""value"" of the free continental breakfast. I will tell you literally what it is: bruised apples and bananas on a plate, an open bag of sliced bread, a toaster (yes, really!), stale coffee in a community thermos, and a 4L jug of milk. The subway next door is no better, we left hungry after standing there for ten minutes waiting for the three people on staff to stop sprinkling cheese on bread so they could serve us, the only customers in the store.",1,2,1,1
"Bathrooms need updating
We stayed four nights at this property during our anniversary vacation. The first room we were given had a very broken down mattress that was not usable. They moved us to another room that had a much better bed, but a hot water faucet on the sink that leaked and a shower head that didn't work properly. The bathrooms are in desperate need of remodeling. The first room had a hairdryer and GFI outlet directly above the sink and right beside the shower! The second bath had the hairdryer removed. Neither room had a working drain in the tub/shower - you had to remove the entire unit when you took a shower. We chose to just stay in the second room since the bed was an improvement. A fire alarm went off right before we left for dinner one night and the elevators were disabled for more than half an hour after the ""all clear"" was given. We asked, but were never given an explanation for what happened. The breakfast bar is quite good, staff was nice and the location is excellent for enjoying downtown. Just be aware that the bathrooms won't be up to snuff and check the mattresses upon entering a room.",3,2,-1,1
"Join the President's Club for free internet
I believe that joining the frequent guest program, The President's Club, is still free. This will also get you free internet and other perks. We've stayed twice in the last month, and purchased our room through HotWire. The first time, we unexpectedly had to stay in San Jose, so I booked our room the day we were staying for $85+ tax. Normally when we book through HotWire, we don't expect a great room, but this time we were fortunate to get a junior suite on the 9th floor in the newer tower (this is across the paseo from the main property). We were all the way at the end of the beautiful, long curved corridor, and as another guest mentioned, it can be quite a hike. But the room was definitely worth it, with a huge, marble bathroom off a separate short hallway in the room and a large sunny room overlooking the park/plaza. Because newspapers are free on weekdays, I decided to see how many newspapers (guests) were on this floor--four! No wonder the great HotWire rate. 
 Our second stay was in an older, standard room #710 in the main property. It was still a nice room for the price, but we wanted our other room! This room overlooks the pool, and since it was a scorching hot day, the pool was overflowing with adults and screaming children. Not only that, there was a festival in the plaza with hollering over the loudspeaker and music blaring. Although I'm sure the soundproofing is sufficient for a normal noise level, it couldn't compete with all the activity of this particular weekend. 
If you don't want to pay the valet fee, there are many public parking garages close by. The one we usually use was closed, so we ended up at the 2nd & San Carlos garage, which is a few blocks walk, right next to Psycho Donuts. Yes, it's as crazy as it sounds and a fun donut experience. Our favorite place for an inexpensive, delicious meal is Hydration Coffee & Tea. Don't let the name fool you--they have great bento boxes. And for tea, many variations of bubble tea, smoothies w/pearls, etc.",4,5,1,1
"Family Place
This older hotel is very nice but not the best. There are lots of better options in san diego. If you stay here, try not to get a room in the tower. The tower rooms are nice but the other rooms and ocean views, ground floor with patios that walk striate on to the beach, fire pits and more. We had a suite with a ocean view. Nice place for kids and family. near sea world. I liked the food but i did not like the bar at night.",3,4,1,1
"LA Fair
Excellent hotel choice for the money and convenience to stay while at the fair. Didn't book soon enough so second floor has no elevator. Next year will request a bottom floor.",4,5,1,1
"Great location and Staff
I spent the weekend with my family at the Paramount. The location is very convient to everything in NYC. The staff was exceptionally friendly and effiencient. Our room was spottless and beautifully cleaned each day. I would reccomend this hotel over many others I have stayed in while in NYC.",5,5,0,0
"Amazing staff!
I am a Marriott Rewards member and travel a lot! Upon arrival the sales manager, Jennifer, was standing at the desk with a huge smile. She greeted me and conversated about why i was traveling to the area. Jamie, the front desk agent, was more than helpful to map out directions to my office for me. I stayed in a studio room although an up grade was offered i didn't need the space. My room was clean and felt as if i was staying in an apartment. All and all my stay was great! I will be staying here every time i come to Phoenix.",4,5,1,1
"Dirty
I stayed at the Sheraton Hotel and Towers for a second time this March because the conference I was attending was at the hotel. The location is good (walking distance to most everything). However, the room was filthy. I had to move the bedside table to plug in a charger and it was disgusting to see the amount of dust and discarded items behind there. I even left the table pulled out in hopes that housekeeping would clean behind there but they never did the entire time (4 days) that I was there.
I also looked under the beds and it was very dirty under there.
The windows were so dirty I couldn't even enjoy the view.
Finally, wifi was a joke. I could barely load email nevermind watch any video.",2,1,-1,1
"A Gem in Washington DC...
We lost power at home due to the recent powerful storms so I had to find a hotel in DC for health reasons. Their rates were reasonable so I booked my room there not expecting too much. However, I was pleasantly surprised by the large room I was given complete with a kitchen and the air conditioning was perfect. The refrigerator saved my insulin and I was even able to prepare my own meals. Room was very clean. A bit dated like the other reviewers noted but not bad at all. Staff was prompt and friendly. I will definitly recommend this hotel.",4,4,0,0
"Average hotel, somewhat disappointed
On my recent trip to New York, I decided to stay at this hotel given the extremely good reviews I read and the reasonable room rates available at the time. Well to be honest, I had extremely high expectations for this hotel. However, it turned to be somewhat disappointing…
When we arrived, the staff demonstrated to be really friendly and helpful. Actually, there’s nothing to say about them, always with a smile on their face and available 24/7 for any matter. The big letdowns started showing up when we were given the room key, especially when we noticed that both building facades were in maintenance. We never received any information of this in advance, which I think it should be the least they could have done. The only rooms available were on the second floor (lower levels are normally noisier) and we actually booked 4 months in advance. We were even unlucky when we got on the second floor. 
The room was right in front of the elevator and the entire corridor always smelled awfully (some sort of smoke). The room itself seemed clean enough, average size but nothing fancy. The bathroom had several signs of use and when we tried to heat water enough during shower, a big roar would start to be heard coming from the pipes. Also, the air conditioning was also normally noisy. On the other hand, the bed was big and really comfortable and the service always showed to be extremely good.
In a city like New York and staying at a 4-stars hotel, it is also extremely sad to see them charging $14.10 per day for Wi-Fi room coverage. Nevertheless, those 4 days spent on this hotel were worth the price paid, even though I was expecting more from On the Ave Hotel. Maybe I simply didn’t have any luck with the room given.",3,3,0,0
"Better than I expected.
The rooms open to the outside in a typical motel like setting so needless to say I did not expect much, but I must admit that I was pleasantly surprised. The rooms are very well appointed, you have a full kitchen a desk a sofa and a very comfortable bed, albeit it was full size, not queen. My only complaint is that the breakfast which was included was not good at all. I did not have dinner which was also included. The internet connection is not good, however I prefer to use a mobile wifi which is secure. If I had to rely on the hotel internet I would have not been happy. Overall, if you need a nice clean place to sleep with comfortable amenities this is a good choice and the price is very reasonable.",3,4,1,1
"excellent place to stay
Clean, great service, 24 hour shuttle to airport, affordable, great comfortable beds, would stay again!",2,5,3,3
"Beware of Parking, Agressive Valet/Doormen, Electrical Wiring and Letting Go of Your Luggage...
I booked the Hotel Lombardy for a 3-day President's Day weekend in D.C. as part of a birthday present for my boyfriend. We had a King Superior room facing Pennsylvania. For 2 people in their late-30's who are used to staying in hostels, the room appeared to be lovely and the bed had a copious amount of pillows, which made me very happy. The lighting wiring left something to be desired, though. The bathroom lighting was darker than my favorite dive bar, and all the lamps in the room had a disconcerting strobe light-effect, turning on and off at will. Again, a comfortable bed is all that we really needed, but it was a little odd to brush your teeth and attempt to get ready for the day to the tune of a 10 watt bulb. Parking was interesting. We drove from Brooklyn and the terms of the ""Services and Amenities"" section of the hotel's website stated that parking was $28.00 per night. Obviously, this is not inexpensive, but seemed relatively on par with most D.C. overnight parking (if not a little less), so why not? Well, interestingly enough, since Friday, February 17th, the parking rate has been taken off of the website (I was hoping to link to it but, lo and behold, it is no longer there, though I do have a printout of the page) and is now $40.00 a night as quoted by the first staff member who greeted our less-than-pristine 1998 Honda Accord. When we inquired as to other options, he said that there was a lot ""down there, next corner, on the left"" that is $30.00 a night. Then, as I was checking in, an extremely aggressive staff member approached me as I was checking in and started pointing out the window at the car and repeatedly asking me if that was my car (""is that your car...is that your car...is that your car?""). I said, ""Yes, and that is my companion in the driver's seat"", and he ran out the door and started harassing my boyfriend. It was very difficult to understand this staff member in any language (and, between us, we can translate quite a few languages, but this was just a series of points and grunts, of which neither of us is fluent). The staff member was in the process of trying to open the passenger-side doors when I exited Hotel Lombardy with our room keys (note: the front desk staff is wonderful; it is only the valet/door service that is creepy) and, after practically having to push the valet/doorman out of the way to get into my car, finally was able to open the door, at which point he ran around to the driver's side and CONTINUED to try to get into the car. What the heck? At this point, we decided not to park with the hotel simply on principal of the rate change (well...um, and the overtly aggressive and creepy valet/doormen), so, after check-in, awe drove off to find this mystical lot that the first valet/doorman told us existed. We pulled into the aforementioned lot and the attendant, waving his hands frantically, told us that his garage is not 24 hours. Apparently, he had gone through this bait-and-switch before on the ""recommendation"" of Hotel Lombardy. So, the search began. Finally (and, ultimately, only 3 1/2 blocks away, but it took a long time to find it), we found a 24-hour garage for $24.00 per 24 hours. It is located in the complex that houses the Whole Foods on the George Washington University campus. For our 3 nights, the total came to $55.00, as their 24-hour pricing system works in the favor of multiple night parkers. The luggage thing? Apparently, one hand on a piece of luggage is insufficient to the Hotel Lombardy staff. When we were checking out (""Express Checkout"", too...all I was doing was placing the signed hotel receipt left under our door on checkout morning and our keys on the check-in desk), I left my tiny bag with my boyfriend for, LITERALLY, 5 seconds, and one of the staff members insisted on carrying it 5 feet to the door. He wouldn't let it go. He insisted on taking it 5 feet to the door. We just stood there and watched him walk it to the interior entrance of the door to Hotel Lombardy. We insisted that he not touch the bag, but he just picked it up and took it to the door and left it. I have seen a lot of strange things in my time, but the insistence to carry something 5 feet (obviously, with the hope of being tipped), is one of the strangest things I have ever seen. I am a ridiculous tipper, as I have worked at some point in my life in most capacities that rely on tips, and even I would not tip someone who essentially stole a bag for 5 feet. It was just bizarre. That said, the bed was comfortable, the housekeeping staff was very sweet and wonderful and the hotel is 2 blocks from the Metro. Would I stay there again? Eh. Probably not. The non-housekeeping staff, frankly, were far too aggressive and just freaked me out.",3,2,-1,1
"Awesome hotel!
I made my mother a reservation to stay here a month ago based on the price and Tripadvisor reviews. She loved it. So when my husband and I needed a room on our way Indy, I made a reservation. Everything was great from the friendly check in to the great food at kick back and the pulsating shower heads. I will definitely stay here again when passing through.",5,5,0,0
"Ditto!!
Could not rate any lower. Bed bugs in multiple rooms.",1,1,0,0
"Typical Fairfield - Do NOT depend on Shuttle
I was a guest at the Fairfield Inn & Suites Phoenix March 10-14 I was disappointed with the shuttle service on two occasions. The first experience was on Saturday we walked to a restaurant on 7th and Osborn Road (about 1.5 miles). The front desk staff told us the shuttle goes within a 3 mile radius and before we left we asked the staff and verified that the shuttle would pick us up. When I called at 8:07pm the receptionist told us it would be about 20 minutes and I verified with her 3 times our location. At 8:30pm we received a call telling us the shuttle was at Safeway – the one on 3rd and Osborn which was NOT where we were – she talked with the driver and told us they would be right there. This was the wrong location after I verified 3 times. At 8:38pm we were still waiting and when I called the hotel they told us they would contact the driver to find their location. At 8:47pm I called back and RaLynn told us the shuttle had to go to the convention center. We finally arrived back at the hotel at 9:02pm. Had the receptionist been honest with us, we would have walked. This was unprofessional and unacceptable customer service.
The second instance occurred on Wednesday. Once again, we were depending on the shuttle to take us to the airport – the evening before we departed, we signed up for the 8am shuttle for March 14 (our plane departed at 9:55am). Normally, this would have been plenty of time, but the shuttle driver decided to take 4 people to their meeting destination which was well over the 3 mile radius (30 minutes to/30 minutes from) so we did not arrive to the airport until 9am. We would have missed our flight but luckily the flight had been delayed by 20 minutes. It would have been nice for us to have been dropped off for our flight (priority of missing a flight vs. being a few minutes late for a meeting) and since the shuttle does go to the airport and the other guests’ destination was outside the radius. The shuttle driver did not take any responsibility and there was no apology. I wrote to the hotel manager when I got home and I received what seemed like a canned letter to try and keep my business and gave excueses of why the shuttle service was not working properly. 
While I am a loyal Marriott reward member and will continue to stay at Marriott properties, I will definitely NOT be visiting this one again. I recommend all of you to stay at the Rennaissance by the Convention Center or another property.",2,1,-1,1
"4 nights and NO proper housekeeping!
We just got back from a 4 night stay at the Flatiron Hotel.
We booked the room through www.booking.com for a REALLY great price - 109$ a night for a double room in manhattan. Can´t be beat! 
This was a trip that we took to celebrate our 5th wedding anniversary, and when I booked the room I made a comment about this. When we checked in to the hotel there was a bottle of sparkling wine for us in the room. Very nice! But 4 nights later it wasn´t as nice anymore...
Pro´s:
Location; Close to subway, starbucks around the corner, side street to broadway and many good restaurants nearby (ilili, Le pain quotidian and others)
Free Wi-Fi (not as slow as expected) 
Room decoration and armenities (free coffee and water, minibar selection)
Electronic housekeeping and Do not disturb buttons
Automatic drapes
Not as loud as expected (Subway and street noise minimal, since we were on the 9th floor)
Possible to borrow adaptor (for EU plugs) and umbrellas free of charge
And last but not least, the best thing was an employee named Alex - Always in a good mood and always smiling - Asking how our days was. Hotel (GET MORE staff as service minded as he is!)
Con´s:
The hotel has a deal with a parking garage down the street (first 24 hours is paid by the hotel). Upon arrival we was not informed that there was two parking garages across from each other, and we parked at the wrong one (Icon) instead of Central Parking and had to pay 47$ out of our own pocket. Before picking up the car we informed the front desk staff about the situation and they told us, that they would talk to the manager, about reimbursing us. This was Wednesday. Thursday morning we asked the staff on the new shift if there were any news on the situation, they hadn´t heard or talked to anybody about it. We explained it to them and asked if they would talk to the manager. Friday Morning we went down, still no answer. The prior shift hadn´t told them about the situation. Obviously none of the staff knows how to pass on information when changing shifts. This is pretty annoying to have to deal with, when on vacation. We finally talked to the manager ourselves, and he told us he could´t do anything before he talked to the accounting department. We are now awaiting an e-mail. Seriously a manager that can´t make a decision like this, and take it off the final bill?. We feel that It was the hotels mistake not to guide os properly, and it became our headache.
Housekeeping a whole other story!:
Housekeeping was really late in our opinion between 2pm to 4pm (But maybe thats just us)
Not enough towels; the housekeeping took all of the dirty towels but somedays only replaced the big towels and not the ones for your face, hands etc. Also there is only one little hook to hang the towels on so if you want to shower both in the evening and in the morning, the towel will be wet in the morning.
When housekeeping had been in our room, they left empty shampoo bottles in the shower, and didn´t even replace them with new ones - We had to call the front desk for new ones.
They didn´t change the hand soap even though it had hair on it (I work at a hostel and we even do that there)
Hair was found in the shower, ours probably, but just a sign that they were not thorough.
They didn´t change the trashcans one day, and didn´t vacuum at all, even though there was visible need for it.
Housekeeping didn´t change our sheets AT ALL during a 4 night stay. When we were at the front desk friday morning, we asked if it was normal at this hotel not to change sheets. Their answer was: ""we will check to see if thats the case"". What????? Don´t change sheets, this is the 3rd night and the front desk don't know? Friday when we got back and the housekeeping had been there, they had only changed part of the bed linen. - not the pillow cases which was full of hair and make up and the upper sheet. 
We had had enough at this point and went down to the front desk, when I told them about it they checked their system and told me that housekeeping had been there. This really ticked me off, so I asked them to go with me to the room so I could show it too them myself, they wouldn't . At that point I asked for the manager, it took about 5 minutes and then he came and took me aside. His first question was if we came to the city often, my answer was that we didn´t have any set plans for it in the future yet, THEN A LONG PAUSE where the manager didn´t say anything.... Then half a sentence, and then he said: I can give you the last night for free because thats the only night that hasn´t gone through the system yet.
I told him that was fine, and then he sent somebody up to the room with some sparkling wine and pillowcases we could change our selves???
Looking back I find it kind of insulting the way it happened, but I´m questioning the managers ability or freedom to take decisions on his own.
Next morning we checked out with a weird feeling about the staff!!!
We had really hoped for us, to find a place, we could return to in the future. We have been in N.Y 5 times in the last 3 years, and love to go there, so we will definitely return to the city, but unless The Flatiron hotel get their act together, we won´t return to this hotel - Even though it´s at a good price!
For a 4 star hotel this is not good enough!!!",2,2,0,0
"Do not stay here!
I have stayed in a Novotel abroad before and thought I would try it out on my last trip to NYC. All I will say is that I paid for the room, but never stayed there. The lobby gives the appearance that the hotel is a nice establishment, however, the rooms were a whole different story! We checked in around 12pm and went to the room which we found to smelled musty, had dirty walls, and the carpet was badly stained as well as bubbling off the floor. I requested to be moved to another room, which I found no better. I laid down on the bed waiting for the manager to arrive and discovered that the bed was not only uncomfortable but the mattress was lumpy. I asked the manager about why the rooms looked nothing like the pictures I saw online when booking, and he told me those pictures were for only some of the rooms on a few floors that had been updated. I asked for a refund and was told it was not possible as I had prepaid. I seriously have stayed in nicer rooms in hostels in Europe when I was younger, and wasn't paying $315 a night! The manager made me pay for one and a half days, and canceled the rest of my reservation. He was rude and not even genuinely apologetic. I was stunned that he admitted to false advertising, but made me pay for the night and half the next day because checkout was 24 hrs away. Poor customer service, period point blank and I will never stay at a Novotel ever again and DO NOT STAY AT NOVOTEL NYC!!!",1,1,0,0
"If you don't have to stay here, don't.
People, really. I have read the reviews and if you honestly think this place is great then you haven't stayed in a great hotel. There is NOTHING around this hotel. The River Walk is FAR. The rooms still smell like old ashtrays. My room number was obviously a former smoking room with an x-ed out circle drawn around the cigarette with a Sharpie. It was musky and stale smelling in all the former smoking rooms. On my first night a drunk woman tried to break down my door because she thought I was ""Marvin"". The front desk wasn't very concerned when I called to say someone had been pounding on my door for ten minutes. The shuttle van is frequently parked in the most inconvenient place making it difficult to enter/exit when other vehicles are also entering/exiting. And finally, why isn't there a light switch at the other end of the room that turns off the light in the middle of the room over the ""kitchenette""? There are better hotels in San Antonio at comparable prices - stay in one of them.",2,1,-1,1
"Business Hotel?? No WiFi and noisy
Seriously? No WiFi? It's 2012.
And it's in the flight path. 
And hallway noise is incredibly loud -- you can hear doors slamming and people talking on phones or in person
And if you're on the pool side of the hotel...last night there were people partying outside at 1am and I could hear every word with my balcony door closed 
...if you're a light sleeper, don't stay here. 
Also the ice machine on my floor is broken.
Overall...lame.",1,1,0,0
"Always great
This is the second time I stayed at the Casablanca, but have recommended this to my friends who have all enjoyed it very much. The staff here are fantastic and the location is amazing. Some of the rooms are quite small. This time around we had a deluxe double and also a mini suite as we are a family of six, and they were great. Having a room overlooking the street means you hear the street noise, but overall this is a great hotel to stay at while in New York.
Breakfast is always nice, and the wine and cheese at night is also a great way to relax after a busy day out. 
I'll be back!",5,5,0,0
"Stay Here for the Budget
This is a typical Marriott Fairfield property, nothing special, nothing bad. The hotel is well maintained and clean. The staff are very friendly. Rooms are small but ok. I stayed here because all other Marriott hotels in the DC areas are charging $300 or more, and this one is probably the most affordable Marriott hotel in the area.
On the other hand, the hotel is right off New York Ave, a very busy street. If your room is facing the main street, you can definitely hear the noise. Due to its affordability, the hotel also has a lot of school kids in the DC area for field trips. These kids do not sleep! If you have them as your neighbor then you are in serious trouble.
If you stay at this hotel I recommend you asking for a high floor room not facing the main street (less likely to have those kids as your neighbor).
I will try to stay at a higher end Marriott next time in DC, if I can convince my company travel to pay for it.",3,3,0,0
"Unattractive and very basic but does exactly what it says on the tin
My family (ranging in age from 15 to 50+) and i were there during hurricane sandy so spent a lot of time in our rooms. 
We had all previously been very worried about our pending stay at Hotel Carter, having read many reviews stating some awful things like theft, bed bugs, cockroaches and so on. We experienced none of this, the rooms we had were very basic and not in the best condition but they were clean and all had working showers, air con units and flat screen lcd televisions (although mine had no remote). They were not cleaned during our stay but we had had the service offered on two occasions which we declined as not suitable times for us, still we were able to obtain clean towels and toilet tissue for reception upon request. 
The location was very good, literally seconds from times square, and our view from room 1935 was not too bad either,some others had walls for a view!
If i was going back to NYC i would happily stay here again, it was the cheapest most central hotel availble and although not the most attractive i don't think when in new york you'd be in the hotel as much as we were forced to be.",2,1,-1,1
"Great location, nice room
The room was tiny but comfortable. Yes, there's some street noise, but hey, it's Manhattan. It was a bit of a challenge controlling the temperature in the room and elevators are sloooow, but overall, we were really happy with it. We'll stay here again.",3,4,1,1
"Hampton Inn with fancy makeup
I like Hampton Inns, so this isn't really meant to be a criticism, more of an observation. The room was clean, plenty large enough, with a big bathroom. Bed was comfortable, lobby was quirky but nice. The Euro bar/restaurant was plenty functional. The location is fine, a little off the main road and relatively quiet for the area.
No flat screen TV, which isn't a big deal, but is emblematic of the updating. Sony CD player alarm, no ipod dock. In room A/C unit that is very loud (I like the white noise, but some might hate it). It had the feel of a hotel that had received face lifts, but was essentially stuck in 1998. Just fine, but not great.",3,4,1,1
"Great Location for visiting Old City
Nice hotel located on edge of Old City within walking distance to Chestnut area restaurants, sites, Pier area and subway. Modern hotel that had some renovations going on while we stayed for one night. The room was very nicely furnished but the smell/odor from adhesives or glue was so overpowering that it was making us nausea. We requested to be moved to higher floor which the accomodated us for. Just make sure the construction is over or not going on your floor. Otherwise its a nice property. PArking is very expensive and overall room rate is not cheap. It was just over $200 with tax for one night. I guess thats about normal for a big city hotel during the week. PArking was valet and $32.",3,4,1,1
"What could possibly go wrong...Everything!
I hate to be so negative because there were many friendly people working here who tried to help us, but...
1. Paid extra for a corner suite...which faced a rooftop garage.
2. TV in living room did not work.
3. Shower would not turn on.
4. Room had a bad odor
When we checked in, I asked about getting picked up at the Enterprise office so I could return the rental car a day early. They said just to call when I got there and the shuttle would be right there (10 minute drive). So I called and waited 1.5 hours (no shuttle). I called again...they said the driver didn't want to stop at Enterprise and I would have to get to the terminal to be picked up. Nice of them to call me about this. Enterprise took me to the terminal whereby I waited another 20 minutes for the shuttle from Embassy Suites to arrive.
That evening there was a reception with some free food and drinks which we went to. The lobby area is decorated with 100000's of gallons of flowing water and waterfalls and it opens to the roof, probably 80-100 feet up. This area was as cold and damp as a London tomb and even the help was shivering. We both got sick from this experience.
Upon checkout they did deduct $50 from our bill, which was to their credit. 
In spite of that, nothing about this hotel would make us ever consider staying there again, even though they allowed us to remain in the room 5 hours after checkout before getting to the airport (yes they took us and actually mercifully,got us there). A vacation trip is supposed to be a get away from stress, not a visit to stress and this hotel caused us both much of the latter.
The only redemption for this hotel was the 2 great, shivering cold ladies cooking omlettes down in the tomb. They deserve a raise or at least sweaters!!!",2,1,-1,1
"Stay somewhere else
I wanted to book this property at the wedding group rate. I left a message for the ""Group Sales"" person. She never called me back so I ended up paying much more than the group rate ($174 per night). The room was disgusting. There was gunk on the ""work desk"", a dirty cleaning rag left on the floor in the bathroom, no chair to sit at the work desk, no luggage stand (had to live out of a suitcase on the floor). The bed was OK but I didn't sleep at all for the two nights I was there because whenever the air conditioner compressor kicked in it sounded like a bomb going off. I had the choice of sweating in the heat or lying awake anticipating the ""bomb"". The coffee machine was broken and there was water in it that who knows how long it had been in there. There were loud noises in the halls all night and absolutely no security - anyone could walk in the lobby then walk to the room elevators at will with no scrutiny whatsoever. After coming back from the wedding at about 11:30PM the valet parking was backed up on the street. We waited, waited and waited in our car for an attendant to start moving cars. This was a Saturday night in downtown Memphis in May. It turns out that there was only one valet parking employee on staff during one of the busiest nights in the downtown area. 
Avoid this place if at all possible!",1,1,0,0
"Disappointing
This was our first and probaly last time staying in a Mariott Hotel. We found the hotel run down and somewhat pathetic. The common areas were dingy and barely clean. The airconditioning in our room was extremely loud and clicked on and off all night. The only redeeming feature was the hotel's proximity to the airport, as it is right in the airport; however, it was a bit of a challenge finding the it. Since the tram stops running sometime after 11pm we had to walk through a number of tacky underground corridors to reach the hotel entrance.
P, S & A",2,3,1,1
"Yotel Hotel - Great Value and Location for NYC
Yotel Hotel offers close proximity to Times Square, the Theatre District, a major subway station, and a busline. The service was excellent and the property was very clean and well designed. Checking in and out couldn't have been easier. The staff actually walks up to you to offer assistance, rather than waiting for you to ask for help. The room was small, but provided what you needed in an efficient use of space. If you're in NYC, you're going to spend very little time in your room anyway! My Queen room was less than $200 a night, and that's difficult to find in such a great location in Manhattan. You could take the 42nd bus to 5th Avenue for shopping, dining, etc. Oh - and coffee, tea, and an assortment of muffins was included each morning. I highly recommend this hotel.",4,5,1,1
"Antonio is the best!!
My friends and I stayed at this hotel last weekend for 2 nights. Beautiful hotel and super location right on the river walk. I had never been to San Antonio and was very pleased. We were cared for by Antonio in the breakfast restaurant and he was wonderful! I visited twice in one morning and he remembered me the second time and looked happy to see me. He was very kind and offered us to go cups for our drinks. ANTONIO is a keeper of an employee!!!",5,5,0,0
"Modern hotel in a great old building
This hotel is located just steps from Pioneer Square, and an easy walk to Pike Market and SoDo (Mariner's and Seahawks). It's an old building with modern, comfortable rooms. Great beds, HD TV's with a lot of channels, and many rooms have jacuzzi's in the bathroom. The bathroom in my hotel room was one of the largest hotel bathrooms I have ever been in. The hotel restaurant is a little different than typical hotel restaurants. It's really an adjacent stand-alone restaurant/bar on the ground floor with side door for hotel guests to enter. It's not fancy, but definitely a bit nicer and more reasonable than most hotel restaurants.
All in all, a comfortable stay,",4,4,0,0
"noisiest hotel i have ever stayed in !!!
All the doors banged shut, the plumbing was very noisey , the walls were paper thin and the noise could be heard from many floors. Good location large rooms.",1,3,2,2
"Great hotel
My four sisters and I, accompanied by another lady, spent five days at the Wolcott during April 2012.
We were extremely happy with the cleanliness of rooms as well as the friendliness of the staff.
The price was very affordable for the wonderful location.",5,5,0,0
"Great Character
I really liked this hotel. It has great character, architecturally, and the rooms (standard rooms) are small but cozy and well appointed. I loved the fresh coffee they put out on each floor in the morning. I didn't even have to change out of my PJs to go get a cup. The staff was also very friendly. We arrived very late, and they were able to suggest a place we could grab a late night dinner, and the free guest parking was a plus. We also had a nightcap in the seafood restaurant/bar attached to the hotel, and they were very good. They make their margaritas from scratch - no mix and freshly squeezed juice. Being that it was right before Halloween, I kept thinking I would see a ghost (the bartender told us the hotel is haunted) but I never did. I did enjoy the elaborately-decorated Halloween-themed window at the front of the hotel though. We didn't bring our pet, but I think I should mention that the hotel is pet-friendly. There was a wedding reception taking place downstairs the night we stayed, and the bride had her dog with her. I thought that was neat. And did I mention the location? As others have said, it is within walking distance of the best downtown Denver has to offer. The only downside is that we had a view of an alley out of our window. Since we spent very little time in our room, this was not a big deal, but if I were to stay again, I would ask for a room with a view.",4,4,0,0
"nice break from mexico
stayed at bay towers, 1 week marina view wished we has a bay view all employees except one front desk clerk the best. all friendly. rooms cleaned well. 5.00 no clean service credit bit of a rip off as they saved more than 5 but we had a dog did not want to be distrubed. eat breakfast in main hotel much better, and fresher and better. very best seafood chowder we had it 4 times even room service. lots of extra added on charges to room service, ate in main restuarant had the very worse meal ever seafood stew very spicy complained to waiter and he made no offer to fix it and the halibit was so over cooked it was dry and was just weird spent alot of money on it. the chef must be from new orleans we came to pacific side and they can't cook or even offer pacific sea food. what a waste i guess they are not thinking. main HOTEL HAD SOME BEUTIFUL OUTSIDE SEATING PLACES. bay towers nothing bad step child. lobby was okay.
one waitress recommended chicken alfredo i can get that at home. i should have sent the food back for dinner presentation was good pretty butter . restuarant staff am was the best .",4,3,-1,1
"Best hotel if desiring downtown SJ location
Pros: Hospitable staff, free dance lessons Fri nights, nice lounge to enjoy drinks and music, comfortable and very clean rooms, spacious bathroom with separate shower and bathtub, soft bedding. Request a view of the park upon reservation. 
Cons: Pay for daily parking but valet all friendly. Their business center is run by an outside service and they require payment to use copier, etc. Pool closes early at 9pm. We ordered an entree one night in the lounge, the chips were stale. We were reluctant to order food again. Too pricey to chance a bad meal. Children were craving snacks at night and their gift store was closed. Not wise to walk to grocery store at night. Most businesses (except for the bars) seem to close early on weekdays. 
4th time at this hotel. It is one of our favorites even though some things fall short.",4,4,0,0
"Clean, but not enough staff
The person at the front desk was very helpful, but very overworked. The hotel was pretty full for the weekend, and yet only one desk person and NO housekeeping. At 8 pm the pool was out of pool towels, and she did not have more since housekeeping had left for the night. We had to use our room towels. When my daughter reacted to the chlorine in the pool (she has sensitive skin) I had to take her to take a shower, and we had to wait for 15 minutes in the lobby to get towels for our room. We were still pretty wet from the pool, and it was February and pretty cold when the door kept opening. We got a few towels, but the line was growing for room towels. A while later my husband went to get more towels for the rest of the family, and they only had 2 left and plenty of people still needing them, and still no housekeeping. We also had a smoke detector in our room with no batteries, and had to keep going back to get pillows and blankets for the pullout couch. Again, the woman at the desk was very professional and courteous, but there was only so much she could do. For a full hotel on a holiday weekend, there should have been more staff.",3,3,0,0
"Great location and nice hotel
This place is run well, has nice rooms, pool, wifi, decent breakfast included, quiet and in a good location for Hollywood. It is good for the price but be aware it's a 15 minute walk to the metro stop. You get to walk through Hollywood though so its not too bad!",4,4,0,0
"The Roosevelt, a sober apprasel.
Like most on here I too was apprehensive about my stay at the Roosevelt. I'm pleased to say, that in part, my apprehensions did not fully come to fruition. As ever I'll start with the positives. The lobby, bar area and all other communal areas of the hotel were immaculate and the 1930s decor was stunning in my opinion, here the hotel is befitting of it's mantra ""the grand old dame"". Clearly the makers of Gossip Girl agreed, they were filming at the hotel during my stay. The food was good too, my steak earned it's $25 price tag I'd say. The maid service was excellent, each day I returned to my room to find my bed made with fresh towels in the bathroom, the cleaning it's self was to high standard with all the debrief from my previous day's exploits in and around Manhattan readily taken care of. The location of the hotel is another positive, if you want to walk or take the Subway most of the key attractions of this great city are within easy reach of the Roosevelt. Now about the room, 852, it was clean, a good size and contained two comfortable double beds. However, it is true to say that there were some noticeable minor aesthetic defects though certainly not enough to warrant any great concern, the bathroom however, whilst being clean and fully functional was in need of refurbishment. Small pockets of mold had developed around the bath with the some of the enamel worn away on the bath it's self. In all the bathroom had a rather dated feel to it though I should stress that this again is no great cause for concern. We are talking minor defects here, similar to those I've encountered in 4 and 5 star hotels. My experience of the hotel bar was over all a little less then satisfactory, service was slow, here I do not blame the bar staff, the fact is on the nights in question there simply wasn't enough staff on to cope with demand. In all certainly not the horror hotel some would have you believe, I enjoyed my stay and would happily return. A solid 3 star hotel that has the potential to strive for better things. If you're thinking of staying at the Roosevelt I have some advice for you. 1) Don't pay $14 per day for Internet access. Every Starbucks and McDonald's in Manhattan provides free wireless Internet access, simply accept the terms and conditions and you're online. There is at least three Starbucks and one McDonald's with two minutes walk of the hotel. 2) If you're a Steak fan you must visit Morton's Steak House, a minutes walk away on the same street (45th Street) Morton's provides probably the best Steak in the world, I cannot describe how good this restaurant is. If you have the cash to spare, it is pricey, you must go. 3) Visit the Highline. The Highline is an old elevated rail road that snakes it's way throughout the lower middle half of Manhattan and beyond. Long since disused it has been converted into public gardens with much of the old rail infrastructure left in place, it truly is a unique, beautiful public space that provides great views of the city and a great place to unwind. Entrance can be found on 23rd Street, and the best part, it's completely free. 4) For breakfast lunch or dinner try the New York Luncheonette, situated on 50th Street close to the junction with 3rd Avenue it's about a five minute walk from the hotel. The locals love it and so will you.",3,4,1,1
"Nice but not sure it was worth the splurge.
Everyone was very nice and the room was clean. We needed a fridge for my husbands meds and I disliked having to pay extra. We had a some technical issues with keys, the bathroom door refused to open and other things. The staff responded quickly. I'm just not sure it was worth the splurge.",3,4,1,1
"Smart staff/ good location
I especially liked the cocktail hour.
Front desk staff was very professional, smart, and helpful.
Clean/ comfortable rooms.",5,4,-1,1
"Great location, wonderful service
If you want to see New York City here's a hotel on the Ave of the Americas, an easy stroll to Times Square, the theatre district, Radio City, Fifth and Madison Avenues, Broadway and Central Park. The hotel is fairly new, very well kept, clean with a fine and friendly staff', very helpful and patient with out of towners, including very good concierge device. Rooms are good sized, nicely furnished and with very good elevator service.
It will be my choice for future visits to the city.",5,5,0,0
"Great Hotel in a Great Location
For the price point this hotel is great. Situated in midtown Manhattan around the corner from Empire State building close to restaurants, shops and subway. Six of us had a girls week in New York and the hospitality and service of this hotel was great (especially during Hurricane Sandy). Room surprising spaceish for NY and clean, comfortable beds and ok bathroom they are going through some refurbishment, the only down was that the air conditioning was too warm, however looks like all of NY is like that the colder outside the warmer inside.",4,5,1,1
"Grand historic...but awful rooms
Stayed at The Biltmore for 2 nights.From the outside it really doesnt look very impressive but once you enter the lobby like alot of the previous reviews have stated the decor and architecture inside was beautiful reminicient of the early 1900s.Very big lobby area with ample seating...reception was generally efficient and businesslike but like all american hotels service was pretty minimal.Lifts to rooms were across a long hallway and also to the restaurant downstairs where they serve a pretty good buffet breakfast.The small lobby area just outside the restaurant is a very popular place for filming of movies and there was some shooting going on during my stay.
The rooms were big and spacious but really needed a major overhaul.No doubt the bed was big and comfortable the room was just not cosy or had that homely feeling.It just felt cold dark and depressing.Windows had no curtains at all...instead they had really old dusty wooden blinds...so early in the morning one would be woken up by the daylight coming in but being surrounded by tall buildings the room doesnt get much sunlight.Lighting was pretty minimal.In contrast the size of the bathroom was really tiny and had hardly any counter top to put my toiletries.Awful rusty taps and bathtub with yellowish ring stains.Some how or rather the room decor reminded me of the inside of Norman Bates` famous house up ontop of the hill in the movie Pyscho.
Location wise not to my liking as i was there during the weekend so being right in the middle of the business district the whole place was dead.I suppose good in a sense as it wasnt crowded or with alot of traffic because my room faced the road so would it have been a weekday i am sure it would have been very noisy.Nothing much in the way of shopping around the area except 2 blocks away there was an area selling cheap electronics clothing and the usual other shops you find anywhere.The people hanging around this area tend to be more of the South American/Mexican races.Few usual eateries like subway Panda express and other fast food joints.
On the other side of the hotel behind...a totally different scenario.Tall office blocks and just down the road about 10mins walk away was a small shopping mall with a Macy`s and the usual foodcourt below the Hyatt i think it was.
Would i recommend or stay at this hotel again?Definately not.Even if i had to stay around that area again there are far better hotels like The Westin Bonaventure or the other major chains.
I would have taken a few photos of the room and bathroom but it was just to depressing i didnt bother.",2,3,1,1
"Super nice small hotel
This is a small hotel in the Flower District. There are only a few (eight I think) rooms per floor. But the amenities are very nice. It is new inside and clean. The staff was super! Being right in the Flower District the delievery trucks arrive early. Even on the 9th floor we could hear the noise on the street. But the view on the sidewalk in the morning was worth it. Ton’s of flowers everywhere!
This hotel is about 1.5 blocks from the subway entrance. Also there are several good places to eat breakfast within a 2 block walk. I highly recommend Joe’s café.",5,5,0,0
"this place isn't a hotel it's just a bunch of old apartments
I'm not much of a hotel snob I usually just book all my hotels blindly on hotwire and shoot for moderately priced places with a decent user review. I went out on a limb and tried this place out with a groupon type deal BIG MISTAKE. The place smells moldy, the room decor was all old looking and felt grimy like it was all covered in a film of dirt. There was a lot of noise from the neighbors outside having a cookout or something, also the bed was really uncomfortable and the sheets didn't feel clean. bottom line is this place smelled bad, was dirty, and had very old outdated decor. there wasn't anything good about this place i paid $50 a night for 2 nights via a groupon type deal and that was a total rip off this place is more like a $25 a night side of the highway motel type grade. i came for a weekend away from dallas with my girlfriend and this moldy smelling place definitely put a damper on our little trip",1,1,0,0
"Another surprise!
I was a bit worried having booked this hotel as it was really cheap at $49.00 per room per night suffice to say expectations were low. However the rooms were spacious and clean - the showers were new but somehow only chest height (for me 5' 9"", my husband is 6'5""). Location wise it is a cab ride into town but reception is very helpful and will call one for you. My only concern is the security - there is nothing in the room and with external corridors it feels insecure. In addition reception has no safety deposit boxes or at least they are not iPad sized so i would forget a laptop so i would leave any valuables at home",4,3,-1,1
"great location but a not-so-great room
Reserved using hotwire, I was thrilled with the location of this hotel. Many of the previous reviewers have noted the small rooms and the slow elevator, which I experienced as well. I went in with a tolerant mindset for those inconveniences – it’s New York afterall – and like I said, fabulous location. Unfortunately, though, I couldn’t overlook the temperamental toilet and mildewy smelling room. First, the toilet – upon arrival in room 1006, we experienced flush-rise-swirl. On the first night, I called the front desk and they did send someone up to fix it. Unfortunately, that fix was good for only one flush. The second day I called again and asked the front desk to send someone to repair it and leave the plunger so that my spouse and I could self-help. No one came. At one point, my husband had to leave the room to use the restrooms in the hotel’s basement. Third day, left a note for the housekeeper, whom to their credit had it attended to but then proceeded to forget to leave some bath towels. On the second criticism – the constantly mildewy smelling room, I had to leave the A/C on constantly. If you can stand the chill, that solves the smell. Still giving it two rather than one star for location.",2,2,0,0
"Nice Hotel, not so good location
Hotel is nice, lobby is beautiful, but location is not the ideal.
I stayed here for just one night, my room was clean, and my bed was ok too.
Indoor hotel was great, the view to the atrium from higher floors was great.
The only downside was the location, not very safe at nite, and i mean the area around 45th and the airport. Other than that it was a nice stay.",3,4,1,1
"shabby; not chic
i'm a big Marriott fan & enjoy the spaciousness, breakfast & comforts of a residence inn for leisure travel. This hotel was subpar. the property was dingy, poorly lit; suites ill appointed with frayed & yellowed bedding. Most disturbing was the lack of security; the lock on the elevators, requiring a room key to activate, was disabled. Hence, anyone could walk into the place (no lobby to speak of) & get access to any of the 25 floors. $ star rating & price to match are undeserved",2,2,0,0
"The location is excellent! The management and customer service are very disappointing!
The location is excellent! That’s the only advantage of this hotel. The check-in staff is very cold and there is no greeting. 
I want to give an advice to everyone: don’t buy their breakfast package. I paid $10 for the breakfast for each day. When I checked in, the staff gave me coupons (blue-colored) for free continental breakfast in a nearby restaurant Tick Tock Dinner. When I used the coupon in the morning, I just could not believe my eyes. The breakfast only includes one glass of juice, one cup of coffee, and two very small pieces of toast. It’s hardly enough for my three-year old son. The second morning I talked to the front desk staff. The guy was very rude. So I talked to the manager. She said she needs 30 minutes to find out what went wrong. I just don’t want to waste my time to wait for half an hour for this. I requested a refund. But she refused. Later she offered to give me a different coupon (red-colored) for American breakfast-a much better one. Now I realized that the check-in staff tricked me. She should have given me the red coupons. So the management and customer service are very disappointing! I just want to remind everyone: if you pay for the breakfast, DO ask for the red coupon.",2,1,-1,1
"Nothing Works.
I stayed at the Comfort Suite, on Commonweath Ave in Jacksonville, FL for one night on my way North for work. This hotel does not look so old, but it is in very bad state. 
Water damage on the bathroom walls & ceiling. Mold all over the caulk of the tub & in the grout lines. 
The bed was very noisy. Every time I moved in the bed it sounded as if the bed would fall apart. The TV was a MASSIVE 46 inch Tube TV. That could only be seen from the bed. You could not move the TV to watch from the sofa or the desk. The sofa had a rip & a stain. Two walls had been painted a dark red color. But the looks like the painter used a toothbrush to apply the paint. Very bad wall/ceiling repairs everywhere. The desk clerk seemed confused while checking in. I walked around in my socks all evening & before bed my socks were so dirty, I tossed them out.
The Internet service is very slow & you have to watch a commerical to get the internet. 
I will stay away from this Comfort Suites from now on. Btw, I am a Diamond Elite member of this chain.",2,1,-1,1
"No warning about the highway noise and overcharged...
...but rescinded when I pointed it out....and only carbs for breakfast. A real disappointment.
 RMPakenham",1,3,2,2
"Beware of Placement on 18th Floor
At check-in late in the evening after arriving from Europe, we were assigned to room 1830 which, as it turned out, was right below a noisy HVAC system situated on the roof this building. The noise was completely disturbing and the building engineer reported there was nothing he could to remediate the problem. When asked directly whether he had rreceived similar complaints, the engineer said yes. This room (if not this wing of the building) is unhabitable and should not be rented to anyone. After trying to deal with the situation for over an hour, the night manager did allow us to sleep in another room and gather our things the following morning. When a complaint was registered to the front desk the following day, there was absolutely no acknowledgement of the seriousness of the problem.",3,2,-1,1
"Convenient Location
This hotel is walking distance to UCLA campus and Medical Centers. The room was a nice size and included a sofa, a small kitchenette, and a balcony (overlooking the ally). The furnishings were old and tired, there was an old blood stain on the linens.The door locks did not work well. The breakfast was very meager which had I known, I would have picked a different place. When I checked in, the receptionist was eating Panda Express at the front desk, somewhat unprofessional I thought. There was supposed to be a shuttle to the Medical Center but after waiting for over a half hour, I walked so as not to be late to my appointment. It was fine for the 1 night I stayed but for the price, I will stay elsewhere for a longer period of time. I would probably give it a 2 12 but that wasn't an option.",3,3,0,0
"Husband's birthday downtown - OK hotel
We stayed at the Sheraton for just one night. The rooms and hallways were a bit outdated. I was charged b/c I accidentally moved a box of Pringles off of its sensor. Basically if you move any of the food and/or beverages off of its sensor, you get automatically charged. I did complain and they did reimbursement me, but I think that type of system is ridiculous! Swimming pool was pretty small. My husband got a 1-hour massage there as well. He said the lady kept talking to him throughout the massage and he couldn't relax at all. Her massage techniques were just ok - he's had much better massages at places like Massage Envy. Location was awesome though!",3,3,0,0
"Great Suite!
Went to Detroit for a concert at the Filmore. This hotel has a free shuttle to take you where you want to go. Great feature since it was raining/sleeting. It is really ornate in an acient Greece way, but why not, it is in Greektown (-: Suite was really large and modern. Two Flat screen TVs. Couch was a little plastic. Bathroom was unbeliavable large. Fishbones restaurant just outside was a good place for cocktails and snacks. Greektown Casino and many other great places to eat withing steps. Staff was friendly. At the time we stayed, it was the least expenisve in the area, and I can't wait to go back.",4,5,1,1
"If you don't like sterile cookie cutter hotels then this is the one for you. Very nicely remodeled older building
Wish I had been there longer to enjoy more of what this hotel had to offer, but what I did experience was great. One of the reasons I picked this hotel was my reservation experience. The reservation was very friendly and engaging and even though I had to change rooms the second day (I knew that going in) it did not spoil my stay. I like the older properties which have been updated myself and this is one of the nicer remodels I have stayed in. Beds and linens were very nice. First night I had an inside room (very quiet), second night I had an outside room on the 11th floor. Maybe a tad more street noise but the view was worth it. All in all a wonderful stay and would recommend.",4,2,-2,2
"Not what the web page says !!!!!!!
Was in boston one night, book online where the information sounded great . When I checked in there was no indoor pool which was one of the reason I choose that hotel. The hallways where awful and the room wasn't much better. The air conditioner was so old and loud, it keep me up most of the night. The only thing worth the money was the breakfast. Wish I would of spent alittle more money and got a better place to stay.",2,1,-1,1
"Not sure what to think
The staff at this hotel are very helpful and professional. The rooms are clean and large. Still, there is something about this property that is a bit off-putting. Perhaps this is because it is so large. I was here for a conference, but I do not think I would come here for personal reasons. It is not close to downtown Dallas and it is overrun by conference goers.",3,4,1,1
"Great Boutique Hotel in Pacific Heights
We had a great stay at the Laurel Inn. The location is in Pacific Heights, a great neighborhood not necessarily known for it's tourist amenities. If you are a tourist don't let that stop you from staying here - you can easily get around SF. There is on-site parking, a cafe and bar on-site We have a four year old so the kitchenette came in handy for cooking up some toddler food and snacks. They have some nice touches like cookies in the afternoon and coffee and pastries in the morning. 
The rates were somewhat pricey but not unreasonable.",5,5,0,0
"Fantastic location and views!
Very nice hotel. We stayed here back in 2005 and on planning our return to NY we couldnt find anywhere with such a fantastic view. You should book a room with a Times Square view otherwise it will just be like staying in any old hotel. Its the view that makes it.
The room is large with bed, tv, wardrobe, bath and shower. The room isnt 5 star by any standard but it is very comfortable.
The staff in the hotel were always very helpful. There is free computer access in the lobby and also a free printer so we were able to book tickets and carry out online check in for the return flight home.
There is also a roof terrace with views over Times Square.
Overall very nice hotel, we would return again.",5,4,-1,1
"LOVED Austin property!
This hotel has everything! (not unlike most Four Seasons in the world) but I found the Austin Hotel to be especially relaxing and the spa exceptional. It is on a little lake and so it has a real resort feel in the city and I think if you are travelling to Austin it is really the ONLY choice. You won't be disappointed. The staff were amazing - so attentive to every detail and I came away feeling like I had had a much longer holiday. Also, the food at Trio was perfection!",5,5,0,0
"Wish we could have stayed longer
My husband and I spent one night in Indianapolis on our way to a week-long vacation in Chicago. It was our first time to Indy, and we enjoyed our time there. The Canterbury Hotel is centrally located downtown. It is conveniently connected to the Circle Centre Mall. Any eatery you desire is within walking distance. 
The hotel itself is very elegant. While the lobby is small, it is well-appointed and cozy. When we arrived, there was a pianist playing lovely tunes in the lobby. The valet/bellman was professional and courteous. He escorted us to our Junior Suite (an upgrade we were given free of charge) on the 9th floor. The room was huge. It was also very clean and very comfortable. The bathroom shows the hotel's age (pink bathtub), but it blended well with the hotel's overall decor. The views from our room were nice. I could clearly see the Colts' stadium from our window. The HD television was a nice touch to a classic hotel. The hotel restaurant is nice and the bartender is cool and knowledgeable. 
Please be advised that there is no ice machine in the hotel, but room service will bring up ice to your room quickly and free of charge. Overall, I would definitely recommend the Canterbury Hotel. It's not the cliched contemporary, modern hotel, but it is lovely.",5,4,-1,1
"Great Location, Good Price, Pretty Good Accomodations
I've never stayed at a Club Quarters before, so I cannot comment on how this hotel is versus others in the chain. This hotel has the advantage of being in an excellent location -- across the street from the Meridien Hotel and nearby the Embarcadero Center. Another plus -- it is reasonably priced. I paid $159 per night which for SF, seemed like a good deal to me. It's a downtown location, which can be a little dicey at night. When I walked by the hotel, I passed by a few folks who didn't seem like they had a place to stay that night. They seemed harmless enough.
The lobby is spare. The front desk folks direct you to electronic kiosks to check-in. They're helpful enough, but perhaps, working with you at the front desk is against the rules. The kiosk spits out a key and a sheet of paper that tells you where to go. Up the elevator and to the room you go.
Security is good. The elevator will not go up to your floor without your key. It's a nice touch. when you exit the elevator, you pass by a closet with stuff you might need (iron, ironing board, coffee, pillow cases, etc.) and a clever purified water dispenser. Above the dispenser is a rack with plastic, disposable bottles (eco-friendly they are not, perhaps, but convenient) that you open (seals are intact), fill, and close. 
My room was quite a bit away from the elevator (three turns). Not a big deal except when dragging an ironing board.
The room was big enough -- double bed with a desk, small bathroom (shower only), small closet, and a comfortable chair. Small flat screen, but high def. A nioe view of a window facing mine, so scenery was not much to look at. The bed was comfortable (though the duvet cover was stiff and not very soft. Great pillow. Towels were okay. Toiletries were okay.
As for amenities, they had a big lounge with three open computers, lots of couches and chairs, enough coffee and tea. It lacked newspapers, though. When I asked for one at the front desk, i was pointed in the direction of the lounge, which had none. When I asked why, I was told that they purchase six (6) newspapers for the entire hotel. Okay...sure, it's a minor detail, but annoying.
It has a fitness center, but I never saw it so cannot comment about it.
Breakfast, if desired, is located next to the hotel (access through the lobby) at a pub. did not try that either.
In summary, really good location, great price, adequate hotel.",3,3,0,0
"Take a GPS
I was forced to stay in the Hilton at Sea Tac on a recent overnight stay to Seattle. Not only was the hotel quite expensive, it's very large and fairly hard to navigate. First time I can honestly say that I've been lost inside of a hotel. Ammenities near the airport are sparse as well which is the case with most airport hotels. The room was expansive, and clean but a little outdated. Not a good value for the $. I did have a good meal at Spencer's, the hotel steak house. Again however, quite expensive. If you plan to park, plan on spending an additional $20.00/day.",2,3,1,1
"Good quality hotel near the airport
There are 6 or 8 hotels grouped together a few miles outside of the airport, and the Courtyard is one of the best selections. This location has everything you would expect from a Courtyard and has a hotel shuttle. I had dinner at the restaurant and was very please. Good service from everyone at the hotel.",4,4,0,0
"Disappointing, but got what I paid for.
Stayed here for five nights in March 2012. The receptionists were generally nice, but the girl at the bar across the hall (which I believe was run by the adjoining restaurant rather than the hotel) kept making fun of my accent until I told her off (at which point she started crying). I had very little contact with the staff otherwise, and there were no baggage handlers, so I took my own bag to my room (but, as I am British, this was pretty much the norm). My room was positioned as such that I was awoken every morning at 3 O'Clock by refuse collectors and delivery lorries. Bed was not particularly soft (but I had just come from a much more expensive hotel in New York, so this may just be by comparison). That said, I don't remember having much difficulty sleeping (until around 3am, that is). Good choice of television channels, and the free WiFi was a very useful inclusion. Bathroom could have used a lick of paint, but everything was functional. Not overly keen on the location, either; the hotel appears to be literally round the corner (on the same block) as a homeless shelter so the final street of my walk to the hotel occasionally seemed like a gauntlet of loiterers of some kind. Aside from Union Square Park, it wasn't very centrally-located (admittedly, there's not a lot they can do about that). I had previously read good things about the Fish and Farm seafood restaurant located on-site, but being a vegetarian and a lone traveller I didn't really look into it. Most hotels have 'business centres' for internet access; this one did, but instead of computers, they had iPads! Brilliant. Extra points for that.
In all, I would not stay here again, personally. Should you wish to stay here, you may save money, but be prepared to get what you pay for (or not get what you don't). It's not the Ritz, but hey, at least it doesn't pretend to be.",2,3,1,1
"Yotel Yotel Yotel it's not just an ordinary hotel
We enjoyed an excellent 3 night stay at The Yotel in mid November. From start to finish we found the hotel to be just what we needed for our busy 4 days exploring New York.
We flew into Newark Airport and took the air train and NJT into Penn Station in Manhattan. The walk from the train station to Yotel was fairly simple and a nice introduction to the streets of New York - up 8th Avenue and along 42nd Street. If you have lots of baggage to carry then a taxi will take you there too very quickly. 
On arrival we were greeted by one of the concierge team who assisted us with the electronic check in. He also advised us on the hotel facilities and dining options. Our room was on the 10th floor and we found it to be compact but versatile - Yotel have thought of pretty much everything you need for a comfortable stay. Large TV, Iron, Iron board, alarm, air con, ipod / pad connector, toiletries, secure safe, and even a little pocket map of New York. 
The bed folds away into a couch at the touch of button - we found the bed to be comfortable and slept well on all nights of our stay. The bar / restaurant downstairs can be quite lively in the evenings but we couldn't hear a thing in our room. We found rooms to be a bit too warm for our liking - it was November and cold outside and the room service kept putting heat on at 74 degrees ..... however a quick blast and we had the room at our more favoured 70 degrees F. 
Coffee and muffins are provided as breakfast and we really enjoyed this a start to our busy days. We didn't eat in the hotel at any other time so we can't comment on food in the restaurant. The bar was busy and probably a bit too noisy for our liking (we must be getting old) - but we were able to get a drink and find a quieter seat away from the music. Service in the bar was like the rest of the hotel .... excellent. 
As for New York we had a fantastic time - visiting all the great sites. Our favourites were Brooklyn Bridge (Walk), Central Park (Skate), Empire State Building (Sunset), 911 Memorial (time for refection). The city has it all and we will have to return again so we can see the many parts we didn't have time to visit on this trip.
Our check out was the same as check in and the same gentleman helped us with the process. As we had an evening flight - our baggage was securely stored for collection later in the afternoon.
The hotel is located a couple of blocks from Times Square, so it enjoys a nice central location but in a quiet location thus enabling a peaceful nights sleep.
Overall a great stay in a well run hotel - we will happily stay in the Yotel again when we return to The Big Apple.",5,4,-1,1
"Beautiful hotel in the heart of Manhatten
Fabulous room with view over the cathedral. The service was outstanding and he rooms spotless. Cannot find fault with anything, the beds were the best nights sleep I have ever had",5,5,0,0
"trip
had a pleasant surprise with a room upgrade for free. executive lounge was a great bonus. would like to acknowledge bell captain Jack Smith who was friendly and quite helpful. thanks. also liked the special rate for St Joseph's parents visiting their college kids. needs a much better restaurant or better simple food there.",3,4,1,1
"Meh. Not as fantastic as it is made out to be...
I stayed at the hotel two weeks ago for a conference. The location of the hotel is somewhat misleading. While the view of the bay and mountains is gorgeous, the walking distance to the Gaslamp distance is actually quite a hike across hilly streets. I found this out the hardway when I asked for directions for the concierge desk and was given either out right wrong information or misleading information. As far as the hotel stay went, it was just okay. I appreciated that the rooms were very quiet and there was plenty of counterspace. I would recommend an upgrade to a bayview room. Now, the problems... The second day I tryed to use the iron in my room. It either had not been cleaned or the previous user added a fluid to it other than water. So, when I started to iron my pants, the iron leaked out the fluid and stained it. I called the conceirge desk and they offered to send up a replacement iron, but said nothing about the pants. When the maintenance man arrived, I told him that they should pay for the pants to be cleaned since it wasn't my fault that the iron was broken. He agreed and told me that I get the pants back in the afternoon. When I checked into my room later, the pants were there with a note that the cost of the cleaning would not be charged to me. When I checked out a few days later, the cost of the dry cleaning was charged to me anyway, in addition to the entire cost of the trip, which had been pre-paid by my company. I explained this to the desk clerk, who was very rude and incompetent. Flustered by the conversation, I left my coat before getting into the cab. Once I got to the airport, I realized I was missing it, so I called back to the hotel. Hours later, they called me to say they found the coat and would send it UPS Ground. On the whole, these problems could have been overlooked, except for the fact the hotel staff were so uncaring after each point of interaction. If I travel back to San Diego, I'll stay somewhere else.",2,2,0,0
"Upper West Side Gem!
This is my 2nd stay at the Hotel Beacon. I particularly like it because: (1) Great neighborhood (2) rooms are more like apartments (3) great location. The Hotel Beacon is near a number of convenient subway stations which will take you anywhere you want to go. The neighborhood is very nice, quiet and very safe. The room was very good - and included a small kitchenette, a living room, tons of closet space, and a comfortable bedroom. The hotel also has free wifi. Another very very good stay at Hotel Beacon!",5,4,-1,1
"New, clean, great value hotel outside of the city.
We booked this hotel based on all the accolades and the million positive reviews on Tripadvisor, but we were not dissapointed at all, as sometimes we are when the rating seems too good to be true and we expect trumpets and fanfare at checkin with grapes and giant feather fans. It's clean and new and comfortable! The staff is friendly, they let us check in early at 1230p, and was extra patient with my Rhode Island accent. ""What ah the pool hourahs?"" Of course we would have loved to stay downtown but I just couldn't pull the trigger on $300+ AND another $29 for parking plus whatever else for just a quick night in Denver before we get lost in the mountains. So for around $150 AAA rate (total) you get a nice new hotel about twenty mins outside of Denver. It sells out so make sure you make a reservation. Cancellation policy is the day before I believe. If you have a car you have the entire city at your steering wheel. There are a couple of malls closeby.
New and clean. Friendly. Nice rooms with bug-free beds. Fresh, contemporary designs with warm colors and tones. Our room smelled nice (sorry, how my room smells is a big deal to me!) Wide screen TV with basic cable. Fridge, micro, FREE wifi, and FREE parking. Sink and tub and toilet were spotless when we checked in. 
We were not so crazy about the location however. This La Quinta isn't at the airport and it's not downtown. It's about halfway in between, located within an area of commercial warehouses and distribution hubs. The grounds around the outside are scruffy and dried out, especially outside our window. You can see mountains but they are far off. We drove up and were wondering for a second if we really made the right decision with this place but it lasted a second once we got inside and stayed awhile and later drove around. It's totally fine. It's a business hotel near lots of business headquarters. The pool is basic, inside, and the room is not air conditioned so I was sweating while I checked email (did I mention free hotel wifi?) and watched the kids get out their pent up energy from traveling on an airplane all day. But I went into the workout room adjacent to the pool room and caught up on the latest wildfire news on the TV while I watched them in cool comfort through the window. I guess I could have jumped on the treadmill but I could barely breathe with this mile high air nevermind try to work out! Breakfast was fine if you like a quick coffee and some cereal or a bagel. There's a McDonalds and Starbucks across the street, 7-11 next door. We heard no large truck traffic at all. TV was NOT hi def however. The nerve!
So overall I thought it was perfect for what we wanted. You can definitely trust the positive reviews and good vibe.",4,4,0,0
"Noisey
I booked this hotel via Expedia as a wildcard. Supposedly 40% discount off the published rate. I was ripped off by Expedia and the hotel, only getting 20% discount off what was the walk in rate for the room. Of course expedia did nothing.
This was made worse by the fact that my room was located on the 25th floor under the disco. The bass was dreadful. I complained but of course the hotel did nothing.
The hotel staff attitude was dismissive. They did not help at all.
Don't stay there. Overpriced and poor service. Disgusting.",1,1,0,0
"No sleep at night
Whoever designed the atrium of this hotel knew nothing about accoustics. We unluckily had a room overlooking the atrium. (Half of the hotel's rooms do this.) The hard floor, brick walls, and glass ceiling all magnify all sound in the lobby. We could hear every conversation 4 floors below. The first night a person decided to practice the piano at 4 am. The second night we had barking dogs. And last night, the bar was full, with loud customers right below until well after midnight. 
I value my sleep, because I am here on business, and have long days. 
If this doesn't bother you, then this is the place to stay. All of the good things the other reviews have said are true--great location, quaint, historic building, etc. But if sleep is important, don't let them put you on the atrium side.",3,2,-1,1
"Dirty Property, Dishonest Innkeepers Ruined our Vacation
This property is badly run down and dirty to its very core. But worse than that, between Priceline and this Wyndham property, our trip was ruined. Being folk of very limited means, we booked through Priceline to save a little money. This was to be a much-deserved romantic trip for my wife and I after 28 years of marriage and raising 3 differently-abled children. It was the first two nights we'd had alone in several years. We won't have this opportunity again for several more. That makes this situation all the worse.
I have just gone back to the web sites (we have returned home from what we were able to salvage of our trip) and verified that I was right - I reserved a one-bedroom suite with a fireplace. The room is still offered on both Wyndham and Priceline's sites. However, there is no such room on this property, according to the staff there. The property has only sudios and penthouse apartments. I had paid extra for the suite (more than the studio) and was refused a refund by both Wyndham and Priceline (Wyndham claimed total innocence, and Priceline claimed that Wyndham was committing fraud by listing non-existant rooms).
So, there was no romantic fireplace, and no suite - just a dirty studio (VERY dirty - dirty dishes, dirty floors, dirty furniture - filth!) and an emotionally draining experience. Not to mention that we were robbed of the money we paid for the non-existant room.
I will say that the staffat the Wyndham propoerty was polite - as polite as any thief can be with their hand in your wallet. The Priceline staff was among the rudest people I've ever had the horror of speaking with.
I will never use Wyndham or Priceline again - nor any of their affiliates. I urge you to follow my lead. These people are crooks!",1,1,0,0
"Weekend in La
Excellent property and great location. Staff was terrific and very attentive during our stay. Parking rates go down on the weekend. The room was good size, the bed comfortable, everything was great! Near theatre, arts, complex.",5,5,0,0
"Served our purposes well!
The Affinia is an old property that has been updated with most of the modern amenities: computer hook-ups/charging stations, flat screen TVs, crisp and modern interior design, etc. (The lobby and hallways could use a more cheerful look, however.) We were a family of six, so we reserved two rooms. One -- configured as an apartment -- accommodated a couple (king bed) and had a separate living area where two young daughters shared the sleep sofa. Off the living area was a really nice kitchenette. With all of the food available from street vendors, families could easily have meals there. Bonuses included two separate (small) bathrooms and a TV in each of the two major areas. The second room we reserved had two double beds, where grandmother and grandson slept, and a bathroom with tub/shower. It was small, but very satisfactory because we used it primarily for sleeping. (And yes, the beds were very comfortable!) There was no central A/C in the rooms but the window units were adequate and the ""white noise"" that they made served to buffer the street noise. A prime plus was the location: across from Penn Station (we had traveled by train to NYC) and conveniently located to Madison Square Garden, Macy's, Empire State Building, tour busses, and food. We could easily walk to the theatre district. We had a great stay in NYC and the Affinia Manhattan was an excellent headquarters!",4,4,0,0
"lots of improvements, but poorly managed
I have stayed here off and on over 10 years and they have complied with Holiday Inns' directives to upgrade the property to minimal levels with new carpets and TV's and such. They have some helpful people at the front desk, but when there is a problem the managers don't follow up. 
My last visit was a repeat of a recurring problem with TV cable not working and it stayed out for most channels for the three nights i was there. Every morning i asked if it would be fixed and if not, i was going to check into a different hotel and they said it would be fixed that day and it was not. 
Never heard a word from the managers and no reply to my request for an adjustment in the cost of a very expensive room.",2,2,0,0
"Good and Bad-What Are You Looking For?
Overall, the Erwin is very nice and the staff is very accomodating. The beach is right there and you can pretty much walk everywhere. I have 2 issues; 1. the thermostat in our room was in the living area, so the living room was nice and cool, but, the bedroom was hot and stuffy. And because they are a green hotel the thermostat would only go down to around 67 degrees; may just be our room. Also, $60 to leave my car parked and untouched for 2 days is a little sucky as a hotel guest. If I used the valet I could see that, but to arrive and not see my car again till checkout, ouch. If my concerns are of no concern to you, this is a great place; go for it.",3,4,1,1
"Great potential but a few issues...
I expected perhaps a bit too much from a hotel with 'Deluxe' in the title (yes I know it isn't 5-star, but it was the basics that I was concerned about)
The parking is ample and free so if you are taking a car you'll have no problem. I had difficulty heaving my bags through the doors as they were not automatic and pull outward. After checking in I walked to my room and in the hallway I noticed the smell of fresh lemony pine which was excellent.
The first thing that hit me upon entering the room was the strong smell of damp eminating from the air conditioner. You'd rather the hallway and room smells to be the other way round I suspect. The room layout and size was very good indeed though so I was pleased with this. The ergonomic chair in particular was awesome!
The hotel has fantastic potential but there were a few small things that would have improved my stay... aside from the damp smell, the bath plughole was a tad 'used looking', the sink took ages to empty, the fridge door handle was broken, the microwave had a curry smell, my room door (118) was temperamental and probably worst was the ketchup smell coming from the sofa area (I didn't dare lift the cushions).
Most of these weren't very serious to me but its food for thought for you guys perhaps. Talking of food, sorry but I can't talk about the food as I didn't try their complimentary breakfast, too little time.
I would recommend this place to others, only if they can sort these issues out, the hotel is otherwise very good.",3,3,0,0
"Clean, Affordable, Convenient
After taking a New England Cruise we stayed in NYC for 6 days. Before the cruise we stayed one night at the Fairfield Inn & Suites in Brooklyn. A very nice hotel not too far from the cruise terminal. It was less expensive than this Best Western and a bit larger. However it is in Brooklyn and we did not want to spend time commuting back and forth especially if we wanted to stay in Manhattan till late in the evening. 
Finding an affordable, clean hotel that is near Times Square area isn't easy. This hotel fits the bill. Its located on 38th St. between 10th & 11th Ave. That's just four very short blocks (from 38th to 42nd) and 2 long blocks (from 10th to 8th ave) to get to 42nd St. & 8th Ave.
We had 3 rooms with two double-beds each (two of the rooms we had 3 people per room and the 3rd room just 2 of us). The rooms are small (which is normal for hotels in NYC unless you want to pay an arm & a leg.) Like many hotels in NYC, the buildings are 'small and tall'. I think there were only like 8 rooms per floor but the building was 12 stories. But you're here to sleep and shower. We did end up spending more time than anticipated in the hotel because we arrived (Sat) just before Hurricane Sandy hit the East Coast (Monday). So we spent Monday relaxing in the hotel, watching TV and playing cards downstairs in the breakfast area.
The rooms were clean and beds were comfortable. They provide breakfast everyday downstairs in their breakfast area. The eggs were powered but they had a waffle maker and fresh batter so the waffles were great. They also had pastry and fresh fruit along with yogurt and coffee and orange and apple juice. This gives you a good start for the day and of course saves you money since eating out in NYC which isn't exactly inexpensive.
There is a 24 hour Duane Read Drugstore at the corner of 38th St. & 10th Ave. and a deli near the corner of 37th & 10th. Of course just four blocks up on 42nd St. & 10th Ave. there are numerous places to eat along 10th as well as down 42nd Ave. 
We had purchased (in advance) tickets to see Mary Poppins at the Amsterdam Theater which is on 42nd St. (btwn 8th & 7th) and fortunately our tickets were for Sunday afternoon. All the theaters were closed for Sunday evening due to the storm. After the show we grabbed a bite to each nearby as places were closing up early due to Hurricane Sandy's approach. the Subway was scheduled to close at 7pm so stores and shops were closing around 5pm so they could lockup and employees could take the subway or buses to go home. Of course our hotel is close by so no need for a taxi or metro.
On Monday pretty much everything was closed up but we were able to order dinner from a Chinese Restaurant and they delivered it to the hotel. (We later saw the restaurant was located on 42nd between 9th & 10th). They must have been doing a lot of delivery business that evening with virtually everything closed up. The hotel staff were friendly and helpful. They were the ones who told us about the Chinese Restaurant and about a Diner which was also open on Monday when everything else was closed. We were planning to order from the Diner but by the time we wanted to order it was too late for them to deliver. On the following evening (Tuesday) we walked over to the diner (Skylight Diner on 34th Street and 9th Ave.) to order some take-out. Great food at reasonable prices.
The staff at the hotel were very helpful. In addition to telling us where we could get food during the storm, they arranged transportation for us to the airport. Normally they could schedule a towncar to drive us but due to the hurricane, the car company wasn't able to get gas. (Also the City was limiting vehicles crossing the bridges into Manhattan requiring the cars to have 3 people.) So the hotel arranged for Airlink, the airport shuttle service, to drive us to LaGuardia. (Note: FYI...you can't call on the phone for a taxi to come to the hotel to drive you. something I didn't know till we got to NYC.)
Note: while 38th st. between 10th & 11th Ave. is somewhat 'industrial' it was quite safe even late at night. when returning to the hotel at night we would walk down 42nd St. making a right turn on 10th Ave and then walk down 10th till we turned right onto 38th St.",4,4,0,0
"It's a good place...for Detroit
Stayed here a lot over the past few months for work. Staff was great and check-in was easy. The hotel is a descent place. Located pretty close to Greektown, Ford Field, and Comerica Park. Descent amount of food in the area. Be prepared to be pestered by the homeless at night if you are going out. The food in the hotel was pretty good...a little bit pricey but that's expected at hotels. 
The rooms are OK. Beds are comfy. TVs are hit or miss, depending on the room. Some rooms have old tube TVs and others have pretty rough looking flat panel TVs.
For a downtown Detroit hotel, this is a good one.",3,3,0,0
"From Iowa to Houston
We stayed here for about a week, and the Suites were wonderful. There was plenty of parking, and the the rooms were comfortable and fresh. The kids hit the pool immediately and the wife and I were able to sit and visit with Houston family members. The service was very good...Kudos goes to everyone, but especially Paulette at the breakfast bar-I'm usually not one for breakfast, but Paulette and the breakfast bar started the day off perfectly! She treated everyone like family, and made our stay there very relaxing. Thanks Best Western!",5,5,0,0
"Disappointed
I stayed here as part of a park/sleep/fly package before leaving out of Sea-Tac. What they don't mention is that there airport shuttle doesn't run 24 hours a day. We had an 8:00 flight on a Saturday morning and the shuttle didn't start until 7:00 am. We had to get a taxi to take us to the airport. Afterward I emailed to see about getting that reimbursed. Never heard back. Won't be staying there again.",2,2,0,0
"Universal Studios Family Vacation
This was an absolute amazing Hotel and I cannot say enough great things about it. I searched Hotels and found this gem and then went to book it and it was just out of my price range, so I looked at other properties around the area and found a few. I went on Hotwire and reluctantly booked on there and low and behold it was the Beverly Garland and I was ecstatic!! 
When we arrived it was easy check in, great pool, hot tub and sauna with an outdoor bar as well. The restaurant was needless to say the cherry on the cake as my kids ate for free when I bought a meal, so this place was an absolute gem. The shuttle to and from Universal Studios was more than accommodating, beds were so comfortable, balcony overlooking Hollywood Hills, everything was great right to the staff who were more than willing to give a smile and make sure you were more than happy. I would recommend this Hotel to anyone with families, couples anyone. I want to go back already!!
 This place is great and if you are reluctant to book it don't be, I traveled with 3 kids and we had an absolute great vacation thanks in part to the beautiful Beverly Garland, thank you. Book now and have a great vacation :)",5,5,0,0
"Keep Looking
My experience at the Leisure Inn was one of my worst hotel experiences. I would not book this hotel for my pets or my worst enemy. The ""so called"" renovations are not visible and I am not really sure what they renovated. A strange man was lurking around the hotel, a young lady walking around talking to herself and just overall just not a place where I would stay. My advice, if you are on Security Blvd, keep riding and DO NOT STAY AT THIS HOTEL....If I had to rate this hotel it would be one quarter star",1,1,0,0
"Cramped inadequate rooms with outdated decor
I am a business traveler on the road 3 weeks per month. I am also a Platinum member at both Hilton and Marriott, so yes I have standards but I do not think they are over the top standards. I stayed at this hotel for a personal short vacation in the middle of October 2012. . I was placed on the concierge floor (member floor) and was shocked when I arrived at the room and was unable to get the luggage trolley into the room due to furniture overcrowding. I contacted the front desk to inquire if there were larger rooms available and was informed all rooms were this size. The rooms are the size of a closet (maybe 12’ x 12’) and are overcrowded with furniture (oversized desk, chair, ottoman, dresser and an appliance cabinet). The room was outdated and dirty especially in the bathroom. To top things off I went to the concierge lounge to grab a desert only to find fingerprints in all the brownies! With all the hotels in this immediate area I would strongly encourage hotel seekers to select any of the area Hilton hotels.",2,2,0,0
"NEVER AGAIN!
I booked this room for a weekend getaway with my cousin. We booked this at the last minute and unfortunately, never checked the reviews. When we arrived the hotel was really gross. We were in room 701. The hallway reminded me of a horror movie. As soon as I walked in I knew that this was a bad idea. The tv was from the 50's with missing knobs. I didn't even touch it. Who knows if it even worked. The water took about 10 mins to get warm. Not even HOT. The mattress was gross. I regret even touching it. my cousin and I made a trail of towels on the ground so we can feel safe walking around. We wore our shoes at all times. 
After reading all these reviews, I will never again book a hotel with reading the reviews. My body is itchy now. I never saw any roaches, rats, or bed bugs. I just hope to God that I didn't catch or bring anything else with me. 
Stay away from this place! It's not worth it.",1,1,0,0
"Great Hotel
Great hotel and great location. Rooms and beds were comfortable. Furnishings were updated and minimal, but nice. I was put in a handicap room (unknowingly), but it ended up being fine. Lobby was beautiful, nice finishes and very updated. Meeting space was a bit old, but still decent.",4,4,0,0
"Shabby
Rooms are shabby need to be painted and update, Ice area and elevator area was drity. Outside of building was not well kept",2,2,0,0
"Great Guest Service
My family stayed at the W on Lex in early June. I expected more from a flagship property such as larger rooms, operable windows. But apparently it is NYC and my expectation was off! The amenities were decent, the bed very comfy. I loved the Guest Services Manager (David). He was very attentive to our daughter and helpful to us regarding our forays into manhattan.",3,5,2,2
"Bigger than a breadbox
Fair experience. We stayed for two days , booked through lastminutetravel.com. Cost around $150 per night. At check in staff wanted an extra $25 per night for the room upgrade to two single beds. Stood my ground , in that was what we had already booked , and we weren't paying any extra. Staff tried there hardest to extract the extra, finally relenting. Room was tiny , and somewhat dated. Nice shower, soft beds. Corridor temperature too hot the higher you went. Lifts were slow, odd system to get to the top floor gymnasium. Great central location, walk straight out onto magnificent mile. Wouldn't stay again. Much better value at Embassy suite hotel north state",2,3,1,1
"Three Day Weekend
This was my second stay at a Kimpton hotel, the first being the previous night at Hotel Monaco in Baltimore. I had been wanting to stay at a Kimpton hotel after hearing some great recommendations from friends and coworkers in the hospitality industry, and Donovan House seemed close to everywhere we wanted to visit.
I do have to say that the staff was extremely pleasant and helpful. We walked in, were greeted right away, and given an upgrade upon check-in to a junior suite. I also love that wifi is free for being a Kimpton loyalty member and the raid the mini-bar is a nice touch. Although I didn't use any of them, I was also impressed with some of the items listed on the complimentary toiletries list, including a hair straightener.
We were on a lower floor but did make it up to the 14th floor on Saturday night for a glass of wine. Definitely a younger nightclub kind of crowd, not really my scene any more, so we didn't stay long. I'd probably suggest trying to avoid a room on the 13th or 14th floor -- I can't say for sure, but I'd assume that it would be noisier. 
Location wise, Donovan House is a great choice. In walking distance from The White House and a short cab ride to The Smithsonian or Georgetown. 
I'd definitely stay at the Donovan House on future visits to DC.",4,5,1,1
"Nice little hideaway
The Hyatt 48 is a boutique property. They are still working out the kinks. We had an engineer in our room for a long time trying to fix the TV so it would operate, but it was my husband who finally fixed the input. Still, the staff is very friendly; they have a lounge to sit in where fresh pastries are served in the am, cheese in the afternoon, and coffe and tea all day. Our room was a corner room and I highly recommend that. We had a small living room and a bedroom which was nice. I would definitely give this property a try on your next trip to NYC.",4,4,0,0
"Only pet friendly hotel in DWTN Denver
I travel with my four legged person on occasion and finding a place that lets pets stay too can be a nightmare. 
I have business in Denver three times a year and the Monaco is a great place for several reasons. Here they are:
1. Pet Friendly.
2. Free Wi FI.
3. Well trained staff. (both to humans and animals) :)
4. Close to all activities in DWTN Denver.
5. Very comfy rooms. (just stay away from the noisy elevators)
6. Always have hot water.
7. Excellent free coffee in the morning.
8. Ice cold lemon water in the lobby.
9. Other cool people stay here.
10. A plastic cow.",5,5,0,0
"Nice stay
This is my second stay at the Lombardy. Each stay has been very pleasant. The location is great- easy walking distance to the white house, national mall, georgetown and dupont circle. The rooms are decent size, with a stylish look and feel. The Lombardy is in a historic building, so don't expect all modern fittings. Do expect an authentic historic hotel. The restaurant is overpriced- don't bother eating there for breakfast. There are not a lot of options close by- Founding Farmers is very close. I found it overrated, but it does have a lot of choice for breakfast. Otherwise Dupont and Georgetown are a pleasant walk away and have lots of good options. Value wise, Lombardy is decent. Rates bounce around quite a bit, with the lower rates on weekends due to the location for World Bank and IMF business. Overall, a good stay and would recommend.",4,4,0,0
"Great location, great hotel. Pre-Alaskan cruise
We stayed at the Grand Hyatt for 3 nights prior to embarking on an Alaskan cruise out of Seattle. We booked through an on-line Internet site and were not sure what to expect, so far as location in general, from the airport, and to the pier.
The location turned out to be perfect! We took the train from the SeaTac airport to Westlake, which was about two blocks from the hotel. This saved considerable money versus a taxi. The hotel is right in downtown near many shops, restaurants and sights.
Our room was spacious enough for 2adults and 2 children, with 2 double beds (not queens, though).The bathroom was HUGE, marble, with a large soaking tub, separate huge shower-very luxurious. Bathrobes and nice toiletries included. The room had an automatic window blind opener, which we love because you don't have to get out of bed to let the light in.
We had booked a club access room, which was fabulous. They served a wonderful ""continental"" breakfast that was more than enough for our appetites, with Seattle coffee, bagels with smoked salmon, hot cereals, cold cereals, fresh Washington state berries (the largest, freshest blackberries I have ever seen!). Other breads were also offered, as well as boiled eggs and other things I might have missed.
In the evening they served delicious hor d'oevres-enough to make a meal of-and minimum priced cocktails ($5 glass of good wine). The hosts and hostesses were also super friendly and professional, and always helpful on sightseeing and restaurant recommendations.
The location was great, within walking distance to Pike place market. We also walked to the space needle, which was about a mile away, and took the convenient monorail back to Westlake station.
We did the fun duck tour, went to the music exhibit, and enjoyed all of the sights. My daughter shopped up a storm at the Forever 21, H & M, and other stores next to the hotel.
Taxi to the pier was about $10. 
We did not eat at Ruth's Chris at the hotel because I am not a steak eater, but there were plenty of good restaurants nearby. Overall, great start to our vacation.",5,4,-1,1
"My Stay
The setup of the hotel is different in that they have the main building and then they have the outside rooms that remind you of a motel. At first they placed me in one of those rooms in which I didn't feel safe because the door to the outside didn't lock and anyone could have came in and the room door wouldn't properly close because you could still see the light for the hall. We were then moved into another room and the heat didn't work. Lastly we were moved into the room that we stayed the remainder of our stay in which the staff didn't help or even offer to help use move our things.",3,2,-1,1
"Stinky, Dinky Room with a Great Breakfast
Do not be fooled by the website hotel photo. I don't know how they got such a great shot. Picture an old motel (like a Red Roof Inn/Howard Johnson type place) with a new facade built in front (for the check-in desk) and that's this hotel. Walked in the room and it reeked. The carpet was moist over by the bathroom area so had to wear shoes at all times in the room and if one chose not to wear shoes, their feet would become black. Case in point, I had to clean up a small spill on the carpet and grabbed a washcloth - the washcloth turned black. Not a good section of town. Our second room didn't smell - so may not be a problem in all rooms. Redeeming quality is the breakfast. Scrambled eggs, sausage, bacon, waffle maker with waffles shaped like Texas, yogurt, cereal, etc. A/C was sufficient. Bed was older, pillows were good. 20 minute drive to Lackland. You really have to drive out of the area too to shop or eat since it's not a good/safe looking area. Upstairs ""neighbors"" were stomping around like a herd of elephants and sudden loud pounding after 11 pm and a call to the desk did nothing. Couldn't sleep. My room rate inexplicably went up by $7 after the 1st 2 days. They advertise as pet friendly. But they put $100 hold on your credit card and refund $75 if all is well.",2,1,-1,1
"Beautiful gem in the heart of Seattle
We were so thrilled with the Roosevelt. We had never been to Seattle before, but if we get to come back, we will definitely stay at the Roosevelt. The experience was great from beginning to end. The lobby was lovely, and the staff at check in were so helpful with restaurant recommendations, etc. Our room was beautiful and comfortable: the furnishings were of top quality and lovely and comfortable, which is a rare combination. We enjoyed the free wi-fi, comfy robes, great personal care items, etc. We could walk to nearby restaurants and shopping, and we also walked down to the Public Market. I would highly recommend the Roosevelt to anyone traveling to Seattle! I hope to make it back!",5,5,0,0
"Very Nice and Peaceful
I stayed at the Town and Country last year and am back again now. It has large rooms and is very clean. I love the firm mattress and the warm pool. It is nice to have a few options to eat at on the hotel grounds and that it is so close to the mall.",5,5,0,0
"Phone Service for Shuttle is Horrible
I stayed at the Caravelle Inn in San Jose on the front end of a recent trip, from Oct. 13-21, and parked my car there under the Park, Sleep & Fly program while gone.
Customer service regarding the shuttle was horrendous. When I needed shuttle service upon my return, I had to call repeatedly (six times) and wait for 25-30 rings of the phone before giving up and calling back, or, finally, having ""Maya"" at the hotel answer. The first time she finally answered, she wanted me to call her back and when I finally got her the second time, she put me on hold (on a Sunday night!!). I would never use this hotel again under any circumstances.",1,1,0,0
"Charming and friendly
My husband and I stayed here at the end of July. We were very satisfied, redarding everything...breakfast was very good, room was quiet and cosy on very busy street (you should be on top floor).
We were pleasantly surprise how close was everything; even downtown. 
I would recommend this hotel to everybody travelling to San Francisco. I will stay here next time for sure.",4,5,1,1
"Great hotel, and great location
Stayed at this hotel for one night on November 17th. Flew in via LGA airport, and took the MTA bus and subway to get to the hotel property. $2.25 fare - Easy to access from LGA - take the M60 bus from LGA, and get off at the Astoria stop and free transfer to the MTA subway Q, N or R yellow line to get to 57 and 7th subway stop. Once you emerge from the underground, walk half a block east and past the famous Carnegie Hall and you're at your hotel!
Check-in was a breeze, no issues at all. My booking was found right away, and I was then quickly off to the elevators and up into my room. This hotel is a older property, but is maintained nicely. You'll notice one thing immediately, they only have 2 elevators, and sometimes it can get quite busy. 
Our room was in 806, and it was quite interesting, all the doors of the rooms were painted in beige from the hallway. But our door was the only one painted in blue. Not sure if this indicated something special or anything, but it was interesting to say the least.
Once we got into our room, we were surprised at the size of the room. The first room was a living room area, with a couch that folds out to a sofa bed, and a large LCD TV. This room also featured a closet that had a safe, a microwave/sink next to the closet. In the next room, was the bedroom that featured two queen sized beds, a LCD TV and two walk in closets. The washroom was also connected to the bathroom. 
The bathroom had it's normal toilet, bathroom vanity sink, and bathtub. 
Both the living room and the bedroom had it's own window air conditioning system. If you're looking for a modern hotel, then this isn't for you. If you're looking for a big New York City hotel room, and a excellent located one then this is for you. Just north of the property is Central Park, East of the property is FAO Scwartz, and the famous Fifth Avenue Apple Store and all of the Fifth Avenue Shopping!, to the South is Carnegie Hall, Times Square, Museum of Modern Arts, and the Time Warner Centre with it's amazing shopping. Also directly across the street is a 24 hour grocery store for all your needs. 
My sleep was a bit loud with the air conditioner in the window, and some sounds creeping in due to the traffic below, but nothing that was too loud and unbearable.",4,4,0,0
"Dirty, dirty, dirty
We stayed here in October 2012. The room was very dirty. No one cleans the tops of stove hood, refrigerator, shower tiles. They leave one packet of dishwashing detergent (no dishwasher) and the sink does not have any way to hold water. They trust that the patrons will do the dishes. The cupboards are lined with dirt, too. Cleanliness of dishes is suspect. Every time a toilet is flushed on all four sides the sound is heard. Same for the shower. Noise level is high through all walls. I hope we don't get sick. We arrived late and didn't notice the filth until the next morning. Avoid this place at all costs.",1,1,0,0
"Not a capitol experience
Room was small with no chair other than a desk chair. Heard TV and talking from adjoining room. (While in bathroom voices from other rooms came in clear as day.) Returned to our room after 3:00 pm on Sunday and room was not made up. Dining choices were poor and prices were outrageous! ($5.00 for a glass of orange juice? Please!)",2,1,-1,1
"Good location when driving
Hotel offers free parking and wi fi. Convenient location to downtown and southern areas of Boston. Not far from airport. Rooms typical Marriott standard and facilities satisfactory for short or longer stay",4,3,-1,1
"Never Again
This hotel is horrendous. We had a confirmed reservation for a double room for three people. When we checked in the hotel was ""sold out"" and all they had for us was a ""room"" with two twin beds. I put room in quotes because it was more like a closet - small even for NYC. The room was moldy, dirty and everything was broken. Please, please, please do not stay at this hotel!!! SHAME ON YOU DAYS INN!!! This hotel gives other Days Inns whose management and ownership cares about quality a bad name!",1,1,0,0
"Amazing place for all occasions but be ready to pay
This resort is truly wonderful. We went for a family trip and everyone had a blast. The waterpark is included in the resort fee and is a must if you stay during the summer. The grounds are beautiful to walk around with a gorgeous golf course to use. Great restaurants on site such as Aunt Chilada's and Rustler's Roost. Room was large, quiet, and very clean. The only downfall is we didn't have a mini fridge or microwave. You can get great deals typically on Living Social or Groupon for deals for the restaurants which make a huge difference while budgeting. The food was great everywhere but of course expensive. You can't bring in any snacks or drinks but water to the waterpark which got pricey. As in any resort there are fees for everything. However we loved this place and will definitely go back for another family trip or a romantic getaway.",5,5,0,0
"Recent stay at the Paramount NYC
My girlfriend and I have just returned from a trip to NYC where we stayed at the Paramount Hotel just off Time Square. The Lcoation could not have been better with immediate access to the Subway, Time Square and the Theatre district. The hotel lobby was really cool and vibrant and they offer complimentary wifi here. there are also some IPAD's and Mac's available for your use with a free print facility. the staff were really friendly and we recieved an upgrade to a larger room which was cool. It was my girlfriends birthday the day we arrived and when we got to the room we found a small chocolate cake on a dessert plate which was really tasty saying Happy Birthday on the plate in chocolate along with two complimentary cocktail vouchers for the Hotel Bar which again I cannot fault. Really trendy bar!
The Room was not the biggest and a little bit of street noise but you are litterally a stone throw from times square so this was not an issue. Rooms were cleaned daily and they were immaculate.
I cannot fault this hotel in anyway and would recommend taking the short walk to W50th street from the Hotel to a Mexican Bistro called ""Toalache"" for an evening meal. they serve refined mexican cuisine and it was amazing. Their guacamole is a must have. Book in advance though as they are so busy with theatre goers you may not get a seat :)
thanks to Crystal and all the staff at the paramount for a memorable stay",5,5,0,0
"Avoid unless you must
So many bad things about this hotel. My wife and I live near Baltimore and wanted a get-away weekend. We found this hotel through Living Social and decided that the $150 for two nights was a good deal.
Here's the quick and dirty good/bad:
1. Good : Location. Nice neighborhood with many local restaurants
2. Bad : Room. Tiny. Old school 90's carpets (aka dark, but not in a tasteful way)and decor, with a vinyl bathroom, no internet, crappy TV, poor lighting, and a not-so-nice smell.
3. Good : Parking in the hotel (underneath)
4. Bad : Staff. Friendly enough, but they didn't seem to care that we checked in and checked out within 15 minutes of seeing the room.
5. Bad : Manager. What manager, I ask? The hotel doesn't seem to think that it's necessary to have an on-duty manager during the weekends. When I asked to speak with him/her, I was informed that they don't work the weekends. They just call in. Rarely. Apparently, he/she doesn't check voicemails, because I left him/her one to call me back so I can discuss how horrible the room was.
My advice: skip the hotel. They need to renovate their facility and re-train their staff. Spend the extra and try somewhere else. I have stayed in the Marriott (2 out of the 3 nearby locations), Klimpton, and Renaissance hotels. They are markedly better than this wanna-be of a place.",1,1,0,0
"Disappointment
My wife and I stayed here on our Wedding Night 20+ years ago when it was called The New Otani Hotel, and it was excellent back then. But now it has gone down hill !! We stayed there July 2, 2012. Checked-into our ""deluxe"" room, no fridge and the toilet pipe leaked and sprayed water from behind and didn't even flush. Called Front Desk to be moved to another room, front desk says they will send someone up with a key to a different room, waited and waited and no one came, we went downstairs and they said their people were tied up. Got key to different room ourself, needed some ice so followed the sign on the hallway to the ice machine and guess what, No ice machine, seems it was removed for whatever reason. Their underground parking looked more like a storage space then a parking and it was a rip off too. I ran out of cigarettes but nothing was open so I had to walk down to Miyako Hotel and buy it from their store. Walked back to my hotel, stood outside around the bldg to smoke a cigarette, a homeless came immediately to bum a cigarette. What a Dump! $200+ a night!! Next time we're staying at Miyako Hotel instead.",2,1,-1,1
"Worst service ever
I booked a room for my friend's bachelorette party. I arrived at 3pm to check in and was told by the front desk that my room was not ready and would have to wait another 30 minutes. I waited in the lobby and 30 minutes turned in an hour and half. My room wasn't ready until 4:30 pm. I spoke with a member of the staff and he apologize for the room. He offered a bottle of champagne and assured me that he would send it up once i get settle in the room. He never sent the bottle. I decided to call the front desk to remind them of the champagne. The man that I spoke with told me he would look into it. He never did and of course i never received the bottled. I decided to let it go and enjoyed my evening with my friends. The hotel is beautiful but i received better services at a Holiday Inn for the 1/2 the price.",1,1,0,0
"Rock hard bed
Just spent three nights on the sixth floor of this well located hotel. They used to include free breakfast but they got rid of that. The air conditioning flucuates off and on creating a sleep destroyer. The staff were fundamentally indifferent. Please note that this used to be a great hotel for the money. Not so anymore.
What is really surprising is the total lack of comfort in the bed. No box spring, just a mattress.
They need to step that up. I will never stay there again",1,2,1,1
"Dissappointed
This is the worst place I've ever stayed! I travel with kids so I have to rent at least 2 rooms. So I'm careful about price and I need 2 queen beds in each room. One of the rooms we had stunk so bad we asked to be moved. It smelled like cigarettes and someone had tried to cover it up with a horrible air freshner. The room we moved to had a bed that had sand in it when we pulled down the covers. The majority of the outlets and the lamp in my room didn't work. The outlet next to the bed was on and off working, so the alarm clock plugged into it was constantly flashing. The fridge stopped working. When I askled them to look at the fridge, they said they would send someone in the morning. Nobody ever came. After I complained, when we got back to the room, the A/C was spewing out a vineagar smell. (Sabotage? I think so)The people working there were mostly rude. It was dirty and the property smells like old garbage. I searched for another place to stay but everything was booked for comic con. I would have preferred sleeping in my car.",1,1,0,0
"great for a simple, reliable stay in New York
I stayed at Hotel Indigo, Chelsea for 2 nights (Feb. 6-8) 
It was a business trip. In a nutshell: it is an excellent hotel. 
I always wanted to try it out but the price was not right; finally I got an incredible deal for it on Priceline. I really like this area (we call it Chelsea hotel row, between 24th and 29th st) - it is quieter and to my taste, nicer than any other hotel areas in the city – and everything is nearby.
The hotel is well furnished, with good bathroom supplies. Free New York Times and USA today. The rooms are clean, everything was spotless. As a former New Yorker I thought the rooms were of a decent size – so was surprised to read the comments about small size rooms. People should understand that many new hotels (incl. those between 24th and 29th) were built on the place of old buildings, meaning they could go as high as designed but not wider. But for those who can compare - It definitely at least twice bigger than the basic room in Paramount or Hudson ( which are small, even by New York standard)
Really like the fact that they provided cork-screw ( it’s my pet-peeve in all the other hotels where you cannot find it). 
Couple negative comments: as in all Chelsea hotels, the elevator is really small – so in a rush hour, you might end up waiting for a longer time ( but it is not as bad as in nearby Holiday Inn, where we ended up walking up and down 12th floor basically every time we had to use the elevator)
The ice machine is in the basement, by the workout room – so if you are on the upper floor, you have to use the elevator (see my previous comment).
And my final negative comment has nothing to do with the services – there are (or, at least were) 2 dead palm trees at the entrance to the hotel. Ugly dead, fitting for a compost pile - not for an entrance to a hotel. The person who takes care of the plants should know that it is go below freezing in NYC and the palm trees do not tolerate freezing temperatures. But what makes it so weird is the fact that the hotel is in the flower district – right across from it they sell healthy palm trees (and more). 
But again, it has nothing to do with the services inside the hotel. 
My advice won’t be about the hotel - it is about the dining options in the area. Don’t get upset by a poor choice right by the hotel. If you walk just couple blocks east there will be a lot of great places (Eataly one of them). Another thing that we love doing when we stay in Chelsea area – go to Whole Foods on 24th & 7th and get some oysters - they shuck them for free; and their salad bar is always a great place to go when you want something good but have no time for a proper dinner.",5,4,-1,1
"One service problem after another on a short stay
On a brief stay for a business trip, I found that Ritz-Carlton Boston had one service problem after another. The check-in desk was completely understaffed at 9pm, and no bellman was promptly available to bring luggage up. There was a burned out lightbulb on the desk lamp, and no knob at all on the floor lamp. Setting the (very complicated) alarm clock required a visit from an engineer who needed 5 minutes to figure it out himself. A room service order was delivered incomplete, and shoes to be shined and returned at 7am were returned closer to 7:20 --- and then only after a phone call. Given the high rate charged, this stay was not a good value at all.
The Four Seasons is a much better hotel in Boston, although it has the big disadvantage of not having stall showers (which the Ritz does).",2,3,1,1
"The worst hotel in NYC. Avoid it at all cost!
This is a terrible hotel... the worst I have stayed in (counting all the times I have been in NYC). I would never recommend this hotel to anyone, unless they want to ruin their experience in NYC. The property is well located, but on the other side it is dated, expensive, not clean, and the staff is extremely rude. Why should you pay for a place like this when the city has hundreds of better hotels at the same price?",1,1,0,0
"3.5-4 star hotel, not a 5 star. Poor experience. Much better options for the price in NYC
The hotel rooms are old and outdate - making this probably the worst Four Seasons of any major city. The rooms are poorly designed and just need a major refresh. The room is really no frills and the hotel is a classic nickel and dime place. This just pales in comparison to the Jumeirah, Mandarin, St. Regis, Pierre, Trump, Loews and most other hotels in the place.
The service is also subpar and frankly borderline rude. Very slow to respond, not helpful. 
 I'd urge you to avoid this property and stay in any of a number of other top NY hotels for perhaps even a better price. This one just fails to make the cut on service and location.",1,1,0,0
"WHAT A DUMP!!!!!!!!!!!!!!!!!!!!!!!!
I stayed in this dump after I had no choice,due to fires in colorado. After spending 325.00 for the week. They said I owed them another 30.00 for stayiny too long. What part of 7 days do they not understand? The room was disgusting. Tried to get my money back after one day and they said I would have to wait for a check in about 3 weeks. Hmmm.... since my house burned down,where do I get it sent to. IDIOTS!!!!! I asked to get the bathroom lights fixed 3 times. I was told they didnt have any light bulbs. PUHLEASE!!!! There was trash just dumped at the bottom of the stairs for 4 days. Asked to have it removed. Guess what it didn,t move for 2 more days. Then when it did they left the remants of it all over the place. The laundry room is the worst thing I have ever seen in my life. DO NOT STAY HERE!!!! RUN AWAY AND RUN FAST",1,1,0,0
"Disappointed with wait time
It looks an hour was 20 minutes to checking in after long driving. on the reservation including complementary parking, but after I come back from dinner the staff wanted to park on the street. Bathroom fan noise is so loud from the next level.",2,2,0,0
"Great Surprise
Arrived at the hotel and was overwhelmened with students. I thought the WORST. The location was perfect, check in ran smoothly, the room was recently renovated and quite nice and very comfortable and clean. There was no problem with children noise, running up and down halls and just generally being unsupervised kids. We have been to many hotels where the discipline is totally broken down. BUT your hotel was actually quiet during the night. We would recomment a new renovated room to any of our friends.",5,5,0,0
"Nice cozy place but noisy
Day 1 review here. First impression, wow, pretty. Very blue and white. I already knew the room was going to be small as I had done some research prior to coming here. The front desk people are very friendly and nice. The only con about this place is that it's almost house like, in that the walls are super thin. I can hear people walking, talking, banging doors and the traffic. It probably made it worse that I got the room that is connected to the elevator too. 
The bed is tiny. It's like a double. I'm not even sure if there is a queen or a King size.
There is no DVD player at all. I normally don't care for them but I've been into animes lately so I was hoping to be able to bring dvds and watch them. There is a mini bar so if you need a small fridge to store food, you can. Although there's not much space as it is pretty stocked. 
They have free wifi but it kicks you off every once in a while. To get the code you can call front desk and ask them for it. 
The hotel is within walking distance to a lot of places. I haven't went far but you really don't need a cab to get to most places close by. I guess it would depend where you want to go.",4,3,-1,1
"More Like Red District Inn
Horrible stay! Only got 3 hours of sleep because you can hear every step someone makes above you. Stains all over the sheets. There was a black hair on top of our blanket. Very hard beds. I had to sleep on top of the lumpy pillows that were provided. Was not very clean at all. There was even a hair stuck on the bathroom door. I went to take a shower and they didn't even have conditioner, just shampoo. I called the front desk to see if they had any conditioner and they didn't, and when we needed more shampoo, they couldn't even bring it to our room. We had to go down and get it ourselves! Way over priced for a crappy stay. WAS NOT IMPRESSED at all. I would not advise staying here. The outside is a lot nicer looking than the inside. Don't let them fool you!",1,1,0,0
"Lovely Hotel
We found the hotel to be exactly as it says in terms of standards and space. The room was very spacious and the level of service was impressive. It is expensive however it is a great hotel to launch your New York experience. It is close to the subway, cross town buses to the ferry, but also to delicatessens and some lovely eateries. (buy a weekly for the subway, it is money well spent) Only a 15 minute walk to Times Square and Broadway yet far enough away to be able to escape the noise and bussle of the square. Easy to get to all you need to do in New York.",5,5,0,0
"Location
I stayed at the Double Tree for 4 nights over a busy summer weekend in Chicago
Good:
1. Hotel staff were friendly and accommodating - front desk, security, bell hops, etc
2. Hotel room was clean 
3. Location is great, just a short walk to the navy pier or Michigan avenue
4. Took advantage of the Green Program by skipping House Keeping one day and getting a gift certificate
5. WIFI may not be available in your room unless you pay, but it worked in the lobby.
6. Hot water on demand
Bad:
1. Rooms could use a window cleaning session from the outside. I was on the 22nd floor and had 8 spiders living on the outside window
2. Extended checkout is not really provided.
3. Ice machine on my floor did not work for the entire trip. I reported the issue to the hotel staff but it never was fixed. I ended up using the ice machine on the floor below
Bottom line, I got a good deal on my room and I knew going in what I wanted and Double Tree met those requirements. I would stay at double tree again without question.",4,3,-1,1
"Best hotel in NY that I have visited
I have stayed in three hotels in New York: Hilton Times Square, Park Central Hotel and Eventi. In my view, Eventi was the best of these three, though I only stayed for one night. I stayed in the cityview room. The room had a view on the Empire State Building and the Freedom Tower. Room was spacious, especially the bathroom. We had also a free wifi in our room, which was a nice surprise since often times you have to pay for that.",5,5,0,0
"Great Style, Average Content
The Fairmont in Washington, DC is billed as a fine luxury hotel. The building is grand. The lobby is beautifully decorated, with elegant touches like fresh flowers and plenty of comfortable seating. There is a small bar that is very conducive to having drinks and actual real, sustained conversations with friends (the key factor is that it is not too loud and does not have a sports-blaring TV constantly on). There are restaurants in the hotel, although I cannot comment on the food because we didn't eat at the hotel. (My guess is the restaurants are over-priced.) So far, it seems like there couldn't possibly be anything to complain about, right? Wrong. The first night we were there we asked for a wake-up call for the next morning and we did not get a wake-up call, because we were there for the very important TEDMED conference, this caused us to miss some of the morning events. After mentioning this omission to the front desk, we received all subsequent wake up calls, which, I must say, were made by real people -- a nice touch in a world that has most calls made and answered by machines. Another problem is that the walls were VERY thin and by that I mean that you can hear EVERYTHING your neighbors are doing/talking about, and I assume that if any of them stopped talking/doing other things long enough, they would easily have heard us, too. (Except that we were basically whispering for this reason.) It is not just within the room that our neighbors' activities could be heard, it was throughout the long hallway. Honestly, much of the noise we heard was pornographic. So, although we were supposedly staying in a luxury hotel, it felt/sounded more like a cheap hotel for indiscriminate meetings. On the plus side, the room was very comfortable. The bed was actually more comfortable than our bed at home (I suppose it had been ""broken in""). The absolute best feature of the room is that the desk had TWO chairs, easily accommodating me, my husband, and our laptops. It seems that usually when we travel, who gets the desk is always an issue. It is a shame that such a lovely hotel on the outside has such remarkably good acoustics. And not getting the wake-up call we asked for was an inconvenience, although it could have been a disaster (if we had to go to the airport, for example). The location is excellent. But I must say the price is far too high for what you get.",3,3,0,0
"Perfect
Just got back from my stay at this hotel. Everything was perfect. The hotel staff was very friendly and helpful from checking in, directions to nearest subway station, or any other questions I had. The room was clean and I had a great view of Bryant Park. The location of this hotel was perfect...I would and will definitely stay here again.",5,5,0,0
"Hotel ok but incredible aggressive attitude of concierge
This is a nice hotel in a great location and we found the staff generally friendly and attentive. We were shocked however by the aggressive attitude of the concierge as we were leaving who started by accusing us of jumping the queue for a cab (we hadn't and were next in line) and then proceeded to cause a row in the street with his shocking aggressive attitude; he seemed intent on having his way and came close to a physical confrontation. I have never experienced anything like it and it completely ruined our stay. Needless to say we will not be staying there again.",2,3,1,1
"Poor customer service/poor food
I stayed at this hotel for a volleyball tournament. We got into town early and stopped at he hotel to see if we could check in early (1:30 PM). They said the room wasn't available, but they would call my cell phone. At 5 PM, I had a break from a game & called to see if room was now ready, so I could get the luggage into the room. I was told it wasn't ready yet, but should be ""soon"". I decided to walk over to find out what was going on and hoping it would be ready. When I got there I was told it wasn't ready, because one of the Hyatt's ""Gold"" members got a late check-out and they were still cleaning the room. The employee did talk to a supervisor who agreed to provide a $50 credit to use for food. I agreed. I was told they would call me when the room was ready. After the tournament (almost 9:00), I hadn't been called, but when I returned the room was finally ready.
The room itself was very nice. It was clean and comfortable. I used the food credit to order room service. It was 9:15; they said it would be there no later than 9:45, but probably early. Well, the food arrived at 10:00 and it was cold. Didn't complain again -- too frustrated. Not somewhere I will return to.",2,2,0,0
"my home in new york
I started staying at the Morgans a long time ago,and it immediately became the only place I could stay when in the city.
Clean, hip without being fashionable, nice staff, great breakfast, good beds and the perfect size not to feel lost in a big place (in the big city).
I suggest the Morgans to all friends heading to New York.
There's no other place for me.",5,5,0,0
"Disappointed
The hotel was disappointing there was not enough linen in our room the room was small there was mould on the ice bucket and a cocharoach in one of the beds
The concergie was rude and unhelpful
We have booked 8 other hotels across the US during this holiday and this was the worst",2,1,-1,1
"Great Price and location, but poor management.
Well, you cant beat the price and location for sure. The room is small, but clean. You get what you pay for. Most staff are friendly and helpful, except for the chubby Asian guy wore glasses. He acted like a stuck up manager. His English was not very good. I barely understood what he was saying. He always yelled and bossed his coworker around. He kept selling the tours or arranging transportation for me. He was really annoying and pushy. Other than that, everything seems OK to me.",2,3,1,1
"Great Location and Value
Hotel was very clean with very comfortable beds. The only problem we had was the noise coming from the next room late at night and very early in the morning. It was close enough to walk to the River Walk. We will definitely stay there again.",4,4,0,0
"Worst ever ! never stay here!
Worst Place EVER !!!!!!!!! Check in time is 2, at 2 they tried to charge me an ""early check in fee"" ! I threw a fit, they finally checked me into a room, charged my card, THEN told me the room was still dirty and I could have it in 1 to 2 hours!!!!! Once I finally got the room, there was hair on the sink and a blue pill on the carpet by the bed! 
Never stay here !!! Ever !!!! When I called the management to complain, He called me a Liar and told me his computer has me checked in at 11:30! I am still trying to complain to parent company, but they seem to think that this super 8 is not even part of there chain! Very fishy!!!!!
Never stay here!!!!!!!!!!!",1,1,0,0
"Decent, not superb
This Embassy Suites was pretty good. Not a long walk from the T (about 1/3 mile), service was excellent. Breakfast was about what I would expect from a buffet - though there was some good, fresh fruit one morning. We were a little disappointed in the manager's reception - according to the hotel, state law does not allow them to ""give alcohol for free"". I think they could get around that as you have to pay to stay at the hotel in order to attend the reception. Parking was $35/night. All told, I would look around before staying here again, but wouldn't rule it out.",3,3,0,0
"Worst hotel experience ever!
I took a lot of pictures of my room to detail my worst hotel nightmare and could provide it upon request. China Hotel firstly misleads customers with attractive pictures of their lobby on Hotels.com. The truth is this is a dirty and poorly maintained place. When I got to the hotel, I was sent to Room 201. When I entered the room, I felt like puking right away. My bed sheet was dirty and old, the bathroom floor was all but scrapped, the TV is an old analog with no remote, only two channels to be watched. So I asked to be relocated. I then was sent to room 207. With a sense of relief, I got to that room: it was stinking, toilet water was leaking, the whole carpet was wet with a strong smell. I raced back to the lobby with my luggage and convinced the gentleman in attendance to come visit the room with me. When he entered, he held his nose and took me to Room 305. While room 305 was decent, the carpet had stains of blood or feces or chocolate on it, the bed sheet was frown, there are electric wires hanging from the ceiling. Defeated and tired, I settled here for the night but ran away at 9:00 Am to another hotel. The management of this hotel gave me the sense that they did not care what you need or want. They just made you feel that you have a great location near downtown. Any one who pays $85.00 should not be treated like this. Please stay away from China Hotel if you want a minimum of comfort and customer service!",1,1,0,0
"No advantage to this vintage hotel
The only positive thing I can say about the Whitcomb Hotel is that it was one of the few we could book during ""Fleet Week"", a big deal in SF. An old, somewhat renovated hotel with 2/4 elevators out most of the time--the staff's response suggested this was ""normal"". It is 1000 yards from any safe-feeling pedestrian areas. Do not walk around there at night. Heard that Twitter is developing a big office space (500,000 sq ft) in the area. This could improve the neighborhood but I won't return there until that happens.",2,3,1,1
"Not worth the savings!
My husband and I wee running in our first 5k in Fairmount Park and we live a distance fromt eh city, so we were looking for an inexpensive hotel that would allow us to be close to the start so that we could get a good night's sleep and not have to travel the morning of the race. North American Motor Inns was in a great location, only 5 minutes from the Park and the cost was less expensive than most of the others in the area, so we decided to book. That is where the mistake began. Most reviews are based on opinion, so I will try to stick to the facts. First fact - it was cheap. Second fact - it was close to the park. That is where the positive facts end. When we got there they were repaving the back parking lot, so there were 6 spots in front without double and triple parking other patrons in. We had to park in the shopping center next door, and didn't know if we were going to get ticketed. The hotel claims it has 7 luxurious ballrooms. At least 3 were rented when we were there. I am not sure if that is what contributed to the noise all night long, but I woke up from the noise at least once an hour all night long. This did not provide the good night's sleep which was our intention for our first 5k race. Our room was on the 4th floor. Immediately after stepping out of the elevator, we could smell a rancid odor. As we walked down the hall, the odor somehow got continually worse until we reached our room. I cannot guess the cause. We asked hosekeeping if they had any air freshener and they said no. I had to spray my perfume throughout the room repeatedly over the weekend to make it bearable. The windows could not open, so we relied on the air conditioner to circulate the air. There was no climate control on the air conditioner. There was a switch for on or off. The air conditioner was extremely loud, which also contributed to the lack of sleep as we had to leave it on to circulate the air or it would have been unbearable. There was one dresser and the drawers were screwed shut. There was a sign that said not to open the drawers, to use the two drawers under the television console. The beds were hard as a rock. Again, contributing to a lousy night's sleep. There were 2 threadbare towels in the bathroom. There was NO clock or clock radio in the room. If we hadn't brought our i-phone, we would have had no way of knowing the time or an alarm to wake up with in the morning. Other than the location, this location has absolutely NOTHING positive about it. We are usually willing to forgo some bells and whistles to get a good deal. I see bad reveiws and generally am wiing to risk it thinking that people are being too harsh. Given the option, I would have paid double to have stayed somewhere better. DO NOT stay here. It is NOT worth the savings.",1,2,1,1
"Good Location
The location is Perfect, But If you want a good night sleep it's not the place.You think that your window is open but it's closed, No Wifi. Cable Car right in front of your hotel. Your in walking distance of everything. The staff is not super Friendly. Everything is so close, Restaurants, shopping Center, The Giants.",3,4,1,1
"Great hotel in DC
Wonderful stay at the Madison. Very herlpful, friendly staff. Clean,comfortable rooms with nice showers. Wonderful dinner in The Federalist and great breakfast and burgers in Postscript. Very enjoyable visit. Will stay here again.",5,5,0,0
"Don't expect a Hilton...
This hotel just wasn't what I expecting from a Hilton hotel. 
The elevators were slow and creaking, with one of the three being fixed most days of my stay (over a week), the floor of one was patched up with sticky tape.
The air conditioning unit in my room, although effective with cooling, was loud and clunky, with a sound like a door slamming after the fan cut off each time. I mentioned this to the front desk three days in a row, but it made no difference and I ended up turning the air conditioning off at night so I could actually sleep. 
The telephone in my room did not have the same number as the room number (or as presented on the phone), which caused issues with services within the hotel, as well as people dialing me from outside the hotel. When people called and asked for me, or my room number, they were told there was no answer as the number was different... maintenance came to fix it, but told me the phone was working and it was an issue with the line. It was never resolved.
The walls are a bit thin and you can often hear your neighbours.
In general the hotel decor is dated, both in the rooms and common areas, it doesn't give the impression I come to expect in a Hilton. The service at the front desk is very pleasant, although the issues I mention previously weren't resolved while I was there, it was more the fault of an aging building which needs updating.
The adjacent restaurant made up for some of the downfalls, with a good (although fairly expensive) buffet selection for breakfast and fairly good standard steak/grill/burger/salad food in the evening. The location of the hotel is good for the Galleria, a 10-15 minute drive, and has good selection of restaurants across the road (such as the Outback Steakhouse, Starbucks and a Thai).
But, next time I am in Houston, I won't return here and I wouldn't recommend it as there is a good choice of hotels in this price range in the area.",2,3,1,1
"Hawthorn- cannot believe this is part of the Wyndham.
5-28-12 We booked a three day stay. I had mixed feelings as we pulled up and passed 2 prostitutes out front. We checked in, I immediately sprayed everything down with lysol and cleaned everything. It is all old , but I was still willing to give it a try. We stayed there 3 hours and my daughter was crawling around on the floor and found a pile of dog poop under the coffee table! We immediately called priceline which is who we booked it thru. After talking to several people thru priceline we were refunded our money. Oh and when we called the front desk and told them our problem they said we have to wait till in the morning to talk to a manager- they never did offer to send someone to clean up the dog poop. I do NOT recommend this place at all. I can not believe it is part of the WYNDHAM chain!!!",1,1,0,0
"Several Good Visits
Whichever Embassy Suites I stay at they are all basically the same. Thats not a problem as you now exactly what you are getting when you book in. I love the two room layout with a full living room and desk for working as well as fridge and sink. The bedroom is always well decorated and bed comfortable. Bathroom is, well its a bathroom and is always clean and tidy. The whole room experience in this particular ES is excellent, as I have come to expect. I love the atrium effect in ES hotels, and this one is right up there. The staff are always friendly and polite, greet you in the lobby and continue their friendliness through the HH and on to the bar, where I typically eat (for this particular ES, as there is nothing to walk to) The one thing about the hotel is the slow speed of the elevators, however its a very minor gripe, and so long as they work its all good. The area driving in to this hotel is not the best, but once you are in the parking lot you are fine, and the hotel is as good as the many other ES hotels I have stayed at over the years - apart from having to drive out to dinner, if you choose not to eat in the bar at the hotel, this is recommended.",4,5,1,1
"Close to Universities
Close to Universities and monuments but not right in busiest areas. Easy, ample parking. Close to banking and restaurants. National Catherdral a block away. Convenient to get to national monuments and museums but not right in the thick of things. Quiet and peaceful at night.",4,5,1,1
"Huge hotel, good for convention participants only
We got to the hotel and it was full and noisy with so many people walking around due to the conventions that were being held, it got confusing to get to the registration desk. Once we checked in and went to our ""lake view"" room we were surprised to go insed a dark room facing the exterior walls, so small the ""king size"" bed literally ended beside the room door. We immediatly called reception to move us to the bedroom we booked! The asian accent speaking employee really did not want to change us at all, saying the hotel was full!! A 3,000 bedroom hotel full really?? Luckily the bell man was still with our luggage in the room and the reception lady did not believe what we were saying or did not want to bother herself making any changes so the bell man, a great guy by the way called Nono, had to take over the phone and testify that we were in the wrong room!! Crazy! She then sent us to another room wich we found out to be the exact same size and view, just different floors...! Nono helped us by speaking with the lady again and thankfuly he managed to convince her to give us the room we booked. So after a very unpleasant interaction with her, Nono took us to our booked and payed lake view room with a decent size, not large but ok. The view was realy nice and actualy helped making the room brighter since the colours used on the bedroom decoration were all grays and browns. 
Yes it's a historical hotel, with many famous names having passed through it and the lobby is really beautiful, but I wouldn't stay there again. Staff seemed realy stressed, lacked patience and treated guests like there were better things to spend their time on than deal with our concerns. Chicago has too many good hotels worth spending our money on and for the amount we payd, $339,00, we were very disappointed.",3,2,-1,1
"don't expect a good night sleep
The facilities look quite nice, but the walls are paper thin. We weren't to sleep either night courtesy of the people next door. We could hear virtually everything they did, and then the first night we heard snoring like a banchee. The second night whoever was in the room next door felt compelled to have a very loud discussion until 3:00 in the morning. And yet again, once their conversation concluded, snoring that earplugs couldn't conceal.
The staff was kind of indifferent. The second night the fire alarm went off (unbelievably loud) because of faulty wiring. There were no apologies to the guests who ran out of their rooms in shock and pajamas. Once we were advised to return, we could hear loud discussion about how this has been happening for three months.
We won't be coming back......",2,2,0,0
"Great location; mediocre hotel
The information about the Sherry-Netherland is very misleading. To begin with, a wide-angle lens was used to photograph the lobby and sitting area, which together are nothing more than a hallway. 
Furthermore, an in-room kitchen is pictured among the hotel photos, which lead me to believe that I could expect this amenity. Perhaps that was naïve of me, but I was not mistaken in my understanding that a microwave oven would be available upon request at the time of booking. Therefore, the derision with which the person on the desk met my query came as a shock. She informed me that since I’d only booked a room and not a suite, I couldn’t expect anything, She went on to ask if I thought they had microwaves just lying around. I requested that this rude X-X look into the matter and, 20 minutes later, someone came with the oven. This was my experience of their much vaunted concierge service. 
As to it being a “cherished boutique hotel” or a “luxury hotel”, so described on the Sherry-Netherland website, it was shabby and the décor in my room had nothing in particular to recommend it. 
Then there are the elevator attendants, a number of immigrant men who stand around with very little to keep them occupied. They were a nice enough bunch and I’m glad they have work, but they are somewhat redundant. After all, I can press a button in an elevator without any help. 
I’ve seen much better hotels that cost much less money. Who ever gave this place 4 ½ stars?
Yes, I realize that one pays for location and that I rented ‘only’ a room and not a suite but, as a regular visitor to New York, I am never staying at the Sherry- Netherland again.",2,2,0,0
"DON'T STAY HERE IF YOU HAVE A VEHICLE.
First, I'll say if you don't have to park a vehicle, this place is fine. Not great, but fine. The staff is a little sad, especially for a Marriott property, but the hotel is newer and clean.
If you are bringing a car...don't bother. This places shares parking with the condos next door and Colonial Parking continually over-sells the lot, forcing the valet employees to park vehicles in the aisles of the parking garage. Aside from a significant safety hazard (The Fire Marshall was there issuing tickets during my last stay...don't let your car get ticketed!), it takes FOREVER to get your car out. Even if you don't want to have your vehicle parked with valet, the valet guys will block your vehicle in, resulting in them having to move literally DOZENS of cars so you can get yours out.
The last straw was last week when I had to wait 45 MINUTES to get my car freed, making me late for a meeting. I'm not staying here ever again.",1,1,0,0
"Customer service
If you stay in these kinds of hotels, then little about this one will surprise you. The property has some cool features (glass elevator, for instance), and the rooms are good.
But what made my stay here really stand out was the customer service. A guy named Nate at the front desk was personable and funny and did everything he could to make me feel welcome and comfortable. He followed up on our conversation later by leaving a note and something to drink in my room. Thank Nate!",4,4,0,0
"Great convenient location, clean, helpful staff
Very convenient to downtown attractions, including convention center. Staff was helpful and made several recommendations for food and entertainment within easy walking distance. Clean and comfortable. One issue with refrigerator in room (not working), took two phone calls and a visit to the front desk to get it remedied, but staff that took care of issue apologized for the inconvenience. Problem solved and we had a great stay.",5,4,-1,1
"Powell Hotel is perfect !
I stayed in the Powell hotel for 4 days in March 2012 when I was attending a conference in the Moscone center. The hotel is very good in terms of locationa and fascilities. It is located in downtown less than one minute walking distance from the bart station. it is so close to the famous mascone conference center ( max 10 min walking ).
The place is so clean. Don't listen to those speaking about bed bugs. The bed and the whole room was so clean. you enjoy free breakfast( light breakfast) and free wireless internet in your room. The satff is so friendly.
It is close to the cable car station so some comments spoke about some noise. It should be because it is realy so close but in my case I stayed in room 441 and was extremely calm. I would advise to go for the fourth floor rooms or higher to avoid noise.The hotel also provides a shuttle to airport but I think it is paid..
If you are going to San francisco you will probably not stay in the hotel except for sleeping, so get your reservation in the powell hotel and enjoy the convenient price and excellent servise..",4,4,0,0
"OK hotel, nothing special, needs renovation
I stayed here once in November 2012. I accidentally booked a smoking room and the stench was overwhelming. But that was my fault, not the hotel's. It was only one night so I put up with it. The room was Ok but the bathroom needed renovation, peeling wall paper, old fixtures. The TV was placed so that it can only be viewed from the bed. I don't like to watch TV in bed so that was an inconvenience. The neighborhood was a little dicey, every third business was a bail bond place. It made me think that the city jail must be nearby but I didn't see any questionable characters on the streets. It is very close to the airport but there were no problems with noise. I'm not sure I'd pick this place again",3,3,0,0
"Average
Stay for a night on business trip. Average, outdated rooms. But I recognize they were in the middle of a remodel when I stayed. Not much to say about it really, just did not leave an impression.",3,3,0,0
"Great services
Nice, comfy and clean room. Great services, friendly and helpful staff. Forgot my stuff there and came back to collect them after 2 weeks, no problem. Very convenient area to public transport and easy to not far from attractions.",4,4,0,0
"Great Guest Service
The great service starts at the front door. The doormen are excellent and I especially want to compliment Will on his ""always freindly and helpful"" service. He always has a smile and greets guest very cordially. Since my freind and I are repeat guests, we are always pleased when he greets us by name and makes sure our needs are met. He goes out of his way to be helpful, even to the point of telling taxi drivers to take good care of us. If there is such a thing as ""Doorman of the Year"" he shoud be it. His service is always excellent and he is a credit to your your staff as well as a major assent in terms of customer satisfaction. He always makes our comings and goings special.",5,5,0,0
"OK
It was ok but I will not rush back, better ones around and not so far out.
Poor breakfast and they were late opening up.",2,2,0,0
"If not my worst hotel experience, very close to it.
We picked this hotel because several family members were staying there for a family funeral and the price was economical. When we checked in we were sent to a room with a large box in the middle of the room and there were no heat controls on the unit. Went to the front desk, and they changed rooms for us to a room that had trash in the waste baskets and cigarettes in the ashtray. Went again to the front desk and he offered to change the room yet again. We declined as we were already late to meet family and asked to have houskeeping clean the room for us. When we got back to the room at about 10:30 pm, we turned on the heat and the unit was very loud when it came on. We chose to try to ignore it as we were tired. It woke both my wife and me several times during the night. A very restless night with a funeral and a long drive the next day. I would never consider this hotel again and recommend others think before considering it.",1,1,0,0
"disappointed
i have stayed here before and previously quite liked this hotel due to close proximity to my various meetings I need to attend in the city, the White House, and great restaurants nearby. All this still is true of course. I just found the hotel rather dated, despite them undergoing renovations. The hotel room was small and dingy, carpets were not clean in the room or hallway. The executive lounge pathetic and tired. Even the 8pm free cookies looked old and the coffee machine didn't work in the lounge. I used to love the work-out center attached. It is now a new place called Mint. It's still a great workout place but unless you are Hilton Honors costs $15. There are certain things you expect now in good hotels such as iphone chargers in rooms that they just haven't gotten around to yet. For the price I think the Jefferson has nicer rooms. I hear the Westin nearby is decent and a lot less expensive.",3,3,0,0
"Nice hotel, below average service
Pros: 
Hotel room was VERY clean and modern. Beds comfortable, mini refrigerator and microwave were a nice bonus, bathroom large and well ventilated, air conditioner worked great. 
Pool and hot tub were small but clean. Workout room also small but up-to-date and clean. Free breakfast was convenient but few choices. Jimmy Deans sandwiches, batter for waffles, oatmeal, fruit, muffins, etc. Shuttle service to Union Station was convenient, though there is no service from ~11:30am-5pm. 
Cons: 
Hotel is in a rundown neighborhood, numerous abandoned buildings and sketchy people. Wasn't worried about parking our car their but definitely wouldn't have walked the neighborhood, even to go get food. 
Would've given the hotel 4.5 stars if it wasn't for the service. The only person we encountered that seemed interested in even working there was the man at the front desk with the long dreadlocks (Sorry I cannot remember his name). He always greeted us with a smile and even drove the shuttle for us when the shuttle driver didn't show up, leaving us waiting for 1/2 hour. Every hotel I've ever stayed at had a receipt waiting for us at our door the morning we were checking out. No receipt, and when we went to the desk to check out the staff was in the business area on the internet instead of at the desk. The lady who watched over the breakfast station every morning had a scowl on her face and seem annoyed to be there. She failed to even refill the water pitcher?! There was a random homeless guy who was getting free coffee and arguing with a maintenance man the afternoon we checked in, and who was also hanging out in the lobby when we came back from downtown that night (no point in turning him into the staff because he seemed to be chatting with one of the ladies at the front desk). We had to excuse ourselves multiple times when bringing our bags to the rooms because the maids had their carts blocking the hallway and were standing around chatting. The rooms there are not cheap, which made the below average service even more frusterating. I don't think we'll be returning to this hotel next time we're in DC. I don't want to spend my $ at an establishment where it's not even appreciated, or even acknowledged for that matter.",3,3,0,0
"Perfect San Francisco Hotel
Great hotel for our trip! We got there early and since our room wasn't early, they stored our bags for us as we headed out. Also, Chris was very helpful in getting us rooms with Queen beds instead of the Doubles I had booked. The facade and lobby are beautiful and grand. The room was a fine size for my family of four. Yes, the bathroom was small but the shower was large. Laban, the Beefeater Doorman, was always more that willing to help. I've read complaints about the upkeep...this building dates to 1928 so of course there are some patches here and there, but it's kept very clean. We were on the 19th floor so we had a good view of Powell Street and beyond. Noise was never a factor and the beds were super comfortable after a long day of sight seeing (and so was the Irish Coffee from the bar!)",4,4,0,0
"Consistently good...we keep coming back.
Located right in the heart of downtown, convenient to most attractions and restaurants, it's a good choice for tourists. We live in suburban Philly and when we have a late night event to attend, such as the flower show, we like to stay here. Our rooms have always been attractive , spacious, and the service is consistently good. The Fountain restaurant, located near the lobby, is considered THE place for a weekday power breakfast in the city and their Sunday brunch is over the top. I would gladly recommend this hotel for anyone coming to town for an event and wanting to make a weekend out of it. Side note, (I hate to contradict another reviewer) they DO have a pool, located in the spa area on the lowest level.",4,4,0,0
"Can be better
Very nice upgrade to a suite paying only more 200 US but when I paid had the nice surprise of being charged 51 US a day of parking, attention that no one inform about that, being an European, in none of our Four Seasons we pay parking!!!!
Very noisy room because of the wind!!! Not informed as well when I did the upgrade!!!
i was arriving from the Ritz Four Seasons in Lisbon where charme and courtesy are in the house!!",3,2,-1,1
"Conference experience
Stayed at the Pointe Hilton Squaw Peak Resort because of a conference being held there. Good place for a conference in some ways, adequate rooms for presentations, various pools for distractions, and a couple of places on site to eat. It worked, wasn't fantastic, but it worked.
I found the place rather confusing to understand the layout, and how to get from one set of buildings back and forth to the conference center, but by the 4th day, I had it down. Signage could be improved, it is there but not adequate.
Breakfast options were limited as it was off-season I guess, and the Starbucks was jammed each morning.
I had a car to get off-site, if you don't have transportation your meals options are much more limited, but if you get a car there are some great restaurant options in close vicinity (10-15 minute) drive.
The drive to Sedona was about 1 3/4 hours, and worth the trip. There is a great Taco food truck just as you enter Sedona on the right - menu is only in Spanish and the food was excellent and cheap.",3,4,1,1
"Try other hotels in the area
This is my first time staying at this HI Express, and wish now I would have stayed elsewhere. The rooms are clean and large, but the walls are paper thin - you can hear an entire conversation in the room next to you...especially at 4am. The wireless internet is spotty and you have to sign in quite often. The breakfast was horrible, not worth even stopping to try. The TV signal is also questionable - if you like to watch TV, don't stay here. Being an ex IHG manager and a Platinum Priority Club member, I had higher hopes for this hotel. There are plenty of other hotels in the area, and I would highly recommend you stay somewhere else.",1,1,0,0
"OK Hotel in New York
Stayed for one night at The Empire which is right opposite the Lincoln Centre in Manhattan. Was upgraded to a deluxe King size room - which was fine. It just worries me what a standard room is like. the deluxed King size had everything you could need apart from a wardrobe where you could hang coats/dresses .. but ok if you had suits (the mini bar took up the lower half of the wardrobe). the bed/sheets were wonderful. the shower was great. the service a bit casual prefer a bit more in the of being made to feel welcome. the bar looked cosy and the location good. Not sure if i'd stay again ... worried about room size so ask for suqare footage when you book in case you bring a cat that needs swinging!",3,3,0,0
"Do not stay here for business
I stayed here for a conference and overpaid significantly given the product. The rooms were gritty, the hotel was dark, the amenities were extremely limited. They did not have room service, if you got food from the restuarant you couldn't charge it to your room and they don't serve breakfast. It's basically a room to sleep in. My room in particular was next to the fire escape which made me feel very unsafe since there was a door to the outside right outside my room. The noise was ridiculous - a water running noise all day and night and thin walls make you hear every sneeze from adjacent rooms - and even knocks on other doors. The housekeeping staff and engineering staff was very friendly. Oh, and the TV is smaller than your computer screen. Unfortunately, be careful in the tub, its slippery and no grip mat.",2,2,0,0
"Bright and modern!
This hotel is bright and modern. Features a beautiful lobby and friendly staff with a nice bar. The rooms are decorated very nicely but I did not think the room was very clean and the alarm clock was so retro that I didn't even trust it to work. Even with these setbacks I really enjoyed the atmosphere.",4,4,0,0
"Overpriced hotel with no windows in its rooms and a bad smell
When we arrived there we were very disappointed. Our room had no windows and smelled like an disgusting smell (like old, sweaty sneakers). We did not feel very comfortable since the quality of air was so bad and the lack of windows made you feel imprisoned.",1,1,0,0
"Dark, drab motel in uber central location
I was really unimpressed by the Roosevelt. The lobby always seemed to have a lengthy line. It was impossible to get around the building without a key card. The stairs were difficult to look at. My room overlooked a dirty roof between buildings. My dark, claustrophobic 5th floor room was very similar to what you might find at a Best Western. The bathroom was tiny, cramped and painted a dirty white color. The bed had a meager selection of pillows. 
Still, the location is pretty outstanding (right downtown, across the street from Pacific Place shopping center) and the hotel is often available for under $100 on Hotel Tonight.",2,2,0,0
"Great for Families
We arrived on September 15th for 1 night. I was very pleased with this Holiday Inn, they obviously take great pride in the appearance of their hotel.
It is very clean, modern. The staff is very accomodating and very helpful. They will try to honor your room request as best they can. The rate for breakfast is a great deal, especially if you have children, children eat free for both dinner and breakfast.
The rooms are nice, the bed comfortable, the bathrooms immaculate.
I would stay here again in a heart beat! It is very convienient to all locations! Lots of places nearby, Von's, Walmart, Starbucks.. you name it!",5,5,0,0
"Old school charm but a bit grubby round the edges
This hotel has a lot of old school charm, which I think is what carries its reputation. Besides this, I was honestly quite disappointed with my stay. 
I stayed just one night, midweek. The staff I encountered were good at their job and reasonably friendly, but didn't go out of their way to assist, which one might expect in a hotel with a reputation such as this one has. There was no ""orientation"" when I checked in (telling me where the restaurant was, what my room was, where the fitness suite was etc). I just got handed my keys. They did check me in early however, which was nice.
My room (728) was shabby. There was paint coming off the walls and it all felt very tired. The light switches on the lamps were a bit gimmicky and felt unsafe to be honest! There was also an awkward corridor leading into the room which the bathroom door opened back onto, which made the room feel somewhat claustrophobic.The bathroom looked nice though the lining on the bathtub to stop you slipping in the shower was all worn away - I nearly fell over a few times! Beware of this if you do stay here. Also, the shower was not powerful at all. I know this sounds like a small quip, but I have long, thick hair and had to get up 20 minutes earlier in the morning just to get it rinsed in time! The switch to flick between the shower and the bath tub was also not working very well - you had to fiddle with it several times to get it to eventually stick on the shower setting. There was also what looked to be years worth of grime and limescale in the corners of the bathtub, which was unpleasant. The bed was very comfortable. It was a soft bed so maybe think twice if you prefer a harder one.
I went to the Top of The Mark restaurant and have to say, the view was spectacular and the bar service helpful. I ate there and the food was terrible though! Nachos came dry and unsalted with three small pots of dip on the side and the tomato and mozzarella salad had a horrible treacle-sweet balsamic dressing on it which made it inedible - I didn't finish either. For the price I paid for them I find this nay on disgusting!
For the record, despite advertisements on third party websites, this hotel does not have a pool or a spa. One of the main reasons I stayed here was because I was informed there would be these facilities (hard to find in the city centre!), and there were not, so I feel quite misled. They share a spa with a hotel down the street, although I had to coax this information out of check-in staff as they were not forthcoming with it.
This hotel is on a bunch of hills in San Francisco. I am fit and healthy but they are seriously steep! The cable cars do run close however, though they are often too busy to get on, certainly in my experience coming from Union Square up the hill.
Overall, for the price I paid for my room I was very disappointed with my stay. I so wanted to like this place as from a distance it looks so wonderful. Just not so great when you get up close. I would recommend heading to the restaurant here for a drink most definitely, but not eating there and not staying at the hotel - it's not worth the money.",2,2,0,0
"Ideal shopping location! Pleasant staff. Comfortable room.
This hotel is an ideal location if you want to ""shop 'till you drop"" - steps away from Macy's and all the stores along 34th street. Overall, my room was very clean, newer and spacious (by NYC standards), but overall the design is very basic. Nothing interesting about it. The beds featured some kind of memory-foam / tempurpedic mattress, that I personally found uncomfortable. (But if you like those types of mattresses, you are in luck!) The bathroom was simple and basic as well, and could definitely use better lighting and a make-up mirror (please!!!). The double-paned glass kept the room almost silent, which is great for NYC. The rooms at this hotel are all different sizes, so be sure to ask a lot of questions before booking. The staff was very nice & helpful but first gave me a room on a floor that was being renovated and it was incredibly loud and impossible to even step off the elevator. They were very apologetic and gave me a different room on a new floor. 
(Breakfast is not included, which was a bit disappointing. The Hampton Inn is literally 10 feet away has a great breakfast included.)",3,3,0,0
"Not what we expected
We knew this was an apartment-type place, but had no idea how strange this stay would be. When my boss arrived at 10:30pm, there was a note on the door to call for service. Someone came down the sidewalk in sweats and flip-flops and unlocked the door and gave him the key, telling him his room was down in the basement. Someone was already in that room, so my boss looked at the key and went upstairs to find his actual room...four flights up with no elevator. At one AM he was awakened when the room's door burst open and a man was standing there. He turned and left, but my boss didn't get much more sleep that night! Needless to say, he took his luggage with him that morning and I had to call to report the incident and cancel his next night's stay. They were kind enough to not charge him for that night's stay when they FINALLY discovered that another guest had indeed received the same room key as he did. But I would NOT recommend this hotel for a couple reasons...1) no 24 hour attendant/front desk if there are issues, 2) there are actually FOUR properties...we're lucky he was able to stay in the main property instead of getting shipped down the street a few blocks. If you know what you're getting into, I'm sure it's a quaint place to stay, but what a terrible surprise we had at Copley House!",2,1,-1,1
"Convenient. Cost-Effective.Friendly.
The Mansfield offers cost-effective rates and an incredibly convenient location. Located on 44th Street, between 5th and 6th, this hotel puts you in walking distance of subways, Times Square, nice restaurants and anything else you can think of in the midtown area. The rooms are small, but not by NYC standards. And they make good use of the small space with comfortable bed, desk/work area and bath. Plus, how much time are you really spending in your room when you're in NYC. The staff is incredibly friendly. Always ready with a restaurant suggestion (they were two for two on suggestions they gave us -- all within walking distance from hotel).
In terms of extras, free wi-fi is helpful and while they don't offer a coffee maker in the room (hate that!) they do have a handy machine down in the little library off the lobby that dispenses coffee, lattes, cappuccinos etc.
The M Bar, which is part of the hotel, also seems to have a nice buzz at night with live music.",5,4,-1,1
"Disappointed
Good
Beautifully remodeled
Faux hardwood floors were a nice touch
Nice little kitchens
Coffee pot was handy
Pur water filter on the kitchen sink was great.
Friendly Staff during check in as well as check out.
Bad
Terrible smoke odor in a non'smoking room
I've slept on firm mattreses in the past, but this one was concrete.
Blinking light of the smoke detector directly above the bed was like a damn strobe light.",2,4,2,2
"Dirty
The staff was pleasant and made the check in/ check out process easy. My beef with the hotel was the cleanliness of my room. The shower had long black hairs in it and my room had a two double beds and one of them the sheets looked dirty and the other also had a hair in it. I booked at Microtel because it was affordable and i didn't expect any super amenities but I did expect my room to be clean. You can also hear everything going on in the rooms next to you and the a/c made my room smell like mildew.",3,1,-2,2
"what price hip?
Hotel was OK, not great not terrible. 
I am just sick and tired of hotels who charge me hundreds of dollars a night and then gouging me with internet charges. How is it that a $4 cup of coffee in a cafe comes with free wifi but spending $300 on a hotel room doesn't? I won't be back and don't ever return to hotels that do this. We should all make an issue out of this until they stop. It is thankfully a dying practice with all but the big greedy chains. This was the only hotel on this trip round the US to do it, so progress is being made.",3,2,-1,1
"Love the Zen feel
Not much guest may notice but their elevator landing feel is very calm. The lights and decor gives you a very fine touch of Zen feel. Bathroom was large for a Washington D.C. hotel. The shower and tub was separate. 
You will be very lucky if you get a nice view in Washington D.C. but the view of the Marina at the Mandarin is spectacular!",4,5,1,1
"The good, the bad & the ugly . . .
I spent four nights here in October, 2012. My husband was in the hospital at Johns Hopkins for two of those nights and with me for the other two. How to describe this hotel & location? Inconsistent! The good, the bad & the ugly . . . 
(1) BAD location. I would not stay here again because of location. Nowhere within walking distance to get anything to eat. Too scary to walk anyway. Across from ""juvy."" (Juvenile Court)
(2) Good price. $89 including breakfast.
(3) Better-than-expected room but only because I called twice to request a spacious and quiet room. We had a room on the fifth floor (501?) which I suspect was the best room they have based on what other people said about their rooms. There are apparently lots of really bad rooms.
(4) Well-meaning & friendly but unprofessional (poorly trained?) front-desk people. 
(5) Inconsistent shuttle service. More demand than they can meet with an old mini-van. Shuttle absolutely cannot be counted on if you need to be somewhere on time or picked up after dinner.
Fine when it works which was about half the time.
All in all, we survived and didn't have to spend too much but we would not stay there again. Hopefully we won't have to!",3,3,0,0
"worse hotel ever
Check in process was slow as we were apparently getting a better room! We booked a suite which was a room with an old sofa at the opposite end of the room. The bathroom was very small and the wallpaper was peeling off. The toiletries were poor. The room looked nothing like the pictures on the website, old, outdated and felt unclean. We asked to move rooms but were told there was nothing else and that we could change on the final night, this proved not to be the case on the final night. Dont order room service the food is terrible and very expensive. The next day I got up very early determined that the room wouldn't ruin my holiday. I showered and washed my hair only to find the hairdryer didn't work. I rang reception, they apologised and said one would be sent up straight away. 40 mins later I walked down to reception as I still hadn't been brought a replacement. The building itself is very impressive but relies on its name and past reputation, no-one famous appears to have stayed in yrs, I certainly wouldn't stay again. The bar is expensive and not very impressive. Location is amazing, handy for everything and plenty of taxis outside. The staff are fairly miserable and the cleaning staff in room didn't even move an empty coke can. Everything apart from a made bed was how we had left it that morning, (the coke in the minibar was actually out of date, fairly embarrassing.) On the last night, there was some confusion and they had given the promised room to someone else!!! They did offer us a free night on the towers this didn't compensate for the lack of service and awful rooms. If you want to see this hotel, go for breakfast dont waste your money staying here!!! x",1,2,1,1
"Doubletree Phoenix
Friendly and helpful staff. The complimentary breakfast buffet is really good. Generous amounts of real bacon cooked just right. Beautiful pool. I have to go to Phoenix often and plan to stay there again. Only downside is the constant sound of helicopters at night.",5,5,0,0
"Nice rooms, but Poor Hotel, poor service Staff
Well they remodel some rooms and everything is brand new, The Front Desk staff very poor service I request one extra blanket and said to me thy don't have extra.
The decor in Front Desk is ugly, in the Web page show Pool, this hotel they don't have pool and fitness center.
The Breakfast is ok",2,2,0,0
"Fantastic choice
I spent 8 nights at Hotel Mayflower in July/August 2012 and it was a fantastic stay. The staff were always super helpful and the room (503) had all that I needed as I didn't spend much time on my room. The value of this hotel is amazing and I truly believe that the value is hard to beat in San Francisco. I will definitely go back to Hotel Mayflower next time I go to San Francisco.",4,5,1,1
"Excellent stay in New York
Brilliant value for money, with brilliant views from the 21st floor! Very good service and perfect for our first New York city break, would definatly book again. Perfect location to be in the heart ofNew York.",5,5,0,0
"Emergency stay
We missed our flight in January post cruise since the ship was delayed getting into Galveston due to fog. After dealing with a few hassles to reschedule our flights for the next day, we were pretty happy to find an on site airport hotel. 
It is a quick underground mini train ride to the hotel. Check in was quick and efficient and the hotel room, while nothing special was adequate for our needs. I was a bit surprised that, given it is a Marriott it wasn't a bit more upscale, especially considering the cost.",3,4,1,1
"Clean Large Rooms
I was at this hotel on business, and it exceeded my expectations. The rooms were nicely decorated, clean and the beds and pillows were comfortable. I had read earlier reviews about poor sheets among other complaints, and I disagree. The atmosphere was professional, and the hotel was busy in the morning and afternoon. The pool was nice, well maintained, and the onsite restaurant ""Good Eats"" had very good food. I would have no reservations about returning to this property. The only negative (not hotel related) is the location, its a almost 3/4 of a mile walk to any type of store or fast food restaurant, but its a nice safe comfortable level refreshing walk.",4,4,0,0
"Great location..
Just back from a business trip staying at the Martinique. Overall a good experience and the location is really excellent, right on Broadway and close to all the main attractions... Macey's, Empire State, Madission Square Gardens etc. 
Like most NY hotels this one is busy all the time. Lots of airline crew use the hotel so check in / out can be a bit manic as the crews seem to occupy the entire lobby at times!
Staff are very friendly and helpful and always ready to assist with luggage, taxis and general advice. 
The room was comfortable and quite a good size (got a free upgrade to a club floor) but by no means luxurious. It ticked all the boxes needed so no complaints.
The hotel was having problems with their wireless so it was a bit unrealiable during the stay.
Overall you would stay here for the location and service.",4,4,0,0
"Surprisingly seedy
My wife and I reserved a room here for two nights. A $15 taxi ride from the Amtrak station brought us to a street littered with seedy bars, broken bottles, drunks and aggressive panhandlers -- that was our introduction to this hotel. Unfortunately, we did not have the time or inclination to find a hotel in a better location. Our room faced a blank wall of the Boston Garden, making us feel trapped when we were in the room. 
The room was not cheap by any standard.
In fairness, the room was clean, the staff was helpful and the breakfast was adequate. 
However, we would never willingly stay here again.",1,2,1,1
"Great Stay
My wife and I traveled to Chicago for our 3rd wedding anniversary and selected theWit based on a referral from a friend. We flew into Midway and was able to take the Orange Line to State/Lake just across the street from the hotel. Upon check-in, the front desk agent, Myles (I think), inquired what brought us to Chicago, we said our 3rd wedding anniversary, he said congrats and thank you for selecting theWit and to enjoy our stay. That would have been enough in itself, but after returning from dinner, he had passed along the information to the concierge who sent up a complimentary bottle of champagne. Talk about WOW service! Just wanted to say thank you to the staff for making our trip memorable. 
Great staff, clean rooms and excellent location. The ROOF seems like a very trendy spot to be seen. Will most definitely stay here again!",5,5,0,0
"Do You Know What They Charge For Parking!!!
Came into San Francisco for one night on a layover to see Alcatraz. Rented a car and headed to Marriott Marquis. The hotel is located 2 miles from Pier 33 - Alcatraz Landing.
Parking in San Francisco is always a challenge, however, I did not expect this:
1. Valet Parking - $58 for 24 hours
2. Self Parking - $31 for 24 hours (one block away)
Here is the kicker, I pull into the entrance on Mission St. I am told that I have a 20 minute grace period to check in and will receive an $18 charge at minute 21. As a result I have to rush, look at my watch, etc.
There is no one there to help with the bags at check in. Basically the hotel cares more about charging you insane prices for parking then providing expected service. 
After I declined the Valet, the staff member vanished.
I parked 2 blocks away on Folson St. for free (had to move the car by 7 AM)
When I pulled in to check out at 7:15 AM I was again told about the 20 min. grace period to check out or an $18 charge would result.
Bottom Line: This is a dated hotel (accurately described in terms of comforts in the previous posts) that operates like a parking garage. Of note, the security staff was very nice and professional. Other employees at the front desk were also very professional.",2,2,0,0
"Free Parking, but Dim Lighting in the Room
I stayed here for six. nights. At first, I hated the room, it's dark, too dark to read at night by the light. There's no overhead light, which is crazy dark. In fact, I took a picture, without a flash of the room, as i saw it, and it looks creepy. So, when I had to fill out my business papers for the next morning, it was, quite literally, difficult to see. I finally filled them out in the dim bathroom. I don't think this is a business hotel at all cause of the poor lighting. The internet worked fine, and is free.
The furniture is really pretty, but I couldn't see it very well, unless I pulled the curtain wide open. I despise dark rooms. I had dark socks, and I had a hard time seeing them. There was a light in a square where I sat my suitcase, then 2 lamps, then a dim desk lamp, and a couple of lamps near the bed, not bright enough to read by. I like to knit, but there's no way I could do that. There was a bright overhead lamp at the entrance where the refrigerator, microwave and sink was.
The lighting in the room does not compliment the attractive furniture, which I really liked. I though the furniture was beautiful. But the TV was where I had to sit on the bed to watch it..okay, now I'm being picky. The coffee table was oak, and the couch had oak accents and so did the bed. The bathroom was incredibly dim, until they replaced the fixture on the last day of my stay, then it lit up.
The incidental fees, which I paid by cash, doesn't reflect the dim lighting, or lack of iron. I had to rewear clothes I had kind of gotten dirty cause I was there on business, and my clothes remain ironed. I think I got tired of asking for my key to be reset, atleast 6 times while I was there, that I decided to mention the fact that there's no iron in the room here in this review. 
$100 incidental fees that they almost didn't refund me this morning, but finally did, are too high for this hotel. I've had problems getting refunded from a Best Western before, when I paid with my credit card. This chain of hotels will hold your money for over 10 days, and be hesitant to pay you back your cash refund when you leave. And this hotel is guilty of that too. I did get my money back.I had to stand there for 20 minutes, when I should've been driving to the airport.
I am a single woman, and I've walked all around New York by myself, and New Orleans French Quarter. I've climbed mountains, and done other things alone. Yes, this hotel is a bout 5 minutes from the Riverwalk, which I discovered by walking to Macy's. Macy's opens to the Riverwalk, and there's a doorway to the side that opens to the Alamo. No one at the hotel could tell me this. Yes, it is close, and I walked it 4 times, but the underpass felt like something bad had happened under there. It was creepy, and I was certain to be back in my room by 6:00. I am alone, not with a group. 
I was told by the front desk to take the bus. That seems kind of dumb, when you can see Macy's right there, yet they had no idea you could walk to the Alamo. Do it, but know your surroundings, and be cautious. A taxi is only $4.25 there, and $4.25 back if you don't feel right. 
The hotel parking lot, provided you can get a space is well lit and free. The hotels surrounding the Alamo area cost a whopping $20.00 a night to park...(Laquinta?) The free parking is nice. I would never want to park a rental car paid by my company in the overfill parking, which is available, but no one could tell me exactly where. One day I had to park on the street. But I was there to do work, and my hours are not the same every day. I have a carry on with a company laptop, and I get jittery if I don't go directly to the room with it. I don't like walking down the street with it and shouldn't have to if there is parking.
Once I walked over to Sunset Station, which is the opposite way of the Riverwalk. I ate at Aldaco's Mexican Restaurant. I walked back to the hotel, alone, and was approached twice by vagrants asking for money. I never did that again. It was around 4:00.
The breakfast was free, and actually good. Infact, I forgot to get the potato recipe. There was potatoes at nearly every breakfast. I don't eat much meat, and I was pleased. Very pleased.The chef is a really nice guy if you talk to him. 
I would never stay in this hotel by myself cause there are safety in numbers, but I would stay there cause of the free parking, provided I get my incidental fees back immediately. I would stay there if I had someone accompany me to the Riverwalk. Walking that by yourself isn't the greatest. The woman at the front desk this morning almost made me late on my schedule to the airport due to trying to say they made a mistake with the incidental fees, and refunded them on the company card. Really? this hotel isn't that great to have such high incidental fees. save that for the Marriot. Plus, I would bring my Ott light, if I didn't fly, I probably would anyway. And chances are, I'd not fly to San Antonio.
I wouldn't bring an iron and ironing board, that is asking too much. The hotel is ultra clean, room too dark, but I'm not sure the area is that safe, when you are a female alone. ...And yes, you can easily get to the Alamo from the Riverwalk. But do remember, safety in numbers. And don't walk to Aldaco's.",3,2,-1,1
"Great stay at the Hard Rock!
Had an amazing stay this past weekend at the Hard Rock. Stayed in a Rock Star Silver Suite and it was everything and more I expected. The room was absolutely gorgeous and we were lucky enough to check in a little early. Floor to ceiling windows in the room were awesome and the view blew us away!! The staff at the hotel were all extremely nice and accomadated us with any little extras we needed. Breakfast at Mary Janes was delish! The pool area was a nice area to lounge around while having some drinks. Would absolutely recommend this hotel..gorgeous hotel, great staff and great location to walk to all of the great places in the Gaslamp. Will be going back for many future stays!",5,5,0,0
"Beautiful location, dated hotel, expensive facilities
Sunny southern California with surfers, great food, lively city, but this hotel is expensive: 3 nights average is $1000 without food or drinks. They charge $17 a night as a ""resort fee"" which means you get to use things you would never use and don't even get a newspaper. There are only 2 restaurants on site and if you go anywhere else to eat expect a $12-15 taxi fare to the closest places each way. The food at their upscale restaurant Baleen is average and expensive but is on the lagoon side so you are next to water and can watch some small sailboats and kayaks. Next to it is there quick breakfast, lunch, dinner place which is also average: better food and better prices right on the beach nearby on Pacific Beach Drive where you can watch the surfers and the sunset and eat at excellent restaurants at a reasonable price. Rooms are outdated.",2,3,1,1
"Gorgeous New Property at the Convention Center
I'd give them a higher rating if it were available. The rooms are spacious with great little extras touches. A light automatically turns under the bedside table when it senses you walking across the floor so you don't trip on something during the night. Towel hooks are scattered around the bathroom so there is always a place to hang a towel or a hanging toiletries bag or whatever. The bathroom mirror has a TV inside of it. I spent several hours happily working on the comfy seating area by the floor-to-ceiling windows. The artwork in the room, as well as around the entire hotel, is plentiful and unique.",5,5,0,0
"Disappointment
Not worthy of what we paid. It's definitely a motel, not even a 3 star! Very old, badly maintained, a strong smell when we got into the hotel. In fact, the whole hotel smells very bad. We couldn't get into asleep for the first night because of the smell. 
The receptionist at night shift is not trained at all, she even gave us the wrong direction of the main road, we got flight to catch in that early morning, our GPS broke down, luckily the door man was very helpful, he gave us a very clear route towards the airport high way, thank to him.
I am not recommending this 'hotel' to anyone who wants to stay at a decent place. Other hotels with similiar prices are much better than Days Inn.",2,1,-1,1
"Great Experience & Value for the Money!
Family stayed a couple days after my son's Marine Bootcamp Graduation ceremony - great location since it's close to MCRD, close to airport & rental cars, etc. Staff was very nice and helpful. Rooms were clean and surprisingly quiet area, except for traffic.",4,5,1,1
"Solace near the city
Booked the Bay Club Hotel based on prior reviews on TripAdvisor. True to those reviewers, found the hotel to be located in a terrific location; on Shelter Island with limited traffic, easy access to downtown San Diego, and overlooking either the bay or marina. The hotel property is dated but clean. The rooms are spacious and the views impeccable. The breakfast is sufficient to cover lunch too, and there is parking under the hotel which is nice for temperature and convenience. When in Sand Diego next, I'll be back to the Bay Club.",4,4,0,0
"property is dated, rooms are ""cozy""
Hotel is very dated and hallways are dreary and worn. Rooms are very small, i stayed on 19th floor. The bathroom is tiiiiiny (5' x5'), no countertop, just a pedestal sink and 3"" ledge. This hotel is not a good value and I'm staying on the company's dime. 
Room is very small but nicely appointed.
Recommend you look elswhere for a little more luxury or if you have kids.",3,3,0,0
"If you need sleep, stay somewhere else!!!!
Usually don't write bad reviews...I really hesistated trying this hotel chain but with weather & traffic issues in Houston, we stayed here so we could be close to M.D. Anderson. Place was clean enough & staff was okay, nothing spectacular or worth mentioning as our interaction was limited to calling down to ask them to deal with the stomping & kids in room above us. When you pay $600 for 3 nights, you anticipate having a good nights sleep in a spacious room. SOOO not so here! We booked a 2 bedroom suite with had a small kitchen in between. Picture shows a couch, unfortunately doesn't state that its the size of a loveseat. That was it for seating other than a chair at the desk. A/C units and vent fans were very loud especially when A/C was cycling on and off. Beds were hard and ""pillow Top"" was a thin pad over the mattress. Walls were of poor quality and very thin. You could hear every thing in the hall, room next door and morons up above us!!! When I stay at hotels that allow my dogs, I usually must read & sign an agreement that reminds me I am responsible for any misbehaviour on their part and may be asked to leaveshould they disturb other guests. There really SHOULD BE a policy like this for children at this hotel as they were allowed to run the halls and jump up & down on the floor above us. Can't fault hotel staff for trying, but poor construction meant poor sound proofing and I will not ever take another chance on this hotel chain again. (Might should add that my 2 60 lb boxers behave far better than the little heathens allowed to stay here).",2,2,0,0
"Weekend at the Fairmont in San Francisco
Vermont Bike Tours placed my group at the Fairmont for the weekend before a week of cycling in the Sonoma area. The elegant, impressive hotel makes a striking first impression with the gorgeous marble and stone interiors and beautiful, spacious public rooms. Then comes the unpleasant, constant dinging for maximum profits from hotel services. Coffee service is a sore point as the Fairmont forces patrons into an inconveniently located venue for pricy coffee, beverages and pickup breakfast items beginning at 7 a.m. More understandable are the $15 glasses of wine in the main gathering area but no less abrasive. Our shuttle for transport to Sonoma was not until 1:30 p.m. on Sunday, and I was told by the front desk that the 12 o' clock check out was in cement. I understood that, but not the agressive, obnoxious cleaning attendant who knocked on my door 3 times Sunday morning to come in and clean the room. There are a range of very nice hotels in the Nob Hill area. I will certainly be looking at another place to stay next time out.",2,3,1,1
"Mixed feelings....
Talking about this hotel, I cannot refrain from expressing mixed feelings about our 7-nights stay.
- Hotel location. Pros: very comfortable, a few meters from the nearest subway station (lines N, Q, R, B, D, F), one block away from Fifth Ave and the Empire State Building; 
Cons: W 32nd Street appears as a quite ""scruffy"" area when compared to other NYC streets (e.g. litter on the road 24 hrs a day)
- Hotel price: we choose this hotel for budget reasons, and the Nyma offers lower rates than other hotels in Manhattan, though is not ""cheap"" (250 $/day including taxes). 
Pros: continental breakfast included in the price (btw, don't expect too much and be prepared to ""fight"" for your table and a place on the elevators during rush hours...). 
Cons: no restaurant nor internal bar, however there are several places around open 24 hrs for eating and drinking.
- Hotel rooms decor and cleanliness. The first impression on our arrival (late in the night) was not so good: some stains on the bed cover and curtains (see photos); dark-colored, old-looking room carpet, poor dress cabinet (see photo). 
Luckily, the bed cover was replaced the next morning (though we did not ask for) and we noticed that towels and linens were replaced as well every day (which is not always guaranteed in other three star hotels...), so our initial feelings were a little bit compensated.
Another minor remark: some service rooms (containing used linens and cleaning tools) were sometimes left open at our floor, adding something to the ""cons"" perception of this hotel.
Conclusion: all in all, I cannot say that our experience in this hotel has been negative, and I cannot even say that I will never stay there again. However, next time I will look closely to other hotel offers and possibly make other choices",3,3,0,0
"Acceptable Westin but Lots of Cons
Property provided an acceptable stay, and typical for an third tier market like San Antonio (where higher dollar travelers are few and incentive is little to update properties).
Pros: polite staff, good service.
Cons: aging property; carpet was worn and nearly threadbare. Fixtures showing their age including shower control that worked intermittently. Crappy ""Technogym"" fitness equipment unlike preferred Precor which I've seen in many other Westin gyms lately. Swimming pool was out of service with no further explanation from staff (very irritating since it's August in Texas, and the swimming pool was one of the major reasons I booked - nothing on the website indicated it not working). Intermittent internet access (had to reconnect every 15 minutes on old router system - very annoying).",3,3,0,0
"Not Awful...Not Excellent...Just Average
Last night, my husband and I enjoyed the Romance package. The package included champagne and cheesecake, late checkout, roses on the bed and breakfast for $269. The valet were very attentive and quick. Check in was easy. The room was nice with a sitting area and two bathrooms. Although it was some areas that needed attention. The batteries in the remote were dead, the phone was dead, the toilet kept running and the breakfast was cold. However, the bed was so comfortable. We stayed in nice hotels in Houston such as Hotel Icon, Hotel Zaza and the like, but I feel the Alden is the middleman between the chain hotels and the luxury hotels. I was here on romantic stay, so I didn't want to spend my time complaining on the phone. But it was a little annoying. It wasn't an awful hotel experience, but it wasn't the most excellent I've ever had. At checkout, I told the lady that the breakfast was cold and she took off $30 which was nice. Will I come here again? Probably not.",3,3,0,0
"Lobby was loud/noisy, but our corner room on 25th floor was great
We spent three nights at the Marriott Marquis over the weekend. We arrived at 11:30 pm to a busy lobby, still loud from the bar action adjacent to the check-in area. The folks in front of us seemed to have to wait a long time and did not seem happy, but our check-in was quick and efficient. We had asked for a rollaway and it was in our corner room. There was tons of space, great views and even though we were literally around the corner from the elevator, it was relatively quiet (unless some folks got off the elevator and were loud--which happened a few times. Location was great. Near the Apple Store and lots of shops. We walked all over Union Square, up to Nob Hill, Chinatown and the Ferry Bldg. If you want a quick, informal meal, grab something from Bristol Farms in the basement of the nearby Westfield Center. I found that the lobby was always a hotbed of sometimes chaotic, loud activity--and the decor was a bit dated, but the staff were very gracious and we loved our room. We'll be back.",4,4,0,0
"Beautiful but pricey hotel!
A very pretty hotel, clean, modern, great bathrooms with a very modern shower and a completely seperate bathtube! Very nice views of the waterfront, although only a side view and better the higher up you go. The wine bar area in the center of the lobby looked very nice but I had no time for it. They had an asian infused looking restaurant but that is not really my taste. In genreal, I have nothign but good thigns to say about this hotel. The staff was generally friendly and check in and out were non-eventful which is what I expect.
This would have gotten 5 stars except the prices are on the high side, which is fine if your business is paying as mine was. But this is also true for the room service, which often most companies don't pay for. I got a basic omletter for around 12 dollars which is certainly fair, but the mark up on the coffee, which was not included put it over the 20 dollar make. Ok, if it were a great omletter, not slight cold and seemingly microwaved with some Starbucks, that would be fair, but it wasn't. Then there is tax, delivery fee, and 20 percent service fee. It was over $30 without my having even given a tip. Sure you can chump out of the staff and claim the 20 percent service charge takes care of him, but I still gave him a few dollars, as none of this was his fault. But NEVER use their room service unless you can bill to someone else and the quality is unexpectedly low considering the otehrwise very high quality service and well maintained facility.",4,3,-1,1
"worst experience
i booked a king size bedroom and was given a full size instead and i was charged for the king size anywaya",1,1,0,0
"Dec. 4-6, 2012 visit -- Outstanding Staff on the Front Desk!
I accidently only booked 1 night at the St. Gregory even though I fully intended all along to stay 2 nights. After my first night's stay, mid-day the following day the staff called my cell phone and asked if I planned to checkout. I said no I thought I'd booked a 2 night stay. They were able to accomodate me for the second night with no change in the room and kept the same rate as I was charged for the first night. It could have been a disaster for me but the great staff at the St. Gregory took care of me!",5,2,-3,3
"Comfortably Cozy
I stayed here because my normal hotel for conferences in Columbus was full. It was very easy to get to from the airport. There are alot of restaurants within walking distance. I do wish they had valet parking. My first room, the lock would not work. I went to the front desk and they gave me another room immediately which worked out perfect. I loved the fresh cookie too. I love the two room suite set up. The restaurant in the hotel was very good and had a good variety. It was very easy to get to my conference and navigate to and from the hotel. I would stay here again.",4,5,1,1
"Secure Valet...NO WAY!
Our overall experience at this Marriott was standard. No frig in room, but one was brought in on wheels when we asked for one. Rooms were clean and everyone was very friendly and helpful UNTIL we received a phone call from the front desk at 2:30 am telling us our vehicle had been broken into in VALET PARKING!
The valet on duty was very nice and stayed with us through the police investigation. He also got our vehicle secured and cleaned up, BUT THE MARRIOTT DID NOTHING TO HELP US OUT! We were left with no cash to get home ---- they would not spare even a 20 for the toll roads in Kansas, so we had to find alternative routes to get back to MIssouri!",2,1,-1,1
"Great Little Hotel
My fiancee and I went up to NY for the weekend and stayed here based on a Living Social deal I found. Normally we stay outside of the city, but the deal was too good to pass up. The hotel is located a few blocks from Times Square and around the corner from 5th Avenue and Madison Avenue (where all the big name shops are!) 
As another reviewer mentioned, there is no check in counter per se. I had two young ladies greet me at the door and take my name and went to a separate office to gather my reservation info while my fiancee had the car parked. We had a great 14th floor King Room that was HUGE!! BIG floor to ceiling mirror right as you walk in, flat screen tv, mini bar and fridge. Our room was at the back of the building so we had to compete with the air conditioners running when we went outside to smoke (had to yell to talk to each other) but it wasn't the end of the world. There were two public balconies on the front of the bldg (19th/20th floors) where you could see the lights from Times Square. 
The Living Social deal came with a VIP welcome package which was complimentary champagne and cookies delivered to our room. Very nice touch! Also had a turn down service each night upon returning to the room. 
Breakfast each morning was also complimentary at the restaurant Ten Penny (which is in the hotel) where they had a mix of bagels and pastries, toast, coffee, tea and juice. If you choose not to eat there, there is a Dunkin Donuts right next door on one side and a coffee shop on the other. 
We ate dinner at Ten Penny too because we had a $50 credit to use. The nice thing is that the credit voucher included drinks, not just food. The menu was sparse but decent. Pretty expensive too. I wouldn't have eaten there had we not had the credit. Still, the service was great!
All in all, we had a wonderful time staying at this hotel. We kept commenting on how nice it was, and clean! And the doormen were fantastic. Helpful, friendly and always had a smile on their face. I would go back in a heartbeat, though I'd have to save up some $$ to do it without the deal we got. :)",5,5,0,0
"Probably worst quality hotel I've stayed in
We were travelling with a 5 month old. Despite assurances on the telephone when we booked that the room had basic facilities such as access to a kettle, this was not the case when we arrived. I had to order a kettle of boiling water everytime I needed to make a bottle. The bathtub was filthy, the shower head fell off and banged me on the head, the plug didn't seal properly so we couldn't have a bath. After complaining, we were moved to another room. We required a room with 2 beds, and the 'equivalent' room we were moved to had a king and a sofa bed, the latter of which was not fit to be slept on and had apparently already triggered 'quite a few complaints' - why not replace it then? The fittings were shoddy - the shower door handle fell off when I tried to close it. despite making it very clear that we were deeply unimpressed with the room and how our complaints were handled, we were only given a room rebate of 1.5 nights, despite staying the for 4. For the price being charged per room, we would not book here again. Oh, and charging guests $15 per day for wifi is criminal.",1,1,0,0
"Warm Employee Welcome!
I have stayed at the River North Hampton Inn & Suites a number of times but I was reminded by my most recent stay why I return. ALL of the employees were as warm and nice and as accommodating as they could be! The hotel gives great value; great location, nice, updated, CLEAN rooms, a lovely complimentary breakfast with lots of options and did I say, really nice employees? Everyone was so very welcoming. I would recommend the Hampton Inn & Suites to anyone visiting Chicago. River North is a happening area, great sights, shops and restaurants.",5,5,0,0
"Great Choice
We spent 3 nights at the Conrad Hotel in July 2012. We chose the hotel based on Tripadvisor reviews and being tourists from a foreign country we were still sceptical. 
The hotel is in the perfect location if you want to explore everything that Chicago has to offer. You can enter the Magnificent Mile via the luxurious mall and this made my wife very happy. We also explored many the nightlife locations and restuarants - all within walking distance. Our room was a delux king room overloooking the city and it was very well equipped and exceded our expectations.
We never had the opportunity to call on the service staff but our interactions with the front desk and concierge were pleasant and they were certainly well informed.",5,5,0,0
"Check your final Bill at Check Out !
We always stay at the Sheraton Gateway at LAX Airport when we visit LA. We are also Gold Status with SPG. But when ever we check into this property, we never get moved up or get even a big Hello when we check in as Gold SPG members. Second for some odd reason, we seem to get a $50 pet chg, at every stay over. The problem is the front desk staff, seems to blow over it and make it as if it was part of all the charges (tax etc.) Weird. We tried to speak to a front desk mgr, on check out at 10 am Sat. morning, and they said there was No mgr. in the building at that time. Now on the other side, we needed to rent another room for our adult kids to visit, and Anca Shama was very helpful in getting us a clean room at that early hour. So Thanks Anca !",2,2,0,0
"My Mother is very ill and this hotel was close to hospital...
My Mother is very ill and this hotel was close to hospital. The staff was wonderful. Very caring, helpful. My stepfather was staying there also for many more days, and the staff took him in have been so kind, I just can't say enough about their kindness and caring.",4,5,1,1
"Tremendous location, cooperative staff
The Allerton is well located on the Magnificient Mile of Chicago, and very comfortable. Staff is very cooperative and helpfull. Some rooms are not so convenient (see remarks). The lobby is located on the second floor, which has some disadvantages. Breakfast is excellant, although quite expensive. There are some problems with the elevetors - sometimes it takes a while till they arrive.",4,4,0,0
"Great staff, good comfortable stay at the Hilton Phoenix Airport
Close to Phoenix Sky Airport. Stayed here here for 4 days and 3 nights. Overall, hotel is a good place if you want to be close to the airport. Think it was less than 3-4 miles to the airport from here. If you want peace and quite, not good at this hotel as you can here the airplanes passing by and walls are paper thin. 
Bed was comfortable and AC blew cold air ( had it turned down to 68 ). Room was clean but needs updating, especially the bathrooms. Also, try to get a low number room, if you get to the x30's - x60'x it is a long walk from the main elevator from the lobby.
Food was good, i ordered an protein breakfast and it was delivered fast, hot and delicious. I got the ribeye sandwich and it was deliciouse, also tried the wings in the bar and that was good too. There are no restaurants within walking area, there is a denny's within a mile that you have to cross a busy street and i do not recommend walking to get there.
Excellent staff, i was greeted by everyone i met and saw. I could see the shuttle was pretty busy and seemed helpful to guest that was using it. I recommed this property as a airport transit hotel but its more than that. Also, no free wifi and bar wifi is very very slow. Stayed here mid April 2012.",3,4,1,1
"Loud and unfriendly
If you are sensitive to notice seeping in from your sealed window and have trouble sleeping because of it,don't even think about this hotel.It is surrounded by noisy air vents including the ones from the convention center next door.Booked my room months ahead and specifically requested a quiet room and got the noise instead.Asked for a room change and got one that was even worse.Asked for one more and it just got more worse.
After the 3rd. effort,we were so jet-lagged and exhausted that we took the 4th.offer and managed not to get any sleep at all the first night.
Morning found us complaining in a very kind way typical of our Swedish custom.The manager though,was callous to our needs and very,very unfriendly towards us.
Decided to find another hotel in the area but with no luck and had to stay on and deal with the noise as best we could.They did upgrade us to a little suite at the last room change but the noise problem never went away.I would like to note here that many of my colleagues were assigned rooms in the middle section of the hotel and did not encounter this problem and I'm quite sure that the management is aware of their noise problem and could direct their sensitive customers to a quiet room especially when they had requested it months.
The concierge's advice on dining should be double-checked since both of his recommendations led us to very bad experiences.At one of the restaurants in question,they even asked us if'so and so'had sent us..hmm?",2,2,0,0
"Nothing than a run down motel but more expensive
The only good thing to write about this place is that the staff is quite friendly. 
Everything else was most disappointing. 
The TV did not work properly. The AC was old, very loud and pretty dirty. There was dust and dirt behind the furniture. 
And last but not least the breakfast was the worst we ever had. It made me really sad to see this wretched and paltry breakfast of which most wasn't available any more long before end of breakfast-time. 
Except the hotel's name and the gift-shop there is nothing that gives you a special Elvis-feeling. 
It's nothing but a run down motel with a good location and matching name. But there are some other and better and cheaper hotels and motels as near to Graceland as this one. 
Altogether a most disappointing experience.",1,2,1,1
"Don't Make My Mistake!
After a terrible experience at a Baymont Inn in Amarillo, I decided to give them a second chance because with 4 nights you got 25% off thru hotels.com. It wasn't worth the savings. I hardly know where to begin with all the things wrong with this place. Hairs on the floor of the bathroom, hairs clinging to the shower curtain, the soap & shampoo containers from the last guest still sitting in the tub. That's their idea of a clean room? 
 But we had already paid so bit the bullet, cleaned what we could ourselves, & hoped things would get better. They didn't. The next day, coming back from a day of sight-seeing at 4 pm, the room still had not been made up - no bed made, no clean towels, no waste baskets emptied. I called the front desk & she said they were backed up because they were so full & that it would be awhile. We didn't want to lay down & take naps because the maid might disturb us at any time. So we watched tv & waited for someone to come. The internet connection was so poor my computer hardly worked so that wasn't a choice. Well, I'm here to tell you that someone came at 7 pm, asked if we wanted anything done in our room. At that point my husband got pretty grouchy toward this young man & told him we wanted the room cleaned & made up. I think the young man was pretty intimidated by my husband who demanded a change of sheets, which the young man said they usually didn't do for guests who stayed several days. They usually just made up the bed with the same sheets on it. He actually seemed surprised that we wanted fresh sheets AND towels, which we had left in a heap on the floor of the bathroom. In their defense, this is a fairly large motel & we never saw more than 2 cleaners, one on the first floor, one on the second. They obviously need many more cleaners & don't have them for whatever reason. I felt sorry for the young man but we had paid for the room & expected some service for our money, which they only reluctantly gave. The feeling was that he really didn't want to do anything in the room at all, he was in a hurry, we were being much too demanding. We are seasoned senior travelers & have stayed in all kinds of places all over the world & have never experienced anything quite like this!",1,1,0,0
"Can't go wrong at this Ritz!
This is the second time at this Ritz. Its a bit more ""traditional"" than the Ritz in Georgetown. I've stayed at both. The real highlight of this property is its proximity and availability of ""The Sports Club/LA right in the same building. This is a fantastic health club and the same elevators to the Ritz go to the Health club. I spent the whole day there. There is a nominal $15/day charge however...well worth it.
This Hotel was wonderful as expected with luxurious rooms, wonderful staffing and a great new restaurant by Eric Ripert downstairs.
The only issue may be the location which seemed a bit of a distance for walking to Georgetown or other sites, BUT that's why there are Taxis!!
I'll be back.",5,4,-1,1
"Worst hotel experience in the world and reception staff is a bxxxh
when I was trying to ask the receptionist questions, she stopped me several times and there was even no eye contact or any explanations when she did that. 
when I just wanted to double check with her which of my credit card would be charged for second night (I booked two rooms for two nights for me and my business friends, and I used two credit cards to pay), she stopped me again and spoke to me rudely, so I couldn’t put up with her, then I requested to speak to her supervisor or any other staff. What happened next is she yelled at me saying, “I am not going to deal with you”, and then she slapped the keyboard, turned back and walked in the room behind her. 
I even wrote an email to the hotel's customer service staff afterwards. 
There is NO APOLOGY, NO EXPLANATION, NO FOLLOW-UP whatsoever, and it looks like there is nothing to the W hotel.
IF YOU WANT TO GET HUMILIATED IN PUBLIC, PLEASE COME TO STAY AT THIS W HOTEL!!!!!!! 
More info about this hotel: no coffee or any complimentary drink/snack provided, and its rooms are very small, maybe even smaller than master suite bathroom in your house. There is no view at all: my room was at 12 floor and only 4-5 feet away from a office building (I could see clearly people doing in that building, and vice versus). The lobby is crowded and loud.",1,1,0,0
"Disappointing
This Hilton, is not what you'd expect from ""Hilton"".
This is supposed to be 3.5 stars, upscale, but it is far from it. I would give it 2 stars at best.
The bed was small (a queen at best), and not the best quality. And I was amazed that there was no fridge in the room. I've never been to a hotel of 3 stars, that did not have a fridge. We added one for $10, that for some reason they didn't charge us for it eventually (perhaps a mistake).
If you don't get an amazing price for this hotel, I would go somewhere else.",2,2,0,0
"4-Diamonds for a reason!!!
I was recently in town for a wedding that was a while's away, but opted for this quaint hotel with no regrets! Great location and wonderful staff who even acknowledged me by name. I arrived at 8am and the front desk greeted me with their signature warm cookie and great news that one of my rooms was available at no additional charge. Having booked 2 rooms, the front desk didn't need for me to request the rooms to be adjoining/connecting but took it upon themselves to arrange a connecting room, which was perfect! The rooms were a classic design, which I adored. They have the cutest ""sweet dreams"" pillow on each bed and anything and everything I requested was delivered promptly within minutes of hanging up. If you dare, as a girlfriend and I did...visit Viktor at the lobby bar for a dangerous yet delicious Absinthe cocktail. Who knew absinthe and champagne equaled ""Death in the Afternoon?"" Viktor was a sweetheart and did an impressive presentation! I'll definitely be back to Seattle and definitely back to the Arctic Club! They should be very proud to be hanging their 4-diamond plaque at the reception desk for it is well deserved!",5,5,0,0
"fun in the city...
We stayed at the Empire Hotel for one night in July. Girls weekend in the city. The hotel is in a nice location - close to shopping and plenty of restaurants nearby in walking distance. The rooms are small but nice. Lobby is very nice. Watch out for the elevators - they have a habit of getting stuck, some folks were stuck in one and help came quickly to let them out but, we were told it has happened before. Hope they fix that soon. The pool on roof top is very very small, not worth a dip in, but, bar area has nice views of the city. Overall we had a pleasant experience and would go back.",4,4,0,0
"Beautiful lobbies, Room Unacceptable
The 2 lobby areas are indeed beautiful, clearly worth a visit. However, once upstairs, things fall apart. Upon opening the door to the room, there was a strange smell emanating from the room. It was subtle, so I let it slide. It just got stronger as the day progressed, smelled like sewage, and ultimately, could be tracked to the bathroom. Never found out why, was only there for 1 night, but was terrible. This was just the highlight of problems. 
Pros:
- Nice lobby areas
- Room was spacious
- Great water pressure (can't be legal for water saving regulations that I assume California must have)
- Staff were very friendly
Cons:
- Terrible room smell!!
- Not enough outlets (none accessible by bed - and those being used without a plate - see picture, and those by ""desk"" far underneath in corner instead of accessible above)
- Bathroom very poor condition (probably leading to smell - see pictures). Needs painting, trim repair, replacement drain in bathtub, etc. Shower head leaky.
- Bathroom toilet probably from 1923
- Thermostat only able to be changed by 2 degree increments, and when AC on, no matter what the setting, is cold; when put on heat, no matter where set it, room hot.
- Saturday nights in summer building next to music in the park, very loud until 11pm. I guess that could be a plus if you want to listen and don't have youngsters that want to sleep.",2,2,0,0
"Good service, value for money, budget
We read the good reviews about this motel. Yes, it is very centrally located, free parking, nice pool. Note that you get what you pay for: the price is budget, the hotel is budget. The rooms need to be updated, a bit worn-out. The bathroom seem to have been recently renovated and it was fine. 
The service was good, the staff was always very helpful.
The location is fine, centrally located in West Hollywood. There was a small mall at the corner, with a supermaket, Starbucks, etc. Girffith park is just around the corner and we had fanstic hikes along the park.
Once again, great location, remember it is a budget motel.",3,3,0,0
"Intercontinental San Francisco = Wexcllent
I was in San Francisco for the American Public Health Association Annual Conference from October 27 - Oct 31, 2012.
The hotel, food and staff were the best I have experienced in the United States. I particularly want to commend the restaurant chef (whose name I can't remember)for the breakfast/brunch buffets and the organic yoghurt/fresh fruit, and the front desk with guidance for me from Mr. Bryan Del Toro, Director of the Front Office.
Julie Gleason-Comstock, PhD, MCHES
Wayne State University, Detroit",5,5,0,0
"Great location, good value
After a long flight from Australia, my husband and I were looking forward to arriving at the hotel. As we entered the staff were very friendly and helpful and gave us our room immediately. We were pleasantly surprised with the size of the room and bathroom. It was very spacious and clean. The bed was large and extremely comfortable. We had a view of the Capitol.
The location was great, within walking distance to the Capitol, Mall and Union Station, but at night it's a dead zone. 
Hotel lobby could do with a face lift, but the rooms were fine. We managed to receive a bargain rate using Expedia, so I can't complain. I'm sure if the hotel was renovated the prices would increase too. We even received free WiFi in the room.
We never ate at the hotel, preferring to go out and explore. 
I would definitely stay at the hotel again especially at the discount price we received.",4,4,0,0
"General Comments! Service/Rooms September 2012
The + points!
Reception A1 for service both on Arrival & Departure
Housekeeping A1 for service always clean and tidy!
Room Service A1 prompt and food still hot!.......
Views from Room on 29th Floor....amazing!...both Day & Night!
The - Points!
Room decor is tired with roome fro improvement!
No mini-bar!
Breakfast not in Room Rate
No Tea & Coffee facility.....this was requested and provided within a few hours but refills had to be through Reception Desk
Location is good with lot's of local food outlets offering good food, Transport is available via Taxi or Bus service outside UN HQ 40 yards away ......Taxi to/from EWR around $90
Good service from all the Staff!........
These comments are from a Guest from UK.",3,3,0,0
"Quiet Gem in Sherman Oaks,CA
This relatively small Marriott property, is very well maintained, and the staff is very professional. They were very friendly, yet professional and proper.
The staff exudes respect for guests, and are very accommodating.
By the way, there is absolute quiet, as you sleep in this business city.",4,5,1,1
"great time
pleasant and efficient staff...free Starbucks coffee and cupcakes on lobby area...free use of desktop computer at lobby area...centrally located to Space Needle and Pike Place and museums....very clean modern rooms....will definitely return on next trip to Seattle..",5,4,-1,1
"Highest of standards as usual
My husband and I stayed 3 nights at the Four Seasons San Francisco in early January 2012.
The position of the hotel is very centrally located and you can walk to most places even down to Fishermans Wharf. The room was very large and roomy as per usual in a Four Seasons Hotel and the window seat was wonderful for sitting and watching the world on the street below.
The Four Seasons never fails in its level of cleanliness. The rooms were immaculately clean and the hotels themselves always have the most beautiful aroma in the hallways and public areas. I have to make mention of Karen at the Concierges desk. She was absolutely marvellous helping us arrange our hire car and even managed to have the car delivered to the hotel for us. She was very helpful and made this part of our trip a lot easier. Thankyou very much Karen. All the staff at the hotel could not have been nicer.",5,5,0,0
"4 nights of bliss at the Library!
My wife and I stayed at the Library for 4 nights from 30th August 2012 to the 3rd September. My wife repeatedly described the hotel as ""perfect"". The staff couldn't have been nicer or more helpful. The room was lovely, comfortable and quiet. We have been staying in hotels across the world for decades and this has to be up there with the best. Great location too. We will be back.",5,5,0,0
"Hurricane Sandy
My husband and I stayed here while in town for a conference at the Boston Convention Center. If you are going for a convention and are provided with transportation then this hotel is a good option. I stayed at an Embassy Suites in Napa last year and thought it was really nice and clean, so when it was one of the choices for the convention I didn't think twice. It was one of the least expensive choices and included a complimentary breakfast, which was nice, however the hotel was so far away from everything, and we spent $15 on a cab going down the street because the cab driver ""couldn't find the address"". the hotel staff was not knowledgeable about the neighborhood. We found a highly rated restaurant on Yelp that seemed close to the hotel, however, when we asked the front desk they said they have never heard of it, and when we showed them the adds they told us that we would be unable to walk there and would need to take a cab. We waited half an hour for a cab that never showed up (shocking because the hotel is literally at the airport) and had the hotel shuttle drive us to the airport to get a cab. After we were 40 minutes late we finally got to the restaurant and when we left we decided to walk back to the hotel and it took us less than 8 minutes!
So aside from the very unknowledgeable staff, the room was also below my standard of cleanliness. I am kind of a germiphobe so I get really grossed out when I see something in the room that was left from the guests before us, for example the greasy finger prints on the doors, and the stained information booklet with hotel information.
The complimentary breakfast and manager reception were great everyday, and it was convenient when hurricane Sandy canceled some of the convention and we were forced to stay inside. The front door though started falling in because of the strong winds, and the staff was very quick in securing the glass doors so that they wouldn't fall in farther.
Overall, it was not one of the nicer Embassy Suites I've stayed at, and the location was convenient if you want to be close to the airport or if you like taking public transportation(T train is close to Embassy Suites), but if you are planning on being close to the ""action"" and sight seeing opportunities, then I would spend a little more and stay at the Sheraton, Westin, Hilton, or somewhere closer to the Quincy Market or Newbury street (you'll save a lot on transportation because you'll be able to walk almost everywhere) and it won't be a $27 cab fare to go 3 miles to dinner on long wharf.",3,3,0,0
"Wonderful stay, great location
Really superb service. Picture coming back from a run- hot and sweaty. Most places you stay, you just go back to the hotel room a shower off. Here the bell hop asks , ""May I get you some bottles of water ?"" , the RUNS to go get them for you. This just doesn't happen at every hotel you go to- you get that here. Service was friendly and attentive.
The rooms were sufficiently large and the beds very comfortable. You can't beat the location, 2 blocks from Michigan and the Hancock building. 
You must have breakfast at Cafe Des Architecs- simply awesome, it will give you flashbacks to Paris if you have ever been. Great stay and we will be back, great value.
The only thing I'd change is the wash cloths, they only give 2 of them, and they are quite small, and more of a ""mitten"" than a standard facecloth, not what we are use to using.",5,5,0,0
"Good value and comfort
The Hotel Tomo is a great value in a city that has a tendency toward great hotel expense. The rooms are large and comfortable. The location is within walking distance of some of the great up and coming restaurant and shop locales and BART is a short bus ride away. Staff is excellent -- our assigned room had a small problem, and when I brought it to staff's attention, we were immediately reassigned. The room was large, clean, and well-furnished with excellent wi-fi connections.",4,5,1,1
"Not Worth it!
While this hotel was nice, it is NOT worth what they ask for. The beds were not as comfortable as they claim, They charge for items you did not use, such as $7 bottles of water! Yes SEVEN dollars!!!
They do not even offer free internet for your $200 a night!
Don't stay here... IT'S JUST NOT WORTH IT!!!",2,1,-1,1
"Excellent Stay in Boston
Just got back from a mini trip to Boston. We booked this hotel based on the location, as we wanted to be close to the food and shops. We were not disappointed. The hotel is in the best spot in the North End; you can't beat that for the money! Steps away from Quincy Market, the water, and the subway. Our room was big, modern and comfortable, and had all the amenities we needed. The staff were friendly and extremely helpful.
We appreciated the convenience of the valet parking, but it seemed expensive at $45 a day. It was also great that the hotel let us check in early, but they also charged a $12 early check in fee to park. Our only other complaint was that there didn't seem to be any soda machine or ice machine anywhere in the hotel. 
Those small things aside, we will definitely return to this hotel and are already planning our next trip to Boston!",5,5,0,0
"This Sofitel doesn't live up to the brand
I'm a big fan of Sofitel hotels (particularly in Europe) and liked this one's central location (used to live nearby so know the neighborhood). It was an okay stay. Service was competent (a previous reviewer noted that there were a surprising lot of bell staff and I have to agree) and the food in the restaurant was just outstanding, everything, from breakfast (where you served a delicious, complimentary mini-smoothie) to lunch (fantastic pizza) to cocktails on the ingenuously designed outdoor patio that almost makes you forget you're at the crossroads of two massive L.A. boulevards. 
The nightclub/bar, which is adjacent, frankly looked like something from the early 1980s, and was rather creepy, anything but enticing. 
Our room was just so-so. First room I was given was tiny, with a shower-only bathroom (I'm a regular Sofitel customer and I don't understand why I was given a crappy room to begin with when clearly there were other, better rooms in my price category). To its credit Sofitel moved quickly when I asked for a bathroom with tub, and the second room, along the same corridor, was much larger. Pleasant but unexceptional with one particularly oddity: There was no headboard and a framed print was placed where your head would rest if you were reading in bed. Literally the framed hit the middle of the back of my head. Bizarre and uncomfortable. 
The bathroom was adequate but nothing special, even with the aforementioned bath, which was one of those 1970s models that's shallow. 
The view was terrible -- we looked out on the Beverly Center parking lot. Depressing. 
I don't think I'll go back to this hotel again -- there are too many better options for the same money in L.A. It reminds of the Miami airport Sofitel, which also could use a cash infusion. But the big difference is that at the airport the pickings are slim. Here, not so much.",3,2,-1,1
"Windowless Box Room - Will not come back...
Yes, we stayed the ""windowless"" box, dark room. If you have a problem being in a ""closed"" area, I will not recommend at all. It was strange staying in windowless box room. I specifically booked this hotel, searching for ""Fitness"" facility on site. Only found out that fitness center was NOT operating at this time. I was so discouraged. So if you have ""work out in a hotel"" in mind, please check out before you book. Also fitness center hours said, from 10am to 6pm, I think...so if you want to work out before hotel check out time (11am), opening 10am is not such a good deal???? Free coffee all day is nice. And as other reviewers said, the place is more than noisy! And for that room, location….definitely over priced….",1,2,1,1
"weekend getaway
Came for a quick getaway. We got a great rate.A little weekend fun in the ""City"" The room was small but comfortable, the staff was friendly and the location was great! Will do it again. Bathroom could use a fan though as walls are a little thin.",4,4,0,0
"Great Location, Decent Room
Staff was helpful and friendly when we were sent here after our original hotel was overbooked. Good location in Foggy Bottom near GWU and IMF, with Metro access. I agree with the comment that the interior walls are on the thin side as we had a young family next to us. One important note for light sleepers: while exterior walls were heavier and noise from the outside was not too bad, this hotel is just across Washington Circle from GW Hospital's Emergency room entrance, and we did periodically hear sirens. Beds were just OK, and the carpets need replacing, or we would have given an additional star. Lots of restaurants nearby.",3,3,0,0
"Big, persistent Internet problems, otherwise OK
I've stayed at this hotel before, and would have given it a top rating in the past, but I just can't now, for one reasion: The advertised free, wired Internet in each room just doesn't work (and there is no in-room wireless available), and I am not certain the hotel was being completely up front with me about whether it even could work. Here is the full story; see what you think. To net it out: There had been a changeover to a new system about a month before, and the in-room Internet had never really worked after that.
I checked in on a Tuesday, and discovered that the wired Internet in my room did not work. (The problem in what follows was generally that I could connect to the system, but my laptop would tell me that the connection, though present, was not functional.) I was told at the front desk that the system had been down since that morning, technicians were working on it, and it would be back up the next day. However, I was then warned by other guests that it had actually been down at least since the preceding day, and despite repeated assurances that it would be repaired the following day, had not been. (I received such assurances through Friday, but it never was fixed.)
However, I was assured that I could bring my laptop to the south lobby, where free wireless was available. I did so, kept getting the same problem, and was told to go to the north lobby, where the wireless was working. I did so, could not make the connection work there either, and was then told that (1) there was likely something wrong with my laptop, which theory I dispelled quickly with the desk clerk by showing him that I could connect fine to the much weaker wifi signal from George Washington University, complete with a page showing campus photos, though I could not then ""borrow"" their signal since it required a logon; and (2) that the State Plaza server had just crashed and would be back up in a few minutes, though ten minutes later there was still no service.
It was at this point that the desk clerk admitted that there had been an upgrade to the system a month earlier, which he appropriately referred to as a ""downgrade"", and the Internet had never worked correctly thereafter.
A technician did come to my room to check the connection using a hotel laptop, and told me that my room seemed to be one of those in which the Internet no longer worked. Judging from the many folks who complained to the desk clerk while I was there, this was likely the norm rather than the exception.
There is a business center with two computers with working Internet connections (for which one had to compete with many others who thought they had in-room Internet but didn't), but it is loaded with some commercial software to manage Internet connections that kept tossing me off when I tried to connect to my organization's Outlook web server, so I had to give up on e-mail from the hotel. There is a Starbucks a block and a half east of the hotel that has free wifi for customers, and that became my lifeline during the hours they were open (and, as I was sure would be the case, my laptop had no problems whatever with their Internet; no, it wasn't my laptop's fault).
This hotel's location is within walking distance from the Mall and the White House, and for the price it has been great in the past for me. However, unless and until I can be assured that the new Internet system has been replaced with one that works, I can't return. My work depends too much on having reliable Internet access.",3,2,-1,1
"Expected a better experience
My family and I arrived at the hotel several hours prior to check-in. My daughter had come down with a high-fever and soar throat, so the front desk staff stated they would expedite our check-in (two connecting rooms) so we could attend to my sick child. We never received a phone call that our room was ready and we were not able to check in to our second room until 6:30pm. What a disappointing experience for the family. The room was clean and comfortable, but the the lack of follow through was beyond acceptable. With so many other hotels in the D.C. area, I would never recommend this property.",2,2,0,0
"When a deal is not a deal
Booked this on snique away. My first experience with a Kimpton Hotel. Read the reviews and it sounded great. Booked a superior king as we needed extra space for a roll away. The staff was polite. The room was nice but the logistics were not user friendly. The thermostat was located behind the couch and did not appear to be working as no heat came on when we adjusted the temperature. The bathroom had a huge spa tub and shower set up which was a bit of an access issue. The towels and toilet paper were like sand paper (come on Kimpton--you can do better than that). The door on the armoire would not stay open long enough to hang something up or retrieve it from the closet (kept swinging shut) and the safe did not work. No one answered at the guest services line when I called about the heat. There was coffee in the lobby but not replaced frequently enough as they were out twice during our 2 day stay at two different times we went down there. I did get to experience the wine hour.",3,2,-1,1
"Charming non-sterile inn, convenient location
A charming olde worlde inn near Union Square and convenient to public transport. Full of character and not sterile like the big chain hotels. Friendly staff, and rather ancient elevator.
Super friendly staff. But note that reception is not always manned - sometimes you need to go a few doors up for staff at White Swan Inn. Hotel is only a few blocks from Market St and Union Sq for shopping, and Muni/BART etc.
Great full breakfast, and evening wine reception in comfortable lounge area daily.
Free wifi available and reasonable number of TV channels.
Shower was quite small - I'm tall and my elbows hit the shower wall while washing hair - but bathroom ok in general.
Definitely on my list for future San Francisco visits.",4,5,1,1
"Disappointed
It really takes a lot for me to complain, and I know this is an airport hotel, but although it is a Hilton ... it is NO Hilton. First of all, I will give credit where it is due. The staff at the front desk and concierge were polite and helpful. The breakfast was good. We didn't experience the noise issue (i.e., hearing others through the walls) as other people have mentioned. The rooms were clean. But, like others have stated, the hotel is mediocre at best. First of all, the rooms, while updated in some areas, were also lacking in others. We found the lighting to be poor, there was no fan in the bathroom, the sofa was old and dirty, the fridge smelt like ""feet"" when we opened it, and the air conditioner was incredibly loud and went on and off every minute all night long. Exercise room and pool were nothing special. I think the worst part was the valet service though. I couldn't believe how unprofessional the service was. I SO agree with setter1vb who stated that the staff have NO sense of urgency and stand around talking - that is, when they aren't taking ""breaks"" and can't be found. The complimentary shuttle will get you to the airport once the driver can be located - you just may miss your flight in the meantime, though. There was also no attention to detail, as we found out when we retrieved our luggage from the storage room and were given the wrong bag because the tag wasn't even checked. And then there was the taxi ride from hell. We had them call us a cab as we were going out for dinner, and we don't know where this driver came from (suspect connection to valet staff), but he arrived in a beat-up black vehicle, told us we ""didn't need"" to put on our seatbelts, drove like a maniac and ran several red lights, took about 5 personal phone calls during all this, and then ... brought us to the wrong restaurant! And then did it for a second time! He had no idea where he was going, and we ended up being 30 minutes late for our reservation. This Embassy Suites hotel cannot compare with the Embassy Suites that we stayed in last year in Chicago. It was like staying at a completely different hotel. What a disappointment.",2,2,0,0
"Exceptional!!
Recently stayed at Morgans Hotel for 5 nights. We arrived early from a red eye flight at 8AM. 
Front desk service was warm and inviting. They even were able to get us checked into a room right away so we could freshen up (how ideal!) we were instantly upgraded as well, an added bonus. 
We booked this hotel based on all the positive reviews we read and the location. 
I can't say enough good things about our experience at Morgans. The room was so comfortable, modern and quiet. One of the best beds I've ever slept in. I see many people commenting on the size of the bathrooms. We didn't find it to be too small at all, maybe since we are used to smaller bathrooms? 
Loved the free breakfast every morning and the livingroom on the 4th floor was so perfect to have for free Wifi & coffee. 
Todd at the front desk was amazing at providing tips & directions.
We will definitely be booking our stay at Morgans next time we visit NY!",5,5,0,0
"Great location; Clean; Great rates; Go for larger room if u can.
My wife and I love Chicago! Great location! We stayed at the Comfort Suites around the corner last time here, but this was more affordable. I couldn't imagine the smaller room. We got the one with a kitchenette, and it's still kinda small. 3 nights @ about $615(includes taxes). Very affordable for the area. You can walk to alot from here. Room was clean with good amenities. TV sucks. Direct TV with no PPV and the channels are all different than listed on their card. Only wanted it late night anyway. Staff was very good, no complaints. Would definately stay here again.",4,4,0,0
"Worst hotel experience ever
I arrived for my reservation about midnight and waited in the longest hotle check in line I have ever seen. There was not communicatin from the desk that anything was amiss. When it was my turn to chekc in, I was told that there was a computer issue, that they could not give me a room (even though I had proof of having reserved a room), and that I could wait to see if they worked out their issue. As it turns out, there computer was down for 12 hours. They offered me nothing except a free pass to their cafe while I was supposed to wait for a room that might not materialize. Awful service!!!",1,1,0,0
"Ewww!
My family and I stayed for two nights here. The receptionist was very, very nice. Everything else was terrible though. The light in our room was almost hanging from the ceiling. A bottom piece of the lining along the wall was falling off. The coffee was terrible. The continental breakfast consisted of muffins. There were very few, and they weren't that great. The pool was down the whole time we stayed. Our bath tub had jets in it, that did not work. When we took a bath, it filled with disgusting pieces of crud from the jets. There were very few cable channels. The neighborhood was pretty terrible as well. To make everything worse, I'm now itching all over. I definitely wish we would have splurged for a nicer hotel!",1,2,1,1
"Check bedbug.com before staying!!
Great location continues to sell bedbug infested rooms! We had a slight problem in room on sixth floor. According to bedbug.com the bedbug infestation infestation is bad on 3rd floor back as far as last winter. We heard and saw examples of this during our stay. Some people bit up badly. Hotel Management just tried to pacify and move people to another room. Main challenge for us was all the things you need to do to clean up your clothes, suitcases and computer case before you bring them into your home. Car Rental and parking very expensive in this area.",1,1,0,0
"Best hotel on Mission Beach
Every year I go back to Blue Sea Lodge due to their location and awesome staff ! The whole staff is friendly and accomodating. Bob I am looking at you ! I asked to have my room changed to be closer to the ocean, not a problem ! My room was changed to the 2nd from the beach. Need driving directions, no problem the front desk will mapquest and print out. I usually park my card and do not have to use much due to restaurants and grocery store within waling distance. I love this hotel and will always be my first choice. P.S. it is nce and clean as well.",5,5,0,0
"Wonderful Hampton in a Perfect Area
We stayed there 2 nights while in NC and chose this Hampton based upon glowing reviews from TA readers. We were not disappointed! The hotel has a location next door to a Hilton Garden Inn and share a common parking garage. It costs around $15.00 to park in it...UNLESS...you self park in which case it is FREE. Unlimited in and out privileges too! Good tip if you want to avoid the parking fees. The garage is connected to the hotel on the 4th floor, so use your room key, open the door and there is the elevator which whisks you to your floor...could not be easier!
Getting to the city center (downtown) is about a 10 minute pleasant walk through park-like settings, safe and well lit at night. The first night we used their free shuttle service but after that, chose to walk everywhere and didn't take the car out but one time, to visit Southpark with a giant shopping mall and a very good bunch of restaurants. The city center is amazingly clean and pleasant and a great place to wander around, day or night. 
The Hampton's breakfasts were so pleasant...every one had a smile and a greeting for us and it was not forced. The breakfast itself was above average and the room it was served in was sunny and so comfortable, especially the small little nook next to the windows where the sun came in every morning and we could have stayed there all day. Free newspapers, TV tuned to other than FOX, what more could one wish for.
Of course, there is always something that a guest could nit-pik on and for us, there was one desk clerk that was a little surley and unhelpful, you know the type. Otherwise it was all great. I Recommend you stay there for sure.",5,4,-1,1
"Be aware of the roaches
We stayed four days at this hotel, it has a bad smell, and they have problems with roaches. The maids don't vacuum correctly because I picked up the skirt of the bed and I saw some dead roaches. I keep looking around the bed and saw that they had ""roach traps"" with a lot of insects on it. The staff was nice except for the cook. Even though breakfast was included for the price, she would get really ugly and moody if you wouldn't leave her a tip. She would let you know that you have to leave a tip by her attitude. I would not recommend this hotel especially if you have small children.",1,1,0,0
"Not Impressed
We stayed at the Palmer House for a conference Sept 13-16 and was not impressed with the hotel for the money we spent (and we had a lower rate because of our conference being held there, no way I would pay their regular rate). The room was really small. I asked for a room away from the elevator and ours was the closest room to the elevator. They charge an extra $15/day for internet. At the rates they charge for the room this should be free. There was no coffee maker in the room so I called and one was brought. Friday when our room was cleaned we did not get more coffee pods nor did we get clean cups. Saturday when our room was cleaned we still didn't get new pods or clean cups. They also charge to use their fitness facility. I have stayed in lower cost hotels that include all of these things for no charge and replenish the coffee. I definitely would not stay there again.",2,2,0,0
"very bad!!!
Stayed with my family, group of 5 in two rooms for 2 nights booked through priceline. It's dirty, except that the caarpet was very dirty and I asked housekeeping to clean it. we walk over towels for the rest of my stay. 
Rooms have to be renovated! in top of that are disgusting!!!! Yellowish stains in sheets and comforter. Housingkeeping can't clean for crap!!! Just nasty!!!! Stay away! If your going to do you business that's what's it for its cheapest in the area to handle that make more yellow stains on the sheets and go 
Staff are not nice and not helpful, mainly at the reception desk",1,1,0,0
"Not an enjoyable stay
Yes this place is priced reasonably and yes the staff are very helpful (mostly) and welcoming and yes the free parking is great but that is where the good ends im afraid. The area is non- descript in an ugly part of town with the freeway running next to it (great for access around town but noisey) there is little nearby that you would want to walk into. The effort being made is clear in the rooms to the point of being over the top with notices, teddys, baskets of things, some free bits, some you will be charged for if you use. The bed was clean and comfortable but sleep was constantly interupted by the horrific noise of people above walking/dancing/dropping things/dragging the furniture from one side of the room to the other at 2 in the morning! You get a little noise in most hotels but this was like nothing i have heard before - we could clearly hear the people in the room next door talking but the noise from above was worse. The corridors reek of food even with an abundance of plug-in air fresheners scattered about. The breakfast buffet was pretty basic - the coffee was good and the waffles but thats about it - we were joined on our last day by the biggest cockroach i have ever seen! We chose to spend one of the nights we had paid for here in another hotel in San Antonio at further cost, just so we could get a decent nights sleep. If you are looking for a cheap place to stay for 1 night so you can get to the airport early the next day then go for it - if you are staying for more than one night to see the area like us then please pay a little more for something in a better part of town or i would highly recommend staying in San Antonio and visit Austin for the day. Unfortunately the best of intentions by the owners wont make up for the cheapness of the area or the building itself.",2,3,1,1
"Great atmosphere, great location
Just returned from staying 6 nights - very impressed
- room was great, loved the photos hanging throughout the hotel; bathroom impressive and with a view to Hollywood sign
- front desk staff always friendly and helpful
- computer in hotel lobby to check e-mails - free
- location was brilliant - we walked down to Hollywood Boulevard every day - safe neighbourhood
- Metro buses and trains 5 minute walk (much cheaper than taxis $5 all day pass) just need lots of time when using public transport
- diner on site - open till 3am
- Joe's mart just next door for bottles of water - cheap",5,5,0,0
"Good Location
The Holiday Inn is in a great location; walking distance to shops and restaurants but far enough away for it to be peaceful. The front desk service was also great. I would recommend this hotel to anyone who is looking to pay less and still get good quality service.",4,4,0,0
"Disgusting and dirty!
If you are broke, go here. If not go ANYWHERE but here. The rooms may be inexpensive, but once they get your money you're done. They WILL NOT give you a refund under any circumstances. There was a hole above my shower about 1x2 feet. There was another hole behind the toilet near the floor. Like the other person said, if you walk bare foot on the floor your feet will be black. The breakfast was a danish, cardboard muffin (blueberry or banana nut) or a hard bagel. The pool isn't open and from what I've heard, from the people that live there full time, it probably won't be. The beds are old and uncomfortable, When I asked for an extra blanket I was told they were out. The grounds around the motel are dirty and there are people loitering around the buildings all the time. It looks to me like Super 8 has forgotten about this property all together. It doesn't live up to their normal standards what so ever., The only thing that was good about my stay was that management seemed so apologetic and sincere. I will NEVER stay at this place again. Oh, the bar next door plays music all night so don't get a room face the south. The ones facing the interstate face a brick wall. So if you're looking for a good sleep or a nice view stay away from both of those sides. Another thing, parking is a nightmare. And if you're there try to speak to Amanda. The first day I was checked in by a woman named Andrea. She ignored me while speaking on the phone to a friend. When she finally checked me in she had a horrible attitude!!",1,1,0,0
"The Renaissance? Try, The I-5 Noise Hotel
Probably the worst hotel in which I've ever had the (un)privilege of experiencing. In my more than fifteen years of travelling I don't that I've ever actually starting crying in the hotel room because the hotel room was so terrible.
Upon arriving on the late morning of Tuesday, March 13, 2012, the valet was most helpful. We found parking quick and easy. (Although the parking garage needs some much brighter lighting; the parking felt a bit unsafe it was so dark down there.) The front desk girl was happy, smiled, and greeted us warmly. She upgraded us from a $130 room to a corner suite with a king bed for $30 more. Oh, and parking is an additional $35. So, total cost: $190. (We booked through Hotwire, but I've started noticing a trend lately: hotels at which you a book a room via Hotwire more often than tend to have a negative, slightly-unwelcome attitude toward you than their other guests. The Renaissance was one of those hotels.)
The room on the fifth floor was clean. Cosy. A bit dark. The room was a north-east facing room, overlooking the: I-5 highway. The bed was clean. Everything was nice and fine. This was the afternoon when we checked in.
We went out for dinner and returned around 10 PM. The noise from the I-5—which has got to be at least 9 lanes of traffic across is it—was absolutely DEAFENING! It was so bad that my wife had to turn up the TV and I had to grab a blanket and sleep on the couch in the room furthest away from the bedroom. Lame. The noise was still bad, but after much exhaustion in trying to get comfortable on a couch made for a child, and the noise that never stopped, I finally fell asleep. I actually contemplated sleeping in my car in that dark parking garage to get away from the non-stop sound of traffic. At 3 AM, I awoke and went to the bedroom. Still the noise from the never-ending traffic outside was so overwhelming I had to go back to the couch. So, there I slept, for probably 5 hours and not much more, thanks to the hotel room. 
Why are there double-paned glass windows on a hotel that faces a freeway? Why did the check-in girl not ask us if we wanted a room facing the freeway? Why did the girl at the front desk upon check-out the next morning not ask us how are stay was? Well, if you and your hotel’s owners want to know what we thought of our stay, just read my story above. 
Oh, and I would never recommend this hotel to anyone. Ever. I will never use this chain of hotels again and I and my wife will most likely never use Hotwire again. That was just a lame experience in an otherwise beautiful city.",1,1,0,0
"Overrated
Stayed here recently thanks to my SPG Platinum 50 Suite Upgrade rewards. This was my second time staying at the W Hotel and will be my last. 
Here is the room description per my reservation confirmation email:
• Marvelous Suite Non-smoking, Smoke-free
• 93 Sq.m/1000 Sq.ft 
 • Wi-fi Internet For A Fee
• W Signature Bed 
• Floor To Ceiling Windows
• Separate Living Rm/w Dining Tb 
The ""Floor To Ceiling Windows"" is a joke. The windows were about half the size of the wall and I had a great view of the roof of a section of the hotel. 
The staff is extremely rude. 
This hotel is way overrated and I will not be staying there ever again.",1,5,4,4
"Sir, you will be staying in the hall closet.....
No one was going to ruin our date night in our favorite city! Not even this Hilton manager. MIchael Van. Always a smile on his face yet nothing but no no no. We took advantage of a third party booking company .....rhymes with fat tire.....as this was a last minute getaway. Never realized doing such a booking placed one into the inhospitable category Mr. Van placed us in. 
Like to use our Honors number......NO
Would like a king bed.....NO
Will pay for an upgraded room.....NO
He did ask if we liked to drink....dealing with such grace...and gave us 2 free drinks. Wooohoooooo!
Bottom line is we felt we were being admonished for using such a discount site and this made us embarrassed and uncomfortable upon checkin. 
But like I said...we were in the city to have fun and on our way to our favorite restaurant, The Slanted Door. No one was going to rain on our parade!
So, we went to our closet, Ooops, I mean room, to get ready for a wonderful evening. I kid you not...a double bed ( do they even offer these in hotels anymore? ) and a room so small ....a shoe cupboard for a closet...the ironing board was stored next to the TV.
I must add the room was very clean. When 2 people, one 6'2"" and one 5' 8"" , hire a room...one is not usually thinking a double bed will be on the roster. But we made the best of it...unfortunately the unwelcoming check in has left us vowing to NEVER stay at ANY Hilton again. Thre are a lot of options...even with fattire...you can say no to the hotel and use the money towards another.
Inhospitable, aloof and demeaning, nice smile.",2,2,0,0
"A very good deal
Location and lobby are superb. Good breakfast included, in a very comfortable setting. The rooms mix modern design lights and beds with not so modern bathroom, but it's ok. We fully enjoyed our two-days stay there. Its restaurant, as well as its cocktail bar, seems to be a trendy place at night. But nothing noisy at all.",4,4,0,0
"Dependable
This is a typical standard Hilton Garden Inn, lobby and rooms clean, good service, excellent internet speed. The Air Conditioner in the individual room is noisy, but it works! Easy access to I-10 freeway.",4,3,-1,1
"Too Hot in summer
We stayed there because it was close to the hospital. Walked into the room and the air had not been turned on; it was hot (this was summer time). First of all it was hot in the hallway but just knew it would be better inside the room, no. We turned on the air, left and came back and it was still warm. Over in the night the air completely shut off. Got a bite on my face from something. Told the desk clerk that it was hot and he just threw his hands . Check out time is too early (11 AM) and someone knocked on the door around 9AM to clean.",3,1,-2,2
"OVERATED!!
The ""Hip"" Belmont is no San Jose (in Austin TX). It was totally overrated and over -hyped! The deluxe (rooms ) are really (motel) small with tiny bathrooms and window air conditioners which were attached to wire extentions in the Bathroom ( is that a code violation??/). The water in the taps was SCALDING !!! ( Which we were informed was due to the copper water pipes. Admittedly it was over 105% in Dallas on August 35rg 2012 but come on how does that account for the smug establishment to brush aside the complaint with a lame excuse of it being a hot day?
What are they charging high rates for and why the qualify to be on the Tablet Hotels list is a mystery. The upside? The much advertised views of downtown Dallas. I give them that. Not staying there again . Oh yes and the neighbourhood is seedy to say the least.",2,1,-1,1
"Would not recommend at all. Hated it.
We had the ""full size"" bed room. Could not sleep. It was either put up with the ridiculous heat or have the incredibly noisy fan & air con going. The bed was extremely squeaky and uncomfortable. If you were lucky enough to get to sleep the slightest movement would squeak loud enough to wake you up again.
Poor lighting. No desk space, barely any space to keep belongings off the floor. The bathroom was the worst we have ever stayed in. The shower was tiny and the hot water kept cutting out. The toilet blocked up and overflowed. This made quite a disgusting mess and we were given a plunger to fix it.
Overall not what we expected. Especially for the price paid. The pictures on the website are very misleading. It seems because we booked off a discount website we were given one of the worst rooms. We had a 10 day booking but checked out after 2 nights. We discussed checking out early with the management and they were quite helpful with this, and only charged us for the 2 nights we stayed there. 
I would not recommend this hotel as it had more of a ""hostel"" feel and even most hostels have better prices & facilities.",1,1,0,0
"great new hotel, perfect for a Soho/Tribeca visit
Really nice new hotel with reasonable pricing and small but functional rooms (about normal for NY, though smaller than Le Parker Meridien and other higher-priced places).
Rooms were new and clean, with great hookup center for computer/dvd player into tv and nice work desk and chair. Was kindly recognized as an SPG Goldmember and got upgraded to a nice club room with pretty city view. Club is beautiful here, with great views from the club terrace and nice outdoor couches.
Biggest issue was the need to swipe your card in the elevator, which sometimes just couldn't read your card, so i (and several others) were stuck several times waiting to have someone else make a lucky swipe, or swiping repeatedly until it worked, while the elevator went around on its own. Although other reviewers complained of noise from Canal Street, we were on a high floor and never heard any traffic noise.
Other than the elevators, the bed was great, room and bathroom was great (with cool new shower), and location was great for a funky chinatown pubcrawl/long walk to to the village. Always appreciate the free Starbucks coffee. Will come again.",5,4,-1,1
"Bill and Tammy
This was our first trip to the Big Apple. We found that the staff was extremely friendly and helpful. The rooms were very clean. Our thermostat had a malfunction and the maintiance person was there within 5 minutes to repair. The breakfast was very tastey with many choices.",5,5,0,0
"Great For Business
I stay here about 15-20 days a year for business. I enjoy it. I am a female and feel very comfortable staying here alone. I have the rewards card with them and they almost always always upgrade me to a higher floor. It is convienient to I-35 either North or South. They do not have a free breakfast and that is the only thing I would change. Im not a big breakfast person so it is not a huge deal. The bathrooms are kinda small, not a lot of counterspace.",3,4,1,1
"Enjoyed the Stay at the HIE in Philadelphia
Arrived on a Friday afternoon. The receptionist made me feel welcome to include providing a Gift Bag with Goodies for being a Priority Club member which came in handy later on during the day. The hotel is in a great location. Quick walk to City Hall, Reading Market, Independence Hall, Metro and easy walk to other tourist locations. Hotel is on Walnut street, which offers good alternatives for food and dining and pubs near-by. Although a long walk, was able to walk back and forth to the Art Museum. Walked to Independence Hall on a Sunday morning which took about 10 minutes. Also went to a Phillies game, which was a quick hop on the Metro. The breakfast was ok, not great, but ok for being free. The room in general was large and fine. Only complaint was the thin walls. I could hear people in both sides of my room, but when I turned on the room AC fan, the white noise took care of the that. Hotel has free wi-fi which was great for iPhone and iPad devices.",5,4,-1,1
"Absolutely worse hotel in a while for business or tourism
This is a pretty bad hotel, the word that comes to mind is negligence, lack of attention, carelessness.
1. arrived at the airport after 16 hours flight from Asia, waited for 90 minutes, 3 calls for the hotel shuttle. Each time I was told that the shuttle was on its way. The 4th time I call they told me that the shuttle won't be coming and that I should take a taxi ...
2. Room has a pretty ugly view, (parking lot in construction). Asked for an upgrade since I'm staying here for 2 months in a row (no choice), but was told that they would look into it. Then when I called back the reception the person i ncharge ""had left for the day"". In other words they leave work without any follow up, that was subsequently reflected in EVERY aspect of the service..
3. Left some shopping on the trolley downstairs and had to call twice to get it delivered to my room to no avail. I had to go downstairs to take it up myself and was told off and asked to bring it back down. 
4. Room decoration, don't even go there, this hotel in 300 years old and you don't get the nice antiques trust me.
5. Business center, what business center, It'll cost you USD 8 per hour to connect to the web, ,$1 to print 1 page, $2.29 for colour printing, no fax, no scanner, no photocopier, you get a 70cm X 70CM corner where they manage to squeeze a computer and pay phone in a tiny corridor right next to (less than 1 meter) the male and female toilets. Absolutely ridiculous. And when I gave feedback to the management what they tell me is ""yes that's what you get"". I won't mention the name of the person who said that to me but she's NOT junior staff.
6. Room has free internet - yeah right, what they don't say is that you get a less than 500Kbs connection and you lose it every 5 minutes if you skype someone ... stone age.
I could continue but really nobody cares in this hotel, some barely speak basic english.
One thing I just add, I'm staying here on the Bikram yoga teacher certification, so it's mandatory to stay in this hotel for 9 weeks. The hotel staff constantly hide behind this, telling us that if we're on Bikram training that's ""what we get"". Charming yet lame and pitiful excuse.
I now live in Asia, and can say that I have travelled quite a bit in the last 39 years, and upon coming back to the US, I am stunned at how the client service has sunk in the last few years.",1,1,0,0
"Worst Hotel Stay Ever ! Bring your own plunger !!
This was an unnamed hotel pick from a website, and our first time at a La Quinta. The service is terrible . The toilet in our room clogged constantly, and when asked to fix it, they said maintenance and housekeeping had left, and offered to leave a plunger in the room overnight for us. I do not take vacations to clean toilets, and when we put our foot down, we were told no other room is available. On insisting further, a smoking room magically came available. I have lived in motels and in 5 star resorts and have never been treated this way. 
My parents had to move with us after 1 am , and it was very inconvenient to have our stuff in 2 different room 4 floors apart. 
On the plus side, they do have a timely airport shuttle and a decent breakfast. 
If you value your hygiene & dignity , Please DO NOT Stay here.",1,1,0,0
"excellent location and stay
Rooms are clean, comfortable and include a kitchen. A breakfast buffet is also included. There are eggs, waffles, hot cereal, etc.. We did not stay for the social hours offered on weekdays, but they sound good. Restaurants, entertainment, grocery stores, Millenium Park, and The Magnificent Mile are all within walking distance. A parking garage is connected to the hotel with a discount for hotel guests and no additional in/out fees. Staff is pleasant and does their best to be helpful. We will stay there again when we return to Chicago.",5,4,-1,1
"If you get a deal on a room...
Pros:
-Top-notch service
-Excellent location
-Very good ""boutique"" hotel feel (not a big hotel, Art Deco theme throughout)
-Nice bar/restaurant attached (Lambs) with a very happening bar and jazz on Wed
-Cool bathroom 
-Free shoeshine, internet, butler to press your clothes, etc
Cons:
-Minor, but there is no ironing board/iron in the room. Sure you can use the butler but if already in your pjs you may not want to mess with the hassle
-Gym is a joke (free weights and a couple of treadmills)
-There are no views
-Walls are very thin. Sitting at the desk, I could hear every word the person in the next room said as they were chatting with someone else on the phone. And they were using a normal talking voice. Slept with earplugs to ensure I wasn't woken up. Overall wasn't that big of a deal to me, but surprising given quality of hotel
Overall great hotel. With rates this high, though, something like being able to hear every word of your neighbor is surprising. If you get a deal on a room you'll probably be able to overlook this (too many other positives of the hotel), but if you are paying rack rate and expect perfection, hotel can't offer it.",4,4,0,0
"Very Good, but no Percs
The Hilton Gaslamp is the hotel for a great central location, but if you're Hilton Honors member do not expect any percs. Having stayed at most of the San Diego hotels on the water, I wanted something different. The Hilton hotel at 4th and K Strret in San Diego will not disappoint and will put you in the middle of many restaurant choices, and be within walking distance of many of San Diego's attractions. 
The staff of the hotel worked very hard, and the valet parking team was extraordinary, although for a $40.00/day charge I did expect them to be great. The hotel had daily specials for food and drink that was advertised on hand-written placards at the entrance of the hotel and at the entrance to the lobby. You rarely see this in hotels today, but the ""specials"" were great, and worth checking out.
Check out the little dog park in front of the hotel in the late afternoon. Great dog and people watching. This will wind down your day with a smile.",4,5,1,1
"Outdated and somewhat smelly
This hotel has a nice feel of the history, but it also needs renovation. Carpets are worn out, smelly at spots, both in the room and in the hallways.
They also need more personnel at the reception desk, concierge desk, at the restaurant too.
You can easily hear what's happening in the next room, as well as in the hallway -- poor audio insulation
Food is good. The gym is decent, and open 24 hours which is great!
Breakfast is not ready at 6 am, as they advertise, but around 6:30",3,2,-1,1
"Great staff. Odd bathroom windows.
I just stayed at the W Hotel Lakeshore this past weekend where I attended a women's retreat. Overall I was pleased with the experience. The rooms really aren't all that fancy. I have had much nicer for the price, but the location and view from the 33rd floor makes this hotel extra special. I thought that it was very strange for there to be a window in the bathroom to the bedroom area. There are bamboo shutters, but I was sharing the room with someone I didn't know well, and it felt very strange. I do love the bathroom amenities though. Bliss products are great! There were two bathrobes to use also. The beds were very comfortable, but the rooms are not large. Like others said, the popcorn ceilings give it an old look. There are no coffee makers in the room. 
The bathrooms off the lobby were really odd, with a thick, blue window that looks from the mens room into the ladies room and vice-versa. The walls are lined with mirrors, and when I was washing my hands, I could see a man on the other side peering into the ladies room. Uber creepy and stalkerish! Who thought this was a great, hip idea? .The bathrooms off the Altitude Room (33rd floor) had sinks lined with stones. This amused me since all I could think of was my family brushing their teeth and spitting all over the stones. They were also really dark. I don't really want darkness in the public restrooms.
Someone else mentioned paying by debit card and having a $200 hold put on the card. I didn't even have that much extra in my account, so had to wait until my roommate checked in hours later with a credit card. Wish I had known this before hand. It was very awkward. The hotel fridge is stuffed with liquor and snacks. As far as I'm concerned, they could have removed them all so that the hold on my card wasn't necessary.
If I were a person with a lot of money, I'm sure I would have loved the Bliss spa. It's above my means though. And so was the $3.75 cup of regular coffee in the lobby. Seriously? It was really good coffee, but just a cup of coffee. 
I have to say that although the Wave restaurant seemed pricey to me, it was probably about the same as any other hotel restaurant in that part of Chicago. The food was excellent! Our server Keith was wonderful. I found that all the staff was very friendly and helpful. 
For those that like it, the hotel has a young, hip vibe. That's not me, but I wouldn't use that as an excuse not to come back. I enjoyed my stay for the most part.",4,3,-1,1
"Not like the Sheraton I know
Nice lobby, good service - it all ends there. Incredbly slow elevators, dirty carpets, dirty rooms, One of four lamps in the room worked- one was actually broken with bare wires sticking out of the wall. Next to the freeway with single pane windows, so had the pleasure of listening to traffic all nite. Dont expect I will be back",1,2,1,1
"Outstanding Hotel
My husband asked me to write this review for him, since he is not a TA user. He recently travelled to Boston for a 5 day meeting. He was so pleased with the Copley Square Hotel!!! He thought this was a completely classy place with everything going for it. He was especially impressed with the friendliness of all the staff members. They doled out lots of good advice on nearby restaurants and shops. He thought the room was very clean and well appointed. Nice, comfy bed. He loved the fact that the hotel is small and getting to the room is convenient/fast. He also thought the location was great, with plenty of restaurant and shopping options within a 10 min walk. He will definitely stay here again on his next trip to Boston!",5,5,0,0
"Business conference
Nice hotel, nicely decorated rooms, although seemed Asian in decor for a hotel named ""Palicio del Rio"" LOL. Service was excellent as was the location... right on the river walk and accross the street from the convention center. The only issue I had was the noise on the city-view side of the hotel (where I stayed). There were what seemed like train horns all throughout the night, every night and rowdy people on the street Friday night. I almost moved, however didn't because it didn't wake me up, rather, was more about making it difficult to get to sleep. I think a room higher in the tower would help that problem or a room on the riverwlak side of the hotel.",4,4,0,0
"great 4-night stand in NYC with Radisson
First time in NYC, thought about booking closer to 1st street, but appeared that it doesn't make any sense - 48 st @ lexington is close enough to all places of interest on Manhattan but much cheaper that Radisson @ Broadway",5,5,0,0
"Not Quite Ready for Prime Time
The design and location of this hotel is precisely what Memphis needs. The staff is very courteous and well-meaning. When items were found missing or services wanting, we received very prompt and courteous responses. These are all the sorts of things one expects from a boutique hotel charging $350/night for a suite in Memphis.
But there remains some work to do to make this the high quality hotel experience to which the Madison aspires.
Clarify the use of the term ""complimentary."" The Madison’s web site claims: ""Complimentary local calls, fitness center and high speed internet access."" From this one presumes that local calls, the fitness center, and internet access are ""complimentary."" Yet, we were informed at check in that we would be charged $12 per day for ""service fees"" that included the internet. 
Breakfast is a bit of a mess. One morning we waited 45 minutes for our food. It came without an apology and was no longer hot. The wait staff at breakfast, while very pleasant, yell greetings across the room at guests. It's breakfast, not a football game. The music at breakfast is far too loud and not the sort of soothing music one expects. It's breakfast, not happy hour. The breakfast area is also the dining area which is also the bar. I realize that this is a small hotel, but I don’t like eating my breakfast in a bar. Call me old fashioned. The bar area itself is too cramped to use comfortably, doubling as entrance from the hotel and the street. And the bar is poorly stocked. The Mixologist, while VERY nice, does not know how to make a proper Mint Julep or a proper Grasshopper. I ordered two martinis, and both glasses literally arrived more than half empty. When I asked (earnestly) where the rest of our martinis were (I actually thought the barkeep was going to bring a separate decanter as some bars do), she seemed confused.
The lovely two-story reception area is largely underutilized and the bar/dining area is far too mean. There is something wrong with a small hotel with such a large and well appointed registration lobby, and such a tiny bar and dining area. The second floor balcony overlooking the lobby is outfitted with tables and chairs that seemed perfunctory. I’d much rather have breakfast there, in quiet, overlooking the lobby.
The elevators are a bit of a mess as well. There are only two. They are heavily used by the very affable housekeeping staff to the point that it took us more than 10 minutes several times to move from the first floor to the 14th. We have stayed in many boutique hotels in which the staff must use the guest elevators, which is understandable. But this was by far the worst problem I have encountered. 
Our room was not made up one day when we returned at 2:30 in the afternoon. When I called to request that it be serviced, I was told that housekeeping had until 6pm to service rooms. When paying $350 a day, a client expects to hear an apology and promise for prompt service, not to be read the rules and regulations.
The turn down service did not properly service the bathroom. We consistently needed to call for towels, washcloths, soap, etc. Simply placing two chocolates on the bed stand is not turn down service for a pricey suite in boutique hotel. 
Add a large retractable awning to the roof deck to make it more appealing on hot summer days and evenings. We baked during the Thursday night music, which in itself was delightful. The Hotel Washington in DC has (or had) a great rooftop bar that looks onto the Treasury Building and the White House. In hot weather, water pours continuously over the canopy helping to cool the hot humid evenings. But a simple awning (or even tables with umbrellas) would be a good start. And the surface of the small bar that services the roof is stainless steel, which is red hot on a typically hot June day. It should be sealed wood.
I was really looking forward to staying at the Madison. My wife and I are no strangers to expensive and exclusive hotels. We are willing to pay, and have paid, far more than $350/night for an excellent suite in an excellent hotel – sometimes triple the cost of the Madison. The Madison raises one's expectations, but can't even keep one's coffee cup filled at breakfast.
Some of these issues are easily fixed and I suspect will be. Others are more long term or systemic issues that may take time to address.",3,4,1,1
"Worst Customer Service EVER!
So glad to see others have had some of the same issues we did. Our reservations were messed up and the front desk staff could have cared less. Even contacted the manager/owner and he was worse. We were forced to stay in one room the first night, check out and check in, and stay in another room the second night. We were there for a family event and asked to use the breakfast room to visit and play games. We were told no. No explanation, no apologies - just no. In fairness, the hotel itself was okay, but I've never been treated so indifferently by a hotel staff.",1,1,0,0
"this hotel has a creepy feel
Wouldn't recommend staying here if you are traveling alone. The hotel doesn't feel safe. The rooms are spacious but outdated.. Paper thin walls you can hear everything. It was pricey too. On a positive note it's a few hundred feet from the airport. The toilet wasn't clean either...",2,2,0,0
"Good value
I stayed for 4 nights in room 140. which is very close to the back entrance, So I was very close to my car.
Breakfast is nice with good variety.
Hotel is clean and quite.
It is fairly close to downtown Dallas, and I think the hotel offers shuttle services. 
Staff was nice and welcoming",3,4,1,1
"My Second Omni - Sorry, I expected more from the Staff here!
So... Well I'l be honest as always... I reviewed the Omni in Philly and that hotel was the best hotel I've ever stayed at...In My LIFE>>> This Omni Berkshire place left me disappointed. This hotel is just average... Just an average hotel because the staff seemed that they deserve tips for anything they do for you. If you don't tip or forget to tip them they will let you know with a subtle comment. I listened to the earlier reviews and we did not eat at the hotel restaurant but we did take a look at the breakfast menu... $28.00 for eggs??? We didn't even go there. The reception desk staff was cold upon entrance and exit. The bellman got us a cab and injected a subtle hint ""Thank You""... WTF BOSS... Try to make me feel bad? 
The ""ONE AND ONLY STAFF PERSON"" that made me feel welcome was the ""Room Maid"" who offered her turn down service while we were leaving for Dinner... With a smile! Thank you Dear for a clean and comfortable room.
No Coffee in room... No Coffee in Lobby... Go to the Restaurant? I don't think so...
You'll go Across the street for coffee... And It's GOOD COFFEE for a buck... 
The room was very comfortable and the bathroom very CLEAN average size for NYC
MANAGEMENT:
If you want to be a THREE STAR HOTEL you are right on track... Keep it up!
If you want to be a FIVE STAR HOTEL go in and CLEAN HOUSE
Also I set up a 7 am wake up call... Never Happened
Called for an extra Pillow at 9:00 pm... Never Happened
Disappointed",3,3,0,0
"Beyond NY attitude
The staff takes the NY attitude to a new level and simply does not serve their clients.
Avoid this place since at this price level you can definitely find other places which will better value you as their customer.",2,1,-1,1
"BEWARE ITS A DEAD ZONE!! Flirty Construction workers, and all the madness
This hotel is horrible. Stay away please.Save your money and time this place is a dead zone. You cant get cellular service here at all. It was terrible I had a speech to do for my roomates wedding and could not be reached because of the lack of cellular service. Might i also add they are going through renovations. Its defening noisy and doesnt stop hammering and banging until 6pm. THere are construction workers walking around and they make you feel uncormfatable by xraying your body. So ladies and small girls should stay away. I have been happier to leave a hotel than now. I hope nobody makes a mistake of staying here like i did.",1,1,0,0
"Wonderful Stay
After a day of shopping at San Marcos outlets we stayed the night at Ramada in Austin. For a $45 a night room we were very surprised. It was roomy, very clean, the employees were extra helpful and very friendly. We took a dip in the pool which was cool on a very hot day. The room was quiet and the bed comfortable. They offer a free happy hour and a great hot breakfast. It was delicious. We had scrambled eggs, hash browns, sausage, OJ, coffee and a Texas shaped waffle. They also had many cereal, pastry and bread selections.",5,5,0,0
"I just dont understand how or why!!!!
I was shopping for a hotel and decided to bid on priceline to get a great hotel at a really good deal. Little did I know, that I would end up with Crowne Plaza a 3.5 star hotel. I think 3.5 stars, that cant be too bad, WRONG ANSWER!
First when we arrive, we find out that there is an 15-18 charge for parking. They were going to charge $18 for valet parking that was less than 10 feet away or charge $15 to park your own car and walk the 10 feet to the building per day. Next, trying to get in and out of the parking area was a major issue because the machine fail to work. When you buzz the office for assistance, no one responded. I then had to back-up and return to the main doors and request someone to assist me getting in and departing out. 
The hotel halls had this bad odor as if it had rained, it was a mildew smell that was extremely alarming and I wondered was it safe. Once I arrived to my room, the scent disappeared, but the fact of having to walk through that scent was horrific each time I entered and departed the room. I was in a double room, on full size beds. To add comfort to the beds, the hotel added a pillow-like padding to the bed. Unfortunately, this tool failed to assist in the comfort of the bed. I have slept on some bad mattresses, but this by far was the worst mattress that I have ever slept on. I woke up in unbelievable pain the two nights I stayed at this hotel. 
The breakfast was over-priced in which the buffet was $9 for a coffee, muffin, and some other small items. It was nothing as I originally expected it to be, definitely not worth $9. 
Each day the housekeeping staff came around 8 or 9. I ask that they come back because I wasn't dressed, but they never came back. When I ask for more towels at the front desk, they always requested my name and room number as if I was trying to take the towels and they had to document that they gave them to me. Takeout trash, room service, and other trash was always sitting outside someone's door and sometimes it carried over to the next morning. Which is really horrible to walk by this trash each time you enter and depart your room. 
I have stayed at about 15 hotels this year for business and pleasure and this by far has been the worst experience. I don't understand how or why, because this place has the potential to be a very good location, but the services and the quality were just unacceptable. I will never stay at this hotel again and I encourage you to do the same.",1,1,0,0
"Ugly and dirty hotel!!!!!
Do not stay here. The pictures you see on the website are not what you will get. I got 2 bed room where I could barely move in between the beds and the furniture. The rooms are very small but the worst part of my experience in this hotel (actually it should be considered a motel) is the constant odor of cigarettes and dirty linens. The shower curtain was dirty with mold. Unacceptable for what they charge!!!!!!!",1,1,0,0
"Horrible room, and they knew it
I checked in separate from my wife. Having a poor sense of smell, I noticed the room had a strong odor of disinfectant, and turned on the air conditioner. After my wife came to the room, she commented on the odor, and noticed we had no bucket. While I went for dinner, she went to the front desk and asked for an ice bucket. The clerk made a comment to her, ""Oh, you must be in room 104."" As the air conditioner cooled the room down, a musty, pet urine odor increased. We were too wiped out from traveling that day to pack up and get another room, so we stuck it out. When we checked out, we were asked how was the room, I told the clerk about how the room stunk. She said, ""Oh you must have been in room 104."" The clerk also stated that the room was flooded the previous week, and hadn't been properly cleaned yet. I the asked her why did the hotel rent out a room in this condition. There was no reply. She did say that she will leave a note for the manager, and the manager will work something out. So far I've ended up with a 50% discount for the room. This would have been acceptable if it were not for this room was deliberately rented out. When I made my reservation, I had a discount for being a member of the Goldwing Riders Association of America.",1,1,0,0
"Home away from home.
I visit Chicago on a weekly basis for work, and I have had the opportunity to see many of the rooms, interact with the staff and eat the food on an ongoing basis- the level of quality is consistent and people learn your name and greet you personally. This is a home away from home for me and I'm grateful for the quality of the experience.
What's more, this hotel has done a great job at creating a glamorous environment that is warm and inviting, located so centrally in downtown Chicago I have not found a hotel comparable to the Ivy. My new Home away from Home.",5,5,0,0
"Huge and busy, but the staff delivered
I have stayed at the 6th Ave Hilton many times since 1980 and have a love/hate relationship with the hotel. It is large (1500 rooms - I think) and always busy. The main lobby is busier than Grand Central Station and rivals 5th Avenue during the Holidays. The elevators do their best to keep up but there is a wait sometimes at crunch periods (avoid 8:30 to 9am if at all possible). The Executive Lounge is packed at breakfast and there is always a wait for a table. Some rooms have been refurbished to the more modern Hilton style but a good many floors need work. My major pet peeve is the bathrooms. There is NO ROOM for one's stuff. And Heaven help you if you are traveling with a spouse! I have resorted to a hanging shaving kit as counter space is almost non-existent. 
On this visit, the first room I was given was quite small even though I had taken some pains to make sure that there were two us initially and then our daughter was joining us for a few days - escaping her college for the weekend. We changed rooms into one that was bigger but learned something - this property does not have rooms with two queens - doubles are the biggest they have. This amazed me as even the lower class hotels have larger beds in twin bedded rooms. Unfortunately I left some articles in the original room - forgotten in the move. Expecting the worst, I contacted security, who found and returned the items in less than an hour. I was quite impressed with this efficiency and generally found all the staff friendly and helpful. This has not always been the case.....
Overall, I was pleased with the stay and the location could not be better for my purposes.",4,3,-1,1
"Disappointing for a Homewood Suites
There are some pros and cons with this hotel, but I cut my stay short because of some issues I encountered. I’m a Hilton Gold honors member, who travels six to nine months out of the year, and I was very disappointed with my four-week stay. 
Pros:
* Great location; walking distance to Red Line stop at Grand/State; shops; restaurants; Jewel-Osco grocery store one block away. 
* Good breakfast and dinner options; healthy. 
* Friendly, helpful staff (with a few exceptions noted below).
Cons:
* Smoky smelling on some floors and in the hallways. 
* Housekeeping is a hit or miss. I switched rooms because because some of the bureau drawers were dirty and had hair in them; another room/hallway smelled like smoke. Housekeeping the rest of the stay was hit or miss. I came back to the room a few times around 5-6pm and the room had not been cleaned, yet I did not have the ""do not disturb"" sign on the door. When they did clean, sometimes they didn't replace all the items like towels, soap, dish detergent, etc., so I had to call down a few times to have items brought up. 
* No desk or chair provided in the room. I've stayed at several Homewoods over the years and this is the first time the room has not been equipped with a desk or chair, which I consider a necessity for business travelers. The building engineer brought me extra kitchen table and chair, which was adequate. 
* Spotty internet service, which comes and goes. It was very hard to work from the hotel with inconsistent internet service. 
* Very crowded hotel with families and tourists, which makes it noisy at times.
* Slow elevators - expect to wait a bit to go up or down.
* Good breakfast and dinner options like I mentioned, but the hotel is crowded, so food runs out quickly. Get there early to beat the crowds. I also wish they had more variety at breakfast - it was eggs, sausages, and potatoes six out of seven days of the week. Other Homewoods offer omelots, French toast, egg mcmuffin-style sandwiches.
* Laundry is on the 7th floor, which is also the smoking floor. It was gross having to walk down the smelly hallway with my clean laundry. There are two washers/dryers, but one washer was broke the first three weeks I was there. They also charge you for laundry detergent (Tide and Downy), which hasn't been my experience at other Homewoods. My second week, however, they had run out of Tide, so I had to go out to buy some. How does an extended stay hotel run out of laundry detergent?! Again, this shows me this hotel is not geared toward the business traveler.
* Problematic billing, which ultimately caused me to leave early. I realized they had charged my credit card two different charges, but I hadn't received a bill. I called down to the front desk and spoke to a lady who said she would send up the bill. The next morning I still had not received it, so I called again. The manager on duty interrupted me as I was explaining the situation and said ""hold on, I don't know what you're talking about; I wasn't working yesterday."" I told him I had two charges on my account and had asked for an itemized bill but I had not received it yet. He looked up my account and starting rattling off charges that were not mine. I verified he was looking at the correct room account and he said the charges were only authorizations. I explained to him I had a copy of my credit card statement and indeed, I had been charged. He again said the charges were only authorizations. I asked to speak to the manager on duty and he responded quite gruffly, I am on the manager on duty. To make a long story short, he was looking at the wrong computer screen and located the charges. He apologized and said he would send up the receipts. He called back a few minutes later and told me the receipts had been printed the day before and were laying on the desk, but had not been brought up. I'm a Hilton honors gold member and I've never had problems like this getting an itemized statement. The employee was extremely rude and ultimately, I cut my stay short because of the treatment I received. 
This hotel is definintely geared more towards families/tourists than a serious business traveler. I wouldn't stay here again and don't plan on returning.",2,2,0,0
"Good hotel in good location
Our 4 day stay started as Renaissance and finished as Loews, although not much changed that quickly.
The room was adequate without being brilliant although did benefit from a sideways glance of the Hollywood sign.
The heated pool was a really nice refuge after a day's site seeing. The pool bar was alright, but the barman kept disappearing for 5-10 mins. If you stand in the right place you can just about photograph someone in the pool with the sign in the background!
We found out on day 2 that there is an exit on the 2nd floor that goes straight into the shopping centre and also provides easy access to Hollywood Blvd.
You really don't need a car at this hotel. There are many restaurants of various quality and price brackets in close proximity. I'll just mention Mel's Diner; not the original (walk down the hill and across Hollywood Blvd), but still a good breakfast experience. 
Trips out can be done by taxi - we went to Warner Studios VIP tour (recommended) and by the metro - we went to a Dodger's game (Dodger's Express (free bus) from Union Square) - or of course walking. The Hollywood things are right on your doorstep and even the Hollywood Bowl is very walkable (up the hill) if there is someting on - we enjoyed the whole experience of the bowl. We also did a ""tour"" - just over 2hrs from LA City tours - personally I wasn't interested in which star lived in which house but no trip to Hollywood would be complete with getting away from the Blvd and seeing the ""nice"" areas
There were a lot of ""bums"" about so probably walking would not be so savoury after midnight.
So in summary good hotel in good location (at an OK price) - we will have to see what Loews do to the hotel",4,4,0,0
"Hilton Dis-Honors
I am a local from San Diego, a commercial real estate appraiser that has worked the largest and most prestigious hotels in the county and a Hilton Honors Member. So when I write about San Diego and the local hotels, I really know what I am talking about. The hotel looks much better from the outside than the inside. It is a disappointment. The lobby is very nice but the rooms are average to below average for the price of comparable hotel rooms on the bay. They a on the smallish side as well. The valet service was good. But beyond this, I have no real compliments.
Let's begin with the booking. I originally when online to Hilton Honors and used my point to book this reservation. The hotel is on the bay, across for Coronado (a beautiful town on the bay and beach). The booking that I made was for a single king size bed with a view of Port/Coronado view. 
When I arrive at the hotel, I get in the Hilton Honor's line, thinking that because I am a member and spend so much in their hotel, that they are going to take care of me. The give me a room about mid way up on the 22nd floor. I arrive at my room and it is a double bed. I look out the window and my view is nothing but railroad tracks, grain silos, large gasoline storage tanks, truck trailers, industrial buildings, lovely ""Logan Heights"" (the poorest and most violent neighborhood in San Diego) and a tiny bit of the bay and Coronado Bridge. To most guests, this is an insult to their intelligence but to someone from San Diego that really know Coronado, this is spitting in your face.You should see the photo that i took out the window. I attached a photo of my view below.
After calling the desk and having the first clerk tell me that they have not king bed left in any rooms. I then demand the manager, threaten to leave (which I now with that I would have) and she suddenly finds a room. We wait another 45 minutes for them to bring the new room key. I call the manager again to complain and she promptly offers me a free breakfast buffet and I accept. The only problem was that she never had the coupon delivered. 
The comedy of error continued. Upon arriving at our new room, after having used the bathroom, the toilet clogs up. It takes another 45 minutes for the janitor to arrive and unstop the drain.
By this time, I am livid. I am at a new hotel, on the bay in San Diego and have wasted my first two and one half hours just messing around with the front desk, management and the janitor just trying to get the right room and plumbing fixed almost missing our dinner reservations. On top of that, I was lied to by the manager that never provided us with what was promised.
There are many hotels on San Diego's lovely bay, most with views far superior to the Port/Coronado view (don't insult my intelligence). Maybe its because I am a local and know what a real view is, maybe it is because i am an appraiser and really know the price and values for similar rooms in the area or maybe it was because as a customer, I felt ripped off. What ever the case, I would not recommend this hotel under any circumstances. It's fraudulent advertising, rude management and poor service did not make be feel like a ""Hilton Honors Member"" but rather like a ""Hilton Dis-Honors Member"". 
By the way, I did follow up with a complaint to another manager about not getting my breakfast buffet certificate. She followed through and got me one. However, when I went to the buffet, I waited another 30 minutes to be seated, yet the place was nearly empty. And when I requested a table with a view, the hostess rolled her eyes at me like I was a pain in the butt and refused to give my a table right by the window, even though there were an number of them open at the time.
This trip was supposed to be a getaway for me and the wife. Thanks for the memories Hilton!!! NOT",1,2,1,1
"Nice Place but MAJOR Housekeeping Problem
Generally speaking, nothing bad about that place if there would not be the cleaning issue. We checked the closed with the mini bar (picture uploaded), so much dust, nobody cleaned here for at least 3 years. We called in housekeeping, giving them the opportunity to check and do something about it. Still the same situation when returning to the room 4 hrs. later. Next day moved to a renovated room, much better but not 5 star clean at all. 
In addition, there was never a time when there was no waiting line at the reception, no wonder when just 1/3 of the counters is actually open. Please do something about these issues its ruining everything!",2,2,0,0
"FFA stay
Rooms were very dirty and needed a good cleaning. The ceiling also needed to be repaired in my room. The service was good but I really felt that the rooms were very dirty and needed a good dusting and cleaning.",2,2,0,0
"Pricey space themed hotel
High price with complimentary breakfast limited to muffins and coffee, very small room, and not overly helpful staff. It may be convenient to Times Square but there are more nicer, much more afforable places accessible via the Subway.",3,4,1,1
"Rude Staff
I've spent my fair share of nights in hotels for work and the staff at this hotel is by far the rudest and least helpful of all. 
First off, when I called to make a reservation for me and my coworker the gal I spoke with hung up before I was finished with the second name. Secondly, they are never behind the desk when you need something (often times I would find them outside taking a smoke break while we waited for help). Furthermore, one of the women snapped at me about not having a package behind the front desk until i pulled up the tracking number found out she was the one who signed for it. Turns out they put large packages in a back room. Finally, I left something behind and asked to have them ship it back to me - I sent a shipping label 4 days before they called for FedEx to pick it up.
The one thing I can say about this hotel is that it is in a great location - otherwise don't waste your time unless you want to encounter rude staff.",2,1,-1,1
"I dont write reviews, but I had to after this...
I stayed there for a week and it was meh. Then when I checked out I had left something behind on accident, some hung up clothes in particular, because I was in a hurry to make a meeting somewhere else. After arriving at my next destination I realized that I had left 2 pair of expensive pants and a dress shirt behind. Knowing where they would be, I called the hotel for them to hold them until I returned to the area 3 days later. They proceeded to tel me that they didnt have them and they were sorry. THIS is unacceptable. They were there and werent reported by their cleaning staff. Their only response was that they were sorry, and they werent going to look into the matter with their cleaning staff. In the end I lost my expensive dress clothes and they handled it by getting angry with ME! Dont trust them because they dont believe their customers. Their cleaning crew steals and dont look into the matters. Go somewhere more respectable.",1,1,0,0
"What a let down.
I am a big fan of Kimpton properties and have stayed at many. They are usually reliable, quasi quirky with a bit of cool thrown in. Unfortunately, this was not the case with the Serrano.
The location of the hotel is what I would characterize as seedy and purse clutching. 
Take a cab and do not wonder outside at night. 
The lobby and the rooms were shabby (not in a good way). Room was clean and servicable but seemed like the wallpaper and carpet had seen better days and would benefit from a cleaning. I would not suggest to take a walk barefoot. Bed was not comfortable and was rather slanted and off kilter. Not really inviting. Fellow floor dwellers left their dishes and other random items in the hallway (used hairbrush anyone? random sock?) I realize this is not the hotel's fault, but when you see these items in the morning and then again on your return in the evening it makes you wonder if the cleaning staff ever really cleans the rooms or the floors.
Mini bar in our room did not work or was not fully stocked. Learned this upon check out when the guy behind us mentioned he had eaten snacks from his. Ours only had drinks- no snacks! Jasper's the hotel bar and restaurant extrodinarily over priced ($14.00 for a simple omlette????). I would encourage Kimpton to cast of this property from their collection as it know has me questioning the reliability of their other properties.",2,3,1,1
"Excellent Hotel in a perfect location, but difficult to find
The Ames is an excellent hotel. Its location is second to none, being right by the Old State House and overlooking the square where the Boston Massacre took place. You can literally walk to most of the major historical attractions and restaurants/bars. 
The hotel is very chic and modern with modern minimalist decor. The corner room king suite was just the right size with a great view of the Old State house. The bed was extremely comfortable and the bathroom had lots of room and a great shower.
One of the nice features consists of a continental breakfast that is included in the room rate. With fresh croissants, pain au chocolat, bagels, fruit, cereal and strong coffee, it was the perfect way to start each of our days visiting Boston.
Now for my only complaint - the hotel has no signs outside with its name. As a result, we drove round the block 4 times before finding it. As a tip, its on the opposite side of the road from the northeast corner of the old state house at the point where State 
Street becomes Court Street. The hotel's restaurant The Woodward (which is very good - a separate review) has its name on the windows, so look for that.",5,5,0,0
"One of Marriott's Best!!!
I am a loyal Marriott client and have stayed at a number of their locations across multiple Marriott brands and this is one of the best. I have stayed at this location several times, before, during, and after the recent renovations and the one consistency has been the quality of service. The same excellent service I enjoyed from the Front Desk Staff, was provided by the staff at the Bistro, regardless of the my visit for food or drink. The new lobby design is very comfortable and accommodating and enables guests to meet people in a warm, friendly environment. The rooms are always clean, and the staff very attentive to requests. The location, as stated in other reviews, is very convenient to all the downtown locations of interest. I highly recommend this Courtyard.",5,5,0,0
"Great Hotel ...
We come to Chicago twice a year for a trade show and stay at this hotel. It is Super Clean, friendly staff, free parking and close to everything! The hotel is old but like I said it is Clean! The only thing I wish is this hotel would allow small dogs :(",5,5,0,0
"Great DC hotel, outstanding service; may be showing a little age?
I stayed here for a business trip and had a terrific time. Service is excellent as usual for a St. Regis. Absolutely spotless rooms, beds are very comfortable, little details are taken care of (soft music playing when you enter). The ground floor lobby room is amazing too. Beautiful decor--feels like you are in a very special place.
I give it four stars because the property is aging slightly and the rooms (esp. bathroom - though not the shower/tub, which is spacious) feel slightly cramped. Nothing that would be a real problem for any guest, but for a premium hotel with premium price, you have super high expectations.
For instance:
- some wear and tear around the elevator banks
- dated bathroom style and decor
- shower spray head not adjustable
- tv screen is somewhat small (maybe 30 inches?)...older LG design, much of the viewable area is speakers and tv frame
- dated tile 
Again a great hotel and one I will stay in again probably, but some details that keep me from giving it full score",4,3,-1,1
"Avoid at all cost
My travel department paid up for this hotel but in any case I would avoid booking here at any cost. You may be lulled into thinking that you are saving $100 or so through its budget offering, but you will risk ruining your whole visit to this city. Try putting a price on that first. My main gripe is that it is run like a budget airline and very definitely the customer comes second. It has that feel of being owned by a private equity company looking to sweat dated assets without an ounce of fresh investment. Good for them but bad for customers. The check-in area is like a fast food counter - I thought it was a pre-check in before taking an escalator to a grand mezzanine reception but no such luck. Once you exit the lifts of this dingy hotel then the feeling of dread and confinement begins. My 1980's style room was tiny, the bathroom was shabby, the air-con noisy, the carpet was tired, the sheets less than crisp, some of the lights did not work and the smell of damp & sweat was off putting. I tried to complain but the telephone did not work. I dialled the external number from my mobile but after shuffling through the options I was dead-ended with voicemail. Adding to the room rage there was no bottled water and this led to a now hilarious trek around the hotel at midnight to look for some. It concluded at a vending machine (hidden on the 3rd floor) where the bottled water had sold out. Even the clubbers in the lift complained that the place was a dump. Breakfast in the extremely ill-lit (what are they hiding?) bar area on the first floor could have been a disaster but somehow the staff and the chef pulled it together. Best thing that ever happened? the feeling of release when I checked out the next morning a whole two days early and booked into a wonderful boutique hotel in a better part of town for a $100 more a night. Never again.",1,1,0,0
"Disaster weekend
We stayed her for a competition weekend for my daughter. The hotel was sold out. 
What went wrong:
1. toilet didn't flush. They ""fixed"" it and we could use it for non solid waste only. Sold out hotel, no open rooms we were stuck.
2. requested a trashcan day one received it day 3. 
3. ran out of towels and the hotel had no clean towels to give us.
4. ran out of hot water, no towels+no hot water=no shower
5. Room never cleaned. When it was cleaned we did not get clean towels. Took some from the pool area.
5. ran out of ice 
6. ran out of tortillias
7. hassled people about drinking their own beer and eating food they brought in the lobby but only had one bar tender and no food. No possible way to even assist their guests but still did not permit them to take matters into their own hands. Expected us to eat in our rooms no one cleaned, over flowing tiny trashcan, and a toilet that did not flush. 
8. Checking people into the hotel knowing they had just told us they had no idea when or if they would have hot water. Watching the desk staff not mention it to anyone checking in to make sure they even wanted to risk it. This was particularly sad because the kids they were checking in were on their way to basic training and this hotel would be their last civilian experience. Luckily by 10 pm hot water had returned. 
Several people from our group checked out and left. 
What went right:
1.They credited several people for one night of their stay so they could go somewhere else.
2. Free wifi 
3. nice free breakfast",1,1,0,0
"the absolute worst part of our vacation!!
My family and I stayed here for 3 nights. The only reason why we stayed more then one is because we didn't want to interfere with our vacation. We left as early as possible and stayed away as long as possible only using the room to sleep and shower. The ""continental"" breakfast was no longer available from our first morning. The cook made breakfast tacos and burritos. They were pretty cheap and tasted great! However, that was the only plus of this place. The housekeeping didn't change the sheets, take out trash or leave enough towels. When I stripped the bed I asked that they change the bedding. They left sheets folded on the couch and no blankets. The bed was still unmade. I called the front desk and complained, and the trash was still never taken out. I had to wipe down the tub before I could even think about using it. Every family I spoke to had to change rooms once they saw their room. The rooms were either still dirty from the family before them or smelled badly of cigarette smoke in a non smoking room. The pictures of this place had to have been taken at another facility or in a staged room. The pool area was very unkept and had beer bottles and other trash left all around.",1,1,0,0
"Born a Marriot Type a family....This would be our ""middle "" child. This is your average Marriott
Born a Marriot Type a family....we have come to expect good things from Marriott! 
The Washington Marriott was OK...well.... it was your average Marriott. Neat, Clean and a decent nights rest. The rooms seem to be on the small side ( surprisingly). 
The one real complaint was ...our bathroom seem like it was made for Ms Frizzles first grade class...yes, unusually small- the sink and toilet were very low to the ground.
The staff was OK at check in ...the usual trained Marriott, but no heart felt, extra ordinary welcome or service.
The valet and bell personnel and and the operations Mgr. were a little more friendly,
Vinceen K was down to earth and helpful the times we spoke on the phone- preparing for our mini family weekend get-together ( Five families at the hotel with others living in the area)..... ( unfortunately the day we checked in she was not around).
The lobby was small but, up-beat and clean, a nice place to relax and see the comings and goings of what the day will bring. 
The Bar area was OK for a drink and dessert as you watch your favorite game with a few friends and family on a big screen, it was comfortable.
I did like the table and chair areas in the lobby that were set inside a open room, a great place to chat with family in the lobby and plan the days events....also great place to sit with your laptop or Nook, free WiFi. 
The pool was nice, open until 11pm and the fitness area was OK, though it would have been nice to have staff visible “every so often” to replenish clean towels, tidy up and available for any questions. 
ATM was available on the property. 
The tour trolley stopped at the hotel in the mornings, but after 10am, you had to go to other meeting stops to board the tour bus (trolley)
There was a Walgreens right next door was open 24 hours....that was great!
We were in walking distance of a few eateries, Potbelly, Mc Donalds, Starbucks etc...
During the weekend we noticed that Washington DC has alot...did I say A LOT of Marriott’s....many in close proximity of each other. 
On our next visit (which will be in a few weeks) we will visit another Marriott or even..... Embassy Suites across the street. ( its nice to have options...and to test the waters)
*** Honorable mentions for the weekend.... 
The Hair Company- (1400 L NW Washington DC) -a few blocks away were great( a few of our young men needed hair cuts....and the shop was a perfect place)
We had a AWESOME breakfast at the Florida Ave Grill located 1100 Florida Ave NE...Now this was real southern cooking “diner” stye at a great price! Breakfast kept us going until dinner later that evening.
We also experienced the “The Carolina Kitchen”.... Exquisite!!!!!!! a must do on the list and a great price!!!! 6501 America Boulevard, Hyattsville, MD( 20 mins out of DC) they also have a location in Largo MD
The International Spy Museum- 800 F street NW",3,4,1,1
"Awesome Austin Hotel
A breeze from the start! Early check in. Room as requested . Comfortable clean rooms. Low noise level. The best way to describe this hotel is SERVICE, SERVICE, SERVICE. Our included breakfast buffet was great. Every staff member was willing and ready to be of assistance. A refreshing way to go about your day. Management at this location, well done. The hotel was close to 6th and Congress. Two fun areas to visit. We didn't feel the 30 extra dollars a day upgrade fee to look at water was worth it. The only reasons I gave 4 stars was the bathrooms were outdated. Part of the business I know, but still yet , dated. Would return for a stay in a heart beat. Thank you. Major props to SWB staff. Thank you!",4,5,1,1
"Bed Bugs! Do not stay here
I've been up all night killing bed bugs (would've left but bf is staring new job in the morning & we're from a different area). I cannot believe there aren't more reviews about this problem!! I'm horrified. If you need more reasons as to why you should never stay here: NO hot water!; the room heater does not work (believe it or not, in mid-July it is a cold, cold night) so I called the front desk and they said there's nothing they can do about it (it's central supposedly - why is there a thermostat in the room then??), they didn't even offer an extra blanket; no amenities whatsoever, not even kleenex or crappy shampoo/conditioner combo, no coffee - nothing!; the area and people are super sketchy and extremely loud ALL night; it's stinky, dingy, gross, and tiny - even the TV is tiny. All this for 80 bucks a night...unbelievable.",1,1,0,0
"3.5 star
Have to say there are many good things about the hotel (service, location, cleanliness, price) and I like the intimate boutique feel....really enjoyed that; however, the hotel could use an update...especially to the guestrooms, hallways and gym downstairs....all looked a little tired; however, the front desk did mention something about an upgrade soon.
Overall a good choice and would return if the upgrades are made.",4,3,-1,1
"Pretty Good Hotel for the rate
Good hotel in a good location. Good rates for the Galleria area. Breakfast was a bit overpriced for what it was. Rooms were nice, comfortable, and made for good nights sleep. Hotel staff was friendly and helpful.",4,4,0,0
"Quiet luxury in a great shopping location
I love Kimpton hotels and this hotel was no different. I had a room overlooking Market Street and at first I was concerned about noise from the street but it was well muffled by the double windows, so it was very quiet in the room. There were the usual Kimpton amenities, bathrobe, upscale haircare products, which was very nice. My room had the largest tub I have ever seen in a hotel room (in addition to the separate shower.) This tub had to be about three feet deep! Nice for a relaxing bath. Not sure how old the hotel is but the architecture on the building (gargoyles, etc.) make for a nice historic feel. The location was great for me. There were many restaurants around the hotel and the shopping was fabulous - there was a 200 store mall right around the corner. The service at the hotel was impeccable of course, the front desk people were very friendly and willing to answer any questions you had, and the complimentary coffee was always ready promptly at 6 a.m. All in all a great stay.",4,5,1,1
"Clinging on to it's past grandeur!
Stayed here for 1 night as part of a tour of the USA. After hearing about the history of this hotel I was looking forward especially as the hall/lobby etc looked lovely and grand. However, when I got to the room I was very disappointed. This hotel is living on it's former glory and the fact that this hotel is classed as 'old' for the Americans. This hotel could've been updated whilst still retaining it's history however it hasn't been done at all. The rooms were large and had high ceilings, with a rubbish heater the room was cold. Included 2 dbl beds, desk area, a chair and TV. Large room but very cold and dated. Lack of lighting in room was frustrating. Bathroom reminded me of a public toilet, dirty and cold tiles and generally old and dated. The hallway was a disgrace, carpets were ripped and taped down (there was a sign saying they were updating all these). The public toilets in the hotel were like something you'd find in a service station! Compare this to public toilets in a Hilton or another large brand hotel. 
Had to pay for wifi in hotel. Went to the business centre to try and pay as you go but this not an option, still had to pay full price (according to the receptionist). I could print my boarding passes for free though. Gee, thanks! 
We ate breakfast in the hotel. We were taken to our table and left with menus.....a couple on the other table had to tell us how to order etc as nothing was explained to me. I went ot get a cereal whilst my friend waited for waiter service....10 mins later she got up to find a waiter to order. Pancakes were just ok. I was charged for 2 cereals...didn't complain as I couln't really find anyone to complain to and we had to leave. We left our money there and departed. 2 people were at the front desk of the breakfast area and neither asked if eveything was ok or wished us a nice day. All suited and booted but no clue!! Same as the hotel. Dated grandeur. 
Didn't explore area myself but others on the trip were very surprised at how run down the area was. 
Second visit on this trip to a Millennium hotel and out of all the hotels I stayed in on this trip these two were the worst. Wouldn't stay here again.",2,3,1,1
"Low budget feel for high budget prices
Ok, I'll be the first to admit that paying $400/night makes me think I'm going to get a few perks. No. The only benefit of this hotel is it's location - near Time's Square but not close enough that the noise bothers you. 
Customer service - could be better: I had to catch a red-eye so I didn't get to the hotel until 1am. There isn't a doorman per se, so I had to wait patiently on the dark street until the employee spotted me and opened the side door (they turn off the revolving door to keep out the miscreants). When I approached the front deks to check in, the front desk lady was chewing out some poor delivery guy because he didn't know which room ordered the food he brought. Apparently, the hotel doesn't like to call the room to let ppl know that their food is in the lobby for fear of getting fussed at. 
Food: No room service...did I mention this place was $400/night and *up*? There's a few shelves to the side of the front desk where the hotel charges $5 for a bottle of water. PS - most of the resturants in your immediate area stop delivering around midnight (is this nyc or ohio??).
Infrastructure: The rooms were reasonably sized and amazingly quiet. This is the only gold star I can give this place but the hotel overall seemed cramped. It was as if Marriott tried to squeeze one of their regular-sized hotels into a 2 x 2 foot box just so they could claim the ""Times Square"" locale. Frequent travelers will know what I mean....
I was trying to be ""near the action"" without being *in* the action, that's why I chose this hotel. I feel I could have had a much more luxurious stay elsehere for the same price. FYI - Bryant Park closes to build the ice rink in mid-October. I brought my dog thinking he'd have a nice place to run and frolic...alas....",2,2,0,0
"Great boutique hotel!
The Dana Hotel was such a great find in Chicago. We chose the hotel based on the price & location. But, the details and extra service made the whole weekend really memorable. 
We booked the corner king room. It is a competative price. I requested a nice view, so they gave us the top floor with an unbelievable view! Because of my work, we had to make a couple last minute change including date and check in time. Mary Arcuri and the hotel staff not only make these requests easily, but in a very friendly way. 
The room was clean, modern and exactly what we were looking for. Because of the great location, we were able to walk to all of the great shopping, restaurants and activities (Millenium Park, Magnificent Mile, Navy Pier, Art Museum, etc). 
I cannot wait to return to the Dana Hotel. Thank you for a great experience!",5,5,0,0
"Nothing special!
This hotel is somewhat hard to locate. Hotel offers self-park (Bad first impression). Check-in was fast and easy. Nice staff. Hallways have nothing special to them. Dislike the carpet. we had a room with two double beds. ROOM IS VERY SMALL AND SO IS THE BATHROOM!!!!! Nothing special about the room. We did find some dust on the A/C unit. Being next to the riverfront I was hoping to see the river. Went to open my curtains and to my surprise I see nothing but the other side of the building and other guest rooms. No VIEW of the city or river. Called the front desk and asked to be moved. They informed me that they were sold out for the night and we unable to move me. I went online to verify so and found this to be not true. I put in that I was looking for 5 rooms and this hotel came up and give me the option to book another two double bed. Hotel was not able to please me as a guest. Other then that hotel was ok. Like I said nothing special. I do not plan on staying here again. I must say that the beds were great. I did sleep like a baby.",2,2,0,0
"The worst run hotel ever!!
We were in Washington DC for 8 days and stayed at this hotel. The first day they put us in a room next to an elevator. I went back downstairs and asked for another room. This room was a handicap room and we could not hang our cloths because the closet for three feet high. They finally gave us another room which worked. Four times during the stay we had to go back to the counter because our room key did not work. The elevators are slow and you have to complete with the whole staff to use the elevator. Now the go part, there are dogs everywhere. I like dogs, but who brings their dog on vacation with them? They charge for wi-fi so everyone goes to the lobby for free connection. The furniture in the lobby is something out of a quick buying trip to the salvation army store. The best thing is just stay away from this hotel and use the Hyatt across the street.",1,1,0,0
"Not the worst, Not the best.
My friends and I are college students who drove from Knoxville to Memphis for a Jack White concert. We decided to book this hotel because it was relatively close to Beale Street, and wasn't especially expensive. We stayed on a Tuesday night, so it was very quiet. When we got there, they initially gave us two rooms with a king sized bed instead of two rooms with two doubles in each. The staff apologized and switched our room without any problem. We also locked our key in our room, so we got an extra without any problem.
We didn't use the wifi. There was no free breakfast or anything, but we had planned to go to Gus's World Famous Fried Chicken anyway.
Pros: The rooms really weren't that bad. They were clean and relatively nice looking. The bathrooms looked very new and very clean. The hotel staff was friendly. The drive from the motel to Beale Street was very short.
Cons: Much of the parking lot was being redone, so we couldn't park directly outside of our room. The pool was empty; the pool, ice machines, and vending machines probably hadn't been used in years. The front lobby was being renovated, and the hotel was for sale. It wasn't exactly in the greatest area of town, and the next morning there were some sketchy people lurking around. Only one room had a mini fridge and microwave in it.
Overall, I would say for the price, it wasn't terrible. If you're a college student with some friends staying the night after a concert drinking a few beers and partying a little bit, go for it. It's probably ideal for a stay for more than a night or so, and not really a family place, but the hotel could be a lot worse.",2,3,1,1
"Great hotel, great location
I stayed 2 nights at this hotel and it was a great experience. Nice room, friendly staff, great service. Location is excellent, walking distance from most of the main attractions in Chicago downtown. Internet and breakfast included, Internet was good but I think breakfast is their only weakness. Didn't like it. But overall, it was a great experience.",5,4,-1,1
"Average Hampton Inn
The Hampton Inn brand continues to offer the same amenities across the USA. I did not see cookies at check-in, and rooms were large but very modest. The rooms did not have some of the amenities that I've come to expect: microwave, refrigerator etc... 
Very close to La Jolla for going out in the evening and very easy drive into downtown San Diego. 
It is very close to the Marriott, a very simple minute walkover from the Hampton. I was attending a conference at the Marriott but did not want to pay the price for the rooms. Hampton was much more affordable. So, if you are looking to save on the room fee this is a good alternative. 
Breakfast typical Hampton Inn and was fine. 
Rooms are clean. 
Free wi-fi
Views are not available really... highway on one side, other hotel on the other. 
Next to a Taco Bell and there is a Mexican restaurant w/in walking distance. 
If you have a car, there are many options for food about 2-10 miles away.",3,3,0,0
"Excellent stay
My wife and I visited for a weekend and had an excellent visit. We were able to book a room at a very fair price, and our expectations were appropriately modified (i.e., we weren't paying $500 a night for the room, so we expected modest digs). Actually, put that way, our expectations were exceeded.
A few specific points: (1) we were in one of the smaller rooms and the room is, in fact, pretty small, but it was fine and we had an amazing view of the Empire State Building; (2) the room's style is a bit power 80s-90s and so feels a bit dated now, but functionally everything worked (and, yes, there were two robes), and the room design was quite efficient for maximizing the use of the area of the room; (3) the staff was very friendly and attentive; (4) one of the best aspects of the stay was the free breakfast on the penthouse floor: the food was great (excellent OJ and coffee, good pastries, yoghurt, cereal etc.--- not a full hot breakfast but certainly ample) and the penthouse area is really excellent, great view and well laid out; (5) because the hotel is small, there is some noise in the corridors and the elevators are older, smaller and slower, but really not a problem.
So, if you go expecting this to be the Four Seasons and looking for things to complain about, you will be unhappy. If you go expecting good service in a somewhat older building and can manage to get along with your roommate for the weekend (my wife and i did fine, thanks), you will have a great time in midtown NYC.",4,4,0,0
"Good Value
Hotel is on the lower end of the market, but it was a good value for the money spent for the time we spent there. The breakfast was ok, but you are getting what you are paying for. Like most hotels of this values wall thickness is ok. Clean and a good stay for the weekend.",4,3,-1,1
"Different but Disappointing
This is not your typical airport hotel. It's modern, it's happening and it's cool. Unfortunately, these ingredients don't always translate into a great hotel experience. Starwood's W Hotels established the benchmark for this category and others have followed with varying degrees of success. And while the typical W Hotel delivers unexpected design elements and quirks, they do it with quality and a high level of comfort. The Custom, however, seemingly does everything on the cheap. The lobby is boring with plastic furniture. The elevators are small and often crammed with hipsters. The rooms are unremarkable and bland. The air conditioning is inadequate. The platform beds are supremely uncomfortable. There's no closet per say. And the bathroom is very basic to the point of being offputting. For example, the dark blue enamel painted bathroom floor is all too reminiscent of a public bathroom. That's the last thing you want to be reminded of when you are using a ""pay"" bathroom. Very disappointing.",2,2,0,0
"Great hotel
Booking in effortless. Room very comfortable with safe and very clean. was a bit concerned re noise on previous posts stayed here for two nights had absolutely no issues. Very central location was the first time we have been in San Francisco and would definately stay here again. felt a good safe neighbourhood. only thing i would do differently is to ask about car parking, we parked close by and were charged 70 dollars for the two nights and on checking out i believe i saw validation parking tickets that we were not made aware of for a less expensive rate. Overall good experience and would stay here again",4,4,0,0
"A good place to stay in Phila.
Stayed here one night this month. Room was comfortable; price was quite good for Philadelphia. Breakfast was OK though the breakfast room is a bit small for a hotel of this size. The only bone I have to pick is that they charge extra for parking ($ 23) even though they say their lot is large enough so that all guests can park.",4,4,0,0
"Service and Managment leave much to be desired
Recently experienced a first and last stay at this property. Poor service followed by lack of responsivness to service issues from the staff and manager, Chuck Schuringa, cut what would have been a 2 night stay to just a 1 night stay. Request for a copy of my statement via email after during check in was not fulfilled and it has taken multiple calls and encounters with staff who could care less (including Mr. Schuringa) before the request ever made it to the only person/department in the hotel able to respond to such requests. After several hours still waiting on a response....",1,2,1,1
"basic but more than adequate
rooms are basic but clean, and my room was a reasonable size(compared to others i've stayed in..). staff were friendly and helpful, the free wifi was a bonus! 
it was a bit noisy occasionally so i'd probably give it a miss with young children. 
great location - the navy yards are quite pretty, and its only a 10 min walk over the bridge to boston city. 
i loved boston, and i would stay at this hotel again.",3,4,1,1
"""O.K. stay""
I have stayed at this hotel January 24-26, 2012. The location is excellent, close to sights, restaurants, central station. The hotel was going though renovations. I have stayed in one of the renovated/updated rooms and it was O.K. but I would definetely say a substandard for Hyatt. I did not find the staff friendly at all. The doorman not once even ackowledge me and the front desk staff (during the check-out) was borderline unpleasant. The concierge was nice and provided good tips for a running route ( which was superb!!!!). If I was going to stay there again it would only be because of the location.",3,4,1,1
"Nice for airport layover
My family stayed here because we had a early morning flight at the end of our LA trip. Check-in and check-out were quick. Staff were friendly. Very clean hotel, room was very big.",5,4,-1,1
"Classy Hotel in a great location
Really enjoyed our stay. Great service and professional staff. The location was great especially when we started exploring the neighborhoods of the hotel. Instead of going towards Time Square I recommend to go the restaurants around 3rd Avenue. 
The lobby is quite amazing and the bar with the piano player is a lovely place to relax in the evening. The bar staff recognize every guest which makes you feel very welcome. 
Sadly the airconditioning in the rooms is not very good and even blasts out hot air during the night. As you couldn't open the windows the rooms were very warm in the night. But that is my only complaint. Everything else was great.",4,5,1,1
"FANTASTIC DOWNTOWN CHICAGO HOTEL
First I would like to thank Hilton for the great upgrade to the executive floor -lakeside room! That was awesome! The room was very clean and updated nicely. We had two bathrooms and two double beds. The bathrooms were spotless and smelled fantastic. ( I think it was the soaps and shampoo that left such a good smell) The beds were doubles- so very, very small for two adults, but we managed as there were 3 of us. The beds were very comfortable and the bedding excellent quality. ( What you would expect from a Hilton!) 
The free access to the 8th floor health club was a very nice surprise and my son said it was the best work out room he has ever been to while traveling. He said it was huge and even had a running track- modern updated workout equipment and lots of them!
The 57.00 dollars was worth paying for valet service. We at least knew our vehicle was secure and would be safe for the overnight. The valet guys were very nice, efficient and when we called for our vehicle to be brought up in the morning it was waiting for us when we got there. Parking fees are ridiculous in big cities - so bite the bullet and pay the extra money and sleep peacefully knowing your car won't be stolen or stripped down. 
Front desk was very friendly and nice- their smiles were appreciated after our long trip in rain, fog and stand still traffic on the Chicago interstates. 
The only 2 negatives were the very thin walls - we heard the elevator every time it reached our floor ding and heard every inconsiderate group of guests that just had to talk while walking to their rooms at 11pm at night. I swear it wouldn't kill anyone to walk quietly to their rooms and shut the door without letting it bang - but I have yet to see it or should I say ""not"" hear it.So my advice would be take earplugs to get a good nights rest.
The air conditioning was slow to cool the room- when we checked in it was 73 so we turned the thermostat down to 70. It took almost 7 hours to cool it. So I would hate to see how it does on a sweltering hot day in the 90's - as the temps were only in the 50's when we got there.
We would stay there again - happily when going to the Chicago downtown area!!",5,4,-1,1
"Less than I expected, on a number of fronts
Ok, let's start with the positives - the location is good, the outlets in the room were plentiful, and free wireless saves you $30/night if you have several devices to connect. Now, for the longer list of negatives - the door on my room wouldn't shut properly and had to be slammed shut, the hallway smelled, the fitness room is small, the room was pretty dingy, the breakfast was horrible...almost inedible...and they forgot to bring the coffee that I ordered. Finally, there is someone who comes to your room at incovenient times to offer you more coffee and tea servings, but they only have green tea. I asked for regular tea, they said yes, it never came. Same thing when I asked for someone to fix the door. Bottom line, it really isn't a great place to stay, and there are many better in DC.",2,2,0,0
"Busy and Huge
We stayed at the Hilton Chicago while visiting our daughter for Parents' Weekend based on location only. It was located a block from her residential college housing. The hotel looked nice based on browsing the website. When we arrived, we didn't realize how HUGE it was. There were lots and lots of people milling around and it was very busy-we had to search for the front desk to check in. We felt very much on our own-no personal service whatsoever. No one even asked if we needed help with our bags. We decided to add another room since our other daughter decided to join us. We were given a another executive king room, and upon entering our room, were very disappointed. It was very strange-the room was huge, with a living/sitting area on one end and the bed on the other. The strange thing was that the bed came out of the wall with only 1 mattress and was very close to the ground. The bathroom was tiny-1 sink and a shower only. Definitely not room for 2 people to be in at the same time. We did have a nice view of the Lake though. This hotel just wasn't the place for us. Way too big and impersonal. There was a decent breakfast buffet that was included in our room rate. I don't think we'll be staying here again.",3,3,0,0
"Great hotel but extremely rude check in experience
I was able to take a rare weekend down to celebrate my best friends fiancée birthday. We were only spending one day down in San deigo so we were ready to have a great time. I was initially impressed with the look of the hotel. I walked up to check in and was treated by an extremely rude person at the front desk. I asked a few simple questions about the hotel and the charges to my card and every response was short and made me feel like they were stupid questions. I wasn't going to let her ruin my day because it seems like she was a in happy person. We ending up having a good stay but would think twice about going back. For me the people I interact with are as I portent as the hotel.",2,1,-1,1
"the room
We enjoyed our stay but the rooms need to be updated and the mold needs to be removed. I believe the latter is an age problem.",3,3,0,0
"Made the Trip Perfect!
We were there for our son who was graduating from Harvard. The times that we needed direction for places to eat, where to catch the train etc, the staff was more than helpful! We had to ask them for info many times and they never treated us like we were a problem. They were so kind. The rooms were fantastic! The area was wonderful too.",5,5,0,0
"They used a 'bait and switch' rate on me.
I found a special rate for this hotel posted on Craigslist. I made my reservation with the hotel directly, and when I checked in, I wasn’t sure if my job would require me to be here longer than two weeks, so I paid for a 2 week stay, plus my pet fee, and housekeeping fee. I initialed the rate for my stay, the total amount, signed the folio, and received a copy of the folio for the prepaid amount.
Four days into my stay, I noticed on my bank account’s site that I had been charged the entire rate again, and went to the front desk to figure out what was going on.
First, the front desk rep told me that when I checked in, I was only charged for the first week, which I knew wasn’t true because my folio showed the exact dates for the amount I paid, which were two weeks. There was no manager on duty, so she had to call the manager and had her on speaker phone.
The manager tried to tell me that for the rate I received, I needed to be there at least 30 days, so that’s why they needed to charge me double, even though I was only going to be there for 2 weeks. I told her that was ridiculous and that they should have explained that to me before I checked in and paid for the room. They should’ve explained that when I made the reservation with them, especially since I called them directly, as instructed on the Craigslist ad.
If they were going to charge me double, I could’ve found a much better rate at a different hotel in the first place. I always search for the best rates I can find, and I feel that if you do not want to offer the rate, then don’t post ads on Craigslist or any other site. I mean, this whole fiasco was like a ‘bait and switch’ scenario, if I’ve ever seen one.
I was very very upset with them and they just couldn’t get it through their heads as to why this made me so upset.
Any guest who has to pay in advance for their room like you do at Extended Stay hotels would be very upset if when you check in, you are told you are paying one rate, and then while you are there, they decide it’s quite all right to just charge you double the rate that you agreed to and initialed on your folio when you checked in.
Not only that, but the manager and the lady at the front desk acted like it was not a big deal that they charged my account double, as though I was just going to be stupid enough to say okay well you all can charge me anything you’d like. I truly felt like I wasn’t the first person with whom they’ve played this game. 
I can honestly say I haven’t been treated that badly by a hotel in a long time, and I will not use Extended Stay Hotels for my travels, nor would I recommend this hotel to anyone.",2,1,-1,1
"Okay place. Overcharging on internet access.
Comfortable and reasonably priced. Well located for restaurants, Metro. A little short staffed--usually had to wait in line to ask anything at the front desk. Watch out if you have multiple wi-fi devices--$12/day EACH.",3,4,1,1
"Not a nice place
I recently came to this hotel because a member of my family need care at the MD Anderson Medical Center. The room on the 10th floor was dirty, dark and dingy. First, the sheet on the bed was tattered and had a blood stain! The bathroom toilet was filthy as was the vent over the bath tub. The small freezer was full of ice and could't be used. I did change rooms the second day of the trip. However the second room wasn't great either. The bathroom sink was stuffed up and the room wasn't cleaned until almost dinner time. My famllies room wasn't much better. They also had poor housekeeping service.
The business center's printer wasn't working either. The hotel has three elevators, and most times only one was working.
Clearly this hotel needs renovation and maintenance. Houskeeping should be checked by a manger after each room is cleaned. I will consider other options when I travel in the future.",2,2,0,0
"Something needs to change..
The staff was all over the place, and not in a good way. There was construction, loud at that. It was rainy, a staff member suggested asking the front desk for an umbrella, which I did. He was a jerk about it because I didn't know my room number, I had my key, my ID. Once I came back to the hotel, the umbrella was completely soaked. I asked the door guy where Ishould return the umbrella, he said yes, but i'll get charged for not giving it to the front desk. 
Another patron was laughing because it was obviously funny. I took the umbrella to the front desk and they gave me a wierd look, I just told them I was told to bring it up. The next day, they told me I was charged for the umbrella for not returning it. 
ARGH!!!
The maids did a great job cleaning, but I did find a huge long hair in the shower. YUCK
There are other hotels that offer more, such as a hot tub, not just an excercise room with 5 pieces of equipment.
Once I walked away from the front desk, they always laughed as I left. It could be anything, my bunzel, my walk, my voice, I get that from my friends, I shouldn't get that from the front desk!!
I rented a movie, it was blurry!!! the tv was in HD, the movie was not, even at that price.",2,2,0,0
"It's for really good rest
It was our first visit to NY and it was wonderful that we could stay at the center of Manhattan. The room was comfortable and very useful was kitchen. The price is reasonable. And what is very important - very friendly and helpful staff. I hope that my next visit to NY I’ll stay here again.",4,5,1,1
"OK hotel in a great location
As a hotel, it's pretty much a standard Hilton. Nothing wrong with the rooms, cleanliness or service but nothing standout. The one big negative that did stand out was lack of wireless internet in the rooms. It's amazing to me that a hotel in this price range would not have in-room wifi in 2012.",3,3,0,0
"Stayed here for dance convention
This is my third time staying at the hotel. The rooms and bathrooms are a little crowded. The parking is expensive. From others in my party, the restaurants have slow service. We asked for a refrigerator in our room to keep breakfast goodies on hand. I think all the refrigerator rooms are far from the elevator. A staff member was very helpful with ordering pizza for delivery. She had good recommendation and food came quickly. Starbucks line is long. Valet service can be very slow. I could not seem to control the air conditioning unit in the room. It was always on no matter which button I pushed.",3,2,-1,1
"A pale imitation of its former life.
This has turned into a very sad hotel based on my prior experiences. I first started staying here in 2005 as I had business once a month in NYC for two years. Then, starting about 2008/2009, the service and quality of this hotel began to deteriorate. Before this recent stay, my last visit to the Hilton NYC was in Sept 2011. Sadly, things have gotten worse and I can say with confidence that this was my very last visit
At check-in, Bob, the original desk attendant, couldn't seem to find a room on a higher floor. Diana (or Diane? - a manager) took over, but the entire process took 20 minutes as she had some issues, as well. Why they had so much trouble finding a room, I'll never know. Consider that I arrived at the hotel for this 2-night stay a little before midnight on the first night. In the last few years, check-in has been extremely challenging and I can never figure out why.
The rooms have not been updated since forever and I was told that the carpet has not been changed in 10 years. In a conversation with the General Manager (Mark) in Sept 2011, I was told the renovation was to start in 2012. In my discussion with Mark on this visit, the renovation has been pushed to late 2013 or early 2014. (In other words, because of budget issues, it may not happen at all, which tells me that Hilton has no immediate plans to invest in this property and as such, its resting on its laurels based on location and size.) My carpet was dingy and dirty; the wall paper was old and outdated (think 1990's); the room door had dents; the furniture was beat up; and they have removed the coffee makers from all the rooms as well as the mini bars. (I could not care less about the mini bar, but having the refrigerator was a plus for cool bottled water.) My shower control didn't work; nor did the bathtub drain. Maintenance was called and Arnie fixed both issues in no time at all. As a Hilton Honors member, there was no bottled water in the room and it never showed up even after my conversation with the General Manager.
The bed was comfortable and clean (no bed bugs); the bathroom was clean; and the towels were thick - the only thing that was pleasant about this stay. I didn't bother with breakfast in the lobby restaurant based on my Hilton Honors membership. I used to be a Diamond member (now just Gold). Even though Golds and Silvers are not allowed in the Executive Lounge, I ventured there, anyway, on the second day, and was able to get in, but it's no different than a few years ago: same tired finger food and overrun with too many people along with too many unruly and rude kids. Keep in mind that this hotel is big and crowded. The lobby is always loud and busy and overrun with people; and during peak times, you have to queue up for the elevators.
The location of the hotel has been the main draw. If you want a hotel with a great location; overpriced, outdated rooms; and poor customer service, then I can recommend the Hilton NYC. If you've never stayed here before, you might think it's a great place. Sadly, it's a pale imitation of its former life before it became lazy in terms of service and the quality of the rooms. In the last few years, I've explored other hotels in the area and while this was a favorite hotel a long time ago, I've moved on. There are other (better) options at this price point. I would describe the Hilton NYC as an upscale and overpriced Hilton Garden Inn (though, there's a much better HGI on 8th Ave.)",2,2,0,0
"An airport hotel that serves it's purpose for short stays
We hitched a ride to the hotel from Galveston for the night as we had an early morning flight the next day. Check in was easy and we had a fairly large, clean room. I didn't care for the setup of the bathroom (sink was outside, not much space around the toilet, and the shower enclosure was transparent and didn't fully close). The breakfast the next morning was very continental (the lights in the kitchen won't turn on before 6 am) and we didn't have any issues with the shuttle, though it seems others have (also the shuttle doesn't leave before 6 so if you have a very early flight you may want to look at other places). 
Overally there was nothing particularly bad or memorable about our stay.",3,3,0,0
"Nice room, great service
Would stay here again, checked in late, had an early flight, staff was just great and friendly. The room had a very nice layout and the sleep number bed was a bonus. The lobby is new and had coffee for my 5am shuttle. Great shower head in the bathroom, nice towels. The bar / resturant was finally designed for solo travelers, bar height seating,(not at the bar) looking at the TV, comfortable chairs by the TV, and regular tables. Shuttle was on time and driver was very nice. Person who check me out at ""O dark thirty..."" was very friendly. 
Although very close, you really cannot walk to the airport with your luggage.",4,4,0,0
"Excellent hotel - great value!
Just got back this morning (jet lag kicking in so excuse spelling mistakes) and had a really nice stay in this hotel for 4 nights.
Concierge and Doorman very polite and helpful. The Receptionists are a bit frosty but you only have to deal with them once when checking in. One of the Concierge guys was called Joey and he was REALLY polite, helpful and knew the area well. It was never a problem for him to give us directions or advice.
Room was not as big as you'd normally get for the price but it is in the middle on Manhatton. Size worked well though - well set out to make use of space. Room was very clean and the bed was easily the most comfy we've ever stayed in. Nice big TV too with lots of channels. Iron and ironing board also available in the room.
Hotel is in a great location - close to Central Park, a Subway line and it's walkable to broadway (20mins). Taxi to Broadway is about $6-8. Central Park can be walked to in 5 - 10 minutes. Lots of great shops on 57th and within a couple of minutes walk - Apple, Bloomingdales, A&F, Nike Town etc.
Overall a very decent hotel and we will stay again. Only minor gripe is the bottle of water in the room for $7.... They're $1.5 in the pharmacy just round the corner.",4,4,0,0
"Tough Place to Stay
The staff is very nice (the only reason for the 2*) and it is very convenient but that is all I can say that is positive. This is an old hotel that is very much in need of an update. It was rated 3 1/2 * by Priceline and I just don’t see how. Stay for convenience only (and don‘t pay too much), no other reason to come here or you will be very disappointed.",2,2,0,0
"The staff has no idea of what's going on
I was all too excited to stay at this ""Jetson"" like hotel, all to find out it is really like an Ikea hotel, everything was so small, the bed was uncomfortable, and while it does look modern and has great features the service was terrible. Non of the staff was sure about anything, so my questions went like this ""Is the rooftop open?"" the response I got, ""no"" it is closed for an event"" I said that the guy downstairs told me it would be open to guests as well, I got oh yeah that is true. and this went on all night. Also the alarm went off in the middle of the night and security got on the loud speaker and told people to go to stairwells and then false alarm and then back to evacuating, like they had no clue. this was went on from 12:45am til about 1am. So annoying. Th food in the little restaurant area to the left of the 4th floor has he driest wings I have ever eaten, they were not fresh at all. I was so disappointed :( Oh and it took me like 10 minutes to figure out how to turn off the lights in the room.",1,1,0,0
"Good value for an overnight stay
This hotel is in the industrial area. Not too many restaurants open pass 7:00 pm. However, they offer excellent help and the room is clean and nice. It is only around 8 km away from Seattle down town. The continental breakfast is quite adequate for your start of the day.",3,4,1,1
"You get what you pay for
Overall cleanliness was bad. Bedding and towels were overused and stained. They did not change the bedding, just made the bed. Did not do wake up calls. Half the lights didnt work in the room. Shower was dirty and clogged up.",1,1,0,0
"Location OK, hotel nothing special
Decent as far as location to walk to various OTHER locations but thats it as standard rooms are cracker boxes and the hotel bar was lame.
About 6 a.m. we awoke to the smell of EXHAUST fumes in our 7th floor room. Our room was located above the alley and the nauseating fumes literally woke us up. When we tried to turn on the room fan (as we didnt dare open the windows) nothing worked: no fan, a/c or heat. It was then we realized why our room had a free standing a/c unit. However, that didnt work either. Called front desk to see if there was a main power stich for unit but communication with staff was difficult. Finally requested maintenance asap. Nearly 30 min later someone FINALLY arrived and got the unit going so our room air could circulate. The exhaust fumes were still sickening so we got dressed and got out as soon as possible. Great relaxing vacation stay - not ! 
At checkout, when the exhaust smell was mentioned to the desk, indifference was all we experienced.",3,2,-1,1
"Dirty, worn out, and generally not nice at all
I travel quite a lot and do not expect much, but this hotel was perhaps the worst I have ever stayed in. I understand that some floors are much nicer than others, but the 3rd floor room was dirty, with loads of stains on the carpet. The hall was also dirty with yet more stains. The linen looked like 10000's of people had used it. The beds were uncomfortable. I came back from staying there for 2 nights and had to both shower and wash everything I had taken. NYC is a hard place to find a cheap hotel, but I paid almost $700 for the two nights - which is shocking. I recommend all fellow travelers to avoid this hotel. Yes, it is a great location and seems popular with holiday visitors, but frankly you can find better - cleaner - places.. And please Hotel Pennsylvania invest some money in your hotel, the location is something amazing and your history should mean you take more pride !!",1,1,0,0
"Don't Plan a Function There - Worst facility in 23 years of function planning
Had a function for over 300 attendees. The facility and location is a positive. But so many negatives that it was the worst facility in over 2 decades of planning facilities - based on attendee feedback on the facility:
* $10 per drink?
* $50-$60/night parking
* Changing function layout without discussion or notification
* $90 pp for buffet of simple finger foods and running out of food when the same hotel has all you can eat buffet for $38!
* Unilaterally changed layout of food table to suit their needs but caused a traffic jam for our attendees.
* When event planning staff went to meet with hotel to arrange 500 room nights, charged $14/hr for parking.
* Event entertainment was not comped and cost $73 for 2 hrs.
* Attitude of ""let's gouge these folks for everything we can squeeze out of them.""
* This was not nickel-and-diming, it was $50-$200-ing us to death.
* I would never plan a function or event there.
Would have been even with the Hilton in Chicago due to their price gouging (prices for rooms are higher at ""convention rates"" than if you just tell them you are a tourist in town because of the Convention bureau), but the Nikko was a repetitive burr which topped the Hilton Chicago. If you are an event planner or planning a wedding, it was so messed up that it would be cause for being fired or create a divorce. The hotel was notifed and feedback provided.
As a tourist, perhaps it would be ok, but for the price gouging for parking, taxes (all SF), drinks ($10 for wine, $4 for water, really? No really!) The location is good and the lobby area is pleasant. Just don't plan or attend a large function. Oh yes, thanks Hotel Nikko for not telling us the ""King Room"" that was reserved months in advance is actually 4-6 feet smaller than the regular rooms. We put up with it but it was very apparent that we were cramped more than most hotels, especially for $200. I've stayed at other hotels in SF for $150 that were a better value.",2,2,0,0
"Avoid this hotel!!!
This hotel is not downtown!!!! It is across the river and there is nothing within walking distance. The rooms are nicely appointed and clean, however cars were broken into each evening we stayed there. We will never stay here again, it is worth paying a premium to stay at a real downtown hotel.",1,4,3,3
"Convenient location and value for money
If you are expecting 5 star accomodation then go elsewhere but if you are expecting good value for money with friendly, helpful staff in an excellent location then go here. Nice safe quiet neighbourhood with subway on doorstep and Times Square 10 minutes away, whilst Central Park is only a 10 mintes walk. Rooms are adequate size with good air-conditioning and cleaned daily. Overall enjoyable experience",5,4,-1,1
"Good value, nice hotel
This is a nicely appointed hotel with friendly and helpful staff. We've stayed twice and the only problem we had was a very noisy neighbor, but we were moved immediately when we complained. The free cocktail hour, cookie buffet and breakfast are nice touches. A shuttle service to downtown attractions would be helpful. In Houston's 100+ degree weather, walking even more than a couple of blocks is certainly not appealing.",4,4,0,0
"Is it worth it?
The Library Hotel has a done of fabulous reviews, so I decided to take a different approach. No matter how you slice it, for a lot of us $400 a night is expensive and we do not pay those kind of rates lightly. It proved to be worth it, however, for several reasons: 1)I waited to stay here until I could split the cost with someone else 2)since we had a hearty lunch, the 4 to 6 happy hour served as dinner (which saves one a LOT in New York City, 3) the location is wonderful for walking to a number of sites that one is going to want to see. 4) if it's toward the end of your stay and you're tired and ""touristed out"" it's a good place to simply stay put. Getting snazzy coffees all day for free isn't bad either (yes,lattes, capuccinos, etc.) They also have the NYT and other newspapers in the reading room. It's a lot for your money!",5,2,-3,3
"Perfect for us!
I took my parents for a break in May and stayed here. We had a lovely room with 2 double beds, looking out to Alcatraz. Location could not be better, everything is within walking distance- Pier 39, restaurants, shops, cable cars, street cars, bus tour pick up points ect. The staff at the hotel were really helpful, the breakfast is fine, yes it was difficult to get a table at the weekend- so I would get up early if this is important, but worst case you can always take it back to your room on the trays provided. The room was really spacious and kept very clean. I would definately stay here agin when I return to San Francisco. We did did several of the hop on/ off bus tours which were really good, Alcatraz was unmissable and we also went to Yosemite for the day- it was a really long journey, but it is just spectacular.",4,4,0,0
"Great hotel & staff, terrible location
Since I was not familiar with Seattle, the descriptor ""Lake Union/Downtown area"" led me to believe that this was in/near downtown. It is not. Rather, it is a $7 cab ride from downtown. The streets are torn up with construction for blocks around the hotel. There are no shuttles to downtown or to the airport. 
The rooms are great, large, clean, great amenities and comfortable. The staff is very professional, taking extra steps to ensure everything is done to satisfy guests. The rates are somewhat less than other hotels because it is off the beaten path. I would not stay here again due to its location. While there are a couple of restaurants nearby, they are horribly expensive. The breakfast is great and has a lot of variety.",4,4,0,0
"Quirky and Elegant
This property is the perfect stay when in Austin. The grounds are beautiful and include a relaxing pool area, dining nooks, lovely lighting and fun music. Speaking of music when checking in take advantage of the record album library. Each room has a phonograph so you can lay back and enjoy some retro tunes. The bar serves up interesting drinks and snacks. We were in room 8 and enjoyed a good view of Austin and a private balcony. The check in with Eric was fast and friendly. I wish we had been able to stay longer.",5,5,0,0
"Sadly our room had roaches
My mother and I booked six nights in a deluxe double room at The Lucerne Hotel because of the recommendation of friend who had stayed there several times. I checked it out on Tripadvisor and saw that they had good reviews too. Sadly my mother discovered a small bug on the bathroom floor the second morning we were there. Later I discovered two more and killed them. I notified the front desk and they wanted me to describe the bugs to them. I was told that they would take care of the problem while we were out for the day. The next day I found another and caught it in a cup so that the manager could see for himself. He came up to the room and said that it was a roach. He told us that this has never happened before and offered to change our room. Since we had everything unpacked we decided to stay and the bathroom was to be sprayed by a service while we were out. When we arrived back I found more living roaches on the bathroom floor. I managed to catch one to show that they were still there. After that we did change rooms and can you guess what I found running around inside my suitcase as I unpacked in the new room? Yes, another roach.
One more thing I need to mention is that because the carpet in the room is dark brown, it was hard to tell if there were roaches in the bedroom too. And, the carpet was in need of a good shampoo!
Management was always polite and professional. I had expected that we would be offered a 25% - 50 % reduction in the price of our stay, but instead we were given one night at no charge and a free breakfast. With all of this I cannot recommend this hotel to others.",2,2,0,0
"Not at all like the website - avoid
What a terrible hotel. Old, shabby rooms, dead service and ambiance. Priced like a mid price hotel, but everything else is like a shabby student dive. Only good point is the location.",2,1,-1,1
"Very pleased!
I stayed at this HGI for one night while bringing my daughter to NYC for her summer internship at at a theater not far from the hotel location. I have to admit that since i have not stayed in the city before, I was not sure what to expect. But i was extremely pleased with the hotel staff and especially with the overall experience. Everyone was so helpful. We arrived on Sunday of Memorial Day weekend and the shops on 28th Street were all closed of course except for trucks delivering plants to the floral shops! So getting to the hotel entrance was tricky and we circled several times before we could pull up front. But once we did, we were greeted with friendly staff eager to help. My only regret is that we only spent one night! The rooms were very clean and the bathroom spotless. After walking all over Times Square we found a great pasta/pizza carry out place near the hotel for dinner. (I wish I could remember the name). Looking back, I'm glad we stayed on 28th Street since it was quieter than being more downtown. Thanks HGI for a pleasant, although short, visit to NYC.",5,4,-1,1
"Great Location
We booked the Astoria Hotel because we needed an inexpensive hotel that was close to the BART. This was exactly what we needed. The Astoria hotel was only about 4 blocks from the BART and was right at the gate to Chinatown. It was also only 2 blocks from the cable cars. It was across the street from a Starbucks and just down the road from other restaurants.
The staff was friendly. 
The room was small, but the bed was super hard. The room was adequately clean. The bathroom had a paper bath mat, which we thought was strange. The room had no AC.
Overall, it was a great stay for the money. Perfect location for the amount of time we were in the room.",3,4,1,1
"This is a really great boutique hotel - we had a great stay
I'd thoroughly recommend the Mansfield Hotel in New York. It's a small hotel and very centrally located not far from Times Square. The rooms, although not huge, are very comfortable and beautifully decorated. The space tends to be saved in the bathrooms so if you want a room with a bath you should ask for it. The food in the little bar is excellent although the menu is not extensive. They have fresh coffee available from an expresso machine in their sitting room 24/24 - a must if you suffer from jet lag! The staff were very helpful and charming. If you are looking for a nice boutique hotel, great value for money and very centrally located this would be a good choice.",5,5,0,0
"Great hotel and location!
Will return for sure! Big room, clean room! The location is great, so many stores around! The service is wonderful, everyone is very courteous and nice. My only complaint would be the mattress, it needs to be changed as it was very uncomfortable.",4,4,0,0
"Worst Hotel Experience of my Life
My husband and I had to stop in San Francisco for one night to take care of some business before catching an international flight. When we are booking our vacation hotels, we do splurge on nice accommodations (it IS vacation, right?) but for just passing through, we go moderately priced, and understand that you usually get what you pay for. I think most unhappy travelers usually just expect a lot more than what they pay for. 
That said, we expected the older bedding, dingy furnishings, small thin towels, and a small bathroom. That's what we paid for! It's the things that we didn't expect that made this such a miserable experience. 
FIRST IMPRESSIONS: The minute our airport shuttle pulled up, and I realized it was MY stop, my heart sank. ""shady part of town"" doesn't really begin to cover it. There was a gathering of questionable looking guys gathered outside the hotel. There were people arguing loudly across the street, and a man blaring a boom box on the corner for no apparent reason. 
Upon entering the hotel, the gentleman who checked us in was very nice and helpful. The lobby was about what you'd expect in a old mid-priced downtown hotel. I thought maybe it won't be so bad. 
THE ROOM: Then we went to our room. Every bit of the street noise from outside was in our room as well. There was a funky cat urine odor in the bathroom, but was otherwise what we expected out of a budget type place, sans the giant hole in the wall. 
It was, however, the insane amount of street noise and beyond sketchy neighborhood that convinced us we did not want to stay here. Never have we tried to walk away from a non refundable room before, ever, but at just after midnight, we were calling every hotel within several miles. Discovering everything was full and feeling defeated we realized we were stuck at Hotel Bijou for the next several hours of our lives. There were no other vacant rooms at this hotel, either. The gentleman that checked us in offered us free complimentary breakfast to compensate but we were leaving before breakfast was set to be served, so it felt like a cop out. Props for effort I guess. At least he gave us earplugs, we needed them. 
We expected small, dingy towels, but one of them had a crusty stain on it that appeared someone wiped/ blew their nose on it and it didn't get washed. Even though the other towels looked clean, we didn't trust them. We expected the shower to be small and dated, but the water temperature jumped from scalding hot to frigid cold for no apparent reason and was very frustrating. It did, at least, have decent water pressure though. 
So, at about 1AM, we settled in for the night to try to get some sleep before our day was to start in just a couple hours. I was nervous of the neighborhood because we had planned on doing most of our getting around by foot the next day. Hours came and went, and we got NO sleep with all the noise from the street. Through the entire night, there was music being blared, yelling profanities, and sirens. Feeling exhausted from our previous day of travel, the zero rest we got at the hotel, and achy from the downright awful bed, we set about our day. 
Even in the daylight, the neighborhood is creepy. We started our morning by the unfortunate sight of a homeless man taking a dump on the sidewalk outside. 
We ended up being stuck in San Francisco an additional night, and luckily found a hotel just a few shot blocks away, were we felt comfortable, safe, and went to bed by 6pm to make up for our miserable night at Hotel Bijou. 
In short, do NOT stay here, ESPECIALLY if you have children. I can't imagine putting my child in this sitting. I must say I feel bad writing such a negative review when the staff were so kind, but there are just things about this place that can't be fixed, such as location, that just make it unlivable for any civilized human being.",1,1,0,0
"Don't Stay Here!!
We stayed here for one night this weekend and thank goodness it was only one night. The room was horrible! The sofa and carpet were old and dirty, the bathroom had mold in the corners. The TV and heat didn't work and my husband had to fix them because were were afraid to call for help because the clientelle we saw when we entered made us nervous, Plus there seemed to be a number of locals who were apparently living in the hotel. It's totally gross and I agree, totally Ghetto.",1,1,0,0
"Over Rated
Over priced and Over Staffed. If you are staying with a package deal, remember the $43 parking fee and tips are NOT included in the price. Rooms are small. The Concierge was very nice and helpful. Overall, I was very disappointed and I have stayed in better Holiday Inns.....",2,2,0,0
"lovely stay for business meeting
i stayed here recently for 2 nights for a business meeting. I had a lovely room king-sized suite. i especially appreciated the comfortable bed,large soaking bathtub, the internet connection, and how quiet it was given the proximity to the airport. I also enjoyed the lounges in each building with ice cream, drinks and other snacks included. Dinner in the restaurant was delicious but time consuming.
My only complaints are that:
1) there is no swimming pool/hot tub
2) the parking is a bit of a trek in the rain,
3) check in/check out lines were long, and 
4) service in the bar is slow.",4,4,0,0
"750$ for a splitting headache
My name is Eddy Schoeters. I'm 58 years old. I've traveled extensively in Europe, Russia, Asia, Southern and Northern America. Since the US is one of our favorite destinations, we decided this year to revisit Philadelphia, Washington and to end the trip, as always, in NY. This is the first time - ever - that we'll be glad to leave NY. The reason for this is the hotel, The Jane.
My wife and I stayed 4 nights: 14, 15, 16, 17 and 18 May 2012.
After our first day of visiting NY, we came back to room 214 and found the glasses we used the night before still standing dirty on the table, the bathtub wasn't cleaned and there were only two small towels left. We told the reception and they provided us with a clean set of towels. That night the music coming from the party-room below was so loud that we had the impression of trying to sleep on a giant ghettoblaster. Even with earplugs it was impossible to sleep. You could even feel the vibrations going through the bed. When we complained about this at the reception, they told us that there was a party going on that would last until 3am. It lasted until 5am. In the morning we returned to the reception to complain. After a while, some manager told us that they had a sound isolation problem. This was the first time somebody complained ... 99% of his costumers being satisfied. But as 'we are concerned about our costumers', he took note on post-its of the room-service problems. This was obviously, according to him, something that had to be corrected. We didn't have to pay for the previous night and were promised another room (another party was planned for the same evening). A bill for the first night would be sent through email.
After our second day of visiting NY, we came back and were given a room on the 5th floor, facing the street (503). This was even worse: the street noise from the adjacent highway is overwhelming. I also have to add that it is not your usual street noise. This one comes in bursts, regulated by the traffic lights in front of the hotel. It slows a little bit down around 3am and then increases again around 6am. Although we used Quies earplugs, a well known brand in France and Belgium, especially trucks and motorcycles were clearly audible all night long.
The next morning, we didn't bother to complain anymore, not seeing the use of it. But sInce I didn't receive the promised email, I asked the desk clerk. He sent another one but also made a print out: just in case. Until this day I haven't received any mail from the Jane. That night we found again dirty glasses, empty bottles and unemptied trashcans in our room. This time we simply asked the maid for two clean glasses: we didn't want the manager to spoil any more post-its.
I'm writing this in the airport waiting for my plane home. The lack of sleep gives me a splitting headache.
The original price for which we booked the room for four nights was 250$ per night. I've just checked the price they charged us for the past two nights: 325$ without taxes (375 with taxes). So, in the end we paid something like 750$ for NOT being able to sleep and for poor room service.",1,1,0,0
"Could i get a refund, please?
To start off, we were greeted by the WORST front desk staff I have ever met. I've stayed at many hotels but have never had inappropriate service like this before. They were so rude and stuck-up... Could it be because I'm colored? 
The room was nothing special, really. The carpet was worn out, washrooms very tight, and the shower head was clogged. The kitchen supplies were dirty and there was no soap available so that we could wash them. 
The breakfast buffet was okay. Service there by the waiting staff was great. They could def use more space for the eating area though. It was always crowded - some people even brought food up to their rooms because it was almost impossible to find a seat after 8am.
The elevators were dreadful. 3 in service but always had to wait atleast 5-10mins for one to finally arrive. 
This hotel was a real disappointment.",1,1,0,0
"Disappointed
There are some pluses to the Hotel Edison: it's close to Times Square; the check-in, security, and housekeeping staff are friendly; the price doesn't kill your budget. However, the negatives far outweight the positives, I'm afraid. 
I stayed with three friends. There was mould growing on the bathtub and up the wallpaper in the corner by the window. The faucet was loose and almost detached from the sink. There was no fan ventilation in the bathroom, so after a shower the entire room was like a sauna *and* the condensation fell like rain on your head (literally!) At one point our water was *brown*, at another it stopped working altogether. Only enough hot water for two showers in the morning. There were only two available open electrical outlets in the entire room (one in the bathroom, one in the corner by the mould strip by the window) -- both of which were loose, so when you plugged something in, the cord just fell right out again! The chair in our room was dingy and threadbare. No coffee machine or other average amenities that you find in even a Super 8!
I'd also recommend that the hotel invest in vibrating pagers (or something similar) for use when waiting for the valet service to bring the car around. I know they're busy, but we had a 45 minute wait standing around in the lobby with *no* chairs, and one of our party was pregnant. Not very cool.
I'm not normally a picky person when it comes to hotel rooms. Something like threadbare furniture I would normally disregard. But added in to all the other issues, the room was really barely livable -- esp. the mould issues and the dangers of the electrical outlets. Unfortunately I cannot recommend this hotel.",2,2,0,0
"I was hoping for more...
This was my first time at an Aloft hotel - I knew this was not going to be like the W (it's more expensive sister hotel chain), but this was too cheap...
The concept is good, but the execution was somewhat poor...
The lobby was king of funky (nice) but the staff was sub par - the two girl at the front desk, looked and acted like they're working at a fast food chain. I had to ask her to say everything twice cause she was speaking so fast and she just didn't get it.
The room design and concept is nice but everything is very cheap looking and several things didn't work (elect. outlets, blow dryer, etc...). The AC was so load that every time it kicked in, I woke up and it blew right on the bed, so I actually caught a cold...",2,2,0,0
"Paulette was the Shinning Star of our stay !
Nice hotel / motel, clean, quite, great location. Stay here while house hunting for starting new job in HOU.
Paulette was the shinning star of our stay serving a GREAT breakfast each morning. All of the staff was helpful and courteous.
Daniel on the evening desk was very helful too.
Nice stay, 
Traveler from Louisiana.",4,4,0,0
"Awesome boutique hotel!
This was our first stay at this wonderful boutique hotel...loved the retro/art deco vibe! We stayed in one of their Aria rooms on the 5th floor which had a view of the Space Needle. Location can't be beat...quick walk across to Seattle Center, the Space Needle, and Key Arena, as well as a short commute to Pike Place Market.
Staff are super friendly and helpful! We had reserved a room online and arrived in the early afternoon so decided to pop in to check out the hotel, and were pleasantly surprised to be offered a room right away. The front desk clerk also gave us a map of Seattle, as well as directions on how to get to Key Arena.
Amenities are fantastic...free Wi-Fi, secure parking, nice pool and exercise room, complimentary bikes, as well as coffee & cupcakes in the late afternoon. Rooms also have a large umbrella available, a real plus in Seattle!!
The room itself was delightful...loved the hardwood floors, and are extremely clean and well kept. Our king-size bed was amazing...super clean and comfortable, one of the best I've ever slept in!
Can't think of anything that could be improved upon with the possible exception of advising customers upon check-in of which food items in rooms are free and which are not, certainly not a deal breaker!
We will definitely return to Maxwell Hotel on our next trip to Seattle. Great value for your money!",5,5,0,0
"Comfort With A View
I had a great two night stay at the Hotel Metro in March 2012. My room was rather large for NYC with two queen beds and a bathroom with walk in shower. Hotel was clean and well kept. 
On the night I arrived the hotel offered a complimentary wine tasting with light snacks. The wines were good and the snacks more than adequate. The continental breakfast included in the rates was a bit more than expected and a good start to the day.
Wireless Internet access is available throughout the hotel and was reliable and rather fast. The doorman was very helpful with directions and general questions on NYC. The location was great for midtown appointments and access to Times Square and Madison Square Garden. There are a number of Korean restaurants very close to the hotel. There is an terrace on the top floor with seating and a great view of the city.
I'd stay at the hotel again when I need access to mid town.",4,4,0,0
"Good place to stay in downtown Ft. Worth
My wife was in Dallas for training for her new job so I drove out Memorial Day weekend to see her and have some fun. Everyone recommended going to Ft. Worth to the Stockyards but the cab fare from our hotel in Hurst was going to be very expensive so I used my Marriott points to get a room at the Courtyard downtown. It is an older hotel that has been renovated so the rooms are small but are very nice. The staff was very helpful in telling us what to see and where to go and getting us cabs. The hotel is very convenient to walk to Sundance Square and just enjoy the awesome downtown Ft. Worth area. We ended up staying another night and really enjoyed our stay. Not fancy but definitely a good place to land in Ft. Worth.",4,4,0,0
"Great!
Stayed one night. Room was very large and spacious. Even though it was over 100 degrees outside, the room still stayed cool. Everything was very clean. Location is beautiful- right on the quiet end of the Riverwalk but very easy walk down to the more crowded area with bars and restaurants. The breakfast area is very nice with a good selection - it looks out on the Riverwalk. Evening cocktail reception is just draft beer and frozen margaritas out of a machine, but it is all free. The pool is very small and can be quite crowded if there are more than a few families. Staff was very friendly and helpful. Would definitely stay here again.",5,4,-1,1
"Madera Hotel - great location, nice room
The hotel is nice...the room is big....the bed was comfortable, the curtains on the windows were a bit dirty.....the bathroom is small, but the vanity area is big. The room is clean, the location is 1 block from Dupont Circle - a GREAT location.",3,4,1,1
"One of my favorite hotels
I spend about 60 nights a year in hotel rooms, nearly always Hilton properties and usually Hampton Inns. However, when I'm near Philly, I always try to stay at this hotel. Clean, an excellent restaurant and a staff that goes out of it's way to make you feel welcome. Additionally, I often get a better rate than I would at a mid-tier hotel nearby. A great place to stay, for sure and I'll be back later this year. Oh, and a shuttle that got me to the hotel quicker than the Hertz shuttle gets me to their lot!",5,5,0,0
"Best hotel in Charlotte
This is my favorite hotel to stay at in Charlotte, NC when I visit! The renovation they did is gorgeous! I love the restaurant and lounge area, it is very welcoming and the colors and design are very refreshing! Our room was so nice, I love the shower curtains and the lliving room was warm and cozy. They use to have kitchens in the suties, but it looks very sleek and up-to-date now they have renovated this area! My favorite area is the patio area right next to the pool, they really put alot of money into making this area very beautiful and it give you a feeling of relaxation! Lastly, the front office and other staff members you meet when waking through the hotel are so nice and friendly! This hotel is right next to a mall and restaurants everywhere! I love this hotel and it still remains to be my favorite place to stay when visiting Charlotte, NC!",5,5,0,0
"everything was ok but the bath tub was not cleaned
the hotel needed some more cleaning and updated rooms the bed was ok and the price was good My overall experience would have been better if the bath tub was cleaned",2,3,1,1
"One of the worst hotels I have ever stayed in
This hotel doesn't deserve the Ramada name. I understand that renovations are planned; however, the only renovation that would be effective at improving this hotel would be to fire all of the employees and management, then blow up the hotel and build a new one in its place under new management and staff.
We arrived and were directed to the 'motel' portion of the hotel. We keyed into our room only find a half naked man greeting us from the shower. When we went back to the front desk to complain, the attitude of the staff was ""oh well, that happens sometimes"" I'm sorry, but I travel for work and pleasure QUITE a bit and this has happened to me exactly once - at this hotel.
Later that evening, we discovered this same desk worker drinking alcohol behind the desk and flirting with some other men in the hotel rather than doing her job.
Then we got to the actual room. It was serviceable, but the wall paper was peeling off the walls, the shower curtain had been pulled down and then put back up numerous times, the toliet was not properly attached to the floor and the electrical outlets in the room were unsafe and not up to code among other issues.
Our group was using the meeting facilities at the hotel, and the staff never turned the heat off in the rooms so we were sweating all weekend. The banquet food was edible, but not very good.",1,1,0,0
"Please Don't Go...
The only Thing that Ok with this motel is the location... 
The motel now under construction and sometimes there not hot water. The room was ok but there are so many builders in the motel and they doing noise all day long
the breakfast was so poor. cold coffee and dry bread. 
And the worst part was the service. They didn't give me receipt after 2 night staying and didn't give me AAA Card discount although they should give and promise me.",1,2,1,1
"horrible night in this hotel
We had a horrible night in this hotel, which we stayed in because of its proximity to the airport where we had an early morning flight the next day. We arrived late, and almost immediately went to bed, when we realized there was a horrible buzzing noise coming through the wall, which would go off intermittently and then disappear. It was impossible to sleep because every time you would relax it was like an alarm was going off. When we complained they refused to let us move to another room and in fact were rather rude about it. They had empty rooms but they had reservations on them--they should have moved us and re-made up our room and let someone else have it! Terrible service, and we finally dozed off and slept for a few hours.",1,1,0,0
"excellent hotel adjacent to highway
Our trip to Houston was for business as well as for pleasure. We booked 2 rooms and stayed for 4 nights. The location is good only if one has a car as there is nothing nearby within wakable distance. The parking is adjacent to the hotel and is around 8$ per day The front office staff are excellent and were willing to go extra mile to make our stay confortable. The room is spacious and has all amenities including microwave and refrigerator. The view from the room is great but only from upper floors. The breakfast is available in the restaurant for $ 10.99 but does not include beverages. The galleria mall is about 5 miles from the hotel and there is complemetary shuttle provided by the hotel. On one of the days i took a city tour and NASA and the operator picked me up from the hotel for extra cost. Above all it was an excellent stay which we throughly enjoyed.",5,5,0,0
"Where are the requirements?
For starters I want to let you know that I am 20 years old, I made reservations for this hotel a month or so in advance because of Rock on the Range. I do not party, do drugs, or anything that would cause any disturbances, I just look for a nice clean place to spend the night. I walk in to check in and the lady at the desk asks for my ID, which I show her, and she tells me the companies policy along with EVERY other hotel is you have to be 21 to check in. I have stayed in 5 - 6 hotels that were nicer than this one and have had no problems, plus I could not find anywhere that said you must be 21 or older to check in on this site because I know some hotels follow this policy and I always make sure they don't say ""Atleast 21 to check in"" in their policies. After having my boyfriend who is also 20 come in and talk to this lady I began to become upset because the lady at the desk said that a girl came in under 21 and NO hotels would let her in, there was a cancer walk Saturday May 19 that had 50,000 people walking in it, and Rock on the Range which had over 30,000 people, so I began to believe we were going to have to sleep in our car! So after a tear or two fell, she told me, ""See you can't even talk that, you're a child."" I was furious, and was upset after driving 2 hours to get here planning ahead of time because I knew this would be a busy weekend. She also told us the hotel in Columbus that we stayed at last year allows prostitution.. Come on lady.... Finally, after I was treated so rudely I walked outside to let my boyfriend talk to her, and if you HAVE to be 21 to stay at this hotel she broke that policy by letting us stay, after her being so rude to me, and making us believe that you HAVE to be 21 to stay here. Anyways, the room wasnt anything spectacular, the bathroom was dirty, the toliet wouldnt flush. Whoever added the pictures of these rooms to their site must know who to use photoshop awful well.. I would reccommend finding somewhere else to stay.",1,1,0,0
"in need of refreshment
I have been staying here 3 times a year for the past 20 yrs.
Beautiful Old Dame Hotel, best location in Boston, but in need of some TLC since it was taken over from the Ritz.",4,3,-1,1
"Not worth the price
Room: stuffy, old, damp carpets
Property: not clean at all, AC not working for part of the day
Breakfast: over-priced, long line-ups, it looked like a temporary restaurant set-up in a ballroom. Open kitchen should just stay closed, I didn't appreciate seeing the greasy, dirty grills
Upside: good location, friendly staff",3,2,-1,1
"Saftey after the storm
I was rescued after Sandy hit NYC by the wonderful Smyth Hotel. I have an 8 week old baby, a wife and a baby nurse - The Smyth was the only hotel in the city and believe me I called a lot of other hotels that could accommodate my needs. Every staff member was so helpful and every door was always opened for me and my wife in every sense. 
I live in Manhattan and was dislocated for 3 weeks. If it was not for the quality of the Smyth I am not sure where I would be. 
The area is great with fantastic restaurants on each street corner near the hotel - I would consider moving to the area after this experience.
With or without kids this is a superb hotel. The service was impeccable. And I met and socialised with the guests which is always a good sign in regards future business relationships.
Quite simply the Smyth corrected my feelings of dislocation and brought back all of the reasons why I love to live in the city of New York. 
A million thanks and would and will certainly recommend the hotel to any body who asks for a hotel in NYC for a short or long stay. .",5,5,0,0
"Not what I expected - somewhat disappointed to be quite frank
I was much looking forward to staying here at The W, Washington but I think it was over hyped. There were two doormen on duty but I had to open my own door - through two sets, not that I mind opening my own doors but when you have two doormen stood there doing nothing but talking and you have two very large suitcases you'd expect them to open the doors for you, especially for the hotelier in question.
I arrived at the front desk and I was blunted asked ""can I help you?"" - giving me the impression that they thought I was in the wrong place. I then told them I was checking in, their attitudes promptly changed - even offering me a complimentary hot drink.
I checked in and went up to my room via the lift. To operate the lift you just hold you key card up to the card reader - which is easy and very convenient, not like some lifts where you have to insert a card into a reader to operate it - most troublesome if your hands are full.
I found my room only to find I had been allocated a disabled room - which is not a problem. The bathroom had a shower only but the bathroom itself was quite small considering it was a disabled room - the shower was small too, not much room to move around in there if you are in a wheelchair in my opinion.
The room was nice and clean, but the room was rather small too. The hotel is situated close to the monuments which was nice.
I went out to check the area out and upon returning later that night, they had the lobby area pumping with music and parts of it was sectioned off for a private function. I made my way to the lift, only again, for a burly man to stop me in my tracks and ask if I was going to the rooftop party or if I was a guest. I told them I was a guest and he demanded to see my room card key. He then let me through when I complied.
The noise wasn't too apparent from my room - considering they were having a party.
On a good note, they offer you one complimentary ride - you book in and they take you where you want to go (with restrictions) - this is a nice gesture. You just have to watch a short marketing video in their cars - where they try to tell you of the benefits of buying the car you are riding in. If anything, if you're not looking for a new car, just take a free ride, beats taking a taxi!
I did expect more from my stay here and was disappointed because it did not live up to my expectations.",3,3,0,0
"Mini Vacation
Cannot recommend as vast amount of other hotels were within a few miles. Carpet had burns and cigarette ashes still visible from prior guests. Paint chipping off bathroom door, wall outlet had no ""protecting sleeve around it"" and was loose internally to boot. Lighting fixture by the desk was not working, a faulty bulb maybe. Shower did not heat to wanted warmth, the shower head was below par, as I'm 6'4"" and had to bend over practically to rinse my head. Heater/AC was noisy and smelled upon turning it on. Worst complaint would have to be the tv, old tube type in a large cabinet, which led to restricted viewing (only the left hand side of the bed, wife on the right couldn't see what was on) though that was just it, FUZZY. Over the air rabbit ear antennas of the past had better quality, seriously bad picture. Positives, bed was comfy and nicely made.
They had carpet installers the last night replacing all carpets on the first floor, workers seemed to stand in the way as guests were coming and going, arms full of stuff, not willing to step aside and let ""us"" walk among the walk paths, freshly water grass.
Recent ""takeover"" of a prior chain was evident as the old ""...Lodge"" signs were resting out of a picket fence off the back of the office.",2,1,-1,1
"Great Location
We are frequent Marriott guests and typically seek them out wherever we go. This hotel is okay -- it's not as nice as their other properties, even within the city -- but it's a 10 minute walk to Pier 39 and it's great not to have to deal with parking, etc., to get to this touristy area. Of course, you do pay almost $50/day to park at the hotel so it's not like there's no cost to park. I think every hotel in the city has this add-on at this point. 
The hotel is an older building with low ceilings and feels that way. The ceilings in the rooms have the ""cottage cheese"" on them, and there are no views to be had in this 5-story hotel. If you are a light sleeper, you may have some issues including street noise since you can't get any higher up than 5 stories. The heater was also a bit loud, the low-flow toilet was extremely loud (especially in the middle of the night), and the mini-fridge didn't really seem to get cool. HOWEVER, the service was quite good. The valets were very nice -- I needed to retrieve a couple of umbrellas from my car and they ran off and got them for me. We needed some extra pillows and towels and they sent them right up (which has often not been the case at other properties). We asked for a rollaway crib and they brought one right up, set it up for us and it was a nice little Graco Pack & Play type crib that appeared clean. When we decided to check out a day early due to questionable weather, they took care of it with no hassles. When we asked for a bell hop one came right up and even helped load the car. Be sure to tip these people well -- I think the service made up somewhat for the fact that this is not Marriott's nicest property.
As for location, you can't beat it if you want to go to Pier 39, Ghirardelli Square or anything in between. There are plenty of places to eat at every price range. We had a pizza delivered to our room one night (there are at least two dozen pizza places within a mile or two of the hotel), had some crab at a restaurant on the wharf one day, and picked up some food from a nearby Chipotle another day. There's also a Denny's at the Holiday Inn across the way and my husband wanted to go have pancakes so that's what we did. They were just ok. But again, the service was good. In this area these places are obviously REALLY used to tourists and our experiences were all good. The only bummer was the weather. It held out for us for a bit but with two small children getting rained on was not an option!",3,3,0,0
"Quaint but interesting..
This hotel is strictly for people who are looking for an antique Victorian feel to their stay. The elevator for instance took forever to take us to our floor and back down. The upholstery looked rather old but thankfully wasn't smelly or dirty. The bathroom was rather modern compared to the rest of the room which was also quite small. However, all said and done, it was an interesting stay in one of the oldest hotels in the city.",3,2,-1,1
"Good for business stay
Comfortable, good sized room setup for work. I like the coffee maker and starbucks coffee in room. I also liked being able to go downstairs to their bistro and pickup a couple of breakfast items quick and reasonably priced.
I will stay there again when in Seattle for business.",4,4,0,0
"1950's Hotel in Terrible Disrepair - Broken Pipe - Flooded Room
We recently stayed one night at Travelodge Hotel LAX on 5547 Century Blvd. arriving at 1 am after a red-eye flight from the east coast. We had some difficulty getting picked up by their free shuttle service, but finally got there. On first sight ... it is a run-down, very old property dating back to the 1950's. We were so tired, that we chose to overlook the way out-dated room and quickly went to sleep, We woke up at 7 am to a completely flooded bathroom and hallway. The water actually ran out the door of our room and flooded the hallway. While they sent a repairman right away and he was in and out at least a dozen times in the next two hours, we could not take a shower, nor use the sink or toilet. We ended up using the toilet in an employees bathroom half way back to the lobby. It seems that a pipe burst in the wall of the room above us and caused this massive flooding. 
When we checked out at 10 am, we asked WILLIAM, the manager on duty for a discount. He said he could only give us a $12 discount. We told him to keep it, he obviously needed the money more than us. 
This is a run-down, poorly maintained property that should not be in business, Please do not waste your money staying here. There are many hotels that we passed on the way from the airport that looked much nicer on the outside, and for a few dollars more, might be safer to stay at.",1,1,0,0
"pleasent stay
I have stayed in these hotels so was prepared, but to have to go off site to a restaurant to pay for your breakfast and try and catch the shuttle back to the airport or get to your event is poor customer service. The rates or substantial enough to include the obligatory breakfast so you can get out and going in this hectic world. At both properties there were no outlets at the desk for your computer and too few outlets to charge the remaining devices. It is these inconveniences that will curtail my visits to this chain. The rooms are clean and comfortable, water bottles are extra; so beware.",2,2,0,0
"Very conveniently located, nicely decorated rooms, but service could be improved.
I stayed here in early August for a couple of nights for business. As we took a red eye flight from the west coast, we arrived really early. We had hoped to be able to check in early- yes, it was wishful thinking but given the cost, we (wrongly) thought they may be able to either: check us in early or 2) have an alternative to help freshen up. 
Though the check in experience was pleasant (the front desk staff were awesome), they can certainly improve their bell hop service. Yes, we've all heard the stereotype of New Yorkers, but I've seen significant change over the years. We had to store our luggage for the day (because we arrived early and not wanting to bring the luggage to office), and when my colleague nicely asked if he could have his luggage retrieved because heforgot some important items to bring to the office, the bellhop staff made it known how unhappy he was - loudly complaining that people (meaning my colleague) should know what they need. While I can pass this up for a bad morning, when the attitude didn't change (though different bellhop) when we retrieved the luggages at the end of the work day so we can bring it up to our rooms, we put it down to not-so-great customer service.
So, while I liked the hotel - the hotel itself was in a great location, great amenities and it sure smells really nice when you walk in, how a guest is treated is very important so I'm still waivering on a next stay (remembered to write a review because another business trip to NYC is on the horizon in the next few weeks). The one down side I experienced, I had to ask the front desk to have the shower/bath tub fixed as the water was not draining properly. It was fixed quickly.
I'm giving this hotel a 3.5 rating to give them a benefit of a doubt.",3,5,2,2
"Comfort, convenience and reasonably priced
For the price, a well kept, comfortable hotel. Easy to hop on 10 to Tempe or all points Phoenix and easily get back to the airport.",3,4,1,1
"Mixed emotions about this one time classic
The location and the lobby are old world elegant. The location and view are unbeatable.As a IC Platinum Ambassador member I am normally given an upgrade and certain extras. The upgrade didn't appear to be an upgrade to anything but an undersized room with a tiny bathroom. The Top of the Mark is dated and full of children(4:00 pm). Most of the staff is pleasant, especially the front desk staff which helped me to get great tickets for the Giants game that night.
The hotel needs a room update badly.",2,3,1,1
"Service wasn't great...
My husband and I stayed a couple nights at this hotel and it was just ok. It apparently was an Embassy Suites at one time and has been remodeled. The rooms are neat with the separate living area and bedroom but the bathroom is super little and we never were quite able to get a HOT shower. Housekeeping came to our door too early so we told her to come back in a little while but never came and cleaned the room. We had to call and ask for towels twice until we got some more. Overall it was just an average experience. The room was clean and comfortable but you could hear A LOT of street noise. This would be a good business hotel but I wouldn't recommend for couples or families...",3,3,0,0
"Great Hotel
We stayed at the Belverdere Hotel for four nights last week and could not have been more pleased with our location. Five mins from Times Square but located on a street which was away from the hussle and noise.
The room we stayed in was lovely with a really comfy bed. Bathroom was not massive,but plenty of towels,soap,shampoo, ect provided every day.
There was also a small kitchen area with a microwave and coffee making facilities which was great in case you just wanted to just relax in your room.
We didnt eat in the hotel as breakfast was a bit on the expensive side,but come out of the hotel and turn left and there is an italian called Patzeria .We had breakfast there which was about $9 each with endless cups of coffee and staff who were friendly and polite. We also went there at night once and really enjoyed the food.
The staff at the hotel were brillant ,polite and helpful well done to all there.",5,5,0,0
"Very Good!!
We were upgraded to a family room that was huge by NYC standards. Gorgeous glass enclosed shower with rainwater showe rhead AND two sinks Great customer service by Engel, that gave us dinner recommendations.",4,5,1,1
"Wonderful Experience, Great Price, Small Rooms
Just spent a night at Hotel Mela in New York's Theater District. Great location. Rooms are small (although we were offered a complimentary upgrade..without asking). Bed was very comfortable. TVs were small. Only complaint, other than small rooms (but then again, the price more than made up for small rooms) was the flickering lights from Times Square. We were on the 16th floor and the flickering lights were slightly annoying. Lower floor wight have been better.",4,3,-1,1
"Pretentious and mal functioning
Crowded lobby, with suitcases basically everywhere, long cues for the elevators, small rooms even if you order ""spacious"". Maybe that could be the reason why there are so many suitcases in the lobby.
Free internet which most of the time does not work.
This is all pretend. Stay away. Try nearby Marriot Residence Inn (if you want to stay in the Time Square surrounding). It is much better value and much bigger rooms too!",2,1,-1,1
"It is ok for just a night
My husband & I booked this room for last Friday night because our flight was arriving at 10 PM and we figured that we would get up early to go to the BW at Sunset (which is way better!) The shuttle picked us up about 10:30 and check in was easy. We asked the night clerk if there was somewhere we could get a quick bite to eat and she told us that the Applebee's closed at 11 and the Logan Roadhouse closed at 1 am. Each were two blocks away so we just walked to Logan's (which actually closed at 11) 
Anyway, the room was average size, the bathroom and room could have been cleaner. We didn't get the best night sleep there so we were glad it was only for one night.
Now the breakfast...eggs made to order, juice, bread, fruit. It was ok, but it was quite busy on Saturday morning so they should have two people working the grill instead of just that one poor girl. Now this is not the fault of the hotel but PEOPLE...why do you think it's ok to fill up 4, yes I said 4 plates of food and then try to wrap three of the plates to take with you each. Now these three pigs, I mean people took all the bacon, sausage, biscuits fruit and everything else leaving nothing for the long line behind them. So I asked the girl if I could get some bacon, I was told that to would have to be a few minutes because she was the only one there. So we ended up just getting a yogurt and juice and leaving and getting breakfast elsewhere . But you know what? Even though it says it comes with a free breakfast, you & I both know that the price of that meal is included in the price of the room. 
I was glad I only stayed here one night I know I would have checked out and gone somewhere else for the rest of my trip.",2,3,1,1
"noisy noisy room
This hotel has some advantages, basically the location, and now I can't think of anything else. It's in times square, literally, one block away from 2 metro stations, so it's easy to come and go, but that's it. We were booked through our agency in Spain and had problems from the beginning. We asked for a twin room, 2 beds, and the agency messed up but we asked for them to fix it prior to our stay, no use, I don't know whose fault it was but we didn't had our room when we arrived. After a bit of conversation with not so helpful desk clerk out of nowhere a twin room apeared in the 4th floor. I don't know if that one is the worst room they have or they have worse but it felt pretty horrible to us. 
To say the room was small.... 2 beds with almost not virtual place to leave our luggage, tiny tiny bathroom, and a mini closet to unpack few things. We were in our last days of the trip so no need to unpack, but a bit more space would have been nice. 
The worst part wasn't the little room, no space, or the bathroom, basically we use the hotel to sleep so a confy bed normally is enough. The bed was average not good not bad, but the noise coming from the outside was horrible, loud, we think it was the air conditioning tubes that were placed just outside our window. I use ear plugs but even with that had difficulty to fell asleep, my friend had to go to buy some eraplugs next morning. 
I don't think I would stay here again.",2,2,0,0
"Unreliable shuttle, noisy by the highway, dangerous neighborhood
I had a one-day work-related trip to Hopkins for which I chose this hotel due to the proximity and ""bargain"". The availability of shuttles (within 1 mile radius) figured into my decision to save on transportation and the need to avoid the local area that is known to be dangerous on foot. Unfortunately, none of that actuated. I called the hotel from the airport at 5:30pm saying that I will need the shuttle at the Convention Center light rail stop which is 5 minutes from the hotel -- the front desk clerk informed me, quite rudely, that the earliest possible would be 7:30, TWO HOURS after the call. When asked why the delay, he states that there are several guests before me, but TWO HOURS!? For a one mile radius? So I had to take a cab. On checking in, I told them I needed a RELIABLE shuttle to Hopkins Hospital the following morning at 7am for an interview and was reassured that the shuttled would be there. Come morning, I was told that the driver was ""running late"" and would expect 7:30, which was the time of my interview. Again, I had to take a cab, which had to be called because you would NOT want to stand on the sidewalk to hail the cab -- people have been mugged in that neighborhood in broad day light. Lastly, the hotel is next to highway 83, which is quite noisy throughout the night. In short, my reasons for staying here to be near the Hopkins Hospital with the convenience of shuttles did not materialize and I wasted much money/time/energy on cabs when I could have paid a similar rate to be in a much nice area that would have been equally accessible by cabs. The hotel falsely advertises on services it does not have. So don't make the mistake I made --- STAY ELSEWHERE.",1,2,1,1
"never again
We were expecting a little better than this!!!!!!!!!! We booked a holiday in New York.This was to be a celebration of three important things in our lives,i won't go in to detail.What i do want to speak about is the Flatotel New York.We arrived there with some expectations,but what a shock to the system we got.From the moment we entered the dark and dismal foyer i new we had dropped a clanger.The very low lighting was the first thing that hit us as a family of six.I can only assume the low wattage of the bulbs was in place so we could not see the general state of the place.Having checked in we made our way to the rooms,o'h dear!.To say that they needed a refurb is to put it mildly.From the carpets to the bathroom,it went downhill fast,i cannot remember having stayed in such a miserable place as the Flatotel.The t.v was akin to something out of the ark in this day and age,mounted on something i cannot describe as no more than a steel pole with a shelf half way down it,As a bonus our window was screwed down making it unopenable,I could go on, and on, and on but won't, as others on here have had a say on tripadvisor i don't think i need to.I have read some great reports on this forum and thought the minority that panned the place must be very fussy.This is not the case in fact those that wrote on here saying what a depressing place it was were o so right.What on earth the condition is of people's homes who stay at this place who say ""what a great hotel and would come back again"" live in at home heavens only knows.There are six visitors to New York who live in the U.K that will never stay at this place again.................... i've just remembered too.we were charged $20 dollars for 3 bottles of water in Moda restuarant,just thought i would tell you.The only saving grace was the very comfortable bed",1,1,0,0
"sight seeing and shopping trip
Great location to get where we wanted to go, 3 days of non stop sight seeing and shopping.
Next time would take a travel kettle though as no facilities in room.",3,5,2,2
"Quality midtown accommodation
We stayed here for the weekend. It was a large well appointed room and was very clean. Walking distance to Times Square, Central Park etc. Staff were very friendly. I have no hesitation in recommending this hotel. The Duane Reade store next door was very handy for cheap snacks etc. too.",4,5,1,1
"Ok for the price
I picked this hotel for it's location to the Fashion Institute and for the price. The hotel wasn't anything spectacular, just average. My room was pretty clean except for the ant problem in the bathroom and the moulding needed to be replaced in the bathroom as well. A remodel would make this hotel much more appealing. The front desk staff were always friendly and helpful when I needed anything. The housekeepers were nice but did not speak much English so I wasn't always able to get everything I needed. The hotel offered free parking which is a plus in LA. All in all my stay was fine for the time I spent there which was basically to sleep.",3,3,0,0
"Superior Service
I stayed at the W for a quick getaway from Fort Worth while visiting friends. It was a lovely experience from the fabulous room to the luxurious pool. And may I send special kudos to Austin Swan, the pool bartender for hookin' it up during my stay! Be sure to stop by to visit him and he will make you the best drinks!",5,5,0,0
"Wedding stay
We stayed at this hotel for the first time. As Hilton honors members, we know the accomodations would be good if not excellent. However, the number of front desk staff was scarce during a weekend when there were two scheduled wedding receptions at the hotel on consecutive nights. We were attending a wedding held nearby and chose to stay with the rest of our extended family at the Doubletree. Our room was satisfactory but obviously the patrons allowed to stay at the hotel during both these special occasions do not know how to conduct themselves. I was quite surprised to hear about the incidents each morning from other members of our families regarding loud music, disturbances, police patrol in the hallways as well as hotel security investigating a vehicle hit and run.Three guests of our immediate wedding family experienced and were affected by each of the forementioned incidents. I do not recall ever being a witness to this kind of behaviors and will most likely not choose El Paso Doubletree in future travels.",2,1,-1,1
"Excellent place to stay for business trip
Stayed here to attend a meeting at SanDiego Convention center and did not want to pay Gaslamp hotel prices for lodging and parking. Very convenient location off the 163highway which shoots straight down to downtown SanDiego and Convention Center. The room was smaller than standard courtyard hence one point off. But was clean and everything was in working order. Lots of free parking. The other ding is that there is nothing to do or eat around it and you have to drive to various things. The lobby was big and lots of computers and TVs and places to sit. Good place to have a drink and relax. Overall, highly recommended.",4,4,0,0
"Southern hospitality with a great rooftop view
We stayed for 2 nights and visited graceland, sun studios, beale street and the Civil Rights Museum. Service and attention to detail was excellent. The seal on the window in our room was broekn and was quickly repaired. The bar/restaurant had a great atmosphere and food was fantastic. Breakfast was included and a nice way to start the day. Great location for downtown. Staff were very gracious, true southern hospitality.",4,5,1,1
"Can't beat the location
Centrally located on 45th between 5th and 6th -- walk to theatres, walk to museums, walk to subway (nearest stop is Rockefeller Center on 47th and 6th but also within a few blocks from Grand Central!). And we walked to Empire State, Times Square, Morgan Museum etc. Room was extremely small -- but who cares - you are in NYC and you are on the go and outside all the time! When it came time to crash and sleep -- beds were very comfortable and it was surprisingly quiet for being so centrally located! We were on 19th floor. Comp breakfast is served in the lobby and if there is a huge tour group it's a mess. But that's ok -- grab your omelette, muffins and coffee and take it up to your room -- omelette was freshly made, and the pastries were good. I would stay here again and would recommend it.
I cannot honestly give it a 5 only because the rooms are small--but it is pretty standard size for NYC! If I could I would shave off only 1/2 point and rate this 4.5.",4,4,0,0
"Great room in a good location.
We had one night in Washington & were very pleased with St Gregory's. Near a Metro station so easy to find on arriving from Union station & to get to other sites.
We had a really large room & as it snowed whilst we were there we stayed in for the evening with a bottle of wine, watching films on the TY, sitting on a large sofa.
The hotel is near some good restaurants & bars & we would recommend it to anyone visiting Washington.",4,5,1,1
"the location of the hotel was more than great
hey everyone 
this is riyadh a legal adviser at STC 
i stayed at Park Central for two days i have met a very nice people over there especially (Ellen) who is working at the front disk ,,she is so helpful and more than nice to our family,,,
regards
riyadh",4,4,0,0
"Fun hotel
I really enjoy staying at Kimpton hotels. They just have a funky feel and vibe, and its really refreshing.
Front desk staff was OK. Valet was fantastic and friendly.
Rooms are not spacious, but nicely appointed and fairly quiet (way more street noise,,,get a room further inside if you need peace and quiet).
Breakfast next door at Cafe Press is a definite suggestion. This is a great hotel in a nice location for shopping.
Of course, in typical Kimpton style, dogs allowed, wine hour, mini bar, and free internet (if you are a Kimpton member).",4,4,0,0
"Don't Believe the Hype!
I needed a place just to rest while dropping my son at a summer camp and booked the room because of the 85% favorable rating on Hotwire -- what a mistake! The room was horrible! The refrigerator had obvious rust and buildup on the front of the door and two of the three drawers in chest of drawers were missing the pulls. The sink was old, chipped, dingy, and needed to be replaced along with having the mildewed caulk around the edges replaced. The bathroom was even worse. When I turned on the light, I encounter an extremely large ant (could have been the queen) that I had to mash. The tub was like the sink, very dingy, scratched, and mildewed. The toilet was not one I wanted to use; it was filthy inside. I'm not a squeamish man, and can roll with the punches but I was not going to use those facilities. The only thing that seemed decent in the room was the bed, but since everything else was nasty, I used one of my own shirts as a pillow case. Oh, the neighborhood around the area is not one that you would bring your family. It is more akin to areas around truck-stops. The breakfast consisted of waffles, some juices, and coffee; not as advertised. My wife, who didn't make the trip, later told me that I should have checked the comments on this site first. I will next time.",1,1,0,0
"Comfortable beds
Stayed here for 3 nights. Very comfortable, large rooms and large hotel due to conference center. However, there was complementary tea/coffee which was always taken away too early so it was only available for early risers. Water was only available in fitness room. TV had no HD channels, which I thought was weird for this hotel. Other than that, location was a plus. Right outside the train station which was convenient to travel from airport. Kind of sketchy area outside at night - be careful when traveling here at night. Area is pretty dead during weekend since it is the financial center. Convenient to Ferry building.",4,4,0,0
"River view
The staff is very friendly and helpful. The location is great, walking is easy and public trans is convenient. The only issue I had was paying extra for a river view and not knowing we would have a view of I 95, too. I would not book this room ever again, and wish we had asked to switch rooms to save the additional costs.",4,4,0,0
"Perfect hotel if you're going to an event at Toyota Center
I stayed here when I went to the Radiohead show in March and I couldn't have asked for a better experience or location. The breakfast line was pretty long and probably could have been managed better; but there was also a young child gymnastics competition happening that weekend. The managers reception was great and being able to walk less than a block to and from the venue was perfect!",5,4,-1,1
"Double charged for an overpriced room
I was looking for rooms on orbitz and found this place. I was looking forward to sleeping on a King size bed so I booked the room through orbitz and made my way to the Hotel. Upon arriving I had to give them a credit card for ""incidentals"" which is common, no complaints there. I was then told that my room would have 2 full size beds rather than a King, as they were all taken. I wasn't happy about it but nothing could be done after goiung through orbitz! I went to my room which was nice. I was paid $140.00 for the Saturday night stay. Upon leaving I returned my room keys and asked for a receipt, the person at the counter informed me that since I paid through orbitz I would have to print it off of my e-mail. I left the hotel and upon checking my bank account found the $25.00 charge for the incidentals. I checked 7 days later to find that the charge had been removed but replaced with another full charge of the room. I was double charged! 
Now the accounting department did take care of this, adding another 3-5 days until I get my money back. I was told that the person at the front desk was ""going too fast""? This is absurd and I can not believe that they do not have any measures in place to prevent double charges to rooms. If I had not checked my account this might have been overlooked in Marriots favour.
This room was not worth the $140.00 let alone $280.00!! I doubt I would be coming back to this place. :(",1,1,0,0
"Best days are behind it
Stayed 2 weeks ago and had terrible experiences with many different interactions with various staff. Management is disinterested in resolution or interacting with guests. This used to be a well run property, but current team leads by example of mediocrity. So many quality hotels for the price in San Francisco. No reason to pay for terrible service.",1,1,0,0
"Excellent location and very clean!
I was looking for an affordable hotel in Midtown Manhattan. When I saw all of the excellent ratings of this hotel compared with similarly priced hotels, I booked a room immediately, and I wasn't disappointed. Visiting NYC with my daughter looking at a college, so we just needed a room. Our room was very clean and the decor was up to date, we usually stay at Marriott properties and my daughter thought this was better than some of the Marriotts we have stayed in. If I stayed again, I would request a lower floor. We were on the 9th floor and the elevator is very slow and only holds 5 people. There is not much view from your window, but all you have to do is step outside and look over to Times Square, nearly across from the Marriott Marquis (where we have also stayed.) I would stay here again the next time I come to NYC. No complaints for the price and location. It is not the Marquis, but doesn't charge Marriott Marquis prices either.",5,3,-2,2
"Rats and begbugs
We had a baby rat in the room and the staff was busier telling us who's fault it was than finding a solution...which was first to put dog tape under the door, and then to kill the rat when we insisted. At least we could change room.",1,1,0,0
"Comfortable, good location
Our room was clean and had a great view of the Chicago River. The lobbies are spacious and comfortable, the fitness center is well-equipped and its location is within walking distance of Millenium Park, the Magnificent Mile, Contemporary Art Museum and ""El"" stations. It is not a spectacular hotel but offers what you need, where you want it.",3,4,1,1
"AMAZING room, overpriced food
This set a new standard for me in terms of a suite. Incredibly room, elegant design. Had to stay in a double twin, but ended up not minding because the bed was SO comfortable. Bathroom was spacious and a great rain-style shower head. My only regret was not staying longer to enjoy the room. Ordered room service for breakfast and paid an outrageous $56 for continental breakfast with hot chocolate.",4,4,0,0
"Nice DC hotel
Overall, I give this a 3. The lobby was very nicely decorated and it had a nice bar. The restaurant in the hotel was American, it was OK nothing to write home about. The Starbucks in the lobby was very convenient way to have breakfast on the go. I was with my wife and 3 kids, and used points and upgraded to a suite, so I can not comment on a typical room. The room decor was outdated, especially considering the art neveau lobby, but they can get away with the ""antiquated"" feeling because it is located in historic DC. There are plenty of restaurants nearby, along 9th street, and a few good local bars. Located centrally, but still quite a bit of a walk to the monuments, museams and attractions. The service was good, room was clean. Beds were so so comfortable, but not bad. Rooms are quite. Parking was $30 US per day, but that is the rate in DC. They do not provide a business center, but outsource to FedEx/Kinkos, and change a per minute fee for printing and internet time - found myself racing the clock, which was irritating, because a Marriott that caters to business people should provide a business center for its guests - this was a first for me (and I am a Gold member). I thought the Marriott Courtyard on 9th street had a better location overall, may want to consider this choice if looking at Marriott properties in downtown DC.",3,3,0,0
"Great location, great room
We stayed here for five nights while on vacation. The location is perfect, just off the Magnificent Mile and an easy walk anywhere downtown including the L line. We were on the 10th floor in a corner room and it was quite large. The bed was comfortable, it was always clean, and the Drum Line Bar on the 18th floor was a fun place for a nightcap. The downside is that the bathroom was fairly small and it is an older hotel with small elevators. However, if you are looking for a great room in the heart of the city this is a great hotel. It doesn't have all the bells and whistles of a five star place, but it has a lot of charm and the staff is friendly. We would definitely stay here again.",4,4,0,0
"Good location, but hotel too busy to care.
I checked in around 7pm for a 4 night stay during a conference I was attending at the same venue. Upon arriving, I notice a very musty odor. I called the desk immediately and was told there was nothing they could do as the hotel was full. I understand. Before going to sleep I turn the AC to 68. I have a sleepless night because the AC is apparently broken. My room is no where near 68. I had three more nights of that because the hotel was full. I would only take off one star for these issues because they are room specific... HOWEVER... the internet service (costs $15/day) was spotty and at times completely down. The service line they tell you to call is endless ringing and no one ever answers. I even called guest services for the issues, and all they did was transfer me to the same line even though I told them no one was answering. For a hotel that sells itself as a conference center this is completely **unacceptable**. The satellite television had issues with reception (would cut out and switch to ""searching for satellites"") and I had unpleasantly slow service with room service as well.",2,2,0,0
"Location isn't everything!
The four of us stayed here in May. Location was excellent. Close to many museums and close enough to the historic center of Philly. The staff was friendly and helpful. Absolutely no complaints about them. The morning breakfast was average and the bar was comfortable and pleasant. However, it is in bad need of modernization in its decor. Also, the bed was extremely uncomfortable. We tried to find another room near there for the second nite, but none was available.
Overall, location great, staff, very good, the rest average at best. If you want pizazz, this is not the place.",3,3,0,0
"Great Location & Staff!!
Stayed here last weekend for a volleyball tournament. The room was spacious and clean, bed was VERY comfortable. New flat screen TV. Convenient location, fridge and microwave in room was nice too. Bathroom was huge and had lots of counter space. Did not hear any planes in the room. Breakfast was good too and the young lady kept it very fresh. The staff was friendly and did look up maps website when we asked and even offered to print directions! 
We noticed that the main floor rooms towards the front of the building were all empty and looked as though they are renovating them.
There were scented plug ins in the hallway covering a slight mildew smell, but did not smell in the room. The outdoor pool was not yet open.
Overall a good visit and would stay again",4,4,0,0
"Paramount Hotels
Walking into the hotel, we didn't know what to expect. It was nice to have an inviting staff, Carlos and Nerma were especially great. There was a comfortable bed, clean room, and even though the location is near one of the busiest parts of the city, the hotel itself was especially quiet and peaceful. My husband and I had such a nice time here, that next time we vacation we will make sure to book Paramount hotel.",5,5,0,0
"Outdated & dirty
Not sure about other reviewers' comments about the room. The carpet is dirty & stained, wallpaper is peeling and we found small cockroaches in the bathroom. Forget it if you're trying to work & stay connected with Internet. Wi Fi is non existent from the room. GM was extremely rude. I've informed our secretary to not recommend this hotel for employees to stay.",1,1,0,0
"Convenient for the Money
I enjoyed my short stay at the Hawthorn, first time stay it wasn't too bad, beds can be updated, their was a wire sticking out of the side of the mattress. Other than that I will stay again and hopefully my next hopefully you all will have a hot breakfast bar.
Thanks 
 Sharon
Memphis, TN",3,3,0,0
"Business Trip Stay
Stay here for a business trip. The double queen room was very nice with a good size TV for relaxing after a days work. The restaurant was good for breakfast at $15.00 for buffet. The hotel is quiet and helpful for restful nights during a business trip.",3,4,1,1
"Great downtown location but definitely shows it age.
Stayed at this hotel downtown at a special discounted rate. Good location as far as walking distance to the Inner Harbor. We had a rental car so we drove pretty much everywhere. Self parking was free at the hotel, but that was included in the discounted rate. The Grand Prix was also there that weekend and to be expected, it was extremely loud inside our room. Not to mention, being downtown, the typical noises aka car horns, ambulance sirens were also bothersome. I had a queen bed and my room was a decent size for one person. Anymore would be cramped. No refrigerator although a coffee maker is always a plus. The room did not have a clean feeling. Perhaps due to the oversized drapery. Love the historic feel of the hotel, but it is in much need of remodeling.",3,3,0,0
"Very disappointing
Have just stay for 2 nights at the palmer house, we did not get a room that was as advertised on the Internet, when I called up to let the reception know I was un happy. They were less than helpful and kept transferring me to different staff in the hotel. They didn't care that I was unhappy with the room. And said they were fully booked and nothing I could do about it. It wasn't cheap and the room was so small there wasn't even enough space to get around the bed, having to get in it from one side! And the noise of the old plumbing throughout the building kept me awake most of the night. I would never stay here again!",1,2,1,1
"Amazing view, nice room size
If you're looking for decent size rooms in the Financial District, then this is your hotel. Modern hotel with friendly check-in staff and a restaurant/terrace with an incredible view of the city and 9/11 memorial. Starbucks and train stations within walking distance. Hotel pros:
-Green hotel
-Spacious rooms by NYC standards
-Comfortable beds
-In-room coffee
-Chilled water bottle station on each floor
-Gilchrist & Soames toiletries
-iPod docking alarm clock
-Plenty of drawers and hanging space
-Happy hour at the hotel restaurant/bar every evening
CONS:
-Free wireless rarely worked
-No in-room safe
-Wanted to charge us $35 to extend checkout time by just one hour (based on our flight time)
-Cleaning staff never cleared dirty dishes, forgot to clean out coffee pot, etc.
-Stained comforter on bed",4,4,0,0
"No heat, AC couldn't be turned off,and it's November!
I stayed once before at this hotel and my family had a good experience.It's well located by the McPherson Metro stop as well as the DC Circulator bus. Most of the time, we walked to the attractions in and near the mall. There are some restaurants in the area but one thought is to take the Circulator bus into Georgetown and expand your choices. 
We returned again this year and what a disappointment! Our room ran air conditioning continuously and could not be switched off. We had the HVAC man look at it and he said if we wanted heat, we had to set at 77 degrees; the unit was designed to not turn off! He tried to disable the wall control so we could use controls inside the unit itself but that did not work. SO, we had no heat for 2 nights in 40 degree weather--instead, we had air conditioning! He also said that the system was designed poorly. How can a hotel operate with HVAC where the choice is AC or heat above 77 degrees??? The front desk was nice and gave us breakfast for free but what I really wanted was 2 nights sleep. I wrote to Hilton, but they have not responded after 6 days so I suppose they won't.
During both visits, the staff were friendly.
Bottom line, if you only go during times when air conditioning is needed, this would be a good option.",2,2,0,0
"Luxury Suite
This is one of the nicest places we have ever stayed. My friends booked through a flash sale site and we stayed in one of the suites with the bed and breakfast option. The service was excellent and the staff really made you feel at home. With the breakfast option your could choose their wonderful restaurant or room service. We ate in the restaurant and had the full menu options. They jazz bar has great drinks and snacks too. Most of the rooms have spacious bathrooms with double vanities, which is very nice. They also have their own car that will take you to dinner and all you do is tip the driver. If you want to splurge, this is it. You may have to walk a great deal or cab it depending where you want to go, but it is worth it. We stayed near the elevators, so there was noise during the early morning.",5,5,0,0
"Perfect location in the Windy City!
On the north end of downtown, this hotel offers the perfect location for dining and entertainment with out the hassle of transportation-everything is in walking distance! A variety of restaurants and clubs are all within several blocks.
 The museums, parks and river are all a short bus ride away-take the 151 to get downtown.
 Staff is knowledgeable about the CTA (mass transit), directions and able to explain so that it's understandable to someone from out of town. I got a business card with the desk number in case I got lost or had questions-they told me to call if I needed help!
They also let me know NOT to take one of the trips I'd planned as there was no stop in the immediate location I planned to visit.
 Full breakfast is available to get a good start on the day. 
Beds and linens are clean and comfy.
Prices are reasonable.
I loved my first visit to Chicago-I will return and I will stay here!",5,4,-1,1
"Don't go there
The staff is arrogant and the room standard is poor. The only good ting about whitehall is the location, but there are many other hotels in the area.",2,3,1,1
"Awesome hotel in Beverly Hills
I have stayed at this hotel several times and I absolutely love it.This hotel is classy, luxurious, ultra-hip and you never know who you may run into, I don't name names. Unlike other posters who have complained about the lack of platinum recognition, I have had no such experience. As Platinum SPG, I was upgraded an SLS suite and was granted 4pm checkout on my day of departure. I had no issues at all with the staff, they are phenomenal, everyone of them. Big shout out to Neil and Dan out front, these guys rock! My entire group truly enjoyed having the complimentary JetVan to take us around. I have tried other properties in the area but the SLS is certainly my new home when in Beverly Hills. The restaurants are great and I enjoy the pool deck. My only complaint is that SLS seems to be departing from its SPG connection which I feel is a big mistake. Sam Nazarian take note: SPG LOVES SLS ... 
-Jared",5,5,0,0
"upgraded to a suite - worth an email before your visit
We went on a virgin cruise with 2 night stay a Flatotel before setting sail from New Jersey. 
We had read the reviews on here beforehand, and whilst very excited about the location, right next to Times Square and 4 blocks from Central park and 5th Avenue, we were slightly disappointed by the reviews of the room size. 
We were going as part of our honeymoon, and decided to email the hotel before staying, to ask for a room with a good view. When we arrived we were told we were upgraded to a suite as it was our honeymoon. Having read the reveiews, I calmed my husband down with a reality check of small rooms, but as we stepped onto the 36th floor, boy was I wrong! The suite was huge. with panormic views of radio city hall and times sqaure. The lounge was bigger than most apartments and 2 bathrooms, a jacuzzi bath, walk in wardrobe. But the bedroom was amazing - 2 walls of windows with the most breathtaking view. We were like children jumping round and staring our the window. 
The suite was painted grey - a little strange and the Tv was a bit small for the size of the room, but this was our only gripe.
The breakfast was nothing to write home about, but we wanted to go to a diner anyway, so were really not bothered! 
One final warning to others - we called the Uk from our rooms, for the most part of 10 minutes, and were stung with a $93 bill. Just make sure you use a payphone! 
We'd definitely visit again - the location was fantasic, we ran round central park in the morning, and walked all the way down to lower matnhatten, and dined in times square - all easy to get to! We'd however always make sure we emailed them beforehand to ask for a high room with a view! Thank you Flatotel!",4,4,0,0
"Suck Management.
Whoever the lady was (Indian). I call to check on rate for September 2012 for two weeks stay. she said $65/night. I asked if there is breakfast included. She said for $65/night do you want dinner too..(what the #%@*) ? ?? I just put down the phone. Maybe she does not like my southern slang.",1,1,0,0
"Must Have Been Great in the Fifties
Interesting property that reminded me of films from the fifties - I'm sure it was great back then, just not today. I requested and booked a quiet room for a conference but was told on arrival that pre-booking for that event was not available and no further explanation was forthcoming. The allocated room was high up in a high-rise facing a major highway with the adjoining building funneling the road noise into the room. In a word, the room was tired. The grounds were large and confusing to navigate, especially at night. Breakfast queues were long and the bar could have used more staff. The hotel is a bit of an island so you need a rental car or taxi to go pretty much anywhere. On a high point I was impressed with the Concierge, one of whom was called Elisha. Overall, the property needs refurbished and guests need a car.",2,3,1,1
"Lots of money for a less than average room.
Location was good and Rooms had early 20th century charm. Rating would've been better had they been able to accommodate our request for a room with two beds - which is what we thought the reservation was for. Roll away bed was delivered - which we were charged for - and not comfortable.
Bathroom was recently remodeled and a nice claw-foot tub in the 2nd room of we'd rented for our party. The bath linens were very nice. Non-rollaway beds were comfortable.
Restaurant/bar was nice and staff was friendly, but ultimately for the money - I'd choose another hotel next time.",2,3,1,1
"Not for the Claustrophobic
Just returned from a weekend at the Sanctuary. Due to late planning and the convergence of the US Open and Fashion Week, my usual places were either sold out or i was priced out, so took a flyer on the Sanctuary based on reviews here.
Pros:
- Close to Times Square
Cons:
- My room was tiny - literally no room to walk between the bed and the wall. Laying on the bed i could touch the shower door with my hand. Manhattan hotels are known for their size efficiency - this is a joke. There was no place in the room beside the bed that i could lay down my suitcase - seriously. This room would feel small on a submarine or in a prison.
- My room had only one window, which was behind the TV, and opaque because (i think) it faced another window in the hotel. Continuing the prison theme.
- The hotel decor is dark. Sort of like they went for cool and gotic and ended up looking like a brothel.
- They have a system where the power in your room turns off when you leave - it has to be triggered on by a room key. I don't mind the nod to environmental sustainability, but did mind coming into a hot room in August because the AC was off.
I complained to the front desk about my room and was offered an upgrade for $60 (against the $400 a night I was already paying). Not so politley passed, and noted not to return. Highly advise looking elsewhere.",1,2,1,1
"Rather Average Experience
I spent a night at the Downtown Marriott this week. It was a thoroughly average experience.
I might have thought a bit better of my stay if the first room I was assigned hadn't been used earlier in the day by someone else. As I was settling into the room it slowly became clear I was not the first one in the room that evening. A food wrapped in the wastebasket, two room keys on the bed, a breakfast coupon in another name on the desk. The highlight though was the half-drank Dr. Pepper on the bedside table. This prompted a call downstairs.
While the desk clerk was apologetic, the manager who called me back simply moved me to the room next door. He ""knew that one was clean"" which was reassuring. But reminded me why I usually stay at a Hilton property. I would have expected something a bit more conciliatory than simply sending up a key for the adjacent room as a note of recognition they had checked me into a room already assigned earlier in the day.
The room itself was typical Marriott -- you know when you are staying at one of their properties. The location is decent if you need to be in downtown LA. Not much going on around it at night, but you are in the middle of things.
There was nothing remarkable about the hotel or the service. It was certainly adequate for my purpose, but I would not choose to stay there again anytime soon.",3,2,-1,1
"good price/location
This is the second time I have stayed here. Both times were for weekend activities at UCLA. Very convenenient to UCLA, rooms are dated but very clean and yo can get the entire family in comfortably. Lots of restaurants close by. Julia the manager is very friendly and checks to make sure your stay was going well. Will be my hotel of choice for future trips to UCLA",4,4,0,0
"Average hotel very dubious area
I flew over from the UK for a conference the weekend just gone and stayed at the Hotel Whitcomb. This was booked through my company booking system and I regretabley didn't check trip advisor. 
The hotel itself was satisfactory, fresh bedding and towels every day, a little dated but what can you expect for the money. The staff were helpful and tentative and I really had no problem with this side of things especially for the price.
My big issue lies with the area, it's at best rough at worst dangerous. There are a number of homeless people around, whilst that is not usually an issue for me I found some of them to be aggressive and as a single female traveller this worried me, I would NOT walk around this area on my own when it started to get dark. It's on Market Street which borders the ""Tender Loin"" (http://en.wikipedia.org/wiki/Tenderloin,_San_Francisco) a high crime neighbourhood. Just down the street, about 100m, I saw one homeless guy stab another in broad daylight. I'm not saying this for effect I really did see that, luckily for the victim the knife had not locked properly and folded back into itself. Luckily for me I was there with a colleague so I wasn't constantly on my own but most of the time we took cabs everywhere.
I've just got back and I have advised my company to remove the hotel from the booking listing, not because of the hotel but because of the area, it's not safe in my opinion. It's unfortunate really because this hotel would be absolutely fine in a different area. My advice is don't book anywhere in this area.",2,3,1,1
"Great Value, Location
Not a 4 start hotel by far. But the location and price of this Midtown Manhatten hotel cannot be beat! Directly across the street from Madison Square Garden and 1 block from Penn Station.
Lobby is nice and very busy. Rooms have probably not been renovated since 1980's. Motel 6 has nicer, newer rooms!! But if you are onyl staying here for sleep like we did, it will accomodate. We left our room around 8 each morning and did not return until 9 at night. All we did was shower and sleep. 
Guest services is understanding of the conditions of the rooms and was very helpful when our phone was not working. They replaced it right away.",3,4,1,1
"Pretty good hotel
I recently stayed here for one night. I enjoyed it. A New York hotel with an indoor pool is hard to find. It has a nice location and the staff was friendly. The reason I gave a 3 instead of 4 is because it has an old feel to it. It looks like an old hotel with trendy paint job and fixtures. I would stay here again given the price, but there are better options in Manhattan",3,3,0,0
"Great Long Term Stay
I just finished staying off and on for about two months at the Residence Inn in Rancho Bernardo, and have to say that it was very enjoyable and worth while. I am relocating from the east coast to California, and although there is stress with that move and the home relocation, the stay at the Residence Inn and the inviting and pleasant staff made it feel like home.
Right from the beginning, the staff has been helpful, friendly, pleasant and efficient. Kelly and Cally were outstanding with directions, assistance with the room, handling mail, and anything else needed to make the stay more comfortable.
The manager, Casey, was very attentive, and happy to handle calls or conversations to discuss any issues. He is also great at communicating through email with questions. This is outstanding service for someone moving from another state, and trying to find balance in life, to be able to rely on outstanding staff that really show they care about their guests.
The hotel is a typical Residence Inn, with great rooms, and excellent breakfasts and dinners three nights a week. The location is fantastic, with many chain restaurants and independent restaurants to choose from with a short drive or walk. And the shopping nearby is fantastic, with many of the major chains, grocery stores, Trader Joes, etc. all very close. Housekeeping does a great job, and maintenance staff is fantastic. We had a closet door fall off the slider, and the maintenance help fixed it perfectly in minutes. 
There is great recreation nearby as well, with plenty of golfing within a short distance, and the beach is 15 minutes away. This is a great location, excellent family stay or long term hotel, but great for short term as well. The staff and management here are fantastic and CARE about their guests.
I have stayed at several other neighboring Residence Inns, and it just isn't the same. This is the place to stay!",5,5,0,0
"Service and comfort
A bit pricey, but if you're looking for quality lodging in Manhattan this is a very good option. We stayed tree nights in a salon with king size bed. The bed was indeed king size and very comfortable. We got an early check in which was a delight and I want to give an extra appreciation to the bell guys down in the lobby who are among the quickest and most service minded I've met so far in all hotels I've stayed in.
Has a spa, business center, fitness center and a nice roof top bar that get's busy after work hours.",4,4,0,0
"Great Value and Location
This hotel is exactly where you want to be. You can walk to everything. We stayed 2 nights with a child. The breakfast was great did not have to spend any extra money. The room was very clean, housekeeping does a terrific job. Staff very friendly. To cold for the rooftop deck but we still went up to take a look. Great shower in the room felt safe and secure. I would like to return on my next trip. I recommend for people traveling with children.",5,4,-1,1
"no value for money
Not clean, unfriendly staff, dark rooms, a lot of noise from elevator and club/bar. Gym closed and no information about this was given before hand. Bad bathroom products. 
Other guests complained about the same thing when we checked out. 
I would never stay here again.",2,1,-1,1
"Quiet, clean, nice staff and good location..
I just stayed in the Fitzpatrick Grand Central for a week alone whilst visiting friends for theatre and going to tourist attractions. I know New York very well having been perhaps 10 or 12 times in the last 20 years and it is very hard to find somewhere to stay that is reasonably priced, well located, quiet and clean. I paid $169 plus tax a night for a double room which is a great price these days. I was on the 9th floor facing the back of the hotel which is perfect for me, I don't need a view I would prefer to be away from street noise. The bed was amazingly soft and luxurious and gave me a great sleep. 
The only drawback is that they don't have a business centre where you browse the internet for free to book theatre tickets etc However the front desk will check you in for flights and print the boarding passes. I found the desk staff and concierge all very nice and helpfull, there was a chance I might not be able to get to New Orleans for the second part of my trip due to the hurricane and told me they would extend my stay for the same low internet rate if I wanted. 
The main bar where you but breakfast is a bit all dark wood and low lighting for my taste, a bit gloomy and I thought it overpriced for food and drink. I had Fish and Chips that was the kind where you get 3 small pieces of fish battered rather than one whole fillet and a pint of Cider and it was $37.50 with the servcie charge they added (and then left a space for Tip on the credit card slip as well which slightly annoys me).
Overall a nice place to stay in a great locaiton right behind the Chrysler Building in Midtown.",4,4,0,0
"Omni Fort Worth, 5*****
We stayed at the Omni Hotel for the Cotton Bowl and I was so impressed with the staff and hospitality we received. Our room was upgraded at no additional charge to the top floor and when we returned to our room from the Pep Rally we had 2 drinks, chips and their local restaurant ""Cast Iron"" Hot sauce to snack on! Starbucks downstairs was a nice treat although we were offered 2 free morning beverages everyday!!! The location was very nice down in Sundance Square as we walked to Restaurants and Bars. We took a cab to Fort Worth Stockyards which wasn't far away and that was a real treat too!! The beds were super comfortable!!! :) I will be staying here again when we visit Dallas! Thanks for a great stay Omni!! You are 5 Star in my Book!!",5,5,0,0
"Chic boutique hotel on the circle!
Spent 4 nights with a great deal from priceline.com. We were able to upgrade to a Superior Suite with Level 9 concierge room, upon arrival. The hotel is chic and borderline trendy, in a great location. The upgrade for concierge level 9 access was quite nice, with an assortment complimentary hors d'oeuvres, fresh fruit, coffee, tea, sodas, water, juice, and beer and wine available throughout the day. The terrace overlooking Dupont circle was quite luxurious, however, when we actually got to our room, I was surprised at how small it was. We even contacted the Front Desk to see if there was a mistake. Nonetheless, the room had nice decor, clean, sleek, a flatscreen and a lovely view of the circle. The double beds were comfortable but quite small for 4 adults. The Front Desk was quite pleasant and helpful. The cafe/bar downstairs is quite the place during happy hour and the breakfast menu was great. The open bath design with opaque glass shower is quite modern and I liked the heated floor tiles. All in all, I would return and would recommend this hotel as long as you don't expect large rooms.",4,4,0,0
"Not recommended
My experience at this hotel was not good. Check in was easy. That was about the only good thing about the stay. I was given a room on the third floor. The elevator was out of order. The room I was given was barely big enough to hold a double bed. The furniture is in need of serious repair. There is no central air condtioning. The room had a very old window unit. Two of the three lights in the bathroom were burned out. When I opened the door to my room on the morning of checkout, I was surprised to find a man sleeping in the hall outside of my room. Not sure if he was a guest or someone who had managed to get into the hotel. I informed the two desk clerks upon checkout and one went immediately to investigate the situation. I would not stay at this hotel again.",1,1,0,0
"Great, clean, and affordable!
I can not stress how polite and friendly the staff were, they honestly went above and beyond what we needed. The rooms were exceptionally clean for not being a 5 star hotel. The complimentary continental breakfast was great: waffles, egg, sausage, toast, yogurt, fresh fruit, etc. The cleaning staff was friendly as well. The only complaint was a noisy family near us, but after talking to the staff it was resolved. Overall great experience at this hotel.",4,5,1,1
"Overall, a decent stay
After having read the previous reviews about too much street noise in the front facing rooms, I immediately decided to ask for a room away from the street side. After walking in to my room, I was pleasantly surprised by the overall look and cleanliness of the room for the small amount I paid (SF is a VERY expensive city and it's hard to find inexpensive rooms). I have no major complaints about this place. It's centrally located and is a few minutes walk to the BART/MUNI station. The only reason I gave it 4/5 stars was because although I had asked for an interior room, there was a lot of noise from the electric units outside the window. Add that to a small opening in between the building and you have a somewhat annoying stay. I tried to alleviate this problem by putting a pillow over my head. It kind of helped. I'm a very light sleeper and if you are too, bring some ear plugs.",4,4,0,0
"BEDBUGS
We stayed in this hotel 2012-07-03 and found a bedbug in our bed the morning after. We have spent a lot of nights in California in different hotels and motels, but this was the first time we actually faced bedbugs. The price and location is ok, but the fact that there are bedbugs in Hollywood Inn Express North makes it a place we never want to stay at again. Don't go there!",1,1,0,0
"Family time in NYC
After spending a lot of time checking out hotel websites we decided on the Affiina Manhattan. The reviews, location, room sizes and price seemed to fit what we required for our family with two kids under nine. It was a good choice. We booked directly with the hotel..the best rate we could find. Check in was smooth. The room was an excellent size and recentlly decorated. Two very comfortable queen beds with plenty of room to move around, a plus for four people. The bathroom was very large with great water pressure. Tub had bit of scrapes on it, but no big deal. The room was clean. We were on the 7th floor and I would have to say that you do know you are in New York City, because you can certainly hear the street noises into the night. There is a window air conditioner which allows a bit more street noise into the room. Not really sure if a higher floor would make a difference. If you were a light sleeper, it could be an issue. For us it was not a big deal as everyone was tired by the end of the day and it really wasn't always apparent. 
A nice sized flat screen tv was mounted on the wall. 
We are two blocks from Macy's and a few more after that and you are at Times Square. A couple of blocks from the subway. If we wanted to get to Central Park, the subway is the best bet. You can walk it, but after going a few times it can seem a long way when your days are full of walking. Central Park was a favourite with our kids as there is a great park there. 
This hotel did not disappoint. It was great for our family.",4,4,0,0
"Get me out of here!
We had an hour to check in and get ready for a wedding thanks to traffic, but it's doable!
When we first checked in, we found that we had been given a room that was already taken. Either they gave our room away, or someone stole our room. 30 mins later, they upgraded us to a king for our troubles, which was a nice gesture, but they put us in the farthest building and by the time we got there I had 15 mins left to get ready.
AND...the room we got was really dirty!!! Boot prints in our shower, when I moved the lamp to plug in my phone, there was a large sticky stain. The bed sheets had black spots on them. GROSS! I didn't have time to ask for a different room as we were already running late. 
Honestly this place is more of a motel than a hotel. 
When i got back at night, i could not make myself comfortable. I didn't want to touch anything. I got up extra early the next day and checked out as soon as we could. I'm by no means a clean/neat freak. I've been to motels and inns and they've been fine.",2,1,-1,1
"Awesome Choice in Heart of Chicago!
Unique and cool vibe to rooms, very nice, awesome lounge in the hotel open late. Perfect location. Excellent choice to stay at!",5,5,0,0
"Good hotel close to LAX
We stayed in this hotel for 2 nights (almost) as we had a very late night flight out of LAX for Australia. The hotel is very well located, and just a short shuttle bus ride away from LAX. It is a typical international hotel - and our room was very spacious, very clean and well laid out with plenty of storage room and a good sized bathroom. The room was very clean, and the king-sized bed was very comfortable with excellent bedding. It was annoying to have to pay for a wifi connection ($12 + tax for 24 hours so not cheap!) - every other hotel we stayed at in the US had this as part of the deal, but not at this Hilton. The room had great views of the runways at LAX - and although a little of the noise came through it wasn't overwhelming or annoying, but it is interesting to watch all the planes. We had an excellent dinner in the Italian restaurant - and the service there was excellent. We also had breakfast there and the food was of very good quality, and again the service was very good too. The staff were friendly and helpful at check-in. This is a very busy hotel, but is in close proximity to things so it's a good base for a couple of days. They are also just across the road (walking distance) from a range of rental car companies, and although there is a Hertz agency in the foyer, it wasn't open over the weekend when we were there. The hotel also offers a bus connection to Manhattan Village shops which is a bonus. The best bonus of all is just being a very short bus ride away from the airport terminals when it is time to catch your flight. We would definitely stay there again.",5,4,-1,1
"Pleasant and helpful staff
Standard room with bathroom that needs updating, but what I like about this hotel are the staff people and their ""can do"" attitude. At check-in, I inquired about the internet, which I thought was included in my rate. The clerk checked and said that it wasn't included, but she would comp it. The charge showed up on my bill, but the check-out clerk removed it without any discussion.
I also appreciate the Starbucks in the lobby and the convenient hotel location.",4,3,-1,1
"brilliant location, good service, stay here again
I'd read quite a few reviews of this hotel before we booked and loads on others but went with this one and wasn't disappointed. The check-in desk was quiet the evening we arrived and was checked in straight away, we were upgraded to a double queen and the room looked out towards the Empire State building- which was a real treat. Our room was cleaned everyday, and although it wasn't huge it was fine for a citybreak. The location is just perfect for everthing you might want to do in New York, it also has penn station next to it which will take you anywhere you want to go in NY or Brooklyn and we felt very safe using it. The E line is so easy to use and will take you straight to downtown, world trade, battery park for Statue and Ellis Island etc The concierge desk was useful and it is best to book all tickets before you get to where you are visiting eg, empire state, intrepid, statue liberty boat tour etc and they will get best price tickets for broadway if you haven't booked before you go for the most popular shows- the queue at Times Square is very long otherwise. The Hotel Tick Tock restaurant is expensive for what you get but convenient- especially for soft drinks/hot drinks but across the road is a bistro which has everything to eat you could want and better value too. We had a great time hope you do to!",4,5,1,1
"Not what we expected for a Sleep Inn
This Sleep Inn had good reviews but when we arrived, we were surprised to find it located in an industrial park area. There were few restaurants nearby. The lobby floor was dirty and there were boxes with air conditioning units stacked in the dining area. The rooms were dark and gloomy so it was hard to tell if they were clean or not. The beds were low to the floor; the linens were old. We were on motorcycles and were uneasy regarding their safety when we observed the clientele entering the hotel. The parking was only on one side of the hotel so we could not look out and check on our vehicle. The front desk was friendly and helpful but the area was ""seedy."" It was below the standard we have come to expect from Sleep Inn.",2,2,0,0
"Great Boutique Hotel
This is a great little Boutique hotel with great service and some added touches that you just don't get at other hotels. Upon arrival, we found a welcome cupcake in our room from the bakery across the street. Chocolates on the pillow each night. The staff truly went above and beyond to make sure that we had everything we needed during our stay. The first night we parked our car with the valet because we got in late, but there is plenty of on-street parking in the vicinity. On the second day of our stay, we parked on the street by the hotel but left the lights on in our rental car. Someone on the valet staff actually remembered our car and the hotel left us a telephone message to let us know that the lights were on. This would not happen at a larger hotel chain and it is one example of what makes this place unique. The bed was EXTREMELY comfortable too.",5,5,0,0
"Nice hotel.
This hotel is within walking distance of Beale Street, but is a good hike. Trolley line is available outside the door for $1 and the drivers are very professional. First impression is of course the main desk. Michael was on to greet us. As others have said, he doesn't offer the best welcome, but once you start to chat with him, he can be friendly. Other staff cheerful. We had a room near the front desk on the main floor. A bit of noise from the lobby at 5am. The toilet made sounds every hour, so asked the next morning for another room and handled with no problem. Still on the ground floor which was ok with us and this room was fine. We faced the trolley line which you do hear somewhat, but I think adds to the quaintness of the area, so didn't bother us at all. It doesn't run all night. Hot breakfast available. Hotel and rooms are very clean. Not sure what is up with the square pillows. No tub in room, but big shower with plenty of hot water. Michael suggested great directions to Graceland and was there in about 10 minutes. Not a big fan of paying for parking, but I guess is normal when downtown. Nice hotel for the price.",3,3,0,0
"Good idea bad implementation
The good: nicely located, cool views, decent parking, relatively clean.
The bad: waaaay outdated, bathroom so small you can't close the door without standing on the toilet, broken ac, person who came to try to fix the ac did not speak English and brought us a fan instead, restaurant closed over an hour early because ""they didn't want extra labor"", when we asked for wine glasses they told us to go get our own.
Overall: if you don't expect much it's ok...but if you expect the three stars they advertise themselves as then move on.",2,3,1,1
"""Clean and Convenient""
This hotel is convenient to Time Square. The rooms are a good size for a New York City room. The desk staff were very accommodating and the morning breakfast was yummy. It was a good value.",4,4,0,0
"This is what we call in Spanish a ""pocilga""
This is the worst place I've stayed in so far. I booked 3 nights and left on the first. The hotel clearly doesn't look like the pictures: its old, smelly, still under construction, rat poison clearly visible on the elevator, not enogh light on the room and smelly bedsheets that will stink up your clothes. I went to iron my shirt to get our of the place and it got ruined by what was sticked on the iron. Although the hotel staff was nice, it doesn't really deserve a 2. Avoid this hotel if possible",1,1,0,0
"Feel at home
From the moment we walk in, friendly and helpful staff greet us, with a quick check in and advise for places to eat near by.
Variety of breads and pastries and even waffles for breakfast every morning, only wish they change the fruit and egg options daily too.
Bus stops near, safe streets, comfy beds & pillows.",5,5,0,0
"Just stayed here again..
We just spent the weekend in Columbus, and stayed here again. Still the same old place. No issues, clean, and comfy beds. It's in a busy part of town, and there seems to be a lot of motorcycles going by from time to time. But it's reasonably priced, and has a decent included breakfast. Bob Evans is across the road one way, and Tim Horton's the other. I think this is my 4th time there, and will stay again I'm sure.",3,3,0,0
"fine, but with minor issues
This is an old-fashioned grand hotel, for better or worse. It's in a perfect location for my work trips here, so I've stayed here before and will stay here again. I stay on the executive floors, which are higher up, quieter, have express elevators, and have access to the nice executive lounge. The ""better"" part of staying in a property like this is the location and the pretty lobby. The ""worse"" is the smaller rooms, many of which don't have much natural light, and the very long waits to check in. My room smelled very strongly of citrus cleaner - I would have asked to change to another room, but because I'd checked in at 1 and it had taken a while for that room to become available, I dealt with it. The room was otherwise small but fine, with a nice bed and shower. The next morning, when I left and came back after a little bit, I realized that the orange smell had been meant to mask cigarette smoke fromt he previous guest. Also, although the lobby was nice, it wasn't overly large for a hotel of this size, and because the staff had put ""reserved"" signs at many of the seating areas, it could be difficult to find a place to sit in the lobby. The restaurant was fine.",4,3,-1,1
"Family Weekend at Univ of Chicago
Overall the hotel was just adequae, a little old and run down. nothing to do around the hotel adn access is a littel complicated. windows leaked air so there was a whistle all night long. just needs a good upgrade on everything. toilet paper is tooooo rough!",3,3,0,0
"Beautiful place with only some drawbacks
My husband and I stayed for 4 nights in July and very much enjoyed the hotel. The room was lovely as were the public spaces and the pool. The room was small but that wasn't really an issue. A tougher challenge was that it was lacking in storage space. Still we very much enjoyed the styling and it was comfortable overall although the bed seemed possibly a bit saggy on one side. The staff was great with the exception of one waitress at the bar. The concierge was especially accommodating to go and pick up my phone when I had left it at a restaurant so that we wouldn't have to take a cab. Also they did their best to accommodate my husband's sinus infection by changing the air filter and bringing him helpful items. The whole place is wonderful to look at and the gym/locker rooms were very nice as well.
The cost of parking is silly but there is a public garage just south of the hotel where you can pay 1/3 of that cost. The only other thing that was extremely frustrating was the wifi options. $15 per day would be tolerable but $15 per day per device (i.e. one for me, one for my husband, and still can't use it for our phones) is just ridiculous. We ended up just using the wifi in the public areas but it was quite frustrating at times and not at all consistent with the image of the W as a modern and well-appointed hotel.
The location is fantastic - an easy walk to many dining locations, 6th, and the bat bridge. Our favorite meals were at Uchi (wow) and The Shady Grove (the green chili fried chicken was excellent as was the pulled pork sandwich).",4,4,0,0
"Great location in downtown Denver.
My husband and I stayed at the hotel for a conference. The hotel was very clean and our room was spacious. We loved the free wi-fi. It was very easy to access and worked great. The bed was comfortable.",4,4,0,0
"Avoid this property
This property is very poorly run and I would recommend avoiding this hotel at all cost. The staff believes guests are clients and not guests. When we had a plumbing concern they handed us a plunger. I can live with that but when we left behind a small notebook the refused to ship it back to us at our expense and the GM will not return phone calls. The staff states in order to get our property we would need to return to CA to pick up the item in person. Attempts to find the owner were fruitless. Highly recommend avoiding this property and owners if you read this please consider additional training for your staff and hire a GM that understands hospitality.",1,1,0,0
"Nice room in a very unique hotel with great character.
Got a great deal on the room so stayed here instead of the JW where my conference was being held. First off the staff was very friendly and accommodating during check in. The room the man gave me was ""quiet room"" so no train noise, which was nice. The room itself was clean and well appointed and the bed was very comfortable. The window overlooked the pool. The building itself is very cool and unique and the train car rooms look super cool. I may have to come back to stay in one of those with the family. I did not use the restaurant/lounge but there is one on site. 
The location of this hotel is perfect for anyone going to Lucas stadium or the mall or restaurants downtown. My conference was 6 blocks away at the JW but since both hotels are connected to the convention center I was able to commute back and forth without ever going outside. It took about 10 minutes to go between the 2.
All in all I was very happy with my stay and it was a great room for a great value.",4,4,0,0
"In all fairness it was ok
I stayed at the Hollywood Historic for one week together with my boyfriend. It was ok; comfortable bed, good refridgerator, most of the staff was helpful in giving directions and so. Downside is that there was a lot of trafic outside the window, and the windows were not very sound-isolating. Some nights we woke up from sirens or people playing really loud music in their cars. 
Our view was actually looking out straight towards the Hollywood sign, a pleasant surprise. Less pleasant was that the elavator was broken, causing some discomforts when having to carry heavy suitcases up to the room.
The air condition was placed right under one of the windows, which meant that the curtains hung in front of it when drawn. This made it difficult to use it during the night, which was a bit uncomfortable. 
All in all it felt like a good decision of hotel, I do however not think I would stay here again if I visited again. Most likely I would spend a bit more money and go to a nicer hotel instead.",3,3,0,0
"Really?? No Hot Water??
I was here for a one night stay and for the 2 times I wanted to shower, my room did not have hot water. I called the front desk and they said they would send someone right up. After 20 minutes, no one showed up and I needed to get ready to go to work. That was cold shower #1. I spoke with the manager before I left for work and he said they would fix the problem. When I got back, I got an email from the manager assuring me the problem was fixed and it was a larger problem. I walked back into my room and checked to see if I had hot water. Low and behold it was there! Well, when I woke up the next morning, no hot water. Cold and I mean ICE cold!! There was no time to change rooms, call the front desk, or do anything. So, now I was forced to take cold shower #2. Completely unacceptable! Don't bother staying here. Find a nicer place.",1,1,0,0
"Very nice choice south of Market
Beautiful older hotel, reasonable priced. Rooms have very high ceilings. TV didn't work at first but front desk was very responsive in getting a technician up to fix it.",4,3,-1,1
"Good Service and Location, Needs a Facelift
The location is great for seeing Boston. The service is professional and friendly. Stayed on both the harbourside and the cityview side of the hotel, both sides are fine. The rooms are well furnished but dated. The bar on the first floor is great. The gym and spa area are excellent but again need a bit of a facelift.",3,3,0,0
"Beware stay at your own risk
I was gonna book this hotel for 2 nights but I had a change of heart after my 1st night.. The toilet was stopped up and the shower was draining real slow. I called front desk about my issues and I was told they didn't have no on-call maintenance and I had to wait til 9 the next morning. remind you check out is 11 maintenance came bout 10:30 smh. The area isn't good neither. Our room was on the 1st level while unpacking our car there was a guy on 2nd flr yeling at us to see if we had a cigarette. This is the 2nd Days Inn I had problems with. I'm so done with this chain no more Days Inn for me. And this room was booked thru hotels.com and they told me the reviews were alright. Wrong I'm not sure if I would use there services neither",1,1,0,0
"Basil
despite small hotel, it is clean, I found the staff helpful and freindly, its location is great, seconds from fifth avenue and broadway street, few min from empire state, I liked the antique set up of the room deep to the coffee room at the entrance, yes it is old but price for services and location - for me - was perfect.",4,4,0,0
"Excellent value for money
I have been travelling to Charlotte quite often in recent times. I have stayed in many places but Continental Inn has been the place of my choice for quite a while now. The location is convenient, rooms are clean and the staff is friendly. Most of their rooms have microwave, refrigerator and cable TV. Also their rates are fairly reasonable and offer great value for money. They have free wi-fi and a hot breakfast which also adds value to your stay here. For the price they charge everything they offer is totally worth it.
Frankly, I was surprised by the cleanliness in their rooms. Not only the rooms, but the entire property is extremely clean and well maintained. There are also many places around where you can eat late. Since its on the exit, and also fairly close to the Charlotte Uptown its convenient for almost all kinds of people. I wouldnt recommend any place else if you are in Charlotte and looking for a decent place to stay.",5,4,-1,1
"Where DID you stay?
This place has not changed hands or management or sheets! I think family members are writing false reviews--its a trashy hotel with trashy regulars (pimps n hoes). The neighborhood hasn't changed either. It is unsafe after 8pm and I think these folks writing it up as a nice place should hold some responsibility in any crimes that have occurred towards travelers who chose this place based on their false reviews.",1,1,0,0
"My favourite place to stay
My third business trip to Chicago and my third stay at the Waldorf Astoria (formerly Elysian). I look forward to my stays here as the suites are beautiful. It's not cheap, particularly the dining and spa, but it's of a high standard. The service is first class and they've retained the Elysian's no-tipping custom which I welcome.
The only improvement I could suggest (and have) is for in-room coffee making facilities (English tea too if they really want to wow!).
The location is also great for shops and restaurants - plenty within a very short walk.
I can't wait to go back - I'd even stay here for pleasure and that's really saying something.",5,5,0,0
"Short break in NYC
On the whole the hotel was fine. However on my arrival I was disappointed not to be helped by the concierge especially as I was clearly struggling with luggage and a young baby and only had my mum (who is an OAP) with me. Some help would have been nice!
However, with the exception of that, all the other staff were fantastic and friendly. The hotel was conveniently located for my needs and I was generally happy with the hotel!
The beds were amazing and I slept really well.
You get what you pay for but I felt this hotel was very good value for money.",3,3,0,0
"Nice staff but parking is not too good
We got a great deal through Expedia and for what we paid, it was fine. The front desk guys were great. They told us about things to do in the area, the best beaches, the shuttle to the Marine's boot camp graduation, etc. They were very helpful. The parking spaces are not very wide. We rented a full size car and several times I would have to get out of the passenger seat before my husband pulled into a parking space. Otherwise, both of us would not have been able to get out of the car. We had a junior suite. It was a nice room but the bedroom was too small for a queen size bed. If you opened the bathroom door, you could not pass between it and the foot of the bed - there was only about 6"" of space. Housekeeping cleaned our room every day (we were there for three nights) and did a good job. There is a 24 hour resturant next door. We had dinner about 10:30 the first night we were in San Diego and we were the only people in the place. We ordered hamburgers cooked well done. I picked mine up and before I took my first bite, blood was dripping from the bun. Ruined my appetite!! We felt the prices were very high for average type food. We ate there only once due to the undercooked meat (which we did send back) and the prices.",3,3,0,0
"Great Location, Great Value
I have stayed in this hotel many times over the past 20 years. It is always a great experience. very comfortable rooms . Perfect location. It is no Helmsley Park Lane or Hudson (nearby), which are also great at many times the price, but its a great place to stay and base from as you explore and enjoy NYC. It is located above the 57th street N/R subway station and across the street from Carnegie Hall. The Staff is great. Ellen in reception was very helpful. Great neighborhood. The normal size rooms have coffee makers...sometimes. Every room should have coffee makers. There is no reason that any city hotel should charge for internet. This one does.",5,4,-1,1
"Outstanding service and location
We spent two nights at the Presidio Travelodge. While an older structure, it fits the character of San Francisco, has the perfect location, has a great staff, is excellent for travellers with dogs. Raymond and the rest of the staff went out of their way to ensure our visit was a pleasant one. As a result the Travelodge will be our ""go-to-place"" for our visits to San Fran.",5,5,0,0
"Amazing and then some, I can't wait to stay again!
We had a fantastic experience at the hotel, we went for our anniversary. Service was top notch from the valet to the front desk. The managers were extremely kind and accomodating. It feels good to stay in a hotel where the staff seem genuinely happy to have you staying with them.
The staff were coureous and had no trouble helping us feel right at home.
The room was incredible, extremely spacious and clean. The views of the harbor were magnificent.
I can't say enough about the staff, they really bring the hotel together, and make for a great stay.
Remember it is a Four Seasons, so it is a little pricey, but totally worth it!",5,5,0,0
"Terrific location for Kennedy Center
Dark foyer with loud music. We immediately felt 'too old' for the clientele. The decor is entirely brown, incuding the corridors and the rooms so you feel as if you're in a 70s B film. However, the bed was comfortable and the room offered everything we needed. You can't get a better position for outtings to the Kennedy Center; the hotel is on the doorstep. There is a nightclub downstairs with lineups down the street in the evening; a little off-putting for non-clubbers like ourselves.I try hard to find somewhere else when we go up to New York.",3,3,0,0
"The only way to travel
It's all about the details. The wine and cheese at 4:00 was a plus that I still miss two months later. The BMW bikes that are available for guests, the car service with a two mile radius, the Ipad int the room, the breakfast in the morning. These are all things you don't take into account when you book a hotel. The place was a bit pricey but worth it.",4,1,-3,3
"Wow, great start to our USA holiday
This was our 1st visit to New York. The hotel is excellent, friendly and great location. The hotel is a few metres from Times Square but so quiet. Tony's the restaurant was great, we shared a meal as so big.
I would recommend this hotel to all my friends.",5,5,0,0
"YOTEL- Highly recommended
Location: great! very easy access to public transport and a short walk (less than 10 min) toTimes square.
The hotel itself has a very funky, vibrant and modern design. Every week-end there is some live djs and lots of very nice people.Rooms are very compact but average size for a city hotel
However, I must admit that during the happy hour in the bar, cocktail were very very poor, honestly the only thing that disappointed us.
Great for friends, couple but I would not recommended for families , especially those with small children. 
The earlier you book , the better price you get.Try those comparison sites, like trivago, for the best price ever.",4,4,0,0
"An Old Hotel!
The St. Anthony Riverwalk hotel dates back to 1909. It is filled with history and a long list of many famous persons who have stayed at the hotel over the years. Unfortunately, its best days are in the past.
The hotel looks good from the outside and the lobby / lounge / meeting room areas are simply elegant. They look as good today as they must have when the hotel first opened in 1909. But the rooms leave a LOT to be desired.
The service level we received during our stay was fine, although our contact with employees was very minimal. The check-in and check-out was fast and very professional. They do offer parking about one block away but the cost is quite high at $20.00 per day for self-service parking. Valet parking is also available but at an even higher rate.
The rooms were micro in size. We had a room with one queen size bed and it all but filled the entire room. There was a dresser at the end of the bed with about 12 inches of walk space between the bed and the dresser. There was also a chair in the room but it was locked in between the outside wall and the bed with no lighting, making any reading while sitting there impossible after dark. There was also a small desk in the room but again with no lighting and no electrical connections which once again made it all but useless. The only electrical connection in the room was behind the bed.
The bathroom was the smallest I have ever encountered in a hotel. I honestly don't believe that anyone over about 6'2"" and/or 220 lbs. could sit on the commode. It was positioned right against the small sink. A male using the commode would need to position himself sideways in order to use the commode.
The bathroom had a combination tub / shower. The tub was extremely small and I doubt many could fit in it for a bath. The shower worked ok but the shower curtain wasn't large enough to enclose the entire way around the tub so the floor flooded when you took a shower.
The air conditioning worked ok as far as cooling was concerned but the thermostat was very old which made any kind of precise temperature control impossible. There was one bedside lamp and an overhead light in the room. This made it impossible to read after dark except when lying on the bed nearest the table lamp.
In summary, this hotel doesn't reflect what I think about when I think of a Wyndham hotel. I have always thought of Wyndham as being first class in every way. The St. Anthony Riverwalk can only be thought of in that way when in the first floor lobby area. You can do MUCH better, and at a lower cost, at many other hotels in downtown San Antonio.",2,3,1,1
"Comfortable room, very pleasant service
The Inn is located quite close to the OSU campus. Our room was clean, comfortable, and well-furnished. The breakfast buffet was an extended Continental, and was very nice. The desk staff and breakfast room attendant were friendly and pleasant. The exercise room is small, but was welcome. The air conditioner in our room was rather loud, but we find that to be the case in most hotel rooms with wall-mounted units. We were only there for two nights, but it would have been quite adequate for a longer stay as well.",4,3,-1,1
"Service was awful
The service is one of the worst I have ever run into. they were really not nice.
I wish I had not stayed here.",2,1,-1,1
"The worst Embassy Suites
This by far is the worst Embasst Suites that I've stayed in. First, after checking into our room we discovered there was a leak in the bathroom, we had to pack up and move to another room that also had problems. The rooms are small and the decore is dated. Also upon check out, we were charge for five days of valet parking and a movie, we didnot have a car and the movie was free. Compared to other Embassy Suits, this was the worst.",1,1,0,0
"Terrible is an understatement!
I have travelled for my job every week for the past two years. I am in San Diego twice a month and normally stay in La Jolla, but they were sold out so I decided on the residence inn mission valley because of the location and I love Marriotts. So I arrived at 4:15, and no rooms were ready, even though check in is ""guarenteed"" by 4. No big deal, they said they would call as soon as a room was ready so I got some lunch while I was waiting. I never got a phone call, so I went back after my lunch at 5:30 or so and finally was able to get a room. When I got to the room I was assigned, it was not even cleaned! So I went back to the front desk, which is not easy at this hotel because you have to go outside and it was raining, to inform them and get a new room. So after arriving at 4:15, I did not get into a clean room until almost 6. They were serving a full dinner until 7, it was wings that night which sounded great, but by the time I got to my room and down to the dinner at 6:40, there were no wings left! So by now, I was a little frustrated but still ok with the situation. Then, the next day after work I wanted to shower, but during the service that day, no towels were left which was weird. I called and politely asked for more towels, which then took about 45 minutes to get there. This is when I started to get frustrated because of all the mishaps so I called to speak to a manager, but no manager was on duty to speak with so I asked the front desk to have them contact me the next morning on my cell phone because I would already be checked out and at work, but never received a call!! Are you kidding me?? In the end, I paid about $450 for a frustrating experience and I WILL NEVER STAY THERE AGAIN!!! Recommend that others do the same!!!
Sincerely, 
Wow Your Hotel Is Bad",1,1,0,0
"Nice place to attend professional conference
Just returned from stay at Washington Hilton for a national conference being held there. Everything was very good. The room was clean and comfortable; I had a decent view that included the Washington Monument; the staff was courteous and helpful, including arranging for a very early taxi call; the bar was pleasant with a nice local beer selection on tap; the gym facilities were modern and operational (though required a $10 fee); and the facilities for the conference meetings and dining were nice. Nothing stood out as overly spectacular, but I had no complaints at all. 
It's worth noting that the hotel is a good 10-15 minute drive through downtown traffic to get to the heart of DC sightseeing (Capitol Hill, Washington Monument, etc). This came to about $20 (including tip) cab ride from Capitol Hill. However, I understand that there is a Metro station very close by the hotel, though we didn't use it.",4,4,0,0
"not the best but very friendly
i was there because my son is in a coma at st josephs hosp.i asked for a room on the bottom floor cuz i also am re cooperating from knee surgery..my room was through the pool area and all the way to the end of the hall..and no luggage carts ..i had to make several trips to my car to get my things in.even the ice machine was at the other end of the hall.i tried to relax in the jacuzzi and only half the jets were working.on top of the fact that it smelled like mildew in the rooms.no clock and the lamp didnt even work.then i booked it through hotels.com..and then i got this extra $10 charge on my card..when i asked why they said it was for taxes that arent covered through hotels .com..but no one told me that prior to my stay.however at least the breakfast was good.and the the staff was nice.but over all i wasnt impressed..it wasnt anything like the picture was when i booked it.",2,1,-1,1
"A great 5 day stay
I stayed here for 5 nights during a recent conference. The location is wonderful. Just a short walk to the Convention Center and dozens of great restaurants. I was able to watch a Padres game right out my room window. 
The front desk staff were great, especially Mercedes who made checkin a breeze. The room clean and comfortable. Breakfast at the outside dining area was a great way to start the day. All this plus Altitude, the bar on the roof where you can end the day with a relaxing drink as the sun sets.",5,5,0,0
"Bad Front Desk Service!!!
I stayed there the 19th of October and checked out the 20th. When I first arrived arounf 1pm, they did not let me check in because it was not 3pm yet. I had to wait three hours to check in. When I made the reservations in advanced, I requested a microwave and refrigerator and I never got them even though I requested them again upon check-in. Really bad service. Also, when I made the reservations, the guy ""Keith"" said I would get two breakfasts per room and when I checked in, Keith said that I was only going to get one per room so I told him that I wanted my money back because that is not what I paid for. They said I was still going to be charged even if I did not stay at the hotel. I had not even been in the room. That really bothered me, so we had no choose but to stay. Also they asked for a deposit upon check-in and they did not say that on the phone when I made the reservations. Our rooms were clean except for the double bed one. The tub was dirty. At night you could here the room next door being very loud and did not let us sleep. I never got the microwave or refrigerator. In The morning, I talked to Juan and Betty about the breakfast situation and they said that two breaksfast were included with my stay per room. The evening sift was really badly organized. If I had read the reviews earlier, I would have not stayed at this hotel. Im not the only one who has had trouble with the microwave and refrigerator. The pool and spa look so much better in photos than what they actually are. The only good thing about the hotel was the breakfast, but even that will not make me return to that hotel. The business center is so out dated and the printers don't work. The hallways in the two floor smell really bad. No snack machine and the drink machine only accepts credit cards. For the money I paid, I was expecting so much more. NEVER AGAIN!!!!!",1,1,0,0
"Sleeping in the Valley
The Shoreham has many attractive attributes and one major failing. Among it's most attractive features are location, ambiance, service, and cost. It falls down significantly, however, in the quality of it's sleep.
The Shoreham is located on West 55th Street in the midst of midtown. The neighborhood is mixed use with small shops and apartments along the block between 5th and 6th where its located. Within easy walk are the shopping on Fifth Avenue, MOMA, Radio City Music Hall, and Rockefeller center (that's depending on who is defining easy walk of course. Ten blocks in this part of town seems easy to me). 
There are many restaurants with a range of types of food and costs in and arount the hotel's block. These range from Cafe Milano, a moderately upscale Italian venue to Printon 56 (around the corner) a very good deli type of place where you can get a range of breakfasts, coffee, pizza, pop, and an asortment of other eat in or carry out foods. Around the corner on Sixth Avenue there is a full service urban grocery with a small eat in area. There is a bike rental shop just down the street from the Shoreham that seems very popular.
Whether the hotel decor is attractive is a matter of taste; this one appeals to me. It has the ambiance of an European boutique hotel done in a very modern style. There is a bright bar with friendly bar tenders and floor to ceiling doors that are open, inviting in the street like a sidewalk cafe. When we were there the Shoreham was offering half price on wines during the evening. The lobby area is somewhat small and there is no pool (there is a fitness center, but I didn't use it). There is plenty of seating in the lobby, the bar, and surrounding areas, but be careful. Its very low to the ground and can be a challenge to get out of. 
The Shoreham has a restaurant and offers breakfast, lunch, and dinner. We had only appetizers while sharing a drink after the theater and the ballet. They were very good.
The Shoreham offers the New York Times complimentary, at least on Sundays, which is the only time I noticed it. It's not room delivered; you pick it up from the front desk.
The rooms are small, but this is a big city and unless you are paying substantially more all the hotels have small rooms. The Shoreham makes very good use of its space; the bathroom was a frosted glass enclave with a walk in shower and (given its size) a good bit of counter space. There was a small closet that ought to work for anything other than an extended stay and lots of shelf and drawer space (again given the size of the room). We had a marvelous view of an airshaft, but if you are looking for a view of Central Park or something equally attractive, then prepare to pay more; the Shoreham isn't for you. One addition that would be extremely valuable would be the addition of another trash can. the room has only one, which was in the bathroom in our room. There was plenty of space for another under the counter in the room itself and this would have been very convenient. The room had a flat screen TV that worked fine.
In my mind there are always three basic hotel features that matter whether you are staying in Manhattan or Branson, Missouri: the quality of the bed, the quality of the towels, and the design and quality of the shower. This is where the Shoreham needs to get its act together. From very good to poor in this area this is how I saw these features.
The shower is excellent. As I said before it was a walk in. The shower head had good volume and was adjustable and there was a single bin for shampoo and storage. My partner carries her paraphenailia with her and she had lots of room to stow it in the shower bin.
The towels were thin and a bit scratchy. They were also small. This is a relatively cheap feature but adds a lot of pleasure when you are trying to wake up or wind down from a hard day of vacation or work. There were two in our room and the front desk was very prompt in supplying more.
The bed was definitely a thumbs down. Other people have commented on the ""V beds"" at the Shoreham and we got one of them. We ended up as a sleeper sandwich in the middle of the bed every night. Trying to roll to the sides did no good; the bed reclaimed us each time. My partner says that fixing this is likely just a matter of turning the mattresses over (unless of course that's been tried; in that case replacement is the best option). The beds in the Shoreham are definitely a downer and are the reason why my rating is a three circle rather than a four here.
Would I stay at the Shoreham again? Absolutely. It's location, price, ambiance, and the cheerfulness of its staff make it well worth another chance. I would just appreciate it if they would ban the V bed so we could get a better nights sleep.",3,4,1,1
"What a disappointment
For $279 + tax we got a room that is dirty with paper-thin walls (I could hear the folks next to me up late last night and I'm not normally bothered by noise). The furniture is old and chipped, there are no usable outlets in the room, and no wifi. The switches to turn off the lights by the bed don't work so I had to unscrew the bulb in order to turn them off. There is no brochure anywhere to tell me what the hotel offers (I know there is a pool/spa, but nothing in the room with information about it or anything). In the middle of the night the a/c started making a very loud clicking noise. I was also surprised to find no mini fridge. Even basic things like handles on the closet door are loose and ready to fall off. The old/chipped furniture and room furnishings, and lack of basic cleanliness is probably the biggest surprise. The downstairs lobby is quite nice so getting to the room was a disappointment.",1,2,1,1
"Are you kidding me? NEVER AGAIN!!!!!!!!
I booked this hotel because the price was right ... but you get what you pay for. I didn't know the area, wish I did. Wish I had taken the bad reviews seriously. 
Husband and I checked in mid afternoon ... while checking in, a guy comes in with an obviously dressed prostitute asking to rent a room for an hour ... REALLY? Of course the desk guy did ... and the man renting the room stated that he did this last week (to the clerk). Should've been first clue. 
We got our room, it wasn't great ... bathroom window would not close, mold around the bathtub and windows. A/C did not cool down. 
We went out to dinner ... came back, room STILL HOT. So husband went down and they did give us another room ... a few doors down. So we move down, settle in ... still mold but the a/c works. Then the noise starts, it was more like a feaking apartment complex than a hotel, parties in the parking lot, loud noisy guests ... I will say the bed was pretty comfy. 
The next day we decided to head to Banning ... note: we paid for 3 nights, we had that room reserved for 3 nights. 
Decided to stay in Banning overnight ... went back at almost midnight on Sunday (again our room was paid for until Monday) our room key would not work. We tried for 10 minutes ... nothing. Good thing we took our suitcases with us. 
Husband went and rang the night bell non stop for 10 minutes and NOBODY answered. It was drizzly and we were tired, so we went next door to Best Western Lamplighter Inn & Suites ... got a room. Had no choice. 
Next morning hubs went to check us out of HoJo's and they did credit us for that Sunday night but they were adamant that they WERE there ... 2 of them ... well then why the heck didn't you answer? 
So we ended up paying 87.00 for a few hours sleep at Best Western (which, by the way was wonderful). 
I would never stay there again ... never. Have written to corporate but not sure what they will do.",1,1,0,0
"Stay anywhere else if at all possible
in order of issues:
-1st day: took over an hour to get a sandwich the first night. 
-2nd day: gift shop food was old tasting, room wasn't cleaned bed unmade, no conditioner only shampoo!
-Entire time: internet service was practically nonexistant 
Will never stay there again",1,2,1,1
"Nice hotel, but rude
I stayed for 2 nights with a large group from a wedding. We were all put on one floor.
Obviously there were some complaints about noise. I was with my family and not making any noise. I was walking in the hall at 10:00 at night going towards the elevator, when a really rude security person came up and told me that we were making too much noise and if we had one more complaint we would be kicked out. I just happened to be in the hall when this man came up. I was not drunk, nor was I making any noise, the man assume it was me.
I have stayed in many Marriotts before and I have never had a problem. I did not experience this at the desk, they seemed very courteous. I certainly did not like being threatened to be thrown out for something I did not do. I think there security staff is over-zealous and I definitely would not stay there again.
Mary Ann",2,1,-1,1
"Terrible hotel and is by far the worst Marriott I have ever seen.
Was the worst experience I have ever had a a Marriott. I have been going to Marriott's for over thirty years and I have never complained before but after sending us to three different rooms that was supposed to have a balcony when the first two did not while never even offering to help with our bags that we personally had to haul around and then when we get a room with a balcony it oversees an boarded up abandoned house that looked like homeless people were living in. The worst part is I used 50,000 Marriott points to stay in this wreck of a hotel.",1,1,0,0
"Bed bugs!
After 2 nights in the Ramada Limited, I am covered in bed bug bites. The manager offered me a free night's stay for my troubles. Can't say I'm itching to redeem it!",1,1,0,0
"Only Wish I Could Stay Here.... National Historic Site
This is a classic hotel, worth visiting even if you can't affort to stay here. It evokes the beauty and glamour of a bygone era. Located almost next door to The Alamo, it was built only 23 years after the fall of The Alamo. 
The original loby contains a fantastic stained-glass ceiling surrounding an atrium of rooms. The outside courtyard is a sight to behold! It is fun to wander through here, enjoying the historic pictures and artifacts. There is even a historic ghost hauting the hotel. The hotel itself is charming and updated without becoming another bland, generic hotel. Everyone in guest services are very polite and helpful even if you are just touring the hotel. This is a first class place! HIGHLY RECOMMEND for its unique character.
Stop by the Teddy Roosevelt Bar, where Rough Riders were recruited -- see my separate review of the Menger Bar.",5,5,0,0
"Short Visit -- OK...
I must say, the Staff here is outstanding. The room is OK at best. The bed was nice. TV reception was pitiful. I resorted to DVD's on my laptop rather than TV. Parking is across 2 major streets in the Ritz Carlton hotel garage -- IF you can make your way over there. AC in the room was pitiful. One early morning was rudely interrupted by what sounded like a dumpster being dropped in the alley. 
Over all -- if you are here to visit the sites -- I would suggest the Best Western Old Colony Inn in Va. Parking is simple. Va is close to DC. Its close to the water too.",3,3,0,0
"Excellent location but pricey
The location is excellent and the views are wonderful....very well maintained property, clean and service is good...Value for money is questionable though with regard to the rooms and the cost for hospitality servcies such as the gift shop and snack bar are on the border of outrageous in comparison to other hotels I have stayed at throughout the world.",3,5,2,2
"Location is what makes this a good bet
If you want to explore Hollywood then finding a decent hotel at good value can be tricky. This one ticks those two boxes well enough, as you are a few minutes walk - across busy roads - from Hollywood Blvd. It does should ""budget"" in some areas though (specifically breakfast) so don't expect the sort of luxury you'd get at the nearby W or Rooseveldt, but provided you are aware of this you shouldn't be in for any surprises.
The staff were excellent and very helpful and the rooms are spacious and comfortable. Not much else you can ask for provided you are not chasing a five-star stay.",3,3,0,0
"An Average Hotel
While this remains a stately older hotel, the service is not that of a 4 star hotel. The front desk has a recording when you call down which makes it difficult to report any problems and the staff is less than helpful then one would expect. The walls are quite thin so if you are as unlucky as I was to be placed next to a room with a crying baby, don't expect much sleep. Nevertheless, the location is wonderful and the public areas of the hotel are impressive. Weigh your needs carefully!",3,3,0,0
"Unique and Modern Hotel
Truly unique place. Interesting to see how they've transformed a historical Boston jail into a modern and chic hotel. My favorite part of our stay was that we received complimentary champagne at check-in. Rooms were beautiful, comfy bed and amazing bathroom. We heard the lobby was a great late-night spot, but unfortunately we did have other plans. When we returned though there were a lot of people there, so it'd be easy to stay in and have a good time! It's a little far from some major Boston areas, but we took a cab (which were readily available out front). The doorman was extremely helpful and polite - had a great spirit and actually seemed like he enjoyed what he was doing. Love that they left us two bottles of water in the car when we checked out - a really nice touch! Can't wait to go back!",4,5,1,1
"Couldnt ask for more!
My husband and i have just returned from boston where we stayed at the Colonnade for 3 nights either side of a week long cruise to celebrate our 25th wedding anniversary. We cant rate this hotel enough. The rooms are really modern and very well equipped. The bathrooms very clean with the most powerful shower ive ever used and you will find Collette the duck awaiting you! :-) The beds are probably the most comfortable hotel beds we have ever stayed in with lots of pillows and cushions to choose from. There is a very well stocked mini bar available to use if you wish and a FREE!! safety deposit box, which makes a refreshing change. The staff are all very welcoming and friendly especially Norman who always had a smile when leaving and returning to the hotel. It is in a fantastic spot close to lots of amenities and faces the prudential tower and shopping mall. We loved the colonnade so much we couldnt wait to get back from our pokey little room on the cruise ship and are all ready thinking about a return visit to boston in the future when we will definately hope to stay once again at the colonnade.",5,5,0,0
"Great hotel!
What a great hotel - very functional, friendly and efficient staff, clean. 
The views of the WTC memorial are incredible. I say this in a respectful way - WTC Memorial should not be a tourist attraction but it can't help from being so. The view from our room (606) overlooked the memorial entirely. It is a huge yet tasteful memorial. It is hard and sad to think one is really looking over a giant grave.
The hotel was actually an office building when the towers fell. It was going to converted to this hotel but the project was delayed and now it is this hotel. It doesn't feel like an old office. The rooms are a good size, the layout of the hotel is very good. Great feature is the 'lounge' in the lobby with snacks and coffee which is really appreciated.
Room was great and we upgraded to a suite for an extra $30 which was really worth it. There were three of us, so it made sense to upgrade and the extra room was appreciated. Room is quite simple but well furnished and two nice flat screen tv's. Layout was smart for a rather confined space. Facilities were very clean and felt newish. A in room safe would have been appreciated.
So, a really good hotel. We got a good rate via Expedia and very good value versus other NYC properties. Downside is that it is a bit too far south and far from most tourist things although a short walk to Chinatown and Wall Street. Metro is efficient and easy to take. 
If you're considering this hotel, go for it!",4,4,0,0
"Wrong stay on broadway
The dust behind the furniture was there for,so,long that it was black. Marks on the walls. No coffee maker in the room. Burned out light bulbs when we called to get them replaced of course they had to be tipped. For the $300.00 a night cost this was the worst room I have ever stayed in if I would not have been with family I would have stayed else where. One of the elevators didn't open on our floor the doors would shake and then close I reported it but fell on deaf ears they were not fixed when we left 5days later.",1,1,0,0
"Staff very friendly and helpful, however, Hotel is NOT soundproof!
I was originally booked (at a lower rate!) for th Crowne Plaza downtown for Dallas Marathon weekend. Due to a fire and at the last minute, I was rebooked at the Hotel Indigo. Location is great for all things in downtown Dallas, Uptown, Westside and ""Deep Ellum"" districts. Staff were very friendly, helpful and welcoming. A major concern though was that this hotel can be VERY noisy if at near capacity or full of loud, inconsiderate guests. I stayed for 4 nights and had two great nights, two poor and very noisy ones. Little was done by staff to resolve the noise issues on Dec 7 &8. Heard same in discussing with guests who were staying on other floors Marathon weekend.",2,4,2,2
"very disapointing
the hotel is on Time square so lets say that the location is good when you want to visit NY.
But the service was really bad for the price we are paying...we had many problems during our stay in the hotel and if it wasn't for Cori (the manager) they would not give a damn about our problems...never been treated that way before in America.
Cori was very good at his job and solved our problems and offered some things for us to compensate which we apreciate.
the bedroom was fine but nothing special really...",2,3,1,1
"Construction during stay
I am currently staying at the Monaco hotel. I booked a meditteranean 1 bedroom suite. Upon arriving, there was some construction noise during my first night. It started again the next afternoon and was informed that there was construction going on in the room above me. Management offered to move me 2 floors up to a quiet room. The next day I could hear the same construction noise. I called again to complain and management offered to move me again. I packed up my things to wait for the bellman. A few minutes later management called to tell me they would not be able to move me because ""that portion of the hotel is now blocked off"" even though it isn't near the construction. Now they say they are unable to change my room. I find it amazing that a high end hotel chain views this as an acceptable service level.",1,1,0,0
"Great hotel, great location, great staff
We stayed at this hotel for our first few nights in New York. On arriving at the hotel the reception staff were fabulous, they were welcoming, knowledgeable and went the extra mile without being asked. The room we stayed in was quite small, but decked out very nicely- the only way to describe The Greenwich would be funky bohemian. The little extras in the room stood out nicely-the complimentary non-alcoholic minibar, the different linen styles/colours each day. The bed was okay, the bathroom not brilliant-no exhaust system, no shower curtain/screen so water flowed into the bathroom every time we showered.
The best extra was when you place a wake up call, 10-15 minutes after the call is received coffee and tea is delivered to the room-loved it.
The biggest issue we had was no tea/coffee facilities in the room, this was apparent in all hotels we stayed at in the US-bit of a money grab I think.
Whilst we had a lovely stay, would we stay again-I don't know, and was it worth the money per might-I dont think so.
I would however recommend the hotel as it is worth a stay at.",4,5,1,1
"Friendly Staff
Great location to take LINK from the airport and to walk to Pike Place market. We were pleased with the hotel overall, it delivered on our expectations of the Sheraton brand being clean, comfortable, spacious. This is a big hotel, the lobby is constantly full and the elevators were running non-stop. Wifi wasn't included in the room rate, but it was complimentary in the lobby. What impressed me was the staff, in particular the housekeeping and bag check staff. They went out of their way to say hello and remembered me upon return which impressed me considering how large the hotel is. If the staff is happy to be at work, I feel good about staying at the property. Thank you!",4,5,1,1
"Poor attitude on the part of the office help
The free parking was for the occupants only. When some friends came by to spend a couple of hours with us, their car was towed! Granted, they had told us that anyone other than the occupants would have to pay $10, but we assumed they would just add it to our bill. They were not at all clear on the procedure and it cost our friends $160 to get the car and were pretty belligerent about the whole thing. To add insult to injury, the parking lot was empty except for our cars and one or 2 others.",2,2,0,0
"Romantic weekend near the center of NYC
The Sanctuary hotel was wonderful. Everything about the hotel was beautiful and the location was within walking distance to everything we planned to see in NYC. The room decor was spectacular. The only down point on our stay was when we first checked-in there was a loud rattling noise from within the heating system that did go away on its own after a time, but when we called the front desk in the evening, we were told they were not able to send anyone to look at it until the morning.",5,5,0,0
"Walking distance to the happening place...
Spent 2 nights in this hotel and found it to be meeting my expectation.
The location is about 10-15 minutes walk to the Hollywood Walk of Fame. And it's next to a fast food restaurant - In and Out which is superbly affordable and delicious.
The room was ok, with a balcony facing the swimming pool. The bed was comfortable and the room was clean. Sufficient towels and bathroom amenities were provided and room was cleaned upon every return.
WiFi was free of charge in the room and signal strength was acceptable.
Breakfast was basic. No hot food. There were generous selections of cornflakes / cereal though. Coffee was too thin.
Will stay in this hotel again.",4,4,0,0
"Great Stay
We went for a couple days & were a bit skeptical because of other reviews we had seen online. But we were quite surprised by how good our stay was. Got a good deal online & check-in & valet were both quick. We even got a I (heart) NY souvenir bag w/a coffee cup, t-shirt, & key chain inside. Our room was up high & in the corner of the building so we had a great view of some of Times Square. Room was decorated nicely w/modern/vivid colors. Hall decor was also quite nice w/a lot of wall paintings of city views. Our only minor thing was that we didn't have toilet paper & holder was broken. Other than that, we enjoyed our stay.",5,4,-1,1
"Disappointed in Penny Pinching Attitude!
Were it not for the location and need to be near my meeting, I'd have stayed in any other mid-range hotel where they really want to be accomodating. To start, the room has been updated and the staff were friendly and attentive. There are some areas still under construction (Lobby and parking etc.) so you had to endure some dust and noise. Valet parking staff were excellent! I got ticked off about some other things that seem to be ""pennypinching"" and annoyed me. I haven't stayed in any mid-range and upper hotel where I had to pay for internet/wi-fi in several years. Here they make you pay $10.95 and ""it didn't even work"". The tech staff couldn't help so I dropped the subject. They refused to refund the fee, they said it was working as far as they were concerned. I got so upset with the sporadic ""dial up like"" service that I went down the street to a restarant with free wi-fi to finish my work. No problems there! I thought something was wrong with the TV or my eyes, only to find out that they have a high definition tv in the room, but the ""TV signal is LOW DEFINITION"" (bad low def). How cheap is that! This was not a techical problem, they don't offer high definition channels in your room. No apologies from the staff, just an ""hey, that's all we can offer, attitude"". Why would you want to order a movie to watch in less than DVD quality? Seems kind of cheap to me for a so called upscale hotel. Isn't this 2012? No free breakfast or even coffee! Aren't wi-fi, hi-def channels and free breakfast (at least continental) a given at most hotels anymore? I have done better for far less at other hotels, and got what I expected when staying at hotels equavalent to the Hyatt. Won't be staying at this hotel again! Not sure if this is what to expect at all Hyatt's, but beware in Indy. 
HGW.",3,2,-1,1
"Horrible!
Front desk clerk was VERY unfriendly and incredibly SLOW! Side door card key does not work. Very LOUD. I was on the 2nd floor and thought someone had to be hammering on the 3rd, maybe a jackhammer at times! Strong smell of fresh cigarette smoke (and even marijuana) that gave me a bad headache even though I was on a non-smoking floor. The cereal dispenser was broken. Fitness room has rickety, squeaky machines held together with electrical tape, three machines packed into a previous guest room. Pathetic!! Will never stay at a Microtel again!",1,1,0,0
"Sleepless in San Francisco
Parc 55 Wyndham is located in a good part of SF, just a couple blocks from Union Square. 
My wife and I stayed at this property after arriving to San Francisco during a vacation to Napa Valley. The room was typical for a Wyndham - comfortable but certainly not luxurious. Beds were comfortable and the room seemed relatively clean.
At 3:30 a.m. we were awoken by what sounded like a deep tunnel project outside our 10th floor room. Upon looking out the window I discovered it was the garbage men collecting MANY dumpsters and depositing their contents in their trucks. This process went on FOREVER! Neither my wife nor I were able to get back to sleep. 
When we were asked by the lady checking us out how our stay was (who incidentally was the same lady that checked us in) I told her of our nocturnal disruption. She shook her head as if to say ""I've heard this before"" and said ""Next time you need to request the inside rooms away from the street."" I can only wonder why she neglected to offer that suggestion at check in! 
There will be NO next time. 
Our next day in Napa was exhausting as we Sleepless in San Francisco.",1,2,1,1
"Good choice
Just got back from a 5 night stay at the Fairfield Inn. The location was great as there was a subway station at the end of the block and another 2.5 blocks in the other direction. Our room was not large but was clean & modern. More importantly it was quiet and the bed was comfortable. Our room was in the back and faced a yoga studio. However we were only there to shower, sleep & change so it was not a big deal as we just kept the shade drawn.
The breakfast was adequate with fruit, coffee, muffins, cereal, & yogurt. My only complaint with our stay is that when we came back to the hotel in the late afternoon (3-3:30) our room had not been made up yet. The maid came while we were there but did agree to come back after we'd left. It was not a super big deal but I did find it a minor annoyance. Other than that I would given it 5 stars for my stay and I would still stay here again (though I would discuss the maid deal first). FYI the lamb gyro from the cart by the red subway entrance was really good.",4,4,0,0
"Adequate but not great
We stayed here using cash & points; would not have stayed here otherwise and would look elsewhere in the future. Overall, the place was adequate, but we had a couple of experiences that shifted the overall experience from ""average"" to ""poor.""
Lobby and check in were fine; our room was a king, and quite small; I believe these are smaller than other rooms. Also, there is a shower only, so if you or your other half like to take a bath, don't request a king room. This is not really a big deal, but I believe most Sheraton guests expect more.
Biggest hiccup was extremely poor maid service (at first we thought they hadn't been there: bed not properly made, pillows not well placed) and a rude housekeeping representative when my wife called (she cut her off and said ""what do you want?""). Again, it's not a horrible thing when your bed isn't perfect, but we aren't really that picky and this was unusual. It could be a one-off thing. Also, the water pressure in the sink was terrible, but not worth calling to complain about - just a sign of the place getting old.
One tip: we were there on a weekend and saved a lot of money on parking by using a combination of a $6.00 overnight lot a block away and street parking. It's $32/day for in-and-out privileges, and local meters only give you a 2 hour maximum (but free at night and on Sundays) so it's worth thinking about your car situation if you have one.",2,3,1,1
"Amazing time at a great Hotel.
Staff was very friendly, kindly answered any questions i had. Overall great experience. Room was on the 6th floor, superior room was a really decent size for the price overlooking Broadway very clean. Onlthing I was the Hotel had free WI-FI, had to buy Wi-Fi for all three days since i was also working while on vacation. Would highly recommend.",5,5,0,0
"Scary Location
This hotel is at the end of a frontage road next to an empty Howard Johnson Hotel. I did not feel comfortable in this location (a little off the beaten track). Also, the hotel desk clerk kept telling me I didn't have a reservation for the 27th - he said my reservation was for the day before. I had a confirmation in hand stating my reservation was for the 27th and he finally stopped trying to dispute my claim - he was not friendly or pleasant.",2,2,0,0
"Not how a loyal customer should be treated!
First off, let me express that I actually love this hotel because when I am away from home I want to feel at home (i.e relaxing, quiet, zen like, cleanliness, bed, valet, shopping and all the wants I'd have at home). I'm in town every weekend and always stay on the higher floors with reservations. This weekend in Plano ended up checking out of my hotel and not wanting to drive home, so ended up checking into the WG. I checked in on 27 May 2012 and ended up bringing back some food because I figured room service was done for the day (since it was the wee hours). I called to the front desk and asked if a microwave could be sent up so that I could warm up my food, the young lady at the front desk stated that someone would call me back if there was one available. Roughly 15 min or so had passed, so I called back asking if they were sending one up and was told that there weren't any available. I began to explain to this young lady that I understand that it is late, no reservations, room service is not available and etc.. I was told yes as soon as we find one, it will be sent up. Meanwhile, I go shower, my dog usually lays down outside the shower on the mat until I am done. When I get out I noticed that he is wet as if he had showered with me. I look down and realize that water was coming from under the shower door. As I am brushing my teeth, I realize that the water is not pushing out as usual either. Ended up calling back and stating the deficiencies. 20 min passed so I called back and asked, where do the employees warm up their food?, and was told that they use a oven and that the only microwave the employees had to use was located in the employee break room, so I asked if I could bring my food and it be warmed up for me and was told no due to the policy they have. She assured me that one was on the way NOW. Open up the microwave and it is disgusting with food splatter inside, so I called and asked were they serious, now all of a sudden the same front desk lady is acting as if she does not know what a microwave is and doesn't understand what I mean when I say food residue on the inside. I ask if someone could bring up cleaning solution and rags so that I may clean this and warm up my food and add that a Magic Eraser would be ideal. Next thing I know, another microwave is brought up 15 min later and the young man sits it down and I notice that is wobbly, so I say hold on and try and see what's going on with it and notice that it is bowed in the center bottom and can not sit flush on the round table. I ask the young man does he see this and he says it is because the table is round, so I go to point out that yes it is small and round but do you not see it is wobbly, so he goes over and tries to fumble with it and says, yea it's just like that I guess. I tell him, well hold on just let me warm up my food and you can take that back (it did not look safe and I did not want to be charged either), I open it up and notice that it is filthy as well. I tell the young man, to take it back and please do not bring another one up it is 3am. As he picks it up I notice the table is severely scratched in the center. I receive a call stating that they wanted to offer me a complimentary breakfast but that I could only pick from few select items. I was so overwhelmed with what had taken place since midnight that I told them no thank you, I'm going to sleep. I ended up throwing my food out since it was obviously cold, and can you believe that when I woke up to take my dog potty it was still there and it was well after 7am. Since then I feel as though someone should have been notified and I receive a call or something, but nothing. I am so disappointed and do not have any idea where I will be staying when I return, cause I am sure it will not be there.",1,1,0,0
"I have seen better Days Inn
The exterior looks clean and in good shape. However, the room inside looks like it needs a remodeling. Walls are tarring apart, hair drier broken, lighting is horrible, the tv stand needs to be higher than the beds level, if advertise that HBO is offered in the room then I expect it in the room. The staff was nice but had trouble checking me in. The pools water looked dirty. The breakfast included coffee, serial, muffins on both days of my stay. I was expecting some variation. Safety in the premises is needed for the location of the hotel as well.",1,2,1,1
"Friendly comfort
We stayed for 5 nights and were very happy. The welcome is warm and friendly and this experience with all staff continued throughout our stay. Nothing was too much trouble. Our full ocean view room was on the third (top) floor and I would highly recommend requesting this level if you can. The view is amazing and there is space to sit and enjoy the afternoon sun. There is no restaurant but it's no problem to order in food to eat in your room or on the patio over looking the pool. Having a large refrigerator also meant it was easy to chill wine and other drinks making life very pleasant. There was a slight problem in the breakfast area with flies and the breakfast generally was only adequate but there are plenty of great places nearby to have breakfast so overall it was not a problem. 
Such a relaxed and friendly place made us feel very welcome which is very much to their credit.",4,5,1,1
"Glad I didn't pay to stay here
We stayed here for one night on April 8, 2012 on Priority Club Points. The hotel is right off the interstate, but we did not hear any road noise during our stay. We stayed in a room with two queen beds that were among the hardest and lumpiest beds I’ve ever encountered. I’ve slept on bare ground during camping trips that was more comfortable then these beds. All of us woke up stiff and sore the next morning so we were glad we were not staying another night. The hotel is not as clean as I’d have liked. The carpet in the halls and in our room had multiple stains. I would not stay here again, nor recommend others stay at this hotel. The only reason they don't get a ""terrible"" rating is that the front desk staff were very helpful and allowed us to check in at 11AM.",2,1,-1,1
"Building works - beware!
Recently, I booked a night in the Paramount Hotel in New York. Looking at the website I made my decision on the basis of the gym, the lobby and the artwork on display. I was saddened to find out that the hotel was undergoing some renovation that meant that there was no gym, no lobby (just a very limited space with a desk) and a much reduced art collection .I noted from your website that it still refers to ""The Paramount's Fitness Centre is equipped with..."". 
I mentioned the lack of a gym in the hotel and was told that my partner and I could have use of a gym 4 blocks away. This is not the same as accessing a gym in the hotel on a 24hr basis. We did go to the gym - though going out and finding the gym etc ate up a larger portion of the limited time we had available than we were planning for. The gym was was like a 1970's local authority leisure centre - it was not up the standard I was expecting and was not on a par with our expectations of the hotel. 
We were not informed beforehand of the building works that affected our stay. When we brought our issues to the staff on reception at the hotel they said that the company we booked with should have passed on this information. It should also be noted that when we arrived the was an issue with checking us in as they did not have the room available that we had booked. 
Looking at the website I was looking forward to having a Dean & DeLuca in the lobby, and a refreshment area with complementary apples and water. Again, neither was available
This was the final night of our holiday - during which we stayed in 4 hotels - all of which provided a far superior experience to that of The Paramount Hotel. I note that according to the Paramount Website it still refers to ""a stylish lobby to see and be seen"". 
This was also the first time I have ever stayed in a hotel and charged for usage storage.
I have tried to complain but have not even been acknowledged - let alone get a satisfactory response.",1,2,1,1
"Great Location and price was good too!
I have stayed at this clean and comfortable hotel over the past few years. It's ALWAYS CLEAN and very convenient to the night life and public transportation. They have free parking too. 
I usually stay here for Business and recommend it to friends that don't want to pay $400.00 and up in SF. 
The manager Rahil, does a great job to make sure you have a good stay.",5,4,-1,1
"Couldn't even stay here.
The room was not ready on time. We left, came back. Got to our room, not represented at all like the pictures. The pool was very small. The Carpet was filthy. The Air Conditioner was very loud, like broken. Something clanging. Got Maintenance, brought a new AC, Broke it, We finally got a room in Round Rock. Money back, thank you!",1,1,0,0
"Friendly and charming hotel.
An extremely comfortable and lovely old hotel if you want to stay away from the Wharf. Great breakfast and really friendly staff. Check out walking routes at night, you might want to take a taxi as there are some streets best avoided in Tenderloin unless you are familiar with the area. Would highly recommend and definitely stay here again if/when we return.",5,5,0,0
"Crackheads, robbers and blood stains. STAY AWAY!!!!
My wife and I stayed at this hotel for 4 nights... It was the worse experience! At first it seemed ok, we arrived fairly early. I guess before the crackheads got up. There were no lamp shades, remote didnt work, blood stains on one of the beds, noise all in the hallway and the key never wanted to work for us. My wife went to take a shower and when she pulled the shower curtain back 3 roaches fell to the floor and crawled off into the room somewhere. We sucked it up since we couldnt get a refund and we stupidly paid in advance without first knowing our surroundings. The area is quite deceiving if you get there early enough. So we continued with our vacation and visits. We met with a friend late one night and he lives on Beach Blvd so when the tropical storm came in we were stranded until about 3:30am, sadly we couldnt stay with him so we went back to the room. On the way into the parking lot a truck pulls in behind us. The storm knocked all of the power out and we could barley see at all. The truck follows us closely, pulls up behind us and sits. I have a taser so I immediately got it out. I held it up and a few seconds later they pulled off... In the middle of a tropical storm we were about robbed and without power and hauled butt into the room and then home the next day. The city needs to shut that place down!",1,1,0,0
"What a shame... Avoid this hotel !! Crooks !
As I am very upset, this is the first time I wrote a review in english in order to be sure that everyone will understand (usually I wrote in french). To be fast I would say that the only positive point is the fact that the hotel is pretty new so the rooms are not used.
First of all, be aware that this hotel is clearly NOT a five-star hotel ; I am very used to 5* hotels, everywhere in the world, this is definitely not one of these. Why ? Very easy to explain : both service AND facilities are more like a good 3* or a standard 4*... And don't forget that the beginning nightly rate is 450 USD while some basic Hilton hotels with far better location in Midtown are just 300 USD !! And please please please read my final review about the breakfast !!
SHAMEFUL SERVICE
Indeed, whatever you book a basic suite or a very expensive one, you are never considered or accompanied in your room neither even with a HHonor Diamond member card like me... Nobody help you at the entrance to open the door even when you are with luggages (it was everyday like this)... The cleaning service never come before 4pm... Late check-out impossible after 2pm... In the middle of the stay I asked at the front desk to know if it was possible to cancel the rest of the stay (I made a very upset face) and nobody ask me why, nobody ask me if the stay was good, I was just told that I need to pay 150 USD extra if I wanted to cancel...
SHAMEFUL FACILITIES 
There is no bathtube in the suites (don't forget the rate 450USD/night...) ; if you want one you need to take a Premier Suite at 850 USD and it will be only a half-bathtube !!!! Now this is why I put CROOKS in the title : whatever they call ""World Trade Center view"" or ""Hudson Rive view"", this is completely false !! When you book a room with one of these supposed views, they are very very partial and DON'T justify at all the extra money ! I know it because we were 2 couples and one in a Hudson view and the other in a WTC view...
ULTRA SHAMEFUL BREAKFAST
My God... Probably the worst breakfast ever in all my life of luxury travelling, even far worst than small hotels in small cities in Europe... Are you ready ? Ok : there is no buffet, you have to order everything (when I say everything, it is true : I paid 4,29 USD to have 4 pieces of toasted bread - and really 4 pieces, not 5 !!!) and the continental breakfast is at 28 USD. For 28 USD, you get (once again, it is true) : either 4 pieces of bread OR a homemade yogurt OR a plate of fruit + a glass of orange juice + a coffee OR tea. One day I took a tea AND a coffee, so someone gave me a bill for 5 USD. IT IS SHAME AMONG SHAME !! Especially in a supposed 5* hotel...
If a Manager from this hotel want to talk with me, I am the french Diamond member who booked 6 nights from 02 to 08 october for 4 persons (2 couples).",1,1,0,0
"Nice hotel for family but avoid for business trips
If you are coming for a vacation this hotel is perfect - amazing views, great location. 
It is not that good for business - business center lacks a lot of functionality, slow elevators, etc",3,4,1,1
"Some Value and Some Amenities
Peerfectly located near Times Square and Rockefeller Center this hotel puts you in the heart of Manhattan at a price that pretty much beats almost every other hotel in the vicinity. With taxes and a second guest, this cost about $240 per night and also gets you severely discounted parking ($25 per day) in the Central Parking Garage around the block. Ther hotel is on 45th between 5th and 6th avenue, so besides the spectacularly convenient location, the neighborhood is just tucked away from the more crowded touristy spots. This gives you a bit of a local vibe with people who actually live around there and with local hang-out neighborhood bars and restaurants at fairly reasonable prices. 
Quibbles: For the directionally challenged the small, narrow hallways are labarynthian (Did I spell that correctly?) and for the mechanically challenged, the Keurig Coffee Makers in the room are diabolical. There is an instr4uctional diagram on the side of the machine, but good luck figuring it out. Making the coffee is a 5 step process, but it is quick enough once you master the sequence. Persevere and you will have your coffee. Also, the room is small (You were expecting a palace for that price?) but well thought out and finally the lone window in our room had darkly frosted glass, so you couldn't see outside and got very little natural light. My wife Barbara, called it a tomb (Exaggeration on her part) but she and I still liked the cleanliness, the bathroom, the comfortable beds and the helpful and professional tenor of the staff. There are other amenites, like a restaurant, computer room (2 free computers with internet access), Wi Fi throughout and a health club. Since there are so many amenities in the neighborhood as it is, Club Quarters Midtown might have considered cutting the amenites a little so that could have cut the prices even further. Finally, you need a bit of an affiliation to stay there, but they do have lots of them. Our connection was NYU so I'm glad all that money we paid for my son's tution there has paid off some kind of dividend.",3,3,0,0
"basic, clean no bed bugs or other critters
Stayed here 3 nights, the first night I had a really hard bed and would have done better sleeping on the floor. The night shift clerk ""starting at midnight"" is a real jerk and does not help or know anything. had message light on the phone and he said there are no messages ""written"" for you. asked how I listen to my phone messages and all he could say is call back in the morning to talk to the manager. The room is very clean, it does not have a fridge as stated by write up and are very small. The price is right for $70.00 per night but I would not pay any more for it. It is in china town which is very run down, I never had any problems walking around even late at night when returning at 2am. There is a corner store across the street which is open til 12am and the hotel is close by to little italy and is in china town. It is right on the Grand street subway D line with access to anywhere you want to go. There is an excellent cafe about 3 blocks away called the cup and saucer which has 2 greek cooks. It is a small place with limited seating but the food and prices are awesome. You can easily get filled up for breakfast for about 7.00 here including your coffee ""remember I said greek so it is thick and strong coffee"". Over on allen st there is an excellent bar that has live country/folk music nightly with each band playing for about 1 hr sets. Over all for my first time to NY it was a clean, safe and comfortable room with really good front desk staff in the morning and afternoon who are quite knowledgeable and helpful with directions.",3,4,1,1
"Best place to stay
It was my third times staying at the London, not to mention how wonderful all the staff are, good location, easy to access to everywhere. It has the most up to date accomodation. 
I like carpet and prefer bath than shower in my own home, but at the hotel, all those are not necessary be my first choice from the hygiene point of view. The London got it right - beautiful woodend floor and very modern shower area easy to use. after stayed once at the Manderine Oriental happily, i have been ever since choose staying at the London as I feel so confortable. Highly recommend it to everyone.",5,5,0,0
"Short vacancy
The position is perfect , the price is a little bit high for the room conditions .
4 star are over-rated for this kind of service.",4,3,-1,1
"Manager incapable of making decisions
We stayed at this hotel for 4 nights to attend the Formula 1 Grand Prix, and paid a substantial premium. A shuttle was organised to take us to a pickup point, as the hotel's shuttle is so small. When the shuttle failed to arrive to bring us back to the hotel on the Friday, we were stranded for 3 hours in the dark and cold while management of this hotel couldn't care less. They told us to phone the shuttle company, it was nothing to do with the hotel, even though they had organised the shuttle! On the Saturday, other hotels such as Holiday Inn, Orangewood Suites, Doubletree, Hyatt, Ramada Inn, all sent their own shuttles to pick up their guests. What did Crowne Plaza do? Told us it was nothing to do with them, and left us stranded (about 20 people). We had to organise our own private transport as Crowne Plaza abandoned us. The Manager on duty was incapable of reacting to an unusual situation. He needs to learn that there is more to being a manager than just smiling at guests and asking how they are.
Marquise, on the other hand, was brilliant when I misplaced my airline tickets. He made several phone calls for me, including one to Australia and, when he was unable to receive an email from Australia on the hotel's server, used his personal computer to help me. He was just wonderful, showing intelligence and initiative. Marquise is management material!
Thanks also to Dora for her help and competence..",2,1,-1,1
"Decent hotel, average for price/category/4 seasons brand
Location is great and the beds are very comfortable, as expected for a 4 seasons. Checking in, they originally placed our two rooms 4 floors apart but eventually we asked for and received rooms on the same floor. 2 free internet passes for devices is nice although slow, outdoor hottub was great. Views are decent except for the smokestack right in front. Had to dispute a couple of charges that should've been automatically removed from the bill due to our rate plan, an annoyance I feel we shouldn't have to deal with given the price. Breakfast was decent. 
Side note - Wild Ginger a couple of streets up Union had some of the best Asian food I've ever had in the States, and I spend a lot of time in SE Asia.",3,3,0,0
"Not impressed....
Myself and two colleagues spent one night here for a seminar. This hotel needs serious upgrading. The beds were teeny tiny, the heat did not work in our room at all---the unit just blew cold air all night long, the shower floor was extremely slick, the drinking glasses in the conference room were dirty--they still had ""lipstick"" marks on them, and breakfast was lousy. I would not recommend this hotel---the Comfort Inn right next door would probably be much nicer and a better value. If you have a conference in this hotel, I recommend finding another place to stay.",2,2,0,0
"HAPPY CAMPER
This hotel was well kept and well updated, staff was pleasent and knoledgeable, i thought it was a little pricey.",4,4,0,0
"A Wonderful Experience...All Around!
This hotel was absolutely wonderful from the moment my car service dropped me off in front of the hotel. A historical structure that has been lovingly restored from top to bottom. An elegant bar next to reception, terrific meeting space that avoids the bland spaces of other hotels, and my room was just spectacular. I even had a large window with a terrific view from my spacious bathroom. The concierge staff was extremely helpful as assisted in obtaining seats for me that evening at the opera house. A perfect introduction to the city of Detroit for this first-time visitor.",5,5,0,0
"Pedro Rescue Helicopter Reunion
I was coordinator for the Pedro Reunion Assoc. and our stay and activities at the Double Tree Southcenter was Excellent. Food and Beverages were outstanding, rooms were excellent. It was a very busy week and weekend but the hotel staff were on top of everything. They made us feel at home and responded with engery beyond measure. Our Buffet and Banquet were extremely well prepared, served hot and very professional. I have handled many reunions and this hotel rates very high on my list of recommendations. On the old scale of measureing I would rate this a 5 plus.",5,5,0,0
"Standard Business Fare
The Marriott Westchase is a decent, clean and comfortable Marriott. There are not really any outstanding or bad things to say about this hotel...its fine.
The gym and pool is probably the main highlight of the hotel. It has an inside / outside pool (not great for swimming lengths, but good for a dip) and a good array of weights and treadmills / bikes etc.",3,3,0,0
"Losin' at Logan
We had to stay at the airport because we flew up from Florida to catch a tour the next day flying from Logan to Prague. I called Embassythe day before to confirm our arrival time and make sure that the shuttle service would pick us up at the airport. it took two calls to the hotel and a half hour wait to get picked up. The hotel lobby is small and unimpressive. The receptionist was in a fog and we waited forever for those ahead of us and ourselves to get checked in. People on line behind us left in frustration. After getting the room, which was drab and cramped, my husband inquired about the ice machine. He was sent on a wild goose chase to find what he needed and refused to pay the exhorbitant price of the soda machine. The easel sign outside of the elevator boasted of the breakfast choices and what type of delays to expect at peak times. Imagine our surprise to call the desk in the morning and find out that breakfast ended at 9. We went down anyway, and there was not a crumb to be had. We complained about the sign to the two bored receptionists who referred us to the manager, who apologized lamely for the breakfast policy. Both the evening attendant and day receptionists must have been learning English as a third language because they could barely be understood. They directed us to a place ""down the street"" called ""Angela's Cafe."" When we went out of the hotel and saw the area in daylight and a bum picking through the trash, we decided to check out quickly and find something to eat at Logan. What a disaster!",1,2,1,1
"Lower Version of Hilton
This Hilton is far less than the regular Hilton named hotels. It was located in a very congested area, hard to get to and lacked the fine appeal that Hilton's normally give you. The wrose thing was that the breakfast trays from room service where outside of the rooms all day into the six o'clock hour of the evening, this is disgusting and not very hygenic.The price is lower than the other Hiltons in San Diego. The quality of the hotel is lower budget. I stayed here for a workshop and the hotel was cold, small and the service was slow. The parking sucks, it has small and tight spaces and they charge you 16 dollars a day for the parking. There is street parking for free, and some better hotels nearby. Whatever you do don't stay on the 2nd floor, because they hold workshops on this floor and it will be very crowded and noisey. The restaurant can not accomodate large crowds, it will take over 30 minutes to get your food, when they are busy. the restaurant was very cold so bring your jacket. The signal on the TV was lost and I had to have someone come to the room to fix it, it did appear that this has happened before since he knew exactly what to do to fix it.",2,2,0,0
"Lisa was great, terrible odor in rooms and halways.
Not a good place to stay. Hallways smelled like urine, rooms smelled musty and moldy. roof leaks evident on ceiling. TV remote did not work and TV set was old and had poor sound quality. Some people told us not to eat there.",2,1,-1,1
"Great location, great hotel
The hotel was very clean, both the rooms and common areas. It is typical of all Residence Inns with a separate kitchen, sitting area with the bed, closet and bathroom around the corner.
The free breakfast is offered every day and was really good. Tuesday thru Thursday evening there is free wine or beer and appetizers. Valet parking is $27 and self parking is $21.
The location could not be better. It is two short blocks from the center of the 6th street nightlife area. There is a CVS pharmacy on 5th and Congress, about 3 blocks from the hotel. 
I took the bus from the airport for $1.00. It drops you right at the corner of 4th and Trinity across the street from the hotel. There was a luggage rack on the bus and it was not that crowded anyway. At 4pm with some rush hour traffic it took 25 minutes from the airport to the hotel. Buses run every half hour. I also used buses to get to South Congress and to the LBJ library.
I really liked the Iron Cactus Mexican Grill on 6th and Trinity. They have outside tables on the 2nd floor. Dinner prices range from about $10 to $15. We also liked the deck at the Cedar Door at 2nd and Brazos, a nice place for a drink. For a splurge go into the bar at the Hotel Driskill on 6th street. 
If you have some time in the afternoon visit the O Henry House and Dickinson House on 5th north of Trinity right around the corner from the hotel. They are free and the docents will talk as long as you care to listen about the history of the houses and people who resided there.",5,4,-1,1
"Holy bedbugs
Had to changed rooms 3 times in one night..first room...dirty dishes outside..clock is wrong...tv...not working...2 nd room...woke up to find large bedbugs on my pillow..hotel moved me to another room across the hall.....kept waking up looking for more bugs...no sleep at all. Staff made me feel like I needed to beg to get things changed. Left gym cloths in 2nd room...asked hotel for them and they said they can not find them (- $ 50 ) 3 stars ????? Hotel credit me for one day out of 3 day. Heard about bugs in hotels....never thought it would happen to me...will post photos.",2,1,-1,1
"Very Nice Place for the Money
We spent 5 nights here and we were very satisfied overall. Rooms were very clean with above-average decor, but nothing that would make you say ""wow"". Beds were super comfy and housekeeping service was very fast. The hotel location is fantastic, and the doorman/concierge and front desk folks were very helpful and friendly. Now a few of the negatives: Being an eco-friendly hotel, they use all natural tissue and toilet paper which were highly inferior. We never got our wake up call the first morning, and since the cordless phone in our room wouldn't hold a charge I had trouble answering wake up calls on the following mornings. The lobby is very small with virtually no seating. Maybe it's time for a remodel? The comfort and great service outweigh the few negatives, so I give it a 4 out of 5.",4,3,-1,1
"Nice hotel. Fantastic location!
This hotel is very nice. It is very clean (I am kinda of picky) and the staff is friendly. The doorman has gone above and beyond for us. We have a person in a wheelchair and they have all been so accommodating. There is a beautiful pool area with a hot tub and patio. You can look up through the skylight and see a huge skyscraper right above you. Very cool. A nice touch...free bottled water. As good as the hotel is the location is the real selling point. The hotel is one block off of Michigan Avenue. It feels very safe here. There are dozens of restaurants (including Giadano's Pizza--yum) with in walking distance. All of the nicest stores are right on Michigan Avenue. A lot of them are out of my price range (Gucci, Coach, Tiffany's) but it is fun to look. There are plenty of more reasonably priced stores (Marshall's, Gap, Macy's).
Definitely recommend!",4,4,0,0
"A great concept falls flat with an arrogant staff.
To start with, we had a very unfriendly receptionist upon check in and began to think we made the wrong choice in hotels. Unfortunately that was the case. The hotel design is beautiful and the rooftop bar and restaurant offer fantastic views. (Those are the only two positives about the Americano). We had dinner on the rooftop and had an incredibly rude waiter. He seemed irritated that we only ordered about $55.00 in food and drinks. When our food was brought to the table it was practically thrown down. Not a word from the waiter. Never a follow up to see if everything was okay or if we needed anything else. We wanted two glasses of wine but it never happened. After dinner we asked for a desert menu and he reluctantly dropped one on the table for us to share. We asked for two cups of coffee and his response was simply: ""No coffee on the rooftop"". He was obviously angry and wanted to turn the table. No apology, no explanation, no offers of an alternative. He just walked away fuming. We usually tip at least 20% for good service. We left him nothing.
The room design is cool but it's so small that it's hard for two people to move around at the same time. One very uncomfortable bean bag chair to sit in. One worn denim robe. We requested another but it never arrived. I could go on and on but one last thing about prices in the hotel. If you want to mix a small gin and tonic from the minibar, be prepared to shell out $23.00.
With so many good hotels in New York, why would anyone stay here?",1,2,1,1
"Tired!
Needs a freshen up its looking tired and worn. Considering the prices charged it should be in better nick, having said that we did get a great deal at Expedia.
The bar downstairs is kitsch and fun but the cocktails are poor.
San Francisco however, is ace.",3,2,-1,1
"a great stay
I stayed at the Wilshire Crest hotel on October 2012 and enjoyed it very much. The room was big, clean and cozy. The kosher breakfast was great. The guys in the front desk were very helpful and arranged for us free parking. Also the neighborhood was quiet and safe.
If any of my friends went to LA, I would definitely recommend this hotel.",5,5,0,0
"Comfortable and Convenient Stay
We travelled to New York for the first time last week and had a 4 night stay at the Edison Hotel. We booked a Queen room through Expedia (best rate we found) and requested a renovated room via the hotel. On arrival, check in was quick and friendly and we were allocated a room on the 17th floor. 
Our overall first impression was indecisive as to whether we had been given a renovated room or not, as parts of the room were a little on the shabby side. However, the room was clean, relatively spacious with a huge, very comfortable bed, nice bed linen, and a large television. The bathroom was on the small side and the bath itself was very small, however the shower over was nice and powerful which was great. Even though we were on the 17th floor, traffic noise could still be heard 24/7, but this is New York and only to be expected (we took ear plugs with us which cut out the noise so we slept well).
We had breakfast at the Edison cafe once, and found it to be quite good in terms of food choice and cost. Service was very efficient and we weren't kept waiting, even though it was quite busy. 
There are computers for guests to use on the ground floor for a charge, however both checking-in online and printing your boarding pass is complimentary, which is extremely useful. There is also a travel desk and a computer terminal near reception so you can book a car/shuttle etc back to the airport (we found it was a little more expensive than booking direct with the shuttle bus company at around $27 pp to JFK, but this was inclusive of tax and gratuities). There is a comfortable seating area by reception, and someone will call you when your transport arrives. You can also leave your luggage at the hotel after checking out at a very reasonable 50 cents per bag.There is a little shop in the hotel where you can buy snacks, papers and gifts, which we found to be cheaper than the other touristy shops in the area.
On the whole, we would recommend this hotel if travelling on a budget. The location is fantastic, being just steps away from Times Square and the TKTS booth. We had a comfortable stay and found the staff to be friendly.",4,4,0,0
"Family visit to NYC
We enjoyed a 2 night stay at this very clean hotel. We chose it because we were able to sleep our family of five in one room; there was a sofa bed. The room was very big and well maintained. There were queen size beds and a refrigerator. A plus was the free WiFi! All the staff was very nice and helpful. Hotel very close to subway lines and many NYC sites are with in walking distance. The location made it easy to get anywhere in the city.",4,4,0,0
"Bad customer service
To Whom it may concern: A guest and myself made arrangement to stay at your hotel on 6/2-3/12.. We both was very excited. Upon arrive which was after 3pm our rooms was not ready..The host at the desk told us it would be about 20mins. We both was okay with that..30 min after waiting we recieved our keys..Than we was told that there wasnt any towels in our rooms which after going to the zoo and walking all day we both was ready to shower and relax before our dining reservation at 6pm. It took another 30-40 mins for towels which made me very upset but trying to enjoy my time in Columbus with my guest I try to tolerate it. Now we both had to rush and shower and get dress to make it to dinner in time. To top it off they had to bring us some soap which was purchase in the same time frame from the Family dollar store due to no soap in the rooms.. What was the kicker was the next day when I checked out.. Now I am an adult and I know and understand the rules and regulations that this is a Non-smoking hotel..If I wanted a smoking facility I would have booked one.The clerk (HUGO) was very discourteous in a deliberate way by calling housekeeping to make sure that we didnt smoke in our rooms before recieving my refund. Now there was 2 other couples(caucasian) checking out before me and he did not call and have someone check on their rooms. I was very annoyed by this.(was it because I was an African American).....Please explain this behavior to me.. The bottom line I was very dissatisfied with my stay at your facility from check in to check out............. Yvette Ray 
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"Got this on Priceline for $46 when bidding 3.5 stars...
but would not pay full price for this property. Our room had a faint smoke smell, the carpeting was worn (fraying in the doorway to bathroom), my washcloth/facecloth had two holes, and a hallway light kept flickering on and off, like a strobe light. The bed was very comfortable, t.v. was large, room was large, with sleeping area separated by french doors. Front desk clerks were efficient. If you're paying full price, don't be afraid to ask for another room.",4,2,-2,2
"Four Points by Sheraton San Diego Downtown
Booked a room for a weekend getaway with the family at the Four Points Downtown. This was a nice hotel in great location near Little Italy and perfect for us to get to the Zoo and Balboa Park. You will need to cab or drive to Gaslamp if you want to hang out in this part of town, but it's not far. We wanted to stay by the Harbor and Little Italy and it was perfect for us. Only a few blocks to some great Italian restaurants and the Princess Pub. Will definitely stay again!",5,4,-1,1
"Zero stars would have been too many!
Ok, just to set the stage: I am not a very frequent traveler so I consider myself quite amiable in circumstances that require flexibility. Arrived at 1:00am after tortuous drive into the city. We called ahead many times to tell them we'd be late. 2 couples. At checkin they told me my room wasn't ready! What?? Then friends who had stayed before and had AWFUL time agreed to come back because we were there. OMG X 100! I seriously think there's something fishy going on here based on others' comments. Finally got settled at 2am into new, model rooms. Still not happy and wlll never ever ever go back.",1,2,1,1
"Great hotel, service, and location by the River and Capitol.
Great location by the riverfront and the Capitol building. Big rooms, good service.",5,4,-1,1
"Worst Hotel and Management
This place is for thugs and criminals. This place was horrible the management was not nice and the carpet needs to be replaced. There was a party going on in the close rooms around me and I got no sleep all night. I called the front desk for security but they did not stay on top of the party. I was afraid some one may get into a fight and maybe start shooting. I want ever stay at this place again.",1,1,0,0
"Difficult to find, not convenient to restaurants... and their rates are too steep for a Sleep Inn
Business trip to Dell brought me to town. Thought I'd try this place as I read it was pretty new. Hotel is extremely hard to find as one has to take an exit 2 miles away to correctly find the place.. Best to use the GPS on this one. Once there it's about an eighth of a mile back to the frontage road. Couple of fast food places, but that might be a scary walk @ night. 
Brand new to Trip Advisor so I was rather thrown by all these glowing 5 star reviews that sound like they were lifted from a brochure. Sometimes things are too good to be true. Here's what I found. Was told the property has only been open a couple of months. Has that new construction smell. Check-inn was OK, but I had a very hard time understanding the clerk Victoria. Girl had a mouth full of marbles... and I'm from The South. Getting up to the room it was nice and clean as everything was brand new. Had a good sleep and the shower worked well enough, some more pressure would have been nice. Decent flat-screen with good cable lineup. Breakfast was standard high carb fare and nothing special. Left the following morning.
My advice would be to hire more professional desk clerks, maybe have a shuttle as this hotel is it's own little island, and be more competitive on the nightly rates.",3,3,0,0
"Historic Hotel means we don't update or upkeep our hotel.
Booked thru priceline for an average rate. Upon checkin was slapped with a $20 extra bed fee. When arriving the valet and parking attendants are not welcoming they just stand there and wait for you to get out of your car and approach them. Valet fee is hefty and slow, the option to park your own car was 5 blocks away from the hotel. So, they have no self parking onsite. The room was the worst I personally have stayed in for quite sometime. The sleep number beds were broken, filthy walls behind the bed and nightstands, the shower tub fixtures where broken had to force the cold water on or be scalded which I actually was once. The wallpaper is peeling. The TV was from the 80s. I don't care if this is a historic hotel. Cleaning rooms, replacing outdated items, and general upkeep is not required here. You have been warned.",1,1,0,0
"Not in the best area
Older motel that needs to be updated; the rooms are larger but older!! Wi-fi is free, but doesn't work properly. Free aiport pickup-the driver is very freindly and has plenty of information to offer. The staff at the motel could be friendlier--the motel needs updating badly. Starting with the comforter and the furniture--There are better places out there!!",2,3,1,1
"Nothing special but good for Galleria shopping
Fairly average hotel - certainly not as exotic or special as other JW Marriott hotels. Rooms were not all that big and were a little old-fashioned in their decor. Beds were very comfortable, bathrooms were a little basic.
Breakfast buffet was pleasant - again nothing earth shattering.
Very handy for the Galleria mall opposite and the restaurants nearby",3,3,0,0
"i will not stay here again!!!
We were asked to come to chicago with friends and stay at Mile north hotel. The hotel was offering a deal with some free up grades so we decided to try it. Our friends had stayed here before and they really felt it was nice. Origianlly the hotel was called Allafina but theu changed the name to Mile north a few weeks before are arrival.
When i booked the rooms i had requested an adjoining room with my in laws, a quiet room/floor and a high up floor.i booked these rooms about 4 months ahead of our trip.
When i checked in i mentioned to the hotel desk worker that i had requested these things during my booking process and wanted to make sure that i was able to get these things. she said she couldnt give me a adjoing room. I asked about being on high up floor and quiet room because we have an 18 month old baby who is a bad sleeper so the quieter the better for him and us. She never commented on if that was possible she handed me my key and told me my room number and that was that. I didnt get any of the things i asked for i was on the 10th floor out of 29 floors and i was facing the street with the entrance for ambulances to the childrens hospital that was pretty much attached to the hotel. It was very loud. i understand that i am in a major city with lots of traffic, noise and ambulances but from the reviews that i had read there were places in the hotel that you couldnt hear anything. My son had a very difficult time napping from all the noise. The night time was not as bad you could hear noise but it was nothing compared to the day time noise which was a relief.
 The cleaness of the hotel was not good. I found a shopping bag behind a chair and when i was showering i looked up and found a dirty wash cloth hanging over the shower curtain and it was soaking wet still. The toilet seat was about to break off the toilet. The sheets and towels were clean and the bed was comfy. 
I have been to chicago a million times and this hotel does not meet my standards. i have stayed in all different ranges of hotels and even payed less for better. I will not stay at this hotel again no matter the deal. im not a picky person about hotels as long the linens are clean and the sevice is good. So this was very disapointingm to us.",2,3,1,1
"Dated Hotel, Atrocious Customer Service
I recently stayed at this hotel while I was attending Lollapalooza, the 3 day music festival in Grant Park. The location was wonderful, and while the hotel is old it wouldn't have been so bad if we didn't experience the hotel's poor customer service.
The air conditioner did not work well enough to cool the entire room. I informed the front desk, I told them we were ok with it but we wanted to let them know so they could fix it in the future. That encounter was all right.
One of the mornings a maid tried to enter the room. We had the door not disturb sign up and the chain attached. The chain stopped her from getting in and she left. Of course we were all woken up, so we went to the door and sure enough the DND sign was still in the door. She must have missed it.
There was an awful storm on Saturday which caused the festival to be evacuated. The hotel was flooded with non-guests who sought shelter in the hotel's restaurant, lounge and lobby.
After waiting up in our room for about an hour we called room service to get some dinner. We were rudely informed that room service had been discontinued until the event had passed. Ok...so guests who are paying over $200 a night to stay in your hotel are not going to receive basic hotel services because the hotel is swamped with non-paying customers. I understand this was an unprecedented, tough situation. But it was unacceptable. 
I informed the manager about our problem upon check out. I believe I expressed my concerns in a non-confrontational manner, he took it personally, even though I assured him I wasn't blaming him personally. He told me there was nothing he could do for me and gave me a feedback form and said I could mail in my concerns.
I wasn't looking for money off or some future coupon, I told him I was expressing my concern so that in the future they may want to prepare for an event such as this (especially when they are well aware of the traffic that Lollapalooza brings). I would have been satisfied if he had listened to my complaints, apologized and promised me that they would look into better training their staff in the future. 
So I wrote out a long letter and sent it in to the hotel with my contact information, surprise, I was never contacted.
So to sum up, for the prices they charge and for the dilapidated state of the hotel/rooms, next year I'll be trying one of the hotels next door, and I urge everyone else to do the same.",1,1,0,0
"SoSo Grand
Ive stayed here about 15 times and finally decided that I had had enough.
But instead of bashing it completely, let me be fair. Bar and public areas are very chic and cozy - Good if you're into people watching. Bell staff are awesome. Everyone is friendly downstairs. Can't beat the location either. 
But the rooms..... Jeez do they need an upgrade. Outdated and small and sometimes a bit dirty feeling. Not the kind of dirty that comes from lack of cleaning but the kind of dirty that comes from old furnishings, carpeting, etc. Also, Ive stayed here with my wife who tends to bring a fair amout of luggage and the rooms were so small that we hardly had enough room to store it so we were walking around each other and bumping into furniture. Sorry, but to me, a very nice room is the most important thing about a hotel stay. So if you don't give me that, I ain't going to be happy no matter what accoutrements the hotel offers.
Like I said, I decided to try other hotels in the area and I'm glad I did. Their sister property - TriBeCa Grand is much newer and cleaner feeling . I also stayed at the Trump SoHo recently and it completely blew the SoHo Grand away.",3,3,0,0
"great location/bad service
This is a cute bed and breakfast in the heart of Philly. 
First with the negatives:
-I flew in a red-eye from the west coast, I called ahead and asked if I was able to check in early. They said ""not that early"" and that I would have to pay for an extra night... so I did. $350 for a night and half"" and in order to check out late (after 11, they charge $50). So forget it!
-water pressure, I was on the third floor, was really bad. cold, hot, cold, hot, slow stream... not very comforting when it is 30 degrees out and all I want is a hot shower
-no elevator to help with belongings
-loud pipes, I could hear the neighbor taking a shower
-didn't get offered to help bring my belongings in or out of the hotel
-no parking
-Old cable-television kept cutting in and out
Pluses:
-great location
-1 block away from Jefferson Hospital
-4 blocks from constitutional hall/liberty bell
-1 block away from Walnut/Chestnut area
-warm duvet on the bed
-location location location
-might consider coming back. when I checked on Priceline for an extra night since I was coming in early, it was only $100. They said if I were to book that room, then I would be able to check in at 7am then check back out at 11am and wait until 3pm to check into a different room! Maybe I shouldn't book so far in advance next time. I feel that for a bed and breakfast, they service could be much better.",2,2,0,0
"I dont understand all the hype...
I stayed at the property for a weekend and people raved about how great it was... I guess I missed something. The hotel itself was way to big and the staff almost seemed that they couldnt handle the volume of visiters. The room was difficult to find, the were lines everywhere, the phone always had a wait to get the car or order food. The property itself was nice but too many people everywhere you turned. 
I am just not understand what warrants the high rates, the service and experience was nothing but average.",3,3,0,0
"Items taken out of room!
Items were stolen from our locked room, the front desk staff said oh yeah, others have complained of this as well but did nothing about it. They stole kids toys, how low is that.
The hotel is cheap for the area but is quite old and run down. Add in the theft and it becomes expensive. I do not recommend this hotel.",1,1,0,0
"Great experience - short visit
I really like dthis hotel - stayed in room 1503, great big room with a very comfortable bed.
Room had teh shower in eth tub - not my favorite and teh oversized shower made it a big step up to get in but teh water flowed aplenty and it was a great shower. The wswinging glas door made it feel open and not as confining as most tub showers. 
I checked in at 11 am and left a 7:30 am so there is not a lot I can say. The shoe shine service was perfectly timely. I tried to order a tv show and the system asked me for a credit card which I thought was strange - maybe they did not set my account up properly but I was too tired to either go get a card or call downstairs to ask why.
Checkin was great, they even asked when I needed breakfast so we could arrange something if I was leaving before service started!
LHW amenity was a plate of fruit that looked very inviting - a huge pear, a perfect orange and a very yellow banana, witha nice note a glass plate and a small knife.
I stayed at this property 25 years ago and it is just in great shape. There are a lot of choices in SF but if you like smaller boutique hotes with an exceptinally high level of service I would very much recommend this property",5,5,0,0
"Security Enters Rooms Unwarranted - WARNING TO ALL GUESTS!
On the late evening of April 8th 2012 me and a friend had returned to our hotel room from our booking performance to order food, drinks and talk around 2AM. We were interrupted with a knock at the door sometime after we had ordered our food. When I opened the door two men immediately started accusing us of smoking marijuana in our hotel room and forced themselves into our room. We both denied the ludicrous accusations repeatedly. We had no idea who these two men were, as they did not introduce themselves as hotel personnel or security. 
They continued to accuse us of smoking marijuana and became more aggressive with their words asking us who booking our hotel rooms and why we were staying there. I felt threatened at that moment (we both carry cash as payment for the event we were booked at) as the tension in the room began to escalate between the two men who had entered our room without permission and without due cause. We continued to deny the accusations and it became apparent that these two men were using these accusations and lies to get information out of us with regards to the individual who booked the room. I had asked for their names, neither would reveal their name and quickly apologized for entering the room and accusing us of smoking marijuana. They left the room hastily and apparently entered other rooms unwarranted that evening as well.
The next morning we went to the front desk to address the issue of two men entering our room and no one at the front desk would give ANY information regarding the event. No names, nothing. We continued to address the seriousness of the incident and more hotel staff came to tell us that we could not get that information and that we were in the wrong. The hotel managers did not care about our situation and were protecting their own interests by denying us information. Is this how a hotel is meant to be managed? After 10 minutes of addressing the very serious incident that had occurred the night before I was given a contact card for the manager of the front desk. I emailed Shannon 3 times to get the number of the corporate office contact. After calling the corporate office contact I spent 3 hours on the phone trying to get the regional manager and top corporate names so I could address this issue in an email. The man on the phone would not reveal the contact information until I had completely explained the event, and then continued to try and ""understand"" my situation, denying me of the contact information. This was never resolved and the Westin Phoenix still denies any of the claims we have made to this day. Guests, you have been warned.",1,1,0,0
"Don' Bother, others are better
I am in New York on business after a two week business trip to Canada from Australia. All I can say is very dissapointing! Check in was friendly and efficient and that was about where it ended. The rooms are clinical and in the top 5% of the most impersonal rooms I've stayed in. One of the beds was damaged and leant at an angle ( I requested a queen and was told they only had a twin) so had to move to the other one. The adjustable shower head was broken and pointed at the floor as too heavy to stay up. This was despite tightening the adjustment as tight as possible.
When i was in Calgary, I signed up to the Hyatt Passport program as thought it would give me the same benefits as Priority Club. When I requested a late checkout I was told I can have an extra 90 minutes...
Seriously, the Crown Plaza in Times Square is better in every way (and much cheaper). Hyatt are just two or three rungs below everyone else!",1,2,1,1
"excellent location
small budget hotel in a fantastic location.The rooms are small but clean but for the price you pay you wont beat this hotel for value for money considering its location.A stroll round the corner takes you right into central park.A 5 minute stroll in the other direction takes you right into times square. A voucher for a tea/coffee and a croissant/bagel for the cafe next door is also included in the room price,enough to get you going in the morning.Small clean and great location makes this budget hotel great value for money.",3,4,1,1
"don't come here
We had our wedding here and also stayed here for our wedding night. The coordinator for the venue was awful. Treated us terribly, didn't answer emails (the week of our wedding even because she was ""busy""). She gave us a lot of sass and her responses to our questions were usually rude and didn't even fully address the questions. She and the banquet coordinator were also rude to our vendors. We were given a lot of misleading information about the venue details. The grounds are pretty and the food is good, but it isn't worth the customer service problems. A lot of mistakes happened (which is fine) but no apologies were ever made, just more and more excuses. There was even work going on around the grounds (with orange cones and yard supplies) that weren't put away for the wedding. I think they just get enough business that they don't care, but eventually it is going to come back to bite them.",1,1,0,0
"Booked room = No room
Was travelling down to San Francisco on business and booked two hotel rooms at the last minute - all paid and confirmed...or so we thought. We showed up in a rush between meetings and the front desk informed us that we didn't have rooms any more because the people staying in our rooms had ""extended"" their stay! Hotel was supposed to find us rooms elsewhere but we ended up scrambling to find two other rooms. Disappointed as we always like to try and find the hidden jewel but this time we certainly found something else. Guess squatters rights still exist in San Francisco!",1,1,0,0
"Good location - bad hotel
My family and I just returned from a visit (first) to DC. The Melrose proved to be in an ideal location and that really was the only thing that was ideal about the hotel. After checking in, we couldn't get into our room...After the 2nd attempt to get into our room, we were still left standing outside our room in the hallway, Finally someone let us in with a master key and found out the lock was damaged. The room was large enough for the 4 of us and the pull out bed proved helpful and comfortable. There was no air condition in the room, but you can open a window. We had a manifestation of ants in the room, which resulted in passes for breakfast. The breakfast was so not impressive and a HUGE disappointment! On the first day of our sightseeing, we asked the front desk how to get to the monuments. They suggested the Metro (walking distance), but neglected to suggest that it was also only a 6 block walk as well! We ended up spending $36.00 on tickets for the Metro (which was a total waste). The Melrose is an old hotel and shows its age. Like I said, the location was great.",2,3,1,1
"Nice, clean and convenient
We stayed here because of the location; very close to where we had meetings the next day.
This hotel is situated amongst a shopping plaza so there are plenty of options for dinner, shopping and entertainment.
My first impression..great service. Two employees checked us in and because it was late recommended the hotel bar for a quick bite to eat.
Food was good for being so late; the kitchen stayed open for us. Bartender was friendly and provided great service.
Rooms were clean and comfortable.
Gym was nice and clean, equipment was new. 
Wireless was a little slow but I find that to be the case in most hotels.
Overall great stay; would stay again for business!",4,4,0,0
"great stay
Close to Central Station and easy walk to great NY destinations. Rooms are modern and clean and the staff are really friendly. Free wireless is available in the lobby area, you need to pay if you want to use it in your room. We got a deal to stay here so it was a good experience for the price we paid, the diner across the road scotty's was also good for some blueberry pancakes- the guys are really friendly and its open 24hrs as is some convenience stores if you need some last minute items.",4,4,0,0
"I Love This Beautiful & Historic Hotel
I was pleasantly surprised for my Valentine/Anniversary celebration with accommodations in their beautiful ""Corner King"" room with city of Dallas views. When I walked into the room it had the scent of a spa - I love that! There was a spacious sitting area, a couple of full length mirrors and they have a wonderful vanity with stool inside the bathroom. The bed was SO comfy, sheets divine, so I got some much needed rest! I love the flat screen TV, and for me the clock radio with the iPod connection is really convenient because I needed to listen to my song material in preparation for my performance later that evening. Knowing that management and staff always does everything they can to make guests feel special, I was able to experience this first hand during my stay. Saturday nights I sing within the Library bar, a beautiful place that is remisnicent of old Hollywood but with a fresh new twist. The lighting is intimate and provides for a beautiful evening with comfortable seating. We are always celebrating a birthday, anniversary, wedding, graduation, etc. I always like to say it is ""The place where memories are made"" because no matter how big or small, memories are important, and The Library bar and every part of your stay at this hotel creates an environment and an experience that is extra memorable. The hotel just finished renovating the restaurant across the hall and their menu has great selections - the breakfast is delicious! The Warwick Melrose Hotel is located in Uptown, The Oak Lawn and Turtle Creek area, and is minutes away from popular shops,venues, and eatery. Many make it their weekend vacation spot, whether they live down the street, Fort Worth, or out of State. Also, the hotel puts on fabulous events from private parties to weddings! I love this area and this hotel - I highly recommend it for your stay while in Dallas or even your weekend get a way if you live here.",5,5,0,0
"Stay away until they improve this place!
Well, we got this hotel looking for a reasonably-priced place to spend the night. When we're in a busy city, we don't spend too much time in a hotel room, and given the ""quality"" of this hotel, I'm glad we didn't. They advertise their renovated rooms, but ours looked like it hadn't been touched in a long time. Everything was clean enough, but it was so dingy and dated! The AC was really loud, and all of the furniture was gnawed like it had been attacked by cats. The room was really small, and the bathroom matched. It had a new engineered stone countertop, but the countertop was tiny -- it could accommodate the sink, but little else. We had a new shower rod, but it was too small, so they screwed it to the wall using random oversized blocks of wood as spacers. If they had to use this pieces of wood, they should have beveled the edges and painted them. Our room's walls were riddled with stains and old screw holes. On the plus side, the beds were clean and comfortable enough. They do charge $15/night for parking, but it's a hotel in a large city, so that's perfectly fine. They do provide plenty of notice about the charge on their website.
The hotel has 3 elevators, and only one is full sized. The others are half-sized, and they are all anemic. I cannot understand how a hotel with five floors or 50 rooms can have such slow elevators. We could have made four trips up and down the stairs from the 3rd floor with our luggage in the time it took for the elevator to arrive and transport us. The staff is reasonably friendly, although everyone seems to have too much work to do. If you want to have breakfast at the hotel (there's plenty of nicer, tastier places in Seattle), make sure you get there early! They run out a lot of stuff closer to the end of breakfast (within an hour of closing) and the guests start shoving each other to get to the remaining food. Even for the low price ($135/night, inclusive), I expected more. I'd gladly pay more if they updated the rooms, hired more desk staff, bought more breakfast food, and installed better elevators. Until then, stay away!",2,2,0,0
"great location but very poor service
I came to New York for travel with my family. and we stayed Sheraton New York for five nights.
We understand that the room is very small, but we expected better service from the staff.
Housekeeping was very poor service. there was a dirty coffee maker, dirty iron table cover.
It was very disappointing poor service at the front desk, and bell boy.
Even when i called for the front desk to assist me to connect the internet, they forwarded my call to technical support. and They hold me for half hour, 
when we checked out the hotel they overcharged us for the internet . After we complained about that to the front desk the Front desk guy's behavior to us was very unacceptable.
Also, The same front desk guy answered when we called for bell boy to bring the luggage cart to our room.. In addition, Even we waited 15 min no one came to our room, and we are getting late to go to the airport check in.we had a lot of luggage, and it was very hard to carry by ourselves
Even when we were at the lobby with a lot of luggage the Bell boys was just looking at us, and no-one even asked for we need help or not.
The only good thing about this hotel is Concierge. They told us many great restaurants around the hotel, and they were very helpful for us.
However, we suggest other people to not choose this hotel if they go New York.
People go for travel with great expectation, and even small things might make their trip as very bad memory. 
This time, Especially when we checked out the hotel, our New York trip memory became one of the worst trip ever for us.",1,2,1,1
"Great hotel
If you are coming to Indianapolis and do not want to stay downtown Indy, please stay at the Wingate. The beds are awesome and the hotel is VERY nice. So thumbs up to Wingate.",4,5,1,1
"Not a 4 Star Hotel.
While there were some good things about this hotel, the negatives stood out so much more that a Poor rating was necessary.
We checked in at noon, and had no problem with an early check-in. Having traveled across the country all morning, we took a nap in the room before we had to be somewhere later that afternoon. In the middle of our nap, we woke up to find a Sheraton employee in our room, quickly scattering out. I ran to the door and looked down the hallway, seeing the employee leaving. He said he entered the wrong room. While this may be the case, it does not take away from our startled feeling of waking up with someone in our room. 
The room itself was older and had some remodeling done to bring it up to date a bit. Still nowhere near a 4 Star room. As reported in other reviews, the walls are way too thin. We could clearly hear every word of the conversation taking place in the room next door. 
The location is good and close to M&T Bank Stadium, Camden Yards, Convention Center etc. 
However, I would pass on this hotel as there are many others nearby.",2,2,0,0
"Decent stay at a good price
We stayed here for one evening during Spring Break on our way to Disney World. Check in was slow as there was only one person, but she was extremely friendly and helpful. 
Our room was on an upper floor and it was extremely quiet! My entire family slept very well that night, which is rare for a hotel stay! The room was pretty clean, except for when we pulled out the sleeper sofa, my father-in-law found dirty socks and a hat that had been left behind! Ewww....
We did not have a chance to eat breakfast since we left before 6am, but they did provide us a ""to-go"" bag which had a cereal bar, bottle of water and a piece of fruit. 
We would stay here again, but not quite sure if it would be my first choice.",4,3,-1,1
"Night before a flight
This was my first time staying at a Microtel and it met my need fine. I just needed a place that I could leave a car while traveling without breaking the bank. For under $20 I could park behind the restaurant next door, take the hotel shuttle to the airport in the early morning hours, and do the reverse on my return. All went well and I'd stay there again for that purpose.",3,2,-1,1
"not what we expected
We chose to stay here because of the reviews and that we are a family of 6 that wanted to stay in one room and be ""close to the action"" of Times Square for the kids. We only needed a room one night. I talked with the hotel directly a couple of times but were still very disappointed when we arrived. The room was quite small for a ""suite"" with a small living area with wet bar, a high-back chair (which my teenage daughter had to sleep in) and a sofa bed. The bedroom had 2 double beds and there was only one bathroom that was long and skinny and you had to close two doors to have privacy. The sofabed was about like sleeping on springs covered with a sheet, which is why our teenage son chose to just lay out on the regular sofa and our daughter was either going to have to sleep on the floor or the chair. Not comfortable as we expected, but it was only for one night. View? Not at all. Once we checked in we were told that the rooms that slept 6 didn't have views. We looked across 20 feet out of our window into an office building. Wish I had been told this before. For the price we paid (almost $700 with tax) I was quite disappointed. Being a travel agent, that was coming to stay there expecting a great experience to pass on to future traveling families, they have certainly lost our agency's business. For a Hilton it was disappointing. I think the folks that have had the positive reviews have been mostly traveling couples or small families that got a view and didn't need the extra sleeping room. 6 people for one odd-shaped bathroom and small shower didn't work. Bummed about our experience, but we survived!",2,2,0,0
"if you are a rewards member, and can get the 6th floor, do it!
This hotel is located in a less than desirable area on the Boston / Roxbury line. I was lucky enough to get the 6th floor, reserved for rewards members and was very happy with the layout and features of the small suite until I make it to the bed. What a shame! The linens were as old as the hills and were pilled, course and simply uncomfortable. The pillows were equally poor and lumpy. But somehow I managed to get about 6 hours of sleep and make my way to the extremely average and unremarkable continental breakfast. The airport shuttle wasn't running and the hotel requires a reservation the day ahead of your need so be warned. They do have a local shuttle to drop you at a T station or bus station however. The staff was extremely friendly. Parking is free but the area is dark and open season on some of the less than desirable people milling about the area so be careful what you park there.
Kudos on a nice 6th floor for rewards member and an imaginative floor plan for this very round house hotel. Major demerits for the sheets and pillows. Arguable the worse that I have ever slept on. Hopefully the owners will take care of this as they clearly take care of this property.
For me the real win was the managers special. it made it all worthwhile, well not the bed linens, they were AWFUL.",4,3,-1,1
"Just OK
My husband and I stayed at Loews this past weekend. We arrived at 3:45 and they did not have any king rooms available yet. They gave us 2 free drink passes so we went to the bar to relax. The band was terrible and way too loud. We could barely hear each other. The people at the front desk were very courteous. An hour later our room was ready. Turns out they were hosting 6 weddings so things were undoubtedly busier than usual. The room was just OK. Since it was Loews, I think I expected more. It was very small, the TV didn't work very well and the bed was hard. There are better hotels to be had in the downtown area, especially for the price.",3,2,-1,1
"Where shall I start????
Well, first off there's a huge refrigerator in the room, the beds how can I saw looks like they were made up by some 2yr old twins who don't know sheet sizes. The beds were ancient, and scarry way too low the mattresses had extra sheets, pads and lord knows wht else under them. The tv's are from the 1990's LOL red tint and all, uhhh the towels were hard like cardboard, hmmm the tub has a sign saying watch out tub is high.(feels like a cruise ship tub) seriously. Then the toilet hmm made a loud noise and didn't flush well. Oh and during the night people walk and make loud noises. Oh and baby well newborn roaches in the bathroom. Soooo we couldn't wait until the sun came up to RUNNNNNN to our car!!!!!!
This room is not worth it at all. $179 a week should be $79 a week I'm just saying :(",1,2,1,1
"Good location but...
We were happy with the location and the rooms were adequate but the beds were only full size. They weren’t queen size. We were 2 adults and 2 children (9 and 13) so the beds were small for us. The only other bad thing was the tub was clogged. Every budget hotel has a clogged bathtub. Great trip through. Next time I might look at the other hotels in the vicinity.",3,3,0,0
"Dirty carpets and ""coolers"" not refrigerators
Stayed three nights last week, carpet in hallway was filthy, poor housekeeping standards. When i inquired why my mini-refrigerator was not cooling my food, but causing it to spoil I was told by the had of maintenance that these were coolers not refrigerators and that they were not meant to keep food in them. Duh? He acted like he could care less when I told him everything spoiled overnight. Front desk staff were very good, but that was all I could say was good.",1,2,1,1
"suprising discovery
We stayed at this hotel by bidding on priceline and we were suspicious at first, due to the price ($100/night for a Saturday), but we were most pleasantly surprised. This hotel is a gem, elegant and understated, located in one of the best areas in San Francisco (close to all the grand and pricey hotels) and in the center of everything. We were upgraded to a room with a view which was super clean, spacious and lovely, the only downside was the street noise (we heard the trams until midnight). A great choice and a real steal for this price!",4,5,1,1
"No complaints, go for it!
We stayed May 2012, impressed by first impressions. swanky lobby with attaching bar, cafe and steakhouse. Checked in easily by Adam. only had a king bed yet we needed two queens, easy transition, no problem. Sleep number beds but no instructions, didn't quite get it? Nice coffee and real milk in your room, no powder. Needed more, service was quick. Even got a call to ask if we had received it yet. FREE WIFI!!! MASSIVE BONUS for me! Room was clean, typical hotel room. Only complaint about it was we opened our windows for fresh air and came in to green fly's everywhere. (No screens).Thankfully not mosquitoes!!! 12pm checkout was helpful. Our a/c seemed to have a mind of its own but whatever. I'd stay again if we got the deal we did. Area felt safe, we are good walkers so we took no buses, trains or taxis anywhere. This hotel was a great asset to our Philly trip, just wish they had a pool.",4,4,0,0
"Excellent Customer Service
I recently traveled to Chicago with some friends who were attending a convention. As a fan of Embassy Suites properties, I was happy to hear that they had chosen the Embassy Suites on North State Street.
Upon arrival, I immediately learned of an issue in regards to my reservation. The hotel was not responsible for the mistake. Rather, it was a communication issue between my friends and myself. What transpired after the issue came to light was a great reflection on the customer service of this property.
The front desk agent, Rondalynn (sp?) could have told me my options ""matter-of-factly"" and moved on. However, she listened to what I had to say and began to offer suggestions and other options. She then took it a step further and got her manager, Stacy (sp), involved. The manager was also incredibly helpful. Without getting into the details, the manager was literally running around to make things work.
With the help of Rondalynn and Stacy, I was able to get a resolution that was very close to what I had wanted in the beginning. Needless to say, I was very pleased. While I didn't interact with many other employees during my stay, when I did, it was always a good experience.
As for the other details of this property...the location was great for us. There were many, many dining options within walking distance. We ate at the Italian restaurant next to the hotel on one evening and Michael Jordan's Steakhouse another evening. Both restaurants within a short walk.
Shopping is also very close. You can find the Magnificent Mile just a few blocks away. Another thing nearby is the subway. Our walk was only one block to a station, which made it very convenient to get to/from the Cubs game that we attended.
The property itself appeared to be very well maintained. We were very satisfied with our rooms. The entire suite, including the bathroom, was very clean. About the only thing negative with the room was the remote controls for the televisions. They appear to be very worn, requiring a lot of work to push on and off.
One thing I did learn during this stay is that this hotel does have non-suite rooms. Another couple traveling with us was given a room that did not have the parlor room in the front with the sofa, table, and wet bar. The lady was a Diamond member in the Honors program, so she was pretty bothered by it. So after a few hours, she went to the desk to complain. She was promptly provided another room that was a regular suite.
Of course, I can't forget to mention the daily manager's reception! This hotel does a great job with the snacks/food it puts out for the reception. They changed it up from day to day, which was really nice. The bar ran out of Bud Light (draft) near the end of the first day's reception. On the next day, they actually offered a variety of bottled beers since they had not be able to replenish the Bug Light keg. Again, it appears they have a policy to go above and beyond to take care of their customers.
All told, I would definitely stay at this hotel again. It's ideally located, offers clean rooms, and provides great customer service.",5,4,-1,1
"The worst hotel I've ever seen!!!
The location is perfect but we booked standart double room with shared bathroom and they gave us twin room with 2 single bed which is cheaper then we pay out, told us they will pay refund and they did not!!! Unfriendly and staff. Room was very noisy and tiny even no space for luggages. Carpeting at all the hotel and room smells terrible, mostly no paper in shared bathrooms. There is only one shared batroom for each floor. It means 6 room using the same bathroom at the floor. Herbert Hotel was the worst hotel I've ever seen, never again!!!",1,1,0,0
"Beautiful Bayfront Hotel
Last week, we stayed at the Hilton Bayfront Hotel for a business trip. It is a very large hotel with a modern atmosphere. The entry area is all glass and gives off a light and airy feel as well as spectacular views of the bay and adjoining harbor.
The rooms all have a very large window. Each room has at least a partial view of the bay.
The furnishings are modern and the bathrooms are very large. My only complaint was that the closet space was very small-especially for business travelers that need to bring a variety of clothing.
The pool is on the main level and sits right along the walking path on the bay. One side of the pool is shallow with an easy access walk-in for children- thoughtfully designed for famiiles. However, swimmers beware -this pool is only 4 foot deep at best-it could have been designed a little deeper as it does make swimming a bit of a challenge! There is a poolside bar where you can purchase drinks with a large area of lawn chairs-actually more than what their hotel pool photos show.
The food we had at our business reception dinner was excellant. We never ate in the hotel's restaurant,
due to the large variety of local restaurants in the area.
The hotel is situated in an excellant location! Across the walking bridge is the Gaslamp District that features a lot of choices for shopping and dining. The local historic trolley stops right at the hotel for pick-up and the light rail is also just across the walking bridge from the hotel. A day pass will get you on the bus AND the light rail-making it the easiest and most affordable way to travel all over the city.
My only complaint was that the view from our room was of the railroad yard and Dole Pineapple Trucking Company(with a very small view of the harbor). We thought it was odd that they would build a Hilton Hotel next to a warehouse district. Ask what your view will be when booking your room. The opposite side of the hotel 's hallway looks out over the entire harbor which is much more pleasant!
If you go out the back door by the pool, you can get right on to the sidewalk that runs along the harbor. Here you will find a lot of shopping and restaurants, and a place to board the ferry where you can zip across the bay to Coronado. Once you cross over to Coronado, you will find a small area of tourist shops and places to eat. You can walk over one more block and hop on a bus that will take you around the island where there will be more shopping and restaurants as well as the beach by the Coronado Hotel.
All in all, we had a very nice stay in this beautiful city with So Much to see and a lot to do! In the past, we have stayed at other hotels in downtown San Diego, but this was by far, the best location for easy access of things to do!",4,4,0,0
"Dirty hotel with a free airport shuttle
The first room I was put into had flies all over the bed and side tables. I called down to the front desk immediately and asked for someone to take care of it. They said someone would be up to change the bed and clean up immediately. The cupboard doors were off their hinges, the cover that hides the sink drain was gone, the fridge was all banged up and the door didn't shut completely.
I went into the city for a few hours and when I came back, the flies were still everywhere, nobody had touched it. I called down and asked for a new room. Luckily the new room was like night and day compared to the first one. Still an old room that needs refreshed (no clock radio in the room?!) but at least it was clean.",2,2,0,0
"Excellent Studio Accom
Three weeks in a studio hotel room, small kitchen, workspace, and perfect location to get around Manhattan. I am really pleased I stayed at the Affinia. Great service, really good beds. Spacious room (for NY!) Some comments here say that it is noisy - it is in Manhattan, and there are sirens, fire engines, etc, but nothing out of the ordinary. My only tiny gripe is a normal business one, Wifi should be free. But it was easy to access and fast.",4,5,1,1
"Not a 4 star hotel
Stayed here for three nights. It is advertised as a four star hotel but at best it is a three star. The room we stayed in was small even by NYC standards. There was barely enough room for our carry on luggage. Our window was covered with a rolling blind and no curtain. This allowed light through early in the morning. The room was quiet since it faced a condemned building. The decor was cheap and there was no seating to relax on at the end of the day.",2,2,0,0
"Let down
I booked a junior suite in July for a 9 night occupancy in November, requesting a room on a high floor. The hotel's website suggests that junior suites have windows on two sides, and are typically (although not always) on higher floors. We were allocated a room on the 7th floor, which had two normal windows on one side, and nothing in the way of a view. I asked to see other rooms but we were told they were full and would have nothing for at least several days (fair enough, this was a few days after Hurricane Sandy). I said that that the website suggested windows on two sides, and was told that a few did not have this feature - so we were unlucky on two counts: not enough windows and a low floor! This was met with a shrug. So we set about moving, and as soon as my cancellation was in place the next day, an alternative room was produced by magic. Too late - we were on our way to the Four Seasons (which I will also review separately). 
The room itself was perfectly acceptable, but over priced. It needed all the lights on, all day, even in the sunny weather. For just $55 a night more, we were on the 50th floor of the Four Seasons with extraordinary views on two sides which meant a trip to Top of the Rock was not needed!
And finally, the waiter was just plain rude in their bar. My daughter asked what teas did they serve and his reply was simple and straightforward: ""Read the menu"".",2,1,-1,1
"Nightmare on Camelback Road
This was by far the WORST, the SCARIEST, and the most DISGUSTING hotel at which I have ever stayed. We checked in very late after a long drive and were just looking for a comfortable place to sleep. After reading various reviews on other websites and looking at the photos, I thought this would be a reasonable place to stay given its ""recent renovations"". I booked a 3-night stay in a nonsmoking room. Walking to the elevator to go up to the third floor, I noticed that the entire first floor of the hotel was in disrepair. Doors were broken, lock mechanisms on the doors were gone and the floor was filthy. As we entered the elevator, we saw tagging all over the interior walls and the carpet was pulled away from the flooring. We switched to the stairs, but the doors to different floor levels were broken and we were unable to access the floor of our room - major fire hazard! When we finally arrived at our room, there was the distinct aroma of cigarettes. We had definitely been given a smoking room. Prior to our arrival, someone working for the hotel had tried to mask this situation by opening our bedroom window to air out the room. The window was open all the way and the curtain was also open. We looked out onto the parking lot and saw piles of trash accumulating amongst the parked cars. Feral cats lurked around the trash. We closed the window and looked around the room. The carpet was gross and sticky. The bedding was covered in stains and smears of things best left unthought about. I went downstairs to complain, but the night worker told me there was nothing he could do. As I stood there at the counter, armed police entered the hotel carrying shields. They were there to arrest an unruly guest who was hopped up on crack. I went back to our room very disturbed about where we were staying. Deciding that we just needed some rest, we wrapped ourselves in blankets we brought from home as well as our own pillows and lay down on the bed which turned out to be a concave mattress, sinking us to the middle of the bed. Although we tried our best to get moderately comfortable, the smell of the room and gross feeling we had about it led us to checking out after only three hours. We spent the rest of the night sleeping in our car, in a grocery store parking lot, and this was much more comfortable. Do not be fooled by this hotel's claims of renovation or their pictures. This is NOT the place to stay in Phoenix.",1,1,0,0
"Beautiful historical hotel
This is a beautiful Art Deco (I think) hotel, which has been around for over a century.
The courtyard where breakfast is served every morning is outstanding (see picture) and the breakfast buffet absolutely lavish. The gym is about average: mildly archaic with fewer machines than ideal but it does the job and there is an adjacent pool. My room was very spacious and had a high ceiling. Street noise was considerable but the front desk gave me ear plugs. Related to that: service was overall great. Would definitely return for the atmosphere.",5,4,-1,1
"Good Price, Great Location, Terrible Noise
Stayed here for 2 nights.
The good: Price, location, friendly staff, clean (shared) bathroom
The bad: No air conditioner, no desk (budget room), tiny (shared) bathroom - once you're in, a little tricky getting out, complimentary breakfast served in the lobby - ""Excuse me, where do you serve breakfast?"", ""It's right there."", ""Oh""
The evil: Garbage trucks getting busy and loud in the wee hours of the morning!",4,3,-1,1
"Great value!
Stayed for one night in late June and found the Moderne to be a great find. The staff is top notch, the location is terrific, convenient for theater or shopping, and close to the subway. The decor is a lot of fun and our room, while not huge, was certainly big enough for two of us, very clean and comfortable and nicely put together. The lounge on the second floor is a nice touch. All in all, a very good value for the price. (Dining tip - we walked over for lunch at the Bouchon Bakery Cafe in the Time Warner Building - delicious food and if you sit facing the window, the view down Central Park South is a treat!)",5,4,-1,1
"It depends
For the price and location for us it was ok. Nice pool, complimentary breakfast was decent. Main issues: shower was meant for someone under 5' 4"". I'm 6' shower hit me mid chest unless I bent over; pillows seemed to lack any filling, almost like sleeping without one; towels and washcloths varied from somewhat fluffy to threadbare. 
Again, the price made up for most of the issues. I'd stay again.",3,3,0,0
"An uneasy but OK stay...
Even as I write this I find it hard to describe the feeling I had staying at this property. The building is jammed between other buildings as if the owners sold off surrounding land leaving only ring of parking around the main building. Tucked behind another building, a McDonald’s, and a service station the property can be easily missed. Lighting outside the property, while adequate, is not bright.
The lobby is well lit and seems to be recently remodeled. Staff recognized me in a proper manner and upgraded me to the “Executive” floor on 11. Once you leave the lobby through the layout you sense how dated this property is. There is a lounge/bar area which seems like an afterthought. The room is disjointed and uncomfortable and must be navigated to get to the on-site restaurant. There is also a little convenience store on sight that charges double the going rates. 
Moving from the lobby to the guest area was like be transported in a time portal. The guest level hallways are dimly lit and eerily quiet and you can tell doors and jambs have been repainted many times with no attention to detail. My room looked to be remodeled with vintage Holiday Inn artwork on the walls. Good sized flat screen TV, small fridge, and the newer other appointments. Internet worked well. Bed was very comfortable and the linens were fresh.
The bathroom was clean with fresh good sized towels and all the fixtures worked great. Shower had great pressure and plenty of hot water…always a plus. There is some road/airport noise but I think that is unavoidable near LAX.
Huge plus is the shuttle service which runs to LAX every 15-20 minutes, which was my main reason for staying at this property due to my very early flight.
Overall a good stay. If you are looking for a reliable shuttle, and economical rate, and not too concerned with amenities this property fits the bill.",3,3,0,0
"One of the best hotels in Downtown Chicago
We stayed their this month and it was one of the best stays we had in any Downtown Chicago Hotels. The staff was excellent, kind and very helpful. The Managers Reception that had free Alcohol and snacks was very nice. The Bartender was one of the nicest people I met in awhile. They had three different dips for their vegetables and chips that were very good! The pool hours were excellent, it open at 5:00am and closed at 12:00pm, which was very nice because we had a late arrival! Pool was well heated, except the depth of the pool was only 4 feet at the deepest, so not the greatest for tall people like my family. The Jacuzzi was just the right temp, not to hot and not to cool! The free breakfast buffet was very nice and the food was very good, a lot better than other free breakfast at other hotels I have been to!",5,5,0,0
"Good three-star hotel
It's a three star, not a four or five star. By that standard, it's very good. It's clean, which is a bit of an achievement with an older facility. The rooms had kitchenettes. While itself not particularly useful to the business traveler, it meant that it had a coffee maker with plenty of real (not paper) cups. It had an ironing board and iron. The room was of good size. The furniture was of my mother's era, but OK. Plenty of plugs for charging cell phones and the like. However, the one comfortable chair had no adjacent table to rest one's coffee cup or whatever.. No discernible bedbugs. The TV was an old-tube type, which actually gives a better picture when the signal is the old analog type than the new plasma flat-screens. I didn't use the exercise room, but it seemed adequately equipped. The business center charged 35 cents a minute to access the internet, which seemed excessive to me. (Printing out boarding passes is free, though.) Two downsides. (1) Its east of 1st Avenue, which means it's not particularly convenient to anything except the East River. (2) The shades don't completely block light from the windows, which means that daylight can get in and wake up light sleepers. In short, when hotels get pricey in NYC, even discriminating can consider the Beekman over potentially much more expensive 4 and 5 star hotels.",3,3,0,0
"What's happened?
Really disappointed with my second visit to the Hudson. I had previously stayed here in 2009 and found very little to fault. Yes, the rooms were small - but for me, they were perfectly formed. Add to this some great styling, good service and perfect location I was eager to return.
Unfortunately, upon my return visit last week (from 6 July) I found my stay to be rather less impressive. After a long (and unapologetic) wait to check in, I found my 'Standard Queen' room to verging on the 'tatty' side. First things first; the door lock involved much effort to open/close and was clearly in need of repair. The bathroom was also in a decidedly poor shape with flaking paint, mould on the window and the toilet roll holder falling off the wall.
Inside the main bedroom, the tattyness continued, with a large piece of the wooden wall panelling missing from beside the air conditioning unit. The iPod dock beside the bed was also not working and the TV apparently not working either.
My room was right next to the roof terrace bar, which is a lovely spot. Less lovely were the hotel staff who kept rudely telling me the bar was closed when I was merely trying to get back to my room. Also, if the bar wants to charge $15 for a cocktail, at least employ some decent barmen who know how to mix them.
All in all, a rather noticeable dip in quality from this once fine hotel.
I know the hotel is in the process of being renovated, and the floor (15) that I was on hadn't been done yet - but it seems unfair to charge customers for a room that is clearly in need of said renovation.
There is/was much to still recommend about the Hudson, but it certainly seems to be trading on former glories at the moment. There are far better hotels in Manhattan (for the same or less) offering a far higher standard of accomodation.
Very disappointing.",2,2,0,0
"Not up to Hilton standards at all...
My Family and I stayed there back in August 2012 for a wedding. It was a busy time and they were understaffed. We finally got our room and boy was I suprised!!! The room itself was a good size, but the drapes had a BIG tear right in the middle, there was a cigarette burn in the sitting chair, the office desk was worn out, the lamp shade and carpet had stains on it. We had to listen to the wedding downstairs all night. The night manager said they couldn't do anything about it. Request a room away from the meeting spaces. My Parents didn't hear a thing. The manager was accomodating, gave us free breakfast for our troubles. Food was good/ok. Waiter was very nice. 
Pros: The location of the hotel is great. It's close to the cruise port and marina.",2,2,0,0
"Good value
One night was fine and breakfast was generous. Would be nice to have some tables available to eat at vs standup / balance/ juggle items. Front desk staff was friendly, helpful. Location is one best to walk purposefully around especially after sundown. Room was very European in size i.e., small but clean and included microwave, coffee maker, fridge, chest of drawers, night table. Bathroom shower was very up to date and clean. I'd consider staying here next time I'm in the vicinity.",3,3,0,0
"This hotel is a Scam!
I had booked this hotel to spend the night in NY with my daugther for a concert we were attending. We got the hotel through the Living Social website at a great discount. When we arrived, we were told their were problems with our room and that they would have to move us to a different hotel next store that was comparable. Well that room was a total dump and in no way came close to the Exectuive suite we were suppose to have. I called the Manager back and said, we needed a different hotel or a refund and he refused. Offered us some breakfast coupons (ie..bagels and coffed) and some drink vouchers. Interesting that the 3 people checking in at the same time also had issues with their rooms and were being booted too. Sounds to me like they overbooked this hotel and kicked those of us out who got a good deal on the price. Disgrace",1,1,0,0
"Worse than staying in a Motel 6
1st gave our reservations to someone else. 2nd BODILY FLUIDS ON THE BEDDING. 3rd Smelled Old & Musty. 4th Hot Tub was broken not that we would have used it. 5th Swimming Pool was DIRTY - my husband had to clean it before the kids could swim in it. 6th They didn't tell us that we had to pay an additional $10 to eat breakfast so we had to go out for breakfast. 7th My friends room key wouldn't work so the Maid Staff used her key to open doors without checking to see if the room # was right & my friend ended up going into someone else's room & immediately got out of the room one she realized this was not her room. 8th Staff was not friendly or helpful. My husband is the most easy going guy & he even said that the $102.35 was a rip off for an overnight stay in this Hotel. MY RATING FOR THIS HOTEL IS A ""ZERO""",1,1,0,0
"A typical convention hotel
We stayed here during a 5 day conference in January and were underwhelmed. There is no refrigerator in the room. The king bed mattress was lumpy with a ""hole""on one side and a ""shelf"" on the other side. The bathroom is small and the toilet is noisy. We kept the bathroom door shut to minimize sounds from the neighboring bathroom. The TV has över 20 channels"". 20 oz soda bottles cost $2.25 in the vending machine on the floor. On the plus side, it was easy to control room temperature and the heating system was silent. The pillows were soft and comfortable, and the wait for elevators was reasonable. One day when I returned at 3:30 pm to the room, it was not yet made up. I called guest services and someone was sent to make up the room within 20 minutes.",3,2,-1,1
"Fanatastic service, great location
I recently spent about 5 days at this Thompson location and it was one of the best ones I have had the pleasure of staying at. This is the 5th different Thompson property I have been to and I have to say, the staff here were definitely well ahead of all the other locations. The front desk staff were more than accommodating with check in and my room was ready for me within minutes despite the fact I had arrived early. There was no attitude whatsoever and they were probably the most friendly front desk staff I have dealt with in years. We had a few different people arriving at different times and they had no problem gaining access to the room once their names we added to to reservation, which was proactively offered by the staff. The Bellmen were also fantastic. They took the time to meet me and find out a little about me without being too prying. They were able to walk the fine line of getting personal and maintaining a high level of professional service. 
The location was also great. I really don't like mid town but this place is just north of all the tourist traps and right on the corner of central park. It was great to be able to grab a coffee in the morning and start my day within the tranquility of the park.
I will definitely be staying here again on future trips.",5,5,0,0
"Close to airport without the noise
Great hotel for closeness to airport. Was quiet, comfortable and provided an ""Eat and Go"" bag in the morning as we had to leave before the complimentary breakfast started. Has free shuttle to and from airport. Would stay again.",5,5,0,0
"DO NOT RECOMMEND manager has problems
I was upset after arriving at 8 PM for the manager's reception & it was closed.
When I made my reservation I was told about the reception & called the hotel front desk directly to ask when they served.
The gentleman said from 7:30 to 9:30 PM. I thought that was late, so I asked at least 3 times to verify. Well, evidently they want to serve as few guests as possible & tell people who ask this is the case.
The manager was not the least bit interested in hearing our complaint.
We specifically booked here for the perks of breakfast & light dinner.
Overall very disappointed with the staff.
Just seems like this hotel is out to make a buck & to heck with any customer who gets in their way.",2,1,-1,1
"Do not stay here!
What is good about the hotel? Really only 2 things come to mind:
1) The price
2) Extremely close to the UN/ Civic Plaza BART station on Market
The Bad:
1) The hotel is not kept up, it is extremely ran down
2) Even though that there was a WiFi access point right outside room 327 (this was the room that we stayed in) it was impossible to get connected to the Internet 
3) The Bed sheets had hair and blood stains on them - in fact the replacement sheets they also supplied we're in this condition so my guess is that they do not wash the sheets between guest stays - only solution to this was to go down to the City Target store and buy a new set of sheets and pillow covers
4) The sink was in the the main part if the room and was in very sad shape
5) Carpet was extremely stained
6) Everything was covered with dust
7) even though maid service was requested they never came 
8) Smell of smoke was strong even though a nonsmoking room was requested
9) No sprinkler systems in the room
10) Smoke detector did not work when tested
11) Stairwell was poorly lit at night
12) Staff was extremely unhelpful
13) It is next door to a peep show
14) Elevator was in poor shape and had dirty carpet on the walls
Is it a good value. NO, you are better served by joining airbnb.com as you will have dozens of choices around the same price that are awesome compared to this. People are afraid of the tenderloin but I don't see an issue you have a lot if crazy homeless people in a lot of San Francisco and could be a great area due too location with the right level of investment. For now though it is best to avoid staying in the Tenderloin. As for the Aida Hotel, it should be torn down as it is a safety hazard. Anyone that writes a good review for this place is insane. Why did I stay here, it was a last minute booking and thought that based on several good reviews that I would give it the benefit if a doubt, don't waste your time or money.",1,1,0,0
"Good Value, Convenient & Friendly
The Days Hotel-Broadway is a value-priced hotel, so with that said, you get what you pay for. The hotel is small and cosmetically not perfect, but if you don't plan to spend a lot of time in your room, it's a great choice. We stayed in Room 417. It took us about 5 mins. once off the elevator to find the room! The layout is a bit confusing, but I'm sure it's an old building and they've made use of every inch of space. We saw some peeling wall paper in the hallways and the carpets everywhere really need to be replaced (no barefoot walking). The hotel was always full of travelers and lots of activity at the Front Desk whenever we came through. The room was small but clean and our bathroom looked like it had been recently rennovated & was spotless.
Not everyone wants to, or can afford to pay $250+/night for a hotel in NYC. This is a fabulous alternative mostly due to the convenience of the property's location. The 1,2 & 3 subway trains are a block away. If you catch an express train (totally worth the wait on a weekend) then mid-town is a quick 10-minute trip! The neighborhood is a quiet part of the Upper West side, and there's a 24-hr. Duane Reade right next door and a Starbuck's across the street. Central Park is within walking distance. The staff was very friendly (contrary to some of the other reviews).
Overall, this was a good choice for us, and if you're not looking for something brand new or close to perfection at a low price, you'll enjoy it too.",4,3,-1,1
"Nice place
Nice neighborhood. Wine service in the evening and freshly made breakfast, changing everyday. Older building but well maintained and nicely appointed. Very french but modern enough. Quint elevator.",5,4,-1,1
"Great staff, great views, and some good nights sleep 5-8 July
We were most impressed with the breathtaking views over the 9/11 memorial sight and Hudson river from our room on the 45th floor. The view from the picture window by the lift (elevator) on the other side of the building were also impressive over to the Brooklyn bridge. The staff were always helpful and good with advice (where to eat, where convenience stores are ect). I was a little concerned about being further away from where the action tends to be (in and around Times Square) but needn't have been concerned. I bought a week's pass for the Subway for $29 and there was a station right be the hotel so it was no big deal.
The bed was really very comfortable (unless it was just that I was so exhausted after fun-filled days in NYC)! The room was well equipped and a decent size.
My only criticism really is the lack of free wifi. In this day and age you expect it to be free in the lobby at the very least (not $15 a day)! If McDonald's can give you free wifi when you're only spending a $1 on a drink, I think the Millenium Hilton can stretch for their guests! It's a little thing but you don't realise when you're away from home how much you rely on it. To have been able to Skype my husband and kids from the comfort of the hotel would've made for a flawless review of the Millenium Hilton... oh except I just remembered that the pool was freezing too!",4,4,0,0
"Unsafe area, terrible service, overall bad experience
There's homeless people everywhere, the surrounding area smells terrible, the front desk are incredibly unhelpful, there's no room-service or on-site dining. In fact the onsite restaurant was padlocked shut with big industrial chains - it looked like a crime scene. 
What a terrible idea to stay here. Avoid this [--] at all costs, guys! 
I called downstairs to complain about being put in the wrong room, then not being given access to the 'free wifi', then for not having been given food menus to order from local restaurants. The front desk proceeded to hang up on me after dismissing most of my responses.
I've never dealt with such unprofessional staff and unhelpful people in my life. I can't wait to get out of this dump.",1,1,0,0
"A great place for first time visitors to NYC
We chose this hotel based on TripAdvisor recommentdations. We were delighted with it. It was easy to get to using the Airtrain and subway from JFK and really well positioned for exploring New York. 
Our room was a good size with a very nice kitchen area enabling us to prepare snacks. The room was clean and kept lovely by the housekeeping staff all week. The air conditioning was quite noisy but we did not find it a problem. Our room was high level and we did not have any problems with street noise or noise from other rooms. The lifts - which have been the subjectof some negative comment - were never a problem for us. The area round the hotel is a bit dingy but did not feel unsafe as there are plenty of people around.
The hotel provides a breaksfast buffet each morning and evening drinks and snacks on Tuesday, Wednesday and Thursday - a nice touch. We never had a problem finding somewhere to sit for breakfast and far from finding it chaotic we thought it was well organised with the staff working hard to keep places cleared and food supplied - always hot by the way which is sometimes a problem. I appreciated the complimentary internet during the week - something I wish was more common in Australia.
Would definitely recommend this hotel. We booked directly with the hotel and had nothing but praise for the front desk staff both before our stay and when we were there.",4,4,0,0
"Have yet to be impressed for Priority Club NOT a priority
Not so great service. Not so great shuttle service. New room. Club house CLOSED until July! We usually travel with Priority Club and it is enough that I have my husbands card and our names are the same. This time there was a man complaining about NOT having a room although he booked it through American Airlines. On and On he went. The mgnr. spent almost 30 min. while I was assisted with another desk clerk. He had the intelligence to give me the hotel code so I could call on my computer via Skype. Service has always been better with Priority Club hotels. Since the club house with complimentary everything is closed for remodeling we were only given 2 breakfast vouchers even though we have 2 children and myself. The information on their Crowne Plaza site could state that correct information for the shuttle service. The shuttle (yellow) droped us off a small ways (but a ways) from the front doors. This would not be so bad but we had 8 bags. This is NOT a 5 Star hotel. I don't think they hope to be.",2,1,-1,1
"Crown Plaza River Oaks Houston....Just OK
Stayed there a couple of nights in November. The beds were a little lumpy and old and the furnishings were dusty and worn. The bathroom fixtures were great, looks to have been upgraded recently. The AC in the room kept flashing a wrench, as it needed maint but we did let the front desk know. Check in was a bit slow and lacked any enthusium. parking, for self park was a little pricy, but better than the Galleria area.
next time will stay in the galleria area, closer to food and shopping.",4,3,-1,1
"Stay from HELL
I do not even know where to begin to tell you how HORRIBLE this stay was for us!!! I will start by saying, we arrived at this hotel around 9:30pm and found first of all, there to be, literally NO PARKING. This hotel is in a questionable area and we had to park on the street. Very Nervous already about leaving my car in this area. We went in and got our key, already noticing how run down this place was, we went to our room. The smell in the hallway was stinky and not fresh. Kind of smelt like dog pee. Then we got into our room and the smell between the bed DEFINITELY smelt like dog pee. This sickened me, we did not have a pet with us and did not enjoy smelling someone elses pet. I reluctantly called down to the front desk and asked if our room could be switched. He was cold and rude and finally said to come down for another key. We did, then we went to the second room. My family never unpacks anything before checking the beds and other stuff in room carefully for BEDBUGS....we went ahead and did this, the room might I mention also smelled moldy. Upon lifting the mattress to see underneath, my husband found a bug, which was moving!!! It freaked us out, because we have never actually found a bug until NOW. We then went down and told the desk clerk what we had found. He denied it and made us feel stupid, like we didn't know what we were talking about. He then brought out a sheet, that shows some disgusting beetle that eats skin and says ""this is what it is, not a bedbug."" Well, I am sorry, but he didn't even see it, so how would he know?? I told him I would not stay in a bed that had ANY type of bug in it. I could not believe his attitude!!! Here a guest is upset and telling him there are bugs and smells in his hotel and he has the NERVE to get rude with us!!! We are the paying customer who DOES NOT want to sleep with bugs. He then, reluctantly gave us another key, we checked the room and found no bugs and then I forced myself to stay the full two nights(of hell) which we had already paid for. The whole two nights lasted so long and I couldn't wait to get the heck out of there... Some of the other things we found in this disgusting hotel were: baseboards coming off walls, hairs in shower, sink and bed. No trash can(other than in bathroom) Very inconvenient when traveling!!! NO PARKING whole visit, humidity in room, no pool, uncomfortable beds, gross & unclean bedspreads(why can't they just spring for some duvet covers???)!!!!!
In this visit, the hotel clerk NEVER apologized. I had to practically beg him for another room, he never just offered. I cannot believe they sell this as a comfort inn & suites, this was more like a Inn of HORRORS!!! They should be ashamed of this employee and this disgusting hotel. But, I am sure they will do nothing about it!! They don't seem to care:(
Ending words, unless you enjoy live (bed)bugs, pee odors and overall filth...don't stay here!",1,1,0,0
"Nice hotel but needs better staff
I am a gold Priority member as was disappointed with the desk staff. I wasn't asked to upgrade to a suite and I always am in Holiday Inns. It was early in the afternoon too. Will stay elsewhere if there again.",3,2,-1,1
"Crowne Jewel
This eloquent hotel is cheaper and more accommodating than I expected. The lobby is impressive with a grand staircase leading up to the hotel bar/restaurant. This place is also a nice place to grab a drink (before midnight). The breakfast is better than most. It is packed with everything from eggs, muffins, cereal, and fruit. The location may not be right next to the sites you are seeking, so check ahead. There is a shuttle that takes you downtown. The rooms are spacious too, at least the one I stayed in.",4,4,0,0
"ALWAYS a great stay!
We go to NYC about twice a year and always stay at the Residence Inn Times Square. The rooms are always clean and the staff always accommodating. We plan to arrive early in the day, check our bags and head to a matinee. The location is a very short walk to the subway or to the Times Square/Theater area. Love the breakfast buffet and we were really pleased to see a lot of different items offered on our last stay. For a healthy quick meal, ""Pax"" (spelling?) custom made salads, soups, custom made pastas and Mexican meals and of course, desserts, is on the next corner and there are several corner delis just steps away. Our last stay was on the 33rd floor and we had no unreasonable waits for the elevator and had no street noise. We have never had a bad experience staying at this Residence Inn!",5,5,0,0
"Good stay, would stay again.
Stayed here during Moto GP weekend at Indy Speedway. Great location for going to the speedway- very easy to get to. The hotel was a little better than average for a long term stay hotel. Front desk staff were very friendly and helpful. Nice lobby, and it seems as if some things have been recently renovated- the couch and chair in our room seemed brand new, linens and towels were newer.
Here are the reasons for my rating it just average: Bathroom could be improved as it was showing wear, cigarette burns on the fiberglass tub, tub drained slowly. One of the lamps was broken and the shade was missing the bolt that held it on. Minor issues and over all the room was clean and everything in good working order. Housekeeping only left two towels after taking the three that were used. Not sure why they didn't return three. And the towels were different, like they ran out of the regular ones and had to go buy some at the local store. Not big deal, just bizarre. They also left two used glasses without cleaning or replacing them, and did not clean up trash left on the bathroom sink (boxes for soap). 
Nothing major that impacted our stay, but more attention to detail would improve this hotel.",3,3,0,0
"Adequate hotel just slightly off centre.
Not too far from the Back Bay Amtrak and Orange Line station. Be sure to exit from the Clarendon St. end of the station, saving you five minutes' walk. The hotel is very basic with no in-house dining facilities. But tea/coffee is complementary and ice is available from a machine at the ground floor. Unfortunately the few restaurants that are within 10 minutes' walk are not very good/inviting. The room is small but OK if you are not staying in that much. You cannot really use this as a base to work. Bathroom is recently refurbished. Cleaning is OK. The hotel was classified as a two-star one at booking.com but probably is worth three stars; but for the standard that it offers it is not a bargain.",3,3,0,0
"Oops, forgot to clean the shower.
Service overall seems very sloppy for a quality resort. Very noisy floors above, coffee creamers that are curdled and spoiled, and dirty towels left crumbled up inside the shower. I've stayed at a lot of the best resorts in Phoenix and Scottsdale, and this one doesn't come close. It photographs well, but is 3 star at best.",2,1,-1,1
"Horrible
I've stayed at high-end hotels, I've stayed at budget hotels. On the plus side, this one is clean and in a great residential NYC neighborhood. I knew the rooms would be small -- that I didn't mind -- but I don't know why the halls are so noisy with through traffic. You constantly hear the rolling of luggage. In the morning, I heard someone knock hard on several doors, sort of like housekeeping at some hotels but they knocked particularly loudly and did not say ""housekeeping"" -- I don't know if this was an anomaly or what. The heater is the room was loud. If you sleep like a rock through anything, well maybe this is OK.",2,2,0,0
"Not worth the price!!
OVER RATED!
OVER PRICED!!
I was recently 'star struck' with the great reviews and awesome pictures of this place so I decided to book it for a last minute weekend trip.
The pricing system at this place is annoying. First off the place is VERY overpriced with rates between $350-$600 a night for basically a 'standard' hotel room with a nice view of the pacific.
If you get the Internet special then nothing is included in the price of the room. I mean nothing! Not even WIFI. That will be an additional $10. Parking another $22. Bottle of water in your room $5.00. Breakfast $14.00. etc.. etc..
I would rate this place 4 stars if it was a $150 a night hotel. But for a $350+ a night hotel this place is only worth 2 stars!
We had a ""full ocean view room with 2 queens"". The room was decorated nice and a good size with a good size balcony. Again... great if it was $150, but not that great at $350+.
The bed was old school with one of those gross bedspreads that doesn't get washed after each guest and those dirty throw pillows that you immediately throw on the ground because they are used over and over as well. Most nice hotels do NOT use these anymore!!
The balcony was large with a nice view of the ocean. Unfortunately the pool is directly below and it was 'family time' every day from 9am to 9pm. At least 6 kids in the pool at all times, screaming and being kids, having fun. Definitely a family place and not a place to relax or chill out.
The balcony was covered with bird poop. I expect MORE for $350+ a night!
The pool gate was LOUD and slams shut every time someone goes in and out of the pool. If your balcony is near the pool you will hear it all day and night. Why doesn't the hotel FIX this!!??
The hotel has a great location right on the ocean and beach path.
Walking distance to pretty much everything.
The room was average clean. EXCEPT behind the headboard which was completely gross. They need to either clean that crap or push the bed back against the wall so it cant be seen!!! NASTY! ... see pictures... wouldn't you expect this to be clean at these prices??
I could go on and on.. but basically this place is not worth the money they charge!
Not even close!",2,2,0,0
"Terrible value for money
This hotel was terrible value for money. They charge something like 300+ US$. They give you a tiny cubby hole of a room. The room does not have any closet so you are forced to live out of a suitcase. The aircon controls are fake – everything is controlled centrally so you may alternately freeze and sweat. When I came back from dinner on the first night, I found that the AC was not working. On calling reception, I got some ‘We’ll take care of it’ sort of reply. After 15 minutes, I went downstairs to complain and the reception said that the ‘AC Maintenance’ person was busy and would shortly be putting the AC on – 15 minutes to put on an AC switch??? They also do not have a breakfast area – ostensibly because ‘there are many restaurants’ in the area. While the hotel and the room was relatively clean, that is the only positive. I should have checked the ratings on Tripadvisor instead of looking solely at Expedia. I would not recommend this hotel to anybody, no matter how desperate.
A.K.Mondal
Mumbai",1,1,0,0
"Great location, comfortable hotel
The hotel is very conveniently located, within a few blocks of Time Square. It is clean and comfortable, with courteous staff. I appreciated the computers available to print off boarding passes. Except for a minor gaffe where I was initially assigned a room that was under maintenance, and then re-assigned to one that had 2 queens rather than a king as requested, I had no other problems.",4,5,1,1
"Confused Being Canadian with Being a Criminal!
There is no disputing that the hotel is solid in terms of location and amenities; although the rooftoop pool was way too cold to swim in - even for a couple from Canada!
The problem was the treatment we received by the front desk staff. Travelling internationally as often as my husband and I do, we have a USD Visa card that we use exclusively for American getaways. When we checked into the Grand Hyatt our room was prepaid, so we were simply running the card (with a $1k limit available) against incidentals. We decided to purchase the 'Business Package', which provided us with free WiFi and one complimentary breakfast each morning for about $25 per day. We were assured that it would cover a comparable value for breakfast bought at the cafe counter rather than the restaurant. After agreeing to have this expenses added to our billing, we went about the business of enjoying our visit.
On our third and final evening, after a long day we returned to the hotel and grabbed take-out from hotel restaurant (paying cash) to take up to our room. When we got to our room, which was quite a trek from the elevators, we discovered that both my husband and my own room card no longer worked (seems strange doesn't it? two cards both mystically demagnetized?). We walked back to the elevator (where the house phones were located - take out food growing colder by the minute) and called front desk. Of course we had to indentify ourselves to the person on the phone and then to the security guard who came up to let us into our room; taking our card keys to be reprogrammed and promising he would return them to us right away. We no sooner got settled in and started eating our meal when the front desk called up to say there was a problem with our credit card; they insisted we come down ""immediately"" rather than being allowed to finish the meal that had already been delayed. What frustrates me is that this issue should have been mentioned when I called down from the elevator area, or when the security guard came up, but no!
Down I went to find out that not only had they billed us for the $25 per day, they had also billed what should have been our 'free breakfast' and internet - jacking our bill up to $240. They corrected the billing and apologized for the error only when I asked to speak with the Manager. They explained that they routinely preauthorized $100 per day and that they had only received approvals for $200 at that point; when they tried to preauthorize another $100 it was declined. I explained that we had rented a car for the day to go to the Cowboys game and the rental company was likely holding the balance of the card in a preauthorization. I didn't foresee it as a problem as my actual billing (once they corrected their errors) to the room was well under the amount they already had authorized. After being treated like a criminal - who was coincidentally locked out of her room (that security guard never crossed my path on the way down or back up though the front desk claimed they didn't intercept him; I guess he is still looking for me), I gave them my CAD Visa Platinum so they could be assured any last minute expenses that might pose the remote risk of taking us over the $200 they had already preauthorized, would be covered. (Here's where it gets really good...)
Despite all their apologies for billing the breakfasts from the cafe counter - that we were reassurred would be covered and that were deducted from the billing when I went down to the front desk the first time, upon checkout we saw the charge from our last morning purchase added onto the bill; what a racket! We had to stop at the front desk again and go through the whole charge reversal fun all other again! To add insult to injury, they went ahead and put all the charges through on the CDN Visa even, thought the final bill was under the $200 they already put a hold on for the USD card; I guess they wanted to make sure I would pay exchange rate and conversion fees levied by my credit card company as a 'parting gift' from the front desk team.
I will never, ever go back to the Grand Hyatt DFW. If you are a Canadian I strongly suggest you avoid this place at all costs. If you do go, be sure to check your bill because the 'Business Plan' gets easily confused by the front desk with the 'Bilking Plan', lol.",2,2,0,0
"Clean, comfortable and friendly staff
WeI recently stayed at the Westin in Philly. We were close enough to walk to all the historic location and close to Drexel University where we were actually going. The service at the hotel was top notch, friendly, very elegant and clean lobby. Our room on 11th floor was clean, quiet and temperature cooI. We would definately recommend staying there. There is plenty of shopping also, an indoor mall hooked on to the hotel. Our only complaint was parking was $60.",4,5,1,1
"Did not seem like a 4 star hotel when it came to cleaning
The hotel is beautiful and well located. The rooms are very nicely decorated and well laid out, very spacious. We slept well on their mattress'. The bathroom is roomy and nice as well. We had an issue with their cleaning procedures. When we walked into our room upon first receiving our key there was a large spill on the floor that had never been wiped up, by large I mean, 3' long X 1' wide. We had a full evening of activities planned and left immediately, I assumed it would be cleaned up the next day by house keeping. I told 3 different people, including a manager and a maid about the spill and it was never cleaned up in the 4 nights we stayed there. I know that it was not a permanent stain, as we thought this since it was not cleaned up the second day, because I wiped some of it up myself just to check. Also, one evening my husband had used a room glass to have a beer out of. The next day our children went to use a glass after maid service had been through and lucky I was pouring the drink for them, the glass was the same my husband had used the day before and had just been turned upside down and not switched, it clearly smelled of his beer. If this is how they clean there glasses it made me wonder if I had drank out of a glass that someone who had occupied the room before me had. It is regrettable that we had these experiences as the hotel is beautiful. I would rather stay at some place cheaper that has cleaner practices in the future. I would not recommend this to someone that likes a clean environment.",2,2,0,0
"Faded Glory
This hotel has lost it's grandeur and needs a complete renovation. Its very old, the carpets smell musty, rickety air conditioner, flooded toilets and there was a picket line in front of the hotel. The price is too much for the poor facilities. Except for the great location and very helpful concierge this hotel needs to shape up.",2,2,0,0
"Not worth it. Pretentious is all.
We spend 3 days in a room that was lauded as a special 40% off deal; the place was so small that we felt claustrophibic when spending any time in the room. No place to hang the clothes except for some unlit corner behind the door, 2sqm bathroom. Nice beds (sheets were the best), nice staff, but the place is not only small and dark, but also noisy with AC units humming all night and day, outside - and I can only imagine what it would be like if your room is facing the street:) You can do better even in NYC:)",2,2,0,0
"Credit card débit
I've been in this hotel in July and they charged my credit card for a fee of NOSHOW
 and now I can not get the value back!!!! 
I have already sent email and called, but received no response so far.
 Fernanda Pereira Leite",2,1,-1,1
"Dissapointing...
Booked a room for my cousin's wedding for the weekend and was expecting an upgraded modern hotel but it was nothing close to what the website was claiming...
I usually stay at moderately stared hotels- I am not the type of traveler that is meticulous of every single thing but this place was horrible! I understand that the star rating usually reflects it's condition but this was not even close! Sorry.
It is obvious that it was was trying to give this old hotel a facelift with splashes of colored paint, flat screen TVs, and modern furniture but it fell short, VERY short...
The exterior of the building and lobby was nice but once you rode the small elevator up- the doors open up to brightly painted walls that remind me of a dorm room floor/ nice hostel.
I booked this hotel thinking I would be able to relax in style but I was barely able to relax...
The bathroom was disgusting and the door didn't even shut or have a lock. The worst part about it was the condition of the water... I was brushing my teeth one night and it smelled and tasted disgusting, I've never came across something like that- even overseas! 
If you plan on being out and about while in LA and don't plan on spending time at this hotel, this would be the ideal place to stay... I'm from Northern California and I was excited for a short vacation and was let down. This place is perfect for a younger crowd who are just looking for a place to crash. Will not return to this place...",1,1,0,0
"Mis-Representation
The 1st words to leave my mouth when I arrived at your hotel was "" no this is NOT our Hotel"". This looked nothing like the on-line views of the hotel. It was dirty, shabby at best and not at all what I was expecting.",2,2,0,0
"Awful hotel in an unsafe neighborhood - 2 Stars because of the price
My company tried to save some money and therefore booked us into the Good Hotel for the Photonics West trade show. I am surely not somebody who needs exceptional service but calling this hotel a ""good hotel"" is really an overstatement.
What I liked
- the price
- free WiFi
What I did not like
- no breakfast available
- no bar service, no restaurant
- the beds are old
- the rooms are dirty
- the bathroom is disgusting
- the elevator is scary
- there is no air conditioning in the rooms
- the heating does not work very well ... either too hot or not working
- the television is the smallest I have ever seen
- the rooms are noisy
- the area is unsafe so don't go out in the evenings
I am all for saving some bucks but an additional $20 per night are very well spent here ... in another hotel. In the end at the day before I left the cleaning woman decided that my new jacket was too nice to leave it in my room. All my efforts didn't result in getting anything back. So avoid this hotel!",2,1,-1,1
"decent place
We stayed for one night, it was a good place. The bathroom products are nice. The location is good, for a quieter spot request in the courtyard area instead of the street-side.",4,3,-1,1
"misleading
This is one hotel that i would advise that noone stays in. my husband and i stayed in this hotel(if you want to call it that) for the weekend. the lobby is very nice but that is all. there is supposed to be a restaurant on site that isnt even open for business. the staff claims its being renovated. when i looked inside the window there wasnt any renovations going on at all. my first complaint is the website. everything on the website is a Lie. there is no heated pool, there wasnt even any water in it. they claim they offer internet in your room. well that also is misleading because they told us you can only get interenet if you hang out in the lobby, or get a room on the first and second floor.the rooms were dirty we had to change rooms three times. In the elevators people were smoking cigarettes and marijuana. in one of the three rooms we were in i killed a roach that crawled up the wall. we had to ask for refrigerator and microwave and had to wait 2 and a half hours for, that was not clean at all. as for the alarm clocks, there are no clocks in the room. there is soo many complaints to type but please whoever reads this please do not get a room here. the staff were not even close to being professional. i took pictures of everything. On the morning of our departure the hotel lost power throughout the whole building. also there wasnt any running water. it took hours for them to get it fixed. again the staff offered no compensation for everything. i am now trying to get a refund for this horrible experience.",1,1,0,0
"Perfect location
Perfect location in Times Square...close to theaters, restaurants, and a block from Times Square. Pleasant staff. Corner room on top floors...pretty nice view. Spacious. Comfortable.",5,5,0,0
"Hotel has a lot of potential
The hotel is in great location in the heart of the Loop (downtown Chicago). However, the hotel itself seems to be a little rundown, but has so much potential. The rooms seem to be in need of an upgrade. Overall, a decent place for the price...",3,3,0,0
"Good location, poor hotel experience
One thing I expect when I stay at a chain of hotels like Courtyard is consistency. I almost always get it, but not here. The hotel appears to be a set of converted apartments or motel. I stayed in room 349- which the entrance was in the outdoor stairwell. The rooms are incredibly loud from the street, and dated. Mine had two non-functioning lamps, and felt like an off the strip vegas hotel. I still like Courtyards overall, but not this one again.
The front desk service was not rude, but was not friendly either. Basically just looking to finish up their shift. 
On the plus side, the guys at the valet parking seemed genuinely happy, and were my highlight of the trip. They always addressed me by name, and ran for my car. Love that. Just wish the rest of the hotel could gleam off some of their enthusiasm.",2,2,0,0
"Great Place To Stay
WE visited NY to attend our son's graduation from Columbia Law. The Hotel Beacon was a great place to stay. We were an easy subway ride up to Columbia and down to Lower Manhattan. Great markets, restaurants, bars and things to do everywhere around this hotel. It's about a 3 block walk to get to the Hudson River pedestrian path and about 3 blocks the other way to get to Central Park. The room was extremely clean and well appointed and the staff was friendly and helpful. The price was great based on accommodations and location. Will definitely stay here again. Can't say enough great things about this place.",5,5,0,0
"Ideally located -- right next to the Four Seasons
I don't understand all the great reviews of this tired, past-its-prime Marriott. I can't remember the last time I stayed in a hotel that had a thin, dirty, old blanket wrapped in two sheets rather than a proper duvet. No bathrobes in room. Measly, dingy towels. Loud a/c. Faucet in bathroom broken, so sink would fill up. Great view, yes, but everything in the area has the view. For the same price, stay at the sparkling clean, modern Four Seasons, located right next door.",2,2,0,0
"Charge for business facilities
The service was terrible. The rooms decent but not that clean. Although I had my own computer and USB, to print anything, the only way was to ""pay for internet"" at the business centre and also be charged per print copy. The hotel listed ""business centre"" on the website which is the only reason I picked this hotel but didn't mention there would be ""additional charges"". The hotel is right off the highway and requires some aggressive driving to get into the parking lot otherwise you need to circle around the block to get in safely.",1,1,0,0
"great stay
booked this hotel about 3 months in advance.got a great rate.check in was very easy,great girl on front desk was very pleasent and gave a good welcome.room was ready despite me being early.room and bathroom was very nice and spotlessy clean.bed very nice and comfy.hotel is in a great location.about 1 block to fishermans wharf and about 5m walk to pier 39.heaps of places to eat and very nice food it is to.
breakfast was pretty good and no shortage of choices,and heaps of tables..pancake machine very cool.
would stay here again.recommend!!
don't forget to go see the sea lions at pier 39.very funny and don't forget camera.",5,4,-1,1
"Will not stay again
First impression when i walked into the hotel was, ""it's gorgeous!"" But....First problem, I was traveling with a co-worker for a weekend get away from work and we asked for a double bed room. That was denied. We were given a king size room, not acceptable. The front desk said the hotel had no double rooms left, they were all booked. I mean really, all of them? Then she said she will ask her manager if there is anything that can be done. She stepped into the back for a minute and came back and said, ""no, I'm sorry, we are full tonight and you are only staying for two nights."" And? I kept quiet because I just wanted to relax and bit my tongue and said fine. My co worker was not pleased. Then the front desk also said something like, ""oh and since you reserved through a third party it is not guaranteed you will get a double bed room anyway."" Wow, really? I guess we have no right to request since we purchased through, "" third party"". So who is second party??? Next problem, although the room was very nice, the shower was annoyingly loud. Once I turned on the shower head, it made this very loud nails on a chalk board noise. And no vent was in the bathroom so it would get very humid fast. Third, we did not get to enjoy the rooftop pool since it's so tiny and all the lounge chair were taken. Forth, the room was really hot, we put the AC on high fan and at 60 degrees to no avail. I am really cold natured so for 60 degrees to feel hot to me, there was definitely a problem. Fifth, the worst, the walls are super thin! I seriously heard my neighbors having sex!! Although it lasted for like 2 minutes, it was so annoying that I was able to hear this. I was actually able to hear their whole conversation when I was in the bathroom or in the hallway of the room on my way out. I also noticed there was a door with a lock opposite the bathroom (to neighbors wall) which probably leads to the thier room, connecting door maybe?? Weird. I loved the fact that it so close to everything you would want to see in Austin, but I will not stay here again when I visit. So sad, I thought I was staying at a 4 star hotel. I've had better experiences at 3 star hotels but I wanted to have a glam weekend at a fab hotel with a rooftop pool, fail.",2,1,-1,1
"Roaches, stained sheets, and filthy carpet!
I stayed here yesterday and I thought I should inform everyone that this place was terrible! I would not let my dogs stay here. I had to switch rooms due to the AC not working then the second room had stained sheets, roaches and the previous owners shoes as well as a filthy carpet. I booked it through hotwire.The manager on duty was playing with her phone as I expressed my dissatisfaction and she could careless. I also asked for toliet paper and was told that I had to wait until the maid came in for her shift. I decided to go to the lobby and get the toilet paper and she said I had to wait for the maid. I cannot believe that this place is open!! Dont get me wrong the place is updated but the lack of cleanliness, customer service and the rotten fresh fruit takes the cake. BEWARE Stay at your own risk!",1,1,0,0
"Probably stay someplace else next time
2 night stay in September, 2012. Room was ok with very noisy AC. I asked the front desk twice to look at AC and clock and they said that they would have somebody check it out. It was very obvious that no service was done. Being ignored for a simple service request is very irritating.
The bed was very comfortable, the view of the pool was not great but the location is good for the convention center and downtown and Beale St.",3,3,0,0
"Average stay but clean
This would not be my first choice when staying in Indianapolis, but it is clean and the staff is very friendly. The room is average and in need of refurbishing, but the bed was very comfortable. The conference center is very nicely appointed.",3,3,0,0
"A real problem start to finish
The hotel has an optimal location and has been nicely refurbished, but little else. All kindsof problems with my exec level room from a shower that trickled, clogged drain, no bathrobes both nights, toilet that ran. Worst of all Internet that was so problematic that I was unable to work. 
Drain was fixed but the Internet lack of access brought my productivity to a screeching halt. Very hard to get front desk to even answer phone! Real shame as this used to be a fav spot many years ago.",2,2,0,0
"Business trips
I love this hotel. If you book here request the towers which were recently renovated; the gym is great. The grounds are excellent for walking; the Media Bar & Grill is tasty and if you are a Hilton Honors member you can enjoy a free breakfast and afternoon snacks. The staff is friendly and attentive.",4,5,1,1
"One of the better Holiday Inn Properties
I figure most people are like me and want details so hopefully you find this thorough.
Property sits in industrialized/commercial area and has large parking lot so RV, bus, truckers with trailers, will find this useful. This is a solid 3 star hotel, but as with all Holiday Inn hotels (not to be confused with Holiday Inn Express) there is no buffet breakfast so you have to pony up cash for room service (which is nice to have) or go out.
Property is more modern/upscale look than most Holiday Inn hotels and has a nice restaurant/grill/bar and even a coffee/gift shop and faces directly north with a view of downtown if you are lucky to get a front side room. I assume the back side rooms have a nice view as well since there is nothing except for the stadium that would block your view. The building is a rectangle and sits perfectly so that all rooms are face the north or south, so no direct sunlight for most months. There is a business center with 4 computers but only 1 has a printer attached; the gym/workout room is about 200 sq. ft. with treadmills and stationary bike; there is a pool, but it is out back and you have to walk outside the hotel so I would guess no swimming in the late fall and winter seasons.
The property has 3 elevators, although you will only see 2 as I assume the third is for staff use since the building has 11 floors, but they are fairly quick. The elevators are located at the east end of building, so if you're lucky you won't have a long walk down the hallway to your room. Vending machines are located on odd floors, ice machines are on even floors, and are located by elevator, so again, if you are lucky to have a room near elevator you won't have a long walk, otherwise it's a nice little stroll.
The staff at check-in were great, greeted me and made me feel very welcome.
I had a king room and was surprised to find a refrigerator and microwave, 32"" LCD tv, modern furniture, lamps, wall mounted temperature control for air/heat, nice love seat/sleeper, granite vanity and ceramic tile in bath, but the stripe carpeting was kinda of odd. Plenty of lamps (four to be exact offered good lighting and radio clock on one of the nightstands was helpful. The blackout curtains need some work as I am like a rooster, and having the smallest amount of light waking me up, the blackout curtains didn't properly fit my window as they allowed plenty of light on the bottom.
The internet was a bit faster than most chains, over around 1.5mbps, but that isn't fast enough for streaming things like HBOGo and you can count on it being slower when more people in the hotel are using it; in the morning it was down to .06mbps which is moving a snails pace. The ironing board was one the best I have seen at a hotel; it was quick and not one of those super squeaky kind most hotels seem to always have, but using iron was odd because as typical there were no convenient outlets. The bed was comfortable and pillows were perfect with the right balance of pillow top softness without being too soft or stiff.
Overall it was a good value when you factor in location and amenities.",4,4,0,0
"Great location, good quality/price!
We stayed in the hotel 2 nights in August 2012. We chose it because of the center location and because of the price. We were lucky to have a big room with a good view to the street. The room was a bit old, but nice and clean with a comfortable bed. The staff of the hotel was very helpful: they gave us a map of the city and advice some places to visit. The location of the hotel is really great for visiting the center of the City: just near the china town entrance, surrounded by numerous Chinese restaurants and shops. We went by feet to the pear 39 (even if it is far, around 1 hour of calm and pleasant walk) and we came back with a cable car till the cable car museum and than by feet. We used a hotel parking, which is, in comparison with parkings of the other hotels around, is relatively cheap. In terms of quality/price we are very satisfied that we chose to stay in that hotel and we do recommend it for other people, looking to visit San Francisco.",4,4,0,0
"We had the worst time there Ever!
The hotel staff at front desk was nice but the hotel was filthy, the pool smelled like straight bleach. Kids were coughing and barfing from the chlorine. The room was not clean at all no pillows on bed no blankets. We didnt get checked in until after 7pm. When we received no phone call back we posted our disappointment on their facebook wall they deleted our comments deleted us off their page then inboxed us offering 4 water park passes. We paid for hotel stay birthday party package and 12 extra kids!! I told them no Heidi said she had to talk to someone above her and I never heard anything else!! Very unprofessional customer service.",1,1,0,0
"Good value hotel
We found the hotel to be quite adequate for our stay in San Diego. It was easy to access the various places we wanted to go from the hotel. Staff was pleasant and helpful. We would stay at this hotel again if we were going to San Diego.",3,4,1,1
"Great location for Universal Studios
Very comfortable and upmarket hotel. Rooms are a little bit on the dated side but very well maintained. Very comfortable King Beds and pillows.
Our room was dirty on arrival but Rory on reception was excellent and sorted it out straight away and had a porter move us to another room which was lovely.
Great view of Universal Studios from the room. Food and room service fantastic - pool quite small but nice. Staff all very nice and courteous.
Up a VERY steep hill but there is a shuttle bus. We took a taxi down to the metro to go to Hollywood. This is a lovely hotel and although it is not centrally located it was worth the journey as you truly feel like you are a millionaire living high in the Hollywood Hills - plus the beautiful lit up palm trees outside the hotel at night are stunning. 
The Sheraton's entrance ( next to Hotel ) was very poor and stark in comparison to the Hilton.",4,4,0,0
"Terrible service, bad location, modern but dirty
The service from the people at the front desk is the worst, they are rude and get mad if you call or if you have doubts or questions. Dine restaurant has the worst service, very basic buffette, brakfast not included with in the cost, waitress never attends, if you do not take the buffette they leave you without food for hours. The hotel is far away from the main streets, around there is only a walgreens and is dangerous to walk there since there are a lot of homeless people around. The cleaning service at the rooms is bad, there were big spiders in my balcony at floor 16!! Those spiders were there during all my visit that last 2 weeks!! The room was not well cleaned. On top of everything they picked up the room service of the previous night till 6:00 pm!!! Of the next day!!!! Also there was a lot of noise from the street which makes difficult to sleep",2,1,-1,1
"Room for improvement
What a pity that for a visitor from the UK, our room looked out at a brick wall and a fire escape, not a street view.
It was also very small, with one side of the double bed pushed up to the wall, so you had to clamber into it.
However the bed was really comfy, the shower hot on all but one day.
Breakfast ""Grab and Go"" was weird, I suppose they may be forming an eating area from an empty space that is a work in progress, but I don't like eating in a bedroom, the only alternative to perching on a small padded stool.
It seemed an expensive stay, but we usually holiday in Europe, so maybe my ideas of price are not correct, as we found everything in New York expensive.",3,3,0,0
"Great Location for Exploring the Gas Lamp District
This is a great hotel to use as a home base for exploring San Diego's Gas Lamp District. Plenty of fun restaurants, bars, and shops within an easy walk. The hotel has a fun Vegas feel to the lobby. The rooms are comfortable and modern. We also enjoyed Mary Jane's, one of their restaurants for breakfast.",4,4,0,0
"Some Staff Really Try- But in General, Not Good
Let's start off with I arrive, check in after a long flight, get my key and go to my room which is on the 6th floor, and the key doesn't work- neither key works. I turn around, have to drag my stuff downstairs only to be told, ""Ooops, forgot to tell you, the handle on that room goes up, not down."" Are you kidding me!!!! Go to my room again, push the handle up, and voila. But when I enter the room, the water in the toilet is running. I jiggle the handle and the water calms down-- I erroneously think. Because when I have to use the toilet and flush, the plastic handle cracks rendering the toilet unusable.
Although they had someone come up and fix it quickly, all in all the place was a bust. Needs to be updated, people need to be held accountable and there should be more of a reason to stay. The work out room, which is small, but nice looking, is a joke. The recumbent bike doesn't work, etc. I would not recommend this hotel--only if you are absolutely desperate. BTW- did I mention it overlooks a cemetery?",2,1,-1,1
"Swanky
On the downside, the shower was really uncomfortable, the room was slightly cramped, there were dogs in the hotel (not a dog lover), the pool was tiny, if you pay full price, it's super pricy. 
Regardless, this hotel is still pretty awesome! 5-6 FREE Happy Hour, Miami Vice decor feel, super helpful and friendly staff, delicious sushi in the restaurant downstairs, purple lights in the room, a rooftop pool (regardless of size). My fiancé and I had a staycation here on July 4th and walked down to the mall for fireworks. It was totally fabulous.",4,5,1,1
"Bah humbug
This place is fine for a wedding or outdoor event, but beware the rooms. Dumpy, saggy beds, mildew, dirty, haven't been renovated in some long time. One person at the front desk is dedicated to handling the various angry customers; she puts the ""in"" in ""inhospitality services."" The worst part of the vacation that I took there was that this place basically swindled me: they told me on the phone that I'd have two queen beds, but when I arrived--with my 16 year old son--they said we'd have to share a bed or pay another $50/night for the week to have a double. Since I'd maxed out my charge card, I couldn't move to another hotel. From what I was overhearing in the lobby, these sorts of bait and switch tactics weren't just used on me. I guess when a place is as run down and unfriendly and overpriced as this one, you have to trick and force people into staying. Note that most of the good reviews are for weddings, and that's because the outdoors are nice (except for the two clearly depressed, sickly looking, bedraggled seals trapped in a small pond area so that the occasional tourist can throw a piece of bread at them--very depressing part of the landscape). But if you're looking for rooms near the beach, you can do *much* better for the same or less money. And it may be more expensive than it seems, anyway, if my experience was at all representative.",1,1,0,0
"Bad service and tired rooms
We chose it because it was located in the middle of New York and it was affordable...but we did expect a little more for our money.
We arrived a couple of hours before official check in time and the receptionist said our room wasn't ready. Then upon asking her she couldn't tell us when it would be or call us when it was ready or in fact make our room a priority for cleaning as we had arrived (after a long trip from Australia and very little sleep). More so it was her overall attitude during this exchange that was sub-standard. Everything was just too much effort for her.
This initial encounter set the scene for the rest of our experience with this hotel. The only exchanges we had from staff were negative. We couldn't eat our donuts in the (empty) cafe as it was sub-let to another company and when we did eat at the cafe I had to interrupt the bartender after waiting at the bar for a significant time to take our order as she was busy playing with her phone. The lifts were very slow and there was always at least one out of order. Room service plates were also left outside rooms all day and night.
The rooms themselves were very average. No issues particuarly, just depressingly in need of refurbishment. 
Overall though we just had a very negative experience at this hotel and we couldn't wait to get to our next hotel! But given we weren't in our room much I guess it wasn't the end of the world.
New York was incredible, but I will splurge on nicer accommodation next time.",2,3,1,1
"The renovations made this a difficult visit. I wish they had made the work known to me prior to arrival.
Great location and we always stay here for our shopping trip to Chicago, BUT the work being done this year was a real disappointment. The place was a mess, the dust and noise unavoidable, and no discount offered for the trouble. I love this location but will make sure the place is finished before I book there again.",2,5,3,3
"Amazing service and attention
I went to Denver for a short weekend with my old college roommate to celebrate my birthday. We didn't mention to the hotel that it was my birthday, but the receptionist noticed it on my ID at checkin. They immediately sent us a bottle of complimentary champagne and a birthday card. 
The hotel was charming. Lush and rich decorations. The food and wine were delicious, from the continental breakfast to the guest happy hour to fresh milk and cookies at bedtime. The staff was always incredibly kind and attentive. 
There was a wedding party taking up most of the hotel that weekend, but the concierge went to great lengths to make sure we enjoyed our trip. She sat down with us each day we were there to discuss our plans and interests so that she could give us catered tips on places to visit. She even made dinner reservations for us at some great restaurants and got our name on the guest list at several bars downtown so that we never had to wait in line. In the grand finale of our great service experience at Magnolia, the concierge set us up at the Beta Nightclub for my birthday evening with complimentary VIP bottle service. It was the perfect celebration for us.
It was a fantastic trip, and it was primarily thanks to the amazing service at The Magnolia Hotel.",5,5,0,0
"You almost made it
Funny how ONE thing makes a trip a bad experience. I had a 7 am flight out on Sunday morning. I left a wakeup call for 4:30 am to make the 5:30am shuttle to the airport. I NEVER GOT THE WAKEUP CALL. I did happen to wake up in time, but I KNEW when I called the front desk that the young man was scattered -- I actually called to confirm my shuttle and my wakeup call 2 times. Both times he said he was busy and would call me back. He never did call with the confirmation. My sleep was not good that night because I was worried about it ... 
Dr. Massey",3,2,-1,1
"How can a remodel make a hotel worse?
The low quality level of remodels in the current environment is exemplified by the Grand Hyatt in New York. This is a hotel I have stayed in before and I have come to accept that with the exception of some of the more boutiqe style hotels , staying in NY means you have to compromise. 
 However for a 5 star hotel anywhere in the world I DO expect room service 24 hours - yes after midnight I dont expect the full menu but I want to see something - there is nothing at all after 11pm Secondly I dont expect to have to wait for 20 minutes to check in at 930pm at night. I also expect super fast laundry but the Grand Hyatt doesnt even do it during the weekend at all and all services are day service there is no emergency overnight - also there is no tailor which is disappointing.
 The remodel itself has put automated lights with finger touch controls that are a complete pain to work and need a lot of finessing - als there are only 2 settings , bright and soft but that applys to all the lights - there is not a muliti area control. There is an ipod dock that is okay but not that impressive and there is no dvd player
There is no minibar just an empty fridge but the worst is the bathroom remodelling
 The remodelling of the bathrooms now put - no not a walkin shower which might be nice , but an attempt at a semi rainforest shower attatcment ot the old tubs. However it is clear that whoever fitted this was less competent than I am - and i am not exagerating at all you can still see the marks where the old controls were and there are two gaping holes there as well as a broken control. Frankly the bathrooms would have been better at their old selves because at least those worked - this one came apart in my hand. The shower head was also not very effective becuase its not a proper rainforest head - it comes at a 45 degree angle through to around 10 degrees;
 Overall they should have forgotten the remodel and maybe just spruced up the fixtusres and fittings a bit even the floor upgrade looks like it will look terrible after just a couple of years.
 The staff also are not particularly helpful with housekeeping waking me up at 7am - I am sorry but i dont expect housekeeping to be cleaning rooms at 7am for a room that has not been checked out of - wether i work on wall street or main street I dont expect them to come in at that time - partly its a problem that these is no push button for do not disturb (given all the new gagetry the one USEFUL thing they could have done wasnt there)
 Location is great , but the hotel is a disaster - this put me off other Grand Hyatts elsewhere... its not the worst hotel I have stayed it but probably the worst that cost more than 300 dollars a night - compate this to any grand hyatt in asia and you will have a heart attack.",1,1,0,0
"Great location, small room
The location is great. An easy walk to the Boston Public Garden and The Pier. The old State house is right around the block. There are great places to grab cheap breakfast. The room is small but we did not have problem moving around the room with our 4 small luggage. The beds are comfortable.",4,4,0,0
"they are liars
i reserved this hotel just because free parking(shown Priceline.com)
so i made a reservation ,suit room, 3days
but when i check in, they said they can't serve free parking but discount!
and they are all rude and unkind to me and didn't tell me parking location
and internet is too slow ,so finally gave up access to internet
location...this is the only good merit for this hotel...",1,2,1,1
"Way overpriced
Recently had a conference in this hotel. I will say it is stunning inside and the rooms are lovely but...the prices are shocking. First of all - it is a super shuttle ride from either airport of $17OW and another cab ride to get downtown to anything exciting. The rooms did not have a usable fridge which is annoying and the room-provided coffee was down right horrendous. I think that ploy was to steer you downstairs where 2 cups of fancy coffee and a cookie set me back $15. Ordering 2 glasses of chardonnay on the 27th floor was a cool $40! Wow. I always know conference places are high but this was out of control. The Media bar was a nice venue, the beer flights were reasonably priced at $10. I have been struggling with loyalty between Hilton and Marriott for my United points but I am thinking Marriott is starting to win the battle. I understand profit but price gouging when there is nothing within walking distance is downright annoying.",1,3,2,2
"Stop Living in the Past
Me and the girlfriends' took a quick trip to San Anton to relax and get away. First off , don't let the name fool you. This hotel is convenient to the Riverwalk but it is not ON the riverwalk. The second thing you should know is to add at least $20.00 to the cost of your room (per night) if you decide to park a car here. $26.00 if you want to have it in a covered garage. The room was large...a plus...but old and dirty....big minus. There were so many odd things about this place that it compelled me to write about it. When we walked into our room the first day it was absolutely freezing. We searched for the thermostat and found it behind an old beat up armoire with an ancient TV inside. The shower curtain was missing hooks. The only toilet paper we had was a scant amount on the roll. Our trash didn't get emptied. The mirror in the bathroom was so high that you could only see your reflection from the forehead to your nose. One bed caved into the middle and was mushy. We had the breakfast buffet and all the food was cold. The hotel has a beautiful lobby with chandeliers and it shows off pictures of some of its famous inhabitants like John Wayne and Grace Kelly. You can tell that in its day it was a lovely place to stay. But it's TODAY they need to give attention to. One final comment...the staff we talked with was very friendly and accomodating. This hotel needs some TLC and some updating and I think it will be restored to its former glory.",2,1,-1,1
"Great location, great hotel!
We stayed for 4 nights at the beginning of September. On checking in, we were advised that our 'suite' was on the 34th floor! The reception area is really modern, the lifts could do with a little bit of attention, I did wonder if they would make it to our floor some days! The suite was good, slightly old fashioned, and the air con was from big units, which weren't quiet and had to be turned off at night. The room was cleaned everyday though, we had no complaints. 
We didn't have breakfast there, although we did get vouchers for this on checking in.
The hotel is about 7 blocks from times square, and takes about 20mins to walk there. If you want to get tickets for the open top buses, all the tours start there!
Overall, Good hotel, and great location.",4,4,0,0
"Where do I begin.....just terrible all around.
This Embassy is showing its age and management seems to have no control. We reserved a King balcony suite with pull-out couch for 3. There were no linens/pillows on the couch or in the room for the couch at all. Balcony is useless and views a parking lot. The only place for hot water was the shower. No hot water in either sink. The breakfast was nice, but the gentleman making the omelets was visibly miserable. He was literally throwing the omelets on plates, causing egg to splatter all over the place. The pool area was a disgrace. At one point, I counted 42 children under 12 years old and only 3 adults supervising. My husband and I, along with one other adult were enjoying the hot tub, until 8 little kids jumped in all at once. Kids were running and jumping constantly. It really was a safety issue too. When we left, I stopped by the front desk and mentioned my concerns. It all fell on deaf ears. The ice machine on our floor was empty for 2 straight days. We have been loyal to the Hilton chain, but this experience was just horrible.",1,1,0,0
"Disappointed but no complaints...
My boyfriend and I stayed at the Buena Vista Motor Inn recently and we were very disappointed as we were expecting more due to the images and hotel description. We know that it is considered an affordable hotel so we weren't expecting the Ritz but it we were expecting more of a lobby since they described it as ""elegant"" on their site - its basically a 1980's room.
The room had a very strong perfume smell that didn't go away throughout our stay. The toiletries were minimal and they had small thin blankets to keep you warm. There were no screens on our windows so we couldn't open them - the hotel did offer A/C (wall unit). We stayed with a ""street view"" but bushes were impeding any type of view that we had.
The staff at the lobby was fairly accommodating - very dull personality though. The sink is disconnected from the shower so when I got ready, I would ultimately wake up my boyfriend since the bathroom wasn't in a separate room.
SF is an expensive city - would I stay there again? No, I would rather save my money and look for a different option.
**Pros: Free parking, convenient location (not much to do though).",3,3,0,0
"let us down
This hotel really let us down, from the front desk to the restaurant everything let us down. First the front desk was not friendly when we called and ask how to get from the airport. The mini fridge in the room isnt really a fridge at all, it is made so that it can only be stocked with their product but it was not stocked! Went down to the front desk to get some water since our mini fridge only had one water in it they didn't have any water in the market. Everything about the hotel just consistently let us down. I would not stay here again, save yourself the money!",1,1,0,0
"Good, but room could have been better
This is our second year of attending the Detroit Jazz Festival, held every year during Labor Day weekend. We stayed at the Marriott Renaissance last year as well and it seems that we had a much better experience last year. Upon checking in this year, at 3:30 in the afternoon, we were told that the only rooms left with a king size bed were accessible rooms. I didn’t mind that the room was accessible, only that since we had made this reservation directly on the Marriott’s website back in June that this was even an issue.
Our room was surprisingly small and the furniture looked a little worn. There were dried coffee spills on the bedside table. The ironing board was one of those dinky little boards that you set up on a table. It was stained, barely padded, and pretty much useless. I’ve stayed in accessible rooms before and they had full-sized ironing boards. A big disappointment was the $12.99 per day internet fee. I mean, come on!! And for some reason, I don’t recall that fee last year.
On the plus side: the king-sized bed was fabulous – one of those divine Marriott beds made by Jamison. We slept like babies. The bathroom was well-stocked and roomy, with a walk-in shower area and seat. We had a decent view of the river and of Hart Plaza where the festival was going on. The food in the Volt Bar was very good and reasonably priced. All of the late-night jam sessions were held at the Volt Bar and the bar staff was very accommodating. Staff throughout the hotel was friendly and helpful. Valet parking was handled very well.",3,3,0,0
"better choices out there...
In New York City, if you don't give 110%, you will likely not make it. This hotel gave poor service, the rooms were small and sparsely decorated, and the bathrooms small and dingy. Typical assumed items (such as shampoo, conditioner, and a comforter for EACH bed) were not present in the room. The staff made it very difficult to check in - I included both names of our party on the reservation (knowing that the other person would be checking in before myself), yet she was forced to wait in the lobby for 2 hours. As I mentioned in the title, there are too many options out there to risk another bad experience.",2,2,0,0
"Royalton upgraded service but STILL read this!
I stayed at the Royalton again 3 nights last week. During my stays there I have seen 5 rooms. Ours and friends. NONE of them looked anything like the professional pictures. I've attached realistic photos again. This time I was able to procure a KING size bed!! The first time I asked if they had any in the hotel I was told ""No"" however, he managed to make one appear somehow!?? Maybe he thought I meant Available Kings?? IDK, I hear there are very few. We were in room 1112 the first night and bumped into each other all night. The next day they moved us to 1119 with a King bed. It was a bigger room and bathroom too. Same price. I forgot to ask for a top sheet on the bed my first night but asked housekeeping the next day. It was hard to make her understand that I needed another sheet to cover up with since the comforter is so heavy and hot. Why is this so foreign? The front desk was far more helpful and cordial this visit, however, they are STILL using children (Very young adults) to run the front desk. Can be frustrating when they mumble and talk fast. NO, I'm not THAT old!! The bar area can be very loud and crowded on certain nights. Thursday must have a special happy hour or some kind of draw for locals.?? If you go to the bar, look CAREFULLY at your bar tab. Their menu said scotch was $18. When the bill came it said $23. We had a group drinking so at $5 extra dollars a glass it got really expensive! They did the same with several of our drinks, even beer! We had to take it to the bar manager and put up a fight before he would change it to the original prices on the menu!!! Needless to say, we don't drink there anymore. And the last visit keeps us from eating there. With that said this hotel has a GREAT location!!! It's on 44th between 5th & 6th. I was steps away from luxury shopping on 5th Ave, Park Ave. and Madison Ave and if you go the other way I can get to Bryant Park in 2 blocks, 42nd st, Times Square, Rockefeller Plaza... Seriously PRIME real estate! This hotel is SO convenient to everything I love in NYC that I will likely stay here again. 
The showers are still wonderful with great water pressure but the beds and pillows are awful. Neck and Back aches for sure. OH!! The wireless internet was FREE this time!! The Bellman that brought up our luggage gave us the code and it was free and worked great the whole time! Also, they have iPads in each room for your use during your visit. It has your name on the screen when you turn it on and that's where you can find all of the hotel information such as menus and amenities... By the way, this is NOT a good hotel for children. I don't know that, during our visits, I ever saw a child.",3,2,-1,1
"Exceptional
First time in ages that I've stayed in a hotel where the service was truly faultless. lots of people remembering your name. Real smiles not plastic ones. Nice rooms. Great food and unlike many hotels not overpriced if anything it appeared under priced. Will stay again.",5,5,0,0
"not impressed.
room was okay,, but terrible customer service and management! I would prefer to stay in an average room but with great customer service. Or if you had poor customer service and complained it would be nice to receive an apology instead of harassment from management. would not stay here again and would not recommend to friends or family.",2,1,-1,1
"We chose to believe the stains on the sheets were chocolate......
So, we were suckered in by Hotwire which booked the room and then we couldnt cancel. Checking in was OK. Parking lot seemed a bit shady, but we didn't get mugged and car was not broken into so thats a bonus. Check in was OK, staff was nice. There was a huge iron burn mark on the floor. Upon inspection of the bedding, there was a huge obvious brownish reddish streaks all over the sheets. We are pretty chill, but that was a bit much for us. If you have a choice in the matter, dont stay here. There is an awesome Mexican bakery across the street which is worth noting.",1,1,0,0
"What a DUMP!
I booked this on Priceline (name your own price) well caveat emptor. The hotel itself is located in a sketchy area. The desk clerk was rude upon check in. $100 was held on my debit card for incidentals. The rooms are tiny. The maids were loudly yammering in the hall pretty much the whole time which was a problem since the walls are paper-thin. The TV was weirdly positioned as well as the entire room. Could not wait to get outta this place!!",1,1,0,0
"Good location, but kind of disappointing
I regularly stay in hotels with the Hyatt brand, and am accustomed to upscale accommodations. This particular hotel is located just a couple blocks from the action of Fisherman's Wharf, and that's great. But there were some things about it that didn't live up to expectations. First, brace yourself for overnight parking at about $50. Second, I'm sure there are some rooms with the lovely view of Coit Tower shown on their website, but that certainly wasn't our experience - a view of an inner roof and other room windows. The room was nicely sized, but looked a bit worn, with a couple (small) suspicious stains on the sofa. The room was well sound-proofed, and the beds comfortable, so we did sleep well. After a long day of driving, we were looking forward to a nice, quiet dinner in the hotel, but be aware that the hotel restaurant is a sports bar, so the fare is casual and the atmosphere noisy. It all tasted pretty good, though. So, sort of a mixed review... we had a good night's sleep and had a good dinner, but will probably look for someplace else to stay next time we're in town.",3,3,0,0
"Great location - quiet neighborhood
Stayed at the Hotel Indigo for two nights while in Manhattan. Had stayed at the Hilton Garden Inn (two doors down) in the past. Nice quiet neighborhood - my room was on 17th floor facing the street - slept like a baby! Large rooms - very comfortable beds. Great spa type shower with blue and green tile - only negative was glass wall not quite long enough so water gets on the floor. Aveda amenities, which are always nice. Front desk staff was mixed - sometimes very nice, sometimes a little snooty. Would definitely return!",4,4,0,0
"A Lot of Little Things Add Up
The hotel is quite run down. (1) The coffee pot in my room had a broken lid and leaked water as it brewed, (2) housekeeping didn't leave decaf coffee packets on days 2 & 3 of my 3-day business stay, (3) the padded seat in my room was stained (blood?), (4) noticed several cracks and water stains throughout the hotel, (5) American Grill had stained chair upholstery and waiter walked up with a dirty water pitcher (grease smeared on the side?), (6) the door staff grabbed my luggage immediately as I was leaving and put me in an unmarked town car instead of the taxi that I had called. The driver could not accept my credit card; I had to pay cash and ask for receipt. The receipt was soaking wet!
I would stay at the hotel again if I HAD to, but I hope I don't ever HAVE to. Please take some time, identify these problems and fix them. Your hotel could be a very nice experience IF you did.",3,1,-2,2
"Good Location, Horrible Smell
The second we got in the elevator we noticed a strong litter box smell. It did not get better when we got to our room. Old, stagnant air I guess. Wallpaper was stained and the smell was horrible. The hotel staff was great, the bed seemed small, and nothing (not even free wine) could make up for the smell.",2,1,-1,1
"Service
I did not recieve the room requested. A storage area was above my room over the bed which prevented us from sleeping without interruption. No food service available during midday hours except the ONE restaurant located within the hotel. There is a $10 charge for valet to get your rental vehicle and a $70 per night parking fee.",2,2,0,0
"Great value
Perfectly located downtown; Large room with two queen beds and very nice linens; Immediate service replacing a defective coffee maker, or answering other questions; AND ONLY $85 per night!!! I will definitely return when visiting family in Denver.",5,5,0,0
"Poor Quality
I can't believe this hotel bears th W name. From the moment we checked in, the experience was terrible. We were given a handicapped room (I'm 6'4""). Despite handicap stickers throughout the room and low counters and toilet, I was told by the staff that it was not a handicapped room. They refused to give us another room. The sink was clogged and no one came to fix it. The concierge was not very helpful. We were unable to call the front desk or concierge during our stay because the number was constantly busy, so we had to physically go down to the lobby. The location is the only positive about this hotel. There are other nicer hotels in the same location that I would stay rather than this trap.",1,2,1,1
"Good but could be better
The new tv's are a great improvement, it's a shame they didn't do more with the refurb. A top hotel deserves more that a curtain across a cupboard in place of a wardrobe and the safe is mounted on the floor with the door opening towards you so you have to get down on hands and knees ad crawl into the cupboard to get at it (coupled with an internal light that stays on for 5 seconds - I timed it). The room was lovely and clean and a great sized tub in the bathroom with nice quality toiletries. I used the gym twice a day and it's a shame that there is a charge even if it is only $10 for the day. Overall a good hotel and well placed geographically.",4,4,0,0
"Hotel does not met Hilton standards
Staff is rude, I tried to change my departure date due to the location being to far away from where I was working. Took 2 of them to do it and when I checked out in the morning, it wasn't done. Luckly I got the night managers name so that it was only a small hassel in the morning. Rooms are old and dated, it needs a refresh not just the name changed to Double tree. Ill be in Houston later this week and will pass on staying here again.",3,1,-2,2
"Friendly staff, good value
I've stayed at this hotel on several occasions and have found it to be an affordable option with a convenient location to Hollywood. In fact, you're just a 2-minute walk from the Hollywood & Highland/Kodak Theater complex on Hollywood Blvd.
The beds here are comfortable and the rooms are large, especially for the price you're paying. They have a computer in the lobby for guests to use at no additional charge, free parking on the north side of the building, and they serve muffins and croissants with juice in the morning which is also complementary.
The front desk staff are very friendly and aim to please. The building is somewhat older but is nicely maintained and very clean. I would definitely recommend this hotel, particularly if you plan to see and do things in the Hollywood area.",4,4,0,0
"Pleasant surprise
I thought at the price this place would be a dump, but it was lovely! Room was clean and well-appointed, bed and pillows were amazingly comfortable, staff was warm and friendly. Location was perfect for my purposes. Good breakfast in their restaurant. I look forward to staying there again.",4,5,1,1
"Good hotel
I had a good stay here for business. Staff is friendly and helpful. The hotel has a good location and offered a spacious suite, clean and nice. Reasonable price.",4,4,0,0
"Room was spotless
We booked an upgraded room for the night of a wedding. The room was indeed spotless but I can't recommend the hotel. Problems: PAPER thin walls (as in hearing someone cough quietly); very loud street noises despite being on the 23rd floor; very dated and slightly shabby hallways and public areas; ice cold eggs at the Club Level lounge during breakfast. OK...we had a good price for the room but there are many, many hotel rooms in Baltimore that surely will make guests feel ""special.""",3,2,-1,1
"DO NOT STAY AT THIS HOTEL
This is without a doubt, the worst hotel I have ever stayed at. The rooms were old, dingy, and had been smoked in. Service was non-existant. 
The room was not ready when we arrived (3:30 PM) as promised, and they were WAY over priced ($100+) 
Do NOT stay here.",1,1,0,0
"Deceiving website
Hotel staff were courteous and relatively helpful. Beds were comfortable. Located literally 1/2 block from the Muni/BART stop (Civic Center). However, the hotel website makes it look much more swanky than it is. It is run down, walls are thin as paper, dark and musty, and although the location is convenient to public transportation, this area of San Fran is known as the ""junkie/addict"" hangout, and it is not recommended or comfortable to walk here at night or venture more than a block from the hotel. Hotwire rates this as a 3 1/2 star hotel, comparable to Marriott or Hyatt. I think that is very generous.",3,4,1,1
"Excellent Location, Slightly Overpriced for the Amenities
This hotel is located in a perfect spot with quick access to the Red Line. I was shocked to find they didn't have flat screen tvs in the rooms, the valet parking next door was slow and tried to overcharge me when I went to leave. Late night front desk staff were less than accomodating. I am undecided on whether I would stay here again or not.",3,5,2,2
"Baldwin Hotel San Francisco - Ghetto Paradise
If you want a place to leave your luggage, this is the place for you. If you need a place to pass out after a party, this is the place for you. If you actually need sleep at night - GO ELSEWHERE! Sorry but every other review must have been written by someone whoes only experience was their parent's home.
Small clean rooms and ABSOLUTELY NOTHING MORE. Expect to hear street musicians until 10 PM, tour buses till 12 PM, garbage trucks at 1:00 AM, recycling trucks at 2:00 AM, drunks screaming until 3 AM followed by delivery trucks and construction at 5 AM. No A/C and no central heat - either try to sleep in a hot/cold room or suffer the above. I will never stay here again.",1,1,0,0
"Dingy and not super clean
I didn't expect much from a Super8 right by the main road but the rooms were very dingy and felt a bit clammy and not very clean. Despite being non-smoking rooms they smelled of smoke.
Breakfast selection was very minimal with egg from cartons and generally not much choice - but again wasn't expecting much. 
Very pricey as we had to book at short notice due to another hotel cancellation.",2,3,1,1
"Wonderful celebratory stay
We travel 10 miles to stay at the Hotel Monaco for one night to celebrate my young daughter's birthday. Through a few web searches for kid friendly hotels I found the Hotel Monaco. Upon check-in my daughter was greeted with ""happy birthday,"" which made her feel special. We ""borrowed"" a goldfish for the night and the kids loved it. They also loved the big windows looking towards 16th Street Mall and the giraffe robes. It is close to several restaurants and the pedestrian mall where there is a lot of activity and things to see. Even though we were not far from home it felt like a short vacation.",5,5,0,0
"Night desk bad service
I booked my room thrue expedia.com which I PREPAID for a double bed room for the entire weekend, we were 2 couples going. My reservation was also guarantee for late arrival. When I checked in the hotel about midnight the front desk guy tells me that they have no double beds available, that since we used a third party that it was NOT a guaranteed :( ( wish i would of known that before) they can offered a king bed wt a sofa bed. I said that was fine but as he talked to somene else he comes to tell me that NO, he can only give a king bed wt a roll bed that they just put in the middle of the room, and we had to put it down and put the sheets and everything. We were really tired of the drive and to come and have to deal with all of this was just not good for us at all.This is the first time at a hotel were we have to fix our own bed after we had reserved a double bed room. We were not even offer to get help with our baggage. I was really upset that friday night, front desk was no help at all. Thank God saturday morning front desk staff was much more help and very friendly. They changed us to the 2 bed room about 10 am. After that our stay there at the Marriot was great! I just wished the night desk people would of being a little more nice, like the morning staff. I was dissapointed that there was no mini frigde or microwave in the rooms. Did have a great view and the lobby was very clean and neat. The bed was confortable , just wished we would of have our own.",3,2,-1,1
"Served its purpose, no major problems
We stayed here the end of May, and we were concerned about some reviews. We travelled with 2 other couples who each stayed on different floors. My boyfriend and I were originally put on the 7th floor, where the carpet smelled throughout the hall. It was a small room, but New York standards. As long as I don't find bugs, im pretty easy to please. My boyfriend however was not happy, found a few stains and such, so we got our room changed to the 17 floor. A lot better. The hotel is from 1919, so our room must of been a suite or something back in the day because it was huge! Even had a doorbell. Our other friends couldn't even get over the size compared to their rooms. No bugs (bed or cockroach) or mice like some reviews said. If your not happy with your room, just ask to be changed and you shouldn't have any issues! One couple with us was on the 9th floor and their only complaint was their shower was like a pressure washer. The 2nd couple had a room on the 12th floor and it was updated, nice, and cozy feeling. Even had a window view of the Empire State building. I recommend to anyone staying here that when you check in, ask for availability on the 10TH, 11TH, OR 12TH FLOORS!!! These floors are the only ones renovated! the 12th floor even has its own room for breakfast and internet. The rooms are a bit outdated, but nothing to be concerned with as long as everything works. An employee at the hotel told us that this hotel is being closed or torn down in August 2012 whether this is true or not it would explain why lack of upkeep. The check in line was usually long, but its New York, and like everywhere you go, the lines are long! Mostly only seemed busy in the mornings and late evenings, but I didnt exactly spend a lot of time in the hotel lobby. There is a few restaurants attached to the hotel for people who just want something close. A charley's fast-food with the most delicious philly cheese steak sandwiches if you just want something fast to take back to your room to eat! Penn station is directly across the street which is great for subway users. And there is lots of food options in the station like Taco Bell, pizza hut, kfc etc again for eating close to the hotel. I don't like that people can smoke in the hotel rooms. One night I could smell it coming in under my door but it only lasted an hour. And pancake pillows! So flat I folded mine in half to sleep on. Anyways, we got a good price on Expedia (flight and hotel) and I'm glad we stayed here. About a 10-15 minute walk to Time Square and FYI, one of the souvenir shops on the same street next to the hotel was some of the better prices we found.",3,2,-1,1
"AWESOME location. BAD room. BAD service
booked a room here for 3 nights (renovated broadway classic). the room is VERY SMALL!!! not to mention they still have a room smaller than this??? a petite room?? really?? my room probably only 3m x 3m.. literally... its like a cage. i dont know how petite is the petite room.
staff at the check in is very rude. putting a hand up and a finger to shut me up. really?? 
the concierge also not well trained.. very rude, giving me map of nyc and talking on the phone. what the hell is that all about?
when i arrive in the tiny little weird room.. the TV was off, and the safety box have no battery.. 
i went downstairs to eat at 6.70pm , and tell the front desk to fix the TV. i came back 11.30pm. they still havent fixed it. im pretty pissed. call again for service. finally came..
and also.. need to fix alot of doors and walls..so dirty and old looking. the hallway... please fix those walls and carpet so it look more clean/modern.. or however u wanna say it.",1,1,0,0
"Great location but old and worn down
The location of this hotel is great but if you're in DC for business this one is a loser. The internet was constantly out while we were there and made it difficult to do any work. The guest amenities - shampoo and conditioner - were disgusting. The room was worn down and there were stains on the carpet and the couch. This is more a Motel 6 than a 3 or 4 star hotel. Also they did a fire drill at 7pm at night and were super rude to guests!!!!",2,2,0,0
"Terrible - elevator noise in rooms is unbearable
I checked in at this Westin because of the proximity to my office but was unable to sleep because of the elevator noise. Apparently the hotel knows about this issue, hasn't fixed it and still charges over $350 a night for a room who's basic purpose is unusable (sleeping) Westin and Starwood should be ashamed of themselves",1,1,0,0
"Hospitality & Great Location
Hotel is approximately a 10-minute drive from the Rental Car location and easy access on/off the Beltway. Suggest staying here if you have a mode of transportation as there are no restaurants close (4/5 minute drive to a McDonalds or Sonic or BKing) and you will need to drive there. If you are flying in and do not plan to get a rental car, then recommend staying at either the new Hampton Inn & Suites or Hitlon Garden Inn which are closer to a few more restaurants (walking distance) and you get the same service. Now about the hotel:
Standard Homewood Suites w/comfortable rooms, good high-speed wi/fi and a gym with 3 cardio machines, one bench and a set of dumbbells that go up to 50-lbs. Plenty of room to workout in. A small but very nice pool and hot-tub (both outside).
The front desk staff is spectacular -- frindly and accomodating; the Mon/Thurs social has a good selection (baked potatoes, chili & salad) the night I was there. The H/S works hard to keep the hotel in great shape and it is obvious that the Mgt cares about ensuring the accomodations are up-to-par w/Hilton standards. Only downside is it is isolated, and w/o a car you are stranded to find a place to eat or get to a CVS/grocery store.
Would I stay again -- yes, if I have a car. The staff and peaceful comfort, at a good price made for an enjoyable stay. If without a car, I would look to stay at the Hampton Inn & Suites which looks new and is right next to the airport and restaurants within walking distance.",4,4,0,0
"Amazing location, good service.
The location is ideal for first time tourists who want to be close to time square with all the iconic locations within comfortable walking distance. The hotel was very clean with polite and helpful service. Noise from the road was the only slight negative when staying at the front of the hotel.",4,4,0,0
"Disappointed!
We had our family reunion at this hotel in the middle of July. We stayed in a ""suite"", and paid a lower rate because of our family reunion coordinator got us a ""group discount"".. For where the hotel is located (not on the Riverwalk-- although it is close by), and the fact that it is a average hotel, I thought the ""discounted rate"" was too expensive! No way would I ever pay the ""regular rate"" to stay there. There are NICER hotels on the Riverwalk for the same cost or less!
Anyway, I will start with the good:
1. The room was clean when we first arrived.
2. There were two staff members that I had interactions with that were very kind and helpful.
Unfortunately, That's pretty much all I can say that was good about my stay.
The bad:
1. Most of the front desk staff was unpleasant. Wasn't greeted with a smile at anytime I went to the front desk.
2. Bad communication. I asked for ""late check-out"" the day before we were supposed to check out. Normal check-out is at noon. Late check-out is a 1pm. It was approved. The day we were to check-out, a man with a clipboard that was staff at the hotel came banging on our door at 12:01pm. I answered it and he asked why we had not checked out yet as check-out was a noon. I told him I asked for late check out and it had been approved. He just said ""oh"" and turned around walked out. No apology or anything.
3. I will NEVER stay at another hotel that allows pets. I like animals don't get me wrong, but for the price and having to dodge dog poop inside and outside of the hotel was totally disgusting.
4. Because the hotel says ""Convention Center"" in the name, I thought it was connected or close to the convention center. Um... no... it is not. Not even close enough to walk to. So that is just false advertising.
5. We were there for 4 nights & 5 days and our room was not fully cleaned after we arrived. The bed was made and we were given new towels, but that's about it. The trash wasn't emptied for 3 days & I had to ask specifically for that to occur.
I could go on, but I'd rather not write a book. Don't stay here. If you are going to San Antonio, stay in a better hotel ON the Riverwalk for the same price!!!!",1,3,2,2
"Ulta Modern
The hotel was lovely but you have to like ""Italian"" modern. There is free coffee and tea in the morning, free wine in the late afternoon, and, for Kimpton members, a $10/stay credit to use on the in-room minibar. Service was extremely friendly, courteous and prompt. The complimentary robes and umbrella to use during my stay came in handy. The restaurant in the hotel was excellent but there were also several other excellent restaurants within walking distance. For me, the location was great - 2 blocks to my business location. I would definitely stay here again.",4,5,1,1
"Great Airport Hotel
Stayed for two nights this past weekend. This Hilton is very well maintained, spacious rooms and really, really quiet! Could hear nothing from outside even though I could see planes coming and going from their gates. The hotel shuttle will take you to the nearby Metro station, and pick you up there if you call. Convenient way to get in to the City. Had an order of chicken wings and two drinks, a little pricy at $39 with tip, but tasty. Breakfast buffet was ok, but no omelet station and the scrambled eggs were powdered eggs I believe. I have ordered from the breakfast menu here before and the food is good, Overall, an enjoyable stay. Connected to airport, closest to Delta terminal.",5,4,-1,1
"Not the best.....
I've been to NYC many times and know it can be small and expensive. But this place is very small, we have the one room w/bunk, there is no door on the bathroom. Also, it's on 10th ave, which is a little out of the way, 2 avenue (longer blocks) from the subway. Service isn't the best either, some people are very nice, others seem to have an attitude. Nobody would clean our room either till I called, granted we'd wake up a little late, 10ish, but hey, we're on vacation and they never came back to clean it later in the day when we were gone. 
Would not recommend it....",2,4,2,2
"Nice Location1
We had an awesome rate through Hotwire ($85 including taxes) but when we checked in found out the hotel was sold out so our request for a king bed couldn't be accommodated - however - the double room was fine. The check-in was smooth and quick and the room was clean, although the bathroom floor had some mold in the grout that was visible while using the facilities. Not a huge amount, but enough to be seen. The pool and hot tub were clean and well stocked with towels. The workout center was large with more equipment than I have experienced in many other hotels this size - it was a pleasant surprise! The hallway to the room could use vacuuming and was the only part of the stay that seemed less than expected. The location was wonderful - walking distance from all the activities downtown Indianapolis!!",4,4,0,0
"High parking costs
The hotel is very attractive, the staff friendly, and the amenities good. However, ""valet"" parking is very expensive - $26/day and for that attendant simply parks your car 50' from the hotel entrance, it's not like you're getting any kind of service from it. You can walk a few feet to your car during your stay if you want to get something. The $26 is just a parking fee, and it my case, demolished all the savings I got from booking through Priceline. Also they refused to waive this *parking fee* claiming that the valet service was ""outsourced"" therefore they couldn't.
The location can't be beat, right on the 16th St. mall. In-room internet access is free and your room comes with a coffee maker, refrigerator, and microwave. Rooms are small but attractive - definitely have the ""3-star look"" to them. I would definitely stay at this hotel again IF I could find less-expensive parking.",4,4,0,0
"Don't stay here...
the dormitory is facing the street, extremely noisy. 
No community feel at all. the front desk staff was not very helpful or knowledgeable about local tours...
the location is fine. 5 block from convention center. the price is low. well...but I am not going to stay here anymore!!!!!",1,1,0,0
"Good location, Small but decent room,
Room was small even for NYC standards. Stay away from any room by the elevators (room 710). I heard the whizzing of the elevator all night. Check-in staff were nice. Lobby was amazing. Expensive for what you get compared to other NYC hotels I have stayed at. You cannot turn on the shower without getting in it and getting wet.",3,2,-1,1
"Very friendly staff
We stayed two days with the whole family there. Rooms are big, nice and clean. The pool is not big, but good for nice swim.
The people at the reception are very nice, friendly all the time.
Kopal served us coffee from the rich breakfat buffet and asked whether she could do anything more fur us.. And they even had fresh pancakes from a pancake maker.",5,4,-1,1
"Not the greates
This place def needs renovations bad, love having a kitchenett in the room
Other than that I don't like it here. There's only 1 room here with a tub,
I am disabled and asked for acomidations and they refused.
When a guest offered me there room that has the tub they told them
They wouldn't allow either if us to change roooms",2,1,-1,1
"Ok Hotel
Run of the mill hotel that is in need of a majpr faceflift. Set up is a bit weird. Rooms are updated but flow of hotel leave a bit to be desired. Has the feel of an airport as opposed to a hlet where you want to hand out and relax.",3,3,0,0
"Great Location, Bad Coffee
Stayed here for 2 nights and the location was perfect. Within walking distance of downtown, the Space Needle, and Pike's Market. On-site parking was nice, but pricey at $24.50 per day. Liked that it was on Lake Union and restaurants were within a 5-10 minute walk. Our room was very clean, maybe even perfectly clean. We were disappointed with the in-room coffee, given that we're in Seattle. We had great martinis at the hotel bar. Great variety for breakfast, just a little over priced with terrible coffee. The coffee served until 10am in the lobby was slightly better.",4,4,0,0
"Very nice hotel
The Embassy Suites is high-rise hotel adjacent to the Hilton Hotel. The hotel does NOT have a free parking area beside the hotel; however you can pay for it at a rate of $15; they also offer valet parking. This hotel is 100% Non-Smoking Hotel with an outdoor Pool, indoor Spa and 24 Hour Fitness Center. They had a very nice breakfast that was free on the 2nd floor; they also had free drinks between 5 and 7:30 PM in the same area.",5,4,-1,1
"Steven King Woudnt Even Write About This Hotel
I arrived with two coworkers at 1:30 pm after driving in from Dallas. The front desk woman was very short with her questions and answers. She nnformed us that our two rooms were not ready. When asked an approximate time she said everyone else was at lunch so she had no idea. We had brought in all our luggage (including computer bags) and she offered to have them store them for us. We agreed and she told us to leave them to the side of the front desk - where even if she noticed someone stealing them, she could have done nothing. I waited next to our bags for 30 minutes before she finally came over and moved them into a closet four feet away.
We decided to wait in the restaurant. The food was terrible. Not becaus of being over or undercooked, it was just disgusting. For three people we spent $57 for what tasted like $12 food. 
We finally got our rooms by 3 pm and the directions to get to our building were cryptic at best. The overall smell in buildings 2 & 3 was like mildew mixed with urine and death. Not one door closed securely. Screws from the chain lock to my balcony were on the floor. The carpets (in the room and the hallways) looked as though they had never met a vacuum cleaner. Even though I set the thermostat to 66 it felt closer to 80, even after running for over 24 hours. The ""elevator"" was a claustrophobic death trap that rattled and sounded like it was about to collapse. 
Then the freaky stuff...
While on my balcony I noticed from the corner of my eye that there was something on the wooden partition between the other balconies: small, child-like, blood red hand prints. Not just one set, but several. They also appeared to be in the opposite side (when I asked my coworkers to check). I took a picture and showed many people the following day. Each person who saw them gasped. It was shocking! Nothing in that area or around that area is painted red or appeared to have been repainted from red.. . And to add to that my coworker had a blood red stain on her bed sheets. Talk about creepy... 
The second day I ran into another person who was attending the trade show I was and we exchanged pleasantries. Once at the show she asked me to come over and talk with her. She asked is I noticed anything odd about the hotel, and then showed me a picture of what she believes to be a blood smear located on the wall next to her bathroom. A few other people mentioned that they cut their stay short because of the creepy atmosphere and rudeness of the staff. 
Honestly, I would not choose to stay here ever again. I have stayed in many terrible hotels in the past but this one beats them all.",1,1,0,0
"Really?
Right, good bits first - the location is perfect for Uni Studios and Hollywood. I have spent over a day considering my input to this site re this hotel, here goes - this s the worst Hilton I have ever stayed. They charge you $20 a day and the car park is empty more often then not. A disabled guy that I spoke had to get the LAPD to speak to the hotel to get them to drop parking charges for him! Without boring you all too much with the details, the attitude of the management to my complaints was v poor in the extreme, the manager that I spoke to, Mr D, was so so supercilious and condesending, a real credit to Hilton......after a 20 min conversation re my view of his hotels shortcomings, his response was ' my staff tell me you do not have a car in the lot so why are you complaining?'. What an outraegous attack on my integrity and honesty that I would have dared to criticise their policy whilst not paying for their, ridiculous, prices. This hotel benefits from a huge acclaim for their buffet, at $56 a head you can see why they target these people at the , obvious, expense of their run of the mill customers. All in all, apart from the location, absolutely nothing to be said for this hotel.",2,1,-1,1
"Okay hotel, but don't book room 618
Our stay in this hotel ended up being okay, the location is fine, handy for transport and sightseeing, free computer access and helpful staff. Unfortunately though on arrival we were originally told we were in room 618 and on arriving in the room couldn't quite believe what we were seeing. We had expect a quirky, boutique hotel room, and were faced with what looked like a student bedsit. The bed was a fold up sofa bed (which had a tear in one of the arms), the sheets were marked, the window didn't lock, the wardroom door was broken and the towel rail in the bathroom was hanging off the wall (to name a few faults). We were initially told that there were no spare rooms, luckily we had booked this trip through a travel agent, and after they had been in touch, we were finally moved rooms the next day, and received an apology from the manager. The next room, was like it was in a different hotel, and was exactly what we had expected. I would stay in this hotel again if I was travelling on a budget, I would just be extremely selective about the room that I booked.",2,2,0,0
"Dirty, Dirty, Dirty!
We moved rooms twice if that tells you anything! First room was penetrated with cigarette smoke (it was non-smoking). Moved to second room, musty but tolerable. Lots of dirt and lent piled up in the corners/ doors. Bedspreads were stained! It was so late at night when we got there we decided to just sleep in our clothes and call it good! Breakfast was good!",1,1,0,0
"Flea bag Hotel, stay away!!!
Despite the wonderful location and the cheap price, this hotel has fleas! I personally have been bitten alive in the stingy and old bed. The hotel smells funny, with crazy detergent they use. I would not recommend staying here, unless you don't mind bringing fleas back home.",1,1,0,0
"Excellent Hotel
This is my favorite hotel anywhere. The people are friendly and go out of their way to help you. Especially Erika at the front desk. She always fixes any problems or issues I have with my reservation. The rooms are large and very neat and clean. I wouldn't stay anywhere else in NYC!",5,5,0,0
"I'm not ready for a close-up Mr. DeMille!
Unfortunately this was the host hotel for our show at the LA Convention Center. I do hope to change that for next year and find a more worthy alternative.
What can one possibly say about the historic Biltmore Hotel without sounding like you are insulting your disheveled grandmother after too many martini’s. While it may indeed have the finest lobby of any downtown Los Angeles hotel, there is simply a complete lack of attention to the details that would make this place really great. I felt like I was in a bad B-Movie the entire weekend, often wondering if the Black Dahlia's limbs would actually appear floating in the pool. 
Although the fitness equipment is great and the pool refreshing the showers are filthy. The entire area needs a good scrubbing preferably with a commercial cleaner that will remove all the tinea pedis lurking in every crevice. Bring your sandals if you plan on using these facilities. The same goes for the co-ed steam room where the smell of mold and decomposing rubber mats while knock you out before the steam.
My room was extremely dusty particularly along the wall moldings, under the bed and behind all the furniture. Moving the flat screen TV slightly to the left (to make room for my computer) revealed numerous empty sugar packets, used plastic coffee stirrers and splatters of weeks old artificial creamer. Similar artifacts from previous inhabitants were found behind the bathroom door. A used Q-Tip, tampon wrapper, beer bottle cap and a false eyelash clinging to the tile. (I am not kidding!) Clearly signs of a murder mystery that I needed to head down to the bar to investigate. 
While sipping on my $18 Negroni I secretly scanned the room with one eye for an aging starlet missing an eyelash. When my $15 Sliders arrived I sat shocked at the silver dollar sized pieces of dry beef on a bland bun rather confused by the author of the eloquent description on the menu. The Tacos were equally dreadful making me wonder wether the Food Truck parked on Pershing Square was actually servicing the hotel. My suspicions were put to rest after dining at the truck the next day. The food was fantastic making the Biltmore Bar food seem like nothing more than an expensive Denny's.
The following night I had no choice but to meet clients in the bar again. I decided to give the place another chance. Service is pretty nonexistent to say the least so expect to wait about 1/2 an hour to order and another 1/2 an hour to get your cocktail. I went to the bar to get a round of drinks and this really pissed off the confused server. I did end up sending back 2 dishes that were cold, politely maintaining my patience in the company of potential future clients. A few hours later I paid the bill and retired to my room.
The phone rang about 15 minutes later and the waiter from the bar began ranting about me not paying my bill. Clearly he was not aware that I closed out my check with the bartender. Somehow a second bill surfaced with the items I had sent back. I was getting nowhere so I hung up the phone and explained they could charge it to my room. 5 minutes later there was a loud knock on my door. 2 Hotel Managers stood there with the mystery bill in hand questioning me about what happened and why I skipped out on the bill. It was almost 1:00 in the morning. 
I spent the next 30 minutes in my skivvies standing in the hall and lecturing the managers on hospitality basics 101. I had never been so blatantly accused of intentionally ripping off a hotel and was clearly frustrated at that point. They finally apologized, thanked me for the feedback and offered me a free cocktail the next day. Huh? A free cocktail? I promptly cancelled the next 2 nights of my stay, checked out the following morning and walked across the street to Hilton Checkers. A far superior choice.
Do visit the Millennium Biltmore Hotel when staying in downtown LA as it is a remarkable trip down Old Hollywood memory lane. Dress up like your favorite Silent Film Star and wander the halls looking for Mr. DeMille. Perhaps if you sip on enough Martini's you might actually see the woman with the missing eyelash or the Black Dahlia herself.",2,2,0,0
"Can't wait to return
This hotel was more than I expected. The staff were friendly, the room was comfortable and the breakfast was awesome. The hallways look like you're walking right into Hollywood or Beverly Hills. Can't wait to return when we'll have more time to enjoy more of the hotel amenities. This will be the hotel I'll choose for our anniversary weekend.",5,5,0,0
"Good Parking package but pickup from airport was a problem
We used Radisson LAX hotel for an overnight stay before leaving for Tahiti the next afternoon. We booked a hotel package that included an overnight stay and 14 days parking for about $260. This is a good value with valet parking. Location is very close to LAX. Rooms are nice. The area lacks restaurants within walking distance unless you walk up Sepulveda Blvd. On the day of our flight we had good service with the van transportation provided by Renaissance; however,the return service was lacking. We arrived back to LAX at the international terminal and went to the area that hotel shuttles pick up. Before I left Radisson I asked about frequency and I was told about 15 minutes between shuttles. We waited 45 minutes and no shuttle from Radisson. I then decided to call the front desk and my cell phone was dead. We were tired and decided to hire a taxi to take us to hotel. We could have walked as the hotel is close, but we were not in the mood. This cost about $15 with tip. I just went to valet and picked up our car and got out as fast as possible. Did not complain since that would have taken more time. I would use them again re cost of package and location but I would make sure my cell phone is charged and call after 15 minutes if there is no pick up at airport.",3,4,1,1
"Railroad Tracks, really?
The price was right, but I should have known there was a catch. Our window was 10 yards away from an active railroad line. Every 2 hours trains went by. And the air conditioner was loud. If you can sleep through the noise, it is a clean property with free full breakfast. Lots of other options in the area if you can't.",2,2,0,0
"Welcome to Hollywood!
We stayed for two nights and had no complaints. The staff, service, rooms, free breakfast, and location were all super. Knowing how spread out the LA area is, it was a nice surprise to be able to find a clean and reasonable place that was close and within walking distance to the many Hollywood highlights seen regularly on TV. I would not hesitate to return to this hotel if I go back to the area.",4,5,1,1
"Not worth the money paid , service was terrible
I have been planning my 3 week trip tp America for over a year and as my other half loves hard rock I decided to treat my other half with a 2 night stay at hard rock San Diego to end off our trip. This was the hotel we were excited about our whole trip and we were visiting LA, Vegas, Pheonix and Palm Springs also..... However it did not live up to our expectations. We firstly called up to make the reservations which cost over £60 just for the phone call but we we booked a king suit, with pool view and they asked us what music we wanting when entering the room.... When we checked in I firstly was not impressed with the valet only car park at nearly $40 a day. I had already paid alot for the stay and this was an extra $80 I could do without. When we got to our room, we were dissapointed it was much smaller than we had expected, with no seperate bathroom and definately not a pool view but that of a multistory car park and busy road. There was no music playing and there the tv wouldnt work to get up any music.
We had also got tickets to intervention with our stay and when we went to pick our tickets up from the concierge we were basically laughed at for going as a couple. The party was good but you can not sit down anywhere at all without paying over $400 for tale service. The pool is the smallest pool i have ever seen and there were so many people in it we couldnt get near it.
the next morning we were woken up extremely early by the noise outside our window, sirens, cars, horns form the trooley(tram) that was very close by and people shouting. my other half was also woken up throughout the night by drunken behaviour from other hotel goers and locals. The next day we left the hotel room about 11am and when we returns at 5pm the room was as we left it no maid service had happened.
That evening we went for a meal, not in the hotel there are many nicer cheaper restaurants right on the waters edge. ~When we returned we wanted to watch a film, we found we had to pay to do so, so when we eventually got the normal tv working just had to watch that. the mini bar in the room is ridiculously overpriced and that is a understatement. DO NOT USE IT!!!!
We have rude, grumpy service off all staff form the receptionist to the concierge to security to the valet parking guys. When we checke dout we were not asked how our stay was and not one offered to carry our bags etc. this was by far the worst place we stayed in the US and definately the worst service I recieved. We were expecting and offered VIP service when we booked but recieved nothing like this.
My suggestion is do not stay here it is not value for money. but san diego is amazing and will definately be visiting again, just not in this hotel! I have email my complaint to the VIP services guy who emailed me after my stay and also fille dout the questionnaire of what i though about my stay.... i didnt get any apologies or replies. so seems they just do not care. they give hard rock a bad name!!!!!",1,1,0,0
"An unexpected treat
This is an 'airport' hotel, located a stone's throw from the terminal. I was expecting something very average but was pleasantly surprised by the facilities, service and food. We had a room facing the airport but were never disturbed by the planes.
Pros:
Nice pool in the atrium. Lots of families used it.
Cozy yet spacious lobby and bar with a central fire place
Very good gym with free weights to 50lbs and lots of cardio machines
Better than average restaurant
Clean room and very comfortable bed
Cons:
The bathroom was showing it's age a little
Also, I personally like a ceiling exhaust fan in a bathroom which these didn't have
Atrium rooms could get a little noisy
The parking in the hotel lot can get full quickly
The cons are really quibbles. For this style of hotel, it exceeded my expectations. The location is also convenient to gas stations and some decent restaurants, especially Mango if you like Thai food.",4,4,0,0
"Location is the best asset
I have stayed at this hotel two times, but won't likely choose it again. It has an excellent price for a hotel so close to Times Square and Broadway, but you get what you pay for...
Perks:
Price
Hotel staff are friendly and helpfull
Downside:
Showers never get fully hot and the water pressure is so low that I had to wash my hair in the running water of the bath
Bathroom is VERY small with no sink/counter space for anything
Room doesn't feel very clean, although it probably is, it's an older hotel so you don't feel clean.",2,3,1,1
"Great little historic hotel in San Jose
Was stuck in San Jose due to my home airport closing due to a snowstorm and moved to the SJ Four Points after my flight was cancelled, and am happy I did so. Room was clean, very good sized and comfortable. Location is great, walked down the street to a great dinner, and had a good breakfast at the hotel the next morning. 
While in SJ I normally stay at the big hotel literally next door that's showing it's age a bit, well, I'm glad I've found another great option in town.",5,4,-1,1
"Double Check Your Bill!
I stayed at the JW Marriott on 12/11/12 and was glad I read the reviews beforehand so I knew to ask what a $16.13 charge for LANDRYNT was. When I noticed this at 6am and called the front desk, they told me this code was for laundry services (which I did not use). I was told the charge would be removed, but there was no apology for the error. I requested a corrected folio be sent to my room, but it was never delivered. When I checked out at 8:15am, the charge was still on the folio. Incorrect billing appears to be a common practice for this hotel. There was an extra bottle of lotion on my bathroom floor (room not cleaned well). On the positive side, my wake up call was on time and the shower was hot. However, the soap size is too large for the shower soap holder. The carpet on the 3rd floor hallway was trashy. Hotel is not worthy of the JW name.",1,2,1,1
"Beautiful Eco-friendly Hotel. Great Location. Nice Staff.
The Orchard Garden Hotel is a beautiful hotel set in one of the most convenient San Francisco locations. I was able to walk everywhere; the the Ferry Building on the Embarcadero, the BART, Union Square, the Mission, and even Fisherman's Wharf and the Marina. Comfortable guestrooms. Loved the fact that all lights, air, etc. is powered off when I leave the room. So ""green."" Had a nice view of outside from my room. Staff was very helpful and friendly. Extremely pleasant experience. I would stay here again for sure. I would like to see more vegan items on their menu, but their restaurant does include almost all local and organic items, so that is wonderful!",5,5,0,0
"Lake Union Environs
Nice location on the lake and not too far from downtown. Lots of seafood restaurants nearby. Close to Trolley stop to get you to downtown and connections to Light Rail. Bus line on Westlake avenue connects to bus system.
Some external noise from nearby seaplanes and obnoxious autos but no construction noise. $50 taxi from airport and $15-20 taxi to downtown (bumper-tobumper during 5pm rush hour).
Large, open, non-smoking lobby with sofas away from her/lounge obnoxious TV with sports audio. Happy-hour 5-7 pm with $4 pints, but only three taps and one exhausted and not refilled for multiple days (worthless excuses provided). Faux fireplace offers cozy place for meetings/discussions without loud music. Reasonable free WiFi.
Three elevators with good speed. 7th floor (top) with minimal traffic noise.Comfortable King bed and semi-soft pillows. Pull-out writing desk with hard-wired Internet (2.5Mbps up/down speed). Flat-screen TV with A/V inputs and standard cable channels (no pay movies). Dresser with ample drawers and mini-fridge (unstocked). Functional temperature control. Double-layer drapes. Bathroom with combo bath-shower. Low-flow fixtures but descent hot water. Reasonable white cotton towels. Closet with iron and board but no safe. Good light and space to read.
Ground floor indoor pool. Computer center with two PCs and two printers. Slow but functional.
Ground floor restaurant, breakfast with buffet and menu service. Average selection, slow but friendly service.
Nice seafood and Italian restaurants nearby. (Pasta Fresko).",4,3,-1,1
"Ridiculous!
Although I had stayed at this hotel last year and it was okay, I will not return after this experience. The front desk could not handle the check in or check out and I had to call corporate customer service to straighten things out. By the time I got a refrigerator in the room, after 4 calls, my food was spoiled. The bill was not correct when I checked out. I was there for a conference. The escalator to the conference rooms was not working, which overloaded the elevators. My room was comfortable and the conference dinner and service was good. Housekeeping was thorough. We got a special rate for parking, which was helpful. But, the beginning and end made it a very frustrating stay.",1,3,2,2
"New York
The hotel is very centrAl, being between Maceys and the Empire State. It may not be the newest or largest but was clean and convenient. Continental breakfast included and very welcome. In all a good place to sleep but not to luxuriate.",3,4,1,1
"Needs a bit of work ...
My wife and I were a little disappointed when we checked into the 6th Avenue Inn. We had a long drive up from out of state, complicated by an accident that caused a two hour delay. We contacted the 6th Avenue Inn on the phone to tell them we were looking at a 2 hour delay. During the conversation they told us not a problem and they were holding our room on the fifth floor for us, away from the elevators, away from ice machines, etc. When we arrived, they informed us we were on the fourth floor. They were booked solid and had given our original room to someone else. I don't mean to be picky, but when they tell us four hours earlier that our room is confirmed, locked and located on the fifth floor but in truth give it away, that's a strike against them. We got there Thursday evening. Friday morning we woke up feeling somewhat refreshed, though it took us a while to fall asleep. They have very thin walls, and floors/ceilings. To make it even better, our room had a door that allowed it to join with the room next to it. The door is right by the headboard of the bed, so we got to very clearly hear our neighbors talking away. The room overall isn't bad, but the shower was incredibly small. I'm tall, but not wide and I had to stand sideways most of the time in the shower ... in part to avoid the hair that was embedded in the caulking from a repair they had made. This also put me in a good position to see the mold along the top of the shower! Saturday morning was horrendous ... we were woken up at 4:00AM by construction across the street. It would have been nice to have had a bit of warning about this! Literally, a block long crane was going up, and the workers were banging away on it. At least Sunday they didn't start until 7:00 AM! What I don't get is why Friday morning we were not bothered by the construction and they waited for the weekend! I get that the construction is beyond their control, but I suspect they were aware of it and could have warned guests, maybe leave some complimentary earplugs? For the most part the staff, though unhelpful, were friendly. I'd also add, that by Friday evening, our hallways started to smell something fierce. My wife and friends thought it was a urine smell ... me I'm not sure but it was nasty. Overall, this place needs some work. They need to clean up the place a bit and think more about the customer's experience. I heard several people grumbling the day we checked out.",2,1,-1,1
"Business Trip
Recently I stayed at this crowne plaza location for 4 days. 
The service was outstanding and the property was great. The front desk team was one of the best I've encountered in a year and they were very attentive and informative.
I would highly recommend this location if you are a frequent traveler that prefers a high level of service. I was treated incredibly well and the room and housekeeping was also outstanding.
Thanks, Mark",5,5,0,0
"Terrible Place to Stay
I was greeted by a dirty lobby, and hallway. The room was clean but worn. Check in was slow but the staff was friendly. The electronic lock on my door didn't work and I had to keep getting my key cards reprogramed. The lock wouldn't work at all when I returned from dinner and was locked out. The repairman was only able to replace the batteries but he didn't have any fresh ones to put in. I asked if he could take some from another room door that wasnt being used but he said he would need the owner to approve. The owner was called and I had to wait for him to arrive so the approval could be given. I will not stay here again.",1,1,0,0
"Ignoring My Concerns
After lodging several formal complaints, I'm leaving this as a review.
I stayed at the Austin Garden Inn a few weeks ago. Upon leaving, I managed to leave an item there a cell phone battery and charger to be exact. I called the property, and I was directed to call their Housekeeping unit in order to check the lost and found.
After 15 phone calls which all went to voice mail (and were all unreturned) by myself and my significant other, I still haven't heard from the hotel. I have contacted the hotel manager by email (unreturned) and phone (voicemail, unreturned). Now I understand, my item was small and likely to never be seen again. But I at elast would like to have spoken with someone to TELL me that. Someone who could at least LOOK and say ""No, I'm sorry, we don't have it."" This is a terrible way to treat a customer. Not even a return call to acknowledge I exist. The front desk has not been able to help me, and no one even acknowledges I have a complaint or issue.
This is absolutely ridiculous. I will not be staying at a Hilton Garden Inn ever again, and I'm very wary about staying at any other Hilton properties. If this is how customer concerns are treated, then I'll take my business to Marriott instead.",1,1,0,0
"Fantastic location, newly renovated, helpful staff
We stayed for 2 nights and are very happy to recommend to others.
Considering the hotel's 2 star rating (we have been told by a friend who works in hotels that in USA this refers to the facilities on offer, not necessarily the standard of decor etc) we were not expecting it to be anything special. In fact, we were pleasantly surprised. It is in an old building and the narrow reception foyer was being renovated during our stay though this didn't cause any problems. The staff were welcoming and helpful with how to get to places. There is complimentary wifi in the bedrooms and complimentary hot drinks in recption as well as an ice machine and snack machine. Another nice touch is that there is a computer and printer in the lounge reception where your can print flight boarding passes for free!
The room we had on the 10th floor had great views over the skyline. The bed was comfortable and the room, nicely decorated, modern and very clean. Only slight thing is the bath towels are rather small- not bath sheet size at all! But if that's my only complaint then it ca't be bad!
The location is excellent, next to China town and short walk to Union square- the main shopping area, and also close to many excellent restaurants and cafes. Across the road are a couple of cafes which do excellent breakfasts.
For such a central location, it provides excellent value for money and would stay here again if we are lucky enough to go to San Francisco another time!",4,4,0,0
"Tired Property
Stayed for one night on business on a quick fly in fly out. This hotel desperately needs renovation to meet minimal business standards. Room while maintained as best as possible has old decor, a 25 in tube TV which had a terrible picture and since my room was on the top floor there had been a roof leak and the repair job was obvious. The conciege lounge was well run and the attendant was very professional and nice. She helped people with their requests and kept everything well stocked. Overall the service was very good, they just need a better facility. Wifi signal was weak and spotty in my room as well, I use only and iPad while traveling and went to 3G for a better signal.
After meetings the first day I checked out the sports bar. It was dead, no one there at all, just TVs and a bartender. I opted for room service. Food was good and server was prompt and again professional.The only staff person who was questionable was the front desk. The young man obviously grew up in the inner city. While dressed impeccably his use of slang and accent would probably be near impossible for many travelers to understand. I thought he was funny but I could see why some may be offended.
After a recent stay at another Renaissance property in Mobile which was great I thought I would try again. Bad choice this time. Will probably go back to mid range newer business hotels than this type of ""full service"".",2,3,1,1
"Not Impressed
My family and I were less than impressed with the Millennium Knickerbocker. We booked a month prior through Priceline (which we've done before). It was just a short get-away for Spring Break. Right after Priceline confirmed our reservation, we called the hotel to let them know we had 2 children and would like 2 double beds. They were more than helpful and said the room would be ready for us upon arrival. When we arrived, they told us there was a $30 upgrade fee per night for requesting 2 double beds (which was never shared during the phone conversation!) In addition to adding to our bill, they continued to tell us that even though we had booked a month in advance, all double bed rooms were taken. They had to upgrade us to a suite. The suite was very nice, I will admit. Although I spent the entire first evening on the phone with maintenance bacause our jetted tub did not work. It was never fixed during our stay. Also, be prepared for a $75 per night hold on your credit card to ensure all is well with your room. So we had $150 charge to our card until several days after check out. Above all we were VERY disappointed with the service and attitude of the staff. The staff at the front desk was not only rude, but not very helpful. We were both shocked at how rude 90% of the staff were. We will not stay here again, nor will we recommend it.",2,1,-1,1
"Wyndham needs to be renovated
Was in the area for a business trip. Ended up having to stay at this Wyndham because every single other hotel was sold out. Hotel was dated. Room was okay, but small. Restaurant was awful. I had 2 items and neither one of them was good. I did not even go to the restaurant the 2nd night, even though I did not have a rental car so that meant I did not eat a diiner. Took over 25 minutes for taxi to arrive both mornings, causing me to be late to appointments.",2,2,0,0
"great hotel and location
We stayed here and were very satisfied. It was a great location. It is right across from the beach and everything you needed was in walking distance. You dont even need a car. They have a great place to sit outside in the evening. We enjoyed ourself and we will be back",5,5,0,0
"Conveniently close to Logan Airport
If you're vacationing in Boston, this is probably not the best place to stay due to its location. However, if you are traveling to Boston on business, as I was, It's ideal if your meeting/conference is nearby (i.e., World Trade Center). 
The Renaissance is comparable to a Category 4/5 Marriott property. Rooms have the Marriott updated furniture, TV, etc., Beds are comfortable and that's one of the reasons I like Marriott. 
Despite having a conference complimentary WIFI code, I was unable to connect the second day. Calling the 800 number to resolve the issue was an unexpected surprise. The person was extremely competent and I had no issues after that time. 
The area has been built up quite a bit. In fact, the nightlife is quite active as many people were milling about the bars and various eateries. Of course, there is a Legal Seafood within walking distance and an interesting place called Legal Test Kitchen. 
I opted for the Lobster Yankee Fish Market which appeared to be a casual place for the locals. This restaurant is only 2 blocks from the hotel and you can arrive casually dressed. It was the perfect place for me to enjoy a lobster roll.
I later found out that the T Silver Line (bus) is immediately west of the hotel. From there, you can catch a ride to the airport for only $2.00. You can also ride in-bound to the city and hook-up with the network of trains. On my last day, I traveled in-bound and went to Quincy Market. It took a couple of transfers, but I managed to get there.",4,4,0,0
"Local Staycation
My wife and I booked one night at this hotel. Upoon arrival, we valet the car and Stephan helped us check in. He did great. On of the best checkins we have had. We received a room on the 32nd floor with a great view. The room was very nice.
We had booked a couples massage at the spa. The check in went fine. We waited in the relaxation room that looked directly out to the adult pool. Most relaxation room have dim lights and soothing music. This relaxation room was kind of warm, sun setting in you eyes, and dirty dishes laying around. Our massage therapist were Alishia and Colleen. They escorted us into the couples room. I layed down on the massage table and the table was broken. They didn't have another room avalible and they were unable to move a good table into the room. We were escorted back to the relaxation room and waited an hour until the other couples room was avalible. Once in the next room, we received the best massages. Alishia and Colleen were great. One of the best massages we have had. For the trouble we had, they gave us 20% off the massage. They said it was going to be credited to the room.
The bar and the bar food was just ok. We spent a little time in the sports bar. We started to feel sorry for the employees because everyone of them did a great job, but because of the management they were having to apoligize for hotel issues. 
In the morning, we went down to the adult pool and found the spa water level was about three inches low. We moved to the spa at the main pool. We found it extremely small for such a huge hotel. Furthermore, when you sit in the spa, you get to look at the conrete pillars. It appeared the patio had not been cleaned. We saw left over drink napkins and cigarett butts on the ground. In fact, the rexation of sitting in this spa and 0730 in the morning led to the cleaning crew sweeping up and the spa, so we left. 
At check out, the spa never credited the room with the 20% discount for the massage troubles. The check out employee did a great job tracking down the spa employee and issued the credit. 
In closing, all employees did a great job! The facility lacks upkeep, and a personality. For $400 a night, we should have stayed somewhere else. We have had several staycations, and found this to be the worst. 
If management reads this, please realize the employees did a great job. Its the facility, upkeep and lack of entertainment.",2,2,0,0
"Nothing special. Expected more for the price.
Compared to the last hotel we stayed at, the Holiday Inn (HI) in New Orleans:
(1) HI had an in-room fridge. Hyatt Regency (HR) did not.
(2) HI had two sinks (one outside the bathroom). Very convenient for four travelers. HR did not.
(3) HI had free Internet. HR did not. In fact, at HR, you have to pay the Internet fee for *every device* you want to connect. Four people each with a laptop? Each pays $10.99.
(4) HI's toilet flushed properly. HR's did not. Took at least two flushes every time.
(5) HI had a Do Not Disturb sign built into the door. HR didn't, and didn't even have a Do Not Disturb door hanger. I don't think it was just our room, either, because we didn't see them on any doors throughout the hotel.
(6) HI's room was very spacious. HR's was smaller. This might be a regional difference, though (Washington vs. New Orleans).
Other annoyances:
(7) Due to the lack of a Do Not Disturb sign, housekeeping woke us up every day, asking if we wanted our room cleaned. Even when we told them no, they'd come back and bother us again later anyway. One day they even cleaned the room in our absence after we'd told them we didn't want housekeeping.
(8) Those under 18 can't use the exercise equipment, EVEN IF SUPERVISED BY AN ADULT. By comparison, kids as young as 12 can go to 24 Hour Fitness, by themselves.
(9) Shower has the typical water-wasting faucet which doesn't let you choose the water pressure. If you want to choose lower pressure, tough, you can't. And at HR the pressure was so high that the tub couldn't drain fast enough, so you have to shower in a puddle.
(10) The check-out instructions slipped under our door said to press the green Menu button on the TV remote control. But there is no green button on the remote control. The Menu button is yellow. The check-out page is very hard to find, too. And even when going through the process, after waiting for several minutes, a message finally appeared that said ""Checkout could not be completed."" What a waste of time.",2,2,0,0
"Spent the night for my husband's birthday
We were very happy with the hotel and casino! It had everything we really wanted. Getting there was easy since MGM pretty much has it's own off ramp on the expressway. The Hotel coutesy valet is wonderful! Top notch! Check in was a breeze and our room was wonderful! The shower was great - big with two shower heads...the decor was very nice! Did not use the spa, but checked it out...very nice. Do not expect to spend time with your boyfriend or husband at the spa...men and women really have seperate quarters, except for the pool...but the atmosphere is serene and nice. The casino was nice and we lost playing craps...it was our first time, the dealers didn't help us much, but we figured it out. We ate at the Bourbon Steak...and the meal was wonderful! It was not inexpensive, so be ready to pay, but it was nice! Drinks are not cheap either...so again, be ready to spend money, but the quality was top notch. It was a slow long meal, which is fine with us, we do not like speedy dinners, especially in fine restaurants. However a table near us expected a quick dinner and missed a show they were going to. (Although, again, this isn't fast food - so what did they expect?) I told them that it was my husbands birthday when I made the reservation and on check in, the hostess wished him a happy birthday and when we ordered dessert, they wrote happy birthday on the plate in chocolate and had a lit candle. They also had a birthday card waiting for him at the table. Not a big deal, but it was perfect!
The casino floor was large, spacious and entertaining. Lots of games, tons of slots but what I HATE is the smoking and how some of the clientele are such PIGS. I felt bad for the workers, because they kept everything so nice and some people have no manners. The smoke bugged me, and I really noticed it since all other venues we go to in Michigan are now smoke free...they did have smoke free slots, which was nice. Free pop and water and coffee is served, which is nice. After some gambling, we sat in one of the bars an listened to a band...very nice! The night club on the second floor looked like it was hte place to be and everyone going up there looked amazing. If you are going to the night club, dress to the nines!! We didn't go up because there was a cover and we just wanted to look, not go to the club...it looked like everyone was going to have an amazing time.
In the morning we went to the brunch/buffet in the casino, which was nice. Again, some of the clientele were interesting, but that is part of the fun of a casino. The breakfast buffet turned from breakfast to brunch at 10 am. We made it in by 9:45, so paid only 18.00 dollars, I believe it turns to $28.00 for brunch, but then got to enjoy some of the brunch food when it was put out...crazy amounts of food!! Very good quality!
On Sunday they allowed us a late checkout upon request (normally 11:00 am, but they gave us until 1:00 pm) because we were going to the Red Wings game. We actually left the car with valet and walked down to the people mover on Michigan Avenue (which we felt completely safe doing) and took the people mover to Greektown and then to Joe Louis Arena. On the way back we walked because the people mover was crowded! (Overtime with a shootout - NOBODY left that game early - LOL) 
This was my first time at MGM grand and I have spent limited amounts of time at casinos, but I have to say it was very nice, met all my expectations and we had a really great time. The food was great. The drinks were great and the gambling was fine...entertainment was very good as well. We didn't win :( but had fun!!!",5,4,-1,1
"Overpriced
While the location is pretty good the pricing for this hotel was off the scale. It's not worth paying 5 star+ rates for a hotel where the self-service breakfast comes in expanded polystyrene bowls.
The rooms are ok but nothing to get excited about.
I won't be rushing to stay there again.",3,2,-1,1
"free wifi
The hotel is what you would expect for a great low price, and the hotel manager Millie was excellent. The best selling point is that for the low low price wifi was included for free, as was HBO! Also the free breakfast is great.",5,5,0,0
"The opposite of Grand
If you take away the glossy marble lobby and the lofty ceilings, you are left with a substandard NYC hotel that is certainly not worth the price tag. 
The check in process was friendly and speedy. However our room was very very small, with only one mirror in the tiny bathroom and no mirrors in the room which made it difficult for the others in the room to get ready. Our first room was pungent with the smell of cigar smoke (it was a non smoking room) and there was no wifi connection. 
I asked to change rooms, which they agreed to do, but was given non functional room keys. I once again went down to the front desk and asked for new room keys, which worked once and then would no longer let us into the room. Back down again for the fourth time to get new keys. This whole room changing process took at least an hour of my time.
We stayed on the club level so that we had access to the club lounge. After finally settling into our room, a visit to the lounge for a chilled glass of wine and some snacks was in order. I poured myself a nice glass of wine, filled out the honor chit for the wine and settled down for a chat with my girls. The club attendant approached me and asked me if I had paid for my wine. What cheek!
The wifi is spotty at best. If you need to use the business center you pay for it. 
I highly recommend a different hotel from this one. Not worth my money, time or effort.",2,2,0,0
"Crown Jewell
It is indeed difficult to imagine how the staff could possibly be more accomodating without being servile. It is indeed rare to experience such warm interactions with absolutely each employee with whom we had contact. We might surmise that this attitude is predicated by enlightened management. We would not hestitate vto book a return visit.",5,1,-4,4
"Good location, and that's all
We should have known what we were in for when the carpets in the hallway leading to our room were filthy, with room service trays that sat there from post-dinner until the next day, mid-day. Our room wasn't any better, showing a lot of wear and tear. The walls were wallpapered and were filthy. Something liquid had obviously exploded near the microwave and was all over the wall. There was a splotch on the bedskirt that I thought was a roach, but it never moved, so I'm hoping (?) it was just someone else's dirt. This was complemented by a long black hair in the bed when we pulled back the sheets. We would have complained or switched hotels, but we had used reward points to stay for free (thankfully!) and were only there for 2 nights (thankfully!!). The front desk staff were nice enough, the location was good and the parking was handy, but the hotel is rundown at best.",2,2,0,0
"Don't go there
We booked two nights and checked out after the first one.
Beds are really bad, couldn't sleep most of the night.
Internet connection didn't work.
They charged for parking ($30 / night) and internet ($17 / night).
Rooms look like military barracks.",1,1,0,0
"Everything you need
Spent 4 nights with my daughter and we really liked this hotel. It was very clean, comfortable bed, no noise from other rooms, restaurant had very good food and service and staff was friendly and helpful. It has a great location: right next to the metro and within walking distance to the museums and many shops and restaurants. We will definitely stay here again.",4,5,1,1
"Great Staff, Beautiful Hotel - Impossible to Stay In
This is truly a beautiful MODERN hotel that is everything that MODERN should NOT be. The staff at the hotel is courteous and attentive. The hotel itself is a work of art – and perhaps that is the problem – Nothing works, or I should say, nothing works easily. After a speedy check in, it took several minutes to get the card to unlock the door to the room. Another 5 minutes were spent looking for the light switches, which have been replaced with touch sensors. There is no bulb in the place higher than about 20 watts. There was no light near the closet so it was impossible to see inside. Another 10 minutes were wasted on trying how to figure out how to use the electronic controller to roll down the window shades. The thermostat for the room was hidden. The shower in the bathroom seemed carefully designed to spray at least 5% of all water used into the bathroom itself. I finally found that I could take a shower by cowering in a corner and holding the hand held shower over my head. Honestly, I was so frustrated by the entire experience that I left and went home.
BTW – I am NOT an 80 year old technophobe. I am 42 and work in IT. Technology should make our lives easier. In the case of the Andaz, every fad electronic gizmo was used, which made the stay a challenge.",3,4,1,1
"Great location but noisy rooms
We stayed at this hotel for 3 nights in February 2012. Its a nice hotel right in the thick of things that would be of interest to a tourist. The only fault I have is the noise. The way the hotel is constructed is to blame I believe. There is a large tunnel like space going up many levels as you walk into the hotel. As our room was close to this area, we suffered ""funnel effect"" noise. You could hear people coming into the hotel at all hours. The hallways are really noisy. At one point I got up to see what the problem was and the people were at the farest part of the hallway but sounded like they were right outside our door. Also the walls in between the rooms are made out of paper almost as you can hear people talking at a normal lever.
You can walk to any of the attractions in Boston from here. The only problem on this trip was going back to that noisy hotel.",3,3,0,0
"Comfortable room
I chose this hotel based on location and value offered on hotels.com. I was pleased with both.
It was an easy walk to Michigan Avenue and most downtown sights. I took the blue line CTA in from the airport for $2.25 and with no changing trains it got me within about a block of the hotel.
The room was not particularly spacious and my view was of a brick wall but it could not have been quieter and the (king-size) bed was amazingly comfortable! I would stay here again if I ever have to return to Chicago.",5,4,-1,1
"WORST PLACE I HAVE EVER STAYED
We drove 17hrs one way from Texas to see our Son who had been in an accident and was in CCU @ Orange Park Medical Center. Arrived to this Motel and the clerk was friendly and very accommodating that morning at 4am. Arriving to the room, we found a lamp that was broken, a hot room. The next morning the iron we were promised, did not work we had to go find a replacement, that afternoon, the clerk calls to our room to tell us that we had to come sign our receipt for tonights stay, I looked online at our bank account simply because the young man took our card and said he had charged it last night. I explained to her that it appears we had already paid because our bank shows it had been deducted, she said NO YOUR RECEIPT HAS A ZERO BALANCE (in a rude voice) I simply said well, wouldnt the balance be zero because we have paid it in full? She HUNG UP ON ME after saying, I AM NOT TALKING TO U ABOUT THIS.
HOW FREAKING RUDE. Oh, and we did not get our room cleaned, nor did we get clean towels. I had to go find someone who could speak ENGLISH to know what I wanted, then had to get them myself. 
NO I WOULD NOT RECOMMEND THIS MOTEL. It is TERRIBLE",1,1,0,0
"Getting better almost 4
I have stayed several times at Greektown hotel now. I previously had negative things to say, that have changed. First, reception has warmed up to where they are starting to show a personality. Not the why are you bothering me type previously reviewed. The rest of the people I came in contact with, valet, bell captain, maids were more than helpful. Rooms are clean, no issues there. Only reason why they are a 3 (no 3 ½) not a four are the petty rules, like 100.00 deposit could be on hold for a week, really? On a credit card why?, no coolers or alcohol to be brought on to site? Why is that any of GT business? Touch anything in the bar fridge and you will be charged even if you put it back? Why? Why all the nickel and diming? I just leave the bar fringe closed. No problem the rest is just petty BS. The free breakfast buffet is very good, if you are a breakfast fan, it is worth the 12 bucks without the free coupon. The sports bar on the first floor still reeks of grease, like the fryer hood is vented into the bar. Otherwise this would be a good experience. Overall, worth the price of admission, they just need to tweak this a bit.",3,4,1,1
"Be careful of inexperienced front desk staff
The biggest issue with this hotel is the staff who work there. House keeping is nice as are the people who help with luggage and front door. 
The front desk staff - I don't know if we just had bad luck but for the 5 days we were there we just felt that there were a few people who just had no idea what they were doing
The worst thing is we've come back from our holiday and been charged for the 5 nights of stay DESPITE having already prepaid the amount through a booking website.
The most ridiculous thing is at check out I was assured I wouldn't be charged anything.
I am so angry right now because it's a significant amount and in all our travels everywhere else it's never happened before. We've also incurred a $40 international transaction fee from our bank too.
It wouldn't have been such an issue except that the hotel didn't really impress us.
I understand it's a new place and they're working out their kinks but despite us liking the location and the room was okay I wouldn't stay there again.
P.S: For the price they charge you'd think they'd be able to provide more than 1 bottle of water during the 5 day stay.",2,2,0,0
"Security is not a priority
Late night check-in was fine, but when I opened the door to the room, I discovered it was occupied. There were clothes on the bed, food on the table, change on the counter, toiletries in the bathroom. Clearly, this was a mistake. Thank goodness there was nobody in the room at the time, as I would have really shocked them -- or been attacked as an intruder. While the staff was very apologetic, and immediately issued me another room (upgraded to a suite), I was quite unnerved. We all travel with personal items, computers, jewelry, etc, and to think that other potential guests could be given a key to the room is just awful. There should be better safe guards in place to prevent this from happening -- especially with totally electronic systems in place.",3,1,-2,2
"stop #1 on the college tour
My daughter and I spent two nights here in Feb 2012 at the start of a college tour through the Northeast. She used the fold-out bed in the sitting area of the suite, I used the king. The suite is nicely appointed. Room service was prompt and everything was hot and as ordered. We didn't make use of the minibar but did note that someone had broken off a key in it and informed the front desk of this. Despite being at a busy intersection, noise was no problem in the room. The location is good for getting to Northeastern Univ., Berklee, and BU. The other colleges and universities can be quickly reached by T-line or cab. You are steps from upper Newbury St. with its many shops and restos. The Hayes Ctr. T-line stop is at the corner of Mass. Ave. and Newbury, very convenient. You can easily catch waiting cabs in front of the hotel. As someone else noted, the rooms have very limited numbers of outlets. All the personnel were solicitous and helpful. Bringing your car around can take a good 20-25 minutes or so. All in all we were pleased and would stay again.",4,4,0,0
"Basic but not unpleasant
For a one-night stay this was okay. Bed was comfortable, hotel is next door to a coffee shops and within steps to good Italian restaurants, and only a $10 cab ride to the airport. But if I were staying any longer I'd expect a few more amenities, a coffee maker and an iron in the room, for example, and a TV with clear reception. Also, the rooms are very small and the sink + mirror are outside the bathroom so it was impossible to get ready in the morning without waking up my partner, which was a bit of a nuisance but not completely horrible.",3,3,0,0
"My new home in Washington, DC
You have come here to read this with the hopes that you can find out if the Park Hyatt in DC is really a good hotel like on the website and in many of the reviews right? Trust me on this one: it will far exceed any expectations you have. I promise you. For me, the key to a great hotel or resort is in the little details. The Park Hyatt in DC hit every mark from the familiar faces in the lobby to the exemplary service top-to-bottom and the superb sleep. You would have to work hard to convince me that I need to take my family anywhere else. Oh and if it means anything to you, Radiohead was checking in as we were checking out.",5,5,0,0
"Good value for your money (some hits and misses though...)
We were given a room on the ground floor. I later discovered that those rooms were given to guests with pets so they have easy access to go outside and 'do their business'. Well, it certainly smelled that way when we entered the room, but instead of going outside, it smelled and looked like a dog had gone to the bathroom in the room itself (combined with the smell of cigarettes). There was a huge stain on the carpet and we dare not take off our shoes or even use our slippers on the filthy carpet. I checked the bed, as I always do, and found 5 disgusting strands of hair. I immediately requested new sheets, and the clerk gave me new ones. The room was dingy and damp. We finally couldn't take it anymore, and we requested another room. The clerk didn't ask questions and gave us a new room immediately. The clerks are generally quite friendly and helpful. 
The room on the second floor was MUCH BETTER than the one ont he ground floor. The second floor is supposed to be non-smoking. When we entered the room, we could smell the air freshener, but once you get used to it, you could smell a hint (only a hint) of smoke. The bed was hair-free, sheets were a bit scratchy, but overall it was quite comfortable. One major complaint - the bathtub was clogged up, and while taking a shower, the water kept on filling up 'til the point that it covered my ankles.
Overall, you definately get what you pay for - other hotels around the area charge $20-30.00 more / night. If you're staying for 1-2 nights, it would be fine. It's a quiet hotel - I didn't hear much noise in the hallways. If you decide to go with this hotel, just check the beds for hair and request a room on the second floor.",3,1,-2,2
"Great hotel, location not central
We spent 2 nights here in May. Visiting DC for the first time we had no idea about the location. Its a conference centre situated in the campus of a deaf university. Quiet pretty environment, lovely huge room with free wifi. They have regular shutttles in the day to Union Station but the downside is if you return later than that you have to take the metro and walk about 10-15min in the dark down Florida road. We felt unsafe walking in the dark in that area, not the distance, just the darkness/dodgy feel. Also the breakfast ends at about 9:30 and many people were surprised to see the breakfast being removed at exactly that time so people who arrived late were able to just grab some items while they were being wheeled away. I know we may have been tardy, but just something to note. Otherwise Washington and all the memorials/museums are easy to access via the metro and Union Station so we would probably stay in a more central hotel next time.",3,3,0,0
"Only OK....
Upon arrival the young lady at the front desk check in was incredible rude. I did speak with management about this and they took care of the problem immediately. The Bars were awesome. The drinks were very well prepared and the atmosphere was great all around. The hotel rooms were kept clean but the bathroom was super small, had really bad lighting and no counter space at all for curling or flat irons.",3,3,0,0
"A perfect stay!
We spent two nights at the Hilton Garden Inn and were so impressed. The customer service was excellent and you can not beat the location. Right in the middle of everything. We grabbed the subway which is so clse and went to the Southport/Wall Street area and worked our way back. Plus, we have been to the Times Square area many times and this is perfect. Close to the action and not near the noise. We ate at the adjoining restaurant, Pigella; it had great food for very reasonable prices. Much better than our meal that cost double on restaurant Row. The room was very comfortable and the bedding just like home, except for the pillows, but we have very expensive pillow at home.",5,4,-1,1
"Stay away, especially w/children
It's 1:30am and I just left this property, willing to sleep in my car.
The disgusting, dirty front office and the pink insulation/dirty old sink sitting in the walkway to my room should have been an indication. But it was the sounds from the next room after midnight and lasting for at least 30 minutes that clinched it. Either somebody was having a baby - or a budget 'identity' change in the next room. Whatever it was, it was apparently painful since at least two other people in the room kept asking if the one in pain was ""okay."" Front desk didn't care and wasn't willing to change my room. Perhaps they charge by the hour and I just didn't notice the sign... 
Don't bring kids to this shady place. There are plenty of comparably priced hotels in the area that didn't seem to attract questionable activity.",1,1,0,0
"AWFUL! I wouldn't recommend this place.
I had to stay in Houston for a night due to a missed connection in Houston. United provided a room at the Park Inn. 
Unfortunately had I known how terrible this place is I would've paid for my own room. I arrived at the hotel along with a group of about 20 people who also missed their connections due to delays.
I had to wait for the shuttle to the hotel for 30 minutes!!! The hotel is about 15 minutes from the airport, but I suppose there's only one shuttle.
There was ONE person working the desk at the hotel and it took me an HOUR to check in. I stood in line for an hour. The poor girl working was answering the phones and trying to check anyone in. Right after I checked in a man came down to finally help her. I was just wondering why there was only one person working there!!!
The restaurant service wasn't too bad and the food was ok.
The rooms were pretty much what you'd expect, they weren't terrible, but don't expect much.",2,1,-1,1
"Just Perfect
We spent Thanksgving weekend here. The location is excellent for using transport system and for walking to many sites.
The room was large and very comfortable.The buffet breakfast was excellent and saved us a tidy sum each day.
The staff were very nice and welcoming and always on had to assist.
We defo stay here again.",5,5,0,0
"small noisy & old hotel
positive points : 
good location with acceptable price for downtown Manhattan
but important negative points :
it's a very noisy hotel ( roads, air co ), old fashion bedrooms, old bathrooms
not adapted for business trip !",2,3,1,1
"New favorite LA hotel!
Stayed at the SLS Beverly Hills this past weekend and absolutely loved the hotel. The management was super accommodating in getting us setup w/ what turned out to be an amazing room. Overall we loved the design details of the hotel and rooms.  The food at the breakfast was awesome as was our dinner Saturday night at the bazaar. Look forward to our next trip there when we're in LA!",5,5,0,0
"Sorry We Stayed Here
We stayed here in the “historic” hotel. The hall to the room was somewhat spooky and made one feel you were in a long ago era. We found the room to be very small, old and extremely basic. The bathroom was tiny with very limited shelf space. The bi-fold closet door did not shut so it made the room feel even more confining. Fortunately we were there for only two nights. On the second day upon returning to our room mid-afternoon our room had not been cleaned and there did not appear to be any visible housekeeping staff on our floor. On our way out of the hotel for the evening around 4:30 pm my husband stopped at the front desk to request our room be made up. He was told it would be taken care of immediately, however, upon returning at 10 pm it had not been cleaned. The staff in the hotel didn’t really seem to care about the guests and the hotel atmosphere was rather impersonal. I appreciate history but this hotel management is using the “historical” theme to keep it looking old and tired. Both nights we were unable to stop in any of the lounges as they were literally packed with people. Each time we went outside the hotel (no matter which exit) we were approached by bums and beggars. Our room faced Geary St and about half way down the block was a loud protest outside another hotel which was heard clearly in our room (on the 11th floor) every day we were there. As a frequent visitor I can honestly say this was the worst hotel stay we have even had in SF and we were so glad to leave. I would never return nor would I recommend the Westin St Francis.",2,1,-1,1
"is this a Ritz Carlton?
My family and I have spent a week in San Francisco and booked A ONE Bedroom suite for our last night in San Fran because we knew we would get a great nights sleep in preparation for our long flight home. When I booked the room I explained what we needed a suite with a door separating the bedroom. When we arrived we did not have that room , if it was not available at booking just say so there are plenty of other hotels that we could have booked. As a frequent Ritz customer I am very familar with the suite I requested. The club level was disappointing as well. My family and I went up at 900 for the late night desserts and found most things gone and as we sat there a young lady took away the containers of cookies. Also not a soul even asked what we might need on the club level. I sometimes think that people who complain on here simply cannot be pleased however now I understand that sometimes the service you expect someplaces is simply not delivered. My family actually ate dinner at the HYatt down the street when the Suggestion by the Ritz had a long wait for dinner. I should have thought to call but I am not the Bellman at the Ritz Carlton I am just a paying customer that will know cancel my future reservations at other Ritz properties i have made for the fourth. What a POOR ending to a wonderful trip to SF.",1,2,1,1
"What can I say, except ""full marks""!!!!!
Okay, so we picked this place cos of trip advisor ratings. And overall, it lives up to them with bells on!!! Awesome!!! For this price, it is not heaven on earth of course. Let's be real. But a great stay and great value. Let me start with the drawbacks.
It is very close to downtown, but it is not downtown. It's kinda in the middle of nowhere. There is nothing of note nearby if you don't have a car. It's not a dangerous district, we felt perfectly safe, rather it's a dead district. There are no places to eat within 800m (at least, that you would want to eat at). But you can get buses to downtown nearby, so its isn't a real issue. The walk to downtown is not out of the question either, for people who like to stroll.
That said, let's get on to why I gave it a 5.
#1 It is very close to downtown LA.
#2 Very, very nice rooms, recently renovated. Very homely. My wife just loved the room!
#3 Nice bathrooms, all new, and with useful/nice products provided (a nice surprise).
#4 Free parking (useful if you rent a car, and as costs are very low in LA, I suggest you do that)
#5 Free wifi (not the fastest, but it worked)
#6 Jerry is so nice, so polite, so helpful, it was a pleasure to stay at his place. Thanks, Jerry!
Bottom line is this. If you dont have a car, then long term this place is not for you. The public transport system in LA is crap (though as I said, you can connect to downtown LA fairly easily from here), But then, my logic is this. If I book this place, and rent a car, the daily cost is still half of the cost of other places in this location.
So my advice for LA is simple. Rent a car and stay at Jerry's.
TIP1: what we did is this. Landed at LAX. Took the Flyaway bus from LAX to Union Station (cheap). Picked up the pre-booked car from Union Station (also cheap) and drove to Jerry's (5 mins). The reason we didn't hire from LAX is that we were not leaving LA via LAX. But if you are in and out of LAX, just book it from the airport (tho a longer drive of course).
Tip2: If you rent a car, then either rent the GPS with it or use your own GPS (I didn't rent one, I just added the relevant maps to my nokia beforehand and used that as GPS). But note also that I use an external GPS bluetooth unit rather than the internal nokia GPS, which is much slower and less accurate.",5,4,-1,1
"quiet hotel north of downtown
stayed here on Halloween after doing a quick trip to Austin. I wish we had more time to spend in the hotel. It was very nice and new and quiet. The lobby was very modern, the room we had was huge; desk and chair and couch in the front area, with the beds in the back. Everything was very clean. We checked in very late and the staff was friendly and efficient, just what you want when all you can think of is sleeping.
Free breakfast and free wifi were nice perks. Would definitely stay here again. It is a little North, so not walking distance to anything, but only 10 minutes to downtown.",4,5,1,1
"Beautiful Hotel
Stayed at the Waldorf over Easter 2012 - we were lucky enough to be upgraded to a suite on the 24th Floor, The room was amazing, large reception HUGE living area, bedroom, walk in closet and marble bathroom... :) they also knew it was both mine and my hubbys birthdays when we were at the hotel and as we walked into the room had left us a HUGE piece of birthday cake and 2 bottles of water as a gift - lovely touch and much appreciated....The staff are very helpful and full of info about NYC This was our second visit to New york so we knew the area etc, dont think as a location that the waldorf is in the best place, its quite a walk to times square, central park etc but just to say you have stayed in this iconic hotel takes that problem away... Make sure you have a look round the little gift shops, they have lovely jewellry etc and very reasonable prices... However i wouldnt recommend eating or drinking in the hotel, Sunday brunch was $90 per person (£60) lovely little deli just round the corner did bagels for $1.79!!!!!!!! Also the bar prices - dont think there was a glass of wine under £30 and jack daniels was $105 STILL unsure as to what you get for $105 dollars surely it cant be a shot!!!!!! We bought a bottle of duty free vodka and once there got a couple of bottles of coke and made our own drinks in the room!! 
We did the ususal attractions whilst there, Empire state, rockefella centre, would definitley recommend getting the New york pass if you want to do all these things as it saves you a fortune when you add it all up - i would add the bus tours as well the hop on hop off ideal for getting to all attractions - dont miss the skyride in the empire state building - really good! also would recommend the sunset cruise with circle line - we set off and the sun was setting just as passed lady liberty!! WOW - the photos are amazing, then the manhattan skyline in the dark, truly amazing!!!! And make sure you walk the brooklyn bridge again - an iconic thing to do and the views are tremendous... Grand slam in times square for all your NY souvenirs - the shops in times square all charge different prices grand slam are the cheapest and they have a very wide range of everything, got to be done - NY tat hasnt it!!! ha.... Ate at planet hollywood and found it a bit of a rip off, however the Hard rock still amazing, cheap and food delicious.. (the shop is amazing too) if you like pandora - much cheaper in NY - little shop just up from times square towards central park - martinique jewellers - ask for yogi shes lovely and will sort you out good prices....
To sum up - lovely hotel, wouldnt think twice about staying again (if we could get the same sort of deal that we got this year that is ) but wouldnt pay a stupid amount to stay there are better locations but to say you have stayed in the waldorf i suppose HAS to be done :):):)
hope this helps",5,5,0,0
"Not really worth it
Paying for internet irks me. $12 for the priviledge of logging on in the privacy of your own room seems ridiculous in 2012. Internet access is free in the lobby which explains the constant overload of people hanging out there.
I don't mind paying for parking (well no, that's a lie) but $48 per night is extreme. That tops what I've paid in every other major city. What's more, the garage is pretty gross. Sort of half broom closet/maintenance storage area and half garage. I didn't feel safe in there, didn't feel comfortable leaving my car there, and found it pretty tight to maneuver in. Next time in D.C. I will park at nearby Union Station which charges $22 for 24 hours.
The room itself was fine. Quite large, very clean and fresh smelling, comfy gigantic bed and nice pillows. The walls must be pretty thin as I heard a baby crying for awhile along with sirens outside throughout the night. It happens. Nice bathroom, good shower pressure and great towels. Nothing extravagant, but clean and nice. Not sure it deserves a 4* rating though.
The location can't be beat and the city is awesome. Great for walking, tons to see within walking distance, lots of museums, restaurants and theatres nearby.
At check out, I was served by a man who struggled with understanding even the most basic English. I will probably look for a different hotel next time.",3,3,0,0
"Heavenly Comfort
The Belvedere is located in a very strategic area close to restaurants and major New York attractions. Most importantly, the Belvedere is clean and comfortable for families and couples, as well as business travelers. The staff is friendly and what I really enjoyed is the free late check out at 4pm!",5,5,0,0
"Excellent location and service
We arrived around 12pm and the staff was more than happy to give us an early check-in. Our room was very clean with colorful and cheerful decor. 
Free wi-fi access was great, and there were many channels available on the large flat screen TV. Considering other downtown hotels had a higher parking rate and charged for wi-fi access, the Curtis was an excellent value in terms of location, accommodations, and service.
We were able to walk to great restaurants and do some shopping along the 16th Ave. Mall. 
The staff was friendly and made every effort to keep us happy during our visit. We're already planning our next visit, and we'll definitely stay at the Curtis!",5,5,0,0
"Downtown DC Hotel excels in service
The staff could not have been more friendly or helpful during my stay. I enjoyed the extra space of two-room suites. Free breakfast is fantastic. I never made it to the manager's reception in the evening but have enjoyed that feature at other Embassy Suites. Business center was also very well appointed. The only disappointment was the pool. It was very small and shallow - more like a wading pool just for kids really. Location was perfect for using the Metro. Really a great stay!",5,5,0,0
"Not a first class or deluxe hotel
I can't understand why Travel & Leisure Magazine and various Tripadvisor reviewers rate this hotel so highly. Our experience in a two bedroom suite over six nights was quite the opposite. Listed below are some of the many problems or faults that we encountered:
 1.) The woman who checked us in at the front desk last Sunday has a poor command of the 
 English language. At a truly first class hotel the individual at the front desk should speak
 it fluently and understand it well.
 2.) She insisted that the price of a Sunday Boston Globe was $6.50. She seemed unable to 
 differentiate between the Globe and The New York Times.
 3.) Housekeeping was sloppy. A wet wash cloth was not replaced after housekeeping showed
 up one day and a bath mat was missing the next. The carpets, obviously, we're not cleaned
 when we found a candy wrapper left by a previous guest.
 4.) The drapes in the living room and bedrooms cannot be completely closed so sunlight
 streams into the rooms early in the morning so you awake well before you plan to.
 5.) The closet doors squeak when you open and close them so one spouse awakes when the 
 other leaves early in the morning.
 6.) The bathrooms are quite small for the price charged, $570 per night excluding all taxes.
 Also, at that price there should be a vanity mirror in the bathroom.
 7.) There are no overhead lights, only individual lamps and reading lights. Again, at these prices
 the rooms should have considerably more luminescence.
 8.) With only two elevators you need to make sure you allow an appropriate amount of time 
 to get to your appointments.
 9.) Lastly, at a first class hotel one shouldn't ever have to open the door for him or her self.
 .",2,2,0,0
"Yotel - Stay April 2012
Small compact rooms - what you expect in new york
Trendy bar and resturant
Easy check in and check out process
Clean and NEW
The cabins are really cool and I really enjoyed the area that we were in",4,4,0,0
"Mistakes at check-in... Bell/Valet generally unfriendly-lots of room for improvement
I just got back from W Hollywood and I was quite disappointed in the quality of services I received from a W hotel. I have stayed in several W properties before: more established ones like San Diego, Seattle, and LA-Westwood and newer ones like Scottsdale, Hong Kong, and Taipei. The property itself is nice, however, the quality of service is really sub-par. My friend dropped my fiancee and I off at the front door, the bell man didn't even bother to open the door nor acknowledge our presence until I told him that we are checking in (maybe it's my friend's ""fault"" for driving a non-flashy, inexpensive car...) so I was immediately alarmed, I have always been greeted by enthusiastic W staffers wherever I have stayed. At check-in we were able to get a room and I failed to realize that the lady that helped us got the wrong reservation as I had paid more for my reservation, unknowingly, we went to the assigned room and were relaxing in bed until our door all of a sudden opened. There was a couple that had keys to our room! It was a shock for all of us! I don't even want to imagine how much worse it could have been? 
It was not until 20 minutes later I got a call from the Welcome Desk to apologize about the confusion! This kind of mistake should not even happen if I had handed the staff my drivers license and the credit card I I made the reservation with. The staff apologized and I let it go and let him know that it was ok. 
My fiancee and I went to the LA Opera with the car service arranged by the concierge who really was friendly and helpful so that was a plus. The next morning, I went downstairs and went outside trying to get some Starbucks and pastries for breakfast. I generally would greet and acknowledge people as I see them. Again, the bell men and valet were standing less than two feet from me and when I said ""Good morning, Gentlemen!"", they just stared and me and kept on talking to each other. WOW....... I thought in my head... this is really something else. What is wrong with these people these days? Is it because it's Hollywood? The property itself is not inexpensive and I am a world-traveler, these bell men and/or valet were the worst I have ever, EVER seen in a 4-star hotel. Hip and modern is W. That's why I love to stay at W hotels. However, this is a hospitality industry... you are trying to make guests feel welcomed and comfortable. It was rather disappointing!
So there is a lot room for improvement at W Hollywood, I hope they can make it better. Nothing extremely positive really stood out this time but the extreme negative was there. I would probably stay away from that property until that bad taste is gone.",3,1,-2,2
"Great Perks like Full Breakfast, But dirty rooms!
For the money and a family of 5, this was a great deal! the ""happy hour"" was great....We got there when it was about over, but the glass of wine and a few snacks after a day at Sea World made the ending to the evening great. The breakfast also earns them points....This would have cost us easy 30-40 dollars if we were at a restaurant. However, here is the not so great. When I first walked in, There were two people at the counter one said hello and the other woman kind of looked at me. Since I was in her line of sight I thought that I would go to her, but she just ignored me and then the other young man said ""I'll take care of you , I'm sorry I thought that she was helping you."" The woman smirked at him and continued to do whatever she was doing. She didn't once say ""I'm working on something and he will be happy to help you...."" Just a thought from a customer service point of view. #2, Opened the hotel room and walked in and my eye goes directly to the tattered/torn ottoman. It was pretty obvious that it needed repaired, you would think that the housekeeping could at least inform the ""powers that be"" to fix this. #3 a huge brown stain on the bed skirt... It looked disgusting and my mind shudders to think what it could have been. Once again, why is housekeeping not empowered to tell someone about this. #4, the bag that holds the hair dryer had a bunch of white spots on it--again, /I have no idea what this could have been either! #5, had an issue with parking. The hotel claims, parking wasn't included. Hotels.com finally said it was their fault, but again for customer service, you would think that the hotel would have said, we are sorry for the inconvenience, we will take care of the parking and we will deal with hotels.com
I don't want to list any other problems but you get the idea. If I didn't have all of these issues, the hotel would have earned more stars, but the dirtiness was a bit of a problem. I dealt with it because it was such a turnaround and everyone is exhausted! I was hoping for a better experience. I don't know if I will give it another try...
let's end on a good note, the indoor pool was great!",2,2,0,0
"Hotel Review
Hotel staff is very friendly and helpful. Henry, Rizwan, other front desk personnel, concierge, and 2nd floor hostess are very customer focused. They are always going out of their way to make my stay comfortable. My room rate did go up this year, but I still find this property to be a good value because of the continental or breakfast buffet, happy hour, and room upgrades. It is also in a very convenient location to work and area restaurants. 
Could improve the cleanliness and maintenance of the equipment and TVs in the exercise room. 
Dave L.",4,3,-1,1
"Excellent hotel in a peaceful part of the city
This hotel met all our expectations. Friendly, helpful, polite reception desk staff and concierge. The room was great - quiet, black-out curtains, comfortable bed, clean and modern bathroom. We asked for an early afternoon check-in and to leave our bags in the room for an extra hour past the check-out time the next day while we picked up a rental car - both requests were granted with a smile and no fuss. We highly recommend this hotel.",5,5,0,0
"4th oj july vacation
nice place and location fit our need. the staff was kind, helpful and efficent. breakfast was held over the time limit to accomadate the last crowd, thanks",4,4,0,0
"Just disappointing
The front desk staff was courteous and efficient at check in. Unfortunately, everything else was poor. The single biggest issue was the overwhelming heat. I was 'upgraded' to the concierge floor due to diamond status. Little did I know that the air conditioning couldn't begin to keep up. Called the front desk. No more courtesy. Was given a rudimentary science lesson on how 'hot air rises' when I asked if this was normal. Sent maintenance who actually turned the fan down????? Never got below 80. Food from the restaurant was delivered to room very quickly. However, the fact that it wasn't cooked may have helped speed it up. As stated by many others here, the hotel is sadly in need of updating. There are numerous other options in SA that are far superior. Choose any of them over this option.",2,2,0,0
"Alas, complacency is more deeply entrenched than anyone knew.
The Four Seasons New York is one of those iconic hotels that people will visit regardless of the fluctuations in service and the day to day ups and downs of the travel business and global economic climate. Its public spaces are some of the most timeless and beautiful in the world. I have been staying at this hotel for 15 years and it has much nostalgia for me. This is why I am so disappointed with the current state of the hotel. Pretty much my one and only barometer that I use to judge hotels around the world is value for money. Am I getting what I paid for? I am entirely happy to stay in a $2000 a night room if I feel it is worth it. By the same token I am happy to say in a $100 a night room as I know what to expect. This brings me to my most recent stay at the Four Seasons in New York. I booked a Park View suite for around $2300 a night. Again, New York is expensive and I am happy to pay it if there is value, thats just the reality of the hotel business at the ultra luxe end of the market. Sadly, the FSNY has deeply disappointed me. When you are paying this amount of money per night one would expect the TV's in the room to be replaced more than once every 10 years. One would expect a bottle of water at turn down by the bed -- as is the case in nearly every other 5 star hotel on earth. One would expect to not have to pay an extra $20 per day on internet. One would expect not to have a TV remote control that has the back battery case taped on, and one would expect not to be in a hotel suite that clearly had its heydey in the mid 1990's. Unfortunately all of the above and much more was lacking from my suite at the Four Seasons. It is quite sad for me as this hotel could be among the best in the world and does not need to go down the road of relying on its location and fame to draw customers. At the very top end of the hotel market it is the little things that matter as there is so much fierce competition -- so, yes, hotels are made or broken by things like paying 2300 per night and not having water by your bed. It is a very unfortunate turn of events for this iconic property and I hope they are able to reverse this trend rather quickly before people start to realize how much better the value is elsewhere in New York.",2,2,0,0
"Saved some bucks and loved this place...
We decided to take kids to Sheed Aquarium and wanted a hotel close by. We were pleasantly surprised by Hotel Palomar. Check in efficient and kids were given goody bags on arrival. Valet parking was quick. We asked concierge about Sheed tickets and could buy them at hotel and skip the mile long line at the door, so great on a cold January day. Our room was two queen beds on the 8th floor, did not hear any road noise, none. Very quiet. Beds so comfortable, sheets very soft and pillows very nice. I loved that we could crank the heat down in the room. Shower/tub combo one sink. Called for extra towels and they were there in 5 min. (When does that happen?) Took kids up to pool while hubby went to lounge to get us a beverage, perfect after a long drive. Kids had pool to themselves and loved the blue lights and view from the 17th floor. Front desk called Rainforest Cafe and booked us a dinner table (short walk). Food there was pretty bad but kids loved going there. Our room was booked online and included breakfast ($50.00 credit). We ate at Sable the restaurant on site. Food was great and service spot on. We ordered chicken/waffles, veggie egg white scramble, pigs in blanket, choc chip pancakes, fresh berries. All served hot and delish. Hotel very clean every single staff person we encountered was friendly. I guess I saved $500.00 or so choosing this hotel over one on Mag Mile and could not tell one single bit of difference. We will be back for sure! Great job Hotel Palomar.",5,5,0,0
"wasnt to happy
The staff wasn't very friendly, the room we were in had very bad plumbing. Toilet wouldn't flush, and the shower wouldn't drain. We feel they had very little consideration for us guests, we would not recommend this hotel.",2,2,0,0
"It wasn't bad, but it could have been better
We stayed here twice on our trip - once before the cruise and once after. This hotel has its good points and its bad points.
For our first stay, we picked one of their nicer rooms with a package that included parking for our car while we were on the cruise. This made sense, since Holland America was paying for the room on our return. This room, on the third floor with a king bed, felt really roomy and nice. As with all of the hotels in the area of SeaTac, parking is rediculously expensive, so the package worked well.
We thought about eating in the hotel restaurant that night, since we'd been on the road all day and didn't really want to get out. One look at the outrageous prices on the menu and we decided to walk down the street and find something more reasonable.
When we returned from the cruise, the room that Holland America was paying for was smaller and not as nice (big surprise!). It was quite a hike from the lobby.
On a positive note, both rooms were clean and the property was well maintained.
Since they charged for wi-fi (why anyone would do this these days is beyond me), I tried to use one of the computers in the lobby. The software that Hilton's vendor put on these machines to protect me from who knows what would not allow me to logon to the email system at work. That system doesn't use any terribly strange software (Outlook Web Access), but those computers seemed to reject the authentication scheme that is used which is a very standard method of protecting a web site. There was, of course, nothing the hotel could do about that. If they're going to put those computers in the lobby, they should be able to work with most web sites. Or, they should just drop the silly wi-fi charge.
The staff that I interacted with were polite and professional.
The hotel is right across the street from the airport light rail station, which makes it really easy to head into downtown.",3,3,0,0
"AMAZING STAY
My fiance and I stayed here for 2 nights for a wedding near by. It was fantastic! The bed was so comfortable and the staff were so nice and helpful. Everything was neat and well organized in the room. I really loved the Bigelow soaps and the complementary bottle of wine. We will definitely recommend this hotel to our friends and family!",5,5,0,0
"Never again...
I wanted to write a positive review because there are so many good things to say. The building is almost new, it is very clean and well maintained, the staff is friendly and helpful, the bed and furniture was excellent. During the daytime it is a wonderful place to be. Unfortunately, I had hoped for peace & quiet to enjoy a good night's rest and that's when the problems started. I requested a room on the top floor on the south side away from the airport and noise from the nearby airport was not an issue. Someone's TV was playing and I could hear it clearly enough to know what show they were watching. Conversations in the hallway were loud enough to hear every word. Whenever a car drove by the back side of the motel it was like the window was open. The building is poorly designed with little concern for sound insulation and this cannot be fixed. If you live in an apartment complex and know a lot more about your neighbors than you want to, you will feel right at home staying here.",2,5,3,3
"EXCELLENT CUSTOMER SERVICE
Hotel is very clean, Receptionist very welcoming and management extraordinary and accommodating.Nice lobby. good happy hour, breakfast is as any other Embassy but the older cook making omelets is awful, grouchy, careless and lacks customer service. If it had not were for this employee and the curtains in the room that let outside light into the room at night, this would have been excellent. Once again management really makes a big difference and are there to make your stay pleasant. They were apologetic and went above and beyond to me so that I could leave satisfied.",4,5,1,1
"Exceptional! Didn't want to leave!
The entire property is amazing! Gorgeous views, fantastic service, beautiful decor, comfortable room.... A little pricey, but well worth every penny! We spent a few days in Carlsbad at Legoland and then 3 luxurious, relaxing nights at the Grande del Mar. We had one day planned to go to Sea World which we almost cancelled so we could stay at the beautiful hotel. Upon check in you are treated to yummy cookies and lemonde and the kids receive coupons to get gelatos at the cafe. Turn down service leaves rose petals around the bath and chocolate covered oreos on the pillows. My son returned from a day at Sea World to find a birthday card and cupcake waiting for him in the room. The staff is genuinely friendly, greets you by name and is always eager to help. We didn't get to experience all the Grand has to offer this time around, but we're eager to go back! It may be hard to stay anywhere else after this!",5,5,0,0
"A very nice hotel
We really enjoyed the Inn at the Market in Seattle. It was the perfect spot to stay in the city. Right above the Public Market. A close walk to the waterfront as well as shops and restaurants in that part of the city. In the morning we went down to the market and got breakfast and brought it up to the rooftop sitting area and ate up there. 
The room was beautiful, clean and had a great view. I would stay here again.",5,4,-1,1
"Great hotel in the heart of San Antonio on the Riverwalk
This hotel was beautiful with excellent staff and has a great location. We were welcomed and even had accommodations for our dog without problem. The staff was very helpful and the service and every aspect of the hotel was comparable, if not exceeding other 5 star hotels where we have stayed.",5,5,0,0
"OK I asked for bad service...and got it
Live in NJ...went into NYC today to take kids to Wicked. I booked this hotel several days ago, and paid a premium (over $500/night). But at least I reserved a :""deluxe suite"" and the hotel seemed close to the theatre.
Everything seemed ok from outside and getting to lobby. Then at check-in I got a sinking feeling when the receptionist kept talking on his walkie-talkie and answering the phone without giving me any status or my room key. It took 10 minutes to get my room key.
At this point, the lack of service was making me suspicious, so I asked the receptionist (Jose C) if this was the suite I booked. I was told no, there were no suites in the hotel and they only had rooms with 2 full beds. I pulled out my reservation printout and showed that I had booked a deluxe suite. He said ""Oh, if that is what you booked, then I can put you in a suite."" Silly me, I thought that is what he was supposed to do to begin with...
As he was doing that he kept saying ""You know, there is no difference in the rooms. They cost the same."" Which didn't sound right, so I asked to speak to the manager. She talked to the receptionist for a few minutes, and initially didn't want to speak to me. Only when I insisted did she come out after 5 minutes. She confirmed that the suite did cost more than the room I was originally given...and when I said that seems like a service issue she looked puzzled, then blamed the confusion on the computer system.
Net/net - not a good start and not service I would expect for $500/night. I saw some poor reviews on Tripadvisor but the average review was still above 3 stars so I took a chance. I guess I asked for bad service. For those of you who want to take a chance like I did, be forewarned!
BTW there are only 2 small elevators and 1 is out of service. Strike two.
I'm sure there will be strike three before I checkout tomorrow...
Best Western management - if you are monitoring this (which somehow I doubt) please come to this hotel and experience the bad service. it's your brand.",1,2,1,1
"Great location for the money
I stayed here because of the proximity to Union Square and the price. It was lower than any other hotel in the area and it looked to be where I wanted to be. I read some pretty unflattering reviews so I was hoping it wasn't that bad because there were some good ones too. I was rather pleased. My room had an OK view of the neighborhood, the room was small but no different then rooms I had stayed in in Europe for twice the price. It was Victorian decor but nicely done and sure the hotel was old but they tried to do some upgrading (at least the room I had). It was nice and quiet at night and I was there for 4 nights. The staff (like in other reviews I read) were very helpful and went out of their way to assist when I needed it. If you have a car, parking is hefty and you have to wait up to 30 minutes to get it, so call ahead. Can't speak to the continental breakfast, never made it.",4,3,-1,1
"Average hotel but great staff
Stayed in an airport hotel for a business trip. The rooms were large and comfortable. Only complaint I have was the sound proofing needs to be improved. I can hear the TV and people talking on the other room. Otherwise it would have gotten a higher rating. 
Staff was friendly and helpful to assist. There's a 24 hour complimentary airport transfer which was a pleasant surprise. They also assisted me to get a cab when I needed to go downtown. 
Gym was adequately equipped. There's also a small pool for those who want to swim.
Location is not great as there are no restaurants nearby. But, I took this hotel because I had a very early flight.",3,4,1,1
"Average Rooms, Pricey Rates
stayed here for a couple of days at a legislative conference. The hotel is massive and can accomodate as large of a event as you need. $305 a night for a weekday was a little much to me. Flat screens in room, spacious bathroom, but in the end, it was basic. air did not work very well in room at all. Hot",3,3,0,0
"Great place for kids
We had a great time at Hotel Del Sol. Every staff was so friendly and helpful. Our kids enjoyed the breakfast and hammocks the best. I loved the CLEAN and comfortable rooms. The city has so much to offer it kept us busy all day. Coming back to a place at the end of our busy tourring that was comfortable for every member of our family was essential. Hotel Del Sol was amazing. I would definately recommend this hotel and would stay there again. Thanky you Hotel Del Sol. We miss you already!",5,5,0,0
"NOT a 4 Star Plus Hotel Experience
My daughter and granddaughter and I selected this hotel for our 2 night stay in Chicago. We wanted a 4 star + hotel on Michigan Ave. in order to enjoy museums, shopping and restaurants. 
We had a nice trip, but also had several issues during our stay that left us disappointed.
Therefore, I do NOT feel that I received fair value for the cost of the room. I have no complaints about the cleanliness or appearance of the room, and the staff was quite accommodating, however here are the expectations that were NOT met.
The bathroom is smaller than expected with only 1 sink.
I hoped for a make up mirror in a 4 + star hotel.
I hoped to be provided with 2 complimentary cups of coffee available with the coffee maker when there are 2 adults in the room (with lids?).
I hoped for a closet that is not filled with a dresser meaning there is no room for shoes, an empty suitcase or clothes that hang lower than 30 inches..
I hoped for a complimentary paper on weekday mornings.
I hoped that the ice machine on the floor would be in working working order.
I hoped for an uncrowded inviting lobby area with ample seating. 
I think the front desk could have been more amply staffed, perhaps so that I would not have had to wait in line for 15 minutes to collect my keys after an early registration, especially with a tired 6 year old.
I was disappointed that wine glasses were nowhere to be found in the room when wine is available in the mini bar. I don't want to have to have to make a call and wait for glassware to be delivered. 
Most 4 star + hotels have cotton balls, cue tips, a shower cap and a shoe buff in the bathroom amenities.
I prefer Queen size beds NOT doubles in a twin room.
I expect that if I am paying $328/night before taxes that internet access would not be an additional $18/day.
I usually stay at Hyatts, Omnis, Westins and Marriotts and an occasional Four Seasons, and thought that the Intercontinental would be comparable. I am sorry to say it is not so in my estimation.",2,2,0,0
"Lack of accountability and customer service mind
I stayed at Shoreham for a week on business. It was my second time but I do not recommend this hotel because of the staff's lack of accountability and customer service mind. Location is extremely good and this is the only advantage of this hotel I have to say. The room is small, especially the bathroom, but the basic facility is well maintained and you will get to used to the room after a couple of days. However, the staff including their managers are so irresponsible and lack accoutability of what they are expected to care guests. I had a very unpleasant experiece, which was the lost laundry (underwear, socks etc.). It took 5 days until the front desk admitted it was lost (without any apology), and in the meantime, they did not offer any compensation until I asked for. Most irritating thing was that I had to talk to several different peope on the same things and they were not fully shared the status of my problem. I took a while to reach a responsive person at the front desk as some of them were even hesitant to give their names. Every time the manager on duty shifted, I had to re-explain my problem from the beginning, and nobody returned the call that was promised. They finally compensated the loss the full amount at the check-out. This is a tiny case, but if you have any more serious issue, I do not believe the staff or manager take care of it and feel responsible for it. I do not recommend this hotel at all and even a little away from 5th Avenue, I should look for different places.",1,1,0,0
"Very good except for dirty toilet seat
Everything a you'd want in a NYC hotel: good sized and clean room, excellent location, no bedbugs, quiet floor, free Sunday brunch, fast check-in and check-out. But the dirty toilet seat was unacceptable, not to mention a health hazard.",3,1,-2,2
"Rude staff, smelly rooms, charged for a night i did not stay.
The front desk staff was rude. The rooms smelled funny. They crammed as much stuff into that room, it was hard to move around. We never had enough towels. We were next to the pool, which was loud. I was charged for a night in that hotel that I did not stay, which has yet to be refunded to me.
DO NOT stay here. There are better hotels in the area.
Dallas is nice, though traffic sucks. BUt, thats true with any area.",2,1,-1,1
"A great place to stay
Just visited this hotel again and as always it was just right. We had a 2 bedroom 1 bath apartment suite this time. The apartment was comfortable, clean and comfortable.Sam and Eddi at the front desk were helpful and very friendly. Sam arranged for a large limo to take 9 of us to a resturant in pouring rain - very helpful. We will come back and continue to use this hotel whenever we are in the City.",5,5,0,0
"A Different Kind of Courtyard
Yes this is a Courtyard and it's fairly consistent with the brand. But this place is a little different. It's an older building - formerly a residential Elk's Lodge originally built in 1925 - that Marriott converted into a hotel. It still has some of the ornateness of an older era (striking when you first enter the lobby) and some of the quirks of an older building. If you're looking for a spanking new hotel this is not the place, but it has class and for the most part it suffices as a Courtyard.
The location is very convenient to downtown Boston and the subway. It's 2 blocks from the Common, in an area that was formerly questionable but is now the theater district and is moving into the mainstream. A major medical center is across the street, W hotel around the corner, etc. 
Quirks - larger rooms, the elevator jolted a little, heat was ""turned on after 9PM"", the double pane windows were a bit odd. Breakfast was typically Courtyard and the service was fine. If you like a little character and don't mind working with a few kinks, the price/value is fine.",3,3,0,0
"Real good for a motel on the highway
The staff we're really friendly on arrival even though we were just staying there a night and basically passing through. The rooms were huge which is always nice after you've been travelling for a while. There was lots of parking available, both under cover and open and a nice pool. For me the nicest part was the sleep quality, which was surprisingly good given you're right on the highway. I would suggest that you'd need a car to get around from there though.",3,3,0,0
"Excellent Stay in Midtown!
I thoroughly enjoyed my stay at the Roosevelt. This hotel offers old-world charm in a cost-effective package. Conveniently located to Grand Central Terminal and everything in Midtown - Times Square, Theater District, etc - the Roosevelt is clean, quiet, private and offers ample elevator banks and therefore minimum wait time to get to and from your room. The gym is also well-equipped. The Roosevelt will be my go-to property for stays in Midtown!",5,5,0,0
"Expectation set/Reality check...
I've no idea how this hotel has been rated so. I've also stayed here many times over the past few years, on business, purely on the basis of its location. The hotel is in an area that's predominantly offices and unfortunately as there's no other hotels close to Greenway Plaza, it holds the monopoly and thus, has no competition. 
This may explain the lack of investment? 
Yes, the bar area has had a refit and the CRT screens have finally been replaced from the bedrooms. But overall the hotel would be best suited to a museum dedicated to the early non-cool 80's retro. Simply awful! The rooms are large but the bathrooms are small and it's impossible to sleep with the aged and very noisy air conditioning switched on. There's no in-room minibars, little to no sound proofing nor simple things like soft close doors. The latter would prevent the constant noise of other guests allowing their room doors to bang close! The room service menu is very limited and i'd avoid the main restaurant for similar reasons. The gym is small and they've now closed the changing rooms and with it the sauna. The pool is fine but the landscaping, concrete. 
My colleagues and I have all decided that in future we'll be staying elsewhere. In pursuit of a restful and pleasant stay, an additional $10-20 a day on cab fares is a small price.",2,3,1,1
"Great Location, nice people, odd vibe
Tucked away in midtown right next door the the famed Algonquin Hotel, the City Club is thiiiiiiiis close to being an awesome little boutique hideaway. First, the good: The staff is super friendly and pleasant. The rooms, while New York City small, have comfortable beds, and the daybed they set up for us was a million steps above the usual rollaway. The not so good: what is UP with the shower? Separated from the rest of the bathroom only by a half glass wall and a clear shower curtain, we flooded the entire bathroom every time we took a shower until we jerry-rigged a barrier; rolled up a bath towel placed on the floor to act as a barrier. Plus, it took ages to get the water to the correct temperature, and to top it off, we had to call somebody up to help figure out the lighting. This is obviously an example of paying attention to design at the expense of comfort.
Also, the dark hallways felt sort of creepy. There is no carpet (in both hallways and rooms) so be sure to pack some slippers. 
Would i recommend it? If the price is right (they were running a special at 20% off a four night stay), I'd say sure.",3,3,0,0
"Great Bar, Lousy Hotel, Lousy service!
I stayed at the San Diego Hard Rock in Gaslamp district. They are more interested in running bars than a hotel. Security lacked on the weekends with general public running through hotel corridors.It lets anybody and everybody in except the actual people staying at the hotel. They will nickel and dime you for everything in the hotel. I'm in town for Craft Brewers Conference. The bathroom was horrible and flooded from taking a shower. They moved me to another SUITE not a room, and in doing so my razor was broken. Things happen right? I called down to the concierge (which are very rarely at the desk) to have a disposable razor sent up to the room. 45 minutes later as time is dwindling, I call down again and they tell me they will put a priority on it. 20 minutes later I had to leave in order to get to the Conference to do my talk without shaving. It was a string of excuses and lame reasons for all of their shortcomings. I finally get a day off and now I am not allowed to use the jacuzzi or pool since they are having a party for the general public at $20 a head. They sold me this as an amenity, yet they sell the same deal to the public and double dip. The hotel customer is the one losing. I will never spend another dime at this gimicky place. They have a letter from the GM (never on site while I was there, or Mgr was afraid to call him) addressing me as a Rock Star, yet got treated like a fan without a ticket. They have obviously never stayed in their own hotel. The location across the street from the Chuck Jones gallery at least allowed me to spend a few grand on some original art. They wouldn't know a rock star if one fell on them. I don't mind paying Rock star prices if you get Rock star treatment. You won't find it here.
Duane Lujan CEO Rocky Mountain Brewery",1,1,0,0
"Embarcadero Excellence
We were in room 1732. We had a balcony overlooking the bay as well as use of the Regency Club on the 20th floor. It was wonderful.",5,5,0,0
"Good Location Bad in Room
Located at the middle of major san diego attractions, 15 minutes drive to center. Mcdonald's is walk distance, Eating and Laundry can easily be reached by car. Poor in room equipments: you can hear loud noise from the wall, especially the water sound from next door. Late arrived guests usually made a lots of noise. Suggest to prepare ear protection.",1,2,1,1
"Absolutely horrendous accommodation riddled with BED BUGS but fantastic location.
My experience at this hotel last summer was one that stuck with me because of just how awful it was. The primary, and actually, only benefit, is the fact that it's right next to Time's Square. If you have no money, but want to be centrally located, this is the place, but you will pay a price mentally.
The rooms seen in the photos on here show a great variety, and as the hotel is so massive, it's clearly worth asking for a renovated room, because the one we stayed in was absolutely vile. The sheets weren't clean, (we'd brought sleeping bags and were only crashing out after a night out - so it didn't matter) there was some very questionable electrical work and the bathroom was an absolute travesty. The bathroom door wouldn't close and the shower tiling on the area where one stands when showering, was cracked and very sharp - a complete hazard for anyone, let alone children or someone less steady on their feet. The security was also greatly questionable, the rooms barely locked properly and there were staff running around in and out of rooms - complete chaos.
Another bonus was that we managed to have a good ten people in our double room, which wasn't noticed by staff, because everything is such a shambles at the front desk. We had to wait a long while for a room to be ready and checking in and out took an eternity with the queues. The room was quiet enough and we slept fine that one night, but the problems began when we returned to the accommodation at our summer camp that a good 100 of us had come from for the weekend. Our cabins were immediately infested with bed bugs and everyone was covered in bites and very itchy - even though we'd slept in our sleeping bags in the rooms. We had to have everything fumigated and were forced to sleep in tents for a week until our cabins were cleared.
In short, steer clear of this hotel if you want to avoid bed bugs, but you'd probably cope for a night if you absolutely had too. Under no circumstances would I ever recommend that somebody stay here for their entire break to New York. There is the whole ""you hardly spend time in your room"" argument, but when your belongings don't feel safe in your room and you're going to take some itchy friends home with you, accept that at this price and location - something has to be up and book yourself in somewhere that offers better value.",2,1,-1,1
"Never again
We travel to NYC yearly and have stayed in 3 other hotels prior to this one. I booked 2 rooms at this hotel through my time share. We confirmed that one of our rooms would have 2 double beds. a couple weeks prior to check in They confirmed that it would but also accidentally cancelled the 2nd room! When I went to check in they claimed to have only one room booked for me with 2 double beds. My time share still had it as 2 rooms so I know it was the hotels fault. I contacted my time share rep who contacted the front desk while I put all my luggage in the one room. The time share called me back assuring me it was straight and I was to go pick up my 2nd room keys. When I went down to do so the desk clerk looked at me like I was crazy and said they still only had one room booked for me. They refused to retrieve the lady that spoke to my time share rep. After much frustration and back and forth they straightened it out with the manager ""in the back"" whom they refused to retrieve and I was given my 2nd room keys.
Then I checked in and as we were settling in we noticed blood on the sheets! Im talking obvious, substantial blood on the sheets as well as the ceiling!!! I had them change the sheets immediately. The toiletries were minimal, soap, shampoo and conditioner. No extras whatsoever. No fridge, a tiny ice bucket, and no free WiFi except in the lobby. Although, if you depended on the hotel computers in the lobby, you were waiting in line because there were only 4. 
When I asked to speak to the manager later in the week to discuss some possible comp, free WiFi etc, to make up for the confusion at check in and the blood...they brought out a man who knew nothing of my situation, barely spoke english and who I suspect was a bell hop since that is the role I saw him in for the rest of the week vs a managerial role. He blamed the issue of the room confusion on my time share and refused to offer any comp. 
The concierge was not helpful, gave little insider tips and barely knew where anything was.
On the bright side, the location was good for a first time tourist. Just a couple blocks from Time Square and 30 Rock. The room was clean despite the bloody sheets and housekeeping was pleasant.",2,1,-1,1
"could have been a better experience
most of what went wrong with our visit was just bad luck.
the staff was very friendly.
the room service food was delicious and inexpensive.
i didn't care for the ridiculously long ramp i had to push my heavy cart full of luggage up to get to the elevator.
the wall to wall carpet was stretched, so be careful not to trip.
the worst part of it for us was the unwanted wake-up calls that came at 3:30 am followed by a random call from someone at the front desk at 4:30 am that was meant for a different room number. just horrible. probably won't happen to you.
this is a clean and safe place but i wish we stayed somewhere else.",2,1,-1,1
"FAZLI
Been staying at this facility for over 20 years averaging once a month on business. Excellent place to stay. Mr. Fazli always remembers my name and room requirements.
Thanks,
DB",4,5,1,1
"Not worth even the cheap rate
It is obvious that the owners of this hotel don't care at ALL about it and are milking it at this stage. I would never stay here again and will avoid this chain whenever possible. 
Nasty smelling hallways (made me nauseous) with gross stains.
Same tissues lying on the hallway floor day after day.
Horrific stains on the side of the box spring.
Microwave tray didn't turn.
Sporadic hot water in the room (one day had none).
Everything needs paint and just seems dingy / neglected.
Extremely slow desk service - had to wait over 10 minutes to check in while the guy studiously ignored me, doodling on a piece of paper.
Unimpressive free breakfast.",1,1,0,0
"Stay the Marquis and watch the parade
We have talked for a few years to go to NY and watch the Macy's Day parade. We went this year and it was great. The Marquis is in the same place, but they decided to move the parade over one block to 6th. Not a big problem, but the police cut off all the thru streets when the parade started. Just get out there by 8am and you will see plenty. 
 The hotel was busy with the parade and a basketball tournament which I think is common. We had booked three rooms and as a Platinum member they upgraded me to a suite on Broadway.
 The concierge room was the largest we had seen. A nice bar and plenty of room. A great place to relax on a business trip or while on vacation. The place was busy during the holiday, but the team managed the flow well and kept the food moving.
 On the Holiday, the hotel was kind enough to extend a free buffet on the 8th floor. Very well done with any and all breakfast items. We also had cocktails in the revolving View on the top floor. The drinks were well prepared and a great way to see the city.
 The check-in process was handled well for the number of people and we were happy with all the staff. There were a couple of superstars, but most just did a good job and that was fine.
 To be able to step out onto Broadway in Times Square was really fun. Sometimes, it was our retreat as well from the city. We stayed there about eight years ago and will be returning. It is a big hotel, busy doing a good job.",5,5,0,0
"Classic and comfortable. Wonderful restaurant (Juno). Beautiful origional architecture and decorated to match in an 1900
Staff is friendly and professional. Check in and out was efficient. Rooms are great. Love the lounge. They specialize in Absinth if you're in to that. The bartender wears a white tux which goes with the classic 1930's (?) decor. Think rich man's private club.",5,5,0,0
"I wish I could afford it more often. 4.5
We stayed for a night in April 2012. Easy to get to off Mass Pike. This kind of place is normally out of my price range, but we went for it and I am glad we did. 
The room is nothing much to speak of. This is to be expected at the entry level. However, the beds were exceptionally comfortable. Also, virtually no light leakage. This ensured great sleep for us. That is worth paying for. Robes were nice and room was clean
The lobby is nice. Warm and welcoming. Didn't eat at restaurant.
What really sets this place apart is the fine, friendly service. Staff here seemed genuinely friendly and ready to help with ANYTHING. I think that (other than the cost of doing business in such a location) is a lodging value worth paying for. The Concierge was exceptionally helpful, even over the phone and got us a reservation at Atlantic Fish (oh, God. So good) on short notice.
Parking, as with all city venues, is stiff, but they extend it for free unit 9pm even after you have checked out. If I find myself heading back to Boston, I'll be looking into staying here again.",4,4,0,0
"Very small room
The staff was very friendly and helpful. The room was unbelievably small with a TV that appeared to be from 1990. I felt as though I was staying in a closet. Also, the curtains didn't reach the bottom of the window so light from a neighboring lamp outside shone onto my bed all night making it quite difficult to sleep. I realize this hotel is small, but for the price I paid, I was expect a little more. Also, this survey asks about a Continental breakfast...there wasn't one, so I'm not sure what that's about.",2,3,1,1
"Just OK for a convention
Apparently this hotel is located in a high crime area. There were police cars parked in front of the restaurants that were within walking distance of the hotel every night. When walking back to the hotel after dinner the police advised us to be careful.
There is Starbucks located right in the hotel lobby which is a real plus except that it is closed on Saturday and Sunday. I guess they cater to the people in offices and not to hotel guests.
The water lines were being replaced and the water from the faucet was very dirty looking. We were compensated for that with the receipt of one bottle of water in our room which I guess was supposed to last two people for five days. The ice from the ice machine was also dirty.
Our room was a King mini-suite but did not contained a refrigerator or microwave. There was a coffee maker and some days the coffee supplies were replaced. Other days, they weren't.
The hotel charges $10.95 per day for EACH wi-fi connection so for our two computers the charge was $21.90 per day - ridiculous!
The meals that we had along with our convention [lunch and dinner] were really excellent e.g. a large grilled salmon salad for lunch.
It's not just this hotel but lately every hotel room we have been in has been really dark making it very difficult to read.",3,2,-1,1
"Boutique Hotel
This hotel was cute, a little run down but I had a beautiful room with an okay view. I was one level below the penthouse floor so I was up high with views of other buildings and their roof top gardens. Some employees went out of their way to make you feel welcome while others waited for you to acknowledge them first. Overall I had a good experience and the size of my room greatly surprised me, it was huge!",3,4,1,1
"This is a lovely hotel and it is in an excellent location.
My husband and I stayed in the Hotel Lombardy for the first time this May. We were in DC for our son's grad. school graduation. We had asked for a quiet room with a park view, and when we checked in, we reminded the receptionist and he gave us room 1101, which was very comfortable. We had no problems with noise or water pressure, and the room was spacious and clean. The housekeeping staff provided clean linens as needed and also fresh bottled water daily. The first evening, we decided to eat in the dining room, and enjoyed a delicious meal. The head waiter was very gracious. The seafood salad was fresh and quite substantial (my husband and son's choice) and my choice, the brioche toast points with wild mushroom, grilled shrimp and a lobster pernod sauce with a fennel salad on the side were wonderful! The staff at the hotel and the dining room are extremely helpful and personable. The doorman, Mr. ""A"" was so helpful when we had to hire a car to drive us out to Bethesda. He negotiated the price and sent us on our way. Every time we needed anything, the staff anticipated and were friendly and helpful. In fact, I can find no problems with this perfect boutique hotel located right across the street from George Washington University. We could get to any of the sights in Washington with ease, and we will choose this hotel on our next visit to DC.",5,5,0,0
"Little bit of ""smoke and mirrors""...but acceptable if you dont pay full rate..
I will start by saying that I see a lot of effort from employees at this property and this is mostly the saving grace. Room was little worn down, but acceptable. Main issue is this property is not polished, there appears to be a slightly lax method of maintenance which the owners/managers have determined is best overcome by ""great costumer service"" from what I can tell. Ok, fine...but funny how people dont think about that when the property runs like a well oiled machine. THis one doesnt. To be fair, this is only a 3* hotel, but that should only be reflected in the amenities, not the subtle feel that there is a little neglect in upkeep and ""polished"" nature of the property.
Here is some examples: 
1) walking in, there was a janitor spraying plants next to the elevator with some kinda chemical shine spray....didn stop as I walked by. Kept spraying as I walked through a cloud of who knows what. Who does that? Next time, look behind you and spray when there is no one within 50 feet of the elevator...or do it at night.
2) tub drain plug...took 5 minutes to get to stay closed both times I used tub. These little details should be checked. Also, electric lock was erratic. 
3) BIG ONE: $160 per night for a room and I am watching a $1000 HIGH DEFINITION flat screen tv with an ANALOG signal. AN ANALOG SIGNAL? Why? Many of the lower channel numbers were clouded with snow. Unacceptable. Spend some money on digital and HD channels. 
4) BIG ONE: A loud trash truck was operating for at least 5 minutes right outside my room at THREE IN THE MORNING. Woke both me and my GF up and we watched the truck from our window, laughing and shaking our heads. WHO DOES THAT OR ALLOWS THAT AT A HOTEL? Seriously.
5) Pool was out of commission. Apparently closed permanently? I asked the front desk upon arrival what was going on and commented that a good portion of the reason we chose the location was the pool WHICH HAD PICTURES ON THE WEBSITE AND IS LISTED AS AN AMENITY. This is false advertising. Unacceptable that this isnt immediately noted on the website the day the pool is closed.
6) Gym: The elliptic trainer was broken. Nice...but didnt surprise me. Called front desk and kinda got a disinterested ""ok"".
Bottom line is this: I stayed here 4 nights from Jan 16th and was lucky enough to pay $70 a night becuase I KNEW going in which hotel it was via Hotwire. But even at that discounted rate, I still chose this hotel. Overall, ok, its satisfactory, maybe deserves slightly more than a ""poor"" rating, but if I had paid $100 more a night (which is about the cheapest you will see at the normal rate) I would have left with a pretty sour taste in my mouth. To many little things need to be addressed. As is it, it was functional and a place to sleep, but little more. Management needs to stop saying ""sorry"" to people who have complaints (plenty on here) and make it so the complaints are actually reduced.",2,2,0,0
"Excellent Property
Conrad hotels always exceed my expectations and this property was no exception - beautiful hotel, great location, great staff. Rooms are modern, luxurious and clean. Valet was surprisingly quick also, but I guess it should be for $50 a night (really!).",5,5,0,0
"Love the rooms, staff takes cafe of any and every need.
Love the rooms, staff takes cafe of any and every need. had only one problem but Diane took care of it, and went above and beyond her job.... Will stay here again",5,5,0,0
"Loses a point because of NOISE
We stayed here on the final leg of our honeymoon, and picked the hotel for it's central location. With two tram lines right outside the door, it was dead easy getting around San Fran. If you don't mind walking downhill, Union Sq and Market St are only ten-fifteen minutes away. If it's morning, stop at Lori's on route as the breakfasts are great. 
We found the concierge and bell staff to be really charming and helpful. We booked Alcatraz through concierge... I don't think we'd have got in otherwise... it sells out ages in advance!
We ate at the Tonga restaurant in the hotel on our final night and had a really fun time. The live band were fantastic. The food is good but the portions are huge so share plates. The Mai Tai has been rated something like the best in the city or world or something... and it really is! 
However... noise was a huge issue. Whether that was being able to hear every word of conversations in the next rooms, being woken up due to a commotion in the corridor at 2:00 a.m. or not being about to get off to sleep until 1:00 a.m. due to a do in one of the function rooms two floors beneath our room. We did raise this problem with the front desk who told us the DJ should be finishing at 12:00 a.m. but the music went on for longer than planned. 
Overall, a good stay though.",3,4,1,1
"Cold and cramped
I choose this hotel primarily for its location, I wish I had done more research as I didn't enjoy my stay at this hotel. The entrance and lobby aren't positioned well and certainly aren't as sleek as portrayed on the website. Even though the hotel was kind enough to give me an upgrade to a larger room, the room was small. The heating did not function properly and had a bad odour, a real let down in the dead of winter. I did not enjoy my stay and will not be visiting this establishment again.",2,2,0,0
"Worst Service ever
With all the hotels in Columbus to chose from I can save you some time by NOT recommending the Doubletree downtown Columbus OH hotel. First, I checked in I had my hands full with my luggage and my husband's. There was no offer to help and no luggage carts anywhere to be see. I was assigned my room and managed to get all the luggage up to our floor. I opened the door to our room and it was pitch black inside. I got everything into the room and found the light. There was personal stuff belonging to some other guest all over the room. I found the phone and called down to the front desk. When I told them there was someone already in this room they put me on hold. After waiting for them to return to the phone call for awhile, I hung up and called again. They said I had to come down to the front desk again. I told them I was not going to lug all the suitcases downstairs and they had to come up to where I was. In the meantime, the occupant of the room returned and was quite surprised to see me and my luggage camped out in his room.
I was assigned a new room but it was not a King as we requested 3 months ago when we made the reservation. The lady at the front desk was so rude it just made things worse. She said you can request what ever you want but it is just that...a request. Doesn't mean we will honor it. 
This is a hotel that allows smokers. Every room smells like a stale ashtray as the smell comes in through the vents in the rooms. 
We ordered breakfast to be delivered between 8 AM. It never came. Well, I take that back, I called downstairs to cancel the breakfast as we both had to leave for meetings at 9:00AM. As we were leaving our room for our meetings, there stood the man with our breakfast. One hour late. We told him that we canceled that and we do not want this on our bill. 
Walls are so thin you can hear the people next door talking to each other. Our neighbors were up all night and so were we. 
Awful service, rude front desk, stale smoke smells and room service when they want to serve not when you request it. Shame on Doubletree.
The",1,1,0,0
"Not Representative of the Brand
While the staff was friendly, polite and efficient, this property is very worn and tired and needs an upgrade in facilities or needs to be cut loose from the Holiday Inn brand. Elevator and hallway carpet was ragged and stained. I sat in a leather lobby chair that was ripped. My room was clean, but in need of new baseboards. My colleague's TV remote did not work. When retrieving luggage from behind the front desk, I saw the office behind the front desk and it reminded me of some scenes out of a college dorm.",2,2,0,0
"Nice place, boring area
I spent a week at the Fairmont Millennium Park Hotel in May 2012 for business and extended a few days for pleasure. We left the Saturday of Memorial Day weekend. Great for business not so much for family.",4,4,0,0
"An Awesome Place!
My sister moved to Fells Point about a year ago and my husband and I have been up about 6 times to visit. We stumbled upon the Admiral Fell Inn by luck, and have stayed here ever since. The staff has been so accommodating and super friendly. On Saturdays they serve wine and cheese and tell the history of the hotel, Fells, and popular ghost stories while dressed in costume. Some people are really into it, and others just come for a good chuckle. But either way it's a good time! Rooms are quaint, cozy, and clean. Fells is a very cool, artsy town. Tons of bars, restaurants, antique shops, and art galleries. The attached restaurants are excellent! I recommend the sangria at Adela, the tasting menu at Mezze, and for a fancy romantic dinner go to Meli.",5,5,0,0
"THE WORST!
Beautiful grounds, awful accomodations and service. NOT comparable to a Marriott as the advertisement stated. This is a converted dorm with outdated everything! Bathroom shower/tub was so dirty you could grow black eyed peas in it. Continental breakfast was the pits. NEVER STAY HERE!",1,1,0,0
"Very Nice Stay - Made me feel at home
I recently stayed 6 days and 5 nights at the Hilton Mission Valley hotel for a vacation in San Diego and thoroughly enjoyed it. The accommodations were great. In fact, what made the stay really exceptional was the excellent customer service my husband and I experienced from most of the staff. Two staff members in particular were Brian Kurpiewski and Fabrice Sherif. They both went out of their way to make us feel totally welcomed. They also made sure all of our questions about the hotel, city, and local happenings were answered even before we asked. 
Brian and Fabrice always greeted us with a smile and seemed eager to help. Many don't understand how far these simple gestures can go in helping to create a pleasant experience for the customer. It is also a tremendous reflection on the company, something I consider quite critical. I plan to hold other Hilton staff to this standard of customer care in the future. I truly believe that it is the employee that makes the Hilton brand as stellar as it is today...not the other way around. Both Brian and Fabrice exemplify the excellence that I am sure Hilton strives to achieve in the hospitality industry. Thank you and Hilton management and my deepest gratitude to Brian and Fabrice for going the extra mile to make our visit a pleasant one.",4,5,1,1
"The 1980s called...
...and they want their bathroom back. This place hasn't had a major renovation since it opened as the Kempinski decades ago. While the bed and linens are quite comfortable, for a hotel of this class, the bathroom needs an update and the TV needs to be a flat screen. The gigantic swivel tube TV with the worst cable TV package I've seen isn't what's expected at this supposed level.
Location and staff were great, views are also very good city views.
It's also one of those hotels that charges for wifi (why do cheap hotels give it away and more expensive ones diddle guests for $10-15 a day?). Thankfully I was able to pick up an unlocked signal from a nearby residential building and didn't pay a dime!
Stay here for price. There are plenty of equally nice hotels in this area. Don't pay more than you need to.",3,2,-1,1
"Beware of some (?) executive floors
I recently stayed on business at the Hilton for a few days.
Positives -
- prompt and friendly check-in (am a Silver level Honours guest, ie I don't stay at Hilton properties very often, yet there was a separate counter - very convenient)
- good, central location
- Starbucks on property
- quality toilet articles
- some but not all floors have been refitted and look nice. I used the standard room of a colleague on the last day as I was unable to secure a late check-out and it was much more contemporary than the 80s fit-out in my 'executive floor' room.
Negatives -
- On the second night, someone had organized a large reception at 10:30 pm in the Presidential Suite above me. Despite a number of complaints from guests, and multiple assurances from management and the security manager, the function continued until 12:20 am and kept me awake.
The hotel said that the function had not been authorized but that didn't seem to have lead them to close it down.
- As an apology, the manager offered me 'extra points' and a fruit / wine service - both much appreciated but my weekend was ruined. The duty manager also offered a late check-out for the day of my departure. Unfortunately, he forgot to note this in the system and Hilton was unable to honor this. Another major inconvenience.
- My room on one of the executive levels (40) was in dire need of an update. Other than a ~2002 model flat panel TV, the room featured 1980s carpets, bed, phones and bathroom.",2,2,0,0
"FANTASTIC LOCATION!!
First of all i have to agree with some other reviews regarding the size of the room we stayed in,its the smallest hotel room i have ever stayed in but to be honest it did not bother us too much,all we wanted was somewhere to lay our head and it was most prob one of the most comfortable beds we have ever slept in!!
The hotel and rooms were very clean and the location was amazing,literally a 5 min walk to Central Park and a 15 minute walk to Time Square and right opposite the Lincoln Centre,we stayed in this hotel for 4 nights and if we come back to New York we would like to stay here again.
Kate and Matt",4,4,0,0
"Could be better
I stayed here for four days, and fell in love with the location more than the actual hotel. I upgraded to a suite but the room was still very hard and ""business motel"" in its feel. The pass to the full spa/gym is great, and there are many restaurant and entertainment options that you can walk to in Harbor East.
Some of the channels on my TV did not work, and it was never fixed. The manager gave me half off my final night due to the inconvenience. The front desk staff was kind and helpful.
It's just an average hotel in an excellent location.",3,3,0,0
"Check the linens...
One of the websites decribed this as a boutique hotel, but I think independent budget hotel might be a better description. It wasn't cheap though, probably because I stayed there on a major conference weekend, but relative to the other hotels downtown, the rate at this hotel is more affordable.
Location-wise, as many other reviewers have commented, the area is known to be iffy, although there are ongoing condo developments in the area so maybe it won't be that bad. The hotel staff, taxi drivers advised not to walk alone outside after dark. Reasing the other reviews I imagined a chaotic and noisy neighborhood, but in fact, it was a somewhat quiet and remote street even on a weekend. If you do head downtown, bus route 29 (from south of the river) stops right in front of the hotel so it's not that bad. But make sure you check the bus schedule on the CTA website if you're going out at night. It's a 10-15 min walk to McCormick Place, but not a pedestrian-friendly walk.
I was really surprised to learn from a local that the property is only about 5 years old, because the interior looked very 70s/80s and the room furnishings were not in a good condition. Although I traveled alone they gave me a room with 2 double beds. One of the beds was sagging at the foot edge and when I sat down it felt like I was sliding off. The carpet was also badly stained.
I did not mind that the linens were not of good quality, but on both days I was there, half the towels were stained. The blanket was also very thin, old and grey, as though it had not been washed in ages. Icky! I agree with one of the prior reviewers that the shower had an awkward spray, wide enough that you would either feel too hot in the middle and too cold outside.
After reading the other positive reviews I'm not sure if the poor quality I experienced was because I booked the room on Hotwire. I would only recommend this as a budget option and only if you will need to be at McCormick Place a lot and can't book hotels downtown.",2,2,0,0
"I would stay here again
I think your stay is going to depend on your mindset going into this. If you go into this thinking you are going to stay at an upscale, romantic hotel you are going to be dissappointed. If you go into this thinking you are going to stay in a great priced, awesomely located, older motel you should be fine.
 Like the other reviewers have written, this is a quirky/retro motel in the middle of everything S. Congree street has to offer. We stayed in room 126, one of the smaller rooms with a full size bed. Did not sleep well, the bed was a little uncomfortable for me. The bathroom is small but has the basics. The toilet was uncommonly loud. As a woman, I had a hard time with the vanity-mirror-blow dryer situation but eh...my hair was dry in the end.
 Talk about awesome location though! Everything is in walking distance. Need your iced latte fix? Right on the corner. Ice cream craving for the smoothest ice cream imaginable? Across the street. Best pizza in the world? couple of blocks. Cool shopping? Live music? Interesting food from food trucks with interesting names? You get the point.
 Would I stay here again? Yes. I would try to get one of the bigger rooms if possible, but if I got this room again it would not be a deal breaker.",4,3,-1,1
"Nice, and quiet
We were very pleased with the relaxed and friendly feeling we had while staying here. Our room was off the courtyard in the brownstone in the back. Very quiet. We also had no smoke intrusion from the few smokers in the small courtyard. The room was very clean and well maintained. The cute little breakfast was just right and we got to meet other people from all over. Highly recommend this place. It is close to theaters, Chelsy Pier, lots of food, and it was very inexpensive.",4,5,1,1
"run away...fast!
By far the worst hotel I've ever stayed at...and I didn't even stay. From the moment we walked in the lobby we knew we had been duped. It was nasty, pretty sure there were ""working girls"" in the lobby, security guards looked drunk. By the time we checked in and went to the room I was over it. Door didnt look secure and probably would have been kicked in at some point so someone could rob and kill us. Sat on the bed and started itching. Bathroom..well....just trust me on that one. Carpet didnt even go all the way to the wall. Called the Four Points Sheraton on Michigan and told them how bad it was. They immediately found us a room. Called the Congress front desk and demanded that we get a refund. After a long time of going back and forth they finally said ok as long as we were out in 5min...our stuff was by the door anyway so we were out in 2. Very rude....very nasty...very terrible experience. If you go by pics alone this place looks pretty...but the truth is far from the postcard...",1,1,0,0
"It's a Days Inn...
This place is just okay. I would not have stayed here, but my company booked this hotel for show at the convention center. Right across the street from convention center, so that's good, but it's a Days Inn!!! :-( The rooms were just okay, small, cheap fixings. Tools were left in room from work I guess someone was fixing?!? Does have frig and microwave in room. Never used them. Maids service very slow, back from show at 4pm still not cleaned!!! What?!!? Very small bar area. They had a small set-up on patio on Sat., it was chilly outside so sat inside. Asked to move because outside folks not associated with inside folks. This was an advertised event at front desk!! And inside was EMPTY. In fact the restaurant was never busy! Front desk folks and bellmen very helpful and nice! The one bright spot. Don't stay unless pocketbook dictates.",3,2,-1,1
"Historic hotel
Located just off Rock Creek park, this historic hotel is a lovely place to stay. Very nice rooms and a great staff. Very nice pool area and health club/spa. A short walk to the metro, but in a quet residential neighborhood",4,5,1,1
"Like a Monet...good from far, far from good
beautiful building...beautiful restaurants...beautiful lobby...beautiful Marco Brambilla video installation in the elevator...pretty much amazing until you're actually staying at the hotel
First problem...was arriving on an international flight so I didn't get to the hotel until 10PM. I am a Founderscard member and am supposed to get an upgrade on check in. I even called the night before to confirm. When I arrive, they put me in a queen size bed (I'm 6'4"") and tell me they are booked. I spent the next 90 minutes trying to find another hotel to switch to when I finally find a room at the Ace, all of a sudden there is a room with a king bed available. ""Sorry sir, there were some technical problems with this room but the room just opened up.""
I get to the room, everything seems fine. I go to use the toilet (#1) and it takes 3 flushes for anything to go down. Because I've now wasted almost two hours getting into the room, only the late night menu is available for room service. I ask if any of the restaurants are still serving dinner, ""yes, until 2am."" I call the grill to make sure there's a table available, they say sure come on down. I go down to the grill and have to wait 15 minutes for a table. I get seated and the menu is the EXACT same as the room service late night menu. I order a soup and salad and to be fair, it was quite good.
I go back upstairs to go to shower and then sleep. I take a shower, but there's no door on the shower so the bathroom floor ends up with a pool of water on it which I have to mop up with a towel. I go to sleep and I'm laying in bed and I hear a pounding that sounds like an anvil coming from either the floor above or the room next to me. Then I hear the shower running like it's my own shower. Doors slamming in the hallway all night and day. Super loud on the street all night and day.
This hotel is all style over substance and wildly overpriced. At the least the one in LA doesn't try to gouge you like it's a real 4 star hotel.
Would never stay here again nor recommend it to anyone.",2,2,0,0
"Good Hotel for Business Travel
My company sent me to SXSW at the last minute and consequently, all of the hotels in Austin were booked. So, they made a reservation for me at the Super 8 which is quite a bit away from the action. Initially I was horrified. Although I'd never stayed at a Super 8 before, the two syllable + numeric name conjured up perceptions of the Motel 6. I was however comforted by reviews on TripAdvisor and upon arrival I breathed an official sigh of relief. 
The hotel is clean with minimal wear and tear. The staff is nice, the beds are incredibly comfortable and the coffee is superb. There are lots of nice little touches from the ""welcome"" snacks in your room, to the free breakfast (I had a sausage biscuit, yogurt and coffee every morning). 
The only real downside is that there is literally nothing around the hotel, so you'll either need to rent-a-car or befriend a cab driver. The hotel does have a little mini mart that has snacks and sodas/juice. There are also a few restaurants that deliver. And you have a mini-fridge and microwave if you want to do a little grocery shopping while you're there.",4,4,0,0
"Top-notch service and a very pleasant pool area
We recently completed a one-night stay at the Warner Center Marriott. We were visiting family in the area, and simply needed a comfortable place to take the kids. I was very happy with the rooms, food service, customer service, and pool areas at the hotel. The rooms were fresh and bright, and the beds comfortable. There is both an outdoor pool with bar area, and an indoor pool with an adjacent workout/ fitness area. The fitness/ pool area bath/locker rooms had a dry sauna. Overall, I thought the guest ammenties were excellent.
I had two slight problems with our stay, which were quickly addressed. 1) When neither key cards worked at our room door (a major guest experience bummer after a long day of travel, no?), a manager offered to accompany us back to the room to be sure the second set worked. Nice touch. 2) Although the hotel is adjacent to numerous excellent restaurants, we were too tired to venture out, and ate on the outside patio at the hotel restaurant. The food was very good (I had one of the best lobster/seafood rolls ever?!), my husband enjoyed his shrimp-noodle stir fry. The service was excellent, but apparently the server forgot about placing our appetizer order. Frankly, we were sort of tired, and just decided to forgo it when the dinner plates came out. But here's how great the service was: The manager called moments after we returned to our room, and said that the server had just realized her error, and could they please send dessert directly up to our room? Now, this is the sort of thing that keeps me coming back to Marriott. That server earns my kudos for overcoming her error and making it right with the guest. Well done!
I would definitely recommend this hotel. Great for business, and a central location to the West San Fernando Valley/ Agoura/ Malibu areas. Excellence in action.",4,5,1,1
"Could be great if updated
Great location to McCormick place and nice to walk to waterfront. Hotel is shabby and needs updating. Heating problem, hallways dirty, hallways shabby, rooms & bath clean, but shabby, staff friendly, need fridge in rooms
Adjacent restaurant food so-so, wait staff and bartender very good.",3,3,0,0
"Swimming Championships 2012
The Blake.....
Let me start off with the positive. The staff is really fantastic. Honestly, it is the only thing that the hotel has going for it at the moment. The do try however, to make you comfortable. 
The ""refurbished"" lobby has been refurbished with plastic accessories many of which do not work or are already broken. They provide coffee in the lobby for $2 a cup and that comes with sour milk and coffee grounds. The store is lack luster and very expensive. 
The restaurant which made it's debut opening the night of my arrival is filled with wonderful employees however, they only had one salt and pepper shaker for the whole place, the tables were cheap and scuffed and the bar lights, broken. 
As for the food, it was very good and again the staff was extremely attentive.
The elevators!!! Just scary. They do not align with the floor and they very old and beat up, however the tin foiled ""B""s inside give them a nice touch.
The rooms are a whole other issue. The first room I entered the door was broken, carpet was coming up and the slope from bathroom to entry was so that I tripped. The light fixtures did not work. They did change my room.
My second room was better but for the amount of money you spend it was not even comparable to a Motel 6 (not that that is bad if you are paying $49/night.
The door looked as if it had been kicked a few times as did many of the doors in the building. The door jam was coming off and hit me several times in the arm upon opening. Carpet was stained, and again light fixtures, telephone and drawers did not work properly. 
There were many more issues but you get the idea. 
This hotel does have potential but under the current direction I would not go back. I do feel sorry for the staff as I know they know the problems and are constantly apologizing for them. 
I do have to say for my trip the building was located perfectly but I would not stay again.",2,2,0,0
"Convenient to Sea World San Antonio
We have season passes to Sea World and go one or more times a month for two or three days each time. Sometimes just a day trip from Austin as is about 95 miles door to door for us. First time we stayed at this Courtyard and we enjoyed it. Our young children wanted to remain at the hotel to swim rather the head right over to Sea World. They had a great time then we went to Sea World for their ""Hallow Scream"" going on until October 28, 2012. Park is open late for the weekend nights. Next morning the Hotel has an adequate breakfast buffet that runs about $10 for adults, kids 5.99, under 5 is free. After the kids had all they wanted we headed back to Sea World for mostly the water park Aquatica. We were almost by ourselves as most folks seemed to be over at the regular park attractions. Kids rode the water rides, slides, as many times as they wanted with no lines.",4,5,1,1
"It's Ok
I stayed with my boyfriend, we were there to see a Giants Game. The only thing I liked about it was that it was closed to the buses, Walgreens and Round Table Pizza. It's not a place it you want to get a goods nights rest, all night you could hear sirens, people yelling, car alarms, people's foot sets above you, and the bed was not that comfortable; I did not sleep at all. Even though it was just us two, the room felt very tiny.",3,3,0,0
"Great Rooms. Staff Sort of Iffy...
My flight was delayed and I had to stay over. United covered the cost of the hotel, so I should not complain. However....
The staff is not well trained. I need to run to a mall to buy a few things because all of my luggage was stuck at the airport. They do have a courtesy van, but no one seemed to know when it ran and where it was allowed to go. It took my being a bit persistent to get a manager to actually get all of this to happen. 
Off-setting that, the rooms are really nice, very modern and a great and comfy chair to work in. 
This stay was a total surprise, and if you do get stuck at IAH, it does merit staying at.",3,5,2,2
"Excellent accommodation
I particularly liked Jenny Bytygi on reception who helped us when our booking had been inadvertently cancelled, she found us a room even when the hotel was full, thanks so much Jenny. The staff were always really helpful and friendly, top marks.",4,5,1,1
"upscale convention type hotel
Hotel was very comfortable ith a great bed ,bathroom was marble with dual shower heads, we had a riverview room that was recommended to avoid street noise, room was still noisy from street traffic. one of my reasons for not giving a 5 star rating was because there was no free wi-fi in the guest rooms,the other is that they charge for everything, bottled water,business computer use , a cash bar inthe room i'm suprised they don't charge for tv, thats ok if you are there on business and charge everything to yur expense account,been there, done that ,now that I am retired I pay for everything. On the plus side the restaurant on the premises,ZOCCA, was excellent, the wait staff was great,they made us feel like special guests every time we went there, the food was also excellent.",4,3,-1,1
"Exceptional Stay
Excellent place. The room (on the Hilton Honors floor) was clean, spacious and quiet. Perfect for relaxing. Standing O Bar was very good. The drinks were surprisingly good in no small part to having a noticeable amount of liquor in them. Nacho appetizer was also good. Of particular very positive note was Kim at the front desk. We checked in early evening, and she was a positive and spirited as could be. Kim and her upbeat helpful friendly attitude was what we needed after a long day. She is one of the big reasons we enjoy coming back to Hilton and this Doubletree. No complaints- we'll be back the next time we are in Philly.",5,5,0,0
"Impressed with first stay at LaQuinta
Our first time staying at a La Quinta and I would definitely stay again. Clean, comfortable, affordable. It was handy having a refrigerator and microwave. Didn't get to use it much, but the room had a flat screen TV that was probably the largest I've ever seen in a hotel room. Indoor pool and hot tub were nice to have during a winter stay. Free breakfast was decent.
Front desk was very responsive. We had a problem with the air unit in our room the first night and it was remedied immediately.
Also, have to respond to previous reviewer who complained about beds, etc. I thought the beds were extremely comfortable. Yes, they are ""tall"" beds, but I can't imagine anyone having difficulty getting onto the bed.",5,4,-1,1
"Definitely NOT 4 stars...mezza, mezza
Spent a night October 6th...3 floors below elegant night club. Not only could the street noise be heard, but the club's band thumped its bass guitar through my room till 2 AM. Earlier that evening, went to see club, and doorman was vigilantly checking licenses, but nothing smooth about it, flanked by his boss. Didn't evoke warmth and elegant portrayal of club. One young couple was infuriated over treatment. Lobby relatively small, not relaxing. Front desk long wait time for simple request. One positive was bed-firm, very nice. But overall, extremely pricey for older, somewhat charmed hotel, definitely would not stay again.",2,4,2,2
"Decent but not above average
I would give this hotel a 3.5 star rating if I could. The mistake we made was staying at the Renaissance Blackstone the night before which was more like a 5 star compared to this would be 4 star. If you want a decent hotel, with nothing to write home about that is central to downtown Chicago, this hotel will do. If you do not expect anything beyond that you will not be disappointed.
If you want old world Chicago luxury, I would definitely recommend the Blackstone instead.",4,3,-1,1
"location, location, location
Growing up in Seattle, I had always seen the entrance to this hotel but never stayed here. For a recent special occasion (birthday) we had a mini stay-cation and had the pleasure of staying at this lovely hotel. The staff is welcoming and kind - and even surprised us with a complimentary bottle of wine to celebrate the birthday. What a thoughtful touch that meant a lot to us and was just the icing on the cake for an overall wonderful experience. 
The rooms are surprisingly generously sized - The hotel in significantly larger than it looks on the outside. The 'rooftop' deck is spacious as well, i only wish the weather had been better the weekend we stayed so we could've enjoyed it for longer than a quick run in the rain for a picture with the Pike Place Market sign in the background. 
And the location.... so many great activities at the doorstep of The Inn at the Market. Highlighted definitely include: Can Can for a show, Alibi room for late night pizza pig out, and morning after brunch at Seatown. I'm ready for another stay-cation just thinking about it!",5,5,0,0
"Perfect Location, but....
The hotel could not be in a better location for Times Square, Broadway and major NYC sites. Unfortunately our room (4004) was most definately not 4 star standard. There was an overwhelming smell of damp (we had to buy airfreshener to mask the odour) , furnishings were shabby and dated, bathroom was also substandard with a loose WC cistern and hole in wall.
It's passible for a few nights in central New York, but not worth the rates charged - and most definately does not equal the standards of other hotels in the Millennium Group.",3,2,-1,1
"Nightmare
at 3am, it sounded like a hoard of inner city kids unloaded into the hotel and were at recess. the hotel staff could not tame the kids, and it took 2 hours for police to come and enforce civilization. hotel did not offer any compensation.
minus the kitschy blue mood lighting, the rooms are small white dorm rooms. 
also, the phone labels are incorrect. dial 0 then the number, not 9 as the phone instructions state. 
so. ghetto.",1,1,0,0
"musty, smokey and tired
This hotel had a great location, but you can do much better for the money. The hallways smelled of smoke, dirty elevators, furniture in the lobby was thread bare. The staff was very helpful. The room was large, bed comfortable but the room was so musty and old smoke lingered. If you have any allergies don't stay here!",1,2,1,1
"Hope they pay the staff well - they were great.
Stayed here for 4 nights and was a good experience after we checked in. We had requested 2 beds and were told that even though it was noon we had better take the room by the elevator now as opposed to waiting for one farther away, as they were overbooked by 14 rooms wanting 2 beds versus one king. Took the room as was thrilled we were not one of the 14! By the elevator ended up being fine, and being on the 35th floor was a nice view. Room certainly could have used more shelve space and real lightbulbs in the bathroom (dark!!). Otherwise was comfortable and clean, requests were followed up on immediately and they checked to make sure it was completed.
One thing which made the entire trip much easier was the concierge desk. Amanda was always helpful, but seemed to see mostly Orlando. He had great suggestions and was super helpful with ideas, reservations, and following up with questions about our day. Went places I would not have gone without his ideas.
The staff help make this place a standout, from the bell staff to concierge to housekeeping (which I never saw or heard!). Would stay here again.",5,5,0,0
"DISGUSTING!!!
So terribly dirty. My little girl had her shoes off even though I told her to not take them off, but was running around in the room and an hour later her feet where black from the very dirty carpet. The first room we got everything was broken including the AC so very uncomfortable, we switched rooms and the AC worked a bit better but was really loud. Both rooms and hotel was very dirty. Needs new carpet. The Continental breakfast and pool was not too bad, but I still was on edge when things aren't kept clean?? Not even worth the price you pay, was so glad that they shuttled us to the cruise port, that was nice of them and I was so glad to get out of there.",1,1,0,0
"stay for Daughters birthday
Thank you to everyone at this hotel for a wonderful time. Everyone was very helpful and very responsive. I would recommend this hotel to everyone. Anything we asked for in our room was there immediately. The room was fantastic. WE had one of the suites and it was perfect. I thought the rooms were very charming, clean and the hotel is located in a prime location. Would stay there again.
Thank you",5,5,0,0
"Very Modern
My stay at Aloft was very nice, the staff were very accomodating and the rooms were cozy. I almost felt a little pampered. The lobby area is amped up with brights colors and music and built to let in alot of natural light. The rooms have a nice walk-in shower, 42"" tv and FREE wireless internet. The only thing was the room air conditioning blows onto the thermastat, causing it to kick off while the other side of the room is warmer, but that is only an inconvienence if you like it really cold. I would remmend anyone to stay here, but it would probably be more appealing to business and younger travelers.",5,3,-2,2
"Location,location,location
Hotel Whitcomb is a National Historic Register hotel that has not been fully updated to the standards that we expected. The rooms are clean but very small. They appear much as they would have at the turn of the last century (20th). It seems that travelers in the early 1900's were looking for less comfort, window lighting, and space. We are not historians and don't really appreciate the historic architecture at the expense of modern comfort.The Hotel staff were very courteous and friendly. We were upgraded to a King Superior room but came back to the desk to suggest that they had made a mistake. To our surprise were in a Superior room! Can't imagine what a regular room would be like. It was a plus that the very noisy window unit was able to drown out the city sounds of the alley below (very active and noisy on Saturday night).The location is in front of the Muni/Bart station and extremely convenient. The problem is that the Civic Center location is on the edge of a declining neighborhood and a hangout for the homeless and beggars. You need to ride or walk to the Powell Street area where there are crowds of shoppers, all the best retailers, lots of restaurants/bars, and a safe/vibrant feeling. If you are comfortable walking a few dingy blocks to the nice part of town, enjoy less pricy historic hotels, and prepared for panhandlers then Whitcomb is for you. Quite possibly we didn't give this hotel a proper chance but we left after the first night and moved to the Powell/Market area for $20 more a night and had a really nice time. The best thing this hotel has is the price,Starbucks on first floor, and metro convenience.",2,4,2,2
"The Bomb
The best hotel near the Space Needle, we stayed for 6 days and 5 nights, the rooms are clean, the complimentary breakfast is great, and the staff are courteous and helpfull. Highly recommended and best value for your buck. Will stay here again if ever I will be in Seattle.",5,5,0,0
"Needs help
Three adults in a 2 bed ""suite"". The carpet was frayed, found peanuts by my bed, the bathroom looked liked it was just remodeled but done poorly, but the kitchen was clean. When you turn on the air conditioner, there was a bad odor so we had to keep the door open for about 5-10 minutes until the smell was gone. The free WiFi was very spotty; more off than on. My son and his girlfriend said that the free breakfast was not very good.",2,2,0,0
"A tired rip off with
I have just spent a night at the Waldorf and would not stay again. The motor lobby looked like an evacuation centre when I arrived, the bell hop suggested leaving my luggage on an open shelf. The rooms are tired and dated and tatty. The public areas are only saved by the inherent architecture but has a distinctly '80s' corporate feel which is depressing. Two martinis $45, orange juice $9, eggs Benedict which was decidedly average $28. And to add I insult to injury, there is a Starbucks in the hotel where a tea that had cost $2.99 at another Starbucks yesterday was $4.25 'because we are owned by Starbucks. I don't mind paying for quality but this isn't it. Avoid, there are plenty of other better hotels in New York",2,2,0,0
"Weary, worn out look
While my room was adequate, the hotel public spaces were quite dreary and worn. At least two of the computers on the main floor to which I was directed to print out my boarding pass were not connected to the printer next to them. If there were athletic facilities, I never found them. There were no materials in the room on hotel services and amenities. The location is not so hot either, away from restaurants.",2,3,1,1
"Not so thrilled with this place
Well, where to begin? Here goes:
1) The room. The room was super, duper small. The ""queen"" bed was more like a full. There was no clock. The carpeting was gross, and there were cracks in the ceiling. The bathroom was the WORST - most powder rooms I've seen are larger than the ""full"" bathroom in our room. The shower was so tiny I could barely move (and I'm a fairly petite 5'3"" female - imagine how my 6'2"" husband felt). There was about one foot of space between the sink and the bathroom door - barely enough room to stand there with the door closed. Also, the bathroom was gross - nasty caulking, old sink, old toilet, horrible shower. The positives of the room: the air-conditioning window unit cooled the room well, but that's not saying much since it was in the upper-50's in mid-October - who knows how it would have worked in the heat of summer. Also, the bathroom had a functioning fan, which I appreciated. So many hotels (including nice hotels) don't have bathroom fans, which I hate. 
2) The floor. I booked a ""no smoking"" room on a ""no smokoing"" floor. After we got off the elevator on the second floor (where our room was), the first thing I smelled was an overwhelming whiff of cigarette smoke. Our room and every other room on our floor had a plaque next to the door which stated ""this is a no-smoking room."" So where was the smell coming from? It persisted throughout our entire stay - not an isolated event. It wasn't that bad in our room, but it was overwhelming in the hallway.
3) Sleep quality. Our room was at the very end of the hallway. Nonetheless, we could hear every single time a door in our hallway was opened and closed. Not just hear it, but it roused me from sleep. Then, starting at some point in the morning, we could hear the maids knocking on doors and declaring ""housekeeping."" All of this despite having our air conditioning unit on. Poor sleep quality. Needs better sound-proofing. 
4) Parking. Parking is valet for $35 a night. Fine, whatever. I was willing to pay it for the convenience, even though that's pretty obsecene (and I live in downtown Chicago!). What I didn't count on: when we got our car back after two nights, it was COVERED (and I am NOT using that word lightly - I mean covered from font to back and on all sides!) with seagull crap!!!!!! There's a large parking structure in the back, and I could have sworn I saw our car disappear into when we dropped it off. Apparently not. Clearly it was sitting outside for three days straight. I'm glad it was just a rental car, because I would have been angry if it was our own car that had been assaulted that way (seriously - it probably took three trips through the car wash to get all of that nastiness off). I was embarassed to drop it off at the rental place in that condition. 
5) The surrounding area. This really takes the prize. Now, I had seen the reviews on TripAdvisor discussing the homeless population around this hotel. My reaction: I live and work in downtown Chicago, I'm not going to be shocked or scared by a few homeless people. A FEW?!?!?!?!? Try HUNDREDS!!!! This was like nothing I have ever seen, and I grew up in and lived in the Detroit area until I was 25 (which I previously thought was the homeless capital of the country - wrong!). It was so crazy, it was just plain surreal. Walking down Market Street within a few blocks of the Whitcomb was like walking among the living dead. There were just zillions of completely stoned homeless people, talking to themselves, walking into you, asking for money. My husband said you could film a zombie movie there without hiring any extras. It was really bad. And again, this isn't coming from a sheltered girl from the suburbs or something - I grew up right outside of Detroit and have lived in downtown Chicago for five years. I became very intrigued by San Francisco's homeless plight and started doing some extracurricular reading on the issue - I had NO clue that San Fran had the highest per capita homeless rate in the country. And they all seem to be concentrated around the Whitcomb. 
6) Bathrooms in the lobby. The ladies' room in the lobby looks like it hasn't been cleaned in at least a year. GROSS. 
Well, I think that about sums it up. Also, when we were trying to check out, the entire lobby was PACKED, as in can't move, and there were only two people working at the desk. So why two stars instead of one, you ask? Because I feel like I was on notice. There are a lot of negative reviews of this hotel out there, and I booked it with the specific purpose of trying to save some money, so I feel like I don't have the right to complain. Also, this hotel doesn't hold itself out as a four or five-star hotel, so I guess I feel like it's unfair to judge it by the four-star quality that I prefer. 
Final comment: at least the lobby is beautiful in a crystally, vintagey kind of way.",2,2,0,0
"Consistently excellent experience
This was a brief, one night stay with my college senior son to take care of a number of things in Chicago. We chose the Conrad because it's location put us close to everywhere we needed to be and also because, being repeat guests, we've been very happy in the past and knew what to expect. Tasteful, spacious rooms, comfortable beds and bedding, attentive service. Kudos - well done - in a city with an overabundance of excellent hotels, the Conrad still impresses.",5,5,0,0
"Should have been great
Well Accor as a group normally provide excellent service and hotels, the times square hotel is the exception. From the moment we arrived till the moment we left the staff could not have done less to assist with anything, from faulty items in the rooms to a very poor quality breakfast complete with cracked cups and plates. The room was just OK at the price and location. The door looked like it had seen better days and had been attempted to be kicked in a few times. The location is great and if the staff gave slightly more than a damn about being there it could be just OK if they try. Otherwise they are obviously selling based on location and name, shame accor, shame.",1,2,1,1
"way overrated and overpriced
Stayed at the Chicago W so sort of knew what to expect, but was still very disappointed. The room had a small double bed and was cramped in a tiny little closet space. The bathroom did not have a tub - this being a 4 star?? The shower was made for skinny people - barely enough room to turn around and did not have a shower curtain - fancy, huh? The water splattered all over the bathroom, no place to put your toiletries, and the sliding door does not lock. No fan in the bathroom. 
Designer hotel? Seems like all Ws are designed by rejected contestants on TV design shows. Can't stand the decor and the stupid phrases they use the 'feeling lucky tonight' package of condoms and lube, the 'whenever whatever' concierge service - that basically offers you standard service. 
Only thing good about this place is the location.",3,3,0,0
"Beware if you want to stay connected!
My husband and I recently stayed at the Georgtown Inn. As he was traveling for business and I needed to be in touch with my family back home, we found the very poor to non existent at times Internet connection a real issue. In this day and age, people travel with devices that require Internet connection to allow them to communicate. As we couldn't Skype, my phone bill was horrendous as I needed to communicate with an ill mother and a daughter in Australia and a son in Europe. We gave up trying to get our emails and a newspaper took 10 hours to download!
Although the Georgetown Inn is a charming hotel in a great location, I doubt that we would stay there again. Obviously management don't care, as complaints to front desk, an email and phone call to the manager were ignored.",3,1,-2,2
"Diamond Member gets a Parlor Room
I was down in San Diego and Orange County this week for work. 
I would be in San Diego my first and last night of this trip.
I stayed at the Mission Valley Hilton my first night (Tuesday of this week), and the room was a decent room. As a diamond member of the Hilton Honors, I got a free appetizer and non-alcohol drink coupon, and a complete breakfast coupon which was nice. I like that the rooms had refrigerators in them. Overall a 4* stay at a decent price. Before I checked out, I figured that this hotel was pretty decent and I'd change the reservation that I had to stay at the Double-Tree down the street to the Hilton for my last night. *Mistake*
When I checked in the front desk clerk was nice enough but a little overwhelmed, I was informed that I was ""Lucky"", they had a Parlor Room (rm 1204) on the executive floor for my stay. This is living room for one of the adjoining rooms. The room was extremely dark, because it was missing a floor lamp. Engineering brought up a table lamp which helped a bit. Instead of a regular bed, it had a Murphy bed, which I thought was kind of cool, until I got on it. I think the pull out sofa bed that I have at home is more comfortable than this bed. Not to mention the frame made me feel like I was lying in a coffin. I called down to see if they had another room available and was told they were sold out, so they couldn't do anything for me.
I tossed and turned all night and figured since I couldn't sleep I'd write this review, so hopefully it will help others avoid this experience.",2,2,0,0
"Good place to stay while traveling through Fla.
Jacksonville Plaza is a good place to stay while traveling through ( right off I-95) and also offers parking for cruisers. Room is comfortable and clean, but not spacious. Breakfast is a cold continental breakfast with a small eating area, but adequate. We met alot of interesting travelers in the breakfast room because it is intimate ( right in lobby). Does offer computer and internet access.
It is close to a great shopping center with good restaurants and shopping.
The only negative is that the lobby has a distinct unpleasant ordor ( I think of mid-East cooking by staff), but rooms thankfully do not have that ordor. It is resticted to lobby area.",4,4,0,0
"Our small hidden gem to stay in NYC!
We always try to stay here when we visit NYC and need to be in Midtown. Once you have been here after staying at the big Waldorf so many times, this is the place for us. If you prefer small, quiet hotels with great service and staff then this is the hotel for you too. The running joke in our family is that my daughter calls it the ""Henchman Hotel"" since all the people behind the desk are good looking young men in black suits. We have stayed at the hotel maybe four or five times and have never seen a female behind the desk. Our room was smaller than usual this time with two double beds as we requested (room 37, second floor and noisy near the street...). The club lounge with small apps and drinks in the evenings is just perfect, the breakfast which is also included is just fine too. There is a small store directly across the street for anything else one might want while there. Out of all the hotels in NYC this little place is our favorite, very private, and very small, no lobby and place to hang out except in the club room. The staff and service are always very good and they are genuinely friendly and happy to meet any requests one might have. Will return again in the future, but will get the junior suite this time, in a quiet location.",5,5,0,0
"Very good experience
Hotel's location is very strategic. Service is good. Massive and well maintained fitness facility (i.e. not just a typical small room with limited equipment facility)
The room that I am staying at in May 2012 seems to have been renovated recently and so it felt rather new and fresh (e.g. Flat TV). When I stayed here in 2010, the room was old and a bit tired. Hence, the May 2012 stay was a nice surprise compared to what I had. 
Also, try to have dinner at Juniper. The food is great",4,4,0,0
"Westin Gaslamp Quarter, San Diego
We stayed from Aug 15 through Aug 20 at the Westin Gaslamp and I can tell you that all of the previous ""nightmare"" stays that people had because of renovation are obsolete. Our stay was almost perfect...the perfect location next to a great shopping mall, a block away from a fantastic grocery store, Ralph's, where you can get delicious sandwiches, salads and pretty good deals on hard liquor. There were so many places that we could walk, we didn't even miss a rental car, plus cab rides in San Diego are inexpensive. The staff, especially Martin, were great, the bar, restaurant and snack bar were above average. The beds were great, but the pillows are sub standard. Until they can upgrade their pillows, I recommend you bring your own, or go to the mall and buy a couple. Pillows were the only thing that brought Sleep Quality down. For Breakfast, we went across the street to the Panara for souffle and breakfast sandwiches.",4,4,0,0
"good deal
Near Ronald Reagan airport -- 3-4 miles.
10 minute walk to a hop on hop off pick up point.
5-7 min walk to a good chinese place and a fish market.
5-7 min walk to Safeway grocery store.
Very good view of the channel.
Good size room, still has good space despite 2 queen beds.
bathroom paints are chipped and wallpaper are worn out in some areas.
Good deal for a hotel in Washington.
Not so cordial front desk people --- but i don't care less for their attitude. It is a cheap place to stay.",3,4,1,1
"Terrible service
I booked the family suite with bunk beds and did not receive what I paid for! I tried to check in early: 11:30 am but no rooms were available at the time. My family and I went about our day and visited Sea World. Got back to the hotel about 10:30 pm and my RESERVED room had been given away! No manager was on duty to do anything. It was late so we had to have whatever room was available. The bathroom had no fan, mold on the walls and dirty towels! We had two TV’s and neither remote worked. I booked this hotel for two reasons; it was near Sea World and I wanted my son to have a room away from home with bunk beds but didn’t get what I asked for or what I paid for. Spoke to the manager the next morning, she didn’t seem willing to deal with the issue, told me to take it up with the company I booked the reservation through and they would take it up with Wyndham as far as credit. I contacted the company I booked it through (sandiego.org, which were extremely helpful!) they then contacted the manager I originally spoke to at Wyndham and she denied any credit. Sandiego.org got theirs managers involved and dealt with higher authorities at Wyndham and some credit was issued. I would never stay at a Wyndham again! I’ve heard bad things about them but I wanted to see it for myself; everything I heard was proven to be accurate!",1,1,0,0
"This is a Hilton ?
I don't think Paris would be caught dead here and neither will I again. I am sure this was a nice hotel in 1975 but it is in need of some updating or a new name. The Doubletree by Hilton name does not belong on the front of this hotel unless Hilton is looking for a new image. The room is the size of a postage stamp but I have a wonderful view of the courtyard and so do all the people outside my room smoking. So my now non-smoking queen room is now a smoking room. Ive stayed in 35 dollar a night hotel rooms in the Philippines that were nicer than this humidor. Should we also have to pay for the priveldge of WI-FI in this oh so not posh hotel room ? Pass on this relic unless for some strange reason all the hotel rooms near SAT are booked.",1,2,1,1
"A Rare Gem
This small boutique hotel is everything you need! Only downside is workout area was under construction, but we were able to use a fitness center a block away and be reimbursed if we wanted. Very friendly and helpful staff, room had a great kitchenette, walking distance to Capital, Smithsonian, restaurants. Very safe area and beautiful. Would definately stay here again.",4,5,1,1
"Small. Very very small. I mean small.
I have stayed at the Allerton numerous times in years past, alwasy because a meeting session I was attending was at this hotel. They moved away several years ago which pleased me. This year they met at the Allerton again. The rooms are the smallest I have ever experienced. In some of them, one can barely walk around the bed because the walls are so close to everything. The elevators are extremely tiny. And because of that, during busy times of the day, one can wait quite awhile until an elevator shows up that has enough room to get into it. The decor is tired. The staff is, well, they are okay. There are so many options downtown Chicago that offer a traveler a better experience at the same price.",1,2,1,1
"Nob Hill area and Mark Hopkins Hotel the best choice in San Francisco
I loved SF,the hotel was great,very good location,I spend 3 nights in this hotel.The services was really good,I had a problem to connect to the internet and they assist me immediately.
The Top of the Mark sky lounge was awesome,I really enjoyed.
The price it was a little bit expensive,but if you want the best than you need to pay.
If I would return in SF,I would stay again here.",5,5,0,0
"unbelievable
Don't expect to park a car if your driving, and if you get a parking spot don't go nowhere. You could end up parking several blocks away. Resturants are not in emidiate vicinity. Not a place you want to walk at night. No really close convient stores, so purchase anything you want to take to the room before you get there.",3,1,-2,2
"Large Rooms, Excellent Facilities
Great outdoor pool/hot tub, exercise facilities, and lots of space in the rooms. There are two nice hdtvs, one in the living room one in the bedroom. Also some nice extra touches, like the maids made a little swan out of the towels in the kitchen and the bathroom...May have to leave a tip for that because its cool.",5,5,0,0
"Sheraton unloaded this property for a reason
As many have stated during the month of October 2012, this hotel was sold and is no longer a Sheraton/Starwood property. Because of this, we (like many) were unable to open our door (on the 19th floor) without security. This and other software issues were the excuses given to us as to why they could not fix most of the software related problems. Additionally, we also had a remote for the TV that did not work and no less than three times asked for it to be replaced, which never happened. That could not be blamed on the software, just poor customer service.
I feel for the staff as they were right in the middle of a transition of ownership that was poorly executed. Thankfully, we got a great rate and the location made up for most of the inconvienence. Until the new owners undertake a serious remodel of the property and fix all their transition problems, I would caution anyone looking to save a few bucks by staying here.",2,2,0,0
"Great location
Had a nice stay at Hotel 140. The location was perfect, the night staff was extremely friendly and the room was completely adequate. It sort of reminded me of a college dorm room but had all amenities and was very clean. Since it was in walking distance to my office's Boston location, I'll certainly look here again.",4,4,0,0
"Check your sheets!
Ive been staying at this hotel during the process of moving to Austin. Everything has been decent until i peeled back my fresh sheets and saw the blood spots on them. still red. im male and the only one in this room. not my blood. guess i will sleep in my car tonight",2,1,-1,1
"Average hotel, great staff!
My stay at Hyatt Regency Denver at Colorado Convention Center, was great only because of the staff from the receiving staff to the receptionists to the cleaning staff. Having to say that doesn't mean the hotel rooms was great. In fact, looking to the price I paid, the rooms were way overpriced. The rooms were just basic rooms, the amenities in the room lack many items you should get in a 4+ star hotel like this. Coffee maker is too old, there was no frig. !! Mattress, pillows, and sheets, were too old. Ironically, Denver international airport went in a major renovation, the convention center got a recent renovation, even some next door lower star hotels dis, definitely, this hotel needs a renovation.
Stayed with my wife from Nov.5-9, 2012.",3,3,0,0
"BEWARE-PROPERTY UNSAFE, MANAGEMENT NOT TRUTHFUL
This property is not properly maintained! The room that I stayed in did not have a smoke detector. It was wired in on the ceiling, but no device was there. Another guest told me lady they did not have a smoke detector. The elevator is dirty and looks more like a service elevator than one for guests. Our room smelled of smoke, eventhough we asked for non-smoking. The pool area at this property was not properly maintained. 
While I was there, a little paper sign stated the Spa was not working, but children and adults still used it. If the spa was off limits, they should have covered or roped it off to prevent people from using it. 
Sunday morning, the pool deck was littered with beer cans and trash. It was not cleaned up until about 10 am. There was no sign on or around the pool area for the hours of the pool and spa-at 7:30 am there were kids and adults in the pool. At that time the deep end was cloudy. I went to the front desk and asked them when the pool got cleaned. They said he would be there. Sometime after 10 am I noticed the pool had turned green and you could not see the bottom of the deep end. The pool guy finally got there and I spoke to the him. He said he could not correct the problem and I went back to front desk to discuss the pool and asked for a discount on my stay as I clearly would not have stayed there without a pool. They gave me $10 off, but with attitude! I still paid more for this hotel than one without a pool. The on-site manager told me it was inspected this morning and they would not be closing the pool as it was fine. I repeated back to her calmly, “you are telling me that the county came and inspected it today?...it is Sunday” She said yes. 
That is not true! The management should have been truthful about such an important issue. 
Today I contacted the Swimming Pool Inspection department for Maricopa County. I knew the manager lied about a serious public health problem. The last date this pool was inspected by the county was September 2011. No inspection occured on Sunday, the County told me they don't work on the weekends. You do not lie to customers to make them happy, especially about a public safety issue. I also waited very long to get a print-out of my bill - over 10 minutes to print it out! Front desk seemed over-worked and stressed. It makes sense when the property is so run-down....they must have to deal with all sorts of problems and cranky customers. Property owner should take care of problems and make this a good hotel and train your employees how to deal with problems. customer service is key in the hotel business. 
BEWARE OF THIS HOTEL - MISSING SMOKE DETECTORS - DIRTY POOL - ETC",1,1,0,0
"Great Hotel
I stayed here during a business trip, nice location in town . could walk to many great restaurants and attractions in the city. The room and beds are nice. Bathrooms were good as well.
Bathrooms could do with a bit of a referb though.
Overnight parking is expensive.",4,4,0,0
"Feels Like a Nightclub
The elevators made your head spin from the decore. Room service was average. Nothing to be excited about. People said that the lake front was better. You had to take a cab everywhere or else it would have been a 30 minute walk from the Loop. I would have rather stayed at the Marriot Magnificent Mile. The lobby felt impersonal. They did not have a good dessert selection at the resturant. The double room beds were so small one of us had to sleep on the floor.",2,3,1,1
"Great stay
Great Location - Serious Pie, Lola, Dhalia Lounge, Icon grille are all within a block. Camera West is 2 blocks away if you need supplies. Pike place is 5-7 minute walk. Westlake station is 3 blocks away. Take the link rail from the airport for $2.25 one way and takes 30 minutes.
Clean and spacious room, Quick check in/out, Staff is polite and helpful. Free internet.
Do not stay on the 3rd floor. You will hear the noise from the street pretty easily. Also there is a 3rd story gym across the street so we had to keep our windows closed at all times or else the people on the treadmills would be looking through the windows.",5,4,-1,1
"Thanks to all the staff at the Wingate for the great service I received on my recent overnite.
I made reservations on line. The staff met me with eagerness to make certain my stay was comfortable. My rental car was due at the airport and the friendly van driver came to pick me up promptly. Thanks.",5,5,0,0
"Charming?........Not to be confused with Very Tired and Worn
Stayed at the Waldorf for 2 nights with my son. A number of reviewers keep saying is the Waldorf, history, charm etc, and they are right, it is the Waldorf and my image of it before going was one of luxury and cleanliness. The first impression of the hotel is nice lobby although there was a damp smell (the main entrance is currently undergoing refurbishment which was a bit of a shame as we would liked to have seen it). We were allocated a room on the 21st floor by a very helpful clerk at the check-in desk, we arrived about 2pm but couldn't check in until 3pm, The clerk gave us directions to Bloomingdales and off we went, leaving our cases with the Concierge which was a bonus. Upon our return, we went to our floor (via a very fast elevator), the corridor also had that 'smell' and upon opening our room door the smell was overwhelming, a damp sort of odour covered by lots of 'shake'n'vac'. The room was dull and had a very small seating area (I had upgraded to a suite) with very worn furniture crammed into every space, the bedroom had two double beds it, the one thing I love about hotel beds is the crisp white linen, the linen on the bed looked and felt that it had been washed so many times it was ready for the rag bag. The light shade had holes in it and the furniture was so chipped that we thought someone previously occupying the room was a budding carpenter. The room didn't meet my expectation of cleanliness and my image of what the Waldorf Astoria would be - I was very disappointed as was my son as I had built this up to be a luxury hotel. I returned to the front desk to advise that I was not happy with the room and was given another room by another helpful clerk on the 14th floor. This room was also a 'suite' and consisted of 2 beds (same quality of linen) and another room which appeared to be more of a big walk in closet with a chair at the dressing table and another chair (again the room smelled as did the furniture). The bathroom would I am sure have been nice in its day however it wasn't the cleanest with marks in the bath. The toilet was in a recess in the bathroom which was a bit odd with double doors (broken at the top and bottom). There are cheap plastic blinds on the windows which were very dirty with finger marks of people putting them up and down. Overall this room was slightly better than the previous one but again didn't meet my image of the hotel. The clerk did phone and I did tell her it was a bit better, I did not want to go through changing rooms again given that we were only there for 2 nights. Maybe this is the accepted standard of room in New York for the price (we paid £250 per night). I think some reviewers are getting confusing charming with tired, worn and smelly. There is history in this hotel which I like but it doesn't let Hilton away with not spending money on the accommodation where the ordinary traveller stays. Overall, not a great hotel experience of a hotel promoting luxury and certainly not worth the upgrade (although relatively cheap - the pictures on the website make it look better than it actually is) of what was a special holiday for my son and I. I would say that the staff were were very nice and professional and are a credit to a hotel which is of a poor standard.",2,2,0,0
"Take it or leave it, they don't give a ****
Ok so firstly, the Blakely hotel looks like the tower of terror from the twilight zone which put me off since i had just travelled from FL. It was attempting to be an upper class ( i guess from the pictures of hounds hunting and coats of arms) hotel and being an english person i can tell ypu it is NOTHING like our English Heritage hotels. 
FIRST OFF (& this coloured the whole stay for me) they messed up our room reservations. we booked one double (my parents) and one twin (me and my brother) and they booked us in two doubles. When i explained there was no way in hell i was going to share a bed with my brother the stuck up cow on the desk looked surprised ( REALLY) and suggested it was us in the wrong even though we'd booked the rooms 6 months in advanced. they then blamed the 'storm' and said they couldn't kick the current occupants out in the storm yet would not give me or my bro a room each... we are 22 and 18... do you think we should share a bed? Answer.No. 
To be fair to them they upgraded us to a suite but like my dad said that isn't what we paid for or wanted, all that happened then was i slept in a king sized bed in the bedroom and my brother slept on a glorified sofa 'daybed' for $300 + a night. 
I found the breakfast to be atrocious (4 people and you get 2 cups and saucers? really?0 with cold coffee and cereal as the 'breakfast' (nothing like the amazing american breakfasts i have experienced in the past) and the staff very take it or leave it. Polite? NOT A WORD THEY USE IN THIS HOTEL. I could have forgiven the room mix up if an apology was offered but we got NONE, rude, cool, arrogant, and stuck up was the impression i got for these lot and it is the farthest away from a decent english hotel you will get. yeah it has the clicehe green velvet and horse pics but if you want real english manners go somewhere else and if you want a better impression of NYC go somewhere else. EVERYONE ELSE i met in this amazing city was kind, witty, friendly and interesting and they weren't even paid to do so. The Blakely lets down NYC ( fab city, wonderful people) and is a poor representation of my native culture. BOOOOOO.",2,1,-1,1
"Horrible experience!!!
We went into Chicago for an anniversary trip. Our room wasnt ready yet so the hotel offered to store our luggage for us in a ""secure"" closet. Once our room was ready; we checked in and they said that they couldnt locate our luggage but would bring it up to us when they found it. An hour later, we still hadnt seen our suitcase. Security stated that they checked their security cameras and they see our luggage going into the ""secure"" closet but they have no idea where it is. Managers were very rude!!!! We were left with absolutely nothing the entire night. After speaking to the day manage the following morning we were feeling better. He said the insurance company would reimburse us for our ""lost"" items. We totalled everything up and they had lost for $3000 our personal items. That was over three months ago and finally heard from the insurance company and they are offering us a $250 for everything. VERY UPSET. I WILL NEVER STAY AT ANOTHER WESTING AGAIN!!",1,1,0,0
"Painful
Toilet was flooded. 
TV was not working.
Overcharged certain items - by charging it twice.
Some staff were nice, for example, the TV repair man, housekeeping. But front desk was arrogant and not customer oriented.",2,1,-1,1
"Forget about customer service
Stayed at the Warwick for a conference. Old but elegant property, good location, but the service and problem resolution skills of the staff and management of this property and the corporate office of the chain leave much to be desired. 
Not only did every request to housekeeping require multiple phone calls, but the maid accidentally threw out a pair of my pearl earings! When I asked the front desk manager for compensation aroun the $40 value (which is very modest relatively speaking to the actual cost of the earings and the $300 rate I paid per night). 
No one at the hotel bothered to try and problem solve and they had 2 days to do it. My complaint was met with defensiveness from security, no proposed resoultion from hotel management (not even a free breakfast), and head office shrugged it away, promising to send me the $40, but never did. 
Considering this hotel attempts to compete with other elegant hotels in the same area, I would expect the service at this kind of property to be excellent. The whole handling of my incident left a very sour impression and if hotels like this aren't in the business of providing a quality product the whole way around then I am not sure why they even bother. 
I say go somewhere else, it's not like there is a shortage of hotels in NYC if you are willing to spen $300-400 pn.",2,2,0,0
"The worst hotel I've ever stayed in.
The hotel is indeed in a good location, but that is the only positive thing I can say about it. The other complaints made here by other users are true. The hotel is unbelievably dirty and the staff is unfriendly. Moreover, I was robbed there. My passport, my credit cards, and my money, which were INSIDE THE SAFE, were stolen. The hotel manager didn't do anything. She said she was sorry, but there was nothing she could do. Never ever stay in this hotel! It was by far the worst hotel I've ever stay in.",1,1,0,0
"Below expectations
I had to initial a $10.95 service fee at check in for internet, pool, spa etc. but could not decline the chagre and use of these sevices - Just be truthful and add this to the price.
An hour or so after a 3:15 pm check in - while taking a nap, staff knocked on the door to check the mini bar from the previous guest - At 4:30 after the next guest has checked in? Come on now.
The roof top bar has a great view but with it facing west it seems like an upscale hotel would have an awning or umbrellas.
The rooms also are feeling a little tired. Curtians do not completley cover windows to keep morning light out, air vent in our room blows directly at the head of the bed. I'm sure this place was the stuff when it originally opened but it was not that impressive on this visit.",3,2,-1,1
"Waffle with Bell of Liberty
I arrived late at night. The entrance to the hotel was locked. When I pushed the door bell button and confirmed my name and reservation, I was let in by the lady at front desk. This experience added a sence of security in such a cosmopolitan. The room was spacious, with elegant decor. I enjoyed the breakfast very much, especially the hot waffle with a bell of liberty at the very heart. You've got to try it.
The hotel locates at the brink of Independence park. So the next morning, with an early start and a hearty breakfast, I toured the park on foot. It was only minutes walk from the hotel to Liberty Hall, Bell of Liberty, Washington Square, Visitors Center and other points of interest.",4,5,1,1
"Super in every way
Thoroughly enjoyed our short stay in this Hotel.
On arrival the reception staff were friendly cordial and very helpfull in securing a good room on the 17th floor and for a reasonable cost upgrading us to Club Level.The room was very spacious and all amenities were modern,clean etc.The bed in particular was very comfortable and huge.
The upgrade to Club was well worth the money,breakfast was included and good as was the early evening food and drinks,The alcohol has to be paid for with an Honesty or Honour card but the measures are yours to pour so really good value.
The views from the club lounge are special at all times.
The location is super being very close to The Waterfront and all the tourist spots.It is only a 20/25 walk up Market Street to the Shops of Union Square and nearby China Town.
Another benefit of the hotel is The Car Hire based on the street level.But be sure to check the costs and time of return as after 5 it is 15dollars to leave it or 50 plus to park overnight.
On leaving we booked the hotel town car for the Airport which at 65 Dlls (incl.tip)was a little pricey but we were upgraded to a stretch limo which made our trip end in a very special way.
All in all a very good experience in lovely San Fransisco.",5,4,-1,1
"Location, but thats it.
Well, you get what you pay for. I had a rat in the room of the wall which kept making noises all night long. I had a cockroach in my bathroom. The bed was dirty. But seeing as i was a broke college student, i didn't care that much. The place was ideally located and at $160 for 4 people during thanksgiving, it was in my budget. Its right beside Time Square and Broadway. So if you are looking for a place to sleep for 5hrs a day, then this is the place.",2,1,-1,1
"Cold showers and too many problems for the price.
For over $500 a night on a weeknight I expected this hotel to be properly functioning. 
First impression was wonderful, the door guys outside look like bouncers in tight black T-shirts so you feel nicely protected... and they were quite frankly gorgeous. They treated me with a calm respect which was a welcome change from some of the yapping sycophants in stupid looking uniforms at the older hotels. 
I waited in the check-in queue for about 20 minutes before being attended to, the people behind me must have waited a lot longer. The room had a funky decor and the Wifi was consistent. 
It was, however, quite cold so I increased the temperature on the thermostat. Stayed in the room for a while and went to have a shower but the water was cold. Skipped it, went to get ice for my drink and the ice-machine was broken. So I went out, and when I returned later I told the front desk on the way up that the shower was cold earlier, they sent an engineer up with me who tried the tap and it was warm. Great. Showered. Room was still cold though so I turned the thermostat up again. 
In the morning the room was absolutely freezing, so I went to warm up in the shower which was cold again. Naked and shivering, I went to call front desk and the bedside phone was broken, completely dead. When I went out, I asked them on the way out to fix the shower and the phone. When I came back my card didn't work in the door for no apparent reason (it wasn't the last day) so I had to traipse back down with shopping to get it re-done. 
The shower was then warm and there was a brand new phone by the bed but the room was still freezing. I called and said my heater is broken. Response? ""There's no heating after May 15"". Although the thermostat now said 80 Fahrenheit, it had still been cooling my room with air conditioning. New Yorkers might be comfortable in 60 degrees but I live in Dubai was aiming for at least 73 inside. I would have appreciated being warned (perhaps a little sign near the thermostat) not to literally make myself sick by trying to warm up the room. After an argument they did send up a heater for me but unfortunately by then I'd already caught a cold. 
When I checked out and nasally told front desk that my stay was not enjoyable, listing the problems I'd experienced (there was another one with the telly), the ""lady"" basically implied it was my fault for not reporting each problem as and when it arose, then repeating the complaint when it arises again. This annoyed me because I had informed then, but I also believe it is the responsibility of the hotel to ensure that their rooms are functioning, the water is hot, the phone working etc. and not of the person paying in excess of $500 per night to take care of maintenance or guess that a thermostat saying 80 means ""COLDER PLEASE"". She said a manager would call me but I haven't heard anything. 
I appreciate I was unlucky on this trip and most people should have a good experience but I have to review based on what happened. 
Oh, great location near Union Square and subways. The location and the stellar door guys get a point each.",2,1,-1,1
"Very clean - convenient location
It's a very good location in Midtown and the room was very clean. The bed was very comfortable and the people who worked there are incredibly nice - quick check with a long line of people. There are not a lot of bells and whistles if that is what you are looking for.",4,3,-1,1
"Wonderful Stay at The Sanctuary!
My husband & I along with our married daughter & granddaughter (seperate room) recently stay at the Sanctuary for 2 nights.The Sanctuary has a perfect location, 50 meters from Times Square but without the lights & noise.Fox studios are opposite & NBC down the road under the Rockerfeller Center, everything is so close!
We arrived early, 11am, and were given our rooms (checkin is 3pm normally) which was great as the baby needed to take a nap.
Everything about the hotel was great. The rooms were beautifully furnished although somewhat small (queen room was approx 10ft square with the bathroom about 3 ft deep attached to the end of the room, no doors just a curtain) Our daughter had a king delux because she needed to fit a baby cot in the room (which was in the room ready to go!)
The hotel staff were the best I have come across anywhere in the world. The doorman greeted us as we approached the entrance & helped with the stroller & bags. The checkin staff were very helpful and the concierge was wonderful, coming around for a chat with everyone in the morning at breakfast to answer any questions and just to say hi.We were welcomed back each time we left the hotel which was realy nice.
Breakfast was complimentary and had a great selection, cereals, pastries, bagals, toast, fruit, yoghurt, juices & tea & coffee all self serve. Only negative was that they did not have a baby highchair, thinking maybe a highchair may be a good investment as it was hard trying to feed a 1 year old on my lap & try & eat breakfast myself. 
Wifi was also complimentary which was a bonus as the next hotel we stayed in charged us $14 a day!
It was our 30th wedding anniversary also & a nice card & bottle of champagne was in our room. Our daughters room had a welcome gift bag of goodies, nuts, pretzels etc, what a nice personal touch!
We had a great 2 days at this hotel & wished we had booked for longer :-)
Highly recommended",5,5,0,0
"Location was only good thing
Room was way too small. 8x10. Says ""Egyptian cotton sheets, feather duvet, high def tv with 100 channels"" all BS. Elevator was 3x3 enough room for 2 people. Restaurant was good. Mac and cheese, the best I've ever had, but pricey......room needed some repairing, not very clean, was looking for bedbugs in the mattress, thankfully none found. Not recommended for 200 per night. Maybe worth 99$ per night. Misrepresented on web site.",2,2,0,0
"An Amazing Stay
My wife and I celebrated our ten year wedding anniversary with a stay at The Inn at The Black Olive, and we could not be happier with our decision.
The staff was incredibly helpful.
The Suite was decorated simply and tastefully. Previous reviewers have said it, but it bears repeating, walking into your suite you really get the impression that you have traveled to a completely different locale. For us, we felt transported to a Caribbean location, similar to where we spent our Honeymoon.
The proximity to Inner Harbor AND Fells Point is another plus!",5,5,0,0
"Not Good Experience
I was there a total of 3 nights (I should have never sayed passed the first). When I walked into my room there it was horrable there was refrigerator just sittingn the room next to bed, no place for it so they just stuck it any where. Then when I asked where my microwave was they brought me another refrigerator (smaller) with one stuck to the top of it. 
First night I was there they had to move me because the phone in the room did not work.The second night I was asked to move again, they had to move me a third time due to work being done in the motel. Floors, Bathtub yuck and fleas, elevetor was a mess. 
Almost every time I went past the front desk they would ask me what room I was in... They could not keep up with where they had put people, the reason I know is because I got a 5:45am wake up call I did not ask for.
The people that worked there were without personality, the only one I felt had any was Lawrance who I believe only worked weekend nights. 
I'm sorry but very bad experience will not go back",1,1,0,0
"Letdown
I just returned from a visit to this hotel with a college group. The only reason I am giving this hotel two stars is because of its location, metro stop, and recently renovated lobby. Other than that, it was complete crap.
During my entire three day stay, I was greeted once by a staff member: the doorman. We were in and out of the hotel all day and they always seemed to be hanging out, talking, playing strange music while watching guests walk by. Service should start at the entrance right?
I ignored this though attributing it to the fact I am a college ""kid"" and maybe older adults were greeted.
When we got up to the rooms, the hallways had an old green wallpaper with dated decor that was such a shock to see after being in the modern and clean lobby.
The rooms were a nice size for being so close to the sites but were definitely dated. Our room had a special feature of a dark red stain on the floor near the door (Blood?). There were also outlets that seemed to lose power every so often and even one plug that was completely missing with the electrical box visible behind it.
I'm not sure how much the rooms were here since we visited as a group, but miscellaneous costs did seem excessive. Our group had to check in in groups of 5 in order to avoid a ""group check in fee."" It also offered WiFi, but again charged for this. The $6 bottled water sitting on the desk didn't have to be used, but was another reminder of how this hotel is nickel and dime-ing its patrons.
Although on this trip, we were out most of the time, when we came back to the rooms, we usually turned on the TV and played cards in someones room. The televsion did offer some on-demand selections, but the standard channels were basically all news channels. There was one channel with about a 10-20 minute looping tour of Washington that we watched 2 or 3 times just because nothing else could be found.
The mall underneath the hotel is a nice feature but all the restaurants close by 6 or 7pm on a weekday, and even earlier on weekends. Also, since the hotel is located in the business district, late night dinners are limited to a metro ride to a restaurant, or dining in the hotel since there was really nothing nearby to go to.
Then the final night I noticed some bumps on my skin and I was very itchy. I figured they were mosquito bites and I went to bed. After returning home, I noticed that there were these bumps present all over my side, legs, and arms. It turns out I got bed bugs from the mattresses.
So in conclusion...
Pros:
-Close to National Mall
-Has Metro Stop
-Nice lobby
-Decently sized rooms
Cons:
-Dated and deteriorating rooms
-Unfriendly/unprofessional staff
-Mysterious Stains
-Limited television
-In business district (Limited restaurants/night entertainment)
-Nickel and dime-ing
-Bed bugs",1,2,1,1
"Not worth the rack rate but OK at a discount
We booked a 1 night stay through Priceline because we arrived at LAX close to midnight intending to depart for parts south the next morning. We took a complimentary shuttle from the airport to the hotel but the schedule seemed a bit slow. The shuttles for other properties came by more often. 
It’s a big property with a spacious, grand lobby. Even at the late hour several people were checking in. There was actually a short line but otherwise check in was smooth
We didn’t realize that the bar closed at midnight. After dropping our stuff in the room we were disappointed that we couldn’t get a night cap at 12:20 a.m. 
The beds were comfy. The pillows were awesome. The mini bar was fully stocked, although we didn’t indulge. The bathroom was nothing great. Everything was clean. 
My husband & father slept in but I took advantage of the outdoor pool and hot tub on the 3rd floor in the back. The pool was shaded & cool in the early morning. The hot tub was only warm and there weren’t many bubbles. It still helped work out some of the kinks caused by our cross country flight. The back of the property vista was not peaceful or serene. Final approach to LAX was directly behind the hotel. Planes were only a few hundred feet above the ground and it was LOUD. You can’t blame the property; it was a convenient airport hotel. 
After indulging in the water, I had to go pick up the rental car. I had planned to take the hotel shuttle back to the airport, then board the rental car bus. The concierge told me to only take the shuttle to the other hotel serviced on the route, then walk across the street to the rental car place. What a great suggestion! Saved me at least a half hour. 
Before I left I had told the valet what I was doing & when I returned with the car to pick up my family he let me leave it while I collected everybody without charging me $26 or forcing me to self park for a lesser fee. 
I had promised the valet I’d hurry so I was annoyed that the bellhop took his sweet time. After waiting more than 25 minutes & calling a second time we chose to schlep the bags downstairs ourselves which I hadn’t wanted to do because my octogenarian father can’t carry his own bags My husband & I each had to wrestle with the bags plus carry-ons for 3 people. Once we exited the elevator, a bellhop came running towards us. For the last 10 yards to the car, we didn’t need him & I would have resented having to tip him. The valet was right there as we approached the door so he got a much bigger thank you. 
Days later when we were trying to return the rental car, we got turned around after getting gas so we pulled back into the Westin to turn around safely. I was pleasantly surprised when the valet remembered us & happy that he chuckled at our unconventional solution to a traffic dilemma. 
Overall it was a nice enough place but I would never pay the regular rack rate to stay there. It wasn’t that good but it was convenient.",3,4,1,1
"good value and excellent location
ideal location at downtown phoenix, no fancy equipment but very comfortable stay. Staff is friendly and room are clean. I stayed four nights for an academic conference in convention center. The breakfast is kind of cheap but considering the price and its location and well maintained room, you cannot ask for more. Strongly recommend and will definitely stay next time visit downtown phoenix.",4,4,0,0
"A good, typical Holiday Inn
We stayed in this Hotel for what turned out to be six nights in July 2012. It was pretty much what you would expect from a Holiday Inn. Average, no frills, ok quality.
Our room was clean and comfortable. All the Staff we came in contact with were very helpful and cheerful. Especially the Reception and Bar Staff. The Reception Staff helped us out when we asked for a different room (no reason other than we decided we preferred a King bed rather than two doubles as was previously given to us). We also asked for a higher floor and they obliged. The Bar Staff were chatty and friendly and we felt welcomed into the Bar. The Bar itself, we found was a little odd. We couldn't put our finger on why, but decided that it looked a little like a play area rather than a bar because of the decor, but that was a minor thing and we enjoyed a drink or two in there after a long day sight-seeing. The food in the bar (we ate one evening) was very good. The breakfast buffet was average and ok.
The Hotel had a bit of a Business feel about it. There was a conference on, so it may have been because of that. The pool (which we didn't use) looked a bit scruffy but was better than nothing.
The Hotel is close to Bus stops, so getting about is cheap and easy. 
There are a couple of reasonable Restaurants and a Supermarket within walking distance, but that is about it. Everything is a bus/taxi ride away even down to the main part of Georgetown, but we didn't find that a problem as the buses were cheap and we also discovered the circular bus and the open top bus both dropped us in the vicinity we needed to be to get back to the Hotel. 
Overall, I would recommend this Hotel for a basic, reasonably priced, friendly, no frills stay.",3,3,0,0
"LIVE WITH NO REGRETS-It doesn't get any better than this!
Re. our 7 night stay March 9th - March 16th
I can't say enough about:
the quality and responsiveness of the staff, 
the ideal location for theatre-goers,
the unrivaled corner suite view from the 29th floor overlooking Times Square, 
the sense of safety and security measures provided by the hotel, 
the simply fabulous breakfast buffets we opted to include in our reservations, 
the immaculate suite, hallway and elevator conditions, including a pleasant surprise found in the spacious bathroom/vanity(over-sized, thick, fluffy towels!) along with a daily replenished assortment of upscale Crabtree and Evelyn personal grooming products, 
the diligent, not to mention challenging, continued upkeep of our dissheveled suite by housekeeping each and every day, 
and at the end of the day, the unsurpassed (in all my experiences at luxury hotels-both on the east and west coasts) quality and comfort of the king bed clothed in three luxurious high thread count sheets, of course, may be the most lasting impression of all of our 7 night stay at the Doubletree Times Square!
After full days of nonstop walking, standing, walking, taxis, walking,subways, taking in 
SEVEN Broadway shows and visits to every imaginable historical and contemporary point of interest - from the lower east side, the Village, Downtown, Midtown, Hell's Kitchen, The Park, the Upper West and Upper East Sides, DUMBO, to Brooklyn and an multi-hours long St. Patrick's Day parade...let me tell you that it can't be overstated how much sinking into that wonderful bed in the early morning hours meant to us! Did I mention relentless walking?
Our every request was attended to in a professional and almost immediate manner; we were simply attended to, CONSISTENTLY, with such flair and efficiently and that I am delighted to report that we have been hopelessly and thoroughly spoiled by the entire experience. This, believe it or not, only scratches the surface of the things we loved (equally appreciated from my male companion's point of view, too!) about everything provided by the Doubletree Suites. 
Now, after our rave reviews, everyone that knows us, knows that staying anywhere in NYC other than the Doubletree Suites Times Square is unthinkable.
This trip was several months in the making, from the very first...and during two more follow-up phone calls placed over the months, seeking more information about the accommodations options, which were graciously received by Rhonda each time, who gave me an excellent first impression of what we could expect to find at the Doubletree... to our final contact with the Doubletree doorman, who secured a driver to transport us to back to LaGuardia following check-out, I am convinced that better guest service simply cannot be found! I tried many times to meet Rhonda during our stay, to personally thank her for her courtesy and guidance reselecting from all the types and locations of suite options - as well as her hearty recommendation for the breakfast package (an omelette chef sealed that deal!!) - but our absences from the hotel during non-stop busy days and nights prevented our paths from crossing. I hope she got the message from other staff members that we felt fortunate and will always be grateful to have had her as the first point of contact for a couple from Dallas debating about where stay for a week in Manhattan!",5,5,0,0
"Good location. Would stay there again.
We stayed at the Hard Rock Chicago on a weekend trip to Chicago because of a coupon on Living Social for half off a night's stay. The hotel is in a really good location on Michigan Ave (between the Magnificient Mile shopping and the Millenium Park/Art Institute) so we were able to walk everywhere. Also, there was a parking garage on the same block so there would not be a hassle to park (we did use valet though to get the full 'rock star' experience). 
The hotel itself was very 'rock star': everything was black, grey or dark purple and dark. Our room and bathroom were decent sized; the furnishings were sparse but fit the theme. We had a corner room on the 7th floor with nice views of the skyline. The room service was also good, not exceptional but satisfying. Since neither of us play guitar, we did not take advantage of the free Fender rental; I was too nervous about breaking it to attempt it. The drawback with the hotel was noise; the doors allow for noise to come through and street noise was audible. And because its a 'rock and roll' hotel, the other guests like to enjoy in rock and roll behavior (aka loud).
We did not take advantage of the China Grill or Angels & Kings club to review them.",4,3,-1,1
"Nice stay
I had an Updated and very comfortable room. The staff was very friendly and had me checked in and out in no time. It had everything i needed for a business related visit -- very convenient to restaurants and in downtown. If i am back in Indy, i would stay at the westin again.",4,4,0,0
"there are better options
stayed here feb 2012 .. i dont think will do it again. very old hotel , rooms small the hallway pretty dark, for the same price you can get far better choices within the area. the only + part the staff much more helpful and amiable it was a relied.",1,3,2,2
"Average & Basic
We stayed in this hotel for a week in April and it was a no frills kind of hotel. 
The building itself is pretty old and the location of the hotel is a bit unsecure. It located near Korea Town and I would not have a family staying with children staying here. There were homeless and drunk being hanging around the hotel and on one instance the man behind the desk sent the cleaning lady out to see what was happening! 
Our room was pretty dated, with chips in lamps and a cracking bathroom wall. The shower was for “short people” I am 5’7” and it is impossible to wash your hair without crouching down. The carpet had big stain marks on it all night you could hear ambulances and police cars screaming up the road, or people arguing and yelling at each other from the street. 
The free continental breakfast was good, with 2 choices of cereal, toast and bagels and orange juice and coffee. 
The reception desk was alright and the cleaners were the best part of the hotel. They were so nice and friendly. 
I probably wouldn’t stay at this hotel again just because of safety concerns, it did not bother me that the room was old, all I am after is cheap accommodation that comes with your own bathroom!",2,3,1,1
"Customer Service
EVERYONE from the valet parking, to the restaurant service, to the cleaning service were so unbelievably friendly, personable, knowledgeable, and accomadating! It was truly an enjoyable stay- I will recommend to everyone and will definitely choose to stay there again! THANK YOU!
-Andrea
PS- I also want to give a special shout out to Joyce Alvarado and Norma Garcia, servers in the restaurant/lounge area- extremely lovely ladies!",5,5,0,0
"Do not stay here-you're wasting your money
I travel to SD every year, this being my 6th. I have stayed at many ""resorts"" so I thought this one would be great. How wrong I was.
1. the beds are hard as rocks [and the sheets don't feel clean]
2. there was an air pump that kept going off in my bathroom all night
3. the decor is from the 70's, nothing is updated except the main lodge
4. there are no elevators-and all the rooms are located outside of the main check in area, expect to walk a lot up or downhill for everything AND expect to either a. pay a bellman to bring your bags to your room or b. drag it up or down several flights of stairs
5. expect to see dirty room service dishes all over the property. I witnessed random plates and half eaten food all weekend
6. I hope you like nature, because bullfrogs kept me up all night
7. the closet doors did not close, so the light in the closet went on and off all weekend. I had to put my bag in front of the door to keep the light off
8. the room had a musty smell and the carpet was grimy like it had not been cleaned in years.
9. I hope you like walking-there is no other way to get around the property. Up and down 45 degree angled hills
The plus side:
1. the restaurant food was good
2. I got the best hot rock massage at the spa
And THATS IT...",1,2,1,1
"Not even worth it
They have the worst costumer service I've ever experienced. I stayed at this location while traveling on business. Materials were mailed to the location so that I would have them ready for a presentation, and the shipment was never located. They charged $39 per night for parking and charged me and my coworker both for one car. Even though I pointed out the mistake, they still fought me on giving the refund, and I had to request it twice. We still had to wait over 20 mins for them to locate our rental car in the parking garage. It's insane. The hotel in itself is old, rundown, and muggy in the rooms because the AC just makes noise, but doesn't actually blow air. The only staff that was helpful was the doorman. I would never stay here again. It's a great location but not at all worth it.",1,2,1,1
"Great Hotel for families.
I really, really liked the Affinia Dumont for our family trip to NYC. It is not the biggest, flashiest hotel in New York, but it has a nice friendly feeling. The front lobby is small, but has everything you need. The staff was wonderful and very helpful. The rooms are VERY big for New York standards. We had a 1 bedroom suite with 2 queen beds and a sitting room - plenty of room for my husband and I and our two kids, ages 9 & 12. The room even had a small, fully functioning kitchen which was great! The beds were comfortable, which you want after a long day touring the city. You can hear the traffic outside, but hey it is NYC, you not here for the peace and quiet. The decor is beginning to show its age, but I thought the hotel was well kept. 
Originally I thought we should book a hotel in the center of Times Square - I am soooo glad we didn't. Times Square is manic and way to touristy. The Dumont is located within walking distance of Times Square (Less than 15 minutes) and it is very close to the Empire State Building. There is also a nice selection of restaurants near by to suite a variety of budgets. The Barking Dog Cafe is right next door and is really good. 
I would definitely recommend the Dumont to any traveling families. You can not go wrong with the location or the value for money.",5,5,0,0
"Excellent Hotel and Location
We stayed here for one night after a cruise to Alaska and it was perfect. The location could not have been better and the staff was very friendly and helpful. Coming off a boat, we go to the hotel at 8am and they were able to get us pre-checked in and hold our luggage while we explored the city. They called us when our room was ready which was before noon which was great. The room was nice and big and clean as was the hotel. If I could say anything wasn't perfect, it was that our room was right on the main street so we could hear everything, but even that didn't make it less than perfect. I would recommend this hotel to everyone, it was such a nice stay.",5,5,0,0
"Fabulous Hotel
Our family of four recently stayed at the hotel for the Labour Day weekend. It is in a very quiet location away from the large crowds, near to Central Park and Fifth Avenue. The room and bathroom are extremely spacious for a big city and very well maintained. The doormen and concierge are very friendly, welcoming you back to the hotel after your day out. The conceriege made a great recommendation for dinner when we were desperate for a good meal that was quick and close by. This is truly a five star hotel, to include the prices you will pay at the restuarant and spa. They do a very nice job offering accomodations to families with children (bottle warming, cots, age appropriate gifts for the children). I would highly recommend this hotel, and plan to stay here again in the future.",5,5,0,0
"Great Potential if totally remodeled
We had planned on spending Labor day weekend at The Admiral Fell Inn. We checked in on Sunday afternoon and planned to stay at least 2 nights. Upon check in, the place looked dark and shabby. Staff is so limited that the person who checks you in, also answers phones and has various other chores to attend to. It was a pity to watch this one young man spin numerous plates at the same time. He had little knowledge of the hotel or room types. We looked at 5 rooms before we settled on the least offensive one. Each room had old beige carpeting streaked with black marks. I was totally turned off. Some rooms had peeling paint, dressers without drawer pulls. It was totally makeshift. My husband and I checked out the next morning. Ugh!
The only reason that we stayed was that our family from New York had stayed there 3 years ago and said it was lovely. We stayed because it was pet friendly and their dog was in attendance. They felt that the hotel had gone down hill since their last visit.
If someone with money got a hold of this hotel, it has the potential to be charming and quaint. The present owners should be ashamed of its condition.",2,1,-1,1
"just listen to me!!
please don't stay here, it is a old hotel, well, very old hotel, you well spend maybe 60 dollars, but it is ugly, old, dirty , really, im not a person very demanding, but this hotel is bad, i did not believe the other people that rating terrible, but it is true.",1,1,0,0
"Worse place I ever stayed in San Francisco
They lost my reservation,that should have been a clue, I should have left right then and there. The room was the size of a postage stamp.The mattress was way too soft. Internet was slower than molasses. Breakfast consisted of few donuts,mini muffins, 2 beat up apples and instant coffee. The TV was whistling the whole time,I think it was a model from the '90. Never again will they see me there. Book a room across the street at the Lobard Motor Inn, you'll be happy there.",1,1,0,0
"Reasonable price; convenient to airport
The Red Roof is a good value, modest airport area hotel. The elevators and hallways show signs of age, but the lobby area and rooms are clean and comfortable. I arrived about 2pm for 3pm checkin but was checked in early with no problem. There is a free computer in the lobby for boarding passes, etc. About a 10 minute walk to the airport light rail station for low-cost transportation to downtown Seattle. Denny's for low-cost meals nearby.
My upgraded room had a microwave and mini-fridge and there is a gas station/mini-mart (high prices) next door.
I had no problem with airport or other noise and I would stay here again.",3,4,1,1
"Good Location but it felt old
The staff was really wonderful and my room had a lot of space, but it just felt old to me. It wasn't due to the furniture because the hotel had modern furniture. Maybe it was the light colored walls throughout. I do recall walking down the hallway to my room and thinking to myself that this felt like an older hotel. 
The location was really good. Many places within walking distance.",3,3,0,0
"Idiosyncratic and Funky
I've stayed at this inn numerous times, and am never disappointed. Each of their rooms/suites is decorated with a different theme, some of which are way over the top but fun. I've always found the staff to be extremely responsive and helpful, with good recommendations for nearby amenities. the grounds and patios are well maintained, though the occasional drift of plastic flowers is a bit tatty but gives me a laugh. When I travel solo, I stay in a small bedroom, preferably the Aruba, which is an interior room in the back and opens onto the patio. (The patio areas are large and comfortably furnished, though I've spent little time there as I'm usually busy in the city or nearby La Jolla or Del Mar.) Bathroom is huge, with enough towels for an army - but it also has a jacuzzi, which I guess accounts for the towel abundance! A number of their suites have a private bedroom and living area, which is great if more than one person is staying over. The a/c wall unit is adequate on all but the most hot and humid days, and I love having a microwave and a small refrigerator to use. The continental breakfast is mediocre, and I do like the fresh coffee and juice, even though the pastries are blah. Location is just great. It's on the edge of Balboa Park, and close to the Zoo. The Old Globe Theatre is only a few minutes away, which means a quick drive home after final curtain. Technically the Inn is in Hillcrest, a fabulous area for shopping and eating. There's no eatery within walking distance, but a mile or two away there's a huge number of choices. I love staying in the Inn as it feels comfortable and homey, as opposed to a hotel.",5,5,0,0
"A Hotel that will nickel and dime you, lacking hospitality
I checked into the Hotel Nikko with a friend before Thanksgiving. I was incredibly turned off and disappointed by the service I received at the hotel. I was really happy when we left. 
Prior to checking in, this hotel lost my reservation that I made on a third party travel website. After checking in after much hassle, we were brought to our room that only had a single queen size bed. I explained to the front desk staff this was not what I had booked. They ""solved"" the problem by charging me $40 for a room upgrade so we could have two beds, even though I booked a room with two beds in the first place. I felt I got ripped off on purpose. The staff didn't help me feel satisfied. 
This hotel will charge you for everything. They charge you $20 to use the fitness area/pool. To use the wifi there is a charge. There is a $49 daily parking charge, which is a complete rip off for the area. I'd recommend you park in the self-park garage kitty corner from the hotel. It's $30 dollars for over night parking.
I also want to warn travelers, the hotel is in a shady neighborhood in San Francisco. I wouldn't leave the property late at night. On the bright side, it is close to Union Square where shopping is plentiful. It's a safe walk to Union Square during the day.
The hotel itself is a nice facility. I really liked our room. Our beds were plush and very comfortable. I loved the bathroom with the separate tub and shower. The tub was incredible. It was large and had a shower attachment.
I don't think I'll be staying here again. Like I said, I was happy to leave. The front desk clerk was rude to me during check out even.",2,3,1,1
"dingy and cold
no blankets, freezing cold, up 3 flights, takes money before check in. Icky.",2,1,-1,1
"Average
Great location. Free Parking (which is good for this area of the city). Bathrooms need some updating. Very comfortable beds. Nice pool and hot tub.",3,3,0,0
"Handlery is OK
Handlery looks like a very nice resort type hotel on the internet, but its not. Its ok, but its not what I expected based on the photos and reviews online. Its decor is very 70's, single paned windows, air and heating did not work in our room, incredibly small bathroom and tub. The pool was smaller than expected as well. On a positive note, all the staff was very nice and the food was good.",3,2,-1,1
"Small issues
We stayed November 8-11 in one of the 19th floor villas. Very modern and roomy. The room had several small but annoying problems.
The 'famous' steam shower didn't work and the in-mirror TV in master bath also didn't work. The guest bathroom door didn't close. It just seems like the maintenance is lacking.
Our room had a fabulous view, but window treatments in the living area would have been helpful to screen the afternoon sun.
The staff was friendly and attentive. We could have used some hints on how to work some of the lighting features.
The bed very comfortable. Linens and towels very nice.",3,3,0,0
"Nice stay, great location, terrific service...
Stayed at the Peninsula last week for 3 nights with my husband. Let me share some observations:
-Excellent location: Right next to the Water Tower. Mag Mile shops for all tastes- Saks, Niemans, Macys down the street. Cabs were never an issue, and being that the entrance is on Superior Street, it’s not crazy or overly populated trying to get in and out. 
-Outstanding Dining Options: We had a chance to sample all but one of the dining options. The traditional Asian restaurant, while not the best interiors, had incredibly elegant food with good size portions. Food tasted exactly like a 5 star in Asia. Not cheap this one, but well worth it if you like traditional Asian flavors. The restaurant connects to the Terrace which will open in early May and looked like a fabulous place for drinks and apps. The Bar (the hotel bar is called, yes, the Bar) is always a favorite spot in Chicago for its luxe interiors and fantastic wine list. The food was good too. Room service was great. There is also a French café at the ground level by the entrance which was the coziest place with a mix of locals and tourists. Amazing quiche and deserts! Perfect place to grab some coffee, a bite to eat and read the paper before heading out for the day. We did not get a chance to try the Lobby restaurant for a full meal; but tried a sampling of dessert from the Chocolate Buffet offered on weekends, and it was devine! 
-Service is 5 star: Like the food, the service is outstanding. From the doormen to room service to restaurants, sincere and polite service to beat most Four Seasons in the US.
-Rooms need some sprucing up: This was the only arena I thought the hotel lacked. Although the rooms are great- super comfy bed, nice bathroom, plenty of space….they feel a little dated and plain. A room can be understated yet luxurious, as demonstrated by Park Hyatt right across the street. It felt like they had not received an interior design visit in a while. We had the highest category you can get for a room before getting to a suite, and while it was super comfortable, it could have been a little more luxurious like the rest of the hotel. 
All in all, the hotel is a great, central location with all the comforts you could need, as long as you get a good rate on the property.",4,4,0,0
"5 day stay in August 2012
Great, modern hotel. Convenient location. Rooms very clean (though compact!) with quiet air conditioning. Although full breakfast not included, free tea/coffee and muffins are available between 7 and 10 am.",4,4,0,0
"Great location, but zero amenities
I booked this 2 day stay several months ago through Hotwire. We were a group 4 adults. Upon arrival at the main hotel, we were told we would be staying in the other building (I feared/suspected as much, especially after reading other reviews on Tripadvisor). A bellman loaded our luggage onto a trolley and the four of us followed like sheep to the other building, which has NOTHING to offer in terms of amenities. The front desk closes at 10 PM and there was no concierge in sight even though it was only about 4 PM when we arrived. The room was noisy, facing out to a busy street. I asked to be moved but was told there was nothing else available. I have my suspicions that anyone booking through an online service like Hotwire, rather than with the hotel itself, ends up at the bottom of the heap in terms of room selection. The room itself was clean, not particularly big, and the queen beds were more like double. Also, considering the reservation clearly indicated 4 people, we had to call housekeeping to have more towels sent to the room (it had 3 bath and hand towels). I didn't like the fact that the sink/vanity was inside the bathroom. It makes life easier if the sink area is separate, along with the hair dryer. Toiletries were good, bath & body works products.
On our second day, the concierge was available, but he was unfriendly and less than helpful. He told us there were no tours to Alcatraz available, which we found later to be incorrect. Unfortunately, by the time we found out we could get tickets (from an outside vendor), it was our last day and we didn't have time.
After our noon check-out, we were able to store our luggage for a couple of hours. We had to be at the cruise ship terminal at 2;30 PM, so it was nice that we could still have time to walk around the wharf area without dragging luggage along. Apparently the taxi drivers don't like to come to the annex because it's such a low fare to the cruise ship terminal. We were told we could walk (with our luggage) to the main building and get a taxi there. When we arrived back at the hotel to retrieve our luggage, it was a different bellman and he offered us the hotel car instead, for $20 (taxi is about $6). The trade-off was worth it, as we didn't want to have to drag our luggage back to the main building and try to flag down a cab from there.",2,2,0,0
"Awful experience!!!
My husband and I were fooled by the pix posted on their website. Rooms were the size of a closet, not to mention the tiny bathroom. My husband and I were getting ready to see the sights, and once my Husband took a shower, the water kept rising and was clogged. We called to the front desk, had to wait 45 minutes for them to send someone up to fix the tub. It was nasty!! The staff was very rude, and would NEVER EVER stay there again!! Next time we will def. stay elsewhere!!!! Even the hallways are small and had a hard time sleeping on the hard bed, with the 1 flat pillow!!",1,1,0,0
"Dirty sheets and no accountability
I complained to Housekeeping that the cushion on the bed was not cleaned and I did not want to see that cushion on top of the bed when they re-made the bed with clean sheets. That afternoon, I went back to my room to see the pillow back on the bed and the sheets were not changed as requested. I went downstairs to Front Desk and requested the sheets to be changed and that never happened. So at 6:30pm, I requested a clean sheet and placed it on my bed. Poor housekeeping. I will check out tomorrow and hope I never have to stay here again.",2,1,-1,1
"People do not smile
Somehow the lack of smiles followed us from the first second. All staff expect 15-20% tip, but they seem not to want to give anything more than absolute minimum. Checking in I felt they put us in the segment of guests that will never tip, so they need not be friendly. And - honestly - I do not tip such manners.",3,3,0,0
"Wonderful Hotel
The hotel is charming and has a European feel to it. It is a smaller hotel with only 100 rooms, so it feels much more intimate and personal. The staff is very friendly and extremely helpful which is wonderful in a city as busy as NYC. The hotel's location couldn't be better, you can walk to shopping, restaurants, and shows. The staff recommemded a restaurant which we could walk to and the meal turned out to be fabulous!! We stayed in a smaller room with an atrium and it made the room feel much larger. The club room was very nice for breakfast, but we missed the wine/cheese as we were there on the weekend and I guess that is only offered on week days. However, I loved stopping by in the evening for cookies and a warm cup of decaf coffee. I would definitely stay here again and recommend it to a friend. We were with friends who have stayed here several times and they said that it has been a wonderful experience for them every time.",5,5,0,0
"Great price, location, but...
This was our third stay at the State Plaza for Memorial Day weekend. We keep choosing it because the apartment-style rooms are huge, the location is perfect for us as it is the closest hotel to the Vietnam Wall Memorial, the rooms are quite clean and the price is outstanding. I agree the furnishing are outdated, but what gets SP an average rating from me is the unpleasant, uncooperative staff and management. Other than Reggie, the bellperson, not a single staff person said hello and most did not even smile at us the whole stay--including the front desk person who checked us in! As for management: what hotel gives you a full kitchen, but no dishes or cutlery? When we asked for some, we were delivered a rather dirty gym bag with 3 glasses, forks, spoons and knives and some cookware--no plates, bowls or cups. Twice we called down for a taxi and were told yes, one would be called, only to get to the front desk and be told they would call then. When my husband asked on the second time about the discrepancy, he was told the hotel policy is to not call for the cab until the person is in the lobby. Ok--but why not tell us that when we call for the taxi!?!
By the way, FOBOGRO, a little deli/grocery on the F Street side of the hotel, has great soups and sandwiches, a reasonable assortment of grocery items for being smaller than most convenience stores and a great selection of wines and beers.",3,3,0,0
"Close to Riverwalk, but thats all on the ""plus"" site
Booked this hotel over booking.com where it had quite a good rating and was sold for a apparently reasonable price. Not sure where the good ratings come from.
Neighborhood, noisy and a bit frightening at night. Lots of traffic only a few feet away from my window. People in front of room making noise till 2 am and from 6 am.
Room, dirty carpet, spots everywhere (bed, seat, wall, floor, furniture). Small, dark unfriendly. TV not working properly, door not closing properly. Dirty bathroom. 
Breakfast, sweet and really low end. Greasy room. Served till 9 am only on a Sunday!
Reception, got the impression that guest are disturbing the staff.
Pool, next (a few feet) to parked cars and a garbage area.
Overall no value for 80 bucks in comparison to other hotels in TX.",1,2,1,1
"DO NOT STAY HERE!!!
DO NOT STAY HERE!!! I can not say it enough--DO NOT STAY HERE!! Everybody states that the rooms are small and old but they don't tell you that they are DIRTY. I was extremely upset with the hotel and staff, as were the people I was with. The breakfast was mediocre at best and the sitting area was so small that you had to stand to finsh your breakfast so others could sit and eat. The Elevator broke down multiple times and the staff did not care. When it was time to check out,the staff knew we had a few older people in our group that had to carry their luggage down 5 flights ot steps, and they did not even offer to help! The bathroom had mold and mildew in the showers. The hotel mattresses were old, as I slept on springs and the other bed made you fall into the middle of the mattress. I had a major issue with the hotel that they handled very poorly all the way up through the corporate offices. I have stayed in a lot of hotels and I have never had to leave one at 12 AM to find another hotel because of how poorly I was treated over a hotel matter. Don't waste your money. DO NOT STAY HERE!",1,1,0,0
"Sleeping in a gallery
The gramercy is stunning, the lobby and rooms are staggeringly beautiful. The location is pretty cool, the restaurant downstairs has fantastic food, really great. The bar is uber cool, everyone is very beautiful. We had a corporate rate so got a small suite for around $550 per night. But the aircon just would not turn off, and it was so hot. So after 2 days of technicians we finally blew our lids a bit, and they upgraded us to a mega suite. Two enormous rooms, , lounge, views if the park, drinks trolleys, 2 bars, 2 bathrooms, fantastic shower btw...2 tvs, I mean beautiful, I could live there. And I must say some of the best housekeeping ever. Polish or Russian ladies who tidied our stuff! I mean we have a 9 yo daughter, and we are not really messy, but they straightened everything, and cleaned so perfectly, that I wanted to kidnap one and take her home. They would remember you in the hallway and ask if we needed anything. so good!
My one big gripe? The beds are , in my opinion, just horrible. lumpy, thin mattress. The bedding otherwise was lovely, but you need a good mattress and this was one like something from Goodwill . They really need to address this.
Oh and the bellhop guy, super friendly but never there when you needed him.",4,4,0,0
"Great place to stay with awesome location
Stayed for a few days in October. The rooms are setup are nice and have a ""new age"" vibe. There are a few good restaurants in the hotel and the rock shop. Lot's of music memorabilia on the walls. like the chainsaw that Fergie Ferg used to cut the ribbon at the grand opening of the hotel. The hotel was very clean, The pool is small but plenty big enough for the bikini cuties to parade around it.",4,5,1,1
"Bare minimum
stayed for a week in carefree inn. used the hotel ride to baylor . the free ride service was pathetic. had to call several times to get the ride back. the ride driver changed everyday, one particular chap drove like a maniac, i dont think people like that should be behind the wheel. sharing my ride were also patients who were terrified but chose to keep quiet. 
room was not anything great , the tv was very 80s , bedside lamps were not connected to power source. felt odd. the fridge barely cooled and the icecreams melted the first nite. i subsequently put it in the freezer in the kitchen area and saw some kids eating it the next day. used the laundry once and was horrified at the dirt in and around the machines. there was some renovation work and they shut water for hours. nobody informed me . staff are friendly and try their best to make up for a pathetic product.",2,2,0,0
"2 day stay
My wife and Istayed for 2 nights. the view along the river outside the hotel is awesome. The charthouse is right next door and the food is good. 
The parking was fine and easy. The hotel seem to be full. 
 I believe this rperty is due for some remodeling. It was not in terribel conditon but not great.My room was by the elevator and people were loud all night coming back to their rooms. I finally got up and put some ear plugs in helped.
 Next time I will try the Crown Paza which is just down from it.",3,3,0,0
"Great stay!
We stayed here for one night in October while in town for a wedding. The location is super-convenient, the staff is as friendly and helpful as I've seen anywhere and bent over backwards for my husband to get him the room he wanted. We ended up on a high floor in a small (aren't they all in NY) but very comfortable room with glass windows from ceiling to floor and an incredible view of the Empire State Building. The bed was comfy, room temp was perfect, and the bathroom clean and modern. Sadly, we never made it to the rooftop bar but breakfast the following morning was delicious and the service was great. We made this reservation based on value but ended up with something that far exceeded our expectations. Would definitely stay here again and recommend to others!!",5,5,0,0
"VERY UNHAPPY because of last day
Let me just say that we were very happy to be staying where we were staying. Valet was a bit expensive, but that is to be expected in a downtown area. That said, the Valet Manager cut me a great break on my valet expense which made everything great for me! The room is small and the bathroom smaller, but that is ok because of the area I am accessable to. Neat atmosphere in the hotel. HOWEVER. Last day of checkout MARIA from frontdesk was the worse experience I have ever had in a hotel. When I explained my discounted rate from valet she rolled her eyes, look at me like I was dumb and said ""ummm...if you stayed for two nights WHY would they discount your parking?"" 
REALLY? Was she really calling me a liar? Yes she was...come to find out this was the very same girl that when I first called to check on my reservation was extremely rude on the phone and in the middle of my question said ""HOLD ON"" and then transferred my call. After being treated like a second class liar by Maria, the Valet on hand gave me the same act. I was upset at this point and told them they needed to get their Valet Manager on the phone. I was told ""We will, but he wouldn't have given you this discount."" GUESS WHAT...after they spoke to the valet manager my story was confirmed and my discount applied. Was I offerred an apology? No. Instead I was given my checkout paper by the Valet driver. When I went back to the front desk Maria wouldn't even look at me or acknowledge I was there. 
Then I asked to speak to front desk manager, his name is NICK and he is just as unprofessional as she was. When I explained that this was the worst experience I have ever had he said ""oh really...how so?"" Hospitality tip 101 for Nick...never take a complaint from a guest with a challenging response or defensive stance. Needless to say, after giving my complaint, and him ""acting like he cared,"" I watched Nick head to the other side of the counter, he thought I was gone and began to joke around and make faces with MARIA who was coming out of the back room. 
Last time I will ever be back to this hotel again. Thanks Maria and Nick for ruining what would have been a perfect review.",1,1,0,0
"Helpful and hard working staff
I stayed here with my wife and son and was due to leave the day after Hurricane Sandy hit, but due to flight cancellations ended up staying until Friday 2nd Nov. The Hotel was still without power at this point and we had already arranged to move to another Hotel until our delayed flight home on 5th November. If we had known that power would be restored on the Friday night we would gladly have stayed as the room in Hotel we moved too, which was in the same price range, was nowhere near as spacious or as comfortable as at the Dumont. Also the staff at the Dumont where much friendlier, helpful and always had a smile on their faces, even during the testing times before and after the Hurricane hit. The manager and staff went out of their way to make our stay as comfortable as possible and keeping us informed of what was happening, which was difficult without power, phone lines, internet. etc. We were particularly grateful for moving us to a lower floor just in case the generator gave up the ghost. We were originally on the 37th floor with fantastic views of the East River and Downtown Manhatten, but dont think we could have coped with having to walk up to 37th floor without a lift. On the Monday afternoon (29th oct) Mr Spector and his staff opened up a room on the 3rd floor with an X Box and Table tennis table for the kids and coffee/tea for the adults (which was replaced by wine and beers later on). This was very much appreciated and kept the young ones amused and gave the adults chance to relax a bit. All the time during our stay we could not fault any of the staff, from the chambermaids, maintenance staff, doormen, concierge,front desk staff to the management, they all worked extremely hard in what must have been testing times for them all, making sure we the guests were put first. All the staff are a credit to the manager and hotel. We would not hesitate staying at this hotel on any further trips to New York.",5,5,0,0
"Vintage Holiday Inn Experience
As a Priority Club Platinum member, this hotel stood out in somewhat of a negative light. The only ""perk"" offered to a platinum member is a free cookie on check in. The hotel resturaunt does not offer any priority club discounts (I asked.) A complimentary room upgrade was not offered although just about the whole 4th floor was vacant. I heard later that with the summer heat, the 4th floor was ridiculously hot and luckily the hotel staff were doing whatever they could to keep guests from being stuck on the 4th floor.
The front desk seemed a bit short-staffed. They were always courteous and attentive- just short-staffed. The maid service was great. The front elevator was out of service for a while. The hotel resturant was expensive and the food was mediocre. I ordered the gorgonzola buttered ribeye- medium. I got what looked like an overcooked pork chop. Note to self- don't waste time and $$ eating there.
The room was a decent size and had a desk area for work. The bathroom looked as though it had recently been updated and was roomy enough. The room decor was a bit gaudy and outdated, underlit, and somewhat dirty/musty. The bed however was very clean and comfortable. There also was a balcony with sliding door access- really enjoyed the balcony.
The pool area was fantastic. Very large, clean pool with a true 8 foot deep end- you hardly ever see that anymore. There was ample seating and lounging areas around the pool so that it never felt crowded and provided a really nice, relaxing atmosphere. Although near I-35, I can't recall being distracted by traffic noise. 
There was only one washer and dryer for guests to do laundry. For such a large hotel, this was inadequate as guests were frequently in competition for appliances. The appliances themselves were old and the washer had a sour/garbage smell. Luckily the clothes came out of it smelling clean. 
The room also lacked a microwave and minifridge. Being there by myself for two weeks, it was comfortable enough. Had I been traveling with family, I probably would have stayed at the Mariott Residence Inn across the street.",3,2,-1,1
"""Wonderful staff and terrific room""
Wonderful hotel in a midtown location. Very convenient to Central Park. The design and appointments to the room were fabulous. Loved the ability to open the large windows. The staff was friendly, helpful, and gave wonderful suggestions. Enjoyed our stay.",5,5,0,0
"Poor customer service, loud rooms
At first, I thought nabbing a room at this Hilton on priceline was a dream. The hotel is perfectly located, cozy, and nice. The room comes equipped with a microwave, flat panel TV, and fridge. The city view is great. But that's where the fun stops.
I was here for 3 nights and could barely get any sleep. The rooms are poorly insulated, so I could hear all of the goings-on in the busy street below. Because the hotel is mere steps away from a major train station, the noise was disturbing. I had major business to do in the area, so I needed sleep (more than 4-5 hours, of course). For some reason, the hotel staff thought it'd be a brilliant idea to put a young, single female in a room that had an adjoining door to the room adjacent. The door, flimsy as it was, allowed for all of the minute noise to filter into my room (even something little as rustling papers!). I'm a heavy sleeper, in general. When I alerted the front desk about these issues, after the first night of almost no sleep, they simply sent up earplugs; I requested to be moved to another room, and they denied me. I also have severe mold allergies, and there were spots of red mold growing on the shower curtain. Did I mention the trash on the floor? Two crumpled water bottles lay in the corner, and the nightstand was full of dust. 
In short: book elsewhere.",1,2,1,1
"Business Travel
I stayed at the hotel for 6 nights in July 2012 for business. The location is great and just 2 blocks from the office. During check-in the associate was on the phone the entire time she was checking me in. I got up to my room which was small but clean and started to unpack. As I was unpacking I noticed there was no ironing board in the room. I was heading out for some sightseeing and stopped by the front desk to ask for an ironing board to be brought to my room and the clerk started arguing with me that there was already one in the room. I explained to her that I just looked and it's not there but she wouldn't listen. I walked back up to my room via the stairs (don't bother with the elevator - takes to long) and double checked the closet where she said the ironing board would be. After confirming there was not an ironing board I called down and asked for one to be brought up. She was fairly rude on the phone as well but the ironing board was delivered to my room. I didn't stand all the way up and was hard to close but it got the job done.
There is construction going on next door that is very loud and starts before 8am – this was not a problem for me because I was up and getting ready to head out but if you wanted to sleep in that would not be possible. 
I only had breakfast at the hotel one time and I did not like to boiled eggs
The cleaning staff did a great job and I had fresh towels daily.
Free wifi with a great signal in the room
I probably would not stay again as there are many other hotels in the area and the front desk staff is rude.",3,3,0,0
"Great Location - Close to Space Needle
Stayed 7 nights here and haven’t been in Seattle for some time. The hotel was Marriott quality. Although it was an older hotel it was updated in 2008 and is still in great condition. 7 Floors in a “V” shape with a large lobby area. You can catch the electric Zipcar/cable right out front of the hotel and located about 5 minutes (15 minute) walk is the pacific seattle center (space needle). I was not able to get a room upgrade they told me due to the length of my stay. Weather is warming up and had a couple of jogs outside along the waterfront. Back to the hotel. No Complaints and would stay here again. Goes without saying… Video on my Youtube Channel. Thanks for reading.
Pros
:
- Great Breakfast
, Location, One ay Dry Cleaners
- Great Staff including the housekeepers!
- Monday thru Wednesday is evening Social snack meals
Cons:

- Really the only one was the fact the front desk clerk forgot to give me a parking permit for the garage. Correct next day.
Marriott Gold Rewards Member
RetiredArmyRANGER",4,4,0,0
"Best Place to Stay In Seattle
This is best place to stay. Great Staff.. Everyone was so helpful. Went out of their way to make our stay pleasant and successful. The front desk was friendly and made certain that we had everything we needed. Rooms were very clean, beds very comfy. It was just a great place to stay. Location is fantastic because you are right by the Seattle Center and the Space Needle. The Monorail is there for transportation into town and then you can walk about anywhere you want. The Maxwell also provides free shuttle service too Jason, thanks for all the help. We had a good time in Seattle thanks to the Maxwell. (The Rock Pizza is fantastic and inexpensive to eat at.)",5,5,0,0
"Paramount Hotel
Room was extremely small, one person had to be on bed for other person to move in room. Only one available electrical outlet. Use cpap machine, no where to plug in short of stretching across room/bed and no where to put machine except on top of air conditioner unit. Very expensive especially considering the above. Will never stay here again and would never recommend to anyone. Service (we cancelled after one night) was excellent and it was clean.",1,2,1,1
"Stay here for the location!
This hotel is located on in a great area of old town! It also has a beautiful old Spanish flare to it with all the art work and design of the buildings. Walking around the property (which we had to do often!) is really pretty with tons of tropical plants and flowers. However when it comes to the rooms they were very plain and alittle run down which was a let down for the price we were paying. The TV in our room looked like something from the early 90's. We came with a big group of people and found out that the rooms did vary in style as one party got the flat screen tv and the others had more space than ours. So overall if your looking for an average place just to throw your stuff down and head out then this would be the place to go. The location is amazing and within walking distance of all the restaurants and shops that old town has to offer!
For dinning I suggest you try the coyote cafe, great price and fast service. I also recommend Old Town Mexican Cafe, It is my favorite restaurant in old town we try to make a stop there every time we make it out to San Diego! Amazing mexican food and a great atmosphere whether your with family or on a date this place is the best in old town. I would also recommend if your in the mood for going out to a bar the Old Town Saloon is a good place to go. Its right down the street from the hotel and its a really low key place to have a drink and play some pool.",3,3,0,0
"Travelodge market street, San Francisco
The only good thing about this hotel is its well lit parking in the middle of the hotel compound, because it's quite rare in San Francisco downtown, although that costs 11$ per night. 
The hotel is located at a junction of busy streets (Valencia and Market) Very noisy and the rooms are not soundproof. You hear traffic and neighbors all night.
The adress is given mainly on Market Street. Be careful, it is on the other end of this famous street you find more homeless people, junkies and cheap cafes than elegant shops and hotels on the other end.
My room was dark and old with very old furniture. I had to turn the mattress upside down and inspect if there were roaches somewhere. Thank god there was not.
Well, it's 100$ a night, so what more to expect, especially in San Francisco!",1,2,1,1
"Could have been nice
What have could have been great experience ended up in a big disapointment. The whole style and website has a very positive spirit. And coming into the hotels is also very nice with the dressed employees. But the room......closet where you sleep in is very disapinting. It is a little more than 1,5 by 2,0 m with only a bed of 80 cm by 190 cm, The lounch bar will make this good. But the toilet on my floor was too dirty to sit on. Ok you can go to another place as man to the toilet. Because the lounge was very nice and there would be a DJ playing from 23PM I decided to come with my friends to the hotel. The bad thing was that we where rejected. Rekection is not a problem but how they treat you with rejecting you while you are a client in the building is really disapointing,",2,2,0,0
"Beautiful Hotel, Great Service, Kid Friendly
You expect great service and high quality at the Four Seasons and you will get it here! The Four Seasons differentiates itself with kid-friendly service this is outstanding and exceeds your expectations. I called ahead to inquire about a crib for my 20 month old. They also offered a car seat and stroller to use during our trip. We used the stroller and it was great quality, clean and ready for us at the door when we wanted to leave. The crib they set up was beautiful with soft blankets and was quite comfortable for my child. The hotel also had a welcome gift of cookies, milk, chocolate syrup and a fun mixing cup waiting for us when we arrived -- my son loved the treat and we loved the truffles for us! There was also specific kid-friendly toiletries, diapers, a bath robe, stuffed animals and coloring book/crayons for him in the room. All of these were great touches that they put together simply by me asking for a crib in the room. Each night a different treat arrived for my son (we may have enjoyed them too!). The pool/spa area is wonderful and peaceful for early morning swims (swim diapers too)! I know you pay for great service when you chose to stay the Four Seasons, but their kid-friendly attitude makes a huge difference! We also enjoyed delicious room service and drinks in the hotel restaurant during our stay. I recommend staying here on your next visit to Chicago -- it's well worth it if you're looking for a luxury hotel.",5,5,0,0
"Definintely not a 3.5 start. Tiny rooms, rude service, and way overpriced
Rooms
I just spent one night here this weekend, and it was a terrible experience. The first room I was given is smaller than my kitchen (and I live in NYC), and it only had one bed for my male cousin and I. Two normal sized guys should not be forced to share a room. They said I could get a room with two beds for an additional $90. I booked through Priceline and this is the first time I've ever been denied a room with two beds for the same price, including at much nicer hotels. It didn't stop there- the first tiny room actually had a fridge in it, the second did not. I requested the fridge, it was brought to me, and then the next morning there was a charge for it on the bill.
Service
Front desk is pretty rude, and the manager is an absolute jerk. I explained to him the Priceline situation and he was dismissive, and said it happens A COUPLE TIMES A DAY!! That's over 750 times a year. Would you stay somewhere that backdoors and screws over it's guests 750 times a year. Unreal. The maids knocked on my door Sunday morning four times despite the ""Do Not Disturb"" sign on the door. The club in the lobby refused to let my friends and I in for no good reason, despite having paid over $300 to stay in the room, which should give access to the club.
Bottom line, this place is terrible. I've stayed at a dozen other hotels in NYC and never have felt like I wasted my money so badly. The situation was so bad, every guest in the elevator felt the need to commiserate with each other.",1,1,0,0
"Excellent Service/Excellent Staff
My great experience with the staff started the day before my check-in which I spoke to the recep(Jewel) who helped me and took the time to answer ALL my questions!!! then the next day check-in the experience was better with recp(Santia) who was speedy but very informative about my stay,areas to eat & parking most of all very very friendly. Made u feel u were the most important guess staying at the hotel....Both gave Great Customer service and deserve a applause. I recommend this hotel (Sheraton Center City Baltimore ) when traveling or staying in MD/DC area. Great location to harbor,nice rooms/bathrooms & staff is excellent!!!!!",5,5,0,0
"Great location with basic amenities
We enjoyed the short walk to Union Sq, Market Street, Cable Cars and bus stops. Hotel is right outside Chinatown, a short walk to get hot & nice breakfast, Starbucks right at the corner but hotel also provides coffee, tea and hot chocolates. We walked to Belden Place(2-3 blocks away) for dinner one of the nights, Spanish restaurant. We walked to Market street most days coz just about 3-4 blocks away, to shop and food at Westfield, the new Target store also nearby. We even walked to Ferry Terminal on Sat morning, lots to see and eat. Easy access to Cable cars and buses to the GGB & FW. Location of this hotel is just fantastic!
Now, back to the hotel, one of our two rooms had bed bugs! Hotel changed another room after we confirmed its from the bed. Other than this bad encounter, everything about the hotel is compensated by the location. Staff were polite and helpful. Although the rubbish trucks can be quite noisy in the early hours, we were too tired to be distracted from our sleep. 
For the price and location, it's a good choice if for a short stay, not more than 3 nights.",3,4,1,1
"NYC Family Trip
Hotel was great for the price. Good location, quite rooms. Breakfast was fine. Better than expected gym. Only real down side was slow elevator and inability to adjust heat. Would stay here again, but would try their Times Square hotel if available.",4,4,0,0
"Poor Service = Bad Experience
I am a loyal Starwood traveler, and typically have great experiences at their hotels - but this one was different. The main reason is the service was well below an acceptable level, which manifested itself in several ways;
1 - I had a two night reservation which they switched without my permission to two one-night stays b/c they had me on a floor that was being shut down for a remodel. This meant my wife and I had to pack everything up, check-out, and then check-in again to a new room. It also meant I was billed seperatley for the two nights.
2 - Service at the resteraunt and room service were below an acceptable level. We dined in the resteraunt each morning for breakfast, and it consistently took over 40 minuets for the food to arrive. When we ordered room service, not only was it slow, but they took the order wrong and did not deliver what we had asked for.
3 - Front-desk service - again, below an acceptable standard. As already mentioned, they did not inform us of the situation that they would need to check us out of our room due to remodel, and then when we called the next morning they were fairly unaccomodating. Uon check out they had also mis--billed sveral items (i.e. internet which is supposed to be free for platinum members), and whne I pointed it out the lady practically accused me of trying to cheat or steal. 
Overall it was a very poor experience. It is a shame b/c the room we were in the second night was great, but it isnt worth having to go back and deal with substandard service at every level of this hotel.,",1,2,1,1
"Completely Sub-par
Our family stayed at the Holiday Inn Select, Cherry Creek and were very disappointed in our experience. When we arrived the room was very hot and maintenance had to come and bleed air out of the cooling lines and provide us with a fan to make it bearable. It did finally cool off enough to sleep, but the whole hotel was hot. The bathroom sink backed up and only drained very slowly. While this was corrected upon request, we thought it was impossible that housekeeping hadn't noticed this problem while cleaning the room. Beds were uncomfortable, the pillows smelled funny and were lumpy. When we went to go swimming we found the pool area closed due to broken glass in the pool, which we were told couldn't be removed because the sun load through the glass roof made it ""too hot"" to get into the area to clean the pool. So, the kids didn't get to swim. Service in the dining area was poor at dinner and almost non-existant and breakfast. Clearly they don't have enough staff to service the area and we had to walk to the kitchen door to find someone to help us. The chef himself ended up bring out our food! Considering the relatively expensive room rate, this was a terrible value and we will definitely not be staying here in the future.",2,2,0,0
"Fantastic Hotel.
stayed here as it was our first hotel on a road trip around the western USA, easy to find right on Lombard Street and plenty of free parking included. The hotel was cozy, clean and close to nearby restaurants, it was walkable to the tourist attractions. Theres also a little grocery store on the corner to stock up on nibbles. Also it was very reasonably priced for SF.",5,4,-1,1
"Not what we expected
We had heard many good things about Sportsmen's Lodge Hotel and were excited about staying at an icon of ""old LA."" Instead we got a dirty, dark room, which was noisy and uncomfortable. Additionally, the sliding door to our balcony was broken and could not be locked (a sign on the door emphasized the need to lock the sliding door). The balcony, by the way, was also poorly maintained. On the positive side, the staff was uniformly polite and helpful.",2,2,0,0
"great stay!
Due to an emergency, I had to stay at the Marriott North on short notice. The staff at the front desk was so accommodating & kind.Especially Brianna(sp.?) and Belinda who works at the Starbucks coffee shop. My King room was very spacious, clean, and one could it tell had been recently renovated. My last stay at this property was over 5yrs ago & it was with some angst that I entered the room. The bath was very small, but the water pressure & temp were very good.
The restaurant menu was more suited for ""bar fare"" than the business clientele it caters to. I decided to drive nearby for food. Even though this hotel sits in the middle of a business district, the apartments, and nearby areas are not really safe to wander out alone after dark.
I am a ""local"" so I am well aware of the nearby Greenspoint reputation.
The gym was clean & spacious, nice amenities were the pool & guest laundry.
Parking was not a problem whether I left and returned in the evening or late at night.
I am Marriott Elite, so I had access to the Concierge Lounge on the 8th floor...while not the biggest, I think it is one of the best in the Marriott chain! The morning staff a young Hispanic man, and a wonderfully friendly African-American woman were always on duty the 3 days I was there & they seemed to know many of the ""regulars"" by name or face, and greeted everyone with a smile & as if they were family. The food was plentiful & varied, so there was something for everyone...and as another posted stated they had Dr. Pepper!!!
Would definitely stay again...OH - BE AWARE OF THE CONSTRUCTION ON SAM HOUSTON TOLLWAY, it has been ongoing for a LONG TIME, with no end in sight...Also, if driving allow extra time for the morning traffic (0600-0900) & evening (4pm-7pm) is horrendous...use U.S Hwy 59 if able, due the tollway feeds the infamous Hwy 45 traffic!",4,4,0,0
"OK, but staff is often on strike and is rude
Great location, and the rooms are generally clean. During my last three stays however the staff were on strike. This was unpleasant, and there were demonstrations, leaflets left in the room, and the service was much delayed. Generally the staff is rather rude. On one occasion the porter smashed my luggage (most likely an accident), breaking a toy a bought for my son. This was annoying, as I have just checked out and was heading to the airport. When you call on the phone them many times they just hang up :( 
The aircon is very loud, and you can smell cigaret smoke many times :(
Otherwise, it is an OK hotel. I really like its location.",2,2,0,0
"Decent enough hotel
My wife and I stayed at this hotel last weekend for 2 nights. The room was fairly spacious by NYC standards with a large and comfortable bed and of sized bathroom. The place was very clean. The TV came with HBO on demand (free) so I watched a couple of movies at night (no, not the pornos). The location was way down at the bottom of Manhattan 4 blocks from the Staten island Ferry station. A huge plus was there were multiple subway stops within 3 blocks of the hotel which I used to go up the West side (1,2,3) and the east side (4,5,6), plus the R line (to union square and penn station). I attempted to use the J line on Saturday near Wall Street to go to the LES but it is closed on the weekends, so I took a cab instead. I had several issues with the hotel in terms of service. The key card machine was broken when I came to check in but they called security who let me into my room with minimal wait. I was hoping to check in early but no such luck. There were plenty of bags in storage with the Concierge so I assume I wasn't the only one who couldn't check in. The biggest fault I had with the hotel was the exceptionally slow elevators and so I docked the place to a 3 instead of a 4.",3,3,0,0
"I'm still there!
I haven't left this hotel yet, and I wanted to express my appreciation for the excellent service I have received! I purchased through another site and at an incredible rate, so I wasn't expecting to be given the best room; however, I was given the top floor with a beautiful view (maybe because my law office is right across the street?). I could have even checked in around noon, as there were a couple of rooms ready. The staff very pleasant and courteous, and my room is beautiful, spacious, comfortable, clean... and the bed is one of the most comfortable beds I have ever slept in! Thank you Fairfield Inn & Suites, and I will be back! Patrica (CA Notary Public).",4,5,1,1
"Disappointing
I was looking forward to our stay at the Brown Palace but ended up being disappointed. We had suite but the layout was such lounge area was unusable for acomodating guest. The room furnishings were outdated and it lacked basic amenities such as modern phones and mini-bar. I'm only giving it 2 stars because I appreciate historic buildings and architecture. But the room was not at all comfortable.",2,3,1,1
"Worst stay ever
Let me begin by saying that the hotel is in a great location and if the night had gone differently the review would be much better. Our stay was ruined by the fact that our room was above the night club downstairs. For the entire evening all we could hear was the thumping of the base from the music. I always sleep with earplugs, but even they were not enough. My husband went down to the desk at 1am to complain and was offered a free breakfast for our inconvience. As if food could make up for the lack of sleep. There was no mention of a room change. The music continued at least until 4am. The next morning when we were to check out, my husband complained again to the gentleman now at the desk. He said they were supposed to have mentioned the bar to us when we checked in and given us options. They did not and we were left ""sleeping"" in a room that should be turned into something else like maybe a fitness center. The other issue is that this was an ""upgraded"" room. I actually paid extra for the privilege to enjoy that room. They should be ashamed of themselves for that and the corner room next to us. The gentleman at the desk took my husbands card and said he would see what he could do to help us out. More than a week has passed and no phone call. Apparently they are to busy to deal with customer service.",1,1,0,0
"EXCELLENT HOTEL! EXCELLENT PRICE!
I recently took my family to Austin for the State Softball Playoffs. All the families decided on the DOUBLETREE INN AUSTIN-UNIVERSITY because of the proximity to the UT softball field. Upon our arrival, the staff was so pleasant. They were very cordial. The room was very spacious and clean. We spent that evening at the lounge. The bartender (""Mo"") was excellent. We had about 20 adults. He was very polite and quick in attending to everyone. We ordered food and plenty of drinks. The food was delicious and not expensive. Try the quesadilla. We didn't have to go off anywhere for a good time. The kids went swimming. The pool was well maintained and secure. The following day we met with the employee of the month. She was very proud of her accomplishment. And she definitely met the standards, she was very helpful and so sweet. The security guard for the hotel was very professional and alert. Overall, the DOUBLETREE AUSTIN-UNIVERSITY AREA is on the top of my list for places to stay. We will definitely be staying there again.",5,5,0,0
"Felt like a cell block
Gave the ""renovated"" Milford a try while visting frineds. The price seemed terrific for mid town.
$199.00 for a double. Though I expected very little I was still surprised that the renovation is creating a dark, cramped, factory feel. The room was about 7x8 and the comode nearly reached out to the sink. The space between the end of the bed and the wall was less than a foot. BUT if you are just looking for shelter and a shower this place will work just fine and the location is great. If you like a Marriott, Hilton feel you will definately be disappointed. I do not see this as a place for kids. there is just not enough floor space in the room.",2,3,1,1
"Over sold, under delivered
The lobby is exquisite, which only served to highlight the disconnect with the pathetic service. The Concierge Floor is a joke. For this kind of $$, go somewhere else.",2,1,-1,1
"Great place with the exception of the ridiculous valet parking
The title says it all. The hotel is great. Very clean, beautifully decorated, spitting distance to the riverwalk. The staff was very courteous and smiley, our room was comfortable and clean. I was truly happy staying here (stayed with 2 young kids), save for the parking. $30 to valet park your car across the street? Really? That is just plain obnoxious.",4,5,1,1
"Noisy Noisy Noisy
What a horrible place to try and sleep noise from rooms upstairs and each side (plumbing noises from the toilets, showers and who knows what else). The rooms were pretty small but clean enough and the furniture is pretty dated.
The breakfast was very average and unless you like sweet pastries there is not much else to choose from. There is some kind of cereal but it did not look tempting, so do not choose this hotel for the breakfast inclusion as you will most likely not eat it.
The manager is pretty rude and needs to take a customer service course some of the other staff were not too bad but english is not there strong point.
The location was pretty good but I wish I had researched the hotel a bit better.",2,3,1,1
"Save your $$
If I could give no stars I would. Firstly, I had to experience a less-then-helpful staff. I was ignored and embarrassed when my credit card did not work. I had to use a another due to a ""system"" issue.
This bunch of uneducated blobs did not know how to do any business. Is this a franchise? Because it seems like it. How can this slum pass as a Marriott?
This gal at the front desk (black curly hair) who I guess also was a housekeeping manager or something (I guess this place is running broke when they make their front desk do housekeeping) was very rude to me. My partner and I felt there was discrimination against us for our choices. We have been trying to get a hold of some GM there by Sean or something (he never answers and when he does he placed us on hold for several minutes to ""take a break"").
Don't stay here, save your money and go to the downtown Marriott, this place is the joke. The rooms are filthy and no housekeeper seems to care about cleanliness (found pubic hair in the bed).
Oh, and don't pay for parking, its free across the way if facing the hotel.",1,1,0,0
"48th floor!
This is luxury!!! And the staff are all very nice. But its expensive like h...! No incl wifi or parking. 
We stayed at the 48the floor and everything was just perfect. Its newly renovated. We had a bay view of pier and got to watch the 4th of july fireworks from way up high, just perfect!
The bed was sooo comfy, slept like a baby and the molton brown was delicious.
Ill never afford to stay here again but i would right away if i did",4,5,1,1
"DON'T STAY HERE, there are better hotels in the area
I booked the ""San Francisco is for Lovers"" Package and was extremely disappointed in the service and amenities provided by the hotel. The package was booked for a romantic weekend with my spouse and I had worked with guest services ahead of time to plan the weekend. We were supposed to receive champagne, strawberries (not covered in chocolate as per my request), chocolates and rose petals for both nights of my stay at 7pm. On the first night there were no strawberries, which took over an hour for the hotel to correct. After this incident, I spoke with guest services again and they assured me everything would be perfect the next night. On the second night there was nothing set up at 7pm (the scheduled time) when we returned from dinner and I had to go to the front desk to speak with a manager. She said she work correct the mistake, however the waitstaff only came up with champagne...again I had to complain about the strawberries and chocolates, however I only ever received the strawberries, not the chocolates...I was so aggravated I opted not to complain about the chocolates as it was clear this hotel did not care about making my weekend ""romantic"". Further, internet and our room service breakfast were supposed to be included as part of the package, however these items were not automatically taken off my bill. It was not until I pointed out to the front desk that these services were specifically included in the package I booked did they take off the charges. Considering the price of this hotel, it is a very poor value. When staying at hotels in this price range I expect a certain level of service and the Intercontinental failed on all accounts. Overall the staff seemed indifferent. I would never stay here again in San Francisco and would highly recommend the Park Wyndam 55 or the Fairmont to anyone considering this hotel, I have never had any issues at these hotels.",2,1,-1,1
"Average hotel but good staff and close to shops
This hotel is fairly ordinary and a bit tired looking. My first night was noisy as my room backed-on to the lift shaft. However, when I asked to move to a quieter room the reception staff were excellent and very apologetic - got a free breakfast to compensate and was moved easily and conveniently. The hotel is very close to shops so if you like shopping this is a good choice. On balance, although the hotel is not so attractive, the staff are friendly and attentive. I would stay here again if I was in Boston. The pool and gym are also very good.",3,3,0,0
"Worst Wyndham I have ever seen...
I attended a five-day conference at the Wyndham JAX Riverwalk. Simply the dingiest, dirtiest, least inviting place I have ever stayed. The service was horrendous. The wait staff in the restaurants were so easily distracted that I went for entire meals without ever getting the drink I ordered. The rooms were filthy. The conference spaces were clean on day one and never cleaned again during our stay. The toilet in my room would not flush properly. The drain in my tub was clogged. The air conditioner barely worked. My colleagues who stayed at the Holiday Inn bragged about how much better it was... The managers at this hotel should be fired!",1,1,0,0
"AVOID if using GROUPON
The only positive thing about my stay with the Allerton was its location. And honestly, I don't know that it was worth the trouble. I made reservations using my groupon discount that I got. When we arrived at the hotel at 6:00 pm, we had to wait over 45 minutes in the check-in line. As I stood there with my husband and three and five-year-old, the lobby was overrun with people standing and sitting everywhere as well. The longer I stood there it came to my attention that everyone else was waiting for a room. Some had been waiting for hours. It seems that Allerton could not handle the groupon deals well. Despite it being almost 7 o'clock, they still had no clean rooms available. There was no offer to discount our room, refund our room, give us a complimentary breakfast, and they couldn't help pay with parking because it is a separate business that runs the parking garage. We ended up having to wait until 8:00 pm until our room was available. 
The elevators did not work well. We had to push the button to call the elevator five times before one finally came. The light kept going off for elevator call. The room was small and the beds were short (not sure how they were two queen beds. My husband, at 5'7"", had his feet hanging over the end). 
The next morning at check-out, we had a 45 minute wait for our car to be brought to us from the valet. Despite the cost of the room (which I believe should have been comped because of our ridiculous wait), we paid $50 for parking + $18 for other fees (taxes?), I felt totally ripped off for the money I paid. I will definitely NOT be recommending this hotel to anyone. They made no effort to compensate us for our inconvenience. I have stayed in Chicago over 15 times, and this was by FAR the worst experience I had ever had. I would definitely recommend Avenue, St. James, Hotel Allegro, W, or Conrad over this place any day! The staff acted with courteous detachment and seemed to make little effort to make us happy.
Oh, we did get a voucher for two glasses of wine. However, I don't drink, and I had two small children with me. Not really worth it at all. Avoid! Particularly if using with a groupon or living social discount. They can't handle the traffic.",2,2,0,0
"Average Hotel in Good Location
Pros:
Gaslamp Quarter, near ballpark;
Rooftop deck.
Cons:
No parking for check-in/check-out, except a couple of spaces at the curb;
Long waits for the few, slow elevators;
Older, average-quality hotel with cartoon hipster facelift by designer who watches too much HGTV;
Smallish rooms with LOUD booms from the bathroom sinks;
Very limited TV channel selections;
Bland, overpriced food in the restaurant, and minimal bar for the rooftop deck;
Concierge have poor knowledge of the area and give bad directions.
It's creepy that the hotel has somebody reply to every Trip Advisor review with smarmy, self-serving marketing copy, but that really gives you the true flavor of the guest experience. Everyone on the staff smiles a lot, but the smiles seem to be as fake as the facelift ..... like someone's always watching.",3,3,0,0
"a little disapointment
The room was small and quite noisy and the clean service was not good and one day the room had not been cleaned at all without any reasons. Hopefully the staff agreed to reimburse a part of the price for this inconvenience.",3,3,0,0
"A Not So Special Occasion
In a nutshell, 29th Anniversary, requested pool view, highest floor possible, reserved 1 month in advance. Check in was slow, was not told of parking restrictions out front, or the times for the breakfast. Thankfully, someone else was checking in at the same time and I was able to over hear the instructions they received. Asked if we had a pool view and we were assured that we did.
Got 4th floor room with a lovely view of the third floor roof overhang, pool nowhere in sight. Called front desk. Unable to help, offered to check tomorrow if we wanted to move for the 2nd night, but again no guarantees, but what was most frustrating was the tone of voice. 
Condescending. Ugh! I hate that! Husband went down to talk to them at the front desk personally again was told the same thing but this time we were told that this hotel caters primarily to extended stay guests, not to people who only stay one or two nights. Good to know.
Shower didn't flow well and went from lukewarm to scalding hot by itself and because of the flow issues it took forever to get the shampoo out of my almost waist length hair. 
Breakfast on Sunday morning was a disaster. I don't know what happened but there were too many people and not enough seats, food, or drinks. One item would come out at a time and there would be a mad dash for that and then that would be gone. Repeat scene.
We did enjoy the room. It was nicely appointed. Didn't go to the pool. This hotel does not have a jacuzzi.
I responded to an e-mail from Hyatt asking for a survey of our experience. I shared what happened. The next day I received an e-mail from the general manager and he was very apologetic about our experience. More than that, he did more than apologize, he offered us a complimentary night or a refund. I did appreciate his prompt response and putting his money where his mouth is by offering something for our trouble.
While I am not sure this changed my mind about this particular hotel the general manager's response did make me feel better about the Hyatt brand in general.",2,1,-1,1
"Close to LAX airport
We stayed at this hotel for one night and we had no complaints. Our room was somewhat dated, but everything was provided. It is one of the few hotels which offer rooms with two queen size beds. A plus when you are a family of three. There is valet parking and self parking available. Self parking is for a fee. I don't remember how much it was, but it was not cheep. We used the hotel-airport shuttle which was very convenient, as it is available around the clock. We will use this hotel again.",4,3,-1,1
"Great re-do for this convenient hotel
Congratulations on a fine re-do which is now finished. I had stayed here a couple of years ago when it was a very tired property and I said ""never again"". Glad I ate those words because the update is well done and it is now a very comfortable and attractive property. Its proximity to O'Hare is also a plus with free shuttle service. The mattress topper is superb and the very soft Marriott linens are first class. It was a very pleasant stay at a reasonable price for a nice Chicago hotel. Would stay here again with pleasure.",4,4,0,0
"Nice location and view (maybe)
This hotel is in a great location in the harborfront area. You may get a great view if your room overlooks the harbor. I unfortunately had an awesone view of the parking ramp. This hotel is strange in that there's a small mall built on the side of it that you can access directly from the hotel lobby. Food and parking are pricey. My room was nice and clean. I found quite annoying was that numerous emergency vehicles use the road in front of the hotel quite frequently. On a Sat nght I couldn't sleep due the incessant siren noises echoing between the buildings. It sounded like they were in my room on the 7th floor!",4,3,-1,1
"Great location; so-so rooms
The good: If you want to stay in Old Town, you really can't beat the location of this hotel. It is literally a few steps away from the main thoroughfare of Old Town. The staff is also friendly and responsive to issues.
However, there really are too many issues for the price you're paying here, which includes parking fees and a $7/day ""resort fee"" that covers about 50 cents/day worth of amenities. 
To start, the tiny lobby desk has trouble accommodating the check-in/check-out lines. My wait was around a half hour for each. We reserved a ""deluxe room"" which is more expensive but is ostensibly recently renovated. We made our way to the room and the first thing we were greeted with is a pile of someone's dirty dishes on the table outside our door. Old food, milk, etc. One of tables by a neighboring room was piled with dirty pizza boxes. All this stuff was still there the next day, until I asked at the front desk that it be removed. They did it quickly, but... why did I have to ask? Not a single staff person walked past our room in 18 hours and noticed a giant pile of dirty dishes?
The room itself was spacious with a refrigerator, microwave, and safe. The queen beds are hard and uncomfortable. None of us slept well the whole time we were there. I don't know what's wrong with the carpet either, but after walking around for a few minutes barefoot in the room, the soles of all of our feet were black. Construction dust? I don't know. The TV's are ancient (Imagine what would be on sale at Target. In 1990.) and the picture bounces every time someone walks in the room.
Overall I'd say this hotel is very disappointing and overpriced. We always wondered what the hubbub was since the place always seemed to be sold out--I guess it must just be about the location. But, I've stayed in better hotels for much less money in San Diego.",2,2,0,0
"Boutique Hotel
The Quincy was a wonderful place to stay. The rooms were quite large for downtown DC and decorated in a modern but comfortable way. The bed was comfortable and clean. The bathroom was clean. Highly recommend!",4,5,1,1
"fun!
Everyone in the staff that we came in contact with was WONDERFUL!
The room was rough looking, but bed was comfortable.",3,5,2,2
"The hotel to go to in Chicago
I had a group of 8 stay here this weekend. Everything was first class from check-in to check out. I had to make some changes to reservation at the last minute and they handled it flawlessly. There are plenty of restaurants and bars around. Rooms are clean. Nice little workout spot on the 5th floor. Continental breakfast on every floor by the elevator. I'll definitely stay here again.",5,5,0,0
"Not up to La Quinta Standard
We made reservations here because we had stayed in several La Quintas during travel in the south before- they were always clean, spacious and pleasant. This stay was a disappointment. While the staff were very kind and accommodated each issue as they could- there were a lot of issues. Paying extra for parking was indeed a bummer, but expected. They assigned us a room with two double beds for 4 people. There were only two towels in the room- had to request more. The street below is VERY noisy- all night long. The room smelled funny- and the next morning when people began to shower we figured out why- as the entire carpet in the entry (a 3x5' area) became soaked from beneath due to some plumbing issue. When my niece turned on the hairdryer- the coil began to spark and started to smoke. There was no working vent in the shower or bath area. To the staff's credit they did bring us a plug-in hair dryer when requested- we are just not used to having to call down and ask a front desk for every basic accommodation. The hotel has clearly received a facelift lately and decor was updated, beds were comfy. If you could get a room here for less than $80- it might be worth it- with parking and even with a coupon we payed over 135$ and it was a very poor value. It burst my bubble about La Quinta quality.",2,2,0,0
"We got more than we paid for
Because we paid nothing. We booked this hotel trip through our Wyndam Rewards program and had enough points to stay two days. This motel has seen better days, but is well located and the lady who greeted us was more than gracious. The hotel was going through an upgrading and the exterior had recently been painted. The room had everything a frequent traveler would want (working refrigerator and microwave) and our room on the end even had a view of the bay. I was impressed with the offer by the hostess to pay for a cab to take us to the Amtrak station since no shuttle was available. The continental breakfast was minimal, but I especially liked the opportunity to wash clothes at the motel. It was an easy to walk to the beach, trolly, and cruise ship dock.
For a well-located motel on its way up, you can't beat it.",4,2,-2,2
"Great location, great service!
Perfect location for my business needs, super smooth check-in, fantastic room. Become a part of the Kimpton In Touch loyalty program (free) for wifi at no cost, a 'raid the mini bar' coupon and know the secret password (by connecting on facebook or twitter) for an extra special welcome when you get to the hotel. (My extra special welcome was a bottle of wine in the room when I returned for the day!)
Electrical outlets aplenty, great desk, clean, large bathroom. Everything I need to be happy in a hotel (well that and fantastic pillows, a smoke-free room and blackout drapes - they have all of that...)
A great room is always made better by great service and Victoria at the front desk made my arrival super special (and she found a Mac Book charger to loan when I realized I left mine on the train.)
All in all, great price, near everything you want to visit, terrific property and lovely service.",5,5,0,0
"Good traditional hotel
Pretty satisfied with hotel.
Very traditional old english, but the rooms are well kept and up-to-date and contemporary.
The service is alright.
However room service is super expensive !
Well located, however no need for windows as they give onto a wall.",4,3,-1,1
"A really terrible experience
We have just left this hotel after staying for 3 nights and i felt compelled to warn other people to stay away. I rarely review hotels on trip advisor. The place is dirty, i questioned if the room had been cleaned before we arrived (shampoo in shower half use etc). The staff are rude and super unhelpful and just tell you anything you want to hear so that you stop asking questions. The one plus side was the hotel restaurant where the staff were actually polite and service was great. 
There are so many amazing hotels in New York to stay, i would recommend that anyone traveling here keep looking when you come across this place.",1,1,0,0
"One Huge Mess
The rooms at this particular Westin are excellent and roomy (for NYC standards). Other than that, this hotel is a complete wreck. As a longtime SPG member, I've stayed at many of their hotels over the years and can say that without a doubt this is on of their most poorly executed examples. Some of the staff are very friendly and knowledgeable. The rest are just plain clueless and unmotivated to help anyone. 
I went to check in at 5pm on a Saturday, there were about 20 people standing inside the lobby (which isn't very big) waiting to check into their rooms. For some reason there was only ONE employee checking in people, but there were eight more standing around the lobby doing absolutely nothing. About ten minutes of this went by before three more employees showed up to check the guests in. Once the employees got logged into their computers, they only helped the guests in the regular line and ignored everyone in the SPG Gold & Platinum line until someone spoke up. It took 25+ minutes to get a room key. After settling into our room we came back down into the lobby an hour later and it was the same mess all over again - about 10-15 people waiting in line with only two employees checking people in (what happened to the third???). 
The doormen were particularly lazy too. I'm not really sure what these guys do. Sometimes I saw them helping people get taxis, other times I saw them just stand around talking to each other and watching other guests try to hail taxis on their own. When I pulled my car into the driveway, they didn't like the fact that I had parked on the left side (they were standing around doing absolutely nothing and didn't bother to wave my car into any particular direction) - instead they made me park on the right side, which also happened to completely block the front door of the hotel. When I was leaving the hotel the next day, there were two cars parked on the left side.
On the plus side, the concierge was very helpful. We asked for help in getting to a particular place for dinner and they pulled out a map and showed us how to travel there via the subway. 
It's pretty tough to find a good all-around Starwood hotel in Manhattan. The Times Square location is VERY busy and expensive, the W on Lexington Ave is very well run, but the rooms aren't as nice. This one should be the sleeper hotel of the bunch since the location is awesome, but unfortunately it's run poorly. Stay away until they get their act together.",2,2,0,0
"Lovely place, but!
My wife and i have just returned from 6 days in New York where we celebrated our 30th wedding anniversary and we stayed at the Royalton Hotel We couldn't fault the service we received or the quality of the room. However we found the reception area to be very dark, and we always felt we were intruding as the downstairs seemed to be full of business types having meetings. We always felt underdressed as we were tourists and everyone else were in suits.
I appreciate this is not the fault of the hotel as it clearly encourages the bar area to be used for this purpose. 
I would not discourage any one from staying here as the hotel is in a great location and the staff first class, but for us we just didn't feel comfortable.",4,5,1,1
"Great Find -
fantastic accommodations, reasonably priced, large rooms, great bed and bathroom...comfortable lobby",5,5,0,0
"All glitz, no substance
I stayed at this hotel for 4 days/3 nights to attend a conference. Suffice it to say, I was happy when it came time to leave. There is no question that the hotel public areas are beautiful, providing opulence, elegance, and first-class presentation. However, that is where the impressiveness ends. My colleague and I both suffered similar experiences, experiences that are not consistent with the first-class expense and expectation associated with this hotel. First, when we arrived, one elevator door was broken, leaving only one elevator to serve one side of this immense hotel. It took three tries before there was enough room for us and our luggage to get on the car, as conference attendees were on and riding up from lower levels. Unfortunately, that became the problem throughout the stay: not enough elevator service to satisfactorily provide transport for the sheer number of people in the hotel. Getting on the elevator on its first pass was a rare joy - but not really a joy. The elevators, though regal because of wood paneling, are not well ventilated (which makes riding like a sardine with other passengers a less than pleasant experience), and are not well lit (rather than providing ""mood lighting,"" they are just down-right dark). It became a joke among many passengers. If you are claustrophobic or actually are here for business and need to get somewhere within a reasonable period of time, these elevators make it an unwanted experience. Room service is a joke. While the food is excellent and the people who bring it are professional and pleasant, DO NOT order room service if you have anything planned for that day. It just never comes. I ordered ice cream and coffee at 10:30 pm one evening, was promised it would be up in 10-15 minutes, and it arrived 1 hour and 20 minutes later! The same level of (slow) service was afforded on all other room service orders I made (one lunch, one dinner, and one breakfast)- they never arrive when promised, consistently take well more than an hour to arrive (even during non-peak dining hours), and make it absolutely impossible to be able to eat and still have enough time to get to whatever meetings you have planned. Other things happened, too, that, though little, were problems that should not be had in a first-class establishment: one lamp knob was broken, forcing me to have to use one of my make-up appliances to turn it so I could turn it on, the batteries in my TV remote were nearly dead (I got up to change the channel or turn on/off the TV each time), and the iron was cheap and small and dribbled water constantly (ruined a shirt). If you come here for business, bring your own iron - while mine did not work well, my colleague's iron had uncontrollable heat settings (again, cheap irons), resulting in her burning (and ruining) one of her suits. While at the conference, we also were in need of help with something associated with the conference. The manager (?banquet manager?) said he would look into it, thought he may not be able to help, but would be back and definitely would let us know either way - he never returned. The bellmen and doormen are variably helpful - some are absolutely delightful, others hate their jobs and the people they are serving. The host ignored me and my business compatriates on two occasions, making us stand and wait to be seated without even acknowledging our presence (in a near empty restaurant for about 5-10 minutes each time). I do want to add, though, that, once seated, the wait staff themselves in the restaurant are excellent (must give credit where credit is due!). The front desk staff is excellent as well, being attentive, friendly, and impeccably professional. But, the elevators, the always late room service, the broken lamp and dead remote, the disinterested management level individual, the (often) unhelpful bell/door men, and the various other little things (all too numerous to mention - again, it all adds up after awhile) bespeak a hotel that may look grand, but definitely is not. If you want to see the best part of the hotel (foyer, restaurant, ballrooms), then walk in the front door and look around. Then, turn around and stay somewhere else - there are plenty of other hotels in the area with better amenities and service, many of which that will also, despite their superior offerings, actually cost less, too! It was disappointing.",2,2,0,0
"Beware of seemingly good Priceline Deals
In a first use of my Priceline ""Negotiator"" app, I learned a lesson. I chose a Ramada in Indianapolis and should have known from the one-star Priceline rating to stay away. I've stayed in many hotels in my life but this one takes the prize as the worst. Filthy is the one word that comes to mind - public spaces, guestroom corridors and the room itself. I also encountered a plumbing issue with the toilet in my room that I had to resolve since the hotel had no engineer or maintenance personnel on site. Front desk clerk seemed like it was his first day on the job - nice enough but not enough knowledge to capably do the job. So in this case, I got what I paid for based on the star rating and the room rate paid. I'll know better next time. But I will steer clear of the Ramada brand based on this.",1,1,0,0
"Good location to National Mall....
I would recommend anyone to take the ""Bed Breakfast Beyond"" package ... as you will receive 50% off in parking and you will have free breakfast for adults and kids. The breakfast buffet is really good.
Hotel is only a short walking distance to National Mall. If you really museum, you will enjoy it.
All the hotel staffs are very friendly and helpful.... and the security lady in the parking lot is friendly too...
Room is reasonable size and comfortable....
CVS is in the corner, so you can buy your water. Starbucks is downstair... 
I will strongly recommend anyone for this hotel.",3,4,1,1
"A place for a family of six.
This hotel was the only one this close to fisherman's wharf that would allow our family of six to stay in one room! 
Likes: A good start the day breakfast. It saved us any other breakfast costs.
 Close to everything we needed, rental car, fisherman's wharf, tours and places to eat.
 Kept clean and very friendly and helpful employee's
 Happy with the price I got for a six night stay.
 Able to print airline bording passes in lobby. (Special printer for that).
 No need to rent a car. I did for two days to go to see Red Woods, the wine county 
 and drive south for a day to the Winchester Mansion and coastal cities.
Not so good: Only wi-fi in lobby
 Not many channels for the kids to watch.
 Beds were very good, sleeper sofa in need of better mattress.
 Pool is next door at the Holiday Inn. 
 Overall, this was the only place to take six people in one room, so as not to have to pay the $$$ to get two rooms. I looked and called so many. I would recommend it for a larger family.",4,4,0,0
"Wonderful hotel
This has been a great hotel to stay in downtown Chicago. The staff is competent and friendly. We're members of their loyalty program, and all our preferences are in the computer so that the staff is aware of them. We've stayed there about 5 times now and have always received great service.",4,5,1,1
"Large, impersonal convention hotel conveniently located in the center of downtown Chicago
I have spend two separate weeks at this property recently, once during the month of January and once during February. This property is quite large though their staffing seems to have been greatly reduced. The concierge desk was never manned. I never saw more than two staffmembers at the front desk. The rooms are quite dated but are of a standard size and adequately maintained. The animal print wallpaper is peeling at spots and the furniture in the rooms is showing more than average wear and tear. The location of this property is just north of the Chicago river and one block east of Michigan Avenue. The loop and the Magnificent Mile are within easy walking distance. The airport is easily accessed by cathing the 65 busline (directly behind the PJ Clarke's restaurant in front of the hotel) which will take you to Milwaukee where you can catch the blue line to O'Hare. Chicago's buses are equipped with visual and auditory indications for each stop. There are several excellent restaurants within walking distance of this hotel. Transportation is excellent with a CTA (Chicago Transit Authority) 7-day pass available for $23. You can purchase this pass at the Blue Line station at O'Hare. 
Beware: if you are looking for dinner after a day of business meetings you will be hard set to find any restaurants open after 10pm!",4,4,0,0
"Run down - not so nice.
This hotel wasn't real clean. It could use some love. We stayed at 6 different hotels/motels on this vacation. There was only one that was worse than this one.",2,3,1,1
"Forget having breakfast here!
The rooms were average but compared to most rooms we encountered in a 3 week visit to Canada & USA were far too cramped with little room to swing the proverbial cat.
As for the ""breakfast restaurant"" well what can one say? Visited it on the first morning of our stay, the fact that there wasn't another guest in should have set alarm bells ringing straight away but we tried it. Ordered pancakes with strawberries and cream on top. When it arrived there were no strawberries on it just some chopped melon! On being challenged on the matter the disinterested waitress's contribution was ""I guess they ran out"" despite this being at 0800 in the morning!
Needless to say we didn't frequent this venue for our 5 subsequent breakfasts. Try Bread & Cocoa (2 doors down from the hotel entrance) which is an excellent breakfast spot (provided you don't need table service), they have lovely pastries, croissants & cakes. Also their Frittata is to die for!",3,2,-1,1
"Dreary and very unfriendly staff
We stayed downtown for a friend's birthday. The room was supposed to be a suite, but didn't come with the ususal ammenities. No mini fridg, etc. We were sorely disppointed. The staff was extremely unfriendly. Rooms are dreary and dated. Would not stay here again.",1,2,1,1
"ideal location
I've been traveling to Boston frequently and trying a different hotel each visit (partially because I haven't fallen in love with one). The good and the bad of the Westin:
-Great location
-Helpful doormen, front desk, and concierge
-comfortable beds
-thoughtful, opt-in green program
-great showers
-free bottle of water and wifi in the room
-very good gym (and right around the corner from a great Equinox)
-shabby feel of neglect
-stained (but washed) sheets
-noise from street and adjacent rooms
-stale smell to room
-many things missing from minibar upon arrival, no cups for in room hot water/coffee maker
-giant hotel with crowded valet parking, elevators, lines for concierge at busy times
-lots of conventions, felt like a mall or people processing plant, not a hotel
I probably won't come back unless I get a really good deal. It's a convenient location for a decent nights sleep and shower, but incredibly impersonal and lacking refinement/attention to details.",3,3,0,0
"Outdated in Times Square
This hotel could be pretty nice, but right now it is run down and dated. The positives are it is a pretty big room for Manhattan. I travel to New York pretty frequently and the hotel rooms in all but the high end luxury hotels are very small.. If you are from Europe, then you will think it's average. 
Also, it is pretty clean and the hotel staff was very friendly. Last but not least, the Rum Bar in the hotel is a neat little place to hang out with a Piano player/singer most evenings.
The negatives are; it is shabby, the air conditioners didn't work very well, the shower was terrible and I mean comically bad.. it was either freezing cold or burning hot and it would switch back and forth with no warning!
The proximity to Times Square is a plus or minus depending on your perspective. Normally I steer clear of this tourist trap, but we were taking our 8 year old to see a play and it is a great location for walking to the theater district.
Given a real renovation (we were told we were in a renovated room - from when 1970??), this place could be a top notch hotel, but you could do better to stay elsewhere.",2,3,1,1
"Happy with my Groupon Deal!
Like ‘Poopy’ above, I too bought a Groupon voucher for my wife and two kids, we were visiting the San Diego for Spring Break. We had to buy two extra breakfast coupons for our kids, but at $7.50/each we were pretty happy with the price. I’m not sure why Poopy wasn’t happy with the deal, we looked at other properties in the area and they were all well over $120-$150, didn’t include breakfast and were for the most basic room! The only drawback was that it was SO busy! We spent half the day at the pool which was full of kids and the other day we spent at SeaWorld which is like 5 minutes away.",5,4,-1,1
"Great bar but don't go to the Spa (very overrated)
It pains me to say this- but I am SO disappointed in Mandarin. I think the property has incredible service0 I love the brand and LOVE the bar / bar staff especially. Rooms are small and not nearly as great as I had hoped. However my big disappointment was the Spa. I received a 90 minute spa treatment gift for my birthday (so excited!) - the price was ~$375.00 (twice the cost of most nice spas in NYC) which did shock me, but expected the value to measure up.
First off, the spa is MUCH smaller than I thought. Upon arrival, you take off your shoes in this small sterile check-in area, sit there barefoot with the little slippers, surrounded by other tourists/customers right next to you, and then 5 or so minutes later finally get to go inside. The lockerroom facilities are very small- to the point where you are very near the entrance, so if you are changing and someone walks in, there is literally no privacy whatsoever. The best part about the spa is the whirlpool jacuzzi and steamroom- great facilities that I loved. HOWEVER, the therapist I had was possibly one of the worst ever. I had to ask repeatedly for her to go deeper (the most gentle and boring massage I have ever had, and I get treatments monthly)- she never asked how the treatment was. My biggest pet peeve is having to continually ask for something, feel bad about it, and then have to ask again- I'm supposed to be relaxed and not thinking! They also use basic white towels as opposed to soft sheets/bedding, and the floor to ceiling windows makes it hard to have a nice dark room which I like during massages. Overall I am very disappointed- for that price tag I really should have walked away feeling incredible.
Equinox, just under the hotel, is half the price and has much better therapists, from what I have experienced.",2,3,1,1
"Horrible Conference Stay
Just returned after a four day stay for a conference. I've never been so disgusted and disappointed by a hotel in my life. I booked several months ago on a group rate (that wasn't cheap by any means) and was put in a special needs room on a top floor. 
The first thing I noticed was the scarred walls, the dirty lamp shades, the picture on the walls had no glass in them (I would later see the same print in another room with glass, the carpet had been ripped up and put down in such a way that it didn't cover the entire floor. There was no dressing on the bed - just a white duvet liner wrapped in sheets. 
The electronics in the room left much to be desired, especially the 32 inch television circa 1992 that buzzed so loudly I couldn't hear myself think. In the end it didn't matter much since there was no premium cable station to to be had. But hey - there was no shortage of porn to be had at your convenience! So there is always that. 
Once I realized there would be no ""engineering"" assistance sent from the front desk I called and cancelled the service request for the television and decided to take a nap. That required closing the drapes - not a huge expectation except that a third of the shade panel on the right promptly pulled away leaving no way to darken the room.
At this point I was laughing and ended up shooting a video of the room to share with my friends. One friend in particular was a conference planner for a national organization and she felt so bad that she ordered a special amenity that was promptly sent up. Grateful to my friend I took a picture of the care package, typed out a thank you note on and sent both via text. Immediately she responded telling me that the hotel got the order wrong and she was sorry. (If you are a diet coke addict like me staying in a pepsi product hotel, you'll get my drift).
The next morning was a continuation. Try to take a shower? No water pressure. It was literally like showering with a sink sprayer. Tried to stopper the sink, only to have the pull come up and OUT of the sink. Curious to know what brand of travel sized shampoos they used? I found that the lotion (Portico I think) was partially used and missing a good - I don't know - FOURTH of the product. After rinsing the shampoo out of my hair for the 25 minutes it took with zero water pressure I learned that NO there would be no plugging in and heating of a my flat iron because the electrical sockets were so OLD they wouldn't accommodate the hair dryer and the flat iron and I wasn't about to plug it into a socket and leave it on the carpet while I dried my hair.
I gave up. Good thing the bar didn't suck. There I met a colleague whose full-price room was a small suite add-on that had just a bed and chair - no desk, ottoman for her to put her feet on and only a ledge to prop her computer to work. She booked her room before I booked mine. 
Sincerely, 
Disgruntled, disappointed and slightly drunk in 1633.",1,2,1,1
"Ear Plugs required
I like Hampton Inns and target on travel. This is the first hotel I have ever stayed in that provides ear plugs on arrival. The Amtrack and city transit tracks are adjacent to the hotel and the noise is unbelievable and constant except in the middle of the night. Even the desk clerks complain.
Never again",1,2,1,1
"GREAT STAY
I stay at this hotel last week me and my three kids and we really enjoy our stay.We arrive at the hotel two hours before check in time but the front desk worker by the name of Scott check us in early that was really a plus with me .The room we stay in came with two flat screen tv's and a pull out sofa so it was just the right amount of room we needed.And the pool and spa was a joy along with the breakfast we had the next morning.If we ever come back to Memphis we would stay here again for sure.",5,5,0,0
"Nice property; ridiculous management
Hotel was built in 2011; is in nice condition. That about does it for the positives. I made a reservation over the phone with my credit card for a two night stay. When I checked in, I presented a different credit card for payment, and asked attendant to please charge my room to that card. This was never done, even though I complained to the front desk once during my stay that the charges were posting to the wrong account. Next problem? Cold breakfast. There didn't seem to be a lot of guests at the hotel, even though it was a Friday night. The ""hot"" breakfast items were cold. Next on the list -- foolish negligence. Hotel had carpeted stairways with tile landings. Professional carpet cleaners were working during my stay. I left mid afternoon to go to an appointment, and there was no equipment in the stairwell. When I got to the bottom floor, I found myself on the ground on my right knee. I had slipped in a puddle of water on the tile. It's Houston; people wear flip flops. Come on. Luckily I wasn't injured badly.
I went to the front desk to let the attendant know, and he just said, ""Oh, yes, well they are cleaning the carpets."" I replied that no, he didn't understand, there was no equipment or hoses or anything visible in the stairwell, and I fell down in a puddle of water, and I could have been seriously hurt, and they should probably do something about it. Only then did the attendant make a weak effort to tell another employee to tell the carpet cleaners to dry the puddle.
At this point I was trying to be cordial, and I needed to request a late check out time for the next day, as my husband was working until 6pm. Which brings me to the next issue--complete lack of communication amongst staff. The attendant said that I could check out at 1pm, and he would let the maid know to clean my room last. Next day around 11:15 a.m, I get a call from the front desk asking if I still plan to check out that day. I said yes, and that the attendant yesterday had given me a late check out time of 1pm. She said okay, and I hung up. A bit later, I went to take a shower and get ready to go. I had purposefully left the ""do not disturb"" sign on my door. Oh, well. While I was in the shower, maid opened the door. Luckily I had the safety latch on, so she was only able to get it open a few inches. Nice.
When it was all said and done, I was out of my room a few minutes before the late checkout time I had been given. I was too angry at this point to talk to anyone at the front desk anymore about charging the wrong card.
It has been five days. My card was charged for THREE nights (I stayed two), plus there was a completely random additional charge pending for $90. I have been trying to talk to the manager. She actually answered my call yesterday, just to tell me she was in a meeting, and she would have to call me back later. I asked when, because I had classes later that day. She said right after her meeting. Who are these people?
It has been a day and a half since that conversation. Thanks to my credit card company, I have disputed the entire transaction. I have never disputed a transaction in my life, but these people are ridiculous. Please save yourself the trouble. I need a weekend to recover from them.",2,1,-1,1
"Free parking? In San Francisco? Sign me up!
My hotel reviews always seem to start off with the same question: Where do you want to spend your money? 
We stayed at the Redwood Inn one night during our vacation. While I was at first put off by the fact that reservations could not be made online (at least not directly through the hotel's website; I did not try any third party sites), I found the woman who made my reservation by phone to be very pleasant and helpful. The location of this hotel can't be beat--in a safe area within walking distance to Ghirardelli Square and Fisherman's Wharf. The hotel itself is not fancy but is very functional, and the staff was incredibly nice. We arrived prior to check in; they allowed us to store our luggage and even took it up to our room once it became available. The room was clean, comfortable, equipped with a small fridge, a microwave, free wifi (a must for me), and a hairdryer. The bed was comfortable, lacking the saggy mattress and hot/cold water thing in the shower that are usually found in less expensive places.
I believe we paid $120 for the room, which is certainly inexpensive for the area, and with the free parking (very hard to come by in the city), it was really quite a deal. 
So in answer to my own question, I'd rather skimp on a fancy fluffy room and save my money for the sights and activities of the area. If you want a four-star hotel with a robe and a sunken tub, this won't be the place for you. If you want a functional clean room in a hotel with a helpful staff and in a prime location, I would highly recommend the Redwood Inn. I will definitely stay here again when my travels take me to San Francisco.",4,4,0,0
"Nice of a short stay
If your looking for a place close to the airport for a short stay before or after your flight then you cannot go wrong with this hotel . Rooms are clean and spacious for a airport hotel , free shuttle to the terminal runs every 20mins and is only a 10min commute . The on property food and drink was typical airport hotel fair , though we thought $5 for a lemondae with the meal expensive , my wife could have had wine for $7 . Food was actually quite good.
Roms were clean , quiet and well appointed , met all our needs for the night before our flight place to stay",4,5,1,1
"boston craft festival
The room had serious issues,windows were disgusting,behind and under furniture dirty,hair in the bath-tub,carpet was stained,the room needs to be updated,tv reciption was very poor and it is an old box style tv.The room smelt like food,old gym clothes,was beside the hallway door that slammed shut after everyone entered or exited.Shower pressure was low hard to rinse out hair.No continental breakfast coffee cost me $2.68 for a 6ounce cup.",2,1,-1,1
"Decent value, no ammentities, large rooms
Stayed here for 5 nights. Room was large, but a little dated. Bed was pretty comfortable. Was disappointed in the cleanliness of the bathroom on arrival and an annoying shower leak kept getting the wall wet. Appreciated the large desk, though you could not see the TV from it. Decent place for what it is. Thought the manager and service team were delightful.",3,3,0,0
"Beware - they charge you more then they are allowed
If you think you have every stayed in a Hotel where greed rules, you have not been to the top of it.
I choose the hotel only as every suite has a balcony and I don't wanna stay in a locked room. For many other reasons my co-contributors have referenced in detail (breakfast, elevators, Check-Inn Staff, Management, non-existing green Policy) I cannot recommend this place.
But what experienced to me last time has pushed the envelope - they have charged me more (439.95 + Tax) then the displayed max. price (419.00 + Tax) in the room.
To be honest, I'm not upset about the price itself - I'm more upset that you display a maximum price in the room (and all my fellow travelers know that you have never paid the one) but this time I have been asked to pay even more.
We have then canceled the booking, went back to Hilton.com the next day, booked a new room (for 239.USD) and kept the same room - the girls at the reception did not help and the Managing Director just does not care.
Have a look at the Image from the Room and the invoice and make yourself the judgement if you wanna stay there!",1,1,0,0
"Beautiful rooms/great location. Lackluster amenities.
My review will be from a skewed standpoint, because I was given a complimentary room upgrade (from Queen to King). We stayed for 2 nights. Overall, the staff and front desk was incredibly accommodating, helpful, patient, and polite. I had emailed them about being weary about the noise level at night and they booked a room for me on a higher floor. Because I addressed my concerns, I also received a complimentary room upgrade, which was AMAZING.
I honestly don't think our stay would have been as good if we were stuck with the Queen room that we booked. We took a look on the hotel ""map"" and saw that the Queen rooms were SO incredibly small, and we would've felt completely claustrophobic. So, we are incredibly grateful that we were upgraded to one of the larger rooms they offer. 
The King room was absolutely beautiful. The room and bathroom were both spacious, clean, and beautifully decorated and lit. Not to mention, the bed is so comfortable... I wish I could have stayed an extra night! Unfortunately, there was no coffee maker or fridge, and the iHome didn't work when I tried plugging in my iPhone. Another downside is there is no 24 hour room service, which could be inconvenient when you're craving a late night snack.
Needless to say, we were very happy with our room, and the staff was fantastic.
However, avoid XHALE at all costs. We were tired from traveling, and decided to go downstairs to the restaurant out of convenience. Food was just ok, wait staff was below average, and food prices were a bit high for the quality.
Also, I don't know why the staff promotes the ""free coffee and tea"" in the mornings so much. It was like being in a cheap cafeteria. Coffee was terrible, no variety in tea, and when we got there, the hot water was empty and tea packets ran out, and no one was on staff to refill them.",3,3,0,0
"Not Worth it.
Stayed at the Blake for a Anime convention and was really really disappointed for the price paid. Half done renovations, non working ice machines on two floors (there are only three ice machines in the first place) scary scary malfunctioning elevators, over priced food and drinks, rude staff. The parking is over priced for no one being responsible for watching over your vehicle- this place is next to a homeless shelter and the garage is in bad shape, not to mention the lights are so low its hard to drive a truck under them ( and I am talking about a light duty pick up truck). In the rooms, the bathroom is tiny, the air/heat did not work, and the beds are hard. The elevators are death traps with tin foil and plexiglass decor. I've stayed at 4 star hotels for way less- I feel totally ripped off.",1,1,0,0
"Great spot
This Hotel is in the perfect location to have a great holiday. Public transport at the door, great food across the road, great location
The only bad thing was the lift broke and the door was left open and anyone could of fallen in which could result in injury or death.",4,4,0,0
"Wonderful Experience at Double Tree...
I travel often with my position, so I have come to know and expect a great deal of comfort, quality, and service when I have to be away from home and my family. I found my welcome and stay to be an enjoyable experience. Although it was for work, the atmosphere, facility, foods and meeting rooms were very pleasant and of high quality. When I visit San Antonio again in the future, I definitely plan to return.",5,5,0,0
"Don't stay here
My husband and I have stayed in many hotels and this has got to be one of the worse!!!! We traveled from Florida to Illinois and the stay at The Holiday inn in Champaign, IL was better than the W in Chicago!!!
I did get my room through Priceline, but that should not be an excuse.
First - our toilet almost overflowed the 1st time it was used. Then, they sent an ""engineer"" with a plunger, who supposedly fixed it. After returning from a day in town, it did overflow. They moved us to another room, gave us credit from the parking fees, and an $80 voucher (which didn't even cover breakfast for 3).
You have to request a coffee pot, which we did, and we got one in the first room. When we changed rooms, we asked for another pot and we were told that they would send one. When we returned to the room later that day, no coffee pot and their excuse was ""we ran out."" They did tell us that they would send us a complimentary pot of coffee or tea, which they did. The next morning I called for another pot of coffee and I was told NO!!! The complimentary tea is only a one time deal!!!!!!! 
Also - no free wi-fi in in the rooms - $12 per day.
Also - no whipped cream on an Irish Coffee - because they ran out!!!! Brandy Alexander without nutmeg??? Note: Toast or orange juice are extra - OJ is $8 a glass and toast, ect. is $4.
the free shuttle service is a nice touch, except it is one-way only within 5 miles.
This is not a good location to the shopping, shows, restaurants etc. If you are here for the beach, it is convenient (across the street).
Much better deals elsewhere!!!!!",1,2,1,1
"Fawlty Towers!
If you are old enough to get the reference in this title, you are old enough to really be annoyed by this hotel and should read no further-- instead, spend your time booking elsewhere.
The rooms are large and ours was up to date, HOWEVER, the pool area is a fraction of the size suggested in the photo, it functions as an outdoor nightclub...that is not an exagerration, there were literally velvet ropes and 20 somethings in porkpie hats and string bikinis spilling into the street when we checked in. 
When the water shut off midday for several hours and management's response was 'You can shower in the spa where they have cold water"" (!!!) and when we and all the guests on our floor were woken by scheduled hammering, and there was not even an apology, that is unacceptable.
I've heard the Palomar is very nice. The waitress at the W's own restaurant told us so! Next time, we'll find out, because we would not ever imagine staying here again.",1,2,1,1
"Excellent hotel at the nice location
This is a almost brand new hotel at the nice location. It is a couple of blocks away from Times Square. The subway station is right next to the hotel. The room is large per New York std and very modern.Most of staff are friendly and helpful.",5,5,0,0
"No frills, but a good place to stay downtown
Just back from NY and stayed at this hotel for 3 nights with my family. Room was clean, staff were very friendly, and the location was perfect if you are spending time in Manhatten or Brooklyn. Cab drivers did have a little difficulty finding the hotel on a couple of the nights, so just have your phone GPS (or a print out map) at hand if travelling by taxi.
Solid choice if you need a hotel downtown.",4,3,-1,1
"Everything is EXTRA!!!
For a hotel that advertises themselves as a business hotel and is RIGHT next to the central courthouse, you would think that they would cater to the business guests. WRONG! I stayed here overnight for a hearing that was at the courthouse the next morning. The room was average, bed was comfortable but average room. There was a $12.95 charge for internet on top of a room that was already $180+. RIDICULOUS. The other way to park is to valet your car at $32.00 a day, and then I had to check out to make sure I was gone by noon or they would have charged my car another $32.00, so I ended up having to pay to park in the courthouse parking lot for $22.00 on top of it. 
Room service was good, but overpriced, and there were only ""high class"" food items, nothing basic on the menu. 
I'm a rewards member and will NOT be staying here again.",1,3,2,2
"High-quality stay ended in disaster -- twice
Here is what I told the hotel: Although I have thoroughly enjoyed both my week-long stays at the Elysee in January 2012 and in September 2011, both visits ended in disaster. Why? Because the hotel put a large hold on my credit card that was not removed when I paid my bill, thus maxing out my credit card. I went shopping on Saturday after checking out and my card was declined. I went to the bank to get cash and found that my debit cards AND my credit card were all put on hold. I was penniless, without funds to even get myself to the airport. I spent the rest of my stay that day on the phone with my bank clearing up the matter and getting my accounts taken off hold and the hotel’s $1900 hold on my credit card removed.
The front desk says it is the credit card company’s fault, and the credit card company says it is the hotel’s fault, because you have not “completely posted the bill payment,” whatever that means. I suspect it means that the hotel has no on in the accounting department on Saturdays. Your front desk folks just blew me off: “There’s nothing we can do about it.”
Well, then, there is something I can do about it: I will never stay there again.
I have pre-paid a two-night stay in March, and will not surrender my credit card to the front desk at that time. And unless I receive a written guarantee that this will never happen gain, I won’t be booking my frequent NY trips at your hotel.",2,1,-1,1
"Terrible breakfast, but everything else is good
If you care about breakfast, dont stay here . their breakfast is HORIBLE! they don't even have brewed coffee!!!! they just have instant coffee and hot water. They don't have cream cheese for their bagels, and they dont have milk and cereal. All they have is bunch of sugary pastries, the kind you can get at a gas station, apples and oranges, instant oat meal, and low-grade juice boxes. your better off going to a gas station cuz then you can at least get brewed coffee!
I would of given this place a 4 if it wasnt for the breakfast, but I ended up having to spend $5-7 a day getting breakfast at other places, when I had planned to just eat breakfast at the hotel, so I was very annoyed.
the rooms are pretty nice for a under a $100 room. but its under the plane path so planes go by every 5 minutes. Very close to the freeway though, and unlike the rest of downtown, parking was easy.",2,4,2,2
"Great Place to stay!
The outside can be a bit deceiving but the rooms are very clean and comfortable. They have a continental breakfast that includes every food group including eggs and sausage, waffles, cereal, fruit bagels, pastries etc(you get the idea) They also feature an evening managers reception that includes refreshments. The staff is friendly and helpful. Rooms have every amenity included you could need from hair dryer to iron to microwave and fridge. Nice and quiet as well as being close to fast food and restaurants.",4,4,0,0
"No other choice, but the Commonwealth!
Every time we're in Boston, we chose to stay at the Commonwealth. The service is great, everyone helpful. I love the suite configurations.",5,5,0,0
"stayed due to family funeral
Stayed at Peabody 23 years ago and needed to stay due to the funeral of my brother.
Love this place - parking could be less expensive.
Restaurant reasonable & comfortable & excellent food.",5,5,0,0
"Good, But Would Not Return
Our family of five stayed one night in a two bedroom suite. The suite itself was relativly large, clean and nicely furnished for the price. The suite had a small closet space dedicated to an air conditioner that was so loud that we did not run it at night at which time we found the inability to open the windows a bit frustrating. If it had been hot outside, this could have been unpleasant. The public areas, including the exercise room, were reasonably nice and well maintained. The breakfast was not up to par for a Homewood Suites and disapponting. The diced fruit was not very fresh (so we passed), the potatoes were greasy and the bread for toast was of poor quality. Given the other choices in the area, we probably would not return to this hotel, notwithstanding the good room and very inviting staff.",3,3,0,0
"less than advertised
We needed to stay in the Chestnut Hill area for some family business on Feb. 16th for 4 nights. We arrived late , 9:15pm on the 16th. The elevator was not working and we had to carry our luggage upstairs to our room. We had been told the restaurant would be open till at least 11:00. It was closed. The room was 85 degrees when we arrived and when we called the front desk their answer was to open the window. The room was extremely small and equiped with a murphy bed that took up the entire room . We could hear the people in the room next to us. The room was not stocked well and we had to call multiple times to get a box of kleenex. The cleaning was marginal.There were cigarette butts on the window sill . The elevator was not working when we left . The staff was rude and unresponsive. Check out the B&Bs in the neighborhood first.",1,1,0,0
"pretty decent value
The hotel appears relatively new so the decor is nice and new. The front desk staff did not like to talk much but he was helpful and polite when he did speak. When requested he promptly went and retrieved more towels for the pool area (probably should have been stocked with towels already but oh well). Pool was extremely, extremely salty!!! I've heard of salt water cholorine pools but this was to an excessive amount. I hope this gets corrected because the pool area is otherwise nice. Breakfast was good - it included breakfast pizzas (with no cooking instructions), waffle maker - yum!, and the other regular continental breakfast items. Pillows suck and kill your neck - better off sleeping without one.",3,3,0,0
"Wonderful customer service
Spent 3 nights here on a ""ladies get away"" with 2 old friends. Room was located on 3rd floor on an inner courtyard so wasn't the greatest in respect of views etc ( we were on a reduced rate as friends/family of hotel employee so suspect they don't use prime rooms for this rate ;) ) There were 2 double beds as opposed to queen size but the hotel gladly supplied a ""roll away"" that was actually a full size single bed on a platform so was very comfortable. The room was extremely large and we had no problem putting in the 3rd bed and still having lots of room to sit etc.
Bath area was also very large with a dressing room area with one sink but enough counterspace for 3 women to stash their makeup bags etc. Toilet and bath/shower were in a separate room off the sink/dressing area. Large closet, ample hangers, 3 robes,one umbrella, safe, bar fridge, coffee maker and extra coffee supplied when we asked.
What really made this hotel oustanding was the service from all the staff. We arrived at about 9:30 in the evening, and after check in requested the ""3rd bed"". It was delivered immediately along with extra coffee and additional towels. Decided to have a late snack at the Terrace bar....very welcoming and obliging waitstaff here as well. Good wine list by the glass and nice snack menu. 
On our second evening we asked for a cab to head to a restaurant and were instead esconced in the hotel car. Discovered they have a couple of these which are available on a first call basis. On our arrival at the restaurant the driver gave us a card with the number to call for our return pickup. The restaurant staff made this call and after a short wait we were picked up and returned to the hotel. We used the service 4 times over the course of our 3 night stay. Each time the drivers were courteous, careful and just plain nice! Hotel doormen were also unfailingly cheerful and helpful.
Concierge staff made dinner reservations, cancelled other reservations, bought museum tickets and offered some great suggestions for areas to see/things to do.
This is a ""grand old hotel"" with a very large public space/lobby. There was a convention on while we were there but we never felt crowded or ignored even though the hotel was quite full. 
The location was central to our activities ( Seattle Public Library, SAM, shopping, Food Tour) and I would definitely stay again. 
The only complaint I would have here is they charge for wifi in the room. This is free if you're a ""President's Club"" member, which I am, so we did have free wifi but had to log in every 24 hours. It seemed odd to charge for wifi when once out in Seattle you're surrounded by free hotspots at every coffee shop/public space!!!",5,4,-1,1
"This is a fine hotel
I have stayed here at least twenty times in two years. I have tried all the rest of the luxe hotels, including the st regis, four seasons, houstonian, etc., and they are all left in the dust. I love this hotel because the staff are intelligent, the windows open(!) room service is fairly good, but most of all the concierge's kindness and willingness to help are worth a great deal. Thank you Zaza.",5,5,0,0
"Excellent Customer Service Makes Up for the Tiny Room!
Attempted to find a cheaper hotel for a recent conference in Boston & booked the Chandler Inn, primarily based on TripAdvisor reviews. Well, the customer service both on the phone & in person was splendid, but OMG, the room was shockingly small--especially if you're a high maintenance lady! 
Here's the scoop:
The positives: All front desk & housekeeping staff were marvelous, especially Von at the front desk. Everyone was cordial--willing to give directions, sight seeing advice, and restaurant suggestions. Other goodies: free coffee/tea/hot chocolate machine down in the lobby; free Internet; adequate toiletries; close enough to the conference hotel; contemporary room decor.
The negatives: OMG, the room was TINY! Honestly, my husband (who joined me) said--""Oh, it was fine, especially for a guy!"" Ha! It was so friggin' small, that we could barely move! Even though it was super warm/humid for April when we were there, the air conditioner was OFF--and the front desk had no way of turning it on for us. Although the bed was comfy--a person could get claustrophobic in that room...and don't get me started about the bathroom! Good luck, if you need to spend a lot of time grooming!!
If you're low maintenance, I'd highly recommend the Chandler Inn, especially because of their extraordinary customer service & affordable rates. However, if you really crave creature comforts (such as a nice-sized bathroom, a swanky robe, and coffee in the room, etc.)--you may want to consider other lodging. But--if you listen to the husband, ""Stay there; it's contemporary, it's a good deal & people are nice!""",3,2,-1,1
"Lives up to expectations
We spent three nights here over the weekend in Fort Worth for a wedding. We selected this motel from its Trip Advisor reviews, and it lived up to its high ratings. The room was good sized, with a king bed and a sofa area that made it almost seem like a suite. The lavatory is outside the bath area which makes for more efficient getting ready to go out for two people. Everything was clean and in good condition. The only negative is that on the side by the freeway there is quite a bit of road noise, but we were able to drown it out by keeping the heating fan running, so it didn't interfere with sleep. The location is 12 miles from the downtown area, but we were able to drive there quickly on the freeways. This motel is an outstanding value compared to the ones closer to downtown.",5,4,-1,1
"Stay Somewhere Else
Checked in Friday at 8 pm. Had to wait 10 minutes to check in as there was only one front desk agent working - even in the SPG line. Offered the Gold amenity of two drinks or 250 points. I confirmed that it was for 2 drinks and accepted. Went to the bar and had to wait a while for service. Ordered 2 drinks with my coupon and was told the coupon was good for only one drink. Went up to our room on the 11th floor. Hotel is next to the freeway. For whatever reason, the window offered no noise protection. It was also extremely drafty so we frooze all night. Cranked the heater up to 80 and were still freezing. We couldn't wait to leave in the morning. All in all, I suggest staying somehwere (anywhere) else in S.D. The Westins downtown are much, much better, as is the US Grant and the W.",1,2,1,1
"Unreliable hotel
I visited NY, stayed in Amsterdam Court and used my credit card just ONCE during the trip, when I paid the hotel.
After a week from the trip I got a call from credit card company saying that someone has used my credit card in a pharmacy and spent about 1000 dollars. 
DO NOT USE YOUR CREDIT CARD IN AMSTERDAM COURT!!!",1,2,1,1
"dont leave anything behind!
this motel is located on West 35th street and 6th avenue. It is the worst motel that is on the choice list that we have stayed in so far. We left my new coat hanging i n the closet and my boyfriends and we never got it back! I called the fron t desk as soon as wegot back home and they said I would have to call back in the morning and talk to housekeeping, I did this for three days in a row and decided to give up. I hope housekeeping enjoys my brand new coat!",1,1,0,0
"I will never stay there again.
How The Drake has a good reputation is a wonder to me. My first bad experience was being placed adjacent to the elevator lobby. I went out for the day, then dinner, and arrived late in my room. Looking forward to a good rest, I pulled the covers back and smelled a musty scent. I got in bed and sunk into a mattress that was probably never flipped- it smelled like dirty people. The pillows were stinky like filthy hair. It was so late I decided to wait until the morning to complain and covered my pillows and bed with towels. In the morning I went to the front desk and complained and they let me move down the hall- I moved myself. They offered me 2 free breakfasts.
There was a constant wait at the front desk. One friend had to wait until 5:00pm for her room. The room she was supposed to get was never available. On top of all of that, my room never cooled properly, the furniture was old and outdated, the elevators are slow, there was a rotting cucumber in the refrigerator, sheets were not turned down at night, and wi-fi cost $12 plus a day- ridiculous.
I will never stay at The Drake in Chicago again.",2,1,-1,1
"A Disappointment -- You have a choice -- Avoid this one!
I was returning from a business trip in the Philippines and needed a hotel for layover to catch my domestic flight back home. All I can say is, if you are business person looking for a place to stay -- Avoid this one totally. Here is what happened to me:
1. Shuttle service from this hotel is horrid. I think they must have only one shuttle (maybe two). Traffic around the LAX airport loop is always full, so the smart hotels send out like two or three shuttles at the same time to continue to pick up customers around the clock. I counted the Hilton and Westin Shuttles pass me by no less then 6 times while I waited for the Radisson shuttle -- which took 40 mins to reach me. It took me no less then 30 mins to de-plane, go through immigration, and collect my bags.....only to be left to wait 40 mins by my hotel.
2. Room Service - Here is a good one -- The hotel will tell you that they have 24 hour room service. But when you get to the room and read the menu you see that there are all kinds of conditions around when you can order items. Makes it confusing and is clearly oriented toward meeting the needs of the staff, not the customer.
3. I ordered breakfast and asked that it be delivered at 5am so that I could get to the airport in time for my flight. I am a diabetic and cannot take my medication without food. Knowing from the complicated menu that I would not be allowed to order an egg before 5:30am, I called and made a special request that it be delivered at 5am. I was put on ""hold"" by the operator to verify that this could be done and was told ""yes."" Guess what....it never showed up. No food for a diabetic on medication going to an airport terminal with very limited food services. I should sue these people.
My company is expanding and will be doing business in the Philippines over the next two years. We will need a base hotel at LAX to support us. Radisson was our first choice to see if they would work out for us over the next couple of years. My company leadership will want my report next week on recommendations for this hotel. Needless to say, we will not be signing any long term contracts with Radisson.
What is clear from this situation is that you have a very poor leadership structure at this hotel. It does not employ the kind of quality improvement systems that keep mistakes from happening. 
LAX has numerous choices for places to stay -- if you are in Business -- Avoid the Radisson -- they are not designed to support your needs. A hotel that is not designed to support a business person is basically not supporting YOUR BUSINESS -- then what purpose do they actually serve?",1,1,0,0
"good
Very good Westin experience. great location.. walking distance to tons of night life. Easy for everything. Good executive lounge. Service at the hotel was excellent. no complaints here. Would surely stay again.",4,4,0,0
"Not Sure Where Everyone Else Stayed, But This Hotel Is Very Dated
I feel like I stayed at a completely different hotel than most other reviewers. Maybe it is because I work in the hotel industry and know what a luxury hotel should be that I am more critical, but this hotel is in SERIOUS need of a renovation. While the staff tries very hard to be accommodating, the rooms are incredibly old and outdated and there is no shred of elegance anywhere in this building.
The entire parking issue is a nightmare. They tell you on the website that there is plentiful free street parking, but as per recent reviews, you have to move your car every 3 hours and they don't tell you that UNTIL you check in. That is just wrong. If we had known we would have returned our car to the rental agency before arriving here.
Granted the hotel moved the car for us, but we had to sign a waiver that they were not responsible for anything that would happen to the car so if it did get towed or they scratched it, we were out of luck. 
The breakfast was also pretty poor - the hard boiled eggs were dried out and sour tasting. Nothing impressive here. I know of many hotels in NYC that are boutique just like this and the breakfast is so much better.
We had a fan in our room which was needed because they had the heat pumping up and there is no air conditioning to be found and the front cover over the blades just fell off because the fan is probably as old as the rooms so that was a major hazard. After a while we just stopped calling to complain because we realized the hotel was just old and dated and it wasn't worth wasting our time trying to get them to make it right because there wasn't anything they could do. 
We got upgraded to a suite (the first room was really noisy) and there wasn't a single picture on the wall. It was the most blah, ugly, outdated hotel room I have ever seen. The bathmat was about the size of a postage stamp and there was absolutely zero counter space in the bathroom. You also couldn't even find a place in the shower to put your shampoo or razor. 
This hotel just needs a major modern renovation and as much as the staff can try to be nice and friendly and accommodating, nothing helps. Our first room at the back of the hotel was really noisy -- there was construction going on nearby and we could hear the guy in the room next to us (who also had his window open because there is no a/c) talking on his cell phone. Our room (203) at the front of the hotel overlooked the hotel's entrance and there were always smokers down below who came out of the hotel to have a smoke and so they smoked and chatted just below our room at all hours of the day and night. 
The only good thing going for this hotel was the location. The Pacific Heights neighborhood is great to walk around and we found some great dining and shopping just a 15-minute walk away, but other than that I wouldn't recommend anyone stay here.
When we complained about our first room, they moved us to the suite at the other end of the hotel and then immediately sent up a bottle of wine -- as if that was going to make it all better. I don't drink so the wine meant nothing to me. 
As I said, I think they try to make a bad situation better, but the only way to fix it is to renovate. The hotel is also really noisy -- as is evidenced by a nice sound machine they give you in your room. When you see a sound machine you know you are in a bad situation. There is also nothing available to eat in the hotel except for ""pannini's"" they say they can deliver 24 hours a day. Not everyone wants a pannini!
Oh and the in-room safe is SO small we could barely fit an iPad in there along with a wallet. If you have a laptop you might be out of luck.",1,2,1,1
"Did not live up to agreement
Offered airport shuttle, but none was available to take me to the airport, Promised they'd be there to pick me up, Did not show up, finally told me to take a shuttle. The room reeked of smoke so much that when I got to my destination, friends could smell smoke on my clothes.. When I complained the manager just said sorry.",1,1,0,0
"Luckily I could stay on points - still paid $50/day valet parking
Nice hotel, great room/quiet, love Starbucks in the lobby, and it's super close to Michigan Ave shopping. Expect to pay more downtown, of course, but this one seems a bit pricey. Of course, the weekend before I paid $38 parking for just a few hours in a lot in this area, so I guess it's customary - a bit of a shock though.",4,4,0,0
"Extremely graceful
I just stayed 3 nights (Feb. 2012). Everyone at every level was extremely friendly, which made a difference to my stay in LA. The food was also a surprise. The pumpkin ravioli and chopped salad were unbelievably good, like 5 star good. Another great thing was a FREE private car ride to and from anywhere within about 10 minutes. You just call them up, and they send someone out right away to pick you up, or to take you where ever you wish to go. That is service!! I agree with some of the other writers about the views, nothing to write home about. But, for me, it was quiet, and my room was great, clean, nice amenities. My one complaint was my tv, which was kind of small and no HD. I watched the oscars and was a bit frustrated with that. Everything else really was great.",5,4,-1,1
"Not worth the price
This is our first time staying here, we normally stay at the Marriott Marquis. Because of meeting location we are here. The staff is friendly, though the concierge unknowledgeable. The hotel is clean and nicely appointed. No extras for the cost however! We are paying $60/night extra for Executive Floor. For what? The lounge is In lobby and we are on the 40th floor. We still have to buy our own wine during cocktail hour in the lounge. It's a totally useless perk in the end. The worst part is the paper thin walls. Our next door neighbors talk loudly and we can hear every word but this morning I could hear him turning the pages of a newspaper. Wow. Overall this hotel is too expensive. It's a bit of a hike to the theatre district, my bed is one of the most uncomfortable I've slept in for a hotel of this type, and the paper thin walls and inconvenient lounge just combine for a poorer rating. Oh - have been in both bars and both are very loud with only mediocre service.",3,2,-1,1
"Ummmmm
Left a lot to be be desired..Half hearted kind of place, didnt know what it wanted to be!!! Hotel or motel!!!!!Rooms were half finished!!!!! No room service at all had o hunt out own milk at a push!!!!!!MOtel for sure,,,wont be back, The only good thing was the Bar and Restaurant.",2,2,0,0
"Surprised at Memphis Marriott Downtown
I stayed at the Memphis Marriott Downtown from June 24 -28, 2012. I was here for a conference. This was a very good hotel to for a stay. During check-in despite each front desk person having lines with three or more people; there was very little wait. The staff plowed through the people and got into rooms but they were very professional and friendly, not rushed.
The hotel was bright and clean with plenty of staff on hand. The room was a normal room. It was clean with a big bathroom. The size of the bathroom really stood out. The bed was comfortable. There were good views.
The staff at the hotel was very friendly and helpful. This is what stood out most to me at the hotel. Every employee I can across greeted me in some fashion. From the front desk staff, custodial and these kind of floaters who were stationed in the lobby at various points to offer help when you needed it. It was very good Southern hospitality.
The hotel is in a great location for walking around downtown and taking the trolley. I wasn’t looking forward to this business trip but the hotel and staff really turned the trip around for me. Definitely stay at this hotel!",4,4,0,0
"Disappointed
Very disappointed. The lounge had no music of any kind and we stayed from Thursday evening and checked out Sunday morning. The TV got no movie channels. Half of the lighting did not work. I was charged extra when I ordered a refridgerator for the room when most motels they come FREE.. Our beds were not made Friday when we returned to our room. The maid service was exceptionally poor. This was the worst stay I have ever had in a hotel. I planned this stay with a friend and thought getting a hotel with a lounge and in this area would be a good experience and nice to relax but ended up spending top dollar per night for less than I would have received at Super 8.",2,2,0,0
"University of Chicago visit
Very nice hotel, nice room, etc. We visited the University of Chicago and decided to stay at the Hilton because it offered a free shuttle to and from the University. When we asked we were told the shuttle was already filled and they couldn't accommodate us. Excuse me? No, they didn't take reservations for the shuttle, it was a first come, first serve basis. Since we arrived close to midnight, there was no way we would have gotten on. Nothing on the website states limited availability. It also said there would be a welcome packet from the University. Zilch. So there's definitely a disconnect between the University and the hotel staff.",2,2,0,0
"Good value for area
I stayed here in October with my wife for a long weekend. We actually ended up here by mistake as my wife thought she was making a reservation at the neighboring Drury Plaza. We were disappointed initially, but fund the place very nice, clean, quiet and overall a very good value for the area. The breakfast was good, I'll stay here again. Mostly the standard motel lobby fare, but well prepared and presented.",4,4,0,0
"They should call it The Alex Kennel instead of Hotel
If you like dogs, this is the hotel for you. It's not advertised in bold that it is a pet friendly hotel, but it is. That's all well and good if the hotel were like any other pet friendly hotel and asked its guests to leave a contact phone number or not leave the animals unsupervised in the room. More on this later, but first, for my general review.
I had stayed here during Hurricane Sandy to be close to my office since my house had no power or water. I was desparate for a room so I cannot complain all that much (hence the reason I gave it two stars instead of 1 or 0). The hotel was very crowded and I was lucky to get a room but for $400 I expected a little more. The room was very small. I had reserved a king bed but got a queen instead...not much I can do so I took it without complaining I was grateful to have a warm bed and a hot shower. The bed is really low to the floor and the furniture is very Ikea-esque. It was very European and if that's what they are going for, then fine, they succeeded. The bed was pretty firm, you could feel springs and whatever horsehair was in the mattress. The bathroom was decently sized and appointed. I'll give them that. But the water...it was either like Niagara Falls or not at all. And it took about 10 minutes for the hot water to come up. 
Ok so all of that can be overlooked. The thing that got me was management's inept ability to do anything about the pet problem. Most hotels only take in a limited number of pets but during a time of crisis, I suppose there were more animals than usual in this hotel. The people across the hall from me left their dog unsupervised for most of the day and even in the early evening. When I came home from work I wanted to relax in my $400 room but could not because this poor dog was crying that it was left alone in a strange place. You'd think they'd leave the TV on for the poor thing. So I called the desk to see if there was anything they can do. They sent security up and did nothing. Then my wife went down to politely complain and they pretty much brushed her aside. The next morning, the dog was doing the same thing so my wife went and asked for a manager who cared slightly more, not much, but slightly. He admitted that they don't ask for phone numbers of guests which is absolutely absurd if you check-in with a pet. What if there are issues? Everyone I spoke to with pets who stays at hotels said either the hotel has a policy where owners are not to leave their pets unattended in rooms, or they have to leave a phone number in the event of an issue like this. The Alex Hotel does neither. Their response at one point was ""well the guest has a right to go out to dinner."" But I also have a right to a quiet room. 
I'll never stay here again nor can I give anyone else a recommendation to stay here. Go somewhere else. It will likely be cheaper, cleaner and have better staff with brains.",2,2,0,0
"Good Location, Good Price for SF accomodation
We stayed at the Town House back in May 2012 for 3 nights.
Our first thought was OMG! mainly because the chap at the 'lobby' was a bit grumpy. Once we were given the room we were very impressed with the size and overall state of the room.
The best thing I found is the hotel location for the price we paid (US$ 267.00 for 3nights) specially if you are at SF as tourist.
The Fisherman's Wharf is at walking distance (15 min), we did it many times and also the ""crooked Street"" is at walking distance (if you wish to walk if, we didn't do). 
You have the ""Hop on-Hop off"" double decker bus stop across the road, and a few stores where you can few things you might need. 
Union street its quite close too and there are plenty options to have breakfast and dinners. I recommend you spend some time there for breakfast...nice cafes!
The cons for me were:
+ The air spray used by the cleaning lady was too smelly... I know this might sound a bit a silly but for me it was definetely a minus...!
+ The noise at night...as other people has appointed it gets better if you close the windows but you can still hear it...
Overall I recommend to stay here if you are on a budget!",4,3,-1,1
"Sophisticated elegance / old-world charm
The Columbia Club is in the center of down town Indianapolis -- perfectly situated for a visit to the town. The hotel staff was extremely accommodating and helpful. We had a late-night snack and the crab-cake was one of the best I have had. The single room is on the small side but had a European old-world charm. The one thing I would have preferred would have been a room with a view of the monument as opposed to a high-rise office building so I just kept the drapes drawn.",5,5,0,0
"Westin Times square
I requested a room with a view via e mail with a lady called JESSIE whom I had requested and got a great room with on a previos trip before. When I got to the room it was a terrible view, with part of the decor of the outside of the hotel right across the window totally blocking my view.I went down to reception and asked to be moved to another room which the lady did so.We had a much better view but a strong smell coming from near the fridge,I opened it to find lasagne and a mouldy cake left in there if this hadnt have been our second room and the fact we were very tired I wouldve asked to be moved again but I just told reception that the fridge needed cleaning out and they sent someone to do it while we were out.The room was for 4 and we only ever had 3 towells and 3 drinking glasses.Just wasnt as good as my first experiance at the Westin.",3,2,-1,1
"Perfect location for our girls trip
We had a great experience at this Crowne Plaza. The staff was friendly and the room was modern, clean, and nicely decorated. My friends and I were in Chicago for a girls' weekend and found that the hotel was close to everything we needed, including being a short cab ride from Union Station. I would recommend this hotel and I would stay again.",4,5,1,1
"Great experience overall
Stayed here over labor day weekend for 4 nights for Electric Zoo, The hotel was the best value we could find in Manhattan. Our stay was mostly pleasant, the hotel staff was very nice (with the exception of a rude and unhelpful concierge). The rooms are small, but for New York this is what you would have to expect. The cookies were amazing, easily the most convincing aspect to choose the doubletree over a garden inn. Subway connections to the 1 and R lines are literally 1 block or two and a close walk to Bowling Green (4,5 lines). Housekeeping forgot to clean our room one night, which was a bit disappointing, but we were able to get clean towels in the middle of the night. We also called to request a late checkout, and got 1 extra hour. Overall we enjoyed our stay at the Doubletree financial and wouldn't mind being back here again.",4,4,0,0
"Great Location
I stayed at this hotel with my two kids; we were on a college tour. The room we stayed in was nice and clean, the staff were very helpful and the location was great. You could walk across the street to the Inner Harbor or walk a bit more to little Italy where we had a nice dinner at a small Italian restaurant recommended by the hotel.",4,4,0,0
"Staff was excellent
We stayed at this property for one night September 25th, 2012. The staff, upon check in, were excellent. We are priority club members and they had upgraded us to an executive floor. The room had modern decor and was very clean. I loved the pillow choices! While we were checking in a large group arrived and still time was taken to answer all our tourist questions. We recieved maps, directions and were given advice on the choices of transportation to Fishermans Wharf. The area is a little sketchy and I would certainly use caution during the evening but daytime was fine for walking and is really just a couple blocks from the Union Square area. The property has construction going on nearby so tended to be a bit noisey in the morning. I would recommend and stay at this property again.",4,4,0,0
"Ho Jo used to be clean and friendly. Much to our...
Ho Jo used to be clean and friendly. Much to our disapointment the place was neither clean nor friendly. Our room was dirty including a blood or feces stain on bathroom wall. We asked the man at the front desk to have someone clean it. He stated nobody was there from cleaning staff. We then asked if he could write a note to cleaning staff to address this issue in the morning. It was never cleaned. His only advice for us was to not eat at the Hong Kong restaurant at Ho Jo because the food was not good and a lot of people complain. We changed hotels for the duration of our stay.",1,3,2,2
"Beautiful place
My second trip staying here, and it's a great place. Great location right off Market, with BART right down the block. The hotel does everything it can to make your stay pleasant, and really understands service recovery--one of the people in our party had a small problem, and the hotel went above and beyond in making it up to them--it was nice to see this degree of service. The bed was one of the most comfortable beds I have slept on in a hotel!",5,4,-1,1
"Kinda of a joke for $325 per night
Hi. I dont understand how people think this is a 5-circle/star hotel?!?!? Yes, the location is great for Union Sq and Financial District, but the rooms are quite dated. The bathroom reminded me of an old Holiday Inn bathroom and I had to confirm with the bellman that these were the latest renovations. There are zero amenities provided other than generic shampoo, conditioner, bar soap(!). The breakfast buffet was pretty bad (e.g. no made to order omelets). 
Parking is $54 per night (rip off!) and I thought some of the front door staff was rude. Oh, and I had a room near the elevator and it was very LOUD. 
I suggest you stay somewhere else. And not the W, because I their rooms are pretty bad too...",2,2,0,0
"A bed.....
Late notice and needing to stay in NYC for the night instead of commuting home. Had to stay within a budget for work as well. Thus, this was the only real choice. At the end of the day, it was a place to sleep. Little sketching as you approach off 8th Avenue, a feeling of being a little dingy, not quite as light and spacious as you'd hope, and a little feeling like you'd rather be somewhere else. But in the end, I slept well, showered and went to work none the worse for my stay. Would I return? Maybe, but I'd explore other options first.",3,3,0,0
"Clean, convenient, comfy
I made last-minute plans to stay at this hotel based on reviews I found here. I was not disappointed by the positive reviews.
This hotel really provided everything I need: an airport shuttle; clean and comfy rooms; free Wi-Fi; a better-than-average domestic continental breakfast; and excellent service. The furnishings were tasteful and in good repair. The bed was comfy. Check-in and checkout were quick and easy. The drivers were great. It was all really nice. I'd happily stay here again.",5,5,0,0
"Excellent hotel and location
Stayed here for three nights in Feb 2012. I contacted the hotel before hand to ask for a room with a view as it was my boyfriends 30th. They promptly emailed me back, and this was acknoweldged at check in, as well as a little box of chocolates to say Happy Birthday. As a result, we had a brilliant view of the Empire State Building which was amazing to wake up to. After check in, Mohammed rang us a couple of times to check we were happy which was much appreciated, and took the sting out of the 15 min wait to check in.
Though there was no safe in the room, there was access to individual safes just off the reception, which whilst not as convenient, still did the job.
We ate at the Tick Tock diner a couple of times for breakfast and found the portions to be humungous!
Overall, good, clean hotel, great location and would not hesitate to stay again. Check out made super easy, as you could simply drop your cards in a box by the lifts.
Special thank you to Mohammed for his attention to detail.",5,5,0,0
"Not up to par
One electrical outlet in the room, that I could only plug one device in at a time because of the size of my iPhone plug/recharger...leaving me to alternate my iPhone, iPad, spouse's phone and laptop. 
On top of that, the towels were the thinnest I've ever seen for an upscale hotel. You have to use your room key to make the elevator go to your floor, and it's difficult to see the slot and figure this out. Banquet meals are never that great, but this one was particularly served particularly poor banquet meals. Thank heavens they had a Einstein Bagel shop in the hotel! The location is great; right at the heart of the river walk. Everything else is mediocre.",3,2,-1,1
"Low maintenance people will be happy
We just returned from a 4 nite stay at The Milford Plaza hotel. Overall it was really a decent little hotel if you want bare bones amenities. I didn't even realize they had an exercise room - not that we had a moment to spare for that anyway. If you travel in a group, be forewarned to utilize the bellman both arriving and departing. They tout ""because of the Union"" they have to charge you per bag - regardless if they assist you or not. Little did we know until check out and of course handled our own bags both ways. Oh well - live and learn.
The lobby construction - big changes going on. Willl eventually be nice. Very rude cleaning staff that made me feel terrible about having to use the facilities on the lobby level because our room wasn't ready yet. I clearly distrurbed her. Then we sat in the bar area while waiting for the rest of our group to meet us and another cleaning staff employee was aggrevated because we, along with several other hotel guests, were sitting in the bar area (not another inch of space left in the lobby to even stand). He wanted to clean it, actually pulled a chair away and removed it from the table when 1 person stood up to go chat elsewhere. After standing there pouting for 20 minutes, he finally took his angry face and stomped away. Luckily, No other negative encountes the rest of the trip. Jennifer at the front desk was very friendly.
The rooms, yes were small but we assumed this going in. Our room was very clean - only missed face cloths one evening. We were so exhausted at the end of each day that we were just happy to shower and hit the bed. 
The hotel offers no amenties to speak of - no free internet, no coffee, no nothing. Again, we knew it going in and still survived. No issues with the elevators. 
The bathtub floor surface was quite slippery. Happy to have survived it without incident.
Left a voice mail for the concierge - never heard back from them. No special kudos there.
Location was awesome to theater district, Time Square, Restaurant Row....we walked and used the subway everywhere. Would I stay there again? Yes - I think I probably would. We were satisifed with our accomodations. It was just a place to shower and sleep - no extras to make us do more there anyway.",3,3,0,0
"Could Use a Facelift
My wife and I stayed at this Four Points recently. One of the reasons we stay at Four Points is that it has been our experience that they are generally well maintained and clean. Our room, while not terrible, certainly could have been cleaner. We had to have the bathroom re-cleaned (don't ask) and thankfully we travel with clorox wipes. Noisy air conditioner and dated carpet and furniture. I have to agree with a previous post about the difficulty of navigating on Roosevelt Boulevard for an out of towner. I've never made so many u-turns! Overall, we'd avoid this one in future.",2,1,-1,1
"Great place to stay
Just finished a 4 days stay at the Magic Castle Hotel and it was fantastic. The place is a bit old but that just adds to the Hollywood atmosphere. Everything is clean, neat and works well. We had a King suite and it was spacious and very comfortable. Our room was at the rear of the hotel and the only drawback was the occasional late night traffic noise from the road going up a hill behind us. Would recommend a room on the side of the property. The location is top notch. Just a quick stroll down to Hollywood Blvd and good access to drive to other locations. As a hotel guest, we took advantage of the invitation to the Magic Castle. Don't miss this for the world. The staff were more than helpful with everything from helping with the luggage (no elevators), directions to attractions (including construction zones on roads), bringing snacks (free of charge) to your room or just making you feel more than a guest. Little things like the free breakfast, free wi-fi, a 24-hour heated pool and pool towels laid out on the lounges were nice. They even brought is popsicles one afternoon as we lounged by the pool. If you want a Hollywood feel, this place has it. Will definitely be back.",5,5,0,0
"Like being in a war zone!
Booking three nights in this hotel several months ago, it appeared construction would be completed by October. Wrong! This was a big mess which is being poorly handled by the hotel. And construction noise continued nightly until 9PM.
Just trying to find your way in and around the hotel was a nightmare. We struggled many times trying to find the shops which were camouflaged. There were no signs to direct shoppers, one elevator that was totally overwhelmed with waiting passengers and a front desk staff that was not overly helpful or informative. Every open area was covered with plastic tarp which gave the appearance of a hotel under siege. 
The advertised Manager's reception in late afternoon consisted of a couple of raw vegetables, dip and potato chips. Breakfast was much better with a variety of selections.
Housekeeping was the brightest spot; responsive to requests for additional amenities and always timely in cleaning the room. We also complained about the high cost of Internet access (Hilton Honors Members!) and the hotel did comp the charge. For all the inconvenience and frustration endured, this hotel should have offered a reduced 'construction' rate.
Exhorbitant room charge for substandard experience. Would not return to this location under any circumstances.",1,2,1,1
"Not sure what everyone loves about this place
We were less than impressed with the Omni in San Francisco, and chose it because of all the great reviews on Trip Advisor. In the future, I'll stick with the hotels I know and trust (the W, St. Regis, Four Seasons)
When we arrived to the Omni, the bellman and valet just watched me, my pregnant sister, and my mom unload our own luggage. No attempt to help us whatsoever. First impressions are big. So, we wheeled our own suitcases into the hotel, and our room wasn't ready yet. No problem, we checked our bags and went out to explore the city. When we got back, our room was ready, but after waiting 10+ minutes for our luggage, we started to get antsy. I walked over to the luggage room that I saw the man go to, and he was just standing there staring into all the bags and told me he couldn't find ours. I literally climbed in to help. I didn't mind, but I don't find this exceptional service, as all of the rave reviews state.
All in, our stay was pleasant, but nothing special.",3,2,-1,1
"The Worst Experience in a ""luxury"" Hotel
My First Wedding Anniversary and I decided to Splurge in a nice Hotel in New York so The Reputation of the Waldorf Astoria Was Great Right? WRONG I felt that I just loose my Money First the System was Blocked So we Could not check in We Have to Wait for about 3 Hours in the Lobby! when the room was Ready OMG what a shame of hotel LUXURY room If I Were the hotel Manager I just can´t let this Rooms Offered. the Closet Looks loke the one in a MOTEL and the Bathroom is the Worst Really the Worst I´ve Ever Seen Tiny, Old, Terrible it was Depressing.
Look the Photos and Tell me what you think",1,1,0,0
"Poor 4-star hotel! Overpriced!!
Well, I stayed in this hotel for 3 nights. The poor experience starts before I arrive. I sent emails to it and asked if I may order something online and ship to the hotel before I arrive but never got any reply. Okay, that was fine. I checked in and was placed in the 3rd floor. The 4-star hotel had a wacky and poor elevator. The carpet had some bad smell and was very dirty. Well, that was fine as long as you don't sleep on it. How about the dripping faucet? The dim room, the old CRT TV, and the outdated furniture fitted the old style hotel well. However, I cannot even find a coffee maker or kettle! I had lived in a 2-star hotel in down-town Chicago for 50 including BF, and it was even much better than this 4-star one!",1,2,1,1
"Clean, Renovated Very Nice Hotel!
We had a great stay at the Hampton Inn & Suites Chicago. The only reason I gave it 3 stars is because I believe that's the level of hotel it is. Even though its very clean and newly renovated it doesn't compete with a luxury level. I would still highly recommend it! We had a suite with a full kitchen, separate bedroom and bathroom, living room with pull out and a kitchen table. For the price you can't beat it! You just don't get the amenities of a boutique hotel or W class Hotel. The staff was very accommodating. The location is perfect for bar hoppers as its right by Hubbard st. Also very close to both Mich Ave and State St. for shoppers.",3,5,2,2
"Excellent staff, adequate rooms
This is a perfectly suitable, adequate, small hotel in a good DC location. This is not the place to stay if you want luxurious or large Washington accommodations. But it has all the standards of a good Marriott, as well as a superbly friendly, helpful staff. The lobby level includes a small restaurant with cafeteria-like service and limited choices; hardly fine dining, but fine for breakfast and lunch, or to get very tasty sandwiches to bring to the room. Rooms were clean and well equipped, with all the essentials, as well as a good flatscreen TV and free Wi-fi service. Bad weather in New York forced me to stay an extra night; the staff could not have been more pleasant, helpful or accommodating.",4,4,0,0
"Good location
Rooms were spacious, but nothing special. It was a great location in the mall and close to public transportation.",4,4,0,0
"Noisey and disappointing
We stayed here during the week while visiting New York to see a show. We hardly slept. The room was at least 90 degrees and there was no way to regulate the temperature. There was tons of street noise from a cafe located under our window and construction going on all night. Bathroom was very small. No restaurant. We wouldn't stay here again.",2,2,0,0
"room for improvement
This hotel is very shabby. The carpeting in our room and in the hallways had lumps in it. Bathroom was very tiny. It was difficult to reach the handle to flush the toilet. Room was drafty. Housekeeping did not do a good job of vacuuming. Due to a large flea market, it was difficult to reach the elevators. The hotel is located in a run down part of downtown Baltimore. 
I read other reviews and was hesitant to stay here. We only stayed here because the PBR bull riders were staying at this hotel. 
The front desk staff, bell man and the valets were very friendly.",2,3,1,1
"Nasty - don't stay here
My husband & I stayed at this hotel because the hotel we reserved a room at, (The Oasis), had flooded (they said) and the Embassy was owned by the same person so they told us to go there. The clerk at the Oasis wasn't honest when he said the Embassy would have parking for us. The clerk at the Embassy, who I must say was very nice, said the parking lot had been filled since the day before, The Oasis clerk finally let us park our car in the underground parking at the Oasis. This meant we had to walk 3 blocks to the Embassy, which wasn't a bad thing. We didn't need the car the next day, so we hoped it would be safe and it was.
My husband went to bring the car to the front of the hotel while I was checking in and a lady, who was naked from the waist down, propositioned him! This was at 3 in the afternoon. 
We had just driven from Los Angeles, had someone rearend us on the highway at 3 in the morning, and we were tired. We didn't argue about switching hotels. 
When we got to our room, there was mold in our shower and the bedspread looked like it hadn't been washed for a while. It spent the night on the floor!!! The elevator was kind of cool, but it took forever to get where it was going. 
There was a continental breakfast in the pub in the hotel, but the wait staff was very rude. He reached in front of us twice without saying Excuse me. I think his Mom forgot to teach him manners!!!
Please don't stay here and don't let them suck you in by saying they have parking available.",1,1,0,0
"Bad Section; No direct T stop on weekends; front dest clueless
Made reservation to stay EIGHT nights during College Parent's weekend and take days before and after the weekend. This place was rec'd by a family member who stayed ONE night.
Did not realize that it was a very tiny place in a rather bad section of Boston. Security not great- doorman absent often as is front desk:( ie. anyone can walk in); Ask basic questions to front desk personnel about transportation, local attractions, dining, discounts available, and got no help. Did not even offer to find out an answer. They have two cheap stationary ""iPads"" that have touch screens that are almost impossible to work. I was having difficulty working it and asked the front desk manager who was literally five feet away and he tried to show me with his finger and did not even get up to assist. The"" iPads"" do not print anything. If you want anything printed you have to send a document as an email to the front desk and they will try to do it. There is real no lobby. There is a VERY TINY closet sized space where you can purchase coffee and snacks, no milk. 
Room was fine,clean, bed comfortable. But, very strange appliances- did not recognize names ( close out sale?) and microwave hard to work. TV fine but clicker did not work at first, had to have them work on it. First two days room was not cleaned. Had to have them come up at night w new towels/toilettries. When you leave your room the door does NOT SHUT all the way-- it rests on the lock. You have to wait till it gets to the lock and then push it shut. If you walk out quickly you would never know it. This is a SECURITY ISSUE.
Gym is in the basement level and must have just been painted and reeked of fumes, no windows. Again, weird brand name treadmill and stepper; Treadmill comes to a complete STOP when your times is up and there is no ""cool down"" and couldn't figure how to work it to add a few minutes for a cool down. When I left the gym, noticed the back door out to the street was OPEN and air blowing it back and forth. NOTE:The elevator to all the floors two steps from OPEN DOOR.
Looked around outside for perhaps a worker --- no one, just eerie neighborhood. So I shut the door. Went upstairs to front desk... nobody.... Saw someone out front and asked if he is the front desk person, and yes he was. Told him my safety concerns and he did not believe me. Told me there is no way the door would be open. And, there are security cameras at the front desk anyway ( Where NOBODY WAS!)Told him I would show him if he would escort me to the basement. He continued jokingly to tell me I must not have seen it properly and that it shuts.
So, we go down he opens the door with his slide key and he swings it open and tells me to ""Watch"" and we watch as it slowly almost shuts but two inches before the end-- it remains open. He then tells me he is strong and can protect me. JOKE JOKE. I told him that this is a major security concern and it is not a joking matter. He says don't worry.
I immediately called the 800 number for Choice hotels and by this time the Guest services/complaints Dept was closed and reservations could do nothing. I called in the morning and spoke to Guest Services and they said they would talk to the manager. 
Next morning on my way out I spoke to FOUR people at front desk, all very early twenties, (naive) about the safety issue and they stared at me like I was CRAZY. One girl actually had to cover her mouth from laughing. One man about twentysomething yrs old, as seriously as he could muster, commented that yes it was a security issue and it was being addressed. 
This is when I reported that my NINE night stay was being changed as I did not consider the place safe, and I was checking out the next day. ( MONEY LOSS). The manager than asked :""Is there anything we can do to make your stay more comfortable?"" and, ""Was your stay enjoyable?"", I replied ""NO, it wasn't and it is a bit too late to do anything now, thank you!""
Got back to room and there was a bag filled with treats from the pantry and a note that said thank you for staying with us. Very nice, but really what they need to do is GET TRAINED ON HOW TO BE A PROFESSIONAL. Take security issues seriously. Keep the front desk manned if you depend on security cameras at night. Get off the phone when a paying customer is standing there over five minutes at the desk waiting to speak to you. Put a new phone call on hold when you are in the middle of answering a question instead of taking the call that ends up being ten minutes while the customer (ME) is standing there waiting for the rest of what you were saying. Learn to find answers to questions instead of saying. ""Geez I don't really know', get off your butt and help customers when they have difficulty using the iPad, find out names of restaurants, find out local discounts that come with the Charlie Card, know when the ""T"" stops at the hotel and when it does not, find out if there is construction on ""T"" and routes are changed: BASIC THINGS customers expect from a supposedly ""Boutique Upscale Hotel"". 
Would never go back here again even though beds were great. I pay for more than beds.",3,1,-2,2
"A PERFECT 10
Once again this hotel has out done itself a perfect ten (10). Staff is the best on Pacific Beach area,, friendly, out going, knowledgeable and can't do enough for you. They know how to make you feel like your at home and also know how to pamper you. We can't remember all of their names, but a Big Thank you to; ENRICO, KYLA, ANGELA, ANGELA, JOE, CAMERON, DAN, KATHERINE, LOUNGE/POOL STAFF, KATHY, ENGINEERING, AND HOUSKEEPING they always had friendly faces, great smiles and very helpfull. Can't wait to go back and back to this Hotel to enjoy the ocean view/beach, boardwalk, rooms, area restruants/stores. There's always plenty to do at the Pacific Terrace Hotel. 
LIFE IS WONDERFUL HERE.
CHRIS AND LARRY",5,5,0,0
"A very average hotel
Our experience at Crowne Plaza-Austin was lacking in many areas. The plug in the bathroom was broken and appliances would not stay in the wall, we moved to another room and the closet door was broken and the thermostat was broken (so the room was freezing or hot) The rooms are very small and crowded, especially the bathrooms. The best part of our trip was the concierge, Roy. He was very friendly and eager to help in any way. He moved our luggage from our car to the room fast and efficiently. When we moved to another room he was very apologetic and moved our luggage again. The four days we were there he was friendly at all times in the lobby. He moved our luggage from the room to our car when we were leaving. He was very nice and accomodating at all times. He was the only bright spot in our experience at Crowne Plaza. They are lucky and fortunate to have him as the first person the guests meet.",3,2,-1,1
"Not of a Fan of Anatole Hilton
I typically stay in Hilton related hotels and am very pleased with the services I receive. I can not say this for the Anatole Hilton in Dallas. I made a mistake on my reservation, which is my fault, but the check in process was poorly managed by all people with whom I spoke. I have been a Diamond member of their rewards program for many years, but have slipped to silver status in the past as I have not travelled as much. One of the people in check in referred to me as ""just a silver member"" in a despairingly manner. 
I will not be staying at this Hilton again. I will use Hilton, because I believe they are a great hotel chain, but this one does not live up to the service I have experienced at other Hiltons.",1,1,0,0
"Didn't even get what we paid for
When I saw the price I thought what a deal, but I was very wrong. The bed was very uncomfortable for the whole vacation and the cleaning staff looked ghetto so, I believe the person who said stuff was stolen from their room. The breakfast advertised waffles, but instead should say we have ego's and provide a toaster that may work. The luggage carrier was broken and the one that worked was hard to push. Next time were dishing out the extra cash where I can atleast get a good night sleep since thats all we need the room for.",1,1,0,0
"Bad Communication, Overbilling & No Follow Up
I would never stay at this hotel again! I might avoid Marriott all together after this experience! 
At check in we were not told about a private pool party scheduled for the weekend that prevented our entire wedding guest party with kids from enjoying time at the pool. 
Then at check out I was billed for 4 days of parking even though I only stayed two nights. I went straight to the desk to let them know. They said they removed it but when I checked my account after getting home it was not removed. 
Add to that... I reserved the room on my Amex but decided to pay with my Visa ATM at check in. My Amex still had the hold on it for the stay when I got back. Of course that could just be a confusion and I did switch cards on them so I immediately called and nicely asked them to release the hold and please credit my Visa ATM for the parking. 
I spoke to someone at the front desk who assured me the hold would be removed and the extra parking refunded that day. It wasn't. I called every day for 5 days trying to get it resolved. But now, 8 days post check out, it still isn't handled. I was NEVER ABLE to get the mysterious ""accounting manager"" they referred to to talk to me on the phone OR to call me back. I left messages on his voicemail and with the front desk people asking that they please ask him to call back. Only front desk people who informed they didn't have the authority to do it would speak with me and while they seemed sincere when they said it would be taken care of, it wasn't. 
Today I checked with Amex and learned that a hold falls off on 7-10 days if it isn't charged so that will be fine (and if the account manager had called me back and told me that it would have been helpful). But my Visa ATM still hasn't been refunded for the parking. Looks like I am just going to have to get over the two extra days of parking. 
I do not recommend staying at this hotel but if you do CHECK YOUR BILL thoroughly!! 
I wish I could bill them for the time I spent trying to get it resolved!",1,1,0,0
"Excellent for business travelers
I liked everything about this hotel from check in to check out. I was upgraded to a suite that was extremely nice and very modern. The rooftop bar is expensive but had a fun, exciting atmosphere. The bell staff gave us a great dinner recommendation as well as a coupon for a free app. I also thought the electronic window controls were cool and the large selection of HD channels were nice to have while I was catching up on email.",5,4,-1,1
"Excellent facility
The hotel is quite huge, located in an excellent location close to many restaurants and shops area.
the rooms are quite big, clean and nicely maintained.
In general my experience was good there, and I would return back if I go to Chicago to that hotel.",4,4,0,0
"Beautiful Hotel, Kiosk Service
Pros
- Beautiful hotel with a great view of Camden Stadium
- Very nice facilities for conferences
Cons (Staff)
- Fast-Food-like staff
- Anything off the menu/script like resolving an incorrect charge lead to ""deer in headlight"" stares
- Have little to no authority to resolve anything
- Staff could easily be replaced by a kiosk
- To their credit, they were courteous but not really empowered to provide above and beyond service",2,4,2,2
"Do Not Stay Here!
We chose this hotel because it was close to Beale Street and more on the affordable side. The room was a nice size, and I appreciated the chairs. However, the room was freezing! Evem putting the air conditioner on low in 100 degree weather, I was wrapped up in a blanket. I would advise just to put it on fan. The comfort of the bed was comparable with the price of the room, so be advised if you have back or joint problems. The cable did not work the day that we stayed, and when I called the front desk about it, I got no apology. He acted as if he could care less. On checkin, the bathroom only had about 15 sheets of toilet paper on the roll, it took twenty minutes for them to bring me a roll, the employee didn't even speak, just knocked on the door and handed it to me and walked off. The wifi is extremely poor, I couldn't even check my email. I saw a roach crawling on the wall in the room. There was no coffeemaker or sofa sleeper as advertised. We did not have an iron or ironing board either. Don't bother opening the curtains because all you will see is a parking structure. Also, on coming back to the room at night, we saw a couple of prostitutes working the corner the motel is sitting on. We will not stay here again on our next visit.",1,1,0,0
"Not up to Marriott standards
We earned our Gold Marriott Rewards status on this trip, so we're not hotel-stay novices.
Right out of the chute, we didn't get the suite we had reserved, but instead a very small room for 3 adults. We were transferred to a larger room and had to negotiate for a lower price. And, our new room keys were only activated for one day, rather than four, so we were quite surprised when we returned to our room after the first night.
The housekeeping service was terrible. With a 4 night stay, we could expect towel and trash service every day, but did not. Even after specifically requesting service, we didn't get it! Our trash was overflowing and the whopping 3 towels they gave us for 3 adults were useless. According to the guest services book, I could take my trash to a trash room (none of which were not indicated on the map). I schlepped the trash down 2 hallways only to discover the trash room door was locked! So, back to the room it came. We had service ONCE during our entire 4 night stay!
According to the guest services book, breakfast is served until 8:30 am on weekdays. Because it ended so early, we didn't plan to partake. I strolled down to the lobby at 9:45 am only to find breakfast still available! I inquired at the desk and was informed that they had recently changed the end time to 9:30 am since many people had complained that 8:30 was too early. This information was posted nowhere. Should have been posted on the front desk, or in the elevator, or on the refrigerator of the guest room, or on the key envelope.
San Antonio is notorious for its hard water. The faucets in the sinks, the shower head and even the faucets in the public restrooms were so clogged, water sprayed in all directions. It was a challenge to brush our teeth or wash our hands without getting a face or shirt full of water.
Otherwise, the lobby and public areas were clean and inviting. The laundry facilities were adequate.",2,2,0,0
"awesome location...super comfy beds
I just spent five nights at this hotel and would definitely come back. Although, the room was small, my friend and i were quite happy with the room, the service, and the location. The bed was incredibly comfortable and let me get the most of the few hours we tried to sleep. A subway station is located a mere two blocks away with a Starbucks located right on the corner. Also try Bread and Butter across the street for aweson breakfast.",4,4,0,0
"Great Location and Staff
This is a really great little hotel. I really would have put 4 1/2 stars, but that wasn't an option. Great price, location and staff. It was also quiet in my room and they provided an in-room iphone player, so I could play my sleep machine app. The A/C worked very well, which is not true of every small hotel in NY! They also provide a wine and cheese spread in the early evening that was wonderful! I never ate breakfast there, as I like a hot breakfast and don't eat gluten. However, Les Halles is just a short walk (Anthony Bourdain's restaurant) and it has a fabulous breakfast and coffee. I ate breakfast there every day! They will provide passes to workout at New York Sports Club, they work at any location and thought the Rockefeller Plaza one was the best.
The only reason this didn't get 5 stars was because the bed was not comfortable. So I didn't get a good nights sleep for the 5 nights that I stayed. Everything else was great! Be sure to have a drink on the rooftop bar. It is very nice.",4,4,0,0
"In Room Dining ruined an otherwise pleasant stay
I would have given this hotel a 4. Friendly well informed staff, fantastic location, and nicely appointed and cleanly rooms. The room was nice but not supernice. The bathroom a bit dated but not terribly so. (Think gold vanity mirror surrounded in light bulbs). Not a top star bathroom but not notably bad either. The hotel bar area was rather loud and crowded for my tastes and was so until at least 1am. Unfortunately to get to the front desk from the room one has to pass through the lounge area (well on it's edges) and encounter the drunken. At 1am, I went to the front desk to find out about print services (I was working until that hour) and encountered the loudness full on and had to wait in line behind drunk people getting a room (don't ask!). Additionally, in the am, two days latere a gentleman commented to me that the reason he thanked the lady in front of us in line was because she informed him how good of a time he'd had the prior evening. He thanked her because he couldn't remember any of the prior night due to how much he'd drunk last night. But none of that is the hotel's fault. And it was only a momentary annoyance/notation that perhaps I wouldn't have noted if I had not been looking for business services at 1am on a Thursday night. 
HOWEVER, the incident with in room dining ruined my stay and my travel day. In short, room service canceled my breakfast order, meanwhile I sat there and waited and waited for it. As a result I left the hotel 1) late for my flight and 2) ravenously hungry. Inexcusable. 
The long version is I came back from a run and ordered room service. At the end of the call the gentleman said that it would take 35 minutes. I said ok and hung up. I stood there and thought I don't have a great deal of time so perhaps if I call back and order just oatmeal instead of an omelet it would be quicker. I called back and inquired if there was something else I could order that would be quicker and he said no, the timing was a function of the number of people who had ordered all at once and that it would be 35 min irrespective of what I ordered. I said Ok and hung up. Admittedly I was removing wet running clothing and heard him say something right as I hit the button to hang up. But I was more concerned with getting in the shower and packing. 45 minutes later I called room service to inquire why my breakfast still wasn't there and he said he'd canceled my order because he thought I hung up on him. WTF?!? Suffice it to say that now I had no time to grab a quick bite elsewhere and needed to leave for the airport 5 minutes prior. 
I still don't understand in what universe someone cancels a guest's breakfast order without confirming it with them? I was ravenous after my run and left late and HUNGRY to catch a flight back East. I really want to give the hotel only a 2 but I hesitate to demonize the entire hotel on the basis of one clueless employee.",3,3,0,0
"No Security - Building in Marginal Repair
We picked this property because previous stays were excellent. This stay Aug 3, 2012 - Aug 4.2012 was much less satisfactory. There were minor things in disrepair. shower curtain rod was about to come out of the wall , bathroom sink faucet was loose, and other small stuff that did not affect our stay, more cosmetic than lack of functionality. Our room was never serviced by housekeeping the first day. We had to tell the front desk as we were leaving for dinner. They said they would send someone up to take care of it while we were at dinner. They did, but the next morning we had no coffee cups. they discarded the old ones but left none to replace them. On the morning of our departure we went out to find my truck had the rear door window broken out. The thieves stole new clothes just purchased as well as my radar detector and a pistol. The staff, as well as the police officer that took my report, said it is happening on a regular basis at this hotel. They have someone that supposedly walks the parking lot at night, but they have no fence around the property and no security cameras at all. There was another vehicle broken into the same night as mine. If you choose this hotel, don't leave anything that costs more than a dollar in your car.",2,1,-1,1
"Not for the traveler, ok in a crunch
I have to strongly agree with Lyn. She is correct they do have roaches! It's one of those places that everything looks clean on the surface but at night when you turn the lights out WATCH OUT!! I think part of the problem is I found out that more than 50% of the people staying there actually live there!!! That person who said the rooms were better than Holiday Inn could not have possibly been talking about this particular location. I have stayed at a homestead lodge before I believe in the Raleigh/Durham area and it is was very nice..THIS WAS 1 NOT SO MUCH!",1,3,2,2
"A great hotel choice in midtown Manhattan
We visited NYC on a romantic getaway. The hotel was excellent. The staff was super helpful - especially Maria. We had got upgraded to a junior suite and the amenities were excellent (e.g. a sleep number mattress). It is about 5 blocks from Grand Central. Would highly recommend the hotel.",5,5,0,0
"The staff at Homewood Suites went out of their way to make our weekend perfect!
We had a family gathering over Easter weekend at Homewood Suites. We called ourselves the ""special needs"" group as we certainly had a myriad of needs. We needed late checkout on one of the rooms, we needed a crib, we needed 5 rooms near each other, we needed a room to have small reunion in. They accommodated all of our wants cheerfully and efficiently. They even purchased a new port-a-crib for my granddaughter because the ones they had were all spoken for by other guests. Jane, at the front desk, was the key player in making our stay perfect. Besides all our special requests, the hotel is spotlessly clean, comfortable and quiet. The complimentary breakfast was fresh, hot and tasty. The breakfast area was large and attractive. I have NO negative comments!",5,5,0,0
"Great Hotel Rooms
Excellent hotel! The rooms were the best. Seperate bedroom and living room area. Large desk for working, small fridge, and small microwave. Very quiet and peaceful. I would stay here again in a heartbeat. Oh yeah, big bathroom with large closet for hanging clothes.",5,5,0,0
"Nice staff, strange place
Like others reviewing this place, I booked thru Hot Wire - didn't know what I was getting until I booked it!
Thought it's near the Convention Center - how bad can it be? Very sketchy neighborhood, parking a few blocks down so you get to pass by all the homeless guys just hanging outside...The staff was nice and polite, but made a point in saying the front door is LOCKED. Meanwhile, when we got to our room, that was almost the dealbreaker. As others have written about, NO Windows, funky stained upholstery on the furniture - bathrooms and bedding clean enough, and enough lamps to cheer up the room but I almost checked out the 1st night due to feeling claustophobic (no window-itis). Plus side is that it's close to all the major areas of the city and for 1.5 days of sightseeing, I guess it sufficed. Won't go there again, however.",2,2,0,0
"Good, friendly and well located hotel for trips in NYC
We have been in this hotel in September 2012 for one week of sightseeing in NewYork. Due to the central location at the Times Square it is well located as a starting point for all activities in the city. The room was cleanded up in good condition every day and is quite good enough to spend some hours of sleep at nights.
So next time we would come again and can agree to this location for other vivitors.",3,4,1,1
"excellent price, excellent stay - for real!
Really charming place. I stayed on the 2nd floor in one of the air conditioned rooms and it was really comfortable. The room was the perfect size for me (traveling alone) and had a really comfortable bed, desk, a/c, tv, dresser, wardrobe, great sized bathroom. Knowing it was an older hotel, I did not have high expectations but I was really pleased and would recommend this place to anyone and I certainly plan on staying here when I come back to San Fran. The staff was really professional and very accomodating. They are pet-friendly, too - you can meet Max, a really cute pug who can be found on the chairs in the lobby. 
What I don't recommend is the food -- specifically breakfast. You can find something more reasonably priced outside. They offer a buffet breakfast in the morning for $14.95 and I have to say unless you plan on stuffing yourself silly for the day, you'd be better off going elsewhere (maybe the Starbucks on the corner) or stocking up on some cereals from Walgreens which is across from the hotel. $14.95 though is something you'd be better off paying for their dinner - which is very delicious.
Also, as you can expect, the mini bar drinks are really over priced ($8 for a 1L Fiji water vs. the $1.79 I paid across the street at the Walgreens).
If you need to check in early (check-in is at 3PM) just ask for early check-in -- I did and got in at 11:30 and my room was ready!
So overall, I had a fantastic stay and was more than relieved that it turned out to be a very clean hotel and really cozy. It's also off one of the cable car stops (stops right at the end of the street) and is two blocks from the mall area. EXCELLENT location for the shops and also for all of the sightseeing tour buses. And I have to say, if you are bothered by all the homeless people, I didn't encounter many (maybe 1 or 2 max) around there. Some might find that to be a big plus.",4,5,1,1
"DON""T STAY HERE
I don't even know where to start. I guilty of reading reviews before I booked and thought all the problems should be solved by now. Well I'm still in my room and wanted to stop anyone else from making the mistake of booking this hotel. The Hyatt just took it over so I'm surprised they even have it open until it's perfect. I passed the hotel several times because there was no signage. The garage had a cone in front of it but the sign said to enter for the hotel. After the cone was moved by a hotel worker I parked in a very dirty loud construction zone. I followed the dirty paper signs that lead me to a dirty elavator to more paper signs leading to the entrance of the building. Opening the door you see boxes everywhere. They are literally unpacking boxes and putting art on the walls. It was hard to find the check in desk as it had stuff all over the place. There are no vending machines you have to go to the lobby which had 6 bottles of soda to choose from and I mean only 6 bottles total. There was no water to be found so one of the employess gave me one from their refrigerator.This morning I went down stairs for ""breakfast"" no one told me I had to bring a flashlight. That's right there were candles everywhere because the power went out in that area. So unless you want to bring your own water, snacks and flashlight I would stay somewhere else.
Safe travels",1,1,0,0
"Great downtown location!
We just finished staying at this downtown Philadelphia landmark last week as part of a two week vacation to Hershey, Philadelphia, and Washington DC. Our (myself, wife, and 16 year old son)stay here was for three nights. We had a great time! Of course it helped that when we checked in we were upgraded to one of their executive suites (Marriott Gold member) just by asking for a king/sofa sleeper instead of two queen beds. The room was fantastic! At least 3 times the size of a normal room, big sitting area with sofa and three chairs, a large wet bar area, and a HUGE bathroom. All for the regular price (which admittedly was a bit high, especially when you have to add in the valet service for the rental car- $45 per day including the tax).
The service at the front desk and the valet/doorman was both helpful and friendly.
The room we had was on the second floor, facing a one way side street so we did not hear any traffic noise at all with the fan/airconditioner on. As a matter of fact we did not hear any noise the entire time we were there.
The pool and spa area were your standard indoor pool areas (only a few chairs) and the temps of both the pool and spa were just right when we were there.
The central location of the hotel was great. We did not use our car for the entire three days we were there. Reading Terminal Market is only a short block away and there are other places (both upscale and fast food within a block or two). Independance Square is about six blocks away with lots of shops and places to eat on the way and the Philadelphian Museum of Art is about eight blocks in the opposite direction with lots to see and do on the way.
This was one of the first times we have ever stayed at a downtown property in any large city (other than San Diego and Honolulu) so it was a unique experience for us. It turned out to be one of the big highlights of our vacation!",5,4,-1,1
"Good but not Great Experience
My husband and I and our 5 year old and almost two year old stayed here in June/July for 8 nights. The rooms are very clean and the Hotel itself is in a fantastic location. There was not much of a kitchenette though, yes there was a bar fridge and sink but there were no plates, bowls or utensils, thankfully we had some plastic ones we had bought from M & M world when we were in London. I found the front desk staff to be very unhelpful and at times snobby, my daughter cut her eye on the bedside table in the hotel and there was absolutely no help from the Hotel itself, in the end we had to get a cab to take us to the emergency room to the closest hospital, as foreigners it would have been greatly appreciated if they had even pretended to care.",3,5,2,2
"Rooms not up to par
I had a corner room with a great view but it smelled musty and showed signs of water damage. Just not really what should be expected at a Marriot. The location is great close to shopping and many places to eat.",3,4,1,1
"For the price, it's okay
We stayed here on 3-31 and 4-1, 2012, because we needed a place for a good price and close to Carowinds amusement park. The hotel was mostly clean and the staff was very nice. The rooms need updated but overall was comfortable. The continental breakfast that was included was just fine. The usuals, donuts, english muffins, muffins, bagels, juices, milk, fruits, cereal and a waffle maker that my granddaughters loved! I didn't think the area looked bad at all so I am not sure what the other reviews are all about.",3,3,0,0
"Ramada Stay
Overall was ok, just would like better pricing for dated furniture and tv, cable was a bit slow. I was locked out several times and had to wait for staffing to re code my card to enter building and room. Checkout at most places is noon now, here is 11.",4,3,-1,1
"almost average
I stayed at this hotel for a long weekend in NYC with my husband and daughter. The hotel staff is very friendly, but a couple snafus along the way. First, we specifically requested a room away from the elevator and were placed directly in front of it. Not really a big deal and the staff quickly moved us. The second room was dark and there were many long black hairs all over the bathroom upon check in. The floor did not seem clean, and you do have to pay for wireless. There is also little security for people coming up the elevators after dark. I got the sense this is more of a business/conference hotel and although the staff was nice it does not make up for the lack of cleaning in my opinion. On the plus side, you are right next to the Grand Central terminal for easy access around the city via Subway. I will most likely not stay there again.",3,3,0,0
"Mixed review
The hotel is in a great location and, yes, the rooms are generously sized. But the hotel could be so much better by paying attention to details - clean furniture upholstery, position furniture properly, better lighting in the bathroom. Our room was missing its room number. Attention to detail could make this hotel so much better.",3,3,0,0
"Major disappintment
Rating:
This property just gets a strong 2 from me for lack of service and knowledge in every department (except for their surprisingly excellent housekeeping and the staff at breakfast), outdated, uncomfortable and small rooms, the mould in the bathroom and the bad internet that they charge a fortune for.
Location
Perfect if you really want to do mega touristic things together with hordes of tourists. If you want a bit of more of an upscale scene, go somewhere else!!
Hotel
Used to be a Renaissance property until very recently. Now it's a Loews with approx 600 rooms and suites. They have however only changed the name over and will renovate extensively in the near future
Check in
Very slow as there was only 1 girl working font desk. She was also not very friendly and did not mention or provide us with any of the ""Loews loves kids"" amenities. Room on low floor was given despite requesting a high floor as we are saying or a whole week and a nice view is always welcome. She also had no idea how to check which rooms and categories would be available the next day and said that it's not possible to block a certain room. Ignorant or just lazy? Not sure. 
Check out also took forever and the girl didn´t make me feel as a valued guest what so ever
Room
""Uummm ok, so this is luxury to Loews?"" we're our first thoughts after stepping inside the luxury suite we had booked. It's cramped for space, painted in a shade of military puke (if you can imagine that?), the furniture is cheap, tiny bath tub with a poor shower and no, the bed is not as great as some of the other reviewers have made it out to be. 
There is however ample amount of storage space for both suitcases and clothes.
Oh and if you think of using the pullout sofa, don´t as the mattress is sagging and one feels the springs through it (we tried 2 different ones)! The mattress is MUCH better in the extra bed they can provide for the room!!!! Amenities are pretty much non existent.
Staff
Uninspired at best at front desk, (with the sole exception of Mina who is both friendly, service minded, knows how to work the system and is a fast worker!) and everywhere else too. But the staff in the restaurant is lovely as is the efficent housekeeping crew!
I have never ebcountered such a poor concierge desk. Not once did they have a clue what we were asking about and it wasn´t as if we asked for something very rare or extremely far away. Also, do NOT trust them when it comes to estimating how long it will take to get somewhere by taxi. Always multiply with 3 and you get the actual number....
Internet
Not only do they charge $12.95 for Internet, they charge that per device!!! A scandal if you ask me.... And it's not even fast or stable as it kept on cutting off. so if you have a travel router, make sure to pack it!
Food:
Not expensive, but remember that you get what you pay for...
Spa/pool:
Didn´t try, but it looks as if they have a nice enough menu and the pool looked lovely from our room 
Yes or no:
Definitely no if they haven´t renovated the property until next time we are in town! Even then it´s actually unlikely we will be repeat guests",2,2,0,0
"Good Basic Accomodations
The location is great. Just a half a block away from Broadway and less than that from 6th Avenue. 
If you are looking ofr a luxury hotel that you will spend a lot of time in, this isn't the place for you. The rooms are good size but basic. The bed was comfortavble and the room and bathroon was clean. The barhroom looked like it had just had the walls redone and a new sink and tub installed. Fruniture was sparse and consisted of two bedside tables, a table with two chairs, and a low 4-drawer chest that suitcases could be placed on. It had a HD TV mounted on the wall. The closet was narrow and I had to hang clothes turned a bit because it wasn't deep enough to fit the width of the hanger. The hotel is a bit dated and the room needed some fixing mainly in the way of painting. If you want a hotel that is just for crashing at night after spending the day in the city, this hotel fits the bill and is (at least when I booked it) reasonably priced. 
If you need a place to keep your luggage either before or after your stay thay has self-serve lockers for $5 per 24 hours that will easily hold 1 full sized suitcase plus three roll-aboards.
Our room was on the 11th floor and our friends were on the 6th floor. We both would stay here again.",4,3,-1,1
"Best staff ever!
The staff at the Indianapolis Homestead Studio Suites was absolutely superb! I have done my share of travel, both continental and international, and I can say that the staff at this hotel was the most helpful, courteous, and friendly that I have seen in a while here in the USA.
Great job!
Charlie M.",5,5,0,0
"On the order of worst...this is worst
We were put up here after US Airways stranded me in Charlotte(again!!!) and this place is disgusting. I don't even know where to start. Do yourself a favor and find another place to stay. I am not that tough to impress and this was terrible. If this occurred again(and I am sure it will), I would stay in the airport or pay for my own hotel rather than stay here.",1,1,0,0
"Traveling for the holidays???AVOID THIS PLACE !!!!!!!!!!!!!!
Just image walking in to your room and having kids tell you about having bugs in the bed???Little did I knew, they were bed bugs, got to see couple roaches, not to mentioned rust stains on bath, my family choose not to shower there, smelly. I had very high expectations for $150.00 .. poor quality of rooms, no hygiene!!! Perhaps California Health and Safety should check this place out, worst place I've ever been to and to think I was ripped off for paying $150 per night! when later that same night saw same place for $80.00, THIS PLACE AND HOTWIRE don't go together..
Not convinced?? see the roaches yourself !!!",1,1,0,0
"OK - not great, spend the $$$ and stay closer to the action
We spent 2 nights here in August - our room had a musty smell and was in need of a refresh. The carpets and washroom were outdated -the bed was very comfortable and the hotel was quiet but for $300.00 + a night, you can do better. Unlike other reviewers, we did not find the hotel's location to be convenient...it took us over an hour to reach the hotel by subway from the airport...and 30+minutes to head into the Faneuil Hall area. Too far of a distance to be able to spend the day exploring and then come back to your room to refresh before dinner. If you are visiting Boston for the first time do yourself a favor and stay closer to the action. We have stayed at the Constitution Inn in the Naval Yard before and found this location to be a lot more convenient.",3,3,0,0
"DO NOT STAY HERE!!!
I was stayed at the hotel for 8 nights during the PDGA Worlds and truly wished that I had checked out after 1. Since I split my time between the conference center and the hotel, I will somewhat divide the review into two parts.
Conference Center: They did an amazing job handling 1200 disc golfers and a pro shop, and tournament staff. The conference staff were extremely helpful and fun to be around. A HUGE thank you to Marcus, who went above and beyond helping us during our stay. The guy is super cool, and basically made our stay in the conference rooms amazing. The rooms are spacious and clean. Air conditioning worked fantastically every day. However, the temperature in the large room was extremely cold, but way better then being too hot. 5 stars for the conference area.
Hotel: Once you walk up the hallway out of the conference center, everything falls apart. Everything. Other reviews hit almost every point that I will, but it is important to mention them all. First, do not stay here. Not even if you are getting the best deal.Don't be fooled by the lobby, it is the best part of the whole hotel. It will be much better to spend more money down the street. Elevators are horrific. Most of the time waited for 10 minutes, if they were even working. Hopefully you won't get stuck in them like so many did during our stay. Rooms are horrible. Warm, peeling wallpaper, gross stuff on bedding and towels. Bathroom was dirty upon arrival, and even after tips for the staff, did not get cleaned properly. Probably the worst showers ever. A plate of glass covers head and handles so you have to reach in to turn them on with water getting all over the floor from the backside. Sinks, well, be prepared to have water all over you, because as soon as you turn on the water it is going to shoot all over you. They look good, but function horribly. Rust everywhere. Just plain nasty. I am not even going to mention the reason why I had to change rooms in the middle of the night. The restaurant and bar area is smelly and dirty, and after a walk through of the back of the house, eating there was never going to happen. Rude bar staff who have no idea how to treat guests. The young staff are pretty awesome and seem like they care about the guests. I have heard that they are trying to drastically change things at this hotel, but it seems like they should just tear it down and start over again instead of trying to cover up things. 
I am giving it 1 star. I would give 8 to the conference center if I could, but the negative -7 stars for the hotel leaves me with just one. Sorry Blake, you need to make some serious changes.",1,1,0,0
"Only getting a two because of location
Very very handy to fishermans wharf, that is the only thing going for this hotel. I am still here about to spend a final sleepless night in my outdated room that we paid an extortionate fee for. You can hear every noise through the walls, the gaps and noise coming through the door is unbelievable. 
Room is very outdated, clean enough but not worth $300 per night, $100 would be closer to the mark, have stayed in many holiday inns on this trip, most are very good, this is shockingly bad.
We have also been put in a seperate building, the beach building, the main hotel has a bar, restaurant, pool, gym etc, we have a denny's. If they offer to put you up here decline as best you can or demand money back.
I am really annoyed with holiday inn in this hotel, it has left a really sour taste in my mouth for the end of our honeymoon.",2,2,0,0
"Do not believe everything you read...
After spending hours online looking for a well located hotel with a pool in San Fran, in the wee hours of the morning I came across the Da Vinci Villa. Due to its great location AND having an outdoor pool, we booked for July 25-August 3 (yes, I am writing this review while still here). After booking, I made the 'mistake' of reading the reviews - SUCH a wide range you couldn't imagine one poster could possibly be talking about the same hotel as the next!! The staff are amazing - upon check-in we were given loads of maps, information and tips. I had some problems printing in the business centre, a call was placed by the front desk and immediately someone came to help. We had a regular room with two queen beds. We requested a view of the Bridge and a mini fridge and got both. Beds and bedding definitely great. I will say the room could use something on the walls but it certainly isn't an issue for us. A mirror somewhere other than the bathroom would be a good idea too. Yes, storage of toiletries in the bathroom could be a problem but we simply took the bath towels off the shelving and used those for our stuff. Problem solved. Yes, there were lineups for the free continental breakfast but we never waited more than five minutes. Yes, it was big on carbs - toast, bagels, croissants, Danishes etc. but you could order eggs etc. and let's remember...FREE! Location is great...easy walk to Fishermans Wharf, Union Square, chinatown, etc. OR on major bus route. Our room is right on Van Ness and yes, it is a major thoroughfare but the traffic noise was certainly not an issue for us or our kids. Our window opened and although we had no air conditioning, we had a fantastic ceiling fan light fixture that totally did the trick! The only negative I have read previously, and will agree, is that there is no sound barrier between floors/rooms. We knew to expect it going in, and again, yes, it would be nice if there was more insulation, but we just got used to it. Pool area, dry sauna and large gym all great too. Bottom line, San Francisco accommodation is expensive - to buy, rent or just stay short term. For the amount we paid to stay in San Francisco, have an outdoor pool and be a short 15 minute walk to Fisherman's Wharf, I am not complaining. How people complain about traffic noise when they book a hotel located on a major road, is just bizarre to me. Unless I win a lottery before I come ack to San Fran, we will stay here again,",3,4,1,1
"Not really worth the higher price in this area.
The hotel itself was nothing special....Breakfast was limited for my husband who is gluten-free...No selections for his diet.......Room was clean EXCEPT for the bathroom which obviously was not swept. Hair found on floor and used dental floss was behind the trash can, which tells me they DID NOT sweep. Bed and pillows very uncomfortable. I expected more from a Fairfield Inn..Not worth the higher price.",2,3,1,1
"Owners Need to Reinvest in Cleaning and Updating!!
The TV, AC and breakfast were the only redeeming qualities of this hotel. The room wasn't as clean as I'm used to (aka, the bathtub was dirty, the carpet needs to be replaced, and the linens need to be replaced.). Also, the service from most of the employees was disappointing - excluding the servers/waitresses and one lady at the front desk. The business center is completely UNRELIABLE and the computers take at least three minnutes to upload even one page of the internet. The computers and internet (business center AND room) are too slow need to be upgraded to match today's need for reliable computer and to conduct business.
The only areas that seemed to boom with business are the ""Comedy Zone"" and the restaurant where you eat the breakfast buffet. But the ""Comedy Zone"" is adults only comedy when I was staying there with my family, which was not good considering you could hear the crude jokes throughout the lobby/restaurant area. I cannot speak for the conference rooms, but I sincerely hope the rooms are nice areas.
I sorely wanted to give a great review for such a great breakfast, but I cannot lie about how I found the hotel lacking in important qualities such as cleanliness and reliable WIFI/computer usage. The rooms are also connected, I think for bigger parties, but its not safe-feeling when the folks on the other side are trying to figure out how to open the locked door in their room.
Some more good thoughts: great location, next to I-295 and shopping and restaurants.",2,3,1,1
"worst 4 star hotel ever
The only good thing in the hotel is the lobby view. 
I booked a room with 4 people through priceline, and they gave us a room with a kingsize bed.
After complain with the manager several times and I told them I am going to write bad review on priceline, he changed the room to two full size bed. But the AC is so noisy, however if you turn the AC off, you can hear people talking, walking above your room, I guess it is because the hotel is old. What's more? There is no lock in the bathroom...no privacy at all
Parking is $42 per night which is overprice, there is an indoor garage cross the street charge only $10 per night. 
I will never book in here again, never!!",1,1,0,0
"Fantastic!!!
We arrived right before check-in time, but our wasn't ready until over an hour later. When we went to inquire the 2nd time about it...not only did Kyle the desk clerk call, but he left to speak to h/keeping personally! When he said still not ready...he walked us to the restaurant for a free drinks and snacks for all of us! Talk about service! He even came back a while later to tell us our room was ready. It was so worth the wait. We also were upgraded to a one bedroom two bath/room suite. We had a water view it was perfect! Very comfortable bedding.
The pool which is very important to us was very warm and my son just loved it! We loved the restuarant and friendly staff. All the staff at this hotel gave the best service i have ever seen at any hotel! They gave us best beaches to go to and advice on where to go in the area. 
A few things we didn't like was no elevator in our area...had to drag our luggage upstairs and can use more parking. The tv remotes were a little hard to work..but we didn't watch much tv. If we are ever in S.D. again...I will book again",5,5,0,0
"Not the greatest hotel, but good for what you pay
Great location, though it's right next door to a club, and on weekend nights, in our room on the second floor we could hear the base pumping of the club next door (until 2am). There was also a stain on the comforter, but it looked like it'd been washed so that didn't bother me too much.",3,2,-1,1
"TERRIBLE EXPERIENCE
My experience was terrible room was very dirty and had a very bad odor, also pillows had stains. The restroom was very dirty and had issues with toliet",1,1,0,0
"Second time staying very good as was the first
Stayed jan 28 and 29th 2012 for the dance, convention. We arrived around 10:30 AM and were immediately checked into our room. I booked our room through priceline when I found it on priceline's website for $81.88 plus tax a night, this even included a generous cancellation policy. Saved me close to $134.00 over the convention rate. I was asked if we wanted a king or 2 double beds, I requested a refrigerator and was provided with one at no extra charge. The only thing we kind of wanted a high floor but were put on the 12th. It was at the end of a hall very quit location. We did find if we cut thru the room where the ice machine and pop machine, and then thru the stairway landing, it was a bit shorter than going around the maze of hallways. Requested late check out on sunday, were given an extra half hour, they did store the dance conventions participants luggage in a ballroom until we left, although where our groups was wasn't really monitored very well, and we weren't given any luggage tags. Used the pool early Saturday morning while my daughter attended class, very nice, would have liked to used the hot tup but unfortunately 4 very hairy guys were occupying it, each on a corner, and there was no way as a female I was join that group. Even when they got out they sat right on the 4 corners of the hot tub. I feel this was rude, and it wasn't Marriott's fault, come on guys you weren't the only ones at that hotel. Saturday evening my daughter and I ventured by the pool area, and the hot tub had been drained and was closed, I don't know maybe too much hair from those guys. This hotel is so close to everything, I love it here. We used to have the convention over at a hotel on Wacker Dr-which meant it was further from everything, and didn't have a pool. We walked everywhere, even out to Navy Pier on friday night, felt safe the entire time. We just happened to stumble upon the snow sculpturing contest taking place at NP, felt kind of bad for the participants as it had been in the mid 40's and sunny on friday. Would stay here again, yes the bathrooms are small, but really our room on both occasions hasn't been that small. The hotel on Wacker much smaller, and fridge not included.",4,3,-1,1
"Good Hotel
It was a typical Union Square area hotel with a friendly staff and good attention to detail. Nothing was broken, everything was clean. We had a king room, which was too small, and our adult sons had two doubles, which was a good size room. I've stayed in about 20 hotels in the area. This is comparable to the St. Francis's older tower. The service was friendlier, but the lobby was not nearly as grand. I would not rush back, but would not hesitate to stay again.",4,4,0,0
"What's In a Name?
I've stayed at the Lexingotn in the past, when it was a Marriott, and was surprised to learn it was no longer so. I was a little uncertain about that, wondering what had caused the break. Well, I can tell you this: It was NOT because of any shortcoming on the part of the Lexington! My stay was brief but completely comfortable and pleasant. I love the location--very close to Grand Central, which is where I always arrive for New York visits. The room was clean and comfortable. I keep mentioning bathtubs in my reviews because a good soak at the end of a long day in the city beats a shower hands down, in my book. Behold, a lovely bathtub! Further plusses included the helpful, friendly attitude of the staff and free WiFi in the lobby and mezzanine. I've already booked my next stay there.",5,4,-1,1
"Perfect location for touring SF, but WHOA, $45/night valet? Geeez
This was a great location for touring around the city, and walking to the wharf/piers. Near all the shopping and wharf activities. The room was very comfortable, but the hotel is kind of built in a circle and our room was a hike, opposite from where the elevators were, all the way around the circle. Hey, I'm Hyatt Gold and they gave me this room. Crazy. What a hike with our luggage. Otherwise, typical Hyatt. Friendly, helpful staff and comfy beds. No option to self-park, and valet was $45/night, plus tip. I'm from Chicago, and that is steep even for me.",4,4,0,0
"No AC; shuttle service was horrible
We stayed here to take the shuttle to a Carnival cruise; the hotel was full, room had no AC. The guy working gave us the incorrect time to the shuttle so ended up having to wait until the 2nd one came. On the return, we had to wait almost an hour waiting on a couple who decided to be the last ones off the ship; even though the shuttle was full we still had to wait on the last two, so there needs to be a deadline of when the shuttle will depart from the ship. This place was a place to sleep/shower... and that was it. On the plus, it was an easy elevator ride up one flight and the door opened to the room.",2,1,-1,1
"Get what you pay for or less....
I was very disappointed overall with my experience at Hotel Allandale. I chose this property because I made my travel plans at the last minute and needed a pet friendly hotel. The room was quite large (suite with 2 rooms, 2 bathrooms, living room, kitchen). Was quite disappointed because this property did not state anywhere that it is in fact is an apartment complex with ""hotel"" rooms. The room was filthy and very outdated. Carpet appeared to have been there since the 70s as well as the window treatments. Drapes didn't even open fully on balcony. There was a bus stop almost directly in front of my room and buses stopped very frequently (loud!!!) The management and staff were quite rude. Manager accused me of ""sneaking"" my dogs in...a complete lie! My husband had one of the dogs in his arm when checking in and he was told dogs were not allowed in lobby. Additionally, we placed ""dog in room"" sign on door for maids. I was never asked at check in if I had pets and frankly I was so tired after driving there that I didn't think to bring it up. 
Website states that property has workout facility open 24 hours/day...it closed by 9 or 10 pm. Free breakfast was pretty skimpy. 
After returning home, I received 2 e-mails from manager thanking me for my stay. Apparently, he was actually charging me additional fees...I am not sure what the charges were for because there was not a receipt attached. However, my credit card was charged approximately $200 more than rate I was quoted. 
I will not be staying there again!!!!",2,1,-1,1
"night out with granddaughters
enjoyable stay for a night downtown - close to mall and mall shuttle, also good restaurants.",4,4,0,0
"Pay a little more, stay in a much better place elsewhere
For being a hotel in the downtown Chicago area, and given the cost of the room, this hotel had extremely low quality. The only good thing I could say about this hotel was that it had newer linens and that it was downtown. I chose this hotel because I felt the Best Western brand was an indicator of quality. I likely won't make that mistake again. 
The high speed internet worked for about 5 minutes at a time, would lose signal, and then would have to connect to a different access point. The TV remote came in a ""sanitized for your protection bag"", which seems nice, but when you removed it there was a layer of dirt between the buttons that appears to have been there for quite some time. Front desk couldn't make change for the vending machines at 8pm as they had ""cashed out"" for the night. It was nearly impossible to sit in the desk chair to get some work done at night because there wasn't enough room between the desk and the bed to move the chair out. The TV also had issues - several channels were mostly static.",1,2,1,1
"Boring and expensive
You might find an inexpensive room here, but make sure you include breakfast ($27) and parking ($23). Not even internet was included in my stay ($15)... it get's expensive!
Everything is clean and works well, but the hotel is somehow dark and seems worn down. I did not get the same feeling as I got at Doubletree in Amsterdam where everything seemed new and modern. 
You get the cookie when you check in, but a smile is not included.",2,3,1,1
"I'd rather be homeless
Stayed here for 6 weeks. The employees could not be more rude and lazy. They are incapable of even the most basic hotel tasks. Bring your own towels and keep them in your car, the staff will steal them. Fridge didn't work, window leaked, both chairs had only three legs. The hotel stinks so bad - I think they were going for ""pine"" but it comes out as bong water.. Forget cooking - boiling an egg will set off the fire alarms. Also, the manager will just randomly turn off your keys while she ""checks the locks"". I sincerely do not have one single solitary thing to say about this hotel that isn't damning. Seriously, stay somewhere else.",1,1,0,0
"Stop-over hotel on way to Oz!
I was really pleased with this hotel. Very close to teh airport and the free shuttle bus arrived very promptly after my phone call from the arrivals hall. The hotel was clean and tidy. My room was perfectly adequate for an airport-style hotel. The hotel was on a direct bus route into the city centre, it took about 40 minutes but a nice ride in. Alternatively, there was a bus to the nearby light-rail station with super efficient trains into the city. Both options were really cheap, only a couple of quid for each so well worth it. Taxis would have been so much more expensive. The inclusive continental breakfast was very welcoming and much appreciated. A good variety of toasts, cereals and pastries with unlimited piping hot coffee. Overall I was really impressed with this hotel.",4,4,0,0
"Conference room suites are special
For a suite it is worth the price. I can't abide snoring and needed a place far from my travel companion this trip. The Conference room suites have a little kitchenette with a dining table for 6 between the BR and the living room (w/fold out couch). I guess the dining table is the conference room. It was worth the extra money especally because unlike the regular 1 BR suites, this one has 2 FULL bathrooms so you don't have to share one with your crew. If you have kids along or 2 couples and can swing it, go for the upgrade to the conference suites for the second full bath. They charge what the real estate costs, so everything is steep but you can get your value back if the suite saves you from having to book 2 rooms. After my second room service order they gave us a 25% off room service card. Paying for a high floor gets you quiet, but if it is raining or foggy the view is not spectacular and unless you walk right up to the glass and look down, you see sky and building tops not times square. You may get more of a feel for the city-experience on a lower floor which will make you feel better about the lower prices there too.",5,3,-2,2
"Staff was friendly and rooms were clean
I thought that the facility was good for the purpose of my travel. Room was clean. Bed was comfortable. Thought it would be noisey with the airport next door, but was suprisingly quiet. Great highway access to get to most places in the southern area of Phoenix. Don't stray to far from the property for it changes quickly, but found the ammediate area was safe and secure. The hotel dinning was suprisingly good.",3,4,1,1
"One night was enough
We stayed one night while passing through Ohio on our way east. I had read read some of the reviews after I made the reservation and tried to cancel, only to find out they were nonrefundable. That being said, we decided to stay for this one night. It truly is a scary location. Near the end of a road with a half torn out hotel next door. The room was old, and pretty clean - with a couch and kitchenette and it was upstairs. You could tell it was prehaps a former Residence Inn or such. Being upstairs helped us feel a little more secure, as no one was going to come through the slider. However, the TV and furniture was bolted down.
We ate at the Red Lobster across the street, but were sure to be back in our room before dark.
The breakfast the next morning was the best part. They had a big variety that was plentiful.
We will not be staying here again, but might try this hotel chain again in another location.",2,1,-1,1
"Most Horrible Hotel Ever, STAY AWAY!
I arrived and was greeted by a very snooty receptionist, she didn't offer someone to help with my bags even though there were porters everywhere. I got to my room and it was a shoe box. I was supposed to have a double room and ended up with a single bed which barely fit in the room. I could only just open the door. The cleaning staff kept waking me and saying I was sleeping too much (WTF) I had a do not disturb sign on the door, which they ignored! The staff were continually rude and unhelpful. I eventually complained and the manager agreed I had been treated poorly, she refunded half my stay. But things just got worse after this, as the staff must have been upset that I complained and therefore took it out on me! :( There was supposed to be a porter to help me with my bags on my departure and they never sent one, I was then running late and they over charged me by $70 USD. I loved New York and the people I met but this hotel was so horrible they actually reduced me to tears by the end. I have never been treated so poorly before by anyone let alone people who are supposed to be serving you and be your home away from home. ANY DISCOUNT IS NOT WORTH IT, pay more and enjoy your holiday!",1,1,0,0
"March madness at lax!
We stayed at the hotel before flying out, and Antonio valeriano made our stay wonderful. Service at the concord lounge was outstanding and making sure we were comfortable while watching our Jayhawks game was superb... Thank you Antonio!",5,5,0,0
"Great staff, rooms OK
I stayed for three nights for a work related conference. My reservations were made by the company holding the conference, and there was confusion about my arrival and departure dates. Olivia was extremely helpful (and very nice) in trying to resolve this situation, and it was unclear if the original discrepancy was from the company holding the conference or the hotel. Personally, I think there were a serious of miscommunications between the company holding the conference and the sales department at the hotel. The first room we received was not very clean, and I admit, I am someone who strips the bed and looks at the mattress. The mattress in the first room was stained, the comforter on the bed also had a stain near the top. Samantha at the front desk was VERY nice and VERY accommodating as she gave us a second room to try. Unfortunately, the mattress in the second room was stained worse than the first (I can't even imagine what caused that kind of stain), although overall the roomed appeared to be cleaner than the first. By this time, it was 1030pm and we were tired! Again, Samantha was VERY nice and apologized profusely for the problems we were encountering. She offered us free breakfast at the Bistro in the lobby and upgraded us (no cost) to a suite. I was hesitant to check the mattresses, luckily, they were clean! This room was clean (minus one small stain on the carpet) and had a fridge, microwave, and a separate sitting area. 
The lobby area is nice, and there are a lot of seating options both at the Bistro and throughout the lobby area. David, at the Bistro, was so friendly and he went out of his way to see that our group was accommodated. This is definitely a business hotel, located very close to the airport, and I don't think they knew that we were going to need to have somewhere to eat lunch because it was not being catered in for our conference. The Bistro is open in the morning for breakfast and then again in the late afternoon/early evening for dinner. Even though they were technically closed for lunch, David was more than happy to stay and make us lunch! He didn't seem ""put out"" that we had asked for lunch even though the Bistro had closed at 11. The second day of our conference, he came to our meeting room and asked if we would be needing lunch, but we had decided to order in. He offered again on the third day to make lunch, and provided us with order slips so that we could pre-order and our lunch was ready promptly at 11! Personally, I thought the food was pretty good, a bit pricey, but it is a hotel Bistro afterall! The Bistro also serves a variety of beer and wine for those wondering.
The staff at this hotel seem to be genuinely nice people who wanted us to have a good experience, and you can't teach people to be genuinely nice. All the staff I encountered would greet me and ask me how I was but it didn't seem fake or forced, and they were not intrusive. They do not have wi-fi in the rooms yet, but are supposed to have it in working order by the end of this month. I found that once an issue (such as the lunch problem) was brought up, they were quick to respond and help us out and they never made our group feel as though we were the problem. There are two computers in the main lobby for guests to use, as well as two computers from which you can check in for flights and print boarding passes. There is only 1 restaurant (Ruby Tuesday) within walking distance, so if you are looking for more options you will need a car. There is a free shuttle to/from the airport, and the driver was very pleasant! Again, the issues we had were quickly resolved, but you need to make your needs known (without acting like an a&&). I was really impressed with the staff because of the great customer service, which seems to be harder and harder to find.",3,3,0,0
"Quick overnight stay
Found this hotel on hotwire.com and for the price and location it can't be beat! Clean, large size room, all the amenities you need. It's right in center city so you're close to tourist attractions, bars, nice restaurants. I would definitely stay here again! Is it the Ritz Carlton?? NO! Does it pretend to be the Ritz Carlton? NO! Is it a great value for the price and location?? YES!!!",4,4,0,0
"Excellence service, location and a fabulous suite!
We got to San Antonio a little early and the staff at the hotel offered us the choice of checking our luggage and coming back to get our room later or an upgrade. No question of which option we chose. What we didn't realize was the upgrade was to the John Wayne Suite, a 5 room suite with a wet bar, dining area,living room, massive bedroom, powder room with walk in shower and a bathroom, all furnished impeccably in a 40's style complete with an autographed picture and tribute to the hotel by John Wayne himself.
This hotel may not be right on the Riverwalk but it is a grand and gracious property with excellently trained staff.",5,5,0,0
"Mislead
Booked what I was told a two bedroom suite and requested a crib for April 14, 2012. When I arrived found they only have one bedroom suites and there was no crib in the room. We stopped at this hotel just to sleep after 13 hours of driving then continue on our next 12 hour drive the next day. So imagine how tired we all were! When I pulled out the sofa sleeper I found a very worn thin as a board mattress with nothing but springs felt as you run your hand over the mattress. We waited over an hour for a crib and blankets for sofa sleeper to arrive. Floor in kitchen had sticky dried up juice on it. In the AM the toilet backed up so my children had to go to the front desk to use the restroom when they woke up because nobody ever came to fix the toilett. We were handed a plunger as we were walking out of our room to leave. I will NEVER stay at this establishment again! I'm sticking to Marriott!",1,1,0,0
"Can't even begin to tell you what an awful hotel this is
This was by far the worst experience I have had at a hotel. I get there and there is no one at the door. The was a doorman in the street hailing a cab for someone and he literally watched me try to juggle my bags and a stroller to the door. He did nothing to help. I finally get in the damn door and there's to doormen/busboys just standing there. One of them says to me, ""Do you need help"". Hello, isn't that your job. Of course I need help!!!! So I get, or try to get to the front desk, 20 minutes to check in. Finally get to the disgusting room, my suitcase barely fits in the door. The room was dirty, falling apart and really tiny. I stay in NYC all the time. This room was NOT 4 star quality. The wallpaper was peeling, the light was peeling, the thermostat control panel was hanging from the heater, I couldn't get the window open, the bathroom.....Let me explain the bathroom. You walk in your on the toilet, you step to the left your in the shower. A shower with no door and towels placed inside the shower b/c the bathroom is so tiny there wasn't anywhere else to put them. So I break down and pay the outrageous wi fi fee b/c I was so livid I couldn't wait to write a review and it doesn't work. I call the front desk the lady who answers says, I can't help you. I have to transfer you to tech support!!???!! I get transferred and it's not even support for the actual hotel. I was a nightmare. That so called hotel ruined my time. Couldn't get up to the rooftop b/c of all the private events being held. That place should be called a motel. Total scam. I don't know who the hell would give that place a good review, has to be tourists. So to those tourists, TAKE A SUBWAY, the location of that dirt bag hotel is not worth the money and all the stress!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!",1,1,0,0
"Overwhelmed By Convention?
Certainly this is a fine hotel, and the facility itself is stunning. However, for a hotel specifically built to accommodate conventions, this one seemed to be overwhelmed during my recent stay. I accompanied my nephew to the FBLA convention last week, when seemingly the entire 1,000 rooms were taken by young people attending that conference. They appeared generally well-behaved. And I have been to enough business conferences to realize the difficulties in dealing with hundres of people getting out of meetings at the same time. But the hotel elevators were unable to handle to crush, resulting in wait times of up to 45 minutes at times to ascend the ten floors to our room. And imagine the frustration to find that EVERY DAY upon reaching our floor that our room key card did not work. Though promptly fixed, this problem was never explained, and was barely apologized for. As a previous reviewer mentioned, because our room was at the end of the hall, our wi-fi reception was very weak unless stationed near the door; unacceptable for the $12 per day price. A wired connection was available, which was fine for our laptop but did not help for my iPod. However, there was a free wi-fi connection in the very pleasant lobby. Hot water was readily available, but only after letting the water run for 5-6 minutes; this seemed wasteful. Two days running no replacement towels were left in our bathroom; we had to call housekeeping to request them, and were given a minimal number for two persons. At checkout, the in-room, on-screen check-out option would not work, even though it was recommended by management as an alternative to the crush at the front desk. And, as usual for these types of hotels, you will be charged severe fees for amenities such as parking, use of the business center, etc. On the plus side, the restaurants are comfortable and delightful, the whole facility clean and beautiful, and the staff generally very friendly and helpful. The location is an excellent entry point to the riverwalk. So, four stars out of five, but not up to the standards I would expect from a flagship of the chain.",4,3,-1,1
"Ummm please read this as not all bad
I will be completely honest , after speaking to people that have visited NYC this review maybe harsh. Firstly the word boutique ummmm. That = small and this hotel is certainly that. The location is fantastic its just of middle times square but please note there is a irish bar next door called pig and whistle and this is not some fancy place but me and my hubby had tuna with cheese on toast , burger and chips and 1 portion of chicken tenders for starter. plus 2 non alcoholic drinks $100 this is standard so please be aware. The hotel is very weird as when you walk in its really really nice very funky. And to be honest the rooms are also very modern with bose stereos , decent tv but then you look in the bathroom and there are broken tiles then out the window loads of fag ends . But overall I have been told this is new york in general so please have open eyes it is not that bad as the location is great as in middle of times square so you do pay for this. Right down to costings let me give you an idea , there is a walgreens (boots) so sells snacks. One evian bottle is $7 (£4) I am not joking. My tips after speaking to locals and taxis is stay out of manhatten. The prices really do take the mick and please understand we have stayed in all the top vegas hotels and also the Savoy and Dorchester so we are not tight with money. Overall I am glad we went to Nyc as its that place you have to visit. Highlights 
Times Square - its very impressive visually but another level of busy
Central Park - This is not just a park and i would advise taking a tut tut the guides are really good honest and know what they are on about. We paid $90 for 2 hours. (think we could of haggled)
Mary Poppins - amazing if you like theatre then this is a must pay top tickets though as the back is restriced view. 
hudson river tour - we did the yellow fast boat , we were happy but there is options and you can hop on hop off
Not to do 
Empire state - go up the rockafeller centre as you get the empire in the background and views are better 
Ground zero - this is now a payable attraction to go to a grave , this is my opinion we made a donation but after hearing peoples comments , ummmmmm iffy one.",2,3,1,1
"Hotel is very Noisy
Not certain how the other reviews missed the noise of this hotel. I had to put in earplugs to sleep at night. Perhaps you could ask for a different room. I stayed in 201. Maybe there is no noise farther down the hall. 
Breakfast is good as are the evening receptions. The staff was very helpful. And the hotel is conveniently located off of the noisy highway 10. 
If I stay here again, I am going to get a room as far as possible from the highway!",3,3,0,0
"Superb Staff antod centrally located
I stayed in this hotel for 3 weeks and I am here to tell you, whether you are traveling to downtown Indy or out to the South Side this hotel is centrally located. 12 minutes to downtown, 7 minutes to the South, right off 2 major highways. There are not alot of food choices where this hotel is, but no matter the part of city you are in - you can grab something before you head to the hotel. Very nice continental breakfast each day, and I cannot say enough nice things about the staff. Very attentive, went out of there way to make me feel comfortable. Do not judge this one by the area when you drive up, go inside, you will be pleasantly surprised. I can say on the weekends this hotel seems to be a sell out. Parking is well lit, and I felt safe there going in and out in the evenings. Only drawback to this hotel is the bathroom lighting. It just does not seem to be very bright. Maybe they just need higher wattage bulbs - I just removed the cover over the light, that is over the sink and it was much better. I would def stay in this hotel again.",4,4,0,0
"Good value in Memphis
This hotel was one of the cheaper ones near Beale Street. The room was clean with everything I needed. The staff were friendly. On arrival my room wasn't ready so the girl on the front desk took my number and i was able to go out and she then called me when it was available. There was a pianist in the lobby in the evening which was nice. I parked in a public garage along the road which was $12 per 24 hours as opposed to the hotel's $22.",5,3,-2,2
"Getting there, but not quite yet
I was concerned about booking here because of the ongoing construction and the issue of parking, but did so because of location and rate. The construction in the area continues to be a problem and is a major thorn in the side of those who arrive by car -- and frankly, I don't know how else you would get to this location without a car! The front desk staff told me that they had improved their wait times since receiving complaints, and it is true, the wait is not terrible. I think they're doing the best they can with a bad situation. It is possible to park for a short time in slots around the side of the building if you just want to pop in, but they prefer you use valet for overnight parking. The parking is free, but of course you do need to tip the valet so it becomes an added cost even with the free offer.
The lobby of the hotel is very nice and looks like it is brand new. The rooms are pretty standard, however, and they have the feeling of an older hotel. Surprisingly, there are no room safes in the rooms -- a feature that I had thought was simply standard nowadays in all hotel rooms. The tubs are very shallow, shower curtains feel a little flimsy, and the room we had didn't really seem to have any kind of bathroom fan/exhaust system in operation. Also, the first room we were given (Room 202) looked out directly over the roof of the lobby area with huge A/C equipment on it, running constantly. Unless you like a fairly prominent ""white noise"" effect, I'd recommend changing rooms, as we did.",3,3,0,0
"Very nice!
Medium size modern hotel in center of Tribecca. Easy walk to World Trade Center site, financial district and SoHo. 
The good: 
1. Very friendly and helpful staff. We were greeted courteously at check-in and upgraded from a Queen room to a Deluxe King because of room availability. The doorman hailed cabs for us in the rain. The staff answered all questions and provided directions in a helpful and courteous manner. The housekeeper on our floor greeted us and wished us well. Upon departure, the manager spoke with us, listened to our comments and told us to contact him when we come back to get the best possible rate. 
2. The room was spacious and nicely laid out with modern decor and efficient use of space. We had a walk-in closet. Lighting was good. Plenty of electrical outlets. 
3. The tile bathroom was spacious, well designed, and attractive with premium bath amenities. 
4. Large LCD TV and iPod player. 
5. Magazines with local events (Time Out NY and others)
6. Comfortable king platform bed. Room was quiet and sleep was excellent. 
7. Reasonable rate. Continental breakfast (juice, coffee or tea, pastry and bread) included in our rate. 
8 Restaurant in hotel with attractive basement bar/club. 
9. Outstanding and convenient Tribecca location. Subway stop at hotel entrance. Department store (Century 21) is a 10 minute walk. Plenty of restaurants nearby. 
10. Attractive modern lobby. 
11. Umbrella and bathrobe in room. 
12. Nice view from 9th floor. 
13. Attractive lobby bar
Negatives (very few and minor)
1. $15 for WiFi
2. No shower door. However water stayed where it should. 
3. Expensive wet bar items (this is expected everywhere we ever stayed in NYC)
We hope to stay here again soon. It is one of our preferred hotels.",5,5,0,0
"Perfect location great hotel
Stayed 2 nights at the Uptown HGI and from checkin to the quality of the room it was amazing. They offer free shuttle downtown so we didn't need a car. Cab from the airport was $29 each way. Downtown has lots of restaurant choices, some I noticed closed by 7pm or so but the upscale ones we ate at were open late. Beds were very comfortable. Breakfast in the morning had a nice selection and a reasonable price if you had to pay for it. I would stay at this location again and recommend it to others. Leroy at the front desk in the evening was a true joy !!!",5,5,0,0
"WOW! Hotel extremely exceeded expectations!
When you think of hotels in NYC, you think of small rooms and a rip off... The Conrad was the opposite! Our suite was incredible, spacious and welcoming. We didn't want to leave the room. The ""Windows TV channels"" brought the experience to a whole new level. The entire experience seemed as if feng shui experts designed the hotel. We can't wait to come back!",5,5,0,0
"10 dollars to park
I respect that the hotel recommends you use their parking due to the low light street parking and the concern of crime, but 10 dollars seems excessive. Also a full size car barely fits into the spots in the parking spots. 
AAA and most web based services fail to mention this 10 fee which is a shame . 
Hotel is only a 15-20 min walk to the heart of Old Town and a 10 -15 min walk to the tip of the tourest area, but the walk from the hotel is not well lit ... so have street smarts if you go out at night.
The is hotel airport shuttle service, but only at the top of the hour.
Internet is weak.
Some food and ther garbage piles in the halls",1,1,0,0
"Nice property; stingy spg platinum benefits
I have a real mixed view of this hotel. I have stayed here several times before and have found that the hotel staff seem well trained and are very enthisatic. I lkie the hotel design and always get good sleep with the great beds/linnens. On the other hand, I feel like they are very stingy with spg platinum upgrades. For example, if you book a corner room, they will tell you that they upgraded you by putting you in a corner room on a higher floor. When I checked at the spg website, there were plenty of ""better"" rooms showing available. The manager's explanation was that the website was in error. I have not made up my mind about this hotel, but i am trending towards a negative review.",3,4,1,1
"Overrated, overly glossy, lacks charm
In room internet was prohibitively expensive. Rooms were small and nothing special at all. Decent views depending on room. Restaurant was good if expensive. Great lobby, bad rooms. Better hotels for cheaper prices available.",2,2,0,0
"It's more like motel, a very old one
Everything is vey very old. Service is poor. This is the only hotel that had availability post Sandy, when many folks werelooking for any place to stay. Essentially this is the last choice for many. they do not have coffee makers, etc",2,1,-1,1
"It's okay...
I read all the rave reviews, and thought I'd try it out when going up to visit family in Seattle. As a regular business traveler, I can tell you it's just okay. A spruced up Motel 6 with a decent bed, nice carpets, and real tile in the bathroom. VERY small rooms, plasticky furniture, quite close to the freeway. It's noisy. Lots of kids. Breakfast is about what you'd expect at a family motel. The shuttle service is nice, and the parking is cramped but free (similar hotels in Seattle charge about $30 per day). I read all the raves about the staff and was expecting something more than front desk staff talking on the phone to friends. It's not a bad place, but it's nothing special at all. Definitely not on par with a Courtyard or Hilton Garden Inn, which are about the same money.",3,3,0,0
"Inexpensive downtown hotel
It's a couple of blocks from Beale Street, but 1/2 the price of other hotels, but for 1 night, which is all we wanted it was ok, there was a problem with the aircon not working, but the maintainance man was knocking about and got it working, then the following morning, we found that the shower wasn't working so had to have a bath!! A bit inconvenient, but as we were checking out there was not much we could do, if we were staying more than 1 night I would have been asking for a different room.
Our GPS packed up just as we got into Memphis and we had to call at the Welcome Centre to get a map to get to the hotel. The lady didn't know where the hotel was at first and had to ring them so that she could direct us, the hotel told her they were next door to A&R BBQ and she knew exactly where to send us then!! She also recommended eating there for a great BBQ meal, so we did and she was right !!! It's nothing posh, but the food was mouthwatering !!
We have been to Memphis once before but just visited for the day, this time we stayed over so that we could got onto Beale Street, and we had a great time.
The roads are blocked off so you can wander across the street without fear of being knocked over. There are bands playing in the bars and in the park, it is just a great place to be !!!
We decided that rather than go back to the hotel to change and come back out, we would just stay out and soak up the atmosphere !!!
The place is heaving with cops and I'm sure later on at night they would be busy and have their hands fulls, but for all the time we were out there was no bother, it was just chilled and relaxed.
Memphis is a great city, we went on the trolley to visit Sun Recording Studio and then onto the Lorraine Motel, it is so easy and cheap to get about.
The Lorraine Motel was very interesting and moving and well worth taking time out to visit (but not on a Tuesday when it's closed), you need to set aside a good few hours as time just disappears !!
We finished the night off by going to The Memphis Sounds Lounge, which is a Blues Club right next door to A&R BBQ and right opposite the lobby to the hotel. It was a great night with great music. The club and A&R BBQ obviously work together as the waitress from the BBQ place was constantly bringing take-out orders into the club, which had ordered through staff in the club for guests. The clubbers were the sharpest suits we'd seen in all of Memphis !!",3,2,-1,1
"Good value for the money.
This place must have been upgraded after the other reviewers stayed here. Our experience has certainly been better. The room is a bit small, but I am OK with that since we have a separate sleeping area. I like that feature. Everything is clean, and works properly. The front deck clerk, John, was very nice and professional. We were greeted promptly, and the entire check-in process only took 2-3 minutes. There is still quite a bit of noise from the highway as previous reviewers noted. One change I would suggest to them is to not charge 75 cents for local calls. That is just so 1980s, and seems cheap. I doubt they realize very much revenue from it, as most people use their cell phones, such it just makes them look tawdry with no return at all.",4,3,-1,1
"It was Okey
This is my first stay at Towneplace. I stayed for 6nights.
The location is good as you can go to restaurant or Burger King on foot. The room has full kitchen. But I was disappointed their breakfast. There is no table or chair to eat, and all cold food. The area is very small, and if there are five people, there is no room to be. Therefore, I always take some food to my room and eat it at my room.
The room was clean, but the housekeeping person left cleaning cloth in the room for twice while my 6 nights stay.
The other thing that I disappointed was the wall is too thin as StoneAlone mentioned... I could heat iPhone vibrating in the next room, and all conversation on the telephone of the next room. I could also heat foot steps of upper floor person, So if you are the person who care about noise, I do not recommend this hotel. Probably one or two night would be Okey.",3,2,-1,1
"Best Hotel Choice this year
We just spent 4 days at the Yotel on 10th Ave. in NY.From the minute we arrived, the crew and service was exceptional.Every member of the staff was welcoming and helpful.The ""cabin"" as they call them, was just the right size.Immaculate room and hotel.Food exceptional and the hotel had a great hip, Euro vibe GREAT SUNDAY BRUNCH and DJ!.Very easy to get everywhere by foot, subway,bus.We got married in NY and this was the perfect place to have a honeymoon and very gay friendly. Emmanuel and Enoch could not have done more to make this best stay in NY.And the price and value were great.Will definitely stay again.We travel frequently so this was a great find!",5,5,0,0
"Not staying here again
Had to move to Comfort Suites because the city was full up, dealing with a basketball tournament and we'd left our bookings for too late....not a mistake to repeat, and Comfort Suites isn't worth a repeat either. On the plus side - huge suite and helpful reception staff. The place has a slightly dingy feel to it...and the breakfast is so poor I feel sorry for myself remembering what I put on my plate! Bread that stuck to the roof of my mouth hours after I took that one single bite...
For this experience, we paid a serious premium on the prices...thankfully, I was there for just the one night.",2,2,0,0
"Disappointing for a Westin/Starwood hotel
Being a longtime Starwood fan outside of the US, I was very disappointed by the level of service and general condition of this hotel. It's stunning the difference between a Westin in the US and one in Asia.
1) We arrived around half past noon to check in and fortunately had to rush to a Cubs game. The room was not ready, and the staff promised to ring us when it was. We did not receive a call until about 6pm -- which is pretty unacceptable.
2) When we checked in, we were told about the ""green"" initiative whereby guests are credited extra Starwood points if they opt out of having their room cleaned. The check-in staff clearly stated that were we to decide we wanted our room cleaned on a specific day, we could just ring guest services to arrange it. After the fourth day, we rang guest services to request a room clean. Ten hours later, it had still not been cleaned. When I rang downstairs to enquire about it, I was told then that if I wanted the room cleaned, I would not be credited the extra Starwood points. Again, this was unacceptable on two fronts: 1) We had been misinformed at check-in, and there was no apology. 2) There was furthermore no acknowledgement that they should not have presumed that I wouldn't have wanted to scrap the extra points. They should have contacted me about it first instead of waiting for me to ring them. 
3) The porters were very unfriendly to anyone who appeared ""foreign"" but smiled readily at all the Caucasian guests.
4) The room--which was on a Starwood Preferred Guest floor--was a very good size and had very nice northern views of the Lake Shore Drive.
5) The room temperature was difficult to control. Admittedly, the major heatwave had just kicked in, but even so the a/c never seemed to do the job properly.
6) The bathroom had no ventilation fan so even warm water would generate steam. It would remain damp for hours.
7) The doors are extremely thin. A family with very noisy young children were staying across the hall, and in the mornings it sounded as though they were in our room.
The best part of the hotel was its location. You're at the top of the mile-long shopping strip, and buses are easy to catch for the immediate surroundings like Millennium Park or the Art Institute (w/one of the most underrated collections of American oil paintings).",2,2,0,0
"The whole experience was weird and unsettling.
The hotel lobby is nice, but the service is poor. It took forever to check in and check out--there were 20 people in line and the hotel didn't bother putting more people at the front desk to help them (there were only two people at the front desk even though there was room for six). And I was taking a nap in the afternoon in my room, and some man just waltzes into my room and then walks out (I think he was management or something because he had a keycard and I hadn't misplaced mine). I just know he wasn't part of the cleaning staff. Really weird. Oh, not to mention, the man working at the Concierge desk made my mom really uncomfortable by asking her personal questions and hitting on her even though she just wanted to know where she could print documents and he wouldn't take the hint that she wasn't interested.",2,2,0,0
"Welcome to the Hotel Business
After I checked into the hotel, I took the elevator to the 25th floor. When I got off the elevator I found a naked man on top of a screaming woman. I got the man off of the woman. I then found myself standing between a crying woman and a naked man. After a few moments she headed for the stairs. I told the man to get in his room, but he had no key. I called security and they came and took him to his room. I was later told by security that the man taken a prostitute to his room and she had taken his money ($150). He chased her into the hallway and tackled her. This is not what I expected at the InterContinental Hotel. When I complained about what I observed and had to do I was told, ""Welcome to the hotel business."" Since I was a paying guest, I thought this was an inappropriate response. 
I travel on business frequently and won't be returning.",1,1,0,0
"Great location
Great location for walking the city, sightseeing, shopping, and taking public transportation. I booked on the hotel's website and they have a great feature: you can opt to get an upgraded room at time of check in (if they have one available) for only an extra $12. If they don't have one when you check in then you don't pay the $12. We got an upgraded room with a huge view on an upper floor. Fabulous concept, be sure to look into it. The noise from the street does seep in but the hotel provides earplugs so at least they aren't pretending that the noise level doesn't exist - honestly is always the best policy. The trip from the airport is $8.10 on BART and you exit at the Powell Street station and walk about 50 yards to the hotel. It's across the street from the huge mall with Bloomingdale's and Norstrom. It is at the intersection of Powell and Market streets and is close to Nob Hill, the museum of modern art, and other sites. It was about a 25 minute walk to the Embaradaro(sp) Center and piers.",4,4,0,0
"bloody awful...go elsewhere
Thought this would be a good choice because it was just renovated. Talk about mutton dressed up as lamb. Thought the rooms were dirty and in poor condition. The bathroom was in very poor condition and tiny. Location very good...thats all you could say. But don't stay here. we moved and went to the Palace htl for about $50 us more a night. Far better htl and much more upmarket.",2,1,-1,1
"Average hotel, awesome location
I stayed at the Renaissance for 4 nights on a business trip in early September. This is billed as a boutique hotel which the lobby and guest floor/communal areas (1st floor) deliver however the rooms do not. In my opinion, the room was ugly and samey and not in the boutique vein of the rest of the hotel. Major issue for me was the noise from the room a/c units which made several loud bangs during the night which woke me up and made sleeping difficult as I either had to turn the a/c off and sweat or bare with the noise. Other reviewers have commented on this and I wish I had heeded their warning as it is certainly very irritating, so be warned! The location of the hotel is amazing however so if you are a heavy sleeper - go for it...",3,3,0,0
"Not as good as previous stays but still a hotel we'll return to.
Have stayed at this hotel numerous times before and have always found the guest suite to be clean, spacious and quiet. Not so much this time around. For the first time we got a room on the main floor. We found it to be noisy and thought the carpeting was looking a lot more soiled than in the guest suites on the higher floors. There were other small examples of disrepair throughout the suite (eg. torn wallpaper, chipped floor tiles). Will make sure to avoid the ground floor on future visits.",3,2,-1,1
"Shabby and rude!
Shabby and worn-down motel. Very dirty and smelly wall-to-wall carpet making us want to leave the room early in the morning. Disgusting ""breakfast"", plastic covered pastries and old, cold coffee. Rude and unfriendly manager, when we wanted to prolong our stay one night he told us the hotel was full booked and charged us a much higher prize than we payed the first night, when we came back later the same day we found the ""vacation"" sign on and the manager laughing at us. Ok location and free parking.",2,1,-1,1
"Doesn't compare to the Wingate in Atlanta-Buckhead
I must be spoiled but this Wingate was a disappointment. I stay at the Wingate in Buckhead-Atlanta at least twice a month. I am a regular and have gotten spoiled by their special attention and service. So, when going to Charlotte-thought that a Wingate would work. Wrong!The comparison to the Atlanta Wingate tells all:
1. Anytime you need a ride within a 3 mi radius-- the Atlanta Wingate says Yes! At this Wingate they said ... 'No, We only will take you to the Airport. The van sat their unused but they wouldn't take me 2 miles away. 
2. The free breakfast at the Buckhead Wingate includes a Latte machine and a person who will make you your own omelette. At the Charlotte Airport Wingate-- a coffee machine, and no service.
3. The room was similar to the Buckhead Wingate but the ottoman was stained and needed cleaning.
4. The Charlotte Wingate doesn't have a bar which is a shame. The Wingate Buckhead has a bar with a place to hang out until 11pm. 
You get the point.",1,2,1,1
"Great! A+
Very friendly staff and great rates! The parking was a bit tight but other than that this was a ggood experience. Most impressed with the manager as he was informative and helpful with directions and all. Will use this one again as I am in Seattle about once a month.",4,5,1,1
"I loved staying here....even though it needs a little ""refreshening""
The staff was wonderful and very attentive. Let me check in early after a 12 hour flight with a 6 year old....arriving at 5 am. Beds were BEYOND comfortable, loved the lounge room with the wonderful hostess Ashley. Loved the breakfast, and really, really enjoyed Phillip's Seafood Restaurant downstairs at dinner. Very reasonable. And ALL of the staff was very polite and attentive. Yes, the decor could use a little refreshing, but who cares about that....I would stay here again in a hearbeat!!!",5,5,0,0
"Not recommended for the price.
Probably one of the oldest properties in the Staybridge system; buffet breakfast was unappealing; service was below average; and the shower water was cold in our room. We ended up moving to another IHG affiliated property the next night.",2,2,0,0
"Overnight Stay
Stayed here one night only. Cigarette smoke permeated the hallway on the floor where my room was located, and the walls in the room were so thin, I could hear the guests on either side of me coughing during the night, as well as a dog in one of those rooms barking. Also, the commode kept making a gushing noise every few minutes, and there was a very noticeable and permanent gold colored stain around the drain in the tub. The wireless Internet signal did not work, which resulted in having to call their technical support hotline to get it working, and that took 30 minutes. Also, this hotel was difficult to get to, and there was only one driveway to enter and leave the property from the freeway. Speaking of the freeway, all you can hear all night long are noisy trucks going by. Of course, there is nothing the hotel can do about that.",2,2,0,0
"Good location but nothing more
It is a Hilton, it is in a good location and... don't know what else to say. Lobby is ugly and small. At least they have nice employees meeting and greeting, perhaps because they are conscious of this very point. In fact, the best thing about this hotel for me is the front desk Staff.
The rooms are adequate but very bare. Polyester and cheap materials do not help and the decor is very dated. It feels like you are in the middle of no where rather than the centre of Boston. My Gold Hilton Honors did not help me very much. 
Room service was adequate. Wifi OK. TV fine. All fine, just no soul to it.",3,3,0,0
"Not that good
I stayed here for three nights and I was underwhelmed. Firstly, I would avoid this hotel for several weeks as Jumeirah have just sold it to the Marriott group and there are obvious transition issues with systems so my minibar would not open and there was confusion over internet access. These things will clearly improve over time. However, I thought my room on the ninth floor was small with a bathroom that had had a cheap makeover so although there was a modern basin there were holes in the tiles above the bath where the previous shower fittings had been. The wooden desk unit in the room was heavily chipped. With no view, I thought the room was overpriced at $450 a night including taxes. Service was disappointing. As another reviewer has noted, one member of staff on the front desk for both check-in and check-out is frankly inadequate at this level. The sevice centre line was not always answered in a timely fashion. I asked for a different newspaper than the New York Times after my first morning and then received no newspaper at all.",2,2,0,0
"Perfect fit for our Awesome Week Away
This was our first time to Phoenix - went for Celebration 2012 which was our company's 10 year anniversary! We were there for a week and the convention was 4 days - perfect walking distance to the Convention Centre!
Staff were amazing! Very friendly and very accommodating! The hotel's lobby area is really cool and you feel so relaxed and welcomed every time you walk in the door.
Our hotel room was great! Loved the fact that the bathroom area was laid out so that one person could be in having a shower or sitting on the ""throne"" while other person could put on their makeup (grin - I shared a room with another female IsaPeep!) blow dry their hair, brush their teeth, etc! Great time saver!
The room was very spacious and it was the first time that I have ever had a room that high up! The 16th floor! 
I would definitely stay there again! The only thing that I would love to see changed was complimentary wi-fi in the rooms and not just in the lobby or basement Business Centre. I had brought my laptop to do extra work on, and because I was sharing the room, didnt feel right about adding the extra cost on to our room. 
Kudo's to all the staff members who made out stay great! Special shout out to Geoffrey, Albert, and the awesome valet parking crew!",5,5,0,0
"Weekend in Washington DC
I spent a busy weekend in Washington DC at the L'Enfant Plaza Hotel and found it to be excellently located for all the major sites including the Smithsonian museums, Capital Building, Washington Monument and Lincon memorial.
While not modern the room itself was clean and comfortable and had a great view over the Mall and even the Pentagon in the distance.
The only issue was that the area where the hotel is was quiet at night and most dining options were some distance away - but easily accessable via the metro.",4,4,0,0
"OK location, but rooms are poor
After reading the reviews on Tripadvisor, and having very nice experiences with Best Westerns in general, we booked our 4 night stay. The staff was very helpful and friendly, and our oceanfront room offered the nicest view available – exactly what we were after. If you enjoy sitting on the balcony watching the ocean and the surfers, this works. Great location for restaurants and attractions.
However, the room was tiny (barely able to fit the bed and a small table), the carpeting always felt damp and dirty and the halls reminded me of a bad Daytona Beach hotel. This hotel needs some major renovations, and I could not recommend this to a friend. The room was horribly overpriced – plus no free breakfast and no free parking. In Pismo Beach, CA or Cocoa Beach, FL the rooms are twice as nice and half the cost – with the same distance to the beach and view of the ocean. We were very disappointed in this hotel - mostly for the cost versus the ammenties. When you spend the money for the ocean front room, we wanted to enjoy spending time in it - at least we did enjoy the small balcony.
I would also recommend NOT getting an ocean front room (and paying the extra cost) if you are hoping for quiet sound of waves all night long – the beach traffic and party atmosphere lasted well after 2am on the weekends.",2,2,0,0
"Horrible Service for $519 per night + broken TV, no soap, rude staff.
For a 4-5 star hotel they have no idea what they're doing. 
The TV is broken- plays sound only no picture. no soap in the bathroom. no robes. sending room service to the wrong room. they call you every day if you leave your privacy note on the door handle to tell you you didn't get housekeeping because your privacy thing was on the door. This place is professional at wasting time and charging for it.
i'm here on work- if I see I have a message I would think it's my family or someone urgently trying to reach me, not housekeeping for gods sake. what's wrong with a note under the door?
the key cards get de-activated at the drop of a hat (put it in a special pocket away from everything).
the STAFF were horrible! After waiting 10 minutes to have the front desk tell me that it was just housekeeping letting me know that they didn't clean my room I told the front desk my complaints and even though I didn't yell or swear / wasn't rude, they apparently took the simple fact that I had complaints as rudeness- and threatened to deactivate my card!
I really can't believe this place - spend half the price at a boutique hotel. the rooms aren't even that nice- the only good thing about this place is the view, but you can get that anywhere in this gorgeous city.
oh- and don't eat in the restaurant! $50 breakfast for something ridiculous.
Save your money!",1,1,0,0
"Great Disappointment
I recently returned from a trip to Chicago with my husband and baby and another couple and their baby. While the room at the hotel was quite nice we had a very negative experience with the front desk staff including managers. When we arrived it took over an hour to check in. We had requested two rooms on the same floor, which the hotel staff had confirmed a number of times prior to our arrival. When we arrived they could not accommodate us and offered nothing to us to make up for it. Eventually after we persisted they gave us half off for our room for one of the three nights we were there. We also asked the concierge to make us a reservation for brunch at a restaurant that would accommodate 4 adults and two babies in strollers. When we got to the restaurant they had only a reservation for 4 adults and had to make special arrangements to fit the babies in. We also had asked the hotel to make us an appointment for a personal shopper at Bloomingdales in order for us to save time shopping. We filled out forms in advance to direct the shopper and when we arrived for our appointment Bloomingdales advised us that they had only received the applications moments before and had not pulled together our requests. After complaining again to the manager at the hotel of these disappointments she advised that she would send something up to our room to compensate. This ""something"" never arrived. 
We will not be making a return visit to this hotel. While the housekeeping staff, location and room were quite nice the over all experience was very negative.",1,2,1,1
"Previous Reviews Are All Too True!
Unfortunately, I was required to stay here because I was attending a national convention & my state was assigned here. The price was not right! Supposedly, we received a group rate of $200+ per night: shameful! The hotel lobby is very nice: lots of marble, clean, nice lay out. Believe me: that is one of two positive things I can say about this place. The large rooms are in dire need of renovation since they had peeling wallpaper; exposed electrical wires; stained, patched ceilings; stained carpets, ancient TVs (with few choices for stations); uncomfortable beds, etc. Fortunately, I had 2 beds in my room because the sheets on 1 bed were stained/dirty when I pulled down the cover! I had a problem (no AC and DC experienced the hottest temps in over 100 years!) the first 2 days of my stay & after complaining, I was initially offered 2 breakfast coupons (which I definitely could not use since I was required to attend business meetings with my group during breakfast. The next offer was a hotel credit for my next visit (although I do not know how much the credit would have been, I knew that I would never go back to this hotel again so that was not acceptable either.) The common areas on the floors where the rooms were located were very hot & I noticed that, when guests placed dirty dishes outside their doors, they were not removed for days! Elevators were hot & stuffy. Although I did not use the pool, it looked attractive. However, I had friends who did use the pool & they told me that they were required to leave the pool area midday while the lifeguard went to lunch! And, one night, the hotel offered a free viewing of a family movie poolside. Well, when I returned to my room after dining out, the movie dialogue sounded like it was inside my room! LOUD is an understatement. This was 9:30 PM & I had an early wake-up call.",2,2,0,0
"locked front door!!!!!!!! YEAKS!!!
The overall condition of this place is going downhill. The room I had was useable but old looking in places. It had a leaky faucet in the bathroom. The hot water was slow to come on. The internet was just a tad bit better than nothing. It was not working about 60% of the time. The parking area was well marked. The floors were mostly clean. The staff were mostly friendly. The elevator was slow to the 10th power. The front door was COMPLETELY LOCKED one morning. I may contact the fire department if this happens again.",2,2,0,0
"Starting to show its age
I've stayed here 2-3 other times in the last 5 years. Its a nice newer hotel in a good location as you can take a short shuttle to ORD or a short walk to the Blue Line.
The rooms are good size but are showing their age. The door handles were loose, the couch was stained, the carpet was coming up in one area, and the lock on the door was coming off.
They need to invest some money in sprucing up the rooms. For $169 I could have done better.",2,3,1,1
"First time at the Nine Zero
My wife, daughter, son-in-law and I arrived at the Nine Zero in Boston on Friday 6th April. From our arrival until our departure 4 days later, we experienced the level of service that all hotels should aim for. 
The staff at reception, in the restaurant/bar and the guys looking after our baggage were absolutely excellent. Nothing was too much trouble for them and their professionalism was memorable. 
Special mention must be made of one of the young ladies at reception who opened her purse to offer us a postage stamp for our final postcard of Boston! She would not hear of any payment. Very kind indeed and I am sorry I did not get her name.
The hotel was spotless and very comfortable. We had a room on the 12th floor with an excellent view of the city. The Hotel location is very convenient with most of the sights of Boston within easy walking distance.
Our sincere compliments and thanks go to the management and staff of The Nine Zero for making our stay so good. Rest assured that when we return to Boston, this place will be the only hotel on our list.",5,5,0,0
"Great Hotel
We have stayed at this hotel on several occasions over the last three years and have always had a good time. The rooms are great, the breakfast and evening reception are nice and the staff have always been helpful.",5,5,0,0
"Very good choice
A colleague and I stayed here for a convention we were attending at the Washington Convention Centre. Shuttle bus to center was about 10 min. This proved to be a very good hotel choice at a great price for DC. Breakfast is free and offers a huge selection each morning that changes slightly every day. Options always included made to order omelettes, pancakes, sausage or bacon, grits, yogurt, selection of pastries, fresh fruit. Afternoon snack includes glass of wine or sangria and veggies/dip etc. Business center is available with INTERNET and no charge for printing boarding pass. Internet in room is free. Staff very helpful and hotel restaurant quite good and reasonable. All in all this was a very good choice...the breakfast in particular helped us save quite a bit. Large suites with comfortable bed. Will stay here again.",4,4,0,0
"Very much worth it
I've stayed at a lot of hotels in this chain, and this was probably in my top three. Great service and superb rooms, great pool, breakfast, etc. First time we had the 5:30 kickback, and it blew us away with the variety of hot and cold snacks. We booked two rooms the morning of our stay and Jessie put us in two rooms adjacent to each other on the quietest part of the floor. I've always believed in the value of the chain, but this took it to a new level. Even though it's on the far outskirts of town, this will probably be the hotel I stay in anytime I have a stopover in Indianapolis. Definitely worth the trip and the stay. One of the best hotel values you'll find.",5,5,0,0
"Pleasant stay
Hotel was booked solid the weekend we were there, but the staff was very attentive. Valet people were great letting us get things in and out of the car as needed. We were on the 'club' level. That was nice to be able to pick up some fruit and juice in the morning and a beer and munchies later in the afternoon. Convenient to most downtown stuff, but is on the 'other end' so you need to walk a couple of blocks.",4,4,0,0
"Worst hotel I've seen in a long time
I don't usually stay in Radisson properties, but I had a conference at this hotel and so I tried it out. I was really surprised by how bad the experience was. 
- I was there for three days. Housekeeping did not clean my room the first day, and I had to call for service at 9 pm when I returned. The next two days, the housekeeper knocked on my door when the DO NOT DISTURB sign was up.
- The first night I called for room service, and the time quoted was an hour and a half. I declined. The next day, I did order something but it took almost two hours to get it. The third day, I foolishly ordered another time and it took over an hour.
- The sleep number bed control did not work.
- The hotel runs 1-2 elevators out of a bank of six total. The wait from the 17th floor was often 5 or more minutes (which is longer than it sounds).
- The Internet in the business center was down the entire time.
- The wireless signal was less than 10 Mbps, which is painfully slow. 
- The furniture, carpet, and interiors in general are in painful need of renovation.
I do not recommend this hotel.",1,1,0,0
"WORST EXPERIENCE EVER!! Gross and Dirty!
From the time we walked in the door it was nothing but horrendous. I have stayed at 4 diamond resorts before and this place doesnt deserve its ratings at all. They first gave us a hard time about bringing in our cooler. After taking it back to our car and finally getting to our room, we noticed that there was still garbage in the garbage can, the carpet was stained and dirty, the windows had smudge marks all over them, and our toilet had blood on it! Needless to say we were disgusted and would have left but we were meeting friends for the weekend. I ended up asking the housekeeping person in the hallway for some cleaning supplies so I could clean it myself because I didnt trust them moving us to another room. We ordered room service with just a simple fruit plate and it took an hour for them to bring it up. The hotel doesnt even have a pool and the staff are not very customer service oriented. When we checked out we notice they charged us for something in the mini bar because we picked something up out of it and put it back. There are sensors on the mini bar so make sure not to touch anything or you'll be charged for it. All in all, I felt like they tried to nickel and dime us for everything in the hotel. This is fine for a nice hotel, but this place has detroit scam written all over it. The casino is full of trash as well, including the people in it. Not worth the money at all, especially because of the filth. Im never going back again!",1,1,0,0
"Very convenient for airport
Situated on airport approach road ( JFK Boulevard) so it was very handy when arriving on a late evening flight. Rooms were clean and some renovation had taken place although old fittings eg A/C and lift were also found. Hotel had a pool and small fitness suite. Breakfast was better than many and reception staff in the evening were very good. There are much better value options in Houston but convenience may tempt you in.",4,3,-1,1
"Washington dc
The Fairmont Hotel in Washington D.C. was great. Good healthy food, hard to find indoor pool, and close to two main metro stops. A few blocks walking distance from Georgetown. The location can't be beat.",5,4,-1,1
"What a hotel !!!
Excellent in every way.The rooms are super clean and very comfortable.We never had a problem with the lifts or getting a seat at breakfast.All the staff we met were extremely friendly.A special mention to Bradley the bellman.
The location is brilliant.Two blocks from Times Square and the area felt very safe at all times.
I cannot find one fault with this hotel and I have traveled the globe.",5,5,0,0
"Ruined my expectations for all other hotels.
My wife and 2 1/2 year old son stayed here for 3 nights over the 4th of July holiday. We were extremely pleased with every aspect of the hotel. The service was excellent. The doormen were and parking attendants were extremely friendly and knowledgable. They made our two year old feel very welcome from the moment we arrived. They brought us a toddler size spa robe and fresh baked cookies almost immediately after our arrival. They remembered his name and would high five him as we left and arrived every day. The bathroom and amenities were some of the best I've had during my travels. The only negative would be the service in the restaurant but I think it was the case of one employee. After we we were seated three additional tables were seated. The waiter took their drink orders and in some cases food orders before bothering with us. In this case I think it was because we had a small child with us and I'm assuming he did not think we were staying at the hotel. We got up and left after sitting for 20 minutes. However, you can see that it didn't deter me from giving the hotel 5 stars, still an excellent experience. We will look for Sofitel's in other ciites. Another positive was our hotel maid. We were on a irregular schedule, but she came in the morning with fresh towels and in the evening to turn down our bed. She would place my son's stuffed animals on the bed for him, very sweet.",5,5,0,0
"Great Hotel
I've stayed in many hotels in NYC, and this was the first that didn't actually resemble a NYC hotel room (i.e. a tiny, dirty shoebox). The staff was great, room was beautiful (great technologies in it as well), and the property is in a great location. My only qualms with it were the meal I ordered ($41 for a bowl of really bad mac and cheese) and the fact that the hair dryers in the room are from the 80's and pop out of the wall. Even the Holiday Inn has blow dryers with nozzle attachments and multiple speeds, and since I don't travel with a blow dryer, I was pretty unhappy about that. What made it worse was that they make a point of placing a sign in the bathroom announcing that there's a blow dry bar on the premises, but since I was in town for work and couldn't wait for it to open (nor did I want to pay $50 for something I can do myself in 20 minutes), I wasn't able to do my hair. Not a great way to head into a meeting. All in all, I loved it and will stay again, I'll just be sure to bring a blow dryer and purchase food from the outside.",4,5,1,1
"Sorry We Stayed There!
This Quality Inn was the worst we've stayed at. We arrived early and were told that a room would be ready in 45 minutes to an hour. We had asked for a 1st floor room. After an hour, still no room. then we were told that we could have a 2nd floor room. We went up just to discover that the carpeting in the hallway was in a disarray - they were putting in new carpeting. the wallpaper was messed up in areas. In the two days that we were there, no one was working on the carpeting. Our room was also poor. One of the lights by the bed was out. When we checked the bulb, which was loose, there were arcing sounds, so we unscrewed it and switched bulbs with the other lamp, only to have it arc again. We notified the desk and they promised to fix it. No one ever did while we were there. Another lamp, which had an outlet to plug things into, had a loose and floppy outlet - also unsafe. The lighting was extremely poor in the room. Everything seemed old and in bad repair. The toilet took 5 minutes to refill after each flush. The breakfast was incomplete. For example, there was sausage, but no eggs. When we asked, we were told there would be no eggs. They ran out of regular coffee and were extremely slow in providing it. When we checked out, no one asked if everything was okay - they just didn't seem to care abaout anything!",2,1,-1,1
"Friendly Staff and Relaxing Hotel
My husband and I stayed here for two nights while visiting the Phoenix area. We chose the Ritz Carlton because we wanted something a little swanky for our vacation and because we wanted the club lounge access that came with our room.
For those with access to the club lounge, it provides all the food you need for breakfast, a light dinner, and dessert. There is also lunch but we were never around for that. The dinner and dessert include wine, cocktails, and beer. The concierge in the lounge was very helpful with restaurant and activity recommendations.
The two negatives about this hotel are the location and the parking. Although it's accross from a nice shopping area, it's not near any attractions so we had to drive everywhere. Parking is valet only, which adds an expense to the trip. However they were very fast in retrieving our car each time, so we never had to wait for it.",4,4,0,0
"Almost very good but not quite
There is a good deal to like about the Wilshire Crest. It's in a good location and a pleasant neighbourhood. The owner/managers are very nice. The rooms are large and reasonably priced for LA. The bed was good and the linens were good quality other than for some pretty lumpy pillows. The bathroom was pretty recently updated, but still showing signs of wear. The breakfast was also okay, but it wouldn't take much to make it rate higher, such as baked goods of just a bit better quality -- the cottage cheese, tomato and cucumber is a nice touch. In my opinion this property would rate another star if not for the somewhat bleak nature of the room. A little wallpaper or fresh paint in a warm colour or, at the very least some pictures on the walls. A hotel that is just a few blocks from the LACMA might want to consider art as a way to add some life to its rooms and common areas.",3,3,0,0
"Great location, so-so hotel
Great location near Dupont Circle, close to Metro and good restaurants.
The room was very clean. The bathroom a bit small, but for the price, it wasn't too bad.
The hotel decor definitely shows its age, but at the same time, it does give it character.
The elevators were horribly slow. We stayed on the 6th floor. Ice machines are on the odd numbered floors and there's a vending machine on the 3rd floor. But when we went to get ice, the machine on the 5th floor was broken, so down to the 3rd floor to get a soda and some ice. Vending worked, but that ice machine was broken as well. Back up to 7th floor for ice, and that one worked. The next night, 7th and 3rd floor ice was broke, but 5th was working.
Got tired of waiting for the elevator and took the stairs when we could.
The free breakfast is pretty basic and the place turns into a madhouse. We ended up just getting a bagel and some cold cereal and heading back up to the room. Next time, we'll just skip it and go out. Our room faced north and we had a nice view of neighborhood and street below (Q St NW). I liked being able to open the windows and get some street noise for ambiance...or fresh air if it had been a little cooler.
The front desk staff was very friendly at check-in and check-out.",3,3,0,0
"Beautiful setting but....
We liked this hotel, sort of, but for everything we liked there was something we didn't like. The location is lovely, away from the city and surrounded by greens, very nice visually. The room itself was lovely too, beautiful king bed, nice appointments. The things that weren't so great were 1) the restaurant in the hotel is REALLY limited and the staff is REALLY inexperienced 2) the air-conditioning didn't work and you don't get many channels on TV (if you can believe it) 3) The front desk staff (with the exception of one woman) was not welcoming 4) the landscapers turn on the mowers and blowers at 7:30 AM!! 5) Maid service was sub-par, bathroom not immaculate and towels not replaced properly. So, would I recommend?? Well, not really.",3,4,1,1
"DO NOT STAY HERE, THE NEGATIVE COMMENTS ARE CORRECT!
The rooms were absolutely disgusting! The bathroom was dirty and the tub was disgusting. The enamel on the repainted tub was peeling off of the tub, there was mold around the tub, and there was hair left behind after it was ""cleaned"". The room was supposed to be non-smoking but smelled of smoke. It was so bad, my daughter's asthma was bothering her and she stayed off site of the Motor Inn. As the night went from bad to worse, we were evacuated due to a false fire alarm, but the fire alarm continued to go off during the night to the fault of the Motor Inn (might I add there was no evacuation plan posted in our room in case of a fire). After we were evacuated at 1:30, and then were woken by the fire alarm again at 3:30 & 4:30 (in the morning) we ended up leaving and sleeping in our car, which I might add, was better accommodations then the room I paid for. I tried to get a refund and was not able to through Kayak/Xperdia due to the manager's bad customer service. I tried calling him many times to speak with him personally and he was never available and wouldn't return my call. 
For your own sake, DO NOT use this facility!",1,1,0,0
"Cozy hotel in chicago
We stayed at the Allerton Hotel in Chicago last week, picked via Priceline. Hotel is centrally located, reasonable and clean. Personnel very helpful whether it being a small matter or a larger issue. Yes, the rooms were small, but clean and adequate for people who are in town for site seeing. The transit system was fantastic, the stop for the hotel was only 2 blocks away from the hotel. Doormen were especially helpful, THANK YOU! We were able to play dominoes in one of the conference rooms at night and the manager allowed use to use the space, THANK YOU TOO! Each time we were on the elevators the workers always had a hello and smile for us and wished us a good day!!!!!
Now for the bad news, we had issues with the maid service,it could have been our problem the first time, but the second time and the third time, it was the maid's issue. We came back from a day of site seeing and the room had not been cleared (yes we left the blue tag on the door). After realizing our mistake, we called down to have the room cleaned (5 ish) and left for dinner, arriving back (8:30 ish) it still had not been cleaned, we again called down and told them of the issue, and left for another outside adventure and arrived back (10:30ish) and the room had still not be cleaned. The people at the front desk apologized, and offered us a free breakfast.--my husband and I waited in the lobby until the room was cleaned and went to bed after 11:30. The person in charge of the rooms, Joe, was very helpful, but still we were tired and wanted to go to bed. The people at the front desk that night were not so helpful. So our rating combines all of the stay, good and bad.",4,2,-2,2
"Ask for a view of the water, TGI Fridays was great
The location is very central. The TGI Fridays on site was nice and the sunset from the restaurant was great. I had a view of the street and wished I had asked for a view of the water on the other side of the hotel. The hotel itself is ok, there are certainly nicer hotels in the area but if you can get a good price it is nice enough. The location is great for exploring Austin, especially without a car.",3,3,0,0
"A Place where the Guest Relations Manager is 'too busy' to speak with a guest
I stayed at this Hotel and was promised Virtuoso amenities - free Wifi, free American breakfast and a welcome amenity. The Wifi worked OK - there was no arrival amenity but breakfast was another story altogether. I have to say I wasn't too worried about the lack of a welcoming amenity as the Front Desk staff when we arrived were pretty good. However it all went progressively down hill from then. When I arrived for breakfast I told them what I had in my booking - they said fine - what i should do is to select from the breakfast menu food up to a value of $20. The waiter told me that if I went a little over $20 it would 'probably be OK'. Unconcerned I ordered my breakfast and went on my way - the same approach was taken on the second morning of my stay. When I checked out I had breakfast on my bill. I raised the issue - and on request showed the information I had been provided when the booking was made for me. After a little time the front desk person went to speak with her Manager. That took some time but again I thought nothing of it. She came back to tell me that I had to pay the full amount. I then asked to speak with the Guest relations Manager, Carrie [-]. Again the front desk person checked and she came back to tell me she was too busy to see me - that I had to pay and it would be followed up with Sales and they would revert to me. What could I do but depart but I asked that my concern about the 'Guest Relations Manager being too busy to speak with a guest' be passed on. It was hardly the front desk person's fault. A week later I still wait for a response. Interestingly I have been hassled twice to fill in a feedback form - so they can do that but do not have time to address guest concerns. Attitude kills hospitality businesses - and it has certainly ensured I will not stay in a Sofitel in the USA again.
Another smaller issue I did find the bed quite 'noisy' to sleep on - it was a sound like a plastic sheet was on the bed.",1,2,1,1
"____ didn't work
Tried to take a shower, and after two minutes I completely lost all hot water. Then I went to turn on the TV, which simply didn't work. It was plugged in, etc. and just didn't work. On top of it all the room was ""meh"" and smelled a little funny too. Convenient location for the stadiums, but everything else leaves something to be desired.",2,2,0,0
"Unjustifiably expensive, No amenities
The room is small, pricey, and NOTHING is complimentary, not even in-room coffee. No coffee or gift shops either. Only three outlets in the room, including one near the ONLY sink in the small bathroom where two people cannot get ready. Only a quart-sized container provided for ice and our two drinking glasses were not replaced so we were drinking out of bathroom glasses. Room service charges a ridiculous administrative/service fee of +21% plus a flat $4.00 for each incident and was mediocre in quality. Valet is $49.00 per night. Only two over-the-top restaurants and no gift or coffee shops in the hotel. The room floors have a distinct odor, I had to keep air on all night. Basic fee-for-service internet doesn't even stream videos. Additional charges for more than one PC and streaming! Room carpet and drapes were worn and not what I expected for the price, but the maid and service staff was helpful and friendly and clean, quality linens were provided. NOT family-friendly. My first time at the conference where I could find NO families in attendance. I can see why.",2,2,0,0
"Charming Motel near SDSU
We booked this motel based on its TripAdvisor reviews and we were not disappointed! Employees are friendly, helpful, and extremely competent. The motel design and beautiful landscaping creates a quiet little oasis, & the pool area is an excellent place to relax. Our king mini-suite room was attractively furnished with a king bed, sofa bed, large chair, desk, dresser, a 42 "" tv with DVD player, and a small refrigerator and microwave. The room was perfectly clean when we arrived, and it stayed that way every day (we stayed a week). The bed linens were high end, as were the soap and shampoo products. There is a continental breakfast every morning that is included with the room, and wireless internet is also included. Would highly recommend this motel for anyone desiring to be close to SDSU.",4,5,1,1
"Mixed opinion.
I stayed two nights at this property in Jul12. The hotel is set in an old building and rooms are adequately well done. decent complimentary breakfast, functional exercise room and friendly front desk staff provide essential comfort. Housekeeping is not up to the mark (we found cutlery left unclean after the housekeeper's visit to the room) and on the second day morning, I had to cope with exceptionally hot water from both hot and cold outlets in the bathroom shower!",3,3,0,0
"Perfect location
We stayed for a weekend. It was lovely. Great location, large and clean room. Beautiful, grand lobby. The only downside was the price of breakfast at the lobby cafe. TOO HIGH.",4,4,0,0
"they dont walk the talk
checked in and asked for extra pillows, had to ask three times in a two hour period,finally asked where they were so i could get them myself,then they went. we were told that the rooms had balconys and queen beds, they had neither. we had two rooms paid for and the other couple had a family emergency and could not come. after finding a broken air conditioner we asked for another room and they said there was none available, so i asked about the room we paid for,for the other couple and then they gave us that room. thef air worked but the tv only coughet one channel and had to go back to front desk because the key wouldent work. the roons were very small and very noisy, the only good thing i can say is that it was clean..we also asked for a manager to call us so we could ask for a refund and we are still waiting on that call.and just to let anyone at trip advisor know i have zero tolerance for hotels that dont walk the talk",3,1,-2,2
"Not even fit for animals
I can't add much that hasn't already been written before about this appalling hotel. I honestly can't believe that in modern day New York such disgusting accommodation even exists!!! Why isn't there some hotel inspection or code of practice to vet such awful rooms and its indifferent, unsympathetic staff. It was heartbreaking for my wife and I to have to endure a room fit only for junkies and prostitutes, and despite complaining reasonably and calmly - we were only given another marginally better room - receiving absolutely no apology or compensation. 
Everyone we spoke to complained, moved to another room or checked out! I don't know where the ""satisfied"" guests on the official website stayed, but it certainly wasn't the same Pennsylvania Hotel we were interned in!!
Avoid this hotel like the plague - staying there is highly contagious!",1,1,0,0
"Needed more time to explore
First off this is a huge complex. It is easier to find but can be difficult to manuever once inside the complex. The valet guys are great. They take your luggage, get your information and zoom away with your car (valet parking is $28/night). These are some nice guys and for $28 I expect it. The desk clerks were lovely as well. My room was not yet ready, no fault of the hotel as I arrived 3 hours prior to check-in for a conference. However they offered to text me when my room was ready which I thought was great. When the room was ready, they informed me my luggage was already in the room and it was. The room was beautiful. The furniture looked great and of high quality; not cheap like most hotels. The hotel had free wifi in the rooms and the common areas however my AT&T cell phones would not work but my Verizon phone was a champ. When I returned to my room a little after 7 that evening, the lamps in my room had been turned on, my bed turned down, a chocolate placed on my pillow and the iHome radio was playing some ocean sounds. It was a nice touch. There were lots of amenities in the room: an umbrella, extra towels, iron/ironing board, flashlight, laundry bag, electronics panel, Keurig, etc. The couch in my room was very comfortable and the ottoman/coffee table was great. I sat on the couch comfortably and worked while watching TV...the big 48 inch TV was a plus as was two HBO options. So everything was nice...now here are some complaints...however minor. The hallways are difficult to traverse...they look alike and there is very little signage telling you which way to go for your room. My biggest complaint is the location of my room was horrible in that, I literally had to walk half a mile (I used a pedometer) to get to my room from the elevator and back. No I do not mind the walk but when you are carrying a lot of stuff.. and what if there is a fire...just a small issue but still.",4,4,0,0
"What you pay is what you get
Needed a room to crash for a few hours. Found this hotel on a great deal and went with low expectations. The hotel neither exceeded nor fell short of expectations. In short it is good for an overnight short trip. The front desk was helpful and customer service was good.",3,5,2,2
"Huge Hotel, Friendly Service, Hairy Room
The hotel has two huge towers and tons of rooms, still, the staff are nice and friendly. My room was the tiniest one they have (each floor has one room that is shorted space because the service elevator is built into the back side of it). It had a queen size bed and was about the same size as hotel rooms in NYC, which is much smaller than the typical room in Chicago. I suppose I was the lucky one who got that room because I booked with Priceline. Still, the room would have been fine, had it been clean. The bathroom had hair all over it. I spent the first 15 minutes of my stay cleaning that up. The mirror hadn't been washed so there were gross spots on it. After the first night, the maid service cleaned the mirror and did a better job cleaning the room, but there was a lovely 10"" hair in my wash cloth. The carpet from the living area just abruptly stops and has threads sticking out. It needs something to tack it down and create a more pleasant appearance from the bathroom. There was no channel guide in the room (it was available deep in the menus on the TV) and the information about the hotel was much less informational than it was advertisements.",2,3,1,1
"HOTEL IS DATED. NOT WORTH THE MONEY
Hotel is dated. Room was narrow . Dresser was worn and had a chunk of wood missing. Granite top had chips missing all across it. Lamp shade had stains on it. Love seat was old and frayed. Bathroom they redid but left old sink and tub. Hallway lightswere full of dead bugs and some were hanging from cieling. It is right on beach . Tons of homeless hanging around. Not worth the $250 per night. Aso blackout curtains were so worn that when closed they looked like they had stars in them!",1,1,0,0
"Needs to improve cleanliness and smoke smell
Arrived for checking to find no front desk agent, but a sign advising someone would be right back. After a few minutes, the clerk appeared and checked us in. The room itself was okay, with slightly older furnishings then other Homewood suites. The living room couch was uncomfortable and there was an aluminum ""box"" situated in front of the couch vs. a table. We found a piece of candy on the bedroom floor and long dark hair on the comforter in the closet. Housekeeping delivered a fresh comforter upon request. 
The biggest issue was we were in a non-smoking room and awoke one morning to the strong smell of cigarette smoke. It seemed to be coming from the bathroom vent. Thankfully we were checking out that morning. When we were leaving in the morning, once again there were no front desk agents to advise of our issues. Subsequently, a letter to customer service was sent detailing the issues.
On the plus side, the towels in the room were very soft and the breakfast was good. The pool was small, but the area was nice.",2,2,0,0
"Terrible (non) sound proofed patio door!
Our family stayed here in January of 2012. We chose to stay here on the last night of our holiday so that we'd be close to the airport, car rental drop off and be able to use their laundry room facilities. Our check in went smoothly. We unloaded our suitcases and unfortunately on the way into the hotel from the parking area, there are about 8 stairs to climb before you enter the hotel lobby. Argh... We went to our room and got settled. It was clean, the bathroom was nice and bright and the sink area was separate and also well lit. The room was a fair size. Not big but not small either. The fridge and microwave were a good size and were spotless. One wall of our room was glass and had sliding doors out to the patio that looked out over some houses behind the hotel (run down dumps with garbage all over their property and one with a barking dog), it also looked out over the parking lot next door, Harbor Drive, the harbor and some restaurants across the street. 
Once we were settled in our room, I thought I'd get the laundry done and then we'd all head across the street to grab dinner before going to sleep. 
Problem 1:The laundry room was hard to find. It isn't shown on the hotel's map located in the ""welcome binder"" that you find in the room. All is said was that there was a laundry on the 2nd floor. I got off the elevator and sure enough I turned the wrong way. No biggie. When I finally did get to the room, I discovered, after putting coins in the washers, that the machine that sells soap was out. I went to the front desk and asked if they had some or if maintenance could refill the machine so I could get my laundry done. Nope. I was told that they had only one box (I needed two) and that the machines were not the hotel's. They belonged to some other company. The woman on the front desk then told me that I'd have to walk two blocks to buy laundry soap at a store if I wanted to do my laundry. Needless to say, I went back to my room, grabbed the car keys and headed off to find a grocery store. Not a very happy camper at this point. Once I got back and completed our laundry, I gave the jug of laundry soap to the woman at the front desk to offer to anyone else needing soap. She just looked at me and said ""oh"". It was at this point that my husband had a brain storm: why wouldn't the woman have offered you some of the hotel's soap? They have a laundry room where they wash the linens so they'd have soap to share since the laundry is supposed to be a hotel ""amenity"". Argh!
Once the laundry was done, we got some food from a restaurant (Italian. Can't remember the name but it was awesome) and then settled in for sleep. 
Problem number 2: The restaurants across the street are handy so you don't have to drive to grab a meal but at night. Once you're parked you can just walk. But, here's the issue, there was all kinds of noise from patrons leaving them throughout the evening. I thought I had left the sliding glass doors open but had not. There was no sound proofing at all. It was terrible. We had an early morning flight and I was woken up at least once an hour, up until about 3 am. Not happy.
Problem 3: The thermostat was out of order too. It was so hot in our room that the only way we could cool the room down was to turn on the air conditioner. We tried to turn off the unit but it wouldn't let us. Argh.
Didn't stop for complimentary breakfast. It looked good but we wanted to get to the airport. 
I did use the computer to catch up on some emails. That was nice to have. 
Our check out was smooth. And our bill was what we were quoted. 
The location is great, the pool area looked nice (didn't use)
If I didn't have to do laundry and the rooms were sound proofed from the outside noise (no inside hotel noise!), then we'd consider staying here again. But for what I needed, I was very disappointed in this hotel. Too bad it was our last experience in San Diego. All of our other hotels we perfect!",3,2,-1,1
"Nice property, poor service
I reported on Tuesday morning that the tub drain was very slow. I reported on Wednesday morning that the tub drain was very slow. When I left on Friday the tub drain was still very slow and had to stand ankle deep in water when taking a shower all week. The phone on desk had a very bad connection and you could hardly hear at times. On Thursday night at about midnight the desk phone just started ringing and I couldn't get it to stop for about mins. When I called the front desk they told me they hadn't transferred any calls to my room. About 1am it started ringing again for no reason and when I answered it was still this loud buzzing and i finally just disconnected it from the wall. I had to ask for new bars of soap whenI needed them. i reported that the lock on the door was sticking on Wednesday and it was still sticking on Friday.
The good is that the rooms are huge and the hotel is in a very nice location with great access to everything and we could walk everywhere. Lots of good places to eat except at the Weber Grill. They had poor service also.
Oh yeah, we had a conference in the lower level and there was absolutely no cell phone service and the wireless was very poor. Battery on my cell phone was almost dead by lunch everyday from searching for cell service and wifi access. Very poor place for meetings as there are big pillars which obstruct alot of view throughout the rooms. Even the small meeting room on the 6th floor had big pillars which obstructed view and the ability to interact.
The restarant is very expensive at the hotel unless you are an elite member and then you get the whole breakfast for $4.00",2,2,0,0
"An Englishman in Boston stays at the Back Bay
Really should be Good but they don't have that mark and in reallity i had been expecting excellent.
 It's daft little things that all add up, Noise the walls must be paper thin, twice i was woken at 04:00 by the alarm clock in the next room, The alarm clock ... you can't see the time in the dark without putting a light on..... The bedside lights no switch by the bedside you fumble with daft twiddly things up in the lightfitting ... And the lights, no switch near the bed to turn on or off so you have to get out of bed to turn on or off. No facility to make a hot drink in the room unless you pay for upgrade, OK there is complimentary coffee & water available just off reception up untill 09:00 but on vacation is this good enough? The water was never hot i could hold my finger in a cup of it for a good time, no where near enough for making tea. They do a turn down and fill the ice bucket, but only if you are upgraded ...WHY? do it for everyone if your going to do it. Nice enough but that's it, nothing stood out as exceptional.",3,3,0,0
"Functional Hotel, Luxurious Room for Stay in DC
Spent a couple of nights in the Capital Hilton over the weekend - the area is a little further from the White House and the National Mall than appears on the map, so do be warned (or prepared to take cabs, which I ended up doing). The hotel itself though was incredibly convenient, the room was really nice, room service was excellent and for a place to vege out, the price was great and the facilities really well done and the staff was very helpful. My compliments to the hotel!",4,4,0,0
"Cockroach in my room!!!
It is so gross. I took a photo and am afraid to walk on the carpet now. I called the front desk and got no response. This is a Starwood property? I also called Starwood and they said that they were not on the property and to dial ""0"" for help. I guess they don't really care about the guest's discomfort. UGH!!!",1,1,0,0
"Customer service
After a long trip from the U.K we were very grateful for the excellent customer service we received as we arrived at reception. A special thankyou to Richard who went out of his way to help us and advise us on local places to eat. We had a wonderful stay at your hotel and the staff were all very helpful. Thanks again.",5,5,0,0
"New Hotel hidden amongst the cafes
We walked past the small entrance to the hotel as it blended in with the other shops in the shopping strip. Like other reviewers we noticed a lot of construction going on - primarily businesses. The room was a good size with coffee making machine and microwave. There is a very small ""shop"" in the foyer mainly supplying food to heat up in the microwave, although no utensiles or crockery to use left in the room. The hotel was set amongst cafes they were mainly fast food venues, catering to the breakfast and lunch trade. For dinner options you needed to have a car, use metro or walk. It was about a 20 minute walk to Union Station where there were several eateries set in a foodhall format. One restaurant that we tried that was more up market was ""Thunder Grill"". Try to get there for their ""happy hour"" meals and drinks. Good portions and value for $4-$5 per serve. About another 10 minutes walk on from Union Station we found some great restaurants ,a very short distance from one another. One that we tried and can thoroughly recommend was Bistro Cacao, between 3rd Street and Massachusetts Ave. Great french food, reasonably priced - mains around $23-$25 but wine, we thought expensive - From $64+ a bottle (french). Next door was a German restaurant (not tried, but very well patronised), an Italian a few doors away on the same side of the street and a Japanese and Indian across the road.",4,4,0,0
"Be warned, don't stay here!
We overlooked a lot but things kept mounting up. Cock roaches on night stand and bathroom. Large black bugs in bathroom. Looked like bed bug residue on edges of box springs. The spread was put on the bed but the sheets were not pulled up and they actually covered my glasses case. The carpet was dark and filthy. 2 bath towels and 1 washcloth enough for 2 adults? Felt unsafe. Called at 11: PM by desk clerk to move car because it was on the line. Then received repeated hang up calls directly after. ( we had not given room information to anyone and had cell phones) Fire alarm set off at 12:30 PM but thank God it was a false alarm. Desk clerk said that people set them off all the time. Very dirty and very unconfortable. Coffee never made and no creamer, napkins, stirrers. Really bad, I'm still crawling.",1,1,0,0
"What's your benchmark
My family and I recently stayed at the Arizona Grand Resort. We chose the resort based upon reviews provided by Trip Advisor. We were very disappointed when shown our room as it was very dirty; the carpet was stained, the windows and food bar were filthy, and it smelled like mildew. After complaining, we switched to another room and still found the carpet dirty, the windows filthy with an extra bonus of bugs. The food at the restaurants and water park was ridiculously high and the golf course was in awful condition. We had to go back to the front desk, at least, ten times because our room key wouldn't work. To top it off, they tried to charge us a $45 dollar resort fee versus the $25 we were initially informed of. Our experience was very different from the majority of reviews we read. The favorable reviews must have come from resort employees or individuals happy at a Red Roof Inn. For those who prefer a Hampton Inn, this place may be a 2.5 star. For those truly looking for a quality resort, stay away from this place.",1,1,0,0
"Very nice experience
We had a bad experience at another Aloft, so I approached this one with trepidation. We were pleasantly surprised: very nice room, clean, comfortable bed, no problems whatsoever. I really appreciate that they take pets, which was the reason for trying this hotel brand. For those with dogs: there is grassy space bordering the parking lot. The young woman who checked us in was extremely efficient and pleasant. Parking was comped in with the room. Highly recommended.",5,4,-1,1
"It was just ok.
I really wanted to make the best out of this hotel and like it, but all in all it wasn't that great.
It is very old and outdated. The improvements that were made was done as cheaply as possible. The mattress was cheap and flimsy. Very similar to what you would find at one of those furniture rental places. The room anemities were near zero. No extra pillows, no inroom telephone, and no central air unit. There is a window unit ac and in room dorm style fridge. Cable TV is ok.
Carpet is dated outdoor turf style. Walls were painted over sheet rock where you could see the tape showing through. I have numerous bites from insects. I suspect bed bugs.
There is no elevator, and you have to nego 4 sets of stairs to get to the 2nd floor. Front staff were nice and do the best with what they have. Parking was good. The hotel location is at the edge of Thai town. It is kinda poor and run down. Attractions are roughly 5 miles away so you will need a car or taxi. The cafe downstairs and next door is good.
I would stick with a chain hotel next time. Santa Monica is clean and beautiful. Will probably stay there.",2,3,1,1
"A perfect stay!
Staying at the Donatello was an excellent experience! Having just been refurbished, the room was in perfect shape and the bed was extremely comfortable. The hotel staff was friendly and provided very attentive service. We highly recommend it to everyone.",5,5,0,0
"Nice boutique hotel.
The is a lovely boutique hotel with stylish public areas and well appointed rooms. The staff were all very friendly and helpful. I was celebrating my birthday and was greeted with champagne, a balloon and chocolate covered strawberries on arrival which was a nice touch.
There is free coffee, tea and soft drinks throughout the day and a wine/beer reception in the evening. 
Our room was fairly spacious and comfortable with modern decor. However our room could have been even better if the paintwork actually covered over the words written by the decorators and the cleaning was more thorough. I also found the towels to be quite old and worn with holes in them. 
This hotel has a great location just off Times Square but unfortunately this meant that we didn't get any sleep during our stay. Perhaps we were just unlucky to have a room at the front of the hotel.
Breakfast is not included in the price but there are many places to eat near by.
Overall I would recommend this hotel to others because of the location and the boutique style.",4,4,0,0
"Older Hotel, but Convenient
We stayed at the Omni downtown before an event at the State Capitol. The hotel seems to be older, but is still very nice and definitely was convenient for us. It seems like this hotel would also be very convenient for 6th street and such...
The parking garage was a bit difficult to manage with a larger car and parking was $18 per day... steep. 
The breakfast buffet was $15 (also steep), but included made-to-order omelets, breakfast pizzas, juices, coffee, etc.",4,4,0,0
"If you want to spend expensive money and stay in terrible hotel..choose it.
First, very expensive Valet
Then, the room was no prepared well... don't even have tissue
The shampoo was in a super tiny tube. 
even we asked the frontdesk for more, waited for all night, doesn't get anything.
It provided free wifi, yet it's slow and disconnected all the time
Plus, the room has an really strong and stinky smell.",1,1,0,0
"Location, Location, Location
Yeah, the location is great but the hotel itself is a bit tired and faded. Room was large and the bed comfortable but not everything worked well. Staff was helpful and fixed the problems but these should not have happened at all. You can not beat the location. Breakfast is so-so but the seating arrangements poor. There are not many seats and many are taken up by sociophobes who spread out and encamp with their lap tops and ""work"" thus depriving everyone else of a place to sit down and have their breakfast. We stayed on a highly discounted rate. Even at that rate I would think more than once of returning. I might and I might not.",3,4,1,1
"Horrible Management
The entire hotel is a non-smoking facility. Both days of our stay we came back to our room smelling like smoke. When we reported this to the front desk, they were very pleasant and told us they would remedy the problem. It happened the second day and we let front desk know again before leaving for dinner. When we returned at nearly 10pm, the problem had still not been fixed. When I called to speak with the manager, he told me the smoke was coming through the bathroom vents, that they did not have the capacity to find out who was smoking, but would charge them when they checked out and our only option was to move to another room, at 10pm. As the conversation proceeded and I insisted something else be done, the manager informed me nothing else could be done and proceeded to hang up on me. 
It's honestly too bad because the location is convenient, the rooms are nice, and the front desk staff is better than their management staff.",1,1,0,0
"Great Customer Service !!
I have stayed at this Marriott several times and I'm always amazed at the customer service from everyone. I will have to say that Spencer Beauford at the Front Desk always goes out of his way to welcome and cut up with me. It's nice to experience going beyond the customer service and getting to know you. Keep up the great work Spencer and Team Marriott. I will be back !!",5,5,0,0
"Good basic hotel
The rooms are definitely a great size but however are getting a little tired. The manager's reception is a nice touch at the end of the day but they could make the area downstairs from the bar feel a bit less like a dungeon. Service was generally good though and the omelette station at breakfast each morning was worth a visit.",3,4,1,1
"Great if you go there just to sleep
The hotel was built in 1914 and I am pretty sure that much of it hasn't been changed ever since. While this may add some charm to some, it definitely won't be seen as a desirable feature for most. The rooms show the normal wear and tear, which means a lot for a 98 years old hotel. The doors are hard to close completely and there are stains on the wall, but the sheets were clean. However, this is still a great hotel for one thing: it is extremely cheap for the location. Within a 15 minutes radius (by walk) you can get to most of the attractions of the area and still sleep comfortably in a decently clean room.",4,2,-2,2
"Quiet Weekend in the City for a New Yorker
Stayed at the Gild Hall last month and I was pleasantly surprised. I just moved from living in New York for 7 years so I am well aware that the financial district shuts down on the weekend but as a former New Yorker enjoyed the quiet streets and neat little finds for pubs and places to dine. It is also walking distance to Tribeca where you can find a little more night life. As for sleeping it was quiet and enjoyable. The staff was overly helpful in recommending places close by and gave us a room upgrade upon checking in (even having booked at a very discounted rate). If you are looking for the bright lights and touristy NYC don't stay here but if you want to enjoy a bit of New York off the beaten path then I highly recommend the Gild. Not to mention when the Monday rolled around the hotel was a buzz and you can't beat happy hour on Stone Street.",4,5,1,1
"Good stay at the Handlery
We stayed for a few nights in April 2012 at the end of our honeymoon, and had a reasonably good stay at the Handlery. The location is quite good in relation to shopping, cable cars, etc, so it was a good base. The room was quite spacious, but the bathroom was a little small and looked like it needed an update. We were quite surprised to have to pay for Wifi, as it was complimentary in most of the hotels we stayed in across the US.",3,4,1,1
"Great for your trip to SeaWorld/Aquatica
Our main reason for staying at this hotel was its proximity to SeaWorld. We had a party of 11 in 3 rooms. 5 adults and 6 kids. The rooms were purchased on Priceline, so I was satisfied with the cost. I paid 80 bucks per room for the weekend following July 4th. We checked into the hotel after spending the morning at Aquatica. We arrived around 2:45 PM and had no problems checking in before 3:00 PM. The staff at the front desk were accomodating and helpful. One family in our party needed two double beds, and not the queen bed provided. The staff was able to move them to another room but it did require an additional charge as an upgrade. My family needed an additional bed as well, but no more rooms were available with two double beds. The hotel staff quickly provided a roll-away bed which suited our needs.
After a long hot day at Aquatica, all we wanted was a nice, clean, and cool room to recuperate, and we found this in the room that was provided. We normally travel with our pillows from home and a can of Lysol to combat our mild mysophobia, so all that is generally expected is a reasonably policed room and no mystery stains on the sheets so all was good.
Arrangements were made to catch the shuttle from the hotel to SeaWorld the next day, and again, the front desk personnel were accomodating and helpful. Our party was large enough to fill the whole shuttle so we were able to reserve it for our use at our desired time. Not only was the complimentary shuttle convenient, it saved us from paying for parking again at the park. Our experience with the hotel shuttle was made completely awesome by our driver Jeff. Jeff was kind, humorous, and professional. He offered us useful information about SeaWorld and the attractions that we might enjoy. He picked us up from the park and dropped us off for lunch, then returned and took us back to SeaWorld. Jeff assisted us with our bags and strollers and had cold bottled water available for us. Top notch service.
We will stay again on our next visit to Seaworld/Aquatica.",4,2,-2,2
"Highly Recommend
I stayed here for a business trip for 3 days while attending a conference in Chicago. My company has a pretty strict budget for hotels, so in places like New York, London, Paris, etc., the options are usually quite limited.
I was therefore extraordinarily surprised to come here and learn that somehow this hotel fit in our budget, because it seems like it is worth far more than what we paid.
My stay was June 20-22, and I believe the hotel was just renovated after being converted from another hotel, so everything is literally brand new. More than that, the rooms and overall hotel has a great vibe and just a nice design. Free, very fast wifi as well, which is a nice touch as compared to basically every other hotel.
Even beyond that, the staff were super friendly and accommodating, especially since my flight was early and therefore I got in quite early to the hotel. 
All in all, this seems to me a no brainer of a place to stay.",5,4,-1,1
"good stay
sheraton was a good hotel to stay. Conveniently located in the downtown, easy access to restaurants and Baltimore Inner harbor and aquarium.
They provide you with complimentary bottled water.
Has a good workout area with complimentary ear phones. Treadmills and workout bikes have TV access.
The hotel has a very small Pool
The only thing that I did not like was that the noise insulation between the rooms was not great and i could listen to the conversation in the adjacent room.",4,4,0,0
"No Stars for this Hotel
We booked this hotel through an Allegiant Air package deal. I would not recommend this hotel to anyone! The staff was friendly, but not very helpful or knowledgable. They could not find our reservation. The elevator did not work. We were on the 6th floor, so had to climb very steep long flights of stairs. The room was tiny, and poorly decorated and painted. There was no shower head, just the pipe sticking out of the wall. The windows have spaces between the glass and the frame. It was noisy and cold. The wifi did not work well on the 6th floor. We did get moved to the 2nd floor for the 2nd and 3rd nights, but we had to wait 1 1/2 hours for the room to be cleaned. There are no phones in the rooms and we had no towels, so had to go downstairs to ask for towels. The towels were finally brought to us 2 1/2 hours later. The breakfast was very minimal. Valet parking was expensive and it took 45 minutes for the car to be brought to us. Very dissatisfied with this hotel!",1,2,1,1
"Run Down!!
The place is in sever need of repairs and the elevator seemed like it was going to just halt in place. The staff were great but the place was like a 2 or 1 on a 10 scale. First the rooms smelled like burnt rubber and when you cut the ac/heat on there was smells of burnt rubber and gas. In addition, the carpet has had water damage and so did the ceiling. I requested to get another room the night of my stay and was not satified and left. If you can handle this place; then you have no nose!!!!!!",1,1,0,0
"Awful
This hotel is not worth the savings, stay at a more expensive place and get your money's worth. We arrived at the hotel and we had to pay 20 dollars to park in their parking lot, I am told this is normal in big cities. The hotel booked on orbitz and payed in advance was 138 dollars for the night. We checked in and got to our room which was clean but run down, it was freezing in there. We looked at the thermostat and it said 80 degrees, it was clearly not that. We decided to go to dinner at the chinese restaurant in the hotel and we told the woman at the desk about the heat, she said the thermostat was backwards, so we went back to the room and turned all the way to the opposite side. We had dinner and went back to the room and it was still cold. We told the woman at the desk again and she offered us another room, but asked if our room was clean. We had unpacked, used the bathroom and changed my son's diaper,so we did not move. They made no attempt to check the heat at all. We went to breakfast at the chinese restaurant in the morning and encountered a very rude waitress and cold, greasy food that was not included, are you kidding me. We made two or three calls when we were there to the MBTA lost and found, a local call, no where did it say the phone was not free for local calls. When we went to check out we were told we owed $2.50 for phone calls. So $138 dollars for a run down, cold room with horrible service. Not impressed.",1,1,0,0
"Poor Service
I am a SPG Gold Member and Starwood vacation owner and have had good experiences with my vacation ownership and stays at Sheraton, WestIn and Four Points Hotels in the past, but this one left a lot to be desired.
Bell Hop ""not available"" to assist with luggage when i came out of taxi. I had wait for over 10 minutes and eventually gave up and had to struggle with luggage and two young kids in strollers (While others got assistance of bell hop).
SPG Gold and platinum members are supposed to have a speedy checking with separate line. I waited in the SPG Gold/Platinum line while other non members were attended to.
Rooms were not ready at 4:15PM when I arrived while others who checked in after me got their rooms. Check in time is 3:00PM!!
Concierge cold and seemed like they were uninterested in assisting me. I had to book shows and tours myself after not being assisted by the concierge.
I filled out a survey and asked to be contacted about my stay, nobody contacted me to date.
I called Starwood to tell them of my experience and was put on hold for 15 mins, after which the call was dropped. I gave them the benefit of the doubt and wanted to give feedback in private but they gave me no choice.
Overall, the hotel made me feel very unwelcome and I would not recommend to anyone.
This stay makes me I wish I never invested in their ownership program and I can safely say that I will not stay at any of their hotels again.
So much for preferential treatment. 
I feel hurt and offended by the service dished out to me as it seemed deliberate because of my ethnicity....................the worse part is that my family had to experience it.",1,1,0,0
"Know what to expect and you won't be disapointed
Decided to make last minute plans to take kids (7 and 10) to Macy's parade and tour the city. Most hotels in NY were booked or extraordinarily expensive for this time period. Heard about this hotel from a friend and read the reviews. We were a bit leery staying here with the kids but all in all it worked out and the reviews here are accurate. On the positive side it was nice to have two separate rooms, location was great, nice safe neighborhood, price and availability, microwave and fridge. On the down side, lack of amenities (no biggie for this trip), certainly could use updating, cleanliness (nothing major but didn't seem to get much maid service). A few other notes, room was always warm, probably due to pipes carrying hot water running through the bathroom (uninsulated, hot to the touch). Wouldn't recommend for toddlers who spend time on the floor, not child proof by any means (hot water pipe, old recepticles at floor level, no protection on windows).",3,3,0,0
"Didn't care for the 2"" Cockroach or the $64 ""upgrade""
Same story as with the ""kate t"" review. I was upgraded to a 1 bedroom suite which is what I booked online. It cost me another $64/night. Not feeling well about that, I had to kill a 2"" cockroach crawling on the wall. The front desk pretended to care and said they would have the manager call. I'm still waitng for the call.
Aside from that, the door staff and resturant staff we're very accomodating, friendly and helpful. Loved the view from the rooftop resturant but breakfast accross the street at The Nations Cafe was both better and less expensive.",2,1,-1,1
"EXCEPTIONAL
1. Beautiful, calm, well appointed lobby. It was wonderful to walk into an amazing space from the hustle and bustle of the Philadelphia streets. 2. check in was smooth, easy, pleasant and quick. 3. room was gorgeous! we stayed (my, husband and 2 kids ages 10 and 12) in a king suite with a sofa bed. staff was thoughtful enough to have the sofa bed turned down since we had a late check in. NICE! every detail in the room was lovely. 4. BEST BED we ever slept in - EVER! it was perfection. I had absolutely NO aches or pains / it was superb. 5. ordered room service: food was yummy and the staff was super pleasant. can't wait to go back!",5,5,0,0
"Beautiful, spacious, comfy!
Two old hotels renovated make one great hotel! The rooms are spacious, and beautifully furnished. In the heart of the bar area, it's a bit wild in the streets on weekend, but the rooms are quiet and the front door is secured. Valet parking only is pricey at $24.00 a day, but overall they attendants were very responsive and took good care of the car. 5 minute walk to the Colts Stadium. Only one elevator can be slow, so we often took the nicely carpeted stairs to get down to the first floor from our room on the top - 5th floor. Nice furnished living room/kitchen/dining room area with a large sofa bed/chaise lounge. Two comfy Queen beds and another TV. We like it cold and the AC worked well. Breakfast was decent and they even include a decent diner Monday-Thursday. No evidence of smokers here! Room 503 has a decent view out the front of the building toward the west.",5,4,-1,1
"Fantastic Hotel, Great Location
I really love the W Hotel. The rooms are modern and spacious for NYC. My friend and I were on the 54th floor which had an amazing view, the only small issue was the fact the room was super hot even after adjusting the temperature to 65, the room still felt like a sauna. I will say that the beds are heavenly, I actually thought about calling the hotel after I left and asking where they buy their mattresses. Also, because it was so windy outside the building of course is going to have some sway but it was actually making the door to the bathroom squeak. These small hiccups would not deter me from staying at the W again. The hotel is centrally located to everything you could ask for, the building decor is modern and serene. The living room bar is a great place to relax and have a drink. If you haven't stayed at the W before you must do so.",5,5,0,0
"NYC, small, of course, but oh so 2012!
Stayed here Aug 8, 2012, with my daughter for a quick getaway. Took in two shows on the same day. Anyway, outside of hotel is being renovated. Rooms was very ""cool"" and ""hip"". Window shades were something we never saw. They kept the room extra dark in the bright summer morning. Bed was extremely comfortable. Flat screen, wall decor, lighting were very 2012. My teenage daughter LOVED the room. i did, too. Best thing is we got there at 10am assuming we would check in and leave our bag until our room was ready at 4pm. To our total surprise it was already available at 10am. Unheard of. We practically fly up to the 18th floor to unpack. Staff was also very nice and always asked if we needed something as we passed one of them.",5,5,0,0
"Not recommended
I have spent nine days in this hotel end of September to beginning of October 2012 and I must say, this hotel managed it to be the worst hotel experience with regards to price/performance ration over the last 25 years. I am spending about two to three week per month in hotels and this place is a rob!
More in detail:
- the staff is to some extend helpful but mostly shows a lack of interest to the customer
- the room was so extremely small that I had to take out a chair into the hallway before I got my two pieces of standard size luggage into the room. The room was called ""Double Delux"" - when I was asking about the name they told me it was ""Double"" becasue the bed was double size, which is not true, max. 1.5 site and ""Deluxe"" - well, no explanation was given by the reception as she ""would not like to lie to me"" - quote! The room was the worst I have every seen, including hostels in central India and a little hotel in Vladivostok ten years ago 
- the window was that small that even during day electric light was required.
- on the wall in the bathroom there was mildew on the walls - an indication of that at the reception was regarded with no interest.
- as SF enjoyed during my stay very hot days the lack of AC was regrettably recognized 
- the breakfast is a joke and should not be called breakfast but rather ... I cannot find a word .... well ... nothing ?!
- the whole hotel smells very strong and disgusting - having asked the reception about that I have received just a shrug of the shoulders.
The worst was the price: because I had to decide late to go to SF all rooms in all descent hotels were booked (I usually stay at the Clift), so I ended up paying 225$ per night for this experience. While checking out I saw a couple ahead of me, paying 85$ per night. I know that prices are defined upon availability in the city, but I think this is completely exaggerated as any price above 50$ per night for such a place is a joke!
All in all, the worst experience so far after 25 years of extensive traveling and not recommendable under any circumstances!",1,1,0,0
"great to ok
Great location. Helpful staff. A lot of mistakes on checking in and problems with keys but staff tried there best to fix things on a busy weekend. 10 minute walk to Petco Park and gaslamp district. Has a bar on 40th floor says it is highest oceanside bar on all west coast. great views!",4,5,1,1
"I should have booked ALOFT next door.
Not a good hotel at all. I stayed here on business from August 21-24th. The lobby was nice and check in staff were friendly enough. I requested a room as high as possible, overlooking the airport. My room was at the other side of the hotel overlooking the highway with scaffolding outside my window. I like the room cool but the air in the room was extremely stale and could only get it to about 72 degrees. I turned the AC as low as it would go but 72 was it. I should have listened to the reviews before booking. The carpet in the halls were all lumpy. Not much work to have a carpet company come in and stretch it to fix it up. The walls had peeling wallpaper and holes near the vent. The TV in the bedroom didn't work...there was sound but no picture. No wireless in the rooms either. I had a client that stayed at ALOFT next door. Very nice hotel and great rooms. I will stay there next time.",2,2,0,0
"Nice Place to Stay
Everyone was prompt and courteous from the moment we pulled up outside. The baggage was taken care of while we checked in and the car was valet parked. Our room was clean and well equipped with all the necessities. The kids enjoyed the pool while we had drinks in the bar. The breakfast was fantastic. Even the buffet, and that's coming from someone who won't eat buffet breakfasts. Even after check out they let the kids spend the afternoon in the pool while we went out for lunch in Quincy Market. All gratuity is included which keeps things simple. The view from our room was nothing to write home about however the wharf is right outside the hotel and it's only a ten minute walk to all the sights. We would stay there again.",5,4,-1,1
"You can sleep here!
I stayed for 10 days in a room in the second floor. The location is not far from freeway driveway wich was an advantage for me.The hotel is obviously ageing, but the room appeared to be clean. Breakfast was simple but ok. Regular coffee was very weak, could be much stronger because they also offer caffeine free coffee.
Regarding the pool: Do not expect big sunny area around the pool. The pool is cooped up between the two wings of building and often in shade. There is not much space for sunbathing left. 
The stuff was very friendly and helpful. 
Resume: A hotel where you can go for shower and sleep without worrying about hygiene problems. For relaxing on the pool its defenetly not the right place.",3,3,0,0
"Centrally located for touristing in Philadelphia
On the spur of the moment, we decided on a weekend trip to Philly for our anniversary. We stayed at the Loews because of its central location and the amazing last-minute deal we got on a room. Everything was lovely, from the spacious room to the friendly service. Hotels really distinguish themselves by the small touches and everything here was wonderful - Lather bath products, a Keurig coffeemaker with a variety of K-cups, and a nice view of Center City.
The location is perfect for doing the regular touristy things around Philly. It's across the street from the Reading Terminal Market, a walkable distance (or short subway ride) from the historic area, a slightly longer walk (or affordable cab ride) from the museums, and right near quite a few good restaurants.
Also, do not miss the restaurant downstairs!",4,4,0,0
"Way too expensive for a cleaned-up Days Inn
I stayed at this property in 2004 for $139. It was well worth $139 a night for the location alone. I stayed there this week (March 2012) for $329. Yes, they had made improvements - new flat panel TVs, new beds and a new sink, but they have not done much else. I would have given this hotel a 1 star, but the Marriott service is good. The front desk and bell staff were of NYC caliber. They were helpful and curtious. However, the week I stayed, it was at least $100 over-priced and the value proposition was not there. If you can book for under $200, go for it. Otherwise, there are dozens of other properties for a muh better value.",2,4,2,2
"Excessive Parking Fees & Other Fees
We stayed at this hotel in August 2012. It is very nice with large rooms, very clean, comfortable beds, etc....No complaint regarding the accommodations or location in the downtown area. The major disappointment and surprise were all the excessive fees. PARKING FEE at the facility is $32.50 per day; a MANDATORY FACILITIES FEE of $15 per day to have your bed turned down, bottled water & access to the gym regardless if you refuse the water, refuse the gym offer and NOT have your bed turned down in the evening; a TRANSIENT OCCUPANCY FF TAX FEE of $1.58 per day, and a TOURISM MKTG ASSESS FEE of $.30 per day. All of this plus ADDITIONAL TAXES & FEES of $20.86 per day from Priceline.Com. Needless to say, although this is a nice hotel, there are other ""nice"" hotels in the downtown area that you may wish to consider. Unfortunately, when using Priceline.com, after you place your bid for a hotel you do not know in advance which hotel will be selected for your bid. Consequently you could be subjected to all these fees and not given the opportunity to back out of your bid. It makes one wonder what the value is by using Priceline.com. Happy Travels!!!",4,4,0,0
"Reliable, Comfortable Stay
I have stayed at the Extended Stay America Seattle-Northgate annually for the last 5 years on solo visits to a relative who lives a short distance away. I return to this hotel because it offers a reliable, safe and comfortable place to stay. This year signs indicated it had been refurbished and indeed the rooms looked very nice (see photo). The small kitchenette in the corner of the room just inside the room entrance and across from the bathroom is compact and equipped for one or two people. I was impressed that the kitchenette faucet had a PUR water filter attached to it. While the room reflected the recent renovation, the bathroom appeared to me to be about the same as before, and, in fact, the sink area appeared worn. But the room was more than adequate. The staff was friendly and efficient. My only complaint is the thin walls, which in the past I hadn't noticed but this time I couldn't help hearing the loud conversation of the person on the other side of one of my room's walls! But most hotels on my recent travels had this same problem--either noises from adjacent rooms or from guests walking down hallways. To add to what other viewers have said, yes, the Aurora area is one of strip malls and some seedy type places, but I didn't find that to be the case in the immediate Extended Stay neighborhood. Of course, you need a car, but I highly recommend a short walk (or drive) around the corner from Extended Stay to Ivar's Seafood (the fast-food offshoot of the famous historic Ivar's waterfront restaurant ) for delicious fish at affordable prices! Also in the accompanying photo with the view looking northeast, I have to admit that only after staying this time in a 2nd floor room did I realize there was the transport company on the other side of the trees. Read all the reviews and make your decision, but I believe that Extended Stay-Northgate is a great value!",4,5,1,1
"Convenient!
This is a basic older motel but i found it to be clean and well kept. Like some other reviewers pointed out, it is a little noisy but being just over a mile to LAX, this what you are going to get! I would recommend .",4,4,0,0
"Modern, spacious, interesting, and friendly. Love it!
This is a great place to stay. It has a modern atmosphere. The rooms are spacious and comfortable, with an interesting layout that includes a seating area. The bed was comfortable; certainly a critical point for any hotel. On the tech front it offers a swivel mount flat screen TV with easily accessible ports, an iPod/iPhone dock alarm clock, and free in-room wifi. The front desk staff was pleasant, and helped us several times during our stay. (Thanks, Jenna!) We will certainly be back next time we're in the area!",5,5,0,0
"Not impressed
The hotel has admittedly a good location downtown, but there are many things that counts against a top grade. Rooms are smallish, but well kept. Beware, though, that if you get a room on the bottom floors, outsiders can look right in to some rooms, and it doesn't look safe, either.
The leopard print bathrobes are decidedly distasteful and made of a synthetic material I wouldn't have near my body.
Breakfast is ok, but not overwhelming, and having yoghurt with 10% fat (!) as the only option is so very wrong.
I'll choose another place next time - there are so many good hotels in Seattle that there is no reason to stay here again.",3,3,0,0
"Great Room, Quiet, Amazing Towels and L'Occitane Products
The towels were amazingly soft. Room had been re-done recently, so very fresh and clean. Quiet. Could not hear CA Street. Front desk and bell staff very accommodating. Did not have time to use the spa.",4,4,0,0
"dingy, horrible service & thieving housekeepers
1. front desk phone rang for 15 full minutes (literally) before someone picked up. it was late...but only 12am...that's ridiculous. in general...everyone was rude in this place.
2. room and bed felt really gross, AC barely cooled the room and it was only 70º outside. i'd hate to see what
3. housekeeper stole a brand new expensive hair gel
this place is TERRIBLE.",1,1,0,0
"Unfriendly
I found this hotel to be quite unfriendly both in staff and services. The restaurant was only open for limited hours and although it advertised Starbuck coffees were available - it was only when the restaurant was open. There is no phone number available for the restaurant and the staff could not give me any way of contacting it when I discovered some of my order was missing. Overall I would not recommend the hotel for anyone who needs to ask for guidance.",3,2,-1,1
"Clean Rooms, Poor Location
Rooms were very clean and beds comfortable. I think it was abit overpriced for the quality. I really resented that when renting a room they charge an additional $17.00 to park your car in the motel parking lot I found it very tacky in my opinion. Staff was helpful and pleasant. I don't know that I would stay there again there are plenty of less expensive comparable motels in Seattle.",3,3,0,0
"3 nights
I stayed in the Marrakech for a few nights in March in order to sit an exam as I am not from the US. 
When I booked the Marrakech I did not realise the lengths the hotel would go to in order to recreate an authentic third world experience. 
I was staying in a double queen room with a friend. Upon entering the room we immediately started fighting as to which bed we got-the one with the flat mattress or the one with the stained pillows. After much fighting I was eventually triumphant and received the bed with the flat mattress. After my second night in this bed I actually complained to the person at the reception as a spring in the mattress came through and pierced me in the leg. I was told vaguely that someone would do something about it and everything would be sorted by the time I returned. As it happens I did not return until late as I was at a show. Upon entering the room, mon dieu quelle surprise nothing was done. Again I said it to reception and this time I was told nothing could be done about the mattress as it was so late. that night I tried not to turn in the bed for fear that a spring would come loose and pierce me again.
The en suite was small but I am not one looking for massive space, just a clean one. As I was on holiday, so it seems in this hotel was hygiene. The en suite window faced out to another window of the building beside us. The towels were never replaced and each day we had to ask for new towels or just clean ones. The toilet was not cleaned at all when we arrived and the shower had 2 settings-freezing and third degree burns. 
Never one to be the pessimist I bravely soldiered on and spent as little time in this over rated mess. I have stayed in hotels all around the world as part of business and leisure and I can honestly say barring an unpleasant room in a St Petersburg hostel, this was by far the worst place I have ever stayed. The thing that really bugged me was the fact that hotel prices were being charged for what is basically a hostel.",1,1,0,0
"Wonderful stay, friendly staff
We enjoyed a night's stay at this lovely Marriott in Charlotte. The staff was very friendly, the breakfast buffet was delicious, the room was clean, and the pool was so refreshing! They have a wonderful area outside by the outside pool with a deck and outdoor bar and fire pit. There also is a ""beach"" volleyball court outside the pool area where it was fun to watch the kids play. We were on the 18th floor with a great view over the area. My only negative response is that the room was quite small and the bathroom also.",5,4,-1,1
"Convenient vs Heavy Airplane Traffic
I flew in for a conference being held at the hotel. The hotel provided a free shuttle that picked me up outside of the terminal and took me directly to the Hilton LAX. This could not of been easier or more convenient in any possible way....and it was FREE.
I was early to check in,by about 2 hours, but this did not cause any problems. The up-graded room I had requested on line was given to me upon check-in. I was in my room by 12 noon and anxious to check out the hotel.
My room was on the 10th floor with a nice view of the pool. The King size bed was super comfy and the feather pillows were heavenly......then I was shaken to my senses by the first jet taking off from the airport directly across the street! Upon a closer look I could look over the pool directly onto the Tarmac where jet rumbled in and up - day and night.
I lunched at the hotel restaurant. Service was pleasant and courteous. Food was fresh and tasty, price was above average for soup and sandwich combo.
After lunch I changed into my swim suit for a relaxing afternoon poolside.
The pool is on the 3rd floor of the hotel. It is of average size and could use some refurbishing. But, it provided a lounge chair where I could enjoy the SoCal sunshine and a means to cool off as needed. There are 4 jacuzzi/ whirlpools adjacent to the pool. All of this could have been very
relaxing if it weren't for the steady stream of jets coming and going.
Overall, this hotel provided convenience and comfort for my conference. Staff were friendly and helpful. Food was adequate. Amenities were nice. Just realize the proximity to LAX is CLOSE and this will not be a ""Zen "" or tranquil stay.",3,3,0,0
"Ask and you might receive
Though the Wit thinks of itself as a hip 4 star hotel, my experience is that it may have the hip but not the true 4 star experience it touts. My simple expectation in a hotel is that the service should be seamless. If you offer housekeeping, conceriege and food services then do it! I would expect housekeeping to have the rooms cleaned before 3:30 in the afternoon. Twice during my stay I arrived back to my room to relax at 3:30 and the room was not cleaned. After the first time I called and asked if that was standard. They assured me it was not and yet it happened again. So I had to call yet again and I had to leave the room after it was empty all day. Not convienent. One evening we called down and requested a tour to be booked through the concierge for the next day. We were told the vouchers would be waiting for us first thing in the morning. When we stopped at the desk to pick them up and no one knew anything about our request, it had not been done. Finally, if you offer a room service menu it should be available. I called from the spa to place a room service order to be delivered to my room at the end of my treatment since it would be late by then I was told that the menu was no longer available since they were changing it ""tomorrow"" . Each incident individually could have been acceptable but overall I have found that nothing at this hotel is easy and it all added up to a frustrating stay. Another thing I thought was odd for a ""4 star"" hotel is the lack of bathrobes in the rooms. The spa ladies were wonderful and friendly and were the highlight of my visit.",3,2,-1,1
"very disappoining
We have stayed at this hotel several times. It used to be a great place to stay. The price was reasonable; however, definitely not worth it. When we arrived, we noticed that the linens were not clean. There was mascara on one of the pillowcases. There was a hair in the coffeepot in the bedroom. The ice bucket had been filled, yet, one of the glasses on the tray had lip marks on it. No impressed at all!!!!!!!!",2,5,3,3
"Needs a smoking policy, badly! It's a great resort other than that.
Sat on the patio for dinner at a no smoking table only to have three guys sit at the next table who all lit up. All of their smoke drifted across our table. When I complained, the waitress said it was okay for them to smoke there, just not at a table that was marked ""no smoking"" like ours. When we returned to the room, we decided to sit on the patio at our room to enjoy the night weather since it was finally a cool evening. Ten minutes later the guy next door comes out and list up a stinky cigar. When I called the front desk, they said it was okay to smoke on your patio, as long as you shut the door. Heeeelllooooo.........who cares about his room! Ours filled with his stench and bothered us for hours! I stay at Marriots every week and never experienced this before. What's really sad is that this is a really fabulous resort hotel, but the have to get a new smoking policy!",1,2,1,1
"Bed bugs
Very filthy, we discovered BED BUGS in the morning,we notified the front desk, they did not care and tthey we're definitely aware of their infestation. We did not receive an apology or any sort of compensation . We will definitely not stay at an Econo lodge again.",1,1,0,0
"Fantastic Stay
Tremendous hotel experience. Was there for a single night of business and needed a room, as well as 2-day conference room. They set our team up great. Attentive to details. Awesome rooms (was in a suite). Great dinner recommendations. The car service works fantastically. In a great spot. The gym is a little small -- I'd suggest getting some better cardio stuff (how about a non-recumbent) bike? I'd like to call out ""Trevor"" from the front desk/concierge staff as AWESOME. He made life very easy for us. I wouldn't stay anywhere else. Ate three meals at the Monarch and the food was excellent, fresh and varied.",5,5,0,0
"Great Choice
I stayed at this hotel for three nights while in Denver for a concert at Dick's Sporting Goods Park. I was very happy with my choice for many reasons. The airport shuttle the hotel provides is great and it arrived and departed mostly on time. Our room was pretty spacious and while the double beds are a bit small for two people, they were comfortable. The air conditioning worked well and the bathroom was modern and clean. I asked for a fridge upon arrival and was brought one shortly after settling into the room. The Starbucks in the lobby was good for a cup of coffee in the morning, as we did not eat breakfast at the hotel restaurant. There is a small plaza within walking distance of the hotel (on 29th avenue, I believe) that had a couple of restaurants with good food options. There were always taxis available in the parking lot and we had no difficulty getting into downtown Denver or Dick's. Our room rate was a little over $100/night, which was a great value for the modern rooms and many amenities that the hotel offers.",4,4,0,0
"Double check your room confirmation.
After staying April 18-20th in the two rooms reserved under my confirmation number, my credit card was billed $145.77 for a ""no show"" charge five days after I left. I had clearly stated a total of two rooms were what I needed at least three times when I made the reservation. The phone reservation staff and the desk clerk apparently don't have very good listening skills. My call to the night supervisor was less than satisfactory. I tried to read him the confirmation email which stated two rooms.and the total for each. Be careful when you call to reserve rooms at Double Tree Campbell Center or you'll spend 6 weeks in dispute resolution with your credit card company trying to fix their incompetence.",3,1,-2,2
"Recent Stay
I recently stayed at the Intercontinental Harbor Court. It was one of the most pleasant experiences I have encountered. The staff was kind, courteous and very responsive. I did not have a blow-dryer in my room, I contacted the front desk and within 10 minutes a hairdryer was delivered. On my second night I was on the prowl for something sweet, much to my dismay there were no vending machines, while I was walking around the floor in search of a vending machine I encountered a staff member who went above and beyond to get me a candy bar at 9:30 at night! Wonderful experience, topnotch hotel!",5,5,0,0
"A Great Place to Stay in the Phoenix Area!
We traded our timeshare for a week here and it was almost fabulous.
We usually trade for a one bedroom, but they only had a studio, so that's why it was almost fabulous. The studio was clean and everywhere in the complex, the furnishings look new. 
Our room overlooked the 'Italian piazza' area of the complex; lights strung over the shuffleboard/beanbag throw/fire pit/relaxation area. It was very picturesque.
We used the cardio room; they also had a strength training room as well. 
Five pools and at least 1 hot tub; fire pits and incredible landscaping.
We thought we'd like to be by a pool, but we just loved the quiet of not being by any of the pools. 
The location (when you look at a map) seems to be out in the middle of nowhere, but you're just a 5 minute drive from most of Scottsdale; just off Tatum, which is one of the main drags. 
Everything you could need is a very short drive away.
Can't wait to stay here again!",5,5,0,0
"MGM Detroit
Friendly efficient hotel and valet staff. Visible security. On a recent visit a slot ticket was stolen from my husband. Security responded quickly, reviewed surveillance films. Gaming supervisor reimbursed my husband for his loss. Impressive communication and reaction time from the floor staff.",5,5,0,0
"Friendly staff, nice lobby, but a few deficiencies pull down my rating
The hotel was fairly well situated though hard for my GPS to find, as there is a turnoff into a tiny lane off W Trade. Maintenance and staff seemed very good. However, this is not a low-end hotel, so my expectation is that everything should be quite good, although not necessarily luxurious. Top on my list of deficiencies was that our bathroom was not equipped with a fan, with the resultant humidity and other problems. Temperature was hard to keep in a comfortable range, with fluctuations between chilly and stuffy. The turnaround in front of the hotel was narrow and always blocked, so check-in in the rain was unpleasant as everything and everyone got soaked. The problem was made worse in that a livery car was always permitted to stand there, occupying half the width. Another car or two in front of the hotel, and there was no passing or using the cover to unload. The (paid) garage had a narrow passage on entry / exit. When you parked and walked back to the hotel, in most cases you had to pass from one covered garage area to another, with just enough exposure that the rain got you again. This may sound picky, but clearly the guest experience had not been carefully thought through. Breakfast was expensive and nothing special. The pool was small but nice and refreshing. So, I'd say it was just OK, despite a very friendly staff.",3,3,0,0
"Great place for the price
This place is a very nice place considering the cheaper price. If your looking for a decent place to stay without breaking your bank, this is your place. It is centrally located to walking distance of union square and Fishermans Wharf (30 min walk down Van Ness). It's right next door to Mel's Diner which I believe is 24 hrs and right across the street from Tommy's Joynt (best pastrami sandwich anywhere). My wife and I sightsee during the whole day, only use the hotel to sleep, this was perfect! Room is basic but very clean and safe.",4,3,-1,1
"Don't pay extra for the lake view
The hotel was ok - clean, good facilities - but just needed some money spent on it to make it nice. Certainly the position is perfect for center of town although I did find that the windows provided little protection from noise on the streets below at 4am even though I was on the 22nd floor.
I paid extra for a lake view. Don't bother. I could see the lake but only a small glimpse through two buildings.
The doorman was somewhat surely with me when I didn't give him a tip for pulling my very small suitcase which had wheels the 10 yards to reception. He kept it up all weekend.
Great scrambled eggs for breakfast.
The hotel chauffeur driver who drove me back to the airport was a lovely man - I could have talked to him for hours.
Great advice from the concierge on where to go in the few hours that I had free.",3,3,0,0
"Quick Stop before on to Mexico
Quick Stop in LAX overnight before leaving to Mexico early in the morning.
Good and convenient location and better then alot of hotels near the airport.",4,3,-1,1
"surprised by quality
Tight near La tourist sites so convenient and faiely quiet. Quality service at front dest but didn't inform ous of isolated room renovation and how to avoid trying to bring luggage through construction area. Free breakfast butminimal choices and not enough chairs and tables for early seating. Allowed us park all day in garage while site seeing.",4,3,-1,1
"Bed Bugs
My friend and I both have red bites on our feet, which happened after the first night. I researched and...BED BUGS! I thought they were mosquito bites at first so I didn't say anything, but they did not swell like mosquito bites do on me, which is why I researched. I'm not surprised because the carpet is gross. We also had ants on the microwave and TV stands.",2,1,-1,1
"Just don't stay overnight!
All the reviews on this site are accurate. Our kids enjoyed the waterpark very much, there are some safety issues but it looked like they were being worked on when we were there. The rooms are out-of-date, unclean, and just plain shabby looking. Several times we had to have our key replaced because the locks are crappy. The one available outlet in the room was in the bathroom, and it was faulty. We spent the whole weekend, and our room was never serviced. We called downstairs to ask for a foldup bed, but were told that because of a FIRE CODE we couldn't have one. Even though there was plenty of space for it, and the brochure indicated we could ask for one at any time. Didn't have any issues with bedbugs, as some have reported. There were supposed to be special activities for children in the lobby (such as kiddy karaoke, simon says, and story time), but when we arrived at the scheduled times there was NO ONE conducting the activities. The employees at this hotel have a don't-care attitude, and it's just unfortunate for a place that has so much potential.",2,1,-1,1
"Clean rooms, nice employees, would recommend
We stayed here for 5 nights. It was close to the airport, shopping and downtown Phoenix. The rooms were nice, a little small but overall we were happy. We would recommend this hotel to our friends.",4,4,0,0
"love this place!
Although the Warwick lacks some of the amenities of the large bland hotel chains, it more than makes up for that lack with its charming ambiance. The rooms are stately and spacious, well-appointed and comfortable. The building has the elegant character of earlier times. To be cliche, it feels like home away from home. The location can't be beat. I've stayed at other hotels in the area, but once I tried the Warwick I never looked back.",5,5,0,0
"DO NOT STAY HERE!!!!
i recently stayed at this hotel and while yes the people were very nice at the front desk and the room was ok this is not a place you want to stay especially if you have children. We were to stay 3 nights and left a night early we felt so unsafe. no one tells you Graceland is in the ""Getto"" of Memphis my advice would be to stay closer to beale street in the heart of memphis do not stay anywhere near Graceland!!!!! we read the previous reviews and thought it would be good but we were decieved this is not a place you wanna be. Definatly visit Graceland but don't stay anywhere near it. There are two big gangs that are very close by and target tourists so im warning you from experiance to stay elsewhere. i wish someone had warned us because we didn't want to go outside once it was dark it was that scary. We were also warned people could knock on our doors so to be careful and look for photo id yep not what we expected!! so please take my advice and find a better place.",1,1,0,0
"Nothing like we expected
Although the location was perfect in Union Sauare, the room was small and shabby, with frayed carpeting at the threshold. It was nothing as advertised on the Internet. The staff were quite nice, but other than that, and the morning breafast, I would never recommend this to anyone. The TV was circa 1990, with only minimal reception and the table, which was the only place we could put our suitcase to unpack, was so rickety, it almost collapsed when we set our luggage on it. The alternative was the white-clothed bed, which seemed inappropriate. We canceled the last night's visit and made reservations at another nearby Union Square Hotel, which for nearly the same money, was fabulous!",2,2,0,0
"Wouldn't recommend to an enemy!!
Traveled to Houston with my husband for a business class, the price was low so we reserved a room for 4 nights. BIG MISTAKE! The manager was friendly and helpful, the room on the other hand left a lot to be desired. The door to the room didn't shut all the way, there were roaches on the walls and floor, ants were all over the place, the t.v. only got a few stations but the static made it hard to watch, there was a man that kept coming up to us asking for drugs, I could go on and on. To be completely honest, the price may be low, but it is not worth it. Please find another place to stay, don't even stop for directions. Of the various hotels I've been to with my family, this is the worst one I've ever had the misfortune of visiting, and the first that I've written about. For your safety and health, I totally recommend staying at another hotel.",1,1,0,0
"Great Location Very Small Rooms
Recently stayed at the Inn of Chicago with another couple. Went to Chicago for a fun weekend to shop and see a show. The Inn of Chicago is in a excellent location and only a very short walk to the Magnificant Mile.We used the subway the whole weekend and it was also not to far from the hotel and made travelling easier. The Inn itself is very old and in need of renovations. the rooms were very small and I was glad we didn't spend allot of time in there. The bathroom was also small and had no counter for putting your stuff on. The floor was old tile and looked dirty and stained. The tub was small.The bed was very comfortable. The window was very small and we literaly had no view at all. They have a roof top terrace on the 22nd floor and it was nice to sit on and look at the view. I guess to sum it up you get what you pay for. It was the cheapest hotel we could find and we got it on hotwire.Would I stay there again?? Maybe for the location but would have paid a little bit more for a nicer hotel.So if you are not going to be spending much time in your room and don't care about the room being very small then given this hotel a try.",3,3,0,0
"Awesome service!
I travel quite a bit for business but this is my first stay at an Omni Hotel! Well after this I want to stay at one all the time! I had a pretty long day and I called for room service. Those of us that travel know you normally get few comments from the other end. Well April took my call and truly made my day and business trip amazing and memorable! Not only did she recognize I had a long day and ensured my order was delivered on time and perfect but she called me about two hours later to make sure that ,""I ended my day with a smile""! 
All I can say as I can't believe amazing service like that still exists! I am still smiling! Thank you April and thank you Omni Chicago for the positive experience!!!
Dawn",5,5,0,0
"Excellent hotel for a short city break
We stayed at Staybridge in late April 2012 and it was ideal for our NewYork visit. Whilst being a budget hotel rather than a posh one,it ticked all the boxes so far as we were concerned. The room was a goodsize for New York with a very big bed and included a kitchen area with microwave, hob, sink fridge freezer and a good range of pans, dishes etc. We did n't do any cooking and judging by the condition of the pans no one does, but it was nice to have facilities to make drinksand prepare packed lunches etc. Public rooms were limited, but adequate. The self serve breakfast was better than we expected and included hot dishes well cooked. The breakfast room could get rather crowded at times. We were particularly impressed with theevening ""happy hour"" with snacks and drinks on offer on a self serve unlimited basis. A special word for the staff who were very welcoming and friendly without exception. It was nice to have the use of a computer in the business area to check in to our return flights cand print boarding passes.
Staybridge is conveniently located on the SW edge of Midtown Manhattan and a 5 minute walk will get you to Times Square. A twenty minute walk will get you virtually anywhere in Midtown Manhattan eg southern edge of Central Park or Grand Central Station. The Hotel is opposite the Port Authority Bus Terminal from where runs the Airporter express bus to the airports - could n't be better",5,4,-1,1
"Great location, but needs some updating.
We stayed here for one night in July with our 3 year old. We were vacationing in MA, but before we headed to the beach, we wanted a night in Boston. The location is great. The Arlington T stop is right down the street. 
The hotel had an impressive lobby. One issue, right in front of the check in desk someone had spilled juice on the marble tiled floor - Slippery! While waiting in line we watched hotel staff walk through it or around it. We also watched other guests almost slip in it. We told the woman at the front desk who was checking us in, and her response is oh, I can't see it because the desk is too high and then she proceeded to ignore it. It wasn't until I said something a 3rd time about someone falling did she reluctantly ask someone else to call to have it wiped up. This is a higher end hotel and I thought that was the front desk's reaction was in bad taste and showed a lack of customer service. 
Like the other reviewers, we thought the hotel was showing it's age, but was still well-maintained. The rooms are small, but that's what you get in Boston. I found the rooms to be clean. The beds were comfortable. The hotel let us do a later check-out which we appreciated. 
Overall, I would go back.",3,3,0,0
"Good value; great location for tourist
Spent four nights at Milford this week. I was in NYC as a tourist, which is rare for me. Have made > 150 trips to NY in last 30 years, and spent less and much more for rooms. 
This hotel is very popular with foreign traveler tour groups, so make sure you are not checking in when a group is hitting. They are in a renovation mode, and the lobby is not anyplace to hang out, which I never hang out in a lobby, anyway. 
Elevator system is great. Smart elevators. I never waiting longer than 15 seconds for an elevator. 
My room was clean and compact. No extra space; much like an efficient, contemporary European hotel room.
For tourism, you are in the heart of everything Manhattan. Romantic, it ain't. But, for location, it is super.",4,4,0,0
"housekeeping staff steals
I spent two nights at there and had the worst service I ever had. The free internet is all the time not working and the front desk can do little help. I left one of my favorite skirt in the room when I check out. When I went back to find it, the housekeeping staff was already cleaning. She said she didn't see it, but she must stole it, because I remembered very well which corner my skirt will be. And again the front desk did little help with that.",1,1,0,0
"Good stay for the price we paid
We booked this through Priceline (bid $81/night) and for the price, I would say we got quite a deal. The lobby and restaurants are very nice. We ate breakfast everyday in the hotel and the service was great. 
Our room was located in the older part of the hotel. While the room was clean, the AC could barely keep the room cool at full blast all day (granted it was 96 degrees outside). The bathrooms need some updating but were sufficient for us. I'm 5'3"" and it would probably have been too low of a shower head for someone that is 5'6"" or taller. 
Our housekeeper did an ok job but kept shorting us towels (like one washcloth for two people) and never brought more than 1 bar of soap for three nights. Good thing I had some in my suitcase.
The location was perfect (1 minute walk to the Metro) and their bar in the lobby was a nice place to unwind. I would stay here again but only for the $81/night. If I paid the full list price, I would have been irate with what we got.",3,3,0,0
"Dot B
Not too keen on location, but very nice hotel. Hotel staff from manager to shuttle driver was outstanding. Only wish shuttle ran later in the night to avoid taxi fare from Riverwalk.",4,5,1,1
"Not bad, but could have been a little better
The Queen Anne Hotel had a very old-timey victorian feel to it. The room itself was nice and so was the entry room, but the interior seems to be in need of a rennovation. There were holes in the wall in a couple spots in my room, the carpet looked old, and the worst part was that there was mold in the corners of the shower. It was black and it made me feel really uncomfortable. Luckily I only needed to use their shower once. The stairway is nice looking, and the breakfast was light but just what i needed. My mother in law paid about $400 for 2 rooms which I think was not worth it. I'd try a different place if you are looking for luxury at a good price.",3,2,-1,1
"Nice place to stay in SF
Lombard Motor Inn is a very nice and comfortable place in San Francisco. We stayed there for a couple of nights and everything was great. They don't have breakfast but you can find bakeries and restaurants around the property with good prices. Location is good, it's right on the intersection with Van Ness, easy to commute and in a walking distance to Fisherman's Wharf, Fort Manson and Lombard St. gardens. Front desk guys were always friendly and helpful and they have free parking. I'd definitely stay at Lombard Motor Inn next time I go to SF, it's a great deal.",4,4,0,0
"Great location..
I stayed here in room 2437 this past Sunday on a personal mission for me time! I booked this online, with the intention of pampering myself in 4* goodness. I was a bit let down, as the hotel overall seemed really tired, and not really more than a 3* property at best. Parking was outrageous as were the many extras not included in the standard room rate. 
On arrival - my check in was excellent, and the front desk was fast, efficient and friendly giving sound advise on parking and the hotel history. It was interesting trivia to find that this was the first Westin...ever. The corporate office used to be located directly across the street from the hotel. Who knew! 
The room was basic with two beds, flat screen tv, coffee/tea, complementary water, work station and standard bathroom amenities. Of course there was the heavenly bedding and double shower heads in the bathroom. Definitely a plus. 
The hotel is located very centrally to all the tourist attractions - walkable to shopping, restaurants, attractions and the waterfront. I parked my car and walked to dinner after checking in. Great location.
I did have some issues with the room. I found that the bathroom was very dirty with hair all over from the previous guest. I can understand this in some hotels, but I do expect a bit more from Starwood. Minibar, I opened the door to the minibar, the top tray with all the high end bevvies was NOT secure and spilled all over the floors. Apparently I was instantly charged - for most of the items that fell. I did bring this to the attention of the hotel desk staff, and it was adjusted with no question. 
There is a clear lack of electrical outlets. In this day and age, it is a given that a guest will need added outlets - I do understand that this is an old hotel. I was working in bed, and had to move a few things around and unplug the clock to get to an open outlet near the bed. I moved the mattress and found an open outlet - I tried plugging in my adapter and sparks shot out everywhere! Added to that, the outlet burned a big chunk of metal off of my prongs on the adaptor. A bit surprised, I looked for other options, but this left me with a big sense of insecurity! After I removed my plug I could see there was some painters tape above the outlet with some writing. Looked like the problem was identified 4/12 - april...it's now october. It wasn't easy to see this tape without moving the mattress and headboard around - it's not like there was a big warning. I am just a bit surprised that this room was even for rent. Wiring is a big deal, especially in an older hotel. I did bring it to the attention of the front desk in the morning to ensure it was looked after. The desk credited me 1,000 spg point, which I don't collect. So the thought was nice, but it would be good if the hotel just fixed the problem. 
Anyways - overall it was acceptable, I think I would have been just as happy in a three star for half the cost. The idea of a pamper night was good in theory, and the hotel, in theory provided me with luxury accommodation. 
Would I recommend? Yes, but I would only pay around $100 a night, not near the $200 mark they were asking for online, there are better boutique hotels, or if you have a car, drive to Bellevue. But if you have to stay downtown, this is a great locations.",3,3,0,0
"Comfortable boutique hotel in Time Square
This hotel is located a block from Time Square. I arrived from JFK and took the Airporter shuttle bus ($16) which dropped me off on Port Authority terminal. Walking to the hotel took approximately 10 minutes which 2 large suitcases. The area seemed very safe even at night due to the large police presence and tourists within the area.
I was given a room on the 4th floor overlooking 44th St. The room was very comfortable and clean. I was surprised the bath room was so big. The mattress was very comfortable with duvet covers. Wifi was available free of charge. Service was good with efficient staff that handled large amount of visitors within short period of time.
The only grip I had with the hotel was the amount of street noise that bothered me throughout the night. Due to the area's location, there will be more noise from pedestrians noise late at night.",4,4,0,0
"excellent
What a friendly staff, room was very clean and spacious,close to what we wanted to see,would come back again,recommend staying here.",5,5,0,0
"Top Notch Customer Service
This is a very comfortable, pleasantly decorated hotel in a great neighborhood. However, what is truly outstanding at the Affinia Dumont is the excellent staff. They maintain the highest standard of customer service and care.
I stayed there last summer, just before my trip overseas. After it was too late to turn back, I discovered to my horror that I had left behind a significantly large quantity of cash. I checked with the Affinity Dumont, and I was amazed and relieved to find out that it had been found and returned by housekeeping and was secure in the hotel safe. 
I spoke with the general manager Alex Spektor, who assured me he would to do everything in his power to get this money returned to me. Alex was wonderfully reassuring, helpful and professional, and in a very short time the money was wired to my account. Alex Spektor and his staff were so kind, and truly a lifesaver for me. 
Traveling with a large quantity of cash is not a good idea, I now know (especially if you can't afford to lose it). However, I am so grateful that, thanks to Alex Spektor and his team, I can reach this conclusion minus the financial disaster that was avoided because of their help. 
Thanks to their high standard of excellence, and efforts made in solving this problem for me, I was able to continue with my trip with peace of mind, and I am so grateful to them.",5,5,0,0
"Great location but....
Wellington Hotel is 2 blocks from Central Park which was a perfect location for us since we liked to take a walk in the park each morning to start our day. The hotel is in dire need of updating. The rooms were clean but pretty worn and run down. The elevators were incredibly slow and we would have taken the stairs more often if we would not have been concerned with our safety as the steps are very steep and stairwells were dimly lit. We had hoped that the hotel would offer some insight on the subway and local attractions but they brushed our questions off and just pointed us to a shelf of brochures in the lobby. We had already read all this info on the internet prior to our trip, we wanted some insight and suggestions from the locals/employees. Will definitely look for a different hotel on our next trip to NYC.",3,3,0,0
"Won't stay there again
We got this hotel through priceline which we often use. However, we were not pleased. The first night (next day), no one came to clean the room. The next day, someone came in and took the towels but did not leave any and never cleaned the room. I called front desk and they brought up only 2 towels. The refrigerator did not work. I called the front desk. They said they would send someone. It was obvious someone ""worked"" on it but it still did not work.
Just won't stay there again.",2,1,-1,1
"Congress Plazza Hotel
We had a fine room with a magnificent view on Lake Michigan.
The room was fine and the beds were good.
Just one disadvantage, you have to pay for the Wifi-connection.",4,3,-1,1
"Chancellor hotel
Great location on Union Square with best rates for a boutique hotel. Good parking rates and valet. Nice small bar when returning from night on town. Suggest asking for room away from street. Shopping is only one block away and several theaters are within walking distance along with many restaurants.",2,4,2,2
"Good hotel, but painfully slow Internet
The speed of the wifi was very slow, as slow as dial up, no matter which device we connected (MacBook Air, Asus Laptop, tablets, phones) - so if having a reliable Internet connection is essential on your holiday then I cannot recommend this hotel based on my experience there.
Another point to raise is that the hot and cold water were plumbed the wrong way around in the shower - if you moved the lever to 'H' it made the shower colder!
Finally, there hotel did not sell stamps, which our previous hotel had done, and we were unable to visit a Post Office during opening hours. I am not marking the hotel down for this but it would have been useful to. All the locations the US Post Office website suggested nearby that we visited only sold local stamps and in large quantities meaning we did not get to send our San Francisco postcards until we had flown to San Antonio in Texas.
On our last night we were slightly disturbed by noise in the rooms around us, but it was not too bad and I can't blame the hotel for the behaviour of other guests.
I don't want to sound too negative, because other than these issues - there was nothing wrong with the hotel. The breakfast was slightly better than average for this type of hotel and to have parking in the middle of San Francisco (it was a 3 mile walk to Fisherman's walk which took about 45 minutes to walk at a decent pace, an hour if you ambled) The rooms were clean, TV were old CRTs which seems to be standard for this type of hotel in the US.",3,2,-1,1
"Fabulous!!
We wouldn't consider staying anywhere else in Chicago. The service and rooms are fabulous. We also like that its very kid friendly. We usually book the executive suite which gives my husband and I a king bed and the kids a pull out sofa. The views of Lake Michigan are to die for. The location puts you right in the heart of Chicago. Everyone is so helpul and really cares about you and your stay. Indoor pool, hot tub and spa facilities are wonderful. Kids love a swim after a day of seeing the sights . . . or if you have a little rain it's a great way to kill time until it passes.",5,5,0,0
"Don't expect Starwood treatment
Booked hotel online and paid in full. Arrived at 9:30pm after a 5 1/2 hour drive from Fort Worth. Stood at desk for at least 5 minutes before we were acknowledged by front desk person (no one else was checking in at the time). Told front desk person we had a reservation, was asked out name. After giving our name, attendant focused on computer, never spoke to us, after about 5 minutes, he walked away into the back room, came out with another attendant, they began talking to each other quietly so that my wife & I couldn't hear them, still not talking to us, after another 5-10 minutes, I finally asked, ""Is there anything wrong?"", answer from attendant, ""No, just looking up your room."" After another 5 minutes,he asked for my ID and Credit Card, I explained it was paid in full, he said he understood, but needed to swipe a CC. After entering my card and ID, he swiped room cards, wrote out room number on card holder, handed all cards to me and said, ""thank you, have a good evening."" It took 30 minutes to check-in to a pre-booked/pre-paid hotel, was unprofessionally greeted and dealt with. After being in the room 20 minutes, my cell phone buzzed with a notification from my bank that my card was charged $50. I assumed it was pre-authorization for incidentals (although I was never told it would happen), then 10 minutes later I received another notification of an additional $50, this one confused me. Next morning, I asked another attendant about the charges and it was explained to me that they pre-authorize $50 for incidentals and then if you near that (which I had due to the $30 mandatory valet parking each night), they then pre-authorize an additional $50. I appreciated the explanation by the other gentleman, he was much more professional and helpful. The rooms are nice and pretty large for an older hotel. The shower/bathroom was small, but since I don't spend much time there, it was fine. The hotel is very beautiful and we enjoyed reading about it's history. All other staff we encountered were very friendly and professional. The servers in the restaurant were great. Sunday we were heading to Sea World, our server asked if we needed directions and even mentioned a few other things out that way that might interest us. I understand most of the hotels on the river walk charge for valet parking. I feel for the price of the room, the required valet parking could be cheaper or included. I could have saved money flying from Fort Worth and taken a cab to the hotel for what it cost to drive down and then pay for parking. I am not sure I would stay at this hotel again, still hearing about it from my wife. I love Starwood Hotels, but am very disappointed with this stay, especially with the price it cost us for the weekend.",3,2,-1,1
"Close To Broadway, Times Square, 5th Ave; Shows Wear & Tear
I stayed here for Thanksgiving 2012 with my family. I've stayed here before. I'm not sure I'll come back.
Pluses:
*Walking distance to Times Square, Broadway, Central Park, 5th Avenue, Madison Ave, Museums
*Clean rooms
*Good if you want a place to sleep and are gone all day and evening
*Staff is nice. Front desk people are very nice. Cleaning staff very pleasant.
*Room was nice
Minuses:
*Elevators are a big problem.
*The elevators are super slow. Only two ever opened. One of those was broken while we were there. The waits can be long. Elevators are often packed to capacity when the doors open. It's not nice.
*The hallways are very narrow and the carpets on many floors are badly stained.
*The elevator lobby walls looked marked or stained.
*The downstairs main lobby is small. You will not be hanging out there.
*The shower controls were very confusing. Why?
Bottom line:
*Is functional, good if you just need a place to land. A workhorse, not a showhorse.
*Not the place to go if you want to impress guests coming to see you
*People nice
*Building facilities are showing age. Doesn't seem like hotel is spending a dime on making the place look nice or bringing the elevators into this century.",2,3,1,1
"Not so great
I stayed here for 4 nights. The hotel really needs some refurbishing, hardly a 4 star hotel for European standards. The staff are nice, but not genuinely interested in helping. Also, paid wi-fi on a hotel like this, when even Starbucks offers it for free is really bad.
The room was bigger than expected, but the AC too noisy, and the bathroom was very small. The breakfast was good enough, although I expected more from a 4 star hotel. The best about this hotel is the location. 
Also, some gifts I bought disappeared from my luggage, probably stolen. So, better use the safe.
Not bad, but if it's up to me, won't stay here again.",2,3,1,1
"Old, decrepit, sloppy
I got here by using Priceline, which had just helped me get three good rates in good/decent hotels in the Fremont area. The fourth time was a bomb. I selected that I wanted three star hotel and landed here - I would have been annoyed if it were even classified as a one star.
I was in desperate need of using a computer and printed out a document. All the other three star hotels had great resources in their business center to do this no problem. The ""business center"" at this hotel has one computer that works, but two others that are completely useless. No printer, and no MS Office applications installed. 
When I walked into the lobby, there was a weird smell and fruit flies about.
The room? So gross. The shower didn't drain and looked like an old public swim club shower. The bed/linens were something you'd find at a Super8.
Now, if I had picked one-star on Priceline, would have been like ""well - you get what you pay for"". But considering the good quality of the other ""three-star"" properties in the area, this one is a complete strike-out.",1,2,1,1
"Meh, it was OK, but not great.
This Hilton is not a flagship property. The lobby felt a bit dated. The rooms were adequate, but bathroom was dissappointing. The toilet with constantly be running, requiring fidgeting with the flush handle several times. The shower water pressure was lacking - but hot water was hot enough. Parking was not free, but it was close by. I had a pet with me which initially the Hilton reservations hotline stated it would be a $50 refundable deposit, but when I checked it, it was a non-refundable one. They gave me free parking ($18) to make up for it.
In summary, there were many compromises to my experience. It was adequate in every way, but nothing stood out as great. I guess I can't complain too much, considering this property is sandwiched between a car dealership, Dennys, and shopping center across the freeway.",3,3,0,0
"Good place for a conference
I just attended a one week conference here and had mixed experiences. Since I lived within fifty miles and knew the area , I felt like I had an advantage over people flying in. The facilities were very supportive of the actual conference sessions. Rooms were spacious, food served appropriately hot /cold with fast turn around from conference tables to meal service, servers were friendly and efficient, details were covered with temperature of conference/ ballroom,immaculate common bathrooms, lovely decor, etc. Issues were silly overpriced typical items ex. $5.50 bagels, prices on most items at the in-hotel shop, $12.00 daily valet (plus tip), uneven sidewalks going to the ""free"" parking, and overpriced breakfast meals.One participant found if she""cancelled ""daily maid service, she gained a $5.00 voucher each day. We were busy from 8:30 each morning until late at night so rooms really only mattered for sleeping. She requested fresh towels at the desk as desired. It covered her bagel ! LOL The exercise room was nice and 3rd pool was well maintained but hot! It is outdoor only and unshaded. 
As to other observations, free parking is on a lot situated on the opposite corner behind the hotel. It is not a good area to walk back to your car late at night. One lady from a nearby town fell on the uneven pavement and had to go to the ER. She was on crutches the rest of the week - and used valet parking. It is not a safe area to run to a store or an errand at night. Do not jog or run here. Really.
Benihana Japanese Steakhouse is within walking distance across the street but little else. There is a lunch deli in a business complex near Benihana if you need lunch on your own for a good price. 
In summation, this is NOT a usual Westin. Close , but not there. If one pays these prices, it should be a step higher. It isn't for a lack of trying by the staff!",4,3,-1,1
"Embassy Suites - NOT
From the photos it appears to seem nice - not your usual towers and inside rooms. The lobby is nice and the breakfast was very good. Planned on staying for a week..instead stayed one night in this hotel. The rooms were old and smelled and the bathroom was also outdated and smelled as well. The room was an old suite and I did not even want to sit on the couch provided for in the livining area which also included a small refrigerator and desk. I have stayed at several Embassy Suites across the United States and was very disappointed at this hotel. If you are familiar with the suites - these hotel does not live up to the standards!!!",1,2,1,1
"angry australians
my boyfriend and I arrived on april 17th, we pre paid for our stay and stayed a total of 5 nights- wow was this ever a regret! front desk staff, rude, european which makes the langauge barrier terrible. room was old. not nice old, old old. air con looks like it was from the 70's. bed was terrible. tv had a buzzy noise. we called down as we had rust in our bathtub plug hole, asked someone to come look at it, after the 4th time of asking we gave uP! after check in, being in our room for 30 mins we had SOMEONE WALK INTO OUR ROOM. yes, WALK into our room, i was getting changed!!!! he was an asian man who worked their and they claimed was ""head security"" well, we didn't feel secure at all. spoke to the manager at night on the 17th, he was very nice and apologized, offered us two free nights parking (valued at $35 a night!) i guess we were okay with this, until check out and we got out bill and charged for the entire 5 NIGHTS! we work in the hotel so the way the handled, went about and everything was terrible. the manager even asked us if we were with the ""Contiki"" group because we were young- this is very offensive jsut because we are young, doesn't mean we are stupid and complaining just to get a cheaper or free room, which didn't even happen. homeless people everywhere. also to add, when my boyfriend called to ask for the wifi password and asked the front desk man to slow down as his accent was very thick, he told him to come down and get the password himself then hung up.
never again.",1,1,0,0
"Thanksgiving Turkeys stay at DC W hotel
Obama pardoned the turkeys and released them. But the rooms at this expensive hotel are small dark and claustrophobic - about the right size for two large turkeys., but not two people. Most of the Staff were great as were the views from the roof top terrace, but go only for a drink, the food was expensive and the crab cake a poor imitation of the much cheaper one I had eaten the night before in a Baltimore diner.
Who knows about breakfast? The dining room didn't open until 8 although none of the staff bothered to tell us but just ignored us, so we left.
The location was good but when will luxury hotels stop charging exorbitant fees for in room WiFi?
On the other hand it was a good reason to leave the poultry coop for the lobby, some space and some light
It was a nice hotel but poor value for money.",2,3,1,1
"Roosevelt ""grand renovation""
Actually it's not as pretty as the professional pictures:
1. unfriendly service
2. very poor ""grand renovation""
3. room poor condition
4. standard rooms are very small
5. same days don´t clen the room
Only positive things that the hotel was located in a good location.
I was in this hotel 6 nights in February. I will not go back anymore.",1,2,1,1
"Paramount is a dump and will NOT provide heat until November
The Paramount Hotel is a dated run down dump. The hallways are dark and dreary, the rooms are tiny and dilapidated, and it was dirty. The tiny room had peeling paint, worn finishings and was VERY COLD (62 degrees) when I checked in. I turned up he heat and waited an hour but the temperature did not change. I called the front desk and they said the manager had a policy that the heat could NOT be turned on until late November. NOW....I doubt that is true, I think the heating system must have been broken. It took some struggle, but I was ""allowed' to check out of this igloo and it was then that I notice all of the space heaters in the toasty lobby. I checked into the Andaz Wall street, which is a little out of the way, but a PALACE for the same price and one of the best values in NYC. Use your AAA card at the Andaz and get free brunch in Wall and Water, which is spectacular. I would NOT STAY AT THE PARAMOUNT, EVEN IF THEY DECIDE TO TURN THE HEAT ON and gave me a free room. It's a depressing dump and an awful value.",1,1,0,0
"I wish there was...
I wish there was a ""Good"" rating, instead of Average or Very Good, as that might describe my evaluation better. I stayed a couple of nights in December 2012. I did not have a car to park and understand that parking is not free. The location was chosen to be close to family and events, and I think you would have a specific reason to stay in this area before choosing this hotel. It is on Santa Monica Blvd, right next to the San Diego Freeway. That could be be good or bad, depending on your needs. My room faced west, away from the freeway, and was very quiet. The hotel is not far from LAX, but I felt my cab ride was WAY overpriced at $40. Perhaps that is a ""Welcome to LA"" moment.
The room was plain, but very clean and comfortable. I had free WiFi (NEVER get that at the high priced hotels!) and I don't know if that was becuase I am a Priority Club member. Membership is free and recommended... it may have resulted in my goodie bag offered at check in (bottle of water and a few snacks.)
Hotel is not in a pedestrian friendly area, with few restaurants or other shopping available, although there was a neat little movie theater located next door I was not able to check out any further. The physical hotel is in fair shape... this is not a Hilton or Omni... yet I repeat my room was clean, quiet and comfortable.
Breakfast buffet was fine. Hot choices included a pancake machine I did not try, sausage patties and okay egg omelots. They also had biscuits and gravy, plenty of fruit, cereal, and muffins.
I would like to brag on the staff. Customer service was friendly and helpful at the front desk. Nothing ""bargain hotel"" about the way I was treated!
I would recommend this hotel for a solo traveler, perhaps an adult couple, but not for family with children.",3,4,1,1
"Comfort Inn That Wasn't!
The location is perfect and the desk clerk could not have been more friendly or more helpful. The motel is old, not well-maintained, and not clean. It looks shabby and run-down. Water in the pool was stagnant and not clear.The room was not only very musty but smelled foul. We are brand-loyal and this Comfort Inn fails to meet the standards we expect from the chain. The blanket was shabby and did not inspire confidence that it was washed in the recent past. The carpet was stained. Staying there was an unpleasant experience. The room rate was low but, even so, we would never stay there again.",1,2,1,1
"WORST HOTEL IN NYC
We proceeded out of penn station to this good looking hotel. From the second we walked in the lights all dimmed, and huge lineup. We get the room and go up the old, old, old elevator and to our suprise the hallways look like the gates of hell. The numbers on the doors are all falling off. We get in the room and the carpet is almost half gone. Theres stains on the mattresses. The toilet is broken, the tub is missing half the bottom and the chairs are half gone. Terrible just terrible",1,1,0,0
"Worst Hotel Ever
Walked in at 11pm after long flight from South America for early meeting. After getting registered (more than 20 minutes - and in my time schedule this is eternity) they assigned me my first room. 
As soon as I walked into the elevator, first thing I noticed was a very Dirty & Stained carpet. Odd humidity smell mixed up with sewer water. 
Opened the door of the assigned room and the smell was even worse. Again went down to FD, to request a new room for which I had to wait at least 10 more minutes - and was told they had already given me their ""best room for the night""
Next room did not smell as much, tired as I was I decided not to do anything else but rest. 
Fell asleep wondering how they fit this bed into the room, that being a Full Size bed, clattered up the whole room without almos any walking space. 
Central AC is fixed to a certain temperature which is not the confort level for anyone. Its only a $$ saver for the owners!
DO NOT RECOMMEND THIS HOTEL AT ALL. EXPENSIVE, SMELLY, TERRIBLE SERVICE!.",1,1,0,0
"Nice hotel and comfy stay in Baltimore
We stayed here for 1 night as part of a mini tour of the East coast. To be honest we only stopped by Baltimore because we're big fans of The Wire and wanted to include it in our trip. Unfortunately, because of The Wire we had slightly skewed views of Baltimore and as such were reasonably terrified of the whole surrounding area around the hotel - it's about a 10-15minute walk to the harbour, which I'm sure is perfectly fine, but we got a taxi back anyway like big scaredy-cats.
Anyway, the hotel was a 10min taxi ride from the train station, and for the money we got a very large comfortable room and a great breakfast selection (any hotel with a waffle iron is my idea of heaven). But we were also impressed by the friendliness of the staff, who made us feel welcome and were happy to give advice on the area.
It felt a little corporate, but for a chain hotel that's what you can expect, and in a way we found it comforting given the (imagined) terrifying surroundings.",4,5,1,1
"Fabulous Art Deco Hotel
My husband surprised me for my birthday with a 4 day trip to New York and as a NY lover I had always wanted to stay at the Waldorf, so this was a fabulous gift that I will never forget. We arrived at the hotel to be told we had an upgrade to king suite. The staff at reception were extremely professional and genuinely keen to be as helpful as needed, without being over the top. The room its self was gorgeous, a large very comfortable king bed, dressing room and huge bath tub. All extremely clean, crisp white bed linen, soft robes and towels changed everyday whether we wanted them changed or not. 
This hotel has all the glamour of the Art Deco period - yes many might say dated, but for me all the original features from that period remain and it this that's make this hotel so perfect. You can go to any hotel in any city and get that ultra modern minimalistic theme. There is nothing themed about the Waldorf, its all original and very well maintained.
A really nice touch was that the manager at the Waldorf became aware that it was my birthday and sent a bottle of champagne to our room. It was simple gesture but said a lot about customer satisfaction that they clearly care so much about. 
I would most certainly return to The Waldorf ... and would actually find it very difficult to choose any place else.",5,5,0,0
"Comfortable stay, but room design niggles...
Got a very nice rate a major website that doesn't show the property name until after you purchase. We stayed two total nights in a queen room. The room was smaller with a bathroom that is designed to use the least amount of room (much the same concept as a cruise ship). We weren't enamored with the shower, the sink, or the lighting. The shower was in the shape of a nautilus and the entrance had a tendency to gather water, thereby causing you to walk through cold water to get to the area where the water sprayed down from the ceiling. The sink was a wide, almost flat-bottomed receptacle that didn't allow for good draining or cleaning (think shaving). The lighting is recessed, so don't count on great lighting of anything.
The staff were very friendly and accomodating. We did not choose to eat at the Asian restaurant that is located in the hotel, but we heard that it is highly regarded. The location was very convenient to all the major attractions and a metro station.",3,3,0,0
"WORST BED EVER
I never write bad review for any company or place but this is the exception due to what we paid for and the quality of hotel. We booked a suite for a bachelorette party. we arrived at the hotel late due to the day activities. The front desk told us this is a 4 stars hotel but floor 17 to 19 (maybe 16 too..cant remember) is 5 stars level. we planned to utilize the evening canapes and breakfast but we missed the evening canapes. So we just changed and went out for dinner...the suite was quite roomy and we were happy we made a good decision on booking the hotel....even the room was big but the bathroom is very tiny and dated but we were ok b/c it is a down town hotel and we dont expected much. We came back around 2am and rolled out the the sofa bed...and oh my gosh...that's when it really hit us that the bed was dirty...and broken but it was too late to call for anything or we didnt even wanted to change room...so we just go to sleep thinking that we'll be fine for just one night....we almost wish we didnt go to sleep the night before when we woke up in the morning....our backs hurt like it never hurt before...we had a more careful look at the hotel and it is dated and the room smell. some parts of the room floor were wet and we cant figured out what it was. The furnitures are dated and dirty. there are more like for a 2 stars hotel then 4 to 5 stars. The breakfast in the gold lounge was nice. they have different types of fresh fruit and the service is awesome....please do yourself and your family a service (especially the one with kids) not to stay at this hotel due to the cleanliness of the room will make your kids sick(from a person who would practically sleep anywhere including on the floor or outdoor camping)... the picture of the bed was slept on one night by 2 people (one person is 96bl and the other is 120bl)....it look exactly the way it was before we slept but we was tired so we didnt have a chance to take picture.",1,2,1,1
"""Incidentals"" - Extra Charges
We just returned from staying at the Club Quarters (aka The River Hotel) on Wacker for 2 nights. The rooms are extremely small and not all rooms have a refrigerator. We were surprised by how narrow the room was in relation to where they put the bed (don't just jump out of the bed or you will run into the wall). The rooms do not have irons or ironing boards or a dresser (that was odd), but only tiny little stands. The check-in process was average, but with only two people working it could have been a quicker process. One thing they failed to mention was a $150.00 ""incidentals"" charge they place on your credit card or debit card. Beware if using your debit card because it will actually come out of your account and then once they see there were no issues it will be refunded. Overall, their insight has soured my taste of their hotel even though they did have some nice customer service moments.",2,2,0,0
"Last resort and our dog got fleas.
The room is tiny and the bathroom was so cramped you have to use the toilet sitting sideways.
The sheets were thinner than paper, I COULD SEE THE MATRESS THROUGH THEM, and they had holes in them, as well as hair.
The carpet was extremely dirty and stained and had not seen a vacuum cleaner or steamer for some time. It was so disgusting it should have been removed. In fact it looked like it was trying to get out of the room on its own, the way it was curling off the floor at the edges (and we supposedly had one of the renovated rooms on the 5th floor looking onto the street) 
The room was EXTREMELY STUFFY AND HOT, all hotel residents we saw were complaining about the heat and lack of air (we stayed mid Oct-2012) and nothing was done about it. The AC in the rooms DO NOT work and the windows open only about 2 inches. Every morning we would get up dehydrated with headaches because it was so hot and stuffy regardless of how much ice water we drank before retiring and we left the window open at all times.
This is the first time where I thought it would have been better for my dog to go to a kennel. I have travelled with dogs extensively for years and this the first time we have gotten FLEAS. 
I would not recommend this hotel to anyone, or every stay here again. There are much better options in the area with fresh air, comfortable temperature and no fleas.
For $150 / night plus tax you can get a much better hotel conveniently located elsewhere in this great city.",1,1,0,0
"About as good as they get!!
After reading some of the other reviews and some that were down right negative, we were very uneasy and we were assigned this hotel by Shrine International so had no choice. Well very much to our surprise we were extremely satisfied and all disbelief of of the what we may find were gone upon our registration. We found absolutely every aspect of our stay a wonderful experience, from registration friendliness, the Motor Lobby crew and bell-service were so friendly and helpful. Our room was kept very well with a very friendly housekeeping staff, and all of the necessary complimentary soaps, creams and shower items were always replaced during our stay. When we checked out the Motor lobby staff went over backwards to be so helpful and friendly. Our favorite thing about the service an hotel was the very close proximity to some of the best restaurants all within short walking distance. 
A very pleasant experience overall and to heck with those who have written some of the bad reviews, the must have went in with blind folders on!! We would use this hotel for our personal choice when there for pleasure with no questions. Shriners International picked a choice hotel for us this time. We have stayed at so many over the years I guess we can't count them too. This was a AAA +++ for us. Only one tip I would have for visitors, it is a shared parking and spaces are real tight for SUV type vehicles.If there are more than one to a couple spots you might have to exit out your back window! I would suggest doing the valet for the extra bucks and those guys are nothing but GR8888888888. as well as great respect for your vehicle care. 
Harold E King",5,5,0,0
"great locale but not 5 star
great location, awesome staff, 5 star restuarant....would love to give it a 5 star rating overall but found the room though beautiful very noisy due to lack of acoustical finishings in rooms and hallways. Don""t take rooms across from the elevators as late night club revelers and early morning sightseers may keep you up as happened not only to us but to guests that we spoke to throughout our weekend stay. Also our shower leaked eveytime it was used making the washroom rather awkard to function in. One last thing the television didn't connect to movie system as was supposed to and although service was prompt on looking into these issues for us neither the shower nor the tv was fixed during our 3 day stay.",3,3,0,0
"Great Bed Pitful Service
Great bed, nice room. No wake up call as promised, billed for Valet parking when a friend dropped me off at hotel. Then my credit card was charged for the entire room when it was a direct bill to Harris County Metro Transit Authority. Tried for seven days to correct problem without proper action or a call from this establishment. They are collectively incompetent on Customer Service. I strongly suggest you select another hotel when in downtown Houston.",2,1,-1,1
"Nice for a Holiday Inn
For one, certainly the location about 20-30 minutes north of downtown Austin is inconvenient. There also isn't much around it, and the hotel restaurant closes somewhat early for late arriving flights. This was a little disappointing, but they also have a list of close-by restaurants that are open late at the front desk. Just ask and they'll hand it you, and I found that to be extremely helpful.
That said, the hotel itself was pretty nice. There's plenty of parking with free wifi, and as a Platinum member, I received a free water/soda/gatorade of my choice and free continental breakfast which actually turned out to be a credit at the hotel restaurant, which I actually preferred because then I could choose what I wanted.
The room was pretty large and reasonably well kept. There also was a fitness center and pool (neither of which I used), and the whole enclosed atrium was kind of a cool. For a Holiday Inn, it was above average. And the price is much more reasonable than in/near downtown.",4,3,-1,1
"Problems with Motel 6
I had stayed in this Motel 6 two or three times before and liked it quite a bit so I was extremely disappointed this time. The first room I was given had an unresponsive air conditioning unit, a bathtub that didn't drain well, and a bed without a blanket. At 3 a.m. I went down to the front desk to ask for a blanket and was told there were none left. So up I went to freeze for several hours underneath a thin bedspread in a fairly stuffy room. The bed was hard - felt like I was sleeping on the floor. I hated the ""upgrade"" with diner-like seats near the bed, the closet behind the TV screen, etc. The next day I was allowed to transfer to another room and was given two blankets so at least they tried to improve the situation. The second room had the same hard bed, the blankets were so thin they didn't keep me warm at night, and in this room there was almost no water pressure for the shower/bathroom sink. I was also a bit surprised that a small box of tissues wasn't provided - perhaps they should advertise that they provide a tiny bar of soap and that's it. So I'm not inclined to stay at this Motel 6 again. In their favor the area felt safe enough and the staff was pleasant and friendly.",2,2,0,0
"Great location
We stayed two nights in the Ritz during the Philadelphia Marathon. It is located in a beautiful historic building and the staff was welcoming. Upon arrival, we asked for a late check out so that my husband could have time to get back to the room and shower after running the Marathon. Unlike other places we have stayed for marathons, the Ritz was extremely accommodating and offered us a check out of 2:00 pm. We were given a room on the 17th floor with a beautiful view of City Hall and the center city. The room was clean and very comfortable but we thought it to be a bit small by today's standards and in need of an update. It could have also used two chairs in the room rather than one. As you enter the bathroom, it is first necessary to close that door before opening the door to the commode room. We wondered why one of those doors was not removed in order to avoid constantly slamming one door into another. If you are driving, it is not necessary to spend the extra money to park in their parking garage. We saved quite a bit by parking in a garage just around the corner.This is a hotel in the downtown area and so be prepared to hear the city noises of traffic and sirens all night. Overall, the location was perfect for the marathon and we loved being able to walk to everywhere we wanted to go. We would definitely stay there again.",4,4,0,0
"Not what I expected
First of all the name of the hotel is deceptive to me. When I booked my stay there I assumed I would be in a suite; ""Homewood Suites"" right? No I was in your standard hotel room. No refrigerator, microwave or other amenity that I would associate with a suite. My bathroom was so small the door almost hit the toilet when opened. When I asked to be moved to a suite I was quoted a room price 3 times higher than I was paying. A business associate was staying in the hotel in a real suite and actually paid LESS for their room than the one I was in and we booked at the same time. The walls and woodwork were chipped and beat up. The exercise room had decent equipment but the TVs only worked on two of them. The breakfast to me was something I could get at any hotel that offered a hot breakfast. It was all processed as well. The thing that really bothered me was the housekeeping slipped a little more each day. It started by not cleaning the room until after 3pm, then not relacing the water glasses and then not even refolding the towels. The water glass issue really bothered me but I thought if I complained who knew what was going to happen to my stuff/bed/ water glasses while I was out of the room. It was in a good location by the convention center and everyone was friendly but that was about the only good thing the hotel had going for it.",2,2,0,0
"Nice,Quiet,Clean, Friendly Hotel
We enjoyed our stay at the Microtel Inn SeaWorld/Lackland. This is a great place to stay if you are visiting Seaworld or Attending Graduation at Lackland AFB. The rooms are immaculate, the staff is friendly and helpful. It was quiet at night, this allowed us to obtain a good nights sleep. The desk clerk, Estella treated us like a member of her family. The continental breakfast was a nice touch.
It would have been nice to have a coffeepot in the room. The only problem we had was finding the hotel to check in. Our GPS took us about 30 miles out of the way. So if you make reservations ask the clerk to give her the Dove Canyon address and your GPS will take you there without a problem.",5,5,0,0
"Nicely updated, very clean - but not a top notch hotel still yet
Stayed there for 2 nights in April of 2012. The hotel looks nice - in particular the lobby area is beautiful and the rooms are updated in a very sleek and modern way. But there's still a step between this and a top notch hotel: no room service after a certain hour (I think it was 11pm), the rooms feel cramped, the furniture feel cheap, no free internet (come on..), no free gym etc. The location is unbeatable, though.",4,5,1,1
"Comfortable, convenient & clean.
Really enjoyed stay at the Gotham, it was my first time there and will go back. Convenient for mid-town and the beds are very comfortable. My only negative was the front of house staff changed daily and therefore there was no consistency in service - other than that - all good.",4,4,0,0
"Loved it.
Just returned from Casablanca Hotel, it was the start of our three week journey and what a great beginning. This is no exaggeration, this is a fantastic hotel. You cannot even hear the outside noise of NYC. We stayed in king premium room. I",5,5,0,0
"Extreme price gouging!
Anyone who travels knows to expect a certain amount of price gouging when staying at a hotel, especially an airport hotel, when it comes to food, beverages, & sundries. This place, however, takes it to a whole new level. When the vending machine on the floor failed to deliver the Pepsi I had paid for, & the front desk clerk could not understand that the Coke in the gift shop was not the same thing, I asked @ the bar if they had any. They did to the tune of $4 for a single can. Not a 6-pack or 12-pack or even a 20 oz bottle-a single can of Pepsi costs a whopping $4. Unbelievable. The guest floors have one of the oddest layouts I think I have ever seen, not to mention what have to be the narrowest hallways in the hotel industry. I honestly thought the floor was under construction until I got close enough to see there was wall paper on what appeared to be construction dry-wall. My room appeared to be an after thought wedged into an otherwise empty space. However, having said all that, the bed was comfortable & the bathroom very nicely done-those are probably the nicest towels I've seen in a hotel room & the lighting over the sink was worlds better than the hotel I had been in the night before. One note to mgmt, if they are reading this-the night staff trying to wedge the bill in between the door & door frame sounds like an animal scratching at the door (or someone trying to break in, take your pick)-much quieter to simply slip it under the door, especially given the amount of height there is between the bottom of the door & door frame.",2,1,-1,1
"Close to Universal Studios, but not a family friendly hotel
We wanted to stay at Sheraton Universal as I am SPG gold, and wanted to take our children to Universal Studios, so chose the closest hotel we could. We specifically chose to stay a Saturday and Sunday night, so that the kids could enjoy staying in the hotel, swimming in the pool etc on Sunday, and then visiting Universal studios on the Monday without the weekend crowds.
What we hadn't factored in, was the fact that Sheraton Universal hosts a pool party on Sunday afternoons, putting on music and charging non-hotel guests to drink and swim. I have been to many such Sunday afternoon hotel pool parties, but this is the first I have ever had the misfortune of going to, where the under-21 aged children of house-guests are banned from entering the pool area between 1-4pm on the heat of a Sunday afternoon! Instead, you are given towels and told to walk to the nearby Hilton Hotel, go to their reception, and ask for a key to swim in their pool area (which ironically is nicer than the Sheraton pool anway). There are no other reciprocal rights however, so you cannot order food and beverages at the Hilton pool and bill them to your Sheraton room for instance. The Hilton also only have small pool side toilets, rather than change facilities. Not ideal, and not what I expected.
We had to ask for a room change after checking in as there was a small dog barking in the next room on 16th floor. Apparently this is a pet friendly hotel. Generally people with pets stay on the lower floors, but the person in the room next door was a long staying guest, so able to keep her dog on a higher floor. Again, hardly what I would have expected.
When we checked in, we were told that as SPG premium guests, we would have access to the cocktail hour in the SPG lounge on 9th floor - however when we went there, we found a few snacks, free sodas, and beer at $8 per bottle and wine at $10 per glass. Maybe I am used to staying at Sheraton hotels outside of the USA, where SPG cocktail hours really are complimentary - again, not what I expected.
Parking was by valet, or self parked in a large parking structure right next to the hotel, and shared with the Hilton Hotel. I was surprised that there was still a $18 charge per day even for self-parking.
:Like other reviewers, I found the reception desk staff to be friendly and helpful.
Service in the terrace breakfast restaurant was slow however, and far too much of the hot food on the breakfast buffet was colder than it should have been.
There is a complimentary shuttle to Universal Studios from 9am in the morning, however the gates to Universal are less than a 10 minute walk, so we chose to walk at about 8:30am. On arrival at the park, we discovered that they were allowing people in even before the park opened, as they were opening the Transformers ride at 8:45am - a full 15 minutes before the park officiallyt opened. We were able to walk through Universal Studios, and escalator to the lower level, and had already ridden the Transformers ride (walking straight on) before the park even opened - and before the shuttle from the hotel would have delivered us to the park had we waited at the hotel.
All in all, I was pretty disappointed with the Sheraton Universal, and felt that they were much more interested in ways to make additional revenue than they were in servicing the guests they already had. I felt that turning families away from their pool on Sunday afternoons was inexcusable - irrespective of the alternative they were offering. I wouldn't choose to stay there again.",2,2,0,0
"Trendy and Modern Tribeca Retreat
We stayed here for just under a week and didn't want to go back home! Although its a little bit dark inside, my wife and I both enjoyed the clean, urban, and quirky design of the Smyth. The rooms were immaculate and the staff was extremely attentive. From the moment we got out of our cab until we were settled in our room, we had the personal attention of a bellboy. Not to mention, the front desk representative, Judd, ensured that we were placed in a quiet room and even called us the next day to make sure we were satisfied. Our only complaint would be with regards to the hotel restaurant-Plein Sud-the food was a bit on the bland side and generally overpriced. Nevertheless, we will certainly stay at the Smyth next time we're back in NYC",4,4,0,0
"Pleasure
The location of the hotel is great in Little Italy which has a lot to see. We had a bit if a problem finding a room that didn't have squeaky beds but the front reception was great and Jose amazing doing everything to make our stay great. 
We used the valet parking and Jose made sure our car was available quickly.
The glass door restaurant food was very good although a bit pricey. The view was amazing.",4,4,0,0
"If I could rate this place negative circles, I would
Our room was rustic, at best. It was pretty tired looking and could use a renovation.
The bathroom vanity was missing a huge chunk of tile from the front of it. The shower pressure was 1 of 2 settings: 4 SUPER strong streams or low pressure dribble.
The ""hot"" breakfast in the morning tasted like cardboard. After tasting it, we decided to go out and PAY for breakfast instead.
I was in the lobby when I heard a hotel guest ask the front desk personnel about the people who got locked out of their room because the inside security bracket somehow swung closed after they shut the door, which locked them COMPLETELY out through no fault of their own. Instead of answering the question, the front desk personnel launched onto a tirade about a DIFFERENT hotel guest who was complaining that the hotel wasn't honoring the internet rate the guest had found. Unprofessional if you ask me. Glad it wasn't me or MY friends who had to deal with that. 
I can forgive many things when staying in hotels, but poor customer service is not one of them. 
Many of my complaints many not seem like a ""big deal."" However, I am a bit picky because this place is NOT cheap. My room rate was $150 a night. This is the SAME price I paid for the Stephen F. Austin Intercontinental hotel, which is a four star hotel located smack in downtown Austin in the middle of all the action. This price INCLUDED valet parking as well. 
When the Mountain Star Lodge charges the same price as a four star hotel in the center of town, I assume that the hotel will at least be clean, renovated, and with good customer service. I did not get any impressions of this there.
This is a $69 a night motor lodge that is charging 4 star hotel prices. Add in poor customer service along with the pretty sub-par room and you have a recipe for getting ripped off.
AVOID THIS PLACE LIKE THE PLAGUE!!! There are MANY other nicer hotels in the Lakeway area!",1,2,1,1
"Nice and cozy
We were a family of four and we stayed in Travelodge hotel in March 2012
The rooms are spacious with large beds that easily accommodates 4 adults, very good breakfast restaurant with extra reasonable fees , very friendly and helpful staff, very good location and neighborhood , easy access to the buss station witch takes you to most places in San Diego , near by there was a supermarket and a restaurants ,and the vending machine came in handy",4,4,0,0
"Second rate Sheraton- avoid!
Pros:
- Close to airport
Cons:
- Terrible staff
- Understaffed
- Over-crowded shuttle
- Lousy food
- Old gym equipment
In my opinion, this is absolutely a second-rate Sheraton property.  It was a mistake on my part booking this hotel when there is a real Sheraton about 2 blocks away, but I've stayed at other Four Points and they have been fine.  The afternoon front desk clerk was pleasant when checking in, but a heavy-set female clerk checking guests out in the morning had an attitude like guests are an inconvenience.  There was one bartender and one waiter working their butts off in the bar/restaurant, trying to take care of about 10 tables plus the bar.  After about 10-15 minutes without being able to order, I got up and left.  It was not the fault of the employees, they were just overwhelmed.  I ended up getting room service, which was only luke warm and over-salted.  The gym has a decent amount of equipment, but most of it is dated and in need of repair (rust, missing parts, noise, broken tv monitors). The morning airport shuttle looks like a clown car.  I had to stand on the bus and was lucky to have that.  I saw at least a half dozen guests who were unable to get on and had to wait or take a cab.  I contacted a manager when I got home (which may have been a desk clerk who was pretending to be one) who just gave a bunch of ""uh huh, sorry for the inconvenience"" ramble and seemed like he couldn't care less.  The regular Sheraton down the street is light years better, so don't make the same mistake I did.  The price difference is small, but the quality is night and day better.  I will stay at Four Points again, but never at this one!",2,2,0,0
"Water front good hotel
I spent a night there in June after I arrived San Diego, with American Airlines (the crew also stayed there). So the AA crew and I took the shuttle bus to the hotel. I was given a bay view room, very nice view, and comfortable hotel, enjoyed it very much. Next morning I visited the club lounge, nice area, but not many choices of food, OK lounge. I think the hotel was very nice, and convenient to SAN, so I would recommend it to anybody if you want to have a bay view.",4,4,0,0
"No security at hotel! Very harassing people looking for money outside.
We attended a Sunday evening wedding. We are formerly from Chicago. Every Sunday there is a lively and loud party on the 27th floor. When this party let's out, there is no security. Be VERY careful outside. You will be harassed for money and your safety is a concern. We were two large men and one woman. Harassed the entire block down and back from store that we were told was open and it was not. A dangerous situation. We travel a lot, but haven't experienced this intensity ever. Potential problem for hotel unless they get it under control - and soon!",2,1,-1,1
"Bed was very comfortable
The bed set-up was great, comfortable mattress, comforter, and pillows. I got a great night's sleep, which is the most important thing for me in the a hotel. 
The decor in the public areas is just okay; the hallways look kind of dated, but the room furnishings were fine. 
I heard my neighbors sometimes, but it wasn't a problem. The TV has a limitation on it so you can only play it at half-volume, which is a good thing. 
I took me 9 min to walk to the Dupont Circle Metro-- it feels longer going back since the last block is a slight hill. A bit closer would be nice, but definitely within reason
The surrounding area to the South and East is very nice, 
The Washington Sports Club is next door, which was a big plus for me since I can go there for free as a NYSC member (didn't try the hotel gym)",4,3,-1,1
"Great location & accommodations
My family & I chose the Doubletree Hotel in Philadelphia Center City because it was reputable, clean and an ideal location for us to attend our son's UPenn Med School Graduation ceremony. It was held right across the street from the hotel. IDEAL! We also didn't know that it was located in the heart of the theater district. Hotel staff was was friendly and helpful. Beds were very comfortable. The view from our 9th floor room was nice. It was a great ""Launch Pad"" for walking day trips to explore the city. Only minor annoyance was that you could faintly hear the elevator operating from our room which was 2 rooms away from them. Still highly recommend the hotel.",4,5,1,1
"Room was nice. Breakfast not so much!
We stayed here for 1 night on 8/24. Our room (507) was a spacious King sized bedded Studio. The generous sitting area with a sofa & 2 lounge chairs was really great and the bed turned out to be super comfortable. At the Hotel your Breakfast is included and it comes as a buffet style, self service option. Unfortunately it is not good at all. I would not expect from any Hotel to offer plastice cuttlery & plates made out of some foamy ( probably recyclable ) material to their guests. It looks cheap and I cannot see any Hotel trying for that look. The eggs must have come out of a cartonbox as they did not look appetizing at all and neither did the sausage links, who rather looked like if they were steamed instead of browed/grilled. Their was no station set up to leave your leftover food and everyone just dumped their plates/cups into large Garbage cans. You can imagine the look of it. For the future I suggest the Hotel raises their prices a bit and offers a better B'fast. After all, a good day starts with a good b'fast.",3,3,0,0
"Club Floor Awful/Club Lounge Bad/WIFI Poor
Paid extra for Club Floor and Club Lounge Access. Club Floor is run down, out of date. Club Lounge does not serve drinks, provide breakfast or have anything special about it. In fact, the door to the Club Lounge remains open to the general public almost the whole day. On top of everything, my major pet peeve in hotels - WIFI generally inaccessible. Even called the tech support group, and it couldn't help except to say, ""Well, a lot of people must be on the network right now."" Seriously? Sheraton/Starwood can't GUARANTEE WIFI IN ALL ITS ROOMS?!! Never coming back here.",1,2,1,1
"Beautiful
Very friendly, great service, centrally located to great shopping .take the ""L"" train to get there and back to airport was easy because the kind staff helped us. The city is clean, beautiful and Chicago people are so very friendly.",5,5,0,0
"Just ok
Be careful about booking a double room...it will have one double bed.....the stay was nice...the hotel is in. Great location...I was double charged and had to be reimbursed...that stunk...over all an ok stay",3,3,0,0
"Point of a hotel is a good nights rest
Part of a point of getting a hotel is getting a good nights rest. Part of the hotel is under renovation and the noise of the construction woke us up. Then the cleaning lady repeatedly knocked on our door at 9am. Very disappointing. You would think they would know we had not checked out yet.",2,2,0,0
"overall, bad points outweigh the good...
I was here for a conference in November. The hotel itself is a nice property...clean, nice rooms, very comfortable bed. But there were mutiple semi-minor issues that added up to not a great experience. First, the walls are THIN. So thin that the person in the next room woke me up at 5 am coughing and was so loud that the guest on the other side of me started banging on the wall. Also, I could hear snoring coming from rooms while I was waitng for the elevator. The customer service is not that great (i.e. promising to call me back but never following-up on several occasions and overall unfriendless). The water is cold in the morning when trying to shower - maybe there were too many people showering at the same time? Also, the hotel is really in the middle of nowhere and its a bit dangerous to walk. I live in NYC so consider myself pretty street smart but the area around the hotel was fairly rough.",3,3,0,0
"Terrible rooms and staff (dangerous to stay in)
I have stayed in hotels all around America and have never felt the need to write a negative review.
The hall ways and rooms smell like something died, and the staff are just clean useless. We had to change rooms because our shower wouldn't turn off and after 5 calls to the front desk in the space of an hour we never got anyone up to fix it, so we went down and demanded a new room which smelt just as bad.
I can't imagine how it could be healthy to stay in this hotel, the rooms had damp and blue mold on the walls which cannot be good for anyone.
Overall the general cleanliness of this hotel is a disgrace. I know every hotel gets bad reviews but I seriously recommend you keep away! Just look though some of the 1000+ images people have uploaded here and you will see for yourself, I can only imagine the people who left good reviews for this hotel either own the place or have zero standards and have no regard for their well being.",1,1,0,0
"Classic Older Hotel
This is an older Hotel built in the 1960's. The rooms are dated but very comfortable and clean. Service was great. The landscaping is wonderful and well maintained. It is located close to downtown San Jose and the Airport.",4,4,0,0
"Great hotel with awesome location
My stay was only for 1 day, but I have stayed at this location 2 times in past 4weeks during my trip to Charlotte, NC. Location is awesome, great value, and lot of amenitties for free. Rooms need little bit of update, and outside 3 lights on the entrance canopy roof are out. They might need to take care of that coz look sbad at night time, and might do something at the backside of the parking lot where it is little dark with couple of posts out of lights. Rooms were spotless clean with a falt screen tv although missing iron which I got after requesting front desk. Staff is very friedly and breakfast has lot of choices but little extra sugary stuffs. Might put out some sugar-free kinda cereal/breads.",5,4,-1,1
"One of the Worst Hotels in Philadelphia
Terrible does not begin to describe this hotel. This hotel is extremely outdated, poor plumbing, smelly carpets, rust in bathroom, the front desk team is incapable of completing simple tasks, and the absence of management. When I asked to speak with a manager, I was told non were available, when I contacted Sonesta Corporate, they told me currently this location doesn’t have a General Manager, when I contact the location again, I was told the GM has been on board for over a month. Please note, if you attempt to speak with management, they will not answer your call, email or request to speak with them. I recommend you avoid this hotel at all costs!",1,1,0,0
"Motel 5 and 1/2 is best name.
I stayed here for the Superbowl in Indy this year.Its a 2 star hotel so any review at all is a blessing for the chain.I gotta be honest they raised the price for Superbowl to a $109.00 which believe it or not was a great deal that close to Lucus oil Stadium that week.It had clean sheets everyday,we had to ask for new towels, and they provide beds and 4 walls and thats about it .For a game, race, or event this hotels at 2 stars is what ya pay for, you get.Its in an area that has food, gas and stores all over,its just outside city and a cheap cab ride to downtown Indy.Its normally about a $40 hotel and it would be priced right for the neighborhood,realistic amenities,and location and the name reflects on a scale of 1-10 what to expect,about a 6.",3,3,0,0
"The Grande Dame of DC
I recently stayed at the Willard for a meeting. I hadn't been there for about a year and a half, but it could have been a month ago - this hotel is amazingly consistent in its quality of service and facilities. The staff is unfailingly gracious and welcoming. The sleeping rooms are very nice, although this time I was in one of the 11th floor rooms that only has a small round window. it gives the room a lot of character, but does mean it's pretty dark. The meeting rooms are a bit spread out but are well maintained and staffed. One of the best features of the Willard is its location on Pennsylvania Avenue. It is right in the middle of Washington's many museums and monuments and also within easy walking distance or a short taxi ride to many, many dining options, from delicious neighborhood cafes to 5-star restaurants. The Willard is by no means inexpensive, but if you're willing to pay for it, it's a great place to stay.",4,5,1,1
"Brandon was great
Brandon had our care waiting for us after the colts game. Luggage packed and ready. Food was great at turners and overall we had a blast. Rooms are confy and fresh. There were 8 of us and everyone was taken care of. Thanks again Brandon",5,5,0,0
"you've been warned
the indian hindu people that own this place are not nice and look for ways to scam you... i was charged xtra for a cup that they left in a cabinet... this place is a totoal scam, no parking and no way can u have any fun after 11 p.m they are unbeleivable.. they're motto should be ""attack, attack"" we can charge u for breathing in this room lol... just a heads up, look for some pace more hospitable... this place is owned by foreigners who dont care if u ever come back... they just wanna make as much money on u then as possible...",1,1,0,0
"Great Location!
Stayed at the Shoreham from May 1 -5 and thought it was great. The location can't be beat - so close to everything. We stayed out late each evening but the walk home was always comfortable, busy and safe. Upon check in there was a bit of confusion. We had booked a Queen room with a massaging chair but were placed in a room without a chair. Within 20 minutes the hotel had us moved to the room we wanted. The room was spacious (for NYC). The bathroom was large with a HUGE shower. There was even an umbrella in the room and we sure needed it that week. I highly recommend the Shoreham! Oh, the beds were amazing. Had such a good sleep.",4,5,1,1
"Functional but not special hotel in an area that is lacking
I'm going to divide my thoughts into function, style, service and location.
In terms of function, the hotel was good. The water was hot, my room was clean and the bed was reasonably comfortable. The hair dryer didn't work, but if I cared I'm sure I could have gotten a replacement. The shower head was broken (stuck on the massage setting), but it was not a big deal. The drain didn't keep up with the water flow, and that bothered me a little. I would have asked for that to be addressed, but my colleague had the same problem in her room, so I figured it was just the way it was. All in all, it served the purpose. The lobby was less clean, and I attached a picture of a stairway in the lobby where there was loose dirt that I noticed on both days (in other words, it wasn't cleaned).
In terms of style, with a few exceptions, it's mostly old looking. The art on the walls had been updated, there is an Aeron chair and the TV is modern, but other than that, it's really outdated. The wallpaper was buckling, there were chips in the door, and the furniture looked cheap and old. The hallways had big electrical panels exposed (like circuit breaker boxes). None of that really matters much except that it contributes to a feeling that the place is not special.
The service was good. I asked for a late check-out and it was no problem. The people were friendly and responsive. They seemed to care. The concierge was not great in terms of recommending places, but that might be because there was nothing nearby to recommend. Which leads to the discussion of the neighborhood...
The neighborhood has NOTHING. It was a 10 minute walk to anything reasonable. Also, the doors had those metal panels on the outside (see pictures) to prevent someone from breaking in, which I found troubling. The metal panels might be a holdover from a more dangerous time. Notwithstanding, I did not feel unsafe, but the metal panels combined with a complete lack of activity in the area made me wonder.
I think if you have business in the area, it's not a bad place to stay; it's just not special place (except the service, which was good).",2,3,1,1
"Imagine my unpleasant surprise when I arrived at this Hotel!
I got bumped from the Hilton, Inner Harbor, and instead they offered me.... the Home 2 Suites. Same price, but a world of difference. It just looked like a local, seedy joint where undesirables might hang out. The Front Desk staff were ok, not overly friendly, but not bad. Nasty, small elevator and really ugly rooms. The bedspread and linens were so wrinkled I was afraid to sleep on them. I put things over it, so that I wouldn't have to let it touch my skin. To add insult to injury, they wanted to charge $25 a day for parking. I was already paying almost $170 a night for the dump! Be very careful! Just because it has Hilton attached to it doesn't mean it meets the standards of most Hiltons.",2,2,0,0
"Horrible customer service front desk employee Fatmir
On my last two trips to this hotel Fatmir was rude, beligerent and spoke down to every cusomer. He had an additude and was the most unprofessional person -I have ever met. Managment should fire that person or take him away from client interaction. I have traveled all over the world and have never experienced such behavior,even at a third world country. It is a shame, the hotel is good but that little man makes it a place unfit for humans. He shoud find another profession. STAY AWAY FROM FATMIR and look for other places to stay. I hope the manager or owner acts on the feedback and takes action! Im not the first person with this feedback.",1,1,0,0
"Over priced
This is an ok hotel but I think it's over priced for what you get. They charge too much for parking and there is always a lot of kids running around and the rooms are small.",2,3,1,1
"White paint & brown paint sprayed all over the place now.
The place needed a renovation top to bottom and it has finally had it. Stayed there many times in the past five years for work and bring my my wife & family with me for some added days of pleasure on my own dime Honestly, when I went 2 weeks ago with my family, my 6 year old daughter said, dad i didn't know you could paint couches. Thought about it and you know what she was right. Each room i have been in since the new people took over is basically the old furniture spray painted white. The more you look around you see that every thing in the room is the old stuff, if you'd ever stayed her before, has been spray painted white ......crazy but that's what you experience. The bathrooms are still tiny, not renovated, just spray painted white except a new sink i think. Hallways are cool with brown painted walls, dark but looks beautiful. The famous Pump Room looks great now. Trendy small plates of food and drinks starting mostly at $19.00 each are lushish. NY city prices in Chicago. Kind of cool though, if you have money to burn and aren't too concerned about service. Skip staying here but spend a few extra bucks on a drink in the Pump Room to see what the famous old timers experienced. Didn't eat at the Pump Room in its glory days but the photos all over the place in the hotel will show you it's not like it was back then..... and it shouldn't be now it is 2012. I feel really bad about saying something bad about my home away from home when 5 days every 3-4 weeks. Rather like loving an abusive partner, you deal with it and know it is not supposed to be like this.",1,1,0,0
"Excellent, glad I stayed there
Had the best of times. Everyone was very kind starting from reception, concierge and food service were very friendly. We felt at home and surely we will do it again. It was not cheap but very pleasant. Had one problem with weak WiFi connection which the hotel solved by providing me with direct internet service.",5,5,0,0
"Average hotel
The rooms were clean and the beds were comfortable but they dont have much else to offer besides the pool area. The free breakfast was nice and it wasnt too far from the marine base which was our main reason for visiting in the first place. No major complaints but no major complements either. Worth staying at if you get a good price.",3,3,0,0
"Poor Hotel
I stayed at this hotel for a business trip and was very disappointed. My first impression of my room was walking down the hall strewn with room service dishes that still hadn't been cleared at 3:30 in the afternoon. These had dinner type foods not breakfast so these had been sitting for a while. When I got to my room I was greeted by a dirty toilet plunger right outside my door on the floor. I immediatly checked the toilet to see if it had any problems and it took 5 minutes for it to stop running once it was flushed. I called the front desk to inquire if this room had plumbing issues and to have the plunger removed. The front desk clerk never apologized and instead told me she just got on shift and no one told her if there were problems. Not very helpful or concerned. My room itself was cramped and the rugs were very stained. My room shade mechanism was broken so I couldn't open/close it. There was hair in my bathroom and there were Ritz cracker packages left on the floor by the nightstand so their cleaning thoroughness is suspect. My room came with free parking and I was instructed to just swipe my room key at the front gate when I wanted to leave. The entire three days I stayed there, that never worked. I pressed the call box attached to the gate for help and no one ever answered it! I had to make all the cars behind me back up so I could get out of their way and drove back to the hotel. The desk clerk told me they had been having problems with the gate not working and gave me a paper ticket to get out. The next day I asked the desk before I left if the gate was fized and that clerk had no idea there had been any issues. I had the same problem except this time a hotel worker who was driving home got out of their car and flashed their badge to open the gate for me. She told me this gate never worked with the room keys! My room also included breakfast. There was one poor waitress waiting on all the tables so service was very slow. They also ran out of food (oatmeal) which was strange to run out so early in the morning at 7:30. The hotel is very close to the airport. Restaurant choices in the general vicinity of this hotel were very limited. Internet service worked without a problem.",2,2,0,0
"Don't Expect Any Advance Requested to be accommodated
Stayed 3 December-9 December 2012. Booked direct with Novotel.com. Booked well in advance of trip and requested a room with a good view over time square as it was our first visit to NY and it was our silver wedding anniversary. Noticed when checking trip advisor reviews that there was work going on in the hotel and the the general manager seemed too responded to reviews so e-mail about my concerns etc.
When We arrived we were given room 2808- a room with a party wall with the lift shaft- you could hear the lift trundling up and down the lift shaft- and a disabled bathroom with a wet floor shower-the water went every were when you used it, a giant neon sign outside the window that lit up the room. There is not a single drawer in the room for cloths and only a very small hanging space that could hold about 5 hangers of cloths- Are you meant to live out a suit case for six days? - there was only one seat in the room that has a rip in it.-we immediately phone reception to change room- this didn’t happen until later the next day- if you genuinely need a room with a disabled access shower I hope you travel light!
The room we moved to was much bigger and better than room 2808 with a comfy bed, two seater couch , two chairs and enough drawer space for or cloths. 
Didn’t use the hotel restaurant and only had one drink at the bar this was due to the poor ambiance created by the scaffold and temporary ceiling and stark Florence lighting in the bar area( this was a shame as we usually like to have a couple of drinks in the hotel bar before we head to our room. 
The outside deck was a nice vantage point and the hotel was convenient for time square (but so are countless others)
At checkout I enquired whether I would get a discount for my first night’s stay as I did not consider it a superior room, which I had booked and paid in advance for, and that was flatly refused.
I am disappointed that even though I took the trouble to e-mail the hotel twice, one of the times the general manager, asking for a good room and was given a room not suitable for someone staying for six nights.
I enjoyed my stay in NY just disappointed that the hotel let me down.",2,2,0,0
"Great Hotel for Price
This hotel has recently been renovated, so it is very clean and modern. Interesting decor and really great location to some of the best tourist attractions. Only complaint is the bed was very uncomfortable.",4,4,0,0
"This is definitely not a FOUR STAR hotel.
This hotel has got to be the worse establishment that I have experienced; wow!! you can stay at one of Marriotts lower lines of hotels, i.e., Springhill Suites and the marriott line is by far head and shoulders above the Wyndam line. Please reconsider your stay here and take these reviews to heart. I was definitely disappointed from the onslaught and agree with all the negative reviews posted and do not have to elaborate any further--please take time to read them and note the similarities. This is my first review ever of any hotel and this one is definitely not a four star establishment--please!!! It is sad when Holiday Inns, Hyatt Place etc is better and offer better service and amenities. The prices here are ridiculous...$4.50 for a small bottle of water--what a joke, separate Internet cost for each device, $50.00 to park a vehicle...constantly bombarded by panhandlers outside the hotel and the list goes on. In short, I will never stay at another Wyndam regardless of location...this is my first and will be my last.",1,1,0,0
"Value is good, but some serious attention needed here
There are two primary concerns with this hotel. First is that housekeeping is VERY poor. My room was not attended to properly and we were out of the room by 11 a.m. I have stayed at this HoJo for many years, and closers of the doors have been in disrepair all those years. The doors slam shut to the point they are dangerous . If you or a child has their hand/finger in the door, it will likely cut them off. Sleeping with the slamming doors is a problem also.",2,1,-1,1
"GREAT FOR COUPLES TOO
We are a couple who came to this resort because my husband had a meeting. Most of the other reviewers touted the resort for kids but we did not find this to be a distraction. The resort is large enough so if you want to go on a quiet romantic walk with your husband it is totally possible. We stayed the week before school started so the hotel was overrun with kids. The lazy river was crowded but still had stretches on solitude. On check in a nice young man noticed I was limping and told me I could have free valet parking. I said no but engaged him in conversation. He was the guest services manger Bryan Niehaus. I couldn't believe that the guest services manager was standing in the hot Texas day making sure everything was ok with every guest. Bryan also personally directed ensuring our room was ready early and came up to the lounge to direct me to room. THIS IS A YOUNG MAN YOU NEED TO CONTACT BECAUSE HE WILL GET THE PROBLEM SOLVED. Our room was large and well appointed. All rooms at this resort have refrigerators for your sandwiches and cokes. We used the Gold Passport lounge which is only open at peak summer times. The lounge serves a continental breakfast. It was just ok no protein except hard cooked eggs and smoked salmon for bagels. They had waffles that were very hard one day. Plenty of rolls, bagels, and bread stuffs. Fresh fruit and some special local treats, with a expresso machine. During the day while my husband in conference I exercised in an adequate uncrowded exercise room, read in a quiet space under a tree, and rode the lazy river. We went to lounge for snacks and were more pleasantly surprised to find 2 hot appetizers, chips , and cheese plate with grapes. The lounge also had all the water, sodas, and juices a person could want. It makes sense for the family because of the savings. Wouldn't want it every night but would be great after a trek to wet and wild. Also later they put out some mediocre desserts which we added hot chocolate from the expresso machine. I let them know that this was also my birthday week and Hyatt as usual remembered and sent us a beautiful surprise to our room . Check out was smoothless but the stay did not post to our gold passport account. Be sure and check. Finally thanks Bryan and y'all remember he is the man at this resort.",5,5,0,0
"What a shame that service let it down.
Having got off a cruise boat in New York we had booked the Jumeirah Essex House long ago for our short stay in New York. As we had one more night on the boat before disembarkation we took ourselves over to the hotel to make sure that reservations were in place and requested early occupancy. On this occasion the receptionist was very helpful and took charge card details so we were confident of a good stay.
Following lunch time arrived to queues or people waiting to check in and no rooms available.
No hot towels or refreshments as expected on arrival, but the worse thing was that there were no porters to take our luggage and we ended up carrying our own, large amounts of luggage having come off a cruise boat.
Eventually room ready and was good, comfortable and well equipped. Unfortunately room was on back of hotel so only overlooked back yards and buildings.
Unfortunately, on check out, having requested a porter to pick up luggage and take to reception, we waited for 25 minutes. Two phone calls later and still no porter. We carried our luggage to reception. This is not the service we would expect from this class of hotel.
No one apologies. No help. No smiley faces. What a disappointment.",3,2,-1,1
"Good location, the service is ok, was expecting more
Nice location and facilities. I expected more in terms of service - disappointed with the service in the restaurant, it was slow, not paying attention to the details. 
The front desk was not very helpful with some minor requests - could not make a copy of a single page for me, referred me to the business center.",2,3,1,1
"Yuck.
We stayed at this hotel for a wedding. YUCK. The bathroom was dirty and incredibly outdated. The shower head put out about 5% of the water coming through the tap and it alternated between scorching and ice cold. We could hear everything in the room next door. I've staying in nicer chain hotels (Super 8). Everyone at the wedding reception was talking about how sub-par their rooms were and laughing about the showers. The front desk was completely disorganized and couldn't even provide a recommendation for a Mexican breakfast - in SAN ANTONIO?!! Stay somewhere else!",1,1,0,0
"Not the best place to stay in Baltimore
We were terribly disappointed with this hotel. First, we had reserved through a sports packaging company for the Preakness and reserved 3 in a room. At check-in the desk person gave us the impression that she was looking at us down her nose, mumbling you only get 2 breakfast tickets even though 3 in a room. We certainly did not care, but did not like her attitude. Then the room was so small, not at all what we were used to from the Hilton and its chain. They gave us only 3 towels, two paper cups for coffee in the room, no frig, and nothing special at all. The garage in the building says it is not connected to Hilton and no discount for guests. They charged for Wi-Fi - nobody charges for Wi-Fi. All in all, if we go back to Baltimore we will stay in the Intercontinental.",2,2,0,0
"Good base to explore from....
We spent a couple of nights here while we did a whistlestop tour of DC. Had a bit of a problem finding the hotel as the Supershuttle driver didn't know it! But we were impressed with the room and enjoyed a cocktail in the bar before we headed to friends near Dupont Circle. Lots of eating options within easy walking distance.
It's a fair length of walk down to the National Mall but it meant we started early at the Memorial Gardens and Lincoln Memorial before we headed along to all the museums at the other (busy)end. 
We picked up one of the Hop On/Off buses which circulates round close to the hotels not serviced by the actual tour buses. We were a little surprised at first as this bus must be one of the oldest buses and the fumes were a bit overwhelming, however it took us into the Ford Theatre where all the tours start.
We really didn't spend a lot of time in the hotel as we were there to explore but can't complain about the quality/price and the staff were very helpful.",3,4,1,1
"Convenient location, average otherwise
I only had a day in Boston to be a tourist so wanted a central location that would allow me to walk to the city sights. This hotel was ideal for that purpose. I enjoyed the Freedom trail which I joined just ten minutes walk from the hotel and spent the whole day exploring.
The room was clean but a little dated.
The bar and restaurant were closed for renovations and the very plain brekkie buffet was served in one of the upstairs reception rooms. Perhaps once the restaurant is finished they will offer something more interesting?
The exercise room was small and overlooked an ugly balcony covered in utility equipment, not at all inviting. It had a treadmill, a bike and a cross-trainer and that's all.
In the end I chose the hotel for convenience and it served that purpose acceptable so I would recommend it on those grounds. If however you are looking for the hotel itself to be a special experience then this would not be a good choice.",3,3,0,0
"Nice little hotel in a great location
Stayed here in early Oct on a Monday, so I got a very good rate $210 per night plus $25 for pkg in nearby garage. Really can't beat that. The hotel is just 2 blocks from the Flat Iron Bldg between 28th and 27th on Broadway. For NYC, it's a very quiet area. It was several long blocks east of the High Line, a terrific new addition to the city, not far from Chelsea Piers, and a couple of blocks north of Eataly, Mario Batali's (et al) new venture across from Madison Square Park.
Being on Broadway, there are several subway stops nearby but for those who like to walk,it's an easy jaunt up to Times Square or down to the West Village and SOHO. Central Park area and museums and Wall Street and 9/11 Memorials would require public transportation ... for most folks.
The hotel is small, but clean with attentive, friendly and helpful staff. Our room was somewhat small, even by NYC standards, felt more like Europe - entry way to hotel, elevator and front desk area all felt more European than NYC - nothing wrong with that in my opinion. 
The room was newly updated (our floor - the 8th - was being painted the day we arrived, but the old paint seemed fine, seems they were simply changing colors), with windows overlooking the Empire State Bldg (a nice, pleasant surprise), and as it was Columbus Day the Bldg was lit with Red, White and Green lights in recognition of Italia. The room had a 32 inch flat screen, but programming was very limited, some channels, like TBS were supposedly available but actually were not.This is normally a yawn for me, but the Yankees were playing in the Playoffs and I couldn't watch them after we'd returned from dinner - annoying.
The room came equipped with a safe, but the closet and dresser spaces were quiet small - so I don't think anyone could stay for more than a few days or so. Although there were a large number of tourists from other countries who had quite a bit of luggage, so perhaps their rooms were significantly larger. We were in a Queen which was fine for a single night.
The bathroom was large and had windows overlooking Broadway with very large sills, allowing for great space for toiletries, etc. The bath had been updated with marble vanity, new fixture, etc.
All-in-all, I'd definitely return here were we to want to be in Chelsea. It is a great value in a very nice area of Manhattan. They also offered a buffet breakfast which looked ok - pastries, fruit and such, again, very European-like.",4,4,0,0
"Good stay and good price
This hotel is a pretty good hotel at about 10 minutes from the downtown of Seattle. The hotel is clean, comfortable for it's category, with large rooms and good services. WiFi is free and working well. The breakfast, unlike other hotels of the same category, is good and abundant with many choices. The location is also good because is in front at a big commercial center with many shops and restaurants where eat. The peoples at the front desk are always kind and also available to solve every problem. Parking free. Suggested to everyone like to stay in Seattle without spend a lot of money and above all with own car.",4,4,0,0
"No Comfort
I have relocated to LA and have been booked at the Four Points By Sheraton LAX for five nights due too no control of where I land due to a third party booking through Priceline, My stay there was unsatisfying and frustrating. The room numbers ranging in 400 -700 had a disgusting smell, the smell of moldy wet clothes or basement, sort of a mildew sent, although my initial disgust for the bad smell took me by surprise, the appearance was nice and fresh soft greens and and yellows with a fresh white bath room area. Though I notified the manager of that shift and was graciously moved to another room, needless to say there was no resolution, that room also smelled. Later that night me and my significant other had a beer at Brewsters bar in the lobby which was a pleasant experience with great staff/bartender (Adrian) also an amazing beer selection, and great burgers, after an amazing night upon returning to our room as I got into bed and laid down on the pillow it had an awful cologne smell, we looked for a resolution but it was not met we were offered breakfast and parking with no charge which I guess was the best they could do, I just wanted a nice comfortable pleasant room. With name your Price through Priceline once again I'm at FOURPOINTS By Sheraton LAX! I thought ok maybe this time me and my family could catch a break and change towers, so during check in I spoke with the assistant manager about my previous displeasure and he was quick to switch towers to the east wing in which he stated was a newly renovated tower so I was Like 'YES'! little behold I open the door to room 481 in the east tower to be overwhelmed with a even more disgusting odor and a funky look it was a triple down grade to the previous stays I mean it was a funky the paint was horrible the white bathroom floor was filthy I wiped up some of the dirt to see if it was stained and it wasn't it was just dirty. The light switch in the bathroom had dried crusted food stuck on it, night table had pink finger nail polish on it and the heating/cooling vent was yellow from just being old. The staff was great they tried to accommodate us in there own way, never wanting to give the appropriate accommodation, a free meal and parking in comparison to horrible quality, is not justifiable. In short The Rooms are humid and moist and the smells are unpleasant, customer service should have more principle and value. With better management! With getting great deals the options based on star ratings should fit",2,2,0,0
"good value for park and fly but would think twice about sleeping there
hotel needs major cleaning and update of rooms. shuttle service was good this time .Used it before .It has greatly improved and good price. I would park and fly but not stay here again. shuttle diver jermaine andrews was freiendly and helpful",2,3,1,1
"Business trip
Worst hotel I've stayed at in over 5 years. Common areas were unkept, chipped paint, stained carpet, and dirty. My room had dirty walls and chipped paint. The sliding closet door was falling off.",1,1,0,0
"Outstanding stay with amazing views!
Wow! What a beautiful hotel! Everyone from the front desk staff to valet parking were over the top friendly! Can not give this hotel enough top rate stars!! We had the pleasure of staying on floor 54 with the most amazing views of the river, Macinaw Island, and downtown Detroit. The room's outside ""wall"" was wall to wall and floor to ceiling windows! Just open the curtain and enjoy the beauty. WOW! The room was large and spacious, very clean and had Bath and Body Works for the in room amenities. The fitness center was fantastic. Most hotels have only 2 treadmills, this looked like an actual health club. Even if you don't exercise, at least look at the fitness center! It is located on floor 40. The hotel itself is cicular so the fitness center is basically all windows with the best views you will find in all of Detroit! Once again, amazing service at the fitness center, too. The kind lady working brought over an ice cold bottle of water for me while I was running on the treadmill... this rarely happens at a hotel fitness center! It's little things like that which makes this hotel's hospitality truly top-notch!
If it is your first time to the Marriott, you may find it a bit confusing at first. The hotel is located in the very center of the Rennaissance Center. The lobby is on the 3rd floor ( you will probably enter on floor 1, especially if you drive in, so take the elevator up to floor 3) as well as the bar and a restaurant. Starbucks is located on floor 1 and a food court is located below floor 1 which you have to use an escalator to get to. There is also an amazing seafood restaurant (Joe Muer Seafood) located on floor 1 on the Riverstreet side. It is pricey but worth it. Be sure to have some coconut cake there! There are so many places to eat from fast food (McDonalds and Burger King and Subway) to upscale restaurants that you never really have to leave the hotel. There is also a CVS and many shops inside the Center. 
Hope your stay is as excellent as ours was! We will return to this hotel every time we are in Detroit!",5,5,0,0
"Nice Stay with Great Service!
I stayed at the Essex Inn for a week while in Chicago for business and enjoyed my stay. The hotel is well located on South Michigan within a few blocks of an El stop and the subway. The hotel is within walking distance of Millennium Park and the Art Institute. There is a park across the street where many people jog and walk their dogs- it seems to be a very nice neighborhood and I always felt safe walking back from the train or museum, even later at night. 
The rooms are small but nicely updated. There is a mini-fridge in a cabinet under the TV. However, there was no microwave in the room or available to guests in the lobby area. There were plenty of TV channel selections. The heating system did not have thermostat control- it was either heat is on or off- but I learned to turn off the heat at night since I like it cooler to sleep. The windows open if only a tiny bit- that is a little perk that I always look for because it is nice to hear the street noise and get some fresh air. The bathroom was small but fine for just me- it would be hard for a couple to get ready in the same small space, though. There was not a full-length mirror in the room or the bath. 
The hotel had one of the nicest pool, sauna and fitness areas I’ve ever seen! There was always a friendly lifeguard on duty. The pool area has a bin full of pool toys like kick boards, balls and rings to toss as well as games like checkers and chess on the tables that surround the pool. The gym has plenty of cardio and strength equipment. Parking on site was slightly more expensive than surrounding public lots but included in/out privileges and was much more secure. For the difference of about $15/day it was worth it to me to know my car was in a supervised area.
By far the best thing about the hotel was the service- from the front desk to the valet staff to the lifeguards to maintenance. I checked with the front desk every time I took the train to be sure I was picking the best stop to get to my destination. They made great restaurant recommendations and had plenty of menus on hand. When a channel on my TV didn’t work, they sent maintenance up within two minutes of my call (around 9:pm) to take a look. The lifeguards treated me like a friend. Good service goes a long way in my book and everyone on staff at the Essex met and exceeded to my expectations.",4,4,0,0
"Appearances may be decieving
I would never come back to this hotel, never ever. The rooms aren't what the webpage shows, one day I had fever and went down to the front desk and they ""could not give me an Advil"", another day I got stained sheets, another day my tv controller was missing, oh! and they can't purchase tickets for you either, another day my hand towel was missing, and finally, another day I craved a beer, opened the mini bar, it was half empty, I checked the minibar list and there were supposed to be there, I called the front desk and told them and he answered ""I don't have the key to the liquor fridge"". One word: Horrible!",2,1,-1,1
"Not a Typical Westin
I spent three nights at the Westin Park Central in Dallas this week.
I have come to expect a nice hotel when I see the name ""Westin"".
Unfortunately this hotel does not live up to those expectations.
The room was very tired and was humid when I walked in the door.
The worst part of my stay was that on the third morning of my stay, 
I awoke to find fresh bite marks on my legs that were clearly bed bug bites. 
The faucets and fixtures were tired and the hot water temperature was difficult to regulate.
No free coffee in the lobby like the Westin properties that I usually visit? 
Instead, it was nickel and dime right and left. Parking, coffee, wifi... all up charges.
The Lobby was filled with a private event that was loud and packed with wall to wall people.
It was difficult to move between the door, front desk and the elevators to the rooms due to the volume of people in the way. Seriously? Why was this private party held in the main lobby?
The Westin brand name has been forever tarnished in my mind.",1,2,1,1
"Poor service
I stayed in this Extended Stay for 2 weeks and found that the service was below average compared to the other Extended Stay properties that I have stayed. The room I stayed was Queen-size. When I checked in, I found that the shower tap was jammed. It took over 3 days for them to fix it. After fixing, it started leaking hot water filling the bathroom with steam.This was not fixed even even after a week. 
There were a few utensils that were usable but one of them had a loose handle and it came off when I held it. The bread toaster was broken and was never replaced for my entire stay. 
While the rates charged by the hotel are reasonable, the service leaves a lot to be desired. I will not recommend this hotel.",2,2,0,0
"Clean, friendly, convenient.
Needed a place close to the airport and I was happy to find this place. Convenient, clean, friendly and reasonable on price.",5,4,-1,1
"Horrible, Never Stay Here
Had to stay here a week for business. Worst experience of my life. Came back from ocean after work and was locked out of my room. They said there was a ciggerette burn hole in the sheet of a no smoking room. They would not allow me access to room unless I gave up $500. This room happened to be equiped with ashtrays and no smoking signs were conveniently placed on table in room after all of this happened. My medications were in room and the hotel staff were actually arguing in front of me as to whether I should be allowed to retrieve them. I requested a manager and was denied. Finally I had to end up calling the police. That was a joy. As I was from New York they accused me of being there to buy crystal methyline (excuse spelling as I have no idea)and illegally searched my room. End result, 2000 miles from home in silicon valley where there were absolutely no vacancies for hundreds of miles and I am evicted with nowhere to go.
The company I worked for did a great deal of travel and took this hotel chain off of their acceptable lodging list.
To be fair, the swimming pool was nice. Only thing is, my co-worker got ear infection most probably from swimming in there.
As you can see from the other reviews. Don't stay here.",1,1,0,0
"Great hotel for a good price
This was my first stay at a Hotel Indigo and I will stay again. The room was spotless and quiet, the bed super comfy and large for NYC standards. Staff was friendly and helpful.",4,5,1,1
"Very convenient!
I booked my stay there on short notice for a work function. The room wasn't anything special, but I was only there for a day so it served it's purpose. The function I was attending was held in their ballroom, which is not only huge but beautiful. Time square was only a few blocks away and I caught a cab to the Freedom Towers which are looking quite amazing. If you want access to the Freedom Towers, you have to register online before hand. I think they run a quick background check or maybe just keep a list of the people who come to see the memorial (for obvious reasons)",4,3,-1,1
"In the heart of NYC
Stayed at this hotel for four nights. Check in was very efficient and staff very polite. We were given a room on the 7th floor with a view overlooking Times Square. This was our second visit to New York, and we were thrilled to be overlooking the heart of NYC. However, the room, whilst being very clean, was very small. Would definitely request an upgrade to more spacious accommodation, should we choose to stay at this hotel again. The bar downstairs provided a nice ambience with overall service being first rate. The lobby is huge and nicely appointed. The location is superb with all major attractions close by and easily attainable be it either by walking, taking the subway or catching an iconic ýellow cab'! NYC, there's nothing like it in the world!!!!",4,5,1,1
"You get what you pay for..
Which is all you can really expect right?
The good? Best location imaginable at the price. Im kind of a cheapskate when it comes to traveling so this is important. The bed was alright, certaintly not the worst I've slept on.
The bad? Housekeeping is very impatient, particularly if you are just getting dressed for the day and will be ready to leave in 5 minutes.
The Ugly? The room was just not very pleasant (again you get what you pay for). The couch was falling apart, the carpet stained, paint chipped, hair in tub, and sand paper towels.",2,2,0,0
"Superior hotel with great view of bay and Coronado
Although quite large, the Marriott is well located and has very attentive service. Just outside the back of the hotel is the boardwalk with many shops and restaurants. Rooms are large and nicely furnished.",5,5,0,0
"Nothing Special, Still Needs Work On Customer Service
In town for a conference. Somehow my reservation was cancelled prior to my arrival--fortunately, I caught it about a week before when looking at my Marriott Rewards page. Called and they told me they didn't know why, but it wasn't them--I'd have to call the conference organizers. I did and got te reservation reconfirmed. No problem....or so I thought. When I arrived, with print out in hand with the new information, they still didn't have me in the system at the front desk. *sigh* They did get me a room, though. Actually, Yvonne at the front desk was totally delightful. Only thing she couldn't/wouldn't do is give me access to the concierge lounge, even though I was on the lounge floor. I spoke with Front Desk Manager Bertha, who hemmed and hawed and then said she'd have to see what the census was and would get back to me and then walked away. I never heard from her again. Thanks for the lack of follow-up! Just a courtesy call to the room would have been appreciated. 
First room I was put in: 1049. It shares a wall with the housekeeping service on that floor, and apparently there is either an elevator or dumbwaiter shaft right behind the headboard. Swooosh, swooshing sounds up and down the wall. I heard it at first when on the phone with the help line trying to get the Internet access on my computer. I kept receiving a ""room number not verified"" message. After 20 minutes on the phone to finally get logged on (they asked me to download a totally different browser: I use Firefox and have never had problems logging on in the past at this or any other hotel!) I had a chance to call about the room noise. 
First call to their guest service line: ""Let me transfer you. Click."" Two rings and then another click and dead silence. Then a dial tone. So I called again and explained what happened. ""I'm so sorry, let me take your room number and have someone call you right back."" 15 minutes and no call, and I figure they aren't going to call. So I gathered up my stuff and went back down for another room. Finally, I was put in a decent room, 1105--at the end of a hall, far from elevator noise. Still no word, of course, on the concierge lounge situation. 
Next morning, up for the conference, ironing my shirt. The iron doesn't work: the dial for the settings is jammed and won't turn, so water just keeps spilling out all over the shirt. I write a note for housekeeping explaining the problem and asking them to replace the iron with a working one. I put it in the middle of the entry floor so they can't miss it. 3:00 p.m. I come back to room and iron is on floor in the hallway. Good sign. I look in the closet for the replacement iron. None there. Bad sign. ""They must be working on it,"" I thought, so I give it time. 
After 7 p.m. I figure it is not coming unless I do something. So I had to make another call. Again cut off during first attempt at transfer. Second attempt got me to housekeeping. I explained the situation, and they said they would send someone right up. AND THEY DID! Housekeeping brought up a functioning iron. That was good. 
The room was clean. Heat didn't work properly: It was cold outdoors and I had the thermostat set to 76 degrees and it was chilly in the room. It only blows mildly warm air. No extra blankets anywhere in the room--I woke up chilly a few times and had to double over the blanket/sheets in sort of a sleeping bag to stay warm. (But, hey, I live in Florida and I'm used to it being warm, so perhaps northerners would find the room just fine.) 
Overall, I was disappointed with the service at this hotel. When I called about the reservation issue, they made it clear that it was my problem, not theirs and gave me a number to call, instead of taking the initiative to get it fixed. They never expressed an apology or concern for the problem, nor did they seem interested in what actually happened so that they could prevent it. They didn't follow up on my request for access to the concierge lounge, which I think would have been a very small concession and would have gone a very long way to developing a satisfied Silver Elite customer; perhaps motivating him to stay more often at Marriott to become a Gold Elite. The Internet service thing was weird: being told to download a different brand of browser to work on the Internet? Really??? The phone transferring cut off and then not getting a call back when promised was frustrating. The iron being removed and then not replaced didn't make sense. It seems like a good customer service overhaul/training is in order at this property. The facility is decent, clean, works well for large groups. It could be a top-rated hotel if they can figure out how to get staff to care about the customers and think about the overall experience and how they can enhance it.",3,2,-1,1
"over rated and over priced
We stayed for one night as a victim of Hurricane Sandy. It cost C$500.00 per night for this we got
A kettle but no tea bags or coffee to make a drink (had to order this through room service costing extra) Fortunately there was a store round the corner to buy milk and tea bags ect.
Sofabed, but no bedding to make it up (took us over 2 hours and three phone calls to get all the bedding needed)
Traffic Noise (the windows were not soundproofed so were kept awake all night)
A huge very long table in the very noisy lobby where you could sit with the New York trendies and connect your lap top with the internet whilst enjoying an over priced drink.
Suitable for young trendies with more money than sense who are oblivious to traffic noise",1,1,0,0
"Nice hotel, but no four star!
I've been to plenty of four star hotels and resorts, and this is not a four star in my opinion. A 3-3.5 star, but not a 4. 
Decor is looking worn--especially in the halls and lobby. Room was clean and staff seemed pleasant. Beds are super comfortable and the pillows were great, as well. I did visit the fitness center on site, and that was very nice--spacious and clean with lots of new equipment that suited my needs! It is on a relatively busy street, but this is center city, so it was as I expected. It is close to good restaurants and transit.",3,4,1,1
"Can't sleep tight because the bedbugs bite!!!!
This is the worst place in Memphis to stay. The hallways are dark and dingy and the rooms stink. The bathrooms are filthy. There are hookers, drug dealers, and drug users all over. And to make matters worse, there is a horrible bedbug problem. My fiancee and I have red bumps all over our bodies and we even saw a couple of the critters crawling across the bed! The price is good; but, the money saved was spent on medicines and anti-itch creams from all of the bedbug bites. BEWARE, don't go!!!",1,1,0,0
"I'll never stay at the Doubletree in Charlotte again!!
I stayed at this hotel in July, 2012 and I'm VERY sorry that I made this choice. When one walks into the lobby, the impression is that of a very nice property, attractively appointed and well-kept. In my experience, that is where it ends. I actually made a few brief notes before checking out after a three-day stay, so that I could be sure to capture a few of the difficulties we encountered. To make it worse, I had my mother with me, and she also found the hotel to be less than optimal. We had two separate rooms, so our complaints are not based on the experience in only one room of the hotel. Some of the complaints we had are quite minor, but when grouped together over a short stay, they leave a very distasteful imprint:
1. Ants in the nightstand area in my room on each of the three days.
2. Dirty elevator, where someone had spilled a drink, and it remained there for more than 5 hours
3. Had to call housekeeping for wastebaskets, since there were none in my mother's room.
4. On two of the days, my room was not cleaned by the housekeeping staff until after 4:00 pm.
5. Vending machine on the second floor out of order during our stay.
6. Cold water in both the bathroom and kitchen ran warm, no matter how long the tap remained open.
7. What appeared to be an ATM was broken during the entire period of our stay.
8. Dirty trays from room service in some rooms (not ours) were left in the hallway for ages.
9. Trash and debris (cigarette butts, beer cans, paper cups, paper, etc., etc.,) under the bushes outside the balcony in one of our rooms.
10. My mother had a room designated for the handicapped, and there was no telephone in the bedroom, only in the living room area of the suite!! Who ever heard of a bedroom designed for use by disabled person......with no telephone next to the bed in case of emergencies!!??
BUT BY FAR, THE MOST UNFORTUNATE EXPERIENCE WAS THE OPERATION OF THE AIR CONDITIONING UNITS IN BOTH ROOMS. THE COMPRESSORS WERE SO LOUD IN BOTH OUR ROOMS THAT SLEEPING WAS DIFFICULT!! WE CALLED ENGINEERING, AND WERE TOLD THAT NOTHING COULD BE DONE. Also, in my room, a loud knocking noise occurred after the air conditioning cycled off, and I found it VERY annoying. 
I must say that the staff we encountered at the hotel was very pleasant and accommodating, but despite that, I would still never recommend this hotel to anyone, and I would be cautious about some of the positive reviews found on this site for this particular property. I have traveled to more than 20 countries around the world, and to 34 states in the U.S., and stayed at many EXCELLENT properties. However, the Doubletree in Charlotte was one of my most disappointing experiences. This hotel appears to be independently operated and not directly run by the Hilton chain. I would suggest that the Hilton company disavow themselves! This property will give them a bad name! We discussed the hotel with a colleague we were visiting in Charlotte, and she indicated that many others with whom she works have had complaints about this hotel when they visit the area as well.",2,1,-1,1
"Ultra-Modern
This is a wonderfully appointed and staffed hotel. The rooms are small but very well organized so they don't feel cramped at all. The bed is motorized and converts to a sofa or a lounge. They have a free comtinental breakfast with a wondeful assortment of muffins. The WiFi is free as well. It is located in walking distance to Times Square and the Theatre district. Be sure to check out the robot that will store your bags if you arrive early of want to do more exploring after you check out.",5,5,0,0
"Dirty and Gross + Poor Service
I stayed here as a fun family getaway in early October. The staff was professional and courteous and that's about where the good ends. The room had a strange stale odor to it. When I found the air filter, I saw why. The thing was literally caked with dust and dirt and looked as though it hadn't been changed in years (pictures attached). I could tell the upkeep just wasn't there and this was confirmed when I found two cockroaches in the room (photo proof). The door between the living room and bedroom had been annihilated and the hardware with screws was laying inside the door jamb (not great for me with my small children). I contacted Hilton through their website and it's been a month with no response. Shame on you Hilton. No one should pay $200 a night for this kind of experience and your lack of follow up only further proves that you care nothing about your customers.",1,1,0,0
"Loved the place
You can't beat the location, 5 minutes from Central Park, less than 15 to Times Sqare. First room we had was not satisfactory to us but after talking with the ""Guest Relations Manager"", Mr Ricardo Alvarez, we were given another room in no time and everything was perfect. We must say Mr Alvarez seemed to go out of his way to be certain we were satisfied with the hotel. In fact, all the staff we delt with were super nice and professional. And you've got to have breakfast there too, don't miss it.",4,5,1,1
"It's all about money, not service
I purchased our reservation through an online deal that did not specify bed type. Because I knew there was plenty of occupancy, I didn't think it'd be an issue. My companion and I are old high school friends who hadn't seen each other in years. But when we requested two beds, they insisted we pay $20 extra per night. That negated our online savings. Even though the hotel wasn't even close to capacity, and another guest we talked to said he asked to be switched to a King room instead of 2 beds, the front desk staff insisted we pay extra. Usually 4+ stars gladly accommodate bed requests, and even upgrade to nicer/bigger rooms unsolicited; they are all about customer service. Not the Warwick -- what a disappointment.",1,2,1,1
"Perfect!
Stayed overnight after a Wings game, about a 15 minute walk so it wasn't bad at all. Great view of Ford Field and Comerica Park from our room on the 17th floor! Lots of dining options! If you want to eat at Roast, make sure to book ahead! They have a compact ref in the room that's full of items they want you to purchase, so if you want one you can pack with your own food and drinks just call the front desk and they'll send one up for free.",5,5,0,0
"Tiny Room, Loud Elevators
I won this hotel on a Priceline bid, so I got an excellent deal. However, upon learning that this was the hotel I received, I read the reviews here on Tripadvisor and saw that people had mentioned the ""petite room"" and proximity to the elevators that previous Hotwire and Priceline users had experienced. I was hoping this would not be the case. However, we were placed in a tiny room with a single Queen (possibly Full) that was very small. It was located immediately outside of the service elevators, which not only ""ding"" loudly, but actually squeak very frequently when moving up and down. This led to a very poor night's sleep. We were barely at the hotel, as we had other plans, and the location was great for accessing NMA and other attractions. I'm not happy that this is listed as a 4* quality hotel on Priceline, when they provide a sub-standard room when compared to other nearby hotels. They should not participate with Priceline if that is the case.",3,2,-1,1
"Definitely NOT Worth The Price
I trusted the Worthington with my 10-year anniversary this week by getting a balcony suite. The room was I'm sure at one time super-nice but years of poor maintenance and the hotel's service was far less than sub-par. When paying $400 for a room for one night, I expect an experience, not a room. That's what the Days Inn is for. There were way too many lights burned out and I don't think they'd dusted in years. The patio was very dirty.
They let me down. We arrived at 3:30 and had to wait until 5 for them to clean our room. I had made preparations in advance to have the room ready when we arrived. They assured me it would be. I had asked for some surprises to be delivered to my room upon arrival. They assured me they'd be in the room before we got up to it. Two hours later when it hadn't shown up I called and told them not to bother.
The staff on hand were courteous, but nothing I had asked for was done at all, let alone in a timely manner. I'll let the Omni handle special events from now on. They've never disappointed. I will not be staying in a Renaissance again and I recommend you don't either.",1,2,1,1
"Solid Hilton Hotel in a Prime Location
The location is everything for this hotel. Although it is not a new property and doesn't have the energy other hotels in the area seem to have, the Hilton is a nice property that is easily accessible from the airport by the ""T"" (Prudential stop is marginally closer than the Hynes stop). There are many restaurants in the area, at all price ranges, including a good food court at the Prudential Centre, PF Changs, Legal Seafoods. This is not to mention more upscale restaurants on Newbury St. Also nearby are a Trader Joe's, a Wholefood Market and Shaws. 
But back to the hotel....we had a corner room ...14, which seems a bit more spacious than others. Also, it has a small but inaccessible balcony, allowing for extra light. The room was spotless and nicely decorated. Only two small niggles...one being the size of the bathroom (very tiny and an over the bath shower) and the other being the empty space where the fridge should have been but is no longer! On the other hand, the Cuisinart coffee maker is a nice touch.
Staff seem friendly but the lobby is small, dark and lifeless. We were surprised that for a hotel of this size and for this location, does not have an Executive Lounge. However, there is a room off the restaurant, called the Diamond Lounge, which is the Executive replacement. Here a continental breakfast is served to Diamond and Gold HH members and there is coffee and tea throughout the afternoon....no alcohol though :-). The breakfast is a bit sad. I say that because when the Hampton Inn has a better breakfast than a full service Hilton, there is something not right! Yes, there are scrambled eggs, or egg whites and porridge as hot items, but it truly is a limited continental breakfast only.
I would return but only if the price was right. Parking is $41 a day and this hotel is really only an option if your purpose is to be in this area of Boston for business. An alternative would be to stay at the Hampton Inn Revere-Logan airport and take the shuttle to the ""T"" and you can be in the centre of the city in 20 minutes.",4,4,0,0
"Great location. Good Value.
We stayed at Hilton Suites for a wedding at the 4Seasons. This hotel was 1/3rd the price of the 4Seasons per night. In that regard, I should give it 1/2 star higher rating. The lobby is fresh and up to date. We were pleased to find a coffee shop in the lobby. The halls and doors are dated in my opinion and remind me of a 2 start hotel. The rooms have been improved and as most reviews I've seen have said, are well appointed, modern, spacious, and very functional. The rooms have windows you can open in the bedroom and living room area -- a nice to have feature. We arrived separately from different originating cities; the hotel allowed my wife to check in around noon on a Friday, well before the normal 3 pm time. We were given a room with a partial view of Lake MI, though we did not pay for the upgrade. That and the early check in were a very nice plus to our stay. She received complimentary water upon check in; I did not. Given the hotel's location--one block off MI Ave and fronted by a least one other hotel, getting a cab can be a slower than expected process -- plan ahead especially at the dinner hour and at travel times to the airport. I would like to see HSIA complimentary at this price point of a hotel. We thought 35 minutes was somewhat of a long time to wait for room service to receive a soup, two salads, a glass of wine and coke, with 2 scoops of ice cream. The in-room coffee maker did not work. Overall, this a hotel I think we would stay in again when returning to the Mag Mile area of Chicago and choosing value over marque brand name like the 4Seasons. We considered for this trip the Hyatt hotels, the W hotel, and the Marriott's.",4,3,-1,1
"Excellent Customer Service/Pretty Good Experience w/One Exception
Went along w/the husband to a conference recently. Was very impressed with the hotel's customer service! The front desk, the ""at your service"" phone line, the housekeeping, and the bell staff were all super cordial & accommodating. The hotel is fine--rather modern-looking, compared to some of the other Marriott's out there.
The Excellent: Outstanding customer service, nice fluffy robe waiting for me in the closet & was given a late check-out @1PM
The Good: Roomy-enough room that was clean & quiet, coffee in the room, free newspapers
The Adequate: Toiletries & okay towels (but not fluffy or big enough for my taste)v
The Below Adequate: Charging for Internet sucks! Although this place gave us a deal: 2 days for $20 bucks
The Bad: We were asked if we would ""mind"" a disabled accessible room (even though we're not disabled)...I was fine with that (as long as we weren't taking one away from someone who really needed it)...Well, it was fine, until ""shower time""....Whoops, we foolishly took regular showers & our bathroom flooded each time! The housekeeping staff cleaned it up right away & were very nice & apologetic, but still--it was a major inconvenience.
The good news is this: I received a very nice apologetic note from the manager & was compensated w/1,000 points on my Marriott Rewards card.
Out of all the Marriotts I've stayed in lately, I do believe this one had the best customer service!",4,3,-1,1
"Terrible service with a ghastly price tag!
Pricing Scandal
Having booked to stay in the Marriott Downtown for my NY Marathon stay I was told I had been relocated here following the hurricane Sandy evacuation. As the booking had been in place for the best part of a year I felt it was safe to assume that the Marriott would do anything and everything possible to ensure I was relocated accordingly. Unfortunately not. In fact to the contrary it appeared the US Hotel chain was profiteering at a time of crisis. There was a distinct lack of apathy from the hotel staff, invariable frustrated tapping of keyboard keys followed by wittingly unhelpful statements. The encounter ended with me taking one of the only remaining rooms in the hotel, a 44th floor suite, at a somewhat ghastly price. The hotel was well within it's right to charge what it liked and even, dare I say it, increase the room price as the hotel nears its capacity. However this was a state of crisis, hurricane Sandy had rendered Manhattan only half inhabitable and some 10,000+ imminent international arrivals for the upcoming NY Marathon were arriving to find their original lodgings cancelled. The Marriott should have done more to accommodate.
The government has recently announced an investigation into profiteering following the fall out of the hurricane. With any luck the Marriott will be held to account for it's shameful behaviour. Shame on you!
Terrible Service
The Service from the word go was atrocious. Impersonal. Dismissive. Unhelpful and quite frankly rude. I have travelled extensively and stay in hotels (often Marriotts) frequently on business and have experienced nothing like it. Very disappointing.",2,1,-1,1
"Good Price, Central Location
I have to be honest. This hotel is old and the furniture is well past it's prime. The location is in a rather seedy area of town and one needs to check in early in order to park off the street. But, being located on Market Street, the city is at your finger tips as San Francisco has one of the best public transportation systems in the country and Market Street is its nexus.
The only real bright spot was the overworked desk clerk. He handled multiple check ins with friendly aplomb and even took the time to call the room later when he had found the answer to my question about the location of a certain attraction.
If one is looking for a place to crash and have a shower at a reasonable price in a city with unholy hotel tariffs, this place should be on your list.",2,3,1,1
"No better location or venue in the LA area for your events
Our organization has been hosting almost monthly community events for the last 4 years. While we occasionally use other venues, our organization as well as our guests overwhelmingly prefer the Luxe Hotel Sunset. From the first contact to arrange the event, to driving up to the valet and the staff helping with your event, everything is perfection. After our first event, the staff almost intuits your needs. The venue is gorgeous. The acoustics is excellent - whatever you need they can make happen. From small events of 50 to 450, the service is great. Guests can have dinner or drinks before or after. When we have speakers come in from out of town, we always put them up at the Luxe and they love it. It is centrally located and easy to get to. We have never been disappointed and enthusiastically recommend the Luxe Hotel Sunset.",5,5,0,0
"Very nice
The room looks like the room the web site shows, very nice, clean and you can walk to
Fishermans Wharf, pier 39 etc. staff nice and helpful.",5,4,-1,1
"Wont make that mistake again!
The room was not clean, there was a condom wrapper under the edge of the TV stand, the carpet had dirt everywhere, the bathroom was pretty clean. 
The outlet that the TV plugs into, is not grounded, found that after my son plugged in his laptop.
The parking garage attached to south side of the hotel was closed as of 12-11-11(signs on entrance) they failed to update that on there website, parking across the street is valet $35.00 for cars, and $42.00 for Vans or oversize vehicles.
It 
If you want a $100.00 room and don't mind some dirt",2,2,0,0
"Disappointment
Traveled here for a weekend road trip with my husband. The hotel room was very nice, and had a cool view of Comerica Park. Aside from this, I have very few positive things to say. The area is less than desirable and there was basically nothing to do outside of the casino. My husband and I ventured out to find a restaurant to eat at, and were very uncomfortable. We even rode the city tram to try to take in some sights; we determined there was nothing to see. Such a disappointment we ended up coming home after one night.",2,2,0,0
"A good hotel in a great location
Tourists are drawn to Fisherman's Wharf, Ghirardelli Square, The Cannery, North Beach and the cable cars. The Sheraton Fisherman's Wharf is centrally located near those tourist meccas. My room was modern with understated, tasteful decoration. The bathroom was a little small, but the room was of generous size and had a work desk (which I used) and a lounge chair. I wasn't crazy about being on the ground floor, but that is a problem in any hotel. (The hotel was full.) The staff was friendly and helpful. There are couches and firepits outside the lobby for those who want to enjoy San Francisco's ""brisk"" (read ""foggy and windy"") weather. There also is a lounge inside which sells food, wine and beer and with free wi fi. In addition, there is a restaurant. I would recommend passing on the buffet breakfast. It was expensive, and the quality of the food did not measure up to the price. There are nearby restaurants where you can better value for your money. Self-parking and valet parking cost the same (almost all hotel parking in SF is expensive). This is a good hotel for tourists and business travelers (though it's a trek to the business district).",4,4,0,0
"Business trip gone bad
I arrived at this hotel late. I entered my room and found it smelled like mold. I contacted the front desk and they had me move. 
I was given a spacious room in the inside corner of the hotel. I noticed some water damage on the ceiling but didn't think much of it (BIG mistake). I was awoken at about 2a by the sound of dripping water. At first I ignored it but it kept getting louder. I turned on the lights and a near flood was coming down from the ceiling. It was a nightmare. I contacted the front desk and they had me move to a different floor. But this didn't take place for quite a while as the bellhop was bringing the keys. I was not happy. I would not recommend this hotel as they made poor attempts to make up for the inconvenience.",1,1,0,0
"Only redeeming feature is semi-good location. Families, please read this!
I am writing this from the Francisco bay inn - this is our third night here. So far, we have only had housekeeping visit once, and, although it is midnight, there are children running up and down the stairwells shrieking as though some form of chemical bomb has been released. I feel as though I am in a third world county / post-apocalypic movie set. 
When we arrived at the inn on our first night the (VERY UNFRIENDLY) clerk did not have our registration on file, despite our printed confirmation receipt. He then called another staff member - I'm guessing a senior person - where he proceeded to have a very long conversation about my two friends and I, even though we were standing right in front of him. He gave us no further updates on our room for 30 minutes as he helped other people. Eventually, 60 minutes later, he finally checked us in, telling us we were ""lucky to have the last room"", despite our reservation being made 3 months ago. We finally got to our room, tired and thirsty, I called back down to the front desk to ask if there was a bar close by. He told me that he didn't know, then gave me directions which, after wandering around the city in the rain, I eventually surmised were incorrect. We then returned to our room, still hungry, and attempted to go to ask the front desk if they knew of any food places that might still deliver at 10.30pm. By this time he had locked the lobby door and, despite ringing multiple times and the fact I could clearly see him and make eye contact, refused to come to the door.
We went to bed hungry and miserable, comforting ourselves with the prospect of breakfast being served the next morning. BIG MISTAKE. ""Breakfast"" is a tray of poor quality pastries, left out next to the reception desk on first come first served basis. This is washed down with coffee that tastes like toilet water and the pleasant atmosphere of sharing two available seats with 25 other people and a hostile front desk team member. Not fun.
The location is OK. The website makes it seem more central than it is, and it is NOT close to any eating establishments. However, for me it is a 10 minute walk to fishermen's wharf, and this is it's only redeeming factor. However, FAMILIES BEWARE: if you have strollers, this is NOT an easy walk to do. Also, despite the little monsters I have encountered, I would not say this is family friendly at all - seems to attract a less desirable crowd, and came home at 8.30 pm to a group of obviously drunk and scantily clan young women drinking in the parking lot heckling passers by.
I will concede that this was an affordable option for us, but I would rather spend the extra money next time and stay somewhere nicer, or stay in a hostel.",1,2,1,1
"Great location, extremely disappointing customer service
I visited the Millennium Broadway Hotel on the 1st May 2012 and was enormously disappointed with the service that I received. Upon my arrival the check-in staff were rude and extremely unhelpful. Furthermore, having paid extra money to stay in a Premier room, I was allocated a room on the 28th floor which had a poor view of Times Square. The room was supposed to be non-smoking, however, upon exiting the elevator onto the 28th floor, the whole level and my room reeked of stale smoke which was extremely strong, I was required to wash all of my belongings upon my return. The room was reasonably adequate. However, it could have been better cleaned. The mirrors and windows were stained and the floor was littered with clothing tags from the rooms previous inhabitants. The television in the room did not work and after telling check-in staff about this I was informed that an engineer would go up to the room to fix it. This never happened and resulted in me having to enquire again, a day later, about getting the television repaired. This eventually did happen.
The worst thing about the Millennium Broadway were the staff who were arrogant, obnoxious and generally had a bad attitude. Also, it was a rarity when the hotel's public toilets in the main foyer were open. Having heard that all NY hotels are supposed to provide access to restroom facilities, I believed that by perhaps closing the restrooms that the hotel reduced the number of people walking through the building. This was a great inconvenience to those staying in the hotel.
Although the hotel was in a great location, the horrible customer service from the check-in staff, bellhops and restaurant staff put a dampener on my stay in New York. For the price that I paid, I would NOT recommend this hotel.",2,2,0,0
"Hollywood Glam
Spent an extended weekend in Hollywood to catch a show and hang out. Wanted a decent hotel near our show and what we found was much more than decent. The Redbury was everything the web site led us to believe it would be. Enormous rooms with a great old Hollywood meets modern class style that was very cool.
We arrived in time for dinner Friday night and the restaurant Cleo was off the hook. Very lively and fun. The Library bar was really cool as well. Went there both Friday and Saturday night. Good music, great drinks and a nice vibe. The favorite cocktail for our group was definitely the Vinebury. The room service and attentive staff made all the difference. Anything we needed was immediately provided at a moments notice. The location is amazing. Hollywood and Vine is so central you can step out your door and walk/subway it anywhere and feel like you're in New York or take your car out of valet and be to any major destination quickly. Looking forward to another weekend at The Redbury!",5,5,0,0
"hotel of never again
very unfriendly people at the front desk, i asked for extra pillows i was told that they don't give out extra pillows. on the 2nd day of our stay my wife decided to pay cash in advance as we don't want to over spend our money & the korean clerk behind the desk showed annoyance as i requested her to reverse the authorization on my card & she acted like she didn't know what to do. upon check-out i gave my room # w/c was 323 the hispanic man behind the desk did not look at my bill properly & acted surprise as i mentioned that i had paid in advance. i asked him if he wantedme to get my receipt. he responded in a rude manner "" yeah,why don't you"" and he saw me & my family w/ lots of baggae,did not offer any assistane but offered help to the other guest & w/ a smile too. oh, the room decor seemed old bathroom door frame bottom left seemed like it was rotting chairs had holes or ripped the room smelled stuffy. overall my family & i was made to feel unwelcomed. i work for my self & i wanted to have a nice vacation & i thought ramada was a good choice because of a reputable name. but, never again at that place. oh, & most of the tv channels were in korean w/c i don't speak.",1,1,0,0
"Excellent but costly
Comfortable, modern, great location, clean and quiet rooms, but expensive. Very busy. What can one say about being in the heart of Times Square? Large hotel with many options as to restarants and entertainment.",4,5,1,1
"They do a good job
Great location. Not so far south on Market as to be gross. Not so close to the Financial District as to be just business. Not so close to Union Square as to be touristy. 
A mix of tourist, business, and convention; and domestic and international visitors.
Nice decor. The rooms were in pretty good shape. Friendly staff.
Have stayed here a few times over the years and it's a preferred hotel in the city for me.",4,4,0,0
"Just a bit shy on the overall attention to detail for a very good boutique hotel experience . . . .
My first time staying downtown in quite awhile and would normally select a Marriott property, but we were in town for a wedding at the Magnolia. Excellent location for LoDo activities and a reasonable price. Just a bit shy on the overall attention to detail for a very good boutique hotel experience . . . .",3,4,1,1
"Noisy but nice
We stayed in September for one Friday night. The front desk staff were very friendly and accommodating. The first room we were in had a broken window shade that would not close more than halfway. We called the front desk and were immediately switched to another room. The rooms are modern in decor, which is a nice change of pace from other chain hotels in this price range. Our room was very clean. The bed & pillows were comfortable. The bathroom was clean and the shower was really roomy. There was a large flat screen hung on the wall with separate accessible plugs for USB, game systems, etc. if you we're in need of viewing anything on the t.v. Everything one would expect from an inexpensive boutique- style hotel, and nothing more. My huge complaint was the noise. At 3:30 am, we were both awakened by what sounded like a party in our bathroom. Seriously, it was crazy! We called the front desk (which I have never done before due to noise- I always expect people to be a tad noisy at a hotel) and they said they would check it out. Noise continued until 5am from somewhere inside the hotel. We finally figured out that that the party noise was traveling through the shower vent. In the morning, more noise from both the hallways and room adjacent to ours. The walls must be made of cardboard! I was ready to make this hotel my budget choice, but sadly, will not stay here again due to the noise. I could not recommend it to anyone else, either. An average rating because it was a nice hotel if you remember to bring your ear plugs.",3,3,0,0
"Poor at best
Mold all around the shower. No seal around the door. Pool open until 12AM. Not normally a problem unless there is no seal around your door and then you can hear evey word being screamed, spoken and wispered. Tour bus idling in the parking lot, again wouldn't be much of a problem if there was a seal around the door, but to be woken up by the smell of exhaust fumes is awful.",2,2,0,0
"If you are SPG Platinum - never stay here
Room upgrades or professional service. Forget it here.",2,1,-1,1
"We love the location.
Its not the most upscale hotel in midtown but still the rooms are very good. If you stay on the club levels then the rooms are very nice and you get the lounge access. Location is walking walking distance to all shopping, restaurants and Central Park. The service has been consistent always.",4,4,0,0
"Convenient for business
Stayed at this hotel for one night on a business trip. Overall quick check in. There is valet parking right in front of the hotel. I had a room facing the highway and it is a bit loud even at night. So if you get easily disturbed by noise, this might be an issue. Bathrooms are on the small side. Otherwise, room was clean, nice staff. Nice bar and decent restaurant in the hotel. Pretty decent bar food, nice selection. Also in walking distance are a few nice restaurants and bars. Overall a nice hotel if you have something to do in this area. It is not close to the Michigan Ave but then it's not Michigan Ave price.",3,4,1,1
"Not worth the $$$.00
My stay was 3/19/12-3/22/12. I could not wait to LEAVE. I felt the bed linens were dirty, so I slept with the spread off and the extra blanket covering me. There was little privacy. The building across the way is about 30 meters. So I could practically sit in the resident's apartment and watch his TV. Beware, Wednesday morning at 5AM is garbage day. If your windows are open, because it's so damn hot in the room you will start your San Francisco travel day very, very early.
There was no one at the desk on the nights 3/20, 3/21. This I felt was unsafe. If we had questions, we were to go next door to the nicer (Cove) Hotel. The breakfast was ok. I am not trying to be an elitist, but I have been to those little type Parisian hotels, where there are beautiful antiques in each room, croissants, homemade jam and cappuccino for breakfast. This is NOT THAT HOTEL! As Tony Soprano would say,""for get abou dit.""",2,1,-1,1
"Wedding
You will not be disappointed choosing The Allerton for your venue. The views and banquet rooms are beautiful and fabulous. If you want the heart of the Chicago sky line part of your ceremony this is definitely worth considering. My event coordinator, Beau, was truly fantastic. He offered wonderful choices, answered all my questions in a timely manner and his humorous customer service was icing on the cake. Once on our weekend, the staff made it memorable and special with intimate touches. Our event went off without a hitch and they went above and beyond to make sure everything was perfect. Thank you all for making our weekend one of the best in our lives. We cannot wait to come back and celebrate our anniversary with you!",5,5,0,0
"Its a toss up
Our troop stayed here because it was close to Sea World. It took less than 10 minutes to return to Sea World (plus). There were rooms with bunk beds (plus). Out of the 6 rooms, 3 of them had plumbing and t.v. problems (minus, minus). One of the leaders called to report the problem and was told that they would have to wait until morning for the toilet to be fixed. We females need a working toilet (minus). The room was clean (plus), we were given a roll-away-bed even though we requested one at the last minute (plus). The only working ice machine was on the 3rd floor (minus). The maid was unhappy about giving us more 2 more towels and washclothes (minus). Like I said, it's a toss up. Heads you'll get a clean room, friendly service, assistance with luggage or tails your t.v. and toilet won't work, the front desk is unconcerned, and you don't need ice.",3,2,-1,1
"Stay at Crowne Plaza LAX
Excellent location, close to airport. Package tours are awesome with variety. Special benefits for priority club members like free wifi access.Restaurant is ok but bar is awesome with more varieties.",5,5,0,0
"Great Value, but outdated rooms!
Great location for Galleria area visits or even quick shot into Downtown. Positives: Incredible during the week prices. I have stayed twice here paying $59 for a king suite that had a seperate living room area, frig, two tvs , etc. King room runs about $43!!Most hotels are priced between $135-200 during the week in Galleria area, so this is a welcome savings. Staff very nice and room as clean as they can get it. Negatives: Old outdated rooms. Free Internet has not worked either stay. The free breakfast, not for me..The bottomline , bring your own pillow if you can, stay here to save money during week, but on weekends I would pay the extra $20-30 to stay in nicer hotels in Galleria area until this place gets updated. I would never bring the wife to this place either weekday or weekend.",3,3,0,0
"Will stay here again
I didn't spend too long in the hotel given I was only in the city for 2 days (1 night) but I really liked this hotel. Nicely located (only a few blocks from Greely square and the Empire State building), nice restaurant..really comfortable bed that I did NOT want to climb out on Sunday morning. I loved the painting hanging from the ceiling in the lobby...very cool. The rain shower head in the bath room was a nice touch.
Ate dinner at the restaurant before I left on Sunday. Nice ambience, fantastic service and great food.",5,4,-1,1
"Unsatisfactory service for a big city hotel
The good: Really comfy bed, very clean, great restaurant and bar (with outdoor seating). 
The bad (and reason for the low rating): 
First, we had a bad experience with the valet parking. We were told to call down for our car 30 minutes in advance. We called 40 minutes in advance and the car didn’t arrive until 75 minutes after we called. Because we planned to leave NYC at 6:30am I asked the evening before if we could put word in with the valet but the desk clerk said they didn’t to that type of thing. Her exact words were “if I call now, they’ll bring the car now”. Actually, the desk staff was less than helpful on a couple occasions – no “can do” attitude there. 
Second, the fire alarm went off and there was absolutely no communication to guests as to what was going on. We called the desk and were told a child pulled the alarm, but shortly thereafter, the alarm went off again and a fire truck pulled up outside. Again, no communication with the guests, which is a serious problem.",2,2,0,0
"Lots of kinks, lots of potential
I planned a girl’s long weekend with 5 friends who flew in from around the country. We had a terrific time, but there were some serious hiccups along the way that marred the experience. I made our reservation several months in advance, and was told that Travaasa would charge one night for each of the 3 rooms I booked at the time of booking. When I checked my credit card a few weeks later, I found that they charged me for the total experience, instead of the just the lodging and classes I had booked...which was three times the amount they were supposed to charge me. Once I called, they apologized and refunded the overcharge to my card. I told the representative that this error made me nervous, since sight unseen I had convinced my friends to fly to Texas for this trip, and I didn't want things to go wrong. I was assured this was an isolated incident, and they would work to make sure everything would be wonderful.
When we arrived the resort was very attractive, and the pool was lovely. Our rooms were not in the building I had reserved because we were told it was being remodeled. It would have been nice to have been contacted about this. There was a big variance in the size of the rooms, despite all being the same price, and some people were not happy to have such a small space. 
We enjoyed the setting, the classes, the pool, and spa. The spa treatments were outstanding and facilities were lovely. The food and service were above average at the restaurant, but the hours were very limited and even the bar closed by 9:00 or 10:00 pm. Because the resort is so far out and roads are windy and dark, it's not optimal to go to an outside restaurant or bar late at night. The housekeeping service was spotty. Twice rooms were not cleaned, and we had to request for housekeeping to come. They left cookies in one room but not in the other two on one occasion, and on two other occasions they left one cookie in rooms with two guests...were we supposed to share the cookie? The topper was our last evening, when the single cookie left in our room appeared to have a bite taken out of it. We thought it was so ridiculous that we took a picture of the half-eaten cookie wrapped in a pretty bag with ribbon.
The real problem started our last evening, when we tried to do an early checkout, since several members of our party had crack of dawn flights and we were leaving very early the next morning. To call the night front desk staff incompetent would be an vast understatement. All six bills were incorrect, and they didn’t seem to be able fix them, even after 45 minutes of explaining. They asked that we come back in the morning, when the day staff was there. So we woke up extra early to try and fix the errors, but they still couldn’t figure out the problems. We had to leave to make flights, but we were assured that the accounting staff that came in at 9:00 am would be able to rectify all the issues and they promised to email us the corrected bills. Only one person received a bill. Two others had their credit cards charged the wrong amount. It took several phone calls and emails over a couple week period to get it all straightened out. Three of the emails I sent to Travaasa staff went unanswered. I was really embarrassed that the trip I planned had these kinks my friends had to suffer through.",3,2,-1,1
"Wish there was a ZERO star review...
The room we checked into was really dirty... hair on the sheets and urine stain on the blanket. We pulled the blankets back bc I had read reviews about poor housekeeing, and I shudder to think that we might have just climbed in and gone to sleep. We went downstairs and asked for a different room... and looked at THREE, all as dirty and gross as the first. 
We had booked through a third party, so the front desk staff couldn't give us a refund. We called the company we booked through and I was on hold while she called the hotel. She clicked back to my line and asked me if I could go back into the hotel because the staff had hung up on her 3 times. So, I had to hand my cell phone to the front desk staff who confirmed that her manager said it was okay (the manager who she kept calling, but never materialized through all of this), and when she was asked the manager's name, she had to look up his last name bc she didn't know it.
We went across the parking lot to the Hampton Inn and got a room for a little bit more $, but it was an ABSOLUTE night and day experience. The front desk staff just chuckled and said he gets 4-5 people A DAY from the Microtel. And there are a few other hotels right there, so I'm sure they're not the only ones.",1,1,0,0
"Credit Card charged numerous times - Staff at Front Desk RUDE and Unprofessional
Pay attention to your credit card statement! We were charged FOUR times for the same weekend stay! Each time they charged our card it was for a different amount - each amount over $1900.00. It took three days to clear up this mess - we spoke to several different people including someone in the corporate office. They were all unapologetic and very disorganized.",1,1,0,0
"Hotel for Rock Stars...or you!
The craziest thing about The Bowery is that every surface, finish, knob and fixture are beautifully time burnished, the giant stone fireplace in the lobby/bar is straight out of Citizen Kane, the velvet furniture is what your grandmother would have had if your grandmother was Greta Garbo - yet the place is only a few years old. No one has had time to die of a drug overdose in the top floor suite bathroom, but the place reeks of rock star history. It feels like home, if home were dark, cozy and chill without any plastic toys to trip on. It's got a relaxing not-trying-too-hard (while secretly trying totally hard) starlets-you-don't-recognize-being -interviewed-by-a-magazine-you-haven't-heard-of at the bar kind of vibe. Plus there are amazing 6 ft marble soaking tub and double paned windows that make the rooms perfectly quiet.",5,5,0,0
"Just ok
We stayed here just for one nite. The hotel is large and kinda unusually set up. Most of the rooms entrance are to the outside on different levels. We checked in very late and were given a handicap room that smelled like cigarettes. We called the front office to ask them if they were aware that we were in a handicap room and they stated that this was the last room of the nite. So we didn't even bother to mention the cigarette smell. But in the morning we did and at first the lady at the front desk started to question why we didn't say any thing the nite before and explained to here what we just wrote about and she proceeded to give us 50% off which was very generous.",2,1,-1,1
"Convenient location, dirty property
I booked this hotel mainly because of its ideal location near Michigan Ave. and its proximity to the lakeshore. We were in town to see the air show. This was my first visit to this Hyatt and had never stayed there when it was a Wyndham. I was shocked by the condition of the property. The lounge furniture in the lobby areas was so dirty and worn that I did not dare sit in the chairs.
The room was in slightly better shape, though the carpet was fraying where it met the tile and some of the wall paper was peeling away under the window. The room was clean but tired. Since I was traveling with my wife and daughter, we had occasion to use the pool. The pool is extremely small. The grout between the tiles in the steam room was so dirty I didn't dare use it.
The bright spot in this stay was the staff. At every turn, they were warm, helpful and kind. They were working hard, which I really appreciate as a traveler.
I hope Hyatt plans to update this property. We a little maintenance and cleaning, this could be a stellar property.",2,2,0,0
"Best of a bad situation
I was flying thru Phoenix to Omaha, Nebraska to attend a close relative's funeral. Needless to say my mind was not as sharp as it should have been. I missed my connecting flight and I was recommended lodgings at this establishment. From the driver of the van that picked me up at the airport to the front desk personnel to the scrumptious breakfast the next morning,every one was courteous and helpful. The room was very clean and the bed was large and comfortable. I was not travelling for pleasure but I did enjoy my stay at Hilton Garden Inn and I would stay there again. I recommend this hotel. I didnot stay long enough to use the spa however.",5,5,0,0
"Ambassador Status
I am an Ambassador Gold Member, which guarantees me a room. I was recently quoted $1000.00 for a 1weekend night stay at the lowest price level, standard room. I find this ridiculous and insulting. I have stayed at many 5 star hotels in Chicago on weekends at this time of year, such as The Trump, The Peninsula, The Fairmont, The Four Season & Ritz Carlton to name a few. The hotels I am mentioning have all been suite rooms with a view, for a lot less. I find it very hard to believe a standard room at the Intercontinental, has anything more to offer than any of the others. I called the Ambassador customer service for reservations and I was connected directly to the hotel & quoted the price. I would not recommend investing the money in being an Ambassador Gold Member. I've had issues at other Intercontinental Hotels using it.",1,2,1,1
"Slightly Disappointed
I've stayed at the Mission Valley Resort before and was looking forward to it again. I stayed with some friends back in 2007 and we had a great experience. Unfortunately this time wasn't as great. The location is pretty good, a 5 min drive to Old Town, about 10 min to the Gaslamp District, and about a 15 min walk to the closest trolley station (Fashion Valley Mall). 
I called the Friday before we were to check in to verify our reservation. The person I spoke with spent 10 min trying to locate my reservation, and then informed me that they were fully booked and there would be no early check-in available. When we got there on Saturday there was only 1 person working the front desk and 3 parties in front of us waiting to be helped. When we finally got checked in, our room keys didn't work. We went back to the front desk, waited in line again, and were told by there women there that we should be more careful and not put the room keys near our credit cards or cell phones because it will cause the keys not to work. The keys had been in my hand the whole time. 
The room was pretty run down. There were tears in the sheets, the carpet was frayed, the bathroom had some black stains (smoke or mold- I'm not sure) on the wall, and the shower head barely spit out enough water to wash shampoo out of my hair. Bottom line- its a pretty basic hotel, and if your expectations are low you'll be fine. We don't generally spend much time IN hotel rooms... we go on vacation to go out and have fun... but I think the basics- like clean walls and fresh sheets without rips in them should be standard.",2,2,0,0
"Veneer of niceness, but slightly shabby.
My husband and I stayed at the Carlton the night of 8/17/12 because we had an abundance of Marriott points and it's a Marritott property and it's in a great location with proximity to Gramercy Park, Union Square and the Flatiron district. When we first walked in I initially thought it looked nice, but something seemed amiss. When I started to look around I noticed a little shabbiness that you wouldn't see in a top tier New York hotel. I did a double take when I saw the ceiling in the restaurant (named Millesime, which is balconied above and to the right of the lobby), it had an enormous, tacky, stained-glass grape and vine motif ""window"" (for lack of a better word) that was backlit with flourescent lighting. I think it was supposed to resemble a skylight, but it was straight out of my grandmother's kitchen circa 1988. Then we approached the front desk. The front desk agents didn't have the manners, the presence, or the knowledge of top tier employees. They were a little bumbling. I asked if they had coffee available for guests in the morning and they said they did. The next morning I approached the woman behind the concierge desk and asked where the coffee was and she said ""Huh, that's a good question. I don't really know, let me see if I can find out"" After asking 2 other front desk people they finally said it was set up in the ""business center"", which turned out to be a little room down a hallway with a fax machine. And it wasn't set up - it was just something automated that was akin to a Keurig - AND IT TURNED OUT TO BE DECAF ONLY!!!! No other coffee around.
The rooms looked nice enough when we walked in, but we had paid cash in addition to our points for an upgraded room that was 100 s.f. bigger than the others - the 100 s.f. amounted to an extra left twisting hallway that added no usable space to the room itself. In looking around the room we noticed things like burn marks from what looked like an iron on the bureau, chipped wood on the corners of the night table, pills and stains on the wool blend throw that lays over the foot of the bed, cheap lamps, a broken shade that could neither be pulled up or down to shut out the light in order to be able to sleep in, but worst was the cheap, louvered hard plastic pull shade in the bathroom that covered the window in the teensy shower/tub combo. It was the kind of yellowed plastic shade you would see in the Department of Motor Vehichles office or maybe the unemployment office. And it was the kind of shower curtain that blows in and sticks to you when you turn the shower on - gross. But the bed was quite comfortable and the pillows were too - they were down, so that was nice. But what we realized is that Marriott tried to renovate a very old, tired hotel, slapped up some paint and wallpaper in subdued, sophisticated gray tones, added some strange style elements in lighting and finishes that feel mismatched, and put in new carpet to try to get rid of that old, musty hotel smell. But sniff it out - it's still there!
Fast forward to the next morning at Millesime, where we ate breakfast. My husband and I ordered from the menu, nothing complicated. I ordered my omelet with the eggs cooked well done (I hate goopy whites - I know it's cool to like them, but I just don't). It came and the whites were jiggly and undercooked. I asked to send it back to be cooked longer, but the waiter tried to tell me that it was the Emmental cheese I was seeing. I told him I knew what melted cheese looked like and that it wasn't the cheese. Then he told me that it was the liquid from the mushrooms I was seeing, and again I said that it wasn't the mushrooms, but runny whites. He finally took it back (to the open air kitchen) where I heard the cook yell and curse about me and my omelet. Then the manager came over and tried to tell me that that's the way omelets are supposed to be. I stopped him and said ""Look, I'm a chef myself and I own a catering company. I just want what I ordered, I don't need any explanations of what I'm seeing or how I should be ordering. Just please cook my omelet until the eggs are drier."" Finally (after my husband had finished his eggs, which he ordered over medium, but they came over easy) I got my omelet. It was nicely cooked, just the way I like it, but probably with spit in it. But I was hungry enough to eat it, so hopefully my hot, dry eggs killed the spit germs! 
I know it's not really fair to include the Millesime info in the hotel review, but they are part of the same place, so for what it's worth. Would I go to either place again? No. I burned some Marritott points, but I'm certainly happy I didn't pay outright for it. It was better than a kick in the head, but only marginally so.",2,2,0,0
"Unpleasant Surprise
We stayed at the Park Central through a Manhattan Club promotion. First of all, the location was great. It was close to Subway, Starbucks
and the theaters. The staff was very kind. Everything else was unacceptable after that point. Our hall had large white stains in the dark blue carpet. In the room the curtains were torn off the end of whatever was holding them up. The beds were lumpy. My friend had back pain in the morning from the poor mattresses. Frankly, this was the worst hotel I ever had. It in no way resembled the beautiful pictures of the Manhattan Club that I had been shown. Now I know why pictures of the Park Central were never shown.",2,2,0,0
"Excellent!
This hotel is great. Clean, convenient, very nice and modern. All of the staff that I have encountered have been so friendly and helpful. I got in-room dining and they were great, as was the food. I will definitely be back!",5,5,0,0
"Club members beware ...
It's a decent hotel, typical Hilton. The location is good but then, how many hotels in NYC are in bad locations? In fact, while it is an easily accessible location, it is in an area with no charm or anything distinguishable from any other large city.
Not much to say, if you've stayed at a Hilton, this is a Hilton with all of the good and bad that goes with corporate hotels.
What you should know is that, if you are not an owner at this hotel, you will not receive the benefits that you would normally receive when going to another Hilton GVC. We bought a top rated share that has, until this point, allowed us to trade anywhere in the world with full privileges (we're Elite members). However, at this site we were not allowed access to the elite lounge, only members of this hotel are allowed. We were also charged a resort fee and, in addition, because we were only there for two days, an $85 room cleaning fee. This did not mean that our rooms were cleaned and refreshed, it meant that we paid for cleaning after we left! 
Seeing as how there are so many great hotels in NY at reasonable rates, we'll pass on this from now on and use our GVC points for better venues.",2,3,1,1
"Excellent service! Thank ESTER ACOSTA!!!
I just check into the Sheraton in Austin and had a fantastic experience. I was greeted by the most helpful, and friendly person. Her name is Ester Acosta. Anyone staying at the Sheraton in Austin should ask for Ester by name. She went above and beyond to make my stay in Austin enjoyable.
Thanks Ester, you're the best!",5,5,0,0
"Steps from the White House
Great hotel for sightseeing. Just a few blocks from the White House and National Mall. Easy to get to multiple Metro stations, and if your there on a weekday, make the trip over to Farragut Square at lunchtime. So many food trucks, so many varieties, from Gyros to Cupcakes, Macaroni & Cheese to Cuban Sandwich (which I had, YUM!!). Hotel was nice and clean. I had noticed some other reviewers had commented on the thin walls. They had a nice sign up at the front of each hall asking for quiet from 10pm to 7am. I thought some people may not read it, but it was a nice touch. Room was perfect for two sightseers. Bed was comfortable, plenty of pillows, nice bathroom. What more could you ask for. Your are visiting the nations capital, so you really are not going to be spending much time in your room. But when you do, this is a really nice place to stay.",5,4,-1,1
"Nice hotel in need of a good cleaning
I stayed at this hotel 2 nights a few days apart for work and my experiences were very similar both times. It is a nice place with good amenties and the staff all go out of their way to be helpful. There is a coffee shop in the lobby and a decent restaurant for breakfast and lunch.
My complaints are that the floors - both in the public areas and the rooms are in desperate need of cleaning or replacement. Especially in the second room I staying in the carpet was badly stained to the point that I was hesitant to walk around in my bare feet. I noticed this in other parts of the hotel as well. It really detracts from an otherwise nice hotel and would make me question choosing this hotel again if I was in the area. 
A couple of other points - the fitness equipment is in the same room as the pool - in fact you have to walk around the very slick pool deck to get to the equipment and then the 'pool smell' is with you while you work out. The equipment was better than decent and there was enough to go around during the times I was there.
One thing to be aware of is a business package they offer that bundles self parking, in room internet, 2 bottles of water, a buffet breakfast (really pretty good quality and selection) for $25. If you need more than a couple of these it is a pretty good deal. They didn't mention it to me the first time I checked in but did on the second visit.",3,3,0,0
"Large hotel, boutique feel.
My wife and I stayed here for a long weekend getaway on our one year anniversary. 
Even though this is by no means a small hotel it really has that ""boutique"" feel. Staff are wonderful. Lobby and entranceway are beautifully designed and modern in style. Rooms are modern in design and very comfortable with nice appointments including a daybed. Bathrooms are beautifully designed with a very deep tub ideal for soaking. 
Also, this hotel has the best WiFi system I've ever encountered in a hotel. Works absolutely EVERYWHERE. Fast, and FREE. 
Location is great with everything you want withing walking distance. 
I highly reccommened The Revere.",4,5,1,1
"Four Seasons Denver
This is a terrific hotel in a great location. The facilities are top notch, including the spa, fitness and pool areas. The staff is very friendly (remembers guests' names). The food is great. I would highly recommend this hotel for both business and leisure (we were a family of four as guests and had a wonderful time).",5,5,0,0
"Will not be back
Although the building is historic and gorgeous I was extremely disappointed. 
I had a very uneasy feeling as I waited to be buzzed in to the hotel to check in. The front desk only had one person working (Carlos) who was fabulous but he was on a call and there were several people waiting. Once he was finally able to check me in I was disappointed again when I was told I would have to find public parking somewhere. I complained a bit about it and all of a sudden the full parking had a parking stall available... at the cost of 35 dollars. I see everyone else saying they got it cheap... i did not get it cheap it was very expensive, so to pay an additional 35 for parking was a tad annoying. The breakfast was awful.. worst continental I have ever seen. Mel's drive in attached to the hotel though served up some excellent food and great ambience. It is located rather close to everything but not quite in the fishermans wharf like I had requested from hotels.com. So that was disappointing, especially as we walked past so many other hotels closer to where we wanted to be! The pillows were old and dead and we feared bed bugs, the sheets are old and dead and wearing thing. It was not a comfortable home away from home feeling. The oldness of the hotel definitely suits the age of the hotel, but does not create a comfortable ambience by any means. The staff although not enough of them were fabulous with answering questions and assisting with things. 
I will not stay here again, but if you dont care about comfort price or breakfast then it will do.",3,2,-1,1
"Second stay at great Hyatt off Union Square
I stayed in room 523 for a long weekend. I requested a quiet room and while there was no view, it was very quiet. The rooms are newly decorated and beautiful. The beds are to die for. So comfy. Everything is clean, service is impeccable and friendly. Rayes are extremely reasonable for SF on Union Square. 
Sutter Stockton Parking lot is on next block. Union Square shopping is less than a block. Cable car and Chinatown one and a half block. 
Do yourself a favor and stay here. You won't regret it. Also, try breakfast or lunch at the 37th floor restaurant. Great view, good food.",5,5,0,0
"Great Stay!
Excellent hotel. . .we stay at Holiday Inn Express whenever they are available to us. We have never had a bad experience.",5,5,0,0
"Find another hotel
We arrived dropped our bags off in our room and didn't return until late that evening. Once I laid on the bed I notice candy wrappers stuffed under the air conditioner. I reported that as well as the ice machine not working,missing tile in RR, carpet not cleaned and a light was out in our room. The person at the front desk wrote everything down but gave no apology. We returned later that night expecting everything to be fixed. The bed was made but the carpet was still dirty and the wrapper still under the air conditioner. Then during breakfast service we saw the chef come out with a flashlight looking under all the cabinets and shelves behind the bar. Not a good sign. we complained again when we left. Once again not even a sorry was given just an okay. We would have been better off at the Holiday Express!",1,1,0,0
"A bit disappointed especially given the price paid !
This hotel is touted as a great hotel in an excellent location right in Times Square, but after checking in to our very tiny room on the 7th floor with two double beds as we were 2 adults & two small children (aged 5& 6) travelling, we were greeted by an old and out dated cheap refurbish room and bathroom. The bath room had a mix of newer tiles on the shower wall mixed with old fixtures and fittings and a bath that had been RE-SURFACED (basically painted over) which meant when I ran the bath for my children there was flakes of white paint floating everywhere in the bath water as it was peeling from the tub surface. 
The bed was not very comfortable and the furnishings seemed a bit worn. This was not the standard of most Crown Plaza properties we have experienced in the past.
When your paying over $400 per night you do expect that the room has a cleaner feel to it and you can step out of the shower with out paint flakes stick o your feet !!!!
The service was not that great by the staff on the front desk or the bell desk either.
Yes it's a great location right in the heart of things, but so is the Marriott Marquis Times Square, which is where we will be staying upon our return to NYC later in the month.
New York is very expensive and so anywhere you stay will be at a premium compared to other US or international cities, but some hotels offer a decent standard for that premium. 
We won't stay at this Crown property again.",2,3,1,1
"It will be even better when the renovation is done
The hotel is in the middle of a huge renovation. Because of this, the lobby is small and lots of parts are walled off due to construction. But the rooms have been redone, and they are quite nice. The bathroom is incredibly well lit. The rooms are a bit small, but to be expected for a place right off Union Sq. There is no gift shop or coffee bar in the hotel. YOu have to go across the street to the Starbucks. Parking is expensive, but again, you have to expect that for the location. The staff is very friendly and helpful. Location is great for shopping, site seeing, and dining. Lots of great restaurants w/in walking distance, including Chinatown. I would definitely consider staying here again, esp once they complete the reno.",4,4,0,0
"Really noisey hotel.Stinky carpet dirty room. Lousey breakfast Poor Value.
We stayed at this hotel, because it was close to the colleges we were visiting.Big mistake, It was like being on I95. The room was dirty and small . The carpet smelled so bad.The breakfast room was packed.There was terrible food.It was a poor choice of hotels.",1,1,0,0
"Many pros from this hotel
I recently stayed at this hotel with 2 friends for a girl's weekend. The room was perfect. It was very modern looking, clean and spacious. The location was perfectly situated to the L and many tourist spots like Michigan Ave shopping and the Art Institute which were within walking distance. There were many good restaurants close to the hotel. Staff was friendly. The hotel free breakfast had variety and was good. The rooms were quiet.",5,4,-1,1
"Check if animals in room next to you.....
We planned a week away in NYC at the Regency which was the first hotel my wife and I had stayed at when visiting NYC in 2004 (we have stayed in many others since). The King Premium room we had booked wasn't ready upon arrival and we were asked to return after 5pm.
Over the next few days we suffered with bad service and a continual barking dog from the room next to us! We complained to the 'manger' (they said they were the manager but the way they were dressed left me with a lot of doubts). The dog did stop barking on occasion but no one followed the complaint up to see if we were happy with the outcome!
Most of the staff will not provide service unless they are tipped - don't get me wrong, I travel to H.K, China, Singapore and the US with my job & expect to tip but when people blatantly stand over you waiting to be rewarded for doing their job it becomes an irritant.
To top it all when we were checking out the older couple with the barking dog were in reception sitting on one of the couches with the dog! The guy was asleep and the dog was spawled across the couch - in 20+ years of traveling i have never seen a main hotel allow this kind of behaviour.
The rooms are very tired and to pay USD4K for such a tired room was slightly galling. We've received an apology from the hotel and an offer of money into our account but the mere fact they know of these issues and have'nt addressed them previously isn't good and there is no way we will ever stay at that hotel again......",1,1,0,0
"Great location but Spartan
We recently spent three nights in this oddly decorated, spartanly equipped, but strategically located Times Square hotel. The Paramount provided adequate accommodations without any luxury amenities. You get a clean, quiet room with a comfortable king sized bed, plenty of hot water for showering, and a wide screen TV. Situated on 46th Street about two-thirds of a block east of Times Square, the hotel was positioned directly across the street from the Richard Rodgers Theatre that was playing Porgy and Bess, which we saw one night while there.
The Paramount should suit the tourist who embraces the less-is-more philosophy and requires nothing more than a clean place to sleep after touring the city. The spare furniture, furnishings, and overall design of the Paramount have a dimly lit, spare quality that could be viewed as downright depressing. The two night tables in our room, just large enough to accommodate a digital telephone, are the smallest I’ve seen during my years of traveling. A wall mounted flat screen TV and a leather-bound easy chair were of decent size, but the room lacked a writing desk, chest of drawers, and mini-refrigerator. The bathroom’s stainless steel fixtures were modern and functional; the tapered, conical shape of the metallic pedestal sink in the bathroom reminded me of the paper cones used for snow cones or French fries. The shower head in the tub provided plenty of hot water, and the staff responded quickly to our service requests. 
The Paramount’s lobby appears to be the victim of an inadequate design budget. Modestly lighted by a huge, crystal chandelier shaped like a flying doughnut, the lobby reminded me of a shadowy nightclub featuring an unattended white piano, ever-present up-tempo music, and antique sofas and chairs occupied by travelers checking electronic devices. Why the walls were decorated with large murals depicting Bugs Bunny, Daffy Duck, and other Warner Brothers cartoon characters was a puzzle I never solved. Likewise the presence of the weird “sculpture” made from what appeared to be aluminum foil and housed in a Plexiglas case in the lobby left me scratching my head. The best feature of the lobby was its easy access to the Dean and Deluca store next door. The store’s ample supply of hot and cold beverages, flaky pastries, refreshing yogurt parfaits, and other edibles supplied tasty breakfasts for each day of our trip.",3,3,0,0
"The bar at Oliver's is one of the best!
We enjoyed an amazing package deal at the Mayflower Park Hotel. The breakfast was simply delicious and the service was excellent in the Andalucca Restaurant. What a welcoming, well-run hotel. We will be sure to return. Happy hour at Oliver's was a highlight!",4,5,1,1
"Very Disappointing
This hotel was very disappointing. Loved the location. That was the only good thing. You had condensation from the ac units on the roof dripping on your head when you went out onto the terrace. Felt like rain!! We had to keep asking for coffee at the front desk becasue the guest closet was never filled the entire weekend. We ordered coffee and oj the 1st morning from the restaurant. Had it delivered to room. Next morning tried to do the same and they told us they didnt have oj. We spoke to a manger to let him know we had just ordered the day before. Thought they would bring us what we had the previous morning. This did not happen. Went and spent our money somewhere else. We did get to eat at a great Irish Pub across the street!!! Delicious food, great servers!! We had also discovered a homemade pipe on our hotel room terrace that someone had dropped down from above us. Great for the kids to see and try to pick up. The staff was not very friendly nor were they very helpful. Loved the location for the Memorial. Noise from construction was not a problem either. Honestly for the $$$$ spent this hotel was not worth it. Will stay midtown next time.",1,2,1,1
"What you'd expect
I only stayed at the InterContinental in Boston for one night but you gte whjat you expoect from this great hotel chain.
No complaints about anyhting,. The staff were helpful, the room and bathroom were spacious and clean. The only small thing I've noticed is that they have stopped supplying slippers, but would definitley stay here again!",4,5,1,1
"Regretted staying here
When we checked in, we got the immediate sense that we were not welcomed. The staff is cold and not willing lend a helping hand with anything. They did not seem too happy being there. The only exception was the bellman(didn't catch his name) who was very friendly and funny at times and made the check in process more tolerable. 
The rooms are badly in need of renovation as well as the lobby. Carpet in the room was shredded in some places and just plain smelled bad. 
We did not try the breakfast in the hotel but did go to Moonstruck across the street which was delicious and a great deal.",1,3,2,2
"Setting the Standard in Quality Guest Service
As a Diamond member I stary at this property often. The quality of the staff truly sets this property apart. They are always guest-focused, highly enthusiastic and demonstrate genuine care in addressing any and all matters that arise. 
While the entire staff is exceptional, I single out Raquel Ortiz, who works morning, and George, who works evenings, for their energy, camraderie, professionalism and simply making me feel so welcome. I look forward to staying here because of how well they take care of me as a guest. Outstanding!",5,5,0,0
"Cost isn't everything
I should have known that things were not as they seem, when I signed up for a Redicard and couldn’t change my email address on their site.
We had two rooms booked for a night at the end of a long day’s traveling into SeaTac. Thirteen days prior to our stay, the front staff were friendly. The location couldn’t be much closer to SeaTac airport. We parked our vehicle in the last space available and a call was made for the shuttle to pick us up. When one in our group asked if they could use the restroom and were told that if they did, the shuttle would leave without them.
We had a quick ride to the airport.
Upon our return to Seattle, after waiting at least 30 minutes, the shuttle picked us up. It should be noted that the shuttle also delivers guest to and from the Holiday Inn. So, things can be slow and the shuttle can be full.
We were again greeted by a friendly receptionist. She was very busy and it took quite a while to finally get our room key.
Two things to note: even though some sources (including Tripadvisor) suggest that breakfast is included, it isn’t. Also, this is a very pet friendly establishment. This could be good or bad, depending on your situation (ie allergies). To be fair, the first of these points is not mentioned on the Red Roof website website, the second is. So buyer be ware. So, to reiterate, there is no breakfast, there are pets (quiet ones and others).
Our room (330) was at the end of a long musty/smokey smelling hallway. The elevator that gets you to the third floor, could have used a bit of maintenance. Say your prayers before using it.
Amazingly, the rooms were as shown on the website. In actuality, when we entered room 330, we realized that it needed to be drastically updated. The blue carpet needed to be ripped out or at least vigorously cleaned (probably from hi pet use, maybe it was a smoking room prior).
Room 330 had 2 uncomfortable (well one was) queen beds with a floating night stand between them. There was a clock radio that received no stations and a phone that had no instructions on it (ie how to call front desk, make a wake up call, local calls, etc), resting on the stand. There was no night stand on the outside of either beds.
On the Red Roof website it states that the amenities include a Mini-Refrigerator but in other locations states that the King room offers refrigerator. Room 330 did not have one. It is not mentioned (on the Red Roof website) that queen rooms have one. In fact the website doesn’t mention anything about these rooms. 330 does however, have a safe. 
I should state here that there is information at the redroof.com site. As well there is a redroof-seattle-airport.com website.
Room 330 had no facial issue. This is very rare in motels of any rating. It is also essential to those who might have allergies to pets and/or tobacco smoke. Did I mention that the room also had a musty somewhat smokey smell?
There was a basic writing desk connected to a three drawer desk with a TV that got basic channels, on it. There was however, no writing material (which meant that I am now doing this by memory and photos that I took). There was also no local information or establishment info. I noticed that the wifi worked reasonably well (which I used to reread Tripadvisor comments).
The view out the window is of a ragity day care yard.
The bathroom configuration was good. It had a sink on the outside and the toilet and tub/shower on the other side of a door which had no privacy lock. The shower came out of the wall at about six foot one in height but dropped almost 4 inches at the head. Good start terrible ending. The pressure was good but the spray was erratic. The toilet paper was somewhat better than La Quinta Inn Bend
 (please see review at www.tripadvisor.com/Hotel_Review-g51766-d95921-Reviews-La_Quinta_Inn_Bend-Bend_Central_Oregon_Oregon.html) This is damning with faint praise, especially when it had to be used in case of a sneeze or two (or three).
I usually read most comments on places to stay, in Tripadvisor. I cull the extremely good and bad ones and pay attention to the rest. I was sure from all the comments that this was the place to be, after fourteen hours of travel. I am still amazed at all the positive comments. As mentioned, I actually went back and reread some. My conclusion was that they must have stayed somewhere else and mistook it for the Red Roof Inn Seattle Airport.
The negative comments such as: “Very hard beds”, “outside is a lot nicer looking than the inside”, “walls were paper thin”, “smell of smoke and B.O”, “staff was not mean but not real happy”, “One elevator was broken, the other, accessed from the parking lot was just creepy”, etc. all rang true.
I have stayed in a few worse places (I don’t write about every place that I stay). As with them, I will not return.
Sung Park (or another manager) can comment on this but I will not be reading their rebuttal. I appreciate the time that is put in by establishments to comment on remarks from writers to Tripadvisor. This is usually a nice touch. I have however, read many of these and they always seem to state something like we are sorry that your stay did not meet your expectations. We always try our best to keep our establishment clean and functioning to the highest standards possible. I will bring your concerns to the people involved…
It is time for less talk and more action at the Red Roof.",2,2,0,0
"Great value but not impressed with breakfast and often runs...
Great value but not impressed with breakfast and often runs out of coffee for breakfast.
Only two bath towels and one wash cloth. I would recommend to a friend but only because of closeness to airport and reasonable rate.",2,5,3,3
"Great experience!
We had a great experience at this hotel. We visited for a short family vacation, from Monday through Thursday. I messed up when booking through Hotwire and reserved a room for 2 people instead of three. When I contacted the hotel directly to fix this, a very nice lady named Mary Bravo called me back and set us up with a beautiful room on the 35th floor.
We enjoyed walking to the nearby farmer's market for breakfast on Tuesday morning (2 blocks away, on the grounds of an art museum). The hotel was in easy walking distance to many other attractions, just off of Michigan Avenue.
The roof-top pool was delightful, with a great view, especially after dark. The TV in the room was very nice.
The staff was consistently courteous and friendly. The only problem with our room was a light bulb that didn't work, and that was quickly replaced when I called the front desk.
Two thumbs up!",5,4,-1,1
"Fab-u-los!!
Great place to stay with pets! Super clean, great breakfast every single day....and they love dogs! Need I say more?? Not necessary, but I will add this: We plan on staying here every single time we hit the great jammin' city of Seattle. We have a toy poodle and a chihuahua - both yappy dogs. This hotel is tolerant, the staff helpful and tolerant and we won't be staying anywhere else...ever. Love love love it. And to top it off...the prices are great. Perfect downtown location, perfect room, perfect building and we absolutely loved it. So did our pooches, Rosie and DaisyMae - who couldn't have appreciated the dog park across the street more. Thanks LaQuinta Inn Seattle!",4,5,1,1
"Warning for dishonest housekeeping/lost & found/ security!
Very nice hotel amenities. All though I lost two items from the room where we stayed that I by misstake left after check-out. I immediately informed the main desk who informed the security dept. who handles all left items. They said none of the two items had been handed in to lost and found by the people who searches/cleans the rooms before any new guests check in. They claimed that the room had been searched in all places and that nothing was found. I never removed the items from the room during my stay, they are not in my suitcase, wich only mean that they were stolen by the hotel staff. Very bad for a hotel that claims to be 5 star! I will not recommend this hotel to anyone!",1,1,0,0
"We will return...
From the lovely amenities (fine toiletries, umbrella on loan in the room, tasty complimentary breakfast) to the immaculately clean room, the Chandler was a great choice for our weekend in NYC. Location off 5th Ave. was a short walk to theater district and Hell's Kitchen restaurants. We will definitely make this hotel our home base for future visits to the city.",4,5,1,1
"Rude Rude staff Total ripoff
We stayed at the W last month and were completely dissapointed. we had actually booked for 9 nights, but moved after 2 it was soooooo bad.
Firstly my husband arrived separately from a conference in the U.S. He was not allowed to check in as they didn't have his name on the booking (despite his name being on every booking form I had, as well as receipts from the hotel when checking out).He therefore had to wait 3 hrs, in the lobby whilst we arrived.
Our rooms, we had 2, were tiny, noisy and bright all night.
The staff were rude and arrogant, with attitude, they were so busy looking at themselves, they had no time to assist anyone. 
An extremely disapointing beginning to a 2 week family holiday. Fortunately we relocated to The London NY, which was far better value, and fabulous in every way.",1,1,0,0
"perfect location the wellington hotel
this hotel is the perfect location for exploring the city. right beside central park and five minutes walk from times square. the hotel lobby is fine but stairway to rooms and accommodation is very dated. 
the concierges are brillant especially judd. nothing was a problem. beside hotel is fluffies, great for breakfast, the irish pub lovely food and a great place for a drink after a hectic day. staff are really helpful and pleasant.
dont do the new york skyride at the empire state builing. total rubbish.
for a tour of the city, on board tours, tour guide james made the trip.",3,5,2,2
"poor service
I was very disappointed with my stay at the Warwick New York. I had to ask more than once to get extra clothes hangers. Also the concierge service was really bad. They recommended really bad places to eat and I was really disappointed withe the quality of the places they had recommended. Finally, my friend and I noticed that there was a problem with the heat so we called twice on a Wednesday morning for someone to check the heat. We returned to our room 6 hours later and no one had checked the heat. I called three more times but still no one came. Finally, I was really upset and I asked to speak to the manager who couldn't care less about what I was saying. He just offered us free breakfast but yet didn't give us any vouchers for the free breakfast. He was quite apathetic about the situation and never offered an explanation why the heat had not been checked. I strongly feel that if you are the manager of a hotel, you need to show your guests more compassion and empathy if they are frustrated with poor service instead of just saying he doesn't know why the heat was never checked. I do not recommend this hotel. The positives were nice size, clean room, and good housekeeping.",2,2,0,0
"Can not recommend
The staff was very pleasant however the hotel is old and dirty. had to change rooms 3 times; and each room was just as bad as the first. Carpets are dirty, stained and do not look like they have been vacuumed. The AC in the rooms does not cool properly and the AC in the hallways is off.",2,1,-1,1
"Just okay
This is a pretty expensive hotel and definitely not worth the price. Actually were able to find a good deal on orbitz or travelocity, one of the two sites. The beds are very small. We got a room with 2 doubles and I was surprised by how small their beds were. I probably wouldn't stay here again.",2,3,1,1
"Good for Fun, but just Okay for Business
Distrikt Hotel is lovely, modern, and clean on the inside. I enjoyed the rooms, service, downstairs bar, and value. If you are enjoying a family weekend or having a getaway in New York, this is an excellent choice.
That said, I stayed here on business and will not do so again. The proximity to midtown is nice, but the city block is disgusting. They are directly across from the NY Port Authority terminal (tons of buses and people), and just a few steps away from the NYC Parole office and a sex shop. As a woman traveling on business alone, I did not feel comfortable walking near the hotel in the evening- that's a problem for me, but may not be for everyone. 
Other business travel issues: the gym was about 3 blocks away (kind of a guy-focused, ""pumping iron"" locale), very loud crying babies from family vacationers. Again, neither of these are huge issues when I'm traveling with my husband or friends, but they're just inconvenient when you're ""living"" away from home for business travel.",3,5,2,2
"Great location, clean and friendly staff!
absolutely clean, located right at Times Square, helpful staff. Matresses are a little hard for my taste, room could be painted and carpet could be exchanged, but other than that, the stay at this hotel was absolutely great. I rather pay a fair rate per night and the hotel room is moderate, than a remodeled hotelroom for an outrageous prize! One spends only time at the hotel to sleep anyways, therefore I was more than happy with my choice to stay there. I felt very comfy sleeping in this bed, as it made a very clean and maintained impression. The bathroom was nice as well! Great stay!",4,5,1,1
"Great Place
My husband and I stayed here the first week of October. We loved everything about this place. It was clean, very friendly, and reasonable. We were only passing through Philadelphia for a day and a half, but loved the accommodations. It is in a great location to walk to almost anything. We walked around the city and went everywhere on foot. You do have to park your vehicle in a parking structure a little bit from the Inn, but when we got there, we pulled up in the loading area, and checked in then went and moved the car. The staff were very friendly, and helpful with directions. The morning breakfast was great. Lots of choices, and all fresh. We stay at a lot of places, and this breakfast was VERY nice in comparison to other places. Make sure you take in the history of the Inn. Our bed was very comfortable, and the room was small, but very adequate.",5,5,0,0
"Too loud!!!!
Major renovations going on from 7am to 7 pm...miserable experience. We were not warned of this ahead of time. 
Also, housekeeping did not clean the room until well after 4pm. 
Will not stay here again.",2,1,-1,1
"Convenient downtown location, Nice lobby, Disappointing room
Easy to reach from the airport using the complimentary shuttle to the light rail, with a light rail station just one block north. Lovely lobby, period piece. I was quite excited by its appearance, and looking forward to my stay. But the small-sized room, although clean, was not up-to-date. No electric outlet near the desk made using the computer to get some work done far less than convenient. There was no in-room control of the heating/cooling system. But the worst thing was the luke warm water for my shower in the morning. This was unforgivable, and could not be remedied in a timely fashion.",2,3,1,1
"review
Great buy for the $$$$. Terrific staff. Very clean - given age of facility. Needs better coffee - in both restaurant and room.",3,4,1,1
"Average Hampton Inn
Stayed at this hotel two nights in July. The hotel is an older building, which means older furniture, carpets, and linens. The room felt humid and the A/C unit was loud. The wi-fi was spotty at best. The breakfast selections were plenty but the breakfast area was small and felt crowded.",3,3,0,0
"The Grand Dame of New York
Stayed here for 2 nights. Room was a little old fashioned but this added to the charm.
 Public areas were elegant . Staff were polite and effecient.
The staff at the Concierge desk were very knowledgeable about all aspects of the city.
Would stay here again",4,5,1,1
"Avoid at all costs
I am a Marriott platinum member. Stopped on way to south Florida. Prostitutes roaming streets, lots of activity around hotel at 12:30am....did not feel safe. Lots of creepers walking around as they are outside rooms....very ghetto.",1,1,0,0
"Great location, excellent customer service!
My wife booked a room here for our visit to the Ft Worth Stockyards area. There are closer hotels but, for the price, this is well worth it. Around $190 for Fri & Sat nights, total, not each night! Hotel staff was very friendly and attentive to our needs, much more than 95% of the hotels we have stayed with. Rooms were clean, everything working and featured large rotating flat screen tv's. Room had a refrigerator but no microwave. Would stay here again when visiting the area. For the price you can't go wrong. We have paid more for less when visiting other areas. Overall, great value for the price.",4,4,0,0
"Avoid staying here at all costs!
Worst hotel I have ever stayed at. Don't stay here!!
Not at all worth the price charged!! If you can afford to spend a few more dollars look elsewhere!!
Don't be fooled by the pictures posted of lovely hotel lobby. Rooms are not of the same standard - very poor quality: outdated decor, revolting smell & filthy!
I found that standard of the room totally unacceptable, for the following reasons:
- I notified the hotel at the time of my booking that I require a non-smoking room as I'm asthmatic. The room I slept in had a DISGUSTING (revolting) smell, I'm not even sure how to describe it... a combination of smoke, urine & mould (wet, damp). I woke up the next morning coughing due to the smell in the room - the air (smell) in the room affected my chest. 
- The carpet was filthy & full of stains
- The curtain did not close completely, so lots of light came into the room in the early hours of the morning
Other points: 
- No wi-fi in rooms only in lobby
- Extremely noisy area, you won't get a peaceful nights rest. Continious heavy, loud traffic outside....not to mention people shouting, ambulances and helicopters. Rooms aren't at all sound proof.
- It's located in Downtown area. There are security staff at reservation area. Not a safe area if you are travelling alone, get taxi from hotel. Don't walk the streets around the hotel alone!
In conclusion... book somewhere else, you will regret it if you don't!!!",1,1,0,0
"Nice enough for a short stay
Had a 3 night stay at the Adagio with my 2 sisters. Supposedly executive room but was in need of an upgrade. To be fair, the hotel has started an upgrade programme at the top. We were on the 6th floor and did were not disturbed by any noise from the refurb. Never got to see the roof terrace.
Only 1 robe in the room when we arrived, and few toiletries but that was rectified immediately as soon as we asked for more. Beds were comfy and the bed linen was spotless which accounts for a lot in my book. Reception staff were very efficient and helpful. Free coffee in the bar in the mornings but 9 dollars for HALF a glass of Californian wine was a bit of a rip off. Could understand if it had been from another country for goodness sake. I am used to a glass of wine with a free tapas for about 1.50 euros in Spain!!!
Lots of beggars around but we never felt unsafe or threatened and just walked on and ignored them. They didn't hassle us.
All in all I would stay again on my kind of budget and would recommend to anyone not wishing to spend a fortune on an hotel room.",3,2,-1,1
"A/C makes you feel like being on a plane
Apart from the tiny rooms and dated look (bathrooms: white tiles!), there is a more serious problem: air conditioner in the room! It is working extremely loud (and inefficiently) making it impossible to fall asleep. I would cool down my room till the very last minute and then turn it off before going to sleep.
Concierge services awful. I needed an Amtrak ticket to Washington DC and asked the concierge guy for some info about baggage policy. His answer was quick: ""I don't know"". He wouldn't bother making a call or using the computer. I asked him to check it online, but still no result. I wonder why is he working there at all?",2,1,-1,1
"Think Twice
I have just come back from a fantastic tour with ACHERS DIRECT the only drawback was this hotel
mainly the staff, This is the first hotel it's for one night only so it's not to bad. But if you stay on the 2/3 extension then please book into another, you won't regret it. They seem to go out of their way to not help, ask them a guestion you get a fithly look and a NO. A simple guestion like do you have wifi, answer was yes but you pay for it $3.95 for 15 minutes go next door to the restarant it,s free but they don't tell you that. Anyway had a great time with Achers usa & canada well worth considering so don't the first night put you off.",2,1,-1,1
"Great Time!
We stayed here during the Taste of Charlotte festival. Very convenient - right in the middle of everything. Had a blast!",5,4,-1,1
"Nice Boutique Hotel - Great location for theater buffs!
Comfortable hotel in a great location right across the street from the O'Neill Theater/Book of Mormon venue. Walking distance to the Ave of America's, Times Square, Rockefeller Center, Shake Shack, Magnolia Bakery, Bouchon, NBC Studio, Hell's Kitchen, the 49th and/or 50th street subways, Port Authority, etc.! This hotel is not a 5 star hotel, but the front desk staff and the great guys manning the entrance were attentive, customer service oriented and wonderful all around! My only minor gripe, housekeeping serviced rather late in the day, and it was due to the high volume of check-outs I believe. Housekeeping was very apologetic and offered to make-up our room right away, but we had just returned from a 5 hour walkabout and we wanted to relax! We stayed for 3 nights in a Superior King that was quite comfortable and roomy. Our room rate included free wireless internet, daily continental breakfast/PM wine and cheese reception, which we did not take advantage of. Our room also included bathrobes (no slippers) Philosophy toiletries and a Keurig coffee maker. The heating/air conditioning system was user friendly and easily controlled. Overall, a very pleasant and nice stay that included a surprise bottle of Prosecco for us to enjoy! The New York Times is also available on a daily basis for pick-up at the front desk.",4,4,0,0
"Great place will be back
Stayed 5 nights, no problems checking in at mid-night. Was upgraded to a massive o e bedroom suite.
Staff friendly and accommodating. Room serviced early - one day we went out for breakfast and returned to grab a camera before sight seeing to find it was made up.
Would like to see a couple wine glasses available in the room.
Great location, with a wide variety of resturaunts and diners close by. A couple good wine shops as well.
Our room was on 14 th floor facing the street. Great views, no road noise, except for occasional sirens.
One bug bear - had a critical fax sent through to me. Had to chase them, and after I signed the document to have staff find it and asked them to fax it back, not actioned.",4,4,0,0
"Great Location
Great location, close to everything. They tried to ""Upgrade"" us to a Parlor room but it only had 1 bed and a pullout couch, the couch was pretty much just springs, not sure what happened to the mattress, lol. 2nd morning, there was no hot water, it did finally get warm after awhile, usually hotels never run out of hot water so a little surprising for the Hilton.
Otherwise not bad",4,3,-1,1
"Excellent location, friendly staff and overall fantastic!
The location could not be better. A block or so away from the Empire State building, lots of restaturants open late at night and just right in the middle of New York's busy streets, but not overwhelming. The staff were really wonderful. My partner is quite tall, so they were kind enough to switch our queen suite to a room with a king sized bed for him (which was very comfortable and much needed after our busy days of walking). The room is cozy, the bathroom was well kept and the breakfast next door was enjoyable. Despite the small lobby that is separated by a sheet of glass from the starbucks next door, the friendly staff made it less awkward. Everything was clean and well kept.",5,4,-1,1
"Treated like King and Queen
We arrived at 1:00 and are room was ready as we were upgraded to the concierge floor.We enjoyed breakfast, snacks, and drinks anytime of the day.Judy was a great server/Host always making us feel welcomed.The Location was ideal right on the riverwalk and quiet but. close to everything (i.e convention center, mall, allamo and rest. and bars. Melissa (concierge) and Andrew (Front Desk) were both very helpfull . We were on the 23 floor and never in 4 days did we have long wait for the elevator. The hotel also has its own taxi stand right outside the hotel.",4,5,1,1
"Depends what you need
We came over from England on business and were suitably unimpressed with the hotel and area. The rooms are spacious but have a distinct smell to them especially in the wardrobe / closet. All parties commented on this and I even asked reception to get a cleaner to try and resolve this. The spray lasted all of 30 mins and the wardrobe was back to smelling like an Indian restaurant. My suits and shirts had to be hung over the chair, with the aircon pumping to ensure they did not smell.
All staff are friendly but only a couple seemed useful. We asked where to go for dinner locally and were advised on numerous occasions there is nothing locally and to head towards the Galleria. We asked again and were advised the area is ethnic and not to walk out best to drive. We asked where we headed to find Cypress and the retail outlet, we were advised to head north on 59 you will not miss it, then the next day to head north on 45. It was only after speaking to a bar man at the Grove (downtown) that we were told to head out on the 290. We spent a good couple of hours on a goose chase because the staff did not know the area or general directions. 
The staff are happy to help you within the hotel but are not happy to assist you outside of it. We waited in the bar for the so called “shuttle” to return, this is a service where you are dropped anywhere within a 3 mile radius. We enquired about going to Don Carlos about a mile away on the other side of the motorway / freeway. The guy actually had the van key next to his hand as I spoke to him and when I asked “are you the shuttle driver” he responded with “no” and pointed us in the direction of a taxi or to drive ourselves. There were 3 members of staff at reception none of them offered this shuttle or any help but rang a taxi firm that did not answer so yet again we drove out.
We finally stopped listening to staff and went to Don Carlos the Mexican over the road and it was brilliant, yes fair play best to drive there at night but staff should know the local area at the very least. 
Facilities wise the rooms were clean but smelt as mentioned above. The area is fine if you want to stay in the hotel every night (we were there for a week). If your room faces the 59 it will be noisy as ours did but that’s to be expected with a busy road. Price wise this hotel seems reasonable but if you factor in having to travel every night then you are better of paying to stay in a better location. One of the party travels to the US on a regular basis and stayed an additional week, they found accommodation elsewhere! If it is a one/ two night stop it is just about acceptable. But do not expect much from this, staff or hotel wise.",2,3,1,1
"Disappointing
The room we had was , to put it bluntly, gross. The carpeting was stained and dirty, there was a dead cockroach in the bathroom. The sink hd a film all over the inside which later I realized was because of the backing up of filty water every time the toilet got flushed. The sink would fill then drain slowly, then refill and drain until at 0630 in the morning, it just simply overflowed all over the floor. Therefore, we were unable to use the bathroom at all and had a flight to get ready for. The bedspread were stale smelling and there was sticky spots on the tv stand. The phone did not work when I attempted to call the front desk whent eh sink started to overflow. All in all , I was completely disappointed in this Days Inn and will therefore never stay at ANY Days Inn from this point forward.",1,1,0,0
"ok hotel
I checked into the hotel last weekend, being a person with a disability , I like to try to get the ADA room, because the bathrooms tend to be larger, though I am not in a wheelchair it makes it a little easier for me. When I checked in I was asked two times by the staff if I REALLY needed the ADA room.(I thought that was just rude) Then they put me on the 28th floor, which was fine. The room appeared to be fine. That is until I noticed the blinds did not work. I called down and they set someone up, they said they couldn't fix them because they did not have the part (aka I am out of luck, so sorry) Then I notice my bulb was out in the bathroom, and my floor lamp wouldn't work(the main light) They replaced the bulb. Told me they could not replace the lamp till the next day((aka I am out of luck, so sorry) Then when they came a 3rd light went out while they were there, again they replaced it. So basically they do not check their rooms at all before giving out keys. Then I had a Traders Joe's bag full of paper goods , food and above all religious items. It was under the desk. We called at 9:20 to have the room cleaned . We left and came back the bag was gone. We called down and told they would look for it. They did not find it. (big surprise there) Then my friend was told the maid said she did not take anything(so calling us liers ) If I were to lie, I say my laptop was stolen. I do not think she stole it , she was just careless and tossed it like trash(I have had the same bag in numerous hotels) Anyhow my friend was said there sorry next time your here we will upgrade you and have a nice day. No compensation at all. Well not the worse hotel, but could use some PR skills.",2,1,-1,1
"Will Stay Again
Our room was large and bright, two large windows, fresh paint, crown molding and redone bathroom. The King Bed was wonderful and the location was the best. You can walk to the fashionable shopping streets of Madison and Fifth, the theater district is 6 cross town blocks and the Lexington Avenue subway is at Grand Central. Our room was made up and very clean everyday. I think they are redoing the rooms so you might ask for one that is redone this is just a guess because of the other reviews I've read. The halls could use re-carpeting but you don't stay in the halls and for an average of $200 a night in nyc it would be hard to do better.",4,3,-1,1
"Excellent value
I booked a room at this property through a bidding site. It was an excellent value! The property was immaculate and looked fairly new. There is an on-site restaurant and Dave & Buster's is a short walk. Rooms have mini frigs and microwaves. Furniture is oversized, which can make the rooms feel a tad smaller, but it isn't a major inconvenience. Would definitely stay again!",5,5,0,0
"Beautiful hotel, first class staff
I cannot say enough about this hotel. It is the perfect location to be a tourist in New York City. The staff allowed us to check our bags in and tour the city before our check in time and after our check out the next day. Our room was amazing, big, and first class. If you have the opportunity to stay here, Do it! You will not regret it. As we were only there for one night we did not experience everything the hotel has to offer, however our stay was more than comfortable to say the least.",5,5,0,0
"DONT STAY HERE!
I want to start out by saying don't even think about staying here. Me and my family stayed here in the end of July 2012. The service is less than satisfactory. The hotel was ehhh clean but by a long shot not the best I have ever seen. The parking situation was terrible. For the last half of the week they made it even worse by allowing a tour bus to park in their parking lot. The biggest thing I would like to tell everyone is that we had things stolen from our room. There was a gift bag with tissue paper, a bow and everything. Obviously not trash! When we called the hotels front desk that night when we discovered what had happened they told us to check the lost and found in the morning...as if it had walked out of room to the lost and found after a week of being in our room. It is now 3 weeks after our trip and NOTHING has been done! Needless to say we are NEVER staying there again and I want to warn as many people as we can!",1,1,0,0
"Will avoid in future
First, the good - the room was clean and comfortable, price was reasonable, and the location is good, just a short walk to the stadiums, convention center, inner harbor. 
Now, the not-so-good - check-in was friendly, but my room was not ready (they said they had lots of late checkouts), so I was told to come back in an hour. I found a comfy chair in the lobby and noticed about 20 minutes later they were checking people in (LOTS of people), so I got back in line and a room was ready. I thought it was bizarre, knowing I was there, that they would not let me know my room was ready. Had I come back in an hour, and all the prepared rooms had been given out, would I have been told to come back in another hour? 
Secondly, once I got home, I noticed that SIX 50-dollar holds had been placed on my credit card, and that I had been charged $50 more than the quoted rate for the room. In total, charges of more than $500 for this one night stay! The holds have since been lifted, and I am challenging the room rate. I was told the $50 charge was for the 4th person in the room. A room with two double beds? This extra charge was not on my confirmation (which listed all four people), was not mentioned to me on check-in, nor on check-out. I feel that basically, they just arbitrarily changed my rate. Unacceptable. So if you stay here, make sure on check-in that you get a listing of any additional charges or holds!",3,2,-1,1
"I like La Quinta Inns...but not this one.
The rooms were very run down. Carpets were filthy. You could tell, even though it was a non-smoking room, it had been smoked in a lot. There were no towels in the room and when I inquired, I was told they would be delivered later because of a problem with the laundry machines. Four hours later when I went to the front desk, she pulled a couple towels out of a hamper and handed them to me. Not even folded.
I would not stay here again.",2,1,-1,1
"Hotel is pretty . Noise all night..couldn't sleep strong smell of industrial cleaner
The hotel is close to the Pacer's stadium. The hotel is pretty ,decorated nicely, breakfast decent, usual free brkfast. fare. The hall and room had a terrible strong smell of cleaner. The room was noisy. Dumpster pickup started at 2am and went until early morning. Im not a light sleeper and could not sleep through this. I guess because there are several bars and lots of restaurants nearby they have lots of trash. Mentioned it to the girl at checkout and she said yeah we get that all the time. So we will not stay here ever again. If it was quiet then we would reconsider",2,2,0,0
"Great rooms!
We just returned from a 5-night stay at the Affinia Shelborne. We were pleasantly surprised by the size of the rooms. We had a one-bedroom suite and it was very roomy. Plenty of space for two adults and two boys! It a nice, quiet place close to Grand Central Station. My only critique is that we didn't find the concierge all that helpful. We ended up just figuring out everything ourselves. Internet is $13.95 per day, so we brought our own MiFi.",5,4,-1,1
"Good location, bad service
As most Mariotts in the US, the service level is really bad. Staff pretty much ignores your presence and my personal favorite - the lounge for gold/platinum members is closed during weekends. Whoever came with this cost cutting measure must have been crazy, this is definitely not the way how to treat your loyal customers. I am personally finished with Mariott, there are better chains for less money.",2,2,0,0
"ZaZa, always a blast
Really happy with this hotel. It is always clean, fun, and exciting. It won't be the cheapest place you will stay, but it will likely be the most fun and unique!! The night life is lots of fun, the food is great. Lots of people watching!!! The suites are a really fun experience. They are also starting to do some remodeling and really doing great things with their new suites.",4,5,1,1
"Work in progress
Stayed at this hotel for three nights to be near the hospital. Staff was polite and professional. Our room was clean and comfortable. I can not recommend anyone stay here until the construction is complete. There just to much trouble to get to the pool, lobby, vending machines with all the paths blocked. Paid $ 79 a night.",3,4,1,1
"We love New York!
This hotel has a great location and a good price. Our room was very clean and comfortable, it was facing the opposite direction of Wold Trade Centre which made it very quiet and perfect for sleeping. The abservation tower on 20th floor is a must see, we didn't eat at the restaurant since it's a bit pricy and you can have better selection outside of the hotel. Specially at the O'Hara's Pub across the street from the World Trade Centre, drinks a great price and the bar staff is very attentive and extra friendly. 
As for breakfast do go to Cordato's down Greenwich Street, it's 2 minutes walk from the hotel and the food is quick, affordable and very good, the owner is Greek and is very sweet. Do not go to Panini & Co., on corner of Trinity and Cedar, they are terribly disorganized and slow, plus they charge an arm and a leg for regular breakfast.
WARNING re: if driving to the location, GPS doesn't have a way to get to the Hotel, most of the streets are closed around World Trade Centre, you would have to go down West Street pass Washigton and Rector, then there is a Roudabout where you can U-turn...once you do that turn right onto Albany Street and the Hotel is to the left. The parking is expensive, specially if you have a Truck or SUV ($50/night).
This hotel has an amazing location, downstairs is a World Trade Centre memorial, 10-15 minutes walk from Buttery Park. If going to visit Ellis Island or Lady Liberty, get to the park as early as you can, line up for the ferry is about 50 minutes to 1 hour. Statue is closed for abservation until summer of 2013, for renovation, but Ellis Island is an interesting historic site. The rest of tourist locations can be easily visited by using a Metro, Metro Card is a way to go, since it's better deal then buying 1 ride at a time. Metro Cards are only sold at $10 or more and you can refill if need be and you get 1 ride free with each refill. We walked a lot and used Metro only twice, for 3 of us. You can share a Metro Card, so we only bought $20 and had 2 rides left. We only were in New York for 3 nights and saw only 10% of all the attractions. We will come back in the next year or so.",5,4,-1,1
"Taken advantage of!
The hotel is awful. The rooms are old. The walls dirty, the carpeting and all soft goods need to be replaced. All hard goods need rplacing, too. The bathroom too small and the shower did not work properly. They do not have a breakfast spot so your only option is room service-great option for business travelers....pls send up some coffee and my colleagues??
Worst part is that even with web site advertizing rooms for $155, my room rate was just under $700/night! With taxes, etc. it came to over $800/night. The city was packed and we had to take this dump at what is clearly an offensive rate. Not even at $155 does this hotel make sense!",2,1,-1,1
"The bare minimum, or a bit less
I regularly, if not frequently, stay in motels on business trips, and I never expect much: a reasonably clean room and bathroom, some breakfast (or a coffee maker in the room), some quiet at night, and working wifi (included in the price). At ABVI Downtown Phoenix I could tick of the ""clean"" part (at least in the bathroom; the carpet and the pillows were a bit suspicious), and the wifi, which worked very well.
Their website seriously oversells the place: my ""renovated"" room does show some sign of recent updates, but it's still a smelly, dingy room with an unnecessarily good TV. Again, I wouldn't expect much for the price (for a ""proper"" hotel I'd give 0 stars for this ""quality""), but if you are going by their website, you'll be surprised. It's better to set your expectations with the price in mind.
The ""free breakfast"" is a joke: you can pick up some packaged pastries and some bad coffee and orange juice at the front desk, and take it to go, or back to your room. It's only good so you don't go looking for breakfast on an empty stomach. There's no place immediately around to have breakfast.
The ""service"" was off-putting, and I didn't expect much. I start with the good part: the airport shuttle is fast and efficient, they could accommodate me even though my plane arrived quite a bit late. The bad: the window in my room was cracked diagonally across, but it wasn't fixed because ""it was the weekend"". (Seriously?) It must have been a very long weekend, too, in Phoenix, because the window wasn't fixed on Monday or Tuesday either. I was told I could not get another room, yet the next day they had the ""vacancy"" sign on. Well, maybe just a mistake, I didn't bother asking.
Sleep quality: the main issue (besides the pillows that need change) is the AC: you can't possibly sleep with that on. Fortunately for me, it was cold enough outside at night. Otherwise, it's at a completely deserted part of town (it's quite scary, actually, after dark), so no noise from outside.
So, it wasn't too bad, but I regret not spending a bit more and staying closer to downtown. I wasn't even going to write a review, but the owner has asked so many times (both at checkout and then in multiple automated emails -- which I consider spamming: how do they know I haven't already left a review?!), that I thought, what the hell.
There, you have it.",3,3,0,0
"Great place to stay in Seattle
Very reasonable rates considering the location. Great views on the water side. OK city view on the upper floors on the city side. Lots of interesting places within easy walking distance. Friendly staff. Good food in the bar and restaurant. Very comfortable atmosphere through out. Nearby railroad activity can be a little noisy. No free parking; Valet parking only. Charges for WiFi. Pros far outweigh the cons.",4,4,0,0
"I Don't Like Smoke
WARNING: This hotel is a SMOKING hotel. We stayed here with our son, daughter-in-law, and grandson. They made the reservations. The good and the bad are listed.
Recommendation: I would not stay here again solely based on the fact that they allow smoking in areas that allow smoke to come into my room.
Observations
- The “security” floor (8th) can only be accessed by your room key in the elevator – OR – just walk up the stairs which are not secure.
- The “club lounge” is just two rooms together with some seating, a TV, and some snacks.
Good
- The people at the desk, maintenance staff, restaurant, etc. were all very nice and very helpful.
- At registration the lady upgraded my room to the 8th floor for nothing.
- Different packages are available so you can add room, breakfast, parking, internet in various combinations.
- Overall, the place is clean.
- The interior area is a nice atrium with waterfalls and plants and trees (my grandson loved this area).
- Close to zoo, Sea World, and Old Towne.
- The breakfast buffet is minimal but you can get eggs, cereal, fruit, juice, and toast.
- Lots of parking.
Bad
- Worst thing: This place allows smoking. I saw people smoking at the restaurant (outside area) and they were not stopped. People can smoke on their balconies (in a room designated non-smoking). To shut out the smoke you have to complain to the front desk (too late – since everything smells like smoke). I would never have agreed to stay here had I known that smoking was allowed.
- The package as described to my son and daughter seemed to have changed after we checked in. We did not get the free drink. I really don’t care since I don’t drink.
- The room I was upgraded to had an adjoining door. I told the lady that I wanted NO adjoining door. This was very problematic. She claimed that there were few options available since the hotel was “booked solid”. However, there was almost no one at the hotel for several days.
- If you are not staying in the rear of the hotel there is a lot of traffic noise from the freeway.
- Much of the hotel seems dated. The hinges on our bathroom door were rust encrusted. The sink was cracked. The rugs are dark and old looking.
- Pets are allowed. This can be good or bad depending on whether you want Fido to travel with you. However, if you are staying in a room in which Fido last stayed, this could be a problem. Also, some idiot brought their dog to breakfast and were allowed to keep the dog with them in the outside restaurant area.
- Most travelers have smart phones, computers, tablets, etc. which require electricity. There was only one (yep – one) outlet on the desk. There was a double outlet on the wall outside the bathroom which was not a great place to charge things. I found an outlet strip behind the bed and took that to the desk to plug in. Not very conducive to doing work.
- The fan in the bathroom sounded like a diesel truck.",1,2,1,1
"Great location and *wonderful* staff!
This was my first trip to Detroit - was very impressed with the hotel - especially the location and the staff. The room itself was nice - we were on the 10th floor with an awesome view of the city skyline. The room was clean and the bed was very comfortable. The water pressure in the shower was the only issue (it was barely present!). We had the breakfast buffet one morning which was good... nothing spectacular, though. The location cannot be beat... literally a 5 minute walk to Ford Field, Comerica Park, Greektown, and the general downtown area. We did have a couple of incidents where we felt safety was a concern as we were out and about... but that was kind of what we expected and really has nothing to do with the hotel.
The crown jewel of staying here is the staff. Each person we encountered was extremely friendly (not only to us, but dealing with other people as well)... and I would like to extend a big THANK YOU to all of them for being so awesome.
We got ""book it early"" discount which made the stay perfect.",5,5,0,0
"Good value,but not like a hotel
We liked the size of our 1 bedroom Apt. there was 4 of us in a 1 bedroom 1 and 1/2 baths.This property is more like an apartment not hotel.Some people do live there permanentley.The hotel front staff are the concierge and were efficient but not overly friendly.We had to ask for 3 wine glasses,more pillows,coffee pot, t paper and the extra cot we had ordered.They were very fast at coming up with everything.They have a computer for your use in the lobby. 2 1/2 blocks up hill to subway. Good restaurants within walking distance.Lots of construction they are building a new subway out front so don""t plan on sleeping in on week days.20 minute walk to Metripolitan Museum,also close to Jewish Museum and other museums.About a $10 - $15 cab ride to time square or the theatre district.",3,4,1,1
"Northern Columbus
Excellent size rooms. Clean. Front desk person was very friendly and wanted to help but he was very new to the job and had some issued with the check out process. Not his fault he needed a bit more training. Hotel is fine just too close to the Interstate so there was noise leakage into the room as we were at the very front of the complex.",3,3,0,0
"Where do I start?
I am a Ritz Cartlon/Marriott Rewards Elite member, and needless to say I have traveled to my fair share of Marriott chains. I have never come across one location as bipolar as this one! I say this because of the dual nature of the hotel. The lobby is exquisite! A lot of money has obviously been spent on renovations/touch-ups/upgrades etc. I traveled to this location with my husband for the weekend. We were blown away by the service and look of the lobby. Check-in was a breeze, staff were very friendly and all. Now once we got into the room on the 44th floor (which I was very happy to have gotten), that was another story. Rooms are OLD and SMALL and COLD. Granted it was about 64F outside, but the thermostat read 69. This is fine, if you like the cold. I chucked it up to the room not being occupied, but it was so musty, and being an asthmatic person, my chest and nose were already acting up. We went out for dinner and returned around midnight and the room was FREEZING. We tried to adjust the thermostat and it was impossible to! We ended up increasing fan speed instead, in error. So my husband called the front desk and we were told that heating/cooling becomes central with certain temperatures, and guests cannot alter these. I was shocked! First time I've heard that. So we asked for a space heater, and were told its against fire regulations (very understandable). We were then offered extra blankets and the nerve of the receptionist to ask: ""WOULD YOU LIKE SOME WARM MILK AS WELL?"" Now I don't know if that was sarcasm of if a 30 and 40-yr old woman and man have acutally benefitted from ""warm milk"" in a cold musty hotel room! That, to me, was the most ridiculous solution to a problem ever offered to me by hotel staff!!! I could not have checked out soon enough. I cut my stay in that hotel short for 1 night (probably not a big deal, but my husband and I were PISSED!!!)I know that this may be a one-off, but I am now fighting a cold/residual asthma attack and thanks to them my entire Saturday morning was spent searching for a hotel in the middle of a city preparing for the NATO summit!!! Very disappointed!",2,2,0,0
"A good value, good location, average rooms
The Wolcott Hotel is dated and bit rough around the edges, but for the price it is hard to beat. We checked in with no trouble and the room was spacious. The location is right near Madison Square Garden and the Murray Hill area which makes it great. The price is why you stay here. Always a good price for NYC and close to the Megabus bus stops. We literally walked from the Megabus to the hotel in 5 minutes. Couldn't have been easier.",4,3,-1,1
"No thanks
Booked a room with a King bed for myself and my significant other for a romantic stay. 
When we got to the hotel, I was informed that reserving a room with a king bed using a credit card did not guarantee the room I reserved. According to the staff processing my reservation, the reservation is not a true reservation, even though a payment was set up, and would only guarantee a room of some sort. We wound up with a room with 2 full size beds. Obviously, this was a very romantic setup.
Needless to say, I have no desire to stay at Wyndham again, if I can't get what I actually order. The floor also seemed more comfortable than the beds",2,1,-1,1
"Good hotel, Helpful Staff, Good Location
Reasonable rooms in this well-located, historic-building hotel. In the quaint area of Seattle (be sure to visit Delictus for Lunch around the corner). Within walking distance of market area. Very helpful Reception staff, but please give the lady at breakfast some cough medicine and expectorant to clear her throat and perhaps some health insurance. Most off-putting hearing her cough with a phlegmy throat constantly. Nevertheless, ample breakfast.",4,4,0,0
"Protestors are NOT FUN
The location of the hotel is spot on, it's also clean and reasonably priced.
However, I really don't appreciate being shouted at, I think the line ""you should be ashamed"" through a speaker was the chant of choice by the disgruntled protestors. They wake everyone up at 7am and then come back most afternoons.
If the protestors weren't there, the hotel would be GREAT value for money in SF, but they're undeniably a massive headache. They certainly didn't ruin my stay, but my stay would have been more pleasant without them.",3,4,1,1
"Good location but horrible reservation policy
The hotel was in a convenient downtown location and the room was clean and reasonably comfortable. However, when we arrived we were told that we would have to stay about 20 minutes away at a different hotel for the first night. The reason is that it is corporate policy to overbook by 7 rooms so it's first come, first served. I find this to be ridiculous, especially when you've prepaid for the room. Luckily, we drove so had a car available, but this could be a serious problem for people who had flown in. Also, we were charged for the 10 minutes we were parked in the lot before finding out we had to move hotels. While the room was nice enough and the staff were polite, I will not stay at this hotel or chain again since making reservations doesn't guarantee you a place to stay.",2,2,0,0
"Dupont Circle Hotel, Washington, DC
I stayed at the Hilton DC this past weekend. The hotel is a 15 minute walk from the Dupont Circle Red Metro Station with the last part up a bit of a hill. Lots to do in Dupont Circle including an excellent Ice Cream shop with homemade ice cream named Larry's. The hotel self-parking is expensive but was not in the mood to search the neighborhood for street parking. The room I stayed in the first night and later joined by my wife and 2 year old had 2 double beds, was clean and comfortable, although the sliding bathroom door was noisy when closing. The staff was ok, but not especially friendly in my few encounters during the 2 night stay. I rated this property a 3, but probably more like a 3.5. The encounters with the staff knocked off my final rating a bit but a decent hotel and got a reasonable rate through Priceline.",3,3,0,0
"Great location, nice rooms but some issues
I'll start with the bad. As other posters have noted the hall noise is pretty bad. Don't expect to sleep beyond 6AM. The doors slam shut with a VERY loud metallic click, so when your neighbor goes for breakfast, you'll know it immediately. To a point where the wall actually shakes if the person next to you closes their door. 
Second bad, the heat/ac unit. It is a motel type unit on a thermostat. The vents are not adjustable and the low fan isn't very low. The rooms are kind of small so when it starts up you get a gale force wind blowing right over the bed. And it is loud. We have had to leave it off at night.
The medium. The rooms are kind of small but not at all bad for New York City. A single queen bed would have been more suitable for the space. 
The good. The room is VERY clean and fresh. Bathroom is good, bed great, staff helpful. My wife says the breakfast is quite good. We are on the top floor so I can't say if you'd get any noise from above but the sound deadening between the room (except for the doors) is great. Outside noise for New York City is good. We have a nice city view.
The great. Location. We took the train to Penn Station and it was about a 10 minute walk here. Times Square is close, the Empire State Building is practically next door. 
One other thing we have noticed were VERY large crowds in the lobby at certain times of the day. Don't know what they were doing, sort of milling around with tons of baggage. Maybe tour groups getting checked in. Check in could be tedious if you hit the wrong time. My wife also said breakfast can get very busy. 
Overall a I am satisfied, expensive (but this is NYC) and the door issue was pretty annoying.",3,3,0,0
"Rooms Are Dirty
Stayed with my two sons after the UT game. We arrived early. First room the door lock would not work. Second room got in but the door lock malfunctioned and we could not get out. Third room was filthy. Found out that there was a bachelorette party on the whole 2 nd floor the week before. The carpet was stained, the bathrooms had mildew, and the bed spread had stains. I always stay at La Quinta but this really was a shock.",1,1,0,0
"Beyond expectations in a very good way
Since we live in Baltimore area, we seldom have the need to stay overnight in Washington. Our only previous overnight adventures were mostly in tourist-clogged hotels close to the National Mall. After doing some homework, we sought more of an upscale ‘neighborhood’ setting, away from the national monuments, etc. to celebrate a special occasion (birthday) and explore the surrounding area as a weekend getaway. We had always heard that the Dupont Circle-Georgetown area of DC would probably fit the bill. 
When I consulted Trip Advisor. I was pleasantly surprised to discover that several of the highest ranked hotels in Washington were in the Dupont Circle-Georgetown area. Taking into consideration recent guest reviews, along with room cost, we decided on the Carlyle Suites. Their consistent 5 star reviews, and positive comments regarding hotel appearance, staff, and neighborhood were all eye-openers. In fact, Carlyle Suites is located in a quiet neighborhood on New Hampshire Avenue, among well-manicured residences, embassies and various national organizations. It’s only about a 2 block walk to the shops, boutiques, bookstores, restaurants, art galleries, and Metro which all define Dupont Circle. 
We found the interior design of the Carlyle Suites to be attractively ‘Art-Deco-ish’, well planned, and spotless, both in the public areas as well as the guest suites. Guest suite furnishings thankfully avoid the chain-hotel look. The chairs, tables, and other room appointments all blend in to create a comfortable artistic whole. A welcome and refreshing change, to say the least. And the staff was top notch, helpful and always there for you. All-in-all, a ‘find’ that we will definitely return to.",5,5,0,0
"Gross hotel, even worse when considering the rates
This is my second stay at this hotel. I had such a bad experience a few years ago that I tried to stay elsewhere but found that the conference I was attending required staying on site. I was surprised when I got into my room that I did not have a King bed as was listed on my reservation, but instead had two doubles. I called the front desk and was promptly and sternly informed that room type is not guaranteed, but rather just a request. I was given the same rote statement from more than one employee. Not surprisingly, based upon my prior stay, my room was filthy and in poor condition: stained carpets, broken/missing handles on the dresser, battered furniture, dusty drinking glasses, and abundant mold/mildew in the bathroom. Worse still, my room reeked of smoke. I asked whether I could at least get a different room due to the smoke, and was told there was only one other option, and that was a single bed. Given that I am very tall, I decided to open the windows and bear the smoke the first night. The next day I was assigned a new room upon request, but told it would also be a double. After further pleading, a King bed was given and the front desk person said he would assign the double to a shorter person who came in later. This seeming act of kindness is the only reason I gave them a second star, but given that I had to press for it I still have serious reservations about their customer service. First of all, I have never stayed in a hotel where reservations that include room type were considered requests, especially when they charge by room type. Second, any other hotel would have immediately presented me with the available King room that was on my reservation the next day given the awful conditions of the first night (and many would have provided an upgrade). I can only suppose I was being treated poorly for having paid a conference rate. Most guests seem to be tourists who are unlikely to be repeat visitors which is the only explanation I can fathom for them remaining in business all these years with such poor conditions and rates around $500 a night. Location helps, but I know from experience that there are numerous superior international chains in the neighborhood for less. I should mention that the second room was in much better condition, but still had mold/mildew in the bathroom and isn't what one would expect for the price. Every other person at the conference I talked to also complained about the dirty conditions in their room. That and my previous experience a few years back lead me to believe this is not an isolated incident. Also, the bed linens are very poor quality. In both rooms the comforters were nearly threadbare and the sheets not long enough for the bed leading to a terrible nights sleep, even when you can breathe.",2,1,-1,1
"Typical Marriott
Older Marriott, clean rooms, impossible to get a cab! My husband was there for business, and I was there for pleasure. Our room was a king corner room, sufficient room for the two of us. The maids did a great job every day, we were there 5 days....the place was packed everyday...a side note...the View, the bar/restaurant on the 39th floor has the RUDEST bartenders I have ever come across. I don't quite understand why I have to put up with rudeness when i am paying $200 for around and a $40 tip...maybe they should have tipped me for putting up with the nastiness. I can understand if they was swamped, however, I was the only one waiting for a drink! What a waste! Apparently from the other reviews this is a regular occurrence! 
 Overall, the Marriott Marquis met our needs.",3,3,0,0
"Mediocre hotel in a mediocre location
I spent 2 weeks in this hotel and had to run away after that. There is nothing downright horrible about this hotel, but there also really isn't anything that good either.
First the good:
-Clean rooms
-Gigantic LCD TVs in the rooms.
-Very helpful staff
-Quite possibly the coldest AC I have ever had in a hotel
Ok, that's all I've got.
The bad:
-I got sick of the perpetual darkness in the lobby and house/trance music playing 24/7. 
-Room service menu is extremely limited and expensive
-Location is good if you need easy access to office buildings, but since this is predominately a business district, most restaurants around the hotel close at 6 or 7, so you either eat at the hotel or have to cab somewhere.
-The basic rooms are the size of a postage stamp. Literally. The king size bed takes up half the room. Its difficult to walk around if you are trying to use the desk. Beware the vanity in the bathroom, because you'll likely smash your elbow on it when you sit on the toilet.
-Also if you have an interior room, your view will consist of the adjacent brick building and you can look onto the roof of the hotel.
-The coffee they serve in the morning in the lobby is dreadful. Thankfully there is a coffee shop on every block in the loop.
-You have to use your key to access the elevator, more or less an inconvenience, not bad, but still.
I have heard from many of my colleagues (who also suffered through staying at this hotel) that the W Lakeshore is much better than the City Center location. You couldn't pay me to stay here again.",2,3,1,1
"Waterfront Baltimore at its finest
I stayed overnight with my teenage daughter while on a college visit. The location right at Inner Harbor is what drew me here, and it was well worth it. We had a lovely, very spacious room facing the harbor. Clean, very nicely appointed with many nice luxurious extras. The only reduced mark I gave this hotel was for sleep quality, for while the bed itself was super plush and soft, the sheets felt scratchy and it made it a bit hard to get comfy. An easy walk to so many different things to do and places to eat. The Baltimore transportation systems are very user friendly, we took the light rail to the hotel from the airport (3.00 one way vs. 30.00 cab fare) and got off at Camden yards, strolled down the hill a couple blocks to the harbor and our hotel. The Explorer's Lounge was a beautiful bar area, where we enjoyed a glass of Champagne and a half dozen oysters on the half shell for $15! It also had a lovely view of the harbor. Will definitely return to this property when back in Baltimore. A beautiful city!",5,4,-1,1
"Customer Service is no good!
Check in was horrible, i reserved 3 rooms, one for myself, one for my mom and the other for my brother. Each paid for their room and they still charged me for theres because they checked them in as walk ins instead of from the rooms I had already reserved....a monther later, i'm still trying to get the issues resolved. The elevator was broken, so getting up and down from the 2nd and 3rd floor was a hassle. The price and cleanliness was ok, there is nothing within a 10 mile radius. There are plenty of other hotels around the area, will not stay here again!",1,1,0,0
"Location is good
The hotel was located in Flushing Chinatown and only 2 -3 blocks to the subway and the Long Island Railroad and close to LaGuardia airport. Good food in Flushing chinatown and also safe to walk around even late at night. Room was clean but there was a lot of noise in the mornings from the construction across the street. Also, the TV was old and the reception was bad. The heater in the room was not adjustable -either it was on and the room became very hot or we had to turn it off and the room got cold. What was really strange was that when it came time to check out, we were told we had to leave with all our luggage or we could not check out and we would be charge extra money after noon. As my brother had one of the rooms and was staying an extra night, we had planned to check out, leave our luggage in his room and get lunch around the corner and come back to take our luggage to the car after lunch. They did not offer to keep our luggage for us when I explained the situation so we decided to check out with all our bags, put them in the car and then go to lunch. I have never heard of this rule in any other hotel. Will probably still go back just because of the location and the price was reasonable and hopefully, the construction will be done next time.",3,3,0,0
"Beautiful Hotel With Tiny Rooms
We chose this hotel because of it's location and also because we wanted to stay in a nice hotel since it was our wedding anniversary. I know it was a restored hotel and so I was not expecting a modern room. What I was not ready for was the size of the room - it was tiny! I almost felt claustrophobic when I walked in (I am not exaggerating). Next time we visit Chicago, we are not going to be paying a premium to stay in such a small room.
On the upside, the hotel was beautiful",3,5,2,2
"Why I pick Hilton and stay with it!
Great hotel! Friendly staff. Nice rooms with large TVs and even an AV integration doc for watching the stuff on your iPad/iPod. All packaged up! Its convenient to the airport and other major things in the Rosemont area.
This hotel is why I choose Hilton properties regularly.",4,5,1,1
"OMG! Never again!
I have never written a bad review until now! This is also the first time I check out of a hotel and call the health department. I moved from the Clarion next door because there rates went up and check into this dump! The desk person was a woman that spoke little English, even through the parking lot was dark only one side of the building lit up I thought what the heck it only $29. First they said they had no rooms for $29 (even through the sign said $29) so I paid $39. I went to my room it was ok till I turned on the lights…well the 2 lights that worked. Bed had hair in it there were burn marks all over the carpet the bathroom light would not stay on the toilet did not flush and had a present in it from the last guest. The hall to get to the room was covered in mold and the lobby was about 20 degrees. Went to the desk to ask for another room and on the way there was told by an older blond I could have a good time for $25 at this point the room and her combined would not have been worth $25( noticed 3 other working girls). Asked the desk person for a new room was told they did not have one (keep in mind there were only 4 cars in the dark lot). So I asked for my money back and was told simply “no”. So I went back to the Clarion next door! I paid $69 and was happy to do so! Lesson learned, if the parking lot is empty and dark and the desk person does not speak English pay more!",1,1,0,0
"Rather Dreary
This motel is very small and certainly not as expnsive as others nearby. The location was convenient for us and it's relatively quiet and clean, but the decor is dark and dreary. Feels dated.The bed would have been comfortable if the sheets and matrass pad had fit the bed properly. Jerry, the owner was very nice and frindly. It's a no frills place and you get what you pay for.",2,3,1,1
"Really Surprised
Went out to see my parents in Phoenix and stopped in San Antonio on the way out and back .I have stayed at the Hilton many times and frankly it was dated .We checked in today and was I really surprised !! lots of Porters and Valets...Lobby redecorated and guess what ?? all the rooms and elevators are too..These rooms are BOSS and I mean it !! I wanted to stay longer when I saw them but they were booked ..I don't want to leave ..This Hotel has done a 180 and you will ,be surprised ..Trust me ..the Desk Attendent, Brian Moreno treated me like a king .They must have a great manager to turn this place around ..",5,1,-4,4
"One of the worst Sheraton I've ever been
Filthy small reception, with really bad smell. Seems like a very old outdated facility. Probably used to be a Holiday Inn or something similar.
Rooms are outdated, specially the bathroom. Bed is okay but not at sheraton standards.
We used the concierge service and was terrible, we asked for a restaurant and recommended us a food pick up canteen.
Much better options for the same price, will never stay here again!",2,2,0,0
"Clean and Homely
Stayed here for three weeks during a business trip last month. The stay was very pleasant, room was always made up each day and my personal belongings were untouched. The king bedroom suite is certainly as good as living in your own apartment. 
Free breakfast and a happy hour with snacks and beer is always welcome! Would certainly go back and stay at this location, conveniently located next to the North Park Mall and great restaurants within a 5 mile radius.",4,5,1,1
"AMEX platinum-DEAL!
I love staying at the Willard. It is such a charming historic property. Rooms are always great. Restaurants are lively and excellent. AND this trip, i booked with my AMEX PLATINUM card, and got $100 off meals, and free breakfast. Did not get the room upgrade or 4pm check-out due to my own issues, but great stay!",5,5,0,0
"enjoyed staying here
everybody that worked in the hotel was very friendly. every question was answered with a smile. the breakfast was ready at 430 am for anyone that had to leave the hotel early.
the rooms were very clean and the amenities were very nice. there was a pool and a jacuzzi.i picked this hotel with the help of tripadvisor and will recommend it to anyone!!",5,5,0,0
"You Get What You Pay For!!!!!
I recently stayed at The Clarion on Shelby Oaks Drive in Memphis, Tn.. Tried to stay some place that was a little cheaper and between places I was visiting. This Hotel is very old, out dated, dirty, and nothing seems to work right. You do not get what you are actually paying for because nothing really works right. They are very under staffed and they have no communication. Check in time was 3:00 p.m. booked ahead of schedule clerk was not sure if the rooms were ready or if they were cleaned, just seems you were put in a room that was close to what you booked. There was no air in the hallway on the fourth floor, the pool was dirty with cloudy water and the room was not cleaned there was a earring behind the chair and a plastic bottle who knows how long it has been there. The cleaning staff was trying to go out of their way to make it comfortable and did a great job but as far as everything else it is very bad. I will tell you I will not stay at this place ever again and strongly advise anyone else not to stay at this Hotel, but as the old saying goes you get what you pay for.",1,1,0,0
"Superior Courtyard
Marriott has really upped its game with this Courtyard. It's considerably nicer than most of the standard Marriotts that we have stayed at. The lobby and the rooms have very luxe finishes and pleasing decorative touches. The whole thing was so stylish and it was very clean and quiet. The fitness center was fully equipped--more than average Courtyards. My only suggestion to management would be to add a yoga mat and ball--there is plently of room for it. The hotel is just a few blocks' walk to Beale Street with a number of restaurant choices along the way. If staying in downtown Memphis, do not hesitate to choose this Courtyard.",5,5,0,0
"Disappointing
This was my second visit to Cambria Suites. The hotel is very beautiful and the rooms are excellent, but the customer service at the front desk was horrible. The person literally ignored me for 5 minutes when I came to check in. I wrote up a card and even sent an email to Mr Rump. Not even a ""received your email"" response. The gas station down the street has better service. I am very disappointed.",2,2,0,0
"FILTHY , BASEMENT SMELL, AND RUDE
Filthy , had to be moved to a new room it smelt like a wet basement, we were moved to a new room they wanted to scent bomb the room, we refused and were moved to a new room. Check in girl was so rude and conducted our entire check in while on the phone. Heater / a/c sounded like a tracter motor, dirty broken toilet, filthy room, cold water and miss fitted bed sheet. Lifts took forever, ice machine not on every floor.worst hotel i have ever stayed in, pay the extra or don't go",1,1,0,0
"Very Nice
A group of us traveled to Indianapolis for the Mini Marathon that was held in Indy May 5, 2012. We stayed at the Comfort Suites City Centre hotel and were very pleased. The hotel is located across the street from the Lucas Oil stadium (home of the Colts!) and 4 blocks from the convention center. The hotel offers a pool, hot tub and workout area. The hotel also offers a hot breakfast daily. If you are traveling and have to do any business in downtown Indy, this is a perfect place to stay.",4,5,1,1
"Best Hotel We've Stayed At!
This hotel is exquisite--totally top-of-the-line. Very convenient to many local restaurants and attractions. The only complaint we had that it took housekeeping forever to clean our room--it was after 4 or 5 pm before it was done.",5,4,-1,1
"Poor service
I noticed a family with kids who had arrived having to wait for hours in the lounge for their room. The staff there was not that polite either - very poor for a Hilton Hotel!
This place is not one where you would stay to relax....you feel the hustle and bustle of the city the moment you get out of the lift. Also there are scaffoldings around the hotel as well. 
It can be difficult to sleep with neon lights from Times Square flashing....and it is ironic to see the Xin Hua news sign flashing brighter than any American news agency right in the heart of New York!
Don't waste your money on an upgrade! You get your room later than others....and if you decide to get an inferior room earlier, the hotel will not refund you the difference.
The sofa bed is uncomfortable...esp if one plans to stay longer",2,2,0,0
"Excellent Stay at the Eventi
We stayed for four nights in May 2012 and loved everything about the hotel. The room was extremely comfortable and quiet. Well supplied minibar, toiletries and everything else you'd expect from a good hotel and was well taken care of by the housekeeping staff. 
Our room on the 14th floor had an amazing view of the city as well as the Empire State Building. It was centrally located near Penn Station and the subway which made it a very convenient spot to start and end our days exploring the city.
The front desk staff were very friendly and welcoming upon check in, offering us maps and tips on what to see around the city. The front door staff also greeted us warmly every night when we returned. All the staff we encountered were very genuine and friendly. Jocelyn the concierge sent up a bottle of wine and some snacks on our first night there. It was a gesture that was really appreciated and enjoyed!
We only dined in the hotel once, but we enjoyed a nice breakfast in the restaurant while watching the massive outdoor screen. 
Overall it's a beautiful hotel, staff are excellent and no detail is ignored. I'll be staying here when we return to New York and will also be checking out the Kimpton Hotels in Portland, a little closer to our home in Vancouver.",5,5,0,0
"clean your own room
We stayed for 3 nights and it appears the cleaning staff does not do a good job of cleaning. When we returned from our outing the mirros were still dirty, the coffee pot 
had dust which indicates nothing was dusted. There was a small roach on the shower curtain and the sink was leaking water from underneath which caused a foul smell because carpet was getting wet. I believe the cleaning staff just goes in and vacuums and changes bed covers if needed and provides new towels other than that they don't wipe stuff down. My son walked around in his white socks after showering and they were filthy, only shows how dirty carpet is. They need to hire more cleaning staff or make sure the cleaning staff is doing their job because it is gross. Just imagine the germs on the phone, tv remote, door knobs, etc. that is why it is important that everything gets wiped. We also noticed some sort of stain on the wall in the restroom.",2,1,-1,1
"Unique Boutique w/Comfy Beds
Cute no-frills boutique hotel in a convenient location for walking around the Tribeca area. Very comfortable beds and pillows! The staff were friendly and helpful, the King Deluxe room was small (to be expected in NYC) but enough space for two traveling friends. Plenty of restaurants and bars in very close proximity, and even a Starbucks on-site. Computers, a printer, and a boarding pass station are conveniently located in the lobby. Try the Gee Whiz Diner one short block away at Greenwich and Warren, you won't regret it. Will definitely book the Cosmopolitan next time I'm visiting NYC.",4,4,0,0
"Gorgeous hotel, above average service
Stayed here for a couple of nights as part of a short getaway. On the surface, it's a nicer hotel than the 4S around the corner. Newer, well designed. Very convenient with its small, cozy check-in and concierge area right inside the door. And even though the 4S could use some sprucing up, I found myself we had booked their instead. That said, it's a very nice hotel and one of the better St Regis hotels I've stayed. I personally like the location. Short walk to Union Square. Ferry Bldg close by. SFMOMA. If you're driving, it's a bit tricky. And if you miss the street, it's kind of a pain to get back. Concierge was very friendly but if you're a hardcore food geek, you might want to rely on your own recommendations.",5,3,-2,2
"Tiny rooms with a big ticket price.
Stayed there for four nights.Request for early check in was turned down,after a 30 hours journey,no warm welcome. Request for twin bed room,instead of a double king size bed, was turned down, and were asked for $40 extra per night for the same for a upgrade.Room size was small, and no microwave,or refirgerator in the room was available.Internet was provided free of cost.Front staff was helpful,and helped warm our ready to eat food in their employees microwave,and had to plead with the restaurant for some empty dishes.yes next door to subway, and century-21,but no convenience store in sight. Would stay at this property again ,if prices are reduced, or for $170 a night, would pay extra, and have some space and facilties.
This is not HOLIDAY INN standard property, at best a two star property .",3,3,0,0
"Not as bad ( or as good) as others make out
My wife and I stayed at the hotel in mid February.
On arrival we realised that we had left a case on the transfer bus, The concierge immediately rang the transfer company for us who arranged the return of our missing case within a few minutes.
Checking in was very easy and we were allocated a room on the 10th floor, at one end of the hotel overlooking the junction with Broadway.
The room itself was very large and clean with an enorrmous bed, with clean sheets and which we found very comfortable.
Like others we found some of the electrical switches a little tempermental (particularly by the entrance door).
The bathroom was quite small, but appeared too have been recently repapered, though the tap dripped constantly and some of the floot tiles were cracked. There also was no shower gel but there was soap, shampoo, conditioner and body lotion. The bath towels were rather smaller than I would have expected. 
The room itself was good, but a downside of the 10th floor was that the street noise particularly when bins were emptied as they were at about 4 am one morning, was intrusive.
I found reception to be very helpful (when the dedicated flight check in computer in the lobby area would not log in to the airline I was able to use there reception computer to print my return boarding passes and they made phone calls for me to the airline).
I found the concierge staff very helpful.
The hotel itself is in need of some modernisation, and lacks bar and catering facilities generally - I would have thought that changing the current breakfast area to a bar facility and doing a breakfast deal with a nearby diner, of which there are many within a couple of minutes walk might bring in more revenue for the hotel). 
It is also one of the few hotels in New York with an indoor pool, which whilst we did not use it looked very nice.
In location terms it can't really be faulted, close to the subway system and within easy walking distance of the Broadway shows and other major attractions of this part of New York.
Overall, at present a four star rating looks rather to high, but I would consider that a three star rating would be more appropriate until it is fully refurbished and a bar/restaurant facility provided.",3,4,1,1
"A great stay
This was my first time to stay at this hotel and my first time to Fort Worth. The hotel has just completed a renovation and everything was very nice and new. My room was great and I love that there is so much to do in walking distance!",5,5,0,0
"Just a brief one night stay
Perfect end to a business trip, good clean room, and the best way to prepare for an early morning flight back to LA. A good tip to remember to call the hotel if you are dropping of a rental car as they will send a shuttle to pick you up. Shuttles run regularly to the airport too.",4,3,-1,1
"Not Quality Inn Standard And Question It Will Ever Be!
Arrived without advance reservations and selected this location because it was AAA approved and RoomSaver.com ad stated ""Newly Renovated Rooms"". Check in was smooth (and we were given a decent rate - $155 for 2 nights, 3rd floor) but from that point it was downhill. The room was large enough, clean, the beds comfortable and sheets clean - but the pillows ""smelled""; the cover over the air conditioner/heater kept falling off; refrigerator was moldy; bathroom towels too small/thin; and light sensors kept turning off. The bathroom fan was combined with the light so you could not have bathroom door open and the light sensor would shut off leaving you in a very dark tub; the tub was slick bottom and no handrails to help you in/out of tub; the water varied from hot to cold without touching the temp gage (but shower curtain was very clean). TV reception was not particularly clear. Walls so thin you could hear conversations, televisions and other bathrooms. Elevator poor service (4 levels). Laundry area dirty. Morning breakfast was okay. I went to the General Manager (very nice lady) and inquired when the facility had become a Quality Inn and she advised it was 3 months prior (originally a Motel 6 or 8 - I don't remember which she said) and that fact explained why the property was NOT Quality Inn standards. You have done a disservice by not shutting this property down and revonating same fully before opening it to travelers as a Quality Inn. Also, the persons in the office when General Manager was not present were NOT customer oriented nor professional. I really am not interested in hearing employees discuss personal matters and evening activities and not doing their jobs properly (I was at the computer and they had forgotten I was present). I was not the only guest with complaints that day and it was interesting to hear what other experiences were and how same were not taken care of by employees.",2,2,0,0
"Professional @ The Madison
My girlfriends and I stayed here for NYE and the room was comfortable and the linens will swallow you whole. We didn't even want to get up the next morning. Parking is pricey for overnight and getting to the hotel was a little tricky. The staff is very professional and helpful; overall we had a nice stay.",4,4,0,0
"Reliable comfort and service!
Perfect downtown location to combine a business trip and shopping with the short walking distance to the 16th Street Mall area. Upon arrival, we had room key issues (they are finicky), but the front desk was welcoming and very helpful, as they upgraded us to Grand Club (included the top floor lounge and free wi-fi). That’s service! We had a room on the 25th floor with beautiful city views. Room had windows that could be cracked open for fresh air, and was sized larger than most other hotels. Grand Club lounge included buffet breakfast, afternoon/evening appetizers and cocktails (not free, but pour your own drinks). 
Concierge recommended two good restaurants nearby- the Yard House (the place was packed on a Wednesday night – food was very good) and Malone’s (more of a saloon-food was also very good). Fitness center is smaller than most Hyatts, but had full workout equipment and was cool. The sun deck outside of the pool area has comfortable lounge chairs and plenty of mid-late afternoon sun, but the view is pretty much tall buildings. No issues—comfortable stay. Would return!",4,4,0,0
"ROACHES!
This place was horrible. Roaches in the bed! Filthy floors! Leaking sewage from the toilet! Thugs hanging out drinking in the parking lot in the middle of the night! The GM was not suprised or concerned when we checked out the next day and demanded a refund.
There are lots of hotels in Austin. Pick another place.",1,1,0,0
"Wonderful Experience
I stayed at this hotel after reading most of the reviews. The property itself is so beautiful that I didn't have time to focus on anything negative. The restaurants on the property were very good and relaxing to dine with that special someone. The Pointe of View patio was an awesome view of Phoenix with the fire pits blazing for more ambience. I enjoyed having a balcony to walk out to every morning to relax and get some fresh air. The hilly property was great for those who enjoy walking and getting a little work out in. We walked the whole time we stayed there and I found it quite enjoyable. I love this place and it will be my home away from home in Phoenix.",4,5,1,1
"Worst Ever and BEDBUGS!!!
Unfortunately I wanted to save some money for a quick 1 night trip to Philly. Worst idea ever!! I got totally destroyed by BEDBUGS!!!! Smelly, dirty, sketchy, sleazy etc. This place is a dump. Avoid at all costs!!!! I repeat avoid at all costs!!! This place is cheap as dirt for a reason. Don't be fulled!!! BEDBUGS!!!!!",1,1,0,0
"Dark and Creepy at Night...
We drove down to San Diego to stay with our niece at Paradise Point and ended up staying only 1 night. She was there by herself originally (she is an adult) and was scared by how dark and her words ""how creepy"" it seemed at night on the grounds. The lighting was minimal at night and it was hard for us to find her room. The room was very nice but she had called originally for Room Service and was served a shrimp salad with shrimp that looked raw. Granted, it was late at night but shouldn't it still be cooked throughly? We ended up driving off the property to find another place to eat. We were down there looking at colleges for my daughter and since we were going to stay another night, I decided to review Trip Advisor on my iPhone and pick another hotel...which we did and were very happy with our new choice: Grande Colonial in La Jolla. Thank you Trip Advisor!!",3,2,-1,1
"It's a Disgrace
Wherever you stay in New York do not stay in this hotel. It's a complete rip off in every conceivable sense
When you arrive once bell boy takes yuor bag out of the car...and needs tipped and then another to your room....so anotehr tip... eh...why not one bellboy one tip...
We booked a suite for 2 nights and were given one room with a double bed and a single bed...wake up Hyatt....that is not a suite - that is a big room with a double bed and a single bed...
When I raised this I was told I could have an extra bed delivered at circa US$80 extra per night...could not believe it.... I booked a suite not an invite to a clown show!
On the last night I needed a corkscrew to open a bottle of wine...none in the room which is pretty poor so I called for one. I was informed there would be a US$7 charge to bring it to my room....come on...what sort of service is that...
Refused to pay it and put the phone down feeling quite upset by the cheek of the hotel. I phoned back and offered to go down and collect it myself thus saving the poor Hyatt staff any work...I was refused... eventually I got someone who said they would send it up free of charge...the corkscrew arrived and i was asked to sign for it....needless to say i didn't...
So don't go there as the rooms are disappointing, the staff are surly, the service is a disgrace...I absolutely love New York however this hotel and its policies drags New york back 15 years to the time New York lost its way....
Complete disgrace....avoid this place",1,1,0,0
"THIS HOTEL IS BETTER THAN PEOPLE ARE SAYING
I'm not sure if the haters of this hotel are pampered travelers or what. The room was nice and clean. The beds were comfortable. Staff was very friendly. The breakfast was very good. Waffles, french toast, muffins, cereal etc. The rooms very small but thats ok with me. I will say that its not in a great location and there is no signage from the exit and you cannot see it from the Interstate or at least the way I came in. It is behind the waflle house all the way at the end of the road. I arrived around 4pm, but if you came in after dark you might have a hard time finding it. I would definitely stay here again and I paid at least 50 percent off the advertised rate by booking on priceline. I swear by priceline. Used them for years and have ALWAYS been satisifed with the rooms. I got this hotel for $25.",4,4,0,0
"NOT A PLEASANT STAY
We chose this hotel for our son's graduation from Marine Corps boot camp and were very disappointed. Both days that we were in this hotel the toilet backed up. I called the front desk and was told they would send someone up right away. I ended up having to go to the front desk to get any help. Along with this I booked and paid for a hotel room for my daughter the next day and when she arrived they would not give her ther room without me being there in person. She had to wait until I got back to the hotel. I complained to the staff and was told I could speak to a manager; however, there was no manager to be found. In total we had three rooms booked at this hotel for family members. You would think we would be treated a little better than we did. Very disappointed!",1,1,0,0
"Tears as we left the Casablanca
First trip to New York with 2 Adults, 2 Children 13 & 16. We arrived at 11pm and greeted so warmly. Luggage taken to our room (509) on the 5Th floor. Two double beds, separate lounge room and bathroom. We went straight out to Time Square. OMG its just round the corner from the hotel. We could not believe the location. My girls were so excited that all the shops (especially forever21) were open so late at night (until 2am). We headed back to the hotel to level 2 for a hot chocolate and a muffin. How easy it all is at this very clean, well run hotel. All the staff are dressed immaculately. The beds were so comfortable, warm and our room was so quiet. We ate at Tony's one night and got take away three times it was so delicious and reasonable. Our trip was for 6 nights and it definitely wasn't long enough. New York and the Casablanca we miss you. We will be back.",5,5,0,0
"Nice, but not worth the price
I recently stayed at the Four Seasons Austin for two nights with my wife. We had a nice stay and the the view from our room (which we paid for) was great. The hotel is beautiful and our room was comfortable with a great bed. Nevertheless, I was somewhat disappointed given the price I paid. I have stayed at other Four Seasons and luxury properties that consistently have much larger rooms and bathrooms -- something I expect if I'm going to pay $500+ a night. The shower/tub combo was a disappointment, with a half glass door so water goes everywhere. Still, the worst thing about my stay was how I felt nickled and dimed. Internet is $10 a day (really? I might as well walk over to Starbucks!) and incredibly, I was charged $0.50 for a local phone call I placed. Of course, the charge is negligible, but the fact that a luxury hotel charges for such basic things is quite tacky, if you ask me. And to think that the Four Seasons would rather charge me $0.50 than leave me with a smile on my face at check-out. Too bad.",4,3,-1,1
"Great staff
Really nice staff, found out I was traveling as a single female and made sure I was in a room close by the front door so I didn't have to go to any of the back doors to get to my room. Easy check in and out.",4,5,1,1
"Nice city, bad place
2 nights in Denver in the Best Inn and suites.
Room was not very clean, dirty spots on the floor and the curtains.
Swimmingpool not well maintained.
Breakfast really poor.
And the service and friendliness of the receptionists was the worst we had in the USA.",2,1,-1,1
"Bad Experience
I travelled with my family and stayed at the Holiday Inn, Cherry Creek. I did not enjoy my stay at this hotel. I thought the beds were uncomfortable. When it rains the ceiling above the pool area leaks; not just a couple spots but multiple areas. This made me concerned about the safety of the glass and my children swimming underneath it and they were not allowed to swim. The keys (cards) had to be reactivated multiple times. Out of the two elevators, one was broken for 2 days that we were there. When it rained the reception went out on the television and we were unable to watch any of the stations. 
The hotel is not in a prime location of Cherry Creek. It is on an extremly busy street, and right across from a strip club.",1,1,0,0
"Not what I'd hoped for...
Stayed here in Feb. on our yearly girls trip. I do a lot of research so I thought it was a 3 star hotel. When we walked in the room had a strong odor of soap so we assumed it had just been cleaned. Unfortunately we found others trash on the floor so it hadn't been vacuumed, the nightstands were covered in dust, & there were dirty dishes in the washer & cupboards. The staff was very friendly and the breakfast was nice. Our smoke detector battery began to die and continually beep. Nobody came to change it after an hour so we decided this just wasn't the place for us and checked out a day early. The rooms are a nice apartment style with a kitchen and sofa area, which is what we were looking for. I would just hope for some better housekeeping and room upgrades.",2,2,0,0
"Maybe the worst hotel ever
I travel quite a bit and my experience with The Timbers Hotel is one of the worst. 
I did not choose this hotel. I was teaching a class in the area and the organizers chose this facility for both my stay and a room in which I could teach. My displeasure began immediately with the shuttle from the airport. I phoned upon my arrival and was told the van would be at the airport in 20 - 30 minutes. I was also told where specifically to wait. After 35 minutes had passed I called again and the person on the phone said the driver had been there and had not seen me. I never moved from the spot at which I was told to wait. Vans from a number of hotels had come and gone and none from the Timbers ever drove by. I gave the person from The Timbers my phone number and was told the van would be there in 10 minutes. 15 more went by and this time I was told the van driver had been there and waited 5 minutes. This was definitely an outright lie. Another few calls and a total on 70 minutes and the van showed up. The driver never got out of the van and I had to put my suitcase in the back myself.
That, unfortunately, was the best part of the stay.
The room itself was another story. In the bathroom the toilet paper holder was falling off the wall and was surrounded by 6 holes that had been spackled where it had obviously been mounted prior. Not sanded or painted, just spackled. Several of the lights in the room had burned out bulbs, and, while I did not need to use it, the stove in the kitchen area was filthy and missing a burner.
So my class was supposed to start at 9:00 am. At 8:15 I go to the room and discovered the room had been used the evening before for a wedding reception and was never cleaned or changed over. The young woman and the front desk was quire helpful, the only person who was. She started calling the sales folks and the general manager, none of whom answered or called back. Finally at 8:50 the operations manager arrived and was clueless. It took them until 9:30 to get the room together with the program organizer, the young woman from the front desk and me doing most of the work. I did get the operation director to comp the folks taking the class free breakfast buffet.
The data projector that was rented from the hotel was old and barely working. Most of my PowerPoint slides were illegible.
On Sunday I went into the men's room outside the classroom and found the toilet backed up and foul. I went to the front desk and let the person know. Hours later the bathroom was even worse. I went back to the front desk and was told housekeeping tried to plunge it and it didn't work. I asked about maintenance and was told they don't work on the weekends. Really?
Also, the on-site restaurant is only open for the breakfast buffet, which is not all that great. 
Save yourself the nightmare and stay at the La Quinta across the street. Did not go in there but it has to be better.",1,1,0,0
"good, but not really a ritz
I recently stayed at the Ritz for a meeting. It was the first time I've stayed there. It's a beautiful hotel on the near north side of Dallas. I was impressed that each time you approached the front door the door was opened for you and you were greeted. The check in process was speedy and very friendly. I was offered a nice cold water and promptly given a large corner room with a great view of the area. Other than a large stain in the carpet the room was terrific! The amenities were nice and everything well appointed. I have to admit to being disappointed with the fact that things were dirty. The curtains were stained and a bit disgusting. I noticed pieces of paper on the floor on several floors of the hotel. A couple of them were there for most of my stay...five days. That's just not what I'd expect from a Ritz. This is a five star hotel if they can get their housekeeping together. Until then, it's just a very good hotel. The pool area was nice, though again, I noticed old cigars that sat there for more than a couple of days. Checkout was a snap! I'd probably stay there again...but, would like to see them clean up their act just a bit. Ask for a corner room if you can get one, they're bright airy and pleasant!",4,3,-1,1
"They're Really Trying
Having stayed at the Hyatt Regency off and on for the past 15 years, I'd have to say that the place is moving up. They've upgraded the common areas and there seem to be some signs that rooms may be improved next. 
This is an incredibly busy conference hotel and because of the location on Capitol Hill, it can hardly be beat for convenience if you're ""hitting the hill"" as a lobbyist or tourist. As a result, it's going to be hard to find a way to renovate. With such hard use, continual refurbishing is probably called for and they really do seem to be trying even though you may well get the impression that the place is a little tired and worn. (And if you haven't ever experienced face to face the homeless population of Washington DC, surrounding the place, you'll likely be taken aback.)
In general, I've found their staff to be helpful including the one time I checked out in the middle of the night because of the incessant noise that the security staff couldn't seem to be able to quell. Their apologies, discount, and considerations offered on a future stay were more than generous.
Be aware that there are different sized rooms. If the one you get doesn't seem adequate, don't hesitate to ask for a new one in the morning. They have a lot of turnover and likely can accommodate reasonable requests.
My experience is that the spirit of hospitality is on the upswing, their facilities are edging upward in the care they receive, and each refurbishing moves to a higher level.
Bottom line: I probably wouldn't choose this property if it weren't the headquarters for my particular conference or if I couldn't get into one of the other Capitol Hill hotels. But in such circumstances it is certainly very acceptable. And even if you don't stay there, you may find yourself coming back to the Hyatt to grab a cab -- they do have the best cab stand in the neighborhood!",3,3,0,0
"Best La Quinta
Pleasantly surprised with the staff and rooms. One of the largest bathrooms I have ever seen. Rooms were clean and roomy. Really the only complaint was the elevators as I was on the 5th (out of 6) floor. Pool was clean but hot tub was not heated. Of course, it was August in Texas so who cares.",5,5,0,0
"Small rooms, great location
Have stayed here several times for business. Have to say the rooms are not that comfortable and of course bc it is NYC rooms are mostly small, but to be expected. 
Of course, the lobby area is very cool and the location is quite ideal! The staff is decent, not over helpful though.",3,3,0,0
"Unaccommodating Staff
I have stayed at and liked many SPG properties around the world. This Westin, however, is old and staff is far from accommodating.
Yesterday morning we had to drop off our relative at LAX at 4 AM for his flight. Our own flight coming back to JFK was at 9 PM, so we had about 14 hours to spend. We arrived at the hotel at 5 AM, exhausted from the long drive. We asked if we could stay until 6 PM since our flight was at 9 PM. I knew it would be 2 hours after the usual 4pm checkout, but since didn't even stayed the night before, I was hoping he would allow us to have the comfort, but no the gentleman at the desk (I believe his name was Rocky), told us that anything after 4 PM would be considered next day. He could not give us any break whatsoever. When asked about the rate, he told us $129 + tax. Why not tell us the full charge amount?
He then handed us a parking ticket. I asked him what it was for, he told us it would be good to go in and out at any time. Unbeknownst to me, the parking was an additional $22. He didn't ask for my permission, or explained any rate, but simply added it to the bill.
The room was a standard room with no upgrades, even though I was a Gold member and only needed a few hours to rest. The room felt old, and the bathroom vent was full of old dust. Left-over food were still outside many of the doors and the hallway smelled liked food.
At 9 AM, when we were fast asleep, room service knocked on the door and asked if we wanted the room cleaned. There was clearly no communication between the Front Desk and the cleaning crew. We rested and checked out at 4 PM sharp. The lady at the Front Desk thought I was checking out the day after - more confusion. And when I was presented with a $175 bill for 12-hr stay, I was less than pleased.
A hotel is more than just a place for temporary stay; a great hotel understands its guests' needs and provides an experience that makes the guests as if they were home. This Westin did not deliver that experience - it was a hard cold transaction that made us want to leave ASAP, and we did. After 4 PM, we checked in at the American Airline Admirals Club, and had a comfortable time until our 9 PM flight. Thank you, AA.",2,2,0,0
"excellent all the way around
We visit family in the DC area frequently and we happened upon this hotel once and found the accommodations to be one of the best at which we've stayed. We happened to upgrade from an expedia reservation and ended up in the penthouse. BEAUTIFUL room and view. The rounded contour of the rooms, fireplace and view were fantastic. Just wish we were staying longer than a weekend. Staff were all very helpful and efficient too.",5,5,0,0
"A shady deal
I reserved and paid for a room some weeks in advance but when I arrived the staff said that $25 were to be added to my credit card for ""Incidentals"" which would be refunded after 45 business days. The room was fine except the bathroom door did not close. Their shuttle took me to the airport but when my sister arrived on an international flight and we waited more than an hour and made multiple phone calls to the front desk we ended up having to take a cab back to the Baymont. The attitude of the hotel clerks was indifferent, unhelpful, to the point of being rude. It was a sham experience all around and I cannot recommend a stay at this hotel.",1,1,0,0
"Great Service! Great Location!
If you are a Priority Club member and visiting Houston, stay at this hotel! They have PC member receptions a couple nights a week with free drinks and appetizers. Even if you aren't a PC member, still a great hotel. Mandy Bates is a very gracious host and will let you know where there are good retaurants nearby when you are ready for dinner. I stay here every time I go to Houston if they have availablity, and I travel to Houston a lot... Rooms are clean and roomy. Great hotel all around.",5,5,0,0
"A wonderful welcome!
My first stop on my first trip to America. Lovely welcoming from the staff, really friendly and efficient. The hotel is really clean and the rooms are great value for money. Brilliant views of the city the higher up your room is too!",5,5,0,0
"Don't rely on shuttle
We stayed here the night before our flight to Key West for our wedding. Had 2 rooms for us and our kids. I was assured that I would be able to get a shuttle ride back to hotel upon our late arrival back from Key West for all 5 of us and our luggage. Called to verify this on our last layover about 2 hours before our arrival in Indy. I was told no problem and just to call when we got there. Upon arrival at baggage claim, I called hotel to get shuttle and was told that they had no one available so I was to take a taxi and they would pay for this. I did this. Cost me $27 with tip for the 5 of us. When I arrived back at the hotel, went in to try to get reimbursed and was met with a line of about 6 people checking in and one clerk. After 15 hours of travel and still a 2 hour drive home at 1 in morning, I just left and figured I could call them and get it taken care of. Just called and was put on hold by operator with no voicemail or way to get off hold. I held for about 15 minutes to speak to manager with no luck. I probably will never see this money again. Hotel is decent and convenient to airport but shuttle was certainly not as advertised.",2,1,-1,1
"Clean and Comfortable
Great place to stay with simple decor. We enjoyed the window seating areas and were really happy with the level of service we received. Our stay came with 2 drink coupons to be redeemed at their attached nightclub. Our bartender at that time was the manager and he was awesome! Not only did he make some awesome cocktails but he even gave us an appetizer on the house. Super friendly and accommodating!",4,5,1,1
"All you could want
Stayed nine nights. This is right in the heart of Hollywood - a ten minute walk to the Boulevard and surrounded by a variety of fast-food emporia. The room was enormous, well equipped and clean. Outdoor, heated, and very clean pool was very under-used and I recommend it after a day tramping the 'Walk', Universal, Warner Bros. etc.",5,4,-1,1
"Fabulous and Comfortable stay
I am a priority club platinum memeber and stayed with them for 2 weeks. Entire staff gives excellent customer serivce...They will go above and beyond. They always remembered my coffee and banana in the morning. : ) All Hoilday Inn should be like them!",5,5,0,0
"Scabies, Major Billing Errors, Poor Service — This Westin Cannot be Trusted
The hotel is beautiful. The rooms are comfortable and roomy. The beds are great.
It ends there.
The service is horrendous. When the front desk manager provides you with a deactivated room key after a late check-in, you tell yourself it's just a fluke. When you run down to the lounge to grab breakfast prior to your 9am meeting, and the pans are stuck with leftovers from the night before, you might be frustrated, but you tell yourself this kind of thing happens from time to time.
Over a two month period, I stayed at this Westin five times. Looking back, I am surprised that this hotel is able to carry the Westin (and Starwood) name.
Admittedly, the beds are comfortable and rooms are spacious. That doesn't mean much, though, when you end up with scabies all over your legs, chest, arms, and crusted between your hands as a result of one of their beds. It took over three weeks for the itching to go away after taking the medication.
When the front desk billed the wrong credit card to settle charges at the end of the week, I contacted the billing department. I left a few messages with the billing and accounts manager who promptly returned my first call, but hasn't returned any others.
Yes, this Westin is beautiful. But the service is horrendous. I, for one, am not willing to get another round of scabies. I like to eat in the morning. I like my room key to work after a long day. And I can't afford billing errors. As a result, I will not be going back to this ""Westin."" And I most certainly will do a better job researching hotels on an individual basis.
This hotel cannot be trusted.",1,2,1,1
"Do not stay here!
Disgusting! Room was filthy, there was a cockroach on my nightstand on my last day! Had the impression room hadn't been cleaned for ages. Gross! Breakfast area was nasty too. Staff was friendly.",1,1,0,0
"Great location near airport and Point Loma
My husband and I got into the San Diego airport late at night for a family trip, so rather than making a friend or family member wait up for us on a weeknight, we crashed here. Very close to the airport and easy to get to, the free breakfast was perfectly fine (nothing to write home about, but I always love me a waffle maker), and the bed was pretty comfy. The pillows are oddly small, but we decided they were actually pretty comfortable. And Winchell's Donuts (right across the street) is open 24 hours in case you get in late!",4,5,1,1
"Good Stay
Second time at this motel. Room was clean and front desk was very nice. Just off 465 at Shore Drive. McDonalds right on corner so it's convenient for lunch or breakfast on your way out. Pet friendly and nice property. It's an average to better stay for the night",3,3,0,0
"Great stay, bit expensive
I stayed for a night here, located close to all prominent tourist spots including the Quincy market, Fennuei Hall, Charles revere house at Freedom Trail. Moreover a walking diistance to Hop n off trolley and Duck tour spots. Bang opposite is the famous Legal Sea food restaurant and Oyster Bar. Rooms are decent, try getting a room facing the Long Wharf. The waterline restaurant serves good choice of breakfast. Front office staff needs to be more courteous. Overall enjoyed the stay and would like to return.",4,4,0,0
"Better than a lot of reviews would lead you to think...
I am a budget traveller, in the US doing research for my postgrad qualification, and just trying to do it all as cheaply as possible without staying in hostels. I thought this HoJo was fine. The area was a little sketchy. It wasn't really anything to do with the motel, but the footpaths on NY Ave were shut for repairs while I was there and so to get to/from the motel via public transit, I had to take a detour through the back of the Union Market. I wouldn't recommend doing that at night. But with the money I saved on the hotel room I just caught a cab back at night. 
Inside, my room was surprisingly nice. It was clean, large, well-maintained. It had HBO and free wifi (although the latter was, as is often the case in budget motels, a little lacklustre). I didn't find the noise a problem. I had a room near the front, and my room didn't ""shake"" when the trains went by, and the traffic on NY Ave didn't annoy me. The free breakfast was okay, pretty much what you expect from these things.The staff were nice and friendly.",3,3,0,0
"Great for budget travelers, but not very comfortable
I had a quick business trip to NYC for an overnight. As I was on a budget, this was one of the few conveniently located hotels about. I've stayed at the Pod before. I like it because of it's location and cleanliness.
But it isn't that comfortable, given the tiny size of the rooms. The concept is cute. A ship pod. This time, during the heat wave in NYC, my air conditioner conked out around 1:30 am. I was miserable tossing and turning in 90 degree sweltering heat. I knew if I called downstairs they would not have a maintenance man come up in the middle of the night to tinker and fix it. I tried my best, having dealt with faulty systems before. I managed to fix it for about 20 minutes. And then it conked out again. Needless to say I got no sleep and was pretty cranky and tired the next day. 
I guess I am getting older, but having to get up in the middle of the night to go to the bathroom down the hall isn't fun anymore. But that's me, and no fault of the hotel. LOL. At least they are clean, and there is a cool alert system in your room that indicates which loos are taken. 
I will say this is great for backpackers and young couples and families on a budget. Not sure I am going to stay here anymore.",3,3,0,0
"Small rooms, poor service, old TV, weird decor
Booked on priceline, stayed 2 nights.
First impression: decor would be more appropriate for a seaside resort. The room was barely big enough to fit a small bed (Full size), and a desk with one chair. The TV was probably 15 years old and didn't have very good picture quality (I have better at home with basic cable). Small hallways. Had to elevator down 12 floors to get ice. Key cards worked about every fifth try (maybe there is a trick they haven't shared with us).
Next day: My wife and I passed on cleaning since we hadn't mangled the room much, but the second evening when we arrived back at the room and were watching some tv, we noticed a bunch of long black hair on the bed (not ours). Also found an yellow/orange something smeared on a blanket. I called the desk to ask that our linens be turned as we were leaving for the evening, and they said that wouldn't be a problem. Returned to find someone had left 2 folded sheets for us laying on the dirty bed (no pillow cases, no new blanket).",2,2,0,0
"No where near luxury quality
We stayed at the Blake to attend a dance competition that was held at the Blake. The rate was great, but that's about the only thing good about our stay. The check in staff was good, but could not give us an answer on getting a late checkout(we usually get an extra hour at other hotels with no problem), even the manager could not seem to make a decision on this. We were told to call the desk the next morning and ask again. Upon doing so, I was informed a late checkout would incur a $50 fee, not worth it to me and the first time I have ever been charged for such a service. Elevators old and a little rough, but not as slow as expected. Dark, smelly hallways. The room was nice, but remodelling job looked a little rough in places. Beds were comfortable, but pillows were very small. Called front desk to ask for additional pillows twice and went down a third time, but pillows never arrived. We were told pool would be open, it was closed when we arrived and stayed closed until just before we left. Lobby furniture very worn and shabby. Charges for internet in room, but free in lobby. Why is internet free in moderate to cheaper hotels, but always a charge in ""luxury"" hotels? The ballrooms where the dance competion was hels were clean, well air conditioned, and in good repair. All chairs show signs of being well used. This hotel has a long way to go before it meets its ""luxury"" status.",2,2,0,0
"Lack of attention to the little details
There seems to be a communication problem at this hotel. Upon arrival, we were given one of the newly renovated rooms to stay in. The only problem is that there was no working shower in the room. It took about 20 minutes for a maintenance person to come up to confirm there was a missing part to the shower. The maintenance person said that someone would come up to deliver a key to a new room, but that person never did so. We had to go down to get the key and move all our stuff to a new room. The front desk attitude was that someone should have told them about the lack of shower part and it was not their fault. 
The next day we returned from sightseeing in the late afternoon with the intent to rest a bit before going out in the evening. Housekeeping had not yet serviced the room, and we had to kill time downstairs at the restaurant before we could go up and rest. 
All in all, this could be a very nice hotel, but the staff will need to communicate better and put customer service at the forefront.",2,3,1,1
"This hotel is a dump!
This is the worst SPG experience I've ever had! Originally booked for 4 nights, had to check out after only 1 night. Let me tell you why.
- First, despite that in my email to the hotel a couple days prior requesting a non-connecting room, they gave me a connecting room upon my check-in. I could hear 2 guys talking and laughing loud and clear right next to my room as of they were in my room on the 10th SPG floor. In addition, I could clearly hear traffic on the highway and M street.
- Secondly, when I tried to use the phone on the desk to call the front desk, there was something yucky stuck on the phone and it was so disgusting, I had to use another phone by the bed. 
- The bottom of the glasses and the handles of the dresser were all dusty. The carpet looked dark and worn out, the entire room was just depressing.
- Ok. Called them and got switched to a non-connecting room on the 12th floor (1235), facing M street. Still hear the traffic clearly in my room, but at least no noise from the neighbors. Boy was I wrong! At 3:30 am, noises of road construction woke me up, right on the M street, in front of my windows. I'm talking about jack-hammering! Called and complained, they apologized and offered ear plugs. The construction went on for at least an hour, and died down. Then it started again at about 4:45am. I couldn't sleep ever since until I had to get up to go to work. Awful! Awful! What a nightmare!
- The room was freezing cold in the morning because the window doors are single-paned, and it's so old that there is a gap between the door frame and the wall. I could feel and hear the cold draft whooshing in. I tried turning on the heat but it didn't work even after a good 15-minutes. So I turned it off as I really didn't have energy to deal with it.
- Gave one star for the good attitude from the guest service staff who didn't argue and tried to find a quiet room for me. But when I checked out in the morning, the front desk woman didn't even ask why I decided to check out early. No sympathy or didn't seem to even care. Very procedural. Too bad I forgot to write down her name due to a very bad headache caused by lack of sleep.
The hotel is very run-down and the windows are single-paned, therefore the insulation is really really poor. It does not block the noise effectively, nor maintain the temperature in the room, and the room gets dusty very easily. Poor insulation consumes huge amount of energy as well. And the cleaning job? With the not-so-cheap rate? Can't believe this is a category 5 hotel! 
As for the constructions, the hotel should work with the city and find out before hand when they plan to do road work, and try their best to ensure the sleeping quality of the guests, especially those rooms are so poorly insulated. Those ear plugs didn't work for me. They didn't fit into my ears, and kept falling off. And there was no remedy made to my miserable stay that night.
I am not returning to the Westin City Center, unless they tear the building down and build one that fits the standard of modern hotels. My rate was $349 (excluding taxes) for a king-size bed, exterior facing room on the 10th floor. I am glad that I moved to a different hotel in a much better conditions with free wi-fi at a lower rate in the exactly same area for the rest of my stay. The funny thing is someone told me the next day that his co-workers stayed at the Westin City Center recently and hated it as well.",1,1,0,0
"Nickel-and-Dimed
Nice hotel. Stayed a few times in the past and was always superior...until recently. Room furnishings were tired and dated, and electronics were poor. Regular TV reception was very poor (no HD or I-pod player). Spent alot of money on an upgraded ""Park-view"" room, only to be staring at a construction crane. When I tried to move, there was nothing left..and no adjustment of our bill. Also spent alot of money on room service for diner and breakfast, which was mediocore at best. But the worst part was being charged a fee to use the hotel pool. I have used this pool many tmes without being charged, so when the front desk advised me of this charge I couldn't believe it. For the amount of money that this hotel charges for everything, to charge to use the pool is unconscionable. If you have a choice, stay somewhere else and save some money.",3,2,-1,1
"RUN don't walk away!
There are two elevators that fit a max of two people plus luggage or 4 people sans luggage per lift. There are 19 floors. So plan to either walk the umpteen flights of stairs or wait 20+ minutes to catch a lift. One was broken on our stay.
The front desk staff is hopeless. I booked two rooms for our stay. When we arrived to check in, we had a terrible time, as they could not figure out why a credit card had already been given that didnt match mine. We soon found out why: they gave our room to someone else. So that was fun, walking into a room filled with luggage! 
Also, because of my friend's severe down allergy, we made advanced request for down-alternative bedding. Despite two confirmations prior to our stay that they would be ready in room for our arrival, they were not. It took two hours for them to be brought up. 
Our shower had no door. The exhaust dan was broken. The wallpaper was bubbled and peeling from the excess moisture problem caused by these two issues. The framed picture on the wall had brown and curled matting, as it, too, was moist and left to stay in that state.
The rooms were clean, the decor nice, but there was nothing fantastic about this hotel. For the price and location, I expected something a whole lot better.",2,2,0,0
"unacceptable stay
the water in the shower would NOT get hot - only ONE person could check in people (although that one person was competent and friendly) but the hotel itself is just below average in overall acceptability. Work was going on and made the place look very shabby....",2,3,1,1
"Great stay!
Again, glad I went with my gut! I always try to steer away from hotels with bad reviews, but a friend recommended this hotel and I'm glad we went! Shelter Island is a boating/Marina/docky part of San Diego with a nice (but foggy) view of the city. It IS very tropical and sort of Hawaiian-ish. 
Be aware though that there are 3 different buildings. An old building that's the main building, a second building (Casa Del Mar) and the newest Casa Marina. I didn't want the old building due to the reviews so I sent an email requesting the second building Casa Del Mar, and second floor. It's was nice. The room was a king room, sort of small, but very nice. The view was downtown SD and the dock across the street, and of course, the parking lot... that's why you should ask for the second floor! Not sure the Marina view rooms are worth the extra money. You really only see boats, and the pool.. and a hill of houses. I loved the harbor view despite the parking lots.
The city lights at night were nice.
We would stay again. It's out of the city, but close to everything.. and right off a main road that has everything and anything..just a short ride away.
Parking is only a big deal for those who don't want to walk more than a few minutes. If we came in late, we parked in the garage.. and during the day there was plenty of parking. We did see a ""security"" guard checking for hotel parking slips and writing down plate numbers. What they do with it, who knows. The best parking spots up front have ""no parking"" signs that are then moved at night and the security guards park there. LOL.. anyway, very nice stay, nice marina.. didn't have time to go to the pool or restaurant so can't comment.",4,4,0,0
"Clean rooms, friendly staff, free shuttle
Great hotel close to Beale St. with a free shuttle service and a great staff to work with. Hotel has been given a once over and beds are comfortable and clean. A surprise for us was the $15 parking fee--but it was in a protected, gated lot. We did not eat in the hotel so can't comment on food. but a nice hotel bar and restaurant is attached. Shuttle driver was very friendly and helped us out with restaurant choices.",4,4,0,0
"Happy with Staybridge
I stayed here recently and was happy with the stay. I have stayed at other Staybridge properties as well. This one was very clean. I had a studio this time and was happy with the space. The hotel personnel was friendly and helpful. The wifi was strong, breakfast ok. Very convenient to lots of things downtown. Definitely would stay here again.",4,4,0,0
"Overall, a good experience
I stayed here for 5 nights in May with a group of people who were attending the Indy 500. We stayed in a two bedroom suite and got an excellent rate. The hotel was one of the few around that did not raise its rates for the race. For the group of us, this hotel proved to be a very cheap and comfortable option.
The hotel is nice. It seems well maintained and the staff was very friendly and helpful. The pool and work out room are both small. The pool is supposed to be heated, but it was very cold while we were there. Perhaps they turn the heater off over the summer. The breakfast was smaller than I have experienced at other chains that provide free breakfast. It basically consisted of cold cereal, bagels, hard boiled eggs, and some yogurt. Since the room had a kitchen, we ate most of our breakfast's in the room anyway. The location of the hotel is convenient to highway access and is located within driving distance of descent restaurants although there is not much within walking distance except fast food. There is a Kroger right down the street to purchase groceries.
The beds were comfortable but a little on the soft side. The room was clean and in good shape. I don't know when the hotel was last renovated but it appeared well maintained. The couch/chairs were comfortable and the bathroom was nice. My only complaint is that it occasionally took 5 minutes for the water to warm up. The room was quiet and the AC worked well. There was a separate air conditioner in each bedroom and one in the living room which is nice because some people may prefer different sleeping temperatures. The couch in the living room was a pull out bed, but we did not use it. The room had 2 TVs and a wide variety of channels to watch. There is free wi fi throughout the hotel.
My complaints about the hotel are relatively minor but worth noting. The room had a funny smell to it. No one in my group could figure out exactly what it was. It wasn't exactly repulsive but it wasn't great either. Thankfully after you've been in the room for a few minutes, you get used to the smell and it goes away. The smell was restricted to this one room and not the rest of the hotel. It seems previous guests at the hotel also didn't like the smell as the AC in the living room was lined with lavender scented dryer sheets over the outgoing vent! Additionally, every day we were there, we were given only 3 sets of towels despite the fact that there are 4 people in the room. Considering the fact that room can sleep 6 people, you think they would have this figured out but we had to ask the front desk for extra towels every single day. Not a big deal but slightly annoying. All in all, I think the room was an excellent value and we are planning on staying again here next year for our annual trip to the 500.",4,4,0,0
"New York
Suprise holiday, with a difference, arrived 28th Oct (just in time for SANDY)
Staff were great very helpfull under the circumstances, nothing was too much trouble, room was upgraded and was very clean and comfortable. Fantastic location quite but central We stayed on the 8th floor room 809, which was at the back of the hotel, next time i would request a front facing room. 
Downside was the noise from an air conditioning unit in adjacent hotel, and directly outside the lifts but a few G'n'Ts sorted that out.
Had to stay two days longer with all the disruption,but here was no problem keeping the room and they charged the same rate which was great,
Will definatley stay again, hopefully in the summer this time!!!!",5,4,-1,1
"I am not sure how I feel about our stay here
We booked this hotel through Orbitz so some of the issues we had were because of that but overall I really don't know what to think about this hotel. We checked in late after driving all night, and they put us on the 22nd floor. The room had several issues, stains on the sheets and pillows, some weird stuff that looked like cookie dough or something on the TV, dirty walls and door in the bathroom which you could see hand prints and dirty fingerprints on. We asked for the sheets to be changed, and instead of having housekeeping come in a lady brings in sheets and hands them to us...like we are supposed to change the dirty sheets your staff failed to?! So we asked for a new room, they moved us to a new one on the same floor, this room was even worse than the old one, stains on the sheets and two different hairs (color and texture) on 1 of the pillows along with more stains and some weird spill on the bathroom floor that wasn't cleaned. 
We'd had enough so we packed up, and went down to ask for our money back and check out. Because we booked through Orbitz we could not be refunded, but the front desk/manager on duty went out of their way to make it right, moving us up to a suite on the 30th floor and escorting us up there himself making sure it was clean. I didn't want to stay in the hotel but losing our money wasn't looking like a good option either. I will say the staff there at the front desk were really nice, and the 3rd room we moved to was clean. They also upgraded us for a free breakfast at Shula's in the morning.
Now, once we got into a clean room, I will say the bed was out of this world comfortable. The hotel itself is a bit old and outdated, I think they did some renovations but you can still see it's old in certain spots. The atrium thing they have going on is really cool to look at from all levels of the hotel. I love the indoor glass elevators which they have facing both the lobby area and facing downtown on the outside. The lounge is neat to sit in and watch the elevators go up and down. We ate dinner in the lounge and had the BBQ brisket flatbread and it was very tasty. One thing I would suggest to light sleepers is bring earplugs, I didn't have any issues because we brought a fan for white noise but when it was off you could hear people from the lounge and surrounding rooms easily.
The location is fantastic of course, it's smack in the middle of downtown Houston, the valet parking is $30 a day which isn't too bad considering you're downtown but I wish the self park option was better, you have to pay every time you leave and come back if you self park so the valet is the way to go. The views from our room on the 30th floor were really beautiful, took some panorama pictures that turned out great of the sunset.
Overall, I think the management did go out of their way to resolve the issues we had, but if we could have gotten a refund on our stay we would have left. I think management needs to look into the housekeeping for sure, because the last thing travelers want to do is have to move rooms twice when they are tired and just want to relax. I wasn't thrilled with having to stay here, even in the clean room, but we made the best of it. It's an older hotel they are trying to pass off as something more luxurious, and from past experience there are much better choices in the downtown Houston area for less or the same price range.",3,2,-1,1
"convenient but small
This hotel is right by airport so if you need to do any international travel this is a good place to stay. They offer stay and park which means you can park there if you stay atleast one nigt in the hotel. It's not a kid firendly hotel. Some hotels like Omni offer kid packages...This hotel is purely for business. There is no free breakfast. No towels by pool. The gym was out of service. Not a good stay for our family.",3,4,1,1
"More like a hostel than a hotel
This hotel was more like a Hostel, the rooms were small and a little shabby but adequate and were cleaned daily. A central kitchen on the 3rd floor means you can expect quite a bit of noise if you happen to be anywhere near there of on any stairwell. 
That said the place is cheap for San Francisco, we paid $85 a night for a double room.
Location is good. The best part for us was ""Eric"" the guy on the front desk who was really helpful. 
So if you can do without the creature comforts and are on a bit of a budget this place does what is says on the tin.",3,3,0,0
"Gross, Disgusting!
Stayed with wife and kids for our anniversary. Got in late and went to bed. Woke up the next morning and pulled the covers back and noticed a large diarrhea stain on the sheets and it smelled!. Also noticed it on the comforter, GROSS! Called staff and demanded they clean this disgusting room. Not to mention the filthy dusty baseboards where dust had built up so much you could pick it up with your hands. They at first offered a $50.00 food credit. Are you kidding me? I demanded to speak to the GM. He called me back with in 5 minutes. After I notified him that my wife and I slept in a Bio Hazard and it was worse than ANYTHING I have ever slept in, he offered a free night. 4 Stars? Are you kidding me? We were so grossed out. Everyones worst nightmare was our reality. Valet Staff was nice though. Do yourself a favor and stay anywhere in Dallas except here.",1,1,0,0
"Will Stay Here Again
This Homewood Suites was lovely. We had a beautiful peaceful view of a water inlet from our window. The front desk staff could not have been more helpful. The breakfast was one of the best we have ever had, and we stay at Homewoods a lot. I have to have a gluten-free diet, and they even offered a gluten-free cereal (I usually bring my own.) We had to leave abruptly because our daughter had been in a serious car accident. (Thankfully, she will be okay.) The front desk staff said they would take care of everything regarding check-out, and let us leave quickly to catch our flight. We were using points and all of the points for the unused days were put back in our account. The hotel is 5 minutes from downtown, a straight-shot to get there. Free parking, free internet, free breakfast, and an ample free dinner reception Mon-Thur. We will definitely go back and stay here, and will recommend to others. 
If you are in San Diego as a visitor, go on the historical trolley ride. It was one of the few things we got to do before suddenly leaving and it was well-worth the money and very entertaining.",5,5,0,0
"Ham tons are the best!
This hotel is clean comfy and cozy! Good coffee, great hotel rates. I don't like the breakfast, but yogurts good and it's free! Staff is excellent! This ham tons best secret in hotel industry! I always look for them in every city! :)",5,5,0,0
"Old Hotel trying to be passed off as New
Ok, I hate to bash anyone, But I gave the Marriott time to respond. I would NEVER stay at this hotel again; period. They claim it is a new hotel; yes it is new to the Marriott, but far from New. I stayed for 2 nights and that was 2 nights too long. The first room had an awful smell to it and they switched me to the only other room available which was a few doors down. Both rooms had an awful Plastic / Meth smell to it. The rooms are not secure as the hotel is 3 stories and a 3 foot wall keeps the outside separated. The elevator does not work and the staff is very unfriendly. The breakfast is below subpar. Stay away unless they make major improvements. VERY DISAPPOINTED and will not be coming back. Charged you parking across the street. NO Security.",1,1,0,0
"Excellent Stay!
We stayed at this hotel his past weekend. It was my daughter's 5th birthday. I called a few days in advance to ask for them to put balloons in the room. I intended on paying for them, but they said they would take care of it. When we arrived the had five or six balloons in the room, a cake, a huge card signed by the staff and plates, napkins and forks. I was shocked, they totally went out of their way for my little princess. The hotel itself was very nice. The rooms were clean, the pool was wonderful and everyone was very friendly. It is only two blocks from the ball park too! We will definately stay here again. I was very pleased with our stay. Thanks so much!!",5,5,0,0
"Extremely rude oriental reception staff
I arrived at this hotel,having reserved the room some weeks previously to find that they had sold the room for more money and consequently did not have any other rooms. The car parking staff were ignorant,however the Oriental receptionist was about the worse receptionist I have ever encountered across several continents and many different countries. I complained to Motel 6, at their head office. They were not much use. They offered empty platitudes. They told me it was a franchised location. My advice,when in Los Angeles avoid this one and find somewhere else.",1,1,0,0
"Central hotel, lots of extra costs
We spent some nights in this hotel and had booked a queen size room. We were offered an upgrade to a room ""twice the size"" of the queen room, that we gladly accepted (although it was our honeymoon, no free upgrade was possible unlike in the other hotels of our trip).
But: the room was VERY small (wondering how small a queen size room would have been!); 
The bathroom was nice and clean and the view was nice.
The hotel is in a short walking distance of Union Square and three Cable Car stations; 
For breakfast, a Starbucks is located within the hotel (with free wifi).
What was really annoying were all the extra costs for everything: internet (the only hotel on our trip where we should have payed for wifi!) - spa (large pool but not new/well-maintained, sauna, steam bath) - water (the only hotel on the trip where we had to pay for water!) - and parking (REALLY expensive!).",3,4,1,1
"No big deal and no smiles either
Besides the welcome cookie no smiles from the front desk. Pretty but cold ladies. When I asked for the 2 beds that we requested I was told there was none and I should be happy with a king size bed.
Rooms OK - no hair dryer and no fridge.
Housekeeping and maintenance friendly.
No help with the suitcases. guys always at the front talking, not working. 
Location great but if your in vacation choose someplace else.",2,3,1,1
"Nice People... Bad Room
I waited a long time to check in 20-25 minutes. Finally the evening manager came in and helped me. She gave me a complimentary room upgrade. I went to my room and walked in. The room was very clean but very small and cramped. The television was in a weird place, on top of the armora. I turned it on and it was almost black. I couldn't see anything. I decided to watch a movie on my laptop. I finally feel sleep and got woke up three times by an arguing couple next door. Not a very good night sleep. The next morning the Manager opened the breakfast a hour early for me and another guy so that we could eat which I thought was very nice.",2,2,0,0
"Great location and good value
This hotel is very conveniently located right next to airport. Rooms are very nice for a value priced hotel. Good breakfast. Walls are a little thin but still a good night rest. Stayed here multiple times and will do again.",4,4,0,0
"Non-working elevators and HVAC issues
My husband and I stayed at this hotel with a group of friends for the annual Volleywood tournament after the 4th of July. Our friends' room was too hot when they checked in, so they reported it to the front desk, who said that they would send someone up to fix it a couple of times which clearly didn't work, so they had to switch rooms. On the other hand, my room was too cold. There were only two very small elevators for the numerous floors in the hotel, and sometimes only one seemed to be working. Upon check out, it seems that many people had to wait for a long time, especially if they were on lower floors, because by the time the elevator reached them (when it finally did), it was already full.",2,2,0,0
"Major disappointment !!!
I took my daughter for a special trip to NYC....I called the hotel before I paid to confirm it was renovated and two different people said yes....well I don't know what that means because everything was still old !!!! Dirty old carpet. Old towels. Old wall paper. Old lamps. Dirty bed skirt with blood stains....we asked to be changed but never did...internet charge when it was promised to be free!!! Loud noisy street noise ...old shower curtains. ..the only good thing about this hotel is the location ...I would never stay again!!!!",1,1,0,0
"Love the Grand Hyatt Seattle!
Great location! Fabulous grand lounge with the best granola and fresh fruit around. The staff in the grand lounge were all professional, friendly and a real asset to this property. When in Seatlle - stay here. You will not be disappointed!",5,5,0,0
"Nice hotel
The hotel is in a fantastic location just across the river from the Trump tower and a block from Michigan avenue. Also within a block are the docks for the Chicago Architecture foundation boat tours and just a few short blocks from the subway station. It's around three blocks to Millennium park, the Cloud Gate ""Bean"" sculpture and a nice walk to Navy Pier.
The room was clean, front desk staff was friendly and we only had one problem with our trip - our television never worked from the time we checked in until we left - it apparently couldn't be fixed and they were unable to find a replacement at their other location. They did adjust our bill slightly for the inconvenience. Overall I was pleased with the accommodations and the service from the staff and would stay again simply for the great location.",4,4,0,0
"A decent place to stay
We took the Metro North train into Grand Central Station. I had called the hotel earlier and they said it was a 10 min walk. It was a 20 min walk and maybe we took the wrong streets to get there but we were quite worried about the neighborhood we were walking through including the Patrol check in office right next door that was lined with convicts every morning. The hotel is just behind the Bus station and just one block over is in the middle of the best of times sqaure with shopping, restaurants and another block up times square. It is a block from the nearest subway station and from there we were able to navigate the city well enough. Just to go to the druf store down at the corner we felt we should walk in pairs. One of the days we stayed (2 night stay) we left the room at 8am and returned at 4pm wanting to take showers before we dressed for broadway show and dinner. Our room had not been serviced and we had no towels and had to call for them. they advertise free water, we had one bottle in our room at check in...doubt that covers as free water. we did not eat at the restaurant and the lobby lounge was very small. Prob about 20 seats. When we checked out they did let us store our luggage before heading our of town. Staff was friendly and accommodating. The rooms though small were clean and efficient.",3,3,0,0
"Suitable
We were stretched to find accommodation and this came up last minute. Right on a great bus route to get to Hollywood, then it's just another train away to universal city. Would recommend getting a shuttle from/to the airport otherwise it's very expensive. Plenty of good tv channels, free wifi and easy check in.
Are bed head however was right against our neighbors tv. And when the decided to turn it on at 11pm and it wasn't until we rang at 6am did they turn it off, after numerous phone calls and ringing reception. Paper thin walls.
Plenty of nice restaurants around the traps, a great cafe around the corner. A good place to base your stay.",3,4,1,1
"Terrible stay
Bad smells in room. Missing dishes in kitchen. Table and bed table are dirty and sticky, floor and carpet as well. Insects of all kinds, even cockroaches! Disgusting! Fortunately, they gave my money back, when I run away.",1,1,0,0
"Serenity and Perfection!!
What a great place! My wife and I needed to get away for a couple of days and we couldn't have picked a better place. The service was outstanding (whenever we asked for something it was in our hand within seconds) and the rooms are over the top. We had the Waldorf Suite which was spacious and had a gorgeous bathroom. The only small negative was the view from the room. However, the hotel is in a great location right off of Oak Street (which is the 5th Avenue of Chicago). The Spa was fantastic! Designed by Mario Tricocci it was the perfect place to relax and unwind! I would highly recommend this hotel to all my friends.",5,5,0,0
"super nice staff but a much needed facelift cannot come soon enough.
an easy shuttle to the airport but it is a little difficult to locate at night. price and location were very good but it is very dated. was concerned about the noise of planes taking off but the view was amazing and not at all loud. 
a nice little gem which is going to be considerably more expensive once the renovations are done on the rooms in June. definitely recommend staying if you have an early flight out of Philly.",3,4,1,1
"Beautiful Hotel, Perfect Location
We have stayed at the Monaco many times over the last 10 years and it's always a great experience. The staff is helpful, friendly and upon arrival treat you like royalty. The rooms are very clean and comfortable. I would recommend a suite, if possible, the views from these particular rooms are amazing. The quality of the room service food is very good. The location of the hotel makes exploring downtown Chicago a breeze. The Monaco is sure to please in every aspect and we highly recommend it.",5,5,0,0
"austin concert
i was really surprised about the overall experience and value. I have never stayed at a microtel but read all the reviews and it had nothing but great things stated. The ride to downtown wasn't to far and for the price it was worth going a little aways. We had decided from that point on that its ok to pay a little bit more for a better quality stay then saving with value at another value hotel. We will probably be Microtel quests for life now =)",5,4,-1,1
"Worst Hotel Ever
I was on a simple business trip with a colleague near Korea Town, and being Korean myself I decided to go to a Korean establishment. I was absolutely startled that this kind of service still existed in 21st century America. The associate at the front desk, Sam Park was quite possibly one of the most ill-mannered people I've ever met, the two towels we received were more like napkins, and I find that a complete lack of hot water does not make for a good shower. I would only recommend this hotel to people I wish pneumonia and lung cancer upon and quite possibly hypothermia",1,1,0,0
"Quite Impressive
I'd like to start off by saying that I've had the pleasure of staying in various Ritz Carlton properties throughout the United States. While being pleased with just about every stay I must say that my stay at Ritz Carlton, San Francisco definitely provided the WOW factor. The staff is extremely Professional, Polite and Accommodating. 
It all started at check in when they offered a welcome glass of champagne. It may not have be Cristal but was a nice gesture to welcome incoming guests. Every Ritz Carlton should do this. Check in was a breeze and the agent was friendly and expeditious and I was in my room in less than 5 minutes. I was in a Club Deluxe room.
From what I noticed the Superior/Deluxe rooms are not tremendous but not small either but more importantly well maintained. The bathroom is a very important factor for me when I rate a hotel. Since it is a older building, the standard rooms did have a shower/tub combo and I do prefer separates but, what I did notice was the marble was actually in very good condition and shiny. Lots of hotels have marble bathrooms and never maintain or polish the marble and it ends up looking old, spotted and dirty (Ritz Carlton Marina del Rey) but not at RC SFO. The marble was clean and shiny. as were all marble areas throughout the hotel. 
In addition, the Club lounge definitely seemed superior to other RC Club lounges. Their offerings were extensive, offerings were nearly continuous, so there were no long gaps of in between times and every single club concierge could not bend over backwards enough to be more accommodating. I spent most of my stay in the club lounge and noticed that the Ladies & Gentlemen truly take pride in their jobs/hotel and understand the philosophy of Ritz Carlton. 
I took a loot at the gym and it looked like there were ample machines/weights. The SPA was a little odd shaped and the layout may not be of a typical SP but nonetheless seemed acceptable. 
Hotel is pricey but you get what you pay for. What a luxurious and serious orientated stay? Stay here.",5,3,-2,2
"quiet, convenient, clean
We recently returned from a three night stay in NYC and stepped away from our traditional theater district locale to try the Hyatt 48 Lex. It was everything we were looking for and Lexington and 48th was an easy walk to any place we were interested in going. Juice, coffee and a small pastry was all we wanted to start the day and it was complimentary... in New York City! 
The bed was comfy, the location quiet, and most importantly for someone a tad cautious about cleanliness, this was spotless.",4,5,1,1
"The Hotel location is not convinient.
My husband had a conference there.So we had no choice.
The hotel is clean.The room was good and clean and the toiletries were filled everyday.The front desk and the so called concierge was not very good.They did not provide any informationIi tried to book a sight seeing tour they were less than helpful.Finally it was booked .The company cancelled the trip and I was not advised about it.
Because of the location we were forced to eat in the hotel.For dinner they did not open the restaurant We had to eat in the sportsbar,where 5 television was going on the same They refused to serve in the dining room.Only the breakfast was served there.
It is fine if you have a flight early morning,they have a shuttle service to the airport there is also a shuttle to the near-by mall..",3,3,0,0
"Tiny room and shower with no door
I stayed at this hotel due to the decent reviews. However, when I got to my hotel room, it was extremely tiny. There was just space for a double bed, a single nightstand and a small TV table. The bathroom was also very small, and when I was sitting down on the toilet, I had to shift my knees sideways because there was no space (and I'm average height-5'10''). From the floor plan, the other rooms were at least twice the size. I was told that there was no more room that night, but I checked in quite early and booked in advance so I don't understand why I was put in the tiniest room.
Oh, there is no door or shower curtain in the shower. While the decor was nice, water sprayed everywhere. When I asked the front desk, I was told all showers were like that, which if true, is pretty ridiculous. 
Apart from the location, it was a pretty terrible experience.",1,1,0,0
"they didnt care
we stayed here for 2 days.
we asked for them to recieve fedex package from our previous hotel in la.
we were told to speak to the manager to ensure they would recieve it on our behalf. which we did. we also spoke to everyone as conceairge.
dispite us doing all that and calling daily to see if it had arrived. they refused to accept the package 2 times.
we went back tot he hotel to confront them on the issue. they didnt care. 
didnt even bother to ask our names. - despite being a customer",2,1,-1,1
"Deserves a ZERO star rating
Please do not spoil your trip by reserving this hotel. They did ours and we did not want yours to be spoiled. We were there for a 3 day trip with a confirmed reservation and full amount held up on my credit card days in advance. However, when we reached the hotel, they refused us a room referring that the hotel was sold out. When we argued about our right for a room, the front desk guy was just not willing to help and it appeared his only job was to just get us out of the hotel. He eventually found us a room 2 hrs later and that too in Virginia instead of Washington DC where we intended to stay. The reason I reserved that hotel was because it was close to the place of my conference and I didn't want to drive there everyday. So now we were told to stay in Virginia, and on top of it he said you have to come back to holiday inn for the rest of the stay to honor the reservation. He expected us to check out from the hotel in Virginia at 11, leave all we were doing and take our luggage and the family back to their hotel at 3. This was his solution. When we asked for the manager's number, he simply refused, yes he bluntly refused. So we refused to return back to their hotel and asked for cancellation and full compensation. This inconvenience led us to rent a car, pay for gas and parking. When we spoke to the holiday inn office for compensation, their response was we accommodated you and asked you to return back to our hotel and this is only we can do. The front desk guy was rude and lacked customer service and so did the guy we spoke to in the customer service department. Our only advise to you is to stay away from this hotel unless you want dealing with rudeness and crappy customer and hotel service for your trip.",1,1,0,0
"Ahhhhh!
I have been staying at the Ocean Beach Hotel for the past 17 years. When we lived in San Diego I would take my son there during the holidays to let him experience Thanksgiving, Christmas and the New Year on the beach. These are special times because of the tree and Santa Claus right there with the ocean as a backdrop. The inner patio area is beyond gorgeous. My most recent stay could have lasted forever and it wouldn't be enough. The staff, the veiw, the price is always right. The rooms are fresh with a microwave and refridgerator. Fish off of the peir (no license needed) and a cafe to boot. I could go on and on but, if I were you, I would start visiting once or twice a year (like we do). It is the perfect way to unwind and rejuvenate. We love it there and personally I wish we were still there right now. Shelley Shelley Westcliffe, Colorado",5,5,0,0
"Nothing Special
Not a very attractive hotel on the eastern edge of downtown Austin and by a motorway. The bottom 10 floors are a car park and the entrance isn,t very welcoming. valet parking is 26usd a day but we parked on the street which is free at weekends. There's also free places to park on the otherside of the motorway in a field that you can see from the top.
Easy 5 min walk to 6th Street bars and the convention centre. 25 min walk to the capitol Building and the bridge where you can see the bats at night: not v good when we went!
The room was ok and had ob been refurbed in the not too distant past but it didnt feel that welcoming....I cant put my finger on it....may be it was the carpet. My only complaint was the lifts: there are 4 and despite hardly seeing a soul, they take forever to arrive.
Our room was on the 12th floor and faced the motorway and we had no noise problem. There's a little shop in reception that sells basics (apart from alcohol) but it's pricey. Free wifi in the room.
Overall, OK for the money I suppose...about 150 a night via hotels.com",3,3,0,0
"poor
my overall rate is average . i really liked the inside service. Front desk was very helpful and friendly . Rooms was very clean and nice for their price but the valet service was horrible.in the morning the supervisor had very bad attitude and the evening supervisor was having a nice conversation with his coworker instead of solving ppl problem.they was speaking in Arabic . i was prating that they don t blow the whole place up. sorry i m not trying to be rude but a business place is a business place and the 1 language in the us is ENGLISH.",2,3,1,1
"not professional
Fire alarm went off, had to travel down 3 flights of stairs only to find out false.Staff thought it was funny. Room was not what we booked and we ended up having to pay extra for a room change.Never again.",1,2,1,1
"Bad expensive wifi, overfull sink
For a hotel of this supposed quality, it is absurd that they charge 17 USD for a really bad wifi connection (only for 1 device), and only for 24 hours (not even that - it ends noon the following day). Also, the sink was really clogged up so the water was there forever. And the movies on TV had bad resolution and bad sound.
Oh, bad outsourced expensive business centre.
Awful business hotel.
Nice staff, comfy beds, rather big rooms, good location.",2,2,0,0
"Weekend affordable luxury and class
During the week, the Westgate is a bustling business hotel with an incredible location for conventions, concerts, shopping etc. On the weekend, it is a quiet secret. This beautiful hotel has reduced rates during San Diego's peak months. Why? I have no idea but the rooms are large, well-appointed, service superb and walking distance to everything including the Gaslamp District. The concierge is particularly attentive, as well as quite special, and we have been staying there for years, taking a long weekend to see the wonderful plays in Balboa Park. Only negative? For the same reasons we love it - the location, parking is very expensive!",5,5,0,0
"ROACHES!!
We were referred by a friend of my husband when we were coming back from Germany so I did not bother to read any reviews and just took his word. Perhaps the hotel was different because the way it was described and looks in the pics is deceiving. The rooms are older than they appear in the pictures. There was a kitchenette but the first morning there there was a HUGE WATER BUG FLYING COCKROACH on the wall above our bed. My husband killed that one. A few days later another one crawled from under the sink while I was getting dressed in the morning. Again my husband killed that one but not without a fight as this cockroach (waterbug) scuttled away in our suitcase and later a dead one in the kitchen.I informed the staff and quickly found another place to stay. Furthermore when housekeeping came we had to tell them to vaccum or clean sinks. They pretty much just try to get in and out doing the bare minimum. Way too many roaches for a hotel!",2,1,-1,1
"Nice Room, Super Breakfast, but Super Bothered!
Our room was a bit worn, as others have mentioned, but a nice size. Bathroom was great. But here's what really, really put me off. We asked for a view of the mall - none- then any kind of view - none- apologies accepted. We got a super deal on our room and understand that the view rooms are probably for the high-paying or regulars. 
However-- please don't insult our intelligence by then announcing with a flourish that you are giving us a very high room. ""Next to the highest -- floor #14. Goodie-- I thanked the guy profusely. How nice of him to at least accommodate our need for a view in this way.
So we arrive at the room (inside courtyard) and find that floor #14 is 2 floors above the courtyard ground level. (see picture out our window.) In a million years, you would never know that you were above the 3rd floor when you look out. Why all the fuss??? Why accept my gratitude for the favor?? Are you kidding me??? Just gave me an icky feeling. Felt flim-flammed. 
Then, when leaving, a similar thing happened to a previous poster. They tried to swish us into a town car to the train station. We were just getting in, when I asked, ""how much??"" Well-- the price was almost 3x what we paid for a really sweet taxi ride instead. Again... just felt like a tiny little swindle. 
I will say that the breakfast was superior. If you have a chance to get the breakfast buffet (and I usually don't much like buffets) then do it. Super high quality, all around. 
Location was excellent for strolling to the mall and all sites. A nice wide sidewalk across the plaza which I think would be great for families. Also, for those who like fresh air, please note that, though the rooms have sliders, they are bolted shut-- so no outside air. I had expected them to open.",3,3,0,0
"Not what I expected
The hotel had a very good location, but was old and in great need of updating. The rooms were small, but that was to be expected with a New York City hotel. The beds were hard as were the pillows. The bed frame was a wooden frame was beat up. Plus all of us kept hitting our knees on it. Housekeeping was probably the worst. We were there 4 nights and probably had our garbage emptied once. We rarely had new towels and when we did they were just stacked in the bathroom, not hung like they were on arrival. The staff was friendly and the concierage service was helpful.",2,3,1,1
"Terrible
Upon arriving in our room, there was a giant cockroach on the wall. Having spent time in NYC, we figured this was normal and didn't think twice about it. We left for a night out, and five minutes after having arrived back at the hotel several hours later, we found another (bigger) one on the bed. We called the front desk, only to be questioned and challenged on our claim that there were bugs in the room. When we asked if we could move to a new room because we were uncomfortable, the response of the front desk night manager was despicable. He was rude, callous and unprofessional. We eventually had to go downstairs to argue with him in person (at 4am) so that they would switch our room. Bottom line: this is a dirty, bug-infested hotel, with a horribly unpleasant and unprofessional (night) staff. Bugs are understandable. Disrespectful service is inexcusable.",1,1,0,0
"solo
the room is very basic but its very clean and comfortable.the staff are very friendly and really made me feel at home here. the manager is so courteous, helpful and effecient. the location is very convenient too if u dont want to drive downtown as the bus stop and bart station is just nearby..i wasnt expecting too much from this hotel for the price i paid but honestly the staff here went an extra mile to accommodate me. i will give them 5 star for their services.i would definitely stay here again. Thank you mission Inn",5,5,0,0
"Stay away from here!!!!
Avoid this hotel product if you can stay somewhere else. They are not service oriented. The room has a comfortable bed, and some OK furnishings, however so does some lesser products. Their staff lacks Disney training. Telephone at bedside did not work. Refrigerator was empty and did not work. Their were no snacks in the room. No shower cap even upon request. I had to call and ask for the manager to get my concerns addressed. They are not ready for prime time. Not worth the money. Location stinks.",1,1,0,0
"great weekend
I am a Hilton Honors Gold member, and we stayed 2 nights. Service was great, room was great. No complaints at all other than when we checked in. After seeing a sign on the door entering from the parking garage saying to ask front desk for a parking pass, I asked the front desk for a parking pass. The lady at the desk said I did not need anything, and I could just pay when I leave. The next morning, I asked someone at the desk again because I wasn't convinced I got the right answer and wanted more clarification. At that time he gave me the proper parking pass. I was glad that I asked again and avoided running into issues down the line. We would definitely stay here again, and got a great deal booking early.",4,5,1,1
"Great Value and Location
We had a pleasant experience while staying at this hotel. I would recommend it to anyone traveling with their family, as this property is a great value, excellent location (directly behind the Kodak theater) and is very safe. The staff was extremely helpful and friendly-especially Patricia! Our executive suite was large, very clean and had we stayed longer than two nights, we would have taken advantage of the full kitchen. A continental breakfast is served daily, in the small, but tidy and well-stocked breakfast room. Our first morning, Patricia, the lady working in the kitchen, made note of our favorite breakfast foods, and had plenty on hand the following morning. Both mornings we enjoyed our meals on the nicely kept, sunny, rooftop garden. Parking was free and below ground, in a locked garage, the front door is locked at all times and a member of the front desk staff was always on hand to admit us to the building. The only criticism I have is that the doors into the room tend to fly open at opening, slamming into the wall of the room behind yours. At first I thought it was just us, but the people in the room next to ours seemed to have the same problem. Except for that, a great stay!",4,5,1,1
"Not a good stay!!!!
First of all I thought New York was an amazing city and had a great time. Flew home the night before Hurricane Sandy, thankfully!
The location of the hotel was fantastic but that is where the positive side of my stay at Affinia 50 ends! The price was ridiculously expensive at €300 per night. The lobby was very small and dull. The fact that the concierge was on a separate floor was very inconvenient as the elevators seem to have a mind of their own, were slow and unreliable. Not having free internet access in the room was amazing considering the expensive price of the room. And the wifi I was asked to pay for was advertised as high-speed .. it was anything but high-speed! My own wifi at home here in Ireland must be almost ten times more quick.
I found one of the concierges on duty as very unfriendly and not very informed. She was on duty for 4 days of my stay. I stopped asking her advice. In fairness the concierge I dealt with on the Friday of my stay was helpful.
The bottle of water in the room cost $7! This is incredible that a hotel thinks this is an acceptable price for a bottle of water. 
Also when leaving the hotel, I spent a long time waiting for someone to put by bag in storage for the day.
I travel all over the world ... Affinia 50 is the most expensive hotel stay (per night) I have ever paid for and possibly the one with the lowest standard and quality. I was really disappointed as I had expected great things considering the price I paid. Hotels here in Ireland for one fifth of the price would be far more impressive,spacious and customer-friendly.
Despite this, I had a great time in NY but would not recommend this hotel at all!",2,3,1,1
"Great Location & Cheap (parking tip)
We stayed here for one night in SF and this hotel was just perfect. Only approximately 100$ per night and only blocks away from Union Square. I don't think we can find better deal.
If you are looking for a hotel with great location in SF and not too expensive, I think this hotel has it all. The parking is about one block away from the hotel and costs $30. 
They will give you discount coupons for breakfast after check in. The Loris Diner was pretty good and only a few minutes walk from hotel.
P.S. if you find this review helpful please vote. Thank you very much.",4,4,0,0
"They need to clean the place up
I was so looking to staying at the Sax. I have heard alot of great things about the Thompson Hotels and really wanted to give it a try. Needless to say I was very disappointed in the room, the service and the follow up. We called early to see if our room would be ready and they said yes. We arrived and thought interesting lobby, you check in on a cabinet filled with crystal. While different and unique the cabinet is a little to wide. We went to check in and no our room was not ready and had to take a different bed type. We caught one of the working elevators up to our floor. All I can say is disgusting. I now know why the hallways are so dark and dim, it makes it hard to see the disgusting hallways. I do not believe the edges of the hallways have ever been cleaned. Tons of dirt and bubbled wallpaper. Got into the room which is nice size, and open the drapes to get the view and couldn’t even see out the windows because of the filth on the windows. Not sure if they have been cleaned either. Went to use the bathroom, and let’s just say, major issues, from the disgusting dirty vent to mold to wallpaper to bathroom door. I needed to do some work so I sat down at the desk which had the flat screen TV directly above you so it was difficult to see and guess what, someone puts their key into the door and walks in. No it wasn’t a hotel worker it was another guest. Yes they had checked another guest into our room. After calling the desk and having them explain it was due to a server upgrade the night before the other guest got a different room. And by the way they said oh we did have your room ready for you when you checked in. Lastly a manager will be calling to send his apologies. That call to days later has yet to happen. I also come to find out that my hotel binder is missing in my room with the channel listings. They ask what channel do you want. Will I like to watch, Fox News, CNN, ESPN, Travel, Food oh we will have someone come up with the channel listing. So I head out for lunch and guess what when I get back. The key doesn’t work. So I have to go back downstairs and get a new key. Again due to the server issue. Back in my room they deliver the tv channel listing. It said Sax hotel, but the channels were all incorrect. Went back down and the guy said yes these are the channels. I said will let’s go to a room and you will see channel 2 is not ESPN but channel 23. On to the next days events when I find out no coffee maker in the room. Not good, I guess I’m tired of complaining and you have probably gotten the idea that I’m not a fan of this hotel. However two great things are fast internet and great location. Other than that, I would highly suggest that you stay someone else.",2,1,-1,1
"A Little Light Music
DSid a ""Staycation"" for one night at the Royal Palms in Phoenix's Camelback resort area two weeks ago. We arrived early and were able to change into bathing suits at the spa, so we could hit the pool while awaiting our room. Our room was a lovely casita, with a patio and fireplace. No need to light up the fireplace as it was 105 outside.The hotel is essentially a villa, sprawling, cozy and intimate, but a tad worn. The place could use a major renovation and sprucing up, not that it's in disrepair, but not quite 5 star in appearance. The staff is knowledgeable and friendly and not a bit stuffy. The casita rooms are large, warm and well appointed. Decided to eat at the nearby Wrights at the Biltmore because the T. Cooke reviews were inconsistent. The $25.00 resort fee covers tipping and valet parking, so it really is a value. No music at the pool...none!! So you over hear conversations and there's not much atmosphere.All in all, a pleasant experience.",4,4,0,0
"Not too bad but if want something different when in LA
I make frequent trips to LA usually a layover on my way to Santa Barbara for meetings. Most of the time stay aorund LAX at one of those big chain hotels and they are all fine. However this time around I wanted to stay at somewhere different and near the beach. Santa Monica was the first choice but hotels there are very costly so I decided for Venice beach. 
The best thing about the hotel is the location. It is right on the beach front and major attractions at Venice. It is also close to Santa Monica. 
I chose the half seaview studio and it was ok. It had everything and the small kitchenette and utensils provide is a nice touch. The bath room is on the small side and bath amenities are basic, So best bring your own. The room was clean and bright. I had some problems with 
the TV though. I did not seem to get it to work. 
There is no car park at the hotel so you will need to park at the open car parks near by. There are a few and the charge around 20 dollars for overnight parking.
A good option is you want to experience Venice Beach stay and something different. For me the room rate is on a high side for what you are getting,",3,3,0,0
"Would not come back
Parking is a pain, security is unfriendly. Some staff is nice. Room felt unwelcoming. The security lock was broken. Loud construction in the early morning hours. Building is run down. Bathroom doesn't feel completely clean. Did not feel comfortable sleeping the night. The shower drained very slowly, it was a shower and a bath at the same time. There was a complementary breakfast? I wouldn't have wanted to give it a try the morning after my rest anyways...scared it would be like the rest of the hotel (not up to par).",1,2,1,1
"Good location, friendly staff
We got in at 1am after traveling 11 hours from Central America with our two young daughters. We came in talking about the Chrysler buidling which is just a few blocks away. The front desk reception overheard my husband telling the girls the story about how the building was erected, when we were finished checking in (I believe it was Marie), who said I think you will like the view.
She put us on the top floor (31), corner room with a fantastic view of the Chrysler building. Our girls were wowed and so was I by the receptionist's thoughtfulness.
Rooms are big and clean. Linens are fresh. Wi-fi works great they have HD-tvs. Air conditioning works great and the showers are hot. The location is perfect for business travelers and family staying on short stays. No pool or restaurant that I am aware of on site. However it is centrally located and walking distance to many destinations like museums, theatre, etc.",4,4,0,0
"Could have done better
Write ups looked promising but we were a bit less than impressed. Spent >half an hour discovering $14/ night internet did not work. Vents in the room needed cleaning. Water at 7:30 in the morning was warm not hot. No in room breakfast available. Not really worth the $360 total cost even in New York..",3,2,-1,1
"Be carefull
The hotel is very good but be carefull while making the reservation. They promise what you expact but when you come on place they give you the room completely different from your reservation. 
My family spent one week in this hotel. When we came they didn't have the rooms we have reserved three months in advance. One room was OK but another one was really very small and far from our children's room (the reservation was for the different size room). So, two days later we changed our room to be closer to our children and we were promised to have the bigger room on the same floor in two days. Two days later when we came to pick up the keys we learnt that our new room was on another floor than our children's room. So, finally we changed twice our room and we never got what we have reserved. No comments......",2,1,-1,1
"Great locale
This is a very convenient hotel, located close to Union Square, China Town and North beach. It's a very nice 45 min walk down to Fishermans wharf through some cool local nieghbourhoods.
Restaurant is okay but why eat generic when you can have a stunning meal just down the road!",4,4,0,0
"Noisy, tired rooms- Not a quality Marriott
Sub-par Marriott brand hotel- dated rooms, old TV's, bathrooms in need of a serious deep clean. The desk chair in my room was torn and broken- probably more appropriate for a yard sale. The rooms are noisy due to the proximity to a major freeway and elevated ramp. There are much better options for business travelers in the NW San Antonio area.",2,2,0,0
"Makes you feel at Home
I stay here for business at least one time per month and the main reason is the employee in The Front Page Grille and Bar. Eric Carney. If you remember the TV Show ""Cheers"" he is the ""Sam"" of this Bar. He makes you feel like you are at home and always remembers you and what you like. The first time you go in you will be made to feel like you are the most important person there and its due to Eric's friendly greeting. He is a REAL asset to this Hotel and again the main reason I keep coming back each month.",4,5,1,1
"Overpriced Dump
just stayed there this last weekend and payed 130 a night, the rooms were worse than a super 8, but because we had reservations we stayed so we didnt have to pay for a place without actually staying. the pictures look nothing like the rooms at all, it wasn't filthy but the shower was broken and the beds were horrible, the center was sunkin and so my husband and I kept rolling into each other all night. tiny tiny tiny rooms too. when my father in-law said something to the front staff when we checked out their response was, ""well you are paying for the location"". just what i want to listen to in the middle of the night cop sirens and ambulances all night. plus they do not have a laundry facility like the page says.... HORRIBLE PLACE!!!!",1,1,0,0
"Disappointing
We stayed at this hotel for a long weekend visiting NYC for the first time. We used points for the stay, so no cash was ""lost"" but overall we were disappointed. Upon checking in you are bombarded by a beyond annoying sales woman trying to get you to visit some Hilton property for a 90 minute tour. We repeatedly told the girl no, we did not have time, and walked away but she basically stalked us until we were finally able to escape. Terribly annoying. After entering our room we first checked for bed bugs. Why you may ask? We do it everywhere and well the presence of the hallways made us want to check. No bugs, phew. The sheets and towels appeared to be clean, but the blanket on top, was not. Let's just say we did not use it and pushed it to the floor. After dealing with the annoyance downstairs we were not interested in wasting more time complaining. We did, however, complain about the down feather pillows and requested they bring us allergen free ones, which came, eventually. Upon showering the next morning I was disappointed to find out there was no exhaust fan. Every hotel I have ever stayed in has had an exhaust fan. The room simply gets way too hot too fast without one, also, it caused everything to be wet, and in this case mold growth. Yes, the ceiling in the bathroom was growing mold, in every corner. Gross. We dealt with it though considering the fact that probably all rooms had this. This hotel was NOT quiet either. We had a group on teenagers in the rooms on both sides of us, apparently without adult supervision. We called security about the noise (it went from 4pm to 4am and then started up again at 7am the whole weekend). Security did nothing about it. A little discouraging the hotel was letting a bunch of teenagers stay without adult supervision. The breakfast was decent, but make sure you go before 8am or forget it. Fiance's complaint was the lack of meat (bacon, etc.), there was none, at all. They did have the usual cereal, juice, coffee, bagels. This may seem to be a bunch of complaing but if we had known about the; mold, noise, unattended teenage groups, failing breakfast, less than clean room, and annoying sales people, we would not have stayed. Only a few upsides: locking safe in the closest, ability to leave your bags with the bellman after you check out if your flight is not until later (since they are not too nice about late checkout), and the distance to Times Square. Everything was extremely walkable without being in the center of the craziness that is Times Square.",2,2,0,0
"Could have been better
Everything was okay except for the mildew smell in the room. Get rid of that and it would be nice place.",2,3,1,1
"Great location, but room freezing cold!!!
My hubby and I were in NYC for one of our frequent long weekend trips to the big city. This hotel was a lovely, older style boutique hotel in a great location. Everything was well appointed and clean. That said, it was a cold, January weekend in NYC and our room and bathroom were freezing cold! The hotel had an old radiator, steam heating system, but the windows definitely need to be replaced as freezing cold air was literally blowing in from the windows in our room and bathroom, completely negating any heat offered by the room's radiator. After complaining the first night, the hotel staff sent up a space heater, which, unfortunately did little to combat the cold air drafting in through the windows. It was obvious that other guests were experiencing the same problem, based on conversations at the front desk, and the evidence of several space heaters left by maid service at the elevator areas after servicing checkout rooms. After a second complaint, the front desk sent a mainteance man up to our room. He shared that he was busy with many calls for cold rooms. He actually lowered our bedroom window and draped a blanket over it and shoved it closed and then stuffed extra towels along the base of the window. Unfortunately this did little to stop the draft whistling in from the sides of the bedroom window. We then confiscated another space heater from the hallway, and when 2 space heaters wouldn't warm our room sufficiently, we finally marched down to the lobby and registered a ""face-to-face"" complaint. The staff offered to move us to another, warmer room, and after trying several new rooms with them, we finally settled on a somewhat ""warmer"" room and moved all of our belongings (and one of our space heaters) to the new room. What a pain, although all the activity did help to warm us up!
After spending the day out and about in NYC in the freezing cold temperatures, we returned to our new, warmer room to find the radiator completely cold and the room quite chilly! Fortunately, we still had the space heater, which we literally had to run constantly to remain confortable, even throughout our sleeping hours, which I wasn't real happy about. Our room radiator did actually spring to life and give off sufficient heat one time, when it awakend us with it's clangs and clunks at 6:08 a.m. Unfortunately that was the first and last time the thing gave off any heat during the remainder of our stay. Topping off all of this was the fact that I blew a circuit in our room when I turned on the hair dryer the next morning, and plunged our room into total darkness, because the space heater and hair dryer apparently caused an overload. After fumbling in the dark, I was able to locate the phone and call the front desk. They hustled a serviceman up and he reset the breaker and I was able to continue drying my hair, without the space heater running. While we were checking out, we voiced our dissatisfaction with the heating system, and were offered a meal voucher, which we turned down as we were heading out of town. During our checkout, another couple were voicing the same complaint to the other desk clerk. 
My advice regarding this hotel would be to book it only in mild weather months and to be sure to ask for a room with a working radiator!!",3,3,0,0
"rude and disrespectful enployies
stayed there and called the front desk to let them know that the guest next to our room were loud and drinking and the next day we were ask to leave and when we said no cause we payed for a two weeks not only did the not refund our money they called the police on us and said we were out of control,so we left with out our refund and very unhappy with the hotel.We recommend anybody who is thinking about staying in one of this studios DON'T the are rude and heartless unless you bend over and kiss there you know what they will be nice to you maybe.",1,1,0,0
"One of the worst hotels I stayed in
First let me start by saying that the staff is really nice. That is the only good thing about this hotel. I requested two double beds when I booked, turns out they did not have the rooms with two beds. They offered a cot for my son which was very small and uncomfortable. The room was freezing. Heat did not work at all and the windows were drafty. When I complained, they very politely told me to wear something warm to bed and there is nothing they can do about it. Restaraunt was overpriced and very slow service. The bathroom was gross and there was very little hot water. Overall, a very negative expeirence.",2,1,-1,1
"Average stay
Booked a View Room with King Bed expecting a view of the city and the bay (as per the wording on the website) however only got a view of the city. In hotel's defence management was very understanding at my disappointment.
Overall the room was clean and comfortable and had recently been renovated but still showing its age. As a tourist would not recommend the location of this hotel as its close to the 'Tenderlion' area which is very unsavoury.",3,3,0,0
"Rooms desperately need a facelift, they're falling apart
If this hotel were to undergo a renovation, it really could be something special: a historic building, a great location, and - as long as you are not visiting Boston during graduation week - a reasonable price (sadly, I paid $250/night for the smallest room on earth, so they must have done some price gouging during graduation week).
The room was really depressing, with peeling paint and an air of sadness, having seen much better days. And did I mention it was $250 per night?
Plus, I'd booked for 3 nights, but the receptionist said she only had a record of 2, and, because of graduation week, they couldn't offer me a 3rd. So, I spent 3 hours online and phoning around trying to find somewhere, anywhere, to stay for the 3rd night. The only place I found was in Saugus (Red Roof Inn, $125/night, and a wonderful, huge, clean, stylish room.....the motorway location wasn't great, but hey!). So, disappointing that they didn't honor the booking.
Breakfast is good: waffles, bagels, juice, and coffee.",2,3,1,1
"Hotel at Fenway Park!
We came into Boston for 2 nights and 2 Sox games and this hotel was perfect. A 2 minute walk and you are on Yawkey way! Yes the hotel is in an old Boston building but it is well kept and the staff could not have been nicer...It is $28 a day to park but it still beats trying to find somewhere else to park for days at a time. The Kenmore T station is also only a couple minute walk from the hotel. Our room was fine, yes it's dated for sure but the room was clean and we were on the 5th floor with a view of Fenway park from both windows. They offer a continental breakfast which for free was good, the dining area is tiny though so go early or expect to bring your food back up to your room which is also ok. I will not stay anywhere else in Boston if I am going to Red Sox games, it was Perfect...",5,3,-2,2
"Big rooms, good service, louzy breakfast
Stayed one night here in Jan. 
-Location good if having a car
-No problems with the noise of the airport as someone complained
-Breakfast was louzy and breakfast room were extremely tiny
-Service good
-Big nice room",3,4,1,1
"Poor integrity of manager.
I have been staying at this place on an off for about two years when i was stationed at Ft Sam Houston. I stayed there on Jan 5th 2011 years later because i was familiar with the place. Bad move, I forgot my watch there and called from the airport and they confirmed they had found it. The manager asked me for my address and told me that they would ship it to my address but i would have to pay the shipping on arrival. It has been 10 months and no watch. When i call the manager alters his voice and says ""the manager is not in today"". However, i know his voice and am surprised at the low level he would go to keep my watch. Even if you stayed there for two months as i did and put money in their pocket these people have no sense of customer service and professionalism. There are much better hotels with comparable prices in the area; Motel 6. Their price is usually five dollars more but it is worth it; they are professional and have redone their rooms which are usually clean and don't smell like like the cab of an 18 wheeler. No offense to truckers. I would never stay there again even if it is very convenient for me.",1,1,0,0
"A horrible hotel
The Omni should be embarrassed at this hotel. The only redeeming quality is the friendly staff. It is very dated, the bed is terrible, the bathrooms are dated and give you a b rated movie feeling, the restaurant is a dirty buffet and the cook actually cleaned the omelet pan with a wet rag that was laying on the counter. That was the ender for us when we had them cancel our reservation and we went to another hotel. It is in a bad location, not safety wise, but it is not close to anything in the city. Anyone who gives this a positive review has not traveled enough to review a hotel or they are confusing it with the property downtown that is very nice. This hotel was terrible in every way. The ONLY way I would recommend staying here is if you have to stay here due to price then it is not in a dangerous part of town.",1,1,0,0
"We were disappointed in our stay.
We waited until 6:30 to get one of our rooms. The staff seemed overwhelmed. The waterpark was dirty and there were several aggressive guests at the waterpark. The rooms are not very clean. Maybe it was the time of year that we went. You might have more luck in the off season.",2,2,0,0
"Good value for a girlie stay. Brilliant!
We returned to Uk on Thursday 4th October. We spent 4 nights at The Holiday Inn Express and had a fantastic time. A few helpful pointers for future travellers:- there is a hair drier in the bathroom, a coffee maker in the room, unlimited tea/coffee/water in the lobby and a very adequate breakfast each morning. The staff were very helpful and allowed us to leave our cases in our room until a quieter time because we were unable to put them in storage as one of the lifts was out of action. The lift was still not working when we left at 1600 hours.Luckily we were only on the 14th floor at breakfast time! Frank the manager was very apologetic but that didn't help my arthritic knees on the stairs. We would stay here again and cross our fingers over the lift or ask for a lower floor.",4,2,-2,2
"Not a 3 star property.
This hotel is tired. The AC/heat does not work well in the rooms. Bathrooms are tired and in need of updating. Maid service is terrible. They don't clean the rooms well and the rooms I have stayed in are somewhat dirty. At best this is a 2 1/2 star property as I have stayed there several times. The location is good, meeting areas are good, but the restaurant is dreadful. Worth about $40-50 a night. I stay there for the location only. Get an inside room or you will hear trains going by every night.",2,2,0,0
"Times Square Location, Sparse Decor
This hotel gets 3 stars because of its prime location a block from Times Square. It’s located above the theater where The Book of Mormon is appearing and was within walking distance of everything we wanted to see and do. It’s not fancy, furnishings are almost non-existent. There are no closets, only a rack and shelf-type night stand and table. The first night we were located on the noisy street side around the 5th floor in a room SO small that we bumped in to one another. There was no place to put our suitcases, much less hang anything up. The next day we were moved to the 15th floor to a King room 4 times the size of our previous room for the same amount of money. Still no closet, but we had a partial view of the Hudson River in the distance and two large windows. The bed was comfortable, but the bathrooms are small and could use updating. We did have a problem with water leaking from the room above us as we were dressing in our formal attire to attend a wedding. I just used an umbrella and informed the front desk. They were very nice and offered to move us yet again, but we chose instead to take a discount on the room. There is a mini-bar in the room which you can empty and use as a refrigerator if you ask permission first. The mini bar is on a sensor system meaning that each item that is removed is automatically added to your bill. Definitely ask them to empty it for you. They do not have coffee makers in the room, but there is a lively bar on the premises and a nice restaurant on the sidewalk level. 
A couple of tips from our experience: 1. Book a KING room only and ask for their highest floor. If you prefer quiet, as we do, ask for back or side of hotel location. 2. Look for discounts through Travelzoo or Groupon. 3. Buy your theater tickets at the ½ ticket booth a block away on Times Square and book your transportation directly as concierge services include a hefty surcharge.",3,3,0,0
"Enjoyable Stay
My wife and I stayed at this hotel for 6 days during September 2012. After reading the reviews, one or two people criticised the reception staff and the size of the breakfast room, however during our stay, the reception staff were courteous and helpful and the breakfast room which people had said resulted in queues, was fine.Our room, a junior suite was large and reasonably comfortable with a sofa, TV, fridge, micro-wave and necessary utensils. The only downside was the bed which was a little creaky. The hotel is situated in the upper west side and while it is in a quiet area, shops, and restaurants were close, the subway was 3 blocks along Broadway in either direction and Central Park was about 15 to 20 minutes walk away. A most enjoyable stay; we would not hesitate to recommend this hotel and will stay there again when we return to New York.",4,4,0,0
"Good location, good value, nice shops in area, easy drive to downtown.
We enjoyed our room. Bathroom a bit small, but clean and efficient. One suggestion - there was shampoo and lotion but no conditioner. Almost used lotion by mistake - would be nice to have conditioner as well as the shampoo.",4,4,0,0
"A great experience once again!
I've been traveling to San Francisco for business and vacations for the past 35 years. The Mandarin Oriental is by far my most favorite hotel. It never disappoints. We stayed three nights in a Golden Gate Bridge Mandarin Room. These rooms are magnificent with a commanding view from Twin Peaks, the Golden Gate Bridge, Saulsalito, Alcatraz and out to Richmond. You are floating in the clouds in these rooms. The bathtub with its large picture window overlooking bay and city, combined with champagne and hors d'oeuvres, is quite the romantic escape and turn on. The room was recently remodeled with a large flat screen tv and a bedside sound system to accomodate my iPod for wonderful background music.
We did not try their new restaurant, although it was always busy and and looked lovely. Finally, this hotel has the best staff in the city, bar none. Their concierge service is impeccable and efficient. I'm convinced that there is not an event, restaurant, play or concert that they could not get you into. This is just THE best hotel in San Francisco.",5,5,0,0
"Location YES! Luxury and Tranquility NO NO NO...
The Grand Hyatt is about as central as one could expect for Manhattan. Its proximity to countless business locations, attractions - and yes trains (its attached to Grand Central) is unmatched. HOWEVER, the rooms are tired, the lobby chaotic, and the dining choices sub-par. If you are going to spend over $300 per night on a room there are plenty of alternative choices that will make your stay in New York much more enjoyable. Here are a few - The Muse 46th and 6th; Sheraton New York Hotel and Towers (NOT the Sheraton Manhattan); The Michelangelo; or even the newly renovated Marriott East. I understand the Hyatt is entering a renovation phase - be sure to ask when making a reservation. Nothing like 6am hammering and drilling to motivate you for a morning coffee!",2,2,0,0
"Best Choice Property Ever!
By far, this is the best Choice property I have ever stayed at. The hotel is fairly new and in excellent condition. My room had a king-sized bed, flat-screen TV, a love seat (sofabed), comfy chair, and desk/table for easy computer use. Rooms and public areas are clean. Staff is friendly and helpful. Everything is ideal at this hotel and I plan to stay here again.",5,5,0,0
"Wonderful Stay at this Hotel
My husband and I stayed for 5 days in June. We had the best time in Boston and absolutely loved this hotel. The staff was very friendly. I mentioned at check in that we were celebrating our 25th anniversary and by that afternoon the hotel sent to our room a complimentary bottle of champagne and chocolate dipped strawberries! Now, that is great customer service! The room was clean and spacious. When making a reservation, you may want to ask for an updated room, as I understand they are in the process of updating all of their rooms. There is a Dollar Rental car booth in the lobby which made it very convenient. I had called Dollar ahead of time asking for rates and I'm glad we didn't reserve prior to our stay. The gentleman at the hotel booth gave us a substantial discount (25%) from what we were quoted over the phone. We walked everywhere as the hotel is convenient to everything. We did use the pedicabs several times as we found them convenient. Although we didn't get to go on a Duck Tour, they depart directly across from the hotel and you can purchase tickets at the concierge so you dont have to stand in line at the Duck Tours kiosk. There is nothing bad I could say about this hotel. We will definitely stay here on our next trip to Boston.",5,5,0,0
"Very tired
Hotel has a good location in Memphis and is handy for Beale Street. However, the whole place is in dire need of a revamp. Very old and tired decor. Breakfast was pretty grim but charmingly served. In fact all the staff were good and helpful but the building is depressing.",1,3,2,2
"THEY DON'T HONOR ROOM TYPE
I booked a two bed room for my husband, sister-inlaw and mother-inlaw to stay in while visiting relatives. Upon arrival they informed my husband that the double double was not available so he ended up with a one bed room. I find it annoying that they can changes rooms on you yet can charge you for a late cancellation when they even really don't even have the room you reserved. Hubby ended up sleeping on the foldout couch.",1,1,0,0
"Great value for the money
I stayed here while I was attending a volleyball tournament at the convention center, and expected to pay much more as most of the hotels in the area were either sold out or were too expensive to consider. I was delighted to find this affordable yet clean motel still available at a reasonable rate! I did not observe any criminal element or prostitution going on at the motel as others have written about, and I had a nice, quiet, comfortable room and felt completely safe. The lighting was good, the bed comfortable, and hotel staff very friendly and knowledgeable.
It is withing walking distance to the HP Pavillion, and just a short 5-10 minute drive to the convention center. I will be back, and already have my room reserved here for the California kick-off volleyball tournament next January!",4,4,0,0
"Not A Great Hotel
We've stayed at Loews Hotels on several occasions and this Loews doesn't match up. I understand they just took over the property several months ago, but based on the room, it shouldn't be given 4 stars. The bathroom does not have an exhaust, the bathroom door was broken and we were not given enough towels and cups for 4 people in the room (left with 3 towels and 2 cups). Maintenance came up, put a tissue on the vent fan and stated the exhaust was working and all the rooms were like this. I complained to the Manager and nothing was done. We lived with wiping down the bathroom mirror after each shower and propping the door open with a sneaker. I was quite surprised the manager didn't do anything; offer another room, a credit, a breakfast, something. I did request additional towels and coffee be placed in the room daily to make our stay comfortable. I told her that 2 cups and 3 towels were not acceptable for 4 people reserved in the room. They should renovate this hotel if they want to continue to use the name Loews. I won't be recommending this Loews location!!",2,1,-1,1
"Unfortunate experience
Our travel agent booked this hotel as part of a pre-cruise package. She understood that the hotel offered a shuttle to the cruise line. It did not. We were charged $225 for 2 people, one night. The room was clean, but nothing special. No hair dryer in the room, and only enough shampoo etc for one person. No dinner dining on site, so had to walk to a local restaurant. A breakfast was offered for an additional fee; it was not included in the price of the room. No free wi-fi, and the small refrigerator in our room had a loose fitting door. Hotel staff did not appear eager to assist with anything. In short, I'd pass this one up.",2,2,0,0
"Windsor Suites
Very nice building with large, comfortable (and clean) rooms. Good location within walking distance of many local attractions. Best to count on taking bus to some of the further destinations. Rooftop pool is enticing, but water was frigid (late June) and local regulations restrict bathers from having alcoholic beverages up there (I'm also a smoker and smoking was prohibited at the pool).",3,4,1,1
"Good location but hotel needs improvement
Agree with the other reviews that the hotel location is great but...the rooms are pretty awful. I work in the hotel/luxury industry and so I have stayed in many similarly priced and rated hotels - this was a huge disappointment. 
First of all, I had a view of other rooms from my window and there was barely any natural light in the room as a result. The room was also small, run down and I heard the ""ding"" of the elevator all night and day long. There was a fridge in an alcove with a curtain in front of it that was the only ""closet"" in the room. The gym is not really a gym but a hotel room that they put a few machines in (one of the two treadmills is actually broken right now). I tried to call the front desk after check in and actually had the phone ringing on speaker phone for about 20+ minutes before someone answered. For close to $500 per night this is not worth the price!",2,2,0,0
"Did not get what I paid for ):
I stayed at the MileNorth hotel in Chicago last night in room 2207. I made a reservation via Snique Away and paid for 1 CityView Loft Suite. Upon check-in I was informed we would receive an Upgrade. I found this surprising since I thought I purchased the top suite available. We arrived to a room with only a Queen sized bed and what seemed to be a Signature Studio, as described on teh hotel website.. It was not like the pictures I saw on Trip Advisor. I called the front desk and was told that the King size bed room I had orginally reserved was on a lower floor and facing an alley. So we decided to stay in room 2207. I cannot help to think I did not get what I paid for. Our view was of an office building. The room was not 650-725 square ft but 350-400sq ft as described for a Signature Studio. I paid for a CityView Loft Suite. There was a small ensuite dressing vanity area, which is desrcibed on the hotel website as part of the Signature Studio. We did not have a separate living space which features a Queen size pull-out sleeper sofa and large Chicago Windows. .There was only 1 Ergonomic chair while the description lists chairs, plural. There was no Execuitive Workstation.",3,2,-1,1
"Nice hotel for the location!
We really enjoyed this hotel. The staff was very helpful and the hotel has been updated so its nice to walk into. The rooms are spacious and they have all the amenities that you would expect. The room was clean and had a fridge and coffee etc and it was surprisingly quiet. Great location too and the breakfast bar offered a lot of different options. The parking was wierd at first...had to circle the block of one way streets...but once we figured it out it was easy and close to the hotel. I would stay here again. I was on the 3rd floor near the elevator and still didnt hear a sound for 2 nights. there is no food nearby if you check in late...we did the pizza delivery and the only complaint I had was I had to give them my room number...made me freaky at midnight to have the guy come to my room...would have rather had the front desk call me down.",4,4,0,0
"The Worst Hotel Ever
Room was not clean, base boards missing, Three pillows flat and hard. staff not friendly or helpful (really seemed not to care if we were there or not. Even at the $50.00 price tag....... it was way over priced. I would not stay there again even if it were free.",1,1,0,0
"Spacious, noisy and ????????????????
The hotel is nicely situated along the Charles river and close to Harvard square. Service at the desk was good. We made a booking for two rooms and for two days. Parking area is a bit small but a good driver can handle it. Up to the rooms.
LIke said: spacious with a ""en suite"" to do some work if you have to. Beds are comfortable. Staying on the 9th floor we had a great view on the river and the city. So far so good. 
But sleeping appeared to be a problem. The street noise and aircosound is quite intens and woke me up several times during the night despite the fact we were quite tired from a long trip and jet lag.
Then the morning. Banging on the door but not directly clear what was going on. So we thought well somebody is having some fun to awake people. Then a second louder banging 5 - 10 minutes later. It appears we had to leave the hotel due to a fire. Long story short: probably a short cut in the electrical system resulting in a fire in the generator. No electricity and therefore no alarm sound!!!!
The banging is a poor substitute. Althought the staff tried to accommodate everybody and to handle the situation we still had the impression the procedures weren't all there, weren't followed or this staff wasn't trained well enough for it? 
Anyway it took us the morning to get relocated in another hotel.
So we don't know anything about breakfast and other stuff",3,2,-1,1
"Not that great.
Stayed here recently in New York. No lunch options - I checked in and one staff member says to go to the restaurant - I go, then they say they're closed... he advises me to order 24 hour room service... mind you this is for lunch... So I go back to my room... at 1:30 p.m., they then advise me that there is no room service until 5 p.m.
Its close to the UN, but the rooms are dated. The shower was weak. The bed wasn't very comfortable. The TV didn't work. Kept trying to adjust the temperature and it wouldn't work.
Don't bother. Plenty of other decent hotels for the money.",2,3,1,1
"Very disappointing
This hotel has a horrible layout. To get to your room from the street level, you have to take an elevator to the second floor, exit the elevator and walk down a long hallway to another set of elevators that will take you to your room.Very convoluted and inconvenient. The registration desk is on the second floor. The lobby is uninviting and unappealing.
Online, this hotel says it provides free Internet access. It does not. I book a room based on the fact that it has free Wi-Fi. Any hotel that doesn't provide this in today's world is unacceptable to me. 
There is no self-parking. The valet parking fee is $54 per night. Totally unreasonable in my opinion.
The room is not comfortable. Two pillows per bed. Only one extra chair--and it is very uncomfortable. 
Housekeeping was horrible. The first day of our stay our room wasn't cleaned until after 4:00. The soap and shampoo was not replenished. The second day the room wasn't cleaned at all.",1,2,1,1
"Eco-friendly?? Food??
I did not care for this Hampton. The food was terrible. The coffee was putrid; I went to Starbucks to drink my coffee which in essence added $5 to my fare. In addition, I asked for a bottle opener at the desk; they did not have one. So, I went shopping for one which added another $4 to my fare!
The hotel advertises that it is into recycling and reusing. Until you get to the breakfast...Meals are served on styrofoam which is a known carcinogen and pollutes the landfills. It does not decompose! 
The meal options were mostly white breads and pastries, rubbery eggs and high fat sausage and other options. The only whole grain options were raisin bran and gloppy oatmeal. YUK. I was afraid to eat the melon offered since who knows what preservatives were in them.",2,1,-1,1
"Milner Hotel - ooo boy!
O.K. - first the positives: 1) fantastic location - across the street from the Detroit Opera House, 2 blocks to Comerica Park, 3 blocks to Ford Field, a short walk to the Fox Theater and to Greek Town. 2) Nice lobby, particularly the stained glass window and the original tiled floors. The opposites of positive: well, first let me say we stayed here because many other hotels were booked for the date we needed. Moving along....uh, the hotel needs some work. Our room was at the end of the hall so it was large with a love seat, T.V., dresser & um...what some might consider a bed. We could see it was not in good shape but once we were in it, we could not stop laughing. Fortunately, we sleep next to each other anyway, but even if we didn't, we would not have had a choice. There was a crevice in the bed big enough to fall into & never get back out of; there was a lump which may have been the prior guest. I didn't want to pull back the somewhat thread-bare sheet to look. Laying on one's side wasn't possible as one simply sunk further into what was once a mattress. One pillow was about one inch thick; the other more luxurious at about two inches. The bathroom was small, which is not a big deal, but it was very dirty. It's been a while since the baseboards have seen a broom, a dustrag, or a mop. I politely declined to shower in the somewhat stained bathtub; my husband opted to shower but the water sort of came out in one big stream. He tried to fix it which caused it to spray more outside the shower than in it (didn't help the baseboards any). Some windows opened, others didn't. Some blinds worked, some didn't. Some curtains were hanging up, some weren't. We did not eat breakfast there, but the breakfast room was clean with standard continental fare. The staff were pleasant. The midnight-shift security guard was a big, brawny fellow. The morning security guard - not so much; phhft, a sloth could outrun him. As other reviewers mentioned, the hallways are hot. The A/C in our room was o.k. but keep in mind the air outside at the time was in the 70's. If it had been any warmer, the A/C would not have been able to keep up. The towels & washcloths were clean but very rough; no need to bring a loofah. So....if you need a place to stay & don't mind not sleeping well & not bathing in the morning, sure - stay here. It is convenient. Would I stay here again? Boy, the jury's out on that one! By the way, when we were leaving, a hotel employee was outside washing windows; I managed to not suggest he go up & clean the bathrooms. And speak of bathrooms, there are some off the lobby but they are locked. One more thing - the elevators are teeny-tiny and the one closest to the lobby is actually triangular. Kind of cute actually. If there are more than 3 of you & you have more than a 'carry-on', you'll need multiple trips or you'll need to take the stairs.",2,2,0,0
"My Special Experience
The hotel staff was most impressive with their congenial welcome and their special attention to detail. My personal and grateful thanks to Andrea Drabos at the fron desk for her friendly and courteous reception. I made ""Platinum"" with the two nights spent here and they will be the most memorable for me.",5,5,0,0
"Great Hotel
Loved my stay at the Roosevelt hotel. The staff was so helpful and the room was great. The location was perfect for my needs. They have a beautiful lobby with a fireplace and computer, available for anyone. Also, they offer free coffee (but I think that is only in the morning).",5,5,0,0
"Amazing views, very clean.
A little pricey if you book last minute, but I was on the 30th floor overlooking the WTC site and it was an amazing view. Great location, HUGE room! Very comfortable bed, large bathroom, like I said, HUGE room! I was there for work and had a great work area, couch, 2 tv's, nice bed. I know Hotel Room Service is expensive, be warned. That's the main drawback. My average breakfast totaled out at over $50. Other than that, its a great hotel!",4,5,1,1
"The services at this hotel was sudstandard. we had a very bad experience.
I will not stay a Traveler Lodge again. Because me and my partners was totally unhappy.
This was a very bad experience. I have never had an experience like this.",2,1,-1,1
"If only there was a pool...
If there were a pool and fitness centre, this hotel would be excellent. The people were all extremely hospitable. The rooms were clean, in great condition and well appointed. The fridge was the coldest ever. The Weather hit 48 C with the humidity and the room stayed nice and cool. Shower had great pressure, plenty of pillows. Restauraunt was good, reasonably priced but nothing amazing. Also had the fastest, most efficient elevators I have ever seen! 
We stayed the weekend of the Grand Prix of Baltimore. This hotel sits directly on the racetrack. Since we were there for the race it was absolutely perfectly located! The location is also a very short walk from Oriole Park and M&T Bank Stadium. 
$35 cab ride to the airport, about 15-20 mins. We could have easily walks a block the the local metro/rail which is something like $3 to the airport but were simply too lazy. For those interested, it is a block east. About 15 mins to the Harbourfront. 
The Wi-Fi was on a free promo while we were there and wasn't very quick. My iPad was not bad but my Samsung Galaxy SII struggled to the point at which I gave up.",4,5,1,1
"Aweful service. Don't go here.
I travel on business almost every week, so stay at many hotels. I booked a room here for two nights, $315 a night. I arrive at 7:15pm only to find out they had no more rooms. Their suggestion, they'd put me up in a conference room with a pull out sofa bed and charge me $99 a night. No other suggestion. I asked if they could book me in another hotel in the area and they said no. Everything else in DC was booked. I genenerally stay at the Hamilton Crown Plaza, but the travel agent fee for $615 a night. I called the Crown Plaza directly, ask to speak with the manager, explained my situation and they booked me for $279 a night. Now that's great service. Never again staying at a Hyatt.",1,1,0,0
"Bad Quality, Even Worse Customer Service
My husband and I decided to stay there after our wedding. Our room was at 83 degrees when we got there, so we set it to 70. We weren't impressed by the hard beds or the poor quality of the room, but decided to try out the jacuzzi while we wait for the room to cool down. There was barely enough room for the both of us, and we're both physically active and fit, and once we got in, we noticed the tub hadn't been cleaned very well, so we immediately got out. At this point, we've been in the room 25-30 minutes, and the temperature hadn't gone down at all. It was sitting at 83 degrees. So we decided we'd be more comfortable at our own place. We checked out, and the guy said we'd have to wait for his manager to refund us. Not a big deal. It still wasn't refunded a week later, so we called, and were told that they wouldn't refund us because we used the tub, and that he checked the room and the temperature gage was fine. The manager wasn't there that weekend, so I don't know how he checked the room temperature. It was like he kept making excuses to not refund us for a crappy stay. We decided to suck up the $160 we spent on a 25 minute room stay, but will never return.",1,1,0,0
"Great location, rooms and views!
Stayed on the 21st floor with a view of downtown and the water. The rooms were great, no fridge though. The complimentary breakfast was the best I have had, great variety of food, worth every penny to stay here...even though we paid with points :) The pool hours are pretty short, we were able to walk pretty much everywhere we needed to. Definitely would recommend this hotel.",5,4,-1,1
"Not Satisfied
I booked (and paid extra) a high-floor King room with a ""deluxe"" city view. I received a 11th floor ""double"" room with a view of the roof and air conditioning units below. I made my complaint known to the front desk and was informed that it was a sell-out situation and I would not receive the room I reserved. No concessions in my favor were made.",3,2,-1,1
"Ask for the spa suite
We had a wonderful time in this boutique hotel. Staff were friendly and helpful.
The 5 PM happy hour in the lobby was a nice touch.
The suite had two rooms, spacious and tastefully furnished. Modern and stylish.
The bathroom had a jacuzzi. 
The pool is located in the second floor. 
The hotel is close to many stores and restaurants. 
It truly feels upscale.
We all had a wonderful experience and would like to go back again.",4,5,1,1
"Hotel Crack-tel
I read through these reviews prior to making my reservations and staying here and figured it didn't sound too bad. In reality...It's horrible!! Room stunk like smoke, hair in the toilet (yes that kinda hair), less than desirable sheets, shower backed up to my ankles while showering and then some black stuff came out of the drain when I was done, loud people in the halls kept me up the entire night, the T.V. is from 1982, etc... The hotel is gross, nasty, and someplace I'd smoke some crack and take a hooker. Why it's so expensive I'll never understand. If you don't mind musky, dirty, hotel rooms then the pluses are: It's close to downtown, it has a free shuttle though it only goes until midnight, the staff is somewhat friendly, the parking lot is lit up like a Christmas tree at night, and they have security. I'd suggest going elsewhere.",1,1,0,0
"Great hotel with amazing service!
I was really impressed with how helpful the staff at this hotel was. I booked a suite for my business meetings in NY and everyone working in this hotel really showed me how much they cared about making my stay a memorable one. They completely went out of their way by making sure multiple times that me and my guests felt comfortable and that I had everything I needed to make my meetings successful. Jennie at reception was particularly helpful. THANK YOU!",4,5,1,1
"Obvious lack of management.
We stayed for 5 nights in August. Never experienced such lack of service from a Hyatt before this stay!! Without exception, it seemed like the people who worked there were just dropped into the business with no training and no interest in learning. First of all, the concierge had no idea of what was happening in Austin. When we arrived, we were looking for a good spot to get some food, drinks and hear some music. The concierge grabbed the piece of paper that is printed showing live music and then said we were out of luck at that time. She circled some of the restaurants on the sheet and said she didnt know if they were open or serving food at that time. When I am in a new City, I like to rely on this person the first few days, for some local tips. She advised the typical tourist traps for food and music. Very disappointing. We finally got some ideas from others we encountered while out and about. Austin has so much to offer, great local spots, but those were never mentioned. Enough said, do your own research. AVOID the places on a preprinted map. Next up, we rented bikes. At $10 per hour, per person. Wanted to go out and check out the area. Asked if there was a nice breakfast place we could ride to..uh, no. Ok, fine. Out we went. When we were half way downtown, I looked at my husbands bike, and the tire was so low, I was afraid we wouldnt make it back. So, back we went. The concierge's response: oh sorry, Ill get you another one"". We spent a good half hour returning the bike for a new one and never got one offer to reduce the price. At that price, I would assume the bikes would be well maintained. Pass on the bike rental, unless you do it off property. Next up, a stop at the lobby bar. Well, after waiting a long time, and watching the bartenders and servers huddled and talking, ignoring patrons, we had to yell over to get their attention. Had a beer, wanted another. Ooops, have to yell to break up the huddle again. A person who seemed to be a manager walked up (oh good, this will curtail our lack of attention, right?) No! That person proceeded to join the fun. The bar full of customers was ignored. We went there the next afternoon. It was worse than the day before. It was as if the customers were interupting their party. No to mention, when we ordered a beer, we were told that the manager forgot to order that one so it was not available. Hmm, the people next to us ordered a drink and were told they were out of that brand too. Really? Out of liquor at a bar? Is there no system in place for that at a Hyatt? Oh, so their answer was to try to ""comp"" the drinks. Isnt that a great way to reduce profits? I dont want free drinks, I want what I ordered off your menu? We usually spend a couple hundred dollars a day on food and beverage when we are in a hotel. At that point, we vowed not to spend one more dollar. You lost a good $800 in just that! Oh, and speaking of food. The first morning we went to the Southwest Bistro for breakfast. The place was empty. We walked in and asked the gal (in filthy dirty clothes) for a window spot. Sure, she said. Then proceeded to walk us to a middle table. There were 5 open tables by the window, all dirty. Instead of saying ""let me have someone clean one for you right away"", she said, well, Ill have to get one cleaned and sent us away. We went away, far, far away. Once again, a big loss of money due to lazy employees more focused on themselves than the customer. We didnt spend one more penny there. This was a hassle, to go out for drinks and such, but we are not people who reward that behavior. On vacation and waiting on ourselves? No thanks. Oh, how about the pool service? Well, the day we attempted to order a beer, we were told ""we only 2 kinds out here"". We were the only people there, you can't go into the bar and retrieve what we want? Skip it. Done.The pool was so dirty we didnt want to get in. I guess it seems picky to expect attention and service, but there are a lot more hotels nearby, who may actually want customers. The room was nice, the location was good. The maid service was good, prompt. Bed was comfortable. Front door people were friendly and helpful. Beyond that, spend your money at one of the other Austin hotels in the area, there are many.",2,2,0,0
"Very good hotel for families, close to attractions, everything you need
We didn't have any trouble here at all. The service staff was friendly upon arrival. The room (double non smoking) was spacious and the beds comfortable and clean. The bathroom was spacious and very clean. Plenty of towels and plenty of pillows. We were on the 2nd floor facing the Dept of Education and we NEVER heard a train once during our stay. We all slept wonderfully. The pool on the roof was very neat and the kids loved it. The thing with the pool however, is that the ""lifeguard"" just sat on her cell phone AND the pool is usually overran with rambunctious children...so if you were expecting a relaxing pool time, think again. The restaurants were good and there is a gift shop and fudge shop on site. There is a starbucks on the corner as well as a mcdonalds, quiznos, and a cvs next door. 
The location can't be beat, period. Just a few blocks from the Air and Space Museum. I stayed during the horrifying heat, so walking to the other museums was NOT a good idea, but in cooler weather, its totally doable. There is also a laundry facility on site that I never had an issue with. 
The tv reception was REALLY bad..but we weren't there to watch tv, so it didn't bother us. 
I would recommend this to families traveling to DC...no question.",4,4,0,0
"Good
Everything was perfect, except the lady that serves breakfast
she was on top of the food. Checking every single plate my family took.",4,4,0,0
"Rude staff unwilling to accomodate, Noisy roof bar, Moldy, chipped paint with a dirty bathroom.
I have stayed at the Empire a few times. I never had a complaint with the Empire until I recently booked and called to alert them that I was looking for an early check-in if possible. Check out is noon check in 3 pm. They responded they could not do this, without me and my cc being present, I let the man at front desk know I was travelling with a baby, a small dog and many bags. he responded he could hold my bags while I waited to check in at 3pm. I explained that travelling with a baby and a dog it's inadvisable to ""show up"" and see what happens, so I asked if they could give me a call and let me know if a room popped up. No demands just a friendly request.
The front desk man outright refused to take my phone number and then he let me know that it would be impossible for this to occur without me being present with my credit card(plus my baby, dog and seven bags) Now don't get me wrong I don't expect them to make a room currently occupied become available to me for early check in. However I do expect the hotel to treat me like a guest and do the best they can to make my stay comfortable. To tell me they will not even try is a huge failure of customer service. #absolutefail
When your systems for running a hotel interfere with customer service and there are no exceptions, you have pretty much given up on going above and beyond and have set the bar in a low fixed position.
So I checked in with all these things in mind and thankfully no further problems. Until I had a chance to settle in. Upon check in the front desk had thoughtfully upgraded us to a King Deluxe, our reservation was for a King but the room was about 10% larger compared to my previous stay at the Empire so that was great. Until we returned to the room after dinner to the sounds of a marching band on the roof. The Roof bar stays open quite late and if you value your sleep stay far away from the rooms close to the roof, for us we were to invested into the room to move(baby was sleeping) so we just dealt with what we were becoming used to at the Empire- less then you would expect at a 4 start hotel. In the morning with the sunlight shining in the rooms flaws were a bit more apparent. The baseboard molding around the entire room was filthy(see picture) the dust and dirt was the color of paint so I realized the dirt was actually chipped and flaking paint- Very scary when you have an infant because use lead paint at some point in the history of a building of that age is probable.
The bathroom was also dirty and the transitions between shower pan and wall tiles very messy(see pics). The caulking on the glass had black mold and soap scum and residue which made my wife time in the bathroom short and unpleasant.
I was going to add one star for the upgrade, however the thumping of the roof party, snooty valets, and dirty bathrooms locked the Empire into 2 stars.",2,1,-1,1
"2nd Visit - Still bad
This hotel is an enigma. The location is terrific. The hotel look & feel is fantastic. And there HAS been some improvement from the last time I visited. The security is MUCH better. HOWEVER, and this is a big however, the rooms are so so so bad. I even asked the clerk to please give me a room where everything works. So, just to name a few things that did not work, in one of the ""nicer"" rooms:
1 - One lamp did not work (but since there were only three to begin with, the room was always dark and gloomy)
2 - BOTH, the tub and the wash sink, faucets leaked constantly
3 - There was NO pressure in the shower
4 - The iron spit out some vile Brown stuff on my shirt (ruining a very expensive Ralph Lauren dress shirt)
5 - The staff switched from AC to heat, and I did not have any control of the heat/cool in my room.
Come on guys... Shouldn't there be a system of checks when the rooms are being serviced???",1,1,0,0
"Not bad, but VERY pricey ....
I was booked into the Hilton to participate in a conference. The accommodations are OK, but for $260 per night I feel that it is extremely cheap to charge $13 a night extra for in-room internet access and another additional fee to use the ""health club"" (AKA exercise room). You can get just as nice a room, with internet and exercise facilities PLUS a buffet breakfast included, for a little over half the price at a Holiday Inn or Best Western. Fortunately I will be reimbursed for the hotel bill. I would not stay here on my dime.",3,2,-1,1
"Comfortable beds, good food, friendly staff....
Although I am Starwood Platinum, I dont generally stay at W. Based on the location in Boston and having my wife along I gave it a try. The staff was great, the room upgrade much appreciated, the breakfast food and service excellent. 
Other reviewers note the mesh ""artwork""? ""separation"" ? between the bed and bath. This along with the uncomfortable, but very fashionable furniture lead me to agree that some parts of the W are form over function. The beds are the exception, they are great. Contrary to other reviews, the rooms were quiet and the elevators very fast. 
The concierge services are excellent. My wife enjoyed the Bliss Spa services.",4,5,1,1
"Convenient but undergoing renovation
Location wise , the hotel is very accessible for dining and shopping. If one doesn't mind the inconvenience of getting to two elevators to reach the hotel and the hotel is undergoing renovation.",3,3,0,0
"Excellent Stay.
The Kensington Park surprised me, on entering it is an odd looking old style place. I was prepared for the worst, but thankfully it is a decent hotel, in fact I really enjoyed the old fashioned feel about it. All the staff we dealt with were very helpful and friendly, going out of their way to help. Our room was a king room on the 10th floor facing the street, our view was of surrounding buildings. First impressions were of an old style room, but on entering and looking round I realized it was a lovely room that was very clean. The bed was extremely comfortable, with extra pillows and blankets in the room. The bathroom was adequate, with the shower over a bath we had everything we needed, though no safe in the room. I really liked that the window opened and the curtains kept the early morning light out. If I had to be critical it would be that there was no fridge or mini-bar, but they offer tea and coffee in the morning and sherry in the afternoon. Location is just perfect, we always felt safe. Close to Union Square a short walk to restaurants and shopping. As we had just come from the Bellagio, I really was prepared, to be dissappointed, while it was not a 5 star modern place, it had a real charm about it. We would stay here again.",5,5,0,0
"Totally Gross!
Walked into the room smelled like a dirty ash tray when I called down stairs I was told it was a non smoking room but when I walked into the bathroom there were 3 ash trays,big holes in the carpet between the 2 beds, I was awaken at sunrise because there were so many holes in the room darkener. The only good thing I can say about this hotel is when I closed the door behind me when I LEFT!",1,1,0,0
"Bad location
There's a reason why the rate is so good at only 9 minutes to downtown Houston, and it's because it''s right by the freeway, and in the back of a gas station, in a rather sketchy area. I was also woken up at 6am by beeping sound outside--sounded like a construction noise, like a big tractor backing up, etc. Rooms are also stuffy and not well ventilated. Windows have no blinds, so I had the curtain closed the whole time, which made the room so dark, even wiht every lamp in the room on, because there was no ceiling lamp. The front desk staff was great, however. Stay here if you just need a place to crash and don't want anything else.",2,2,0,0
"Service and decor not commensurate with high price
The room was spacious and the bed comfortable, but at this price point I would expect the decor to be more harmonious and well thought out. The place looks like it was decorated using a computer algorithm for combining black and red. 
The bathroom fittings and towels were no better than in a Holiday Inn. 
Like other reviewers, we found the front desk service to be perfunctory and unwelcoming. The staff uniforms are tacky -- no ties and undershirts peeking above the shirt collar. 
There was a promotional coupon for a bar in the basement, so we checked it out. It felt like a bar in Moscow for Russian gangsters and their popsies - low ceiling, 70's style decor and lighting, staff draped over the bar yawning. We beat a hasty retreat",3,2,-1,1
"Amazing Home away from Home!
I travel frequently and always stay at a Hilton Hotel. Since I am staying in Denver for over 90 days, I wanted a full kitchen. The room is amazing- granite countertops, full size refrigerator and everything is new and elegant. The bed is amazing with tons of down pillows and very comfortable. There is a free meal Mon-Thurs prepared by a chef and free breakfast every day. This is a huge breakfast with everything imaginable. Also, if you can't make it to dinner, they will deliver your meal and place it in your fridge! The staff is courteous and kind and the area and very safe with several options for dining. Downtown/Lodo is just a 15 minute drive too! I am extremely pleased with my stay and would recommend this hotel to everyone.",5,5,0,0
"Recent stay was less than stellar...
Reasonable rate and average location, just a few minutes north of downtown and Sky Harbor airport. Stayed in an accessible room (was not my preference) free WiFi, parking and complimentary breakfast. Rooms are small even for the accessible rooms, aside from a large bathroom, limited counter space in bathroom and rooms and hallways are not very bright as you would expect for hallways in a common area of a hotel, and limited number of light fixtures in the room. This hotel is located adjacent to a professional business park with lot of office spaces.",3,3,0,0
"Nigel & Cynth's stay at Cova, San Francisco....
This hotel suited our needs for our last night in the United States. Centrally located with real friendly & helpful staff. My friends & I will stay there again next year when we will return to San Francisco. It was close to bus route 19 which took us straight down to Showplace Square where we wanted to go. Easy walk down Geary St to Union Square where we caught the famous cable car over to Fishermans Wharf for lunch. Close to bus route 47 which gets you to Fishermans Wharf as well.",3,4,1,1
"Nice and clean - A relaxing stay.
This Courtyard Marriott was very nice. We stayed two nights. The check in was quick, the staff is exceptional and made our stay very nice. The rooms are nice and clean and the beds were very comfortable. The breakfast was good with a nice variety of items. I would definitely recommend to my family and friends. Walking distance to restaraunts.",5,4,-1,1
"Speechless.
Ok, I really have two parts to this review- one for the actual property and one for the staff. 
The hotel itself, is exactly what I expected for a $50 room. The lobby and hallways were both clean, and didn't stink. The room was also clean, linens were all soft, and the beds were comfortable. Our room had a microwave, fridge and coffee maker. We were on the third floor, and didn't get any noise from the highway, so we slept well. 
Now for the not so great parts, and the parts that would make me NOT stay here again. When we got there to check in, the man behind the counter, Robert, was counting the change in the register. No problem, he addressed us, and I told him to take his time. There was another employee on a phone call in the adjoining room, and the next thing I know, Robert was hollering at this woman telling her to ""go the he** home you're off the clock, get the he** outta here!!) Just acting rude!! Then, she turns around and sees us, apologizes for his behavior, and tells us that ""his name is Robert if you want to make a complaint"". Ok wow. So, he finally stops fussing at her, tries to get us checked in, and in the middle of him being on the computer and getting us checked in, they go at it again! Lots of yelling and cursing from him to her (Sheena). It was crazy. At one point, she made the comment that she ""couldn't believe he was talking to her like that in front of customers"" and he shouts back ""I'm a grown da** man, I can say what ever the [--] I want to in front of who ever I want to!"" It got really heated! Before check in was finished, yet another employee appears (didn't get her name) and was on the phone speaking to someone saying ""I don't know, Robert is just out of control"". Omgeez. He was completely out of line. But I don't think Sheena helped the situation either - after she apologized the first time, she should have just left it alone, but she kept coming back, and at one point brought me a piece of paper with his name on it ""in case I wanted to file a complaint"". It's like she was egging him on. Ridiculous.
To top off our evening, we were awakened at 5:30 in the morning to the sound of a woman and her ""friend"" screaming and banging on their room door in the hallway - to the point of blood curdling screams. I called the front desk, and the reply was ""I know exactly which room you're talking about, I'm on my way"". It may have been Robert who answered the phone, I don't know, but the hollering stopped about 15 minutes later. When we checked out the next morning, we walked over to I-Hop to have breakfast, and a woman's hair weave was in the parking lot.
I feel bad about giving a negative review, because the property itself was okay. The people who were staying there might be shady, but I never felt threatened or in danger. But I definitely wouldn't stay there again.",2,2,0,0
"Great hotel!
This hotel is in a great location, walking distance to a lot of attractions and it meant we could easily come back in the afternoon to drop off bags and have a rest. There is a starbucks and bagel bar just down the street where we ate breakfast as the hotel breakfast is rather expensive! The room was spacious, clean and comfortable and happily slept our family of five. Would definately stay again!",5,5,0,0
"Great hotel for wallstreet visit
The view of ground zero from the rooms is amazing, the hotel is right above ground zero.
It is not very close to times square, it takes around 25 minutes in subway or 15 minutes by Taxi.
it was very close to battery park, we walked to get to the ferry to Staten Island in order to see the statue of liberty.
The rooms were very clean and very comfortable, larger than what you usually get in NYC.
The staff was very friendly and helpful especiialy Shimrit shich was very nice and helpfull.
We would definetly consider going back to this hotel next time that we are in NYC.
The free WIFI worked great in our room.",5,5,0,0
"Great Hotel--but did not sleep
Positive:--
When I arrived at Yotel in the afternoon. I thought it looked like an upscale futuristic hotel, I checked in very easily at the kiosk, i was asked if I needed help, the staff was friendly and nice.. Took the elevator to 4 and then to my room, you tap your card key on the elevator which is a good security measure. The halls were very clean and quiet, I got to my room which looked so fabulous, i loved the decor, very modern.very Ikea. The view overlooking the hudson and the new high rises was spectacular. I did not think the room was small at all, perfect for 2 people. The bed adjusts up and down, very nice feature, there is a purple light that comes out behind the tv,,I found it super relaxing... The galley down the hall, has coffee machine with free espresso, cappucino, latte,,, ice, and a soda vending machine. loved this.
It was very quiet, i did not here anything at all -all night. except when someone opens a door my door shakes.. I was out at night and the 4th floor was empty, nobody at the lounge/restaurant/--hotel empty as well..I was surprised.but it was quiet and staff/security very nice and friendly/professional.. When i was checking out though, they seemed overwhelmed with people.
The hotel is located in area which is in a recent renovated and built up -upscale area of Hells Kitchen, Luxury high rise condos, rentals, co-ops, right by such as MIMA right by,,residential area.. its is away from the craziness of Times Square, yvery quiet et only just 2 blocks away.. you are also about 3 blocks away from Hudson River Park where The Circle Line/Intrepid is.. Perfect to take a cruise or just relax in the park and take in the view.......then just walk back to your hotel. Just across the street from the hotel is a 24 hour CVS which is a drugstore/sells food. Across the street is also the Food Emporium-supermarket.. 
If you walk down from the hotel 10th ave to Times Square on broadway or from broadway walking back to 10th ave to hotel,, i would use some precaution at nigh time, that small stretch of blocks is shady and some weird. people around.... The Covenant House is located right next to Yotel,, on 41st st--its a homeless shelter for teens and runaways.
Negative:
The Room- I always do a bed bug inspection when checking into a room. I used my flashlight to inspect and look around the bed and room. I did not find any bed bugs visible. I did notice the console next to the bed where you store your laptop in was so filthy and disgusting, it looked like it had not been cleaned in a year. If i didn't use my flashlight to look in, i would have not known. Room was clean but not spotless. If you are sharing the room with a friend/relative it can be awkward with using the bathroom. I feel the hotel should have installed a sliding door to divide this area instead of the curtain.......I was pretty comfy lounging in the bed watching tv -very relaxing but when i went to bed it was horrible. I went to bed and adjusted the bed all the way down.. I am easygoing and don't mind sleeping on a couch but this bed was very hard. What other people say is true, very uncomfortable. On top of that I started itching, I ignored it but it continued. I put the lights on, did not see bed bugs, but i did notice some black pepper like spots on the sheets.. I ignored it, went back to bed. itched again. I just could not sleep and just stayed up all night, sitting in a chair.. it was only a 1 night stay....I did put my bags in the shower for precaution if it was bedugs, i didnt have any bites but i did feel itchy.. Maybe its the linen/sheets they used that caused the itching or maybe the detregent chemicals they are washing it with...
Its really too bad about the bed, if this didn't happen i would give it 5 stars :(",3,4,1,1
"I'm a beleiver!
I decided to go to Chicago this past weekend for a little business and a little pleasure. EVERYTHING was booked! All along the Mag Mile....Omni, Allerton, etc. etc.....
I'd stayed on the Peninsula years ago but was too green to know a good hotel from a great hotel. But I left today...TOTALLY satisfied, and I am one PICKY SOB. :)
I walked in Saturday to the registration desk and was greeted by Cecilia. I told her I'm in town for the night, don't have a room booked anywhere, and I don't want to pay a LOT of money. Well, she fixed me up with a room, and what was simply the best rate available...no special deals even with my charm and good looks, ha, ha. So....$395, and away I went to a slightly upgraded room. 
It was GREAT. The lighting, the colors, the cleanliness, the unmistakable attention to detail in every inch of the room was like being wrapped in a luxurious warm blanket. It just felt to GOOD! Super comfortable bed, a bathroom fit for a king, nice view, wonderful electronics (A/V, lighting, music, etc.) Five star...all the way.
But here is what is different. I'm indeed used to nice hotels all over the world. But HERE, HERE, I found true customer service in EACH and EVERY employee! The Valet gentleman, the porters, Cecilia at registration, the MAID SERVICE was amazing!!! On this one point, let me elaborate. Each time I left my room (seemingly) I'd return to find my iPad cord wrapped up neatly, my toiletries, arranged label out, towels refreshed, slippers by the bed, plasma screen extended, ice in the bucket, bottle of water by the bed, etc, etc.... WONDERFUL! Our lovely maid from Sierra Leon in Western Africa was a gentle, proper, elegant woman who could NOT have done a better job. It's as though I had a dream about GREAT SERVICE, and thanks to my poor planning by not having a room reserved and serendipitously ending up at the Peninsula, it all came true. It was a pleasant surprise at EACH turn. 
They don't nickel and dime you either. Free WiFi, free coffee, shoe shines, tea, newspaper, and such. I know it's petty to mention that but so often at a hotel, you pay through the nose and then get hit for WiFi. I hate that. And I've NEVER had a free shoe shine. I didn't accept it, but it was all offered. Made me feel like royalty. 
I'm not a rich guy, and really shouldn't spend $395 plus parking and such on a night in a room, but let me say...it WAS worth it. It makes me want to work HARDER in life so I can afford such luxury again and again. 
Plus they're in my FAVORITE cities! Bangkok, Beijing, Paris, LA, NYC, Manila. 
Wonderful, wonderful, wonderful in every way. Expensive? A little . Worth it, yep!",5,5,0,0
"Unparalleled service
The moment we walked in the door we were cheerfully met by Elrick Mims who went above and beyond to make sure our stay was perfect for our anniversary. We had an issue with the phone in our room which turned out to be our fault - it only needed to be turned on. But still they sent the engineer, Bryan, who was gracious and very helpful when we asked his advice about the area and where we could go out to eat. Upon our return we found chocolate covered strawberries and champagne in our room. What a nice surprise. The hotel was the cleanest we have ever stayed in with the most comfortable beds. Breakfast the next morning was also wonderful. We are so happy with our stay and our service. Thank you Elrick and Bryan for helping to make our stay more than pleasant. We will definitely be going back soon.",5,5,0,0
"Not family friendly, poor customer service
Unfriendly welcome for my mother/daughter night stay. No AC, no free wifi. Maid knocked on our door 4X in less than an hour on our check-out day....felt rushed out. Would not honor free request things, such as extra blankets, etc. Noisy construction outside our window (on 4th floor/room 418, although we requested a high floor) and workers went up and down ladders during our stay/should have thanked them for not looking through our curtains, which could not be completely drawn. We are Hilton Silver members and this was a free night on points... ""You get what you pay for""!
Should have stayed at the Boston Harbor Hotel, where we stayed last time and service was
great, and location better.",1,2,1,1
"Horrible smell and rude guest services
Definitely the worst hotel experience we have ever had and we have stayed over 50 nights in different hotels over the last 2 years. My family and I were passing through Jacksonville and booked on Hotwire. So, we weren't expecting much. However we still left disappointed and angry.
As we entered our hotel room we were greeted by a smell that soon won't be forgotten. Not only did it stench from lack of cleanliness, it was as if a boatload of sailors had spent the day smoking cartons of cigarettes inside. Obviously we had been put in a smoking room and for a family of non-smokers traveling with a 6 year old that was an issue. That is when our real fun began.
Best Western guest services...we can't put you in another room, we can't refund your money, nothing we can do to help you.
Hotwire customer service...we talked to the hotel and they can't do anything, and we can't do anything.
Best Western guest services...we still can't do anything...if you want to talk to a manager you'll have to wait until Monday at 8:00 AM...no way to do anything until then.
We were very cordial and tried to be understanding, but both Best Western and Hotwire were useless and we have vowed not to use those businesses ever again. The Best Western staff was outright rude to my wife and other guests who were complaining in line ahead of us. 
if you are considering using this facility please think twice. We would have gladly paid double the price to stay somewhere else.",1,1,0,0
"Hotel under construction but, still no excuse for bugs in the Room
I stayed at this hotel in June for only one night, on a whirlwind business trip through the South. Checked-in after a late arriving flight and was grouchy to start. Hotel was hard to get to for someone not familiar with layout. Nice valet attendant took my rental and pointed me in the direction of check-in. The most talkative, friendly southern gentleman checked me in (I was just not in the mood for chit-chat!!!). 
Went to my room which was on a lower floor (maybe 2nd. or 3rd--it felt like ground level) only to find it was nasty. Sticky desk, stained upholstery on chairs and carpeting, and just a feeling of uncleanliness...went to the bathroom and there was a bug crawling on floor (I have photos). I called down and requested a room change. porter came and got my things and brought me to another room, which seemed a little nicer. However, when I pulled the bedding back, the sheets were stained with red (looked like bodily fluids to me). By now, I was too tired to fight back, I went and got all the towels and laid them on the bed, kept my clothes on,,. and that's how I slept that night. 
Next morning, I had breakfast on site which was complementary--I don't remember why, could have been my status with Hyatt--they certainly were not too friendly about me requesting a different room. At any rate, the breakfast was deep down South GOOD! The staff was outstanding. Then I walked around the hotel for awhile--much potential to be an extremely nice place, when the renovation is completed, I guess. In one wing, there is a pictoral tribute to the development of the city over the years...I always like things like that.
Upon checking out, they were late delivering my car, and then it had been damaged at that. Manager suggested I just return the car to Hertz, and they probably wouldn't even notice. I said absolutely not. they made me very late to my morning meetings. But, to their credit, someone did call me to check to see how things turned out.
This rates as a poor experience for me....I am hard pressed to recommend this hotel right now, although, I believe many of their issues are attributable to a poorly managed renovation.",2,2,0,0
"This place is crap!!
The location is great and that is about all. The hotel is tiny and the elevators are even smaller. The rooms are tiny almost feels like you are in a cubicle. The bathroom is very tiny and dirty and there is no fan or vent so steam from the shower fills up the whole room. No tub, doors are heavy and you hear them slam all day and night. Bar in lobby is tiny and overrated. Maid service does not vacuum or scrub toilets. Basically they just change your sheets and move your things around. Wake up calls are always 10-15 min late. The front desk man Patrick though is very kind and helpful and knows the best spots for a bite to eat or places to see. No iron in room either and you have to pay for expensive dry cleaning if you want clothes washed. Asked for a view of the city and instead got a view of a jack the ripper runned down alley. Stay far away from this place not worth the $$$$$!",1,1,0,0
"***FOOD POISONING.....ALLEDGEDLY***
My wife & I are seasoned travellers so this is not a claim that I make lightly. The reviews you see regarding the hotel and surrounding areas are true. The Magnolia is a very nice hotel, we stayed there for three nights are for the first two nights we had no complaints at all. Unfortunately on the third night we decided to eat in the hotel's restaurant and my wife ate a meal which made her violently ill, It is our opinion that the steak meal she eat was the cause, alledgedly. 
Most people have had food poisoning of some degree during their lives and, at the time, you will be able to tell what has caused it. My wife had only drank a fruit smoothie earlier in the day so we know that this meal was the culprit, alledgedly. As a result, my wife & I spent the night in the local medical center with the drunks and down-and-outs on a typical Saturday night in Houston. This was an horiffic experience and my wife was very ill for five hours and as a result had to be hydrated by iv drip. The ER doctor confirmed that her condition was caused by food poisoning and that once she was hydrated, she was ok to return to our hotel. She had to refrain from eating solid food for twenty four hours. 
Unfortunately, due to our tight schedule we had to leave early on Sunday morning and we were assured by the duty management that the outstanding medical bill, which came to $1400.00 plus prescriptions would be discussed with the general manager. My wife was ill for a further week with fever & stomach cramps and eventually the management of The Magnolia washed their hands of any blame and passed the incident on to their insurance company. To cut a long story short, the insurance company and hotel have both denied any responsibility for my wife's food poisoning and we are left with a hefty bill. So if you decide to stay at The Magnolia Hotel I would definitely think twice about eating their food....just my opinion, and hope to god that nothing bad becomes of you while you stay with them because they will swiftly wash their hands of it. I realise that the claims we make in this review cannot be proven and I'm not sure whether Tripadvisor are prepared to allow this review to be released on their website but we are genuine and honest travellers and we are not in the habit of scamming hotels or leaving negative feedback without good reason. I hope that somebody at upper management level at The Magnolia hotel sees this review and comes to their senses with regard to re-imbursement of our medical expenses but i won't hold my breath.",1,1,0,0
"Expected more from a Westin
Great location. Close to all. Restaurants, the T, mall etc. Comfortable bed, great view, service good. Accommodating. Asked for early check-in and high floor. My only problem with the hotel was that our room was dirty. Especially the bathroom. There was stains on the toilet seat. Hair in the tub and floor. For the amount of money I paid and the Westin name I expect a lot more. Also there is a $46 parking fee.",3,3,0,0
"STAY AWAY!!!!!!!
If you like hairy bed sheets, cockroaches, bed bugs, terrible service, an almost abandoned building, bad smell everywhere and all of the terrible things you can find at a hotel, then stay here, because that is what you´ll find in this hotel. I had no choice but to stay here. Plan ahead and STAY AWAY as far as possible from this place. Simply the worst hotel I have stayed in Houston so far.",1,1,0,0
"BRING BACK COMFORT INN!
We checked in 3/16 and left on 3/19. Our room, while it had a view, that was about the ONLY nice thing I can say. Our room wasn't even complete with the remodel. No big mirrors only that crappy one in the bathroom with that dumb kiss mark on it. No closet to hang ANYTHING up, our fridge DIDN'T work. We called maintance to have them come fix it, but didn't even show up. The air in the bedroom didn't work at all either. I too booked with comfort inn and got a e-mail 2 days before we arrived to let me know that the 2 bed suite I had booked for 2 couples wasn't available....GREAT ACME, you let a LONG TIME guest know 2 days before we arrived PLUS we drove from Minneapolis to Chicago. THE ONLY saving grace was the woman I did speak with about the hotel SCREW UP and I didn't get a deal on the room, but I did get 3 days of free parking. I will never stay here again......too bad cause it was the best location. I know I'll go to Embassy...kidding corner from this joke.",1,1,0,0
"great long-term parking w/ luxury room and helpful staff
going on a long trip (14 days)? sleep there, leave your car for the cost of the one night's room. free shuttle to and from airport. great perks: beer, wine, evening snack, breakfast, very comfortable rooms and beds, very clean, great staff who go out of their way to help with driving instructions, maps, misc. info, friendly chats during evening happy hour. easy airline check-in and print-outs in their free computer lab. they have exercise room and swimming pool. ASK FOR ALESHA -- SHE'S THE BEST FRONT COUNTER STAFF PERSON -- SHE'LL TAKE GOOD CARE OF YOU, AND MAKE SURE YOU HAVE EVERYTHING YOU NEED.",5,5,0,0
"Nothing spectacular
Firstly this trip was booked in Jan 2012 but on arriving at Waldorf Thurs 22nd Nov we waited for at least 20 mins at front reception desk while a staff member tried to locate rooms. There were 7 people in our party but our rooms were 8 floors apart. The rooms wern't spacious at all
and we had to ask several times before we were given the correct amount of towels and robes. However the icing on the cake came when after checking out of the hotel they proceeded to charge mine and another member of the party's credit cards for payment of the rooms that had already been paid. Waldorf indeed!! more like Faulty Towers !!",3,1,-2,2
"Beautiful Grounds-Great Location-Good Restaurant
Located in Mission Valley area on hotel circle. Hotel circle is the frontage roads on both sides of Interstate 8 which runs from the coast on the west out eastward to the mountains and deserts. All the hotels here are a few miles inland from the ocean so there are no scenic views of classic San Diego beaches. To make up for the lack of view the Town and Country has made their property an oasis of gorgeous landscaping. The location is very good for proximity to all attractions in San Diego. 3 minutes to Old Town, 10 minutes to Sea World, 10 minutes to Balboa Park and the Zoo. Just behind and adjacent to the Town and Country is the Fashion Valley shopping mall--literally walking distance. There is a trolley station right there, too. You can hop the little red trolley and go to Old Town, Down Town to the Gas Lamp Quarter, and transfer to the line that runs all the way to Tijuana, Mexico if you want to... and back for just a couple of dollars. One of the best things about this hotel is it's restaurant called Trellises Garden Grille. The food is fantastic and the ambiance is wonderful. On weekends there is a little live music trio and all the locals come in to dance. (It's an older crowd.) All in all a great place to stay in San Diego.",4,4,0,0
"Fort Worth at its Finest
After four days at the Omni for a conference (had a booth, not an attendee), I have not one bad thing to say about it! The conference/event staff was stellar, despite our event overlapping with 1500 wild teenagers that had been there a week! The check in was done before I got there online, so my key was ready. The room was ready early (despite the kids checking out that day!). 
The service was great at the restaurants, as was the food. That BLT at Whiskey and Rye is fabulous. The Vension Chili was great too. The conference food was fresh, hot and the fruit was really fantastic, as was the Starbucks they brewed. The conference catering staff turned those big rooms so fast. Breakfast buffet at Cast Iron was super well-done. 
I also want to shout out to the Valets. They really were great, despite hundreds of people needing them at once!
basically, the thing I noticed the most was...there were staff members EVERYWHERE. It seems no one hires enough people these days, but this hotel had tons of fast, friendly staff members that didn't know the word No. 
Did I mention the pool bar hot dog? Yumz.",5,5,0,0
"Wonderful, but not worth $300+ a night. . .
What you will like:
--The Arctic Club is just full of character. Once an exclusive Seattle men's club, this grand and quirky historic building has a glorious walrus-tusked exterior, public spaces with charm and detail (even elevator landings have marble floors), interesting guest rooms, and a grand domed main ballroom. One of a kind.
--Guest rooms feature large windows, great beds with amazing linens, and interesting bathrooms. The building's layout makes for unique floorplans of varying sizes. There are some welcome details here, from French press for coffee in room (I've never seen this before in a hotel room) to a CD player. Bathroom was roomy, but standard in features. These accommodations are solid and quiet.
--Light rail/bus tunnel is across the street, so transit to airport is very convenient.
--Those famed DoubleTree cookies (which should be more numerous)
What you might not much care for:
--The rate on my king bedded room was $309 for my July stay. And note to DoubleTree management and the owners of this hotel--there is no way, no how that this is a $309 a night experience. My TripAdvisor score of this hotel would have been higher, but for the high rate that markedly reduces the value of this enjoyable property.
--The hotel's location just north of Pioneer Square is slightly off center for some downtown attractions, and a bit quiet at night or on weekends when the largely office building centered neighborhood goes empty. 
--The guestrooms' French press notwithstanding, the hotel should have a complimentary coffee station set up in the lobby each morning--particularly at these prices. I raised this with the front desk staff as I left, and was told that a prior attempt to do this attracted too many homeless Seattleites from the surrounding neighborhood. It is disconcerting that the hotel has such security lapses and can't figure out a way around this.
In summary, The Arctic Club is a very enjoyable hotel, but not a property that warrants $300+ nightly rates.",3,4,1,1
"One Person, One Night
Possibly a good choice for a one night business trip; central location with several good restaurants within walking distance.
The concept and ambience may be ""hip"" to some, but traveling as a couple required lugging suitcases in an airport type cart from street level via elevator to the fifth floor lobby and another elevator to the room. This is not optional, there is no one at the entrance except parking attendants to valet park your vehicle and who are not employed by the hotel.
The lobby is minimalist-concrete floor, a small seating area and bar and a nook where food items may be purchased. The concept is called ""grab and go"", great if you are in a hurry but forget a leisurely, nicely prepared and presented breakfast.
Gray is the dominant color throughout the hotel, as in battleship gray. Dull, boring,depressing.
Our room on the ninth floor had an excellent view of downtown Charlotte and beyond. It was very small as was the bath area, I emphasize area not room because they are separated only by a partial dividing wall. Tight squeeze for two.
There is a place to hang clothing in the bath area; not really a closet, not floor to ceiling and just a curtain, no door. 
The exit process was similar to the check in except that a cart had to be retrieved from the curb then maneuvered up and back down to the street etc,etc. You get the idea.",2,3,1,1
"Every other year
I go to a convention every other year and it's at the town and country. The hotel is older but the service is great and it close to a lot of fun things in San Diego. If you like nice people and good service then you need to stay here!",4,4,0,0
"Disappointing and really poor service
When I check in, the woman at the front desk told me that we could extend the checkout time to 5pm for an additional 50% of the nightly room charge. On the day before I checked out, I told the front desk that we would like to extend the check out time. Now I'm being told that they will charge 80% of the nightly room charge. The manager refused to honor the original commitment. The cost difference was significant because we were in an executive suite. The room was. The bath was equivalent to a holiday inn, the in room sauna was never used, and the decor was definitely outdated. Other Jois d'vivre hotels are great. This one is not.",2,2,0,0
"BRAVO!!
Stayed at hotel Eventi two weeks ago (room 1605) .Check in was super fast.This was my first time staying at the Eventi Hotel. I have to say my wife and i had a wonderful time there! The room and decor was relaxing and modern. The service was warm and accommodating.Patrick
and Gabriella gave us a FANTASTIC SERVICE!! 
BRAVO to all the staff at the Eventi Hotel !!!
Thierry Vanbu and Sylvie",5,5,0,0
"Crowded and cannot accomodate the crowds!
We took our family of 4 to the east coast for a trip. Our kids are ages 13 and 11. Our first stop was the Embassy Suites on 22nd Street in Washington DC. We selected the ""guaranteed late check in"" because we were not going to be getting to the hotel until about 10:30 PM due to our late flight. We booked our reservation 6 months in advance. We reserved a suite with 2 double beds. When we arrived they said the hotel was completely booked and only had a room with a king and we could pull out the couch. We refused. They gave us a board room that had two double beds, no couch, but a board room table. This was strange, but worked out all right because we put all of our carry-ons and maps etc on the board table. There was no clock in the board room or the bedroom. I told the front desk and they said that every room is suppose to have a clock and that they would send one up. They never did. The parking lot is below the hotel and is the smallest most crammed lot I have ever seen. No Valet and no parking available, obviously. They told us that we would have to park at a structure a couple of blocks away. If you have ever driven in Washington DC and do not live there, it is very confusing. The good news for us was that the manager of the hotel overheard us and that the fact they gave our room away and had his car moved so we could park in their crammed small lot. (so I did not have to try to find their overflow shared public structure at 11:00 at night in the dark.) Parking is about $36.00 per night.
The entire hotel was families just like ours. It was packed. The breakfast is terrific and included which is why it was packed with families. However, it is served from 6:30-9:30am. From 7:30 am on it is absolutely packed. There are not near enough table to accommodate the people. There were families with little kids that showed up for breakfast and had to eat sitting on a couch with the tray on their laps. Other families like ours were sympathetic and ate quickly to give up a table for another family eating on their laps. There were only three elevators in the hotel. To get from your room floor to the lobby in the morning was impossible and could take up to 15 minutes or longer. This is just to get into the packed elevator!
There are stairs if the elevator is not in service but we heard people saying that if you journeyed in there- you would be wasting your time, because the lobby door at the bottom of the stairs is locked. We cannot confirm this as we did not want to even try.
The only way out in the morning if you don't want to wait for the elevators would be to go down the internal steps through the breakfast area that is standing room only. It was hilarious and ridiculous at the same time...but that is what we did.
The hotel is close to the foggy bottom subway (15-20 min walk) and we had a marvelous time in DC. The restaurant in the hotel is an Italian restaurant and very good.
Most hotels are booked at full occupancy in tourist areas. We travel alot with the kids and we understand this. The problem was that this hotel if over 50% occupancy is not set up for the people. (insufficient parking- not enough elevators-not enough stairs to get to the lobby-not paying attention to late check-ins and giving the room away that was booked 6 months earlier with guaranteed late check in-not enough tables or chairs to accommodate guests for the 3 hour breakfast window.)
This place is also very expensive. In 3 days we paid more at this hotel than in Philadelphia and Salem combined with the same length of stay. I would not recommend this hotel. 
DC, however, was great!",2,2,0,0
"Theatre Weekend at The Muse in NYC
Spent a long Theater Weekend at The Muse Hotel in NYC (7/19-22, 2012). First time at a Klimpton propoerty and was more than impressed. Last trip was at a large 2,000 room property, we didn't enjoy it. The Muse was wonderful from the moment we arrived out front -- the doorman grabed our bags and welcomed us to the Muse with a big smile. In fact the Front Desk was all smiles -- the whole weekend! Lots of how are you's? Can we help with anything? Have some water, or have a glass of wine (hapy hour 5p-6p nightly). Marc Camacho one of the Concierges was a big help in resolving a problem we had (none-hotel related). The room (we upgraded to an Executive Suite was roomy, the AC was chilling, and the water pressure in the shower amazing (ok, so that may only be important to me). Tastefully decorated, having a separate bedrom from the sitting room was a nice plus, and not that much more per night! The location of the hotel is really good for the Theatre District -- two blocks from Times Square (but none of the traffic and noise), and most of the BroadwayTheatres are within a 6 six block radius -- even in the rain, a 10-15 minute walk to most places. We had such a pleasant experience will will definitiely return again and again -- I read other reviews on TA before we booked/travelled, and found most of the good points true, but didn't see the negatives that some wrote (go figure?). Bottom line -- I'll go again! (The fact they support Diversity, are ""Green"", and appear to be a very P.C. company also made me feel good about my choice!)
If you book there - I can only help that you have as wonderful time at The Muse as we did!",5,5,0,0
"Great place to stay with Family.
We chose this hotel as we often stay at Embassy Suites because we are a family of 5. We were picking up our daughter from University nearby, and it was very convenient for that. We took advantage of the airport shuttle as well. Breakfast is always handy and it was very close to freeways- 30 mins to Disneyland. I did appreciate the ability to use the internet at an hourly rate, as we needed it for homework, but were in the room only a short time each day. It's great for a family wanting to stay in one room ( as long as you are friendly!)",4,4,0,0
"Super8 needs to be rebuilt
Room are simple but clean.
The whole building needs te be rebuilt, because it is in a very poor condition.
Good for 1 or 2 nights.
Not suitable for the whole family.
Doors of the rooms does not close properly.
Location good, not far from Interstates.",2,2,0,0
"Frustrating Stay
When I arrived at the hotel and checked in, I asked about Triple A discount. While they do accept Triple A, for some reason that they were unable to explain to me, I was not ""eligible."" The only reason that I stayed over was that I had an early flight- unfortunately, all of the early shuttles were full. So on top of the room charge, I also had to pay for keeping my car there per day, as well as finding my own way to the airport. My sleep was horrible, as the bottom sheet felt old and dirty, and in the morning when I wanted to let someone know about my stay, there was no one to be found. Very frustrating, and will definitely not be back.",2,1,-1,1
"Great if you are visiting Aon
This is the perfect hotel for a visit to Aon Center, since it has direct access without having to go outside. The rooms are very nice, beds comfortable, and staff is friendly. It is not huge, so you don't get lost in the crowd like the Hyatt near by. 
Tip: Do not valet park your car, it cost $58!",4,4,0,0
"Compact or extremely small.....depends on your view point.
Its very difficult to rate this hotel. The location is great and across from the underground. One particular member of staff a girl (ashamed to say I did not ask her name) was very helpful and friendly - not sure the males we encountered would fit into the friendly category!
Our room was the smallest I have ever come across - a standard room - which I believe is just not big enough for a couple even if you are out all day and night sightseeing. However the room was clean and comfortable within the confines of a small space. However, they perhaps need to think about detail: the light switches in the bathroom were filthy, on the 2nd floor as you get out of the lift it was always unhoovered. 
Because our room was in the back we did not experience any noise.",3,3,0,0
"It's A Motel Not A Hotel Or A Villa
There is no reason to stay here when there are many other hotels in SF within the same price range. I can't understand people who would say this location is great...it's not great. It's out of the way from everything other than a very long walk to fisherman's wharf. 
The elevator is terrible, the rooms are bland, and traffic noise is disruptive for anyone's vacation. 
Keep looking otherwise expect to get get exactly what the reviews suggest...a low-end motel off a busy street not really located near anything fun other than a day at fisherman's wharf!",2,3,1,1
"Had my Wedding here!
I was recently married here at Paradise Point in July! It was a great family-friendly resort to have my family from LA come to stay at. Even local San Diego family stayed here and enjoyed their ""staycation"". My parents had a bayside bungalo that the bridal party got ready in and then the following morning of the wedding, hosted a continental breakfast spread outside their room. The rooms facing the bay are great to invite extra friends/family over to hang out with you on the beach. The hotel itself is gorgeous and makes you feel like you are in Hawaii. I wanted the destination look wedding without having to travel, so this was perfect. We got married at Pine Hill with the reception in the Sunset Ballrooms. The rooms are nicely updated and decor is nice and goes along with the tropical theme without being corny. The hotel staff at points is lacking. We had to call 2 times to have dirty towels removed from the bridal suite and they forgot to put champagne and strawberries in our wedding night room. The property is spaced out over many acres and my grandma needed the golf carts to pick her up and take her from place to place as she can't walk far and one employees told her they were ""not her personal pickup service"" Really rude! Especially when they have the golf carts there for that reason and my family spent tens of thousands of dollars on my wedding there that weekend. The food is great there, and I love Barefoot bar and Grill. I do look forward to going back to Paradise Point as it will always be a special place for my husband and I.",4,5,1,1
"Oddball but nice enough
This is a weird little place. Used to be the Hotel Montgomery apparently. You'll actually have trouble finding it since the sign for the hotel restaurant is bigger than the one for the hotel. Small lobby, older elevators, etc. Nicely updated though. The room I stayed in was actually quite spacious, though very oddly furnished. Very very small desk. If you need to do any work at all its a bit tight. Decent internet, though the WiFi as seems to be common for these Sheratons is very spotty--moving around the room you'll lose your connection. Parking is VERY expensive for this area at $20/day. And this location is very inconvenient to get to--lots of traffic all sides. If its valuable to you where its located, in the middle of everything downtown, it may be worth putting up with this. If not, stay at the one in Milpitas instead--free parking, nice pool, more space, cheaper rates, newer, etc. AT&T 3G coverage here is incredibly poor by the way. Nice bed. Cheap towels, amenities etc.",3,3,0,0
"Great location and nice rooms - I'd stay again
We stayed at the Marriott for two nights for a weekend convention. We completely enjoyed our stay. The hotel was clean, comfortable and perfect in every way for us. We will definitely stay again. The check in was quick and easy. We enjoyed the fresh, complimentary lemon/lime water and cucumber/mint water in the lobby. The elevators were especially quick and quite efficient. When you have a hotel this large with groups of conventioneers on the same schedule, you have to assume there will be a little waiting. But for us it was minimal and surprised us how quick the elevators got us to the 21st floor.
Our room was near the elevator and I was worried about the sound, but we never heard any noise whatsoever. The airplanes flew by right at eye level just outside the window and we could not hear them either. Our sleep was peaceful and comfortable. The king bed was comfortable and nice. I would have liked another pillow, but it was fine. My husband and I enjoyed falling asleep with the curtains open to the glow of the city lights around us.
The only complaints I might mention is the low water pressure in the shower, but it was not a big deal at all. Just took a little time to wash off the soap. Also, there is no free wi-fi in the rooms, but there is in the lobby.
We enjoyed the use of the lobby for visiting with friends one evening, the chairs are comfortable and arranged in a cozy fashion for small groups. The business center on one end of the lobby allowed us to quickly and easily print off our boarding passes the night before our departure. 
We did not eat in the hotel or park at the hotel, so we were spared some of the exhorbitant fees other reviewers have noted. There is a wonderful bakery only one block away that we took advantage of for breakfast and San Jose has plenty of other restaurants for lunch and dinner.
We loved the location. Right in the heart of downtown, easy walking distance to restaurants and activities and a very short walk to the light rail stop which we took from the airport rather than renting a car. We left the hotel at 4:30 in the morning on our departure day and it was easy to get a cab to the airport and only an $18 fare. Much cheaper than renting a car.
I highly recommend this hotel and will stay there again next year on our annual weekend trip to San Jose.",5,4,-1,1
"Difficult to work with for meetings and events.
I am a corporate meeting planner that coordinates large events around the world, and in Austin specifically quite frequently. This location was consistently unflexible with changes, maintained poor communications, attempted to add additional fees that were not discussed in the contract upon invoicing. I would not recommend this property for meetings, events, or VIP groups. Save your heart rate and your budget, and book elsewhere.",1,2,1,1
"Rude Receptionist
Days Inn Hobby needs to educate their greeting staff. There are other hotels in the area that would be glad to have my business. I believe this Inn was family owned and operated. Every receptionist seemed rude except the younger female receptionist who was genuinely caring and courtious.They ran out of breakfast on two of four days that we were there. Great service from maids and maintenance staff; however, the young male and older female Reception Clerk seemed rude and unfriendly. We had an emergency that required us to check out early. Hotel staff had no desire to help us out with refund of our last date. Even though they would not refund our last days rent, we were still glad to leave. There was definitly an atmosphere of not caring about customer service. On a good note. The rooms were clean.",2,1,-1,1
"What the City is all about!
This hotel has it all - location, location, location and views to die for! The room was spacious, the bed comfy and the staff helpful. This has become my favorite place to stay in San Francisco!",5,5,0,0
"Very old and outdated!
I attended a recent conference hosted at the hotel, as such I booked a room at the hotel far in advance at the time of registration for the conference. I was extremely disappointed in the hotel! The hallways are poorly ventilated and lighted. The room was deplorable, leading me to assume there is false advertisement on the hotel's website. The pictures shown on the website must have been take YEARS ago, because the pictures in no way remotely resembled the room that we were given! The room, although nonsmoking, wreaked of smoke/stale odor. In addition, over half of the light bulbs were nonfunctional. The glass door to the closet was broken with tape holding the glass pieces intact...a serious hazard! The bathrooms also had poor water drainage, plumbing. The beds and bedding were absolutely HORRIBLE! The comforter lacked any stuffing and appeared past due for recycling! The bed was stiff as a board with pillows that had also lost all of their life!! Will never lodge here again...even if it was free! Needless to say, we changed hotels within 48hours of our arrival!",1,1,0,0
"Love the DoubleTree chain, but not this location
There was a convention at the DT this weekend. The guests were extremely rude running up and down the halls all night. The pool hours were posted as 8am to 11pm, which is WAY too late if you have a room facing the pool. Guests were in the pool before 6am making noise! I called down to the front desk and was told the pool opened at 6am!
The property itself is very old. The rooms have not been updated in quiet a while (albeit they have nice flat screen tv). The interior doors are ugly brown with cheap wood veneer paneling that is chipping and peeling. 
Guests are allowed to smoke on the verandas but the smoke just blows right back into the rooms and the hallways. The hallways reeked of marijuana this morning when we went down for breakfast.
I complained to the front desk and I did receive compensation; however, that DID NOT help the lack of sleep! i will not stay at this location again.
I am a Hilton-diamond",2,2,0,0
"Stay Away
This place is an absolute dump. The smell was the first thing that hit me. Upon opening my room door the baseboard was torn back so far that it made the door hard to get open. The TV reception was very ""snowy"". My wife discovered ""boogers"" on the walls. The beds squeaked terribly as well, as I am guessing the box springs are the originals. We checked out approximately one hour after checking in and will obviously never be back. The manager did assure us that if we called Priceline that we would receive a full refund as well. Needless to say, we did not, and that is another story in itself.",1,1,0,0
"My Favorite Place in Baltimore
Where to begin....
The hotel is elegantly designed, that combines the best features of continental and modern design. The staff is nothing short of remarkable in terms of their professionalism, attention to deal and willingness to go the extra mile.
The rooms at this hotel are spectacular! They are unbelievably spacious and appointed with the famous Kimpton beds and beautifully crafted furniture. The room is classy, warm and inviting and encourages a ""loungy"" long weekend.
Room service selections are priced fairly and offer a wide selection.
This is THE place to stay while in Baltimore",5,5,0,0
"Restaurant Staff Are 5 Star!
We're from Palm Beach, Florida. My wife and I stayed here over the Memorial Day weekend. The hotel's on the smaller, but yet intimate size for a Hyatt Regency, but the staff more than made up for this. These guys were absolutely great. The person who made our stay the most memorable was Jamie Merlino, the restaurant manager. We ate at the hotel everyday. Ms. Merlino personally addressed each guest during breakfast. I've never seen this - - anywhere. Trust me. We are experienced travelers. Over the past year we've stayed in at least 15 Hyatts (regency & grand) including the flagships in Kauai, Hi, & Dubai, UAE. One evening we returned to our room and found a cheese and strawberry plate awaiting us courtesy of the restaurant. In addition, our last meal was succulent: lobster pasta and a snapper dish that would make your toes curl. 
The concierge was also knowledgeable and provided accurate information regarding events and restaurants in the greater Boston area. This was an extremely busy Boston weekend, too: 4 weddings, a celtic home playoff game crowd and 2 proms. The car was also delivered on time with my wife's door opened first! This is a big deal for me. These guys never missed a beat. 
Finally, the front desk was also excellent. From the harbor view upgrade to the 4:00 p.m., late check out, to accomodate our evening flight, they were very attentive. The hotel personnel made this stay great. I would return solely because of these employees.",3,5,2,2
"Western Inn, San Diego
This is the best ""little"" hotel in San Diego! Centrally located in Old Town, it has very reasonable rates, walking distance to Old Town, an underground parking garage (free!), continental breakfasts, suites available, close to all of the parks, Seaport Village, Petco Park, and all of the shopping.
Don't be ""put off"" by the fact that it is an older and smaller hotel. It is extremely well-maintained, the staff is friendly and helpful, and the location is central.
What more would you want?",4,4,0,0
"Meh. Average.
I ""won"" this hotel with a third-party name-your-own-price bid and stayed there one night with my two young daughters. There was nothing particularly offensive about our room, the service, the restaurant, or the hotel in general. If I bid again to stay in the city and by chance landed here another time, it would be fine. I would not make an effort to stay there again. We were not guaranteed it, but thanks to the woman at the front desk who checked us in we had a room with two double beds. The bathroom had a shower stall only; no tub. It was a very tight squeeze to get around the room, but we all felt we had plenty of room to sleep and VERY comfy beds. There is not much counter space in the bathroom, so I had to use the closed toilet lid to rest my toiletries & make-up while getting ready. That was annoying, but the bathroom itself did not feel cramped. Very little closet space, just enough room on the bar to hang our three mid-weight coats. Our one suitcase fit beneath our coats on a stand. Another small bag tucked in on the floor below that. The room was immaculate, the service was good, and the staff was friendly. The whole place just seemed uncomfortably tight, and I'm only 5' 2"". I think if my regular adult-sized husband had been with me, he would not have been pleased. Location was decent. Breakfast from room service was average at best, but we stopped in the bistro downstairs for dessert the night before and it was really good. Nice wine selection.",3,3,0,0
"Decent place for the price.
We were in town to see a band we like at a nearby venue and were quite happy to find an affordable hotel close enough to stagger back to. 
The location is superb. The building itself is quite old and odd (for a hotel) and is going through the throes of remodeling. The whole effect is wonderfully inconsistent. For example the bathroom vanity in our room is cheap particle board and is deteriorating; but on the other hand the windows (which open for fresh air, hurrah!) are modern thermopane with enclosed blinds. Our room was equipped with a Keurig coffee maker, a large refrigerator and decent microwave; but the carpet was ratty and there were numerous chips in the wall and ceiling plastering. 
The desk clerk helpfully informed us that the (very small!) elevator to take us to the third floor, would not open automatically at the lobby. Strange. The halls are very, very narrow and weirdly winding, like a maze, and the staircases are equally narrow. Hauling large amounts of luggage could be a real problem.
Having staggered back late at night, we missed the breakfast, so I can't comment on that.
Parking was advertised as $12 per night and that indeed was the cost, a very inexpensive fee for garage self-parking in Center City Philly. The parking garage, directly across the street, was roomy, airy and seemed safe.
Do beware, though, that although our room was advertised as a ""Queen Room"", it in fact contained a double-bed (54"" as opposed to 60"" wide for a standard queen bed). That didn't matter to us, but it may be a problem for those who need more space. The room itself wasn't much bigger than the bed but it was plenty roomy enough. The bed itself was very comfortable.
For the $89/night (plus 15% tax and $12 parking) we spent, the Rodeway was very much a bargain and for that price I definitely recommend it for those who need a short-stay place in this area.",3,3,0,0
"Rooms on the Small Side
The hotel room was nicely appointed and the angled room I was in had a spacious bathroom, but the actual bedroom space was on the small side. Thankfully, we didn't spend too much time in the room. Our groups other room had a bit more bedroom space, but a considerably smaller bathroom. We had a few problems at check in, as we had confirmed 2 beds in one of the rooms, but were given an air mattress instead, somewhat frustrating. The location was in easy walking distance to the Water Tower and many other Miracle Mile attractions. The hotel restaurant and lounge were busy, but I only had coffee from the hotel restaurant. Staff was friendly and helpful.",4,4,0,0
"California Screamin'
My boyfriend and I stayed and Palomar San Francisco last summer.
Overall it is a nice hotel. Our room had a lovely street view. The layout of the room was great, lounge and the restaurant very enjoyable. Unfortunately, I had to bring down my overall rating of our stay due to the “screaming” incident.
One night we decided to tuck in early and were peacefully asleep before I was woken up by a sound of someone trying to open the room door with a key. Assuming it is a confused guest who would try a couple of times and be on his way, I quietly waited for him to go away. Then to my surprise door opens and a guy with a trolley luggage enters the room.
As I was still half asleep, and as this chain of events was rather unexpected, I decided (probably not the most rational decision, I agree) that the best reaction is to start screaming. So I did. My boyfriend wakes up (of my screaming I am sure) and in sudden awakening shock started screaming as well. I heard his screams and feeling that screaming is now fully justified started screaming louder. At this point our midnight intruder, that just entered a dark hotel room that I am sure he assumed empty, and was greeted by screaming started screaming back. After few minutes of all three of us screaming, he apologized and left the room.
We laughed it off, and were ready to fall back asleep, when someone knocked on the door. It was a security manager, who told us that front desk checked someone else into our room by mistake.
Next morning we went to get some coffee from the lounge and upon return we discovered that our keys no longer open the room door. I went to the front desk and asked to fix the keys. Front desk lady reactivated the keys and commented: “Next time keep your keys away from the credit cards so they don’t deactivate”. “Solid advice” I said “However, this particular time, I believe the key problem is caused by Front desk checking in another guest into our room by mistake in the middle of the night last night”. “Weird” was the response.
“Weird” indeed. I kind of expected and apology…. But oh well….
I generally like Kimpton, because of the boutique feel and nice amenities, but since the incident I tried to stay away. I guess “Weird” was not a reaction from the hotel staff I was expecting in this situation.",3,1,-2,2
"Worse than 1 star and the restraunt /roomservice is worse!
Our stay was the first weekend in august for our daughters to play in the junior olympics for waterpolo... the women who review in june and july had it great compared to our stay...in ice makers working...furnture boxes and random lose light bulbs all over the hallways...no exit signs just bare exposed wires...freshly cut tile with sharp edges and no grout...air conditioner in the frontroom of our suite(hahhaa) didnt work and they never brought us the fan they offered. the construction workers stared disturbingly at our 12 year old daughters going to the pool, that was dirty and small! the veiw off our balcony was of all the large dumpsters and storage containers being used for the remodel nobody told us was unway when we made our reservations...They offered to comp our rooms but turned around and charged our cards anyway...Sheraton beware if they are going to carry your name you need to do a big staff change!!!!",1,2,1,1
"Not Good Not Good at All!
First of all I am not picky. I went to Indianapolis to pick up my grandson. Since my wife had to work I asked a friend to ride along. Got to hotel......two cop cars in parking lot lights flashing. Did not have my registration. Room.....little black things (undetermined origins) in toilet........took eight flushes to send them to a better place. Spider in the sink....... A Zenith television.......really? Not sure when Zenith went out of business but this was a vintage model with severe diagonal zebra stripes that overwhelmed any hopes of watching television.......A spot in the floor that we were careful to not step on since it appeared we might break through.........Approximately an inch and a half of dust under the dresser...... All of an inch gap under the door to the direct outside entrance... And a mystery to us were the pry marks (looked like a crowbar) in the metal door......ON THE INSIDE.....Since I paid with an online booking site the money was committed and non-refundable....We went to Hooters and had some beer came back and went to bed at midnight and left at six in the morning. DO NOT STAY HERE!",1,1,0,0
"Great location
From the moment we were greated by the exuberant doorman, we knew we made the right decision to stay at The Argonaut. Located on Fisherman's Wharf near all the activity, but very quiet. We received a complimentary room upgrade and our room exceeded our expectations. Very large and in a nautical theme. I loved the animal print bath robes! This is a pet friendly hotel and the pet guests are treated as well as the human guests! The concierge was helpful in procuring tickets to tour AT&T Park. Nice stay and would recommend The Argonaut.",4,5,1,1
"April 19,2012
Prepare to be price gouged! 
When they have to lock the trashcans to the wall, you know your not in the best part of town.",2,2,0,0
"Not worth it
Let me start my review by saying that this hotel is situated close to many attractions and is very close to public transportation. With that said, the hotel itself is in bad need of a makeover. The furnishings are old, the bed I slept on sounded like it was going to fall apart and upon inspection underneath you could see it was actually falling apart. The bathroom is very small and claustrophobic with the toilet so close to the shower you could soak your feet while sitting on the seat. The air conditioning in my unit, 244 was not working properly and when I complained the first time a maintenance person was immediately dispatched, took the cover off the unit, replaced a filter, drilled some and proclaimed that now it would be cool in the room. WELL HE WAS WRONG and instead we sat sweating in the room all day and night afraid to open the window and let bugs in because the screen was being held to the window frame by what looked like the twistie tie from the bread package and left a gap that would allow all manner of insects in. When I dared to complain the next day I was told someone would come to fix the unit however after 5 hours no one appeared so I called again and then the maintenance man came and as I explained that the air conditioner was not working properly he just looked at me like I was speaking some alien language and repeated what appeared to be the hotel's party line that it was on. It appears that the management of this hotel knows that there are many areas that need improvement however they have programmed their staff to respond in such a manner as to make the guest feel inadequate.So needless to say the air conditioner was never fixed and me and my family just sweated it out during our three night stay.
As if that were not bad enough, I am still wondering where the restaurant is that was pictured and spoken so highly of on the website. The little room that they called a restaurant never seemed to be open and from what I heard other guests saying, the food was horrible. I never chanced eating there and preferred instead to order out or go across the street to the WAWA - New York's version of 711.
Now on to the cable television provided. What a joke. There are 18 channels provided - one PPV, 5 ESPN's, one HBO along with channel 2, 4 and 7 and some other channels, all on the old model tube televisions. What is ironic about this is that in the bar, there are several flat screen televisions that receive all cable channels.
I guess the other reviewers got it almost right when they said you get what you pay for however in this case I feel like I should have been paid to stay in this sub-par hotel.
I would not recommend this hotel to anyone who expects the slightest level of decent accommodation.
SHAME ON YOU BEST WESTERN CENTER CITY FOR CLAIMING TO BE A HOTEL - THIS IS NOTHING MORE THAN YOUR SIDE OF THE HIGHWAY DIVE MOTEL.",1,1,0,0
"Don't Trust Your Reservation Will be Honored
First let me say I have stayed at this property before. My reservation was placed more than a month before my visit for a 2 night stay. I arrived late after a long business day and flight from San Antonio only to be told that my reservation would not be honored because the there no rooms available. They told me that they have a room for me at another property which was inconveniently approximately 5 miles away. My work was across the street from the Hyatt House. It turned out the other hotel was under major construction and there was construction dust everywhere in the hotel. From a health stand point, this was the last place I needed to be, but at 10:30 at night, I wasn't going to look for another hotel.
The next day I returned to the Hyatt House to get an explanation from the manager. He was very apologetic but never gave me a satisfactory answer. 
I will never stay at this property again and I suggest everyone be very careful booking there. Your reservation does not mean very much there.",1,1,0,0
"Run very quickly in another direction
This is listed as a 4 star hotel, absolutely not!!! We had a 7 day, one bedroom reservation. Imagine our surprise when we entered the room to find a full size bed,even worse was it was comparable to sleeping on a cot. I have never slept on a bed more uncomfortable, well maybe I have when I went camping(it was a blow up bed that had a hole in it). The air conditioning units are old & inadequate. When our unit froze, we were advised to turn it off for about 4 hours and allow it to defrost(August, 85 plus degrees). In the meantime, they brought us 3 fans and asked if we needed more, which is an indication that this happens often. The rooms are very small even for New York. The room service food was terrible. Management is conveniently not on duty when you have a problem, whether it be morning, noon, or evening. In my opinion, you better stay as far away from this con as you can. Upon check in you receive a glass of cold water or champagne and 2 beautiful smiles. Oh boy that is indeed the highlight and I now realize those smiles say, I am about to take you for a really bad ride, but don't worry I've already been paid. The only reason I gave it a ""2"" is because the employees were very nice & helpful, but are unfortunately working in the wrong motel, nope not a slip of the finger, this is indeed a motel. The only good things I can say is it was clean and the multiple jets in the shower were great.",2,1,-1,1
"Unpretentious Elegance at a True Boston Gem
I was pleased to have the opportunity to stay at the Langham, Boston this past weekend. The Langham is one of Boston’s premiere hotels, and has maintained its four-diamond status for thirty consecutive years. Originally, I had planned to use the app “Hotel Tonight” to book our one-night stay at the last minute (hoping for the Boston Harbor Hotel), but was a little bit scared when I found out that the International Fiscal Congress was having a large meeting in Boston that caused many of the city’s luxury hotels to have very few rooms left. When I saw Hotel Tonight’s minimal offerings for the evening of our stay, I called the Langham to attempt making a reservation less than 3 hours before check-in time on the night we were staying. I was hoping for a slightly better deal than the $475 advertised rate on a “Superior Room” with two double beds. When I called, the hotel operator picked up almost instantly, and my transfer to in-house reservations was just as quick. The friendly reservation agent I spoke with was very helpful, and offered me the room at $299, without my even inquiring about a discount. Hearing some hesitation in my voice, she told me to hold on a minute while she checked with her boss, then returned to offer me $250 per night, which I couldn’t pass by.
After a few hours on the road, we arrived at the Langham, just fifteen minutes after check-in began. The valets and bell staff were very busy keeping up with the incoming swarm of cars, and even though we only had two pieces of luggage, they still offered to help us with our luggage, which we passed up on considering how busy they were.
Check-in took less than 15 minutes, despite having to wait in line. We were given a room on the eighth floor (out of nine total), shown where the concierge is located, and instructed on how to get to the pool on the third floor. 
Our room, 823, was of average size, but tastefully furnished. Much of the furniture showed its age rather clearly, but it somehow seemed to add to the grandeur of the room. The beds were elegantly outfitted with a decorative top sheet and scarf, the latter of which appeared rather outdated. The bathroom was spacious and elegant, with amenities from the hotel’s acclaimed spa. The room was full of those “little touches,” a note from our housekeeper introducing herself and a card with tomorrow’s weather handwritten at turndown. 
We used the swimming pool and hot tub during our stay, and were thoroughly impressed with both facilities. The swimming pool has one lane sectioned off for swimming laps, and the rest of the pool is one large, open section. The pool was a little bit cold, and the room itself was freezing. This made the hot tub even more enjoyable, whose jets are nice and powerful!
We did not have the opportunity to dine in BOND, though we enjoyed breakfast at Café Fleuri the next morning. Their breakfast buffet on Sunday morning was reasonably priced (for Boston, that is) at $28 per adult, with a discounted price for children twelve and under. The selection was overwhelming, and everything I had was very good. I would say it ranks up there with the best hotel breakfasts I’ve ever had.
Service was warm, though it isn’t one of those places where they try to anticipate your every need (think Four Seasons). However, for us, it was exactly what we like...there when you need it, but not annoyingly so. Everyone we had the pleasure of dealing with was warm and friendly, including the concierge who made dining suggestions based on where we were going, and how to avoid traffic when leaving town.
The location of the hotel is unique...its one of very few hotels in the financial district, an area I’ve never stayed at before. I’m sure during the work week the locale is very busy, but on the weekend, it was deserted. That said, it was nice and quiet and it felt like we had the whole city to ourselves. Despite how deserted it was, we still felt safe walking back to the hotel at dusk.
There are a few areas where they can improve. Their new lobby is absolutely gorgeous, but its “fifty shades of white” scheme is dull and a little bit of color would really liven it up. It’s modern design scheme is elegant and glamorous, while still maintaining a style that pays homage to its historic heritage. The rest of the hotel, however, including the Café, event spaces, corridors, and ESPECIALLY the guest rooms would certainly benefit by being updated, keeping with the new style of the lobby. The only other issues we had were with things seemingly beyond the Langham’s control...water pressure was terrible in the shower, and the walls were paper thin. 
Boston isn’t one of my favorite cities, but the Langham is certainly one of my favorite hotels. Its warm staff, charming facilities, and old world grandeur make for an amazing hotel experience. I certainly look forward to returning whenever I return to Boston, and I would recommend it highly. The Langham isn’t perfect, but it sure comes close.",4,5,1,1
"Exceptional Service & Value!
We stayed at Springhill Suites Marriott in San Diego during ComicCon week. The rate was exceptional, especially considering availability and the amenities & service were remarkable. A pet peeve of mine is having to leave my room to wait in line somewhere to buy coffee. Here, besides the requisite coffee maker, microwave, sink and mini-fridge (without the $10 M&M's and junk, thank you) there is always (24/7) piping hot coffee / decaf / tea steps from your room! Another irritation I frequently encounter is the fitness center closing early. Here, the very clean and well stocked fitness center is available 24/7. The front desk personel assisted us by printing maps and giving us directions and very useful advice at a concierge level. They seem here to have thought of all the little details other places simply don't. All this, with a jacuzzi tub in your very clean, functional and comfortable room make it an exceptionally pleasant stay and true value for the money. We'll be back!",5,5,0,0
"Thin Walls, Mismanagement, Over-sensitive Tourist Demographic, or all of the above?
Stayed here with friends (8 of us; 4 to a room) for a couple of nights (June 15th & 16th, Friday and Saturday) on a trip to Seattle and our stay was ruined both nights by apparent complaints about the noise that we were apparently making. The first night after the notification of complaint from management, we quieted down our chatter and laughter, which already was strange because it did not seem to be at a level that was in any way unreasonable. 15 minutes later we received a call from management again, telling us to quiet down, to which we responded that there was no noise coming from our room. The complaints ruined our plans indoors for the evening, so that was night one.
Second evening, after coming back from dinner, 3 of us were in our room at about 10pm. The TV was on, showing Spiderman, and none of us were talking, when the manager Tim visited again, complaining about noise from the rooms ""in our area"". It must be noted that our room was left half an inch ajar with the latch when this happened. I asked Tim whether he thought the noise level he'd heard from the hallway (while the door was ajar) was unreasonable to him, to which he responded ""no, it is not unreasonable to me, but it is my job as manager, when we receive a complaint, to investigate and resolve the issue."" He went on about how this was the protocol to follow at the hotel, though my impression was that he was stuck with a complaint that was unreasonable in the first place, but he didn't know how to resolve it besides pointing fingers at the first room he'd heard sounds coming from in that area - REGARDLESS of the fact that even HE did NOT think the noise was at an unreasonable level. My friend and I at that point lodged a complaint to Tim against the unreasonable complaints that had ruined our stay, to which he assured us that it would also be addressed. Tim went on his way to alert our friends in the next room, which prompted my friend who'd booked the rooms to formally lodge a complaint downstairs in the lobby. Tim promised my friend a 5% discount off our rooms, which did not undo the damage, but we stayed the night feeling like trapped prisoners, yet again. Next day, our promised discount was not included in our checkout bill, and talking to the day manager did not help things, since he maintains that Tim had pointed out that it was specifically our rooms that had been making all the noise the night before. So, it's now a game of he said she said, with us coming out the accused perpetrators with the dissatisfied experience. 
So the lesson we learned is, if you want to turn on a television, and chat with your family/friends without getting a noise complaint, don't stay at a Holiday Inn, because they either have very thin walls, their visitor demographic is people who needs complete utter silence to sleep, or they have management who could think of no other alternative to deal with a complaint than pointing fingers, even though on principle they don't think you are at fault. I know we won't be coming back.",2,1,-1,1
"Good stay, overall
Lovely little hotel, with European flavor. Situated in quiet Embassy Row neighborhood, great for walking to restaurants in Adams Morgan neighborhood. Rooms are small, but luxuriously appointed, very comfortable beds. Check-in easy, no problem; we stayed in room 605. We did notice an annoying rattling sound coming from the heating/cooling unit on night we checked in, so called front desk to ask that maintenance repair it the next day, while we were out sightseeing. The clerk at front desk assured me that it would be taken care of. It was not; but luckily, we had a ""sound machine"" app on Iphone which we used to drown out the noise so we could sleep on the second night. Unfortunately, on the third and last night of our stay, the racket from the unit (which we unsuccessfully tried to turn off several times) woke me several times during the night, which resulted in my being very tired for the last day of our stay, when we had a very full schedule. When we checked out, (and they did allow us a one hour extension on check-out) I brought this issue to the attention of the desk clerk, who looked up our original report, and told us that they only had one maintenance man, and he had been ill, so that was why the repair had not been made. Well, um, they could have let us know this, or offered to move us to another room, but they didn't. Other than this, and a cab request not being done on Tuesday night, the housekeeping and general service were excellent. Complimentary wine/cheese reception in evening was very nice and high quality.",4,3,-1,1
"Only if you desperate
This is our first 2 hours dealing with this hotel:
Waiting 25 minutes for the shuttle that suppose to be there every 20 minutes (24/7)
Calling the hotel - no answer for 4 times and then finally when we got someone to answer we told that the shuttle will be there ""shortly"".
30 minutes later - we are on the shuttle for the 5 minutes drive!!!!
Checkin was smoothly - nice surprise!
Got in to the room: Stinks, stained carpets that I don't dare to walk barefoot, free bottle of mineral water (shame it was opened), broken handles, and I can continue....
maybe 20 years ago it was a nice place...
NOT today
Go somewhere else doesn't worth ANY money!",1,1,0,0
"Wish I had Not Stayed Here
My family makes an annual trip to Carmel, IN. We decided to try an extended stay hotel to see if it was more family friendly. Beds were most uncomfortable. Although there was a garden apartment ambience there was no elevator and very few, if any amenties. I would not stay there again.
I thought it was bearable but my family hated it.",1,5,4,4
"Beautiful Hotel
We stayed here for my niece's Cheer competition and I have to say the rooms are beautiful and some of the nicest we have stayed in in a while. The service is excellent until something goes wrong and then everyone is polite but you get nothing accomplished. 
Our room door was not latching it would click as if it closed but would not close....since we did not double check the lock it seems we left our door ajar. While we were at the convention an Ipad 2 was stolen out of our room. The security staff ( Loss prevention) very nice until you finally get to a supervisor and I hope no one EVER has to deal with a man named Sergio Bertrand he was polite as he made me feel like a liar and a cock roach. I had given them 2 days business to come up with a resolution and he told me they needed a week to check the door....The short of it is the rooms manager was a nice person and has an idea of customer service....they did not pay for the ipad in full but did pay for half. I wasted and entire Sunday trying to make a police report and plenty more time on the phone trying o resolve this issue....The fact that two women and two children slept with the hotel room ajar should have made them want to do a little more I would think, maybe comp my sister her room or offer us another chance at better expeirence. We spent with valet and room service well over $400 for a one night stay I just think they should have offered a little more....I would never ask it should have been offered. 
So in short the facility is amazing and MOST of the people exceptional but please if you stay there MAKE SURE YOUR DOOR CLOSES......You will have to dance through circles to get it made right but in short I believe they will make it right.",3,1,-2,2
"Below Average for Sheraton
The room was a little worn and not nearly as clean as one would expect of a Sheraton product. There were stains in the comfortors and on the bathroom tiles. There was a cigarette butt in our non-smoking room and straight pins in the carpet by the closet as you enter the room. There was also someone else's hair in the tub drain that we pulled out for the water to drain better. These are really unacceptable things especially when travelling with children. Our kids liked the pool which was ok but typical by more experinced traveller measure. It was nice that they had a late afternoon snack and fruited water available in the lobby on the very hot days in August. This is not a hotel that I would pay full price for. At least not until they get their rooms cleaner. We even found pet hair in something we dropped and picked up from the floor. No, we didn't have a pet. Maybe now we know why we got such a good rate for Baltimore.",2,3,1,1
"Excellent stay
We chose to upgrade upon arrival to the Regency Club room as we have in this past. This time around it was $75 to upgrade , a bit spendy but worth the convenience and view for us. We had an awesome view as we had a corner room overlooking the river. The windows in the hall near our room had a great view of the lake. We were attending a convention in at McCormick Place so we did not spend a lot of time at the hotel but found the room and amenties very nice. They have a great fitness room also, with plenty of treadmills and eliptical trainers . The worst part is getting the bill...yes I know it is Chicago, but $52 a night for parking? Please!! Love Chicago and all it has to offer.",5,5,0,0
"Great location but disappointed in the hotel
We had stayed at this hotel years ago before it was redone by Starwood. The new modern decor doesn't match the charm of this old building. The hallways are dark and do not have the feel of a high end hotel. The rooms are small with no exterior light coming in. 
Valet parking is the highest I have paid in DC at $50/night. 
On a positive note, the location is fantastic! Easily accessible to all of the main sites and great restaurants in walking distance.",2,3,1,1
"Great location,but service going downhill.
We booked to stay in this hotel for 3 nights, when we arrived I was shocked to be told at reception that we had to pay $225 on the credit card that we used for the booking as a deposit in case there was any damage done in the room, (we're in our 40's and 50's) - never heard of this one before and I travel a good lot. I got the $225 back on the credit card when we were checking out. When we went to our room after checking in I thought that both of the double beds looked a bit untidy, so I pulled back the sheets - only to discover that there were hairs in the bed, (from top & bottom) ! - I rang down to reception and in fairness they sent a member of the cleaning staff up to us, when I explained that I was not happy, she said oh is it just the beds then that you want changing, eh no the room, which they did later on. We have stayed here before and we were happy with the rooms and the service, but this time it was different and I definitely wouldn't stay here again, when we checked out, we weren't even asked if we enjoyed our stay, have a safe journey home - nothing, just dismissed. My last vent is that for a popular hotel in New York in 2012, they couldn't even accommodate someone who is a coeliac, they hadn't even got one slice of gluten free bread on the breakfast, they didn't even know what I was asking for, maybe it's something they could check out further..",2,2,0,0
"Great hotel
Very spacious rooms, great breakfast and happy hour. Only complaint is that some of the nights, rate was much higher. Very good location in river north. Overall very good stay. Exercise room is spacious and really good equipment.",4,4,0,0
"Very Disappointed: Too Many Problems
Five members of my staff and I stayed here for five nights this past week. By the third day, we had a litany of complaints, mostly focused on rooms in the Center Tower. In one room, TV didn't work or came on by itself, half of towels were dirty upon arrival; in another room, toilet was not secured to the bathroom floor, heating system never worked properly, sink gurgled loudly at times, sleep button on TV remote didn't work; in another room, water was either ice cold or sclading; heating system needed repair at 12:30 in the morning, but never worked properly. Those of us in the North Tower had few complaints, although there always seemed to be a small refrigerator and a microwave oven just left out in the hall for hours on end; very dangerous if the floor needed to be evacuated. When I complained, three of my staff members were given a 7,000 point bonus on their Starwood Preferred Guest accounts. It seems to me that the infrastructure in the central tower is aging and in need of major overhaul. It was not fair to my employees who were working a sales booth at a convention to have to endure these issues in their rooms, where they should have been able to relax and unwind. Strongly urge business travelers to avoid this hotel or, if you have to stay here, request a room in the north tower. Very disappointed.",2,2,0,0
"Weekend After the Hurricane
Renovated boutique hotel in best part of town. Moderately priced. Very good value. Short walk to dozens of bars and restaurants. Breakfast was FANTASTIC. Recommend the Urban Breakfast. Rooms were smallish, but very comfortable. Bathrooms are basic but immaculate. Staff were super helpful and very polite. Would stay here again.",4,5,1,1
"Very well designed, vibrant hotel, with a bit of room for improvement
Very well designed, Contemporary lobby accessed by a long escalator, good that the escalator is long, as the lobby is seriously dark – though this may be intentional for trend-factor.
Great locale, located 1 block west of Central Park,
Loved the Library lounge, though they close the bar a bit early, only after serving drinks 5 minutes before closing. Though the bar behind the lounge entrance was busy 
Room was a bit small and a bit dirty (light switches, paint in a couple areas) maybe not renovated ed on 16th floor yet 
The largest concern was an air conditioner which did not cool down the room at all, unfortunate as it was great May weather in NY. Would stay again, however would ask for a renovated room with better air conditioner",3,3,0,0
"Hotel is very tired and old. Undergoing a refurb so construction work ongoing.
Two night stay in nyc for business and pretty unimpressed by the hotel. The inside is old and jaded and the quality of service not ideal. 
I was put in a twin bedded room with a [locked] adjoining door through which i could hear the neighbor turning his phone off. yikes. then there was the construction noise from the refurb (although the receptionist claimed it was the city) in the morning. so it was not a great night of sleep. 
i went down to the bar for a bite to eat (it was 1030pm) but it was quite a sleazy scene so headed back to the room for food. the room service was very average - i would not recommend the $50 cheeseburger (post paying tax, service, in room delivery charge) to anyone, walk across the street to a diner or anywhere else! 
the wireless is very slow as well. so far from ideal for business. 
i did complain and was moved to a better room and the IT dept came up and put in a router and fixed line internet cable to my laptop so it now works okay. the management were very courteous and helpful and had clearly been given the feedback about the rooms and internet before. but there is fundamentally not a lot you can do when the hotel is so old. it is going to be refurbished in january so i would be wary of staying until it has been completed. unless you are staying on your own wallet and get a rock bottom price off the internet....the old adage ""there is a price for everything""! However, on a a work trip this is not the place to stay.",2,2,0,0
"Will never stay here again!
Upon check in the staff was very slow, and when we finally made it to the front of the line there was some sort of issuse because we booked through a third party, also known as a travel agent and as far as I know that is a pretty common occurance so I was little annoyed by their lack of knowledge in third party transactions. When we got to our room, I was dissapointed.....the front room area smelled heavily of unrine, and I didn't want my 2 small children touching anything in the room. The first night of our 3 night stay in this hotel was horrible, I woke up in the middle of the night to the sound of water running. When I turned on the light I discovered the sink in the room was backing up and getting gross water all over our room. I went to phone the front desk and the phone in the front area was not working, so I had to move the phone from the sleeping area and they sent a plungger up which didn't work , the security guard who brought the plunger did not seem apoligetic or sympathetic to the situation he seemed more concerned that we returned the plugger when we were done trying to fix their room. Finally they moved us to a different room, so we moved all our stuff and sleeping children in the middle of the night to the new room, which at least didn't smell of urine and sink backing up. The rest of the stay was okay, but I will never stay here again or reccommend it to anyone, and I will definately will be telling my sister who is the travel agent who booked this trip not to reccommend this hotel to anyone else!
Bottom line if you are looking for somewhere you are comfortable taking you children DON'T bring them here! The area the hotel was in seemed shady, and the hotel seemed filled with young party crowd types, there is too much stuff that needed repairs to mention.
Even after all this there are a couple good things, if you can get over the run down condition of this hotel, it is a great location if you are visiting Seaworld and the San Diego Zoo, and the beaches. And there are a lot of stores and fast food places in the area if you are comfortable wondering there area.",1,2,1,1
"Sofitel ...always a warranty!
Been here in October 2012.
Everything has been absolutely perfect, from the beginning to the end.
Front desk -while checking in- gave us such a warm welcome ..together with a nice glass of champagne.
I loved the athmosphere inside the property and the overall cleaningness.
Very equipped fitness center.
Room pretty big, one of the most comfy beds I slept in and lovely bahroom (with lanvin amenities! ;-))
Concierge has really been helpful in providing information and help in general.
The only reason why i attribute 4 out of 5 points is that I was expcting something better from the surrounding area, ...otherwise Sofitel is always a warranty.
I would definitely be back.",4,5,1,1
"Stay far far away
My partner and I have each done a fair bit of traveling, and don't scare easily. Other than Barking (London), this was the worst place we have ever encountered. The lobby is deceiving, and has the look of a once grand hotel. 
The elevator felt unsafe, but I figured it's only the 5th floor, so we risked it. The room had an overpowering bleach smell when we walked in, we joked that there might have been a murder in there the night before. Since we were out most of the evening, and thought the smell might be gone when we returned, but nope...it was still lingering. At that point, it was too late to switch rooms, so we tolerated the odor for the remaining few hours we were there. 
We left the windows open to combat the odor, and the street noise was loud. There was obvious criminal activity on the streets, and the sheer number of homeless, mentally ill, and drug addicts was depressing as we walked outside for the evening. 
Towels? Small and threadbare. Coffee maker? There's a coin-op machine in the lobby. Wi-fi? I was quoted $10 a day or use the hotel lobby. Valet parking? $27 a day plus tax, which increased to $34 a day by the end of our one day stay. We asked for restaurant recommendations and were told about a taqueria and a hamburger place, neither looked safe. We walked another half mile or so to a better part of town. 
The best part? We knew we wouldn't stay another night and asked for a refund since I paid in advance for two nights. They refused, and told me to call someone on Monday. I understand that San Francisco lodgings cost more, but $100 a night for this was a joke.",1,1,0,0
"Perfect! I couldnt ask for anything more
I booked a block of rooms for family/out of town guests and for myself for my wedding. The event staff greeted me and let me know the location of my guests as soon as i arrived. Valet was a little steep at $23 a day, but it was worth it for the convenience. My room was on the 19th floor, next to the hospitality suite that i had also booked. It had a great view of the city. Check in was a breeze. Theres a food court connected to this hotel with a few restaurants, seemed like it was a little overpriced as well. Overall a great experience, easy to find.",5,5,0,0
"Very Impressed
We broke up a road trip home from South Carolina to CT with a stay at the Days Inn in Baltimore. The room was small but adequate for our needs. Service at the front desk was Excellent and the restaurant was good. We were impressed by the quality of the room and the Shower was excellent. I would rate this as an Excellent Value for a ""budget hotel"".",4,5,1,1
"Park and Go! Clean, Quiet, Stay
The Hampton Inn in Columbus is in the middle of an interior refresh but this should not stop you from staying. The hotel offers a deal where you can stay, park your car for a few days and take the hotel shuttle back and forth to the airport. The hotel staff is friendly and they had nice little care packages for travelers leaving prior to the free continental breakfast. The hotel is literally blocks away from the airport and offers a convenient, clean and quiet stay.",4,5,1,1
"You get what you pay for
Got this place as part of a last minute deal on aa.com. It is old and it shows. Room smelled funky, bed smelled like the last person who slept there hadn't showered and the linen wasn't changed. Could not control the heat so had to open the window to counteract the Mercury-like temperature in the room. Overall not a great experience. Convenient location.",3,1,-2,2
"Experiece in a heated rooms without any temparature control in the room
During my last visit, I was a given a room that was too hot. I was told that the temparature controls are not working. I was asked to open the windows so that room get cool down. At the end I had to sleep in that heated room.",2,2,0,0
"Adkins to Austin
Room was nice except AC was pretty noisey and woke me up when it would come on. Finally got the temp regulated as 1st night we were pretty cold. Staff was very friendly and responsive.",5,3,-2,2
"Traveler with Dog
Not sure if the reviews listed were reviewing the correct hotel. There is nothing wrong with this hotel. It is in a nice area of town, right across the street from a very upscale hotel, has a wildlife refuge on two sides and local ball fields on the other. The rooms are old style, but kept up nicely and it is a step up from the local Motel 6. My entire rate for a Sat/Sun stay was $45 per night (AAA discount) and I booked on line to save a lot. Go to their site!! The normal rate for a weekend night is $75. AND, my rate above included ALL taxes and fees.
It is down the block from a fancy steak house and about a block or two off the highway. Easy in and out. About 10 minute drive to the local dog park and another 5 to Dog Beach. Drive another mile or so and you are in the Newport Beach tourist area with lots of shops and cafes, etc.
The room internet was free and so was having Ethan the Dog. Housekeeping did an excellent job of cleaning the room each day and there is coffee in the morning in the lobby. I would not hesitate to stay here. 
There are no fast food spots within a decent walking distance. You need to drive a bit.
Cheapest gas was at the Union 76 station, cash price, right around the block from the dog park.
Cheapest breakfast was the Old Town Cafe in Newport Beach.
Check in was very slow due to 6 people ahead of me and only one desk clerk. He also answered the phones and took reservations. tried to check in early and the room was not ready, but upon arriving at 2:40 found lots of people had already checked in. So, I think getting there about 2:00 is ok.
Kind of a dried up patch of grass in the back to walk the dog, but plenty of boulevard in the front. Pick up your poop, please. I think eventually people will ruin the ""dogs stay free"" in so many motels by thinking they do not have to be responsible for cleaning up after their animals.
I was on the third floor and the elevator is slow and small. Took the stairs. You can hear the kids run down the balcony as they race for the pool, but other than rather bumpy floors in the room (it's carpeted and and soon needs a cleaning) the amenities were nice and the room a very good deal.
One way in and out of the parking lot and you may have to use the spaces behind the motel. In two days I only had to park there once. Otherwise, was always able to find a spot by the door going upstairs.",4,3,-1,1
"Great location, average room
Location is right on the circle... It's as convenient as you get. The room was really small and my friends and I were on top of each other all weekend. However, it wasn't too big of a deal since we just went to hang out at the bar downstairs, which was really nice. We got this deal through Expedia and it actually was the cheapest hotel in the area - worth the money!",4,3,-1,1
"Great rooms, friendly staff, and great location
My trip to Baltimore was a bit last minute, but was made extremely enjoyable due to my stay at this lovely hotel. My colleagues and I received an extremely warm and friendly welsome, and this positive impression was reinforced when I went to my room which was extremely comfortable, clean and had all the mod cons one would expect, and more (including a TV in the bathroom mirror!). Highly recommended.",5,5,0,0
"Great location
The Sonesta is located on Market Street a few blocks from City Hall and the Suburban Railroad station. The room was large and comfortable. It is one of the few hotels I've stayed at that has a restaurant that serves a reasonable priced breakfast. A added surprise: I NEVER had to wait more than 30 seconds for an elevator.",5,4,-1,1
"Unexpected Wait for Checkin
My son and I stayed at the Phoenix airport Holiday Inn so we could catch a 5:30 AM plane. We arrived before 10:00 PM and stood in line behind another party. We waited and waited and waited. The bartender did not know where the receptionist was. Some 20 minutes later she popped from behind a panel and without a word checked us all in. Since we had to leave around 4:00 AM I asked if the bill would appear under our door very early in the morning. I was told that they were delivered very early. Not! I had to ask for a receipt on our way out (fortunately there was a recptionist there).
Although I was doubly dissapointed with the service, this Holiday Inn seemed very typical. I wrote a Holiday Inn review, so hopefully the problems I encountered have been resolved for future visitors.",3,2,-1,1
"Service was very poor!
Being that this hotel is touted as 'high end', I'd like to share the following with you.
We booked 3 nights. On the second night, at 6pm after a day out on the town, we found our room keys did not work. We had to get new elevator & room keys from the guest services. On the first night I tried calling guest services from our room and it rang over 30 times and no one answered. Finally had to go down to the front desk (brutal!). On the second night we asked for a mini fridge (which it says ""they'd be happy to provide on request""), but after 3 hours, nothing. Called again, nothing.
We also called for in room dining. Sat on hold for 25 minutes until they took our order, (they said they were having problems with their phone system). Food took 75 minutes to arrive, was cold, etc. 
I'll tell you, for the price of this hotel you would expect a LOT more! The service here was nothing more than a basic MOTEL! Very disappointed to say the least!
We booked our room through Expedia btw. We now wonder if this is standard treatment for those who book a 'deal' through a 3rd party such as Expedia? Interesting to say the least!
Would never stay at this hotel again unless it was $100.00 per night or less.",1,2,1,1
"Wish I had read reviews BEFORE my stay!!!!
Worst Best Western experience EVER!!!! The room was clean, that's about the only good thing I can say. Very expensive for what you received. Two towels, three people, and like the previous reviews, shampoos and soaps were rationed. When we left for the day, housekeeping came in and turned our air 10 degrees higher, when we got back the room was unbearable! Breakfast? I don't know where to begin, the ""dining area"" is not even the size of a room. Coffee was weak, looked like tea, waffle batter was soured, gravy was like water, and warm at best, biscuits were left from day before (I saw them in the bin as I was checking in.) Tator tots were probably from the day(s) before, dry and tasted old, and the sausage (the only other ""hot"" food) was terrible. They did have orange juice, and a gallon of milk in the small refrigerator. There was a big sign reading ""Food is to be eaten in lobby only."" Will not only never go back, but would be embarassed to recommend this hotel to my worst enemy. Very disappointed.",1,1,0,0
"Great value and location
I stayed with my 2 young children, and the room as clean, spacious enough, and the location was fantastic - a few feet from the beach AND a great playground! There are plenty of shops and restaurants within walking distance. Staff was helpful, though since it is the beach there is a laid-back vibe. Nice views from rooftop bar. We booked a suite so we would have a kitchenette plus a little more room for the kids, which was great.",4,4,0,0
"Stay Away!
This place is a dump. We needed to stay near the airport and were traveling with our dog so that's why we booked despite the lukewarm reviews. A huge mistake. The room didn't look clean and my husband wouldn't even use the glasses! The bed was creepy but we were so tired we could overlook it. No shampoo, no hairdryer and only one bar of soap. My husband's sister heard her neighbor snoring all night. Luckily we were only there overnight - if not we would have had to leave no matter what. All this for just under $100 a night. Eeech.",1,1,0,0
"You can't get everything!
This hotel reminds you that you cannot get everything in life. Whereas the location of this hotel is a dream come true - few blocks from Times Square and right next to the Rockefeller Centre, it is living right in the heart of the world's awesomest city; once you enter the hotel, there is nothing but disappointment. It looks like a cheap shady motel where space is scarce and ambience is laughed at. The gym has a single treadmill and a vending machine - laughable sight! The food isn't that great either. But the whole point is, you might not need to be indoors except for sleeping when you are in a place like that!",3,3,0,0
"Nice experience here
I vacationed in New York a few weekends ago with my boyfriend, and we were pretty pleased with our stay in this hotel. 
The front desk staff was extremely friendly and helpful. I have zero complaints about any of the interactions I had with staff members at this hotel. We were made to feel welcomed and accommodated. The concierge at the front desk was very friendly at check-in, offering us a map of NYC (which we used a LOT..we were not familiar with the city!), and letting us know what the hotel would be offering us during our stay.
Our room was a good size for NYC...I was expecting something super tiny, but it size-wise, it wasn't bad at all. The bed was extremely comfortable, the TV worked and we had free wifi (score!) The only complaint I could express about the room was that it was clearly ""lived-in""...it wasn't gorgeous, it was a nice hotel room but not ""brand-new"" looking or feeling...actually, one of the bedside table lampshades was cracked....it looked like hell. Also, we specifically requested a minibar while making our reservation, but never received a key for it...it was locked when we got there, and remained that way. If we had really been miffed, we would have asked about it, so it wasn't really a big deal (we had brought a cooler)...just strange that the concierge wouldn't have given us a key to the minibar in our room that we specifically requested. 
Also, the pool hours were LAME...closing at 6 on a saturday? I searched on expedia specifically for a hotel that had a pool, AND I packed a bathing suit that I did not get to use. What's the BFD with having a pool open on Saturday night? Keep your pool open later, you curmudgeons! 
Overall, I would stay at this hotel again.",3,4,1,1
"Overall good experience for great value (Groupon)
My wife and myself stayed here two nights for a Cowboys game. We received a discount through our groupon. For the rate we were very happy with the hotel. Rooms were clean and not outdated. Breakfast was very good, and pool and hot tub were enjoyable. It was a bit confusing to get to, but once you figure it out its a snap. There is a back road for getting back on 35 that makes leaving a lot easier. It is also close to some good restaurants and a few night clubs.",5,4,-1,1
"Wonderful stay
I booked a room at this Hilton through Priceline. We were very happy with our stay. The room was very large. The bed was very comfortable and we liked that there were two seperate areas that we could use while getting ready to go out. One of us could use the bathroom and then there was a sink and mirror in the room itself. We ate at both of the hotel establishments. The breakfast buffet was very good and priced right. Dinner was also excellent and very reasonable. I loved the shower curtain so much that when I got home I went on line and ordered one for my home. I will stay there again!",5,5,0,0
"Clean, nice and good location
I chose this Hotel for my first visit to NYC. We were walking distance from Broadway, Madison Square Garden, Times Sq, Empire State Building and other major attractions. It is also very easy from JFK to the hotel with subway, as it drops you a couple of blocks from the hotel without changing line.
The hotel is nice, clean, very well furnished and the staff is friendly, we had a pre-paid fare room, be sure to bring your credit card statement as we had to show that the full amount was already charged.
The room is very small, but well furnished and very clean. As I understood small rooms are a standard in Manhattan. The terrace on the top roof is so nice and it's very good for a short relax after a walking-day spent on NY streets! There is also a gym we didn't use. No breakfast possible in the hotel, but you have plenty of places in the area.
I would recommend it for the location and in general.",4,4,0,0
"3 Days in San Francisco
Stayed three nights in an interior room.(305) Our view was a fire escape and three walls. The room was unbelievably small. The bathroom was so small the commode was turned at an angle so the door would open. No a/c so the interior room was warm without the fan on and window open. Great location and nice folks. Free coffee and cookies. Unless you are small and skinny don't stay in the room we did.",3,2,-1,1
"Ramada gas lamp
Will recommend this hotel to others. It's definitely ideal for a younger (21-30) crowd. Great location in the heart of gas lamp. Service was attentive, helpful, and timely. Rooms were smaller but nice and comfortable. My room didn't have a view but the access to the roof top made up for the lack of view in the room. Will stay here again.",4,4,0,0
"Rooms need to be updated
Stayed here April 10, 2012 this hotels glory days have long past, the bathroom was terrible, outdated and mold on the ceiling. The room itself was tiny and the dial matress was horrible, the tv was old and many channels were full of static. I will not come back here again.",2,1,-1,1
"Beyond awful
Due to a missed connection, my husband and I were forced to book in to this hotel at 1.30am. On that basis alone I am thankful but unfortunately any gratitude ends there. The hotel STANK of what I can only describe as a dirty smell masked by cheap air conditioner. The carpets on the hallway were disgusting and badly stained. The room also had a really strange smell. The bedding was clean but even after a shower I felt dirty as nothing in the place seemed properly clean - we were both really anxious to get out of there the next morning and wanted to avail of the free shuttle. We wanted one for 10am and were advised there would be none until 12pm with a palpable disinterest from all the staff we dealt with. While I'm grateful that they accomodated us when we were stuck, it was worth $24 rather than the $94 - I'd avoid going here again at all costs.",1,1,0,0
"Can't seem to understand why it only gets 3,5 stars
OK, it's a bit noisy in the neighbourhood, but if you close the windows and book it as an overnight stay before or after your flight, it's a perfect stay!
Close to the airport and car rental companies (for picking up or returning your car), great service (they even suggested picking us up at the rental car company), friendly staff, clean and spacious rooms, very good bed, 24h shuttle, fresh fruit at breakfast (even at 5.30am!), ...
Don't expect it to be the best stay for visiting LA, but as a perfect stay before or after your flight.
Parking lot is a bit small for the number of rooms they provide though.",4,4,0,0
"Great staff, Average hotel, GREAT restaurant
Pros: Location.
The staff were all exceedingly friendly, helpful and competent. All 3 virtues seem rare in any establishment.
The workout room is beautiful and very well equipped - very nice!
The Grill would be a great bar/restaurant entirely on it's own. The food and beverages served were nothing short of amazing, fantastic service and reasonable prices for the Magnificent Mile area.
Cons: The rooms are a little smaller and a little more outdated than average. The entire hotel is beginning to ""crack"" (in some cases quite literally) from it's age and in a few areas an obvious lack of good maintenance. Some aspects of the hotel's level of repair - particularly on the meeting levels and bathrooms - were pretty disappointing for a ""luxury hotel"".
----
I was here to attend a conference for my employer and so I spent an unusually large amount of time inside the hotel compared to your average business or vacation traveler.
My room was on the 6th floor overlooking the rooftop of another building - not exactly a great view but I guess someone has to have those rooms. My room was also literally ""hugging"" one of the elevator shafts. You'd hope that they might spend a little more on sound baffling for such rooms but my impression was that was not the case. Good thing I was tired at night so it really didn't matter.
The in-room TV provisions are excellent. Decent bed.",4,3,-1,1
"Great experience at this hotel
Booked an overnight stay a day before departing on an Alaskan cruise. Was very pleased with the room and location. Easy walking distance to the Seattle Center. Also, easy access from the monorail via light rail link from the airport. If I were to return to Seattle I would definitely think about this Travelodge as a stopping point. Great value for the money!",4,4,0,0
"Good location and price
Good hotel for the price.Clean and comfortable.The tv was ancient but i did not go to los angeles to watch tv.",4,4,0,0
"In Need of A Renovation
I stayed at this hotel on business and was very disappointed. The hotel looks like it has not been renovated in a while. My room was worn and tired looking with scuff marks on the furniture, a couch that looked like some elephants had sat on it and bathroom fixtures that are about circa 1990. There was a small refrigerator in the bathroom (an odd location) which was sitting on a sheet of plywood. My room had two TVs but they were ""old style,"" no flat screens. A few years ago I could excuse this in a hotel, but when you can get a 32 inch flat screen TV at Costco for $300 or less, it does not make sense to me why they would not get into the 21st century. The reception on one of the televisions kept cutting out such that it brought me back to the days or rabbit ears. I also had a problem with some dirty bedding (not my doing) and went out to the front desk to ask for a new mattress sheet. I returned to my room and five minutes later the desk clerk knocked on my door and handed me a new sheet. No offer was made to have housekeeping remake up the bed. Instead, I had to strip the bed myself and re-make it. I do that at home but would not expect to have done it in a hotel, especially under the circumstances. They do offer free internet but it was very slow (think dial-up).
On the plus side, the hotels in the area are not cheap and this one was reasonable at about $250 per night. There is a basic continental breakfast which is included, and the rooms are large with a bedroom and separate seating area.
Next time I will stay at the a Ritz which is a couple of blocks away and while about twice as expensive, it is also about five times as nice.",2,2,0,0
"Convenient to Blue Line, Warm Welcome
As I was arriving at O'Hare late at night I needed a hotel that offered easy transportation from the airport, with connections to transit for a business trip in Chicago starting the next morning. This hotel met both requirements having close proximity to the airport with a free shuttle, and it was across the street from the Cumberland Blue Line CTA station. 
Upon check in I was greeted as a Priority Club member and got to spin a wheel for a free prize (I got a snack) and there were complimentary refreshments waiting for me in the room. I thought both were a nice touch after a long day of travel. The room looked to be recently updated with newer bathroom fixtures, and it was well kept and clean. I did a thorough inspection based on reading some other TripAdvisor reviews and detected no problems in the room. There is a Bar Louie restaurant in the hotel and I took advantage of the room service that was available until late at night. There was some minor airport noise, but it was nothing that kept me from getting a good night's rest. My only issue during my stay was that the ceilings in the fitness center were a little low, and as I am fairly tall my head touched the ceiling while on the treadmill, preventing me from getting a run in that evening. 
All in all my stay was quite pleasant, and I would certainly try this hotel again if I needed something in the vicinity of O'Hare airport. The round-the-clock amenities were quite appreciated.",4,4,0,0
"Excellent Boutique Hotel
We stayed at this hotel for one week in July and loved every minute of it. The staff were at all times friendly, and professional. The little extras and attention to detail really make you feel welcome and valued as a guest eg: welcome note with gourmet treat, complementary ice teas always available in the foyer, turn down service with chocolates, and even an invite to a special toasted cheese night. The rooms are very clean, modern and size as you would expect for manhattan. Free WIFI was fast, with computers also in the foyer. 
The neighbouthood might look a little sleazy at first (it is opposite a bus station and down the road from a parole office) but we felt safe even at night. The street is pretty much all hotels apart from that and several of them had nightclubs. The subway was a short walk down the street although most midtown attractions are within walking distance. Staying at this hotel really helped make my wifes' first visit to NYC special.",5,5,0,0
"Almost perfect
Have to agree with previous poster regarding the noise from outside, which was such a shame since the location, friendly staff, beautiful view, and nicely furnished room, made for an 'almost' perfect stay. Thank goodness for the 'white noise' app. on my iphone!",4,5,1,1
"Love this place
Have stayed here numerous times. GREAT location, nice staff, rooms are a very good size (other than bathrooms which are pretty small), free wi-fi, free breakfast, which is very good!
Rooms can be pricey at times, so be sure to keep checking back to see if the price drops.",4,4,0,0
"Average Choice with More-than-fair Location
First time in SF, picked this hotel on Agoda. The location is great (one or two blocks away from Union Square), and it is very close to the financial district. I was on a half-leisure-half-business trip in downtown, so it was very handy to just walk 15-20 minutes from there to the CBD. A bit lousy at night though. Valet parking is $35 if you rent a car. But there're three-four public parking places around the hotel. The rooms may be renovated or refurnished. Smells a bit old, but considering price and stuff, it's fair enough. Could be a bit noisy in the morning though.",3,3,0,0
"Very satisfying stay
Stayed for two nights while on business, and quite satisfied with the Strand. Comfortable king bed wedged into a smallish room, outfitted with all necessary amenities and quietude (my room was on the back of the hotel). Nice rooftop bar--if a bit noisy and crowded at times--with a clear view of the Empire State building. Perfect location for my needs, but also very convenient to the theater district and Times Square, subway, etc. My only complaint, if you can call it a complaint, is that their conciergerie were a little wet behind the ears, and recommended restaurants that were more touristique than native. I recommend using other sources for dining advice. Overall though, recommended without hesitation.",4,4,0,0
"better than I expected
The Residence Inn located at 6 and 38 is staffed by a very pleasant and help group of employees.
We were there during Memorial Day weekend and they had opened up meeting rooms for the high volume of breakfast crowd. Breakfast was standard sausage rounds, scrambled eggs, pancakes and waffles with all the fixings. Soy milk available on request. Everything kept clean and tables cleared regularly. 
Nightly room messages warned us of the elevator traffic between 9-10. We noticed that people on the low teens and down were often faced with full elevators with no ability to board.
The room truly has a weird design. It was big and roomy, but bathroom felt like a closet with a huge door that opened into the cramped space. While there was a mirror outside - it was very dark and not of any real use to alleviate sink traffic. Certainly this is a design flaw and not the fault of the current employees. However, I'm surprised at the recent renovations that didn't consider the needs of two bed visitors.
The rooms were cleaned well. The street sounds were not noticable (we were on floor 28). The fully stocked kitchen was a useful bonus.
The location is within walking distance of Time Square and close to a subway station at Bryant Park. Took us only 12 minutes for a private car to take us to LGA airport on Monday aft. - but I guess traffic was good.
Overall a positive experience.",4,4,0,0
"Unexpected Service - in a bad way
Definite areas needing improvement:
Upon arrival at the hotel on a Monday, we advised the valet staff that our windshield had been damaged prior to our arrival and we discussed the best days of the week we were staying there to have it replaced. We updated the valet staff on Tuesday that the appointment had been scheduled for Thursday and we were assured they would pull the vehicle up for the technicians to perform the work. On Thursday, the valet staff denied access to my vehicle stating they did not have authorization to release it for repair. Upon learning this late Thursday afternoon, I again gave authorization for the repair work now scheduled for Saturday. On Saturday morning, I reminded the valet staff that the appointment had been made and that I authorized them to make my vehicle available for the work to be performed. After all of this, I was greeted with a poor attitude by the valet staff who indicated ""Yes, there's a big note back there to tell us it's OK"". 
Our pre-arrival request for an extra towel in the room was never filled.
A wire on the side of the hide-a-bed was disconnected and bent, leaving it poking out and causing a hazard when the bed was unfolded.
The pool was closed one of the days we were there due to extreme temperature and a problem with their chemicals. It was reopened by hotel cleaning personnel without checking with anyone else and when we inquired at the front desk, the pool was again closed. It seems they do not communicate the status of their pool to their cleaning staff who reopened the pool when it was still unsafe for entry.
The layout of the buttons in the elevators is different depending on which elevator you enter. This makes it a little complicated to easily to locate the appropriate button for your floor.
The table leg in our room came apart when we moved the table to adjust for the bed to unfold.
There were only two trashcans for the two rooms and bathroom.
We pulled the sheets off of the bed one morning to indicate a sheet change was needed. The staff simply re-tucked the sheets and did not change them. That afternoon, we notified the front desk that we needed the sheets changed. Four hours later, I walked to the front desk to request the sheets be changed as we had still not heard from anyone. Approximately three hours later, I again went to he front desk as the sheets had not been changed and local time was now 9:30 at night.
My credit card was never charged after our stay. I called in to speak to them about this and waited on hold for 50 minutes. A poor attitude almost had me hanging up, but I endured their inconvenience to speak to a customer to explain the charge had not been applied to my card. I was told that further investigation would be done and they would contact me if they needed anything further. After waiting almost three weeks, I noticed the charge had been applied to my card with no notice or other communication from the hotel.
Positives:
The hotel provides a recycling can in the room.
The fitness equipment in the hotel is updated and well stocked.",2,1,-1,1
"A good airport hotel but room service took forever to deliver
Hilton LAX is a nice base as an airport hotel. It has a nice lobby. Room is nicely appointed, however the bathroom is rather small. The bed is nice, and the room is adequate for two. It has a coffee maker and amenities provided. I found some rooms are bigger than my room even though we are booked in the same category of room. I do not know why.
The concierge guy is really nice, a definite uplifting point of the hotel. I would really recommend the manager to value him. I forgot the name but he was a guy. They have a tour desk at the reception in case you need a tour arrangement. Or else you may also want to rent a car in LA to make your travel smoother and easier. 
However, the room service takes forever to provide my request. Sometimes I need to call them twice or so. The longest I took note is that they took almost an hour to deliver the plate to my room. 
All in all, Hilton LAX is a nice airport hotel.",3,4,1,1
"Costly Luxury..but worth every cent!
The other reviews say it all...expensive water with crystals in your room, bespoke covers for your morning paper...the list goes on and on. Their attention to detail and customer service is second to none. 
The bars are excellent and eating breakfast whilst looking out over down town Chicago takes some beating!
Well Done Trump Tower.",5,5,0,0
"Old world style
We were very impressed as soon as we walked in. The hotel has lots of old world charm and style. We walked into our room ""the Bali Suite"" have no idea if we were upgraded or not but the view was over the plaza in front of the hotel and it was huge. My daughter went ""Oh wow"" as soon as we walked in.
I had no idea the hotel had so much history and was very interested to learn of the history of being where they ratified the treaty for the United Nations following WWII by reading the photos in the foyer. That was very interesting.
The location is right atop Nob Hill so you really have to taxi or take the cable car to Union Square or Fishermans Wharf. I found this to be a really lovely area to be in. We walked down to Fishermans Wharf one day via Lombard St. But werent walking back up again!
Great hotel. Very classy. 
My only criticisms would be that it probably is due for a bit of a refurb of the rooms. But having said that the rooms were very comfortable. We had paid for a room in the old wing. Cant remember what they are called but there are two wings or towers and the one we were in is more but definately worth it.
Just lovely",5,4,-1,1
"Cleanest room I've ever stayed in!
I wish whoever cleaned here would come to my house! Seriously, it was spotless! We were here only a short time while on a layover, but had a very pleasant stay. Restaurant closes way too early but staff was friendly and food was decent. All in all a good stopover spot. We'll come back next time we need to an overnight stay near Seattle airport.",5,4,-1,1
"Top notch service - Well maintained property - Good value
What a nice surprise was our six night stay at this property! Top notch customer service. Well maintained facility with everything, from pool to exercise room to laundry, in working order. Clean (and recently updated we think) studio suites with comfortable beds and good bathroom layouts.
Setting expectations appropriately for what a Springhill Suite property is and is not, we’d enthusiastically recommend this one to travelers who were looking for lower end, studio suite Marriott property for either an overnight or extended stay.
We typically do not choose Springhill Suites, as they are lower end for amenities for our preferences. But this one was in a convenient location for us and it required a very reasonable number of Marriott points for the six night stay so we decided why not give it a shot for a multi day visit to Austin.
We’ve stayed at swanky resorts and luxury hotels that would be proud to have the kind of service commitment and ownership of customer care that the staff demonstrated at this Springhill Suites. We imagine that’s because management is paying attention and fostering that culture. So good for them all around!
Springhill Suites as brand still won’t be our first choice for amenity level, but we feel we got more than we paid for at this property, all things considered. A very good value and we're pleased to recommend it.
Summary above, details follow.
TOP NOTCH SERVICE: Our good service experience started at check in. We had requested an upper floor (this is a four floor hotel) with a pond outlook based on other traveler recommendations. And when we arrived, we found that very kind of room had been assigned. Well done.
However, when we got to the room we realized the southern exposure of the front of the building that overlooked the pond was going to provide more heat in the room than we prefer. We also found the room was substantially smaller than we’d be comfortable in for an extended stay. So we asked for a room on the back of the hotel, noisier but cooler, and asked if there was anything larger too.
While we normally avoid rooms next to elevators or ice machines, on this property those rooms are bigger than some of the others, and with the help of the delightful young woman at the desk on our arrival (Fay) we ended up with a room next to an ice machine that was just right for size, location and quiet, even as she had to make a personal visit to a couple of rooms to narrow down the one that would work best for us.
That kind of service focus continued with the “how are you…how was your day…how can I help you..” greetings at the desk from all extended throughout the visit. Up to the day we left when the staff on duty thanked us, sincerely it seemed, for choosing their Springhill Suites and saying they hoped we’d come back. Good training and performance both. 
EXERCISE ROOM and POOL: Both adequate in size and well maintained.
LAUNDRY: Well maintained, a couple of washers and dryers in good working order.
FREE BREAKFAST: We’re happy with fresh fruit and yogurt and those were provided here, but also unexpected other healthy options, like raw walnuts and peanut butter. There was the standard plethora of proceessed American breakfast food, but we noted miso soup and steamed rice as daily breakfast offerings along with kimchee noodles.
BATHROOMS: Well laid out for size given the low end nature of Springhill Suites, with extra towels provided. Grab bar in the shower gets a big “woohoo” from us as safety feature.
ROOM: Beds were comfy, suite furniture laid out for easy convenience, fridge and kitchenette sink came in handy.
WIFI: Free and worked well.
PARKING: Ample free parking in lot.
LOCATION: Minutes to downtown Austin and convenient freeway access to travel to points west that we wanted to visit as well.
ACCESSIBILITY: Although we did not look at the accessible rooms on prem, we noted there did seem to be some assigned even on upper floors. (There’s a “woohoo” for you when it is so often the case that these rooms get assigned to the worst spots on the first floor.) In addition, all public areas of the hotel seemed nicely accessible as we looked about.",4,3,-1,1
"Great Value, especially for the area!
There are MANY questionable hotels/motels in the Houston area. I am always nervous booking online not knowing where we may end up. This was a fantastic area and the La Quinta Inn & Suites was very well kept and clean.",5,5,0,0
"Nothing worked
We stayed at a la Quinta in Atlanta and it was very good so decided to try one in Memphis (what a mistake).
We arrived and checked in the lady that helped us was very friendly and considering she was pulling a double shift was very happy. We were checked into room 624 top floor away from freeway, as soon as we tried to connect to wifi our problems began, we could only connect if we pressed our devices up against the door and even then it was barely a signal. We need wifi as we planning a road trip acros USA and need to arrange hotels.
We went down to ask to be moved to a room that had a good signal to be told no as no other rooms available (it's a very very quiet hotel considering its a very quiet hotel apparently) the only way we can get wifi signal is sitting in the hall way or in the lobby.
We noticed there was no remote for the tv so called and asked to be told yeah come down and get one, which we did and it didn't work.
The bathroom door didn't close as the lock doesn't line up to the door frame.
The bed is so lumpy that I couldn't sleep on the left side as my back was arched from the lump so got cosy with the wife squeezing into one half of the bed.
Breakfast was the only saving grace.
Would not recommend staying here at all",1,2,1,1
"Pay the extra money to stay somewhere else
Where to begin...they left our door open and unlocked while we were out, then they rented our room to some other guy who came in the room to drop off his bags, much to our surprise. Then, they got an attitude with us when we registered a complaint about the double booking. Then they locked us out by deactivating all keys after they straightened out that guys correct room. Their idea of housekeeping is to make the bed (around 5pm). Never saw any evidence of vacuuming or wiping down surfaces. Did not replace cups (which were all styro foam, such a nice touch) or coffee, did not clean coffee pot (each day, the previous days coffee grounds were there). It was seriously the worst hotel I've ever stayed in. Oh, and they double charged me for one night, and I'm still not sure if that will get properly adjusted on my credit card. I see an angry phone call in my future, because it seems like that should be posted by now, but so far, just the room double-charge is on my credit card online statement...sigh",1,1,0,0
"Don't believe the info on their website!!
Room not ready 1 hour after posted check-in time. Carpet filthy, stunk of smoke. Picture on wall (though scew-mounted) was hung upside down. Only power outlet in bathroom was inoperative. Had to reconnect power to TV converter box-had been left unplugged. No outlet to connect provided coffee maker. Noise from other guests late evening and middle of night not controlled by staff. Returned from dining out @ 10 pm to find no parking available on property resulting in having to find spot on street blocks away. Was promised 10% price reduction for our trouble by manager named Ricky. When checking out, price had not been reduced and Ricky was not there to authorize. Staff promised he would contact my mobile but never heard back from him and price was not adjusted. Many promised made but not delivered by staff. You can definitely do better then staying at the Capri!!!",1,1,0,0
"Run to nearest competitor!
After previous experiences, I have made it a point to stay elsewhere whenever possible. However, I have had to stay here several times due to location and employer requirements. The biggest problem is service. They just can't seem to get it right. I call in advance, call the day of arrival, and still have a problem getting what I need in a room. And I don't get it! Ever! Even when I book months ahead of time. I have even made specific requests for a specific room by number. NO! They can't even get that right. You would think that this would be a simple thing to do for someone who has stayed in this hotel more than 30 times for week long stays. I only stay here when there are no other options. Spend a bit more and go elsewhere unless you really, really, really don't care about service. Unless you get rooms on the alley, the street noise will drive you crazy. Oh, and the rooms are tiny.",1,2,1,1
"Check your bill
Please make sure to check your bill after paying the amount as its possible they might have overcharged on your card without your knowledge. And they will say it might be computer issue. Location is average. You will hear train noise all the way.",2,3,1,1
"Shabby worn and tired place
Dont bother with this place ...really unless you've gotten a super cheap rate and you're desperate. It's like a bad motel with ancient shabby furniture in the room and beds you can feel the springs in and roll and sink into the pot hole in the middle. You wake up feeling ancient. The chair and couches do not have contrast piping..worn out all along the edges and sides like you would see in a goodwill store. Forget about the internet...it keeps losing connection and is like dialup, really. OMG we turned on the dishwasher one night and it was the loudest thing we'd ever heard...we had to flee. It was even louder than the fridge when it kicked on or the room circulation very very old and dated...don't touch the tv or the wire will disconnect. The breakfast stuffs were cold/ lukewarm at best and we tried a bit of the evening fare whoa salty. Wanted to leave straight off but they were going to charge us anyway unwilling to let us checkout even a day early.. They must survive being like a hostel for international students...they were everywhere filling up the lobby, piling up mountains of sliced bread (doesn't matter if that's cold) for breakfast...such a big contrast between hotels on the same vacation... what a letdown. This place seriously needs a facelift and injecting something other than indifference into staff",2,2,0,0
"$4 to bring up 2 forks....just ridiculous
Full disclosure: First Reniassance I have gone to in the US, after a couple very pleasant and rather luxurious experiences in China. I'm not sure how their branding is positioned here or what should I expect from them.
This is a very nice, comfortable and clean hotel. Views of Boston are fantastic from the upper floors. Our room was spacious. Excellent location if you need to go to the Convention Center, and not terribly out of the way if you want to tour Boston. It's a matter of context, if you come from a big city, given the compact nature of Boston's downtown and historic neighborhoods everything will seem relatively handy.
I had this incident one night, however. My wife and I had leftovers from lunch at a nearby restaurant and we hate to throw food away, and I had just bought some excellent fruit at Haymarket to round a little dinner in the room up. I called to have a couple forks brought to the room, and much to my surprise I was asked if I had ordered room service. I candidly explained what was going on with my ""dinner arrangements"", to which I was told that it would be a $4 fee. Are you kidding me? Had we needed knives it would have been $8? Totally unnecessary disappointment. I'm still scratching my head on this one.",3,5,2,2
"Horrible costumer service and hotel was not nice.
The desk clerk (man) was not attentive at all. He did not greet us and just asked what we needed. He did not seem to care about the guest (at least us) and did not make us feel welcome. I noted that the room was for only 2 guests and brought it up to his attention and ended up paying for the third person – he didn’t even thank me for that, as all three of us were standing in front of him yet he did not notice that detail and if we were not honest we could have just left it as that. At check out, again he did not greet us or asked how our stay was, I asked for the receipt and he threw it at me across the counter! The receipt had my wrong address which he did not correct although I had hand written the correct one at the time at checking. I maintained my composure because I did not want to cause a confrontation for his unprofessional and horrible behavior which I now regret because I do not let people treat me that way. The room was not great but it wasn’t disgusting. I guess hotels are pricier in Austin and that is how we ended at the Ramada Inn. Bottom line: Never will I stay at the Ramada Inn Hotel and have already told my friends and family to never stay there either. I’m very upset and disappointed on this man’s rude behavior toward us and hope that something gets done about",2,1,-1,1
"Good location.....way overpriced!
I have stayed in much nicer hotels that were much cheaper than 400 to 500 / night!!!! I'm not your occasional traveler. Just like the heading states great location, but way overpriced. Very small rooms. Conceirge staff was very helpful!",3,2,-1,1
"Comfortable, excellent location
I spent 3 nights at this hotel with my boyfriend MLK weekend. Hotel was comfortable and quiet, with a very convenient location. We were able to easily access many tourist attractions either on foot or utilizing public transportation. Two negatives of note: shower door leaked and created a minor flood every time it was used and wi-fi was only available for a $9.95 daily fee. Other than that, we had a very enjoyable stay.",4,4,0,0
"Great hotel!
We just returned from our trip to San Antonio where we stayed at the Drury Riverwalk. It was a great time. The staff is so friendly, the pool is clean and well maintained, the evening ""kickback"" was awesome. Our daughter wanted to have her dinner there every night, which was great because the adults could then go have dinner later and the kids were already fed. The rooms are clean and very comfortable. Everyone there made sure we were happy during the entire week. I would go back over and over. Thanks Drury!",5,5,0,0
"Non-secure long term parking
We recently stayed at the hotel based on their advertising as a secure park and fly location. Unfortunately what is advertised is not what you get. We were required to park is a grass field located next to the hotel. There are no lights, no fence and no security camera's. Our vehicle was vandalized. Upon speaking with staff, this was not the first incident. Management, was cordial, but would not accept responsibility for the security of the vehicles. We would not recommend staying, as it is not safe.",2,1,-1,1
"Great Hyatt
The Grand Hyatt DFW sets the bar for other Hyatts. The people were professional and friendly. The rooms were stylish, fairly large, comfortable and surprisingly quiet. It is a Hyatt, but definitely on the highest end of Hyatts I have seen. My room was on the 3rd floor and I expected to hear some airport noise, but it was silent. I didn't hear hallway noise or noise from other rooms either (and the hotel was full). 
In terms of location, it's in the airport (so that's either a plus or a minus depending on your needs). But this is definitely no ordinary airport hotel.",5,4,-1,1
"Hotel Transylvania
I stayed one night at the Hotel Pennsylvania. It was one night too many. I would have preferred staying in my Hurricane Sandy afflicted apartment with no running water or electricity over this grime infested ""hotel."" As a New Yorker for the past 5 years, I have walked past the Hotel Pennsylvania hundreds of times - each time thinking to myself how creepy this hotel looked. Not only did this hotel surpass my expectations in terms of utter creepiness and dirtiness, but in terms of absolute filth, grime, and scum. To say that this hotel was a culmination of all my worst hotel fears is an understatement. Every inch of the hallways were covered in cracked paint, in a state of incomplete repair. There were chunks of the wall on the carpeting covered in a white powder, along with broken, cracked doors leading to nowhere. In our room, we were greeted by dim lighting, 100 year old carpeting and bed spreads, as well as a rust-filled heater in the bedroom and a rust covered vent in the bathroom. There was a giant crack in the bathtub, along with dirt and grime that seemed to have been accumulating for 20 years. Now, lets talk about the mattress and pillows. I was awake the ENTIRE night due to sleeping on 50 year old mattress springs, and a pillow that can only be described as flatter than a pancake. If you could hand pick all of the least desirable and outright horror-movie qualities in a hotel, you would design something almost identical to the Hotel Pennsylvania. If I could give this hotel a rating of negative five stars, it would be too generous. Do not let the 2-star reviews of the overly generous and deeply confused sway you otherwise.",1,1,0,0
"good location but found a mice in the room
how can i say.... I already read previous comments so I had a very low expectation before check in. I bid this hotel at relatively reason price so the room is in reasonable size and offers magnificent NYC city view as we were put in at higher floor. However, I bump in a mice right after I settled kid to sleep. It was small mice coming out from TV stand and started running around after we saw each other eye to eye. I called up hotel and the staffs, four of them, came quickly and put us in another room with lower floor. With the surprises seeing a mice and didn't want to disturb kids sleep, we didn't complain too much. The staffs came in our room without an apology, seems this is common in this hotel or in NYC. But only offered helping moving the luggages. For this hotel, I have to give credit for its location. There is no refrigerator in the room so don't bring any snacks in the room, which might attract the unexpected guest(s).",2,1,-1,1
"Loved it! We'll be back!
We got a really great rate through Hotwire so I was really nervous that we were going to get a old run down room in the back. Instead we got a really nice remodeled room in the tower with a balcony overlooking the bay. The staff was friendly. The room was nice and the bed was comfortable. The parking was so much better than the other hotel we stayed at in San Diego and they didn't even charge us for parking! We loved being able to walk right out onto the beach. We'll definitely be back!",4,5,1,1
"Want Sleep? Don't stay here
Nice location in the outskirts of SF. But the rooms are very very noisy. Even within the Hotel itself the doors slamming and the party ramping up all night. 
Spoke to Front Desk Manager and he did offer to move us, but was also assured it would not happen again. The next night was a bit quieter, but the last night of our stay- we should have partied with the people because trying to sleep in quarters like those was like being at the party.
Upon check out at 5:15 AM I informed the night manager for the day manager to contact me after he apologized but to this day- 4 days later- no call.",2,1,-1,1
"Wonderland
Located in a quite street in SOHO and uber incognito. I stayed on the 12th floor and had unobstructed views of the city. Staff was pleasant, room was small but very well laid out (it's NY!) and the outdoor areas of the hotel were cool. I totally dig its interior design and the restaurant Imperial No. Nine is quite stylish. Overall, thumbs up!",5,4,-1,1
"Not a good representative of the brand
Although this hotel is average, I rated it poor because it is not a good example of a fine brand. My review is based on a five night stay. Hotel location is good, but everything about this place from the lobby to the popcorn ceilings to the shower curtain rods is so dated. It screams 1985. Also, the gym doesn't live up to the brand. I guess I was spoiled by the San Diego one - now that is a nice property! My first room was near the elevator and it was like sleeping in a subway tunnel, never had I experienced anything quite like it. There was also a big nasty carpet nail sticking up where the carpet met the tile of the bathroom, but I am sure they will fix that...Of course they moved me to a quite room and I was happy, but just got a call on the night before checkout telling me that they are shutting off the water to this floor at 4am tomorrow morning but would be happy to move me. You know what a hassle it is to re-pack and move rooms, especially the night before you check out, so I am not thrilled about doing this. I decided to stay put and take my shower at 3:45am tomorrow before heading to the airport at 5:30. Anyway, as much as I love the Marriott Marquis brand, next time I am going to stay at one of five other similarly priced newer hotels within a block of here.",2,2,0,0
"Centrally located in busy district
The hotel is old, yet nicely appointed. The suites are average, with two separate areas and two flat screen televisions. This is a ""no frills"" hotel good for sleeping. Outside can be a little dicey at night, with some shady characters, but there is a visible police presence and I felt relatively safe. The hotel is right on the Loop, convenient to the Bean and many of Chicago's famoous sites. If you're looking for a good location for doing business in Jeweler's Row or in downtown Chicago, this hotel can be a more-reasonably price option to the large chain hotels nearby. The free Internet is definitively a plus.",3,3,0,0
"Not great...
Judging by previous reviews, I booked a Superior King Room. I arrived at the hotel and was sent to a oddly shaped Queen Bed Room across from the only ice machine in the entire hotel. It faced a brick wall outside the window. I asked to be moved to a promised King room and they complied. Rooms are small but many NYC hotel rooms are small. The hallways are quite shabby with old carpeting that looks pretty dingy. I checked out the next day and stayed elsewhere. Not what I expected based on reviews.",2,2,0,0
"Great Find!
What a great find! Staying at the modern Band B is truly unique. Being there wasn't only enjoyable, it was an international experience. Lisa (owner) made us feel right at home among her other interesting guests, some from fascinating places around the globe. She and her staff have a genuine and personal touch that makes travelling for business or pleasure not only comfortable, but memorable. The meals were delicious and served with lively, hearty conversation thanks to Roxanne's culinary expertise and happy disposition. We could jog the neighborhood and walk to trendy cafes and artsy shops. Since it's near Westheimer Road and in the Arts/Museum District, there's plenty around for turning a day into small adventures, ...and not to forget Rice Village. Don't be fooled by the unassuming exterior. The B and B's cozy rooms are beautifully done, as is the hospitality. Lisa goes out of her way to make sure her guests have a wonderful stay. We'd go back in a heartbeat. David and George",5,5,0,0
"Simple and good value
Just back from a week in New York where my wife and i spent very little time in this hotel but hey, isn`t that what you are supposed to do in New York, get out and about? 
We read the reviews on this hotel before we went and have to say that the overall ratings this hotel gets on Trip Advisor are pretty accurate, the location is very good, close to almost all of the places you would want to go in the city, ideal also if you want to venture further than the city, it`s right next to a tube station and the main line (Penn station) for Boston, Washington etc.
 The hotel its self was basic but clean and the beds were very comfortable, we read about the noise levels being pretty high but pesonally didn`t hear anything after 11.00pm but we were on the 15th floor so that might have helped, we were also very tired by the time we got back to the hotel because as i said, when you are in New York you just get out and enjoy as much as you can physically take in. 
Breakfast was very busy and the restaraunt was very small, around 20 tables, but there were around 8 large tables situated just outside the main entrance which you could use, weather permitting, and you also had the option of taking breakfast to your room, however, that said, if you wanted to eat in the restaraunt, you would not have to wait more than a couple of minutes for a table to become vacant, you have to remember that you are in New York and it is one of the busiest city`s in the world so you expect it to be a liitle difficult some times. 
I booked this trip through British Airways and was reasonably impressed with a price of around £850.00 each for a 7 night stay, with breakfast and this also included connecting flights from Glasgow to London and transfers from and to the airport and hotel. i would certainly book this hotel again.",4,3,-1,1
"3000 SPG Starpoints & I had a free room
Spent one evening - Clean, quiet, nice bed, -- Four Points is a great brand @ a very fair price",5,4,-1,1
"Cookies, concrete views and a strip club....oh my.
Stayed here for one night on a business trip last week. Made my reservation online as I know the Galleria area is nice and would offer things to do and places to eat within walking distance. 
I was put on 3rd floor, right by a stairwell facing a concrete parking garage. I was frustrated as I could not get my drapes to stay all the way closed so I had to change in the bathroom and had an overwhelming feeling that people could see in my room as they were parking their cars throughout the night. Fun! The headlights coming in my room were at all hours were really fun too. Too bad I was already completely unpacked by the time I realized these two issues after dark or I would have made them change me to another room.
Also, the bathroom door in my room blocked the front door completely. One would think that this is a fire hazard as if you left it open during the night, you would not be able to get to the door to exit quickly.
For the price, it was a decent stay and convenient location; however, do keep in mind if you're traveling as a family and or children, you may have to do a little explaining as the hotel bumps up to a strip club right next door with high traffic in the evening.
Overall the accomodations were clean, fairly quiet (minus people in the stairwell) but basic. The fresh baked cookies at the check-in desk were a nice touch and made the whole lobby smell like a warm vanilla candle.......but that's where my warm and fuzzy feeling ended - the lobby.
Will try another property in the area next time I'm in Houston.",3,3,0,0
"Great touristy location but bland with expensive ammenities
For tourists, this is a great location in the heart of Fishermans Wharf shopping, cruises, etc. It is a short 2-3 block walk to the main ""Pier 39"" (sea lions, shops, food, etc). The halls/rooms were nothing exciting but functional and clean. Street noise can be an issue so consider asking for a room no directly overlooking the street. Parking was underground and quite expensive (about $45/day) as was internet and the lobby cafe (2 bananas set me back over $5). Staff was helpful and friendly. Directly across the street is a shopping center (Northpoint) that has a Safeway grocery store, Walgreens drug store, Radio Shack, UPS-type shipping store and a wash-n-fold laundry (about $15 for 10 lbs of laundry with 2-day turn-around). Pool was small but something for kids to splash around in. The fire pits mentioned by many reviewers were a nice feature... helped keep us warm as we sat outside on cool days or evenings. Overall, no disaster if you opt to stay here but if I come back to the area, I'd probably look for another hotel that has a bit more zip and comfort for the price (though I'm not sure a better one exists for the price).",3,4,1,1
"Updated, Spotless and Peaceful.
Our clean and quiet west-facing room in the newly renovated Harbor Tower was attractive, modern, and provided a very nice view of parts of the city and the harbor while also overlooking the pool. The city lights at night were gorgeous. Parking was $26 overnight; had we known that, I would have reduced my offer on Priceline. The hotel offers a few gluten free vegan options on their in-room menu which is rare; a pasta dish, chips with guacamole and salsa, and more plus an abundance of yummies for those with no dietary restrictions, of course. 
The water pressure in the shower was just ok; it needs minor improving to make it great. We were disappointed that there were no robes. The king bed and pillows were very comfortable and I really liked the window treatment that blocked out the light for optimal sleep. Although there was construction going on in that tower, it did not begin until about 9am so we were already awake. The Harbor Tower also is where you can go to Top of the Hyatt, on the 40th floor for an amazing panoramic view. The Seaport Tower, although not updated yet, has very Victorian décor in the rooms, we were told, but also a better view of the Harbor. 
We were very happy with the choice we made and would definitely stay here again.
In addition to the parking fee, the very loud trains late at night annoyed us. No matter which hotel in the Gaslamp Quarter you’re in, you will hear the trains.
Consider the $26 overnight parking when making an offer on Priceline. We paid $135 for the room; taxes and fees brought the total to $160. Add the parking fee to make $186 the grand total for one night. Knowing what I know now and if I had a Do-Over button, I would start my offer at about $100.",4,4,0,0
"EXCELLENT
This hotel is our home @ San Antonio TX. Is close to Seaworld, has a great hot breakfast, pool. My children love it",5,5,0,0
"Strapped for cash but need to be on the Upper West Side?
My go-to neighborhood is the upper West Side..Yes there are better deals in Times Sq etc, but it is so noisy and crowded.My husband and I stay over in Manhattan at least three times a year and I can tell the economy is coming back, because my usual West Side hotel, the Excelsior, has gotten a bit too expensive for my still recessionary budget. So, I went to a discount travel site and got On The Ave hotel. I read the reviews here at Tripadvisor, and decided, despite the tiny rooms, etc, I would book it. The travel site I used called this a 4 star hotel. That is a real stretch, but it did have some important things going for it. First the good: Very comfy bed, pillows; nice modern decor, QUIET, Very nice staff, without exception, gleaming chrome in marble/slate bath, good toiletries, nice linens (except for the comforter with the black X in magic marker that stuck out from the cover.. not sure what that meant), ,Kuerig coffee maker in room, flat screen tv; nice neighborhood close to my fave French breakfast spot, The Petit Matin, in the hotel Lucerne. Close to subway(2 blocks)..And high hat lighting which is dimmable. NIce touch -and a lamp on each side of the bed. 
Now the stuff I was not nuts about, but not major to me..room VERY small, even by Manhattan standards,( I got a standard sized king room, with equally skinny claustrophobic halls. If you are a person of size or claustrophobic, do take this into account! Although they put new caulking in the shower, there was a lot of brown gunk on the edges that just happens when some water leaks out. Some bleach and a toothbrush or a razor blade are needed there.. I mentioned it to the front desk.. Wallpaper ripped all along where the chair hit it. Yes, there is only one chair at a desk with no lamp. No other table and chair, so if you spend any time in the room, you have to be in bed or at the desk. There is not a dresser, but some shelves in the closet, and drawers in the desk. The bathroom is actually kind of cool in that it has a marble shower and a funky/hip stainless steel square sink. There is a hairdryer, and iron. I would go back. My husband would not. He said it looks like a renovation that did not pay enough attention to detail. He is far more meticulous than I am.",3,3,0,0
"A great place
Seattle is expensive, so shop around on Hotels.com or Booking.com and definitely use Trip Advisor to review everything you’re looking at. After days of searching, I came across this place and I’m thrilled I did. First, it has free underground parking which is always a plus. It has great staff who are very friendly and happy to help point to great restaurants or things to do. It’s in a great location, right in the heart of the University area which means lots of different places to eat and public transit. The hotel has a pool but it isn’t located within the building, it’s about a block away. It has free wi-fi that is strong and that’s necessary for trip planning. The room we had was amazing…two big begs and a very cool separate space with a counter and bathroom. There was an extra sink outside the bathroom which is always helpful when you have three people in the room. Awesome Keurig coffee maker which makes fabu coffee and tea. We were on the sixth floor and the only noise you hear is sirens which are quite frequent. I slept through it but my partner didn’t. If you’re sensitive to noise, bring earplugs. The only negative we had with this hotel was that they didn’t tell us that the free shuttle to downtown should be pre-booked. So when we phoned down the next morning, they informed us that the next three hours of the shuttle bus was booked. Seriously? So they gave us bus directions which were wrong so we waited at a bus stop for 30 minutes before finding the actual bus that went downtown. So other than that, things were great. I’m sure the free shuttle would have been useful so book ahead. I would stay at this hotel again for sure.",5,4,-1,1
"Staff not very helpful
We were upgraded to a suite with one bed and a pullout couch when we made the reservation. We wanted to be on the quiet side as the other side faces the highway. When we arrived we didn't think the pullout couch would work so we requested a room with two beds. We were told that all the two bed rooms faced the highway. We moved to a two bed room that faced the highway and it was very noisy. I couldn't sleep due to the noise. We had intended to stay five nights but checked out after one night. The person at the front desk could not run a different credit card than the one we used when we checked in. We had just used that credit card so I know it worked. The front desk person that morning was not very helpful at all. Moved to the LaQuinta next door got a quiet room stayed that for the remaining four nights. Don't stay here if you need two beds because you will be on the noisy side. The only reason I didn't rate this as terrible was because the front desk clerk the night we checked in tried to accommodate us.",2,1,-1,1
"Great facade on the MOTEL... Nothing else.
I stayed at the Porto Vista on 3/2/12. The lobby is nice, the club is nice, the exterior looks nice, the neighborhood (Little Italy) is beautiful!! BUT: The rooms are comparable to a Motel 6, the carpets in the hallway are dirty/stained... This must have been a crappy motel that was ""remodeled"", the parking structure under my room was filled with junk! Old TVs, vacuums, furniture, etc. Looked like a ghetto. SEE PIC ATTACHED!!
I decided to leave after one night to stay at The Indigo, in the Gaslamp (THAT was nice!!). Anyway, the morning of my departure, I watched the valet pull my car into another car!! Needles to say, I will never stay in this dump again... Oh, the staff was SUPER friendly!!",2,1,-1,1
"Trip to Seattle at the Westn
I recently attended a professional conference in Seattle and stayed at the Westin. I had a fabulous view looking out from my king size bed room. The location of the hotel is greats and a very short distance to shopping at Nordstroms and tourists sites like the Space Needle, Blown Glass Museum (which I didn't get to visit) and the fish market. I'd recommend the hotel and stay there again!!",4,5,1,1
"Don't Pick The Sofa Bed
Hotel is a great location near Grand Central and Subways. Hotel is clean and people helpful. I was with a couple and they got the bedroom of a suite. I slept in the living room on the sofa bed. It was well worn and very uncomfortable. i had to sleep across the bed to avoid a bar and a dropping off end the bed. Also the bathroom access is only from the bedroom so if you are in the living room you have to disturb the bedroom guests to go to the bath room in the night. Very inconvenient.",3,2,-1,1
"Your best bet on the Upper East Side
Fantastic location, close to the museums and great shopping on Madison Ave.
We encountered only the nicest service, from our telephone reservationist Patricia, to the front desk mgr. Channing. The bellman couldn't have been nicer. They took good care of our car and nothing was too much to ask.
Rooms are lovely, clean and stylish. I love that they offer 24 hour room service.
Bed and pillows SO comfy! Had a great nights sleep and the 77th Street view had minimal noise as opposed to a Madison Ave. room.
The only reason I gave the hotel 4 stars instead of 5, is they had no docking station to charge our phone! Even the gal at the front desk said it was kind of odd in this day. We managed to survive the weekend without a phone, and they were willing to charge it for us at the front desk.
Also we had some miserable stains on the rug in our room, but I guess that's life in a hotel!
We will definitely return to this fine hotel, they couldn't have been nicer. Thank you!",4,4,0,0
"No issues what so ever!!!!
Stayed in the Penn 5000 room for 4 days. Read all the nagative rewiews and was not looking forward to opening that room door. But I really dont get what the fuss is about.
Is it the best Hotel I ever stayed No but for the price I paid it would be stupid to think so.
Yes the hall is dated and look like the hall of the hotel for the Shinning but who cares you dont sleep in the hall.
The room was small (what hotel room in New York isnt) but its was clean and it was cleaned everyday. No issues what so ever.
Yes the waiting time for check in was 45 min I ask myself what do people expect the hotel has 1500 rooms it takes a while to get people checked in.
Location is the best you can get and if you are not asked about the hall its a great place to stay.",3,2,-1,1
"Great views from the old grand Dame
Five nights in February 2012 at this well-known hotel with a great view of the whole park was good enough reason to give a good review. The large room, with a pricey upgrade, was fine but the bathroom was not refurbished as promised and the room amenities were of yesteryear...not complaining but not as promised, however it did indeed remind of the scandalous stories that occurred a few decades ago...! The breakfast included in the upgrade was certainly not up to international standards but the dining room is splendid looking over the park from the 2nd floor. Aside from the bar and restaurant good service, the rest of the hotel staff were not making much effort to make our long term stay more friendly, even when a flea was found in the sheets!....not a bed bug but a flea which could have come from anywhere,,,even from outside the window of the 39th floor in the middle of winter...really general manager?...really?",4,3,-1,1
"Not too great...poor location
We stayed here at what we thought was a three star hotel. It was half way upgraded and we experienced leaks and ants. I don't think it is in a good location either. It was difficult to get to and not in such a great area in my opinion. They also switched our room when we had a leaking ceiling to the room right above that was the cause of the leak. That didn't make a whole lot of sense to me. The nicest part was the lobby.",2,2,0,0
"Horrible Horrible Horrible
This hotel was dirty, outdated, and the service was terrible. The bathroom was really dirty. The only ready we stayed there was because we were required to do so by our club team in order to participate in the tournament over the weekend.
There was no breakfast like at other hotels, all they had was milk, coffee and some cereal.
One of the other parents said he didnt have a fridge or a microwave, and there was no shower head in his shower! 
The head of security (or as she stated she was) was this mean old blond lady. She kept nagging us the whole day and night too while we were at the bar playing pool. She thought that because she was an employee of the hotel she could talk to anyone however she wanted and it was fine. I will definetly put a complaint with corporate on this one.
I would not recommend this hotel to anyone! If it wasnt for the entire club staying there, I am sure they wouldnt even have any service.",1,1,0,0
"comfortable W, but what a difference in room types & sizes
I recently did a four night stay at the W Westwood (Los Angeles) hotel. While this is my first review of the place, this was actually my second stay at the hotel over the past 3 years or so.
For my first stay a couple years ago, I ended up getting a really nice upgrade to (what I think was) a ""Fabulous Suite""on the top floor thanks to my SPG Gold Membership. 
This time around, I didn't have a Gold card so we were given exactly the rooms that we had reserved. We had two separate reservations and two different rooms for our stay as the first part was a corporate reservation (working in the area) and the second part was to explore around Los Angeles over the weekend. 
You may read in some places that this is an ""all suite"" hotel, which isn't exactly true. The smallest rooms are named ""Wonderful Studios"", but they absolutely aren't suites and instead end up being actually quite dinky and cramped. We did this kind of room for the first part of our stay. This room had a sliding glass door between the room and the bathroom area, and no ventilation fan within the bathroom, so any noise or action happening in the bathroom will be amplified out to the main room (in other words, if there are two people in these rooms, you'd better be really comfortable with the one you're traveling with). 
For the second part of our stay, I had reserved a ""Spectacular Suite"". Unlike the Fabulous Suite on the top floor, this one had a closeable door between the sleeping area and the living room area. 
The rooms I stayed in had room safes, closets that nicely lit up when their sliding doors were opened, robes, an extra blanket & pillow, an iron and a board. 
While the room windows are somewhat smaller, I did very much appreciate they weren't locked and instead could be opened to let in lots of fresh air. If you do this, be a considerate guest and turn off the A/C unit. Speaking of the A/C unit, I'm one of those guests who likes to have some ventilation and air circulating while I sleep, but in these rooms I wasn't able to get the fan speed above ""barely audible"". In other words, the in-room A/C & heater units aren't super powerful.
To be honest, I'm pretty certain that no two rooms in this building are exactly alike, even if there are multiple rooms of the same room type. The reason for this is because this building was originally built not as hotel, but as a UCLA dorm. It's then gone through a few extensive renovations. After a dorm, this was a convalescent home, then an independent hotel (the Marquis), and finally the very first W hotel run by Starwood. Many of the standard room features you'll see in W's around the world started here (e.g. the recessed and brightness-adjustable florescent lights in the wall). Speaking of renovations, the building is due to get another set of extensive renovations -- especially in the lobby area -- relatively soon as the building has been purchased by new owners. The hotel will continue to remain flagged as a W for the foreseeable future. 
The one and only free thing you can do on the computers in the lobby is print out boarding passes for your flights. Anything else you want to do on those computers will cost. If you have your own laptop and don't have SPG Platinum (i.e. super frequent guest) membership, WiFi access runs $15 for 1 day, $28 for 2 days, $39 for 3 days, $48 for 4 days or $55 for 5 days. One nicer gesture here is that you can get an hour of WiFi time for free and I believe you can repeatedly renew that when the hour expires. 
I tried out the gym downstairs, which had a nice collection of free weights and benches, a Nautilus machine, four treadmills, two elliptical machines and one bike to work with. The ""Wet"" pool behind the hotel is actually pretty small, but when the weather is nice, it's packed with people. Some months out of the year they'll convert the pool into a skating rink called ""Chill"". The neighborhood that this W is found in is really pretty, with lots of leafy trees all around. 
Another nice current promotion is for all current SPG members (regardless of elite tier): show your SPG card in the restaurants for lunch or dinner and the restaurant manager will adjust your check down by 15%.
A couple ""F.Y.I."" things here:
1) There's construction happening on the 405 and consequently, traffic on the freeway, the on & off ramps and even the surface streets around the area is even more wretched than usual. Budget plenty of extra time in any of the driving you plan to do. 
2) Breakfast vouchers are handled in an incredibly clunky, almost customer-hostile way. While I paid a bit more for a ""breakfast included"" rate, it turned out the breakfast that's included is a ""continental breakfast"" (check the fine print on your reservation details) which ends up being worth only $12.50 per person. In the restaurant, cooked-to-order items on the menu start at $13… and average around $18. If one does end up using the $12.50 per person credit, the server may unilaterally slap the guest with an unexpected and not pre-disclosed mandatory 18% gratuity fee, too (I'm not sure how that happened, we didn't have any bad interaction with this server or perhaps he was having a bad day or simply misunderstood the voucher rules). And while the restaurant confiscates the breakfast vouchers, the bills they handed me had the full price with nothing adjusted off of it. They instruct the voucher-using guests to go to the front desk to get the bill adjusted. Huh? Then what was the point of the vouchers?
3) Valet parking continues to be a steep $38 per night, including taxes. At least there's in & out privileges with that. There's a (non-W-affiliated) self parking deck about one block away (the corner of Hilgard & Weyburn), but I'm not certain if the deck allows overnight stays for your car.
4) Pay close attention to your bill at the end. While my first bill had taxes that were well itemized, my second bill lumped all the taxes & fees into a single line item confusingly named ""room revenue"". And the taxes & fees billed were twice as much as the 17% taxes the original reservation had estimated. A call to the front desk from the airport got the bill corrected, but I'm guessing plenty of guests (especially ones on expense accounts) overlook stuff like this.
Would I stay here again? Not certain. For the most part, the staff here is nicer and less snooty than at the other upscale W's I've stayed at over the years, but I didn't necessarily feel like I got a decent value for the $350 (including taxes) per weekend night I was paying. Hopefully you can find a deal or package where you're paying less than what I was. 
Hopefully this information helps you out. And if you did find useful information in my review, please let me know by clicking the ""Helpful"" link down below. Have a great stay!",3,3,0,0
"It could have been worse.....
This is a good location in the city but it's proximity to a heavily trafficked road, a really dreadful apartment complex next door and neutral staff left me wondering why I chose this place. It was affordable! There were some other motels in the area that looked better but I didn't check them out.
PROS
Good location - Thai town
Lots of stores and restaurants nearby
Off-street free parking - a real necessity these days in LA
Big screen TV
Heater functioned
CONS
Room could be a bit cleaner
No remote control
Front door not properly sealed = lots of traffic noise
Room a bit cramped 
No blanket on the bed or closet
Lots of street people out front",2,3,1,1
"Favorite Chicago Hotel
Nothing beats Chicago in the summer, especially when you're staying at the Sheraton Chicago. I love the location -- close enough to Navy Pier or Michigan Ave, but far enough away to be nice and quiet. Staff is very friendly and attentive. I stay here for the majority of my visits. Arrived on Friday evening. Fast check in. Then went out to meet family for dinner. Up early Saturday and enjoyed the club level breakfast (more great views). I also like that when you meet Sheraton staff in the hallways that they're always very friendly. I was out and about most of the weekend, but when I'd come back my room was always put back in tip top shape. I also really like the doormen. Always so friendly and knowledgable -- they might be my favorite!",5,5,0,0
"Room Great - Paperwork and Billing AWFUL
Property and location was excellent. When we checked in we were asked for a card for ""incidentals:"" We gave them our debit card not thinking about it.. knowing we wouldn't charge anything here. The next day our card was declined because Holiday Inn charged a 250.00 hold on the card. When I called to ask them to release it they told me it was standard operating procedure because we booked our hotel (prepaid) with a 3rd party (hotels.com).
They wouldn't release it until we checked out and then it took two days for the money to show up in our account. 250.00 that we had planned on spending on tourism in Dallas. I will not book another HI Express because of this. I shouldn't be penalized for prepaying through another website. What am I going to do go and pawn the TV and the clock radio for cash?",2,1,-1,1
"Nice Views
Lovely hotel with beautiful views; need better eating facilities within the hotel - cafe never seems to be open; and the coffee shop doesn't have a large selection of get-it-and-go. Unless you want a steak house, you have to walk or take a cab someplace else.",3,4,1,1
"Poor Front Desk/Surroundings
Let me start by saying that all of this Hotel is not bad. The worst part was checking in. I walked in and the clerk, (Michael) I think his name was, was standing at the desk and never looked up or acknowledged that I was standing at the front desk. After about two or three minutes, in a rude manner, said ""license and credit card"". I don't even know he was talking to me because he never looked up. Then he said it again. I asked if he was speaking to me. He gave me a dirty look and said it again. He then took them and said my room was not ready and to come back in 40 mins. When I returned he did the exact same thing. After giving him my credit card and license, he THREW the plastic cards in front of me on the desk and gave me the breakfast hours. He was not nice at all. The only other problems was, the loud rapp music in the lobby and all of the people just hanging around the hotel. It looked like a bunch of homeless alcoholics. The rooms were very nice and the rest of the staff was excellent along with the breakfast.",3,2,-1,1
"nice interior space, lack of ventilation
We were underwhelmed when, checking in, but pleasantly surprised when we got to the unit. The space was larger than expected, and nicely done...although bathroom was tiny. There was a strange smell...which we thought might have been that someone cooked something unappealling,...but it never left. Unable to open the windows,...and tiny window in bathroom shower, which opened to a courtyard, was unable to be closed.
The location was great, and staff very helpful. Rooftop had a nice deck, and we lucked out in that parking was available. 
There are not any services at the complex, which is really like an apartment with a front desk,...but none are needed as everything is walkable.",3,3,0,0
"Great Location and Room
Aside from the blah decor, this hotel offers a living room, kitchenette, bathroom and bedroom, all very spacious. It is conveniently located to LAX and offers a shuttle to the airport every 15 minutes. Parking was $26 a day but provided easy access to the suite. Balcony was a big plus and we were able to watch the planes coming and going from LAX. Breakfast was standard Embassy Suites fare and included Starbuck's coffee. I will definitely stay here again!",5,4,-1,1
"Owner of The Hotel Giraffe DOES NOT STAND behind their services either!
My husband and I stayed at the hotel the weekend of March 8th. Shortly after check in my husband was notified by the hotel's General Manager that his car had been involved in an accident while the car was being driven from the hotel to the parking garage. Two estimates were promptly provided at the request of the hotel and the parking garage. Since then my husband has followed up with hotel and parking garage multiple times to be given a total run around. To date the matter remains unresolved. What makes this experience even more distasful is that the Hotel's owner Henry Kallan called my husband and promised to look into the matter and get back to him. We have not from Mr. Kallan or his staff since. The handling of this matter is deplorable considering we are dealing with the owner of the hotel. It is obvious that neither Mr. Kallan nor his hotel have an interest in accepting resposibility for damages caused to the vehicle while in their possession. This is a matter of principle at this point but it is tough dealing with people who have none. If you decide to stay at the hotel and the unforseen or unplanned occurs, don't expect these folks to stand behind you and do the right thing. You wil be on your own with whatever damages to your property they are cause for. Good luck!",1,1,0,0
"Don't stay here!
The hotel is a 20 minute walk to Fishermans Wharf. The rooms were disgusting... dirty and unkept. There was garbage under the sink in the bathroom. It almost seemed as if the room was not cleaned. There were scuff marks on the walls and dirt in the corners. The parking is under the building and the spots are so small, your car might not fit. It was so bad that we left and went to the Holiday Inn at Fishermans Wharf! Do yourself a favor and DO NOT stay here. There are MUCH better options, closer to Fisherman's Wharf, and almost the same price!",1,1,0,0
"Overpriced and Underwhelming
We were moving our daughter into college and taking our pickup truck to move all of her things. Underground parking was not going to work in msot cases because the truck is 21 feet long and 6 feet high, so one of the most important criteria in searching for a hotel was parking. Not only did I need above ground parking, but also secure parking. Not being all that familiar with DC, I chose this hotel after searching online, becuase it seemed the parking would work out. We found the hotel to be in a VERY rough part of town, and although the parking area was gated, and they claimed to have security at night we were not reassured. The lobby of the hotel was updated, but the rooms were run down. The suite had a sofa bed that you could not sit on and definitely could never sleep on! We requested another room and it was equally run down, with another sofa bed that was falling apart. We left the hotel and moved to a hotel that I had previously stayed at and liked very much, but I thought the parking would be a problem, (and when I had previously checked was unavailable for the dates we were travelling). A phone call determined that they had available rooms and their valet only garage could accomodate the pickup truck. The best part is the per night rate was really HALF what the disgusting Comfort Inn wanted for a room. The hotel we ultimately stayed inn was the Homewood Suites on Massachusetts Ave., NW. I have now stayed there three times. The staff is always friendly and helpful, the rooms are immaculate. Each has a king bed, suite with queen sleeper, fridge, microwave, dishwasher and stove top. The only negative is the buffet breakfast which is not great.",1,2,1,1
"Fantastic atmosphere
My family stayed here for 2 nights I wished it was for longer. Beautiful grounds, lovely and clean rooms, very helpful staff. The food in the restaurant was delicious. If you are looking for a great place to stay, then this is it! Definitely would stay here again and recommend it to other people.",5,5,0,0
"Average Hotel for Brief Stay
Although recently remodeled, they only seem to have twin beds in the rooms. If you want to sleep by yourself, it's fine; on the other hand if you are used to sleeping with your spouse, it is an inconvenience.
The new flat-screen TVs and wi-fi in the room are nice touches.
It is a tub-shower, so you have to hurdle the side wall. There is, however, a nice massaging shower head.
There are plenty of restaurants and fast-food places in the area, so you are not limited to hotel food.
If you are in Austin for meetings or sight-seeing and plan only on using the hotel room for sleeping, you can get by with it. It is rather quiet and peaceful.",3,3,0,0
"Nice Fairfield Inn
I stayed one night at this Fairfield Inn. This is a newer hotel, so everything is fresh and in good shape.
I stayed in a King room and the room was spacious and the bed was comfortable. The Internet worked well and flat screen TV was nice.
The walls between the rooms are a little thin as I got to hear an arguement between a father and son. I stayed in a room close to the roadway and there was quite a bit of noise from trucks stopping and starting at the traffic light.
Breakfast selection was just okay, nothing to get excited about. There is a Chilis restaurant right behind the hotel which is very convenient.
The staff was very nice and friendly.
I would recommend this Fairfield.",4,4,0,0
"Fall Flounder Fishing
Best Fall Flounder Fishing ever! I stopped in Houston in route to fish the Galveston Basin for 5 days! The trip included a stay at the Red Roof Inn at the West Chase in Houston. I have been to this hotel 4 times and have a wonderful time each time! The hotel is located and a very rich area of restaurants and shops. But it is the Belt Way 8 that makes it well worth the location. As you know the traffic in Houston can be the most extreme at rush hour but having the beltway and the West Park Toll Way just a block away is fantastic! You can get around the city or travel down to Galveston like i did in no time. But listening to my radio saved me this time when a fuel tanker accident shut down one of the freeways and i took the toll way back to West Chase.",5,5,0,0
"Great getaway w/ the kids!
Wow - we stayed here for a quick two night getaway w/ the kids and we were impressed! The kids absolutely loved the pool and the water slides - they were either swimming or on the slides literally all day, every day. Service was great, too. The pool is enormous and never felt crowded, even though the resort is quite large. Spa was exceptionally nice - had a much needed massage and felt wonderful afterwards. Food options were great as well - breakfast buffet was a crowd pleaser. Outdoor seating areas are a nice touch since kids could run around once they got bored with the meal times. I highly recommend reserving a cabana at the pool - gives you a home base to meet up during the day and provides additional shade, too (along w/ comfy seating, iPod dock w/ speakers, stocked drinks in the fridge and poolside loungers). We will definitely be back!",5,5,0,0
"Lipstick on a Pig
So, one would think that for the money and location of this hotel, you would get first class, all around. Unfortunately, even though I am pretty laid back on things, this hotel does not do that. At all.
The lobby is pretty amazing. Open, modern, hip. It's all there. The check in process was quick and friendly. However, I was not asked or offered the necessary card to get out of the parking lot. That was a second trip back, after I found out I could not get out of the lot.
Once in my room, I was again impressed, superficially, I soon found out. Big, bright, modern furnishings and lighting. A huge bathroom. On the surface, it was amazing. Then I started noticing. First, the desk space is the most inconvenient and uncomfortable I have ever encountered. A bar height table, with wire bar stools. Imagine sitting there, trying to work. Your legs are hanging, your butt is sore, and you are just not comfortable. I am not sure what designer thought that was a good idea. 
Then there is the plastic cups. A nice hotel like this, and they give me plastic wrapped, plastic glasses? Really!? The refrigerator did not work. The cable services made me think I was streaming on a low bandwidth internet connection. Pixellated, fuzzy, dark - all around horrible. And I was given a room looking over a parking lot and apartment complex, so, no views.
Then there was the breakfast service. I had a continental breakfast delivered. The fruit was excellent. The coffee was excellent. But the pastries - they tasted and felt at least a day old. And the price -$15 and change. For day old pastries, some fruit and coffee. The delivery fee + gratuity seemed a bit over the top. I understand why pizza places have a delivery fee, but why a hotel? They are charging me for food, for bringing up from the first floor, and 18% tip? Major robbery. And hard to overlook with the crappy food served.
But the above was the minor issues. The big issue - the parking lot. First, it costs, a lot. No signage anywhere gives indication that you will be charged, or how much. No rate structure. No one at check in advised me of this either. It is on the property, so why are they charging $18 or more, a day? Typical of so many hotels these days, to nickel and dime you every way they can. But even that was not the biggest issue. I never got out of the parking lot on my own. Their gate system stinks!! You swipe your card, nothing happens. You swipe again, nothing. Cars line up, all day long, as people find they cannot get out. Once, a hotel employee helped. The second time, a guest who ""figured out the trick."" And the third time, I was finally able to rouse someone via the intercom (which went unanswered 2x before) and they let me out. When I complained to the Valet and front desk, I was blown off. The valet was the biggest donkey of all, pretty much saying that I was the problem, since he ""never had an issue with it."" How does that solve my issue? How does that help anything? It doesn't, and he was an donkey. But then again, he is a valet.
All in all, the place looked like it was trying very hard to be hip and cool. Some of the staff, mainly front desk, was friendly. But under the surface, with the smallest amount of looking, one will see that this is just a ""pig with lipstick,"" with many of the same amenities you would expect at a HoJo's. I stay in a lot of hotels, and this one, before I arrived, I was excited to visit. I wish the excitement would have lasted all the way through. But, with that said, I hope that the hotel management takes this and other visitor's advice into consideration. But based on some of the responses to other complaints, I think there is a good reason why this hotel falls well short of quality.",3,2,-1,1
"Gross Hotel and Restaurant
First of all, Teddys restaurant is disgusting. The food is horrible, a whole bunch of flys were in the dinning room, service sucked badly but the best thing ws the breakfast. I would never eat at this place for lunch or dinner. The best thing about this hotel were the rooms but there was a cigarette hole in my friends top cover. Stay here for price but nothing else. Front desk staff was nice.",2,1,-1,1
"Nice and new but noisy rooms and mediocre breakfast
We stayed at this hotel last night when visiting Seaworld and we mostly disappointed. The new hotel is attractive from the outside (about a five minute drive from Seaworld) and has a nice pool, hot tub and even a playground outside. Our room itself was nice and new with two queen beds, but the hotel did not spend enough money on construction to make the rooms remotely soundproof. My husband, who admittedly is a light sleeper, said he could hear the beeping of the waffle machine in the lobby every time a waffle was ready (we only had one other hotel room between us and the breakfast area). I myself noticed that we heard our neighbors very easily, especially the rambunctious kid one floor above who seemed to enjoy racing around heavy-footed. The breakfast area, with its minimal dining tables (like six for a decent sized hotel and most are two-tops), seemed almost an afterthought, as in ""hey, we can stick a breakfast area in our lobby!"". It's a bit crowded and pretty basic and they could use some help with keeping it serviced (you had to go hunting for someone to wipe the tables). It wasn't a relaxing breakfast area at all: crowded and loud. So I understand why most guests seem t to prefer taking their bagel or muffin up to their room. Positive notes: if you're a fan of Texas shaped waffles then you're in for a treat! Although they are not very healthy of course! And it is nice that they offer a shuttle to Seaworld, although it's only $5 less than just parking there yourself.",3,3,0,0
"Amazing stay!
Loved every minute of being here. Front desk staff were wonderful. Helped find a screwdriver to set up my son's new remote controlled car. Upgraded our room at no extra cost as I asked to be closer to the pool. Rooms were lovely, clean and modern. Shuttle service to the airport only started at 9am on the day we left and we had to be there by 7am. Wish I had known that in advance. Other than that we felt spoiled and happy.",4,5,1,1
"Service with Class
On our second stay at the Kimpton Palomar, we left feeling relaxed and taken care of. The hotel itself is modern and well maintained. We arrived just in time for the hosted wine hour - staff was incredibly friendly and knowledgeable and made us feel like we were at a gathering with friends. Check-in was also incredibly friendly and expeditious.
We were upgraded to a Suite and the bathroom was bigger than the bedroom! Nice, spacious, comfortable beds and nicely decorated rooms. 
Great location, just 1 mile or so from UCLA and close to Beverly Hills/Century City.
Only complaint is that they haven't quite figured out an efficient valet system during peak hours. Valet staff are very friendly and quick - perhaps just not enough staff to handle peak in/out hours.
All in all, loved our stay and we will absolutely be back!",4,5,1,1
"Falling out of love with Embassy Suites
In 6 months we have stayed at 3 different Embassy Suites and have had consistent problems with having the rooms cool down at night. You can put the thermostat down below 70, but you cannot get the room to cool. You always have to call in the maintenance guy who wants to argue with you. My husband previously was in the plumbing & heating business, so he knows there are controls to prevent you from using the air conditioning at night.
Specific to this hotel, it too was hot, and we too had to get them to turn the heat down and the air on for the night. Also, this hotel had no plug in the tub to bathe. We requested one immediately, and called again the next day with a 2nd request. When the maintenance person showed up with a toilet plunger, we knew not to stay there again and checked out.",2,1,-1,1
"Frequent stay!
I have stayed at this LQ a million times, all stays have been great! Staff is extremely friendly and helpful. The rooms are always clean and I put a request for a room with great downtown view, staff has been giving me that for no extra charge! WAY HAPPY OVER ANY BRAND HOTEL IN WINDY CITY!",5,5,0,0
"Good place to stay
Good location near Union Square, Cablecar, Market Street and BART. The room was small (bathroom!), but sufficient for one person. On arrival the dustbin wasn't emptied, but that was the only serviceproblem. Breakfast served in the same level in front of the room was quite nice, quality of breakfast standard.
Would choose the Andrews again.",4,3,-1,1
"inexpensive and convenient
stayed here before and after a cruise. 3 blocks from the airport so easily walkable. There is a free hotel shuttle to the airport that runs almost continuously. Do not take an internal room next to the pool. When we stayed, parents allowed their little kids to play in the pool at 0700 in the morning. It woke us up. We also stayed in a room in the tower and it was quieter. No much airport noise either. 
The office suite offered computer access and free printing. We did not pay for the WiFi. 
This hotel is also extremely convenient to the light rail system for access to downtown Seattle.",4,4,0,0
"Super Room, Outstanding Service, Beautiful Historic Hotel
I had the pleasure of holding an event in the ballroom of this wonderful Omni as part of my stay. When you first enter the hotel, the lobby is amazing and you can almost feel the history. Valets and Bell Captains were in abundance and check in was smooth and enjoyable with smiles from everyone on their staff. Our event was held in their roof top ballroom. The view at the top is fantastic and the room is gorgeous! The food and service were outstanding. This hotel is the home of Parker House Rolls and Boston Cream Pie. Both were on our menu and they were terrific. The wait staff and event managers could not do enough for us. Everyone was super efficient and yet we never felt rushed. There were over 230 in our group and they all came away thrilled with the entire evening. Our room was equally impressive. We had a small suite with a very comfortable sitting area. The bed (king size) was warm and comfortable. The room was filled with several ""comfort"" amenities including snacks, sodas, and a coffee maker. My wife enjoyed the convenient vanity table and small separate dressing area with closets. The bath was small but spotless and what we lost in space was made up for with a very nice convenience shelf for our personal items. We're not sure about a pool or a spa in the hotel. Frankly we weren't interested in either considering the purpose of our visit. The hotel is conveniently located near many of the primary city destinations. Be sure to ask the staff about the history of the hotel.....from John F. Kennedy to Charles Dickens. If you want to wrap yourself in charm and history, the Omni Parker House will take care of that and more.",5,5,0,0
"Pure Decadence
My husband, two teenage daughters, and I were treated to a life of luxury when we stayed at this JW. We were upgraded to the Vice Presidential Suite while using Marriott points to ""pay"" for our stay and never wanted to leave our room: Two entrances(with doorbells!), one large foyer, a master bedroom, living room with sofa bed, dining room, kitchen, 1-1/2 bath, 2 large flat screen tvs, one small tv embedded into the master bath's mirror! Service was amazing! We were only there for 3 days/2 nights, but we would go back in a minute. Dining is all within walking distance. It overlooks the Nokia Theater and Staples Center.",5,5,0,0
"Not quite as advertised
I was expecting a glorious stay, and things like the bed & shower were top notch. But i did have a few concerns to share...the thistle rugs are uncomfortable on bare feet. Ours had been taped & velcro'd to the bamboo floor, but still turned up a full inch at the corners, causing us to trip repeatedly. They advertised valet parking, ipad check in, a personal staff escort to the room, and a fitness center. On July 9, none of these advertised perks were available. Nor were we given anything for the inconvenience. That was a disappointment. I could go on about the fridge that is prefilled, and not really meant for any of your leftovers. Or about the hole in the ceiling outside of room 504. Or the part of the fifth floor ceiling that looks like someone spray painted some plywood silver and nailed it up there. But I'd rather wonder out loud why a new upscale boutique hotel would get chitzy on the turndown service and give any guest a half of a small muffin. Not one of those big bakery muffins. And not an intact muffin. A small muffin that had clearly been removed from its wrapper, cut in half, and laid cut-side-down on a plate. It somehow felt like an insult. 
I get that everyone else is in love with this hotel. Believe me' i was in love with the idea of it until I got there. It was not a horrible place...I just would never pay that kind of price for an unfinished property that knew it could not offer what it had advertised on Groupon. 
Oh, and watch the door if you stay in room 504. It does not close unless you force it shut.",3,2,-1,1
"good for the $
This is not a typical Fairfield Inn. It was a conversion from another Chain. I could not remember what Chain.This one has a very nice pool and spa. The room is OK with large bathroom. It takes a little effort to get to it.",4,3,-1,1
"Mixed reviews (mostly staff related)
In general, I feel like I really want to like the hotel. Hotel itself - cool, remodeled 1930's, cool historical feel in lobby and guest rooms. My room was very big, lots of room to move around my King size bed. Bathroom is a little narrow, more than one person at a time in the bathroom would be a tight squeeze. My room had a clogged bathroom sink and a bathtub spigot that was loose and bouncing when water was on - but hotel sent engineering to fix both shortly after I reported it. I arrived at 9am the day of my arrival, and they let me check in and go to my room early. Expensive restaurant but totally worthwhile breakfast buffet - omelet station, variety of meat and fruit and baked goods everyday. 
My feeling on staff is where the mixed review comes in:
(1) asked the desk to leave a note for a group of people staying at hotel telling them where to meet the next morning for a training - desk staff told me they would slide note into the guest keys when they checked in - for some they did, for some they slid under door next morning (too late) and for some they didn't give them my note at all. 
(2) asked the Concierge for a recommendation for someplace close by that a group of ladies our 40's could eat and maybe hear live music without being swamped by 20 year olds (hotel is walking distance to Adams Morgan which is very cool cultural center but also lots of loud and rowdy party bars, and wind/cold was arctic that night so ""close by"" was essential). I stood for 14 FULL MINUTES listening to the conceirge assist someone else with dozens of recommendations for martinis and cocktail bars, during which time he didn't even make eye contact or give me the polite ""be with you in a minute""... When it was finally my turn he insisted that there was really NO WHERE to hear live music unless we wanted to cab downtown (not really ideal with a group of 8 requiring 2 cabs both ways to transport us). (really no place to hear live music is a load of crap by the way). 
(3) I thanked the concierge and proceeded to the bell desk to ask the bell guy the same question. I told him our situation, he insisted that we NEEDED to go to Adams Morgan, we would have a great time. I asked about a bar 3 blocks north of the hotel which I had heard had a live band and a full menu. He said ""no there's nothing north of here, you definitely want to go to Adams Morgan, you'll have a great...."" at which point I turned around and walked away while he was still insisting I would LOVE Adams Morgan. (My group did by the way walk 3 blocks north and had a great time at the Zoo Cafe and Bar (see that review next). 
SO, while Omni Shoreham was really convenient to Metro, a nice grouping of restaurants in walking distance, also CVS around the corner, I wouldn't trust the staff to give me any advice. I would also double check my hotel bill - even though wireless internet is free in your room if you join their Select Guest club, they still charged me $9.99 a day for wireless in room access (and p.s. go to lobby, access free wi-fi to join Select, then go up to your room and sign in to wi-fi, otherwise you'll get charged $9.99 to access wi-fi in room to sign up for free wireless...)",3,3,0,0
"weekend in Chicago
Totally LOVED the bedding and the shower. Our room was upgraded for a small fee to a corner room which provided a nice view of the city. I cannot say enough about the shower and bedding. Was one of the best night's rest I have had in a while. The only area I would suggest could be improved was lowering the black out shades. It would have been nice to push a button but these were all lowered individually manuelly. The room was contemporary in design and had all the amenities we were looking for. If you like to have a late night snack there was an assortment available, reasonably priced wine and munchies on the honor system. We were convenient to everything and would stay there again.",4,3,-1,1
"Look beyond the professional photography on their website
I want to be fair and accurate about my first few hours at Hotel 71. We booked 5 nights at this hotel for a 5 night get away. It is no secret that Hotels make their money on the business traveler - including me. We booked through booking.com who have been excellent in getting the problems rectified. We paid a very good rate for entire stay - but there is a theme I see happening between hotels and booking agencies. Initially, we were placed on the lowest floor, next to the staff workroom/breakroom. The hall had a strange smell to it. Leaks on the ceiling, bathtub was old and cracking and our view was that of a brick wall. We contacted booking.com and they were excellent in helping getting us a cleaner and better room. To the hotel's credit, they moved us to a higher floor, corner room for $10 more a night. Beds are better, the view is great, but this hotel fails in many respects. Leaks in the ceiling, phone doesn't work in our new room, bathroom needs work and we have to go 10 floors to get ice. If you are a casual traveler who wants a few days off and you use a booking service, beware that the hotels can and will place you in rooms that are not up to par. It happened to us at the Westin on Michigan Ave in Chicago a few years ago. Don't be shy. Speak up and let the hotel know you are not satisfied. We are here until Monday, April 9, 2012. I keep everyone updated on our remaining stay. Peace..",2,2,0,0
"Great, but please give feedback
You have such spectacular location, great reviews, wonderful staff, but why stop there. Based on the reviews on Tripadvisor I booked a room, I asked for a room with a view - if possible. I fully understand if it isn't possible but I didn't expect to be sent to a room with absolutely no view without a comment. I had a great stay anyway, it is really a prime location but I would have liked someone to tell me ""sorry, we couldn't accommodate your wish for a room with a view this time, because..."" or something similar. It is all in the details. The reason I am reacting is that a previous reviewer complained and got another room, the hotel seemed very quiet. I have a feeling the person receiving the requests and the staff picking the rooms are not working together. I would certainly stay with you again on my next Chicago trip, but I do wish that the small details are taken care of.",4,5,1,1
"Hammer Happy
Woken up this morning by the melody of jackmammers resounding throughout my room. Was asked by management:
"" You were not informed""?
Well, no, I was not. Would I have stayed at this
 expensive Times Square hotel if I had?? No, I would have stayed in a different expensive Times Square hotel
that was jackhammer free. Management did inform me that they ""thought that some renovation was going on on the sixth floor"".I am on the 8th. 
Buyer beware. Alas, I have another morning to endure.",2,2,0,0
"Best Concierge Ever!
The Hotel Sax was in a great location and the view of the river was terrific. The fitness room was clean and had water available, and all machines were in good working order. The lobby was gorgeous and offered free coffee in the morning. My room was clean and very big. I found all of the staff to be terrific, but the concierge Carey Opsahl, went above and beyond. She assisted me from the moment I checked in and left for the airport. As I was in town for the Chicago Marathon, she recommended excellent restaurants, provided directions to the marathon expo, and shorter directions for me to get to the starting line. Carey was especially wonderful and thoughtful when my sister, who was also running, did not return to the hotel. She assisted me in trying to contact medical services, and when my sister finally arrived (much later than check-out time), she arranged for us to go back into the room to shower. I have never experienced such thoughtful service from any hotel concierge, and I am grateful to Carey for her kindness.",4,5,1,1
"Favorite hotel in NYC!
Second time at the Chambers was even better than the first! Our room was upgraded and the staff was so helpful. I really can't think of another hotel where the staff make you feel so welcome without being overbearing. Great service, great rooms with nice decor, excellent food in the hotel, and a convenient location make this hotel one that you should not miss! I can't see myself staying at any other hotel in NYC!",5,5,0,0
"Appalling, Disgraceful,a total rip off,
This has to be the worst overpriced hotel con, scam, rip off I have ever experienced in 20 years of visiting New York, DO NOT STAY HERE !
I should have known from the moment we checked in, 2 rooms were booked, at the check in the desk clerk chatted on the phone the whole time breaking off briefly to tell us where to sign, no welcome or nothing ! 
Both rooms were on the 3rd floor so after taking the elevator up and opening the door to our rooms we were greeted by at first I thought was a cupboard.
The photos on the website of the rooms looked great however what we both had was nothing like those, the bed was up against one wall, it had to be to fit in the room without blocking the door, at the end of the bed was a poorly fitting drape curtain, opening this to see what view I had allowed me to see 3 walls or the sky if I stretched my neck upwards enough.
There was a TV hanging on the wall next to a dresser, nowhere to hang clothes except for a metal bar affixed to the wall above the dresser. 
Opening the bathroom door I was amazed to see the smallest bathroom I have ever seen in my life, the toilet itself was tucked into a space that was smaller than the space I had on the toilet on the plane and bus I took to arrive at this dump.
The shower was a joke, the door opened inwards and you had to let the shower run for at least 5 minutes before it heated up and even then it went from hot to cold, the shower door space was so tight I scratched my arms twice just getting out of it.
Forget about sleeping, the bed headboard is right next to your door, the floor outside is wooden and tiled so you hear every noise, it would make a great recording studio, but every step and every conversation from all guests can be heard.
This hotel was $300 a night, they have got to be kidding, it is worth no more than $100, I completed a comments card and left my E mail address, not a word from the hotel was received, on leaving hotels I am normally asked how my stay was, not at this hotel, not a word. I have photos to support all of my comments, Appalling is the one word I would use to describe this so called hotel. If I could give it 0 stars I would.",1,1,0,0
"Good hotel with maintenance issues
The hotel is in a good location in DC; close to landmarks, museums, transit and restaurants. The front desk is super friendly and helpful, and the hotel design is beautiful and quirky. 
My subterranean room was extremely dusty though. The carpet was stiff in places and under the desk was almost a sheet of dust.",3,4,1,1
"Another Livingsocial Deal
I purchased a two day hotel stay at the Normandy Hotel last year since I wanted to visit DC. I decided to use my voucher as the expiration date was drawing near. The location of the hotel is GREAT!! Don't think we could have gotten any closer to all of the tourist sites or local eateries. Here's what they don't tell you when booking the hotel: There are seven parking spots, which makes parking EXTREMELY limited. The hotel is pretty small as there are only 75 rooms. The front desk people were great. Shortly after checking in and going to our room, the hotel manager knocked at the door and asked if he could perform an inspection. Well, I had already noticed the broken refrigerator shelf and air conditioning vents that were broken as well (One vent was sticking completely out of the unit). The manager did a quick walk through and tried to leave. I pointed out the broken vent and he explained that the room would not get enough air while the vent was broken and that someone would come and repair it. No one ever came and the room remained a constant 76 degrees during the two day stay. I quickly realized that this was another LivingSocial deal gone wrong and made the best of my stay from that moment on. Maybe some of the other rooms at this hotel were better, but my King Deluxe Room left a lot to be desired.",3,2,-1,1
"Excellent Hotel in the heart of Austin Texas!
Everytime I stay in Austin for business, I use the Four Seasons Hotel Austin! It is the perfect hotel to stay and conduct business! It's has such a great draw for my clients, I end up ""holding court"" in the lobby bar and TRIO as my clients are thrilled to come to me instead of traveling to see them! My trip ends with great success and future sales. The hotel staff is exceptional from the front drive, concierge, servers, front office and housekeeping staff. I love the Four Seasons Hotel Austin and look forward to my return visit!",5,5,0,0
"Otakon weekend
My friends and I were in Baltimore for the Otakon convention. The location of the hotel was convenient in relation to the convention center. It was pretty clean, except for the actual housekeeping. She did the bare minimum in our room. The room was good. The lack of a toilet lid coupled with the clean towels being put on top of the toilet was probably not the best idea. The complimentary breakfast was excellent and a nice touch. I would say my two biggest issues are as follows. Being charged for drinking the two bottles of water that were in our room. I have stayed at countless hotels where water and coffee in the rooms are free. I was never made aware of this until I was charged upon check-out. Then today, I was checking my bank account and found a $4.75 charge from the hotel. I contacted them and was told it was probably the water charge, which is $4, but that they didn't know what the 75 cents was for. When I told them I had already paid for the water they said they would look into it and get back to me. That was over 5 hours ago. So, all in all, a decent stay, but I recommend reading the fine print.",4,2,-2,2
"Everything I expected. I would stay again.
You get what you pay for is true here, but not in a negative connotation. The low-price rooms were perfectly adequate for the price. I wan't looking for luxury, just a good night's sleep.",3,3,0,0
"Not the Thompson standard
Spent 3 nights in Gild Hall for Labour Day long weekend. It's not the first time i stayed in the hotel. I can tell some good stuff are missing.
Hotel is tucked in a small street in Wall Street area. About 5 mins to walk to subway station. Nothing around the area but there are 2 grocery stores which you can buy water and fruits. Also a Starbucks close by.
Interior of the hotel is nice. Service... DEPENDS! I checked in Fri morning, got a room on 4th floor right the way which I was really impress. King bed room was big and clean. A/C on the nosy side but I have no complains. Bathroom was spacious too, but the amenities were not as good as before. They didn't use 'Fresh' bath products anymore. They replaced it with something else... and there was NO SHOWER GEL! They gave me a SOAP in the shower! I was very disappointed. I picked a Thompson Hotel which expected more and better things in all these details. There are return customers, who can tell the good stuff are being missed!
Saturday was a joke. We left the hotel at 9:30am and got back to the hotel at 4:30pm... Wow once I got the room, I saw the WHOLE ROOM WASN'T BEING CLEANED!!! My sister called concierge right he way. The staff asked 'what service are you actually looking for'?! She explained to to the staff, and the staff said they would send someone to clean it up. We left the hotel around 5pm... We actually asked the staff at concierge: DO YOU PROVIDE DAILY CLEANING SERVICE IN THIS HOTEL?! As I've seen, the hotel was not crazy busy. The cleaning team just totally missed our room!
But it's NOT the end of the story. We came back to the hotel at 12:00am. Room was clean... then there was another problem. Room was HOT!!! It was 8x F in the room! We called the concierge right the way. The staff said they didn't have any onsite electrician in the hotel. They assume it's the problem of the fuse. If it's the problem of the fuse, they could easily fix it. otherwise... THEY WOULD SEND US A FAN!!! I could never imagine myself sitting in a Thompson room, paying $200-300 per night with a fan. This is a joke. Fortunately there was problem of fuse and they fixed it. So we had a good sleep... until 5:45am Sunday!!! We called the concierge and told them to fix the fuse!
Sunday was totally fine. I had a mixed feeling when staying at this hotel. The hotel looked pretty inside, but amenities and service need to be upgrade. It doesn't reach the Thompson standard at all. Also the cost of internet usage in business center is on a pricy side. Just go to Starbuck across garb a coffee from them, which they provide free wi-fi.",3,3,0,0
"Above and Beyond
We stayed in a 2 bedroom suite at the Crowne Plaza, Chicago, with friends to celebrate my wife's birthday. From champagne (free) to a couple room service calls, this place was outstanding. The heater in one bedroom wasn't at full heat when we checked in, but was fixed in 15 minutes. Perhaps my best hotel experience ever.",5,5,0,0
"Wonderful Hotel!
Your employees were so wonderful. I came with my daughter and grandson (her work conference). Everyone I came into contact with from the front desk, concierge desk, housekeeping and someone I passed in the hall w/a uniform was not just nice, but wonderfully so and so consistent. Sometimes you meet a person who is very upbeat and nice, but never have I ever seen a whole company who exhibited the same uplifting, happy, interested and wonderful personality as I did on this trip. If your company could give classes to the rest of the world, our planet would be a more wonderful place to be. I couldn't have felt down or depressed if I wanted to. The people at the concierge desk made such an impression on my 6 yr. old grandson. Jay was the person who took our bags up when we arrived and Ethan wanted to see him everytime we went to the lobby. And unfortunately I don't remember all their names, but everyone one of them was as special to us as Jay. I still feel very happy just from our trip to your hotel. When I think of you all, I just feel happy all over again. I hope you pass my message along to your whole hotel staff. I want to make their day as special as they made our's. Thanks again.",5,5,0,0
"Perfect spot for NYC weekend
We were fortunate enough to have chosen to stay at LPM during our recent weekend in New York. With the blurring amount of hotels in the city it is often difficult to choose where to stay, and often you end up in a nice hotel but stay in a 10x9 room. That is not the case at all here. The rooms are very nice and very roomy for NYC. Obviously if you look at the location you'll see that you are right between broadway and central park so you never have far to go. The hotel staff are very helpful from the front desk check in, to the concierge, to the bell staff. We recommend staying here if you have the chance.",4,5,1,1
"awful beds and too small rooms
The beds squeaked with every breath I took. Thank goodness there were not any newlyweds rooming next to us. The beds were high and difficult to get into (and I am 6 ft tall). The rooms were very small and the bathrooms even smaller.
We also had a meal as part of our conference and the pitcher of milk was sour. Not very good quality food at all.
Will avoid staying at this hotel in the future. TIme for the wrecking ball.",2,2,0,0
"Great Stay/Great Location
We spent 3 nights at the Hotel Commonwealth. The hotel is conveniently located to Fenway Park[ a very short walk]; the Museum of Fine Arts[ maybe a 15/20 min walk] and the subway is right next door. The hotel is very clean and comfortable and every staff member we encountered was helpful , knowledgeable and very friendly. There are 2 fine restaurants on the property and we ate at the Eastern Standard for one dinner and one breakfast. This is a very high quality hotel and you will not be disappointed with your stay.",5,5,0,0
"Don't Stay Here
I am a Hilton Gold Member and planned a very nice vacation at the Pointe Hilton Squaw Peak Resort for week with my wife and two children after seeing the pictures on line. The resort looked perfect online for the kids. 
I went to the desk to check in, the clerk was rude and just walked away. I had to get back in line and then another clerk got me a room. 
We unpacked and went to what we thought was a great water park. It is dirty. The furniture needs to be replaced, land scaping redone, and the entire area needs to be cleaned. 
When we got back to the room the sink had over flowed from the rooms upstairs and black stuff came out of it and got all over our bathroom stuff and ruined everything and when I asked the manager to replace the items that we had to repurchase he gave us one nights credit. We had to change rooms because they couldn't fix the sink and apparently this happens all the time per the hotel engineer. 
The food at the hotel is aweful and if that isn't bad enough we all got food poisening and I won't get into the details because it was as bad as you can imagine. 
When we told the manager he didn't believe us. Please save yourself, don't waste your money and stay here. The bed drooped in the middle and my back is killing me. What a joke of a hotel, it needs to be torn down and should lose its Hilton branding.",1,1,0,0
"Not worth the $$ spent!
Stayed here Aug 2012 - Weather in Aug is extremely hot & humid ( I would not go again in Aug)
The hotel looks better in the pictures then it does in person, it looks bit old on the outside, but nicer on the inside. The rooms are a nice size and it was clean.
 There wasn’t enough staff at the front counter helping people check-in/checkout there was like 2 people serving and the guest line formed quiet quickly, people were getting frustrated, but they didn’t seem to care. We got there early at 10:30 am and check-in wasn’t until 4pm. The woman said come back at 1pm we should have a room (we came back at 1pm and they said oh our computer system isn’t working wait a while, they didn’t have a room still), then they said come back 2pm, we returned at 4 for our room and got it, but wasted time going back/forth to hotel. They charge a $3.75/bag fee to hold your bags – most likely why they don’t have rooms so they can charge to keep your bags and make some extra cash.
I feel that the cost to stay there is not worth the price – it’s definitely did not look/feel like a $200/night hotel – you basically are paying for the location – and still need to walk many blocks before you get to times square. It’s very close to central park though. You are able to book a shuttle back to the airport thru the hotel concierge – the price is more than what you would pay at the airport. 
Also the concierge service is slow and doesn’t have enough people to serve this large hotel. We had to wait about ½ hr for the guy to return to the concierge desk (he went to lunch and there was no backup person to serve the hotel customers), there was one girl who had to wait over 1hr to pickup her show tickets which was going to start in the next 15 mins – not good service I say.
The hotel is next to a Starbucks and several food places.
I would say save your money stay somewhere else – I would not stay here again nor recommend it to anyone. For $200/night you expect extra quality and service which we did not receive.",2,2,0,0
"Dog Friendly
Was located in an industrial area but was very quiet. Room was very nice and value was great! It was very easy to go to Graceland and Beale St. Staff was very helpful with directions and gave us the location of a great little barbeque restaurant. Would stay there again! They are in the process of adding a resturant on site.",5,4,-1,1
"Clean, affordable hotel right near Back Bay MBTA stop
My husband and I recently stayed at Hotel 140 for five nights when we were in Boston at an academic conference. The staff was courteous, the hotel was clean, and it was much more affordable than other places in the area. We also didn't have to pay in advance to get the low rates, which was our primary reason for booking here. They gave us a free Queen upgrade when we checked in (I'm starting to wonder if they even have full beds there--it seems like the upgrade is standard) and didn't charge for our mini-fridge even though it was supposed to be $25 extra. The hotel was also only a block away from the Back Bay MBTA stop on the Orange Line, which made getting around the city fairly easy.
Unfortunately, we couldn't get wifi on the 8th floor in the evenings (presumably when everyone got back to their room and logged on at the same time) and our ethernet jack didn't work even though they sent up two 'technicians' to look at it. This was a major detractor for us, as it severely limited our ability to work during our stay. There were also some issues with the elevator and our key cards were mysteriously demagnetized every day or two even though we made sure not to keep them next to our cell phones. There also weren't any workout facilities in the hotel (although they're up-front about that on the web site), although we took advantage of a 3-day free pass at the Wang YMCA one MBTA stop over.
All in all, if you don't mind paying twice as much for a hotel (or paying in full a month before your stay), you might want to keep looking. But if you're traveling on a budget and want a friendly, clean place to stay in a decent neighborhood fairly close to everything, Hotel 140 is a decent choice.",3,3,0,0
"NOT GOOD, read this ! may 2012
this holtel was not a 5 star hotel at all !! bathroom was not that clean, the lamp was rusty. the iron was faulty and i could see sparks coming out of the end of the wire !! i then complained abt this and they just said sorry so i repeated that THE IRON HAD SPARKS COMING OUT OF IT. they said they would send me a new one to my room and the bell boy came up with an ironin board !!! (not an iron !!!). i was on my honeymoon and the mrs was not happy at all. we wanted to see a lakers game. i ask the hotel to get me tickets and they charged me $600 for two and i was in $100 seats !!! as i then got new ticket from the box office and i was told the seat i had, were not $600 seats, i was told $600 would get me seats right next the player so i was not happy at all. i got new ticket from the box office for $200 and the seats were grate, the hotel refunded me my $600 but that was not the point. i coild have met posh and becks if i got the correct ticket. my mrs was not happy again. the room was abit small and i did not book the cheapest room and the mini bar had half a drunk bottle of champagne in it !!!! the food was not nice. as my room was not clean, they moved me to another one. the new room was still not clean, it had a fake eye lash in the shower !!!! once again, i was not happy at all. the list goes no. well over priced for wat it is. i was in las vegas the week before and the bellagio hotel was more than perfect, can not fault them in anyway at all, now thats a 5 star hotel ! to be fair to the sls all the staff was nice to me but they just dont know how to do they job ! really put a downer on my last week of my honeymoon. im now going away in june to make up for the rubbish time i had in the sls. dont stay there, trust me, its not worth it all.",1,1,0,0
"decent nights sleep
I stayed here for a night while i was in between apartments. Although it is located in a very central and busy area, I found the room quiet (I stayed on one of the higher floors though). It is very close to the subway and there is lots of fast food places around you open all night or until late.
The room was not big but big enough not to feel claustrophobic. The refurb gave the room a very modern feel and I liked the flatscreen LCD TV and free wifi. Most importantly, the bed was super comfortable that all I wanted to do was lie around and watch tv all day! The bathroom should have had an exhaust fan though. Also, there is no fridge in the room.
I even got a free late check out which i really appreciated.",4,5,1,1
"Not your average hotel
We stayed at the Hard Rock for six nights with the majority of them in conjunction with a national conference. During the week days things were great with few issues. On Friday evening with several events going on the noise levels on our floor were nuts! It started at 8:00 PM and didn't stop until well after midnight. As we had to get up early for our return flight back east on Saturday morning that last night was not pleasant.
We can appreciate that folks stay here to have a good time, however if you want to raise hell in the hallways go find a frat house, not an expensive hotel.",3,3,0,0
"Great Location and Great Value
I have stayed here twice and highly recommend it! The beds are comfortable and the room clean, but a little compact. 
If you are there on a weekend hit the Hell's Kitchen flea market :)",5,4,-1,1
"fantastic hotel,fantastic city
we spent 4nights 5 days in the new yorker hotel it was a brilliant place to stay rooms were on the small side but when your only intending to sleep in it how much space do you need .the bed was really comfy just what we needed after a busy day ,it was immaculatly clean and done every day the staff were very helpful and couldnt do enough for us .the tick tock diner was great for breakfast and when we got back, its open 24 hours and staff were brilliant made us whatever we wanted ,the hotel is very central for all the sights and all areas all in all had a brilliant stay and a brilliant time would definatly recommend this hotel x",5,5,0,0
"Very nice hotel... Needs updating.
I think my review would have been four stars if my expectations hadn't been so high. I checked out the website and was blown away. After checking in and experiencing the facilities, I was very underwhelmed. I can't even say that they misrepresented themselves on the website, because all the pictures are generally accurate. The hotel has a very ""old feel"" to it. Everything seems so dark and uninviting. Maybe the lighting on the website was perfect and I only got to see things in ""regular"" light. I believe if they took the time to update things like the bar, the carpeting, the pool area (which was actually one of the highlights of the hotel), etc. I think the hotel would compare to some very upscale establishments. During my stay, I went across the hwy to a friends room at the ""I won't insert the name of this three star national chain hotel"". Sat by their pool, looked at their basketball court, hung out by their fire pit, saw the free hot breakfast setup, etc. Its time for Handlery to move into the new age. Its like the difference between going to Donald Trumps pool party and Puff Daddy's pool party... Step it up! There's SO much potential there!",3,2,-1,1
"Great location, spacious room with nice bed
It's hard to label this property as ""Very good"" but it's not ""Average."" I was here for a conference and my team stayed at this hotel. 
LOCATION: Convenient to central downtown and right on the river. You can walk everywhere, from the museums, to great restaurants, and shopping. (Keep in mind the tax was 9%). 
STAFF: The service from the staff were all over the place. The concierge didn't appear to be too familiar with nearby restaurants. The bellman rarely opened the door for guests. Sometimes the front desk staff were friendly and at other times, annoyed to be assisting you.
HOTEL GENERALLY: Spacious rooms and comfortable beds. The linens were nice and the towels were not thin. The executive level lounge was well stocked and this was one of the highlights of this hotel. Breakfast service at the lounge was excellent. Another highlight was the gym with a nice view and the pool. The lobby is small but has all of the necessities: a bar, lounge, and at breakfast, the bar sells caffeinated beverages, pastries, and apples/bananas. 
HOTEL RESTAURANT: I had lunch at their only restaurant downstairs. The decor was outdated, I felt like I was in a western restaurant in China that copied a interior design magazine from the early 90's. The food was fine but pricey. Nothing spectacular. Service was good though.
NEARBY RESTAURANTS: For convenience sake, I stayed within a block or two of the hotel to grab lunches and across a little park (Lake Shore East Park) on the southside there is Eggy's, III Forks, and (drumroll!) Maison Brasserie. All three were delicious but Maison was my favorite.
NEARBY SIGHTS: Millenium Park, the Art Institute of Chicago, Buckingham Fountain, Tribune Tower and The Field Museum (put on your walking shoes). 
NOTE: Ask the front desk about the ""pedway."" I wish I knew about this earlier in the week because you can avoid the rain/snow and walk underground to other hotels and shopping centers.",3,4,1,1
"No frills, but friendly and convenient
Good hotel - large suites at reasonable prices. The rooms are clean and reasonably equipped but will need upgrading soon. Staff very friendly and helpful. Breakfast acceptable - plenty of places to eat nearby",4,4,0,0
"Great Location for Old Town
The Hotel is located perfectly in the center of Old Town San Diego. You don't need to move the car to access all the amenities in that area. For the right rate, great location for a two night stay. Request to stay in building 2, 3 and 4. To reach the rest of the rooms, invite ""Indian Jones"" to join you in the trip. You will need him. The parking can be a headache. The rooms were nicely decorated.",3,3,0,0
"Sad stay!
I wish I could like this stay but I find it hard to convince myself to do so...everything from check in to room condition, air-conditioning to concierge to check out was disappointing....
I am here only because my conference is here...
PS: be careful to check your bill when you check out. The mini bar systems is cranky.",2,2,0,0
"elegant, quiet and comfortable
Stayed here during a four-day conference at the Columbus Conference Center. The old and historic building has been modernized and refurbished -- very elegant and understated. Part of the downstairs is attached to what used to be the old opera house and it is the site for current day plays and symphonies. The hotel lobby is breathtaking -- lots of marble, columns,stained glass, etc.
The restaurant and bar in the hotel were quite good; the $10 breakfast buffet is a real bargain and the chef whipped up some egg-whites-only for me by request -- at no extra charge. Great service in the restaurant and also at the front desk. (Whenever I called the desk I was addressed by name.) The restaurant is very quiet, the bar was much noisier because of the after-work crowd, but it was a fun atmosphere and they serve some food and appetizers.
Slept in one of the most comfortable beds I have experienced in a hotel in a long time. The towels were plusher than usual in many hotels and there was a terry robe in the closet -- and a tray of snacks nearby on the dresser.
If I had one complaint, there are only a few inches of space on either side of the bathroom sink -- makes it hard for those of us who bring lots of hygiene and beauty products to spread out, also not much elbow-room for blow-drying my hair between the two walls on either side of the sink. But, the smaller sink area was created to make room for a large shower with sliding glass doors, so that's the trade-off. The shower head was also much better quality than at many hotels.
The hotel is within walking distance of several wonderful places to eat. Downtown Columbus is very clean and they've done a nice job of saving and restoring old buildings -- lots of interesting architectural details to see. Highly recommend this hotel.",5,4,-1,1
"Will never stay there again...
First room they gave us smelt like something died in room. Next room, small, but was told no other rooms available. Stayed two nights too many. Best thing about this hotel was leaving it. While checking in, many people were in lobby complaining about one thing or another. When checking out, the same thing. Terrible hotel to stay in, one of the worse hotels I've stayed at. It says it's a two star hotel, I'd give it maybe one. Couldn't get out of my hotel deal contract and paid the price. Never again at this hotel...",1,1,0,0
"Great Location for Hospitals
I stayed in the hotel while my friend had surgery and you can't beat it for convenience. Parking is attached to the hotel and you can easily walk to several hospitals. The staff was helpful and I was able to store my bags the last day while waiting for my friend to be discharged. The continental breakfast was small but adequate, and the service was quick which is important if you need to eat and get to the hospital. There are many restaurants within walking distance, too. I would definitely stay here again in the future.",4,4,0,0
"Terrible Stay
, terrible customer service, damp and dirty room poor housekeeping I can't think of enough adjatives to dicribe what a trebble stay this was. Food was good, resturant service and staff very nice.",1,1,0,0
"Looks good on the surface
We stayed at this hotel from 8/3 to 8/5 while visiting friends in Dallas. My initial impression of the hotel was positive- it was nice, clean and updated. I'd been here a few years ago prior to the renovations and there is a big difference in how it was before and now. The bedroom appeared clean and smelled clean when we first got there but looks can be deceiving as the saying goes. We had a 2 double bed room and one bed was fine and clean while the one that I was going to sleep with my toddler was very dirty! There was grit and hair on the flat sheets, towards the middle and bottom of the bed. It was almost like whoever made the bed didn't change the sheets but only remade the bed from when the prior guest was staying there and then tried to hide evidence by cleaning only the top part of the sheet that would have been visible when the guest lifted up the comforter. It was absolutely gross! I had to sweep the middle of the bed with my hand before laying down in it, the second night, I decided to look further down the bed which was a mistake, after that, I really just didn't want to sleep in it. We should have said something to the front desk but by then, it was already almost 11 p.m. and we only had that one last night there. I ended up switching beds with my husband and he slept in it only to complain about feeling itchy when he woke up this morning prior to check out.
The bathroom was clearly old despite some updates made to it. It really wasn't the cleanest either. You could see stains in the sink (like when someone spits into the sink and didn't wash it) and there was a strand of hair stuck to the edge of the sink. The bathtub was clean, thankfully but it is extremely slippery so be careful. My almost 2 year old slipped and hit his head twice while we were giving him a bath and he wasn't even standing up the entire time. 
The complimentary buffet breakfast was typical breakfast fare, nothing to rave about but it was free after all. The staff was courteous and professional, no complaints there.
We got a great deal on the hotel but I think the next time we go to Dallas, we'll be staying at another hotel and avoiding this one no matter how great the deals might be. Hair and grit on the bed is more than I am willing to put up with no matter how good a deal.",2,2,0,0
"Do Not Stay Here
First room reeked of cigs, when we complained the staff said they would freshen it up... Instead we got an another room. It was nicer, but we did not get the microwave and fridge we paid for. So eventually we got another room with bums outside of it and with ants swarming everywhere.",1,1,0,0
"First impression: Awful.
My check in experience here was a disaster that soured the rest of my stay:
In the interest of full disclosure, I completely messed up my reservation. I'd reserved for a day earlier than I'd intended on arriving. I discovered this at check in, and felt foolish. I was also informed, in no uncertain terms, that I'd be charged for the night I'd ""missed"" --- whoa! I'm still trying to get over my silly mistake! The check in clerk continued, from this moment forward, to fail at every turn. 
I'm a Hilton Gold Member, and an IHG Platinum Member. I travel a lot. I'm used to receiving a little bit of priority treatment at the hotels I visit, so I didn't think asking for the missed night charge to be reversed would be an unreasonable thing to do. The desk agent looked at me as if I'd asked her to chop her leg off and give it to me. She refused to let me finish my sentence! And this is where the whole experience really turned. I asked her to speak with a Manager. She said she would. I watched her walk down to another person behind the desk, and walk back within seconds to report the Manager had also declined my request. It was physically impossible for her to have had a conversation in the amount of time I witnessed. Insulting!
Defeated, I accepted my punishment (that's what it now felt like) and headed to my room. There was a giant greasy forehead shaped smear on the window to greet me, and several yellow pillows that were missing their pillow cases. After this, I collapsed on to the bed and logged on to Facebook to post a complaint on their local page about my experience. 
The Manager called me almost immediately, and apologized and took care my initial request, but by this point the damage was done. I'd been made to feel inferior, and had been greeted by a depressing room.
The rest of my three day stay? It included daily charges for wifi, and a missed visit by Housekeeping.
In the future, you'll find me at the Hilton down the street.",2,1,-1,1
"Location, location, location
This is an average business class hotel and generally unremarkable. The location, however, is superb. Right in the heart of downtown SF, you can easily walk to ATT park, Pier 39, Fisherman's Warf, Union Sq, Coit Tower and many other popular destinations. Most rooms have a view of the bay and we had a decent sized balcony. There are lots of ameneties in the hotel complex, but many of them shut down on weekends as it is in heart of city's business district.",3,3,0,0
"Excellent location for sightseeing
Loved the location of the hotel - a block from Michigan Avenue and a block from the El. The Magnificent Mile, Art Institute and CAF Architecture Boat Tour are a short walk from the hotel. 
The room was very comfortable and more spacious than I had expected. The huge window seat was a big plus. Even though we are adults, we enjoyed sitting in the window and watching the boats on the river and drivers trying to turn left on Wabash. 
The staff was the best. Every question and request was responded to cheerfully. 
We enjoyed the morning coffee and evening wine hour. Usually, hotels at this price point try to nickel and dime you for everything (think big chains that start with H, H and M), so this was a welcome bonus. 
This is my second stay at a Kimpton property this year. My husband and I have been very impressed. We have stayed in similarly priced hotels and not enjoyed our stays nearly as much.",5,5,0,0
"Hotel quality- No, Location-Yes
For a Sheraton Hotel, I was very disappointed. This hotel seemed like a Holiday Inn Express converted to a Sheraton.
No restaurant and the Holiday Inn Express style eating area was turned into a coffee place where the service was absolutely awful and the attitude came with it.
The Concierge and reception area were very nice and helpfull.
The rental car place in the hotel was efficient. However, after explaining to the rental agent where I was going, he told me that I should get the toll bridge pass for $9.95 plus taxes when my route in fact took me through a $6 (no tax) toll. He ripped me off and I could tell. The hotel reception is also dishonest about rental cars. I had sent an email regarding the $45 fee for parking the rental overnight and they did not answer my email before I got there and in person, they told me that I would have to pay the $45 fee for the rental car to stay overnight. The fact of the matter is that the rental company has parking spaces in the hotel parking garage, so when I came back at night, I parked in the garage and threw away the ticket. You only have to pay for parking when you take the car out. I told the rental agent that the car was parked in their #9 spot when I returned the keys the next morning. I was not impressed with the hotel's response given that the rental company has parking spots in the garage.
The rooms are spacious with a couch and a chair but, they should have put a table and two chairs instead. In order to have a spacious room, they sacrificed closet and bathroom space. The temperature is controlled by an old system attached to the window. I had no reasonnable control over the temperature in my room. I asked for an upper floor and told them that I was very noise sensitive. They gave me floor #3 with #4 being the upper floor and with wooden floors, people were walking on my head at 11 pm and again at 4 am. Kids were running and screaming in the hallways. It was just like a Holiday Inn Express. I was not impressed for the nightly price of this room.
The elevators make this annyoing ringing sound and sometimes do not stop at the required floor.
As for the Super Shuttle, it took 1.5 hours from the airport as I was the last drop off at Fisherman's Wharf. On the way back, it took almost the same amount of time and the driver made it a point to go to a domestic terminal before the International terminal (which was mine). The drivers barely speak English and some hotel staff as well. It cost me only $27 for the shuttle one way and back but, it also cost me 2 hours of my vacation. A direct drive to the hotel takes less than 30 minutes.
San Francisco and surrounding areas are well worth the trip, but I do not recommend this hotel at all aside from location. It is a block away from McDonnalds and 2 blocks away from Pier 39. That is a definite plus but there are a lot of other hotels in the vicinity as well.
The buffet breakfast in the hotel has some variety but for $27.44, not worth it. I have seen better breakfast buffets under $20. For $27.44, they did not even have croissants.",3,2,-1,1
"worst experience ever
It was a horrible night from start to finish. The guy on the phone that I made the reservation with was not friendly or helpful. I asked him questions and he had an irritated tone when he said 'I don't know' he never offered to find the answers to my questions just didn't know. But it seemed the rooms were filling up all around San Diego and I didn't want to have to stay in Tijuana for the night so I booked anyway. 
 Then when I got there the line was chacteristically long. There were four people checking people in and three standing at a desk talking... kind of annoying since it was a funny conversation for them and a long wait with children for us. We got booked into a room right next to a loud engagement party. They were up all night. So was my baby, he's not a very sound sleeper and any noise will wake him so if their song was a little slower or quieter he would fall asleep only to wake when the next loud song came on. Congrats to the happy couple but I [--] hate you! Then we were woken in the morning at 8am by the housekeeping, fell back asleep, they knocked again @9am. They don't all have to start with us do they? Oh well, at least I came to the door in my grannies panties. That should scare the guy off for a while. Since they had us up at that point I decided to treat us to breakfast at Terrace Cafe. WOW that was a MISTAKE!! 
We sat down, it took a while for the server to come over to us and he said ""are you ready to order?"" not exactly friendly but I'm not real picky first thing in the morning. We ordered, in the middle of the order I had a question so I asked, his response to my question about french toast and bacon ""If you're not ready yet I have other tables"" as he backs away, that was not my question. I let it go and waited for the ojs and waters that my table ordered.... waiting waiting waiting... the server is at all the other tables and is refilling coffee so I know he's been in the back, I'm sitting right next to the kitchen it's not a far walk to get some oj and water for us. Then I told the manager that I thought our server could use some help, I said ""I understand he seems busy"" Dude had 5 tables including ours, one was finished two only had 1 person each... sooo... he was not really that busy, but I was trying to give him the benefit of the doubt. So the manager said ""Thank you for telling me"" and walked away, I thought 'great I'm about to get some service now... THE MANAGER BROUGHT THE SERVER OUT TO CONFRONT ME! What kind of an unprofessional inexperienced person does that? I wasn't being rude, I wasn't wrong. Yet here they were standing over me with the server's eyes rolling saying ""What do you want me to do about it? I'm working on it, it's coming"" I was so uncomfortable it was a very threatening moment for me to have them both angry and standing over me. So after they walked away I approached the manager one more time and said ""Excuse me I just want you to know that was very unprofessional and it made me feel very uncomfortable"" he said ""What do you want me to do"" and in his eyes he really seemed like he really didn't know what he was supposed to do when a customer has a complaint about something. Why is ""What do you want me to do"" the catchphrase of that restaurant? Not to mention the menu was crap. I told him that what he was supposed to do in that situation is apologize to the customer and get their drinks out to their table, check on the food and make sure that the rest of our service was better. I'd have been fine with bad service but hostile? wow! I am never going back there. I go to San Diego once a month I only live in LA and we love our long weekends in Daygo, and we've stayed here twice... 
Both times I found pubes in the tub. First time only other person in the tub before I found it was my 10month old baby, I know it wasn't his but there it was floating through the water toward my happy baby boy. This time I checked specifically for pubes and I found one. Just shake out the inner lining of the shower curtain and no doubt you'll get a genital hair freebie too :)",1,1,0,0
"Had a Fantastic Time---Will Definitely Return
Stayed for three days in Sept. and did have some reservations when reading past reviews of tired rooms, etc. Our room--910---was a junior suite that we were upgraded to thru the American Express Platinum Card Fine Hotels and Resorts Program and it was gorgeous!!! Very large, newly refurbished in a modern style with a king-sized bed and large marble bathroom with sinks in a separate area from tub/shower and commode. We find this setup extremely convenient for two people trying to get ready simultaneously in the a.m. or for dinner. There was also a small refrigerator, large desk and two closets with ample space. As others have stated, the staff here is excellent. The personalized service that is offered makes most guests feel very comfortable and at home. Yes the location is up a very steep hill---walking down to the Union Square area was no problem and even though walking back up was a challenge, taxis were plentiful and we never had a problem going to or from the hotel. The small park across the street was very restful after a long day of shopping and/or touring and the entertainment provided by the dogs and their owners was great. The pool area and spa are lovely but due to lack of time, we did not avail ourselves of any services. We did, however, manage to avail ourselves of the services of the lovely bar area and spent a very enjoyable evening listening to the piano and having dinner. San Francisco is one city that never disappoints---as many times as we have been there, we always seem to find something new to discover. The Huntington Hotel did not disappoint, either. If you are looking for a quiet, charming, well -cared for establishment with very personalized service, you would be well served to stay here. We were provided breakfast daily thru our AMEX program and the service and quality of food were excellent.",5,5,0,0
"Great hotel
Stayed one night on holiday shopping excursion. The location is perfect for downtown shopping as it is close to many great stores. Experienced warm welcome when checking in and our room was actually ready early. Very clean and cozy room with super comfortable bed, and very quiet. As a Starwood member we were able to stay on the club floor which included afternoon appetizers and complimentary continental breakfast.
The only negative comment I could say is that the parking fee is way too high at $44. I actually parked right across pike st. In a parking garage for $27.
I have stayed at this hotel several times over the years and feel that Sheraton does a very good job of maintaining high standards; still one of the best Seattle hotels.",4,5,1,1
"Great Location, Good Service
The hotel is located at a very convenient location - short walk to lots of restaurants on P street, metro is also short walk from the hotel. You don't really need a car. The room was very spacious, and the staff is very courteous and helpful. Couple of things that I wasn't too happy about - the bed was very uncomfortable far to soft, second thing was the bathrooms are a bit dated. Getting the internet service also took a couple of phone calls to the tech support.",4,3,-1,1
"Perfect Location
We stayed at the Superior Room with 1 King size bed. We got a corner room on the 8th floor which had a nice view of the the city. The room is comfortable at night when it's cool outside. As other reviewers who have stayed in this hotel have stated, the room gets hot during the day. The thermostat for the cooling system says 65 degrees but the room temp could get to the upper 70s in the morning. And if you are not out of your room by noon you feel like you're in a sauna. I didn't bother to complain because we went out during the daytime and also was expecting that the management would have addressed this cooling problem especially during the summer time because this had been the most common complaint in reviews I've read prior. The staff, from valet to front desk to housekeeping were all nice and friendly. Wish there was a refrigerator in the room. Don't expect a door with privacy to the bathroom. The bathroom door is a partially frosted glass door. Perfect if you're a couple but not for a family.",4,4,0,0
"Filthy. Stay away.
My family had to stay here due to an illness. It was beyond horrible. Very dirty.In an unsafe part of Boston even though close to hospitals. Probably the only reason anyone stays there is the proximity to the various hospitals . If you have to stay close to these hospitals please try the Marriott in nearby Brookline. May be expensive but very nice.",1,1,0,0
"Rude Reception - Wirleless Unusable - Don't book for business travel!
I stayed at the Henley because it was the hotel recommended by a conference I was attending. The room itself was fine (nothing special - but clean and comfortable).. however my reception was so rude that it made me upset during my entire stay.
I would agree with the review by Chickenbones about the woman at reception. First I had to wait about 15 mintues to check in (only one receptionist) with two people ahead of me. Second, she told me I had two reservations and when I told her I had cancelled one more than a month previously, she said that I needed to show an email which provide that. When I suggested that this was a bit upsetting, because the hotel had not followed my directions and therefore still had two reservations in the system, she said that she was only reception and that I would have to take this up with the reservations manager.
Once entering my room - I really need to go on line to catch up with some work and nobody had given me a password to their wireless. I called the desk and the man who answered had a very thick Indian accent and I had a very hard time understanding him. He also did not say if the password needed capital letters etc.. which is common for any password. After trying for about 15 minutes I went downstairs and they told me the likely needed to re-set the wireless for upstairs. Once they did, I was able to login, but soon found that the connection would move from fine, to slow to none every 5 minuets.
This is not acceptable for a hotel where someone must conduct business.
The hotel was nothing special and due to these other issues I would never stay again and would not recommend.",2,1,-1,1
"Cheap, Clean, Good Area, Friendly Staff :)
I stayed here for a single night on a 2 day trip to San Francisco. The manager/owner checke dus in at the front desk and was most informative and helpful. He asked us how long we were in town for, and if he could advise on anything we might like to do or see? He gave us a 2 minute map assited run down of the places worth seeing within walking distance and also the places worth giving a miss. This little pep talk was humourous, straight up, and informative and we both left smiliing. The car parking area is secure with CCTV in front desk and buzzer if someone enters the car parking area. The room was a good size for a double room, and the TV had plenty of channels. The room, while probably a bit dated, was very clean. The sheets were excellent and the bed was comfortable and I had a great nights sleep. There is a K-mart across the road while is grand if you need some snacks or food etc. The only issue I had was with the wifi. the signal was weak and neither my android phone or my iPhone could connect unless I went outside my room into the hallway. This was not too big of a deal. I went outside a few times in the evening to check my emails. This place is ideal for someone who wants somewhere thats clean, helpful, and well run. It has no fancy bells and whistles, but is very comfortable. I was concerned there might be 'street noise' at night or cars and truck spassing etc, but I heard nothing and slept right through. The breakfast is a table downstairs with fresh coffee and a selection of pastries etc. again, this was not an issue. The area has plenty of places to buy breakfast in the morning if you prefer to get an early start like we did. 
I would have no problems recommending this place. It exceeded my expectations. Just needs a couple of wifi boosters to be top class. :)",5,4,-1,1
"Not good
We stayed in this hotel for three nights, and i wish we didnt! 
The reception area is quite modern and clean, but thats it! Our room was old and not the cleanest ive seen, but it was ok. The room also smelled like propane gas, because of the stove in the kitchen. This was very unconfortable as we had to sleep there. We had the doors open when we were in the room, even at night, but it didnt get any better. The porch door was big, but we had to close it when we went outside because there was no lock on the screen door. 
The reseption told me that there were no wifi in the rooms, only in the reception, but i logged on from my room anyways. 
The pool was dirty and there were very few seats around.
The breakfast REALLY dissapointed me. Coffee and a danish is NOT breakfast!
But even though this hotel has A LOT to learn and improve, they have a good location not far from the Hollywood Bouleward. They also have a garage underneath the hotel.
I wont recommend to stay here unless its an emergency...",1,2,1,1
"Great location but service average
Stayed here on business in June for a week. Perfectly located for the shops on 5th avenue and central park. The check in was super swift which was great but the service experience thereafter was poor. Got woken up twice by the laundry service calling who were asking questions about my cleaning and the maid service did not clean my room to 5 star standards and my shampoo disappeared.",3,3,0,0
"You Get What You Pay For
We paid very little and got less! Firstly, we had problems finding the hotel because several city buses were at the stop in front of the hotel blocking visibility of the building. Secondly, the hotel has no parking facilities which meant you either park on the street or in a municipal garage a block away. Thirdly, the rooms are very small and the bed was softer than what we like. It was a good television though! In the morning, the one elevator was broke which was a bit inconvenient. In fairness, the hotel gave us a 20% refund",1,2,1,1
"Nice Hotel in Baltimore
We have stayed here for several years. The rooms are well-maintained, and the service is excellent. They no longer provide turn-down service. The bar now has a nice menu, which is a plus. The breakfast buffet is good. The wi-fi is a real problem.",4,4,0,0
"Expensive with terrible food!
This hotel as expected was very expensive. Other than the LA Convention Center not much around it to walk to of interest. Not many restaurants that are walkable in the area so you are locked into using their restaurant, unfortunately. Lobby sofas and chairs are showing wear, especially the front area, with the very squished Ikat print pillows, that look like someone spent the night on them. Staff are very professional and courteous. Rooms are spacious but rather cold and too slick for my taste. Could never get the room cool enough to sleep under the comforter, it was always too hot to sleep with anything other than the top sheet. No bath tub. Shower control for a rain shower was placed where no matter what you do you get hit with cold water to turn it on. Charge for internet in the guest rooms but in the public areas you could log on free only 1 time per day.
However, the worse thing was the food in the only restarant, LA Market. Cold atmosphere, all glass and cables. Service is good. Breakfast buffet is expensive but does have made to order omelets. DO NOT ORDER THE ""FRENCH TOAST"" It is basically 1/2 piece of a slice of bread. It was dry, it did not seem to have been dipped in a milk and egg mixture which would actually make it french toast, it just seemed to be bread toasted on a griddle. The Chop Chop Salad sounds delicious on the menu but the salad was cut up so small and mixed together with a strong over powering mustard vinegrette that you could not taste what little bacon or egg was actually in the salad (trust me, it was very little, just enough to be able to say these were ingredients). And run for your life away form the Messe Plate. I have to say it was actually terrible. I have never had tabuleh with no tomatoes, parsley, or onions in it. unitl I had it here. Just a bunch of bulgar wheat with no lemon juice, just tasted like water. Shame on this chef!!!
The only good thing on the menu was their very expensive LA Market Hamburger which was actually surprisingly good. Had it 2 nights in a row as nothing else was truly edible.",2,3,1,1
"Bahia - Great if you like noise...
My family and I stayed at the Bahia March 22, 2012 - March 25, 2012. The hotel location is great as is close to Sea World however both Friday night and Saturday night the Bahia becomes a large party zone. The noise lasted til 12:30am Friday night and Saturday we actully decided to just leave around 11:30pm since there was no sleeping. There were two weddings at the hotel. Our room was on the 3rd floor and the wedding receptions were on the 5th floor. Our room became a boom box - thus there was no sleeping. This would be a great hotel if you wanted to stay awake and party but not great for families and if you want to sleep after a busy day...",2,2,0,0
"Clean, efficient, nice location, affordable
I am a Club Quarters fan as they have made good use of limited space and keep things more affordable for those who do not have huge company expense accounts. I had a nice view on the 30th floor of the Wacker Drive property. My room was small, but I was not in it much, so no big deal. The staff was friendly. The elevator requires your key card which helped me feel safer as a woman traveling alone for work. The remote for my TV did poop out the last night of my visit, but I probably needed the extra sleep. The free wifi is a huge bonus for me. Hyatt charges $15 a day! Thanks Club Quarters.",4,4,0,0
"Perfect location in the city. Too bad WiFi costs $$.
I recently stayed on 8/09 thru 8/11. This is a tremendous hotel. They have recently remodeled and the place looks brand new. Very nice rooms and fantastic location. You are one block from two huge malls and just a 10 minute walk down Pine St to the waterfront. It is just far enought away, (three blocks) from the downtown square area, that you don't hear the rowdy loser anarchist types (plenty of them in Seattle). You are just two blocks from the start of the Monorail so it is easy to go from there to the Space Needle and surrounding neighborhoods.
Only downside (reason not ranked excellent) is they charge for WiFi & you can even put a cold item you've purchased into the mini fridge. They have sensors in the fridge to see if one of the stocked items has been moved. If it moves from the sensor, they charge you. Thus, putting your own 50 cent pop or beer in the fridge might cost $6.00.
With respect to the WiFi issue, there is a Starbuck on every block (literally) and for the cost of a small cofee, you have your free WiFi.
If you can manage the 20th floor or higher, you are assured of a nice view of the Puget Sound. If you are on the 24th or higher, your view will be completely un-obstructed. 
There is a Ruth's Chris on the lobby level and you should check it out during Happy Hour. A very good deal.",4,4,0,0
"Think twice
PRO: close to the convention center (if you are attending a convention); decent bed.
CON: this is the first time in my 30 years of travel that I have encountered a concrete floor in my bedroom (albeit there was a small throw rug on the floor at the edge of the bed); room was small and emitted a faint disagreeable odor; no coffee maker; no clock.",2,2,0,0
"A great place for Family and Kids...a little tired for romance
Resort was quite large.Great place for kids with waterslides and lazy river.Looks like a nice golf course.Did not use however. Prices in Sports Bar... Way too high!! $15.00 for a glass of wine! Best part was going to Western Bar/Restaurant on grounds called The Roost.Again a great family resort...Not for Romance.Needs some TLC.TheRios Ranch that will pick up at hotel for horseback riding...stay away. Just one big dust hole that you spend 1.5 hours at. No scenery,very boring. Plus it was $70.00 per person. About a $40.00 ride into downtown Scottsdale. Great Mall nearby that the shuttle will take you to.",3,4,1,1
"Friendly staff, great location
I just spent 3 days at this hotel and overall was quite impressed. Prior to my arrival, the concierge was very helpful in getting me a room on a sold out night, as well as offering other pre-arrival information. 
I was given a room on an Executive floor, and it was very nice. The Hilton bed...fantastic. I really enjoyed the executive lounge, which has a nice view of the city.
For a conference space, this hotel is great. Its not a long walk to the ballroom from the room elevators, so you can easily run back up to your room as needed. The hotel did a fantastic job with the conference, providing good wifi (an issue at many hotels for conferences where almost EVERYONE is on their computers like we were), providing power reachable by every seat for charging computers and phones, and setting up fantastic snack buffets. 
On the last night of our conference, the hotel bar stayed open late for just our group, which was very nice. Overall, it was a great stay!",4,4,0,0
"Average Hotel
This hotel is in a fantastic location because of its close proximity to Union Square and shopping. Free wifi (that's great) and helpful staff at reception.
I think the bathrooms are looking a bit tired.
It was our second choice as Handerley Union Square was fully booked.",3,3,0,0
"Dirty, poor service, horrible breakfast
The site is dirty, poorly equipped and the sir smells musty when you run the air conditioner. The breakfast is awful. I could go on and on but just donot waste your time. So many others to choose from. I also, pre-paid, big mistake and could not leave early which I tried to do.",1,1,0,0
"Absolutely amazing!!
My husband and I wanted to go some place for the fourth of July. Originally, we were going to get a hotel in NYC but couldn't find one that accepted pets (without a huge fee) and would accommodate our family (2 teens traveling with us- all hotels had only king beds and max of 3 to a room). So, we decided to head into Philadelphia and we were able to get an amazing room at the 4 seasons downtown. This is just an incredible hotel with extremely friendly and welcoming staff. Right after we arrived and headed up to our room, their was a knock the door. An employee brought us a huge bowl of popcorn and cokes. It was a very nice (and unexpected) welcoming gift. In the evening, another employee knocked on our door to ask if we needed anything like extra towels, etc. I asked for bandaids since I had some blisters on my feet. Within 5 minutes, a container of bandaids was delivered to the room. Our room was huge with 2 beds and a pull out sofa in another room. Everything was clean and decorations were tasteful. Toiletries were all L'occitane which was very nice. I used the gym and all of the machines were like new and all functioned well. A woman came around with perspiration towels and cold drinks. They also had a coffee maker and hot tea available in the spa area. Upon waking up this morning and checking out, there was a fantastic coffee/espresso/latte/hot chocolate machine set up in the lobby. We all got different drinks that tasted delicious. They also gave us complimentary cold water for the drive home. Our room was an ""executive suite and had more than ample room for the 4 of us and our dog. By the way, the bathroom was enormous which was great. Also, it wasn't over the top expensive for this level of quality service. I will definitely stay here again the next time we decide to take an overnight trip into Philadelphia.",5,5,0,0
"Exceed expectation
The title describes my experience. The rooms are on good size for a couple, are clean, quiet and you feel safe. Noticed on previous reviews that many guests had problems with the elevators, we didn't experience any problems even on rush hours (breakfast, check-out). Our room was located on the 30th floor and the view of the Empire State Building was beautiful. 
The only thing that I didn't like were the bathroom amenities. 
They do have a nice coffee and although I am not a breakfast guy I enjoyed it. 
Concierge was helpful with maps, directions and advices on where to go. Also they do know what suggestions are good for each guest. For example, they will check your shoes before suggesting you a place (some guys may find it rude but it is by far better than sending you to a bar that they will refuse entry to you).
Baggage storage area worked fine for us and I also found most of the staff friendly, every time walking in the property I had a decent ""welcome back"" or ""Hello"".
All and all a very nice experience, I would suggest this property.",5,4,-1,1
"Worst Experience Ever
I booked this hotel from hotwire. When we arrived they had us in a smoking room -- both of us are allergic to smoke. When I asked the front desk, they started that I booked through hotwire and also they will all booked up. I callled back again and asked for some ordor neutralizing spray and he stated ""maybe if I can find some in the janitor's closet."" We ended up leaving and they refused to refund our money. I am also a rewards member, if they treat rewards members like this, I would hate to see how they treat normal guests. I will never stay at another Best Western ever!",1,1,0,0
"HUGE ROOM!
We stayed here just overnight after a late flight into Jacksonville before heading to Amelia Island for the rest of our vacation. Check in was fast, the bed was super comfortable and we had a very large room. Breakfast was very satisfying and I have no complaints. It was raining, so we didn't get to use the pool, but it looked nice.",5,4,-1,1
"Paddy's day trip to New York
Very good location, next to madison Square garden and Penn station. Room was spacious and clean, not the most modern but comfortable. Everything worked fine, no hassles and there was a 24 hour diner attatched to the hotel which was excellent. Just around the corner from tourist buses too. Staff were very helpful and there was a great view from the hotel room. Would definitely stay here again.",4,5,1,1
"Good location for New York
Stayed 4 nights May 2012. Clean room on the 3rd floor. Two double beds, shower over bath with shower curtain. Large sink area. Small wardrobe with safe. Small fridge. Flat screen Tv. Obviously no soundproofing as we could hear people in the room above walking around early each morning (not good when it’s 5am & you’re sleeping). Also a lot of noise one night from some young people running in & out of their rooms laughing. We called reception, they sent security up (not straight away) but the noise had stopped as one of the guests had already told those people off. So ask for a top floor room. Street noise did not bother us. Wi Fi is not included. We signed up for $25 for 3 days, but only works on one computer (we had a laptop & ipad so had to choose which one wifi was to go on). Or there’s free WIFI at most shops or around Times square.
Hotel seems to have two towers, our room was in the front tower. They have an indoor heated pool with lifeguard on the top floor (which they call PentHouse) in the other tower. The pool hours are a bit strange as they use if for swimming classes also. Shallowest end of the pool is 3 feet. Both towers are connected by the 2nd floor.
Pizza place Fat Sal’s across the road. Best Pizza we’ve ever had. We bought their small Pizza (6 huge slices) & the 2 adults & 2 children could not finish it. It was tasty & non greasy. Lots of delis & other restaurants within walking distance. Also grocery store down the road D’Agostino.
Within walking distance to the metro & times square. Streets of New York is dirty & smelly (just like Asia if you’ve been). Must recommend the hop on, hop off bus tour to be able to see New York. There appears to be two major tour companies City Sights NY & Grayline. They have lots of agents on the streets in Times Square. We went with City Sights as they let our youngest son on for free. It was $54 adults & $44 children for 48hrs of double decker sightseeing on the Downtown, Uptown & Harlem, Brooklyn and Night Tours. This All Around Town Tour also included a 90 Minute CitySightseeing Harbor Cruise which takes you by the Statue of Liberty and a ticket to the Museum of the City of New York. One tour guide we had was very greedy and continuously reminded everyone about about tipping her & the driver constantly.
There’s a Hersheys store in Times Square – was cheaper to buy chocolates there than supermarkets. Also recommend a Chinese Restaurant called Fo Ying on 8th Avenue at 48th St. Tasty, large servings, cheap food. Also recommend Tad’s Steak 34th & 7th Avenue, large serving, decent price.
99 Cent Express Pizza 43rd st at 8th Avenue, Pizza’s start at 99 cent for the cheese, average $1.50 per slice plus tax, you just keep coming back for more. Even people in business suits eat there.
Don’t eat or buy in Times Square – everything is pricey. Even the tour guides will tell you this.
The Camera stores in NY are strange, they don’t allow you to see or touch the products without paying for it first. Would you hand over $800 before seeing & handling the product? Finally found a decent camera store H & B digital 46th & 5th. They match Amazon prices.
Taxi from Manhattan to JFK is flat rate $45 plus tolls & tips. You can hail a taxi very easily. Also pays to know your exact address for the Taxi drivers eg Skyline Hotel is at 10th Ave & 49th st, Not just 725 Tenth Avenue. One taxi driver refused to take us from Penn station to this hotel because we couldn’t tell him the cross street.",3,3,0,0
"Good For Some But Not For Us
The hotel is right across from beach which is good. There is no charge for the parking, good. We have stayed at many hotels around the world. In today's hospitality industry it's very competitive. We find it hard to believe no hot water to take a shower(or no pressure) in the morning or others in the hotel are using it up at that time.
All the reviews are spot on which we read before. We really want to point something out. We felt like we were on the runway at SD International airport. The planes use Ocean Beach on approach to land. This starts at 6 a.m. If this is not a concern, then by all means stay here. We will not be back. Not sure what else we can say, maybe the planes change the path they take to land at different times but not while we were there.",3,3,0,0
"beware of mice
we stayed seven nights in this hotel and experienced the following:
a mouse appeared as we were watching T.V, phoned reception and they informed us that we could move to another room. we agreed but what was suprising was that this was not a suprising report and no apology was given. They reported that there was construction occuring in the area and gave us a breakfast token.....who would want to eat where mice are a problem. we then moved from the 8th floor to the 11th floor.....2 days later another mouse appeared. phoned reception who reported that he could move us to another room but could not guarantee that there would be no mice! when asked what intervention was being taken to address this problem the reception did not know hence I asked to speak to the manager who reported that a company come in to the room reported to have mice, yet there was somebody in the room on the 8th floor 1 day later!
For lack of empathy, lack of motivation to help and poor customer service I would deem this to be a major downfall of this hotel. On the plus side the location is good.",1,2,1,1
"my one night stay
The stay was not what expected. the staff was fair due to the fact hat it took a lot of time to make them understand what question we asked. due to the fact there was no elevator and we were all seniors there was no offer to take our bags up these stairs. the continental breakfast was shocking. I have never stayed at a place like this and I have stayed in a lot of hotels.",2,2,0,0
"Still under construction
The hotel was supposed to be finished by June and it wasn't. The room was nice and the housekeeping staff did a great job. The turndown service included ice which was great but, the public spaces left a great deal to be desired.",3,4,1,1
"Columbus trip
stayed at this hotel while on a weeks business trip, loved every minute of it. Staff were friendly and very helpful, rooms were clean and comfy and the air conditioning was very welcome.",5,5,0,0
"Awful
The hotel has Very old interiors meaning Shabby cupboards, sink, stained faucet, etc. bathroom seemed OK. AC wasn't working. The service was awful. Front desk people were rude. Room smelled bad. They don't serve breakfast on weekend. I do not recommend this hotel. Bad experience. I'll never come back again.",1,1,0,0
"Good Property, Evolving Neighborhood
This Hilton is located in the NoMa (North of Massachusetts Ave.) district, a once sketchy area by the train yards north of Capitol Hill that's being aggressively marketed for new retail/residential developments. While it's a busy enough neighborhood by day, the sidewalks kind of roll up after dark, reinforcing the feeling this property is a bit off the beaten path. 
Pros: Four blocks to Union Station, about four more to the U.S. Capitol, Supreme Court, Library of Congress and Folger Shakespeare Theater; a decent selection of restaurants on Capitol Hill, a short cab ride away; the Metro (subway) stops behind the hotel (NoMa-Gallaudet Univ. station); a mostly attentive staff; a Harris Teeter supermarket on the ground floor of the adjacent building, in case you forgot anything.
Cons: No breakfast bar, $30 overnight parking and perhaps the nagging sense you didn't make the most fashionable choice. Some vestiges of the neighborhood's past pop up after dark, though the area immediately around the hotel is fine.",3,3,0,0
"Not so near Union Station
It was a 15 minute shuttle ride to Union Station. Not very well located. Had to change rooms since our first room, though non-smoking, smelled of smoke. Employees were pleasant and breakfast was good and included. Rooms were clean and parking was only $12/day - much less than most D.C. hotels.",3,3,0,0
"Mixed Feelings
The location is great! You are connected to the Galleria, which has shopping, entertainment and good food. You are also within walking distance to more shopping, entertainment and great restaurants. The staff was amazing! The hotel walls seem to be very thin... you could hear people talking in the hallway. I do not think the rooms are worth the price. But the location is awesome!",3,3,0,0
"Excellent service and terrific Location
The service at this hotel is outstanding. I've traveled all over the world and went to Austin for a family occasion and it necessitated very specific room requests. Both the reservations manager (Daniel) and the Front Desk Manager (Matt) were extraodinarily helpful. Throughout the stay, the rest of the staff were also wonderful.
We loved the location on the lake with all the water activites and trails right at the doorstep. Also, if you have a room facing the water, the views of downtown Austin are fantastic. 
The rooms were great-I was told they are larger than that at the Four Seasons. Everyone in our party were extremely satisfied and would return again in a heartbeat.",5,5,0,0
"Hotel taken over by Pigeons
What a joke...this hotels claims to be a 3 star. Ramada's quality is really going down fast. First, the pool area is unclean and has pigeon poop all over. Pigeons are everywhere. We had to change rooms because the first room on the first floor was a previous smoking room that was not very clean. The area the hotels is located seems unsafe. I felt very nervous about my car in the parking lot. The room was adequate with beds that were ok and a chair. The hallways smelled sour and it was obvious that management did not enforce the smoking policies in rooms and hallways. Only positives was that front desk was very nice and accommodating. and it is easy to get to from expressways.",2,3,1,1
"Don't stay here!
I unfortunately ignored the other reviews because of the location across from Penn Station as my son and I were coming back late from a Giants/Eagles game on Amtrak and didn't want to flag down a taxi or take the subway at 2 am. The hotel website and photos ARE NOT current. The front of the hotel and the lobby are nice, but that is it. Our floor, the 2nd floor, was run down with dirty walls and carpets. Spackle was on the walls the first 2 of 4 nights we stayed there and then the last 2 nights there were 'wet paint' signs in the hallway as they painted. We had paint fumes in our room. I didn't complain to the hotel as our schedule was filled day to night and didn't want to argue about getting the money i prepaid on Hotels.com. The best quality of this hotel is location, but there are other hotels in the area and they are worth the added price. Our bed felt like it was original to the hotel nearly 100 years ago and there was a hole in our wall. Very sad for what used to be a hotel landmark in my native NYC.",1,1,0,0
"Average Stay
We stayed here for 5 nights. The rooms were clean and functional but VERY small. The lifts were appallingly slow, we were on the 24th floor so needed them! The breakfasts were shambolic, food was ok, but there was nowhere to sit and the place was too small for the number of people full stop. We decided not to eat there after trying two separate times to see if they were any different, we went across the road and ate at Dean & Deluca. The staff were very helpful and friendly. Location is good but not great, there is a parole centre just up the street and maybe that tells its own story. All in all, average place, average location and definitely overpriced for what you get.",3,3,0,0
"Internet not included
It is a very nice hotel from the lobby to the bar and the rooms. Great location, close to the ocean and the downtown life. One of the greatest features is couple of self check-in machines. You don't need to wait in line to check-in at the front desk. The pool looked somewhat small for the hotel size and for the price per night they charged I couldn't believe that wi-fi was not included and you had to pay extra for. A pay parking structure is located right next to the hotel.",3,3,0,0
"Will stay again
I have traveled quite a bit over the last 5 years, and I must say the staff here was the most friendly I have encountered in a long time. Helpful as well. The price which includes breakfast could not be beat.",5,5,0,0
"I made the wrong CHOICE. ) -:
Inexpensive for the Dupont Circle area of DC, but the quality is lacking. Booked a 3-day stay online for Presidents Holiday weekend (Feb 18-20, 2012). Appalled at the ""Garden Level"" room located in the Basement of the building next to the cleaning personnels' laundry area displaying barbed wired to keep out intruders from the ""basement"" back alley area. The room on the Garden Level was barely the size of a regular size closet, the TV was inoperable and the bed ... mattress sagged and the furniture was missing parts. I took pix on the smartphone, asked the Desk Clerk to transfer my reservation to a sister hotel and showed him the pix, then all of a sudden a vacancy appeared on the main floor. NOT HANDICAP ACESSIBLE, that is, no elevator period. Night staff needs lessons on customer service. I will NEVER stay there again. EARLY morning NOISE of the housekeeping staff illiminates the need for a wakeup call!!!",2,2,0,0
"Standard Hampton Inn
The people are friendly and the location is good. Needs a face lift.",3,3,0,0
"NICE
Lovely place, clean room, nice staff...I would recommend this hotel. Reasonable rates.",4,4,0,0
"overall a good deal, but you need to be aware of what the deal is.
Great location, clean, no luxury. I would come again because of good value for price, compared with other hotels around. I agree with previous reviews. It you are on a business trip, this may not be the best choice, because the many small ( or moderate ) hassles you will run into, will be time consuming. For example, internet was hit and miss for two days, would take multiple attempts to successfully connect, then spontaneously disconnect. I signaled the problem, but finally, after 2 days, I got more demanding about a fix, and they provided me with a cable, and a technician to organise it, and then it worked well. My room number was 523. Not the place for romantic time, but it is practical, if you don’t miss a Jacuzzi, flat screen TV, etc. Nice staff. So, I would stay here again, but on a leisure ( but not romantic) trip, not a business trip, where time is so much of a struggle. I thought about it for many days before I decide to write this, because I knew I may not be helping them, but the customers’ interest is the purpose of Trip Advisor.
Best Western was excellent for me in Strasbourg ( France) and Sion ( Switzerland ).
Used dry clean service, no problem.",3,4,1,1
"Great location!
Close to everything without paying the big bucks! Stayed Easter long weekend 2012 with family of four. Booked it via Expedia. Friendly and helpful staff. Very small room but we managed to make it work! Very clean and quite modern. Great beds! The lobby / eating area is very small and it's very busy at breakfast-time with the free continental breakfast. You can manage ok if you can hit it before rush hour at about 8:30am, other than that - it's hell and you may have to just bring your breakfast to your room. No parking garage with this hotel so you need to find one; there are several within a few blocks. No issues other than small eating area. Will definitely come back if the price is right!",4,4,0,0
"Top End Facility in downtown Memphis
This is an elegant hotel for business and leisure travelers in downtown Memphis. All the big-city amenities are available in this property located across the street from the Convention Center, adjacent to the trolley line on the north end of the central business district. Rooms are large, well appointed, and well maintained. Lobby is beautiful, food service more than adequate and the hotel facilities are everything you would expect. The only aspect of my visit that prevented me from giving the Marriott five stars was my check-in experience. It always amazes me that hotels hire folks with poor English language skills to be the face of their property at the check-in desk. The woman's accent was so thick that I could barely understand her. She spoke rapidly, as if she was going through her memorized check-in speech, and despite my giving her my Marriott Rewards card, i.d. and reservation confirmation, in seriatim, she continued to refer to me by the wrong name. I really wasn't offended by this, however, that kind of experience does not warrant a rave review. However, the rest of my stay more than compensated for front desk faux pas, This is a very fine downtown property.",4,2,-2,2
"Loyal Returner To This Hotel
I have stayed at this hotel for approximately 75 nights over the past couple of years. This is not the lap of luxury or the chic new product, but I came back time and again because it was just what I wanted. 
It is a nicely setup hotel, with one-bedroom suites. Each has ample space for a couple or in my case, a frequent traveler. The rooms would be a bit tight for my family of 4.
I have stayed at the Marriott Renaissance and the Residence Inn, both nearby, and this is my preference because it is homey, clean and convenient, with a friendly staff. I found the Residence Inn to be a bit below my hopes and the Renaissance is nice, but far more impersonal. 
The Marriott Suites is full service without being overwhelming. They have a great little bar - say hello to Fernando. The front desk staff is incredibly friendly - just what you expect from a Dallas welcome. The restaurant is rarely jammed, but always has good food. They have a great free shuttle, free parking and a concierge room which is smaller than some, but has the staples you expect. For those who want to stay at a bustling downtown hotel, this is not your place. It is just outside the downtown area, so you can enjoy a bit slower pace without sacrificing much - and the prices are far more reasonable than some downtown alternatives. I work frequently in Dallas and every time I go back, if there is room at the Marriott Suites, I stay there.",4,4,0,0
"Less than friendly staff, limited housekeeping
This Staybridge is newer across from Lucas Oil Stadium. The rooms are nice, kitchens modern with granite countertops. Beds are comfortable, nice bathrooms. Our main complaint was with the staff at the front desk - our cousins were checking in the day after we did and arrived at the desk at 2:50 pm. They were informed that check in was at 3:00 pm and that they would have to wait 10 minutes! How silly...after pressing the clerk they were checked in at 2:50 pm! Also, we requested the ""light housekeeping"" on a Saturday, which normally has no housekeeping service. They didn't come, and even if they did they don't make the bed...just provide clean towels. This is truly ""limited service"". The pool, jacuzzi, and BBQ areas were fine. Our biggest problems were with the unfriendly staff. Will not be staying here again...there are better options downtown.",3,4,1,1
"The Real Deal Says - From Fair to OK AND PLANES!!
It is important that you realize that there are two hotels here one a full service hotel big pool, nice workout room, tapas bar, big lobby and then there is the Bay Tower. It is not next door it is at least a 5-6 minute walk in the dark part way uneven asphalt, not big pool, small workout room, no real restaurant, few taxis if at all and a small lobby on the style of a florida lower end resort. The rooms are nice but there is a lot of things not there and it is a hike if you are meeting people or doing things in the bigger building. This is the fair building.
The bigger building is better because it has the amenitities that you would expect, nice pool good workout and a nice tapas bar with good wines and service. The issues are several. They will convince you that you want to stay on the side with city view. That is the side with not only aiport noise but also road noise. These are sliding doors that don't close all the way and the planes start a little after 5Am. Be warned there is plane noise thourghout the hotel on both sides as far as the rooms, the pool and the outside dining. When talking to people they smile and stop talking because the plane noise is so loud. It is funny the fist time or two after a while you just want to go inside. The service is spotty. I had to fight for a simple king bed even though I was a main speaker before 500 people who were staying there and a Sheraton preferred member. The maid threw out a $20 bottle of toiletries and I had to talk to security, front desk and housekeeping for anyone to get back to me. I am sure throwing it out was a mistake but the bad follow up is not. This is as OK hotel and it is close to the airport, I mean you see the wheel smoke from your room as you watch the planes land. So I won't go back but there are others that don't mind things like I did.",3,3,0,0
"Perfect location, awesome rooms with great value.
Good staff and perfect location for a weekend trip to SF. I have been in this hotel for the last three weekends and had nothing but a good experience each time.",5,5,0,0
"The city never sleeps, and neither will you...
Hotel looks nice, room is clean and well appointed. The bar was cool, and Paul was a great bartender. That's about it. I slept with tissue in my ears and pillows over my head, but still awoke frequently to sounds of traffic. I know this is New York, but I also know they make widows that are much more effective (I checked to make sure they were closed). Drinks in the minibar are not cold, not even cool. The wireless internet did not work on my only morning in the hotel. No turn-down service or ice in the room, but I did get in at 9pm. Front desk was average at best, I had to wait quite a while during the check-in process while Sasha explained to someone on the phone that the pay-per-view was also not working. But the room looks nice. I will not stay here again, even at half the price (it was $400 this visit).",2,3,1,1
"I wouldn't let my dog stay here even if I had one!
This had to be the worst night in a hotel I have ever stayed at in my whole entire life. Don't let the lobby and friendly check in people fool you. The hallways look like a dark, dank old hull in a ship. Spackle on all the walls (maybe they were thinking about painting). I think the sheets were clean and they tried to pass off the bathroom as clean until you step in the shower and almost slip on the slime or accidentally touch the walls and feel more slime. I was scared out of my mind as I was traveling alone. So much for trying to save the company money, never again! Do NOT stay here.",1,1,0,0
"Ok Hotel, but look elsewhere....
Was very Disappointed on our last stay here. Having called the hotel and asked them about services because I am traveling with my handicapped wife, I was assured that they had Valet parking and a ramp.
Arriving at the hotel at 4:45pm we were told the room was not ready and it would be an hour wait. We had to leave to go to the show, so we didn't return back to the hotel until 11:30. At that point they said they had no valet service, and we would have to park ourselves. When I complained that that was not an option, they roused them selves and valeted the car. The ramp into the hotel is about at a 45 degree angle.
Once in the small room, the TV would not get any stations. Front desk said they would have to send engineering up. I declined as it was late and would forgo TV. 
Air conditioner set on 64 degrees full blast would not cool the room down until around 6:30am. Very warm and humid.
Leaving the next day, with my wife in the wheelchair and a suitcase, we were told the hotel only puts cars into a garage, but doesn't retrieve them. When i pointed out the hassle with a wheelchair, i was told to leave her in the lobby and return with the car.
Will never stay here again. Staff is bored and unfriendly, and extremely unhelpful....
Table lamp base was covered with spilled drink from last guest.
In no way lives up to any other Radisson I have ever stayed at. This hotel is a blight on the chain.",1,2,1,1
"Good location and wet towels
I stayed 8 nights. The location is very good, 10 minutes to Central Park and very close to Times Square, which is a place to avoid! The bed was comfortable. The room, while nicely decorated, was small. For a couple it would have been quite cramped. The shower splashed everywhere and towels were quickly soaked. The WiFi was quick, but at $10 a day, or $25 for three days, is too expensive. These days WiFi should be provided free, like toilet paper. Free WiFi would encourage people to choose Ameritania over other hotels.",4,3,-1,1
"great day stay hotel
we booked this hotel as we had to wait nearly 20 hours for our flight, its the only hotel in LAX that offers day stay. Rooms are big and cozy. They have several areas to sit and soak in the sun. Pool is too small. Walking distance to cheaper restaurants instead of eating at the hotel. Free wifi at hotel lobby. Free shuttle to LAX airport. Rooms are very clean with great espresso machine!",4,4,0,0
"Needs some TLC
We stayed at this hotel through a GroupOn coupon. It was our anniversary so I thought that this was a good deal. The front staff never smile and were not very informative at all. The outside of the hotel is in bad need of updating and landscaping. Deferred maintenance outside and inside. The rooms were clean but everything from the TV, sheets, popcorn ceilings, wallpaper peeling, bathroom tile, curtains were old and worn out. The pool area had overgrown plants, rusted furniture, broken lights. The location of the hotel was OK but this stay was disappointing to me.",2,3,1,1
"Fun hotel
I had a very good experience here. Staff was very attentive, room service food was tasty and hot and arrived very quickly. The hotel itself is fun and kitschy, a nice change of pace. Also a pretty nice fitness center that I had completely to myself while I used it (great to work off that delicious cookie they give you at check-in). Free internet was a bit slow, but you can pay to upgrade if you want. It was fine for checking in on my email. No complaints; I would definitely stay here again.",4,4,0,0
"Setai Have Broken my Heart, Ididn't Want To Leave........
Continuing celebrating our 30th wedding anniversary, we booked Suite for 3 nights for the price of 2. 
Pros:
-Very polite, friendly and helpful staff, will go out of their way to ensure your stay is happy.
-Always address by Mrs... or Mr...
-Will accommodate you with the best that's available if capacity too full 
-I like check in and check out any time, but out of consideration for other guests and room service staff, we checked in at 3:00 PM and checked out at 3:00pm again out of consideration for other guests, even though we could have left later and I wanted to. There for since we were busy with other matters, we did everything we planned on our checkout day and were very satisfied to not have missed on anything we planed.
-Non alcoholic drinks in fridge plenty. And what a marvelous idea was to suggest us if we only drink water then they will replenish it only with water, if you need more they will deliver, but we always had enough.
-N espresso is great in the room, I have one home and addicted to it, so if you finish all of the coffee offered, call in the evening and they will deliver you more to have in the morning.
-Quiet rooms so if you meditate, its great/or want to take siesta or fall asleep early, notify front desk not to be disturbed if your sign is on. The only time someone will knock are the fridge/coffee replenish or bring you cookies and will do turn down service if you desire.
-For a suite the accommodation was huge and when the person knocked to deliver ice I was in the bathroom and it was a walk to get to the door, after I opened the door he thought no one was in and was about to leave, I thought that was funny explaining to him that it was a long walk to the door.
-The rooms are well appointed and the decor is pleasant to the eyes. Room and Hotel itself is very clean.
-If you are like me staying in 5 stars hotels the bathroom are pretty much the same in renovated hotels, ours was huge and I loved the window in the bathroom, we've been partying often in there while waiting for my service dog to finish his dinner, he is spoiled and wants us to be around when he its. 
-Two TVs are standard in NYC for suits. And if you never sow TV in the mirror, I somehow felt the screen was bigger than in other hotels.
-Bed is comfortable, so are pillows, I absolutely adored the style of the windows, honestly that was my first choice to stay in Setai, provides with ability to look down without stretching.
your neck. And lower window opens from the top which is less scarier than from the bottom as in Trump Soho.
-If after your room was cleaned and you noticed that something wasn't replenished - a phone call away and a minute of wait.
-If your top cover not on the bed with little neck pillow, it is most likely in the closet.
-Loved the Foyer, Powder room with the door.
-Real walk in room closet.
-Bath tub is for two and the biggest I was in aside from that in Mercer.
-Rain Shower.
-the hotel has Souna and Steam room, Gym, with private room for floor exercise alone or with personal trainer. 
-If you take advantage of their spa, you also receive access to whirl pool, ha-mam, and rain shower from all over top, walls (this kind of shower was my first time experience to see) and plenty of healthy snack and fruits and drinks. The spa person will be more than happy to give you the tour. We did the tour of the hotel while waiting for our room cleaned.
-We didn't use the bar or restaurant, because my husband already planned the places to eat ahead of arrival and it is his department. If you are like us who enjoy rather unquiet ambiance the kind that no one can hear your conversation we liked Dallas and Irish Pub a block away. We drink protein shakes for breakfast and lunch, but the day of our check out we walked over to Barking Dog which is famous for their Pancakes which I like and my husband ordered eggs and mixed breakfast meats.plate. Don't order toast, it comes with the good size bun.
-Places to see Bryant Park, always something going on there, there is a watering whole and instead of benches there are chairs and tables. Which are scattered all over and you can find private spot to enjoy and then move to another spot that is what we were doing. I also think the chairs for the reason that a person don't make a bed out of it. Park is opened until 9PM. Security is present. Oh and they also have ping pong table there to rent.
-Library a must see, I've been there many times when I was studying in University. But being there as a tourist is not the same experience, things I missed. They always have something in the exhibition room that is unique theme. 
-AC is quiet and works perfect with 3 room temperature thermostats.
-Not like I ever seen in other hotels the channels managary is organized in sections, where each section of channels is listed in TV guide with consecutive numbers. I don't recall seeing such in other hotels.
Cons: non I can think of. If you are experienced traveler you know what to do, if you are not, don't upset yourself with something that wasn't done the way you expected, just ask they are there to ensure you leave Setai Happy. 
-Suites are expensive, but once you try one you cannot go below, but in my opinion there is nothing like staying in the suit. But if you are in New York Sight Seeing and believe me you will be disappointing not booking longer stay, but even if it is longer stay you still will not have enough days to see all. We've been coming to NYC on vacation 12 times and still didn't see everything we wanted to see. But since we are local we mostly come to enjoy the room and the view is the top priority for me.
-I wish we could have stayed on the higher floor that would really complete our joy.
From my experience if you come with the right attitude you will do your self and your health a lot of good and will only bring good memories back. This worked in every hotel in NYC we stayed at, except Soho Trump with the staff there Guaranteed to ruin not just your stay but entire vacation, and you will stay 5 categories below of the room you reserved in SohoTrum for the price double of what you pay in Setai.",5,5,0,0
"Fourth time here - I really like it
I have stayed here four times and find it to be my hotel of choice in mid-town. The rooms are comfortable for one or two and the service is excellent. The rooms are quiet and well appointed.",5,5,0,0
"Everything was broken.
I just arrived at the Alden hotel. I have 30 minutes before I have to meet friends at Ginger Man in the village, and then dinner reservations at Spindletop. When we arrived at the Alden, the room's phone, refrigerator, shower, and iron were all broken. As I'm writing this, I'm still waiting for a new iron to be brought to the room so I can look presentable for my engagements this evening. As I've been waiting for a while for the iron, I may be forced to reschedule some of my plans. When I called and asked for an iron that worked, the person at the desk was extremely short and made it very obvious that she didn't like the fact that we called for a new iron. This is a ""boutique, luxury hotel?""
I guess boutique and luxury are analogous to smug and rude.",1,2,1,1
"It's OK but great location
I went to Washington and I rented two rooms in this Hotel
Rooms are OK, don't like too much the atmosphere there, but for the price and the location very close to museums, White House, etc is perfect.
Parking Garage is a pain, too small and you have to find the way to park your car in a very small space with out hitting other cars.
Neighborhood is great and great restaurants in the area.",2,3,1,1
"Health Hazard concerns . . .
It was within 2 days of my stay while visiting Denver that I noticed alot of noise outside the window. Apparently a family of Starlings had set up shop in the gutter next to my window. As if that were not enough the eave next to it had a pidgin nest on it. Now I have nothing against wildlife but I don't want to sleep next to it. So I reported this problem to the front desk clerk who said so what is wrong with that? I told her besides the noise all night and day and that the weather is nice enough I would like to open the window for fresh air and that it was a health hazard (disease, bugs, clogged gutters etc.) She shrugged it off. It won't take long for the droppings and bugs to infiltrate this building. The grounds keeping is non-existent. In my 2 week stay I witnessed the same weeds grow from a foot to over 3 feet in height and have now gone to seed insuring another fresh crop of weeds in the future. As if that weren't enough I had the ""Do Not Disturb"" sign on the door, Housekeeping did not knock, instead housekeeping determined it wasn't ""disturbing"" the guest to CALL THEM ON THE PHONE! When housekeeping does come they only put a few towels, do not vacuum, and leave only one roll of toilet paper where there are two toilet roll holders. If I were the owner of this property I would be livid, as this guest is. I won't be back to this dump.",1,1,0,0
"THIEVES!!! underpaid cleaning thieving Staff! Housekeeping stole my jersey!!!!!
HIEVES-THIEVES-THIEVES
Accidentally left My Pats Jersey hanging in the closet., called asap less then an hour after check out, Was asked to call back next morning ???? OK Fine Called back next Morning and what a surprise "" Nothing in the lost and Found"" So Thank you underpaid cleaning thieving Staff! Housekeeping stole my jersey!!!!! Hide your valuables, Hide your clothes ... REALLY!!! My Mission is to let every social Media know...",1,2,1,1
"Good Location and Rooms
Great location with easy access to the Blue Line for access to O'Hare (5 min walk from Clark/Lake to the hotel). Check-in was easy, friendly folks, room was clean, comfortable and with a great view of Marina Towers and the Chicago River. Also have aveda bath products which I per5sonally like. Easy walk to all tourist attractions (if that's what you're in Chicago for) or easy access to almost anything for business travelers. Good food around the hotel and within walking distance.",4,4,0,0
"checked in, checked out
Very unfriendly check-in. We went to our room and it was very small and unclean. Writing all over the walls (maybe this was for future renovation, however I don't want to see this). Asked for an upgrade-denied. Immediately left room and found better room down the street. Asked for refund-denied. Now I am going through credit card company. Glad I took pictures and have them on my phone. Very unfortunate they would not work with us.",1,1,0,0
"Needs work
Clean and basic, but our room had no kettle or coffee or tea making facilities and no basic requirements like an iron and ironing board. Location is great but there are better hotels to stay at around the same area. Hilton need to up their game and come up with a product that matches their reputation overseas.",2,3,1,1
"Just be prepared
Rooms are funky and bathtubs/showers are right int he room, just separated by clear glass. Beds are on a platform and if you get up at night you have to remember that and not trip on it and remeber to roll out of bed because it is too close to the floor to stand up. Also - and this is so NOT cool, there is no coffee maker in the room. Such a simple thing but it seems SO CHEAP of the hotel to be missing that. There is parking next door which is much cheaper than the hotel but no in-an-out and you must be out fairly early in morning.So, if you are ok with these things, it is reasonably priced for downtown LA and quite efficient.",4,3,-1,1
"Chris H
i stayed in this hotel in april 12,first off the reception is on the 1st floor but the entrance is on the ground floor,the noise from the trains is unbeleivable,alot of chinese people seem to stay in the hotel and are up and out at 5am shouting down the corridors as they go. the hotel is situated in the heart of chinatown and to get any kind of western food especially at night like a burger is a taxi ride away. i found the nightly tarrif for this hotel very expensive especially as i was in a windowless room.",2,2,0,0
"Moved 3 times
I had never been to Chicago before and chose to stay at this hotel. I was promised an upgrade the day prior to checking in because of not being able to use my discount from work and no upgrade. The first room was dirty; bed not even made. The 2nd was a handicapped room, I'm 37 really, and the final room was just what I had paid for. I thought an upgrade by this time was indeed due. I went to Chicago to see my daughter who now goes to school there and I will be visiting quite often, I am now leery of where to stay. Are 4 star hotels really what they should be.",2,2,0,0
"Very comfortable boutique inn; excellent location
The Alexander is a very comfortable boutique inn with a great center city Philadelphia location. Staff is exceptional, rooms well-styled and comfortable. A decent breakfast in a comfortable dining room is included. A ten-minute or less walk to historic area, Rittenhouse, Avenue of the Arts, Convention Center, Italian Market and South Street. In the ""gayborhood"" if that matters to you, the Alexander is welcoming to all and a great choice unless you need a big box hotel room or the honors points in your account.",4,5,1,1
"Close and Clean
Just 1/2 block off 8th Avenue this is a good hotel for using your Starwood points close to Times Square. The street is rather ""seedy"", but not ""scarey"". The room was nice, clean. The service was good and the hotel personnel were pleasant and helpful. We booked a city tour through the hotel. Next time I would use Gray Line. The bath was rather small with a goofy shower door arrangement. There is no room for toiletries. A shelf is needed over the toilet. The shower pan was rimmed with distasteful mold. All that said, we will definitely stay there again.",4,4,0,0
"DO NOT ENTER!
I booked this place on Hotels.com. When I found it, I was a bit leery of the exterior of the place. But it was for must one night, and we were on our way the next morning.
I approached the door and noticed an odor, I figured it was outside. As soon as the door swung open, I was bombarded with the odor of cat urine. Let me stress, it smelt like 10,000 cats had urinated in this tiny room, I never stepped over the threshold. 
I when back to the office and gave the gentleman his keys back and said, “I can’t stay here. No way!”
We found a better place to stay and I did call Hotels.com and they did return my funds, thanks hotels.com!",1,1,0,0
"A bit dissapointed
I just got back from a trip there with family. We decided on The Plaza because of its history, how well known it is and its location. The hotel is beautiful and it has that old feeling to it...however, the service was less than amazing.
Our hotel room was fine but we had to wait about 10 minutes for the water to heat up to luke warm to shower. We had called for extra towels at one point and they took about 20 minutes to get to us.
We were in the lobby at one point and decided to take a picture when a staff member came and told us it was their policy not to take pictures. This was fine until we saw that staff member take a picture for someone else in the lobby. We heard him say they were his friends...but I dont think that matters.
Upon check out we then found $200.00 worth of extra charges (phone calls, bar charges, etc) on our bill that we didn't use and when pointing them out we were told in a snotty way that ""someone must have snuck into our room and used our phone"".
I am fine paying for these things if I have used them. I also appreciate we are at The Plaza and its not a low end hotel....however, I expect the same respect and courtesy no matter where I stay and to be made feel any less is unacceptable.
I would recommend staying at The Plaza if you want to experience it for all of what its known for...just be sure to double check your bill and don't expect too much of the service!",3,2,-1,1
"Great place to stay....great price
This place was great. The staff were great. Very friendly and helpful. The room was clean and breakfast was super. You are right near TIMES SQUARE. Walking distance to everything. The only thing was that the room was small but we were not there to spend our time in the room. Everything was great....would definitely stay again.",5,5,0,0
"I knew when the hotel said it was ""green"" that it would...
I knew when the hotel said it was ""green"" that it would have problems. The bulbs in the room were so dim I had trouble reading. And the bathroom sink spicket would not run warm/hot water fully enought to keep from backing onto the counter when washing my hands. The shower would not stay hot, but would keep gradually cooling. 
And if you want the trash separated (newspapers, plastic, etc), instruct the housekeeping staff or put separate trash recepticles in the room instead of a brown paper bag.
Restaurant staff was not efficient--it took three times to tell them I did not want the breakfast buffet before I was offered a menu. then the waitress kept telling me ""that's on the buffet."" So? I did not want a ""buffet""--only cereal and a pastry.",3,2,-1,1
"Nice Hotel
This was my second time staying at this hotel. It's clean, staff was very helpful. Great Location. About a block away from the common. Everything in Boston is walkable. My only complaint with this hotel is that there is a night club right next door to this hotel so sometimes late at night on the street in can get a little wild but in the room you can' hear anything. At least I didn't",4,4,0,0
"Good airplane watching
I should probably preface this by saying that I love airplanes and chose this because of its view of LAX. I've stayed here twice with my husband and would stay here again before a flight out of LAX.
That said, there are some great things about this hotel and some things that I don't love about it. 
The good:
- Airplanes! If you like airplanes and don't mind a little noise, ask for a room on the south side.
- Our room was very clean and didn't look worn (like some of the reviews I've seen here--I'm thinking that we got lucky)
- There was a free continental breakfast for SPG members on the 12th floor. It wasn't fancy (scrambled eggs, pastries, coffee, tea), but it was a nice option.
- The place smells like the distinctive Westin White Tea/Aloe toiletries. 
- The Heavenly Beds are very comfy. 
The not-so-good:
- You'll get nickeled and dimed here. Beware: if you even lift any of the tempting items off of the in-room trays, you'll be charged for them. Ditto for the mini-bar. Seriously-they charge you $25 for use of the mini-fridge. I'm surprised that they don't charge for ice.
- If you're not a plane enthusiast, you might find the constant airplane noise aggravating. This comes with the territory to a degree (it's an airport hotel after all), but you might be awakened if you're a light sleeper.
This will do the job if you need a hotel near LAX, as it's comfortable and in a good spot, but just be prepared to pay for every little ""extra"" and bring some earplugs if you are sensitive to jet noise.",4,4,0,0
"Good City centre hotel
The hotel is currently undergoing refurbishment of the Lobby area, although this appeared to not cause any issues over the 2 days I was there. The hotel, although comfortable and reasonably spacious, 'feels' like it is not sure whether it is trying to be a business focused hotel or 'boutique' style hotel. Bed was basically clean, however, sheets and bedspread were 'soft' as opposed crisp, starched sheets you tend to see in the top end chain hotels (I prefer the crisp feel when sleeping away). The bathrooms were well appointed and clean, but there was always a very over-powering smell of cleaning fluids/Bleach each time I returned to the room - reassuring to a certain extent, but too powerful a smell. Nothing really 'wrong' with the place, but not my type of (Crisp/sharp) hotel.",3,3,0,0
"HORRIBLE!!!!!
This is the worst MOTEL I have ever stayed in....BED BUGS are still there. I wish we would have research this MOTEL better before travelling from 10 hours for our Family Reunion....We had to change rooms,no air, nasty shower curtains, holes in the ceiling, mold in the rooms. NO SWIMMING POOL...It's not worth the stay..GO TO The HILTON which is less than a mile away.",1,1,0,0
"Great Inn on the Square
I visited SF recently after a gap of 5 years and picked this hotel for the good location. We were pleased to stay here as it suited our needs for this visit which was for a long weekend in October. The rooms were much better than we could have expected and off course the location was heart of town so we were happy that we booked this Inn.",4,4,0,0
"Schitzofrenic personality-- great restaurants , awful rooms.
it is my second time at the Hotel. 18 moths ago i vowed not to return, but was put there by my company who arranged a conference. The rooms were even older-looking and shabby than before with HOLES on the sheets. Saervice was agonizingly slow-- when I checked in i asked for a kettle-- it came 5 hours later.",2,2,0,0
"BED BUGS!!!!
This was one of the worst experiences I have ever had, firstly we saw blood on the sheets but didnt think it was serious, Then in our kids room there was a huge cockroach which we killed and as we were going out for the day left on the bathroom floor, when we got back allthough the room had been made up the cockroach was where we left it in full view. That night I got bitten all over by bed bugs it was a horrendous experience, the bite became huge blood filled boils and I couldnt sleep for over a week, We moved out the moment we realised, the staff at the desk couldnt even look me in the eye,when I told him about the bed bugs he must know about them, I asked for the manager and he said he wasnt there, I asked for his name, he would only give me his first name- he said he didnt know his second name. Please dont anybody stay there it is dirty, unfriendly, and falling apart in all senses and full of bed bugs.",1,1,0,0
"Watch Out Non-Smokers!
I checked In to find out that all was available was a smoking room! There is an entire smoking floor! In a city where you can't smoke in bars and restaurants it's the first hotel I've run into in all of my frequent trips to DC where they allow smoking. There were no other rooms available within miles so I had no choice. 
I am a self proclaimed hotel snob and this hotel does not make the cut for me and I'm glad I'll be leaving in 2 days. Though the room is very large by DC standards, the immunities are equal to that of a budget hotel. The sofa is a ""pleather"" I've not encountered in many years and the one fabric chair that has has a suspicious stain so the pleather is at least something I was able to wash down first. It does appear the televisions have been updated to flat screen HD. Thankfully the windows open so that's heed get some of the stale cigarette smoke out but I'm not breathing well right now. I haven't pulled backe the bed linen so I hope I'm not going to be greeted by every cig smoker that's slept there for the past 40 years.
On the one good note......I've not been greeted by nicer staff! Stacey acknowledged the smoking room issue when I checked in and took it upon herself to check two rooms to see which of the two would be more pleasing. She could not have been more welcoming, pleasant, and sincere in her efforts to extend a welcome greeting and to demonstrate excellent customer service, I hope Hilton recognizes that she IS the saving grace for this hotel. I can't recall the young lady's name that checked me in but she, too, was very pleasant and offered me water and fresh fruit while I waited for Stacey to check the rooms.
I'll certainlyy go elsewhere in the future; I just wish Stacey and her customer service skills would be at the next place I stay!",3,2,-1,1
"Fading Beauty
This was our third, nonconsecutive Thanksgiving at the Wladorf Astoria (2001, 2010 and 2012). Always pre-pay since I have found the Hotel extends a small discount. I booked a suite plus two additional rooms.
Suite 860 has not been updated since our stay in 2001. The first room I occuppied 890, I was greeted with a broken bathroom door (As if someone punched the door. The door was cracked with two small holes and two different color paints on the door) The wall oin the bathroom, over the door was covered in black mold 6 inches by 1 foot. If the door was in good repair I may not have noticed the mold issue. The Housekeeping supervisor was summoned to my room and had no explination but offered to clean the bathroom. I was changed to room 867.
Peacock alley: We had Thanksgiving reservations for the 3pm seating. We were finially seated at 3:30pm (not too bad). The table had no silverware, napkins nor glassware. The hostess stated she just wanted to seat us and someone will be over shortly to complete the setup of the table. Oh no Turkey. The buffet kept running out of Turkey (I am not a fan of Turkey but come on, its Thanksgiving)
Oscars:
When I made the room reservations, my the written e-mail confirmed a $50 breakfast credit at Oscars included with the suite reservation. I reveiwed my parents incidental charges prior to checkout on Friday (they stayed in the Suite) and NO credit not was applied. The front desk agent stated,""that was NOT part of your room rate"". I asked to speak with the front desk manager, he checked my reservation on line and stated the same. I stated,""this is an easy fix, we can solve this now or I can dispute the charges with my credit card company"" I was credited and later that day when I reviewed my reservation on line, it clearly stated on the second page of the confirmation, a $50 credit will be applied to breakfast at Oscars""
No evening houskeeping service. During previous stays, houskeeping would freshed up the rooms, replace towels etc while we were out. The houskeeper for the 8th floor could be seen sitting in her office in the main hall of the 8th floor yet she never seemed to make it to ours rooms. Both in 2001 and 2010 the rooms were straightened while we were out.
Upon checkout I called the 1-800 number to complain. Saturday evening at 6:55 pm I recieved a call, on my cell phone, from a manager. I was at the country club with friends and family just sitting down to drinks in the lounge (Yes, some of us still do that) and asked him to call back on Monday or Tuesday. No call was ever recieved.
12/9/12 I was in NYC for the weekend and decided to give the Walforf a second chance (Fool that I can be) and had breakfast at Oscars. I was seated at a table with dirty linen. Specifically a dirty napkin. I asked the hostess for a replacement, she said,""Maybe if you arrived earlier this would not be a problem (it was 9:30 am) and then she took a napkin from a dirty table that was just vacated and handed it to me.... Classy.
Steady yourself, This is the worst part.
My parents recieved at letter from Ana Tijan, Director of Rooms, Waldorf Astroia, outlining my complaints and offering them a free upgrade on their next stay. I was protecting my elderly parents from the multitude of issues at the Hotel and much to my embarrassment, Ms Ana Tijan was nice to outline all the issues in the letter. I spoke with Ms Tijan on 12/14/12 to tell her how embarressed I was with the letter and her response was,""I sign a lot of letters that other people write""
I was transferred to the GM, Mr Eric Long, spoke with his assistant, and I am waiting for a response.
I suggest a visit to the lobby, it is fine exapmle of art deco. Yet, there are many other fine Hotels in NYC to stay.",1,1,0,0
"Pleasant Stay
My hotel stay was great. I stayed two nights. The front desk staff (Estella and Joshua) was friendly and very helpful. I felt welcomed and comfortable during my staff. I was pleased with the hotel and the staff. I would defiantly stay at this hotel again. I attended my son’s graduation at Lackland Airforce Base",5,5,0,0
"SEEKS DESPERATE MAKEOVER
Since the riverwalk was our destination of choice we thought what better place to stay than at the River Walk. We drove up and luckily they had rooms available. We were give a high floor so my son was just very excited about that. Unforunatley their rooms are just so dated. For the price that you are paying per night you would think that they would have done major rennovations. Not the case here. We only stayed one night and will not stay here again.",3,2,-1,1
"How do you treat kids?
My wife and daughter are on property as I am writing this. they are part of a group of 200 mostly teens in town for a choir perfromance. Let's start with the basic no free WIFI???? Really this is your next generation that will be graduating college in 10 years and you won't give them free WIFI? They purchased in excess of 40 rooms for a 4 night stay. To make matters worse you want to charge for each unit that signs into the wifi within the room. Really??
I travel all over, I am gold memeber of Hilton & Marriott, Platinum member of Holiday Inn and I can't believe the lack of Hospitality that this hotel is giving.
Last night the kids got back to the Hotel just as the pool was closing. They asked if it was possible to keep it open just a little longer (the heat index in Chicago yesterday was 111 degrees. The answer the got was DENIED!!.
I know one place whe nI am in Chicago that I won't be booking a room.",1,2,1,1
"Not much of a Hyatt person.
Very great and convenient location.
Other than that... nothing else about this hotel really impressed me.",3,3,0,0
"Unsafe and the management could care less
I stayed at this hotel every month for over a year until May when I came back to my room at 6:30pm to find my door ajar.
The on duty manager relocated me to another room but the general manager never contacted me about this, despite my calling the hotel twice and writing them a letter.
I even wrote a letter to Hyatt corporate and never heard from them. I will not stay at a Hyatt again.",1,1,0,0
"Great Stay
Comfortable well located hotel, with friendly staff. The rooms are quiet and tasteful and the service was great. I would stay here again. The location could not be more convenient in the heart of Union Square.",5,5,0,0
"Treated like royalty
The staff was always attentive and helpful. I loved the ""turn down service"", I could get used to living like this! Great location for walking tourists yet it was always quiet. The complimentary breakfast was quite sufficient unless you need meat and eggs for breakfast. The bed was very comfortable and our room had a comfortable sitting area. The Lobby of the Majestic is designed to look like a jewelry box and it really does. Beautiful but not snobby.",5,5,0,0
"Friendly, modern, Chicago-chic hotel
Impressive, modern hotel. Staff was extremely knowledgeable and friendly. Rooms are spacious, comfortable and clean. We dined at Sable for an excellent breakfast. We will definitely return on our next visit to Chicago.",5,5,0,0
"Surprisingly terrible
I often choose to stay at Super 8 Motels. This one is run down inside and out. The shower in our first room didn't work right, the carpets were filthy, and the TV was right out of the 1990's. Terrible.",1,1,0,0
"disappointment
I like to stay in boutique hotels because compared to bigger hotels, you are more likely to get good service when you pay the price. I live in the city and had previously had good impression about the hotel. When I had to pick a place to stay due to hurricane Sandy, I chose this hotel with expectation of good service. It turned out to be quite a disappointment. The room is very nice as expected. But the service of the first floor simply falls short. Half the time doorman and any person who seems to be assigned to help guests going in and out of the door do not pay attention. Concierges avoid eye contact with guests. Waiters in the bar and the restaurant are surprisingly very rude. The hotel does not seem to emphasize at all on the service. I have not seen a single person on the first floor who smiles at the guests. It is quite strange. If you go to a cheaper hotel and nobody smiles at guests, you will not find it strange. You did not pay for it. My experience in the hotel made me question the class of the hotel in the end. Perhaps I perceived the hotel in a higher level than it really was. House keeping was consistently nice. The food in the restaurant is seriously below par. I would recommend people to eat outside the hotel. If you walk a couple of blocks west, you will find many nice eats. I stayed because I wanted to stay at least once. I think I am done. Probably not likely to recommend it to friends or family.",2,3,1,1
"Wonderful in every way!
Service was outstanding in every corner of the Hotel, I enjoyed seeing all the smiles and people actually enjoying their jobs! The Lobby bar was fun, not just for the march of the ducks, there was always a good crowd, very lively with a piano playing. The food was great, big portions with a nice presentation.This historic Hotel is in excellent condition. Rooms were spacious, spotless and comfy beds. The ducks are cute and worth watching once in a lifetime. If you are an observer look for the duck details on decorations and amenities... very cute! The roof top has amazing views, the best in Memphis. The memorabilia corner was very interesting, historic objects and documents worth visiting...
We had a great time as a family, not easy when traveling with Grandparents and three teenagers...Worth every penny...Looking forward to going back again!",5,5,0,0
"Beware of In-Wall AC/Heating System
I'm a fan of Marriott Courtyards, but I don't think I'll return to this one. Within two minutes of getting settled into room I knew I'd never get to sleep. The in-wall heating system located 6 feet from my pillow made as much noise as my 5,000 watt house generator from 200 feet. The front desk was quick to switch my room. The room I was moved to was larger and the in-wall ventilation system was definitely quieter. Still, for any light sleepers out there, suggest staying at a different hotel while in downtown Columbus.",2,2,0,0
"Go for the pool and food not the rooms and view.
We dined at the Different Pointe was very please with our dinner. It was AZ restaurant week so we had the pre fixe dinner. As expected the view and service was great here. Point in Tyme was our breakfast spot. We enjoyed our food and service was also good. Decor here is very dark and outdated. We found the rooms to be older in style and a bit on run down. The popcorn and low (8-9 feet) ceiling indicated a need for remodeling and the furniture was worn and also outdated. The fridge never got cold even though we took out all the stuff in it and just put our own water. We would come back if the rooms were given a make over and fridgerator fix,",3,3,0,0
"Very pleased!
I booked this hotel and was moderately concerned about some of the reviews. I just got back from my trip and was very pleased with the accommodations! Check in was easy and we got a parking space in the garage. The garage is underneath the hotel and it is small so it is a tight squeeze. But very secure. You need your hotel room key to get in and out. The hotel room itself was very clean and simple. King sized bed, television, chair with ottoman to sit and read. Bathroom was nice and clean. If I had to suggest something to make it better, it would have been nice to have a small fridge in the room to keep beverages cold. Also, there were two bottles of water. Please read carefully- there is a note that says you will be charged. I prefered to buy a $1 water from the Royal Farms downtown...it was cheap and cold! 
The hotel lobby was simple and they had lemonade, iced tea, and cookies in the lobby. The cookies must have been homemade...delicious! 
All the employees were very nice and hospitable, from the front desk to the cleaning people. 
The free breakfast was...free. Not very good, but hey, it's free! 
Location- the hotel is on the edge of Mount Vernon, which is a really nice area. I felt very safe around the hotel neighborhood. For those who posted that it's a shady area, I say this- IF you are walking back from Camden Yards, I recommend walking from Camden Yards to Charles Street and then north. My husband and I walked down Howard St to Camden Yards in the daylight and then up Park (west of Mt Vernon area) after the game and it's a very deserted area. Whole blocks are boarded up. Charles Street is great though...from Inner Harbor to North of the hotel. If you go north of the hotel on Charles Street, it's a very cute neighborhood- probably a lot of college aged residents since it's near Peadbody. Lots of cute restaurants and it almost seems more suburban than city. The hotel is also very close to the Charm City Circulator route, which is a free bus that has three routes that take you basically everywhere you need to go.
Overall, we were very pleased with this hotel. Very affordable, within walking distance of Inner Harbor, within walking distance to bus routes. Mount Vernon is a cute neighborhood with good restaurants. Hotel room CLEAN. It does not have a pool or any extras, but does the trick! 
I definitely recommend this hotel.",4,4,0,0
"Great Service and Convenient Location
Great place for a city escape. Spent the weekend at the Serrano and was extremely pleased with the friendly service and great location. Plenty of shopping and restaurants within walking distance and easy access to our favorite spots throughout San Francisco. The staff was helpful with recommendations and always greeted us with a smile from the doorman to the maid to the GM. This place is a gem.",5,5,0,0
"Loud Ac noise and below standard breakfast
The venue of this boutique hotel is great, staff is great, however the air conditioning noise was very disturbing. American breakfasts are spoken about but there could have been some variety in eggs, rather than only cold boiled eggs. The bread was not too much to speak about. Other than this everything was good. We stayed from the 31st Aug to 6th September.",3,4,1,1
"If you want to stay downtown its ok value for yr money
If you want to stay downtown (which I did because of a conference, but otherwise wouldn't recommend) it's good value for your money. It's an ok place to stay in, I didnt encounter any problems. The TV was nice, had a lot of channels, and the room was nice and tidy, although a bit small. The breakfast was limited, and not at all what I expect from a ""continental breakfast"", but it's something you can overcome. The neighbourhood is a bit less nice, with big roads and ""interesting types"" wandering around, but I didnt feel threatened or anything. So all in all: 
If you want to stay downtown, its ok value for your money.",3,3,0,0
"Decent, business-oriented
I stay here frequently on business in the area. Serviceable, clean, good gym, always polite and receptive staff. Atrium can be noisy at times and most rooms are exposed to it. Best though not least expensive choice in the Arboretum area. Not close to downtown.",4,3,-1,1
"Not too bad but not good either ..
I needed just one night stay and to basically sleep so I didn't really need to splurge at a nice hotel so I chose this one (since all the other ones were 150 and up or were all booked up). It is close to downtown without being right in the middle where it can get congested driving in and out of downtown. It is right on the freeway once you leave the downtown area. Very close and that was the best. 
I came during Spring Break week and the start of SXSW. I didn't even know about this event till a few days before heading out there. The place was fully booked but suprisingly, I didn't see the parking lot to be full. I guess they are partying out there. As for the noise level, suprisingly quiet! During this time, that was not expected. 
The exterior was better than I thought. Interior was not terrible but you can see the walls and near the door were old and cracking a bit. The beds were a bit hard and the pillows were very flat as one reviewer had said. There was as small cigarette stain on the bedsheets at the bottom but for the price you paid in downtown, that is what you get. 
The front desk had ok owners. They were pleasant and she was polite when a guest had to wait for his room since several workers did not show up. She apologized and I thought that was nice. Today, a simple apology can make all the difference. 
Overall, if you are not a picky hoteler and just need a place to sleep for one night, then I'd choose this one IF other hotels are booked or are really more .. but if you can pay another 20 bucks, go somewhere else. It served my purpose.",3,2,-1,1
"Mixed feelings...barking dog...common sense somewhat thrown out the window
This is my first visit to Boston ever, and when I could not get a room at Hotel Nine Zero in downtown, I booked directly with Hotel Lenox for a whopping $300 a night! This place is too noisy for a luxury hotel, and doesn't deserve the rating or price. I arrived around 2 pm and found no ramp outside the front entrance (and no one in sight to help), so I had to juggle my luggage up the front steps. Please note: a ramp is ESSENTIAL here. Inside I was promptly asked by the manager if she could assist me. I told her that I was here to check in. My reservation was for a top or upper level room on the quiet side of the hotel. I said to the attendant that I would be happy to wait for such a room. A female supervisor interjected and assigned me an upper level room on the front of the hotel across from the elevators. I understand that the hotel business isn't easy, and perhaps this was meant to accomodate me as a customer, but the result was 'lost in translation'. I would rather have waited for a quiet room to be available on the quiet side street around the corner. Room is larger than expected and features a Pure Air Ionizer that appears to work OK. Management should be commended for the impeccable appearance and attention to detail. A wall clock in the lobby would be helpful.This won't be my only visit to Boston but I will not stay here the second time around. Business center not accessible after several separate attempts and even after getting a new key card from the front desk....perhaps there are special hours to use it...no problem with using the card to enter my room, though. Special 'Lenox Hotel scent' wafts through the air ducts and in the hallways. And yes, there is a barking dog next door, that sometimes pounces/thumps on the walls, but I can grin and bear it (!). Classic slamming doors are standard here, too.",3,3,0,0
"It's a big, impersonal conference hotel
I've stayed here before for conferences and it was just as I remembered e.g., big, expensive and impersonal. 
The room was very attractive, a bit larger than many of Marriott king-sized rooms, but freezing. When I arrived the air conditioner was going full blast and the room temp was 62 degrees! Needless to say, I turned off the air conditioning unit. After a few hours, I was chilled and looked around for a blanket but there was no extra blanket in the room (several of my colleagues also remarked on the frigid temps and the lack of an extra blanket the next morning). 
I prefer to take a bath, but the tub drain wouldn't work, so I put up taking a shower for a few days.
The continental breakfast with our meeting was ordinary and skimpy...they didn't even have any fruit, much less fresh fruit, just orange juice. The Maryland crab cake I had there was quite tasty-and full of crab meat!
The location is fantastic, e.g., close to the Metro, lots of restaurants, and within easy walking distance of the National Zoo.",3,3,0,0
"Excrutiatingly small room...
I can't fault the hotel for its location, decor and service, but the room I was given on the 14th floor was excrutiatingly small. Imagine this, the bathroom is so small you have to squeeze yourself into a corner before you can shut the door. If you are a couple and have two suitcases, good luck trying to find space for them in the room. I used an AAA discount - was this the reason why i was offered this shoebox? All I can tell you is avoid 1410.",1,2,1,1
"Overnight stay only
This hotel is clean efficient and convenient for Dulles Airport. That is all it is - an overnight stay after a log flight from the UK. The breakfast was poor, there is no restaurant or dining room there, or anywhere withing walking distance. The so called complementary shuttle service is virtualy non existant as there is no regular pick up as other nearby hotels have. Of course they don't tell you that when your book. We wasted nearly two hours after a long flight and eventualy as there are no phones at the designated pick up point, another carrier kindly telephoned them and even then they did not stop at the designated stop. It was more by good luck that we arrived at the hotel at all. All they could say was that they had changed the service to a telephone request only. Pity the management didn't bother to tell it's customers.",1,1,0,0
"Great Value; Great Location
Just got back from staying at the New Yorker for 5 days during the Westminster Dog Show. We were very impressed with this hotel and would go back if visiting NYC again. The hotel room was a great value in the most expensive city in the world...only $189.00 per night! Given the relatively low rate, we were not expecting much. We were pleasantly surprised when we arrived to some of the nicest hotel staff we have ever dealt with. The room we were given was completely unacceptable for two people. It was no bigger than a broom closet. The woman at the front desk, ANA, bent over backwards to find us a better room (for a small increase in price) and she did so with a smile on her face. The room we ended up with was 100 times better than the first one...large, spacious and a fantastic view. We did have some problems with the thermostat and with the hot water (or lack thereof), but the hotel is an older building and we just learned to live with some of the minor inconveniences. The place was very clean and the elevators were super fast. We never had to wait b/c there was a bank of elevators that went to floors 21 and up only. Fantastic! Oh, and the location couldn't be better....right in Midtown Manhattan across 8th Avenue from Madison Square Garden. We could walk to Times Square and the Theater District and subway stops are on the same block. Perfect!",4,4,0,0
"Great Hotel!
Just spent 3 days at the Magnolia in Dallas. It was close to everything I needed to get to. The amenities, the staff, the overall sense of welcome was great. I would definitiely recommend this hotel to friends going to Dallas. I travel all over the country for my job and this hotel had the friendliest, most helpful staff I have ever experienced. Also, I am giving high fives to their valet service. It was the best I have ever worked with. All in all, an excellent hotel and I highly recommend it to anyone going to Dallas.",5,5,0,0
"Not a four star experience
We stayed at the Swissotel for a three day weekend, and were disappointed to see the construction when we arrived. Is it just me, or is this information not clearly stated on their website? A giant tarp where a lobby should have been was pretty weird and unwelcoming. 
The room itself was fine. More bland and generic than the ""European elegance"" claimed on their website. The lack of hot water, was definitely not fine though.
There were a couple pluses to our stay at Swissotel. The location is good, the bed was comfortable and the room was clean. These few good points certainly did not redeem our experience, and I wouldn't pick this place again, even post-construction.",2,3,1,1
"Excellent Concierge Level and Spa
Truly enjoy the hotel, guest services, the club level is always a treat. This club level was one of the top 2 we have enjoyed. 
The Spa was incredibly perfect, been to many spa's and this spa has a very nice feel, many rooms to relax and all the comforts you would expect from any spa. 
Book your spa preferences in advance, many locals are here to take advantage as well, wish I lived near this spa as well.
Food was excellent at Olivettes, I had duck and the Houstonian Red Wine. My husband had the pot roast & it was extremely dry, never had dry pot roast before, must have been an off night for that. I have duck all over and this was one of my favorites.
My complaints - the carpets smelled in some hallways. I am allergic to carpet, so I am alway prepared with lots of benedryll. 
The rooms have no air circulation, there is no window to open and no balconies, etc. on most rooms. The floor to ceiling windows that bring in the nature is beautiful but I will not be able to be in a room for more than a night or 2 without windows / balcony. 
The gym - amazing walked the inside track before heading to dinner (in high heals), never took advantage of the gym and I was there for 4 days. I enjoyed the spa most days.",4,5,1,1
"Comfortably Average
Booked through Priceline, and given a remote ""priceline"" room. Had to ask for directions a second time as we wound our way through the conference center. No ice machine on our floor, had to search another two floors to find one. Once inside the room the experience was better. Nice HD TV! Comfortable beds.",3,3,0,0
"Grand old Lady needs a facelift
The Good: 
 Excellent location, on the edge of Dupont, and easy walks to many bars and restaraunts. The Metro is 4 blocks away.
 Free wi-fi in the Lobby, two lobby bars, very good bar food.
 Very good exercise facility
 Concierge provided good advice on restaurants and bars to visit.
The Bad:
 Tiny dated rooms. Wallpaper peeling, dirty vents, I had the same garbage wrapper on the side of my bed for 5 nights.
 Long walks from elevator to the rooms. HUGE hotel, but it was a good 10 minute walk from the room to the elevator.
 No free wi-fi in the rooms, they wanted $14/day. Totally unacceptable.
 Using the exercise facility cost $10/visit. Not cool at all.
 Lobby bar waiters and bartenders provided terrible service. Walked out twice while waiting.
If I paid $125/night to stay here, it would have been fine. For double that price, I expect much more. I would not stay again and do not recommend other Trip Advisors to do so either. If you have a conference here, stay across the street.",2,2,0,0
"Lanai Rooms Disappointing
We stayed in a lanai guest room in the hibiscus village accomadation was like a concrete block dark with patio door leading out to a small patio which was run down with two chairs outside it looked like they have never been cleaned,not as it looks in the brochure. however it was clean inside the room but very old. The hibiscus village backs onto a very busy road so you do get all the noise from the road.We were lucky we did not have to pay for parking as it was complimentary through our holiday booking so be aware.This accomadation would be ok just for a few days but not a 14 night vacation. Resturants are expensive so its best to go out.",2,2,0,0
"Small Rooms, Great Service
Stayed for a long weekend while attending a conference in the W. Definitely the smallest hotel room I've seen in the US. Not sure why they put a king size bed in the room when I could not even pull out the chair in front of the desk because it would hit up against the bed! That was the first room I was given. Once I was in the room long enough to realize I could hear the El go by every few minutes I asked to change rooms. Which brings me to the service. I was concerned I'd have to pay more especially since I got a very reasonable conference rate, but they quickly gave me another room which was slightly larger than the first, no questions asked. They do seem to take the whole ""Whenever, Wherever"" concept very seriously. And all the staff was very friendly, easy going and helpful. 
One other thing - the hotel is very dark. My friend stayed across the street at the JW Marriott and it was literally like night and day. Her lobby was bright, spacious and airy while we came to refer to the lobby at the W as the cave! Definitely for the under 40 crowd.",4,4,0,0
"Love it
I took a short trip to Dallas for my 40th birthday and stayed at Le Meridien because it was centrally located and close to the places I wanted to go. The room I stayed in was a Jr. Suite and it was gorgeous. It looked just like the pictures I had seen online, which isn't always the case with hotels. I opted for the pre-pay rate because it was almost $60 less per night, which made this an incredible deal. The room and bathroom were very spacious and CLEAN and decorated so cute (see pics). There was a large wall mounted TV that I loved. I ordered room service 3 times (breakfast once, dinner twice) and the food was incredible and the staff that delivered it was polite and professional. My room was cleaned each day, and I never noticed any noise at night. I slept like a baby. The parking is for hotel guests only, and I was issued a card on arrival. There was no additional charge for parking. It was truly like a mini vacation for me, and I'll never stay anywhere else when I'm in the Dallas area.",5,5,0,0
"BED BUGS / DIRTY
DO NOT STAY HERE!!!! Unfortunately knew nothing about Columbus area. All Hotels were full due to some event. When we stopped at this one we should have been tipped off by the vaccancy. Reception area was dirty. Off the reception area was the ice machine which was black and had some kind of slime on it. Wanted a smoking rm but was told they had none. He said (in very broken English) ""you no worry, it ok"" and handed us an ashtray. Got into room and was not impressed, bathroom was moldy, carpet dirty, there was a kicked in wall opposite the bathroom wall, the baseboard was lying on the floor AND YESSSSSSS!!!!!!! i FOUND BED BUGS AT THE HEAD OF THE BED IN THE MATTRESS CREASE!!! You never saw two people vaccate a place faster. Went to front to tell clerk we would not be staying and why. HE NEVER ACTED SUPRISED. VERY CASUAL IN FACT. THEN THOUGHT HE WAS DOING ME A FAVOR BY TELLING ME HE WOULD NOT MAKE ME PAY FOR THE TIME (less then an hour) in the room. I was mortified. 
When I got back home I called the 800 # for hotel and they were nonchallant about it too. Called health Dept and am still waiting for a reply. Don't know if I will get one. DO NOT STAY HERE!!! THEY SHOULD BE FORCED TO CLOSE AND TEAR DOWN THE PLACE FOR JUST REMODELLING AND A CLEANING WOULD NOT HELP THIS PLACE!!!!!!!!",1,1,0,0
"No where located, no free wifi in rooms, parking very expensive
The hotel is located nowhere. This near Capitol area but no restaurant, no parking, absolutely nothing. The parking is very expensive, they get advantage that you can not park on the street to establish a very expensive parking fee. Only free wifi in the hotel lobby. The lobby is not nice because it is very busy with people who use the convention areas and because there are half of the guests reception connected to the Internet. The hall is not pleasant neither comfortable.
The maintenance of the rooms is very poor. Attached some pictures of the sights from room and maintaining windows
We stayed in a room on the first floor. The housekeeping staff were talking loud and early in the morning. In this plant is located human resources office and we can listen all threads of the hotel staff. We could not sleep well.",2,2,0,0
"The Bahia Hotel - Mission Bay San Diego
The sun was shinning on a perfect San Diego day at Mission Bay. The view from the room was as good as it gets. The beach side rooms have a glorious views both day and night. On check in day we enjoyed the Tangier Bar. The next morning before golf, I enjoyed the cinnamon french toast for breakfast. A lot of activities are available. Sailing, Paddle Boarding, Riverboat Ride on the bay (free), Kayaking, Soaking up the Sun on The Beach and more. Best location on Mission Bay. This was my fourth visit to the Bahai, and we'll be back.",5,5,0,0
"not a four star!!
I am an Intouch member and generally like Kimpton properties, but this one is horrible! Super small rooms--many of which overlook walls or Hvac units; no restaurant (can't even get a cup of coffee or a soda); huge, loud in room heating and a/c units; a $10 fee to workout at the local YMCA down the street; none of which they even disclose on the Kimpton web site! Stay away! This hotel is not worth whatever you are paying!",1,1,0,0
"Ridiculous
First, reservation was messed up despite showing email with confirmation for 3 rooms. They gave us two rooms but one is a ""suite"" (access to adjouring room which is a lounge) so we can make do. However, the last night, they lock up the adjouring room without ever calling us. My clothes and suitcase are moved back into main room but lounge is locked. We never got an explanation for either mess up on their end. Pretty ridiculous.",1,1,0,0
"If You Like Hairy Mattresses with No Sheets and Dirty Toilets with All the Trimmins, Then Stay Here!
I have stayed in some bad hotels in my time, and they really don't bother me as long as they are clean and reasonable. We arrived late from a long flight with quite a bit of luggage and two large pet carriers with our (drugged) pets in them. I must say, the courtesy van driver was really helpful and courteous. I checked in at the front desk, which was in a very tiny area. The clerk had three friends hanging out in there--it was already a small space--and she left my husband's passport way at the end of the counter unattended. this made me uncomfortable, but ok. we dragged all of our stuff in about 5 different trips to the back 40. the review of the hotel said it had 'secure interior hallways' but the back doors were propped open with trash cans and people were moving in and out at about 1am by this time. we asked for a different room, but the clerk stated none were available. we got to the room, exhausted, hot and ready to relax. there were no sheets on the bed--just a hairy mattress pad. my dog found drug paraphernalia on the floor, the toilet had dried urine and hair on the seat and the coffin-sized shower had black dirty fingerprints and dried mucous on sides. we called down and got sheets. the hallways had clothing in them, there were people smoking pot (i don't mind pot smokers, but come on, in the hallway of the motel?). there were people gathered in the parking lot and it felt really uneasy with them coming in and out of the side doors. we did not want to finish our stay in this filthy property and when we contacted motel 6 to find another one to finish out our stay, they ended up filing a complaint on our behalf against the property (i did not intend to do this, but did relay why we wanted a refund and to move to another motel for the remainder of our reservation). This prompted a call from the [rude] property manager who basically chewed me out for reporting her hotel. She wanted to know if i had asked for another room, which i did, and why i didn't complain about all of these problems to them. I explained that i didn't want to cause any trouble, just wanted to check out and get my refund, which ended up in a complaint being filed. this wasn't my intent at all. She was very unprofessional and made me feel even worse than i already did. we barely slept and stayed in our clothes on top of the dirty bed. She didn't even apologize, which would have meant a lot at at that point, and no efforts were made to make up for our experience. i have stayed in motel 6's my whole life and they have always been clean, affordable and friendly. the one that we moved to in mount terrace was wonderful. i would not recommend staying in this hotel at all unless you are 18 and want to party. i guess the conversation i overheard saying 'no, we don't offer hourly rates' should have tipped me off at the beginning.",1,1,0,0
"Not Impressed
Stayed with my sister and her newborn while she was attending a conference for 7 days. Since she knew she was bringing the baby, she had called about 6 weeks in advance to request a crib. When we checked in at 10pm after a 5 hour flight, we were told it was ""Fiesta"" and there were a lot of people with children staying at the hotel. Night manager said he would check with housekeeping about getting a pack & play in the meantime and let us know in 20 minutes. Never heard from anyone. During our stay, we had to call security at least 4 times due to loud parties in neighboring rooms (they did move us once- front desk had offered an upgraded room but by time we went to front desk, no one knew who had called or what we were talking about). There's one restaurant in the hotel- at times you basically had to stand up and wave your hands to get service. 
On the plus side, housekeeping was pretty quick to respond when called. Always had enough towels, etc. The pool area, while on the small side, was pretty. Website claims free wi-fi in lobby- could never pick it up, however could get it from the restaurant in some areas. The riverwalk is beautiful and the hotel is located more towards the quieter area.",2,2,0,0
"Great Look.... poor service!!! Needs more customer servcie training
When pulling up the hotel seemed very nice. The rooms were also very nice. The staff on the other hand was not what I had expected. The Front desk represenative, in my opionion is the face of the hotel, really made our stay unpleasant. Not very friendly, did not have a name badge, misleading and confritational. Team memebers in the Hospitality bsuiness really should go above and beyond to ensure every customer stay is exceptional and can not wait to return because of a woderful experience. I really hope the managment team works on training of it's team members to ensure high quality and exceptional experiences. 
After our stay here I did recieve a call from the Manager who was very nice and really seemed to understand and listen to our challenges with our stay. I did not really want to go back to this Holiday Inn, but if I do I really hope things change towards the positive. The Manager stated they are addressing these matters. I hope they are able to make a positive change through training to the team and increase customer service to ensure repeat customers and high standards of excellence which Holiday Inn was known for.",2,2,0,0
"Horrible Location and Dirty Rooms
I usually stay at a location twice before I rate anything below average however, I will NEVER stay here again. First, you are staying near truck stops and a strip club. The good news is that I was able to get a Subway sub at the one truck stop for dinner and even brought one back to the hotel for the clerk. That's where the good news ends.
First, long term guests stay here...construction workers drinking beer in the parking lot. I felt so unsafe that I asked for a room on a different wing of the hotel and the clerk obliged but tried to convince me that they guys, including the one trying to pick her up are harmless. I'm not convinced.
The first room, wow! What a shock to walk into a room with the bed unmade--the covers were not on the floor but pulled up on the bed with lots of lumps but the towels were lying on the floor. I almost thought they gave me a room that someone else was in but the clerk confirmed that the room was empty...for two days. She even stated that perhaps the maids sleep there during the day? WOW!
Due to this inconvenience, she gave me a lower rate--$49.99/night. Not worth that rate...read on.
The second room although the a/c was disconnected, I plugged it in and although it rattled, it worked. I was also able to get on the SLOW internet with my personal computer and it wasn't until I turned on the tv did I realize it looked like someone placed bodily fluid on the screen--it was an old tv so perhaps they just don't clean the tv? Then, I saw all the dust on the carpets and the dirty bathtub and the hair on my sheets. The next morning, when I was getting a shower, it was difficult to find an unstained towel--if I knew the towels were stained/dirty, I would have passed on the shower however, now, I had to comit to using a dirty towel. The towels were cheap and not soft, of course. Breakfast was okay but no fresh fruit. The hotel workers also eat with you (not after the breakfast hours) and they seem to save the best for the workers. 
Bottom line: I would rather sleep in my car then stay here again, sorry for the harsh but realistic review. After this visit, I stopped staying in a Choice Hotel--the body fluid on the tv was too much I would rather stay at the other Quality Inn hotel in Indiana than here.",1,1,0,0
"great location, nice people
Adorable with children. Our 6 year old received a little bag of gifts within seconds of walking in the door. All of the employees were extremely helpful and pleasant. The lobby is beautiful but the rooms are a bit sad and in need of a renovation, but this was OK as we spent no time in the rooms except to sleep. Boston is a very walkable city and you are in the best spot for starting out at the OMNI. Great rates and parking was included in our package.",4,3,-1,1
"Smallest room I haver seen.
Rooms are nice, nothing special but just extremely small, I could barely even get our luggage past the bed and the entertainment center. The tv is about as dated and old I have ever seen in a hotel room. It also didnt work. At check in a line formed very fast because the front desk clerk had to physically go see if a room was ready for each customer. I think investing into a few 2 way radios would help improve that.",3,2,-1,1
"GREAT HOTEL
We live in Houston and my spouse and I had the pleasure of staying the night in this hotel on 5.19.12. We did not have any issues with the hotel, staff was very polite and accommodated whatever was asked. The pool area is very nice and elegant, you can relax in the sun or in the cabana's with a bar in the pool area. Very nice decor, I wanted to take everything home with me!!! We ordered breakfast the time for delivery I choose was 10-10:30, breakfast came at 10:05 and the food was great. Great toiletries from L'Occitane. We are planning another trip to the Hotel Granduca in the next couple months but we are staying the whole weekend next time!!! 
Per the previous review, some people are never satisfied and they were already upset with Houston to begin with and he would not have been happy no matter what the hotel did.",5,5,0,0
"Dont waste your money
It took me calling 3 times to get booked. I was promised a call back after the first try that never happened. The night we got in there was no one at the front desk. I had the hostess at the restaurant to call for help. I was told that I was upgraded to a superior room. The hotel is old and run down. When we finally made it into the room there was hair in the shower, and the bedspread was stained. The next morning when I went to check out I was never even asked if everything was ok. The girl was acting like it was inconvenient to print me a receipt. Would never stay here again.",1,1,0,0
"Lobby updates do not make up for dirty guest rooms and loud music
This is an old hotel located on the very edge of the Riverwalk, with about a 20-30 minute walk to the area with all of the action. We lucked out to get parking on the street, so we didn't have to pay the parking fee that others have mentioned. They gave us a room on the pool deck, with a patio door that opened to the pool. The room was very small with two double beds, and first thing we noticed were the dirty sheets - I pulled back the main bedspread that was white but with obvious stains only to find crumbs in one bed, and hair in the other. I called the guest desk, who informed me they would send someone to change the sheets. My husband then noticed we had no towels. I made a second call down, and the lady rushed me off when I told her the room number, stating that someone was on their way. We decided to walk to a restaurant, and we came back an hour and a half later to find clean sheets, but again, no towels. I called down again, and the lady who answered was nice enough to offer us free breakfast - she was the first nice person we had encountered there. I also noticed the room had dirty air vents, stained carpeting, and a patio door that we struggled to lock before we left - it was left open from the last guest, and thankfully we checked before leaving our belongings there. The pool music played until 9:30 or 10:00 pm and was VERY loud, but we were simply exhausted after the earlier dealings. The breakfast was decent, but we were out of there early.",2,2,0,0
"Beautiful Hotel, Needs Much TLC
We stayed here for Labor day weekend. This hotel is absolutely beautiful. The staff was also helpful and nice. I read the reviews before booking so I wasn't too surprised about some things we encountered during our stay. I am a commercial real estate property manager. Some things might bother me more than they bother others. I do understand that some major renovations will be happening to this hotel soon, which is definitely needed. First off, I can't remember the last time I've seen a tube TV. We've stayed at a run down Super 8 before and they at least had a 32"" flat panel TV. - I don't think its too much to ask to at least have nice/decent TV's the the rooms... The doors are in much need of a door closer, or something to prevent them from slamming. Every morning we got woken up by the slamming of doors because once you let the door go it slammed against the frame and shook the walls. The AC was not that great either. With it being 100 degrees outside we were incredibly hot when we returned to our room, and our room wasn't cool either. We adjusted the T-stat all the way down (to 55) to try and cool the room off with no improvement. It stayed at that setting the entire time we were there or the room would get too hot. I'm comfortable at 74 degrees, this was much hotter than that. The mattress' had mattress toppers on them, which I didn't find that comfortable. One afternoon I wanted room service and we didn't even have a menu binder in our room. Trying to communicate this to the staff was a challenge, but eventually resolved. Nonetheless, the hotel has a beautiful roof top patio and we spent every night up there drinking wine after our days out walking the riverwalk. I did have a complaint about some of the guests in the hotel, which isn't the hotel's fault, but there were a lot of people who had no respect for the property whatsoever. We watched a drunk lady go down both fire escapes (its a no-retry stair) and try to get back in. So dangerous in so many ways.... One morning I went up to the terrace and there were beer cans and trash lying all over the place. I would love to say more about this hotel as the staff was always nice and the architecture and decor is so incredibly beautiful. Its a great location. Its off the riverwalk, so it is quiet at night and you don't get all the noise from the crowds. I'll plan a trip to stay here again, but I hope the renovations will be in order at that point.",2,4,2,2
"HARVARD TRIP
Staff were very friendly and offered assistance as I navigated Harvard University community. Great location, however bathroom was not as clean as I would have liked. Also, the other bed in the double room had sheets that were stained and appeared to not have been changed in a while. I didn't sleep in that bed so no worries. Great value for the area....",3,4,1,1
"Walk in closet
The smallest room I ever stayed in. So small the tv was placed on a stripper pole at the base of the bed. The bathroom was a joke. I had to step outside the bathroom to put my close on. My car had more room in the garage than we did and was much cheaper than our room.",1,2,1,1
"A Great Night!
We had a great stay at the Rancho Bernardo Inn! We're locals and went for a night out after our friends in the area told us about it. We had drinks at Veranda Fireside and Dinner at El Bizcocho. The service and food were excellent at both and we love the grounds! The Suite had an awesome outdoor fireplace too! A great night! - Jorge K.",5,5,0,0
"Trump Soho
The hotel was amazing!! The service was superb!! The room was gorgeous and very clean!! The beds were heaven!! Was my husbands 40th birthday and the hotel went out of their way to make it special for us!! I would definitely come back here!!",5,5,0,0
"Great Hotel in a Perfect Location
Stayed here last week for 7 nights with our two boys(7&9 yrs old). Although we did not reserve an ocean view room we still had a great view of the ocean. The free continental breakfast was a great perk with a variety of choices. The pool area was very clean and heated! Staff was very friendly and offered lots of great suggestions for local restaurants. The underground parking is a great ammenity given that there is no easy parking to be found.
The area has lots of restaurants and stores and a Ralph's grocery and CVS Pharmacy right across the street. The sunsets were perfect.....",5,5,0,0
"Nice rooms, good location
Stayed here last weekend in June, nice rooms, large in size. Gym was good, with lots of cardio machines. The only negative was that there are 3 elevators, but apparently it isn't sufficient enough (seemed like only 1 was working the entire visit). location is in close proximity to Market St and Union Square. Friendly cleaning staff. Overall very good.",4,4,0,0
"Very Poor Management
Drove up to a beautiful lodge and a very friendly and warm woman manager. Our room was clean and nice and our first night was great.Got up in the morning and went to the zoo, left our roomtag for cleaning on the door. Arrived back at 9:30 pm the room was never cleaned and after two calls and one hour later we were given clean towels and we took showers. We received a call asking to keep the noise down. We were confused and stated we just took showers and were watching a movie, there must be a mistake. Watched the movie and while we were getting in the bed to sleep we got a knock on the door and were told we would have to leave due to the noise. ""What noise; we just finished a movie and are in bed?"" We were told the police were on their way if we did not leave; so we packed our things and sat and waited for the police. The police came, investigated the complaint and found it unfounded. The Police tried to get our money back but the night manager refused. The officer left his name, badge number and the incident number and stated we could use him as a witness to get our money back. The lodge never answered to our complaint and never gave us our money back. Because it was late in the night we lost our second day of our vacation that we had saved hard for and drove home to Los Angeles, over 250 miles. I have traveled my whole life and never had one problem. We are good, considerate travelers but this night manager never investigated the complaint and ASSUMED it was us. I would never recommend this place to anyone!!!!!",1,1,0,0
"Average
My company arranged rooms in this hotel for a congress we attendend in Boston. This is an old hotel - think 1930's - and has been renovated. The ladies at the front desk were nice. The room and bathroom were small but clean. The bed was comfortable. My room was quiet - I was on the 9th floor, facing in so there wasn't so much street noise. My room was cold - the windows weren't sealed so well. As all hotels in Boston, this one was overpriced but in a good location and close to good restaurants. The doorman did negociate a deal in a van to the airport for $30 much better than a taxi for two people plus luggage.",3,3,0,0
"Problem with services
I have been staying at the plaza from 9th to 13th July and found the hotel OK in appearance although they could have more elevators for guests use. But that was not the issue at all. The bitter taste I have now is from the check-out. We checked out at about 10 AM and left the luggage in the room. We decided to have breakfast outside the hotel and went to the bell boy and asked him to get the luggage from the room until we get back. Then the surprise hit us when a guy called Eddie said he cannot get our luggage unless we wait in the lobby for them. When i told him that we are going for breakfast and we cannot wait because later we have a flight to catch , HE JUST TURNED HIS BACK ON US. We came back after 45 minutes and headed to the bell desk and when the guy saw us coming he left. Another guy , Joseph greeted us and went for our luggage and he was very nice. He has a problem with his hand and i had to help him with our 7 pieces of luggage as Mr. Wise-guy Eddie was chatting with the valet. 
When my wife came down and i told her about the whole deal she told me that the same guy was rude to a lady in the elevator that was complaining about them not having a service elevator. She told him that even in her building she has a service elevator and then he told her ""This is not your building"" So, this is my experience in The Plaza, maybe the management will have any interest in it.",1,2,1,1
"Missed my flight
I missed my flight and had to spend an improtu night in NYC. I checked in to the hotel late at night and was greeted by the Owners (an older Asian Couple) and their son (or perhaps Grandson). The check in took a bit of time as they had some trouble processing my reservation. 
I was put in their Handicap Person Room. I did not make a big deal about the room since I had made a last minute reservation and this was the only Best Western in NYC that I was able to find an open room for the night. The room was clean and the bed was comfortable. The TV was average (it was not a flat screen) but was serviceable. I asked for a wakeup call and everything worked out fine. The shower was made for a Handicapped person, but was clean and worked out fine for me. 
The service was reasonable and the breakfast was comparable to other Best Western breakfasts that I have had in other states such as Michigan and California. 
The hotel is located in a heavily Asian part of Flushing. There were plenty of restaurants nearby and they stayed open until the wee hours of the morning. There are plenty of ATM's nearby. 
Since I checked in late at night, I went out to eat at a restaurant around the corner. Great Chinesse Food. Also there were plenty of people out of the street. The place was very safe. However most of the people on the streets were Asian so if you are not Asian you kind of stick out. Nevertheless everyone was very friendly and courteous. 
Check out was fairly simple. I was met by the manager. He was not much of a talker (probably because of the language barrier) but nevertheless he was courteous and friendly. 
There is a subway nearby that gets you into Times Square in 40 minutes. The subway ride goes through a few rough patches of NYC but as long you stay in the train it should be fine. 
I had also stayed in the Best Western Presidential Hotel in Times Square. If I was to choose between the hotels I would chose this hotel over the Presidential Times Square. While the latter has a great location, the price you pay is not worth what you get (other than location) at the Presidential Hotel. If you don't have a problem hanging around a heavily Asian location you would do much better at this hotel.",4,4,0,0
"Overnight stay
We stayed here on a Saturday night. Great late night spot if you're into the club scene. But get ready to meet people of the ""most eligible dallas"" likes. Room didn't blow us away like our recent stay at the W but for $100 less it was OK. Walked across the street and had wonderful service and food at truluck's. We hear the pool is amazing but winter stay kept us from that.",4,5,1,1
"Good Downtown Choice
Excellent location with adequate private parking though you must pay additionally.
Decent breakfast, comfortable rooms and good mattresses. 
Most of the value comes from the location.
For the first time ever I found complimentary ear plugs on the bedside table. No need for them even though it was ""biker night"" on Beale Street. Perhaps our location at the rear of the hotel was advantageous...",4,3,-1,1
"Magnolia Hotel - close, but no cigar
The hotel overall has a lot of nice features, but fell short in a few critical areas: cleanliness -- my bathroom floor was dirty upon arrival and never cleaned; service -- attendants behind the valet stand (in contrast to the guys who were parking and retrieving the cars in the rain) collectively had just about the worst attitudes I've encountered at any hotel I've ever stayed at. If it were up to me, there would have been at least two people fired on the spot for their complete indifference to the hotel patrons who were queued up to retrieve or drop off their cars.",3,1,-2,2
"""Dis""comfort Inn
I stayed at this hotel on a Wednesday night, for one night. My reservation was made for this hotel by a bone marrow donor registry company, so although I live outside of Philadelphia and have stayed at various hotels in the city on occasion, I had nothing to do with the research or selection of this hotel. I called ahead of time and requested a refrigerator for my room as I had medicine I needed to bring with me to the hospital. I was told they could add a fridge and they would waive the $10 charge as it was for medical reasons. That is pretty much were the positives ended. The hotel smelled like stale cigarettes in many areas, including the hallways. There was a plastic ""no smoking"" sign in the room, which also smelled like cigarettes. I found the front desk to be unfriendly and unhelpful. There was an issue with the credit card authorization being on file and no one was able to help me. They did not have the required authorization form in soft copy, only hard copy. (This seemed especially useless as if the person were there to fill it out, there would be no need for the form.) I don't blame the ladies at the front desk as it was obvious they were clearly not permitted to make decisions or provide solutions for the benefit of guests. (The agency who made the reservation was eventually able to talk to someone after I had checked out and have the credit card charge reversed and charged to their card.) When the refrigerator was delivered, it was warm inside. It would have been nice to have it plugged in an chilled when I arrived, especially considering I had called ahead and was bringing medication. The room itself wasn't bad but the bed was extremely uncomfortable. I'm not a ""picky"" sleeper but you could see and feel the springs through the mattress. I'm not quite sure what they were going for with the pillows but there were four ""mini"" pillows on the bed. The pillows were tiny and square and they had full sized pillow cases on them and then tucked in at the back. I would have rather just had one pillow my head fit on. The lamp shade was smashed and looked like it had been thrown across the room. The t.v. was on a dresser at the end of the bed, but the dresser was quite a few inches lower than the bed so you couldn't see the t.v. while lying in bed. I though I would be clever and put a few books under the t.v., but alas it was bolted into the table. This room/hotel was NOT worth the $320 price tag. If you are going to the city to party this room would be fine, but if you are traveling for work, exploring the city, or want a good night sleep, this is not the place for you. I would not stay here again.",2,1,-1,1
"Nice hotel
This is an average property - I am a hilton diamond member - I ended up staying there as all the others were sold out. I don't smoke and all they had were smoking rooms left, the hotel really divides this area from the non smoking rooms which is great. The only thing is that if you have the same situtation and don't smoke and this is all they have I would not stay there. The hotel did all they could - and I know I was lucky to find a room. but it was a miserable night. 
Besides this, in a normal situation I would stay there again,",3,2,-1,1
"Probably wouldn't again....
Checked into this hotel on March 16th for a St Pattys day weekend in Boston. When we checked in we were told that a bus tour had just arrived and the hotel was sold out. Our room we booked (2 doubles and a pull out) was no longer available.
We were given 1 King bed with a pull out. No explanation really other than the hotel was sold out and this was all we could get.
We had 4 people in our room and the pull outs are only a single. 3 of us had to share a king bed all weekend to save sleeping on the floor.
The rooms were ok - clean but basic. Local isn't bad either - close to Fenway and all the local bars and shopping.
I probably wouldn't stay here again given what had happened.",2,3,1,1
"The circus comes to Charlotte
This evening am staying at the Westin in Charlotte North Carolina. As I lay in my heavenly bed I am listening as young adults run up and down hallways yelling and screaming as well as banging on doors for no apparent reason. When I tried to get an elevator to my room it seemed that all the hotels elevators were full of the same young adults just sitting(YES SITTING) on the floors of the elevators. I ended up walking up 16 floors so that I did not have to wait and ride elevators with young adults trying to see how many people can fit on them and then letting the alarm sound. I realize that the Hotel is not responsible for its guests behavior, but it certainly can control them, where is security, or for that matter any adult supervision??",2,2,0,0
"Basic Hotel
We booked the last room for a work trip. Check in was easy and the room was very basic. It was dated, but wasn't dirty. The one elevator was broken and it took forever for the second one. We just did a quick overnight stay and can't really complain but there are definitely better hotels. 
The pillows are rocks! Bring your own if you like soft pillows. We were on the third floor and could hear the garage door opening and closing.
Note that we paid a very discounted rate due to points through hotels.com. Based on our price it wasn't a bad value but I wouldn't have paid any more.",3,2,-1,1
"Four Quirky Walls and Apathetic Staff
While the facilities hit the mark, the staff was only interested in my credit card and handing us the key. As stated by previous guests, do not expect any offer to help carry luggage or even an acknowledgement when you enter the inn. We booked the double room with a private bath which was quaintly listed as the ""low end double"" on our receipt. The room itself was reasonable though overcrowded with unnecessary furniture and the bed was not suitable anyhow over 5'7"". 
From what I have read and experienced, I get the impression that the staff has no interest in being cordial unless you book one of the higher-end rooms. 
Lovely building but it seems the basics of hospitality are sadly absent.",3,2,-1,1
"A great place to stay
I have been meaning to stay at the Metro for some time having heard some good reviews from others. I finally stayed there for 3 nights and would recommend it as a great choice, and it's a stone's throw from Macy's. The staff were very good, and I was efficiently checked in, and was advised of the facilities available such as a complimentary breakfast, a business centre and free wifi. I had forgotten to print my travel voucher, and they were fine about this, allowing me to check in first and settle in, and then print it out at the business centre. They do control access to this using keys at the front desk. 
I was fortunate enough to get a room upgrade to a Premier room located on a higher floor. The room was decently sized, but as with many New York rooms a bit dark. There are some nice extra touches to the room which made it a great experience, including a large screen flat screen TV, a Keurig Coffee Maker (with some tea cartridges) and a fabulous shower which gives you 3 options to shower (rain shower, standard and hand held). The bathroom has been refurbished to a nice contemporary standard. It provided generously sized toiletries comprising of soap, shampoo, condition and lotion. A shower cap is also provided alongside a hotel style hair dryer unit. On their website they advertise a fridge with a welcome beverage for this room class, but I did not get this, although this might be as it was a room upgrade. The bed was fantastically comfortable. In addition to these facilities, the room also had an iPod dock, laptop friendly safe and iron. The air conditioning was an old style model under the window which did make some noise, but was controlled using an electronic thermostat.
The hotel also offers a complimentary continental breakfast which was very handy. It served tea/coffee, apple and orange juices, bread, bagels, muffins, pastries, yoghurt, cereals and fruit. I would say that the offering was on par with that at the Park South hotel, but not as extensive as the Staybridge Suites which also offered some hot options like oatmeal, waffles and eggs. In addition to the breakfast, it was possible to get complimentary tea and coffee all day. You can also pick up a copy of the New York Times from the front desk. 
I would thoroughly recommend staying here and it now on my ""go to"" list of New York hotels.",4,4,0,0
"Brilliant stay!
Loved our stay here- the rooms were spacious and well appointed, very clean and amazingly quiet. The location is great- can walk just about everywhere. Heaps of food choices locally. All staff we encountered were friendly and helpful, especially the doormen- they were great! Cant wait to return.",5,5,0,0
"concierge level not
spent 2 nights at this hotel on 08/17-08/19 to celebrate my birthday. experience was so disappointing. hotel floor smells like a skunk and their towels were so smelly. for $540.00 ,it was not worth it. elevator sounds like it is ready to fall apart.",1,2,1,1
"well located, comfortable NY APARTMENT HOTEL.
An English family of 4 adults staying at the Eastgate Tower Hotel from 21st - 26th May.
We found apartment 11G to be the perfect base for our 5 night visit to NY.
Excellent, safe location for subway, buses and trains.Buy a 7day metro ticket and you can reach all the sights easily- recommend Chrysler Building foyer, New York Library, Staten Island Ferry and Brooklyn Bridge boardwalk / opposite shore views of Manhattan, to include in any trip( free! and truly memorable experiences) 
The hotel can arrange competitively priced airport transport.
Wide choice of diners within a few minutes walk, plus grocery store nearby.Grand Central Station deserves to be explored at every level, especially the Food Market.
The traditionally furnished apartment was spacious, clean, comfortable and well equipped. The beds were generous in size and very comfortable. Ample supply of towels etc. Windows open.
Staff are very efficient, pleasant and helpful.24hour front desk.
We couldn't have asked for a more relaxing base.",5,5,0,0
"WORST HOTEL EXPERIENCE WE HAVE EVER HAD!!
Staying at the hotel was by far the WORST experience ever. EXTREMELY rude and unprofessional staff and service. This was my first stay at this hotel. I went with friends along with many different schools for a tournament and we all decided to stay here. BAD IDEA. First of all, the hotel cancelled our reservation for no apparent reason, and on top of it when we wanted a new room, they charged us double the price and did not accommodate us at all. I was speaking with the front desk employee, Mario, who said that there is nothing they can do and that it is cancelled. I began CALMLY explaining to him what happened and how the hotel cancelled our reservation last minute and we really needed a room. The manager, Steven, RUDELY interrupted me while I was talking and threatened to kick us all out if we continue ""disrespecting"" his employees. He also added that there were cameras and he will call the cops. This shocked me and my friends because we were just discussing our issue and for no apparent reason, Mario and Steven went off on us. Everyone else also complained that they had issues with them throughout their whole stay. I really wish I recorded this because it was the worst service I have ever experienced in my life. Throughout our stay, they continuously went around the hotel, knocked on people's doors, and began kicking them out over every little thing. They made ridiculous excuses. When my friends and I were on the balcony talking, Mario held the flashlight on us and threatened us to go back to our rooms or we will be evicted. At this point, we were VERY shocked and angry because we felt like we were in jail. We had no privacy AT ALL. They didn't allow anyone to do anything at the hotel. I, along with the other 100 or so people who stayed at the hotel, were EXTREMELY disappointed with their disgusting attitude and unprofessional service. We STRONGLY believe they were discriminating on all of us. That is the only reason I can come up with. There is absolutely no reason why we, nor anyone else, should ever be treated that way. Especially since we all paid and are the customers. This definitely draws people away. I still cannot stress enough how horrible of an experience this was. Our check in was at 4 and we were not able to have a room and check in until around 9-10 pm that night. I will NEVER go back to this hotel and I strongly don't advise anyone else to, unless they don't mind being disrespected, threatened, and yelled at their whole stay. TERRIBLE!!",1,1,0,0
"A Triumph of Style over Substance
At our four night stay in New York I was extremely disappointed with the quality of our bathroom. This was a 2 star bathroom in a supposedly 4 star hotel. The room matched the photographs from the hotel website but only superficial improvements had been made. This was the work of a really clever interior designer - huge mirrors, lovely bedside tables, large flat screen TV, good use of colours (especially in the wall coverings). However, they were old bathrooms, wooden headboards for the bed, surface trunking for the TV cables, sliding bathroom door because there was not enough space to open it, old towels. The cracks and discolouring could be seen through the surface changes. The lifts (elevators) and hallways were old and tired. Definitely a triumph of style over substance.",2,2,0,0
"kind of ok
the shiny glamour of other days is lost...patina turned into rust.
service kind of ok (concierge did not respond to emails)
limotransfer to jfk 439$ instead of 169$ as competitors....why??? 
rooms partially dirty
switches loose
air condition broken
windows dirty
only the clock with the bell in the lobby reminds of better times
what a shame, such a huge name wasted on such low mediocrity
not again!",2,2,0,0
"A Great Small Hotel Near Shopping
My wife and I go to the Inn at Union Square every year near Christmas time to see the lights and take in the holiday spirit. We do our Christmas shopping and find the location so conveinient to rest in between stores and dinner. The Inn is very friendly, well located and reasonably priced.",5,5,0,0
"Great Service!
We were in Chicago for the weekend. It was our first time there and we had an amazing time. We couldn't have asked for better weather! And staying at Allegro topped it off. We were celebrating my friend's birthday and I made a comment when I made the reservation. Friday night, we got back to the hotel, and Guest Services had surprised us with Champagne, Birthday Dessert and a card! I love Kimpton Hotels and time and time again they show what hospitality should be like! Thanks Kimpton for making our stay in Chicago amazing!",5,5,0,0
"Great value
comfortable beds, free parking and wifi, friendly and helpful staff
The location was good and we were very happy with our stay.",4,4,0,0
"simply bad
This hotel is simply bad in any possible way- probably one of the worst I stayed in the past several years for the price. No bed-covers, just white duvet covers, cheap and tired tiles in the small bathrooms, cheap and very basic furnishings, all rooms are of different sizes. There is no safe box even in deluxe rooms, the staff is nasty, the concierge has poor knowledge and gives bad recommendations for the restaurants in the area. The room has no wine opener, there is no mini-bar or bottled water. They can send you a wine opener for $1-20 and you have to wait 30-40 minutes. No bathrobes, toiletry is of poor quality and is very scarce. The towels are grey. The feeling is you are staying in a cheap motel with no services whatsoever.",1,2,1,1
"Quiet relaxing resort
We fell in love with the place right when we pulled into the motor court. The staff is excellent from the car parkers to the manager. The grounds are lush and well maintained and we loved the winding pathways to the casitas with water features and fireplaces along the way. Upbeat intimate atmosphere in the bar and again great service. The restaurant is 5 star, too. We will never stay anywhere else when we are in Phoenix .",5,5,0,0
"The price you pay
Traveled to Phoenix for hospital procedure early following day. Went into bathroom to take shower before going to bed and found tub and floor outside of tub covered in hair from last occupant. Looked forward to being able to watch favorite television program but not on channel lineup (FX).",3,1,-2,2
"decent stay..
First I mostly stay at Marriotts when I can. This Marriott is a very large hotel, and ""very, very"" busy, looks too commercialized inside when you walk in..needs some personal identity. Parking outrageous, but most of Boston already is. When you pull in, drop off your bags and self park right in front of you for ten less dollars a night. The Copley parking garage is basically connected to the hotel. Stayed in a corner room which had great views.(34th fl.) I tend to pick high floors, they seem to be less noise traffic. (personal choice) Elevators were fairly quick. Front desk (Harrison) very attentive and helpfull. But a couple of issues here.. overall room was clean, but king bed had an odor to it..musty, like its never been cleaned, thought it was the bed sheets, but it came from the mattress. The staff changed ALL sheets even thick mattress cover at my request, but I still used sanitizing wipes all over mattress before hand, helped but still there. No matter what the hotel said, they do not clean mattresses. They also need to revamp the Champions restaurant, sort of looks like a cheap sports bar, needs a classier touch...too open air. Sort of like an open restaurant at Disney, if anyone has been to Disney they will know what I am talking about. (everyone walking by in hotel can see you dining, and you can hear all of hotel noise while dining) The location is central and close to the T line (green) For the right price I would stay here again. but would not pay over $175 a night. There are nicer hotels for anything over that price. I could go on but the other reviewers sum it up pretty well.",3,3,0,0
"Great location, wonderful service and facilities
I recently stayed at the Sheraton Seattle to attend a conference. The Westin was the host hotel for the conference but I was slow to confirm my trip and the Westin was full when I attempted to make a reservation. It worked out for the best! Not only was I able to escape the madness of the host hotel during the conference but the Sheraton, a sister Starwood property to the Westin and just 3 blocks away, was more centrally located. The hotel is beautiful. My room was spacious, beautifully decorated and had a breathtaking view of downtown seattle. The linens were fresh, crisp and comfortable. The bathroom was extraordinarily clean and well-appointed with hair dryer, lighted wall-mounted magnifying mirror, and toiletries. The staff was professional, friendly and helpful. The hotel is near Pike Street and 6th, which was a short walk to Pike's Market at Pike and 1st. For those who like to shop, a shopping center with restaurants is across the street as is H&M and Nordstrom's is two blocks away. I flew into Sea-Tac and took the Light Link light rail line into the city for about $2. The University stop is very close to the hotel.",5,5,0,0
"good clean fun place to stay, close to business meetings
had a great experience at the Parker. Right next to central park, Times Square, Rockefeller center, and all the legal offices in Manhattan. Lots of great food and entertainment places within a short walk. Fun bar at night and great breakfast options right in the hotel.",5,5,0,0
"Sweet comfort
I was here for an education conference and for the had a good time. Dinner and lunch were divine foods and the service was just great. The workout rooms are nice a spacious with plenty of workout equipment. For the most part Id love to come back as long as prices are more reasonable. The beds are very comfortable and just ooze sleepy pleasure. 
Nearby is good shopping in the Galleria area and on Westheimer going west there are some a wide variety of restaurants.",4,5,1,1
"Outstanding customer servcie
My wife and I, along with some very close friends stayed at the Le Meridian on August 5th for two nights. Appond our arrival we meet Josiah Martinez. This guy was outstanding… friendly, help full an all-round nice guy. I explained it was out first time in San Fanand that we where looking forward to it. He worked his magic and we where hooked up on the 21 floor over looking the San Francisco bay. My wife loved it. Thanks again Josiah",5,5,0,0
"Excellent Value in the Heart of Chinatown
For years I've struggled to find a consistent, good value place in New York City, but I think I might have cracked it. I've stayed in Hotel 91, which is in the heart of Chinatown, twice now and I really like it. It's not the world's greatest hotel, but it offers great value for money and is very affordable.
It's location is excellent: Chinatown is a vibrant place to stay and there are plenty of options here and in nearby Little Italy to eat both for breakfast (none at the hotel) and in the evening. The staff are friendly, the rooms are clean and the place feels very safe.
There are two main downsides: the rooms, while not small, have weird layouts to fit into the building and neither of the ones I had had a usable desk. Internet provision is free, but it is by ethernet cable, not wireless and both times the outlet was about 10m away from the desk! So, if using your laptop is important to you, be prepared to sit on the bed with it on your lap or bring your own 10m long cable!
The second downside is that the hotel is right by the on and off ramps of the Manhattan Bridge! Don't come here for the views (unless you like looking right at the side of the bridge) and especially if you mind traffic and subway train noise. Personally, it didn't bother me and the sound-proofing is good, but you can still hear it.",4,4,0,0
"Beware of early checkout scam
I reserved three nights recently at the Hilton Garden Inn Philadelphia. Due to a change in plans, I had to depart after my second night. When I called the front desk to inform them of my plans, they told me that I would be charged $75 as an ""early check-out fee"". Needless to say I was outraged and after much cajoling (including calling Hilton's National Reservation Number), they agreed to remove the charge.
They are counting on business travelers to blow-off the charge. The room was nice and it could not be more centrally-located. However, shady business practices always give me pause when considering various hotels.",2,2,0,0
"excellent location
I stayed at the Wyndham on the 7th Nov 2012 for four nights with my mother and my 14yr old daughter.We stayed in a room with two double beds on the 10th floor.I found the room quiet generous for New York standards.It was modern and nicely decorated. Very clean with very good daily maid service.It was well appointed with fridge, microwave, coffee machine ,hairdryer and a safe free of charge and free Wi Fi . Even though our room was facing the street I found it quiet at night and the bed was very comfortable.We also had access to a complimentary business center.
The hotel also had a Gym which I cant comment on because I did not use it. The complimentary breakfast was full , varied and plentiful. The only complaint I would have especially as I am also in the hospitality trade is that plastic cutlery and paper plates were provided for breakfast, which for me was cheap and tacky .
The Hotel was very well located. With in two minutes walk to Macey's and one minute to Penn Station. A few blocks to Port Authority bus station and Times Square.
On arrival the lady on reception was very nice and helpful . Over all four out of five members of staff who I encountered were nice and eager to assist us with our requests. I would have given 5 stars only for the plastic forks and paper plates and the fact that when we booked a shuttle service for our departure there was a little mix up and we were told the driver was stuck in traffic. It was quiet obvious that someone had made a mistake with the booking by the humorous dispute that was going on between two members of staff. One saying you didn't write it down the other saying he did. Any way they could have just have been honest I,m human and I also make mistakes and I was still in plenty time for my plane
. So over all I had a very good experience and would stay there again . I travel to New York from Ireland most years and this would have been one of the better hotels I've stayed in .It was of average price for a New York 3 star hotel, even though you would get a room in a five star castle in Ireland for the same rate. I would recommend this Hotel , It had everything a 3.star hotel should have. For the people who expect more maybe they should pay more for a 4 or 5 star hotel in New York.",4,4,0,0
"Does not worth it
this hotel does not worth $ 1 , it is dirty and outdated . it needs complete renovation",2,2,0,0
"It's fine.
The entrance to this hotel is very small so keep your eyes open or you might miss it entirely. The rooms are clean, but quite small and a little musty, but not a big problem. The staff is very friendly and helpful. It's not often that you get an included breakfast in New York, so it was a nice surprise to find some hot items (eggs, sausage, bacon) along with yogurt, pastries, juice, and cereal. The breakfast room can get very crowded...it might be best to fill your plate and go back to your room to eat it. Location was great (two blocks from Times Square) and there were lots of restaurants nearby.",3,4,1,1
"Won't stay there again!
I am a frequent traveller to NYC and stay in many of the hotels in downtown Manhattan - including this place many times in the past. I'm done with this place now though. Rooms are fine,but v small and dark, but newer. However, the building is approx 40 stories and they do not have enough elevators to handle the volume of people. You can FREQUENTLY wait 15 min (no exaggeration) just to get in the elevator. I've chosen to overlook this in the past despite the incessant complaints of my colleagues. Today I waited 17 min and then hiked down 6 flights of stairs w/ my luggage. On top of that, the restaurant is WAY too small for the size of the hotel AND no hot water at all for showers today or yesterday. Apparently, if there is any volume of people in this place, they can't handle it at all.
I mentioned this to the front desk but all they gave me was a 'sorry'. They no free point for the stay, no discount off of the $329/night room rate (per-tax).
Plenty of other options downtown - stay somewhere else.",1,2,1,1
"Bad service
I have a general request for a room on a higher floor on my Hilton profile. As with all those requests I am aware that these are never guaranteed and subject to availability only, so I was delighted to see that the Conrad New York actually offers a dedicated room category for higher floors. I went ahead and booked a ""one king superior suite"" on their website for July 17-19. The room description states ""Located on a higher floor with abundant natural light…"". Upon arrival we were assigned a standard room #437 on the second floor (they call it fourth floor but in fact it is the second floor). At this point we already weren't impressed by the arrivals experience as there was no one manning the door, no welcome of any sort and no explanation given for the room assignment on a lower floor when we had specifically booked and prepaid a room category ""located on higher floors"". We went ahead and took the elevator up to the room. An envelope was given to us with a note stating that we had been upgraded and breakfast was complimentary for Hilton Honors members. I found that note fairly confusing as I had specifically booked a room the description of which said ""located on higher floors"", then got assigned a standard room on the second floor and to top it off they hand me a note claiming I got upgraded when as a matter of fact we got downgraded. I pushed the ""Conrad Service"" button on the phone to express my discontent and inquire whether we could be moved to the room category we actually booked and paid for, only to be told the hotel was sold out and all rooms were taken. After I hung up I also realized that we had not received the breakfast vouchers for both nights so went back down to the front desk to pick up the voucher and on that occasion I suggested to the agent that in the future when they downgrade customers at the very least they should not hand out a note claiming an upgrade had been granted. She finally offered to move us to the same room on the 14th floor and made me feel like she was doing me a huge favour by doing so. A security agent was sent up with us to the original room #437 to check the inventory of cups, glasses and corkscrew to ensure we hadn't taken anything. He noticed that we had used the soap and could not spare to make us feel guilty for having done so. I guess we should not have arrived wearing jeans. The second room, #1438 was o.k. location wise but there were no bathrobes and the safe was not functional because it is located under the wet bar's sink and according to the janitor at some point before our arrival water had dripped into the safe's electronics. The safe problem could not be solved during our two night stay. One would be wondering at this point why a room with a non-functioning safe is not taken out of order in the system or at the very least why they can't inform the guest before assigning the room about the fact that the safe doesn't work. And why can't housekeeping ensure bathrobes are in the room, one would think they got a secondary room check by some housekeeping supervisorette or whatever. The design is nice and the furniture functional but you can tell the materials are of the cheapest quality and won't look nice for long. As a matter of fact the decor panel at the bar came down over night. The mattress is of good quality and the room was surprisingly quiet. As for the breakfast, service was unacceptable. The waiter showed up a good 10 minutes after we had been seated and literally a few seconds before we were upset enough to leave. Coffee and tea came halfway through our breakfast, about 20 minutes after we had asked for it. Orange juice though ordered, never arrived. This hotel is way overrated, the staff lacks of basic hospitality training and seems generally inexperienced and lost. I've seen better attention to detail and empathy to a guests needs at the Econo Lodge. The ""high-tech"" rooms that they are so proud of basically comes down to a big lightswitch panel from which you can control every lamp in the room and an electronic do not disturb sign - they had that at the Intercontinental in Berlin 15 years ago. They seem to think that this compensates for poor service. I would not return to this hotel and would not recommend it to a friend, or to anyone for that matter.",2,2,0,0
"Good--ish
Hotel is cool. LA style, which means a tad over the top and ""ung, cha, ung, cha"" if you know what I mean. Feels like a hang out, and probably what was intended. That said, rooms were great. Bed was nice. What I don't like is the non-stated $40 a day parking charge (tip not included) and the price tags on every single thing in the room. Really. The rooms aren't cheap. I don't need to feel like I'm nickel and dimed on top of that. I get it, but for some reason it feels slight. Great location, rooms are nice. Probably still worth it. And, shame, didn't make it up to the pool which i hear is superb.",3,3,0,0
"Cold Winter, Long Weekend
This was a long weekend trip for something to keep the kids entertained. Your going for the waterpark not for the hotel accomedations that were average at best. Hotel entry was neat and rooms were about like average motel 8 or Quality Inn (cheap). Waterpark was good, several slides and ""activity"" areas and pools. The chlorine level is intoxicating but better that than worrying about growth of things. We were only there in evening 2 days spent the days exploring the vast museum choices of Indianapolis (childrens museum, Zoo,Art Museum,etc)",3,3,0,0
"Noisy rooms and penny pinching
We stayed at the Crowne Plaza in mid November and had a room that was really noisy with the jets landing from 6 in the morning till after midnight. We asked for a quieter room and they shifted us but it was still noisy. They're doing renovations so the sauna I had been looking forward to was closed. The gym was closed too and they offered us a discounted rate at the next door gym - that seemed penny pinching when they charged us for something we should get free. Overall it was disappointing since we'd had a fabulous stay at the nearby Hilton for a cheaper price.",2,2,0,0
"Very dated...not worth the price!!
We stayed in April and while the water park was fun, the rooms were very dated, stained carpets and really run down...we asked to change rooms when we first arrived in middle of the night and the second room was slightly better but really not nice for the price...the resort is lovely with great patio for sitting out and nice golf course but this hotel needs serious face lift if they expect to get the prices they are asking for.",2,2,0,0
"Great location
Very old building, but the hotel was in good condition. Perfect location in the heart of downtown. The cleanliness of our bathroom upon checkin was not acceptable, which makes this an average rating. Great location for watching the Childrens Medical Center Holiday Parade.",3,3,0,0
"The best place to stay in Boston!
The neighborhood was beautiful! The apartment was beautiful! The staff was so nice & accommodating. It's unbelievable to me to read some of these negative comments because there was absolutely nothing bad I could say about The Copley House. It was very clean & well maintained. I saw someone comment on ""no blankets"" but we not only had blankets on the bed but also had extra blankets in the closet including extra pillows, an iron & ironing board. It was a beautiful little apartment, very nice area & very friendly staff. I don't see why anyone would not have a great experience staying there. Loved it!!!!!",5,5,0,0
"Not worth the money
As you walk in, the doors are about the most hard / binding doors to open and sometimes they do not shut by them selves, you have to use force to close them. No refrigerator, it looked like it had been taken out. The door restroom is a wooden slide door that locks with a little nob you turn. The shower pressure was very poor.The AC sucked, had the ac turned as low as it would go and still not cooling properly. This room was not worth the money I paid. INMO this type of room do not worth more than $80.
I am a hhonors gold member and because I had booked hotel by a 3rd party I got no benefits on my stay, not even a free breakfast.",2,1,-1,1
"Boutique Par Excellence!
Location is great, Service is great, My room was spacious and comfortable, the bed facilitated a great night's sleep. The shower and bathroom were wonderful. 
The only drawback is outlets in the room. I was a tad disappointed at the access points for the electrical outlets.",5,5,0,0
"It was Okay
It was just a Okay Hotel, a bit dirty carpeted floor with a air conditioning that generated lots of heat or just cooled and a okay bathroom. The building and lobby was fresh. price of the hotel was great for being so centrally.",3,3,0,0
"NOT A 4 STAR HOTEL - TERRIBLE STAY
We pricelined for a 4 Star hotel and ended up at the Hotel Felix. We lived in Chicago for 6 years and the one up side is the hotel is located in a great neighborhood. Close to public transportation, shopping, restaurants and nightlife; River North is by far the best neighborhood for visiting the city. The lobby is pleasant smells good. That's about it for the positives.
The negatives:
- The rooms are small. I mean, walk in closet size. Think of what you might get in Paris and then halve it. You get the point. The first room was so small and looked at a brick wall so we requested a move which they granted. Second room was still tiny but at least I could stand, touch the bed and not touch the wall at the end of the room.
- The rooms are not in good shape. Straches on walls, dirty looking carpets, etc.
- The air conditioning system is LOUD and kicks in every 10-15 minutes. It woke us up numerous times and blew directly on us in both rooms. 
- The staff was robotic but friendly. Nothing over the top but not rude so I guess this is a neutral.
- Let's talk about the October 2011 murder. We weren't aware of the tragic event that happened in October of 2011 (google it). We were moved the the 12th floor where the incident occured. It totally freaked me out. And no one who worked for hotel would divulge where the murder happneded. So we had to accept the fact we were probably sleeping in a former crime scene. It gave the whole hotel a creepy vibe.
- Toliet did not flush well
- My fiance called for shaving cream since he forgot his. He was told they were out and he could go to Walgreens. Really?! 4 Star? What a joke!
- Even on priceline we ended paying over $200/night for a 10 x 10 room. Again, what a joke.
Horrible, unrestful stay. DO NOT STAY at Hotel Felix.",1,1,0,0
"Room well, breakfast awful
My boyfriend and I went to Washington DC for a trip in my schoolbreak. He chose this hotel via Blackberry travel. The clerk didn't know that we had the breakfast included and we had to show him on the phone. Those 3 breakfasts weren't good at all. There's not a lot of choice. We can't eat apples or bananas which is sad because I don't like any kind of melon! The bread is dry and there is only apple jam no strawberry or raspberry! For the room, it was okay, ours was a bit smaller because it was near the elevator. The location is not bad if you like to walk like us. Capitol is about 20-25 minutes if you walk fast. The neighborhood is okay. I don,t think that we'll come back here again.",3,2,-1,1
"Ok stay and friendly staff
Location of hotel is ok. If you are getting the Greyhound its right next to it about 5/10 mins walk and if you are taking the Amtrak its about $20 in a taxi. 
Room is adequate, clean, quite a decent size. Decor is very dated. 
Breakfast was ok, minimal really but the fact that they offered breakfast was a plus. 
There is free wifi available which I found very useful. 
Its close to a few restaurants and shopping plaza's. 
Overall for what I paid and the fact that its a very basic accommodation, I got what I paid for. Good place to stay for one or two nights or if your going out with a massive group and you want to save the pennies. 
Staff at the reception were very welcoming and helpful.",3,3,0,0
"You get what you pay for!
Tourists of every nationality stay here - apart from the Americans. The only ones we saw we screaming for their money back because their rooms wasn't like the Ritz.
As long as you understand that all you'll get is a basic room with no frills in a great location by Port Authority subway, it's fine. Premier Inns it ain't but its still better than Travelodge.
For the record, the room and the beds were clean, hot water was on tap for showers. The breakfast bar next to the Hotel is great value although a little cramped. Don't ask for a deposit box because they have no keys that fit!!
We'd stay there again because you just want a room to sleep in and then see the sights.
By the way, New York City has really changed, much cleaner, friendlier, no aggresive begging, no grafitti, no petty damage to property. Puts London to shame.
We'd stay at Hotel Carter again for this silly price as long as we just wanted to sleep a couple of nights there and get out to sight see.",3,3,0,0
"""Great hotel and service""
We recently stayed at the Warwick hotel in Seattle for several days prior to our cruise to Alaska. The room was beautiful and spotless. Check in and out was a breeze. The location was central to everything. Highly recommend. Nice safe and friendly area.",5,5,0,0
"May visit to Chicago
The Willows Hotel was just as clean, comfortable and friendly during this stay as it was during our stay 6 years ago. A big Thanks to all the staff for their help and restaurant suggestions.
Matt greeted us by helping with luggage and parking directions. The next morning Karen provided a wealth of informatiion on getting around the city and directed us to a broker for apartment hunting. 
This is truly a great place to stay when in Lincoln Park. Tony and Juan were also great with directions and information about shopping and dining.",5,5,0,0
"I understand why the reviews are so mixed …
The reviews from this and other sites are all over the map, and now I understand why: 
We arrived in San Antonio after 1 a.m. Lost (There is a North and South Alamo—something our GPS didn't quite understand), we called the hotel to get directions. ""What is your name? Do you have a reservation? When did you make it? What is your name? (He asked multiple times.) Despite the clerk saying he didn’t know the area (we stopped police officers for directions), we arrived—only to have the clerk meet us outside the hotel with our room key—which he tried to thrust into my hand as I was still trying to get luggage out of the trunk. (Uh, how about asking for some ID?)
Some ""senior"" friends arrived much earlier. Anxious to see the sites around town, they asked where the Riverwalk was (a major attraction, literally across the street through a park), but the desk clerk shrugged his shoulders.
Yet, the weekend day staff was quite helpful and courteous. And strangely, two piles of local maps—including the Riverwalk—were available on the counter.
The hotel furnishings are a bit run down—beyond ""shabby chic"" (The rug in my room was well-worn with the edges a filthy black. Ick.), but the rooms are spacious—especially the suites—and “could be” charming. 
BOTTOM LINE: Would I stay there again? Probably not. For not much more money there are hotels with better amenities. Perhaps The Fairmount was once the ""Jewel of San Antonio,"" but now it needs a good cleaning—and some staff training.",3,3,0,0
"Honeymoon Trip
We stayed here recently on our honeymoon. We loved it! The room was a great size and had an incredible view of the building of the upper west side. Location was excellent and only a short walk to the nearest subway station and quite a few fantastic restaurants. The only negative was the bathroom. It was a good size but it was very dated and the grout etc was quite yellow and old also the shower was a bit odd at times with water pressure. That being said, it wasn't a major problem for us anyway.",5,4,-1,1
"Odd weekend
Great location, 2 blocks from Union station. Concierge was excellent.
Very odd hotel. Strange uber stong perfume smell in the lobby, it made us dread entering as it made us somewhat nauseous. Fortunately, the smell was only in the lobby and not the room. Music in the lobby and elevators could be described as 'european disco"". Again, odd.
The rooms were incredibly small, I had to walk across the bed to not step in my husbands suitcase. Super small bathroom. However, everything was very clean and new, which was a plus. Overpriced for the room size.
It seems like the ultra modern decor is fighting to fit in the elegant old beautiful and classic marble floors and surroundings.",3,3,0,0
"Millennium UN Plaza
Our check in experience was unfortunate, the girl was condescending and quite rude, during our conversation she turned and spoke french to her collegue, it was fairly obvious she was talking about us. Unlike other reviewers our room was spacious clean and had a great view of the river, the bed was great and the bathroom dated but clean. Cocierge was not well informed and several simple questions we asked went unanswered. Internet connection was expensive but by standing in the corner of the room we picked up free connection.
Restaurant was uninviting and out of the way so we did not bother as there were plenty of good little places close by ,but beware and check your bill as twice we had the maximum gratituity added, if you don't notice you end up double tipping. I like to tip what the service is worth not what the waiter thinks he can get out of me.
The hotel is a little out of the way but as the weather was great it was no hardship to walk or get the subway.",3,4,1,1
"Nice, moderatly priced, boutique hotel.
Took the family here for a Memorial Day overnight in the NYC. We all really liked this hotel, despite a few glitches. First the glitches: I came here with a comped room from a credit-card deal. Upon arrival, I was upgraded to a junior suite (great!), but one with only a king-sized bed (for 4 people, not so great!). We were certain we had requested for a room with 2 beds (we always do), but did not check the reservation before we came (our mistake). They offered air mattresses for our 2 teens, but did not come here to go camping. So we ended up purchasing a second room, although at a discounted price. Also, we lost the junior suite since we all wanted to be on the same floor. Not real happy about that. Minor room problems included a missing TV remote, slightly noisy air conditioner, broken bar drawer, and a wardrobe tilting at an odd angle (a bit like the tower in Pisa). All that aside, the hotel is new, the staff IS extremely helpful and friendly (as highlighted in other reviews), and the location is great! Like all Manhattan hotels, the rooms are small, but these were not cramped. Our beds were VERY comfortable with no spill-over noise from other rooms. The second floor lounge is nice (great seating), with complimentary snacks (great afternoon cupcakes!) and coffees. Also, there are only 5 or 6 rooms to a floor, so it feels more like a residential apartment building than a hotel. The restaurant that shares the ground floor (Lexington Brass) has a great breakfast, and I would imagine, great food all around (Whatever you do, do NOT eat at the place directly across the street at the south corner of 48th and Lex, its terrible). I would definitly come back here again.",4,4,0,0
"Not worth the money spent
We checked into the Hilton San Diego Bayfront on Thursday 26 July at 12:30. Our room was not ready yet, but as check-in time was only 3pm, we were not stressed and went for lunch. On our return, we waited in the lounge, and watched as many people checked in and went to their rooms. When we enquired about our room, the receptionist had no idea who we were. Eventually, at 3:35, after I threatened to go to the Hyatt, we got a room. It was quite small, not enough hangers, the toilet broke twice, the tap of the bath was broken, the towels were not removed but more towels were added every day, the milk was not replaced on a daily basis. We had a bed and breakfast package, and when we went down to breakfast on Sunday, we had to wait 20 minutes. I do understand that they get busy, but we watched as two tables were not cleared for more than an hour, and we had to wait for 20 minutes with a starving 5-year old. The carpet in the hall of the 25th floor were not vacuumed once, and the dining room was filthy. On the plus side, the food was good, but the coffee inconsistent. Will I stay there again? NO!",2,2,0,0
"An Excellent stay at the Best Western Plus Tuscan Inn at Fisherman's Wharf
My husband and I stayed there for one night to celebrate my birthday. The hotel staff members went completely out of their way to make sure I had the best evening possible. The daily manager's welcome (free wine and food) was such a nice surprise! It's is walking distance to Fisherman's Wharf and to so many bars and restaurants. I highly recommend staying at this hotel when visiting San Francisco. The staff's hospitality will surpass your expectations!!",5,5,0,0
"Beautiful hotel with very nice rooms
We had a very nice stay at the Doubletree in the financial district. We got this reservation through Priceline at a great price, but after my reservation was confirmed, I called to ensure we could get a double bed...that is when they told me I would have to pay $60 more to have a double room since apparently Priceline doesn't guarantee that. That was a bummer, but there was nothing we could do about it. Just keep that in mind if you use Priceline for NYC hotels (this has happened before to us but only in NYC).
Upon arriving, we found a parking garage right across the street from the hotel that was about $15 cheaper than valeting so we were happy about that. The lobby is really nice with lots of plush couches. At check-in, they gave each us a warm cookie which was SO good. Such a nice welcoming gift :) We got a room on the 43rd floor which had a great view of the new tower being built near Ground Zero. We were really pleased with that as we got some great photos. The room wasn't very big but it had everything needed plus was very clean. The bathroom was very nice, but small as well (to be expected in NYC). The financial district is very quiet during the weekends which was nice. We felt safe and got a good nights sleep on the comfy beds. One other thing to mention is that the hallways are very very narrows so it's almost impossible to pass someone if you are coming through with luggage. It can be very uncomfortable. Other than that (and the extra price we had to pay), we had a great experience.",4,4,0,0
"Terrible Hotel
Hotel is over priced and the staff was rude and unprofessional. Service is virtually non existant. Beware.",1,1,0,0
"Brookshire Sweet!
The area of this hotel is amazing. You having everything from a subway (for late night munchies) to a CVS. The restaurant options are endless.There is a shopping center for all the ladies across the street from this hotel called The Gallery. Victoria's secret, Forever 21, Foot Locker, to name a few. The biggest deal about this hotel is that it's a minute walk from the harbor. Take a night walk while you stay here and you'll see how beautiful the harbor is. The actual hotel is unique and beautiful. Very clean. Valet parking makes you feel like a big shot. The employees are all very welcoming and very nice! Breakfast is on the highest level with a breath taking view. The best part about breakfast here is that it's from 8-11 am. So you can sleep in and still be up for some breakfast, not like other hotels that serve breakfast from 6-9 am. The breakfast is not your plain yogurt and toast, get this, they have a ""make your own waffle"" station, cooked scrambled eggs and potatoes, milk, juice, biscuits, coffee, donuts, muffins. REALLY GOOD! Absolutely loved my stay here!",5,5,0,0
"Wingate by Wyndam was just fine!
My husband and I stayed at the Wingate by Wyndam for 5 nights in May, 2012, while visiting Charlotte. We chose the hotel based partially on an Expedia promotion ($89 plus tax per night, bringing the total to $499 for the 5 nights). We also read other reviews, and because of these, as well as the price and the proximity to an office we visited, we chose Wingate by Wyndam. We were NOT disappointed!! Although the first room we were assigned on the 2nd floor was not to our liking (near a wedding party who had booked much of the floor), the second (room 339) was perfect. The room was clean and quiet, contained a microwave, a refrigerator, a sofa and a safe, and was completely comfortable for our stay. All of the staff we encountered were pleasant and professional, and I suspect that those who rated the staff as rude on other TripAdvisor reviews of this hotel are people who get back the same type of attitude they bring to others in their lives. In any case, I would stay at the Wingate by Wyndam again when visiting Charlotte. We enjoyed the breakfast (and the very pleasant woman who provided the items on the buffet), the coffee stand, the business center, and the other amenities. This was a good value, and I'm glad we chose this hotel!",4,4,0,0
"OK resort but should not be rated as a 4*
We stayed there a couple nights beginning of March. We had a good stay but I just find that it doesn’t deserve the 4* when I compare it to some other 4* properties (I have Westins and Hiltons in mind).
The staff at the reception is pleasant, the ladies from housekeeping are adorable but the valet was not so helpful. We were supposed to get a map of the resort from him but we never did, so I’m sure we missed out on a lot of areas of the resort.
When you arrive at the resort, you definitely feel somewhere exotic, the landscape is really nicely done.
The room.
We got room 146 which was garden view… well it was more of a neighbor’s view. Our bungalow was facing another one and there is not so much space between them so if you keep your curtains open, you can see right inside your neighbor’s bungalow. In order to keep our privacy we had to keep our curtains closed at all times: quite a shame when you come all the way from Canada to see the sun!
We could see that the room had been updated, but in a very superficial way: the furniture is nice, the colors are contemporary but when you look closely, the drywall was not updated as it is uneven, the windows are very old and don’t do well with condensation and the worst part was the bathroom. The sink area is ok, with its granite counter but the bathtub/WC area looks as bad as a Motel6 bathroom. The white tiling and grout looks really dated and they put a very cheap shower curtain, the same kind I had in a Motel6. If you want to be a 4*, have glass doors to the tub and nice fixtures… I did appreciate the soap/shampoo/conditioner dispenser, as it is way more environmental friendly. The towels were horrible: when I go to a 4*, I like to think I will get nice white plush bath towels in which I can just curl up after a bath, well not here. It almost feels like you’re getting a body scrub when you use them! The bed was great, we slept very well, it might be on the firm side, but we didn’t mind. There is a ton of storage if you are going to stay there several days and you have an actual walk-in closet. The mildew smell is very unpleasant at first, but if you turn on the A/C, you’ll forget about it after a while. We did start having runny noses at the end of our stay, so that would be another reason for us not to stay there again.
The resort.
I can’t say much about the resort itself as we didn’t really hang out there. We went once to the hot tub behind our bungalow. We first wanted to go swim in the pool, but ducks were already swimming in that pool and it kind of grossed us out. The beach seemed ok, but we went to other beaches (Coronado and La Jolla). 
Food
I cannot comment on the resort’s restaurants, as we never had a meal there.
What I REALLY DISLIKED were the fees. For 2 nights, we paid $97.78 in fees ON TOP of the room rate. That includes the parking fee of $32 and the resort fee of $17 plus the taxes. I usually never complain about the parking fee, especially in a city center; but here, you’re definitely NOT in a city center and every single room has it’s own parking space right in front of the door. So if the room is empty, that space will not be used by anybody else. I think the parking fee should just be included in the room rate. The resort fee is ridiculous and they probably know it because at check-in, they give you a whole booklet dedicated to justifying the resort fee and what it includes. It includes: internet, phone calls, fitness center, basketball, tennis, ping pong, croquet, horseshoes and bocce ball. It’s probably a great deal when you use everything but we didn’t and would have appreciated the possibility to opt out of this service.
All in all I wasn’t that disappointed because I did not have high expectations AND because we only paid $70 for our room through Priceline. It’s maybe worth the $70 + $35 parking + $17 resort fee + tax but I’m not even sure. It’s definitely NOT worth the $200+ official room rate (on top of which you will add the fees).
I would not recommend that place but if you really do want to go there, please find some way to get your room cheap and you’ll be less disappointed. If they had been rated as a 3* or 3.5*, my review would have been less harsh.",2,3,1,1
"Mediocre room, service and food
I stayed at this property for five nights in March for a technology conference. As a Starwood Preferred Guest member I was given a room on the SPG floor, which is NOT the club floor. This got me two bottles of water a day which I really like, but there was NO daily paper, which I found annoying. The room was clean and recently redecorated, but the shower head was literally hanging off the wall and the hotel never even tried to fix it, despite two trips to the front desk. However, it did work, though a bit oddly. I also had a very large leak in the sink which resulted in a small flood under the vanity. That they fixed immediately, though I didn't get replacement towels until the next day.
The bar doubled as the fast breakfast location each morning and people I talked with said not to even try the restaurant because it was so slow. Lunch was set up on tables in several places in the lobby area and sold only sandwiches and salads. The restaurant wasn't even open for lunch. There were no restaurants in quick walking distance, and the one that was closest required waling through the panhandlers and drug dealers that were all over the river walk area right by the hotel.
The business center, an open area with some computers and one printer just outside the restaurant, was always crowded and twice the printer was not working when I needed to print something. On one occasion,the staff who wandered by, all three of them, didn't seem to know how to change the toner cartridge or even how or where to get a new one!
Other than the Front desk staff, the rest of the hotel staff were friendly and quite helpful, especially the bell staff!
I would not stay at this property again, as there are other, more conveniently located chains in the Austin downtown area.",3,3,0,0
"Great Location, Decent Service, Bad Facilities
I pricelined this hotel and was thrilled when i saw the location. Thought it was pricey at $175 considering the facilities. It's right on Michicgan Avenue beside the Hilton. The folks at the counter were very nice; but the guy running the valet wasn't. He was also charging $43/day for parking. Tip: you can find parking right behind the hotel for $25/day. You'll save money and receive less attitude.
The rooms are small and inconsistent. We had two rooms on two different floors. They were both small with small bathrooms. One room was too cold and the other wasn't cold enough....and there was nothing you could do because the air is controlled centrally. You can't control the temp in your room. 
Not a terrible place but i would rather not do it again.",3,3,0,0
"Great location, Titanaboa, free buffet breakfast, and warm staff
Our family went to Washington, D.C. to see the 45 ft. long prehistoric Titanaboa snake on exihibt now at the Museum of Natural History. A fantastic trip to the Smithsonian was made more perfect by the warm, personable staff at the Marriott Metro Center. Insist on the free buffet breakfast when you book so you can fuel up for the day and keep exploring. This hotel has a great location, a 7 minute walk from the Smithsonian Museums (all 19 are free entry) and close to many other sights as well. Just wear your walking shoes. We took the Metro from the airport and surfaced next to the hotel. Just walk through the small garden and Starbucks to the Marriott. Our room was quiet (ask for a room away from the elevator), and had feather? bed toppers to lay on which were wonderful after walking all day. The full breakfast buffet was delicious and the waiters were so friendly. The entire staff I met was professional, helpful and knowledgeable. They also have an indoor pool, fitness center and free washer and dryer on the 3rd floor. The power went out in neighboring areas during our stay but the hotel was not affected. We walked to the White House, Lincoln Memorial, the National Archives to see the Declaration of Independance, the American History Museum where we helped unfurl a massive American flag then sang the Star Spangled Banner with the museum visitors that day, the Air and Space Museum, great restaurants, and so much more. We also took the Metro to Mass on Sunday at the National Shrine at Catholic University. Allow some time in case of Metro delay. We took a cab to the airport but hope to visit Washington and this hotel again soon. We liked it so much we stayed at 2 Marriotts on our trip to Australia (Melbourne and Sydney).",5,5,0,0
"Great location, nice room, not great for business
The Novotel is very centrally located and the rooms are comfortable. However, if you come New York for business I would not choose the Novotel. First, the desk is very small and the lighting by the desk is inadequate. Second, you have to pay extra for Internet in the room. Third, the hotel decided to conduct a prolonged fire alarm test without informing guests beforehand. The test lasted for more than two hours and was extremely disruptive - announcements over the intercom, intermittent beeps, men entering the room to set off the fire alarm in the room. The hotel did not provide advance notice to the guests - no signs by the elevators, no information upon check-in. Fourth, it takes a long time to get in and out of the hotel. The hotel is only accessible by elevator, which are slow and crowded. It especially takes a long time to get out of the hotel in the morning, when a lot of people crowd around the elevators. In sum, a good hotel for tourists but Novotel does not seem to care about its business guests.",3,3,0,0
"AWFUL stay away
I live in NYC and due to the hurricane had to evacute. The BELNORD was my only option at that point. It was 200 + dollars for the night. The room was a SHOEBOX. My closet is bigger then the room. They Have Creepy old quilt conforters on the beds, with two pillows made out of felt and possibly straw. Did i mention it was small? the door hits the bed when you enter the room. When you lay in the bed you could feel that there was plastic cover the mattress under the pitted sheets. This was a low end HOSTEL. I would not recomend it to my worst enemy. It would be one thing if it were 50 bucks a night, but this place is overpriced and a disgrace to NYC. ANy review below that gives this place any positvie rating is cleary a ploy by the management.",1,1,0,0
"Terrible room and service
We arrived late after a day of flying and apparently got the last room even though we had reservations. It was a smoking room and they couldn't switch it since it was the last room. It seemed that they never opened the windows as the air was so putrid that I threw up a few times.
We saw a bug or roach near the bed. After throwing up, I tried to lay in a hot bath to relax me, but there was black hair all over (neither of us has dark hair).
Then the next morning, the shuttle driver hardly spoke English and wasn't clear what was going on. He returned at 1120 for our prescheduled 1100 appointment to drive to the airport. Good thing we were just picking up a rental car and weren't late for a flight.
We will never stay there and vowed to sign up to trip advisor to warn anyone else it is better to sleep in the airport than stay at this disgusting hotel!",1,1,0,0
"Great value
This hotel is very new and offers great value for money with the complimentary breakfast and happy hour. The staff are extremely helpful and the business centre offers free internet and printing for those airline boarding passes. Wifi also free in the rooms too. Hot coffee always on hand during the day in the lobby and the shop has a reasonable selection of last minute essentials. It is close to a number of good restaurants, the Hard Rock Cafe, a good book store and the shuttle will take you anywhere in Downtown. It is also only 10 minutes walk to the Astros stadium. We really enjoyed our stay.",5,5,0,0
"WORST HOTEL EVER
My first time in New York as a Graduation present, took 1 hour to check in. Lines were long. Got to the room and it felt like a horror movie set. Worst of all was the HORRIBLE BATHROOM. The tub was rusty the sink was falling off the Pedestal. I couldn't believe it. Never staying here again.",2,1,-1,1
"Four star rooms in a three star hotel.
What you will like:
--Great new renovated rooms. The rooms at the Warwick are four star, and right now, the best part of the Warwick experience. Bed and linens updated, brand new wall coverings and carpet. Most King rooms have a couch. All rooms have Juliet balconies, and those facing north from about the 8th floor and above have classic Space Needle views (and a sliver or two of water in the distance). Please note that, at current, not all rooms are renovated. As well, one room per floor has a funky floor plan owing to the elevator bank--this is a wheelchair accessible room facing south. Avoid this unless you require an accessible room as it is smaller than others.
--Location. All you came to downtown Seattle to see is walking distance from the hotel, with Westlake Square (Macy's and Nordstrom shopping) a few blocks away, Pike Place Market a few blocks in the other direction, and monorail to Seattle Center just down the street. Light rail to the airport is about five blocks away.
--Staff was helpful and friendly.
What you may not care for:
--Small mediocre public areas. If the rooms are four star, the rest of the hotel is not. If you require a grand lobby, select another Seattle hotel, not here.
--Dismal fitness center and indoor pool. If you intend to work out while you are in Seattle, plan to join a nearby gym temporarily. The facility at the hotel is woefully inadequate. And the pool, even with a recent renovation, looks like an installation at a physical therapy facility.
--No frequent flyer or hotel points affiliation.
Summary: A pleasant hotel that is a fine stay if you are not picky. My $209 rate came during a large convention, so the value was OK.",3,4,1,1
"Great location, Subpar hotel
CONS: I understand that most hotel rooms in NY are small, so I wasn't overly surprised to find a closet sized room. In most cases you don't spend much time in your hotel room in NYC anyway. However, I think the room could stand to be scrubbed and updated. It was dingy to say the least. A fresh coat of paint and a bottle of Clorox would make a world of difference! 
PROS: The bed was VERY COMFORTABLE! I overslept one day because I just didn't want to get out of bed. The location was more convenient than I possibly could have imagined. You walk out of the hotel and around the coner is Time Square, and every theatre imaginable. It was also conveniently located near the subway entrance that takes you directy to the Statue of Liberty.",3,3,0,0
"Great overnight stop
Close to airport. Shuttle very convenient both to and from airport. You have to wait for a blue bus at the hotel shuttle stop. Comes every 15 to 20 minutes. Stayed in the club lounge room. Room recently refurbed. Bed very comfortable. Downside - club is only open Monday to Friday ( not mentioned on website). You get drink vouchers and breakfast vouchers as a replacement option.",4,4,0,0
"Only upside is the proximity to other attractions.
I have been at this hotel for 4 days, and have been better served at a Motel 6 than is hotel. We have been mysteriously charged for 'complementary' items, our room keys have been replaced a couple of times but still won't work, the valets wouldn't open the gate for the lot so we had to pay for overnight parking even though we are guests. The water main was severed, so we were without plumbing for a day, and we're given a note to come to the lobby to get water to use. The water wasn't even in bottles so you could take them back to your room, they were in little plastic cocktail cups. The beds are marketed as queen sized beds, but are in fact full sized beds. We have had housecleaning service ONCE since we've been here, they don't replace towels, don't make beds, don't replace the consumables, and you're hard pressed to find someone here to give you what you need. This was the most ridiculous and pathetic hotel stay I have ever had, and wouldn't ever come back.",2,2,0,0
"Try somewhere else!
From checking in to checkout not where we will stay again. Previously stayed with them and room was dated but large enough with double beds. This time they only had a queen room that measured 12x10. No dresser, closet with a shower curtain, no place to put your suitcase, sometimes we had washcloths, cups and toilet paper, not always. Holes in the walls and in the 4 days of our stay I do not think the floor was vacuumed once. If this is what a renovated room looks like then and you do not expect quality then this is your place. Will look for other accommodations next year.",2,1,-1,1
"One of my favorites!
I love this hotel. I used to stay there every other week, but my business has not taken me to LA as much of late. The service is phenomenal. The staff is friendly and will bend over backwards to help. The lobby is stunning and I understand that they are renovating the rooms, but as they are they include flat screen TVs, iPod stations and they are comfortable and welcoming. I prefer to stay a bit closer to the elevators in the rooms above XX15. My favorite rooms are the XX28 on upper floors.",5,5,0,0
"Cramped Quarters
Very very small rooms. Very cramp quarters and restroom. We could also hear everything that was going on in the rooms adjacent to us and everything that was happening on the street as well (even though we were eight floors up). Elevators were under construction and shaky. The parking lots near by were also very expensive. I would not recommend this place to anyone.",1,1,0,0
"Clean rooms, quiet location, but several minor (annoying) problems
Overall this was a good hotel. It is not close to downtown, but close enough to travel there easily, it's in a very safe area. The room was clean and well sized, the cable worked well and there were many channels to choose from. There were a few shortfalls, that kept this well priced hotel from being rated 4 dots. 
Internet: This hotel advertises wifi, but it was nearly non-existent, toggling between one bar and none, despite having three open La Quinta networks to choose from. 
Key card access: Initially I was excited to see that they had magnet rather than swipe room keys; however, there appears to be something wrong with the system as you have to have the card directly touching the box (won't work through a fabric wallet). You also have to try several times before the light turns green, then you have to quickly turn the handle, through a two stage mechanism. It's far from convenient. As you can imagine this made for a noisy night of sleeping. 
Parking: in the afternoon when I arrived there was ample parking, but when I returned late at night there was barely any parking (several compact spots, but much too small), many of the regular sized spots were taken up by contractor trucks and their gardening supply wagons.",3,3,0,0
"Sleep under a bridge - would be cleaner! July 2012
Filthy from the front door. Room was FILTHY. Think that the bed was clean (praying so) did try to check for bedbugs and still wondering if I brought something home that I didn't want! Would not advise walking in barefeet as carpet was in need of cleaning/shampoo. Only got 2 towels 2 washcloths. I wanted 4 more towels/washcloths - got in to freshen up B4 our party (showered) came home from party wanted to shower, was told to use the same towels and then next morning use the same towels again....HELL NO!! Glad I did pack some from home. Room was musty smelling. Elevator was something you hold your breath in and the glass was so filthy I almost hurled! Whole experience made my skin crawl! Asked my husband where the pool was...he said it was covered with a tarp. We didn't stay around for the breakfast - was so hot in the 'courtyard' I couldn't breathe. The cups offered for coffee in the room looked like they were rinsed out and put back......this whole experience makes my skin crawl!!!! Wear gloves if you touch anything! DO NOT STAY HERE......just read where it is 4 sale.....tashy inside and out and FILTHY!! You would think being across from Busweiser it would be well kept.....this is a No Tell Motel!! ewwwwwwwwwwwwww.......stay in your car/under a bridge/in a homeless shelter first! I wanted 2 queen beds....the man said NO you get one king.....maybe he gave us the 'better' room....OMG!! The bed was so soft and I used 4 pillows....with them being so soft I got no support.....I should have just stayed at a rest area and slept in my car......sad to say...I did not leave a tip for the maid/housekeeper as our serive sucked....but we did order a pizza from Marco pizza.....was the BEST pizza I ever ate!",1,1,0,0
"worst place to stay in New York
This hotel went from bad to worse for us. First of all, the best thing is the location, close to central park and mid town. Our room was dirty, the closet door was coming off the hinges, the phone was broken. Its a very cheap, drunks rolling in at 2 am kind of hotel. The staff was extremely rude and we will never stay here again. Much better hotels for the price in NYC.",1,1,0,0
"A GOOD PLACE TO STAY BY MID-WAY
Stayed here before the flight home to New York. It's located by several other hotels in a kinda complex. It is close to Giadano's pizza and further down a White Castle. If you arrive from a MID-WAY flight or departing on a flight this is a nice place to stay.",4,4,0,0
"One of The Worst Night Stay
The room (125) smelled like smoke and we ask for a non smoking room. The bed had pubic hair , tobacco from a cigarette in it. the sheets smelled and wrinkled with stains and holes u can tell they hadn't been changed. Dried up gum(green) on the side of the night stand. The couch had a big hole in the arm rest with dried up paint spots all over it . I killed a roach crawling by the window spider web on the air conditioning unit . Carpet nasty I wouldn't dare walk without my socks and shoes on . The bathroom had hair on the floor , wasn't mopped . The room was filthy. My mother works for the state of Tn and with all the dieases and allergies u have to be careful when ur servicing the public U have to make sure ur rooms are cleaned properly no short cuts. We didn't eat breakfast or need the internet or need the front desk for anything other than check in and checking out. They were polite and friendly. So I'm not sure about those 3 things but I honestly scratch and itched all night . And I'm still itching and scratching everytime I think about it. I tell u what it wasn't worth no $50.00. It was one of the worse over night stay of my life so far And we were there visiting family and this stay made it miserable.",1,1,0,0
"Typical Big City Hotel
This is the second time I have stayed here on a business trip. I am used to hotels that cater to business travel to typically provide a complimentary light breakfast, coffee, and a paper. I paid over six dollars for toast and coffee. Perhaps this is typical of very big cities, as I usually am in somewhat smaller cities. But the price is the same as a smaller city so I expected the same. The lobby computer was painfully slow and I gave up. The hotel and rooms are clean and comfortable. The staff is capaple and friendly. They need to put TV channel line up cards in the rooms. The elevators could use some updating, had a little trouble with the button for the 4th floor in the back one, gave up and took the stairs after that.",3,3,0,0
"Decent hotel, great location
We've stayed at the Holiday Inn Midtown several times over the last four years because we come to NYC to go to opera at the met and Broadway shows. It's a 15-minute walk from Lincoln Center and about 30 minutes to the farthest Broadway theatre. We like the fact that 57th Street is pretty quiet. We ate at the restaurant the first evening we were there a few years ago and have not been there again. Our room on this trip was a bit disappointing because it was smaller than what we usually get and with a queen bed rather than a king. Only one side of the bed had a table and a light, which made reading difficult. The rooms do not have a fridge or microwave. The staff is generally pleasant and helpful and we have no complaints about the service. The housekeeping staff is particularly friendly and helpful. The decor is nothing special but the hotel is clean. We keep going back really because the location is so darned convenient.",4,4,0,0
"Hazzle free policy a real joke
This is the 3rd time we stay in the hotel. This time we were given one of the older rooms, not refurbished yet. We didn't care much about that , but what really made us mad was they didn't make our room on our 2nd night. They didn't make the bed, change towels or cleaned our trash bin. When we requested to abide by the ""Hazzle free"" policy in which they shoud reinburse you in case there is any kind of hazzle, the ""Customer service specialist"" just said we're sorry we cannot reinburse you for the night because the stay had been made through expedia, but that I should call expedia to ask for a 10% discount... that's really a joke. Will deffinitely not stay here again. THe only thing we chose this place was location which is close to the riverwalk but you can choose a comfort inn which is around the corner. Be aware there is no more free parking at this hotel and since there is refurbishing going around there is a lot of noise during morning time.",2,1,-1,1
"Not Great
This RRI was listed as remodeled. If it had been is was many years ago. Very much on the lower end of the scale. We will find another hotel for AFB graduation in October",2,5,3,3
"Great Location, So-So Housekeeping
This hotel is beautifully located - across from the Renaissance Center and Hart Plaza - near the ""People Mover"" and just blocks from Greektown, Greektown Casino, numerous restaurants, Foxtown, Comerica Park and Ford Field. Parking is available at the Millender Center garage for reasonable rates and at other surface lots. Valet Parking is also available. We chose this accommodation because of its proximity to those venues (it was a Bachelor Party weekend).
The rooms are comfortable and clean- however, housekeeping failed to replace towels and glassware. A supervisor (accompanied by a housekeeper) was doing a door-to-door check on guest satisfaction and we let her know that we needed the towels and glassware. We were assured that the replacements would be made immediately. Never happened.
Had the breakfast buffet (with omelets made to order and fresh waffles available) - it was on the plus side and very satisfying. A good variety, everything was hot and fresh and the cook was friendly and chatty. Coffee was excellent as were the muffins.
Had the fresh towels and glassware been replaced, the grade would be above average.",3,3,0,0
"Good value, comfortable, good location
When booking an accomodation in a city you aren't familiar with you rely on the internet and the reviews of others. This hotel is convienently placed (although we found out later that it was in the ""tenderloin"" area which is supposed to be bad) we had no issues with safety, although did not walk around in the middle of the night to look for trouble. The hotel was clean and comfortable. It is dated (built in 1910!) but this gives it it's charm, if you are looking for a modern new hotel this is not it. The breakfasts was great, coffee, tea, hot chocolate, danishes (non-stop supply) and fresh fruit (melons, apples, bananas). What was nice is that you could meet your fellow occupants while having your coffee or not. Free internet. Front desk staff were helpful and answered all our questions when needed. I would recommend this place and would return if in San Fransisco.",4,4,0,0
"Horrible service
I was in town for a Training Convention being held in the hotel. At check-in, after waiting an HOUR, the Front Office Manger checked me in and over-charged me. I questioned her and she said it was a $40 extra ""tourism fee"". Being a former hotel Front Office Manager and above myself, I questioned this and was responded to very rudley and said I had to pay it, so I did. Upon entering my room, I questioned my roommates and they all said that they paid $40 less than I did. I went down the next day and requested a copy of the 1st night's room and tax. At first the clerk said it was unavailable. I told her that I was a former hotel employee for many years in my hometown and that I wanted to see a copy of the first night room and tax that was posted during audit. She FINALLY produced it. Of course it was incorrect so I asked to speak to a Manager who was the Front Office Manager who originally checked me in! I showed her that one night room and tax multiplied by my number of nights was incorrect and that she had indeed overcharged me. Finally, she admitted that she was wrong and refunded me the $40 I was overcharged. During my stay there, NONE of the vending machines were stocked so you HAD to go to the Gift Shop and purchase a coke for $3 or a water for a minimum of $4. On the day of arrival we decided to have lunch in the hotel bar, Draft. The service was slow and after telling the waiter my drink order (coke), he proceeded to bring me a refill of tea which I explained explicitly that I am allergic to! The food was sub-par as well. The next day, I ate in Draft as well and ended up having to get a to-go box because apparently and hour is too long to make an order of french fries and I ended up having to throw them away! On the thrid night, we decided to eat in the actual restaurant, The Kitchen Table. The service was soooooo slow!!!! We sat down at 8pm and immediatley ordered our food since we had previewed the menu and knew what we wanted. I also ordered an alcoholic beverage. My beverage arrived around 8:30pm. Everyone ordered the New York Strip which we all had to cut with a BUTTER knife because no steak knives were available. I could understand this if the restaurant had been packed, but there were maybe 6-8 other tables!!! Our dinner was served around 8:45pm and by 9:15 we were done and ready to order dessert. We had to flag down our waitress to order and she brought our receipts along with dessert since we requested her to. I asked her to split the dessert between me and my friend which she said was not possible. After that interaction, we never saw her again. At 9:30 I had to flag down another waiter to ask to speak to the manager and when he finally came, he was apologetic and removed half of our total from our bills. After leaving the restaurant, I returned to my room and tried to contact the front desk with a question. NO ONE answered. I tried the Concierge...nothing. I tried to call anyone on the hotel listing and NO ONE answered the phone! That is UNACCEPTABLE customer service! If I had been running the hotel, I would have fired everyone! That is a serious safety risk when no one will even answer a freaking phone! I didn't have time in the morning to stop by the front Desk to get my receipt. It would not have mattered anyway because only 3 people were available and it looked like there would have been another hour wait. So I called today to get my receipt emailed to me. I was assured that it was sent, but I kept waiting. I had to call BACK and get someone else who said it had been sent. I asked her to spell the e-mail address where it was sent and it was misspelled after I had repeatedly told the 1st girl how to spell it! Not to mention, my StarPoints are NOT on my account from my visit! I have NEVER in my life seen such a poorly run Full Service Hotel! I myself, ran the Marriott in my city during 2 MAJOR hurricanes and NEVER let my employees customer service slack ONCE! I will not be recommending this hotel to ANYONE nor will I EVER be returning! And, I know that MANY of my colleagues were infuriated as well and do not want to return again either! When I return to Dallas I would rather pay twice the price and stay some where where I am going to actually get a little customer service!!!",1,1,0,0
"My 60th Birthday present
We received a warm welcome and excellent service throughout our stay. The location was brilliant with Times Square, Central Park and Grand Central Station all easily within walking distance. Our room was not big but perfectly adequate and with more than everything we needed. It was a bonus having the lovely reading room for breakfast and to sit and relax with a cuppa at any time. If we had any comment to make perhaps they could have varied breakfast a little but that said, what we had was fine. We would certainly recommend this hotel.",5,5,0,0
"An almost perfect hotel
The Washington Square Hotel is a charming little inn across the street from Washington Square Park, right in the heart of the Village. It's impeccably maintained, with a pretty little lobby and well-appointed, if tiny, rooms.The room was quiet and featured an amazingly comfortable bed. It's definitely a good value for the money. Continental breakfast is included, and in New York City, that represents a substantial savings. The staff is very friendly and helpful. 
There is no business center, so if you need a boarding pass printed, you'll have to ask the front desk, but they make up for it by offering free wi-fi. There is a small restaurant and bar off the main lobby, but in our three day stay we never saw it open. Instead, we were directed downstairs to a very nice bar/restaurant. My ONLY issue with this lovely hotel? The bar closes at MIDNIGHT. And they are very adamant about it - at 11:20 they start warning you about last call. In NEW YORK CITY? Not that there is any shortage of nightlife in the neighborhood, but still, we saw several very disappointed people drop in and be told that the bar was no longer serving.
All that aside, I loved this place and we will be back!",4,4,0,0
"Outstanding!
I have just returned home after five nights at the Residence Inn and I am happy to recommend it to you. The staff is great - including the people that worked the breakfast room. They were always busy but didn't hesitate with a pleasant ""good morning"" and a smile. And breakfast was excellent. Wide variety of items that were well prepared. I have to single out Nikki at the front desk. She gave me the quiet room I requested without hesitation and understands what ""hospitality"" means in the hospitality industry. The room was impeccably cleaned every day. It is in a convenient location. It's all good. Stay there!",5,5,0,0
"Lovely Hotel
We recently stayed at Hotel Adagio and were very happy with this hotel 
Upon arrival we discovered that they were carrying out some renovations to the lobby area of the hotel, which surprised us a bit as we hadnt been advised that this was the case. 
The reception staff were very helpful they upgraded us to a suite and we were on a high floor so we didnt hear any of the renovation work. 
The hotel is in a good location - a couple of blocks from Union Square. Would recommend to people staying in San Fran",4,4,0,0
"Never Stay in Boston Omni Parker House
The room was shoe-box size. For two adults and a teenager, we felt like being packed into a sardine can. Our room's window faced a neighoring building wall so close that if we opened the window and stretched out our arms, we could almost touch the wall!
We stayed 5 nights during 29th June and 3rd July. For our ""extended stay"", the hotel management sent me a signed letter to inform me that our ""first load of laundry"" would be free of charge. We did not ask for the offer. However, in the final bill, the laundry was charge to us. When I went down to the reception counter on 4th July Wednesday at 7:00am to seek clarification, the staff were ignorant about the management's offer, even when I showed them the signed letter. Even worse, a Black woman on duty raised her voice with me, as if I tried to rip off the hotel. I was not able to resolve the matter until I demanded to speak to the manager on duty. 
The whole unpleasant showed poor management communication, poor staff deployment, and disrespect for guests. Specifically, a hotel is in the hospitality business, and therefore should have never deployed a discourteous, even hostile, staff at the reception counter. Such staff would only give the hotel a bad image and destroy its business. I advise travelers never to choose this hotel.",1,1,0,0
"Great Location - good value
Stayed for 3 nights in hypo-allergenic room. Excellent choice if you have allergy problems. Housekeeping staff need to stock this type of room with non-scent toiletries!!! Busy, large hotel, good service, many facilities, great location next to Grand Central train terminal and Chrysler building. Fantastic breakfast/lunch choices in train station but good food choices in hotel too. Easy walk to Broadway or 5th avenue shopping in good weather but also right at subway stop too for access to whole city. Rooms very small and disappointing if you have stayed at any Grand Hyatt international locations and especially tiny compared to Asian city locations but this is New York and hotel caters to business traveller. Beds very good, room quiet, windows open a little bit if required and rooms have all necessary features such as safe, large TV, etc. I thought it was good value for a New York hotel and will stay again on my next trip.",4,4,0,0
"Not a good choice
This is why I am providing a poor rating on this hotel:
1. Room Service - they did not provide rooms with a ""do not disturb sign"". When I stayed in one morning to work, I got three separate knocks from room service/paper - I honestly just wanted them to stop bothering me!
2. Room Service - they took away towels each day (without replacing the hand towels) and one night, removed the floor mat! This made the floor very wet and slippery after showering (even after putting a towel on the floor). 
3. Wireless charge
4. No complimentary breakfast
Another comment: bed was soft yet firm - I didn't mind this. I actually appreciated the natural light that came in through the windows...",2,2,0,0
"CSI would have a field day at this one!
Checked in with this pompus front desk clerk who was SO rude I am not sure if Radisson would want him representing thier name. I was handing him cash and he was being rude, in my country that just doesn't happen!
And then as other reviewers have spoken on the room was filthy. The shower had soap scum on it and the carpet was so dirty my socks were black after walking on the floor. When I spoke to this young blonde manager (wish I had gotten her name) she dismissed my concerns.
BAD BAD BAD!",1,1,0,0
"Great resort!
The Arizona Grand Resort is a large complex with several buildings. We found it to be luxurious and well run. We were very pleased with our room. It had a living room and a separate bedroom and bath with 2 queen beds. The mattresses were very comfortable. We enjoyed the water park and smaller pools, aquafit classes, hiking the nearby trails and using the fitness club. The golf course was in great shape. The pro shop staff were friendly and helpful. The front desk staff was professional and helpful. We were especially pleased with the service that Tanvi gave us in settling our account. Thank you!
On the negative side, we found that the food was too expensive, so we ate at some nearby restaurants. Also, the daily resort fee is now $40 per day. This added up to a big extra expense at the end of the week.
Overall, we enjoyed our stay and will probably go back next year.",4,4,0,0
"Average hotel in great city
Stayed Wednesday-Saturday in September. 2 Queen bed/breakfast included on 13th Floor. 
No safe in room .Care on the bottled water they leave out.$6 per small bottle
Great location 2 blocks from Navy Pier and the shopping mile.Staff friendly and very helpful with restuarant ideas. Pool was closed even thou it was 80f outside which was a shame after walking all day would have been nice for a dip in the afternoon. Guess they close after Labour day.
If you are looking for a good value hotel which does not attract the younger crowd then this place is perfect.
As other people have said
I did like the Hilton but maybe next time I would try for somewhere else.",3,3,0,0
"Unfriendly staff
We booked this hotel because it is close to the airport and so it is a convenient last night stop before returning home. Our room was far away from the lobby and there was no offer of help for our luggage. The hotel is like a maze! There is no sound proofing and so the road noise kept us awake. The staff are very unfriendly and have a limited knowledge of English. The breakfast room is inadequately stocked with continental breakfast items. When I went to get the butter I was told off because apparently I was on the wrong side of the bar! On the positive side the bed was comfortable. The hotel has a good size outdoor swimming pool although we did not have a chance to try it. The area is dodgy, so beware!",2,3,1,1
"Good, but ants in first room and ONE ice machine on bottom level for a four floor hotel
The hotel staff were super nice but we had ants in our first room so they moved us, walls were quiet, no ice machines on any floors only by the pool so long trip for ice. Over all it was pretty good, just a few glitches.",3,2,-1,1
"Well located, good value, good service
As the room we had booked was not available we were put into a differently configured room for one night and then moved to the room type we booked. We were offered an apology and a discounted rate for our trouble which was fine. The rooms were well appointed with a fridge, coffee maker and microwave. The air conditioning was quite load so take earplugs if this is likely to bother you. We tried opening the window which looked out on a well at the back but this was too noisy so we put up with the noise of the aircon! Otherwise the room was quiet and situated away from the elevator midway up its 14 floors which we had asked for. The pool was v small and when we arrived the chemicals were swirling about in a film on the surface, when we called, an engineer came immediately and sorted this out. The gym was small as well but adequate. We ate at their Grist Mill restaurant in the evening as the kids were tired and it was surprisingly good, comfortable atmosphere and tasty food . On the whole we had very good customer service mostly with a smile. The location is perfect for tourists, with the Metro almost opposite, the White House around the corner and the Mall with all the museums and galleries just a short 10 minute walk. We stayed as a family of 4 with an 8 and 10 yr old and found the king suite with a separate sitting area with sofa bed for the kids worked well.",4,4,0,0
"Huge hotel, can get crowded
My family and I stayed for eight nights. I was in DC for work reasons. We arrived without our luggage but concierge kitted us out with all kinds of toiletries. They put us on 10th floor (executive level) but our room was a very long walk from the elevators. The executive lounge can get very crowded at breakfast time, so much so that we couldn't get a seat. Gym is good, tho a long walk from the room. Location is very close to dozens of restaurants along Connecticut Avenue. We got the room on Expedia for $129 a night, cheap by DC standards.",3,2,-1,1
"Impressive service
I was very pleasantly priced to find this treasure by the harbour! I've stayed in other places in Boston/Cambridge, but this is definitely my favourite. Service is attentive, the room was especially nice with an incredible view of the harbour. It was also in a great location--a short walking distance to the Aquarium and Old North Church (both not to be missed. Particularly memorable about this place was the great restaurant (highly recommended) and attentive doormen. I am very pleased that Fairmont seems to maintain its excellent service at very reasonable prices (join the free President's Club for internet and other perks).",4,5,1,1
"Clean, comfortable, central in Philly
I stayed overnight at the Sheraton Philadelphia on November 9-11, 2012. This hotel is well located in downtown Philadelphia, walking distance from restaurants and historic attractions, near major highways. The room was clean and comfortable - also large. My advice is to call the front desk for best rate and ask for AAA. I booked online for first night ($185), but got better AAA rate ($174) by calling the hotel itself. Price of hotel breakfast was steep and I was served cold toast with my eggs! - I recommend breakfast at Sabrina's & Spencer's (10-minute walk) -- delicious food at low cost.",4,4,0,0
"Dirty, drab, depressing.
We stayed here for 4 nights earlier this year. The location is good. That's about the only good thing going for it. The building desperately needs cleaning and re-decorating, when you walk in everything seems to become sepia washed. The lady on reception (?Rosa) was lovely, the location was good and it has wifi so it's not all bad.
When we got to our room, it looked like it had been serviced but I dropped the cases and sat on the bed and my eyes settled straight away on the hairs on the bed of head and pubic origin. When I brought this to the attention of the chap at reception, he didn't apologise, didn't care, didn't react! I couldn't believe it. We got a change of blanket thankfully but who wants to stay in a place where there are pubic hairs in the room which has supposedly already been cleaned, a CSI team would have a field day with the carpet. We chose not to look any closer.
The room itself smelt oddly stale, not pleasant. The wall paper was peeling from the walls and had mould. The carpet was so grubby that neither of us wanted to walk on it in bare feet. Esp given the pubic hair situation. Water pressure was very poor, making showers a time consuming affair. The toilet was crammed into a space that left no room to use it comfortably. If you are proficient at yoga, you'll be fine though.
Breakfast was a a total disappointment. Cheap pastries and plastic cutlery, self served in a dim, depressing bar. Clear away a table to be able to sit down time. We tried it on day 1 and didn't even finish, choosing to use a deli nearby instead.
We went expecting budget hotel standard, a place to use only for sleeping, knowing it was cheap but the standard was very poor. I stay in a lot of hotels with work, of various standards and so have a very good basis for comparison. I am far from particular about food and hygiene, if you're reading this and thinking that I'm probably just an anal fusspot, I'm not. We went with ""budget hotel"" low expectations and were still disappointed. 
If you go to New York for a city break, you don't want to have to worry about the basics. We visited my sister who was staying in another hotel for the same price and it was everything you'd expect and want. If you're looking to book for a break and are unsure, I would cross this hotel off your list.",1,2,1,1
"Not terrible
That pretty well sums up our stay. Rooms were dated and dingy, but clean overall. The staff were friendly and helpful even on minor issues like the remote and wi-fi. The grounds were rather dirty, but we had a quiet peaceful rest.",3,4,1,1
"A OKAY STAY
The hotel is okay if you need a quick place to stay. The hotel is not the best of location in walking distance to grocery nor a mall shopping enviroment. But, it is okay with restaurants in walking distance and a Costco nearby.",3,3,0,0
"Poor Neighborhood- Scary Experience
This hotel is located in a poor area and I honestly was uncomfortable walking the streets near the hotel is broad daylight. I would not recommend even though the rates are reasonable and the room was clean because of the number of people just hanging out on the street playing dice and standing in packs.",2,2,0,0
"Disappointing stay at one of our favorite chain hotels
In mid January, I stayed at the LAX Marriott after arriving from a business trip to Taiwan. After a very long flight, I was looking forward to a comfortable, quiet stay. I knew there was a hotel shuttle, but I stood out on the curb for nearly 45 minutes waiting, even though the hotel is only a mile or two away. I probably should have just walked. Once on board, I had to stand because the shuttle was packed with other travelers. Made it to the front desk about 9PM but I, and other travelers, were ignored because a contingent of flight personnel had also just arrived. Turns out, this hotel is the layover headquarters for a large number of flight personnel (flight attendants and pilots) who get their own counter, clerks, and priority. I finally got my room by going down to the ground floor level. This was very strange but I was told this was the only room available. It opened outside onto the exterior pool courtyard, but in January, everything was closed up and this room was cold and unappealing. It also had been used recently as an overflow room associated with a conference on that floor. It was missing toiletries, a pillow, in-room coffe pot, and an alarm clock. When I called the very busy desk, I was told this would be remedied at once, but it never was. 
Next, I went upstairs hoping to get a glass of wine in a quiet pub atmosphere. The nice looking restaurant still had patrons but I was told that I could not get a glass of wine in there, they were closing soon, but I could go next door to the breakfast restaurant where a a small bar was located, and get one there. Some people were mingling and watching TV in the bright lights of this kitchen-y area, but that was not what I had in mind, so I skipped that. 
The next morning, all I wanted was a cup of coffee. I made my way back upstairs to the lobby level and was greeted by a mob of ladies and young girls in attendance for some sort of gymnastics or dance conference. Most of the ladies/moms were in line at the Starbucks counter in the hotel. The line wrapped all the way around and down the hallway. Several of us customers went, instead, to the harried hostess at the cafe who got us coffees to go. It was very chaotic, and no seats were available in the cafe for breakfast. Needless to say, I checked out and took off as soon as I could. This experience was so different from my other stays with this fine hotel group that I felt compelled to write this review. I won't be back at this one.",2,2,0,0
"Digusting
Just checked in, lobby looks ok. Room is a different story. Old and dirty, lots of hair on the bathroom floor, Overlooking a busy road. I am sleeping and checking out in the morning. This is the worst place I have stayed since I was in college.",1,1,0,0
"Marriott Waterfront Seattle
Stayed there recently.
Pros: location, clean room, comfortable bed
Cons: valet parking staff deliberately misleading customers, impatient and rude front desk woman on our check-out
Verdict: poorly managed, we won't go back",2,2,0,0
"Hotel is in very bad shape but staff did everything they could
There is no nice way to say it, the hotel is in terribly need of repair. It's old and awesome and has so much potential but it needs works badly. We were assigned a room at check in that was just not fit to stay in but upon returning to the front desk and discussing the situation with Shawn at the desk, he assigned us to a more acceptable room. This guy was an amazing member of the staff. He was so sincere and so diligent in helping to get us a better room. We expressed empathy and even called to check on us. I suggest that as your hotel goes through the process of it's renovations, as it is......you do everything to keep this employee on your staff because just his demeanor with us made everything better. One huge negative though is that there are no coffee makers in the room. Yikes......LOL",2,2,0,0
"Down the drain
Checked into hotel on a recent Saturday afternoon- given the wrong room - 1 king with 5 people! moved to next room--- toilet overflowed 15 minutes later-- 1 hour for plumber-- said it was okay-- then it overflowed again late at night--- had no use of bathroom in the a.m.-- had to get a key to another room to use the facilities when we were trying to get ready to exit hotel to attend a graduation at Villanova. Right after we checked in- the idiot working at the front desk gave the same room key to another person who keyed into our room while we were in it! What in the hell is going on at this hotel?? The food was decent, and restaurant service good. The front desk people are fools! What if we hadn't been in our room and the person who had entered had access to all of our personal belongings? NEVER STAY HERE AGAIN!!!!! BEWARE TRAVELERS!!! STAY AT YOUR OWN RISK!!!",2,1,-1,1
"A Very Good choice for the area around the Phoenix airport
I stayed for one night and found the room to be an outstanding value. The king size bed was most comfortable and the entire room/bathroom was clean and well maintained. But I was most impressed with the staff. Their were friendly and most professional, everyone from the front desk to the shuttle van driver. I would definitely recommend staying at this hotel. My one suggestion is for them to better emphasis the metro that stops in fron of the hotel. They could provide information on fares and suggested sights at the various stops.",4,5,1,1
"Great after long flight
My boyfriend and I stayed there one night.Our room was very clean.Bathroom was clean and fresh.Staff was friendly and helpful.Concierge was very helpful as well. We were in the restaurant/bar in the hotel.Lounge girl/waitress was very friendly.We had a great stay.Definitely recommended this hotel.",5,4,-1,1
"San Diego Trip
We were very pleased with the property, and the front desk staff was excellent! We had never been to San Diego for vacation before and didn't have a rental car since parking is so expensive. But the staff was so helpful telling us how to get around the area and fun things o see while we were there!",5,5,0,0
"Good location in Memphis
Who are we: a group of British tourists in the age group mid 60's. Very fit and active. (part of Great Rail Holidays).
When were we there: June 2012
Hotel location: excellent. Centre of Memphis. 8 minutes walk to Beale Street where all the action is. Also very close (5 minutes) to Main Street where you can catch an electric tram. Worth taking a ride on this as it will take you the length of Main Street (nothing exciting about this street) then doubles back on itself along the Mississippi River. Takes about 50 minutes round trip.
Regarding location, the hotel is opposite the Peabody Hotel to see the ducks go to and from the fountain in the lobby area.
The ducks: do not get too excited about this feature, which starts and finishes in about 1 minute at the very most. So if you are somewhere, do not dash back for this. The ducks come down from the roof level at 11am and go back from the fountain to the roof via a lift at 5pm. Get there at least 45 minutes before these events in order to get a decent viewing point. Stand between 15 - 20 feet (and no more!!) from the lift that leads directly to the fountain (which is quite small). A red carpet is rolled out from the fountain to the lift 15 minutes before the event. The carpet is just over a metre wide. So imagine this being laid towards the lift and just stand there. They wiil erect a barrier each side of the carpet 15 minutes before so if you foillow these instructions, you will be well placed. Young ones can sit on the floor at the front virtually on the rolled out carpet. DO NOT STAND ANYWHERE NEAR THE FOUNTAIN OR BAR. You will be moved on.
Rooms: fine. Typical of what you would expect. Carpets were clean but wear throw-on slippers as always if you have them. Bathroom was small. One person at a time. Beds were clean and comfortable. The pool can be noisy (by day) so if you have a room on the 5th, 6th or 7th floors which back onto the pool level, expect noise. On the other hand, the road can be noisy.
Internet: yes....one computer in a small space near the reception. Availability was good.
Hotel lifts: three...good.
Staff: very nice, friendly and cheerful
Pool: yes.....small but with good exposure to sunlight. 
Restaurant: in the hotel. Seemed expensive. Bar part of the restaurant. Pricy.
The lobby: free coffee available at certain times, otherwise fresh chilled lemonade which is quite nice when you come in off a hot street.
Breakfast: go to the Cockadoos about 1 minute away across the road.
Lunch: whilst on the electric tram mentioned above,...just off as it passes the Amtrak railway station (not impressive) and go to the oldest restaurant in Memphis, the Rendezvous. This is similar to a good American diner with booths and is quite fun. Decent food at a sensible price. Locals go here it would seem. Very close by to here (2 minutes walk) is the Civil Rights Museum where Martin Luther King was shot at the Lorraine Hotel many years ago. The hotel is long gone, .....now the museum. Jump back on the tram if you like and continue your adventure.
Places to visit: apart from the Martin Luther King Museum, consider jumping off the tram as it trundles along Main Street and get the monorail to Mud Island. Ask the driver to tell you where to get off, or just ask another passenger on the tram. A 4 minute ride on the monorail but lovely over on this island You can put in a very pleasaant 2 hours here. Good for young ones as water fountains to play in etc. Take a towel and swim suit(s) for them.
Summary: would I go back? Yes. Would I go to see the ducks.....no. 
Safety: walking home at night from Beale street is fine. Just keep a higher level of street awareness than you might take in Nashville or Chattangooga. Generally thought that crime levels are increasing in this somewhat down-at-heal city.
l",4,3,-1,1
"Basic room was a disappointment but upgrade was a big improvement
When we arrived we were disappointed with our room. We booked a basic queen room and it looked shabby, with a dirty ceiling and carpet, and cracks in the bathroom. The shower curtain was too small so water went everywhere, the minibar was humming loudly and when an engineer came to 'fix it' it turned out that he had actually just switched it off so it ended up leaking water all over my husband's suitcase. The bed was very bouncy with a dip in the middle so every time my husband moved I was woken. We complained about the bed and the next day when a king sized room became available were moved to it. It was far better with a comfy bed, more space and a massage chair. If you get a good room it's worth considering staying here as it was a bit cheaper than other hotels in the area, it was very quiet in the rooms, and the extras like free wi fi, coffees, and reasonably priced breakfast were all appreciated. Service was also good. But I wouldn't recommend the basic rooms.",3,2,-1,1
"1 Star Hotel - Not worth the savings
Musty, Old, rusted door frames, spots on walls (could be mold or mildew), roach ran across the BED! If that is how you keep your personal home then let me tell you....you are nasty. Do not kid yourself....This place is a dive!",1,1,0,0
"Disappointed in room
The room was extremely musty smelling. The alarm clock did not work. The electircal outlet by the sink did not work and the outlet by the desk is difficult to use as it sinks into the wall.",3,2,-1,1
"Great family rooms
Stayed here in August 12. Great welcome from reception but children were more impressed with the welcome cookies...yum. Great location just off the freeway and I was expecting a lot more traffic noise but hardly any. We booked a family room on one of the higher floors and it was perfect. Lots of space and you could close the door between them if you needed some space. The break was too busy to use the pool but it was getting good use from the other guests. A nice, if quiet bar which was hardly used. There are some restaurants etc along the hotel circle but you're only 15mins from downtown San Diego so we just drove down to the gas light quarter and ate there. One thing to mark it down and that's the parking charge... it's not as if this hotel is in the centre of town and i think it's just an excuse to try and make some extra cash.",4,4,0,0
"POOR WIFI
After read several reviews, several people have complained their bad wifi connections!
However, the hotel has not done anything on this.
I am so upset on the wifi as well, but they told me it was because the constructions of Dallas, the whole Dallas area is broken! what a lie!
If you are on a business trip, please do not choose this. You would not be able to do anything with the poor wifi!",1,2,1,1
"Wonderful
Keep up the great service! Location was prime. Answers to questions quick. Shuttle awesome. Love the park and fly.",5,5,0,0
"good hotel.. great location
had a great weekend here.. rooms are cool, clean and spacious. the pool area is great and the location couldnt be better, right on the boardwalk of Pacific Beach. everything you need within walking distance - beach, supermarkets, coffee shop, good mix of restaurants and of course the beach. since parking comes at a premium round here its good to have that taken care of too.
we had a misunderstanding regarding what we had booked view wise, i thought i had booked a 'view' (ie. ocean!) but turns out it was a 'partial view'... be sure if you want a view to book 'ocean front/ocean facing' (ie. read the small print on the website which clearly I did not..) to avoid disappointment.. although this did not spoil our stay.
the hotel website positions itself as being great for 'a romantic weekend away' and 'that family break'..... and although we all had a great time here i think you have to be careful with this 'dual' positioning..... at times our kids splashing in the pool (yes water gets you wet!!) led to a few sniffy looks from 'couples'....but overall, a great place to stay, would recommend to anyone.",4,4,0,0
"terrible hotel
Me and my 3 friends stayed at this terrible hotel for 3 days.
The receptionists were so impolite.They were speaking to us like they were hating us.
The doormen were very bad.They didn't helped us at all. They were just looking to our face and never helped us to carry our bags even I was giving tips to them for assistance.
The room we stayed was so tiny, two people coludn't walk at the same time.
The bathroom and toilet were so destroyed that they were oxidated.
I will never advise this hotel to any of my friends.Don't stay at this hotel.",1,1,0,0
"Not bad for an Old Lady
This hotel is old, and it looks like they have done the best they can with it, but keep in mind it will never be a modern luxury tower. 
I had the misfortune of checking in on the day of the Boston Marathon. I think I was the only one in the lobby not wearing running clothes, and the staff was doing their best to keep the elevators running in an orderly manner. 
I had a king room on a higher floor with a city view. The room was a little smaller than the typical modern hotel but still room to move, and clean. The bathroom was small and had an old sink, and what felt like a new liner put over an old tub that didn't fit very well. Water pressure and towels, etc. were fine. The biggest problem with the older rooms is the closet - not big enough to fit the suitcase in so it resided on the chair my entire stay. 
I did not try the in-room internet, and was surprised to see that you have to pay for any internet use in the business center since this is usually provided standard in a hotel. 
If you can get a nice room, the location is worth it...just a block from the Public Gardens with the Swan Boats, and very close to Newbury and Boylston streets for a great variety of shopping and restaurants options. The T (subway) stop is a half-block away, and very easy to use (and at $15 for a 7-day pass, I thought quite a bargain).",4,3,-1,1
"It's okay
I have stayed in a lot of hotels and I guess I was expecting this great experience because it was time square. Some of the staff were nice, others were not, I had a view of a brick building outside of my window. They were supposed to have sleep settings on the mattress but they didn't work. I have had much better experiences elsewhere. If you can get it for a deal I would take it, don't pay full price though.",3,2,-1,1
"Excellent Hotel-The total package!!
My husband wanted to stay here after a co-worker recommended it. I booked a package deal that included valet parking and breakfast. Wow..the total package. Incredible service, beautiful rooms, outside space, a full length 2 lane lap pool, nice work-out room and good central area of the city.
When you book on line, they have several offers that may be available at check in and you have the option to sign up for them (they may or may not be available and you find out at check-in). I was able to obtain 2 half priced 50 minute Swedish massages. The Spa staff were incredible. There was a slight price mix up on the massages. When I went to check out the 2 massages were billed at full price. The hotel manager said he would look into it and deleted the spa charges and later e-mailed me the correct amount for my review before re-billing my credit card.,
The package included a breakfast buffet for 2 at their Luce Restaurant. Breakfast items were high quality and service their also good.
It's close to Yerba Buena Center, Jewish Museum, SFMOMA, and a couple of blocks to Market St BART and Powel St Cable car turn around. 10-15"" walk to Union Square or down Howard St to the Embarkadero.
Conceirge best I've interfaced with in this city-very helpful and pleasant.
So if you want a beautiful room and surroundings and service, again this is the total package!",5,5,0,0
"NO.
I'm grateful my stay here was free. I couldn't believe the inconsistencies we experienced during our stay. The only thing I knew the staff was attentive to was rotating out the ""time of day"" floor mats. We tried to use the car service, only to find out that they will only drop you off, they are rarely available, and they only run during daytime hours. The room was dirty. The service in the restaurant was SO slow. I tried to order hot chocolate, only to learn that ""gee that would take a really long time"". I think I clocked 40 minutes for three pancakes, a cinnamon roll, and a plate of fruit. Plus it's SUPER expensive to eat there. The ""Whatever, Whenever"" service they tout is merely when/if they answer the phone. Wowsers. Can't believe how much one pays to stay in such a crap-tastic hotel.",2,1,-1,1
"smelly and mildrew
OMG!!! This hotel smelled really bad!!!! I had mildrew in the toilet and someone elses pubic hairs in the bathtub!!!! When i asked for someone to clean the bathroom i was told no one is available and i was offered a rag and spray to do it myself. What kind of service is that?!?!?! There was hair in the sheets and no extra linen in the room. Once again no one was available to help with that! Sofa and chairs in room were stained and dirty with god know what! I tried to print my boarding pass and the printer didnt work! I had to wait until the next day to have someone fix it. Breakfast was fair, warm milk, no variety in instant oatmeal packs, pastries were stale at 6:30am. The only good thing was the waffle and coffee. I will NEVER EVER EVER stay at this hotel again!!!!!!!!!!!!!!!",2,1,-1,1
"I wish I good give 3.5 stars
At check in, my spouse asked for a quiet room and received a room at the 16th floor what was very nice, especially since there is the entrance of an major hospital/emergency room in this area (noise). The rooms were very clean, but a bit on the small side for a hotel in this class, but this could be owed to the great location 1 block from magnificent mile. It was noticeable that the new owner did a lot of improvements e.g. the bathrooms. 
The TV was good even though it was not a flat screen model (mentioned by other reviewers). The concierge we met the next morning was extremely friendly and went far beyond his duties to help! I asked for a place to get a xerox I needed and he immediately took it on him, and provided us with other information ... 
So why did I didn't give five stars and give a big fat recommendation ?
Well despite the improvements made, one can see on several spots that the staff doesn't take good care, yet. E.g. in the a bit small, older looking pool - again size owed to the great location), the air condition/""louvers"" on one side of the ceiling are obviously new, but on the left side you can see an old one that is outright dirty!!! :-(, and one sprinkler has two inches of dirt and dust on it (any staff member with a broom or better cleaning cloth could've fixed this... but didn't ... yet!). 
My 2nd ""problem"" with my stay: A few minutes before midnight a tall, very well dressed couple entered our already dark room!!! They were as embarrassed as I was as I woke up 
-and I wasn't nearly as nicely dressed as they were.
Seriously it sounds like a travelers night mare and it was - kind of - even for the other couple. 
Before they left I heard through the then again closed door that the front desk gave them keys!!! for the wrong room!!! 163x instead of 163y. As I mentioned this the next morning I was treated nicely, the front desk wanted to summon the general manager but I left since I didn't want my family to wait and there was nothing that could have been done. 
I also booked the hotel over one of these engines where you sometimes end up with a very good deal (I did - price-wise), so I didn't want to complain too much 
(and I was just coming from the concierge...I just read that another reviewer noticed him, too - wow!). 
OK - 
3 stars instead of four because I concerned about the noise from the emergency room close by if one stays in a room in a lower floor and not on the south side. 
Also the a bit too small beds (there is / should be room for two queens, instead of two doubles)",3,3,0,0
"Poor service
The location of the Hotel is great and very convenient if your business partner is located in Encino. The Hotel is also in walking distance to big shopping mall, Restaurants and Fitness. The rooms are ok, very clean and the bed comfortable. Breakfast service is poor, the coffee bad and most of the items in the chafing dishes cold. Reception staff unfriendly, unpolished and more occupied with the computer than with the guests. Valet staff very friendly and efficient and always with a smile. They make up for the rest of the staff, which I was really not impressed with. There seems not to be any kind of training. Usually in USA staff is much better trained in guest services",3,4,1,1
"Great Location and service
We were visiting family and wanted a central manhattan location and this hotel has certainly got a great location -walk to central park and Times Square and many other tourist and business locations. A very warm welcome on checkin with our Honoirs status recognised-Luggae was in the room seconds after we were with a freindly porter full of information about the room and the hotel. The exec lounge was very crowded and my suspicion was that some of the guests had simply waited for someone to open the door and follow then in-decent hors douvres but very basic breakfast with a lot of donuts and sugary pastries and miniscule bagels-the most complicated coffee machine in the world-coffee was good but you have to be more intelligent than me to use the machine.
 Room was small-what I expected in this city location and was well equiped-quiet and everything worked. Check out was agin very friendly and we used the Bag stoprage service-the server managed to accept our bags and later hand them back without saying a single word to us-I guess the service is outsourced and at $7 a bag isnt so cheap.
We didnt use the restaurants as we eat with family-the room was expensive but no worse than comparable propoerties-would we return?-yes we would",4,4,0,0
"short trip to New York
we stayed on the 20th floor of this hotel and our room which had recently been refurbished. It was clean, comforable bed and plenty hot water so it served it's purpose as we just slept and showered there, the only negative was no facilites for a hot drink in the room. The lower part of the building is due to be refurbished soon which it definatley required as it is very tired and worn. Would stay here again as good value for the price, central location and not too noisy.",3,3,0,0
"Avoid at all costs!
Just run. Stay anywhere else--the Mariott on Market, Loews, the Bellevue, the Double Tree. It'll cost more, but it'll be worth your sanity.
Two colleagues and I had to stay here forr three nights because it was what out employer would pay for. The staff was very nice, but even the most wonderful, accommodating people could not ameliorate the situation. People stay here because it's very cheap--you probably can't stay anywhere else in Philly for under $70. It is next door to a homeless men's shelter (and yes, they will say things to you and approach you), but it is across from a police station. We are from NY and are used to urban areas. However, we don't like to slum it, which is what we had to do at the Travelodge.
Our rooms were tiny--no big deal, as we weren't going to be I our rooms often. But We didn't have any exterior windows. Our windows featured security glass, like the mind seen in prisons, and had lovely views of the hallway. You can hear everything through the paper thin walls--the beeping elevator buttons, the conversation in the next room, the sounds from the room above. My remote control's back panel was missing, so I had to use it upside down. My blanket had holes in it, and whenever I turned on the shower, the wall/pipes rattled loudly. The continental breakfast consisted of cold cereal, bagels, muffins, and hot beverages. Every day we stopped down for coffee, I noticed one yogurt (and only one yogurt) out for the taking. Odd.
The low cost attracts normal, unsuspecting travelers but it attracts some class-less people, too. I was awoken at 4:04 am when I heard a guy pounding violently on his buddy's door, screaming that he was in dire need of a cheeseburger. It seems that many of the guests at the Travelodge enjoy standing in the hallway and yelling conversations to their friends at odd times of the day.
On the last night I was there, I awoke with three bug bites I did not have when I went to sleep...
I appreciate that this hotel fulfills a need for the budget traveler, but my advice is to avoid this place at all costs. 
Do you like getting more than five hours' sleep? Don't stay at the Travelodge.
Do you like catcalls from the homeless? Don't stay at the Travelodge.
Do you like getting a bargain, and then realizing that you've actually been duped into overpaying for the most horrible, uncomfortable stay you've ever had? Don't stay at the Travelodge!",1,1,0,0
"Exceeded expectations
Having booked this hotel several months in advance I had become concerned and really wondered what to expect after reading some of the most recent reviews, but luckily my worst fears were not realised! This is an OK hotel offering what most people would expect given its pricing, location and 'raison d'etre'.
We arrived at 1pm, 3 hours before official check in time, but we waited no more than 20 minutes while staff worked to get our room ready. The room was spacious with a living area and small kitchenette including fridge and microwave. It was clean but to be honest in need of redecoration. Air con made a lot of noise, so just used ceiling fan.
Complimentary breakfast is basic.
Obviously its siting right by Gracelands is the hotel's main draw, but shuttles are available to Beale Street and Sun Studios 15 - 20mins away.
Don't be put off staying here, just have realistic expectations.",3,3,0,0
"What happened to the Westin experience?
My husband and I checked in here on Sunday, and while some parts of our stay have been quite good-- the bed, the personal service from the front desk and outside staff-- there are some things that are just lacking. 
The 'Business Center'? A crock. Absolute crock. I had a package delivered to the hotel, and they told us up front there would be a handling charge. That's completely acceptable. However, they never notified me that the package had arrived- as they stated they would. I had to go asking for it. And the handling charge? Nearly NINE DOLLARS. NINE.DOLLARS. 
I need to send something out again, and when I stopped by to ask if I could print the FREE return label, the guy said they normally charge $1.50 for it, but since it was just one page, I could just print for free. That's literally the best experience I've had here. When I asked if this postage paid label, for the box, that is a FEDEX label (of which this business center proudly displays their sign) I was told that again, there would be ANOTHER handling fee of NINE DOLLARS. 
I'm sorry, what hotel am I in? WHERE is the luxury and service that has epitomized every Westin my husband and I have ever stayed in? Before we moved overseas, we were Starwood Preferred, we stayed in these hotels so often. But it appears that this Westin (dare I say all Westin's?) has forgotten everything that made them an incredible hotel. 
Moving on to the bathroom. The bathtub is so shallow, that I can't take a proper bath. Really? Thanks for the two shower heads, but I'd much prefer to be able to enjoy a soak in the tub. That, by the way, doesn't even cover the tops of my thighs, it's so shallow (and I'm 145lbs, at 5'8""). 
Unfortunately, we are staying here for another 5 days, as my husband is attending a conference here. In that time, I fully expect to find some other ridiculous charge that will keep this rating at poor.
I should mention that when we first arrived in Boston, we stayed at a Hampton Inn. You know what? Their service was FAR SUPERIOR to that of this hotel. The business center was actually free, they didn't nickel and dime you for stupid crap ($1.50 to print ONE sheet of paper, and $6.00 for an hour of computer usage?!) and wouldn't have charged me nine dollars to send a package.",2,2,0,0
"Completely Satisfied!!
We were greeted by Matt in the valet who was professional in appearance and knew his job well. He explained the charges, the process for getting in and out of valet and where and how to call down ahead of time so our car would be waiting. It was clear right away that we were at a nice establishment. Great first impression.
We were then greeted at the door by several warm faces and ultimately directed to check-in with Nick. Though every employee we encountered was exemplary, Nick really made this visit for us. He took the time to ask about our visit, talked about the Colorado Rockies with us (which we were on our way to the game) and discovered it was our anniversary and sort did a little celebration with us and even sent up a bottle of champagne when we returned from dinner later that night. Hyatt - pay attention here, don't let Nick get away.
The room was nice, comfortable and had a great view. I noticed right away the higher end plumbing fixtures, down comforter, nice flat screen and iHome, they clearly spent some money making these rooms feel 4-star; and succeeded in my opinion. 
At check-out with Theresa I received the same professionalism mixed with friendly approach-ability that I had received all weekend. She offered to enroll me with the Hyatt Passport, (which I wanted to do) and had pleasant conversation while I settled up my bill. 
My only complaints are no fault of the employees, but of Hyatt policy. I think charging for internet seems like a really dated sort of way to squeeze a little extra out of the guests. Why can I get free internet at McDonald's where I spend $3.00, but not at a 4 star where I spent plenty more than that? Also even though the valet service was awesome, I thought $30 to park for 18 hours was a tad expensive.",5,3,-2,2
"OK but not awesome
Enjoyed our stay but the bathroom fans should be fixed. Our neighbor turned theirs on each morning and woke us with a loud rattling motor. Breakfast was tasty and plentiful; comfortable common rooms. Rooms are very small but beds are of good quality. The hotel shares front desk staff with the White Swan down the block so we had to go down the street to get simple things (like a map of the area); for $200+ per night, we expected to have staff on hand. There is no ramp access; luggage must be carried up the entry stairs. It's a good property; the owners should invest a bit more time and attention. NOT OK, tho, the hotel added a contribution to a charity to our final bill without permission with a note saying we could go by the desk and have it removed (if we wanted to be scrooge, I guess); this is absolutely unacceptable, regardless of the value of the charity.",3,3,0,0
"ok for 1 night
This hotel is clean but needs modernising. There is no free wifi you have to pay for it on arival. The bed was comfortable and the tv in the room had many channels to watch. However the hotel was very noisy the walls are very thin and I was kept awake until the early hours of the morning by people in the hotel. The air conditioning is very noisy as well. You don't hear alot of noise from the road outside and there isn't a resturant in the hotel. You can walk down the road to the Prudential Mall which has several resturants and shops. When I stayed in the hotel about 50% of the vending machines were out of order. The hotel is conveinient for the subway and probably cheaper than most Boston hotels. If you can sleep through alot of noise I would recomend it.",2,2,0,0
"Great room - part of a timeshare tour
We were offered this room as compensation for attending a timeshare tour at the Manhattan Club (a few blocks away). The location of this hotel is just perfect -- right in the middle of everything! The rooms are basic hotel rooms, which is actually a great thing in NYC. I've stayed in plenty of places in NYC that were dark, tiny (itsy bitsy tiny) and super expensive. These rooms are standard sized rooms with standard amenities -- with windows that open a crack to really give you the full on Times Square experience :) We loved it, and would go back again. The staff is really very nice.",4,5,1,1
"an interesting hotel
We stayed at this hotel because of the location to the chinese new year parade. china town is litterally just across the street. Super close to downtown shopping. There is a fun Irish pub right next door and 2 starbucks one on each corner. We enjoyed the old fashioned elevator. We had never seen one before except in movies. It was neat. The rooms were comfortable. The artwork was nice. It was an fun stay. I would stay there again.",5,4,-1,1
"A bit old but it works
I should begin by saying that I booked this hotel on Hostelbookers.com. I thought I was going to a hostel which I was a bit nervous about. I was pleasantly surprised it was more like an old hotel. The rooms were clean and big. I had a non-smoking room with a king bed. There were towels provided (since I thought I was going to a hostel, I brought my own). I will say that the hotel furnishings and decor is a bit outdated but you get what you pay for. It wasn't a hostel but it isn't comparable to the Hyatt either.
The staff was very friendly and helpful especially when I locked myself out the room.
The location is a bit sketchy, I've heard mixed reviews on how safe it is. However, with the free shuttle and the bus right across the street it was easy to get downtown. Also, food places are right on the same street. Taxis were cheap so I opted for them on late nights about $7 from downtown.
The best aspects of the hotel were the hot tub, internet/ computers and the free shuttle. I never ate at the inn so I can't comment on the food. 
For the price it was worth it considering how much more pricey the hotels in the downtown area are.",3,3,0,0
"Great location
My husband and I spent a Thursday night in NY for a business function. We typically stay at boutique hotels in NY for the nice comfy feel however we were very happy with the Hilton. While it was very busy and we were initially surprised that a number of workers behind the front desk didn't step in to help when a significant line began to form. We were able to overcome it once we were waited on. Our room was nice for NYC and the location was superb. The service was great in that we were able to get a cab quickly to attend our event.",4,4,0,0
"Should Remove the ""MARRIOTT"" Brand
I often stay at Marriott Hotels. In Memphis, I always stay at the Downtown Marriott (really, really nice). But on this trip to Memphis, the Downtown Marriott was booked and I had no choice but to stay at the Memphis Marriott East. Friends, this is NOT a Marriott. It is an old building that somehow obtained the Marriott Brand and Name! Everything was outdated (they still had Tube TVs in the room!?!?). Many metal surfaces had surface rust, etc. The one plus for this place are the staff members. They had some of the nicest and most helpful hotel staff I have ever encountered. But no praise past the staff members.",2,2,0,0
"Bay Club Hotel & Marina
I have stayed at the Bay Club many times because of it's location, initially, and now because it is a delightful experience. I find the people very friendly and helpful. The rooms are large and it is located near a very nice walk along the bay. It is very near the airport, good dining and beaches, as well as downtown San Diego. I enjoy the breakfasts and have heard that dinners are very good as well. It is a relaxing spot, a place to get away from hectic business travel.",4,4,0,0
"Great value Near Galleria Area, Greenway Plaza, Houston
I have been a regular business traveler to Houston and stay at Crown Plaza River oaks frequently. I also stayed at near by Galleria hotels as well as the ones at West belt area. This is a great value considering the price paid and service. I work at Green way plaza and Crown plaza river oaks is walkable. Location is fantastic. Costco, LA fitness are with in a mile. Lots of parking in a near by deck. The rooms size is good, but the color scheme and carpet is little pale. Time to update the paint. The pool is very small and not much use. Breakfast is very good with hot and cold options, but little expensive. Reception staff are excellent. Especially Shaila and Anna Marie are super nice, very friendly and always been very helpful. 
In summary an excellent value with an outstanding frond desk staff",5,5,0,0
"only good thing about this hotel was the location
It was my boyfriend and I's first time visiting New York and we did quite a bit of research before choosing this hotel. I wish we had gone with one of our other choices- but after this visit, definitely never coming back to this hotel again. (However, Frank at the front desk was a great help!). On our first day, our room smelt like someone had been chain smoking in it right before we got in. We called the front desk to ask if we could do a room change as the smell was so pungent (we didn't ask for a smoking room), and they said that all the rooms with the view we booked was already occupied, and told us they would tell housekeeping to try to freshen up the room when we were gone. All they did was put a humidifier in.
The first night after exploring New York, we came back to a hot room. This was when New York was experiencing a really bad heat wave. The hallway outside our room was noticeably colder than ours so again we call the front desk and told them our A/C wasn't working. They said to wait 30 minutes to let the room cool (which I still don't understand because it should have been cooling all day to begin with), and call them back if it didn't work. Well 30 minutes later it was still hot and muggy inside our room so we called back and a maintenance man came in and did something with the filter and told us there shouldn't be a problem afterwards. He was wrong. For the next 5 days of our stay we had to call the front desk at least once to get someone to fix our A/C. Apparently there was a problem with the motor in our room and the A/C would always be broken. On the night before we were leaving we complained about our A/C breaking down everyday (cannot stress what a nuisance this was and so very annoying) and spoke to the manager who offered us free vouchers for dinner and breakfast (he stated) and offered a room change. Seeing that we were leaving the next morning, it wouldn't be worth lugging all of our stuff to a new room. That night we tried to use our voucher at the restaurant for dinner but the waiter said that it was only for breakfast use. Management: don't tell us that we are going to get free vouchers for dinner when it can be only used for breakfast.
All in all, if you want a hotel whose rooms smell like second hand smoke and the air conditioning clearly doesn't work come to this hotel. 
The location is great but other than that I would not come back.",2,2,0,0
"Sleep member = Sleep nightmare
First time being disappointed after booking on Priceline. 
Location was ok (for me), the front desk clerk that I dealt with was nice and the ONE guy working in the restaurant for breakfast was nice and the room towels were nice. Other than that, it’s all bad news from there; the hotel back in its prime was probably nice. It sucks by today’s standards, mediocre room, dead roach/bug on the bathroom floor, sleep member bed did not work on either of the two beds, mold in the shower, old box television with limited channels, the pool area sucks, the bar area sucked (no customers and extremely too cold), the restaurant sucked. On my first nights stay, I complained about the bed and was told a technician would come take a look at it – not sure if that happened as it slept the same the next night. 
I was excited to arrive at DFW to begin my mini vacation, rented my car with ease – arrived at the hotel with excitement but became disappointed after walking thru the door. If not for the fact that I booked thru Priceline and prepaid for the room, I would have walked away immediately upon arrival. 
This hotel could be nice by implementing some basic upgrades in the décor throughout the property, better quality checks /supervision by their room service staff and offer incentives via the bar, pool and restaurant area to draw in the locals – which would help pay for the upgrades.",2,2,0,0
"Hampton Inn, St. Joe's/Barrow
All-in-all an nice place in Phoenix. But we had reserved and had the confirmation for a room with a king bed. They gave us a queen sized bed and when we called down to get the problem corrected, had to argue with the female clerk that A. It wasn't a king and B. We had reserved and wanted a king. After about a 7-8 minute ""discussion"" back and forth and at my absolute insistence, we were finally given a king room. 
We had had a similar experience at the Flagstaff Hampton Inn so I wasn't about to settle for anything less than reserved.",4,2,-2,2
"Room not up to Marriott Standards
The front desk staff was a pleasure to check in with and super friendly with my two young boys made them feel right at home. However our room was not up to Marriott standards. There wasn't one huge thing that made our room experience less than satisfactory it was little things. 
-The room kinda had this fast food smell to it. Like someone had eaten McDonalds and left the bags in the room too long. 
-The floor was sticky. It wasn't movie theater floor sticky but every time I placed my bare feet on the floor they would stick for a slight second.
- There was no trash can in the bathroom. Not a huge deal but It's a Marriott there should be a trashcan in the bathroom
- The 4 dollar bottle of Voss water was gone upon arrival. And then the next day my card was charged for drinking it. I called them and they reversed the fee.
While we were there I called to complain and was told someone would get back to me but no one ever did. Bottom line if I was staying at a Super8 this review would not have been written but it was a Marriott and I expected more.",3,2,-1,1
"Boston holiday
We spent a few days in Boston as part of a holiday, and used the HOJO fenway park.
Location is fair (ideal for the Redsox as the stadium towers over the hotel). You can walk to either Fenway or Hynes in a matter of minutes for the metro, and the area is clean and safe. There are usually plenty of pedestrians here including joggers in the morning and evening and there is a large student population everywhere.
There are loads of bars and restaurants around Boylston, especially down beyond Hynes such as the Pour house which does a good breakfast.
If you expect a holiday hotel, then you will be sadly disappointed. This is a motel and nothing fancy at that. The beds were rather tired themselves, and the whole place is pretty run down, like many cheap motels you will find on the road. The price you are paying is for location - not for a nice new room!
There is a restaurant on site, but we never looked in there.
There is (technically) a pool, but the cover has been on it for so long that it has rotted through.
The staff were friendly, but not that capable. We were given a card key for a room that was already occupied - not doing much for your feeling of security.
The room Safe was good however, and there was a fridge etc.
Curtains need replacing, and the single glazed steel windows are long since their prime.
If you expect a nice hotel then don't stay here, you will find it filthy. If you are happy with clean sheets, and can get by with a run-down motel, then save a few bucks and stay here....",2,3,1,1
"Great location, but a bit overpriced.
This hotel was ok, but failed to meet Hilton's usually high standards. Overall, it feels more like a Hilton Garden Inn or a Hampton Inn than a full Hilton. Rooms are clean and furnishings ok, just not the level of quality you typically see in a Hilton. The pool area is tiny. I never saw a bellhop. There were long lines at check in and check out, as the front desk was only staffed by 2 people. The restaurant's breakfast was terribly overpriced - $21 for what's essentially an omelet bar.
Also, the hotel is noisy. There does not appear to be any soundproofing from the hall to the room. You can hear every conversation in the hall and every door open and shut. The hotel apparently recognizes this issue as they leave complimentary earplugs on the nightstand-something I have never seen before. If you are a light sleeper, I would avoid this hotel.
The location is fantastic. Right across the street from the convention center and in the Gaslamp easily within walking distance of all of the nightlife. 
Overall, it's not a bad place. It's just that you are paying Hilton prices and getting something less.",3,3,0,0
"3 Visits in 5 months....FIRST CLASS ALL THE WAY
While checking out CUDenver and then moving my son into the dorm, we have stayed at this Embassy Suites three different times since this past April and have NEVER been disappointed! The hotel is clean and modern and the rooms are exceedingly comfortable. The breakfast is delicious and the Manager's Reception is welcoming. 
More important, however, is the service, which is First Class. The staff are gracious, friendly, professional, and responsive. On one visit I had what turned out to be a minor issue with my room. When I alerted the manager, he handled the situation while I was attending a meeting and then phoned me to let me know the issue was resolved. I did not need to be nasty or aggressive or even pleading....I simply stated my concern and before I was able to finish explaining, he was on it! This should be the way EVERY complaint is handled in any type of service/hospitality industry, but sadly this level of customer service is becoming more and more rare. I am booking again for a visit in September and am looking forward to another pleasant stay. 
There is a reason this hotel is #1 on TripAdvisor's list of Top Denver Hotels! Keep up the good work, Embassy Suites!",5,5,0,0
"Great Location Downtown Austin
stayed here for spring graduation festivities for 2 nights. the room included a king bed, TV, mini-fridge that wasnt rigged with goodies or sensors, and a sofabed. the bathroom was spacious and updated. our room included a view of the light rail station just outside the hotel. 
this hotel is conveniently located close to 6th street bars, congress st., UT campus. they have an underground parking garage for guests ($21/night for self parking). another plus is they have security present at the door on thurs-sat nights to secure the hotel for guests and weed out any drunks from 6th street. 
overall, i enjoyed my stay as they provided all i could ask for from a hotel at an affordable price. they charged $269/night, but keep in mind all other hotels were $300+/night for graduation weekend.",4,4,0,0
"BAD Customer Service
The rooms at this hotel are nice, with beautiful views, however the service provided is not worth the view. I stayed here for my wedding (along with MANY other guests) where I got the largest suite possible to get ready in on my wedding day. We left the room in a whirlwind, and we came back 7 hours later to the same mess in the room! We had to call to have maid service once we got back, when housekeeping came the lady pilled up a stack of clean towels on the counter and left. She did not take away the dirty towels, take out the trash or make the bed. We then had to call back AGAIN just to have someone clean up for us, meanwhile a friend had to clean the whole kitchen for us because she would not.
Then a large group of us (30 people) tried to go to the restaurant/bar on the property to continue celebrating our wedding, however upon arrival the manager was VERY RUDE to one of my guest, speaking to her in a way no one in the customer service industry ever should (And I would know because I have been in the industry for some time). When I tried to speak to her, she was VERY Rude to me as well. I was later told other guests from my wedding tried to make their way to the restaurant/bar and had terribly rude service as well. Basically that night they lost over 40 people's revenue they could have had!
I tried speaking to a manager of the hotel that evening (yes, still in my wedding dress!) who did nothing besides look at me like I was an idiot.
And to cap it all off, the morning after the wedding, when we are checking out the maid comes bright and early at 9 am to clean! HAH! 
I would never stay here again.",2,1,-1,1
"Best weekend stay ever!!
My boyfriend and I stayed as Starwood Owner guests at the W Chicago City Center through my Aunt and Uncle's Starwood Owner Points. Concierge, Dillon Elkin communicated with my aunt and uncle weeks before our stay to ensure we would be taken care of, as well as provided us with a complimentry *Free Room Upgrade to a Fantastic Room* When we arrived at the W Chicago City Center, the staff was so accommodating, friendly, and approachable. We were able to get an early check in, which was so helpful. When we arrived to our upgraded Fabulous room, it was so incredible; the king size bed was amazingly comfortable, the room was exceptionally clean and bright, and was decorated very peacefully and luxurious. 
Our trip to Chicago and our stay at the W Chicago City Center ended up being the best weekend of my life because me and my boyfriend got engaged!! He popped the question on Saturday night by The Bean in Millennium Park. When we arrived back at the W hotel we shared the news with the staff, they were so happy for us!! The concierge continued to be very approachable making sure we were enjoying our stay and reminded us to let him know if we needed anything. My now Fiance and I will always remember this very special weekend and our wonderful stay at the W Chicago City Center.",5,5,0,0
"Do NOT STAY HERE!
Was here for a business trip- horrible stay. 
Hotel located in industrial section near major hospital- if you are a light sleeper- forget about it - the sirens will keep you up all night long. The hotel had homeless people outside, not a pleasant atmosphere, no local place to eat unless you want McDonalds or a sub shop but the closest subway station is about 15-20 minute walk so if you have luggage or anything, can be tricky. People drive crazy bc of a big city- (use to that)...the first hotel room I had the door could push open, the rooms had a musky smell had to use a spray to clear the room, the AC would come on/off all night, check in/check out was horrible, there were 4 of us who stayed- all were charged different amounts for the same type of room, had an intoxicated guest who scared my friend by appearing to follow her to her room. Complained several times to the front staff- no actions taken expect that they would have security patrol on her floor- no security measures except if you like metal bars on your room windows- oh great view of the gas station and brick walls. The shuttle- call in advance to picked up or you wont get picked up- we made the mistake of not knowing where to get picked up and got yelled at by one of the drivers- his driving scared us too. We had 2 other drivers that were wonderful but it just takes one to scare you! I could go on....but it's cheap compared to other hotels so it's all about what you want to pay for. Hope this helps..",1,1,0,0
"Old and expensive
Room dated, old carpet, minimal bathroom, saving on soap - could end up paying an outrageous price for what it is when fully booked (i.e. in excess of 400$/night). When will they plan to refresh? Could be noisy.
You're essencially paying for the location.
On the positives: Good staff service, helpful concierge, large hall (albeit the automatic doors are a joke), lots of taxis around. Room size OK. Good deli down the street and starbucks up the street (few restaurants around open at walking distance on a Sunday night). Still way much better than the horrendous Radisson further donw the street.
Been there many time since close to work, but avoid when you can.",2,2,0,0
"Potential that's not realized
This place COULD be amazing. If you want to be in Old Town it's a fantastic location. The buildings are beautiful and the rooms have a classic elegance. It manages to pull off a resort feel in the middle of a city. Pool and hot tub, though small, are certainly adequate. The fitness center has quality aerobic equipment, but could benefit from yoga mats and a few weights. I was impressed with the housekeeper cleaning while I was in there - she was very thorough.
Unfortunately, too many negatives keep it from being fantastic. Front desk staff was mediocre. All three I interacted with certainly did the mechanics of their job, but lacked charm and personality. With one exception, the few other staff I saw did not say hello to me or other guests. (note to hotel management - it's the EMPLOYEES that make the experience for guests).
The room windows do not open, which means options in the room mean blasting the air conditioner or dealing with a hot stuffy room.
I did not eat at the restaurant - I went in for breakfast, saw the pathetic buffet, and decided it was not at all worth the price. I ate better elsewhere for less, just a 5 minute walk away. I work in the hotel industry so I expect to pay more to eat at a hotel restaurant, but it was ridiculous.
The hotel charges a ""resort fee"" of $7.00/night, which they state includes bottled water and newspapers. Water bottles are indeed in the room, but no newspaper was to be found. It's not the cost so much as the feeling of being nickeled & dimed, especially after being charged $12 to park. Although I only stayed one night, I was insulted by the sign at the front desk stating ""early departures incur a $75 fee.""
Considering the mediocre customer service I (and apparently other reviewers) received, I was amazed by the plaques from BW corporate recognizing the hotel for superior service. Hmmm...
So close... but just not there. Not bad, just remarkably mediocre. A shame, considering what a beautiful property it is.",3,2,-1,1
"Excellent
My wife and I were in New York for the well worn first trip away from the kids and we spent a great deal of time researching hotels in an attempt to get the right location and the right hotel. I am pleased to say that we succeeded. The James was fabulous. Welcoming door men (CJ) who warmly escorted us to the sky lobby and then to our room. The front staff could not possibly have been more accommadating and professional. Crystal in particular was helpful and made a number of excellent suggestions and recomendations for our time in NYC. The room was clean and bright and everything worked as it should. The pool is refreshing for a cool afternoon dip and if you are younger and hipper than I would be great fun at night. Things at the hotel just worked as they should and the location is excellent. I would heartily recommend the James hotel in NYC.",5,5,0,0
"BED BUGS
i stayed here in March 2012. Two words: BED BUGS. I didn't notice them until the last day, I woke up with all kinds of bites all over me. I am back home and have taken all the steps to prevent them from coming home with me (put luggage on a chair, didn't leave anything near the bed, immediately washed all of my clothes) but I am just SO disgusted. I would never, ever, EVER recommend this hotel to anyone.
On top of that we also saw a mouse in one of the meeting rooms in the hotel.",1,1,0,0
"Small Room, But Nice Hotel
Overall, I was pleased with this hotel for the price. The location is convenient if you plan on spending time on the East Side or around Central Park. The lobby was nice and clean, as well as the rooms. My one qualm was that the room was extremely small, and it's not just ""because it's New York"". I have stayed at many other New York hotels with more space (although I suppose those were luxury hotels). But the bathroom was nice and more spacious. I found the staff to be very helpful and pleasant. A nice stay for a night or two, but it is not luxurious by any means, so I wouldn't recommend it for a longer trip.",4,4,0,0
"wonderful westin
Excellent stay at Chicago on Michigan Avenue. Great location. Staff was extremely helpful and pleasant. Rooms were clean, comfortable, elegant and understated. Gift shop well stocked. Strongly recommend. Would stay here again!",5,5,0,0
"Cleaning staff needs to pay more attention to detail
My sisters and I recently stayed there July 20-22. The room looked fine when we arrived Friday night. On Saturday morning when we were looking for something that I had misplaced, we discovered a large cup in the window sill, an apple core on the floor hidden by the bed skirt and old, dried vomit on the floor between the bed and the wall... The manager offered to refund $30 to my credit card in an effort to correct the issue. When I reminded her that there was old vomit on the floor, she increased it to $50. The breakfast was fine and the staff were friendly and overall it was not a bad stay but the old vomit was a problem for me. We did not spend much time in the room anyway.",2,3,1,1
"REPOSTING REVIEW - I hate to say this but...NEVER AGAIN!
REPOSTING REVIEW. I WAS CONTACTED BY A MANAGER AT THE HOLIDAY INN EXPRESS AND HE ASKED TO REMOVE HIS NAME FROM MY REVIEW, SO I DID. ALSO, THE HOTEL NEVER REFUNDED ME ANY FUNDS. I NEVER HEARD FROM ANYONE FROM PRIORITY CLUB REWARDS OR THE HOLIDAY INN EXPRESS. 
Was extremely dissatisfied with this hotel. I recently just stayed here for a week and will probably never book my group or myself here again. 

Upon arrival the hotel did check me in early, which was very nice of them. I was given two boxes of cashews and my room key. I was not greeted as a Platinum member of the Priority Club and I also was not asked if I wanted an upgrade. (Even if the hotel doesn't have upgrades or suites, the staff should tell guests that there aren't any room upgrade options). I was NOT told upon reserving this hotel that they were going to be doing renovations in the lobby or on the guest floors! The elevators were either getting renovated or cleaned and for three days only one was working. I timed it one day and myself and about 9 other guests waited 18 minutes for the elevator to come down to the lobby level. Myself and several other people who were staying on the 15th floor walked up and down the stairs a few times because the elevators took so long. BE AWARE: There is no service elevator, so the staff will also be using the elevator when cleaning and doing maintenance. Several times I had to ride up and down the small elevator with huge machines, ladders, overflowing trash bags, etc. 

Upon entering my room, it was a little smaller than expected, but it's NYC so it was fine. (I was born and raised in the NYC/NJ area so smaller living quarters do not bother me). There was a King Size bed, small closet, bathroom with shower and tub, small closet, ironing board with iron, etc. The room was decorated like many Holiday Inn Express's I've stayed at. Water pressure was fine in the shower and sink. For the first night there were workers doing work in a room on the 15th floor well after 10PM. It was annoying. All I wanted to do was sleep and all I could hear was this yelling and pounding. One word: Ridiculous. 


The gym is on the C level. (Level below the lobby). I'm guessing this is the same floor that housekeeping and maintenance share. THIS FLOOR WAS A COMPLETE MESS!!! Of course the workers were working on an elevator, so only one was working. There was tape all over the floor, housekeeping towel and sheet bins BLOCKING the hall way (I literally had to squeeze around the huge linen hamper to get to the gym). The workers jackets were thrown on the floor, their tool belts and tools were tossed about the floor, housekeeping staff and maintenance workers screaming down the halls to each other, the list goes on and on... When I got into the gym it looked quite nice until I tried to use the treadmill. They were BOTH out of order. There were free weights and an elliptical I was able to use. 


Another day they were just installing the computers in the lobby for guests to use. I can honestly tell you the noise from the drilling and the mess was offensive. 

I called Priority Club to ask if it was possible for me to move into another hotel ANYWHERE in NYC and they told me there was nothing available for my dates. They did say they would speak to the hotel to refund me my money or my points. I tried contacting the manager or shift supervisor, no one responded to me. I received an email on Friday April 6th at 6:51 PM from the Assistant General Manager saying they were going to refund me for ONE NIGHT! ONE NIGHT!!! This was completely insulting ESPECIALLY since the first 4 days were so horrid, I LEFT the hotel and stayed with a friend. I went to the hotel to change and shower, but I did not sleep there. I let the hotel know what was wrong, there was no response. I asked to switch to a different floor because the odor of marijuana coming from another room was causing me to have an allergy attack, I was told the hotel was sold out! I paid $60 a night for my stay and 15,000 points and I didn't even sleep at this hotel. One of the front desk clerks I spoke to left the front desk to ""play fight"" with one of the maintenance guys in the back office behind the front desk! Myself and another guest was waiting at the desk while their ""play date"" ended. 

Stay at the Candlewood Suites on 39th or the Holiday Inn Express on 26th. Obviously customer service is not this hotels strong point. 

OH! I almost forgot to mention, remember the first night the manager said they would refund...it's been almost a week and still no refund.",1,1,0,0
"Times Square Hotel
Had a girlfriend trip to New York City and stayed at the Doubletree Guest Suites in Times Square. We stayed in a non-smoking King Suite. It was very spacious, and our room had a View of Times Square. Service was excellent and if we needed something it was brought up to the room within 20 minutes. They give you the most delicious chocolate chip cookies at check-in. All of the employees were very friendly and helpful. We are going to stay there again on our next trip to NYC.",5,5,0,0
"If you are not expecting much, you have found it!
Lower your standards, lower them again-----then book this hotel, and be disappointed. The location was good, the price was the lowest we could find (we were only staying for one night). This hotel gives meaning to the word ""seedy."" There was a band playing in the basement bar--we were thinking of checking them out, but really didn't need too. The elevator provided enough basement acoustics that you felt like you were there---even on floor 8. This hotel is ""retro"", but not in a cool way. The windows that open, lack charm but if you are contemplating suicide, a quick stay at this hotel might just push you over the edge. The staff was helpful in lending us a hair dryer, once pried away from his smoking post out front. Enough said.",1,2,1,1
"Construction is going on next door
If you plan to stay at this hotel in the next few weeks you should request a room on the Longwood Ave side of the building. Dana Farber is rebuilding a highrise right next door. They have permission to perform periodic demolition work through the night. Hotel management said they were not notified in advance of my stay, the hotel was booked, and they could not move me. Concrete rubble down a two story chute into a metal dumpster from 11:30 PM until well past 1:30AM with heavy equipment sounding ""in-reverse"" beeping alarms. General demolition continued through til morning. General Manager called in the AM to apologize, but nothing was offered to compensate for the completely sleepless night. Disappointing. I have stayed here many times in the past several years and always found it to be a good value. Not this time.",1,1,0,0
"Adequate but Location Challenged
The hotel is okay - nothing really special. If you plan on staying on the north side of Fort Worth on I-35, it is worth the stay. But, for us attending a TCU event, the traffic to get to the hotel was terrible and unpredictable. On Friday afternoon it took us 45 minutes to go the 8 miles from campus to the hotel. When we got to the hotel it was fine, rooms were okay and clean, and staff was friendly. Bed was little hard for our tastes but that is just a preference issue. We did not use the pool or other features.",3,3,0,0
"Not worth the savings!
I want to start off by saying that what you get for the price is a sleeping room, not a hotel room. By this I mean that you WILL NOT have a tv in your room or even a telephone to call the front desk. There will be NO SHAMPOO, BLOW DRYER OR EXTRA OUTLETS TO PLUG IN YOUR CELL PHONE OR COMPUTER, The soap will be the kind that comes out of a dispenser in a public bathroom (like a gas station). You will get a bed, a clock radio, and some very old furniture that frankly looks as if it was garbage picked. The carpet will be thin, old commercial grade and will have no padding underneath it. Expect to be stabbed all night with coils from your mattress. We were told there was a common fridge in the coffee room to keep some food in. When we got there it was filled to capacity with food that had been there since who knows when, and most of the time the ice machine in the fridge was not working properly. In addition to all this, THE SMELL in this place is awful. I would have opened the windows further to air it out, but the screens were all bent and did not fit the windows properly. I was afraid my children would fall out of the windows if I opened them too much,. ALSO NO AIR CONDITIONING-just a too small for the room ceiling fan. Do yourself a favor and spend a little more and stay anywhere else! Location is good, but there are other places I will try next time.",2,2,0,0
"Will Definitely Return
This is a very nice hotel just as other reviewers say. It is new and the room designs are different and modern. I love the colors in the rooms and the sliding bathroom door! I also love the work area as well as the larger sofa. The staff were very friendly as others have said. Paula was great and the airport shuttle driver could not have been nicer. Even though I had a little hiccup at check-in, it was not anyone's fault really but the front desk staff were on top of it and fixed everything in less than 2 minutes. I appreciate their efficiency after my long trip. I only gave 4 stars because I stayed 2 nights and my room was not cleaned and my trash was not removed from the room and both cans were overflowing. I am not sure if they have a policy of not cleaning a room until the guest leaves or not. I looked at it as an oversight and I will not hold it against them. Otherwise, it was a wonderful stay. The pool is outside but it rained my entire stay so I did not get to use it. Everyone was helpful and concerned and I appreciated all of it. This is my new ""go-to"" hotel when I am in Houston.",4,5,1,1
"Great to be back home!
My husband and I spent Saturday night at the Lenox, just for a little get away to Boston. We have been there twice before, each time a year previous. We were greeted like royalty and welcomed return guests. We asked for a ""pet free"" room and they put us on the eleventh (top floor) which was the allergy free floor. We had a ""Pure"" filter going in our room which was quiet and efficient. We had a beer and a snack in our favorite Irish pub, ""Solas"" and had a late dinner at ""City Table""...both incorporated in the hotel. We were recognized and welcomed back by the Concierge. We enjoyed a great night's sleep...(snore free by my husband)...and had breakfast at City Table the next morning. All meals there were excellent. When we left, we felt like we were leaving family and will look forward to our next mini-vacation at the Lenox.",5,5,0,0
"The General Manager is a force to be reckoned with!! Beware
6/21/2012
 Booked hotel because I was arriving very late sight unseen but the outside looked ok. Arrived around 1:30 a.m.to a very frazzled front desk agent with my spouse and parents and was given a room on the 1st floor next to lobby with a note on the door that would be swapping mattresses in the morning. We were awakened to a loud pounding on the door at 8:00 a.m. sharp. My mother opens the door and someone begins to say we need to leave the room now and allow up to 4 hours for them to swap the mattresses. My mom explains someone is sick and we need time and we arrived very late and are still sleeping. The lady began to argue with my mother...how rude!!!! I later found out this was the general manager. We asked if maybe if she could start with another room, like maybe a vacant one because clearly this dump was not sold out. She continued to argue so we closed the door and locked and told her good luck....We left at check out time. Will never set foot on this property and I advise you to do the same!!!
P.S. the batroom was scary. the drain is the tub was open, no covering and looked like something would crawl up into the tub",1,1,0,0
"Why Stay Anywhere Else?
I did an overnight at The Library this past Sunday night. I had found out about it from TripAdvisor, and thought the reviews sounded promising. The hotel delivered on this promise. There might be only 2 reasons not to: the price, which came to about $260/night for one person and the room size. It is a bit on the small side, and if you use your hotel room as an office, you won't find it easy at the Library. Though it does have office space elsewhere.
You will never beat the location. You are 1 block from Grand Central Station and 2 blocks from the NY Public Library. That means you are also 1 block walk from and to the bus stop from LaGuardia or JFK. That is no small thing. It means the shlep factor is at minimum when you are hauling suitcases around. And since I also did some food shopping at the Grand Central food market - and what a great place that is - I just went from the hotel to the market to the bus. 
For the rest, the reviews are right on the money. The place is clean, exceptionally well run, almost Japanese in its sense of courtesy to clients, and the second-floor library/breakfast nook/snack bar is a great place to relax. Since it has WiFi, you can use it to get some work done during the day with a cup of coffee or tea at your side. 
I don't get into NYC very often, and lack of a home base in the city is part of the reason. That is, a place to hang my hat that I'm always happy to go back to. The discovery of The Library opens up the city to me so that I can comfortably fly in for a couple of days and know that I have a home base I can be content in that is right at the center of town. Like my title says, ""Why Stay Anywhere Else?""",5,5,0,0
"great hotel
we stayed in this hotel for 4 nights while over in Jacksonville for the football (soccer) match. As soon as we arrived to check in the girl was lovely and upgraded us to a junior suite, this room was fantastic, and huge with a balcony overlooking the riverfront. The bed was absolutely massive and was a memory foam mattress, had to be the comfiest bed i have slept on. 
All the staff in the hotel were lovely and so friendly, the breakfast was fab and plenty to choose from. 
the location of this hotel was brilliant also, and was a small walk over the bridge to get to Jacksonville landing. You can also get the river taxi across there from just down from the hotel also. 
We had a couple of snacks at the bar one night and these were good also.
On the last day i wasn't feeling too well and my boyfriend went down and asked for a late check out, which the girl gave us free of charge, which was so nice of them.
I can't fault a single thing with this hotel or any of the staff, nothing was too much for them, all so very helpful and approachable.",5,4,-1,1
"Spring time stay
Check in was quick and efficient. The front desk staff (all the staff, too) are very friendly. The restaurant servers and catering folks are outstanding. The food was superb. Sure, there are some criticisms from other reviewers that are valid. Yes, there are sirens at night. But this is a big city and the hotel is next to both a fire station and a police precinct. The wifi is very pricey, but that is often the case in big city high end hotels. The room could have been a bit cleaner. When I bent down to pick up a coin, I noted that the dust under the wardrobe was quite thick on the carpet. The goofiest criticism that I noted was the lack of a strong current to recharge my iPhone and iPad. The desk outlet delivers minimal watts. Pull a lamp out and use another outlet and you won't have that problem.
The bed was outstanding. The bath is great. The staff is just tremendous. They make you feel very welcome. There are many great upscale AND budget eateries nearby. Great location.",4,4,0,0
"To say the Westin St. Francis in San Francisco is overrated is an understatment.
Staying here now as I write this review. I am already frustrated and it has only been 1 night, 5 to go! :( The rooms are claustrophobic and old to say the least. The bathroom and shower stall are so small, I can touch each wall of the bathroom using my elbows. The pedestal sink does allow for toiletries to be laid out for easy access, so I am forced to use my nightstand. The shower is approximately 2 feet x 2 feet, don’t drop the soap! The thin walls allow all the sounds to pass through, so I can clearly listen to other conversations as if they were in my room. Try sleeping with that! Not to mention I booked a King bed and was stuck with a single queen, really? I didn’t even know hotels used queens unless it was a double, so you can imagine the size of the room if it can’t even accommodate a king bed.
If you’re in a hurry, take the stairs, as you may be waiting a while for tiny overcrowded elevators. If doing your business relies on a steady fast internet connection, this is not the place for you. With download speeds less than 2MB at times, page timeouts occur often. But not to worry for an additional $19 a day, they can bump it up to 3MB, lol. The problem is the bandwidth is shared with hundreds of users, so at times I am experiencing less the dial-up speeds (56K). No pool or spa, so leave your swimming gear at home. For a hotel that is supposed to be on the upper end and with 5 Star pricing, I find its quality and amenities at sub-par, 2 Stars and will never stay here again. I don’t recommend stay here!",2,2,0,0
"Worst hotel experience
Stayed here for a conference that was held at the hotel. Had to switch rooms 3 times due to housekeeping issues such as hair on the pillow in 2 of the 3 rooms, toe nail clippings on the floor, and just plain not clean. One room had a towel stuffed by the window to prevent a draft from coming in. The front desk seemed genuinely embarrassed at the condition of the rooms (again 2 of the 3 rooms were absolutely unacceptable) and were very apologetic. 
The location is ok but there are definitely better hotels in the area that are not outrageously priced and are more accessible to restaurants.
It is such a shame that such a historic hotel cannot be maintained appropriately. I am sure it was top notch in its day but the housekeeping staff is to blame here.",1,1,0,0
"Do not recommend
Although the location of this hotel is wonderful (you can walk to all atractions or take the big bus tour two blocks from the hotel) that is the only thing we liked. The room was smelling awful, we complained but nothing was done. The bathroom is tiny considering we were a couple with two children. We decided to take the breakfast at the hotel but when we saw what was offered and the price we quited!",2,2,0,0
"Above and Beyond our Expectation!
We loved the Four Seasons NYC. Large room, large bathroom, great service, great location.........very Four Seasons! After spending 3 nights at the famous Four Seasons NYC, I now know why this hotel has been tops in NYC for years.
The staff are warm, friendly, professional, helpful and caring. Check in/check out was quick, smooth, an awesome experience. Special thanks to Diana.
Although we loved our room, the location of the hotel, and the wonderful front desk team but the BEST was the concierge team. We've travelled all over the world and we've never experienced a more helpful, kind, professional team of Concierges in our lives. Nothing was too much trouble for the team. From restaurant reservations, tickets for Ground Zero, taxis information, walking tours.......they went above and beyond our expectations. Special thanks to Randy for all your help and kindness.
The location of the hotel was close to many fine restaurants, the best of shopping, and Central Park. When choosing a hotel in NYC, choose FS NYC. You won't be disappointed.
Lobby is gorgeous!
Any questions, please do not hesitat to contact me.
Cheers!
Scott 
Toronto, Canada.",5,5,0,0
"Bad training, rude staff
The girl at the front desk did not know what she was doing and needed 'some' help from the manager who in plain and borderline disturbing manner denied all of our requests regarding HiltonHonors perks and privileges (HH Gold guest). Everything started with the check-in...and from there it was downhill! At the breakfast room the next morning ALL the employees (except waitress) got the attitude and treated me like I was a second-class guest... One of them just kept calling me 'girlfriend' - rude. We also had late check-out however because of the lack of communication at the front desk it apparently did not register with everyone since a guy showed up at our door asking when we were checking out (no greetings & apologies)! 
I was happy to leave this less than mediocre hotel behind...I know for sure that we will never return to this place in the future and will warn everyone who plans on doing so!",1,1,0,0
"TownePlace Suites wonderful staff
I stayed here when I was an artist at the Penrod Arts Fair. The staff was so wonderful and kind. They make you feel right at home. The property very comfortable and a great value for the money. They have cookies for you when you check in and they call to make sure you are satisfied. It is very clean as well and they bend over backwards to make you feel at home.",5,5,0,0
"Wow! Beautiful hotel, great location and unbelievable views.
This hotel is very new and beautifully designed. It is at the south end of the Convention Center, so an excellent choice if you're in the area for a meeting there. A couple block walk will put you in the center of the Gaslamp District with all restaurants and things to do there. I was lucky enough to get a room high up with beautiful views of the bay. Although I spent most of my exercising time outside (the bayfront trail is right beside the hotel), the exercise facility is large with a good variety of well maintained machines.",5,5,0,0
"Do ask for a room facing off the runway
convenient to catch your flight like mine departing at 7am. remember to ask for a room facing off the runway. my first room given was a one facing toward the runway that was about 500 to 600 feet away, and it was very challenging to sleep thru the night. with switching to a room facing the downtown direction, it was much nicer but still could hear the taking off and touching downs. good part is it was much quieter once it was 12 mid night.
Starbucks at first floor. parking is not typically included in your package (~$15/day?). if you do not have previlege status of your hotel membership, or your corporate rate does not include the internet access, you gotta pay for it too.",3,3,0,0
"Arizona- Is it Grand?
We booked this family vacation through Southwest Vacations, & like others chose it because of the water park. I'll preface this by saying we stayed here a number of years ago when it was Point South Mountain Resort, so we had an idea of what the resort was all about. When booking our vacation, we followed the other readers' comments & upgraded to the Deluxe Suite, because among other things, it was supposed to be closer to the water park. When we arrived in the evening, we were given a room ""Mountain Side."" & were told parking was a premium so our car would be valet parked & we would be escorted to our room via golf cart. Once we got in the room, we figured out that Mountside was not near the water park at all. We called to inquire about this because we had paid for the upgrade, but the resort was booked & there were no options available to change rooms that day. This room was fine, but we weren't crazy about the curvy narrow roads you needed to drive or walk to get to it. Calling to get a golf cart ride was always an option, but not necessarily convenient. So clue---don't stay in a Mountainside room if you want to be close to the water park. There are multiple pools available, but the water park isn't near these rooms. The second day, we kept calling & were finally changed to another room in the Camelback set of buildings, which is closer to the water park. Our valet said they were totally swamped because ""everyone in the world"" had taken advantage of discounts & they were trying to keep up with everyone. The manager was nice & provided us with some food coupons to try to accommodate us for the previous night's room unavailability. You could see that everyone was trying really hard, but it seemed the number of people there greatly exceeded the number of staff available to accommodate them & a lot of the staff was worn out but definitely trying their best. When we got to our ""Deluxe Suite,"" we found that other than being close to the water park, it was no different than the other room except for the location. However, in our opinion, the first room was cleaner. This room had black marks all over the carpets & some on the walls. The bathroom was clean. We called about the carpet, & marks on the walls & they did try to clean it, but they said they would have to steam clean everything to get it really clean & couldn't do it while we were there. There were no other rooms available, so we couldn't change again. So, it was black marks on the carpet for the week. And, yes, as other's stated, the rooms still had old televisions in them, but we did use them to try to watch parts of the Olympics. I am not a high tech geek so it didn't bother me, but I guess others would have issues. Oh, & because of the number of people there, the staff seemed to have a difficult time keeping up with towels. When rooms were cleaned, we would get a few, & then more would arrive later in the day.
The water park was fine-- We enjoyed the lazy river & slides. Although my older teenagers said the wave pool barely had waves. Younger kids probably wouldn't feel that way. There were a lot of people there, but we still enjoyed it. We also enjoyed the pools outside of the water park, which sometimes only had a few people in them. 
The food was expensive just as to be expected for resort food, but good. We ate at Aunt Chilada's, the Lobby Gril,l & the Marketplace Cafe. After reading the comments about Aunt Chilada's I was a bit apprehensive, but can honestly say our whole family enjoyed our dinner there. For those concerned about the prices of food, there is a Denny's very close to the main entrance of the resort.
For those who love shopping, Arizona Mills Outlet is down the street & very close to this resort. It's a short drive, or you can use the hotel's free shuttle service to get to and from there at scheduled times during the day. This mall is huge & offers lots of shopping, several restaurants & a food court, plus a movie theater for other possible entertaining & eating options. 
The spa was super clean, a fantastic treat, and a great way to relax. They offered some interesting options, & I loved every one of them! For those who are open --check out the Energy Clearing & the Toe Reading....both were Amazing! Check out the spa options menu --you'll be pleasantly surprised. After my appointments I actually just sat there, listened to the calming music, drank tea & relaxed. I'd go there again in a heatbeat. The staff here was wonderful! 
So in summary, I think the Arizona Grand is trying really hard, but other than the spa, I can't quite say that it is really grand. It's in a great location, everyone was nice, there are options for things to do, but it seems to be missing the something that would put it over the top & make it GRAND. Would I stay there again?--possibly. However, as a family we decided if you aren't going for the water park, you might want to check out other hotel options. We have been to Arizona a number of times & compared to others, we'd rate this resort as somewhere in the middle of the list.",3,3,0,0
"Great Location ... hotel not so much
I rented 3 rooms for a family vacation in the San Diego area after having done the Los Angeles/Anaheim amusement parks. The hotel has a good location right on Mission Bay and it is quite central to many of the ""typical"" tourist activities in the area. We went to the zoo, a Padres game at Petco Park, and Sea World. All places were easy to get to from this location.
The hotel has not changed in huge ways from when we last stayed there in 1989. That is both good and bad. There was no working wifi, except for one spotty location right down by the hotel lobby. The complex is quite spread out and we were about as far away from the front as you can get. As we had a variety of family members with us this was very inconvenient. And, quite frankly, in my view unacceptable for a place that charges the kind of fees that it does. Somebody has clearly dropped the ball on getting an adequate network installed.
It took about four days to convince the housekeeping staff to clean our rooms reliably on a daily basis. We would come back to the hotel wet from being at the pool, only to find we had no dry towels to use and would have to call for service. It was a bizarre mentality that seemed to permeate the overall service.
The food in the Aqua restaurant was good for breakfast ... they had a buffet that was pricey, but at least seemed fresh and good. One positive note in this area was the service we received from Eileen ... she was quite helpful and made sure we were set up and handled appropriately on a number of mornings. Also, the manager of the restaurant seemed to be able to make things happen when we were served by other staff members who would forget our orders, etc. We only ate at the Aqua one night, it was okay ... expensive and not really memorable.
From what I could see by checking out a few other locations when we were down there ... I don't anticipate using this property again in the future. There seem to be many others who are really putting effort into delivering a delightful experience. That's what we were hoping for when we booked this hotel again ... but alas, that was not to be.",2,3,1,1
"Good value for Big City hotel
We got a great rate at this property on Hotwire, however Hotwire lists it in the Museum Campus area and it is a bit of a walk from the hotel. If I were paying rack rate for this property I would feel gyped becasue of the dated nature of the furnshings in the room and the quality of the linens (some were thin and ripped), but the $99 rate we received was a great deal for the room and location. We actually decided to add a night to our itinerary and that resulted in the only real issue I had with our stay. Front desk let us know that if we reserved wtih Hotwire, we would have to extend our stay with them. They said to let the front desk know once we had extended with Hotwire. I did that, Front Desk agent re-keyed our room keys and we went about our business. The next day I tried to make an outgoing call and was admonished by the Front Desk that ""we were expecting your checkout at noon today."" I was in a crazy rush to meet family members across town but first had to re-check in because, according to the agent, ""it didn't save yesterday."" This was a minor inconvenience but left a bad taste in my mouth none the same. I would think it would behoove the hotel to extend the stay of ANY customer - I wasn't even given the option to pay more to have them add a night for me.. Anyhow-
Parking with in and out priveleges is a bargain at $30/day. The restaurant has a great a la carte and buffet breakfast avaialble - nice staff, great food. Fitness area is really nice, sauna and pool, but not really kid friendly. The beds seemed incredibly small to me but the mattresses were comfortable.
Go to Hyatt's website and join their rewrds program, you will get refunded for your internet use which is regularly $10/day.
I would choose to stay here again if I were offered a good rate.",4,3,-1,1
"No internet. A/C soaked the room carpet
I hated just about everything about this place. I had to stay for a week for business. The first major issue was the lack of internet connection. After asking over and over for help, I was given the 800 number to the hotel's IT company and told I needed to deal with it myself. Even after I called, I still had no internet connection for most of the day and when I did have a connection it was almost nonexistent. I thought this was tragic for a hotel that is meant for 'extended stays.' 
The next big issue was the fact that the hallways reeked of marijuana. This was completely disgusting and persisted for several days. Additionally, the A/C in my room was crappy. It made clanking sounds all through the night which kept me up and constantly leaked on the carpet to the point there was a wet spot on the carpet at least four feet in front of the A/C.
I honestly would never stay here again.",2,1,-1,1
"Nice hotel, if you don't mind a LONG wait
Sheraton Gateway recently changed their LAX shuttle service provider. I sat and waited about 45 minutes for a shuttle, watching their competitors' shuttles pass me by over and over. Finally a Sheraton shuttle arrived, nearly full. We bypassed the last two LAX terminals because because the shuttle was full. When I arrived at the hotel, the line to check in was half way to the door. Fortunately I was at the front of the shuttle, because by the time the shuttle was unloaded the line reached the door. I waited in line almost an hour to check in; I pity the poor guys at the back of that line. Absolute incompetence at the check in desk, but friendly. The room, food, etc. was good -- typical for this class of hotel.",2,2,0,0
"Inspect your room before you close your door!!!!!
Me and my wife had picked this specific hotel for three years in row for our wedding anniversary date and we had enjoyed the stay everytime, our last visit was not good, the room was loud because we were able to hear the cars on the freeway but we thought that maybe it was normal did not mind checking, we were enjoying our time together. The next day we left happy, until I saw a charge of $200.00 in my account from this Crown Plaza. I gave them a call and they told me that when the cleaning people came to our room they saw the sliding door seal on the floor and something else about it. I was shocked and I was charged even though I told them that we did not do anything to it. The manager could not help us and she was very rude and no customer service quality, she was a young girl so she obviously did not understand the importance of keeping your customers happy. I'm a teacher and my wife works at a doctors office we have no need to lie, I always practice honesty and loyalty. We left like that and made the decision to never return. So Please inspect your room before you close your door. I did not bother to check and now we paid the consequences and learn our lesson, eventhough we did not broke or did anything to the room. So Inspect! Inspect! Inspect! not matter how much you like the hotel.",1,1,0,0
"Great if you want to stay close to Fenway but not for anything else
Stayed here for two nights for work. Its right next to Fenway Park and it the neighborhood surrounding it was nice and safe. It was an easy 15 minute walk into downtown. But although the hotel looked nice on the outside, inside the room was old and could use some updating. While the room was definitely a nice big size, it had an ancient TV and a tiny bathroom. The free continental breakfast was pretty weak even for a continental breakfast.",3,3,0,0
"Awesome Hotel for Families!!
We stayed here for two nights on our return trip from San Francisco. Our room was a Studio King with a Sofa (pull out bed). The room was very nicely decorated, comfortable, and well appointed. The room had a full kitchen with a full-size refrigerator, small dishwasher, microwave, two burner stove, and sink with a garbage disposal. The kitchen was well stock with everything you could need to make a meal. The room had a nice size desk with a rolling chair. There was a full-size couch with a large flat screen tv and a small leather ottoman. There was a large comfortable king size bed with lots of pillows! The pull out bed was comfortable for the kids and myself, but my husband said that he could feel the bars when he laid on it. The bathroom was wonderful for a family. The sink was separate from the toliet and shower, so someone could still brush their teeth even if someone else was taking a shower. Also the shower was a very large walk in shower! The enitre hotel was nicely decorated and very new up-to-date decor! It has a cute little bar with plently of places to lounge, including outside by the pool and a full size pool table. The pool was heated and very nice, they even had some intertubes in the pool! The breakfast that was included was amazing! There was a hot made to order omelete station! There was plenty of fresh fruit, variety of bread for toast, nice variety of cold cereal, eggs, hasbrowns, pancakes... lots to chose from and starbucks coffee. The hotel is also located within a newly built shopping center which included Target, Panera Bread, Panda Express, Five Guys, Sweet Tomatoes and other restaurants all with in walking distance! This is a wonderful hotel and we will stay here again!",5,5,0,0
"Just fine for Cherry Creek
Easy access to Cherry Creek and clean rooms make this a great choice. 20 minutes to DIA.
The breakfast buffet is better than most hotels in this class, with fruit, pastry, warm items, etc.
Despite the location on a busy road, I heard no noise from the street.
Big pool area which is enclosed.
Friendly and helpful staff.
I left my computer charger in the room, and the manager arranged for its return right away.",4,5,1,1
"Great location
This hotel is ideally located, and I was able to book it with a summer promo rate, which made it even better. They did a great job with renovations - the hotel and the room were both beautiful. However, I had an issue with the air conditioning in the room. With the way that our room was situated, the air conditioning vent blew directly on the bed, making it like the North Pole when the AC kicked in, and then like the Sahara when it kicked off. I guess I should look on the bright side and see it as a trip around the world for the price of a hotel room?? The fixtures for the shower/tub seemed dated, like they had left those and then renovated around them. The fixture actually physically shook when I turned on the shower and in the beginning it was difficult to regulate the temperature. But, overall, for the price and location, this hotel is hard to beat!",4,3,-1,1
"Good location, but noise can be a problem
This is the only hotel I've ever stayed where the room is equipt with ear plugs. There seems to be a tendancy for having the trash dumsters emptied in the middle of the night, and there is no regard for those trying to sleep. That said, I stay here fairly regularly becasue of the proximity to Beale street and surrounding resturants. So - be forwarned - if you are a light sleeper, this isn't the place for you. Parking can be cramped, and elevators are slow. Bathrooms cramped as well.",3,3,0,0
"A good little hotel but not fancy!
This is a nice little hotel. It is not very fancy (yes it is old) but if you are looking for a cost efficient and good location in the downtown area this is a good choice. Yes you can hear the noise from other rooms but it was not too bad during my stay.
The restaurant downstairs is great and very reasonable. I also had a great lunch at Tom's Tavern down the road from the Convention Centre. 
A good stay while traveling on business.",3,4,1,1
"Lovely B&B in great location
This B&B is located in the beautiful neighbourhood of Pacific Heights, away from the busy tourist areas. Evelyn and staff are welcoming, and the rooms are very clean and comfortable (although our final night in a double room on 3rd floor was challenging - tiny double bed).The breakfast options were fine, and it's nice to have the option of taking breakfast to your room, or eating in kitchen, and meeting other guests. Nearby Fillmore St (walking distance) had many excellent restaurants, and is far removed from the usual tourist options. The only challenge is parking in the neighbourhood.",4,4,0,0
"Hotel not what is shown online
I have stayed at Wyndham resorts before and expected the same experience. When arriving we had to wait an hour for check in and when we arrived we told the front desk that we just got married. We were placed in a room next to the hotel entrance and the main street. We asked to be moved and they moved us closer tot he pool area which we had to wait over an hour for. We asked for a manager and was told they would call us with in 5 days and no one has called. The Bathroom had mildew and mold. The hotel was nothing like in the pictures online. It was like staying in a motel 6 that was renovated. I am very disappointed in the hotel and will not stay at another Wyndham.",1,1,0,0
"Horrible Hotel, is not up to Hilton standards.
We Checked in the package I purchased on Hilton web site was internet, breakfast and manta package upon check in. No manta pkg. I had to request it, the agent seemed to be clueless about the Manta package for children that is on the Hilton web site."" It's the new ride at Sea World"" 
I woke up to the electricity out, I called the front desk because I thought where was a problem with my TV, the agent advised me it had nothing to do with my TV, the electricity was out. No info was ever given, I missed a very important meeting because I had only an emergency light to deal with.
That night the neighbors had sex all night the connecting door was so thin, we could here them infact there entire conversations all weekend. I had to explain to my 8 year old daughter what that noise was. 
I didn't have my room cleaned for 2 of the days that I was there, when I went to redeem my voucher at check out the agent asked if I had the green vouchers left under my door. hmmm nothing was ever left under the door. She called house keeping and they stated they had cleaned the room both days. I said to her why would I lie about this. She finally gave me the voucher to use at the gift store.
It's a pet friendly hotel, but along with that is a stench of dog urine in the room.
On the bright side the hotel is centrally located and the staff in the restaurant is very friendly greeted us with a smile every morning with exceptional customer service.",2,1,-1,1
"Old, worn & dirty.
Stayed March 16th thru 18th. The overall decor is well worn & in need of a major facelift. First room the A/C did not work properly, the hair dryer sounded like it was about to self destuct (for my wife, not me) & there were fresh stains ON the carpet. The breakfast was limited along with warm juice. The coffee, milk & syrup were all ""out"". Maybe that was becasue the lady in charge of the breakfast area was otherwise busy on her cell phone.
I stay w/LQ a lot, this is not LQ standards & I cannot recommend anyone to stay here. Find another LQ location.",2,2,0,0
"Great Hotel - Bit far from Downtown Austin
I stayed at this hotel with 3 friends during SXSW 2012.
The hotel was very nice and clean, with a good gym and laundry facilities. Breakfast was ok, but not fantastic.
Traveling to Downtown Austin will take about 15 minutes by car, very quick. But there is no public transport to be had or regular shuttle service. Taxies will cost around $20.
Travel to the airport is very fast as well, only 10-15 minutes, and the hotel has a complementry airport shuttle which will pick you up and drop you off.
Hotel staff are very friendly, helpful and man the service desk 24 hours.",4,4,0,0
"Beautiful facility AND location
New, spotless, very friendly and hospitable. Food great. Next to the convention center and less than 5 minute walk to the amazing 16th Street pedestrian mall. Have already rebooked for a conference in the near future.",5,5,0,0
"Fantastic service, property needs updating
The Sorrento was recommended by a friend of mine who has stayed there for over 20 years. It is located on First Hill (900 Madison), built in 1909, and close by many hospitals. Fortunately, there is a restaurant on the premises for breakfast (the steelcut oats with apple compote is a winner). We were upgraded to the Penthouse when we checked in. If you plan to stay there, avoid the 7th floor. Our room was huge, but had no plug-ins in the bathroom (how do they do think we shave or do our hair?) The bathroom was tiled with marble but had a two-step up to the tub (think water and slick floor) and the tub had knobs on the side. When I turned them on, water poured out of the ceiling over the tub and splashed up on the walls. There were two shower heads so I turned one of them on and it also splashed against the wall, puddling behind the tub and pouring onto the floor. Not good. Used every towel in the room to mop up and ended up washing my hair by kneeling beside the tub and splashing up the water. As I said, no plug ins so I dried my hair by standing near a full length mirror in the hall and pulling out the dresser in front of the only plug in that wasn't under the desk. Not a good start to the day. The bed was super soft with one of those too-hot feather duvets. We moved to another room but the too-soft bed plus feather duvet made for sleepless nights.
They do have great service--their concierge was super about sending a car to the airport and taking us downtown when we made reservations, but II don't know that we'd stay there again.",3,3,0,0
"Mixed experience
It would be hard to see in the pictures of this hotel at its website the hotel we saw when we arrived. Instead of the chic, upscale art nouveau hotel illustrated, we experienced a rather sad and dated place that had left its best years behind. However, the restaurant at the top of the hotel was excellent and glamorous; the staff were courteous and very helpful; and the location was perfect to prime tourist spots to which we were taking out grandson. So, we must give a mixed review...certainly it was comfortable, clean and convenient...just don't believe the photos of the place.",3,5,2,2
"hate to say it, but I was biten in bed
appears to be a bed bug bite ... filthy establishment",1,1,0,0
"Absolutely terrible
Room was booked through Hotwire which stated was 2 stars -- should be 0 stars. Old and dated room, which was a smoking room when non-smoking requested. When complained to staff at reception, hotel desk agent said, ""Sorry."" Can we move, we asked? ""No. Sorry."" Breakfast was inedible -- stay away from this one.",1,1,0,0
"Long trip to the wrong place.
The customer service was poor. The room looked rather old, needed several repairs, as well as the air conditioning. These wonderful ""sleep number"" beds were not in the top 3 out of 10 in my numbers. The only thing that saved my trip was a front desk agent, who said she was the supervisor. She was incredible. Other than that, I was given a coupon to the bar for a free drink, after the young lady who checked me in had messed up my check in process only to find out the bar was closed, so that was useless, considering I was there for one night. No intentions to return.",2,2,0,0
"only okay
Our $130/nt room was - way too small, a bit run down, and not much to look at decor wise. But it did seem to be clean and the bed was nice and soft. Still, it wouldn't be on my list to visit again. Sorry Marriott, I usually really like your properties, but this one just falls short. Perhaps an update to the lobby/ bar area and cleaner looking hallways could help. It just seemed dark and not inviting. Plus the $51/nt parking fee is just crazy. The best part is the location, which is not too far from the Hancock and river. Would recommend the JW Marriott in the loop over this in a heartbeat.",3,3,0,0
"Old Classic Hotel in Great Location
Wonderful old classic hotel in mid-town Manhattan. Great location. Within walking distance from Rockefeller Center, Radio City Music Hall, Times Square, Broadway plays, the U.N., and a ton of other attractions. Close to subway lines so it is easy to get to anyplace in New York City.
The rooms and associated bathrooms are a little small, but what you would expect from an old, respected hotel like this one.",4,4,0,0
"Just in for a night but really enjoyed the Joule.
I was in Dallas for one night on business and wanted to try a new place so I took a look at the list of Amex fine hotels and resorts program and came upon The Joule. Great spot! I was upgraded to a suite. Room was great. Very comfortable. Modern but comfortable. Not like a W. Zero complains. And its a starwood property for spg members. Will stay here again for sure.",5,4,-1,1
"Beware
Caution with the front desk staff. I stayed in Houston for a business trip, and my company requires that a state tax exemption form be submitted each time that I stay somewhere overnight. I was told by the front staff that they would take care of this, but at the end of my stay, I was told that they if fact would not. Basically, this cost me about $100 out of pocket. Make sure you get this done in advance of your stay. Also, if you didn't know already, there is essentially no street side parking (only like 3 spots), and parking with the hotel will cost you $27 a night. The bottom floors are really noisy on the weekend evenings, but the rooms are nice and clean.",2,2,0,0
"Bad stay
I would not recommend this hotel to anyone. I think it is by far the worse hotel we have ever stayed at. The elevators were out of order therefore when we had to do loads of laundry we had to use the stairs and I have a torn meniscus so that was not fun as they were located on the 2nd floor. I asked front desk for 6.00 in quarters they stated they didnt have any and to see if the restaurant had any. They had 5.00 worth. With all of these rooms there wouldnt your front desk have rolls of quarters on hand for their guests?Once I rec'd the quarters I put 1.50 in a washer and it didnt work I then called the front desk and they told me they would send maintenance up. 30 minutes later I had to call back again as no maintenance man came then the man from the front desk told me it would be 2 hours I told him to bring me 1.50 in quarters and I would try a new machine which he did but failed to ask me which one was out of order so no one else would use it.I believe that none of the staff cared about their guests it was unbelievable. The icemachines were out of order the entire week we were there so we had to walk all around to see which one was working if any. Our friends 10 year old son was stuck in the elevator for 10 minutes and their air conditioner went out. The cleaning people would clean and not leave any towels and when we asked for them they stated they would bring them back, like they had a shortage of towels.Then when we went to the restaurant the old Mexican man took my order and my daughters order and forgot my husbands and said he would be back and I had to grab him to tell him he hadnt ordered yet. I went to complain to the main lobby about it and they told me who it was before I even said who it was so they obviously have gotten other complaints on him before. There was never anyone out in the front desk lobby at all times they were all sitting in the back there was times when there were 3 to 4 people standing in line and no one was around. All the vending machines were out of order, nothing was working. We ended up leaving a day early and was charged a $75.00 fee which I think is ridiculous as much as we had to go thru. I will never stay there again or recommend it to anyone. Awful trip.",1,1,0,0
"Great Service/Great Hotel
This hotel is absolutely fabulous! Spacious rooms, incredible service and a great location was everything I was looking for during my trip to Chicago. My stay at The Silversmith exceeded all of my expectations, I highly recommend it!",5,5,0,0
"Just OK
Wonderful waterpark, Kids loved it. The rest of the facility was just ok. Breakfast buffett was WAY overpriced for what it was. Have had better complimentery buffetts at chain hotels. Refridgerator in our room was not cold enough to keep milk from spoiling. Prices in their little store are ridiculous. $2.50 for a 20 oz. bottle of soda or $1.25 for a 1/2 pint of milk. Room was ok. They can let up a little on the theme in the rooms, cow print wallpaper in bathrooms was tacky. Kids storytime in the evening was nice. Bar was understaffed and booze selection was terrible.",3,3,0,0
"Pretty On The Outside
Have you ever wanted to find something positive about a place but it seems like the negatives outweigh the positive? That is what I feel about this Best Western.
The Good:
*Location is convenient to the West Hills surgical center as well as several shops and restaurants.
*Exterior is very attractive with a New Orleans feel.
*Breakfast is included and room has both a refrigerator and a microwave.
*A nice pool area with classy seating and even tables where you can eat a meal. 
THE BAD:
*Layout of the room is strange as you walk in and the sink/vanity is right there. If someone is using the sink the door would hit them unless they move.
*Our bed cover was wrinkled and looked like someone had slept on it. Just felt shabby.
*Older tv style.
The UGLY:
*When we went to the pool there was a plastic soda bottle at the bottom of the deep end along with leaves. There was an oily surface over the entire pool. We called the front desk and they did send someone to use a net to get the items out but again it just felt unclean.
*There is wifi but no signal at the pool and often had to re-enter the password repeatedly.
We probably will pass staying here next time unfortunately.",3,3,0,0
"Should Have Read The Bad Reviews
Unfortunately we never got to arrive at this hotel. But we had booked a stay here. Our flight was cancelled and we never made it to Colorado (although we tried). I tried to cancel this hotel and got nothing but a run around from Mr. Khan (a rude and arrogant general manager). Also the corporate office was of little or no help. There customer service hotline would have you on hold hours on end. All in all i will never stay at or book at this chain ever and will recommend the same to anyone else i speak too.",1,1,0,0
"False Advertising
We stopped in Ft. Collins to log on to Internet to look for a room in Denver. During our recent travels, we had seen several Best Western Plus Hotels that looked wonderful so we decided to try Denver. The one we decided on (Quebec Street) looked lovely and sounded delightful - what a croc. The worst place we have ever stayed. It is NOT a Plus. The only thing this hotel had going for it was the staff - they were extremely nice and friendly.",1,1,0,0
"Location can't be beat
My wife, 8 month old daughter and I stayed at The Whitehall for 3 nights in August 2012. We ended up getting this hotel through Priceline. The location can’t be beat – just off Michigan Ave near the John Hancock Building. 
We arrived a little early – around 10am, but were happy that we could have a room right away because we were carrying so many baby supplies. Thanks Joshua! In fact, all the staff were top notch – the bellman and concierge as well. I have to agree with the other reviews that the elevators are a little small – my wife, stroller and luggage pretty much filled one up. We never had a problem waiting for one though. 
The room was a decent size, but a little dated. They are in the middle of renovating though, so that should help in the future. The beds are really comfortable. Only complaints I can think of is the walls are a little thin and there are no coffee/ice machines. We heard people in the next room one night, but I was also concerned about keeping people awake when our baby decides to cry. Thankfully the baby was good! Speaking of babies, the crib they gave us to use was really nice – better than the one we got at an Omni and Waldorf we had stayed at earlier this year. Also for coffee and ice – for coffee, you have to go to the lobby to get it – in room would be nice. And for ice, you have to ask for it and someone brings it up right away. Ice machines in the hallways would be nice. 
Overall, we enjoyed our stay. I wonder when the renovation will be complete –I might want to go back and see the final product.",4,4,0,0
"Delivers Exquisite Customer Service
We live in the DC-area, but wanted to play tourist in our own city to celebrate a special occasion without having to venture too far. The Mandarin Oriental is a fabulous way to experience Washington DC - situated right in the heart of what makes the city so beautiful - the monuments! Our gorgeous suite overlooked the stunning Jefferson Memorial. We chose room service for dinner, which was so romantic and delivered by a lovely waiter who'd been with the MO/DC for 8+ years. He was so gracious, pleasant and courteous. It was like personalized fine-dine. From valet parking, to check-in, to the restaurant staff, to in-room dining, the excellent Tai Pan Club Lounge, and of course the gorgeous spa - the customer service we experienced at MO/DC was truly exquisite. Not overly effusive - but just the right amount of deference. They make you feel special and are there if you need them (and in the background waiting if you don't). And all of the wonderful little touches in the room, made for an even more magical overnight stay. Sadly, we missed the CityZen experience because we opted for self-indulgent room-service, but it's a good excuse to go back! We loved it. Thank you!",5,5,0,0
"Vile
Old, shabby and unkempt. Dirty sink, dirty bath and dank smelling. Old creaky air conditioner. I booked this HI by accident instead of the decent one farther out on Baymeadows. Only redeeming feature was decent WiFi. If I was in the area for more than 1 night I would have walked.",1,2,1,1
"Great location, fun perks
If you're headed to NYC to see Broadway shows, this could be your hotel. It's a small hotel, with good service, free WiFi, free breakfast and a free wine happy hour (pretty unusual freebies for Manhattan). My room was well furnished by New York standards, and everything was in working order. All of the theaters are nearby, within walking distance. The hotel often upgrades guests, which is also a nice perk.
My complaints: apparently there's no room service breakfast, there were no electrical outlets near the desk in the room, which meant I had to plug in my phone and computer elsewhere (kind of ruins the idea of a even having a desk).",4,4,0,0
"Small rooms and noise from corridor
I know this is Manhattan, but, given the price, the room was tiny. We were woken up almost every night by doors slamming in the corridor. (The doors close very loudly and I'm sure something could be done about this). We were also annoyed by our maid, who kept fishing for tips (which we were not inclined to give given the standard of cleaning and service). The hotel is on a particularly dodgy part of Canal Street and walking near the hotel did not feel safe. We would not stay here again. I am sure you can do better for the money.",2,2,0,0
"PARKING IS VERY EXPENSIVE
Be careful because parking is extremely expensive in this hotel, they charge $32 dollars per day, they also believe or not charge $10 per day for WI-FI, all together is almost $50 extra dollars per day, I did complaint about this with the front desk but they didn't care.",1,1,0,0
"Great Front Desk Service
We recently stayed at the Whitehall in Chaicago with our kids and our kids friends. After checking in we soon discovered that rather than two beds per room, therre were only one bed per room, Nikki, the front desk agent at that time, immediately remedied the situation, upgrading us to larger rooms with two beds and even views of Lake Michigan. We were a little worried but Nikki was the epitomy of the front desk professional and took good care of us. I highly recommend The Whitehall Hotel for several resaons. The first is their exceptional customer service, the second is The Whitehall is a great, cozy, botique hotel in the best location on Chicago's magnificent mile. We will return.",4,5,1,1
"Great location, great hotel, great staff, faultless
From arrival to departure everything about the hotel and its staff was faultless. Other reviews here will give you the details, it's all true, I merely wanted to add my thanks for a great stay.",5,5,0,0
"Worst hotel of all my traveling days
I am a wife and mom of a four yr old daughter who travel a ton. I booked the room thru an unpublished website for a three star rating hotel that was among holiday inns, drury inn, and the like. Never knew that three star rating meant outdoor motel with broken roofs and creatures in the room because pets are allowed. 
 When my family arrived at 1:30 pm, the Front desk clerk said she only had one room available at the time: check in is at 3. We opened the door to a musty smell, unleveled beds, and just felt like the minute you stepped out of the room, you needed to shower. We initially asked if we could cancel the room because our unpublished rate website would allow it if the hotel manager did. But to ourdisappointment, we HAD to stay there the first night. So we asked for a room near the inside of the hotel because it is very, very, very noisy. When we walked in the 2nd room, my husband goes to check out the bathroom and finds a massive cockroach crawling around. We killed it, took pictures and called the gm of the hotel. He apologized and brought us cokes? Said to give them ""the hotel"" a chance; it was just taken under ""new management"". We felt bad and slept for the night. I tossed and turned all night because of the overall gross feeling.
Morning came and my husband was waking up my daughter. He pulled back her blanket and found a TICK crawling around. I was so absolutely furious. My husband killed it to show them on checkout. My daughter was horrified and kept just saying she wanted to leave that place. So my husband take a look in our bed and finds another one. This time, he captured it in their shampoo bottles to show management. That's when we learned they accept pets.
We immediately left and upon checkout we asked for a refund because we didn't want to stay there to begin with but because they were unwilling to cancel our reservation; now my daughter was sleeping with ticks. What the heck! The GM refused to do anything about it. We left our evidence but have tons of pictures and video. I don't think that even people looking for just a bed and hot water deserve a night like this. No one deserves to be treated like this or stay in a place like this. If I could give it negative stars....I WOULD. Please dont stay at this hotel, understand what stays with you....including the management.
Help me bring down this star rating to what it deserves.....zero.",1,1,0,0
"Not worth it
Not worth the top dollar being charged. We arrived shortly after the 3 p.m. check-in time. The line to check-in looked like what you would expect at an airport. There were only two staff checking people in. We were told that we would have to wait for our room to be cleaned. Huh, check-in time is 3 and the rooms aren't ready?? This was supposedly because folks hadn't checked out of their rooms on time. Again, what?? And, oh, yes, we waited. We sat in the lobby for about an hour and a half. My husband checked twice to see when the room would be ready and was told that the cleaning staff would call the desk. Finally, my husband went to the desk for the third time and was immediately given a room and a key. We were sent to a room that had not been cleaned (not to mention it was a smaller room than we had paid for). Called the front desk, who feigned surprise, and was told that they would ""call us right back"" and either move us to another room or get housekeeping there immediately. No call back. My husband went down to the desk again--after TWO HOURS we were finally in a room. On check-out we mentioned this to staff at the desk and got a meaningless ""Oh, so sorry."" Room was o.k. but looked like it was ready for an update. In-house restaurant is swamped at breakfast, so be prepared. My advice is to go around the block to the sister hotel of this Hilton.",2,1,-1,1
"A Great Get Away
I have stayed at 5 Star Hotels all over the United States and the service I receive every time I stay at the Marten House is always impeccable. “No one does it better” is what comes to mind when I think of the Marten House and their staff. They are always totally responsive to the needs of myself, staff and students as well as always prompt, efficient and thoroughly professional.
I was disappointed in some of the other reviews stating that the hotel was out dated and dirty. I have stayed at the Marten House for 4 years in a row and have eaten in the restaurant for the past 10 years and have never observed it being dirty. Over the years they have worked hard at updating the facility and have done a beautiful job at it I must say. It takes time and money before the entire building can be rennovated. The hotel features a beautiful pool, lobby, game room, business center, gym, and dinning room. The food is fantastic and the staff is tops. 
I have wittnessed the staff going above the call of duty to make sure that guests, and parties have everything they need while in the hotel.",4,1,-3,3
"Great Place to Stay Near the Airport
My airline put me up in the Crown Plaza for one night after I was bumped from my flight. I was very pleased with this choice as it is close to the airport, nicely decorated, clean, and well staffed. Even though my airline had neglected to call ahead, the staff was pleasant and assured me that I would be taken care of. When I came downstairs at 5am to check out, the manager remembered me, was chipper, and checked me out super fast. There is a free shuttle to LAX every 15-20 minutes. From the time I left the hotel till I arrived at the airport was probably about 5 minutes (with no traffic). Overall, if you are looking for a nice clean place near the airport, I would recommend this hotel.",5,5,0,0
"Very dated
Just arrived, and very disappointed. The room is very, very (and very) dated. Restaurant lacks ambiance, but food OK. I actually prefer some of the smaller, less posh hotels to this one (ie.Hapmpton Inn).",2,3,1,1
"Wonderful place for romantic escape
Beautiful & classic high class hotel. The spacey rooms are excellent, full of smart systems (which are easy to use). Bang&Olufsen tv-systems, services via iPad, intelligent lighting and air condition, very good minibar. 
The atmosphere is friendly, sophisticated but also cozy. Beautiful garden. Wonderful staff, very caring, very service minded. The food was a bit expensive - though very good taste & quality. Try Bel-Air's own smoothie as part of your breakfast.
I would have liked to try the spa, but I felt it was too expensive (approximately $200-400/treatment).
Lobby, bar, restaurant, garden - everything so beautifully decorated, and once again, super-service everywhere.
Courtesy Car - excellent drivers, excellent service.
Will definetely return.",5,5,0,0
"Nightmare for business travel
I stayed 2 nights at the Allegro this week for business. My room was tiny, with no real room to work, and the decor makes it look and feel dated and dirty. The hotel ran out of mini bar keys, so I couldn't even get a soda. The bathroom was microscopic. I won't be back.",2,1,-1,1
"Boutique? I think not. Great Location though.......
The Checkers is a Hilton Property. We stay at various Hilton chains quite a bit for work and as well as for family travel. This was meant just to be a couples weekend in LA. I generally like Hilton as they are a bit boring maybe but definitely professional. I thought the boutique label would make this different. Well, it was different. So the PROS: Great Location. Great rooftop hot tub. Very nice staff for the most part. The CONS: Rooftop pool was closed - in LA? In Aoril? C'mon! And it is the size of a large bath tub. Decor was just old school, not interesting or even that nice. Marble yes, but kinda old and....icky. Bathroom amenities were the same brand as they use in their Hampton chain (as I said before - it has a boutique label - but where oh where was the boutiqe-y - ness?) Two towels, had to send for more. Two glasses, had to send for more. No robes. Mini bar had no fridge....? Kinda lame supplies. Coffee in lobby gone at 9:35AM, maybe earlier but I wasn't there earlier. Noisy maid service in the afternoon. Okay, I sound like a princess but again, this was a couples weekend in a boutique....right? If I were there for two days for work, it would be fine. There's a large marble desk in the MIDDLE of the small room. But it's not a cheap place. For a few bucks more one could stay at the truly boutique-y Standard (which also had some issues, but it lived up to its' reputation). If you're there ask for a high up room and eat lunch at Sugarfish - FABULOUS. Also drinks at Varnish - if you can find it.",2,3,1,1
"Very Nice
Great Four Seasons city hotel, beautiful views of Lake Michigan and a great location right off of Rush Street and Michigan Avenue. Only small complaint is bathroom is a bit small - with only one sink...but that is just because of the era of the hotel. Wonderful restaurant, wonderful and friendly staff. The hotel rooms start on the 30th floor and is on top of a mall with a Bloomingdales as a anchor store. We walked over to the Ritz Carlton (also a Four Seasons Hotel) and we were glad we stayed at this one as I personally like the subdued elegance of this particular hotel.",5,4,-1,1
"Not much comfort in the inn
The rooms are very basic and very small. To think some of the rooms can hold 4 or 6 people is mad. The bathroom is really, really small as well, plus the toilets have a tendency to clog up very easily. There is also no view from any of the rooms, apart from a few on the top floor. 
However, there are a few plus points to this hotel. The rooms have a safe, which is handy. Also, it's situated in a good location- near a subway station and many landmarks. 
I stayed here during hurricane Sandy, and all the power and water went. This was ok for someone on the 5th floor, but any more than that, and it was hard work up and down the stairs! The hotel managed the situation very well, but I moved to another hotel due to there being no water for several days.",2,2,0,0
"Wonderful staff and stay!!
This hotel is close to airport, features a wonderful DEN restaurant for b,l,d and a full bar. The rooms are beautifully decorated with heavenly upgrades not found in my other hotels in my Houston stay. The staff is what will make me stay here exclusively. The DEN staff are fabulous! Warm, gracious and attentive. Housekeeping kept my room freshly and tidy without excessive noise bright and early.",5,5,0,0
"Hotel was Horrible
Don't stay here. I stayed one night, over priced, service strinks as does the manager. Hotel staff lied to me, Person working 11 - 7AM on Friday night told me he would have coffee waiting for me at 6AM. I couldn't walk my leg was hurting. I told him that over the phone. When I got there he told me there was no coffee. When I told him I just spoke to him on the phone and he said there was coffee he tried to rectify it by giving me a cold cup of coffee. I was pissed. Will never stay here again.",1,1,0,0
"A stranger used my toilet
Although the cheap rate ($200 for July in NYC) should preclude my ability to complain, I’m kind of a stickler and I expect my hotel room’s toilet to not be used by strangers. However, upon arrival my room’s door was mysteriously ajar and there was blockage in the toilet. That’s just gross. I got a new room, but the ick-factor had already seeped in. 
Otherwise, I will try to be objective and say simply that this place does not live up to the Starwood name. It’s not dirty but I wouldn’t call it clean. The location is good if you want to be central and near the park, but I would not call the stay “comfortable,” which is what I usually expect from the Starwood name.
Maybe that’s why, as I was told, it will soon no longer be a part of the Starwood network after this summer.
We moved to the Four Points by Sheraton in Long Island City after this for the same price and loved it.",2,2,0,0
"Not your first address
If you are a bit like me (European), then this place is not your first address. Arrived at noon, still no room free at 3pm – seems they can’t handle predicable large volume -> understaffed. Not the place to get a good sleep either: in three nights I hardly slept during the first and second. The place is loud, no possibility to open a window – even a tiny bit. And this is what would have helped immensely: sticky air to give me headaches; loud AC did not help either. In the second night I started smelling smoke deep in the night. Nightmare. Third night I slept from pure exhaustion. Neck aches from pillow. No complimentary breakfast. Will know better next time. I am not a friend of US corporate hotels generally, but this was worse than usual. Good thing: very central location; good shower. Huge TV if that's what you care for. Staff is fine. The problem is a greedy corporation.",1,2,1,1
"the worst stay ever!!!!
When we got to the hotel we checked they gave us the key to our room when we got up to the room the key did not work , because someone was alreally in that room . there we were bags in hand trying to open a door that a man and his family was already in. A man that could not speak english sent us to another room. By this time are friend got to his room there was a do not distube sign on his room. Once again the room was already occupied. Next my kid was in the bathroom this man (a differnet man that could not speak a word english i think) just walked in my room and headed to the bathroom I am trying to tell him no all he does is roll his eye's at me i had to get between him and the bathroom door. He finely handed me the towels and left the room. I went to the front desk to complain and ask for a do not distrube sign. It took a while before they found a sign. I took my kids swiming in the pool had a nice time untill one of the kids that was with our group stepped on a plastic cover that was broke and hurt his leg I went back to the desk and told them about that did they check on him. NO! They ask where he went I told them that his dad took him to there room to check on him. Someone put a wet floor sign over the hole that the child almost broke his leg in. Last but not least the breakfast was nasty. When i called booked the 2 rooms I talked to a man that spoke english if I would have known that he was the only one we would have stayed some where else. If you try to tell me they do speak english tell me why that man try to go in the bathroom with my little girl. Do you employee perverts. There was not enough pillows or blankets one of our put out couches did not even have a blanket.",1,1,0,0
"Seahawks Game
We were going to a Seahawks game and wanted a hotel that was close to everything. This hotel is in a perfect location and is classier than anyone needs or deserves. From the time of arrival, when i realized that I had screwed up my dates (I wasnt suppose to check in until a day later) till the time I checked out (They gave me a complimentary ""late checkout till 2PM), this place was everything we wanted.
the room they gave us because of my screw up was the presidential suite! The room was about 2000 sq ft with a grand piano in it!!! Room was very clean and obviously spacious. The staff were extremely professional and polite, bell boys could not do enough for you the concierge was very helpful and the BMW 7 series hotel car was the icing on the cake!!!
Everything from restaurants, shops, bars and harbor front were all within walking distance. Seahawks stadium was a about a 40 minute walk but was nice to walk through this part of old seattle before the game!!!!
We thoroughly enjoyed out stay!!!",5,5,0,0
"Very Disappointed
I stayed for a convention over 3 days at this hotel. From the moment I stepped out of the car out front until the moment I left the parking deck I was treated very rudely. I had called a few days ahead about parking to make sure that we would have space when we arrived around 8 the morning of the con. We were told that parking was full and we had to find it elsewhere, possibly with directions from valet. We step outside and speak to them, only to be shrugged at and told ""Maybe UDC. Take a right, then a left, then another left"" and that was it. Being out of state, these were not the best directions so we decided to unload and try again. We grabbed a cart only to be whistled at by some valet attendant and then stared at. We asked what the problem was and he mumbled at us so we had to ask again. Another man approached and explained we couldn't use the carts, that they had to help us in order to use them so he proceeded to help us unload the car (this was an anime convention so we had a ton of costuming stuff etc that we didn't like to be touched as we really are the only ones who know how to handle them) which only took a few minutes really. After we got everything loaded onto the cart he directed us inside to the bell attendant. He stood there staring as us for a moment so we asked him if we could go up and he proceeds with ""What room?"" so we kind of look at him confused being that he should have asked this before we had to ask why he was staring and also in a much nicer manner. We told him and he said he would meet us there. We get back to the room and some of us go to park the car and he eventually shows up practically throwing out items on the floor and beds and then stands there. I feel like a tip is completely dependent on satisfaction with services provided so I was not offering. As he left he proceeded to very loudly blast my sister and I for not tipping. Right after this happened a phone call came in from a friend that said the valet attendant let him into the deck to check for parking and that there were multiple spots. I felt as if they wanted us to valet park to spend more money as our self park for the con was discounted. We went down and spoke to a manager. This should have been the end of it but alas I was woken around 6 in the morning with the maid service door buzzing across the hall as well as them screaming at each other down the hall and laughing extremely loudly. Thankfully another guest asked them to quiet down. When we requested toilet paper we where met with a shrewd ""Fine, ok"" and then when we requested more coffee and towels it took hours for them to arrive. Finally, when we where leaving the parking deck, after paying for parking and the bill, the card wouldn't swipe. The man came over and when we told him he shrugged. We sat there a moment until he finally asked where our bill was which we stated had been packed in the back of the car with everything else and alas, another shrug. We sat there trying to discuss backing up to unpack while other cars where behind us when he stated if we gave him $20 in cash we could leave, which we did in order to get out! The rest of our close group, who stayed in another room because there are 11 of us, signed up for a double room with 6 guests and was given a single room in the old ugly part of the hotel with no fridge and a toilet you could barely fit on. Not to mention that I collected a HUGE wad of dog/human hair from the middle of the floor and kept it to show the front desk the uncleanliness. We have also met other con-goers in the same hotel with the same experiences. So ultimately, none of us will be returning to his hotel or this convention as long as it is held on the premises and I am completely and UTTERLY disappointed as being treated this way. We have been doing this for 6-10 years and doing multiple cons a year and have NEVER been treated as third class citizens. Service should always be provided with a smile and to the best of ones ability and that is NOT what you get at this hotel.",1,2,1,1
"Pleasant hotel in a quiet neighborhood, but close to downtown.
Location – The Days Inn is located a little north of the city, on Diversey, in the hip Lincoln Park neighborhood. There is a bus stop right outside and CTA trains just 5 minutes walk away. I was easily able to get from O’Hare to the hotel, and then around the city just using public transport. If you like to walk, Wrigley Field, the Zoo and numerous venues are all within 20 minutes. There is a Trader Joes right across the street, a good quality diner a block away, and a very well stocked liquor/convenience store. There are plentiful shops, bars and restaurants, all just blocks away. There is a doorman/valet and they always greeted me politely. 
Check-in – Check in was quick, and smooth. I was given the code for the free WiFi, told of the hotel’s amenities, and asked if I needed anything else. 
Room – When I got to the room, the door was slightly ajar, as a cleaner was using it to plug in her vacuum. When she realized I was there, she was very apologetic, so no big deal. I was glad to see the cleaning staff actually cleaning, sometimes a rarity in hotels! While not spacious, the room is comfortable, with a separate armchair and desk. Would have liked more outlets, but had enough for all my stuff. When trying to connect to the WiFi, the password kept being rejected. A quick call to the front desk revealed that my misreading of the slightly scrawled handwriting of the clerk was the issue, problem solved. Speeds were not always very quick, at least in my room. If you wish to do more online than web surf, you may need to request a room closer to the front, or maybe go down to the lobby. There is a fine new LCD TV, with good channel lineup including HBO. The bathroom is roomy and comes with some nice quality products. There is a step up from the room, so there is a little night light that comes on when you approach. Nice touch and avoids that usual fumbling in the dark for a light switch in an unfamiliar room. Bed was clean and comfortable. The only thing to critique is the view – I opened the blinds and had a view of a brick wall about six feet away. I presume the Business Place rooms have a street view. 
Restaurant – No restaurant, but there is a breakfast room, with above average continental fare (fresh juices and fresh fruit). Nothing special, but many hotels in Chicago don’t offer anything and charge much more. If you want a coffee and Danish while reading the paper, or carbo-load on bagels and juice, this will hit the spot. On weekends, the tables can fill quickly, so you may have to retire to the lobby or your room to eat. The lobby is much nicer than the average Days Inn, and many times, I saw people hanging out there. 
Amenities – Beyond the free breakfast, WiFi and daily paper, not that much. No workout room, pool or bar. But there is a gym down the street and plenty of bars in walking distance. 
Check-out – Checkout was smooth also, and the desk clerk asked if I needed anything else before I left, including a taxi. Very polite.
If you don’t like walking or public transport, or your business is all downtown, you might want to be closer, but if you appreciate a good hotel in a quiet location at a very good rate, this is for you.",4,4,0,0
"Beware
I have been a loyal customer of the Hotel Granduca but my last stay was the worst experience. I reserved a room similar to a junior suite. The tv in the living room didn't work and what was worst was the room stunk. It smelled like some animal died in the room. I expressed my concerns and they would only move me to a smoking room. I explained to them that just a week ago I stayed with them for 3days and I would appreciate a little customer service but unfortunately that did not matter to them. As I was checking out I again told the front desk of the foul odor and that the tvdidnt work. No comment from the front desk. I will stay at the St Regis next trip.",1,1,0,0
"Great Location
Great location but our room was VERY small and our basin did not work and even after reporting it was never fixed or acknowledged. No view from our hotel but not a major thing. Would be good to have tea/coffee facilities in the room.",3,3,0,0
"Great Boutique Hotel
We had a great stay at the Alex Hotel. It is a short walk to Times Square & the theatre district, but was far enough outside that it was quiet at night, so we were able to sleep well. 
The rooms are not overly large (I don't think many in manhattan are), and while it is not the waldorf or four seasons, that isn't what we were expecting. It is a wonderful four star boutique hotel that is very clean, modern, friendly, and had everything we needed, including a very well equipped kitchenette with large fridge and freezer with ice in the room! The bed was very comfortable, and the rainshower was great.
 We stayed on the 27th floor, and the views from the room were wonderful! The only negative I noticed was that the outside of our window could have really used a washing (past guests had written their initials in the dust on the outside the window, which opens a few inches- plenty enough to get a hand outside)!!
We found all of the staff to be very friendly and helpful, including the front desk, maids, bellmen, and especially the doorman who got our ride back to the airport for us (who works until 3 each day). We had a great vacation in New York, and would not hesitate to stay at the Alex again!",4,5,1,1
"Not what I'm used to
We stayed for one night - the staff was super friendly and the location was great. Just a couple blocks from Grant Park. Price was okay I guess considering we were downtown but I know I've stayed at other hotels that to me seemed better for that same price. 
One of the 2 guest elevators was out of order so we used the freight elevator a lot. The room. Well, it was clean but because the whole room (trim, pipes, wiring, etc.) were all covered in texture spray, it made the room seem dirtier than I think it really was. The windows were frozen in time. Wouldn't open and wouldn't close - gap at the bottom of one window allowed cold air to flow in. Beds were hard and pillows were horrible. I was kept awake at night listening to the flushing of toilets. Nothing I couldn't deal with for one night but an extended stay will not be in my future.",2,2,0,0
"Renovated hotel in convenient area. Uncomfortable bed.
The hotel is located a few blocks away from Grand Central station. The area is fairly quiet and safe. We took a shuttle bus directly from JFK and it dropped us off on the corner of Park Ave and 41th St...minutes away from the hotel. The location is superb for business and pleasure. There are many fine restaurants around the area and we had no trouble sleeping at night even though our room was on the 4th floor facing 40th St. 
WIFI is offered free throughout the hotel, but I got the best reception in the lobby. There is a restaurant connecting to the hotel but we did not try. 
I was impressed by the size of the room. It was large by NY standards. I noticed the room was renovated. There was also an ancient electric stove and microwave in our room. 
The only thing that bothered me was the mattress. It was lumpy and uncomfortable. 
The service attitude was not the best I experienced but they were able to deliver my requests with late checkout.",3,4,1,1
"Our Favorite Hotel in San Francisco!
This was our second stay at The Tuscan Inn this year.It is the only hotel we would consider when visiting S.F. Prime location close to all attractions and restaurants,and great value are a plus,but it is the quiet location, immaculate and spacious rooms, ultra-comfortable beds,and wonderful service, that will keep you coming back.All the amenities,great toiletries,free wi-fi,and a warm, personable,and caring staff,made our stay perfect, once again!",5,5,0,0
"Decent hotel
We stayed for 2 nights during 2012 Equine Affaire. The dining room/bar seemed to be grossly understaffed when we had dinner and breakfast. At dinner, there was 1 man who was bartender/waiter/server/busser trying to serve at least 4 other tables along with bar patrons. It wasn't working well -- and we had to go to the bar to get everything from our drinks to the check. At breakfast we ran into a similar situation with our waitress/server feeling overwhelm (or so she told us!!) Our room was small but adequate. Not sure that we would stay here again - but the price was reasonable.",4,3,-1,1
"Too few details from Hotels.com
No air-conditioning at all in the building. 3rd weekend in October, it was 50 degrees outside and 90 degrees in the rooms...I tried two of them. There is no parking, no valet. It's on kind of skanky portion of Stockton St... located near some good streets but it looks like you're walking up to a brothel. 
If I had brought a girlfriend...I would have had to leave and go to the Grand Hyatt down the street. I don't mind cool and funky but this was a little too low rent. 
By far and away, the coolest thing about his hotel is the Jazz bar. 3 piece saxophone trio was fantastic. So, go visit on Friday or Saturday and have a drink...but stay elsewhere. I booked through hotels.com and thought it was a good deal...then checked travelocity one hour later and found better prices for higher quality hotels. 
**and the the review I read about hearing the beeping garbage trucks is true!!! don't take a room on the front side of the building!! I moved to the side. 
Overall, my mistake...but check out the bar for an hour when in town sometime.",2,2,0,0
"redone old Super 8
Our room was the size of a closet. No Microwave No refridgerater as requested. We stayed two Night and it was a very noisy place. Will not be staying there again. The parking was worse than the food they called breakfast.",1,1,0,0
"Older Hotel that's In good shape
Our hockey recently stayed at the hotel for a Dallas tournament. The hotel is older, but clean. It appears that it was recently remodeled. Their continental breakfast was very good and well serviced. The staff was great, though the hotel was hosting several events and they did not have enough wait staff to accommodate the needs of everyone. There were more than two hockey teams on the premises, plus a Nerium convention. The hotel could have made a lot of money in food and beverage if they had staffed accordingly.
The maid service was excellent and the beds were clean and comfortable. The wood blocks used to prop up the bed frames weren't appealing. The TV's in the room are large but do not come with HD. The channel selection is also limited.
The room was overpriced. They charge our team $99 each, when you could go on to any travel site and get the same room (with breakfast) for less. It would seem you would get a discount for buying more rooms. But that wasn't the case. Overall, it was a good stay.",3,4,1,1
"Dissapointed
I booked this hotel for it's excellent location on wacker and michigan Ave, unfortunately this was it's only Plus.
We stayed here for 5 days for buisness and pleasure, upon entering we found that the the hotel is actually 2 hotels: the River and club quarters, check in went smooth for the two rooms we had, we paid $170 for a regular room, and $225 for a suite per night. Both rooms were actually smaller than any standard hotel room I have ever stayed in. The room me and my wife stayed in was positivly tiny, I measured it at about 220 square feet.
The TV was a 17"" and pretty much useless as it was on the far wall of the skinny room as far as possible from the bed,the Wifi was useless it was impossible to maintain a connection.The bathroom was incredibly small with only a small shower stall, toilet and sink, it didnt even have a normal door, instead it had a sliding pocket door with the ""door"" to the bathroom open I could sit on the toilet and reach the bed with my foot!. We noticed over the week that the house keeping was not up to a very high standard, they just made the bed and changed the towels, no cleaning was done.
The tipping point was when we were checking out we couldnt find our sunglasses, we had not used them at all during the week (cloudy), and assumed we had packed them in our baggage, however they were not to be found when we got home, so we reviewed our pictures from the week of the room and can see them sitting on the desk in each days pictures.
Once we returned home we called and emailed the hotel for several days, finally after several days of calling and emailing and getting the run-around we got a hold of someone, who could only report that nothing was found in the room after we checked out (they came to this conclusion without putting us on hold or checking with anyone, just an immediate ""nothing was found"". 
To be honest, my only assumption is that they were stolen by housekeeping, as I have pictures of them sitting on the desk the day before we checked out. Likely our own fault for leaving two pairs of high end sunglasses out in the open.My dissapointment is in the hotels customer service beeing so difficult to get ahold of, and then just immediatly telling us that nothing was found.",1,1,0,0
"Loved the Hotel
My husband n I recently stayed at this hotel for several days n was totally impressed. Starting with the front desk to entering the beautiful clean updated room. The breakfast was perfect for a quick eat n run. The manager n staff including the maid service was very professional in all areas. I highly recommend this hotel to everyone. Rates are reasonable. This is for sure a 5 star in every way. Mike en Sue",5,5,0,0
"worst Hilton
Took 1hr and 15mn to get to the hotel from Bush intercontinental Airport /musty room air and depressing dark green curtain on 1960 yellow walls without decoration.The desk chair could not be adjusted higher.View of the roof and 2nd little room with sofa and table and window to the hallway with same dark green curtain.Ordered room service ok soup very very ordinary salad for $30.00 all included.
Next day waited and waited for bus outside in hot noisy all hotel buses and parking shuttle area
Had to know that the red marriott bus is the pickup I guess Hilton cannot afford a sign.The bus 
driver had to find the Hilton guests .Very disappointed .The desk agents were very nice and smiling and the lobby is beautiful .Hilton is just not for me.",1,2,1,1
"Great gym! Good stay with 2 hiccups.
First, this hotel has one of the 2 best hotel fitness facilities I've ever used. Its hard to maintain a good fitness schedule when travelling a lot for work, especially if you can’t get into a good gym nearby and since most hotel “fitness centers” have only a treadmill, elliptical and maybe a universal fitness machine at best.
The fitness center really is “State-of-the-art” with a bunch of good, newer treadmills, elliptical machines and bikes. There are real free weights! There are several racks of dumb bells, bar bells, and numerous machines that are all clean and well maintained. 
The dining options within the hotel are ok. The service wasn’t the fastest, but they were usually busy. The pricing was a bit high, but it is downtown Dallas, so its to be expected. The room was comfortable; I was in the north tower on an upper floor. There was a little bit of street noise, but not enough that it bothered me. 
The only 2 complaints I really have are these:
The coffee creamer in my room was bad, and curdled in the coffee.
Wi-Fi/internet isn’t free. In a hotel where we pay so much to stay, I shouldn’t have to pay for Wi-Fi in my room. There is a lobby downstairs with free internet access, but I should be able to work in the comfort of my room without having to pay extra.
Overall, it was a good stay, especially since there’s not much to do in the downtown business area of Dallas.",4,3,-1,1
"Five-star stay at this Hotel
I stayed at this hotel for 2 nights in March whilst in Seattle for a shopping holiday. The weather was atrocious (wind, rain and even snow) but the room was cozy and clean. 
Check-in was quick (room wasn't ready) but they kept my luggage and I was able to go for lunch unencumbered. 
Lovely afternoon wine tasting in the lobby between 5 and 6. A little stingy with the appetizers but it was a nice way to unwind before dinner in front of a roaring fire.
The windows open in the rooms so it is nice to get fresh air at night. Robes to use hang in the closet and if you're an In-Touch member you can pick something from the mini-bar. (Cashews were lovely!)
I had booked a King Premier room with a $20 food credit per day. It worked out nicely for breakfast at Tulio. Tulio is a lovely restaurant and even though I have been traveling to Seattle for over 30 years I have never eaten there. On my next trip I will make a point of dining there!
Front desk was very accommodating and let me have a late check-out so that gave me time for a long walk around Seattle before leaving.
I would definitely stay here again!",5,4,-1,1
"Great, but not what you would expect from Mandarin
Slow drains, no hot water at the sink, hot water pump broken in the spa hot tub, no response from housekeeping request...just not what you would expect from this hotel group. I also stayed at the Mandarin Oriental in Hong Kong, and service was beyond my highest expectations. Beds are very comfortable, but they are double (full), not queen size, so small for 2 people. The staff in the lobby bar was very friendly, and the rooms and facility are clean, the shower was outstanding with great water pressure. The check in staff could not answer any questions, but generally nice. Food is expensive (expected) and the location is convenient ONLY to the Smithsonian museums and monuments. Beautiful hotel, but needs some attention to really live up to the reputation of this chain.",2,3,1,1
"Not bad for one night
I made a decision on this trip that a hotel like this one is not bad for an inexpensive overnighter- where you don't spend much time in your hotel. A flat screen tv with some kind of viewing brochure would've been nice, but I did sleep well, and the front desk was polite.
Clean.",2,2,0,0
"Mixed emotions!!
The view is nice, but that's about all. We paid a lot of money for a view only. The room is small, over crowed with furniture and was not well maintained or clean. In our 3rd floor end room (room 320) there was a king bed, loveseat, table and 2 chairs, small refrigerator with microwave on top of it, along with an air conditioner sitting on the floor, 1 night stand and dresser. The room has 2 sets of French doors but it is so crowded you cannot open but one set and that is if you move everything else to make room to open them. The bathroom is tiny. You have to sit on the toilet sideways to keep from having the sink in your face. The floors were so dirty that if you walked from the small bathroom to the bed (approx 6 feet) your feet would be black on the bottom from the dirty floor. The color of the decor was drab - dark brown and ugly painted walls. The curtain rods were broken and rusted so you had to fight with them to open up the French doors. The pillows were old and very over used - one we had even smelled terrible. The small area they had for you to hang clothes was rusted and you could not use it very easily.
Ocean Beach is a very diversified area and we loved the shops and restaurants but the Ocean Beach Hotel needs to be renovated and they charge way to much just for a view. 
Also beware the hotel sits right on the street and you hear all the road traffic all the people walking by and we had to sleep with ear plugs to drown out the noise that goes on all night. 
All in all the hotel needs HELP!!! But the Ocean Beach area is nice and fun!",2,2,0,0
"Hotel is nice, but don't use for a group!
We stayed here for our wedding (June) and got a group block for our guests. We chose this hotel because they had a shuttle to our events. Our original sales person was nice, but after multiple issues and calls to straighten things out I became a babysitter and was treated very poorly at every attempt to find reassurance. I used to work in hotel management and know what is acceptable.
The room block report we received was inaccurate more than once, and I had made several of the reservations myself. The shuttle we agreed to pay for and reserve was then changed to be shared without discount or consent (until I protested). The link we were given went down for who knows how long right after our invites went out. I caught that mistake personally, the staff was unaware. With these being the only 3 things we'd really dealt with in preparation I was very insecure. I asked for the manager and he, the DOS, was the most arrogant condescending person I have ever dealt with in my life. There were no apologies, no attempt to make amends, and nothing but making me feel like a crazy bride and a nuisance. When I went to the general manager he told me, ""In my opinion you are micro-managing"", and 3 weeks before the wedding, ""If you don't feel comfortable you can take your guests elsewhere"". Not what a very busy bride wants to be comforted with. 
After my blunt request for resolution they comped the shuttle, but 4+ guests told me at the rehearsal dinner they drove because of issues with shuttle availability. Many guests chose not to use the service for the reception either due to the issues the night before. 
I was not going to write a review as the rest of the wedding was perfect and I wanted only to remember the positive, but the night of the wedding they put my new husband and I in a room behind the soda machine and ice-maker. Romantic bliss and much needed rest were not easy with the crashing sound effects. They knew it was our room as the left a card. Was that another oversight or retaliation for my complaints? You can decide. 
P.S. The hotel is directly across the street from one of Denver's most well-known strip-clubs, neon lights visible from east facing rooms. We also looked at the Fairfield Inn down the street and had some guest stay there. They were flexible in price and very accommodating to us and our guests.",2,1,-1,1
"Dismayingly Disappointed
As both an Intercontinental Ambassador Member and a Platinum IHG Member, was unfortunately dismayingly disappointed with our recent stay. We stayed here for 2 nights to celebrate my wife's birthday, for which we were extremely excited and for which we were willing to spend for (Our other hotels for the rest of our vacation were in much cheaper hotels). After having had countless fond memories in IHG properties we've stay at in different countries, most especially with the Intercontinental Brand, we chose this new property despite the relatively more expensive price, understandably due to its excellent location, to celebrate the special occasion. Our experience however from the first moment upon check-in was simply far from what we'd expect from an Intercontinental. We could not check-in even by the standard 3pm check-in time. The service was outright stone cold, not to mention unapologetic. By the time when we did check-in, the water from the sink, was leaking all over the bathroom due to the pipes below. Upon calling the guest service to provide the feedback regarding the sink and the check-in experience (Since we received this paper that as Ambassadors, if at any point in time during our stay, we felt it was not ""Excellent"", all we needed to do was call the guest service number), unfortunately the guest service was once again unapologetic while at the same time took the effort of justifying our check-in experience. I'm just simply so disappointed that I'm hardly angry, it was a sincerely sad experience to have celebrated my wife's birthday in this property.",1,2,1,1
"Spacious rooms
We stayed here at both the start and end of our trip.
Our first stay was for 2 nights in a King room. The room was very spacious, with a nice living area with fridge, sofa and TV, a large clean bathroom and good size bedroom – lots of wardrobe space and a very comfy large king bed. Our stay was very comfortable.
For our 2nd stay (at the end of our trip) we were moved to a casita. When we arrived (in the evening) there was still a food tray left from the previous guests outside our room which wasn’t very nice but was cleared after a request. The casita however was very spacious and arranged on 2 floors with a kitchenette area and good sized fridge. The space was very comfortable. I think the casita would be good for a group/family rather than a couple - we were quite happy in the room. There was also a loud humming noise (sounded like a motor/generator) that sounded throughout the day and late into the night however which was annoying however as we were only there for 1 night we didn’t ask to be moved.
The grounds around the hotel are very nice and the water park (free entry with room) was an added bonus with lots of swimming pools, a lazy river, bar etc. You can get a nice breakfast at Rico’s Grill onsite (amazing pancakes!), where the staff are friendly, and they also offer a happy offer in the afternoon.
The location is pretty convenient and is close to the airport and Scottsdale.",4,4,0,0
"Very good
The room we stayed in was very small infact it was almost impossible to get undressed in the bathroom but the room was very clean and that was more important to us. Location, WELL you could not get better. Half a block to Magnificent mile and about five blocks from Navy Pier. The staff there could not be beat, so helpful and all kinds of knowledge. (Vic you are my hero). Just outside on either corner there is a 7-11 and a Dunkin Donut mmmmmmmmmmmm. The roof top on the 22nd floor was good and a great place to meet people from all over.",4,4,0,0
"Disappointing Hotel
I was very disappointed with my stay. There were two specific reasons for the low rating. The first was the bathtub. The drain in the shower was ripped out of the tub and was laying on the surface of the tub. The tub had peeling paint everywhere as well. It felt and looked fairly dirty as well. I notified the front desk upon checkout of this issue. Hopefully they have fixed it. The second reason is that I was attending a conference at the hotel and had to be at a session at 8am. I had requested a wake up call for 6:45 am via the hotel's wake up call system. My wake up call didn't happen until 7:54am. Fortunately, the hotel has a policy where they will give you points/or reimburse you if the wake up call does not work. If the hotel had to establish this policy, it may be time for them to overall their entire wake up service system with a more reliable technology. The location of the hotel is in the heart of Times Square - for many travelling families and business people, who enjoy Times Square - this location is probably ideal for you. When looking for hotels in NYC, please beware before booking here.",2,2,0,0
"Nice, but pricey and opportunity for improvement
While it is a beautiful hotel in an excellent location not everything was worth the high price.
We tried to communicate with the hotel via their Facebook site prior to our arrival but never got a response. After arrival we placed a request at the front desk for house keeping which was not carried out. It also took rather long for our luggage to arrive at the room (20 min). 
The room was New York small. Two guests with luggage for multiple days might struggle. 
One thing that keeps surprising me is that hotels like this don't expect you to travel with electronic devices that you would like to charge while in the room. There were no empty outlets at the nightstands or the desk. I know the hotel's theme is not 21st century, but still...",3,2,-1,1
"Outstanding stay!
Great staff, clean, wonderful for upscale clientele.",5,5,0,0
"Skip the food!
This is one of the older hotels in the Inner Harbor area so be prepared, yet that age is part of why the lobby is so breath-taking. Done to reflect a day gone by in Baltimore, you feel in many ways as though you are in a hotel fresh from the 1920's, which adds a touch of class and elegance.
It's a quick walk to the Inner Harbor and just a few blocks to Camden Yard. There seem to be great restaurants in every direction, and the Front Desk staff are great at offering up their own suggestions--Joshua, Russel, and Felicia to name just a few. Sorry, I can't remember more names as the staff was exceptional; they are the strength of the staff to be sure.
The elevators are a thrill ride in and of themselves. The doors shake and scrape as they close, and if you pick the car, you may feel like a martini by the 10th floor.
The rooms were spacious and clean with only a few minor details amiss--admittedly I am insanely picky having run a Housekeeping Dept. in a prior career. Don't plan on watching much TV as most of the channels focus on sports or news. (I didn't mind, but I think my wife is done with Sportcenter until next summer.)
DO NOT EAT THERE! Never mind the fact that the hotel is surrounded by everything from local hotspots to major chains. I am flat out saying the food is dangerous and so is the staff. We went at 9AM, expecting the place to be empty for a late breakfast, so our food would be quick, hot, and fresh. First, we were seated at a dirty table, which was cleaned with us seating, and then placemats thrown onto the table. We were asked if we wanted drinks, and I ordered my usual coffee while my wife ordered apple juice. After 5 minutes, the waitress returned to tell my wife, ""The truck hasn't come in yet, so we aint got no apple juice. What can I get you instead?"" Cranberry juice. The waitress literally responded with ""Fine."" Five more minutes pass and our drinks arrive, and the waitress acted put out when I asked for silverware as we had none and I actually wanted to stir my coffee--mind you, there were 3 other patrons at this point and they ALL had the buffet. We ordered our meals and waited. 10 minutes pass before the waitress asks if we are now ready to order. WE did order, we tell her and repeat our meals. ""Oh, yeah, yeah, right. I gotcha. It's cool."" She runs into the kitchen, comes back and says our meals will be ready in just a moment. 20 more minutes pass--we were having poached eggs if it helps you understand my frustration--and we track down our waitress. Someone, I am assuming a member of the kitchen staff emerges with our meals. Cold and from a can. The biscuits were cold, the sausage gravy was from a can, and had a 4 pieces of sausage in it--hardly worth $11. My wife had ordered the eggs benedict, which had been under a heat lamp so long that the sauce had formed a skin and the yolks had cooked through. Send it back! When it came back, the plates were dropped on the table, and our waitress walked away without a word. The eggs had been recooked while everything else had been microwaved--quick way to tell is if the plate is hotter than the food; it's a side effect of the high power microwaves restaurants use. After a few minutes the waitress returned and said, ""Is it hot enough, NOW?"" Well, no, but I wasn't risking what they would do to the food. I ate the eggs and left. Couple of added points for you: #1 I didn't pay for this. Management heard all this and took it off my tab. #2 As I told management, bacteria grows best in food between 39-140 degrees,which means that kitchen crew willing sent out 4 plates of dangerous food. Talk about no pride or care in your work! Eat there if you will...at your own risk. 
I'll stay in the hotel again, but I won't even trust that kitchen to make my coffee.",3,4,1,1
"recently renovated and great tourist location
this is a great location if you are a tourist. the rooms were recently renovated and very clean. everything was in working order. no restaurant in hotel but go 1 block to the beach street grill and you will not be disappointed. there is a very small but enjoyable pool for the kids. step out the back door and you are instantly on the bay. the F line is right outside the door. the front desk service was more than friendly and attentive, especially to Carlson Concierge Elite members. they even had a nice bag of carmel popcorn waiting in our room for us. 
1 downside is that if you have 2 beds in the room they will be doubles and not queens.",4,4,0,0
"Great hotel
My family and I absolutely loved staying at this hotel! The price was excellent and the quality of hotel did not suffer for the lower price... The rooms were cleaned and maintained well. The stay included breakfast every morning, which had a different variety of food each day. LaSandra working the breakfast area was pleasant and did an excellent job keeping food filled so no one had to wait for food. I always stay at this hotel chain because I've never had a bad experience with one! We stayed here for 4 nights and and left with not a single complaint! Hope this helps other people trying to decide where to stay while in Jacksonville! It is also very close to the mall, grocery stores, and plenty of good restaurants!",5,5,0,0
"Great choice
The Embassy Suites are usually our first choice of hotels. The hotel was beautiful on the inside and outside. The staff was very friendly and very helpful. The breakfast was good as usual. I especially liked the made to order omelette!. The room was clean and roomy. Would definitely stay here again when we come to Indy.",4,5,1,1
"NOT a ""bargain""
We were in town for 2 nights for a concert and opted for a what we thought was a ""bargain"" hotel. We were duped! First, to be objective, I will share the ONE POSITIVE from the experience: The bedding was a perfect ""fit"" and were comfortable. 
Now for the negatives: Upon entering the room, I sense of smell was immediately assaulted by the smell of urine and smoke. This is a pet-friendly hotel (which I discovered the day of check-out). Apparently, there were two failures: 1) on the part of reservations by not honoring my request for a smoke-free room (or perhaps the previous occupant could not abide by the ""rules"" and 2) the cleaning staff did not use the $15.00/per day pet fee to properly clean-up a pet's ""accident"". 
This is definitely an outdated hotel by the furnishings and room layout. The sink was located in the sleeping area of the room and separated from the bathroom by a pocket door. The pocket door did not have a sufficient handle and had to be ""pulled"" by placing the finger on the very top of the door and tugging. When we finally got it pulled partially closed, there was a rather sharp edge that could easily cut a small child's finger. Towel supplies were minimal with two bath, hand towels and wash cloths for two guests.
While the hotel boasts of wireless internet service, the speed was so slow that I opted to use my husband's ""hot spot"" using his mobile service. The business center computer was also experiencing difficulty with internet access with no IT support to resolve.
The indoor swimming pool was an oversized bath tub with poor ventilation (like walking into a sauna). We took one look and swore it off, however our traveling companions attempted to indulge and found the water level inadequate and the condition of the swimming pool very unclean.
On our 2nd night, our room key (and the keys of 3 other guests) would not work. It required TWO trips to the front desk to re-magnetize the key. No apologies from the front desk, in fact they acted as if I were being a ""bother"" to request access to my room.
Complimentary breakfast bar is removed by 9:15 amm, so be prepared to rise early on the weekend.
Upon check-out, no one asked ""How was my stay?"" I think I understand why...they didn't want to spend an hour hearing my complaints. Stay away from this hotel.....",1,1,0,0
"Pleasant stay
The Parc 55 was a good hotel in a convenient location. We upgraded our room but unlike many of the reviewers did not receive the free breakfast. Glad we did go for a higher room though because the sounds of the city were not very distracting and we had a great view. Used the concierge a few times and although she was quick with her responses, she was not very friendly.",4,4,0,0
"Excellent customer service
My trip to Houston was for business and the staff at the River Crowne Plaza made my trip enjoyable. The rooms were comfortable and well maintained. In particular, as a first time visitor to Houston, Nicholas Ervin, on the night desk was a great help simplifying directions and patiently answering my many questions. I would definitely stay here again.",5,5,0,0
"Great location!
This was our first trip to New York and the location of the HGI couldn't have been better. Its within walking distance to many things and if your destination is too far then there is a subway station right on the corner. The hotel staff were friendly and helpful and the rooms were comfortable and clean. I would visit this hotel again (hopefully soon!).",5,5,0,0
"Great staff/horrible bed
We spent 2 nights here for my husband's yearly trade show. The hotel is very busy, the show was housed at the hotel, and the common areas are always crowded, the elevators can't handle the volume with all the comings and goings.
The staff is friendly and professional. Every person we encountered was eager to please and we were handled with politeness. 
The hotel rooms are decorated in a spa hotel/boutique hotel way....grass paper wallpaper, earth tones with accents of orange, no bed spread- a runner at the end of the bed. Everything looked very nice.....
However, the basics of what you need in a hotel room were not there:
1. A comfortable bed. Our bed had a decided sag in the middle and sleeping on it was punishment. A change of mattress is well overdue. From Hyatt, I expected so much more. Recently, I've had much better beds at Hilton, Hampton, and Holiday Inn.
2. Comfortable pillows. The pillows were as soft as cotton candy. 
3. Enough counter space in the bathroom to lay out stuff like deodorant and toothpaste. I know the pedestal sink and dainty glass shelves gives the bathroom that designer look, but it's not practical. 
4. A comfortable chair. The chair and ottoman in the room looked very designer and boutique, but they were not comfortable.
We had room service deliver breakfast one morning. The food was the proper temperature, the order was 100% correct, the person making the delivery was very friendly, and the food was delicious. 
It's a shame the hotel gets so much right, but falls down on the basics of what a hotel room is all about: comfort.",3,3,0,0
"DO NOT go here
Horrible service... extremely rude. Absolutely not accomadating to any request we had. We tried to be nice and they did not comply. Not helpful in the slightest bit. I do not recommend this hotel. There are plenty of beautiful places to stay right next door!",1,1,0,0
"Under construction...underwhelmed
During my stay the hotel was under heavy construction which was not noted when we were making reservations. The place was in chaos. Workers started working every morning at around 7:30 which of course was very disruptive to sleep. The gym was closed along with the business center and the hot tub. At breakfast the cooks ran out of eggs. Also the shuttle only would stop at certain locations even though we were just a few blocks across the highway from where we needed to go. There was very limited parking available as well. While the staff was not rude they were in disarray and seemed very disorganized and stressed out.
 That being said the room was neat and clean and had a lot of room to spread out. It was also nice to have the breakfast included and evening drinks since I was on business. The hotel location is right in the heart of downtown so that is a plus as well. Before booking this property I would make sure that the hotel is not currently under construction. I would be interested to see how the place runs after it is completed. For the price however I would look elsewhere in the area at this time.",3,2,-1,1
"Good enough
If you're looking for a hotel near the gaslamp district in San Diego, this is probably one of the hotels you'll come across with when searching. I paid $253/night w/o the 24 hour in-out valet and the resort fee for the weekend. That's easily a $300/night room. What would you expect from a fairly expensive room? You get a good location, everything you need is within walking distance of the hotel. The gaslamp district is 2-3 short blocks away. Clean room. Wifi is included in your price which is a plus, good service, I asked for extra towels at 7ish AM and I got the towels within 5-6 minutes and got a follow up call from the reception if we received everything we needed. Good touch.
What you don't expect from a $300/night hotel. The hot water on our sink was fairly weak. We were in room 1685 and the hot water was non-existant due to the knob. The shower head sits very low. Im only 5' 7"" and you have to bend your back to get your hair soaked. Sound-proofing needs some improvement. You can hear all the emergency vehicles driving pass the hotel blocks away, not something you want to hear especially when you're at the 16th floor.
Everyone complains about the parking, we can't really do anything about it. It's downtown and there's no lot anywhere near by to park but I do agree $32 is too steep.
I liked the US Grant better than this hotel and it's 1 block away same street.",3,3,0,0
"should have been warned of construction
signs up all around hotel stating street construction 10/15 - 11/15 7 pm - 7 am.
They worked each of the 3 nights I was there until 7AM, never could sleep.
Hotel staff just stated they could not control the City.",1,2,1,1
"DISAPPOINTING ROOM
The staff at this hotel was very good. The rooms was very uncomfortable compared to other hotels I've stayed in in New York. The rooms was so small there was no place to put our luggage. We decided to leave everything in our luggage rather than try to unpack. No windows that you can see out of. It's like an interior cabin on a cruise ship.",3,2,-1,1
"disappointing
We stayed at the Sheraton Gateway for the convenience of being near the airport. We paid for an upgrade to allow us to use the lounge. The room was very ordinary and tired with no fridge.
The suprise came when we used the lounge. We had to pay for the wine and were given a slip on which to charge a tip for service. The woman in lounge on our first trip was brusque and surly. To add insult to injury the coffee machine broke down on our first day and it wasn't fixed for the 3 days we were there. The payment for an upgrade was a waste of money. Hearing others talking in the lounge it was apparent that a large number had got their upgrade for free.
The hotel was in an excellent position to watch the aircraft landing and we were pleasantly suprised at how quiet it was. Parking was in the airport public parking area which was not very convenient
Memmi",3,3,0,0
"Pros and Cons
Location is convenient to airport and car rental facility. The staff was friendly and helpful, but.... the service needs improvement. The bathroom had long black hair on the floor and toilet when we checked in. We needed more towels which we got when we called, but there was also only 1 bar of soap in the room. There was a water bottle of ""something"" left beside the bed. The next day when we returned to the room the same hair was in the same places, there was, again, not enough towels. We had a 6 AM flight the next day but could not sleep until 11:30 when the music in the lounge below us quit playing - it was very loud. (we were on the 2nd floor) The price was good, but I think we were given the bad room because of the deal we got. Probably would never stay here again!",2,3,1,1
"hotel avalon, new york
Furniture of rooms were very old.
Beds and linnens perfect.
Towels as well.
Breakfast wonderful.
Service very helpful and friendly.",3,5,2,2
"What a Super Surprise Hotel
I had no idea what I was getting myself into when my corporate travel department booked me into the Triton Hotel in San Francisco. I will sing their praises forever for this trip! The hotel is unique, with the most welcoming staff, fun and funky lobby (called the Living Room). Rewards program came with free internet and a $10 mini-bar card (and mini-bar prices were remarkably reasonable.) Morning coffee starts each day (and as a coffee lover, I will say that it is superb coffee), and each eveneing starts with a wine reception, again in the Living Room. The guest rooms are amazing. Cozy in size, and beautifully decorated, with one of the most comfortable beds I've had in a hotel in recent memory. Will I stay in future business trips? ABSOLUTELY! WIll I try to find an excuse to get back to San Francisco for pleasure and stay there? ABSOLUTELY!!",5,5,0,0
"Classy!
I stayed here for a business trip mid August 2012. I asked for a higher floor with some view and got the 10th floor with a view toward the Hancock building. I was very impressed with the room and hotel itself. The room was large with one of the biggest bathrooms I've seen in a standard room. The hotel was very clean and well maintained. The location was perfect for my business as well as nightlife. Almost everything was within a short walk. Next time I'm in Chicago I will be sure to stay at the Conrad!",5,4,-1,1
"Town & County Hotel
I had a lovely stay at the Town & Country Hotel. I loved walking the grounds and seeing all of the beautiful roses. I was there on business, but wish I could have spent more time. The hotel is very centrally located and the staff is pleasant and helpful. The rooms are comfy and cozy.",5,5,0,0
"Not worth it..not a starwood standard
Poor customer service, tiny rooms, uncomfortable beds, we have stayed with several W hotels but we were disappointed at this property.. nothing special in this property..just like a regular hotel.also i found some authorized charges on my bill...",1,2,1,1
"First time to San Antonio
Thought the hotel location was very central to lots of sites. We were right across the street from the Alamo and were able to walk to shops, sites and restaurants. Overall, very happy with this hotel. Also, Jose Rosales at reception was very helpful to us during our stay.",5,4,-1,1
"Not a good choice
We chose this hotel for two reasons, the ""sleep,park,fly"" service and because it is a member of Choice Priviledges . Not so, they are no longer affiliated with them. The only good things about this hotel was the shuttle service and the restaurant. We had dinner and were both pleasantly surprised by the food choices , presentation, and quality. The room was only OK, there was no deadbolt or other safety lock on the door.As we had an early morning flight, breakfast, free or not was not an issue. However, we did not recieve our wake up call at 3:30 AM so it was fortunate that there was an alarmclock in the room and that we are light sleepers. The front desk had marked us for 4:30, the time of our requested shuttle.",3,2,-1,1
"A Mostly Pleasant Stay
We had booked a 'Superior Queen Room', & eventually landed in an accessible king room after determining we couldn't manage the room originally assigned due to some temporary disabilities I had following surgery. This is almost comical, but originally, the only thing we asked for was a room close to the elevator, and the first room assigned was literally FURTHEST on the floor from the elevator. The hotel staff was very responsive, and eventually found us a suitable room. We were at the Peabody for a quiet few days (5) together; though the bed was very comfortable, it got noisy on St. Patrick's Day, & on the weekend when motorcyclists seem to invade Union St. in front of & around the hotel. We totally enjoyed the pool. We booked a Bed & Breakfast package; the food was good, nothing out of the ordinary. We rated the room average; in two rooms shown to us earlier, there was no place to stow toiletries, shaving equipment, etc., & little space for hanging up towels. The Peabody could solve this by installing more hooks and some shelves in the bathrooms. We liked the traditional & comfortable furnishings in rooms and lobby, where we enjoyed live music, some peace & quiet, and the ducks. I'd like to say thanks to the Peabody staff for accommodating my disability, & recommend they keep the Memphis Police after those motorcyclists. This is a family-friendly hotel, so you may find yourself next door to guests with exuberant children.",4,4,0,0
"Hide your wallet!
What a surprise I got when I checked in to this so called resort. First of all, how can you call yourself a reort when you sit next to Interstate 10? There are no good amenities available in the area. I was disappointed at the mandatory $40 a day resort fee that was revealed to me upon check-in. For that you get valet parking, usa today, internet and admission to their athletic club and water park. The water park was dirty, the room leaked water in the bathroom and the staff in the gift/concession were rude. They will not see any money from me again.",2,1,-1,1
"It is OK......
The other reviews are helpful yest let me add that if you come from the airport try to take the underground to get there as traffic can be very bad on the ground; I lost many presious hours in a 2-day visit. Also good to know that there is no dining or breakfast, just some snacks (which are well appreciated). Helpful yet very busy staff. Athough there was construction work going on in the street this does not bother much once in the room.
Room with fridge was clean, well equipped and in principle quiet. The bed was comfortable. I had to get the earplugs out because there was an awkwards sound during the night which was related, I believe, to surrounding rooms operating showers. And it has been a while since I had to mop the floor in the shower..... This was the second time I stayed in club quarters, I have recommended this hotel to freinds and probably would still recommend in spite of the little things mentioned.",3,3,0,0
"great find
We stayed for 7 nights at yotel for our honeymoon in new york. 
It is certainly very different form any hotel you've stayed in before!
We arrived at Yotel at about 10pm flying from the UK and it was abit confusing and alot to take in to have a 9 hour flight and then walk into someones graduation party and 'nightclub' but it was Saturday night and once we got upto our room (on the 27th floor) you wouldn't even know all the madness going on on the 4th floor. We never heard anything through the walls (apart from someones kid screaming one morning outside our door but it happens) 
The rooms and hotel in general was always clean and spotless and a lovely cool temperature in the room at all times. we had a fantastic view from our window aswell.
Not a downside, but something i wasn't expecting, was the lack of privacy in the bathroom area of the room. Not brilliant for newly weds when we have to ask each other 'to get a cup of coffee' while you go to the bathroom but im sure it doesnt both other people! 
The take out that we had from the dohyo restaurant was lovely aswell. 
'Breakfast' could be elaborated on a little more perhaps, but i guess the cost of breakfast is put into other areas of the hotel which i fully appreciate.
A great hotel, and relatively close to times square and where we wanted to go.
thanks Yotel!",4,4,0,0
"Poor Service
Overall this was by far the worst hotel experience I have ever encountered. The night staff when we check in at 11pm was extremely rude both on Saturday the 14th and also Sunday the 15th. We had added Saturday night to our stay which required us to have a different room on the first night and then move to the room we were booked into for the remainder of the week. Sunday when we arrived back at the hotel to check in we asked if our bags were transferred to the new room. The response we received with a very rude tone was I don’t know I just got here. I suggest you train your employees to respond in a more professional way perhaps. I am not sure but I will check for you or if the bags are not in the room when you get there please call me right away and I will assist you. Anything other than a rude I do not know would have done. We had to ask for towels each day as they were not supplied by housekeeping during room service. The phone did not work, the bed lights flickered and the bathroom lights were dim at best. The bathroom counter was never wiped down.",1,1,0,0
"WOW: I am here right now and this place is gross!
Okay, so I am here at the Crowne Plaza right now. We got into our room about 2 hours ago. The Staff: VERY Friendly. The decor, old. But this is fine, we expected it. What we didn't expect is the MANY hairs all over the tub (It is like they didn't even clean this place) and the NASTY bed spread with stains all over it. I mean seriously, I have 3 kids and 127 employees... I have been to 10 Countries and just about every state in the nation. I booked this on priceline because they said it was a 3 1/2 start joint. I am telling you, AT BEST it is a 2. I am so bothered, I am not even going to call down stairs to tell them because frankly, I don't have the time or the patients to be moved around. Shame on Crowne Plaza. Time to go and clean my own bathroom and lysol the joint (Yes, I went to Walgreens and bought Lysol... had no choice.)",1,1,0,0
"Total pro!!
Nice location for everything. I have never encountered a concierge that went above and beyond the call like Mary Mastrobuoni. Her knowledge of Philly and friendly demeanor made it easy to ask questions about shopping, historic sites, restaurants and sporting events. She is a total pro!",3,4,1,1
"A great stay!
We arrived early and met a professional, do-anything staff, that helped us with a few minor rescheduling issues regarding our room. They invited us to an evening cocktail reception and ensured we knew where our next day events were located. The room was immacculate, quite, with a view of the mountains. Everything was excedingly clean and linens seemed freshly laundered. The morning breakfast was pretty typical of three star hotels, but theirs was well presented. We stayed two nights and would certainly stay there again. I would definately recommend this hotel to anyone looking for a good place to stay. 
Kurt",5,5,0,0
"Terrible service, breakfast, and staff - not much going for it
I am on the road 200 nights out of the year and this is probably the worse hotel experience of this year (and I spent a few nights in rural China!)
1. First time I hear a server curse in public after an interaction with a customer 
2. Check in staff was inept and failed to provide me with breakfast which I had included. When I asked after the second day, I was given vouchers for the next day, but for a continental breakfast. After they messed up, the least they could have done was provide a full breakfast. Oh yes, and their breakfast is terrible
3. Room was dirty
It may seem cheap, but the experience will make you wish you spent a couple more dollars!",1,1,0,0
"Wouldn't Stay Anywhere Else in Philly!
Stayed two nights at the Sofitel in Philadelphia in early December - this was my third time to stay at this lovely hotel. I simply would not want to stay anywhere else when visiting Philadelphia. The hotel is beautiful, in a fabulous location but, most importantly - the staff at this hotel, from the front door to the front desk to the housekeeping staff to the restaurant/bar staff -- are all ultimate professionals who know how to make you feel very, very special. I always feel so pampered when I stay at the Sofitel and highly recommend it!",5,5,0,0
"Inexpensive but problems are significant
Checkedi into Whitehall in middle of November for business trip, expecting better than average hotel at less than average price. Received only half of that promise; it was inexpensie, but hardly average. The hotel is under renovation and it truly is suffering through it. Insufficient plugs in room for your electronic gear, fitness center is a joke; room was sizeable but stuffy. Would not recommend.",2,3,1,1
"It's not bad...
I booked this on hotwire.com, therefore was not able to read any of the reviews prior to booking. It wasn't as horrible as many reviewers made it out to be, however it is not the most amazing place i've ever stayed either. We checked in at 1am, the clerk was nice to me but pretty sarcastic to the guest calling the desk. I asked if there were any first floor rooms, as we had kids and lots of stuff with us and she said she doubted it. She explained there was an elevator, so that made me happy. We finally parked underground, unloaded our stuff and rolled it over to the elevator to be greeting with an ""out of service"" sign. Seriously?!?!? We then had to roll all our stuff up the garage ramp and then haul it up three flights of stairs. The room was clean, but very basic. Bedding was clean, tv was small but worked and housekeeping did a good job. The area is interesting, lots of stuff nearby (target, grocery store, etc) and it's close to all the places you want to be. I live in Vegas so the strip club down the street doesnt bother me or my kids...we see this stuff everywhere, all the time. 
All in all, you get what you pay for...its a middle of the road, no frills, basic place to sleep at night. : )",3,3,0,0
"FAR from Convention Center, Worn, and so-so maintenance..not quality you'd expect of a Hyatt
I was attending a Conference at the Convention Center and told the Hyatt was walking distance...NOT. It is far and a $6 cab ride, except Houston cab drivers try to squeeze more money from you and will try to tell you it is more than $6. Don't pay more than $6.
The buffet breakfast was expensive, not varied, or of the quality and visual presentation as other buffets breakfasts at quality hotels. Also, on busy mornings, because the breakfast space is small, I had to wait for a table and repeatedly ask for juice and coffee. The staff was overwhelmed. I would suggest asking single diners attending a conference if they would want to share a table with other single diners in order to make room for everyone. My recommendation is to eat breakfast elsewhere unless if it is part of your rate, which was my case, so I made the best of it. It was OK, something akin to a nice Denny;s breakfast, but not great, so find something akin to Denny's instead. 
The check-in staff was kind and helpful. However, my keys deactivated repeatedly during my one week stay so I had to return to the Front Desk and fortunately had my driver's license with me which I needed to get the card reissued. The outside bellmen know the area well and were helpful as well. They were really busy. The hotel really needs more staff on busy days/times. 
I had one suggestion which I communicated to the manager. She responded with a courteous form response. The issue pertained to an unclean shower head. My shower head needed descaling. Water was spraying all over the bathroom. This is the result of lime scale and mineral deposit build-up indicating that the shower head was not being cleaned - a situation easy to address. To get this small item corrected, I called the front desk and asked if there was any descaling liquid in the hotel as I could take care of it myself, repair your shower head, and enjoy my showers for the rest of the week…just as I do at home. The front desk took my request promptly. A gentleman showed up to my room with a full set of tools, but no descaling liquid. He said he would have to inspect the shower head. I am not a plumber by training, but have multiple properties and enjoy being a handy person at home, especially if it is fixing something easy that add to comfort, quality and functionality. When I explained that I called and explained that what I needed was descaler, he insisted that he would inspect the shower head. Then, and then worse yet, he proceeded to argue that it was functioning properly. He was visibly upset which surprised me. If it would not be so late, I would have walked to Walgreens and fixed your shower head myself buying descaler and leaving the rest of the bottle to the housekeeping staff to use with other guest rooms. 
My suggestion, anger management for the engineer, and clean the bathrooms better please, including the shower heads. The hotel should add regular descaling of the shower heads as part of their maintenance of guest rooms. It is something easy to correct that will ensure the Hyatt retains its high quality of hygiene, comfort and service. 
The Houston Hyatt is the least impressive Hyatt property I have stayed in. It is old and not well maintained. It is not well located if you need to be at the convention center. 
The towels were rather thin - not of high quality and neither were the toiletries. I did like that they provided toothpaste which is really nice considering that packing it is a problem. Great perk. The bed was also superb. The writing desk chair was extremely low for the desk. You will need prop-up pillows unless you are over 6'5"". The carpet int he room needed shampooing. I kept my sandals on all the time. 
Overall, I would say that this is not a top priority property for Hyatt. 
I'd say it is more of a 3-star hotel experience. I don't think I will return because of the location and unless it is renovated.",3,2,-1,1
"Slim Pickings in Hotels in this area.
We stay at this hotel every year during the Penn Relays. It's one of two hotels in the entire Penn area (the less expensive). The room was better this year than some rooms in the past The really down side of the room is that they are evidently using Queen size sheets on the King size beds and the lower sheet does not tuck under the mattress. That means during the night, you are tangled in the bottom sheet and have to try to keep it under you so you aren't sleeping on the bare mattress.
Also, as mentioned in some of the previous reviews, the WiFi is REALLY, REALLY slow. For a 'name brand' hotel, they should do better than that.
The third complaint I have is that the restaurant in the hotel is a Chinese noodle house. That's fine for lunch or dinner (for those who like Chinese food - my husband doesn't), but I can not bear to eat breakfast there. It smells like a noodle house at breakfast time. Thank goodness there's a Starbuck's down the street!",2,2,0,0
"Nice hotel, let down by a couple of minor things
This hotel was nicely decorated and the rooms were of a nice quality. The bed was set up to one end making it into a bed sit as there was a nice sofa at the other end. The big problem with the room was that the bed which was supposed to be able to be adjusted to the softness/hardness you wanted did not work. We both woke up with stiff necks and sore backs. Also the staff did not show that Texan hospital we had received in both Abilene and Fort Worth. It makes such a difference.",3,4,1,1
"Nice location, friendly staff, unusable hotel
Where to start? The location is great! The hotel is undergoing renovation but they gave me no warning when I called. The lobby is missing drywall in many areas. However, my room was nicely renovated with hard wood floors and tile in the bathroom. I had enough electrical outlets (I did unplug the clock and lamp to get enough).
However, in the mornings I typically found that my sink would not drain, standing water in my shower, and my toilet would not flush. Note that there was no standing water in the shower in the evening and I had not used the shower to cause the standing water in the morning. I did tell the front desk about this and they said they would get it fixed. It was not fixed.
I was using this hotel as part of a conference groups. There were numerous folks having problems with their room keys. The elevators are slow (somewhat to be expected in an old building in NY) but that feature does not work well will key card problems. I had this problem once during my stay; others had it daily.
I had trouble making reservations; I could only do so during the business day and only when one person was available, apparently. Others in my conference had the same problem.
When I checked in, I was told I would be staying for 4 nights. I had only reserved 3 nights. I was told that this was a problem. ""Fortunately"" someone else in my conference checking in at the same time had the reverse problem - they only had a 3-night reservation even though they had planned to stay 4 days. Thus the front desk staff was enabled to overcome this problem. This would not have been ""a problem"" at any other hotel.
I was told I could check out via the TV in my room. When I attempted to do so, someone else's name was on my screen with a different (higher) room rate. I took a picture and went to the front desk to check out. They said, ""Oh, he was a no show yesterday."" I asked what that had to do with my room and got sheepish looks. I asked if they would have put that person in my room if he had shown up. The response was silence and a blank look.
I tried to use the combination business room computer and arcade to pre-print my boarding pass. After several failing attempts which printed blank paper, I used technical expertise of my own to capture the screen and print from another application. Other people had similar problems when I had this problem. The loud arcade machine next to the computers was a not-helpful distraction.
Once when I returned to my room the pillows for the bed were randomly strewn about the room. I could not imagine any reason they would ever have been put in the locations where I found them.
I had trouble sleeping with the poor soundproofing in this old building. It was not so much the noise of the city, but instead the banging of doors, some TV sounds, and more from other rooms.",1,2,1,1
"Great rooms
The hotel is about 5 yrs old. Modern, clean and spacious rooms. I had club access which is great - includes breakfast, lunch, drinks, and a nice spot to relax. The hotel staff is amazing - in every department. Everyone is so pleasant and courteous. Very close to Moscone center.
Close to the Powell Bart station. Walkable to Market street, trolley, and shopping.
I would go back and recommend it... just don't know if the price is right for your budget.",4,4,0,0
"Not disappointed
We stayed in this hotel for one night as part of a tour of California and the west. Our room overlooked the pool and had one huge bed. The staff were welcoming and we enjoyed our breakfast. We did not eat in the restaurant for dinner but we did have a drink at the bar which was fine. For one night we were not disappointed",4,2,-2,2
"SF vacation to The Handlery
Great stay at The Handlery Hotel! Staff was very professional and extremely helpful! Even made a point to face us away from the main street so noise wouldn't bother us. Great location right near Union Square! Room was a little small, but very clean and updated!",5,4,-1,1
"Don't book with Hotwire
Took our daughter to school and needed a hotel; Hotwire booked us in a 3.5 1/2 star hotel. What a joke! The hotel was a 1 STAR MOTEL. The room/halls smelled like mold and urine and right in front of a “gentlemen’s all night club.” Contacted Hotwire and was told “we’re sorry you’re not happy, but we can’t refund money; we can put you in another hotel but the cheapest hotel we can find is a 4 star hotel at $275 per night.” That was double of what I was paying and was told becuase they had given us a choice to change hotels, they could not refund any monies or adjust the hotel price if we didn’t agree to move to the more expensive hotel.
Hotel needs to be cleaned, refurbished, new paint, beds squeeked, stains on walls and bedding. The only positive was the hotel staff was kind. Parking is $15 day.",1,1,0,0
"long way to go in terms of client service ...
I stay in NYC for business very often and I can compare this hotel with many others inthe city. Last weekend, I decided to take the family there (wife and 3 & 1 old kids). Price was about 350 final for the night, lower than similar quality hotels but downtown. Room and hotel in general are really upscale and the hotel has being nicely renovated. But the overall client service was one of the worse I've ever experience.
To start with, it took 30 minutes to the Bell Desk to bring my 3 bag to the room (in the 2nd floor....next to the front desk). And I got it because I went for them; the guy told me: sorry I'm a mess; I'm overwhelm. I felt bad for the poor guy so I tipped him anyway.
Now it's 10pm, kids sleeping after going through a painful process, and someone start knocking the door and bell. We did not respond because we had a do not disturb sign, but we got a call from the front desk that 3 guys were in our door and wanted to check a possible leak in our room??????????? obviously, at this point, kids are up craying and the night is over. We understand a leak is important business to take care of but not at 10pm and not like that. Manager, next time: 1) check it earlier as we were out all day; 2) if it happens at 10pm, then threat clients nicely and offer some help, either another room and help moving or a voucher. You pay 350 you want to sleep nicely at least, I don't care if the hotel has a fancy piece of art in the lobby. A leak won't happen often so don't worry about this happening to you, but if anything goes wrong, client service will make it ever worse; be sure about that.
After all this, my wife decided to have breakfast at the hotel with the kids: eggs, fruits, water, and a handful of berries: TOTAL $80. I've paid 25 for continental breakfasts in hotels before so for one adult and one 3 yrs old kid, say 50? but $80??? My wife just couldn't believe it ... We had so many complains when we checked out that the guy decided to take the breakfast out of the bill to keep us reasonably happy while in reality it was just a steal.
Final comment on the parking. Park in NYC is expensive and it's well know. You can pay $40 a night (24hours) if you park downtown around the corner from the hotel or even in front. But Conrad will charge you $65. Don't even think about tipping anyone; for that price they probably need to wash the car as well.",1,2,1,1
"Nice Staff; Rundown Rooms
I will start out by saying the staff is very nice and helpful and I found customer service to be top notch. Unfortunately, the hotel itself is very tacky and the guestrooms are rather rundown. I stayed in one of ""higher-end"" rooms on the private floor. The views of the Capitol, White House, and Treasury Building were excellent. The room, however, was very small and the mattress in the bed contained loose feathers. A shaggy carpet reminiscent of an hourly motel room shown on movies and ""Cops"" covers the floor by the bed. Furniture is chipped and made of plastic. Perhaps the only highlight of the room aside from the excellent views of the District was the bathroom which had a very European flair.",2,2,0,0
"Go for Tai Pan
Of all the 5 star hotels we've had the pleasure of staying at, this is probably my least favorite - but it's still a 5 star hotel so take that for what it's worth. It's beautiful and offers lovely views of the city, but the service is not what I'd expect from an upscale hotel. The doormen are not very friendly or attentive, and it seemed like they paid more attention to the cab drivers than to us. 
However, we met a wonderful concierge named Cecilia when we checked in, and again when we had questions about pizza delivery, and she was very sweet and considerate. She more than makes up for the doormen.
The hotel offered us a complimentary room upgrade, and they sent us chocolate covered strawberries as a gift for our honeymoon, which was much appreciated. The Tai Pan room is definitely worthwhile. I'd say the Tai Pan breakfast is mediocre, but the complimentary beer/liquor/champagne is a nice touch. They use satellite TV, so there are no movie rental channels and the signal went out every once in awhile, which was frustrating. Housekeeping did a great job.
The area around the hotel offers a CVS and a Starbucks directly across the street, but everything closes at 7pm (probably because this is a very business-oriented area, so there's not many people around after 7pm). 
Our room was on the 2nd floor, but it was very quiet despite being close to the road. Some reviews mention a train, which we could hear but it definitely wasn't loud enough to bother us. I think it depends on which side of the hotel you're on (we had a view of the river and Lincoln memorial). 
Overall, I'd recommend this hotel for its beautiful room and views, and the incredibly comfortable bed. The location might not be ideal, and the doormen service subpar, and the TV service below average, but we had a very nice stay.",4,5,1,1
"Above Average
This is a newer property about 1 year old. Rooms are wonderful, large room with couch, work desk and flat screen tv. Bathroom large and clean. Just a really great property. Great value. Breakfast is the basic, egg and meat selection different each day, waffle, bagels. Small indoor pool and separate spa. Exercise room. WiFi a little on the slow side but strong signal. Would stay again when in the Denver area.",5,5,0,0
"Not worth the money!
This hotels retails for $500/night and its a DUMP. The double room was small. It was old. there were no towels in my bathroom and the towels they ended up giving me were extremely worn and old. Plus, I have to pay for $60/night for parking, $16/day for Wifi, and $20/breakfast! I'm sure there are much nicer hotels in the city!",2,2,0,0
"Three Day/Two Night Stay for Soccer Tourney
My son and I stayed at the hotel for a soccer tournament. The room was fairly clean and property was in reasonable shape. The breakfast was standard for Hampton and was included in the price (although we hit the Le Peep across the street one morning). Free Wifi as well for all devices that connect to the network. A few issues kept this from a 4-star rating. The three issues we experienced during our stay was that the ice machine did not work on our floor Fri-Sat-Sun, the maids did not come to our room other than to drop off towels (we were thre Sat morning until 10 a.m. but no one came while we were out to tidy up) and the biggest issue was the adjoining room. The sounds form the other room carried like the door was open when it was closed. You could hear everything in the other room so that made sleeping an issue when the other patrons were up late or got up early. The staff was friendly and helpful and the hotel good overall (3.5 stars if I could give 1/2 stars) with the exception of the three issues. I would stay here again as it is very convenient in terms of location to a lot of local attractions and the rooms were clean and spacious just dont get a room with an adjoining door.",3,4,1,1
"Radisson just not that Rad!
Was looking forward to going, and staying there, and seeing the Yankees game. We arrived at 1:30ish and we knew that check-in was not until three but we figured we would see if it would be possible. Approached the counter and asked if it would be possible to check-in and the response we received was ""well what do you think I'm doing?"" That left me a little bent already. Her attitude was not pleasant at all and she did not even try to fake it. We head up to the room. Surprised to find that there was no kind of fridge for beverages or anything. They still have the old TV’s inside of an armoire and when you go to pull, the TV out it was so shaky that we did not feel like it would safe to do. The bed was comfortable however; the curtains on the window next to the bed had a mystery substance all over it. The drawers to the nightstand when opened just fell right out. The bathroom was no better the toilet ran and was hard to flush and the tub was five shades of dungy. The air in the room made a humming noise the entire time it ran. To top it all off the next morning we were relaxing in the bed and we heard housekeeping tap on the door so my husband got up to go over to the door and she came on in and when she saw we were still there she said ""oh sorry sorry"" and shut the door. So check out was at noon. My husband got in the shower at 11:15. At 11:25, housekeeping again knocked on the door. I got up and answered it. There was a woman with a vacuum. I said we would be leaving shortly. She held up one finger and started hollering for somebody else to come. Another woman comes down and says housekeeping...Yeah I get that. I said we would be leaving shortly. I said check out is at noon. And she just stared at me so I shut the door. If you want people out before noon make check out time before noon!! Left very irritated to say the least.",1,1,0,0
"Good Value for Price, BUT...
3 week + stay. Hard to find. Comfortable, quiet (@ least @ night when remodeling wasn't going on. Old-fashioned, but undergoing modernization. Front desk & handyman friendly, BUT--despite repeated complaints--apparently did nothing about repeated cockroaches, probably coming from sink & bathtub drains (also reported). Everything fine, but roaches will probably keep me from coming back. Too bad.",3,3,0,0
"Excellent location, superb decor and impeccable service
I was lucky enough to stay in this hotel on a recent business trip to Chicago. From the moment we arrived, we were warmly greeted and the service continued that way for the duration of our stay. The room I stayed in had stunning turquoise carpet and what I can only describe as a 'disco decor' bathroom! And I needn't have even brought my IPad with me as the room I stayed in had one already :-) (though I would never leave my IPad at home of course, even if returning to this hotel!). We had drinks in the bar both nights; the atmosphere was great, really buzzy, again with excellent service. I guess being from London, I had expected a buffet for breakfast, but it was a la carte and it didn't matter at all as I had some of the yummiest French toast ever! In terms of location, it is literally a hop, skip and a jump down to Michigan Ave or heading out the other direction just a couple of blocks, Macy's and some fabulous restaurants. I'd highly recommend visiting one of the restaurants we ate in, it was called The Gage, really immaculately presented food which tasted as good as it looked. Additionally in the other direction, on the other side of the river was a fabulous, new tapas place called Tavernitas...again, highly recommended. So suffice to say, when I go back to Chicago, I won't hesitate in going back to Aqua each and every time :-)",5,5,0,0
"Maintenance Goes Home Early
I give the owners credit for upgrading a very dated property the best they could. The fact remains it's still a 2 star property. 
We had a toilet issue and advised the front desk when we left our room around 8 PM. When we returned at midnight the problem still existed. Called the front desk and they said that maintenance had gone home for the day. Asked for another room. They advised they were full and couldn't help in that regard.
I'm going to guess that most maintenance problems arise during the evening hours when people are actually in their rooms. To not have someone on the premises to deal with those problems is not acceptable.",2,2,0,0
"Price/value ratio lacking
Check-in person poorly trained . Lack of amenities in room - no bathroom rug available until next day. Level of service definitely not maintained for a property like this. Rooms and hallways are old and tired, both in main hotel and ""towers"". Not worth the price at all.",2,2,0,0
"China Town Action
Excellent location with easy access to restaurants and pbars (Columbus Avenue) and sightseeing. Parking is included! Room was clean and better than what was expected on other reviews. We faced the street and the street noise was minimal.",4,4,0,0
"Lovely Hotel in the Heart of the City
If you are looking for a lovely hotel in New York City that is reasonably priced, close to attractions, and easy to get to, then you should try out the Lucerne Hotel on West 79th Street. A short taxi ride from Penn Station will bring you right to this lovely hotel. If you are driving, directions to the hotel are simple to follow, and parking is easy and reasonable. The minute you walk through the door you are greeted with a smile and a warm welcome. On some afternoons there is a wine reception upon check in that really takes the travel weariness immediately away! The rooms are a good size for New York. We had both a double room and a luxury King. Both rooms offered ample room to move around. The beds were very comfortable. The rooms are clean and quiet with many amenities. The hotel has an excellent restaurant ""Nice Matin"" attached. The restaurant serves a great breakfast, just the thing to get your day off to a good start. Try the Lucerne if you visit the ""Big Apple"". You will not be disappointed. Great price, comfortable beds, wonderful hospitality!",5,5,0,0
"Excellent and Friendly Service
My visit was short but made much more convenient and pleasant by the reception staff and the concierge. I had to leave unexpectedly early and all of these staff quickly made themselves available to assist me in rearranging plans. I was also pleasantly surprised by the ""walkability"" access to many of my favorite areas, including Union Square, Soho and Greenwich Village.",5,5,0,0
"Too noisy
I do not like to write bad reviews but I really felt like saying this. I mistakenly stayed at Deca during my one week CE course at UW. The rooms, commodities and service are those of a 3 star hotel but they charge like a five star one. You can hear everything from the next rooms and the hotel does nothing when someone is being too noisy.",2,1,-1,1
"Too cold and overpriced
We stayed for 4 nights there, i was never so much frozen than in Hilton!The fan wasn' t working on heating and in the room(3209) was colder than outside( i am not joking)... When i asked to switch on heating i was told that it' s impossible for the hilton's standarts( when it is quite warm outside they didn't use heating). Then i several times asked for the electric heater, but they all were occupied( that means that there were too many people frozen by hilton' s standarts). So i used a hairdryer to warm myself(don't laugh)! Food is overpriced, and they take a deposit 50$ for every night when you check in( be ready). No free internet in the room. In the last night somebody twice knocked in my door, so i was very frightened.. I was so much glad to leave this place!",1,2,1,1
"This place is a dump!
Barely acceptable. Front desk clerk was not dressed professionally (probably isn't paid enough). Rooms were cleaned, but not clean. Bed was adequate, but on this trip we stayed at multiple locations of La Quinta which is lower priced and they all represented a better value. The neighborhood here appeared to be ""sketchy"", but we were told we could walk to restaurants which we did. I would not recommend or go back to this place. It was cheap and the establishment reflected that.",2,2,0,0
"No local paper? More corporate mediocrity.
I'm currently a guest, the location and staff are great and the room is decent. But, I doubt I'd stay here or another Holiday Inn again. Corporate vendors have ruined the personal experience 
As they say the devil is in the details and despite global warming (fact, not opinion) they still don't open the pool until Memorial day. My g/f likes to swim and what is labeled as the pool looks more like a large kidney shaped wading pool. As for me, they only deliver USA Today and no local paper. Bizarre. If you're coming from out of town one would expect they would want you to have access to what's going on locally. Never mind the fact USA Today is written in eighth grade english. 
I haven't gone to the the restaurant because the menu looks overpriced and unimaginative.
As for the gym, I guess if you think one brand of equipment works for everything, it's for you. Me, personally I like equipment that is selected for functionality, the Starttrac treadmills are great but the other Startrac equipment is useless, the elliptical is especially poorly designed. 
In conclusion, if you are a fan of MacDonald's, Appleby's, and the rest of corporate mediocrity this is the hotel for you! After this stay I doubt I will ever stay at another Holiday Inn or Intercontinental. But, hey I guess this is what happens when you emphasize shareholder value over product.",2,2,0,0
"Location, location, location
My husband and I stayed here last weekend on a Groupon, we had a superior guest room, which was a bedroom and a living area, similar to a studio or very small one bdrm apt.
The elevators are a nightmare! You can wait almost 10 minutes for one, better off taking stairs.
There is only one person at the front desk, they are very slow. I knownthisnis the city, however, beware, the overnight parking is $50.
The beds are VERY uncomfortable! Lumpy, hard!
This was a great thing to experience for only a one night stay, and I am glad I didn't pay more than the $119.
The best part is walking out of the hotel and having the whole city at your fingertips. You are in the middle of the Gold coast, awesome!
If you are looking for luxury, which I always am when doing vacas, go to Four Seasons, or The Peninsula!",3,2,-1,1
"Good Hotel, Ball Dropped By Staff
Stayed in suite 1410 for 5 nights in May, got a great deal on Travelzoo ($215/night). One bedroom suite was huge, plenty of windows, lighting, closet space, functional bathroom, plenty of outlets, iPod dock, etc. Room could not have been better. Also, breakfast was fantastic - took advantage every morning (croissants were from Balthazar and were to die for!). Couldn't beat the Empire State views from the penthouse rooftop. Staff was friendly enough, and location was fantastic (we were able to walk everywhere). 
I would have given this hotel a much better review if it were not for one very concerning problem. On the third day of our stay, we returned to the hotel after a long day (10+ hours) of being out and about to find our hotel door unlocked and ajar. This was presumably the error of careless cleaning staff, and no doubt an accident. This could have been disastrous, as we had our Macbook, iPhones, iPads, plus all of our newly purchased goods in the room. Luckily, nothing was missing from our hotel room.
What was even more concerning was the lack of response or concern from the staff. We called front desk to notify them and received no apology, no offer to send someone up to check things out, make sure no one was in our room or nothing was missing - just an offer to replace our room keys (what good would this do?). Frustrated, we let this go. However, upon checkout, we brought this up again, and this time the front desk staff did seem more concerned. They put a note on file of the incident, and apologized. This made us question why there hadn’t been any note or indication made in the first place? Not good, ball had been dropped by staff more than once. 
Two weeks later, I have noticed two small charges on my Visa. I have had to call the hotel to inquire what they are for, and received and email response indicating them to be the result of local phone calls placed and items missing from the mini fridge. No phone calls were made (even so, there is not any indication anywhere that there is a charge associated with making local phone calls - this seems quite ridiculous), and I know there was nothing taken from the mini fridge. However, is not worth my time to further challenge these.
Ultimately, my experience at the Morgans could have been much better if it hadn't been for this unfortunate instance and the overall poor response of the staff. We were very lucky that nothing was missing from the room - that could have wrecked our trip. Unless another fantastic deal comes up for this hotel, I probably will not be back.",2,2,0,0
"Great Stay!!
Spent one night and it was very nice. Very spacious and comfy. Big bathroom nice tv big bed!!!",4,4,0,0
"Fair room, poor bathroom
For 2 short night stay (May2012), i would say that this hotel is okay. Location wise is excellent because it is located near to many restaurants and also the famous attraction.( The Loop and the Park). Eventhough the room and the hotel itself is an old fashion style, but the mattress and pillows were OK, so we don't really mind because we only go back to the hotel to sleep. 
But the poor thing is only for the bathroom. The bathtub was clogged! They should do some repair work to it for guest to feel more comfortable. Other than that, the hotel is OK.
Well, if they have VERY good deals for the room, i wouldn't mind to stay there again, and if not, i prefer to find other hotel.",3,3,0,0
"GREAT VALUE, clean, new rooms, at a great price point
Can't fault one thing about the hotel. Great value, and location was close to where we had our meeting. Staff was very friendly and helpful. Rooms were nice and clean ! And even the food we ordered was good! And reasonably priced compared to most hotels.",5,4,-1,1
"Amazing location, poor service
This hotel has beautifully appointed rooms, an amazing location, and some rooms even have great view of the commons. However, the biggest thing lacking from this ""five-star"" hotel is service. To sum it up: the service is terrible. For example, there are 5-7 doormen/valets standing around doing nothing when you pull up in your vehicle, and none of them lift a finger to help you with bags, help you check in, or even say, ""Hello, welcome to the Taj!"" Definitely not five-star service. 
That experience of checking in is indicative of the service level we received at the Taj overall. Really surprised how poor the service is and will not be staying here again.",2,2,0,0
"not so bad
I stayed there for one week. Room was large enough and kept clean everyday. I also liked friendly hotel clerk.
Restaurant close early and even room order close late night... if you arrive late night, I recommend you to bring some food and drink before get in to the hotel.",3,4,1,1
"Good service, friendly but layout hindered by building design
We stayed here in mid February for 3 nights. The staff was very friendly and helpful. The pools were a big hit with our kids which was one of the primary reasons we chose this hotel. Lookout mountain golf course was on the property and was exceptional. Be sure and go to pointe of view restaurant at the tippy top of the property, fantastic views. Overall good experience, but i would likely not go back to this hotel for the following reasons: location is really not close to any points of interest. You would need to drive for a good 15 minutes to get anywhere interesting. Also the properties layout does not have walkways or sidewalks to get around, so you need to walk in the street. Just not super convienent and there is a lot of great hotels in Phoenix to choose.",4,4,0,0
"Unhelpful staff, below average rooms
We were lied to by 2 employees, and left hanging by the manager because of it. Basically, they broke an agreement on a reservation. Here's what happened:
We had planned a trip to Seattle with family. Our room was booked and paid for by another family member as part of the trip. The problem was that our family mistakenly booked it for one night instead of two. We immediately called the hotel (2 weeks before trip) and asked to extend it to a second night.
""Oh, we can't do that, because it was paid for on someone else's credit card.""
We asked if we could book a second night on our own credit card.
""You can't do that until you arrive. But don't worry, just come to the front desk when you arrive, and we will book the second night.""
Fast forward 2 weeks, we arrive at the hotel. We head to the front desk and explain the situation again, and asked for the second night.
""You can't do that until the current reservation is complete. Just come to the front desk in the morning and we can book it then.""
The next morning we went to the front desk, only to be told, they were overbooked! There were no rooms for us, and we could not extend our stay. We explained to the manager that two of his employees told us it would work. He just shrugged and said, ""They must have made a mistake."" We asked for his help, because two employees lied to us and left us without a room, after driving hundreds of miles. He couldn't care less. ""We're booked. The employees were probably confused."" There was no apology, or any attempt to help us.
We told him that his employees shouldn't have jerked us around, and left to another hotel. As far as we're concerned, they lied about an agreement and backed out of our reservation.
Long story short, don't expect any help from staff.
Oh, and cramped rooms and confusing hotel layout.",1,1,0,0
"We wont stay again
We made a reservation about 10 days prior to our trip. We were in town for the Broncos game. When we got to the motel at about 3:15, there was a large group of guests waiting in the lobby with very annoyed reactions on their faces. We proceeded to the counter to be told our room was not ready but they were trying to hurry and get them cleaned as quickly as possible. That made me nervous, not only were they not ready and we were on a schedule but how clean would the rooms actually be if they were trying to clean some 40+ rooms. The receptionist said she was taking a mental picture of guests as they came in to accomodate them in order as rooms were clean. However, the group got larger as time went on and pretty soon, there was no first in line, mental picture order. Our 'room' was given to a couple who walked right up to the desk just as a room was clean. Frustrated, we finally got a room at about 4 pm. The whole atmosphere was gross to say the least. $120/night for this??? Our room was not clean. The sheets had cigarette burns in them. We had our 2 kids with us and were not going to allow them to sleep like that. We called the front desk, someone immediatly came to the room to tell us those sheets were clean, they just changed them this morning. If our sheets were changed that morning, why were we waiting for our room to be cleaned? After explaining that we were not accepting that and paying $120/night for burns in our sheets, they were changed. Needless to say, we all slept with as much clothing on as possible, showered with flip flops on and couldn't wait to escape. We will never stay at a RAMADA again or recommend it.",1,1,0,0
"Dirty hotel
The hotel was dirty including the corredors, escalators and room. The TV was not well conected and the quality of the picture was bad. I was planning to watch a movie on HBO, but that channel didn't work...
The location was good. But that hotel need better maintenance!",1,1,0,0
"horribe service
i stayed at the hotel for 3 weeks a total of over $3,000.00 , you would think after staying for so long you would get great room service. Well i was wrong, i had to move room after my 3 night there and i waited for someone to help me move my bags for 40 minutes, until i gave up and decided to do it myself. I asked for a bucket of ice and it took 1 and half hours to get it and 3 phone calls. I ordered food and payed cash for it and when i got my bill in the middle of my stay i was still being charged for it, so i had to go downstairs (thank god i saved the receipt) to dispute it and it took 45 mins to get it taken off my bill. Finally, when i was ready to check out, AFTER 3 WEEKS OF STAYING THERE, at exactly 12 o'clock they knocked on my door and asked me to leave, when i specifically had told them i need it a bell hop to help me with my bags and they never send one up , and again i had to bring 13 bags downstairs by myself. I will never give them my business again.",2,1,-1,1
"Great Value Hotel
Three of us stayed at The Days Inn Chicago,9/9/12 - 12/9/12 Our cost was $112.00 per night plus tax or,$37.33 each per night !!!!!! where on earth can you stay in Chicago for that ,this also included a Continental breakfast ?? exceptional value for money.The hotel is only a couple of blocks from the bus stop,#151 every few minutes,takes you right to the Magnificent Mile.The hotel is only a $16.00 taxi ride from Union Station.
 The staff were friendly, helpful,and polite.The hotel was Immaculate linens and bathrooms were clean,and all public areas were constantly being polished.
 For what we paid we had well over great value for money,we would highly recommend this Hotel with it's highly motivated employees",5,5,0,0
"Loved it!
I knew before I arrived that the room was going to be small, so that was no surprise. And man, do they make the most of the space! Awesome room. Extremely clean. Windows open, which I always appreciate in a hotel (gotta get a little fresh air sometimes). Had a private room and make sure you only stay in one of those rooms with someone you really like as it is a sexy you can see everything shower. Cool lobby, love that you can get coffee downstairs at the bar until 10:30pm (always a plus for us coffee addicts). Could be a little closer to the train, but not too bad. I can't wait to stay here again. Got the room for $155, which is awesome for NYC prices! My only complaint is that the bed is a wee bit too firm for my liking. But - I'll be back!",5,4,-1,1
"Rude Staff and poor service
My husband and I bought a Groupon for this hotel for a weekend getaway during the Chinese New Year festival. We love San Antonio. 
The hotel is located on the Riverwalk, but on the far corner of the city. The building is older and it shows its age. The lobby is lackluster and the elevators forget where they are going sometimes. When we came, we had booked our stay a month in advance. On the phone, the lady took our Groupon and all was fine. When we came to the hotel, we were tired from travel and they held us at the counter trying to verify our groupon codes. They told us that we should have brought a printed copy and that they would not take the numbers that we gave them or the numbers on the Groupon app on our phone. We had to get the manager involved and it was over forty-five minutes before they approved us for a check-in (you only save about $50/night with the groupon... Did we really need to be harassed so much?) They kept on telling us that they were not sure if the codes were valid or not, even though they could see the codes on our Groupon app.
Our room was alright, but we have gotten much nicer rooms for $200/night. Our next door neighbors smoked on their balcony the whole time so we could smell it all weekend. We could have been ok if this was the worst. 
Breakfast the next morning was interesting. When the waitstaff realized we were Groupon customers, they made us wait an hour to eat and let in non-Groupon patrons immediately. We were served slowly and the food was ice-cold when we received it (it was eggs and bacon!). We also noticed that Groupon customers ate with paper napkins and non-Groupon customers had nice, black cloth napkins so the waiter would know the difference. 
After a poor breakfast, we went to the concierge desk to ask for a map or list of fun things to do. The lady at the desk was the one from the previous day and instead of just helping us, began to discuss the Groupon codes again. At this point, it seemed like they were treating us like we were trying to stay for free or that we couldn't afford the true price. We told her again that the numbers were valid. 
We went on and tried to enjoy our day, but the manager called my husband's phone to tell us updates about the codes (groupon office was closed for the weekend). He told her to do whatever she needed, but she had the correct codes and she had our credit card number at that point- If she really thought we were deadbeats, she could charge it!
When we got back to the hotel that night, we realized our cards were deactivated and we had to go to the front desk to get them turned back on. They again accosted us over the Groupon. At this point, we realized that the entire stay there, all the staff had discussed with us was the Groupon code. 
My husband and I use Groupon to try new places. We are not some poor fools who can't afford a nice hotel. We have used Groupon many times and have never had such issues. I hated the way they made us seem like we were cheap and trying to steal from them.They could have handled the whole situation more gracefully if they had called Groupon before they closed on Friday to settle the deal. They did not need to bring up the ordeal when my husband and I were trying to enjoy ourselves. 
Even if you just plan on staying and have no Groupon, there were many, much nicer hotels on the RiverWalk. Try to look for a hotel around the Mall of America or the Iron Cactus.",1,1,0,0
"Good for short stay.
I stayed for three nights at this hotel for a conference. It is fine if you are in Columbus for work or otherwise need to be downtown, and a bargain, but do not book here if you expect top-of-the-line service. I liked my room, which was spacious, clean and had a very comfortable bed. However, they definitely do not sweat the small things. For example, during my stay they decided to disconnect all the entertainment consoles in the fitness center for an unspecified amount of time for some sort of vendor upgrade. The only music piped in was an awful ""golden oldies"" station. Not really conducive to a good workout. Also, they don't seem to keep basic necessities at the front desk, such as advil (even for sale). Instead you have to go to a little gift store next door, which is not open at night and will totally rip you off. And the front desk staff generally seemed nice but a little clueless. One person did not even know whether the hotel provided headphones (they do, though they did not do me much good -- see above). These are all small(ish) things, but I would expect a bit better from a downtown, brand name hotel. If I ever return to Columbus I would consider staying here...but probably not if I had to pay the full rate.",3,3,0,0
"Beware of rooms ending in 34 - 37
This is normally one of my favorite hotels, but I sure didn't feel like a Platinum Member this time around. My room was so small I needed a shoe horn to get in. You can't pull the desk chair out all the way because of the bed behind you. You can use the sink, toilet, and shower without ever moving from one spot. Oh, and the TV didn't work either, I had to call for service to get it going again (a cable line was unplugged).
But the worst part of the room was the location. It faced the service drive to the convention center. And apparently the best tme to set up the convention center is late at night/early morning. So the noise of fork lifts going back and forth went on til past midnight. And no need to worry about a wake-up call because the garbage truck emptying the dumpster will get you up at 2:45 am.
My worst stay ever.",3,1,-2,2
"Nice accommodations
We stayed here just for an overnight. The room was clean and comfortable, and the location is convenient to Interstate 95. Desk personnel were pleasant and helpful. However, the breakfast left something to be desired. The food that was supposed to be warm was not, and several of the containers were empty or near. The attendant was near, but was engaged in a long conversation with another person, and paid little or no attention to the condition of the breakfast bar. The facility was as nice as I'd expected, and I would stay there again. But I would hope for an improved breakfast service!",5,3,-2,2
"Best Value for Your Money - Best Location in NYC
This is definitely a no frills hotel but aside from that the entire place is unbelievably clean, has a great price for NYC and is in an excellent location. You could spend almost all your time in NYC just in the blocks surrounding this hotel and be completely entertained for days. The area surrounding the hotel seems to be cheaper than the rest of the city and extremely safe.
Another plus is that there are multiple subway lines that run within a block or two of the hotel which make it easy to get to LaGuardia, Statue of Liberty, Brooklyn, Central Park and just about any other area you'd like to visit during your stay.
If you are looking for cheap eats try Mamouns for falafel next store. It is $2.50 for a pita with felafel but I would stay away from the hot sauce as it is unbearable. 
My only problem with this hotel was that is was very hard to control the water temperature in the shower. It seemed like just when you got it at the right temp it would suddenly become boiling hot or freezing cold. Also, if you don't like stairs this isn't the place for you along with most other places in NYC!
I will definitely stay here again next time I go to NYC.",4,5,1,1
"Business Trip
This hotel is a very Modern hotel and my boss really didnt care for it, it was too I am not sure what word to you but I loved the hotel it was very nice and clean and the rooms are really set up nice too.",4,5,1,1
"Completely unimpressed.
We recently returned from our trip to New York and had a good time however, did not enjoy our stay at this hotel. At the end of a long day of site seeing and touring the city, it is expected to come back to a relaxing hotel. We did not find this at this hotel. Upon check-in, we were imediately unimpressed with the state of the room. It looked like we were in the basement but were actually on THE 5th FLOOR! Thew view of the room was to an alley and of a vent that had bird feces all over it while the vent went right into our room and was constantly humming loudly. Shortly after, a couple of huge cockroaches scurried about the room. I realize this is New York and it is not exactly a very clean city however this is unacceptable. Also, the thermostat did not work. It was constantly 76F or higher in the room which made for extremely uncomfortable circumstances. It was dark, stinky and musty, as well as very humid. We complained twice to hotel staff about these issues and nothing was done or offered as an incentive. 
On the upside the concierge was extremely helpful, knew directions and had great recommendations for good restaurants. The location was pretty good as well. The bliss products were nice.
Despite the few minor pros to this hotel, we will NEVER be staying here again. It altered our overall experience of our trip to NY.",2,2,0,0
"Good value with a few niggling problems which will be improved over time
My girlfriend and I stayed here for 8 nights recently and for the price we were very impressed.
We had a front facing room overlooking Powell street which included a private bathroom. The room was spacious, clean with a large walk in wardrobe. 
The hotel is in a great location, the Powell tram stop is a short walk away as is the underground stop as well so you can get around san fran from quite easily from here.
The problems I thought could be improved are:
More WIFI access points
Air con units in front facing rooms ( with the windows open the street cleaners wake you up every morning at 4am!)
Add a fridge to the room for a bit of luxury, everyone likes cold water or a cheeky beer ;-)
Overall - great value hotel with a few little problems but not bad enough to put me off staying here again. Room was a little basic but for the money this is to be expected.
Herbert - please look into the suggestions :)",4,4,0,0
"Business Trip in Phoenix
I travel to Phoenix for business often, our office is off of Camelback Road in the Biltmore area. I normally stay at the Embassy Suites in that area, but this time it was full, even at my Diamond level. Therefore I had to switch hotels. All the hotels in the Biltmore area were full, there must have been a convention or many spring break travelers. 
This particular Embassy Suites on 24th street is very old and out dated. The interior design must be from the 70’s and has not been updated since. The rooms were clean and the beds were not old, but the overall feel of the hotel and rooms were very old and uncomfortable. When I closed the door to my hotel room I could see light coming in from the outside. That in its self is not too bad as I have had this happen more than once, but the overall look and feel in the room was straight from the 70’s and helped make my first impression worse. I arrived very late and did not have a chance to see if they had room service or if it was good, but the next morning I did try the breakfast buffet and found it to be adequate. The check in area was not updated either, it felt as if they had not remolded since opening day, and as I have already stated the whole hotel felt that same way.
I went for my normal morning run and the location of this hotel is in a business section, which is not bad, but other hotels have more to offer in this regard. Like a lot of locations in Phoenix they are by the canal system and I found the running path along the canal, which is much nicer than running through a crime ridden area. Overall this was acceptable, but when I compare this hotel to that of the one on Camelback Road, the Camelback Road location wins hands down. The Camelback location is located in a fantastic area, by the mall with tons of restaurants, and they have a jogging path mapped out through neighborhoods making it feel like home.
As far as I’m concerned, if you are going to stay at an Embassy Suites in the Biltmore area the one on Camelback Road is by far much better than this one for about the same nightly rate.",2,3,1,1
"Great, but not so great..
Let me begin by saying that the hotel looks wonderful, the modern design is fantastic and really adds something new to hotels that many are not used to seeing. I enjoy the ""large and in-charge"" feel to the center of the hotel, also known as the ""atrium"", it is so well lit during the daytime hours and opens up the entirety of the hotel so you don't feel so closed in, as you normally would in a hotel.
Now onto what really makes the hotel run, that wasn't so great.. The housekeeping staff, although very nice, weren't on their A-game. I had to constantly request new things because they weren't refilling my room with the items that they should (ex: Towels, Shampoo, Conditioner, Soap, Coffee, Cups, etc.) they also took my ice bucket out on my second day and never returned it (I requested a new one because the one in my room was dirty, and they never brought one back - I would have kept it and asked for more liners if I'd known it was going to never come back.)
The amenities in the room are... alright. The rooms are smaller than I expected them to be, but in a city location it can be overlooked. The furniture both in the rooms and around the hotel are not practical if you want to be comfortable.. The only piece of furniture that could be accepted as comfortable, are the beds - thank god. The ""down"" comforter on the beds really made it THAT much better. I enjoy the ""couches"" near the windows; for reading and enjoying a view (if you have one). The pool isn't your normal hotel pool, which was nice because I couldn't really picture children pool parties happening in there.. The fitness center was great - I think a few more art pieces could be added since it is facing the parking garage, bring some more life and color to the room. The skybridge is really cool to look at during the night hours! It would be nice if the coffee shop was open, as well as the executive lounge - hopefully for the long delay, they'll be better than any other coffee shop and exec lounge..?
As many reviews before me, the parking garage is HORRIBLE! I saw that there was some construction happening within it, but dear god - GET MORE SIGNS... Hilton can afford this - make it happen.. As a guest who had no idea where I was going, I had to help younger adults and an elderly couple find the exit of the garage and the entrance of the hotel. Then come to find out, the door was locked so we had to get buzzed in, it was bitter cold and the elderly couple was very upset which really set the mood for them upon arrival, not.
When I did finally help them and myself get into the hotel, my view was of the ballroom level of the hotel (more signs on where to check-in would be helpful on that level) - I peeked in the ballroom, it was gorgeous! I would highly recommend an event in there! I believe its called the Bellows room. When I got the the Lobby (L) level, I first ended up traveling over to the concierge desk because I didn't know that the Front Desk was across the lobby (I came up a staircase, not the elevators). The young lady at the concierge desk was doing her schoolwork on the computer and I stood there for about 3 minutes before she looked up at me, and then didn't even take the time to apologize to me for standing there, her response was exactly, ""Oh hi."" I had to tell her that I needed to check-in and she then pointed me to the front desk, and said, ""You can do that over there."" and went back to her schoolwork. I was for lack of better words, pissed about this. I heatedly walked over to the front desk and was greeted by Robin. My mood changed within two minutes of speaking with her, we ended up coming from the same town and for my complaints, she sincerely apologized, which is all I really wanted.. But she went over and beyond and graced me with a couple of drinks in the bar, on her. I am astounded by her service, it wasn't rushed or dragged out, perfection. She seemed happy to help me, and assured me that the rest of my stay would get better and if it hadn't, she was going to do something about that.
When I got to my room, it was facing the parking garage, oddly enough I could see my car.. I understand where the hotel is located and that a parking garage or a view of another building is inevitable, however, I called down to the front desk and was greeted by Robin again and she moved me on up! I was so thankful and told her that she really didn't have too if it wasn't available, but she ensured that she didn't mind and my happiness is her happiness.. I told her that I could manage to come down and grab the keys myself, but she sent them up with a bellman who I believe's name was Brad and he gladly helped me to my new room which faced the Arena - SPECTACULAR! I later went down and thanked her, and she gave me a warm hug and told me that those drinks were up in the bar waiting for me, haha! 
The bar and restaurant were wonderful, amazing food, and drinks! Nothing more to say about it, great great great!
However, room service - they need to think about how they present themselves.. Not the people, but the dining.. I ordered breakfast and didn't get any syrup or butter with my breakfast and I didn't receive any napkins either. Think about what people are actually going to need and give them everything, a little extra won't be frowned upon by a guest - guaranteed. 
I would recommend this location to friends and family, I will be sure to tell them about the excellent service that Robin instilled. It is much appreciated to someone who practically lives in hotels, and a nice change from someone that has been doing it so long they become robotic.
Good luck to the hotel and I hope everything is completely up and running, the kinks are worked out by my next stay!",2,2,0,0
"Excellent motel for proximity to Comerica Theatre
We chose this motel because it's 2 blocks walking distance from the Comerica Theatre. I give this 4 stars for this, plus the fact that the motel was recently remodeled, clean and comfortable. We were able to easily arrange a free shuttle both from and back to the airport for no charge. The young man covering the desk was really nice and helpful.
The downside is that this motel is no where near walking distance to any restaurants (unless you consider McDonald's a restaurant:) or convenience stores. If you have a car or don't mind taking a taxi there were several restaurants within a 5 or 10 minute drive.",4,4,0,0
"Never going back here!
I stayed here in August 2012 with a friend as we travelled from Australia. We were looking for a cheap place to stay on Manhattan Island that was close and assesable to the subway. The photos on the website didn't look to bad so we thought we would stay here. 
WORST CHOICE EVER!! 
We got to the hotel and were greeted by 40 steps upto the 'lobby', we had suitcase each and other bags, and hotel staff did not offer anyhelp! Carrying heavy suitcases is not what 2 18 yr old girls want to do. We then go our key and opened the door of room 203, we couldn't do anything but laugh when we saw what our room for the next seven nights was going to be. There was a bed that was smaller than a double bed and bigger than a single, two bed side tables and no room for our bags! After getting 2 bags in, we had floor space only big enough to swing the door open. The tv which was promised to bed a flat screen, only had one channel that spoke English and was about politics, was no interested. We had just worked at a summer camp so we originally weren't fazed over sharing a bathroom, once we saw the state of it we were! I used the complimently ""hotel"" thongs to shower in because there was no way I was letting my feet unclothed in that shower! The state of the bathrooms were distrusting, there was hair everywhere, and it wasn't only head hair, there was mold and dirt all over the shower. I think this was due to the hotel staff not cleaning and bleaching the bathrooms daily and the fact that other guests were also very dirty and unsanitary. It was very annoying only having 2 bathrooms to share with about 30 guests, especially when in the night you really had to use the toliet and you had to wait about five minutes, only to wish you hadn't due to the discusting dirty state of the toilets. 
Sleeping. DID NOT GET ANY! The state of the bed was discusting, my friend and i did not even get under the covers because we were to scared about what we would find. Thank god we had a small blanket each which kept us warm, and sometimes when the air was to cold we would use what we referred too of the 'sex' blanket which we would only place ontop of our other blanket, it was called this to the discusting marks and dirtiness of it. NOISE, there was way to much. Every single word said at night I could here, people coming home at 3am could be heard. The annoying snorer would constantly wake me up from what ever little sleep I would get. 
The only positive thing about this hotel was the free wifi, which would occasionally cut out. The McDonald's down the road was also helpful for midnight food cravings. The hotel staff were also very helpful, especially when I lost my passport and I needed to use their phone and printer, but I wold expect that kind of help from any hotel service. 
Even thought this place was cheap, I would not pay money to stay in a place like this. If I am paying to stay somewhere i accept the place to be clean, to have a window, And if you are offering a double room make it clean that it's a tight squeeze for one person,let alone two! 
I would never stay here again, nor recommend this place to anyone. In the future I would rather pay more money to stay somewhere where I felt safe and that was CLEAN!",1,1,0,0
"Time for a new location
Stayed for three nights and while I was not offended, I was not impressed either. The hotel is old and tired. They have done as good a job as they could with new carpets and finishes but the rooms are very small and the structure is just old, and not in a good way. The property is actually two buildings connected by a sky bridge or underground walkway. The loby is in the ""main building"" (it has an actual name but I dont recall) but I stayed in the ""Tower"" and it was depressing and inconvenient. If you want to eat in the hotel restaurant, get a newspaper, or use the business center you have to go across the street. If you HAVE to stay here then dont let them put you in the ""Tower""... I dont know what the rooms the the ""main building"" are like but they cant be less convenient or smaller than the Tower rooms. My rate was $259/night which I think is horrible for the room I stayed in. (I also had to pay $14/day for internet access... aren't we past this?) Two bright spots were the two restaurants attached to the hotel (i dont think they are hotel restaurants but they have a door into the property). One was a decent Irish pub called Katie Mullen's and the other was the Yard House which has an impressive selection of beers on tap. I recommend both, regardless of where you stay.",3,2,-1,1
"Yuch
This was probably one of the worst places we have ever stayed. The tub was disgusting and during our stay of 10 days it was never cleaned. Had we been able to get reservations elsewhere we certainly would have but because of the Nascar races everything was booked. We don't think the carpet was ever vacuumed and what kind of motel comes to pick up the towels to launder at 8 in the morning. The second to the last day we were there my husband killed a cockroach in the tub. Good thing he didn't tell me because I would have been sleeping in my van at that point. The only thing this place didn't have was bed bugs. Thank heaven for small mercies. The continental breakfast the first morning consisted of cereal and Krispy Kream Donuts. They said the night shift had forgotten to take out the bagels but when you are toasting them anyway why wouldn't you just take them out when you remembered.We did not partake of their breakfast after that morning. Never again will I stay in America's Best Value Inn.
Elsie & Les Sherwood",1,1,0,0
"worst hotel experience Ive ever had.
When i had first booked my room online it was primarily for a place to crash after parting on 6th street with friends. But after the first night this place turned into something i thought would never happen to me. I originally booked my 2 night stay online and payed accordingly a few days before the trip. The next day in Austin though the hotel charged me again at the front desk even though i had my receipt that they emailed me to show conformation and that i had been charged. And not only had i been charged for three nights the hotel said we needed to pay again for our second night but at a much higher rate. Needless to stay we didn't stay the second night and just toughed it out in my car. I warn you. DO NOT STAY AT THIS HOTEL!!! Even when i looked back at my receipt where they charged me at the front desk the card numbers didn't add up but the fund were taken from my account. So now i'am stuck going through fraudulent charges with my bank...",1,1,0,0
"Look, mom, a roach!
The front desk was friendly and it was super close to the airport, but the room smelled and had a roach and ceiling mildew. The breakfast was sparse and we didn't feel safe. The photos are so much nicer than what we saw that I wish we had taken a photo. Sometimes you get what you pay for...",2,2,0,0
"large rooms and perfect location
Had no problems! Hotel was perfect. Regular room was perfect for 4 people. Nice bathroom (a bit small, room for 1 at a time), but the water was not hot enough for us. Probably because it was dead of winter and very cold! The heater worked real good. The size of the room was perfect. Had a ledge for extra luggage or sitting, with a nice view of the city. Stayed there for 4 nights and only on the last night did housekeeping remember to give us extra cups, coffee, creamer, sugars and shamppoo/conditioner for the 4 of us, but really that's no biggie, it was just a phone call away.... just thought I would mention for those of you who like service. 
The location was perfect. We used the subway one day, which was pretty much connected to the hotel. The charge for parking was expensive ($46 per night with in and out privledges). We parked across the street to save $16 a night! LOL",4,4,0,0
"Check out not into this hotel....terrible
We booked 4 nights at this hotel at the beginning of May. We paid a reasonably high rate but luckily not a package. We booked directly with the hotel. When we arrived we were given a small dark room next to the lift. Nothing like the room that is advetised on their website.The bathroom had writing on the wall above the toilet and the air circulation didnt work at all. The room was very hot even with the window open. We asked to move and were advised we would have to ask tomorrow as the only other room available was next to the pool filter and was very loud. We offered to pay for an upgrade but they had no rooms. The bed was comfortable but after a terribly nights sleep due to the heat in the room we checked out. The hotel staff were very polite but totally in effective. Not once did anyone apologise even when we called down re the heat and advised we would check out the following day. Not sorry to hear that , just oh, ok! When we did check out we were not offered any alternatives. Thank goodness but I was surprised. We were offered a discount without asking which brought the evening rate to an acceptable level. But I would never stay here again or recommend it to anyone. The food in the restaurant was good but we were brought the bill before we had finished our dessert and were not offered coffe etc. it was clear that the waiter didn't really want us there.bizarre. Our booking at this hotel was based on trip advisor ratings and reviews which were good so please take time to read all reviews. Very very disappointed .",1,2,1,1
"Location Only Redeeming Quality
Unfortunately, there is not much to redeem this hotel beyond the prime location. The furniture and rugs throughout the hotel and the rooms are old and worn, and chairs are sunken. While my bed was large and comfortable, the bathrooms are tiny and awkward, and in desperate need of updating. The room was too small to serve as a business destination - the one small desk in the room was taken up by a lamp, the phone, and the coffee service tray - I was forced to work from the bed. Internet access costs $10.95/day - completely unreasonable for a business traveler. The television worked sporadically, the air conditioning not at all - overall, not nearly what I would expect for the $250/night AAA rate (and $395 for a Saturday night!).",1,2,1,1
"BED BUGS Find another place!!
I had over 50 huge bites on my body after staying here for one night. Breakfast had dry up store bought pastrys (2) and coffee. Getting out on the street is difficult. Not worth the savings. It is near Ihop and fast food and right off the freeway, had a nice pool, but not worth getting eaten alive.",2,2,0,0
"Clean, convenient location
We booked three rooms for a weekend getaway for my hubby and I, my in-laws, and my sis-in-law and hubby. We got there about 10 am not expecting to get into our room, but were pleasantly surprised that they did have one ready for us. (We had requested early check-in). The rooms included a bedroom and separate sitting area (which included a fridge, desk, and sofa sleeper), each with their own tv. The bathroom had a steam shower which was roomy. No bathtub, which we didn't need anyway. There was no safe in the room but there was one available at the lobby desk. The room was very reasonable but the food and parking were a little steep. We didn't have breakfast, but my in-laws did and it cost $98 for 4 buffets. Parking was extra at $24 a night. All in all, it was a convenient place to stay and would certainly stay again.",4,4,0,0
"unfortunate...
We recently stayed at this hotel for an event we were attending in the area. I have to say the staff in general is great! Eddie the doorman, made our stay! Wonderful first impression arriving at the hotel. The front desk staff was all fabulous. Now to the not so wonderful parts: our group spent time at their bar. 2 of the 3 bartenders were very nice - one was just plain rude - unattentive - felt like we were putting him out by ordering a drink. It's not like we weren't tipping (not that that should be a reason for poor service but I could understand that more - we were tipping at 25%) - but to feel like we were inconveniencing him when he wasn't doing anything anyway but standing behing the bar left a very bad taste in my mouth. If you don't want to be in a customer service oriented job then find a new one! I don't know his name but he wears glasses...I would avoid him if possible. The next thing that unfortunately made me review this hotel only 2 stars was their bed. It was very lumpy and uncomfortable and at the end of the day, the reason we were spending the night in the hotel was to save driving home late and get some sleep. My friend ended up finally trying to sleep in the high back chair. When she went to do that we realized that there was NO sheet - just the comforter so she took the comforter to the chair with her and I had to use towels to keep warm! There were no other sheets or blankets in the closet either! That is just not okay in my book...that's a basic amenity. The bathroom is extremely small but that's no fault of the hotel - it's an old historical buildng so it's just the way it was built. But I do have to mention the smoke alarm had no battery and was open with wires dangling out - not the greatest thing to see. Overall the staff is great, the building beautiful but enough ""bad"" things that I would have to say stay somewhere else if you are coming to the Union Square area.",2,2,0,0
"Not bad, not Good, just OK.
During the DNC convention this Comfort Inn was a zoo. This was a hotel chosen by DNC to house some of the state delegates. So if you were staying here during the DNC convention, you had to room with someone. 
Rooms with 2 beds are decent size and well designed. All rooms are equipped with fridge, microwave, Flat Screen TVs. Free parking, Free Wi-Fi, Free breakfast, Free airport shuttle service.
Fitness center is a joke, plus the hotel looks old and dated. There was a stale, moldy smell in the room. But it was bearable for one night.
Staff is very nice, professional and helpful. In a pinch and, on a budget this Comfort Inn is worth a visit. But if you desire something classier, there is a Residence Inn, Mariott and Hilton next door.",3,3,0,0
"Beautiful SF hotel, Business Travellers Beware
The Mark Hopkins is one of those great San Francisco institutions - it's architecture and decor harken to another time and underscore the charm of this beautiful city by the Bay. What it is not, is a great hotel for business travelers. The internet connection worked intermittently throughout my whole 48 hour stay, directly impeding my ability to work effectively. After multiple calls to IT and the front desk, there was absolutely no resolution or solution provided. Some members of the front desk staff were more helpful and empathetic than others, which was also disappointing. Kudos to Russell, who at least listened emphatically and offered a sincere apology.",2,5,3,3
"Luxurious room!
We stayed for 4 nights while attending an academic conference. (The Palmer House was one of the conference hotels). First - a bit of a disclaimer of the title of this review. Yes, the room was luxurious but it took a while to get there! We arrived early in the morning, so before rooms were ready. The front desk staff asked if we would like an upgrade (for a fee) to the Executive floors. We said yes, but had to wait until the room was ready. We went to the conference for the day, but but by the time we returned, there must not have been many rooms left on the Executive floors. We were given a room that reeked of cigarette smoke - it was so strong that neither of us could stand being the in the room. We immediately reported this, and we were changed to a regular room (not on the Executive floors) which was an accessible room (no bathtub) and very small. We managed for the night, but in the morning asked if we could again have a room on one of the Executive floors. We offered to pay the upgrade fee. We were given an amazing, huge, luxurious room (I wanted to take the bed and bathroom home!) and were not charged the upgrade fee! Throughout this, all the staff were superb - courteous, professional, patient, most accommodating! The room was quiet and so comfortable; one of the most comfortable beds we have ever slept in. Being on one of the Executive floors meant a complementary breakfast and evening hors d'oeuvres each day. This was wonderful, especially since the conference schedule was so packed. The hotel is beautiful and all the staff were excellent. The meeting rooms are excellent as well. Had one meal in the hotel restaurant which was excellent as well.
The Palmer House is a great hotel!",5,5,0,0
"Nice Stay
Stayed here for several nights for business. It was a very large hotel hosting several events. Rooms was nice and clean, staff was friendly and helpful. Also within walking distance of several good restaurants.",4,4,0,0
"Average 3* hotel
This hotel is next to a venue that hosts concerts. I'd stay here if I was going to watch a concert. The location is on the marina. You see lots of boats. I'm more of a sand/beach person. The hotel was clean. We used the pool. It looks like a 60's hotel thats had a slight make over. Staff was friendly and helpful.",3,3,0,0
"Too Pricey
Pros: The bed was comfortable, the view was nice, the location was great. And there's free breakfast which isn't bad.
Cons: The staff is poorly trained. They messed up the charges. They were difficult to get a hold of to fix these charges. 
The bathrooms are tiny. The pool was closed even thought they said it was open. The gym was minuscule and the equipment is breaking down- likely purchased in the 80s. 
Conclusion:
Way too pricey for what it was- despite having gotten a discounted rate online.",2,2,0,0
"Banker's Palace Est. Cir. 1928
Excellent service and comfortable accomodations make this nostalgic hotel among the best in the west. The hotel restaurant and bar was nice, offering salads, soups, and beverages for a steal of a deal. The rooms are cozy with spacious baths and gorgeous views. The lobby and corridors of the hotel are from the bank building's original construction in 1928. Decorative ceiling make this an attraction and great place to stay. The old bank vault is still intact and serves as a meeting room. It's the coolest place and centrally located within the Gas Lamp district!",5,5,0,0
"Great intro to the brand
I got the Shelburne on Priceline for a good deal. I didn't quite know what to expect, as I hadn't heard of Affinia before, but being close to Grand Central was helpful for what was just an overnight. I was bowled over by the top notch service and the room quality - so much that I sought out an Affinia property (the Dumont) for my next trip. Rare Bar and Grill has reasonable (for New York) drink prices and a fun staff.",5,4,-1,1
"Very surprised!
after reading 50/50 reviews we decided to give it a shot. What a surprise! we got at the hotel around 11 am and without even asking the gave us a room. The check in process took less than 2 minutes. The room was a bit small, but this is New York, enough room for us. Perfect location with very nice local restaurants around. I would defnely stay there again, specially with a hotwire deal.",5,4,-1,1
"Nice hotel in a good location
Arrived at the hotel was checked in very quickly and given directions to the room. 
The room was lovely there was four of us sharing so there were two double beds. Our friends had got engaged during our travels so when we arrived to the room there were chocolate covered strawberries and champagne waiting for us which was lovely.
We were on the 10th floor and the views were great over San Diego.
The hotel is conviently located near Gas lamp district so we jumped in a taxi for a bit of the nightlife which was great.
The next day we headed over to San Diego Zoo which was a 10 minute drive from the hotel. You can also purchase tickets for the Zoo and other trips at reception.
The hotel has its own starbucks which offers breakfast also, we used this both mornings during our stay.
Overall we were very pleased with the acommodation.",4,4,0,0
"Nightmare waiting to happen
I brought my daughter to New York City for her 21st birthday and was ready to take advantage of all the excitement New York has to offer. Our trip was great with the exception of this hotel. The elevators had a 20 minute wait for the entire weekend so going around the corner for a brief walk was not possible as it was too time consuming. We toured the city the first night and were tired and in need of a shower. There was no water in our room. There is also no a/c in the elevators or hallways so after packing in the crowded elevators, no shower for us was huge. The next night after touring all day, we came back to our room only to find that the smoke alarm was blaring for no reason. Tecs could not figure out why and we were told there were no rooms for us to change our room. We were left sitting in the hot hallway waiting for a resolution. Finally, we were told that, yes, there was a room that was to be vacant that night. We are not yellers and I believe because of that, we were not treated with respect. After waiting for a couple of hours, we were given a new room key and no one offered to help us move our things. An hour after arriving to our new room, someone using a key tried to enter the room. Front desk had no explanation for this. Was given back my points for the first night but still was charged $299.00 plus tax for the second night. RUN AWAY FROM THIS HOTEL AS FAST AS YOU CAN!!! Went back to airport the next morning with very little sleep.",1,1,0,0
"Okay, worth the price paid on Priceline.
VALUE/LOCATION: Traveled on business, and usually I stay @ 4* or above. Got this deal for $77 on Priceline week of Sept 24. I wouldn't pay more than $80 for this hotel. It is not worth the $160 advertised, as $160 is pretty close to the price of a 4* hotel, and 4* this Sherton is not. Really, this hotel is a 3* hotel by California standards, not 3 1/2 star hotel as advertised. You are paying for location - close to the airport is why they can charge nigher rate. Hotel is about 10 mins from IAH airport. 
OVERALL APPEARANCE: Lobby decor is dated, but rooms are nice w/ browns wood accents, and bed was very comfortable(I stayed on Club Level floor). There's only 2 balconies in entire hotel, and they are consistently booked. Very dirty windows I could not see out of. Room needs more light, and there should be a key slot to insert your room key to turn on all the lights in the room instead of having to turn on 4 individual lamps. No fridge either. But there is a little coffee pot, so that's a bonus.
LOCATION: Hotel is located very far from downtown 20-25 mins with NO traffic & a $100 taxi ride roundtrip. There's no other way to downtown except the public bus. Nothing to do around this area. Nearest food place is a few blocks, but very dark surroundings and kinda spooky. Hotel borders an area that's not so safe.
STAFF: Staff -- very friendly and always willing to go extra mile. They made my stay here enjoyable.
BREAKFAST: Continetnal Breakfast -- I was on the go, and all they served was cereal, mini-croissants, fruit, OJ and that's it. I was hoping for a bagel or some other bread source that's more filling. They need to add more take away items besides fruit as this hotel caters to business people who are constantly on the go.
POOL: Pool outside was tiny, as if this was a pool for a Motel 6. Lots of wasted space by pool, which they should expand and make pool area larger. The Indoor pool, which I did not use, looked kept well and clean. 
FITNESS CENTER: Nice new equipment. New treadmills with TV screens, etc., assorted weights. I think this was newly remodeled & was very modern.",3,3,0,0
"Great, except for coffee!
This motel was like a mini Super 8. The room was tight for two people (and you better be more than friends). It was the perfect size for our one night stay and a good value. I wouldn't want to spend a week there. Queen sized bed is the largest they offer, likely because of the room size. The room was clean (except for the bathroom exhaust vent). The continental breakfast looked adequate, but we didn't have time to partake. I did grab a cup of coffee and that turned out to be my one complaint. It was worse than what you could make in your room. So, if you love your coffee like I do, hold out for Starbucks!",3,4,1,1
"Location and fresh air...
I chose this property due to its location to the airport, Carowinds and Downtown Charlotte. Perfect location. Easy to get to either destination from the hotel. Lots of parking space is available and its right off the highway. You would not know it. Rooms have balconies but no furniture. So at least you can open the door for some fresh air. If the weather is co-operating, as it was this past weekend, the fresh air makes for some good sleeping. Hotel gym has cardio only. Pool and deck are nice. The hotel looks to have had the latest rev of Marriott look and feel applied. Staff was welcoming. Seems all the folks in Charlotte are welcoming. Nice. Room was a bit worn compared to the freshness of the lobby. Carpet was bunching and needed vacuumed. Otherwise the the room was clean and comfortable. If I were in the area again I would stay.",4,4,0,0
"Rip Off
First off $32 for overnight parking is the biggest rip off scam I've seen so far at a hotel then on top off that you'll have the valet tips each time you take out your car.
Second rip off is the $15 'resort fee' they say say is for wi fi, a cheap Walmart coffee maker and bad coffee in you room plus a bottle of water a day. Things that many hotels give for free these days or include as part of the room rate. just an extra scam they have cooked up to gouge their hotel guests.
I would have left as soon as I arrived and headed straight to a Starwood hotel had I not pre paid for my room. 
The hotel itself is one of those old places that some people love but I think it feels dirty and smells musty. It woudn't superset me if there where mold spores everywhere making me ill.
Last but not least, it is noisy! When the jack hammer stops I hear awful classical music being played loudly somewhere.
I can see the Westin hotel from my window and wish I was there.",1,1,0,0
"Great place, great location.
We stayed here on May 8 & 9 and really enjoyed our stay. I chose this location because it is sooo close to the Seattle Center attractions especially the SciFi Museum and the Music Museum. (virtually across the street) We had a great time here! The hotel is clean and well maintained. The decor was attractive and the beds comfortable. However, there is no pool here, which would have been nice. The staff in the restaurant were very personable and went out of their way to be helpful, even offering suggestions on things to see and do in Seattle. I especially appreciated Josh and Cheryl in the restaurant for their helpfulness. Great breakfast buffet as well. We'd definately stay here again.",4,5,1,1
"The Pool
I stayed there at the Days Inn for 2 days and I liked the rooms, and the friendliness that I was given at check in. I was at the pool and jacuzzi and liked how clean it was. I also liked the breakfast in the morning..mmm.. good Texas shaped waffles!! I will definitely recommend it to my friends and family. I also like the rate I was given, not to expensive considering they have cable, HBO, and big flat screen TVs! Over all.. good rating.",5,4,-1,1
"Great stay at a great location
My wife and I stayed at the Chancellor last week for the start of our California trip and loved it. The location is perfect - right in front of many cable car stops, and not nearly as crowded as Fisherman's Wharf. The staff were great, and our room was nice and clean. As others have mentioned, this hotel does not have A/C, but that should not be a problem for anyone, as the cool temperatures and constant breezes keep the room cool - this coming from somebody who absolutely cannot sleep if the room is warm.
Honestly, there were only two issues that I had with the hotel, and they are both minor at best. First, the shower head in the bathroom was very low for me. I'm 6'2"", and basically had to duck to wash my hair. Not a big deal. The other issue was that the elevators are excruciatingly slow (I'm also impatient). Again, no big deal.
We enjoyed our stay, and would absolutely stay at Chancellor should we return to San Francisco.",4,5,1,1
"Look no more
Stayed last week. If you're traveling to Houston for medical treatment, this is the place to stay. 
Safe area, friendly staff, especially Ty at the front desk. Shuttle service for Dr. appts was great! My only recommendations would be the hotel offer recliners in their rooms for medical patients and that the restaurant serve lunch.",4,5,1,1
"Great Stay
After reading the reviews for the Howard Johnson Inn on Federal Street I was a little bit weary of staying here, I had stayed had Howard Johnson Inn's before but I was still not sure. The hotel is a bit run down but the room that I stayed in was huge and clean. Yes, it had it's issues like the bathroom could use a little bit of help but overall it was okay. Like I said the room was big and clean, the beds were pretty comfortable and it was nice having air conditioning. Overall you get what you pay for. If you just need a place to rest your head on your way in and out of town then definitely stay here. The look of it is not too nice but it's clean. As for the pool I did not go swimming but the water looked clean. When I first checked in my room was not ready yet and that was around 5pm but they said it was because they only have two maids working and they are going through ownership changes. I was fine with it because I would prefer a late dirty room then an on time nasty room. If I ever need another place to stay in Denver I will definatley go back!",3,4,1,1
"Do NOT stay at this hotel!
Upon check in, Mark at the front desk barely cracked a smile or acknowledged us. I had booked three rooms and had requested double beds. I knew I was in trouble when I was told sorry, we are sold out and can't accommodate you. A member of our party was handicapped, so I tried to see if he could get us in at least into one double for him. No dice! 
The rooms were so little that we could not get two rollaway beds either! 
Had the staff reacted like they cared at least a little, I might not have minded the inconvenience, but I am telling you as someone that never reviews anything, don't stay here EVER!",1,1,0,0
"Five stars? Are you crazy?
This hotel is a far cry from what it once was as the Park Hyatt and former JW Marriott. The facilities themselves are exceptional, though in need of better maintenance. The location is excellent and most room layouts extraordinary. However under the ""reign"" (as opposed to ""stewardship"") of InterContinental all I can say is... Five stars are you crazy? 
A five star hotel has a clear sense of identity. This one is suffering from a severe identity crisis. They have run off most of the American clientele, except for conventioneers. There are many guests now from overseas that are vacationing mixed in with business travellers, conventioneers and during my stay, shockingly, gaudy gold buying companies that you would expect at a Radisson or Holiday Inn. So you get everything from tourists shopping and enjoying sight seeing in Los Angeles, to the few (relative to days of old) American business travellers to gaudy gold buyers allowed to hang their oversized and hideous signs just outside the “Spa.” 
I want to be clear that I enjoyed meeting the increasing variety of guests there and even giving them pointers on where to “star gaze.” That was not the issue per se. The problem is that a hotel with five star status is either a top notch full service resort (which this hotel is not) or it is a reliable consistent higher end business destination (again, not so--they do not even have a business center, but send guests to Kinko's--seriously?). The best five star hotels can pull off BOTH seamlessly, attending to all the needs of various clientele.
The food also is suffering an identity crisis, now consisting of ridiculously expensive, tiny and fussily arranged dishes, steaks that are like now also tiny and leathery (I’ve had much better at Marriott’s under-rated mid-level hotels). And the Spa, built by the former Park Hyatt has treatment rooms that are unparalleled anywhere else I have been in the States. In addition, their staff for the most part, and treatment therapists are also excellent. However, the hotel, trying to discover another identity (read ""identity"" as generate even more revenue), has opened the Spa doors to local clientele (I suspect trying to compete with the tony but overdone Equinox down the street). This has clogged the “Fitness Center” day and night and made the Spa largely unavailable to hotel guests, especially the business clientele that are in meetings all day and have limited openings in their schedules. I’ve never been to a Spa where I began to feel they’d rather I just go home than walk in seeking another treatment. Though they claim hotel guests have priority, it became clear very quickly that this was not the case.
The only consistent identity this hotel has now, is one of getting every penny in every way conceivable and some inconceivable--and keeping rooms full, full, full no matter what the cost to their guests and hard working employees (the hotel is also pretty soundly understaffed). One night they sent up a room service disaster. Apologies were in short supply and God forbid they would consider “comping” anyone for anything. I had to go round and round. And the best I could do was ask for the order to be remade, nearly two hours after I had initially ordered my meal.
The best thing about the hotel that remains, however tenuously, is by far the staff. And I’m not talking about the bean counters at the front desk or the GM whose sole purpose in life is to get that fifth star, guests and his extraordinary staff be damned. (For what he has done to this once very special hotel, I’d like him to see stars all right.) I find the reviews of this hotel highly suspicious and out of sync with what is actually going on there. I agree with the reviewer about the bills. I actually handed my last one over to my CPA--I'm not kidding.",3,2,-1,1
"Very Disappointing
We are currently staying at the Back Bay Hotel and we have had one disappointing surprise after another this week. Although the facility is very inviting, the location is great and the staff is friendly, we can't recommend this hotel.
When we checked in we were advised that the upper floors had better views so we took two rooms on the 9th floor. Unfortunately, the internet service was poor to non-exisitent. When we called the front desk they admitted that the lower floors had better service for some reason but they failed to mention that when they recommended that we stay on the upper floor. Then our sons who were sharing a room had a shower that wouldn't drain it was so backed up with debris. We moved them the next day and the new shower and internet worked better. 
On the second day, we asked the conrcierge for specific directions to the Park Service Tours for the Freedom Trail. She not only gave us the wrong location, she also led us to the commerical tours and then we had to hike an extra half mile to the original Park Serive Tours - which are free and excellent. In addition, the concierge was also talking on the phone when we walked up and we had to wait for several minutes until she finished ordering her lunch to be delivered from outside the hotel, not a huge issue in itself but combined with her inability to give accurate information and her lack of understanding about the Park Service, etc., it is worth mentioning. 
Room service was also hit or miss. Half the time when we called, no one answered the phone and on two occassions we had to call the front desk to get them to forward our order. On one order that we placed directly, room service forgot one of our entrees. 
Last but not least the maid service was well, almost non-exisitent. They even left one of the pillow cases on the floor one day and we were never sure that they actually cleaned our room other than change the towels. 
So if you like showers that don't drain, intermittent internet service, poorly informed concierge service, questionable room cleaing and room service that is also inconsistent at best, then The Back Bay Hotel is for you!
Perhaps your visit will be more enjoyable than ours - we hope so.",2,2,0,0
"Never again
we got there very tired and all I wanted was to get into the hotel room and get some rest. Instead, both of our rooms were dirty (pubic hair in the tub and on the restroom floor, urine on the toilet seat) they smelled dirty and like dog urine. Also the a/c barely worked in one of the rooms. I went to the front desk and Vincent was very polite and tried to help relocate us to different rooms. When we got to the other rooms, there was trash, the mirror was dirty and the tub as well. I went back to the front desk and demanded my money back to go to another hotel. After an hour and a half, Vincent convinced me to stay and give them one more chance. Finally the third time was a charm. But never again will I stay in this hotel. The only good thing that came out of this stay is the friendly service of Vincent! If they would have Vincent as housekeeping the hotel would be in better shape. Even though we were reimbursed for 1 night, that doesn't make up for the inconvenience and uncleanliness of the hotel.",1,1,0,0
"Outstanding new hotel in Houston
I travel frequently on business and rarely write reviews but my stay in this hotel was worth rating. The desk clerk Katie provided prompt, efficient, friendly and courteous service. My suite was well appointed and comfortable with modern decor and attention to detail. There was an indoor pool, jacuzzi and fitness center as well as a business center. I felt like I was on vacation. I would definitely recommend staying here, whether it be for business or pleasure. The location is superior, close to several major freeways and shopping centers.",5,5,0,0
"Location is what really makes it
Best hotel if you're attending a conference at the Hynes center... can get to the hotel and back quickly and without going outside. Attached to a mall. Trader Joe's across the street! Rooms are typical for city tower hotels. Housekeeping nice. Nice enough neighborhood for walking. Check out Bukowski's bar across the street.",4,4,0,0
"Worst Stay Ever!
We decided to stay at Best Western because the price was reasonable (for a weekend in NYC) and it looked nice and we had friends stay there a few years back when it was renovated. This was literally the worst hotel stay we have ever had! We had pre-paid for our stay and arrived at the hotel at around 1 am after a long drive from Cambridge. The receptionist was very unprofessional and kept us waiting for around an hour while he looked for our reservation! There were other guest who were checking out and they didn't speak english and he was so rude to them! Not even trying to help them and was clearly uninterested in them. After the long wait, we decided to call the website’s customer service (who were beyond responsive and helpful!) and he bluntly tells the customer service rep in front of us: (We are sold-out and we don't have a room for the customer and they don't know yet!) So he basically kept us waiting for an hour and they were sold out!! He then magically found us a room: The Penthouse. We were to stay there for a day and then go to a standard room the next day. We were very tired and it was close to 3am and our daughter was exhausted, we agreed. The room itself is pretty spacious: 2 bedrooms, a bathroom and a living room; but, it was literally falling apart! it is on the roof and the service door was wide open and you could see the pipes and everything when you arrive. Inside the room, the door jams were all falling apart, there were nails sticking out from the walls, there were scuff marks all through the apartment. Furniture was ripped at the seams, pieces of the coffee table was coming out and the shelf in the bathroom was at a diagonal angle! We were too exhausted to complain or look at another room/hotel. We ended up sleeping for a few hours. We got up early morning and to our shock and horror.. We found a HUGE cockroach in the bathroom and then one in the other bedroom and 2 dead cockroaches in the living room!! That was the final straw! We left the hotel and went looking for another! We didn't get a refund because it was prepaid and when we told the receptionist upon checkout that we found cockroaches all she said was ""Oh, I am sorry. Could you call the manager and tell him on Monday? He likes to hear from guests."" Seriously? We do not recommend this hotel at all! Its only saving point is the location!",1,1,0,0
"Great location, pricy for the experience, noisy halls
Look at the location yourself, its in the center of the Inner Harbor. Can walk everywhere, plus its easy to drive in and out with parking right under the building. Bellmen and conference staffers were very helpful too. I would say that the rooms are updated and comfortable. Lobby is nice, a standard Marriott experience. But we expect more from a Renaissance property than just standard Marriott. I travel freq. and have been just as comfortable in a Fairfield or old Courtyard for alot less $. Sure location sells for a premium, and i am usually willing to pay more for that as long as the hotel experience does not suffer. We had oddly noisy neighbors (in-and-out all night, plus singing until 4am) then worse, housekeeping got started at 8am knocking on doors and slamming stuff in the halls. Maybe a bit motel-ish? Could be an isolated experience, but again I expect more from a Renaissance property. 2.5 stars here, but i will round up to 3 based on location",3,3,0,0
"Hotel in Great Position
We recently stayed at the Harborside Inn for 3 nights whilst visiting Boston and I was personally disappointed with this hotel. It is rather impersonal, bedrooms are basic and we had a poor view but the position is great. It was so easy to get to from the airport, they provide free tea and coffee in the lobby and there are lots of places to eat close by - recommend Legal Foods but that's another review! It is a good base if visiting Boston but not for a romantic holiday.",3,4,1,1
"A pleasant stay in San Francisco
Stayed here for 3 nights in October 2012 with my father and son. The room was ready for us just after lunch, which was especially nice seeing as we had just flown in from Sydney.
The room was clean and reasonably well appointed. The plasma screen TV was appreciated. We had no noise from the hallways or the street outside.
The hotel is a 5 min walk to Fisherman's Wharf, which is pretty much the tourist centre of San Francisco. The hire car offices are around the corner which is also convenient.
We did not eat at the note, preferring to find our own meals at the many and varied restaurants in the area.
Will I stay here again? Yep, not a problem.",3,4,1,1
"extremely uncomfortable
Pros: Check-in was quick & easy w/ no waiting. My room was large & clean. Hotel is conveniently located just north of Horton plaza, walking distance from gaslamp quarter. 
Cons: $15 ""facility fee"" + $32 valet parking fee on top of the room charge, no self-parking option available. Housekeeping came into the room for turn down service that was not requested and then, for whatever reason, took our cellphone charger and placed it in lost and found. After a long day, we got back to our room, found it missing and had to call the front desk to have it returned, they returned it with a couple of extra bottles of water to ""make-up for the inconvenience"". This hotel is in dire need of an update, from the decor to the beds to the star rating (I'm not really sure why it is rated as 4-star hotel). The decor is very dated and old-fashioned. The beds are extra firm, in which I mean as HARD AS A ROCK. I honestly do not understand the point in providing a bed that feels like the floor, if someone wanted to sleep on such a hard surface then they certainly would not need to shell out the money for a hotel room charge + the unnecessary fees.
We were so uncomfortable that we were only able to sleep a couple of hours and decided to just head back home around 3:45am. Luckily, we live only about an hour away from San Diego and only booked the room on a whim so we could get some rest before heading back, we clearly shouldn't have wasted our time or money. The front desk asked if we were heading out early to avoid traffic and I said no, those beds are too uncomfortable to sleep on, to which he did not say a single word not even a simple I'm sorry for your trouble.",1,2,1,1
"Hotel average, Location Poor
My visit was during an extremely busy weekend - NFL, MLB, ComicCon, international soccer friendly. 
The hotel was fully booked, however there was no delay in services or requests. I needed extra pillows/blankets and they were received in less than 15 minutes. 
The room was clean and well kept by housekeeping.
I did not get a chance to try the buffet breakfast, however it looked like most hotel free buffets. 
The location was horrible. I did not feel safe during the day, let alone during the evening. While it was a short walk to Fells Point and the Inner Habour, I strongly recommend using cabs to get to and from when dark.",3,3,0,0
"Fundamentally a nice hotel. Ruined by management policies
We arrived for a 3 night stay. As an SPG member I had booked the stay using some of my points. I then paid an additional fee to upgrade to a club level room....more on that later...
Initial impressions were good. The airport shuttle bus was prompt, and the driver had a list to advise any unaware guests which tower they were in. (the marina tower forms the primary element of the hotel, and the bay tower is a few minutes walk away-I believe this tower used to be a westin)
The lobby was modern and well furnished. We checked in and the member of staff assigned us a room on the 8th floor. I reminded him of my club level reservation and he reassigned me an 11th floor room (it later transpired that this is not a club floor either) although he clearly wasn't happy about being challenged. Whether this was overbooking or oversight I have no idea. 
The room was nicely decorated, but small. If you are a family bear in mind that if you book a room with 2 beds they are doubles, not queens. It was also clearly not a clubroom, as it had none of the advertised amenities. We tried to address this with the hotel directly, but they simply weren't interested. I got the impression that they routinely sell club level upgrades without actually assigning a club floor room, which are on the 12th floor only. 
 The bathroom was in reasonable decorative order,  but it was dirty. Tiles had a thin film of sludge on them and there was dust on all but the most visible areas. On the subject of cleaning, the hotel offers guests the option to forego housekeeping for the duration of their stay in lieu of either 500 starpoints, or $5 off your bill.  This is an admirable idea, except when I did the maths it was clear that the only benefactor is the hotel. The points cost the hotel next to nothing, and $5 off your bill probably costs them $1, tops. In exchange for that I waive 3 days of housekeeping, which says something about the value the hotel assigns to room cleaning and the staff that provide it. I declined on that basis. 
This was just one example of a management policy which appears to view the people paying to stay there as revenue generating opportunities, not guests. $22 a day to self park (on a dirt lot) $12 for daily internet, $20 for a rollaway, and hugely overpriced food and beverages are some others.
This is a real shame, because the club lounge was great, with decent breakfast and snacks in the evenings, the pools were nice, and the setting and views were superb. 
This hotel is fundamentally decent, but it is let down by the way it is run. I really wanted to like this hotel, and I rarely write negative reviews, but in this instance I had no choice.",2,3,1,1
"Elegant With Issues
Like the Englishman, upon being asked by his waiter at the club, ""How is your boiled egg?"", replied, ""Parts of it are quite good"", so I have some difficulty rating The Fairmont Copley Plaza Boston.
Should you be a member of the Fairmont's President's Club, the doorman will greet you by your name when you arrive at the curb of the front door. Your car will be stored for $42.00/day. You will receive free internet service, or if not a member you will pay a hefty daily fee for it. 
The hotel is under renovation. I don't think my room had been renovated yet. The window could not be opened for fresh air. The edges of the doors had chipped paint. The bed, sheets, blanket, and pillows were excellent. The closet very large. The furnishings elegant, with two electric outlets right there on the desk, for charging my half-dozen battery driven devices.
The bathroom had issues. The shower curtain was on a narrow track, hard to pull around the tub and too short. The toilet was located so close to the wall that it was difficult to use, especially with the toilet paper holder occupying the space where one's right leg is located.
It takes a while to get hot water.
The desk phone did not work, but the one at the bed did. The desk clock did not work either; it runs on batteries, though maintenance assured me it did not. The down light to call the elevator on the fourth floor was out. You just don't put your room card in the slot to call the elevator, but must withdraw it do activate the elevator. Details, details.
Prior to sleep, I requested additional pillows from the front desk; they arrived twenty minutes later. 
No Sunday paper brought to room or available at front desk; you can buy one in the gift shop. 
There's a bottle of water in the room, with a tag around the neck of the bottle, declaring its price is $7.00.
I miss the iconic Brass Rail Bar off the lobby! It's no longer there.",4,2,-2,2
"Nice hotel in downtown
Traveled to this hotel on business to attend a citywide convention. The convention center is a short distance away. Front desk staff was friendly. Rooms were OK. I've stayed at many Grand Hyatt's before and this one didn't seem as 'grand'.",3,3,0,0
"Super nice staff & convenience to convention center
I travel frequently for business. This time I decided to bring my 4 month old baby and mother with me (good luck to anyone else tempting this on a business trip!!). The pure fact that it was my first time traveling for work with a bunch of extra ""stuff"" made this a challenge and me out of my norm - the hotel was up for it! We were greeted by friendly bellhops, concierge, and a clean room. Not the largest room I've ever had at a Westin, but expected for a city location. We requested a crib and a refrigerator in advance and both were already in the room when we arrived. This alone amazed me! Walking accessibility to the convention center and a Starbucks on the ground level were really convenient. I used the parking garage all week ($35/day) and we walked several times to the waterfront for dinner. We never felt unsafe. Cold, but safe! Bring a wind jacket! All in all, the hotel was great for business and I have no complaints about our accommodations. We ate at the Irish restaurant more than once - good food, decent prices. Had a glass of wine in the main lobby bar (expensive) and the store for bottled water/snacks was over priced as well.",4,4,0,0
"sleepless in Boston
My husband and I went to a concert recently and liked the convenience of this hotel. The location is good. If sleep is not important to you then this hotel is good for you. The walls are paper thin. There was a gentlmen next door who called his family (overseas). I did not recognize the language but he was talking to his family on speaker phone from 1am to 3am. That was friday night. The next day, we toured Boston and I had planned to rest before the concert around 4pm. Once again he was loud on the phone. After the concert, this man was still on the phone We packed out bags and were ready to leave at 1am but miraculously he stopped. I would never stay here again. I read the reviews once we were there ( wished I read them before my stay) and other people complained about the thin walls as well. We did complain but paper thin walls are beyond the night clerks control.
Also, the navigator seemed bother by our questions and really did not want to look up from the computer to answer our questions. This is not worth the price.",1,1,0,0
"great hotel, perfectly situated
This hotel is just a few minutes walk from Times Square, and yet the rooms are so quiet you can hear a pin drop! The staff were extremely courteous and friendly. I also loved the extra little touches that made me think I was staying in a luxury hotel, but paying less than half what a luxury hotel would charge. The next time I visit New York, this is where I'm staying!",5,5,0,0
"Unsuitable for housing animals let alone humans
I don't know where to start on this review, this is undoubtedly the most disgusting place I have ever stayed.
We checked in and the receptionist was fairly pleasant. Our room, initially, looked a bit dirty, dated and run-down, but on closer inspection was plain disgusting. The bedding was stained and needed replacing, the beds were incredibly squeaky, the floor was disgustingly dirty, there was a very dirty towel left on the floor and the shower rail had fallen down. When we complained to reception, he said ""can you wait until tomorrow"" about the shower curtain and ""do you not like squeaky beds"" about the terrible noises the beds made whenever you sat or moved on them.
We changed room to something which was vaguely more pleasant but still resided firmly within the realms of disgusting.
The swimming pools was empty and being refurbished, which we had not been made aware of. There were workmen everywhere, mostly spending their time sitting outside the rooms smoking and talking. The breakfast was poor quality and not a pleasant environment to eat in.
I will never be returning, regardless of the price this is just plain disgusting and is probably unsuitable for housing animals let alone humans.",1,1,0,0
"great stay with a great rate.
We stayed here over Thanksgiving because they had a great rate on rooms--$59/night. That, and I didn't want to sleep on my son's living room floor! Between the low rate and several negative reviews, we had low expectations. Fortunately, we were wrong and it was a great stay. The hotel appears to have been renovated and I didn’t have any problem with the remodel work unlike comments by others. The only thing not replaced in my room was the carpet which admittedly was stained.
The bed is firm as well as the pillows. The bedding is all top-quality and—best of all—the heavy quilt can be removed with a summer weight blanket underneath meaning that you don’t have to choose between sweating or shivering.
Biggest complaint is that the a/c is the original unit and is noisy. Still, it kept the room cool and wasn't so that that it kept me awake.
On advise of others, we requested a room facing away from the freeway and found that it was very quiet and had a nice view of a neighboring park.",4,4,0,0
"Great stay at the St Francis!
Great stay for three nights here at the hotel. Staff was very warm and welcoming.
Hotel was busy and they we able to make us feel unique and special. Excellent breakfast food and beverage. Front desk staff and all the members in the lobby are on point.
Well done.",5,5,0,0
"Near airport
Me and my friend wanted to stay 2 nights in LA for a short trip after our business meeting. We chose to stay in this hotel because I'm a member of marriott and we got an online promotion rate(U$93++). Well, I tend to trust the Marriott good services too :)
The location is very convenience. From the airport take their free shuttle bus to the hotel. But nearby doesn't have much choice of restaurant.
The frontdesk was very helpful. We changed our room from 1 Kingsize-bed to 2 queensize-beds without any surcharge, happy! The room is very big, the bed is comfy, but the bathroom is small, the hair dryer not function :( Well, we only stay to sleep, so it doesn't really matter to me.
The next day morning, we took the free shuttle back to airport again to take another free shuttle to metro train station. Btw, they have complimentary coffee and tea in the lobby, very warm! And the frontdesk again, was very helpful to give us the metro map and guide us thru on how to go to Hollywood. And there we go, with a metro day pass(U$6), after a few stops changed, we were in the centre of LA Hollywood! We took the 24hrs hop on hop off bus(U$40) and surf thru most of the hot spot sightseeing places. 
The next day we check out early in the morning and leave our luggage with the frontdesk, and we continued the hop on hop off bus. We went back to the hotel to claim our luggage before our flight. We were very happy with the hotel for keeping our luggage safe and also the ease of transportation.",4,4,0,0
"Amazing time!
Great hotel in upper west, located not even a 5 minute walk to the subway stations, with a great breakfast and dinner diner on the way named ""Viand"" where we spent most out mornings. The staff were extremely friendly and if we ever looked confused they would ask if we needed help. The last 2 days of our trip consisted of rain and the hotel provided umbrellas to anyone who didnt have one. NO complaints, great service, very clean, a beautiful hotel in fact and extremely cosy and comfortable beds...
For those looking to go downtown or anything, it took us exactly 6 minutes to get to times square, so do not be fooled by the distance on the map!",5,5,0,0
"Warning stay away!
Stayed there on the night of 4/16/2012 for a business meeting the next morning. Upon arriving we circiled the hotel a few times before finding this place has NO parking. Luckily accross the street was the museum parking lots and there were a few vacancies. Upon getting to my room 909 I found it to be very small but that is expected in down town real estate. 
 After putting my luggage in my room, I met my coworkers at the bar/restaurant. The bar did not have any standard domestic beers. When my coworkers and I looked at the menu, the prices were shocking. We ordered our food, my coworkers both had the pork cutlet, I ordered the beef loin. I could not believe when our food arrived at the tiny portions. The food was very good, but I left very hungry. Upon returning to the room I went to use the bathroom, this is where is gets worse! Upon lifting the seat, I noticed blood under the front of the seat. After putting the seat back down I notice a line of brown material basically leaving a print of a previous users butt crack.
 I would never go there again, and would not recommend this hotel to anyone. I am attaching photos of the nasty toilet seat.",1,1,0,0
"4 days at Nob Hill Hotel, San Francisco
Room 412 had very little/limited space, no chairs available, and one bed light was missing. Kind and helpful attendents in reception. Very good restaurant.
Jette & Madsen
Slangerup
Denmark",3,3,0,0
"Good choice!
Travelling our way south on I-5 we got this one. I heard it's good for a SEA stop as well, which probably is the big chunk of their bookings.
Reception was as busy as you might think and honestly front desk has not much time if you need some extra attention. But it wasn't an issue anyway.
If you are passing by with your car, be sure you will be charged A LOT for parking. That was quite surprising for us, unfortunately. This is not inviting the drivers to stop by.
Apart from that, decent hotel.",3,3,0,0
"Sub-standard accomodations and service
Can't believe we stayed here five nights. Should have left at one or two. A red flag was when our bellman took 8 to 10 tries to unlock our room door. Our room failed to unlock 90 to 95% of the time for entire stay. Hotel's solution was to continue issuing us new keys. We collected 10 or 12 of them. In other words, there was no solution. Access to bathroom sink is hampered by a shelf that extends over it. Handy for stuff, but not to actually use the sink. Photos in the brochures an on their web site of the lobby and rooms must be from decades past or Photoshopped because they don't look that way today. Service and problem solving are not part of this hotel's operating procedure. Hotel does have a great location in town, but that is all it has going for it. Find another place, even if you have to pay a few dollars a night more. You will be glad you did.",1,1,0,0
"A bit of a disappointment
Reserved/requested 2 connecting rooms for one night. Paid for Deluxe, which claimed to be Harbor View. One of the 2 rooms had a nice view of harbor; second room had older, fogged windows; and there was hardly a view. Although the hotel claims to be ""non-smoking""; there was a strange odor in both rooms. Rooms are outdated and overpriced. Lobby, however, is beautiful. Nice buffet breakfast.",3,3,0,0
"COOL place
Just back from a three-day stay at The Liaison for a work conference -- the second time I have been at the hotel. BEST part of the hotel is the bar and restaurant - Art & Soul. One word - FABULOUS! The food is extraordinary and the beverages at the bar are creative - though not cheap. Rooms are nice - nothing out of the ordinary, but clean with good amenites. The staff -- concierge, bell men -- are super friendly and most helpful. Location is good depending on what you plan to see/do. The lobby is small and a bit cramped but it adds to the charm. A small hotel in a large city filled with ginormous hotels. This provides a nice change. Recommend it.",4,4,0,0
"Home away from home!
The Hotel Beacon really lived up to our expectations! check in was easy the room was bright and HUGE especially by NYC standards!! There were 3 adults in a 1 brm suite, loads of storage/luggage space, we didn't utilise the kitchen much but i enjoyed having the coffee maker and fridge for snacks etc. The fairway market across the street is awesome for breakfast and their pizza's are delish! The viand cafe down stairs does free delivery and the food is good :)
because the UWS is a residential area it is really quiet and you get the real feel of what it would be like to live there (I WISH!) It was really nice to retreat back to a homey place; there are lots of restaurants and shopping close. The 72nd subway is 2 blocks away and in minutes you can be anywhere in the city!",5,5,0,0
"Unique Boutique Hotel
The location is perfect if you want to be away from the craziness of Time Square, just walking distance to Central Park which was fantastic to enjoy each morning with a cup of coffee in hand. As for the hotel itself the rooms are very small but the charm of the old creaking oak floors to your room takes you back in time, in a good way. Bathrooms have been all updated with stone and nice hardware and does not seem out-dated in my opinion. The area of where the hotel is located is very safe whether traveling with a companion or by yourself like I was when visiting NYC. And if you are coming to see the Macy's Parade, than this is an ideal location because the start of the parade begins just two blocks away but make sure to find a good spot early (05:30 to be exact!)",3,4,1,1
"Great experience
We chose the Trump Int. during our trip to Chicago, Detroit and Toronto. 
Excellent room and service, central location, nice architecture. 
The only not very convincing facility is the Spa. Sauna / steam sauna has no separate relaxing area – there are only sun lounger at the pool but for this the whole Spa has to be crossed. 
Overall our stay was great pleasure and we could recommend the hotel to friends without doubts.",4,5,1,1
"Horrible!
On the way to our hotel room, we saw a bunch of people lying on the floor near the elevator. What kind of hotel allows people or their guest to lie on the floor? Once we got to our room, we found the door was not closed or locked. The room is small. A room at Motel 6 is probably bigger. I don't understand why there is a red light in the bathroom. The front desk told us they were going to check to see if the room was clean and ready before sending us up. The bathroom floor had some strands of hair. That is not clean. There's no point in having windows in the room because when you open the window, you will look directly into another room. The bathroom door had a dent in it and we could see the wood inside of it. The hotel charged us $45 to park our car. The next morning, we were told that we couldn't get our car from valet because the Gay Parade was blocking the street. We had to PAY for the Valet and now we couldn't get our car till 5pm! Ridiculous! The hotel didn't know the Gay Parade was going to happen? It’s there every single year. They told us we can leave our luggage with them until 5pm but we had to check out. No one came to help with the luggage so we took it down ourselves. After talking to front desk, they said they can TRY to ask valet to bring us our car, who of course, refused. So we had to take our luggage and walk through the mall, down the subway station to cross the street and another block to get the car!!! Never again. I do not recommend this hotel!",2,1,-1,1
"Worst Hotel Ever
You know you should walk away when they tell you that the elevator is not working good. Our room was on the second floor. The walk way was slanted. Going up and down. The people outside were loud, rude and doing some drugs. Our stove had only one working burner, the bathroom door was a pocket door that only worked if you scraped the floor with it. The microwave would melt things sitting on top of it. The rugs were grey, though I am sure they were to be a nice brown. The beds had dust on them. After asking management to change bedding they told us it was fine. We had our kids with us and the room next door in the morning were have sex and you heard everything. Not the thing you want your kids to hear. Staff spoke little to no english and made no attempt at helping.",1,1,0,0
"Great hotel in the hart of city centre.
Stayed there for 3 nights on my trip to Philadelphia. Hotel is excellent. Staff was very kind and helpful. Our room was spacious and clean. Big bathroom. Very comfy beds with mattress softness regulation. Hotel is located in the hart of city centre. 5 minutes walk from the city main attractions. Will stay there again.",4,5,1,1
"Amazing location, beautiful lobby, sketchy shower
Because I was traveling on business, this hotel was chosen for me on basis of price and location. And I will say that the location for my midtown Manhattan meetings was excellent and it was an easy walk to much of the limited sight seeing that I was able to fit in. The renovations that they talk about on their website have been concentrated on the lobby, which is quite beautiful. But the rooms themselves are in major need of some TLC. The rooms and bathroom are on the small size and there is quite a bit of street noise twenty-four hours a day, but it is New York City, so I feel like that is not outside of what i expected. But the black mold on the bathroom wall was not what I expected. The bathroom shower seriously made me wished I had brought my shower shoes. The hallways were extremely humid and musty smelling. And the ice machine on my floor was out of order. My colleagues had serious customer service complaints, for example the WiFi in the hotel didn't work the entire week we stayed despite numerous conversations with the IT call center to try and solve the issue.
I think that if you are looking for a well located hotel at a reasonable price in the heart of New York City and you are not planning to spend very much time in the room during your stay, you will find The Roosevelt adequate. But you will have to be willing to embrace the old world charm, and all of the slightly less charming aspects as well.",3,3,0,0
"Well, the shower was good...
I requested a specific side of the hotel when I made the reservation and again on the day before we arrived. They didn't manage this. Despite the reasonable size of the room, there were almost no surfaces on which to put things. The bathroom was closet-sized, with a tiny toilet. Shower pressure and showerhead were great. The windows were dirty. There was a pint of Fiji water on the night table -- $7. The starchy robes were on sale for $95. There was $13 internet charge.
The heater / ac was ancient. No thermostat in the room. TV had Fox, but not MSNBC.No ice machine, since they wanted you to use the lobby bar. You had to call rm svce for ice. The room hadn't been properly vacuumed. There was no top sheet -- just a duvet. On the plus side, the location was great, except for the incessant sirens and horns all night. Oh my...",2,2,0,0
"Just like home
On my trips to San Diego I love to stay at Extended Stay ( previously Homestead) the staff is great. Its nice when the staff remember your name and greet you with a warm smile. I feel very welcomed by Lyn. Christine, Cheyne, Tommy, April, Habiba on check-in and check-out. Emil Carreon (GM) have a wonderful staff and his personal greeting exceed all expectations. A special thanks to Eddie for paying special attention to detail in my room. I recommend this hotel to anyone visiting San Diego it will not let you down.",5,5,0,0
"Nice property and location, but behind construction site!
The hotel is about a half mile from the space needle and about a mile from downtown which made it a great location for sighseeing. My only complaint about this hotel is that it is literally behind a construction site. If you are an early riser, this should not be a problem for you, but otherwise expect to hear jack hammering around 8 am. I believe that's when the construction noise began. Other than that, this is a great place. The rooms were clean and service was fast and friendly. The beds were super comfortable and there is also a fitness center on the premises. Parking is $12 a night in a secure underground garage which is a lot better than the $35 a night quoted by downtown hotels. Wi-fi is also free so overall this was a pretty good deal.",4,4,0,0
"Nice hotel but there might be something better?
Hotel Diva is a nice hotel with a great location near union square. The service was great and the staff was very friendly and helpful. Our room was spacious and clean. I could hear some outside noise in our hotel room but in all fairness it was Gay Pride Week and there seemed to be some serious partying going on around town. In it's quest to be edgy the elevators and hallways were very dark. Mood lighting I guess you could say. The Mexican restaurant next door is delicious and there is a Starbucks conveniently connected to the lobby. All in all I liked the hotel and enjoyed my stay but would probably give Hotel Monaco or The Clift a try next time if the rates were comparable.",4,4,0,0
"Missing Smoke Alarm on wall
Hotel was nice overall.....The room I stayed in had stains on walls and old hair stuck to bathroom ceiling.
The room had smoke detector removed from wall which made me feel a little uneasy even though I am not a smoker just based on safety.
Hotel is located right off of I-17 and convienent for travel in the North Phoenix.",3,3,0,0
"Won't be staying here again
For a couple of years this was one of my go-to hotels in the Indianapolis area. My most recent trip involved ants in the room. I know ants are found everywhere. I've even had them in my home but I won't be able to get over it in the hotel room. I woke up at midnight and reached for my phone to check the time and ant were crawling all over it. I noticed that they were all over the nightstand. Immediately, I called down to the front desk. They were able to move me to a different room right away.
I've hesitated to write this review because over the years I've had good experiences here however, I know I would want to hear about this if I was considering a stay here. There are worse bugs to have in a room but I'm still checking my suitcase for stow-a-ways from the trip.",2,2,0,0
"Newer Bistro Lobby and Nice Staff
Stayed 4 nights here and if you didn't know it, this is the birth place of the INDY 500! The hotel was Marriott quality. Although it was an older hotel it was updated with a new lobby and is still in great condition. 4 Floors with a newer bistro modern large lobby area and plenty of TVs. Your about 10 minutes from downtown and the airport. Speaking of airport, they have a shuttle that runs every 30 minutes, to and from, ""Zone 2"" at the Airport transportation center as they call it. I was able to get a my requested room, top floor, king bed and near the stairs, after asking for a room upgrade. The staff was nice enough, but they do need to continue to upgrade the rooms as they are becoming outdated and retaining odors. My favorites at the new ""Bistro"" concept is the BBQ Chicken Wrap on Flatbread for about $7 and 700 calories, perfect after spending 10 hours or so working. In the morning I started to enjoy the Sunrise Starter and a large cup of Starbucks coffee. This is the first Courtyard of the year for me. Based off of this stay I would stay at them again. I also enjoyed the pool and jacuzzi 3 of the nights. Goes without saying… Video on my Youtube Channel. Thanks for reading.
Pros:
 • Newer Lobby, Location
 • Nice Staff and clean grounds and hotel
 • Breakfast was included with room (Be sure to ask)
Cons:
 • Rooms need updating (but still nice and comfortable)
 • The breakfast hours should be about 30 minutes earlier for us workers (0700 Bistro Opened normally) 
Marriott Gold Rewards Member
RetiredArmyRANGER",4,4,0,0
"DISGUSTING
We stayed a total four days for a graduation @ Lackland, AFB (August 30, 2012 – Sept 01, 2012). We were shocked to discover that the hotel is located behind a used car lot -- the microwave, refrigerator and coffeemaker were possibly manufactured in 1999 or early 2000. The sheets on the bed were ripped, only changed the first day and never again during our stay. I refused to eat the free breakfast because the area looked like it was only large enough to accommodate a family of four and I honestly didn't think it was sanitary. The lamps were dusty and moldy---the shower head was filthy and the bathroom smelled like urine! The only plus was the high-definition television in the room and on the last day we were finally able to connect to the free Wi-Fi. The only reason why we remained at the hotel is because it was graduation weekend, we could not find any other vacancies and I would have lost all or part of the payment.
I can honestly say, I will NEVER return.",1,1,0,0
"Should've known by all the weeds...
There are some very friendly people that work at the hotel. Disappointment was the theme of our stay. Water park hours 10 to 9. Bar/restaurant closed at 10. Room was dirty, tub did not drain, shower curtain broken. The ""tower"" rooms are in need of a lot of help. There were many of us at the hotel together. All of our rooms had issues in the tower. Some of us relocated to villas which were much nicer. Water park was decent. Recommend a day visit to water park. Save your money on overnight until they give the rooms a good cleaning and maintenance walk attention.",1,1,0,0
"Rude, Uninformed Staff!
First off, I NEVER WRITE REVIEWS!! But this hotel was so awful that I can't keep quiet! The location is great, right next to the World Trade Center and 9/11 memorial. We had a view of the Memorial from our room which was nice to wake up to. It all began when we arrived. I was there with 2 friends for a little vacation after a long business trip. We arrived at the hotel around 1pm. The room wasn't ready...ok, no problem...except that we had to schlep all 11 of our bags up to the 5th floor, where checkin is, by ourselves only to be told that our room wasn't ready and that, no, the bellman would not come to the front desk to help us with our bags. If we wanted to store our bags, we would have to schlep them back down to the first floor. We were generally ignored by the doormen and don't bother with the Wheels by Acura program...no one seems to know exactly what the rules are for using this ""complimentary service"". Finally got to the room to find no outlets by the beds. We each have phones that are used as our alarms and need to charge them. A VERY nice maintenance guy came and brought us a couple plug strips. Much appreciated. I went to the concierge to ask about arranging a car to the airport since we had so much luggage...after I was ignored, she rudely answered it would be $120 to the airport! SERIOUSLY? Overall, any time I asked for something, I felt like I was a MAJOR INCONVENIENCE! We rented a car for one night and parked at the hotel, upon check out I find that I have been charged for parking on all 3 nights!! Then the girl at the desk was trying to argue with me telling me that according to her computer I parked my car there all 3 nights...How is that possible when I only rented the car for one night???? Do you want to see my rental agreement????? Eventually, after a bit of arguing, she removed the 2 extra charges. I have no problem paying for the service used, but don't try to charge me for something I didn't use! And don't argue with me about it either!! I definitely WILL NOT be staying here again and will let my friends know not to, either! One redeeming moment...the girl working the front desk gave us great instructions on riding the train out to Citi Field for the Mets game! She was awesome but I didn't get her name...but, thank you so much!!",1,3,2,2
"Simply the BEST!
Wow - I've had an amazing time at the Hilton. The room, halls, elevators, lobby - immaculate! Room was stunning! The cleaning staff - so very friendly. Was on the 42nd floor. The Lounge on the 44th floor was very handy. Thank you so very much for the great vacation. It really DID feel like home.",5,5,0,0
"Outstanding in every way
Haven't even checked out and can't wait to write a review to say how terrific this hotel is. Room was indeed small, but had a reasonably sized desk and every amenity--ironing board, hairdryer, hand lotion etc--. It was spic and span, and newly furnished with up to the minute decor, linens, etc. Staff was friendly and helpful, including the charming manager; I heard the housekeeping staff chatting collaboratively in the hall; as I rounded the corner they greeted me graciously, punched the elevator button for me and gave me a warm smile. Lobby is simple but does have seats to congregate, and there is a computer and printer for guests' use. Location is obviously excellent, with a Starbucks just down the street.
Of course, my enthusiasm is increased by the fact that I didn't pay a premium for this room, having gotten a special on Priceline, but I was pleasantly surprised by the high quality of this one.",5,5,0,0
"OK if you get a deal
Got this place on a weekend for $78 a night on Priceline. It made the $26 parking charge easier to take. It is an historical hotel, which was nice to look at but I thought the rooms were quite noisy. Two glasses of wine at the bar were $25. It has a good location in downtown Dallas but I would never pay the going rate to stay there.",3,3,0,0
"Good for the price
For the price (sub $100) at this location what can you expect? I will have to say, this place was pretty nice. The room, with two beds, was HUGE. Not just by city standards, but by regular hotels standards, very impressed with that. The front desk staff was nice and the room was clean. The only complaint, and this has nothing to do with the hotel, but there was a jackhammer going outside our window until 2AM. Then next day they started at 5AM, so we didn't get a solid night sleep during our entire stay. The front desk was immensely apologetic and we saw the front desk person pleading with the workers outside to stop at 1AM but they were having none of it. Either way, it won't be like that forever, but if you're staying in the coming days it could be a factor. I will definitely return to this hotel if the price stays below $100.",4,2,-2,2
"I Won't Stay Here Again
I was definitely unhappy with this hotel. First, although I was standing at the desk for Gold and Platinum members and although my membership status was on the screen, the employee didn't recognize me as a Gold member until I told him. This just unnecessarily prolonged the whole check in process. The room was tiny. The bathroom had a cloth curtain, so along with being tacky, water was on the floor after taking a shower. There was only one creamer in the room, so called the front desk to request additional cream... I was told it would be a 20 minute wait. Then I was told I could go downstairs and get some cream from the Starbucks. Then I was informed that the Club Lounge had coffee throughout the day, hmmm, but after that I found the club coffee maker was inoperable. But when I talked to the manager on duty, I got cream immediately... 20 minutes??? They were renovating the pool area, and we had to walk past the pool in order to get to the gym, so our shoes were wet when we walked into the gym and there was no place to dry them off so we had to walk back out, and go to the bathroom to dry our shoes. 
This hotel is attached to the Fashion Mall which is convenient, but that convenience is not enough to outweigh the thoughtlessness and lack of service -- very polite lack of service. There are too many other options, I won't stay here again.",3,2,-1,1
"Good hotel
Nice hotel, good location. Had two double beds and the room was a good size by New York standards. Nice touch of turn down service! Only criticism: bad lighting with the extra mirror on the exterior of the bathroom. Would rather have had an extra mirror in the main part of the room. Definitely would stay there again!",4,4,0,0
"As welcoming as a meat locker!
No doubt the location is great...close to just about everything or the subway will get you there soon enough. Having said that, that's no reason for the staff to be as cold and uninviting as the meat looker feel that the lobby has. You would like to think that in today's economy and in a big city like New York, you'd be able to find good staff...""forgetabout it!"" Not here!! The wifi service was horrible, the room was small, albeit clean, but the heater barely worked and the bathroom sink and tub took forever to drain. I get that it's Manhattan, but $415 for the night...are you kidding me!!?? NEVER AGIAN!",1,3,2,2
"Expensive and dated
I've been a Hilton Honors member for years and unfortunately have to stay in this hotel (per company policy). My membership (Diamond level) doesn't get me really anything more than points. I rarely if ever get upgraded, there is no executive lounge or much of anything for perks (no free drinks or hot breakfast). I guess they give me wifi free?... Isn't this like giving you water? It is expensive for what you get (aka - Houston). There always seems to be a line at the front desk for people checking in yet at the front of the hotel there are 7 guys standing around helping an occasional person get their bags out of their car. In the morning the guest coffee sits in two air pots between the bar and the entrance to the restaurant. Usually the coffee is empty when I arrive. When ask if someone can fill it up, I get attitude and a considerable wait. By the way, if you get a room close to the bank of elevators, be prepared for a loud dinging sound every time the door opens. Yes, every time. If it weren't for the businesses downtown that required business travelers to stay here, I simply wouldn't.",2,2,0,0
"Good overnight stay
Had to make an unplanned stay - this was a really good find. Despite being on the street it's a quiet stay. Rooms are clean, internet is decent, and I had a good sleep (thread count not great on the sheets)
The seafood restaurant next door is AWESOME! If you stay there, don't pass it up.",3,4,1,1
"Great location, good rooms, but noisy & staff AWFUL.
I would have rated this hotel much higher - the location is perfect and I have no complaints with their comfortable rooms - but the staff need to improve ASAP. 
I booked an overnight stay for Jan 1. At 3 am on Jan 2nd, someone slips an ""express checkout"" receipt under my door. Ok. Then at 9 am, I'm awoken by loud banging on my door and seconds later, I hear the person outside trying to open my door with a keycard. I jump out of bed to tell her we are checking out by noon (as the checkout rules allow) and she goes away. I try to go back to sleep for another hour or so, but how can I after being so rudely interrupted? There's also a lot of loud banging sounds out in the hallway. As if this wasn't enough, I'm disturbed yet AGAIN at 11 am by ANOTHER staff about my checkout time, definitely a manager this time. 
We had planned to leave by noon and we did, as we are respectful guests no matter where we are and never have trouble following reasonable hotel policies. Our checkout time stated BEFORE NOON. If you want to know what time I'm checking out, why didn't you ask when I checked in, & then let your floor staff know!? I was made to feel as if they already had my money, I've spent the night, now get out. The rude interruptions were so unacceptable, they bordered on thuggish! 
And then a few days after I get back, I check my bank statements and find a pending charge from the hotel, which I find out is a temporary charge for ""incidentals."" The front desk person who checked us in said nothing about this charge. Although it has been removed (took one week after my stay,) again I did not appreciate the unpleasant surprise of seeing a $50 charge when I thought I had paid up the bill. Not to mention the inconvenience of having to call the hotel and find out what the charge is for.
It doesn't matter that the hotel is in transition. I would have been more forgiving if the appearance of the hotel was less attractive, or some services were out of order, but for a hotel that used to be Wyndham Garden, there's no excuse for the staff being so unprofessional.
Stay here for the convenience, stay away if you wish to avoid a service nightmare!",2,2,0,0
"Everything you need
A conference brought me to Indianapolis and this hotel. The location is not only fantastic for the Convention Centre but also downtown Indianapolis...in particular the two musuems just opposite the hotel.
My room was a great size..with a sofa area with a desk, small fridge and microwave...a lovely bathroom and a loo in a separate room. Everything was clean and fresh. 
It would be great choice for friends travelling together as the sofa could be converted into a bed. 
A complimentary breakfast, small pool and gym were great extras. Access to the other Marriot Hotels in the same block was also really handy...and made Starbucks only a 5 minute walk! 
I would stay here again.",5,4,-1,1
"Poor customer service. Our room was sold twice
We stayed here on a recent vacation travelling from Memphis to Nashville. When we got there to check in I thought we were in Vegas as the lines were extremley long with no sense of who was next in line. We heard a lot of complaints from others about their room not being ready. Maybe because I am a Gold Hilton Honors member our room was indeed ready. The only problem was as we were unwinding in our room, getting ready to go out exploring our door opened and in walked a gentleman with his suitcase in tow. He was obviously just as suprised as we were and simply said excuse me and walked out. Glad we were in our room at the time as anyone could have gone through our belongings. When I called the front desk to report this I was simply told sorry about that. I had to insist that we get the room key changed so this would not happen again as they did not offer to do this. Somehow someone wondering around with a key to our room was unsettling. I went down stairs to take care of this and again had to wait in a long line. I understand that there was a big game in town and the line did not bother me as much as the uncaring response I received. The next day as we traveled to executive level I realized my card did not work in the elevator to allow me to get to our room. There were staff members in the elevator they helped get us to our room only to find out our cards no longer worked. Of course this instantly sparked fear that our room was given to someone else. Once again I stood in a line only to get my room key card redone. I realized afterward that no one asked for any I.D. to prove that I was who I said I was. We selected this Hilton as our first stop to have a nice safe stay in Memphis. Also as a gold member I was supposed to get breakfast vouchers which I never received. I can tell you if this had happened at a Hampton Inn the room would have been free of charge and a heartfelt apology would have been given. On a good note the valet parking staff and bellhops were second to none in their performance.",2,2,0,0
"Great location for DC tourists!
We stayed here for two nights on the 9th and 10th October 2012. The room was a good size with a huge bed, flat screen tv etc and the bathroom was compact but fully equipped. We ate our evening meals in the Dubliner pub (part of the same building), which was good value, and had breakfast at Phillip's sandwich bar just around the corner. The hotel is ideally placed for sightseeing with the National Mall, memorials, monuments and Capitol Hill all within walking distance. We managed to get a good package too so it is worth keeping an eye out for special offers. It is a quiet hotel although the Dubliner is a bit livelier, having said that I don't recall hearing any noise from it in other parts of the hotel. Union Station is just 2 or 3 minutes walk across the road for easy access to and from the main line railway and also the DC Metro. We would thoroughly recommend this hotel to leisure travellers or business travellers alike.",4,4,0,0
"Marriott Times Square
Excellent location and spacious rooms. Breakfast Buffet was pricey but not unexpected for Times Square. Better off grabbing breakfast at Junior's across the street.",4,4,0,0
"Lovely Hotel - Great Service
The London is a wonderful boutique hotel in a perfect location. Each room is a suite withTV in each area and also free WiFi. Very good work desk and round table - perfect for meals (room service is fabulous and good selection). Comfortable seating area when with friends, too. Large well appointed bathrooms, robes, slippers, etc. Beds are very comfortable.
Wonderful restaurants in the area, but you do not need to go out because the two hotel restaurants are terrific. Close to MOMA, Central Park, shopping, theater. It is a few blocks from the Subway so it is easy to get downtown in a hurry. There is also a hotel car which and when it is available they will take you a reasonable distance. 
The staff is superb! They are ready to helping in every way and are knowledgeable. From the moment you arrive at the entrance you are made to feel at home. From check-in to housekeeping they take care of things smoothly and efficiently. If you had special requests for the room you can be sure that the items are there when you arrive or will be coming within 10 minutes. Ice machines on each floor so you do not have to call down for the basics. They can also bring in (very) small refrigerators (for drinks?) at no cost.
Concierge service is very good; be sure to ask them to book you into the Gordon Ramsey for a wonderful meal.
One thing to note is that the bedrooms only have bedside lamps so they are a bit darker than I like. I asked for a floor lamp and it was brought right away.",5,5,0,0
"Historic...but rooms starting to show age
The St. Francis is a beautiful historic building in a prime location in San Francisco. The only problem is that a prime location in the middle of the city comes with all the noise the city has to offer. The rooms are large, but old and in need of a facelift. The towels in the bathroom were quite thin, not the high quality usually associated with a Westin hotel. The staff was friendly and helpful. The casual dining restaurant offered a nice brunch, but the prices are quite high for what you get. They are pet friendly, so this is an excellent benefit for those traveling with pets.",3,4,1,1
"This place is run down, not taken care of at all
This hotel is a great old building (formerly the Paso Del Norte in the old days), the Westin chain remodeled the place about 20 years ago and made this gem gorgeous. The Camino Real chain bought the hotel from the Westin Chain and has let the hotel deteriorate over the past 10 years. It is unfortunate because the rooms are big but the Camino Real chain has spent zero money on upkeep. The furniture and rooms are very dated, the plumbing fixtures look old and our room heat did not work at all. When I checked in, other guests were complaining about service and problems. The Camino Real was once a great hotel chain, but the Mexican owners take zero pride in keeping things up. We stayed here only due to location but I doubt I will stay again. Location for the Plaza theater is good but other than that, this place is living off of past glory. The owners obviously just do not care what anyone thinks. It is a pity the buffoons who own this place dont take more pride in the place!",2,1,-1,1
"You will be disappointed
Where do I start? The A/C was not working in the first room so we had to move to another room. 
The toilet would not flush correctly, the bathroom wallpaper was torn and had mold. The pool was very plain, no umbrellas, no plants/flowers, table, only a few chairs. I never saw one person in the pool area. The Westin name did not live up to their name for this property. I thought Westin was a little more upscale than what I experienced. TRUST ME - Pay a little more and stay at the Four Seasons - it's like a night and day difference!! If you want a luxury hotel - please keep looking. If that does not matter and you have a very good rate - then this hotel will probably work for you.",1,2,1,1
"Great place to stay and a perfect location.
Don't miss staying at the Casablanca, which is located perfectly in Times Square. The hotel staff is very pleasant, professional, and accommodating. Raymond, as well as other staff members, housekeeping staff, and those staffing Rick’s café provided an extremely welcoming and pleasing atmosphere. 
We definitely enjoyed Rick’s café , which provides complimentary breakfast items, coffee, cappuccino, juice, fresh fruit, etc., and cookies are provided 24 hours a day which is a great snack and in the evening we enjoyed the complimentary wine and cheese. Rick’s café is just a great place to gather when traveling or visiting with family, friends or if you are alone. 
The hotel staff’s recommendations and guidance perfectly assisted us with our planning. Our room was the premium king sized room and the bed was very comfortable and plenty big enough, lots of space for our things, and included a huge bath area. The amenities are endless including complimentary movies and we requested a mini refrigerator that was perfect for our needs with plenty of space in the room for it. 
We were traveling with family, including two grandchildren, and the entire staff was very attentive to our young grandchildren, and as grandparents, that naturally made us very happy to know that that the hotel is so family friendly.
Casablanca’s website along with their photos accurately describes the hotel and you will not regret staying at this hotel. We highly recommend the Casablanca.",5,5,0,0
"Incredible Experience!
My wife and I traveled from Canada to see the Grand Canyon. Experiencing the very hot 116 degrees heat long drive, we decided to spend a weekend stay at this hotel. We didn't have an earlier reservation, we just walked-in, tired and wanting to grab a bite. The weekend receptionist was very pleasant and right away made us feel comfortable, like we were back home. While doing her homework on checking us in, our conversation led to asking us our food preference, she was vivacious, gave us useful information on the surrounding restaurants. Wow, what a great worker and mind you, she said she only works part-time in this property. Very excellent service and the studio room was very clean, and the price was very reasonable. If in the future we visit Arizona again, we will definitely stay in this same property.",5,5,0,0
"worst and creepy
before staying here, i looked at all reviews to determine if i wanted to stay here or not ...word of advice ..tread very carefully..the picture on the website looked presentable and pictures of the rooms were also presentable...NOT..when we pulled up to the front of the hotel ..it looked vacant ..my husband said ( you got to be kidding me ) ..we got out went to open door and a sign said go around back to other door ( danger will robinson danger ) ..went inside and my husband asked clerk can we just cancel..( he was being funny but he really meant it ) ..she said our room was still being cleaned ??? she said a room was ready on the top floor..we took it ..we drove around the back and your view from the hotel is the back of a sprouts grocery store and their smelly garbage bins....and the couple next door was fighting so loud ..i thought about calling the police.. we opened the door and it smelled really old in the room ,,the pictures of the room on the website are a complete lie...i was afraid to lie down on the bed..and when i did i just started itching ...??? we checked out at 4am ....i usually don't do reviews ..but i am had to save someone else the heartache",1,1,0,0
"We got a great deal and the staff and location are great!
We got an awesome deal, so obviously we we're probably easy to please, but the location is worth more than we paid! It's within a block or so of several subway lines. You can get anywhere from here. The pool and fitness equipment are great, the only negative...no hot tub. The north tower rooms are much nicer than the south tower, but for us, the south tower was good, pretty standard Sheraton. If we'd spent more time in our room the variety of tv channels and bathroom would be the only things I could have complained about. The concierge staff is quite knowledgable and well connected. They arranged Celtics tickets within minutes of our asking. Boston was great and we enjoyed our stay here!",4,4,0,0
"It's the little things...
My husband and I recently visited this proerty in Boston. An unexpected event occurred, a funeral, and we had to find a rental car to drive to the location. The staff at the Fairmont could not have been more understanding. The car was arranged for, delivered to the door, returned when we were done driving. All seemless service.Our first morning there, I helped myself to the new coffee service provided in each room. I used Splenda in the coffee. When we returned to the room, extra coffee was saiting and extra Splenda. This may not seem like a big deal - but the point is that the housekeeping staff noticed what we liked and made sure we had it. Such little touches are simply not present in most of our stays. It's the little things that matter and Fairmont does them well!",5,4,-1,1
"Won't stay there again
This hotel seemed fine, the lobby was clean and the clerk was very pleasant. He told us the computers in the lobby were down but the WiFi was working but that was not the case, the WiFi was sending signal but had no connection to the server until when we got up at 5AM. On the way to the room the carpet in the hallway was worn and stained. Our room and bathroom were a very nice size but the carpet again was not very good. The final straw was when we went to get into bed and the blanket on my wifes side had red staines very close to the end of the blanket near her head. It was revolting but we didn't want to call the desk as we needed to get to sleep as we had an early flight so we turned the blanket 180 degrees so the stain was at our feet. Needless to say, she did not sleep well. When we checked out we told the clerk and she was very apologetic and told us we should have called the front desk. We would have got another blanket but that would not change the way we feel about this low grade hotel",1,2,1,1
"Good value but noise issue
The price is great and very cheap for most other cities. One minor thing is the fridge is broken and very noisy, it's also not easy to unplug it. Other than that, it's a great value. Maybe it was our first night with some jet lag so was not able to sleep as well. Convenience to a huge mall/plaza (including Walmart for road trip supplies)",4,4,0,0
"A NYC Hotel with space!
I was just there one day, but the Sofitel is a keeper...Central location to midtown hubbub and spacious clean rooms...separate bath and shower...i'm hooked!",4,5,1,1
"Call it the Nickel-and-Dime Special-Request Hotel
I had stayed in this hotel for a few nights in 2008, and remembered it as OK. My friend who booked it must have had a special deal, because THIS room was nothing like the one we had in 2008. The beds were hard as rocks; I had to request extra pillows from housekeeping to make a better mattress on TOP of the mattress to be able to sleep (and BTW, housekeeping was surly about providing them). I was stunned that there was no coffeemaker in the room, and would not have known I could get one from housekeeping but for the lovely theater-desk lady who was the only person to offer us information during our stay. Coffee supplies were NEVER refilled unless we phoned and asked. Housekeeping requests invariably took two hours to fulfill. We wanted to visit the 9-11 memorial, which requires reserving and printing time-stamped tickets. The concierge wouldn't print the tickets for us, claiming ""we can't because it requires personal information"" -- as if the hotel didn't already have our personal information. Instead, they directed us to the in-house computers requiring a minimum payment of $5. $12.95 per day to use internet when most decent hotels have free wi-fi. TV reception and channel selection were poor. The TV remote would not allow me to change the aspect ratio so I had to watch squashed heads for a week. This place must survive on its location, certainly not its service. Never again.
Just a word about the TImes-Square location. This hotel is east of Times Square, and all the theaters and a lot of attractions are to the west of Times Square. This meant that we had to fight our way through the crowds every time we left the hotel. Next time I will definitely stay to the west, probably somewhere up in the 50's to avoid the madness.",2,2,0,0
"worst experience
First room had a hole in wall. Then second room was worse than the first. It had non qorking electrical outlets. One was burnt and black. It was missing the smoke detector. It has exposed outlets that were not covered. There appeared to have mold on cieling and sofa had funky smell and it had an exposed spring near the floor which anyone could have stepped on.",1,1,0,0
"no hot water
there is none. and the customer service regarding the issue is handled poorly. ""i just work here"" 
we have been here since Tuesday, we are here for mile stone events (college graduation and auditions). Ever heard the saying ""people in hell want iced water?"" well, its not true, coz thats all we got here. 
great location, great rooms, great free breakfast, great housekeeping staff, great maintanance staff, great room pricing IF you like to sacrifice hot showers. Had someone said something about the hot water I would have definately NOT made the sacrifice, as we are here for milestone events and NEED to feel at the top of our games.... i dont know about you but for me that includes hot showers.... coz we aren't 'camping' ok. this ain't a hiking trip. 
The Front desk tho... seems condescendingly cocky and super sucky at customer service issues. 
One clerk told my adult children to ""run the hot water from the bathtub & the sink for 5 minutes until the hot water kicks on"" HELLO. same clerk who allows the resident tranny to walk around with no pants on, just black pantyhose, but to put a jacket on.... access the jacuzzi during breakfast hours (through 930) but deny's guests the opportunity access after (10 pm) YO EQUAL OPPORTUNITY FOR ALL, DUDE.",3,3,0,0
"A little out of the way, but short walk to public transportation
This is a slightly more affordable option, located just across from Rush. On the days I stayed there, the area was pretty nice and quiet. If you are not driving and coming from the airport, Google Maps tells you to take the blue line to Racine. The station is in the middle of a highway, and on a rainy day, not a nice walk. A local working at the hospital told me that stopping at the Illinois Medical District stop might be an easier walk. Between the hotel and downtown, I found that pink line to Polk is a 5-10 minute walk back to the hotel. And if I don't remember the route number wrongly, bus 9 from in front of the hotel goes directly downtown too.
The hotel front desk was generally okay, but left a poor impression on me. Once I called the front desk to request for some toiletries which I had forgotten to take with me, and the response I got was ""yea we have it, you can come down and get it"" I asked if they could send someone up and they said they would. Almost an hour later there was still nothing and so I went down to front desk to get it myself, and one of them was playing with her cell phone. They were chatty among themselves and take awhile to attend to you. Another time though when I called the front desk, they were pretty efficient. Different shift maybe.
Room was alright, typical of most Marriott hotels, but only complaint I had was the air coming out of the AC smelt funny in the 2nd room I was in. Room cleaning service people were very nice and prompt when I said I needed extra soap.
Overall a good comfortable stay, I would choose this place again.",3,3,0,0
"Its listed as a 3 star but it is not
The hotel is older I'm sure years ago it was a site to behold, now everything is worn out. The comfort bed was interesting but kind of stiff. The room was clean just old. The bathroom paper on the walls was peeling off. The elevators were slow and not all of them worked. You also have to count in parking which is 31.00 a night for parking or you can pay 15.00 for across the street but, it is almost impossible to find then you have to walk up stairs, the elevator and the escalator are broke then across the street which is all dark and you can not see. Older travlers beware it is not for the weak of heart or knees. Sorry cannot recommend it we got it for 75.00 a night but by the time you figure in parking you can stay at one of the nicer hotels. No breakfast included which is another cost onto the total of your bill. The water line on Pratt Street is broke so no trollley to the harbour you can walk but don't do it at night and if you drive you pay again the park there ver;y expensive.",2,2,0,0
"Rooms should be ready at check in time, that's when you start paying.
I would like to preface this review with I have discussed my issue with the BW Presidents Time Square and the BW Customer Service and was told my problem would be used as a ""learning tool"" for their employees. 
What I learned is that I will not be staying at another BW.
I booked a room for 2 nights during Memorial Day/Fleet Week in NYC. The cost was just under $1000. My son is in the service and we went to see him and his ship. We arrived early an attempted to check in at 2pm. We were to the room was not ready and to come back at 3pm. No issue here, check in was a 3pm. We arrived back to the hotel at 3pm and was told the room was not ready. ""It needed to be cleaned"", per Kizzy at the front desk, ""they are working on it."" I explained to them that we needed to get into our room to change so we could be at the 9/11 Memorial, we had tickets for 4:30pm, I even showed them the tickets. We went to the desk several times and were told the same thing. WE DID NOT GET INTO THE ROOM UNTIL 5:30pm. That room was paid in full online and belonged to me as of 3pm. They did not compensate me for the tickets nor for the missed 2 1/2 hours I was not in my room.
While we were there we needed to call to have them come & fix the air conditioning twice. It was set at 66 degrees and the room was 78 degrees.",1,2,1,1
"Awesome Location
I stayed at this hotel in September, 2012, and I have to say don't believe all the negative reviews. You can not get any better a location, times square is pretty much right outside your door. It was in walking distance to central park and broadway shows. The rooms are huge, but they are a standard size hotel room and was fine for us as we didnt spend much time in there. We arrived a few hours early and had no issues checking in. All the staff we dealt with were pleasant and helpful. I would definitley recommend this hotel for the price!",4,4,0,0
"Small Rooms but thats New York
Staff was great, fitness center is basic but okay. The rooms are very small but that's to be expected in NYC. Rooms are clean. I had connectivity issues with WIFI. They have two internet services, one free the other is $7.99. I was not a fan of this option.",3,3,0,0
"Nice room, not so nice restaurant
The rooms are relatively up-to-date and the cleanliness is above average. The restaurant is sorely lacking - unfortunately. When the restaurant is closed and the service has shifted to the bar things go quickly downhill. The bartenders are overwhelmed with more than four customers and the kitchen consistently delivers the wrong sides. The food is unremarkable at best. If the restaurant issues ever get sorted out the place will be excellent.",3,3,0,0
"Terrible Road Noise. Like sleeping in median of IH 35
The staff there is some of best in business. Very courteous and well trained but the walls are paper thin and you feel like you are sleeping in the median of IH-35 S about 75 yds to the west.
Avoid this property if you can at all costs. The Marriott S, one block north, is fine. No noises.",1,2,1,1
"Owner needs help in all areas of ownership!!!!
I checked-in to this hotel late from a job site that I was working on. In the morning I asked, if I could possibly get a late check out since I had arrived late. The front desk associate (which was the owner) said, "" NO, You have to check out at 11 am. I said, that is fine I understand, ""I do not mind spending extra money for another night. So, he decides to tell me, NO, your rate is too low your paying nothing for this room (Yelling at me that is). I wondered to myself you all are the ones that set the rates and pricing not me. I asked to speak to the manager, and he has the nerve to tell me, screw the manager im the owner. I said i will be leaving this building now. I have never in my life been treated with so much disrespect not even my parents treated me this way. Yelling and ranting about the rates the hotel sets is not my problem. All in all the rate was $65 nightly rate which actually is a fair rate for this type of hotel. This stay was not worth 1 penny of my time and the hotel it self is in very bad condition. I do not think I should pay money to hear the things I heard from this property owner at the quality inn in westchase location. BEWARE OF CONDITION OF HOTEL AND STAFF ESPECIALLY THE OWNER.",1,1,0,0
"Most welcoming staff -- ever!!!
We just returned from a four-day stay at the Eventi. We went to NYC to celebrate our daughter's 21st birthday. Prior to our visit, I called the hotel and spoke with Patrick. I told him the reason for our visit and he was so excited to have the opportunity to wish her happy birthday. When we arrived, Patrick was at the front desk and immediately told us he had upgraded us to the best room in the hotel and that there was something special in our room for the birthday girl. He had sent cupcakes and champagne to our room! All through our stay, every staff member was more than accommodating for all of our needs. We spent many hours out and about in the city and were always hot and tired. Every night, they brought us a bucket of ice along with anything else we needed to rejuvenate. One evening, the only room key we had with us would not work so our daughter went down to get a new one. She had no identification on her so one of the security staff escorted her back up to our floor, chatting with her along the way. He let us back in the room, continuing to ask about our adventures in NYC,. On our last day, we saw the same security staff member and he remembered every detail of our conversation. It was this kind of attention to us personally, that made us feel so good about staying at the Eventi. The only reason we did not give this hotel a 5-star rating was the location. Other than that, we have never felt so welcomed in any hotel in any place in the world that we have visited.",4,2,-2,2
"Horrible experience
I was given a room on the second floor overlooking a roof with AC units and a huge wooden structure blocking light, not the view as there is none, just the windows of the next building. The room is spacious but very noisy with an adjacent laundry chute, the elevator close by and because the door no longer fits its frame, you can hear everything in the hallway and see light from the hallway across the room. The bathroom is really old. The TV doesn't work because it has no signal. You can hear water being drawn from other floors and at 6:15 they roll out trash bins in the alley right behind the window with such noise, no one could sleep through it. The light bulb in the lamp on the night stand is low wattage so the room is gloomy. This room just should not be in service.",1,2,1,1
"Night before our flight
We stayed at this hotel October 30, 2012 for one night before a flight to Minneapolis. The hotel was clean, comfortable, and handy for our early morning trip. There were places to eat near the hotel/within walking distance and morning breakfast was provided. Great ice cold milk.",4,5,1,1
"Great customer service, nice location
I stayed here for one night on the concierge floor and really enjoyed it. I requested a quiet room they gladly put me in a room furthest from the elevator. The view was decent and I liked the bath and body works amenities. Although the wireless connection was spotty, they did not charge me for it. I also had the turkey burger and all-american breakfast and they were both decent. In addition, they called cabs for me multiple times and were well organized. Overall, I would stay here again.",5,3,-2,2
"Worst place
When we got here it wasnt what it said on the internet or other peoples review .. So we got here walk in to the room which there pretty big that i have to say but no towel's in the bathroom, toilet paper or remote for the tv , so they change my hubby and i to another room he opens the door and there was somebody already in the room dont they know when they rent a room who is where ??? Whatever then we get another room and there hardly no toilet paper and the microwave dont work oh and to top it off the ice machine dont work either but it get's better i ask to use the fitness room and the front desk clark dont have the key to get it or the trendmill dont work !!!!! horrific i dont recomend this place to stay not even for a nite ! oh beware of the staff that cleans your room the dont knock they just walk right in .....",1,1,0,0
"Awesome
This hotel is everything that you'd expect. The rooms are fantastic, the staff couldn't be friendlier or more helpful. The hotel is not new, so if look hard enough, you'll find issues but part of the charm of older hotels is that they are old and this one is still very gracious.",5,5,0,0
"Quality Service
An excellent city hotel commanding a perfect location on Central Park. The Pierre delivers a 'boutique' feel combined with exemplary service by all members of staff from waiters, housekeeping to front desk.",5,5,0,0
"Terrible and cant get full refund from Cheapostay
I booked this hotel through CheapOStay.com, was nothing as advertised. Checked in and while walking to room was asked by two men for money, vagrants all over panhandling. Room was advertised with Kitchen, there was no kitchen. Room was very dirty, only there a few minutes and men were knocking on the door. Could not stay there, went to management to cancel because was filthy, unsafe and scary as a female traveler. I was told they could not give my money back. Tried to call CheapOStay to get this cleared and cancelled. CheapOStay did agree to refund some of my money but charged me $68.00 for a filthy unsafe room that I did not even say at. Don't make the same mistake I made and only use a trusted online site to make a reservation.",1,1,0,0
"Affordable hotel in great location.
We stayed in the Salisbury hotel for our first trip to New York earlier this year. On arriving the staff greeted us warmly and helped us with our bags. We have to praise the concierge who in particular helped us during our stay.
From the lobby to the individual rooms, there is nothing wow about this hotel. The decor is a little dated but we found the hotel to be clean. We wouldn't want to spend any length of time in the hotel but in the city that never sleeps...why would you have to. The biggest selling point of the hotel is its excellent location. Its only a 5 minute walk to 5th Av and only a little further to central pk and there is a subway on the corner of the street.
Would we stay again - yes! Its affordable and allows you to spend your money on enjoying all that New York City has to offer.",3,5,2,2
"Interesting to say the least...
Well my husband and I went to the Tigers game last night and needed a place to crash for the night. I had read previous reviews on this hotel so I was prepared for an experience. If you're a high maintenance type person then you really should look elsewhere. But if you're a pretty laid back person willing to stay somewhere cheap for the night and have a good laugh then you probably won't mind this place. 
 For starters, we walk in to a beautiful lobby that looked like something from the early 1900's. Check in was pretty easy and the girls at the front desk were very helpful and nice. We got our key (Litterally a KEY) to our room and headed up to the 6th floor. I read previous reviews that the elevator is shaped like a coffin. Some people disagreed and said ""No, its more of a triangle"". Well I'm here to tell you it IS shaped like a coffin! It was quite creeky and squeeky and I even debated taking the stairs. Once we got to our room we walked in to a very old and dusky looking room. I could tell the the cleaning ladies did their best to tidy it up but the place needed a TON of work. There is no wifi..just an ethernet cord to hook up to your lap top. The bathroom door didn't shut and neither did the closet. But since it was just my husband and I it didn't bother me too much. My husband didn't like that the remote to the TV didn't work from the bed. I didn't really care. I loved the fact that the entire room looked like the set of a horror movie =) But maybe I'm just weird like that. Later that night I point blank asked a nice young man at the front desk if the hotel was haunted. He told me he hasn't seen anything but when they renovated the place yearrrrs ago that they had found some bodies. Who knows if that is actually true but it made the stay even more exciting and weird. The next morning we woke up, packed up and and headed down to check out. Within 10 min we were on our way. 
Over all I would say that if you don't have very high standards when it comes to cheap hotels and are out for a good thrill then this is a great place! Tiger stadium is just around the corner and everything you need is within walking distance. Overall it got the job done =)",2,2,0,0
"Hotwire Faux Pas
I stayed at this hotel thinking that I had reserved a four star hotel via Hotwire. I have reserved four star hotels many times via Hotwire and have stayed at places such as Rosen Shingle Creek in Orlando, The Westin in Philadelphia and the Omni William Penn Hotel in Pittsburgh, so I presumed that I would be staying at similar type four star hotel. 
Wrong!
I was traveling to Georgia to see my son who is stationed at Hunter Army Airfield in Savannah, GA. I thought I would break up the drive and stay in Jacksonville for the evening. After driving 4 hours, I was looking forward to some down time, ordering room service and relaxing. I check in, the front desk clerk was very amiable. I asked if they had room service, that was a big 'NO.' Any other four star hotel that I have stayed, has room service. I was advised that they had a snack bar and they did have a list of restaurants that deliver. I proceed to my room, drop my luggage, and then head for the ice machine. It was no where to be found. I call the front desk and I am told that they have plenty of ice in bags at the snack bar. I head back down and pick up the ice. The list of restaurants provides name and phone number of the restaurant, no menus so I decided to just grab a sandwich from the snack bar. Well, the dry turkey sandwich did keep me from starving or having to go out. I would have ordered from the list if I could have looked up the restaurants on my computer, but the signal was too weak.
Once settled in, I was able to take in the cheesy, IKEA-ish decor. The room was relatively clean, but the shower just looked as if it had not been scrubbed very well. Also, another factor that freaked me out is the community soap and shampoo. The pump system that you might find at a gym or spa. That just added to the 'ick' factor of the bathroom. 
If I had made this reservation and asked for a two star hotel. I would understand the absences of ice, food and a clean bathroom but I think a two star hotel may do better.",2,1,-1,1
"Really tired needs updating
The service through the hotel was very hit and miss, while it was the DNC convention this is an opportunity for a Hotel to shine , they were just so unprepared. Service for rooms was inconsistent sometimes you got water soemtimes you didn't. 
Tv didn't work on digital the entire stayno hurry to fix despite asking three times.
Phone by the bed didn't alWays work. 
Just a really tired hotel in desperate need for renovation. The Pool need updating also 
Don't recommend for the money and a terrible area to dine in very rough..",2,2,0,0
"Awesome Location, Terrible Hotel
The location is awesome, there are restaurants all around but this is a round down place with terrible service. The room was chipped up and yellowed, the fridge never worked, it had that strong musty and dusty appearance to the room. I was startled this was a Hilton property because the front desk staff was so , so slow and the room was so insanely bad. This is more like a property where 20 somethings go to hang out 8 to a room and we were there on a saturday night with people screaming. 
For a quick night or two as a business person this place is fine, but for anything with family or allergies avoid at all costs.",1,1,0,0
"On Business or Pleasure, A Great Location with World Class Service
Over the past 8 months I have stayed at the Hyatt on Avenue De Lafayette an average of 5 nights per week. When I arrive at the hotel I am always greeted with warm friendly smiles and wonderful customer service. The staff's service allows me to free myself from worrying about my room, my food, my dry cleaning or when I am going to exercise and allows me to concentrate on the reason I am in Boston in the first place: work. 
While I have never stayed at the hotel for pleasure, I constantly see tourists both American and Foreign wandering out of the hotel and into the heart of downtown Boston. The one time I did use the concierge for directions (to what other than Fenway Park) they not only took the time to detail the different options to get there (take the T or jump in a Cab) but also recommended a wonderful restaurant in the Fenway district for after the game. 
While I don't frequent Boston quite as much as I used to I will always stay at this property; the staff earned my business.",5,5,0,0
"Very disappointed
I have not stayed in a Hilton for some time and I expected much better. Our carpet was stained, the lamp shade was cracked, the desk had been broken and poorly repaired and the light in the bathroom was broken. We stayed Friday and Saturday nights so on Saturday I requested housekeeping. It took 3 requests before they finally showed up. I had a pet in the room but I waited for hours making sure I was in the room so housekeeping could clean. I received great customer service when I complained but I should not have had to complain. I do not plan on staying there again.",2,2,0,0
"small room , comfortable bed
Allow me to begin on a positive; the staff here were all very welcoming, helpful and friendly (especially the manager Stephen who will endeavour to resolve any issue prompty and with genuine helpfulness. This was our firt visit to NYC having booked the mystery deal on Wotif for this hotel (I booked one night to find out which hotel it was then given it seemed good value for money I secured another week). Well, the room was tiny and not very clean so we requested another room the next day and they gladly offered to move our belongings during the day while we were out and about. Imagine our anticipation when we arrived back to open the door to the new room....only to find a carbon copy of the previous room (albeit with more light as it was 10 stories higher and a lot cleaner). Given the Wotif mystery price of $290.00 per night it was a bit dissapointing but we decided jsut to get on with things because in NYC we were not too interested in spending a lot of time in the room and the essentials were very functional; the bed was very comfortable, the bathroom had a bath and functional shower. The down side was there was nowhere to store ant bathroom gear so you had to pack it away after use and the biggest let-down was no bar fridge in the rooms so it was not possible to purchase any perishables from the plethora of great deli's in the neighbourhood ( yoghurt, cheese, fresh milk etc). The only way to heat water was through the coffee maker which was slow and cumbersome and cramped on top of the study desk. It seems they cleary want to discourage guests from preparing any food in their rooms but when you are away for an extended period, it's often good to be able to make a snack rather than trudge out ( there is no room service for food her at all)
The location was o'k with easy access to Penn Station and subway stations only a block away. There are some very good cafe's and restaurants within easy striking distance (either by foot or the West Village with an abundance of great restaurants is only 2 subway stops away). I slept well here so whilst the overall rating is average because of low value for money, the overall experience was not uncomfortable , just cramped!) I would not choose to stay here again though",3,3,0,0
"Shopping trip for daughters 21st
I recently stayed in this Hotel a trip for my daughters 21st with my sister and her daughter. This hotel is location, location, location however, it is a hotel which needs some renovations. We had a couple of issues with the Hotel firstly they take €100 off your credit card even though you have paid in full??? Breakages I was told but had we of broken anything it would have been because it was about to break. Safe instructions incorrect had to get someone to help, light switch broken, cable coming out (leaving a hole in wall). We had to bring these to attention of the hotel as we didn't want to be charged for them. Towels/bathmaths weren't replaced (4 girls in a room) toiletries very scarse still using small soaps thrown out and being replaced the next day. Because of weight restrictions on planes I dont bring these type of items. Then the toilet got blocked last straw. I rang down and was told it would be a while but the Manageress Ruth was very apologetic and would have changed us had our daughters not been out at the time she also compensated us with breakfast for the rest of our stay. When I went to reception to get the vouchers the girl on reception (cann't remember her name) wasn't as nice same girl who checked us in (€100 issue).
Service in the restaurant was very good.
Basic hotel in need of upgrading great location.",3,2,-1,1
"Great: price, friendliness and location!
We will be returning to this hotel. Why? Because the price was terrific and offered us a large suite type room with continental breakfast. (The kinds of continental breakfasts offered at these type of hotels are not that great but that's not why we stay at there.) The location gets you quickly downtown or to the airport plus Steak n'Shake is right across the street!!!",5,4,-1,1
"""Gem"" Hotel? I say not: Worst Hotel Ever
This is by far the worst hotel I have seen in NYC. I had a reservation at the Gem - Midtown West property. Walking up to the front door, they had multiple trash bags on the curb along with old rolled up carpet. Not a good first impression. 
Checking in, the room they gave me was literally in the basement – as in you go to the elevator, hit the “B” button, and you go down. In the basement they have only one hotel room. To get to the room you have to walk past all the cleaning supplies, staff changing area, staff break room, and a shower facility (I’m assuming the shower was for staff, but I did not dare ask the real purpose). The basement room window provided a view of the staff smoking area.
The room was so small a two foot midget would have been claustrophobic sleeping there. Literally I could not pull out the chair from under the desk because it hit the bed. Standing in the room / cube, I heard a dripping sound. I looked up at the ceiling above the bed and noticed a long brown strip caused by water damage from above – this solved the mystery of why the carpet was out on the curb. At this point I knew that my presence in that room would be short lived.
I picked up the phone in the room to call the front desk to ask if they had a different room but the phone did not work. I took the elevator from the basement back up to the reception area to beg for a different room – no luck. On the verge of panic, I started weighing my options: 1) sleep standing up, fully clothed in the basement room, 2) find a bench in Central Park, or 3) locate a bar that is open 24 hours and tie one on. Since I cannot sleep standing up, option 1 was out. I went back to the room, got my suitcase. Walking through the lobby, the receptionist (who was a nice guy) even admitted it gets “a little scary” down there in the basement. With a strong shiver going down my spine, I bid him and the hotel a good day and walked out the front door.
By the grace of God a friend of mine was able to call in a favor and got me a room at a different hotel. The benches in Central Park and the hangover caused by a 24 hour drinking binge will have to wait for the next person sleeping in the basement of the Gem Hotel.",1,1,0,0
"Good,but not as good as I expected
I booked my daughter's entire team to stay while we were in town for a tournament.The hotel came highly recommended. It is close to many restaurants, and shopping so that is a plus. The breakfast is good but they were out of alot while I was there. The one thing that noone has ever mentioned, even the desk staff when I called is that the breakfast area is not attached to the hotel. It is located in a building that is seperate from the other lodging building. Might be an issue for a family with kids or in the wintertime. It was an issue for us as we were traveling with a handicapped person so getting to breakfast was a little tedious. The staff is very friendly and helpful when asked. I would probably stay again as you can't beat the value you get compared to other downtown locations. Internet, parking, and breakfast all come with your stay.",3,4,1,1
"Disappointing
My mother and I stayed in the famous Waldorf-Astoria towards the end of November and were very disappointed with our stay in such an iconic hotel. 
We arrived late, on our first night and were told that the only Deluxe rooms left were smoking rooms; we had specified for non smoking when booking. To be fair to the Waldorf they did offer to try to move us in the morning, but we didn't feel this necessary at the time as the room was spacious with only a faint smell of smoke. We found the bathroom comfortable although the toilet seat was broken However, when we eventually climbed into bed severely jet lagged we discovered that the bed side - over bright - table lamp was broken and fixed in the permanent on position. We called down to reception around 10pm to ask some one to come up and help us. Over an hour and 3 phone calls later maintenance showed up to fix the switch broken lamp so we could finally go to sleep. 
On our second morning in the hotel disaster struck. My mother discovered an extremely large cockroach lying dead in the middle of our floor. Shocked we called down to reception and a lady from house keeping responded promptly followed by two security guards - which we found odd in it's own right. They packed the bug in some kind of tube and assured us that they would fumigate the room and move us to another room for the duration of our stay; we needed to only pack up our bags and by the time we returned in the evening they would be waiting in our new room. 
To our surprise when we returned in the evening we had been upgraded to a suite - which we found to be a nice gesture. 
It took the hotel well over an hour to locate our luggage and bring it to the new room, but we were happy to sleep free of cockroaches. 
The rest of our stay was rather un-eventful, and the majority of the staff were helpful and supportive of our issues. It seemed to be a lack of organisation - of no ones fault in particular - that lead to the majority of our problems. 
I would not stay at this hotel again...or recommend it to any one. I do, however, acknowledge that we had a bad experience and I would advise people to read around other reviews to get a more well rounded idea about what the Waldorf-Astoria is actually like.",2,1,-1,1
"Stay away.
Here was the situation, I had booked a 2 night stay at this Ramada last minute. The cancellation cutoff time was 1600p the day before. I called at 1655p to cancel, and was informed I would be charged for a night.
So I decided, as long as I am paying, I might as well stay a night. To give you an idea of price gouging, a one night stay during the DNC convention cost $130: This Ramada should not be charging more than $45 a night.
Some Ramada's are very nice. Not this one. I would not call this a hotel. Every room opens to the outside. There is no grand lobby, and the location of this Ramada is not in a good part of town.
This is a franchised Ramada. The lady at the front desk was the owner. She had a thick accent, and really did not care about offering any customer service. She could not give a hoot if you were happy or not. Her son on the other hand, was very nice, welcoming, and wanted to make sure you were happy. 
The lady assigns me a room. I go to my assigned room on the 1st floor and it had not been cleaned yet. So back to the front desk. This time the son helped me out. He apologized profusely and assigned me a room on the 2nd floor.
The temperature of the room was at least a 100 degrees. Rooms are small and cramped. And I am not fond of the air freshner this Ramada uses. So I turned ON the AC full blast and left the front door open so the room could air out, while I carried my luggage up the flight of steps. 
Then I tried turning the CRT TV on. It was not working. So I called the front desk to inform them the TV was not working. The phone rang at least 10 times. The nice son answered. I said, the TV is not working, but I am only here 1 night, and I do not want to switch rooms again. Him: No problem sir, I will send over a different TV. 
15 minutes later, a drunk maintenance guy shows up and replaces the TV. In summary, If you are looking for a quality, convenient, peace of mind stay, avoid this Ramada.",2,1,-1,1
"Good for 1st Trip to NYC
First trip to NYC and not knowing what to expect, had some doubts when seeing the outside of the hotel. Not exactly inviting. However, staff was happy and helpful. Room was much better than the exterior portrayed. Second floor roof fronted the main street. Due to construction, we were awakened early. Wasn't too inconvenient since we didn't plan on sleeping late. A/C positioned high on the wall was perfect - cooled the room without blowing directly on you. Not a large hotel & that's what we preferred - didn't want something with 20 floors and tons of guests. Very quiet and unhurried setting. Two elevators made coming/going very quick. Breakfast was light compared to other B/W's, but not bad. Computer with printer in breakfast room was a plus. Able to print out maps for the day. Parking in nearby garage reasonable for NYC - $20/day. Very short distance from Holland Tunnel made finding it pretty simple. Walked to ground zero. $20 cab ride to theater district, Pier 86 or Times Square. All in all a good location. Friendly staff who can give great directions to everything!!",4,4,0,0
"Noisy, but otherwise OK
Average rooms, pretty nice service...but the walls must be super thin because I couldn't sleep. Instead I stayed up listening to people going up and down hallway all night.",3,2,-1,1
"Beautiful Hotel/Comfortable Rooms
We were in town for the Volleyball Jr. Nationals last week and stayed at this hotel. It was extremely convenient to walk over to the convention center and be so close if needed to go back to our room. We had to feed 12 boys and look for options each day besides snacks. Both restaurants were great to accommodate not only large orders to go for 21 in our group, but work with our reservations as well. The hotel rooms were comfortable and the boys loved the tv in the bathroom! The close proximity to downtown was great because on down time we got to take the whole group to the JFK memorial within walking distance from the hotel. Rooms were spacious and comfortable. The hotel is very pretty given its still new only opening in May. 
Recommendation: No coding on windows, outside people can see in. Make sure curtains are closed tight as the neon lights on the outside of the hotel building go on all night and are very bright.
We have to agree our only complaint was the pool hours and pool bar. After a long day of play and some nights not getting done until 9pm you want to take a swim. They pool was only open until 10pm and for the parents who wanted a drink it was so crowded, but the time we got up there and got one drink we were being kicked out. We also figured since the hotel is sold out you would at least extend the pool hours longer.",5,4,-1,1
"This room looked like it had been patched up after being trashed by a bunch of drunken revelers.
The room was in very poor condition. There were not enough light bulbs in the light fixtures, and one lamp did not work at all. Not enough electric outlets, towels, or coffee. The door jamb had been broken, the toilet paper holder had been broken, broken or missing tiles in the bathroom had been painted over, the bathtub was stained, the carpet was filthy. The pillows did not look clean. The microwave oven had been partially torn from its bracket; we did not look inside the oven or the refrigerator.
As well, we were put into a room whose door opened onto a fence around the pool and which was located next to the stairs, even though the motel was far from full.",1,1,0,0
"Better places to stay in San francisco
This hotel was so beautiful that when I reserved three rooms for the last day of a family trip to Sonoma I had high expectations. Plus they were part of the luxury collection, hotels we generally choose. What a disappointment, not with the hotel but with the staff.
Valet parking, 65.00$ a day! Crazy expensive. When I checked in, after waiting 15 minutes as there was only one person at the desk, and I am told one of the three rooms would not be available until 5:00! Platinum member check out not until 4, therefore I can't get in until 5! Totally unacceptable! I understand 3, but 5! I voiced my displeasure and was assured they would call me when the rooms were ready. We went out to tour and of course I had to call them to verify the room was ready at 5. After I called, someone called me, total confusion.
I needed help returning a rental car, the concierge made a call for me but never spoke to me. He listened to my need and then proceeded to talk to his coworker. They were totally preoccupied with some balloons and ignored me to discuss the balloons. Very rude. Balloons over personal contact is not what I expect.
Other issues like cab screwups but finally check out. I checked out all three rooms. 15 minutes later I had not only the rooms we checked out but another persons room, not the same name, but with his name, address, full print out of his room charges, handed to me. I realized his was given by mistake and the desk person argued with me that he was on the account. She finally realized her mistake and offered no apology for the confusion. My credit card was double charged for each room until I corrected it.
It is a gorgeous property. I spend at least 100 days a year in hotels. I won't return to this one. There are better choices in San Francisco.",3,2,-1,1
"Celebrated our 1 year anniversary. It was perfect.
We've stayed at Sofitel on several occasions throughout the years and each time the service by all staff was exceptional. This particular visit was above and beyond our expectations as we celebrated our 1 year anniversary. When we arrived, we learned that the hotel manager upgraded us to the Presidential Suite which was - in and of itself - well beyond what we expected. The entire staff kept wishing us a happy anniversary. We couldn't believe how warm and genuine they were. I was amazed they remembered given that the hotel was busy that particular weekend.
Staying at the Sofitel made our experience a time to remember and an event to treasure. We originally thought the Philadelphia Flower Show would be the highlight of the weekend. Instead, the experience of the Philadelphia Sofitel was.
On Sunday, the day we were checking out, I called the front desk and asked if it would be ok if we checked out one hour later. We wanted to sleep in and the clocks were set one hour forward due to Daylight Saving Time. The receptionist was so nice. She again wished us a happy 1 year anniversary and stated we could stay as long as we wanted to. Of course, we didn't take advantage of it, checking out around 12:30pm. It was so nice.
We love this hotel and will return. Thank you all to the entire staff.",5,5,0,0
"Great budget hotel
The Park hotel is one of the cheapest around. The sink in my room was in the room, not in the bathroom, for instance, and not in a classy way.
But, the guys that run it are nice, everything seems to be clean and well-maintained, and taking the elevator, though it's surely many years older than me and hardly faster than taking the stairs, is a nice experience.
It's far from luxury, but it's got all the essentials and I'd happily stay there again. Plus, free wifi!",3,4,1,1
"Ok, but not what it appears to be
Hotel personnel, very accommodating
Room-which was an upgrade (829) filthy carpet, leaky shower door, TV remote did not work, replaced, all tv channels not available, no espn, cnn, about 15 of the 50 offered were not available, coffee maker broken and would not heat? Internet $16.00 a day? Elevators slow and small.
Not even close to the $ 700+ dollars charged for a three night stay....",1,1,0,0
"Nice room. Hotel lacks amenities.
The hotel is located in Penn's landing with great river views. It is an easy walk to city center.
The room was nice, modern, and clean. The room included a mini fridge and a safe. The shower had good pressure. I was right off the elevator, and I did not have any issues with noise. 
My only complaint about the room is the bed. The mattress was pretty mushy and the sheets did not seem to fit correctly... so, they would slide around.
I also found the hotel to lack amenities. I am gluten-free. I was limited by the meals served at the conference I was attending - this is not uncommon. However, when I went to the lobby after lunch, the coffee shop was closed and the shop had almost no snacks. I couldn't find a banana, a yogurt, or even a bag of nuts! Seeing as there is nowhere to buy food or snacks for about 3-4 blocks around the hotel, I was pretty surprised that they did not make any food options available at the facility.",4,4,0,0
"infernal air con
The hotel itself is well-located, but my problem was that the air conditioning in the passageways (particularly the 9th floor where I stayed) was infernal!! I woke up at about 2am with such a bad chill I thought I was in the Antarctic. I couldn't understand what was happening because I had turned off the aircon in my room. I realised the morning after that the cold was coming in under the door from the passage, where they had turned the aircon to such a point that it was freezing. I was there in August during the summer so I can understand the need for air conditioning but it really seems a waste to use such a lot of it. Besides the waste of electricity, it really made my stay quite unpleasant. The next night I plonked a towel under the doorway of my bedroom to stop the freezing air entering! Otherwise, rooms are big and fine and the location is good. Re hotel reception, some of the staff (not all) are quite surly and look like they hate their job - I understand though - I couldn't bear to live with that horrid air con every day!",3,2,-1,1
"A Nightmare on Market Street!
Even though Its been a full 3 days since I stayed a night at the Whitcomb, it still makes me shudder. Yes, I know the Whitcomb is historic, but to me it feels terribly dated and is unfortunate to be situated in ""drop-out"" alley given the large numbers of homeless, beggars and decidedly suspicious looking characters loitering outside. 
The room was relatively spacious, though fittings were very old, including a great big CRT TV plonked in one corner. All the writing on the buttons of the TV remote control had been worn off. The bed had been cleaned, though there was a large and fairly obvious hole visible on one of the bed sheets (turned to the outside, so there's no way the cleaner could have missed this). The rest of the room was clean enough, though fixtures and fittings dated. The bathroom reminded me of something out of a prison, being cream tiled all other, with a very functional looking small toilet at one side. The sink was made of some kind of plastic and was heavily scratched. The A/C unit was fitted was ancient and fitted directly onto the bottom of the window. It was so large, the curtains would not close around it at all (in fact, they were not real curtains an just for display, as they would not unfold. In othe rwords, the only privacy you have is a heavy net curtain).
Being from the UK, im used to staying in a lot of historic buildings. The Whitcomb is one i'd prefer not to stay in again. The hotel corridors reminded me of something out of ""the Shining"" and hotel lobby was horribly dated. This grand old lady has not been particularly well cared for, or renovated, in any way. The front desk staff appeared to be trying their best with what they had, though were obviously stressed. 
The area outside the hotel is shocking (not the fault of the hotel). Although only 4 blocks from the Westfield Shopping mall, the streets were filled with a mixture of homeless, druggy types and other characters hanging around. This is certainly not an area that i would like to be walking around late at night. 
Overall, If yu are a student, or on a very tight budget and want to take your chances with the Zoo outside, then you might consider this hotel. Otherwise, forget it. The Whitcomb is one of thw worst places ive ever stayed at in any country, let alone the US.",1,3,2,2
"Great stay!
My husband and I stayed here for a short trip to Chicago. We only stayed one night. The room was great. We booked a City View King room, and got an amazing deal from Hotwire. The room ended up only being $137 including tax. Comfortable bed, lots of pillows. Views were great from the windows. Had no problems, and would definitely stay there again!",4,5,1,1
"A bit uneven, hard to find
A typical if underwhelming Springhill Suites. There is some conflict of identity for this property as it is both a SpringHill and Residence. We drove around a while trying to figure out where it was at, not the best marking. We used this hotel for a single night and attended a concert nearby. The hotel was loaded with noisy partiers but I guess that is to be expected. Our room was pretty clean but there was hair in the tub and shower walls. Breakfast was a typical boxed fare with hot eggs supposed to be there but the attendant couldn't keep up.",3,3,0,0
"Extremely convenient location and nice rooms
Right next to the convention center and the trolley to Beale Street, this hotel is very convenient. Parking at the hotel is $18 per night and open lot across the street is $5, so if you are willing to take a chance by parking outside in a metro area, I'd go for the cheap lot (we did and had no problems). There are police security cameras on surrounding streets and a clear police presence, so one gets the sense that Memphis wants to keep its guests safe. The room we had was a king room; the bed was very comfortable and we slept well. Our room overlooked the river and the bridge, beautiful at night. The front desk staff was great, and the housekeeping staff was very quiet in the halls (something I really appreciate). Be warned that the trolley doesn't run in the morning or very late at night, but it works well if you just want to go to dinner or on a short sightseeing trip.",5,3,-2,2
"Nice hotel, but no free wireless in rooms
The Doubletree in San Jose is a nice hotel, nice rooms, beds, TV etc. A few things I didn't like was the fact that there was no free wireless internet in the rooms, you actually had to go to the lobby. This is silicon valley, get with the program Doubletree. The food at this hotel is good but very expensive, $3.00 for an egg, $4.00 for a grapefruit, and $20 for a beer and some chicken wings. There are plenty of good restaurants in the area. Overall a nice stay, nice pool but if you want to have more people in the hotel restaurants lower the prices!",3,4,1,1
"Historical hotel , disappointing experience
I was very excited about staying at this hotel which had so much history to it. Its location is fantastic right next to NY Penn station. Room was a big disappointment. It had a very funny odor in it when I checked in and it remained for the entire stay. Room was cramped and very congested. At the price I have stayed in Manhattan in hotels with much bigger rooms and feel to it. Staff was aloof and the overall feel to my stay was as if staying in a very mechanized hotel.",3,2,-1,1
"Dirty & loud motel
This is nothing more that a shabby, very poorly maintained motel. Dirty carpets. Dirty furniture. Terrible stench to the rooms. Grout in the shower was dirty. Uninformed and unhelpful staff. Loud (planes flying low overhead, trains running throughout the night with the tracks only a couple of blocks away, cars going in and out of the parking lot below the room windows and---worst of all---super thin walls allow you to hear every move of the adjoining rooms).
The outside of the building and the lobby have both been painted and upgraded to give the place the appearance of a hip, boutique hotel. It's also located in a nice little neighborhood. Unfortunately, they have spent ZERO to upgrade the rooms. Many reviews have noted that the restaurant is good, but I have to wonder: with the rooms being so dirty, how clean is that kitchen?
If you travel often and enjoy staying in cute, boutique hotels you will most likely be as grossed out as we were with this ""hotel."" I advise staying away from this place at all costs.",1,1,0,0
"Great Central Location
This hotel is in a great location! It is within walking distance of so many major attractions. (River. Lake, shopping, museum, parks) The downside is that you have no fridge, just a mini bar. I like to have fruit and veggies stashed so I can have healthy snacks and this was not possible.",4,4,0,0
"Budget property: clean, great location, breakfast included
The name should tell you that this is a budget property, however it does represent good value in the Times Square area. Technically in Hells Kitchen (Clinton), 8th Avenue has been undergoing a gentrification, and the area is safe and attractive. One block from restaurant row which is on 46th Street between 8th and 9th Avenues, close to Times Square.
Bagels, fruit, coffee, tea and hot and cold cereals provided 6AM to 9AM, and tea and coffee available all day.
Rooms are small but recently renovated.
I have stayed here several times.",4,4,0,0
"Not great.
First off location is great. Beautiful lobby, great bar wait staff and restaurant. Now the bad. Way overpriced for what you get. Rooms were not clean we still had the prior quests food in the fridge, great view windows were dirty. Hunted down a housekeeper who handed me a towel and window cleaner to clean it. The gave one towel per guest and that's it. The second bathroom in our room was small and the shower was so tiny there is no way a man could even use it. Very dated room with outlets that kept popping. This hotel needs some work.",2,2,0,0
"Convention stay at the Hyatt
We had no choice but to stay at the Hyatt for our convention and it was hopping---very busy with other meetings and conventions as well. Despite their large number of guests and conventions/conference participants, they were able to provide excellent customer service to each question or query or need. The location is fantastic and besides Bockwingel's (small grocer next door) where one can get a custom or pre-made sandwich, salad, soups, etc, small container of milk for having cereal in your room instead of going out for breakfast(if you are in a hurry), there is a fantastic CVS over a half block and down a half block that is fantastic for picking up snacks or other necessary items. There are so many other stores and shops, also withing walking distance. Yes, the Pedway is convenient in inclement weather. Our bed was nice and firm and we thought that the elevators (we were in the main building) were amazingly fast. The CTA is great for getting around and not that far from the hotel. With traffic the way it is in Chicago, you can't go wrong staying right downtown at this hotel, especially if you have the ability to walk around. There are homeless in Chicago who will ask you for money--they are mostly sitting on the ground--they did not seem threatening and were polite even when they received nothing.",5,4,-1,1
"Hotel needs some improvement
Good location, but the place needs more than a paint job, because of the old and damaged furniture. Highlight for the Breakfast.",3,3,0,0
"Great stay and great location!
Last weekend marked my first visit to NYC. I stayed at the Mansfield and had a great experience! Beautiful building and great location. I read many of the reviews before booking my reservations at the hotel and found some complaints about the room size and staff. Yes, the room was on the small side (it's NYC people!), but it was perfectly cozy, clean and adequate for a short stay. The staff was lovely and I would definitely stay here again. I was looking for a perfect little NYC boutique hotel and found one in the Mansfield.",4,5,1,1
"Perfect location to be in the hustle & bustle of NYC
The hotel is perfect to do the whole tourist thing. Smack in the middle of Times Square and getting around was easy, what with the tour bus operator station just outside the front door. 
Considering the location, we were worried about the noise and sleeping but it was no issue at all.
Would definitely recommend this hotel.",4,4,0,0
"Underwhelmed
If you are looking for an over-priced, shabby looking hotel with lukewarm water for your shower or bath, an outdated decor, smallish cramped rooms with limited natural light, and way too much street noise to allow for a good night's sleep, then this is the place for you. Seriously.",2,2,0,0
"Not even worth one star.
This is by far the worst hotel experience I've ever had. I had booked this hotel through Hotwire one month prior thinking it would be at least clean according to their rating. The Hotel lobby smelled like mold and cigarette smoke and carpets looked dirty. When we were finally given our room key, we found that the elevator closest to the lobby did not work. The hotel clerk told us to go down the hallway and take the other. Once we got to the room, I opened the door to find a filthy room and it already occupied by another hotel guest sleeping in the bed. Imagine my horror. My husband and I left this Holiday Inn and walked next door to the Hawthorne Inn. The hotel clerk was very kind there and helped us find a room at the neighboring Marriot Courtyard Inn, which was clean and quite nice.",1,1,0,0
"Average Room
Nothing great here, but it was one of the cheapest options for us. We did start to run out of hot water at one point, but it never got very bad. We slept pretty well.",3,3,0,0
"ridiculous!
It was my boyfriends birthday and about 20 of us were going to the Padres game and heading to Gaslamp after, so I decided to stay at the Hard Rock because I felt it was appropriate since we were there to party. We arrived at 4:30 (later than we expected), so we were in a rush to check-in, drop our stuff off and head to meet everyone at the Padres game. When we get to the hotel it seemed like the hotel would be awesome because we were greeted by super friendly valet staff. Our bags were picked up for us and when I was ready to check-in, I was told the room was not ready. The advertised time for check in is 4:00pm and it is about 4:35pm, so I keep my patience and was told it should be very soon that they are just finishing up. While we're waiting in the lobby, we figured we can't waste anymore time waiting on them we were about to head out to the game at 5:00pm. However, as I was about to leave I received the call that the room was ready. We decided to go ahead and get settled as quickly as possible so we wouldn't have to do it when we get back. I finally got to check in at 5:00pm (an hour later than the advertised time) and gave my ticket to the concierge person to get our bags up and she said they'll be there right away. However, I wait 15 minutes and they're still not there. I call the concierge and am told that ""they should be on their way."" At this point I am losing my patience because my plans are thrown off because of the hotel. I called back 10 minutes later and tell him that I NEED my bags because we have to get to the game that started at 5:35pm. They still did not come and after another ten minutes I called back and was told the same thing. Finally, I went downstairs to make sure that they were not sitting in their holding area. Basically, my plans were thrown off an hour because of the hotel and this should have not have been the case. Half an hour was wasted because the room was not ready until 5 and another half an hour was wasted because our bags did not get there until 5:30 and the game started at 5:35; in addition, we had a lot of people waiting on us. For spending $300 a night this is not what I had expected nor wish to have experienced especially on someone's birthday. I could have stayed at a motel for this kind of service. Also, the bell boys were rude. When we initially decided to just leave to the game without checking in, we had to grab stuff from our bags and one of them had to supervise us. He had an annoyed face and was not friendly at all (I'm sure because we were delaying him from getting his tips from other people), but that would not be happening if our room were ready as advertised.",1,2,1,1
"Hotel is just OK. Sort of run down.
We booked this hotel on a site saying it was a 3 star hotel. This was a transformed old Holiday Inn. The rooms were basic and clean. Newer flat screen TVs. The bathrooms had some mold growing at the base of the tub. Doors were thin to the hallways so the hallway noice was easy to hear from the rooms. Air conditioner clicked loudly when turning on and off. The pool in the center of the hotel is nice because of the space is open around it for the kids to run. The waterpark is an extra charge. I would not recommend the resturaunt in the hotel. The buffett looked terrible and the service was horible. Had to ask 3 people if they spoke english. Server finally came and asked if I had a coupon for the buffett. No wonder it was terrible looking, because they were giving it away for free.",3,2,-1,1
"Sunday Brunch stinks
This is the worst sunday Brunch we have ever experienced. Unkind, slow, poor portions, no buffet and dirty tables. If you stay there better try the corner bakery cafe tuna sandwich, there is where we finished today.",1,1,0,0
"Great Place!!
Service was impecable and the room was large and very comfortable. The complimentary coffee was much appreciated as well. This hotel is in a great area...across the street from little Italy and some wonderful restaurants (Giacomo's) and a short 15 minute walk to Fanneil Hall and the wharf where most boat tours leave from. One downfall is that there is no pool so my boys were a little disappointed but will definitely come back here!!",5,5,0,0
"Awsome Staff
I stayed at red roof in and didn't feel safe with all the riff raff running around. I came to best western and the minute i walked through the door flustered and out of sorts Hereasie was so calming and settled me right down with her sweet demeanor. She was wonderful and calming and a treasure to this hotel. Then to awake to a wonderful breakfast with paulette was great and made my day start out on a wonderful note her cooking for all the guest and making them feel like i had a home at best western really made it all come together...(and she makes a great sweet potato pie that she shared with me.) Whenever I'm in Houston I will be sure to stay at this location ...and the manager was very personable maybe why the staff was so spectacular....enjoy your trip",5,5,0,0
"good with some reservations
Overall, this is a great hotel if you can get it at a decent price (I paid under 200/night). I really enjoyed the room - nice and big - and not nearly as musty as was expected (a lot of other reviewers think the rooms had a mildew-y smell, but I never experienced that). 
Probably easier just to list the pros and cons:
Pros-
-Decent location- though you will need to walk up and down hills (I didn't mind the exercise)
-Great views. 
-Convenient to everything (though the better restos/shops are a long walk or quick taxi away)
-Fairly helpful (if a bit indifferent staff)
Cons-
-The tiered internet pricing is kind of stupid, pricey, and confusing in such a wired city. And it is slow. Painfully slow. I had to use wireless/work outside the hotel to get anything done. 
-It is not easy to grab a coffee or a danish in the morning on the way to work. I wandered into the main room in the lobby and they asked me to join a club (huh?) to get served. Then they told me to get back on the elevator (which was really slow) to go to the top of the rickety restaurant to get something to eat. Anyway, I am sure it is fine for a tourist, but terrible for a business traveler on the go. And completely idiotic of them, as I (and I assume most people) will just take their biz elsewhere. 
In sum: great place to lay your head if you get a good price. Room is surprisingly decent, but will probably go elsewhere next time",3,3,0,0
"Convenient stop, helpful staff
The hotel was just off the expressway, easy to get there. The room was clean and the bed was very comfortable. The staff was great. I travel with a cat and the pet friendly room was one of the best on my trip. The next morning as I tried to make an early start, my cat hid. I thought he was under the king size bed. I called the staff for help lifting the mattress and the kind gentleman was quick and very nice. He was surprised that the cat could get in the small space at the head of the bed (not under it). He helped me put things back and did not want a tip for this special service. The breakfast was first rate, the dining room clean.The only negative was that the neighborhood is not as nice as it was three years ago when I last visited. I still felt very safe for myself and my car at this hotel.",4,4,0,0
"Terrible for Business Travelers and/or anyone with sophisticated palates
I never complain. I usually find reasons to explain, justify, and forgive various hotels and restaurants for problems. I don't like being a complainer and I always try to find the good in any situation. But, I have to say, that this hotel experience, for a business traverler, was terrible and I would never stay here again. Actually, if this was not a government paid trip in which I had to stay at the Sheraton, I would never have stayed at a Sheraton in the first place.
FIrst of all, the hotel had our reservation all screwed up and kept trying to charge both my colleague's and my personal credit cards for the cost of the entire hotel stay even though we were there for work and our office had sent over all the appropriate paperwork for direct billing to the government and not us. One day they told us the billing issue was fixed, the next day (with a different employee), he told us it was not fixed and had not idea what the prior employee was saying. The staff were completely incompentent and not willing to assist us in any way with this problem. Basically, there attitude was well, it's your problem, work it out with your boss, who cares if your card gets charged $1000s. What they don't seem to understand, is that there is a policy that things charged on personal credit cards are not always reimbursed, so if we don't get this sorted out I could be paying out of pocket for a trip that I did not even want to take and that was required by my job. 
Second, the menu totally sucks!!! I am a vegetarian and there were few, if any, vegetarian options and definitely NO healthy options other than boring salads with no nutritional value. I know this is texas and everyone eats meat, but you are a hotel, most people staying there will not be from Texas, so make sure you have something for everyone. 
Third, all of the red wine was bad. The wine was warm which shows that they were not storing it properly. The wine was also rancid showing that it should have been thrown away. WHen I asked a bartender to smell and/or taste it so as to understand my concern, she said, well you are the wine expert, I don't know anything about wine, Ill just open a new bottle -- really, a bartender who knows nothing about wine? You don't need to be a sommelier but any good bartender should be able to tell a glass/bottle of wine that has gone bad. 
Fourth, the club level offered free breakfast -- but, once again, few vegan/vegetarian options and nothing healthy. Scrambled eggs with cheese and sausage -- that's it. Or, cheap cereal and oatmeal. Since I work for the government, I am forced to eat this crap or suffer not being reimbursed for a breakfast I eat somewhere else. Again, this is a hotel catering to out of state guests. Have a breakfast that actually has something healthy and edible. 
Fifth, the fitness center is a joke. Half the cardio machines were not working. It was smaller than my bedroom. The website makes it sound all grand -- trust me, it's not.
Sixth, internet is spotty and not free for most people. That is ridiculous. I should not have to pay for internet, period. That should be a given in a hotel that says it caters to business travels. Moreover, their website certificate was out of date so I could not connect to the internet because government security requires proper certificates. So, every night, I went to the Hilton Anatole across the street which had free internet and no problems with the certificates. Plus, it had several restaurants with vegan and vegetarian menus. This is where we should have stayed!!! much much better -- for Dallas anyway.
From here on out, I will never stay at a Sheraton unless I absolutely have to.",1,2,1,1
"A Little Front Desk Polish and Ear Muffs are Needed
In walked by the Hotel and approached the front desk for a reservation for Saturday thru Monday. The front desk agent said they wre sold out soe saturday and $289 per night there after. I went back to my room and went on Priceline they booked my reservation for SATURDAY thru Mondaya at $229 per night. I walked over to the hotel and she asked ""havent you been here before"", and was a little dumbfounded on my reservation and proceeded to tell me that she doesnt really know what they do (priceline and the management), and mumbled something which I didnt understand - she needs a bit of etiquette training in addition to just plain speaking. The room was the smallest room I have ever been in and was extremely noisey - to the point where it was difficult to sleep, the front of the hotel is also noisey at night. Never Again.",2,1,-1,1
"Just stayed at the Four Seasons for a business trip in Chicago and it was awesome! Gorgeous room with great bed!
Bed and chair were comfortable, desk was spacious for getting work done, bathroom was luxurious, plenty of closet space, free shoe shine service, and everyone was super nice with great service. Breakfast in the restaurant was outstanding, the bar had a great selection of bourbon, and the lobby area had these great clusters of couches and chairs that were perfect for informal meetings. And the location is awesome, right off of Rush street and Michigan for all the best restaurants. Everything was great, no complaints whatsoever!",5,5,0,0
"Comfortable and clean for short stay; spotty free wi-fi, but reasonably priced for SD
Free wi-fi is very spotty from the top floor/4th-floor area.
No hot water in the beginning (20 minutes running the shower). Maintenance man came and ran the water for a long time and mentioned that it takes longer for the hot water to run up the pipes up to the fourth floor. Issue resolved promptly and appreciated that.
Breakfast is mostly cold. Hot fare consists of instant oatmeal, some eggs sausage, and make your own waffles. Sufficient for a free amenity. Breakfast room will be crowded, esp. on weekends. 
Rooms appear remodeled and refurbished. We booked a king room, but were upgraded to a suite due to overbooking of king rooms. Very spacious and only some hallway noise, but never heard adjacent rooms until we exited the room and could hear our neighbors. A surprise. Pillows are very square/small, but beds were clean and comfortable. 
Parking fee of $8.95. While there is free street parking, as others noted, it gets crowded, as there's another motel across the street. This secured covered parking fee is inexpensive for an urban city in CA. Average parking rates in LA, San Francisco, and even San Diego would easily be $15-30 per day.
John at check-in was pleasant and nice. Recommend for families, but also for solo or couples of all ages traveling with a car when it's off-peak season. I'd imagine during summer, the hotel might be even more crowded.",4,4,0,0
"Central location
The girls at the Front Desk were very friendly and quickly made us feel welcome. The room was spacious and clean. Quite disappointed with breakfast buffet. Had to wait for a table. Many items on buffet were empty, more items were empty than ones that had anything for the hot items. Made to order omelettes, french toast or pancakes. My Son and I had an omelette each that was delicious. Poor service but got the impression they were either surprised by the amount of guests or were short staffed. All the employees were hustling and nobody was standing around. Stayed here because it is close to everything and especially Ford Field and Comerica Park. Not sure I would stay again. The rate ws more like a Hilton than a Hilton Garden Inn.",3,5,2,2
"worst hotel I have ever stayed in
I have been around the world including 3rd world countries and I have never had a worst experience. The hotel smells, so much that I could sleep. The room was dirty and the bed had no support.",1,1,0,0
"Good, but some not so good.
I rented the Delux Suite (2 dbl beds and pull out sofa) for a girls weekend for 4 girls. Although this is a very nice, clean, modern hotel- it does lack some privacy with the bathroom. The bathroom has one room with toilet and sink and the shower is a very large shower stall that is its own room. Both have frosted doors with a 1/2"" opening around the frame that allows for no real privacy. In fact, you can not really change clothes in the shower room because every thing will get wet. There are sliding opaque doors that could close off the bathroom from the sitting room and bedroom, but then no one could pass through to the other rooms while someone is in the bathroom. 
I was also issued breakfast vouchers -2 per night. I did not use 6 of them, but on the final morning I asked if I sould exchange the 6 unused for 2 additional that morning and they would not do that. I felt that as a Diamond member the hotel should have made an exception. 
The location was nice and never felt unsafe.",4,2,-2,2
"A step up from living in a homeless shelter
I welcome having a hotel that tries to provide very low-priced accommodations in lower Manhattan but am unlikely to stay again or to recommend this hotel to others given it's poor upkeep. I stayed one night as a solo traveler who has stayed in barracks, dormitories and super-budget hotels, and I was prepared for the tradeoffs that come with a $45-per-night single rate in Manhattan. The hotel, which is located in Chinatown, was filled to capacity with a mix heavily weighted toward 20-something year old non-US nationals--Chinese, Europeans and Africans. I did not see any guest that gave me any sort of concern about safety issues or crime and saw several young female international student solo travelers staying at the hotel, which I took as another positive sign about safety.
The hotel's downsides were many, even for my lowered expectations for a super-budget hotel. It took nearly 30 minutes to check in with all the rooms full and sole staff member having to check in many guests who were not English-as-a-first-language guests. The rooms were tiny. My single room was just over 6 feet long and about 4 1/2 feet wide. There is no elevator, so you have to pull up your luggage one tall flight just to get to the check-in desk and as much as 4 more flights depending on where your assigned room is. There were two bathrooms per floor, with approximately 30 guests sharing these two bathrooms, which proved far too few when the hotel is at capacity. The walls and ceiling tiles provide no more noise abatement between rooms than you could get by hanging a blanket. You can hear every move and conversation for all the rooms you are near, which proved a major downside when one of my neighbors had a loooong heated exchange in Chinese over her cell phone from 1:00am to 3:30am, keeping all her neighbors up. There is no air conditioning (luckily, I had a room with a window) or any other air circulation. And, overlaying this is that the place was not clean.
Still searching for a clean, basic place to stay while doing solo travel to Manhattan.",2,2,0,0
"Again Three People One Bed
As another recent reviewer has had the same experience as our family, the hotel staff must relish the fact that they put three people in one bed if you dare use a discount website. 
Imagine how they snickered as a father, wife, and their six foot tall son go up to a room with one bed at 11:30pm knowing that the call from room 216 will certainly come. I bet they have a running bet as to who gets closer to the time it takes for the haggard guests to call. 
""Sorry sir nothing else is available."" Oh really? You have 100% occupancy tonight?
What a way to treat their guests. 
What really leads me to believe that they are purposely antagonizing their guests for having the nerve to purchase a discounted night in their fine establishment is that the room is large enough for another bed along with the king size bed that is there. There is a spot left barren where a bed could be fitted. Also the room lighting overhead was track lighting with about 12 fixtures at about 50 watts each so if you had the lights on it was like a Hollywood stage.
Also if you take the steps down from the second floor you are bound to exit through the back of the kitchen and through the restaurant. Shouldn't exits be more clearly marked? This seems like some sort of violation to me. 
Good travels everyone.",1,1,0,0
"Was a great stay, until...
I really liked this hotel. Great location, close to historic and shopping. The green concept was everywhere, I loved that they went the extra mile to be green. On the last evening of my three night stay, I heard knocking on the door next to mine. I looked out to make sure it wasn't my door being knocked on, and saw what I assumed was someone delivering room service. I little while later, the knocking returned. This time the knocking was followed by someone opening my door. He quickly left, but that was very disturbing to have someone be able to just walk in my room. I called the front desk and they had me down for only 2 nights, but would extend my stay for 3 nights. No where an apology, and that he 'extended"" my stay meant he did not believe that they could have made a mistake. I checked, my reservation was for three nights, no need to bust into my room. Wouldn't it have been better to call my room first?? Lastly, do not take a room on the back side of the hotel - noisy all night.",2,2,0,0
"room with a view
great view, great service, with clean, modern rooms. location is crowded, but that's times square. despite the outside hustle and bustle, the rooms were really quiet. would definitely stay again. on e of the best unobstructed views of the either skyline you can get.",5,5,0,0
"Horrible hotel....
Smelly, dirty and disgusting. My sister in law booked this hotel for us and when we arrived we were not happy. I asked for a non smoking room and the room wreaked of cigarette and just felt horrible. They did not want to return my 1-night deposit so we stayed that one night and checked out the next morning. We were all so happy when we checked out.",1,1,0,0
"Great value! My second visit.
I stayed a week while attending a conference at the LA convention center downtown. This is great value for a 3 star hotel. Friendly staff, clean quiet rooms, and excellent breakfast. I'll be back.",5,5,0,0
"The service is lacking
On an important trip I had booked what I thought was a very nice relaxing and somewhat luxurious hotel. I wanted my wife's and my stay in DC to be special. I decided on Georgetown Suites because it looked ideal with spacious rooms and great accommodations. Then things began to fall apart.
1. They put us in the wrong room from what I had reserved. It was a nice room with a great view, perfect in every way except for the jacuzzi that I had paid extra for. I am a little upset but everything gets taken care of right away at the desk with apologies. It didn't matter to me at that point because mistakes happen. 
2. The new room they give us has a view of the court yard and of other rooms as well as having an awkward layout and it is very obvious that it is not as nice as the first room. I became upset that after booking a month in advance that I get a left over last minute room. I ask what they can do about it and they say they are at capacity. The apologies stop here. 
3. At this time my car is being threatened with a tow by the adjacent building they share the circle court yard with. ""oh they are going to tow your car"". There was another car parked on the side when I arrived, no help unloading, no help with bags, no valet, no oh by the way you should move your car right away before going to your room. 
4. Higher priced rooms come with free gift baskets of fruit and other things, in my booking of the room I requested it simply not have some foods that I am allergic to and if they were unable to do so then not to worry about giving me a gift basket. Both rooms (the ones I am running between while someone is threatening to tow my car) have foods that I am allergic to. 5. The desk was unhelpful, uncaring and was not sympathetic. Apparently not having the room I booked was my fault 
6. I did not raise my voice, I do not get angry. I do get frustrated and write terrible reviews of places that treat me poorly. I was treated in a dismissive manner and I get the feeling that problems simply become the customer's problem often. 
7. after giving in, I went up to the room and within ten minutes there is a knock at the door. I think ""great maybe another room or at least an apology"". It is a guy with another gift basket with food I am allergic to. He looks at the gift basket on the table and uses the room phone without asking to call the front desk. ""there is already one here, but I have already brought it"". He hangs up and then leaves with the extra gift basket.
I would not recommend this hotel after my experience. I have been treated much better at less expensive establishments when minor problems arose that I was not even aware of myself. This hotel lacks service. Granted mistakes happen but all of this was not worth the money I paid.",1,1,0,0
"Not too much of a city view
My wife wanted to spend a weekend in a hotel with a city view, we look around and found this hotel that advertised rooms with a city view. When we got to the hotel the room that was given had no city view and a view of a red office building. We call the front desk and ask about the advertising in their web site and they indicated that that was not accurate because of their location. The hotel is very old and the room did not smell too fresh. I guess if you are in attending a conference or doing work in DC it should be Ok, however if you want a romantic get away I will not recommend this place. We didn't spend the night there and check out the same day. There was no attempt from their management to make any accommodations or provide a refund.",2,2,0,0
"Don't Expect to Receive the Room you Reserved
This is my second time staying at the Park Central Hotel. I refrained from reviewing them last time in the hopes that perhaps the first stay was a fluke or an error on my part. Sadly it was none of those. On my first stay here I came checked in very late due to my travel plans. I called ahead to make sure that was okay and was assured it would not be a problem. When I went to check in however I was told that the room I reserved was not available and I could either take a different, lesser room, or try one of their other locations. After much arguing and finally speaking to a manager they were able to find a room for me. The finishing touch was some demolition work that they were doing on a room down the hall. A notice at check in would have been nice informing me that I was going to be woken up in the morning by smashing noises.
During my second visit to Park Central I knew that I would be checking in late and not wanting to run into the same problem I called in advance once again and had them make sure I would not have a problem receiving the room I booked. I was assured that there would not be a problem and I would not run into the same issue. WRONG. Once again I go to check in and have the same conversation. To make things better however when i told the manager this was the second time I have run into the problem she laughed at me and told me ""well this probably won't be the last time it happens to you"". Laughter!? I am sorry but how well does this manager represent the company when she is laughing at a customer telling them not to expect to get the room they reserved? When I asked her where on my confirmation receipt it says that my room is not guaranteed she told me it was their policy and I was out of luck. If I had known that it was a first come first serve type of set up I would have planned accordingly.
The perfect ending to my situation was when a couple walked up and told them that their room smelled and they would like another one. Not only was a room found for them, but they were given free breakfast and free bag check-in. What did I receive for my troubles: Mocking laughter.
Thank you Park Central for teaching me never to stay at your hotel again.",1,2,1,1
"Good hotel
We stayed here for the weekend in February 2012. Got a great price through Expedia. Location is really good - it's in the Financial District and not on a busy street, so it's really quiet at night. Only a couple of streets over from the cable car. Close to Union Square, easy walking distance to North Beach, close to many restaurants. Clean room, small and narrow, but not cramped or uncomfortable. Bathroom was decent size with enough vanity room. Bed and pillows were comfortable. Staff was really nice and helpful. No complaints. We wouldn't hesitate to stay here again.",4,4,0,0
"San Diego Mini vacation
I enjoyed my time in San Diego. The Holiday Inn Bayside is an average hotel. The room was good size with a desk and separate chair with foot stool. The room seemed constantly stuffy, even with the air conditioning running non-stop. It was not HOT just stuffy (Odd). The staff at check in was curt and did not give me instructions to my room, which is important due to the three building layout. I was unsure which floor my room was on and had a housekeeper help me. The location was perfect! Walking to dining, right on the bay with beautiful yachts to view.",3,3,0,0
"Too much road noise
Next to a busy industrial road and you can hear trucks all night long.
Rooms are upgraded but small. Not kids friendly setup. 
Breakfast room menu is horrible and the room can accommodate about 10 people. It was a extremely crowded.
Front desk staff had attitude.
Three 3 star is for the upgraded rooms. Everything else deserves 0.",3,2,-1,1
"The place is unsafe.Pay a little extra for a good hotel chain.
Manager was rude, gang members hang around, homeless walking through parking lot. Sec 8 families staying there, Social security office next door. Parking lot not secure. Hotel should be a Motel, Privately owned.",1,1,0,0
"Decent Option for Area
The hotel is perfectly safe but the nearby neighborhood is not the type of place a tourist would want to walk around. I was also surprised at how few restaurants there are nearby. The hotel looks like it's had a modest renovation in the last few years. I would suggest requesting the 3rd floor if you are sensitive to noise. I could hear the floor creaking when the guest above me walked around and the hotel was full so they couldn't move me. Luckily the noise subsided by bedtime and I slept well. The room was clean and the wifi and HDTV worked well during my stay. While I wouldn't rate this hotel tops for the area it is a solid option if you want/need to be near the Phoenix airport.",4,3,-1,1
"Most of the positive reviews are written by hotel owners
Horrible service, dirty rooms, and even provided service for Ahmadinejad's thugs. Stay away. We were greeted well on arrival and found the facility itself to our liking. It was larger than it appears from the outside facade, richly decorated, and structurally well maintained.",1,1,0,0
"OK, not great wouldn't stay again for business travel
Checked in for a quick overnight on a business trip traveling through Phoenix. Hotel is very worn with some cosmetic upgrades to try to make it better. New carpet, decent bedding, everything else is worn out and old. Staff was friendly. Motel set-up where all rooms face an outdoor courtyard. As a single woman business traveler I didn't feel entirely safe here (and I'm pretty confident when it comes to this stuff). Thermostat in room doesn't work and is very loud. Never got hot water in the morning - went from lukewarm to cold. Overall, I'd find a better airport hotel to stay at, but if you're desparate this is OK.",3,3,0,0
"Treated so well, classic style
We had a great overnight at the Lenox Hotel. The staff treated us so well. Really great personal service from everyone. Great concierge who recommended Parrish cafe the next day for creative and delicious sandwiches. We had a large comfortable room with historic charm. The hotel has a lovely, classic style. Very comfortable bed. Great location around the corner from Newbury Street.
Upon arrival after handing over keys for valet service, my car battery died. I thought this would ruin my husband's plans for our romantic getaway. The hotel staff told us just what to ask for when we called AAA. We had a drink in the bar and they let us know when AAA arrived. We handed over a credit card and went to Solas for dinner. The hotel gave us a round of drinks on the house and when we returned from a bite to eat the car was all set and parked. We had a great night thanks to the really wonderful and kind service at the Lenox. What could have ruined the day turned out to be a minor hiccup.
You treated us so well! We'll be back soon.",5,5,0,0
"Best price in town
Of course this place has seen better days. Yes, everything is a bit wear out but quite frankly who cares?! This hotel offer perfect location, it is close to EVERYTHING and the rooms are more than ok. If like me you only use your hotel room to sleep when you travel, this place is the best!",4,3,-1,1
"You need to specify your requirements in advance
3rd room offered was ok, typical chain hotel room, bed comfy, room clean. I understand not all rooms have refrigerators so you will need to state in advance if you would prefer this and also a room on the side of the building away from the interstate. The first room we were allocated had interconnecting door, we didn't want this and were told only other room available was opposite - that was facing the interstate and got the feeling it was complain and we will offer you something worse. However, Darryl did intervene and reallocate us another room on a lower floor, without the interconnecting door. 
Also we were not aware until we reached the hotel that it does not have in room safes. If the hotel was full the number of safes available at reception are not sufficient for every room to have one. The hotel states it's policy does not cover valuables left in rooms and should you want to lock cameras and electronic equipment away most of the safe boxes are only a few inches deep. 
I thought the breakfast expensive as most hotels offer a complimentary continental breakfast.
Convenient for the trolley, we had a 3 day pass for $8 and used the trolley for our trips to Beale Street, South Main district and the river front loop. We used the hire car elsewhere. 
If the hotel decorated its corridors in a lighter colour, installed room safes and fridges and offered a complimentary continental breakfast it would probably get better reviews.",3,3,0,0
"Great for a short stay in the city
The hotel was very clean and modern looking, it looked like it had been recently updated. The staff was very friendly and accommodating. We made our reservation online going only by reviews that we had read. We had reserved a room with a king bed, we were only staying in the city for one night to spend the following day sightseeing. Upon checking in, they said we had been ""upgraded"" to a room with two double beds. We did not complain about this because we were only staying one night, however, I would have been a bit upset if we were staying longer because for us it was not an upgrade, Also, we have never stayed in the city before, so we don't have much of a comparison, but the room was quite small, but perfect for a one night stay. Aside from the ""upgrade"" and small room, it was a very enjoyable stay, Also, the hotel is in the perfect location to times square, right around the corner from the David Letterman show and only a short walking distance to the center of the hustle and bustle.",4,4,0,0
"Sets a very high bar
Have stayed here twice now for a week each. The Conrad is a wonderful property--modern, clean and quiet rooms, top-notch service, and in a nice location overlooking the Hudson and the Statue of Liberty. 
The roof top Loopy Doopy bar has terrific water views, and there's a Shake Shack two minutes away...",5,4,-1,1
"ADA accessible NOT
We stayed at the Westin hotel Charlotte in July, my friend who is handicapped requested a ADA accessible room. What we found when we got to the room was a very small closet which was approximately three foot by four foot, she could not us the tub/shower because it had no handicap seat and she barely had room for her wheel chair. When we spoke to the front desk about this, the desk clerks and the management staff were quite rude. We were informed the room was up to code, who's code? What happen to the customer is always right? The Westin and its staff were very disappointing. We travel often and this has to be the worst place we have ever stayed. I wouldn't recommend this hotel to anyone.",1,1,0,0
"Good, Clean, Choice
We stayed at the Arena Hotel after viewing conflicting reviews. So glad we did. It is within walking distance to the HP Pavilion, which is where we were going. Upon driving in, it is very appealing to the eye. You have to know this is an older hotel, but it is very clean, very friendly and very worth the price for a stay. The room has older amenities, microwave, refrigerator, and television, but all worked and were nice to have. The breakfast was good with both hot & cold items to choose from. We would not hesitate to stay here again when attending functions at the HP Pavilion.",4,4,0,0
"Too many peeves to count. Staff indifferent to concerns.
The common areas are very nice, and the building has a very elegant feel to it. 
However, for the premium rates, there is SO much better to be had. A hotel that aspires to call itself ""luxury"" and charges the rates they do should not have so many annoyances.
A few examples:
 - The faucet in the bathroom leaked badly.
 - There was no water pressure in the shower. The only way to get water to reach you was to set the showerhead to that annoying ""massage/paint chipper"" mode. All other settings resulted in a dribble that extended no more than an inch.
 - The room was small and cramped
 - There is no power outlet near the *single* nightstand.
 - Walls are paper-thin - not only can you hear every conversation and door slamming in the very long hallways, you'd better be prepared to know far more about your neighbors than you probably want to. Every word, cough, sneeze and episode of flatulence will be yours to enjoy with them.
 - The HVAC controls were right by the door, rather than in the main part of the room. Meaning that it took the thermostat a long time to register temperature changes. This resulted in a continuous freeze/fry cycle in temperatures in the room.
And all of this was from an ""upgraded"" deluxe room, or whatever they call it.
And the absolute crowning glory: They charge you twenty bucks a day for wifi. 
Seriously? Better check your calendars guys, because charging guests for wifi is going the way of the dodo bird. And even ignoring that, the rate is borderline criminal. 
I called the front desk to confirm that appalling fact, and talked to a snooty young man who told me that yes, they really do charge that much, it was corporate policy, and there was nothing they could do about it. He then said ""have a nice day"", AND HUNG UP ON ME.
I called back and asked to speak with the manager - I figured they would want to know that they have a ""training opportunity"". The person I spoke with who identified themselves as the manager, assured me that his staff would never do that, and flat out said that I must have misunderstood. He made it very clear that there was no issue and I was wasting his time.
I can overlook most of the small gripes, but the rude treatment is simply inexcusable.
I will sleep in filthy urine soaked rags under a highway overpass before I give this hotel another nickel. Any future corporate event held here will have to make do without me.
If it weren't for excellent and well-managed nearby properties like the Le Meridien, I would be burning my Starwood Preferred card right now.",1,1,0,0
"Great location but that's about it!
I purposely booked a room with the Times Square view and was really disappointed. When I ""pre-registered"" at the front desk 2 hours prior to check in, I made note of the room number. The staff member offered to call me to let me know when the room would be ready. The room wasn't ready until 4:30 and it wasn't even the same room that I had ""pre-registered"". I had to crane my neck and squish my face against the window to enjoy the view. Awesome! 
Room was clean aside from hair on the pillow and bath towels.
I highly recommend this hotel for anyone who likes to pay extra for something they aren't guaranteed for (which is exactly what the front desk staff told me when I complained about the room, in her unapologetic tone) also if you like hearing traffic/street noise while you're trying to sleep (yes, even on the 36th floor) and lastly if you like to find hair from the previous guest on your bed and bath towels. 
Thank you Crowne Plaza.",2,2,0,0
"Not the worst but not good either
Wasn't close to anything (malls, restaurants, etc.). Room smelled odd, sink faucets and shower head had mildew caked on them. Bed and pillows were very uncomfortable. First impression was bad because we checked in around 6pm and the front desk person was dressed very sloppy in street clothes. Just gives a bad overall impression of the hotel if they don't even require their front line staff to dress professionally to represent their brand well.",2,1,-1,1
"False Advertising
The Whirlpool does not work. It has never worked, and from the looks of it will never work. Marriott really needs to take that amenity off of their website. Also, there are no showers in the pool / fitness area.
We had the view of a brick wall also.",1,1,0,0
"Ok
Arrived early and was able to get a room, lobby was pretty nice, tiny elevator, 
walked into the room and wow very small!!! 
few seconds later housekeeping knocked and asked if I wanted service. What? 
Over all I don't think I would stay again, I booked with employee rate and still paid more than not being an employee.",3,2,-1,1
"A central park find
Great location for central park and close to theater district, extremely friendly staff. Easily accessible to the subway and convenient to the Time Warner shops where you can get anything you need. A great location for many attractions in the upper west side. Would definitely stay there again.",5,4,-1,1
"Perfect Location, Great Hotel!
We have zero complaints about this hotel. Reasonable prices, easy access to valet parking (and a covered off-street loading zone), super location near 5th and Seneca. We checked in very late and Brady on the front desk rocked. Our room was fantastic - spacious with large windows. We were there for 2 nights and really did not want to leave. We'll definitely return to the Vintage Park when we pass thru Seattle again.",5,5,0,0
"Shocking - do not stay here
This hotel was so moldy that I put the top up on my convertable and had to call to cancel from inside my vehicle. Like many, I have asthma that is exacerbated by the toxic mold that grows inside building walls. I pulled up and 1/2 the hotel was closed for either renevations or to be condemed. Part of the wall was taken down and the space between the inside and outside wall was all brown with mold. Matresses were piled up past the windows. There was graffiti on the inside of the lobby that was closed down.
It was shocking, don't stay here the health department should shut this place down. I was very disapointed as I often happily stay at the La Quinta chain with my little dog Rosie and have always been very happy with the beautiful rooms and wonderful service. I can't believe the chain would purchase a place of this nature, especially considering what a health hazzard mold is to public health.",1,1,0,0
"Weak hotel
Tremendously beat up rooms, paint chipping everywhere, looking over a fire escape (perhaps a typical NYC hotel view), no hotel restaurant or bar, A/C does not get turned kn until legally required in Manahttan, so in 80 dgree weather last week heat only was available, indifferent staff, overall a real wast of money in a poor location.",1,2,1,1
"Outstanding service and views
Spent a weekend at the end of July in Chicago at the Trump Hotel and the entire experience was perfect. I had booked through Am Exp Platinum and was upgraded to a beautiful room with a spectacular view of the lake. Request a room with lake view above the 15th floor. There is also an outstanding outdoor lounge at approx'ly the 14th floor which also has beautiful views of the lake. I had a very early flight and when I was checking out at 4 am, the staff had made a special cup of coffee for the cab ride--typical of the special service.",5,5,0,0
"Great location for airport, subsequently expensive
This hotel is perfectly situated for the airport and expensive as a result. The bed was large and comfortable and everything else in the room functional. Paying for internet access isn't acceptable in my eyes. Breakfast was buffet style and acceptable, the fruit juices were fresh but the rest was standard average fare. Service was reasonably friendly but I'd recommend eye contact training and a smile :) People are usually tired when checking into a hotel airport and there's nothing nicer that a chirpy welcome.",3,3,0,0
"Filthy, outdated, horrible service
The hotel itself is in desperate need of renovations. I stayed there twice in a period of 3 weeks (because my company prefers Holiday Inns, not because I wanted to) and both times there were visible stains on the carpet in the rooms. The room itself smelled foul.The toilet bowl did not look like it had been cleaned in several weeks. 
I had to rely on the shuttle to get to the airport which I was told ""departed every 15 minutes on the hour"" however, I found myself waiting for close to a half hour each time for the driver to show up-the shuttle WAS parked outside! 
Will not stay there in the future.",2,1,-1,1
"Great Location, Friendly/Helpful Staff, Clean Room
We stayed for 3 nights at the Red Lion. The location of the hotel is fantastic. It is close enough to walk to Pike Place Market, the monorail (for the Space Needle, EMP, etc.) and numerous restaurants. The staff was extremely responsive to our A/C problem (it broke twice and was fine the third night). And, the rooms were clean.",5,4,-1,1
"Average hotel, super convenient location
I typically stay at the Doubletree while traveling for business. It is very conveniently located near the San Jose airport and a number of corporate offices. 
On the upside, the hotel staff continue to be friendly and helpful. In particular, the folks working the kitchen in the morning have been very accommodating in making arrangements for me to get breakfast *before* they open on days when I have had early departures. The hotel is clean and, of course, you are welcomed with a warm chocolate chip cookie. Hard to beat that! 
On the down side, although the location is convenient for work, the area around the hotel is almost completely devoid of anywhere to eat so unless you want to do a bit of driving, you're stuck with what they offer at the hotel. The food at Spencer's (hotel restaurant) is very well done but hideously overpriced...even by first class hotel standards. Same for the wine list. Actually the wine list is quite good but again...the price points are just not worth it. It is extremely difficult to have a glass of wine and dinner for less that $60 there. 
The hotel itself as I have mentioned is clean and nicely constructed but also well worn. Their are signs that the management is slowly but surely reinvesting in the hotel as some renovation is ongoing but until that is completed, the hotel will continue to be a bit worn down. Rooms, in general are spacious and reasonably well appointed but no particularly inspiring. Bathrooms are nicely sized but again, not distinguished. 
So, overall, a nice enough place but nothing to particularly recommend it other than location.",3,3,0,0
"A little bit outdated, nice view from Lady Bird lake
We usually go to Austin once a year and we decided to spend the night on a whim. I searched on a hotels.com and they had a good offer for a king-sized room, so we decided to try it since we were in downtown anyways. The service was very good., our room was impeccable, the bed was comfortable and even though we were facing the street it was not noisy. The view from the other side to Lady Bird lake was very nice (we got to see it while going down on the elevator). Also, the bridge with all the bats is right behind the hotel, so it would have been nice to get to see them if we were in the summer. Walking distance to the Capitol, 6th street. We could stay here again. The only thing I didn't like was the parking lot, it was packed, small spaces and you have to pay $16/day. Ugh!",3,4,1,1
"Pretty Average. You could find something better
Stayed in this hotel for 1 night in LA as part of a 2000mile trip through California and this was the worst place we stayed- and we stayed in some very cheap places
When you first walk into the hotel, the reception makes you think this hotel is something special - very clean, modern, smart appearance - the price is pretty good for LA so yout think you are getting a good deal, But the rooms are nothing like this. They are very old and could do with being updated - even a clean.
You get breakfast, but this is basically coffee/juice and a muffin. Its pretty poor.
There is Wi Fi in the hotel, but only in the reception. If you want it in your room you have to pay. 
The room felt very old, dirty and didnt feel welcoming at all. Our TV didnt even work. In the bathroom it felt as if the plumber was paid by how much sealant he used as it was everywhere.
The positives are the location (very close to the strip) and parking is available at no extra cost.",2,2,0,0
"NYC trip
The location is good for visiting Times Square. You can take public transportation to other areas of the city. Location was also good for the fireworks on July 4th. Breakfast is good but you need to be early because it does run out and they are very slow to replenish. Breakfast is over at 10 am and the food starts to be put away at 9:55 am. They want you out of the breakfast area by 10. The breakfast area needs to be cleaned and mopped daily not just swept. The fresh linens by waffle area are NOT changed daily and should be. Syrup and stuff spills and really needs cleaned.",3,3,0,0
"No WiFi, Inflexible on Extended Checkout
The first half of my stay at the Moore was nice -- the front desk let me check my luggage the morning of my check-in and was relatively friendly and accommodating.
When I actually checked in that night, the WiFi did not work in my room (427), perhaps because it's on the very end of the hallway. I tried for about an hour, and frustratingly, the front desk didn't help much beside tell me the password and ask me to keep trying. -1 star.
When I checked out the next morning, since the place was full they did could not accommodate me much on extended checkout. It wasn't just the inflexibility that wasn't pleasant, it was the attitude of the girl at the front desk. I was polite and friendly in the way I asked, but she sternly said (almost frowning) ""We can give you 11:30."" I said (again politely), ""Are you sure you can't do a bit better?"", and the second time her response was a bit more aggressive and stern, saying the housekeepers absolutely needed it at 11:30. (Which typically isn't quite true at hotels, but I sort of understood their position too so don't entirely fault them for that.) What bothered me more was that they could easily have been less cold about the way they answered me... maybe they were just having a bad day, who knows. -1.5 stars.
Overall, the room was old but clean, so 2.5 stars seems fair.",3,3,0,0
"DISAPPOINTED
Having stayed at this hotel once before, I had high expectations but was HUGELY DISAPPOINTED. Arriving late on a rainy cold Sunday, there were housekeeping cart(s) still on our floor, the room was cold (never did warm up), the shower water lukewarm, and no complimentary robes. It took 3 different phone calls to the Vidalia restaurant for a reservation, which wasn't needed since it was empty. Turns out our food was sent back (by the staff) because it was overdone. 
The hotel clearly was neither full or busy. When calling to make the initial reservation, I was told the Internet ""special package"" price was unavailable. 
I am not one to complain, but for the price I did pay, it was so not worth it! Even the overall hotel staff was unprofessional.
They lost a good customer who will be staying elsewhere from now on.",2,3,1,1
"Terrifying!
The four days that I stayed at this hotel were an absolute nightmare. Hilton had listed this hotel on their website as the ""Financial"" District. It was Pioneer Square. When I came up from the Sound Transit, there were suspicious looking people all over the streets. I hurried and walked the block to the hotel. When arriving, the desk clerk was extremely rude. I had made my reservation with the ""State Government"" rate. She informed me that unless I had a Federal ID, the rate would not be honored. I informed her that I made the reservation under a ""State Government rate"" and had utilized the same rate at another Hilton property the three previous nights. I informed her that due to the area this hotel was in, I could assure her I would not be booking at this hotel ever again. She continued to be rude throughout my check-in. I was placed in a room on the same level, overlooking the street. The next four days/nights I had to endure the bus passing every few minutes all hours of the day/night. Historic is another word for scary. I felt like I was in a Scooby Doo comic with the eyes on the wall watching me! I was also informed there would be a refrigerator in my room (needed to refrigerate medications), which I failed to find until the day of checkout because if was hidden inside a bureau of drawers. Being vegetarian and not wanting to travel in the area at night, I was disappointed to find that room service offered any vegetarian options on their menu. I can say that the room attendant provided excellent service. I have rarely tipped the staff for the duties done, but did leave a tip for the excellent job that these staff members did with the rooms. They were constantly replenishing my bathroom amenities and keeping my room in amazing shape. 
I would not book at this hotel again. Being a solo traveler, it was not safe. When I told my associates were I was staying, they apologized and told me not to go out after dark. I could see why when I arrived at the hotel. I felt as though every night I was trapped at the hotel and could not enjoy the wonderful sights that Seattle has to offer. I've been staying at Hilton properties for nearly 10 years and I'm disappointed by the treatment of the check in clerk. I won't be returning to this property due to location and appearance, but her attitude could have turned me off from the Hilton family. I travel to Seattle on a bi-monthly basis and it's revenue that Hilton could have missed out on due to poor customer service.",1,2,1,1
"NASTY PLACE in need of Repairs
Looks great from the outside but, wait til you get into the room. The window had crack in it and they put tae on it. The wall had MOLD on them and stains too. The bathroom had a big water stain around the light and shower tube cieling is falling in. The bedspread was stained with bleach so, I gues the washer here does work. We set in the lobby and a guy came in to complain that a part on his car was stolen and desk clerk said it happens when you leave your car, not our problem. Now I am real concerned about tonight and our car outside. I will say that the pool was nice and warm and that was relaxinging. The brakfast was not a regular comfort inn style but, it was fine. I would say next time, ask to see a room before you check in cause this was not worth the price.",1,1,0,0
"A little piece of heaven in this bustling metropolis
We arrived at the Hilton during the aftermath of hurricane Sandy and after spending 3 hours in a taxi from Newark, the staff were so friendly and professional. We received a genuine warm welcome and were given very large warm chocolate cookies - a very nice thought. Our rooms were not spacious but very clean and adequate. The bathroom was very clean and well appointed. 
The location of this hotel is superb, in the heart of Manhattan. We were not too far from Times Square in one direction or Madison Square Gardens in the other. Lots of bars and restaurants with in walking distance. 
I would defintely stay at this hotel again for the quality of the rooms, the location but above all the professional, friendly and very efficient manner of the staff. 
All in all a fantastic experience and it is good to see New York with business as usual after the trama of ""Sandy"" that the city and it's people are still going through.",5,5,0,0
"Minimal attention to details
Having visited Charlotte, NC 3 times in the last 4 months, I have always stayed “uptown,” as the downtown is called. First time, I stayed in the Marriott, which was fantastic. Second time, I stayed at the Omni—also great. Third time, we had a 4 night reservation at the Hilton—very disappointing. On the afternoon of our arrival, I had called the Hilton to check on the room and make sure it had a refrigerator for our baby’s milk. After we unpacked the car and tried to check-in at 8:30 pm that evening (they were informed of a late check-in), we were told the hotel was overbooked and a reservation had been made for us at their “sister” hotel, Hampton Inn, and to return the next day for the remainder 3 nights. At 9:30 pm (one hour later), we checked into a very run-down Hampton Inn for the night with a clearly cranky 16 month baby (and initially a room with no refrigerator). After repacking our stuff the next day, we returned to the Hilton and were upgraded to a suite, including privileges to the executive lounge. The initial suite we were given looked like it had not been completely cleaned, as there were hotel keys on the night stand, a used towel in the bathroom and used soap by the bathroom sink. After we called down to the front desk, we were given a second suite, which had a great view, however, had worn furniture. Although executive lounge had a great view, the breakfast was average at best.",2,2,0,0
"Hampton Inn & Suites Boston
Great hotel when visiting my son who is going to college at Northeastern University. It was a nice surprise to have a light meal when we checked in that late afternoon/evening. I didn't know that a light meal was offered in the late afternoon. Since my daughter just got off her flight and probably didn't eat on the plane it was good to not have to go out to pick up something before dinner. The location was close to NU although approaching the shady district. Since we did most of our sightseeing on foot it was good to have my daughter with me, especially at night. The hospital is very close by so at least it isn't in an isolated area. Also nice to have a good breakfast available before heading out. The manager in the morning was very helpful when we were heading out the door. She assisted us on what and where to catch the bus.",5,4,-1,1
"Awesome Family Trip
This was the best place to take my boys, 12 and 7. It is the perfect location to Sea World, drive to Lego Land and has so much to do if you choose to stay at the resort. The rooms were clean, and good sized. You could see the fireworks from our room from Sea World. The many pools were great so not one pool is really crowded. The dinning was great right out on the bay. My boys loved this place. It is close to a little town so you can drive in and buy food at the store. The staff were great and so kind and helpful. I booked this through SouthWest vacations and got a great deal! I would definately stay here again!",5,5,0,0
"Great Gardeners
I couldn't ask for more in a hotel.
Heated pool and large spa were always clean and not crowded.
Gardeners were planting flowers and cleaning the grounds every day I was there and it really does feel like Hawaii (I have stayed in Maui and it reminds me of that).
The breakfast was outstanding for the price ($7.99) in the Hotel restaurant and the dining area overlooks the hotel and marina.
My room door was not clompletly closing by itself like it should and housekeeping noticed and had the maintenance staff fix it without me even saying anything. I like that!
The free Wifi was strong in my room and worked by the pool as well. Great for using with my iPad.
Even with live music Saturday night my room seemed quiet, I slept like a rock all week.",5,5,0,0
"A pleasent return to our home town
My husband and I are New Yorkers returning to visit as tourists after many years away. I found this hotel online and we were very surprised. Being on the East side in the mid twenties, It is close to the locations where we needed to go: Soho, Tribeca, Union Square as well as Midtown. We took subway to 9/11 Memorial, MOMA, the Met, the Village, etc. and it was very easy. It is also close to the Mid-town tunnel if you are flying into LaGuardia. The rate was reasonable for Xmas. season in the City and we were surprised with the great service all around from front desk, door man to room service. The room is small but not unusual for NYC and decorated with a clean contemporary look and very comfortable and clean. There is a 10th. louge to enjoy the skyline and free coffee and computer with internet. Being a small hotel, we didn't feel being processed through a System. I definitely will stay here again when we visit the City. 
It was a nice home coming and visit the City, friends and relatives.
PH and D from Ohio",4,4,0,0
"Luxury? I think not......
Having had this 'luxury' hotel recommended to me, I was very disappointed. The worst stay in NYC in over 20 years of visiting. The hotel public areas appeared dingy and tired. The room was small, overheated (noisy aircon only way to sleep) and not very comfortable as it lacked any easy chair, just a basic office chair by the single dirty table with no power outlet adjacent which made work difficult. Calls to reception on several occasions were not answered. The low popint was taking breakfast at the appointed start time of 6am. Nobody was there until 0620, and not laid up until 0630. Orange juice from a gallon industrial container and a mediocre cooked breakfast with poor pastries. Bed was comfortable at least.
Never again.",1,2,1,1
"Still a Great Option for a Visit to Chicago
I have stayed here several times in the past and I am pleased to report that, if anything, this hotel is even better than before. The key points are that it is located close to ORD and is easily reached via a short complimentary shuttle service for the terminals but also that it lies a short walk from the CTA and therefore a trip into Chicago is easy and takes about 35-40 min and the CTA sells 3 and 7 day passes that make it very easy to combine a much cheaper nightly rate with the ease of access to the City. Since my last visit the lobby has been updated and the bar area is much more open and inviting than before. Food in the bar was good and not too expensive. Rooms are great (although these will be updated over the next year) consisting of a bedroom and a semi-seperate living area. Great bathroom with a walk in shower. As always a very comfortable Marriott bed.
Overall: Great option either as an airport hotel or as a base for a visit to Chicago.",5,4,-1,1
"OK is you stay for business
The location is perfect. You have all means of transportation just a few steps outside the hotel. Union Square and shopping area are just around the corner. Just be careful when checking prices. The had a different price in the reservation however, once we told them it was wrong, they changed it immediately. The charge a rather high rate for the use of wifi and internet whereas today in most hotels it is free!!!!",3,3,0,0
"Very good, Very Reasonable
Only stayed for one night but I found this hotel to be very clean and friendly with every necessity needed to make the stay a pleasant one. Clean, spacious room, climate control, comfortable beds, free WiFi, Free HBO, Free breakfast (it was very good and included hot omelets and waffles), even an elevator! This is not a luxury hotel but it is clean and efficient and friendly and has everything you need for a short stay. Location is ideal. Minutes away from anything you want to see in San Diego and right by the Interstate.",5,4,-1,1
"Across the street from Lincoln Center
Comfortable Hotel in great location, block from Central Park, actually directly across the street from Lincoln Center--always a cab immediately available as it is situated on a one-way, short block, low traffic street. Rooms smallish (however I once stayed at the Essex House and paid 490.00 for the same size room), fine for 2 but not if you expect to have visitors. Quality toiletries, quality thick towels and sheets, comfortable bed, clean, had an easily controlled, adjustable heater. Has good restaurant & bar--breakfast buffet was $26.00 per person which is a very fair price for a complete hot/cold buffet breakfast in New York (however if you are going to complain about high prices then do not visit NYC- or if you do be sure to dine only at McDonalds). This is a comfortable Hotel in an ideal uptown location; you can get bigger rooms in ""Fine"" hotels, but I got this on Hotwire and the nightly rate was unbelieveable, I have paid more per night at our local suburban Motel for visitng guests that I paid for this room in NYC! This hotel is a good place to stay in New York.",4,4,0,0
"Good Stay
I booked this hotel through Priceline for $50 a night. Rooms are clean, comfortable and modern. Bathroom is spacious. Great gym available. Location is ok. Located near Houston Hobby Airport. No good restaurants nearby. Overall good stay!",4,4,0,0
"Nope, not interested
very blah, like a kitchenette of a motel 6 ok, maybe a Super 8. In fact after one night we checked out and found another hotel. Just no bells or whistles, they didnt even ask us why we check out early. It was clean, no problems there.",3,3,0,0
"Nice but I would not go barefoot in room
I did like the friendly reception once we arrived and the bar area was very nice. However the rooms were a bit dated and not very clean. The couch and flooring were stained and the bathroom had not been updated for many many years. The price was good, but I would have preferred to spend more in order to get more. The workout facility was nice, large and always empty.",3,4,1,1
"Close to MD Anderson
With parking being a premium in Houston, it was nice to stay close to MD Anderson and be able to leave the rental car in their parking lot for free. The location is about a 10 minute walk to the main MD Anderson building if you are mobile. It would not be ideal to walk if someone was in a wheelchair or had difficultly getting around. There was a whopping $6 discount if you were an MD Anderson patient - not great and it was more expensive than Rotary House which of course was booked up for the next 3 weeks. Rooms were outdated, but mostly clean. No bed bugs present and bedding looked new and clean underneath sheets. One elevator at one end of hallway serviced entire hotel... sometimes you had to wait or take the stairs. There was another elevator at the opposite end, but it had ""limited use hours"" and was probably more for staff than guests. Breakfast was sub-par. Weird fake-o egg rounds freak me out. The only plus of the breakfast was that it was very roomy with lots table space. Parking lot had very small spaces so people would take up 2... never had a problem find a space though.",3,3,0,0
"Just don't.
One-night stay before a cruise. The highlight was the courteous shuttle service to and from the cruise port. Room had some issues. Parking lot had more...at least half the lights were dead. Doesn't that sound like somewhere you want to park? Graffiti all over the elevator. Carpet stains everywhere in hallways.",1,1,0,0
"A TOTALLY DERELICT DUMPSTER-Stay AWAY!
The minute you set eyes on this dilapidated,collapsing shack is the minute you will be welcomed to hell on earth. The exterior says it all : rusting windows,horrendously tacky neon signage and smoky,blackened windows. Oh, Where to even begin with this revolting dump? Cockroach infested rooms,flithy, unwashed, blood laced linen. A lingering, nauseating musty smell pervades every pore of this slum. Floors squeak suspiciously and threaten to crack open as you walk on them. Bathrooms are health hazards, mildew and mold fester in every crevice. EVERYTHING is virtually coated in bacteria. Piles of ancient dust layer every surface. The carpet reeks of a sharp, vinegary smell. The same carpets appear to be decaying, and any type of pathogen could leap out of it and burrow into your feet, so wear thickly layered flip flops. There is a microscopic television from 1771 available.If you can bear to lay your hands on the filthy remote, you can look forward to a wide selection of ghost channels featuring noise and black and white dots. When you have had enough, rude staff holed up at the reception desk(surrounded by copious pots of plastic flowers) will interrogate you and demand proof that you are indeed staying at the Allen Lee.
If you are brave, I dare you to take the elevator. In addition to being as filth smothered as the rest of the building, it also boasts a selection of grimy ,broken mirrors and protruding shards of glass. Caution-Don't touch it lest you slice off a part of your hand.
 I had booked the Allen lee for two nights, but could only barely survive one. I moved out immediately the following morning and went to stay with a friend.
They however serve complimentary breakfast, which is the opposite of a compliment. I would not eat anything produced in this cesspool if I were you. Be warned!",1,1,0,0
"OK
This hotel is nothing special but perfectly adequate for what we wanted. The only real problem we had was the reception staff seem unable to tell people to stop pushing in the queue. It is very frustrating to have travelled for hours and for rude people to push in and not be told to get to the back of the queue. 
Rooms: Small, but ok. They are not that well soundproofed but adequate if people dont have yelled conversations down the corridors when coming back drunk. 
Location is great: close to Empire State Building, Penn Station and Times Square",3,3,0,0
"This place was nasty & dirty
Our exciting trip to Sea World was tarnished by this disgusting hotel. The rooms are filthy, they are not clean & the entire place looks like a run down cheap overturned apartment complex. Avoid this place like the plague!!! If I had known before booking my room, I would have taken my three children anywhere but this pit. I paid $80 for one night and I get this? This is the worst value EVER. The bathtub is scary disgusting ... and only THREE Towels? Are you guys SERIOUS?",1,1,0,0
"Nice atmosphere but room too small for a comfortable stay
We came to the Jane on a recommendation, but perhaps should have taken into consideration exactly how small the bedroom would be. We stayed in one of the bunk bed cabins -- which is actually smaller than a room in a sleeper car. With nowhere to put luggage, our suitcases were on the only available floorspace. The decor of the hotel is very nice and the staff were friendly, but as well as the size of the room we had a few other niggles -- for example the remote turned on both televisions (or sometimes, trying to turn off one TV would instead turn on the other), which was quite irritating. The water in the rooms was a plus, and the shared bathrooms were clean and usually available.",3,4,1,1
"Great staff!!!!
I visited Chicago in April and attended a Blackhawk and Bulls game at United Center with my son. From the time we entered the building until we left the staff treated us first class. The girls Rosalind and Victoria at the front desk were so helpful at getting us accurate directions. they were sweethearts always cheerful and smiling. After the games we stopped at the hotel bar and met Madeline who was fun and sports knowledgeable. A nice little bar and restaurant at the hotel.
 The hotel had a shuttle that took us right to the front of United Center and picked us up there within 15 minutes of us calling for ride. The driver Karris is awesome. I had some great conversations with him. All the staff made sure our stay was great. 
 The rooms are clean and average size. There is a small workout room also. We did not really explore the area much. We were in walking distance of subway to go anywhere. We toured Wrigley Field. We could have had shuttle take us to train, but wanted to walk nice day. 
 I strongly recommend this hotel especially Hockey/BB game trips. United Center 10 minutes in shuttle. GREAT STAY!",5,5,0,0
"Basic, clean, and great location
Stayed 6 nights in one of the smaller rooms tho we found it to be big enough ,very basic,with what the hotel claimed to be a double bed ( seemed smaller), however very comfortable! Rooms cleaned daily with fresh linen left in bathroom. Safe was a safe box in small cupboard that was also used as a wardrobe, it wasn't secured to wall so anyone could walk out with it under their arms ! No tea, coffee facilities in room. Bar expensive, $60 for 2 beers and 2 cocktails! Walls thin! People in room next to us had been smoking ,smell,smoke filtered into our room from gap under joining doors . Complained to front desk who promtly dealt with this , we were offered another room . Looks like hotel has been refurbished to give it a contempory feel however its been done on the cheap. Hotel is in a great location , only a stones throw from time square . Would i stay here again, possibly but would not pay full price, only if rooms were on offer .",3,3,0,0
"Perfect location, friendly and comfy!
Love this place for the perfect location and extremely pleasant service. The pool is very nice and the snack/food selection at the pool, is reasonable and good. Our appetizer was a little late, and they made it complimentary, which was not necessary, but a nice surprise. They are courteous and willing to work with you if your room is near a ""noisy"" patron. I can't wait to stay there again and will definately reccommend it to other visitors to SD. My only complaint would be the beds are doubles, instead of queens, which can make it tight if you are sharing.",5,4,-1,1
"Best Hotel Experience Ever
I stayed three nights at the Omni San Diego hotel while attending a conference at the San Diego Convention Center, which is located literally across the street. A couple of weeks prior to my visit, I noticed that if you join Omni's Select Guest Loyalty Program, you are immediately entitled to a number of perks - including free wi-fi, turn-down service, beverages delivered to your room each morning and more - from (get this) your FIRST stay! How many hotel loyalty programs promise that? I called to confirm my reservation one week prior, and the agent could not have been more helpful. Before the end of our conversation, he reviewed my room preferences (high floor, quiet room) and ensured that I would have a wonderful stay. That I did!
My room was ready when I arrived around 12:30 p.m. It was on the 18th floor, overlooking the pool (which is located on the 6th Floor) and San Diego Bay. It was a gorgeous view and the room was phenomenal. It was beautiful and pristine. The bed was extremely comfortable and there was plenty of room in the bathroom for toiletries.
As I was getting ready for dinner that evening, the housekeeper came for turn-down service. It was a little early, but I let her in. She turned down my bed, brought ice for the ice bucket and closed the drapes! The other nights, she came later, while I was out. Each morning, my coffee was delivered to my room at the time I requested. It was wonderful. I could have also had two articles of clothing pressed at no charge, but didn't take advantage of that.
I did spend an hour lounging by the pool, which was lovely and well-maintained. They did host a party on the last evening I was there, which was a little loud, but in all fairness, I had gone to bed early that evening. 
My colleague had a room on the sixth floor that overlooked the convention center. He said that he could hear trains (there is a track right next to the hotel) and police sirens all night long, so I definitely recommend that you request a room on a high floor if you are a light sleeper.
The last morning I was at the hotel, I was trying to take a picture of the sunrise. It occurred to me that there was a window at the end of my hall. I walked down and realized that it looked down into Petco Park, which is located right next door! Very cool!
There is a coffee shop in the lobby that sells Starbucks coffee, pastries, snacks and sundries. I had juice and a muffin there the first morning, but walked a couple of blocks to the Broken Yolk Cafe for breakfast the other two mornings. It was absolutely delicious. You can check out my review of the restaurant, too.
McCormick & Schmick's is located in the hotel as well. We hosted a client dinner there and I was not impressed at all. The food was very pricey and not overly tasty. There are plenty of excellent restaurants in the Gaslamp District, which is literally one block away.
Overally, I have to say that my stay at the Omni San Diego Hotel was the best I've ever had. I can't wait to bring my family back here someday!",5,5,0,0
"Great location
We stayed here in August for a weekend as we had a wedding in San Diego. The location is great - connected to a mall, centrally located downtown so you can walk to many shops and restaurants. It was a bit noisy at night but I would imagine that is more due to the people and not the hotel. 
The restaurant and bar area were excellent. Our server, Michele, was amazing as we had only been to downtown SD a couple of times before - she was able to point us to a great breakfast place and a bar a few blocks over. Excellent service in the restaurant too.
Martin was extremely helpful at check in - we requested to stay near others attending the wedding and ended up getting us on the same floor.",4,4,0,0
"NOISY and Can't Get An Invoice Right
This was my second trip to the Westin, both for the same meeting a few years apart. The hotel is clean and nice-looking, and you occasionally get to see a celebrity, but it's awful for meetings. If you get stuck in an even-numbered room (ala 530, 428, etc.), be ready to get absolutely no sleep until at least 2am. Take your ipod or earplugs. You're going to need them since the hotel is literally one block from noisy Beale Street, which doesn't close down until about 2am on weeknights. Also, since the hotel caters to the basketball team and others, the hotel is usually full, so they usually can't move you to another room. Even if they move you upstairs, it's still not help as it's still very noisy. 
They also charged my room wrong. I was supposed to be charged for one night and the meeting organizer charged the other night. Instead, they charged them both to me. I had even verified when I checked in that the charge would be correct and was assured it would be. I had to remind them three times to send me a revised bill so that I could get reimbursed. When I received the bill, I discovered that they had double-charged me for internet service, even though I paid for ""unlimited 24-hour internet"". I used both my Kindle and my laptop, and was charged for each device, even though I put in the same room number and it was the same person!
If you want to party or you're going to see someone at the FedEx Forum, this is probably a great place to stay. Otherwise, don't bother. At $189 a night, on a group rate, I could have stayed just about anywhere else and not only been able to sleep but had free internet to boot.
Finally, with no pool, there really wasn't an escape at all!",1,2,1,1
"Avoid this Hotel
The hotel is a very old building that has been ""upgraded cosmetically""
The plumbing always backs up as the owners have not invested in proper maintenance.
 We were moved 3 times as the toilets was backed up and the night maintenance guy was too lazy to do a proper job. We had not used the toilet.....
In fact one room next to our 3rd room was out of order because the pipes had backed and overflowed up on to the carpet and they were trying to fix it.
The window air conditioning units were as old as the hills and very noisy.
The beds from all 3 rooms were extremely soft and we rolled into the middle.
The elevator is really slow and tiny. 4 people and it was full.
The breakfast was so so. One waffle machine was on the fritz, The eggs were uggh.
The regular coffee was not strong and was like decaf.
The place was not clean and and the trash cans in the breakfast area were over flowing from breakfast at 6pm
The carpets in the room were old and stained and needed to be replaced.
The only good news is that the front desk staff were very nice, friendly and helpful and it is 1 block from the subway.
The comfort inn chain should yank the franchise until the owners invest money in the infrastructure.",1,2,1,1
"Dump!!
I should have known at check in that this was a disaster. The help at the front desk insisted on charging my credit card even though it was prepaid online (Yahoo!Travel). The room was absolutely filthy. The bathroom floor was wet from a leak in the toilet supply line, the fan hood in the bathroom was barely hanging from the ceiling by one screw, the tub was dirty and the drain was plugged with who knows what. The kitchen was disgusting, beds were old, rickety, and very uncomfortable. The door safety latch was broken and the regular latch would not hold and anyone could push the door open without a key if the deadbolt was not used. It sounded like a wrestling match was going on in the room above us all night, and someone decided to have a phone conversation outside of our room at 2:30 in the morning. This place has ""crack den"" written all over it! The ""manager"" was not available to take care of the issues and we ended up checking out early. As of this time, he still has not credited my card or contacted me. STAY AWAY!!!!",1,1,0,0
"Never Again!!!!!!
The only positive part of the stay was the staff. My room was dirty, there was grime around the nozzles of the sink that was never cleaned during my three day stay.. I thought the inside of the toilet was just stained until I cleaned it myself. I found roaches in the restroom on two different occasions. When I pulled the bed spread back on my mother's bed I found a very noticeable earring back. Which makes me believe the linen was not fresh.The breakfast was a joke. The building is old and needs a lot ( a lot) of work.I picked this hotel because of the previous reviews, but I was very disappointed. I will never stay at a Howard Johnson property again.....",1,2,1,1
"Bad experience: Rooms not ready, valet damaged car, etc.
I am very disappointed with the whole Hyatt experience. I reserved two king rooms for two nights with Grand Hyatt, Manhattan for the Memorial Day weekend. Here are some of the bad experiences that we faced during our stay at the Grand Hyatt:
(1) We arrived at the Grand Hyatt at around 7 pm hoping to check-in and change for a nice dinner with family and friends after a whole day of travel. I was told there were no rooms available even though we had reservations. Rather than offering an upgrade, the receptionist actually offered a downgrade to two queen rooms. When we said that will not work and asked when our rooms will be ready, the receptionist did not have any idea when the rooms will be available. We ended up going to the dinner without even being able to freshen up or change. I got a phone call around 10 pm saying my rooms were ready. 
(2) Once we checked into the room, the head board was dusty; sofa was dirty with brown and yellow stains on it.
(3) The air conditioners in both rooms were not working properly. We had to set it to 65 degrees, the coldest, and the room was still warm.
(4) I handed the car to the valet parking service outside the building when I checked in. We left the car parked for the entire two days while we toured the city. After checking out, we had to wait 30 minutes for the valet attendant to bring the car back. What was even worse was the rear passenger side door on the driver’s side of the car was completed scraped. The attendant who delivered the car blocked the scrape with his body as he handed us the keys and standing in front of the door while my daughter got in her seat. We only noticed the damage to the car when we stopped at the first rest stop, nearly two hours later.
I called the Grand Hyatt to complain about the damage to my car and all they had to offer was that Hyatt is not responsible for the parking company since they do not run the parking service. No one mentioned this to me when I checked in to Hyatt. There is only one valet company operating outside of the Hyatt front door, so I was surprised to hear Hyatt not offering to help in any manner. When I called the valet company, they said that the damage was already there when they picked up the car. This is an outright lie since the damage has fresh paint. I have pictures and a video showing the damage.
Overall, this vacation turned out to be a bad one due to the above experiences at the Grand Hyatt.",1,1,0,0
"Elegant Hotel
The hotel is massive, and the lobby is nonstop action; however, getting to your room is never a problem, since the elevators are very efficient. The room, while small, was the first one in ages that I did not hear anything from my neighbors! Being in the city you hear a bit of the street noise, but obviously the insulation is perfect. The bathroom is also quite small; certainly not luxury but clean and adequate.
 The hotel itself is really beautiful. Even if you don't stay there go and take a peek at the grand ballroom - it is undoubtedly the nicest, most elegant you will ever see, reminding you of what the past used to be. We had two rooms on two different floors - one of them was very modern, the other sort of old fashioned (in a good way). It seems like they are slowly remodeling; ask for one of the old rooms since it has the right ""vibe"" for this type of hotel.
 Get a room with a lake view and, if you can, go on the ""executive floors"" as it includes internet access, breakfast and pretty good evening snacks. While you are not in the middle of the ""action"" you are right between Navy Pier and the museums, so the location is fine and there was never a problem getting a cab.",4,4,0,0
"Exceeded Expections
Staff was friendly from the desk to housekeeping. Technology in room is superior to most. Internet conccection was easy.",4,5,1,1
"Excellent Comfortable Hotel
I stayed at The Cadillac on 16th & 17th March 2012.
After a 14 day business/pleasure trip I had stayed at hotels in Wst Hollywood, Downtown LA, Las Vegas, San Francisco & Denver. I found The Cadillac to one of my best hotel experiences. The staff were friendly and helpful. I particularly liked the fact that they didn't try to be someone they were not. No pretentiousness, no airs and graces, just down to earth folk that made you fell welcome.
The room I stayed in was excellent. TV, clock radio with iPod dock, safe, lovely double bed, reading material, a wonderful simple ensuite with basin, shower and toilet.
Everything was clean, tidy and well looked after. 
Adjacent to the lobby was a great ""common room"" that displayed artworks, had a pool table, some guest male & female toilets and also free Starbucks coffee and lipton tea.
The location of the hotel is perfect. Right on Ocean Walk Blvd, so right in the thick of the action. Some would say this area is not the best part of town, but I found no problem with the locals. In fact, some of the less fortunate people that lived on the street were nothing to worry about. I guess they realise that the tourists are the ones that indirectly help them out by leaving tips/donations etc when they sell their wares and in some cases perform on Ocean Walk Blvd.
Although I stayed when the weather wasn't the best (rainy and windy) I had a great few nights at The Cadillac and would highly recommend this hotel if you are ever in Venice or in LA in general.",4,5,1,1
"U get what u pay for...
My wife and I stayed at this hotel in April, was the first hotel we stayed in for a three week trip around the states. After a long haul flight.. you just want to get to your hopefully pleasent hotel room, freshen up and decide what your doing.. 
Unfortunatley thats not what happened for us..We arrived and made use of the free parking, which was helpful... But we were given a room directly next to reception.. It was a decent size room, but the decor was a throw back to the 70's with the artex on the ceiling and the duvet covers and the dim lighting. The bed was decent enough though. The bathroom was dated and the taps turned forever and it was really a guessing game as to wether you were going in the right direction to get hot water or not.
After playing russian roulette with the taps (scalding hot/freezing cold) we decided to venture out, but then we found the windows wouldn't shut properly and wobbled in the frames, being on the ground floor with no safe in the room or behind reception and all our cameras/Passports/money with us, this didnt make us feel particularly comfortable, so we decided to hide as best as we could our electronics and carry all our ID's money etc with us etc. This meant we spent much of our time out worrying about the room (being next to 24hr reception comforted us a little)
The place was ideally located, you are close to the Kodak Theatre and amenities and for that the place cant be faulted and within moments we were in the mddle of it all.
In the morning we had breakfast which was interesting, the breakfast room is a small room located under the staircase.. has a couple of tables and chairs and they offer you a bread /muffins etc..but the toaster was a death trap the wires hanging down into a stretched extention cable. 
Then we asked for a knife as there were none to cut open a bagel and none could be found for a while, when one was finally located, it was dirty and the receptionist used a cloth to wipe it and handed it to us?!!?.. (nothing like a simple rinse huh!)
But like the title suggests you get what you pay for, for what we payed we weren't expecting the Ritz, this was the cheapest of all the places we had pre booked on our trip. In hindsight if i was doing a long haul and LA was my first stop i would pay a bit more and choose somewhere else. If your looking for a place to put your head down and a good location then this is it, not much more..
I don't personally feel that my wife and I would stay there again though.
The staff were mostly friendly and helpful..the only sour note on this is that on the day my wife and i had to leave we had to wait nearly 45mins/hour to be seen as no one was manning the front desk.. we searched the entire hotel and even took to ringing the reception from our mobiles to see if that might draw someone out..but no..This was annoying as we had a tight schedule to keep to as we were trying to drive to the hoover dam and vegas that day..",2,3,1,1
"Families with small children - take note
After a nearly two week road trip in California, this was our family of four last stop. We come to SF once a year and over the years we have stayed at several properties. This is, however, one that I will not stay at again. As for most hotels in SF, the charm is the vintage. There is a sense of ""old"" in SF that can't be copied. This hotel has it too; however, a small hotel room with a microscopic bathroom will always be small - no matter how much you pimp it out with decorative frills. All of that just made the room even smaller and useless. The windows are a real concern. As much as I like to be able to open a window (particularily when the bathroom is lacking proper ventilation), these windows are unsafe for families travelling with small children. There are NO safety stops or other devices that will stop a small child from falling out. The front staff wasn't very accomodating either. As we had to return a rental car at noon, we tried to check-in shortly after 1:30PM, but we were told that check in was at 3PM. They were, however, able to hold our luggage until check-in. In my humble opinion, this hotel is only suitable for business travel.",2,2,0,0
"Loud, very basic and miles away from anywhere!
Well to start with the positive, the staff were polite enough and the room was clean. However everything else about this stay was horrible. We were in Chicago during marathon weekend so when my other half booked most other places were fully booked and we ended up here as it was one of the most reasonably priced hotels available.
The hotel is a long way from pretty much everything we wanted to see and do; tourist attractions, good nightlife, nice restaurants etc. which meant we ended up spending a lot on cabs during the weekend we were there. The hotel and rooms are very basic and definitely no frills but the main thing that brings this hotel down in my ratings was the terrible ""club"" downstairs. I don't know if it was a regular event or if it had been hired out but every night of the weekend there was a dubious crowd hanging around by the entrance to it and the music was truly awful, believe me I know because from my 3rd floor room I could hear it as loud as if I was actually in there! Ruined what was already a very average experience. Honestly all I can say is do not stay at this hotel unless your only concern is cost. For me I would rather spend a fortune to stay somewhere nicer and more central if I return to Chicago, and we visited bars in some of the other hotels there so I know there are definitely nicer places!",1,1,0,0
"Don't stay here!
One of the worst hotels we have used, doesn't do NY any favours. Reception looks great, all front, staff in reception, doormen, shop assistant grumpy and unhelpful unless you're giving big tips. Room was dirty, with wallpaper hanging off the oh so small and grubby bathroom, nails sticking out of walls next to the sockets, one sloppy pillow per bed, bedding had not been ironed and gave the impression that it hadn't been changed. Air conditioning sounded like a volcano erupting, windows were nailed shut and sleeping in the stuffy conditions was just about impossible. Don't stay here, there are so many great places to stay in NY.",1,1,0,0
"Great 2nd shift Staff!
The second shift woman on staff made sure my stay was great. Any problems I had or would have had she addressed. The third shift staff guy was totally not pleasing. But due to her good cheer and ability to explain my stay made the entire weekend a pleasurable one. I will stay again in the future. I will just stay away or make sure I don't need anything after midnight till 6 am.",4,5,1,1
"Great location, nice room, expensive wifi
Good concierge, good room service, comfy bed, quiet. 
Wifi is 12.95 per day per appliance! If u have a phone and an iPad or other, u r charged 2-3 times this amount.
Good bar/food.",3,4,1,1
"Not a place i wanna ever stay again!!!
No shower curtain. Bathtub stained. Bring your own Lysol.........Staff was nice.",1,1,0,0
"Phoenix Place
This hotel could use some updating. The rooms were clean and comfortable but the A/c was extremely loud. The staff was very nice, breakfast good, and pool refreshing on a 110 degree day. The pool area could use some repairs as the remains of an old outdoor speaker system was left exposed in the concrete decking, the ants were rampant in the seating area and dead leaves covered the furniture.",3,3,0,0
"Horrible experience and unprofessional staff
During November 2012, I stayed at this hotel for a business trip. Around 10:00p.m.the people next door began to party. There was loud music, loud talking, and banging on the walls. I literally thought they were coming through the wall. Around 1:30 a.m. I called front desk to ask them to quiet the noise. I was TOLD THIS IS NOT THEIR PROBLEM. About 3:00 a.m. I decided to call Carmel police y department. They appeared at the scene and the noise ceased for about 4 hours. Yes! The people next door began partying again around 8:00 a.m. I had made reservation for 2 days, I immediately woke up and located another local hotel and canceled my last night stay with this hotel. On my way out, I spoke with front desk clerk, who told me the people next door were deaf. The staff never offered to give me another room to get away from the noise or compensate me for restless night of sleep. Due to the poor service, I decided to call the hotel back and speak with the general manager. I was promised award points to compensate me for a future stay at the Holiday Inn. Four weeks later, I checked to see if the rewards points were applied to my account and they were not. I called the hotel to inquire and still felt like I was given the run around! Don't waste your money or time at this location",1,1,0,0
"Disgusting, bug infested, dive.
The first thing I noticed when I walked into the room was the stale smell. Then I noticed the stains all over the carpets. I got there really late so it was basically bed time right away, woke up the next morning and realized the place was infested with bed bugs. Both myself and my daughter woke up with bug bites all over our bodies. Also noticed the blankets were all covered with cigarette burns. Who knows the last time these sheets and blankets were even washed. Very DISGUSTING experience.",1,1,0,0
"buisness
small but very convient and reasonable considering midtown manhattan location. My wife and I have stayed here on three seperate ocations in the past three months on buisness. The hotel has always been very clean and comfortable, and the staff professional and curteous. Not recomended for large familys.",4,5,1,1
"Weekend RUINED due to flea infested hotel room
The title of my review pretty much says it all. My wife and I stayed at the Hilton Garden Inn in downtown Austin, TX the weekend of 6/8/12 to 6/10/12. That night, I begin noticing bug bites appearing on my legs and also some on my torso. Since we had been outdoors that evening, I dismissed them at the time as possibly just being mosquito bites. The next day, I continued seeing more bites, as did my wife, but I could not determine what was causing them. Finally, Sunday morning (about 2 hours before we were checking out), I saw a tiny black bug on my arm and caught it. It was a flea. On closer inspection, as I walked across the hotel room, I started noticing there were many fleas jumping on/off my leg. It was absolutely disgusting! Along with this review, I have uploaded photographs off one of the fleas we caught and of some of the flea bites my wife and I have had to endure.Yes, they are very itchy.
This is absolutely ridiculous. I mean this is a Hilton that claims to be 4-star hotel, not a crappy Motel 6. Our room was 1723 - so if you end up staying there avoid that room.
I spoke to the manager as we checked out - Mr. Fitzroy Mason. Although he apologized, I'm not sure how seriously he took me. I even gave him the dead flea we caught (I had put it in my contact lens case). His reaction was that unless people bring this to their attention, they have no real way of knowing. He did offer to refund our money for the stay, although it has been almost a week and I have yet to see the refund appear on my credit card. 
I filed an official complaint with Hilton Guest Assistance and am waiting for a response. This was another disaster in itself. The first lady I talked to on Monday - June 11, 2012 - a Ms. Chanel Edwards - screwed up the entire complaint process. She took my complaint and gave me a file number telling me that I would receive a response from Hilton's corporate office in 3 business days. On Friday, June 15, 2012, I still had not heard anything, so I called back to follow up, speaking with another representative. When I gave him the file number that Ms. Edward's provided me, I was told the file number related to a complaint from a different hotel in San Antonio. Basically Ms. Edwards had somehow screwed up and our complaint was never assigned a file number (the file number was straight off an e-mail Ms. Edwards sent me, so it was not a matter of me having copied down the wrong number over the phone or anything). The new representative was unable to find any record of my original complaint. Thus, I had to make the complaint all over again and wait another 3 business days for a resolution. This kind of incompetence is just astounding for the Hilton.
Further, despite our best attempts to prevent the fleas from the Hilton from following us home (we live in Houston), my wife and I believe a few probably stowed away in our luggage. We have had to treat our entire house for fleas and have wasted many hours dealing with this matter. I have also sprayed the two suitcases we bought with us heavily with pesticide multiple times - they are ruined and unusable now as far as I am concerned.
DO NOT STAY HERE (Frankly, I would avoid all Hilton hotels).",1,1,0,0
"Nice hotel near Union Station
The hotel was in a good location near Union Station, walking distance of about 2 blocks maximum. The hotel lobby was clean and presentable with refreshments at the check in. The rooftop pool was a bit over crowded there was not enough seat for the lounge. The bar was a nice feature on the roof as well. We had to sit on the concrete and everyone was eyeing up an cabana areas that became available. The room was neat and clean and had a modern feel like the rest of the hotel. The parking was almost $50 per night and we opted for parking at Union Station for $22 per day. Overall would recommend this hotel.",4,4,0,0
"Great Place to Stay for Siteseeing
My daughter and I had a very nice stay at this property. We were easily able to take the Regional Line (rail) from the airport to the Market Street station ($7 ea). This location in the city was great for walking to many, many places of interest. We walked about 4 blocks to Mid City Restaurant (diner) open 24 hours (Sansom St). I shopped around for value/quality before booking my lodging. I was very happy with the Loews and will return there again when in Philly.",5,4,-1,1
"Fabulous service & comfortable stay
Booked a few short days before a recent girls weekend to Seattle. The staff was incredibly friendly and helpful, and exceeded expectations. We walked all weekend, to the market, EMP, waterfront, underground tour - nothing was more than 20 mins away.
We'd forgotten umbrellas and asked if there was a shop nearby where we could pick one up - instantly two complimentary ones were produced from under the counter. Small value ads like this, as well as cupcakes upon arrival, free wifi, etc were much appreciated. 
Like other reviewers the noise from adjoining rooms and hall was the only drawback, and we discovered that the TV speakers were on the rear of TV so it needed to be turned up unnecessarily loud (which would explain why our neighbours was so high). That being said, the pros far outweighed the cons and it was overall of excellent value.",5,5,0,0
"If your not a premier member, don't bother!
I fly from Hawaii to various mainland destinations often, usually by red eye. Upon deciding to start doing a day flight with a stop over on the West Coast, decided to stay at the Westin LAX upon my husband's recommendation (of course, he's a premier member!) Arrived at the hotel at 10:30 at night tired and ready to get to bed as I had an 8am flight, stood in line with 10 other people for 20 minutes as premier and platinum Westin members came strolling in the door, through their line and directly to the counter. 3 front desk agents and all were helping only the premier members. Upon questioning the agent when I finally got up to the desk (we practically had a mutiny to get their attention) she said their policy is to always serve Premier/Platinum first. So the rest of us don't count at all? We could have stood their all night if a few of the people in our line didn't start getting quite vocal. 
In addition, for those of you who choose vegetarian/vegan lifestyle, this hotel has absolutely no vegetarian/vegan options - not even a baked potato! Upon calling room service to ask about vegetarian options, she was quite indifferent and said ""there's a green salad"". I travel a lot and am willing to be quite flexible in putting together a vegetarian meal with sides, etc, but their room service had absolutely no interest in working with me. 
Lastly, they gave me a room on near a road and their was quite a bit of road noise all night. Thank goodness for Ambien.
Needless, to say. I will never stay their again, and I am quite vocal about these things so I will be spreading the word. It at least rates a 1 for the bed. Great bed. But not enough to get me back to a hotel that doesn't care about adding more Premier members.",1,2,1,1
"Not worth the price
Recently stayed at the Hilton from the 6/6 - 6/11. Arrived and bell man brought luggage into the lobby and left it for us to take to the room. Room was very hot at 76 degrees. Turned it down to 60 to cool off. Left the hotel for lunch and sightseeing. Returned later in the evening and still the room was very hot. Called the front desk and was told someone would come up and check it out. We waited 45 minutes and left for dinner. Waited another day and still no change in the temperture. We stopped off at the desk and told the woman there room 610 air conditioning was not working properly room very warm. She started she had put in a service request and we would either have it fixed or moved to another room. We returned a few hours later and was informed by the gentlemen who was now working the front dest they have no record of any complaints file from us either time. They said they had someone check it out and the room did cool down a bit but never a cool temp. Would not waste my time or money on this place again. On one of our days we left around noon and when we returned abound the 6 the room was never touched or cleaned.",1,1,0,0
"Friendly, comfortable, convenient
Rooms are on the small side but well-appointed and very clean. Our Grant Ave facing room on the top floor had a view of the Bay Bridge and the holiday lights of Embarcadero Center high rises. The lobby may look small but there's a much larger sitting room and breakfast area in the back for guests. Continental breakfast included in the room price featured fresh fruit, hard-cooked eggs, various pastries and breads, cereals, juice, and coffee/tea. Location is great for exploring popular tourist venues. The room had a refrigerator/freezer. WiFi is complimentary but a little spotty. The computer in the lobby can only be used for printing boarding passes, no web surfing or checking email.",4,4,0,0
"room is small but that is my only complaint
First of all, you will never find a more helpful staff. rooms are small, most have refrigerators and coffee makers. They could have done a better job on cleaning the shower, but overall, we had a good stay. Great location, comfortable bed and feather pillows available on request. Theymust however find a way to keep the doors from loudly slamming every time a guest enters or leaves a room!",4,4,0,0
"Hotel room from a past era
The general decor of this hotel was welcoming and updated but my room was small and average. The best thing about my room was the big picture window overlooking a green area with blooming trees. The room TV was not a flat screen or large. The hotel internet network disconnected off and on and I frequently had to enter the hotel password again and again on my computer to stay connected. In due course, I kept getting email imap network error messages on my computer's email and iphone's email even though I could access my email through Safari. The hotel is next to a police station and the location is seemly better than most areas in Charlotte. Most ""three star"" hotels I have stayed in this city seem to have been built yesterday, in an older era and they typically have small rooms. You need to be a member of the hotel club here to get any morning repast other than styrofoam container coffee. You are ""slighted"" if you are not a member of ""their "" club. My impression of this three star hotel is that I pay extra for what I could get for free at a two and a half star hotel, and that it is just not worth paying more. I missed breakfast, microwave and other home-like features when i stayed at this hotel. All things said though, I would stay here again, I just wouldn't set my iphone on the hotel wifi. I got a peaceful night's sleep and there weren't any problems with the room or service. I picked up breakfast from a fast food restaurant on the way and looking back I did not find my stay at this hotel in any way memorable.",3,2,-1,1
"Not soooo great !!
When we arrived at 9:00 am; we were told that our room wasn't ready (though that we have e-mailed the hotel's e-mail and through the priority club's e-mail). 
Thus we went to get breakfast at their coffee shop- located on their lobby level. After we have our bfast at their coffee shop - around 10:30 am; we went to reception again to ask whether our room was ready or not....and they said it wasn't...; thus they gave us the hotel's name card and they asked for my cell phone #; in which, they said they will give us a call once the room is ready. So, we went outside to times square to spend some times (rather than waiting in the hotel's lobby) until about 1:00pm...; then we went to the reception again to ask whether our room is ready or not. Eventually, they said the room is ready; great but I was dissapointed that they(reception) didn't call me when the room was ready as what they promised me. 
During the night time, the sounds of the lift was very noisy and We could hear from inside of our room other people opening and closing their door very loud.
The internet wifi service was suddenly shutdown at night; when We told them what happened, they try to solve it but did NOT solve the problem...in fact they said there was a maintenance. Hotel such as Crown Plaza - should of write a note to each guests -saying that ""please do not use the internet from ...... to .... because of such maintenance.""
Thus, We would say that we will never recommend anyone to stay at this property when anyone is traveling to NYC. !!!",2,2,0,0
"Nice Botique UWS choice
I've stayed at the Lucerne many times in my travels to NYC. It is situated in a fantastic UWS location with easy access to the Subway system (one block W or two blocks E). There a literally dozens of quality restaurants in this thriving area and it is one block away from the NYC landmark Zabars. The rooms are large by NY standards and a very well appointed, especially if you opt for the more deluxe categories. It was very hot the last time we were in NY and the a/c in the Lucerne may be some of the best I've ever experienced in the city! The staff could not be more pleasant, and if you stay for more than an day or two, will know your name and recognize you instantly. While the Lucerne isn't 'fancy' by any means, we try to stay there when we can. The Waldorf may have more 'prestige', but I'll pick the Lucerne any day over the Waldorf. If you want to blend in and feel like you live in NY, there is no better spot to do it - this isn't a highly touristy area. If you watch carefully, the hotel runs specials on a regular basis, making it even more affordable at certain times. Enjoy!",4,4,0,0
"Cheap room, but I see why!
I was able to get a great room rate here, and was excited as I know Comfort Suites and Comfort Inns are typically very nice and clean (although usually dated). I was wrong. The entire exterior of the hotel needs to meet a power washer! There were bird feces along the sidewalks on the ends of the building near the entrances. Literally a mountain of feces!
I was very let down by the pool and jacuzzi area. More than half the light bulbs in the pool area were out. The jacuzzi had brown fur growing over the top. I didn't get in when seeing that, but was worried for the children who were swimming that they wouldn't get sick.
I was very exhausted, and typically have trouble falling asleep. At exactly 7:24 AM, I was still sleeping and hadn't planned on waking until 10:00 AM, when I heard a knock at the door. I woke up from hearing it, but thought I would ignore it. While I was still in bed, a male hotel employee came in the room to check if I was still there! Why!? Checkout time is at 11:00 AM! I was disturbed by this, and knew I would never fall back asleep, and so I just got ready to go. 
Breakfast... I am very cautious about where my food comes from. If the hotel can't keep the jacuzzi, sidewalks and carpet clean... I don't believe they can maintain clean food handling practices. I didn't trust the breakfast to eat it. 
I should have paid $30 more and stayed at either the Hampton Inn or Fairfield Inn which are both very nearby.",2,2,0,0
"A nice surprise
I was pleasantly surprised by everything at this hotel. From the moment I walked in The front desk attendants were very helpful and friendly, the rooms were extremely clean and spacious. The pool was very clean and cool. The layout of the hotel was beautiful. The furniture in the hotel was fun and trendy. The reason for my trip was to see my best friend who was visiting Houston from Seattle, so we just grabbed some beers from the Kroger that is within walking distance an lounged in the courtyard in their very nice outdoor lounge seating area for hours and talked and hung out....then walked over to a bar and had drinks up the street and saw a band and danced the night away, and again when we got back after 2 in the morning the people working were so friendly and nice. We went swimming and just had a blast. We woke up the next day and got to check out late...(hmm, I wonder why) and packed up and I just went to the front desk handed them the key and they handed me a receipt and said that;s it you're good to go, did you enjoy your stay? And did I ever? Probably the best hotel experience ever, or at least one of them. I will definitely be back here...",5,5,0,0
"Dirty
When I arrived, the front desk guy said that I already checked in. Well I clearly did not, so he took the reservation # and said 'yep you are checked in already'. So it seems that someone with a not so similar name checked in and they gave them my reservation. The place was sold out. So I waited until the guy figured something out. He ended up giving me another room that someone else reserved, but he said their credit card was declined. The guy was pretty nice, but it took over 20 minutes to get the room. When I parked, I was told to either park the one open spot, a handicap spot. He said that is where he usually parks because there isn't any parking. Then when I get to the room, there are hairs all over the bathroom floor and tub. You can see just trash all round the floor by the sink. The carpets were not vacuumed. The bed looked messy. I almost thought he gave me a room that someone was using. The bed had mystery stains on it. Well I wanted to call the guy and complain, but I knew he was nice to me and what was he going to do. There wasn't another room to even give me. I was just thankful I was there for only one night.
I've stayed at Holiday Inn Express's before and they are usually pretty nice, but this one definitely did not meet any reasonable expectations.",1,2,1,1
"Budget-friendly
We needed a shower and place to rest our heads on the way to Port Canaveral, and the Days Inn served it's purpose. For the cost, it was a good deal. The facilities are older but clean, convenient to I-95, the shower nice and hot, the after-hours front desk employee was very friendly, and the bed was comfortable enough to sleep for a few hours.
The one downside was the breakfast: The selection of food was tiny-one lone muffin, two cereal choices, oatmeal, and bread for toast. There were two pieces of bread left at 8AM, which were nearly stale, and the coffee carafe was empty (much to my dismay-I'm one of those who cannot function without it.)
For a night's stay while on a roadtrip, this was perfect, but for a longer stay I would look elsewhere.",3,3,0,0
"Clean, close to subway, good service
I quite liked this hotel- there were 3 of us staying in a double room- (a bit smaller but we were hardly ever there anyways), more importantly however, it was CLEAN. It's on the upper west side, lots to see and do in the neighbourhood, best part was the subway stop right across the street- very handy. I'd stay here again.",4,4,0,0
"This is one of the most beat up Marriott's I have ever stayed in.
I am currently suffering here at this property due to a convention I am attending and without paying highway robbery prices to switch hotels (they are all packed) I will have to stay for another 4 nights.
This Marriott looks like something out of the 60's and while centrally located in downtown LA there is not much more I can say about choosing this hotel unless the only other option is the soup kitchen down the street.
Pros: 
Location and very friendly staff. Great attitude and I feel for them working in such a run down hotel. This hotel is going through rennovation and the rooms are in desperate need that is for sure. Maybe check back in a year. Food was decent in the cafe downstairs in the lobby. Flat screens in the rooms. Jr suite good size room with separate living room. The pool area is nice but small. The freeway is behind the pool area and there is some constant noise but that is to be expected.
Cons:
The lobby smells of cheap soap. Not sure what is going on here but it smells like bathroom soap and very strong. The lobby has been refurbished so it looks pretty decent. Free internet which is nice in the lobby. 
Rooms are frankly horrible. looks like some grandmother's self furnished retirement home quarters. Right out of the 60's with green pink carpet and beat up furniture. We are in a Jr Suite which is a good size but the furniture is so uncomfortable that you really do not want to use it for any length of time.
The beds are miserable just miserable and I put that fact down to our room has not been refurbished. (God i hope so because if our room was redone...then yikes) Everytime my spose or I moved while sleeping the mattress moved with us. I felt like I was on a ship which was rocking and rolling all night. The quality of the mattress is one of the worst I have ever experienced. I don't expect much sleep over the next four days. Room is dark and depressing.
The club room is a nice place to work on your computer and the food is decent however they have three flat screens in the room and this morning (Sunday) at 6:45am) all three TV's were blasting away and so loud we chose instead to go downstairs to pay for our breakfast than eat in the cub room. Who is watching sports at 6:45am on a Sunday morning?
I would not recommend staying here until they have finished their remodeling job. If one cannot sleep then the hotel has not real value especially when traveing on business. Too many other good hotels in the same area including the JW Marriott which is very nice.",2,2,0,0
"Funky bar but little else
Funky bar with cool outdoor area but basically that's it. Hotel was under renovation but booking did not mention this. Rooms are tiny, but that's not a surprise in NYC. When you arrive you won't get any assistance with bags, etc (even though I was with someone who is six months pregnant). Service is generally pretty surly on the front desk. We were receiving an important package (which I knew had arrived) and the girl on reception barely gave us the time of day. Because it wasn't on the system, there was no way it could be in the building. I asked her to call the mail room, which she did reluctantly, rolling her eyes and confirmed nothing arrived. I went down myself and found the package had been delivered and lying in a corner but no-one had made the effort to try to find it. Generally sums up the service - not a lot of effort.",1,2,1,1
"excellent stay excellent service great location
stayed here with several employees for a retreat in february 2012. We had a one bedroom suite which served perfectly for our breakfast meetings. Spa services and pool area were an excellent experience. Highly recommend staying here when looking for a luxury hotel in chicago for business or pleasure",5,5,0,0
"Pool closure :(
We've been coming here every year, sometimes even twice a year. There are lots of hotels in SD but we chose Hyatt Mission Bay because of the kid friendly pools, the water slides and we love the water taxi to Sea World. The past two times we have been there, they have had pool closures. It's not their fault that kids poop in the pool but they should designate on of the smaller pools for small children only.",3,3,0,0
"This place by far was the worst i have ever stayed
After checking into room 721 my husband went into the bathroom and saw a roach i was in shock i called the front desk who was of little help only saying we would have to talk to someone else the next day there was no way i was sleeping in this room. my husband and i decided to go out cool off and come back when we came back i saw another roach crawling on my daughters pampers at this point im livid i went to the front desk fuming they then changed our room by the way we killed the roach and left in the room for them to see there only reply was they would have the room sprayed that led me to believe they know they have this problem although they changed our room to an upgrade room the effect was there and i really didn't want to stay there the whole stay there i was on the look for more roaches it was very uncomfortable i will never stay in this hotel again.",1,1,0,0
"Baymont Columbus
Way too many undesirables hanging around outside. Seems to be many transients as well. Tucked way back at the end of a street where there are many people just hanging around.",3,1,-2,2
"Blackhawks Trip
Upon arrival, found that the non-smoking room that was reserved was not available. Offered to find a room at another location. Woke up the next morning (7:00 a.m.) go to take shower and there is no hot water. Was told that a boiler was broken and in the process of being repaired. Head over to the hockey game and return back to room around 4:00 p.m. and room had not yet been cleaned. Hotel staff was very apologetic offered a free night stay and free parking for the troubles. Kept saying that they were sold out....excuse???",2,2,0,0
"No Hot Water
Wasn't expecting much here, but I did want hot water. None provided, nothing that they cared to do about it. Skip this uninspired dump and find another place to flop where you can take a shower.",1,1,0,0
"Pleasantly surprised.
Front Desk staff was great! Rooms were a tad small, but it's an older building so it's more than understandable. I really liked the decor personally. Valet parking was a little slow and I advise anyone checking out to give more than the thirty minute required notice. Housekeeping was polite, internet connection was fast and reliable. Overall I am very happy and value was modest compared to the other hotels in the neighborhood. Great place to stay for a family get away, everything's within walking distance.",5,4,-1,1
"Really nice.
This hotel is a great place to stay. It is on the Riverwalk and close to all the action. Very nicely appointed rooms with lots of space and a friendly staff. Very clean.",5,4,-1,1
"Rooms need update
We stayed here for two nights this past weekend. The lobby is very nice looking and buzzing with people. The location is wonderful, Close to the Navy Pier and the Water Tower. The rooms are horrid. They need to be updated. Reminds me of a 1970 Holiday Inn room. The bathroom is so small. I probably would not stay here again.",2,3,1,1
"The Mold Room
Unfortunately I don't have a good review about the Yotel. I was hoping for a better experience but I didn't get what I was looking for. I like the entire kiosk check in process. Its very simple and keeps things moving so you don't have to wait in line to check in. It's a little of a pain having to go from 1 elevator to the next to get from the ground floor up to the floors with the rooms but even that is okay. The rooms are small but this is expected in NYC. The problem I had was that the room had a very strong smell of mold in the cabin and bathroom. After check-in, we were only in the room for maybe 15 minutes so on our way out, we stopped at Mission Control to let them know. Unfortunately nothing was done about the smell. It would have been great if our room was moved or at least house keeping went in and did something. But when we got back, it was the same over powering smell. There were 2 adults and 2 children in our group and the smell bothered everyone.",2,2,0,0
"Great Location and Great Service
My daughter and I were in Chicago for one night and really wanted to make the best of it. We couldn't have picked a better location. This hotel was right around the corner from Michigan Avenue. The shopping was great and the restaurant selection was plentiful. We were able to walk everywhere we wanted to go. The room was comfortable, clean, and quiet. The front desk and conceirge staff were fantastic. The staff bent over backwards to be helpful.
I was regretting not staying another night until I came down to a lobby full of young adults (I assumed college kids) carrying cases of beer. They had just unloaded from a bus and had obviously been drinking all day. I overheard that they were from Columbia Missouri, in town for a golf banquet. One girl actually had to be carried into the hotel. She apparently had a few to many on the bus. I felt bad for the hotel staff having to deal with that ridiculousness and was glad to be on our way. I did turn to the concierge and ask how they handled situations like this and he said, ""No worries. We have a zero tolerance policy and if they cause any trouble they will lose their rooms."". He sounded very convincing. I'm sure all hotels have to deal with situations like that from time to time. I would return to this hotel again for a fun girls trip.",5,5,0,0
"Overpriced for a standard hotel. Not boutique hip as described.
Great location on Tremont Street only 10 minutes walk to South Street train station and only 15 minutes to North End (Italian quarter) and less than 10 minutes to Beacon Street with lots of cafes, bars and restaurants. Comfortable bed and pillows and powerful shower. Clean room.
WiFi not working for 2 days and when finally back up and running couldn't get through the Kimpton home page for free of charge access as a guest. Personally didn't think this was a luxury, boutique as described. Just an average hotel and very overpriced. No coffee machine in room and shower leaked all over bathroom floor.",3,3,0,0
"Good Location but the room had a 1 star almost hostel feel.
The location is fine- great for business and fine for tourism (there's so much going on down there now, and it's nearly almost every subway line). The lobby was tiny but the staff was quick, friendly, and professional (except for the dope who was throwing out profanities while telling his co-workers about his taxi fare). The room was tiny and ugly- tiny bed, super-cheap linens, a total of two crap pillows, super small bathroom, no safe, no chain lock, crappy furniture. I was so embarrassed when my significant other walked in. Plus the bathroom had hairs all over it- gross!
I appreciate the hotel trying to offer a value, but in fact it wasn't a value (paid much less for a beautiful Doubletree around the corner). I would not stay here again and feel that Hotwire should be ashamed of themselves by saying this is a 3.5 star hotel.",2,3,1,1
"Nice rooms good location for Staples Center, service could be better
Rooms decent, with amenities which you would expect from a hotel of this standard, but what is it with hotels with electronic fridges which don't allow you to store medicine etc (or anything of your own) and then this hotel will bring you a massive fridge but charge you $20 a day for it which just feels wrong somehow.
Front desk and reservation staff need really to have some training in customer service and actually being civil and polite and not treating guests like they are idiots, however the staff with ""lowlier"" jobs bellmen, man who brought me fridge etc were super helpful! maybe they should train the front desk, so nice hotel but disappointing service really",3,3,0,0
"Suite convenience, terrible sound control, wrapped up with a very different ""vibe""
I stayed at the TownPlace Suites in University Research Park for four nights in early May 2012 while in town on business. I usually stay down the road at the Courtyard (a very nice hotel), but for this longer stay, I opted for the combination of lower rate and suite convenience. The facility stands out on both accounts.
As others have noted, the physical plant is a little -- or in places, a lot -- worn and dated. My room was actually reasonably spacious and was clean enough (couple of gross hairs stuck to the wall in the bathroom, which probably shouldn't bother me, but did), and frankly, the maid service every day was very good and more than I probably expect in a suite hotel. The kitchenette couldn't be more basic, but it was extremely convenient and allowed me to eat a couple dinners ""in"" after a quick trip to Trader Joe's -- which is something of a luxury after weeks on the road. 
One thing that is notably bad at this hotel: Sound control is dreadful. My first night there (a Sunday evening), it sounded like there was a very energetic party going on two doors down, and some of the joyful noise filtered through my door. The next night, the person above me was some mutant form of thunderfooted bumblebee who apparently brought his home weight set with him and delighted in dropping said weights between sets. It was very jarring. And my third night, the couple in the next room decided to have -- how does one delicately put this on a family site? -- the congress of a lifetime. From my place on the other side of the wall, I can tell you it was a brief but spirited performance by all participants.
Actually, over the course of days, an interesting pattern emerged for me. As a business traveler (and a classic introvert by nature), I tend to favor quiet, comfortable hotels where I can slide in and out with zero friction. If I don't see anyone else, that's perfectly OK by me -- I come and go at odd hours anyway. Imagine my surprise, then, when I noticed that many of the other guests at the TownPlace seemed to gather together in front of the lobby (where they sell a limited selection of beers) in groups of five and ten, chatting and sipping and smoking cigarettes and generally, recreating the scene at a small sports bar, but standing outside near a hotel parking lot instead. (I would say that the demographic of this particular Marriott runs toward the trades and service people -- which is quite different than the Courtyard a mile down the road). Honestly, not my scene -- but if you like that kind of thing, I think it did look like a pleasant distraction if you're away from home and friends for a few nights.
Would I stay there again? Tough call. Convenience is high, comfort is adequate, general noise level is just too high for my tastes.",3,3,0,0
"All about the staff
OK - we checked in on a Saturday, so there was no evening meal unti Monday. The breakfast was okay, and the refreshments adequate.
As for the rooms, if you can get over the weird numbering scheme (Room 167 is on the 3rd floor), they are clean, well stocked and aesthetically appealing. The beds are as comfortable as any HS we've been to.
The only issue we encoutered was Monday during the evening meal; although the incident itself was minor - I had two separate responses: the staff was not willing to admit the problem, and kept smiling and saying my issue would be resolved soon. The manager took ownership and was genuine with her apology. That's ALL we ask. We would go back in a heartbeat.",4,3,-1,1
"Great stay, impeccable service
This DuPont circle hotel is about a good 10 min walk from DuPont Circle and the Metro. But the hotel is well maintained for it's age. Service everywhere was great. We got upgraded to the executive floor upon request (make sure you are a member of HHonors).
Complimentary snacks in the evening and breakfast in the morning was quite sufficient and good. Service everywhere was wonderful. Only complaint I had was that the concierge was not available in the evening around 8PM - on a break. When we returned from dinner at 9:30-10:00 PM, he had left for the day even though I was told concierge would be around until 11 PM. We wanted information for our DC trek the following day. The Bell Captain was happy to assist us and did quite well.
Pool was decent enough for a city with lap lanes and general area. Gym/fitness and shower changing facilities exceeded expectations (apparently a club where non-guests can join as well). Lobby area with free WiFi and terrace was very comfortable and uncrowded.
Overall - recommend it highly.",4,4,0,0
"Old Hotel and In Need of Refurbishment
Hi there stayed here for 2 nights for a conference in Chicago in January 2012, the hotel is in a good location however it is very old and tired. The bathrooms are old and not the best and I would not recommend for that special get away or holiday.
It was ok for the room price on a business trip and everything else was booked out from the conference and Motor show that was on the following week.
Would I stay there again not really unless it was a business trip type of scenario.
The staff were great and the bell man was helpful this sort of made up for the other items",3,3,0,0
"my stay
i don't the room was poor. we had a problem with the heat. we called management they came to the room and did nothing. we repeated told the front desk the room was cold. we decided to leave, so we checked out.",2,1,-1,1
"My First Visit to San Fran
This was my first visit through San Fran and didn't get to stay too long (over night) but the city was nice for the short time I was there and I would love to go back and spend more time there. We did manage to visit the Observation lounge at the top of the Marriott Hotel which was close by and was very nice to see. I thought the W Hotel room was nice. Pricey for a 5* in my opinion, but the decor was not my style. I have stayed in other W Hotels and this by far was not the nicest I have stayed in. Was nice they upgraded our room. Lobby was okay, bar downstairs in the evening very young crowd and trendy. Next time we go, I will stay in the more touristy area to get the real flavour of San Fran.",4,4,0,0
"One of the few places in NYC where you can find a separate living room and a kitchen without breaking the bank!
We travel with our 5-year-old daughter, so having a little privacy at the end of the day is what brought us to the Benjamin Hotel, now for the second time. The rooms are large by NYC standards, clean, with a kitchen area with full-size fridge, and a separate living room with a sofa bed for our daughter. Of course, room service costs a ridiculous amount of money. (It's New York.) So step 2 doors down to the NY Luncheonette and grab your breakfast for 1/3 of the price. Lunch isn't bad there, either. For a bit more upscale, The National restaurant on the first floor of the hotel has some nice dishes. Nothing too creative, despite the fact that it's an Iron Chef Geoffrey Zakarian property. But the food is good and the service is excellent.
This has become our go-to hotel in New York. Always comfortable. And the Lexington and 50th location is ideal for whatever direction you want to go.
And watch out for Mohammed, the doorman! The nicest, wildest guy you'll ever meet! He actually ran down to a cab a half block away, jumped in the back seat, and begged the cabbie to take us across the city. What doorman does that?? Terrific guy!",4,5,1,1
"Walled-off Astoria
Just stayed at this hotel, the third time in my life and probably my last. Arriving at the hotel I discovered that the hotel's main entrance on Park Avenue has been walled off, a fact not disclosed anywhere on the the hotel's website. But that physical appearance,due to ongoing construction faithfully symbolizes what is going on inside this property. The guest feels unwelcomed and shunned. The Front Desk staff is robotic even when feigning joy as they ""congratulate"" you on the important occasion that brings you to the Big Apple. The Concierges show complete apathy, disdain and ineptitude when making recommendations. The Lobby bar staff shoos you away if you dare step into their domain within 30 minutes of closing (1 am on a Saturday!). When criticized about this, the bar host cited ""a NY law that requires the bar to stop serving customers 30 minutes before the bar closes."" The housekeepers sound like a stampede as they start their day apparently gossiping aloud at an ungodly early hour in the hallway's supply room. No need for an wake-up call here. The physical plant is sorely outdated and unkept, albeit clean. The buttons on the antique room phones and remote controls have even lost their spring. The rooms smell musty and the a/c is sorely inadequate in the peak summer heat. Overall, stay away feom this hotel until further notice unless you want to feel walled off in the Astoria.",2,1,-1,1
"Great breakfast and convenient location!
I was in town for a convention and booked this hotel based on TripAdvisor recommendations. The room was nice, although it would have been great to get one with a balcony - be sure to ask when you check-in. The breakfast provided a nice assortment of foods and alternated between sausage and eggs one day and bacon and eggs the next, along with pancakes (cool machine!) and a choice of bread items. The coffee was quite good too. I was happily surprised to find out they have a happy hour in the evenings on week days too. It was only a short three block walk down to the 5th Avenue trolley stop, and then I could get anywhere I needed to go. I would go back if I brought my family, but I would probably try to stay in the Holiday Inn down by the bay, just for the ease of that location.",4,4,0,0
"In need of refurbishment-good service but pricey
Situated at the top of Nob Hill nestled between more upmarket hotels. Room had great views but seemed tired, there's a fine line between nostalgic and needs a makeover. The Huntington is the latter. Service was good, all staff are friendly and polite. We had issue with the turndown service the three nights we were there just allowing themselves access without knocking.
The hotel reminded me of the film The Shining, with the period and decor. In hindsight I wouldn't go there again to that hotel. San Francisco is probably the nicest city we have ever had the pleasure to visit. I know we will visit again soon.",3,3,0,0
"Very good alternative when traveling to Chicago
The price was great, the free parking was fantastic! We mostly used public transportation, and were very pleased with the #29 bus that stops just across the street from the hotel and goes directly downtown. Our room was HUGE and had windows on the east and south sides, great for ventilation. There were also two comfortable chairs and a good lamp for reading, which is very rare in hotels. The internet service was fast and completely reliable. The bathtub was large and deep, great for soaking!
The neighborhood is not ""bad,"" as some reviewers called it, just rather sparse. I felt very safe the whole time and went out jogging in the morning with no worries (female jogging alone).
For those who are afraid of public transportation or who are uncomfortable in an urban environment, I would not recommend this hotel. But if you are street-smart, you will love this place.",4,5,1,1
"We enjoyed the stay here
We stayed here for 2 days during our recent visit to Houston. It's located near the freeway and there are couple of fast food restaurants nearby. Rooms are clean and I don't have any complaint on service. I booked the hotel from one of the major travel sites through their unpublished lists. So I got a very good rate and I enjoyed the stay here. This hotel has a free parking,free breakfast and wireless internet. I see the staffs are friendly, i wanted to take couple of printouts from the computers for guests near the lobby, they did not charge for it, it was free. Overall I enjoyed the stay and I recommend the hotel.",3,5,2,2
"Nice stay, great location
We stayed at The Mark over Thanksgiving weekend with our extended family and everyone agreed that it was a wonderful place to stay. The Upper East Side location can't be beat - so close to Central Park and the shops on Madison Avenue and the Met. The rooms are stylishly furnished with every amenity - great storage spaces - and the bathrooms are really lovely - marble, double sinks, heated towel rack - just beautiful. Beds were very comfortable.
The staff was terrific. 
The only downside was the restaurant. We had a dinner at the Jean George restaurant which is part of the hotel and had a very bad experience there due to the poor service. It was so bad we did not return for breakfast the next day but went outside of the hotel to eat.
We did have a lovely lunch around the corner at Saint Ambrose, which has terrific gelato.
All in all, a nice stay.",5,4,-1,1
"The bad night..
Lobby badly smell while I was walking in-changed 2 times for non-smoking , still smell.
Guest room is stained , window blinds are bent, the chair is broken, the wall are cracked, this hotel need help..",1,2,1,1
"Location, facilities and staff
I stayed here 3 nights in 2 weeks, once arriving very late.. 2 a.m. once arriving very early ..10 a.m. and once leaving very early ...like 4:30 a.m. In each instance there were no problems with getting into my room or getting out to the airport on the shuttle. One morning I needed a car into the city which I got with a quick call to the desk and it was waiting by the time I got down stairs. Another day when I was not on such a tight schedule I took advantage of the nearby light-rail into the city....it is a 2 minute walk and $2.50 (instead of $35 for a car). The building is sprawling so you could end up pretty far from the lobby and it is very close to the busy highway and even on the upper floor can be noisy so choose your rooom carefully if that is a problem for you.",4,3,-1,1
"What a joke!
This place is SUPER nice inside, well, sort of. All the rooms have the luxury amenities you'd expect for $300+ per night but the service is really awful. I got there at 4 and they didn't have my room ready.. Um, when is check in again? I couldn't believe it! I was so tired after a long drive, and I really needed to relax, take a shower and all that before dinner at 6 with friends. The receptionist didnt even offer to put me in a room for the first night and then switch it over. It was kind of crazy how unapologetic she was. I got checked in about 5 after staring at the receptionist the whole time and constantly asking, she seemed so annoyed. I wont be back to the hotel because of this even though it had a cool vibe",2,1,-1,1
"Mold remediation experts dream hotel
This place is a time bomb of microbiological growth. They were actively drying out walls while people where staying within the rooms. Our room's hvac unit was leaking so much that our carpet was soaking wet. There were suspicious stains on the couch and chairs. Upon checking out we informed the front desk, who appeared to have little concern. This is not a typical Embassy.",1,1,0,0
"Great Hotel, Great Staff, Great Location, .. :-)
Visited NewYork with my wife for our 25th wedding anniversary easter 2012..for 5 days
When first looking at booking this hotel was a bit unsure of the location but the pro's out numbered the con's. 
Location...
The adult store and booze store are just doors in the street wouldn't of noticed them really if the PC reviewers hadn't mentioned them. The parole office was closed over the easter weekend but on the monday morning we walked past about 10 guys waiting to get in, no one looked at us or bothered us never felt threatened at any time by the location..
Subway at the end of the street and another 5mins and you were in the centre of the hustle and bustle of times square, great place to start your day.
Hotel...
When we arrived at 6pm our room wasn't ready as the previous guest had booked a late check out but were immediatley offered another room but declined as we had requested a high room. As we decided to wait the front desk suggested we relax in the lounge with free drinks and food which was brilliant after the flight and getting through immigration.The room was a good size, massive cumfy bed, bathroom and shower good and the small kitchen a great idea just to make you feel at home. We had no problems with the lifts, possibly being on the top floor..
Complementary breakfast was good, something for everyone, set you up for the day
Staff..
Brilliant, friendly and very helpful. The front desk always had time for you with a smile. they supplied a map for us and explained the subway routes. Eddie the hotel porter was great, storing our bags for us on arrival and asking after us when he saw us during the day, always helpful.The day before we left I requested Nadine the concierge to call the car firm we used from JFK to book a return, she suggested the firm the hotel use Cityexperts $43.55 for both of us including tip. Picked up and dropped off on time, with add tip, no pressure from driver but a good service provided....
All in all.... A great hotel, great staff, would definitely use this hotel again.... enjoy. :-)",5,5,0,0
"Very good stay
Just stayed three nights at this hotel, and it was a perfectly fine stay all around. The room was comfortable, and fit our needs very well since there were three adults - and the extra sofa bed allowed for us to each have a bed. The shower was fine with plenty of hot water. The indoor pool is very small and the water is quite cold, but the hot tub was nice to visit. The breakfast was nothing special, but certainly adequate with plenty of bagels/toast/cereal available and the make-your-own Texas-shaped waffles. Breakfast is rapidly put away at 9:30am so keep that in mind if you are tempted to sleep late. Location of this property is in an industrial park, right off the highway, so you certainly need a car to stay here. However, it is a short 5 minute drive downtown or to SoCo or 10 minutes to the airport. In that way, the place is convenient, and affordable. Overall, it was a good value for our 3 day stay in Austin.",4,4,0,0
"Very impressed.
Awesome hotel. Great location. Love the rooftop pool and views. Would recommend to everyone.",5,5,0,0
"Somewhat dissapointed
I am a long time Hilton Honors Gold Member & actually stayed next store at the Garden Inn last time I was in SD. A few things this hotel needs to work on:
1. Breakfast is very weak--how about individual yogart containers instead of that hugh bowl of it that sits out for hours.
2. No fresh fruit--all canned--can't remember I saw that anywhere decent.
3. The front door is not an automatic door that is just about standard everywhere else.
4. My inside door lock (that bracket you use to make sure not even the housekeeper can't come in) was broken--When I asked yo have it fixed--it will have to wait until Monday.
5. I will say the rooms were very neat & clean & the staff was very friendly.",2,3,1,1
"NOT WORTH IT
Amenities are not worth the gouged price you pay. Basically you get a tv, 2 cups of coffee, and a bed for the price. They nickle and dime you which adds up quickly (parking excluded). I understand it is downtown Chicago but I have stayed at many other hotels in this area that do not do this. Rooms are very small and the bathroom door cannot be opened without hitting the toilet. Building is old and cramped. BOOK A DIFFERENT HOTEL!!! There are tons in the same area!!!",1,2,1,1
"My stay
Very nice boutiquie hotel in San Antonio. Nice resturant, fun bar and nice location. Extremely nice staff. Service was excellent. Anytime I am in San Antonio I will stay at this hotel.",5,4,-1,1
"A good experience
We had read mixed reviews for the Dylan so were not expecting much but ended up being pleasantly surprised. The main lobby was clean and modern and on checking in the staff upgraded us to a king size room to ""give us more room"" (we were two sisters sharing) which was a nice gesture. I cant say we had any problems, the room was fine and the hotel seemed to be in a fairly quiet side of town as you didnt get a lot of traffic sound. 
The best thing was the location, absolutely ideal for us as it was only a block away from Grand Central and we took the subway everywhere. There was a really nice sushi place down the road towards the public library (mia sushi) and a good bfast place opp grand central (Pershing Square), I would recommend both. 
Overall we have stayed in other hotels in the city, which maybe a bit more modern, but we would stay in the Dylan again over these for the location and the good experience we had this time round.",4,4,0,0
"Worst service ever!
We stayed at the W Austin in April for a family wedding. On my first night, I was kept awake the whole night by two loud, yelping dogs. I have no problem with dogs but these two dogs were truly loud and aggravating. The hotel removed one and moved the dog but the other continued it's howling. When I called reception again, they said that they would move me to a much nicer room given the inconvenience of the situation. I explained that I had an appointment in one hour and was assured someone would bring my key up immediately. I waited for 45 minutes and finally went down myself and was issued a key with no offer to help me with moving my stuff. The new room was a third smaller with no view but there was ""nothing they could do"". I didn't appreciate being lied to about an upgrade.
Upon checking out, i was charged the correct rate but my parents were charged almost double the wedding family rate. A ten minute conversation ensued whereupon I was repeatedly told that I had booked with triple A (we don't have that in Canada and I didn't know what they were talking about) and that I had booked my parents room weeks after I was supposed to. I repeatedly told the front desk staff that I booked the two rooms within two days of each other. Each time they repeated I had not, and one worker told me to show my confirmation email. When I told him I didn't have it on me, he smirked and said ""there's nothing we can do"" - basically the slogan of this hotel. After ten minutes of arguing another staff member stepped in and said ""pull up all the info on room x"" upon which time I realized they had the wrong room!!! When I corrected him, they all laughed and with no apologies whatsoever proceeded to complete check out. Disgusting! Making a customer feel belittled is something they're really good at!
I will NEVER stay at a W again. Ever. Being implicated as a liar while being lied to is not something I enjoy.",1,1,0,0
"An OK hotel, but many problems
Let's start with the most important things:
The rooms are clean and quite large. The shower in my room was recently renovated, so it looked good and had great water pressure with lots of hot water.
The location is good too. I mean, it's not the magnificent mile, but close enough to transportation, and walking distance from every major location in downtown Chicago. 
Now to the problems:
The bed - it wasn't good. Wasn't very bad either, but it seemed old and worn - way too soft springs, sinking sensation, stuff like that.
The noise - my room had ""a view"" of the L train tracks, like 50 yards from the hotel, and the train noise was very noticeable, especially at night. I didn't care much, but people sensitive to noise will suffer in this particular room, especially when it's hot and you need to turn on the VERY LOUD A/C unit.
The room keys - every single day I would come up to the room and find out my keys weren't working. They warn you not to put them close to credit cards and cell phones, and I didn't, but they still would stop working. The reception desk seems used to it. 
Overall, not the best hotel, don't think I'd recommend it, but if you're stuck with it or with a budget that allows you to spend time only there, it'll probably be ok.",3,3,0,0
"Check your credit card statements after your stay
This hotel has a tendency to over-charge you after your stay. For us, it's 4 months after we stayed there in Aug 2012. They did that to my brother too. Otherwise, this hotel is up to par with other Courtyards we have stayed.",2,1,-1,1
"Noisy renovations and Wifi issues
The renovations taking place down the hall were obnoxious as I tried to sleep in. The Wifi was not explained to me at check-in, and I thought I was connected but was not. I ended up using my phone instead of paying $13 a day for Internet when I was already paying over $200 per night for the hotel room due to the convention in town. Not worth the price paid.",2,2,0,0
"Magnolia Hotel can be Hazardous to your Health
Under ordinary circumstances would have given Magnolia a very good review. It's comfortable and location is great. HOWEVER, my husband slipped in the VERY SLIPPERY bathtub and broke his ribs. There was nothing to hold on to to break his fall and no bath mat. Ended up pulling towel rack, outside the tub, off the wall to save himself. He could easily have gotten a concussion and/or lung could have been punctured. Management response left MUCH to be desired. They DID offer to take us to a hospital but my husband is a physician, knew what had happened, so declined (there's not much you can do for broken ribs). They transferred us to a 'handicapped accessible room', made NO offer of recompense...which many other places would have done. Wasn't till I insisted that they 'gave us' recompense for first night only. Further, when we were leaving we requested help with our luggage. After waiting 40 minutes no-one came. It was only because our daughter was with us that we were able to carry luggage to car. I wrote to the head of Stout Management who manages this chain. No response. My husband and I have traveled a lot, stayed in countless hotels and motels with no problem. The combination of extra slippery tub, nothing to hold on to and poor management response - plus no help for luggage - causes me to give thumbs down to what could/should be a lovely hotel.",2,1,-1,1
"TRUST AND BELIEVE IN THE REVIEWS YOU READ ON THIS HOTEL!!!!
This hotel was the pits. The beds were so uncomforable you could feel the springs and in one of the other rooms where someone else in our party was staying the A/C wasn't working. They moved them to another room and then gave the same room to other travelers and they opened the door up on the twice with the key. The carpet was damp and your feet were black on the bottoms from the filthy carpet. The free breakfast was a joke one waffle maker and hard as rocks danish. We ended up going to Denny's down the street. Stay away from this hole in the wall its really bad.",1,1,0,0
"It's ok
Not a super great hotel, but not so bad either. The location is good, and the lobby is pretty cool, but that's about it. The rooms are fairly average and a little bit old, especially the bathroom. Still a good place to stay, but not my first choice.",3,3,0,0
"NOT a 4 Diamond Hotel
I don't mean to be extremely negative but this hotel is barely a 2 diamond when compared to all the other 2,3, and 4 diamond hotels I've been too. The customer service is understaffed so waiting while the front desk is on the phone is likely. The bathrooms remind me of Motel 6. There was rust around the faucet and drain, water pressure fluctuated constantly as other rooms may have also been using water. The shower floor mat had hair ""and other things"" all over it. My wife had to wash her hair from the spigot because of the low water pressure. The shower curtain was stained and torn. The bedroom view was a 4x4 window (not floor to ceiling like typical 4 diamond hotels). The elevators were really dirty and worn. It even dropped a few inches when I entered it on my first trip. The room lighting was poor (only 2 or three desk lamps). I don't know how they got 4 diamonds (they had to have paid off somebody). The only real positive was the hotels location. The hotel also charged me twice. Also be ware of there 100% cancellation policy. They do not allow exceptions and are a bit rude about it.",1,1,0,0
"Get What You Pay For....
We booked the Tropicano hotel as a part of the Wyndham tour stay. Let me say that if you paid more than $40 for your total stay, then you were ripped off. First, you arrive and are told about the parking. I figured this since it is technically downtown and Riverwalk area. We got a reduced rate and I was expecting a covered garage behind this hotel. NOT! You pay $11 ($17 regular price) per day for some open air parking. Next, we make the long walk from the back of the hotel to the front. This hotel is in need of some serious rehab and it looks as though it recently had rehab work done. How that is possible don't ask me. The elevators and common areas are very decorative, nice stonework, lettering, paint, etc. Well they must be doing updates one wing per each floor at a time. The door to our room seemed like it barely could latch shut. There was a piece of tissue stuck through the peep hole, where it was missing a piece. The doors were so flimsy and unable to shut on our end of the hall, every time your neighbor shut their door yours rattled endlessly with theirs. There was a young crowd/group that was there during our stay that made our trip unbearable, but the hotel alone had already turned me off and it was Memorial weekend so I couldnt entirely blame the noise on the hotel. Ive never seen hotel staff painting out in the middle of the hall during the busiest days and on the weekend. The painters did more gawking than painting which could explain why they were taking so long. Our room/bathroom didnt look bad, it looked like some minor updates had been made. Beds were okay, no bugs or anything present. The restroom through me for a loop because of the baby sized toilet that was in there. It looked like someone did some poor planning and squeezed it into a corner (it literally juts out of the wall from an angle). I wish I wouldve taken pictures of that in particular. Like I said, I paid $40 bucks (including parking) for 3 days/2 nights and that was paying too much. I've stayed in some real Mo's before, but this takes the cake.",2,1,-1,1
"Shabby and poor customer service
I visited this hotel for 5 nights in May 2012. The whole place is dark and shabby. At Reception we were met by a glum faced girl who had nothing to say to us, just handed the room key. Our room needed the lights on even first thing on a sunny morning. The hot water for showers or a bath was unreliable and only luke warm. The room was not serviced properly, the crumbs and dead flies stayed on the carpet until we asked for them to be hoovered. We had to phone each day to ask for the kitchen to be serviced and one day this was not done because ""The union would not let them do any washing up"". When asking for any information the staff simply were not interested. We had tickets for a Broadway show and asked at Reception for a taxi to be hailed, and were told to walk to the bottom of the street to hail one ourselves. What a shame that a hotel in such a convenient situation is spoilt by such poor service and dark, shabby decor. I would not recommend this hotel.",1,2,1,1
"Great Location, Cozy Rooms
The location is perfect.. In the Heart of Manhattan
Everything is accessible and nearby
Room was cozy.. a little small, but did the job as it was perfectly clean
It has a very friendly atmosphere where you get a chance to meet people.. and the staff are really helpful
The AC in my first room was very noisy, so I asked them to change the room
The other one was quieter but the view wasn't as good as the first 
All in all.. It was a nice stay
Yet, they are a little more expensive than expected for such a small room.. but what can you say ? Its the BIG APPLE",4,4,0,0
"Pleasantly Suprised
Clean, good furniture, quiet--Great rate. Clerk was pleasant and check in was fast. All necesities could be picked up in the surrounding shoping area. This hotel was close to the University area. 
/And a 20min drive to down town area.",5,4,-1,1
"Not a good nights sleep :(
The contessa is a beautiful hotel ,valet ,bellmen ,staff very helpful and friendly ...rooms are beautiful beds comfortable BUT we where in a room over looking the river walk ( extra charge ) and in a corner suite at night you can hear the traffic!!!!! Very loud because apparently they run the street sweeper and maintance the streets at night !!!!!! Oh also ask or a room AWAY FROM THE ICE MACHINE !!! very loud ....the walls are thin... This is why I gave them the rating I did ...rooftop pool and spa are awesome ....",3,4,1,1
"bad
the room smelled badly, there wasn 't any breakfast left in the morning at 8.30. The staff wasn't really friendly. Overall BAD. It was my first Howard Johnson and probably the last",1,2,1,1
"THE best customer service - My man Levi & Victor!
These people will take care of anything for you. Anything that is not going perfect for you will be handled. Easy. Can't say enough. Wish I could take them with me to every hotel I stay at. Easy going and focused on YOU, the customer. Stayed here for almost 4 weeks on business and it felt like home. They will go out of their way for the customer that can appreciate those sorts of things. And who couldn't appreciate that?
If you want a low price, but are afraid of where the low price will get you, come stay here and find out what it's like to be treated with exemplary customer service.
Levi. Victor. Stay big!
-Dave Brooks",5,5,0,0
"Wonderful Stay
We chose Hotel Drisco because of the area initially. It's a beautiful location within easy walk (5-10mins) of good bars and restaurants on Fillmore. It's also a short walk to the Presidio. Buses are pretty good and get you around easily. The Hotel itself offers great views of the city and some old-world charm inside. The over-riding memory is of the friendly staff though. They could not have been more knowledgeable or helpful - from pointing out shortcuts, best bus routes, restaurants to go to and making bookings on our behalf - they were all fabulous. We would highly recommend this hotel",5,5,0,0
"Small but Cozy
Yes, the rooms are small, but it is NYC. I had been to the Hudson before for drinks in their gorgeous lobby / bar, but this was my first time staying. My company hoteled me since the storm stranded me in Manhattan. After an odyssey involving Penn, the LIRR, the subways and a taxi uptown, the Hudson was a welcome light at the end of the tunnel. Leslie at the front desk was amazingly nice and friendly, and made a wonderful dinner recommendation - D.J. Reynolds - right around the corner where I finally was able to relax and have a glass of wine, dinner, and a smile. It's not perfect, but the beds are comfortable, the accomodations basic but cozy and totally adequate for a person or a couple to stay for a few days.",4,5,1,1
"An Oasis in New York
My wife and I recently made our first foray to New York to celebrate our 25th wedding anniversary. As we were staying for two weeks in New York, and the destination was a surprise for my wife, I wanted a hotel that would suit a longer stay without sending us stir-crazy - especially in a New York winter. I did all the usual research (Lonely Planet, Trip Advisor, work colleagues etc) and decided on the Library Hotel. 
What an excellent decision! The Library Hotel was perfect in so many ways and made our visit to New York truly memorable. I booked a Junior Suite and the room was exactly what I wanted being roomy, spotless, very well appointed and surprisingly quiet (we were on the top floor). The short hallway leading into the room gave the impression that you were entering an apartment rather than a hotel room and to cap it off we had a balcony onto Madison Ave. Perfect for an anniversary champagne even if we were rugged up in our winter coats! 
All of the hotel staff we encountered were very friendly and helpful. The breakfast was perfect for getting you ready for a day of exploring New York and the evening wine and cheese boards were a great way of relaxing for a while before heading out for a show, dinner or more exploring.
The guest lounge area on the first floor of the hotel is a real bonus as it is a perfect area to sit and enjoy breakfast or an evening drink, but also just to relax for a while during the day without making you feel like you are sitting in a hotel lobby. It's like sitting in a lovely quiet lounge area with free tea, coffee and biscuits available all day.
The hotel is located smack in the middle of Manhattan and is close to Grand Central Station,subways and bus stops giving easy access all over the island. The restaurant attached to the hotel - ""Madison & Vine"" is also excellent for a post-show meal.
Overall this hotel ticked every box and we will certainly be back there on our next trip to New York.",5,5,0,0
"Over rated and over priced dump.
Our first room had pubic hair in the bath, what a lovely welcome! We were quickly moved to another room that was basic and grubby. We later found that there was a hot water issue going on. After 6pm in the evening the hotel hot water storage cannot keep up with demand. So do not expect to shower after this time.
Breakfast was a long hike through the hotel and car park to the building at the rear. 
The waiter couldn’t be bothered to reply to our, “good morning” to him. He gave the impression he did not want to be there! The breakfast itself was OK but nothing special.",2,3,1,1
"Don't do it....
Oh goodness...I am not no that easily complains and I have never written a bad review for a hotel. First I had to pay an upgrade fee just to have 2 beds so that my kids didn't have to sleep on the floor. The only positive thing was that the front desk service was very nice and helpful. The bathroom was very small and cramped, I am small, very small. There was barely enough room to open the door and close it. There were dead crickets on the bathroom floor, thinking that if they had recently cleaned it that this wouldnt have happened. The beds left something to be desired. The floor was pretty nasty, so much that I wouldn't walk on it without shoes or socks. This is the frist Best Western I have stayed at and it left a super bad taste in my mouth about the hotel brand.",2,2,0,0
"As close as you can get to a perfect experience
From the moment you arrive the Staff is beyond exceptional . So friendly and accomodating. Veranda bar is beatiful with a giant fire pit. I met some great people both there for Business and vacations and the food is great. filet mignon, cooked to perfection and the Bartenders and wait staff are all great. , Shuffelboard table is really hard to get good at. I love the rooms and this time I got a Garden room looking out onto the fountain, the two pools are well appointed and very clean. Only thing missing was poolside food and drink service.",5,5,0,0
"Noisy
We had a room on C floor. The maids gathered on the floor from early in the morning chatted and laughed preventing any sleep. When I mentioned this to the front desk, they did not seem too surprised although they did give their apologies. Breakfast was a scrum. It was poor food. Only 1 Pancake machine was working and there was a long wait. And then the pancakes were chewy. Room was clean. Hotel is near Penn station which is why I chose it.",1,2,1,1
"Exceeded Expectations!
3 nights/4 days felt like weeks! This is more than just a spa resort, although those services are certainly varied and well delivered. But Travaasa also offers a diverse number of 'experiences' that are both fun and relaxing, and they are well described on the website. You will feel comfortable, whether traveling solo or as a group. The staff is welcoming & professional - each of them with whom I interacted was so pleasant & eager to help. The food is amazing; I had something different with each meal and was never disappointed. Lastly, the setting is beautiful and quiet, despite being just a few miles off the edge of town. Treat yourself to Travaasa - your expectations will be exceeded!",5,5,0,0
"stay clear of room 1517
staff was very nice, BUT... when I checked in I could hear my neighbors like they were in the same room- and I heard them at night too!! yuck.
The curtains were hanging not connected correctly, the bedspread was dirty, the portable mirror in bathroom had an electric short and smoked when I plugged it in. The phone in my room didn't work- and there was only one portable phone. the light was on, but it would not work- finally figured out it was unplugged... icky toothpaste smeared all over front of bathroom counter.... dirty floor... not up to other Omni standards. But again, all staff were very nice.... stay somewhere else if you have a choice",1,1,0,0
"Never again!
Took the kids here once before and my husband thought we had agreed never to go back, but it had been a couple of years and I couldn't remember why we said that, so we gave them a second try. Instant recall when we got there!
1. Check in is at 4pm....we arrived around noon. After killing several hours in the neighborHOOD, not a nice location at all, we went back to check in and the line was literally around the entire lobby and down the hall. Minimum 1 hour wait...to check in!
2. Half the rooms that they handed out were not clean and the poor folks had to wait two more hours!!! Nearly $200 a night and they automatically shortened everyone's stay by at least an hour. No apologies either. 
3. The room we got was not clean, even after being cleaned. The toilet was splashed with both blood and fecal matter. Clearly even the slightest swipe by a cleaning person was not performed. The floors were not swept. The key card did not work and the room was freezing when we got there. Turning on the heat filled the room with a smell of something burning. So far, not too happy with Fort Rapids and I am remembering all the reasons we were never coming back. 
4. Water park was cold, there were no towels at all the first day and they produced about 6 for every 100 guests the second day. The lazy river and toddler area were both closed and the hot tub was not working. The line for tubes was so long my kids didn't even want to be there. Kids not wanting to be at a waterpark? Yes, when it's not so much a waterpark as a water parking lot where all the did was stand in gross water waiting. 
5. No HBO as advertised.
6. Thin walls, loudest hotel stay ever. We could here the person next to us on their cell phone. Not just the guest on the phone but the caller as well!!!!
All around I would say it was our worst experience in a hotel, motel, b&b, inn, cabin or even tent. We will never go back and I'm sorry we gave them a second opportunity to take our money. To top it all off, any complaint was answered with ""the washing machines are down, sorry."" How does that even begin to explain anything more than the towel situation at the park? Not a fan, won't be going back. Suggest anyone considering it save up and go to Kalahari, Castaway Bay or Great Wolf....Fort Rapids is cheaper, but you are going to get far less than what you pay for!",1,1,0,0
"great hotel great location
this hotel was everything i expected and more. All the staff where friendly and very helpfull.
Its in a prime location, central to everything. Niles restaurante is an added bonus and their staff are all extremely helpfull,They can't do enough for you.
The only two negatives i found during my stay where, the shower was so tiny there just wasnt enough room and the noise outside at night with traffic etc, but i think that would be the case in any hotel in the city. But i would definately recommend this hotel to friends and would definately book again if i ever returned to New York.",4,4,0,0
"Outstanding service at the Edison
I recently spent two nights at this hotel, in a Signature Room (2nd and 3rd November). I had booked for six nights, but due to Hurricane Sandy could not get into NY until four days later. The room reservation and transportation staff were incredibly helpful and understanding, and had no problem with two delays in my arrival. On finally reaching New York, I heaved a sigh of relief!
The hotel is fantastically located half a block from Times Square, and although it was only five days after the hurricane, you wouldn’t have thought anything had happened to the City. Everything was running as normal in the mid-town area – subway, buses, shops open, Broadway shows back in business, etc. 
I’d stayed at the Edison once before, but this time I elected to book one of the new “Signature” rooms, with a queen bed. It was not enormous, but tastefully decorated, with everything I needed, including a coffee machine and flat-screen TV, and plenty of closet space. The bathroom was a bit on the small side, with not much surface to put one’s toiletries, but once again had everything I needed (including a bath-tub, which I especially requested). The room was quiet, with a nice feature being that you could open the windows to get some fresh air.
The cherry on the cake was the exceptional service I received from Victor Aybar, the Night Manager. I was struggling at one of the computers late on my second night, trying to do an online check-in for my flight the next day. Victor came to check on whether I had a problem, and if he could help. He was like a knight in shining armour! Long story short, he personally assisted me by phoning the airline (waited on the phone for half an hour for a reply), got to the root of the problem, and then sat with me at his own personal computer and helped me print a boarding pass! This was now 1am in the morning! I just couldn’t believe his kindness and patience with a female in distress! That was definitely a highlight of my very happy stay at the Edison. I will never think of staying anywhere else in the future.",5,5,0,0
"Fantastic location; I've included directions for check in
You will not find a better location for tourist area/Times Square in NYC. Theaters surround the property along with several surprisingly affordable restaurants (highly recommend John's Pizzeria). Also, the subway is only a couple of blocks away. Check in and elevators are tricky, but really convenient once figured out. To check in proceed to the 8th floor. You will see a panel on the wall at ground level elevators, enter 08 into the panel and it will give you a letter; you will see numerous elevators and each is labeled with a letter, simply go to the elevator the panel indicates and it will arrive very shortly. We asked for a room facing TS, but were advised those rooms were $100 additional so we declined; however, our side room still had a fantastic view over most of TS that we really enjoyed. We got a very good rate off Marriott website (came out to $400 a night tax and all). If I were to pay more than this I am not sure I would rate it so high. I recommend ONE drink at the bar at the top of the restaurant just to see the view.",4,4,0,0
"Room Service are grimmy people..and front desk....
Room Service will steal your belongs and try and call your room in the following days to find out if you are there to come in and steal again... Front desk I believe is involved...",1,1,0,0
"nothing special giving the price paid and expectations!
Hotel is really nice from the outside, however once you step in, you will see that the lobby is too small, the staff are mehh !
Was supposed to get an upgrade but front desk was like unfortunately we can't !
Room is like 300$ and prepaid, yet the front desk refused to wait till I get a credit card for incidentals and kept me on wait till i got it !
Needed to print a paper, they said we have no access, you will have to pay 5$ and DO IT YOURSELF !
I'm on a 3 weeks vacations and have stayed in many hotels in different cities, this is yes not the worst to be honest, but the most i feel sorry about booking !
Only good thing about the hotel was the location to be honest and that they offered us a room in 50th Floor !",2,2,0,0
"A charming hotel with prime location
We stay at this hotel for 2 nights and really enjoyed it! We loved the decor, it has its cham. Rooms are spacious and clean with comfy beds. There is free Wi-Fi and it worked perfectly.
There are free chips and cookies with lemonade in the lobby (the cookies are delicious!) and they give you a bottle of water upon your check-in. Staff is nice and helpful. The pool is small, but we didn't use it, we didn't come to LA for swimming.
The location of this hotel is amazing. Just across CBS studios and Farmer's market with the Grove. We really loved this area.There's a sightseeng bus stop near the hotel, the best way to explore the city in a couple of days.",5,5,0,0
"Please don't let them steal anyting from you!
We were ""walked"" after checking in early at their sister property Candlewood Suites near SeaWorld to this hotel. We went to check in early because we had confirmed an early check in at Candlewood Suites and they told us rudely that they didn't have any early check ins and that we just needed to come back in 2 hours...and made no attempt to even try to get a room ready for us. We went back in 2 hours and was told that a room was still not ready but that we could wait another 30 min and then we could possibly have a room. I have 2 small children and we had driven 5 hours to get to San Antonio after being walked by their sister company I was very upset, but the Manager just told me that I should be grateful that we have a room since it was spring break and his hotel was nicer so he didn't see what the problem was, and we should never be guaraneed a room by check in time because they need more time than that to clean the rooms. I threw a fit and they found a room for us (one bedroom king suite). The room smelled and didn't have a hide-a-bed for our children to sleep on. We called corporate and they called the manager and he moved us to a different room with a hide-a-bed. The elevators had piles of discarded food in them and the halls were littered with huge bleach stains. We spent the next day at SeaWorld and noticed that our towles were missing that we brought from home so we reported it to the front desk. We just wanted our towles back and didn't blame them for picking them up since they were white. The front desk person said I had to report it to the morning crew...I did so on the day of our check out and they said they would try to find them. We never got our towles back and the hotel ended up charging us for 3 nights instead of 1 night. When I called and talked to their corporate customer service people they said that there was nothing they could do about the stolen towles and that they would see what they could do about the charges. It has been 5 days since our trip, after numerous promises that we would be called by corporate and that things would be taken care of we still have not had the charges reversed nor have we seen any apology for the theft of our stuff. I would stay anywhere but this chain...Holiday Inn chain. Their customer service is horrible and the front desk staff is the least helpful bunch I have ever encountered, and I used to travel for a living.",1,1,0,0
"It's Not That Sunny at the Sofitel Philadelphia . . .
I stayed at the Sofitel Washington DC in April and had a wonderful experience. Based on that stay, I decided to plan a short vacation at the Sofitel Philadelphia in late July. While, not a bad experience; the Sofitel Philadelphia is not in the same class as its Washington DC counterpart. 
The reception desk staff at the Sofitel Philadelphia were efficient and professional. Out first room smelled like smoke and when we alerted the front desk they moved us quickly to another junior suite. Our room was spacious, but the décor was tired, slightly worn and could have used an update. The maid service was average, but the room did not feel as clean as I am accustom to. Room service was adequate, but the food was not as good as in the Sofitel Washington DC. 
The hotel lobby is nice and the common areas are fine. The gym was functional, but when I used the facilities there were no head phones for the televisions. Parking was expensive. The best aspect of this hotel was the location. 
After my experience at the Sofitel Washington DC, I expected that Sofitel would become my luxury hotel brand of choice. After staying at the Philadelphia property, that probably won’t be the case. 
If I was able to get a good deal on my rate, I’d consider staying at the Sofitel Philadelphia again. If not, there are probably better options.",3,3,0,0
"Awesome Boutique hotel, perfect location, great price
I was thrilled with me experience at the Paramount, from the time I stepped out of the car we were greeted like we were welcome, each experience thereafter was the same. Great Lobby bar. Rooms are small not good for more than 2 nights three days.....
Centrally located surrounded by restaurants and theaters, great experience.",4,5,1,1
"Second stop on our tour of the Deep South
We arrived in Memphis after a long drive from Nashville in the pouring rain. We found the hotel without too much difficulty, we then found the car park but having parked the car it was extremely badly sign posted as to how to actually get into the hotel. Having dragged our bags round for what seemed like ages, we eventually found the entrance. The hotel is extremely ornate but the decor is dark which makes the whole ground floor quite cloying. We found the reception staff patronising and almost rude and the same comments apply to the concierge. I don't know who these people think they are. The room for such a grand hotel to my mind was pokey with hardly any room to get around the bed and the bathroom was small and old fashioned. There is no tea and coffee making facilities in the room. 
The best thing about this hotel is the marching ducks which march from where they are in a fountain in the ground floor of the hotel up steps out of the fountain along a red carpet and into the lift to be taken to their usual enclosure. This occurs every day at 5pm and anyone is allowed to watch not just guests.
We visited Gracelands of course whilst in Memphis. This too was disappointing being much smaller than I had imagined and in a run down part of town. If you want to see everything i.e., the mansion, the car collection and the plane then it will cost you $70 each. We just did the mansion and grounds and this was $32.00 each. Elvis is buried in the grounds and you can visit his grave. The tour was interesting but it is all very commercial and tacky.
We visited the famous Beale Street in the evening which is only about a 10 minute walk from the hotel. Unfortunately it was very quiet as it was a Monday night and raining. We enjoyed ourselves despite this. We ate in a place called Silkys which was fun and not too expensive and then proceeded to another bar to listen to some good music. I would imagine a great time could be had on a week-end with people partying in the street but that experience was not to be for us unfortunately. Please message me with any questions you may have on the hotel or Memphis and I will be happy to answer if I can.",2,3,1,1
"Old School Elegance
The location can't be beat, you're right in the heart of shopping. And more importantly for me, next door to one of the best restaurants, Mike Ditka's. Yes, the hotel is a bit outdated and needs upgrades, but I find the place rather charming. Being a photographer, it makes for fabulous photos since it's located next to a couple of historic churches, and close to the Old Water Tower and Pumping Station. I usually book here every time we come to Chicago. Can't beat walking a few steps to the Cheesecake Factory for a slice of cheesecake and a glass of champagne either!",3,5,2,2
"Below Average Stay
I had a handicapped accessible room that was poorly designed. 
2 out of 5 days the maids didn't remember to make up my room.
The carpet was not clean. There was debris that looked like mouse turds next to the wall. I requested the house man to vacuum this up, which he did.
The maids did not leave enough clean hand towels each day to replace the dirty ones.",2,2,0,0
"Not a Bad Place
If you are headed for Chicago, on a budget, and do not need to be on a train line or on the Magnificent Mile, this is a nice neighborhood hotel. Most cab fares to downtown locations are about $15. Great breakfast place, Anne Sather's, across the street.",3,3,0,0
"Thank heaven they're renovating!
We went to L A to see a play, so wanted to stay close to the area. We decided to stay at the Motel 6 that's located 1/2 block from Hollywood Blvd. on Whitley. The location is good if you want to hang out in Hollywood. The motel, from what we experienced, is not worth the $110/night. 
Thank heaven they're renovating the rooms! We were in an un-renovated room which was amazingly clean for the circumstances. However, there was black tape on the carpet in a couple of locations (probably to cover up a split seam). The room looked out onto an alley of sorts... easy access for someone wanting to break in? It did not feel secure. 
There is parking...however, unless you get there really early, the underground parking is full. We arrived around 10:30 p.m., so were unable to secure a space there. We were given the option of going to Public Parking which is located one block West of the hotel. The cost of underground parking at the hotel is $10, and the parking garage on the other block is $12/day. Thank heaven we were able to drop off our luggage before parking!
The 2nd and 3rd floors are being renovated, so, if you stay during the week noise would be a concern. I'm pretty sure the renovations will come to the first floor at some point.
We did not have breakfast there, just coffee, which was mediocre.
I did look for bed bugs just in case! 
The guys at the front desk (both evening and morning) were a bit on the snippy side. The front of the building needed to be washed down and cleaned up.",2,2,0,0
"Personal and professional service - great place to stay
We had 3 nights here in August 2012 and had a fantastic time. Right from the start, the service we received was professional, personal and friendly. We stayed in the deluxe room as it was the only room big enough for 2 adults and 2 kids. It was smaller than other rooms we stayed in on our trip around California, but we knew this when we booked. This was not a problem and there was more than enough room for all of us. 
We also had the private patio area, which we used every night. Perfect setting!
The room was immaculate, clean and nicely decorated. It was light and airy and very comfortable. The main bed was huge (a super king I think!) and the kids were on temporary beds. They loved this as it was the only hotel on our trip where they didn't have to top and tail!
Bottled water was complimentary and we had a fridge, which was very useful. Coffee was also in the room, but other drinks were available from reception, along with fruit and biscuits throughout the day. Breakfast was provided, with cereal, pastries, muffins, fruit and yoghurt. There were also a selection of drinks. This was lovely, and we ate in the outdoor patio next to reception, which is very pretty. 
The location is superb, being on Sunset Boulevard in Brentwood. It is a very safe and affluent area, close to LA, theme parks and Santa Monica. 
This hotel made our stay in north LA perfect. We'll definitely be back!",5,5,0,0
"My adventures in the park.
I travel on occassion and usually choose the Park Central due to the great location and reasonable rates they offer. Its only a 4 block walk and your in the heart of the city. Check in was easy the customer service and front desk are great, i was checked in by Ricky, who made it a breeze after a 8 hour flight!, the room is a good siZE for some of the past places ive stayed in new york that are a box. The maid service is very on it about making sure you wANT Your room cleaned. I ate at the restuarant which, in the evening has a nice vibe and the bar has a nice turn out. The lobby is clean. For being a big hotel the floor was very quiet. this is great if you want to be in the center of midtown The Manager Ricky and staff made our trip welcoming. Thanks again and well be staying there our next visit in town!",5,5,0,0
"Not worth being close to the base- ***AVOID LIKE THE PLAQUE***
This hotel is truly disgusting! First of all, we asked for a non-smoking room and it smelled so much like smoke we couldn't breathe. More importantly, the room was so filthy that we avoided being there the entire time we were in Lackland. There was a tampon wrapper on the floor (which stayed there the entire time, even though they brought us new towels everyday). Also, there was an open safety pin on the carpet that also stayed there the entire time. The coffee pot was literally rusted to the coffee pot. The towels were so worn they were see through. The tiles were falling off of the ceiling. There was a pickle stuck to the wall with ketchup...no joke. I am not a picky person but this was seriously the most repulsive place I have ever stayed. It is close to the AF base but you still have to drive onto the base to get to your Airman so I would recommend a different hotel ANYWHERE ELSE. DO. NOT. STAY. AT. THIS. PLACE. We are still wondering if we brought any bed bugs or diseases home with us.....Shame on the owners!",1,1,0,0
"Average at best Depending....
If you basically only use the room only to sleep I'd give this place an ""average"" rating at best. If you spend a few awake hours per day in the room as I did, then I would not stay here. I observed all of the following:
Carpet and ottoman was very worn and had some pretty big, dark stains in many places. There was NO CABLE TV, only a few basic channels on an old Zenith TV....No CNBC no business network, not much of anything! The bathroom faucet leaked, and in the sink and shower the water would get only warm, not hot. It was difficult to adjust the room temperature as there was no ac / heat choice. It had only on or off, and hi / low, and put out slight heat in the AM hours and cool air in the pm hours, not able to adjust. The bath towels were ridiculously small, barely bigger than hand towels, and thin material. The bathroom was tiny and very cramped. There was no telephone book for yellow page browsing, and I could not call the front desk because the phone menu paper was missing from the face of the phone which had several buttons, but did not know which one was which due to missing face. The full ceiling to floor windows afforded a nice view, but because that side was all window it was very loud with outside noise. I could hear a toddler throwing a fit outdoors on the sidewalk below from my room 10 floors high, not to mention traffic noise, constant honking, airplanes, and sirens. 
The person I was with who had a separate room, and upon his check-in, he found the room still occupied with others' property, and it had not been cleaned. He had to get a different room. (Note: Since the TV checkout would not work I checked out at the desk and the person next to me who just checked in had the same complaint). The desk lady was very rude to her as well. To top it all off on checkout day the buffet breakfast cost $23 dollars for one. It was an okay breakfast, but I've had much better breakfast buffets that were complimentary at Best Westerns. AND the internet in the business center of the hotel was 49 cents per minute for crying out loud. I've stayed at many Best Westerns and other two and three star places where it's free.
The room was clean and the security seemed to be right on top of things when it came to people entering and exiting the front doors and the elevators, and the location was convenient if you need to stay in the area of Korea Town for business etc, but just be aware if you have to hang out in the facility, you can expect the above mentioned concerns.",2,2,0,0
"Amazing stay, superior service!
I stayed at the Palomar San Diego this week while I was in town for a work convention - it was amazing! 
From the moment I arrived, the service was nothing short of top-notch. My flight got in well in advance of check in - so I arrived to the front desk at 11 a.m. to see if they could hold my bag until check-in time. Not only was this not a problem, they told me they were happy to allow me to check in right then! After going to my room, I found that I'd been upgraded from a standard King room to a beautiful king suite, complete with living room, bedroom, two bathrooms, one of which was huge and included a beautiful walk-in shower and oversized bathtub. What a nice treat!! 
Within an hour of checking in, I was at the outdoor pool with my laptop ready to work away. Wifi works at the pool as well - great way to enjoy the weather while still getting work done. The pool had a nice bar, eating area, comfy loungers and even a DJ playing great music. 
The next morning when I headed off to the cenvention center, the front desk greeted me by name and offered directions. 
I had room service twice on the trip - both times delicious. The in-room dining attendant also called my room two hours after delivery to make sure I enjoyed the meal and to ask if I was ready for the dishes to be cleared - such a minor detail but again another proof point to the amazing service. 
I highly recommend this hotel - it's in the heart of the Glasslamp district and easy walking distance to shopping, dining, bars, live music and an easy walk to the Convention Center. 
Special thank you to Johnson at the front desk and Sebastian with in-room dining for going above and beyond during my stay - what a great example of Kimpton service!",5,5,0,0
"Good by convention hotel standards except
To begin with, you've never seen uglier elevators. Yes, I know, ugly elevators never killed anyone but there's always a first time...
Second, the in-room internet runs at 1990s speeds, even though it is a hard-wired ethernet connection (that you pay extra for, I might add). 
Take those two items away and you've got a fine convention hotel, very clean and quiet -- for street noise if you face the convention center as opposed to Pratt Street, though you can hear adjacent rooms. And convention-goers who don't get out much tend to make a lot of noise in their rooms.
It is also a very easy enclosed trip to the convention center, and is also near the light rail to the airport (only $1.60, speaking of 1990s), in case you are on a budget.
I went on hotwire for this and found the value to be outstanding -- a 4-star hotel at a 2-star price.",4,3,-1,1
"Nice clean place to stay
The room was large and clean. My husband particularly liked the large TV! There are not many eateries near this location but I was pleasantly surprised to hear that they can shuttle you to a nearby restaraunt if you needed to go. Also, we used the shuttle to get to the airport. Just to forewarn, they run every 30 minutes in the morning so plan accordingly (our flight left at 7:30 am) so we had to wake up extra early to ensure we got on the right huttle. They were very nice though so I am sure they would accommodate you if you asked to go inbetween the half hours. Overall a great stay!",4,4,0,0
"Gross!
We stayed here one Saturday evening as we were visting Philadelphia for a concert. The hotel prices across the city were extremely high due to the marathon and this was the most reasonably priced place we could find in the downtown area( $180 for the night). I read the reviews and figured we could deal for one night. We are honestly not picky but please let me tell you this place was DIRTY! Hairs on sheets, crumbs all over bedspreads, warped carpet, filthy bathroom, and doors that looked like someone dipped their hands in grease and wiped them all over it. Overall it was GROSS! We only slept there but this is not a place I would want to spend a weekend. Only plus was close location to Old City restaurants and attractions. We won't be back...don't do it!",2,1,-1,1
"Very Charming Inn
My husband and I had a very wonderful experience at Admiral Fell Inn, Its no frills but the service and people are excellent,Very clean hotel its about a 20 minute walk to inner harbor the shuttle will pick you up at pier 5, which was fine for us, A lot of bars down the street nothing fancy you really have to go in town for that charming street.",4,5,1,1
"Expected 4 stars
Hotel Pros: The hotel and staff are very nice. The beds are very comfortable, they have complementary waters in the work out room, and they have fresh cucumber water in the lobby.
Hotel Cons: 1) The bathrooms are incredibly small and it is difficult to close the door because of the tight space. 
2) The beds are comfortable but they don't have fitted sheets. Instead they have non-fitted sheets tucked in like a fitted. The smallest movement makes the sheet come untucked. Because of this I ended up sleeping on the mattress (no mattress pad) both nights of my stay. 
3) I had to request house keeping, they did not come on their own. 
4) The walls are INCREDIBLY thin. We were woken up at 6 am by the people in the room next to us. The adults were speaking at a normal voice level, the children were screaming. We could hear every word of their conversation (even the adults).
Spa Pros: Clean.
Spa Cons: 1) They have a lot of colors to choose from but they are situated so that you have to sit on the floor and sift through them. 
2) The pedicure chairs are really old. One had leather missing, while the other had what looked like bird poop on it. 
3)WAY overpriced. WAY WAY WAY overpriced. I got a ""classic manicure and deluxe pedicure"" (total of $75). My ""nail technician"" filed my nails crookedly and gave me attitude when I pointed it out. There was no massage included in the manicure - you have to pay extra for that, something I did not know. The deluxe pedicure was only deluxe because they do an exfoliation - still no massage, that costs even more. The nail salon I normally go to offers manicures (including hand massage), pedicures (including leg and foot massage), and neck and shoulder massage during the pedicure for $45. Had I known that I'd be paying $75 for what essentially was a polish change, I would not have gone. Luckily I had a Living Social deal and only had to pay $50 - this is still more money for receiving less, though.",2,2,0,0
"Amazing!
Me and my boyfriend recently stayed at the Donovan house and could not have been happier. The hotel is very modern and clean. The rooftop pool is great, since you can enjoy the view and get a drink without having to go far. The Hotel is pure class, but what made out trip even better was the wonderful hotel staff. Jeanine and Janina were so helpful and Nice. The staff trully took our stay over the top. Thanks Guys!!",5,5,0,0
"pennsylvania, or prison?
My daughter recently visited new york and had the unfortunate misfortune to stay here for one night. Firstly, she had to wait till 11pm for her room to be cleaned, they did allow dogs in the hotel, and there was urine on the carpet, hopefully from a dog not a human! The bathroom appeared to pre date second world war, there was yellow grime around the bath and sink, hair all over the walls and stained toilet, flies were buzzing around the bathroom. The carpet was old and buckled and could be a hazard to older people. The corridors were long and dark and reminded her of the shining. Really would not recommend this hotel unless the only alternative was to sleep on the street.",1,1,0,0
"What a disappointment
This hotel was recommended to me by a friend. I'm in Chicago monthly and usually stay elsewhere. I will not stay here again. In fact, this may be the worse hotel I've stayed at in years, even though I paid extra for a nicer room. It took three days for laundry to arrive, though the hotel advertised same or next day service. The restaurant/lobby bar is closed (though they did not bother to mention this to me at booking). The bar on the roof is the most disappointing on in Chicago on every level--from cost, to pour, to crowd. And when you order room service, no one answers the phone. Call down to the front desk, and they tell you [seriously!] to leave a message and hope they'll bother to prepare your order. Never have I stayed at such an atrocious hotel. And I booked directly, at full cost. Don't make the same mistake.",1,1,0,0
"A few pros, a few cons
I was traveling on business and looked for a hotel close to the downtown convention center.
Pros: 8 minute walk to the convention center, Starwood points, room smelled clean, bed comfortable
Cons: arrived around 10:30pm on a Sunday night and no one was at the front desk to check me in - had to talk to the bartender to get service at the front desk, a roach came out of the sink in the room, the gym looked like it doesn't have any windows/depressing - I went for a run instead",2,2,0,0
"Noisy rooms, a little worn
The positives: great location, hip vibe, nice rooftop bar, comfy beds. The negatives: it feels a bit worn, slow elevators, the shower had mold, and very noisy doors. I did not think you got enough bang for your buck.",3,3,0,0
"Great location, average hotel
The Menger lobby is beautiful and historic, and definitely worth walking through. The restaurant, The Colonial Room, while pricey, is also very good. (Brunch is amazing) The Bar is a great space and has the best Long Island Iced Tea I've had. ($9, but worth it. A beer will put you back $5, but there is a pretty good selection.) The location is perfect if you are hanging around the riverwalk. The Alamo is right next to it, the mall is right there on the other side, Pat O'Briens is across the street. It really is in the heart of the riverwalk. All of these things make The Menger the perfect place to stay.... until you check in.
The front desk staff seemed apathetic, and it wasn't even busy when we checked in and out. They seemed to have all kinds of trouble processing our school payment and tax exempt forms. Maybe they were having a bad day...
Now, after seeing the price for a room, and walking through that beautiful old lobby, I had great expectations. The room was such a letdown, though. I have paid $50 for a room that was on this level. Everything seemed old- not historic old, just old. Some things can't be helped in an old building, and I get that, but carpet, bedding, towels, fixtures, etc can be nice. The queen bed, was not a queen. I have one at home, and this was not one. The shower changed temperature about every 30 seconds, which seems to be a common complaint. There is no space in the bathroom to get ready, do makeup, etc. Everything just seemed miniature in the room. Luckily I wasn't in there much.
For $50 or less I would expect what we got, so I figure the balance comes down to the great location. Other people who were also at the convention said their room was a little bigger, so maybe that's luck of the draw. They agreed that everything was a little run down, though.",3,3,0,0
"Outstanding hotel
My wife and I have just returned from a 5 night stay at the Waldorf Astoria Chicago. Good central location downtown and with easy access to the 'L'. The rooms and in particular the bathrooms are exceptional. However the real highlight of this hotel is the staff. They cannot do enough to make you feel welcome. All staff including the Guest Relations Director introduced themselves. I have stayed in some excellent hotels in the USA but the Waldorf Astoria Chicago is in a class of its own.",5,5,0,0
"Lived up to expectations.
On our way to see the US Grand Prix in Austin, we stayed in The Lancaster for one night, and thoroughly enjoyed the ambiance and helpful staff. Friendly greeting at reception and our room was comfortable and well equipped. 
We dined in the restaurant and had a great meal, with excellent service. The hotel is undergoing a refurbishment and hopefully will retain its character and charm. Living in the UK we might not be back in Houston anytime soon, but we would not choose to stay anywhere else when we are.",5,5,0,0
"Friendly staff, great location, lovely room
We just returned from a three night stay at the Staybridge Suites on 40th. Overall, we would rate it an excellent experience. We arrived very early so the room was not ready. That was fine, we just needed a place to store our luggage while we went to meet our walking tour. They handled that well. When we returned had a great corner room on the highest floor (32). I suspect it was because my husband alerted staff to the fact we were celebrating my 40th birthday. Later, they also sent up some chocolate covered cherries, cranberries and blueberries along with bottles of Evian and a cute birthday note. Such a nice touch.
Sitting in our easy chair in the corner of the room, we had a view of the Empire State Building. But that's about as close as you'll get to a view. I don't need it in a room, there are plenty outside.
The kitchen was convenient though we really didn't use it too much and I might have liked a bathtub, but it wasn't a big deal - shower only is often preferred by many.
We did not have issues with the elevators, but I can see it happening. They were working on the lobby floor one evening and only 2 elevators were available.
The breakfast area is too small for the number of people in the hotel but we managed. The selection is quite good - hot and cold choices. 
I would agree with others that the doors do not adequately keep out the hallway noise, though there seems to be only 8 rooms per floor so it's not like there's a lot of people.
The rooms were lovely, the staff was quite friendly and the price, for the area, was excellent. I booked a AAA/CAA rate and happened to keep watching the hotel site. The price went down closer to the date and I was able to get an even more reasonable rate. Our wireless worked fine and we felt we got good value for our money.
I found the street typical of many side streets in NYC. It may be slightly grungier but it's also quieter. I liked that we were minutes from Times Square but also had the flavour of Hell's Kitchen around the corner. The Distrikt, The Fairfield and a Four Points Sheraton were all one right after the other on this street so there were plenty of tourists. I never felt uncomfortable or nervous.",4,4,0,0
"Since it's in Hollywood - ""What a Dump!""
A dirty, run down mess of a hotel. They were replacing the carpeting when I arrived. The elevator was out of service and since I had requested a handicapped room online, it was a nightmare getting to my room on the second floor. As someone wrote, they think they got bed bugs. I agree. I have bites all over my legs. I would never stay there again. The room is small. I had to request a light bulb. The ceiling fan made lots of noise. On the plus side: fridge in the room, great location, free bumpy parking lot out back on a very busy corner. You will definitely need a car here. No effort was made by the staff to offer help with my luggage.",1,1,0,0
"Dirty Sheets, Hair on Towel, Previously used Shower Cap....unreasonable manager...
THIS HOTEL WILL NOT CHANGE YOUR BED SHEETS DAILY, and no one at the hotel will inform you of this and no sign will be posted in your room regarding this. We only found out after coming back to our room on third day and finding our sheets from the nights before with wing sauce was back on the bed. We have immediately called and informed Cassandra at the front desk and the response we got was "" I am sorry, I will see if our delivery guy have some clean sheets for you"". An hour later, we had wrinkled sheets brought to our room that we were expected to change ourselves. We have unsuccessfully asked for another room. We were also not able to speak to anyone in management as they would not be available untill the next day. But this is not the only red flag of this hotel…..
On the very first day, I realized that the SHOWER CAP WAS ALREADY WET IN A RESEALABLE BAG . The plastic casing had several scratches. It seems like this was previously used.
THE FIRST TOWEL I TRIED TO USE HAD A THIK HAIR STUCK ON IT.These incidents marked a very unpleasant first day, but I was hoping the rest of the stay would meet my expectations and I would not have to spend any of my vaccation time complaining but....After the sheets incident, we had discovered yellow stains from the bed padding ( looked like urine), there were several little holes on the bottom sheets, the green bedskirt also had white stains…..
The worst part of our experience was the converation with the general manager of this hotel, Sunny made it sound like he was doing us a favor by having someone change our sheets more than 2 hours after we complained. The hotel staff who made our bed should have never put back sheets with wing sauce on the bed in the first place. But this was a concept that was hard for Sunny to grab. Sunny did not have anything to say regarding the previosuly used shower cap nor the towel with the hair. It was MY WORST HOTEL EXPERIENCE. STAY AWAY FROM THIS PLACE.",1,1,0,0
"Walking distance to AT&T Performing Arts Center
Nice size rooms and good city views. Beds comfy, but heavy comforters are cumbersome. Nice bar menu in lieu of full dinner prices; well drinks $5 @ happy hour. No pool or hot tub, but two computer terminals available at no charge in lobby. Fun to watch ice skaters in rink adjacent to lobby. Valet parking is $23, breakfast buffet $19 with spotty service --ouch! 
Easy 4-5 block walk to Symphony Hall, Winspear, and Performing Arts Center. West End, Deep Ellum would require short taxi ride. Just a few blocks to Dallas Farmers Market.",3,4,1,1
"Customer Service at its best
I stayed at XV Beacon in early February for business. The hotel is beautiful, very clean and beautifully furnished. I turned my car over upon arriving and did not see it or need it again for three days. The hotel is centrally located for a nice walk (weather was very good for February this year), and the on-call hotel car was an incredible convenience. I visited a family member while in Boston and the driver was extremely courteous and professional and even waited to make sure I was met at my destination prior to leaving. The entire staff displayed excellent customer service skills. Would highly recommend to others.",5,5,0,0
"Great hotel, especially for a layover!
We booked a standard room for a PHL layover. Beautiful property! Wasn't at all what I expected to see for an airport hotel. Beautiful carpets and furnishings. Everyone was very friendly, the room was gorgeous, beds were decent, fantastic shower head in the bathroom, room was very spacious - it had 2 beds, desk, dresser, and we still had plenty of room for our 5 suitcases and to set up a pack 'n play. When we looked at the room service menu, we figured we were going to have to try to order food for delivery in order to get supper for the 5 of us (2 adults, 3 kids under the age of 6). Thankfully, we decided to stop by the restaurant to see their actual menu - the room service menu doesn't at all reflect the variety and vast selection of items available in the restaurant on-site. The kids menu was great, and we all enjoyed our meals. The location of the hotel is perfect for catching your connecting flight - it is connected to Terminal B. -We arrived in Terminal F and made our way over in about 20 minutes (walking - with a luggage cart with 5 suitcases, stroller, 3 kids - might be possible to walk there faster! :) ). There is a shuttle that can take you from Terminal F to the other terminals, but we decided to walk instead. The next morning, the hotel offered a complimentary shuttle to get us to Terminal A for our connecting flight. It comes every 20 minutes or so. 
Very impressed with our stay - so much so, that we would consider connecting through PHL again for future travel knowing that the option is there to layover at this hotel.",5,4,-1,1
"Location OK, but major SNAFUs and service level appalling
Initially, the desk gave us a room, where – when we got there and unlocked the door – someone obviously still lived. This came as a huge surprise to the staff (very reassuring!), but they did get us another room. 
Our room was on the ground-floor with a nice balcony overlooking the marina. Unfortunately, there wasn't any chairs out there. But after having asked thrice in two days about the possibility to get a few plastic chairs (and being promised that someone would look into the matter), we were told – in a quite patronizing tone – that the chairs got stolen all the time, so they didn't provide them and we should just forget about it.
This was just one of several examples of very poor service indeed. Another time we witnessed an elderly gentleman (walking with a cane!) asking if the reception would please call him a cab? 'No, I think there might be one outside, you should go and check first.' Nice.. I think 'appalling' is the phrase we're looking for here.
Also, the staff often gave advice on directions, shopping and dining opportunities nearby, which – on several occasions – turned out to be completely off.
Bottomline: The location is nice and actually quite close to the mall, the Metro, dining opportunities and basic shopping. But the hotel is a bit run down. And you're totally on your own regarding where to go and how to get there. So if you expect anything more than the most rudimentary service (or whatever you'd like to call it), don't even think about staying here.",2,3,1,1
"Perfect base for A week in Manhattan
My partner and I stayed at Le Parker Meridien for 7 nights at the end of September. First impressions of the hotel were great, the entrance lobby being very grand with modern art on the walls. The service at check in was excellent and friendly, however there was no offer of help with our 5 cases to our room. We stayed in a park view room on the 37th floor, and the room was fantastic. The view over central park was stunning, we didn't close the curtains for the entire week such was view both day and night. The room had a huge TV on the wall with lots of channels which was good for entertainment whilst we rested after a long day and before going out for dinner. Location-wise, the hotel is very central for all tourist related places and there are lots of good restaurants very close to the hotel. We tried the Burger Joint (the queue was around 20 minutes) and although it was good, it wasn't amazing, perhaps I had high expectations after reading so many good reviews. The barbers shop was a nice touch and I had a old fashioned wet shave which was well worth the $40 I paid. All in all, we had a lovely time in NY and the hotel was a great base to see the city and comfortably relax in. Well recommended.",4,4,0,0
"Nice Anniversary Stay
We booked a city view room. It was very nice, clean and oh so cozy. (Very small for the price.) The location is great. The hotel supplies a complimentary shuttle van around the downtown area. We were able to park our car and either walk or use the shuttle both days during our stay. The staff were extremely pleasant and friendly. Check-in and check-out was a breeze. As someone else mentioned in their review, the trains were noisy, but the noise didn't hinder our sleep.",4,5,1,1
"Couldn't Pay Me to Stay There Again!
The hotel felt old, very narrow, and very small(even the elevator). I booked a room online that was supposed to be a smoking room. The room wound up being a non-smoking room, which wasn't so bad, until we opened the door to the room. The room was extremely small. The entire room was a king size bed, a small table, and an EXTREMELY SMALL BATHROOM. The carpeting was ripped in places and looked dirty. The bedspread was an old blanket. The bed had five pillows that were supposed to be white. Two of them looked yellow. The room was hot. We turned on the air conditioner and it never cooled the room. Our TV was broken so we couldn't use the channel guide, nor select a movie from pay-per-view. The hotel promised a ""hot breakfast"" which consisted of white bread and untoasted english muffins which you had to toast yourself and waffle mix. ? The kitchen or ""cafe"" was small, cramped, and dirty. I have NEVER written a bad review in my life but hope this will help at least one person decide NOT to book this hotel. The location was nice and that is what you're paying your money for - nothing else! The online advertisement boasts a ""European"" style hotel. If that's what most hotels are like in Europe, then I never want to visit! I beg you not to pay anything for this hotel and consider booking elsewhere and taking a cab to get to your next day destination! The Comfort-Inn franchaise should be embarrassed of this hotel!",1,1,0,0
"Really nice
I had a lovely stay at the Westin. The nicest thing about my room was how quiet it was, and I was able to have a really good sleep.
The staff members were very nice, esp. the valet.
Two complaints: I always got lost going to my room. Signage could be better. The other was the price of using a computer in the business center. It's outrageous that you have to pay for that. It seems every hotel in America allows you to have free access to a computer so you can check your e-mail. Not this hotel!",4,4,0,0
"Incredible and Releaxing Stay
Stayed at the Hilton San Diego Bayfront for a conference and brought along the girlfriend to make a side vacation of San Diego. I don't know if there are any bad views in this hotel but our room had an amazing view of the bay, the water front park/village, downtown and the Padres ball field. The rooms was exceptionally clean and comfortable. I only wish that it still had the refrigerator for all the left overs we had from many good meals. The hotel staff were suprisingly friendly for such a large and busy place. We enjoyed the spa, steam bath, relaxation rooms and the oil scented couples bath, all very relaxing and suprisingly affordable. The swimming pool and hot tub area was well maintained and clean with an unfortunate view of ships loading at the Dole warehouse. Food in the resturant downstairs was actually good the 3 times we ate there. I did find the Gift shop to be very expensive, paying nearly $8 for a toothbrush. Would love to stay here again in the future.",5,5,0,0
"excellent hotel
Nice rooms, friendly and efficient staff, and a great pool area. Enjoyed drinks on the terrace. Only blip in our stay were the excruciatingly slow elevators.",4,5,1,1
"A very different experience for me
We had a 12 night stay at this hotel in Sept 2012 and it was very different to the reviews we had read for this place. 
Our experience:
1. money STOLEN
2. dirty rooms - previous guests rubbish was still under the curtain separating the bathroom and bed area
3. 'gallery' facilities were often broken - coffee machine didn't work, no cups
As for the stolen money, I do admit fault that we didn't lock it in the safe (learnt from another review where money was stolen from the safe) nor in our luggage, but it wasn't exactly left out for all to see. LIving in a hotel for 12 nights, you tend to put things away in drawers and shelfs. The money i had was tucked away and you really had to go thru our possessions to get to it.
If housekeeping was that thorough, makes you think huh. The thought of someone going thru all your stuff while you put trust in their professionalism.
So 'mission control' was no help, they just hand you over to the security team and even when i gave feedback to them, I was pretty much ignored.
It's not all negative thou, the security team are doing their best, interviewing staff and updating us.
It wasn't a lot of money and I dont expect to hear from them again but it's a downer on the whole experience. Up to you what you make of this review.",2,1,-1,1
"nice place business or pleasure
i use this hotel for business really nice place breakfast was great and they have a nice lazy pool",5,4,-1,1
"Room had a smell
This Days Inn looked promising, but there was a smell in our room that was a perfume trying to mask a bad smell. It wasn't bad enough to switch rooms. Also, the area was a bit suspect at night. There were some people hanging outside the hotel at night and in the morning that probably didn't belong there.",2,1,-1,1
"Lots of style, but lacking substance
We chose this for one night on a last-minute booking because of the location, so we got a heavily discounted rate. Based on our experience, it would definitely not be worth the full rate. This is certainly an impressive building, with a huge central atrium which contains the bar/restaurant. The rooms all overlook this central space, which is the main problem (ignoring the ""Cell Block H"" feel). The noise is dreadful. Even though the rooms have ""noise cancelling"" gadgets, these don't really work. On the night we stayed there had been a function in the main bar, which meant that there was loud music playing until late. We would never have got to sleep without the help of jet-lag. The room was a reasonable size, and the bathroom was fine, but the bath/shower towels were very small, not really practical. Overall a disappointment.",3,3,0,0
"should have stayed somewhere else
looking for a room close to everbank field on a busy weekend had to settle for this . While it was cheap $50.00) and a few minutes drive from the stadium , it was pretty bad.The room was dirty and smelly and the paint was peeling off the baseboards , the pillows were worn out and there was dirt on the tub.a strange guy came by the room and knocked then excused himself and left.",2,2,0,0
"Convenient and Secure Hotel in NYC Theatre District
We visited the 1st weekend of August 2012. We stayed in a newly renovated room on the 15th floor. The room was small but efficiently laid out and very clean. Bathroom was good. Room was quiet. We had a view of 8th Avenue. Our friends had a room on the 22nd floor and had a view of the NYC port area. The elevator system is unique in that you enter the floor and you're prompted to which elevator to take. Hotel is only a block away from Times Square.",4,4,0,0
"Worst Hilton experience I have ever had
I should have known this might be a bad experience 2 months before our actual trip, since they had no concept of customer service. Tried to reserve the Presidential suite but supposedly only one person was responsible for booking that- good luck getting a hold of her. They would not return calls. Booked it anyway, in May for July stay. Guaranteed reservation for 2 rooms with corner, Panoramic view. When checked in, we were given 2 basic rooms, on 4th floor. This is a Hilton; the rooms were not up to a Hampton standard. When we complained the next morning, we were told that they would ""upgrade us""- 8 hours later we were still waiting. We finally went to the front desk and found a gentlemen named Omar. He showed us several rooms for options and we finally moved to our promised rooms 24 hours later. This was only because of Omar; no one else had any idea of customer service here. The views were nice from the new rooms (21st floor), but as a Hilton Diamond member I don't usually have to jump through so many hoops and complain so much to get what I reserved. We stayed 3 days. Good location but not very impressed with the staff or attitude of the employees. After the trip was over I called Hilton and complained; the manager of the hotel emailed me an apology, but that was it. No offers to make ""it right"" or anything. Again, I am not sure he even cared about our dissatisfaction. Won' t stay here again.",2,1,-1,1
"Affordable, but dirty
The hotel is conveniently set in the heart of Midtown at Lex in between 47th and 48th. Great location and excellent people to greet you. It's nice to have free wifi too for a change. The bed was extremely comfortable, and the rooms are among the largest I have ever stayed in New York, where I can fit most hotel rooms in my bedroom closet. But, and this is a big but for me, I thought the rooms were filthy. I can live with the stray hair on the floor, but hair was gunked on the underside of the conditioner bottle. I threw it away. The glass shelves in the bathroom were so dusty that I wiped them off myself, essentially sacrificing my wash cloth for the day. In the corner between the bath tub and toilet, soot seemed to be fermenting. It was just flat gross. But, the thing that irritated me the most was the waste baskets still had Kleenexes in them when I first checked in, and the cleaning lady never emptied them during my four day stay. I suppose I could have asked for a better clean up, but I'm in town for work, not for managing the cleaning crew. This is truly a fine building with wonderful art inside. It would easily be a 4 star, maybe even a 5 star, in my opinion if it were just cleaner.",2,3,1,1
"Avoid it
I called them to ask for the direction of the parking lot when I arrive there. The phone number listed on hotel.com is actually the owner's cell phone. It's not an issue but it seems very unprofessional. Apparently they don't have a private parking lot. he directed me to park at the Wells Fargo Bank's parking lot across the street. Then he asked me for the key so he could move my car to the sidewalk in the morning before the bank is open. I wonder how they got their license. The employees are rude. They don't even greet you. When you ask them something they act like annoyed and just play video games on the computer and answer you with their back turn to you. 
The room is small. Typical motel setup, dirty carpet and cheap furniture. There was a spider on the bed when I turn on the lights. Air conditioner is loud. The bathroom is clean but the towels don't look very clean and lints are peeling off.
It claims to be a 4 stars hotel but from my experience it's far from it . I wonder if it's accredited. Avoid it at all cost.",1,1,0,0
"safety was of little concern...
This was my second visit to the Crowne Plaza in less than a month--I was in Austin for two conventions. Unfortunately, the Doubletree was full and this was the best alternative in terms of proximity to the convention site.
I did not write a review the first time because I found it to be just ""average"". The room I was given was ""okay""--nothing to write home about. Like others have noted, the hotel itself is older and in need of some renovation. One thing I did see was room service trays that were left out in the hallways for far too long. There was one infront of my room that was there from the time I checked and was still there when I retired for the night. Also, like others noted, the friendliness of the staff was hit or miss. Some staff were exceptionally friendly, while others (lady at the front desk) were kurt and downright unfriendly. 
This time, however, I had to write a review. Everyone that I have told my experience to has been appalled at what I went through--specifically the hotel's lack of an apology.
Let's first start with the room. When I arrived, I was told that there were no king-size single rooms clean yet, other than a handicapped-equiped room. I was actually told that the room was bigger than a regular king, so I agreed. What they failed to mention was that this ""bigger room"" was adjacent the staff elevator. I could hear it go up and down all night. Again, let me reiterate, I am not a complainer, so I let this slide. FYI, if you have a fear of mirrors, this is a perfect room for you, as there were none, except in the restroom.
Where my HUGE issue lies is with what happened on my second night's stay. Not wanting to stay in my room listening to the wonderful melody of the elevator making its trip up and down all afternoon, I asked if the shuttle could drop me off at a mall--being a single woman in an unfamiliar town, I decided that going downtown by myself would be unsafe. The irony of what happened was not lost on me.
I was told that the shuttle could take me to The Domain. It is actually a very nice shopping center with a Neiman Marcus, Tiffany & Co., Louis Vuitton, Dillard's, etc. I was dropped off at about 3:45-4:00. I was told by the driver that he would be getting off of work after 8:00, so I should call back before then to schedule a pick-up at about that time. I thought 4 hours of shopping would be just fine, as this was an outdoor mall and it was chilly.
Fastforward to 6:50 PM. I sit down to dinner and call the hotel. I am told that a shuttle will not be able to pick me up until 10 PM. Now, I understand that this is a complimenmtary service, so I didn't make too much of a fuss. I figure the stores close at 9:00, so I can get a coffee and sit near the outdoor fireplace and wait an hour. I asked if I needed to call back. The lady said ""no"". I asked if I should specify a pick-up place. Again. she said that the driver knew where. I thought nothing of it, and proceeded to pass the rest of the afternoon and evening at dinner and shopping.
10:00 rolls around. I walk to the pick-up spot. Yup, you guessed it--nothing. I give them 10 minutes and I call. Meanwhile, please understand that I am a female, by myself, stores have been closed for over an hour, it's about 40 degrees, and I'm standing in an unknown part of town. Front desk answers and proceeds to tell me that the shuttle won't be able to pick me up until 11:00PM. I was floored. I ask them to call me a cab--which I paid for.
I get back to the hotel, pass by the front desk. No apology, no ""let's make this right"", nothing. Not even an offer to pay for the taxi, comp me a dinner/breakfast. Nothing.
Seriously, if this is what they call ""customer service"", they are seriously in need of a wake-up call. 
I will never stay here again, either for business or personal vacation.",2,1,-1,1
"Great for SeaWorld Area
We were on vacation and stayed there for 4 nights a week ago. The hotel is very clean and professionally managed. It's close to Sea World and the zoo. The staff was very friendly and professional and did everything to ensure our stay was enjoyable. We stayed in a King suite which we liked. We had a minor issue with the jacuzzi in our room and the maintenance guy was there within 5 mins after I called. The breakfast buffett was nice with lots of choices - cereals, bread, oatmeal and a hot item that they changed every day. There is a Target, Ralph and a few restaurants within 5 mins drive. Overall, our stay was enjoyable and we would stay here again when visiting San Diego.",5,4,-1,1
"HOTEL FRANK PROTESTS
I booked this hotel while I was in San Francisco last week. Apparently there is a labor dispute going on, and protestors are there every morning between 6-7:00am, and M W TH F from 3pm-6pm. Talk about ruining our week vacation!",1,1,0,0
"Excellent choice right near Beverly Hills and major sites
Clean, contemporary, central location for beaches and city sites. Friendly staff, helpful at every location throughout the facility. Furnished well enough to let you snack or actually cook as needed for business traveller. Full service (free) WiFi and huge hot tub nice touch. Easy access to parking. Good value for the area. Would return for future visit.",5,5,0,0
"Enjoyed our stay
Stayed for two nights this March. The hotel is located in what I call the ""shopping"" district, near Market Street. Very nice reception area; prompt attention and service. Upgraded to a beautiful corner room for a very small fee. Very well appointed rooms, comfortable beds, nice bathroom, and great view. There are many restaurants near the hotel and it is convenient to the cable cars; only 1 block from the BART. Be sure not to move around any of the food in the honor bar as you will be automatically charged (everything is on sensors); we were but the hotel promplty removed it from our bill. We had a good corporate rate so it was a definite value. I would certainly return.",5,4,-1,1
"Great Location, Average Hotel
This hotel has a great loction right in the Old City section of Philadelphia. However, the hotel itself is average but its prices certainly are not. There is no service to speak of. Our room, which cost over $300 a night, was very overpriced. The bathroom was ancient and the water from the sink was a trickle. The bed squeaked everytime I moved. The hotel gym was very small, smelly and when I was there lacked basic amenities such as towels.",2,3,1,1
"Affordable for NYC, small, well located
At edge of Chinatown and Little Italy. Right on subway lines( you can feel them and hear them). Staff are very friendly and most helpful- especially David. Room was VERY small but clean and bed very comfortable. Tiniest room ever with only room for one person to walk around bed. Small closet, no dresser but storage area in bedside tables. Fridge and good flat screen TV. Forget about the grubby ( but safe) area and enjoy the little Italy dining nearby (2 blocks) NYC is expensive but there's so much to see we were only in the room for a comfortable sleep so 4 nights there was manageable and affordable. We were on 2nd floor, room faced street so it could be noisy at night. Ear plugs help but a busy day in NYC makes you sleep regardless.",3,4,1,1
"claims to be much better online than it is.
stayed here for 3 nights. room was very medeocre for the price. area is good, but not close to fishermans wharf as claimed. was over a. 8 block walk to peir 39. have numerous seperate buildings, all of which are pretty old. needs upgrade badly. staff is rude, and very unhelpful, if they understand english. very rushed check in, horrible parking situation, which they still manage to charge $40 per day for. overpriced room service, and very overpriced considering its from Dennys, which is normally 4.99 for the grand slam. almost $20 for basic SMALL breakfast. charge for individual phone calls EVEN LOCAL. took almost all day for them to pick up the room service tray from hallway after we ordered. wifi is slow, elevators were scary! hardly any channels. no jacuzzi suites, or extras. the only good thing to say is they were the only hotel in town that was affordable and does not have bed bugs. whole town is infested...",3,2,-1,1
"Loved New York.
This was my first trip to New York. This was a Great Location. My room 2 double beds was spacious and the pool and deck on the 5th floor was excellent. The only problem I had was booking and extra night. I had to wait 2hrs to get one of the computers in the lobby, the price online was $200.00 less than the quote I received at the check-in. My room was clean, The bathroom could use updates. All in all a great place to stay. The beds are comfortable.",4,5,1,1
"Convenient, quiet
This hotel was pretty quiet considering its proximity to the airport. We stayed three nights and have no complaints. A basic continental breakfast was offered each day. It was close to Mango Thai and an Alehouse, which are rated the #1 and #2 restaurants in Seatac. We tried one each night. This was a good location for going to the Boeing Museum, national parks, downtown, and the airport.",4,4,0,0
"THOMAS --, EXTREMELY RUDE MANAGER
This red head manager has no clue on good communication skills, l had a problem with the slow and almost non-existant internet service that cost $10 per wk, local call that they charge for.A lady called Bonnie,she's welcoming, attentive @first l thought she was the manager.She deserves to be promoted to position of MANAGER l hope the owner of this location sees this review as the current manager is costing this location a lot of money due to his foul mouth.",2,1,-1,1
"Be prepared to be treated like a third class citizen if you use PRICELINE, EXPEDIA, etc.
We were so excited to stay at a Omni Hotel, but the experience was horribly disappointing. I booked the room on Priceline. The cost per night at the Omni was almost double compared to the other hotels in the area (Hyatt, Hilton, etc.) So, of course, we expected a top of the line experience. Well, lesson learned.......more $ doesn't mean better!!!!!!!!!!
When I booked it on Priceline, it didn't give me a preference for bed size. I immediately called Omni and was told a note would be made in the reservation for a king size bed. I told her we were a couple and definitely didn't want to end up with 2 double beds. She assured me those things are taken into consideration during check in and the hotel was not at full capacity for the weekend (2 days prior.) I told her I wanted to be sure and she said it would be no problem at all. I asked her if it might help if we checked in early, she said it wasn't necessary, but we could.
With that in mind, we left home early and arrived at noon so we didn't sleep in separate beds all weekend. May checked us in and when she handed us the key I asked if it was a king bed. She said no, it was a room with 2 doubles. I told her there should be a note in our reservation for a king size bed. She said there was, but the hotel was at max capacity and it couldn't be done. I told her I spoke with someone who told me it wouldn't be a problem. She apologized and said there was nothing she could do. After explaining that I did all I could do to ensure a king size bed (even showing up 3 hours before check in.) I told her I didn't understand if notes were taken into consideration and most people hadn't checked in for the day how a room with a king size bed wasn't available. She said she had a room for us. 
We were given a room by the elevator, across the hall from the ice machine. The room was small, definitely dated, even with a console TV. I would rate the Hyatt and Hilton a 10 compared to a 4 at the Omni. I was woken up several times during a late afternoon nap by the loud banging of the pipes on the wall next to the bed. It seemed every time someone in a neighboring room turn off the water, flushed the toilet, etc. the pipes would bang. After numerous attempts to go back to sleep, I finally went downstairs and asked to speak with a manager.
Luis, the manager said the hotel isn't the ""new kid on the block"" anymore and the plumbing old. I asked if we can change rooms to one that didn't have the plumbing sounds. He told me the hotel was full. He said he would be happy to change rooms for us the next day and he would send engineering up in the meantime. I also told him the trouble I had at check in and he said ""We only guarantee bed preferences for OUR GUESTS! Not reservations made by a third party company."" I'm pretty sure Omni authorized selling rooms to PRICELINE, EXPEDIA, etc. and received compensation for it, so wouldn't that make us THEIR GUESTS?!?!?!? 
Luis asked me to make sure all our belongings were packed in the morning and when we came back from sightseeing to check in at the front desk for our new keys. He said our belongings will be moved to our new room by the hotel and there will be a voucher for McCormicks for us at the front desk for our trouble. 
Well, when we got back to the hotel the next afternoon, we went to the front desk. The girl had not idea what we were talking about, I had to explain the whole situation to her. She found an available room for us and gave us the keys. She asked us if we still had our old keys because WE needed to go back and move our things to the new room! There was no voucher for McCormicks. 
We went to our old room, carried our luggage to the new room. The key didn't work. Housekeeping was in the hallway and we showed her our keys. She used her master key to open up the door for us and we walked in on a woman who wasn't quite dressed!! We had to go back downstairs and was given another room. 
Guess what?!? Despite of what Luis said about the dated plumbing being the same in all the rooms, there was NO loud banging of the pipes in the new room. Although it was the same small dated room with a console TV. All in all, I DO NOT RECOMMEND the Omni Hotel. Their customer service/satisfaction was horrible. They feel people who make reservations on Priceline are NOT their customers and even the manager can't follow through on his promises to rectify things.",1,1,0,0
"A Very Real Review
I have stayed at places all over the U.S. and world. I do not give accolades lightly, nor do I give disparaging remarks for no good reason. 
All in all ths hotel was very fine. Nothing fantastic (except maybe location) but icertainly was a pleasant stay in a comfortable clean room, flat screen TV, microwave, coffee machine, free coffee maker below as well as breakfast cereals and other light morning fare. The place was clean - that's a fact. The noise level was only atrributable to the occaisional inconsiderate guest that would slam their door. Other than that - quiet. Very friendly helpful staff. My thanks to the Staff. 
I have read some other negative remaks about this place and I have to believe they either totally ignorant travelers, or the staements are completely fraudulent.
PROS: Near to airport, restaurants, shopping, and main roadway arteries.
CONS: Tenants sometimes slammed their doors - that's it.
This place is a godd buy compared to others nearby, and I will stay at this hotel again.",4,4,0,0
"Good value, close to Broadway
This hotel was small and quite basic but perfectly located just off Times Square for a short stay in New York. Quirky layout in the common areas and some nice design touches. The acess to the pool was appreciated in the warm weather. One note of caution, this is not a hotel for families, it's really busy at weekends and has a party atmosphere around the pool bar. The rooms were small and a bit tired but clean. Breakfast was a cold buffet to which you just helped yourself.",3,4,1,1
"This hotel was average.
First this hotel is a little hard to get to, you have to go down a few side streets. The service and staff were great. However, the beds needed changing. The beds were hard and not comfortable.",3,3,0,0
"Wonderful trip!
Our room was very clean and the bed was SO comfortable. We enjoyed the free drinks and cookies, too!! We really enjoyed the historic look and feel of the hotel. The valet parking was not ideal, but at least the hotel provided a free shuttle around the neighborhood where there are plenty of places to enjoy your time. The breakfast was nice. Its proximity to the airport would make it a nice place to stay if you found yourself overnighting at DFW. I would definitely visit again and recommend it to my friends/family.",5,5,0,0
"great hotel and great location
no qualms about recommending this hotel, but a little chaotic.
it was a very busy hotel with people coming and going all the time, first nights sleep was a little disturbed from the neighbours but that was not the fault of the hotel.
great hotel and good central location, so would go back again.",5,4,-1,1
"Love this hotel!!!!!!!!
Sergio, the Concierge, and Leslie in Guest Relations are excellent. They made all the difference. Love this hotel, love the location. I highly recommend this property. Very close to Grand Central and other points of interest. Enjoy your stay! Rachel, AZ.",5,5,0,0
"Don't stay here if you want to sleep!
It is 12:15 am and I am currently up in the hotel listening to my neighbors conversations because the walls are so thin. Apparently this is also the party floor because about every 20 minutes you hear doors slamming and gatherings in the halls. Have called security twice tonight and last night with no results.
Room has VERY small bathroom and smells of mothballs.",1,1,0,0
"Horrible noise, Unresponsive GM
I stayed at this hotel on 1/15/12 for 1 night. I arrived at the hotel late at night, and was exhausted from my long drive from LA. I was looking forward to washing up and getting some rest so that I could have a good day at work the following day. 
Unfortunately, that didn't happen. 
I washed up, changed clothes, and got into bed around midnight, hoping to get a good 6 hours of sleep. As soon as I was in bed and everything was quiet, I noticed this loud and annoying intermittent noise. The noise sounded like what you would hear when you are watching a tennis match and the ball is being hit by a tennis racket. This noise would start, go on at random intervals for a few minutes, then stop for a while, and then start up again. Unbelievably annoying when you're trying to sleep. Plus, being that it was midnight, I didn't want to deal with the hassle of packing up my stuff, going downstairs to complain, getting a different room, and having to acclimate myself to a new room.
I got emails from the hotel asking me to email the General Manager if I had any concerns. I emailed her on Monday, but still haven't had any sort of response and it's now Thursday. What's the point of asking me to send my comments if there's no acknowledgement? An offer to refund me part of the cost of my room would've been nice, but not even an acknowledgement that my email was received? Horrible.",1,1,0,0
"great value
We spent 5 nights at this hotel and were very satisfied. Room was small, but adequate--and how much time do we stay in the room in NYC? Very clean, comfortable bed, quiet on the 7th floor, and a couple of small problems were promptly taken care of. We found the staff polite and accommodating. The desk clerks gave us helpful hints about getting about the city and we were able to have our bags held for a few hours after checkout with no problems. The breakfast had a large variety in a clean and efficient area, (although it could be open earlier than 6:30AM.) The location couldn't be better and we will definitely choose this hotel again.
 There's also a great little Italian restaurant next door!",4,4,0,0
"Amazing hotel amazing staff
We had the most fabulous time at the Sofitel, the staff were very friendly and attentive, evry aspect of our stay was a pleasure.",5,5,0,0
"Great location for Beale Street
At first glance the hotel looks a bit corporate and soulless, but it is a perfect location and the staff are friendly. There is a good atmosphere, and all the rooms are within earshot of the jazz playing outside the King Palace Cafe on Beale Street.
My only criticism is that the free wifi keeps logging out and it is excruciatingly slow. If you are juggling laptops, iPhones and iPads it is a pain. Why do hotels find it so hard to get wifi right?",4,4,0,0
"Gone downhill
I lived here for a year a while back and it was wonderful. Moved back in a few months ago and things are horrible. 1) It's overrun with roaches 2) Rude employees - Mr. Robinson is unspeakably rude. I waited at the counter to pay for internet (very slow) and was ignored by Danielle while she had a personal discussion with another employee - I finally had to interrupt 3) Nothing ever happens when it's supposed to - my room was supposed to be cleaned 6 days ago - still no sign of the housekeeper. The ONLY positive I've experienced here is the maintenance guy, Jerome - he's courteous and helpful. Management here is hopeless - doesn't upper management read these reviews?",1,1,0,0
"Great Value -- Their Staff is the KEY
We booked 2 rooms (4 nights) directly with the hotel and received a great rate ($119) that beat others in the area (including the on-line websites). Saved about $80 per night -- nice. 
The hotel is located in the Cherry Creek area which is outside the downtown metro area. Don't let this sway your decision. We entertained guests 3 of the 4 nights at various downtown restaurants and it was never more than a 15-20 minute ride. 
The key to this hotel is the staff -- they are attentive, polite, friendly, and always ready to help. Check in was very quick and friendly -- special mention behind the front desk is E-Jay (great job). We needed a crib, baby blankets, a small refrigerator, and humidifier for one of the rooms. They provided all items within minutes of our arrival, at no charge. Parking is free and the valet guys are on it. Rooms were clean, new fixtures, flat screen TV, well furnished, and quiet. Certainly met/exceeded our needs.
Here are the areas for improvement I spotted: 1) no free in-room WiFi (free WiFi is in the lobby); 2) Room Service is pricy -- food was great, service prompt, but a $25+ burger! (ouch); lastly, 3) In room movie rental $17.99 -- double ouch.
In summary, I found the hotel to be a very good deal as long as we stayed away from the extras. Having said that, we did rent a movie, have a burger, and sign up for the internet.",4,4,0,0
"don't pay for this
+ free wi-fi and coffee 24 hour
+ good location
- very dirty and old rooms (flaked plaster and wallpaper)
- not customer oriented stuff in the bar on 2nd floor
- constraction work outside so very noisy
- very good audibility like you live with all you neighbours 
- noisy air conditional",2,2,0,0
"Pleasant stay in historic property
This property was built in the late 1920s and was originally called the Boston Statler Hotel. The lobby and other common areas have retained their original charm, with sparkling chandeliers, coffered ceilings, and elevator doors with handpainted motifs. The hotel is around the corner from the Boston Common and public transportation options are plentiful. The room was comfortable, with two double beds, duvets, and multiple pillows. There was also a Keurig coffee maker, cable TV, 2 phones, reading lights, radio clock, a desk with chair, iron/ironing board, and a small armchair. The bathroom was very tiny and reflected the hotel's origins. Although some alterations were made to the tub/shower, the radiator heater, small sink, bathroom tiles on the walls and floor, and the small bathroom door all hinted at being from the 20s. We had an issue with lack of water in the sink when we checked into our room, but the reception desk sent hotel maintenance to look at it and it was fixed in no time. That was a very nice surprise, especially since this happened late at night. The area is full of eateries nearby, so there are plenty of options if you don't feel like trying out the restaurants and pub at the hotel. Maggianos, across the street, is a really nice option if you like Italian.",4,3,-1,1
"Fantastic trip to Boston
The Lenox is a great hotel in a great location. All the staff that we came into contact with were all very friendly, it was also nice to be greeted on your return to the hotel with 'welcome back' by the front desk staff. The rooms are very clean and comfortable and the bed was awesome. When we arrived our room was not quite ready but the front desk staff took us down to the bar under the hotel and gave us a complimentary drink which was very welcome. We had mainly come to Boston to watch the Patriots play at Gillette Stadium and two days before arriving in Boston our previous transport arrangements to the Stadium had been cancelled, when we checked in and talked to the concierge Kristie Weiss, within 10 minutes she had organised seats on a shuttle bus for us, which was greatly appreciated. Kristie's help definitely added to our stay at the Lenox. We also really liked the turn down service each night, it was nice to come back to the room to find your bed ready, curtains drawn and a chocolate on the pillow for you, a nice touch. The hotel was close to shops and restaurants. We would absolutely stay at this hotel again.",5,5,0,0
"not worth it
It was not a great weekend to stay at the Hilton over Memorial Day weekend. The speech and debate high school (?) teams were there which made for a crowded and loud environment. I will discuss the pros and cons. 
pros: 1. great location, 2 blocks from inner harbor 2. clean hotel, 3. indoor pool
cons: 1. Very thin walls. We could hear 2 young girls' from the speech and debate team all night long. They never shut up! 2. outdated bathrooms with small low to the ground tub, weak shower stream, and outdated shower curtains 3. elevator service was not working night and had to walk down 9 flights of stairs. 4. For the price not worth it 5. no spa 6. cold pool",2,2,0,0
"Small but styling
First impressions were great. The lobby gorgeous. The library bar very nice but small. The room though was so small, I think the smallest I have ever seen. The bed was very comfortable. Felt like I was on a cruise ship cabin, no kidding. Okay for one maybe but definitely not for two. Upgrade to a larger room if you come here.",3,3,0,0
"Smoking Rooms! Yuk!
I try not to ever let just ""one thing"" be the cause of a bad experience in a hotel. But, when I get stuck in a smoking room....well, that's hard on me! I had asked for non-smoking and they were unfortunately full.
They did their best with a room humidifier, but the smell in that room was dreadful.
I should have left, but my rate was non-refundable and it had been a long day already.....
The staff were reasonable people and they were polite. 
The room was on the small size - very basic, but acceptable for an overnight accommodation.
The morning breakfast was well above average with a good variety of selections.
I can't say I would ever stay here again.",3,3,0,0
"A dreadful stay at the W Union Square
I did not have a good first-time experience here. 
What went wrong? 
1. No apparent upgrade for my SPG Platinum status, though I was informed on checkin that as a Plat, my ""internet was free"" and I'd receive ""500 Plat Amenity points""...that's the minimum requirement, it's not as if I was being done some sort of favor 
2. Doorman busy texting instead of doing his job. 
3. Room assignment next to the elevator (#809), thus I was treated to loud guests outside my door until well into the wee hours 
4. 8-inch long rust stain in the bathtub, disgusting that housekeeping is apparently so oblivious to maintaining a high standard that it was allowed to be there for a long period of time. I wonder how many weeks or months that stain has been there? How many other guests complained, and nothing was done about it? 
5. Breakfast the next morning in Olives, and the waiter served jams with the bread basket...and one of the jams was opened, half-used by a previous guest, and obviously no one in the restaurant bothered to check when they cleared the table from the day before. 
6. The hotel overall is in an old building, and the overall appearance is drab, and fairly shouting that a renovation is in order. 
7. And I know low lighting is the ""style"" of W hotels, but at least make the bulbs work on the elevator room numbers. The elevators don't have the same matching numbers array, (i.e., the 1st floor number isn't in the exact same place on the panel in each elevator), and so it forced me each time to have to crouch down to see ""1"" clearly enough to push the button. 
8. An indifferent staff attitude from top to bottom towards me as a customer. This may be ""New York"" style attitudes, but it doesn't excuse a lack of customer service. Oddly, the only other hotel I've ever experienced within SPG that exhibits this kind of staff indifference to the customer is the Westin Paris. I was told that it was just the ""Parisian Way"". Whether it's the New York Way, or the Parisian Way, bad customer service doesn't get a free pass from me. 
I also experienced a great deal of difficulty sending my complaints after the stay to the hotel general manager. The Starwood email giving me his address and asking for my feedback was no use, email sent to the address they gave me bounced back as ""undeliverable"". Eventually, customer service people contacted me, and while they said all the right words, the only way I'll ever know if their words are sincere and meaningful, and if this hotel is any better than my dreadful experience, is if I return to it again. I'm not sure I have enough courage to want to experience this nonsense again.",1,1,0,0
"Great service, a few small misses.
We stayed one night here for our anniversary in September. The hotel staff from the doormen to the front desk were all extremely on point-very friendly and helpful. The room was spacious and beautifully decorated. The bathroom was really large which was nice. I have to say that there were a few drawbacks for me. First we were on the 16th floor yet we heard every single honking car & traffic going towards the Holland Tunnel. Being a light sleeper this didn't help me much at 3 am (yes there is traffic at any time day or night in NYC) The AC was set to Auto and 71 degrees yet it never seemed to turn on. I had to keep getting up to lower the temperature to kick the air back on bc it was so hot. Not sure what was up with that. I don't think I could have made it sleeping there more than one night between those 2 things.",3,5,2,2
"Not Worth the Money
We travel frequently and ended up staying at the Embassy when the Sheraton was full for a recent conference I was attending in Chicago. I was very disappointed. The Embassy just didn't seem up to par with the other Hilton Hotels we typically frequent, especially considering the amount of money we paid per night. We would not stay here again. 
Positives: 
1. Location is ideal as it's centrally located to just about everything in downtown Chicago. HOWEVER, there are a thousand other hotels that offer this same amenity. 
2. Staff was very friendly and helpful. When we asked to change rooms, they accommodated us without any issues. 
3. Free cocktails were great although be prepared to wait. The lines can be really, really long. 
4. Breakfast was outstanding. 
5. The elevator was the coolest part of the entire hotel. Made of glass, and since we were on the top floor it allowed us the opportunity to get a nice view of Chicago on the way up. Elevators were also really fast. 
Challenges: 
1. The rooms are okay albeit dark and dated. There are flat screens in every room, and if you are looking for a suite it can be ideal with a separate living area. However, I found the views to be seriously lacking and I would NOT recommend getting a room in one of the corners. We ended up moving since it was so...well....odd. It's like they needed to fill a corner, so they put some rooms in there. It's not like a typical hotel where corner rooms offer more space and better views. 
2. The lobby furniture is dated and dirty and the carpets are really old. The entire hotel just needs a revamp. The cleaning staff does a great job, but there are just some things you can't clean that simply need to be replaced. 
3. Pool was too small and inside. 
4. Manager's reception, while offering free drinks, was weak in the snack department. It's not a meal per se so be prepared. 
5. You can't use the luggage carts UNLESS you pay the bell hop to take your luggage up. Ridiculous!
6. The parking fee is absolutely outrageous!!
7. I'm not sure about internet because we got it complimentary because we are Hilton Gold members, but I think you have to pay for this service if you are not members. 
Overall, for the money that we paid per a night, I would have rather spent more somewhere else or spent less and walked more. Might be okay for families, etc.... but for a couple looking to have fun in downtown in our off time, it just wasn't the right fit.",2,3,1,1
"Location is great for harbor but service leaves a lot to be desired!
I've been to this area numerous times and this stay was okay, nothing spectacular. Love the location but that's about it. The service is awful and it wasn't that crowded. Rooms are average and there is nowhere decent to eat, period. We got in very late and were starving. Our choices were minimal then we had an event to be at 30 minutes away before 6am, no options whatsoever. Not good and next time I will stay somewhere else. Front desk staff seems very apathetic to customers.",3,3,0,0
"Watch your credit card statement!
We stayed at the Sheraton for a one night company event. The lobby was crowded (not a bad sign) but our room was not ready. When it was, it was a nice room, clean, comfortable bed in the newer tower. We visited friends in the older tower, not so nice, not dirty just old looking. Check out was smooth, it was like any other hotel stay.
The issue was my bill. We were billed $160.00 for a ""no-show"" two days after our actual stay. When I called Sheraton's accounting department, I was told that the company's travel group must have made the reservations in error, and basically too bad. So, in essence, our $139 special rate turned into $368. Not a great way to remember a hotel with such lousy customer service from their accounting department.",2,2,0,0
"Nice
Last min one night trip.we checked in late and we still got to park in front of our room. The inn also let us bring our two dogs for a low fee. And unlike any other hotel would have put us in there worst room cause we had two small dogs with us the room we got was nice a king bed bunk beds. Nice flat screen tv fridge and microwave althought we didn't stay long we really enjoyed our stay.",4,4,0,0
"It is fantastic.
I came down here to Chicago to see a concert. Instead we got lost and needed a place to stay. We choose red roof because it was the only reasonable price. It was the best decision I've made. The service is great, everyone is very friendly. The view is absolutely gorgeous. The area is beautiful many sites to see. Rooms were very clean. Prices are low for how good the hotel itself is. This has been by far the best hotel I've stayed in. I recommend this hotel to anyone looking for a trip to Chicago. (: <3",5,5,0,0
"Yuk. Old hotel, bad beds.
Title says it all. Don't think the hotel's been updated in the past 30 years and it looks the part. As noted in other reviews, the carpets are disgusting - different colors, etc. The beds are the worst part: awful, you can feel the mattress coils through them. No wifi (seriously, in 2012) so only cable internet at $12 per day. Good location and nice-size rooms but, I would still recommend to skip this place.",2,1,-1,1
"Do Not Stay Here!
I repeat, do not stay here. There was a hole where the linoleum had pulled off the cement and you could see straight down to the cement. It was about one foot around. The heat was lousy. The desk clerk was hostile. I think having an intact floor is not too much to ask, even from a cheap hotel. I'm not sure I ever want to take a chance on a Motel 6 again.",1,2,1,1
"WORST PLACE EVER!! DIRTY, OLD, HORRIBLE SERVICE.
Worst place ever. Another hotel lost our reservation because of booking on hotels.com. We needed a place to stay and this was the only place that had either two rooms or one room with two beds in it. No wonder it was avalible. I would have rather of driven the 3 hours back home. 
First the service, no one smiled, no one would ever answer your questions about rates/bills/check in/out.... no one was friendly and NO one HELPED.
Once you get past the marble and fake gold with cheap mural lobby it get even worse, stained dirty rugs and musty dark hallways. 
Our room was horrid- it was dark, small, and dirty. Dust was appearent everywhere, in the bathroom i saw multiple PUBIC hairs. and the water ran brown. WOULD NOT SHOWER IF I HAD TO, I brused my teeth with a bottle of gatorade. The doors are ""historic"" and weigh about 150lbs... for me it was hard to open having a recent back surgery- i cannot imagine an elderly person opening this door!!
We then wandered to our friend room, the light next to our bed that was red was black in his room-- knowning they looked the same i scraped it with a penny--- sure enough it was red it just was covered with that much mildew, smoke and dirt. His room smelled like mold and he couldnt get his window to open the 6 inches ours would- the hotel wouldnt fix that either nor offer him another room they just replied with ""all rooms booked, thank you"" now that is grrrreat customer service, NOT.
we check out, went to get our car and found out that when you vallet and they asked the name the reservation was under was for absolutley no purpose because they didnt automatically charge us, so we had to wait in the 394238 person line to pay the 45/day for the parking and the rep didnt even say a word to us the whole time.
the vallet said our car would arrive within the half hour. we waited outside (knowning that there were no cars on his list ahead of mine) and it took 35 minutes. and oh the garage is less than 1 block away they told us upon checkin so we could get or go to our car at any time. LIARS.
DONT STAY THERE, NOT WORTH THE 300 WE SPENT TO STAY AND PARK THERE FOR ONE ROOM. STAY IN YOUR CAR EVEN, IT WILL BE ROOMIER AND CLEANER. GROSS. GROSS. GROSS",1,1,0,0
"Disrepair - Will not return - Would not recommend
There's a lot of disrepair: rusty fixtures, wet carpet in closet and on main walkway near bathroom, nonworking bathtub drain. Room was basic, bare and cramped. TV received about 12 channels. We had ants in the room around the bathroom sink. The fitness center was a joke. The equipment was filthy. The elliptical and bike were unusable. The two treadmills might have worked. The weight machine was broken with the stack of weights stuck at the top.
Breakfast was a plate of eggs, sausage, and two pieces of white toast ... no choice of other items and not continental as their site claims.
Please note that if you want a microwave or fridge in your room, you have to rent it; although, there is a microwave available near the lobby. Also note that they provided only enough for one cup of coffee in the room.
There were a few positives: The staff was friendly and helpful. They could only do so much though in this tired, worn out facility. The bed was clean and comfy, and the pool and hot tub were enjoyable as well.
Overall though, we will not return to this location, and we will not recommend it to friends.",2,2,0,0
"Luxury Experience
The entire staff was very friendly and welcoming. From the valet to the check in counter top notch. The lobby and first floor of the Willard was just gorgeous, a great touch was the pianist. The room was spacious and very clean. The bed VERY comfortable and the pillows were amazing. 
Location is perfect for seeing the DC sites and shopping.",5,5,0,0
"Horrible Hotel Experience
Apparently there was a shortage of rooms in the City near the end of Sept. and our crew got bumped from the Hyatt to here. The front desk clerk was a very nice young girl, but the room was disgusting and I touched as few surfaces as possible even checking for bed bugs before getting in for a sleepless night. The door only had an old chain lock, so I didn't feel safe on the 12th floor. Furniture was frayed, very old bedding, no blow dryers in bathroom, etc. Couldn't wait to leave and will not return.",1,1,0,0
"Nice Room, Nice View
My husband and i stayed 1 night at this hotel as we had a wedding at the DYC. Hotel offered a free shuttle to and from the wedding, so that was a bonus. When i checked in, the ladies at the desk were friendly. I asked for a room with a view of Windsor instead of Detroit city view. I was impressed by the glass floor to ceiling windows. Made for a great view of Windsor. Especially at night. Inside the renaissance there are several bars/resturants. Also a CVS pharmacy store. And i'm sure there is much more, but i didn't have time to explore. It will cost you $20.00 for parking per day. If you go around the block, you can get parking for $9.00 per day. You just have to walk 5 min. back to hotel. That is what we did. Would i stay there again, ya probably.",3,5,2,2
"nasty hotel, rude staff
Stay away from this homeless shelter. By the time i was checking in they offered me city view upgrade for ""just"" US$ 50. Ivo got a ""non smoking"" smelly room with no view at all. I asked for refund, they said: no. SCAM. stay away from this shelter. All other holiday inn location in manhattan are so good. DO NOT STAY IN THAT LOCATION",1,1,0,0
"room712, not a great experience
booked this via a snique away offer. efficient checkin and out, friendly staff in this hotel. lobby area small but ok. nicely decorated. rooms are ok, not too small for NY standards. bathroom is too small, no space even to put shampoo on or put yr toothbrush somewhere.. toilet next to shower and towels hang almost in it.
the room we got was a room in the corner, 7th floor and outside facing a very biggg wall.
why is nobody telling you this when you check in?? 
the wine tasting from 5 till 6 is a nice gimmick although is not tasting it's just filling up your glass. very mediocre quality of wines. ( for those who might be attracted by the wines..)
locations is great, 5 min walk from grand central station.",3,3,0,0
"SCARY PLACE
Large motel, in back of Deneys restarant. I paid $75. The something 8 motel next door charged $59, and the motel 6 on the other side charged $49. I picked wrong. Air port motel sounds like a nice place. It was 50 years ago, it is old.
Now about the neighborhood. Black men standing on corners with there pants down to there knees, seemed to be selling something. I wouldn't let wife go to ice machine by herself. One night there where police, with guns coming and going?? The small person behind the check in counter had a police dog bigger then he was next to him. SCARY PLACE There was more but hope you get the idea......",1,1,0,0
"Wonderful stay at embassy row
If you are looking for a place to stay that is very convienent to Dupont Circle and a sneeze away from the Metro, this is it! I was so comfortable there I had a hard time leaving my room to go explore DC. Highly recommended! No room service though so you will have to take a walk to try the many foods in DC. The french breakfast place around the corner is awesome.",5,5,0,0
"great location BUT the flaws abound.
Be prepared for a small room (albeit with nice high ceilings) The main fault is the poor quality mattress and the squeaky bed. 
The room featured an old small tube TV and the hotel offered limited breakfast selections (the breakfast area blares a noisy radio! ) 
 In any other location this is a $60 room, but this excellent location jacked the price to $200 +
The next time i'm in the Old City I'll be searching out another hotel. The Independence Park is ONE AND DONE.
 .",3,3,0,0
"Very pleasant stay
Three adults and a 9.5 month-old baby stayed here for two nights mid-June, and really appreciated the quiet yet central location, the decent included breakfast and the comfortable room. The desk person who checked us in made us feel very welcome, and the room was reasonably clean and spacious. There was a full kitchen (although no oven which I always find annoying - I am of the opinion that a 'full kitchen' means a fridge, sink and probably a dishwasher, but definitely a stove top AND an oven). Our room was a one-bedroom with two double beds and a pull-out couch in the living area. The bedroom was big enough to accommodate the baby's folding playpen/crib, and had a full closet for luggage. The fold out couch was a queen, but (as mentioned in previous reviews) was NOT comfortable for an adult - the mattress was terribly thin and lumpy!
The location is about a 20 minute drive south of downtown Seattle,which can be a problem if you are driving during Seattle's insane rush hour on either 405 or I5 - I wish we'd been smarter and taken Interurban. There are quite a few restaurants in the area as well as the huge South center Mall. The hotel offers a free shuttle in a 5 mile radius.
We would definitely return if we want to stay in the Tukwila/Renton area or if we're flying out of Seatac.",4,4,0,0
"Great weekend at the ACME hotel
Stayed at the ACME Hotel in Chicago this weekend and loved it! Check in was smooth, front desk personnel were pleasant and helpful. The room was very clean, and a huge plus was the absence of carpet. My cityview was appealing. Aside from a small amount of street noise at night (I was on the 7th floor), I had no noise from adjoinging rooms whatsoever, and they were occupied as evidenced by the notes on the chalkboard on the doors (fun added touch). The free continental breakfast included turned out to be a deluxe continental breakfast with eggs, bacon/sausage, waffles and the rest of your normal fare. I'm not a coffee drinker, but had I been, a free thermos full would have been delivered to my room at whatever time I designated in the morning. There was rarely a wait for an elevator going up or down either one. My rate was fantastic for downtown Chicago and also included free parking, which is just around the corner in a garage. I would definitely stay there again.",5,5,0,0
"Location, Service, Top Quality
Stayed here with the family over Memorial Day Weekend and decided this is where we'll stay on all future trips to New York. The rooms are great, the staff is great, the location is great - all in all great!",5,5,0,0
"Request a room in the back
I stayed here with my family for my sister's wedding. We were given 2 rooms on the 3rd floor that faced the street. No one in my family was able to get a good night's sleep. When I alerted the staff the next day they did move our rooms but there was no apology, no offer to discount the cost of our stay. The rooms were clean and comfortable otherwise.",2,4,2,2
"Hotel Purgatory
Worst hotel experience and value .. ever.
This hotel should be billed as a youth hostel because the comforts and amenities are minimal.
Their is no desk in our room and there is no shelf in our bedroom.
Definitely not advertised correctly.
Truly disappointed.",1,1,0,0
"Max Problems
Perhaps you will have a perfectly good experience at Hotel Max. That is if you are lucky to be allocated a clean room. I was lucky. My friend wasn’t. And she was understandably livid when she discovered that her room had not been cleaned. At all. She complained, and rightly so wasn’t charged for the night. 
To give us a chance to have a better experience, the kind manager, Roy, then offered us two complimentary suites for the next time we came back to Seattle. We accepted. Everyone deserves a second chance, as Raul Midon so wisely sings. 
Alas, relaxing on my bed after a long drive, in my otherwise beautiful 9th floor suite, I noticed an army of ants on the desktop. They came from the outside, through the 9th floor window, attracted by a sticky substance that had NOT been wiped off. There was also a dirty handkercheif behind the bin (i.e. someone else’s DNA). Not impressed. So Roy hurriedly got me a suite on the 10th floor, which was clean apart from spots on the bedspread – but there was a missing housecoat in the wardrobe which I pointed out that I didn’t want to be billed for. 
And despite us having luggage tags for the three bags we’d left in the storage room for a few hours, there was great confusion as to who owned which bags so we had to point ours out. Surely things could go missing like this? 
The place has great potential. It’s in a good central location. The sushi in the Red Fin restaurant is without fault. And the parking valet boys were absolutely lovely! But the hotel has a GIGANTIC problem with the housekeeping. Hopefully, by the time this review goes live, The Max has solved its problems.",2,2,0,0
"despicable.
lousy odor, wet carpet, frustrating wi-fi, a staff who could careless. Food was nearly inedible. Milk was rotten!!!!!! the list goes on......
turtlegirlie18, was generous to give 2 stars. 
Really bad.
a disservice for vacationers. 
if you are thinking about choosing balboa park inn, i recommend staying home instead......save your money....this place was a dump.....will come back after it gets demolished....",1,1,0,0
"Very poor - a real disappointment.
Our first impression was of stained carpets and an unpleasant smell. Our room was quite a good size but only because the bed was a fold away one! The bed was small, rickety, had one sheet and one thin blanket only. There was a second thin blanket in the wardrobe. All the furniture was mis-matched, old and the cheapest possible. The only saving grace was that the place was clean. We tried to move rooms but the hotel was fully booked. After one night we moved to a sister hotel the Diva which was clean, modern and excellent. Try the Diva first as it was only about £6 more per night than the Steinhart. No competition!",2,2,0,0
"So So
The hotel's website and overall positive reviews sold us on The Palomar for a 2 night stay in Los Angeles. The hotel, while not exactly in the boonies is in a no man's land neighborhood which is fine if you're visiting UCLA or there on business, but not for much more. It's a hotel that's trying too hard to achieve cool and seems to miss the mark. The area is mainly residential and practically deserted come nightfall. Our room had a city view, but the windows were so filthy it didn't even matter. Overall, the housekeeping was subpar. Worst of all: The walls are paper thin. You can hear every toilet flush, and the water (sinks and showers) running. Yes, there's a wine hour, which is a nice idea, but basically it's swill. At the rate we paid, over $250., the room wasn't clean, the towels were thin and scratchy, and the room small and stuffy, not to mention the toilet and water noise. That said, the staff is very friendly. 
In all fairness, I think we were looking for more of a neighborhood vibe, and another area such as S. Fairfax or West Hollywood would've suited us better but the Palomar is definitely overpriced for what it offers. It felt cheap.",2,2,0,0
"Tired and depressing
I stayed here because it is close to my office. It was supposed to be a respite from dealing with post-Hurricane Sandy commuter train problems. I’ve stayed at a wide range of hotels in Manhattan over the years, from downtown boutiques to middle-of-the-road chains to grand 5-star properties. Relative to these other stays, my experience at the St. Giles Court was pretty dismal. The only good part – the doormen were unfailingly friendly and professional. However, check-in was perfunctory and rushed (though there was no one in line behind me). Loud music poured into the small under-populated lobby from the adjacent, under-populated bar, giving it a trashy, depressing quality rather than hip or chic. The room was dreary. Poorly lighted and the bedside lamp was missing its finial - so the shade hung there, crooked and sad. The carpet was badly frayed and worn at the bathroom threshold. There was an acrid odor of air freshener covering old (?) cigarette smoke. The ancient heater under the window blew dust and rattled loudly when it went on. The black metal double-hung window was drafty and a vinyl roller shade served as the only window covering. The bathroom sink did not drain properly so water quickly filled the basin and bits of hair and whatever else came up from below as it filled. The shower arm/showerhead rattled violently when turned on, as though it might snap off the wall at any moment. I think this kind of kind of second-rate faux boutique hotel concept (lipstick on a dumpy old hotel property) would have played better in the pre-recession world. But now, it is just a bad value when there are so many better options at the same price point in midtown.",2,2,0,0
"I always enjoy my stay at Embassy Suites in Memphis.
I've had the pleasure of staying several times at the Embassy Suites in Memphis over the years and have never been disappointed in anything. I love the room layouts, the lobby and the decor of the hotel interior. The resturant located in the front of the facility needs a updated menu and facelift but it does ok if you want to eat in house.
The best part about my stay are all the free immenties provided to the guest. The hot, fresh breakfast every morning and the afternoon happy hour with snacks and beverages of choice. Free daily newspapers throughout the lobby, free parking around the entire building, access to a great pool area, game room and work out room. All those things free just for checking in!
The roaming ducks and heathy fish swimming in the manmade stream that flows through the lobby provide hours of entertainment for the guest. I'm amazed at how clean the lobby area is with the water fowl being allowed to move freely throughout the lobby. There are no foul odors or messes anywhere.",5,4,-1,1
"Absolutely charming
Although the lobby and parts of the hotel are still under construction, we absolutely loved it here. There's a charming Old World feel to the place, though the rooms are definitely upgraded and comfortable. The bed was the most comfortable we have ever slept in. The location is excellent and the staff is helpful. Once the renovations are complete, we will definitely return.",5,5,0,0
"BED BUGS do not go here!
I am not a picky traveller and this is the first time I write a review - ever. I've stayed in hostels in developping countries and this was by far my worst hotel experience. On walking in, it smelled heavily like a smoking room even though it was supposed to be non-smoking, the towels were all very frayed, yellow and worn out, the TV wouldn't turn on, the desk service was friendly to less friendly depending on who was manning it, and all of the above would matter very little if it wasn't for the bed bug situation. I was about to go to bed when I saw one crawling on the pillow. I'm not very squeamish so I didn't think much about it at first but then worried that it was a bed bug so I took a picture of it on my cell phone (that came out blurry) and google imaged bed bugs and it looked just like one. I don't like to be fussy but this is kind of a big deal so I called management, who didn't believe me, said they sprayed every 2 weeks, and only had a smoking double bed room free since that night was supposedly ""full"". The only thing they did was bring fresh sheets and left. Since I had to be up very early and didn't have time to search for a new hotel around LA, I settled with that - but wished I hadn't. Now, a few days later, I have about 20 itching bites pretty classic for bed bugs and while I can't be certain it wasn't from the plane (this is so rare) or my own apartment which I'm back in (again, rare since I've lived here forever, haven't had any recent visitors), it is most likely from the hotel. Overall I found them to be very unsympathetic and immediately jumping to deny it, which made me suspicious. If you are debating between here and another place, go elsewhere. This place has bed bugs and they don't care. I've called the hotel 3 times since Sunday and the manager is mysteriously never there even though the previous day, they told me he left early and that he'd be back the next day. I am awaiting his call back and will update if they made amends appropriately and offered to compensate me.",1,1,0,0
"Madison Club Lounge
** this is for the hotel lobby bar**
Midtown hotel lobby bar... terrible carpeting but big and comphy enough to be a decent spot for a winter after work drink....especially with the fireplace. Tons of seating.
I try not to seek out hotel lobby bars, especially in NY, but this one is better than some other midtown locales. If you are a tourist and are looking for a more trendy/less traditional hotel bar, head over to the Roosevelt or Library hotel rooftops, or even the basement at Andaz. Indoor options? Check out one of the many good bars on 44th between 5th and 6th, including the very cool Lantern's Keep. You will thank me.",2,4,2,2
"Barely adequate
This is the kind of place you end up at when you miss a flight, or have to reschedule, and just need a cheap place near the airport for overnight shelter. DIA is in the middle of nowhere and this hotel is in the middle of nowhere in the middle of that. If you don't have a car it feels really isolated. Hotwire put me here on a $50 ""blind"" listing for a place with an airport shuttle. At $50 it was seriously overpriced. Room was tiny-tiny - micro in fact. Tired and worn although reasonably clean. Huge flat screen tv to fill those lonely hours when there's nowhere to go and nothing to do until flight time.The carpet had the clear imprint of an iron burned into it. Poor soundproofing, lots of noise from the neighbors. Breakfast was utterly boring - waffles, cereal, yogurt, coffee. They had run out of full-size styrofoam plates so my waffle had to be broken up and stacked four layers deep on a plate meant to house a single danish. It proceeded to disintegrate all over the table as I attempted to tackle it with those awful, nearly useless plastic utensils they sell at Costco. Also they were out of napkins. Since it was impossible to eat without soiling my clothes I gave up and ate a yogurt, which my cardiologist would probably say was a good thing anyway. The morning desk clerk/breakfast attendant was clearly bored and disengaged and just wanted to go home.
They do have an airport shuttle but both my evening and morning drivers had truly scary coughs. I am monitoring myself for symptoms and will just be happy if I end up surviving this hotel with my health intact.",2,2,0,0
"Too loud of a lobby, not family friendly
Stayed there a night with family, the rooms were clean and staff helpful. However this Hotel booked a private cocktail Party of around 200 loud party goers in the lobby bar that ran from 8:00 pm to way past 2:00 am. Since this is a open cathedral style lobby the noise was amplified into the guest rooms. Resulted in an awful night's sleep, it seems Marriott is trying to appeal to more of the hip party cliental now instead of family. They even got rid of the game room they use to have. Do not stay here if you want a relaxing night away.",2,2,0,0
"Not 5 stars but impressive makeover, fantastic location and service
I stayed at this hotel while attending a business conference for 4 nights. The hotel is in an ideal location to all downtown attractions. Literally within walking distance of everything you would need or want to see. I was impressed at the modern decor and attractiveness of the lobby and bar. I was also impressed by the room. It had great window with a view of downtown, super comfy beds, a large armoire and roomy dressing area and the room was very tastefully decorated. The room was also quite clean. I found the staff to be always incredibly friendly and helpful, so much so that it really stood out for the service alone. I thoroughly enjoyed my stay and it was perfect for my business trip. 
There are only a few negative things about my experience: that there were a few minor details that needed tweaked in the room such as a small area of peeling wallpaper, recent repair that was not yet painted on the ceiling. (honestly though the rest of the room was so clean and nice it didn't bother me) The elevator is old and during one break in the conference when it was enduring a lot of use, it just quit and we all had to use the stairs. I ordered room service 3 times for convenience and it not only took a long time to get my food but the food was alway just mediocre. There was no refrigerator in the room, a small one to keep drinks cold would have been a nice touch. 
All in all, this is a nice hotel with great service, comfy rooms, great decor and a location that cannot be beat. This place is perfect for business. I would skip eating at the hotel though (at least room service). There are some fantastic places within walking distance or a short cab ride for breakfast, lunch and dinner.",4,4,0,0
"3 night stay
Stayed for 3 nights at the end of july in the Eldorado building so no noise from the freeway which exits and entrance is just 2 blocks away so very easy access by car . Check in staff were great as were all the staff . Pool has a movie night at the weekend for kids with the pool open until late with a poolside bar for drinks and snacks . the restaraunt was good value for money , room was a good size with a balcony. shuttle bus takes you to Universal and Metro stop of universal city every hour on the hour but get there early or you can walk to the station in about 10 minutes . its about 8 stops to Hollywood walk of fame or downtown takes about 35 minutes with a couple of changes very easy to use so no need to use the car in the traffic nightmare. car park fills up really early at the station so walk or bus . hotel car park is $15 per nights stay . there is a little shopping centre at the end of the road with a couple of cafes and snack bars and a Ralphs supermarket less than 5 minutes walk . overall a good place to stay .",4,4,0,0
"Lovely stay
Just returned from a 3 night stay and we will definitely book here again. The room was a decent size, bed super comfy and hotel staff was always pleasant. Hotel is located within walking distance to Grand Central and Time Square. There were restaurants close to the hotel that were pretty decent as well. Getting around the city was a cinch from this location and heading out to the airport was quick since we were close to the mid-town tunnel.
Only issues we had with the room were that we couldn't control the temperature. Had to crack a window in order to get the room to cool down. The other thing was that the tub caulk around the was a bit mildewy, but nothing a little bleach couldn't fix. 
Other than that, it was lovely and would recommend to anyone planning a trip to NYC.",4,4,0,0
"OK
New refurbished rooms are simply ok. Nice and clean at the minute but poor quality and will not last, some bits falling apart already. Refurbishment also only partial. Still noisy air-con and old doors that should have been replaced. Noise from corridors can be easily heard in rooms. Sprinklers not cleaned and dusty. Refurbishments of the lobby were continuing despite booking confirmation stating they would be finished.
Staff all very friendly.
Location pretty good although be aware of where you are walking at night.
Parking $56 a night. Suggest using the Union Square underground car park where the Hyatt actually park the valet cars. Will save $20 a night and is just next door. Do not use the multi story car park diagonally opposite, cars often get stolen.
Pretty average.",3,3,0,0
"say what?
There was a terrible vibration in the conference room - others said it was generated in the fitness room. Both days it really made me queasy.",3,1,-2,2
"Chains Should Never Be Below Par, but…
You stay at a chain hotel because you’re not a gambler, and chains should have a minimum standard of expectations. At an HGI (and at $120+pernight in Austin), those expectations should reasonably include:
• The possibility of a AAA discount
• Your room being ready when you arrive at 3PM (especially when you’re a Gold Hilton Honors member)
• Not having to ask for your complimentary bottles of water on check-in
• A soap dish in your bathroom
• A functioning alarm clock
• Keeping your coffee cup full at breakfast
• The evening desk clerk and the bartender not having to be the same person
• Not having the bartender confiding to me that he knew who I worked for (Creepy!)
I’ve stayed here several times in the past, and have seen some of the above symptoms before, but I got the full gamut this time, and won’t be staying here again.",2,2,0,0
"Nice Hotel, TERRIBLE Customer Service
I am a Platinum Starwood Member, and spent 3 nights at this hotel. The room was pretty small and the Front Desk staff was inconsiderate and pretty much lacked interest in my dissatisfaction with their service. Also upon checking out, they refused to cash a travelers check even though I was a top tier member, had spent three nights at the hotel and used a Platinum credit card to settle my bill. I will not stay at this hotel again.",2,1,-1,1
"One disappointment after another
The door to my room was open/unlatched when I first arrived. While I was unpacking I pulled a drawer out that had crumbs and old papers in it from a previous occupant. The next morning I was looking for a shoe and pulled up the bedskirt to find a used tampon wrapper/applicator. When I complained on my way to work (7am) they promised they would have the manager inspect the room after it was cleaned. After work (7pm) the items were still there. I complained again and asked for a call from the manager and for it to be cleaned immediately. I went to dinner and items were cleaned when I returned however still no call 2 days later... I will not be using this property again.",1,1,0,0
"terrible sound-proof
Reserved this hotel via priceline bidding. The sound proof was soooooooooo bad that I could hear very well what was going on between the couple right next door in the middle of the night (trust me, it was not pleasant AT ALL!). 
This hotel certainly does not deserve 3.5 star; I would rather pay more to stay at a nicer hotel next time when I visit San Francisco.",1,1,0,0
"Lone Star's 40th
We had our 40th anniversary party at the hotel it consisted of a social hour, dinner, live band and pary. We had nothing but a great experience at the hotel and with the staff. We had 175 guests and everyone commented on how good the food was and service during dinner. The bartenders were very friendly and made great drinks thru out the night. The room where we had the band also allowed us to have an outside area adjunction to the room which made it nice for the smokers. The hotel rooms were clean and comfortable and the whole experience was great thanks to the staff and all the hard work they put into our event.",5,5,0,0
"Dissapointed
Definitely NOT what I expected, rooms are small and cramped, Bathroom was not cleaned very well as there was some gross hair balls on floor and scum/filth on tile floor in bathroom. If you want WiFi for business forget it! unless you want to pay $12.50 per day to use something that should be a free….it’s NOT the money but the principle of cheapness! Staff was actually very courteous and nice at the Bost Park Plaza and beds were comfortable and plush. I checked out and went to Seaport Hotel and I am so happy I switched. They had Very, clean rooms, incredibly comfortable beds, free WiFi, awesome location, and great atmosphere. If you actually read this take my word for it and pass on Boston Park Plaza unless your a history buff and want to stay just so you can say you stayed there.",2,5,3,3
"Convenient location and good value
The Midtown Hilton is in a perfect location to the best of NYC: Broadway, shopping, museums, Central Park, Lincoln Center, Radio City Plaza All of these are within walking distance and there is a subway stop a block away to get to the rest of the city. I like that it is not on crowded Broadway and in a very safe area with a good mix of business folks and tourists walking about at all hours. 
I have stayed here more than a handful of times and have always retired for the convenience and the value. I have always found great prices for rooms here on any of the travel sites and directly through Hilton. 
My only complaint is that there is no in room coffee (Starbucks downstairs) and that the lobby can get crowded when large tour groups are there. Otherwise the rooms are clean, comfortable and quiet.",4,4,0,0
"This Place is Just O.K.
We stayed for 3 nights in a family suite. Our bed was pretty comfortable, but the bunkbeds were not. The cleaning staff were average...while things were decently clean, we weren't always left with enough towels/washclothes. Also, our last morning, the maids knocked earlier than we expected, so if you want to sleep past 8 am, put out the do not disturb sign. One of the reasons we chose this hotel, is the free breakfast buffet. We only ate there the first morning. It was disappointing both in food quality and adequate quantity of tables and staff. 
While we won't stay there again, it is still an average accomodation. We prefer a few more amenities, so for us, it was just O.K.",3,3,0,0
"Ok for business, but overpriced
I have traveled to Chicago many times for business, and so I have expectations of hotels based on reasonable comparisons. There was nothing dramatically wrong the Sheraton, but it was simply overpriced for the quality of the hotel.
It almost looked as if an accountant walk through the hotel looking for places to cut costs. The carpets were old, there was only one bar of soap in the bathroom, towels and linens were older than I expected, the rooms were in need of some redecorating, etc. during the week I was paying $349 per night for a room, and it simply was not near the quality I expected for that price.
One positive to notice that the fitness room was quite good. Plenty of aerobic machines with TVs, weights, etc. location is also quite good (perhaps the reason for the high price) with close walks to Michigan Avenue and the river.
In summary, I think you can find a much nicer hotel in a much better price in downtown Chicago.",2,3,1,1
"Fantastic Hotel!
Me and my 6 friends stayed at the Waldorf Astoria for 4 nights in March 2012. We were there for my friends 40th birthday. Before we went, I emailed the hotel to ask if we could have an upgrade as we were sharing 3 and 4 to a room. When we arrived at the hotel we were delighted to find we'd been allocated a suite each with 2 bathrooms. We were also given a voucher each for a cocktail to have in the bar. The hotel itself is very grand with a stunning lobby. The staff at the Waldorf were very helpful and professional in all areas, from bar staff to concierge and reception staff. The rooms were very clean and spacious. The hotel is located 5 mins walk away from the Rockerfeller Centre, 10 mins walk to Grand Central Station, 15 mins walk to the fabulous Times Square and 15 mins walk to Bloomingdales. A fantastic location! Our rooms were booked on a room only basis which wasn't a problem as there were many places to eat breakfast near the hotel. If you're stuck for places to go in the evening, ask concierge as they have a great deal of knowledge of places to go. We all enjoyed our stay and will definitely staying again!",5,5,0,0
"Gross
The grounds and lobby of this resort is very nice. The room was horrible. Maybe it's because they put us into one of the tower rooms. Definitly doesn't look anything like their pictures. It upsets me that they can rate this as a 4 Star. I've stayed at 2 and 3 Star hotels that were way nicer then this one. It was cleaned, don't get me wrong. But sooo old. Sink in the bathroom was all cracked. Bedspread and drapery smelled like dirty socks. Carpet had several stains. I told the front desk and asked if maybe we should stay in the lower buildings. They said ""All the decor in all the rooms are the same. We renevate every 2 years"". Really????? I guess they missed our room the last 50 years. Make sure you don't get room 1262. Thank God we only had a 2 day reservation. If we wouldn't have dropped off our rental car already, we would have left. I so wish we would have taken pictures.",1,1,0,0
"Basic, good location
You have to adjust your expectations accordingly in NYC. Don't be expecting a room at the Ritz even at the prices you'll be paying. 
Pros: Free wifi, free amenities, clean bathrooms, AMAZING location in the middle of Chelsea, huge HDTV. 
Cons: Outdated furniture, musty closet, no view.",3,3,0,0
"Cool little place, but no services
This is a nice place. Looks great with lots of exposed brickwork and a cool atrium. Exposed brick in my 5th floor room too. Beds nice, plenty of hot water, linens were middle of the road. There is no restaurant or room service, you have to call out if you want delivery. And no gym or bar either. No coffee in room but plenty in the lobby as well as computers in the lobby too. So if you just need a neat room but not any hotel services this is the place for you.",3,4,1,1
"Perfect for date night or a girls shopping trip
I love that this hotel is in the middle of it all - restaurants, upscale shopping, and nightlife. We had been to Santana Row in the past and knew if we were ever to return to San Jose that we would most certainly stay at Hotel Valencia. That said, the opportunity did arise and so I booked a room accordingly - for only $140 per night since it was a holiday weekend!!!! Bargain for sure. I love the courtyard, but we went there on a Sunday evening and found that there was no waiter service in the courtyard and also found that the heaters were all out of propane. I stood inside at the bar waiting to order drinks and appetizers for about 15 minutes (the bartenders - 2 of them - were making LOADS of drinks, so they weren't just standing around. . .I guess everyone at the bar arrived at the same time because there weren't that many people in there) and by the time he took my order, he advised me (with a smile) that it was about 1 minute after the expiration of happy hour appetizer prices. . .REALLY???? He saw me standing there for 15 minutes and you'd think he could make a concession to make up for the fact that I was inconvenienced, but NO. That said, we ordered 2 cocktails and 1 soda and took it back up to our room and ordered room service which was just OK at best. Room service staff and front desk staff were awesome. Check in/out was simple. Took my son to the pool Monday morning which was really nice. Beware that the lounge overlooking the mountains overlooks some really noisy air conditioners on a neighboring building - not really relaxing and romantic as they claim it to be. Free breakfast was a treat. While this hotel has the potential to be elegant, it is not quite there - but for the $140 we paid it was definitely worth every penny.",4,5,1,1
"Renovated historic hotel in the Loop
The Silversmith is a newly renovated, historic hotel right in the Loop. We were concerned that the el lines that run right past the front of the hotel would make for a noisy night. We did hear them, but the sound was muffled and did not keep us awake. The staff goes out of their way to be friendly and helpful. The decor is in an arts and crafts/mission style, appropriate to the age of the hotel, and the rooms are spacious and clean. The location is convenient for walking up Michigan Avenue, going to Millennium Park or Navy Pier, or to the theaters. If you need to go further afield, the el is just steps away.",5,4,-1,1
"Hoel Palomar Philadelphia- Overall Exceptional
This hotel is one of the best I have stayed in during my years of travel. Great location, chic design, and the service starting with Lindsay at the front desk was fantastic. The staff definitely goes out of its way to make sure the guests have a great experience. The elevators are fast, halls well lighted, rooms very cool with lots of space. The bathrooms are laid out very functionally as are the work areas. I highly recommend this great Kimpton property.",5,5,0,0
"Great Location, Dirty Room
I travel regularly on business and was not shocked at the small size of the room, this was expected and not a problem but this was the first hotel in NYC where I was not comfortable putting my toothbrush down in the bathroom. There were many mystery splatters throughout the room and the blinds were downright filthy with drips and stains. Most of the mess, including dust and dirty fingerprints on the light switches looked like something that could easily be solved with a damp cloth, but apparently this effort has not been made in quite some time. The shower tile was very stained looking. I had a look at the mattress under the sheets and it was very worn. There was a ring around the toilet bowl and the rust/ grunge under the glass shelves in the bathroom was super gross. Carpet was clean & the bed was comfortable, I'll give them that! The lobby has some interesting decor items and the elevators are relatively quick. There is a good concept here but the filth is a total deal breaker. The staff were friendly and helpful with me, but I definitely heard some attitude being handed out to other guests. I didn't even know that there was a pool or rooftop patio (read other reviews), they didn't mention any of this at check in. The location is great and I suppose that they sell rooms easily based on this fact alone, but there are better choices, see my other reviews if you want to know some of them.",2,2,0,0
"Nice Hotel
Kayak didn't transmit my reservation (ie the fact I paid) but the gentleman at the desk helped get that straightened out. They got me a room and it was very nice. Rooms are large as is the bathroom. They are very clean as is the whole hotel. All the staff I met were very polite. TVs could be modernized the one in my room has picture issues. But that would be my only complaint. I stayed there the night before running the Hollywood Half Marathon on a Friday night. The hotel is quiet the neighborhood was quiet.",5,4,-1,1
"What was that?
Ths hotel is not anything you expect from it's website and perceived staus. First thing you arrive and there is no valet parking..Really? A hotel that charges over $300 a night for a room and you don't have anyone available to park a car. How do they even qualify as a AAA 4 diamond hotel? Isn't that a minimum requirement to have? Second the hotel is really a grouping of exterior style motel pods surrounded by nice landscaping and a pretty nice pool and restaurant. The ""bay"" is really a nice swamp that the staff even admits they would never go in or let children into. What I will say on a positive the note is the staff is for the most part pleasant and give good service. Lastly is the parking, now I am not a priceline guests that thinks everything should be free, I get it isn't a garden or Hampton inn and should expect to pay for breakfast, parking, and internet. But $36 to self park your car! The worst part is you don't even really need to pay, all they give you a cheap paper cut out that is supposed to go on your dash. No gates no assigned parking, no parking patrol, The 2nd 3rd and 4th night I was there I realized this and told the staff I returned the rental car and turned back in the slip. No diffrence with or without the parking paper. Only change was I saved $100 bucks. Again I get there should be a charge as it is free revenue for the hotel, but at least let me think I am getting some value out of it. Needless to say I will not be back to the Hilton San Diego Resort.",1,2,1,1
"Trouble throughout the stay but the manager was finally responsive
I would have rated this place worse, but that we got a good response from the manager when we submitted a complaint to the La Quinta Inn website. We stayed here during a road trip. We checked in a bit late, and so we were greeted by the night desk staff. We were traveling with our cat, so we mentioned this to the clerk. We were put into room 239. It was extremely stinky; apparently it was the ""pet"" room, but it didn't seem to get the appropriate amount of attention to cleanliness and odor in between guests. We complained to the desk clerk. He didn't seem to care very much, but he did quickly change us to another room. The next room was stale and musty, but compared to 239 it was a great improvement, and considering the hour we just accepted it. The breakfast next morning was organized about the same as at other chains like Baymont Inns or Comfort Inns, but all of the items seemed a bit stale or run down. We didn't have time to make a big deal out of it when we checked out. After we were back on our way, we did write to the La Quinta Inn company, and were put in touch with the property manager. He was responsive, so I'm giving this place ""poor"" instead of ""terrible.""",2,1,-1,1
"Outrageous Parking! $55 a day!
It actually pains me to write this review, because I am a huge fan of the W hotels and stay at every W I can possibly stay at.
We were only there for one night, because we were there for a wedding. The good is that they let us have a late check-out which was nice since we were only there for a short period of time.
Here is the BAD.
They have this service called ACURA SERVICE, where they give you a free ride within a certain mile range. First off, we almost didn't know about this until at the very end, when our person checking us in asked us as we were about to go up to our room, what we were doing. We said we had to go to a wedding down the street and he suggested using the ACURA service. We had no idea what it was. It would be nice if they actually made this service more available.
However, when we went to the Acura service and we told them where we wanted to go, which was like a 5 minute car ride, they didn't have any AVAILABILITIES!! You have to book this thing like a day or two in advance if you want a free ride. However, she did smile and say... but I can get you a cab. oh, ok, thanks. 
If you aren't going to make it easy for your guests to use this service... then don't have it at all.
The second kicker for this hotel is the overnight parking. I called in the next day to tell them they made a mistake. I told them they charged me $55 for parking. They said, that's not a mistake, that's the price for parking!!!! Had I known this was the price for parking at this hotel, I would have chosen a different hotel. And for this reason, I won't stay here again when I'm in San Francisco. I mean... if you are going to charge me for this... the least you could do is maybe give me some free wi-fi??",1,2,1,1
"Find another place to stay!
First of all, I waited over 10 minutes for someone behind the desk to show up so I could check in. He also wanted me to sign a blank contract for my 2-night stay which I refused until he wrote in my nightly rate. Inside the room, both the refrigerator and microwave did not work. Even after trying a different outlet. The recliner was broken. The air conditioning worked intermittently. And the desk was falling apart. The hotel web site says that the property was recently renovated in 2011. They must of skipped my room.",1,1,0,0
"A lot to be desired!
The worst experience of my life for many reasons...the main one is the ongoing lack of communication. That communication lacked from the front desk, from management, and from the accounting department which took five days to clear up why the charges were made to the wrong credit cards when they should have been charged to the school credit card. And Lord forbid you even talk about the state tax being removed since you are a school. Just communicate the right story and information. Spoke with three 'managers' and they all gave a different excuse, not reason, excuse. Five days later and 6 phone calls and finally it might be totally correct. We shall see! I do know that my staff will not be put through this again.",2,1,-1,1
"Cozy Gaslamp Location
We stayed at the Palomar for Comic-Con this year. It was JUST close enough to the convention center to be able to walk there every day - a straight shot down 5th about 8 or 10 blocks. Unless you are an avid walker, though, I wouldn't recommend staying any farther north than Broadway if you are making the trip several times a day like we did.
As noted in some of the other reviews, there were quite a few homeless people in the area, but maybe they just congregated where there were a couple hundred thousand extra people in one place at one time with disposable income. If you have experienced Comic-Con you understand.
The room was small but adequate for my husband and me. The glass sliding door separating the bathroom was interesting, but you would need to be very comfortable with your traveling companion since it's like being in the same room with someone using the bathroom or taking a shower. The location was good if you want to be near the restaurants in the Gaslamp District - close enough to walk, but far enough away to be out of the main crowds on the street. It's right next door to House of Blues. The staff were all cordial and friendly. There was a wine tasting every night but we never made it back from the convention in time to try it. We didn't object to the $36 daily parking fee because it was worth our sanity not to look for a parking space. Did I mention the 200,000 extra people in town - all trying to find a parking space?
The only reason I would not give the Palomar a full 5 stars is little things that may only matter to me. I have come to expect no coffemaker in hotel rooms but no water glasses? Not even plastic ones? We bought some cheap glasses at the 7-11 next door and just left them in the room when we checked out. There were a couple of lightbulbs that were burned out, a TV that would only get a few channels without static, and we had to use one tiny bar of soap between us for the whole 6 days and 5 nights that we stayed there. The other toiletries (shampoo, etc) were not replaced, either, after being used, but luckily I had brought my own supply. We finally asked for toilet paper and tissues when we saw the housekeeping staff because the roll was almost empty and there wasn't a spare and the tissues were gone. That's not something you want to have to call the front desk for in the middle of the night. They were very friendly and apologized for not having the supplies in the room already, but I didn't like having to ask. We never got another bar of soap, so we made do. The one thing that my husband was most concerned about was blood spots on the sheets. Granted, they were small stains, but still stains from someone else's blood. We asked that the sheets be changed and they were, but it was still disconcerting.
I'm willing to cut them some slack since Comic-Con is pure madness, but it's those little things that make a difference.",4,2,-2,2
"airport close, friendly staff
The airport is minutes away and served our needs in and out of Arizona. Both rooms I stayed in were clean and met our needs. The staff was friendly and most helpful. A shout out to Michael who was most helpful from printing boarding passes to helping with returning the rental car and answering my many questions. Would recommend this place to my mother!",4,5,1,1
"Room ok, but hotel staff not at all helpful
When we checked in, the male attendent at the front desk was brusque and didn't explain what the ""green card"" was for (it is needed to control the air conditioner in the room). When I went back down fo the front desk and asked him, his tone and demeanor implied I was ignorant for not knowing! He grudgingly signed us up for the airport shuttle, but didn't provide any info (like where to wait for it or how to get hold of them on our return). The rooms are ok, nothing lavish. Beds are a little hard and a/c wasn't overly cold, but the room served its purpose.",3,3,0,0
"THE MANAGER ""MARC"" STOLE MY MONEY
please i warn u do not go to this hotel....even if its the last hotel on earth.The manager stole money from me. He ran my card and lied to me saying it was declined,when i called my bank they had advised me infact my card was charged from this hotel, after i just paid him cash for the same amount.They steal and lie about it. Cops came out to the hotel and sorted out everything. Oh and lets not forget my room was infested with ants!!!",1,1,0,0
"Extraordinary Service
I cannot express enough how excellent my experience was at the Baltimore Royal Sonesta. I stayed there as part of a professional meeting, and I was met with nothing but courtesy, kindness, and attentiveness. The front desk staff assisted me, with especial initiative: check in early, check out late, etc. They went to extraordinary lengths to assist the peculiarly difficult arrival and departure flight arrangements that I made, and did so with a kind professionalism.
The concierge staff, especially, is expert at offering customized arrangements for your stay: offering informative suggestions of local activities and eateries, and much more. 
The hotel itself radiates an elegant ambiance, with the finest arrangements attuned for that effect: a remarkable library brimming with leather-bound books hailing from all over the world (and some very uncommon first editions!). The facilities are always polished and clean, and the hotel staff clearly takes pride in the maintenance of their hotel.
The Explorer Lounge is a particular delight: with unique character, softly played live music (chiefly jazz), and a phenomenal range of Scotches, Cognacs, and Gins. 
I would not choose to lodge at any other establishment when I visit Baltimore in the future.",5,5,0,0
"perfect stay, great location
A bit hard to spot at first when trying to drive to it, but it was very clean, employees were great , a special thanks to Jasper, who was a tremendous help when there was a mixup with our scheduled tour. quaint, a true part of the atmosphere there, I would stay again, but rooms are very small. Beds could use improving.",4,5,1,1
"Third World Hotel!!
I have travel all over the world and many the hotels I stayed in have been better than this so called hotel. It was USC graduation week-end, so the minimum room was $250.00 per night. We had no choice but to stay here. The wall and ceiling had mold, the carpet had some real bad stains, also the mattress had seen better days, and I still have sore back! The CSI cleaned up and left no outline of tape body lucky for us (just kidding). As mention in other reviews “If you need WiFi while staying at a hotel, this is NOT the place for you”also the floor joists were loose so you heard the floor squeak . You could purchase an $8.00 breakfast if you wanted, we preferred not to, unless we were allowed to inspect the kitchen. I could not believe this was Wyndham Property, for had lot better experiences with other Wyndham Properties. Parking is tight so you better have small car or you have to park across the street. Attach is photos of the room.
Staff was friendly; this is the only positive thing about this hotel.",2,1,-1,1
"Great location, rooms slightly tight, staff very nice
stayed here recently with spouse and three kids ages 4, 6, 8. got a double room on a room in the 20s and no real street noise to bother you (ie sirens that others have mentioned). Room is a slightly smaller 2 bed room, but still doable with three small kids. Bathroom also slightly on smaller side.
Staff was very nice from doorman to front desk staff who acted as concierge as well. Location is very convenient to shopping on Michigan ave. about a 30 min walk to Navy pier ( with kids), 20 min (without kids). 
Parking is expensive $50 on site overnight, but can park down the street ( east) on Huron for $42 in the Northwestern parking garage ; or on Rush bet Huron and Superior $32/ night, but no in and out.
Parking at Navy Pier is a flat rate $21 and we also went to Museum of science and industry( which was great!) and also $20 flat rate ( about a 15 miute drive) In case you try take the #10 bus from Michigan and Superior be forewarned that is does not run on weekdays after labor day until thanksgiving...then starts up again until New Years and then not again until memorial day. 
Nice breakfast available ar Corner Bakery on St Clair and Erie 
Overall pleasant trip with small kids",4,4,0,0
"Great hotel staff and location to airport
Operations manager, Sabrina Germany is the type of employee that hotel owners pray for; courteous, problem solving and customer service oriented (a dying breed). I arrived at this hotel after a strenuous day of delayed flights and mad dashes across airports in an effort to make connecting flights. As a result, I didn't eat for the entire day. I was exhausted and not in the best of moods. And although the hotel staff confirmed by phone that there was a restaurant on property, they failed to tell me that it didn't open for dinner until 5:00 PM, (30 minutes after I had to leave for a presentation at a local college). Needless to say, I was not wearing my happy face when I found out I wouldn'r be eating dinner either. However, Sabrina called the kitchen and found out that the chef was in- house and asked him if he would make me something to eat before they opened! He made the best club sandwich that I've ever eaten and they even delivered it to my room! I couldn't believe it! I was so impressed and appreciative! I'm sure their couteous manner is due in part to the supervision of the general manager, Coleman Conneely, who made it a point to introduce himself to me. We chatted for a while and I felt like he really made a effort to ensure me that I mattered as a Holiday Inn customer. 
The hotel is slated for needed upgrades, but it is fine- as is. The only negative comment is the fact that there was no safe or refidgerator in the room and they have those small, square pillows that many hotels are using these days. Sorry, but I hate those pillows! 
They have a shuttle to and from the airport, which was a big plus for me. It runs every half hour so plan accordingly. Passengers are picked up outside baggage claim in Zone D. The hotel also has a gym and pool. I would definitely stay in this hotel again. It's perfect for business trips to Charlotte and surrounding areas and their customer service is excellent!",5,5,0,0
"Stay Away
I checked in on a Wednesday. Thursday morning at around 7:30 I went to the front desk to 1) Tell them that my sister would be arriving that day, to pick her up at the airport, and to have a keycard ready for her and 2) have myself taken to the airport at 8:00am. The shuttle didn't get me picked up until 9:00am, and only then after I had to make an issue out of it did I finally get taken to the airport. When my sister arrived that evening, she called to have the shuttle pick her up. She was told she didn't have a reservation and that there was no one with our last name staying at that hotel. She called the other Days Inn in the area from the same convenience phone (not the one we were staying at) and was told that she had the reservation and that a shuttle would pick her up. After being picked up and taken to the wrong hotel, the same lady who told my sister that she had a reservation over the phone 5 minutes earlier now said she didn't have a reservation and that she was at the wrong Days Inn. My sister had the lady call the Days Inn we were staying at and again was told no one with our last name was registered there. My sister asked to be taken back to the airport. The wrong Days Inn she was at refused to take her back even though they were the ones who took her to the wrong Days Inn in the first place. After my sister had to walk, in the rain, back to the airport, she found out that a taxi would not take her to the Days Inn we were staying at because it was not profitable for the taxi company. My sister then called me, told me what was happening and I called the front desk on the room phone. Only after yelling at the front desk did they finally realize WE HAD THE ROOM AND RESERVATION! They finally picked her up.
On top of that, I was chewed up by bedbugs. I am still itching and feel miserable. I am so angry I will not even go into the events concerning that, because by now I think you get the picture of what kind of operation is being run at this hotel.",1,1,0,0
"Upgraded Interior
I stay here for business occasionally but usually find the traffic noise from being right on the 15 a distraction. However they have improved their interior and feels much more updated, The staff is friendly and accommodating. All in all worth the money.",4,3,-1,1
"Bring ear plugs
The hotel is ok, at best. The restaurant was fine for breakfast. The room was average, but the main problem is that the windows aren't insulted for sound, so you pretty much hear all the traffic, sirens in particular. So there won't be any need for an alarm at this place as once the traffic starts to roll (by 6am) there is no way to sleep through.",3,3,0,0
"Loved this hotel!
We stayed here on honeymoon. What a beautiful hotel. Executive suite is very nicely furnished. Bed v. comfy. 2 big tvs in suite with coffee maker and lovely robes. Had a gorgeous lunch in the Georgian restaurant and great cocktails in the bar in the evening. We also enjoyed a super meal in shuckers - food is great here. Breakfast may be quite pricey but the food is super and extremely well presented. Spa is very nice too as is the fitness area. This really is a grand hotel and staff are very friendly and professional. I would stay here again in a flash and has made me want to check out more fairmont hotels.",5,5,0,0
"In The Heart of Everything
Older hotel smack-dab in the center of Boston, close to many business and tourist areas. It is showing it's age however with fraying carpets in the hallways and a small, claustrophobic guest room that was in need of a refresh. The main lobby and restaurant has survived the years better and exudes a sense of old-fashioned class and sophistication. With all that being said, for the price as compared to other hotels in the area, it is definitely worth it.",3,2,-1,1
"Terrible Experience, escorted out of hotel by Police!
We came up from Newport Coast CA to celebrate my cousins wedding up in the San Jose area. We got the ""Presidential Suite"" room 701 on a Friday and Saturday night. This room is large, and has a large living room area, obviously made for watching TV and socializing.
First thing we noticed, is the poor drainage of the sinks in the bathroom. What respectable hotel that charges $2,000 per night for a room has drainage problems in their ""flagship"" hotel penthouse room?
Second of all, 70% of the drinks in the mini-bar were EXPIRED! We saw Coca Cola products ""Santa Pack 2010"" Coca Cola products in the room. This is a health code violation, that we are reporting with documentation.
Lastly, on Saturday night, after the wedding, we came up to the room with 6 of our cousins (Presidential Suite apparently has a limit of 8), who all were guests in the hotel (after all, our complete family had over 10 rooms in this hotel for these 2 days). We were watching TV, having normal conversation with one of our cousins also being pregnant, so obviously we weren't ""parting"". We even ordered room service, and the representative came into our room, and obviously just saw our family sitting on the couch, and served us our food.
Apparently, a normal conversation between 6 of our family members was too loud for our neighbors, who started pounding on the adjacent joint wall door. Continually pounding, and calling the ""security"", we had the security come up to the room and basically ask everyone to leave, from a room we paid $2,000 for, and were using the room as it was paid for, not being loud.
Apparently, the manage ""Romel"" sp? didn't like the way we were talking to him, so instead of giving us a warning (which after the first knock everyone left except me and my wife), he simply called the San Jose PD and had us kicked out of our room, that we paid $2,000 for, and kicked us on the streets at 4 AM.
Romel and management referred to us as ""your type of people"" and used many other racial slurs.
This was extremely embarrassing, and completely confusing on how they would treat hotel guests in this manner.
We tried to reach out to ""Bonnie Best"" who is the manager, as well as the owners of this ""Valencia Group"", but no response despite numerous promises.
We are taking other avenues to resolves this situation, and we will keep everyone posted on all the boards.
Thanks for listening.",1,1,0,0
"Noisy, dark and a small bed... not worth it!
We didn't choose that hotel as it was a ""Top secret Hotel"" in a well-known travel website. It was supposed to be a 3-star hotel, well I would stop at 2... Yes,there is a pool, in the hotel across the street... Yes, there is a bed, a double one !! Not even a queen, for more than $100 ?? 
The room was dark, as the windows gave on a patio, so opening the shutters meant sharing our privacy with the rest of the clientele... that we could hear perfectly when they passed by.
So ok, I completely agree with the 'eco-touch' that is supposed to be all around, but overall I am really desappointed, a hotel should always try as a first priority to offer decent bedding and a quiet environnment, so I don't plan on going back there.",2,2,0,0
"What a treat!
My husband and I stayed here for 1 night in November for his birthday. Not only was the staff wonderful and accommodating (they even were polite when another guest complained about the noise of our loud talking late at night), they left red velvet cheesecake in our fridge for my husband's birthday. So sweet - who does that these days?! We enjoyed the wine/appetizer reception and pretty much everything about our stay. I would highly recommend to anyone staying in the city.",5,5,0,0
"Poor
Front desk and Staff very friendly and helpful. Loved the location. Carpet was dirty and stained, bedspread was very old and worn looking, mattresses to soft cobwebs on ceiling & bath tub was stained.",2,2,0,0
"Awful
I thought the rate was good (under $50 for a night) and wasn't expecting anything more than a clean room to sleep for a night. Yikes! It was a ""non-smoking"" room that wreaked of cigarette smoke. The upholstery was so filthy I didn't dare even sit in the chair. The bathroom looked like it had been in a frat house and never cleaned. The biggest surprise was the toilet being loose from it's base - try sitting on that. The paint, carpet and overall condition of the room was a disaster (literally there was a hole in the wall).
Since I didn't get into the room until after 1 am, I just made the best of it. After I left the room the next morning my clothes had the stench of smoke and I just felt gross. I completed the comment card and left it in the room. The staff called and offered to take care of it, admitting they knew the room was in disrepair and were trying to get it up to standard. IF THEY KNEW, WHY DID THEY RENT IT?",1,2,1,1
"great staff, nightmare noise
the room and hotel are clean and modern, but the elevators are a nightmare and getting the luggage rack through the tiny hallways is a pain- if you're a light traveler and don't have to deal with trolleys, you'd be fine, but we were a group of three and waiting for the elevator/navigating it through the hallways was a problem in and out. stay on a low level & use the stairs as much as possible. room is definitely compact but size isn't an issue for us- if you need a big room, this may not be the place for you. the staff was wonderful, friendly, responsive. breakfast was great (needs more fruit though!) and the coffee was fantastic. the main reason i can't recommend it has less to do with the price or location or people or cleanliness and EVERYTHING to do with the way sound travels around the rooms- every door swinging shut, every tv, every conversation, was clear as a bell in our 3rd floor room. we're not light sleepers but got woken up repeatedly- we could hear the tv show next door word for word, which was a drag at 3 a.m. the staff was quick to respond to our polite complaints of noise at 2 am the first night and 3 am the next night, and the noise DID stop, but it was a drag to have been woken up. the traffic outside was quieter than our fellow guests and we were able to sleep through that. if you can sleep through anything and like compact clean modern rooms, AND need to be/want to be in the financial district, this is a great spot to be. but if you're traveling with light-to-moderate sleepers or happen to be one yourself, avoid. who knows- you might luck out and get quiet guests when YOU go!",2,4,2,2
"It's a Bad Joke
Let me start by saying I LIKE ""design"" hotels. In New York I well enjoyed Morgans back in the day, as well as the original Royalton, Paramount, and Hudson. In Milan I loved both the Straf and the Gray, and so on. But lately it seems each new designer boutique hotel has to be more novel, more extreme, than the last. And the inevitable result is a hotel like the Americano, probably the most ridiculous hotel I have ever tried.
My tiny room had essentially two pieces of furniture - the bed, which was a mattress on the floor like a college student sleeps on, and a black patent-leather (shiny vinyl) beanbag chair. Now I'm not a phobic type of guy, but I looked at that chair and asked myself, how many couples have had their way with that chair? I literally didn't want to touch it, I didn't even want to lay my clothes on it. This is ""design""??
The other thing that seems to be happening to hotel rooms these days is that they're full of ""secrets"". In this room, the designer decided to hide the TV remote in a secret compartment in the floor beside the bed with an unmarked lid. Heaven forbid somebody should SEE the unsightly TV remote. The other secret I never figured out was how to turn on the sink and shower lighting. I flipped every switch I could find in the entire room without success. When I told the receptionist that I never got the lighting to work she very dismissively asked me why I didn't call reception. To turn on the lights!
Yes the rooftop bar was pretty cool, too bad the service was so terrible. I mean, our waitress was completely in lala land even after my party stressed that we had dinner reservations we had to meet.
Let me end by saying something nice - the Aesop toiletries were very good.",2,2,0,0
"trashy hotel
filthy carpets holes and cracks in walls lights dont work old and filthy furniture missing control knobs on ac unit",1,1,0,0
"Great price performer
I have stayed at the Milford about 10 times for Broadway show trips...PERFECT location. While not fancy, it's kept up well, the service is good, the staff congenial, & the price is right. I've recommended the Milford Plaza to many friends, who all agree with my assessment",4,4,0,0
"Terrible service
There is half an hour line waiting for the reception.
The service was very horrible!!
The rooms are very old, and the walls paint was peeling.",1,1,0,0
"Pretty decent
I selected this hotel because I had business about 4 blocks away and I like the HGI brand (this is the third HGI property I have stayed in NYC). For tourists, the nearest thing around is the Empire State Building and Macys but it is a bigger hike for Times Square, theaters and the like. There is a subway entrance in the same block as the hotel.
Check-in was painless and all of the staff I dealt with was universally cordial. The room (a king) was small but functional. The bathroom was a decent size but only had a shower. Even though I had a lower floor room facing the street, the noise level was not that bad. Some quibbles: The wonderful adjustable mattress that you find at HGIs was a little lumpy in my room. The A/C controls were uneven - drop 1 degree and it got too cold, raise 1 degree it became too stuffy and you could not run the fan continuously without the A/C to drown out the last bit of noise that got into the room.
The hotel offers wired and wireless internet but the wired (which I prefer) was inoperable in my room. The wireless connection had decent speed, however - even in the evenings. The TV had a decent selection of basic cable channels and a few of them, along with all of the local channels, were in hi-def.
The restaurant is only open for breakfast, but you can get evening food service at the bar or through room service. The restaurant touts ""cooked to order"" for breakfast, but this only applies to eggs - everything else is on the buffet. The overall breakfast was pretty good, however. There are several other restaurants in the same block as the hotel and some will offer discounts with your room key.
If I have to be working in this part of Manhattan again, this property will certainly be one of the top contenders.",4,3,-1,1
"Unsatisfied
Upon check, we waited for 15 min before we were even acknowledged. Then we were waved over by Jennifer who immediately asked for a Credit Card and ID. She handed us the room keys, I had to ask where our room was and where we park our car. Once we got to the room there were pizza flyers on the ground, the room smelled like smoke and there was a wad of hair in the bathroom. We were only greeted once our entire stay. Customer Service horrible. The location (although a little sketchy at night) and view are the only compliments I can give.",2,1,-1,1
"Reasonable But Not Memorable
Good price through Expedia for $165/nt over Easter weekend. Great location in Chelsea if you want to be in this end of the city. Front desk staff arrogant and bellman rude - he tried to hurry us immediately to move our car as we were checking in even though he knew we had two trips of luggage and the parking facility is two blocks away. Barely offered to help us then gave us attitude. Room very comfortable - great bed. Windows open which is nice. Minimal street noise - we were on 5th floor above 28th Street. Shower water pressure horrible and temp never really hot. Minimal towels available though they came quickly when we called front desk. Noticed while in lobby that they got at least 4 other calls for extra towels - - wouldn't it be easier to just supply the rooms in the first place? Roof bar not open - big disappointment. Overall - I would not stay here again if I could get a similar rate at another small hotel - even those closer to mid-town.",3,3,0,0
"Construction
Just wanted to let everyone know if you are looking for a hotel with high rise construction next door the Swissotel Chicago is the one for you. My wife and I went there last year and there was just an empty lot next door, this year there is a loud construction site next door. So 8 am Saturday morning you will hear the workers starting. I am sure once the summer in Chicago comes around they will work all night. Just think as they keep adding floors you will be able to look the workers in the eye and wave from your room that used to have a view of the Navy Pier. Now you will get an up close and personal view of people pouring concrete.
On top of it the hotel is doing construction of there own. The front of the hotel is block and lucky for us the protestors that are standing in front of the hotel were able to tell use where the new entrance was. The protestors were there because the Swissotel hired a company to redo their sound system that does not hire union workers. 
 If you ask the workers about the noise and they say we can't hear it. I am sure the Swissotel does not want word getting out about this.
If you insist on trying it for yourself don't pay for your room in advance they will not let you out of the room and then you are stuck.",2,2,0,0
"Excellent service, prime location and interesting mini bar ""condiments""
We booked this hotel because our friends had gotten a good deal on it and were staying there as well. We arrived early in the morning - 8:30 am and of course did not expect our room to be ready, but Helen at the desk, did her best to find us a room asap and not only did she get us in our room around noon, she gave us an upgrade to a one bedroom suite! Yes the rooms are not real big, but they have been recently remodeled, tastefully decorated and are quite comfortable. 
There is free wi fi in the lobby and mezzanine. The lobby has a variety of couches and easy chairs as well as a library space making it easy to sit and chat with friends or use your computer. The elevators were easy to come by and zipped up and down with dispatch - even with a wedding party in the hotel. By the way we never even heard the revelers who were partying in the ball room. 
The concierge, Paul, and his colleague who staffed the later shift were very helpful with restaurant suggestions and reservations, and directions and thoughts on where ever we wanted to go. The hotel is in the ""Gold Coast"" neighborhood just a few doors from Michigan Ave heading west and Lake Michigan to the east. 
The drinks at the lobby bar were delicious but high end so to speak and we did not eat in the restaurant so we can' say how that is.
We felt welcomed by all the staff and would stay again - in fact our friend is going back this fall.",5,5,0,0
"Would not stay again
I stayed at this Marriott in mid-July for a family reunion. Check-in was not a problem, but the front desk person on this particular day seemed indifferent at best. She could not answer even a basic question about the hotel's events. My room (1623) was very clean, and the beds and pillows were very comfortable---but it goes down hill from there. 
My particular room did not have a safe or fridge, and the bathroom sink drained very, very slowly. Also, the carpet in my room felt damp and clammy to the bare feet, so please wear socks and/or shoes. I am not sold on the adjoining room concept. The walls are really thin and the noise from the hallway, conversations and other activities travel very easily. There are some things that you just don't want your young children to hear (if you know what I mean). Also, the curious child in the adjoining room next door spent quite a bit of time trying to open our room door which was very annoying. 
Please avoid room 1623. It is directly across the hall from the ice vending machine room. The machine noisily hums and drains water all night long; as well, there is the constant in and out traffic of people filling up their ice buckets. Unless you are a very sound sleeper, you will get very little sleep in this room. There was also a member of our reunion party who stayed down the hall in room 1610 where the knob lock did not work at all, and the clasp lock did not lock properly. I would avoid that room as well. The parking garage layout is a bit convoluted so watch out for that, too. 
To offer some balance, I will say that the hotel's breakfast buffet, while pricey at $17.00 per adult, was good with lots of variety including very fresh fruit, although the strawberries were a bit sour. In looking at what I paid for for the value that I received, I would not stay at this hotel again.",3,3,0,0
"Family Trip - Looks can be deceiving!
My family (2 girls ages 5 & 9) and my husband stayed here for a week from August 6 to the 11, 2012 in one room with 2 'queen' beds.
For those of you who want a quick summary, it's here at the top, the details are all below.
Summary:
------------
Cons:
* beds were small, ac was noisy, rooms smell of vapor-rub
* avoid the pool and hot-tub Sunday evening through Wednesday night - it's a health hazard
* outdoor area has mosquitos, bring bug spray for evenings outdoors in the restaurant or at the pool area
* family budget: restaurant is typical san diego prices which are expensive for a family, eat elsewhere if possible if you're on a budget or utilize the restaurants happy hour for a good deal -- the food we did have was good tho.
* you cannot SAFELY walk to the beach from this hotel, even tho it's advertised as such
Pros:
* Rooms were clean, comfortable, and well appointed. Hotel was in a business neighborhood and we felt safe at the hotel.
* Shuttle service was prompt and helpful for trips to the beach
* Pool area was fun and well designed (but only use when the pool has been cleaned)
* well located for access to san-diego / seaworld, and legoland
The only reason we stayed here is because we got a 30% off deal on the room, and it was close to the beach, and it looked like the pool area would be great for the kids, which turned out to be NOT the case because the pool was so dirty during most of our stay there. I would not stay here again at the same ($170 per night with) or full price.
Details:
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1. The rooms are decent sized, beds are comfortable, it was clean. The 'queen' beds are actually doubles or very close to it -- much smaller 'queens' than in any other hotel we've stayed at. The kids were accidentally kicking and hitting each other at night, The room's a/c unit was very loud, not just the normal fan sound but a loud buzzing background noise as well -- if you are a light sleeper that needs to be cool I would suggest avoiding this hotel. The rooms smell like vapor rub -- other reviewers said that the rooms smelled, and maybe this is the hotels way of trying to freshen it up, it wasn't over-powering to us, but when you arrived it was noticeable for the first 5 minutes or so.
2. Food and amenities -- the hotel nickels and dimes you for amenities like internet access ($10/day) we didn't use it, because both our smart phones have 3G. Eating out in San Diego is expensive, and the hotels restaurant is no exception. We avoided the breakfast buffet at $15 per adult, $8 / kid, and instead walked a block to the nearby Green Leaf Cafe (a business cafe) and got a decent breakfast for the whole family for $20-$25. We also found that the hotels happy happy hour between 4-7pm was great, and during that time would split a few appetizers ($5-7 each vs $15-25 per entree during regular hours) for dinner with the kids, however most nights we didn't make it back to the hotel until after happy hour was over.
3. The pool -- if you have kids who love to swim, and are coming to this hotel to use the pool, be WARNED, there are some caveats.To save money the hotel only turns on their pool pump and cleans their pool once per week, and they do it just in time for the largest arrival of guests which is on Thursday and Friday. We arrived on Monday night, and about the first thing we did was jump into the hot tub and pool -- and in about 2 minutes we were disgusted (rating D-). There were arm sized clumps of human hair floating around the bottom of the pool, there was some kind of deteriorating paper item in the bottom of the pool (maxipad, diaper, or tissue -- I'm not sure but who wanted to get close enough to find out). In addition to the gross stuff on the bottom, the tops of the pool and hot tub were covered in leafs, bugs, normal pool debris, etc. The pool pump and filters were NOT running. There was a large brown bathtub ring around the top edge of the hot-tub. In addition, there were mosquitos outside, and I ended up getting bitten several times that evening, even tho we were outdoors for about 30 min.
All of us who swam that night (me and the two kids) had red spots on our skin and few itchy bumps show up in the next few days -- tea tree oil was great for getting rid of these. I was ready to report the hotel pool to the del mar health department the next day.
We avoided the pool for the next few days, mostly because as our schedule had it we were slated for the beach, sea world, and legoland -- but also beacuse we hoped that the dirty pool was an oversight or the result of a broken pump and it would be better the next time. Friday morning we had a chance to check out the pool again, and it looked to our amazement, much better -- I would say a B+ rating. Friday night they had a movie showing in the pool area, which was a lot of fun -- and the pool was clean enough our kids actually enjoyed swimming in it.
Other reviewers also commented on the disgusting pool, and an fun pool so the schedule explains how both can be accurate.
4. Laundry -- there is no laundry room in this hotel that guests can do their laundry in -- very disapointing. As we expected to be able to split up and let the kids stay in the pool with one of us, while the other took care of the laundry. The hotel does have a laundry service, but given the prices of everything else there, I suspect it would have added another nights worth of cost or more to our bill to do a family of fours 5-days worth of laundry -- so we ended up having to leave the pool and movie, and spend Friday night at the landromat at del mar heights, and ate dinner next door with the kids while the clothes washed. 
5. Shuttle: The hotel provides a free shuttle to anywhere within 5 miles of the hotel, which includes del mar beach -- this was the best beach we found for quality (bathrooms and changing area were amazing here) and crowd we had plenty of space to ourselves. When I called the hotel to ask about the shuttle service and other questions, the operator was fairly curt and impatient. But the shuttle service was nice -- the picked us up at a cafe we found near the beach.
5a. Speaking of the beach: the booking site we used said you could walk to the beach from the hotel. We asked at the front desk while we were there, and they said there was NO safe way to walk to the beach from this hotel, unless you wanted to walk along the interstate freeway with young kids. This seems like false advertising to me.
6. Yelp -- if you have a smart phone and a car, Yelp! came in extremely handy for finding good places with decent prices to eat. The GPS/google maps were also invaluable.",2,4,2,2
"Early check-in!
Loved this hotel! Booked it with my daughter and friend for a convention. They let us check in early(11am). We really appreciated this! The girls had a place to change. The hotel/pool area was nice and it looked like a great breakfast. We didn't try it though. Its a great location. 2 blocks from convention centerand just cross a side street to get to River Center Mall. They offered late check also. Glad we stayed there.",5,5,0,0
"Target-chic boutique motel not worth the money!
I booked this hotel because of the 3.5 star rating on Hotwire and expected a nice room with a great view. Unfortunately the disappointment started upon arrival. After checking into my room, I looked out the window and saw the view of the local alley-way instead of the beachfront as was advertised. I immediately contacted the front desk to change rooms and was first told by the clerk that another room was available but somehow after checking with her manager, I was told that room was no longer available.Strange! Instead I was offered free breakfast at their tiny restaurant and free valet parking (which saved me $30 dollars a day). The hotel is fairly old and has been updated to the modern look that you see in the pictures. The room and bathroom is small and furniture can be described as Target chic. Definitely not worth the price I paid. Although the room was close to the beach, a nicer place even a bit father away would have been a 100x better. This place may be a step up for those who generally stay at a cheap motel, but its definitely not 3.5 stars. I would rate it a 1.5-2 stars. Its not family friendly and you are asked to have a reservation if wanting to eat at their roof-top restaurant.",2,2,0,0
"Hotel is okay-location not great
We stayed for one night in this hotel because we were attending a concert at the Herbst Theater nearby. I got a $79 rate on Hotwire. I knew the Civic Center location wouldn't be great, but I work not that far away so am somewhat used to the area. The lobby is beautiful and the staff were fine. We couldn't believe how many guests were checking in and coming and going. There seemed to be a lot of extended families staying there. Can't think why everyone wants to stay at Civic Center, but maybe that's just me. Anyway, the room is small and very old fashioned (no flat screen TV and the bathroom is very dated). That being said, we would stay again if we had an event nearby. It is true that there are a lot of homeless people around but you can say that about a lot of places in San Francisco, and no one bothered us except to ask for spare change. I would suggest taking a cab at night though. Walking around in the daytime is probably okay. There is a BART station right outside the hotel so it is very easy to get around on public transportation. We were surprised that the station doesn't open until 8:00 a.m. on Sundays, so double check BART hours if you need to be somewhere.",3,3,0,0
"Medeorcure!
I did not travel with children and I was attending a conference at cook center which joins this motel. So here is a pros and cons list.
Pros 
 - Joined to Cook Center very handy when u have been going all day and need a quick break for relaxing.
 - Very comfortable beds & bedding.
 - Bath & Body Works shampoo, conditioner and lotion.
 - Trolley stop is right there.
 - I felt safe
 - Very friendly staff
 - Tv
Cons
 - Did not get a room next to the elevator like requested.(bad knees)
 - The shower, walls, blower dryer, iron, ironing board & toilet were not cleaned either well or not at all.
 - Paper thin walls.
 - Not enough towels.
 - Magnolia Room Restaurant breakfast was so expensive, if I were traveling with kids this would not have worked. (Great service)
Final opinion:
If u r not here for the Cook Center don't stay find another place.",3,3,0,0
"Total Rip off!!
First off I got the room cheap for $89 on pricline. But they nickle and dime you to the make here. 10 bucks for internet. 12 for parking. 3 to use a computer to print a boarding pass. Once you pay the the WIFI then it is bad and low speed. I to to my room on the 3rd floor and it smelled like somebody had smoked in it recently. The only good thing of my stay was the Apple pie with ice cream and strawberries. Pass on this go to the Renaissance across the street.",2,1,-1,1
"Good location but...
We were very disappointed with our recent three night stay at the Sax. Cannot fault the location, perfect for exploring day and night, but the hotel needs some attention to decor and service. 
We were in a room on the top floor with two double beds. The room was quite shabby, the main cupboards and TV cabinets were 70's style and badly chipped. There was no soap in the room, no guide to the hotel, no tea and coffee facilities. They were very attentive, however. to maintaining the stock in the mini bar and above for purchase, including a $48 half bottle of vodka.
In between the beds a mirror had been propped up and there was no lighting other than a standard lamp in the far corner and a small lamp by the TV. Nothing anywhere near the beds. The curtain was broken, and when maintenance came up to try to fix it they had to hold it together with bulldog clips. The radio also did not work.
We are not usual complainers, but this hotel was meant to be a slightly indulgent end to a two week tour of the US East Coast and we had stayed in all types of hotel, finding the service and facilities generally excellent. It was also our wedding anniversary so I did go to the desk after the first night and pointed out the issues. Unfortunately other than the soap nothing else was addressed, even though I raised it three times during the day with different front desk staff, all of whom promised things would be resolved. Unfortunately they appear to have been selected by how pleasing they are on the eye rather than efficiency, unless they did report things to management and they were ignored.
It left a bad taste to what was otherwise an excellent trip. It was suggested to us that there may have been a recent change of management, in which case it may better avoided until they have got to grips with things.",2,3,1,1
"This is THE most terrible hotel I've ever stayed in!!
The room was nice, but the service was horrendous: unresponsive, slow, and misleading. It took more than two hours to just get a package (which we shipped prior to arriving) from the front desk. The wi-fi was NOT free in each individual room and cost $10.99/24 hrs, but it did not specify that it was charged on a device basis until you opened second device. A really distasteful way to trick guests into paying extra more.",1,1,0,0
"Terrible Experience
I cannot believe this place. Tiny rooms, small bathrooms and the walls seem to be made out of paper. I stayed up untill very late because I could hear my neighbours TV as if Iwere on the same room, and got an early start because he and his partner decided to get ""intimate"" at 6am. Again, I heard absolutely evrything. The lights in my room were tilting so it was anoying, and the window shades were broken so I could not lift them up in the morning. I didn't appreciate the loud and dark lobby either. Not for me. I will not come back; for this kind of money I can definetly do better,",1,1,0,0
"Love this Radisson!
I was traveling with a group of 20 ladies, and we stayed one night at this Radisson. The hotel was clean and comfortable. The staff was friendly and professional. The group sales rep was a true pleasure to work with and set us up with a great group rate. Everyone enjoyed our stay. I highly recommend this hotel if you are in the Jacksonville area.",5,5,0,0
"Holiday Inn Bayshore in San Diego
My tour group stayed two nights here at the Holiday Inn Bayside. This is the best location in all of San Diego. I rate it as a 4 star hotel with very hard working staff. Pleasant reception area with pastry available for breakfast. It is only ONE mile from the Airport-Lindberg.",4,2,-2,2
"Skip it!
This historic hotel is dirty. There was dust ""fur"" in the bathroom, housekeeping was virtually non existent. Don't waste your time staying there. There are many hotels on the RiverWalk that are much nicer. Service was terrible. In addition, they charged $25 per day to park your car.",1,1,0,0
"I wouldn't recommend
The hotel is extreemly dated and need a lot of work to improve it's condition.
The rooms are unbearably hot. The electrics seem very old and UK adaptors did not work properly in the sockets. There is constant noise coming from the building (not city noises) which stopped us sleeping properly. I think this is due to the age of the building.
The hotel is probably in line with the price that we paid but you still expect some level of care to be taken in looking after a hotel.
The beds were comfortable and the room was kept as clean as an old building can be kept but overall it was disapponting and I won't be making a return visit.
P.S. Do not have breakfast at the Cafe it is terrible. I don't think it is actually owned by the hotel #not quite sure). It is the worst breakfast I have ever had.",2,2,0,0
"Good location. Ok property
I had a one night stay at this hotel this week.
The location is great - right in the middle of the city and one block from the 16th Street Mall. The check in process was efficient and the room was comfortable. Nothing spectacular but fine.
The fitness center is odd. There is a very nice area for cardio equipment but the weights are stuffed in the back of the pool deck. If you are planning to do any strength training while staying at this hotel, be prepared to sweat in the heat and humidity of the pool that is 10 feet from where you are bench pressing.
Overall, I would probably stay here again.",3,3,0,0
"fell short of our expectations
We had some issues:
1) power to our a/c unit needed to be reset several times in 3 days
2) the ice machine (bldg 2) was not working on floor 1 and was missing on floor 2.
3) the tire shop next door was dropping metal on concrete at 7 in the morning on Sunday",2,2,0,0
"Poor Customer Service
While the rooms were very nice -- small suites, the customer service at this hotel was the worst I have encountered for a long time. In most hotels, desk clerks are cheerful and welcome you to the hotel. This one however, did not. The desk clerks would barely make eye contact, did not say welcome or thank you. Additionally, we got a room where the bathroom faucet leaked constantly (drip drip drip, run run run). We reported it the day we got there and nothing was ever done. When I checked out -- the clerk did not even ask how our stay was... I politely informed her of the issues, oh, and she didnt give me my AAA discount either because she ran the card before she realized it then couldn't fix it! Ugh...Anyways, she didn't acknowledge our concerns, and didn't say sorry or anything. I told her to have a nice day on the way out and that I would tell all of my friends to never stay at this place again.",2,1,-1,1
"Great Stay, Great Staff
I have been staying here during the week for several months now on business. Very clean rooms and the staff is nice and helpful. I recommend this hotel to business and family travelers alike. Close proximity to all the Riverwalk has to offer.",5,5,0,0
"You almost have to pay to breath there...
I hate this hotel... They have this all fancy image.. you pay a fortune to stay there and they have bad rooms. Our room had an broken door closed with an awful metal plaque, where is all the fanciness that I payed for? .. you have to pay a fortune to park a car in their parking lot... you have to pay another fortune to use the internet.. they don't offer anything, like breakfast, include in the price..
The only good thing about this place is their pool... the have a beautiful and warm pool, great after a tiring day sight seeing...",1,2,1,1
"Very disappointing!
I just returned from a three-night stay at the Adolphus. The hotel is undeniably special, with many beautiful spaces to see and enjoy. The lobby is truly gorgeous, with its dark paneling and attractive sitting areas. Like other reviewers have noted, one is transported to another, more genteel, era just by walking through the lobby.
My disappointment came not from the ambiance of the hotel, but from the positively dreadful service I encountered on every front. My room, a king suite, was dirty. Not filthy, but just dirty and in need of the special attention one expects from a hotel of this caliber. The wallpaper was dingy, there were worn spots on the chair at the desk, the vents were dusty, there was dust trapped between the wood and the glass of the coffee table, and the sheets on the bed had small holes. Nothing seemed polished or shined. Admittedly, these are small things and did not detract from the comfort of my stay. They were the first things I noticed, however, and these things matter. I returned on the second day of my stay at 5:30 p.m. to find that the room was still unmade. The towels from my morning shower were still on the floor where I had left them nearly 11 hours earlier, the bed remained unmade, and the curtains still drawn. I had to phone housekeeping and ask someone to come up and clean my room. I found this unacceptable. On the third night, I called the front desk/hotel operator six times between 10:30 and 11:15 p.m. to arrange a wake up call. On each attempt, the phone rang and rang and rang. Once I was connected to someone in the garage after 20 or so rings; on another, I found myself speaking with someone from security. At no point did anyone at the front desk answer. When I checked out the following morning at 5:40 a.m., no one was at the front desk. I waited and waited, and after perhaps 5 minutes someone emerged from a back room. 
I worked for many years in hospitality and I understand that things don't always go smoothly in the hotel business. But for a hotel with the reputation of the Adolphus, these are important details that should not be overlooked.",2,2,0,0
"Great location and illy espresso!
Villa Florence was worth every penny. I really enjoyed my one night stay and wish it could have been longer. The bed alone is worth it. There are some hotels where I really feel like hanging out not leaving, this is one of those hotels. The lobby is abuzz with energy and people. Wonderful illy espresso and bar in the lobby as well as a pretty decent restaurant (I found it overpriced for the quality of food that was offered, I would go someplace else next time). Customer service was stellar. Found this hotel via Rooms Tonight app on the iphone and am so pleased that I went with this option.",5,4,-1,1
"Nicely Done
The hotel is extremely well appointed from a design standpoint and perhaps more importantly the level of service matches! I marveled at the creativity the Federalist has put into their drink menus, offerings are impressive featuring herbs, spices, and fresh made purees – try the Five Ri! The menu matches the expectations set forth by the cocktails, the steak was well prepared and matched anything you could find in a higher end steakhouse. Food staff throughout the hotel was eager to please and well versed in menu items and preparation. Location is central to all major sites and you would be hard pressed to find a location with such charm and personal service.",5,3,-2,2
"Noisy, Humid and Expensive Suite
Because f availability we had to take a suite. While very expensive we thought at the end of the hall would be quiet, at least. Were we wrong. Not only did the poorly sealed patio doors let in the noise from the night club across the street, they also let in an abundance of humidity that made the air in the room feel sticky. The result--little sleep and uncomfortable when awake.
On top of that, the hotel was crowed because of a football game. We went to the restaurant for lunch during the game, expecting a quiet meal. Well it was quiet, mostly because of the absence of service. It was as if the staff had taken off because they thought everyone would be at the game...
Never have we paid so much for so little. Think twice before staying here.",1,2,1,1
"Room was a BIG let down
First time in New York to celebrate my 50th Birthday. Stayed at Metro for six nights. On arrival we were giving room 312 and immediately went down to ask if we could pay to upgrade. The room was tiny, dark and depressing with a building site for a view. The recepitionist stated that there was no other room available but may be able to move us the next day. We tried again the next day to be given the same answer. I did notice however, that Americans were been given upgrades! The hotel is in a fantastic location with an amazing roof top terrace. The metro bar serves excellent food- fanatstic if you had been walking all day and just wanted to chill in the evening. The breakfast was fantastic and the 24 hour tea/coffee was a bonus. The maid service was brilliant with constant supplies of toileteries and clean sheets everyday! Would we stay here again? without a doubt but only if i could be assured a better room!",4,5,1,1
"Hotel Management continued to ignore a health hazard
The shower had only hot water. It took several followups to get it fixed. I almost burnt my skin while taking shower and had to come out of the shower midway. The breakfast is of average quality. Avoid the third floor rooms as they have no privacy.",1,1,0,0
"Room condition/service
We were in this hotel July 27,28,29. 3 lights were out in the main room. Reported & was with Mr oger Brown when he made the call to fix it. Was not done. Reported noice across hall late at nite. Took a lot of time before it was taken care of. Breakbar food was not hot. Church info incorrect. Missed church because of wrong times. Best part was Roger Brown. He went above & more to help us. He needs to be recognized for all that he did. Very professional. Hole in base of wall in bathroom. Looks as if it had been done sometime ago. Carpet not clean. Needs a lot of updating. Not a place we would recommend. Cannot say enough about Roger Brown. Really is a very mature man for his age.",2,2,0,0
"Cute for short-term; think again for extended stay.
I travel a lot for work and all hotel accommodations are booked without my input.
That said, this is indeed a funky, hipster hotel. Themed floors, interesting decor, and friendly staff.
However, the beds are hard as a brick and are covered by some ill-fitting down topper, complete with 5 pillows of the same painfully over-stuffed nature.
The walls are painfully thin. I could hear whole phone conversations, alarms, and doors being opened and closed. I was on the 7th floor and could hear EVERYTHING happening on the street below. NOT something I would expect at this ""esteemed"" hotel!
The bathrooms are a mess: no towel racks, trash that isn't emptied regularly, pipes that ""growl"" and shudder within the walls. The shower's floor pattern made me second-guess the cleanliness of the stall, the showerhead constantly dripped and reverberated throughout the hollow space, and the poor excuse for a shower curtain led to the perpetual flooding of the bathroom floor. The toilet was wedged into a corner. Some of the more ""ample"" travelers would need to sit diagonally on the seat--it's that tight.
As of this writing (10/10/12), the Curtis has a bandwidth cap on their ""complimentary"" internet service. No streaming video, no Netflix, no Amazon video... nothing! Even a site as basic as Facebook severely lagged. Forget downloading and uploading files! And with their variety of 38 channels of basic blah tv to choose from, it made for a painfully long two weeks.
This hotel would be cute for something short-term, but DEFINITELY not for anything longer than a weekend stay. I would NOT stay here again, nor would I recommend it to friends or family.",2,1,-1,1
"Staff not concerned about guests needs
No place to refrigerate medicine and the front desk really didn't care. No ice machines so could only get a little ice from the front desk to try and keep medicine cold overnight. No way to freeze ice packs to help for the next day either. 
Different hotel experience - no little bottles of shampoo or little soaps. There were larger bottles in the shower that stayed from guest to guest. So you have no idea what's really in there.",3,2,-1,1
"Dark, antiquated cannot accomodate meetings
I would not recommend this location. The lobby had a bad odor when we checked in. Check in time was at 4:00. My colleague and I did pre-registration. We left our luggage and came back around 6:00. My room was still not ready for check in. The rooms are dark and outdated. TV remotes do not work. The AC does not work in my colleague's room. It has red marks on the ceiling and curtains that looks like blood. The fresh fruit at breakfast tasted as though it was frozen fruit. There was a water leak in the Cloud room that was dripping on one of the tables. There was nothing to mark it off and no one attempted to wipe it off all day. Water was still on the table after noon. We were in training during the course of our stay. The training room had a huge leak, which the hotel cannot control. However, the water was dripping inside and outside the room. The floor was wet and nothing was marked to indicate the hazard. We had to ask them to do that. They did try to accommodate us by moving the room; however, the happy hour set up and some vacuuming took place in that area while we were training. Finally, the public bathroom had no toilet paper. It seems like the management should have planned better to ensure everything was needed to handle higher volume. I will be contacting the company conducting seminar and advise them to never use this location in the future.",1,1,0,0
"ah..buffet?
the hotel rooms are spacious, but not so clean. and their buffet sucks! all they had were toast and cereal, and their drink was cheap orange juice like tampico or something. that's worst buffet i have ever seen!",2,1,-1,1
"Not Paradise but Not Hell either
We arrived in Memphis to find a sporting event on so not alot of accommodation. After trying 4 hotels with no luck we came across the Vista Inn. After juggling the lady on reception gave us 2 rooms. A bonus was a carpark. This hotel is so central. We walked to Beale Street and personally we never at any time felt frightened or threatened (and this was a Saturday night). Breakfast, however, was a joke. If you get there too late don't expect any. We got what we paid for (in way of accommodation) and after all, we only slept there (for 2 nights). Beds were fine and rooms were clean. The lady on reception was very friendly and helpful. Not a 5 star but what do you want - in our case just a place to rest our heads late at night and head out again early in the morning. If you do intend to spend time in your hotel room then don't pick this hotel but we found it absolutely fine.",3,3,0,0
"Satisfactory but not Spectacular
The good news is that I won the hotel on priceline after indicating a Baltimore inner habor choice. Though I was somewhat disappointed that we did not get a location very close to the waterfront, the five or six blocks walk is easily done in decent weather. We were welcomed efficiently, but the desk staff person was not overly friendly and did not offer tips on what might be in the area or refer us to the concierge. The decor of the lobby is a bit cold too; even though the style is contemporary and has a great mural behind the front desk, something more is needed to give a bit of warmth. 
The room is on the small side for a 4 star hotel but the beds are very comfortable! Wifi service was good. Additionally we were pleased with the shower, shampoo, and lotions provided by the hotel. The room was clean with the exception of the lamp which someone neglected to dust. Also, we were missing items from the coffee making kit. 
A couple of things marred our stay a bit. First,there was a future teachers convention there and several of the students were loud and raucous in the hallways and swimming pool (like a frat party). Also, the bellwoman there told me she would get us a taxi to the cruise port, a mere two miles away and stopped the van of a driver she apparently knew. Not a standard taxi. The fare should just be a few bucks; within minutes I inquired about the price and was told 30.00!!! When asked to be let out, the driver brought the fare down to 20. I sincerely believe the bellwoman/doorwoman KNEW this guy and was trying to get him extra business. I did not like the one bit and feel it reflects badly upon the Hilton. 
The hotel does have potential and could be an even better venue if the management were to seriously consider the trends delinated in these reviews.",3,3,0,0
"The Good, The Bad and The Ugly
The Good: Customer service was good. Employees were friendly and the room was clean. The Bad: Bed was extra firm, but a little hard for me. The room was dated and seriously needed updating. Probably has not been updated since the 70s. Hotel claims to be in Downtown Denver, but is about 1.5 miles away. The Ugly: Workers started rolling carts up and down tiled halls and pounding on something at 6:00 a.m. Ran out of hot water before 8:00 a.m. Food in the limited restaurant was not even edible. Neighborhood is very seedy and the parking not secured as claimed by their website.",1,3,2,2
"Reasonable hotel that could have been great !!!
Stayed for four days in February 2012 - The hotel has a great position in walking distance to Times Square, Fifth, Broadway etc etc... the room was fine, clean and a great bed. The only thing that let it down was the staff. The reception staff were dismissive and dispayed a lack of general interest. I observed this on a few occasions when waiting in the lobby. Theres no room service or any drinks in the room fridge. My wife wanted tea but was told to drink coffee as there was no facility to supply a kettle - ""boil water in the coffee machine"" was the receptionists advice. The porters were all miserable but so would I be if I had to wear such ill fitting and shabby uniforms.
With a little attention to detail and a good front of house team this hotel could be fantastic as the rooms are more than adequate and the location superb. Its a shame.",3,4,1,1
"Two Thumbs Up + Four Paws Up for Nine Zero!
Having stayed at the Nine Zero's sister property in Boston, The Onyx Hotel, a few years ago, we knew how great the Kimpton chain is. We also knew how accommodating they are of ""four legged furry"" guests. We didn't know that our expectations would be completely blown away at our recent one night stay at Nine Zero. 
We were torn about returning to The Onyx or trying something new. Since we only were in the city for one night, we decided to check out a different part of town. Nine Zero's location couldn't be beat, especially for guests traveling with dogs. Being right across the street from the Boston Common was amazing! Our dog (and we) loved strolling in the park with the greenery and fall colors. Add to that the fact that we were steps away from some fantastic shopping such as the Designer Shoe Warehouse (DSW), Macy's, etc. The hotel is also within a short walk to the Quincy Market, North End and Newbury Street. The Freedom Trail, subway, restaurants, pubs and coffee shops are all right outside the hotel's entrance. 
Prior to checking in, we had a take out lunch picnic outside Regina Pizzeria in the North End. We loved our dinner there in 2009 and HAD to fit it in this time around too! That said, we like trying different places so we made reservations at Grotto for dinner, a 10 minute walk from Nine Zero. We loved cosy, buzzy Grotto and their delicious prix fix menu. Grotto review to follow. We popped into the 21st Amendment for an after dinner night cap and we're glad we did. It was Friday night and the traditional pub was packed. Our bill for two bevies there was shockingly inexpensive and service and ambience were fun for a casual evening out. 
We booked a King Premier room and it was huge compared to those in most city hotels. It wasn't much more expensive than the basic room category and gave the three of us loads of space. While the view from our 10th floor room faced the side street and not the park, we didn't mind at all. With only one night to enjoy Boston's sights and sounds, we were pretty much only in the room to enjoy a pre-dinner bevy and sleep. And oh, what a sleep! The bed and pillows were divine! I'm considering buying some of the bedding so we can snooze in luxury at home. 
All of the other Kimpton amenities and treats were found in abundance here: lobby wine reception, the comfy plush robes, quirky items available for purchase in-room like fluffy socks and a $10 stainless steel yo-yo. Haha! We are Kimpton in-Touch members and thus enjoyed the $10 mini bar credit and free Wi-Fi. The fact that a dog bed and bowls were in our room upon arrival was over the top. They just didn't miss a beat!
What sets this hotel aside is how truly genuinely friendly the staff were. From the moment we dropped our car off with the fun guys at valet to the moment we checked out at which point our dog was rewarded with a treat by the cheerful front desk staff, we were impressed. I can tell these employees enjoy their work environment and value their guests. And they made our dog feel like a celebrity. We all had a ball during our brief visit. I was left wishing we had time to enjoy a much longer stay. 
We simply loved everything about our visit. The decor, the location, cleanliness, ambient music in the lobby, the attention to detail whilst traveling with a dog... I really can't think of a single thing they need to improve. Luggage delivery, valet, check in, check out, etc were all quick and efficient. 
Would we return? You betcha! In all fairness, we loved The Onyx too and recommend it if you're attending an event or game at The TD Garden. But to be honest, we'd probably choose Nine Zero first if the price was right thanks to the staff and location. You can't go wrong with any Kimpton hotel, in my opinion!
One question for the staff though... We checked out on Saturday, October 6th on a day when the Denver Broncos were in town playing against Boston's New England Patriots. We noticed that Nine Zero staff were all wearing Broncos shirts. Such an unexpected sight as everyone knows how patriotic and loyal Boston fans are to their teams! LOL! Just curious what that was about... Did someone lose a bet? ;) Either way, thanks for the fabulous stay. We - and our Wheaten Terrier - will be back!",5,5,0,0
"Budget but you'll have to put up with a lot
Stayed here for 8 days in July, 2012. The first room they gave us had a broken airconditioner, which at first the staff insisted was just SLOW to cool the room. I believed her and unwisely unpacked. 3 hours later the room was still very hot, they had to move us to another room. (2 days later, I heard another guest complaining that his room's airconditioner was not working. Yep, you guessed right. They gave him the SAME room, knowing full well the AC was not working.) The pillows were stinking! Apparently, nobody changed the filthy pillowcases in our room. They do NOT have protective pillow covers in this hotel so beware of smelly pillows. I asked for extra pillowcases so I could double them. The sheets are never ironed & are very crumpled so you get the feeling you are always sleeping on unclean sheets. I would smell them everytime they gave me a ""new"" one.
It is terribly understaffed. There was usually only one receptionist on duty so we had to wait to replenish supplies (dishwashing soap, towels, etc.). The dishwasher in our room was filthy and broken. Staff promised to send a repairman several times - which they never did. The elevator takes forever so we would take the stairs all the time, which was depressing since the stairs are not clean. I told the receptioninst to have the area cleaned. Didn't happen.
Breakfast was pathetic. It was pure junk. Even the eggs were not real and full of fillers. So we cooked breakfast in the room. Besides the bad food, we weren't keen on eating from styrofoam plates anyway The breakfast room was not airconditioned so you can imagine how hot it gets in the summer.
Trash would accumulate near the garbage bin next to the elevator before they were collected. No sign at all that re-cycling happens in this hotel. 
There is a swimming pool and it was fairly clean so that was one thing I enjoyed. Hardly anyone swam.I suspect the reason for this is that the clientele, mostly very green looking Indian software programmers visiting the valley on business. really never swam. (They mostly stared at the few of us who did swim!)
Smokers sometimes did smoke around the pool area and I had to ask them to leave. Which they did. Non-smoking SIGNS would remedy this problem. Smoking near the ENTRANCE should not be allowed either (like in most hotels) because the smoke then gets into the lobby.
Pets are allowed and since cleanliness is questionable here, just beware of fleas. My husband jumped out of bed once, bitten by either a flea or a tick. We left the day after.
There are safe deposit boxes in the reception area. We asked for a key but never really used the box because we realized early on that it would take FOREVER to get anything out of that box, since there was usually only one receptionist on duty. Frequently, there was no one at all at the reception desk!
A good concept but this terribly mismanaged hotel is NOT worth staying in. Even if you are on a budget.",1,2,1,1
"Far from ""Luxury""....
We booked our visit to this ""boutique luxury hotel"" through American Express at their suggestion. We were told a ""room upgrade"" would be made if available and the reservation specified a ""quiet room"" as my partner is a very light sleeper. The ""upgrade"" was a tiny suite with a terrible bathroom layout. I requested turndown early so they could set up my daughter's bed in the sitting area. It was not done when we returned from dinner at 9:30 PM and the electronics in the room were failing (phone messaging service, thermostat, etc). Resolution and bed setup took another 40 minutes. To make it worse, we were kept awake until 4:15 by pulsating music coming from the lounge on the first floor. We called at 3 AM and the response was ""oh, you should have been informed of the sound"" and they did see the ""quiet room"" request on the reservation. We were moved to a larger suite on an upper floor with considerable inconvenience the next day and I had to battle management for credit for the 6 hours of lost sleep. The room upstairs was dirty when we moved in and the shower was disgusting, unfortunately. They gym was also in poor shape, dirty and the water cooler had not been refreshed in over a week. This is a ""wanna be"" of luxury hotels and we have made our displeasure known to Amex. It is hip and trendy with the artwork and decorations, but it does not cut it as ""luxury"" by any means.",2,1,-1,1
"Classy Historical Hotel
We held our class reunion at The Menger and enjoyed everything about our accommodations. I had a room in the newer section and it was spacious and comfortable. The older section has smaller rooms, which you would expect in such a historial building. Reportedly there are spirits but the only ones I saw were in the bar. The management and staff were most hospitable and accomodating. The locationi is perfect as you are next door to the Alamo, convenient to The Riverwalk, shopping and restaurants.",4,5,1,1
"Sleep? You're kidding!
The hotel was clean and the staff polite and helpful, but the good news stops there. This was supposed to be a deluxe king suite, reserved for us as presenters at a conference. There were two spacious rooms, but the sleeping accommodations were a disaster. The only bed was the tiniest I've seen - not sure it even qualifies as a double. The frame was set for a queen, and consequently I kept banging my ankles on the steel support that projected several inches from the middle of the box spring. The sheets and blanket were scarcely big enough to cover the top of the mattress, and my husband and I fought over them the entire time we slept, which wasn't much. He is 6'2"", and his feet hung off the end of the bed. The hide-a-bed was no better - there was no padding on the springs so that every move caused a spring to poke and wake up the sleeper. There were no sheets or pillows for the hide-a-bed when we arrived, and it took several hours for them to be delivered. We got one tiny bar of soap to divide between the sink and the shower. The phone wasn't working, but the staff addressed that. We did not ask to change the room because we didn't want to embarrass our hosts, but we will never stay in a Crowne Plaza again.",1,2,1,1
"Not a bad choice
Stayed for two nights over spring break. The location is perfect, especially for families with kids because of the proximity to Central Park. We had a double deluxe room which was large enough for a family of four, and very clean. 
The bathroom is quite small and crowded, and somewhat dated. It was difficult to manage and you always worry that something will fall into the toilet...
The breakfast buffet offered lots of delicious choices but the dining room was very busy. One day we had to wait in line for a long time, the second day there was no line but still quite noisy and crowded. Service was good though.
Finally street noise was somewhat of an issue, at least in the room we had (10th floor). The windows definitely don't block much out.",4,3,-1,1
"Nice place for a short trip - fire alarm in action
The room is small but good for a small trip. Very good location, close to South Station, can be done by walk, in case of very small luggage and no rain. Close to Faneuil Hall. The only comment is that the fire alarm snoozed on our first night, and we were forced to go to the street from the 5th floor, in a rainy night. After the fire squad inspection, it was said that it was a false alarm. Two conclusions: a) the fire alarm connection to the fire squad is working fine b) the fire alarm must be revised for a proper work. In the reception there are 2 self attended machines that speed the process for closing the room charges. There is one living room very nice, for the hotel users, with 2 internet connected machines, as well as a fire place and a desk with free coffe and tea. The hotel rent Ipads.",3,3,0,0
"Good Location; Average Hotel
We traveled to Washington DC in August 2012. We were on a budget for this last-minute trip and L'Enfant was, what I would just say is ""ok"". Hotel is in a wonderful location, walking distance to Smithsonian museums and monuments and there is a Metro station right downstairs. Learn to take the Metro. And if you are there for more than 3 days, buy the 7 day unlimited pass. That way you can come and go anywhere and everywhere you want without having to nickel and dime your way around (we learned this the hard way and bought the pass 2 days into our trip after spending far too much on individual legs). The location was a ghost town, however, during the weekend. Not much going on and the stores in the lower level aren't open (except Starbucks, which was a PLUS!). Hotel room and amenities were average at best. Tub and shower had seen their better days. Printer in business center wasn't working so had to jump through hoops to get the front desk to print boarding passes, which was a huge pain. Wireless is not free (I think it should be). If possible, don't bring a car. Valet parking is 40 bucks a night. Pool hours were brief and we (we have 2 kids) never did make it to the pool when the hours were actually open. This is clearly a business hotel who offers deals to fill rooms on weekends. If basking in the lap of luxury is not important and you want to be centrally located by the monuments and are just in the room to catch a few winks, L'Enfant is a fine choice. 
Also, drinks and food are terribly expensive, but they are everywhere in Washington DC - not just the L'Enfant.",3,3,0,0
"Fine for conference attendees; I would not choose for a vacation.
My husband and I spent eight nights at the Westin Market Street. For several days of our time in San Francisco, he attended a conference, and I worked from the hotel room. My overall impression is that this is a 'wannabe' luxury hotel. Look long enough, scratch the surface just a bit, and you will see that it falls short. It is fine if you are in town for a function at the Moscone Center as it is within easy walking distance and overall it is clean and functional; however, I would not recommend it for a vacation stay. There are many other hotels in the area that are much nicer.
Positive notes:
The location is good, especially for walking to the Moscone Center. The floor to ceiling windows are nice, and we had a great view from ours. The wireless internet service was pretty consistent. I never had problems with speed, and it only dropped on me a few times over the course of several days. The front desk staff was friendly at check in. There was water with lemon and a tasty lime elixir available in the lobby in the afternoons. Starbucks coffee is available for use in the in-room coffee maker, and two bottles of water were left for us each day. The bed was fairly comfortable.
Negative notes:
At check in, we were given a map of the area with a list of restaurants on the back. The list was very old. We discovered that one restaurant closed in 2007. The list also referred to the hotel as the Argent which I understand it has not been since 2007. This was a typed up, printed and copied list. Can someone not take a few minutes every three or four years or so to update it? If not, stop giving it to guests.
There is a refreshment center refrigerator in the room, but guests cannot put their own items in it. You can request a refrigerator, which we did. The young man who delivered it wanted to put it in an inconvenient spot in the room and unplug a lamp to plug it in. He did not want to put it in the spot that made sense because the plug was too hard to reach. Once I started to plug it in myself, he decided he could do it and did. The refrigerator was filthy, both on the outside and the inside. Clearly things had been spilled on and in it, and they did not bother to clean it up before delivering it to the next guest. While the room seemed clean overall, deep cleaning is needed. The lamp shades in our room had spots on them, inside and out. 
The shower head is supposed to be a 'heavenly' massaging showerhead, but the water pressure is too weak. LIkewise, the bed is supposed to be 'heavenly.' While it was fairly comfortable, the sheets were not quite up to par for me, and there was an indention where too many people have slept in the same spot. (Who wants to be made to think of that when in a hotel? Yuck.) I never give much thought to toilet seats, but I noticed theirs. It was a little plastic one - possibly the shortest (from front to back of seat) that I have ever seen. Watch out if you are really tall or have a lot of bootie!
Room service is only offered for breakfast and dinner. It would have been nice to have a room service lunch on the days when I worked from the room.
There was so much noise, day and night. We were obviously next to a room used as some type of service area, and there was activity at all hours. 
The night before our check out morning, my husband went to the front desk and spoke with them about how he wanted the charges handled. The next morning, at check out, it was a mess. It took a ridiculous amount of time to get it straightened out. Well, he THOUGHT it was straightened out. When we returned home, and he checked the credit card charges, he discovered that the charges had not been handled correctly. He had been charged twice for one night, and there is a pending charge for two nights that would also result in duplicate charges. He has been unable to get anyone on the phone to discuss this. Each time he calls, he is transferred to a line that goes to voicemail. (He has not left a message.) At last check, the duplicate charge has been corrected, but the pending charge is still pending. Hopefully, they will discover it themselves or answer the phone so he can make them aware.",3,3,0,0
"Very Nice Hotel
My Family of 4 stayed for 3 nights at the hotel. The rooms are a bit small, but clean and comfortable, besides we didn't spend much time in the room. The front desk staff was always there to answer our questions and went out of their way to help us out when it was needed. Valet parking is $30 per day, and is a bit slow, so give at least 20 minutes notice if you want your vehicle. The complimentary breakfast was very good and the location was great. Will definitely be stay here again.",4,4,0,0
"Not what I expected...such a disappointment...
Considering Memphis is known for Southern hospitality (I have actually experienced this in other hotels here), you would think an historic hotel might have an edge there. Apparently not. I am currently ""housed"" in a room the size of a postage stamp on the 8th floor. The bathroom will accommodate ONE. Period. The person who said the walls were paper thin is absolutely right. I can hear everything from the hallway and nearby room, although I asked for a quiet area. The view from the window is atrocious...no view of beautiful downtown Memphis...simply the roof and a fire escape (I guess I should have included a nice view in my room request). The young man who checked me in was neither warm nor friendly (get over yourself, son, haughtiness is not becoming), a British-speaking guest snapped at me when I pushed a wrong button at the elevator, and there is NO refrigerator or coffee pot in this room (and, please, I should not have to call and ask for one). I am so not impressed. I will say the bellman had personality and good humor, though I'm sure he gets really tired of the pomposity. The bed is also exceedingly comfortable and this tiny room is fairly well appointed. So far, though, not nearly worth the expense. Come on, folks, this could be such a charming stay. Lighten up and acquire some genuine warmth. Meanwhile, those of you looking for true class/historic stay might try the Martha Washington Inn in Abingdon, VA...lovely people.",2,2,0,0
"egad!
Stay away from this property!! Every problem I read about this hotel, we encountered..........
Inept front desk with little ability to take care of the slightest issue...children in the adult pool every day,smelly room, non working phone in room, broken desk chair, Filthy carpet everywhere
Room booked and repaid for was not available, set to one room that was already occupied, another descibed as a cabana suite/handicap, just a big room, did get the booked room til next day after a nearly 1 hour check in process between back and forth of rooms....",1,1,0,0
"Great Experience
Loved this hotel. Great rooms, great attitudes on the part of staff, wonderful location. A wonderful surprise. I'll stay here again and again. Great gem in the middle of Seattle. I've never been treated so well by each and everyone staff member I came in contact with. The bar is a great little find as well. Loved the service and the menu.",5,5,0,0
"Great Experience!
Staff was super nice and went out of their way to make me feel welcome. Only a couple of blocks from times square and the hotel rooms are really nice. Granite sinks and the beds are sooo soft!",5,5,0,0
"Average at Best
We stayed here for 4 nights at the end of June early July. 
First our room wasn't ready, then when we finally got the key the room stank of stale cigarettes, despite it being a 'non smoking' room. We called to tell them and they sent up housekeeping with a disinfectant spray of some kind. He sprayed the carpets, making no difference to the smell but leaving wet carpets! Throughout our stay we had to leave the window open as the smell when re-entering the room was awful. 
Rooms are average at best with smaller than average queen beds, which were very soft - so if the other person in the bed moved I felt as though I was on a water bed. Lighting in the bathroom is dim. No china cups, only paper (what's that about?). 
The view from the room, was lovely and there was a very good HD TV - but that's the only positives I can find.
During our stay, DIRECTLY ABOVE US, there were major renovations. And I mean MAJOR. One morning was the 4th July, a supposed holiday! The noise was deafening and banging was shaking the whole room. I rang concierge only to be told they would ring me back..... No call back. 
The desk staff were snooty and unhelpful from the off (although the bell boys were all very cheery and helpful). 
Along with this Hyatt and the Grand Hyatt at Anaheim we can only think that standards for our once preferred hotel have dropped. Being Gold Members doesn't differentiate you from other guests it seems so I can't see the point of the point system IMO.
Internet is charged per device, per day, which is ludicrous and greedy in this day and age. Especially when smaller hotels offer for free.
Saving grace of the hotel is that the Seaport Village situated in front of the hotel is delightful with some great places to eat and little shops to investigate - however there are lots of hotels along the fronts so it isn't exclusive.
Unless the renovations are finished and the hotel offers better service then don't bother as you will come away disappointed like us.",2,2,0,0
"The River Inn is need of some TLC
This hotel was reasonably priced, in a great location and the staff was nice. However, I found someone elses things in a drawer, pistachio shells on the floor and the bathroom glasses were dirty even though they were presented as being clean. I complained and they gave us complimentary valet one night, but after seeing those things I was suspicious that everything was dirty. I was worried about our toddler touching things and wanted to buy some Lysol! Also, I found the shells after they promised to get it really clean. I didn't complain again because it seemed pointless. Our friends said that their room had a leak.",2,2,0,0
"Bravo Hotel Restaurant Morning Staff
On going praises for the morning restaurant staff because they are friendly, professional, efficient and always create a wonderful and happy environment.
Special folks in the restaurant that always makes me feel great to be there - Magday, Sr. Mgr., Maria, Assit. Mgr., Romeo, Eunice, Margarita, Meski, Susana.
Merry Christmas my good friends.
Rob in the Club Lounge has the best stories and is so gracious, professional and personable.",4,5,1,1
"Frat House...look somewhere else
Just got back from a one night stay. We were in town for a concert at nearby House of Blues.You can't beat the location and things to do HOWEVER it was the worst night that I have ever experienced in a hotel/motel. Paper thin walls made for the party in the next room a nightmare. No management/security to quiet things down that went on til 3:45 am. A long night of door slamming, loud music, screaming women, and various other activities. We were going to just leave, but felt completely unsafe to leave our room as most of the party goers were also in the hallway frolicking as well. It seemed like a scene straight out of a movie. Do not stay here",1,1,0,0
"Great location and attentive service
We really enjoyed this hotel. We upgraded to a suite and were glad we did as this was a very comfortable size, but not overly large. The regular rooms must be quite small. The bathroom was small, but clean. The rooms were well decorated, with an interesting style and were also quite clean. The staff was very responsive to concerns. Finally, they have a wine tasting each night. Over three nights we had tastings from two wineries.
They do have a car service that works with them for the airport. It was only $5-7 more than a cab and much more comfortable.",5,4,-1,1
"Old world charm
This hotel is very central and in walking distance to the Willis (formally Sears) Tower and the Millennium Park. The hotel itself is amazing, with an incredibly ornate lobby. The staff are very pleasant and attentive. There is free wifi in the cafe, restaurant and bars but you have to pay to have it in your room. The rooms have no tea/coffee making facilities and no fridge but apart from that they are well equipped.",5,5,0,0
"Decent Hotel, Avoid Weekends Unless You're There to Party
Spent 5 nights recently for a company conference held at the hotel. I checked in on a Saturday and was astonished at the mass of people in the place - almost zoo-like. I was also annoyed that guests have to pay a cover charge just to get in the overcrowded hotel bars on the weekend. Our company spent well into 6 figures for a meeting here, but there are no benefits given for doing that, like access to the hotel bar. The place caters to the public and not to guests on weekends. I wasn't there on a Friday to see what that's like, but forget trying to sleep on a Saturday night. There were people going in and out of rooms and screaming in the hallways all night long, finally quieting down at 6 am. I thought this was going to be a long week at the place. Rating the hotel 2 stars at this point. What a difference a day makes. By Sunday afternoon, spring break at Ft. Lauderdale was over and the loud drunk 20-somethings were gone and the place was more normal.
The Club 207 bar on the ground floor was a disappointment repeatedly. On a couple of nights almost immediately after pouring our group many drinks, bouncers drove everyone out of the place in a not very cool way at what seemed to be random times, once just after 12:30. I guess take the money and treat people poorly is the business strategy here. 
Rooms at the place are nice and the housekeeping quality is good. Good shower with rain head. The meeting facilities were one of the highlights of the property. Everything was well organized and the catering was good, with the exception of the lunches being held in tents in an area nearby the pool where the temperature was uncomfortably cold for most people. For business travel in the Gaslamp area, I prefer the Solamar which is a quieter place.",3,2,-1,1
"Good location, not so good service
I checked into this hotel for my honeymoon after 4 nights in a luxury hotel in Las Vegas so was hoping for something of similar standard. The hotel was easy to find, we got the train to the main street and followed Google maps but it was literally just round the corner. Upon arrival, the guy that checked us in (Kent) was very friendly and helped us with booking Alcatraz tickets and giving us directions etc. 
We got up to our floor and the hallway smelt really musty, it has a bit of a funky 60's vibe decoration wise and was a bit old fashioned for my liking. The room itself was ok, clean and tidy and because they knew we were on our honeymoon, we got a bottle of chilled champagne and a card which was a nice touch! You get a little basket of goodies under the TV but they will all cost you - and they are very expensive. 
We were pleased to hear we would be served breakfast in bed...or we thought that was the case! The first morning we got our breakfast at 7:30 despite asking for it at 8:30, but it was 2 juices, 2 waters, 2 cereal bars, a muffin, a croissant and 2 apples. We thought it was great, until the 2nd day when it was over an hour late! We had to ring the 3rd day as they had just forgotten us, and one day we literally got an apple each, juice, water and one small croissant to share! I would recommend the bagel place a couple of streets down on the left, in the opposite direction to China Town.
Overall it was okay, good for China Town, the main high street, Union Square etc - but it's a bit of a walk to Fishermans Wharf and the Pier which isn't ideal at night unless you can manage to get a taxi. One last tip - there is a really cool bar just up the road. If you cross the road directly and go up the hill, it's on the left hand side and is quite small from the outside but has an upstairs too playing really nice live music. Can't remember its name but the cocktails are great!",3,3,0,0
"New York Getaway
I had an enjoyable stay and the location is great. 
The price I believe was rather steep for the qaulity of the hotel so if you can find something newer, try to! 
Overall, the staff was lovely, and the room was well kept. 
The bathroom is rather small, but the beds were comfy.",3,4,1,1
"Terrible Location
I had planned to stay 3 nights but moved to another hotel after one night. I would have moved to a different hotel that night, but I missed the deadline to cancel by 3 minutes. I asked at the desk if they would give me the grace to cancel without penalty since it was so close to the cut off time but was denied. I was disappointed with the lack of empathy at the front desk.
The room was average. View of a parking lot. The pillow cases were marked ""firm"" and ""soft"" but there was no discernable difference between the two.
The neighborhood was questionable, no resturants or places to walk nearby. Located near the airport. I had business meetings in Palo Alto and the traffic between the two places was horrific! It took more than an hour to drive 13 miles. 
Breakfast in the morning was OK. Warm and cold items available, pre-madfe eggs, bacon, pancakes, etc. No waffles and very little fruit or healthy items.",2,3,1,1
"Met and exceeded expectations
The Nexus is something of a ""landmark"" property in Seattle and in its present incarnation does an excellent job on many levels. As a professional meeting planner for 30-years I tend to be more critical than the average traveler but the Nexus gave me few reasons to be. My stay was as a member of the Seattle Seafair Pirates during the annual Seafair festival. As a result of the festival the occupancy at the hotel was very high but the service levels did not seem compromised as a result. I found the management and front desk team to be gracious and accommodating whenever called upon for information or assistance. Strategically located adjacent to the I-5 freeway, access to the property is very convenient. The housekeeping staff is prompt and efficient and the maintenance of the public areas was above average. The Nexus does not make any promises it does not keep...if you are looking for a secluded, boutique property the Nexus is not for you. Originally managed as a Ramada Inn, the Nexus provides good accommodations, reasonable rates a first-class shopping mall nearby and convenience to downtown Seattle. It's an excellent alternative to the ""downtown Seattle"" properties with higher rates, especially when the center of the city is a 15-minute drive.",5,5,0,0
"Some great points, some not-so-great
The Belleclaire has a very friendly and accommodating staff at a pretty charming place in a great UWS location. I got it on Hotwire.com for a decent price, but it's not really the 3.5 stars that Hotwire gave it. There are some definite pluses, like a small fridge in the room and free internet, but some minuses that you would never expect in a 3.5 star place, such as no coffee/tea in the room and having to go to the lobby to get ice.
The place is undergoing renovation, which I guess accounts for the good-deal price. Hallways are a combination of old-world charm (beautiful wainscoting, moldings, wallpaper) and contemporary chic (purple and black carpets, oval-shaped mirrors on the outside of each door). I suppose they're going for a European clientele, since they call the first floor the ground floor and the second floor the first.
Yes, the room was tiny, but quite nicely appointed and very clean.
I don't think there was a restaurant on-site, another reason this place should not be ranked 3.5 stars.",4,4,0,0
"Convenient, clean airport stay with fantastic service!
Airport hotels are not ""destinations"" in their own right. When a person stays at an airport hotel it's because they need a quick stay and (hopefully) a good rest, or it's a convenient place for a business conference. Too often, airport hotel expectations are already low. It's because of this thinking that I try to avoid airport hotels as much as possible... but, sometimes it's unavoidable. I chose the Embassy Suites LAX North after reading the TripAdvisor reviews and finding an acceptable deal on the hotel's website.
The room was exactly as expected and exactly as depicted on the hotel's website. It was clean and spacious and we had a great rest before our early departure the next day. Per my previously mentioned definition of an airport hotel, this should be sufficient.
However, what makes the Embassy Suites LAX North special are the extra amenities and the service:
1.) There is a convenient free shuttle to/from the airport that runs about every 15 minutes. (It's an airport hotel, so this should be a given -- but I surprisingly found this wasn't always the case.) Take note that the shuttle isn't dedicated to the Embassy Suites; it is run by a shuttle company that services several nearby hotels. This is important when trying to locate the shuttle at the airport because it looks like every other shuttle, so you need to look for the hotel name on the shuttle's scrolling marquee.
2.) Per most Embassy Suites, there is a free buffet breakfast. At the LAX North location, breakfast is held in the ground level atrium. Breakfast included coffee, tea, juices, cereals, pastries, fruits, scrambled eggs, sausage, waffles and a cooked-to-order omlet bar. 
3.) Per most Embassy Suites, there is an evening ""Manager's Reception;"" however, I've found at other hotels' evening receptions, that what is served can vary greatly. At the LAX North location, they served chips and salsa (or make your own nachos), salted snacks, popcorn, soda, beer, wine and a selection of cocktails -- all free! (We did feel a bit guilty free-loading, so we tipped the bartender generously for going the extra mile with our mixed drinks.)
But, best of all during our stay was the service -- particularly the gentlemen we encountered during the reception and breakfast. They were so accomodating, friendly and attentive -- they made sure we didn't lift a finger or want for anything. We felt totally pampered! This was unexpected... for an airport hotel! 
Overall, it was a pleasant one-night stay and we would happily stay there in the future.",4,4,0,0
"Great place to stay
We found this hotel to be a great place to stay. From the friendly and professional staff to the comfortable and very clean room! And yes, the hotel is righ tin the heart of the city at Union Square. Shopping and earteries practically surround you. We would definately return for another stay.",5,5,0,0
"Bad Day on the St. John's River
It was a bad stay. While watch a football game I heard a sound behind me and looked up to see the vinyl wall covering peel off the wall by itself. Come to find that behind the wall covering the drywall was wet and also filled with black mold blooms indicating to the vapor barrier effect that vinyl wall covering in preventing outside moisture from entering a conditioned space but trapping the moisture on the drywall surface inside the room. Vapor needs to be stopped before it enters the conditioned side of the room preferably on the exterior prior to penetrating the insulation.
Difficult that this knowledge has been around for at least 10 to 15 years but this hotel or any hotels within this corporate setting has done anything about keeping the safety of its customers tantamount to maintaining a successful business.
I was moved to another room on a different floor with the same problem and thew mold and mildew odors were pervasive throughout the building.
I thought it would be a nice gesture to have a couple of nights free to get me to be a customer but that did not happen which proves my point that the big business, of any kind, is only interested a public sacrifice in profit; the sole contributor to the economic destruction of this country, by them proving my point.",1,2,1,1
"Unexpected charges on my credit card even though all was prepaid!!
I am very disappointed with their service. I stayed there bc of the location but I prepaid online my room and at the front desk, when I checked out, they applied $3 charge out of no where... I did not use anything in their room bc they dont offer any coffee/tea/ water... I told them all is prepaid and she said ""oh... then you are fine"". I left knowing I dont get charged for anything, when I checked my credit card they did charge the $3. It is not about the amount of money - it's only $3- but it's about how they treat you!!!
 If you want to visit the city and need to leave your languages it's $4 per luggage. 
They have a horrible breakfast included but there are plenty of healthy options around.",1,1,0,0
"Quality Hotel in a Great Location
This is an older hotel with very nice rooms. It appears that they have been recently updated. Staff were extremely welcoming. Parking was very convenient to room location. Pool area was nice with an outdoor fireplace. We didn't eat in the hotel but there was a restaurant that appeared to be nice. Stay at this hotel for proximity to great vacation hotspots without the huge pricetag.",4,4,0,0
"SO BAD NOT WORTH A PENNY
I have stayed at hundreds of hotels and motels and never have I paid so much for 1. Horrible service and employees 2. BAD management 3. DIRTY LINENS AND TOWELS 4. Over charged my account and never repaid me. 1st off the front desk woman was completely unprofessional. When my spouse and I got ready for bed at 10:30 we notices dirt and black markings all over the flat sheet. Come to find out they had made the King size bed with a flat sheet!! SO OF COURSE by morning it was no longer on the matress. I called the front desk, no appologies and no action for new linens. My Spouse calls, no action. Now 30 min later the Manager tells us when we called a 3rd time, he has No one to come give us the linens. So we had to go down to the desk to get them. Then after disovering the pillows were severly soilded, the Manager then tells us that he has no more clean pillow cases and if he finds some he will have someone bring them. Of course no one came. I had to use my hoodie as a pillow. And the new sheets were still some what dirty with black markings. I woke up early for our flight to shower. Turns out, of course the Towels had yellowy/ brown stains on them. I walk to the front desk bc the maid who was out side my door told me she didnt have any, even though she was cleaning rooms! The front desk tells me they will bring some, 1 hour goes by, I am mad bc I have a flight to catch and finally the maid give us 3 towels, 2 of which were still stained. Keep in mind these are all white linens and towles. The expierence was horrible, I have never been in such a filthy hotel that had such potential. And to top it all off, when I gave them my debit card to have the 50$ fee pending if anything was destroyed, well nothing was and I was charged the 50$ 3 days later. I called for 5 days at least 12 times to get that and a 47$ amount off my credit. The Manager never returned my calls. The 47$ was cleared the 50$ I am still working on and its been almost 2 wks. I paid over a 150$ for the nastiest hotel I have ever been at.",1,1,0,0
"Location, Location, Location!
Even though the hotel is not on Union Square, it is very, very close. 
The hotel was renovated a little over two years ago and its BEAUTIFUL! the rooms are on the smalish side, but comfortable and with the best view that I have seen in a while.
The Fitness room could use some work, but the area is so nice that you may want to excersise on the street instead.",5,4,-1,1
"not a hotel for sleep
a nice hotel with excellent quiet air con.....the staff are very friendly and it is exceptionally clean , however the toilet hissed all night and would not stop the blind does'nt fit the window so the room is not dark and the most annoying thing is the radio alarm clock picks up your mobile reception and LOUDLY buzzes all night meaning you have to leave your mobile the other side of the room, i am leaving this hotel unrested and groggy",2,3,1,1
"The lobby and the location are great
Stayed at the Palmer House Hilton for two nights last week-end. Overall I was satisfied with the stay but only because my expectations were relatively low. Wi-fi ($12.95) and a visit to the gym ($10) will both be extra costs for you. I didn't park but I understand it is also quite expensive. And watching a movie was $20 including tax.
Our room was relatively spacious but the hallway leading to it was constantly filled with piles of dirty laundry, carts not removed from the previous night's room service dinner, and carts used by the housekeeping staff, as if our particular hallway was the favored parking spot.
The best things about Palmer House are the beautiful lobby, and the location. From Midway Airport it's a direct train to the hotel. Symphony Hall and the Art Institute are one and a half blocks away. Restaurants abound. And State Street is filled with shops if you are so inclined. Another plus: the stairwells are open so if you want to get to your room and get some exercise, you can walk up (not all that common in hotels any more and much appreciated).
I have stayed here before, and will again, but I always expect more and leave a bit disappointed. The experience falls short of the grandeur of the building and its setting.",3,3,0,0
"Worst hotel experience ever! First bad review I have had to write...
This hotel was a nightmare, almost to the point of being comedic. Front staff were rude and place was dirty, but for price, we still considered ourselves lucky to get in a hotel for under 200$ on such a busy weekend. In middle of night, my bed collapsed (boxspring fell to floor in one corner of bed). When me and my roommate asked for extra towels (two extra on top of two we were given), we were given grief on why we needed more towels and then were told they had none. We were told to find Housekeeping, but of course, they too said they had none. And of course, to add to a horrible experience, our car, along with 3/4 cars in parking lot had windows smashed in and were burglarized. We advised front desk, who acted as if ""too bad."" It was their parking lot we paid for $20.00 a night for, but when we asked for refund, they adamantly denied we were charged for parking. So of course, we showed them receipt, that had the $20.00 parking fee they added to our on-line booking. The front desk ""freaked"" out and said they didn't know why we were charged that, as they don't charge for parking. And of course, regardless of the error, they still refused to refund any money. Even worse, the front desk accused us of ""probably"" leaving valuables in car,"" promoting our victimization (which we didn't). This experience was horrible, even for price, and I would encourage anyone looking for a good deal to look elsewhere, as this was no deal!",1,1,0,0
"Disappointed
My daughter and I took a short vacation in Houston. Initially, we were pleased with our room. It was clean and neat. Our first disappointment was after a late dinner out, we circled the parking lot and couldn't find a parking space. We weren't alone. Eventually, squeezed into a small questionable spot. Our second disappointment was NO HOT WATER! Unbelievable. I told the people at the front desk and was ignored. I paid 105. For that. Unbelievable.",1,2,1,1
"Horrible Experience
When I arrived, the entrance to the hotel was gridlocked. The valet took nearly 20 minutes to reach my car. Check-in time was at 3:00 pm. Yet, when I attempted to check-in almost two hours after that, I was told my room would not be available for another 40 minutes.
The room was not clean. There were used q-tips and other toiletries on the window ledge. Further, I was unable to use the shower because it would not properly drain. When I contacted management about these issues, I never received a response. I will not be staying here again.",1,1,0,0
"Residence Inn Chicago Downtown
Me and 3 of my girlfriends stayed at the Residence this past weekend for a mini weekend get away. The staff was wonderful, they accomodated all my needs. The rooms were nice. They had a full kitchen and comfortable beds. The hotel was very busy when we were there and we still had no problem getting into our room quickly and getting through the buffett breakfast line in a timely manner. The location of this hotel is awesome and at a great price. Thanks!",5,4,-1,1
"DON'T STAY THERE! Lots of bed bugs!
I supposed to stay there for 4 nights, but i couldn't because after the 3rd night my mom and I got more than 20 bed bugs bites. The front desk man said the bed bugs are normal in hotels of US and just offered to change the rooms... No deal, we changed the motel for the Surf Motel just in front of and this one was much better than de Days Inn!!",1,1,0,0
"Great Staff at Front Door! Always!
I have stayed at the Riv more times than I can remember, and wanted to give a shout out to the GREAT Front Door Staff...They always make me feel welcome, like I'm returning home...and nothing is too much trouble...One fond memory is when they ran down to Delancey to get a taxi for me in the snow and rode it back the block+...Fantastic! Great job, guys! Thank you all! Dan Maher",5,5,0,0
"Intresting..
A good little hotel with friendly staff plus new and very nice location..",4,4,0,0
"Great place to stay
This is a great hotel and should definitely make your list for places to stay in Dallas. Nice room, nice staff, very calming atmosphere. I had very easy access to the Galleria across the street. This hotel is a great value.",5,5,0,0
"Great room for a Great Price
We had a 2 double bed room. I didn't reserve until the night before and requested refrig and microwave if possibe - got both. Room was clean, great TV, wireless internet worked without a hitch and the continental breakfast was pretty good. Room had hairdryer, coffee maker, ironing board and iron. Staff was pleasant and they do provide shuttle service to the airport although we did not utilize it. We paid $59 plus tax - couldn't beat it. There was also a nice table and chair to set up computer and do work.
The tub/toilet area is really small which is the only reason I didn't give it a 5.
There is also a Cracker Barrel across the parking lot and a Waffle House across the street which are handy.",4,3,-1,1
"Austin Marathon
While sleeping in any bed other than your own can be a bit daunting, it certainly makes traveling more tolerable when the accomodations are comfortable. And traveling even becomes pleasant when, combined with a very clean hotel, you find extraordinary staff!
From the person who greeted us at the door, to the person who checked us in, to the person who checked us out; we had fabulous service!! And I do not say that lightly. Having been in the ""service"" industry for the past 40 years I can be extremely critical of poor service.
The Crowne Plaza Austin rates top honors!",5,5,0,0
"You're only paying for the location
One of the very few good things I can say about this hotel is the location. I stayed there a couple weeks ago for 5 nights and on day two found LIVE magget sized black worms in the shower stall edges. The hotel needs a serious update, espcially for as much as they charge. The fitness equipment is in serious need to replacement. All the surrounding restaurants are quit expensive. The pool is pretty small. The beds were horrible and need to be replaced.",1,2,1,1
"Girls Getaway
Hotel Zaza is a fun centralized hot spot however I didn't expect the ""patrolling"" when hotel staff came to our rooms. I'm assuming that due to their strict ""No outside alcohol"" rule, they are paid to inspect rooms and poke their heads into ajoining rooms in order to discover ""non-zaza"" alcohol . This made my guests and I very uncomfortable! We would order room service and instead of place the food where asked they would poke their heads into ajoining rooms and instead of looking at you they scope the room. In addition, we were bumped from our semi-private dinner area because someone with more money decided to go to Dragon Fly for dinner. After complaining management comp'd a few things like dessert and class of wine however for what you pay to stay here, I would have expected to be treated as a GUEST and not a a student in a dorm!",3,1,-2,2
"Not worth 4 stars but a nice hotel.
Another Grand Old Dame. This place is well kept but, it tends to show it's age. Almost, stuffy; it took awhile to get used to. The place was clean for the most part but, not perfect. Very nice use of granite and marble. The wall paper in the bath and in the spacious room all seemed new but, for some reason it seemed like it needed remodeling. The hotel itself is close to the 16th street mall but, on the fringes of downtown and the capital hill area. I would never pay the internet rate for this place when there are better places for this kind of money. I guess it would depend on what you were looking for. The valet fee just added to the reasons not to patronize a hotel that would even think of charging 26.00 USD/a day for this when, the next night I stayed in Westminster where it was optional for 5.00/half day and 11.00/full day; or
park yourself for free. The only options at this hotel were free street parking on weekends if you can find a spot, next door parking garage at 16.00/day one time, or one block away in self parking lot with no security. Nonetheless, the valet staff including the rest of the staff were
pleasant and capable. The hotel had a small gym that was included in the rate, that was a plus; as was the on property restaurant Randolph's.
 I had an early dinner here and the staff was accomodating and the prices reasonable for a 4 star property. I had a cheeseburger and sweet potato chips with soda for around 15.00 USD. Not bad and cheaper than breakfast here. I had the american breakfast that include coffe and juice for a bit more than the price of the burger. The dining area had a nice attached patio on the street front but, even with all these amenities it barely reaches the 4 star achievement. Especially, in the age of technology-why are hotels charging for internet. This is another big negative and another reason not to stay here. Also, the doors are very loud when they close-this is bad in the morning when the staff are cleaning rooms. I was on the 7th floor with a nice view of the valet parking lot (the backside/not cityside) and thought it would be quiet but, I guess the staff were rearranging the furniture or something late in the evening in the room upstairs.
 If you just need a place to stay and are not particular; this is your place if you can get a good discount rate and you didn't drive and don't need internet. Otherwise, shop around there are newer places with a bit more glitz for the same price.",3,3,0,0
"How do they get it sooooo wrong!
As with others, the reviews seemed good, so we booked in. I am now certain that the positive reviews are written by the hotel chain.
The hotel is understaffed to the point of comedy. You 'share' a front desk receptionist with the hotel next door for most of the day. This means opporator calls take 5 mins to answer and listening to their options menu 3 times. It also means you need to walk next door for any other face to face requests. The conceirge service requires 20 mins notice and the trip next door for the keys.
Even when you are fortunate enough to have a receptionist available, as we were on check in', the pleasure is short lived. After giving enough not so subtle hints we would have liked help with the baggage, i gave up and brought it all in myself. The chap barely even flinched
The food is poor at best. I stuck to pastries as the rest looked inedible. The cookies on reception were good however.
The rooms looked quaint on the internet, but in person were poorly put together and 'antique' turned out to be 'old' . The view of a brick wall added to the allure of the place.
If i paid < $100 per night i would be ok with this as it is what you would expect of a hotel you visit as a young person to get wasted in, where a lack of staff means more shinanagens... If this is you, try and bargin the rate down... If you want a good hotel go elsewhere....
Pow!",1,2,1,1
"Bugs
Upon check in they put us in a room so very dirty then I asked to change and the next room looked clean new paint carpet. They have bed bug which bite my kids so many time. I pray that we didnt bring anything home with us.",1,1,0,0
"July 4th 2012
Stayed at the Sofitel, Philadelphia for 2 nights arriving on the 3rd July. Had a great room on high floor with a great bathroom and the best bed ever. It felt as though you were sleeping on clouds. Since we were in Philadelphia for the 4th July had a great time, attending the parade, visiting all the attractions including Independence Hall (which incidentally was free for that week if you were lucky to get a slot which we did) and eating at some lovely restaurants. Did not eat in the hotel except for breakfast which was superb. Would definitely recommend the Sofitel.",5,5,0,0
"It's a holiday inn.
I think you know what you're getting when you book a holiday inn. 
The beds we fine. The room was clean. The pool was a treat at the end of a day sight-seeing. The shower was amazing. I was a bit disappointed that kids don't eat free here - which is different from the other holiday inns I've stayed at, but having the roof-top pool to chill out at made up for it.",3,2,-1,1
"Amazing, quiet, clean and restful
An oasis in the middle of the city just seconds from Seatac Airport. Free suttle to train and airport. Livingrooms set up for guest with snacks and water bootles. Rooms are very clean, comfortable with darkening shades and AC. The grounds are filled with beautiful gardens, paths, bridges and fountains. Truely amazing to be seconds from the buzz of the airport and the roar of the city and to be in a quiet wooded place.",5,5,0,0
"Probably the Best Hotel in San Antonio
Stayed three nights on the Club Level. Clean, efficient and abuts the Convention Center. Large room with deep e-safe and refrigerator. Not enough hangers and only two, count them, two drawers. No drawers in the night stand either. Sheets and towels are not changed unless you call and request them. A/C worked very well even though it was 105F outside. New Hyatt e-check in/out was very welcomed. Do it from your smartphone or at lobby terminals. The Club Room was fabulous. Superb food morning and night. Wine was only $3/glass. Hostess was a welcome ray of sunshine. Very large space with free internet in the Club. At the far end of the Riverwalk, but right outside the door and the Riverwalk Mall only steps from the hotel. One of the better hotels I've stayed in this year.",4,5,1,1
"Sleek, dark, modern and completely impractical
OK, so the property was perfectly located and the staff was beyond accommodating. The lobby, with it's super dark walls and blazing fireplace was really ""hip"" and ""cool"", but that was where the accolades stop.
We booked the ""Alcove Suite"" for three nights during the Thanksgiving holiday. I was looking forward to having a spacious retreat to come back to after all the city activities. The dark paint trend found on the first floor followed us up to the tenth floor. Hey dark colors can work well, but the gray shade here was cold and unwelcoming. As I was led into our suite, I have to say my heart sank. It felt unfinished, stark, and uninviting. 
First, there was absolutely no wall decor except for the ugly paint. The fireplace had no mantle, but instead peaked out of a massive thin gray layer of slate that consumed the entire wall. The fireplace itself was miniscule. The suite, though spacious, had odd furnishings that did not do justice to the space. Yea all the minimalist cool decor is great but not if it completely lacks function and sensibility. 
The ""extra long banquette"" (or in more standard terms - sofa) was even listed as a feature for this suite. Well this piece of furniture was put directly in front of the three windows in the living room portion of the suite so it made it extremely difficult to look outside or open the windows. Considering we had partial views of 6th Avenue and the parade, this was doubly frustrating.
Following the sleek trend, the sofa had a very thin cushion with hard buttons sewn into the fabric. This of course made laying or sitting on it, uncomfortable.
There was no main coffee table just two tiny glass end tables. Forget about ordering in. The desk was also very small. When we travel, we like to bring snacks, beverages, and other items and there was absolutely no place to store any of it - not a shelf, not a bar area, not a dresser. Perplexing.
The bathroom tub was enormous with a huge rain shower head and tiny mirrored tiles surrounding it so you can see yourself in some strange naked distorted fashion. The tiny vanity with sink was glass. When I unwrapped the soap, I realized there was no dish. Really? In the end we put it in the stainless steel drinking glass just so we wouldn't make a mess. The dish in the shower did not have any draining holes, so our soap immediately became a mushy unusable cleaning accessory. Again, storage was non-existant. I put a towel under the vanity so I had somewhere to store my toiletries.
The bed and towels were super luxurious and comfortable and oh yes the shower head was divine. Too bad there weren't any nightstands though, which forced me to put my reading materials and Ipad on the floor next to me. Hard to believe too, that there was not even a coffee maker in the room. Even a bargain motel provides this feature.
So in their quest to come up with a clutterless super cool minimalist suite, they forgot the comfort and needs of their guests. After a busy day in the crowded city, we came home to a dark, stark, unwelcoming space. Whoever designed it, obviously didn't have to live in it.",2,2,0,0
"Cheapskate hotel
There are many nice things that can and have been said about this hotel. I'm here to warn you that it's got an ugly greedy side and that I was negatively impressed with how they charged or tried to,at every turn. They don't offer complementary drinking water like many places - it's thoughtfully placed in your room, but for $10 a bottle. Same with coffee. Unlike other hotels that offer fair to great coffee,usually in one's room or in the lobby, this place charges you $3.50 a cup to make your own coffee in the pot in the room. Internet? Even the lowliest hotel includes internet. But no - only if you pay extra. They charge by the day. Not missing any marketing opportunity, it's even sold in speed tiers: Barely adequate and expensive or practically inadequate (500kbps) for slightly less. 
I never turned on the TV, but doubt you could see any decent channels without an upcharge.
Towels ARE included in the room.
We bought some beer to have in the room but were blocked by valets and informed that beer was not allowed to be brought in, could only drink the overpriced stuff they stock in the room fridge.
No hot tub or spa.
I would never go back to this place again. I thought it was a rude, greedy way to treat customers.",2,2,0,0
"Hotel needs some attention paid to it!
We have stayed at the Beresford Arms many times in past 10 years during the holidays - and it finally feels like the place needs some revitalization! We were on the 8th floor, in a stifling-hot suite. We had the bellman turn the heat off, but that did not seem to help at all. It felt like we were in grandma's attic - and the decor reflected that. The wallpaper in the room looked like it had been applied during the 50's or 60's, the bedspreads from the same era. The lobby is always beautiful at Christmas, which is why we choose to come here, once again. 
This time, however, our check-out became a lesson in patience. We ended up waiting almost one hour for our car to arrive. We questioned this after 40 minutes of patiently waiting, and the front desk called the garage, only to be told that the garage had not received the first call. So, we waited another 20 minutes for the car to arrive. All in all, this left us with a very bad taste in our mouths, and I doubt we will return. There are too many other hotels of the same price downtown to risk going through this experience once again.",3,2,-1,1
"room from hell
yes the smell is bad but nothing compared to room 217 2nd floor we had to keep the blinds closed all the time as the outlook was a giant wooden box possibly covering up the air conditioning unit which was on the roof outside the window the noise from it went on all night there were cigarette ends thrown outside on the roof also big dustbins looking out of the side window to top all that the bins were collected 5 -6 in the morning don't take room 217",2,1,-1,1
"Location, Location, Location and Bagels
Typical Hyatt with soaring Atrium, clean rooms, efficient staff and well located in the downtown area and reasonably priced.
Perks: Einstein Bagel Shop in the lobby makes for inexpensive and fast breakfast. Attentive staff: They maps and written directions to many of the sights and both airports. We requested a refrigerator to keep drinks and snacks in the room. It was delivered in 5 minutes. Free shuttle around downtown.
Pet peeve: In this day and age no full service hotel should charge for WiFi. Hyatt does.",4,4,0,0
"Clean but very noisy hotel.
I stayed at Days Hotel in May 2012 for two nights. The room was basic, yet clean. Each room is equipped with a wall unit air conditioner. This air conditioner had gaps in it which let in both air and noise which wasn't ideal as on most nights, some guests would throw parties which made it really difficult to sleep. All in all the hotel is relatively central to the shops/local attractions (San Diego Zoo, Old Town etc) but do not stay here if you are after somewhere quiet and peaceful.",2,3,1,1
"Inconvenient--no fridge or microwave in room
We came to Indianapolis for a huge volleyball tournement (Mid East Qualifier). It took over 5 minutes for someone to even come to the front desk to check us in (even though I had called ahead and asked if we could check in early). The room was clean, but dated. I went back downstaris to inquire about a small refridgerator and there wasn't anyone at the fron desk. The next day I asked about moving to a suite and paying the difference. I was told that because we had a ""block"" reservation that they couldn't make any changes. That evening, I inquired about a fridge for our room and was told that if there was an unoccupied room with a fridge, that housekeeping could move it in the morning. At this point, I still haven't heard from anyone. Here's why it mattered to me: We are not only traveling with our volleyball aged daughter, but with our infant son as well. It has been very inconvenient to store his milk while we have been here. Tonight, I walked down to the small shop there to pick up some milk for his evening bottle...no milik. I walked across the street to the Wyndam Starbucks. And to top it all off, they had a sign over there welcoming the Mid East Qualifier players and families...It just hasn't been the best experience. The staff is unresponsive, at best.",1,3,2,2
"Pretty gross
I believe this hotels star rating needs to be taken down to 2 stars. When my boyfriend and I arrived, the lobby was nice and the valet service was impressive, however, when we got into the room there was hold chicken nuggets on the floor, hair on the shower wall, and make up on our towels. The room was TINY! I mean I have stayed in New York several times and this room has been the smallest. The bathroom resembles an old dorm, not a hotel room bathroom. They really need to be updated. Especially if they are being advertised as a 4 star hotel!!! The shower did not work correctly. A single, hard stream came out of the shower head. I did use the hotwire name your own price so maybe that is why my room was so terrible (because I had paid a discounted price). The service was good, but the amenities were sub-par. I will not be staying there again.",2,2,0,0
"Ugh...never again!
The hotel is dark, dreary, reeks of mold and totally sub-par for any type of decent stay. My room was small, but I expected that. What I didn't expect was the loudest and most inefficient air conditioner I've ever encountered. And the mold smell in 1240 will make the toughest visitor gag. The iron leaked all over my clothes which made getting ready a chore considering the ironing board took up most of the room anyway. How management lets anyone stay in some of these rooms is surprising. I was very disappointed in every aspect and will not recommend Paramount to anyone.",1,2,1,1
"Beware before booking unfortunately I can't rate it lower
We were given a 2 night stay for going to a vacation time share presentation and this where they put us!!! Checked in and checked out 14 minutes later... Went next door to the Hampton inn. 
This Good Nite Inn room stunk, dirty stained carpet, pillows looked like they got them out of a garbage can, saw bullets in the parking lot next to our car on the ground, and unsafe environment at this motel.",1,1,0,0
"Great Boutique Hotel in San Antonio
we checked into this hotel after being booked into a wrong room at the El Tropicano Hotel just down the street (and they didn't seem to care to fix the mistake).
glad we did - we stayed in room 318 (corner studio suite) that was clean, updated, bright and roomy! We would recommend staying here - price is right for the room ($149/night). Staff was courteous, helpful and professional. It is not in the prime area of the riverwalk, but a boat ride or cab ride gets you where you want to be.",4,5,1,1
"Needed an inexpensive place that was clean and comfortable
Absolutely fits the title. Everyone was friendly. Nice breakfast. clean, updated room. Candy bars were too expensive!",5,4,-1,1
"Very friendly and excellent restaurant
Truly the best restaurant food I have had -- lots of fresh fruits and veggies. Extremely kind and responsive staff. Bed very comfortable -- much like Marriott or Westin beds. I'm not crazy about the bathroom, but it was clean and fine. I think it's a great value in a good location.",5,5,0,0
"Not What I Expect from a Sheraton
The positives. The hotel has a great location - (1) close to both Times Sq. and Central Park; (2) lots of restaurants close by; and (3) right next to the e-train so very convenient to get to JFK (if you do not have a lot of bags it is probably the most convenient, fastest and cheapest way to get to JFK and very safe). The gym is very nice. I think that they are supposed to charge but I never was charged if this is the case. 
The negatives and unfortunately there are many more of these. The lobby is way to small for a ""convention"" hotel. The result is chaos, noise, etc. The check in is very slow -- too few front desk staff for a hotel this size. The rooms were quite dated. I have a pet peeve about paying for Internet -- but, I am pretty sure no one wants to see me at 6 am before a shower and I am sure that I did not want to see all the others doing the same. In fact, there are only a few seats in the lobby. So, seeing all the people downloading e-mails before showers is really depressing -- especially when people were sitting on the ground because there are lack of chairs. It really gave me the impression of an airport terminal when a bunch of flights have been cancelled. 
Lastly, a few funny/sad items. When I asked the front desk for a time extension to 12:30 to check they told me I must check out by 11 since ""they needed the rooms"" even though actual check out time was at 12. Later, a manager did ""graciously"" allow me to check out at 12. Also, twice the maid service entered my room without knocking (once I was standing there in my underwear after finishing a run -- and she just stared at me for about 15 seconds before I finally yelled at her to get out). Lastly, they charge $3 for a bag check -- and, the staff there was incredibly rude (I laughed because at least I am not stuck in a baggage claim room all day).
Summary: Way below the normal standards for a Sheraton. The lobby, the staff, and the rooms all need upgrading. The good news is that most people do not come to NY to be stuck in their hotel. And, the location of this hotel is great for experiencing the city.",2,3,1,1
"Just right!
After reading the reviews I thought we would give it a shot. This is a well done renovation of little motel probably from the '50's. The linens, toiletries, colors were nice. Although the room was on the small side, the ceilings were high which made it seem bigger. 
The front staff was great! They came up with an itinerary for our day to explore the area - spending a lot of thought on it and writing everything down for me. 
This is a great place to stay to visit the Getty Museum. It is close and you don't have to access the highway to get there.",4,3,-1,1
"It served its purpose. Staff was the best part.
My friend and I stayed here two nights last weekend. It appears to me a hotel like this was built some years ago to look impressive, but constructed with cheap materials. Some efforts have been made to enhance the decor, yes. The elevators appear rather grungy and are due to be replaced soon, so we were told. Part of the hotel has been used at times as a dorm for USC. Another reviewer said this hotel has been completely renovated. Not really. We arrived at 9 a.m. after an overnight Amtrak trip and were glad they had a room ready for us, as we needed some more sleep. But we received an unrefurbished room, which was basically OK, but the carpet was an embarrassment! ( The bellmen downstairs emphatically agreed. ) The staff of the hotel receive high marks for friendliness and hospitality.",3,2,-1,1
"Great place to relax with the family..
Our labor day weekend stay was our second trip to the La Cantera Resort. You can probably tell from our return trip that we really enjoy this hotel. The hotel is located in the hills of NW San Antonio really close to Fiesta Texas. The hotel provides a relaxing environment with plenty of activity for both adults and children. The hotel offers a lot of activities for children including moon walks, tennis, video games etc. My son particularly enjoys the swimming pool with its water slide. Although I did not play on it, the golf course looks really nice. I plan on talking another trip there with friends to try that out. The rooms are nice and the staff is friendly. Everyone there seems to be having a good time and the families I met while we were there we all very nice. I would recommend this hotel for anyone who is looking for a nice getaway and does not want to stay near the Riverwalk.",5,5,0,0
"BEWARE, CON-ARTISTS!
this hotel is not a bad hotel. however, management is a different story. rooms were decent, however pool was not open when i stayed on May 19, nor was it even being attempted to open. I made my reservations two months in advance off ramada.com.... went back to the website a month later and saw the room rates were now cheaper. i called the hotel and asked if i could get the cheaper rate, i was told yes, i could actually get a rate of $59 with tax included... because it was such a good deal, i booked 2 rooms.... when i arrived at check in, a lady who i believe was the manager said the rate was $65 on one room and $67 on the other room. but she did say that was the price with tax included. She could not provide an answer as to why 2 identical rooms were different prices. She barely spoke english. also when checking in, there was someone else arguing about being overcharged as well, that should have been my cue to leave!... upon checkout, the same lady then told me the room was $75 and $77... she looked me straight in my face, and said never said it was with tax included when i checked in. she pretended to call wyndham, but i believe she was calling for something unrelated to me, she could provide no explanation and did not offer to fix the problem, she told me there was nothing i could do but accept it. beware of this place!!!",1,1,0,0
"Let down
I have always wanted to stay at the Waldorf ever since I read an article about it in Reader's Digest more than 20 years ago. To say that I was disappointed would be putting it very very mildly. The room that we were in had such a run down feel to. The bathroom fixtures had rust on them. The first day that we were there, one of the blinds got have stuck and cam down partially. The room service must have seen that every day for the next 3 days but didnt fix it. There was no coffee maker in the room. While one was brought up very promptly, the staff didnt replenish the coffee any day!!! One day wen we came back to the hotel in the middle of day, the house keeping staff had seemed to have just finished cleaning our room and the smell of bleach was strong enough to make you gag!
Having said that, I wouldnt have sat down to write my very first reveiw of any hotel because of the reasons mentioned above. I have stayed in better hotels and in much worse hotels. What prompted this review was - this was Waldorf and one of the to-do things on my bucket list. And thats why the expereince was even more disappointing.",2,2,0,0
"Up and Down the coast
Inspired by an earlier stay which was stellar, stayed at the 55 for a couple of days before the Thankgsgiving weekend.
Living up to expectations, especially ones clouded by emotion, is close to impossible. You tend to judge everything extra careful, examine everything with a fine tooth come and challenge every one you see.
I have to say the 55 did OK, however did not impress me. Staff is selectively friendly, rooms are OK and cleanliness is alright. 
HOWEVER, and that is a big however, given the cost per night, the hotel is fantastic! I'm not sure if that was because of a promotion but the price I paid was more than 40% below the average for other comparable downtown hotels. So taken this into account, the value at the Parc 55 is unbeatable.
If you rely on the Internet, however, it is a rip off.. Sorry...",3,3,0,0
"Surprised this is a Hilton hotel
1. We were told we did not book a marina view room... we had confirmation that we did. From our discussions with others, they were told the same. We were involved with quite a few others who were involved with cruise critics that were staying at this hotel and I was surprised some of those folks were told the same thing.. “We do not have you down for a marina view room” 
2. The wallpaper was pealing off the wall under the window. You could fix it..
3. The ceiling had a stain... the carpet had a black ink stain. You could fix that too.
4. The comforter between the sheets was dirty... saw that in the am after sleeping ... was not from us.... at the bottom of the bed.. Wash your comforter... i am a nurse and that was disgusting.....
5. We had an early flight into LA and we arrived at 10 am via shuttle. We knew we would have to wait for our room.. this was not an issue... After being told we did not book a Marina view room, we discussed that we did have a marina room and showing her the paper we were reminded that check in time was not until 4pm.. we understood we were early and said we would just wait in the lobby. We watched people check in and check out for the next 4 hours. There was a couple that came in at noon and they only waited for one hour and were given their marina view room ... we still sat for another hour until 2pm with all our luggage in the lobby finally my husband got up and went over to the desk and asked the girl at the desk how long it would be since other people were getting into their rooms... she then said.. OH .. It just came up !... REALLY !!! OH and there was another couple who booked a room and they got a Marina View room without asking... right near the restaurant and the pool. Our room was a long walk with a lot of suitcases..and was next to the vending machine and the ice machine... it was a bit noisy at times. No one offered us any help and we saw no dolly to put the luggage on. 
My husband had open heart surgery 7 weeks prior to this trip and it was supposed to be a relaxing vacation ... this desk clerk I felt was very rude... and uncaring ... maybe we just should have just taken any old room and would not been made to feel like we were being punished for something.. Oh and thanks for the message on our home phone at 1257 that our room was ready as we sat right there in front of the desk in the lobby. We told her we would be right there... she could see us sitting there... 
Really poor customer service.... 
On the positive side, The view of the Marina was great.",2,2,0,0
"Dirty
The carpet was dirty and there was hair on the counter and in the shower. The only sign it had been cleaned was the fresh towels and sheets. Even found the last customer's key-card envelope. The place smelled pretty bad, but the staff was friendly.",2,1,-1,1
"Definitely A Nice Hotel
As a regular business traveler, on a tight budget, I usually do not get the pleasure of staying in places as nice as the Omni. However, thanks to Priceline, I was able to get into this hotel at a rate comparable to what I normally would book.
I arrived and was promptly checked in, with a room on the 7th floor. The staff was very friendly, greeting me at the door, at the desk and anytime any of them passed by me or other guests. A nice, very customer centric touch and appreciated.
My room was huge, with a great view of......the freeway fly-overs. What can you do about that? They were not there a year or so ago, so hard to complain. A higher floor may have given me a better view of downtown, but I can't complain. The work space was large, with a comfortable chair and the necessary outlets. The TV was large, with a great selection of channels. The bed was firm and comfortable, with high end linens and plenty of pillows, both feather and foam. 
The bathroom was spacious, with excellent soaps and shampoo. A nice touch was the little container containing q-tips and cotton balls. The things you wish you had at times when on the road. The shower was great and unlike many hotels, the towels thick and soft. 
There was a mini-bar in the room, but I did not take advantage of that. There was no refrigerator or microwave, which is a drawback to the more expensive hotels. I guess they figure if you can afford to stay there, you won't be buying a 6 pack and drinking it in the room. How uninformed they can be. There was a nice sitting area, with several local magazines and books to help familiarize oneself with Austin. The elevators were prompt, and the parking area safe, clean and plentiful.
The pool area was pretty amazing, and I am sure if it was warmer out, would have been in full use. The fitness room and hot tub was large, clean and well appointed. 
My only issue was one that is, again, typical of expensive hotels. You have to pay $10 a day for internet. Really?! What could it possibly cost to provide free internet to your customers? Not a lot, I am certain, and certainly not $10 per day, per room. Everyone uses wi-fi now, so this is a big complaint on my part. It is one of those charges that makes no sense and really feels like an extra grab at my wallet. 
Other than that, all was good here. I signed up for their rewards program, hoping to benefit on my first visit. That did not happen. Not certain why, but I will make sure I get what is coming next time.",4,4,0,0
"a great relic
This is a historic hotel in downtown LA. Great entrance hall and public places on the ground floor. The ceiling and walls are amazing wood carvings and painting clad. Good looking bar with live jazz played friday and saturday night. The rooms are disappointing, the first room I got was pretty depressing with not much space around 2 beds and stains on the carpet. The second room was nicer with more space and better view, but the bathrooms are still very dated, the shower did not work, although was fixed pretty promptly, bathroom supplies are not very nice so i even did not use any. There is a gym, in the basement, also quite dated, but apparently was open in 1926 as one of the firs mens health clubs. The nice thing weight machines are Keisers' (i think this is the brand), so you adjust resistance up or down by pressing buttons on the handles, which was pretty convenient. there is also a swimming pool, which is although small, was not chlorinated, so i was able to swim without goggles which was nice. they also have steam and sauna rooms (mixed), but the jacuzzi was closed for refurbishment. breakfast was ok, omlettes pretty good.",3,3,0,0
"A lovely stay at a funky hotel
Spent a weekend there a week ago. A short walk from the Dupont Metro (red line), this is a lovely hotel. Very funky decor in the reception, and we were lucky to get a 7th floor room looking south. Room 701 was a very large corner room, well up away from the road noise (couldn't hear anything during the night). Some good restaurants in the close vicinity, including Scion across the road, and the in-house Urbana, where we had good breakfasts each morning, The ""sculpting room"" is the gym - on the second floor looking out onto the outside pool - and is perhaps a little small for a hotel of this size. But it's light and airy, well kitted, and there is a bowl of complimentary fresh fruit and hygienically wrapped earphones - and it has a really nice feel. The adjacent pool area is quite small and surrounded by the hotel on the south and west, with some residential flats on the east, so not ideal if you plan to laze in the sun all day. But the water is clean, not chlorine-y, temp 23C with a lifeguard. (If you get a second floor room, you may want to ask to change it as it may get noisy with the pool, gym and some of the conference rooms on that floor). Our room had a good funky design, you may want to join Kimpton In Touch - this gives you free wireless in the room, as well as a $10 ""raid the minibar"" voucher. There is a cheapish iPod/iPhone docking station in the room, and funky bathrobes and slip-free slippers in the wardrobes. The only ""con"" we can think of is there was no in-room kettle with tea and coffee. But a call to room service had a complimentary tea brought up to us within 5 minutes. There is free wine tasting and nibbles in the lobby every night between 5-6, and coffee and tea in the morning. No.3 hotel in Washington on TripAdvisor, and we happily recommend it.",5,4,-1,1
"A cool place to relax
I live in L.A. so I stay at the standard a few times a year.
I usually rent a room there because I know I'm going to end up drinking on the rooftop bar (which is superb, especially on a warm summer night!) 
The crowd is always cool, international and local.
The music is great, the dance floor is small but perfect, and I just love the atmosphere at the standard.
No complaints!!
The rooms are spacious, contemporary, and clean.
you will definitely get a good night sleep if you rent a room at the standard..
Highly recommend...",5,5,0,0
"Superior location and some good amenities, some weak spots too
Having stayed in dozens of Embassy Suites across the country, we usually choose them (or another Hilton property) if they are available. This one has the nicest location of almost any Embassy Suites we've visited, and with an inexpensive upgrade (total for the room less than $100) you can get a spacious suite with a view over a golf course towards scenic mountains. Great place to sit on a balcony, unless the weather is too unfriendly. (During our stay temperatures were over 110.) The complimentary breakfast was about average for Embassy Suites; the manager's reception was nice enough (complimentary drinks) but we've seen better. The snacks were limited to a few bowls (chips, pretzels, goldfish, etc.) and some pretty ordinary salsa. A few sloppy patrons can make the place quite a mess, and nobody's in a hurry to tidy up or replenish snacks. Drink selection seems more limited than some Embassy Suites we have seen. On the other hand, all the clerks and other functionaries are uncommonly gracious and helpful.",4,3,-1,1
"Great for an overnight stay
I did not spend much time in this hotel as it was just an overnight after a flight cancellation. The shuttle was quick and efficient. I was given a suite as a Starwood Platinum, although I literally just walked in the room and went to bed. Rooms were clean, quiet, and comfortable. Beds were comfortable. Bathrooms were clean and functional. I wouldn't hesitate staying here again.",4,4,0,0
"You've got a repeat customer!
Just returned home to Miami from a 3 night Labor Day weekend stay at the Topaz. I have to say that it lives up to the Kimpton name and then some! The front desk staff was more than attentive at all times and always had a smile on their face. They helped with anything we needed and it happened quickly and efficiently. Kudos to them and a big kudos to Kellie at the bar who always helped us end our night with a laugh and a great drink. We'll be back for sure!",5,5,0,0
"Good location, Room was Spacious
My husband and I stayed here for our anniversary in March. The room was big (though, I have stayed here previously and gotten a very small room) and clean. The room could use a refresh and same with the halls outside but all in all, a pretty good stay.
The location is good for visitors to Boston, right near the Public park and along the Freedom trail. The bar downstairs is pretty good too... amazing leather couches that are so comfy you won't want to get up!",4,3,-1,1
"Got stolen $700 USD in my bedroom
Hi good afternoon,
I have just stayed the whole last week in the room 510 under the name of Jorge L Gonzalez from the Ludvig Svensson Company. Unfortunately when I was at the airport on my way back I did realize that I had missing $ 700 USD from my passport wallet which I left hidden in my suitcase in my room. I know I should not leave any money in the room but it seems very clear to my someone did checked into my personal belongings and found the money. I cannot believe that such a hotel with high prestige recrutes people with lack of ethic values. It is clear to my that I have no intentions of staying at the hotel unless I know that the person who cleaned or entered my room while I was out pay for the consequences.
Sincerely.
Jorge Luis.
Ludvig Svensson
jorge@svenssonamericas.com
+52 442 124-9382",1,1,0,0
"Good Stay Comfortable and Safe Location
Stayed here for a weekend getaway with my wife. The room was nice, clean, cosy. Bed was very comfortable. The location was perfect for times square, rockafeller, empire state building all walking distance for us. We took the subway which was just around the corner for things that were farther away. A few blocks distance to 5th ave which my wife wanted to shop at. Our room even had a view of the empire state building. Not bad but a little pricey likely because we went on easter weekend. All in all a nice place to say to see some sights in walking distance in NYC.",4,4,0,0
"Poor/Average is about right .. Isolated and Dated
Other reviews sum it up nicely, and I'm struggling with 2 or 3 stars for my rating. However:
1. Hotel is dated. The room design is straight out of the 1980s and many cosmetic/maintenance issues. i.e. rusty shower vent, loose shower head, air con hard to control, walls thin. etc. 
2. It's far from everything of value. All the sights/any food are a $15-30 cab ride and 15-30min cab ride ... plus this Hyatt is an area you do not want to around in alone. 
3. Construction noise. They are building a new tower next door but any rooms that face said tower hear really loud noise starting as early as 7am! That's just not right in a hotel.
4. Food is average at best, with some items awful. Due to its isolation, any quick meals are eaten there, and the Italian takeaway place was never open during my stay, the coffee takeaway was eh and the sit-down coffee shop was just not good.
5. Service is one good thing. Most staff are very friendly. However, I tried to call the conceirge one night for advice and they never picked up multiple times.
6. The last good thing is cleanliness. The rooms are clean from dust, but again multiple maintenance issues. Also A+ for beds.
There are much, much better options in Chicago and I'd take any of those places next time. Maybe the renovation will help, but the noise will only get worse in the interim and the location just is not good for Chicago sightseeing. I won't be back anytime soon. The weak points far outweigh the positive,",2,3,1,1
"Overnight Stay
Booked one night stay after arriving from UK via Zurich. Pick-up and shuttle return was good. Hotel very near LAX and the freeway, but we had no trouble with noise. Check-in and out quick and competent. Had booked direct with the motel. Small shop on site with usual supplies.Room large and clean, A/c not too noisy for sleeping. Swimming pool available, but did not use. Good Dennys restaurant on site. Continental breakfast was above average, clean and with a good selection of cereals, yoghurt, bagels, toast, muffins and fruit. Excellent airport hotel for the price.",4,4,0,0
"Don't let the valet park your car, better yet stay elsewhere....
Stayed here last weekend and after driving home I walked around the rear of my NEW pickup. One side of the rear bumper is caved in several inches with damage to the fender and bed. It appears that the truck was backed into the corner of a concrete wall or barrier. No way another vehicle bumped into it. I called the hotel and was advised that there are video cameras in the valet lot and someone would investugate and call back right away. After 48 hours I called again and they seem to have no record of my first call. I was transferred to the head of the valet who took my report and said I would hear back within 48 hours. I asked again about security video from the valet lot and was told there were cameras, but they may not cover the whole lot. Two days later I get form letter explaining that any claim for damage must be made befoer leaving the property to be even considered. They wouldn't even investigate or review the security video. Sheraton just refers me back to their valet service who refuses to investigate.",2,1,-1,1
"Good Spot for an overnight stop
I stayed here one night as i had an early flight in the morning. Overall the hotel is nothing special the hotel is quite outdated and in desperate need of a make over.The front desk staff are friendly and helpful but as for the valet the same could not be said it felt more like a car park than a valet service, i had to get my own bags out of the car where the valet stands there looking at me for a tip i then had to carry then across the hotel lobby passing three porter have a friendly conversation to the front desk were finally the front desk clerk offered me assistance by that stage it was a little late. the only thing to watch fr is if your driving watch out for the valet parking fee as it can get costly. Apart from that for the price that you pay for this hotel i would recommend look around at different hotel in the area.",3,3,0,0
"Awful service in faded grandeur dont trust them to look after you
Stayed here on 2 separate occasions in October 2012 in 2 bed luxury suite. Very difficult to guage what is standard / luxury etc. Lots of space but very dated and well past its best days. Had problem where hotel damaged 4 of our suitcases due to a burst pipe, promised to replace damaged items but then became evasive and told us would be dealt with by insurance but refused to provide their insurers details. John [----] senior guest services manager made lots of reassuring noises but failed to deliver any results, passed on to aggressive unpleasant security person who seemed to imply was somehow to do with us that their luggage store got flooded!! Breakfast in Astoria lounge disgusting low quality AVOID AVOID. Room service breakfast said minimum hours waiting time. Not 5 star maybe 3",1,1,0,0
"overnight stay at a great hotel
I spent Friday night at this hotel while recently in Boston. Like all other times I have visited this Hyatt property, the rooms, service and staff were all excellent. The staff was attentive and accommodating and made the check in and out process effortless. The hotel’s location is easy to find and is superb if you are visiting anywhere in the City. I highly recommend this hotel to anyone who would like to stay in a classic city property.",5,5,0,0
"great location without being expensive
everything about this hotel was great except the street has a lot of sirens that may keep you up at night. bring some earplugs.",5,3,-2,2
"there are bed bugs in my room and nobody cares about that
I arrived yesterday May 1st and leaving tomorrow may 3rd. This morning I try to explain to the receptionist at the front desk about the problem and she told me: ""nothing that we can do, we are full"".
I did not expect this problem at the hotel",1,2,1,1
"Better options in the area
5 star location but not worth the other hassles! We checked in early but our room wasn't ready so we checked the luggage with bellman and were off to explore the city. Upon returning at 10pm, we got our luggage and room keys and headed up only to find the windows in the room all wide open and the furnace running at a temperature of 100 degrees. (outdoor temp was cooler at 90+). Maybe something was wrong with the thermostat but they couldn't find their maintenance person and regardless, couldn't get the room cooled down before much later in the evening. The front desk clerk was very nice but had almost no authority to make any decisions. He just kept telling us that the hot room was our only option as they were completely booked. There was no manager on duty. We finally had to make a bit of a scene and insist they telephone someone that could help resolve. After an hour, much frustration, and trying a couple different rooms, they finally found a room within the hotel that could sleep our party of 3. Unfortunately, instead of getting the two beds we'd originally booked, one person had to sleep on a pull-out couch. I couldn't believe they didn't have a better idea of exactly how many people each of their rooms could accommodate. On top of that hassle, the rooms, at first glance, were nice enough and the beds comfortable, but upon closer inspection everything was very dusty and there was mold in the caulking around the tub. There is also a good deal of construction going on in the building. Ultimately, the hotel agreed to comp our room but it was not without much haggling and frustration. Our situation may have been an exception but their inability to handle it in a quick and professional manner and the overall condition of the rooms, makes this hotel a hot, tired traveler's nightmare.",2,1,-1,1
"Excellent location, but....
The Park Central Hotel in New York City has an excellent location. It is just two short blocks from Central Park, three short blocks to Times Square, and just around the corner from the subway. The hotel has clean and very comfortable rooms (a little dated, though.) I was a little blown away by some of the extra charges- $3.50 per bag to hold it until my room was available; minimum $5.00 to use the computers to print out boarding passes; and $14.00 daily to use wi-fi in my room. The one thing that really sent me over the edge is that the hotel is connected to the Manhattan Club and has agents in the lobby trying to get you to come to a time-share presentation. They will 'give' you two Broadway tickets for just ""one hour of your time."" I had to say no to three different people in the first day! Each time that I came down from my room, another agent would trap me. If you don't mind watching the presentation and then declining, it might be worth it for the tickets. I just found it distasteful having to run the gauntlet of agents every day of my stay.",3,3,0,0
"Perfect location! The doorstep is the River Walk.
I've stayed at the Hyatt and a couple of other hotels on the riverwalk. This is my favrourite. The back door is on the riverwalk, the rooms are nice and very clean. The only thing that confused me was the elevators as the buttons are in the lobby but once you figure it out, it is fine. I would definitely stay here again.",5,4,-1,1
"Great Value
Overall the Hotel Indigo is a great value. The room was clean and the bed was comfortable. The half glass wall in the bathroom (rather than a shower curtain) was kind of annoying. Yes, like others I was worried about getting the bathroom floor wet. However, I also missed the steamy feel of an enclosed shower. They could use more sound proofing as I could clearly hear conversations that took place in the hallway. Request a room far from the elevator if possible. 
The wireless was NOT GOOD. I couldn't connect. But since I was only staying one night, it wasn't a huge deal. 
Only because the price was right (and so many NYC hotels are outrageous) would I return to Hotel Indigo.",4,4,0,0
"When the Cab Driver said previous folks complained--one should listen
Our cab driver dropping us off at the hotel said, people had complained about this hotel before. I asked him if it was because it was next door to a huge graveyard. No, we found out why after we checked in. I was traveling with a co-worker, and we both went to put our things our rooms before going to get some food. My room smelled terribly when I went in--I tried to turn on the air-con to see if it would get better, but that's where the smell was coming from. I called the front desk and they gave me another room. As I went to the elevator, I saw my co-worker standing at the elevator with her bags. When she went into her room, the floor around the air conditioner was soaking wet. We both got handicapped rooms as replacements. Mine seemed okay. She said the chair in her new room was covered with something sticky, so she had to cover the chair with a towel. As mentioned in other reviews, the Denny's in the parking lot is the only close restaurant, and it was adequate. We could have walked further but the weather threatened rain. The front desk was very nice, but it didn't make up for the questionable issues with our first rooms. Also, when I had called Doubletree, I had wanted the hotel closer to our meetings, but it was full, and before I could tell them I would find a different hotel, the operator was already making these reservations. Not a good way to win friends and continued clients.",3,2,-1,1
"Barely okay.
The front desk staff is polite and helpful. My club level room looks dated but clean. There is no refrigerator or safe in the room. Maintenance very quickly repairs the broken lamp. The crescent shape of the hotel is perfect for echoing the sounds all night long from the freeway located across the street. Make sure you do not select a room facing the freeway. The hotel restaurant burns my son's hamburger. This is how I discover that the restaurant manager is also my waiter. If you have patience, low expectations, and want to save a little money, this may be the right hotel for you.",3,2,-1,1
"Great deal, right on the beach!!!
We stayed here in Feb 2012 off a deal we got on Bloomspot. The room was very nice and clean and we had a view of the ocean. It's in walking distance to many restaurants and the boardwalk. We sat on the deck on watched a beautiful sunset while having coctails, but never had a chance to eat at the restaurant. I hear it's really good! We would definitely stay here again. It's a very nice boutique hotel! The only reason I do not give it 5 stars is because of the price of parking, but that's a given pretty much in San Diego.",4,4,0,0
"If you have no other option
I recently spent 2 nights there. The actual room was fine...large and generally comfortable. However, the furnishing are somewhat worn and could use replacement. The side of the hotel I stayed on is adjacent to I-610 and was incredibly noisy.
The room service was a sad joke. I ordered a chicken cobb (no bleu cheese), tortilla soup and a pitcher of ice water (since the ice machine on the floor did not work). Over the next hour, I dealt with three waiters. 1) delivered a cobb with bleu cheese and no dressing, tortilla soup with no spoon and a small juice glass of water; 2) The next waiter brought a new salad and a pitcher of water and forgot the spoon and the salad dressing; 3) The next finally brought the spoon and some incredibly bad balsamic dressing roughly 75 minutes after the initial order and about 20 minutes after the soup turned cold.
Clearly, room service is a complete and absolute joke. In fairness, although I didn't demand it, the ""meal"" was never billed to my account.",2,2,0,0
"Needs TLC
First off, kudos to the management(5 Stars). The staff I dealt with were incredibly polite and helpful.
The general grounds and public areas, bar and lobby were clean and neat. (4stars)
The breakfast buffet was $12.99. Nothing really to write home about at that price with standard offerings. (3 stars)
The room definitely was in need of some help. The thermostat showed the room temp at 68 but was always warmer than that and muggy. The bathroom was the worst with mildew around the tub and floor edges. (2 stars)
If you drive in and need parking, you'll pay $16 per day to self park. More if you valet park. The garage elevators are a bit scary with the shaking & humming and could use a shot or 10 of deodorizer.",3,3,0,0
"Charming, peaceful hotel in San Antonio, Texas
I have stayed at the Hotel Contessa five times, and I continue to enjoy it each time. Its lovely decor, and its nice welcome at the front door. The rooms are suites which allow you to spread out and feel at home. Again, the suites have a nice decor. There is a living area, a large sized bathroom, a bar/makeup area (granite counter top and mirror), and separate bedroom. There is a roof top pool, spa, and fitness area. The bar/restaurant is in a lovely atrium area that leads directly on to the Riverwalk. Enjoyed sitting in the lounge area while eating their good food. A great location for enjoying the Riverwalk. It is quiet ...most of the time.
In addition, the public areas of the hotel have a wonderful fragrance. It is so nice each time I go near the elevator on the Riverwalk level, I inhale deeply to enjoy.. See if you do.
Shhh.....now that I have given it such a nice review, more will come I'm sure!! Maybe it would be best to keep this to ourselves...LOL",5,5,0,0
"Very Loud
We stayed at the W for a weekend because we usually love the W hotels. This one , however, was a disappointment. There seemed to be no noise insulation at all; we could hear sirens, partiers, jackhammers....you name it, and it all sounded like it was literally right outside our door. In addition, the ""open"" bathroom doesn't really work unless everyone is getting up and ready at the same time. If one person is showering, drying their hair, even going to the bathroom, everyone in the room hears. Unfortunately, I cannot recommend this hotel.",2,1,-1,1
"Jewel NYC Facing Rock Center
This hotel has a lot of pluses but some minuses. All in all, wasn't bad and I may return depending upon how long I will be in town. The location is just around the corner from my office so it was super convenient. If you get a room facing Rock Center it is very good. I would describe it as an efficiency hotel rather than a luxury boutique. The bed was great. The shower was nice. the Wifi as free (yeah!) and the staff was quite friendly. However, the room (even the upgrade in the front of the hotel) was quite small (like a small dorm room) and the biggest negative is that there is no restaurant or food in the hotel. you have to go next door even to have your breakfast. That may be what causes me to look elsewhere.",3,3,0,0
"no business hotel
This hotel is not suited for business travelers. There is no taxi stand and taxi's are not allowed because the employees use befriended town car drivers (which are more expensive since they have to pay a fee to the hotel staff) or the hotel employees offer to bring you to your location in the hotel car for a tip. Once when I was waiting for a taxi they advised me to walk to the Intercontinental hotel because they do have a taxi stand. What a great service! The telephone in the room does not work properly, meaning that you cannot be reached. And the hotel is not focused on international travelers. I forgot my international power plug converter and I could not borrow this or buy this in the hotel.",2,1,-1,1
"A monster hotel
An interesting experience to say the least. It's huge, as is everything in NYC. The hallways remind you of Kubrick's Shining. Hundreds of rooms with old massive doors that look like you're on a ship or something. The queues down at the receptions can be annoying, but once you get through this torture you got your keys and you're in the heart of NYC at an acceptable price. The rooms are relatively clean, but the walls are massive and you might be having problems with your phone signal. And sometimes it takes ages to get in the elevator, cause even though there's like eight of them they tend to be crowded at certain times during the day. 
There is no doubt one would find a cheaper, cosier and more comfortable accomodation in New York, but what you get with the Penn can be an inspiring experience. It just has a weird atmosphere... especially at night, or when you go up to the gym (and I've stayed there for like fourteen days and never met a single soul up there) ... 
I mean, David Lynch might love it.",3,2,-1,1
"Decent hotel, good location
I stayed at this hotel for 5 nights in May, business purposes. What I wanted from the hotel was to get a good night sleep, especially since I had to deal with jet lag. 
Even though it was pretty expensive when I booked, I expected that due to the high occupancy during that time (telecom conference + NATO summit). So for that time, the rate was ok.
I kinda knew what to expect before I left so my expectations were a bit exceeded. I thought I would find an old hotel, in bad shape, but it was an overall good stay.
Yes, the hotel is old, but it was clean, pretty quiet, great view (we got a lakeview room), the mattress and pillows were OK as well. I used the internet once, in the lobby (which you have to pay for) and it worked pretty bad when I tried it, but there are Starbucks coffeshops near by and you can use those.
The location is within walking distance of the major attractions in the loop. 
The staff was very helpful and nice each time we needed their help.
It was an overall nice stay, enough for my needs. Would I stay here again? If the rate is better for higher rated hotels, I would probably stay somewhere else, but this one offered a good value for the money at that time.",3,3,0,0
"Don't Bother
We are generally fans of Kimpton Hotels - but after staying here not so much any more:
 1. As a KimptonInTouch member I asked for a quiet room. They put us by the elevator. When I asked for another room I was told that the hotel is sold out, yet I noticed people checking in afterwards. How can a hotel be sold out if guests come later?
 2. The bed was very hard and the sheets were paper thin, plus not even a comforter! Is this a Kimpton Hotel or a Holiday Inn - there was not much difference.
 3. The toilet was talking to us, so we mentioned it to the desk. The maintenance guy was right up, but upon our return to the room it was still talking. He came back later, as if they had not been there before, and took an hour to repair it (at 10 pm). Doesn't housekeeping check for this sort of thing before guests arrive?
 4. They have sliding doors for the bathrooms. When another room slides the door it sounds like there is an earthquake - I have been in earthquakes, so this is not an exaggeration.
 5. Apparently there is no security in the building, since there was a party somewhere on our floor and in the hall until at least 2 a.m. 
 6. $40 for overnight parking - no more need be said.
 I will say that the shower was very nice and the walls seemed pretty thick. Obviously not thick enough to prevent the party noise and earthquake sounds, but at least they were muffled. 
 It is apparent that the hotel monitors TripAdvisor postings, so before they write and say how sorry they are for the bad experience they should take the above to heart. As indicated above, we really like Kimpton Hotels We travel to San Diego a lot, and while one stay is not generally enough to judge a hotel, there won't be a second chance here.
 There are so many superior hotels in San Diego (see some of our previous postings) you are well advised to look elsewhere.",2,2,0,0
"Business Stay BW Fort Worth
The staff took care of us and were helpful. Accomodations clean.",5,5,0,0
"Not the best water situation...
As others have said, the staff is excellent, but the hotel has some real problems. We couldn't get hot water so after a cold shower the first day, I called and complained. The man came and let the water run full blast in the tub and sink for five minutes and we finally got hot water. We had to do that every time. The AC wasn't cooling well at all although it was bearable. There were very load noises coming from the elevator that we could hear in our room all night. Not a very pleasant experience.",2,2,0,0
"Great Hotel!
My husband and I recently stayed at the Chancellor Hotel. Upon arriving, we were greeted by the bellman and staff at the front desk. Everyone was very friendly and helpful. We were able to check into our room when we arrived, which was just after 12 noon. When making the reservation, I had requested a room on a high floor and one with a view of the square. Our request was granted. Though small, the room was well appointed and clean. The walk-in closet was nice and contained a safe for our valuables. The bathroom was very clean and had a nice deep tub with a pretty white shower curtain. The rubber ducky was a nice touch! 
Mike at the tour desk was great and helped us each day with tour information and our shuttle to the airport. Mao and Wilson in the restaurant, Luques, provided us with excellent service and breakfasts. Rex at the bar was great also. 
We highly recommend this hotel which has an excellent location in San Francisco's Union Square. It is close to wonderful shopping and first class restaurants, like Farallon and Scala's.",5,5,0,0
"WORST experience in my life
I had the worst experience staying in this hotel. Read on, you laugh at the events that unfolded in what I have nicknamed the ""worst 12 hours of my life so far""
Apologies for the lengthy review but I must stress, think twice before staying here!
On my 2nd last night in the hotel, I was awoken at around 12.30am by what sounded like the rustling of packets. I turned on the bedside light and looked towards the low level aircon unit mounted on the wall as there was a plastic bag near it which I thought may be getting blown at. After staring at this spot and waiting for the rustling, I noticed that it was not coming from there and I looked down and right next to my bed I saw a MOUSE going in and out of a shopping bag!! I clapped and he went away, behind the bedside table and drawer unit fixed to the wall.
I contemplated going downstairs since it was late and a mouse doesn't bother me too much until I thought about it more and decided that I did not want to be woken again during the night and be tired on my last day in NYC. Furthermore, this is a 3 star hotel in NYC - there should NOT be a mouse waking me up.
So I went downstairs and asked to speak to the manager on duty, but I was told rather abruptly by the receptionist that I could only talk to him. When i explained that I had just seen a mouse he turned away, not saying anything and then a few awkward silence minutes later turned and said ""i have moved you to another room"" which I was please about but then he said rather sarcastically ""happy now?!"" as he handed me the key.
The night porter/doorman (only nice staff member) helped me move upstairs. To a room that was an ""upgrade"". He then left and said to call if I had any other problems. By this time it was 1.30am. The room was extremely hot, but i thought that maybe because they had no time to prepare the room and cool it down (unusual given the outside temperature in early march!). I tried to change the temperature of the aircon next to my bed but it only blew out hot air, hot air that it practically burnt my arms when I was feeling if it was getting cool. I tried to turn off that unit, and only use the one in the ""sitting room"" section of my ""upgraded"" room but that aircon would not let me change the dial and it also made a terrible ringing noise. During this time I tried to sleep with no aircon, and then tried to get it cooler again but hot air just kept coming out.
Eventually I called down to reception to ask if someone could help, maybe I was being silly. The night porter came up and he also could not get it to work and agreed that it was boiling. He very sweetly went off to find me a fan. When he returned 15minutes later he said I hope you get some sleep and gave me this big fan. When he left, i saw something on the white bed sheet and when I looked it was dust! i looked at the fan and it was covered in a layer of grime and dust. the time being 3.30am now I decided to wipe it as best I could and just try get some sleep so as not to spoil my last day.
In the morning, I woke up tired but had a meeting to get to so went to go have a shower. Then when I tried to get out the bathroom i couldn't. I was LOCKED IN! Luckily, due to the ""upgrade"" the bathroom had a phone, and luckily due to the boiling hot room I had previously had to call reception and could remember what number to dial! Reception picked up and eventually sent a handyman to break through the front door and let me out the bathroom - all in my towel!
I was so tired, fed up and close to tears at this point that I could not fathom another minute in this place. When I wanted to check out early at reception, they asked why and when I said that I wanted to speak to the GM they said he was in a meeting... with the duty manager and so there was nobody apart from reception staff to explain what had happened to. The receptionist then contradicted her previous statement when I was trying to get a refund for the unused night by saying the booking agent should call the manager now as he was available to speak! Ridiculous.
Additional to the poor service quality (except the nice night porter who found me the dusty fan) this hotel seems old. This is why the aircons don't work, mice are chewing through furniture and doors to bathrooms break. The hotel looks newly refurbished, but obviously on the cheap. It is amazing how a lick of paint/wallpaper and ""modern"" furnishings can disguise something until you take a closer look.
The only good thing about this hotel is the location. That being said, it is very touristy and having been to NYC a few times I would now rather stay away from Times Square.",1,1,0,0
"Very Comfortable,Reasonable and Clean aswell !!!
Hiee Guys, We had been to LA and stayed at Rodeway Inn.It was very clean and comfortable the fronk desk service was very nice aswel....Uncle was very helpful there.........At first i was very tensed about how wud it be,,,bt then once I visited there we both were very happy and satisfied
I am witing review so that more people can visit and njoy there stay in LA at resonable rates :) as this reviews helped me choose my stay :) hope it helps others too....Njoy your stay !!",5,5,0,0
"Good and Worth Checking Out
My first stay in downtown NYC after 20+ trips. Not an exciting location on the weekend but easy access to more interesting neighborhoods to the north. I suppose many travelers will be interested in the WTC location; I'm not one of them. The construction mess, security zone atmosphere and hordes of gawkers are not for me. 
The hotel itself is nice. Room was stylish and modern but on the small side as is often the case with the W. Seemed larger than Lexington or Union Square properties, though. Good value in terms of rate. 
The onsite restaurant (BLT) is really good with very friendly staff. It's worth visiting. Front desk is polite and efficient. Only complaint re: staff is in Living Room bar. Extremely slow service with a definite attitude. Maybe it's all the WTC visitors milling about.",3,4,1,1
"Large Rooms, Close to Metro
My wife and I were on vacation with some friends in DC and were able to get a good deal at this hotel and we have have good luck at the Starwood brand of hotels.
The hotel is located on M Street in the NW section of DC about 5 blocks North and 3 blocks East of the White House. We found that it was too long of a walk to most of the major tourist attractions but the walk to the Metro, subway lines, is around 5 minutes and put the whole city within walking distance. The hotel offers valet parking in its own garage for around $40/night. Note that the garage just next door closes during the weekends. There is a restaurant and bar located within the hotel. They also offer the Westin Workout facilities and running partners for those so inclined.
I have seen review saying the rooms seamed dating and worn out, I did not find this to be the case. Our room was an Atrium View room which was quite unique. I have never had a room overlooking a large atrium before. The front wall of the atrium was entirely made of windows so we could also see outside. Our room was large with a King bed, desk, chair and chaise lounge chair, flat screen TV and dresser. The closet was a decent size, large enough to open a medium-large suitcase and had a safe. The bathroom had a large counter and a decent size tub/shower combination with two shower heads. Our bed was pretty uncomfortable and had springs poking our backs but of friends' beds were good. The had feather pillows which are my least favorite pillows.
Overall I would recommend this hotel to anyone in the DC area looking to do the tourist thing.",4,4,0,0
"Lovely hotel, good service...
You don't need me to tell you that W does an amazing job. Beautiful rooms, expert helpful staff. This hotel is also in one of my favorite areas of LA, Westwood. It's a walking neighborhood with some fairly good restaurants and near to many great sights.",5,5,0,0
"I love London in New York
and I love the greeting of the doorman when I arrive ""Welcome to London"" !!! This hotel hits all the right notes: It's hip but not stuffy, clean and modern but not over the top expensive, the restaurant has a celebrity chef Gordon Ramsey so the quality is very high, every room is a suite so you have some space to spread out, wifi is complimentary and the location is killer if you're a Broadway fan as I am. Love the London.",5,5,0,0
"Despite new furnishings, the hotel is tired.
I stayed at the hotel for four nights in April, 2012. The lobby remains with its 1970's designs and even the rooms have no furnishings, they still look tired. The wood work, bath fixtures, closets, etc. are beyond needing a paint job and a total gut/replace is required to bring this hotel up to standards set by places like the Hilton, Hyatt and Marriott. With that said the staff were extremely pleasant and helpful. You couldn't find friendlier doorman anywhere. Both restaurants are closed and only room service is available in the property, although they do have a light breakfast available.",3,2,-1,1
"convenient but disappointing
Our room needed updating; bathroom fan did not work, telephone could only be used as speakerphone; tv and cabinet it sat on needed replacing; paid for $10 breakfast (items arrranged on a self-service counter) coupons were not provided; staff was friendly; stayed two nights but our room was not cleaned until 4PM after our request on the second day; parking vey overpriced, nearby garages were less than half the price.",2,2,0,0
"Great hotel, indifferent staff
I stayed the weekend of January 20 for a quick NYC getaway. While I give thumbs up to this hotel for great rooms, the front desk service was lacking. When I checked in, the woman at the front desk looked at me for almost a minute before I finally said I was checking in, which should have been obvious given my luggage. She was very mechanical, not a single pleasantry. My boyfriend arrived about an hour after me. It was kind of a surprise that he walked through the lobby, ignored by all staff, and was able to come up to our room without having to show or swipe a room key. Throughout the weekend, the front desk/lobby staff continued to show no concern or awareness of guests. They had conversations or disagreements with one another, but acknowledged us only if we affirmatively asked for help. I will say that the back of the house staff was very nice. A maintenance/security/facilities gentleman who shared an elevator with me was very nice, as was our housekeeper. They actually smiled, made eye contact, and said ""hello"" or ""good morning"" when they encountered us. 
As for the room, it's pretty darn good for NYC. Very spacious, comfy bed, standard Marriott features like enough outlets on the desk for all of your chargers. 
As for location, if you're going anywhere near the WTC memorial, this site can't be beat. It's literally a block from the entrance. There are several restaurants around, but many are of the chain restaurant/suburban/family variety. If you want smaller more unique dining options, you'll have to grab a cab or take the subway. Overall a nice safe area with tons of security given its location. 
If they had a front desk staff that cared even a little bit, I would give this place a 4 or 5.
Pros: Nice, modern, spacious rooms, close to WTC
Cons: Front desk service, kind of far from some of the trendy and tourist areas (except for WTC, which is across the street)",3,4,1,1
"almost perfect if the 2nd bathroom hadn't been out of order
Booked a one bedroom suite with 2 bathrooms for a trip with my two nephews late february. Upon arrival was told the room we booked had a bathroom issue, like I specifically chose the broken bathroom suite number 2510. We thought this would be fixed fast and since they were not offering another 1broom suite and would only suggest a paying upgrade we took it.
We stayed there 4 nights but they never fixed it so we were only able to use one bathroom for the duration of our stay. Needless to stay, the 2 bathrooms was one of the reason I selected this hotel when I booked the trip. I don't suppose that room 2510 is their only one bedroom suite so I don't understand why they let us stay in this one since not only was the bathroom out of order but it smelled really strong Chlorine and the smell diffused in the living/kitchen room, which somewhat added to the inconveniency. 
 The only comp we got for not getting what we payed for was free wifi but I would rather have had a functionning not smelling 2nd bathroom. 
Apart from the bathroom issue and the poor not to say lack of customer policy, the hotel is in a great location, the 1bedroom suite is totally spacious and nicely decorated and perfect for family with 2 kids. Weren't it for the bathroom issue that was not dealt with as i would have expected (they never offered to put us in a differrent suite or an upgrade to a 2 bedroom suite) the hotel would have been perfect.",3,5,2,2
"Nice, but nowhere near the standard expected!
I booked a six night stay here as a surprise for my partners 40th birthday. One of the main reasons I booked this hotel was the great reviews on here and was really looking forward to our stay. I hate to say it, but I was rather disappointed...On arriving at the hotel the doorman was not on the door but chatting a little down the street & then expected a tip for coming over at the last minute and not actually doing anything! On checking in the person on the desk was not friendly in the slightest and had an attitude that we were inconveniencing him by being there! I paid for a Cityview premier king room and was disappointed...firstly the ""floor to ceiling windows"" are not that - the window ledge is waist height (how is that the floor??) and we had 2 small windows - not 4 as advertised. The room was however, large and well decorated, with a large comfy bed. The bathroom was very large with toiletries and plenty of towels. I booked the hotel through hotels.com and feel that we got the worst grade of room because we didn't book through the hotels own website, despite paying a large amount of money for the room. The main problem we found with the hotel was the staffs attitude, particularly the doormen - who I overheard saying to his colleague on a rainy day ""no don't help them, they don't tip"". We never required help getting taxis and opened the doors ourselves, so don't see why we should tip? The staff were rather unfriendly, unlike a lot of staff we met on our travels around NYC and were the biggest let down to the hotel I would say. I asked to speak with Jeffrey the concierge having emailed him before our stay regarding restaurants, but was told he was unavailable & the girl on the desk was unable to recommend anywhere to go in the area. The hotel is a fair walk from times square and other tourist areas, but that is stated on the website. I didn't mind being further out as I assumed the room would be quieter - I was very wrong! The street is fairly noisy, but the noise from the corridors is worse! The doors bang very loudly and disturb sleep. The room next to ours was filled with a group having a party at around 3.30am on our last night (luckily we had an early flight!), but I felt annoyed that the hotel did nothing to address the noise. 
Whilst this hotel did not detract from our fantastic trip to NYC it certainly could have been better. I think you could get a better (if not smaller) room closer to the centre with much more helpful staff!",3,2,-1,1
"Excellent hotel in Times Square
Great location, standard lay out as for all the hotels in chain.
Clean and with quite large rooms, the bathroom is not fancy but it's ok. I was there in the week immediately after the Sandy storm, so with reduced traffic on the 8th avenue, but the quality of sleep was outstanding. I slept as a baby and the bad was perfect.
Minus: no free internet unless you spend a lot of money for luxury room. 
Strongly suggested for a proper place in a very touristic location.",4,4,0,0
"Great hotel if you don't like sleep
I should have read the reviews online and belived them. The hotel is right next to a busy set of train tracks, which will keep you up all night. I am a Marriott Platinum member (I know - you are happy for me!) and at check in I had requested a room that didn't face the tracks, but none were available. I guess when they scheduled the room, my status didn't matter. I didn't have local transportation in order to move to another of the other local hotels, which are better options,",1,2,1,1
"Wonderful! Great park and fly package!
Recently stayed at the Grand Hyatt before heading out early the next morning to Mexico. We live a couple of hours from Dallas and booked the stay and fly package. What a great deal! You get a week of parking and your hotel room for a very reasonable rate. We had a phenomenal room that had a great view of the runway. 
The staff was exceptional and the room was top-notch!",5,5,0,0
"false advertising
I think this hotel is one of the worst places I have stayed at for the price that I paid. It is by far a total fraud experience. The hotel rooms were small and dingy, the bathroom had mildew in the shower (there is no bathtub!!), the largest bed is s queen which is totally not right for the price one pays, and the AC unit is as loud as a freight train. The overall check in process was terrible. We had to drag our suitcases to our rooms which means walking outside through poorly (at best) illuminated outdoor lighting through the ""jungle"" and then to the rooms. It is dusty, dirty and dangerous when you are walking with all that stuff. The staff was half trained and overworked. There was a lack of professionalism and sofistication. The spa was decent but in all honesty for the price one pays you can get better. Overall, I would say that the price you pay for this ""Travaasa experience"" is totally NOT WORTH IT. This hotel has false advertising. The manager himself admitted that it is not quite at the same level as the other 4 star hotels in town. I would save your money and spend it on something better (dinner in Austin, shopping, etc). Get out before you check in!!!!",1,1,0,0
"Too much money for too little service
While the location is good, the hotel could use an upgrade. In the morning, the water pressure in the room was so poor the toilet wouldn't flush properly and the shower was so slow it was nearly impossible to rinse your hair. Upon arrival the staff offered us a shuttle service to Safeco Field for the following day, when we went to take the shuttle we were informed it wasn't available.
The parking fee of $15.00 plus a $3.30 parking tax for outside unsecured parking seems excessive. Although not the hotels fault, on top of the room rate there are 3 taxes for a total of 4 taxes.",2,2,0,0
"Inconsistent
Because my husband is a patient at the Mayo Clinic, we drive to Jacksonville every few weeks. We have stayed in many hotels in the area, and we've stayed at this particular hotel four times now. The first time we stayed was the best. The room was clean and reasonably comfortable, but what we liked best was the staff. They were friendly, helpful, and very professional. They shared the features of the hotel and gave recommendations on meals and recreation. On our most recent trip, however, we had several problems, including our room not being ready at 6 p.m. when we arrived. Perhaps they've had some staffing changes. The young ladies who worked the desk during the four days we stayed certainly could not be described as ""friendly"" or ""professional."" In fact, they were no more than grudgingly helpful at any time. While the location is perfect for us, we may choose somewhere else next time.",3,5,2,2
"very happy with our stay
we stayed for only one night, friday, july 13th, for my best friend's wedding (yes, he got married on friday the 13th)...the wedding was held at the smith's brothers venue, just down the street a few blocks. we valet parked our car and had prompt service. upon check in we were greeted immediately. the front desk was very, very pleasant. we had no wait time. we were given a room on the 18th floor...a very strange set up to the room...the bathroom was very small with a tri-fold type door...weird but workable. bathroom was configured in a triangle...small...my husband couldn't dry off in the confines of the bathroom, he had to step out into the ""foyer"" area. other than the small bath area, the room itself was fine. small with a lot of furniture for such a small room. the room had update furniture, modern. we would definitley stay again. the lobby was chic...everyone we encountered staff wise was more than accomodating. cab service was not the greatest...as we were attending a wedding at the smith's brothers venue, the cab driver did not listen to us...took us to the schmidt's sausage haus...not too happy about that...but that has nothing to do with the hotel...great hotel!",4,3,-1,1
"staff
we were pleased with the professionalism of the staff
check was filled with glitches-of our making-and they were
gracious and helpful.
The room was lovely and comfortable---small bathroom
We enjoyed the easy access to the downtown.",5,5,0,0
"Location Is The Connection
The location is good and central to various New York hot spots (Time Square, Central Park &Radio City). Ideal hotel for walking to all the mentioned locations with no need to a Taxi (burn those calories). We reserved a suite which was ideal for the four of us. The hotel has only one elevator in operation because the other is under refurbishment and during the morning you may have to take the stairs. we were located on the fifth floor and the A/C in the room is not best in class, That is to say, if you like sleeping in a cold room 70 degree or below after a hot not - do not count on it. The A/c in the room may not have the power to do so, Overall good location and the room was nice but nothing to write back home about,",3,3,0,0
"Very stiff for our taste; needs new WiFI policy
We pushed the boat out on the budget and booked our family in to this hotel for 5 nights. While the rooms are A1, you cannot help feel there is a formality about the hotel that leaves you uncomfortable as a family visitor. Some of this has to do with everything being ""extra"". The WiFi in the room is $15 per day per device (try that with a family of 6) and while it is free in the Reception area, the music constantly played there wood drive you nuts! The TV comes on with all sorts of options to buy content - and relatively few free channels. Time down by the pool is going to cost you too. Parking is all valet - about $39 per 24 hours for guests - plus any tip you feel is required - and you do feel it is required - it's that sort of hotel. Tip to W - drop the WiFi charges - the rooms cost enough. Throw in the parking, when you get a booking for 3 rooms. Maybe families should look around, while the policies listed above continue. The corporate customers would be happy to continue spend the shareholders' money on the extras, I imagine.",3,2,-1,1
"Glad I stayed here...
Tried reserving a trip on one of those cheap trip site. My travel partner got the last room available at the hotel we were trying to stay. Which actually worked out well for me. Just a few bucks more and much nicer from the horror stories I heard. Since Austin is really compact the hotel is nicely located. Great rooms. Gym rocked. Note the gym is actually in three rooms. Cardio, Weights and the pool. I would stay here again.",4,5,1,1
"Great Hotel, Newly Remodeled Rooms
The last two times I've been to San Diego, I stayed at the La Jolla Marriott. I will now stay at this property instead. 
The rooms are nicely remodeled with new carpet, bedding, TV, and other furnishings. 
The Concierge Lounge was beautiful, well-stocked, and with friendly attendants. The homemade cookies and milk at bedtime were a nice touch as well!
I left a nice pair of shoes in my room and I was able to call the hotel and they are returning them to me. I appreciate that kind of service!",4,5,1,1
"Meh
This property benefits from a good location. 
Beyond that, maintenance is lacking and most of the property could do with a good, deep cleaning.
Our room was spartan but serviceable with four notable exceptions. First, the screen door was completely off and leaning against the railing of our third-floor balcony. I ""fixed"" it as best as I could but I'm certain it is still falling off anytime anyone opens it based on my observation of the attention to detail of most of the staff we encountered. Second, the sliding glass door did not lock. I understand it is the third floor but this still seems to present a serious safety issue. Third, all of the weather-stripping on the bottom of the door in our room was gone. There is a 1.75"" gap between the floor and door. I also observed this on at least four other rooms. Lastly, the operation certificate for the elevator is expired as of early this month. 
While none of these items are a huge deal while staying at the beach, they do present a larger picture of staff and managers who are missing the details that could vastly improve the property.
My son enjoyed the complimentary hot chocolate in the lobby.",3,3,0,0
"underwhelming
We were disappointed in a the curt and rude staff. The room was good size, the housekeeping was good, the water pressure in the shower is exceptionally poor, and the location just so-so. Hallways feel a little like an early 1900s brothel.",3,3,0,0
"Great location - Great hotel
We have stayed here a couple of times. Its a great location that is close to the airport, short drive to uptown, etc. Next to it is a small mall that offers a number of restaurants - which is in walking distance. It is in a safe area of Charlotte.
Our room has always been consistent - suite style with a living area and a partitioned off bedroom. 42"" flat screen tv, mini fridge, free wi-fi, coffee maker, and a glass door shower. The living area offered a sleeper sectional and large cocktail ottoman. You really feel at home here.
A tip to offer, if you are not already a Hyatt Gold Member sign up before you book your room. The service seemed that much extra better.",5,5,0,0
"""Simply-The BEST!!!""
Simply-The BEST!!! We will be back for ""New Year's Eve""+""New Year's Day""!!! Everything was EXCELLENT...The hotel's location, shopping convience, room's comfort level, restaurants, customer service, cleanliness of the room and the VISUAL opulence inside and outside of this popular hotel!!!!!!!!!!!!! We LOVED IT!! Can not wait to return!!",5,5,0,0
"GOT STOLEN
I stayed here from Saturday to Wensday of this week. The hotel was nice, the cleanness of the room was not very neat. The bed was amazing, was the only thing, the internet is too expensive! Some of the TVs of the rooms of the people I went with didn´t worked.
I went on business to the International Hotel, Motel & Restaurant Show and I got business cards from suppliers and I left them on my room, it was the room 502 and on my last night I arrived and they were gone! They were about 50 cards of important people I need to contact. I called to the Housekeeping supervisor and he didn't do absolutly anything about it, he only offered me a bottle of wine but that doesn't work. The only thing I need are my cards back!",2,2,0,0
"Not worth a return visit
I was disappointed by the cleanliness and condition of this hotel as well as the West End area. The hotel is pretty beat up and the rooms are not quite clean--to the extent that I expected to see bugs--but I DIDN'T. On the positive side--the front desk was friendly and efficiently checked me in, the fitness room was clean and had machines that worked, and the complimentary happy hour and breakfast bar added value. I agree with another reviewer that the West End of Dallas rolls up its sidewalks at 6:00 pm and does not strike me as very ""safe."" I would not return to this area or hotel.",3,3,0,0
"Another Awesome Hampton
This hotel is located right by the galleria mall in Houston surrounded by lots of nice restaurants. I picked this location because of the central location of houston, right in the middle of loop 610. The hotel is undergoing some renovation, but it didn't bother me much as most of the noise was during the day and not the evening. The tiled flooring on the first floor is going to look great when they are finished. I got in from a early flight, and the lady at the desk was able to check me in right away which I greatly appreciate. This is why I continue to stay at Hilton hotels, because I am never disappointed.",5,4,-1,1
"OK, but just
My wife and I have stayed in Manhattan on many occasions, but this time decided to try out the Broadway @ Times Square based on the favorable reviews in TripAdvisor. TripAdvisor is our bible when making hotel selections, but this time we feel that the rating was much too high.
Broadway @ Times Square does have some redeeming factors. Its location is awesome. If you turn right out of the lobby you are only 1/2 block away from Times Square. However, it is also situated right next door to a shelter, so you have to pass by homeless people sleeping in the streets. Although NYC is heavily patrolled by police officers, it is a bit of a concern. Also, the hotel is surrounded by many restaurants, so when they place their garbage out the next morning it does tend to reek, especially since we were there during a hot spell.
The rooms are exceptionally small, even by Manhattan standards. There was only one spot for a suitcase, so the other had to lie on the floor. The room was so small that the TV had to be placed on the wall to the left of the bed, so watching TV was uncomfortable. The wall in front of the bed had a spot that was not wide enough to place a flat screen TV because the air conditioner was one side and the door to the washroom was on the other.
The cleaning staff were very good. They changed the sheets and provided towels every day. The one and only elevator is microsized and tends to take a long time to serve 9 floors. The stairwells are equally narrow. There is only one ice machine in the hotel, and it is located in the lower level. The breakfast room is right off the main lobby. It too is tiny. The breakfast fare includes cereal, donuts, hard boiled eggs, over easy eggs and sausages, as well bread, fruits, coffee, tea and juices. The sausages were horrid, the over easy eggs are pre-made and are chewy to eat. We bit into an apple and found it soft and brown.
The hotel staff were nice, but their nerves were getting a little frayed since the air conditioning in the lobby had malfunctioned the whole time we were there.
Don't get us wrong ..... the hotel is clean and situated close to Broadway. That alone makes it a suitable choice. We just don't agree that it is rated properly. We have stayed at much better places with lower ratings.",2,3,1,1
"mixed
the rates were good, the staff is nice but there were stains on the bedcloths and the bathroom floor and shower had way too much visible hairs on them. i will pay more next time to stay at a cleaner place",2,2,0,0
"Bedbugs bad enough, management not much better
I stayed here with the best of intentions to just rough it at a low-end place while a convention was in town and the better rooms downtown were price-gouging. Well, I didn't feel good about the overall cleanliness and actually thought better of getting between the sheets. Nonetheless I put my head down on a pillow and decided to try to sleep (a 90 degree day in mid-April and the AC was not exactly working). I woke at 3AM feeling itchy. I took a walk, figured it was just in my head, but when
I came back I noticed something crawling on the pillow. Yes, a bed bug. I collected and killed him, a healthy droplet of blood spurting out of him as his last expression. I thought having evidence should make the management less glib in their likely denials, but that proved a surprisingly false assumption. I waited for the arrival of the general manager, a Milton Gibson, and without blinking an eye he suggested that the bed bug corpse I had on their piece of paper proved nothing - he went on to suggest that perhaps I had brought the bug to the hotel for the purpose of obtaining free lodging! My oh my. I was speechless.",1,1,0,0
"Better Hotels to Choose From Than Hard Rock!
My friend and I stayed here for Lollapalooza 2012 (8/2-8/7/12), thinking this would be the perfect location. In regard to the location, this hotel is close to many things, but after staying here, I would definitely choose an alternate location as there are better hotels in the area than this one.
The rooms are just average, pretty small in size, and even though this hotel had many events going on during the weekend, it was still by far the noisiest hotel I have ever stayed in. Even through being at Lolla all day and going to aftershows, I still was unable to sleep through the noise. 
Yet, I think my biggest complaint comes from how the management chose to handle a situation that developed when Lolla was evacuated for a severe thunderstorm Saturday night, forcing many people who were guests of the hotel and many non-guests to seek shelter in the hotel lobby (approx 75+ people - you can see a small snapshot at the end of my post). When my friend and I came back to the hotel, hoping to go upstairs to our room to change clothes and wait for Lolla to resume, we were told by a hotel employee, quite rudely I might add, that we weren't allowed to go upstairs, even after showing our room key. We asked, along with another couple staying at the hotel, where the stairs were, and a hotel employee told us, ""I'm not supposed to give you that information""!!! This was clearly a fire hazard, given the number of people standing around in the lobby, and no single employee of the hotel was willing to answer questions as to why we weren't being allowed to go upstairs. But, it was clear that the hotel was more than willing to sell alcoholic beverages to those in the lobby waiting - I guess more concern for making a profit than taking care of your guests? After approximately 45 minutes of waiting, we were pushed through the lobby by a yelling employee and told that we could wait in line for an elevator, and were reprimanded like children if we moved before he yelled that it was time for us to move. I have never felt more disrespected than I did during this situation, and you can be sure that when I am paying over $2000 to stay at a hotel for a few days, I most certainly expect more professionalism and better treatment than I received during my visit at the Hard Rock Hotel. 
The nicest thing I can say is our housekeeping staff were some of the best, and that's where it ends. 
First time staying at a Hard Rock Hotel chain, and thanks to the Chicago location, this will definitely be my last!! I urge you, stay somewhere else!!",1,2,1,1
"Do not stay here
This hotel is dirty, there were bugs in the bed, used bottle of lotion under a bed. Dresser was broken. The bathroom floor was so slick that you could fall. It was the worst hotel I have ever been too. We had to check out and move into another hotel. Do not stay at this location, it was run down and smelled like mildew. NEVER STAY AT THIS LOCATION. Free wi fi was a joke, did not work you would have to go to the lobby to use it.",1,1,0,0
"One Star Quality at Five Star Price
I have stayed at many hotels in NYC (four seasons, mandarin, hudson, gramercy park...) and this is by far the worst hotel experience I have had in quite some time (in NY and elsewhere). The staff here is either, for the most part, utterly incompetent or they have no ability to make a decision. Every little thing required someone talking to a manager - something as trivial as ""can I bring four spoons up to my room"". 
The overall service was horrible. Housekeeping never restocked glasses for our entire stay (we called down three times for this and I eventually went down to the bar to get glasses myself), our daily paper never showed up, room service took over an hour, the food in the restaurant was pretty bad (we did dinner and a breakfast - breakfast being the worst since they screwed up our order three times, forgot to bring silverware, water, and nobody checked on us at all). 
I generally don't gripe about stuff, but this is just unacceptable for a hotel in this price range. 
BTW, if you are bringing kids, think twice. It is not a very kid friendly hotel (or area).",1,1,0,0
"Whats so great?
I stayed in the hotel 10/05/12-10/07/12 in a dlx loft suite on the 18th floor. To be brief the management checked me in to this room knowing that the entire 18th floor which houses all of there large suites had no hot water nor did any of the showers work for the entire weekend! I had to go down to the 5th floor when i wanted to shower the entire time. Again I stayed here based upon the comments and honestly do not know what all the hype is about. I would say it is an average hotel in line with a typical W. No spa, small fitness center with no locker room, no sauna or steam. I will not be returning to this hotel......",3,3,0,0
"Very average rooms, disappointing service
We generally stay at Casablanca, which was full and selected this hotel based on trip adviser reviews and were disappointed.
Pros:
Clean
Pleasant people at reception
Hot cider in lobby at night
Decent location for walking to theater
Nice view from 32 floor
No street noise
Cons:
Small rooms, even for NY, room we had was considered ""larger""
Bad customer service experience (explained below)
Mediocre cafe style paid breakfast restaurant
No lobby/public rooms to speak of
Weird, crinkly sheets and douvet covers; literally any movement from another kept you up
LOUD noise in halls, no soundproofing on interior walls, could hear every door shut, every conversation-- neighbors asked us to please close our door softly.
We were stunned at the poor customer service. It started great-- I posted a note on facebook saying we were excited about trying the hotel and they posted back that they wanted to make our experience even better than we expected so they upgraded our two double bed room for four people to two separate rooms. We were excited! However, when we arrived we were held up for an hour because they had given our room to someone with the same last name (spelled differently) who checked in at the same time-- and mixed up credit cards. Then they checked us into the two promised rooms (one paid, one comp) and tried to charge us for both. We explained that the second was an upgrade given to us from the manager-- they checked facebook and said yes, that was correct. We settled into our rooms, then got a call to go downstairs and speak with reception. We were told that the system would not accept a comp room for the three nights we were booked but that since they had promised us the extra room, we would definitely have it, he just had to check with the district manager, worst case would be to get it through the system by lowering the room rates so the total cost only equaled the one room we originally booked. An hour later they call again to say it was someone's error and that person is in trouble but we'd have to move back to one room for two nights of our stay, they can only comp one night. Yes, the original comp was very generous, but it was their error and they should have honored the promise-- it turned out to be extremely inconvenient to unpack, then have to pack up again, plus the whole dance ended up costing us a couple of hours of a weekend stay and unneeded aggravation. Bottom line: if you are staying in times square, book the Casa Blanca early-- bigger, more comfortable rooms, quieter, free excellent breakfast, lots of comfy public space, better location, and REAL customer service!",3,2,-1,1
"odd little hotel
Stayed here for two nights - room is nice but there is only a shower in each room - no tub - area around the hotel is not wonderful and we saw several large groups of people drinking and congregating in various parts of the property ... wouldn't feel safe walking around property at night ... not bad but overpriced for what it is ...",3,3,0,0
"Think again
Bottom line - if you have the extra money, go to the Courtyard San Antonio/Westover Hills.
We had problems checking in, which we had to wait 3 hours - we were elite members and asked for early check in prior to coming to the hotel. The front desk staff was pleasant but couldn't help with this issue. Hello??? Our rooms were clean, the layout of the room was spacious and modern, and there was no outside noise - we had a first floor room facing Walmart. Unfortunately there was no plug for the bath tub drain (missing), so I had to use a washcloth to plug it up for my kids' bath (not a big deal but you'd think that they'd place it). The pool was very murky and cloudy, and there was absolutely no smell of chlorine. I was afraid to let my kids swim in it. Breakfast was very crowded and not attended to, so many people didn't get to eat. There was trash in the common area on the floors and the waiting area - it was there in the afternoon, evening, and the next day. Also, getting into the hotel from the highway isn't the friendliest or easiest. My bad for trying to save a little money.",2,3,1,1
"Serenity On Surf
Our 3rd visit, and I can report that all is wonderful, as usual. Classical music and breakfast in the elegant lobby, a very reasonably priced honor bar, a great room - we stayed in a two room suite - and shopping, restaurants, a movie theatre, park, and public transportation all within walking distance, make The Willows a perfect destination. A special thank you to John B. for his attention to detail, and to Ricky for his help. We'll be back.",5,5,0,0
"Absolutely fantastic stay here
After reading several reviews on here before we left, I was very worried at what we might find there. I had no need to be worried. The hotel's location is by far the best part, right in the middle of everything. Our room was huge, with 2 double beds, sofa, dressing table, huge tv, wardrobe and bathroom. It was very clean. 
We stopped here for 3 nights and every night I had a fantastic night's sleep in such a comfy bed! It was quiet through the night as well which was a bonus. Our view was amazing from the 33rd floor. We paid extra to guarantee a Times Square View room which I highly recommend. We said we wouldn't bother as the room is just a base, but ended up buying the extra as we said it'll probably be a while before we come back. I am so glad we did. We turned our sofa around to face out of the ceiling to floor window. We grabbed a breakfast and ate it early in the morning admiring our view.
The breakfast was ridiculously expensive, so we had mcdonalds breakfast on a morning working out a lot cheaper. The revolving restaurent prooved popular on a night but we didn't get time. I suggest booking a reservation at restaurants (especially on a weekend) to avoid queuing and/or disappointment. 
The staff are very friendly, and I found the lift system very efficient.
All in all:
Comfy beds (great night sleep)
Fab staff
Amazing location
Amazing view (from 33rd floor, paying for Times Square view room)
Clean
**Definitely a brilliant hotel, I would recommend to everyone** 
No negatives at all to say!!",5,5,0,0
"Very nice hotel
Very nice hotel with all conforts and good breakfast. Cosy environment, It seems to be at home. Excellent location inside a luxory quarter. Excellent price/quality ratio. Very kind personnel always trying to help you. When leaving they gave me two bottles of water and a bag of choccolate coins.",5,4,-1,1
"What a dump
Thought this would be a great place to stay since it's near Graceland. Nicely themed out lobby with Elvis memorabilia. The Days Inn awards in the display case must have been bought on Ebay. No way this dump has earned anything but the right to be renovated or torn down.
Our room had a funky odor, similar to a damp basement. Carpeting looked like it hadn't been cleaned in years. Wear something on your feet at all times.The beds had more humps and lumps than the Smoky Mountains. Felt like you were sleeping in a hammock and had to fight to keep from falling out of bed. Our room had no table, but did have 2 chairs, one of them being from a office. Staff seemed friendly enough but that is this place only redeeming quality. Stay away and go somewhere else.",1,1,0,0
"Hits all the right notes
Our experience at Hotel Mela was flawless. Excellent rate and value, sizable room for NYC and very quiet but right near everything we needed, including the subway. Best of all, the staff was friendly and helpful throughout our brief stay. 
Bottom line: It's at the top of our list for future NYC visits.",5,5,0,0
"Horrible Hotel/Unfriendly Staff
I was at the hotel for a week and it was the worst experience I ever had staying at a hotel. The staff is unfriendly. Rooms are dirty. Sometimes the cleaning staff would just forget to give you clean towels. The front desk staff is not helpful and if you try to call for assistance they will always, always put you on hold. No one at the hotel greets the guests. And if you greet them and say “Good Morning” the only thing you hear is “Uhu”, no need to explain how rude this is. I am surprised that the hotel is still in business with such horrible customer service. Save yourself some money and look for another hotel! That is my honest advice!",1,1,0,0
"Great Hotel!
My husband had a business trip to Philadelphia and this is the hotel they use. Very nice, clean and great location. Breakfast buffet was excellent. Walking distance of many sights.
Only big negative is parking. $44 a day when you factor in tax. There is a parking deck located across the street that is $27 a day.",4,4,0,0
"Rooms extremely small - would not stay here again!
You get what you pay for in NYC. Room was less expensive but we felt like sardines the entire time. To fit our suitcases in the king bed room, we had to have a chair removed from the room. No foot room on one side of the bed! One plus, the room and bathroom were clean.
The AC/heater unit did not work. Either high speed arctic air or off. We spent as little time as necessary in the room. The free breakfast, normally provided by Best Westerns, was terrible! They were booked and thus ran out of food. They have too few places to sit so, standing to eat breakfast was the only option!",2,2,0,0
"Not bad, but not one of the better Marriotts
Pro - Good location in Charlotte. Everything was clean and the beds were comfortable. Our room was on the backside of the hotel on the 17th floor, and we didn't experience any noise related issues that others have noted. 
Con - As a Marriott Platinum member, I just expect better from Marriott hotels. Our concierge level room was smaller than any room I've had in other hotels in the same area. The bathroom was so small it is impossible to even open the door while inside the bathroom without having to angle your body around it. Parking! My wife and I drove separately and when I arrived after her, I was told they had a one vehicle per room policy, which apparently is only enforced when the hotel is relatively full. Of course, there is no way for a customer to know that until you're actually at the hotel. Normally, even that wouldn't have been an issue, but a bike race had blocked the streets around the hotel and it took 30 mins to get to the alternative parking the hotel staff suggested (on the backside of the hotel). The hotel has your e-mail address. Would it hurt to send an alert that they would be changing their parking policies? The pool area should be nicer than it is. It certainly isn't as nice as the picture suggests.",3,2,-1,1
"Great location and even better service
Here for a conference, but hotel was in walking distance of everything! Staff was very helpful and always greeted me. Great view of Victory field out my window. Highly recommend for business or pleasure. Rooms are new and nicely appointed. Coffee available all day as is ice water if you make use of the great trails.",5,5,0,0
"Good Experience for Macy's Thanksgiving Parade
Stayed with four adults (yes, four) in a studio with two double beds. While the 320 sq. ft. was a bit worrisome, the room layout actually worked for us. As others have mentioned, the bathroom is small but with the kitchenette area, we had another sink option and a ""dressing area."" We each brought one of those folding camping chairs to wait for the parade, which turned out to be very helpful in the room as there are only two small chairs for the table and one comfortable chair (no sofa).
The staff was very helpful and we didn't encounter a lot of trouble with the elevators or the breakfast buffet...and it was Thanksgiving weekend. If you can handle New York, you can handle these facilities. Location was great for lots of walking. Gabby O'Hara's Irish Pub right around the corner was a nice respite for a relaxing atmosphere and good food.
Definitely ask for a room on the 20th floor or higher if you're sensitive to noise. The first room they gave us was very dark, so we asked for another one and were happy with it. The room was pretty clean, but the carpeting needs to be replaced. Actually, it wouldn't hurt to update the walls, either.
The hotel was on the parade route this year. There were some barricades in front of the hotel, which helped to secure your own space. We got down there around 6:00 am, took turns for breakfast, etc., and folded up our chairs at 9:45 am when the parade came into view. Overall, a great experience!",4,4,0,0
"Reasonably priced; central location
I booked this hotel at the last minute. Because of it's affordable price, I was skeptical about the space. Fortunately, Club Quarters exceeded my expectations. It's centrally located, just a few minutes walk from shops, bars and restaurants. Since we were driving, having the hotel so centrally located was difficult because there was no where to pull over, unload bags and check in. 
There is an underground parking lot located 2 minutes away. Make sure that you have someone at the front desk validate your parking stub because you pay the ""lower"" rate of $24 as opposed to the ridiculous $34/night rate.
The rooms are a decent size with fast wifi and cable tv included. The hotel also featured nice touches like the refillable water bottle station. It would be awesome if all hotels had this!
However; one major downside of Club Quarters is the very slow elevators. There are only two elevators with no service elevators which meant a long-ish wait time for staff and guests. Once the elevator does arrive, you have to jockey for limited space.",4,4,0,0
"A Mixed Bag
I spent four nights at the Edgewater on a trip to Seattle with my 13-year-old son. I had read the reviews which called it one of the 100 best hotels in America, and I guess with the bar set that high, it would be hard not to be disappointed.
On the positive side: the service is great, the people are friendly and couldn't be more helpful. They gave us good advice about how to get to places, the valet parking brings your car in seconds, and one employee went out of her way to show my son a bald eagle who lives on top of the E on the Edgewater sign. The views of the bay, the islands and the mountains were amazing, and my son had a great time watching the ships come and go from Japan, China and elsewhere.
On the downside: valet parking is $36 per night, and even though your car is inches from you, you're not allowed to walk those inches and get it yourself. Room service, while quick and very good, is obscenely expensive. The first morning, we ordered a small coffee, one order of pancakes, one yogurt parfait, and a glass of milk. The total: $48. Ouch. Another reviewer mentioned bumps and scrapes in the hotel, which is right on the mark. The bathrooms are obviously newly redone and are very nice. The beds are comfortable. But the carpets are beyond tired, with poorly done repairs in the hallway, and an overall musty smell that even my son commented upon. The area around the elevators on our third floor was always desperately in need of a good vacuuming. Wifi is $10 per day, which I find annoying when it's free in so many other places. On our next to last day, there was construction which sounded like it was in the room next door to us which started at about 7 a.m. We're from the East Coast and were awake, so no problem for us, but I can't imagine everyone was up like we were.
Definitely upgrade to the full water view; it's worth the price. We spent hours watching it rain on Bainbridge Island while it was sunny in Seattle, and vice versa. We didn't have a balcony (and didn't even know it was an optino when we checked in) but opened the sliding glass doors every day and enjoyed the bay.
Overall, I would probably stay here again for the location, the view, the service and the food, but new carpets would move it up a mile.
Finally, we booked through the Kiwi Collection, which promised upgrades and special touches (free internet, etc.) for its VIP members. The hotel front desk had never heard of them when we arrived. Don't know who to blame for that one.",3,3,0,0
"Quirky Old School Elegance and Service
Any time I am in Denver, the Monaco is my first choice for accommodations. The rooms are beautifully decorated in a quirky, off-beat style that is a far cry from the typical chain hotel fare. Evening hosted wine and horsdoeuvre reception in a beautifully appointed and recently renovated lobby is a treat. Service is par excellence? (How many hotels still have doormen? The Monaco does!) Great location just off the 16th Street pedestrian mall is your gateway to tons of fabulous restaurants and terrific shopping.",5,5,0,0
"Never been treated so poorly!
I work at a Hilton and know Hilton standards and they were not met on any level!! I was simply embarrassed for who was representing the hotel. From the greeting to almost being stranded in San Diego this hotel needs to do some retraining! I even wrote the GM of the hotel, who was still anything but helpful! If they aren't willing to help one of their own, I can't even fathom how they treat guests. My first time in San Diego was almost a train wreck, but thankfully my manager from my hotel back home has taken care of the rest of my trip! 
Long story short, I was told my reservation was cancelled. I flew all the way from Wisconsin to California, there was no way my reservation was cancelled. Without any options, I got shrugged shoulders and a blank stare from the representative. Luckily, they had availability for my first night there. Went up to the room frustrated, having to figure out the rest of my trip on my own, I got checked into an occupied room! Someone else's luggage was sitting right in front of me. A HUGE safety issue! I understand things happen. I immediately called the front desk and without any apology, had to stroll my luggage back down to get new room keys. This was my welcome to California. 
Thank goodness for working in the industry because corporate is not going to be pleased.",1,1,0,0
"Could have been better
Motel is old style and is showing it's age. The location was okay. General cleanliness could have been better. Breakfast was under par. You get what you pay for.
Staff was friendly.",2,3,1,1
"you don't get what you pay for!
The room HVAC didn't work, and it seemingly could not be repaired. The bathroom and room were nominally clean with dust on the broken clock and hair in the shower. The ""top rated"" fitness center has dated equipment that is noticeable to any avid fitness enthusiast even through the disguise of the renovated walls and ceilings. The staff are surly with but two exceptions: Mohammed, the bellman, and Alex, of Knave.",2,2,0,0
"C-
If you're looking for luxury, this is NOT the place. The room was clean, but in need of a severe update. The carpet was old & lumpy...the couch in the living area had a hole in the center back cushion...rust spots on bathroom wall & ceiling.
The remote control on the tv in the living area worked poorly. We called to have it replaced & they sent someone immediately, but the new remote behaved similarly to the first, and the service guy informed us that it was due in large part to the way the cable service/network or wiring or something is set up...kinda ruined our plans for just relaxing & watching an in-room movie.
Nonetheless, as mentioned by the other reviewers, the staff is very friendly & helpful. It almost seems as if they are aware of the substandard condition of the hotel & make it their business to go above & beyond on the service side to compensate for the physical shortcomings of the property.
The complimentary bottled waters definitely a nice touch too.",3,2,-1,1
"Awful
The hotel is not clean. There is mold growing from the shower. The mirrors had a greasy film on then and the tv had a think layer of dust on it. The cover fell off the cooling until and it looked as if the filter had never been cleaned. The best was the best part of the stay. Thank goodness that it was only one night.",1,2,1,1
"Great Location!
We were very happy with the accommodations. It was my friend's first visit to NYC and she will definitely stay there again. The rooms were clean and the beds were comfortable. Several rooms were being renovated during our visit on the 5th floor.",3,4,1,1
"Great hotel in downtown Chicago
I was recently in Chicago on business and, due to a very large convention, was having difficulty finding a hotel. At the last minute I spoke to someone at the Sheraton and they were able to accomodate me. The hotel is very conveniently located near Michigan Avenue. The staff was very friendly and helpful, even though they were extremely busy with the convention attendees. The public areas were very attractive and there was a very good restaurant that was accessible from the lobby.",4,4,0,0
"Worst Hotel EVER
I had no hot water, the t.v. was broken, it smelled, we could hear the people next door (thin walls), it was sketchy at night, the exercise equipment was also broken, and worst of all the staff was so rude. This hotel charged me for a night's stay that i wasn't there for, and then couldn't reverse the charges and gave me some weird line about not believing me. The manager, Angela Hentz, said i was mean. I had to dispute it through my credit card company. DO NOT STAY HERE!",1,1,0,0
"No Elevator and a 6th floor ""suite"". Those are the good parts.
Was told at check-in that the elevator didn't work. Then was told our room was on the 6th floor. They said it would be a couple of hours but it lasted until we checked out the next day. They made no porters available so everyone was passing while lugging bags up the old twisting stairway. 
The hotel is in party central and the windows let all the sound in. They actually offer earplugs at the front desk (true). 
Parked at their recommended garage down the block and was told there to call ahead to get my car. Was in the hotel lobby when I thought to give the garage a heads-up as they requested. My phone battery was dead and I didn't want to run an extra 6 flights of stairs so I asked the hotel counter-worker if she could make the quick call and ask the garage to get my car ready. She sighed and said, ""I'm actually on the line with someone, the garage is just down the block so you can just walk there. It won't take long."" 
Sometimes these old hotels in cities like San Fransisco have character and you can forgive some of the inconveniences. Other times, like the Best Western Hotel California, the place is rundown, poorly managed, and carries the attitude that the people will come regardless of how bad the service is. 
Stay elsewhere.",1,1,0,0
"Nice Hotel On The Trolley Line
The Doubletree is a beautiful hotel that is conveniently located on the trolley line. The hotel was very clean, excellent gym facility, indoor and outdoor pools, tennis courts, and decent food at the restaurants. It is conveniently located across the street from the trolley line that is one stop away from the mall. It was close to the freeway, Harborside, restaurants, and shopping.",4,4,0,0
"THEY GAVE AWAY MY ROOM!!!!
i booked my room for thursday thru monday for the NYC Marathon. Finding a hotel was difficult because of Hurrican Sandy, but i was happy i came across this one. I fly in late thursday night, show up at the front desk and the lady told me the manager gave away my room to someone who offered more money, i look at the lobby and it turns out there are almost a DOZEN other stranded travelers with the same problem. After repeated attempts to the managers cell phone, no avail. I ended up SLEEPING IN THE LOBBY ALONG WITH A DOZEN OTHER PEOPLE!!!! You have been warned.",1,2,1,1
"Comfortable and efficient business hotel
Room was spacious, quiet and reasonable price for the area. Hotel provided very nice conference facilities for our group. The facilities were very nice, thinking about returning for a pleasure trip real soon when in Silicon Valley.",5,5,0,0
"Four star service, two star Marriott
The staff from the front desk to the wait staff in the restaurants and room service are excellent but the hotel itself is really in rough shape. Stains on the carpets and drapes to the scrapes on the walls, it's clear Marriott hasn't invested much in this place. 200 a night isn't bad, but I'd probably stay somewhere else next time I'm in town.",3,2,-1,1
"great suites
This hotel is newly remodeled and all suites! I can walk out the back and straight into Macy's at Southpark mall. The staff are all very helpful and friendly! They have the famous chocolate chips cookies fresh and hot every day. There is a fireplace in the lobby and one on the second level.",5,5,0,0
"Perfect location
My fiance and I went to DC for a fun 4 day weekend and stayed at the Hamilton. The staff was fantastic and the location could not be beat. It was close to the metro and yet not too far away to just walk everywhere - we started everyday walking to the sites and by the end of the day jumping on the metro - it is close to great food and bars and yet the rooms are QUIET. The beds are comfy and the bathrooms have enough space for me to spread out everything I need. It was amazing.",4,5,1,1
"Park at your own risk!
Hotel is clean and typical of the Hilton Legacy. Walking distance to Hollywood Bowl. Have had many friends and family stay there overnight and enjoy the Bowl. Do not park there, $30 for parking or in my case scratching my car by the driver door handle. Not taking any responsibility, Towne Park, Ltd excuse was there is not enough evidence to prove without question that they are liable. My friends could not leave at their convienience due to all the double parking in the lot. They did not contact me in person as they said, just send me a letter from claims office in Maryland. Weak effort towards longtime customer! Very disappointing in customer service.",2,1,-1,1
"Nice hotel, worth visiting.
We were lucky to be upgraded to a massive room in this hotel. It was very nice and well situated close to walk of fame. Rooms are really nice and clean with comfy beds. Only disappointment was the expense of parking the car.",4,4,0,0
"Great location, excellent service
I was at a convention in Philadelphia and wanted to stay at a Hampton Inn (trying to rack up those Hilton Honors points and love the consistency of their service!) The hotel itself is just across the street from the convention center and no more than two blocks from Reading Market, a great place to get a snack, meal, or just people watch. The staff was exceptionally patient, even when we had to change the way they billed our shared room twice. The room was spotless. Lots of room in the bathroom for our ""stuff."" which was nice! I didn't end up eating breakfast there, so can't comment. They do not have an airport shuttle, and a taxi is about $25.00. I was able to split it with two other conference attendees. I would definitely stay again! I can't speak to normal value because we had a pretty good rate for the conference.",5,5,0,0
"This hotel is our go-to.
I am in Charlotte monthly and this hotel is the one we always try to get. It's affordable (if you go about the right methods to get it) the service is nice, the hotel is clean, and my girlfriend swears by the shampoo/conditioner. It is the perfect hotel to suit our needs and we are always excited when we end up booking it. Usually my 4 year old daughter is with us and it is really nice to be able to put her down early then watch tv in the other room until bedtime--and not to have to pay extra for that luxury. Sometimes it gets booked for family reunions and gets a little loud but I have never had a problem that wasn't solved and the staff goes out of their way to make sure everyone is happy.",5,4,-1,1
"Very badly disappointed
This was my second time staying at this hotel, however it will now be my last time. Customer service no longer exists. Or, I should say it stops with the front desk staff, who were in fact very helpful in the check in process. 
When a situation arose that required medical attention the front desk supervisor, sales staff (?)and managment were decidely icy, with the exception of the Account Manager and Maintenance Manager. Not only were we left in limbo for several hours, we were actually being avoided by all. After we were moved to an other room we were left to fend on our own, with not one person enquiring as to our well being for the remainder of our stay.We remained for a further 3 days only because I had made the arrangements in advance. I am afraid to say I found the service lacking on all levels, even the housekeeping staff seemed less friendly this trip. Perhaps the saying is true that the culture comes from the top down.",1,2,1,1
"Great Hotel, Needs Polish on the Service
This hotel has fantastic facilities. The rooms are comfortable and modern, with good televisions, showers, comfortable beds, and clean decor. The conference facilities, lobby, recreational areas, and everything are top-notch, as would be expected from a Westin.
The service, is a bit less. Check-in took forever, with only two people working the desk, and seeming to take a very long time to get through with everyone. Parking costs are crazy, but probably in-line with Chicago. $15 for internet is common overseas, but seems excessive here. My biggest complaint lies with the baggage service. Check-in here is an unusually late 3:00. Most people seemed to get there earlier, and were asked to stow their bags with the luggage desk. This problem crops up so frequently, that they actually have a desk dedicated to luggage (not just the concierge) and the usual storage room. The system is somewhat typical, but the necessity of its usage caused fairly long lines at the desk at all times of the day (even up until 5:00). The porter in charge expected tips for this necessity, and would put on quite the act if you didn't hand something over... both on drop-off and pickup! Now I don't mind tipping for service, but it felt very chintzy to be expected to tip on both ends of the baggage handling process... kind of like tipping your waitress simply for coming to the table, and then again after the meal. It further grated because of the systemic necessity for checking your luggage at the desk. Rather than the usual Westin red carpet, it felt more like dealing with the IRS.",4,3,-1,1
"Nice enough, but not for me
Booked the Langham as part of a package from Trailfinders, which included a free night and room upgrade. Having stayed at a fabulous Kimpton hotel in Chicago before travelling to Boston, I must admit I missed the personal touch and little extras to make you feel welcome. The room was too chintzy for my taste (but expect my parents would love it) and staying in the business district lacked atmosphere over the weekend.
Positives were that it was a really easy walk to the popular marketplace area, the pool was a decent size for a proper swim, and the bar was lovely for a classy nightcap.
I'd try somewhere else next time - nothing 'wrong' but just not my taste.",3,5,2,2
"Great location but in need of upgrades
We spent a couple nights at this hotel and the location is right near Pier 39 and the activities... the Hop On/Hop Off tour stops in front of the hotel and is a really good value. The daystaff are not very friendly but the afternoon front desk guy made up for it. Don't plan to drive unless you must...traffic is nightmarish... complimentary coffee in lobby is a nice touch and the IHOP down the street is handy for breakfast. Lots of other lunch and dinner options nearby. Cablecars also 2 blocks away which is very convenient for getting downtown. Cruiseport is a few blocks away but very difficult to get dropped at pre-post cruise due to traffic congestion so plan to be dropped or picked up a block away...perhaps at Pier 39.
The reviews I read cautioning about the noise were not overstated. Single pane glass does no blocking of the party-goers, street-cleaners, garbage trucks and traffic.",3,4,1,1
"Hotel is Wonderful... be wary of 3rd party reservation sites, though
We made the mistake of booking with one of the major travel sites versus just going directly with the hotel, and that's something I'll never do again. The site said Balcony or Patio, but we were given one of the few rooms on the property with neither. When we brought this to the hotel's attention, they blamed the travel site (starts with an E). Whether or not that's true, I have no idea. We didn't push the issue right then and there because we were very happy with how everything turned out.
Anyway, we decided to upgrade to a corner suite for not much more money, and it was beautiful, overlooking the marina, Sea World, the ocean, and downtown San Diego.
Every single employee we came in contact with was exceptionally polite, and especially one of the bellman, Duane. I even made sure to tell him how helpful and polite he was... the hotel should make sure to keep him happy because he truly goes above and beyond.
There are actually three pools, and three water slides. The pool area does get busy, but that's because it's so nice. There are a lot of kids here, making it perfect for families.
The grounds are well maintained and have nice plants throughout.
So while it may be somewhat pricey (though not too much), the next time I'm in the area I will definitely stay here. I'll just remember to book directly from now on!",4,5,1,1
"Excellent as Expected!
We've stayed at the the Courtyard on numerous occasions and our stay here is pleasantly enjoyable as usual. The room was clean and the staff was friendly and eager to assist you. 
The location was terrific and a few blocks from Pier 39 and Fisherman's Wharf. This property was walking distance to most things you can do as a tourist in San Francisco if not than it is close enough to a trolley, cable car or a hop-on hop-off bus. If you want to rent bicycles, it's also right outside the lobby. There is a Thai restaurant, Subway and an Inn and Out just behind the lobby and a Pizzaria across the street. I didn't see the need for having your own vehicle if you're staying here but if you do, it's $36 a day for parking and they will valet it for you. If you don't want to pay the $36, you can park it next door at the Anchorage Square parking garage for $20 a day. It's about a 30 yard walk out the front lobby (pretty close by and save $15).
We only stayed one night here but would definitely come back again.",5,4,-1,1
"Service was lacking in every area...
Stayed there for business 5/18-5/21, and I always stay at Sheratons when I travel. There were 8 of us staying there and we were very disappointed in the service at this hotel. Everything took forever. When we went to the bar for drinks it was not very busy (two other people at the bar) and it still took 20 min for the bar tender to get us our drinks, once empty, we had to flag down the bartender to get a second drink. This level of service was repeated two nights later, when it took so long for the bar tender to get our drink order that the kitchen was closed by the she came back. We ended up ordering out pizza. Breakfast was no different. The one lady who was there disappeared for 20 min, so again we had to wait. We asked the bellman to watch our suitcases while we got breakfast go to the morning we were leaving and could not find him for 15 min after. We had negotiated free parking for the 8 of us, and were still billed, so we had to fix that as well.
As for the rooms, they are very small. The bathrooms are tiny! Almost no counter space and the door hit the toilet. Needless to say, we will not be staying at this Sheraton again.",2,2,0,0
"It was a good stay, until we tried to get to the airport
Pros: two-room suites; custom eggs breakfast; location.
Cons: very touristy. But the kicker: we left this morning and asked for a cab. the staff person did not even ask us if we wanted a cab, or one of the so-called car services. we were also offended when he quoted us a price of $55 and said it was the same as a regular cab. And he kept on saying ""you can pay with a credit card."" and when we did use this service, we were charged $59!
So we are now very angry and irate customers who had a good experience until: we weren't given a choice; we were lied to (it is not $55 to the airport with a regular cab); we were told we could use a credit card as if it was special (chicago taxis now accept credit cards); and, we were charged $59 despite the $55 price quoted by the doorman of the hotel.
this really is beyond appalling. Embassy Suites needs to clean up this crappy behavior by its staff -- this leaves a lingering disgusting flavor, just as we head to the airport.",3,2,-1,1
"Modern, clean in a great location!!!
We spent a night at the hotel and even thought we did not eat at the hotel we were at the bar for a couple of hours. The bar has an incredible view of the skyline of NY City. The room was small and very modern looking. We had a partial view to the Hudson River but one can ask for the highest rooms where the view is much better.
The walk to Times Square is short and beautiful.
I would stay there again!",4,4,0,0
"Absolutely awful - left with three two dozen bug bites!
This is a disgusting hotel far below any Starwood property standard. The hotel is old and it is run down. There is dust everywhere, dirty forks in the hallways, and bugs in some rooms (in fact, my room on the Starwood preferred guest floor was). See the photos.
White hotel management attempted to be helpful, they failed dismally, beyond simply switching my room and not charging for the stay. I was neither reimbursed for everything that needed to be thrown out (my luggage, clothing, etc.) nor was there a follow up after the exterminator's report was completed. After several messages, I still have not received a reply from the hotel management and decided to elevate the issue to Starwood Corporate. 
What a shame. You just turned a 10+ year Starwood loyalist into a disappointed client spending far too much time on doctor's visits to address the bite markets remaining on my body even after 10 days.",1,1,0,0
"just average... best thing was room service
I recently stayed here as my daughter was involved with the state fair and they had ""state fair rates"" that were very inexpensive. Just remember, you get what you pay for. It is not the most updated hotel by any means. 
I requested a handicap room as I need the walk-in shower. It was at the farthest end of the hotel that you could imagine. It's a good thing that I could do the distance ok. I would hate to think how difficult that would be for someone much older. Seems like the handicap rooms should be the closest to the lobby. I did not use the seat provided as it did not look very safe. Very wobbly. The shower pressure was very low and not very soft water, but it was hot.
Be sure to bring your own shampoo, etc. Unlike most hotels that have complimentary bottles of shampoo and conditioner, this hotel had one-time use, tear open, packets that barely had any shampoo in them. The rooms were fairly clean however, very old looking. I had a broken lamp shade and a broken recliner in my room. Very, very few outlets. My room did have a mini refrigerator that was very cold and a microwave. I was told that not all rooms automatically have these so be sure to ask. All the rooms have a coffee maker, and an iron and ironing board. Closet space is fairly small although there was plenty of drawer space.
The beds were very comfortable, I thought, not too hard and had nice pillows. They are only full size. Would have been a plus if they were queen. The air conditioner worked great, which I was very happy about. The TV received lots of channels but the remote wasn't working most of the time. This hotel allows dogs btw. I did hear a few barking but not anything that was bothersome. Otherwise, fairly quiet for sleeping.
Hotel staff were nice. We did not use the pool but looked very clean and was very large for a hotel pool and seating area was very spacious. 8 feet at deepest end. Parking was free and plentiful.
The best part of this hotel was the restaurant/room service. Much of the time I was not able to go out to the fair so I used the room service. The food was outstanding and very large portions.
They were very prompt and courteous. Just be sure to check the times for serving. I thought they would serve lunch on Saturday but after breakfast, no service until 5:30 and I did not eat breakfast that day. Oops...
I would return here again to eat at the restaurant but that's about it.",3,3,0,0
"Worst Customer Service on the PLANET
First, let me say that the staff is unprofessional at best. The ""security"" guy wore an old dirty t-shirt and layed around in the lobby watching TV during my entire 4 night stay. Houskeeping came to clean my room and somehow took the remote with them. When I asked for a replacement remote after working 14 hours and wanting nothing more than to lay in bed and be lazy, I was told that there were no extra ones and I could use the buttons on the TV to change the volume and channel. I asked the young lady at the desk to simply move me to another room with a remote since they refused my suggestion of taking a remote from an unbooked room. She advised me to come down and get a new key. She assigned a new room but just as I was about to move to the new room, the ""security guy"" came and, in front of me. reprimanded her for moving me to a room they may be able to sell simply because I don't have a remote. He then grabbed an old bag of beat up remotes and tried to get them to work. Once he realized they weren't working, he reluctantly gave me the one from his room....where I believe he LIVES! 
To make matters worse, I was charged twice for the stay and have had nothing but issues with trying to get the money back from them. Two weeks have passed and the manager, Phyllis Ward, has avoided me like the plague! I even have my booking agent calling to resolve this and she is avoiding them too. They even refused to send me a receipt showing the additional charge they made to my account. 
I will NEVER stay at that hotel again and I will NEVER recommend it to anyone. The room was nice but the exterior was frightening. The staff was unprofessional and they wouldn't even give me a toothbrush after I inadvertently left mine at home.",1,1,0,0
"Ok stay in decent area
I was actually expecting more from Loews. The hotel seems very old and outdated and like it could use a good renovation. Some areas seemed kind of dark and dingy, I guess you could say. The room itself was pretty good, the beds were comfy and I loved that there was a Keurig in the room and a mini fridge. Hotel was in a good area, the staff all seemed friendly and helpful. We ate at the hotel restaurant one night and the food was good.",3,3,0,0
"Sour taste
This is a beautiful hotel with many amenities and the location is superb if you are needing to be downtown near Chase field or the Convention Center. 
The rooms were small but clean and comfortable.The valet staff is impeccable as was one specific employee, Narah who went out of her way to address my concerns and solved my problem. I met Narah after being sent on a wild goose chase by another employee who should have known the area he was sending me was closed. She is a great example of what sincere customer care is all about.
Two other employees at the front desk, both men, one named Jeff and the other I believe was Tyson were just plain rude, unaccommodating and unprofessional. It is unlikely I would stay at this hotel in the future. There are other hotels in the area that I believe are a better value with more friendly staff members.",2,5,3,3
"Relaxtion
If your looking for a quiet place to get away I would suggest staying here. Clean, friendly
and not to expensive. I enjoy my stays everytime I come. I live in Jacksonville so when I need a quick get away I stay here.",5,5,0,0
"Heaters always broken, loud music until 3:00AM!
My company puts us here. I've been staying here over two years and every single time the heater in my room is broken and I have to call for an engineer. A man arrives every time with a ladder, opens the vent grate, does something in there, and, it used to eventually work after it blew lukewarm heat for about an hour; a hassle every time that took from an hour and a half up to three hours, which causes great difficulty if you have plans because the first two hours of your stay will be occupied trying to do all this.But, the last two months, the heat never works even after I go through all that hassle! I have to get a space heater every time. Tonight, the same thing happened, of course, but this time, it took two hours for the engineer to show up, he said he even remembered me from before having to fix my heater. He told me the same thing as he always does, that the heat is controlled by water in common pipes that run throughout the building and they may need to be turned up to a higher temperature and that he'll go look at it and try to find me a space heater.
I then waited a half hour and my hunger was too great, I left to go buy some food-to-go at their deli downstairs and asked the front desk person to please ask the engineer to just put the heater in my room if I'm not back yet. So, I got back and no heater. Then I called the guest service line and a gal told me the engineer was still trying to find two space heaters, one for me and one for someone else. Five minutes later a man from the front desk calls and asks me what I wanted. I said, just a space heater, I'm still waiting. He said the engineer told him he fixed my heater and the heat in my room is perfectly fine (he said that in a harsh and accusatory manner). I said, no, the engineer told me he admitted he could not fix it and will try to turn up the heat in the pipes and try to find me a space heater.The man again said he was told my heat was fixed, in an even more harsh and rude voice. I repeated to the contrary again and he said he'd call me back. Finally, the engineer returns, says he turned up the heat in the water pipes and it should be better now. I asked him if he told the front desk guy my heat had been fixed and he said no, and I believe him, he's always a super nice man, always polite, his name is Jesus, and he says it will get better, he can feel the heat blowing, give it 20 more minutes. 
Oh yeah, last time I stayed here they put in a room above the ballroom on a saturday night with a wedding going on. At 1AM I finally called the front desk and asked when the music would stop because I've been trying to sleep for two hours and the loud music is thumping through my bed and walls, they said 3AM! Seriously? Why put someone in a room right above the ballroom knowing full well the music would go on until 3AM without telling them as a disclaimer in case they might actually prefer otherwise? SO, after I'm all unpacked, showered, in bed, and after I toss and turn for two hours trying to sleep, they tell me they have another room for me and send up a key to a room on the other side of the hotel, quieter. They say I don't have to move my stuff, I can have both rooms, the new one just to sleep in, so why not put me here in the first place? So, at 1:30AM, after getting out of bed, throwing my coat on, I take the elevator to a different floor and crawl in bed again, for four hours, because I have to get up to go to work at 6AM! Then, I get up at 6AM and take the elevator back to my original room, embarrassed as heck because the people in the elevator see me in my pajamas, messy hair, half asleep, looking exhausted and I wonder what they're thinking about me. Somewhat humiliating. Now, I'm tired, embarrassed, stressed out and have to fly in an airplane across the country, yes, I'm a flight attendant; and now I'm supposed to act all happy and nice to the few hundred passengers I'll fly with today for three legs and 10 hours, serve food and drinks with a smile, and protect them in case there's an emergency, and try to look as glamorous as I can, or at least try to hide the dark circles under my eyes, with 3 1/2 hours sleep and stressed out! Great, thanks Hilton hotel! This is the worst hotel we stay in, sure, it's pretty in the lobby, has some nice employees, good drinks and service in the bar, and is a good location to the airport, but none of that is worth anything if you can't do what most people usually come to a hotel for, to BE COMFORTABLE and SLEEP! 
Oh, one more thing, another time I stayed here I left my Iphone charger in the room, called a few hours later & they said they never found it. Hmmm, every fellow employee in my crew who's ever left something accidentally in their room in this hotel says they never got it back either. Meanwhile, all the other hotels we stay at have no problem finding our things and holding them for us until we return. Wonder why in this hotel, left behind things somehow seem to never be found?
My advice, unless you like cold rooms, not getting lost items returned to you, dealing with rude front desk employees who take out their frustrations with their company's maintenence problems on you; until they fix their ""issues"" I'd advise you to stay somewhere else! And you can bet that if any passengers ask me for hotel recommendations, I will not suggest this hotel, that's for sure! Unfortunately, I have to stay here, no choice at this time, but you don't have to.",1,1,0,0
"It does what it says on the tin!
We arrived here for a 10 night stay on 03 September after a very long flight from the UK. The hotel was easy to find and the front desk greeting was warm and friendly. Over the course of the stay the hotel provided a service that was professional and engaging. The hotel states that its USP is its 'connection', i.e. you genuinely can get to any where in the greater San Diego easily from its Mission Valley location. But I feel its also missing a trick in not promoting what I feel is its additional benefit namely the professionalism, friendliness and approachability of its staff. And by that i mean from the cleaners through to the General Manager. Good people make a difference and often hold the key to making a hotel good or very good. A special mention for the front desk, we had a problem regarding changing our room due to scheduled refurbishment, this problem was resolved through genuine customer empathy and willingness to go the extra mile by a lady named Florence, I take my hat off to you girl you did great. Also other members of the font desk team were impressive, Tyler springs to mind. So there we go, a good hotel staffed by very good people, what else is there to ask for?",4,4,0,0
"Tourist Flophouse
It has a great location, that's why this hotel doesn't get a lower rating. But if you don't mind threadbare sheets, lousy beds, institutional bathrooms, dirty carpets, noisy guests, lights that don't work, microscopic TVs, no shelves in bathrooms, no shampoo in the shower, and the smelly lobby that others have mentioned, this is your hotel. Feels like one step above a youth hostel. Price certainly isn't everything!",2,2,0,0
"Not really up to Marriott/Courtyard standards
We did request, and got, a quiet room away from I-8 traffic; the room is very small, the carpet was stained and the mattress was substandard. I'm glad we're not here for more than 1 nite. Looks pretty from the lobby, tho. But make sure you also request extra towels and pillows. Everything just isn't up to par for what I have come to expect in a pricey 3-4 star hotel. This Courtyard is comparable to a nice 2-star establishment.",3,2,-1,1
"interagation requird to stay
Upon arrival they wanted to put a 50 dollar charge on my credit card in case I damage anything in the room. Then I had to sign a paper with a listing of charges that would occur if were took any items such as towels, bedspreads and such. this is not the way guests should be treated. Nothing in our reservations stated anything about these charges.",2,1,-1,1
"HORRIBLE BED I AM LAYING IN IT NOW AND WISH FOR A COT
As a business traveler this bed did not allow for one night's sleep. The bed retracts and extends with the push of a button, kind of like a recliner. I am actually laying in it right at this very moment, and I just heard the neighboring room's bed retracting through the paper thin walls. I cannot sleep on the mattress that seems to be made out of wood. There is a large indent where the bed folds on itself when it retracts which has made it difficult for me to sleep. I am not normally picky about my hotels or beds since I do travel frequently. I was not concerned about the small size of the room. I would be fine with it if it weren't for the poor insulation, noise level, and worst of all the very uneven, rock hard bed. Ps I weigh about 120 lbs, so it is not as though I am a huge person struggling with this bed.",1,1,0,0
"HORRIBLE /UNORGANIZED STAFF WITH POOR CUSTOMER SERVICE SKILLS
COLUMBUS/WORTHINGTO HYATT - We were told that we could check in early and as we went to our room the doors were open and the cleaning staff hadn't finished cleaning yet. They told us to go to a different room and that room hadn't been cleaned either. It took us over an hour to check into a room. There was blood on the shower curtain. We were told we would be compensated for out inconvience as soon as the asist. manager (Lori) arrived. We left the hotel and came back and Lori had no idea of what happened. As I was telling her she told me that my story didn't add up or make sense. I asked to speak to her manager and she refused to give me his number or any other number to reach anyone higher up. The next day at check out manager Patrick was there and had no idea of what happened. Our check out bills were wrong and as he attempted to change them he had an attitude and was uncaring. He then kinda threw our reciepts at us. It took us an hour to check out. We then contact guest relations who were the only ones concerned with how we were treated. The staff is very rude/uncaring/unempathetic and need trained on how to treat unsatisfied customers",1,1,0,0
"Poor value
I stayed here five nights during a conference and agree with mutmut3: the lobby is great but the rest of the hotel is rather downscale and absolutely not worth the $275 a night I was charged. You also need to be aware that the hotel is immediately adjacent to two nightclubs which have lines outside past midnight, and the deep bass vibrates throughout the frame of the building on Friday and Saturday nights. I wouldn't want to try to sleep on the street side for that reason. I have also learnt that when US hotels speak of `European style` rooms in their promotional material, what they mean is `really small`. European hotels don't charge $275 a night for such small rooms!",2,2,0,0
"Great location but overrated
I love this location its low key and right by clark street and the bars. i think its very overrated because the price of the hotel and the rooms just dont coincide with each other at all. everything is so small to me, the beds, the showers, the room. i just feel like it costs way to much for such a small room. my boyfriend is not a football player but he is not small at all and the bed was just uncomfortable. the morning staff seemed okay but the front desk staff at night was so helpful. kiara was very nice, warm and helpful she seems like she really enjoy her job and had pride in what she does which made me like the hotel just that much more. the housekeeping staff seems a bit unprofessional at times becuase i would see them standing around talking and laughing for more than 30 mins at a time. the hispanic girl who cleans the outside of the hotel and around the hotel at night was on her cell phone and some security were flirting with the ladies around the hotel. Friday night was so fun it seemed as if i was in a club or something thats when i had drinks and danced in the lobby area with my boyfriend and i really enjoyed that but some of the other staff seemed very unprofessional. i had fun and a good stay i just would return if the pricing went down more and had more room service dinning options. i would come again i might come late summer so i can enjoy the drinks and lobby fun on a beautiful friday evening.",3,3,0,0
"Great Place to Stay in NYC
I booked our trip for spring break at this hotel based on reviews from Trip Advisor and I wasn't disappointed! It is a great location and value. The hotel stay was extremely friendly and helpful. The breakfast was very good. Hotel is close to the Seaport which is very nice and not far from the Fulton St. subway station. It is a little off the beaten track, so make sure if you take a taxi you tell them it is by Fulton St. close to the Brooklyn Bridge. We will stay here again! The only word of caution is if you are look for lots of frills this hotel is not for you. My philosophy is that we didn't come to NYC to visit the hotel, we came to visit the city and that we did!",5,5,0,0
"Great location, spacious bathroom!
My husband and I stayed at the Conrad Hilton in Chicago the weekend of August 10-13. We arrived around noon on Friday and were able to check in quickly and our room was ready right away. The room (on the 10th floor) had a decent city view of the Mag Mile and the Hancock Building. Overall, the room was nice - bed was very comfy, and the bathroom was super spacious! I love having the separate toilet room and a walk in shower with the garden tub next to it. The room was super quiet and peaceful which was great. All of the staff that we dealt with were helpful and friendly. We had a drink at the rooftop terrace bar - it was OK, prices were expensive even for Chicago ($15 martinis, wine started at $10 / glass). Since it was on the fifth floor, the view was not very good. I thought the location was awesome - right in the heart of the Mag Mile shopping and near so many excellent restaurants. Very convenient that the hotel was attached to the shopping center with the Nordstrom in it :)
The only negative about this stay is that on Sunday we returned at 6 pm from shopping and our room had still had not been cleaned! We had to turn around and leave for a bit so that they could clean the room - there was still a housekeeper in the hallway so she did do it quickly after we spoke with her. But it was still very unusual to not have a clean room that late in the evening.",4,4,0,0
"Wonderful Hotel
The room, the service, the amenities, the location, the staff, the food, the drinks were all immaculate. This hotel is well worth the rates and I would highly recommend staying at this hotel if you want to make your trip to NY special and unforgettable. Get the sliders in the bar, they were so good. So is the house Pinot Noir. Everyone was so friendly, from the doormen to the front desk, and even when I encountered janitorial staff in the hallway, they greeted me with a heartfelt smile and asked me how my stay was. Well done.",5,5,0,0
"Older hotel retains desert charm
This was my second stay at this quiet hotel. Right off I-10 in Phoenix. Walking distance to McDonald's and Walgreens, as well as Caffe Boa (very nice Italian Restaurant). Short driving distance to Safeway (amazingly clean and well-stocked local grocery store) and Cactus Jack's (local bar with awesome food and service). Clean rooms. Friendly, efficient, and accommodating housekeeping service and staff. Nice-sized, clean outdoor pool and hot tub. Ample parking. No wi-fi service -- hey, this allowed me to take a break from my online hobbies and explore the amazing desert climate and beauty (free wi-fi at McDonald's)! Limited Dish TV channels, but if you're going to AZ to sit in your hotel room and watch tv, then you're going for the wrong reason! An affordable stay in a beautiful, clean, adobe-style hotel. Will stay again and again.",4,4,0,0
"very mediocre
An old refurbished office building. Small rooms, very limited food in cafe, just old. The bathrooms are all new and very nice since they've been added to the existing ""office rooms."" Very conveniently located, kitty corner from the Alamo and very close walking distance to a Riverwalk entrance. Employees couldn't have been nicer and very helpful. Not my taste in a hotel but no complaints. Others may like it a lot.",3,3,0,0
"Great location, rooms, and people
We chose this hotel with some doubts, based on other reviews, but felt the less complimentary comments were more in the past than the present. The summer special package that included the cost of self-parking our car, combined with staying on a Club Level floor with access to complimentary breakfast and appetizers ... at nearly half the price of the other hotels also on the harbor ... pushed us over the edge to book there. We were very happy with our decision.
The location is perfect ... just one block off of the Harbor Place area (visitor center, shopping, water taxi, free stage). In the other direction, we were just 2 blocks from Camden Yards and the Orioles baseball field. Being able to walk to/from the game was great! 
The Club Level rooms have been remodeled recently and were in excellent condition. The package included free WIFI, which worked flawlessly. 
There was nothing outstanding about the free breakfast, but it was good enough and had enough options for us to go back all three mornings of our stay ... not feeling the need to opt for the restaurant instead.
The small Orioles Grill was a nice, quiet place for an evening drink and conversation with the other couple we were traveling with.
The people, from the bellman, to the front desk staff, to the bartenders, were efficient and pleasant. We would absolutely plan to return there on a future Inner Harbor visit.",5,5,0,0
"Not impressed
The rooms were small, and loud. The walls are paper thin, and the insullation is terrible. I had the misfortune of being right next to the stair case. The customer service is mediocre. The parking is extremely inconvenient. This hotel is extremely over priced for the subpar accomodations. I would stay a Motel 6 over this overrated, over priced, average hotel.",2,2,0,0
"As confusing as a Vegas Casino
You know those casinos where you get lost every time you walk in? This hotel is like that. It's completely round with pie shaped rooms. There are three elevators and it's a bit of a search to find your room. The breakfast is nice and is on the 2nd floor of the TGIF which is attached to the hotel. Go to the 2nd floor of the hotel and there is a marked hallway into the breakfast area. Good omelets and the standard fare as always. The open bar starting at 5pm is in the lobby area, and frankly I can't believe all the people in there are staying at the hotel. The bar keepers don't check for room keys, but gladly accept tips. As a result the seating is very limited with all the people. The location is fantastic and right in the middle of downtown which was great. The front desk wasn't exactly that responsive to a few issues with my room, but overall it was a nice stay.",3,4,1,1
"Do Not Trust that Picture!
Don't trust that Picture!
The picture of the pool above -- is not accurate. That pool has been filled in with dirt, the fence is gone and the dirt itself was home to various trash and dog feces. This clearly WAS a nice place once.
The family that runs/owns the property are pretty lovely people -- but that doesn't excuse the quality of the room, the messy parking lot and the, sad to say, scary neighborhood. 
Granted - there's not much you can do about the location as property owners/management, but you can do a better job of renovating the rooms and keeping them clean. This was the first time in my life that I actually was afraid to sleep in the bed -- while the sheets seemed clean - the entire room just seemed dank and dirty. 
The sink area had a constant influx of teeny ants and the ceiling was cracked and the paint/stucco was crumbling. The shower was less than enticing. There were cigarette burns on the ledge of the tub, through the bed-cover and on all the furniture and the sink. The carpeting seemed new-ish.
There was no alarm clock in the room.
The plywood on all the furniture was peeling/peeled off.
The TV had no remote.
 As mentioned, the neighborhood is a bit daunting for a woman staying alone (and I'm generally a pretty fearless traveler - having been to many cities on my own) and once the sun went down I had no choice but to lock myself in my room. There are no food options within walking distance and only one decent restaurant from what I could see within a short drive. 
The place across the street that appears to be a closed market is now the Blue Moon - a strip club. Which explains why the parking lot is full by 6pm! 
There is a pool - it's VERY small and clean. It is right next to the road and closed up shops surrounding the property.
Despite the kindness of the management, I have to say I would NEVER recommend this property to anyone I even remotely cared about. Frankly, I wouldn't recommend it to strangers either. 
The shuttle driver is a nice enough fellow. When I first called to be picked up from the airport, I waited 30 minutes before calling a second time. The woman at the desk said, ""I paged him, please wait."" I told her I needed to know if I should call a cab. She said no. Then 10 minutes later I received a call from the driver, explaining that he also drives for the Travel Inn and had to take care of a large group to the airport. (Why couldn't he have picked me up after dropping them off?)
I signed up for a 5 am departure the next morning. I explained that I had an early flight and was aware that PHX can be a long wait in security. The next morning by 5:05 there was no sign of the driver. When he arrived he said, ""What time is your flight?"" I told him it didn't matter I was worried about getting through security in time to make it. To which he replied, ""In all the years I've been driving the shuttle, no one has missed their plane!""
How does he know? I feel certain that even if they did miss their plane there was no way they'd call the hotel to head back there!",1,2,1,1
"Wellington Hotel is the King On Broadway, but the beds are horrible
The Wellington Hotel is a block off Broadway and right next to Carnegie Hall. I can see why in the day the hotel would have been a stellar accommodation, however the lustre has worn a little thin since those days.
 the rooms are a good size for an older type hotel the bathrooms are also OK in size and serviceability, however there are no niceties like robes slippers etc.
The heating (winter) made it almost unbearable to sleep even with the windows open, and the heating system has gremlins running throughout, coning to life at all hours rattling the pipes in the heating system.
A reasonable 3 star hotel where you want to crash late after a show and just sleep till the construction works next door wake you.
 ensure you get an internal courtyard facing room...you'll sleep better and longer.",3,3,0,0
"Good location, decent value for NYC
Very thin hotel in good location, with surprisingly good breakfast. We tried to wait until last minute to book our room (as previously had seen it reduce last minute) but it didn't this time - we paid about £200 a night, for 2 nights - so v expensive but for NYC it was a decent deal. Good that you can use Internet and printers in business centre downstairs, came in handy a few times.",4,3,-1,1
"Old Hotel
The Palmer House, Hilton in Chicago has a beautiful old lobby, great customer service. The rooms are NOT worth the price - dark, dingy and very dated. The bathroom is tiny and when the hotel is full, the shower/tub takes a very long time to drain. Bottom line - no amenities, overpriced and dark.",2,2,0,0
"New Hidden Gem in Heart of Manhattan
My wife and I discovered the Distrikt Hotel about two years ago and have now stayed there three times. It is an excellent, small hotel just west of 8th Ave on 40th Street, an ideal location for any midtown activities, especially Theatre.
From the minute one walks into the small lobby they are treated by an upbeat and courteous staff. The rooms are exceptionally well appointed and we have found the attention to detail and cleanliness to be excellent.
This is not the Plaza, nor does it pretend to be but neither is it one of the dozens and dozens of standard hotels in Midtown which have become very ""tired"" and in which one must gamble on getting ""the good rooms"". All of the rooms here are impeccably well decorated and appointed.
The Distrikt is a ""must consider"" for those looking mid range accommodation in Midtown Manhattan.",5,5,0,0
"Great location & Staff
As per earlier reviews the front of the Hotel's rooms are noisy from street traffic and the trolly cars but really didn't bother us much. We were in an upgraded two queen room which was spacious enough for an additional rollaway. The beds were comfortable, pillows not so much, but we managed just fine. The front desk was very helpful whenever we needed them (Especially Jewel). The location of this hotel was perfect for what we wanted which was public transit, shopping, great food, and fun. We would definately stay here again.",4,4,0,0
"Great Nights Stay at Bush Intercontinental
I recently was super delayed in Bush Intercontinental due to weather, and I made the decision to stay in Houston because I was going to miss my connection in Atlanta. I booked a room at the nearby Hilton Garden Inn. They have a shuttle running to and from the airport, but you need to call them, so they know to pick you up. The rooms were nice and clean, and I had a pleasant stay. I ate in the hotel’s restaurant, and I found the food very good. They also have a small bar and small gym. Overall, I thought it was a great stay by the airport.",5,4,-1,1
"Stay elsewhere
I love the W Hotels. And most are fantastic. But the W San Diego obviously is catering to the drinks crowd as evidenced by their remodel of the lobby bar and rooftop bar while neglecting the rooms and allowing mold to be in the shower, the drain not draining properly, and the delivery of packages woefully delayed. The front desk staff are friendly, but as a whole, this W Hotel is a complete miss and I will not stay here again and recommend that you not stay here.",1,2,1,1
"Great business hotel!
Stayed for one night on business in June. Quick check-in, even though it was only 130pm. Room is clean, nicely done countertops (granite) and high ceilings. The ""suite"" concept works great- makes the room appear bigger and breaks up the working and sleeping areas. TV, although a flat screen, is a bit on the small size (32"" or 38""). Restroom was clean with a great Kohler shower head. Breakfast is standard continental with an added bonus of flat egg patties and sausage patties- pretty simple to make a bagel/ketchup/egg/sausage breakfast sandwich. Easy access from the airport (5 minute drive), ample parking, and walking distance to an Italian restaurant and Ruby Tuesday. A good-sized plaza is a 3 minute drive away with Subway, a liquor store, a food store, and other strip-mall type businesses. Can't beat this hotel for convenience, ease of access, and overall value.",5,4,-1,1
"Not a 4 Star...heck, not a 3 Star
First mistake -- used Priceline. Second mistake -- believed most of the reviews on this site, so got excited to stay here. I'm starting to believe that most reviews on TripAdvisor are from PR people from the hotels. 
Are you kidding me about being a 4 Star hotel? Like some folks pointed out, this hotel is badly in need of a makeover. And yes, the ""manager' will reply to this review that they have embarked on a makeover of the hotel last month and all problems should be resolved. Ummmm, yes, in about a year and a half. In the meantime, anyone staying in the tower under renovation will be subject to daily drilling from 9am - 6pm. If you ask to be transferred to the other tower, then they will tell you it is shut down to fix the water pipes or whatever. Ok, so you stay in the ""drilling"" tower but then you are subject to a dirty outdated room. Yes, we saw some 6 inch long brown hairs on the bathroom floor...and no, we don't have 6 inch long brown hair. At least they weren't curly.....They tried to spot clean the carpet and what remained was...drum roll please...a damp carpet that smelled like spot cleaner. Did I mention that this was the second room they showed us? Ok, go to the pool to get away from the room. View fantastic and the pool is heated. If you look around, then you will notice that everything is old and in need of freshening..even the towels. If you also go to the spa pool, then you will have to walk around duck poo by the side of the pool. Yes, duck poo, with the duck sleeping next to it. BTW, the Navy helicopter will fly by every 5 minutes on patrol. 
Ok, there are a couple positives...great location to walk to the gaslamp and ferry to Coronado. Great water pressure in shower; awesome Samsung TV. Nice jogging trail along the bay front. However, the shops bordering are all tourist traps. 
We tried to look on the bright side of things and did manage to enjoy ourselves in the city. Just would stay somewhere else like the Omni or Hilton. Sorry Hyatt, you let us down this time.",1,1,0,0
"great if you are really into the party scene.. and dont intend to sleep much
Read about this hotel in an architectural magazine and decided I would definitely have to visit. Booked myself a 3 nights’ stay. The check in went smoothly and I got upgraded to a king deluxe because I booked through the visa luxury website. 
Good points about the hotel:-
• Its hip, its happening. Heaps of party and beautiful people hanging around at all times of the day
• The food at the standard grill is great, the service not so great
• The location is good, if you want to be out of midtown and in the meatpacking district
• The view of the high line from the full glass windows of the room is amazing. I could even catch a glimpse of the statue liberty
Not so Good points about the hotel:-
• Hotel staff service was somewhat lacking. From the housekeeping to the front desk. They weren’t rude, just rushed and uninterested. E.g asking for a showercap that took more than an hour to arrive. Like questioning that they missed out an item from my check out bill and got irritated glances instead. (and I thought honesty was a good trait) Was told they would email my final bill to me but I never received it. 
• The rooms were tiny and claustrophobic. 
• The rooms are not well maintained. 
• The interior décor (from the corridors to the hotel rooms and the toilets) made me think I was in a hospital. I am a huge fan of modern hotel rooms but this was just a bit too trendy and weird for my taste. 
• The mattress was really soft, bad back support 
• shower area had no door, so if you are here w friends, plan how you would have to leave the room whilst the other is showering
Summary : it was ok for an experience. But I am pretty sure I won’t return again. 
Tips : get a suite. The standard and deluxe rooms are really really tiny. And the wc feels like someone’s broom closet.",2,3,1,1
"Good, but with some room for improvement.
We stayed here one night for a show at the Kennedy Center, and picked it for its proximity. The room was a good size, and I enjoyed the dressing table outside the bathroom. The kitchen is also a great amenity, as you can save a few dollars and pick up a few snacks at the CVS next door. The bed was comfortable, and there were plenty of pillows, even though they were thicker and more synthetic than I typically like. The room temperature is very hard to control, so we opted to just turn it off as it was chilly outside, and we were in the room very little. As another reviewer stated, the shower did not drain well at all. I did not contact management, as we were only in the room for one night, so this doesn't give them a chance to fix the problem for me. There was NO internet in our room, no wifi signal at all, and the ethernet cable did not work. We found the staff to be EXTREMELY helpful. One big gripe: I searched their website front to back for information on parking, and found NONE. I called the front desk and they said parking was available. Silly me, didn't ask the price, assumed they would share that on telling me about parking. So, when we show up with our car we were told that parking is an additional $28 per night. Now, this is, I'm sure, less than what you can end up paying in DC, but it would have been nice to know before showing up. Nevertheless, the valet/bell staff took great care of our car, and us.
The restaurant was well priced and had a good selection with pleasant staff. That said, the food was a little bland, but we would eat there again and try different selections.",4,3,-1,1
"Comfortable rooms but poor service
Well, first the positive: the suites are nice and the beds are comfortable, with nice linens. The valets are great and so are the bellhops. All friendly and helpful. 
Now, the negative: We came here for a wedding and were told that we would get an early check in at 1:00. The wedding was at 5:00. When we arrived, however, we were told that our room would not be ready until 4:00. The young man helping us was not that friendly and when we said we had early check in he played word games with us: ""We ARE checking you in early. You're checked in. But your room won't be ready for a while."" Yeah, okay. 
We asked to see the manager. We got the same answer from her. Finally at 2:30 we were allowed to get into our room. Other guests, however, used our room to change because theirs was not ready. I just don't understand why they didn't see that people going to a wedding need an earlier check-in than 4:00.
Since we couldn't get into our room, we decided to get a bite to eat. There is a restaurant on the 2nd floor which was to close at 2:00, so at 1:30 we went upstairs. We walked in, and the staff was vacuuming. I said, ""Are you closing already?"" And she rudely replied, ""Well, no, but at 2:00 the chef will be leaving."" I pictured the chef in the middle of my grilled cheese sandwich, leaving it on the grill and pulling off his hat. The other workers looked at us like we should leave, because it wasn't crowded and they wanted to go. SO WE LEFT. 
And that was how I felt at the Tremont: unwelcome, in the way, annoying. It was as if we were doing them a favor staying at their hotel.",2,2,0,0
"Great location - room was a bit small
This property used to be the YMCA and has retained some of the original detail which added to the ""cool"" factor. The location is central - close to city hall and the convention center. The lobby and the rooms have a very contemporary, sleek design. I found the service fine, especially the concierge who was helpful with restaurant recommendations and directions. We did not try the restaurant, instead opting for breakfast at a diner on the corner. I got a good rate on the room through Expedia but it was a bit small...although the bathroom was huge. They don't have a pool. For the price and location, I would stay there again.",4,4,0,0
"Wyndham Garden not up to Wyndham standards
The beds were terrible - uncomfortable, poor quality, hard square pillows and no blanket, just a sheet and very thin cotton cover. Not even a bedspread to pull up for warmth (just a narrow cover over the end of the bed.) We stayed 2 nights, the first morning my husband realized not only was the bed uncomfortable, it was broken! In general the quality and maintenance is poor - remotes that don't work, sliding door handle dropped off, one room had a one-cup coffee pot with one-cup pods, the other room had a large coffee pot but still only one one-cup pod, so we had to call for more coffee. These are minor things, no big deal, but not what you would expect of a 3-star Wyndham, more like a cheap motel. In fairness, I would like to say that management and staff were just fine. The front desk kindly upgraded us to a small suite when I asked if they might have a fridge and microwave to prepare food for our 2 year old son. The manager responded immediately to the broken bed issue, told us we would be moved to a different room and we could do so in the afternoon when we returned from brunch. (We did that and although the front desk called for someone to help us move, no one showed up so we did it ourselves.) The $60 Hotwire rate was reasonable, I would not want to pay more for this property.",2,2,0,0
"Some Drawbacks
The hotel is situated right on the edge of the rough part of town but is in a good location for walking around the city or taking the trolley. The hotel staff is very pleasant but the room that we were staying in was so incredibly loud. The sounds outside at the hilton across the street made it near impossible to sleep. Next time we are in San Fran we will pay a little extra to be further away from the ""rough"" part of town and we will hopefully find a room that is not so loud.",2,3,1,1
"Fabulous
I had read about The Pearl in Sunset magazine, so when we were planning a trip to San Diego last month this was my hotel of choice. I love the overall aesthetic, and the way that they have utilised every inch of space. We LOVED our room. A table in the restaurant is the way to go for Wed movie night - it is such a cool event with lots of atmosphere, and people watching. Kimberley, the manager went above and beyond to make our stay as enjoyable as possible, and if I am ever in San Diego again I would definitely stay there. Also we found some great stuff in the Urbanist brochure that was in the room.",5,5,0,0
"Very Nice Place
Everything is good about the River Inn. Very comfortable rooms, great location, wonderful breakfast. You really can't ask for much more if you're staying in Memphis.",5,4,-1,1
"Great location, friendly staff and clean modern room!!!
This hotel from the moment we checked in we had friendly staff that were very accomodating and gave us tips about the city. When we got to the room we were impressed a very modern room with a good view. The hotel is so unique!!! You feel as if you are totally in a fun space. The breakfast is good way to start the day. Can't complian complimentary breakfast. Tip arrive early to get a table. Later in the morning it can get a bit packed. The location is so great steps away from Michigan Avenue, tons of great shopping, restaurants, Uno's for the deep dish pizza (every time we walked by there was a long line). We walked everywhere from this hotel. Chicago is such a great city to explore via foot. I would definitely recommend this hotel. One night we even had loud neighbours that woke us up at the middle of the night. We called the front desk once and they came up a spoke to the loud guests. They continued to be loud and the first desk came up again and finally the noise went away. Overall a great stay!!",5,4,-1,1
"Great Close Stay to Downtown
This is a very nice hotel with easy access to the interstate which it makes it convenient to downtown. The staff was very friendly and helpful. The room was very nice and clean. The pool can use more seating and towels, but to be fair the hotel was very busy the night we were there. The only negative is that the eggs were terrible. Eggs are my sons favorite food and he absolutely would not eat them.",4,4,0,0
"Amazing stay at the Roosevelt
I stayed at the Roosevelt this past weekend and it was a great experience. First off, I had the cutest little room - very cozy - with a great view of the city. The staff was great and went above-and-beyond the call of duty to make it a great experience for me (despite the fact that it was a very busy convention weekend). My only complaints are that the fitness room is very small as well as the business centre - but everything else is great. I look forward to staying there again.",5,5,0,0
"I would have left after 5 Minutes but it took longer
to check-out as due to a computer outage the Reception Team was clearly under water with the situation, not prepared with this (common) event and it took me 30 Mins to review 2 rooms and then decide to leave for the Waldorf Astoria, which offered rooms for Adults at the same price.
The Room Highlights
- Rooms are very, very tiny - no place to open your suitcase
- Dark, and when you switch on the lights you find dirt and mold in every corner
- Windows cannot open
- Aircondition is very loud
Location is great but as there are many other options you might prefer to look for another place as I have did!",1,2,1,1
"Complete disaster
Due to the hurricane i was delayed. I contacted both the hotel and my travel agent to advise of my new arrival date and I had prepaid for the full stay. We dragged our suitcases up the flight of stairs only to find that they had cancelled my full booking and rented it out to someone else and I am guessing at a higher premium. They had no rooms left and they blamed the agent whereas the agent blames them. As a result I was left in New York with no room. Absolutely disgusting treatment, really shameful and puts me off ever going back to New York. Address sounds better than it really is, obviously avoid at all costs.",1,1,0,0
"Short break in the Big Apple!
I was staying in this hotel for work and then stayed on for three more nights. It's a chain hotel and the reception is fairly nondescript. The main positive is location. One block from Times Square (you can hear the hustle from the 22nd flr, but it's not too bad), close to the theatres, a short walk from Hell's Kitchen and the restaurants, and the subway is under the building so travelling around is easy if you don't fancy walking.
The bar is nice and the service good, but why put it on the 2nd floor! Stick it on the 42nd and you'd not spend the evening looking at the fashing lights on 8th St.
Room is a good size for NYC although for the rates you're paying, you would hope it would be better than average!",4,4,0,0
"Great place to stay....except for the breakfast
I recently stayed here on a class trip and I have to say this place exceeded my expectations. I stayed in a double room and the room was a very good size for a hotel in New York and the beds were very comfy. The only downside was the noise of the air condition unit? outside. The hotel is beautiful and go to the bar, drinks are expensive but that doesn't really matter. We were in good walking distance of pretty much everything, if not then cab it or take the subway. Another thing is the breakfast price, it's pretty expensive so it's best going out for a coffee and bagel at the many places around. Also if looking for a place to eat I would say go to Bricco's which is on 304 W 56th Street, great, low price, Italian food",4,5,1,1
"Almost a resort in a perfect South Park setting
I've stayed here on business before and really liked the location and the nice comfortable dining room for breakfast. My wife and I are here for a week house hunting for our move to Charlotte.
We were given one of the newly renovated suites. It was comfortable and well appointed. Again, breakfast was really good with omletts, waffles and pancakes made for you. Of course the service excellent and friendly. 
Too bad it was February and we couldn't use the pool and our private deck.
The location is in the heart of south end shopping and business. We ended up buying a home only 4 or 5 miles away.",4,5,1,1
"Disappointed
This hotel was rated at 3+ stars so we expected more than we found. Cleanliness and upkeep were underpar (dirty windows, moldy smell in room, broken ice machines on 2 floors). While we waited to check in we heard a man at the front desk tell a polite but concerned customer that he just had to wait 10 min for water in his room to get warm rather than offering another room. While the bathroom in our room was clean and there was free wifi, we will not stay here again",2,1,-1,1
"Adequate & close to the airport
Our room was clean but the furnishings, carpet etc were a little run down; beds were adequate. Old style TV.",3,3,0,0
"Yay, they have flat screen TVs!
I've already reviewed the hotel, but wanted to update since on my recent visit I learned that the hotel has made the leap into modern times with the addition of the new flat screen TVs! Yay. The staff is always friendly and the rooms are very clean -- and you can't beat the location. My one disappointment thisntime around is that the Internet went down right when I needed it the most. I also think the Internet is kind of expensive ($16+).",4,4,0,0
"Fine... nothing impressive but no problems either
Front desk couldnt get us in early becuase they were sold out the night before so they let us hang out in the executive lounge. Great view there but not a lot of services. The room was unremarkable but OK for a Sheraton.",3,3,0,0
"I'll go elsewhere
Yes, the location is great, near Union Square. And the website pictures entice. But the room had hardly space to walk around the double (not queen) bed, the window was screwed shut to the very noisy a.c./heat unit, so it was either stuffy or a.c. noise and blast. They wouldn't let us move to another room. No microwave. Weak coffee option. Fridge full of what they wanted us to buy and ""well just put it all to one side"" in a room with no spare sides. Plus side: cleaning service was excellant (we tipped accordingly). Security seemed good. Close to the start of the SF marathon, which is why I picked it.",1,2,1,1
"Nice rooms, front desk staff lousy
PROS - Hotel room is nice and modern. Very spacious. Like the split of the toilet area and the shower. Shower is very nice. Nice shower heads. Mini fridge and microwave oven was convenient. For the price not a bad value.
CONS - Front desk staff very unprofessional and not interested in providing good customer service. It was almost as if I was walking up to a McDonalds counter where some minimum wage kid was only interested in doing the minimum he has to for his job. (Although I have found some McDonlads where the service was better than this front desk staff!). We were out the whole day and were tired and sweaty. Both me and my wife took showers and we ran out of towels for the next day. When I asked for towels, the man at the counter said we only have pool towels. Now these pool towels are about the size of a paper napkin (ok so I am exaggerating!) but trust me they were VERY SMALL!! The brakfast was pathetic! I would not be surprised if they bought wholesale frozen ready made eggs, sausage, etc and just heated them up because that is what it exactly tasted like!
For a Marriott this is a surprise and a BIG disappointment!",2,3,1,1
"The perfect place in NYC!
We stay here in May 2012 for 7 nights & 8 days. It was amazing experience, because we were first time in NYC. Moderne Hotel has a great location very close to Central park & 7th Avenue. The room was designed like stylish bedroom. :) Very good for 2 people. But the most greatest in Moderne Hotel was wonderful staff-they can answer to all our questions & sometimes even more.. :) I highly recommend You stay here if You are looking for perfect place in NYC! :)",5,5,0,0
"poor property
We stayed here for a wedding in Sept 2012. Addison is a great area, lots to do, and it was convenient. And, we were always pleased with La Quintas. Notice I said were.
This property was poorly maintained. There was a mirrored panel missing from the ceiling in the elevator the entire time of our stay (3 nights). And the elevator appeared to be on it's last legs. The carpet was old, smelled and was worn. Our closet door would not stay open. There was mold on the shower curtain. (the maid did replace it when we told her about it, but we shouldn;t have to tell them.) Amenities were lacking - only shampoo, no conditioner.
The staff was nice enough and friendly and the exterior was nice, but we were very dissapointed with the interior.
We would not stay there again.",1,2,1,1
"Affordable-Short Walk to Most Attractions
The hotel is clean and comfortable with spacious rooms that include a small kitchen area with refrigerator. Valet service was always very prompt. Small bar/restaurant in lobby.
Location is about 5-6 blocks from the main attractions and shopping areas where it is more populated. Can get a little seedy and desolate at night. Although this hotel was reasonably priced, we would probably stay at another hotel closer to Pike Market in the future.",4,4,0,0
"Horror film
I gave it 2 stars for it's location but, aside from that everything else was awful! I am that person who tries to be fair with reviews and sometimes think when a review is mean, it is the competition trying to make someone look bad, but, this time, there are no nice ways of putting it. To start parking underground is small and if you drive a UV or something with an antenna it will be damaged. Then we get to out room, outlets do not work in most of the room, only one outlet worked, no soup or anything else in room. It was hot the air conditioner barely worked. We saw several bugs, but, when I was checking out I heard in Spanish the lady upfront tell the maintenance guy that there was some sort of animal in one of the rooms, so roaches seemed ok compared to what problems other guest had. There where foam cups under the bed so obviously cleaning was an issue. I was so disgusted by the whole thing, my mom who travels alot claimed this was the worse hotel she had ever been to and she is not a fancy hotel type person, so that says alot. At $115 I felt so ripped off, but, that is what I get for giving hotels the benefit of the doubt and not listening to others reviews. PLEASE STAY AWAY!!!",2,1,-1,1
"where the wannabees hang out
Stayed at the Ace Hotel in the aftermath of Hurricane Sandy because we had no power at home and was grateful to have a roof over my head. It was warm and certainly more comfortable than a shelter.
However the service is just terrible and pretty much every (reasonable) request I made was denied. For example, I called down to room service for hot chocolate on the evening of a snowstorm - and got an unequivocal no, ordered oatmeal and had granola delivered - they couldn't seem to master simple things.
Additionally, the place is bursting to the gills with wannabee pseudo-hipsters from NY and around the globe who just loiter in the lobby all day long. It was so disappointing - I was expecting the place to be a bit more cosy and friendly - but alas, it was like a Millennial Marriott.",3,1,-2,2
"NOT a hotel for families or tournament groups.....
This hotel looks fine.....but the service sucked! They gave our family of 4, along with the rest of our hockey team and many others, a room with a King and an old dated, uncomfortable sleep sofa. Reservations had been made for months. At check in advised them we were a family of 4 and did not expect to sleep in one bed....as we alllll know the sleep sofas are horrible! He claimed there were no other rooms available....which is a lie since they have to keep a percent of rooms open in case of malfunctions. The AC in the room only partially worked....Bed WAS comfortable. Bathrooms were clean. Left a note to leave 4 towels when they came to clean the room - hello....if they put 4 people in each of those rooms, didn't they tell the staff to leave extra towels?? When we returned after cleaning we found three towels, one washcloth and my note still propped up against the mirror...Wondering if the staff read English....Then called front desk and they sent up additional towels....once, 20 minutes later (around 4pm).....again at 10pm. In this day and age WIFI should be a given and not cost extra.....Probably the ONLY thing I liked was the security entrance. Felt like our vehicles and family was safe. Last Philly hotel we stayed in had a man arrested for murder that second evening. Pretty traumatic for kids....Sadly we have to stay in this same hotel come June....for yet another tournament that they are not capable of hosting....OH, and the pool was the GROSSEST part of all....kids want to swim....NO WAY! There was a filmy yuck on the water and NO TOWELS to be found.... Certainly would not intentionally stay here again.",1,2,1,1
"Overpriced for what you get
We stayed here over a weekend to go to Sea World, which is right next door. The grounds look great, but the room we stayed in was only average(#309). The additional cost for a ""view"" room meant we could see the pool from our second floor room. The first floor rooms have direct access to the pool area, which would have been worth the added premium.The toilet had problems flushing, and the pillows are terrible. Having a light switch on the wrong side of the bathroom door is very inconvenient when you're trying not to wake your family in the middle of the night. The $18/day parking fee is a bit ridiculous. There are plenty of other hotels in the same general area that offer a better value. This looks more like an old apartment complex that has been dressed up.",3,2,-1,1
"Will not be back!
First of all, the rooms are small, and there is no mini-fridge, microwave, nor safe. The tub fills up with water while you are taking a shower. We found food from a previous guest in our room. The housekeeper was working on the room across the hall from us, so we asked if she would come pick it up, since it was not ours. She asked, ""do you want me to come pick it up now??"" We told her yes, and she never came. Finally I picked up the pizza slice from between my bed and nightstand. At check out we told the front desk attendant and she laughed with amusement. I was not amused. This is not what I was expecting from a Hilton property. The only things positive about this hotel is the beds are comfortable and the 2 ladies working at the bar. They were very kind, helpful and remembered our names. Props to the 2 ladies working at the bar!",2,2,0,0
"Very dissapointing
Negatives: cramped room, thin walls,tired looking furnishings,snooty conceirage,expensive for what you get....
Positives: great location,unbelievable water pressure in the shower. 
We stayed at this location a few years back and had an enjoyable stay...I don't recall the rooms being so small and lacking of any extras, ie refridgerator, coffee maker...breakfast buffet is $21/person...walk to Union Station instead (great spot) and grab something there. 
I will check out other hotels on this street for future stays as the location is very good and there are other spots that seem a little nicer.",2,3,1,1
"Great Service
This hotel is beautiful and the staff is exceptional. The staff were always kind, courteous and helpful. Loved that they gave us cold water bottles when leaving the hotel for the day at the Valet station. Rooms were clean and comfortable and the maid service was excellent as well. Will definitley recomment this hotel in the future. The location was great as well, close to shopping, the pier and great restaruants. LOVE, LOVE, LOVE this place.",5,5,0,0
"Friendly staff and good location
The front desk staff and management are very friendly and helpful. Room was small but efficient and the bed was very comfortable. For one person the room was fine with a queen bed. If my wife was with me it would have been a little cosy.",4,4,0,0
"Shocking that there may be worse places in SF
7 People rated this as excellent? Compared to what? A concentration camp?
Just doesn't get any worse. Terrible location, terrible room, terrible bathroom, terrible towels, terrible parking, scary elevator.
If you absolutely HAVE to stay in SF and every single room in town is booked but here, then rent a van and sleep in it.",1,1,0,0
"Location, Location, Location
Perfect location for sight seeing in time square. Easy to get to from anywhere in Midtown. The hotel has an unassuming entry way off of 42nd street into a hallway with bellmen. Take the elevator the the lobby. Its very nice and very clean. The rooms and good size and beds are very comfortable. It has an average room rate for midtown but is better then most hotels for the price in this area.",4,4,0,0
"Impressive in almost every way
Beautiful public spaces in a large property with lots of amenities, many shops, beautiful decor and many, many nice sitting areas in the various lobbies and hallways, this Marriott consists of the elegant Wardman Tower and a newer wing of the hotel located right at the Woodley Park Metro stop. Incredibly easy access to all of DC tourist attractions and a huge selection of all kinds of dining options within a block of the hotel, all you have to wish for is that the Metro system doesn't have broken down escalators (and that's a pretty tall wish, as they're broken almost more often than they are functioning these days).
Rooms are spacious, quiet and well-appointed, hallways are elegant, beds are plush. Service seems to be on a very high level (though I didn't have many interactions, housekeeping was especially accommodating when I asked to have the room cleaned at specific times).
The only amenity that's not superior is the pool--a little smallish and it quickly gets crowded, but is clean and attractive.",4,5,1,1
"OK if you're deaf!
The hotel is clean and comfortable, the free breakfast OK but uninspiring. But the noise from the all-night freight trains across the street is a killer.
The little envelope with complimentary ear plugs should have been my warning. But I didn't put 2 and 2 together until I was just drifting off to sleep after a long day of travel. I nearly hit the ceiling when the first train whistle blew!
For the rest of the night, about every couple hours, the loud train whistles and rumbles jolted me out of a sound sleep. The tracks are right across the street behind the commercial buildings on Poplar. OMG there's no way I'll stay here again.
Sorry Hampton but you really should warn people about this.",2,3,1,1
"Nice hotel, good location
This was a great hotel for the location and the price. Very convenient to subway. The room was comfortable and clean. The continental breakfast was very nice and had a well-varied spread. Check-out was surprisingly late - 12 pm, which is unusual for most hotels especially NYC. The staff were very friendly and helpful. The only downside was the elevators. There were 2 that serviced the entire 39 floors and we were on the top floor. This would be helped by service elevators because guest and personnel share the same elevators.",4,4,0,0
"Walls too thin
This hotel would get five stars from me had their walls not been so thin. Could hear everything in the room next to me and the doors slamming kept waking me up. Not a relaxing stay.",3,1,-2,2
"Wow what views, location and just a great hotel
Having lived in Northern California since the 1970's we have stayed at the Hyatt Regency Embarcadero many times. We have witnessed it go thorugh many renovations and changes in its food and beverage operations. The lobby is second to none in San Francisco. We always find non hotel guests riding the elevators just to get the view. In all the years, the property shows the best it ever has. Rooms are well appointed, newly renovated and views are spectular. The location to the water, embarcadero center is great. Good hotel for both families and couples. Staff and service at this hotel has always been excellent. We must have stayed at least a dozen times or more in four decades and never has a bad expereince with a staff member. Jaun in the Regency Club was especially hepful and friendly. Close to Fisherman's Wharf and Pier 39..........",5,4,-1,1
"Business Meeting
I just finished a Board of Director's Meeting at the St. Regis. Although there was a little bump with getting dinner menus / dinner delivered to a late night meeting, my conference planner was very, very apologetic and did attempt to make amends, which is greatly appreciated. It is a very nice hotel.",4,3,-1,1
"Horrible Experience At Waldorf with Pictures to prove it!
My experience at the Waldorf was horrible. The check-in was slow but the place is busy so I had no issue. I had to wait about 20 minutes. 
I believe I was given a room which should have been offline and since I booked through Priceline they decided to give me one of their not so nice rooms. I called the front desk to find out if they could change my room but I was told they had no other rooms available so then I just sucked it up.
After my stay on August 8th I sent an email with the photos attached to their guest relations email but have yet to hear back from anyone. 
I would have expected better from the Waldorf.",1,1,0,0
"Nice stay in NYC!
My group of 4 enjoyed our stay here. Usually I'm not big on sharing rooms but in NYC as a group of 4 we decided to do just that to save some money. Boy are prices high for rooms in NYC! I couldn't be more than pleased with the large room size at this hotel. We booked a standard room with two queen beds and I was worried about space. No need to be concerned, it was quite roomy!
The free breakfast was good. Nothing super spectacular but good nonetheless. Saved us a little more money not having to pay $20 for pancaked down the street. The have apples, coffee, and hot chocolate available 24/7. 
Overall a nice stay. Its close to Central Park, Times Square, and the great food in Hells Kitchen.",4,4,0,0
"Would Avoid If Possible
Let me start with the positives, although there were only a few. The location for the Sheraton is pretty much the best part of this hotel. You are right on 16th street and in the middle of everything and can get just about anywhere. The concierge was extremely helpful in getting me where I needed to be outside of denver through public transportation in lieu of the wildfires shutting down a lot of the regional service. Now onto the bad stuff. I came to check in and they did not have my reservation. Even though I had my confirmation number and copy of my reservation sheet. There happened to be a sorority convention staying at the hotel, but to not be able to accommodate because of high volume of guests is completely subpar for a large hotel chain. After asking to speak with a manager as the clerks told me I didn't have a room, I was finally cleared to check in. The room was pre-paid and the hotel ended up charging me twice for the one night stay and have still yet to rectify my bill. The hotel is pretty expansive, but the decor needs serious updating and the elevators are extremely sketchy. There were a few times I thought I'd be spending hours in them getting up and down the tower. The rooms are of good size, but the windows make you feel like you're staying in a post-Soviet building as they are tiny concrete slits, at least in the tower portion. Best bed I've slept in though, which was somewhat redeeming. I'm more dissatisfied with the customer service of this hotel than anything else, and for this reason alone I would recommend staying far away from this place and booking elsewhere.",2,2,0,0
"Great Business Trip
The hotel is beautiful, the rooms are well manicured, and the VIBE is amazing. In particular the service I received from Megan at the front desk upon check-in and the service from Patti at the lounge bar were fantastic. In addition after my checkout the service continued with a follow-up from Patrick Armano (Talent Coach) and Jim McPartlin (General Manager). I look forward to my next W experience!",5,5,0,0
"Wonderful staff
I'm fromage Paris and this is m'y second travel at new york.We were a couple with two children. We were delighted. staff always nice, smiling and available. very good restaurant in the hotel and a buffet breakfast extraordinaire.we will return without problem.",5,5,0,0
"Not up to normal Days Inn
Booked to spend our first and last nights holiday at this Denver IA motel. We have stayed in Days Inn many times and this is by far the worst eperience. There is not much good about it except the price and location. There was one nice young lady on reception who was help full but overall they did not seem very interested. The front lobby was very warm and uncomfortable. The breakfast was less than basic and no where near enough room for the number of guests. The room did have a fridge and microwave but was sad in appearance and needed brightening up. Our room was infested with large moths, I killed 8 and there were swat marks on the wall indicating others had done the same. When I reported it to a member of the housekeeping staff Im not even sure if she understood me. We even found a moth in my wifes face flannel.
Its sad because until this experience I only had good thinga to say about days Inn.Shuttle service was fine, but no one had told us several hotels shared the same shuttle so we stood like lemons at the airport waiting as shuttle after shuttle we could have used went by. Huge communication requirement here.",2,2,0,0
"Clean Hotel with Extremely Small Rooms
We just got back from Staying in the Warwick, which I got as a bid on priceline, the hotel is nice, but the rooms were extremely small and there was no AC, so we had to keep the window open, even on the 7th floor we could hear all the street/traffic activity, and got no sleep, that would be my major complaint.",3,3,0,0
"Eat here, just don't sleep here
Traveled through Denver over 10 days, staying at three Hilton properties along the way. This was, by far, my least favorite. I have waited a few weeks to compose my words because it is tough to explain that you should eat here, but by all means don't stay here. Dealing with the clueless, uncaring front desk staff ruined the stay. Only the kitchen staff saved it. And boy are they great.
For four months leading up to the trip, the Hilton web site listed self-parking for a lesser fee, only to informed that it was valet only upon arrival. When informed of the issue, they were clueless. (In their defense, the web site is fixed as of today). We were traveling from another Hilton and that manager checked for us about a 2 hour early arrival possibility. See my review on the Aurora Hilton Garden Inn to see why they are so fantastic! The manager there was shocked at how rude the Downtown Denver HGI staff were to him on the phone. Upon arrival, no info about our possible early check in, but they took our cell phone number and said they would clean us a room. After a leisurely stroll around downtown Denver and no call, we were informed at the front desk they had called. An assistant manager checked us in, high floor far from elevator. The room was a mess, sheets balled up on the floor and half full glasses on the desk. Back to the front desk - no explanation how how they could have called to say our room was ready when obviously it was not. We ended up on a lower floor, right across from the elevator and the noise. Caught them in an obvious lie and not even an apology. All 5 days tried to catch the real hotel manager, whose name is Mr. Torsleff, and couldn't seem to be available. The lousy front desk staff ruined this trip, and for this reason, I would not recommend staying here
But why should you eat here? Because somebody got there head on right and hired a new head chef to run the kitchen. He is friendly, helpful, and not afraid to address any concerns. The appetizers in the Pi bar are small works of art. Order them and ogle them before eating. Delicious as good as they look.
Breakfast - sit with Arlene - she pampers you and spoils you and has a nice attitude. And of course, have the buffet. Rick and Ms. Ivee in the kitchen will make you want to move to Denver. Their cooked to order items are awesome. Spoiled us like crazy. We had handshakes and hugs on our last morning there. Our next trip to Denver will not be complete without breakfast at the HGI, and probably happy hour at Pi. We look forward to reconnecting with our new found family in the restaurant. Arlene, Rick and Ms. Ivee saved Hilton. Somebody from corporate should figure out how they do and learn from them. I bet the CEO would start eating breakfast here too.",2,1,-1,1
"Great hotel, fantastic breakfast
I travel about 70% of the time and generaly stay in SPG (Sheraton & Westin) and Hilton hotels. I have to admit, I love the Conrad. I relish coming to Chicago and getting a change to stay here. The breakfast is great. The rooms are larger than the first flat I lived in, and the service very warm. The view is not always fantastic, but usually a quick ask at the front desk will find you with a better view. 
Love it here and highly recomend!",5,5,0,0
"Great Experience!
I stayed at this hotel for one night with a group of friends for a special occasion. Everything about the stay was fantastic. The lobby is beautiful, the rooms were perfectly clean and had everything we needed, and the staff were friendly and helpful. The hotel is in a great location in DC and we were able to walk to restaurants and metro stops. I would definitely recommend this hotel and hope to be able to go back soon.",5,5,0,0
"Good location but in need of a facelift
I stayed here for 3 nights while visiting San Francisco for vacation. It was a fantastic location close to the Wharf where there were tons of touristy things to do. It was a short ride to Union Square and there was close access to double decker tour buses and cable cars. The rooms themselves were in need of an upgrade and were quite old looking, not the typical Hilton standard, but clean. You were definitely paying for location. The staff was very friendly and helpful but there was nothing memorable about this hotel so I probably wouldn't stay again.",3,3,0,0
"An Amazing Find!
During a family visit to SD area I found a good rate on this hotel. The well maintained room was excellent but the staff was even more amazing. They went way out of their way to help make our stay pleasant with endless supply of cookies, apples and advice. The pool area is a resort area in itself.",5,5,0,0
"Great place to stay in DC
We spent the Veterans Day long weekend in DC and stayed at the State Plaza Hotel. Yes, the decor is outdated, but boy did we get our money's worth. It was clean, the beds were comfortable, and having a kitchen was very nice. We were able to have breakfasts in our room with plenty of coffee just as we like. On the first morning we realized the coffee maker did not work (there was a piece missing). A call to the front desk and within minutes someone brought another one. We also asked for a bigger pot to cook our dinner and someone brought us a bag with all the necessary pots, and a sponge. Great service, always with a smile. We didn't use the restaurant, so cannot comment on it. There is a business centre with two computers and printers. It was great to be able to print boarding passes for our flight back to Canada. All in all, we would recommend this hotel for its location and its amenities. It is not swanky but it met all our needs.",4,4,0,0
"Very good stay and value! Not centrally located!
We got a good deal and stayed at Omni Shoreham for two days and nights and liked it. The property is enormous, well maintained, with decent rooms, some balconies and good views. It has a good historically-charged vibe.
Please note that the hotel is not centrally located and does not have many food options. Also,if you decide to utilize their valet parking services, bear in mind that it will cost you around $40 per day. 
Good value.",4,4,0,0
"Great accom
I stayed here for 5 nights and really enjoyed it.
The room has a great vibe, as did the location. It did get a little noisy over the weekend (there is two bars next door which operate pretty late) but was still able to get rest in the very comfortable bed! Bathrooms where really clean too and well serviced.
Would have loved a kettle in my room for tea or coffee making in stead of in the lobby. 
Staff where really friendly and helpful too.",4,5,1,1
"They'll leave the light on for you, but not much else.
I didn't know about the corporate policy of no shampoo, no coffee maker, no iron, no anything. I was carless for my trip and stuck on the property. I forgot my shampoo. Went to the front desk, no shampoo. ""We do not provide Shampoo"". And they had none. He was at least helpful in mentioning the one place walkable nearby had a gift shop, the Crowne Plaza next door. Walked unshowered in flip flops up an overgrown stairs to next door. Went to the gift shop. Lots of stuff, no shampoo. As I happened to be attending a convention next door he actually went above and beyond and got me some. But really, how much could shampoo cost,, at least to have it as an add on when guests need it?
$2.99 extra a night for internet too. The thing is, this location was going for 60 to 100 dollars per night changing each night during my stay. For a hundred bucks a night I have to rely on the kindness of the staff at the hotel next door.
I want to be clear, the staff I dealt with were friendly and helpful as much as possible. This is a corporate problem.",2,2,0,0
"Horrible place to stay, but rather nice staff
Beeing foreigners we arrived in San Diego unprepared for the labour day weekend meaning that there was no reasonable prices to be had in this town. The staff at the frontdesk was nice and helpful but that's probably the only good thing to say here. The room was small, outdated and not too clean. There was a smell of urine/chloride from the bathroom that was horrible. And due to the busy weekend it was quite expensive too. Have stayed at other Motel 6 in the U.S. but this is the worst one by far. There's plenty of other places to stay in San Diego, so my advice is go find them instead of staying here.",1,1,0,0
"Well worth the stay.
This was our first time staying at the Crowne Plaza. We were in NYC for leisure. You can't beat the location for Times Square, Broadway, Off Broadway Shows, walking to Central Park back down to 5th Avenue to Rockafeller Center on Down to the Empire State Building. We checked in early and the front desk staff was very helpful accomodating us with an early check in. If not, check in your bags with the bell staff and take off to see the city. Very secure feeling. Beds were definitely great. We had the King Size, very nice after walking all day. We would definitely staff here again. We didn't have children this time but would bring them here if we did.",5,5,0,0
"Location great - hotel brutal
My boyfriend and I were staying here for the night since the reviews looked alright and the location seemed ideal. When we went to check in (which was after the check in time), we were told our room wasn't ready. After waiting 45 minutes it was ready and the clerk gave me various excuses of why our room wasn't ready on time. Not a good start to the trip. When we got up to our room, we noticed that it wasn't as clean as it should be with greasy hand prints were on the furniture. In addition, there was no hot water for the bathroom sink; however, there was hot water for the shower. This problems just compounded so overall, I would not stay here again. 
Since I brought my concerns up to management I was not going to write a review until I heard back from him; however, after a voicemail that was left a couple weeks ago he has not returned my subsequent voicemail.",1,2,1,1
"Our home away from home during Hurricane Sandy.
We had not planned to have Sandy be in New York the same time we were but what can you do. You make the most out of what you are given. We still found things to do on Sunday Oct. 28th. before the storm hit and also on Wednesday Oct. 31st. when the buses started to run again before we were to leave that night. But LGA was still under water so we needed another night at the Belvedere which they made happen after some magic at the front desk. This was our fifth stay there and each time has been wonderful. We can't say enough about the extent they go to make you feel welcome and take care of every need. They are the BEST!.",5,5,0,0
"Home Run in Houston
This hotel is in a great spot! Literally across the street from Minute Maid Park. Within walking distance of great restaurants and sights to see, too. The in house Cafe was wonderful, tasty food and very attentive, professional servers who help make the meal a success. Loved the baseball decor and the ""feel right at home"" feeling of the rooms. Also, a shuttle bus that would take you pretty much anywhere in Downtown Houston (and pick you up!) was a great bonus. All the staff was cheerful, professional and interested in making sure you enjoyed your stay. Highly recommend this hotel!",5,5,0,0
"Wow! This place is great
I like everything about this hotel. It's great value, clean, the people are friendly, it's in a good location yet a quiet area. I'm telling everyone I know about this hotel. For one or two people this is the place to go in NYC.",5,5,0,0
"Can you tell why I would return to this hotel?
The Palmer Hilton is an institution in Chicago. I stayed there because it was the hotel selected by my company to attend a medical meeting. If I had been up to me to select (and pay) the hotel, I would have selected something less old-fashioned and a bit more contemporary. I felt like It was a place my dad would have fitted perfectly. 
On the plus side, the room I had was comfortable, WiFi and internet was very good (it seems to be rare among large hotel chains) and service was good. On the minus side, the decor is a mix of genre (old and new), not necesserarily a good one (just crossing the main hall is in itself a unique visual experience). The ambiance is a bit old-fashionned. Finally food is a really very pricey: a banana was $4 before service and taxes. If you want a banana, it would cost only $1,10 at the Starbucks located at street level. If you go there, you better bring your lunch or be ready to eat outside.
Finally, even though the immediate surrounding is not interesting, the location is excellent. it is just between to major metro lines and at walking distance of a lot of Chicago attractions.",3,3,0,0
"Lousy Stay!!!
when I checked in the tub was dirty. There was hair left in the tub from the prior guest. Housekeeping took 24 hours to come clean the tub which made me late for my event.",1,1,0,0
"Boston Marathon stay at Hotel Commonwealth was excellent
My wife and I had a great experience at Hotel Commownwealth. The staff was excellent and over-the-top nice and personal. The rooms were great, large, clean, etc. Rooms service food was perfect. The hotel location was perfect as well - easy walking to Fenway and right on mile 25 of the Bos Marathon. And, both of the restaurants and bars are great. I ran the Boston Marathon and the hotel even left a congratulatory note - my only request is for cooler weather next time!",5,5,0,0
"Fair play award
We stayed in the Milford - initially for four nites but due to Hurricane Sandy our stay was extended to 14 nites. Many Hotels in the area bumped their prices up in a BIG way but this hotel honoured their existing nitely rate. While it is true that there is a huge building project underway, we expected this and found it to be a very minor inconvenience. Staff were excellent and friendly and the hotels situation was excellent. Internet cost was excessive at $15 per day. All in all, a great time was had by us both.",4,5,1,1
"Money-maker
Every hotel survives by taking your money. The hotels that manage to make you forget this fact, are the ones where you feel welcome, where you feel at home. This is not one of those hotels. In this day and age there is just no excuse for charging 15 dollars a day for internet connection. Really. But hey, feel you are being robbed? Then why not take advantage of this offer: Instead of 15 dollars/day, they offer you two days for 30 dollars or 3 days for 45 dollars. Parking? 50 dollars/day. Breakfast you say? 22 dollars for a buffet. Which is okay. Except of course if you want eggs, toast, sausages, pancakes, parfait or tea. That would be 10 dollars extra. Each. So it's basically 22 dollars for cereal and bread. It's a shame though. The building is nice, the style is great, the location good. Could have been a winner.",2,1,-1,1
"Great and Convenient Hotel!
Stayed at the Hilton Austin Airport last week, and it was an enjoyable stay. It was our first time in Austin and we arrived rather late, getting to the hotel around 11pm as our flight from NYC came in late. The lady at the front desk was a bit frazzled as it seemed that she was the only person on duty, and had to liaise with the shuttle driver, answering phones, and checking people in. She wasn't overly friendly, but processed my check in. No HHonors Gold welcome, and after going up to our room realized the agent made no mention of what the wi-fi password was (free for HHonors Gold members) or where our complimentary breakfast was. We went back down and after waiting 20 minutes for her to check in two pilots and check out of group, she gave me our breakfast voucher (albeit for one day only, despite a two night stay...)
The property is conveniently located next to AUS, so if you have an aversion to airplane noise, this probably isn't the place for you. It's also easy to get onto local streets and highways to make the 10-15 minute drive to downtown from the hotel. The shuttle drivers are super nice, and one of them was very helpful giving us some tips on where to go as he drove us to the airport to get our rental car. 
Overall a decent stay - rooms are standard Hilton, and I love them. VERY comfortable bed and light as a feather pillows. A very special thanks to the girls at the bar who stayed open a little past last call and got us drinks and some hot food upon due to our late arrival. 
Would definitely stay here again!",5,4,-1,1
"I truly recommend staying....away!
If you want a smelly room, with a TV that DOESN'T work, terrible internet access
 and lousy breakfast.....you know where to stay....simply terrible service!",1,1,0,0
"expensive and not worth it
This was our hotel that spent more on than any other hotel on our trip. We were expecting something a little special or at least for it to be clean. We paid nearly $300 for a room that had a dirty ice bucket, two full size beds instead of two queens (which is tight when you have four people) and someone else’s breakfast order still on the bed. The corners of the room had visible dust and we never got a new ice bucket after complaining. In the morning I went downstairs to order coffee and watched for 5 minutes as one employee chatted with another employee till I finally left and went elsewhere for coffee. (The coffee they offer in the room was disgusting). Parking is also very tricky as we had to take 3 elevators to get to our room after parking the car. Use the valet parking to unload your luggage to make that part run a little smoother. The pool is nice though with a great view. Location is pretty nice too.",1,3,2,2
"Large, Anonymous Convention Hotel
I recently attended a conference held at this Hotel. It is a typical downtown large city conference hotel. Our room was large and well equipped. That is about where the good comments end. Our room was in the back of the Hotel overlooking the elevated train which woke me up every time it went by the Hotel. The hallways felt like they were unheated. The 2 floors of meeting and convention space are poorly laid out and confusing. I found it difficult to locate the specific room in which my meetings were being held and equally difficult to find my way back to the elevators or exits. The food was simply awful. One day for lunch they served something completely unidentifiable which later was said to be potato gnocchi. No one in the room ate it - all the plates were returned to the kitchen full and the Hotel even refunded the charges for that lunch.",2,3,1,1
"no free internet in rooms.
The Marriott Metro Center has NO free wi fi in their rooms. 
For free wi fi, you must go down to the lobby, where there are random couches and things, but no actual desks or tables. 
In order to get internet access in your room, you must PAY an addition $13 a night, in addition to the cost of your room. 
The hotel is lovely, the location is excellent, and I am really annoyed I have to pay money for something that Motel 6 and McDonald's offer for free. 
I'm in town for a conference, I have networked for 12 hours a day for 3 days straight, and now I have to sit on a couch in the lobby to do follow up emails. Or pay an addition $13 a night. 
Stay Classy, Marriott. Stay Classy.",2,2,0,0
"Nice Hotel in Chicago
Stayed here from work for a few days in September 2012. Location is great right on the Mag Mile, and close to the nightlife on the North Side. It's also a short walk to the downtown loop, Chicago River, and Grant Park area. There are also lots of good restaurants in walking distance including The Cheesecake Factory and restaurants in the Water Tower. The hotel itself is nice, though the lobby area is a bit smaller than other Westin's I've stayed at. Rooms are very nice...everything you'd expect from a Westin. Staff is also very friendly and professional, especially Cari who checked me in. I did not eat at the hotel restaurant, though it seemed nice.",4,4,0,0
"THE WORST HOTEL IN ALL OF INDIANAPOLIS BE WARE
THE worst stay ever the carpets are awful full of urine from cats and dog shows , as well AS the linen for the beds and towels .they dont let people know this checking in , then after wards they say oh im sorry like they hadno idea of what kind of events are going on in there hotel .this is a very serious problem considering people with allergies. donot stay here unless you want to get very sick or stay in blood stained sheets",1,1,0,0
"Skip It
Pros
Inexpensive
Easy access to DCA ($20 Cab)
Free and fast WiFi
Interesting old fashioned amenities (e.g. heated bathroom)
Cons
Overall very aged property
Hard, hard uncomfortable pillows
Room equipped with old 20"" standard-definition TV
Incredibly small bathroom with Leaky Tub
Was placed in a room in basement in mock ""village"" with no window.
Single representative at desk at check-in, appeared very overwhelmed
Annoyingly loud click every time AC engaged",3,2,-1,1
"Small, dirty rooms!
Horrible stay. You can see daylight through the door even when locked. Very, very small rooms, stairs are steep and slippery leading to the rooms. The tiny bathroom had hair on the floors, sink and shower. Management is ambivalent about these concerns, and offers you a cup of coffee (?!)",1,1,0,0
"Cheapest in magnificient mile but does not deserve due to low comfort
Actually this is not a hotel, may be a hostel to stay for one night, because you do not have much money, I have stayed in many hotels of USA, even in Chicago Loop I stayed in a very good hotel. security is not efficient, door locks are not in good condition. Normally no one would give this money to this hotel but they are lucky and they know the truth that the cheapest hotel in magnificient mile is 3x its price. as I said before if you say that a hotel is just a bed and shower for you stay in this hotel and spend the money for good food in good restaurants. Wifi was not working properly
Only good things in my mind is friendly reception and cleaners.
I think problem is with the owners of the property.",2,2,0,0
"A great base for exploring NY
We recently had a few days here and I would highly recommend this hotel. The staff all did their best to help. The concierge service is great allowing us to add extras to the room prior to our visit, many free of charge like robes and special pillows.
 something to bear in mind NY is a very noisy city take earplugs, 7th Avenue is a great base but a busy thoroughfare.",4,5,1,1
"Good value
Good location, close to airport but little bit noisy and the breakfast was very poor, only coffee and muffins.we had non smoking room but there was smell from cigarets.",3,3,0,0
"amazing hotel
just returned from a 3 night stay at the Conrad to celebrate my daughter's birthday. Best hotel in New York not only amazing rooms but the staff were so helpful and friendly. Top marks for Andy the concierge who must the be best concierge I have met. Hotel a bit off the beaten track but if you want someone away from the madness with great walks along the Hudson with some good restaurants nearby- would recommend PJ Clarke's 2 blocks away - give this hotel a try",5,5,0,0
"good value of rooms, extremely poor in breakfast
we have enyoed our stray in the hotel, it well situated and calm. The only cruitique we have is on the breakfast: everythiung was very poor, we never ever had faced such a poor quality of coffee and marmelads, sausages, cheese were not available. That leads to that poor rating in service.
For that reason i cannot recommend the hotel to a friend.
During breakfast the container of ice-cubes were refilled by a member of your staff: he used a white box to carry the ice-cubes which was dirty, the outside of this box was dark brown. Thanks god I had the night before a beer instead of a Martini.",2,2,0,0
"close to South St. Seaport
The location was very good. Very close to South St. Seaport. Friendly and helpful staff. We were upgraded to a jr. suite and room was still small. I had to crawl in the bed from the foot as one side was inches from the wall. On the other side, there was only maybe 12-18 inches to walk and get into the bathroom. Very tight. We had to keep the AC fan on all night to drown out the street noises. Breakfast good.",4,4,0,0
"Very pleased
I have stayed at numerous hotel / motels aross the U.S. I have always been pleased with the service and quality at Super 8 and my last stay was no exception. The front desk personnel were curtious and helpful and the room was as expected; comfortable and roomy. Thank you for your quality service.",5,5,0,0
"Comfortable, large room, the only knock is location - Times Square
If you want to stay in Times Square you can't beat this hotel. The rooms are large, clean, and comfortable. The gym is fabulous. There is easy access to decent - not great - food. Cabs are ubiquitous because of the touristy area and subways are close. I have stayed here several times, both when traveling on business and when tacking on some personal time. The only thing I don't love about it is the location in Times Square, it just isn't my thing but if you want to be right in the center of NYC then this is a good option.",4,5,1,1
"good location but dated
We stayed at the Wellington for 3 nights last week and although it was an excellent location for getting around New York, we were disappointed with the facilities and the room that we were given. The place is in need of a lick of paint. The bedroom was very small and the bathroom was pokey.There was no tea/ coffee making facilities. The air conditioning did not work and the heating in the hotel in general was overwhelming.The lights above the bed did not work.Handles on the chest of drawers were either broken or missing.Had to ask for a hairdryer as there wasn't one in the room. Had asked for a room with a view but got a back room where we overlooked a wall and other windows. Fortunately, we were out for most of the time. I suppose that it was reasonably priced for New York.",3,2,-1,1
"A tired Loews - disappointing - 2.5 stars
It's really 2.5 stars. Not the worst hotel, but this is a very sub-standard Loews so you may want to reconsider staying here. This was a 2-night stay - it was barely tolerable, but at this price point, you can do better. It's outdated, very dark in the public spaces, tired in terms of interior design and layout, and worn around the edges. In my conversation with a manager (Marcus), he indicated that it had been a while since the hotel was updated and renovations are due to start in November 2012.
The first room I was given was pretty bad. It was near the (dark) elevator bank - a corner room with windows on two sides, but the bed was up against one of the windows which obscured the view. The desk was covered in nicks and scratches; the TV was a tube flat panel; no complete towel set in the bathroom; dingy carpets; a lumpy bed; and stains on the wall. The second room was also a corner room, but smaller. Same characteristics as the first room, but the carpet was cleaner and the furniture was not as worn (but same lumpy bed). The second room had the bed on the other side of the room so you could see the view. Neither room had a refrigerator or mini bar. (I definitely don't need a mini bar, but a refrigerator is a good idea.) The bathroom was clean, a sufficient number of decent towels, and a great shower head that worked well. I did like the coffee maker - it actually made hot tea. To housekeeping's credit, I asked for a replacement on the tea (which they did), but they also left extras.
There is insufficient lighting in the lobby and in the hallways near the elevators. In fact, the entire lobby area was like being in a tunnel. Perhaps this design was popular in the late 90's and into the Millennium, but it's time to bring it into the second decade of the 21st century. The entire hotel had a worn, tired, and outdated look to it.
I tried room service (sigh) on the first night since I arrived so late. The roasted chicken was a brick and the vegetables were cold. Oh, well. Room service is always chancy in a hotel in this condition.
Valet parking? Poor customer service. I tried to valet my car, but it was clear they were not interested in doing so. I was told I might prefer to park my car in the garage across the street. So, I did. I'm not anxious to return to this hotel - even after the renovation.",2,2,0,0
"Not happy
Terrible service. Wanted a wake-up call at 5 am. It never came. The only good thing about this hotel is that it is so close to everything in LA. Everything else is average. There are so many other hotels in the area. Don't feel compelled to stay here. Too many events and way too many people constantly walking around the hotel.",2,1,-1,1
"Serves its own purpose
We selected this hotel for a short trip during the Easter week-end for the same reason a lot of other people did: we were traveling with my little son and another relative. The hotel was packed with families with kids and its size combined with the 100% occupancy created all sorts of nuisances, partially due to poor organization by the hotel staff and partially due to the other guests and particularly their rowdy kids (full disclosure - my son is not yet old enough to annoy other guests).
The hotel is relatively conveniently located, within walking distance from Georgetown and close to other objectives (although we drove or took a cab to reach the National Mall or the Zoo). It is definitely good value for large parties, with its reasonably priced suites and free breakfast.
As I mentioned above, the fact that such a large hotel was fully occupied with families with kids created all sorts of inconveniences. The crowds at breakfast were virtually out of control: huge lines, guests over-sizing portions so many food items would run out frequently, no free tables etc. Food selection was good though. Elevators were always packed and wait times were excessive. Quite a few times, although we were staying at the top floor, the elevator would come out full with no one coming out (motivation was that, by the time the elevator would reach their floor, it would already be full). Also, I noticed kids - encouraged by parents - riding the elevators up and down due to the nice view of the interior court from the elevators. Also, kids like to push all floor buttons despite no one getting off. Compounding the problem, one day, one of the three elevators stopped working and no one rushed to fix it.
Parking is also a problem. The hotel has a small underground lot that fills up quickly. We had to park at the Ritz, which is a block away. This was not necessarily bad, but still inconvenient. 
Front desk staff was not very friendly but we avoided interacting with them too much. Our neighbors were kind of noisy until late at night but thankfully my little guy did not seem bothered by them.
All in all, perhaps this hotel can offer a better experience when it is not so crowded and it is still good value for DC, but it also has quite a few shortcomings that need fixing. I have not even mentioned the run-down condition of the rooms.",3,3,0,0
"Return Trips
Our family has stayed at the El Tropicano many times and each time it is a pleasure to return. The complimentary drinks and snacks delivered to our room with hand written notes are the personal touches that makes this hotel so welcoming. The staff, as always, were friendly and very helpful and they continue to make our return stays enjoyable and relaxing. We return to Texas yearly and always look forward to staying at the El Tropicano.",5,5,0,0
"Okay for the price
Okay hotel for the price, but the neighborhood made me nervous...though I know that isn't the hotel's fault. The hotel is a bit 'tired' and could use some refurbishment. Staff was very friendly though.",3,3,0,0
"Excellent Service and great value for money,Loved it.
This was our first stay and Kimpton hotels and I do not have enough words to say.I went with my husband and 3 year old for 2 nights stay and enjoyed everything the rooms very clean and spacious,the hotel staff was friendly,the free cocktails were great and the outdoor decor is great,enjoyed the continental breakfast buffet and location is perfect.They are even shipping my son's toy dinosaur that he left at the lobby.I would definitely go back when I go to DC next time and now I am a huge fan of Kimpton hotels.Everything was perfect.",5,5,0,0
"OMG, worst place ever
This is the worst place I have ever stayed. Hallways dark and smelly, The room was filthy. Only 2 towels in the bathroom. The hot water faucet in the tub fell off. The toilet paper holder fell out of the counter. Only half the outlets in the room worked.
The place is a fire hazard. I cannot believe it is allowed to stay open. The electrical circuit room was being cooled by a box fan with the circuit board exposed. The circuits were snapping and popping every time I passed the room. This was about 15 feet from the side door that was padlocked shut after 9:00 PM because the lock on the door had been removed. I'm sure I'm forgetting something but I would not recommend this place to the devil himself.
The woman at the desk asked me to pay cash because the credit card printer was out of paper or something stupid like that.
If I could give this a zero rating I would.",1,1,0,0
"MLK Weekend Stay
I travel and stay at many hotels. This Springhill location is very well managed. The three days we stayed, the hotel was busy with kids and families in for a debate and also a volleyball tournament. The staff handled everyone well and kept the place clean even with a whole bunch of kids and teenagers making a mess at breakfast. If you have never stayed at a Springhill, you will find it is a little different in decor. But it is a great change and the rooms are in great shape along with the overall facility. I used my Marriott points to stay but the rates a guest would pay are well worth it. And, the staff knew their jobs and were very courteous. I would recommend to anyone.",5,4,-1,1
"Online Guest Portal and app does not work
The hotel itself is very clean and spacious. Rooms are typical of the Hilton chain. There was a problem upon checking in as the HHonors desk was empty. The regular check in line was obnoxiously long. The spa steam room and relaxation area is complimentary to HHonors Gold and above members. The fitness center is adequate for a hotel chain.
The beds are very soft and not comfortable. The shower head isn't on par for a Hilton but it suffices. 
Twice I used the hotel's online guest portal services and twice my in room dining failed to arrive. After waiting 30 minutes, I called and they informed me my order was never received. Then about 35 minutes later I received a turkey panini. Two things: one...this was not my order, and two, it was not even the correct room. Speaking of room service, trays of food sat in the hall ways of the hotel for longer than 24 hours. Totally gross. I also used the online guest portal to order additional toilet paper and again, the toilet paper was never delivered. 
The hotel is nice, the food is typical of a Hilton but the customer service portal www.hiltonbayfrontservices.com simply does not work. 
Overall, due to the overly soft beds and non-functioning online guest portal and sporadic cell phone service (this is of no fault of the Hilton) I cannot recommend this hotel.",3,2,-1,1
"Airport Experience
The Comfort Suites Hotel is in a complex of other hotels and on Port Columbus property. Our hotel was on a corner lot and sits parallel to one of airport's busy runways. I spent 20 years in the USAF and it was delightful to be conveniently close to watch aircraft arriving and departing. Spent some time swimming in the outdoor pool and walking around the area.",4,5,1,1
"STAY AWAY FROM THIS PLACE!!!
I have stayed here many times and have witnessed prostitutes openly staying here and working here, electrical fires, drug dealers coming in and out, and the most horrible service from the family that owns this inn. Its in a very trashy part of town and theres nothing but the airport around it. they charge way to much for the hourly rate and for the nightly rate also. do yourself a big favor and dont even come near here, its not worth the headache. 
P.S theres no privacy because the owners are constantly asking personal questions and walk around and stop in front of a room when they hear people inside. I am NOT kidding.",2,1,-1,1
"Very pleasant surprise!
This was my first trip to Jacksonville. FL to stay at the Springhill Suites. It was recommendedby my travel agent and I went along with it. How pleasantly surprised I was when I arrived. Excellent room, lots of space, and free parking for the duration of our cruise to Key West and Nassua. Very accomodating employees at your service. I would recommend this hotel to any traveler. Shuttle service was provided to and from the port which was appreciated at a minimum cost.",5,5,0,0
"Don't try to make me look dumb!!
Frig doesn't work. Reported to hotel and the manager tried to make me feel like I'm crazy, kept saying that it's not going to freeze things. I KNOW that, but it should at least keep my milk, water and soda colder than lukewarm. Way too pricey to be treated like that. Can't really make complete use of the kitchen if I can't keep things cold. Not happy.",2,1,-1,1
"Disorganized and dishonest
My group booked 6 rooms at this hotel, 3 refundable and 3 nonrefundable. I personally booked one refundable and one nonrefundable. When it turned out we'd only need 4 rooms, I called because I couldn't find my confirmation emails and couldn't remember how many rooms I had (I had booked 5 months in advance). I was told I had one refundable room. Relying on that, my friends and family changed their refundable rooms to nonrefundable.
So I called to cancel and turns out I had a refundable AND a nonrefundable. So far, they're not willing to cancel this nonrefundable room, even though I called twice to verify and was told I had only one room at a refundable rate. Their disorganization = me paying them more money. That's dishonest business. Unless something changes, I'll never stay at another Hilton-line hotel again and I will recommend against them to anyone who asks.",1,1,0,0
"Top Class
What more can we say that hasn't already been said. My husband and I have just stayed at Hotel Drisco for 4 nights as part of our month long trip to the west coast. Everything was perfect, especially the attentiveness of the staff. Bob in particular has an encyclopaedic knowledge of the area and was happy on several occasions to explain to us the best routes to take and less obvious sights to see. We found our way very easily onto Hwy1 North to Oregon Bob thankyou! 
The decor was impeccable, as were the beds and pillows. We loved all the extra touches such as the evening wine reception, smoked salmon for breakfast at the weekends, special bottled spring water in the bedrooms etc. We chose the hotel because we wanted to be away from the noise of downtown and were not disappointed. Pacific Heights is a lovely area to walk around in the evenings, yet it is only a trolley-bus ride from the city centre - $1.50 return or 75 cents for seniors! Restaurants in Fillbert Street are within walking distance if you don't want to use the car. We also had amazing views over the city and across the Bay to Oakland from our 2nd floor room.",5,5,0,0
"Thanks for the bed bugs, Extended Stay America El Paso, TX
OK... where do I begin? First off I wanna say that the Extended Stay America in El Paso off of Montana is the most HORRIBLE hotel I've ever stayed at or set foot in in my life! We just PCS'd here bout 2 weeks ago. (my hubby, myself and our 2 young boys) We needed a room that had 2 beds, a kitchen& all that good stuff because our house wasn't gonna be ready for a while, so we stayed there for one week even though I wasn't too crazy bout the room being that it was dim, dingy, old and reeked of old carpet (we had no choice really being that this is a military town every hotel with a kitchen or not seemed to be booked) The cleaning lady only came ONCE a week unless you asked for it to be cleaned more often in which case when you call the office to ask they'd huff and puff& act as though it's soooo much to ask for. The cleaning lady came on a Tuesday a week after we checked in (only because I asked for her to otherwise she wouldn't have come, very nice lady by the way just doing her job the best way she could, I guess...) As she was removing the old linen to put the new linen on I asked her if she was going to remove the bed skirt& put a new one because the one that had been on our beds since before we checked in was dirty with some white stuff (gross) and she said ""No, those don't get removed we're not allowed to remove them."" Anywho, going against my better judgement I said Ok and let it go but was still uneasy thinking about it. Well another Tuesday came& it was time to have our room cleaned again (a week later) So the cleaning lady comes to clean our room (this is the 2nd time since we'd been there) Again I tell her the bed skirts are sill there& still dirty if she could just please change them she again says no& I again say nothing. (stupid I know) Well we went to sleep that night& the very next morning we all wake up normally except my oldest son who woke up with little red pus filled blisters on his arms and cried to me that they itched uncontrollably. We immediately thought it was an allergic reaction from something he had eaten the previous day at school so we just used over the counter meds, noooo biggie so we thought. Well as the days went by we started noticing our other son was getting them too so off to the ER we went where the Dr. diagnosed my oldest son with chicken pox even though he had just had them& said our other son was getting them too. Ok so we did what we had to do to help him. Then we noticed myself& my husband were getting these bumps as well. 3 days later we go see the Dr. on post& says we all have scabies not chicken pox!! (mind you my sons have had this condition for almost a week now) Well we were shocked& disgusted to know that parasites had burrowed their way into our skin& were eating us& he says the only way we could have gotten it was from dirty bedding, dirty towels, dirty carpet or dirty curtains AND it's contagious. We call the front office, ask them to come to our room, let them know what has been going on with us, show them the paper work from Dr. & demand our room be thoroughly cleaned! Later on as I'm speaking to one of the front desk girls she has the nerve to tell me, ""I just hung up with the Orkin man& he said that we can't treat for scabies, it's under your skin (Duhhhh) As I'm talking to her I tell her that the room needs to be thoroughly cleaned to get rid of the scabies when she begins to tell me, ""Our hotels are clean, we have standards here even though we're a hotel we still have standards& our rooms are cleaned with the best cleaning products that sometimes are even too strong for humans to be around."" She also tells me that in all of her years of being in the hotel business that she has never seen a case like ours that ours was the first! REALLY, & what we are used to having scabies? She then had the nerve to ask, ""ARE YALL MILITARY BECAUSE IF YALL ARE THEN MAYBE YALL BROUGHT IT WITH YALL TO THE HOTEL!"" Excuse me, WHAT??!! Funny, I guess being in the Military& being a Military family we are dirty& carry scabies with us. Hmmm... Words were definately said on my end. So the cleaning lady later comes in the room does her normal cleaning& AGAIN I tell her to take the bed skirt off because it is dirty& contaminated with scabies according to the Doc. She said she can't it has to stay on& I tell her that what's the point of her putting on clean bedding if she is just gonna leave the dirty bed skirt when she looks at me& asks, ""You want me to take off the bedding& put clean bedding on?"" Uh.... ""Yeh!"" I just told my husband we'll take it off after she leaves& just put it in a bag& leave it off to the side. So we leave so they can steam clean the carpets& do what they said they were gonna do, we come back the room does look picked up but does not smell of cleaning supplies& the darn bed skirt is still on the gosh dang bed!! The following day the Orkin lady comes to spray our room which to me looked to be water it had no odor. As she's doing that the hotel manager is also in our room I guess supervising& looking at us in disgust as if we're dirty and it's our fault we have this. We go to sleep wake up the next day, kids have to stay home from school because they now have ""scabies"" & it's contagious. We go to the store buy tons of meds, epson salt to soak in, benadryl spray but nothing is relieving us from this ridiculous itching, swelling& oozing bites we have (sickening I know) Well finally last night- 9/13/12, I notice that there are blood spots on both beds& I'm thinking well that's not normal but I figured my kids were scratching in the night& made the blisters bleed but now why are blood spots on our bed, we didn't scratch cuz Doc said don't scratch or you'll spread it& as adults we listened :) Something just told me to lift the mattress& look under that darned bed skirt I had been complaining about ever since day 1. Well we did, we moved the mattress, gently moved the bed skirt& to my horror guess what I find?...... BED BUGS UPON BED BUGS UPON BED BUGS& their eggs!!!! Crawling everywhere trying to get away. Fat disgusting brown BED BUGS the size of ticks, not exagerating full of our blood that they had been feasting off of for over 2 weeks. There were blood spots all over the ""clean"" bedskirt the one that for some reason could not be removed, I'm guessing it's from our blood. Immediately the hubby& I get our camera, video camera& document all of this (after I scream bloody murder, of course) Call the front desk girl to come in& look at this disgusting crap on our bed that we've been sleeping on for over 2 weeks& all she can say is, ""Eeew gross, I'm so sorry that I don't even know what to say."" She tells me that her manager will be here first thing tomorrow morning at 9 AM then she leaves. We then check the bed our sons had been sleeping on... Geeze, I thought our bed was bad, not even close comapred to our sons' bed. No wonder my oldest is literally covered in bites. You see the bugs come out at night& when they bite you they have a chemical in their mouth that numbs the skin so you don't feel it biting you, you notice it later when you are uncontrollably scratching your skin off. NICE. Again the front desk lady is called into our room to look at the other bed& let's us know she'll give us another room free of charge, um... Thanks but NO THANKS! We leave& after 2 hrs we finally find a vacancy at a nice hotel. Friday morning we go back to BedBug-Ville, speak to the hotel manager& she refunds us all of our money back (rightfully so, I wouldn't have expected anything less) She takes a few of her own pictures& of course apologizes. Big difference in attitude from before when they all thought we were dirty scabie ridden Military folk who soiled their precious hotel. Needless to say we lost out on alot of money because we had to get a regular hotel room with no refrigerator/freezer so where were we going to keep our food we had just bought from the grocery store? We had to throw it all away. Some of the food hadn't even been open but needed to be refrigerated or put in the freezer. Our clothes were in close proximity with the bed bugs so we had to wash what needed to be washed in very hot water& dry on the highest heat possible but what about the things we have that can't go in the dryer? Yeh they had to be thrown away brcause if not cleaned proplerly then we'll take the bed bugs with us to our new house. We lost alot of stuff due to their poor cleaning habits in that hotel not to forget we are still coming up with new bites& they will probably leave scars because you can't scratch them but they itch so gosh darn bad that you just can't help it! My advice to anyone even thinking about staying in this hotel is DON'T, not unless you care to be attacked by BED BUGS and suffer because this lasts for weeks or longer& if they are on your belongings& you unknowingly take them to your house you then will have an infestation of bed bugs which I've been told by many people that they are hard to get rid of. Bed bugs are no joke& I've got the pictures to prove it! I never thought this would happen to us.",1,1,0,0
"Poor for a Marriott
The location of this property and the staff was wonderful, but this hotel needs updated and just cleaned. Everything in out room was worn and not the cleanest. The window treatments were stained and just dirty looking. The room it self could be very nice, due to the kitchen. But I was just very unhappy with my stay, and would not say it was up to a Marriott standard. 
However, I can't say enough about how nice the staff was. Everybody who worked there were super helpful, and kind. The staff who worked breakfast were all smiles, and were just very inviting in the morning, I can 't say enough of how that started off my day on a positive note. To me a great staff makes my whole trip. A++ on the staff.
Again, the location is great, but I would say stay next door at the Court Yard, or Marriott.",2,2,0,0
"Quaint but leaes a lot to be desired
The hotel is quaint with lots of cool architecture and pictures. However I had to ask housekeeping to reclean my room every night I stayed there. And there was no where in the hotel to eat anything but pub food, which I guess is ok because the river walk was only two blocks away. The ghost stories were cool but I doubt that I would stay there again.",2,2,0,0
"NYC's Best Hotel
My husband and I live in NYC and discovered Ink48 when it first opened and we were doing work on our apt. It was a gem at first sight, with large, beautiful rooms with great NYC views and wonderful touches like the truly warm reception and endless complimentary surprises, like evening wine hour, daily flavored spa water in the lobby (with fresh cucumber or strawberries, or citrus…), gourmet coffee in the morning, and other seasonal treats like hot coco or apple cider (anyone who has ever stayed in NY knows that free is a rare thing). I think I averaged two baths a day in the fantastic double soak tub with the sparkling lights of Time Square as my entertainment. The hotel owner has the philosophy of being a true old-fashioned host to his guests and it is apparent in every detail. 
Since that wonderful first time, we have welcomed Gus, our dog into our life and discovered the Kimpton chain is dog-friendly, and it is important to point out that we did not even realize it before, so for any non pet owners who may be wary of a dog-friendly hotel it is without pause that I recommend and you will not be bothered. And we have also been thrilled to know of all the other Kimpton hotels that have brought us comfort in our travels to DC, Baltimore, Philadelphia, San Francisco… all in all we have stayed in 9 (including all 4 in NYC) and while all are consistently wonderful, Ink48 is our favorite.
The location is perfect. Close enough to all things Manhattan, but just enough off the beaten path of Time Square that you feel the necessary escape after a day of sightseeing, Broadway shows and the best food and drink in the world. 
It is the first hotel we think of when we are asked for a recommendation or when we wish to give a stay as a gift. For this stay, we gave our parents the night as a Christmas present to celebrate their anniversary. What we purchased was a night at a hotel, and what we got was endlessly more…
Before they even got there, Jeffrey, the Concierge, reached out to us to give us information and see if he could do anything to make our time memorable. I told him it was for our parents, and he said he would make sure they were well taken care of. I do not expect upgrades every time I visit a hotel; it is a combination of timing and availability and simply how the hotel is doing… but when it does happen, when you stay at a hotel that takes the opportunity, when available to treat their guests to a room that is beyond what they expected, it is just a wonderful thing…
And that was just the start of it… after checking in to a room with a view that made you stop and drop your bags, they were delighted with the wine hour, people watching and chatting about the hotels homage to the history of the building as a Print Press, with the huge original columns and the conference rooms named after fonts… only to go back to their room to find a bottle of sparkling wine, a hand-written note from Jeffery to say Happy Anniversary with an array of beautifully wrapped (absolutely delicious) edible gifts. That night they saw a show followed by a drink at Press, the rooftop bar with 360-degree views (the best rooftop in a local’s opinion), and then shared a bubble-bath, probably the first in their lives…
They had the time of their lives, and couldn’t stop talking about wanting to go back… and isn’t that the point – to create an experience that people want to return to again and again… that’s what Ink48 gives you.
Thank you to Jeffrey and the Ink48 team.",5,5,0,0
"It was like they said...
Hotel was in a good (safe) area, and relatively close to the things we wanted to go see. It was clean & the staff was especially helpful in pointing out directions & helping us catch the right buses. Rooms were nothing to get excited about, but sufficient. The place could definitely use a freshening-- even just new bed linens would be great, and new carpet would be a plus too. On the one hand it was very expensive for what we got. On the other hand, it was a great deal when you consider we booked for the height of the summer season, there was free parking, free wifi, and free breakfast... all of which made it substantially cheaper than other hotels i considered. Although, in fairness I have to say that i booked the room just a week before arrival. Had i booked earlier I'm sure there would have been many more options. Anyway-- one more thing... the free breakfast is a nice gesture, but it's pretty scant (yogurt, apples, juice, packets of instant oatmeal). All in all we were happy with it. Just don't expect the Ritz and you'll be fine. :)",4,3,-1,1
"Not worth for the money you pay
This say near UNION station but it is actually in Washington Avenue which is 2.5 to 3 miles away from UNION Station so beware of this information....they charge you close to 120$ for kingsize room and the facility is not that great....there is a track adjacent to the hotel and it is horrible as whole night trains honks wakes you up....elevator is one horrible stuff...when ever I use it I always pray to GOD to save me this time....They have fitness center which had a cycle, tred mill and weight machine but they have kept one of the flase celing cupboard open and cockroches were coming out...eeeewwwww disgusting....I took no smoking room and both room as well hall way were full of cigrattee smell....Front desk staffs are really nice & they had shuttle...you have to really on shuttle to reach to nearest metro as it is not in walkable distance ...by walkable distance my standard is anything less than a mile...they is no any good place to eat out...I have to get a to go from resturants near my office so that i can heat & eat on my room....",2,1,-1,1
"Loved staying here
This was the first time I'd been to LA so it was a bit daunting trying to pick a hotel. This came highly recommended and so with that we decided to stay. 
We arrived late and the staff were still wide awake and helpful and attentive.
Our room was immaculate and very comfortable and easily fit 3 adults to share. The staff were really helpful fetching extra hangers when needed. 
The pool looked lovely and clean though we didn't get a chance to try it out.",4,5,1,1
"Would stay here again.
Very impressed by the level of customer service at this hotel. Staff couldn't have been friendlier or more helpful, especially when we needed a toilet unclogged. We travel a lot and have never stayed at a Best Western before. Pleasantly surprised. Location was great for those with kids - especially those with kids taking US History!",4,5,1,1
"Don´t stay here!
Ok the location is good but thats it! Really noisy, a lot of creepy guys hanging out and the price we payed for the rooms was not at all worth it! The WiFi didnt work! Really dirty sheets and towels, full of stains and hair=( They didn´t clean our room and we stayed for 4 days!! Really rude manager and staff...stay somewhere else!!",1,1,0,0
"Historic hotel building, unfortunately poor experience for us.
The plan was to enjoy a historic Hollywood hotel, but we were very dissapointed. On arrival the receiption staff offered a sell-up into a bigger room. After we did not accept the offer, rather stayed with the existing booking for 2 adults and a room with bed(s) we were placed in a room with 1 small bed, impossible to accommodate 2 adults. NOT REALLY WHAT WE EXPECTED FROM A HOSPITALITY SERVICE OF THIS KIND. We did not feel welcome after this start at all. After complaining about not receiving the booked room, we were put into a room with 2 beds, unfortunately without a view now and above the restaurant kitchen aeration. We had bad kitchen smell in the room. To remove the smell we turned on the (historic) air condition. The very loud sound of the air condition kept us from resting. Very irritating kitchen smell in the room (5th floor) and disturbing air condition sounds. To avoid relative high parking fees the parking garage opposit side offers fair overnight rates. Besides all this the carpet was not clean. Bathroom and beds were clean, but the first 2 days we did not receive shower products. To request an exchange of bed sheets on the third day we had to write a note and place it on the pillows (missing change sheets card). Unfortunately we paid in advance and had no chance to cancel the following nights. We explained all this during check out again, where we received an apology, but no brake on the rate or any other compensation. They offered an upgrade for our next stay. With this poor experience and the money we paid, the Hollywood Roosevelt is no longer on our list of preferred hotels we choose to spend our vacation with.",1,1,0,0
"Cheap night, filling breakfast
Since we were arriving late, we were just looking for a convenient place to spend one night not too far from the airport. Chose this place as it seemed to have okay reviews and king size bed was available for a very low price at the time we made our reservation.
The motel was fine, considering that we paid only $40+tax. Bed was very hard. The window A/C unit was noisy. Breakfast was more than expected, scrambled eggs, biscuits, sausage and gravy or salsa was also available.",3,2,-1,1
"Great place for families
This hotel is great for families. The whole place was very clean and the rooms were very comfortable and clean. The staff were always ready to help or answer any questions. Even as a busy hotel with lots of families, it was still quite a relaxing atmosphere . Our room over looked the pool area which was very nice. The gym was quite good, alougth there were plenty of walking/running tracks that ran through the hotel grounds. There were restaurants and take away outlets in and around the hotel complex, which was great if the kids were tired after along day out. The pool and spa were beautifully warm, even on a cold day! The buffet breakfast can be included in your room package and is well worth it, with lots of variety from hot dishes to traditional cold buffet. Parking is free. This was a relaxing and homey hotel and we really enjoyed the stay.",4,5,1,1
"Serviceable hotel at best
You can't ask for a better location. However, if you want creature comforts, avoid it. Mattress was awful, bedding package was threadbare as were the towels. It is tired and long overdue for a renovation. The only positive thing I will say is that it had free Internet. Make sure you go when it is cool, because the only ac available is a ceiling fan. Bottom line, if you are on a budget, and are willing to give up plush amenities, this is your hotel. If you want more, stay elsewhere.",2,1,-1,1
"Never again
We checked in for our 4 day stay only to find our room had a large fan in the middle of the room trying to dry out the wet carpet. All other king rooms were taken accept for a handicapped room which we declined. The desk clerk offered us a suite with double beds which she would give us at a lower price. We accepted her offer. However, at checkout we discovered that we were charged the higher rate. Once again we thought that we had the price straightened out when we left the hotel. We returned home to find out that once again the higher price was charged to our credit card. Now we are trying to get the charge corrected without success.
In addition, at check out we tried to tell the clerk about two plumbing problems that we had with the room. The clerk did not want to know what was wrong, she angrily snapped back that the pluming problems would be fixed eventually during renovation and she did not need to know what the problems were.
It may be a good location but that is all I can say about this hotel, never again.",2,2,0,0
"Awful, stinks, throw back to 1950
Rooms haven't been upgraded in 20 years. Carpets are old, and dirty. Decor is awful. If you're desperate stay here - else, go across the street to the Courtyard Marriott.",1,1,0,0
"?Was there a management change?
Positives:
Hotel in a good location, room clean, check-in and check-out smooth. Given a coupon for 1 free starbucks coffee upon check-in [there were 2 persons in our party].
Negatives I experienced:
Staff rarely at the front desk and they had to be ""summoned"" to the front desk to assist. Bed uncomfortable-too soft. When brought up to staff we had a concern we were ""taught"" how this concern was really our fault because the hotel had ""gone green"" and we needed to ""ask"" for items as they are no longer routinely offered. When I told the staff I did make a request the conversation ended. It felt like there was a management change since Nov. 2011 or maybe it's just a policy change? Either way our next stay in Austin [5 days in October 2012] will not be at this hotel.",3,2,-1,1
"The staff is delightful...
We arrived late at night, 2-year-old asleep in the car after a full day of traveling by plane. Tony came out to get our luggage and helped us get everything in without waking her. Great staff, mellow and accommodating, no matter what time it is. Easy location for Chicago visits.",4,5,1,1
"Close to piers, good hotel
Hotel is close to piers and king bed was confortable. Not as nice as the Hilton in the Financial District. But close to cable lines. Negative side I'm a light sleeper and could here noise in next rooms and hallways. Room nice and clean.",3,4,1,1
"Not your typical Renaissance
Not a good experience. Checked in and specifically asked for a quiet room. I am a Platinum memeber and exect good service. Especially out of a Renaissance. I have been to many around the world and the standard is high. This one failed.
Sooo....thee front desk clerk assured me this was a quiet room. Good....i need some rest....got to the room and it was next to the elevator...its was quiet for a while so i didn't ask for another. My mistake....soon enough the elevator was loud and kept me up. so tired and late i didn't want to change rooms. Also a hair was in the sink and my profile asks for feather pillows and there were none. Rooms were decorated oddly. you will see what i mean if you stay there
This Renaissance is not up to standard. FAIL",2,2,0,0
"what a disappointment!
I stayed here for three nights with friends as part of a city hopping tour of the west coast and I have to say I was pretty disappointed. We checked in fine, that staff were friendly and helpful. The room was fine, bug enough for the 3 of us but was a bit disappointed to find that there was no free wifi in the rooms, only reception, I have found that most good hotels offer it free in the rooms these days but that was only a slight bother. My second disappointment was when I found that there was no safe in the room, now this is something I find really strange, I travel a lot and even the most basic hotel has a safe in the wardrobe or somewhere. When I asked at reception I was told I could have a safty deposit box behind the desk, which I did but it is a real pain having to go to reception to ask for access and then having to sign for the box every time you want to get a bit of money out.
These were just mild annoyances however. My main complaint was the ineptitude of the house keeping. As I have said there were 3 of us sharing a room. When we arrived we had 3 sets of towel but after we used them and put them to be laundered the cleaner only replaced them with 2 sets. Despite trying to get another set of towels we gave up and I had to use a hand towel after my shower. The next morning the same problem was repeated with the exception that they did not leave the hand towels for the sets this time either. I was certainly glad that we left that day as I think If we had stayed longer I would have ended up trying to get dry on a flannel! On top of this the room was not cleaned once during our stay. Someone came in while we were out and straightened the beds but that was it. I own a cleaning company that specialises in holiday properties and hotels so I know I am a nightmare to have staying but the glasses in the bathroom where not changed, the dust on the lamp was so thick I wrote the date in it the first night then as it was still there I wrote the date we left on it also. Also there was tooth paste on the sink that never got removed and a footprint on the bathroom floor that stayed the whole time. Never again!",1,3,2,2
"Good when the crowds are small
What a nice property with a lot of amenities, nice staff and good location in downtown Houston. Food is average, rooms adequate with good AC (needed year round in Houston). We stayed two nights and the Saturday night stay was crazy. Elevators jammed and no way to valet park. Lots of confusion. Pool was crowded too. Sunday was a dream - none of the troubles from Saturday. Ice was only on a couple of floors -kind of inconvenient. Breakfast pretty good - nice for families. The happy hour was good but store bought cookies not great. All in all, a nice stay. They really try to make you feel comfortable. Need more staff and expanded facilities when functions like weddings are going on at the hotel.",5,4,-1,1
"very nice location! but you'll have to do business sideways :)
+ clean 
+ spacious
+ comfy bed
+ we had a balcony and views in our room
+ very nice location, close to many amenities
- overpriced 
- very average amenities 
- confusing building - the back entrance to the hotel from the parking lot closes after 10, as do most of the elevators, so we had to walk all around the building through the only open entrance to find our room. it was quite ridiculous in my opinion. 
- bathroom was decent but toilet space was tooooooo small - the end of the toilet and the edge of the bathtub did not even have a hands distance between them, so we just had to do it sideways :)",3,3,0,0
"Excellent hotel on the water
This hotel is almost like a resort. Dining choices everywhere - in & close to the hotel. Gas lamp district is a 10 minute walk & there are a variety of things to do there. Fitness center is ""world-class"" for a hotel. Rooms are clean, airy and comfortable. Even with all the rooms & two towers, I didn't have a long wait on elevators - something to be appreciated on this soze of property.
View is excellent.",5,5,0,0
"Reasonable rates at a convenient location
We visited in early June and unfortunately for us, it rained for the entire week were there. The hotel however, was conveniently located to the beach - just about a 5 - 10 minute car ride. The hotel was clean and the the bathroom was spacious. There is a small refrigerator which we used often and the staff was friendly. 
The breakfasts were good and my kids loved the cinnamon rolls. They offered everything from oatmeal to sausage, scrambled eggs, cereal pancakes and bacon along with several juice options and of course, coffee and tea.
The only downside was that some of the clientele were a bit on the ""rough"" side. We had one guy think it was ok to come downstairs for breakfast barefoot, no shirt and his shorts were hanging so low we got a lovely view of his crack while he was in line for breakfast. 
The pool is a nice feature, not the greatest, but it is what it is. Once again, the one time were able to use the pool though, we had some rough around the edges people, but they didn't bother anyone so it was all good. 
The street the hotel is on does not offer much in terms of food or entertainment, but restaurants, bars and the beach are just a quick trip away. There are a couple of gas stations just down the road in case you need any sundry type items. 
There is a very small fitness room with two treadmills and some free weights. It was sufficient for what I needed while we were there. 
In all, for the money, I'd say it was a value.",4,4,0,0
"Worst hotel experience I've had in some time
I very rarely write reviews but my experience at this hotel was so disappointing that it merits a review. What began with very forgiveable offenses (ex. having to call room service three times to get a fork and knife brought to the room, being pointed in the wrong direction at check-in, etc.) ended with a hotel stay that was undoubtedly the worst I've ever experienced, including my stay at the Fern Valley Hotel in Louisville, KY for work. I've worked in a number of customer service jobs and in all of those jobs, it would never have been acceptable to actually hang up on a customer. Nonetheless, that's the response that I got from the front desk when I called and explained that there was a cockroach blatantly sitting on the hotel bed. Several phone calls and hours later, we were moved into a smaller hotel room and, resultantly, a guest had to go home in the middle of the night because the newer room couldn't accomodate our party. Our room service was delivered just before we transferred rooms but the hotel staff didn't bother to move the food to the new room. What was more appalling than the three insects that we found in the room in the 3 cumulative hours that we spent in the room was the response from the hotel personnel. I requested a refund so I could get the hell out of there and was told that was not an option. The only option available to us was to move into a room with less bed space and be charged in full. Not ok. The staff was also super patronizing and acting as though we were fabricating our cockroach siting. Right. As though moving rooms at 5am to a smaller room and having to kick out one of our friends is in anyone's best interests. Further, the staff, clearly trying to downplay the situation, kept referring to what we saw as a ""common fly"". Please. I've lived in nyc long enough to be able to distinguish a cockroach from a common fly. Apologies for not getting close enough to the cockroach to get photographic evidence of it. In my view, you shouldn't need to have to convince the hotel staff about what you saw when you're staying at what I had formerly perceived to be a quality hotel. 
Look, when you're paying $400+ for a hotel room, you would expect a certain level of service and amenitites. What I received was an infested hotel room, inexplicably poor customer service, and a 3 hour wait for the pool. Don't give these people your money. There are way more deserving hotels in the city.",1,1,0,0
"Mark Hopkins Doesn't Quite Hit the Mark!!
Average at best. The hotel could use a remodel & a freshen up. The location is good & the rooms are fine but I feel there are better places to stay for the same price. The elevators are a bit of an issue, you always have to wait for them & they are a bit small. The view at the Top of The Mark is great but the place itself feels dated and run down as well.",3,3,0,0
"Great Place
Everyone was extremely helpful and friendly! The room was spacious and clean. Its within walking distance to the Alamo and the River walk, which was great!!",5,5,0,0
"One of the nicest hotels
What a beautiful city. Equally beautiful hotel. Nice friendly staff, easy to find, plenty of parking. Tons of restaurants within walking distance. The room was clean, with a great view of the harbor. Could not have been happier staying here. Highly recommended, can't wait to go back.",5,5,0,0
"Welcome
I must admit I entered the reception lounge into this hotel expecting to receive a fantastic welcome to New York and the woman who booked us into our two rooms was very surly and snappy (maybe she was having a bad day but hey, she should not work with the public) Any way we booked in and decided to do the typical tourist visits. I must admit we saw all sorts of life I which was an eye opener. We then decided that we would like to visit the 9/11memorial and visited the site. When there, they informed us tickets were required. We asked how to get these as we did not have access to a computer, they informed us the hotel booking booth would do this for us.
The lady at our booth in the New Yorker was very unhelpful, she told us to do it ourself on the Internet in the basement, we explained they had informed us she would do it for us she just was not interested ( Maybe because the tickets were free and she did not get any commission) we decided to just go to the site and hope for the best. While in the hotel lounge we thought we would book our taxi to JFK and he two gentlemen on this desk were so helpful the elderly of the two rang the 9/11 memorial site for us. We would like to thank them for restoring our faith in mankind. I must admit that i was extremely surprised that the New Yorker hires such incompedent staff as this is really not the professional attitude I would expect from a hotel with the rating it was given.",2,2,0,0
"Pleasant suprise in Philly
Just returned from a quick trip to Philadelphia and enjoyed my stay at the Westin. The hotel was located in the center of the city and was very convenient to a wide variety of restaurants and shops. There was a Starbucks two blocks from the Hotel and that made it easy for me to get my morning fix. 
The hotel was very clean and in good general condition. The staff at the front desk could use some training, but the bell staff and rest of the staff were very friendly. The beds were very comfortable and I had no problems getting a good nights sleep away from home. 
I loved the ability to walk to see some of the history of the city during my down time. I would recommend this hotel to anyone from the business traveler to a family trying to see the city.",4,4,0,0
"Great service!
We had a great stay here during Spring Break 2012, incorporated with my husband working in Houston for 2 days!! We chose this location for its proximity to NASA Johnson Space Center, Galveston Beach and Kemah Boardwalk,all of which we enjoyed during our vacation!! The breakfast and dinners were great for us to feed our boys and save money! They enjoyed getting up before us and going and getting their own so that was a plus! Reggie (catering/kitchen) was awesome, always had a smile and made sure everything was plentiful!! And even though it was cool outside and early in the season, the pool was clean and fresh towels were there when the boys had to swim!! We'll definitely stay again when visiting the area!! ;>)",4,5,1,1
"Simply Awesome
I cannot say enough about this hotel in regards to customer service. From the moment you enter, the staff makes you feel comfortable. The hotel is in a prime location within the stockyards and the free parking and free breakfast is a great benefit if you stay at this hotel. My family and I will definitely stay here again. Plenty of parking so there is no hassle, and the breakfast has an array of choices to satisfy most people. They even have a bakery/coffee section where you can make purchases as well as a bar to have a drink and order food. The rooms are quite large and the beds are very comfortable. The daily cattle drive even occurs right in front of the hotel. I cannot wait to return!",5,5,0,0
"Wonderful stay!
Spent a weekend here recently with a group of friends for a ""girls weekend"". The location is perfect, walking distance to almost everything. The hotel staff is very nice and was also very helpful. The room was exceptional, and the bathroom was to die for! The tub was HUGE and there was plenty of room for all four of us to get ready at the same time. The entire hotel is spotless. Bravo to all the staff at the Intercon Boston.",5,5,0,0
"ROACHES in the hotel room
I stayed here on a business trip 3/15/12 I awoke the next morning to ROACHES on the ceiling and desks. This hotel was deplorable. The worst I have ever stayed at. Thank God my wife and kids were not with me. 
They also stated a mysterious 2% tax would be added on which was unpublished and coulldnt be explained. Please avoid this hotel. It was like the crack infested drug hotels you would see on a movie.",1,1,0,0
"A little pricey and noisy plumbing
I found this hotel clean and convenient. However, after staying the entire week at various Hilton properties, I thought the price was a bit high. Like others I was a tad shocked to have to pay for parking, especially when there was plenty of empty spaces. I did find the plumbing somewhat loud when other guests showered. The location is nice, close to River Oaks, Kirby Lane and lots of restaurants. Not sure if I'd stay here again.",3,3,0,0
"clothing stolen from room and pool under construction
We booked our reservation about a week out from our visit. The pool area was under construction. There were not even any chairs to sit on and garbage was piled up by the pool. At check out I complained that on our 3 day visit to San Diego the pool was under construction and no warning at booking or check in. I got a ""soooooorry."" We purchased two new swimsuits which were taken from our room. We are waiting to see how the hotel will resolve this.",1,2,1,1
"Love this hotel
This hotel is great, the staff are so friendly with nothing being too much trouble. The rooms were so cool, floor to ceiling windows with views to die for, tv in the bathroom mirror, lovely shower, great bath. Great artwork on the Walls and around the hotel was stunning, the children enjoyed the outdoor pool & spa with great views downtown. This is my first stay at an Omni Hotel but it certainly won't be my last!
Well done for making my first trip to Dallas a great one!",5,5,0,0
"Very small rooms but helpful staff
I booked the second level of room. It was tiny - queen bed with not room for much else. we upgraded to a king room which was still very small but roomier with a slightly larger bath room. The internet was $10 a day but there was a computer up in the guest lounge where there was also coffee and tea and an outdoor patio with lounge chairs.
The location was very convenient for our needs.",4,3,-1,1
"Good location, nice staff, clean room, good deal!
I was in New York City with a friend in June 2012. I am really glad of our hotel choice. The staff was really nice. The breakfast was good, the newpaper was free. The room was very clean. We enjoyed the patio in front of the hotel. We were closed to many attractions. I will go back to this hotel on my next trip. And we had a good deal because we booked early. It has nothing to do with fancy hotel, but while in New York we don't spend much time in the room. Clean room, nice staff, closed to everything. It is all I need! We even had a good view of the Empire State building near by!",4,4,0,0
"AMAZING, AWESOME, WONDERFUL,EXCELLENT!!!
I stayed at the Sheraton for 3 weeks while my autistic son was in an intensive program at Kennedy Krieger Institute. The hotel became our home away from home. The entire staff (From the valet, front desk,shuttle, to the housekeeping) could not have been more accomidating, kind, and helpful. They ALL helped to make our stay wonderful. 
Special thank you to Sidi, Thane, Gordon, Cliff, Keith, Dickson, Stephany, Marija,Ashely, and the Housekeeping staff.... Your kindness will never be forgotten...
Mrs. White you have an amazing staff working at your beautiful hotel...
Joy Ryan, NJ",5,5,0,0
"Old property, could use some freshening up
I was attempting to return to the states from London and could only make a Houston flight during Hurricane Sandy. Getting back to NYC was a nightmare. SPG is always my go to hotel brand so I was stoked to find this little gem (sarcastic) in Houston. I was only going to be in Houston for 16 hours so I wanted airport convenience. SPG's website advertised a free airport shuttle but after having waited for 40 minutes and calling the hotel 11 times, my co-workers and I decided to pay for a cab instead. That was irritating. Upon arrival, the attendant at the front desk asked ""Well why didn't you just call us"" when we told her about our issues with the shuttle. I wanted to scream. 
My room was basic to old in terms of Sheraton quality. The lock on my door did not work but I continued to use my key just to fool myself into a false sense of security. I ate in the club lounge, bar downstairs, and the breakfast buffet--every single person in all three was super super polite and accomodating. The front desk, on the other hand, could use some in service training. 
The lady that checked us in told us all that we could eat breakfast in either the club lounge or the restaurant in the lobby due to our platinum status with SPG. She advised us to come to the desk the next morning and pick up vouchers for the restaurant--not sure why she couldn't give us the vouchers at check-in like every other hotel does. Maybe she was trying to pass the buck. Sure enough, the next morning when I asked the gentleman at the front desk for a breakfast voucher he looked at me like I was speaking Chinese and advised me to go to the club lounge. My coworkers all got the same run around. We explained the disconnect to the employees of the restaurant and they were very accomodating. 
Taking the shuttle back to the airport was much more pleasant. 
Two stars. My experience was below normal Sheraton quality. Would probably stay somewhere else next time. Almost went with the Marriott inside of the airport. Hindsight is 20/20.",2,2,0,0
"This place ""Cracks"" me up
During my stay in San Francisco on August 20th - 24th I stayed at the Park 55 Wyndham. At the point of checking in to this hotel, I was pleasantly surprised by the decor of the lobby and the staff that greeted me. The location was really nice as well, being that it is very close to Union Square. Beyond this there is a steady decline into oblivion for this establishment. 
Cons:
The first thing you will notice (if you are driving of course) is that the parking here is astronomical. At $50 per night, it is the most I have personally ever paid for daily parking, so they have that going for them.
Quite a few people have complained about the street noise. With that being said, there are little slots at the bottom of the windows that need to be closed if you don't want the full bombardment of street noise. Closing these louvers helps slightly but it can still be quite noisy. 
From my perspective the bed was quite uncomfortable, hard in spots yet soft in others. I this is due to the mattress being old and needing to be replaced.
The room seemed quite dated and worn in contrast to other hotels I have stayed at of this caliber. Simply updating some of the decor and repairing defects would help significantly. 
I must admit that the Coup de grâce of my stay was the discovery of a disturbing piece of paraphernalia stuffed betwixt the cushions of the ""love seat"". As I slid my hand between the sofa cushions in an attempted to pull my laptop cord from between them, I felt an odd object that was keeping my cord from sliding out. I soon discovered that this object happened to be a crack pipe. Yes that's right...a crack pipe. Needles to say, I was quite upset about this. I proceeded down stairs to speak with guest services. They then sent security up to my room to inspect it. They confirmed, ""Yes, this is a crack pipe"". They then proceeded to ask me if I touched it. I thought ""How else would I have discovered it between the couch cushions? ESP?"" He then instructed that I should wash my hands. (Really? You think so?) I was just happy it wasn't a syringe or something. 
After they took the crack pipe away, I proceeded down stairs to the front desk again. At the time, the Manager on duty was very apologetic about the incident and decided they would compensate me for two days of parking. While the gesture was nice, I feel they could have done a much better job at compensating me, being that they are losing nothing with the parking situation. 
Now to make matters worse the entire checking out process was ridiculous. They neglected to provide me with a receipt at my door so that I could just leave. I had to go the front desk yet again. At this point the front desk staff was very rude to me after I told them my room number. It was as if they have been cued to act this way due to the incident that occurred the night before. I also had to then wait for an additional 30 minutes for my car to be pulled out of the garage and then at the point of loading my vehicle, I was accosted by an insane homeless man as the valet personnel simply looked on as if nothing was going on. Did I mention he was about 5 feet from me? Park 55, you need to really pay attention to the safety of your guests. You seems to be a highly lacking in this department. 
At any rate, being that this is my first time staying with the Wyndham brand, I have no intention on ever staying at another Wyndham establishment, nor will I recommend them to anyone that I know or work with, in fact I will most likely recommend against staying with them.",2,2,0,0
"Credit Card Fraud.....
After my recent stay at the Doubletree Southpark, I noticed an unauthorized charge for $695.00 on my credit card. I immediately contacted the Doubletree, the response I got was unacceptable. Although I attempted to explain to the Finance Dept. that 1) the credit card was over 600 miles away in another state, and 2) I did not stay or check into the room where the charges accured, and 3) I was checked into another room on a different floor (in which the bill was paid in full upon departure with ANOTHER credit card). She was not interested and unwilling to assist me in resolving the issue. She was also very ADAMANT that the card had been swiped at the hotel. So I asked do they check identification when someone presents a credit card for use? Her repsonse was, ""there was nothing she could do, and to take it up with my credit card company."" The Customer Service manager was also unwilling to assist and referred me BACK to the Finance Dept. The Property Manager did call me initially, but after leaving repeated messages, she too has not returned any more of my phone calls. I filed a dispute with my credit card company, who informed me that someone at the hotel keyed my credit card number in manually. I suspect some type of fraudulent activity has/is taking place at that hotel. That was the second year I stayed at that hotel, and will NOT be staying there again. My credit card company is STILL disputing the charges. Thanks for the headache Doubletree.........",2,1,-1,1
"Customer Service? Or Lip Service...
I stayed in this property while attending a large convention. It was further away from the Convention Center than the other properties, but I chose it because they offered a lower rate than the host hotels. I heard it referred to by a few attendees as the “Dreary Drury”, however the room was basic, but clean. I had events throughout the afternoon, so I was unable to participate in their afternoon break service. 
With respect to customer service, here is where it is a bit lacking. Many like to use this term, but will they actually live up to its meaning? Good customer service is saying hello to the guests, even calling to see if their room is ok. That they did. Exceptional customer service is going above and beyond the norm. I had left an item in my room and realized it after I returned home and unpacked my things. I called the hotel and wanted to pay to have them ship it back to me. Someone would call me back. Many calls back to hotel. No return call. I called one of the managers and he said he would check on it and call back. No return call. I guess maybe my request was insignificant to them and therefore, didn’t warrant much effort. I had checked out and was no longer staying in their property, so why bother. Putting extra effort forth to accommodate the guest, even after the they have left for example, would have said a lot. That is what separates good, basic service from exceptional guest service.
“Make it right for the customer every time, every visit”? Not really, but it sounds good.",2,2,0,0
"So much attitude at Front Desk
I've stayed here for years, even before the did their 'Boutique Overhaul' back when it was a bit sketchy.. The rooms are fine for the price, but my real issue is the front desk staff. I usually overlook their lack of smiles and friendliness because I generally don't care, the room is good for the price as I said, so if I need to stay in Boston it's very centrally located blah blah blah.. But, on this last stay, I nearly canceled and check out upon getting there. My boyfriend and I had been traveling all day, and were totally exhausted, I really just wanted a kind, friendly and easy check in.. The snotty (per usual) guy at the front desk asked for my ID and credit card as I was paying, per norm, and also asked for my boyfriends passport to make a photo copy of.. He's French, his english isn't perfect, but he looked at me and asked why the concierge would take his ID for photocopy, and that they didn't do that in NYC where we had just traveled from. Well, the front desk guy turned on his heel (we weren't even speaking to him) and said very pointedly, ""This is Boston, not New York, and we love Boston"". Okay.. I tried to diffuse the situation by saying I had lived in Boston for 13 years, it was my hometown, and my partner was simply asking why they needed both our ID's on file as he was a tourist from a foreign country and hadn't ever seen that protocol before.. I said in all honestly, I had not either, so I pressed on for why they had this 'policy'. ""Well,"" the exasperated concierge exclaimed, ""It's for insurance purposes. You know, In case there is a fire and we need it for identification purposes."" Really. I can't tell you how frustrating it was to be treated so poorly upon check in after such a long day of traveling.. We will probably stay elsewhere when we visit Boston again, the Park Plaza is the same price and three blocks away, they get my business now.",2,2,0,0
"Great room, fantastic service!
Service was great from the beginning, brought in a cake for a birthday and hotel employee in the concierge desk was very helpful and placed my cake in the fridge. I wish we were able to check in early, but they had no room available, so we were asked to come back at 3pm. That was a downer because I had kids with me. The room was clean and just how I expected, but the separation to the living area to beds was a major plus. The bathroom was a little old to what we were used to, but it was clean. I was disappointed that the ice container still had water from the previous people, gross! However they didn't lose my cake, which is a major plus! Parking is a little steep, but aren't they all. Pretty much good stay for my family and I. Definitely would stay here again and will recommend it.",4,4,0,0
"Quiet and good location
We stayed here over the Easter weekend, returning home today. The hotel is located within walking distance to Mike's Pastry (very important!), the metro station, convention centre, and Quincy Market. We booked the room through a hotel discount site, and the fee we paid was reasonable. I don't think I would pay anymore. Our room was a nice size, it was far away from the elevators and the ice machine room which is a bonus for light sleepers. There is no kettle in the room but you can get hot water from the water dispenser in the fitness facility.
The fitness room has treadmills and some eliptical machines, free weights and hammer strength machines. It's neat and tidy though I wish they had gloves for the disinfecting wipes that are used to wipe down the exercise equipment after use. I was hesitant to use the pool after learning about another reviewer's negative experience with the chemical burn and high chlorine levels.
Most of the front desk staff are friendly and welcoming. One downside though is that it is located in the financial district which is pretty much a ghost town after business hours, but then again, that means the area is nice and quiet for a good night's sleep.",4,4,0,0
"Value, location and comfort
My family or 4 (5yo twins) stayed there in January for 3 days. It has been renovated and the family room on the ground floor was especially good and worth asking for - a fairly long room so the twins could sleep one end and we (parents) the other and watch TV after they went to sleep. Front desk was helpful. Fairly quiet side street with short walk to subway, cafes etc. Would recommend to families on a budget who want reasonable comfort and good location.",4,4,0,0
"If you have a nice car - STAY AWAY from this hotel!!!
Stayed at this Motel 6 without checking any reviews first. When I first got to the hotel things seemed very uneasy - it looked like the majority of people there were up to no good. Even though I had bad feelings about some of the people I saw staying at this hotel, I checked in anyways and never paid my uneasy feelings much attention. The first night was good, no problems. The second night, on the other hand, was terrible. During broad daylight my car was broken into. I checked out early because of this for the sole reason that the break-in verified my uneasy feelings I had for this hotel. I wanted to get the he$% out before anything else bad happened. This Motel 6 is in a bad area, it don't look like one, but it is. If you own a nice car then STAY AWAY from this location at all cost. If you stay at this Motel 6, your car WILL get broken into.",1,1,0,0
"Ruined our trip to San Diego
We had planned on staying in San Diego for three nights and called a few places and decided that the Hyatt seemed like a good deal. We were told it was going to be $179 for each night, but we informed them that we needed something with a kitchen. They said they had something with a kitchen for $200 so we immediately decided this was a great deal and booked it. We got to the hotel late in the evening with a toddler and an infant. We valet parked the car and had the bell desk take our luggage. When my husband went to check us in, he was told that the room was actually $179 plus $200 for the kitchen. We were disappointed, but since it was late we decided to stay anyways. When we got to the room it was horrible! The room was so outdated and the kitchen was nothing more than an old refrigerator, a small sink, and some old cabinets. There were no dishes, utensils, or dish soap. Then we went into the bedroom and looked around. It seemed okay until we saw the bathroom. They had put us in a wheelchair accessible room, which meant that there was no tub in the bathroom. It also meant that safety features, such as locks, were now accessible to my toddler. We wanted to leave so badly, but since it was so late and the kids were so tired we decided to stay for at least one night. The next morning we checked out and told the person at the front desk about our experience. He was very apologetic and tried very hard to remedy the situation. He offered us a different room, but ultimately we decided to look elsewhere. We were told that they would be remodeling the hotel this week, but in my opinion they should not have let anyone stay there. I felt like it was a last ditch effort to get some money before the remodel. The experience at this hotel ruined our time in San Diego. Instead of sightseeing the next morning, we were busy looking for another hotel and waiting for their check in time. Needless to say, I will not be staying at this hotel again and I will think twice before staying at a Hyatt hotel. The one good thing about the hotel was the breakfast. It was a buffet and our server was really great.",1,2,1,1
"Don't Stay Here!!
I stayed at the Hotel Indigo over the weekend and was severely disappointed. I was traveling with my young children so I picked this hotel mainly because it looked upbeat and comfortable, which is something my children would enjoy. However, it was anything but enjoyable! When we finally checked in it was late and I was ready for a shower and bed. When we got into the room it was hot and smelly, and I quickly realized the air was not working. I called the front desk and they did quickly send a maintenace man up to my room. He fixed the problem with a new facing and was on his way. Then, my son went in to take a shower and realized that the water wasn't draining. So I called the front desk again, and the same maintenance man came back and was anything but happy when I told him the shower wasn't draining. He informed me that he would have to go all the way back down and get a tool to fix the issue and start mumbling something incoherent and walked away. He never returned and the front desk called me early the next morning to ask me if someone could come up and fix the issue now. So needless to say we went to bed dirty and frustrated. The room was dirty, there was some white substance all over the bathroom wall that I seriously don't even want to imagine what it could have been. The beds faced each other and the tv faced the door?! HUH?! In what design world is that a good idea? The hotel charged my card twice and the lady was frustrated that I even brought this up and she had to ""deal with it"". I will NEVER stay here again. 
In summary....
PROS: good location and quick valet service
CONS: dirty, rude staff, dirty, broken appliances, dirty, dirty, dirty....",1,1,0,0
"clean comfortable and great location
The hotel is outdated and could definitely use a refurb but it's clean, good showers, comfortable and in an amazing location for the price. The only thing we found was that the heater was set on a specific temperature and the control had been removed so our room was very cold which wasn't particularly great especially in the morning! That being said we didn't call down to the front desk to ask for it to be changed which coul",3,3,0,0
"Perfect price, great location and really good staff
Amazing location, right near Madison Square Garden, Penn Station, Park Avenue, shopping, Korea Town and so much more. Room was clean, large, and giant flat screen TV on the wall. 
Staff were really nice and immediately fixed my safe and provided me with a new room key after losing the original key. Also, after leaving my phone in the room after checking out and leaving for the airport, I called the front desk and they informed me that they found my phone - truly honest!
Hotel also has large storage lockers to keep luggage after checking out. Really convenient!
Only negative: air conditioner was really loud and cold (no settings).",4,4,0,0
"Makes You Feel Special ;)
From the moment we stepped out of our taxi from the airport onto Hilton property, we were smitten! A gentleman bell-hop greeted us; we experienced considerate & efficient check-in & even though we did not have an executive room or lakeside view ~ we enjoyed a clean, good-sized comfortable one on the 8th floor. The hotel dining is elegant & delicious & the wait staff couldn't be more accommodating. Our every need was met, including needing a dress bag (long story)! We only stayed one night (for an Irish dance competition) but left feeling like we had a mini-vacation too.",5,5,0,0
"great location, but no heating and worst service ever!!!!!!!!
We stayed for 6 nights at this second rate (should be 1 star) hotel thinking it being a holiday inn it would be of a good standard....so wrong!!! We arrived at the hotel at 10pm to be told that they had overbooked and didn't have the non smoking king room we booked available but could put us in a smoking double room with two single beds - after some pushing and explanation of my husbands severe asthma condition (to which they initially stated that the smell of smoke would only be minimal and residual from the previous guest!!) they stated they did have one king room available but it was not clean yet, gave us a drink voucher and asked us to wait - no problems....2 hours later at midnight our room was available.
NYC was going through a cold snap (we were there in Spring) and it was freezing (for us aussies anyway - 10 degrees during the day and even less at night), so we attempted to put the heater on however it only blew out cold air. Thinking there was something wrong with our heater we rang the front desk only to be told that the entire hotel is only heated during the winter months!!!! Seemed strange to us given that the hotel lobby was toasty warm! And not to mention in their hotel book supplied in our room it clearly stated that the heating/cooling was available. The concierge offered to send up some blankets and stated that we shouldnt worry because the weather was supposed to get better in the coming days (which it didnt!) - the blankets we received were thin doona covers!! No warmth did they add to our room!!!!!
on top of all of this, I unfortunately came down with a nasty ear infection and needed to see a doctor. Once again in the hotel book, it stated to see the front desk and they would point me in the right direction - wrong!!! The duty manager stated that I would need to go straight to emergency and that no doctor in the states would see me - she recommended some advil from the hotel gift shop if i didnt want to go to the ED!!! We googled doctors in the area instead and found there was a medical clinic on the same street as the hotel!
Lots of little issues - we asked where the nearest laundromat was and was given the wrong address and ended up carting bags of laundry around NYC asking random people where the nearest one was!
On the positive side, it is in a great location and the rooms are bigger than normal, just a shame about the unprofessional staff and heating!! Would never stay here again - ever!
oh and they have signs all through the hotel stating that if you arent happy with any part of your stay they will reimburse you - what a load of crap!!",1,1,0,0
"Location, Comfort and Great Service
We stayed at this hotel because my husband was attending a conference there. I have stayed at hotels in Boston many times before and I wasn't expecting alot in size. I was so pleasently surprised! The room was quite roomy by Boston hotel standards and the bathroom was much larger than I expected. The bed was super comfy and the front desk and staff were extremely
helpful and friendly.
You can't ask for a better location, right by the Prudential and Copley Place malls. Walking distance to Newberry Street and Boston Commons.
There is a Shaw's Market right across the street. We would buy fruit, juice, yogurt and bread or pastries there for breakfast since there was a mini fridge in the room.
We would definitly stay there again!",5,5,0,0
"Pretty good hotel, great location
I stayed five nights in the Fitzpatrick Grand Central during a business trip. The location is really good, next door to Grand Central Station and only 2-3 blocks down from 5th Ave. Staff was friendly, although I was disappointed when they wanted to charge me a 14 dollar internet rate when all I had to was check-in online for a domestic flight. Having stayed there for almost a week I think it would have been nice if they had just helped me with what was essentially a five minute job. I was then told to look for a Kinko's in the area when it was 23:00 hrs and raining and I was not keen to venture out into the city on my own. A little bit disappointing frankly. But the rooms are nice and clean and the hotel is pretty quiet, so overall it was a pleasant stay.",4,4,0,0
"Great stay
We really enjoyed spending 3 nights at the Donatello as part of our honeymoon. 
We were on the 10th floor and the room had just been refurbished. It was a big room, but the bathroom was very small in comparison, and you could really only fit one person in at a time. The bed was extremely comfy, there was a flat screen TV in the room, TV in the bathroom mirror, kitchenette. All in all, very good standard for the money. Even though there was work going on to refurbish the two floors above, I really didn't hear any noise from the workers.
You do hear quite a bit of noise from the street, but as far as I am concerned that is to be expected when you stay right in the centre of a City. The location is fantastic, just a block from the fab shops of Union Square, Cable Cars, restaurants etc. One day we walked from Fisherman's Wharf back to the hotel, but be warned, you will walk up and down A LOT of hills.
There is a lounge on the top floor where the concierge is situated. There is a gym, sauna etc. on this level, and free tea and coffee all day as well.
The staff we encountered at the hotel were all extremely polite and helpful.
Only a couple of minor gripes to be honest. The first thing is that one of the days the cleaner had left a pair of rubber gloves near the sink in the bathroom near my make up etc. I am just hoping they weren't used to clean the toilet that day!!! Secondly, there are a couple of people that protest with loud speakers every morning at about 7am at the Hotel Frank which is just behind the hotel. This is very loud and goes on for about an hour. At first I found it funny, but then it got a bit ridiculous. However, this is not the Donatello's fault, and it is just unfortunate that you can hear it from the hotel.
All in all I found this hotel really good value in a City where hotels are not exactly cheap. I would definitely recommend to those looking to stay somewhere mid range near Union Square.",4,4,0,0
"Always find embassy suites a good value
Embassy suites is always a good value and this time was no exception. The staff is friendly, especially the sweet lady working the floor for the morning breakfast. We stayed over the Thanksgiving holiday and the place was slammed. That did not diminish the friendly attitudes of the staff.
The only reason I am giving this a 3 is because it could really use some sprucing up. The walls are all white, not much charcter to the lobby area. Most Embassy Suites we have stayed in have been very beautiful with waterfalls and lots of plants in the lobby. This one seemed a little more like a hospital when walking to the rooms.",3,4,1,1
"Great Location - Real Comfort!
We stayed here in January, 2012 and loved the location and comfort of the hotel. The hotel is located directly across the street from the House of Blues and Bin 36. There is a shuttle to and from the convention center which runs every 20 minutes. The bus stop is just down the road. There are plenty of shops and restaurants (Starbucks, too) within walking distance from the hotel. There is a large open bar right in the lobby called the Hana Lounge. The service was a bit slow here and the prices are pretty expensive; but, it's convenient with comfortable seating and televisions screens above the bar. Their restaurant, also off the lobby, called the Ember Grille, is open for breakfast, lunch and dinner. We only had breakfast here on the last day, and it also was quite pricey, with just average service. I would suggest getting up early enough to walk to Starbucks for a more affordable option.
The hotel's gym was quite impressive compared to other hotels. The room was spacious, with a very friendly greeter at the desk, plenty of modern cardio machines, weights and room for stretching.
The best feature of the hotel was the rooms. The view from our room, on the 17th floor, was beautiful and boasted views of the river. Our room was very quiet. There was a king sized bed with a feather bed and it couldn't have been more comfortable. The bathroom was clean and over-sized with plenty of small sized toiletries (including mouthwash) for guest use. The living area of the room had a dresser with TV, a sitting area, and a desk, complete with iPad, for hotel information and directions to local establishments. The hotel offers a ""green"" choice to decline maid service for a $5 gift certificate or Starwood Points. I thought this was a nice touch.
I would stay in this hotel again, without question. I would have given it five stars if it had better service in the Hana Lounge and Ember Grille.",4,4,0,0
"An old Hotel
We spent 5 nights during last January 12. The location is good, being on the Park Avenue near to all the most important attractions and shopping in NYC. But the hotel is quite old (under renovation). We booked a superior double room for about 400 usd per night + taxes but when we arrived in the room we realized it was not a superior... I called the reception and after some ""sorry"" they change the room. The superior room was at the 12th floor, quite big and nice with a partial view on the Chrysler building. The bathroom was quite old but at the end we were happy. We went twice to the bar and the glasses/ cups were not well clean (do you think is normal to pay 60 usd to have breakfast having this service?) Moreover every morning we had a terrible wake up around 8 am by the housekeepers, they did loads of noise every morning in the corridor. We asked the concierge to book a really nice japanese restaurant and they booked a table for us in a Japanere around the corner telling it was the best one...we were really disappointed about that. Finally they blocked the mini fridge the last evening without advising us and we spent 30 minutes by phone during the night to get the fridge open. We think it was a great hotel maybe 30 years ago. You can find better hotel in NYC at the same prime (Essex House)",2,2,0,0
"Superb hotel.
Stayed here for five nights recently with my wife and daughter. We were visiting NYC to celebrate our daughter's 23rd birthday. We had a 2-bed roomed corner suite which overlooked the library and 5th Avenue. The views were amazing, and the standard of accommodation was great. Like other reviewers have said, it's the little things that make the difference here such as free wine on an evening, the free soft drinks in the room, the coffeemaker in the room, etc.
The staff on the whole were excellent. Very helpful and extremely knowledgeable. Special mention to Emillio who booked us in and showed us to our room. He then had a nice bottle of fizz sent to the room for our daughter. A nice touch! Also to Connie for all of her help during our stay and her professionalism.
We will definitely return to the hotel in the future, and highly recommend it to others.",5,5,0,0
"Intimate and welcoming
Our 4 night stay was very enjoyable. Room was great size for Manhattan and nicely furnished. Due to a plumbing problem after the 2nd night, were were graciously upgraded to another (bigger) room. Staff were extremely friendly and accommodating. I am a clean freak and tend to obsess over things BUT....even someone less germ-phobic than I would tell the management that the carpets in the two rooms we had were VERY soiled and unappealing. Fine hotels such as the Michelangelo would be wise to lose the carpeting and go to wood floors and area rugs. Initial cost of flooring may increase but payback would come quickly with easier and better daily maintenance.
Humahuaca25",4,4,0,0
"Rude overnight staff & LOUD alarm going off all night long
I stayed here with my two children after seeing a concert. This was a convenient and inexpensive place to stay with free parking and breakfast. Seemed like a good deal. Boy, was I wrong. The building behind the hotel had a very loud alarm going off all night long every 10-15 min. When I called the overnight staff to see if we could be moved closer to the front so the noise wouldn't be so loud. She said she couldn't without her manager's approval & of course, the manager wasn't available. I asked if she had called the police, as it was disturbing the peace of their guests. She was VERY rude and said because it was off their property, there was nothing they could do. She hung up on me even though I hadn't raised my voice or cussed at her. And, of course, there was still no manager the following morning to complain to.
If you actually want to rest on your trip, I would avoid staying here. I had to drive back home the next day for 6 hours on absolutely no sleep. I'm going back in the next few months and will definitely stay somewhere else.",1,1,0,0
"Great Stay at the Palace
I stayed at the Palace Hotel a couple of nights for a business convention at the Hyatt Embarcadero. The hotel is in a very good location within a few blocks of Union Square. There is a BART station directly in front of the hotel so this was very convenient. Check in was quick and the staff was very nice. The lobby is beautifully decorated and the Pied Piper Bar was a neat experience. The rooms are starting to get a bit dated, but everything was very clean and the bed was very comfortable. I did get a chance to visit the gym a couple of times and was happy with the equipment and the lady checking you in was very nice offering water and towels and at the end suggested I take an apple. I did not go in the pool, but it was a good size and nice looking. I would definately stay here again.",4,4,0,0
"Quiet, Serene, understated elegance
We stayed for 3 nights this past weekend; we were supposed to stay 4 nights however with all of the weather issues in the East we left a day early.
This is the perfect hotel to relax and rest...pure serenity. Like others have pointed out it is not a ""hustle bustle"" hotel and that I truly love! You have all of the amenities of a large hotel with a boutique feel. The room was perfect from the design to the amenities, very smart layout with plenty of space and a lovely fireplace. I actually loved the quiet lobby; I cannot stand waiting in long lines of noisy travelers so the quaintness was welcomed. The staff is very attentive and thoughtful; even though they are a tip less hotel the service is still wonderful. We had packages delivered to the hotel and champagne sent up every night without a flaw in the service. The bar in the restaurant is great for a drink and some charcuterie and the other cozy bar opens around 4 pm. The location is great for all of the high end shopping and a short brisk walk to the lake. We will stay again!!! It is expensive but that is understood if you know the hotel brands/industry so if you are on a budget you may want to stay at a Hilton or Marriott.",5,5,0,0
"Great location
We stayed at the Jewel in August and just loved the little boutique hotel, it was in the perfect location. The rooms where terrific they had this oversized chair that turned into a bed for our son, he just loved it, the beds where very comfortable and the room was spacious with a lovely bathroom. We will defenitely stay there again, note to anyone staying there from canada, they had a TD Canada trust right next door, very convenient. I will defenitely recommend this hotel to anyone and the price is great for a new york city hotel.",5,5,0,0
"Not for me.
I love trendy boutique hotels. Here the front desk and the welcome from the doorman, is all you could expect, pulling in, in a classic 56 car the 'seize of a whale, nothing was too much trouble to get it safely parked. But hotels are not about parking. The interior design is bright and breezy, and promises much but the rooms! Here the bath room is partially partitioned from the room by frosted glass, so you can regale your loved one with your silhouette making early morning bathroom noises. Lovely ! There are those of you this will not trouble, but I like a bit privacy from a bath room, and if you could see my silhouette you would agree. They should bring back the death sentence for bad hotel designers (I am a European so we lack the death sentence as a useful corrective for bad design) especially for those who can not design a proper bathroom. The bar was great, and vibrant and noisy, which is fair enough, its a great bar if you want life, but not for those with mid tone deafness, who have already acquired a partner; as for breakfast, tasty but slow, we are talking waiting for the donkey to deliver the coffee from Nicaragua slow. Am I an old curmudgeon? Yes -- a bit-- but there are great modern hotels, Halkin in London, The Bowery in NY who can do all this properly. You have been warned.",2,4,2,2
"Ants on the beds, bad neighborhood
This hotel is located in a bad neighborhood. Arrived in the room, went to wash my hands in the bathroom, and found dead ants in the sink. As I wondered about that, I layed down on the bed, where I found ants crawling all over the comforters! Then I inspected the sheets, which had burns, ink or what-not stains, and HAIRS as if the sheets had not been changed! I complained and they offered to spray the room for ants (yikes, my kids!!) and finally they ""upgraded"" the room for us. Those issues were gone, but the whole hotel reeks of old cheap cigarrettes, and the breakfast was stale and awful. Did not appreciate finding a roach in the bathroom adjacent to the breakfast room on our way out either. Stay away!",1,2,1,1
"Clean, Polite, NO FOOTBALL SHUTTLE
I recently stayed at this property for an OSU game. Hotel was built in last 5 years, and is very new in appearance and smell. The staff was very friendly and often greeted you as you walked through the halls. Best looking hotel in the area, with many restaurant (fast and sit-down) nearby. Workout facility was clean and had enough equipment for a quick workout. The pool/hot tub were very relaxing and quiet. The rooms were very clean, and well taken care of. I am Platinum with Priority Club and was give a free bottle of water and snack upon check-in, which is all I really expected for a Holiday Inn Express (sometimes I get nothing at Holiday Inn Expresses). 
Breakfast had a good array for a morning after partying. My only concern here was the eggs were watery and cold, and the attendant told me that was because I came down to eat at 9:15am, and the buffet closed at 9:30am. They apparently did not want to refill the eggs or keep them warm since it was the last fifteen minutes. CHEAP.
My only other concern with this hotel was the fact that when I booked, the front desk person told me that they had a shuttle on-site, which I assumed would be good to get to the OSU game. They failed to tell me that they don't run the shuttle on game days. When I told the front desk (day of the game), that I needed a shuttle, they said we don't run those on game days, but I can call you a cab or you can walk (15 minute walk or about 2 miles). I asked why they didn't run the shuttle, and he said because it would take too long to get there and back. It is only 2 miles down the road so gimme a break. I asked the front desk attendant to speak with a manager, as I wanted to be compensated for the taxi ride because I was lied too, since I was getting less services, and I was told they are not available right now, even though one was sitting in their back office with the door wide open. I felt really neglected and that they didn't care that a Platinum member decided to stay there, and was being told indirectly ""don't come back to this hotel because the managers don't care about you."" Also came across CHEAP to me about the hotel management, after they double their nightly rate for home game weekends. I just don't understand how hotel management could be this CHEAP, and not only make me pay $225 per night to stay there, but then take away amenities that come with the hotel under the normal room rate, and make me pay an additional $15 each way in a taxi. Varsity hotel across the street offered shuttles the whole time. 
All in all, this property is a good hotel, but not for game weekends, as they under-staff their shuttle service, and skimp on the breakfast buffet. As a platinum priority club member I expect a higher nightly rate to mean a better hotel with more services, not less. Not sure if I will ever stay at this location again as a result.",3,2,-1,1
"Over priced and over rated dirty hotel
This was not a 3 star quality hotel. The room was dirty, stains on carpet and bath tub. Terrible TV reception. Ice makers were broken on 3rd floor so I had to check 4th, 5th and 6th before finding one that worked. Dark and dingy hotel. No way worth the cost. They nickel and dime you from charging for parking, and even a refrigerator. They wouldn't even let us stop at the front door to unload our bags. The staff were not friendly and or helpful. The hotel was noisy too. Thin walls. Would much rather stay at a lower rated hotel with free amenities like parking, internet, and even continental breakfast. Would expect that paying more for a higher star hotel you would get better service and things like this would be included in the price. Won't ever stay here again.",1,1,0,0
"Older, tired, service lacking
Stayed for 6 night as part of large meeting. Many problems, not the least of which was everyones room eys stopped working at noon each day. Rooms are large, but furnishings old. Curtain hooks were missing, baseboard heater covers were falling off, taps in bathroom dripped incessantly. Great fitness center, however. I would suggest staying elsewhere until someone reinvests in bringing this hotel up to the standards expected of a Sheraton.",1,3,2,2
"Great hotel, beautiful room and good location
We stayed here for one night and booked a great deal in advance on Zuji.
We checked in at midnight due to a late flight and found staff very friendly, although they struggled to understand our Aussie accents over the phone!
The room itself was lovely, and you can walk to all the attractions from the hotel as its in a great spot.
Unfortunately there was a mixup with our booking and despite having prepaid, we were charged for the room again. After we realised this we called the hotel and they were very helpful and reversed the charges.
We would stay here again!",4,4,0,0
"Recent stay in DC
Our family recently stayed here during spring break. As previously noted, the hotel could use a bit of an update (which apparently is planned), but I will say that it was very clean, comfortable and quite pleasant. The location was wonderful as there are several bus lines, the Metro, Walgreens, CVS, Trader Joe's and Whole Foods Market within a very short walking distance. The entire staff was so helpful and kind to us. The room was very large, beds were very comfortable and plenty of hot water. We had a kitchen with stove, microwave and fridge and plenty of plates, pans, utensils to make simple meals. There is a washer/dryer to use as well, which is great when traveling with kids. When our family returns for another vacation in DC, we would definitely stay here.",5,4,-1,1
"Just awful.
I stayed for literally one night only, and checked out the next day. I've stayed in Thai Town in Hollywood before and loved it, but this was the worst experience by far.
The hotel room had either rust or blood stains on the ceiling, there were multiple cigarette burn holes in the quilt, and stains on the sheets. I covered the bed with a blanket I'd brought (so that no part of me would touch the bed), and left the blanket and my pajamas that I'd worn that evening in the garbage the next day.
The doors in the front and back (by the parking lot) were wide open, allowing anyone to walk in.
I was supposed to stay for five days, but couldn't take it after just one night.
I was refused a refund, to boot! Bad business, all around.",1,1,0,0
"NIGHTMARE HOTEL!
I booked a room for 4 nights online. Their web site makes it sound really nice. The lobby looks really nice, and that's it! The girl behind desk didn't speak/understand English very well. The room not only looked dirty but felt dirty. They should have spent the lobby $$ on the rooms! They don't provide rooms with the things their web site says (clocks- they ran out!). No screen on window, electrical outlets coming loose from walls, no one was friendly. Someone kept trying to get in our room. We left next day, they still charged for the 4 days. BEWARE!!!! Cheap is not always better! I've stayed in cheaper places and they were 100% better!",1,2,1,1
"Overpriced and over-rated!
The only things 4-star about this hotel are the room rates and parking fees($18/night). What is definitely not 4-star is the customer service and cleanliness of the rooms. The rooms are nothing special, beds (we got 2 beds - definitely double, not queen), desk, tv and a dresser with a refrigerator in the cabinet (no microwave). The bathrooms are definitely one person at a time. Seriously, you open the bathroom door and you have a 2"" clearance from the toilet. Either the walls are thin or the door is not fit properly to the frame, but we could hear every conversation of every person who passed outside our door. Both nights we were there we were kept up late and were woken up early by noises in the hallway. The only reason I would stay at this hotel is if it was important to be on the hospital or university campus. And then remember to bring your sleeping pills to ensure a good nights rest.",2,2,0,0
"I couldn't fault the Skyline - great value for money
Booked the Skyline hotel due to it's price and good reviews and wasn't disappointed in fact I was impressed with every part of the hotel. The room was large, unlike most Manhattan hotels, the beds were very comfortable, the bathroom a fair size, generous amount of towels. The concierge and bellboy service very friendly, in fact that is what stood out, everyone was friendly and made my stay very enjoyable.
The location is brilliant (49th street and 10th Avenue) with a fast frequent crosstown bus taking you to the centre, Broadway or 5th Avenue in minutes.
The extremely cheap $10 car park, does not let you actually move the car once parked, as it's only $10 per night (until 3 p.m.) . Please understand that it isn't a pretentious hotel it could meet 4 stars as far as I'm concerned, but as it is priced as a 3 star, it offers amazing value for money",5,4,-1,1
"Holiday Inn is A Holiday Sin!
So I came to dallas for a overnight stay as I was leaving from dallas love field the next day to go to orlando so this location was convient since I was also a priority member I thought I would be given ""priority"" on this stay boy was I wrong,
When I arrived after a long flight at around 3pm I was told your suite is not ready which was upsetting considering the fact I had called the day before asking them if I could get a early check in as I was traveling with 3 small children so just wanted to go in the room to get some rest didnt know my early check in request would be actually a late check in reality. As per previous reviews this hotels main problem is they never have suites ready excuse me if check in says 3pm I expect to be checked in at 3pm not 3 hours later as was the case.This hotel really needs to get there house keeping in order they either dont have enough staff or start cleaning rooms to late in any case waiting 3 hours for a room is unnacceptable, I dont care how many free food vouchers or drink vouchers they give you I didnt come to a hotel for a meal I came for a room!
So after about 3 hours in the lobby waiting for a room they wouldnt tell me what the heck was the hold up it dosnt take 2 hours to clean a room I even actually offered to go clean it myself as the wait was unbearable 3 tired screaming kids didnt help the matter and this hotel had the nerve to say the kids were being to noisy and running around disturbing the lobby! Excuse me if you would give me a room there wouldnt be a issue.
While waiting for a room in the lobby saw several muts coming in and out one took a dump on the floor I didnt even know they accepted pets at this place or else I wouldnt have stayed I can understand allowing small pets under a certain weight at a hotel but this place allows every and all types I saw a bull mastiff a pitbull golden retreiver you name it since when is a hotel a dog kennel!
After finally being given a room 3 hours after 3pm which was supposed to be check in the room was still dirty at this point I didnt care tried to relax and watch some tv but was surprised the remotes didnt work turns out they didnt even have batterys in them when I called the front desk to advise them I was told use the remote from the other tv which the room had 2 tvs but the other remote didnt have batterys either!
It was just problem after the problem the sofabed was broken when I complained about that I was told finally that was the reason the room was not ready in the first place!
This place needs to really shape up hire more cleaning staff quit allowing all kinds of muts into this place and quit trying to throw free breakfast vouchers around to try to fix the problem. I wont stay here again i know that much.",2,1,-1,1
"Friendly and helpful staff, reasonable price
Stayed at this hotel one night while on business in the area. It is an older hotel but well maintained. In my opinion the biggest plus for this hotel is its friendly staff who wanted to make sure your needs were met. At breakfast, my server checked several locations to see if they had the kind of bagel I wanted - they didn't but I appreciated the effort and stuck with my original choice! I went to arrange a cab for a short ride and the transportation captain said they would be happy to take me in their van when I was ready and followed through with someone ready to go when I came back - great service! One complaint is the air conditioner took a few hours to really cool down the room - it was hot and steamy in Dallas so maybe that couldn't be helped. The price for my stay was reasonable compared to other hotels and the location convenient if you have business in the area.",3,4,1,1
"Great rates and wonderful front desk staff BUT marijuana smoker and dysfunctional door!
We booked two rooms right next to each other, when we returned at 4:30 pm one room had been cleaned, the other had not. When I went to the front desk, the attendant was very helpful and staff was immediately sent to our room. The man who is charge of housekeeping greeted us and made numerous excuses why the room had not been cleaned--asking numerous times about the ""do not disturb"" sign (which was not on the door) and the dead bolt. Turns out the door was not locking/unlocking properly and he thought someone might have been sleeping. I asked if a courteous call was made at all through the day and he said no. I felt like we were being blamed rather than assisted.
Later during our two-night stay, we smelt very heavy marijuana smoke. Turns out someone had been smoking pot right outside our door--the window at the end of the hallway (right by our room) had been opened and their ashes lay right on the windowsill. When we approached the front desk they said that had never happened before and they would investigate. We asked for an air freshener and returned to our room.
Even thought the rates were great, the front desk staff was wonderful, and there was a Mexican restaurant & Bob Evans right next door, the other issues made for an unpleasant stay. I would not stay here again.",3,1,-2,2
"Dirty and dark
The room was like a cave, with no natural light at all as the windows faced a very close solid brick wall. The bathroom was dirty, with mold in the shower. And the El train right outside was very noisy. A terrible experience.",1,1,0,0
"Smelly room
Room was filthy and smelled terrible. Had to buy a bottle of Febreeze to treat smell. Second time staying at this property and will probably not be back for a third time. also leery of all Super 8 now.",2,1,-1,1
"Great location, but just OK hotel
We spent 3 nights here recently, and were not overly impressed. Our room was tiny and fairly dark. The room had been recently renovated and was clean, but the air conditioning unit was very noisy and had just 2 settings--on and off. One elevator was out of service all weekend, which made for a wait for the one working elevator. 
The positives: There aren't many hotel choices in Lincoln Park, and this hotel is in a fabulous location across the street from Lincoln Park. Our room had a lovely view of the lake (albeit through dirty screens). Perennial Virant, a wonderful restaurant, is conveniently on the first floor. And we got an Orbitz special which made the average charge per night fairly reasonable. If we'd paid rack rate, we'd have been very upset.",3,3,0,0
"In need of a facelift
Pleasant international staff in OK public spaces. Food and restaurant pretty limited - given many other nearby choices, might avoid. One elevator down during stay (mainly used for freight, so competition between laundry and guests was a bit strong!). Rooms pretty small, even for DC. Place a bit worn at the edges - and needing some sprucing (and better vacuuming). Decent location.",3,3,0,0
"Perfectly located base to explore beautiful San Francisco
We have just returned from our long awaited dream holiday to beautiful San Francisco. We chose this hotel based on location and price - we were certainly not disappointed. It is perfectly located for everything we needed - very close to bus and two cable car stops, restaurants, Fisherman's Wharf, Pier 39 etc etc. What was an added bonus is that this is a fantastic hotel, we loved it.
Apart from the fantastic location, what really makes this hotel special are the staff, they are exceptional. They are so helpful and friendly, from the guys helping you to unload your suitcases when you arrive, the front desk staff, concierge, restaurant and the housekeeping staff. They always had a friendly greeting for you, whenever you happened to bump into them. I would especially like to thank the wonderful Concierge service - so helpful and full of knowledge about San Francisco and how best to get the most out of your visit. The hotel is exceptionally clean and well run, our room was comfortable and had everything we needed (except a kettle) - we did have a coffee machine, but we're tea drinkers, so we did miss our morning wake-up cuppa tea. But that's just a small detail and didn't detract from our overall enjoyment. We didn't have any view from our room, but it was quietly located and to be honest this didn't matter as we were out and about most of the time anyway.
We had an amazing and memorable time in beautiful San Francisco and we're so pleased that we chose the Hyatt at Fisherman's Wharf as our base - we really hope to return again one day and will definitely be staying here again if we do.",5,5,0,0
"Crooks.
We booked a huge load of rooms for our wedding... the room rate which we were told was low, was higher than advertised prices, and the room category they promised us was not provided at all, they provided smaller, lower floored rooms.
This property can not execute anything. If you leave a message for someone, they never get it, they DO NOT have a bellman, and their is construction across the street all the time... STAY somewhere cheaper and better...",1,2,1,1
"Exceptional and over the top!!
Traveling with my 9 year old for a girls ""rock-n-roll weekend"" to see Aerosmtih at the Hollywood Bowl, the team here went over and above, decorating our suite in advance with balloons, streamers and my daughters favorite snacks! Seriously? What other hotels would do that? Their rooms here are amazing, the pool is awesome, the bar intimate, the in-house restaurant a great place to grab a meal - everything was perfect. Room service (breakfast) was the only so-so experience - but everything else, service, experience, location - outstanding! We did have an incident with a bag while there but it was handled professionally by the manager. LOVE KIMPTON - HIGHLY RECOMMENDED!!",5,5,0,0
"Adequate
The Whitehall's best feature is its location. The hotel itself is in need of some TLC in the lobby area. The lobby is also very small and was crowded whenever there were more than 2 people waiting to check in. One of the elevators got stuck on my floor and was out of operation for a period of time. There is a second elevator, though both are very small. My room was clean and spacious. It was an adequate place to stay for one night but I would hesitate to stay there for any sort of extended stay.",3,4,1,1
"Ok for one night
It's Ok if you need to stay close to the airport the night before flying out. I would not go here for any other reason. The towels had long black hair in them (and they weren't mine being blond). Everything else seemed clean though. There is a lot of traffic noise from the nearby I5. You could even feel the big trucks passing. The room was shaking. I have had better service in motel 6.",2,3,1,1
"Excellent Staff & Hotel
Can't say enough great things about our stay at this hotel! All the employees are extremely helpful, especially Mike who made us feel welcomed and right at home! Great rooms, decor and the rooftop night club is a great in house addition to an already amazing hotel.",5,5,0,0
"First time in Hollywood
Fantastic location very close to everything, walking distance. Service was great, breakky very nice and plenty of it, place is a little old and we had to have bath and shower running at the same time, but all in all very clean. Staff very very helpful and friendly",4,4,0,0
"Worst Service/Staff Ever
We paid for a one night stay on a Saturday night and we were robbed of our money. The lady working at the front and rent-a-security guard on duty that same night evicted my boyfriend and I. We planned on staying at that hotel because it is near another hotel where we visited some friends. Apparently, their security guard claimed that we were running down the halls banging on walls and being obnoxiously loud. We were told to leave within 20 minutes of just getting back from seeing friends. We were accused falsely and discriminated just because we are in our 20's. They also denied us of extra pillows, which we asked for several times. It was a huge inconvenience to find another hotel so late at night. We asked for a reimbursement, however; were denied. So we filed a claim to our bank, won the claim, and rightfully got our full amount back. I would never recommend this hotel.",1,1,0,0
"Very Bad Place to STAY.
My family booked for five days in this hotel,our first night we already discover we have an unpleasant visitor (roaches) ,floor is too dirty,place is so small,front man very rude especially the morning guy.I would highly not recommend this hotel we end up checking out the next day.it my worst experience.Also it a very bad neighborhood.",1,1,0,0
"Worn and Mildewed
i just returned from two nights at the Edison and I was very disappointed by my room there. The beds were hard and the pillows were lumpy...the linens were old and worn. The bathroom had a distinct odor of mildew and the towels were skimpy. The furniture in the room was also quite worn and there were too few outlets for charging electronics. For the price, it was just a terrible room. The only positives are the location (if you like the hustle and bustle of Times Square) and the coffee shop next door. Never again!",2,2,0,0
"Not kids friendly, but dogs friendly
The room is open and roomy; however, the ""fresh"" friuts on the tray were old. The strawberry's stem are all dried out. There were treats for the dogs, but not for the kids. The services are excellent. The restuarant in the labby had great food and service. During our stay the elevator took a long time. If you have kids think twice, but if you have a pet you may want to come.",4,5,1,1
"Decent stay - great staff.
Being a frequent traveler, I stay at TownPlace Suites all over the country. This property is old in terms of TownPlace's. (I'm guessing it's a converted property?) Older carpeting.. older TV's etc... Bathroom fixtures & tiling looked dated... 
Being there for the weekend.. It was ok. I often have long term stays.(Avg 5+ days) I would not have stayed here long term. There was weed smoking in the parking lot.... EACH NIGHT. Loud music in trucks & cars at night. If felt more like So Central LA than an extended stay hotel in NC. 
The staff was GREAT!!!!!! Breakfast was typical. Ended a little early but the hostess was REALLY nice. 
Location was great. Less than 5 mins from 85. Close to a few strip malls & restaurants. 
May stay again..",3,3,0,0
"Not the best of experiences
I do not normally leave reviews for the hotels I stay at when I travel, but this one warranted it. There are several things that I liked about this hotel: the lobby, the parking, and the staff. That is about it. 
The lobby looks great and the parking was convenient, we needed a conference room on the fly and they accommodated our group with ease. Thank you Robin.
I am not sure if it was the beds or pillows, but I had a hard time sleeping the two days I was there. Not only that, my room was at the end of the hall where there are 6 doors right next to each other...I can't event start to explain how loud that was, especially when people are coming in and out of those rooms all night. I thought it was just me and I was being cranky, but several other people in our group staying there mentioned the same things, especially with not being able to get comfortable in the beds.
To top it all off, our group of 6 went to the restaurant off the lobby for lunch. We waited for 20 minutes at our table after being seated without one person acknowledging our presence. A couple of the waiters event looked at us a few times and just ignored us. Finally we decided to leave and go across the street (Perch Pub lunch was REALLY good) and one of the waiters came over and started giving us attitude for leaving.
The next day we moved our rooms down the street to the Courtyard Marriott next to City Hall, and I finally got some sleep.",2,2,0,0
"DON'T STAY HERE!!!
I stayed here for four nights in early May, 2012. Rooms were noisy, with doors slamming down the hall all night long. AC unit was also noisy as it cut on and off all night long. Bed was very uncomfortable. FOX NEWS was blaring 24/7 from the lobby TV, and when I asked if they could change it, they said they could/would not. A minor thing for them perhaps, but I was highly offended by it. I won't be back.",1,2,1,1
"NYC
Excellent staff in the hotel, very friendly and helpful. Rooms kept clean and neat, some rooms/floors look tired, probable updating soon as some floors appeared more up to date than others.
Excellent location, walking distance to Broadway and Times Square. Good value.",4,5,1,1
"Too much noise
I was woke up about every 20 minutes by a siren outside. The place needs to do something to sound proof the rooms. 
The bar and the gym closes at 7:00 PM, at least on Sundays. Is not a nice part of town.",2,2,0,0
"Spacious room
We stayed here for two nights before leaving LA. We chose it primarily due to Trip advisor comments and were not disappointed at all. Gorgeous hotel, quiet although it is downtown LA. Loctaion was not important to us as we were collected by tour groups from our hotel.
The restaurant Noe is superb, we checked in wearing shorts and t shirts and were told not to worry about changing for dinner to go straight in which was lovely. Food exquisite, amazingly presented and fantastic servers.. Loved the urns of chilled water in the hotel foyer, either citrus or berry. Check in fast and very courteous. Excellent breakfast...",5,5,0,0
"Clean and Cramped
Aside from the lovely roof terraces on the 15th and lobby floors, the hotel room was a bit cramped. Fine for one night, but the room was made for a tiny person - and I'm 5'3! The bathroom was so small that while I sat on the toilet, my knees touched the wall. When I bent over the sink to wash my face, I was hitting the door behind me. The bed was very comfortable, however the air conditioner directly behind the headboard was noisy. Needless to say, I turned off the A/C so I could get some sleep. I stayed on the 8th floor in a ""newly renovated"" room. It was very hip, clean and just enough room, but I felt like I was in my walk-in closet at home. The front desk check-in was quick and pleasant. The check-out was too long of a wait.",3,3,0,0
"small spaces can suffice
Spent 3 days in The Big Apple. Stayed at the Paramount which is a half block off Times Square. Very convenient to theatres and museums. Walked to most events with relatively short taxi rides to others.
Hotel recently refurbished. Clean and vibrant place with reasonable rates for NY. Total cost for 3 nights $750. 
Room small, as in very, but nicely decorated with a few signs of it's old age on the door jams. Don't bring a large suitcase as the standard room won't accomodate two of you and two large suitcases very well! 
Handy breakfast spot off the lobby at Dean & Deluccas- again reasonable, for The City.",4,4,0,0
"This hotel was not good
I stayed in this hotel on one of my business trips and as a Hyatt loyalty member thought to give this hotel a try. It was a mistake! Aside from Sean the concierge who was great, the hotel was dirty, overpriced and the service was not good. I apparently overpaid for the hotel when I a couple in the elevator told me they paid a third of what I did for the same type of room. That really irked me. I did end up checking out and going to the W which was great. 
The main problem was I received a survey request from the hotel and I took time to complete it listing specific details of what needed to be improved. I even gave them my number to contact me to discuss. I thought rather than writing a public review I would give the hotel the opportunity to address it directly with me. Unfortunately, no one contacted me so I decided to post this review in the hope it will be useful for other travelers.
In general I enjoy staying at Hyatts, and as a member of their loyalty program try and stay with them as often as I can. However, this hotel needs to greatly improve in order to be competitive in the Chicago area, and if they seek customer feedback, they should act on it.",2,2,0,0
"Worth the cost!
Wonderful hotel in Austin, very convenient, great ambiance and the hotel staff was extremely attentive. Worth the cost.",5,5,0,0
"Too Much for Too Little
Unbelievable lousy deal! We thought we got a good rate at $111 per night, but the room was maybe worth about $65. The room was incredibly small. There was only ONE chair in the room, NO table, NO microwave, NO place to put your luggage, and NO space to move around. I guess Radisson thinks that a Sleep Number bed and a LCD TV is worth charging people a lot of money for a small room. The location of the hotel is terrific if you want to be on top of Fisherman's Warf. If you have a car, they will rip you off big time for parking. They get $37 a day and then charge you an additional 14% for taxes so you end up paying over $42 a day to park your car...unbelievable! Oh...and don't expect a breakfast in the morning like almost every other hotel chain is providing, because you won't get it. If we hadn't pre-paid for a lower rate, we would have checked out after one night and gone somewhere else.",1,2,1,1
"Not so great
I am a Marriott elite member, but this experience was not that great. The rooms appeared to need renovation, and it was expensive for the ""motelish"" feel of the room. 
They did offer a pass to a very nice gym in the inner harbor. The location is GREAT! I love this area as it provides very nice restaurants, a Whole Foods, and a movie theatre all within one block walking distance. The breakfast was just OK, and kind of pricey for the limited choices.",3,4,1,1
"Great location with a personal touch.
Hotel and staff were both excellent. Location is perfect - in the middle of Times Square and Theatre District, close to subway station, Rock Center, Radio City, etc. Room was very clean and well appointed. The cafe area was perfect for chilling out at the end of the day, and was a great place to relax with friends that came to see us from CT. We travel quite a bit and really enjoy these smaller hotels. They are not pretentious like the large luxury properties, and the staff is a lot more genuine. We stayed in a similar TA recommended hotel in Istanbul and it was great. I'd highly recommend this hotel to anyone vacationing in NYC.",4,5,1,1
"Old building with problems in downtown LA
Of course, I don't expect much from one of the cheapest hotels in LA, but place is really below average. In addition to the slow elevators, smelly rooms (despite being non-smoking), and unscreened windows, this place lacks even small amenities like a guestbook with a channel guide for the TV. It's a shame too, as they seem to have an excellent selection of channels which are indiscernible unless you're intimately aware of satellite frequencies. But even this amenity is marred by $5.00 wi-fi with slow speed. 
I cannot recommend this place unless you are traveling and spend very minimal time in your room.",2,2,0,0
"A Lovely Stay
The front desk staff was welcoming and helpful, my room was large and well appointed, the bath products were great, and the property was well maintained and clean. The front desk staff made a reservation for me at the Island Creek Oyster Bar and then called to confirm the reservation and slipped a confirmation note under my door. I would highly recommend this hotel to anyone.",5,5,0,0
"Friendly Vacation
Great rooms, excellent service. Our rooms were not quite ready upon our arrival, but they took our luggage to set aside and had it all ready when we returned that evening!",5,5,0,0
"Poorly managed, run down in a not great location
Its not a good hotel that is made worse by management that sets an incredibly low standard. Spoke with the desk manager about an issue I had. The guy could not have been a more pompous fool. I ended the conversation. To put it politely he is a guy who obviously manages up.
In the rooms they have phones with one of those buttons that you hit for all services. If you hit that button the person answering lets you know in their tone and attitude that you are bothering them, but they will put you through the the department they feel you should have called in the first place. This happened three times. I went into the gift shop. There was a nice kid working there, but he couldn't be bothered to get off the computer he had on his lap when I walked up to the counter. We were less than five feet away and I was facing him at the counter. He decided to play some sort of power trip. So I told him I needed two bottles of water in a somewhat New York assertive tone. I used to live there. Then we got along fine. He really seemed like a nice kid, but there was obviously no one who cared how he did his job.
The neighborhood isn't bad, but why would anyone want to stay there. If you are in New York there are a lot better options than this place.",1,1,0,0
"Love this Hotel!
Hotel 140 is a basic hotel. Very clean rooms and staff so friendly. I have stayed here twice and enjoyed each visit and had no problems at all. Beds very comfortable and rooms were quiet.
Great location in Boston and rates are affordable. Will stay here again and again!
Love the in the wall ironing boards!!",5,5,0,0
"High End Photos - Mediocre at Best.
Looked online and found the Blake Hotel and it's fabulous photos. The service was okay - not overly friendly, but not rude. My room was EXTREMELY small and faced another building that was under construction - I think it was Phase II of the hotel renovation, not sure. There are no vending machines in the hotel and it was somewhat clean. I did like the way it was decorated - very contemporary with a NYC flare. 
The worst part: There is NO coffee machine in the rooms. This is actually the reason I will not be able to return to the hotel again.",3,3,0,0
"Was nothing it was supposed to be.
The reservation was wrong. I was charged more than I was supposed to be. I had to pay MORE for the original reservation that I was supposed to receive. It was difficult to work with the front desk. Poor customer service. Everything was under construction. Place was a mess, and the elevator wasn't working well.",2,2,0,0
"average hotel, close to airport
there really is nothing to say: this is an average hotel near the airport, with few amenities to make it special or distinct. the staff are friendly, the hotel is clean, and the price is right.",3,3,0,0
"Clean but small
Recently stayed here with a couple friends on a weekend visit to NY. This hotel is situated in with bars and small restaurants and walking distance to everything; very convenient. There is no parking of course, as is the case with many NY locations so loading and unloading is a small hassle. When we went up to our room, we saw housekeeping cleaning: a good sign! Then we went to our room. VERY small, beds very small as well. One of my friends had to use the space in the bathroom to open her suitcase! Also, in the bathroom there is no ventilation or even a fan. That can be problematic with a small room. Other than that, the gentlemen at the front desk were fine, speedily checked us in and out (although somehow lost record of payment but acknowledged we had paid) and the rooms were very clean. Fresh towels provided daily. I would recommend it to anyone visiting the LES on weekend that doesn't expect too many amenities or space; no frills but wants a clean, easy stay.",3,3,0,0
"We've chosen well!
I would recommend Park Central NY for your next visit to NYC and if you would like to stay in Manhattan. 
Advantages: 
Walking distance to Central Park (3 blocks north); Times Square (about 6 blocks south) and Broadway/Theatre District (1 block west); 
7th, 6th and 5th Avenue amenities, attractions are all close and if you are ready to walk, it's a great place. There are a few cafes and restaurants within a two-block radius that are open 24 hours. 
The 7th Avenue/57 Street Subway station is also underneath the hotel that serves the N, R, Q lines serving local communities almost anywhere south of Uptown (including Times Square/42 Street, 34th Street, and the Financial District/Wall Street). I advise use the Subway for quicker commute instead of the transit bus (from hotel to Wall Street, only took about 20 mins with stops). 
Saleem the front desk agent also upgraded us to a higher location room with a bit of a view of Times Square, without increasing our booked room rate. We even checked in earlier than 4 pm (about 1:30 pm). Great service! 
Disadvantages:
Rooms are quite small (but you're not staying in your room all day). 
There is never a quiet time in the lobby-- everybody seems to be coming and going. 
If you're ever there and turns out they undergo a routine elevator maintenance check at 0900 AM, expect to wait about 30 minutes to 1 hour to use the elevator going up or down (I had to use the stairs from our 20+ floor room). 
I advise against using Concierge for booking tours, ground transport or Broadway shows as it is expensive. Book it yourselves directly to the provider such as Ticketmaster. Ground transfers to airport, I would recommend any official and NYC-licensed providers serving the major airports. Do your research, compare rates or be gouged. 
Wi-fi is not free; expect to pay $ 14.10 per day for wi-fi in your room. I asked and negotiated if I can get it for free or even half the price, but they wouldn't budge. If you can survive without internet in the room, get it somewhere else like the Starbucks on the corner which has free wi-fi.",4,4,0,0
"I expected better.
I got a room at the Westin using Travelocity's Top Secret deals. This made the room a good deal, although I'm having a bit of an unresolved dispute right now about an extra 3rd person fee that was charged that the hotel says they don't charge.
The area to unload your car is almost non-existent. We pulled into a bus lane across the street and ran our bags over. At $60/night, we chose not to park our car at the Westin, but instead found a public parking lot close by where we paid $20 for 24 hours. 
When checking in, I was told that we had a King room. I asked if there was a sofa or pull-out bed since there were 3 of us. The clerk said that she would change us to a Deluxe room with two beds instead. I again asked if there was enough room for 3 to sleep and she said that there was a chair in the room. I assumed that she knew their rooms and had mentioned the chair because it would be big enough for someone to sleep on (like a chaise). Turns out the room had two double beds and a VERY short chair. I have short legs and still found it uncomfortable to even sit in - no way anyone could use it to sleep. We went out to eat and catch a bit of sightseeing. When we returned, I asked the front desk if we could get a roll-away bed. I was told that they can't put roll-aways in rooms with 2 beds, but I could have gotten one in the King room that I originally had reserved and that they would have comped it since I had already paid an extra fee for the 3rd person. Because it was pretty late and we were tired from an extremely long day, we opted not to change rooms and I ended up sleeping on the floor.
Aside from the room confusion, the only real complaints were that the faucet ran hot and warm water rather than hot and cold and the shower/tub filled with water while showering, then drained VERY slowly.
On the pro side, great to have Starbucks coffee in the room, free internet with Starwood membership and plenty to see and do within walking distance.",3,2,-1,1
"Odd Amalgam, But Very Good Overall
What's in a name? This is a Four Seasons Hotel that uses the Ritz Carlton name as a doing-business-as type arrangement. That's not a problem, unless you have a goal of collecting or using Ritz Carlton frequent traveler points on a stay here--they don't apply.
The hotel, adjacent to the old Water Tower is well run with the usual amenities one expects at a Four Seasons or Ritz. The configuration is a bit odd, however. On arrival one must take an elevator to the 12th floor lobby to check in, and then a separate bank of elevators to rooms on floors 13-31. Check-in and out were flawless and the staff does try to call you by name. The lobby and meeting rooms are well appointed, and catering for business meetings was well done. Our group of 25 held 3 days of executive business meetings here. The higher floors (above 31) of the building are private residences with separate elevators/entrances. The location is convenient to many sights and shopping opportunities.
My room (2721) was well furnished, clean, and well-maintained, but a bit small for this level of quality and the shower was a bit cramped next to the toilet in a small room off the double-lavatory area of the bathroom. This would not seem a big deal in many lesser quality hotels, but seemed a bit off for a Four Seasons or Ritz.
Catering for our meetings was generally quite good with some odd exceptions. For example, a request for iced tea at a meal took 10 minutes and resulted in a beverage clearly made from a powdered mix. Not what one would expect at a hotel of this genre.
The service was generally first rate, although one day (out of 4) my room had not been made up by 2pm. When I called housekeeping that was quickly remedied.
I would have rated the visit excellent apart from the room size/configuration, nasty tasting iced tea, and missed housekeeping day.",4,3,-1,1
"THIS BEST WESTERN IS A BEST EXPERIENCE
I Have Stayed Here Multiple Times And Not Only Is The Hotel NICE, CLEAN, AND REASONABLE, Its Convenient,... BEST OF ALL... My Experience Has Been That. All of The People On Staff There Are Exceptional !!! I Would Not Stay Anywhere Else In JAX at This Point !",5,5,0,0
"""Newly renovated"" means ""Construction overhead""
When we called to make reservations, the group salesperson gushed that the hotel had recently completed ""extensive renovations."" She used the past tense regarding these renovations, and somehow failed to mention that the ""renovations"" were not, actually, ""complete."" 
Perhaps we should have noted her error when we couldn't squeeze into the parking lot past the 100-foot construction crane. ""Maybe they still have a little roofing to finish up,"" we thought. ""Perhaps they added skylights!"" 
Or we might have gotten a clue that the ""renovation"" wasn't ""complete"" when we checked in. Drywall dust shrouded the lobby like spray cobwebs in a haunted house. 
""Oh, well,"" we shrugged, ""it takes a while to clean up after a renovation."" 
But once we settled into our room, we could no longer deny the truth: people were hammering all around us.
One floor above, it seemed a floor was being installed. Next door, could it more drywall? The workmen seemed happy enough, at least, singing at the top of their lungs during any audible break in their use of power tools. 
Construction generally goes on during daylight hours only, so we tolerated it and looked forward to a good night's sleep. Most of it was indeed good. 
Until the fire alarm at 1 am. 
And the second fire alarm at 3 am. 
The next day, when we insisted on being moved to another part of the hotel, and the gentleman at the front desk let us know they planned to rent our room to someone else that very night. ""You're going to rent this room again?"" I asked in disbelief. 
""We'll probably give it to someone who's just staying one night,"" he said. 
""So they can't do anything about it,"" I finished for him.
""Yeah,"" he said resignedly. ""Something like that.""",1,2,1,1
"Cheap and ok for one night
We stayed one night in August 2012 during our trip from LA to Sequoya National Park. We choosed it because it is near the high way and because of the price. The Hotel is a classic Motel. The room was old and not very clean, but at least bed was comfortable and towels were clean. Anyway, we were looking for a cheap stay and we were ok with quality/price we get. If you are looking for a cheap stay for a night, this hotel is ok.",2,3,1,1
"A little too close to the freeway
This is obviously an older property, but they have worked hard to make the rooms nice. It is close to many restaurants which are in walking distance. Unlike most La Quintas I have stayed, the breakfast is more packaged - I didn't notice too many people taking advantage of the free breakfast. Unfortunately, we were in a room that faced I-10, so the truck traffic was really noisy. There also seemed to be a colony of feral cats that live in or around the parking lot. The staff was very nice, however, and check in/out was smooth. Internet was consistenly good.",3,3,0,0
"paint it, polish it, varnish it. Its still a turd
Why is one of the most famous hotels in the world ranked 178th in New York ? read on. I have waited 6 weeks to write this review because of waiting for a response from The Asstoria re the many problems we had whilst staying there. It is only because of the satisfaction I have had from Kuoni that I will now share our experience. 
 We booked a 4 night stay at the Asstoria as part of a package tour to the USA. 5 nights in Vegas (Ceasars Palace) Excellent. 5 nights in Boston ( Nine Zero ) Out of this world. Then the Asstoria. 
 Our check in went well and the place really did look impressive. I asked if a package which I had arranged to be delivered to the Asstoria ( with prior consultation with the Asstoria) had arrived, I was told No. On arrival at the Queens room We could not help but think it looked very very tired, and lord knows why they would call it a Queen room coz I don't personally know the Queen but I am sure she would not stop in one of them. Her Corgis might. My wife asked me to have a look at the wardrobe, It measured 2 foot across, inside was the wall safe and a 2 dollar ironing board. There was room for two of her dresses and everyhting else was/would be creased to high heaven. I quickly worked out that I would be living out of my suitcase. We went out within 1 hour to explore New York and arrived late that evening after a good evenings night out. As soon as we got to our room we got ready for bed. I tried to flush the toilet and there was no water. It was the same with the Shower and taps. My mate next door rang me and said they had the same problem. I rang the reception and they told me ""There was an unforssen problem with the water"" and that they could send some bottled water up to the room so we could clean our teeth. I did not have the nerve to ask how many bottles it would take to get rid of a Number 2 or to have a shower with. The 2nd morning we got up and water had returned as you would expect. Also posted under the door was a letter of apology and it said we could have a free upgrade when we next book the Asstoria. We went down to the reception and I asked re my package, I was told it had still not arrived, I contacted the Supplier in England who asked for my full address via email so they could confirm the package had been sent. We had a good day in New York and had a quiet evening in our room. 
 We got up that next morning and my wife had an terrible sore throat with the air con vents blowing on her all night. I turned the vents in the opposite direction and they were thick with black dust.I left a note on the dressing table asking for the vents to be cleaned and also for someone to have a look at the dressing table lamp which we could not turn on. This lamp was in the corner of the room where my wife could use the only socket to dry her hair. I went to reception on our way out to view New York and asked re my package. It Still had not arrived. We had a good day in New York and returned to the Asstoria. I asked re my package and it still had not arrived. On arrival to our room the problem with the air vents or lamp had not been resolved
 That night we went to our room and my mate told me to do the same as he had done the previous night and turn off the air con as my wife was really suffering by now and to lift the windows a couple of inches, you couldnt lift them much higher anyway because of some catches on the windows. The windows were as stiff as anything, eventually I managed to lift a window an inch and as I put my fingers under it to lift it, the window suddenly dropped and trapped the end of my finger cutting it open. I was livid. after a plaser and a large Baileys I was in bed doing my best to try and chill out. (The bed was really comfy). About 10 minutes after trapping my finger, there was a knock on the door. It was one of the service guys, He asked if we ahd taken a shower in the last half an hour. I told him we had taken a bath. He asked us not to use the bath or shower again during our stay as the bath had emptied its entire contents onto the ceiling below us and was causing a massive bulge ready to burst at any time. I was livid. I told the guy of our problems whilst staying there and by this time I had had enough. I apologised to the guy for having a go at him but I was shaking with rage. About 10 minutes later the night shift manager rang and asked us to move rooms. Basically I told her in no uncertain terms what had gone off and that at 9.45pm sat in bed in me jim jams I was not moving. My finger was throbbing, my wife was run down with her sore throat etc and we were asked to move. In essence I told her ""to get stuffed"" and that I could not wait to get out of the Asstoria"". That night we did not sleep to good.
 The following morning I asked re my package which was the last full day which we had in New York/Asstoria. Again I was told it had not arrived. I turned on my wifi and recieved an email from the supplier in England which said ""The package arrived at the Waldorf Asstoria On the 11th Sept"", 3 days BEFORE we arrived there. The package was signed for by a Mr Manny Rivera. My head went. I went to the desk and asked for my pacakage. They told me they could not find it. I asked them to speak to Mr Rivera. I was told he was not at work that day and they could not contact him. I was shaking with rage. It was the straw which broke the camels back. I told my wife and 2 friends to disappear as I was ""about to kick Off"". I asked at the reception desk to speak to a manager. I was told they would fetch one. I was stood like a numpty for 10 minutes and no one had come, so I asked an oriental woman behind the desk "" Has anyone asked for a desk manager to speak to me yet, ""she said she was a manager and no one had told her I was waiting to see someone"". I told her she ""had 30 seconds to get a witness at what I had to say and find a quiet room or we can do it in the main reception room"", (swear words omitted). I sat down with this young lady and her male associate and laid into the pair of them for 10 minutes, I effed and blinded til I was blue in the face. I was offered free spa treatment, meals in the Bear tit resturaunt or whatever its called. I told them to get lost, I did not want anything off them. How could I lay on my back trying to chill out on my last day having had 3 days of hell in the Waldorf, when my friends were exploring NY we had made plans months ahead. I told the pair of them that the only thing I wanted was my package. I was assured that everything would be sorted. package, light, air vents. We spent the rest of the day in NY and had a good day.
 On arrival at our room we could still not use the bath or shower for our final night, In four nights stay we could only use the bath/shower once. but the light and air vents had been cleaned. To work the table lamp you had to turn on the bathroom light at the other end of the room to make the circuit, eh. We had a lovely letter of apology from the room cleaning manager apologising for the problems and a nice bottle of wine and a box of chocolates. I then asked my wife ""wheres my package"". It was mowhere to be found. I went down to the reception desk and asked ""where was my package"", I was told that it could not be found. Once more I was raging. I was then asked for a ""tracking number"", I told them they were ""taking the micky"". The tracking of the package would only guarantee its arrival at the Waldorf Asstoria, Which it did when it was signed for by Mr Rivera. It would not say which shelf he had put it on, or pocket he had put it in. I went back to our room and told her if she so much as looked at the chocolates or wine then I would end up in Alcatraz. We checked out the following morning and the package had still not been returned from someones pocket. I was told that it would be forwarded to me me when found. Really. 6 weeks later after initial email contact with the Waldorf Asstoria saying they were ""looking into it"". I started getting automated emails, I spoke to Manchester City FC whoi had sent my package/football shirt, they told me to set up a dispute with my credit card company. This I did and I eventually recieved a full refund. 
 All of this has left a bitter bitter taste in my mouth re the cesspit of an Hotel called the Waldorf Asstoria. Kuoni gave me a 25% cash refund of my stay there. I waited to see what they had to say before writing this review. 
 Quite frankly as far as I am concerned the people were supposed to make my stay in New York a special 50th do are the scum of the earth, who not only made our stay the worst possible but also robbed me. I sincerely would like the Waldorf to respond to this matter, but i do not hold out much hope. So i now hope people will now realise why the Waldorf Asstoria is now rated 178th hotel in New York. If you want to stay in a place with History find a cave with paintings on the wall, as i am sure you will be happier. Me as far as I am concerned re the Waldorf Asstoria, ""You can paint it, Polish it or Varnish it. Its still a turd. If the Waldorf Asstoria wants to turn there hotel around then they should sell it to The KIMPTON Hotels group.",1,1,0,0
"Not the Best
I stayed in room 5336 and while it was a spacious room, it had definitely seen its better days. The veneer at the bottom of the bathroom door was half missing, making me feel like I was in a flea bag motel. When I went to take a shower in the morning, I had to pull the handle out to get the shower going. When I pulled, most of the shower fixture came right out of the wall - wasn't sure I was going to get my shower. As a diamond member, I get free internet and was given the code by the front desk clerk when I checked in. Got to my room and it didn't work. Called the front desk and after 22 rings, it was finally answered. Turns out the front desk clerk gave me an incomplete internet code. For a property caring the Hilton name, I was not impressed - but that how it is in most cases anymore with Hilton properties. This Doubletree was huge and there is plenty nearby as far as places to eat. The $22 to park was also something that irritated me. All in all, the hotel is okay but reflects how many of the high end Hilton properties are which is going downhill - especially compared to Marriotts and Hyatts.",3,2,-1,1
"Good location for a Love field flight
came into the city the night before flying out of town so I could have a relaxing travel day. If you pay for a night's stay you can leave your car here at no charge (at your own risk). The staff is friendly, The property seems to be an apartment complex that was bought and cenverted into a hotel property with little renovation or updating but the rooms are spcious and clean. The ""free social hour with dinner, beer and wine"" they advertise was hot dogs and chili and bud light. But you have full kitchen so just go to the grocery store and plan on cooking yourself. Still for what I saved on parking for the 4 days I would have left my car at the airport, this stay paid for itself.",3,3,0,0
"Patronising and rude Staff!
Our stay at the Marmara Manhattan was unfortunately timed with hurricane Sandy in Oct 2012. We got the last flight into JFK completely unaware of the forthcoming disaster. 
We were welcomed to the hotel by a friendly porter on night shift and the room was pleasant and clean although a litttle used and dated - espcially the bathrooms.
In the morning when we were presented with a week stuck in our room we enquired to the staff at the front desk whose reply was ""we cant help mam. its an act of god'. As you can imagine this did not instill in us great comfort and from further enquiry we realised there was no formulated evacuation plan, safe area in the building or safety protocol in the hotel.
As the week progressed we ventured out of the hotel into lower manhattan but frankly every enquiry we made to the desk staff (especially 'Dennis' and an oriental looking lady whose name i did not catch) the response was snarly, patronising and rude. 
Needless to say it did not help us in what was a difficult situation, where as unfamiliarised with the area tourists we needed some clarification and comfort about what we could expect.
We will not be returning to the hotel as that sort of behaviour and attitude was not expected in a hotel of this standard.",2,3,1,1
"Smack dab in the middle of everything!
Nice hotel; accessible to the ball park, shopping and restaurants (come hungry because it seems as if there are hundreds). Must walk to the Yard House and experience Bub's on gameday. Great customer service and valet staff. Kitchenette is a nice feature; not so sure it's worth it unless you are staying for extended period (we stayed three nights). Breakfast was a hearty but not much variety day to day. My only area of improvement was the mattress; not comfortable. Most importantly, room and bathroom were clean.",4,4,0,0
"Mixed Feelings
We stayed here for 5 nights and I have mixed feelings about it - the hotel is modern and previously stated is right next to the 9/11 Memorial site. The room was fine - fairly small but all clean and modern design - sliding door into the en suite with a sink, toilet and shower with shower curtain. Good quality towels and a hairdryer provided. Enough space for clothes. No safe which is a bit unexpected for a modern hotel these days. The low points were some of the staff - nothing was explained at check in and it was a brief affair with little customer service (not interested in us, our journey, did we want anything - just took a swipe of our credit card and gave us the room keys). By the way we were charged $220 when they swiped the card for incidentals so be warned as we are now back in the UK and still waiting for this money back even though we charged nothing to the room. When I asked about this they didn't even want to help us to get the money back - said the banks wouldn't be able to do something as it was a Friday! I would haven't have been as mad if this had been explained at the outset but it wasn't. The other annoying thing was the maid hovering around - every time I came out of the lift she ""turned up"" asking when we were checking out and at what time/which day - if this was because she wanted to clean the room then I would have preferred reception to let their staff know when the room was vacant rather than her asking the guests - I can't help but think it was with regards to a tip but maybe I am being cynical. The roof top bar is worth a visit for the service and the views. The free internet access and printer were also useful. On our next trip however we will be booking another hotel.",3,3,0,0
"Not quite as nice as other Kimptons
We stayed here for two nights over Memorial Day weekend. We originally booked a room at the Monaco, another SF Kimpton hotel, but changed to the Serrano because we were able to get a better rate with still a good location. I'm used to nice rooms at Kimptons, either in style, size, or updatedness. This Kimpton still delivered on awesome service (our room wasn't ready so we were given free drink tickets to the adjoining bar), but the room was small and really dated - not just in style - the wallpaper was peeling off and the carpet could use a deep clean. It was worth saving the money and it was still close to Union Square (although it was only a couple blocks from a sketchy area), but if we could get a better rate at one of the others, we wouldnt rush back to the Serrano.",3,4,1,1
"One of the Best Suites Ever!
My family and I had the distinct pleasure of spending two nights in the Presidential Suite at The Boston Park Plaza Hotel & Towers over the dates of March 23-25, 2012. I have to tell you, this is one of the most magnificent suites I've ever stayed in (I've stayed in a lot of suites in my travels)... The Presidential Suite included three very large bedrooms (the master bedroom even had a treadmill in it), each with a king bed, six bathrooms, 7 big screen TV's, two living rooms, a dining room, an office the size of a regular guest room and oh yeah, a baby grand piano. There is also a large entertaining kitchen with two refrigerators, an ice machine, commercial dishwasher, bar area and plenty of granite counter top.
We found everyone we came in contact with to be kind and hospitable... From Chris at the front desk, Wing and Tommy in Pairings Restaurant, everyone in the Towers hospitality room and the entire housekeeping staff who made sure our family had a great time in Boston.
If you are looking for a hotel in the Back Bay section of Boston, it would be difficult to find a better location. The Arlington Street T Stop (Green Line) is less than a block from the hotel's front door, there are great restaurants within steps of the hotel and you can walk a few blocks to Newberry Street for shopping.",5,5,0,0
"Excellent. In every way.
1715 is my new favorite in Philadelphia. I don't know why it took me so long to stay here, but a discount rate on a travel site popped up and I took advantage of the deal. Now I know I'm perfectly happy paying the usual rates on the hotel's and other sites- it's worth it. 
The location: perfect, just a few blocks away from where I work most frequently.
The staff: engaging, cheerful, helpful.
The room: beautiful, clean, comfortable.
The breakfast: I opted to enhance the free continental breakfast with fresh-squeezed OJ and an omelet. Clearly a great choice, the chef made one of the best I've every had. Reasonably priced, it was a great way to start the day.
The atmosphere overall: positive energy is the best description.
Only two little things: first, one of the side chairs looked like an ink pen had stained the light fabric, and the tv was kinda snowy. I didn't care about watching tv, so I didn't call. There was a card explaining the operation, so maybe I didn't go through the full process to get the best picture. I'll claim operator error on this.
What I wish I'd experienced, two things: the wine reception, I had a business dinner (boo) and staying longer. I'll be back.",5,5,0,0
"Visited again: it's like watching a place die ...
Wow, how things can change in the hotel business! The hotel staff who used to be friendly, warm and welcoming have become distant, cold and arrogant. I'm talking about the front desk staff. Not at all helpful. Not at all concerned about the quality of interaction or serving the customer. 
The room was not at all acceptable: slow drains in the both the sink and the tub. Uncomfortable bed. HVAC system not yet set to air-conditioning so even the ""coolest"" setting pumped out heat. We had the windows open 24/7 during our visit but the room was STILL like a sauna. 
I stopped by the front desk the morning after checking in and asked if the drains could be snaked. I was assured this would be taken care of, but it was not. 
That evening, I asked if we could be moved to another room because of the standing water in the tub and the sink AND the sauna-like conditions of the room. ""We'll get back to you"" was the reply. Never heard back. 
I avoided the restaurant completely as I remembered the $35 breakfast buffet from my last visit. Too many good breakfast options within two blocks to pay that kind of money.
Noise. I realize that NYC hotels must cater to groups in order to fill rooms, but the noise in the lobbies from the hundreds of kids swarming the place was just wrong. There was never an attempt to control this hysteria. 
On the way out this morning, one of the concierge staff members followed me across the lobby trying to get me to accept the ""offer"" of a car service to the airport. He kept insisting that $50 was the same price as a cab. Ha! I'm not some first-time tourist to NYC. Finally I said, ""Does that include tip and tolls, and will the driver accept a credit card?"" ""No, no and no"" was the reply. Yea, right. I ended up at LaGuardia with a $30 trip charge and $5 toll charge. With tip: $42. I know that extra money is a great motivator, but having the concierge staff pimp for the car service drivers is an annoyance, not a service.
On the good side, the housekeepers are wonderful. 
I need to find a new Times Square hotel. As I say in the title, I felt like I had revisited an old friend/relative who had suddenly stepped over that line into a death spiral. I can't help but wonder if the Park Central is spiraling down. It had been such a reasonably priced hotel option with decent service and a good atmosphere. 
It's very disappointing.",2,3,1,1
"I LOVE NEW YORK
I love New York city, and every time I was in town (over 20 times) never had problems with hotels, but unfortunately this time I stayed at PARK CENTRAL NEW YORK HOTEL, 870 Seventh Avenue, New York, NY 10019 . The disappointment began to find that the bathroom shower was broken and during the two weeks that it was having problems continued despite my constant complaints. The Hotel charge US$14.90 per day yo use the internet wifi, even if you use only 1 hour per day. The room has no fridge and the ice machine was broken for 03 days and to complain, they sayd to me to go on another floor to get the ice, but the machine was broken too. I called several times to ask for the repair and nothing happened. I asked if they can send me ice to my room, they said that it would cost. The air-conditioned room where I was staying, is very could in day time and at night (sleeping time) I sweated. Despite the excellent location I not recommend the PARK CENTRAL HOTEL, because besides all this, the service and the reception are rude and could.",1,2,1,1
"Excellent value
I was very pleased by decision to stay here. I had read all the positive reviews and they are spot-on. The room was impeccably clean and comfortable. I've spent twice as much or more staying at ""luxury"" hotels and not been as impressed as I was by this place. They offer a nice continental breakfast which was a pleasant surprise, enough to get you going on your way for the day. I'll definitely stay here again next time I'm in Phoenix.",5,5,0,0
"big apple dreaming
recent trip to new york.This is the 4th time we have stayed in the novotel and it has always been an enjoyable experience.It is a comfortable hotel no more no less,situated on broadway and minutes from times square.The rooms are quite spacious,with a large closet with safe.you also have a small couch ,chair and table in a small sitting area.there is a tv,ironingboard and iron plus hairdryer in bathroom.the bathrooms have a great shower though the water is hard on the skin and towels can be rough to touch.You can eat in the hotel though a bit pricey,you get fantastic views of times square from the large balcony area.The staff were always very helpful and there is a storage area for baggage if required.Internet and wifi provision plus a small gym if needed.You pay a returnable deposit on arrival in our case $200 for breakages mini bar use etc.All in all a good hotel in a good area and would expect it to be within most peoples price range.",4,4,0,0
"A wonderful 4 days
Our stay at the Ames Hotel, was a wonderful experience. The room was good sized and very comfortable. The hotel is perfectly located to walk and see all the historical sites of Boston. The staff was very cordial and helpful. Overall, a very positive experience. If I had to find a fault, it was that there was no coffee in the room or morning room service, but otherwise, a great place to stay.",5,5,0,0
"Upsetting Experience
I'm not one to write a bad review due to all the reviews from fellow travelers on TripAdvisor. But, I do want to leave my experience with this Hotel. First, I've lived in NYC and I visit 4 times a year. I found this hotel online as a special offer they were having on a weekend in February. It was my birthday so I decided to purchase. The Good Experience: Nice lobby, very hip and close to theatre district, trains & Rockefeller Center. The Bad Experience: small rooms (demand a larger room, don't let them tell you this is Times Square and they don't have any larger rooms, they have larger rooms- you have to get into your NYC attitude unfortunately here.) lowsy customer service, room service (just needed ice for a drink, I was celebrating) and food left in hallway the entire weekend. I do not spend any time in my hotel room except for shower and sleep. The city is the best experience of any city in the world. There are many hotels in the city with good value and wonderful customer service. Stay away from ""Stay"" in NYC.",2,5,3,3
"Classic but watch what room you get
I stayed here for a conference being held at the hotel and was in rom 1420. The room was very large and I thought i had lucked out getting such a spacious room. That was until about 5AM when I was awoken with what sounded like helicopters landing on the room above me.I thought it might be the AC or plumbing but it wasn't. The next night, the same thing. The bed was comfortable with no street noise so what could that have been. Well, on the second night i realized I was directly beneath the gym and i was hearing the early morning workout crowd running on treadmills.. yes, the fast paced thump, thump, thump of shoes hitting the treadmill. I also noticed the housekeeping didnt meet my standards. I saw some old M&M's on the floor and they didnt leave shampoo, conditioner or new towels the next day. I had to call to have them delivered. Wouldnt stay here again",2,2,0,0
"Nice place to lay your head
Quiet, economical place to rest. Nice local and great staff. Close to interstate and area eating places. Close to businesses and entertainment.",5,4,-1,1
"NOT THAT BAD
I stayed at the Affinia 3 nights, the hotel is acceptable, the position is grate, 5 min walking from the Empire State Building.
The room I was in was VERY SMALL, I was alone so no big deal but 2 people there it's hard to handle, no sound insulation at all.",3,3,0,0
"Disgusting! Drug paraphernalia in room.
Visiting Venice beach and Santa Monica, Marina 7 was the best value we could find in short notice at $129/day. It's location was close to the water and upon first appearance it looked like a well kept motel. The rooms were clean enough until my son found a bloody syringe in the bedside drawer next to a bible. Assuming it was used for drugs (due to the area) my son could have contracted a deadly disease! We contacted management and they had nothing to say. We had to forcefully demand a refund until they complied. This motel is disgusting and appeared to be used by the majority of drug users with the occasion of regular families, of course. Management does not enforce a strict housekeeping policy and handles any complaints loosely. DO NOT STAY HERE! Spend the extra money on a clean(er) name-brand chain hotel.",1,1,0,0
"Unbelievable (and not in a good way)
We booked this hotel online despite the bad reviews because it was the only thing we could find on short notice under $200 a night. Also, it was a good location since it was walking distance to an entertainment complex we were visiting. The first bad sign was a huge line of people waiting for check-in. The hotel is apparently very understaffed and the single desk clerk was very overworked. After finally getting checked in, it took another 20 minutes to get to our room because there was only one elevator working. When I first saw the room, I was pleased. It was spacious and clean and though it was cheaply decorated, it was smoke free and had a reasonable bed. The fun started when we tried to use a bedside lamp. There were lamps on both sides of the bed but they were unusable because there was no place to plug them in without an extension cord! The second fun thing was taking a shower in extremely variable water temperatures. Then we tried to go to sleep. We kept hearing beeping noises and found out there was a malfunctioning smoke alarm which went off whenever the air conditioning got to a comfortably cool temperature. So after figuring out the problem, we just had to sleep without air conditioning rather than waking up every few minutes to a beeping smoke alarm! We were just there for one night and, due to the lack of staff, we knew it was impossible to get anything fixed. All we could do is laugh. Also, although by then we weren't expecting much, the continental breakfast was worthless--white bread and a few cornflakes. That's it. But the problems weren't over after we left. When we received our credit card bill, we found out they had double billed us. Although I had given the desk clerk my confirmation and pointed out that it was pre-paid, she didn’t understand and billed my credit card for the walk-in rate (which was less that I had paid but still certainly not worth the price of this unbelievably bad hotel). It took intervention by the credit card company and a couple of weeks of waiting for a manager to call before we got a refund.",1,2,1,1
"Jimmy the receptionist =disgrace
I stayed at the yotel over new years eve. Very funky and futuristic. Rooms are small, but that's normal for hotels around times square, if you want more room space book down town new York - that's what I will do next time. This was 2nd time staying near times square. If you want to relax after a long days shopping, then this hotel is probably to noisy for you. 2 reasons: 1. Friday, Saturday, Sunday the hotel turns into a night club where outsiders can come in and party. 2. You can hear people walking through corridors with luggage, bashing walls and doors etc... At 3,4,5,6am in the morning most nights. I noticed others opening their room doors and shouting to be quiet. The hotel has tried to squeeze as many rooms next to each other as possible I think, hence the walls are probably very thin...
 Lastly I was attacked by two people during an event in the hotel, my suit was ripped and I had a few cuts to my face. The two men who attacked me were drunk. I complained to reception and absolutely nothing happened. The head receptionist Jimmy Was dismissive and rude, I actually sensed the two attackers were his friends attending the party. I could go on about his rudeness and poor customer service skills a lot longer. I stayed at the Night hotel before - I would probably recommend this hotel over Yotel. If it wasn't for jimmy I would give this hotel a 3.5 to 4.",1,2,1,1
"Continues to excel
I have stayed at the Peninsula maybe once a month for the last six months. There have been a couple glitches from time to time. That is to be expected if you travel a lot. At the Peninsula they take active steps to fix those glitches, and do so in a very positive way. The rooms are very nice. I would recommend one of the suites. The bar downstairs has a great atmosphere. I made a mistake of ordering a double of a fancy bourbon and drinking the whole thing. 
The location is right in the middle of things. That helps on those cold windy days when you want to go somewhere, but don't want to spend a lot of time outside.
The fitness center has the best overall range of equipment that I remember for a dedicated exercise facility that is not part of a larger independent fitness center that just so happens to be attached to a hotel. 
I have stayed at most of the high end hotels in Chicago. The Peninsula is the best in my opinion.",5,4,-1,1
"Overall, a good nights sleep.
I have stayed at this hotel for extended stays three times.
The good, Location:
A short-block away from metro. A short walk to Navy Yard meetings. The price (I think I paid $109 +) and location far out weigh all of the negatives associated with this hotel. If you’re looking for a late breakfast/ lunch - there are a variety of really good food trucks that line up a block away near the Federal buildings.
The good, Hotel:
The cleaning staff always does a good job. The AC/Heat is fully adjustable. Overall, a good night’s sleep.
Shortcomings, Hotel: 
As per Robert H's review (a great review), you don't get a lot of the inclusions that you get at a normal hotel. Breakfast in the lobby cost $16?, and they don't tell you this until afterwards. Drinks at the bar are slightly over priced, but their is a package (liquor/beer store) less than two city blocks away. The wireless is a tad slow as mentioned previously. Staff only checks the hall during normal cleaning periods for trash and left over room service (do this every hour!). I would say that this hotel needs to treating their guest more like visitors than customers.
Summary: 
A good night’s sleep for singles and couples.",4,3,-1,1
"Extremely low value for money... not worth it
I have just spent a week in NYC and I stayed at Royal Park Hotel as everything else was either booked or quite expensive... And I made a mistake... for the price paid (180 USD taxes included) the place was clearly not worth it at all. A extremely small room, basically with a bed, no closet at all and a regular bathroom, I felt that I clearly overpaid.
The only good thing is that it 1 block away from the metro station where it stops the express line... but that it's not thanks to the hotel!, Clearly.. not worthy at all...",2,2,0,0
"Claustrophobic Room With Brick Wall View, Comfy Bed, Flat Screen TV
Our room was not ready when we arrived so we checked our bags with the concierge and went to wait on the 2nd floor where there are some comfortable leather chairs. After about 45 minutes our room was available. As soon as we entered our room on the 19th floor I turned on the bedside lamp and the light bulb came with the socket and dangled down so I had to call for a repair which didn't take place until the following day. Nice, deep basin on the bathroom sink but there is no grab bar for the bath tub. The digital safe is up on a high closet shelf & difficult to reach. We had to call and ask for the free coffee maker to be delivered which took several phone calls. The window view is dreary, brick walls with plastic trash bag litter on a ledge. Although the bed was comfortable and the room of adequate size, we felt like we were in a cave. Don't even think about using the Mini-bar where a cola will set you back 5 bucks! If you're hungry skip the pricey hotel cafe and head just down W. 54th St. to Connolly's Pub where you can get a burger & fries for $12, or buy something from a food cart and take it to your room.",3,3,0,0
"Everything has it's price--Everything
This was a mystery hotel on Hotwire and we thought that we made out when we got it. If you don't take the right airline you end up at the other terminal and have to take the shuttle. When we got to the front desk everyone was in business attire and we felt like bumpkins that had just come in on a hay wagon. We got to our room which was spacious, clean and well furnished. A bottle of wine greeted us on the counter which I thought was a nice touch until I saw the $28 price tag on it. Water was $4/bottle. You're given a key for the goodie cabinet but there's also a seal and if you break it there's a charge for that too. We had a week's worth of laundry that we needed to do so my wife called and they said that there was a chart in the closet and they would pick it up. $2.50 for one pair of shorts! Now truth be told you'd have to pay me a lot more to touch somebody's nasty shorts but throw in some shirts and socks and you're talking real money. We stuffed them back into the bag and bought new ones. 
 They advertise that you can come and go to the terminal easily. I beg to differ. First they have to call a Detroit police officer to come down and sign you in. That can be up to 1/2 an hour. Then you have to go through TSA where you are checked more extensively than any other airport. Then you can go and get a meal where you are served with a fork and KNIFE that you can take on the plane if you so chose. And this is every time. 
 The next morning we went to take a cab to the Henry Ford museum. Our driver never heard of it, drove all over and dropped us 1/2 mile from the entrance. Not the hotel's fault, just more fun. I rented a car and it's a 15 min. drive.
 You're given a $5 voucher if they don't change the sheets. We got two. Went for breakfast. 
$4 for a cup of coffee. $17 for a couple of eggs. I got the croissants and left a $2 tip. 
 The computer which is gratis at the other two hotels where we stayed is $32/hr and $1.50 a page to print. 
 I think the reason that this hotel's rooms appear on the super saver rates is that if someone paid the full price and had to put up with the constant take off noise they'd demand another. 
 Even worse is that the Ford museum has packages that include hotel and admission for cheaper than this room alone.",2,1,-1,1
"WORST Sheraton to date...Don't stay here!
We arrived at our hotel around 9 pm after driving for about 6 hours from Cleveland only to be told that the hotel was full and did not have a king size bedroom available as we had booked. With a smirk the receptionist then asked if two double beds would be OK, as if we had a choice in the matter.
-We went to our room, 2035, where we were greeted by a clunky, relatively loud A/C unit. Turning it off was not an option as it was very hot.  
-Next, I used the restroom. No trash can. Anywhere in the suite (which was TINY).  The bathroom layout is odd as you are forced to lower the commode lid in order to flush. 
-The bathtub was coated with scattered soot like material that evidently came from an overhead vent. I wondered what else could fall out of it. (I later found out as I showered. You guessed it, more soot!)
I brought my issues to the night manager. He sent a trash can immediately, paused for a while before agreeing to send a housekeeper to take care of the bath (which I think he did with a toilet brush!) and did not address my discontent over our bed situation. I advised him that I do add reviews of my travels on trip advisor, he did not seem to care, nor did he apologize for any of the issues.
Fortunately, we were only at this hotel for one night. We checked out early after a sleepless night thanks to the clunky A/C and noises from the utility room next door.  Overall, probably the worst experience from an overpriced hotel to date. I have had better stays at the Comfort Inn for far less. Weary travelers beware!",1,1,0,0
"No sleep for $200.00
This is the second time I have stayed at the Worthington, even though the location is great the staff is rude and no helpful and the walls are paper thin. The first time we were put at the corner of the hotel which on the weekends you have people with loud speakers preaching until midnight. This time we were put over a road, I thought being on the 7th floor it would be ok, however when we got back to the room about 10:30 the noise was awful! I had already unpacked everything and we were very tired so I did not call down to request to be moved. I really was hoping after midnight things would quite down but it did not! $200 a night for a room like this was awful and we will never stay there again. The only helpful thing I can suggest is that you are put on a higher floor and make sure to tell them you don't want to be over a road (the hotel has a road that runs through it) or close to the corner of the hotel. Take a sleep machine with you. However that did not help us. The front desk staff & lounge staff were very unfriendly.",1,1,0,0
"A Horrify Experience - Worst Hotel I ever Stayed
Stayed Friday July 20 – Monday July 22
Would like to share my experience: A horrified experience – worst hotel I ever stayed.
Positive:
Nicely decorated Lobby and room, good location 
Cons:
Poor or no Bellman service – they were not at both ground floor and 1st floor/lobby bell desk most of the time.
Poor Front desk service – long wait, didn’t answer front desk phones, often there were only one staff at the front desk, screwed up at checkin with breakfast coupons
Guest Services via phone, often had to call 3 times (rang so long the phone system time-out the call) before I could talk to a real person
Phone system didn’t work – had to use my cell phone to call the Guest Services for service – poor basic support 
Shower Hot water – way too hot that could burn people – both mornings the shower water was at 120 degree Fahrenheit, water temperature adjustment didn’t work, maintenance guy couldn’t fix the problem for 90 – 120 minutes while in the room. Took maintenance people to response in 20 minutes in their first response.
This happened two mornings in the row. Don’t stay in this hotel if you need to take shower.
General Comments:
They should never open for business until they can afford to staff the hotel with trained personnel, the worst hotel experience one can find – no shower, no phone system, no bellman services, front desk was rude, long wait for any services.
 Too many things wrong with this hotel, the above were the major ones.",1,1,0,0
"Perfect Location
This was our first trip to NYC and we wanted to stay close to Times Square. This hotel is perfect. Yes, it is in Times Square, but we didn't feel like it was that busy. Couldn't hear the street noise, unless we opened the window. We could look out our 35th floor room and look at the New Year's Eve ""ball."" This hotel is very convienent to the subways as well (it is practically next door). We had the king room and it was very spacious. Yes, they charge for WIFI, but we found that our phones picked up free WIFI in the room. To us, this was the perfect location and no complaints about the hotel. Would definitely stay here again.",5,5,0,0
"A delightful experience
My daughter and I stayed at Hotel Max for a 2-night getaway. We loved this hotel. It was unique, comfortable, clean, accommodating, and fun. Every staff person we encountered put forth huge effort to make sure we were provided excellent service. I would definitely stay here again, no doubt about it!",5,5,0,0
"terrible room!
We booked our room at the Sheraton about 4 months ago because it was one of the hotels for the conference we were attending.
Our room was located directly across from the gym facility, which meant that anyone working out could look directly into our room. As a result, we had to draw the shades the entire time we were in the room.
Other cons:
- elevator was incredibly slow and could not handle the capacity of a full hotel. On more than one occasion, we had to wait for the elevator to go by five times because it was too full.
- I called down for extra hangers, which they didn't bring until I called a second time.
- There was no hair dryer in the room. I had to call to request one.
- very small bathrooms
- rooms are dated
Pros
- rooms are quite spacious 
- bed was comfortable
- good location - close to several restaurants and great shopping (though this is true for several other hotels in the area too).
Overall, I wouldn't go back. You can probably do better.",2,3,1,1
"Too Many Homeless
DO NOT stay here unless you do not mind having your stuff stolen from your room. I had a bag containing electronics (iPod, Sony Personal Play Station, lap top computer, etc.) stolen from the room. Surprisingly they found the lap top out by the dumpster, so I did get that back. The hotel was not willing to claim any responsibility as well as their insurance company (over $750 of electronics). The manager was not being proactive in helping me recover the items. However, they did admit that they had a homless in the hotel that they had to call the police to help remove - and the day we had our bag stolen at that. This is not a safe hotel and not in a good part of town. Spend a little extra money to go to a safer area - not down by the airport. The staff was nice, but niceness only goes a short distance.",1,1,0,0
"Location good - hotel lacking
My husband and I went to this property for a weekend stay, I travel to Houston twice per month for business and had wanted to try this hotel as a possibility for future stays. I have been looking for a replacement since the Intercontinental was purchased. I am top tier with IC hotels. 
Check-in: Jamie did a nice job and acknowledged my status, but did not confirm whether I would receive a newspaper, which is something that is a standard benefit for platinum members. When we asked about a newspaper, we were advised that they don't get them on the weekend. No Houston Chronicle, really? 
Food: Breakfast was included for our stay, however, the offerings were very limited. There was smoked salmon, but nothing to accompany it like capers, eggs, chopped onion. There were breakfast breads like bagels, English muffins, etc. but no toaster. We had to ask and the waiter waived us over to the counter and pointed underneath it as if we were supposed to know that the toaster was located there and we were to retrieve it ourselves. 
Room: The bed was a king size bed, but had 4 standard pillows on it. Pillows were as hard as a rock. We used the spare pillow in the dresser drawer, but the bed and pillows were sub-par.
Misc: There is no choice but to valet park the cars and unfortunately, my husband's garage access card for his office in our home city was taken from our car. We definately know that it was there as we used it the day we left to drive to Houston.
Additionally, I left 2 items in the hotel room and called to ask if they had been turned in and was informed that they had not. One item was perfume, which I fully expected not to see, but the other was a bottle of L'Occitaine deodorant. They couldn't at least turn that it?
Very disappointing - won't return to the property.",2,3,1,1
"Not quite as good as other Hiltons
The room was fantastic but the common areas and the restaurant were below average. It would take almost an hour to get food at the restaurant and it was not even half full.",3,3,0,0
"In crummy shape, but has excellent service
I traveled to Baltimore for a conference and stayed here because it was close to the harbor, to the conference venue, and relatively cheap when compared to comparably located hotels. A quick breakdown for you: 
Cons: This hotel is in serious need of an upgrade. It was probably very lovely at one time with a kind of art deco feel, but the decorations and rooms are in pretty run down shape for the price. There were some slight stains on the carpets and shower curtain, scuffs on the walls, peeling paint in the bathroom. Not Motel 6 in the middle of nowhere bad, but bad enough to notice. Another major con was that because my room was located both directly in front of the elevators and also along Lombard St., it was EXTREMELY noisy. It was so loud that it sounded as though the windows were open- I could clearly here people talking on the street, even 7 stories up. My last con is that the internet in my room did not work. Not only is there no wireless in the standard rooms, my ethernet connection was also broken (They did offer to switch my room when I called to ask about the internet and the noise, but the room they offered was not much better so I declined and stayed where I was).
Pros: The HUGE pro of this hotel is that the service is EXCELLENT. From the front desk to the ""Cloud Club"" (where breakfast is held), every single person I encountered was pleasant and eager to accommodate me. Mary and Devon at the front desk were kind and funny, and the bearded gentleman at breakfast (forgive me forgetting his name!) was courteous, friendly, and helpful when I arrived a little flustered, helping to show me where everything was located and checking in to make sure I was doing alright. Obviously another pro was the ease of reaching the harbor- a two block walk. Also just three-ish blocks from the convention center and Gallery. The bed was also very comfortable which helped to mitigate the noisiness a bit when it came to falling asleep! 
All in all, a good experience, despite the somewhat shabbiness of the hotel. I expect that with the service they have, an update in furnishings and decor won't be too far behind to keep this hotel running.",3,3,0,0
"very good experience
This is a very beautiful art deco hotel, a historic building, but with all the comforts needed for a few nights stay. The staff are very kind and helpful. There's a lovely piano bar on the mezzanine level for tea or drinks too.",5,5,0,0
"Don't do it!!!
Do not stay here..there are BEDBUGS here. We checked in at night, stayed the night. We took a shower and laid down. We started itching, scratched all night. Woke up and left the room returned and took a shower, laid down, we started itching again, so I decided to check the bed and the sheets were covered with bugs. I was mortified, I had bites all over my body which by now are turning to large red marks, we immediatley informed the manager who suggested that we get another room, my fiance' said no return the money. We were told that he could not return all of the money but part of it.. image this we are miles away from home, I am covered in bite marks, it is very late at night, we have no idea where we are going next and the manager refuses to return our total refund. This was a very bad experience,I would advise anybody who is considering staying here DON'T DO IT!!!",1,1,0,0
"Rough Around the Edges
I stayed here on Sunday night for business on a AAA rate. My room was on the 11th floor, which was very dingy. I can only imagine that all the reviewers who adored this place must have stayed on a different floor. My room smelled like a stale bar. The walls were marked up. The carpet was fraying near the walls. I didn't have any laundry bag in my room. Worst of all, I had a really hard time sleeping with the paper thin walls and guests packed on top of each other. I was only in Chicago to make a significant pitch to a prospective client. What I didn't need was to listen to my neighbor on her cell phone, complaining (drunk) about some guy all night to various people. I called the operator twice to complain about the noise from my neighbor's room, including a blaring television. The second time, hotel security knocked on my door and indicated that he couldn't hear anything. Unfortunately, he stopped by during one of the rare times when she was not on the phone. But the point is that the whole situation was unfortunate and could have been avoided had I stayed at a better hotel. Even at the AAA rate, I know I can do much better in Chicago. I'll never stay at the hotel again.",2,1,-1,1
"Don't stay in room 315, come to think of it don't stay here at all!
I stayed here with my girlfriend for one night after coming off a delayed flight from Vegas. We had a flight back to the UK the next morning too so all we wanted was a good night's sleep. Unfortunately we didn't get it!
When we arrived at around midnight, we were told that due to building work there would be no water the next afternoon. Nobody mentioned noise and the lady who was on the desk gave us the keys to room 315. The room was very small and bereft of natural light but it was clean and comfortable enough.
At 6am we were woken by loud banging and shouting. When I looked out of the thin, single pane interior window I saw we were right next to the staircase where the building work was actually taking place. Somehow we tolerated this till 8am when I went down to complain. 
The man who had taken over on the desk was helpful and said that they don't usually put people in 315. He gave me the keys to a much nicer and quieter room across the hall and gave us a later check out. Unfortunately his efforts were undone by the negligence of his colleague.
My girlfriend emailed them when we got home but they ignored it. For that reason, this is the first (and last) negative review. The location is ok, the hotel is ok - but make sure you get a decent room.",1,1,0,0
"Loved it!
This resort was absolutely wonderful. After checking in and going to my room, the front desk attendant called my room to see if the room was ok and if I needed anything. The room had a full kitchen with a microwave, mini fridge,stove, taster, coffee maker, dishwasher, all of the kitchen amenities, and a washer a dryer. The provide complimentary laundry soap. There was a sitting room and a bedroom, a safe in the wall, and quiet air conditioning system. The grounds are beautiful, the fitness center is nice, and the pool is gorgeous. The bed was SUPER comfortable!!!!!!!!!!!!!!!!!!!!!!",5,5,0,0
"Great Place to Stay!
I was a little nervous about going to New York as I was not sure about locations of anything! The Edison Hotel was a great place! I actually chose it from the website and was booking for 5 people so was scared I was going to be the one to hate! It turned out to be the best location, clean hotel, wonderful staff, and everything that we needed was right at our doorstep. Being an older hotel did not matter as the cleanliness, reno of our bathroom and room, hospitable staff, and walking out the door each morning to Times Square was beyond words! Had a wonderful 5 night stay and will certainly recommend The Edison to family and friends. Actually two people in our party are probably returning to New York in the next year and have both said they will book The Edison again! And if you like Plays! All within blocks or right across the street! And the Rum House in the hotel played great lounge music! If there was lots of outside noise we did not notice! Too tired every night from all the sigths that we all fell asleep and slept well on comfy beds! Wonderful trip! I hope I have the chance to return!",5,5,0,0
"Filthy, dirty lcoation, exterior smells like a bathroom
My family and I stayed the weekend after Thanksgiving when our room at another hotel was sold to someone else. This hotel offers a 3 Star experience for 5 Star prices. The value was poor from start to finish. Our room was okay; at least it was clean, but the front desk experience was slow, rude......poor service in the restaurant......the area backs into the infamous Tenderloin district which is full of drug addicts and homeless. Walking outside the hotel you are immediately overcome with the smell of urine. Room service was good, but not great service or food in the restaurant for breakfast.",2,1,-1,1
"There are better alternatives available
i have stayed at a number of Hilton properties in this neighborhood, and this is the worst by far. The rooms are teeny tiny, even by Manhattan standards. Although I understand that the hotel is only a year or so old, it is already very shabby and worn. The cheap construction also means that the rooms are very noisy. The location is excellent if you want to be close to some of the tourist attractions, but the dining and entertainment choices close by are extremely limited.",2,2,0,0
"A great place to sleep..not kidding
I'm a picky sleeper. This place had the awesome mattress we all need to have at home.
And yes, it was clean, lovely bathroom and great views if you're on higher floors. Would stay there again. 
The smell in the lobby is a big wacky, it might be connected to the restaurant that's right there. But other than that, it's a great place.",4,5,1,1
"ehhhhh
Staff at hotel was friendly and helpful, location was great and close to the airport. Pillows are a bit too fluffly and hight, had to sleep without them for most of the night. Breakfast was the run of the mill stuff which was free so even better :) The only negative experience was dealing with the call center (in the phillipines) where i booked the ticket because they promised me a cot and to write a special note in they system which none of that came to fruition. Overall the room, beds and bathroom was clean.",3,4,1,1
"Nice stay
This is the second Spring hill Suites we have stayed in, and this one was also very nice. The hotel was conveniently located just off the interstate and easy to find. The staff was friendly and helpful. The room was a good size and clean. My only complaint was the sheets and covers for the sofa bed were dingy and did not appear to have been washed. A call to the front desk solved the problem and fresh, clean sheets still warm from the dryer were brought up to us within 10 minutes. The free internet was helpful for my daughters so they could keep caught up on their homework. The free breakfast, always a plus, was very good with a nice variety that included something everyone liked. This hotel was within 1/2 mile of an event we were attending at another hotel, and the price was $50 less than rooms at that hotel. The other hotel also did not include free breakfast or internet. Unbeatable, I would stay here again.",4,4,0,0
"Best Hotel Downtown
My Wife and I have stayed at many hotels in the downtown Phoenix area. Previously, our favorite hotel was the Westin Downtown. However, the new Palomar hotel in City Scape exceeded our expectations. We got the corner suite and the views were incredible. After only one day the staff seemed to know us by name. Our girls loved the goldfish in the room the hotel provides as a free option. It was a lot of fun to be in the very middle of City Scape with all of the restaurants and shopping. We will continue to stay at this hotel on all future trips to Phoenix.",5,5,0,0
"Centre of New York
I recently stayed here with 3 of my friends (we are all 18 years old). The hotel was very simple, but clean. The rooms were large enough and the included breakfast helped us remain on budget. The staff was nice, but a little slow during the check-in and check-out. The location was perfect. The subway is a 30 second walk, Macy's is at the end of the street. Many stores on 5th Avenue are minutes away. It's also a 10-15 minute walk to Times Square and a 10 minute walk to Grand Central. I would definitely stay there again, as the location is very convenient and the price is right. My only complaint would be the noise on the street. I was on the 11th floor, but still managed to hear all the cars and people talking in the streets below. The lack of soundproof windows disturbed my sleep on the first night.",4,4,0,0
"Not that good
Much better places around agreed with previous reviewer very DIY. Pictures on web site miss leading shows nice courtyard which is very run down, booked this two months in advance no mention of works taking place when booked. We was only informed when we arrived including disruption with water supply.
Shabby bathrooms and very claustrophobic rooms in the end we moved out before the end of our stay.",2,1,-1,1
"You better look the part
I'm not really sure how this hotel ranks so high among New York hotels. Don't get me wrong, it has all the appearances of being a great hotel on the surface, but there were a number of things that surprised me. The hotel is in a great location and is well maintained. Our king room was nice, but the view wasn't that great. The staff at the Lantern's Keep were a highlight of our one night stay.
All of that being said, the service leaves a lot to be desired. The check-in staff were not particularly friendly. Basically it was check-in and sign here. I don't recall even being asked if there was anything we needed. I figured it was an aberration and didn't think much of it and we went off to our room. Upon getting to our Executive King room, I was really dismayed at the lack of a view. I guessed wrongly in assuming the higher priced room would have a better view. I called down to the desk and asked if anything else was available. The person said she would check and call back. She called back and said that nothing was available and then proceeded to give me a NYC street geography lesson to justify the answer. There was no answer to my question if less expensive rooms had a better view. Is there an inverse relationship between view and room size? At least the person called back.
My wife and I decide to walk downstairs and catch a cab. We walk down the front steps without being acknowledged by the doorman, who is busy staring at the sidewalk. My wife proceeds into the street to hail a cab, where I can view the doorman at Sofitel and City Club hailing cabs for their guests. Our doorman is still staring at the ground until a 20-something woman pops up and ""grabs"" his attention. He proceeds at this point to practically go out of his way to help them in any way he can. Meanwhile, my wife is still waiting for a cab. Finally, I go to the front desk and ask if anyone can help us with a cab, which finally gets someone's attention. Another person, not the one who ignored us, tries to hail a cab, but then he tells us that it would likely be impossible to get a cab because of the shift change (which it turns out is probable) and suggest we find alternate means of transportation. We eventually give up and take the subway.
Our room was a nice room. It was an ADA-compliant room according to the sign and had grab-bars near the lavatory and the tub. The odd thing was that it had a tub that a person in a wheelchair would be unlikely to use, since it had a sliding glass door and would appear to be relatively inaccessible to a disabled person. It's just my opinion, I'm sure it's legally compliant. 
The deadbolt on the door would not latch. It turned when the door was open, so it appeared to be operational. However, the bolt would not move when the door was closed. It made us a little nervous, but we figured the security was good enough. Still, it was annoying for a relatively high-end hotel. 
The thermostats are basically for show. The building is centrally controlled, so I think the thermostat does very little than open a valve for heating or cooling and perhaps controls a fan. We were comfortable, but I can't imagine what it's like on a warm day during winter.
The service issues cropped up again when we decided to check out. It was basically a repeat of the check-in process - ""What's your room number?"" and sign here. No question about our stay even though the other person handling check out for another guest asked repeatedly.
Don't even get me started about the elevators. The sign explaining the situation with the elevators is just ridiculous. Spend the money and fix it. The current situation is annoying to the guests and must have an effect on the efficiency of the service and housekeeping staff.
My wife and I were trying to come up with a common denominator for our interactions with the staff and the best we could come up with was I guess we didn't look the part of an Iroquois guest. My wife and I are very casual people when we vacation even though we are well-ranked executives in both of our firms. We dress up when we have to, but dress down at any available chance. In all three cases, it appears that the person who was more well-dressed seemed to get more attention form the staff. My advice to the staff is my money is the same color of green as others and I tend to tip very well despite my t-shirt and jeans.
At least I got a free shoe shine.",3,2,-1,1
"our first experience in New York
we had been refferred to this hotel from a friend at work. we stayed there for 3 days in May 2012 and all went well , they have a nice breakfast that is rare in NY and the room was small for 4 people but clean and ok. we only spelt there. The lift is very slow in the morning as everyone is going to breakfast so don't be in a hurry.we came back for 1 night and had a shuttle in the morning, it took 30 mins for all of us to get down, was not able to check out and called when we got to the next place, we called and were told that we had taken a alarm clock and they had charged us for it. there was no email , no contact from them.when we were told to call back in 2 days when the manager was there,he said he would look into it and call back, we have not got home and sent 3 emails and had no response. very bad after service and be careful they don't charge you any thing extra. very disappointed with the whole experience now.we stayed in over 8 hotels over the US and this was the only bad experience and never had this issue before.",1,1,0,0
"Good place, you won't be disappointed.
I'm from the Milwaukee area, so most of our hotels are 3 star. This one was no different. It was exactly what I expected. A nice clean room with really nothing significant to complain about. The hotel is split on two. The main hotel and the satellite hotel a block away. I parked at the Anchorage parking garage. ($32.00 per day) only a short block walk from the hotel. Very manageable with rolling luggage. (Elevators make life easy in the southwest corner) Check in was a breeze on a Wed. I was booked in 1233 of the beach hotel. Good room. Bathroom was nice. No fridge but close to ice vending. Very easy access to parking garage. Satellite hotel parking is located on the north side of ""beach""hotel. Limited spots though. $45 per day parking but the car is right next to the doors of the hotel. I parked a block away at the Anchorage garage and it was only a few more steps away. The Denny's in the hotel is expensive..about $10-15 a plate for breakfast and lunch. I just ordered a side of bagels and sausage for $6. Enough to start my day. Trust me, the last place you want to eat is at Denny's on Fisherman's Wharf in San Francisco. The beach hotel has two computers on the fourth floor with free access. However, computer was down at the time and the other didn't have the printer working. Very slow but usable. Don't have the expectation of printing out a boarding pass thoough. 
All in all, I would defintely stay here again. The price was right and the walking is pretty much central to evertything on the wharf. Good Job Holiday Inn. (Love the firm and plush pillows)!
Grab lunch on Pier 45. Dinner at Tarantinos. Boudins is a must. Irish Coffee at Bueno Vista!",3,4,1,1
"Overrated, expensive and poor service
This old, stylish hotel does not live up to it's reputation. The building is old and has its charm, but is also used and impractical. You may get a room where you have to walk for forever to and from the elevators for example.
The basic service does not at all match the price of this hotel. On my arrival late night there was nothing to drink in my room, and not even a glass in the bathroom, letting me have a drink of tapwater. You may have to wait in line to get into the breakfast restaurant. Not because it is full, but because there is not enough staff to serve the people that want breakfast. In the long, narrow restaurant the buffet is placed in one end, and you may have to walk a lot back and forth with your food, and you also may have to wait for quite a while for coffee or a check.
Finally is Hiltons greedy policy regardind internet access completely out of sync with how modern people travel. Not only do you have to pay around 15$ a day for internet connection, you also have to pay the same amount for each device you want to get connected with. So when travelling with a phone, tablet and laptop you should pay 45$ a day getting them all on the internet. Ridiculous!",2,2,0,0
"Caveat Emptor: Buyer Beware
The owners were nice enough when booking the reservation. However, we needed to sleep becasue we'd had a long day and were going to have to catch an early flight the next morning.
The walls were paper-thin and we could hear our neighbours as though they were in our room.
As we were turning in, there was a huge clamour in the hall--there were several rooms checking in and making tons of noise--they meant well the rooms have no sound-proofing. I asked to owners to be moved to another room. They said there were no other rooms. I then asked for a refund as we needed to be able to sleep. The said ""no refund"" and became nasty. I wasn't impressed. We left, found another quiet room and on our return home, disputed our credit charge which we won and received ourt refund. I mentioned to the owners of Cabrillo Inn & Suites Airport that I'd make sure others would avoid this situation by writing this review, so here you go: if you need a quiet room, AVOID THIS ESTABLISHMENT.
Helmut",1,2,1,1
"Excellent, excellent, excellent
This was the second time we stayed at the Warwick and both experiences were excellent. The hotel is beautiful and in a terrific location. It was our honeymoon and the Warwick treated us with kindness and offered free champagne and chocolates. The staff was outstanding and the experience was one that led me to believe that we will go to the Warwick whenever we visit NYC.",5,5,0,0
"Excellent value
Very comfortable rooms and located well just a stone's throw from the Hancock building. Quick check in, excellent water pressure, has fridge and microwave. Why pay $50+ more for the original Hilton",4,5,1,1
"Washington Hilton
The first night had to have an ""engineer"" totally replace the shower controls as the water would neither turn completely ON or OFF. I had asked upon first inspection of the room, that the closet door be placed back ON the track so I could use the safe. This was fixed the next morning - upon which I had to call back as the safe had not been reset from the previous occupant and could not be used. The 4th night yet another ""engineer"" had to be called as the A/C was making the room into a sauna. It wasn't until the 4th morning that I had ""to-go"" coffee cups. There were LIDS every day but no cups. One day they'd leave sugar and no cream. The next there'd be no sugar and/or no coffee. The shelves in the bathroom had not been dusted in what would appear to have been months. The TV half worked - the remote needed batteries. The alarm clock radio was broken.
you have to PAY to park in their hotel, and they do NOT have free wi-fi. 
they tell you when you book the trip they have a gym and a pool. What they do NOT tell you is that unless you are a ""hilton honors"" member, that you have ot PAY for the use of the gym at $10 a day. The pool is free and is heated. Yep. Heated by the SUN no doubt.
If you like basic trailer living for an unGodly price, then by all means, stay at the Washington Hilton. I hope your back is good as they are going to bend you over...",1,1,0,0
"The renovation is slick, but they did not pay attention to the details!
We have stayed here several times over the years and always enjoyed our stay. We were excited to learn that you had upgraded the hotel, however I have to say that we are extremely underwhelmed by your renovations. 
 First, we arrived on Friday the 13th. There was some sort of reception going on in the lobby and the lobby was full of people, not an uncommon occurrence.
We simply could not find the reception desk, The 'designer's' have made the reception desk so understated that one cannot find it. It has no presence and worse, it has no signage. The furniture in the reception area is haphazard and it is impossible to find the 'tapes' that delineate the reception area because they blend into the decor. Also people gather in what should be the waiting area for reception and impede your way to the reception desk with your luggage.
Now mind you, my husband and I are both architects and know the 'cues' but they are missing here. When we finally figured out where the reception was, we stood in line for over 15 minutes waiting for a free receptionist. When we got there, she fiddled about with her laptop as the granite counter wobbled ever so slightly. I have a real anxiety about 1,000 lbs of granite wobbling - not a nice secure feeling.
Our receptionist then disappeared for over 5 minutes and returned to tell us that there were no more king rooms available and that we would have to take a queen. We asked if there could be some compensation and she said no. I find that hard to believe, but we were meeting friends and wanted to get into our room and change for dinner.
So we arrived at room 3147, nice room, a little tight, went to hang up or clothes and low and behold the only clothes pole is at 40"", luckily I didn't have a dress or a ball gown, but my jacket dragged the floor.
I went into the bathroom to wash my face and put on make up. Both were a disaster. There were no wash cloths, so the poorly drained sink and surround splashed water on me, the floor and wet the entire surround. There was no simple way to wash my face without getting the floor wet. I carry a wash cloth in Europe, I do not expect to have to in the US.
Worse yet, the backlit mirror is so poorly lit that one cannot put on make up. Why is the shower brightly lit? It has far more lumens than the mirror. Is this a haughty NYC designer trick to show us yokels?
Do you want a backwater solution? Put in a lit makeup mirror on an articulated arm. The wife of the couple who we were meeting at the hotel had the same complaint, she is barely 5' tall and could barely see herself in the high mirror, much less see to apply makeup. I think she stood on the toilet. I stood by the toilet because for some reason that side of the mirror had better light.
The new sink is an undermount but they have not taught the staff to clean under there, there was a piece of aluminum and grunge under the rim of the sink.
Then once I finished cleaning up, I used the toilet. Imagine my surprise as the toilet paper roll shot across the floor as I unrolled the toilet paper. The holder was installed either 90 or 180 degrees off according to your aesthetic.
We went off to dinner at the Spotted Pig - it was marvelous thank you very much, however we returned to the bizarro world of lights at the Hyatt. There was no night light or soft light in the main room although there are touch pads for both, and you cannot turn on the closet light without turning all of the lights on high. How does one get dressed or undressed without waking their spouse?
And then there is the thermostat. It is in an awkward location, you cannot program it lower than 65 degrees, so if you open the window, it is constantly fighting with the heating system. There needs to be a way to turn off the heating/cooling entirely. Both nights we constantly switched from needing covers to sweltering. It was not restful.
And then we come to the little bricks of pillows. There was no choice in pillows. These were miserly. I do not like the Hilton approach of 12 pillows on a bed, but a choice of a couple would have been nice.
Finally, I have to discuss the chair/chaise lounge in our room. It is woven leather but is at such an extreme unnatural curve, that it is unsittable. This chair was chosen for style, not comfort. These things will never wear out, no one will sit in them!
My last complaint is Wifi. Why do the top Hilton and Hyatt hotels insist on charging $13 a night for wifi? Really??? There ought to be a purchased secure wifi and a free unsecure wifi for those of us who just want to check our e-mail and the local ball scores?
I always find it amusing that the budget hotels of these chains provide internet services as a cost of the room. Why do the higher end ones nickel and dime us?",3,2,-1,1
"One night before early flight
I flew to Philly to meet my family and take our mother out for a birthday dinner.
Crazy work and summer schedules limited the available dates we could meet, and we ended up needing to catch a 6:30 am return flight the next day. Normally I wouldn't stay right at the airport preferring a less expensive option nearby, but minutes mattered.
We had a seamless check-in after dinner, slept in a large, well appointed room with comfy bed, and had a friendly albeit crowded shuttle ride to the terminal. Can't ask for much more.",4,4,0,0
"Worst Stay
There were times in the history of hotels in which the name Westin meant elegance, service, and excellence. It had been 10 years since my last name at a Westin, and certainly, I hope the Westin Galleria is not a their flagship hotel.
This has been a terrible stay in all regards. To begin with, my initial hotel room, 2255 is a joke. It is not near an elevator, you fell you are in an elevator because of the noise. When they changed me to room number 2, the internet wasn´t working, and the carpet was filthy. When they changed me to room number 3, in the same floor by the way, most things worked decently well, but I came up one afternoon to take a bath after the hot humid Houston weather, to find towels were strained. 
The service was amazingly slow, in all regards. 
My only positive note, was the extraordinary service provided by the Supervisor, Crystal. Most unfortunately, instead of responding to complaints, the hotel should dedicate to have clients without complaints. 
Ladies and Gentlemen, there isn´t a single, powerful reason, to stay at a hotel which quite simply, is not a Westin. It may have the Westin name in it, but it certainly doesn´t measure up to the standards imposed by Westin many years ago.",1,1,0,0
"Not that impressed.
I was just at the Crowne Plaza in Memphis this past weekend. Although we liked where the hotel was located, there were many disappointments about this hotel. First, they charge $ 15.00 a day to park, $ 18.00 per day if you want valet parking. When you pay almost 160.00 + tax a night for a room, you should be able to park free. Second, our room smelled so musky, and the table in the room was really dusty. It looked like it had not been dusted in over a week. Third, when I booked the room, I was told that it included a free breakfast. Wrong, you have to pay more for your room to get the free breakfast. The continential breakfast, which consisted of cereal and muffin, was $ 8.00 a person. If you wanted a hot breakfast, it was $12.00 per person. For $ 8.00 each, we went down to the Blue Plate Cafe, a couple of blocks over, and got a huge breakfast. Fourth, the air conditioning did not work right in our room. The room would freeze during the day and would be hot at night. I called the front desk to see if someone could come up and check our room, but when it was getting close to 11:00 p.m. and nobody came up, we just called and told them to forget sending someone up that we were going to bed. Lastly, not only do they charge the full amount of your room to your card when you check in, they also charge a $ 25.00 per day ""incidental fee"" that we were not told about. I did not know about this fee until I just checked my bank account and saw this pending charge. When I called about it, I was told, it would come off in a few days. That's 50.00 they are tieing up from my bank account. I just don't think this hotel was worth 200.00 a night, by time they add tax, and parking. (That does not include the incidental fee.) I was even told when I reserved the room that this hotel was newly removed and renovated. It was renovated 5 years ago. Check around more before deciding on this hotel. The Marriott is right across the street, was the same price and was MUCH nicer.",2,2,0,0
"Don't stay here unless your employer is paying.
I did not enjoy staying here. The overall rating says it all. I'm just going to list some information about my stay (during a conference).
Important good things:
- Decent value for money.
- Excellent location.
- Several options for rooms, food, and other things. 
Nice little things:
-There are always several taxis available from the doors.
-I like the toothpaste they provide.
-Good furniture and beds in rooms.
-Pretty good bathrooms. 
-The 24 hour fitness centre is OK
Frustrating problems:
-The first room I tried (which I assume is the same as all rooms in the category) had double beds despite the ""2 queens"" category name. The staff first said that the beds were ""just smaller queens"".
- Bad housekeeping. There was dust everywhere, dirt on the floor in the corners of the room, and pieces of trash behind the curtains. I actually had to stay in the room and supervise the cleaners just to make sure the job was done correctly. Every day I had to request additional shampoo, glasses, and towels because housekeeping didn't replace them. 
- Poor water pressure.
- Overpriced wifi. I had to argue with the manager for over 10 minutes to get free wifi. 
Little problems:
- No fridges in rooms.
- Stetson's steakhouse was not good value for money. The atmosphere and service were not what I expect from a restaurant in Stetson's price range.
- No pool.
Overall, I was not impressed.",2,3,1,1
"Excellent hotel, excellent location
I routinely stay here on business trips to Boston. The staff are always very welcoming and the rooms are very clean, comfortable and roomy. The charging station with various types of connections as well as the iPhone charger on the alarm clock are very convenient and save me some packing space as I don't have to bring multiple chargers with me. The restaurants nearby are great and the T is right outside the door. The valet parking service is very efficient and a welcome service in the winter especially. I love seeing the Citgo sign right outside my large window. I went to college here many years ago and its a nostalgic icon. A favorite hotel of mine and wonderful location in Kenmore Square. --SS",5,5,0,0
"Get what you pay for
this is an older hotel that needs upgraded. breakfast was minimal
room was clean but worn. internet was available which was nice ice machine did not work",2,2,0,0
"Nice stay - very warm!
Nice hotel. Historic ambiance. Weekend stay could have been better if the A/C was working!!! Blast!!! Overall recommendation....but not in hot weather.",4,4,0,0
"FROM NEW TO PEW!!
Stayed at this hotel June 30th to July 3rd. What a difference from the early days!! I believe they are having problems with business going down? The people who stayed at this hotel were some of the biggest PIGS I have ever seen. I went down to breakfast at 6:30 am and all calm. Nice breakfast! Anyway I returned to my room and finished some work, I than returned downstairs to get a coffee refill and turned the corner only to find ""THE PIGS"" Their was food on the floor, no one bothered to put their trash in the garbage and it too was all over the floor!!! It looked like a herd of wild animals were being fed!!! I guess it was a holiday week and rates were low.... which in turn attracted the ""animals"" 10 to a room and the ""free"" breakfast!!! I believe it cost more to feed ""THE PIGS"" than they could have ever made up on the room rates. My god I seen one room with at least 8 kids and 4 teens!!!! This place was a great place to stay. A great staff and a great hotel....Now it is getting run-down and the ""new"" staff is rude and don't seem to care!!! What a difference!!! The rooms are dirty. Stains all over the couch, chair and bedspread!! YUCK!! MANAGEMENT TEAM TAKE A LOOK!!!",3,2,-1,1
"This is not a 2-Star Hotel
A Wyndham listed property next door to Ramada Midtown in Denver, Colorado. This is not a two-star hotel. There is no business center or wireless internet or fitness center. The pool had trash both in it and on the sides. The property had not been mowed or landscaped in any way. I called and went to the front desk day to complain about the room conditions the first three days of my stay and did not get a response from anyone until I emailed Wyndham the second time. I moved three times during my four day stay. The first room had the stench of smoke and perfume. I had to go to the desk twice to complain the first night before I given another room. The television did not work in the second room and the photos of the electrical hazards are from the second room. My room was not cleaned up the second day of my stay. I called the desk for 1.5 hours the second night before someone answered my call. They suggested I move at 10:30pm, but I waited until the next morning. They started cleaning up this place before I left but the conditions are deplorable. I am supposed to receive a 50% discount on visit. That is hardly compensation for the time and frustration during this stay.
Knights Inn’s check-in is at Ramada Mid-Town. They make it sound like on the telephone that you get the same service. Distinctions are made when you get to the hotel. They promised me a ride from a downtown bus depot on the telephone, but when I got to downtown Denver the same person denied saying it when I called to have them pick me up.",1,1,0,0
"Horrible service, horrible location, pretty good rooms and accomidations
I recently stayed here for a convention. The service was subpar. When I tried to checkout, I went to the counter with a lady at it. As I came up to it, she made obvious eye contact with me and then walked a few feet away to do something else. I assumed she would come back as she knew I was there. After a full minute, I asked when she was going to be able to get back to take care of me. She rudely said she was busy or some such. I reprimanded her and when her manager, Kamal (sp?), got involved he completely ignored my complaints and said I should be nicer to his staff. He then proceded to check me out while the first lady started talking crap about me from a few feet away and in front of other customers. When I replied to her, he asked me to not talk to her! I was done talking to her, she was the one who started back at me! Very immature and unprofessional on both of their parts. He then said he would contact the hotel management and have me never stay at Westin or SPG places again. Let's see if he actually has that power, and if he does, after this kind of treatment I'm not sure I'll be staying here anyway. And that's somewhat sad, because I love W Hotels. Oh well, Kimpton establishments are great too. Second, I was the only one staying in the room and they gave me two double beds. I would have preferred a king. I probably should have double checked on that myself, but a little bit of thinking on their part would have been nice. It wasn't worth my time to changes rooms once I got upstairs and realized the error. Lastly, I was staying on government business and the bill was supposed to be tax-free. I made certain of this at check in, and when I left, over $100 in taxes were on my bill. I'm still trying to get that sorted out.
As for the location, if you need to go to the convention center, it's great as they are literally attached to one another. But it's a 30-45 minute walk or 10-15 min cab ride to anything you would actually want to do in the main part of the city. I would prefer to stay in the city and cab to the convention center as needed than the other way around.
The structure and rooms are pretty good, fairly large, and new. The fitness center is quite nice with a lot of treadmills and simple weights. There are two bars in or adjacent to the lobby that are decent for bars. The two restaurants (an Irish pub and Saucity) are not very good at all and are over priced.",2,2,0,0
"Worst Hotel Experience in my Life
This was by far THE WORST hotel experience in my life. You can tell they made an attempt at a renovation but the ""Bones"" of this hotel are TERRIBLE. The walls and windows are paper-thin. The bed literally shook every time a car passed by. The hotel also kept throwing away bottles from a bar every hour from 10pm-5am. When I checked out early, the desk clerk looked up my room number and agreed that the rooms were noisy. They must get it all the time.
The hotel is closer to a Radisson or Holiday Inn from 30 years ago. By no means what is expected from the Sheraton. Where was the 30 million put? Meeting Space, outdoor firepits, plumbing? Must be about it... I will never come back. If you are going to stay Starwood, go to either Westin, The W, The Palace, The St. Regis or Le Meridian. I stayed at a different Starwood Hotel after I left the Sheraton. Thank God I did as the Sheraton ruined my vacation. This place is a dump!!!",1,1,0,0
"La Quinta; Low Quality!
The accommodation was booked through a work-based travel cell, so I had little choice. The hotel is situated some distance from downtown Denver, so don't be fooled by its title. From the outside the accommodation is old and tired looking; a classic American motel appearance, with entrances to bedrooms direct to/from the car park (parking lot). The front of house is clean and well presented, and the staff were kind and courteous; however, once through to the back of the building, where all the rooms are situated, there is a step-change in the quality. My room was horrendous! There was what looked like a great swathe of mould climbing the bedroom wall. There was a connecting door to the neighbouring room (optional for larger parties, I imagine) which was sadly not 'air-tight' enough to keep out the neighbour's cigarette or fart smells. When I returned to my room on one occasion, the maid had been in to service the room, but had been smoking in the process: not only did the room stink of cigarette smoke (compounded by my neighbour's fumes) but there was cigarette ash in the bathroom sink - nice! Breakfast was comical too: a self-service affair, delivered in the same foyer that guests come and go through, on plastic plates, bowls and cutlery using polystyrene cups. The only hot option was toast or waffles, which had to be made for oneself. There is a restaurant directly opposite the accommodation called Maya's Mexican; its the only saving grace for the location - Jannet and Javier are extremely nice people, so pop in and sample their culinary delights! For me, I shall avoid La Quinta, US-wide, based upn this experience; however, if and when I go back to Denver, I will call in on Maya's Mexican Restaurant.",2,2,0,0
"We loved the Sheraton Tribeca!
Having read other reviews I was a little apprehensive upon arrival especially since we had booked our trip through an agency.... 
LOCATION
The Sheraton's location is just ok - on Canal Street which is on the edge to Chinatown (we thought not so nice unfortunately!) but also quite close to the more ""in"" area of Tribeca and when you walk up Broadway you have nice, though expensive shops to look at and a very nice, clean and safe area when walking further uptown. We walked Broadway (uptown) as well as West Broadway (uptown) even at night and felt safe. However, we did not like walking in the other direction towards Chinatown, as we felt unsafe there - just our impression. But location was the only not so great thing about this hotel.
ROOMS
When we were checked in, we were given two rooms on the executive floor. The rooms were good in size, clean and not too loud - you did hear sirens and a car alarm every now and then but that happens everywhere in NYC!
The Sheraton also has wonderful beds! Our rooms had a (for our standards) huge double bed with great clean sheets & more than enough fluffy pillows! This was great for us, since we had to stay in bed more than we had wanted to due to an illness. On our 3rd day I had to contact the front office re a doctor and was told by staff they have a doctor who makes house calls. They contacted him for us and he called us at our room later. He arrived in the early afternoon and was very nice and competent. 
STARWOOD PREFERRED GUEST LOUNGE
We stayed on the floor where the Starwood Preferred Guest lounge is located and where we got free breakfast, evening snacks and free soft drinks! It was just great! The lounge even has a wonderful terrace - too bad it was winter! There's also a computer in the lounge which you can use for free for a certain period of time each day (I think it was around an hour or less?), but there were also a couple of computers for free use in the lobby. Due to the time change we were up very early each day and always the first ones for breakfast so we got to talking to the lounge attendants a lot! They were all very kind and helpful if you needed any extras! 
STAFF
We thought the staff was great! From the minute we checked in, we got wonderful and very competent and friendly service, whether it was at the front office, the concierge, housekeeping personnel, the lounge attendants etc. They all went out of their way for us! 
All in all we would stay there again for sure!",5,4,-1,1
"Well located hotel in downtown philly-ideal for phillies games
My wife and I stayed here recently for a few nights and for Phillies games the location is superb as it's adjacent to Walnut Locust station on the Broad Street line.We paid a few extra bucks for a room on the Exec floor with superb views from the 25th floor.The room itself was clean and well appointed though it could have done with a fridge and a safe.You do get some street noise but nothing really worth bothering about.The staff was very helpful and all things considered I would definitely use this property again.You can either self park or valet park your car.Philly is a great beer town and the hotel is handy for some decent bars,such as the Perch Pub(right across the street) and the Good Dog bar.The location is also good for all the theatres down Broad Street.",4,4,0,0
"Beautiful Hotel and Spa in the San Antonio, TX. Hill Country!!!
Go and check out this Hotel and Spa! It's amazing! The hotel is recently remolded and has great meeting space for Mid Size Meetings and/or Corporate or Social Retreats! It's a great hotel near Sea World and only 20 minutes from downtown Riverwalk. Great location.",5,5,0,0
"Comfortable, swanky hotel
Overall this was a very comfortable stay. The room was quiet despite being above Broadway. Bed comfort was good with top-notch sheet. The bathroom was modern, functional, and bath amenities were great. Room was typical small NYC room. It was annoying that there wasn't a master switch for the lighting and overall lighting was low. Would also have been nice to have a place for a suitcase out in the room.
Some of the furniture was a little rough around the edges, which is something that I don't expect in a hotel in this price range.
The lobby was very hip, and the whiskey bar is great. The passageway to the elevators to the room is narrow which is a little weird. Maybe I'm lame, but I'd prefer a more typical hotel where it's easy to get to the front desk and then easy to get to the elevators -- would be hard if you had lots of luggage.",4,3,-1,1
"Sleepless night; dirty room
I had an extremely unsatisfactory stay at the Wilshire Hotel the weekend of April 14-16, 2012.. Firstly, When booking, it mentioned that there was a “$25.00 valet fee,” but nowhere did it state that valet was the ONLY option. I had figured I would just self-park to avoid the fee, but this is not an option, so I find the advertisement to be misleading. So, it seems all guests should be certain to add $25 a day to their hotel stay, if they plan on having a car—this should be explicitly expressed, not hidden. 
Secondly, once in my room, the wallpaper was peeling off the walls in the bathroom, where black mildew/mold was coated underneath. It was disgusting. The carpet was so stained and dirty I did not want to take off my shoes. I asked for a different room immediately.
What I got was better, but still unsatisfactory. The furniture is rickety and outdated. The windows leak air so that you can feel a draft standing next to them, and the lighting is poor. The bathroom is so small that I had to maneuver myself in twists and turns to close the door (I am a small 5'3” 115lb. woman!) 
The shower gave very little water pressure—and as for toiletries, they only provide shampoo, small bar soap and lotion, no conditioner. 
The walls are paper thin, so you can hear everything your neighbors are doing, and anyone walking the hallway might as well be having a conversation in your room. I was awoken several times during the night (2:00am and 3:30am) by loud guests returning form a night out. The two women at 3:30am were screaming obscenities at each other for nearly 15 minutes, one of which was clearly drunk. I called the front desk three times with intention to ask for security, but NO ONE answered any of my three calls! Finally, they left, but needless to say, my sleep was already ruined for the night.
As for the beds: hard mattress; thin, floppy pillows. Not comfortable. 
I really have nothing good to say about the hotel other than the people at the front desk, when they were there, were very friendly.
I often come to LA for business and pleasure; I will NEVER stay here again, nor would I ever recommend it to a friend.",2,1,-1,1
"Don't trust the 'free' airport shuttle.
Selected this hotel due to the fact they offered day use rooms near LAX Airport at a reasonable cost. Was told to contact the hotel upon arrival, via the free hotel reservation phone service in the arrival hall, to arrange for the free shuttle pick-up. However, the hotel was NOT listed on the hotel reservation board in the United Airlines International Arrivals Area so had to make an expensive phone call via my overseas cell phone to arrange the shuttle pick-up. Was told to wait at the hotel shuttle pick-up stop immediately outside the terminal, which I did. Half an hour later there was no sign of the shuttle bus, so had to make another expensive phone call to be told that the shuttle would be there shortly. Another 30 minutes went by and still no shuttle, so yet another expensive phone call. The shuttle bus finally arrived and the driver told me he'd been around twice but couldn't find me or couldn't stop due to heavy traffic, which was totally untrue as I'd been standing there the whole time watching other hotel's shuttle buses come and go. However, after a 15 hour flight I wasn't in the mood to continue arguing, so went to the hotel expecting some kind of apology from the reception staff, to whom I'd been speaking on my phone calls. Not a word was said other than to indifferently hand me a key to a room and leave me to lug my own luggage to a room which couldn't have been further from the reception and up a flight of stairs (no elevator) despite the hotel being practically empty. The room itself was in a very dilapidated state with holes in the bed sheets and a stained blanket. I had a quick shower, changed my clothes and left. Why oh why did I fall for the 'cheap' day use rate, which, after I added the cost of three international calls to chase the shuttle, cost as much as a room in a decent hotel like the Hilton or Renaissance.",1,1,0,0
"Rude staff/Way overpriced
This place is way overpriced for the rooms. It was tiny, not to mention still dirty. Hardly got 
any sleep due to constant traffic and people slamming doors above me. 
Don't waste your money here......everything is overpriced, the staff will roll their eyes if you ""bother"" them with a quetion and the food is less than mediocre (crabcakes made me sick to my stomach). I really appreciated the housekeeping for barging in on me while I in the bathroom....always a plus. 
I made a special trip for this area and not i regret it.",1,2,1,1
"Love this place!
Hotel Commonwealth is the place to stay is Boston. Beautiful hotel, staff is super friendly, rooms are spacious and very pretty. There are 2 great places to eat connected to the hotel. You can not beat the location.. T station next door. We will stay at Hotel Commonwealth when we visit Boston again.",5,5,0,0
"Wow...
So i booked a ""suite"" which means there should be a seperate bed room. The bed room did not have a door. Why it is called a suite i have no clue. We got in at midnight and were traveling with a young child. I had to call twice for a shuttle, and they did not tell me which shuttle i need to be looking for. (there are multiple ones for holiday inn express)
I was disappointed as I am used to feeling ""at home"" ...ie: bottle of water, cookies, snacks. As previously i got spoiled at the hilton home wood suites(love that hotel)
I had to go sleep hungry, thirsty, and mad. I will NOT stay at the holiday inn express ever again and would not recommend it to anyone, It way over priced, and the breakfast tasted like cardboard. Yuck.
Dont waste your time or money here!!",2,1,-1,1
"Management
I had reserations to stay in Holiday inn for June 2012. Upon my arrival I had asked for a room free of mold since my last stay I had encountered a room with mold and dust. I was told by the front desk that he will try, instead he will buy me breakfast. I was not amused by his comment. After asking to see the room, the hotel manager in front of guests kicked me out, cursing me that karma will get me and threw me out in he street. He said I was not welcome. I suffer rom a disability that old and dust can have an adverse affect on my breathing. He was not happy that I had called, in front of guests, employees he lifted his hand and said bye bye, imagine my shock, I called guest relations I was told he had informed them he had relocated me to a different hotel. I had guests that cameup to me and gave me their names and number as witnesses and how shocked they were. There is ways to handle issues, but this is not he way o treat your guests",1,1,0,0
"Not Impressed
Booked this hotel for our recent visit to New York. For the amount of money it costs, it is not worth it.
We booked for 4 nights and we had 3 different rooms. Someone from party let them know ahead of time we would be using the pullout couch as there were 4 of us in the room. The first night we had been given a room that had not been recently renovated. The mattress on the pullout was not much than a piece of foam an inch thick. After approaching the front desk about the quality of the mattress the next morning we were asked for the room number. When told the room was on the 12th floor, she replied with ""oh!"". No problem we can get you another room with an upgraded mattress (apparently in the midst of renovating/replacing pullout couches). Luggage was brought down and were told to check back in that afternoon for our new room. Funny no room was available because ""a bag"" was left by us in the room. However, by the time we went back in the afternoon, it turns out it was housekeeping's bag. Still no room available at 2 and then again at 4 when checked back. We did not get a room until after 9:30pm. TWELVE HOURS without a room to go back too and the night manager was trying to fault us for the blame! Ridiculous! The next morning the manager, I believe it was Brian, was very helpful and did compensate us for our trouble the day before.
Rooms were a nice size, but still needed work. Shower faucets were not attached to the walls properly and were hanging, wallpaper had mold spots on it (due to being textured wallpaper). Towels not soft, actually rough.
Location was good if you wanted to stay away from Times Square, which was part of the reason we chose here.
Elevators really slow!!! Waited 10 minutes one day.",1,2,1,1
"Not the greatest
Stayed here with my mom, my son and his friend. The price was over hundred dollars and I had bigger rooms on a cruise ship. It was very difficult to navigate the parking area and we found some of the cement from the ceiling on top of the car. The hallways were very small. The breakfast was okay and it was a good location, right by the Rainforest, Hard Rock and Mcdonald's. But because the size of the rooms we won't be back",2,3,1,1
"Visually Appealing but Nothing Else
Beyond the great location and its trendy decor but failed to deliver when it came to the basics. 
The good: The room was nice and clean as expected. Location was perfect. Parking was easy. Staff was quick and responsive.
The bad: 
- Coffee tasted like ashtray. Not just the complimentary one in the lobby but also the $5/cup one when you order in the lobby. Save your taste buds the torture and go to Starbucks across the street.
- Ordered two chicken noodle soups via room service. Tasted like someone poured hot water in a bowl and threw some leftover chicken and a few pastas in. Super bland, don't order it.
- Be careful where you sit when ordering from the happy hour menu. If you sit in the lobby, you may find a happy hour menu in front of you but be warned this is only valid within the restaurant/bar area. The staff didn't inform us of this when we ordered even though we were clearly ordering off the happy hour menu.",3,3,0,0
"Well I hoped the mediocre reviews were wrong....
The manager is trying to make this hotel better..The desk staff is not helpfull..I expect a property of this size and look to have people who care about what package and rate plan your on..I had to ask the front desk how was I supposed to get my included breakfast...She hadn't even thought about it...I also found out that I had to pay for parking!There was no mention of this when I booked and no way to find this out previous to booking..I rechecked this...I mentioned this to the manager and he gave me no explanation why this is the policy of the hotel to have hidden charges..The hotel's room carpet needed some cleaning but basically it was clean and a nice room..Wifi cost extra... nice bed and nice breakfast buffet...I think there are better value places....look around...",3,3,0,0
"Small, Old, Dishonest
Our family arrived, my wife, son, daughter, son-in-law and daughter-in-law to find they had given us two rooms with full bed in each. The girls are pregnant so the sleeping arrangements were important. I explained that to the desk clerk. He informed me that they would upgrade me to a room that would allow for a queen rollaway to be brought in. He further informed me that the room would be ready in an hour. I was quite pleased. His manager came out and said that he was unable to do this for me as there were no longer any rooms of that kind, in fact there were no longer any rooms of any kind available. I argued with him for a few minutes and caught him in lies. Miraculously a room became available....the only catch was I would have to pay for it. With two pregnant women, I could not have them share a full bed and put their husbands on the floor. We argued a bit more and I caught him in further untruths. Finally I gave up and headed to the rooms. He came over to me at the elevator and asked what would make me feel better and I asked him to do just he felt was right.....he did NOTHING!!!!!! The original clerk felt so bad about the situation, told me his boss lied and gave me complimentary breakfast coupons. Once in the rooms, I found them to be the size of a closet. I have stayed in every hotel along Michigan Avenue and this is the only one I would never stay in again. It is the only hotel I have ever rated as TERRIBLE. Do yourself a favor and don't stay here.",1,1,0,0
"Very average
I had high hopes for this hotel and I wish I could write a more favorable review. The hotel is in an excellent location and the front desk staff were friendly. Unfortunately so many of the details were underwhelming. The rooms are small, as expected, but also very poorly laid out. There was almost no hanging space for clothes and the bathroom was tiny. The space could have been used more effectively. The breakfast was exactly as described on the website, but so unappetizingly displayed that I did not try it. I was told I could get tea or coffee at any time, but this was often not practical because the tea/coffee machine was tucked into a far corner in the bar and when there were guests in the bar, it could not be reached without disturbing people. There was half-and-half but no milk. All in all, it seemed depressingly lacklustre and it could have been 100% better with just a little more care and attention to detail.",3,3,0,0
"Nice Hotel
Hotel was nice, clean, service was good. shuttle was on time to the airport, had to leave at 5 am. Best part was they did not charge us to park our car there, ""Park and Fly"" Will use this hotel again.",5,4,-1,1
"Not for people with vertigo
Very high quality hotel with nice restaurant/bar facilities. Happy hour 4-6 in bar.
Good but somewhat small gym, open 24/7.
Breakfast doesnt open until 6:30 which is late for hungry, jetlagged europeans.
Good location with good shopping within walking distance. (Don't miss Mellow Johnny's bike store on Neuce St.).
Charged 10USD per day for WIFI. So 1990's.
Free boarding card printing but business center was a disappointment, 
charged me 14USD for simply printing a document.",4,3,-1,1
"Stayed twice and will be back
I first stayed at the Seafarers & International House in 2010 and again in July 2012. During my most recent visit I shared a room with my brother and we stayed for four days and three nights. The management recently renovated the lobby and now it has a more modern feel to it. Although the guest house does not offer any breakfast on site, there are several coffee and tea options in the lobby.
Disadvantages:
• Wi-Fi access only in the lobby and the mezzanine
• No housekeeping while guests occupy the room
Advantages:
• The guest house is clean, quiet, and safe
• Unbeatable location
• Student discount ($86 per night)
• Rooms with 2 separate beds available (twin size bed and a comfortable camp bed)
• Two computers with printers in the mezzanine
• Luggage room available
• Onsite chapel and services
• Room revenue goes towards supporting port ministry
Note that some rooms do not have private shower and bathroom. However, there are two showers and bathrooms on each floor for the guests to share.
One of the greatest advantages is the location! The guest house is located on E 15th street which is a short walking distance from Union Square. There is a variety of stores and restaurants in the area such as Walgreens, Whole Foods, TGI Friday's, Starbucks, and many more. There is also a regal movie theater nearby with tickets costing around $13 for children and adults. In addition, the Union Square Subway station is on lines L-N-Q-R-4-5-6 and the 1-2-14D+A bus lines are in close proximity.
I loved both of my stays and will definitely be back!",5,4,-1,1
"Lots of promise but.......
I stayed at this hotel twice in consecutive weeks, the first as they were trying to complete the restaurant/bar reno and the second while they were waiting for a City license/approval. 
The hotel has been beautifully renovated and the rooms are clean and fresh, the Westin Way!
I have a couple of complaints, though. 
First, the menu is really inadequate for a full service hotel. I place some of the blame on an unfinished kitchen but still ...... Also, the prices are really unreasonable when you consider the lack of menu choices. 
Second, my check-in lady told a fib. I requested my previous weeks room which was not available th lady said I was getting a nice quiet room with a great view - that means a handicap accessible room with he weird layout. Nice room, but no lies next time please even if they're little white lies. 
Lobby service is confusion - lots of staff milling around, including managers, and causing the entrance to feel crowded. Also, not very friendly. 
Finally, and most annoyingly, the Internet connection is atrocious especially given my experiences at other Westin's. It's criminal that they charge $15 per day for a connection that's so slow, it took me 30 minutes to download an email - I even tried it at 3 am and it was slow as molasses. 
All in all, ok for a business trip but definitely not family friendly - the Residence Inn by Bryant Park is a better choice especially with young ones.",3,3,0,0
"Great price, nice hotel, but not ""downtown""
We got a great price ($69) through hotwire but this was definitely not a ""Downtown Indy"" hotel. The shuttle bus was helpful, but we felt a little misled by hotwire not the hotel. We really had to plan far ahead to get to where we were going on time.
The hotel was clean and quiet on the night we were there. The parking was more reasonable ($18) than many of the other downtown Indy hotels we've stayed at -- and offered in and out which was nice for going to the Art museum. 
Free wi-fi was also nice considering it's a rarity. 
Overall a great deal for what we paid, but I don't know that I would have been as happy if I had paid much more for this ""downtown"" location.",4,4,0,0
"Awesome location
We had an awesome stay at the Belvedere. The location was great, as it is minutes from Times Square. There were also subway stations close by which made exploring the city a breeze. Central Park is probably a 15 minute walk from the hotel. All in all, the location was awesome! The rooms were clean and comfortable. The only downside was a shortage of towels in the bathroom each night, but with a call to the front desk, they quickly provided us with extra towels. They allowed us to store our baggage prior to check-in as our flight arrived very early in the morning, and check - in is usually around 4 pm. We were also able to store our luggage after we checked-out and until we had to leave for the airport. The staff were all very friendly and courteous. I would definitely recommend this place to anyone who wants to stay close to Times Square without spending a fortune.",4,4,0,0
"Unexpected
My sister and I met our friends from Sweden (this was their first time in America) they had already booked through the travel agency and we wanted to stay where they stayed. The sofa was in bad shape and ripped the floor was filthy!! I have pictures. My feet were black after making t he mistake of walking barefoot on the carpet.The staff was friendly but we never made it down in time to get breakfast, it was gone already. My friend from Sweden told me she was afraid to tell me how bad the place was because I wouldn't come. I'm embarrssed! This needs toi be made right!! I'll be waiting to hear from you about this.",1,1,0,0
"Courtyard Marriott should be embarrassed by this property
I typically stay in Marriott properties when on business, because they're nice enough, and they offer the government rate to Canadians and US alike. I booked this property well in advance of a busy conference without checking TripAdvisor for the ratings - my mistake! By the time I checked, and tried to change hotels, nothing else was available.
70th out of 74 hotels actually flatters this hotel. It's not just the small size, as I've stayed in other small downtown hotels that are nicely furnished and quaint - these rooms are not quaint! The paint looks like it's 20 years old, and about the same age as the carpets. The windows look older, are drafty and block out little sound - I was on the 11th floor and could hear traffic all night as though my window was open. On, and by the way, the windows don't open without some special tool that the bellman sends up, if you can find him.
The bathroom has no tub, and a tiny sink, but you still can't do anything in the bathroom with the door open, because there's so little room. Plus all the fixtures are plain-jane, including what looks like a 70's bath curtain system, and there is literally no space to put anything, given that they need to put the floor mat and hair dryer on the one shelf available.
As for the size, the sleeping area is so small, they don't have in-wall closets. So, they put a wardrobe in the corner to hang clothes, but you can't open both doors, because one door hits the desk/dresser, and it's hard to get to, given the desk chair that has nowhere else to move.
This wouldn't be so horrible if it didn't bill itself as some upscale downtown hotel, complete with $43 parking and a doorman/bellman who, not once, hailed a single cab for me or any of the guests I saw trying to get their own, and grumbled when you gave him bags to store (which begs the question, what does he do?).
So as not to make this completely negative, I didn't see any bugs or cobwebs in the room, although there was mold on the grout in the shower. The location is pretty convenient, except for the aforementioned dance clubs, complete with scantily clad smokers out front and booming music - although this can be a plus, as our impromptu post-conference gathering ended up right next door. There's also a jazz club in the lobby with decent performers. That said, the location can also be had at the W up the road, or the Doubletree across the street, neither of which have the club problem, and from what I heard from other conference goers, certainly had larger, more inviting rooms.
Bottom line, as a previous poster said, I'm surprised that this is allowed to be called a Courtyard Marriott. This is a sub-standard hotel, and should be avoided, unless you get this at the same price as a Super 8.",1,2,1,1
"Beware to Priceline Customers
I booked this hotel through Priceline and got a discounted rate which was about $40.00 per night cheaper than the rack rate. On the hotel's website, for the nights I chose to stay, a king room and two doubles were the same price. After booking the room, I called the hotel to request a room with 2 beds and I was advised if a room with 2 double beds were available I would be able to get one. When I arrived to check in, a room with 2 doubles was available, however, I was informed there would be a $40.00 + tax upcharge despite the fact that the rack rate was the same for 2 doubles or one king. I advised the desk clerk that when I called no one told me there would be an upcharge. He told me that my request was in his notes, but there was still an upcharge. I ended up getting a roll away that after tax for 3 nights cost an extra $89.00. The 2 doubles upcharge would have been close to $150.00 extra. 
Aside from the hotel gouging me, it was clean but the free breakfast was substandard. The breakfast room is difficult to navigate because it is small and has these ridiculous oversized chairs. Because it is very small, the lobby is not much larger than a standard size hotel room and usually has one desk clerk working. Be prepared for a wait upon check in or if you need to store your luggage. The rooms are small even by NYC standards and the elevators were extremely slow. The location is good for business in the financial district and access to Battery Park, but is quite a subway or cab ride from midtown or other attractions. With a rack rate in the low $200's I would stay elsewhere",2,3,1,1
"Very satisfied
Room was very good. Shower water pressure great. Got $5 coupon for every day without maid service. Gym adequate. Pool on 4th floor; limited sun exposure until only about 3:00. Restaurant closes for dinner at 9:30; showed up at 9:31 and was refused service. Lots of places within walking distance but cab service expensive.",5,4,-1,1
"Felt like home!
This is the third hotel we've stayed in as a family in Boston and this is where we will be staying during future trips. Everyone was extremely friendly. When we walked back in throughout the day, they said ""welcome back"". We had a Premier Double room which was very large and comfortable. It was very clean.",5,5,0,0
"Slightly better than before.
The breakfast was much better than before more hot items to choose. The place is very clean and orderly. Nice quiet rooms. The only thing that we saw this time was the couch was in need of cleaning and the desk chair needed replaced. Their networking for TV could use an update. No internet in the rooms.",4,3,-1,1
"Nice place to stay
The only reason I didn't rate them excellent was because of how the front desk handled check in when we arrived an hour early--they said they would call us when it was ready and we went to the cafe to wait after a helluva travel day, every minute we waited felt like a hour at that point. After waiting a good while and no call, my husband went to check and the room was indeed ready, not sure for how long, another clerk was there and not sure if he was aware we were waiting. It gave us the perception that they didn't really care. Not a good way to start an experience. Other than that our stay was perfect. The room was small but well appointed and very quiet. Beds were firm and squeaked every time you turned but we slept fine. We didn't have a view, just a small window but we didn't mind, weren't in the room much. The hotel location was great, a good market called Gourmet 45 on the corner with coffee, bottled water, fruit, etc. no coffee maker in room. Just a short walk to Times Square and Central Station. We would stay there again.",4,4,0,0
"Hollywood Holiday
This was my first visit to Los Angeles, but unfortunately it was only a short day and a half stay. So, it was important to me to stay at a hotel that was centralized to the places and things I wanted to see. The location of this hotel delivered on that and so much more. 
HOTEL/ROOM: Overall, the hotel was very well maintained. From the hotel room, to the hallways, down to the lobby, everything was very clean and well taken cared of. The hotel staff was exceptional! Very friendly staff whom would always engage you in conversation about your day and offer up suggestions of places to see or eat that you may like. There is a small pool on the 4th floor, a tiny gym with cardio equipment, and free breakfast in the morning. Breakfast consisted of bread, eggs, biscuits, a pancake machine, variety of cereal, sausage, milk, juice, etc. As in most major cities, there is a cost for parking, which at this hotel is valet. Wifi is free! The room was fairly spacious. Flat screen TV, desk, & refrigerator. 
LOCATION: For me, this hotel was in a great spot because of the things I wanted to see. It was within walking distance, about 3 long blocks from the Hollywood Walk of Fame, Kodak Theater, Grauman's Chinese Theatre, & an outdoor shopping complex filled with restaurants. The Hollywood Bowl is 4 blocks away and you're about 15-20 minutes (traffic permitting of course) from Dodger Stadium, Warner Bros Studio, Universal, the Hollywood Sign, The Grove, Beverly Hills, Paramount Studios, Sunset Blvd., Staples Center, & the Nokia Theater.
OVERALL: I would certainly recommend this hotel and stay here again in the future. Unfortunately, it's a bit pricey for my wallet, so if I were going to stay in LA for a week or longer, I would certainly look into not be so centralized in order to save some money on the room. However, don't count this place out. Check the rates and go for it if it's within your budget.",4,4,0,0
"It shouldn't be this hard...
I stayed at the Parker House last winter and had an absolutely wonderful stay. I have been looking to book the hotel for several weekends this fall and everytime I call to book a room I get quoted a different price for the exact same room and same weekend. I have the people who are all very nice just completely unhelpful tell me the rate I was quoted literally 3 hours prior must have been misquoted and all I get is a price $40 higher a night. Why can I call 3 times ask for the same discount rate on the same dates for the same room and get three totally different prices. There are so many wonderful hotels in Boston unfortunetly I think I need to start looking at them.",2,3,1,1
"The WORST hotel in Hollywood!
First of, all when I checked in they were doing, and are most likely still doing construction in the lobby which involved a jackhammer. It was extremely loud, and annoying. We coudn't even enjoy the beautiful lobby. Then as we went to our room, we noticed a puddle of blood in the restroom, we immediatly reported it to housekeeping and it took them at least 15 - 20 min to get someone to clean it, and on top of that there was dried BOOGERS on the wall! Yes, there was dried boogers on the wall next to the bed. Obviously housekeeping is not doing their job, cleaning the rooms. So we asked the hotel housekeeping manager to change our rooms, which she did, and it took them at least 40 minutes to an hour to do so. Meanwhile we were sitting in the room, waiting, and holding our bladders, due to the fact the the restroom was filthy. We actually had to leave our rooms to use the restroom in the hotel lobby! And even then they forgot that we were still waiting in the room so we had to call down and remind them we were waiting on a room! Eventually, a man came up and transfered our luggage to our room and we went on our way. The only form of apology, or 'compensation' that we got was a cheap bottle of wine that the hotel houskeeping gave us. Big whoop. The next morning we decided to order from the room service breakfast, and when the food arrived we had to once again call down and let them know how terrible and old it tasted. For a 150 dollar room service order, you would think that the food was at least palatable, however it was foul. the sausage was dry and hard, the eggs were runny, and even the potatoes tasted like dirt. the only good thing was the french pressed coffee.
If you want to stay here be prepared for the OUTRAGEOUS 35 dollar A NIGHT mandatory valet fee!!!! thats right THIRTY-FIVE dollars for parking, per night. (not including tip)
This hotel seriously nickel and dimes you, always asking for tips.
The only thing I enjoyed was the beds, they were great, and the coffee was yummy.
but i could get the same at a motel 6.
Please do not stay here. It is absoloutly not worth it.",1,1,0,0
"Very dangerous hotel...was let into the room with no security check
I gained acces to my room by security with ZERO verification. TWICE I could have literally been anyone and just walked up and stated the room number I wanted opened. Let me explain. The first time i had just checked in. I made it up to my room with luggage and my newly acquired key didnt work. I used the hall phone and called down to the front desk who assured me they were sending someone up immediately. He did arrive in moments, and walked me to my room and opened the door. About five minutes later i realized, i didnt state my last name on the phone. I just said I needed it to be opened, but because I was just at the front desk I gave the benefit of the doubt that maybe I spoke to whomever had just checked me in and she recognized my voice. I shrugged it off. Apparently the hotel was being rekeyed so they were having issues with the keys not working. I was in town on business and the next night didn't get back to the hotel till 3am. Again, my key didn't work. Because it was being rekeyed, several guests keys didn't work. We all gathered by the hall phone and I called down once again. The manager Elena? was very rude and said she has people on several floors locked out, so its gonna be awhile. While making small talk with the other waiting guests i mentioned my previosly being let into a room with not so much as a last name check for the room, just my word. Same story. They all realized the same had happened for them. We waited to see if it would happen again. Security came up, and one by one, he just asked the room number and opened the doors. no ID check...nothing. We all exchanged horrified glances to each other. I let the front desk know about theier major lapse in security. The manager didnt even have the decency to be embarrased. The general manager was out for the day so i only spoke to the desk manager. EVERY time i left my hotel room and returned, i had to check my things had not been stolen, or no one was hiding in the room. By my total count, over 10 guests that i personally spoke to were just let into rooms by simply stating the room number. And at 3am!!!!! And that's just on one floor. Milford is located by times square so im guessing its mostly a tourist based hotel. Tourists with cameras, passports and the like. Prime thiefing grounds. And you just let anyone into any room!!! As a woman staying in the room alone, I was horrified and quite frankly scared.! I'm not picky about towels or complimentary water and the like, but my basic right as a hotel guest is to have some semblance of security. As we were one by one let into our rooms at 3am with horrified looks, one gentleman gently grabbed my arm, looked me straight in face, and said ""ma'am, please lock your room door tonight. This situation is scary"" Im very worried for anyone who books a room here at this hotel. it's not an isolated incident. it happened countless times in the 3 days I was there to multiple guests without so much as a sorry. Security should be the number 1 priority of any hotel, and it's not even an afterthought at the Milford.",1,1,0,0
"Great Location, Very clean friendly hotel.
Stayed 5 nights from 15th June 2012, unsure what to expect having booked from England months before departure. Very pleasantly surprised, lovely hotel with extremely helpful staff. So convenient to all NY attractions etc. Would love to stay here again and would recommend it to anyone visiting Manhatten.
Gordon & Tricia Andrews",4,4,0,0
"Good Location
This hotel is in a good location if you are staying in the area to visit some of the local sites. Hotel is walking distance to Fisherman's Wharf, Pier 39 and Ghirardelli Square. It really is a typical, older hotel in a city. It is a clean hotel with average decor. The bed was very comfortable and the staff is friendly and helpful. It was our anniversary and we had a bottle of champagne waiting in the room. The hotel is pricey, but I am very sure every other in the area is as well. The hotel bar is a bit odd. We stopped there for one last drink and it felt like we were in a breakfast nook. Would we stay here again if in the area....probably.",3,3,0,0
"OK don't expect service though.
Accomodation was up to standard but don't expect any customer service when you stay here.
Check in staff were rude and unhelpfull.",3,1,-2,2
"Below average for the price
Stayed for the week while at a training class. The staff that I encountered were very nice, but most didn't go out of their way to engage you, they all seemed caught up in other things. The rates were pretty steep. The internet has an additional charge, be prepared for that. A hot dog and bag of chips cost $8.25, I had a drink in the room thank goodness. The heated indoor pool is very cold. The night we went to the pool most people were getting in and right back out. The I-Home docking station in my room was on its last leg. Maintenance came up to set the alarm. It took him about five minutes but he finally got it. He also told me they were over five years old which explains why the ""home"" button was worn and hardly worked. The rooms were nice, I reserved and had confirmation of a King bed but was given 2 full size. I was told that is how it works, kind of like first come first serve. I guess my flight was to late. Not sure why they would confirm the King size bed and then give them out to others. A co-worker stayed at the Hampton down the street for about $20 less a night and got a free breakfast. One last thing, our meeting room was extremely cold. Some wore their jackets. We informed the front desk the first three days there but to no avail.",2,3,1,1
"Courtyard at Marriott Indianapolis at the Capital
There absolutely no amenities. No Continental breakfast was offered. The mattress had yellow spots all over it and dead bug shells imbedded in the mattress. The spa/whirlpool was filthy. For $204.14 including $17.00 to park in the lot. for one night you would have thought that there would have been something to offer. We will never again stay in that particular hotel again.",1,1,0,0
"Good Service, Poor Facilities
Staff is friendly and helpful, but walls are very thin and facilities are in disrepair. Wish I could give this a higher review. It seems like good staff got stuck in a lousy building. Noisy, noisy, noisy.",2,2,0,0
"Unique Chicago Experience!
My sister & her husband recently celebrated their anniversary downtown Chicago. I was in charge of helping my brother-in-law procure a hotel in the city. All hotels in Chicago were sold out due to a large convention but I was able to find a last minute hotel room at the Monaco, all thanks to Ryan Parker (Assistant General Manager). Ryan was extremely helpful and even arranged to have strawberries & champagne delivered to their room in honor or their anniversary. Ryan even emailed me the Monday AM after their anniversary to make sure everything went smoothly and to ensure that they had in fact had had a great time. I can’t thank the Monaco & Ryan enough! I would recommend this hotel to anyone looking for a unique Chicago experience. My sister already wants to plan a girls weekend in the city at the Monaco- we can’t wait! Thanks again Ryan & the Monaco staff!",5,5,0,0
"Fantastic midtown boutique hotel.
This was an awesome find in a sea of NYC choices. The location is perfect - very central, but not the center of all things touristy. It's a very short walk to Penn Station and walkable to pretty much anywhere else you want to go in Manhattan.. We booked a room for a night and immediately received and email from front desk manager (Monica, I believe) who welcomed us and asked if we needed anything special for our visit. She secured a room with a claw-footed bathtub for us and told us we could check in early since our train was arriving at 11:00 a.m. They even comped us a lovely bottle of red wine after check-in as an anniversary gift. The room feels like Parisian boutique, but with all the comforts of modern US hotels. It was cool and modern with character - but without being weird. Quiet, well-insulated windows. Large comfortable bed and shower. And the tub? Very nice for feet soaking after a long-day of pounding the pavement. We even had a view of the top of the Empire state building from our 8th story room. As other reviewers have mentioned, the staff were warm and welcoming.
We didn't eat at the restaurant downstairs, but did enjoy some drinks and appetizers at the bar before heading out for the evening. Cool bar, fantastic drinks, and the butter-dipped radishes were to-die-for. 
Stay here! You will not regret it ...",5,5,0,0
"Unbelievably bad
My daughter and I accompanied my husband for a business trip and a stay at this hotel in early October. How could we go wrong at a Sheraton? We were in a newly renovated room, which was the only savior for this experience, judging from some of the previous reviews. Checked in with 3 towel sets in the bathroom. Two queen beds? No, two FULL size beds. I had to call on 3rd day of our visit to please have dry clean towels delivered to our room. With three adults showering daily, really? And while a watermain break did occur on our stay, maybe some free bottled water outside our door would have been in line, rather than a note under our door saying we could go to the lobby for a cocktail glass of water? Great for brushing your teeth. Our tub/shower would not drain, had to call for that to be fixed. Made us wonder how they cleaned the shower before we got there? Our beds were made once our whole stay. Trashcans in our room never emptied until we called to complain about the towel situation. The keycards were not working for the parking lot, even though we had them replaced, & the valet service on the intercom service for the parking lots? Very rude for the most part, not once was the parking lot issue ever handled the same way twice. We complained about the valet service to front desk and were told that they were not part of the Sheraton, that they were ""contracted workers"". We were charged $11 for minibar bottle of water after a hotel employee told us they were complementary, (of course, she told us that after the watermain break was fixed.) Front desk had a real issue with refunding that charge, made us wonder how many people even notice minibar charges. While there was incredible heat in San Diego that week, the air conditioner was not able to handle it. My only bright spot in our five days were the morning harbor walks, and our waiter at the restaurant for breakfast one day, his name was John; absolutely wonderful. I was terribly shocked and surprised with our experience, never again.",2,1,-1,1
"Great place to stay!
The rooms are small, obviously but after walking around the city all day, this is a wonderful place to rest your head. Fantastic view from the roof top, overlooking Empire State, bring ear plugs though in case you get a room on a higher floor, it can get a little noisy at night with the music and guests on the roof. 
Clean rooms, nice staff and location, location, location! Definitely coming back soon.",4,4,0,0
"The lobby was nice......
but it ended there the rooms are dated service is slow the breakfast was pretty decent.The price was just ok hotel needs work though.",3,3,0,0
"Very pleasant hotel
We had a relaxing stay before cruising. The hotel staff were particularly helpful and friendly. We were not too impressed with LA, as we are not interested in films or impressed with 'celebrities' perhaps it is not too surprising.
We did enjoy our stay in this hotel.",4,5,1,1
"King jacuzzi suite
Room was very large and very clean. We were surprised just how quite the room was with facing Pine Street. We heard nothing from adjacent rooms or from the street. Unfortunately, the bed was not that comfortable and all lights had flourescent bulbs in them, so lighting was not adequate. Water pressure in the shower was very low and no fan. Overall, it was a nice stay, but not a great stay.",3,4,1,1
"Very bad experience
We spend a week at the Park Lane and it was a really bad experience. It was not our first time there and we were already expecting little from the hotel, but even though the terrible service impressed us. A few examples: 1) they charge 10 dollars to lend you a power adaptor, which costs 3 dollars at a drugstore and that all hotels offer for free. 2) they knocked and enter in our room when there was a do not disturb sign at the door; 3) one night there was a power shutdown in our room; we went out for dinner and asked them to fix it; once we returned, we asked the reception if it had been fixed and they told us that they did not know and that we should go there and check ourselves; 4) they ""forgot"" to clean our bathroom in one of that days; in the other, they not only did not change the liens, but also left some socks inside; 5) one day we order breakfast at our room and fill the form choosing for a 25 dollars breakfast; when it was served, a bill charging 35 for it was delivered together; once i complaint, they told me that prices were not updated in the form and that was the new price. To summarize, do not stay there unless you want to be stressed during your vacation.",1,1,0,0
"Great location walk everywhere very clean
Rooms very clean. Beds excellent. Staff very friendly. Walk to the beautiful circle, mall or many excellent restaurants. If you drink Coke and that is important to you, the vending here is Pepsi and accept credit cards only no cash in vending machine. 
If you order coffee to your room in the AM be aware the $12.50 listed in the room service menu is actually $20 after all the add on items and tax they charge. Elevators slow during prime time. 
Outside of those few little issues this is a great property currently going through some light renovation so you will see some covered area around the parking and drop off area and a few inside. Pool and Hot tub were open and looked to be very clean.",5,3,-2,2
"The People Make It Special
Have now stayed twice at this hotel as a business traveler and highly recommend it. The main reason is that, from check-in to check-out, the employees go out of their way to ensure you're satisfied. And, their interest seems genuine rather than perfunctory.
The hotel is a bit outside of downtown Dallas, right off a major highway. However, there is no noise. There is a nice view of the downtown from the hotel, especially the higher floors.
Check-in is quick. Elevators come promptly for such a large hotel. The rooms are large and modern -- decor is not memorable and, to my mind, that's a good thing. Beds are comfortable, although the pillows are rather tiny. Internet is very quick and super-easy to connect. 
The bathrooms are a bit on the small side -- only room for one person and even that's tight. There is a second sink outside the bath which would work well if there are two people to a room. The towels were very plush and there were plenty of them.
The Club lounge is first rate. The people who work there are extremely pleasant and quickly remember you. They offer hot and cold appetizers in the evening and an array of desserts at night. There is plenty of room to sit and relax. Breakfast is great -- lots of choices including cooked-to-order omelets one morning.
There is valet and self-parking. If the hotel isn't fully booked, the self-parking is easy and very close to the entrance. If the hotel is packed, consider valet. 
The hotel restaurant is . . . OK. One side of the room has a bank of big-screen TVs, so if there is a major sporting event, the place can get a bit raucous and it can be difficult to have a business or personal discussion. Other times, it's much quieter. The food was good. Not exceptional, but good, with a fairly extensive menu. I'd describe it as eclectic American. If you're looking for Mexican/Tex-Mex cuisine, this isn't the place. Service was also fine. 
If you want other dining options, the front desk has many great suggestions along with directions. Note that you will have to drive -- there really isn't any place to eat within walking distance other than the hotel itself. 
Overall, I highly recommend this hotel for all travelers -- nice modern hotel that provides good value for the money and is filled with people who care whether you're having a good stay. Just understand you are a bit outside of the city and really need a car to get around.",5,4,-1,1
"GO SOME WHERE ELSE
Go to a different hotel!!!
HOTEL:
Outdated
NONE of the gym equipment worked
Cob webs in the foyer
Outdated computer and printer in the business area
Pool and whirlpool VERY DIRTY, scum floated on water surface
Breakfast area SMALL
Coffee and hot water were warm, had to microwave to make hot.
Front desk staff laying out bagels was seen scratching his head and continuing to place bagels out on plate. NOT ONCE WERE THEY SEEN WASHING THEIR HANDS (DID NOT EAT THERE ANYMORE)
No gloves while handling food
NO TOWELS, HAD TO WAIT 1 FULL DAY FOR THEM TO BE WASHED
Conference being held on Saturday, NO PARKING and LITTLE BREAKFAST FOR PAYING CUSTOMERS
STAFF:
Unprofessional appearance (clothes unbuttoned, unzipped and wrinkled, hair messy and greasy looking)
Unable to speak in full sentences
Could not speak proper English
Stood at front desk for 8 minutes while staff was on phone, not once acknowledged people standing, waiting.
Tried to be humorous but failed, showing lack of professionalism (we weren’t there to watch a wanna-be stand up comic)
Picking nose at front desk
Being put on hold and forgotten about while phoning front desk.
A few RUDE hotel staff
Cleaning staff unable to understand English and not filling requests.
ROOM:
Moldy smell
Water tasted and smelled bad
Cracked tiles and tub in bathroom.
Damp carpet
Outdated furniture
Sink stained
Bathroom sink plug stuck, had to pry it open to drain sink
No towels",1,1,0,0
"a great location but lacking so much more
I am a platinum member of the Marriott Hotel Group and feel comfortable commenting on this hotel as it compares to others in the chain.
While nothing can beat this location for a pleasure trip to Chicago - right off Michigan Avenue, within walking distance to the Theatre District and as much shopping as you can handle - this hotel suffers from an unfortunate aging complex. It's not old enough to be historic, but it is too old to qualify as modern - more specifically, it is lacking the modern conveniences a hotel of this calibre should offer.
The Pros - Location, lobby decor and atmosphere, an extensive breakfast buffet, attentive staff, dual elevators for ""low floors"" and ""High Floors"" (so the guests in the high floors (there are 46) don't have to stop at every floor on the way back down)
The Cons - 
the rooms are small - in a room with a King bed, there is barely enough room to walk between the end of the bed and the dresser/TV stand, and it is not possible if the drawers are open. Only room for one small side chair and a small desk extension off the end of the dresser
Poor Lighting - whether they were low watt or energy efficient bulbs, I do not know, but with all lamps on (there were no overhead lights) it was difficult to read in bed and almost impossible to find a dark sock dropped onto the floor
HVAC - this is Chicago and weather is variable. Even the little sign next to the thermostat admits that in the spring or fall it may be difficult to manage room temperature as desired. As we found out, with an aging HVAC system, it's downright impossible to adjust a too warm room with any kind of A/C because the entire building shifts its system from a universal cooling system to a universal warming system, so no matter what you set the thermostat at, you will ONLY get warm air flowing from the vent. By the time you realize that - even with the thermostat set at 65 - your room has become an oven and it's too late.
Maintenance - when new, the appointments to the room were likely very nice, but with some age, there needs to be some maintenance. Most of the room showed only minor wear and was acceptable (at a lower priced hotel), but the bathroom required serious attention to the grout and caulk on the tub, and the toilet had been cleaned so frequently that the enamel had worn away below the waterline which gave the unfortunate appearance of black marks.
The Closet - even though I have already commented on the room size, I feel a special call-out is necessary for the closet because its size must have been designed as a practical joke. Instead of closet doors which open out, these doors only slid to the sides meaning that when ""open"", only approximately 20"" was accessible. Because the closet was also exceptionally shallow (the hangars hit against the ironing board hanging on the back of the closet wall), this small opening made it physically impossible to place a decent size roller bag on the luggage stand it contained. I angled and tipped every way I could, and it never made it in. We were forced to move the stand into the already cramped room.
Drive-Up Entrance - although the hotel has a Michigan Ave address, the drive up entrance is on the opposite side on Rush Street. In and of itself, this is not a big deal - it would be impractical to have it on Michigan Avenue itself, and most of the hotel literature clearly announces this point. What they do not point out however is that this entrance is a one-way, one lane driveway which processes the loading and unloading of all guests through valet, taxi or personal drop off. The result is utter chaos, delays and frustrated drivers who become trapped behind or cars who are taking too long to move along. The staff there was VERY good, however, and did their best to keep things going, but unloading a family of 6 can take time, and if you are stuck behind them, you can do nothing but wait. 
In summary, Marriott has far superior properties within the city and the other reviews on TripAdvisor can help direct you to them. Until Marriott does some serious updating or migrates the hotel to cater to a mid-priced label which would help temper the expectations, I would not recommend a stay",3,3,0,0
"Short Stay but Will be Back
This is a good deal for New York City. It's well located, being near to Penn Station, bus terminal, Times Square, etc. The room is a tight fit with a king bed, but you don't spend your time in the hotel when in New York. I only stayed one night but see the appeal of the little kitchen. Bathroom was well-stocked, bed comfy, room clean, wifi free and fast, staff very nice.
They were doing some work on the floor of the lobby while I was there that interrupted the elevator service to some degree, but I'm sure that's done now. My only complaint was the breakfast. Everyone in the hotel must have been eating at the same time - it was crowded, you had to go downstairs to sit and some of the food wasn't being restocked fast enough.",4,4,0,0
"Sheraton Indianapolis City Centre
I am a business traveler and travel Mon-Thurs most weeks for work. I have Platinum status with Starwood and decided to stay at the Sheraton Indianapolis City Centre out of curiosity because the reviews on Trip Advisor were so mediocre (#89 out of all hotels in Indianapolis). I only stayed one night and had a room on the 15th floor overlooking the monument but I have to say I am dumbfounded as to how this hotel has the reviews it does. It was great!! I had breakfast in the club lounge and it was very nice with a large selection. The staff was very friendly, the room was large and up to Sheraton standards.
On a previous trip to Indianapolis, I stayed at the Courtyard Marriott City Centre (ranked much higher on Trip Advisor than the Sheraton) and while it was nice, it was very typical of a Courtyard and not nearly as nice as the Sheraton. I usually trust Trip Advisor but I have to say that I think they got it wrong when it comes to Indianapolis hotels!",5,5,0,0
"Good Location- so so hotel
The hotel was in a great location for us as we were in town for a Frozen Fenway games and visiting friends. The hotel is right by the Charles T station so get around town was easy. Now the hotel itself was alright. We could here the renovations going on in the floors above us, the bed was nice but had these very small ""European sized"" pillows and no normal sized pillows were available. The furniture was very worn and I am glad they will be updating and renovating the hotel. They need to expand the very very small bathrooms and get rid of the crappy shower doors while they are at it. The restaurant down stairs was pretty decent. My boyfriend and his parents enjoyed their food but I only had coffee so I cannot attest to the quality. Some of the front desk employees were very helpful but the one that checked us in was not. Overall the stay was good but I'd rather come back when all the rooms are redone!",3,3,0,0
"Should consider a renovation
I was quite rejecting the hotel the first time I went into it. But after a 6-night stay with it, I have to say there are some good things about it. Price is good as we get the deal thru Priceline. Location is very convenient as it is in the centre of all all attractions and SF sightseeing spots. Neighboodhood is friendly and safe. Bed is comfy and clean. Complementary coffee is with good quality. Valet parking is reasonable charged. Last but not the least, I have to give a two thumbs up is the hotel has the best Internet/wifi service that I have never seen, it is fast. My husband and son are very happy with it. Now come the cons. Room is too small as but is good if you are just two people, or if you understand that you are in San Francisco, just like if you go to Japan, the hotels are small too. The lobby and hallway are a bit smelly and smoky but our room is ok. The hotel is antique but is way too old with dirty and yellow shower curtain and broken closet. The hotel rooms are either with no air-condition or come with the portable one. Highly recommend they do a renovation but meanwhile to maintain the antique look of the hotel if they want to stay in the SF hotel industry.",3,3,0,0
"Convenient Location, Clean and Good Value
The best thing about the Hotel 17 is its location - only a few blocks away from Union Square, with great restaurants (try Casa Mono for amazing tapas) and coffee shops (71 Irving Place) right around the corner. The rooms are very basic, but comfortable. We stayed in room 703, which was a quite spacious double room. The bathrooms are shared, but we never had a problem getting access to them. The hotel is a bit old and faded, and the toilets are a bit noisy after you flush them - you might not want to have the room right across the hall from the bathrooms. But for the cost of the room, it is very good value for New York, and well-situated. We didn't have much trouble with the Wifi, although you do have to reconnect sometimes if the connection drops.",4,3,-1,1
"Sirens ALL NIGHT and Not Worth the $$$ (and I usu. love Marriott hotels)
Very disappointed in this Marriott hotel located on the Magnificient Mile - (1) sirens all night long (2) tiny rooms (3) a/c didn't work well (4) charged for internet service (5) terrible wi-fi connection. 
I normally love Marriott hotels and am a Silver member in their rewards program, but this Marriott was definitely not worth the $370 price tag a night. 
First of all, the hotel must be located near a fire station because we heard sirens at all hours of the night. So unless you are a heavy sleeper - forget about a good night's sleep - even on the 24th floor where you'd think sound wouldn't travel so high. Stayed at the Palmer House about 2 miles away - very quiet.
Second - the rooms were tiny, which I think is a downtown Chicago thing. But I couldn't even close the bathroom door while sitting on the toliet cause my knees were in the way. And I couldn't get past my husband sitting at the desk cause the aisle was too narrow. Not a huge deal though. 
Third - I thought we could drown out the sounds of the sirens with the A/C, but it didn't work very well and there was even a sign next to it that said ""during the fall and spring seasons, the thermostat wasn't very consistent and to call the front desk if we had problems"". Thank goodness the weather was nice and it we didn't actually need heat or cool air. 
Fourth - They charged $15 dollars a day for internet service plus a $3 one time connection fee when we were paying $370 a night!!!! Highway robbery! I realize everyone doesn't need the internet, but just build it into the cost of the already overpriced hotel room so you don't end up nickel and diming your customers. And to top it off, my husband nicely complained about the noise all night and asked if they could comp the internet service and they simply said ""no"". Terrrible customer service. 
Fifth - I did end up buying the internet service or wi-fi and the connection was terrible. Our cell phones didn't even get very good reception in our rooms either. 
It was a good location, but there are 100 other hotels located on or near that Mag mile that are probably much less expensive. Save your money and don't stay here!",1,2,1,1
"Comfortable and cozy!
We stayed at the Carvi NYC in mid January. It is a very small hotel and the rooms are small, but as long as you and your travel partner get along well, it's no problem at all! The room felt like a very cozy bedroom. Before going I read reviews about the small shower being an issue - it is small, but honestly just fine! My husband is 6'3"" and was fine. The water is nice and hot and the water pressure is great!! Since it is a small hotel, there is no restaurant or even vending machines (which we knew before traveling so no surprise). However, one night we brought a bottle of wine back to the room and requested a bucket of ice and an opener. It was no problem at all and they even sent up wine glasses!
The ONLY con is that it is in a quieter area (which at times is also a plus) but there is not much around that is open late.",4,3,-1,1
"Very disapoointed
I would like to start by saying this was a major let down. I work for a Westin property and had the luxury of staying at this hotel while visiting friends and it was not what I expected. The desk staff was not very friendly! My room had not been ready and I specifically asked for a early checkin becuase I knew my arrival time would be before 3pm and noted the reservation to reflect such, but i guess my request was denied or not even recognized. I am also upset with the facilities such as a pre-pay business center when i only needed 2 minutes of internet to book my ticket home and it cost me $8.95 just to do so. Housekeeping walked into my room early in the a.m and before checkout on both mornings of my stay, how delightful.....NOT!!!!! This list goes on with faults but I will go on to say the luggage assistance was out of this world with service to say the least and I was more than glad someone cared about SERVICE at this place, but sad to say the best department of a Westin is the bellstaff :-(
I would NEVER recommend this hotel to anyone else and next time I stay in NYC it will be at the Sheraton Lincoln Harbor, which may not be the most accessible but I'm willing to take the Ferry into Manhattan just to avoid incompetance. Thank GOD for the Heavenly Bed or this would have been a complete waste. I tried to go in peace but could not resist this method of expression so I know I'm heard and refuse to let this property get away with such behavior.
One more thing if I may add, I think the furniture in the lobby areas is quite outdated and a little dusty! You may want to do something about that as well.",2,1,-1,1
"Great little place in the heart of SF
This hotel is a little gem. Situated right on the Trolley Car line near Union Square and the gates to ChinaTown. Great location for getting to everything in that San Francisco has to offer. The rooms are really small but we didn't care, we are only there to sleep. Breakfast is included, very basic but very good, try the French Toast...people rave about it. Bring bubble bath because the baths are old clawfoot soakers which is great at the end of a long day. The staff are very helpful. Will stay here again next time im in town.",4,3,-1,1
"First time visitor. Will there be a second?
Having grown up in the Boston area, the Ritz Carlton was the place to see and be seen. But, I never set foot inside until I moved 1250 miles away and returned for my daughter's grad school graduation. This was now the Taj and I was skeptical about the change. I was right to be guarded. 
Upon arrival (Sat.), it was chaos. The elevators were not working but the management decided not to tell anyone. Weddings were going on; people in for various graduations all over town; and the staff acted indifferent. No one to offer to take our bags up to the room or store until elevators repaired.
After checking in, we went to the room overlooking the Commons. The room was delightful. A trip to the bar before heading out to dinner was exceptional - top service but this is not a place to go into and drink heavily - at least without bringing some gold coins. Pricey. Returned to the bar later for its cupcake dessert bar - trendy and good. 
Next morning took six people to the brunch on the roof. Very nice buffet, but not the best i've been to by any stretch. Waiter said he could not take a group picture of us. WTF? Claimed he would be fired. Management should fire anyone who refuses such a request, IMO. 
Used the workout area. Adequate machines with top service. How many times have you been offered a towel while on a treadmill? 
Finally, had an opportunity to also have breakfast at the Cafe. Good selection and variety. Bring some coin. You are paying for convenience and comfort - any doubt, go have the same meal at the Paramount. Cheaper, but at least you avoid the prison mess hall experience offered at that Beacon Hill eatery. 
I wish they offered a choice of newspapers delivered to your door in the AM. I would have preferred the Globe to the WSJ or NYT. Give the people an option.
Seemed understaffed at times in terms of bellmen. As opposed to four people hovering over the person at the concierge asking about the swan boats.
in the end, I did like the hotel better than some of the bigger chains in town or even the smaller older ones. But for the price, I think I will try somewhere new next time.",4,2,-2,2
"Just okay...for a Westin
Lacks the attention to detail and luxury feel of other Westin hotels. Regardless, it is a Westin and their ""Heavenly Bed"" cannot be beat. The bathrooms were the standard Westin lot. The rooms were smaller than I've seen in any other Westin. Parking rates are ridiculous ($20/day). It's a nice place to stay...I just expect a bit more for a Starwood property.",4,3,-1,1
"Wonderful hotel! Look no farther when in Indy
For the better part of last week, the Omni was my home away from home while in Indy. And not just me- I'm a high school debate coach and had 6 teenage boys with me, there to compete at Nationals. In fact, the whole hotel was taken over by debate (God bless the saintly patience of the staff and other patrons), but it was still a fabulous experience.
The location of the Omni is wonderful! It's convenient to everything, but tucked away in a nice little quiet corner. I LOVED the old Union Station across the street- watching it light up in the sunset really was spectacularly beautiful. 
The staff was beyond friendly and helpful, from the valet, to the concierge, to the front desk staff, everyone was wonderful. 
The room was lovely, VERY well appointed and comfortable.
I feel like this is a terrible review, because I have nothing but praise to sing. . . but seriously! Stay at the Omni! It was great.",5,5,0,0
"Good hotel in Chinatown
The Hotel Mulberry is a newer hotel located in the middle of Chinatown. The hotel itself is very nice, our room was spacious and clean, and we had a very nice stay. The only downside of this place was it's location away from main streets, so if you are trying to travel by subways or other public transport, you will have to walk a few blocks to get there.",4,4,0,0
"Triple booked wedding weekend
Horrible. My assigned wedding director, Melissa [--], was unprofessional and unprepared. When my bridal party and I arrived, we did not have a room to get dressed in. Unbeknownst to me, Melissa had triple booked the venue. One bridal party was preparing in the carriage house (which was supposed to be saved for me) and one bridal party had the rooms upstairs. Melissa offed me the LOBBY to get dressed in! This was totally unacceptable. My photographer could not capture the shots she was hired to capture, as it pertained to my preparations with my mother and my bridal party. At the end of the evening, I was given the bottom of my wedding cake to take home. I specifically told Melissa that I wanted the top tier, in order that my husband and I would share it on our first wedding anniversary. I even had to gather up my belongings myself at the end, with your staff directing me intermittently with comments like, “oh, you left a box over there………..”; no assistance whatsoever. I cannot begin to tell you the heartache I have as a result of this. Having my dream wedding at the glamorous Van Landingham Estate was something I had planned for and envisioned for a long time. My family and I are saddened by the treatment we received from your staff.",1,1,0,0
"Excellent location
We chose this hotel because of the location, and it did not disappoint! We were steps away from the USS Midway (which we were planning to see), and were pleasantly surprised by the Promenade along the Harbor, which was just across the street. We utilised room service twice, and would have to say the quality of the room service (Pacific Fish Company) was above average for most hotels. Valet Parking - positives and negatives there. The price was in-line with most other hotels, but the fact that Valet was the only option was disappointing as I believe they park the cars in the same building, just around the corner. On a positve note, the Valet was very efficient, and we never had to wait for our vehicle, especially when calling ahead.",4,3,-1,1
"Great hotel
The Omni Shoreham hotel is just a great place to stay at during your visit at Washington DC. The hotel rooms are very nice and well equiped. The restaurant in the hotel is very good, but there are also very good restaurants at walking distance near the hotel.",4,5,1,1
"good location, not much else!
Probably the worst week to be stuck there, thanks to the hurricane, but doubtful whether that actually affected their already poor service. Great location, can't fault that, but overpriced & the so called 'renovated rooms'..dubious at best. Our cleaner was so lovely tho, well worth her tips!!Lift system is a joke, actually faster to climb the flights of stairs & in our case, only to find the door to our room locked with our keys not working, had them reactivated several times only to find ourselves sat in the corridors waiting for help.The worst of all....attitude of staff, poor communication between their own team, let alone guests who needed information & help during the hurricane to organise extra days. People on the main desk always contradicted eachother, one didn't know what the other was doing & they must never update their own system!! However, when it came to chatting amongst themselves & throwing dirty looks, their performance was tip top.Loved ny, but won't stay at the milford again.",2,2,0,0
"Pros and Cons
Pros: 
Price on Hotel Tonight
Location
$30 upgraded room (worth it!)
Cons:
Poor customer service.
Poor rooms without upgrade.
Internet only allows 340kb/s Max 
Internet cuts off downloading if file takes too long (around 30 min)
Internet costs $11 for slow speeds/ $18 for 340kb/s
Mini bar has a tab you must break to access
I first received a room on the 5th floor. The room was small, and very out dated. The TV was very old (fat and around 25-30 inches). The refrigerator wasn't working. The back door had signs of attempted break-ins, as the parking garage was right outside. You could literally step out to the parking garage from the room. I asked if all the rooms were like this, and they said that they were all the same. They seemed annoyed with me, although I thought I was being as polite as I could be. I took my chance with a the $30 dollar upgrade and the difference is amazing. A nice size room on the 16th floor. Better lighting, furniture, a flat screen TV, a large desk and a mini sofa. My only complaint now is that the WiFi connection is slow for $18 dollars and that the refrigerator has a tab that you must break to access this. This tells them that you have been in the refrigerator.",2,2,0,0
"4 weeks to get a billing error corrected
The room a the hotel was fine, staff was pleasant. I had purchased three nights through an online service. All was well UNTIL
Two days after I had left, they posted a $30.28 charge to my credit card. I inquired and learned it was for parking. I DID NOT EVEN HAVE A CAR WHILE THERE. Mistakes happen BUT it took over 4 weeks, eight emails and five telehone calls to get this charge reversed.
This is completely inacceptable and I will never stay there again.",2,2,0,0
"Worst hotel that I ever stayed in
Unclean,unfriendly, rude staff, noisy rooms and absence of even basic amenities like effective room heating. Would advise everyone to stay away from this mousetrap of a hotel. Booked over internet and clearly dismayed by what I found. Suffered every minute of my stay here. Struggled with my heavy luggage since there were no lifts and had to haul my bags all the way to the second floor. Pulled a muscle in my shoulder as a result. Regret staying here.",1,1,0,0
"Beautiful hotel
We just stayed there for 5 nights for the first time and we LOVED it! From the gorgeous Christmas decorations in the lobby (decorated Christmas trees hanging upside down from the ceiling!!) to the glass of complimentary champagne upon check-in (and a nice glass of sparkling lemonade for our 10 year-old!) to the lovely accommodations.....not to mention the superior service. We ate dinner one night at Scampo and it was wonderful. The food was out of this world. We will definitely stay there again when the need arises!! The only complaint I would have would be that our double beds seemed a bit small. It was fine for our 10 year-old but to me they seemed to be oversized twin beds rather than a true double bed, albeit they were comfy.",5,5,0,0
"Valet Theft - Horrible Customer Service
My fiance and I have stayed at the Harborplace several times in the last couple of years - with pleasant experiences each time. 
We stayed here the weekend of May 18, 19, and 20 and parked our cars with the hotel valet. The cars stayed parked the entire weekend. The only people with access to the keys were the hotel valets.
When they brought me my car on Sunday afternoon I found that an entire coin holder filled with quarters had been emptied, and that my bluetooth earpiece had been taken. (Luckily I took my GPS out of the car - which I normally don't). There was no sign of a ""break-in"", so entry had to be from someone with access to the keys.
I know when I park with a valet service the liablity for items left in the car belongs to me - so I wasn't too upset (except at myself), but I assumed the hotel would want to know that their valets' stole some items, so I decided to report it instead of just driving away.
I was directed to the Manager who was on duty, and she could not have been more apologetic, and offered to adjust my bill for some token amount, which I thought was nice. She then learned, or shared with me, that the valet service is not a 3rd party company - but staffed by Marriott employees. Because of that she wanted to get the hotel security / detective involved.
The security / detective looked over the car - inside and out. Determined there wasn't a break-in, and that the items weren't ""lost"" under a seat. He took my information and said he would file a report / claim with the ""corporate office"" - and that I should hear from them within 2 to 3 business days. Since the ""official"" report was being filed, the Manager said that she wasn't going to adjust my hotel bill. That Marriott would deal with the claim from there.
It took about a week to hear from ""Drew"", the Claims Adjuster from Marriott Claims Services in D.C. that he had my claim and would be back to me shortly.
After another two weeks of no response - I sent another email to Drew asking about the claim. He said ""I was next up"". 
Drew's response, after weeks of waiting (and I quote) - ""I have been unable to find the hotel or Marriott responsible for the reported theft of items. Unfortunately, we are unable to offer reimbursement of the items reported missing. However, a courtesy offer of $25 was extended to you as a goodwill gesture."" 
How they could not ""be responsible"" (Marriott run valet, their own employees, cars not moved all weekend, hte only people with the keys in their possession were Marriott employees....) is beyond me.
I declined the $25.
When the process started, I understood that I parked at my own risk. When I found out they were Marriott employees who stole the items I got irritated. When I had to wait nearly a month to get a response - and only after I reached out to them - I got angry. When the response was - ""not our fault, but here is $25"" I got angrier.
Marriott could have kept me and their Marriott Rewards Member (my fiance) happy very easily by apologizing. Offering to apply some form of credit. Sending vouchers for a nights stay. Almost anything. But - their complete lack of customer service and follow through have ensured that this guest, who had a preference for Marriott properties, will always look elsewhere first.",1,1,0,0
"Staff letdown.
Was here the second week in January for our first time in New York. We were more than plesantly surprised by the size and comfort of the room, considering the price we'd paid and the reviews we'd heard about tiny hotel rooms. The room was more than big enough for the three of us (plus a few more) and the view was great. The cleaner, who we bumped into on the first day was incredibly helpful and went out of her way to help with any problems. We had a delightful sty but it was ruined when we returned on our penultimate night to find our room freezing cold, as things in New York are, in January, with no heating. We reported the problem to the front desk and went out for dinner, only to find when we came back that it still wasn't sorted. Because we were exhausted we decided to wait until the next day to chase it up. Waking up cold was unplesant but not unbearable so we reported it again to the front desk who assured us it would be fixed by the time we got back. We came home again at 5 to find the room still bitterly cold and asked the maid if she could show us how to work the heating, in case we were just doing it wrong. She tried but when she found it was broken she rang down to the front desk. After waiting in our room for an hour we trooped down to the front desk to ask when something would be done, only to be informed our room had been changed, without us being informed, and we were going to have to pack all of our things to move, something made more annoying by the fact that one of our party had been down stairs asking the manager, and assistant manager where we could change money. a truely wonderful stay let down completely by the attitude of the staff.",3,2,-1,1
"OK due to few hotels for college graduation
This is an average hotel for the person going to Boston who is not using the nearby medical facilities. Yes, the reception staff were friendly. The rate at over $300/night before taxes for a large room with basic kitchen facilities (but oddly lack of full set for four of utensils, glassware, and plates) was really too much except for the fact it was college graduation season. We had two other rooms with two beds at about $250 per night. We booked these rooms over 11 months in advance due to lack of Boston availability. 
The attached mall is really minimal. The hotel is close the the public transportation. The restaurant is OK for basic food (e.g. salads, burgers, soups and breakfast).
The hallways are really dreary and a bit dark. 
The hotel served its purpose as a basic sleep option, but I would not return. It was an expensive hotel three night stay for just average or a bit below accommodations. It was really not a Best Western Plus experience.",3,3,0,0
"Nice buidling and staff - shame there was no air con
The reception staff were very helpful when we arrived, and the children loved the pool. It was great longing on the sofas at pool side while they played. However, once we were settled in the room it was clear the aircon was not operating. Only when we rang reception were we told there was a fault and offered a fan. Unfortunately the window was so small that it let out non of the heat, but let in all that LAX noise. Sleepless night.
When complained we were offered 20% refund. Not sufficient.",2,2,0,0
"Run down
Over priced!... the room 768.. was very small...too dark.",1,2,1,1
"Excellent place to stay while visiting DC
I was at this hotel for the memorial weekend with my family and we loved it. I was traveling with my autistic son and got to the hotel way before check in time on Saturday morning and they totally accommodated me to get into a room before check in time so my son could unwind a bit before we started our day. The staff was great and always helpful and friendly. The rooms were very clean and plenty of room in them.Even though you have a full kitchen they offer a very nice continental breakfast.The hotel is right in the middle of everything. Just missing a pool but otherwise very satisfied. Will definitely stay her again.",5,5,0,0
"Fantastic!
Extremely clean hotel with a very unique design to it. Simply beautiful. Rooms are very clean and I slept great in the beds. The service was very friendly and the employees are very welcoming and nice. I very much recommend staying in this hotel as it has a great price at a great location and perfect for anybody!",5,5,0,0
"Great Location, But That's All
Great location, but that’s all…Don’t waste your money on this hotel if you are going to Chicago. The location is great, but the hotel itself not so much.The water pressure was bad throughout the hotel and worse than that the AC system was horrible. We called the desk several times to complain about the air – that it wasn’t working at. They did send an engineer up to our room, but he couldn’t help except to bring a fan for our room. It took several other guests to do the same before we got some resolution to the AC issues.
Besides the AC and water pressure issues, my room ws very small and the bathroom even smaller. If I were just one person in a room that would have been ok, however, when the room was meant for 4, it’s a bit ridiculous.
I’m a Marriott Gold Elite member and hate to post a review like this, but I feel it’s important that people know what they are paying for. The only saving grace of this hotel is its staff whom were very pleasant in an unpleasant situation.",2,2,0,0
"More than a Dirty Over Priced Disappointment
The sheets had what looked like a coffee spill and the comforter had a toothpaste and lipstick smear that was about 3 inches in diameter. That you could not miss, but some how housekeeping missed it THREE times!!! It took two complaints to the front desk. Two complaints to housekeeping and two nights before the situation was rectified. The front desk clerk stated she just didn't know what we wanted her to do. Disgusting!!!! The tub didn't drain while showering. There was a clump hair about a foot long and a centimeter thick floating in the pool. The breakfast buffet was overpriced and the variety nonexistent. Charged extra for omelet station. We booked a special rate on their website but the rate for what we received was far from special!!! NEVER AGAIN!!!!!!!!",1,2,1,1
"Wee Gem
We went to San Francisco and had a great stay, lovely room, spacious and clean. Staff were very friendly I would recommend booking breakfast in the Daily Grill as it gets very busy. Location fantastic close to all attractions, including Cable cars and shops.",5,5,0,0
"over the top service
Kudos to the team at Sheraton Chicago Hotel and Towers. The property was very busy hosting a convention group, but without exception the staff were helpful, recognised my spg status with some welcome perks, ensured made my stay was very comfortable, so all I had to do was focus on my clients. Rooms are newly renovated since I last visited. Particularly loved the gym, unusually large for a hotel, new Lifestyle treadmills, weights, stretching etc. Special mention to Megan, Director at the property, an absolute credit to Starwood! No question where I will be staying next time business takes me to Chicago.",5,5,0,0
"Not too shabby
Our stay at the Wilshire got off to a tough start - they said they didn't have our Expedia booking, which we'd prepaid, and asked us to wait. We had been in transit for 23 hours and were pretty keen to get checked in, but - no problem - we got acquainted with the neighbourhood for 20 minutes.
When we returned, the guy at the counter didn't seem to have done anything further. We felt a little bad for him - he was clearly run off his feet with phone calls and other guests - but I feel the hotel could focus a bit more on the check-in process, given it's a first impression.
Anyway, they honoured the booking, so that was OK in the end, but I did receive a call from another woman at the hotel asking for the same booking details we'd already given the guy at the counter in the printout of our booking confirmation. A little frustrating. They didn't seem able to help with much, really - I asked for a recommendation of somewhere nearby to get Mexican food, and the two staff members looked at each other blankly before offering a book of local restaurant menus. Not sure if I was expecting too much there, but this is LA and it's Mexican food - how hard can it be to name a place?
So, the rooms are nice enough - we stayed in a King Guestroom. Bathroom is nice and large with a rainfall showerhead. Everything's clean and modern; comfortable beds and linens.
The location is good as long as you have a car, which we did, but I'd probably suggest staying a few blocks north otherwise, assuming you want to do some of the touristy stuff. It is very well located for the La Brea Tarpits, Farmers Market and LACMA.
The rooftop bar has a really fantastic view, and the staff up there seemed pretty friendly. The Varsity Sports Bar next door seems to be quiet most of the time, but the bartender Dan is super friendly and pours a pretty mean drink. Well worth stopping by for a chat and a couple of drinks.",3,3,0,0
"Dreadful. Truly dreadful.
The worst hotel in the world. So bad that I left my bags there and slept on the floor at JFK after one night. Filthy, tiny rooms, My entire room was smaller than a double bed.
Cheap as it is, it's not worth it. It's the hotel equivalent of eating soil.",1,1,0,0
"So close to everything
We stayed at the Roosevelt this year for Emerald City ComiCon at the end of March and could believe how close everything was. We don't rent a car and everything was still within easy walking distance. The convention center was a block away, the train station was 1/2 a block and Pike's Market place was only about 5 minutes away. Overall we really enjoyed the Roosevelt, we just with that the room had a mini fridge to help us keep from eating out all the time.",4,4,0,0
"Indifferent service
Having booked and paid for a room,we arrived at 10.30 pm.,and found our room had been sold again and there was no other available room.After a 30 hour flight,walking for ten minutes with all our luggage ,tired and at that time of night,admittedly with a bell boy,and then back again next morning without help,was to say the least ,a very poor showing.We ere offered an upgrade room,which was still very average,and the aircon was so noisy we could not use it,even though the night temperatures were still in the high eighties.It was well situated.which was about the only saving grace.",2,2,0,0
"Just great
Stayed here 2-6september. The price for manhattan was great. The room was small but very comfortable. The location close to penn station and subway was just what I needed. I found the staff very helpful and the 24 hr diner just the job. Can't think I'll stay anywhere else.....",5,5,0,0
"Not a funny night
First off I have stayed here before and it is usually not a bad experience but had this been my first experience I would NEVER come back. We came for the comedy club to see Chris Kattan(which I will review under another tab). We purchased the special deal they do which is 2 tix to club, ayce crab leg & prime rib buffet for two, and breakfast buffet for 2 the next morning. Dinner was great!!! The King bed was great, the pillows were great, the overall room was clean, although there were a few strands of hair in the bottom of the small fridge. Otherwise, our room was comfortable UNTIL the a/c quit working sometime in the middle of the night. We actually didnt notice it until the FIRE ALARM went off at 545AM. It went on for about 15 minutes before it was finally shut off. There was no fire. Then we lost power, some people were not able to get back into their rooms. The breakfast buffet consisted of a basic continenal breakfast. Normally, they have a full breakfast buffet, bacon, sausage, eggs, waffles, fruits, potatoes, etc. They were finally able to get an omlete station set up about about 20 min before they were to quit serving breakfast. When we checked out, we asked what the problem was and the front desk person said she wasnt sure ""some electrical problem"". We asked if we would be compensated for the inconveinence of all that was going on. Did I mention that it was 90 degrees at 10am and there was no a/c anywhere? Again, she wasnt able to tell us anything. She was very nice and patient for all that she was going through as well. 
I am sure we will go back should there be some sort of compensation for all the issues we went through.",2,4,2,2
"The night from Hell!
My husband and I will be traveling to San Jose several times a year now, him to spend an afternoon, evening and the next morning until noon with his mother, me to have a lot of uninterrupted time to work on line. This is what happened April 4 and 5, 2012.
 I am writing this from the hotel room we are in at the Fontaine Inn, where, based on their webpage, we made reservations 2 weeks in advance. I would love to post it from here, and will try, but the wifi, even after having the tech man on the phone help me reconfigure my computer, is unusable. 
 When we arrived yesterday at 2pm, the manager was very nice. We couldn’t get into room 108 because the key cards didn’t work. After he reset them, he accompanied me to the room to make sure they worked. I entered the room, and immediately called him back to see the yellow painted graffiti on the work table.. I called him back again to point out the line etched into the mirror, all the way across it. He took a minute to look around the room, and pointed out where someone had put their fist through the bathroom door. I pointed out the destroyed lampshade over the microwave, but he said that was normal wear. The room was a dump, no other room was offered. Things just got worse. My requested non smoking room was obviously a smoking room. I couldn’t open the window because there wasn’t a screen. There were, however, torn curtains! Every piece of furniture in the room, including the tub, had multiple cigarette burns. The phone book was graffitied. There was half a roll of toilet paper, no more. No hangers, suitcase rack, the television remote had been chewed on, and the microwave didn’t work. I called the front desk about a clock, which is listed in the amenities, and was told that if there wasn’t one, someone had taken it as a souvenir. 
 I wasn’t able to work because there was no usable internet. Middle of the night, (turns out it was 1:25, I had to ask when I called the desk because we didn’t have a clock), the smoke alarm started to beep. Called the desk, we got dressed, and the night man tried to make it stop. When he took out the battery, it went from a beep to a screech. Finally, at 2am, he offered to move us to another room, but also asked that I write a list of what was wrong with the room and discuss it then. Finally, at 2:30am, we moved to room 104. What a difference! This room was what we expected initially. Even had an extra roll of toilet paper! Two tables, the heating, cooling unit was framed in, there was a rack for the menus, the tub was caulked, it’s like a complete different hotel! And…..it’s the non-smoking room I had reserved. OK, so the curtains were full of holes, making it look like we had a mirrored ball hanging from the ceiling, but it was much better.
 At 6:45 this morning, after very little sleep, we discovered that again, one of the key cards didn’t work. While in the office getting this corrected, I thanked the night man for changing our room, and asked the day man what on earth he was doing yesterday, putting us in an absolute dump when there was a good room available, and I had told him that if things were OK, we’d be a two or three time a year visitor. I also asked him to start thinking about what he was planning on charging me when I physically came to the office to check out, as he requested. 
 When I came in to check out, (who has to physically go to the front to check out?), I had to wait while he checked people in. He bragged about their high speed internet to all of them! When I asked him what the charge was going to be for the room, he said that he’d have to talk to his boss, and would get back to me. No one got back to me, and my credit card was charged $94.22 for the night from hell.
DON’T EVEN CONSIDER STAYING HERE!!!!!!!!!!!!!!",1,1,0,0
"Excellent
This is my second stay at this hotel (in the same room actually) and I loved it once again. This is a budget hotel and the decor reflects this. However, there is something very cool about the quaintness of the room - dark wood and a fairly large bathroom (I had a private bath). They were doing some type of construction work on the facade, but to be honest, this did not disturb me at all.
The elevator is tiny but fun to ride in - although when you are at the top of the hotel, its sometimes easier to just go down the stairs.
Most importantly, the rooms are clean and safe and surprisingly quiet - I know I had next door neighboors but never heard them - except when people entered or left their rooms.
Many people say the location is great - I am not sure. I ended up having to go all over the city in different directions and it seems as though nothing was all that close to the hotel - which meant lots of cabs.
Overall though this is one of the best deals in town.",4,3,-1,1
"Tiny unpleasant place
The total price communicated to me by easytobook.com was $115. But when I arrived the guy in the reception told me to pay $135. After I argued, he agreed to $125 if I pay in cash. The room is very small. The radiator makes noise. The bed is tiny for two persons. Internet is not free. I understand it is New York and you can not find better for this price, but anyway after my experience I would prefer to pay $200 for better place. If you travel alone and you don't look for comfort, th is not that bad just to sleep. But overall I would not go there again. 
Pluses - location
Minuses - small room, charging than communicated.",2,2,0,0
"Could Have Been Better!
The hotel and grounds are the selling point for this destination. The nicely decorated rustic décor of the inside and the beautiful mature landscape that surrounds the pools and lazy river on the outside are amazing. The service, or lack of service is what will keep us from returning. Either the management did not properly staff the hotel or the staff is inadequately trained. Either way we were disappointed. It started with our room not being available until 5:30p, then we stayed from Friday night until Sunday afternoon and never had our room cleaned. We called for cleaning service on several occasions, and even talked to the manager about not having our room cleans, but even after being promised by the manager we still did not receive a room cleaning. Needless to say we had to track down a cleaning lady to give us clean towels and more toiletries. 
The pool was over crowded with no available chairs, but we set our stuff down and lounged in the pool, which was great. Unfortunately on several occasions we did not received our drinks or the food that we ordered from the pool servers, so we resorted to standing in line for 20mins to get our drinks. It was such a fiasco to get a drink that we ended up buying drinks from the general store and carrying them down to the pool.
So all in all it was a nice trip that could have been a lot better if the service level was in line with the price point for this resort.",2,2,0,0
"Nightmare
Don't go there, even for 1$.
Short story, our room was in the basement, it smells very bad, the shower does'nt work, no hot water in the cink, no air conditionner, only four tv channel, check-in at 2 instead of 1pm. 
The worst hotel experiment by far. Do not hesitate to pay more and get a nice room...elsewhere",1,1,0,0
"No Frills, Clean
After a 4 day stay I can agree with what most people say about this no frills hotel. The rooms are clean, neat and well maintained. Bed was hard, pillows not very thick. A good value considering everything in the wharf area was about twice as much. It is centrally located - close enough to the Wharf, public transportation, and easy access to Golden Gate Bridge, Muir Woods, and Napa Valley. We did not use public transortation - rented a car. For us that was a good decision - negotiating the streets was typical of city streets - not that bad.",3,3,0,0
"Awesome family friendly resort
My 8 yr. old daughter and I spent spring break week at the Biltmore, March 19th week. The resort is absolutely beautiful and the grounds are immaculate. I was surprised at how friendly everyone was, from the front desk to the gardeners. No request was too small and we were even upgraded to a bigger room with a walkout patio. The pools are heated and were plenty warm to swim comfortably. There were multiple family groups and the lawn chess and croquet were a big hit with the kids. If I had a criticism it would be the food and drink prices. $4 is a bit much for an iced tea. The breakfast buffet at $10 for kids and $16 for adults was well worth the price. I would highly recommend the hotel and look forward to returning for another visit.",5,5,0,0
"""one night stand""
This hotel was okay for a one night's stay but I would not have stayed longer. Obviously, this facility has seen a lot of traffic. The air freshener was an effort to make the environment more pleasant but closer inspection of the premises showed it needed a MAJOR cleaning and/or redecorating. I didn't use the lounge or the dining room, so have no opinion to offer about these. Other factors in my selecting this hotel--shuttle availability and pet friendly.",3,3,0,0
"Complaint about owner cancelling reservations last minute
Owner called at 4:57 pm est on day of arrival (had confirmation several days before) and cancelled our rooms for the night. He said that I gave him a bad review last year when we stayed and he didn't want us there. I did not review this hotel, but maybe someone in my party did under my name since they were reserved in my name. We had 2 rooms last year and requested 2 rooms this year. If the owner didn't want to accept the reservation, he could have done at time of phone call days before. We even received a confirmation email. He knew we had a pet so he wanted until the last minute, but we were able to find a Motel 6 at exit 20 that accepted pets at no additional charge, he charges $25. The motel we stayed was being renovated under new ownership and it was nice for a 1 night stay. Saved enough money on the 2 rooms and no pet charge to pay for dinner for 3, so it didn't turn out bad after all. Just wanted others to know what kind of ownership Rodeway Inn has.",1,1,0,0
"Fantastic Service
I am a frequent business traveller and have found that the staff, especially Mariya Andriyenko, Guest Relations Manager, are top notch and attentive. Reservation changes are always done efficiently with attention paid to detail. The business class rooms are spacious and clean. Whenever I am in New York I make sure to stay at the Radisson Lexington New York hotel.",5,5,0,0
"Avoid
Arrived to find a sign outside the door which stated not to leave ANYTHING in your vehicle. After walking in a sign said no visitors after 10p.m. One good note the man behind the desk was polite. When I opened the door to the room I should have turned and ran but to tired to care. It looked like a haunted house as the ceiling was black with cobwebs. I left the pillow I brought with me and forgot it. When I called the next day they said they would try and locate it and would call me back one way or the other. Of course I never heard from them again. Avoid this filthy hotel and unsafe neighborhood. Be kind to yourself and spend the extra dollars on a better hotel as it had the most uncomfortable bed I have ever slept in.",1,1,0,0
"Location, location !
Very handy to 6th Street area in Austin all points West and the State Capital.
Rooms have good space, good desk work area. Bedding is great. Good value.
Will be back !",4,4,0,0
"Lives up to the hype
Very nice, we had a few problems with the room smelling like smoke, but that's because some previous douchey guest decided to smoke in the bathroom and after finally figuring it out... The robe is what smelled like smoke, so after 4 days it got better, but the overall service and overall convenience of this was great. They responded to anything and everything regarding requests. You can't really ask for more than this place, for $200 a nice in the heart of time square, really? amazing!",5,4,-1,1
"Check Your Reservations Closely!
My husband and I just got back from San Diego where we stayed for the 4th and last time and Diamond Head Inn. We liked this hotel only for it's proximity to the beach. Rooms are kind of old but adequate/no air conditioning but decently priced. I had called to make reservations specifically because in the past, we have had a couple problems booking rooms on line. When we got to the hotel, I had to sign their paperwork which I didn't think much of at the time but was not wearing my glasses so I just signed their receipt assuming it was accurate (my fault). After 2 nights (we were staying 3) imagine my surprise when we got a call about us checking out. The staff did make a reservation for us at their ""sister property"" a couple of blocks away but other than that, they didn't care and offered no apologies for THEM making an error with the reservations. We were planning on making reservations for next summer while we were there but did not do it and will not give them our business in the future. Yes, it was my fault for not looking closely at the paperwork, but they just did not care. When I made the reservations, they would only give me a confirmation number and would not send me a confirmation email which I asked for.",1,2,1,1
"Impressed!
This hotel has it all. Great location, comfortable, clean and well appointed rooms, and a fantastic staff. Don't forget to sample the dark chocolate available at the front desk area. The property is on the Riverwalk about a 3-4 minute walk from the busiest section. This was perfect for us. 
The rooms are somewhat larger than many I see in typical hotels and very well appointed. We had a balcony room with a great view of the area and river below. The best part of the Westin Riverwalk was the staff. From the moment we drove up, everyone who worked there was extremely friendly. Doors were always opened for us, the front desk staff was very accomodating, the room was kept spotless, the bar on the Riverwalk level was perfect for an evening drink with great service. I needed a razor and one was brought to the room within 10 minutes. After getting back to Seattle, we realized we had left an item in the room. I sent an email to the hotel asking if it could be located. Within 30 minutes I had a call from Amanda in security. Not only did she have our item, but another we didn't realize we had left behind. Within the hour they had been shipped and Amanda sent me an email with tracking information.
The Alamo is about a 15-20 minute walk from the property. The airport is a 15-20 minute drive. Restaurants are all around within walking distance. Make sure to get off the Riverwalk and try some less-touristy spots in town. Take the Riverwalk boat tour. You really don't need a car to enjoy town. We had one and drove north to see LBJ's hometown and ranch but could easily have done without.
It is not often that I find a hotel that combines everything I am looking for. The Westin Riverwalk exceeded my expectaions. This hotel is very worth a try when staying in San Antonio!",5,5,0,0
"The Marriott Chain Should Be Ashamed
The room smelled as if it had been cleaned with a soured towel. Noise from the hallway was unblocked by the door. Noise from the next-door rooms also was noticeable; you could hear when light switches were flipped. No free breakfast, unlike most of the Marriotts in D.C. None of the bell captains knew how to give directions to National Airport from the hotel -- a security guard stepped into the conversation and told me how to get there. The night before I left, I asked the front desk if they could arrange for a bellman to come to my room at 0530 and for a taxi also to be arranged; I was assured that this would be done. Next morning -- no bellman and no taxi until after I phoned to say ""where's the bellman?"" Location at Metro stop is very convenient and the neighborhood is starting to improve, but it still isn't entirely safe.",1,3,2,2
"another stay
We spend 2 nights at the Embassy Suites San Diego Bay hotel on June 2 and 3. This time we were a little disappointed because of the morning breakfast service. It's loosing it's touch. Less variety and low quality food ( burned bacon, raw omelets and inedible hash browns). Something was going on? I don't know if it is time to look for another hotel for our stays from now on. We have been staying there for the past 11 years.",3,2,-1,1
"Excellent hotel with a desire to please their guests
We originally planned to stay for 3 nights, then switch to another hotel for the remaining 2 nights. We had a really good conference rate ($220/night) when I made the reservations, but they would not honor the rate for the weekend as well (conference ended on Friday). We got a room on the 33rd floor over-looking the lake and Navy Pier. We were celebrating our anniversary that weekend (they asked if we were celebrating anything) and when we arrived in the room, there was a special treat waiting for us (chocolate covered strawberries, chocolate treates, and some cold beverages for no extra charge). It was a great room with a great view (I'm pretty sure they upgraded us to this room based on our anniversary). It was very clean and well appointed. The bed was incredibly comfortable and we slept great every night. The location is great. Right in the middle of everything, but off the beaten path just enough. The service and attitude of the staff was awesome! You could tell they wanted to please you and get you anything you needed. We liked it so much, I called down to try to extend our stay for the additional 2 nights. Not only did they extend it at the same rate, they made several adjustments so that we could stay in the same room! (our room was reserved the other 2 nights and so I at least expected that we would have to move to another room). That kind of hospitality will definitely bring us back to the Swissotel when we are in Chicago again. The conference I attended during the week was also very successful. Highly reccommended for business and pleasure!",5,5,0,0
"Great location and decor - but noisy
Funky decor and fantastic location defines this hotel even though it is now owned by chain. The only problem is that in the renovation they apparently neglected to soundproof the rooms. The entire floor could hear the baby crying all night in on room on our floor, and the couple arguing in another room the next night.",3,3,0,0
"Perfect Location, Amazing Staff
The staff and the hotel is perfect! Vicki at the reception is an amazing employee, she went above and beyond to accomadate me when I needed to extend my stay one more day!! Excellent customer service!!! I will definitely choose this hotel in my next stay in New York!
Sotiris A.",5,5,0,0
"""We wished we could have gone somewhere else.""
If you are looking for a hotel with a free airport shuttle this is not the one! They advertised it with free shuttle services but this is incorrect during February. We were not told this until after we arrived, sure would have been nice for them to have it on the web page ad that the shuttle is only available certain times of the year. If we had known this we would have pick another hotel. There continental breakfast stinks it was tasteless & served in one room & you had to go outside & across to another cold room to eat it. The coffee in the room was very bitter. The room was clean but I still wouldn't recommend this hotel. If it wasn't for the money issue we would have went somewhere else for sure!",2,2,0,0
"A good experience
Good location - close to theaters, restaurants, Boston Commons
Decent rooms - the rooms are a bit dated though overall very nice. The concierge 15th floor is great for the breakfast lounge etc
Pricey Wifi though the free 30mins in the lobby is good enough
Small but ok gym",4,4,0,0
"Location can't be beat
I have stayed at this location a number of times - I love the location (close to 5th Ave shopping, the 6 line etc). Also there is a Bliss spa in the building which makes going for a massage or facial a real pleasure - just get in the elevator and you're there. I do have a few complaints from this last stay - Mario who checked me in neglected to ask what benefit I wanted based on my Gold membership - he assumed I wanted points (no!) and I wanted the free internet. And seriously - 19.95 per day for WiFi? This was changed on check out. And oh yes, on my second last day I find an invoice under the door - I had to go down and persuade them that I was not checking out that day but rather the day after. This is a busy hotel - but the front desk staff could be more gracious and less peeved with any request (see above). And then there are the elevators - you have to insert your key card to gain access to the floors with rooms and this is a challenge as the key reader doesn't want to ""take' your card and you have to stand there and jam it in and out and sometimes the elevator takes off to a floor that you don't want to go to. And the gym is small with some machines less than well maintained; they seem to be doing some work on that floor so maybe an upgrade is coming....
Will I stay there again? Yes - because of the location but I hope that management see this review and think about what a loyal Starwood (and W) guest has to say.",3,2,-1,1
"Not luxury…
We stayed at the Sofitel Chicago for two nights in September 2012. Overall, this hotel is a good choice for its location, service and breakfast. However, luxury it is not - not anymore, anyway. 
Upon entering the hotel, the lobby looks good, and would be even more attractive without the ugly paintings hanging over the reception desk. The staff was courteous and helpful, prompt in arranging our check-in despite a mix-up with our reservations. The room was disappointing at first: a persistent smell of cleaning agent upon entering; honey-colored wood everywhere (in need of refreshment); a dated (though still nice) bathroom, lacking any dimmers (just like the room itself). On the other hand, the bed was comfortable and we were lucky to have a gorgeous view of the city on one of the upper floors. As for breakfast, though somewhat pricey, it is definitely worth the money in terms of quality, quantity, choice and service.
In conclusion: it might have been a luxury hotel when it opened, but it certainly does not feel as one anymore. I would recommended it if you can get a great deal for it, otherwise, there certainly are other options in the area.",3,3,0,0
"Classic luxury in DC
Excellent hotel just adjacent to the White House. It was our first trip to Washington DC and the Willard is in the middle of everything. Our room was fantastic with a beautiful view of Pennsylvania Avenue. Members of the staff were extremely kind and professional. Everything was fantastic!! We definitely will come back.",4,5,1,1
"Affordable... but there's a reason why!
Free parking, kitchen and free internet. Of course that counts... but the whole facility is old. Furniture, carpets and basically everything is old and worn out here (I'm not saying things don't work). There is a room on each floor meant for garbage disposal which is very convenient, although the whole corridor smells like garbage (it travels through air conditioning ventilation openings and the whole place ends up smelling like garbage). Internet is pretty slow and unstable (sometimes preventing you to use it). This hotel works if you looking for an affordable stay with the complimentary conveniences they offer but it is far for feeling like a Confort Inn. It worked for us, a brazilian couple who was staying in LA for a month to study, but if you are in Honey Moon mood, book earlier and find a romantic place to stay (preferably near the beach).",2,2,0,0
"Historic, but also run down.
As my wife and I arrived we were greeted by a loud group of young hotel guests obviously belonging to a fashist organization (as we understand German quite well we understood the German fashist slogans written on their SS-style black shirts quite well. 
Carpets, walls, upholstery etc. within the lobby, the floors and the guest rooms are worn out and partly dirty. The wall paper in our bedroom and bathroom came off all over the walls. The first room offered to us had all window-glasses covered with white paint from the outside with no view at all. The offered parking spot for our rental car was located in a garage which could only be reached by walking through a dirty and unsecured construction site. 
There is no in-room safe available but the hotel management offered a deposit safe which could only be accessed by climbing/walking through dark and dirty stair- and hallways in the underground floors of the hotel covered with lots of debris and material (horror movie scenario). The offered boxes could just contain a wallet or a purse or some documents but no iPad or netbook. We refused to take one. 
That stay was not pleasent at all and we understand very well, that except from the long-weekend stay of the formerly mentioned group the hotel looked poorly booked and its facilities (bar, restaurant etc.) sparsely used.",2,1,-1,1
"nothing great
I read reviews online and booked the hotel but there was nothing great the rooms that we got was smelly in the beginning. The rooms are not sound proof so anything that happened outside or in the next room could be heard. Couples be carefully!!. The internet was not working so I had to hook up with the hotel that was next to us. The breakfast was a joke nothing great. You cannot use the kitchen after breakfast hours. Families with kids please book room with kitchen other wise your infants or toddlers will not have mircrowave or cooler to store milk.
Overall i will not recommend this hotel to any one the price i paid i could have got a better place.",2,1,-1,1
"Big City Buzz
This hotel is at Time Square. My wife and I are mature and very experienced travellers and we found the hustle and bustle too much for us. Our room was comfortable and newly renovated. The public areas, including the breakfast area were very commercial and lacking in character. We have stayed in Marriott hotels around the world but will not be staying in this one on our next visit to New York City.",3,5,2,2
"Great area, but small room and bath.
My daughter is going to FIT next year, and we wanted to spend the night in the Chelsea area. The Comfort Inn Chelsea is in a great location, just off 5th Ave and Broadway, walking distance to Macy's, Times Square, and the Fifth Avenue stores. My daughter especially liked that the subway station was right there, and we were three stops from Soho (her favorite area!). 
The bedspreads appeared to be unwashed and somewhat stained. The room was tiny, and the bathroom was even tinier. The bathroom door was difficult to open as the bottom caught on the carpet. The air conditioner worked, though, and the beds (sans the icky bedspreads) were small but not uncomfortable. Breakfast was, well, included. My daughter told me to make sure I mention that the eggs were terrible. 
The front desk/concierge staff were quite nice. They have an exceptionally small lobby area, and I believe that they were refurbishing the exercise room area. The business area had two large computers, and free coffee was provided. I waited in the lobby for my daughter for more than an hour, and the staff were accomodating. The concierge kept our bags for the day while we went to the school. Overall, this hotel was clean, not uncomfortable, and adequate for our needs. The best thing about this hotel, to us, was its location!",3,3,0,0
"Great Hotel & Outstanding Service
This boutique hotel is a hidden treasure in NYC, located in mid-town Manhattan.
We recently stayed at the Hotel Elysee from Feb. 19 to Feb. 23 while celebrating our Anniversary. We must say that we thought it was wonderful. The breakfast was great and quite substantial and the wine and cheese in the afternoon was really nice. The coffee all day was also great since we are coffee drinkers and really appreciated that it was available whenever we wanted it. The best asset @ the hotel is the awesome staff. They go above and beyond ! The staff who work the club room really work hard and are so gracious. They do their best to make sure everyone is happy. 
We also want to thank John Avina, General Manager @ TheHotel Elysee for the Prosecco and chocolates for our Anniversary. What a nice touch, you made our trip special ! 
Once again thanks for everything John and we look forward to our next visit @ your hotel.",5,5,0,0
"Don't even think of staying here!
What a shock! Day's Inn should drop this place immediately. The pictures on the Day's Inn website look like some other place entirely. The breakfast is beyond bad, and located in a small airless room. The Day's Inn website shows a picture that was set up in the lobby with sunny windows and a breakfast that actually looks edible sitting on cupboards. The cupboards are gone now - so are all those nice sofas in the photo. The lobby has two room chairs and a small table. You can't see the bulletproof glass in the lobby photo either. The room bathroom's a joke. Bad smells everywhere. Strange cramped little rooms. (One of them had a wall of floor-to-ceiling mirrors however.) Don't leave anything valuable in your car. All the people who work there park out in front of the lobby in a strip that says ""no parking"". Take heed!",1,1,0,0
"Good NYC location
Don't be put off by the road. W40th St isn't the most sophisticated in Manhattan but several hotels are there, opposite the Port Authority Bus station. It's overall location makes it good for getting around the city. It's handy for the Subway and Times Square and the lower part of Hell's Kitchen, so plenty of restaurants. Macy's isn't too far either. I found the hotel was clean, the staff were very nice (no tipping culture here) and sophisticated in it's look & feel. There's free WiFi and free use of some iMacs and printer in the lobby for online check-in and the like. Although this was a business trip, I will certainly check this one out for personal trips over. Trip from JFK by cab was $51 +tip.",4,4,0,0
"Ok Ritz Carlton - but beware the external central a/C vent
Pretty mundane hotel with too informal front lobby staff, laughing and joking around. Got no sleep as my room looked out over a grassed terrace which had air con ducts pointing sky wards. No need to stay anywhere other than Boston Harbor Hotel in this city.",3,2,-1,1
"Nice property in great location
My husband and I were visiting San Diego for a concert at the Sun Valley Casino Sports Arena, 2 miles away. We did not have much time to check out the hotel before the show besides grabbing a drink at the bar. The staff had a cab there in less than 2 minutes. Our room had been renovated with a comfortable bed, spacious area, large patio and fantastic bay views. The bathroom is small but in great condition. 
Upon returning from the concert, we decided to try the Bahia Belle for the 11:30 PM cruise. It was so much fun and a great way to end our evening. I wanted a taco on the cruise but it was only pork (I do not eat this), very limited food but it smelled really good! 
The next morning we ate breakfast at the restaurant and had fantastic service. The food was good. Then we walked around the property and finally had a chance to check out the resort. It is really cute with a lot to offer. The Seal Rescue area is adorable and made me appreciate this resort that much more. We wanted to use the water rentals and bikes but it was chilly and we did not have the proper clothing so we decided to walk around outside the property and did not realize how close we were to Mission Beach. We leave at a beach in the LA area so it was great to compare the beach cities!! My husband and I had a wonderful time and would def recommend this property if you do not need to be in the city. Just being around the bay, seeing the kayakers and people on the Stand-up paddle boards is very motivating to go out on the water!",5,5,0,0
"If you need to be close to the airport there are much better options
This hotel was very dirty, dingy, aged, and had a lot of not so desirable characters lounging around the lobby area. The area itself is in a pretty rough neighborhood, so it just depends on your comfort level with areas closer to an airport. We checked in later in the evening and the lady who helped us at the front desk was very scattered and more interested in chatting with the men standing around her than actually assisting us and answering questions. The rooms were very substandard and untidy. The shower did not drain properly, the carpet was extremely dirty, and the furniture was stained...you just didn't feel like you were in a clean space. My husband and dog were also trapped in the elevator for a while at one point, to which no one at the front desk seemed to show the least bit of concern for. All the elevators had maintenance issues during our visit, which isn't a good feeling, pet or no pet. The main reason we chose this hotel was because it's pet friendly and we were traveling with our dog. Well...we ended up walking the back alley way (where are fabulous front desk attendant directed us) to find there is ZERO grass for your pet...definitely no small courtyard as we were advised. We walked blocks and couldn't find anything. This place is a concrete jungle. The Holiday Inn directly across the alley had a HUGE grass yard but they will not allow any pets on the property, so good luck to you if you bring a pet. You'll be hard pressed to find even the smallest patch of grass. It's not the worst hotel I've ever stayed at but it's definitely in the running.",2,2,0,0
"Over priced, too busy and rooms too small! Better value elsewhere in Manhattan.
Just back from staying at the Paramount in Manhattan, and delighted to inform you about my experiences.
This hotel is quite expensive and on this basis, I was expecting something alot more than what was on offer. First of all, via booking.com, Paramount / the web agent messed up my booking and kept asking for documents which we had sent them days earlier - this was a frustrating experience - be careful with your booking here, as the hotel seems very chaotic at times and Im sure alot of mistakes are made.
We booked a 'superior room' - IT WAS TINY ( I was informed that there were two smaller type rooms than the 'superior'). Unbelievably small, didnt have a kettle or tea making facilities, the toilet was miniscule, the bed clothes scantly cover the discoloured duvet (which was disgusting to witness), the shower handle was basically hanging off, the pressure of the shower was mediocre, the sink was grubby and generally, the room was not big enough for two adults.
What is good about the Paramount? Its location - its steps away fro Times Square and the many musicals, however, this makes for a noisy night due to the traffic, sirens and everything else that goes on at all hours in midtown Manhattan.
My advice - save your money and stay in a good hotel on the upper west side. Much nicer, less busy, better value for money and still within walking (or tube / short taxi) to broadway.",3,2,-1,1
"Great hotel, fantastic location, wonderful swimming pool.
Stayed here for 4 nights and were able to walk to all the major sights within Washington. The staff were very friendly and helpful, and we liked the bottled water left each evening - a really nice touch. Our room on the second floor was comfortable and considering we were in a major city was as quiet as countryside giving a superb sleep! Free wifi and no problem leaving bags as we had a late flight. A special mention must be made for the good-sized swimming pool - outside but designed to have the sun on it all day long making it a very pleasant and warm swimming experience. Restaurants were available within a 10 minute walk toward Logan Circle. All in all a very good base for exploring Washington and we would definitely recommend.",5,5,0,0
"My stay in San Antonio
If you're looking for a good value close to the Riverwalk and Alamo area, I would recommend this place. The bathtub was badly stained so needs to be replaced. - Be prepared to pay for parking, and if you veer away from the hotel, the surrounding area is 'questionable'. - The staff were friendly and helpful with information + they do have an early breakfast if you're interested. We left so early that we couldn't take advantage of it, so I can't comment on this aspect.",4,3,-1,1
"ok for price
The hotel rooms were tiny, even smaller than i had anticipated. Imagine being in a small birth on a boat. But the rooms were very clean. The shared bathroom was also clean and i never had to wait. The rooftop deck was nice with a great view.
The staff were professional and to the point , not rude but also did not go out of their way to be helpful. The exception was the bellhops who were very good.
The benefit was the cost , for the location it was a real bargain. 
If you are looking for cost effective , clean hotel and dont plan to spend much time in the room, then this may meet your needs.",3,3,0,0
"Just Ok!
Stayed here Aug. 24- 27 2012. Our first impression was that it was in a super location and that the lobby was very clean and updated due to the recent renovations. We were here on a bus trip with 53 people so the hotel staff handled everything very well and check in was arranged by our tour company. We went to our room and as I was checking things out I pulled the sheets back and noticed that our sheets were dirty! There were stains on the sheets and pillows as well as make-up. Not a good impression!!! I proceeded to make my way around the room and found it dusty and dirty. Needless to say, we complained to our tour guide as well as other members that were on our tour and the rooms were either re- cleaned and or the bed sheets changed etc.. The location as I stated could not have been better but we will never venture to stay there again. The prices are very high at the cafe so beware of that and they do have a Starbucks on the other side of their cafe but it`s hit and miss as to whether it`s opened or closed and the staff there... well lets just say they have attitude! Other than that it was just ok for us.",3,1,-2,2
"Drais Pool Party
The wife and I spent Saturday at the Drai’s pool party. It does not get any better than this. The vibe here is really fun with friendly people and great music. The service is terrific. I called the pool host, Chris, to set up our day in advance. Chris did an incredible job of taking care of us. Ask for him if you want to set up a great day. I will be going again very soon.",5,5,0,0
"Don't Make Me Laugh!
After waiting 45 mins to check 
-in we went to our room (#723) to relax. Once there, we discovered the carpet was filthy, The bath tub was cracked and peeling, the bathroom towels were damp and appeared to have been used, the 20 yr old T.V. was not working, We immediately returned to our car and called Hotels.com to file a formal complaint. I was amazed to know that this hotel is directly across the street from Madison Square Garden, the worlds most famous arena. The room in a word was disgusting and I would not subject my family or loved ones to such offensive conditions. My advice is look elswhere if you want to enjoy your stay. After realizing the condition of this hotel, I have some reservations about the clientele, safety and would not recommen this hotel to anyone visiting New York.
Dr. Godfrey Hudson Valley New York",1,1,0,0
"Amazing Location, Awesome staff, Hotel is OK
The location couldn't be better for shopping and the holiday time. Walking distance to Union Square. Walk from the BART to here about 10 minutes. Perfect for the traveler with no car. Staff was super friendly, Kimpton perks always awesome: wine hour from 5-6, free WiFi as a Kimpton member, dog friendly, fresh baked cookies at check in, C&O Bigelow toiletries (no shower gel, just soap). The hotel is tastefully decorated and impressive; but its appearance feels well used for the rooms. It also didn't help that while at cocktail hour in the lobby, I overheard a group of co-workers listening to how two of their co-workers were able to get out of the hotel earlier than expected to check in at another hotel. I couldn't hear details, just that they thought the hotel wasn't very impressive.
I enjoy the Kimpton brand and how they treat their guests. I received the best treatment and service. I recommend a facelift. I likely will look to stay in other places on my next SF visit",3,5,2,2
"nice hotel clean but staff could have been more helpful
So i liked the hotel it was nice the bfast was good he hotel was clean and I like the convenience store they have but the staff could have been more helpful. So we stayed in springbreak week the hotel was packed we had a sofa bed but no bedsheets we were asking for more than 3 hours the hotel receptionist would tell us 30 minutes anywho he told us that 6 times until I fell asleep. The next day the hotel told us that they didn't have any and yet they had to cancellations and well they could have given us the sheets from those cancelled rooms because of that I don't recommend this hotel the staff could have been straightfoward with the bedsheets issue or used common sense to get some sheets from the cancellations that night.",1,4,3,3
"Check it first
Call before you book! It seems slightly unfair to review the DoubleTree Metropolitan in its current state. The hotel is undergoing a top-to-bottom remodel. I'm sure it will regain its four-star status upon completion of this project but meantime it is a construction site. Our main problem with our room was that the new furnishings are outgassing and the air was toxic. We called for an extra blanket and slept with the window open. Unless a freebie, the breakfast in the hotel restaurant is no bargain. Restaurants are plentiful in the area. Staff were excellent.",2,3,1,1
"decent rooms, nice staff
Nothing too special about the hotel rooms. Good size room, comfortable bed. Hotel staff is very friendly. Bar and restaurant is pretty good. Not a lot of selection for dinner (soup, sandwiches and burgers). Breakfast was pretty good. Eggs, meat, omelet station, cereal, oatmeal, pastries, etc...",3,4,1,1
"A great view
I stay here whenever I come to Austin. I've tried a few other places and found that this is a nicer place to stay than some of the big name luxury hotels near downtown/UT. It was updated about 5yrs ago. The common areas are showing a little wear and this is an older hotel but not to the point that I find it displeasing. I always get a room with a lovely lake view. Not only is the view nice but it keeps you away from the noise of the interstate. The luxury hotels downtown don't have this advantage; I found them noisy and difficult at which to sleep. I really have enjoyed this Holiday Inn and would recommend it.",4,5,1,1
"Great Base to Explore Seattle
We were cruising from Seattle and chose the Paramount Hotel for an overnight stay based on its central location. Arriving into SeaTac Airport, we took the Sound Transit Link. Forty minutes and $2.75 (per person) later, we were getting off at the Westlake Center stop and making the short three block walk to the hotel. Check in was quick and efficient, the 4th floor room overlooked a courtyard and faced 7th Ave. It was clean, spacious and stocked with nice Gilchrist & Soames toiletries. One point, about 4 a.m. a trash or recycling truck was emptying a receptacle in the area which made quite a bit of glass or bottle clanking noise. The location is fantastic for shopping, sightseeing and enjoying central spots. We walked to Pike Place Market in the afternoon then again for breakfast the following morning. Conveniently located to banks, drug stores, restaurants and all manner of clothing stores. Whole Foods Market Westlake is about a 10 minute walk and is stocked with a great selection of prepared foods. We would definitely stay at the Paramount again.",4,4,0,0
"I don't get it
Its a nice place, but not worth the money. The pool is small and there is no hot tub. What? Pool side service cost $4 + 22% tip + $18 for a drink. I'm from New York and I was even a little shocked. The rooms are starting to look a bit worn, clearly from the heavy partying they have endured over there 2 years of existence. I just dont get it. The staff are thoughtful and accomodating. So that was a plus.",3,4,1,1
"Average as hotels go but closer to poor as Hampton Inns go
Our flight arrived late in El Paso so I called the front desk around 9pm and said I was going to be late, around midnight. The woman at the front desk was pleasant but asked me to call back if I was going to be later than midnight so she didn't cancel my reservation. Um, that's why I was calling... why did I have to call back again? So I did. No big deal. Got to the hotel before 1am and didn't see anyone at the front desk. After half a minute we were greeted by a pleasant staff person. She didn't ask how many keys we wanted so I assumed we had two (because we were two). We got up to the room and the only key didn't work. Few things annoy me more than this when checking into a hotel, especially if it involves schlepping bags back down the elevator to the front desk. At least she wasn't condescending as some staff at other hotels have been in the past, acting like I don't know how to work a room card key, but this is why I get so annoyed, just anticipating the hassle. Perhaps the key programmers should have a test reader/lock on them? We were told the power went out earlier and messed up the key programmer... what? Anyway, back up with two keys and the first one worked this time. The room was unpleasantly warm so we had to cool it down before we could get to sleep. Kind of a slow process. My pillow case was stained with mascara but the bed was comfy enough. The pull-knob to start the shower was missing so there was a rusty threded bolt instead. The breakfast area was out of regular coffee when we went down (I'm sure more was on the way) and the juice was really watery (others were complaining about this too) but there were just too many issues for a chain that advertises 100% satisfaction guaranteed. I stay at Hilton properties almost exclusively so I've stayed at plenty of Hampton Inns and while this wasn't a terrible experience, I am far less than 100% satisfied and I want this night comped if that's what the guarantee is all about.",3,1,-2,2
"Honest hospitality on 5th Avenue
I was treated with true hospitality from the very beginning. Although I arrived to the hotel earlier check in time I was upgraded to better room - just not to keep me waiting while booked room is being prepared. Importantly that was made in the middle of high season! Room was nice and comfortable, all advanced equipment and facilities were organized in a very smart way. Interior is of very good taste - there is no unnecessary tinsel but quality of materials and furniture is perfect. I had Breakfasts in main restaurant facing 5ht Avenue and disciplined waiters served a la carte food very professionally. Spa is great although pool itself is too small and it seems to me water in the pool was not that clean. Lifts are made in old fashion manner which brings kind of chic of 30th of last century. Concierge Victoria is VERY professional and I would like to thank her for great advices and help. Internet was provided as complimentary service. Excellent for business and short vacation in the middle of Manhattan life!",4,5,1,1
"Not quite what I expected
I had read reviews of this property that led me to expect a quality experience. Oh, not so. Check-in was problem free. When I went to my room, I was overwhelmed with the smell of musty old room coupled with the acrid smell of urine. I'm not one to complain, but it grossed me out. I requested another room and the front desk staff promptly complied, and sent me off to my new room, which I said must be the ""punishment room."" It was the top floor, furthest possible away from the elevator or the stairs. I had to buck my luggage up three flights of stairs and down the looonnng walkway. This room was musty old smelling too, but I guess that was as good as it was going to get. My room was located near the pool equipment, so I got to listen to it grind and whine incessantly. There was a repairman in the attic over my room until about 7:30 which was kinda creepy. While the room was equipped with flat panel TV's, the lousy cable wasn't HD. I mean they can spring for new TV's and not bother with HD? Makes no sense. The only bright spot was breakfast, where there was a decent selection of food. It would have been nice to have scrambled eggs instead of hardboiled, though. I agree with other reviewers that the place is overpriced. I saw no evidence of recent renovation and thankful that I was only there one night.",2,2,0,0
"What is in a name?
This would be one of the few airport hotels I rather not to stay. 
To show its welcome, it took a long while before we and another couple of unrelated guests can get a bus shuttle. 
The location and the entrance as well as foyer might impress you, but that might be the beginning and the end. 
The check in was slow and not very welcoming. The concierge staff was lukewarm at best, and obvious a man of few words in answering our question of Manhattan beach trolley.
The hotel is old and needs an uplift, the room is small and basic: I wonder whether I was not in a basic two or at most three stars hotel. 
The executive lounge is small for the size of the hotel, but the staff are good. 
The shuttle to LAX is the same for every airport hotel so the bell staff does not seem to care whether the guests get onto it or not, you have to be lucky if it is a busy hour!
As a diamond member, my comment at Hilton website was not even answered by the hotel; obviously they would like a wider audience!
To sum it up, for $200 a night, one is better served elsewhere, Hilton or not.",2,3,1,1
"You DEFINITELY get what you pay for...
I stayed at this hotel several years ago and thought it was good, however after our one night stay earlier this week, I've downgraded it to ""passable"" at best. The best thing about this hotel is the location. The worst things (couldn't pick just one) are 1) the bathroom doors made of glass with inch plus gaps under them, so privacy-wise you might as well be doing your business on the bed, and 2) the noise from the ""airplane style"" toilet flush, other room doors closing and the elevators. The traffic noise wasn't so bad by comparison. The service also wasn't great, but considering we paid $108 (+ tax) for the night, I guess we got what we paid for. Almost. The rate was a ""Resident of Canada - Superior Queen and Hosted Wine Reception"". The wine reception was never mentioned at all at check-in or out, nor were there any signs about it in the foyer. I emailed the hotel after booking to request a quiet room away from elevators and traffic noise as I am a light sleeper and received a prompt response advising that due to the hotel location, the traffic could be noisy for some guests but that a request for a quiet room had been made and complimentary ear plugs were provided. We could find none in our room and weren't offered any. I'm sure we could have asked for some but after the ordeal of check in, we were too tired to go to the bother. At check in, after receiving the room key, I asked if it was a quiet room and the receptionist then changed us to a room higher up the hotel. When we got to the room there was a pubic hair and cat hair on the bed and the room stank. (I suspect the carpets had been cleaned, although clearly the duvet had not been!) We asked for another room and moved our luggage to a corner room on the 3rd floor which was ok (aside from the awful bathroom situation) but we were a little scarred from the pubic hair. The next day, I went shopping but had to come back to the room to get something and realized I'd lost my room key. I queued at reception to get another one and when I got to the front of the queue, the receptionist handed me a room key with the room number I gave her without checking my ID or the name on the room. As it turns out, I got the first room number and the room we ended up in mixed up and the key didn't work. I realized this when I got to the room and went straight back downstairs to get a new key, at which point the receptionist then decided to confirm the name on the room reservation, but still didn't ask for ID. She did make the comment, ""I hope there wasn't anyone in there"", which confused me a little as if she cared about privacy (or security for that matter), you would think she would have checked my name, ID and reservation before just randomly handing me a card. Check out was another palava. The valet were so busy it took about 15 minutes to get our car and it had to be parked in the alley as there was no space outside. Probably not the worst of our complaints about this place, but by this point we had had enough and just couldn't wait to leave. I wouldn't recommend it unless you are travelling on your own (and therefore no one else gets to listen to you in the bathroom), or if you're only staying for a night or two and are willing to give up service and cleanliness for the location.",2,2,0,0
"Great hotel in the perfect location!
Myhusband and I stayeed here for 6 nights. He had business and I was there to explore the city. I had never been to Boston and the location of the Nine Zero was perfect. We walked everywhere and the one time we used the subway the stop was about a block from the hotel. We ate at their restaurant for breakfast, the food was excellent as was the service. My friend was in town as well and she came and met me at the hotel and we had breakfast there each morning and Oscar, our waiter, remembered what we ordered and was quick to ask us if we wanted the same each morning. When I showed up with my husband one morning we switched up our menu!
The hotel was very comfortable. We loved the beds and the bedding. They have an assortment of pillows and were quick to bring us some down pillows once we called housekeeping. Thomas, the concierge was very helpful. He arranged a car for us on our last day of touring and made a dinner reservation for us at Mama Maria's and we had the best table in the place! I highly recommend the hotel. In fact we have a trip to NY soon and we are going to use Thomas to book another Kimpton hotel.",4,5,1,1
"Would be a zero if it were a choice.
""BED BUGS"" Stay Away!! This place is in the poorest condition for the prices they charge. I would have had a better night sleeping in my car. I seen the manager yelling and threatening to ""EVICT"" them, I don't know the reasons but I would think he could have been classier handling the situation in private. What a SOB! If you want to be the bed bugs dinner then please rent a room from here. BUYER BEWARE!! Rude manager, bed bugs, poor A/C. I have several more trips planned to this area for work but I can tell you all I will be spending my hard earned money elsewhere. This place ruined a perfectly good evening for me. I WILL NOT ever rent from a Ramada again because of this poor excuse of a hotel in Austin Texas. Poor management, Poor Service.",1,1,0,0
"Very expensive, but charming!
I extended my business travel and my husband joined me for a long weekend. The staff are very professional and helpful. Like others said, location is everything. We returned the rental car as it wasn't needed at all - and parking was $46 per day. We did the hop-on/hop-off trolley and saw the sites over 3 days' time. It really wasn't enough to absorb this beautiful and historical city! Access to the concierge lounge was so worth it! We asked for a small refrigerator in our room so we could store water and some food -- we had just come from a Residence Inn so we had quite a bit that we didn't want to throw out. They brought up the crudiest looking thing and stuck it right in the middle of our entrance/foyer - LOL. (We moved it.) There is a ""cooler"" in each room (not really a fridge) which is a nice touch. Our bed was a bit lumpy, but the linens were luxurious. We were in room 165 and had a front-row seat to the busy sidewalks (fun people-watching) and the beautiful skyline! Our housekeeper was the best! We tipped her well and she gave us extra chocolates and towels! Breakfast on Saturday was $50 for 2 for the buffet - very good food but a bit expensive.",3,4,1,1
"Good hotel, good location
This is a very nice midtown hotel, convenient to everything. Our group stayed in rooms PH05 and PH02, the rooms were large and nicely decorated and just outside your door is the rooftop with an amazing view of the Empire State Bldg in red, white, blue for Memorial Day. The free breakfast was adequate but could use a protein dish or two. The elevators are a bit slow. I have stayed at the Blakely, the Strand, and the Sherry, the Hotel Metro is my new favorite and I would not hesitate to recommend.",4,4,0,0
"Filthy, Loud Rooms-WATCH YOUR BILLING
Find another hotel; ANYWHERE but this dirty hotel (which is under construction) with creative billing practices. After returning home I spent a good hour on the phone itemizing a one nights stay. I wasn't offered a reasonable or even intelligent explanation to these overcharges. There are too many nice hotels on The Mile to even give this dump a 2nd thought.",1,1,0,0
"Recommended!
Very friendly staff, good value and great location within walking distance of Gaslamp. It is over the road from the Marina, which offers great views and is an enjoyable walk. Rooms were clean and fairly spacious. None of us heard the trains that other guests mentioned and we were at the back (ie, nearest to the railway line). Breakfast is basic but was comparable to other motels that we stayed in.
Would stay here again.",4,4,0,0
"Excellent Location in safe area of San Francisco
We stayed for 3 nights on a tour of California and had a great time here. Hotel has fantastic location, close to Union Square with lovely restaurants, China town & the financial district. Also close to Muni F line to take you directly to the wharfs. Our main reason was to visit Alcatraz and we weren't disappointed. The hotel is clean and well presented but don't touch the bottles or the mini bar 'cause as soon as you lift something it is charged to your room - beware. The top floor of the hotel has a lounge with light snacks & drinks and an excellent 360 degree view of the full Bay Area of SF. The staff are very helpful, we checked in with no delays and our room was ready at 10:00am in the morning. The doormen are excellent. I would recommend this hotel.",4,5,1,1
"Fine, tourist-class accommodations
The Castle Inn offers large motel-style rooms in a central location. If what you want is simple and tidy, then the Castle Inn might work well for you. The rooms are very clean, but the overall look of the place is somewhat dated and shabby. 
The Castle Inn offers a few nice amenities. Rooms are equipped with both refrigerators and microwaves. Though there is not an on-site restaurant, they have arranged for ""room service"" through a near-by budget diner. You will also find that you receive all basic cable channels through their television service. Each room also has independently-controlled heat and A/C, which can be nice when SF's weather varies. 
The drawbacks are due mostly to the physical plant of the building. It is an old four-level motel with open-air hallways. Because of the set-up, each room has one medium-size window that looks out onto the adjacent building. Therefore, the rooms feel pretty dark, which is not helped much by the small lamps and CFL bulbs. The indoor decor is dated, and the public spaces look a little shabby, from stained indoor-outdoor carpeting on the stairs and halls to scraggly geraniums on the stair landings. As well, though the Inn offers breakfast, it is hosted on a small counter within the main office; you have to be patient with the line to get your milk and cereal or granola bar. 
The location is good, but not great. You can easily take a bus line north on Van Ness to the waterfront or south toward the Castro. The closest BART stop is about 1.5 miles away, so a cab or shuttle is your best option to and from the airport. The Inn is convenient to Nob Hill and Polk Gulch if you're looking to browse a few shops or grab a bite to eat. However, these are not the most exciting areas to go out and about in San Fran. 
In short, Castle Inn is serviceable, but nothing fancy. The overall value varies, depending on time of year. My king room ran about $200 per night in the last week of June. If I had been able to book a room in town earlier, I likely could have been able to stay at a three-star establishment for the same price.",3,3,0,0
"Unbelievable! Do NOT sign up for the green choice program and watch out for the dust!
We stayed at the Westin Copley Place for eight days while attending a business conference. Upon check-in we decided we'd try to be a bit more environmentally friendly and participate in the Green Choice program. The front desk told us that linens would be changed only every 4th day and that Starbucks coffee and condiments would be replaced daily but they did NOT tell us that they would not clean the room or empty the trash bins for 4 days! It wasn't until I called the front desk on the morning of the 4th day and confirmed that housekeeping intended to come to our room that we had our room cleaned and trash disposed of!
WHAT GUESTS AT ANY HOTEL HAVE TO REQUEST HOUSEKEEPING SERVICE AND TRASH PICK UP AFTER FOUR DAYS???!!! It was ABSOLUTELY unacceptable! That's not environmentally friendly; that's a health hazard! I couldn't believe this was the kind of service (or lack thereof) we received from a Westin, let alone a Starwood property! 
The hotel is connected to the Copley Mall and Hynes Convention Center, but so were numerous other hotels that were closer, less expensive, and may have actually cleaned our room without us having to request housekeeping service after 3 full nights. 
The room seemed to have some feng shui orientation principles incorporated into its design. We noticed this on the first day and days on which our room was our room was cleaned. However, there was a terrible allergen in the room that we could not pin point until the 3rd day. There was a large amount of VISIBLE dust on the wooden head boards above each bed! This dust was NOT cleaned during our entire stay! One of us always seemed to sneeze when we entered the room...even when entering the room at different times. 
There's no excuse for this lack of service or cleanliness. So what a conference was in town! If a hotel can not handle the business don't book the reservations! 
Also, don't waste your money on the breakfast buffet. It consists of a very low quality selection for an overpriced breakfast. I had coffee with my breakfast and there were obvious coffee grains in both the first pot and the replacement pot I requested! The waitress and host were very pleasant. They were the highlight of our entire 8 day stay. Had this been a leisure and not a business trip where a large majority of our time was spent in the hotel room each day we would have done our best to find a room elsewhere.",1,1,0,0
"Great location, great staff, great weekend in NYC
We were lucky enough to spend a weekend in NYC at the Andaz. The staff, including the guy riding in the elevator going from one floor to the next, were all efficient, friendly and did everything to make it a great time. The hotel's location is so central that it seemed as if everything was within a few minutes either walking, public transport or cab.",5,5,0,0
"Great location on Freedom Trail
I chose this hotel for a recent trip based on the location (directly on Freedom Trail, across the street from the old Granary Burying Ground, one block from Boston Common and the Park Street T station) . The location is truly ideal and cannot be beat. As for the hotel, I was very curious to see it as I've never stayed at a Kimpton, and I know this chain has some rabidly loyal fans. After staying here for three nights, I have mixed feelings about it. The highs: exceptional, friendly service, really nice bedding, spotlessly clean. Also a very extensive minibar. The lows: the air conditioning seemed a bit on the weak side, the toiletries were not up to the quality I usually expect in a higher end hotel, the ironing board was completely non-functional (the cover did not fit and there was no pad) and some of the decoration choices are not my cup of tea (the shaggy animal print blankets and the drink coasters printed with the word ""sexy"" just seemed like they were trying too hard for cool, and ended up instead almost bordello-ish . . . weird).
Bottom line though is a very good place to stay.",4,3,-1,1
"stay away
We went to my grandson's Air force Graduation and stayed 7 days at the motel. It was noisy and dirty. My new slippers were black from the dirty carpet. Towels, toilet tissue and facial tissues were not restocked on a daily basis, we had to go to the front desk to get whatever housekeeping failed to replenish. I waited for the waste basket to be emptied for days. On the third day I pulled it into the center of the room, so they had to empty it or walk around it. I always bring large plastic bags for my laundry. Four days into our stay I noticed ants inside my bags. My husband went to the front desk to get some insecticide, but they did not have any in stock. We were offered a different room, but I was not sure if the other room would be any different, so we declined. We were able to control them with lysol spray that we always carry with us when we travel. When we got home, I emptied my laundry bags immediately into the washer to kill ants and bugs that survived the trip home.",1,1,0,0
"Getting long in the tooth, b'fast puzzling
In town for Austin Marathon. Lobby is nice, but rooms could use some serious updating. Our room carpet was looking pretty beaten down given the price. Just looked at current room rate and it's $100 more than marathon rate. Really not worth it. Amazing thing was what happened at breakfast on Sunday morning. Told that breakfast only for Club-level guests. Was charged $18 for very average cold buffet. When I explained I wasn't Club-level, the bill was reduced to $14. Almost seemed to suggest there was no other breakfast option for non-Club guests.",3,3,0,0
"Our room was horrible
We had heard that this place is pretty nice for the money! Most of the hotels in the area were booked for the 2 nights we needed a room for our Staycation, so we were happy when they did have a room available. When we checked in, we obviously had the Handicap Accessible room. We were supposed to have a refrigerator and microwave in the room, but there was no refrigerater. There wasn't even a phone!! One of the lamps had no bulb, so they again found one for us. They had to find one for us so that we could get a wake up call in the morning. Joshua who was working the front desk was very nice and apologetic about the missing things. But it shouldn't have been like that to begin with. The bathroom had NO counters to put anything on. We had to use the little sit down chair to put our stuff on! The queen bed was comfortable but the room smelled like a Nursing home. They had a small, decent continental breakfast in the morning in the lobby. I would maybe stay there again if I could get a King Room, as I've heard from people that have stayed there that those rooms are actually pretty nice, but I would not recommend getting room 104, next to the office at all!!!!",3,2,-1,1
"Couldn't have been happier!
I stayed at the Luxe Feb 14th-19th 2012 with 2 girlfriends for a wonderful girls trip. After months of researching hotels I couldn't be happier with our choice. I could rave for pages about how truly wonderful our stay was. The staff was polite, courteous and helpful. By the end of the stay we felt like the valet guys we're our friends. They were awesome. The front desk was more than accommodating every time we called down for anything. Our room was so spacious, clean and exactly as the pictures showed (2 full size beds) It was newly renovated and had all the space we needed. As 3 women you can imagine how much stuff we had! Hotel was peaceful and quiet. The location was centralized for seeing all areas of LA.(We went all over from Santa Barbara, Culver City, Burbank to Pasadena). While the construction was not great, it caused us no problems (other than normal LA traffic). Would stay here again in a heartbeat. Thanks Luxe!",5,5,0,0
"An excellent hotel. Suitable for business or leisure trips
An excellent hotel. Suitable for business or leisure trips
This really is an excellent hotel. The hotel is maintained to a high standard, the staff are accommodating and very happy to help. Wifi (~2.5Mb down max) and the use of the small but adequate gym is inclusive of the room rate … wonderful. We’re from the UK, and booked our leisure trip to New York via expedia. (Flight and hotel ) All bookings fell into place without a need to chase or checkup.
I’m sat here thinking what could be improved about the hotel and there’s really nothing major. Perhaps a cheaper (Oct 2012 $15 + Service pp) more wide ranging breakfast (Continental only) offering could be one item, but with so many other options available in short walking distance, this really is a small point. Toast, Cereal, Fruit and Coffee doesn't stack up to $18pp even in central London, UK. I can't justify the this improvement comment reducing the overall rating from 'Excellent' though.
The room…
We booked a twin room. It was at the rear of the hotel (Rm 431) it was nice and quiet, please see my pictures attached. Cleaned, changed and tidied daily.
The staff…
Very helpful. Q; What’s the best way to get to the Metlife stadium to see the Giants play? Answer a train from Pen Station, 10mins walk away, then change at Secaucus, and here’s a print out of the train schedule … super! Q; I’ve forgot my cufflinks, where’s the closest open store? Answered. Those questions plus a few other random ones were all answered professionally and completely … thank you.
Would I stay there again? Yes I would.
Would I recommend it to a friend? Yes I would.",5,5,0,0
"Terrible Service..
I haven't gave such a poor review yet but I really didn't like my experience at this hotel. Good location but other then that, nothing to like. You can read the rest of my reviews and I have never gave less then 3 stars.
From the time we signed in, we found the front desk rude and unaccommodating,like no one had time for us. I came back a few hours later and asked for some restaurant recommendations and the concierge knew nothing about the city or restaurants. He had recently moved there(fair enough) but you would think he would know of some suggestions instead i just listed places and he told me if they got good reviews on yelp.
The next morning I spoke to a different concierge about restaurants and this guy was just rude. Acted like he didn't have time and said SF is a big city lots of good ones and that I had to really narrow it down even though I had narrowed it down...
The room is way to dark with no natural light whatsoever. Unlike the Viceroy Santa Monica which is also dark but looks a hell of a lot more upbeat. Our friend came by to visit and used the valet services and we had more problems with service. I'm honestly not one to complain but we really didn't like this hotel and had the worst service I've ever had at a hotel in my life.",1,2,1,1
"Clean room, friendly staff
I stayed there weekend June 8-10-2012.
I arrived early room wasn't ready, they took my luggage and called me about an hour later 1 pm. to tell me room was ready. I am a Gold Hilton member so breakfast was free for me not my travel companion. I thought most Garden Inns had free breakfast? It was convenient to Madison Square Park and subway my means of transportation. Price was reasonable for June in NYC.. Staff very friendly and helpful.",3,4,1,1
"Don't Waste Your Time...
We stayed at the Shoreham for three nights in August. Upon check-in, we were informed that the hotel did not have our reservation. We provided our confirmation number and documentation to show that we had reserved a room and were re-booked another - the staff person was unapologetic and of course, there was no room ready for us so we had to wait a few hours for one to become ready. We checked our bags with the concierge and came back a few hours later (took a leisurely stroll in Central Park, which is close by). When we returned, it took about 20-30 minutes to check-in. There was only one staff person at the front-desk and they were doing 3 jobs at once (Checking people in, answering the phone, and fielding requests from other guests). We finally got to our (standard) room - it was small (but worked well for two people and was what we expected for New York), tidy but not super clean (e.g., belongings of the previous guest were left in some of the drawers). Due to the hotel's error (losing our reservation) - the room we were given did not have the amenities promised when we made our initial booking (e.g., massage chair). After re-iterating these errors (room amenities, lost reservation, etc...) to the front-desk staff, the person made no attempt to accommodate us and basically told us to ""that nothing could be done"". In spite of this, the rest of our stay here was okay - except for the last day. When we woke up, we found a letter slipped under our door stating that there would be no hot water running that morning...just wonderful... After checking out, we once again left our bags with the concierge and went about our day before leaving for the airport. But the fun doesn't stop there... Approximately 2 weeks after our stay, we received a rogue credit card charge from the Shoreham for some unexplained reason. We called the hotel several times - The staff could not explain the additional charge. We were also hung up on (albeit, possibly an accident, although the person we talked to didn't seem to care that this happened - no attempt to call back, no apology once we called back etc...) and were told to call back later in the day to speak to a manager (e.g. this happened twice). I don't think that this hotel even has a manager on duty - each time we called there was not one available (during business hours) and never got a response (after one week) from e-mailing the person... still trying to resolve the issue... 
Summary ... 
- Location-wise, the hotel is central to many attractions.
- Coffee machine in the lobby is a nice perk 
- Staff were ambivalent and need customer service training (This is clear from many of the other reviews on Trip Advisor as well).
- Unauthorized charges after our vacation is complete, not being able to provide a clear response, and having to chase after the hotel after the fact is a big no-no and not worth the headaches. In fact there are several reviews on Trip Advisor that show similar fraudulent charges being made by the Shoreham hotel to its customers. 
- In the end, pass on this hotel and choose one of the many others in Manhattan",1,1,0,0
"Hit or Miss
Breakfast is nothing to write home about. While dinner is a nice perk, it's fairly bland. Maid service is sub-par.",3,3,0,0
"Pathetic service
After a 5 hour drive we decided to go into the restaurant/lounge called Teddy's for a cocktail before we checked in. We and 3 other couples sat at the bar and watched the staff do absolutely nothing. We were 5 feet from the bartender and he never even acknowledged our presence. I thought maybe they weren’t open yet so I asked. Upon confirming that they were open he went back to doing nothing. I finally asked if we could get a drink to which he finally replied yes and took our order. We and the other two couples in the bar exchanged looks of disbelief. One even said “this would be a great place to open a bar”! Two hours later while waiting for my wife to get ready I sat down at the bar again and nothing had changed. They were still more interested in avoiding eye contact than taking an order. 
After the bar fiasco we checked in. Upon leaving the front desk I verified that we indeed were assigned a King bed room. Upon further review our room was not only not a King but was a handicapped room. Everything from peep holes to clothes hangers were 3 feet off the ground. Our clothes wouldn’t even hang without dragging. Back at the front desk it really wasn’t a concern for them. We could change to a different room but they didn’t have a king available. When asked why they didn’t just tell me that to begin with they had no reply. 
I had also told them I wanted to give them a different credit card than the one I had used to hold the room. I was told just let us know when you check out. At checkout we let them know. They even took our second card to process. I was very glad that I had taken my printed reservation confirmation with me because the were charging us $25 more for the room than the reservation quoted. The corrected the room rate but when we got home and checked our accounts they had run the original card anyway. Our overall experience was that the staff is rude and incompetent and the facility is old and unkempt.",1,2,1,1
"Disappointments abound!
I have to first say that the lobby, grounds and views were incredible! Exactly what I've come to expect from a hotel of this caliber. That being said, I was completely befuddled when I finally got to my room. (My husband and I had arrived early so the wait for our 'king' club-level room, was completely understandable.) Even being given the ""wrong room"" didn't bother us since the staff was extremely quick to rectify the situation. We were told that our room still wasn't available but they were going to ""upgrade"" us to a king corner suite for our inconvenience. (Even though it wasn't on the club-level, we were still going to receive all the amenities that come with club-level status.) Not a problem.. Then we make our way to the ""upgraded"" room. Problem.. I couldn't believe it! It was like we had stepped into a rundown motel! In the hallway, directly across from of our door, was a burn hole almost 10 inches in diameter. Entering our room, I thought it was going to be fine until we made it all the in. The furniture was pretty beat up and light stains were visible on the carpet. A constant ""dripping sound"" was coming from the bathroom and worse of all, one of the nightstand lamps was broken in half! Literally... I reported everything to the front desk staff. They seemed extremely shocked. (Especially the maintenance man...) Without hesitation, the staff moved us to a more suitable room. Although our ""room"" experience was not a stellar one, I have to give the highest of praise to the Hyatt's staff. If it hadn't been for them, I don't think my husband and I would have been able to take such mishaps in such stride...",2,2,0,0
"Good hotel. Recommend highly.
Spacious rooms. Very clean. Staff friendly and helpful. Loved the warm chocolate cookies on arrival & so did my dog who ate almost half of mine! Lots of pillows. Large bath towels. Close to shopping mall and restaurants. No hesitation in recommending hotel to friends.",4,5,1,1
"Terrible front desk/customer service
My husband and I stayed here Oct. 7-10 to celebrate our wedding anniversary. As others had mentioned in their review, I requested a newly renovated room. We were given a room on the 23rd floor, which did not appear to be ""renovated"" but was clean and acceptable. At 4 am in the morning of our first night the room next to us began to party. The walls were paper thin and we could hear them yelling and blowing a horn. It sounded like New Years Eve. I called the front desk and they said they would send security up, but at 4:30 am they were still partying. I called the front desk again, but they would not answer the phone. The next morning we asked to have our room changed. They did not apologize for the inconvenience and even seemed annoyed at our request. Our next room was on the 14th floor. The hallway and room clearly were updated, unfortunately this room was across from the elevator. So you heard the rumble of the elevators not only during the day, but at night too. For some reason, we had two separate reservations. Two nights at $299 and one night for $339. The people at the front desk could not understand it, and ultimately I would up being charged for a 4th night as well as a restaurant charge that did not belong to us. I am now in the middle of trying to get this extra night along with a restaurant charge removed from my credit card. We brought the extra charges to the attention of Joyland from the front desk when we checked out, and she printed out a new bill without the extra charges. Even though we have a bill for the correct amount, the extra charges still wound up on our credit card. To my dismay, we did not receive even an apology or acknowledgement for the error.",1,2,1,1
"Holiday Inn
Excellent facility, ideal location, the friendliest staff I've ever encountered in a Holiday Inn. Perfect from arrival to departure (across a 3 day stay). We arrived early and they welcomed and accommodated us early! Lovely pool, great fitness centre, service at every turn. Clean facility all the way through, comfortable beds. The doorman and concierge were fabulous! Well worth the money!",5,5,0,0
"amazing hospitality
if you are looking for a great view of the water, downtown and one of the most amazing hospitality for a good price, look no further. this hotel has it all, it is also the only hotel in my opinion that has a great water and city view and is very new and contemporary style. the other hotels only rely on the view, they are extremely outdated. 
so if you want the above and don't want to pay 700-800$/night at the sheraton and still want the best seattle experience then this is the place for you.
spend a little extra and get the waterview room, it is well worth it.
also take advantage of the studio space- it has a center fireplace, windows desktop( it is on a desk, really!!!!), don't worry this place is free for the patrons. they also have boca- one of the best brunch places in town.",5,5,0,0
"Uuuggghhhh
Place was under renovation and had this really beat and worn down feel to it. Renovation areas werent covered, floors were uneven, stained carpets, and the rooms werent very clean either. Very old, tired look. On the plus side check in / out services were speedy and we got free wifi.",1,2,1,1
"Don't stay at the (Un)Premier Hotel
My wife and I decided to stay The Premier Hotel for a brief two day/one night mini vacation to NYC. We booked at Queen-sized bed, room for a Thursday/Friday stay. Upon arriving, we waited over 30 minutes to check-in because they only had one person working...I should also mention the check-in area is very poorly marked and we wasted another 5-10 minutes trying to figure out where to go. After we finally got our room, we found it was pretty dirty. The sink area had visible dirt marks, the light switches and telephones were dusty and appeared soiled, the walls/ceilings had large portions scratched and missing. I should also point out that the TV (which was 26"" at best) had a terrible static hum as we tried to watch (calling the front desk, I learned there was nothing they could do and they were entirely booked due to a conference).
My wife and I decided to stay The Premier Hotel for a brief two day/one night mini vacation to NYC. We booked aa Queen-sized bed, room for a Thursday/Friday stay. Upon arriving, we waited over 45 minutes to check-in because they only had one person working the desk. I realize 45 minute doesn’t sound like a lot of time, but I really didn’t expect to encounter this at a “premier” hotel. I should also mention the check-in area is very poorly marked and we wasted another 5-10 minutes trying to figure out where to go. 
After we finally got our room, we found it was pretty dirty. The sink area had visible dirt marks, the light switches and telephones were dusty and appeared soiled, the walls/ceilings had large portions scratched and missing and the bed comforter was some minor stains on them. I should also point out that the TV (which was 26"" at best) had a terrible static hum as we tried to watch (calling the front desk, I learned there was nothing they could do and they were entirely booked due to a conference). When you book, they tell you that you can get a mini refrigerator on request; they don’t tell you it costs extra. Oh yeah, and no wi-fi.
I was also disappointed by the breakfast, which is about the same as any continental breakfast you'd find at a regular chain hotel. However, they did have a happy hour the night before which was nice –they provided a few different wines and beers.
Lastly, I should point out that they put us in a room with a full size bed, and not a queen like I booked, and again, said there was nothing they could do due to being completely booked. Bottom Line: Please don't stay here. I absolutely hated it, as did my wife. For $250-300/night, there are MUCH better options.",1,1,0,0
"Just ok...
Stayed here from 19-22 jun 2012. The room was spacious enough. Unfortunately, the day we came, there was a lipstick on the cup in our room. None of us have use the cup. No restaurant around. So, if you don't have a car, the only choice is to have meal at the hotel restaurant. Breakfast was nothing special. Obviously, they have more than 1 type breakfast coupon. If you got a purple one, then, breakfast is continental only. Not enough staff here to served us with our breakfast. We were confused at our first time of having breakfast here. Because, no waiter to served us,all were busy. Nobody came to us to explain about the breakfast. Free wifi only at the lobby. Self Laundry open from 8am-10 pm.",3,3,0,0
"What a fantastic place!
We really couldn't rate this hotel highly enough. My husband and I stayed here as the first stop on our honeymoon, and we are so glad that we did. The hotel itself was situated right in the heart of beautiful San Francisco, the rooms were beautifully decorated and spotless (and quiet), the staff were incredibly friendly and helpful, the list goes on! Moreover, what really made our stay was all the little details, like the free cookies in the evening, and the free cheese and wine (it was also fun meeting the other guests). Finally, we had a wonderful surprise, the lovely manager knew we were on our honeymoon and actually left champagne and chocolates in our room one night, such a fantastic surprise. Thank you!
We would love to stay again if we ever get the chance.",5,5,0,0
"Ants as roommates and Dingy Decor
Room was full of ants. Towels we're rough and dingy. 
Reminded me of a an older 'Motel'
Will never stay here again, will probably cash in my points and join another hotel chain.",2,2,0,0
"Great Hotel!
My husband and I recently spent 4 days in San Francisco and are very happy to have chosen the Grand Hyatt for our stay. While the lobby was under construction, it wasn't an inconvenience at all. Our room was great with nice upgrades. Comfortable bed, big bathroom, and a fabulous view of Union Square. Very friendly staff. Excellent rooftop bar with beautiful views of the city. Highly recommend this hotel. Great location, too!",5,5,0,0
"want to get fooled, go to ""On The Ave"" Hotel
I booked a room due to the good rating of the ""On The Ave"" Hotel (which is probably manipulated by the Hotel).
The interior design of the rooms is actually good though the rooms are very small and a bit noisy which could be average if you ""only"" pay roundabout 200 $ in New York - though it is quite a long walk to the central park (not to mention to the centre). Since it was my first time in NY I can not answer this question.
There was too much stuff in the armoire that its door could not be closed. After walking barefoot you had to take a shower. The blindings were completely broken. The windows haven't been cleaned for about a decade. 
Unfortunately I made a few phone calls of a few minutes. They charged me 190$ for it! Asking the hotel manager about that he answered: ""Well, I am not doing anything illegal"". And they mentioned that they charged an other guest for one phone call more than 1000$. Unless you are not a lawyer looking for a dirty room for 200 $ I can not recommend the ""On The Ave"" Hotel.",1,3,2,2
"Only thing good was the Location
I was on a business trip and booked this Hotel. If someone is looking for a good location and doesn't care about anything else this would be the hotel for them. The lobby was renovated but deceiving.
The rooms were old. Shower was not clean. A/C didn't work and it was 85 degrees that night. Beds were squeaky. Extremely old rugs, doors were scratched and not painted. In all it was a disastor. I have travelled a lot and have stayed in many Hotels. I would certainly categorize this one as the worst.",1,1,0,0
"The Worst Staff, Dirty Hallways, Elevator Out of Use
The Good: We had 2 rooms, and we did get newly renovated rooms. Clean Beds, Comfy, Urban Style, OK use of Space (Rooms are small in NYC). Nice Toiletries in the Bathroom. Great Location. The Manager of hotel - George - is awesome.
If you have a problem in a hotel, I would venture to say that the actual problem is about 10% of your stress. 90% percent of your stress or lack of stress is how the hotel deals and solves your problem. All failed, except for George. The problem of theitr attitude ruined our stay. I don't expect to pay for rudeness. I can get rude for free.
The Bad: The rudest staff I've ever encounterd anywhere at any hotel. We had no suitcase rack. We called downstairs after bellhop told us to call for a rack. The person kept telling us they are built into the furniture, and we're just not looking. Um, no. our room had none. Who would ever want to lay their suitcase on a dirty hotel floor? Not I. She then told us to use the end tables. ""move the lamps."" We were disconnected, and we called back. They said they had no racks and we were disconnected again. We called again and we asked for 2 racks again, and they proceeded to argue with us over the phone telling us we only ordered one. They had such attitude on the phone. Just imagine a head poppin, gum chewing, rolling their eyes, never giving eye contact, irritated with her job type of person on the phone. Our room was not clean. It needed vacuuming. Since they were unresponsive and smirking on the phone, we decided to go down and talk in person. Elevators weren't working, taking forever. We spoke to the manager on duty, Maluka about how unpleasant her staff was, and she said, ""I don't understand, unpleasant."" She never had a smile, never tried to help until finally she offered us a new room. We took the new room with built in racks and some kind of sticky residue on the desk table. Again, we asked them to come in and wipe down the desk area. We wasted 45 minutes upon arrival to get settled in. We had dinner plans and of course we were late. Upon our return, 8 hours later, there was still a discarded pizza box in the hallway that had not been cleared yet, though we told staff about it. But while we were gone, they came in and wiped down our sticky desk counterop, moved our stuff around, and took a nicely wrapped up stromboli in a box on the nightstand that we had picked up in Philly earlier in the day. So you remove a clearly packaged, heavy box with a prized stromboli waiting to be feasted on in the wee hours after returing from our evening, but you leave the empty, dirty pizza box in the hallway... How does that make sense? We called downstairs at that point as well, and at first the staff was responsive to me, but then when my bf went down to talk to the same staff person, she dismmissed my concerns as trivial. I was pissed but tired so we left it to the morning. The shower did not drain well. So you bathe in dirty hotel water. Good Morning..... Gross. We spoke to George in the a.m. and he was very responsive and apologetic for his staff. He brought in a floor manager that I could list my complaints about the room to so they could rectify it. I would only go back to this hotel if they had weekly staff meetings and instructed their employees that WE are the guests. WE pay the bills. WE allow you to keep your jobs by frequenting your establishment. And YOU should remember that. At the end of our stay, elevators still not working, but a kind maid showed us where the service elevator was. We took that as we were on the 11th floor. The last personnel we dealt with was a short hispanic eye rolling, no contact givin wench who I paid the valet bill to but never took my tag and allowed us to wait another half hour before a bellhop said that that tag is needed upstairs. we wasted about 2.5 hours just trying to get our issues resolved all told. I could probably say more, but how many times can you say Worst Staff Ever?",2,1,-1,1
"Clean and comfortable!
The room was very nicely decorated and clean. The bathroom was very clean as well. Coffee and cake every afternoon in the lobby was very welcoming. Breakfast was good. Comfortable parking area, and good service.",4,4,0,0
"Very noisy ventilation
I had an apartment with bay view, which was nice. The building is located in some sort of artificial jungle with parrots, ducks, and plants, which was also very nice. Third plus for the restaurant.
Things that weren't nice:
- I've heard so many sounds in the night. From ventilation, which reminded mi a jet engine, to constant knocking.
- My apartment wasn't ready when I arrived (6 or 7pm), and they started removing stuff from it (chairs, tables) long before I left.
- I couldn't find a single working outlet in the bedroom. The one I used in the other room was broken and dangerous.
3/5 is probably too rough score for this otherwise awesome place, but things need fixing.",3,2,-1,1
"Ideal for families
We have spent 2 nights here with our family of 5. Large room, bed quality is average. No free Wifi, but free use of internet on the computer stands in the lobby. Clean pool & whirlpool. Complmentrary breakfast and drinks in the late afternoon. Quality of breakfast is decent; we have stayed here on July 4th & 5th and breakfast was very crowded (waiting time at the cooked-to-order buffet was over 30 minutes). It's a 15-20 minute walk to the White House and 20-25 minutes to the Lincoln Memorial; 5-10 minutes to closest subway. It was very hot on the days we were here (over 100°F), so the walking distance to the National Mall was far... I would recommend the hotel if you are staying in DC with a family. Would look for someting closer to the Mall when you are travelling as a couple.",4,4,0,0
"Worst hotel ever been
I stayed with my friends for couple of days. It was really cheap but the hygiene level of the hotel was unaccpetable.",1,1,0,0
"Great Hotel! (...if you are in the TOWER)
We stayed in the Sheraton Hotel and Marina the first 4 nights of our San Diego vacation and absolutely loved it! 
That said, I have to mention a warning. This is really two separate hotels. The Marina tower (the nice rooms) and the Lani rooms (basically a motel). I don't know anything about the Bay tower as it was quite a ways away. I was very confused as I read reviews of this hotel on Tripadvisor. They were either wonderful or terrible. I looked at the hotel photos, called the front desk and decided to book the room based on my talk I had with them. When we got there the lobby was beautiful and the people at the front desk very professional and welcoming. 
We were given our room key and a map and started to our room. We went through a passageway where the whole atmosphere suddenly changed from fancy hotel to motel. My heart started to sink the further we went (which was pretty far) and when we opened the door to our room I almost cried! We don't usually spend this much for a room, but decided we wanted a really nice romantic getaway, so made this our splurge of the trip. Our room was on the corner with a partial view of the marina, and a really good view of the freeway! 
So we went back to the front desk and told them (nicely) that we weren't happy with our room, and that we were expecting something much nicer for the $$$ we paid. The gal who helped us (I believe her name was Natalia) Was very nice and apologized for the disappointment. It took her a few minutes to find another room because they were pretty filled up. (We didn't realize we had planned our trip at the same time as Comic con) She finally found one with two double beds in the tower, which was an upgrade to a deluxe room. Wow! What a difference! Even though the furnishings and decor were the same, the difference was like night and day! The first room just had a cheap feel and look to it. Our view in the second room was beautiful, the room was quiet, even though we were right next to the ice machine. It was clean and very nice all around. 
The pool (by the towers) was beautiful, and the buffet breakfast (free with our deal) was amazing! We only had to buy one meal a day because we had so much great food. Waffles, fresh berries, blitz's, eggs, potatoes, oatmeal, pastries, ...and on and on! 
We did have to sleep in separate beds because we are used to a Ca. King, but it was well worth the nicer room. Parking is $22/night, but we still thought it was a good deal, and just pretended it was part of the room cost.",5,5,0,0
"O.....Noooooo
We chose the O Hotel based on previous reviews although when i checked back in with Trip Advisor I was concerned about the most recent reviews that were negative. We stayed 2 nights. The first night we reported that our air-con didnt work. The rooms heat up dramatically over night. To our disappointment the issue was not fixed so we spent two nights with interrupted sleep and there are simply not enough positives about this hotel to make up for this fact alone. We also didnt have a functioning clock/radio/ipod dock which remained non operational the whole trip despite us reporting it. The breakfast is very basic and the car park adjacent will charge you each time you take your car out unless you buy the $20 ticket that allows you to come and go every 24 hours; (something the hotel should mention to guests). We have been told by ""Chris"" that our service charges have been removed given the service items werent attended to. I will wait to see our credit card bill before commenting further on this point......all in all it was a disappointing experience from start to finish",2,2,0,0
"This La Quinta Is Beautiful!
Wow. As soon you walk in, your greeted by some one with a smile. The place smells clean and is clean. I love staying here on my busy work schedule days. I can tell you from experience if your staying in the north/northwest austin area, you need to choose this hotel. The rooms are pristine and beautiful, the breakfast is nothing like ive experienced. Its alot of food choices!
Please dont make the wrong choice in a hotel, choose this one. Its really on a whole 'nother level!",5,5,0,0
"Old and it shows it
The staff here are great, helpful and friendly. Unfortunately they have a wreck of a hotel in which to work. It is old and shows it. Peeling paint, worn-out carpets, creaky stairs and just a general griminess. My first room had cable that only worked intermittently. The staff was great getting me into a new room immediately. A room with a mattress that sagged so much in the middle it almost touched the floor. Not kidding! Also, the TV listings in the room were incomplete (they didn't list the NFL Network, missed half the game). Yes, the location is great, but the hotel is old and very overpriced.",2,3,1,1
"Horrible
We stop by this hotel at the last minute. We where in town for a High School graduation and decided not to stay with family. I trusted the Mariott name so we decided to stay here overnight. The room was nicely decorated and clean. The bed on the other hand was very hard.....not comfortable at all. The nightmare continued as we woke up ....as we went to the lobby area to eat our breakfeast we saw chaos...the floors where flithy tables and chairs uncleaned. the breakfast consisted of yellow powdery eggs and uncooked sausage. Even the waffel station was uncleaned the syrup seem to be watered down...digusting. And a word to guest please don't go and eat break fast in your PJ's and bed hair. Be considerate of others and clean up. Hotels should have a policy abou that .",2,4,2,2
"Stylish, Beautiful, and Superior Service
I was very impressed by my stay at the Hotel Monaco in Seattle. The hotel should receive kudos for their very stylish decor and superior service. The location is very central, and staff was without exception helpful and courteous. I even received a personal response to the visitor satisfaction survey that I completed.",5,5,0,0
"Ganesvoort-Meatpacking District
My husband and I stayed here for what was supposed to be a Romantic weekend without the kids. Our stay was terrible. We stayed on the 6th Floor when we checked in at 3:00 it was nice and quiet. However, little did we know that at night a club opens up in the lobby so when we returned to the Hotel that night around 11:00 we were stopped by rude bouncers who almost didn't let us go our room. When we finally made it to our room it was so loud in our room from the club down below. There were people partying in the hallway. Needless t say I didn't sleep a wink, I came home exhausted. Do not stay here unless you want to party all night.",1,2,1,1
"Love the location
My husband and stayed here last weekend and had a very pleasant stay. We visit the LA area often and knew that this hotel would be most favorably located for us. Quick drive to all the nice West LA areas, beautiful neighborhoods all around, great for walks. I was aware that the rooms would be small, but that was OK with us as we were out and about all day and night. Very large people may have a problem with the bathroom dimensions. THis property sits right on Sunset, not a very large street, but busy. Traffic noise is audible, but was not an issue for us. Everything was clean and the linens smelled nice :)) very inexpensive considering location and charm. Will stay there again.",5,4,-1,1
"A Pleasant Surprise in NYC
One never knows what to expect when first staying in a hotel in an unfamiliar city... and ""On the Avenue"" met and, indeed, exceeded my expectations. I always thought that, in order to find a reasonable hotel in NYC one would need to spend outrageous nightly rates - pleasant surprise... not cheap but not outrageously expensive. Certainly on par with other large world cities. With a great location, in Upper West Side, just off Broadway close to subway stations and a quick walk to Central Park, the Museum of Natural History and Lincoln Centre OTA was just what I was looking for. I was in New York for the first time and by myself... the staff at OTA was helpful and pleasant giving me advice about transportation, restaurants and sights to see. There was wireless available in the rooms for a fee but free in the lobby (and there were many very comfortable seats in the lobby for those of us checking email and purchasing tickets online!). The little restaurant attached to the hotel was very good for a quick breakfast before heading out for the day.",4,4,0,0
"Wish we had stayed longer!
We booked in for 4 nights and from the moment we landed into the lobby we regretted having not booked this hotel for the remaining days of our stay in San Fran. Sadly some conference was in town hogging all the rooms in most of the nearby hotels including the Palomar. 
The room was amazing (actually gasped when i opened the door) and the bed was super comfy. This was an easy 4star hotel. 
We faced out onto market street from the fifth floor and yes it is a little noisy from the streets but nothing too much and dies off early enough. The location is wonderful, so central, on the right side of Market street and just a joy to stay in. We attended one of the wine hours(the other ones we were too busy to attend sadly) down in the lobby which was a nice touch and the manager was very hospitable. 
We didn't use the gym but it looked ok, maybe small but seriously, when on holiday the last thing you plan on doing is gymming, right? San Fran is hill city so you get a workout just strolling about town!
The only minor issue we had was that they required card info for 'possible charges incurred' during our stay (which is the norm with most places I've stayed in). We gave our Travel cash card as we not expecting to use room service, the minibar or damage the room so didn't expect any charge to be made. Unfortunately we were not told it would be $300 held which kind of wiped our spending money and once we noticed I offered to change to my mastercard. The manager was very helpful and told us that if it was any other card it could be reversed immediately but as it was a travelcash card(travelex) it could take up to 7 working days to clear, even after checkout. Not the end of the world but think it should be clearly mentioned of the amount held and potential time to have funds returned.
This was such a minor issue though and was well handled that this had little effect on our stay. We would return in a heatbeat and loved our stay here. Top of or list of places to stay in San Francisco. 
An all round, well finished, quality hotel in a great part of the city! 5*",5,4,-1,1
"Not what they think they are!
We recently attended an event and stayed overnight. While the staff was competent, friendly and helpful, the hotel seems 'tired"" the carpeted entry needs to be replaced, the ""dark tone walls and carpet are soiled and mismatched where they tried to patch it. The guest rooms were VERY DARK, and not user-friendly. Light switches are well hidden, some lamps were not even plugged in, the plumbing leaked to the point of having us put towels down. When reported, the front desk response was ""oh yeah-- that happens all the time"". VIP/Celebrities at our event commented that they would never stay there-- just attend an event. The dining service is very slow, yet the meal was quite good. Too bad. The banquet area and staff was top notch. Lesson learned from the pros-- ""attend and event, but don't stay there"".",3,3,0,0
"Old, needs facelift, dont pay more than $100
AC does not work as it should, carpet is dirty, stained, old. Gym has only 2 pieces of equipment. Small desk and dirty chair to work at. Bed is comfy...but thats it. Breakfast is OK. TV placement is low on table and cant be seen well.",2,1,-1,1
"Good location, filthy rooms...
We spent three nights here after completing a cruise to Canada. I actually work in mid-town Manhattan and reside in NJ but we decided to spend a few days in NYC with our kids who wanted to sightsee and hang out there for a few days.
We arrived at the hotel at 9:30 a.m. with the intention of dropping off our bags and then going out since we knew our room would not be ready that early. I spoke with a friendly gentleman at the front desk who said that we could have our room at 11:30. With this in mind, we went out for a little bit of shopping. I left our bags with the porter.
We returned at noon. This time around, we were greeted by a woman who gave me a strange look when I mentioned that we were there to check in. After telling her what I was told earlier, she rudely advised that whoever told us that, did not know what they were talking about. She then said that our room wouldn’t be ready until at least 3:00. We went back out.
We returned at 3:30 and the room was still not ready. We waited in the lobby and at 4:00, we were finally check-in. I went to get our bags only to be told by the porter that he would bring the bags up. This he did and they arrived a few minutes later.
We got to the room and everything seemed fine. We had a two room suite which was of decent size. We were all a bit tired and we got settled in. After a bit of a rest, we got ready to leave the room and head out for dinner and a Broadway show. It was then that the issues with our room became clear. The bathroom was filthy and disgusting. There was mold on the ceiling and in particular in the shower area. The tile and area behind the bathroom door was disgusting. It had not been cleaned in ages. The outside of the shower tub had dirt literally caked on to it and the top of the bathroom door was full of dust.
This was just plain laziness on the part of the housekeeping staff. After all, if it’s staring at you and you don’t clean it, than you are not doing your job. We arrived one afternoon at the hotel to find that no toilet paper was left in our room. Since the housekeeping staff left their carts by the elevators, we simply helped ourselves to a few rolls. It was clear when we returned to our room for the third and final night that our rugs had not been vacuumed once during our entire stay. Clearly, she only made the beds and replaced the towels. A NYC health inspector or a Best Western hotel inspector would have had a field day in our room.
The room had numerous marks and dents on the walls. The air/heating units worked well to keep the room cool but were also a bit noisy. The furniture was full of nicks and scratches as well.
Best Western’s website states that the hotel had undergone a $15 million renovation. When exactly was this? Either this was a long time ago or the hotel owners got ripped off! The shower and sink areas needed work and the grout inside the shower was clearly falling off. 
But wait, it gets worse!
We were leaving our room for the first time and discovered that the door did not close properly. It was bent at the top and at the bottom and was not flush with the frame. If you pushed on the door, you could even see a little bit into the room from the top of the door.
Fed up at this point with the door and the dirty room, I went downstairs and to ask for a new room but was told that the hotel was full and that there were no more rooms available. They noted the dirty bathroom and said that they would speak with housekeeping (the issues were never taken care of). They also sent up the engineer on duty who said that he could not fix the door but would make a note of our complaint. I am not sure what good that would do!
My concern was that if someone gave the center of the door a good hard kick, it would open. The engineer assured us it would not. I tended to agree after pushing on it as hard as I could. 
When we got back that night, I noted no security at all in the lobby and anyone could have walked in off the street and into the elevators. Considering the door issue, we were a bit concerned about this. 
As a precaution, we put anything of value into the safe. We also left the television on in the front room and left the light on when we went out at night to give the impression that someone was in the room. Thankfully, we had no issues with the room while we were out.
There was very little storage space. Although we had a suite, there was only a small three-drawer dresser and a small closet. We ended up putting our bags on one side of the main bedroom. Luckily, they were out of the way so that worked out well.
Despite the bad, there were some good things. The location is a short walk to Times Square and far enough away that you won’t hear the typical noise from there at night. There are plenty of places to eat near the hotel. The Subway is two blocks away.
The beds were comfortable and the room was decent despite the dirty bathroom and general condition of the room. The two flat screen televisions in the rooms were fine and a nice feature. A nice touch was the Ipod docking station/alarm clock. The mini fridge came in handy and the coffee maker was of decent size and larger than most hotels give out.
Staff friendliness and helpfulness varied by employee. Most were nice but a few, as mentioned, were not. The porters seemed a bit grumpy and were far more interested in their tips.
Unlike most Best Western hotel’s there is no free breakfast here. However, you can enjoy a breakfast in the lobby for the low, low price of $14.95. Welcome to New York…
Despite the issues with our room, we enjoyed our visit to NYC and did not let it ruin our good time. As a Gold Elite member of the Best Western’s reward program, I was disappointed with this hotel especially since we encountered some serious issues with our room. Despite reports, there was no response at all from management to them.
Location is what this place has going for it. I am not sure what the condition of the other rooms are but suspect that they are close to what we encountered. If so, you can do better for the same money at another hotel in the area.",2,3,1,1
"Best Place To Stay In Indy
I've been traveling to Indy on both business and pleasure travel for over 25 years. This is the best place to stay. Convienent to interstate, shopping and restaurants. This hotel is clean, both inside and out. Customer service at the counter has always been great, fast and efficient.",5,5,0,0
"so disappointing
my boyfriend and i took my kids to fort rapids the first day we met. I absolutely loved it... 3 years ago. We decided to go back for our enjoyment and for boy scouts fill it up party. I was so excited to be back to a place that meant so much to me. I couldn't believe that I could be so disappointed. First, we tried to call fort rapids for 2 weeks to book a room with the boy scout discount, leaving several messages with no returned calls. On friday night I told him to just keep calling until he talked to someone. Finally 3 hours later he actually got to talk to someone about a room. We got there on Saturday and the place was packed the line was around the lobby. We went into the park to change into our bathing suits... the bathroom was absolutely nasty trash and toilet paper on floor vomit all over the bathroom with the staff in there not doing anything. We paid $18 for a pizza a plate of chips and flat pop... no pepsi in anywhere not in the restuarant not in the water park not in the vending machines... only bottles in the gift shop for $2.50. People hoarded the rafts, keeping them at their seats with nobody doing anything about it. Go to story time... vomit on the floor where the kids were sitting with the staff just ignoring it and telling them not to sit in it... the staff reading the book kept apologizing for only reading one book stating that all the books were torn up. A father found a book in the chest and said she could read that and she told him that she would be in trouble because her boss told her she was only to read one that night???? She was lying one way or another. No internet even after many complaints to the front desk. No HBO. No towel sanywhere in the waterpark. Run down room. 20 minute wait, literally, on the elevator... bar in the middle of the hotel that you walk past. NOT ALLOWED TO BREASTFEED APPARENTLY EVEN THOUGH I SAW A DRUNK MAN IN A SNOW SUIT WITH NO SHIRT UNDER IT... I WOULD RATHER SEE A MOTHER BREASTFEEDING THAN A HICK BEING IGNORANT AND ALLOWED TO GET AWAY WITH IT. Just found out the credit card used to book the room was charged for an extra $25 that was never spent. Almost all the games it the arcade were broke and ripped off your tokens, and an employee took my $5 gave me tokens and he stuck my $5 in his pocket. I WILL NEVER GO TO THIS PLACE AGAIN... THANK YOU SO MUCH FORT RAPIDS FOR RUINING ONE OF THE BEST MEMORIES OF MY LIFE AND TURNING INTO A WORTHLESS TRASHY HOTEL WASTING SPACE ON THIS EARTH.",2,1,-1,1
"Great Stay, Great Location
We recently experienced our first stay at an Embassy Suites Hotel. It was on State Street downtown Chicago on the Magnificent Mile. We were immediately greeted by the hotel's friendly bellman who helped with our luggage. All of the service during our stay was excellent. The room was perfect allowing us plenty of space. Breakfast and manager's reception were awesome too. We will visit again.",5,5,0,0
"Can't believe this is a Hilton
From the moment you pull up to the valet, your stay is ruined. They all stood around while my husband and I got out of the car and were getting our bags. When I asked for the map of other parking garages around the area, they all looked at each other confused. One finally went inside to get the map and came back out and handed me a small sheet of paper. After realizing that he gave me directions back to the airport, he said they didn't have anything else. 
When we went back for our car the next morning, we were told it would be a 20-30 minute wait. Are you kidding? I am paying $28/night (since it is the only option) and it will take 30 minutes to get my car! They were so unorganized, only had about 2 people getting cars, and there were keys lying on the ground. 
I had made a comment to my husband about the wait and a lady working for the valey jumped into my conversation to make a very rude comment about the wait. Couldn't believe that was how they spoke to guests. 
After waiting about 20 minutes, I spoke with the front desk about the other garages and she had a few suggestions. She also assured me she would look into getting the charge removed for our first night. This was still on our bill when we checked out. 
We decided to park across the street at the Performing Arts Center for about $20 overnight. 
The rooms are not much better than the valet. We closed the shower curtain and there were dirty wash clothes hanging on the shower curtain. 
You can hear absolutely everything going on in the hallway, including the ice machine that was at the other end of the hall from us. 
The only reason that it is poor rather than terrible is the location. It is right in Downtown Denver and you can walk everywhere. It really is a great location. Other than that, I would never recommend anyone stay at this hotel.",2,1,-1,1
"New features .....nice
Been staying here off and on for years and just recently they have made some major changes. Now is all non smoking so chance of getting smoke stain or smelly room is gone, They apparently redone the whole hotel with new linens and even new carpets if needed to desmoke the room to make it a true non smoking room. If that wasn't enough of a surprise they now have flat screens in all the rooms. And last big upgrade is the bed is one the most comfortable anywhere. Almost missed meeting didn't want to get out of bed. 
Overall is becoming my for sure place to stay in Indy.",5,3,-2,2
"Great boutique hotel!
We have stayed at Phoenix Park many times over the years and each time we enjoy it more. The staff is always smiling and willing to help in any way. We were on the Penthouse floor in 909 and it was lovely. Order breakfast in our room and enjoyed a hot breakfast at our large dining room table with a pleasant view. Yes, breakfast came to our room on time and stayed hot through our meal. Eggs were done perfectly as asked. Bed was king size and extremely comfortable with feather pillows as we requested. AC was good and maintained temperature through the night. It was a scorching day around 99 degrees. 
There is construction going on at the building next door but we did not hear anything from it. Check out was at one so there was plenty of time to enjoy the morning, go to our meeting as still have time to check out without being rushed. If you like small initmate hotels this is the place for you!",5,4,-1,1
"Average for business. Ok for tourism, too
Nice room that was well kept. Climate control fully adequate. Safety box broke down after battery change. While security staff was very practical and constructive about it, the reception desk seemed uninformed and some even uninterested. 
Some of the reception staff a tad detached. It is easy to notice who rather likes to stall than pursue a question, such as mine - whether the safety deposit box could be repaired or not. 
To me, it was more of a bonus if they could fix it, but I was a little surprised how they handled this.
The internet service was expensive and complicated; there seemed to be a fee per device, so I could not get the Airport Express to work without my devices (ipad, pc..) each incurring a fee. 
Ethernet/Wifi should be free.",3,3,0,0
"Went the Extra Mile
There were 7 in our family traveling in our coach. We took 2 rooms for the night. The rooms were dated but clean and roomy. The hotel clerk and their janitor went the extra mile in making a space available for us to park our RV. The kids enjoyed both the pool and hot tub.
Breakfast (family run business) next door was very good. We enjoyed our walk to the Star Walk and shops (10 minute walk from the hotel).",4,4,0,0
"Quiet lovely hotel in the heart of everything!
From the afternoon wine and appys to the morning breakfast, this hotel goes above and beyond. The rooms were clean and quiet. The staff was extremely helpful and friendly. We were given upgraded rooms to accommodate getting 2 rooms side by side. We were able to keep our car in the valet parking after we'd checked out so we could do some more site seeing.",5,5,0,0
"Beautifully appointed hotel, very good location, but lousy service
If the service was strong, this would be a ""must stay"" hotel...but I'll get to the service later.
The hotel is relatively new, and very beautifully appointed - both the public areas and the rooms. The lobby is beautiful, and the lobby bar is open, welcoming, and comfortable. The restaurant is on the mezzanine level and removed from the hustle of the lobby - nice. I had breakfast there, and it was fine (not memorable). The location is EXTREMELY convenient if you are going to any of the major theater/arts venues - all within easy walking distance - and easy walking distance to Walnut Avenue and great shopping. They call themselves ""Center City"" but technically they are in the Arts District and quasi Rittenhouse District...but a very short and easy walk to Center City. 
My room was on the 26th floor (top floor) on a corner. Huge, gorgeous views, quiet, well appointed. I didn't expect this nice room from a DoubleTree. Nicely surprised. Valet was quick and courteous.
Now, the bad stuff. Service here is sucks. It's clearly systemic with the hotel.
When I checked in, I stood at the counter for a few minutes (maybe 3) before the clerk acknowledged me (she was doing paperwork or something solo). I gave her my credit card and id, she worked on the computer and gave me a room key. She did not ask me if I was familiar with the property (I was not), did not tell me where the elevators were (I found them), did not ask if I needed help with my bags (I didn't), did not thank me for staying with them, did not acknowledge me as a Diamond member (I knew she was aware because of the room key upgrade). I didn't even get a smile when she handed me the key. OK, whatever...maybe she was having a very bad day and was in pain. No problem. The next day I left my room at 7am for meetings...I got caught in the rain at lunch so I went back to my room at 2pm to change for dinner - and housekeeping was JUST cleaning my room - at 2pm!! Argh!
The following morning I had breakfast in the restaurant. Host was very friendly...but it took 6 minutes for the waiter to show up! Yes, I was watching the clock. My coffee was never re-filled by the waiter (fortunately there was a coffee pot by the entrance, so twice I went and refilled my coffee). 
Verdict - go for the location, competitive rates and clean rooms. Don't expect typical high-standard Hilton service (I am a loyal Hilton guest, but clearly Doubletree has different standards).",4,4,0,0
"A classy hotel
We stayed here on a recent college visit to the DC area. This lovely hotel enhanced our stay in DC. I was thrilled to find free valet parking when we arrived. My car was whisked away and I did not have to deal with driving in DC until I was ready to leave. The room was clean, beautiful, and kept up very nicely. House-keeping responded quickly to my request for more towels. After a long and hot day walking around DC, I was offered iced-cold complimentary water bottles upon my return. The concierge was very helpful and accommodating in giving up Metro directions, suggestions for a quick bagel breakfast, and driving directions. And the icing on the cake is that they are just a short walk away from Krispy Kreme and Hello Cupcake, two places to soothe a sweet tooth. All in all, this is a very classy hotel and I would stay absolutely stay here again.",5,5,0,0
"Lovely hotel. Lacks really good service.
This hotel is nicely situated in Chicago. The rooms are nice, clean and very comfortable. The cost of parking and wireless internet for the room is overpriced even for being in the city. Quite honestly, all the 3 star hotels supply free wireless, why do the higher end hotels charge high prices for it. For business travel this is just an inconvenience to go down to a nearby starbucks, the lobby or other place for wireless access. For a higher end hotel, the service was average. I have stayed in a lot of nice hotels of this star rating, and the staff are usually attuned to the customers needs, and overall looking out for the customer. You will not get this at this hotel. The staff are nice and courteous however they don't seem to understand how to go out of their way for the customers like other hotels of the same caliber do (ie opening doors, offering to take luggage up to the room, providing more than one key, offering assistance, etc.) If you don't ask for it, they will not offer it. Seems to be a lot of standing around and running around by staff, but no looking around to anticipate what the next customer needs. As always i love the beds at the Westin!",4,3,-1,1
"Great Hotel - Ideal Location!!!
We had a weekend stay at this hotel (2 nights) for a short holiday.
The Residence Inn and Courtyard are next to each other (same entrance, same parking, same breakfast). We chose this because we were 3 people (wife and a friend) and needed to use the sofa bed.
The stay: The stay was comfortable. The rooms and not as large as typical Residence Inns but that's very common in any downtown. Everything looked renovated. We were away from the noise (6th street),s o the sleep was great too. The shower, amenities were pretty standard. The breakfast was probably the best part. Complimentary, continental, plus biscuits and gravy which is my favorite. The internet was slow at best but did the job. The sofa bed was comfortable too according to the friend. No complaints whatsoever here.
Note: Self-parking here is $21/day, valet is $27/day.
The location: In short, PERFECT!! We chose this hotel looking at a map and it worked out great. Walking to one side was 6ht street, so convenient! On the other side, half a mile away was the bridge where the bats come out in the night and also a place where we could rent canoes. The drive to UT is so close, plus we did not feel far when we went to Barton Springs.
When in Austin, in addition to the common attractions, do check out the Austin Steam Train Hill country tour and take your swimwear to the Barton Springs Pool.
b.",5,5,0,0
"Love this historic hotel
My husband surprised me with a weekend in Philly at this boutique hotel. It was our first time there, but we absolutely loved it. The room was huge with a big bathroom complete with tub and shower, kitchen, living room and bedroom. The bed was very comfortable and we enjoyed our stay. All of the staff we dealt with was very friendly and helpful. Based on previous reviews, we didn't waste our time with the breakfast so I can't speak to that, but we did enjoy the cookies the couple of nights we were there which were very fresh and delicious. Also, the location is close enough to all the action of center city but also in a quiet neighborhood which is a nice balance. I definitely will be returning to the Morris House.",5,5,0,0
"A bit disappointing
Trip Advisor Notes
My husband and I booked a 3 night stay in September and we are a little disappointed with the hotel. The location is pretty good with many points of interest just a short walk away, the entrance hall and ground floor amenities look very grand. However as soon as you step into the lift you notice how worn and tired things look, our room is on the 12th floor and it is the smallest room we have ever stayed in the US.  The bathroom is so small we have to repack our wash things each time we use them as there is no space to leave anything out. I am sure they have better rooms but as we are paying $263 a night I expected more.
On the Sunday night the restaurant and main bar is closed, maybe the owners think that everybody should have a early night on Sundays. 
My advice is to book the  Marriott instead, better location, better rooms and a better price.",2,2,0,0
"""Nice, but huge screw up""
We got to the hotel and were checked in early and that was very nice. However, when we were touring around boston, we were told our card was declined. We called our bank and they told us that there was a hold from the hotel for thousands of dollars. We were so frustrated we had to go back and deal with that instead of touring around the area. It pretty much wasted a day of our travel. The manager on duty ended up figuring out that a new person had changed the rate of our hotel room by accident and said there were tons of people staying in our room. She was nice and tried to accomadate us and eventually lowered the rate after we had to deal with all of this. It was nice place near down town and the shuttle to the airport was nice. The room we had overlooked the bay and it was pretty, but the room was very small. We wished there was more things in the area for dinner because you had to go almost back downtown to eat anything. It was alot of money to stay here and not be down town.",2,3,1,1
"Maarrakech Hotel april 26th - 3rd May 2012
After a long journey from England to Newyork we were distraught and tired when shown to our room at The Marrakech. The room was dark with the tiniest of windows looking out onto the aircon. chimney thing!! We did get help to carry our cases up to the 4th floor as there is no lift. 
Having said all that the room was spotlessly clean and bed changed everyday with clean linen and towels. The area of the hotel is quite good for eating, there's a Starbucks just next door. Location for sight seeing of the city is also good, as the subway is on the doorstep and takes next to no time to reach Times Square, Central Park and all the major attractions. I don't think I would choose this hotel again but it was cheap, clean with friendly staff. It cost us less than £20 for a seven day metro ticket, which we used several times each day and also used it for the journey back to JFK airport",3,3,0,0
"Honestly Just Ok
The location and weather were great, but I think that's almost a given in SanDiego. The place looks wonderful from the outside, but inside the rooms are a bit dated-looking. There was nothing memorale about the room at all. The gardens, ponds, grounds were fabulous! Food in the restaurants was very good and again, the outside seating was great due to the weather.",3,3,0,0
"Very Dissatisfied
We stayed at this hotel based on a recommendation from American Express. I can see at one time why the hotel was nice but it is really run down. The staff is great with the exception of the spa front desk and spa manger. When we checked in we were not given our Fine Hotels and Resorts information nor did we receive our information about our spa reservations. This should have been the first clue. 
Our room was nice but on the 7th floor. This requires two elevator rides and the elevators are really, really slow. Next requires you to walk thru hallways which are dark and smell like a musty atic that someone was smoking in. 
My headboard on our bed had a huge grease stain on it where the previous guest had been leaning against. The bathrooms are also really dated. 
If you want to go to the spa forget it! When we arrived the place was in chaos and because of the long line they rushed us downstairs without checking us in. No one new what kind of treatments we were having except the staff giving us the actual treatments. The spa front desk employees of what little we encountered we're really rude. 
I booked our reservations for the spa two weeks in advance and double checked them twice. I even called down the day of the treatment to confirm. My wife's masseuse was not very good and her style was like she was in a hurry with very abrasive movements. I booked a 110 minute message with a female masseuse and it was somehow changed to a male. 
I then found out after listening to excuse after excuse from the spa manager that i was not going to receive my treatment. I had to then call the front desk manager who physically went to the spa to resolve it. Their resolution? I waited 30 minutes and received a 50 minute message from the same women my wife had.
Upon checking out and again listening to 10 apologies they incorrectly rung up our purchases and we found out that the day before my wife had purchased something and somehow between being rung up and wrapped did not make it to her bag. In other words they lost it. 
They did comp us a few items which was nice, the dent desk manager was great but they need to seriously reconsider the staff in the spa.",1,2,1,1
"Needs Some Fine Tuning
Recently stayed two nights at this property as part of a large group. We had our annual regional meeting in one of the second floor conference rooms. It was my first stay at a Crowne Plaza.
Check in was a little slow but the front desk agent was courteous enough. She did accommodate us nevertheless and assigned a room even though we arrived before the established check in time. The property map to the conference room was a little confusing to me...around the building and up a flight of stairs but that was figured out quickly. The floors and stairs were damp and slick. Check out was painfully slow.
The room did not feel clean to me and it smelled of stale cigarette smoke. It was dark and damp, and overlooked the noisy freeway. The carpet was worn and dirty. I had an end unit that was oddly laid out with a very long interior hall just beyond the door. It was tough to regulate the AC. I know it was humid during my stay but it was either too cold or too hot. The bathroom lighting was strange, and there were two room lights out of commission but when I called for service, the gentleman arrived quickly and corrected the situation. The housekeeping staff chatted loudly outside the door in the early morning hours. There was no safe in the room that could accommodate a laptop.
My main concern lies with the conference room and lack of professionalism of the staff assigned to service us. Several times during our three day meeting, hotel staff would barge into the room then quickly exit as if they were in the wrong room....a constant revolving door of personnel with no known purpose. There was frequent and very distracting background noise with the clanging of dishes and silverware just beyond the doors. Not sure if we were near the kitchen or what the deal was there. While the pitchers of ice water were appreciated, I could have done without the lipstick prints on the glasses provided. On a brighter note, the coffee was delicious, hot and plentiful. It's the little things... : )
The final straw was when we arrived on the third day to discover that all of our notes, handbooks, handouts, pens, papers and notepads had been carelessly discarded by hotel personnel at some point between leaving the prior evening and arriving the final morning. Three days worth of valuable information just gone and never to be returned. Unacceptable and unforgivable IMHO. It was safe and sound and remained undisturbed for the first two days so not sure what happened on the third day.
Needless to say, I didn't use the pool nor did I eat at the restaurant or have a drink at the bar. I did purchase a water and a soft drink at the little store and the price was exorbitant.
There is not a lot around this hotel and I didn't care for the location being right on the freeway. It does not appear to be within walking distance to much, if anything. There was a shuttle that graciously took groups of us to the trolley station. Thank goodness as this was not a hotel in which I cared to just hang out. I most likely would not stay here again.",3,2,-1,1
"Waiting for our ship
Our package deal booked us here for two nights before our ship sailed. The staff were smiling, accommodating, helpful and informative. Rooms were nice but not great but we hadn't paid a fortune either. Plus there were outside balconies off the rooms. The location is the best if you are catching a cruise and a complimentary shuttle takes you downtown if you don't want to walk. Close to good dining options. A very nice experience. Trains can be heard sometimes but the office will provide earplugs if asked.",5,4,-1,1
"Horrible Customer Service
I stayed at this hotel July 27 - July 30. On July 29 my hp touchpad tablet and my daughter's kindle fire were stolen from our hotel room. I alerted the staff and a report was taken. I made a formal complaint on the next day. They took my information and said I would receive a call from their insurance company either that day or the next day. After not receiving a call I called Wednesday and was not given any updated info other than they were still investigating. It is now August 11 and I was called back one time by someone who didn't take the report so she could not give me any information. I have left voice mails with various managers and attempted to follow up, but I have not received any answers from the hotel. The staff is very inconsiderate and unhelpful. Very disappointed with this hotel's follow up on customer service.",1,1,0,0
"Convenient to I-17 in North Phoenix
We stayed here two nights for a wedding. It seems to be a remodeled hotel from another era. The room was quite adequate with repainted walls, but the rug could also have been replaced. We had a nice quiet room in the back. There are 4 different buildings, grouped around a pool. There is a large breakfast room with the usual La Quinta breakfast with waffles, but no fruit. When we got there on a Sat. night, the lobby was very noisy because there was apparently a wedding reception going on. We saw lots of children running around chasing each other -- little boys in suits, girls in white dresses. The reception personal were nice. Next day it was very quiet. On Monday morning, we were almost the only ones a breakfast. I think they had few Sunday overnight guests.",4,3,-1,1
"Great value
We wanted to stay at a motel near LAX but were turned off by reports of the Inglewood section. So we opted for Harbor City, which is about 20 minutes from the airport. There are pros and cons. 
Being a little off the main drag, the room was cheaper than most. But the quality wasn't lacking. The room was spacious (see photo) and could have accommodated a King bed but it only had a double bed, so we settled. The room had a more than adequate closet with sliding mirrored doors. The bathroom had its own sink and the vanity table outside had a sink, as well. (I don't ever remember being in a room with two sinks). The biggest complaint I have has to do with the shower....it had no shelf for soap. Luckily, we travel with our own soap in a container and was able to make do with that. 
The TV was big screen but the remote probably needed batteries. It didn't respond well. Some bulbs were burnt out but that was not a problem. We had plenty of light.
While being further away than we desired, the distance was not a problem. The hotel is near the 110 and it's easy on and off.
The manager/owner is a pleasant fellow and easy to work with. He took care of arranging our wake-up call for our day of departure.
We spent four nights, the main purpose of the stay being to visit family. In between, though, we went to Universal studios (30 minutes away) and the Venice canals (also about 30 minutes away). On our return, the room was always made up nicely with fresh towels. From my experience I would say, you can't go wrong at this place.",4,4,0,0
"Great rooms HORRIBLE services
Initially I was going to give this hotel a good rating, but due to the horrible service...2Stars. It was THAT bad I did it. Rude beyond belief. I never get mad, but they treat you so rudely and horribly that one can't help but need to stand outside and take a breather. And how often do you need to talk to the service?
More than you'd think.
Breakfast? Just skip it because those women cooking are so above you and you could only be so lucky to eat here. They think everyone there is a bum and was off the top rude to me that I didn't even eat breakfast, instead I went upstairs to complain, where I ran into another rude rude rude woman. 
Ahhhhhhhhhhh! ahhhhhhhh!
Ahhhhhhhhhhhhhhhhhhhhhhhhhhh. Okay, much better.",2,1,-1,1
"The good the bad and the ugly
The good is the staff, as they are very nice and helpful - and for the staff I could give 5 stars. Otherwise - the hotel is extremely disappointing, especially that it held a certificate of excellence!
It is advertised as a luxury. Luxury it is not, it is barely acceptable. Rooms are relatively spacious and gosh! they are really ugly, furnished with old furniture, lacking any style and taste. Rooms smell with old cigar smoke, even if they are for non-smokers. We thought of upgrading the room, but the apartment was even more tired, with a colour peeling of the walls and grey, tired carpets. The old air-condition unit was making a noise, so it was difficult to sleep. Plus, it was either too hot or too cold. 
There is a kitchen in each room, and we thought it might be an advantage, but believe me, if you are not on a special diet it cost the same to eat outside, and at the Foggy Bottom you have a lot of nice, cheap places to eat (plus some expensive and beautiful restaurants in Georgetown). And the kitchen in the room means additional unpleasant odours.
Usually, if the room is not so nice, there is a hotel lobby one can rest. In this hotel lobby is so small that it almost do not exist, furnished with VERY OLD furnitures and decorated with one dying orchid. So this is not an option.
The restaurant seems to be nice, but it is also very ... underdecorated. And again, staff in the restaurant is great. I did not try food, as we ate outside.
The gym is again very small and rather tired. 
Wifi is in every room and most of the time it works really well, which is an advantage. While choosing the room there is a rule that higher is better. 
I got severe allergy from the air-condition unit, I was bitten by some sort of bugs in this hotel (not mosquitos), I was sleepless from the aircondition noise.
Regarding room service there was the rule: if not living a tip, the room was always slightly unfinished. With tips it worked. I seldom tip roomservice every day, I usually live bigger amount in the end of my stay, but in Rivers Inn everyday tipping was necessary. 
I liked the location though, however any hotel close to metro is in a good location, as metro works in DC really well. The ""walking distance"" to National Mall is ca 20-25 minutes, so it is better to take metro anyway (as then you can be too tired to walk in the museums and Mall itself). The big advantage of this hotels are bicycles, as than it is possible to cycle in the Mall and Potomac or RockCreek. 
It was overpriced, this hotel - as for the amount you pay there you expect just a glimpse of luxury. 
This hotel was acceptable, but not comfortable and sort of basic standard. If it was 3 stars I would not complain. But it does not deserve 5 stars, it does not deserve excellence certificate and it is UGLY.",1,3,2,2
"good location
We, and several relatives, stayed for at least one nite. We didn't spend much time at the hotel. The food at breakfast was more than sufficient in choice and the coffee was great!
However, the coffee in the breakfast room was too hot for the cups provided and I was seriously worried about someone spilling and burning themselves! The cups in the lobby appeared to be thicker and a better fit for hot coffee.
If I was to downgrade this hotel it would be tthe parking charge--which is a steep price to pay on top of all of the taxes at this Seattle location.",3,4,1,1
"Great Location
We stayed at the Embassy Suites Phoenix Airport at 24th Street to be close to the airport and really had a great experience. The service was outstanding - everyone went out of their way to make sure we were enjoying our stay. In particular Joe needs special recognition. He greeted me with a booming voice and great smile and made sure that we were well taken care of. I would definitely come back.
Not sure about the comment on WiFi, I certainly used mine!",4,5,1,1
"Stinky, LOUD, and Old
First we were put on the 9th floor - it REAKED of SMOKE, like an ancient bar. Then we were moved to the 2nd floor which is a basement level, but with a window. No smoke smell, but a little musty. Quiet, UNTIL 5:45 AM an incredibly LOUD noise from a laundry facility next to the room woke us up. It sounded like a dozen washers staring at once. 
Breakfast was disgusting. The eating area was dirty and everything was sticky. The eggs were inedible. It is hard to make the convenient breakfast bad, but this hotel did!
The staff was rude and did not want to interact with guests. (our only contact was check in and asking to be moved to a non-smoking room). We will never stay at a Holiday Inn Express again, unless it is the only hotel available and we are desperate.",1,1,0,0
"Amenity charges on check-in
AVOID!!! The room was booked through a web travel site and paid in full. While checking in we were informed they have an AMENITY FEE?! which covers the laundry service, fitness rooom, continental breakfast, etc. (Shouldn't the price be raised to cover all costs?) They also required a credit card at check-in even though it was paid in full. There are no refunds from the travel site so I couldn't just leave. The building exterior is inviting but the interior; wall paper falling off walls, carpets soiled and mildewed, old appliances-refrigerator and microwave- siiting in the hallway which is firecode violation, no counters in bathroom, mirrors along one wall in bedroom, a loud party in the next room upon arrival at 11pm. The desk clerk was reluctant to move me to a quiet room. Many might say it is a great place but remember they are headed towards a ""drunk state"" with Carnival.",1,1,0,0
"Friendly people and Great location
This hotel was in a great location! It was really cool being able to say ""lets walk down to the mall and shop around"". I loved that they offered self serve Starbucks packages in the room, and the travel sized products were a nice touch. We had to call down to the front desk to make a complaint about a very loud yapping dog across the hall, and the front desk associate was very nice and handled the situation right away. We experienced great service and we would definitely recommend this hotel to family and friends.",5,4,-1,1
"Nice option...downtown.
I've stayed in this neighborhood a few times, so I took a chance on the Fairfield Inn for one night. As a platinum elite, I would have expected a nicer/larger room or possibly a suite, but I was stuck in a corner room that seemed ""small"" to me. The room layout was enteryway, straight ahead to small sink (with very little counter space) - then a small bathroom; to the left was the drawers and bed/bedroom. Even though the room was small and hard to manuever around, everything was functioning and there was minimal street noise. The neighborhood was nice, tons of mid-level food offerings are steps away. 
The free breakfast in the morning was adequate, but there were quite a few people, so seating was limited. I ate quickly and departed. Service was good. The staff is very friendly. 
Overall, I'd give this an average, just because I expect a little more space in a room and I was not ""wowed"".",3,3,0,0
"Pefectly fine room for the price.
After experiencing an AC outtage at our home, we went in search of a decently priced hotel room for the night. We called this Microtel Inn & Suites, knowing it was quite close to our neighborhood. 
We had just spent the weekend at the Hyatt Regency Hill Country, returning home Sunday to discover our AC had gone out. The Microtel is DEFINITELY no Hyatt Regency - LOL, but for the price it was perfectly fine for the night. 
We had two double beds, a large mini-fridge and microwave. Instead of a flat panel, there was a large 32"" tv mounted up in the corner of the room. Most importantly -- the AC was awesome!
There was a complimentary breakfast bar available in the morning, but since we were just looking for a cool place to lay our heads for the night, we didn't stick around for it.
I wouldn't hesitate to stay here again for a quick, comfortable night. At close to half the cost of other nearby hotels, this turned out to be just fine.",4,4,0,0
"Will not go here again
The location is great, no doubt about that. But that can't be the only sales argument for a hotel. The rooms are extremely minimalistic and they haven't been updated in ages, everything feels very old. We were in constant need for more space to store clothing/bags. The staff is not really that helpful in our experience. One good thing - the free WiFi is up to par with expectations.
We will not go there again, but will probably go with the NYMA hotel which is in a similar price range and location. When we booked this hotel, we thought we would get a better deal than NYMA.",2,3,1,1
"Nice except for room air conditioning
We stayed in room 1014. The room was very quite except for the loud noise from the air conditioning compressor turning on/off. The advice written near the temperature control to leave the fan on low vs. auto is a good suggestion, otherwise the fan will cycle on/off all night long which drives me crazy.
The room is equipped with an Inncom thermostat. I understand the need for a hotel to save energy, but basic guest comfort should not be sacrificed to achieve these savings. Without going into the details of this unit’s operation, a thermostat like the Inncom should be illegal. If it wasn’t for the fact I know how to override the unit, I would not return to this hotel or any other equipped with this type of thermostat.",3,2,-1,1
"Avoid the Rooms Next to the Elevators
This was one of those nightmares. While the hotel seemed decent and was recommended by the locals, everything was a disappointment.
Upon check in, it was explained to me that they only put reservations from the service I used into rooms with two beds. No exceptions. I couldn't even pay for an upgrade.
Once in the room, the big surprise was revealed. The room was directly behind the elevators. And you could clearly hear the elevator cars each time they passed. This was not a minor sound, it was like a cart slowly rolling by each time. To make matters worse, I could clearly hear anyone in the elevator lobby having a conversation. It's like there is no soundproofing at all in these rooms. When I requested to move to another room, I was told that there were none available -- which I suspect was related to me using a discount service to book the room (the hotel did not seem that busy.)
There are signs throughout the hotel reminding guests to keep noise to a minimum in the evening. I guess that's because this place is too cheap to soundproof and insulate the rooms. The short story is this: I got virtually no sleep in a room that cost me good money.
The constant noise, unhelpful staff and lack of sleep really put me off of this property. Maybe they will step up their game when the new Hilton opens later in 2012. In the meantime, I cannot recommend this property. If you have to book here, absolutely demand (and keep a record) that you NOT be put in a room by the elevators.",1,2,1,1
"A disappointment.
Stayed here one night to celebrate my birthday. Service was outstanding, from the front desk to the spa to the in-room servers. The spa (which I visit frequently) was lovely as always - every masseuse I've had is excellent and the ambience is very nice (despite the fact that you have to walk through the gym area when going between the spa waiting room and the massage rooms). 
Unfortunately, everything else was subpar. The room decor was uninspiring; the layout was ineffective; the curtains were difficult to maneuver; the carpet was stained throughout the entire suite; the toliet dripped endlessly. The one nice thing I'll say about the room is the bed was pretty comfortable (not the best I've slept on, though). The in-room dining was soooo disappointing. It took more than an hour to arrive, was incredibly expensive, and just plain wasn't good. I did not enjoy eating it. The entire hotel experience was not at all worthy of the cost - more than $400.00 for one night with room service for 1 - and left me feeling disappointed that I spent my birthday there.
I did not use the pool or fitness area so can't comment on those.",3,2,-1,1
"Hilton quality, fabulous location
Our first choice for a hotel in NYC is another Hilton, the Waldorf-Astoria. Because it was unavailable when we were traveling we booked this hotel instead. What it lacks in character (it's a big convention style hotel) it makes up for in convenience. Central Park and 5th Avenue shopping is moments outside the front door in one direction, and Times Square in the other. The Queen rooms are really tiny which is fine if you don't need to spend a lot of time in the room. There is a good buffet-style restaurant in the hotel and if you eat breakfast there, you can skip lunch and eat an early dinner! There is also a Starbucks in the hotel if you prefer a lighter meal. I still think our first choice will be the Waldorf. It's hard to beat the beauty and size of the rooms there!",4,3,-1,1
"Another good review
Stayed one night in Fenway suite which is a large room with 2 queen beds. Very clean and quiet. Room overlooked highway and Fenway Park. Did not hear any traffic noise. Even air conditioning was quiet. Beds were comfortable. Staff was very helpful and friendly. T stop right outside. Walk to Boston University. Great safety feature - can't get to guest floors from elevator without a key.",4,5,1,1
"Not Good
We arrived late at midnight to the hotel, just to find out there was no available parking in this hotel. Front desk said that ""first comes, first serve"", but we chose this hotel for the free parking, and were so disappointed to find out we had to wake up early after a long trip just to move the car. 
The room itself was okay for the price, quite clean but not in good shape at all. 
It is close to the Golden Gate bridge, but not at all to the Fishermen's Wharf.
We will not be back.",2,3,1,1
"Experiencing another Kimpton DC Property
I've had the chance to stay at three of the Kimpton properties in DC, the Monaco, Topaz and Palomar - the last two back to back this week. The Topaz has really friendly staff and a great location, but I had a series of small snags that took a bit of the shine off my experience. 
First the pluses. This is a fairly small hotel with a ""boutique"" vibe. The staff really goes out if their way to be useful, friendly and engaging. It was impressive how they handled an irritated guest when I was waiting in the lobby. Bed was comfortable and room was large, if very odd shaped. I loved the fluffy towels. I always enjoy the usual Kimpton amenities for their members in the guest reward program (free wifi, wine/happy hour, etc.)
On the down side - poor TV reception (does anyone else look forward to HBO when on the road?), aircon not working properly, no tea restocking (when the tea/teapot is part of the ""hotel's story""), no bathmat one day, missing wastebasket the next. The vent in the bathroom could stand to be dusted! Overall, it was rather odd, to be frank, and not my usual experience of Kimpton properties. And the staff tried hard to rectified it and I appreciated that. 
I enjoyed a light dinner at the Moroccan themed bar. Good veggie options. Skip the buffet breakfast and go next door to the Tabard Inn or walk down to Connecticut ave for other options. While I love chocolate, m&ms and yogurt, sweet rolls and a bit of fruit does not bode well for a healthy start! ;-) (Hey, Topaz, add some hard boiled eggs and then you have a good proposition!) No green or herbal tea available. The little bar/restaurant area is pretty crowded when there is a group (like ours.)
I stayed my last night at the Palomar - while bigger, more bustling and thus a bit noisier I personally liked the rooms better. But as with all things, we have our personal preferences.",3,4,1,1
"Great except no free internet in rooms
We booked the Sheraton through Priceline for a short girls weekend. 19th floor in the Union tower - great city view and quiet.
Location is perfect - adjacent to the Convention Centre, shopping and short walk to Pike Place market. Rooms (2 double beds) were clean and comfortable and while we had to call down for some bathroom supplies (shower caps, disposable razor) housekeeping was prompt and helpful. Concierge was happy to book dinner reservations.
The only complaint, as many other reviewers have noted is no free wifi/internet in the rooms. While there is free internet in the lobby - for the level of hotel this is, especially catering to the business professional, one would have thought it a bit ridiculous to not have free wifi in rooms. In this day in age, with smartphones, laptops and the such, one would think that wifi is almost a given. Free at that.
Overnight valet was a pricy $44 -(in and outs allowed), but what major city doesn't charge a premium for downtown parking these days? I guess that's just the price we pay for congestion.",4,4,0,0
"Don't stay here
I stay at a Hilton family property almost weekly. This property was close to my office but there is where the fun ended. I checked in and was surprised at the lack of parking due to the construction. I gave it a shot and checked in. My room on the 8th (823) floor was recently remodeled but smelled of mold and fungus. Being late and tired, I didn't get another room. While the room appeared clear, it just didn't feel clean. The bed was poor to say the least. The Embassy Suites is spending a lot on renovating an old property but not investing in new beds. After a night of tossing and turning, I decided to get up and hit the work out room, generally very nice at Embassy Suites. Of the 4 pieces of cardio, three didn't work. The one that did was on it's last leg. 
Breakfast was just OK. The bacon was fried to a deep crisp and crumbled at the first touch. The cook couldn't have cared less. The food was generally what I would have expected from a Hampton Inn-maybe. I decided to see if there was another Hilton property close that had rooms, but since the wireless internet was so slow, I had to go the Starbucks close to my office to see if one was available. Unfortunately, I could not find another Hilton property close with rooms available. 
After two nights of $149 rooms, I feel like I was cheated out of two nights sleep in an awful hotel. If the renovation does not fundamentally fix this property, maybe Hilton should sell it to Holiday Inn. Generally, the staff was trying to accommodate guest and put a happy face on a bad situation. After the renovation, I may give this property one more chance if Hilton Garden Inn close by is booked, but I doubt it.",1,2,1,1
"Thank goodness!
I traveled several hours with my colleagues to attend a seminar in Baltimore. When we arrived at the hotel, we learned that our secretary hadn't made the reservations we all thought she had. The desk manager quickly, graciously and generously gave us the convention rate and also arranged that our rooms were near one another. Very easy walk to the convention center. I enjoyed being able to safely stroll between the hotel and the harbor, but didn't feel real comfortable in the blocks north of the hotel as evening advanced.",4,5,1,1
"Wary of staying at Days Inn now
Beds were very uncomfortable. No maintenance personnel available in the evening to address room issues.",2,1,-1,1
"Typical Sheraton
This was a typical Sheraton. It is very close to airport. Self park was expensive and a very long walk. I got the room through Priceline for $ 78 In general this is a very good stay for the money. No complaints.",4,3,-1,1
"Only if you don't expect much of a Hilton Property
This the most disappointing Homewood Suites I have been in. More like a Hampton Inn. Started with a call to verify my arrival. I'm Diamond with a guaranteed reservation. Staff at desk friendly enough. The room I got stuck in was so small I had to go out in the hall to change my mind. Breakfast leaves a lot to be desired. Found out balcony is shared with adjoining room. think about security much? It is convenient to the convention center so there is that.",2,2,0,0
"Unbelievably awful hotel experience
I was so excited to stay here, especially after getting such a great deal. I was worried to find out that a few weeks before my stay (weekend of 5/19/12) Thompson Hotels had dropped them for not being up to their standards, and I definitely experienced the pains of that transition. In less than 24 hours, I had the worst hotel experience I have ever had and ended up switching hotels (we were planning on staying 3 nights). Below is the timeline that led to our hasty departure.
12:00pm - Get to the hotel hoping our room is ready. Guaranteed check-in time isn't until 3pm so we go get lunch expecting a call when our room is ready.
2:50pm - We haven't heard from the hotel so we go to the front desk. Their computers are down.
3:15pm - The computers are back up, and they have upgraded our room to the next level. We go to the room, and there is a maintenance crew painting the room. We tell the front desk and they say that if we want to wait until 3:45, we can have the penthouse room.
3:45pm - They give us a key to our room, but it is not the penthouse. It is the same type of room they were originally going to give us, except this one smelled overwhelmingly of cigarette smoke. We go back downstairs and they give us two options: Take a downgraded room for a reduction in price, or wait until 5:45 for the penthouse room they originally promised. We head to the bar to kill time, where they comp our drinks.
5:45pm - They give us a key to our room, which is the ORIGINAL ROOM that was freshly painted. At this point we are so exhausted we just start unpacking. As I walk into the bathroom, I step on an exposed carpet tack. Awesome. We go to dinner and go to bed.
(Next Day) 6:30am - We are woken up by banging on the door. When we ask who it is, they say it is our wakeup call. We never ordered a wakeup call. At this point we are too angry to go back to sleep and just start packing our bags. 
Fortunately they comped our night and helped us get a room at the Palomar hotel, where we had a much more pleasant experience.
Non-service-related gripes:
Pillows were way too soft and offered no support, shower had no water pressure, curtains let in tons of light in the morning (not black-out curtains), rooftop pool/bar is much smaller than pictures suggest",1,1,0,0
"Nice hotel, great location
We had only one night in Boston and wanted to make the most of it, so we were looking for a hotel that was centrally located to many attractions. This was definitely the right choice! Steps from the aquarium and short walking distance to most of the major historic sites. Plus, several tours board right outside the front door. A perfect jumping off point. Also just minutes to the airport, when it's time to leave. 
The hotel itself was quite nice. Typical sized rooms. Very comfortable bed. Standard shower-tub combo in the bath with no separate toilet room. Fine for us, but not luxurious. Nice workout facility and a small pool on the third floor, with a balcony overlooking the water. Service was good and the staff quite friendly and helpful.
It was a bit noisy. Things going on outside all the time, plus tour buses and boats coming and going. I recommend ear plugs. 
Overall, a very nice hotel in an excellent location. I would definitely stay there again.",4,4,0,0
"great room, terrible customer service
This place was disappointing, only in customer service. When me and my boyfriend arrived a man checked us in. He was very unapproachable to begin with. Cold, unfriendly and very transactional in dealing with me being there to check in. There was a piece of paper with all check ins on his desk and when he asked for my name and had a puzzled look on his face the first time i spoke, i simply tried to show him my name and he rudely turned the paper over as though i was some kind of criminal trying to get information or something.. when i was trying to help! Im not very picky... the place itself was really nice and in a very good location... but i felt really uncomfortable when checking in after the way he treated me when all i was doing was trying to help.. I get he wanted to protect peoples privacy but he didn't have to snatch it and besides the whole check in the man hardly said two words which was un inviting!
the breakfast is NOT breakfast. so don't rely on that! It is juice and a mini muffin.
but like i said the room was really huge and clean, comfy bed and in a fantastic location so despite the bad customer service when checking in, once your in the room its great so up to you really!
And on top of that its one of the cheaper places to stay in an expensive area which helps..",3,2,-1,1
"Left very confused and disappointed
My husband bought a coupon from living social. The package included a one night stay at one of their suites with a romantic dinner. 
03/02/12 Friday late afternoon my husbands calls me and tells me he is going to run a little late from work and since it started snowing outside, i was worried we will not be able to make our reservation. At 4:30 I called the front desk and spoke to a Lady, and explained her the situation, she told me that the restaurant stops serving at 10:30pm, however since we bought the package deal, we would be able to use it for a breakfast or lunch the next day. If we arrive to late at the hotel. Since we could t reschedule the reservation, because it was less then 24 hours. Which all was totally understandable and fine with me.
We arrived at the hotel at 9:30pm. Another lady at the front desk checked us in and and we told her that we would be not having our dinner anymore but use it for the breakfast in the morning. As we 'had"" to leave the city by noon. She took our living social receipt and said it was fine, but she never returned us our voucher or receipt. Later as we arrived in our room, i saw the guest book and saw that the sky lounge offered breakfast in the morning, so i called the front desk again, to confirm that ""We are having the breakfast at the sky lounge"" the next morning. And the lady at the phone said, that would be ok.
The next morning we go upstairs to the sky lounge and told the bartender that we are guest trough living social. And he just sat us and asked us what we wanted to drink. As we proceed downstairs to the checkout counter, we received a final bill of an additional $70. Which we did not quite understand except the $12 for tax. We thought we were using our free breakfast from the package. But the lady at the front desk informed us that we had the breakfast at the sky lounge and it was going to be an additional $58, and she told us that we had used our breakfast voucher at the wrong place??!! And see, this is why i would never come back. Throughout our whole entire stay at this hotel, my husband and me encountered different types of service people. We spoke to different people at the front desk over the phone and in person, and even the waiter upstairs, and every single one of them failed to tell us that we could not use our dinner from the elephant bar at the sky lounge upstairs. even though we told each one of them that we were with living social. At checkout I finally talk to the same lady that i called the previous day about our reservation. But i did not like how she handled this situation at all or how she treated me. She said that she informed me that i was able to use it for a lunch or dinner. and thats fine, however she failed to inform me that they had 2 different restaurants inside the hotel. We ended up paying $58 additionally, as she refused to make an adjustment. Even though every single one of her staff members including herself failed to inform us properly.I felt very unhappy as we left the hotel and would def. not be able to make a recommendation upon my experience . I expected a little better, since it was advertise as a 4 star hotel. By the way we never used our food ""voucher"" as we had to leave the city by 12noon. 
Thank you very much,
Heidy Goercke",2,1,-1,1
"WARNING: ASK ABOUT THE JACKHAMMERS...
Had a disappointing stay last weekend with construction/jackhammers starting up at 8:00 Saturday and Sunday. Complained Saturday morning; front desk told me (and other guests) that it was a complete surprise - but waitress in the restaurant said it had been going on ""for a while"" and would continue into September. On Sunday, watched the same front desk team tell the new guests that it was ""a complete surprise, we had no idea"", blah blah blah - a complete lie to the guests and flat out unacceptable. Irony is that if I had known in advance, and they hadn't tried to misrepresent it, I could have easily dealt with it.",1,2,1,1
"Don't understand the very negative reviews
I stayed here for a conference in November. The location is ideal for the convention centre in Charlotte and not inconvienient for downtown - it is a little bit of a walk but certainly not outside walking distance for most people. On checking in after a very long trip from Europe, there was a problem with my booking due to the company who handled the booking, not the hotel. This was dealt with very well and very efficiently by Craig. The staff are lovely and very helpful and the hotel itself is clean, nicely decorated and comfortable. The room was far bigger than I would have expected for the price and very comfortable. A few things - not having tea and coffee making in the room is annoying, particularly after a long day at a conference. Even just having a kettle would be an imporvement - or even being able to ask for one from reception if they don't want them in all rooms. Not having free wifi throughout the hotel seems odd for a hotel today, I was very surprised to have to pay around $10 for a day of wifi access in the room, which I only did once. This is a big negative for buisness trips as I did not particularly want to sit in the lobby after a long day. The breakfast is not great and overpriced and a few more options in the bar food would be nice too, though the food in the bar was good. Overall, I would go back to the hotel and found it good for my needs. I would not pay much more than I did ($475 for 5 nights, was very good value) but I liked the hotel and do not understand the very very negative reviews but for it. I had no problems with temperature control, the water was clean, the shower was nice and the bathroom was lovely. They seem quite unfair. And again the staff are extremely nice and very helpful. Don't believe the very negative reviews - some people are never happy.",4,4,0,0
"Great location
Right next to Lincoln Center. Rooms are rather small, especially those with just one queen bed. All the rooms we encountered were quiet. Breakfast at the attached restaurant are ridiculously priced (but the eggs Benedict were very good) -- just go down to Starbucks on the corner. The bar on the rooftop was popular with non-guests. At 11:30 pm on Saturday night there was a long line waiting on the street to get in. I rated the value poor, but that is in the context of the U.S. generally, not in the context of New York, where one never gets good value.",4,3,-1,1
"Very pleasant stay
I got upgraded to a suite by the organization running the conference I was attending, and it was just great -- 2 bathrooms, a sitting room with comfortable chairs, an excellent bed, and kept very clean indeed by the staff while I was there. I have nothing but praise, apart from a couple of small items: (1), while the wireless network was free with the suite, it was terminally slow (about 1/100 of the speed I am used to--I measured it), and too slow to use with Skype; (2), in the attached Starbucks I had what was the worst latte I have ever had--and this is the home of Starbucks! The location was good, with an easy walk down to the waterfont with some great cafes.",5,4,-1,1
"Needs updating badly
We got this hotel for a pretty good price on Priceline. The hotel wasn't terrible, we were only there one night but the staff was friendly and the room was clean enough. My main issue with this property is it's 3 1/2* rating on Priceline. No way is this hotel anywhere close to even being a 2 1/2* in my opinion. One of the elevators wasn't working, however when myself and another hotel guest attempted to inform the staff, they were insistent that we needed to simply enter our keys to get it to move. True, this is the case for floors 7 & up but didn't apply to us. The hotel was full so this was a bit annoying. It was okay for one night but I wouldn't want to stay longer than that.",3,3,0,0
"Miss leading add on internet.
Their add said it was an old hotel but had been renovated...well that is not true, anyway our room had not been redone. Smelled moldy, and very unkept. Outside was in need of repair and paint. Our room had paint pealing in the bathroom, rust on front of refrigerator, very thin walls, no elevator. The surrounding properties, were full of homeless people, people on drugs, we were uncomfortable walking on the street. It is right on the beach, but when you can not enjoy it because of the surroundings, very overpriced. They had people working in the patio area after 10pm. I found out later that ocean beach was basically known for hippy type. Do not believe what you see in their add.",1,1,0,0
"In desperate need of renovation
this hotel is creepy... as another person already said it reminds me of the horror movie the Shinning... Paid 417.78 for two rooms for one night plus 45.00 for my car to sleep there too hope they put a blanket on it for that... and it was the worst hotel I'd ever been in. Paint was hanging down in places... Chair needs to be recovered... a/c unit wish I hadn't looked please clean it... why even put a window if there is no view... door to the bathroom wouldn't even close all the way... I didn't find a remote to the tv so I didn't watch it...what kind of hotel doesn't have a remote...",1,1,0,0
"Liars and Cheats
See for yourself
http://youtu.be/f0tzwsPt8Yw
The booking through kayak promised a shower/tub and there was none. In the room it promised satellite tv and there was none until I complained and they moved us to another room. Then still it was only basic channels, no cable-like channels or HBO which was also promised by kayak who took their information from the hotel. Everything about this hotel is a lie and a cheat. They did not even have a working smoke alarm in the first room, they had a smoke alarm sitting in a drawer instead. I took video of the room we wound up in because I wanted to be sure they could not charge my card for extra things that they might claim we messed up in the room. The link is
http://youtu.be/f0tzwsPt8Yw
See for yourself how a room in this hotel looks.",1,1,0,0
"jet engine airconditioners from hell
My sister and I stayed at this hotel for a week in early June 2012. During that week we changed rooms a number of times due to the noisiest and outdated air-conditioners which sounded like a jet engine right in our room. The hotel air-con engineer came to inspect the air-conditioners but they were never fixed. We came to the realization that the noise level was not going change and that the only way to improve the situation was for the hotel to actually invest in new machines and have ducted air. So eventually when the weather got a bit cooler, we slept with the air-con off and nearly suffocated rather than not sleep at all. We came all the way from Australia to have a fantastic week in Washington(and had prepaid everything otherwise we would have been out of there really quickly!) but it was ruined as we were total wrecks during our sightseeing. The hotel staff listened to our concerns but obviously couldn't change the air-con situation. Otherwise the rooms( yes we did get to know a number of them!) were clean and comfortable. I am stunned that there were no other complaints regarding the air-cons in the reviews. We talked to a number of other guests who all had the same problem as us. Some people like us didn't use their air-cons but had their doors partially open with the security latch on to get some of the ducted air from the corridor.",2,1,-1,1
"Good location and helpful staff
The location and staff at the Rosewood are great. The concierge made getting to places simple and coordinated the delivery of my packages well. The front desk was also very helpful, moving me to a better room after I expressed that I was unhappy in the one originally assigned to me. 
There are some great restaurants near to the hotel and Nobu is in the lobby level (very convenient).
Having said this, the hotel seems like it is in need of a revamp...The rooms are a tired.
Overall it was ""good"" but far from a five-star luxury experience.",3,4,1,1
"Excellent location
Booked this hotel based on reviews, and was not disappointed. Stayed here the week after Sandy for five nights. While There, two of the three elevators broke down. Not a big deal, with in a day they were fixed.
Excellent Diner across the street (Olympic Diner), cheap spot to get breakfast.
Will stay at this hotel again.
We were on the 14th floor, with a view of the hudson river. Never heard or felt the subway on the 14th floor, However ate a couple times in the attached restaurant and did feel the subway there.",4,4,0,0
"Family-Friendly Value Hotel with Convenient Location
Stayed as a solo traveler for three nights in May. Got a terrific price using Travelocity's Top Secret Hotel feature. Hotel is centrally located to many San DIego attractions (beach, Mission Bay, Balboa Park and Old Town are only a few minutes away by car). Although the property is very close to Interstate 8, traffic noise was not a problem inside the hotel.
Check in was friendly and efficient (front desk staff always had smiles and were helpful). The property is well maintained, with the glaring exception being the elevator off of the reception area: It is quite beat up and gives a very bad initial impression, but don't be put off by it, because the rest of the property is in better shape. If you park on the property there is an additional charge, but I was able to park on the street and avoid the expense.
The rooms are more or less oriented around a central pool area, with the rooms on each floor in several buildings that are connected by a common semi-circular hallway. At the beginning and end of each floor the corridor and room entrances are inside of the building, otherwise they are outside. The latter rooms also have a window facing the hallway. So, if you don't want a room with a window and door opening onto an exterior hallway, you should specify a room at either end of the corridor.
The rooms are set up in a suite configuration, but my room seemed to be the reverse of the usual layout, with the sitting room on the interior side and the bedroom by the entrance (in other words, you had to walk through the bedroom to get to the sitting room; and someone staying on the foldout sofa in the sitting room would have to walk through the bedroom to get to the bathroom). Not an issue for a solo traveler or couple, but not optimal for a family. Each room was tightly packed with furniture, which was generally in good shape. Amenities included in room coffee, fridge and microwave. Maid service was satisfactory.
Good complimentary breakfast, with indoor and outdoor seating, although the first morning was slim pickings as the hotel was jammed with families for the Memorial Day holiday and the staff couldn't keep up. Complimentary Wall Street Journal on weekdays. Health facility is a joke if you want more than a treadmill.
I would not hesitate to stay here again at the right price.",3,3,0,0
"Sunny (now) San Diego
Just here on business for a couple of days and I know I'll be back. After the short bit of rain, the skies are beautiful again and I'm taking time to go get my kids gifts at the mall next door before heading back to the hotel for the rest of my meetings. Place is nice, pretty spread out, but enjoyable to walk around. Girl at front desk (slim black woman) has been very warm and helpful to me during my short stay. I will come again next time I'm in town. Good employees, nice room, beautiful surroundings.",4,5,1,1
"Not What I Expected
Needing a mid-priced hotel for a visit to Fort Worth, I decided to try a Radisson Hotel. I had a great stay at Radisson Amsterdam, and they kept sending me emails urging me to stay again at a Radisson. The hotel turned out to be an older motel not up to the standards of their competition.
On the plus side, our rooms (one regular, one business class) were large and remodeled with a comfortable bed, well-lit bath with shower/tub and granite on counter-top and inside the shower. 
On the downside, the stairwells were dingy concrete that need to be repainted, the lobby was large with many chairs, but a central fountain was very noisy, one receptionist was friendly, two others were just doing a job. On check-in, the receptionist failed to give us a breakfast voucher that was part of the business room package. The business room had a desk, but the lamp with many power outlets was next to the bed, on the opposite side of the room. We had WiFi, but the ethernet connections if the room were not hooked up. The desk did not have an outlet. Bed sheet was frayed, and the bottom fitted sheet pulled out in a few minutes. Tucked it in, but it was soon pulling back exposing the mattress. By morning, I and my wife were sleeping on the mattress, not the sheet. Hallways needed remodeling, and they had a musty ""old motel"" smell reminiscent of cigarets. If you wanted a snack, the hotel snack area sold only packages of Goldfish crackers or Snickers candy bars, nothing else. The keys on the telephone front desk or other services did not work. The desk chair was way too low for the desk, at its highest setting the desktop was at the middle of my chest. 
Breakfast buffet was ordinary, nothing to make me want to come back.",3,2,-1,1
"Nice location
Our family of four recently stayed here while my husband attended a business conference. Having just come from a hotel in Carlsbad, our room (Port/Coronado view) seemed very small in comparison. We were pleased to be placed in a room on the top floor and enjoyed the view of the Coronado Bridge. I would like to point out that the ""Port"" view is rather unsightly, and is actually a view of the Dole trailers below. It might be worth the extra cost to upgrade your room to a include an alternate view. We enjoyed the location, and the walk over the bridge in the evenings to the Gaslamp District. We valet parked the first two nights, then opted for self-parking the last three nights. We went to the breakfast buffet for two mornings of our stay, and as much as we wanted to enjoy it, we did not. The fruit selections seemed rather tasteless, and the bread/pastry selection was dry each morning. Bacon was limp and undercooked. Overall, very disappointing for $24 per person. We also tried the Fox Sports Grill. Beer selection was good, however, the food we ordered was average at best. My children enjoyed the Sweet Things yogurt shoppe near the Starbucks. We did enjoy the proximity to the Gaslamp District.",4,4,0,0
"Elegant perfection!
Our family stayed at the Langham during the Boston Marathon, and we could not have asked for a more perfect stay! I spoke to the concierge, Dan, on several occasions before we arrived and he was incredibly helpful with both suggestions and reservations.
The service we received from the entire Langham staff during our stay was five star. Sunday brunch at the hotel was unique and the food was fantastic. It was very reasonably priced for a luxury hotel in a major city. The same could be said for the daily breakfast at the cafe. The Langham is about a ten minute walk to Boston Common where you can access the MBTA system for easy access to the city's attractions. Our room was bright, sunny and immaculate with an ultra comfortable bed and pillows. The bathroom was roomy with large, fluffy towels and all the amenities one could need. The only minor drawback that some travelers might have with the Langham was that since it is in the Financial District, some of the coffee shops and lunch spots are closed on the weekends. This was not problematic for us since the hotel's dining facilities are more than acceptable and other establishments are a short walk. We would highly recommend the Langham when visiting Boston. Can't wait to return!",5,5,0,0
"GREAT hotel in Nyc
it was good...and i like this hotel...location is very very good...near the times square and 5th avenue...have good staff..also good personals and foods.........this hotel near the all nyc attractions......enjoy",3,4,1,1
"maybe i'm not lucky
I very recently stayed in this hotel. I was looking forward to it based on the reviews. When I got there I found it was situated in a beautiful part of town and surrounded by fantastic restaurants. I walked into my room which was spacious and appeared a little old but well kept. I was there for three nights. After a very long day at work, i came back to find that my room was not serviced after the first night. I asked them to service it at 7 pm when i was leaving for dinner. Rather, room service woke me up from a nap at 6:00 pm and then again at 6:30 pm. I asked them repeatedly to please come at 7 when I leave. I went and came back from dinner and the room still was not serviced . . . siiigh. Forgot about it. I woke up and found that on closer inspection in the bathroom, there were these disgusting stains in the toilet like it had never been properly cleaned. I then found toenail clippings on the floor next to the chaise. They were not mine! I was thoroughly disgusted. That night, a large group of very drunk guys (part of a wedding) were roomed next to me and they continually tried to open the door which connects the two rooms. All in all, the visit was not up to the standard it has set for itself as a luxury hotel. Maybe closer to a 2 or 3 star hotel. I'm glad I was compensated (by my job) for my stay in this hotel.",1,1,0,0
"Hollywood Star
Holiday Inn Express hotels are always consistent in what you can expect. We stay at them often as a family because of their value and locations, We also like that breakfast is included, which saves time and money!
This property was just a couple of blocks from Hollywood Blvd and all the sights. It was as we have come to expect, clean and comfortable. You have to pay for parking, but it was only $20 a day with in/out privileges, which is pretty reasonable.
We would stay her again and recommend.",4,5,1,1
"No internet!
Our room was clean but furnishings and carpet at least 30 years old. Our five day reservation became a two nights stay when we discovered that our room had no high speed internet connection - dial-up only at $14.95/night!",2,1,-1,1
"1st Time in NYC...
We had heard that most hotel rooms are small in NYC compared to what we are use to here in Wisconsin and they were right. However, they were not as small as I imagined. There was plenty of room. The staff was very nice and the concierge was very helpful. They let us check in early with no additional fees. The one thing I did learn when booking online in NYC was that most places don't advertise 2 bed rooms. This hotel was able to provide us with one upon check in which was great. The best thing about this hotel is they offer complimentary car service which was extremely nice. We had to sign up for where we wanted to go and when and they took us there free of charge!!! However, I recommend signing up as soon as u arrive because the slots fill up quickly!! The Lounge was comfortable and relaxing! The location was great...most places were within a $10 cab ride including Times square and the theater district as well as the harbor which we jumped on the NYC water taxi and that took us to the WTC memorial which was humbling and magnificent all at once. I have never experienced NYC before and I would have to stay that the W Hotel made the experience complete.",5,5,0,0
"Never-Ever- again
Dont stay here for the $300 a night, plus $75 for small pet fee, and the of course, Valet parking which is automaticly charged to your credit card. You cant check in until 4pm. No pool, no nothing. Also a coke in the vending machine is 5.50- and if you drink the bottle of water in the room its 4.00. I had a view of the alley. I went for my birthday and was TOTALLY disappointed. The only thing thats good- is the location, which is downtown by state st.",2,1,-1,1
"NICE ROOMS; UNFORTUNATE TREATMENT
I am a Manhattan resident in ""SoPo"" (""South of Power"" -- those living below 34th St who lost power during Sandy), who had no power, no heat, & no hot water in our apt from MON at 9:45pm, so we were THRILLED to be able to escape for 1 night. Upon check-in, a letter from the hotel's managing director was sitting on the Front Desk. Allow me to quote it directly, ""Dear Valued Guest...Due to an emergency Steam System shut down in Times Square for the repair of in street steam pipes by Con Edison (our City-wide power company), we currently do not have hot water or heat since this morning in the public areas of the hotel. According to the Con Edison representative, it will be off through Thursday, November 1st. This outage affects the entire building and much of the Times Square area. We should let you know that we have no control over this situation and we do apologize for any inconvenience..."" I consider myself an intelligent women, but reading that letter left me somewhat confused. I actually had to ASK the front desk check-in person, ""So I just want to make sure I understand this: the hotel has no heat or hot water?"" ""Uh, ya, that's right,"" said the person. I'm fairly certain he never would have told me this fact had I not asked directly. I THINK THIS IS A LOUSY WAY not only to do business, but to TREAT PAYING GUESTS too. In addition, the guy had my DRIVER'S LICENSE -- thus knew where I lived. Not ONCE did he ask how I was or what the last few days had been like...not that this was his job, but we'd experienced an unprecedented natural disaster 3 days prior! I was ONLY at this hotel to take a break from cold, dark,& 3+ days of non-flushing toilets. So while reviewers ""sandz b"" and ""annieLG"" seem somewhat more forgiving about their experience at this hotel, I AM NOT. We were not compensated in ANY WAY like ""sandz b"" was. NO ONE CARED. If you've read this far, you should keep all of the above in mind before choosing this New York hotel --- esp when you have 100's of other options in our fine city. Painfully disappointed with how we were treated, but happy to report that the rooms, bathroom, and hallways are quite nice.",2,2,0,0
"excellent location near 42nd st
Excellent location at 43rd & 8th - - 1 short block to 42nd St & 1 long block to Times Square. Checked in early and was given a beautifully room immediately with a view of the River and the Cruise Terminal. 'Hector' on the Starwood Desk was very friendly - unlike most New York Desk Agents at other Hotels. I have stayed in most of Manhatten's upscale hotels and some not so upscale and this hotel was one of the best - overall. The beds were very comfortable and clean. Their bar was great with a view of the street - - great for people watching if you sit at a window table. The prices were a little high - but that is New York. Will try to stay there again if the rates are good. The streets outside are busy and noisy - but inside it was very quiet.",5,5,0,0
"great for families with young children...but not for us
This place is chock full of on-site entertainment, but if you want to enjoy playing games in a nice hotel room, forget it. The hotel has some restaurants on site. We were there during spring break, when they should have known they would be busy, but they were not prepared and the restaurant we visited was understaffed, ran out of food, and didn't treat customers well. The pool was well chlorinated (good idea with all the little kids enjoying it!), the grounds were well maintained, and there were lots of options for activities for young families within the resort. Our room was not well cleaned...dirty drinking glasses not taken away and replaced, soap and lotion not restocked, areas of the floor not cleaned, shampoo dispenser in shower not filled so we had to pump and pump on it to get enough to wash hair. Our group wanted to play cards, but there was nowhere to do it...in the room or out of it, and the hotel did not have a table to bring to our room, either. For what it is, it's good. It just wasn't for us. oh, and if you order 2 oatmeals and 1 coffee for room service breakfast, expect to pay $35!",3,2,-1,1
"Kimpton is always pleasant
Enjoyed my 3 nights at the Palomar recently. Room overlooked the courtyard/Old Navy store below. Goldfish to stare at, cool old dog guarding the lobby. Everything functioned as it should in a hotel, though I felt my room was a little dated compared to other Palomar and Kimpton rooms I've seen. Like maybe this was an ""early"" Palomar and 10-12 years old, in need of a refresh. Good location if you're doing the Moscone convention scene (2-3 blocks), and right on Market (seedy but cross it and you're at Union Sq in 5 minutes.) SF is a great walking city, and this place is in the heart of it all. 
I'd like it if they had a coffee maker in-room, but there's free coffee at the 5th-floor restaurant in the morning so you'll get your drip on, either way. Wine reception in the afternoon is nice, though I didn't partake. They've got town cars for the airport ride which cost a couple bucks more than the (already overpriced) taxis but are more pleasant.
No lobby to speak of but they'll always greet you at the door and as you breeze past the front desk (6 steps to the elevator, but who's counting.)
Fully-stocked mini-bar in the room, with a little space to spare for the odd beverage you might want to add.",4,3,-1,1
"Blue Angels airshow
We were going down to San Diego to see the Blue Angels airshow and wanted to stay down that way Saturday night so we didn't have to drive in the morning. We had enough Hilton points to use for one night here. My husband, son and grandaughter were staying here. We got there around 3 and checked right in. We had a room with 2 double beds which were very small. I went downstairs to see if they had a room with queen beds and all they off is a king or 2 doubles which I found very odd. A double bed for 2 adults is rather cozy. Our mattress was just a little bit of the taco affect so I had to lay on the edge which I had to anyway due to it being a double bed. We were in room 436 which is the top floor and was an ok size room. The bathroom had tub and shower combo so that worked. Air conditioner was quiet but we only needed it on low. The room had free wi-fi and flat screen TV. Parking was a choice of above ground or parking garage which was free and locked after 7 so you use your room key to open the gate which was nice. There was a very small pool but no hot tub which was a little dissapointing. The free breakfast was pretty decent with scrambled ham and cheese eggs, waffle maker, potatoes, fruit, muffins, bagles, cereal, hard boiled eggs, yogurt, juice and coffer. Nice size room to eat in with a couple of TV if you wanted to watch the news. The hotel was freeway close and we went down to Del Mar by the beach for pizza and watch the sun set so that was nice. It's a good location for a lot of San Diego or Carlsbad attractions. All in all it was ok except for the double beds. Front desk people were very friendly.",4,3,-1,1
"Affordable lodging in San Diego!
Imagine.....for a rate close to what you would spend in Hotel Circle, you are downtown, close to PETCO Park, great restaurents and clubs and get to enjoy a beautiful boutique hotel. The staff is friendly and VERY accomodating. There is complementary coffee and tea in the morning, and a wine hour in the early evening! I even scored free parking right out front - there are three spaces available. Rooms are well designed, beds comfortable and if you are a Kimpton member, there are voucher savings available for parking, the restaurant and in room bar. The fourth floor (of 10 floors) is where the pool and another bar is located - beautiful!
Six ""Jersey girls"" went for a reunion of sorts, and all of us loved it!",4,5,1,1
"Not for the discerning
I'm forced to stay here for work on occasion. Never very enjoyable. The rooms smell stale - like too many have been smoking rooms in the distant past, but at least they don't smell like smoke anymore. They are suites that have a kitchenette with plates, fridge, silverware - but it is basic stuff - laminate, coil range almond fridge. There is not couch or feeling of a separate room. The AC unit a little loud - thermostat on wall didn't work - had to use controls on the unit.
Don't expect your bed made daily, when they say weekly service, they mean it, no one will go in your room.
The cleanliness is OK. seems a little dusty by the AC unit and the corners, but at least it seems clean where it's important - bath and bed.
TV's are old, not flat screen or high def. Carpet looks older than newer and repair where taking place in the hall.
Staff is helpful, not exactly all smiles, but not rude either.
I'm not sure why one would choose to stay here, unless they are getting a really good deal...",2,3,1,1
"Should have looked at the photos better
Unfortunately not worth the price. Beds are comfortable, location good, reservation personnel is polite and helpful, there is a fridge in the room. Take notice that there is no elevator. Tv, room and bathroom is worn out. There were small ants around the coffee machine. There wasn't too much noise from the road.",2,2,0,0
"Watch Your Car
I stayed at the Crowne Plaza on the riverwalk in San Antonio, Tx and someone broke into my car. The hotel offered valet parking and self parking in a covered parking garage. I was first disappointed when I arrived at thegarage and the parking gate was broken. I had to call the front desk to inform them that the gate would not allow entrance. The front desk did not even offer me any assistance with gaining access to the garage, I had to figure it out on my own. Once I gained access, I parked in the very first spott near the gate and elevators. After 3 days of being at the hootel, my car was broken into. The clerk at the desk referred me to a security officer who expplained that car break ins are common in that area although we were never warned about it, I later spoke to a police officer and hotel maid who both confirmed that many break ins happen not only in the area but also in that particular garage. I was offered no compensation or no assistance, just advice that I should be lucky that they didn't damage my car further. I also noticed that many of the other hotels on the riverwalk which are similar in price appear to be more upscale than this one. We also had to request that the room be cleaned by housekeeping despite the fact that we did not put the do not disturb sign on the door. They also don't have happy hour or continental breakfast like many hotels in the area and of its caliber. The bar and restaurant were over priced for average food. My advice would be that if you are looking for a luxurious crime free vacation, don't choose this hotel.",1,1,0,0
"Love the Zaza
I travel to Houston and Dallas on business and always make it a point to stay at Zaza. The staff is always helpful and attentive. The photography and lighting adds a great vibe. Additional nice touches are the treats in the lobby, the morning butler station on each floor with coffee,tea and newspapers is also great. The rooms are all different whick makes each stay different, the theme suites are fun as well! I look forward to my visits to Houston and Dallas simply because of Zaza, i can not say that about any other hotel i stay at.",5,5,0,0
"Disappointing...
First off, I have to admit that I work in the Hotel industry too so I am fully aware that Tripadvisor is a site which is open to abuse, so I tend not to believe everything I read on here, but sadly in the case of the Roosevelt Hotel I wish I had taken more notice of the negative reviews on here... 
I selected the Roosevelt Hotel as a part of my Husband's 30th Birthday present, we had been to LA previously and I thought that the central location would be perfect - which it is (that said you do really need to hire a car when visiting LA). And with the history of the place, it must be good - or so I had thought.
Our personal experience - it's really dark, really dingy and in need of a refurbishment. The Bedroom we stayed in was average but there is not a decent source of lighting or even electrical sockets close to a mirror to even considering doing your hair/make-up.The vast majority of the Staff are only interested in the potential famous people who may walk through the door - people like us who actually pay their wages? not at all interested. One particular incident springs to mind on the day before we checked out - we wanted to book a car to take us to LAX early next morning (may I mention at this point that we had done this previously and the Car Company is actually recommended by the Hotel) We stood and waited for the Conceirge but they were busy with some other Guests, totally understandable, so after about 20 minutes I approached the Receptionist and said we had dinner reservations and could she please call this Company (the concierge had given me their details previously) so we didn't have to wait? I was met with a blank look and told that, I quote, 'She doesn't usually do stuff like that' - what, use a telephone?? I think someone missed the Guest Relations part of their training... 
There was also an AFI event occuring in the Lobby 1st - 5th November which meant that each night, the Bar and Hollywood Blvd entrances were closed off to residents - nobody actually ever told us about this, a common courtesy you would think, to a paying Guest (we arrived 30th Oct) - another absolutely fabulous way to make paying Guests feel as if the are totally insignificant.
The 24hr Burger Bar (25 degrees?) was very poor the one and only time we went in for Breakfast - we stood at the 'please wait here to be seated' sign for at least 10 minutes... there were roughly 12 customers (already eating) and 4 members of floor Staff. Not even a 'I'll be with you in a minute' instead they desperately avoided eye contact hoping, I'm guessing, that one of their colleagues would help us.
If the Roosevelt were a 3 Star Hotel, then I wouldn't have been so disappointed but our experience just wasn't worthy of a 4 Star rating,",2,2,0,0
"Excellent Customer Service for Key Glitch
After going out to dinner, we were unable to get into our room in spite of three key changes. The night manager, Brandon, came up and even tried to use his key card. We were told that the mechanism inside the door would need to be fixed. He said we should go across the street to the Brown Palace where we would have a $20 credit and that he would be over soon. We did so - enjoyed a nice glass of wine and then Brandon came over and gave us keys to a newer, nicer room. I thought he did a nice job of accommodating us after a crummy situation. As we left, we found we hadn't been charged the parking charge either!",5,1,-4,4
"Great Sisters' Weekend at The Roger Smith
This hotel is so wonderful that I almost hate to write a favorable review and turn other NYC travelers onto it. The desk clerk was warm and helpful, the parking attendant speedy, and the two room suite we shared was perfect. The bedroom reminded me of staying in a friend's guest room, 4 poster bed, dresser with pretty lamps and tasteful curtains The bed was comfy and since we own a B&B in Vermont we know about what makes a bed comfy!
We were able to walk to and from the theater, feeling safe the whole way. Breakfast was prompt and good and the waiters full of good NYC tips. The tres cute popup jewelry store attached to the hotel was a real find as well. All in all, this was a perfect hotel, in a perfect location.",5,4,-1,1
"A very nice experience.
I spent one nigh at this hotel, and was given the room upstair that is ""next"" to main road. I thougt the traffic noise would bother me at night. It turned out the AC sound masked the traffic noice pretty well. I checkout after the breakfast hour, but it was still avaiable. I was kindly offered to enjoy my breakfast before leaving. Overall, it was a very nice experience staying at this hotel",5,4,-1,1
"Dire - avoid if at all possible
Not quite the worst hotel I have ever stayed in, but nearly. The only reasons it rates one star are; Location, within easy walking distance of Fisherman's Wharf area, clean sheets and at least a welcome at reception. Other than that it is pretty dire, should be pulled / closed down! Checked out immediately and found decent rooms at the Columbus Motor Inn just up the road the next night for exactly the same rate. Only if you are really, really, REALLY desperate.",1,1,0,0
"Good location pity no lifts......
Stayed here for three nights in August 2012. The location could not be better within an easy walk to Times Square and plenty of bars and restaurants near by. The hotel itself is quite small and one would describe it as 'boutique'. The rooms are quite well decorated but just starting to show signs of ware. We had a room on the 'street' side and did not find it noisy at all. Staff are excellent and helped us on numerous occasions with directions, taxi's etc. Breakfast is seld served in the entrance hall. I know it sounds strange but it works quite well and you always meet and get chatting to fellow guests. Free Wi-Fi which in my book these days is a MUST. My only criticism is that there is no lifts so if you are on the top floor as we were its three flights of stairs to get to your room. This did not bother us but if you are elderly it might be worth asking for a floor on the lower floors.",4,4,0,0
"Filthy, run-down, bed bugs
I stayed here for one night on a business trip. Check-in staff were friendly enough. The elevator was broken, which seems to be a recurrent problem here, so I had to hike up to the sixth floor with my bag. The moment I walked in I thought to check for bed bugs, the room gave off that kind of vibe (I failed to find any, but apparently I didn't look hard enough). The carpets were absolutely filthy, and the areas behind and under the bed and night stand looked like they hadn't been vacuumed in weeks, with lots of dust bunnies and other crud around the edges of the wall. The room was dingy and the door didn't shut perfectly, but besides the carpet the room was mostly sort of clean. When I got home the next day after my business in Philly was finished I noticed that I had numerous bites on my arms, shoulder and ankle, which were extremely itchy and arranged in rows, so they seemed to be consistent with bed bug bites. Overall a terrible experience, the location is the only positive on this, even the relatively low cost isn't worth the small, filthy rooms, insects, and busted elevator.",1,1,0,0
"Feels Like an Apartment!
If you like being just outside the city, then this is not a bad place to be. It's about 15 blocks from Cheesman Park -a fantastic park to run, picnic or take a walk. You are 45 minutes from most mountains for hiking and just 10 minutes from downtown.
The hotel is quaint. The air-conditioner in the room as noisy. If you like to feel like your a local, this hotel feels like an apartment. You have a kitchen, living room, dining area, a decent bathroom, comfortable bedroom and two sliding glass doors to the balcony. I didn't use the amenities or the restaurant. I was completely satisfied with my 4 night stay. The price was nice too! About an hour from Denver International.",3,3,0,0
"Great hotel (if you like the color brown)
Our family stayed at the Empire for a birthday celebration. The hotel has ""trendy"" decorations and ""mood"" (dark) lighting. The wallpaper in the hallways has bare trees on a brown background. Our 8th floor room was ready when we arrived, and yes, it was small. The color scheme is brown, brown and more brown, which my son did not like. We had a room with two double beds, a two-draw dresser, sort of a desk and a tiger print chair in the corner. No coffee maker (Starbucks was around the corner) but lots of expensive in room snacks and accessories, which we ignored. With a 24 hour Duane Reade right around the corner, why spend $9 for one large bottle of Fuji Water when DR was selling the same thing, two for $3! A tiny safe and an honor bar was in the doorless tiny closet. The bathroom was clean but small, no counter space, waste basket underneath the sink. There was only a half shower door but since the showerhead came out of the ceiling, there was really no water spillage. Plenty of large, soft towels in the bathroom was a plus. The hotel has a rooftop pool which was small (only about 6 feet wide) but served the purpose of cooling down on a hot day. If you want to swim laps, this is not the pool for it. There was also a rooftop bar, which was lovely, serving bar food and strong, expensive drinks (my cocktail, a Femme Fatale, was $15). The best thing about the hotel is the location near Lincoln Center, Central Park and Columbus Circle. (It's also a block away from Fordham Law School, if you're ""school shopping."") There are two restaurants on the same block as the hotel, the Chowder House and PJ Clarke's, which makes good burgers.
I would definitely stay here again for the location and the rooftop amenities. Unless you have lots of small children with you, who cares if the room is small? Who goes to Manhattan to sit in a hotel room all day?",4,4,0,0
"Great Package rate
The ""Date Night"" package was awesome. It included cocktails in the very cool Lantern's Keep bar and continental breakfast delivered to our room. The room was fairly small, but very comfortable and quiet. We were celebrating an anniversary, and the hotel sent up a bottle of wine, some chocoates and a note. Great location in Midtown. Only complaint is that the bathroom was small, and there was not much room for personal toiletries. If you're driving into the city, the hotel has a great rate at the parking garage directly across the street. The staff was all very professional and friendly. Would definitely stay at the Iroquois again.",5,5,0,0
"Don't ever go to this hotel
I have never experienced such a low quality and bad smell in an hotel room. The location is ok, the lobby is fine but the rest is disappointing. If you don't want to be disgusted by the smell in the corridors and in the rooms, do not go this hotel ever.",1,2,1,1
"I'm not sure if they were ready for us
With over 800 people staying at the hotel for a weekend business conference, the management could have better prepared the staff. As a conference breaks, attendees usually head directly for the restaurants and bars. On the last evening, I waited 20 minutes before a bartender acknowledged me. My colleagues said they had waited over an hour to get their food in the lounge. That said, the staff was courteous and did the best they could. The hotel is a little worn in the upper hallways; the lobby is fairly appointed and the rooms are small by American standards. After the conference ended, I stayed one more night and had a great dinner in the restaurant. All-in-all an average experience.",3,3,0,0
"Clean and small
Close too shopping we stayed one night that would be all I would wish too stay. It's clean rooms very small smallest bathroom I have seen. I felt safe but only bc I had my dog with me they the employees are very nice and the hotel is very pet friendly . It's basically like every red roof I have stayed in u get what u pay for .",3,3,0,0
"Good position only plus point
The position of this hotel is its saving grace. We checked in OK and the receptionist was very chatty telling us we had a superior room. When we finally got up to our room ( along a grim poorly lit corridor that reminded us of 'The Tower of Terror' in Orlando) We were very disappointed by our room. The room was grubby,poor decoration and bits of the ceiling were cracked and falling down. The shower curtain rail was rusty.
The double beds were very small.
We were amazed to find no tea or coffee making facilities in the room - we expected this as standard.
We have stayed in many hotels in North America this one is poor - very poor. We will go back to NYC but will avoid this hotel next time.",2,2,0,0
"Location, location, location... and quiet!
Great hotel with a 60's Mad Men feel to it. Clean and good service.
Great location. Close to tons of restaurants and next to Grand Central.
More importantly, with a number of high school bands, high school wrestling teams and I think high school lacrosse teams roaming the halls, the room was very quiet.
Only negative point: gift shop drinks and snacks are very expensive, but aren't they always? There's a shop just around the corner on Madisson Avenue open 24 hours with sandwiches and snacks at a reasonable price.",5,5,0,0
"Much better than expected
After reading trip advisers dated reviews on Southwest Airlines travel site. I was reluctant to book. I needed several rooms for me and my crew for 10 days. As it worked out. The reviews were wrong. The place was apparently remodeled sometime in the recent past. My king room was spacious and the Bed was newer and comfortable. The double queen rooms were also quite roomy and attractive and clean. Breakfast in the mornings was more than typical danish and coffee we had fresh fruit, waffles, cereal, sausage eggs biscuit gravy. The front desk staff was friendly and helpful. The location was very convenient by car to the convention center and lucus oil. We will be staying again. Thank you to Kevin and Ashly.",4,5,1,1
"Old and tired
This hotel is old and tired, recently taken over from Days Inn. The mattress sagged and was not supported. Felt like I was staying in a hotel that hadn't been maintained since the 80s.",2,2,0,0
"Not for everyone!
Casablanca is a small, modest hotel 1/2 block off Broadway in the heart of the Times Square area. I mistook the location, I thought the hotel was a few blocks away from Times Square, or would never have booked it. We stayed one night. Obviously it's not the hotel's fault we didn't grasp how close it is to the dirty, loud, tourist area but I wish I'd known.
They offer a lot of perks like wine and cheese and continental breakfast. The premium king we had was quiet, very small, with a combo bath/ shower and just kind of shabbily decorated, with a grey carpet, gold bedspread, green tiles in the bathroom, not stylish. Trying for Casablanca feeling, not quite making it. It felt tired and second rate to me.
We paid $360 and frankly I think it was a very poor value. We usually stay at On The Ave, which is about the same price and I think a much nicer hotel.",2,3,1,1
"Average inn in Taj cloting!
Thought id take a break from the Interocn, Ritz and the likes and decided to stay in Taj Boston and was excited about the combination of the old inn charm with Taj management, but didnt live up to standards. If you are looking for an expensive inn next to the park, then this is your place, else pick any of the other names like Ritz, 4seasons, InterCon, Seaport, etc will be a much better choice. or even the Marriotts or Hiltons.
The rooms were only ""okay"", very plain and boring, nothing compared to the luxury feel of the other Taj properties and the modern functional feel of the other Boston business hotels.
The bathroom was comically tiny and for a larger person, i can imagine how difficult the toilet must be to sit on! It was for me!
The thermostat is not digital and even though it was pulled down to the coolest, it still felt warm. 
Service seems to be very confused.. when i asked for a coffee maker, it took two guys and a few calls from me to get the complete kettle-coffee-sugar-milk set! i should have just asked for pot of coffee!
The funny thing is, when i went to bed early after a long flight in, i had the Do not disturb sign on my door, but i got a call from the reception - ""hello sir, we tried your door but since there is a sign, we are calling to find out..""... defeats the purpose of the sign, doesnt it! Perhaps it was out of obligated courtescy since i had called about why the water was not replaced during turn-down service . and even the coffee cups werent removed/replaced!
But finally after a couple of shifts, they got it right.. water, coffee, cups were replaced, milk in the minibar and with a handwritten note and cookies. Though i appreciated it, it should be that hard to get coffee and water right.
The staff were courteous most of the time, one of them was very cranky.. probably because i overheard many guests complaining to him and one lady was demanding her room to be changed.
One very positive surprise was when i was getting late to a meeting and there were no taxis, they offered me a drop in the jag.
Even though most of the staff were courteous, good location of the hotel, small hotel charm, etc, there were more negatives than positives that brought down the overall experience. From next time, i would rather stay in the other names that i mentioned (little price difference)",2,3,1,1
"Comfortable room and good location
Comfortable room and good location are about the best things I can say for this hotel. It obviously has some age on it and the rooms appear to have been updated.
Why I'm not writing an ""awesome stay!"" review:
 - Location of the rooms - there are about 100 rooms on each floor in the main tower and my room was in the 30's - what an incredible hike to get to the one central bank of elevators...and the hallways were not very brightly lit...I'm quoting another reviewer and calling them creepy
 - There was a long dark hair on the ceiling of the shower in the bathroom. Nuff said. Combined with hot water that never quite seemed to get hot enough and remodeled bathrooms where you could see ancient plumbing pipes on the sides of the vanity..ew!
Anyway - the location is good - right near 16th street and the office - but I'll pick a different location for my next trip - business or fun.",3,3,0,0
"Great location in the center of downtown, superior accomodation, helpful staff. Minimal choice of TV channels
Great location in the center of a very active downtown. Superior accomodation with unusual themes on each floor. the bell captain and his staff were very helpful. Minimal TV service.
,kids would be bored.",5,4,-1,1
"Pleasant hotel in a pleasant location.
We stayed here for a wedding on the weekend of 3/16. We have no complaints! Coming from New York, the room seemed particularly spacious. They also had St. Patty's day themed treats and infused water in the lobby, which was a nice touch. We didn't get to experience other parts of the city, but there were restaurants and bars nearby. Overall, a very pleasant stay!",4,4,0,0
"Liked it but didn't love it
The service and the staff are really really nice, the golf course is quite nice and the lobby bar has great food. The rooms are spacious but don't have something as basic as a microwave. The place is not very modern but is still nice. The spa has a lot of scope of improvement. The water park is ok, don't compare it with the Atlantis in the Bahamas. I was a little annoyed because I shipped some stuff to the hotel before my arrival and despite the fact that I called ahead and asked if there were any charges involved and being told no, I was charged a hefty amount for ""handling"" charges. I probably would not go back, I will try something new instead.",4,3,-1,1
"Deceiving advertising
I reserved and paid for a king 2 bedroom suite. I called ahead of time and asked about the shuttle and was advised we could take the shuttle back and forth throughout the day to Sea World, the Zoo and to Old Town. When we arrived I checked in and went to the ""suite"". It had 2 queens and a sofa bed. One room was separated by 2 very large doors--which I suppose made it 2 rooms. I went to desk and they advised they had no king suites. The ""view"" from the sliding glass doors and balcony would have been beautiful but it overlooked the I-5 freeway! Very noisy day and night. Oh, and the shuttle...it only went to the zoo at 9:30am and picked us up at 4:30p--the zoo was open until 9pm. Same thing with Sea World--when we arrived we wanted to go about 12:30p and they advised they only went once in the morning. Big disappointment. I selected this hotel for the shuttle, the view and the king bed and didnot get any of that. The management was very sarcastic in saying, ""I apologize"". Actually, they could have cared less. They did re-imburse the $15.00 parking fee at Sea World when we pressed it after deciding to take a rental car there. I would strongly suggest staying somewhere else. OH, by the way, I am a platnium member with this chain.",1,2,1,1
"Nice Doubletree, but could use some focus on details
The location of this Doubletree makes a vehicle a necessity, albeit they do offer a complimentary shuttle to things in the area (including the beach). While a nice, up-to-date property, I'm not sure we'd rush back here as from a tourist standpoint not really near any ""hubs."" However, we were on the last day of our visit and were looking for a property where we could just ""hang-out."" This property is certainly ready to handle that. It has a great pool area, a shuffleboard area, and an outdoor patio area with TV and fire pit. The issue with these, at least the day we were there, is no staff seems to be tasked to keep it clean. We wandered down mid-afternoon and found lots of plates, glasses, etc. left over from previous users that had very obviously been left for hours. The bar area is plenty large, with a lounge with multiple TVs so we ate our dinner there (to watch some football), which was tasty and reasonably priced, albeit nothing noteworthy. My final comment is on the all-important cookies that Doubletree is known for providing... they had none when we checked in, promised to send up a tin, and we only eventually got some when my husband called down several hours later. If this is your signature/claim to fame, I'd make sure my staff understood that, especially when they said they'd bring them up (we never even asked for cookies). The rooms are nice overall, albeit not very large in my opinion and feel a bit cramped as they put too much in them (our very small bedroom area had a king size bed, 2 night stands, a coffee table, a sofa, a huge desk with a built in bureau, and of course an office chair) for multiple people and baggage.",3,4,1,1
"Spend a little more money to get a better hotel
We came in on a Thursday for the SF Marathon on Sunday. Despite being listed as a host hotel for the marathon, they had no idea when the race was or how to get there. So we had to figure all that out on our own. The worst was the old windows. A homeless guy would start playing his bucket bongos at 4AM down the street and it was loud. When he got tired, the protesters at the F hotel got to work chanting. Rooms were old but small, quaint. If you really don't care if you get a night's sleep this place is ok for the money. As close to the Tenderloin as Union square so be careful when you stay here.",2,1,-1,1
"4 star LOL.
Please check all the amenities and the costs. Staff not friendly. Ordered drink on Saturday $7.00 then on Sunday was $8.50. no parking available. $29.00 a day or as I was told ""go park it yourself for $17.00 a day down the street, 1 day free and then they have to check your reservation to see if it is included? Still can't find anything about that on the website? We have stayed at many Marriott's and this was the absolute worst. 4 star - what a laugh! Carpets in rooms were filthy.",2,1,-1,1
"Buyer Beware
This is one of the biggest ripoffs that I can remember. My total bill for two nights was over $850US. It is a non-smoking hotel. My room smelled slightly of stale cigarette smoke combined with a urine smell. The open window (probably to wisp away the stink) revealed - from the back, alley side of the hotel - a traffic noise that did not stop. My dinner reservation was ""lost"", therefore I dined in the lowly bar section of the restaurant. My Halibut was pink in the middle for my Saturday dinner, just like the chicken was when I ordered the over-priced room service on the Friday night. I had the trots for two days. One restaurant waiter was exceptionally uncaring and flippant. I paid a fortune for parking, then didn't notice the new dent in my car until I got home. I had to walk a mile to get to the centre of the local attractions.",1,2,1,1
"You can easily do better
This hotel at first glance from it's website and ground floor appears to be a very good choice. However, once you get onto 3rd floors and higher, it's very apparent that the upkeep of hotel has been very poor. The first room I stayed at had the following problems:
-AC unit was blowing out cigarette odor despite being a non-smoking room
-Tile in bathroom was cracked and degrading
-Carpet in room was stained in several areas
-Free wi-fi was extremely slow
-TV was an CRT unit that had very poor picture quality and limited channel selection.
-Considerable street noise.
After being requested to be relocated to a second room, the following problems were noticed:
-AC unit was not blowing out cigarette odor BUT it was not able to cool the room either.
-Tile in bathroom floor was stilling broken in several areas.
-Carpet in the room was still stained in several areas with about six 6"" black stains.
-Free wi-fi was again very slow...wasn't sure if Google would even load.
-TV was again an old CRT unit with same issues.
-Considerable street noise.
In addition to this, the gym offered on the 11th floor was practically falling apart and was not opened at its posted time. The 5-7PM happy hour selection (both free food and half price menu selection) was very limited. It is right next to a metro stop but being located in LA, there are plenty of metro rail and bus stops all over the city and most only being 5-10 minutes walk away.
Had they offered other incentives, such as 3 pieces of free laundry, complementary dinners and/or drinks, or other incentives...this would have made them more competitive against other hotels and motels.
So the take-away from this is: Only use this hotel when you can't find any other hotels or even motels to stay at, which should be very tough situation to get into. If I had a chance to do this again, I would have chosen a hotel with loyalty programs like Hilton or Holiday Inn chains.",1,2,1,1
"Fantastic bolthole in Soho
The Crosby Street is an absolute gem. I can't say one negative thing about the stay (unusual for me), so instead I'm going to mention the things that made it extra special:
1. The design and decor is interesting, with a sense of humour and at the same time homely and perfectly calming.
2. Room was a haven from the city. Very spacious, light airy, bed super comfy, bathroom perfect.
3. Staff couldn't have been more professional or friendly if they tried.
4. Extra special elements - the comfy 24 courtesy bar drawing room.
5. Allocating us a room in the evening, hours after we checked out to shower and change after being caught in the rain.
6. Concierge - advising excellent restaurants and making flawless bookings.
- Will definitely stay there again and highly recommend it.",5,5,0,0
"Great Hotel
I always love a hotel that makes life easy! Travel is hard to that is important. They have a great gym, shuttle to and from airport. Airport is 5 minutes away. Big rooms and a GREAT gym. Starbucks in the lobby is great too. Great staff.
One thing that I do not like is having to pay for wifi. I think that is crappy but everything else was great and good price. I will stay again.",4,4,0,0
"paid for five days on expedia left in three
has a three star rating barely rates a one star. broken bed did not change sheets,hallways dark and dingy like the room. no business channel on tv or tnt or usa or the list goes on. tv remote does not work if you want to change channels you must do one at a time.bathroom so small no room anywhere for toiletries and have to leave it to turn around. lovely lobby and wonderful breakfast but i do not sleep in the lobby or eat breakfast,dirty unclean hotel....!!!!",1,2,1,1
"Don't miss this one!
We have stayed at The Inn at The Market 3 times and will be back every time we're in Seattle. The location itself is amazing, but when you add in the staff and the facilities it becomes our very favorite hotel period! The rooms are spacious, the beds comfortable and the water view rooms let me know for sure that I'm in Seattle! I love being able to watch Pike Market come to life and the ferries crossing the Sound. This hotel is a splurge for us, but we never hesitate to make our reservations!",5,5,0,0
"Watch out....
My husband and I purchased a Living Social certificate for $99.00 for a room. What the coupon did not say was that it was for a double room on the 2nd floor. They have a very popular loud bar with music and samba on Tuesday nights and we opted to upgrade to a King room on the 4th floor for an extra $69.00 to avoid the loud music. I never checked the website to find out how much the room normally cost on a Tuesday night and I found out it costs$139.00. We got ripped off and the room was dirty and our $75.00 bottle of vodka was a small bottle of Sky. The drawers consisted of a hanging shoe container and the glasses in the room still had lip marks on them. I had seen bad reviews on Yelp before we checked in and other guests had talked about bed bugs. I really checked for them and there were no bed bugs. 
To check in, they require you to sign all these papers and take a copy of your drivers license. It was difficult to get the copy of my license back. When we checked out, they do not give you a statement. They said we would get an email copy. I never received a statement until I called and complained. They charge you $100.00 extra on your card for the mini bar which is still pending 3 days later.. ADVICE:: Stay away and be careful of coupons",2,1,-1,1
"A week at 'The Marcel at Gramercy'
This Hotel was great for my girlfriend and I. The service was good and they were helpful in changing our rooms to a larger room on the top floor after early morning construction, which was going to last for the duration of our stay.
The location is a couple of blocks away from a train station and the area felt safe and clean. 
Raul, the doorman was very helpful in getting us a cab to the airport. 
The only down side was that one of the lifts were very slow.",4,4,0,0
"5 people, but not enough seating!
Upon entering our 2 bedroom suite with 5 people (2 adults & 1 child) we noticed we were going to be cramped for space. The unit had a full kitchen prep area, but no table/chairs to sit & eat. The living area had a queen sized pull out sofa which sat 2 people, an ottoman, & a business desk & chair. Where would all of us sit?? There was only 1 bath (as is the design in all suite units) so getting ready in the AM made it difficult. The bath had no stopper to use the tub for the child (""use a face cloth stuffed into the drain"" was the answer). The pull out sofa had no add'l sheets & it took a 2nd call (1 1/2 hrs.) to the main desk to request them, along with add'l. towels to accomodate our party of 5. The bedrooms with queen beds had no bureau storage for clothing - (1 bureau was in the living room used as a tv stand), no add'l tv's, & 1 room didn't have a working closet as it was nailed shut! AC units were in living area & 1 bedroom, none in 2nd bedroom. The full breakfast was very good, but with the amount of guests, seating was very limited. Parking was $15/night. The location was good as it is near the Space Needle, but we were disappointed of our accomodations, knowing what we paid for our 3 night stay.",2,2,0,0
"Best Hotel in Chicago
I stayed at the Hyatt Regency on Wacker Drive in Chicago Illinois was the best hotel I have ever stayed at. The hotel itself is very impressive and very deserving of its 4 star rating. They have everything that you need located within the hotel itself. There are many great amenities such as a salon, fitness center, great restaurant, and absolutely gorgeous view of the city and the Navy Pier. What really set this hotel over the top for me was the staff in specific Nataly who was at the front desk. Nataly made the stay as comfortable as possible did everything that was asked and was very knowledgeable about the hotel and the city. She knew where to go, where to eat, and made a vacation a memorable one. Thank you Nataly for making my vacation one of the best I've ever had. Also the fact that she is absolutely gorgeous and has a great personality did not hurt matters at all.",5,5,0,0
"a great welcome to New York!!
I just came back from my 1st vacation in NY. Me, my husband and my son stayed at this pretty hotel. It was wery well located, in Harlem. Close to little grocery stores, Train and Bus right across from the hotel. Even that it was close to busy street we didn't noticed the noise or had any problem at all. Anyway, in the lobby there is a little deli area if you need to have something to bite.
We arrived from Newark airport and I recomend you to book transportation in advance since taxi drivers from NewJersey are not too familiar with addresses in Manhattan and it took more than 1hr to find the hotel. 
When we arrived to Aloft, the receptionist, Jeannette welcomed us with a big smile and great attitude, she even gave us her card in case we needed her even out the hotel. That was very nice from her, since I was traveling with my 11 year old son.thank to God we didn't need to bother her. All was perfect and made our experience so pleasant.
At night, the hotel has a lobby bar open to the public and every night we arrived saw a lot of people enjoying the good music the DJ was playing, everybody controled and having fun and there was always a guard checking the main entrance for guests coming in to the hotel.
11pm was the latest we got back to the hotel and I never felt unsafe, just as every where you go in the world, need to take your precautions.
Hotel was always clean, loved the decoration and colors in the lobby, my son loved the floor in the elevator (changes color when steping).
I work at Westin Lagunamar in Cancun concierge desk, before I made reservations to stay at Aloft Harlem I enroled my husband to SPG.com to get points for this stay and we earned a good amount for the next vacations.
Thank you Aloft Harlem for making our first visit to NY so pleasant and unforgettable!",5,5,0,0
"First class all the way!!
From the minute we arrived we were impressed by every detail of this hotel! The staff were 1st class and very friendly, the hotel is very elegant and our room was very clean and quiet. The only problem for me was the bed, it was to hard for me but perfect for my husband.",5,5,0,0
"Take a step into an elegant past
We stayed in the newer “tower” in a room with a “city view.” Though we faced some high rise office buildings directly opposite us, we still got a fairly good view of 6th Street and some of the old downtown buildings.
The room was nicely furnished. It wasn’t spacious, but it wasn’t cramped for three people (parents and sixteen-year-old daughter). Thick walls and windows kept out the noise of the street and neighboring guests. We had two queen-sized beds, though I suspect they were “petite queen.” They seemed ever so slightly small than our queen at home. Whether smaller or not, they were very comfortable. The bath was large and well-organized. Unlike many upscale downtown hotels where we’ve stayed, wi-fi is free at the Driskill.
The staff, from the front desk to the bellmen to the valets; were friendly and extremely competent. They quickly helped when some medications were left in the car. I do have some quibble with the valet parking cost; I noticed that it was about $5 more per night than surrounding hotels were charging. They always had the car waiting, though, when we called ahead.
The bakery/café was wonderful. Go there for dessert if nothing else. We didn’t have a drink in the bar, but passed through a portion of it to get to the elevators. The bar has a vintage Texas ambience and looks welcoming. Both the café and bar had an unobtrusive, fun mix of country and other classic American tunes (not classic rock). The hotel’s location is also great—close to Austin night life and restaurants.
On a previous trip, we stayed in an Austin high-rise hotel and find that we prefer the Driskill for its historic flavor and more central location. Walking through the lobby, bar area, and old hallways gives a feel for the heritage of this hotel.",5,4,-1,1
"Look elsewhere
Room was clean and bed ok but door had been warped from someone either kicking it in or attempting to do so. Another door close by also was severely damaged. Desk clerk said ""Oh?"" As if it was a big surprise. Both rooms should have been closed until repaired instead of forcing customers to either accept the room or look elsewhere. Had to push a chest of drawers behind door to feel safe enough to sleep.",2,2,0,0
"Nice Stay
This hotel surprised me it was in a great location, the room was very well done with refrigerator, microwave, a nice bed with the sleep number system and the hotel staff were great remembered our names and most helpful. A good choice for our first time staying in Jacksonville. The downside was the A/C worked but to adjust it to make the room cooler never worked so our room stayed 71,72 and 75 degrees even though we wanted it to be 68. We requested it be looked at and both times the maintenance informed us it was working but it never did, also the free wifi went out ALOT and we were given a number to call the internet provider.",4,4,0,0
"Good not great
I will start with the good. The location at Water Tower Place is very good--especially if you want to spend time with daughters at American Girl. The service is very good as well. The staff was attentive and friendly as you would expect at a Ritz Carlton. Now the not so good. A recent Tripadvisor review stated the hotel had been ""renovated"". I have no idea what that person is talking about. No part of the hotel looked recently renovated to me. Yes, it was my first stay here, so I don't know what it used to look like. My guess is parts of the hotel were renovated about 10 years ago. My opinion is this hotel shows significant wear and is a little tired. Scuff marks, worn carpet, etc are visible. The bathroom in our suite was terrible-- my guess is the shower is at least 20 years old. Our cordless phone in the suite was broken--not a huge deal but in a hotel with standards (and prices) as high as this one it was an annoyance. Again, the staff was great, but in a city with a lot of GREAT hotels, this one is good, but not great. One last point, this is the only Ritz I am aware of that is not part of Marriott.",3,3,0,0
"Average hotel, great location
The location was great, walking distance to art galleries, shopping and BART. The rooms are average and clean, the service was decent.",3,3,0,0
"loved it!!
we chose this place because of its proximity to fenway and being a reasonable price! we fell in love!! it was perfect in every way! cant wait to go back",5,5,0,0
"Cy Fair with pet
First time stay, with plans to go back in the very near future. Older style with doors that open to the outside. Our room was on the first floor facing the distant freeway but we never heard any noise once we were inside. Being on this side allowed us to have quick trips for our dog on nearby grass. The room was large enough for the crate without feeling cramped. In the area for dogs, it was not marked nor had signs reminding dog owners to pick up after their pet. No baggies (although we always bring our own) and NO near-by trash can - this would be nice if it were put in. 
The price was reasonable for room. The front desk staff at the time of check in seemed very unorganized. Breakfast was very simple. Overall the room was clean and that was the most important thing. We slept well in the king size bed.",3,4,1,1
"NYC's funkiest hotel rooms?... but pricey
So. You want a very different hotel experience in NYC and the Yotel certainly does that. Everything about this place is quirky and funky. Instead of a left luggage room they've got a YO-BOT which is a giant Robot that takes your case, it's very cool. As is the lift and Mission Control (Reception!).
The room was cool, small but every available space is well used. Loved that in design they'd factored in places for your iPhone! Also the folding bed is cool. 
The location is amazing, just 10 minutes walk from Time Square. 
The walls in the cabins (rooms) are paper thin and the doors are noisy when closing them, so don't expect undisturbed sleep. 
A couple of things we had issues with.... on booking.com I paid for a premium view room - on arrival this wasn't available. Also on check-out the reception staff were quite arsey about sorting this and charged me the full 'with view' tariff - even though we hadn't had that. I complained when I got home and they did refund the costs but its just hassle you don't need. 
One other thing that felt like unnecessary drama are the guys outside the hotel trying to flag cabs, they're far more of a hindrance than benefit... avoid them, walk round the corner and you'll get a cab much easier.
I would recommend this hotel for how cool it is...!",4,2,-2,2
"Great stay at Hyatt Place
We loved our stay at the Hyatt Place downtown on 6th st.
We picked it based on other Tripadvisor reviews and they were spot on.
The complimentary shuttle within the downtown area was a fantastic bonus.
Our room was a corner room with a sitting area, desk and had a fridge and coffee maker.
Nice space and very clean. The location was great.
The front desk staff were all very friendly and helpful.
We asked for directions a few times and called in while out and about for assistance and they were never rushed and always eager to assist.
We will definitely stay here again !!",5,5,0,0
"You can't go wrong with Kimpton
I took my parents to DC for a Memorial Day getaway and stayed at Hotel George and they loved it. As with every Kimpton Hotel, the service was exceptional. There was a minor water leak outside our room which did not affect us but was repaired immediately. In true Kimpton fashion, the management moved us to a suite as a precaution and comped my valet parking for the entire stay. The decor is beautiful as well. If you want to feel that a hotel cares about your comfort, choose Hotel George... Or any Kimpton for that matter.",5,5,0,0
"Great Location. Hotel needs Updating / Paint.
Great Location; directly opposite Madison Square Garden / Penn Station, 15 min walk from Times Square / Hard Rock Cafe / Bubba Shrimps, few blocks away from Macys, JC Penneys and the Empire State Building.
BUT ...
Other than the tidy / slightly retro foyer, the rooms / corridors need a lick of paint if not a complete overhaul. Holes in the carpets, rust under the sinks etc
If you want a base for walking / shopping, its OK. Beds are comfy.
If you want classy rooms and top quality accommo, its NOT.
For the price paid, I was happy however did go out of my way to set the correct level of expectation with the wife and kids. Not the best place you'll ever stay however, how much time are we going to spend in the hotel? Not much was the answer so here it was we stayed.
Don't regret it. Did speak to the tourist info rep on Roosevelt Island who said the hotel revamp has been talked about for more than 20 years, suggesting that it hasn't changed much since she used it for sales conferences in the 70s'",3,3,0,0
"Good basic hotel - fantastic location!!
Stayed at the Milford Plaza for 4 nights in March for my 50th Birthday treat. We hadn't visited New York before and this hotel is right in the centre of everything!! We could have happily spent our trip sightseeing on foot from the location of this hotel. It is being refurbished as others have said - not to a particularly high standard in the rooms in our opinion. However the room and bathroom were very clean and comfortable. We liked the simple modern decor of the room and the tv was a great size. Tea/coffee making facilities would have been very welcome. Perhaps my greatest gripe about the hotel was the concierge. We asked for help on a few occasions - each time it felt as if we were 'dispensed' with asap - we could have got more inspiration and information from a passerby!!",3,4,1,1
"places was fine, employees not so much
when i showed up at the hotel, i went inside to check in and there was another guest waiting there in a little room with a security window....but no employee in sight. the other guest said he had been standing there for at least 5 minutes, pushing some button and knocking on the door. we stood there for 5 more minutes, knocking and pushing the bell...and finally some guy showed up. Giving us attitude because we knocking, and was like yaya,,,im coming. very rude. I wanted to use a different credit card to pay for my room than what I used to reserve the room. The guy took the credit card i wanted to use and ran it. but it didn't charge to that one, it went to a different card. which was a hassle. so i'm not impressed at all with this stay or location.",2,2,0,0
"A Disappointing Stay
On a business trip to NY in October, I stayed at this hotel because of its central location. This decision quickly turned out to be a mistake as the stay wasn't good. 
Areas of complaint are that there were hairs all over the bathroom and the bedsheet was ripped.
After paying over $400, I was expecting something a lot better. I will not stay there again.
Thanks.",2,2,0,0
"Good location, but got tired of the crowds
I recently stayed at the Marriott Marquis with some friends. On the plus side, the location is fantastic (right on Times Square), there's a Starbucks in the lobby (for that morning caffeine blast), and the rooms are perfectly pleasant (nothing extraordinary, but clean and comfortable).
On the down side, it's seriously crowded. Throngs of people in every corner of the public spaces. The elevator system is ridiculous, in that you input your floor number on a keypad, then you are assigned an elevator; the problem is that there's no way for the system to tell how many people are requesting a given floor. On more than one occasion, my group had to redo the request two or three times before we could fit onto one of the crowded cars. It's a small thing, but it was annoying. 
As a bit of advice, do not purchase show tickets from the kiosk in the hotel lobby. We were somewhat pressed for time and were exhausted after a long day exploring the city, so we we bought tickets there. Yes, we knew there would be a fee, probably more than we'd consider fair, but we were not expecting an almost 50% markup over the face price of the ticket. Since you are not allowed to see the tickets until two hours before the show begins, it's too late to change your plans. This was our mistake, one we will not repeat, but it was a serious irritation.",3,3,0,0
"Gets the job done
Clean room, generally helpful staff, HBO, serviceable restaurant. About what you'd expect from a place like this. For breakfast, I skipped the buffet and got the fruit plate instead, which had a good serving of fresh fruit, yogurt, and granola.",3,4,1,1
"Good location but more like a B&B
Location is good. However, we spent 6 nights in this hotel and got awoken at 6.30 am each morning with a clanging noise and other noises. We were on the 2nd floor and could also hear the grandfather clock in the lobby chiming every half hour. Our friends on the 4th floor did not hear anything so request a room on a higher level. We did not get bothered by traffic noise as we were at the back of the hotel. The price was reasonable for San Francisco but pay a bit extra for a 'large' room as the large is small and the regular rooms are minute. Unlike other reviewers, we found the breakfast to be monotonous and boring. Eggs with one slice of hard bacon and fatty potatoes or very sweet french toast, with cereal available. For a french style hotel they should be ashamed of their rubbery bread. There was a coffee machine in our room which did not work. Luke warm coffee and water were available in the lobby. Staff were OK but only two were friendly. The building is very attractive and quaint but does not make up for the lack of other facilities. I would not stay here again but it is an affordable clean room. June Y.",3,3,0,0
"Just about average
Great location however overall service provided by its staff lets this hotel down. I stayed there for 5 days and despite requesting in advance two rooms on the same floor I got one on the 4th and one on the 6th floor. For check-in, I had to wait until 4.30pm as one of the rooms was not ready. Housekeeping quite poor. Two days in a row I had no body wash or body lotion just shampoo. Concierge staff was quite rude. The reception staff always inundated with long customers queues. All in all, I would avoid this hotel in my next trip to Chicago. A dreadful experience.",1,3,2,2
"Great location and value!
My hubby and I recently stayed here and we couldn't have been happier! This hotel is conveniently located to the Mag Mile and easy walking distance to shopping, restaurants, Hancock building, etc. Our room was spacious, beautiful and appeared to be recently updated. You won't find a better value!",5,4,-1,1
"Killer bang for the buck
This hotel rocks , it is a little dated but very quaint and friendly . Computers with free printing and free breakfast . I would recommend it for anyone who doesn't need a brand new room .",5,5,0,0
"Low Security
I don't recommend ! My luggage disappeared from inside the room, when I and my family was out for dinner. The hotel management did nothing about it.",1,1,0,0
"Maitland Mom
We took our kids here for a family vacation. It is conveniently located and nicely landscaped. Loved being on the Bay and having access to jet skis, boats, kayaks and paddle boards. The food was good and the pools were nice. The only problem we had was our room was not ready at check in. We finally got into our room after 6:00 p.m. My son also left his sweatshirt on the bed and it was not turned in.",4,4,0,0
"Great Place To Stay
We reserved a room online for 2 queen beds. We checked in late and they gave us a room with one queen. I went and told her that we reserved 2 beds. She showed me the online reservation and it said 1 bed. I showed her my email that said 2 beds. She did however give us a discount and a room with 2 beds :)
The rooms were nice and clean. The pool was wonderful. The staff was friendly. Great breakfast. This hotel was amazing clean!
When we got home we checked out account and not only did they charge us one fee but they charged us 2! One for $78 and one for $104. When I called they said that the $104 was a hold and because it was the weekend it would release Tuesday at midnight. Well that was not true cause it cleared out bank. They did however credit that back to our account which took 2 days. Causing us to go neg in our bank. But our bank reversed the NSF funds So just double check that if you reserve online.",5,2,-3,3
"1st time in Chicago
We were on the 8th floor with a city view. Heard no noise from street below or the atrium,looking out over state street. The room was just great for the 2 of us , suites are the best for our different sleeping times. The bed and linens were very comfortable, many extra and different pillows. The 1st night was not crowded and I must admit I had a little too much of my free martinis, my husband loved his manhattens,line was not long and we kept going back for more. The next night was a little more crowded and just had 2 drinks lol so we did go out after for dinner. I am not a reakfast person but even I could find things I liked. Lots of fruit, yogurt, real oatmeal and anything you would want for breakfast. My husband loved his everything omelet and all the different breakfast meats. It was never crowded (we were there before 8). The location was great for us , not even 1/2 block to red line which we took directly to Wrigley Field (where there were more Tiger fans than Cubs). We had a special deal with no cost for parking and 24 hr CTA card. Great time and would definatly stay there again.",5,5,0,0
"Disappointed in Vitale
Stayed here for 5 nights and we were disappointed with the hotel.
On check-in we were upgraded to a Bay view Supierior room,which was a nice touch by the staff as we had mentioned this was part of a 3 week trip to USA for hubby's 50th birthday,the staff were helpful & friendly especially Greg the doorman, he always had good advice re: Restaurants directions etc. 
The location of the hotel was good on the Embarcardero and easy transport links for Bart, Muni,cable cars & street trolley. 
Our room did have a lovely view........but the room felt tired,dark and dingy, 
Carpet was badly stained, the furniture was chipped and marked, lack of drawers and the snack tray was completely dusty and old looking, as though the stuff had been there since the hotel opened, certainly not tempting ! No ice-machines on any floors,no turn-down service or bottled water provided in room
Bathroom had a shower but no bathtub,and the lighting was poor,no electrical point near a mirror for drying hair and poor lighting in room for make-up,reading etc. 
I would say this place is geared towards the business traveler probably staying overnight,and not for tourists/holiday makers.
We had come from staying 5 nights at The Wynn in Vegas which we paid less for than 5 nights at Vitale!
We loved San Francisco and will definitely be back........but not to the Vitale",2,2,0,0
"Girls NYC Shopping break
Stayed here with 2 friends as the location was ideal. Room was smaller than thought,we requested a rollaway bed when we booked, but this was not given. While there we requested a kettle 3 different times (didnt get one) requested an extra pillow (didnt get that) and requested an extra glass (didnt get that either).The location just about saved the trip. Customer service was poor except for the concierge who were very helpful. Bar staff really nice,friendly and helpful. Sergul was lovely checking us out and apologised for other peoples failings. Would stay here again if other hotels not available but wouldnt be rushing back though.",3,5,2,2
"Extraordinary!
This hotel recently changed owners and management. Apparently most of the staff were retained from the previous iteration (!) and they were delightful and so very helpful! The location is wonderful -- a block from Michigan Avenue, and the front desk staff were both gracious and efficient as were the bellmen and captains. The rooms were spacious and very clean and the entire hotel seemed to be ""on point!"" I would definitely stay here again and will recommend it to friends. The C-Restaurant -- formerly associated with Chef Marcus Samuelson -- may be eventually ""reconfigured"" or ""redesigned."" We had dinner there one very hot evening and the cuisine was delicious. I hope that the ""traffic"" at the restaurant picks up, because the meal was beautifully prepared and served. All in all we highly recommend the MileNorth!",4,5,1,1
"Avoid if possible
I travel to nyc every two weeks and have stayed in this hotel more times than I care to remember. I want to like this hotel because it is so close to my office and the building looks like it had a proud owner in the past, but now...ugh!
I always come out of this place more tired than when I entered, so be warned if you are in the city for business that doesnt revolve around you being in a sleep apnea study.
The best part of the free breakfast is the hard-boiled egg that comes pre-peeled in a bag. Doesnt that sound amazing!?!",1,1,0,0
"Nice hotel
It was a nice and fun stay during O's game. Love the receptionist and service. All the stuff are helpful. Gym is outstanding. Swimming pool is abit tiny. It has a Gift-shop but it wasn't look like a gift shop. Felt like it Just put snacks on a picnic table and looks tacky... Great location... Would stay here again if I ever come bk to bmore.",3,5,2,2
"Awesome views however my room not so much!
Let me start off by saying that San Diego and the Marriott offer amazing views. The grounds are picturesque, the hotel is beautiful, and the staff is very friendly. The cost of staying there is not so amazing the food and beverages are way over priced. It was more economical to eat out and purchase beverages in town.
I would be remiss if I did not discuss my room (523). One word HORRIBLE! There was dried blood on the walls and shower curtain and the tub was not clean. When I unpacked and went to put my clothes in the closet I found the dried blood. Needless to say that I scrubbed the tub and put a towel down before I took a shower and slept in my clothes all week.
I took pictures of the room and showed them to the manager and he apologized profusely. He took one night off my bill and asked me if that made me happy. In a word ""No!"" I will say this I spoke with a wonderful man who was there celebrating his 50th wedding anniversary and he couldn't be happier with his room on the 11th floor.",2,1,-1,1
"Ok stay...
I stayed at the Hampton Chelsea for two nights for work - I've stayed here before and was a little disappointed the company had picked this hotel over the Hampton Times Square North.
My stay was ""ok"" but nothing to write home about. The room was clean and the staff did their jobs but no one seems to care much more than going through the motions of their job. My co-worker who booked all our rooms spent far more time than she should have in trying to straighten out reservation issues. 
I wouldn't not stay here but if I can stay at one of the other Hamptons, I will.",3,3,0,0
"Love It!
This was our 3rd time staying here and we can’t wait to go back!
Awesome location, beautiful views, and the staff are very friendly and helpful. The rooms are a little on the small side, but very clean and you have every amenity. 
My husband and I are already planning our next little getaway there! Definitely recommend it!!
Thanks, OB Hotel!!!!!!",5,4,-1,1
"Great location; well-priced; nice people; just needs a spruce-up
Very good hotel. I found myself going to New York on business last week at less than twenty-four hours' notice. I have to be based in the Midtown and so did a thirty-second Expedia hunt in the taxi on the way to the airport and came up with this. 
It's very good and I reckon I got a pretty good deal. When I got to NY and checked in, I was given an upgraded room so what I actually got was a family suite on the fifth floor. It comprised an entrance hall, kitchenette, bathroom, a huge room with two enormous double beds and one additional room with one double bed in it. I was on my own and really did get lost in there. The only thing which stops me giving it five points is that the decor is just a little tired. They need to get on with sprucing it up. It was, though, extremely comfortable and the noise form W35thSt below didn't bother me (I live next door to a busy road in Edinburgh, so I'm conditioned to it!) 
The staff at the desk were excellent. Really efficient, polite, helpful, knowledgeable. The foyer is very smart, which slightly belies the decor I got in my room. I used the fitness centre - it's compact, but fine. I had breakfast the following morning - it's a bit of a carbs-fest, but it was fine. There is a truly amazing view of the Empire State Building from the deck up at the top of the hotel. 
I had friends staying in another hotel a couple of doors down from this one. When I went into their room, I was a little surprised at how little they were getting for $100 more per night than I was paying. I really felt like I'd landed on my feet with the Hotel Metro. 
Would I stay here again? Yes, definitely. It's ultra-convenient for everything that you could want to see or do in NYC. You're five minutes' walk from Times Square and much less from Macy's. The subway station is literally a twenty-second walk from the front door of the hotel. 
There are plenty of good places to eat nearby and there's a really good Deli just around the corner on 6th Avenue. 
Book it - you'll not be disappointed.",4,4,0,0
"BEDBUGS!!!!!!
I stayed May 21-23, 2012 and was put in room 513. Returning to my room in the late evening for my second night there, I noticed a man in hazmat suit and sprayer contraption leaving the room next door. After thinking about this for a minute, I decided to call the front desk and ask what was going on. After the hotel desk clerk tried to steer the conversation in another direction, I was finally told ""just a little exterminating."" I asked if they were exterminating bed bugs and was told they were but they were only in this one room. (Right!) I asked to move to another floor and was given a room on the 11th floor. When I checked out today, a different man at the front desk (Todd) told me they treated bed bugs about a month ago but had not treated any rooms recently. I asked the number of the room treated a month ago, and it was 509 (yet another room in the same short wing of the floor I occupied). The hotel undoubtedly knew of the bed bug problem in this area of the 5th floor when I was given room 513. I was not offered even an apology and did not sleep at all the second night, keeping all lights on and itching. I would have gone to another hotel, even in the middle of the night, but a co-worker was also staying at the Magnolia. When I got home, I scalded my best clothes, vacuumed my suitcase, purse, shoes and can only pray I did not bring bed bugs home with me. Horrible hotel and even more horrible response from staff. BTW, there also was a murder last night just outside the hotel entrance! DO NOT STAY HERE!",1,1,0,0
"Very beautiful hotel and nice staff
My husband and I did an overnight stay at this hotel and I must say that I was impressed. We had a king room on the 21st floor with a great view of the city. The hotel staff was very nice at check-in and check-out. The valet folks were very nice and helpful as well. I love how close it is to downtown--it is in downtown Chicago! We will definitely stay there again.",5,5,0,0
"Poor Customer Service
I booked a room here for my wife and her mother and sister during the past weekend. They reported many problems with the customer service.
- It took them over an hour to check-in as the front desk was severely understaffed. 
- Even though I am SPG Gold, the staff told them internet was not free (untrue)
- Staff did not replenish water, shampoo, soap, conditioner before the 2nd night
- Staff eventually allowed late check-out, but only after some persuasion
The hotel does have a great location and the rooms are high enough that you cannot hear noise from Times Square.",3,2,-1,1
"NEVER GOING BACK !!!!
My frieds and I stay there on Feb 24 2012. The first impresision was ""it seem ok"" but one we went inside it was horrible. The desk clerk ignore us fore like 5 minutes, i work in the hotel business and even if the clerk is really busy you can not ignore a guess!! after he ignore us he give us acttitude for checkin in 30 minutes before check in time. After we check in we had the worst time with the parking but the last drop was when we enter the room.. First the smell was horrible!!! the room didnt look clean at all ..the bathroom same story , it was really dirty We didnt feel confortable even taking our shoes off. it really was the worst expiriance ever. WE WOULD NEVER STAY AT THIS PLACE AGAIN!!!",1,1,0,0
"Good Location
My husband and I recently stayed here for the weekend. The location of the hotel is wonderful. You're just a block away from 6th Street and everything else that's happening around the city. The hotel is also dog-friendly with a $100 charge. There is a park nearby where you can walk your dog and meet other dog owners. 
The hotel room was clean and simple. One thing is that the hotel is located very close to a fire station and the fire trucks were blaring every night, but hey, it's their job, right? So it can be noisy when the fire trucks are going up and down the street. Also, the a/c seemed to get really cold then it would calm down, but get really cold again, so just make sure you get the blankets out when you sleep.
The cleaning ladies were very nice and helpful. 
There is garage parking below I believe at $21/night.
This hotel gets the job done.",3,4,1,1
"Completely horrible!
First of all I ordered my room online, requesting that i be in a room near my sister who also was getting a room and she also requested the same to be near myself. When we arrived I found out that I was located on the 5th floor and she was on the 12th floor! The female staff member at the desk doing my check in was obviously stressed out due to the fact that it was a busy day and said she could only move me to the 7th floor, I in turn stated ill just take the first room on the 5th floor, forget it , if anything, they should move my sister down lower. When I went up there and put my key in, the previous roomholders were still in the room! It was full of their belongings, they must have still been downstairs at the water park. I found my sister on the 12th floor , her room was dirty, a big white stain on the comforter, GROSS!, so we went down stairs and tried to get it straightened out. A nice helpful man quickly put us together in both new rooms on the fifth floors and by this time we missed out on 2 hrs of fun , but we tried to make the best of it. We went down to the water park and played for awhile , noticing that many visitors were either A.) carrying around tubes and/or mats that were neede to ride on the slides and lazy river or B.) leaning them up against their chairs and putting their towels and belongings on them so that no other patrons could use them. Apparently they are supposed to put them under the stairs when they are done with them and No One was doing so. . So due to this fact none of us could ride any slides or the lazy river, so we played in the middle area or the kiddie area, figuring we could play on the attractions the next day. WRONG! No one was giving these up! They were being very selfish with them, my 12 year old daughter even asked a woman who was just sitting in a chair ""guarding"" 3 of them if she could borrow one and bring it right back and she replies that she was about to use them . I found the manager and told him that it is ridiculous that this was going on so he told me that he would get us enough slide mats and tubes for our family and bring them over to us , he was very helpful. So I told my mom to sit w the mats for a second and ill tell the kids the good news, by time i got back with all the kids my mom was ready to leave, apparently some woman asked to use her tube, my mom in turn told her that the kids were about to use them , the lady called her a B____ and took it anyways!! I went to the front desk and my sister and I tried to get our money back but were told we could only get a free nights stay and waterpasses each, we took them but honestly I dont want to step foot into that place again!!!",1,2,1,1
"Historic doesn't have to mean dirty!
While I completely understand what an historic hotel is, this is by far the dirtiest hotel I have ever stayed in. I was actually afraid to take my shoes off due to stains and a general lack of housekeeping. While the lobby is gorgeous and MUCH cleaner than the rooms, I found it sad that the rest of the hotel was simply overlooked by housekeeping. Upon my arrival I tried out three rooms, none of which deserved payment. Motel 6 is cleaner and nicer than this place. PUST6602 was right....stick to the lobby if you're looking for a nice place to sleep.",1,2,1,1
"VERY DISAPPOINTING
I booked on line because of the great reviews but apparently some people do not travel often.
I am in a hotel 10-15 nights per month and I certainly know bad service and good service.
When I booked I requested an upgrade river view front however when I checked in there was not one available and told me I could possibly change the next day. When I called they said yes I could move but then they tried to charge me DOUBLE. Their reason was that hadi booked online it would have been cheaper, but since I had to do it through the hotel they charged more. I explained it to them that I did book online... They were not accomaditing at all. Terrible customer service
The only good thing I can say is they do have a good bed",1,1,0,0
"wonderful anniversary!
Mentioned we were celebrating our 38 wedding anniversary and Melissa at front desk upgraded us to an executive jr suite facing the lake-very luxuious and outstanding view! Later in the evening we received a delicious chocolate mousse cake, compliments of the manager, Russell Menkes. We appreciated the charm of this historic hotel and thoroughly enjoyed our visit! thanks so much!",5,5,0,0
"Soccer Tournament
We stayed at this hotel from 8/2-8/6 for a college showcase soccer tournament . The hotel was located approx. 5-10 minutes from the soccer complex and right off I-70. The hotel staff was one of the finest that i have ever encountered. The most enjoyable group of staff had to be by far the breakfast staff lead by Mama. You were always greeted with a big smile and how are you today !!! If i am ever close to Denver again I would for sure stay at this hotel! EXCELLENT STAFF AND PERSONNEL!!!!! 5 Star all the way!!!!",5,5,0,0
"Perfect for the Price
I just spent 5 nights at the Holiday Inn Midtown on 31st st. I was very pleasantly surprised at how much I liked staying at this hotel. The location was great. The building is new and so were the rooms. Very clean. It is true that the room was small, but that is to be expected in NY especially in this price range. The bed was extremely comfortable...in fact even more comfortable at than the beds at some 5 star properties I have stayed.
My only complaint is that there was not enough counter space in the bathroom. It is a small vanity and the sink overtakes almost all of it. When they designed the hotel, if they were not going to allow for a bigger vanity, they should have thought to install some sort of shelf to put your toiletries. I think the same for the shower which just had a dinky wire soap dish.
Overall I was very pleased and I would not hesitate to book again.",4,4,0,0
"Great Value and Location
We booked this hotel based on price. We were looking for a good value in the downtown area and we got exactly what we wanted. We walked everywhere we wanted to go. Overall, the hotel is clean, safe and affordable. The downfalls however, the walls/doors are quite thin and the elevator is quite loud, request a room away from it. Also, the windows are thin and when the bars close you can hear A LOT outside. No hair dryer either so if you want one, bring your own. As I mentioned earlier, we were looking for something clean, safe, and affordable and that's what we go. We had a short stay in Seattle and this hotel met our needs perfectly. As a side note, the beds were quite comfortable as well.",3,3,0,0
"One of my favorites
This was one of my most enjoyable stays in a hotel and they excelled across all categories - the environment is both beautifully elegant while being cozy and warm - the staff made 5 days away from home on business feel like a home away from home. I would definitely stay again and recommend it highly!",5,5,0,0
"Gorgeous views, reasonable prices
We stayed there in February, and despite the dreary weather we had gorgeous views of the water, and woke up to the gulls. 
The room was small, but cozy with a gas fireplace. The beds have a duvet so nice and comfy. The only issue was the bathroom with its stone floor is FREEZING and you can't go in there with bare feet. No tub either. It is a noisy hotel, presumably because it's older you can hear the pipes, the people around you flush their toilet etc. Otherwise, the room was okay, the view made up for it all. 
The restaurant in the hotel is awesome. Breakfast was incredible and reasonable. Again, you can sit and watch the tug boats and the ferry, great to sit and have a bottle of wine in the evening.",4,3,-1,1
"Not a W Experience
I checked into my room and pretty much went to sleep. In the morning I noticed how dirty the bathroom was. The floor was dirty, the coasters had water stains on them, there was mold between the glass basin and the metal supports, and the grout in the bath was also moldy. The towels were tattered and stained and there were plastic disposable cup. Definitely nothing like I had experienced with the W brand previously. On the upside the bed was great.",2,1,-1,1
"Last Minute Sight Seeing Trip
Great Room... Great Staff... Wonderful bar and restaurant... Close to Sights and Subway.",5,5,0,0
"Subway rattled the bed, even on 4th floor - would not go back
I did not have a great experience here. I stay in NY about 5 times a year for work and this was actually the worst hotel I've stayed in there in a long time. Only a few small things made it that way but they were enough to leave that impression.
1) At checkin I was given a room on the second floor. I asked for a higher-up room, but they said 'they are all allocated to other guests.' Other guests who are all more important than me, basically. I have no problem with loyalty programs but they were a bit rude about it.
2) Related: I tried to give my HHonors number and the checkin person said 'you can't get points because you booked through the wrong website.' Again, if that's your policy fine, but her whole manner was 'you are second-class because you booked through a website.'
3) I went upstairs to the room and the noise when the subway went by was incredible. The bed literally shook. I was flabbergasted that they considered this a place someone could sleep.
4) I went back down and asked again to be moved. They then moved me to the 4th floor - where it was still noisy every time the subway went by - but less so, just sounded like someone rolling a heavy suitcase down the hall. Every ten minutes.
The lobby was also a bit dingy; the room itself was fine. But there are plenty of other midpriced hotels in midtown and some are delightful bargains; this is one to be avoided.",2,1,-1,1
"Top rate stay
We couldn't fault this hotel. In a good downtown location that was close to good restaurants and the Metro Rail, there was also a free shuttle service to any downtown area. Breakfast quality was excellent and the beds extremely comfortable. Staff were very efficient and friendly.
We took advantage of a ""3 nights for the price of 2"" offer which also made it great value too.
One tip - the biggest liqor store in Texas (SPECS) is only 1 mile away, and it contains a very good deli!",5,4,-1,1
"Could be historic, needs the work
The location of this hotel is great but the interior is in dire need of help. There was a quarter size whole in our sink and when housekeeping came through, they didn't pick up any wrappers that may have fallen out of the garbage. The rugs are worn and dirty to the extent that they can no longer be cleaned. The public areas are not terrible but the line at the Front Desk is always a mile long, so after you wait in it to check in, hope that you do not need any additional assistance from them during your stay. In the mornings, until at least after 10am, the elevators going down are constantly packed. Expect to wait at least 2 or 3 cars to open prior to being able to board. Since you are in the heart of the city, right across from Madison Square Garden, be prepared to hear all sirens and construction at all hours of the night.",2,2,0,0
"Our room was not like the photos!
Well, I can honestly say that the photos of the king room sure wasn't what we got! Perhaps they are updating and we got one that wasn't remodeled yet. After a long day walking around the zoo, we wanted to relax and watch the news before going to bed. The TV did not work, they could not get it fixed. The shower was impossible to turn on without assistance (very old faucet), the microwave was in an area that had no outlet so you couldn't even use it. There was a water running noise all night. Our friends were in a hotel two over, they had flat screen tv, games, etc and full breakfast at the place next door, for about the same as here. The rooms there were newer for sure. I know we didn't pay as much as others here, (the door stated the rooms were $600 a night!) but even the basics could have been better. We plan on monthly trips so we can experience all San Diego has, but we will go back to the Catermaran, where we usually stay.",2,2,0,0
"Great Room
Beautiful room overlooking the Detroit River. 2 Queen beds, very nice bathroom, quiet and convenient and attached to the casino. Valet parking was efficient also. Would stay there again.",5,4,-1,1
"We rolled the dice and got lucky
For a recent trip to Chicago, we tried something we'd never done before - used Hotwire to book a hotel - in an attempt to save some money. As soon as the reservation was confirmed and I was able to read some of the reviews, I was more than a little concerned about what we had gotten ourselves into. But there was no going back. And perhaps because I went in with expectations of microscopic rooms, we were most pleasantly surprised with our Hotel Felix experience. We were fortunate enough to check in quite early in the afternoon, so we were able to get a king bed (our Hotwire reservation had not allowed us to specify a bed size, so I had no guarantees of what we would get). When I compare our experience with what others have posted, I can only conclude it's entirely a matter of chance what your experience will be at Hotel Felix. Our room was plenty large, lots of space around the bed, a chair in the corner with a reading lamp, the TV was mounted above the desk, which was on the wall opposite the bed (perfect for watching TV). The bathroom was large too. Ours included a tub / shower combo, but from reading reviews, I gather that some of the rooms only have a shower. Here's what I don't know because we only saw that one room - was our room super large because it was ADA compliant? We had no need for an ADA room - we simply needed a king size bed because my husband is so tall. The bathroom was equipped with the railings next to the toilet and in the tub which I can't imagine they've done in all the rooms. So perhaps the reason we had so much floor space is because the room is designed to accommodate a wheelchair. I say that in the interest of full disclosure. Yes, our experience far exceeded our expectations, and defies a lot of the other reviews, but I do think staying at Hotel Felix is like gambling in Las Vegas - you take a risk, and sometimes you win, and sometimes you lose.
Being on the street side of the hotel (at our request, in order to escape construction noises behind the hotel) meant we dealt with some street noise. We woke one morning to the honking of a trash truck. And the walls between rooms are not especially thick, so we were able to hear an angry neighbor at one point in our visit. But overall, we were very pleased. The staff was very friendly and helpful. The room was well appointed with a soothing contemporary decor. The bedding and linens were lovely The location was pretty close to perfect. I would have preferred to be a little closer to Michigan Avenue, but I wasn't willing to spend that kind of money. The walk to Michigan Avenue is easy, and you are near so much great shopping and dining. If you stay at Hotel Felix, let me encourage you to walk a block north to dine at Zed451. I've only been there for Sunday brunch, but it's fantastic.",4,4,0,0
"over night in San Diego
I didn't care for the location of the hotel. We had entered through the wrong street, and had to walk a long distance to get to the reception area.",3,3,0,0
"Adequate for an airport overnight, but a bit shabby
This hotel was booked for me and would not be my choice for an airport overnight. My stays were brief, so reasonably quiet and comfortable, but the rooms are a bit shabby. This was booked because they had a shuttle and I had an early international departure. Their shuttle did not operate through the night, however, and started at 4:00am, putting me a bit late for the two hour check-in preferred. When I got to the lobby at 3:45, there was already a full van (they run a small one) waiting with lots of luggage. I opted for a taxi to make sure I wasn't left behind, which might have delayed me to check-in less than an hour before my flight. No breakfast or coffee was available for those departing early; on my return, I found the breakfast to be the standard continental selection, adequate, but nothing special.",3,3,0,0
"Very good - minor issues.
This hotel is located just a few minutes walking from Seaport Village, the Gaslamp district and USS Midway - and also the Kansas City Barbeque (the bar at which some of the scenes from Top Gun was made). 
We stayed at the hotel from Thursday till Sunday. Arriving at the hotel you will have to Valet park at $29 per night - no other parking options. And when you want to get hold of your car in the morning when all the other guests want their cars as well, you need patience. Like 10-20 minutes patience. Not really what you expect from a $400+ per night hotel.
The hotel was pretty much fully booked Thursday till Friday which meant a looong line at the 'cooked to order' counter Friday morning. The number of available tables was also on the low side. That said the breakfast was Embassy Suites standard which is really good - with the exception of the orange juice which was this really poor type made out of some concentrate in a machine. Why this low quality stuff in sunny California where all the fresh oranges grow?
The rooms are spacious 2-room suites. Very very nice and clean. The AC in the rooms are not silent, but the noise is acceptable.
The pool area is fine with an outdoor jacuzzi.
Managers reception from 5.30 till 7.30 was very good as well - however with a long line on the busy Thursday evening.
All in all a good comfortable stay.
BTW - there is a 'baloon man' in the lobby every morning. He is a very very kind person and he will make spectacular baloons for the kids.",4,4,0,0
"Beware the valet parking charges
My wife and I started a Route 66 road trip at this hotel and frankly it was the worst hotel compared to all the others we stayed at during our trip. The first problem was the valet parking, which at 62 USD/day compared to 42 USD/day for self parking was a bit of a ripoff and thats before we got into the hotel. When we did to check and advised that we were booked for two nights (4 & 5th September) they could not find reference to the second night, whilst checking in they told us they was a message to go to the local UPS office which they then lost (this was the route guide for our trip which would have spoilt the holiday if we hadn't got it, the second day when we came back to the hotel we could not access our room due to both keys being cancelled due to the reservation mix up, they then rang the room and left a messsage requesting that we took our copy of the reservation to the front desk, which I had already offered to them when I checked in. The room was small by US standards and poorly lit,the dark furniture didn't help euther. When I soke to the front desk all they could say was sorry but offered no explanation as to why they had failed so miserably",2,2,0,0
"This used to be a nice place to stay-skip it and go somewhere else
I lived in the same neighborhood as Hotel Allandale and recommended it often to out of town friends and have stayed there myself 4-5 times. I always enjoyed it, until now. I stayed last week and was so disappointed. The front desk staff just really doesn't care about customer service and the hotel itself is run down. I was given a smoking room which is about the worst possible experience, I can't even imagine that smoking is allowed in hotels in Austin these days. I was told ""that's the only room we have"". I booked this hotel through rewards points from Capital One Visa and it certainly was no reward. I would not have stayed there if it wasn't late in the day and I had another option. As it was, I had to leave at 5 am so there I was. My daughter and I were able to air out the room somewhat but it still stunk like smoke. The room itself was not in good shape, the kitchen was not equipped except for a few run down items and the shower was in bad shape. I will never stay here again.",1,1,0,0
"Hidden Costs and terrible service
Just got back from San Diego; what a mistake to pick this place. First off, shame on me, should have known better, guess we were just tired. They charge $8 per nite to park in their parking lot. Not a parking garage, an unkempt parking lot (trees had dropped seeds, doesn't look like anyone ever cleans it up)...really? We were in Auto Circle, not Hotel Circle. The room was cramped, and we NEVER got maid service until 8pm that evening. Thank goodness my son took high school Spanish so he could tell the maid we needed towels, and toilet paper. We were told we had an access code to the free internet. Well forget that. You can't do anything with it due to the fact it is so slow and they know it. The offer for $5 per day to give you more bandwidth, another ripoff. 
The next morning the maids decided to arrive at 8am and it was lovely being woken out of a sound sleep with her walking into our room, I can tell you. Next the bill was slipped under the door and in addition to the parking fee their was an occupancy fee. WTF is that? I say Comfort Suites more than made up for the lousy continental breakfast by charging us in parking and occupancy fees totaling $44.25.I hope people read this and decide to boycott Comfort Suites, and yes, your beds are lousy too. Will not be staying again. Also, just got off of Catalina Island before this debacle,and didn't have these problems or these hidden expenses, so its not like I just ""misunderstood"".
Comfort Suites is gouging the American Public, hope you learn a lesson and if not, you can just be another overpriced memory that can go out of business!!!!!",1,2,1,1
"Great feel and atmosphere
If you are seeking a relaxing experience with the feel of a beach cottage, away from it all, but with the convenience of a good hotel, and the proximity of restaurants, shops,etc, then this is the place to spend some time.
Superb location, all you need for real relaxation, with the sounds of the ocean everywhere.
We will come back!,",5,5,0,0
"Not for a claustrophic
Great location, great sheets, fine bed. Interesting decor. Zebra and tiger print robes. But it seems the average room has a queen bed and is 325 sq ft. (Including the bath). I was ""upgraded"" to a king bed. My initial reaction was -thank you! BUT -the basement is a regular hotel ""floor"". Virtually no natural light, an 18"" view of people' shoes going by. Mold in the corner of the tub shower. Just too creepy for me. Friends who had rooms on other floors, also all experienced business travelers, complained about the lack of a desk , or chair, etc. because of the small size of the rooms. Probably an okay hotel if you don't have to stay in the basement. There are better choices in DC.",3,2,-1,1
"Fine, but I expected a bit more
The location is great if you need to be near Times Square. We arrived a few minutes before check in time, but were told our room would be ready as soon as a manger checked it. Front desk staff was nice, but I thought they should have been more upfront about how long this would actually take. (Over 45 minutes.)
Our room was very clean, but although we were told we'd been upgraded, we had a view of a back alley. The decor was brown, which I found to be depressing, but that's a matter of personal preference. As Priority Club platinum members, we received a welcome amenity, but the fruit was in poor condition. 
This is a decent property, but a hotel of it's caliber, has to hold itself to a slightly higher standard.",3,2,-1,1
"needs a bit of freshness
I stayed in this hotel in November 15 and 16, 2012. I booked it at last minute on American Airlines website.
The location is great, you can pretty much walk everywhere. The rooms was a decent size, had all the amenities, but nothing special.
The property itself needs a bit of refresh. 
I was shocked to be asked 20$ to have wifi access when I could walk to Apple Store around the corner and get it for free. I don't understand how hotels are happy to loose customers because of 20$! I don't get it
The concierge ( a guy working morning) was really helpful and professional.
I did not have breakfast here because the price is way to expensive, there are plenty of places around the hotel with great menue at half price.",3,3,0,0
"New.... but not all Up and Running!
We stayed at this location 2 weeks after they opened and were disappointed by a few things. The executive level and rooms with suites were not open yet and being a gold member I would've been able to utilize this. Also the whirlpool was not operating in the pool area. Guest rooms have showers, not tubs so if you wanted to soak you were out of luck! The exterior rooms facing the ""Nationwide"" building also face a train track with a train we noticed Saturday @ 3pm and again on Sun. Morning 6 am. The decor is modern with an odd painting and uncomfortable, impractical chairs in the bar area. The breakfast buffet food was very good with a nice presentation. Over all despite the above negatives the experience was very good.",4,3,-1,1
"Very nice motel, good all around
I found the Comfort Suites to be all around satisfactory. The only problem with this hotel is that if you are arriving during the afternoon rush hour in Columbus, the traffic is horrendous, and the hotel is a little hard to get to. Can't blame the hotel for that!",4,3,-1,1
"Great Value
If this hotel were in another city I would be appalled by the rate . For NYC during a peak time it was great value. I traveled alone and the room with one double bed had sufficient space. It was clean and everything worked. You would not call this hotel ""charming"" , but it was functional and a fine, safe place to spend the night. The bed was comfortable and I was fortunate to get an interior room which was quiet. I did not have a car, but the free parking is a great deal in NYC. Wifi access was $6 per night and worked all the time. The bathroom was fine but it had an annoying exhaust fan (?) running all the time. Fortunately, I could not hear it in the room when I closed the bathroom door. The tub was slippery, and while very steady on my feet, I slipped and almost fell while taking a shower. A rubber mat would help. The location (42nd St. nr 10th Ave.) is very good --2 long blocks from the subway, walking distance to many theaters and loads of good value Hell's Kitchen restaurants of all kinds on 9th Ave. and some on 10th Ave. The deli right next door is fine for inexpensive and good breakfast. I would stay again.",4,4,0,0
"Hotel Great - Location ideal for convention or toyota center event
Stayed 2 nights recently during a conference. The hotel is a typical Hilton - which is to say very nice. The executive lounge has a decent selection of items during breakfast and cocktail hour. The rooms are large with the usual Hilton amenities. There is no mini-fridge, but you can request one when you check in. 
Since the hotel is part of the convention center and across the street from the Toyota Center, it is a great location if you are participating in something at one of those places. Otherwise, this part of Houston leaves alot to be desired.
Room service was the one disappointment. It was half cold and sub par. I had breakfast in the hotel restaurant one morning. It had the usual Hilton Buffet option which I always enjoy. The buffet is a quality buffet with cook to order items and a selection of hot and cold items. It is a bit pricey, but worth it. Please note that the ""spencer's steakhouse"" restaurant has closed. It will be replaced by a mexican place of some sort although it didn't appear that would be the case anytime soon.
There is a UPS store onsight, or you can go across the street to the convention center and visit the fedex office.
There is some construction going on in this area of downtown, so be aware that some sidewalks are blocked off. 
There is self-parking for $19 a day or valet for about twice that. Self -park ...it is in a garage that is connected by a walkway. 
The hotel offers wifi for a fee. One of the advantages of booking on the executive level is free internet. My job requires it, so between the free wifi and the snacks/continental breakfast in the EL, the slight increase in the room rate is worth it to me.
Every single staff person I encountered was very friendly and helpful. I always appreciate that. I travel quite a bit and it is nice to stay somewhere that appreciates you as a customer and truly wants to meet any special requests you need.",4,4,0,0
"Excellent hotel - but pricey
This is a modern high-rise high-quality hotel. Location is excellent being right off Union Square and central to a lot of what San Francisco has to offer. Reception, concierge and restaurant staff were all polite and friendly.
The rooms are recently refurbished and I had a bayview room on the 29th Floor. Great to open the electronically-operated blind in the mornings and take in the San Francisco bay view! The bed was great, the bathroom tasteful, the flatscreen TV new and modern.
Breakfast buffet was good. Quality food, but not outstanding. The view from the 36th floor was spectacular however.
Any gripes? Well the lobby is somewhat minimalist. Nowhere much to sit and wait for friends/colleagues. Also paying for wi-fi in a high-end establishment does grate on me. Seriously folks, it's time to realise that in a high-end hotel like the Grand Hyatt, wi-fi is not an add-on luxury but should be a complimentary essential.",4,5,1,1
"Booked Into A Room With NO BED + Dead Crickets Everywhere!
Unfortunately, this was the worst hotel experience I have had at any point. After arriving to my room and finding that the room I was booked into was a 'parlor' and had no actual bed, I was made to feel crazy by the front desk manager, who was unbelievably rude, for complaining and requesting to be placed in a room with no bed (I was supposed to sleep on a pull out couch). I was supposed to be at a wedding in an hour-and-a-half from the time of check in, so had no time to argue and/or find another place to stay.
After being in the room for 20 minutes or so, I also began to notice dead crickets everywhere across the room. On top of this, the couch that was supposed to be the 'bed' in this room was stained all over and lopsided like it had been used for 20 years.
The manager ended up refunding my room, but this was a small gesture to make after putting me in this awful situation. I will not be staying at this hotel again, and will only book at another Hyatt when there are no other options available.",1,1,0,0
"AWFUL HOTEL EXPERIENCE :0(
My husband and I are non-smokers. Yet despite our original booking request, we and our children were stuck in a smoking room which reaked of old smoke fumes. Every inch of the room was saturated with smoke. Room 301 needs to be condemned. It is completely unsanitary. I repeatedly asked to be moved to a non-smoking room and I was told that I could not be accomodated. The staff was extremely rude during our entire stay. I also was not provided with linens for the sleeper sofa on my first night. My head ached and I felt nauseous during my entire 4 night stay. This was the 2d worse hotel experience I have ever had to endure. It is right behind the terrible experience when I suffered an allergic reaction to bed bugs following a hotel stay. I would not recommend that anyone suffer what my family had to endure at this awful, poorly run hotel. Do not stay here.",1,1,0,0
"Skip this hotel! Trust me!!
I rarely complain but this trip was completely over the top ridiculous! I would like to first say that most all of the staff we ran into were very nice! The bartenders and bell hops were especially fun to chat with! The bed was comfy and the lobby was lovely! But that is where the ""pros"" end! I don't have all night so I will just hit the top few ""cons"":
1. The room looked like it was still in the process of being renovated. There was a hole in the sink that looked like there was something supposed to be there but instead there was just a hole and piece of metal sticking out of it. 
2. There were paint splatters all over the floor and several work boot prints as if someone stepped in paint or putty and tracked it all around the room on the carpet.
3. The water in the shower was SCALDING hot! No matter how low you turned it down it was still unbearable! I had to take an almost freezing shower to avoid third degree burns!
4. The water in the shower was also a lovely shade of BROWN! Not a brownish tint, but BROWN!! And it stayed that way for a looooong time! I ran the water for about 10 minutes and it was still brown! And it looked like someone had thrown a cup of sand into the tub when I turned the water off.
5. When I called the front desk to inform them of the water issue, (after about 200 rings they finally answered) the person said to me and I quote ""It's fine. They have been working on the pipes. It's not like it's feces or anything."" FECES?? Really?!? 
6. No mirror in the room. Of course there was one in the bathroom but I often dry my hair or put on makeup in the room while my husband is in the bathroom to save time. So we had to get up earlier to get ready...the bathroon was TINY so no way we could have shared at the same time.
7. Only half of the outlets worked. I had to unplug the ONLY lamp that was working in order to charge our cell phones.
8. There are four elevators but guests can only use two of them. The other two were ""staff only"" elevators. It took forever to get one to your floor. I use the stairs often but I'm sure there are a lot of people that can't do six floos of stairs!
9. The vending machines didn't work. When my husband went to the front desk to inquire about other machines in the hotel they told him ""They're not supposed to work."" Ok...that makes a lot of sense huh? We didn't have any in our room but our friends had two bottle of water in their room that had a sign that said $5.00 would be charged to your room if you take the ""complimentary"" water.
10. There was no type of breakfast at all. And no coffee either! There was a long line of grumpy guests when they found out they only made one pot and that was it! I think maybe four people got a cup of coffee and that's it!
11. Paid over $250 a night and it was not worth $25 a night!!
12. The thermostat in the room didnt work. Perhaps because it looked like a thermostat from 1900!",1,1,0,0
"good location
if you have business on The Hill, this is a great location. Reception, housekeeping, engineering staff all great, very friendly and helpful. we paid to upgrade to a suite which was spacious and nicely decorated. However, a/c in the bedroom was inadequate, strange small bathroom. waitstaff for small conference meals was poorly trained. this is also a large, 800+room hotel, so somewhat impersonal. Parking extremely expensive.",3,3,0,0
"Great Stay in San Francisco!
Wonderful location in Union Square with shopping, many enjoyable restaurants, cable car stop, and close to all the sites. We stayed for 7 nights in July in one bedroom Suite 401; very spacious, comfortable and clean with view of Bush Street from living room and bedroom. All of the staff were very friendly and Doormen David and Cornell were very courteous and helpful with directions, restaurant suggestions, and entertainment. Housekeeping and nightly turn down service were very nice. Breakfast one morning at Daffodil Restaurant on site was very tasty and several evenings in the lounge were very relaxing with good appetizers. We will not hesitate recommending The Orchard to our friends and family. Thank you for making our first trip to San Francisco a memorable one.",5,5,0,0
"Adequate for a night's stay
We made a quick trip to San Antonio to visit family and needed a place to lay our heads for a night. The room was clean. Because it was so hot, i'm sure the air conditioner had been running all day. So there was so wet carpet that contributed to the mildewy smell. This is an older motel but for the most part has been well kept. The bathrooms need to be updated, but they are clean and usable. I wouldn't relax in this room for the week, but a night's stay it sufficed.",3,3,0,0
"FFA convention
A terrible part of town, stuccoing in front of entrance to where you couldn't check in, the nightstand had gunk behind the clock, a really rundown motel for 100.00 a night.",1,1,0,0
"This review is about the hotel facility
We stayed in a double Room on the 4th floor.
The room was clean enough but very small. A queen size bed, a cupboard, a bedtable, and a very loud and nonetheless very ineffective airconditioning unit.
The Bed was a real Queen size, however with a totally worn out mattress, that squeaked loudly with every movement and with a great, soft vally in the middle, no flat place in the whole bed.
Very inadvisable to people with any back problems.
One side of the bed was at the wall the other side had a bedtable, however no bedside lamp.
The bathroom was clean but also very small. No place where to put your toilet articels, no place to hang up your towels or anything else. Luckyly u can despose all u need in the small room, so its not really far away.
Then the staff was very friendly, patient and helpful.
Free wifi is offered only in the first floor where the other public facilities are located that consisits in three sections, one with pay computers, two with sofas and a television. Sometimes free popcorn is offered.
All in all it was bearable, however for the price we paid (180 Bucks per night, Tax included), we expected more, at least a decent mattress. Maybe this is just what you get in NYC at this price..",2,3,1,1
"Lots of Character
The location is great, and the staff is very friendly and helpful. I had no problems with the customer service at all, which is big for me. The hotel is obviously very old and they've done a bit of work on it to keep up with the times. Some of the improvements ""work"" and others don't, but that's subjective since it's mostly cosmetic things I'm talking about. The beds are amazing, however. We slept really well! 
It is a non-smoking hotel, but our hallway smelled like cigarettes the entire time we were there. One night upon leaving we couldn't manage to make the elevator come to our floor, so we took the stairs down a flight (along with another couple who had been waiting longer than we had) to see if we would have any more luck on a different floor. The ""down"" light just wouldn't stay lit. Eventually an elevator came, but it took about 10 minutes. Neither of these things were total deal breakers, but they did make the place feel really odd. 
This is the second time I've stayed here. The first time we reserved a suite, but couldn't gain access to the adjoining room. The main room had a murphy bed that was totally busted, so I tried to call the front desk to report the problem. The phone in the room didn't work, so I had to call the hotel directly from my cell phone. They did relocated us to a new room, which was much better.
Since both stays were less than stellar, I don't think I'll go out of my way to stay here a third time.",2,2,0,0
"Nice hotel for short stay
We (my partner, myself, and teen son) recently stayed at this hotel for a long weekend. The hotel staff is fantastic, answering questions, fixing problems, and making suggestions readily and with a smile. The phone call about 30 minutes after we checked in to inquire if everything in our room was satisfactory was a nice touch. We were sightseeing and attending a two-day event, and the room was worth every penny - it was smaller than most hotel rooms with two beds I've ever stayed in, but the price was one of the cheapest I found in the city near the attractions. The hotel was recently renovated, and everything was clean and orderly. The breakfast buffet was well organized, consistently stocked, and fresh with the standard variety of foods. The room had a fridge, coffee maker, and large plasma TV. I wouldn't want a room like that if I were planning to spend any time in it, but for evenings unwinding watching TV after a busy day out of the room, it was perfect.",3,4,1,1
"Avoid this hotel at all costs
NEVER AGAIN!
I have stayed at the Milford Plaza Hotel close to 10 times. For the price it has always been a great value. I stayed again last week and will NEVER go back. Whoever is in charge of the renovations must be a total thoughtless moron. If you plan to take a car into the city DO NOT choose this hotel. You can no longer park valet on 8th ave, instead you are routed thru times square in order to get to the valet area. Wait it gets worse...... I had already checked out and paid all parking & valet charges, I asked the valet for my car and was told I would have to request my car from the front desk.....in order to get to the front desk I was expected to wait in line behind literally at least 30 people that were CHECKING INTO THEIR ROOMS???? I refused to wait in line and insisted they call for my car, which took them 30 seconds. Oh and if you need to use the bathroom in the lobby at any point, such as when your waiting to check in....forget it...at least if you are male...ONE SINGLE PERSON BATHROOM and it did not flush. I could go on and on and on.
Do yourself a favor, spend a little more money and get yourself a decent hotel. This place is hell. If you book a room here you will be sorry!!",1,1,0,0
"Missery
I'm horrified to admit that I ever stayed here. It made my skin crawl. The 2 bathrooms on the hall of almost 30 rooms was unsanitary with traces of mold and hair in the showers. I laid in my bed all night with my eyes open to the sound of snoring, the smell of smoke and the fear of my life.",1,1,0,0
"Gym service terrible and lack of hospitality
Overall, the hotel has a lot of excess ornate decorations and a lack of hospitality. On my way downstairs, I found no employees to help me out and when I did find one in the elevator, he failed to recognize me when I attemtpted to ask him something. Also, the housekeeping gentleman that came to my room left blankets in my room without a response to my ""thank you."" Our bathroom smelled like it had no been cleaned when we walked in as well. Not to mention that, when I tried going with my son to the ""Vida Fitness"" gym downstairs as well, they wouldn't let him in because he had to be 18 or older. However, the gym fails to overlook that the majority of people who attend to those gyms are teenagers and we have been enrolled in 2 previous gyms (LA Fitness and the YMCA) where the age recquiremt was anywhere from 13 with an adult. When I ask if they had signed consent forms, their response was ""no."" So if you go to this hotel with your family as I did and wish to go to the gym, where exactly do you leave your kids? The hotel offers no alternative to this as well. All in all, I didn't feel welcomed by this hotel and I wouldn't recommend it to any other families even if it's geographical position in the city proves otherwise. I am Plantium card member of the Marriott and have had experience going to several of their hotels worldwide. But, this one has been one of the worst ones my family and I have gone to.",1,1,0,0
"Well located Residence Inn
This is a very nice Residence Inn. Convienently located off I-8 near down town; yet far enough back from the freeway to be quiet. Good breaksfast in the morning; limited beer and wine happy hour in evening. Clean and well run facility. The only down side is the pool and jacuzzi. When I was there the pool was way too cold to use and the jacuzzi was always clogged with kids. Nothing against kids - I'd just prefer a soak without 4 or 5 six year olds spashing in the water.",4,5,1,1
"Wonderful hotel and location when in downtown San Diego!
We attended a high school soccer showcase for our daughter and stayed here at the Marriott Gaslamp Quarter. It was by far one of the better Marriott experiences we have had.
Complimentary Starbucks int he morning was a great touch for our early morning soccer games.
The restaurants and night club are a must do experience. 
The location to literally 100's of restaurants and night life choices makes it a place we will return to with great pleasure.
When looking don worries about staying here. A great value!",5,5,0,0
"OK, but query whether it's up to standard
I chose this hotel based on the excellent Red Roof Downtown in San Antonio, and was disappointed. Overall, the impression was that it needs a refurb: the 2nd floor carpet was stained, and the rooms lacked the crispness and facilities so impressive in the San Antonio property.
Strip mall next door has a bar and a choice of so-so restaurants.
A note on getting there: If you need to take the U ""tern"" on JFK Boulevard suggested on the website, take the second, not the first, which is uncomfortably close to the hotel entrance, requiring drivers to cross a three lane highway virtually at right angles.",3,3,0,0
"OSU FOOTBALL GAME
The hotel is very nice...can not say that about the room. The tub (FLOOR) was cracked and very dirty looking. There was BLACK MOLD all along the ceiling above the tub/shower................worse I have seen in the hotels my family and I have ever stayed at. I did mention it to the manger the morning that we were getting ready to leave. The floor was unclean...found a sock under the bed and the spread had a hole in it so when a person moved during the night...the down feathers came flyng out onto the floor. I really should have speant my money elsewhere! Breakfast was very good here. I only stayed here because other hotels were booked for the game and I was NOT going to pay$150-180 for a room....but you get what you pay for. This not a BAD place to stay but I expect better. My standards are a bit higher for my family.",3,2,-1,1
"Room is freezing, no one is serving, and space is too little.
1. The heater was not on when we got into the room. I know it is ""environmental"", but it took 12 hours for us to feel warm again, before that, it was FREEZING in the room! Seriously, freezing.
2. No one is serving, i understand it is ""auto check in"", but the guy at the front desk didn't care about us at all. We looked stupid there and waiting for him to talk to us.
3. The room is too small, I have stayed in tens of ""4-start hotel"", this room was the SMALLEST I have ever stayed.
BTW, the priceline rated this hotel as 3.5-star, definitely not 4 star.",1,1,0,0
"Pretty Sketchy
My daughter and her softball team stayed here for 3 nights at the end of July while in a tournament at Berliner Park. Other reviews were accurate...Hotel is dated and in need of a remodel. However, understandably putting money into this property would be a waste, as the real issue is the area. Convenient to the highway but in a depressed area. As people have stated, many break-ins in the parking lot. The parent of one of our teammates parked two cars from the front door of the hotel, and the vehicle next to him had the window smashed in overnight. The hotel has a sign posted to not leave valuables in the vehicle but they should verbally be telling people upon check-in. As we had booked our team rooms in advance, we were not able to switch at the last minute, but thanks to Trip Advisor I was aware of the break-in issue and warned our team of this. We all removed valuables, phone chargers etc. to make our vehicles less appealing to thieves and were lucky. We did have one incident....one parent parked on arrival next to the white Clarion Hotel van and came out to find his car had been sideswiped and had white paint all over it. He's pursuing that with the hotel. I have stayed at Clarion Hotels in the past, but this one is a disappointment. Pool area was large but had a strong chemical smell and hallways were smoky. Breakfast in the shut down restaurant was sort of a last ditch attempt at attracting business. Go to Tim Horton's instead.
Having now seen the area, I would recommend bypassing this exit for a hotel a few miles north nearer the mall. Area looked nice and although it was a few miles further from our softball facility and would be more expensive, one would have more peace of mind. This hotel doesn't do the Clarion name any favors.",2,2,0,0
"Good hotel
This Holiday Inn is a good choice for location in Chicago. The front rooms have a beautiful view of the city centre and Chicago River. Rooms are very comfortable, clean and other luxuries provided.",4,4,0,0
"Noisy room
There is nothing good for me to recall when I looked back at my stay here.
Staff is not friendly, when I arrived at 1pm, they told me that the room is not ready in a tone like it was my fault showing up too early, and basically asked me to stay out of their way when I was waiting in the lobby waiting and replying emails.
The room is tiny, but I guess this is typical in NYC, although the room itself is clean. But the part that gets me is the excsssive noise. I stayed in the room on level 1 next to the laundry, so I get noises from laundry and the hear pumps like every hour for the whole day and night. And when I requested for a new room, they simply dismissed me saying there is nothing they can do about it. So for the few nights I stayed here, I could not get any rest at all.
They do not provide breakfast, but rather only a coffee machine in the lobby. However, this machine is ""out of order"" like 95% of the time.",2,2,0,0
"Not Recommended
We selected this one so that our family of four could stretch out in a two room suite. We were having friends meet us there and we planned an evening by the pool at this hotel. When we checked in (the first Wednesday after the Memorial Day holiday) we were told the pool is not open. In fact there was not even water in it. The woman who checked us in made NO apology for this. The website did not indicate that it is not open. The room itself was the worst Marriott room we have experienced. Everything but the appliances was outdated. The pull out couch was disgusting having a rusted frame and mattress that needs to go to the dump. The extra sheets were not laundered. There were roaches in the sink and inside the dishwasher. The kitchen cabinets were warped and dirty. For almost $300 a night this was a huge disappointment. This property seems neglected and forgotten by Marriott. On a positive note, the breakfast was good and the guys working the kitchen and dining room were helpful and did a good job.",1,1,0,0
"Good for the price
Bought one night off an aggregator, so if I paid full price, we would've been disappointed. The bad...no free wi-fi in room, parking not included and no nearby El stop. The good...convenient location for walking to great shopping and food, smooth check-in, out, concierge Diane was awesome, very helpful, bed was very comfortable, room was quiet. Bought at discount knowing that parking was extra, so we did our homework. We would stay here again.",4,4,0,0
"Convenient location
This hotel was great. It has the perfect location to Sea World and to the whale watching tour. The hotel had a great view of the marina. The room was nice and clean and the staff was very accommodiating. I would stay there again. It would be nice if the hotel allowed pets. I like to travel with my little sheltie that is well behaved.",5,4,-1,1
"One night stay for business
I had a meeting at UCLA-- hotel is a quick drive especially if you advoid the 405 and take the backway. Hotel was lovely. Chris at the Front Desk was wonderful-- helped me find a room that was on the quieter side. I am a light sleeper and would recommend that you tuck in some ear plugs in case the noise is loud for you at night.",4,4,0,0
"Perfect!
I really enjoyed this hotel. I wasn't sure what to expect, but I ended up being very happy!
Let me start by saying it is in the most ideal location - right across the street from Madison Square Garden and Penn Station. It is super close to ""the"" Macy's, and about 2 blocks from a bus stop for the hop on, hop off bus. It's a short walk to Times Square/Theatre district (10 minutes max) and a $5 taxi ride to Hell's Kitchen. You cannot beat the centrality. 
The staff was so pleasant and friendly. I must have encountered at least 50 employees during my stay and not one was rude. In fact, nearly all of them addressed me with ""Good morning"" or some other greeting with a big smile. I was impressed with that, and honestly surprised. I've stayed in many, many hotels and most employees don't even make eye contact. An especially wonderful moment came when we arrived at 6am. We checked our bags and the manager told us our room would be ready for a 9am check in. What??? That has never happened to me. We walked the city for a while, and were seriously ready to crash at 9 for a few hours. The red eye is brutal, and he saved us from sheer exhaustion by letting us check in early. Thank you!
The room itself was very small, but absolutely fine in every way. We weren't in a ""view"" room (Empire State Bldg or Hudson River view), but we had a view of the city and I really liked it! The bathroom had a large window that opened (not too much - it was safe) and it was so nice during showers to open it and listen to the city. Perfect. I read that some showers had uneven temperatures, and I did notice that a little, but nothing that was uncomfortable or extreme. The water pressure was awesome, better than my shower at home. I also really liked the bed - such comfortable sheets and a pillow top mattress. I slept so well!
One last thing - the elevators come fast with very little wait time, going up or down. I never knew how much that mattered until I stayed at the Doubletree in Times Square last year. The wait for an elevator was TERRIBLE. I mean we would stand there and stand there. Plus, you had to take two different elevators - one to enter the lobby, then another to get to the rooms. Boo! At the New Yorker, we NEVER had to wait - early in the morning, afternoon, or even prime going out hours. Loved that.
This was a great experience and I cannot believe how much money I saved staying here! Totally totally worth it and I will be back.
PS Lucy's across the street is SO SO GOOD! Best chicken salad I've ever had!",5,5,0,0
"Location Location Location
Glad I ignored some of these reviews. Our room was clean, the service was good, the elevator was fine. Didn't bring my computer with me because I wanted to sightsee, not sit in my room on the computer. One plus: the hotel has a computer near the lobby where you can check in to your flight and print off your airline boarding passes even if you have no computer. One negative: the onsite restaurant is expensive for what you get, which is not impressive. If you like to travel with only a carryon because of the airline charges, which I do, and ship your sourveniers to yourself via UPS, there's a UPS store just a few steps away on Columbus. If you like a good breakfast, there's a great little breakfast/lunch restaurant across Columbus (to the west) that is called Peregrino's (or something like that) on the main floor of a classic victorian home that serves ""the best waffles in the world"". The waffles are great, but the topping! It's a mixture of whip cream & melted butter and just melts in your mouth, and they have fresh boysenberry preserves there too which are hard to come by. They also have wonderful omelets. There are also a Denny's, an iHop, an In N Out Burger, Ghiradelli's Chocolate and numerous other restaurants within very easy walking distance. The location of this hotel is near busses, the antique streetcar F Line (get on at Polk & Beach) and the cable car stop at Hyde & Beach and, of course, Fishermen's Wharf. You can ride the bus and/or the F Line streetcar all day for $2 if you get a transfer from the driver when you get on. Our room was in the front of the hotel so there was some truck and bus noise but I solve that problem at night with my ""noisy machine"" (white noise) that I take whenever I travel because I am a light sleeper without it at any hotel. One more plus: this hotel has a concierge desk which is staffed most of the time. I spoke with 3 different persons at this desk and the were all very helpful. I would give this hotel 5 stars except for its restaurant. That's the reason for 4 stars.",4,4,0,0
"Not impressed
This is probably a historical hotel and I stayed here because of conference. The dining room area is perhaps the only place worthy of spending your time at, which is absolutely beautiful 
with skylight shining through the gorgeous, garden-theme dome. The room is old, outdated.
Supposedly I got an upgraded room (because of my SPG status), but it's worse than a typical
room I expect from a SPG hotel. The bath room is small with a small, pedestal sink and 
a small glass top to hold anything else -- no bathroom counter! Very 30's facility for a hotel 
in today's world. The bed only has couple small pillows. The room is very minimal with no 
desk, just a single-person arm chair, couple night stands next to the bed, and a dresser with
a small in-room bar fridge. Other than its garden courtyard for dining, the hotel location is the
only other positive thing I can recall.
The service was not great either. I misplaced the receipt and have emailed and called to get 
a copy -- still have not received any receipt to claim my travel of 3-night stay there -- nearly one month later.
Next time when I'm in SF, even with a conference in this hotel, I wouldn't be staying here --pricy for the room and service you receive at an actually 3-star hotel.",3,2,-1,1
"OMG! Please let me out of this zoo cage.
We stayed there on 08-11-12 and the memory will stay with us forever, HELP! 
To start with the hotel ignored it's own policy of children staying in a room without an adult and allowed some 70 children to stay in rooms all over the hotel and the chaperones were staying in there own room elsewhere. The children turned the hotel into the elephant cage at the zoo. We brought this to the hotels attention and were told they were sorry but they have NO Security on till 11 PM to handle it. Next to our room, We were first greeted by a 4 inch round white stain on the couch,{eeww} counters that still had rings on them from cups or cans, pee stains on the toilet, soap scum on the shower soap tray and a crust in the tub. A closer look at the so called room amenities reveled that there was only coffee for one as well as toiletry's for one. We went to unpack and found a live earwig in the clothing cabinet. At this we decided to have a cup of coffee and found the second one hiding as it was used and still in the coffee maker. As we washed the coffee maker out we found that the sink was stopped up and would not drain. The hotel offered to give us a different room and we chose to look at it first. The sheets in that room had long black smear marks on them along with a bed skirt that had huge stains on it. It was obvious that the sheets had been reused and as we left we noticed the TV looked like it had been wiped down with a dirty dish rag leaving big smears all over the screen. We told the hotel that a least the bed in the first room look clean so we would stay in it and they offered to comp us for the night. We returned after dinner looking forward to using the indoor pool and Jacuzzi. When we got to the pool we found the water to be a milky white and the Jacuzzi would not turn on and at closer inspection it had a yellow foam on it. On the way back to our room we stopped at the vending machines to get something to drink and a late night snack. Unfortunately all the vending machines have been removed from the hotel except for one soda machine that was not plugged in or working. When we got back to the room we found that the TV does not get the 4 good channels HBO etc. when it is raining but you can still watch the other 12 news and sports channels, oh boy. As we resigned ourselves to just get some sleep we discovered that the pillows were half the size of normal ones maybe that is why they give you 5 but on a king size bed it was as much of a joke as was all the rest. We awake looking forward to the so called made to order breakfast the hotels torture continued. The only thing made to order was omelets that you had to stand in line for and were made from eggs poured from a carton not fresh eggs. There was sausage that had been deep fried, scrambled eggs made from the same garbage out of a carton, corned beef hash out of a can, instant grits, diced fried potato's covered in seasoned salt, stale bagels, bread and muffins,etc. 
 All we can say is if you go there after reading this you deserve what ever you get.",1,1,0,0
"Inexpensive, convenient and nothing special
This property resembles a motel - not at all a resort feel. OK for my purposes but I certainly would try another inexpensive place to stay if I had to be in San Diego for a few days again. Internet was very slow and non-existent frequently. It didn't improve even after reporting the difficulty to guest services.",3,2,-1,1
"Great location, good customer service
What the Mave lacks in space it makes up in excellent customer service. As many have pointed out, the hotel full-size bed rooms are small, however the hotel is in a perfect location. Very close to the subway stops and restaurants. About 2-3 blocks away is Subway, Chop It, and a Sophia’s, a good Cuban restaurant. I stayed in the full-size room that had two windows. One faced a brick wall the other a fire escape. My first morning there, I thought that it was dark and cloudy outside only to find out that it was bright and sunny. That is how tucked away some of the rooms are especially the ones closest to street level where sunlight is blocked by the neighboring tall buildings. Because of the location, clean rooms, and customer service I would stay here again, I would just be sure to get a room with a view.",4,4,0,0
"Very Cheap and not safe
We stayed in this hotel for couple of nights in Feb in a minisuite...and we spent a very decent amount per night for the room.First we couldn't find our room on the floor!!! it was so tricky to trace the room...at the end of the hall there is a seperate door (which can be locked from the out side) which leads to a narrow passage to the room??? I was amazed by the greed of this hotel by converting a dingy looking tiny storage room in a mini suite???? and to top it off there is no window or ANYTHING in the room..any body would feel claustrophobic in that room...boy it was like a night mare.Trust me my wife didn't sleep for the entire night in that room..god forbid if there is a fire when you are staying in one of those suite there is no way out...I wonder how they got the approval for that renting that room.Please do your self a favour by staying away from this CHEAP hotel",1,2,1,1
"Highly recommended
We were recently in this hotel for two weeks. The staff is really friendly and the room was always well cleaned. Our room was perfectly adequate for our family (two adults and a child). No specific issue to raise. The parking lot is safe. We will come again. Thanks to all of you !!",4,5,1,1
"Pricey With An Excellent Location! Staff gets an A+
Third trip to the area (2nd this year) and stayed 2 nights in this ""Category 7"" Hotel, The location is almost dead center for most of Chicago's Big Ticket tourist attractions like the Navy Pier, Millennium Park, Lincoln Park Zoo, Willis & Hancock towers, train stations and of course shopping. You can't beat the location for the price as it sits on the magnificent mile. So this trip we decided on the Chicago's First Lady Architecture tour, beach, the zoo and the aquarium as our highlights. So back to the hotel, if your new to the area you will need to know up front that taxes and parking are high (roughly 10%). For this hotel you can tack on $30 - $50 a day for extra taxes and $51 a day for the valet parking. We chose valet parking over the $36 ""on your own""... the parking lot is literally right across the street. So in the future, I would recommend saving your money and opting for the $36 a day version. You must pay for parking somewhere, so it might as well be there close to the hotel. If you’re not an elite member the internet will cost you $15 a night, they have a nice lobby and restaurant with room service. Our room was on the 41st floor facing east towards the lake and we had a spectacular view. On night we even watched the Fireworks from the Navy Pier. So for me it was worth the extra $30 a night above most hotels in the area on or around the mile. Bedding was soft and comfortable room amenities etc were great. We honestly didn't spend much time in the room. My only complaint to note was the ""Fire Hose"" water pressure from the shower. It was literally stingy when we showered at night. But other than that, I would stay here again for the view and amenities. Hope it helps and Thanks for reading. I have room videos on YouTube.
Pros
- Great Location and View from higher floors
- Fast WIFI Internet
- Location (about 2 miles to most Tourist Spots)
- Full service restaurant with room service
Cons
- Fire Hose Water Pressure in Shower

Marriott Gold Rewards Member

RetiredArmyRANGER",4,4,0,0
"Pros and Cons
First, the positives: The rooms are HUGE. We had a suite that included a living room, full kitchen, dining room table, and a separate bedroom. We were on the 24th floor and had a beautiful view of the city from the top.
Now, the negatives: The elevators are slow and jerky. The bed was not comfortable, and was only a queen. The dishes in the kitchen were not very clean. Sort of gross. Lastly, although check-in was fine, when I mentioned it was my birthday, they told me they'd send up a bottle of wine. That was very gracious and not necessary. Sadly, the wine never arrived.",3,3,0,0
"Will definitely break your heart
The only reason that I stayed at this hotel was that my wife is an Elvis Fan and we were intending to visit Gracelands. The only positive thing to be said is that it is close. There is no restaurant and everything associated with Gracelands closes at 5PM. It is a $20 taxi ride to Memphis. The hotel is very tired, air conditioner does little except make a very annoying noise and the only thing on television is Elvis.",1,2,1,1
"Something's seriously wrong @ this hotel
I never wite this but my experience here tonight has been so horrible I don't know what else to do. 
I checked in after a long day and was starving. Poster in elevator invited me to ""order in...because my time's valuable."" I got to my room (light switches produced no light) so by the light of the bathroom light I hit ""room service"" button on the phone. Surpise #2 employee answered w/ ""you have to call the front desk for room service,"" Okaaay. I dial front desk: ""Yes, I was told to call you for room service?"" reply: ""hold on."" Perma-hold. I hang up eventually and call back this time I'm on hold again but eventually am told there's no room service except box lunches. Shock #1. What?! But I have a menu in my room and the guest directory and your marketing poster inviteed me to order room service? ""yes, this is farily new change,"" Bizzare. Told they're going to remodle their restaurant. But their restaurnt is open and I""m welcome to do down there for dinner. They're open until 10 I'm told. Also Bizzare. This is a 3 1/2 star hotel. It's late. I""m starving and exhausted. I get my suit back on go to the restaurnt and see sign proclaiming they're open until 10. Good. Maybe not. A small sign next to it ""says closed but I can order a boxed lunch. It's now 8:20. There are guests eating full dinners in the dining room. I point that out to a server. He says ""we COULD still get you dinner for the next 10 min."" Shock #4 or 5 I've lost count. I order from a very limited menu, and ask to take it to go. THey give it to in china and tell me to just it take it to my room. Okaaay. 
Return to room. Some lights are working. No drinking glasses in my room. Zip. I""m eating salad from a bowl on the bed from dinning room china. It just gets weirder all the time.
There are many wonderful restaurnts near here but tonight I just want food quickly after a long date. Is it too much to ask for what is advertised? Why didn't the front desk tell me there's no food service when I checked in? Why are the posters still up? Why are there menus in my room? Why isnt the staff communicating with the guests what the heck is going on? I feel sorry for them for seemingly not even knowing what's going on but as a guest who pays this much for a room BASIC services should be available and staff should be able to articulate what's up. I blame management. And... STOP advertising the dang room service. That's a start.",1,1,0,0
"Hotel Felix
I read several negative reviews about Hotel Felix after I reserved the hotel through Priceline -- the main complaint being its tiny rooms. This is true, the Q bed rooms are very small. There's barely enough room to walk around the bed and only room for one suitcase to be off the floor. The bathroom is tiny too. My adult daughter and I were on a 3-night trip, and we asked the next morning if we could possibly be moved to a K bed room. I doubted that they would because we purchased through Priceline, but they were able to accommodate us at no additional charge and couldn't have been nicer. The bed was comfy and the rooms were very clean. The hotel is in a nice location, and we really liked it. We paid $130 a night through Priceline -- I tried to get it for less, but $130 was still a good deal.",4,3,-1,1
"They tried!
This was the place to stay for a night in order to attend a gallery opening nearby. Clean and comfortable with a nice exercise facility, and the price was right. However, not much great restaurtants around. It happened their card entry system was down for the day, so they escorted me up and open the door for me every time.",4,4,0,0
"Great Stay
I stayed at the hotel for 3 nights. The moment I walked in, I was greeted by so many individuals, from the doorman to the reception desk clerk. Notably, the lobby host Marichu Alvarez was most gracious and guided me to the different areas of the hotel. The room in the new tower was clean and spacious. The location is great. I would defintiely return to the hotel.",5,5,0,0
"$55 for parking, really?
I like to stay in grand old hotels, and this has a lot to recommend it. However, our first introduction to the hotel was being told parking for the night would be $55, which really seemed outrageous (I think I've had hotel rooms that cost less than this!). Rooms were nice, but ours had a large bump-out structure in the middle of the room, which necessitated that the windows be off-center, making for a rather odd appearance. Although we were on a high floor (21), there was a fair amount of noise from the nearby L (I at first thought it was wind off the lake, but then finally realized it was muted train noise--not terrible, but if you're a light sleeper it might be something to consider). The bathroom was quite large, but I had requested extra towels and there were only two skimpy towels in the room. Also, the next morning when I went to shampoo my hair I found that toiletries had not been adequately re-stocked, which was annoying. We had access to the concierge lounge, which wasn't all that appealing, either in terms of the food entrees or the decor. Breakfast was better than the evening 'dinner', but the tables were so tiny that you really couldn't adequately place two plates on them. We had drinks at the Mercat bar, which was a nice place--they serve tapas there, but we didn't have any. All in all, an average stay, but nothing to write home about.",3,3,0,0
"Nice - not impressive- but services....
Nice, elegant hotel. But a very rude service. I asked to support me for some tickets and direction and they asked me to reserve by myself. Unpleasant experience. 
On top of everything they put me to pay for keeping my luggage after the check-out (the first time ever in 25 years of traveling around the world) and also they taxed me for keeping my Amazon orders for 16 hours... 
Incredible and rude",1,1,0,0
"Nice - but way expensive!
I was here for one night on January 12th for business. It was clean, nice enough, gym was good and room service was fine. A bit noisy outside my room down on the street all night long.
But was it worth the nearly $500 bill for the one night? Probably not. I realize it's San Francisco and was a busy time, but still - Wow! I had to stay there for business reasons, glad it wasn't out of my own pocket!",3,3,0,0
"Excellent hotel!
From the start to the end this hotel experience has been great. We stayed on the 4th floor. Rooms are nice with cool design. We found the rooms quiet. Great location. Good party sceen. No probems getting up to the disco for free after 9:30. I traveled with my boyfriend. Nice staff that always where helpfull and friendly. I would love to come back again!!!",5,5,0,0
"Killed Three Roaches
I stayed at this hotel while attending a memorial service. The greet staff was great but then after being in my room for a while not one but three roaches scurried across the floor. The carpet was old and dirty, the ice machine outside my door was very noisy. The hotel is not in the best part of the town. Breakfast was so so, nothing great. Upon checking out the clerk did not even ask how my stay was and did not even say thank you. Will not come back.",2,1,-1,1
"Very special
This is definitely one of the best boutique hotels we have ever stayed in, and those sort of hotels are our preference. The location is perfect, just out of the hustle and bustle of downtown but within easy walking distance of all the attractions, shops, markets, waterfront, Common and Back Bay. The staff are charming and could not be more helpful. The rooms are excellently appointed (my husband could have stood unter the shower all day, it was so good!) and provide a wonderful setting. The building itself has been sympathetically converted. We didn't have to time to eat in the restaurant, but our room service breakfast was anything to go by, it is very good. This is now our only choice of hotel in Boston.",5,4,-1,1
"Great Location
Great location for all things Times Square; shopping, restaurants, night life. Clean, comfortable, and helpful staff. Breakfast buffet was good, but expensive at $26. Probably better off finding a near by deli for breakfast. As with most downtown NYC hotels, quite pricey but worth it for the convenience.",5,4,-1,1
"Good for what it is
I stayed here in October when I was in town for a school event. I have no real complaints about the hotel, room was clean, staff was friendly and the location is great. It's true it can be noisy at night but that's because the location is RIGHT in the center of everything-- it's a city.. you can't really complain about noise. I wouldn't necessarily pick this as my first choice hotel in SF but it got the job done.",3,3,0,0
"Great for UT Orientation
We stayed here for UT Orientation and it was the perfect location. My husband and I walked to the campus for Parent Orientation and my son walked to campus for all 3 days of his orientation. It was easy for us to return to the room when we needed to and for him to come in late from his activities. The first morning we ate breakfast in the hotel restaurant and although the buffet was clean and the food was good it was too expensive. We ate off of the continental breakfast buffet and for cereal, yogurt, muffins, etc it was $11.95 a person. My husband was not happy so we ate on Guadalupe Street the next morning and for the same price had a full breakfast at Kerby Lane Cafe. The third morning my son and I grabbed juice and muffins at the small breakfast bar in the hotel on the guest check in level. The muffins were very good but again it was way overpriced for 2 muffins and a glass of milk and juice. I realize that we were staying at a conference center where businesses usually pick up the tab for their employee's meals. Maybe along with the UT rate for orientation, there could be an option to include breakfast for either a nominal fee or have breakfast included.
The hotel itself is very nice and clean. I love the modern decor and our room was spotless. The maid service was very good. No complaints. The beds are so comfortable and I loved the shower and bath products.
The hotel is also located within walking distance of some good restaurants. We ate at a Thai restaurant the first night and we tried a Mexican restaurant that the concierge recommended on our last night there and it was very good. My husband and I also walked to the Capitol and to the Bob Bullock Museum during our stay. The hotel is in a great location for visiting the campus and for touring the places above. We never moved the car from the parking garage until we were leaving to go home.
We had a problem when we went to leave the garage as our garage card did not work at the gate but the garage attendant who was very nice came out and he could not get it to work either so he just opened the gate for us without a hassle. You are given a parking card at the front desk when you prepay your parking at check in.
The staff overall is very accomodating and friendly. The only person I ran into who was not was named ""Ana"". She was at the small breakfast bar on Friday morning which was our last morning there. She was not friendly at all and acted as though she did not want to be there. I had to greet her instead of the other way around. She was short with us and seemed to fumble at doing simple things such as putting a lid on my orange juice which took her several tries with several lids and she threw each one down when it did not work. My son ordered chocolate milk (which he had gotten from there the day before from another attendant who was friendly). She failed to include it when we were paying so I asked her about it and she said that they did not have it. She didn't bother to offer anything else in its place before ringing up our order as if my son did not need anything to drink since there was no chocolate milk. Anyway my son told her that he had gotten some from there the day before and that the lady had made him some. She did not offer to do this even though I was staring at the chocolate syrup from where I was standing so he just asked for plain milk instead. Overall it was a very exasperating experience when all we were getting were 2 drinks and 2 muffins. Maybe she is new and not well trained yet. I am in Customer Service at a mortgage company and this is not how you treat people.
I am still giving the hotel an excellent review because overall it is a great place to stay if you are visiting UT and everyone else I encountered was very helpful and courteous.",5,4,-1,1
"Beautiful room!
We stayed here for 3 nights to go to Disney land and Universal studios with our one year old. 
The best part of this hotel is the room itself. It is very spacious and very well organized with very nice furniture. It feels very nice to be in the room. The room is also very clean. Room has big windows. We got it for great price as well. It is easily one of the best hotels we stayed in [way better than Hyatt Santa clara we stayed in just before this for concrete comparision]. 
Their service was also very good - from bell staff, valet parking, room service, cleaning and concierge. We actually ordered breakfast online, as it is hard for us to pronounce spanish names! When we asked for extra sugar for coffee they provided it in minutes.
Bathroom was very clean with a very good mirror for shaving. It had separate shower from bath tub which we found very useful!
You get complimentary WI-FI if you sign up for their membership, although there was some confusion about signing up for it. I had to explicitly tell the hotel that I have signed up for the charges to be removed which they did very quickly. 
BTW, it is very close to Pershing square metro which we used to go to Universal studios. [Aside: Don't take the elevator (lift) at Pershing square station - it is horrible in terms of cleanliness or lack thereof - also try taking 4th st entrance]. There is also a starbucks near by for Chai latte!
Valet parking is a bit expensive at 40 dollars between Monday-Thursday. Other days it is 20 dollars, which is very good for the area.
In summary, this is excellent hotel at great price and we would happily stay there again. Beautiful room, quiet, clean and very good looking lobby and sorroundings.",5,4,-1,1
"Outstanding Rooms!
This was our first stay at the Madison - what a delight. We wanted, quality, value, and location, location, and location. 
Firstly, with new renovations, The Madison was outstanding in every way. From the lobby, bar, restaurant, but most importantly, our room. Upon arrival for our 5 night stay, we were given a room upgrade, check-in, luggage handling, and everything else was effortless. 
Guidemaps, restaurant suggestions, and everything else worked perect. We highly recommend.",5,5,0,0
"Not staying there ever again!
The staff was useless and unfriendly! Our room smelt like cigarettes, musk, and moth ball. Towels are ratty and stingy plus a dirty bathroom. Oh not to forget no one informed us the $40 per day parking until we checked out! There are also many homeless people sleeping outside the building, no frig, no microwave, no coffee maker, and no they WILL NOT heat anything up for you! Therefore bring lots of money to eat out! Management was there for decor! How they got a 3star rating is a mystery!",1,1,0,0
"Dont Waste Your Money
I have stayed at many Wyndhams. The quality of the name usually speaks for itself. That was not the case with this hotel. I paid the Wyndham price for a cheap motel. It was very disappointing. Don't waste your money.",1,1,0,0
"Made Philly brotherly!
Chose this hotel based on New York Times ""36 Hours"" review, and from discovering that it had Barnes Foundation tickets as part of a package deal. Everything from start to finish was superb, good service on phone reservation. Near so much, right in the middle of so many choices. Loved the convenience of the parking lot.",5,5,0,0
"Enjoyed my stay
I enjoyed my stay at the hotel - very clean and the attendants were very nice i would come back again - everything was walking distance to the Rivercenter which was a plus.",4,4,0,0
"Ink 48 Is Great - stay there when in nyc!
At first, I thought the location was too far off the beaten path. But it's a great location, easy access to all parts of town.
The rooms are nice. I stayed at the Hudson and the rooms were soooo small it was ridiculous for $200. The Kimpton rooms are nice, clean and large enough for two people. The prices are typically reasonable.
The staff is amazing. Very friendly and upbeat. They aren't so hip that you feel intimidated. They make you feel welcome. The hotel also welcomes dogs which is nice.",5,4,-1,1
"Terrible!!
I will never stay at another Ramada again. This hotel was filthy, sheets not clean, carpets filthy, bed uncomfortable to the point my back hurt the entire stay. The A/C unit was so noisy it kept us awake.
Very unpleasant experience.",1,1,0,0
"Great Front Desk Staff - FILTHY Rooms and Corridors
I was at a Conference for the International Facility Managers Association in San Antonio between October 30th and November 2nd and stayed at this hotel. It was really convenient to the Convention Center and the Riverwalk, so the location was great. The front desk staff were professional and very helpful and the lobby looked much as you would expect from a major brand hotel.
The problem hit me when I got off the elevator on a high level of the hotel [ yes I have good status with this brand ] dirty hallways. Although the room was a good size I can honestly say I have never seen carpet in a 4 star hotel so poorly maintained. IT WAS FILTHY. There were at least three very noticeable stains that could have been anything from coffee to soda to – you don’t want to know. 
Do yourself a favor – stay at one of the other hotels near the convention center in San Antonio.",2,2,0,0
"Great Place to Layover
Had an overnight layover at IAH. La Quinta had a good price and timely shuttle service to/from the airport.
Hotel was clean, check in easy, and overall stay quite good. I will stay again if stranded at IAH.",5,4,-1,1
"good..
i like the room i stay in...it was spacious big room good size..the only thing i didnt like at at all at night since it next to the freeway u can hear the whole cars trucks ect ...",4,4,0,0
"Great location, reasonable prices and have realistic expectations
I have stayed here twice in the past 2 years, one time alone, once with my grandson.. Location is great -- Penn Station, subway & bus lines nearby & plethora of passing cabs makes getting around easy. Diner off the lobby is 24 hours. Restaurant in the hotel was acceptable to good. Rates are reasonable for NYC. The poor reviews given to this hotel may well be due to poorly considered expectations. Folks, this is an historic hotel and room sizes won't match bigger, newer ones but work well for two people. As for staff attitude ... I lived in the City years ago so was not expecting Mayberry. Reasonable questions asked in a respectful, polite manner were answered in kind, albeit with the classic NY lack of smiles & prolonged eye contact, which should not be taken personally. I will stay there on future trips.",4,4,0,0
"Nice rooms
My family of 5 stayed in two rooms from 7/16-7/20. We had rooms 608 and 708 and each had one room with two beds and a separate bathroom and then a living room with pull-out sofa and another full bath. We could have shared one of these units especially if our children were younger (ours are 16,19 and 21). The rooms were clean and our a/c needed service one day and someone came right away to repair it. The breakfast was cereal, oatmeal, toast or bagels, muffins or pastry and apples. It was enough to start the day and the rooftop dining was very enjoyable. The hotel is a very pretty, well-kept old building in a great location to easily walk to shopping and restaurants.",4,4,0,0
"not too pleased
room was clean...but sheets were very wrinkled..looked as if they had been slept on..bathroom..ok...tub was extremely slow in draining...took at least 20 minutes for water to drain out....same with sink....",2,2,0,0
"Excellent staff and location!
I stayed here for a weekend trip with a friend and it was perfect! The staff was wonderful and the hotel itself is nice. We arrived in the morning and as expected, our room wasn't ready yet. But it was no problem. The staff graciously stored our luggage and said they'd call my cell phone when the room was ready. Sure enough, they called later in the afternoon to let us know the room ready. Every time we walked into the hotel, we were greeted which was very nice. And the rooms are clean and basic, but a great value. After all, you're in nyc, no need to spend a lot of time in your room. The subway is literally outside the door and it's nice to have Macy's, Duane Reed, and other stores across the street for your convince. Also, the business center is great. We purchased Broadway tickets online and printed them off for free downstairs. We had a little problem trying to get them to print but the staff helped us out.
Overall, I had a really wonderful experience here and I'll definitely be back.",5,5,0,0
"New hotel to the Loews family
Loews Hotels recently added this hotel to its family on June 16th, 2012, and what a welcome addition it is! It is attached to the Hollywood and Highland Shopping Center and the Thomas Dolby Theater (formerly the Kodak Theater). Hollywood sign is visible from many guestrooms. A stone's throw away from Hollywood Blvd and all the main attractions that has to offer...Grauman's Chinese Theater, the Hollywood Walk of Fame, Ripley's Believe it or Not, Wax Museum....lots to do here! Hollywood Bowl just up the street. The wonderful Loews guest service and food has followed! I highly recommend it.",5,5,0,0
"Great place to stay in the heart of the city
Came to town on a business trip and didn't want to stay in the big chains. So glad I didn't. This little hotel has all the charm of the French Countryside, complete with the hand-written receipt. Left the window open at night and enjoyed the ding ding of the trolley, and blissfully slept in for the morning. Everyone I ran into was friendly. Would totally recommend it to anyone.",5,5,0,0
"Underwhelming
As a Renaissance property, higher expectations were not met. 5 minutes or less from the airport. Plenty of parking. From the outside, the building looks fairly new. They are undergoing an exterior renovation. The lobby is nicely decorated, but ""under-furnished”for its size. The staff is pleasant, though they were non-responsive to my three separate requests for extra towels. Also, don't bother asking for a Band-Aid at the front desk, as they evidently don't have them. They do sell Band-Aids for $4 in the gift shop. Hmm? They have a business center, but it's not gratis so bring your credit card. The food in the restaurant was fine and is typical fare for a hotel. I stayed one night in a double room. The room was clean, but it did have a musty smell upon first inhale. The bathroom is large and clean. The room deco and furniture are dated. The credenza in my room was noticeably worn and visibly chipped. The lounge chair was uncomfortably springy. The beds were uncomfortable as well. Too springy and loose. Any movement by one person is easily felt by anyone else who might also be on lying on the bed. I'd really like to rate this as 2 1/2 circles, only because I had greater expectations going in.",3,3,0,0
"Huge rooms and good location
This hotel has huge rooms, comfortable beds, large bathrooms and a small fridge in the room. There are no bells or whistles, but it's clean and spacious, plus the view from the sky gym is amazing. The gym is small, but functional. The elevators are slow. Hotel is close to the theater district, but is a few blocks away from the subway which is inconvenient when you have luggage.",3,4,1,1
"terrible choice for a romantic night away
I booked a 4 star hotel in Boston on Priceline and thought I couldn't really go wrong. I never, ever guessed that I'd get stuck with one double bed. What an awful choice for what was supposed to be a romantic night away, the first since we had a baby more than a year ago. The double bed was tiny, an anti-romance and anti-sleep buzzkill. The sympathy-less front desk clerk wanted $50 to ""upgrade"" to a different tiny room with a queen bed. Plus, the bathroom was so tiny that you had to wiggle the door around you just to be able to use the toilet. Every sound traveled into the room until we stuffed towels around the door. And service in the restaurant was laughably bad (though the original Boston Cream Pie was indeed yummy). The location is great but I recommend you choose someplace else nearby.",1,1,0,0
"Room 304
A premium on space as it was difficult to negotiate with two average sized suitcases on the floor but this is more than compensated for by the delight of staying in an historic building. The staff were wonderful, attentive and efficient. We found the room generally comfortable and were pleased to have so many windows for fresh air. Any traveller who doesn't take earplugs as standard kit is courting disaster. Contrary to the last reviewer, we found the cleanliness of a good standard. Breakfast suited our needs but, as with many other places in the US, we were disappointed by the lack of spring/summer fruits that would be standard in Australia. After a day of heavy duty sight-seeing and walking, complementary afternoon tea in the guest sitting and dining rooms was very welcome. Yes, the garden is a gorgeous oasis and we dined al fresco one evening and the meal was excellent. Location is a bonus with the historic attractions an easy short walk and Washington Square is just around the corner.",4,4,0,0
"Worst Hotel Ever
The hotel and its management are quite deceitful. When I phoned in our reservations I was told it was not pet friendly and could be made allergy friendly ; ie removing feather pillows etc. Not the case. The staff is rude and gievs a deer in headlights look to every question. Our room smeleld of mold and must, the door did nto properly close, the bathroom facuet leaked and flooded the floor and the towels were full of long , black hairs. Never mind the gym is a closet with no lights and to get to get you walk across an unsafe parking lot. We were so disgusted we refused to pay, demanded our car from valet, and checked out after 1 1/2 hours. Did I mention the large human fingernail on the lobby floor that didn't seem to faze staff? Horrible Horrible. Never stay here unless you want feel dirty all day and all over. I'm sure had I stayed I would have left with bedbugs or some kind of disease. HORRIBLE.",1,1,0,0
"HH Gold/Diamonds - Lower Your Expectations
I recently stayed at the property for two nights while attending a conference across the street. This review is based on my experience as a HH Diamond and the amenities I received. 24 hours prior to my arrival, I checked in on-line. To my surprise, the hotel had pre-selected my room to a King Executive with Mini Bar. Great, now I don’t have to ask about an upgrade when I check in. 
Location – Pro’s and Con’s. The hotel is centrally located to all the major shopping areas, and somewhat accessible to the highway. If you’re a single traveler, be careful walking outside on your own. I encountered several aggressive homeless people. Avoid Turk street.
Check in – This hotel has over 2000 rooms, as you can imagine, the queues can be long. There is a dedicated HH line and I had no wait in line. I was given coupons to use in the restaurant for continental breakfast and the usual complimentary Wi-Fi. The lobby looks like there is a tech conference going on. There is a large sitting/common area in the center of the lobby and everyone is on their ipad/iphone etc. It’s very busy and noisy. There is a Starbucks, and be prepared to wait. If you go out the front door, turn to your right and the end of the block, there is another Starbucks with no wait.
There are several different wings and elevators. Do make sure you take the correct one. I was in the tower where the HH members are located (so I was told) 32nd floor. As for the Executive room – well, I was not in an Executive room. I’ve stayed at Hilton’s as a Gold or Diamond for 8 years, and I know what an executive room is like. No water, slippers, robe, welcome amenity. In fact, not much of anything. The mini bar had blue painters tape on it in the shape of a big “X” – In other words – out of use. I would not have been irritated had I not been told I was upgraded to an executive room, but I was and my therefore my expectations were higher. Later on I spoke to the front desk and inquired about my room. I mentioned all the things that were missing in my executive room. The agent acknowledged that I was not in an executive room, those are located on the 42nd floor. I let her know that they falsely marketed the room to me. When I returned from dinner, I had bottle water and bath robes. Apparently several of the rooms have been updated, mine was not and it was quite dated. The bed was comfortable, the view was nice, and the shower pressure was good. Not much else.
HH Continental breakfast in the restaurant was wonderful. You could upgrade for $10 more for hot eggs –not worth it in my opinion as there was so much other food available as part of the continental. Also includes juice and coffee. You can also redeem your coupon at Starbucks, but not the better value here.
NO EXECUTIVE LOUNGE at this property. 
I did valet park my car at $50 per day. Steep, but comparable to other properties. The valet attendants were extremely helpful and polite. They provided clear directions to get back on the highway.
Hilton Management – Please correct and properly market the room type on the website. Don’t falsely market the room as an upgrade when clearly it’s not. Given the choice, I would not return to this property again. I would look for a smaller property with staff that can provide more personal service. It’s kind of hard to do that here with the amount of rooms.",3,3,0,0
"Disappointing Donatello: not much quality behind the marble facade
When I booked this hotel, the website stated renovations would be complete by February 2012. Now the website says by April but I wouldn't count on it. Our room had been renovated, although there was no safe yet installed and one window didn't close properly. Combined with the very thin glass windows, this made noise a serious problem. On the 9th floor at the back of the building, we were awakened at 7 a.m. on our first morning by a very loud and long (2 hrs) protest. Workers at the nearby Hotel Frank have been picketing for over a year and they want everyone to hear them. Protests continued through the week, culminating in a day long siege that began at 7 a.m. on our date of departure.
Best thing about this visit (aside from leaving) was the housekeeping staff -- friendly & efficient.
Average things: Front desk service.
Worst things: #1 - NOISE. In addition to outside noise, the plumbing is incredibly noisy. The toilets sound powerful but are not. Security personnel need to turn down their walkie-talkies while patrolling hallways. #2 - Showering was slightly dangerous as the water temperature fluctuated wildly depending on whether or not anyone else was using water. #3 - WiFi is hands down the slowest I've ever encountered -- anywhere in the world. #4 - Zingari Restaurant. Very average food & service and very overpriced. #5 - At check-in there is talk of a ""welcome package"". Aside from a map & some generally useless discount coupons, this is really a pitch to get guests to attend at 90-minute pitch about Shell Vacations.",2,2,0,0
"Clean, comfortable and reasonable
Myself and two female companions stayed two nights, about a week apart just around New Years 2011-2012. One of the nights was New Year's Eve in fact. The rooms were clean, comfortable and felt safe. The price was very good. Access to Rt 295 is very convenient. A Publix supermarket is a short walk across the road and there are easily accessed We'd stayed at another La Quinta in Charleston, SC the wek before and were pleased with the price and amenities so we're pretty much sold on them for reasonable, clean and safe overnight stays while on the road. The complimentary continental breakfast at this one in Jax was a little lacking compared to the one in Charleston but it was still ok. I'd stay here again without hesitation.",4,4,0,0
"Great home base for fun NYC weekend!! Clean, nice room, friendly staff!
We were spending a weekend in NYC - me, my 16 year daughter and her friend and my 12 year old son. We arrived very early on our first day and were not able to check in at that time, which was fine, I didn't expect to. We came back at about 3:45 and then initially were told our room was still not ready...but within a couple minutes a room was ""located"" for us and were collected our bags and went to our room. We had a double queen room and the room we got was oversized..with a pull out couch too! The beds were comfy and there was a big new flat screen tv. The front desk staff was very friendly and though we didn't use him, the concierge appeared to be very helpful to the folks who were gathered around him most times of the day! I had one slight issue..since I had 2 reservations (one paid, and one free using Marriott Rewards points). Even though I pointed this out to everyone I spoke to, asked over the phone and in person to be sure it was noted that we were staying 2 nights in the same room...housekeeping thought we were checking out after one night and our room keys were both deactivated after the first night! It all worked out fine, but it seems like that would not be that uncommon of an occurrance..but nobody seemed to be able to figure it out! We got a great recommendation from Keisha at the front desk for a place to eat breakfast...Madison Restaurant, which is at 53rd and 1st. The french toast was amazing, and the coffee wasn't bad either!!! 
Just to elaborate on the location a little.... this hotel is a good location, but it is a bit of a hike to Times Square. It's a little closer to Central Park...take a nice walk up 5th Avenue on your way! Also there is a drugstore/convenience store next door...get your snacks and drinks there if you need something at the last minute!! 
Overall this is a great hotel...I was able to get a reasonable price for NYC in the summer too! I would stay there again!!",4,4,0,0
"Hip
This place is very hip, cool, clean and efficient. We stayed there last week for most of week one of the US Open. The hotel is extremely convenient to the 7 train which runs you out to Flushing Meadows in about 25 minutes. Note...we did run into at least one of the big tennis stars on site and heard more were staying there. Overall our stay was great. The hotel is very hip in style and the check in and check out were very efficient. Our room was the ""loft"" room and was very clean and comfortable. Surprisingly quiet for 3rd floor facing street. The ""living area"" was very small but worked well for our suitcases and used the desk as a place to put stuff. The sleeping area was nice being separated and both areas had a flat TV on the wall with good HD for many channels. The bathrooms have many mixed reviews on this site and probably deservedly. On the one hand, they are very stylish, modern and well appointed. The shower is very cool and large. On the other hand, the ""open"" concept does not provide for much privacy and the lighting was not good for my wife putting on makeup. Overall the lighting is very low and more moody than functional. We read on iPad's so wasn't a problem but for the over 50 crowd (us) the low light is a challenge at times. Would also suggest a small coffee maker in the room although the free coffee in the lobby was fine. Service was also very friendly when needed with an attentive young and cheerful staff. We had one tapas meal down at the Bar Downstairs and it was very cool with good food and wine and a nice atmosphere. Overall it was a good stay and we might stay again next year for the Open.",4,4,0,0
"THE PLACE TO STAY ON BUSINESS
I booked this hotel for 20 rooms for a week long training. The staff is very friendly, the place is new and very clean. The woman at the front desk in the morning was very friendly and helpful. Terry on the over night shift was great!!!",5,5,0,0
"Terrible Hotel
Our room smelled musty and old. There were holes in the wall. Mirror missing. Was loud all night with people yelling and partying outside their rooms until around 4am. We asked to change rooms and were given a room on the third floor. It was much quieter however room smelled of urine. Says newly remodeled however all that is done is a terrible coat of paint on the walls. WIFI did not work. TV did not work in either room. Bedding was very old. Pillows were old and flat. Will never stay here again.",1,1,0,0
"Worst Marriott stay ever
We normally stay at Marriott, it's the chain we accumulate points with but I can honestly say because of this hotel and the staff...that will probably be changing soon! The staff was rude and very unhelpful. The pillows were unbearable; we called to ask if there was anything they could do and they pretty much all but told my husband ""we don't really care"". The computers and printers in the business center weren't working, no one cared or offered to fix when we inquired at the desk. The ONLY nice person we met on this trip was the bartender and he gave us some great tips for eating at North End but other than that, the location was the only plus of this hotel. The worst part....it was incredibly expensive!! I'm very disappointed in Marriott and how they have allowed themselves to fall victim to the ""we don't really care about our customers' routine that so many others have done. Good thing the hotel didn't ruin our stay in this beautiful city!",2,1,-1,1
"Good stay, but not perfect.
I wanted to give the Crockett four stars, but just couldn’t.
As others note, the location is great. Aside from being able to step out of the hotel and straight to the River Walk, you can’t do much better (literally right behind the Alamo).
The exterior and lobby area are nicely maintained.
I was disappointed a bit with the room. It was clean, but the room décor was a bit tired, dated, and not a match to the traditional styling of the lobby and exterior. It had a dated 90’s look to it (the bathroom was a terrible shade green). Bad pastel color scheme. It is time for the room to be updated (and in a way that respects the history of this great building). I’ll also add that the bottom sheet of the bed was too small; it didn’t reach to the foot of the bed. The mattress was an absolute rock. 
The room was VERY quiet. We were at the end of a hall, so I’m sure that’s why (room 615). That was a nice surprise given that most historic hotels tend to echo and just be all around noisier.
Breakfast was my biggest gripe (something most people here seemed pleased with). On both mornings we were there the breakfast area was just overwhelmed. On day one there were not plates, waffle batter, or clean tables (we had to wait for a table, then had to bus it ourselves). It looked like one person was trying to maintain it herself, and she was doing all she could to keep up (she really was working her butt off). The next morning we went down, saw that things were just as bad, and walked to Schilo’s Deli for a fantastic (and cheap) breakfast; Great place for breakfast or lunch (just a couple blocks away).
The styling of the room (dated and mismatched with the historic nature of this hotel) and the breakfast were my two big nitpicks. 
In comparing it to the Sheraton Gunter (stayed there a couple years ago); the Crockett is in a better location (for us at least). The rooms at the Gunter matched the aesthetic of the rest of the building (overall nicer). I thought the Crockett would be a better value, but without taking advantage of the breakfast it isn’t. My wife stayed the Hotel Indigo (Alamo) last year (also a historic building). It’s about a block from the Crockett. No breakfast either, but she was pleased with her stay. I think that if you want downtown and don’t want to spend the high prices of some of the better known options (Hilton Palacio del Rio, La Mansion, etc.), any of these three would be good choices.
Overall we had a good stay. If the deal is right, I would stay again without hesitation. Maybe some room renovations will be in the near future.",3,3,0,0
"week end review
there was a group of young ladies in the 2 rooms above ours, my husband had to go up after midnight to ask them to be quiet. We were in town for 2 regattas, and were getting up at 5:45 am, so we were not happy at being kept awake so late.",3,5,2,2
"Be There and Square
This hotel is right on Times Square! Spectacular views, nice clean rooms, great service and awesome bar. Drinks are great, but be prepared to pay NYC prices which is usually almost twice as much as the rest of the country. We enjoyed our time there and would repeat! This hotel is definitely on the recommend list!",4,5,1,1
"Love the Lobby Dog
The entire experience was wonderful. Especially liked Romeo the lobby dog. Lived in SF for 28 years and now had the chance to stay at the Triton. It did not disappoint. I'll be back.",5,5,0,0
"Housekeeping Stole From Room
Yeseterday mornign we discovered that items were missing from the room. I brought the matter up with the front desk, who put me with the housekeeping supervisor. She checked and confirmed that no items were turned in by the housekeeper? She offered to check with the person who cleaned my room, but said that she was not in today so she would ask her when she saw her and call me if she knew anything about my missing items. I explained that i would call the police to report the theft from my room, and within 10 minutes she produced one of the items taken and let me know that I would be reimbursed for the other item. Sorry for the mistake...Mistake!! 24 hours later and the hotel manager has not bothered to call me to discuss how I will be reimbursed for the missing item...let alone for the meeting that I missed due to this theft. I'm in hotels 200 nights per year and have only had this happen one other time in the last 20 years...also happened to be in Columbus at Holiday Inn Express.",1,1,0,0
"Presidential suite
Upgrade to Presidential suite was sweet! We contracted with this hotel for a large convention of close to 400 people. They were most gracious, working with us when the meal number soared at the last minute. The hotel as a whole is very easy to work with for a large convention. 
While there has been extensive renovations on some floors, the Presidential Suite was a little tired. The large dining table is marred and the furnishings are not what one would expect in a PS, but i cant complain. Bar prices are a little high ( $9 for a glass of house wine) but service was great.",3,4,1,1
"boutique hotel, lacks sophistication
Overall, this was a pleasant stay. The hotel itself has a trendy vibe. The rooms were large and clean. They knew it was my husband's birthday, so a cute little gift bag of chocolate covered pretzels and toffee chocolate covered pretzels were delivered, which was an extremely nice touch. My only ""but"" in this experience is that it lacks a certain ""polish"" or ""sophistication"" that i was expecting to receive, based on viewing the website and reading about it. The staff was fairly young and talkative, but lacked polish when interacting with guests. My husband and I usually like staying closer to Rittenhouse. This location was kind of sketchy if you continued walking south. I'd prefer the Sofitel or Hotel Palomar, but wouldn't knock this by any means. Just a matter of preference.",3,5,2,2
"da Vinci Motel???Choose any other place instead...
This hotel is a joke...They should be called da Vinci Motel. Starting with the breakfast (a few muffins, a few slices of bread...and a long line) and ending up with the ""comfort"" from the hotel, the room (heater does not work, the walls do not isolate the noise from the elevators or from other guest which are walking), the gym is actually a place where you cant do anything, other than possibly hurting yourself; expensive ""limited"" parking (maybe a few spots since they rent the rest of their parking to the apartments from the neighborhood)...And if bad luck pushes you to stay in this ""motel"", dont take the stairs because you might get lost, so confusing! You will need to go across the whole place to get from one destination to another. I've booked thru expedia.com and I've told them they should not do businesses with this place. They are not Better Business Bureau accredited and now I know why....Be aware of this place and stay away!",1,1,0,0
"Long on pretention, short on customer service
My husband I and I spent last week-end at the W hotel. We are what made the trip awesome, not the W hotel. My impression of the hotel is that they have tried to create this ""phony"" expensive world for the ""cool"" kids, and if your not one of the cool kids forget about getting service, let alone a good morning from staff, except for the man cleaning the rooms. The morning we left there were two men, I think they were suppose to be doormen, that openly spent the 45 minutes that we waited for our shuttle leering and gesturing at women walking by. Neither one of them attempted to make any contact, nor offer help to my husband nor myself. They reminded me of something out of American gigolo. I found them both disrespectful and objectifying towards women. They made my skin crawl!
The room was starting to look shabby. If you like to feel like your in a cave you'd like the room. We called the front desk for two items, never received them, and the clerk was rude. I think I was bothering her. The bed was awful. My husband had a sore back the three days we were in NYC. The music that is played all day creates this sleazy atmosphere. The hallways are very dark, and I didn't feel comfortable walking by myself. I felt bad for my husband because he went through a lot of trouble and money to book the trip. The hotel again did not add to our experience. Shame on the W for trying to create false impressions. Install some lights, get rid of the techno music, and train your staff to understand that they should be trying to please the customer, not the other way around. Differently not family, nor couple friendly. Maybe a good place to come if your a ""swinging single, and want to score some action!!!""",2,2,0,0
"Nania - Work in Progress
I have raved about this hotel in the past and then fell out big time with the new owners a year or so back. I vowed never to stay here again until I met the new owners when they were in town to cellecrate the re-opening of the refurbished bar. After several bottles of corporate Chardonay they persuaded me to stay again and write an updated review. Here it is.....
So far the refurbishment is limited to the ground floor open areas and the 8th floor suites. The old restaurant and the library bar are gone and have been replaced by a creche and a railway station buffet bar. Sorry big nobs but it does not work. What was a cosy warm (but arguably dull and damp) environment has been replaced by an open area where there is no privacy and no demarkartion between what is bar (adults) and not bar (infants). The bar itself is dysfunctional (bordering on dangerous) in that it has high chairs that someone will eventuallyfall off in the not too distant future and sue you. Every single person I met (and I truly mean everyone) expressed emotions ranging from concern (polite) to fear about sitting at the bar - and this was not helped by a TV in a mirror that agian serves no purpose. It probably looked great on some graphic designers lap top in New York but in the real World it sucks. 
The refurbished suites are not much better. Granted the old Yellow decor (which had over time acheived an organic tinge of yellow that the original makers could never forsee) has been replaced by a 'trendy' shade of grey - but that's it. A few extra twiddly things in the bathroom but nothing new (I was not upgraded so I did not get to try out the bed). But for most folks this makes no odds because the rest of the hotel is just the same as it always was and further refurbishment wont take place until the fall.
On the pluss side (and it is a genuine plus) the door locks/keys have been replaced on all floors so the electronic keys now work more than once.
Nania...... you enter into a modern looking, but disfunctional ground floor (with no butler or automatic front door) pass through reception and press the call button for the lift. When the lift arives you walk through the back of the wardrobe into another world, much older, much darker and very yellow and it reminds you of ....?
This is work in progress, although thankfully whilst I was there there was no work (or progress) being made, and I honestly believe that the new management has good intentions but I dont know what they are trying to do with the joint. If you want a boutique hotel, this is not it. If you want a 5* hotel, this is not it. If you want a family hotel, this is not it. If you want a hotel that caters for business people, this is not it. This hotel has lost its soul.
Let's hope the WIP helps find it a new soul.
I will return and keep you updated.",2,3,1,1
"Be careful with this hotel
This hotel reservation dept is a scam! I made a reservation and the amount due 3,473.35 USD was immediately charged to my credit card which I payed. One day before my trip, I received an email telling that the reservation had been cancelled and that it would take me 10 days to get a ""refund"". I never asked to cancel the reservation and they probably did that because they are overbooked. They said they cannot accomodate me in another room at the same special rate they had offered. Actually they cannot accomodate me at all because they are fully booked. If you are looking for a place to stay in NYC go elsewhere. Flatotel is not reliable at all. You might end up homelles as I am now. On the eve of my trip I dont have a hotel to stay in NYC and all they can tell me is that they are sorry.",1,1,0,0
"Meeting expectations
As a budget hotel I got everyhting I expected with the exception of two things. It would have been nice to have a shampoo packet in the room and the TV receptioin was very poor. Only about 8 channels came in clear.",3,3,0,0
"Nice central place
We stayed in this hotel in during late July and chose this hotel for it’s ideal central location and for the price. Cheap for NY and for this location, close to Time Square and to subway stations to go all over NY. The room was clean and provided enough room for two people. The desk staff were friendly and helpful. The only downside would have been the small, actually tiny, breakfast room. We ended up taking our food into our room and having it there or eating outside. It’s a shame because the food was ok and it is included in the price of the room.",4,3,-1,1
"Lovely hotel
Spent one night here on business andthe location is a must for those that want to be close to the centre of the action. Room was lovely and had good views. Service was great too but I felt that younger colleagues were being closely watched by their managers....for example I made a request at the front desk and the reservation clerk called her manager who said no. That was fine and she dealt with it very well. The off-putting bit was her manager calling back the woman I was facing (I was still there whilst she printed off my bill); asking how I'd responded. Another colleague on the conceirge desk was watching the whole scenario closely too. In the end a small thing but didn't make me feel that the service was particularly natural (something that Mandarins normally excel at) but rather a requirement by the management. However, maybe I got the trainee and this was the only blip in what was a great stay.....",5,4,-1,1
"Avoid this hotel
Hotel front desk needs new management. When we attempted to check in on a holiday weekend we were told our rooms were not ready at 4 pm but that they would be ready in 20-25 minutes. The excuses kept coming, (i.e. staff called in sick, guests from previous night trashed the rooms, etc.). Every time we checked back it was a new excuse. We finally were given rooms around 6 pm. We had dinner reservations for 6:30 pm at the wharf and barely had time to change our clothes and call a cab. We wanted to check in and enjoy the ""manager's reception"" before going to our dinner but could not due to the late check in caused by poor planning on the part of this hotel and staff. Elizabeth, the manager on duty, was the worst person I have ever come across in many years of travel. The e-mail response from corporate and the actual manager several days later did nothing but convince us to avoid this hotel and chain in the future.",1,1,0,0
"Very Rude - staff and unreliable room service
Rooms say room service closes at 12. But actually closes at 11. When you order something at 11:05. You are 5 minutes told that sorry you should have been told that! 
Terribly rude staff. for 350$ a night you can get a lot more",1,1,0,0
"Great location, fun rooms and awesome robes!
Love the location, it's right down the street from Boston Common and across the street from a cemetery. The room was very quaint, but missing a coffee/tea maker. The bed was extremely comfortable and the bathroom was quite nice. I love the robes, it was animal print and really comfortable. I stayed two nights and thoroughly enjoyed it.",4,4,0,0
"Worst. Hotel. Ever.
It had the worst service and staff I've ever experienced. They lost my reservation, charged my card twice, and were incredibly rude. They rationed the towels like it was 1944, and the rooms smelled horrible. It was a terrible experience, and I will not be going back or recommending it to anyone.",1,1,0,0
"Room stunk like smoke, sheets smelled
I checked out after the first day not knowing if I would find a room in another hotel.
I would not recommend this hotel to anyone.",2,1,-1,1
"In the mix and plenty to see
I recently stayed at the Westin in Philly. I was close enough to walk to all the historic locations I wanted to see. I also walked to Pat's and Geno's to eat a Cheesesteak. The service at the hotel was top notch, friendly, very elegant and clean lobby. I would definately recommend staying there. There is plenty of shopping also, some of it in an indoor mall hooked on to the hotel. I have no complaints.",5,5,0,0
"DISCUSTING PLACE/ C,LONG
this place is crap very, very very, nasty it stinks the bed are nasty the floor are nasty, the people are nasty, do not stay here unless you like dirty nasty places. this company is ripping honest hard working travlers who are looking to relax on there trip... also there are lots of fire hazzards in this poor excuse for a hotel, i will be calling the fire mashell and reporting what i saw the matanance man do with bare wires. the lady in the front is to lazy to pick up the phone. there is tons of gang signs every where. i booked through travelocity and will never use them agian. i hold them as responsable as the rip offs at red roof inn lackland",1,1,0,0
"What a great Hotel and Location!
The warwick was a smaller downtown area hotel that is not far from the Pike's Market and TONS of great restaurants within short walking distance. One of the best restaurants was in the lobby of the Hotel itself! Great drinks and ambiance. Free Parking received with our booking. What a terrific find! I will definitely stay here again when in Seattle.",5,5,0,0
"Very bad service
I´ve reserved a room with two bedrooms and two complete bathrooms (we were 5) and when I got there I was sent to a different room. I´ve asked front desk to change but got an answer like ""this is whar we have and we can not do any changes as we do not garantee the room with 2 bathrooms"". After a day discussing with them I had to find the email sent by them saying thatthe room was exactly as I described to be sent to the rigth room that had a probelm with the windows so the noise was terrible and the wind also (I had to put towels to aoid some wind).",1,2,1,1
"Sanctuary Hotel Time Square
Just off Time Square. Superbly situated for all the sights. A quiet, small and friendly hotel 'tucked in' amongst the big buildings. We loved the decor and we appreciated the friendly, helpful and personal service of the reception and concierge staff. They recommended an excellent restaurant and managed to get us tickets at a very good price for a show we really wanted to see- after we returned to the hotel disappointed when told by ticketmaster in Time Square that we could only be seated separately and at twice the price. The room was small but very well arranged and decorated and had everything we needed. The breakfast was good - and unlike most other hotels we looked at was included in the room price. Breakfast arrangements were a little 'refectory' style but it all added to the charm of the place. We will defininitely book this hotel for our next trip.",5,5,0,0
"Nice Hotel in the Center of NY
We Visited NY for vacation and stayed 1 week in the Hampton Inn Times Square South.
The hotel is right in the Center of Manhattan and a perfect location to start your sightseeing trips.
The staff is very friendly and courteous.
Breakfast is typically American with Bagels, Toasts, a lot of sweet stuff, omelette, waffles etc.
Nothing special but way enough.
We would always recommend the hotel.",4,4,0,0
"Good location
I recently spent two nights at this hotel. The room was clean and reasonably comfortable. The hotel has a coffee shop, which is located near its restaurant. I wish the coffee shop had longer hours. The staff at the hotel was friendly and although the valet parking was a little pricey, the service was great. 
The hotel is located right near the water and has awesome views; we stayed on the 20th floor. It is also conveniently located -- it is not far from the downtown stores and restaurants. I wouldn't mind returning.",3,4,1,1
"Comfy and Cozy
I had brought a group of the students I work with here as well as colleagues. We stayed here for two nights, we had a block of private rooms and two suites. Therefore, we got to see lots of great artwork inside the rooms. 
The beds were super comfortable and private rooms came with a little refrigerator. The suites came with fridge and microwave and had access to fire escapes.
They offer free continental breakfast which was adequate and sufficient, nothing fancy though just bagels, toast, fruit, muffins, and coffee/tea/juices.
We all enjoyed staying here and would love to come back in the near future!",4,5,1,1
"Spiders and Pubic hairs
I feel duped by this hotel. The ratings were high and the website seems nice so I was excited to call this place home while we house hunted in the area but as soon as I walked in the room I couldnt wait to leave. We shortened our stay and found other accommodations in town. It was dirty and small and nothing more than a cheap motel, not the charming little place depicted on the website. I found 2 spiders crawling in my bed and in my suitcase and my wife found someone elses pubic hair in the shower! YUCK. There was a mad rush for the free breakfast in the morning it was nothing more than some fruitloops and 1 waffle maker and some stale bagels, with a bunch of unruly children and families. When we were checking out I did peek into some of the other rooms closer to the hotel office and they seemed a bit nicer- with out the nasty pastel bed comforter, but I will never go back and would never want anyone else to either. Thank goodness it was cheap or else I would be even more upset. I dont know what all the hype was about. we stayed on the side to the left of the reception and pool. maybe we just got a bad room but I doubt it. Also the toilet ran into all hours of the night.",1,2,1,1
"Great Location and Staff
I was pleasantly surprised by the location of this hotel. I had no idea that there was a wide variety of shopping and food within walking distance. The staff was also very helpful and welcoming. I'm looking forward to my next meeting in Austin so I can stay here again! Oh and there's a reading light in the headboard... what a nice touch!",5,4,-1,1
"Remodeling in Progress
There was no maid service of any sort for our room, not even ""light touch"". We constantly had to hunt down trash bags and clean towels for our group of 7. There was no continental breakfast either. Our room wasn't very clean either. We had to have somebody come to clean the bathroom after finding hairs in the tub, on the toilet and around the sink. Our room hadn't been remodeled yet, but other family members with rooms were. We had one of the niggest rooms in the hotel, with a tiny fridge, and smaller rooms had a full size fridge. We had a lot of food go to waste because of this. Also, there was remodeling going on in rooms near ours, so we were woken up by the sounds of drilling into cement, and even had our water turned off without notice. The front desk told us they had no control over the construction crew. Disappointing stay for us, but other family really enjoyed their room.",2,2,0,0
"most comfortable bed!
We only stayed one night, the room was impeccably clean and the bed with the extra pillows so comfortable! A very busy hotel check in and out took only a few minutes, friendly help all around. would stay again, highly recommend this hotel right in the heart of the action in Boston!",4,5,1,1
"First stop and last
We stayed at Super 8 right after arriving in LA for the first night of out tour. The room was very dark, small and noisy. The towews were dirty and poor. The breakfast was very poor and there were not many seats available. The hotel employee is not very willing to help at all.",1,2,1,1
"Very Disappointed this time!
I stayed here on the night before Thanksgiving since we had tickets for the Macy's Thanksgiving Day Parade, and for once it was a personal stay. I was very happy to share this hotel with my sister and niece. I spoke about how great this hotel was, how the service was excellent, etc. well this trip I was extremely disappointed. I have stayed here many times and even wrote a wonderful review but the past 3 times I have stayed here have been a disappointment, which is why I'm writing this review. I probably got the smallest room in the hotel. Note: do not stay in the rooms that are in a catty corner, you can't even open the bathroom door without having to go in sideways. I am a Diamond member and I understand that it was a busy night but I should have at least gotten a room iwth a city view instead of airconditioning vents, I didn't even get a complimentry water or was acknowledged as a Diamond member. It would have been nice to have that oooh la la factor since it was a pleasure trip with family.
The room was extremely hot and as many times as I tried to adjust it the temperature stayed a constant 76 degrees. Hormonally things are stiring and I was up the entire night sweating. The windows are supposed to open a crack and no matter how much I tried they wouldn't. 
It was just a quick overnight trip and we checked out by 6:30 am so I can handle anything for about 18 hours but again, I was just very disappointed in the service and the room at this hotel.",3,2,-1,1
"Quirky Hotel
I stayed at the Standard in June 2012, I was in LA for work and this hotel happens to be close to our offices. It has a very retro style going, I thought it was cool for one night. The rooftop bar was nice, I didn't try their food, but I had a drink and the crowd seemed very pleasant.
My room was pretty plain, just the essentials, which is all I needed. I thought it was odd that there was a glass separating the shower and the room itself. Since I was staying alone, it didn't matter because nobody could see me, but had I been there with my husband, I would have flashed him left and right while showering. So if you like a little privacy while you shower, ask for a room with some privacy in the shower.
I only ate breakfast in the hotel and it was VERY good. I asked for eggs whites (and rearranged the menu as I typically do) and they were very accomodating and the food was very good.
If I had to go back, I'd stay at the Standard, I liked it overall.",3,4,1,1
"You didn't come NYC to sleep!
I have done my homework prior to the stay and so there were no surprises. Shared a bunk bed room with another buddy for 2 nights and that was enough. Room was as a big as a car park lot. So go figure how 2 grown man elbow ourselves as we tried to change clothes etc. Luckily both of us travelled light so luggage storage wasn't an issue. But then again, treat it as a place just to sleep, so should be ok. Toilets were clean, but then again, sharing a common toilet may not appeal to many. The elevator broke down during my stay and climbing stairs weren't fun. Room is musty and dark. Thankfully it's winter - I wonder how people deal with summer....ALL THE BEST IF YOU ARE ON THE CHEAP! Cheers!",2,2,0,0
"Very good....however, not great for 5 star property
Ritz Carlton properties are always of high quality -- which is what you expect of 5 star hotels at this price point. The hotel is quite nice - rooms are large & comfortable. The in-room coffee service is higher quality than most & I always appreciate when evening turndown service includes bottled water. The bathroom is ok, not great. Surprisingly, the comfortable chairs have no lighting so need to rely on light on bedside table or natural light during day (yes, I know this is a nitpick). In room safe is small. Hotel service is, as expected, very good. Staff is helpful and accomodating - & a lot of staff available to help. Gym is nice sized & well equipped. Being in Nob Hill - if choosing location for proximity to local sites, need to be aware of the hills. On the positive side, walking to/from the local attractions provides an opportunity to elevate the heart rate & burn off a few extra calories.",4,4,0,0
"The grounds were nice to walk around!
We just came back from a conference at the Resort.The grounds were very pretty and the staff was friendly.We were very disappointed in the room we were given.The room was on the 2nd floor and we could hear the noise from the lounge at night and if a group was sitting in the outside lounge area.The room had a view of a very large tree and the roof filled with wires and vents.When the ac went off the door to the room would make a nosie like a door slamming.There was a snack shop where you could get a cup of tea or coffee in the morning if you didn't want to eat in the dining rooms.They did have some nice chairs all around the main area to sit in and relax.The pool area was nice and had a water side.We walked the paths around the resort and they were nice.",3,3,0,0
"Our first boutique hotel but NOT OUR LAST!
We had booked an apartment 8 months before our trip with the perfect location, amenities, price.
Last minute they cancelled and refunded our money via email ( literally two days before traveling)! I spent hours and hours looking for a suitable replacement and ended up choosing The Pearl. We loved the location, the staff was friendly and helpful, the room had a wonderful modern vibe with great attention to detail. We asked for a bathtub and the bath was actually big enough to enjoy and still had the shower. We opted for the room with refrigerator and microwave which was totally worth it. good work space, plenty of room for clothes , suitcases ( we don't travel light). We did not miss the big hotel lobby hustle and bustle nor waiting for elevators or walking great distances to them. This was quiet, sleek and a really lovely space. The windows even opened which is rare. Also quiet for the center of midtown and minutes from the broadway theaters and time square. The market is right at the corner for in room water and snacks. The rate on saturday jumped substantially which is typical. Next trip we will plan to come before or after saturday as midtown and time square are descended upon. If you don't have to be there saturday...don't. We will absolutely come back to the Pearl we loved it. Also free wifi!",5,5,0,0
"Should be called S Hotel
“S” stands for sorry because everyone working at this facility seems to be sorry or apologize for something. Having stayed at a few other W properties I had high expectations of this hotel.
As a Platinum member of the SPG program I expected a priority Check In line. Since there wasn´t any I approached a clerk and she said she could check me in right away. Other guest in line started complaining and because she couldn´t handle this guest I opted to make the line and wait for my turn.
When I asked the clerk about the priority check in for preferred guests she said that W hotels did not provide this benefit, something that is not true. She and the Welcome Desk manager were sorry for the inconveniences.
Imagine my surprise the following morning to see a priority check in sign up at the Welcome Desk.
Suite was big, nice view of the lake, very comfortable. Bathtub wasn´t properly cleaned and room amenities were incomplete for the duration of my stay and the AC worked at times. I contacted Welcome Desk to let them know about these and again they were sorry.
Lobby Bar and Whiskey Sky were great. Staff was very friendly and helpful. Drinks were quick to come. 
The whatever/whenever service was mixed. I asked the clerk on the first day to book dinner reservations and he simply didn´t call to confirm, I had to approach him on the lobby on my way out to find out he couldn´t book it, he was sorry. On the other hand, the guy that was “on duty” on the second day was extremely helpful, as he managed a way to get us a spot on the restaurant I wanted and provided me the service I expected from Whatever/whenever.
I also booked a car and the fee I was charged was way over what Whatever/whenever confirmed to me. It´s been over a month of my stay and I still have not been reimbursed that money. I contacted the hotel and one more time they were sorry but they simply didn´t do anything to try to make it right.",2,1,-1,1
"A fine start for the trip of a lifetime
Stayed here from the 22nd to the 27th of Feb 2012. Really nice hotel! The staff were friendly and very helpful. The room was quite spacious, considering how small NYC hotel rooms tend to be. The Queen size bed was without doubt the most comfortable bed I've ever slept in. The Large shower, room was definitely a bonus as I'm a bit of a big old boy. Oh, andThe Room was cleaned and linen changed every day. Nice touch
The widescreen TV was a bit temperamental and difficult to wake from 'sleep' mode, however I discovered that if you hit the 'power' button on the remote TWICE, it will wake the TV up. (go figure)
There's wired or wireless internet available, which was a godsend as I brought my laptop and called several people using Skype, which saved me a fortune in roaming charges. If you are going to bring your laptop, you might want to consider bringing an extension cable because (in my room at least) the only available plugs were quite some distance from the desk. Maintenance lent me an extension cable though, so all was well.
There's a large safe in the room as well so you can have peace of mind with regard to laptops, passport and money. The heating in the rooms is apparently adjustable, though I never quite figured it out myself, although I'm sure if you ask the friendly staff at reception they'd sort it for you.
The continental breakfast thrown in was a really nice touch and if you're on a bit of a budget could save you some money in the long run.
Great location, right in the heart of Chinatown, with little Italy just around the corner. Authentic Chinese and Italian food, and perhaps more importantly, Italian coffee, just round the corner - what's not to like.
Grand St subway is a five minute walk down the block. The B and D lines taking you quickly to within easy reach of all the major attractions.
A good way of seeing all the sights is to take the Grayline tour bus. This is a hop on hop off bus system that works in three 'Loops' Downtown - midtown and uptown. Costs $44.00 and ticket is valid for 48 hours.
You can book at reception.
Almost forgot to mention, they provide a coffee maker in your room as well. I used that to great advantage.
The only downside to my stay here and it certainly is not the fault of the hotel, is that I had an adjoining door into the next bedroom and the inconsiderate b******s next door would slam their door at 4am and have loud conversations till they went to bed (usually between 5 & 6am) so I suffered quite a bit with sleep disturbance.
Having said that though, this hotel was amazing value and all for about £80.00 a night. Will definitely return.",4,4,0,0
"WTF Sometimes you need to cut loses
Having stayed at HIE over 75 times in the last 2.5 years ,I grew accustomed to a certain level of service/ security etc. Had to go to dallas for 10 days for work at which time the 2012 State fair was going on plus a Huge medical convention at Dallas Convention center ..All Hotels in area were booked a month out but I thought id a found the one hotel I could count on ..and for Some reason they had room ??? Should have been a flag.. At anyrate I booked for aw eek and Have to tell you , I Checked out inside 3 hours ... The other reviews about cars being broke into etc ..and funny Bus. going on at the rooms are true to me now that Ive been there / Hang up phone calls and vehicles , the same vehicles Cruzing the parking lot . .Plus for a Hotel only 2 years old stinks of bleach / Worst hotel experience ever .. Holiday Inn .. Maybe you should write this location off as a loss and move ... I mean seriously cars with flat tires sitting in your parking lots ..etc I end up at Fairfield Field inn/ right Now they are my preffered Chain.",1,1,0,0
"Stay at your own risk!
My family and I stayed at Town & Country Resort this past weekend for the Cal State games. Terrible experience!! The reservation staff gave wrong information regarding using a debit card. We asked for extra towels and never received them. Had to call multiple times so my kids could have towels to use when getting out of the shower. Kids running all through the halls! When we called to complain, we were told sorry we couldnt find them when in fact the security guard specifically spoke to them. The noise continued and I asked to be moved to a different floor, to no avail. We were told we would receive complimentary continental breakfast which was completely FALSE! Wrong information all the way around. Terrible place to stay and the staff is not helpful at all with the exception of Janet in the Lost & Found. Stay at your own risk!!!",1,1,0,0
"Great Location!
Stayed for 3 nights at The Prescott. Fabulous location. It was a 10 minute walk to the Moscone Convention Center and 3 minutes to Union Square. Very pleasant staff. I would definately stay again. I went to Sears Fine Foods for breakfast and it was great (5 minute walk..tops). They offered free coffee and tea in the lounge in the morning and wine in the evening.",5,5,0,0
"Wonderful hotel in San Francisco
We stayed at the Omni during the U.S. Open and they were so great. They immediately explained the transportation to and from the Olympic Club. Everyone was so friendly and helpful that within the first 10 minutes at the hotel, I felt at home. We got in early so we couldn't get into the room but they assured us it would be ready when we returned from the golf. They directed us to the complimentary guest coffee area and we relaxed until we met our friends for golf. We were given a lovely room on the 13th floor facing California Street and were worried about the noise from the cable cars but the room was very quiet. In fact we never really heard much at all from other rooms or outside the hotel. The room was comfortable and the bed was great. I do wish that they would provide some feather pillows instead of the solid foam type. We had breakfast in the hotel restaurant which was very nice. The only problem was that they had a party of about 50 people that took over about half the restaurant and were very loud so it was difficult hearing my husband talk. The waiter said that they didn't have a private room available for the group. Regardless, we still enjoyed our breakfast and the wait staff was very nice. The Omni is a lovely hotel that offers wonderful service and rooms. We will definitely stay there again!",5,5,0,0
"The best Holiday Inn for S.A.!
I have stayed at all the Holiday Inns' in the San Antonio area and this one beats them all hands down. This place shines in all ways. I ate super at the resturant and it was great. The chef even came out to speak with me and check if I was happy with his food! I could not find a single thing that would be less than perfect. 
I stay at tons of different Holiday Inns- so many that I can not usually remember them a day or two later...but this one? Oh yes, I remember it. I will be staying there from now on.
This one has a good location- you can get around the area pretty quick from here.
I am only sorry this was the last one on my list to check out in town. 
Stay here and you will be pleased.",5,5,0,0
"Crowne Plaza
We stayed for 4 nights with our two young teenage children. The bedroom was comfortable and kept clean although the bathroom did need some updating and repair. We enjoyed our stay here as the staff were exceptionally friendly and helpful - they are an absolute asset to the hotel.",5,4,-1,1
"Beautiful Hotel, Welcoming Lobby
Stayed at the Omni for a long weekend with my son who is moving to the city. The staff is exceptional and the hotel is impeccably decorated. I am a designer and was so impressed by the decor that I took several pictures in order to duplicate the look for one of my clients. The lobby is welcoming, with plenty of seating areas so it is easy to meet with friends/business associates in a comfortable atmosphere. Rooms are very comfortable and the maid service is OUTSTANDING. Everything was replaced on a daily basis and arranged beautifully when you returned to your room. Above and beyond even most 4-5 star hotels. The hotel is fortunate to have such a great housekeeping staff. Bar area is nice...not terribly overpriced, and the gift shop serves Starbucks coffee, breakfast pastries and fruit at a reasonable price for those on the go. The free parking is a bit inconvenient, as it is quite a hike from the main hotel, but small complaint since it is free. Pool area is beautiful. I would say that for those picturing a hotel close to Galleria restaurants and nightlife, this is not the place. It is a little off the beaten track, as you have to get on the freeway for a bit to get to the main Galleria area, but the travel time is less than 10 minutes. All in all, a great experience. Highly recommended.",5,5,0,0
"Bar Person Tried to ban me from the hotel for asking DIRECTIONS
I was so happy to see your hotel on Sunday night. I have stayed many times in NC and FL at A Loft Hotels.
When I checked in last night I was given room 410 - I think this room was maybe not ready for a guest, but this was the best of your hotel.
Woke up this morning for a long 12 hour day, your ""person"" on the desk could not even pick her head up to say ""coffee machine is broken""
Came back at 6:45pm to sit at the bat and meet me most ignorant staff member I have ever come across in any hotel 
""can I get a beer please"" She looked at me like I was a killer. I got my beer..... ""can you tell me where Capital Grill is or Fogo de Chao"" to be told - we have a computer for that. ""can you tell me if their is a decent steak restaurant round here"" to be told - I am busy cleaning and don't have time for you. I replied with 'how do you speak to a customer like this"" only to be told I will have you removed from the hotel. 
I asked for the manager, a very nice lady who listened about everything, only to tell me she had been here a week. 
Is this how you teach your staff to treat customers?
Checking out of the hotel at 5:30am after two very poor nights, the reception area was empty - The man working that area stood outside by the pool smoking. His attiture sums up this hotel.
Paul Allen
Room 410",1,1,0,0
"I am sure it was great in its time, but it is 2012
I came here for a conference. I had read the reviews thatbthis facility is outdated and was ready for it. All reports are accurrate. This place was probably great at its heyday 20 to 30 years ago, but now it is just blech. To make matters worse, while I requested a room in the Palm Towers, I was placed in one of the "" ranch rooms"" and I did not feel safe. As a single woman, I generally avoid outside entry rooms on lower levels at all costs. I was placed on the second floor of an outside entry room that was closento the highway. I voiced my concern and I was told this was my only option. Also, the tv had terrible reception and the walls were thin. The hotel charges five dollars to use the fitness center, which is is great need of cleaning. I ended up leaving a day early and trasferred to a different hotel. If I attend the same conference next year, I will stay somewhere else.",2,1,-1,1
"Nice location and room but very noisy
This hotel is very well placed for visiting San Antonio. The hotel is very nice and our room was spacious and comfortable with a great shower. I thought the valet parking as USD39.00 per night was a little steep. One downside was, we were on the city side of the hotel, and it was very noisy with traffic noise, trains etc all night so we did not sleep that well. Even though the staff were great and the room was good and it was good value for money, because of the noise I am not sure we would stay here again.",4,3,-1,1
"Awful, arrogant, waste of money
I am right now staying at this hotel, i got my booking via Livingsocial. Once I got here they pretended that they cant find my booking even though it was booked on their website. They treat you like a criminal when they find that it is livingsocial offer. This hotel has a motel6 standard but triple their price. Car Park set you back $22/night. Front office are arrogant, unhelpful people with attitude.
they call it ""continental breakfast"", all you get its a bowl of cheeritos and coffee. 
MY ADVICE, DON'T WASTE YOUR MONEY ON THIS HOTEL,",1,1,0,0
"Poor Service, Run Down Property, Nice Location
A friend of mine and I stayed at the Sheraton City Center for one night on March 31, 2012. It was not a very pleasant experience, and I would generally recommend that people avoid this hotel if at all possible. I have stayed at Starwood properties around the world, as a family member of mine works for the company. This hotel was by far the worst Starwood property I have ever stayed at. 
For starters, the service was absolutely HORRIBLE. After checking in (which took longer than usual since there were only two employees at the front desk), I arrived at my room and found that there was only one queen bed rather than the two double beds I had requested upon booking. Not a huge deal, as I understand this can happen from time to time and I know the hotel was fully booked for a major event in town. However, when I called to express my frustration and at least ask for a rollaway bed, the hotel staff were extremely short with me and told me that my room was not big enough for a rollaway bed. Something about how it would be against the fire code (which raises questions as to why they would even design rooms so small to begin with, but whatever). This was again frustrating, but what made the situation even worse was that every employee I talked to had an attitude with me, almost as if I were annoying them by even making such a ridiculous request. One of the front desk employees even became sarcastic with me, before suggesting that my friend sleep on blankets on the floor. I was truly shocked by the way the hotel's employees treated me - this unaccommodating attitude was certainly not something I was used to at Starwood properties. 
In addition to the poor service, the hotel in general was just a mess. The hallways on my floor were covered in a strange dirt-like substance, and the overall decor of the building was just terrible. Everything in the building was worn down, and to say the carpet in my room was ""dirty"" would be an understatement. Additionally, the bathroom was extremely dated and the shower head was barely attached to the wall. There were two very rough towels in the room, with no additional blankets, bathrobes, or etc. However, I will say that housekeeping was fairly quick to bring additional blankets upon request. 
Overall, I would give this hotel two stars, as the location is great and I got a pretty good rate. However, I did not encounter a single hotel employee who treated me as a valued customer. I have never felt so unwelcome in a hotel. Stay here if you must (primarily if you get a great rate and need to stay in a central location), but its definitely worth a few extra bucks to stay somewhere that will value you as a customer.",2,1,-1,1
"Ripped Off-Literally
Stayed one night for business and paid $49 for parking my car to wind up with a medicore room with a dripping sink. The real annoyance came after checkout when I realized that although I locked up all my valuables in the glove compartment and only gave the valet key to the attendant, I neglected to remove the coin changer I keep completely stocked in the center console. Since I hadn't used any change since the day before when I stocked it and the only time the car was out of my control was when it was parked for $49 in the Westin garage, someone there helped themselves to a $1.30, figuring, I guess, that I wouldn't notice the small amount missing. Pretty sleazy for such an expensive place and a sad experience for one of Starwood's platinum guests.",2,2,0,0
"Fall Fun in NYC
After taking the time to read every review on Trip Advisor about Pod 51, my best friend and I booked this hotel for four nights in October 2012.
We booked a twin bunk pod (no bathroom, but it does have a small sink/mirror to do hair/makeup - yeah!!). As expected, the room was tiny, however, very functional and comfortable! We stayed on the 2nd floor and at the back of the hotel. Using the fan in the room, we had enough white noise to cancel out any noise from outside and inside the hotel. Slept great! 
The shared restrooms were small, but adequate. Not once did we have to wait for a bathroom/shower to open up. My only complaint (if you call it that), is the hook to hold a towel or clothes is on the opposite wall of the shower. A hook next to the shower would be very helpful. 
The hotel is clean, staff friendly and the location can't be beat! A two minute walk to the subway (get the 7-day metro pass - it's worth it) and 15 minute walk to Grand Central/Central Park. 
I would stay here again in a heartbeat!! Great for those on a budget!!",4,4,0,0
"Great Service, Great Location, Great value! Highly Recommended
Recently stayed at the Magic Castle and had such a pleasant stay. There was 5 of us and we stayed in a 2 bedroom apartment. It was very spacious with a separate living room, dining and kitchen.. Very clean and comfortable. All the staff we dealt with at the front desk were so friendly and helpful they even offered us discount vouchers to Madam Tussauds and told us where the best places to go in LA and places to eat. The hotel is in a awesome location literally one block away approx 5 min walk from Madam Tussauds, Chinese Theatre, Walk of Fame etc. They also have a great heated pool which was open 24/7! The hotel had many inclusions.. they had complimentary continental breakfast daily, free WIFI, free snacks, chocolates, sodas, etc! We also got the morning paper daily with a reminder of the weather temperature for the next day so we were prepared! There is a laundry on site as well costs $1.50usd for a load of washing or a dryer. We parked our car at the hotel also for cheap nightly rate! Great Hotel with great rates!",5,5,0,0
"Watch the Sea Planes
Stayed here for a wedding over Labor Day Weekend. GREAT location; hubby and I walked to several good breakfast places and the Seattle Center. South Lake Union Streetcar stops very near the front door and is only $2.50 to get you downtown and back. Really liked the access to the lake and the ability to see the water.",4,4,0,0
"Not up to par with most Comfort Inns
The good - The staff did their best to be helpful in a tough situation. the beds were extremely comfortable and the room was spacious and clean.
The Bad - the front desk staff was overwhelmed and not well trained. It took over 45 minutes for them to get all of our group that we had brought into rooms. The girl helping us even admitted that she did not know what to do. We had traveled for 4 1/2 hours and had a conference to get to that evening. We arrived early enough to get rested, but the check in process was pathetic.
One of the rooms had water poring out of a light fixture in the bathroom. One of the ladies in our group was in her late 70's and they moved her from this room to a room upstairs and on the other side of the motel. It was ridiculous to have made this poor older woman have to walk so far to another room because of bad maintenance. 
The hot breakfast was supposed to start at 7:00 AM. Again, we had a deadline to get to the conference we were attending. They were not ready by 7:00 Am and instead of apologizing, they made excuses as to why they were late and told us to stay away until they were ready.
The check out process was, amazingly enough, slower than the check in process. The poor girl checking us out said that her training was not sufficient to help her check our group out. I had to leave and they assured me that bill for the rooms would be as we had planned. Once we got back home, i called to complain and was assured that the person that made the group reservation for us would call me back the next day. that's been over a month ago and I have still not received a call.
I will absolutely never bring a group here again. The negatives of this place FAR outweigh the good. I have rarely encountered such poor customer service.",2,1,-1,1
"Nice but can be noisy
The hotel interior is a pleasing mix of Victorian and old San Fran style. There are a few hidden surprises including a very nice courtyard with a swimming pool. Rooms were very comfortable and the location is right in the middle of the action. In fact that is where I'd say the trouble is. The hotel really needs triple pane windows for the room facing Geary St. as that are can be very noisy. The aftermath of events in Union Square can last 'till 4am or later... and street noise picks up around 6. Those rooms do come equipped with ear plugs but I'd recommend skipping the view and taking a room in the middle of the hotel",5,3,-2,2
"Leaving me on hold/not responding to my call on bed bugs
I have stayed at this hotel a couple of times and thought it was a good place to stay downtown. However, I just stayed there and was bitten by bed bugs--my whole arm--and they put me on hold for the ""manager"" for over 15 minutes. I emailed and received no reply!
I would think that they would treat this with more urgency due to the risk of not dealing with their infestation because it will only get worse.",2,1,-1,1
"Terrible Customer Service
I really, really wanted to like this hotel. I am normally not one to complain and very easy to please, but as someone who worked in customer service for about 10 years, I was horrified at the the staff behaved and the way management handled things when problems came up. Let's start with the positive: the hotel is chic, clean and has a great sports bar. 
The problems with staff began early, when my sister (who was sharing my room) discovered most of the lightbulbs were burnt out in our room. It took about 45 mins for ""engineers"" to come fix the problem. We went to the pool bar, where the bartender ignored us and refused to wait on us. We had just driven in and weren't dressed up yet, so he focused on the group of cougars next to us who were dressed to prowl. After about 15 mins of no service, we gave up and went to buy wine at the gift shop. There was a horribly rude, homely girl working at the gift shop. We were trying to decide whether to buy wine since the cheap openers were priced at $8 (ridiculous) and the girl rang it up anyway and just kept repeating ""THAT WILL BE $_____"" in an annoyed, condescending voice. We hadn't even decided if we wanted it or not, then the other girl who was nice opened the wine for us so we didn't have to pay the additional $8. 
The biggest, worst problem of all occurred the next day when it was time to leave. The parking attendant told me I had to pay with credit card when I handed her cash for parking. Then the machine ate my card. No one seemed to think this was a big deal, but I had to get my friend to the airport in 2 hours. The first ""manager"" who came down was of no help. He just stared at me like I was stupid for being upset about my card being stuck. I had to ask him for an apology. 45 mins later, another manager came out and apologized and offered us snacks from the gift shop. She assured me that I would not be charged for parking and that my card would be retrieved shortly. About 30 mins after that, I got my debit card back and we raced to the airport. On the way out of town, I tried to get gas and guess what? My card's magnetic strip was ruined and wouldn't read. Thankfully I had enough cash to get home. 
It gets worse.....when I got home, I checked my bank statement and saw parking charges and an additional $15+ charge. I waited a few days thinking it would clear. When it didn't, I called and a manager was supposed to call me back and didn't.....so I called back. Eventually I finally got a girl who had been trained in customer service who saw the notes on my account and told me I had ""accidentally"" been charged by the gift shop girl for the ""complimentary"" snacks when my card was stuck in the machine. She was not able to help me and two phone calls later, I finally spoke to a manager who removed the charges.
Maybe this was a freak accident that all this went wrong, but I did not appreciate the way the staff handled it like it was no big deal. I will avoid all Omni hotels after that horrible experience!",2,1,-1,1
"Not what it used to be
Over the past 10 years or so this has been my budget motel of choice when I come into S.F. for a weekend. The location is great and the free on-site parking is worth a lot in this part of town. For a budget motel I don't expect much, but each time I've come it goes downhill a bit more. This last weekend was the worst, and will be the last. The carpet was filthy - huge stains a foot or more across and smaller stains all over. It was a cold, foggy weekend and the heater didn't work. I only discovered this one evening, and by then the only thing the front office person could offer me was an extra blanket! Every piece of furniture had nicks or broken corners or loose hardware. The upholstered chair seats were stained. I think, perhaps, one by one they're renovating the rooms, but that's no excuse for putting someone in a room that is way overdue for major help.",2,2,0,0
"Great Location.
I just recently returned from staying at the Hotel Pennsylvania New York. I was concerned about staying here after reading some of the reviews but we met a nice gentleman on the plane who asked where we were staying and when I told him he said ""that is a very nice hotel"" I asked if he was sure because some of the reviews were a little sketchy. He commented that I shouldn't read reviews. When we arrived I was pleasantly surprised as the lobby area was nice and grand. That wore off pretty quick after it took 45 minutes to check in. Upon checking in we were told that even though we had reserved a King size room there were none available and would be given a double instead. I asked if there would be a price reduction and was told that since I had prepaid there was nothing that could be done about the price. It was late and I was tired so I just let it go. The clerk then said that we could look into changing to a king size room the next day. As we proceeded to get to our room I saw what others had mentioned in their reviews. The hotel has not been updated and the carpet and walls were dingy. As we opened the room I was disappointed. The walls had paint peeling and the bathroom had not been serviced. I called the front desk to mention about the bathroom and the person on the other end of the line seemed bothered. After 1 hour maintance finally took care of one problem. When I requested housekeeping I felt that I was a bother but was told they would be right over. Needless to say they never appeared that night. I was so distrubed that I slept in my clothes. The next day housekeeping did come but my request to change to a king room was once again denied. It was finally on my third night my request to change to a king room (the one I had reserved) was granted. I will say that the king room was in much better shape than the double room we had been staying in. The walls are very thin and you can hear everything. Now the positive thing about the hotel is it's location. It is located in Midtown Manhattan and is right next to the subway. There were always people and police officers around so I always felt safe. Would I stay there again? Probably not.",2,2,0,0
"Nothing out of the ordinary
This Hilton Garden Inn is pretty much like all the others. We had to stay three nights here over the weekend for a wedding that was in town and they met all of our needs. We got the paper in the mornings, they cleaned the room for us when we were gone, they had free coffee and cookies all day, and the place was kept very clean. We didn't get a chance to check out the pool or the fitness center though. I'm assuming they are just as clean as the rest of the hotel. The breakfast was good in the morning, as they had mostly everything you could imagine. They would even make you an omelet if you requested! 
The beds were comfortable as usual and my fiance was in love with their feather pillows (as he always is, haha).
The parking was kind of a pain as it was shared with a restaurant. When we would get back late we would have to park so far away from the doors and I hated it, mostly because my feet were always hurting from my heels. :o) That would be my only complaint, the parking situation. Other than that, we had a nice time!",4,4,0,0
"Room ok, front desk staff not so ok
Booked in for 2 nights, the gentleman, who appears to be the manager or owner, does not have very good people skills. The night desk clerk (or manager) was no help when we requested an extension cord, and the next day, when we requested to extend our stay 1 more day, she was quite snarly on the phone and then the 2 staff members argued on what needed to be done to extend our stay, even though we were still booked 1 more day. 
Location was our biggest convenience. 
House keeping was adequate the first day, but not so much the second day, but we had just returned to the room and possibly they prefer to not have the guest in room. 
Breakfast set up is typical, but very spread out and you are stopped if you attempt to take anything to your room other than coffee.
There are 3 hotels right in a row, make sure you don't stop at the first 2. Talked with local people and there have been A LOT of problems at the other 2, red roof and super 8.",3,3,0,0
"great hotel
i stayed in the holiday inn express from nov 30th till dec 3th 2012 and it was such a nice little hotel room was a little small but very clean the free wi fi and breakfast was a great bonus and the free teas & coffees was fab too!! it was so close to all the attractions of newyork city and macys was only 4 blocks away!! i would definetly stay in the holiday inn again the staff were great too!! just can not say anything bad about this hotel!!",5,5,0,0
"Most helpful hotel in the CITY!!! WHAT A RELIEF!!!
we were having an outing for our friend's 25th birthday party. the original hotel we checked into *cough* *cough* The Holiday INN on 26th was exceptionally nasty. Long story short, we were transferred to the lovely TRYP Hotel! Immediately we saw a difference in the customer service, in the presentation, and the overall experience. Chanel and Danny were so helpful and welcoming! The TRYP was super accommodating and amazing. Thank you so much for a great stay and a great experience. We will tell our friends and most certainly be back!!!",5,5,0,0
"good location in the heart of mid town
I stay at the Hitlon NY a couple times a year. Always for business. Its in a very good location, walking distance to most of the mid-town tourist attractions and Central park. The subway is right next door. 
If you are staying in the hotel, try to get a high floor as the street noise can be intrusive. And, remember this is NYC, please venture out to eat - you are much better off than paying exuberant prices for the hotel food - especially the breakfast!",4,3,-1,1
"Not what I Expected
I agree with some of the previous reviews that I find it hard to believe this hotel is rated so high. The lobby and elevators are VERY small and you have to use the bellman because there are stairs leading to the front door and front desk so if you have a heavy suitcase, it makes it difficult. Valet parking was inadequate as you're on a main road in Boston and just have to pull off to the side of the road. No one spoke very good English as mentioned in a previous review but I can live with that. Our view from the room was horrible but it is in an excellent location...1 block from Newberry Street. I did think the beds were wonderful and agree that the bathroom is rather small with no areas for actually unpacking your toiletries. The service in the restaurant the next morning was probably some of the worst service I've ever received and they weren't even busy. Coffee was never refilled. Had a complimentary continental breakfast which was nothing but a basked of breads of which they only had 1 croissant left so my friend and myself had to split that. I've stayed at The Lenox and would definitely recommend it over this hotel. I would not stay here again. Go with a Hilton or Marriott before you stay here.",3,4,1,1
"Hotel is ok, noise levels are a real problem
We should have stayed 6 nights, we bailed after 2 ! Hotel amenities fine for the price BUT noise levels unbearable. Arrived from Australia after 22 hours of travel,jet lagged but needed to stay awake all day to combat jet lag, early check in was great. Returned to the room in desperate need of sleep at 8pm, train noise unbelievable. In a state, called reception near midnight to be told trains finish at midnight, no they don't, more like 12.45am ! Requested a room change for the next night, staff very obliging but new room not even a little quieter. If we want to get more than 4 hours sleep a night, had to move hotels !",2,2,0,0
"A Sanctuary with updated touches
Located on West 47th St., just a half block from the TKTS booth (which you can practically see from the hotel's steps), lies the minimally marked, but dramatically lit, Sanctuary hotel. At night with its uplit facade, carved wooden doors and red carpeted stairs, it looks more like a nightclub than a hotel. 
The exterior must have been a deliberate choice, because the public spaces inside share this modernized baroque style. I affectionately dubbed it ""Cher Meets the Jetsons."" The front-to-back lounge has dim lights, dark, vibrant saturated color palette, ornate crystal chandeliers, seating nooks, multiple glass-fronted fireplaces and a tufted leather reception desk staffed by very friendly, enthusiastic workers. Though I didn't have extensive dealings with the folks there, they seemed super helpful, as I heard them working closely with other guests regarding airport transportation and local activities while I was checking in and out.
I opted for a $30/night king room upgrade to Room 301. The design motifs carried through to the room with the floor to ceiling tufted leather headboard and crystal chandelier. The room was quite spacious, for this property if not NY in general, with every nook used wisely to maximize storage. I had two windows overlooking 47th, which did make for some noise, but nothing that anyone used to a city would find excessive. The sort of free-floating glass cube rainforest shower was lovely, but may not be for everyone. If you were a couple this could be quite inspirational. I don't know if the double bedded rooms have this feature, but despite the presence of a curtain to draw around the exterior of the cube for privacy, this would be a weird setup for people traveling with children. 
Each night of my two night stay, I had drinks with local friends at the bar. Cool setup, but it need some polishing. Night one, the bartender opted to yell over to us for our drink orders instead of coming over to get them. Night two the bartender lacked any ice for drinks. Really? A bar without ice probably needs a little more organization in the back. Though both people were pleasant, this was a weak link in the chain of experiences.
In short, the design choices were bold, but well done. The staff and location were superlative. The breakfast is a good deal for the price point, though the bar needs a little more polishing in some of its practices. I could easily recommend this hotel to most people for that, but with the slight warning it might not be the best place for families.",4,3,-1,1
"Fell a little short this time
This was the second time my family stayed at the Hotel Monaco in Baltimore and the third Kimpton property (The Argonaut and Monaco Hotels in San Fransisco) in which we have stayed. The first visit to Hotel Monaco Baltimore was shortly after they opened a few years ago and the serivce has fallen off in comparison. The desk staff seemed very disinterested and disengaged when presented with small requests like re-filling the coffee urn at the desk lobby in the morning. Myself and several other customers waited over 20 minutes for fresh coffee or left in frustration to find it elsewhere. The ice machine on our floor was broken for 2 days and the machine the floor below was overburdened and non-productive. The housekeeping staff on my floor informed me they had been aware for at least a day but it had not been fixed. I like the Kimpton hotels in general and I still rate this one a 4 overrall, but they could easily be a 5 with some minor customer service tweaks.",4,2,-2,2
"What a wonderful experience
The property was beautifully kept up, with Palms around the swimming area, many tables and seating areas adjacent to the pool as well as other seating throughout the property. The staff was very helpful, and went so far as to allow me to use a computer in the office to print off my tickets to the space center when I had difficulty using the computer and printer provided for guests. I brought my two kids aged 23 and 16 and we stayed in a 2 bedroom suite which was very spacious and comfortable. I would definitely stay here again if I was in the area, and would highly recommend this property to others.",5,5,0,0
"Perfectly acceptable experience for a business trip at a reduced room rate.
Four Seasons is not a brand I would normally stay in for work or vacation due to cost. This is in no way a reflection on the hotel just my price range. I would not be able to recommend Houston Four Seasons unless there was a reasonably good deal on price. I did not feel there were enough unique selling points to justify it. Also the Quattro restaurant was not great. Breakfast and lunch food and staff were very good but dinner (which is kind of its Raison d'être) was very poor and I returned my food. I am not someone also who requires large amounts of food but the portions were small and my colleague and I had to go and eat at House of Blues (even though she did finish her Quattro food she had another course out). I consequently read reviews on Yelp and others seemed to have had similar experiences. I also felt there was a disconnect between the front of house and kitchen which was also highlighted by others' reviews. Overall this comes back to the coordination and training of staff.",3,3,0,0
"OK, but what's up with the double beds?
I booked a room through my company's travel agent. She said that I had confirmed a king bed. In addition, my request to be away from the elevator/ice machines had been shared. Upon arrival, I was given my room key and made my way up to the 16th floor to find that my room was the first room past the elevators, and there were two double beds. Sigh. So I went back downstairs and explained. Given a room on the 11th floor, I went up to my room to find that while I was a few steps farther from the elevator, I still had two double beds, both of which dipped. Thankfully, it was just me traveling, but when away for work on business, it's nice to have a few perks to make it feel like home. 
The staff were incredibly friendly, and rooms were always made up well. The piping through, isn't well insulated; every time my neighbor (upstairs? Or next to me? Not sure) flushed the toilet, the wall directly adjacent to one of my two beds rumbled loudly like a herd of elephants. 
Wi-fi is about $10/day per device (so a laptop plus a smartphone would be almost $20). Bathrooms are a tad cramped, and the TVs are set low in the dresser. In addition, the minute fitness room is on the roof adjacent to the rooftop bar (with a fire pit). The bouncer didn't bug me, but hearing the bar patrons, who were standing outside of the fitness room windows (mirrored on the inside, but totally see-through from the outside), comment on my workout... The elevators require your key card, and even then, you have to push the buttons several times before they'll light up and go anywhere.If this is your only option, take it, but for the price, I was expecting a little more fine tuning and care.",3,2,-1,1
"Great Hotel
We stayed in the hotel during Spring Break and it was wonderful! The staff was very helpful and friendly. Our room was smaller than our families room, so when I asked for a bigger room the manager came up to our room and personally took us to a larger room! The breakfast buffet was delicious, the valet was very friendly, and the hotel was very well located.",5,4,-1,1
"Definitely would not stay here again
The location was great, I'll give it that. Right next to the subway, in a safe neighborhood. But the hotel itself was very disappointing. We didn't mind that the room was shabby - after all, it was inexpensive by NYC standards. But we did mind that: 1) The beds were very uncomfortable and awfully small for Queen Size; 2) WiFi didn't work in the rooms - you had to go down to the lobby and compete with all the other guests for plugs in order to use it; 3) We had to ask 4 times before we succeeded in getting a dead lightbulb replaced; 4) We had to ask repeatedly to get 3 washrags and handtowels for the three of us, getting first just 2, then just 1, then none at all on successive days. The front desk always sounded like they'd get right on it, no problem, but nothing happened!; 5) The phone didn't work, so we couldn't call the front desk or housekeeping when we needed them; 6) The TV was an antiquated model with no cable, and not even reliable network TV channels; 7) There was no light in the closet, so you couldn't see the safe in there to use it; 8) The elevators were interminably slow. There were no bed bugs! I'll give 'em that! And everyone was pleasant enough...They just didn't follow through on fixing any of the problems we encountered.",2,2,0,0
"They understand business travelers.
Very business-friendly and convenient. The restaurant is a bit informal, but OK for those who like informality. Everything works.",4,3,-1,1
"Ideal location i
My wife and I recently spent four nights at the Wellington in New York City. The Bell Captain could not have ben more helpful when we arrived, but it was frustrating to have to wait till after 3.00 p.m. to access our room. Apart from that the desk staff were very pleasant and helpful. Our room could only be described as small, and the bathroom area as minute. In fact the bathroom was only about 2 metres long by 1.25 metres wide, and in that area was a handbasin, a bath/shower, and a toilet. However you must realise that this is central New York city, and if you want something spacious you will be paying very serious money. Apart from that, the room was clean and comfortable, and the air conditioner, while a little noisy, made a very good clothes drier for our smalls!
There is a Greek restaurant in the Hotel, which we did not patronise, preferring to eat at local restaurants when we travel. However the coffee shop on the corner, which is attached to the Hotel, and accessible from inside the hotel, was an excellent place for typical New York breakfast, with fast and friendly service.
The Hotel location is it's big plus, and why the traveller should be prepared to compromise on room size etc. It is between Central Park and Times Square, just a few minutes walk from either, and from the Broadway Theatres. Part of the joy of New York is to go to Times Square day or night, to watch the crowds and the lights, and the location of this Hotel makes that very easy. 
All told I would recommend this Hotel as a basic, reasonably priced Hotel in an ideal area of New York city.",3,4,1,1
"Nice Hotel
Staff was very friendly. The room was a cut above a tradtional Holiday Inn. Their breakfast buffet was expensive - $15. Their restaurant, Dine, had zero atmosphere, although some of the menu items were appealing. We opted to eat elsewhere each night. The hotel, being situated on the border of Greek Town made it easy. Their valet parking was OUTRAGEOUS: $36.50 PER DAY!!!! The only thing that made it seem reasonable, after being there for a few days,, was the parking in the self-park lots: $28 for about 4 hours. All in all, we would return. Our TomTom GPS said ""you have reached your destination"", but in reality, because of the 1 way streets, we were about 3 blocks away. Only entrance is on Halstead St. Don't miss Pan Hellenic Pastry Shop - it's awesome!",4,5,1,1
"Pleasant stay
On arriving at the Midtown i wasn't impressed. We had travelled from New York and stayed in a lovely hotel there. We entered the Midtown and it looked really dated and basic. We booked in and went to our rooms, again these were really dated. We just thought we would make the most of our stay. 
I approached the staff for advice and they were absolutely brilliant. They were courteous, friendly and knowledgeable of the area. Kevin the bellboy was especially helpful and extremely friendly. My pre-conception of the hotel disappeared. I was no longer bothered of the appearance of the hotel as the staff more than made up for it. It is clean and comfortable and in a great location. We didn't use the pool but really wished we had more time to have used it as it was welcoming in the heat. I wouldn't hesitate to use this hotel again as we wouldn't have had time to use other hotels luxuries.",4,5,1,1
"Worst Hotel Stay EVER!!
We should have know there would be trouble when police cars arrived shortly after we did. It turns out that a fight had broken out between family members. After that, the stay didn't get any better. Maid service was non-existent. We had to go to the front desk to get fresh towels. The night manager had to take us to the laundry facility to get them. No trash was taken from our room during our three day stay. Outlets were broken, carpet was filthy . . . if our children hadn't wanted to stay for the anime convention, I would have packed up and gone home. They didn't even give my husband a wake up call he requested. Not only would I not recommend anyone to stay here, but I would advised them to stay as far away as possible.",1,1,0,0
"WORST... don't stay here.
The cost was so much more than it was worth. The rooms are so small you will feel claustrophobic. No air conditioning so I had to sleep with window open which because of the busy street was so loud. NO WIFI!!! Only a ethernet cord that is in one spot of the hotel room (the desk) so you will not be able to roam throughout the room (even though you can reach almost every spot from your bed) with your laptop. Hallways smelled like smoke. I switched rooms three times (which I have never done before) and I ended up checking out early and staying at the Camden Yards Marriott which was fabulous! I spoke to someone else who also checked out and stayed at the Renaissance next door but that was a little too pricey for me (although I ate there and it was fabulous). I will not stay there again and cannot understand how the experience could have been enjoyed. I do not recommend!",1,1,0,0
"Luxury next to the fire station
FIrst, let me start by saying I'm not a Hyatt fan, but I've found Park Hyatt's to be a distinct step above in amenities and luxuries over your typical Hyatt hotels. This property did not disappoint. It has a lot going for it. A great location, terrific rooms with luxury baths, impeccable service (by the doormen and front desk), friendly staff, very clean and beautiful furnishings. Even complimentary internet!
I didn't give the hotel 5 stars for a few issues...one that really is just a function of its great location across from Watertower Place. There is a fire station with an ambulance a block away. It must be the busiest station in Chicago because they had a call literally ever 30 to 90 minutes both nights I was there. Although I couldn't hear a sound from any other room, I was woken up continuosly by the sirens wailing by the hotel when I was trying to sleep. Others in the hotel complained of the same problem.
I was at the hotel for a business meeting and we had food catered by the hotel for both breakfast and lunch. It was good, but I wouldn't say it was great, given the price. I would venture out of the hotel for dinner.
My only other issue was poor service in the hotel bar.....which was annoying given there weren't many guests in the lounge. Our server was very nice, just moved the pace of a snail.
Overall, you'll really like it hear provided you're a sound sleeper or there are few fire calls!",4,3,-1,1
"Dificult to belive
This is a historical building and one well known and renewed Hotel in one of the best cities in the US. On top of this, I am paying ~USD300/night… with taxes and extras. 
How can you expect it to be so simple and in such a poorly maintained condition? Well, it is pretty much the situation. After what could be a rather grandiose lobby and relatively well taken care elevators, I walked into the 608 to find a wrecked door and enter into a room where furniture is rather simple, scratched and passé? 
The Hotel may well have deserved 3 start but I am placing only one given expectations. Yes, I know Hotels are more and more expensive and difficult to maintain but the price deserves much more.",1,2,1,1
"filthy room should not be open.
I stayed at this hotel on my way back to California from Mississippi. I called priceline and booked this room. Trusting the Priceline brand...We arrived around 1130 pm. This was a sleep stop. Yeah right...I would not even take my shoes off in this room so as you can imagine I remained completely dressed and used my own blankets to sleep in the bed. We were only here about 8 hours but that was too long! The carpet was discusting.
 Completely stained. everywhere..the hole room has peeling paint. The furniture looked like something that was pulled out of the trash. The room had 2 chairs both discusting and filthy. Stained seats who knows what from. Not to mention the stained ironing board cover also stained with something yellow. The bathroom celing cracked along the entire shower. I took pictures of this room and tried to resovle this issue through priceline with no success. They say (without even asking for my pics) that they have rated this hotel and that the manager is unwilling to resolve this issue. TRAVELER BEWARE!!! THIS PLACE SHOULD BE SHUT DOWN!!!! ALSO VERY DISSAPOINTED IN PRICELINE!!! ISleeping in my car was a better option!!!",1,1,0,0
"A tale of two experiences
If we were in Rome, these rooms would be spacious. If we were in Moscow, the surrounding area would be considered safe, if we were in Detroit, there would be lots to do surrounding the hotel....
Alas, by American standards, the rooms are small (but in good condition), the area is “Urban transition”, and everything surrounding the hotel is closed or without patrons. The only sign of life that greeted us as we arrived was a nearby party of 30 people camped on some park steps with a large banner saying F*c& the Police”
On the other hand, the staff was wonderful. They seemed ""old school"" in that they all took pride in their job, and the relationship they had with ""their"" customers. They were all genuine, professional, and very nice. 
Do not stay here unless you must be located here and want a quaint old style hotel with a certain charm when you look at it and blink.",3,3,0,0
"Value for dollars spent = Top Choice
This is the second time I've stayed at The Fitzgerald and it has proven to be a good value. If you are budget conscious, this is definitely a property to consider. The location is excellent, within a few minutes walk of Union Sq., continental breakfast included, and I found the staff to be helpful and friendly. I have stayed at at least a dozen ""budget"" properties in the same area over a period of years and this offers the most bang for the buck. If you are looking for a safe, convenient location and no frills accommodations at a competitive cost in a city famous for $$$$ hotels, then The Fitz is a very good choice. The complaints about room size and lift fail to take into consideration that hotels in this same area cost considerably more. If you are looking for pricey amenities go elsewhere. I would compare The Fitz to a European pension-style hotel.",4,4,0,0
"Comfort and Quality
Had an excellent stay at this Doubletree. The room was well furnished, and was very comfortable. The staff was excellent and were very helpful. The only negative was getting into the parking lot and parking.",5,5,0,0
"Good place
My wife and I spent three nights at this place for the Georgia-Florida game. We had good sized room that was well appointed. The staff was eager to assist. The bed was comfortable and the housekeeping was attentive but non intrusive. The only issue I had was the shower handle isn't marked H and C so I had trouble finding the hot water setting. There also needs to be a little better signage on Baymeadows to direct folks to the hotel. All in all I would stay again and be glad to recommend this hotel to others.",4,5,1,1
"Great value for money - Fantastic location
Do not stay here if you are looking for a luxury hotel experience. It feels more like a European Hotel, a bit tired and worn. BUT, if you are looking for clean rooms, helpful and friendly staff (handyman came within 5 mins to sort out a minor plumbng problem at 6.30am), great location and breakfast too - this is the place for you. We are a family of 4 had had a large room with 2 double beds and a sofa, all a bit dull but clean. The room had no view and the aircondition was a bit noisy, but we didn't come to New York to spend time in our hotel room looking out a window! The rate was 50% of most others we looked at.
The surrounding area has a great atmosphere, feels like the ""real"" New York rather than the tourist trap of Times Square or the soulless shopping or business districts. A selection of subway routes within one or two blocks and the PATH train to Hoboken just a short walk away too. Great fun watching all the dog walkers in the park while munching on a famous Shake Shack burger.",5,4,-1,1
"If Ikea bought a Hotel
My wife book this on Expedia after getting an email. First, it is $33 a day to park your car with Valet, which is a rip off, but better than dealing with the A-holes in the parking garage, because you can't go in and out.
After we checked in, we headed up to the room. We were in 1001. This is right outside the elevators. The room was small, and the first thing we notice was a small TV sitting on a stand that was maybe 15-20"" tall. The bed was on a carpeted stand, so you were basically sleeping on the floor. There was a huge desk area, which doesn't serve much function. The bathroom was basically one big glass wall. There is absolutely no privacy. The bathroom was very small, although the stand-up shower was large. This hotel looked like it was sponsored by Ikea. The TV was awkward because it was so low, and made it difficult to see, while in bed. We heard TONS of outside noise in the room, which being on the 10th floor, we didn't expect. We heard noise from the people coming and going in the elevator.
The lone good thing about this hotel was the restaurant in the hotel. They had very good breakfast, and the wait staff was nice.
In review I would not stay at this hotel again. I feel like the parking was a rip off, and the hotel room was something that I would expect from a Holiday Inn, not this type of hotel.",2,2,0,0
"Great hotel in great location.
My family booked several rooms here to celebrate a special occasion. Everyone was friendly and helpful and we all enjoyed our stay, including my cocker spaniel, Eddie! Make sure to join the Kimpton InTouch program for extra perks. Complimentary coffee in the lobby in the morning was great, and the hotel bar was a nice spot. Rooms were clean, comfortable, nicely furnished and a decent size considering the hotel's downtown location.",5,5,0,0
"It was just OK...they possibly gave us bed bugs
Set in a brilliant location, with courteous staff and adequate sized rooms, Dream was about average. We stayed for 5 nights and although it was spotless when we checked in, our room was not made up on two occasions (Saturday and Sunday), leaving us without clean towels and meaning that we had to make up our own bed. More concerning is that on the last day my girlfriend noticed that her leg was covered in bites, which we have since learned are from bed bugs. Clearly this is a problem in many NYC hotels, and a general hazard in most big destinations, but it tainted the last day of our holiday. Perhaps if the bed had been made up this could have been avoided. Also somewhere to stow luggage would be handy as my open suit case had to stay on the floor for the duration of our trip.",3,1,-2,2
"Westin Wins
I stayed at the Westin when I ran the Boston marathon. Perfect location. Great hotel. After dining in some of the best restraunts Boston has to offer, it was agreed upon by our whole group that the Westin's calamari was the best in the city. The proximity to shopping is unbelievable.
 The concierge set up a duck tour, which departs right across the street. The check in and staff were very friendly. Hotel staff greeted me with water after the race as I entered the hotel. Being a tall guy, I particularly enjoyed the tall large shower head!!!
 I cannot wait to come back!!",5,5,0,0
"Good location, bad hotel
I stayed at the Ritz Milner for 3 days at the end of August 2012. Their website shows a very nice room with an updated bathroom. Very few of the rooms are like that. My room had not been renovated or updated in many years(nasty carpet and drapes, old and noisy window air) and the overpowering smell of cigarette smoke was proof. The bathroom had paint peeling off the wall, the bathtub/shower was moldy and had only a trickle of water coming out, and the bathroom door only opened halfway because the bed was in the way. I had to go thru the door sideways. This was a bathroom straight from the 1940's. The hallways on all floors leading to the rooms are not air conditioned. Not pleasant at the end of August when the temperature reaches the mid-90's.
The attitude from the front desk clerks was definitely hit or miss, some were nice and friendly and others were just nasty. This place seems more like a youth hostel than a geniune hotel. Parking is a nightmare, very expensive and not connected to the hotel
 The location however is great, lots of restaurants within walking distance and easy to find. There is a supermarket a block away and coffeshops everywhere.
 I would not recommend this place to anyone and will never stay again. What a shame to waste this prime location with a shabby hotel.",1,2,1,1
"location
We love this place! Right around the corner from Penn Station, we could go anywhere easily. Great train service to EWR. Hotel has fantastic breakfasts.",5,5,0,0
"Old LA Charm - Excellent Vacation
This place is funky and charming. Close to everything, so we didn't have to leave to explore the west side. We could watch all the colorful Venetians from the hotel window. The view of the ocean was great. The Santa Monica pier was within walking distance, even though it was a long walk (2.2 miles).
Cute little suite with fridge and sink. No daily maid service, but extra towels are available at the front desk.
The parking is a bit tricky. I would recommend parking on the street - it's free but takes a while to find a spot. 
The staff was extremely friendly and helpful. The office is only open until 9, so make sure to address all issues early in the day.
The negative reviews on this site seem to be from folks who are used to homogenous American hotels. This hotel is for those of us who appreciate historical, quirky, charming places.
We would go back in a heartbeat.",5,4,-1,1
"Conference hotel
The rooms were very comfortable and clean. I felt the hotel was quite impersonal and it was hard to get information about area restaurants and local attractions. In spite of paying $199 a night, the hotel blocked wi-fi (I was not able to use my iPad cellular in the room) unless you paid an additional $13 a day.",3,3,0,0
"Good choice !!!
Hotel with perfect location near to metro station and in walking distance to many popular points, clean and comfortable room with the view to Empire State Building and with free wifi, continental breakfast and free coffee/chocolate during the whole day - all this for reasonable price for New York. We spent nice 5 days in this hotel and will book it again next time.",5,5,0,0
"Good room, trying hard
We picked the Donatello for location (a block from Union Square). The room was very large, on the off-street side of the building (desired to minimize noise), with enormous sunny windows. Mini-bar style kitchen with fridge, microwave, and bar sink plus minimum dishware. Unusual tv-in-mirror in bathroom. When our HVAC started pouring water, maintenance was up within a minute and fixed it and that was the only major problem. One minor issue is the lack of a dresser or drawers-the only clothing storage is a single closet, even though there's a floor-to-ceiling wood entertainment unit, it has no shelves or drawers except for the space for the TV and DVD player. Wireless connection VERY SLOW unless you're on a shell account. Very good selection of cable channels. All pillows are king-sized, so if you travel with a smaller anti-allergen pillow case you're out of luck. All parking is valet only.",5,4,-1,1
"Expected more
We stayed at the Manhattan for the location. When we checked into our room, the a/c was not working and it was one of the hottest days of the year. The staff was able to fix it but it took a while before our room was cooled. We left for the day the next day and it went out again! After a long hot day in NY, we came home to a hot room. It was bad. The staff is nice and they are accommodating. The room was dingy and dirty. The bathroom needed updating. We were disappointed and expected more from the Manhattan.",2,1,-1,1
"Very nice !
Me and my husband have just got back from a 4 days trip in NYC. We always stay in Meatpacking District, and this time we've decided to try Gansevoort Hotel. It was very, very nice ! The service is good. Jaqueline, the general manager was really nice and got us a room before the check-in time... this was really, really amazing !
I just think that the Concierge service could improve a little. 
Thank you very much for everything !",4,5,1,1
"Not a 4 Star hotel by any means
The hotel is about 1.5 miles from downtown. You have to walk through a questionable area in order to reach downtown. To self-park in an outside lot was $23 a night. To have your car valet in an outside lot was $28 a night. The hotel rooms are being renovated. My first room was on the 5th floor and the paint smell was horrendous. I had to get a different room on the 7th. While I was doing this two other customers were requesting room changes because of the smell in their rooms. Why would they fill rooms that had just been painted? I had a do not disturb sign on my door until 11:45am when I left for my conference. When I got back that night the room had not been cleaned. I went to the front desk the following morning and instead of getting an apology they told me that any room that has a do not disturb sign on their door at noon does not get cleaned that day. I told them I have never heard of such a policy and nonetheless the sign had been removed at 11:45AM. No apology was extended.",2,1,-1,1
"good location, not so great room
stayed here for one night, and selected this hotel for location to what we were doing while in LA. I used 30k Marriott points for the stay, and honestly, was disappointed. The room was 350, in the outside stairwell, behind a door and away from the other rooms. Very odd location, and i felt like i was given that room because i used rewards points?? In addition to the room placement, the toilet in our room did not flush unless you held the handle down for awhile, the coffee maker was dirty, and the hair dryer did not stay on, so i had to hold it down while trying to dry hair. Like another reviewer said, very inconsistent to what I've come to expect from Marriott. Check in staff was friendly, as were the parking attendants. 
I received a thank you for the stay email from the manager, and expressed my concerns in a response to him, but have not heard back. It served the purpose for a one night stay, but i would choose another location next time.",3,3,0,0
"Great Location and hotel
2 Senior Women on a weekend bus trip from Canada. It was perfect, we could walk walk to Times Square. The Staff was very helpful telling us how to get around when we were on our own.
After bus tour. Hotel is old but very clean and beds were comfortable. We would like to go back
on our own and would stay there again as it is so convienent to everything.",5,4,-1,1
"Marriott Riverwalk-quiet convention location
I attended a convention across the street at the convention center. The Marriott Riverwalk hotel is larger and louder but the location of the Riverwalk is great for enjoying the city and the convention center. The staff is nice and the rooms are what you expect.",4,4,0,0
"Nice stay but not a ""luxury hotel""
We stayed here for 3 nights in August 2012 - it was booked on Priceline and advertised as a 4.5 star ""luxury"" hotel. 
Pros: 
-great location, centrally located to everything
-very friendly staff (front desk and bell men)
-clean, comfortable beds
Cons:
-the building smells faintly of stale cigarette smoke (although it is a non-smoking hotel, must have allowed smoking before it was Hotel Felix)
-our bathroom smelled of mouldy soap scum, tiles on shower floor were not updated when the rest of the bathroom was
-noise in hallways travel (had some rowdy ppl on our floor)
It served our purpose well (quick weekend trip to the city), however, for our anniversary we were looking for something nicer. ""Luxury"" is a stretch.",3,3,0,0
"Ewwww
Too EXPENSIVE for what you get! The hard, bouncy mattresses (cheap hotel-grade) (they'll tell you it's new) plus the paper thin walls and ceilings will rob your sleep as next door & top floor guests' partying, walking on floors, tv's can be clearly heard. Broken, dirty items in every room, like the freezer or AC or door lock. Strong smells of of cigarettes and marijuana (from nearby guests) in rooms and on patio. Breakfast buffet is plain and always depleted. Parking spaces are tight, crowded. Public grassy area, outside hotel back fence, has secluded bushes and is popular with transients, people having sex and exposing genitals, drunks and shady people making possible drug deals. From your patio,you can smell urine, feces of dog beach and bums using nearby lot as bathroom. Some guests turn their dogs loose in common area and don't go out to watch them or to pickup the dog's poop or keep their dogs from going in other rooms. New manager is rude. You can get nearby, quality beach hotels by using expedia, priceline and bidding- you'll get more for your money.",1,1,0,0
"location location!
Had a great 3 night stay here! We flew into Newark and the bus from the airport stops at Grand Central station about 3 mins walk away. We were a bit worried about some comments saying the hotel was dirty etc. I can honestly say we did not find that at all. We had a deluxe studio room with a view of the Empire State building. Yes the air con was old and noisy, but it worked. The room was a good size and we apprecaiated the coffee maker and coffee. The furnishngs are quite old, but everything was very clean. The bathroom had a huge washbasin which I would say was art deco. I personnaly found the bad to be a bit firm for my liking, however, the room was quite quiet considering it was in the middle of NY! We found reception and concierge very helpful. We were able to walk everywhere. We went to Scotty's for breakfast which was very good and set us up for the day. Would certainly return here again.",4,4,0,0
"Fun getaway trip!
On a whim, we flew out to San Diego ...somewhere we have never stayed. The hotel is next to a beautiful convention centre and as such seems a perfect venue for large groups. However, it was a quiet time during the three nights we stayed and we very much enjoyed the hotel and the area. The first room was on the 25th Floor and we could hear the airconditioning units on the roof and the chairs even vibrated with the sound. So we moved to room 2329 and it looked out (north tower) over the marina. Large, done in the early 80's concept, but completely re-decoratred. Did not have a large enough sink area for two, but the balcony and the room itself more than made up for this. The staff is lovely, although we did not receive a call back when inquiring about a small meeting room...we just went next door to the Hilton. But this should not have occurred. The restaurant is where this property excels. It is incredible. Beautiful only opening in May, new concept of living room areas and a wonderful Chef and pastry chef. We were really impressed. Fitness club is great also, large, with lots of everything. All in all, it was a wonderful time and we are thinking to re-visit when we can. Marriott is always consistent and we also like the proximity of the airport to the hotel area. You do not need a car. In fact there is a train that goes to LA outside of the door and a local train that goes to just about any area nearby. We walked to see Midway Battleship and it was well worth the visit, and also to Gaslamp District, which is no big deal, just lots of restaurants, but still you can walk there. There are endless things to do here and with more time, we could have branched out. We think this Marriott is a terrific choice for your stay.",4,5,1,1
"Greart Location and great people
I stayed for one evening while on a busiess trip. The numerous people I talked to including pre-reservation phone call, check in, night person and check-out person were all wonderful people. One fellow Matt, stopped by to pick up something and noticed I needed help getting my luggage put in storage. When we were all done I found out he was actually not working that day but just wanted to be helpful. It doesn't get better than this. As others have said, great location, short walk from subway -- felt very safe in the area. I highly recommend to women business travelers looking for an economical stay in NYC.",5,5,0,0
"Late night parties in rooms, street noise, mold in bathroom
This place is a bit rundown and seems desperate for guests given that their staff visibly allows large numbers of partiers (they were dressed as such) into the hotel at the wee hours of the morning - 2-3 am and converging into one of the guest suites. I witnessed this on the way out of the hotel for an early morning flight. The bathroom had cracked tiles and visible black mold between some of the tiles. I asked for a room with a view and received a ""deluxe suite"" which was nothing more than a regular room on the second floor which was exposed to a ton of street noise and ""views"" of nondescript buildings across the street.
The restaurant/bar attached to this hotel is decent and they had live jazz entertainment on a Friday night which was quite good but not on Saturday (totally dead).",2,2,0,0
"Ugh.
The rooms are TINY even by NYC standards, and the wifi is really weak. The glass bathrooms are a travesty, but to be fair they do warn you about that. The worst thing, though, was having to share the lift with the pretentious wankers going up and down to/from the rooftop bar. (We had to wait up to 10 minutes just to get a lift to the lobby.) The bar's view is nice, except you won't be able to get a) a table and b) service because of the aforementioned crowd of pretentious wankers - who get pretty drunk and rowdy later in the evening, so not recommended if you have kids or if you hate drunken idiots. 
On the plus side, the staff are pretty nice.
It's pretty expensive for what you get. If you're on a budget you'd get better value from a hostel - if not, stay somewhere else!.",1,2,1,1
"average airport hotel
I stayed 2 night for my business trip. It's average airport hotel. I didn't use pool/gym/airport shuttle, so I don't know about these service. 
two things that i won't choose this hotel again, one WiFi was so so slow, especially in the morning. 
Second reason, I approached the front desk to ask if I could borrow scissors, but lady never greeted me and kept checking computer. She never looked around if she could find scissors for me and just say "" No"". That's all. I just wanted to cut my tag from my shirt.",3,3,0,0
"Terrible one night stay
We were given a room on the 6th floor with a group of high school students. They were loud,banging on doors,screaming and running down the hallway all night long. Two calls to the front desk (midnight and 2 am) did nothing to alleviate the situation. I ended up having to get up and having the kids quiet down.......two other adults in other rooms on the floor also walked out of their rooms to quiet the group down. Never heard anything from the hotel about the problem.
At breakfast,there were several seating areas that were dirty and filled with dishes. Once you were done with breakfast there was no where to put your dishes. At 8am they were already out of muffins, fruit and skim milk. There was only one waffle maker and a line of at least 6people waiting. 
My first experience at the hotel was fine but this one was horrible. I will not return.",2,1,-1,1
"excellent choice
My husband and I booked a room at this hotel this summer on our way to Atlantic City, , and we enjoyed it very much, the location was ideal, and the young man at the front desk was very friendly and helpful.
The room was cute and very clean, and we had a view on the Empire State Building!
We shopped at Macy's, enjoyed a gelato at Eataly in the Flatiron District, had a very nice evening at Legend's, a pub near the hotel, we went to Time Square...it was a perfect day in NYC, thanks to this marvelous hotel so ideally situated in the City!!
i certainly will return to this hotel soon, it has everything I need and it is so cute and convenient.",5,5,0,0
"Shady block, Shady hotel...
This hotel is situated in the middle of 29th Street between 6th and 7th Ave. The block has numerous shady store fronts that allow homeless people to live outside their doors. The block smells strongly like garbage and often times when coming and going my wife and I had to jump over garbage juice puddles that had pooled on the sidewalk. 
Upon checking in at 11pm we were greeted by a slovenly dressed front desk employee. He was short with us and was not helpful at all. He scoffed at my email confirmation letter I had brought with me and took 20 minutes to get us checked in. The business center was out of service during our stay. The fitness room has two tread mills, dumb bell weights, and yoga mats in the basement.
The room was smaller than the average size of a normal hotel room. The maids knocked on the door every morning at 8am even when there was a do not disturb sign on the exterior door knob. There were two elevators for this hotel which worked at a snails pace. On several mornings my wife and I waited 10 minutes for the elevator to arrive. On several other occasions due to the long wait we had to use the stairs. Due to the fact that the hotel is in the middle of the block, the hotel will not call a cab for you, leaving you to walk to 6th or 7th Ave to hail a cab by yourself.
The only bright spot this hotel has to offer is the concierge desk. The staff here was helpful. They fully explained the subway system to us which helped us get around Manhatten as well as get a train to Newark Airport.
Do not stay at this hotel. Find a hotel off one of the main Ave's for better service, convenience, and overall piece of mind.",1,1,0,0
"Next time I sleep in my car - no seriously
Except For the location there are no reasons to stay here. Luckily we didn't have to pay our stay as it was with a corporate event but if so it would felt like a rip off. Valet parking is crap as very inefficient and half of the staff is super friendly while the other half is grumpy. They get extremely funny suddenly the next day when you find out they damaged the car and then don't want to come to file a report at first. 
The room is old and needed an update about 15 years ago and the cramped bathroom fits dwarfs only, but they will lack a place to hang their hats I guess. The cold water has no pressure so either one showers scalding hot or with dripping water and if you open the tap in the sink in the evening you might have collected enough water to brush your teeth in the morning. 
The beds weren't that bad actually and the sheets were clean. But thats the only pro of this place. Obviously a great hotel if it was the 1920's in the Midwest. Between the damaged car door and the bad room - Next time in Philly I sleep in my car!",1,1,0,0
"Great
The hotel is very good and is very well located .. The rooms are very good and the staff is very prestativo.Este hotel is great for a family trip. Breakfast and dinner are included in the rate. At dinner you can have both beer and good quality wines for free. We recommend",5,5,0,0
"What are wrong with the staff here???
It is an upscale resort but the services were worse than one star hotels, very unfriendly, unprofessional service staff. I have been travel a lot and have stayed at multiply 4/5 start hotels/resorts but this place service is a joke.
I was waiting in-line to check-in for about 15min then a guest rush to the counter and was unhappy because they checked her into a room which was already occupied - how unprofessional they are. The staff are seems to be so depressed...barely saw a smile on their faces so forgot about asking them for any help. Called to order room services - line was busy and busy and busy, so I called the operator, got put on hold. Called the front desk asking for late checkout, got put on hold until I gave up. Called to check-out so I did not have to see any unprofessional faces at the counter, got put on hold.
Let's move on to the services at their restaurant, got the table then staff came over and expected us to give the order right away without even gave us the menu....the place was not busy but she did not return to take our order for about half an hour later, then the waiting game again to get the food....horrible services.
Parking! This will explain how money hungry they are. There are a lot of street parking spots but obviously they must have a deal with the city not to allow street parking from 2am to 4am. They force everyone to use the resort parking which is charged $32/day.
Resort is nice and the room is spacey and nice. If the management would recognize why their staff is unhappy and would retrain them, then this place will be graded as a four star…for now, it is a 2 star for me. …very disappointed ",2,1,-1,1
"Worst place I've ever stayed
My husband and I frequently travel for business and pleasure and we both agreed this was the worst place we have ever stayed. For starters, the noise from the highway is overwhelming. I could hear it even with earplugs. Also it did not help that we could hear the fighting couple next door all night long. After a day of walking around the city we just wanted to have a nap and relax before dinner. Too bad for us. And too bad for us that night when the noise got even worse. If you are at all sensitive to noise do not stay at this place.
As for the price, I did not think it was a good value. I have stayed at many places in this price range in other cities and I felt ripped off. Partly this was due to the fact that they say on their website that they welcome pets, but do not list a fee. At other places I have stayed if there is an extra fee, they list it. In hindsight, I should have called to confirm before I booked, but I still felt they were being deceptive. I also say this because their advertised price outside the hotel is not honored; a young woman wanted a room and had stopped because of the advertisement. Yet their rate was at least $10 higher for one person. All in all, on the one hand, their fees are not outrageous, on the other hand, it would be much better if they were up front about them. Again, I've stayed at other places in this price range and do not feel it is a particularly good value.
Also, I'm big on walking when I visit a city and you could not walk anywhere. As someone else mentioned, ""the university/downtown"" title is somewhat deceptive. It is reasonably close by car, but not really possible to walk.
I'm shocked this place gets so many good reviews. Perhaps they're written by 20 year old people who just want a place to party and crash? idk The staff seemed nice to the other guests so I can see why people would speak highly of them- although I didn't see anyone name Milli or Kirsten. Perhaps I had a bad experience because they are no longer there? Or their day off?",1,1,0,0
"Hoo hum
Convenient location is the major draw for this long-in-the-tooth property. Check in was smooth, but an offered up grade was to a suite chopped up in dimensions, and claustrophobic. We opted for the regular king size bed room. Bathrooms are very small. It appears clean, but everything is tired, including the elevators which are much too small and generally have a line waiting to use at peak times. Location between Michigan Ave and Rush street is prime. Beds were fine, bath products nice. Room was quiet, so not a bad stay, just needs some sprucing up.",2,3,1,1
"Elvis deserves better
The suite was large with a front room, kitchenette and a large king bedroom with bath.
The hallway getting to our room seemed tired and there was some smoke-eater device hanging from the ceiling as you exit the elevator. Maybe the carpet is so saturated in cigarette smoke? I don't know, but it made you wonder. The lock to our room was loose and the ""little things"" maintenance seemed quite lacking. The hotel is all part of the ""all about getting you to the tour and pluck your pockets"" program. After the Graceland Tour, the bus drops you off in their complex and it's just one tourist trap after another. The area a couple blocks in any direction is un-easy and not where you'd want to be. There is noticable security all around the Graceland complex and grounds.",3,2,-1,1
"Great service, food, and memories for a life time..
Dear Mark and Paradise Point Resort Staff, 
This resort is what you want to make out of it, it can run at your own pace, or you can be on a busy schedule with all that it has to offer, and yet you feel pampered at the same time. Bell hop Marc Rice is a great guy to have as a first contact impression. He made us very welcomed and is very informative. It's employees like that , that can make a vacation feel like a vacation! Pool staff was also professional and accommodating, very personable ,like Courtney, she is very friendly and efficient. Food was delicious and the bar staff were on top of their game. I felt like I was far away from home. Keep up the great work...only suggestion is to keep the sand & bay a little cleaner..a lot of broken shells,small trash,etc in sand on the ""bay side"". Thank you for never accepting anything less from your resort & staff, it pays off. We would love to spend a week there in the future! Best wishes for a wonderful summer of 2012.
Best regards,
The Trombley's
Steven Deborah, Sean, & Seth",5,5,0,0
"Not bad, not great - just ok
Nothing to brag about for the room. Thankfully I got the room for only $54 plus tax. I would have been more disappointed if I had paid more. For the price, it was an ok stay. The carpet was kinda ratty, the carpet base around the base of the wall was coming off, the sink faucet would literally run if you didn't perform some crazy maneuvers with the handle, but it was clean. The neighborhood is lousy - I can't believe that the stadium and hotels chose that neighborhood - certainly nothing to brag about. Didn't eat at the hotel, so I can't rate the food or the restaurant. We wanted to rent a movie (pay per view), but they didn't even have that available and the tv show selection was pretty pitiful. No good movie channels...
I would only stay here again if I needed to be at the stadium the next day as was the case here.",3,3,0,0
"Go Spurs Go!
This was my first time to San Antonio, and the reviews that I had read about this location was that it was a little crazy due to some construction and remodeleding. Yes!!!! It was nice and clean and even smelled liked fresh paint!!! I like that because everything was new and fresh!! 
More importantly, the welcoming we received was awesome!! The staff had a ""Fiesta"" welcome bag, which was a great touch!! Roger Flores, was a complete Texas Gentleman, along with Mark!! They were so helpful, funny, informative and answered all our questions and requests. 
The entire staff was professional and the five days that we stayed here, the service was always done with the San Antonio spirit. We loved our first Fiesta here and plan on returning next year,
The reason for 4 stars is due to my honey having a hard time sleeping with the freeway noise. We had a great room, but it was facing the freeway.",4,5,1,1
"Business trip
Trip to El Paso for Buisness, Hotel in good area, rooms are very small , Breakfast area could be a little more spaced out. should have Laundry machines avialiable for use.",3,4,1,1
"excelent choise
we stayed one week in this hotel, and we don't regret this at all! The servise was incredible, we also receive cookies for the tea time... you have always the chance of drinking tea or Starbucks' coffee for free!! and the personal of the hotel is amazing, you feel like home!!",5,5,0,0
"WEDDING NIGHT DISASTER!!!!! AVOID THIS ""ROMANTIC"" HOTEL!!!!
AVOID THIS HOTEL IF YOU WANT A GREAT WEDDING NIGHT OR ROMANTIC WEEKEND!!!!
Only have one wedding night.....and the Magnolia blew it!!!!!!!
My son made his wedding night reservation based on the recommendation that the Magnolia is rated as a top wedding night romantic hotel. My son was told there would be a turn down service in the room before their arrival with rose petals on the bed....etc. Sounds great....And I as his father had paid for champagne and chocolate covered strawberries to be in the room as a surprise to the newlyweds. Sounds like a great night. What happened when they arrived? NOTHING....no turn down.....no rose petals....no champagne....no strawberries!!!!!!!! I found out as I dropped my son and his wife off at the airport as they were leaving on their honeymoon that the Magnolia did nothing. I was stunned as I had personally gone to the Magnolia on Saturday morning to confirm all arrangements were in order for their special wedding night. 
As my son could not call, I called the hotel and asked to speak to the manager. I was told he was off property and would call me when he returned. It is now 12 hours later and the manager still won't call me back. I should not be charged for the champagne and strawberries and my son should not be charged for the room because they did not deliver the service they promised. It was even more amazing that one employee on the phone told me she ordered the rose petals......REALLY? WHERE WERE THEY???? WHERE WAS ANYTHING????",1,1,0,0
"Yotel - Sep/12
Very good hotel, second time there and probably not the last one.
Hotel is very new, clean and cool
Location is very good also, near times square 
Bathroom is very good, specially the soap (Get up and Get down)
Breakfast is good, with delicious muffins and cofee for free
I really love the hotel",5,4,-1,1
"Great location
Great location for walking to sites, driving short distances to Strip. Felt safe at this location. As in previous reviews: moderately decorated, basic breakfast offerings, clean and comfortable rooms. Could use updated carpeting. But the staff was exceptionally friendly and helpful, a good thing when in an unfamiliar area. Would refer them and return.",4,4,0,0
"Not impressed....
Its not terrible, but I don't consider this hotel average by my book either, so giving it 2 stars. 
The good: 
- Its clean and relatively updated (rugs, wallpaper, furnishings, bedding all in good shape and 42"" flat screens in rooms). 
The bad: 
- While it may be good for a business traveler, it is not a good choice for a weekend traveler. It is at least a mile walking distance (if not more) from all attractions, so taxis are a must in the winter. 
- The area around this hotel shuts down in the early evening, so forget about walking to grab a quick dinner. And, the hotel bar and restaurants are a total bore.
- There were 4 people on our reservation and every.single.day housekeeping would give us just 3 towels and we'd have to go to the front desk to get more. 
- Our key cards stopped working on the 3rd day (seems this is a common problem here), so back to the front desk we went.
- Neither phone in the room worked (hence the trips to the front desk above). 
- The room is updated, however Sheraton must have skimped and decided not to replace the doors and door jams. The well worn doors give the impression you're in a ghetto hotel. 
- I booked using a special rate where I paid rack rate the first night, and then the ""year of birth"" for the 2nd and 3rd nights. I put it in my Dad's name (who was traveling with us) since he was the oldest and therefore cheapest rate ($48 a night). When my bill slid under my door, my total for 3 nights was $618! Called the front desk who could not remedy the issue unless I made another visit to the front desk. My bill was adjusted back down to ~$300. Bait and switch?
Given what we paid in taxi fare, you can definitely find a better hotel for the same money in Philly.",2,3,1,1
"Tired, needs some Botox
Location,Location,Location, that is usually my first choice in Boston but in a busy city that is not always possible. This place walking everywhere is no problem so it met that criteria. It's tired and badly needs a renovation, that said it is comfortable, clean and reasonably efficient. Apart from testing the alarm system without warning! And charging for Internet connections...Come on, this is cheap (it's not cheap either) nonsense and demeans the service of any hotel. SHAME. I really resent being stuffed on this...",3,2,-1,1
"Great Location for Seeing SF
Generally I stay in the Union Square area, but this time I elected to stay near the Wharf. The Tuscan Inn is a block from Pier 43 at the Wharf where many seafood vendors are located. It is an easy walk to Pier 39 or Pier 33 where you take the ferry to Alcatraz. We stayed 3 days and used public transportation to access all points of the city. The hotel offers a nice touch of coffee and tea in the morning, and a happy hour with wine in the evening. It was evident that the happy hour is a hit with guests, because the lobby was crowded each afternoon with happy, talkative people. The staff was friendly and service generally good with the exception of one cranky night manager. Because of a delayed flight and a horrible shuttle ride, we arrived late and starving. When I asked where we could go for a quick bite within walking distance, he made it sound as if we had little to no choice. We went to bed hungry. The next morning I discovered there were all kinds of options. I did run into him the following morning and found him to be in better spirits then. The rooms are SF standard small rooms, but they are well appointed and the maids did a great job of tidying them up. I would definitely recommend the hotel.",4,4,0,0
"Hotel for 20-somethings & overpriced for what you get
I cancelled my reservation at another hotel so my sister and I could layout by a pool and I was told this hotel had a great one. The rooftop is beautiful (where the pool is), but it's basically a place to be seen... guys hitting on girls and girls laying out while wearing high heels, big earrings, and full blown make-up - they walk through the lobby like this as well. NOT my idea of a relaxing time.
Positives: The staff are VERY friendly - I cannot say enough good things about them. They are on top of any request, very courteous, and definitely the most positive thing about this hotel. The fitness center was very nice and functional. The pillows and bed are very comfortable!
Negatives: The rooms appear to have had a superficial facelift, however the water leaked out of a crack in the shower door (part of the way the shower doors/glass are designed), when we opened our curtains it was directly facing the window of two other rooms - zero view (the pictures on some of the travel websites are deceiving), there were wires hanging down from the crooked tv on the wall, the tv remote barely worked, and the lighting is absolutely terrible. 
For the price I paid, I would have expected much better esthetics and a view. I was in SD over Spring break and stayed at a hotel 3-streets over from this one, I paid less and had a beautiful view of the ocean and the ballpark.
If you're looking for a quiet, relaxing hotel - this is NOT it. I should have known this wasn't a hotel for me when there's an option on their website for ""a quiet room."" This hotel is definitely suited for the younger crowd who like the nightlife.",2,2,0,0
"Parking is NOT FREE!
I checked in late for an early flight, booked online for $51 which included free parking and a 15% discount. When I got there they then told me that parking was not free, I had to pay $93 for this mold infested [--] hole of a room. Seriously there is mold all over the ceiling in the bathroom, holes in the walls, just nasty. But the best part was hearing all the drunks swearing and singing at 2-3 in the morning. Shadey characters hanging around this place, no doubt prostitutes with their johns. Got next to NO sleep. My teenage kids were even afraid of this place! Atleast the shuttle got us to the airport on time. I have come to the conclusion that there are no decent hotels in Sea-tac and next time I will just use a park and fly without an overnight stay at the nasty hotels.",1,1,0,0
"Great location, top notch front desk service
I've stayed at this hotel on a number of busines trips to NY. Great location near Central Park and Times Square. Carolyn at the front desk provides excellent customer service, greeting me my name - how often does that happen these days?",4,4,0,0
"Nothing really luxurious but the location is hard to beat
Stayed at the Grand Hyatt New York for a few days of shopping on my way to Aruba. 
The location of the GH is hard to beat, easy access by bus from the airport and easy access to the subway. The hotel is a big convention hotel so you should expect some crowds. 
I had read that they recently refurbished, and everything looks modern but already a little worn. Especially the carpets. The room was good, not very big and a little awkward with a large section that was only useful for storage. The bathroom was very small, I could hardly open the door because of the desk that was in the room. Not much they can do about that, but still not really nice.
The Club lounge is decent, and has a nice area outside. Enjoyed having a drink with some snacks before dinner.
If you can get a room at a decent rate it's a nice place to stay.",4,4,0,0
"horrible staff
I booked my stay with an agent via and reserved a king size bed. We were a late arrival and have been travelling all day. When we arrived the front desk informed us that we had a double bed room and was very rude in trying to accommodate us. The night manager informed us that it was our fault since we booked online and we could go somewhere else if we didn't want the double bed. I would never return to this hotel and would recommend it to someone else. The pillows were so small I couldn't believe that they were adult size. We couldn't get additional blankets and it was very cold in the room even with the heat on. Simply the most horrible hotel ever. No manners at all!",1,1,0,0
"Overpriced and behind the times
This was a holiday trip from the UK for my wife and myself. We chose the hotel because of it's location and because we wanted a bit of luxury. The welcome at check in was excellent, but then things started to decline. The room small and tired, the restaurant and bar were closed for renovation and the mini bar was locked closed for all but one day because of a fault in the system. The other areas set aside for a bar were often used for functions leaving us with no where to buy a drink on a couple of evenings. We sat on the mezzanine floor one evening and gave up when we were not served or approached for 45 minutes. Not a shining example of US hospitality. The girl at the desk could offer no help. There was no safe in the room. Our coffee was not replaced on the first day at which point we complained. To be fair they took the email seriously and gave us breakfast vouchers as compensation, but all-in-all the hotel was far too expensive for what it offered and living on past reputation.",2,2,0,0
"Great experience in NYC
We recently stayed 3 nights at the BW Plus President Hotel and couldn't have been happier with this property. It was so difficult to find a hotel that would accommodate 2 adults and 3 kids without having to book 2 separate rooms. We reserved a suite and it was spacious for NY standards. The room had 2 full size beds and a large pull out sofa bed, which was surprisingly comfortable. The bathroom was large with a whirlpool tub and a separate shower. The location is the best part about this property. It's a short walk to 51st street where the subway station is located and times square is a block away. We were able to walk to most places, including Central Park. The hotels concierge was very helpful and ordered a mini van cab for us to take us back to the airport. I would definitely recommend this hotel and look forward to our next visit.",4,5,1,1
"Underwhelmed
The Sheraton Philadelphia Downtown Hotel is located in a fairly decent part of Philly. This hotel offers access to the Pennsylvania Convention Center, Drexel University College of Medicine, City Center, and the Broadstreet Line all within walking distance. The staff within the hotel reflect the general attitude of the city, where interactions with them could be friendly or quite cold. As with most hotels in the city I would advise staying away from the food and beverage services inside the hotel, as they are quite expensive. For example, I believe a $17 omelette is a bit over priced. When checking into the room be sure to arrive a few hours after check-in time, as the rooms are apparently never ready by 3:00PM. I was lucky enough to have my room changed to a double from a king, so that I could check in at 3:45 otherwise I would have had to wait ""until about 6:00 PM."" As for the rooms they are not too bad. The beds are somewhat comfortable, although their useful life has been realized a few years ago. The carpet within the room has apparently seen a lot of traffic and appears to be stained in the high traffic areas. The bathroom was clean and stocked with the standard mico soap, shampoo, and conditioner. My only major complaint is mostly that the single pane windows let in all the noise of the city all night long, which is mostly sirens, traffic noises, and the car horns people around here love to blow. I should also state that these noises never stop, did I mention the proximity to the hospital. If you are a light sleeper or looking for a hotel with good upkeep I would advise staying elsewhere.",2,3,1,1
"Not a pleasant experience
This hotel room was very dirty. Did not even want to put my luggage on the floor. Dead bugs in room on 3rd floor and live bugs. In the pull out sofa on the sheet it looked like a larva was in it. We need to use but we choose not to also there was no extra pillows and blankets in the room for it. My 8 year old son was afraid to go into the bathroom by himself which is out of the norm. The toliet did not flush and the bathroom sink faucet did not work. It was fixed while we left the room, but should of not rented room out like that in first place. Doors were dirty around handle areas it was noticeable as you walk by. Very dissatisified with this hotel. Rented 3 rooms for family and friends and was very embarassed by the condition of the rooms. Since the room was so dirty we did not even sleep under the blankets for fear of getting bed bugs (which I am sure you still could by not getting under blankets). Hotel was booked due to football game no reason to complain to staff at the time nothing that could be done.",1,1,0,0
"Barely acceptable
I was there for a week at a meeting at the Convention Center that is most conveniently connected a short walk through a covered sky ridge. My room was clean and quiet, and that's all I can say that was good. Room service is well below Marriott standards with frequent mixups, and good luck getting an operator to answer the phone. The ""service express"" is a joke. Even the staff admitted that all it does is add middleman between the guest and the person you should be talking too which exponentially increases the opportunity for errors.",3,2,-1,1
"Damp
We have stayed at this hotel before in the summer and loved the location and layout. This time it was raining and damp and the hotel room had a distinct mildew smell and damp carpet. When another room was offered to us, it had the same problem. When we walked in to our original room, the bathroom window was open in an attempt to air out the room. We stayed one night and changed hotels for the rest of our stay. Very nice and helpful staff and a great location!",3,3,0,0
"Great find!
The rooms are comfortable. The staff is well trained and nice. The only improvement I would recommend (as other reviews have already mentioned) is the quality of the breakfast. For example, the muffin was dry and not tasty. Overall, a great hotel find in New York!",4,5,1,1
"Not for Children or those who like a good night's sleep
We booked the signature suite. I wouldn't suggest doing this. Whilst the room was pretty nice the view was atrocious. It was dark and all we saw were copius amounts of bird droppings outside our window.
The Good - The hotel was well presented and looks very classy. Most of the staff were very friendly albeit not up to it service wise.
The Bad - The bed was easily the worst hotel bed I have ever slept in (or for that matter the worst anywhere). It sank in the middle such that both of us rolled into the middle. It dropped more than 6 inches from the edge to the middle. I know this because I measured it. It was so bad I ended up sleeping on the sofa -my wife sqeezed into bed with the kids. I rang the front desk to let them know but at midnight there was not much we could do as a room change was out of the question given the kids were already asleep.
The hotel is not for children. When we checked in we asked for a crib. It never arrived. When I followed it up it arrived sans sheets. When I asked for sheets they were delivered to the door by a not so friendly housekeeper who didn't even hint at making up the bed. We asked for a kettle (for making child's milk). It never arrived. There is no bath despite the bathroom being bigger than many hotel rooms.
The front office manager called at 10am to follow up my complaint about the room. I told her we were considering moving and she asked if I would let her know ASAP if we were going to do this as the hotel was ""fully committed"" that night. That made no sense as there we many rooms still available on expedia and their own website but I did not question it. I told her I'd come back to her within the hour. When I did she was not around and she did not return my call before we checked out (about an hour later).
Instead of staying 4 nights we checked out after 1 night - I have never done this before. We are now staying comfortably at the Park Hyatt and I have absolutely no complaints about this place. It's fantastic.
In fairness to the manager she comped the room for the night we couldn't sleep due to the bed. That however did not adequately compensate us for one night's lost sleep and one full day lost of our three in San Diego. The kids have had to skip Seaworld as Mum & Dad were too tired after little sleep (having got to sleep at 5am and awoken at 10am by the manager's call). Too bad I had already spent $250 on tickets.
All I can say is this is not why I expected of a Luxury Collection Hotel.",1,1,0,0
"Location on the Riverfront
I enjoyed my stay here. The bellcap and front desk were very helpful. The hotel was very clean and the lobby was great. The rooms were clean although a tad dated and small. The rooftop pool was beautiful and well stocked with towels. I particularly liked that it was within walking distance of Jacksonville Landing, a restaurant and entertainment location in downtown Jacksonville.",5,4,-1,1
"Good location and facilities, pity about some rooms
We stayed for 3 nights in July, two doubles bedroom. Hotel is good, and has central location. Public areas all great and leisure facilites also good. However the room we booked was in older tower , which looked quite dated, and you could have placed our 4 suitcases in the room and been able to access the beds. We ended up having to upgrade to newer towers so be careful which tower you get placed in). The hotel was efficient and helpful regarding the upgrade , and the new room was much bigger and more modern, however it had a view of a wall (4 feet from window) and therefore little natural light (but the guys did discount the upgrade charges as we weren't happy). The hotel is ideal for business travellers , and the hotel does provide free wi fi if you register as a Hilton Honors member. So overall, hotel was fine and new room was good, but price for central San Francisco location is not cheap.",3,3,0,0
"Just what we wanted
Off the beaten path, clean suite, free parking, complimentary breakfast. The suite was perfect for this family of 2 parents and a teenager. Board games need to be replaced, but front desk loaned us a deck of cards. Front desk and housekeeping very professional and helpful. After very busy days, it was nice to return to our quiet ""home"". This is the first hotel (ever!) that we did not hear slamming doors and loud guests in the hallways.",5,5,0,0
"Nicest people ever!!!
I am what most would call a needy traveler... Flor was working the front desk & took the time and effort to make sure my stay was perfect!!! The staff during breakfast & happy hour were super nice & polite.",5,5,0,0
"Clean & convenient, but TERRIBLE service
My husband and I stayed at this property during a weekend trip to Charlotte. The hotel was clean and updated, but as SPG Platinum, I would have expected better treatment by the staff. As our Platinum amenity, my husband and I selected the complimentary continental breakfast. After giving our waitress the Platinum Breakfast Voucher one morning, we were questioned by her multiple times as to who gave us the voucher and why they did not sign it. (I have no idea - I don't get the name of every person who checks me in)
When we went up to the buffet, my husband decided to have the full buffet instead of just the continental, and additional charge of $5 - no problem, we thought. We tried to use our $5 ""Green Choice"" voucher and after initially accepting it, the waitress came back to the table for probably the 6-7th time and told us she could not accept it and that we would have to pay $5 cash. By this time we were so annoyed that we would have paid $5 just to be left alone and eat the rest of our breakfast in peace. 
When I complained to the manager about the service we were receiving, he agreed to refund us the $5 cash and let us use the ""Green Choice"" voucher instead. He sent another waitress to the table with our $5 in cash (which they returned to us in $1 bills and dimes). As she was leaving, she started taking my plate away while I was still eating! 
In short, my husband and I felt insulted and disturbed by this experience. The staff treated us as if we had just walked in off the street and stolen someone's breakfast voucher. They seemed to have no regard for our attempt to enjoy a quiet breakfast alone and were determined to interrupt us as frequently as possible. The final straw was giving us back our $5 in such small denominations - an obvious passive-aggressive attempt at insulting us. I will definitely not stay at the Westin Charlotte again.",2,2,0,0
"Great location, great service!
The Monaco is my first choice for a downtown Chicago hotel. It is in the perfect location for easy access to everything you want to see and do downtown. The iconic views from the window seats in every room make it charming and cozy inside and an invitation to get out and see all this great city has to offer. I wouldn't stay anywhere else. It is just the right size for personal service and just a block off Michigan Avenue so it's close but a bit quieter.",5,5,0,0
"Good. No surprises.
In every way, this is a typical Courtyard by Marriott. Good staff. Recently redone with the Courtyard decor and lobby arrangement. Beware of the freeway construction it can make for a challenging drive to some parts of the west loop area.",3,4,1,1
"Love Seattle Warwick!
My husband's band was playing the Hardrock Cafe in Seattle a few weeks ago, so I booked several rooms for our friends and family that were planning on attending the show. I dealt with Tami Taylor, Senior Sales Manager, when booking the rooms and all I can say is Thank You Tami! Because of all the rooms I booked, Tami upgraded my husband and me to the Queen Victoria Suite, and it was fantastic! Everyone was so friendly and helpful and the newly redecorated 18th floor exectutive rooms are gorgeous. Everyone in our party had a fantastic stay. 
Thanks Warwick Seattle, we will be back!!",5,5,0,0
"Lots of little annoying things make for a bad stay.
Cool ""looking"" hotel room and cool ""looking"" bathroom. Trendy, urban, contemporary. Thats where the cool ends however. Elevators didnt work right, coffee machine in-room broken and no coffee in morning in lobby either, or any breakfast offering (not even to purchase), low water pressure for shower that is just small and awkward with no door so the floor gets all wet, no pay per view movies on the tv with only basic channels, the remote control would only channel up and not back down so you had to rotate through 24 stations just to get back to the only lousy option you already had and on and on and on with the inconveniences. Too bad, this hotel has a lot of potential but when at every turn there is an annoyance it kind of ruins the place. I would not stay there again. The adjacent Benjamin Steakhouse is absolutely fantastic however and adds as in-room dining to the hotel....that is the only redeeming quality in my opinion.",2,3,1,1
"Worst hotel experience
We booked and paid for a month (king deluxe suite) in advance here despite reading negative reviews, thinking maybe some had bad luck. We moved to Memphis and needed lots of space because we had brought lots of stuff that our professional movers would not pack. On arrival our room reeked of smoke although we had booked a smoke-free room. We opened the windows for several hours but it did not help. The coffee cups had coffee stains on them, the dish rack had pieces of food sticking on it. Carpet in the room was old and badly stained. When we asked to switch rooms, they insisted our room is a smoke-free room and said no other room was available and our choices were 1) have deodorizer sprayed in our room or they would switch us to a smaller room for the SAME price! My husband asked if they would refund our money and we would just pay for one night. They refused saying that since we booked through Expedia, they could not do that. Neither would they give us a room at the other Extended Stay. After a couple of hours on the phone with Expedia, we finally got refunded. The staff seemed to like hanging outside the front door with their friends and having a smoking party. I notified front desk that one of their residents had left his car window down. She said she knew who it was and would tell him. The window was still down the next morning. 
Found a fully-furnished 2 bedroom, 2 bath 1,200 sq.ft. gated apartment at Executive Lodgings for the same price...super clean with lots of towels, full-size kitchen with more pots and pans that I need and a laundry room with washer and dryer! The apartment complex also has a pool and work out room.",1,1,0,0
"No sense of relaxation or comfort from Room 102
If I had any idea that I was not going to get any sleep, I would have gone to sleep in my car and saved myself a nightly rate at this place. First off, I was told that no charge was going to be made to my card and they pre-authorized $20.00 off my card which had me very uneasy about spending my already budgeted monies. Then I get into the room and not realizing that it was the room closest to the Highway and on the first floor I figured that I would get a good nights sleep. Instead, I had to go to the HEB nearby to purchase a sleep aid in order to sleep only to be rudely awoken by people walking through the halls and the sound of bulldozers and heavy machinery from Loop 1604.
I am not going to rate this very poor as I could but will rate it terrible with some items of redemption. The breakfast was great and so was the cleanliness of the hotel. The pool looked refreshing and I would have enjoyed a dip had it not closed as early as it did on a Friday.
For future reference, please MANAGER make sure that your staff is not so quick to assign rooms that are closest to the highway first. I did not appreciate being placed there and will definitely be seeking a refund from Priceline.",1,1,0,0
"Sound insulation needed!!
The sound insulation between adjoining rooms is so inadequate that I not only heard, but could follow word for word the conversation in the next room. And this was after asking to be moved to a quieter room--the second was worse! If you are given a room with a door between it and the adjacent one, just hope that one is unoccupied. People usually go to hotels for a place to sleep....pretty difficult with the noise level in inadequately insulated rooms.",2,2,0,0
"AWESOME HOTEL FOR REASONABLE PRICE!!
When I checked into this hotel, Maher Patel - Hotel Manager, was very nice and helpful. I had two rooms and she was very accommodating in putting my rooms side by side and also to my requests for quiet rooms. Since then this is my second trip to the city and I immediately booked at this hotel. Very clean rooms and safe neighborhood. The bathroom is nice and big and I love the shower! All staff was very helpful from Housekeeping to Maintenance! If you want to stay in an afforadable, clean and safe hotel...STAY HERE!",5,5,0,0
"Needs a cash infusion
The Blake tries really hard, that is the best that I can say for it.
We stayed on a Saturday night for a convention recently and while we had a good time I was disappointed with the room. The bathroom was dirty, things felt ""used"", the AC was not very strong, there is no soundproofing and the beds are only average (reserved a KING room and got two smallish queens).
Ate at the on site restaurant and it was decent but pricey.
There was a $10 parking charge overnight, I should have contested it but I didn't have the energy at the time. No one checked the pass and it was not a secure lot so you could skip this if needed.",2,3,1,1
"Struggled when super busy, but top marks to the bellhops/concierge
Had two nights here in a King Fireplace suite on Stout Street side (not ideal, as tram noise starts early). Room was good, although lacking any special touches that you'd expect at this level. Special mention for the bed and pillows though - both exceptionally comfortable and shower was good too. Breakfast offering was good enough, but it was so busy the Sat/Sun mornings (wedding party, then football fans) that it was carnage in the room. 
Even though it was busy, the guys managing the parking and luggage were all really friendly and helpful and gracious. Not always the case.
The much-vaunted Harry's Bar was a bit of a joke. Completely dead. For great food and drink pop across the road to Panzano - superb.",3,5,2,2
"Great value, great staff
I've stayed here about 20 nights over the past 3 months for business as I'm in and out of the Denver airport regularly. The shuttle service runs regularly with great drivers. The staff is always very helpful and friendly and works to get you to smile when you might be otherwise grumpy from a long day of travels. Rooms are more than adequate and a good value for the price. Breakfast is always hot and ready when they say it will be and always well stocked. The place is always clean and usually quiet. Really can't say enough about the staff though. They are always there to make sure everything you need is there and making sure that you get to the airport on time. If you have a problem bring it up, they will be sure to take care of you. I have no plans on staying anywhere else when I need a spot near the airport.",5,5,0,0
"It was fine
There is nothing wrong with the Chancellor, and its location is excellent, with cable cars running past the front door on Powell Street and plenty of good restaurants nearby. Shoppers can go crazy, if that's what they desire. The rooms, though not very large, are clean and comfortable. The staff was very helpful with our questions and our needs. I can't remember, though, the last time I stayed in a hotel that had no air conditioning. The windows open a bit to allow a flow of cool, fresh air but the noise of the city enters too.",4,4,0,0
"An amazing view of the San Francisco Bay
I was a little hesitant, reading some of the reviews, but I'm glad that I have stayed at this Hilton.
I called the hotel, one day before my check in to inquire about my room's location and the view.
I have been told that my room will be one of the newly renovated rooms in tower 3, but there will not be a balcony and the view will be of another building, or of the multistory parking garage.
It was not acceptable to me, since the view is one of the most important aspect of my hotel stays. I have asked to be moved into the tower 1, where I could have a room located on a high floor, with a nice terrace. I have been told ""but your room will not be newly renovated"". I was fine with that. It's a Hilton. How bad could it be? It turned out that my room (4272),was great. Everything was in good working order. I had a nice flat screen TV, comfortable and clean bed and a pretty good bathroom. There was a musty smell at first, coming out of the carpet, but it disappeared after I have opened the door to the terrace. The view was most amazing: I could see the whole bay and parts of the Bay bridge (obstructed by some buildings). At night the view was as spectacular, with all of the lights. Some of our other people (I was part of a group) stayed in the newly renovated rooms and these rooms had very small windows and hardly any view. They also had an overwhelming smell of a new carpet. I like the new color theme, but all in all, I loved my room better. We ate at the hotel and the Urban Tavern is a great restaurant. Quite casual. The menu is simple and I loved the horse sculpture center piece. The hotel main areas are newly renovated. They were clean and stylish and the employees were helpful.
 I loved the huge fresh flower arrangement in the lobby. We were busy and did not get a chance to use the pool, or the pool deck, but the pool and the jacuzzi looked sparkling clean and very inviting. The only negative thing was and it's nothing to do with the hotel, that there were some protesters on Mason St, beside the Hilton and they were shouting from 7 AM to 6 PM, so please ask while checking in, if you room could face the other way, or if you could be on a higher floor, then it's not so annoying. I could hear them from my terrace, but only a bit. Our breakfast was included and there were many excellent choices. You must try the baked Greek yoghurt, with honey. Delicious!
I would stay at this hotel in a heart beat, as long as I could have the same room arrangement, as I had. The Union Sq is 3 minutes walk away, so the location could not be any better.",5,4,-1,1
"Needs renovation/updating
Stayed here due to a super early flight from Hobby.... barely stayed for 8 hours, and thank god. It was not updated or contemporary. Location is prime, but otherwise they are just taking advantage of folks who need to stay by the airport. The front desk was fairly slow on check in etc. The heater/cooling didn't work very well, and was very loud, added with traffic from the road it was next to impossible to get any sleep.",2,2,0,0
"Great location, good value, A/C needs some work
We stayed for three nights prior to a cruise. All in all, the rooms were on the small side, but manageable. The bathroom was clean, but not luxurious. The location was spectacular. The staff was helpful. The concierage lounge was well-stocked for breakfast and clean. The A/C, however, was miserable. On the first night, it didn't work at all (no windows in the room). After it was ""repaired,"" it was still not up to what we're used to in South Florida. While the unit read 65 degrees, it was closer to 75, and there was no way to make it colder. We would only consider staying again if we could be assured that the A/C units worked better.",3,3,0,0
"Absolute Disaster of a Hotel
I have to admit the concept of the hotel is innovative and stylish, which is why I chose to stay there. The pictures on their website show a sleek hotel with high end finishes. From the moment I checked in there was no high points. 
They had given us the wrong room, two queen beds, instead of one king bed. they couldn't do anything about that. We took the room with the two beds anyways. Once we got up to our room I was shocked at the temperature..... 89F!! Even the Bell Man was surprised and apologized. A further look around the room showed cheap furniture and a room that was not properly kept up or cleaned properly. There was hair on the toilet seat as well as in the bathtub. There was a giant chip in the wood under the mirror. It was just a completely shocking experience to go into a room so badly kept up! 
After a phone call to the front desk we were given a downgraded room, a Wonderful King room, which was okay but perhaps a tab small but it still had the same tacky furniture and finishes. We also had to ask them to adjust our bill, since we had downgraded our room. They were going to charge us for the Mega Corner room even though we stayed in a much lesser room.
We ordered in breakfast in the morning, if you would even call it a breakfast. First off there is no dining services person with which to place your order you simply call the front desk (odd?). The girl took my order to which I had asked for several changes to some items; a side of cheese, toast instead of muffins for the pastry basket. Our order came, without the toast and without the cheese. The sausages were BURNT, gross. The cheese came up 5min after I called asking where it was. 10min go by and there is no sign of my toast. I call down to the front desk again and she says there was toast in a basket given to my boyfriend, there was toast but not sourdough or rye. It took another 10min to get 4 slices of toast.... ridiculous! 
The Valet is another story! A complete disaster. They managed to mess up my side mirror settings in my Range Rover Sport as well as 'Lock"" my car in the downward position so it would beep if you were traveling of 25mph. I had to bring my car to the dealership upon checkout due to the issues they caused. I called the Valet manager upon leaving and discovering these issues and he tried to tell me that it was a ""user error"", meaning I was not intelligent enough to correct the issue. The dealership told me that it was not a user error and that most likely the valet forgot to turn the mirrors in and hit them on something causing the mechanism to brake..... $1,500.00 in auto repairs later they simply took off the valet charge... are you kidding me? 
I would not recommend this hotel for even my dogs to stay in!! It was a truly awful experience.",1,1,0,0
"X-Mas in NYC
Just recently stayed here in a lovely quiet double room with great beds, nice linens, up to date decor, a a nice bathroom with a walk in shower and a great rain shower head. The service at the hotel was excellent, both helpful and friendly, from the front desk staff, the doormen,to the bartender who was wonderful to talk to in the evening. The hotel was within walking distance of Radio City music hall, Lincoln Center and the theater district. We would definitely return to this boutique hotel again.",4,5,1,1
"pamaz
My family has been staying at the Bay Club for years. We love the marina and bay views, the wonderful complimentary breakfasts and the excellent service. The large patios allow you to sip a drink and watch the ocean views from your room. There is a wonderful walk you can take steps from the hotel along the water, with great views of all the ships coming to the harbor. The food and service in the restaurant at the Bay Club is also excellent. If you want a true beach getaway with all the amenities, the Bay Club Hotel is the place.",5,5,0,0
"So So
It was ok but way over priced. It needs some remodeling and updating. The doors to the rooms used to be located outside then they went and closed in them and left all the air conditioners sticking in the hall ways and it is so hot in all the hallways which has created a funky smell that permeates all your clothing and luggage. Our room keys had to be reactivated every day as they kept erasing out and we couldn't open the doors so it was a pain to have to do that everyday. The free breakfast was always so crowded there never was enough places to sit and eat ant then they hardly had any trays to use so it wasn't worth all the hassle just to get a bagel and coffee. The pool water really needed some chlorine as it wasn't that clear clean look. But then again they probly only pay the life guard minium wage and he looked too young to know how to clean anything.",3,2,-1,1
"Had laptop stolen in lobby cafe
Security is an issue. Area is filled with homeless people and there is no security guard presence felt anywhere in the hotel. I placed my laptop on cafe table to save myself a seat while I bought a shuttle ticket to the airport. 3 minutes later when I turned around to go back to my seat laptop was gone. Person at table next to me said a man grabbed the laptop bag and walk straight out the door past the bellman. San Francisco is filled with people who are less fortunate as well as people who are always looking to swipe something and you would think a Sheraton hotel would have an armed security guard on staff. After laptop was stolen ""head of security"" advised me not to call 911 and file a police report when I got back home. I instead went to police station and the police said because the crime had occurred only seconds after I had left the table and because the person at the table had a description of the thief I should have called 911. There was also incident with other guests during my stay who reported to ""head of security"" that two men, one of which fit the description of man who took my laptop tried grabbing peoples bags as they stepped off the shuttle.
Additionally, the first night I got to the hotel it was raining and when I got to my room even though the window was closed the rain seeped through and there was a cold draft. The TV also had reception problems ( unrelated to the rain). I called for assistance but the engineer did not arrive until the next day. Sleep Quality was also low because of all the noise from the street including car and foot traffic. Food in the cafe and the restaurant is overpriced. Internet cost $15 per electronic devise per night. Business center printing is overpriced. Wifi in hotel lobby is incredibly slow and the connection constantly breaks. 
The positive aspect of my visit was the staff is reasonably friendly. The location is in between pier 45 and 39, but the area itself has a lot more homeless people than the area surrounding the Argonaut.
I would not stay here again because I often travel alone and check in after dark and am always caring a laptop. I feel like the individual who took my laptop targets people like me and I am just thankful that I was not hurt in the process or I was not followed to my room. My laptop itself was worth $1000 and I had books and other possessions worth another $100. Because of the theft I missed my shuttle and the manager was nice enough to offer me a town car to the airport. Unfortunately a $60 fee for a ride to the airport will not compensate me for my lost laptop nor will it resolve the security issues at this hotel. After I left I have not received one phone call apologizing for the incident or any indication that the hotel acknowledges it responsibility in this and other similar incidences. I will be pursuing legal action against the hotel.",1,1,0,0
"no sound-proofing, no sleep at the Sleep Inn
I stayed for 4 nights, and 2 of them were the worst hotel experiences of my life. The Friday night, our neighbors were screaming and blasting their TV until 4am, which meant I got to do my conference presentation on 1.5 hours of sleep. At least they shut up after a call to the front desk after asking them in person did no good. Saturday night, neighbors on the other side threw a party. People coming in and out of the room, screaming in the halls and in the room. Also playing loud music and other activities where we could hear every word through the walls. Four phone calls to the desk and a visit by the police still did not shut them up. I got to drive several hours home on 2 hours of sleep.
The front desk would do little more than call the rooms of the inconsiderate people. The hotel seems more like a party place than a suitable place for anyone who wants to sleep. For a newish looking place, they did a pathetic job building the walls if there is absolutely no sound proofing.
For all of my outrage, Sleep Inn only discounted me for 2 days of parking ($30). And at what hotel does one have to pay an extra $15 a day for parking? 
Lastly, a poor tourist family had their car window smashed in their parking lot.",2,1,-1,1
"Exceptional quality, location and price!
We stayed here for 5 days are our expectations were exceeded on every front. The staff were all lovely, our room was super sized and included a lounge area, kitchen, huge bedroom and bathroom. The facilities were all impeccibly clean and even small details were thought of, such as a washing basket to take our dirty clothes over to the free laundry! Breakfast everyday was delicious and although we didn't take part in the evening events, it all sounded fabulous. We were straight out onto the freeway to head any direction which was easy and convenient. Starbucks and CVS within walking distance. We had dinner one night at the Wyndham hotel which we could charge back to our room. Can't recommend Hawthorn Suites highly enough!",5,5,0,0
"Awful - Stuck in a bad Austin Powers movie
The Hotel:
My first experience walking into the lobby and seeing the strangest red plastic sofa, unusual and uncomfortable chairs, zebra striped tables, and black walls, was not the surroundings or atmosphere I expected when checking into the W Hotel two blocks from the White House. The tanning lotion smell and the strange music was another thing I didn't expect or appreciate.
The rooms:
Very small, not very clean, strange white laminate and florescent lights. Bathroom w sliding doors that don't close all the way.
The Service:
The front desk staff including the manager were much less than accommodating when checking in to find my reservation was not the room I was told and confirmed.
Extremely overpriced room service took almost 90 mins which was only coffee and dessert and promised in 15 mins.
The Concierge never made our dinner reservation as promised and gave us the wrong directions to the botanical gardens.
Stay at The Regis ! Much bigger CLEAN rooms, much much better service, for the same location and the same price.",1,1,0,0
"no thrills no frills
Room was ok size. Hair on sheets, towels, and sink. Holes on towels. Our room was close to the ice machine. So we heard a lot of rumbling. The door to the room didn't even fit the door frame. It was too small. We heard walking, talking, and doors slamming through out the night. The bed was close to the bathroom door way. Every time i walked out of the bathroom i would hit my shin on the edge of the bed frame. Came home with a huge bruise on my leg. Would not stay here again. Would pay a little extra for a little more nice.",1,2,1,1
"Never Again
When booking a hotel for Memphis recently, I noticed that the rates on the Crowne Plaza were $3 cheaper than the Holiday Inn downtown - so I thought I'd give it a try. It turns out the hotel is jsut off I-40, about two miles north of the Beale Street area - yes, there is a shuttle, and yes, the street car line is within a block or so. But we arrived late on a rainy night, and there is really nothing close by (other than the Marriott), so we decide to eat at the hotel resturant. Well, Thursday night is Kareoke night, and it is held in the resturant - the sound level was so loud tha it was painful - there may have been two parties that enjoyed it, everyone else was wincing. No way to have a conversation. 
The hallways seem to be on the dingy side - I checked out the excercise room on the 11th floor - ceiling tiles pushed up, like they have room leaks. My room (1014) had a cracked sink ( this was an upgrade). The furnishings seem to be a mish mash of art deco and standard hotel fare. 
I always though Crowne Plaza's were a step up from Holiday Inn - not this one. If you want to stay close to I-40, stay at the Marriott - it is much nicer. If you want to be close to Beale street and have resturant options, spend the $3 extra and go somewhere else..
And the buffet breakfast doesn't open until 7 am - hard for a traveller with morning connections.",2,2,0,0
"Excellent hotel, great downtown location
Typical but very good Fairmont amenities in a great location -1 block away from Dallas Museum of Art and with easy access to other downtown locations and freeways. At a business meeting- group food was ok but not outstanding. Attractive lobby bar. Fitness center in basement- no view but functional machines and weights. Interesting art in lobby and elsewhere in very nice building. Staff was uniformly helpful and pleasant. Internet access was overpriced.",4,4,0,0
"Great history but....
I've always wanted to stay at the Driskill. Like their adverts say, it is probably Texas' favorite hotel.
My wife and I stayed there in last weekend. The lobby is stunning. We found the front desk staff terrific.
We ordered two meals from room service. They were terribly slow but made up for it in the quality of service.
That said, we probably won't go back. Here'e why... we booked a suite that was great but the lighting was terrible, the view was of the back of another building (about 5 feet away from our window). It was like staying in a cave.
The TV quality was terrible. The remote hardly worked (not corrected when we called Engineering to get a new remote, which they brought quickly). The bedroom had a nightstand on only one side. To make matters worse the cabinet that supports the bedroom TV also has the mini-bar under. It is nearly impossible to get from the other side of the bed to the bathroom at night.
The final insult was when housekeeping banged on our door at 8:30 a.m. on the morning of checkout. A common mistake, but the banged on our door three more times in the next hour. I called for the MOD to complain and was told by (what I think was) a front desk agent that he was the MOD. 
Bottom line, beautiful, historic hotel with great F&B but you'll find a better value by visiting the beautiful bar for a drink and staying elsewhere.",4,2,-2,2
"Good experience
It was my first visit to Boston, and I would stay in this hotel again. Great location, my bed was super comfortable, and I had a large room with a great bathroom. Everything was clean, the front desk staff very helpful. The concierge was great. Lots of attractions within walking distance - shops, good restaurants and Fenway.",5,4,-1,1
"Hard to get to hotel
The construction Houston is awful and the hotel was very hard to get to due to the road work. It was also difficult to get back on the highway. The hotel from the outside looks very worn, but inside it is nice. The rooms were clean and nice, the bathroom small but clean. They have a large club room and free. I could not get a wireless signal for the Internet so I had to use the wired. Not convenient if you have an iPad but I also had a laptop.",3,3,0,0
"Okay service/Great location
The Westin Seattle is located 1 block from the shuttle to the Space Needle, 5 blocks to Pikes Place, and is across the street from tons of shopping options! The rooms are clean and updated. An upper floor features great views of Seattle. The features were great during our stay but the service was below average. We had trouble with requests of our reservation that had been confirmed prior to arrival. When asked about parking the front desk agents did not mention the $25 parking garage connected to the hotel to their $41 parking option. On the second night of our stay our room had a strong smoke odor, when we called to see about a room move they said they would send someone to deoderize the room. After 40 minutes when no one had come, we cancelled the request so that we could go to bed
Great location and rooms - bad service.",3,3,0,0
"Terrible Experience
The place is straight from the 60's. Elevators are tiny and it's hot at hell in the entire place. Customer service was absolutely horrendous and I would have rather slept on the streets or on the subway. Do NOT stay here.",1,1,0,0
"IKEA in Seattle
This was an interesting place to stay. Last time I stayed in Seattle, we rented a car and it stayed parked in a garage our entire stay. Thanks to the other reviewers of Hotel Five, I saw we could take the Light Rail straight from SeaTac airport right to Westlake station - which is just a few blocks from Hotel Five! It only cost $2.75 per person verses a car rental or the $45 cab ride! The location is between the Space Needle and Pike's Place Market, so its a great location! One night we went to Zeke's pizza in Belltown near the needle which felt more local than touristy. (maybe it wasn't and we were blissfully ignorant, but to us it didn't feel like a tourist place!)
Hotel Five has an interesting decor. It seemed like IKEA set in Seattle. It had a lot of reds, bright yellows and reds. However, I don't stay in hotels for the day, so its not a big deal. When checking into our room, the outside of the room had a big handicap symbol right on the room number display. (and the numbers were big!) Gee. Thanks for making us feel so different and point that out to all the other guests that our room isn't like all the others. Honestly, what the hell is the point of making all the other guests know the room is ""different""? Like someone in a wheelchair doesn't get enough stares anyway. I've never seen this before in a hotel and it was somewhat insulting.
Anyway, done with my rant. Back to the room. The floors don't have carpet, but a laminate which looks like wood. It had its pros and cons. The pro is that it felt much cleaner than carpet, but the con was that it could be very loud. Luckily we didn't have loud neighbors, so it wasn't a problem during our stay. They had the soap, lotion and shampoo dispensers. Unlike other hotels I've stayed, Hotel Five did a good job of not making them look tacky. The Air Conditioner was a wall unit, but I knew with the monorail and the floors, noise could be a problem. I brought earplugs with me so if you are a light sleeper, you may want to do the same. The room was decent size, but there are a few improvements I would suggest: 
1. They should have towel racks or hooks inside the bathroom for towels. I would have saved my towels from one day to the next, but there was nowhere to hang them! So, I just threw them on the floor and got new ones after housekeeping came which was very unnecessary 
2. Although it didn't rain on our trip, if you were wearing a wet jacket, there wasn't a hook at the entry of the room to hang it. Not sure where you would put a wet jacket. 
3. We were right next to the elevators. The constant ""DING!"" of the elevators was pretty loud. (louder than most hotels) 
4. Get a real door for the bathroom. The door was on a rail which slides back and forth along the wall - so it doesn't really lock or close tightly. This leaves a lot to be desired for better privacy.
Overall, despite the little issues, I would suggest staying here. It is right next to Top Pot Donuts which seems to be very popular. It is walking distance from the light rail from the airport, and walking distance to the Space Needle and Pike's Place. (plus it is much more reasonably priced that some of the other hotels in the heart of Seattle's downtown!)",3,3,0,0
"THEATER WEEKEND
We had theater tickets and this hotel was in a great location for our show. Our room was very comfortable with 2 beds and the bed linens and pillows were also very comfortable. The bathrooms are a little small, but over all the room was well worth the price.",4,5,1,1
"In this price range, there are better places in San Diego
We stayed here two nights as part of a group holding a meeting. The room was pretty good. It was odd that the only chair was a desk chair that was not particularly comfortable for watching tv. For tv, it was mandatory to be on the bed. There was a connecting door to the next unit which, fortunately, was a suite. The second night we could hear people talking but they were not near the door. Of course, this meant they could hear us, too. Both the bathroom and the main room had light switches that were timed to turn the lights off after a set amount of time if there was no movement in the room. The first morning my wife was in the shower when the bathroom light went out. Startled, she yelled for help, thinking there was a power failure or worse. Good thing I hadn't gone for a morning walk. I opened the bathroom door and the light went back on. The hotel has a nice-looking pool area and lobby. Garage parking was included. The restaurant served a nice breakfast. It's the kind of hotel that makes you want to like it, but I am afraid, given other choices, we will not be back.",3,3,0,0
"Mutton dressed as Lamb, look but, DONT STAY!
Our stay was at the end of a five month tour round the world, and we felt this was a safe hotel to book as this is ""THE"" Waldorf Astoria, and having good experiences with the brand elsewhere we thought we would finish here in New York. 
We were wrong! 
I can only retell our experience here, but I spoke with other guests and heard many similar stories. I can only presume that good reviews for this hotel are from those who did not stay here or who have never stayed at a good hotel.
The first room was old, tired, and not clean. It actually had broken glass on the floor of the bathroom, we couldn't believe it. We went back to reception and were assured an upgrade in light of this, so we went to a smaller room with a smaller bed! This was unacceptable, so we went back to reception again! This time we were given a large suite of two room size and were then informed that there was no water on our floor due to maintenance. (actually we were told it was the whole of midtown without water, even though the water was working elsewhere in the hotel)I must say we were offered compensation for no water, a voucher for their own spa at a value that meant you had to spend more, unreal.
So finally, three hours later we got a room that was clean and didn't have wallpaper peeling off the walls, no joke the second room had broken lamps and peeling paper!
We stayed here for four nights (paid in advance, won't do that again!) and by the end of the stay we had TV problems, bad housekeeping, curtain issues (blinds stopped working!) and met with several managers.
These managers did try to compensate us for our problems, however at no point did this really work, the rooms were all bad that we were moved to, the offer of a car to the staten island ferry one evening resulted in us being threatened with being stranded there by the driver, and the complimentary meal that we had at the Bear and Bull (I think thats the name) was mediocre to say the least. Had I had to pay for that meal there I would have been very angry at the state of the food for the cost.
This is a tired old hotel, that according to two managers we spoke with, hasn't really got any perfect rooms, as they all need a little something, no joke, we even met with the building maintenance manger!
Please visit this hotel, see the ballrooms, see the lobby, this is great but don't stay here. No free wifi, no coffee or tea makers in the rooms, and massive prices for a really run down hotel. Coffee from room service was $8 plus a $5.25 per person charge, plus a 15% gratuity plus state tax! A $15 dollar coffee is acceptable on a desert island 20 room boutique hotel but from a run down motel it is not. 
This hotel is mutton dressing as lamb. I am a hilton Gold Member and can not recommend this hotel even though I love the brand, This should be their flagship hotel and in fact I have to say it was the worst Hilton we stayed in.
I can only hope others do not make the same mistake as us, it was a real shame to have our travels finish with what should have been a glamourous great experience at one of the worlds most famous hotels and instead it just never came out that way.",1,1,0,0
"Sad Stay
We checked in and went to our room on the 3rd floor.It was late so we called to order our breakfast from room service since the hang tag was not in the room. After we convinced them we had no tag, they took our order. Breakfast was awful. Since I am diabetic, we ordered sugar-free syrup. They sent regular syrup and only then told us they had no sugar-free. I would have changed the order if I had been told when ordering. We had ordered turkey bacon with both breakfasts. We were sent regular bacon and 2 sides of turkey bacon and charged for the sides. When we looked around in the daylight, or room was dirty. The floor in the bathroom was not swept or mopped. The duvet was stained on one bed. On our first and second nights, the noise from a large group having an all-weekend party on the first floor was tolerable. On the third night, starting at about 12:30, we called the desk to ask what time the noise would stop. We were told 12 was the time. We said that we were being kept awake by the noise in our hallway. After a few minutes they understood we were talking about our floor, not the lobby level. They said someone from security would tell them to quiet down. We called again after waiting over an hour for the noise to stop. We got the same response. After the third call, we stopped calling. We got about 2 hours of sleep.",3,2,-1,1
"Very Comfortable Hotel
Very nice and comfortable hotel. View are incredible for the marina and bay. Excellent customer service and it was a pleasant surprise the staff let me check in 4 hours early. Very nice sports bar with excellent dining service. The business center is comfortable and valuable to the business traveler. Having a Starbucks within the lobby area is really nice.",5,4,-1,1
"Not customer friendly
The staff was very friendly and helpful. Location was great for going into town and the Trolley stop so close. Room did not have a phonebook nor did the front office and the bussiness center not available. breakfast begals had mold on them and the staff continued to serve them. The rooms were somewhat clean but never restocked (coffee, napkins, water, etc.) Had to ask staff for everylittle thing that was needed and they were very busy so that took time. Ice only on the second floor, drink machines only took change cause they needed to be fixed. No fridge in the room and if you wanted one extra charges. I don't think I would come back to this place but did love the location.",2,3,1,1
"Great Location - Good Value for the $
I recently stay at the Parker Meridien, check-in was flawles rooms were small and tired, but it was clean comforable and very good gym. I also enjoyed the bar and my wife loved the dry bar!",4,4,0,0
"This was the nastiest hotel I have ever stayed in!
The bathroom was full of mold and the A/C old.. There was so much mold, after waking up I couldnt talk due to the allergic reation! I had to wake my family at 2 a.m. to leave. It is a shame that this location does not have a nicer hotel....They should tear this one down and rebuild.",1,1,0,0
"Very Nice Stay
I recently stayed at this hotel for a conference and can honestly say it is one if the nicer hotels I have visited in a long time. The staff was outstanding. The night I arrived, I asked for a room with a view of the city, but the hotel was full, so we had a view of a roof. The next day, the front desk called to let me know that a room would be available by 3 PM. The second room was exactly like the first except that it had a nice view. Both rooms were clean and comfortable. . .and quiet. The beds were confortable, too. The lobby is nice and there is a Starbucks there that is convenient for grabbing a coffee between conference sessions. Also on the same level as the lobby is a bar. The food is ok, but the service is pretty slow and the food is expensive. There is also a restaurant on the second floor, which I didn't eat at because it was expensive ($20 for breakfast). Just outside of the hotel (actually connected) there is a mall with several restaurants and a food court. The Italian restaurant and the pub are very good and the prices are reasonable. There is an IHOP express in the food court that is great for breakfast. .. .$11 for two of us - we shared the pancake breakfast (4 pancakes). The Riverwalk is lovely and be sure to take the boat tour. Up the steps from the Riverwalk is Alamo Plaza where you will find, of course, the Alamo. Across the street from the Alamo is a group of fun things like a wax museum, Ripley's Believe it or not, etc. A pass for all 6 attractions is about $50, but it's $20 each if you don't buy the pass. The pass is good for a year. There is also a little candy shop with a mirror maze and a lazer game which are pretty fun, especially for kids. If you walk further down (or take a cab) you can also go to Market Square where you can buy all sorts of souvenirs, and have really good Mexican food. The Tower of the Americas is the opposite direction, and you can go up and see the whole city. Frankly, if you flew into San Antonio, you saw it anyway . .I wouldn't do that again.
If you rented a car or have transportation, the zoo isn't too far and there is a botanical graden near the zoo that is free, and amazing. Another great attraction was the Natural Bridge Caverns which is well worth your time.",5,4,-1,1
"For a Kimpton property, I expected better
While the building itself is an old but impressive historical landmark, the room we had was modern and very cozy . . . although I wasn't thrilled that there wasn't a normal bathroom door . . . seemed more like a sliding closet door. The location is a bit noisy in terms of traffic--I had to buy earplugs--and the area is not that nice, in my opinion, for the Inner Harbor. The service was mixed from exceptional (the doorman and the bellmen we had) to downright awful (an operator that I had the misfortune of encountering a few times who was rude and didn't follow-through on things like making sure my Kimpton number got registered for this stay). The maid service was especially poor as they not only didn't give us shampoo for most of the days we stayed there (which was about a week)--heck, one day we didn't even get toilet paper--but, of course, we did promptly get whatever we needed when we called the front desk. Also, our room was almost never cleaned totally. My wife wasn't thrilled that she came back one day to find her cosmetic case broken on the sink . . . we don't know for sure who broke it, but we suspect it was the same person who was chinsy on the amenities. We never ate at the hotel except for having limited room service--that food was better than average for a hotel. Overall, given other positive reviews, I would give this hotel another try myself, assuming that this time around we just ran into a little bad luck.",3,3,0,0
"Great location; service and amenities barely midline
I succumbed to the dreaded NYE in Times Square temptation and booked a couple of rooms here for my family. Even at such a busy time of year, the missteps were too much for the cost involved (several hundred per night per room).
First, when reserving, the person on the phone stated that there was a rooftop bar from which to watch the ball drop. No such thing exists. The bar is on the lobby floor and looks onto the theatre across the street. I knew this though by looking at the hotel online, but found this unethical. 
Second, the rooms were not ready at check -in and the front desk staff did not call as promised when they were readied. This left us out in Times Square with no room key to be able to get back past the barricade when the police put that up around 5PM. 
Third, we booked for a stay beyond NYE. The front desk personnel put us on a floor that was closing after the NYE influx, and told us (after we were already in our room) that we would have to be relocated. If I had wanted to move rooms, I could have stayed somewhere else. (Note: they required pre-payment of the room because of the holiday, which made leaving more hassle than it was worth.)
Finally, the hotel itself is pretty spartan. The room are unusually small, even for NYC. You could not open the bath door and walk inside without climbing on the bed to do so. 
The lobby was HEAVILY perfumed. I don't usually notice air fresheners much, but this was so powerful, my eyes were watering. The smell was heavy and persistent throughout the stay. 
I've stayed other places in NYC and had much better experiences. I could not really recommend a stay here. They have location, so they will fare well, but I would suggest looking elsewhere.",2,2,0,0
"a student residence with a pretty façade and 46$/day parking
We are a couple, so we booked a room with one bed, but got a room with 2 single beds, with no fridge, microwave, or even a hairdryer. The room was booked as for the participants of math conference, but there were no free WiFi, no notepads and pens in the room. The fan in the room was making loud yelling noises, so we asked management to fix it. They offered another room next day - and that room didn't even have a bathtub, just a little shower, and it didn't have an iron, (but it had an ironing board, and a little bag with the parts of a hairdryer, hanging on the back of the bathroom door). The shower in the bathroom was smaller than we saw in European hotels. It impressed me so much that I took pictures. There was a piece of some plumbing on the floor in the washroom when we entered, which was not picked up by the cleaning lady even next time when the room was serviced. Even student residences have free WiFi and an iron in the room, so we expected more from Boston’s hotel. The parking was 46$/day – the price of our day stay in the hotel in Orlando 2 weeks ago - we wish we knew it before handing the keys!!! The entrance to the hotel is however impressive, well decorated.",2,3,1,1
"Weekly Housekeeping?
The title really says it all. It's more of an extended stay kind of place in a slighty dodgy neighborhood. If you want a place with a full sized fridge -- then here you go.
My other choices were sold out -- next time I won't stay here.",2,2,0,0
"Not up to Expectations + BEWARE, Much Building Noise at present
We took 2 rooms for 6 days at the London Hotel NYC at the end of March 2012. Sadly disappointed on a number of fronts which need to be addressed. Firstly guests need to be aware that there is currently a lot of very noisy building work going on both in the hotel and outside in the street which is actually (in the case of the outside work) happening day and night. 
This is not completely the hotel's fault I guess, they told me that the City of NY has forced them to do it but it made our stay rather unpleasant as drilling noise throughout the day inside the hotel woke us up very early and made (makes) resting or working in one's room difficult/impossible (in our rooms on the 11th and 14th floors) during much of the day, 
The drilling work on the street outside was actually still going on at 2AM. Ouch! Visitors should be aware there is scaffolding and workers outside many windows directly too, so no privacy or quiet space then - the hotel told us to ""please ensure that your curtains are closed"" from 8am to 5pm. If that does not worry you then that's okay. Personally I hated it, which was made worse with my jet lag. I felt the building work should be flagged up by the hotel in advance, particularly for those of us who had requested quiet rooms. 
How long will this go on for? Ring the hotel to check, as it looks like a heck of a large building job to me but I could be wrong. After a few days lack of sleep with jet lag we had enough. 
The hotel has large rooms, often 2 rooms joined up together and space and build quality and decor is good but very dark. Beds are comfortable and large and the bathrooms are good but mine had 2 showers and no bathtub, which seems to be the norm for some reason. Mini bar is one of those automatic charging devices and while each room has an iron the London NYC has opted for an unusable table top ironing board which is rather irritating. The rooms are dark and gloomy though, which would be fine for a romantic getaway but works less well for business guests. Concierge service was fine too. 
The hotel offers free Internet which would be good if it worked properly, which it only did sometimes. While we were there everything was crashing, even the TV service and when we did try and complain or get this resolved nothing happened and we felt that the staff did not really take responsibility or any action.
Service is polite but we found it rather remote and impersonal and I felt that when I complained that I was being ""Handled"" rather than being listened to. Complaints did not seem to make it up the management ladder and for example, our separate problems did not seem to be recorded. After six nights here I felt exhausted and sleep deprived and ended up using wifi at the nearest Barnes and Noble store/Starbucks. A pity... 
The gym is fantastic and the location is in the theater district and is good. There is a bar/restaurant downstairs but I felt that the common areas are very limited downstairs. There is a pricey Gordon Ramsey restaurant on the premises too. Maid service is excellent. 
For the money though (nearly $500 per night) I feel that this was bad value given the fact that we could not sleep or work here or use the Internet. I had booked with hotels.com so I could not face trying to cancel and move hotels. If I had booked directly then I would have got out fast. I soon tired (literally) of hanging on the phone waiting for IT departments and managers to respond to my calls while my colleague got no real responses at all. 
This might well change as the work finishes, but in general, having stayed at the LA property, which I liked, these guys in NY have to do much better. It took maybe 5 or 6 calls to speak to a manager who was pleasant and offered me ""a pot of tea"" by way of compensation. In my opinion when a hotel has substantial building work on then it should communicate this to guests in advance while the lack of reliable Internet connectivity was a big no-no for us. Better to be charged for working wi-fi than free but intermittent Internet at this price of accommodation. I write this on my last night at the hotel in the hope that the management can help the next set of guests. 
 Call the London NYC to check on the renovations before booking.",2,3,1,1
"Service was excellent, horrible singers
I stayed with a friend a couple weekends ago. we came on a little vacation to san diego and stayed at doubletree downtown. elliot was very curtious and checkin with ray was spectacular he was very informative and brief about all my amenities and especially the cookies he gave us were soooo good!! so we come down the same night to have a nice dinner at the restauraunt and there was this horrible singer we did not get her name but it wasnt like we even wanted to know. we got out of there as fast as we could as well as everyone else in the bar and restauraunt. we couldnt believe how unproffesional this was i wouldnt recommend eating there if shes there it it so hard to have a nice conversation while someone else is screaming into a microphone like that.",3,4,1,1
"Drug House Motel 6
I stayed here June 28 - 30, 2012. I stayed here because lodging in Denver was basically none existent during these three days,
Check-in was a horrible experience. I was charged a much higher cost than what I should have.
The clerk acted very disoriented and ""out of it"".
My room was a typical Motel 6 room on the first floor. My experience was horrible over my stay. The first night, I received phone call after phone call, asking if I wanted ""sexual favors"" done to me. NO!!!!!! I also witnessed numerous drug dealings going on, and had my door banged on several times. the second night.
Very obvious, it is in a BAD NEIGHBORHOOD! The ice machine never had ice in it. The indoor pool, GROSS. I never saw security anywhere in this hotel.
Upon checkout, I explained issues to the clerk (the same person who checked me in) and she said, oh well. 
I did send an email to the manager, and the response I got back was ""Sorry we did not live up to your expectations. Please give us a second chance."" At the rate that they charge, and the neighborhood that this hotel is in, NO WAY are they getting a second chance!
Bottom line, if you are in need of a hotel, keep driving by this one. Don't waste your time!",1,1,0,0
"Falls Below Expectations
The rooms were fine.
The $90/night wireless fee is completely unreasonable in this day and age.
I specifically went to the front desk to leave one door key for my husband, who was supposed to arrive very late. The lady at the desk told me that they would just make him a new key. When he arrived, there was no note for the room, and the front desk had to call and wake me up.
The service in general seemed not very friendly and not very competent.",2,2,0,0
"Very diasappointed
Have stayed here several times before and very impressed. This year not impressed... Coffee pot never cleaned x 2 days only bed was made by maid those two days.
Dishwasher never emptied and any dishes in sink were left in sink.
 On Saturday night, no parking spaces were available for this paying customer due to a large party being thrown at one of the suites. As I circled the parking lot numerous times, I did see one spot become available. When I attempted to enter the spot, an individual was standing in spot and told me he was saving it for one of his friends. When asked if he was a paying customer at the hotel he told me none of my business and to move on. The next morning I noticed the trunk of my car was keyed! Also next morning moderate amount of garbage in courtyards from above mentioned party...plastic cups napkins, magazine pages just to mention a few.
I have never written a negative review of a hotel before. Very very hesitant to return next year.",2,2,0,0
"REALY BAD
No Wi-Fi wireless internet, Oh yeah Roaches! Neither AC nor Ventilation. And people at front desk were Rude. I left two days early and they didn’t even return my money and it was charged to my Credit Card. DO NOT GO HERE!!!",1,1,0,0
"location isn't everything
Clean. Cheap for the location. We had a tiny room with a queen bed, fine for a married couple with hardly any luggage. That said, the hotel is old and tired. The lobby smells bad, the air conditioning system in the room is eye-brow raising, and the TV was junk. Food service: Olly's restaurant is just a burger place. The breakfast buffet is overpriced. Harriet's is pretty good, if you can get a wait person. It was cool staying in DC, but even if we return, we won't be staying at this hotel, we can get a 3-star for the same money if we use the Metro. This location only works if you are planning to walk everywhere. A DC block is much bigger than an NYC block in my opinion.",2,2,0,0
"Excellent service but so-so accomidations
The hotel was very hot and we couldn't cool down the room, even with the tiny windows open. The hair conditioner provided did not come out of the displenser. The hair dryer worked very well. The bathroom floor looked clean but my feet stuck to it The pillows and bed were not very comfortable and the hot breakfast was just edible. The customer service was excellent though and the lounge was very nice (very nice fountain). Coffee is pretty good too and the TVs are nice flat panels.",3,5,2,2
"Usually great, but not this time
I've stayed at the Palace several times in the past, and usually it's an excellent place to stay. My latest stay was not so good, though. My room (#835) had some problems, and it was difficult to get a good night's sleep.
The biggest problem was that, beginning at around 5:30 a.m., I was awakened by a loud--and I mean LOUD--rattling noise that kept me awake the rest of the morning, and it never stopped from then until check-out. When it started, it sounded like a window loudly rattling, and I thought it might've been a small earthquake at first--except it quickly became obvious that the sound went on too long for that. After investigating, I discovered that it wasn't a window at all, but something inside one of the walls (the wall opposite the bed). Perhaps it was something in the HVAC system (which I had turned off for the night in my room), I don't know, but whatever it was, it was impossible to go back to sleep, and it never stopped all morning. I had also heard the noise early in the evening before I went to bed, but by the time I went to bed it had stopped. It's possible that it also happened during the night, but I was so tired that there was very little that could've awakened me earlier.
There were other more minor issues, too. The guests in the next room could be clearly heard laughing it up and talking when I went to bed, but maybe they were just really loud and inconsiderate guests. The shower head had a flow so weak it felt like someone peeing on me--it was really unsatisfying to take a shower on the morning. The mattress on the bed seemed a bit worn out and broken down, though I've slept on worse.
On checkout, I complained to the desk clerk about the noise in the room, and said that the room really wasn't fit for guests in that condition. He didn't seem at all concerned, offered no compensation or discount or even an apology, and simply said ""Thanks for letting me know, I'll have someone check it out.""
As mentioned above, I've stayed at the Palace in the past and always liked it (the historic structure is lovely, the rooms are large and usually comfortable, the service is typically good, and they have a nice indoor pool, a rarity in SF luxury hotels), so I'm going to assume this was an aberration, and I'll stay again. This was not a happy experience, though.",2,2,0,0
"hotel with style and hearty staff
was staying there during ""Sandy""....unfortunately could not stay as long as I wanted due to ""Sandy"" but enjoyed every minute. Very nice and roomy room. Breakfast room with a sperb view and the staff is really helpful. One of the best I ever stayed in in NY.",4,5,1,1
"Total Disappointment
The location was good, the room was gross. The tub didn't drain, the floors were dirty in our room, there were mildew stains all over the bathroom, lamp sconces were missing, bare bulbs were exposed. We probably could have changed rooms, but the line to check in seemed to take forever. Security was nil, which is scary for a hotel in NYC, anyone walked by the security guard that was deep in conversation. I was scared to sleep in the sheets, I had to wonder if they were changed.",1,1,0,0
"Westin, San Antonio 1/11/2012
Angelica, was extreamly helpful in taking care of us with a last minute stay-over.",5,5,0,0
"Good hotel at fair price (for NY NY)
The hotel is located two blocks from Times Square. The hotel is old but in good condition. Good breakfast as well as Internet is included in the price. Both much appreciated. 
The rooms are OK and clean. But some of them lack a window, or it is to a very dark back-yard. Ask for a room with window, if you are not too disturbed by sounds from the street.",4,3,-1,1
"Ok room and location, but UNPROFESSIONAL service!!!
I've stayed in hotels all over DC, but this was my first time at Lombardy. The person that made my reservation kept getting my reservation wrong, didn't listen and when I asked for my confirmation be sent via email, I never received it; I had to call back twice! Then when I arrived to check in, my name was wrong on the reservation (again didn't listen). Finally when I was charged, they charged the original credit card that I reserved the room (my personal) instead of the business credit card I provided at check in. I can't believe how much time I've spent getting things corrected with them.",2,2,0,0
"Great location and value
I have stayed in my share of good and bad NYC hotels and I have to say that I would definitely return to MAve. MAve is not a luxury hotel but it is a good value for anyone traveling on a budget. The room I had was clean and quiet. The decor was very new and modern. Linens were very good quality and comfortable. I normally wake up early while traveling and take a walk. I was surprised that I had actually slept later than I had expected (which is not common for me at all) so that says something. There was some normal noise coming from a room down the hall, but I could only hear that when I was in the hall. The sound quality inside the room that I had was very good and I could barely hear any noise from other rooms. The view across the street from the window in my room was of the upscale Carlton and I could even see a glimpse of the buildings across the street on Madison Ave too. The Flatiron area of NYC would not have been my first choice for accommodations, but as it turned out it was fine. I would have gladly spent more time investigating this neighborhood if I had extra time.",4,4,0,0
"Poor price/quality rate
Location is alright, close to the subway (96th/Broadway), but Manhattan center is not in walking distance. 
Hotel however, very cheap rooms and facilities for not-so-cheap-rate. Rooms are very small, no to keep your luggage open.Just one poor light bulb in a fan. Beds are okay, it is cleanish but dusty. Shared bathrooms are poor, 2 per level. Once a day cleaning with fellow hotel-guest is just not enought and makes bathing a terrible experience!
Wifi only in lobby. Luggage room available for $2 per item. Bring earbuds! Rooms are very noisy!",2,2,0,0
"Absolutely digusting
We checked out faster than we checked in. The room stank of mildew, smoke, and animals. Carpet was filthy and wet, furniture was sticky, and the bed linens were not clean. After taking one look at the bathroom.....totally filthy and the shower was disgusting.....we left. Would not have slept in that motel for one night, even if it were for free! Do not ruin your vacation by staing here!!!!!",1,1,0,0
"Good Location
Has good access to walk of fame. Subway is in walking distance and is one stop away from Universal studios. There is a In and Out and IHOP right next to it too.",3,4,1,1
"Don't stay here
Arrived at 2:45 and told we could not check in because no rooms were available because were all being cleaned still. I asked for a quiet room and was given a room on the second floor that backed up to the elevator and the ice machine. When changing rooms, could still not get a room on the 3rd floor (which is the top floor at this location), but had a room at least not on the freeway side. Awakened at 3:00, when the drunken guest above us decided to start stomping around his room. Lovely. But the icing on the cake was the second night of our stay when the front desk called our room at midnight to tell us that our neighbors were complaining about the noise. We had been asleep for a couple of hours. The staff couldn't be bothered to come up and check before calling. Then, woken again when the stomping above started at 3 a.m. We left a day early and will never stay here again.",1,1,0,0
"Noisy and unsafe neighbourhood
The hotel staff were nice and helpful. The room was comfy but it gets really noisy at night. The neighborhood is rather unsafe with a lot of hobos and beggars but they usually leave you alone. While crossing the road, we encounter a fight between two men, one wielding a screwdriver. But it's cheap and there is free wifi and hot water in the lobby. The breakfast is decent if you are not fussy. I wouldn't go back. I will spend a bit more.",2,3,1,1
"Could have been nice, but their management has no clue
This couldn have been nice hotel stay, but their management has no clue.
This property and especially their management have no clue about service, much less much about hospitality.
Should have realized with their local screw up of the reservations process, that things were getting off to a bad start.
Follow-up was poor and perhaps they just have too much business already.
Never again will we stay at this location, as they are not up to LaQuinta standards.",1,2,1,1
"Did not live up to the hype
I was SO excited to hear that they had redone the old Omni hotel. I love this location because it is generally much quieter than staying on the main drag (Michigan Ave/Oak Street) of Chicago. You are literally blocks away from the great restaurants and shopping, but Goethe is a very quiet, private street - so you get to enjoy a nice location away from the tourists!
The doormen here are absolutely useless. When I arrived at the hotel (on foot), there were four men outside and not one of them offered to help me with my bag or open the door for me. When we left for dinner that evening, there were SIX of them out there, and not one of them opened the door OR hailed a cab for us. So, I finally took it upon myself to go hail a cab, and even the cab driver commented on how crazy it was to see six of them sitting around doing nothing. He went so far as to say something to the men.
The newly renovated lobby is beautiful, and there is a great bar (and newly designed Pump Room). The front desk check in ladies were very nice, but there was a long line that moved very slowly when I was checking in (surprising for such a small hotel?). 
Now - the worst part... The rooms. While it is true that they have been redone - it was a very poor job. The rooms are still tiny, and now the beds are about 16 inches tall. I felt like a giant (at 5'4). The air conditioning was not working well, and there was a TON of noise outside of our 4th floor room. The hall ways are incredibly narrow and dark. In each room, they have left the old light switch and outlet plates which look gross on the newly painted bright white walls. 
I was expecting SO much more from this renovation - but I actually miss the old grungy hotel!",3,2,-1,1
"Aspires to be modern, but 3rd World
This hotel aspires to be ultra-modern, but they fail at the basics.
No hot water. Really? Give me a break.
Very slow wi-fi speed, reminds me of dial-up.
Cold rooms, won't let you go beyond 72F. 
Rock hard mattresses.",2,2,0,0
"Best property in NYC!
Let me start off by saying, I LOVE Kimpton. Their attention to detail, reasonable prices, fabulous style, and customer service are second to none. My friend and I had the pleasure of staying at the Muse during a recent girls trip to NYC. This is by-far my favorite property in the city. The location is great - near shopping, restaurants, Grand Central, and the subway. It's quiet, but still lively. Our room, a king deluxe, had HUGE windows, tons of space, and great decor. We even lived decadently and had a masseuse come to our room. The lobby is beautiful, the doormen cheery, and the staff friendly. We even check in five hours early with no problem. Can't wait to come back!",5,5,0,0
"Nice Hotel, well located
This is a nice hotel conveniently located on the north side of Columbus right off I71. It's in the middle of a large shopping area with lots of restaurants and a large mall is directly across the street. The Columbus zoo is about 5 miles to the west straight down Polaris. The room is spacious, clean and quiet. There is a mini-frig, coffee-maker and a microwave in the room. The breakfast costs $10.95. It consists of a buffet of eggs, bacon, sausage, hash brown potatoes, you-make waffles, fruit, juice and coffee. It is a little expensive.",4,4,0,0
"OMG
I knew there was going to be a problem when we found the hotel and there was a white plastic cover over the Hoiliday Inn sign on the side of the building. When I arrived to check in, the very helpful receptionist informed me that they re-branded the hotel to ""Night's Inn"" that week and they would not be able to honor the Holiday Inn loyalty program. OK, no problem - I was only staying for 2 nights, I understand these things happen, I simply said I would file a complaint with Priority Club 
Then the 2nd red flag was raised. While checking in, a guest came to the front desk with the handle to his guest room. He said it fell off while opening the door. 
This hotel was probably a very nice property 10-15 years ago. The lobby had old plastic flowers. But as walking through the halls to my room, you could tell this hotel was in dire need of a total makeover. The carpets were stained throughout the hotel - the hall lighting was dim, and the walls were dirty. 
When arriving at the corner room - the size of the room was impressive and it appeared the room just had new carpet. 
The bathroom had a heat-light and a whirl-pool tub and a cosmetic mirror with light. 
At 1st glance - the room was going to be acceptable. I decided to drop off my suitcase and go out for dinner. 
When returning, I was tired and decided to go directly to bed. When I sat on the bed, I sank around 6-10 inches and to add insult to injury the bed creaked as if it were one of the old spring matresses from years ago. This proved to be one ot the most restless nights sleep I had in a very long time. When I woke the next morning was very tired, and a very, very sore back. When I went to take my shower I decided to turn on the heat lamp. This was a bad idea, because the heat-lamp switch turned on the whirlpool tub (Yikes)... 
At this point, I knew I could not stay in this hotel the 2nd night. I looked for alternatives, booked on-line and informed the front desk there was no way I could stay in this hotel a 2nd night.",1,2,1,1
"Good location
This hotel was in a god location right off the highway in a nice part of town. Rooms were nice and updated. Staff was very friendly and helpful. There is a grocery store a block away and a dennys right next to the hotel. the breakfest at the hotel was not all that good needs to be upgraded. but othere than that. i recomend this location for a family vacation. its a 20 min. drive to Universal Studios and a 15 min drive to the beach.",4,4,0,0
"Good location and facilities ; lack room amenities
Hotel in located walkable distance to the city centre and with easy access to all kind of transportations. The staff is great and attentive and available for any assistance. Two restaurants with great choice of menu ; the breakfast area is quite large and with scrumptious menu. Slight negative side is everything is chargeable in the room; wifi, drinking water and so on.",4,4,0,0
"Significant Decline From The Past
So many issues:
* Upon arrival, no bellman or bell carts available. Valet stacked luggage next to checkin desk. Eventually found a bellman to assist me, hand-carrying luggage to room.
* Lunch at the Ship Inn - 45 minutes to get food and steaks were luke-warm when received. Would have sent them back but running so late and server (again) disappeared so we just ate. I called Food Service director when we returned to room, left message, never heard back. I worked downtown for many years until 2005 and ate often at Ship Inn with great food and service - what a remarkable change for the worse.
* Locked out of room when trying to checkout. I assume keys were deactivated at 12:01pm - unfortunately we were waiting for our check at Tea downstairs for quite a long time (we were packed and ready - just need to get bags). Called front desk to let us in while standing in the hallway - after 10 minute wait I just went down and got a new, active key.
I travel 25+ weeks a year, usually staying at Hyatts and Sheratons, and the Brown Palace, a""luxury hotel"", was by far the worst hotel experience I've had all year - and at twice the price. The one bright spot was the valet service - no matter how busy it was our car was waiting for us in the short time it took to get from the room to the door.",2,1,-1,1
"Good business hotel
Visited Boston on holiday, stayed at the Onyx which was a very comfortable and reasonably well appointed hotel. The hotel lacked helpfulness and whilst the rooms were comfortable, pleasingly decorated and spacious for a city. I thought the hotel was more suited to business travellers rather than tourists. I would suggest anyone staying avoids paying for breakfast which was over priced for the variety offered even though the quality on offer was good.
I wouldn't select this hotel when I visit Boston next time round.",3,4,1,1
"Uncaring, Unfriendly, Ripoff of a Hotel and Total Incompetance
This hotel definitely does not deserve the Mandarian Oriental Name. I traveled down to DC for the giants at redskins game with someone who works for me. I also booked my reservations throught the American Express Centurion Travel program so I have stayed at the St. Regis and other great hotels in DC. However, I thought I would try the Mandarin but what a mistake I made by not picking another hotel. Upon Arrival, security was so concerned with actors and actresses who were checking into the Hotel for an awards program at the Kennedy Center that we were treated like trash. The rooms are small and attrocious for a Mandarin. The attitude of the staff is amazing. Most of the staff needs to take a class on customer service. The Breakfast buffet looked more like something you would get at a Motel 6. Finally, to top it off after returning from the game, since I have some health issues I asked the only person at the front desk to get me security because I needed oxygen, she didn't even lift her head up and when the wonderful security guard came down he had no clue. Finally, I got oxygen from EMTS. The next morning, my family had to fly down from NJ to make sure I didn't have to be admitted to the Hospital but Ron the Safe and Sound manager who is an incompetent fool explained to one of my family members if I had to stay extra he would have to charge. He didn't have the courtesy to help or ask if I needed any assitance just about what the charge would be. Then housekeeping and the mini bar service knocked at my door 3 times eventhough wonderful Ron had told me he would make sure I got rest. I don't say this amount many people but Ron and most of the staff at the Manadarin should find another line of employment because they certainly don't have customer service experience.",1,1,0,0
"Historic not always good
The carpet in the hallways and room was old and nasty. The room was very small and the furniture was cracked,scratched and looked like it came from a garage sale. Parking on site was not available for my vehicle so the valet took it somewhere and didnt see it untill I checked out a day early. Several blocks to the river and walking past dirty dark alleys is a little scary.",2,1,-1,1
"Wouldn't suggest this place
Stayed for 6 days. The front desk staff was nice and helpful but I overheard the manager yell (I actually mean yell) at two different people ( A taxi driver and a member of the housekeeping staff). Not very professional if you ask me. We were upgraded to a bigger room because the original one we booked was occupied. The room while big was quite old. The appliances are old, the dish set consisted of, 3 forks, 3 spoons, 2 butterknifes (All mismatched), 3 bowls, 3 large and small plates, a old dented frying pan and a sauce pan. My daughter accidently rubbed her hand on the bed post and it was covered with dust. So I took a closer look and eveything above eye level was covered in dust. While they tell you that if you stay less than a week you do not get housekeeping (I personally think is a horrible thing) but they didn't say anything about the hallways and stairways not getting cleaned. If I was not part of a group that stayed here I would have moved.",2,2,0,0
"Less than mediocre and grossly overpriced.
The Park Central is a million miles from the glossy pictures and self description that you may have read about and which tempts you to stop there.
Our room was tiny and had absolutely no worthwhile facilities unless you were prepared to pay extra for them, like wi-fi, which the world and his wife provides either as a component of a package, or completely free as most other places in New York do. Park Central want an additional $14:10 per day for this, but it is completely free at Starbucks next door but one, free at the Flatiron, (on the street) free at the apple stores on either 5th Avenue or at Grand Central station and many other locations throughout the city.
The room itself was tiny, had a strong smell when you walked in (like cat pee) and had torn/frayed carpets and blistering paintwork. It was also dark as the only window was obscured by another part of the building which jutted out, the bath was tiny, only allowing for sitting in, it was incredibly shallow and the pipe-work for the taps which were on the wall were loose and ill fitting.
On our first night there was a fire in the hotel at around 3AM, albeit a very, very minor one which was of such low significance and was already under control by the fire department, but nonetheless the tannoy in our room woke us up as some muppet (the concierge) in charge at reception, chose to alert everyone in the hotel that there was a fire, but asked that everyone remained in their rooms and did not panic, as the fire was very minor and was under control. As you would imagine, panic followed as everyone tried to leave the hotel, but the lifts had been suspended, so everyone was attempting to use the stairwell which had an acrid smell of smoke, which furthered the panic. The concierge was still using the tannoy to tell everyone to go back to their room and not to panic as the fire was minor and was under control, but as it was also said that the Titanic couldn’t sink, this had little effect at subduing the panicking masses. In the event, the fire was so minor it was hardly worth mentioning and the resulting panic was as a direct result of the announcement that there was a fire and as the initial announcement (at 3AM) was to let the residents know that the fire was minor and that everyone should stay in their rooms.
After a very broken night’s sleep, which followed a day of travelling which lasted 11 hours and the 5 hour time difference, we were awoken at 8AM by the fire alarm, which after frantic dressing was followed by an announcement from the concierge that the alarms were being tested. This continued for around 45 minutes, with the concierge constantly ‘counting’ through the tannoy, the alarm sounding again and the concierge announcing that the alarm was fine and if it sounded again, it was because there was a real fire! Of note, the alarm never sounded at all at 3AM, just the announcement that there was a fire, but that everyone should stay in their rooms and not panic. There was no need for panic, which was only caused by the concierge announcing that there was a fire but no-one should panic, so if the announcement hadn’t happened at all as most people were asleep in their beds, there wouldn’t have been any panic, or even any knowledge that there had been a fire at all, which raises the question of whether the initial announcement was even necessary?
On the day of checkout, our flight wasn’t until 8PM, so we asked if we could leave our luggage at the hotel as we would be coming back for our transport to the airport, which was possible, but at a cost of $7.50. We stopped at Trump towers in Chicago last year and at the Roosevelt New York at two separate occasions before and have never been charged for holding our luggage, so this was yet another arm to the contemptuous profiteering that is evident at this dreadful hotel, where it is more than apparent that the residents are treated as cash-cows rather than valued customers. Of note is that wi-fi access was also free at Trump and the Roosevelt and Trump also provided coffee and tea making facilities in the room.
If repeat business is the key to success, then this hotel will never realise its full potential as I am certain there are many more like me, who would never put another cent of the money I work hard for their way. Yes it is a very busy hotel and I am certain that they make lots of money, but if they treated their customers better and concentrated on short term investment to improve the rooms, they would make even more money and earn a better reputation. It is true that a negative reputation will work so much harder for you than a positive one and I for one would suggest that people should walk a country mile and spend their money elsewhere before stopping at the Park Central.",2,2,0,0
"It's the extras that set Distrikt apart
My husband and I spent a recent Saturday night here to celebrate his birthday, based on the glowing Trip Advisor reviews and Facebook followers. We scored an excellent AAA rate with our advanced booking. Parking at Peach Garage next door was super-affordable with hotel validation ($28 for 24 hours). Great staff at check in -- they even remembered us at checkout and asked how we enjoyed the shows we went to see! We were treated to a complimentary room upgrade to the top floor after ""Liking"" them on Facebook -- what a treat! And speaking of treats -- they even left a brownie at check in and a little chocolate mousse tart and birthday note for my husband with turndown service (including chocolates on the pillow!). Sweet! Room was super-clean with an EXTREMELY comfy bed!! And incredible shower pressure for the top floor, plus awesome Lather toiletries! While the location is convenient to the Times Square, etc., I couldn't help wishing this were just a block or two away from the Port Authority. It was fine and we felt safe (and we knew all about the location when we booked). That's the only drawback and why I didn't rate it as an ""Excellent"" (although I'm sure it would cost more to stay there if it wasn't on 40th St., so pick your poison!) As long as you're comfortable with the location and know what to expect then it's definitely worth it to stay at The Distrikt -- lots of bang for your buck!",4,5,1,1
"Nice, but not great
Staff was very nice and helpful but the hotel itself was overpriced for what you got. At $350.00 a night I expected it to be much nicer. A/C unit was about thirty years old and did not work very well, housekeeping had to bring a fan up it was so hot. Rooms were clean but very old, elevators were blistering hot and hallways smelled musty. But again the staff was great and we enjoyed our time in New York before our cruise. The location was the biggest factor for this hotel, everything was within walking distance.",3,3,0,0
"pass on this one
I stayed one night out of a 3-night booking - actually did not even sleep there the full night. Upon check in, the parking garage off-site in a dimly lit parking lot, unsecured area with lots of seedy people loitering about. The manager/staff could care less. Very disappointed, I would not stay again.",1,1,0,0
"WoW ! Great Experience/ Great Price
20 yrs. ago this place was a place you wouldn't let your dog stay overnight, we had checked in, went to our room and checked right out, it was that bad.....then. 
 I was reluctant but they offered a wonderful medical discount (my brother had a day surgery) and they were nearby, they even waived the parking fee and had a free shuttle to all the destinations we wanted to go. 
 As soon as I walked in the ambiance was like home, a great room so warm and friendly just like their staff. All the amenaties (hot tub and pool were delightful). The marble bathroom was an exceptional change, the bedding was classic comfort and the pillows were to die for, my bro. asked me if I could find him a few of those. They say they are still in renovation mode, I can't imagine it getting any better! The price with the discount was a huge plus as we had to travel so far to get there and back, even without a discount it's a killer deal, measures up to any 5 star hotel I've ever been in and they have even more luxurious suites than the simple Dbl. bed we chose, Those prices are the best I have seen in Seattle for such comfort, do check out the virtual tour, I had no idea they offered that online as I was in a hurry to find a place, last minute. I got home, clicked on the virtual tour and it is EXACTLY WHAT YOU VIEW on the tour, no phoney trick to get you there, you get what you see and much more. Don't pass this place by, you will miss out on a great experience. 
 Nice job Cody and staff, you are now my and all my friends &families go to place when we want or need to be in Seattle!! (we even had the space needle as our view OMG, breathtaking at night). The entire staff was amazing, really!!!
 You will never regret booking with this hotel, I assure you. I just learned, my cousin from California has booked with them the last 2 yrs. for a week at a time and she agrees with everything I have written, she's sorry she didn't do it herself. 
 Looking forward to our next visit, thanks so much John St. Suites, it was a delightful time just hanging around.",1,5,4,4
"Faded glory - not so magnificent mile!
Good location. Hotel shabby and poorly maintained. 70s design and very much in need of just a little bit of investment in maintenance. Several strips of black duct tape were holding the corridor carpet together on the 44th floor; not acceptable for the price you pay. Aircon in my suite could not cope with sunshine on a mid-70 degree day. Bathroom towels so old they were distinctly grey against the porcelain of the bath; unacceptable pennypinching. Lifts slow and unreliable. Checkin had plenty of staff but quantity does not equal quality, it took me nearly 20 minutes to check in. Concierge staff disinterested. Housekeeping and maintenance staff were good, cheerful, efficient and professional, a lovely contrast to the desk staff. This hotel makes its money from conventions and conferences and very clearly does not care about the individual guests, which is OK in the short term because we have no choice where to stay for a conference, but you can bet that Marriott will be bottom of my list when I choose hotels for my own travel, and when I am on conference organising committees myself.",2,3,1,1
"Layover to Mexico
I booked this hotel on Hotels.com and it was merely for a 2 day layover to our trip to Mexico from the East coast. For the amount I paid I was not expecting much but I was pleasantly surprised, the lobby seemed new and the staff was very pleasant and helpful, the night we arrived it was raining and they lent us a umbrella to when we went out. The room it self was immaculately clean and also seemed to be recently redone, the bathroom too, there was free wifi which allowed my wife and I to do a bit of work, and when we needed to print the business center was available and working properly.
The location of the hotel was also perfect, on the corner of Van Ness and Filbert, it is one block over from the Polk Street that is lined with restaurants and bars. Also it is only a short walk to the wharf where there is plenty of restaurants and tourist attractions to do.
The one thing I would say has room from improvement would be the attached restaurant to the hotel, Caffe Como, the hotel offered a free Continental Breakfast which was just muffins, bagels and fruit (typically continental means eggs and sausage to me) and the whole feel of the place reminded me of a cafeteria.
Overall the stay at Da Vinci Hotel was very pleasant and I would be happy to stay there again as long as the price stayed the same.",4,4,0,0
"Decent hotel in Japan Town
This is a decent budget hotel in Japan town and is conveniently located. The parking on site is also good value. The staff is very friendly and helpful. The rooms could do with an update, and they could also be a bit cleaner. I expected more from the anime theme besides the colors and mural.",4,3,-1,1
"Group Wedding Buck/Motsinger
Last name LaFleur, Sept 21, 22. The Air conditioner was broke, they gave us a fan...not acceptable. There was no fridge, they brought one up. The toilet seat was broken. Our door lock, handle was broken, they tried to fix and never really did. Our fitted sheets came off the bed( worn and loose) during the night on both queen beds. Room 1816. I let the clerk at check out know of these problems and he took the $60 fee for parking off. Yes $60 bucks to park there for 2 days. Compensation for this Terrible experience was weak. At this point I would never recommend this hotel to anyone.",1,1,0,0
"Amazing!
We took our children here for the week and had a wonderful time! I would have to say this is one of my favorite hotels I've been too! Free breakfast, cook to order, the cooks and breakfast staff are wonderful and entertaining. This place is clean and beautiful. All the staff we encountered were friendly and knowledgeable and helpful. Free drinks and snacks every evening. We will return here for sure! Thank you Embassy!",5,5,0,0
"Good Location
The location of this hotel is excellent you step out of the hotel and within in a minute you are in Times Square. The concierge and reception staff are very polite and helpful although the hotel itself needs updating. My room although very spacious and clean was on the 16th floor and the plumbing and air conditioning noise was so loud that without ear plugs I wouldnt have been able to sleep and although we had booked 3 non smoking rooms my brother was put in a smoking room on the 29th floor which smelled of stale cigarette smoke. I would stay in the hotel again but only if I was allocated a quiter room,",3,3,0,0
"Cool hotel, great location
The Clift Hotel experience was very special from beginning to end.
We arrived in San Francisco on typical foggy afternoon after a long drive in very heavy traffic. The Clift was the light at the end of the tunnel for us!
We stayed in a loft king room that was absolutely enormous and beautifully decorated ... very, very cool. The staff, especially the concierge desk staff, were incredibly helpful and provided fantastic restaurant recommendations for all 4 of the nights we were there.
We only have two small criticisms - 1. the fairly steep daily charge to access the wireless internet (the first hotel we came across in California to charge for this) and 2. the lack of certain items in the room e.g glassware and minimal toiletries ... these things could be requested and brought to the room. Neither of these issues would stop me from staying at the Clift in future.
The Clift is a great hotel, in a great location, in a fantastic city.",4,5,1,1
"A weeks biz stay
quiet and cosy room. average bar. car park - very hefty",3,3,0,0
"We had a very nice stay.
Just got back from Boston and stayed at this Westin property. It was conveniently located to great bars, restaurants and some attractions. It was a bit of a hike to some of the more historic sites. We were very satisfied with our room and the service. I did find the hotel bar a little pricey for what we got. I would however, stay here again. One thing I would also suggest is to pop over to the reading room at the Public Library across the street. It is gorgeous.",4,4,0,0
"No handicap parking
Great hotel, excellent staff. Very limited parking and absolutely no handicap parking if that is a need for you. Great room, but you can hear the road noise because of the old single pane windows. Close to the river walk, but not on the river walk. It is a few blocks away. Breakfast is light, but sufficient. I would choose this hotel again over any of the big chains.",3,4,1,1
"Unannouced renovation-Pool and Hot Tub Closed
On second day of stay, found a letter in my room stating pool and hot tub would be closed for a month due to renovation. Called my travel agent, she confirmed there was nothing on hotel website advising of uncoming work. Management offered nothing and could care less. Stay away from the place.",2,1,-1,1
"Complete renovation? Really?
I stayed here for a conference nearby, only because the conference hotel was fully booked. Weekend rates were really cheap, but in the week days I paid as much as 400 a night!
The location is the only good thing the hotel provides, nothing else.
The hotel is huge, more than 1,000 rooms so check-in and check-out were slow, with some groups coming and going and not enough personnel.
Luckily, my room on 14th floor was in decent shape although it has NOTHING to do with the pictures you see at the webpage. Obviously all professional photos on the hotel websites are retouched, but I've never seen so much difference than here.
The room was not quiet at all, but definitely better than on a lower floor, where sleeping must be practically impossible, as the windows offer almost no isolation.
The worst things are the bathroom and the A/C unit. The bathroom IS TINY. The door almost touches the toilet when you open it and DEFINITELY NOTHING INSIDE HAS BEEN RENEWED. The tub/shower is small and all the paint was peeling off it, the taps are old, there's no room for personal items, and the amenities are only the most basic ones and of poor quality.
The under window AC unit is noisy and it barely worked.
No minibar, only vending machines on each floor and malfunctioning ice machines (I was in 3 different floors before I quit looking).
$15 for internet access?!, no free Wi-Fi in the lobby!?, c'mon...
Only Monday - Friday, 7 am - 7 pm business center, NOT COMPLIMENTARY.
The hotel’s webpage sais (my comments in brackets)... “Each guestroom features a HD flat-screen TV with cable channels (NO HD for sure), iPod/mp3-equipped clock radio (a really really small clock radio, literally), premium bedding (I had to ask room service to remove the old mattress pad, which barely fit the bed and continually came out of place, sheets were also too small for the bed), wireless Internet access (for $15….), dual telephone lines with voicemail (who doesn’t), dataport capabilities (what for??), individual climate control (sure, individual, but from the 60’s), luxury personal care amenities (luxury???... are you joking???, hair dryers, and irons and ironing boards to assure that you have all the comforts of home.”
I would never come back here. Trust me, don't stay at the Roosevelt.",2,2,0,0
"Location, accomodations and staff
My family and I stayed this last St. Patrick's day weekend for a bit of busines and a bit of pleasure and were impressed with the facilities and conveniences that the HME had to offer. We were within walking distance to most of the places we wanted to be and a short subway or cab ride to other places. The room was very nice, clean and comfortable with a spacious and updated bathroom. Can't say enough about the staff. Very accomodating and ""go out of their way"" helpful. Great location and very positive experience.",4,5,1,1
"Poor
Customer service was unprofressional..The room was noisy and not clean. Location was very good, access to xpressway",1,2,1,1
"Even upgraded to a suite
Beds were horribly uncomfortable, Elevators are so tiny 6 people are crammed in an elevator, everything is small. $50 a day for parking when I can self park in the same garage for $35 a day, no free wifi, no free gym.. $1000 for 3 days..you can get far better somewhere else",1,2,1,1
"Do Not Stay Here
That rating should be considered a negative one. First of all, the motel really is not close to OSU. The neighborhood is not pleasant at all. Please understand that I am not terribly picky as long as the room is clean and I feel safe. Well neither of those was true. The bed spreads were disgusting and the floor was dirty. There were other issues as well. The AC unit was set at 60 degrees and barely worked which was a major issue because it was in the 90's during the week. The toilet did not work very well either as it took multiple flushes to work. I barely slept as I was concerned about my car in the parking lot and wondering if there were bed bugs (I do not think there were any thankfully.) Needless to say I was very disappointed in this motel. I had hoped with the new renovations it would be a good, affordable place. Spend the extra money to stay somewhere safer and cleaner.",1,1,0,0
"A fabulous hotel with a wonderful staff!
We held our wedding reception at the Lenox Hotel four years ago and recenlty returned for a weekend visit. We can not say enough wonderful things about the Lenox family and staff. From the momemt we arrived to the moment we left, the staff was incrediably warm, friendly, skilled and on their ""A+"" game. They have redone the lobby ladies room, beautiful marble counters, the hotel is dog friendly, so friends visited us with their dog for morning coffee in the lobby, and our baby received a stuffed animal upon our arrival and when we left everyone was saying bye to our baby. Truly a wondeful, fantastic hotel. An absolute must! And, the location is perfect! Right in the center of it all in the Back Bay, and if the weather is poor, you can easily get into the malls at Copley & the Pru. A big thank you to the Lenox for again exceeding our expectations!",5,5,0,0
"not again
I have stay in hotels 5 out of 7 days a week for the last 45 years. This was one of my worst hotel stays. The room was dirty, lights in the restroom and above the vanity were not operable. The bed was horrid and the bedspread had burn holes and rips all over it.
There are no blinds in the room so light pours into room around drapes. (not good for a day sleeper) 
- Called for shuttle the next day, was told it had just left - no problem- then had to listen to guy who claimed to be new owner (family) complain how they were not even getting paid to pick up and drop off greyhound drivers, and that they were getting only the corperate rate.",1,1,0,0
"Location and rooms are the only good part
The facade, the pool, the other guests are all a bit scary. If you must stay here, stay in the main building with 3 floors. The rooms are updated and decent, but the smell is old and the over all feel is ghetto fabulous.",2,3,1,1
"More cons than pros...
My wife and I were in town for an event in Rittenhouse Square. As a Hilton Honors Diamond member, I prefer to stay at Hilton properties and this was the closest one with an available room during our five-night stay. There was definitely some heavy convention action going on.
First the pros:
Prompt service - In my experience, a lot of hotels take their sweet time responding to requests like extra towels. I was impressed that we received the requested items not more than five minutes after placing a phone call.
Nice people - The people running the show can make or break an experience. Everyone went out of their way to say 'hello' and treated us warmly.
And then the cons:
Breakfast buffet - This is held on the second floor of TGI Fridays and is poorly organized. Not enough tables, not enough food. Cramped. They ran out of juice and oatmeal. After the second day, we just decided to skip breakfast here.
Umbrellas - No umbrellas available at the front desk?! We were told we could purchase one in the gift shop. They were out. We ended up buying one from the Independence Visitor Center. At least we got a souvenir in the process.
The following issues are probably due to this being an older property, but should be noted:
Old, noisy AC - Had to turn this off at night to get some sleep. Luckily we didn't need it during this time of year.
Elevators are very tiny and slow. Even with three of them, we had to wait for a ride more often than not.",2,2,0,0
"Spring Break 2012
Service rating based on a few interactions with the front desk: On check in I asked what the weather was going to be like the next day, the man at the counter said ""I have no idea"". 
Overall this front desk person was not a ""people"" person at all. 
Other questions were answered in the same way. 
Breakfast was very good and had a variety every day. Room was clean. For the price we paid for a hotel with an indoor pool this was a good stay.",4,3,-1,1
"Need Great Improvement before I will return
The room was not very clean. The drapes hung from the rod, there was a hole in one of the walls that a mouse actually ran into while we were watching television. There was an unidentifiable stain on one of the sheets and something green stuck to the shower curtain. The door drag on the bathroom door was filthy. The ceiling tiles were filthy. The lamp shades were stained. The refrigerator was iced over. The air conditioning/heating unit ran even if we shut it off. We had roaches. There was a definite, pronounced odor in the hallways and in the room. We were not comfortable at all sleeping as we were aware of the mouse, the bugs and the odors. The beds we booked online were to be queen and these were definitely twin beds. Also it was an adjoining room and we had opted out for that on line. Having had a bad experience before we requested another room and were told there were none even though we now the hotel was not any where near capacity. Realizing the hotel is under construction once we arrived.....we certainly can tell after our experience why it is being renovated.",2,1,-1,1
"Disappointed
This hotel had nice rooms but did not pay attention to the detail and was more expensive than their competitor where I usually stay. 1) no towels at the rooftop pool, which was otherwise okay, 2). My room was never cleaned even though I was out all day so i had to track down a cleaning cart for coffee and shampoo 3). The entry door looked to have been abused and was so heavy that my friend could not open it, 4) you had to pay a significant daily fee for Internet",3,3,0,0
"Lack of customer service
I stayed at the W Hotel for 5 days while on a business trip and I have mixed reviews. It's funny that I see reviews about the staff is great ""but I guess it depends on who the customer is"". The room was nice but the bathroom was very tight. I also noticed that they were giving out complimentary wine to guest upon there arrival ""i guess I walked in with an invisible coat"" and I am a gold member. The last day I received my bill and there was a charge on my bill for dinning at the restaurant on a day that I was out with clients for dinner. I explained to the lady at the front desk that I did not eat at the restaurant and she kept telling me that ""I ate at the restaurant"" as if she personally brought my food to me. I asked her to kindly take that off my bill. She printed me a new receipt (thank God for that). She didn't even ask if I enjoyed my stay or if I needed anything else. When I arrived back home a few weeks later I submitted my corporate expense report and notice that they never credited me back the expense but took it off my receipt like I was an idiot! I will definitely not stay at this hotel again, maybe its the location. But for a high end hotel I would expect better customer service whether its for business travelers or the average person on the street. TREAT EVERYONE LIKE YOU WOULD WANT TO BE TREATED.",2,3,1,1
"Good hotel, typical Hilton
We stayed here for two nights to explore Washington DC. The hotel is located within walking distance of the major sights like the Whitehouse, the Washington Monument, Lincoln Memorial etc. 
There are not a lot of dining and shopping options in the area. You'll need to travel to Georgetown, downtown or Dupont Circle. This is pretty do-able since the bus and metro station is only a 2 minute walk.
The rooms are huge, clean and modern. It would have been nice to have a mini bar / fridge in the room though.
Unfortunately the in-room internet at a Hilton is always quite expensive. Lucky it is free in the lobby and at any Starbucks or McDonalds (plenty in the area). I still believe that this should be a complimentary service though.
All in all, we had a great stay. Staff were very friendly and helpful! 
Oh, a good tip for people who have a late flight out from Dullus. There's a Spa/Fitness in the hotel, they let us use their shower facility for free (Hilton Honors Gold/Silver) which was nice and refreshing!",4,4,0,0
"Design place!
We spend 2 nights at YOTEL and we are very pleased. The hotel is very design and have un good uniformity in all the places, from the ""mission Control"" to the Bar and the Room. In fact it is not ""room"" but ""cabins"". The name is appropriate because it's smallbut well thinked and functionnal... in addition to have a nice spaceship design. There is no fridge or coffemaker inside the cabin but every floor have a small kitchen with a fridge and self-service coffe and hot chocolate.
It's 3 block west from Time Square, count 10mn to go walking. Hell's kitchen is just above with a great choice of restaurants.
And obviously there is the robot at the entrance to store your luggage. Very funny!",4,4,0,0
"Great place to entertain!
Awesome hotel with a great location downtown. Service is beyond compare! Rooms are perfect and very clean. It is my hotel of choice!",5,5,0,0
"Good location, good attitude
Liked the location, room was nice and the staff was friendly and helpful.",4,3,-1,1
"HOME AWAY FROM HOME
This summer I had the opportunity to stay at the St. Regis. I lost electricity to my home during a storm and as a native Washingtonian, it turned out to be a treat to stay at a ‘local’ hotel, the St. Regis. The Front Desk Manager, Norberto Mendez, could not have been more sympathetic to our situation nor more helpful. He made us feel as if we were “at home”. Thank you for making a bad situation into a pleasant memorable one.",5,5,0,0
"Great Hotel
Just had a few days in Washington at the end of our holiday, great hotel and free room upgrade. 3 blocks from the Whitehouse, so ideal for sightseeing, several restaurants nearby. Room and service was excellent.",5,5,0,0
"In need of a lesson in manners and customer service
Being British I tend to think that the one thing you don't have to worry about when visiting the US is customer service. This hotel proved me wrong. On my first night there having travelled from Europe I met up with other colleagues and clients, all of whom had travelled from various countries around the world. We met up in the bar, ordered and paid for drinks from the bar staff and sat down. Unbeknown to ourselves the bar had been hired as part of a black tie function taking place in the hotel. There was no notice at the entrance to the bar advising of this fact, no staff standing at the entrance to the bar to notify any guests, the bar staff who served us our drinks did not say anything and you could tell by what we were wearing that we were obviously not attending the function. Instead of someone coming over to quietly inform us of this fact we looked up from our drinks to find our table surrounded by someone from security and 2 extremely large bouncers demanding we leave immediately. We asked if we could at least finish our drinks and they refused to let us and escorted us out of the bar as if we were criminals or hooligans. It was extremely embarrassing, especially in front of our client. I can honestly say I have NEVER been treated so atrociously. As a Gold Starwoods preferred member I had deliberately chosen that we stay there rather than a competitor hotel and had 6 other clients and colleagues also staying there, but I will NEVER NEVER step foot in that hotel again. Other gripes include my room not being serviced on one of the day even though I left by 9 am and did not return until after 7 pm; mini bar was never restocked; my bathrobe got removed and never replaced.
I will add though that the breakfast staff in the restaurant were excellent and very pleasant and the rooms were nice and spacious.",2,1,-1,1
"Great customer service
My husband had a work trip in Indy, and I tagged along. He booked one evening in a regular room and added an extra evening once we got there. The front desk person was very nice and upgraded us to the whirlpool suite right away. That was awesome for a run of the mill business trip, however when I looked at the room number it was still being cleaned (we could see the room from the front desk, which was a little weird to us that she put us there with a cleaning cart clearly there and the door open.) The person cleaning was vacuuming and hurried and finished and got out. I kind of don't think the room was really that thoroughly cleaned. The carpet clearly hadn't been fully vacuumed, the bed was made but not as perfectly as I'm used too (and I stay pretty middle range hotels), and the comforter on top had something on it. Also when you look out the window there was a bunch of garbage scattered all over. We discarded the comforter and checked the other blankets which were in fact clean. 
There was a paper that said they had 100 channels with Direct TV, but initially we only got several very fuzzy channels. I played with the cord a little and it cleared everything up, but a far cry from 100 channels. The tv was nice though. The bed was very comfortable. I had been having some neck issues and slept great with the bed and pillows provided. 
Breakfast was decent enough (probably a step above the cold continental offerings), oatmeal, little muffins, cereal, bagels, bread, a waffle maker, some sausage patties, and pre-made egg patties. 
Since I was at the hotel while my husband worked, I considered swimming. However the pool didn't really look clean when we looked in on our way up to the room, so I decided to forgo that idea. The hot tub was great when we decided to give it a try. No complaints there at all. (We did use the one in our room not the whirlpool that is in the same area as the pool though)
It was about 20 minutes or so from downtown and the same distance opposite direction from a bigger selection of restaurants which worked out fine for us. There isn't really much besides fast food nearby.
The hotel could really use some updating, which it seems is in the future. I'd consider coming back with a little overhaul and better cleaning.",3,3,0,0
"Great Hotel!
The staff is super friendly and helpful at all times. Check in was a breeze. The location was perfect or us, between Central Park and Penn Station. The breakfast buffet was completely packed elbow to elbow but the staff tried hard to keep things stocked. The layout makes it hard to get to the buffet areas. Generally though a very good experience.",4,5,1,1
"Bad Night's Stay
They put us in a room on the second floor directly above a live band on the first floor. The band played till 1:00AM...not much sleep that night.",2,2,0,0
"Great Trip
I read a lot of bad comments about this hotel, so when i booked my reservations i was scared a bid about the hotel.However I was totally surprised about the management, speaking different languages, assisting us with everything, I love this hotel and i will absolutely come back again even if i do live in Europe",5,1,-4,4
"A rip off
Despite paying over 1000.00 for a two night stay, this hotel gives you nothing for free. Internet $15.00 a day. Receive two amazon packages at the hotel: $9.00 each. I have never been charged for that before.... Tiny bag of M&Ms in minibar $8.00. No free coffee maker in the room, or anything else. Compare this to what you get at the middle tier hotels: free internet, free receipt of packages, free coffee in the room, and often breakfast buffett in the morning, inexpensive meals at the restaurants and snacks at front desk... I am sick of being soaked, the hilton is a bit of a rip off, but this hotel is worse. will never stay at this hotel again.
Room was good, but nothing special, except lots of marble in the bathroom. Bed very firm, thin mattress, westin and hilton hotels have much better bed quality.",1,2,1,1
"only ok
This is a modestly priced motel in a good location and predictably this is not a great spot. The lobby and hallways are weary and institutional and smell intensely. The rooms are small but nice though not well cleaned. I wont stay here again.",2,3,1,1
"Not a great hotel experience
I travel a lot for both work and pleasure. I am pretty easy going and pretty easy to please. 
This hotel kind of let me down. The location was both a blessing and a curse. It is in downtown San Diego which is great except that the highway is just outside your window. Highway traffic was a constant reminder of this.
The service was very good. The front check in person was efficient, personable and professional. No complaints there. However, the carpet in my room has significant stains on it. It looks dated. Plus there was a disenfectant smell in the room. It's diappointing because you expect more from the Four Points chain.
The restaurant was small with few offerings. Nothing inspirational. Would i come back here - no.",2,3,1,1
"Beautiful area, unhelpful staff
I was disappointed with my hotel because I specifically paid extra for a high-level room with a king sized bed and a great view, but when I arrived at the hotel, I was told that there were no more King suite rooms available and since I pre-paid through another website, the hotel was not able to refund any of my money as they were down-grading my room. The hotel was happy to offer a king suite in their second tower, but this tower was over a 5 minute walk away with none of the amenities. I was staying at this specific hotel because I was attending a conference and wanted to be close to the events plus the hotel amenities. The hotel placed me in a handicap room with the promise to upgrade me when another room became available, but that never happened.
The hotel and surrounding area was beautiful, but it was very secluded. The airport was minutes away, but all of the other sights in SD were at least a $15 cab ride away and the food in the hotel was very over-priced. The walls in the rooms were also paper-thin. I was woken up one night by my neighbor's snoring.",2,2,0,0
"Nice Place!!
We stayed at this hotel for an over night stay while traveling to Florida. The hotel is not directly off i-95, it took awhile to get there. The hotel is gated which was nice but there was a $7 a day parking fee. Free WiFi through out the hotel. The hotel itself was decent. Our rooms were nice and clean. The only complaint we had was the hallways were hot and the AC in our room was not working very well, the air would not get cool enough. The only area of the hotel that was nice and cool was the lobby. We liked that the hotel was pet friendly since we were traveling with our dog. No pet fee which was great. They just have you sign a waiver. Over all it was a good experience. Would stay here again for a short stay.",3,4,1,1
"Very convienant
This property is very close to LAX. Shuttle runs every ten to fifteen minutes. They have rental cars avialable and I found this ease of use for doing work in the area a delight. I was able to fly in late, catch the shuttle (no paying for parking) and rent a car in the morning for business, return it that evening and then catch the shuttle back to the airport in the morning. Also had requested water for my room and it was delivered extrememly timely and with a friendly attitude. I will be staying at this hotel again and agan while in the area. The room was large and comfortable. Clean and had everything I needed. There are also restuarants choices and a nice gift shop. I was able to buy a suitcase, as mine ripped during my travels. Nice to have so many things I needed handy and close by.",4,4,0,0
"Needs a facelift
Although the staff who worked the front desk were very friendly, the appearance of the hotel was frightening. We tried out four different rooms before we finally found one that didn't smell musty and moldy. The sheets were dirty and stained and we were extremley unhappy. We will NEVER stay here again! We sent an email to corporate about our stay and never hear anything back from them, very disappointing.",1,2,1,1
"Why do people seem to love this hotel?
I stayed here while on business in San Antonio and have to admit that I was pretty disappointed in the hotel. I wanted to stay near to the Riverwalk and was shocked to discover that this hotel is not only not near the Riverwalk, it's a 20 minute walk away. The room was nice enough, but I needed to do quite a bit of work out of my room and the wifi went out on Wednesday afternoon and didn't come back on until late Thursday evening. This wouldn't have been a problem if there was a wired jack in the room, but of course there wasn't. On top of all of that, the TV was not set up correctly when I checked in and after resetting the unit, I discovered that several of the premium channels were out and that I'd need to wait for them to come back. This was ok, and I'm sure if I were paying for it myself, I'd have been happy enough, but there are much nicer hotels on the Riverwalk that cost about the same. Even the breakfast here was sub-par and I had to fight random security guards for some of the food.",2,3,1,1
"Amazing Hotel
This hotel is wonderful. Great, big, clean rooms, with amazing bathrooms. The location is great and the views of Bryant Park are beautiful. I stayed for 2 nights 17th-19th June, on an intensive shopping trip from Bermuda, it was great to have such a comfortable relaxing room to come back to at the end of a long day.
Upon arrival I was given a room on the 4th floor. I asked to be moved to a room on a higher floor, not only did they move me higher they also upgraded my room.
Everyone was friendly and helpful, the housekeeping staff do an excellent job, the room was always immaculate. Thank you to everyone at the Bryant Park Hotel for such a wonderful stay.",5,5,0,0
"Budget is as budget does.
After initial complaints about the smell, bedding, towels, etc., they did try to improve things for us. Offered a different room, changed bedding, etc. Would have provided a coffee maker IF WE HAD ASKED, etc. It pays to ask at the desk, though this does not resolve everything either. We never did receive a stopper for the basin, so made our own from alfoil and plastic. The ""room service"" staff do not get the room clean, whites and darks are washed together it seems, so there are dark fibers and hairs on bedding and towels, etc. Everything others have said about this place is true. Read it all, and if you book it, do so being prepared to make the best of it based on the location and price.",2,3,1,1
"Not the greatest experience ever!
I recently stayed at this hotel for the first time with a small group of people. It was during hurricane Sandy although the hotel was not directly effected. The big issue however was the reconstruction which appears failrly extensive and far from over! The lobby and elevators were of particular concern. At times, staff were struggling to cope with numbers, as indeed were the elevators. The lobby was simply too small to cope! One of our concerns was how we would get from our room to the lobby if the elevator system failed due to power loss etc - a reasonable concern on any occasion and particularly during a hurricane! When we asked about a staircase, staff were initially unable to help - some did not even know where it was! In the end, we had to locate this for ourselves and turned up a service staircase that many people started to use. I am unclear what standards of health and safety apply in the U.S, however this appeared to fall well short of anything back home. Corridors were also very dimly lit adding to that concern. The attitude of some staff who were clearly under pressure, also was concern, and we experienced soem rudeness. Decor in the hotel is patchy and clearly much more work needs to be done. On the plus side, the hotel is in avery good location but at present that is about all it has going for it. As things stand, I doubt that I would stay there again nor could I honestly recommend anyone else to.",2,2,0,0
"Excellent Location, Good Budget Hotel
The hotel is only blocks from Broadway and Times Square. It is obviously a budget hotel at this price and it was fine if you keep that in mind. The bathroom wasn't incredibly clean and there wasn't enough hot water, but it wasn't too bad either. For the price, I think it was fine to stay there.",2,3,1,1
"Great Location
We got a great deal at Empire Hotel through hotwire.com and it didn't disappoint. After a last minute idea to go to NYC to see a few shows, we ended up at this hotel modern hotel right across from Lincoln Center and around the corner from Columbus Circle. It is also a block from Central Park. Plus, we were able to walk everywhere - not one cab ride, or even a subway fare. It was an easy walk down to the theatre district as well as all the local restaurants on 9th Avenue in Hell's Kitchen/Clinton.",4,4,0,0
"Don't let the beautiful lobby fool you!
My parents and I arrived at the hotel on a very busy Memorial Day weekend. When we entered the hotel I couldn't help but notice a very gorgeous and well kept lobby. The architecture was straight out of the roaring 20's and you can tell that this hotel was a stunner in the yesteryears. 
But upon checking in, we found out that all of the double beds rooms were sold out. We were then given a room that could seriously rival that of a Parisian room. It was itty bitty. There was only one bed in there and we had to use a roll away bed. Needless to say we had very little room to walk around. 
The next day, we moved into our new room on the 16th floor. The view was better (granted the windows are all blurry, but still, we had something besides a brick wall to look at.) and we had two double beds. 
The good thing about this hotel is the location to the Inner Harbor. It's about a 10 minute walk there. But the location of this hotel is very SKETCHY. Just a few blocks away there is a place the locals call ""the Block"" where prostitutes and druggies roam. So, be forewarned that there are very sketchy people roaming around the hotel (as there are bus stops and train stops all around). 
The internet is super S-L-O-W. But it's free, so it is what it is. But I wouldn't suggest relying too much on the internet. The sleep number beds are a joke. Some of them don't even work (like in our first room. Yeah, it was more of a prop, than anything else). The TV reception was not that great and there aren't very many choices for channels.
Don't let me forget about the sink. We had two sinks in the bathroom and if you used too much water on one, the other sink would stop up and it would literally smell like sewage. 
Lastly, we were given 1 fresh roll of toilet paper during the 5 day stay here. It was as if they were rationing it out :/ There were 3 of us in the room, so that was a bit of a problem. Had to resort to kleenexs. lol.
Bottom line: I would go elsewhere. This hotel is falling apart (or has been for a very long while).",2,1,-1,1
"Room for improvement
We booked our one night stay via Priceline. I was hopeful for a good stay, given the so-so reviews. The first room we were given was not clean. The bed was made, but the bathroom had a dirty towel on the floor, used soap and trash in the trash can. The trash can in the room was full as well, with a pizza box and other stuff. It definitely looked like someone was already in the room or it had not been cleaned yet (we checked in well after the check-in time). The second room was fine. It had been cleaned, but there was a musty smell and the bed was not very comfortable. Again, I was hopeful for a good stay, but from previous reviews was prepared for an okay stay. This is an older property that is definitely in need of updating, as others have already mentioned. The breakfast was good with hot food, cereals, yogurt, coffee, juice, etc (basic continental). The front desk staff was friendly and helpful with the room situation, no questions asked!",2,3,1,1
"Fantastic all around
We just spent a week at the Sheraton Marina and had a lovely time. We had a suite at the Lanai building near the pool. The room was gorgeous and extremely clean. 
The hotel pool area and gym are also immaculate; this may be the nicest small gym I've ever worked out at. 
We had great meals the entire time we were there, in both the Pub and the main restaurant . Go to dinner there at sunset, you won't regret it! We also took part in the buffet breakfast and it was really good. Lots of choices, very fresh and tasty! Above the quality of your standard breakfast buffet! 
The thing that impressed me the most was the staff service at the hotel. Every person we encountered was really sweet and helpful. Especially Rudy, at Tapatini Bar. He went out of his way to find us a recommendation for a place to buy a gift in town, and was really friendly and shared a lot of his knowledge about classic cocktails with us. I really appreciate when someone goes the extra mile, but more than that, when they are engaged and really care about what they are doing. 
Thanks to the Sheraton for making our special vacation lovely and memorable!!",5,5,0,0
"Terrible
I just need to say, that our arrival was nice night staff was friendly. AC was broken but nobody was at front desk to attend the issue. Bed was terrible, my back still hurst me,breakfast was horrible,the only good thing was the texas waffle, not enough tables, too much ppl around waiting for a table, trash cans full, honestly was nasty to be there, i choose to go somewhere else. When i was an the elevator Melissa (one of the maids) was holding the elevator's door because she was waiting for her kiddo, i told her that we were in a hurry and she was with attitude, when i went to the front desk, the manager was off that day and nobody was there to assist or to fix any problem. At the same time, there were 2 more women complaining about something else, and no one could help them either. So be careful, I would say that you can go somewhere else, pay the same and have better customer care attention.",1,1,0,0
"Stay Elsewhere!!!!
Horrible Location, nice guy at front desk, this place is in a BAD part of town, the room was nasty, bed wasnt clean, it was gritty, felt like they never washed it, The toilet leaked everytime you flushed it so the floor was wet, there was a roach on our bathroom door, and one is good enough for me, we could hear everything going on outside because there was an inch and half crack on the top of our room door, we could see the light outside, not to mention it is right beside hwy 35 so you can hear all the cars, I brought my box fan, put it on high, and you can still hear it. Our room we were in was in a dark corner, and I didn't like it. Our remote to the TV didn't work. We cancelled our reservation for the next night, and went elsewhere. We would have left earlier but we already paid and couldnt get out of it. If you don't mind these things then stay here. We left and went to the Antonian Inn, just a few minutes down the road and 2 miles from riverwalk and it was nice. GO THERE!!",1,1,0,0
"Clean, quiet and roomy
I recently stayed here with my husband and 2 year old son. the room was roomy and very clean. There are so many restaurants around there that we didnt have to travel far for dinner. the pool is clean and wasnt crowded at all. we will be going back again!",5,5,0,0
"Not Up to Hilton Brand Standards
My friend is a Hilton employee who took me to Manhattan to spend the weekend. Naturally we picked a Hilton property and the pictures online and location of the Doubletree seemed ideal. I will preface with the only good encounter I had,Moses the houseman was very friendly and Michael delivered towels in the morning and he was very kind. If all the employees were like them this would be a better place. At check in there was zero engagement, a snooty front desk agent who dryly stated the price of internet and informed that she had no cookies at that time pointed at the elevator and was done with us. When we got upstairs there was a washcloth in the bathroom that had hair on it. Hair! It was rolled in a ball and I couldnt believe my eyes. We tried to use the in room phone to let the front desk know but the phone just rang and rang. No one from the ""Care Center"" picked up. Its because they dont care. This was confirmed when we went downstairs to let them know. No one apologized. No one asked if we wanted to be moved, the front desk just typed on his computer, shuffled around and then asked if he could send a houseman up. Unsatisfactory. A big brand hotel with the name Hilton stamped on it should NEVER overlook something like that. It was disgusting. No one asked for a free room but an apology would have been nice. Or at least a move. I was weary of the cleanliness of the hotel room at that point. I was very unimpressed. Especially since I had to go down in the slow elevator to get to the front desk beacuse my phone wasnt working in the room. After we went out we came back to the hotel and the keys werent working, no matter how slow or fast you put it no matter what angle, they were just dead. They were not located near any credit cards or phones, so we tried to call down using the floor phones...which were not working so we had to trek back down in the SLOW elevator and get to the desk and get new keys. It was a hassle and once again rude front desk. When we went to get snacks from the hotel store the front desk agent at night was coldly looking on at us as if we were bothering him. I travel often and I am a Mariott Rewards member--I never ever experience this with their properties. I will NEVER stay at a DoubleTree again and no one else should stay here.",2,1,-1,1
"Worst of Four Seasons I ever stayed in
The room had literally visible marks of wear and tear. The fridge was dinged! As in literally had a nice bend on top, scratches. The bathroom had a an interesting old room odor. Overall, very reminiscent of a hotel de la gare would be, cheap, efficient but nothing worth the $. Pool was v small too. THe bar and the restaurant were decent altho on the $$$$$$$ price range, as expected.",1,3,2,2
"Ok hotel, but over priced
It is a okay hotel, but considering the price it charges, I expected something better. 
Pros: lovely lobby, each check-in and out, spectacular view from the class wall elevator. Bed is comfortable.There is a refrigerator with a little freezer in the room.
Cons: Some layout of the room is not ideal: the light switch of the room is not by the door, you need to search for it in the darkness; the closet is awkward, with iron board right in the middle and a big safe taking the clothing hanging space; there is no bar or hanger to hang face tower in the bath room; the air conditioning fan is right above the headboard of the bed and I don't think it is good idea to have cold air directly blew to my head... I think the hotel needs to hire some interior designer to improve the room. Plus, the TV is kind blur with very basic channels. Out side the room, both the gym and pool are very small, and there is no shower by the pool or gym. Besides, No free internet in the room. It is $13 per 24 hours.
In general, if I can get a good deal on this hotel, I may stay again; if the same price, I may stay the hotel next door.",3,3,0,0
"Great Location, Beautiful Hotel
I was there for a week long business trip in April and was very surprised at how beautiful this hotel was. I was on the 67th floor overlooking the water and the night view of Canada was really beautiful.
The room was very spacious and had great big windows.
The food in each of the restaurants was great but we had buffet style food each night and it was not bad but not great.
They do have delicious wine though and the lobby bar is fabulous.",4,5,1,1
"Thanks for staying with us, one moment please....
I stayed at the Villa Florence and probably won't stay again. 
I arrived late (10:30 pm) One of the check in clerks was on the phone. I stood there for 5 minutes before he went back to get someone else to help check me in. When she arrived she was friendly and efficient, however answered calls from rooms no less than 5 times while checking me in. She dealt with each of the calls. While I patiently waited. That meant my check in was about 15 minutes long. Not used to that. Arrived on my floor and it smelled like bad cleaning materials. My room was even worse. A combination of old Pine-sol and smelly feet. The window in my room wouldn't open to the fresh air. Maybe that's one of the reasons why. 
Having said that the room was clean the the staff were friendly and helpful. 
.",2,2,0,0
"parole office and nudie bar
This is a great place to stay if you are visiting the NY parole office or nudie bar next door. The street is full of garbage and lowlifes. Please don't let this be your view of NYC NYC is a great place this is a dump.",1,5,4,4
"great property, but corporate events come before guests
This is my sixth stay at a Kimpton property. I am hooked. Their hotels are always hip and well run. The Eventi is no different, very clean, well designed and friendly. I did have an issue with this Kimpton property. In all of my my other Kimpton Stays (San Fran, Boston, San Diego) I was always made to feel that the guest was the most important thing in the hotel. I did not get this feeling at the Eventi. At the Eventi, Corporate events come first. In San Fran, the wine reception was the more important event at the hotel from 5-6. Huge seating area and great staff. The same in San Diego, seating for 75. I stayed at the Eventi for five nights and the wine reception was crammed into corner of their restaurant with seating for only 20 (four/five small tales) for a hotel of twenty floors. Really?. One staff members full time job was to ensure that any guest did not try to sit near the bar or restaurant tables since they were rented to corporate events. Many guests left drinkless or drank wine in their rooms alone. The websites displayed beautiful garden verandas with hip outdoor furniture and city views. I could not wait to sit outside have a drink and enjoy the city. The problem was I could never use them. They were booked with corporate events ever time and I was told as a guest I was not allowed on the veranda if corporate clients had then rented. I felt like a second class citizen in my own hotel. The staff kept apologizing but said corporate events had the priority. I understand corporate events are an important part of the hotel business model, bit there needs to be a balance. This was a big topic of discussion on my last night of the hotel was the wine reception was moved again to a corner of the very busy small lobby because of a ""corporate event"" in the previous small corner of the restaurant.",3,4,1,1
"Great Stay and Fair Price
Hotel is a couple years old and in great shape. Bed was very comfortable, room was very clean, and full breakfast was very good.
Staff was helpful and pickup from airport was convenient.
Cookies were great.",5,4,-1,1
"Perfect location
I am here with colleagues for a conference and the location is just perfect! The reservations were messed up but the rooms wre ok! They would have got a higher rating if the bed was more comfortable and the pillows were softer...",4,3,-1,1
"Poky rip off
I stayed here in Jan 2012, rooms are tiny, barely room to open suitcase with no view or natural light. Internet access is heavily charged and even using room phone for a free 0800 number cost me $2...for operator fee! Hotel bar extortionate...worse than much posher hotels in area. Avoid if possible.",1,1,0,0
"A huge convention hotel
I stayed at this hotel because of a convention. Because of my Platinum Premier status with Marriott I got upgraded to a Presidential Suite in the Wardman Tower. Initially I was excited about this upgrade, but then became very excited and disappointing at the same time. I think the hotel has three different towers.
This hotel is big, like a large convention hotel in Vegas, sans casino. However, size was not the issue. 
Our suite was huge, like in classic Washington D.C. huge. I will post pictures of our spacious suite. While huge, our room was not modern in design, especially the bathrooms, but it worked for our needs. My wife and I had separate bathrooms, which suited her fine. I would recommend our room for entertaining 10-20 people and sleeping 5-6 people. Our suite had 2 1/2 baths, dining room, two sitting rooms and a master suite. It even came with a grand piano and kitchen and staging area if you were catering a large dinner. Our suite had three TV's. About 50% of the channels were in HD, and the TV consoles had all the outlets needed to charge all your portable devices. The wifi worked great.
We ate lunch at Harry's Pub in the hotel. The menu and service was acceptable for hotel standards, not great, but not bad either. We did not try the room service. We often took taxis to various restaurants in Georgetown and the DC area. The average cab fare for two was 10 bucks each way. There are plenty of local places around the hotel, the area is safe to walk around, even at night.
We also ventured to the large Omni across the street looking for a different experience, but we found the Omni similar in size and age to the Marriott.",4,4,0,0
"Disappointed in this HIX
We almost exclusively stay at HIX or HI because of their consistent excellent quality. This hotel was a disappointment, especially for the price of around $137( before fees/taxes). Oh, and I can't believe you had to pay for internet service on top of it. Carpet was dirty and the room was dingy. Bathroom smelled of mold and urine (a little bleach water can go a long way folks!). The hotel feels very old and dated with a lack of upkeep. I was not comfortable there and won't stay there again. There are a lot of other hotels in San Antonio!
On the upside, the staff was friendly and I didn't see any bedbugs.",1,2,1,1
"Avoid
Look, on the plus side this is in a great location and it's inexpensive. That's why we booked it. And we certainly got those things.
But when we got there we also got 
- dirty rooms (including several squashed flies on the walls), 
- an incredibly rude receptionist and 
- a lousy breakfast. 
Avoid.",2,1,-1,1
"Never again!
Nastiest & grossest hotel we have ever stayed in! In Austin for F1. Problems from the minute we stepped through the door. They pre-charged my card for the entire 5 day stay & at check-in, they couldn't find an available room. WTF? Mold in bathtub. Broken glass door held by tape. Asked for another room. Still mold in tub. Moldy smell throughout hotel. We hung our towels to use again but they were always taken away! Eco friendly? yeah, right. Ice makers didn't work. We were so disgusted, we left a day early. We will NEVER stay ay ANY Howard Johnson's. EVER.",1,1,0,0
"Terrible experience
I highly recommend you chose another hotel. Five nights at $1600 is poor value. The arrival experience was among the worst. It took 45 minutes for two bags to arrive in the room; the room safe was locked so I had to call for security to come to unlock it; this was preceded by a long wait on hold to ask for someone to come and open the safe. The corners of the bed frame were a safety hazard. I hit my leg many times passing near the bed - one time it broke the skin and resulted in bleeding and a bruise. The room was a dark with the windows beginning about five feet above the floor so almost no view. It felt like being in a cellar. Everything is dated. The final straw was when I asked about the check out time. The reply was twelve noon. I asked about a late check out and the answer was ""I will not charge you if you are out by one"".",1,1,0,0
"Holiday
The staff were very efficient and friendly. This stay was second time in New York and this hotel made me want to go back to this city :-)",4,5,1,1
"Terrible Experience!
We recently stayed at this hotel over the Thanksgiving Holiday to visit family in the area. Our family had called earlier in the day to secure a room for us at a certain price. Once we arrived at the hotel around 11:00 we were told that the person working the desk (Mason) that had promised that rate was off work and we would not be given that rate. The man working the front desk that evening (Sean) was rude and acted like he did not want to be bothered by us. Please keep in mind - We are the guests of this hotel. Also, it was late with a two year old needing to go to bed. When we asked when a manager would be back on duty we were given a very vague response.
Once we arrived in the room and settled into bed we found blood on the sheets and pillow cases. Due to the fact it was so late we just took off the sheet and pillow cases and went to bed. We did not want to bother with Sean at the front desk again. 
The next morning I asked the housekeeping staff to change the sheets and pillow cases. They were nice and did as I had requested. Thanks! Our TV Remote was not working and they fixed this for us too.
The next day, I spoke with the young lady working the desk. She shared with me that if I had a special coupon she would give me the rate that we were promised by Mason. She also shared with me that Glenn the manager would be available on Monday morning. We left the hotel to go get the coupon. Later that night when we returned, Sean was working the front desk. He told me he could not take the coupon and I would have to take it up with Glenn.
Not long after we entered the room Sean called to tell us the rate had already been adjusted but no one bothered to share that information with us.
The breakfast each morning was Terrible. The waffle makers were broken and the Eggs were awful. 
On Monday morning we waited around to 9:20 to talk with Glenn (the manager). He was suppose to be at work that morning at 9:00 but was not there and we had to get on road. I contacted the Assistant General Manager and received an email back to me telling me his hours. I have emailed Glenn and left him my phone number. He has not returned my call or email.",1,1,0,0
"It's easy
This was my first stay at the Hilton LAX after staying at other hotel chains around LAX. I will be back.
The hotel shuttle runs regularly (as it does for most hotels) and whilst the hotel's interior is rather ""tired"" (again, not on there own here) the thing that puts the Hilton ahead of others is the service and quick, easy, painless checkin/checkout which is exactly what you need after a long flight and are desperate for some sleep or rushing to the airport for an early morning flight.",4,4,0,0
"I would not stay here again: parking
This hotel is very nice. As others have shared, the cost of parking is high: $23. However, that would not keep me from returning. What would is that in my time here (3 days), it has taken an inordinate amount of time to have my car returned when I have needed it. The valet parking is not efficient, nor timely. 
Not a big issue, but another strange quirk about this hotel. At the afternoon manager's reception, the only drinks served are beer and wine. There are no soft drinks offered for non-alcoholic drinking guests. 
These issues both seem out of step with the Hilton's chain of quality.",3,4,1,1
"Will never go back to this place
The first problem was that there was not wastebasket or kneenex in our room. We were there Fri night thru til Monday. Both Sat and Sun we left our room at 8:00AM returned at 3:00PM and both days our room have not been done and we had to call and then sit in lobby until they cleaned our room. The Fire Station was right next door and had sirens going day and night. The tile by the sink was loose and I caught my foot on it every time I walked by. The toilet had a leak and then started sqruitting water all over the tiolet paper and floor, luckily my husband was able to fix that right away. My husband is a contractor and as he walk the premises found many wiring violations that need to be handled or fire inspector would shut them down.On Monday morning at 8:00AM the fire alarm went off for about 10 minutes and it was a false alarm, we had to go outside the alarm was so deafing. This was suppose to be a special rate giving to us to go to Wyndam's vacation package presentation. If Wyndam wishes us to even consider any package deal again they had better find a more inviting location for our stay. We paid $199 for this stay it is was the worse stay ever. We have stayed in many Days Inn and Wyndam Hotels and never had such a horrible time. The room did not have any room to walk around my husband and I had to walk around each other just going from bed to bathroom. The restaurant at the hotel was expensive for the quality of food and there was no convenience like cookies or donuts in lobby where all of the Wyndam hotels have normally.",1,2,1,1
"HORRIBLE
This place is disgusting! The back entrance is filled with smashed food and dried stick soda, or what I hope is soda. Didn't even want to roll my suitcase on the sidewalk there was so much filth on it. The place smells musty and the sink hadn't even been wiped down. The back parking lot looks like an abandoned lot where people throw their trash out the windows. No one has obviously done a trash pick up out there in weeks maybe months. It was disgusting!",1,1,0,0
"Average but great location
Had to stay at Club Quarters SF for a week for work. The service is great, friendly, and fast. The rooms have a dorm room like set up. The beds and pillows are very uncomfortable. They use a flat sheet for the mattress and the duvet cover/comforter serves no purpose it just slides right off the bed - bring your own blankets if you can! The downstairs entrance to the stairs stays locked and you have to wait for a staff member to unlock it. Very inconvient if you are on the 2nd or 3rd floors due to the elevators being so slow. 
The plus side to the hotel is the free bottled water and the location. The location is within walking distance of many attractions in SF. You can walk to Chinatown, North Beach, The Piers, The Ferry Building, Union Square, and all around the Financial district. No sketchy areas or major hills to climb.",3,3,0,0
"Nice comfortable stay.
Nice hotel and very convenient to the Easton Center. First appearance walking into the room, I wasn't that impressed, but the room was clean and heating/AC system was very quiet. It may sound corny, but my wife really liked the heated mirror in the nice size bathroom.",4,4,0,0
"Roomy but tired hotel in Murray Hill
Rooms are extra large with small kitchens, big dining/living spaces and separate bedrooms available in the suites (at prices similar to the pod-like rooms you'll find in most other hotels). The location is slightly out of the way, adding a couple of extra blocks to Midtown, but still walking distance to all amenities. Rooms are clean, though a bit tired. Some attempts at updating have taken place but this is not a new hotel. None of the amenities of Affinia Hotels. That said, the staff was great, the price terrific. I'd stay here again. Perfect, too, for a long-term stay, because you'll have fridge, stove, microwave, dishwasher and basic kitchen equipment so you won't have to eat out all the time.",4,3,-1,1
"Nice and helpful staff
We arrived there in need of 5 double rooms and the staff was very nice,even got us a shuttle van to go for barbeque since we were on motorcycles. The only disconcerting thing was the after-hours arrival of the pimp daddies and their `hos.",3,4,1,1
"Impressive stay
This was the first time I stayed in downtown Phoenix and selected the Westin based on previous positive experiences. Every aspect of my stay was above expectations. I was always addressed by my name by each staff member I encountered and every staff member was very accommodating. Within two minutes after my call requesting help with the thermostat, a friendly maintenance man appeared at my door. My dinner from room service was delivered in 15 minutes after my order. The valet was extremely helpful, providing maps of the downtown area as well as verbal directions. The room was large, modern and perfectly appointed. I had the best night's sleep I have had in months. Thank you, Westin!",5,5,0,0
"Not so great
It is a very overpriced hotel, and it is almost every time fully booked. We paid 180 euro's for two nights in this hotel! The hotel rooms smell like they have been smoking rooms for 20 years and just started a new life as non smoking rooms (without washing the curtains). It is an older hotel, more of a motel, with old rooms and beds that make you as a couple roll to the middle. When you go to Graceland, it's great, but if you plan to visit more, and only want to save on parking costs on Graceland, don't stay here. Locals with who we talked, told us it is one of the worst neighbourhoods in Memphis, although we didn't feel unsafe at anytime, we did see some weird things. Obviously this hotel does not promote the bad area but the fact that it is close to Graceland, but visitors should be aware. The pool and pool area is great, a las vegas mural and a guitar shaped pool, how more Rock N Roll could you get? But the rooms are just not worth the cash and the whole of the hotel is ready for a big renovation! Breakfast area is small and there is no big choice of breakfast. We enjoyed our stay in Memphis because of the great vibe, all the Elvis stuff and Beale streat, Sun studio's and the birth of Rock n Roll, but it would have been better if the hotel was better.",3,1,-2,2
"5 Stars!
Bad weather, street flooding and inner city traffic nightmares were bountiful. The Tremont was our oasis a virtual sanctuary in the malestrom. The staff took care of our every need. Our request was their command. Valet parking was our best option. The valet had the car up front in less than 5 minutes. we gave them our itinerary for the day and they wowed us every time. The bed was spectacularly comfortable. The city vistas from the upper floors is amazing. Concierge services were spot on. Massey's pizza was great after hours. I wish I could live like this every day.Imagine the deal: a Jr King Suite for $126/nite. Not a room, a suite!
You will be pampered if you just pick up the phone and ask! I was and I am a very hard to please engineer.
Keeping in mind, the hotel was swamped with guests, we gave them heads up on our needs and tipped the well and often. We splurge on our AMERICAN HOSTS as well as our foreign hospitality service. We treat our guest services representatives like royalty and they always reciprocate. If there is a five star category the Tremont and staff belong at the top of the list. What a wonderful experience in a beautiful city. Thank you Tremont and thank you Baltimore for a splendid visit.",5,5,0,0
"Okay for a quick trip
The neighborhood was pretty scanty. When we arrived at the hotel, we were intimidated by the surrounding area. We attempted to transfer our reservation to another area or cancel. But due to their cancellation policy and being charged prior to arriving, we couldn't afford to just waste the money. The ""breakfast"" consisted of cereal and juice. Lesson learned, we won't be staying there again. Many of the outlets and lights in our room did not function. In order to charge cell phone, we had to unplug the alarm clock. What was supposedly a king-sized bed, was not. The frame was king-sized, but the matteress was at-best a queen.",2,2,0,0
"Conference stay
I stayed at the hotel for a conference and had an overall good experience. The room was clean and quiet. The hotel staff was extremely nice and friendly.",5,4,-1,1
"Recent Stay
We just got back from an overnight getaway to Baltimore and the Henderson's Wharf. This was our first stay at the inn and everything was perfect. The front desk staff was excellent. We had a harbor view room which was just that, you could not get a better view. The bed was comfy and the room was very nicely decorated. Parking was in a safe gated lot located next to the inn. We will be back.",5,5,0,0
"very busy hotel - Awful parking / valet parking service
This is a very large hotel and was very busy during our stay. 
1 rooms were ok but quite small - a bit like upgraded premies Inn type rooms we have in UK
2 cleanliness in rooms was poor - we noticed dust here and there
3 Valet service was the worse I have ever experienced in US - the self parking is too small and was full much of the time and valet parking really slow mainly due to the design I think of the drive at the front of the hotel and volume of guest traffic. It resulted in a gridlock almost all the time. Self park Cost $26/ night or $34 I think for valet parking so quite pricey.
 On leaving even though we had called down for the car it took almost 25 minutes to get the vehicle ! Most times with the valet parking it took at least 10- 15 min which I think is too long. The self park was fully booked and not available over our stay but would probably been more convenient if were available just to avoid the slow valet service.
4 we had two rooms - on leaving there were multiple errors on the final bills ( e.g. being charged valet parking for one vehicle twice some nights -a bill on each room). We pointed these out to the manager on duty who corrected them as we left but he never apologised and made us feel it was our job to check they had billed us correctly . This was despite the fact we had pointed the errors out 24 hours before we checked out to someone of reception but nothing had beed done. 
5 pool was good although a little overcrowded
6 Gym was large and well equipped
7 Its in a great position for the harbour and gas lamp quarter.
8 Breakfast buffet was good 
9 Our rooms faced the Harbour and pool and noise at night did make it difficult to sleep sometimes
 This is the first time we have stayed at a Marriott - but we will never book with this chain again
 They need to improve customer service. The valet / Parking at this hotel in particular is awful and expensive.",2,2,0,0
"Never Again!!!!!!!
La Quinta Inn has usually been a good place for a night's stay while passing through town, however, this location makes sleeping in your car a better option.
The Lobby had a terrible smell when checking in. The building is old and is more of a motel with outdoor entry. I had requested a non smoking room through their website and when I opened my door, it reaked of smoke. The pillows, the bedspread, everything.
The Bathroom was dirty, the ceiling full a mold, and parts of the bottom of the doors were torn off.
Overall this has to be the worst motel/hotel I have ever stayed in and I will never go back.",1,1,0,0
"Manny & Location are the ONLY selling points!
My friends and I decided that we wanted a girls' getaway and selected the Affinia Manhattan because of the location, photos and positive reviews.
We booked 2, 2 bed hotel rooms. When we checked in, the front desk person gave us 2, 1 bed + pull out couch hotel rooms! Uh...NO! We pushed back on these rooms and were given SMALLER 1 bed hotel rooms with a kitchenette and was told it was ""an upgrade"". 
REALLY?! As if we came on vacation to COOK! HECK NO! And keep in mind, that these were still less than our 2 bed rooms that were booked and NO refund or adjustments were being offered! 
Manny, our bellman and all around BEST customer service representative, was able to take our frustration to the general manager, who was able to ""locate"" 2, 2 bed rooms (that we had already paid for!) for our stay. ONLY because of Manny was this possible because no one at the front desk tried!
The rooms are small but that was expected in NYC. Clearly the professional photos are from properties OTHER than Manhattan. If you are visiting as the season transitions (winter/spring) be prepared to be COLD because the windows and window air conditioning unit are POORLY insulated and the ancient radiate heat only pushes hot air 3-4 times a day.
I will say that Manny was the bright spot every day of our trip. He was always fun, kind, and just an all-around great guy! His willingness to go above and beyond was consistently evident and he really made our stay a good one. 
Manny and the location get 5 Stars! But the hotel is 2 Stars, at best!",2,2,0,0
"City Centre Chic
I booked this hotel for a couple of nights break in San Francisco and therefore location was important. I arrived by BART from the airport and the hotel was easy to find and a short walk from the station. It is located a couple of minutes from Union Square with its shops and the end of two of the cable car lines down to Fisherman's Wharf.
Check in was about as slick as it could have been and I was in my room in no time. Being a Philippe Starck designed hotel the communal areas are dark and funky. The hotel is designer throughout with many great features.
My room was a Superior room on an upper floor which meant that I got a view out over the city (not the greatest of views but at least I could see the sun go down). Being an older building the rooms were a good size and not overloaded with furniture. The room was well furnished and clean, the only downsides I would say is that there were no coffee making facilities and the sockets were few and in poor positions for using the desk. Minor points on balance.
The bathroom was small in comparison to the bedroom but well fitted and the amenities were good.
At night the ground floor of the hotel, with the Redwood Bar, turns into a trendy drinking joint, however, your room key allows you to jump the queue which is great if you're looking for some nightlife.
If your not then you have to stay in your room and I found that at 0200 when the bar closes the noise on the street is loud enough to hear on the upper floors.
All in all a great hotel, although at the weekends you do have to watch out for the ""pretty people"" who seem to walk straight through you with self importance.",4,4,0,0
"sORRY, i CANNOT ACCOMODATE
Nice room. nice water park. The frontline people- bellmen, desk,- know how to welcome one- but no one else employed here appears interested in helping at all. HORRIBLE and repetitively BAD customer service. I think they enjoy not helping. Wont be back- ever.",1,1,0,0
"I want to go back to Courtyard by Marriott
The front desk staff (David King and Yael) were awesome! They were friendly and really made me feel welcome. While my room wasn't quite ready (I was early) I had a great lunch at Gordon Biersch (adjacent to the hotel) and when finished with the fantastic lunch, my room was ready and waiting!
The room was spacious, clean, and quiet. Totally impressed with this hotel, and I want to go back to Courtyard by Marriott Washington Convention Center. Close to the metro and wonderful sites!",5,5,0,0
"Staff need to cheer up or get a job not with public!
Stayed at the edison hotel in june ... its a great hotel for location as its easy just a 1 minuite walk from time square. There were a few problems though with this hotel ... When we arrived i had to pay 150 dollar deposit as the holiday was booked as a present for me and i didnt have the card it was booked on so i lost 150 dollar spending money untill i checked out. A small women with long brown hair who worked on reception had a pure attitude and never had a smile on her face she needs to be trained better or get a new job not working in public. when we arrived in are room it smelt like wet dog it was very small and the bathroom was tiny the bath was so small when i sat up in it i couldnt even stretch my legs needs to cater for tall people aswel as small people. The women who cleaned are women was lovely and very helpful. The hotel is having a few rooms redone but i would suggest they got more people in to do it so the rooms will be completed quicker. I would stay at this hotel again but i would upgrade to a bigger and better room and hopefully the women on reception would have got herself a new job.",3,2,-1,1
"Excellent Staff
I am checked into the Hyatt Regency Columbus as I write this review. I read through many of the reviews posted here about the hotel prior to booking for myself and colleagues attending a conference. I made several phone calls and spoke to front desk staff as I was reading through the reviews. There are a few posts in this forum regarding noise, smells, slow elevators and lack of a safety deposit box in some of the rooms. The front desk staff person was very welcoming of my questions and professional in her answers. I was pleased when I checked in to find all my requests had been met. The rooms are spacious, clean and functional. The desk lighting, bed lighting and most important, bathroom lighting is great. Ladies, you'll be happy to know there is a lighted make-up mirror in the bathroom. We have over 1,500 people attending the conference and the elevators have not been an issue. I was told that they open up the service elevators if it does get busy. 
After reading the posts, I changed my room rate to the AAA rate that includes a buffet breakfast for 2 in the restaurant. It includes an omelet bar with plenty of other choices for breakfast. Another tip I picked up was to park my car in the garage on a side street that is connected to the hotel via a skywalk for $14 a day that allows multiple entries and exits. When you pull into the registration area and check in, the front desk will give you a voucher and directions to the parking lot. The $14 fee is charged to your bill daily. The valet parking at the hotel is $24. Tonight we ate at the Big Bar on 2, the restaurant on the second floor. The food was outstanding. My friend and I split a salad and the 3-meat meatloaf and it was plenty of food. I don't find the rooms noisy or have any issues with smells. While the rooms are comfortable and functional, what makes this hotel stand out is the customer service. Tim Dant, the general manager has done a wonderful job training his staff to be professional, welcoming and friendly. As you read through the posts, you will find he takes the time to address each and every issue. He cares about your experience in his hotel and it shows. This is my first time in Columbus and often the first experience you have with a new city is the front desk staff at the hotel. They are ambassadors not only for the hotel but can also set the tone for the flavor of the city. The staff at the Hyatt Regency are friendly, welcoming and professional. This hotel is a perfect choice if you are here to attend a conference at the convention center. It's connected to the center through a walkway. Top notch experience so far. I can highly recommend this hotel.",5,5,0,0
"Great quiet location one block from Times square
I found this to be a great location with very helpful and friendly staff. Times Square is very loud and busy but the hotel being a block away was very quiet and peaceful. This hotel had very spacious rooms which were very clean and well designed. The beds and linens were the best (to me) in our room. Very comfomfy, I was very impressed. There was a drug store on the corner of the block as well as a market a block down with hot and cold buffet for take out. The hotel was remodeling thier kitchen or eating location so they provided a full rounded continental breakfast for guests during our stay. I must say it was a good assortment of items and all fresh! Coffee and tea was available around the clock which we enjoyed also.
Overall a great experience and I would certainly stay there again!",5,4,-1,1
"Let's give them a round of applause!
So here I stand in the lobby of the hotel disappointed. Why? I have to leave tomorrow! (saddy face!) I have had one of the best experiences this visit than I have had in a while. Upon check in, Whitney was a glowing ball of fire. Shared a few good laughs and was placed in a room of my choosing. (I wanted a bay room to enjoy the rain) Hilary was across the way checking in another guest and she, though not assisting me, was just as cheerful and courteous. 
This evening I came down to inquire about a few things in and near the hotel and both of the previously named ladies in addition to Paige and I shared a good hearty laugh. (wink, wink ladies!) My questions were answered and off to happy hour I went. Now on my way back to retire for the evening I thought it fitting to give public accolades to the ladies that took the time to care.
WELL DONE LADIES! Thanks a million. See ya' soon!",4,5,1,1
"Great place for a relaxing weekend
The Renaissance Arboreturn property is an excellent getaway. The hotel is located in the hills of Austin conveniently located near shops and restaurant. Once your car is parked, there is no need to move it until you end your stay. It's safe to walk to shops/restaurants at night. The hotel is very nicely appointed with 2 pools (1 inside and 1 outside). There is a gift shop and snack bar located in the atrium. Our room was located where we could look out over the atrium. Hotel staff was very nice. Rooms are spacious and nicely deocrated. Can't wait for my next getaway at this property.",5,5,0,0
"Nice workers, But What a Dump!
All the employees were very nice, but this place is awful! No hangers, no wastebasket, no cold water, and no lightbulbs in the 2 badly worn lamps. We had to make 3 calls to get the lightbulbs.Good thing it wasn't too cold, because there were no blankets on the bed.A lot of the wallpaper was coming undone too. I would NEVER go barefoot on that carpeting either. In bad need of renovations, except for the lobby.
 If they tell you the Penrose Diner across the street is a 4 star diner, they must not get out much. Average food and average service. 
Spend a few dollars more and stay at a Comfort Inn or chain hotel.
Thank God we were only there 1 night to see Barbra Streisand at the Wells Fargo Center that is close by. Be careful of Cabbies too, we got ripped off 2X, until we wised up.",1,1,0,0
"Terrible Time
Very Noisy room. Bathroom sink was dirty. Smelled liked cigaratees. Was sent to a very small claustraphobic sized room. COuld not sleep at all. Heat was broken. When I requested to be moved to a different room, was sent to a double room where the bed was extremely uncomfortable and small (i'm 5'10- 5'11). Probably will never be here again if i can help it. At least the service people were nice and they had a reliable wakeup call system which is why i give this a two star rather than one.",2,2,0,0
"Keep Looking!
We stayed here September 2012 for the weekend. Lobby has a wonderful antique charm, but the rooms are dated, and we had hair all over the bathroom and the bathtub was chipped in numerous places. Our closet door fell off when I went to hang up clothes! Room also had a big stain on the floor. They feature Sleep Number beds, but did not find them that comfortable. We booked the rooms on-line and were shocked to find an addiional charge for having two beds in the room versus having one king. The font desk informed me that because we asked for two beds, we had to be ""upgraded"" for a double bedroom for an additional $20.00 a day even though it was a single room? When I asked at the front desk, they were very curt and not pleasant. Please note that there is no pool at this location. Would not stay here again, look for something more clean and modern.",2,2,0,0
"AVOID THIS HOTEL!
Don't believe the hype, this is easily the most overrated hotel in New York. The bathroom was barely 2* standard and the carpet had definitely seen better days. What's more, we were put on a smoking floor, without even being asked or told and then made to feel like a criminal when we complained. We were eventually, very begrudgingly, given 1 night's refund for our week's discomfort at waking to the smell of cigarettes every morning. If you are a non-smoker, make sure you check they don't put you through the same hell, because they won't tell you! Rather than expect, the staff practically demand tips and you will receive all bar and restaurant bills with the tip included, without any consultation. I've given it 1 for the view, but if you are visiting this beautiful city, I've got 3 valuable pieces of advice regarding this particular hotel. AVOID, AVOID, AVOID!",1,1,0,0
"Great Place to Stay
Whether you are on a business trip or visiting San Diego for pleasure the Residence Inn at Scripps Poway is an excellent choice. I have been on an extended business stay in San Diego since September and this hotel is my home away from home. The front desk staff really makes an effort to get to know you and make you feel welcome. It is nice to have a smiling face greet you (by name) after a long day at work. When I return after a weekend or week long trip back home (Florida) I am greeted by name and ""It's so good to have you with us again."" The morning breakfast is very good and has a variety of items to choose from, the ladies working the dining area always smile and asks if there is anything that I need. I will thank them for their service and many times I am told ""oh no, the pleasure is ours and thank you for choosing to stay with us."" There is a small dinner that is served Monday - Thursday which is good if you don't feel like going out anywheres. Wednesday night is ""Manager"" night and they always grill out hamburgers, hot dogs and chicken. Trent the General Manager is on hand and walks around to talk to everyone and checks to make sure that you are satisfied or what he or his staff can do to make your stay more enjoyable. The housekeepers do an excellent job as my room is always clean. They have even put my dishes away after being washed in the dishwasher so I don't have to contend with that after working all day.
I would recommend the Residence Inn to anyone who is visiting the area and if I ever have to return on business again or for pleasure this will be my hotel of choice.",5,5,0,0
"Horrible
We booked 3 rooms in the W due to its proximity to The House of Blues. Our 15 yr old nephew and his band were playing there. When making the reservation, I told them we had to have two of the rooms connecting because there would be four 15 year old boys in a room together and we wanted to be able to keep an eye on them. I was told it would not be a problem but to call the hotel directly to confim - which I did the day before we arrived. I also added my wife, sister-in-law, and mother-in-law to the reservation on all three rooms. Upon arrival, my sister-in-law was told we only had 2 rooms despite giving all the possible names on the reservation. My wife called and then I had to call to finally get it all straigtened out. Upon my wife's arrival - she was told we only had two rooms despite the 3 phone calls 2 hours prior. The manager became confrontional because of my wife's frustration and actually told her he was calling security to have her kicked out. Once again I had to call to verify we did have three rooms and he did finally admit their mistake. But that is not all - while on the phone with him I confirmed that 2 of the rooms were adjoining with a door that would open between them - he assured me this was the case. My wife on the other line was telling me that the rooms were not connected. After calling back he kept assuring me they were connecting. While back on the phone with my wife - he left a message admitting they were next door to each other but not connected. I called back and he said they would have to move all three rooms. By this point it was not worth the effort to move. A half-hearted apology was made and an offer of bonus Starwood points. In my opinion, due to their constant screw-ups a few bonus points was too little too late. We will not be back.",1,1,0,0
"Be mindful of valet parking
Stayed here with the family over the weekend and over all i think it is a good value based on the location. 
Location: Perfect. Within walking distance to State ave shopping, michigan ave, chicago art museum, milineum park and an easy cab ride to navy pier, downtown.
Room: We were travelling with young children so it was very convenient to have a microwave, fridge sink, dishes and cutlery provided. We also appreciated the free water.
The sofa was simply awful and full of stains (701) and I did have second thoughts about putting my kids on the sofa bed. They really should spruce up the furniture, the appearance of that sofa was inexcusable. Another complaint i have is that once the bed is open it is really difficult getting to the bathroom because it takes up a lot of space.
Amenities: We used valet parking and for the most part is was good. But you should budget at least 20 - 30 min to get your car particularly if you are busy. We learned this the hard way and came too close to missing our flight out of midway.
Over all it was okay and i would stay here again.",3,4,1,1
"small but does the job
We recently stayed at The Muse Hotel in Manhattan. It was about a half block from Times Square. Perfect location for first timers. It`s where all the action is. Central enough that you can walk to almost anywhere. Lots of people and fun things to do. Nightclubs, restauraunts, people watching etc. The hotel is modern, clean, the rooms were not the largest we`ve ever stayed in but adequate, the beds were very comfortable which is important after a day of being on the go non stop, and the people at the front desk are wonderful in terms of giving advice on things to see and do. They have complimentary coffee in the am in the lobby and a wine hour in the afternoon ( although we never had the opportunity to enjoy it since we left the hotel in the early morning and usually returned late in the evening). Due to the central location it is a little on the noisier side but to be expected considering the proximity to Times Square. Our group of 8 all would stay there given the opportunity to visit New York again!",4,4,0,0
"Awful Experience!
I have stayed at Marriott properties over 200 nights. I hadn't stayed at DC's JW in over a decade, opting for the Georgetown property in recent years. I could not recall why I changed--but this trip reminded me. The day after I checked in, after asking for a mini-bar price lists three times I received a 1/4 page photo-copy under my door at 3AM. It contained fine print (tiny) that read: ""The unit is designed to detect any movement of objects ... and will automatically post to your folio."" Are you kidding me? After you've picked up the nuts, looked in the mini-bar and moved the beer etc around, now they tell you! OUTRAGEOUS. When I called the front desk to see what I had been charged, the lady asked me why I moved anything if I did not want to purchase it--really, she did, and was nasty about it! To boot there was mold on our ceiling and in the shower (gross), and heavy nasty dust on the top of every surface in the room. Despite calling down 20 minutes before I left to request our car from the garage, it took an hour--yes 1 hour--to bring our car. Thank God I wasn't trying to catch my flight. This was a horrific experience. Other Marriott properties not too far from the monuments and Whitehouse are considerably less expensive, have better service and are at least clean! The only redeeming thing about this stay was the Front Office Manager Ms. Quinn Anderson seemed to genuinely care about my tribulations during our stay, and the front desk Dominic Brown was attentive enough we didn't request a dime off the bill--it wasn't about the money!",1,1,0,0
"some what happy
The room I had was very nice a little surprise to see it was one large room from the pictures on the site it appeared to have a seperate bederoom. Also, the room itself was clean but the property was in need of some maintenace lots of cigeret buts on the ground & other trash needed to be swept. I was very happy with the breakfast offered in the mornings & please that there was a shuttle to the airport.",3,4,1,1
"Very dirty hotel
Hotel was not what was advertised like pictures. Carpets had stains everywhere, heavy dust hanging from ac vent in bathroom, damage to drywall. The restaurant/bar was closed except for breakfast which had stale food.",1,1,0,0
"Nice hotel with good service.
Nice hotel with good service. Great location for JHU, a little remove from the downtown waterfront and sports parks. Have stay here twice when travleing to the Baltimore. Prices are typical for a larger city, high.",4,4,0,0
"So so...
The hotel is older but it seems like the staff are working to make it comfy. I too had an issue with the noise level. We were on the third floor right above the second floor ballroom and heard all the music below. My biggest issue was the kids running the halls at 1:30 am. The parents should have been paying attention so I can't blame the hotel staff. But the guy at checkout was less than interested in hearing me as I didn't call security right away. 
Now for the good.....The air wasn't working either but the guy they sent up, Carlos (?) was awesome and such a huge help. The room was comfortable the rest of our stay!!!",3,3,0,0
"Pleasant Stay
While the hotel is quite basic, it is very clean with professional and friendly staff, especially those who are in charge of parking. Free parking is certainly a plus in New York City. The location of the hotel is great. There are a number of restaurants within a short-walk distance. We stayed here for 4 nights, with 3 nights in a double-double room and 1 night in a king room. While costing more bucks, the king room was much roomier and had 1 microwave, 1 fridge, and 2 one-seater sofa. The closet was much bigger too. I would suggest offering the in-room coffee/tea maker. Also avoid using the paid-computer in the lobby. The minimum charge for the use of the internet was 2 bucks. After I put two dollars, the computer screen still showed that one more dollar was needed. I asked the front desk, but the gentleman asked me to call a 1-800 number on the computer. Apparantly, the hotel was not in charge of the machine. Overall, we enjoyed the saty.",4,4,0,0
"Comfortable, Great Location, but Service in need of Service
We stayed here with several family members for a weekend wedding. The location is awesome, right on Courthouse Square with an easy walk to the river and to Beale St. The room was large and comfortable, the closet held both of our stuff, and the bathroom was fine, the shower powerful.
Our only issues were with service. The front desk did fine, but they did not keep the self-service store very well stocked, and the service at the Bistro was abysmal. They had one cook and one counter person on duty no matter how busy it got, and the counter person was often overwhelmed. This meant for long waits. Once we even gave up and went somewhere else for breakfast. The prices at the Bistro were also astronomical.
The maid staff did not show up on our first day until nearly 5PM. (We had been gone touring in the city for most of the day, so there had been ample time to do our room.) At that point we were getting ready for the wedding, so we had to refuse maid service and sign off that we had done so. 
The furnishings and rug were showing their age. There was a light stain in the middle of the floor between the TV and the bed. 
All in all, an okay experience, but for $159 a night I would expect more.",3,3,0,0
"2 Night Stay
My granddaughter and I stayed in this hotel for 2 nights in July. The location is very good right in the middle of Times Square. The room was okay, clean and spacious. We had 2 beds, a small sofa and desk. We had friends stop in so it is nice to have the extra seating area for guest. The woman at the front desk that checked us in was very friendly and we were very hot when we arrived from walking from Penn Station and she gave us two bottles of water right away. At that point, we really appreciated that. They will store your luggage until your rooms are ready. Don't expect to be able to check in early. Their check out time is not until noon and they are always so busy that it is very difficult to get into a room before their 4 o'clock check in time. Couple of things to note: this area is extremely busy and walking around the immediate area is very tough as there is a lot of pushing and shoving and just extremely rude people. I must say the room was very quiet. We heard no noises at all. The room lacked a refrigerator and at the price you are paying to stay there one should be located in the room without an extra fee. The store in the hotel charges outrageous prices for drinks and snacks. A regular bottle of water was $3.49. The elevator system needs some work. At certain times of the day it is very tough to get one. Again, people are very rude and just step right in front of you and push you aside to get on. I was practically run over by a woman with a stroller and 4 young kids even though they showed up at the very last minute and this was our 3rd elevator we were trying to get on. You press the floor you are going to and it assigns you an elevator to take. However, it just keeps assign the same elevator without even knowing how many people are getting on. I was just in HI and their system worked like this one only better. You had to put your key in then push your floor number and it would count 2 people per key and after it reached a certain number, it would assign a new elevator. Something they might want to look into to ease the congestion at the elevator. I have stayed here several times for both business and pleasure over the years. Can't beat the location if you want to be right in the middle of things.",4,3,-1,1
"Terrible Quality. Nothing Worked. Rude Staff.
Better all-around quality at a motel 6. I booked a room for myself and my children for a weekend visit be for Thanksgiving and quickly found out that service is a thing of the past with this hotel. Our first night we were freezing because the heat did not work in our room and the A/C would not turn off (it literally ran all night while it was 40 degrees outside). I called to have the heat fixed. Once it was fixed the room quickly heated up but here's the catch, the room became sweltering but the A/C no longer worked! I called the front desk and was told in a very careless manner by a man named George that ""Well you can have A/C or heat but you cannot have both. I can send someone to turn it off for you or can you do that?""
So you can either freeze or sweat during your entire stay. Not worth the $160, stay closer to Highland Park, the La Quinta was luxury compared to this Neanderthal hovel.",1,1,0,0
"Worst place and service ever
I reserved a room there to share with my family, and they got us a room that smelled like someone was smoking there, and it was a non smoking room. The room looked so dirty and creepy. The door lock didn't worked and we had to wait 5 hours until we got another room. The service was awful and we couldn't sleep at all. The only good thing about this place is the location, otherwise it's a nightmare.",1,1,0,0
"Noisy and definitely NOT Smoke Free!
I chose this hotel because of the ""Smoke Free"" advertising. Not so. As soon as one exits the elevator the tabacco stink envelopes you. I have asthma so believe me that it is not a Smoke Free environment.
The apparently do not have security either. The noise level on Saturday at 2:30 A.M. was unbelievable. I had to call the front desk and ask if I need to cal El Paso PD to get those shouting and screaming to quiet down. I could hear the people above me slamming thier patio door because of the noise as well.
Finally, on Monday morning I called to get room service breakfast. After repeated, ""Hold On."" from the person that answered the phone I decided it was just better to check out and find breakfast elsewhere. Will definitely look for other accomodations when staying in El Paso.",2,2,0,0
"Great stay
Great hotel in good location, close to subway. As the hotel is not too big, service is more personal and friendly. Rooms are nice and modern and a good size for NYC. Rooms have free wi-fi, ipod docking station, iron, mini-bar. Our room even had a little balcony. There is a free breakfast buffet and wine and cheese every night. Check-out is at 1:00PM so no need to rush on your last day. I've stayed in many different hotels in NYC and this one will definitely become one of my favourites.",5,5,0,0
"Great Stay
Location, Location, Location is not the only reason for great real estate, it is also the best way to describe the Ameritania Hotel. Located in the heart of Times Square, it allows for convience to everything. My short stay enabled me to do the things I needed to do and also take in a little sightseeing. The staff was very accommodating, the room was very clean and service was excellent. I now have a favorite hotel in the BIg Apple. Whenever I get the chance to visit the city in the near future, I know where my home away from home will be!!! Job well done.",5,5,0,0
"Good hotel. Crappy maids.
The title says it all. The hotel was nice. It had a good location and was within reasonable walking distance from the inner harbour. The valet staff (was one guy) and he was very friendly. The front desk was not so eager to please but they were nice enough. The maids flat out avoided cleaning at all. We were there for 3 days and our room was cleaned once. There is no parking. If you call they will tell you that there is street parking available and if you are very lucky there is but most of it is meter parking and there is a 2 hour limit.",3,3,0,0
"The worse hotel stay ever!!!
First of all I was given a room that a prior guest was moved from because the A/C wasn't working. We were there for the Triple Crown and I ended up meeting the other guest at the hotel. Second my fridge broke the second day we were there and all my food spoiled and it took your staff two calls and more than 8 hours to come and replace. The location of the hotel is right across the street from Home Depot and we had all kinds of people hanging out near by, I was alone with my daughters and did not feel comfortable throughout my stay. I did not feel secure and it was very stressing. Lastly, we found the biggest roach ever in the bathroom. I had to leave numerous message for manager and sales specialist that got us the rooms. My Calls were not returned and I had to sit in the lobby for over 30 minutes to wait for someone to come and speak to me. I was given 1 day off of my stay but I shouldn't have had to pay what I did for this stay. I will never stay at another hotel by you as I was treated like I was making up stuff when I spoke to the manager. Very unprofessional.",1,1,0,0
"Quite nice but not overwhelmingly so
The most impressive aspects of this hotel are its inner atrium, spacious 1st floor lobby, nice atmosphere restaurants, and an indoor connection to Metro (take the Metro Center stop, follow the signs to the 11th Street exit, and look for the hallway to the left that says Grand Hyatt).
The rooms are good but to quote Simon Cowell: ""I'm not jumping out of my chair"". There is no airflow to the bathroom which is always frustrating especially in super-expensive places. I concur with the other review about the mold in the a/c vents. I was in there moving the vents so that the one place the air comes out of (also frustrating) was actually pointing into the room instead of at the window. When you get that close you see dust and mold in the vents.
The club was OK - nice to have as always, but is it just me, or do these guys try to hard to be fancy-schmancy? I mean, who is rubbing their hands saying ""Yes! They have the sliced cold salmon for breakfast!!""?? Lemon cake for dessert? Bran muffins and bran flakes? Once in a while maybe try something simple. Heck, I would have rather had a bags of chips, bags of m&m's, breakfast sandwich. So going to the club mostly consisted of looking vs. eating.
The DC subway is clean and safe, and having indoor access to it is very nice. This is a very good location - though you learn when you're in DC that you will test your limits of how much you can walk, even with decent subway routes. 100 degree heat and super-high humidity didn't help.
Don't let the concierge talk you into the OnBoard nighttime tour - see my review of that scam.
So all in all it's a nice place - just look at the pictures and you can see that. i was just hoping that for a pricey place, club level, platinum passport member, and being a GRAND Hyatt, that I would have been wow-ed. I was not wow-ed.",4,3,-1,1
"Do NOT stay there
After paying for an upgrade for a garden room...we unfortunately had to hear loud music constantly! One night there was a party on the green..(which is where they hold concerts) and trying to get a good nights sleep was impossible. Even though the music was supposed to end at 9:30, we had a early flight back east the next day, and could not relax in our room. I can only guess how bad it is in season when they have concerts!!! If you do not want to sleep, and want to hear loud music at night...stay here!!",1,2,1,1
"All Good
Only had the one night unfortunately. But it ticked all the boxes. It is the style that I like - high end boutique. Having spent the two previous nights in the Hilton, this was a major step up. I was in a suite, and as others have said, spacious, comfortable and all the amenities you could want. I wandered around the corner to Flights for dinner (highly recommended) and then on to Beale street for live blues at BB King and the Rum Boogie Cafe. A great night in Memphis....",5,5,0,0
"Outstanding
My daughters 18 and 20 and I took a vacation in Seattle recently. We stayed at the Mayflower for 4 nights on their Sunny Side up Package. We stayed in a Deluxe Queen Suite. Our room had two bathrooms, two queen beds and a sitting room. It was spotlessly clean. The staff, Bell Man, Front Desk, Concierge, Room Service, House Cleaners, Waiters, and Waitresses were all so friendly and helpful. They all spoke very clear English which I appreciate. The Mayflower is connected to the Westlake Center Mall where the Monorail starts. The train ride from the airport to the hotel was very convenient and the walk was only one block after DE boarding the train. The hotel is a very good location for shopping and enjoying Pike’s Market. The food was good and the room service was excellent. I will stay here again. The price was top dollar but well worth every penny. We also felt very safe. EM",5,5,0,0
"Not on par with other Westin properties
We stayed here because my husband is an SPG Preferred member and we are generally impressed by Westin properties. This was the exception. 
This trip was for business but we brought the kids along to see the sights. 
Pros:
Great location - easy to walk to monuments and White House
Daily room rate 
Cons:
Parking is $43/night
Breakfast buffet is awful. We paid $22/head for cold eggs and warm milk. Once we were done eating the waiter informed us that new eggs were being made, but by that time we'd had enough.
No roll away beds. They told us they don't do roll-aways due to fire restrictions. We ALWAYS get a roll-away bed when we travel with the kids so this was a shock. 
No refrigerator or mini-bar even though there is a space for it.
Unfortunately, we purchased this hotel through Kayak and had to pay for the full stay even though we left a day early due to the lack of a roll-away. When I checked out early the clerk didn't even ask why we were leaving early. Basically, they know they will get you into the hotel with the advertised price and they don't have to worry about providing the basic amenities.
The design of the hotel is odd. It must be a remodel. Not a ""true"" Westin property.",2,2,0,0
"Find Another Hotel
Hotel pictures don't represent what you'll really find--which is the first mark down. The building is an old cheap Motel 6 type building that has been poorly and inexpensively renovated. Overpriced by $90-100. Window AC are old, don't fit in the space inch opening to outside), and are noisy. Disappointed.",2,2,0,0
"Great hotel, time to update rooms.
Recently retuned from my second stay at this hotel (the first time was five years ago). 
What's good: close to airport, rooms extremely sound-proof, free wi-fi, excellent on-site car rental, convenient gift shop, 24-hour airport shuttle, great in-house restaurant, less than a mile from in-n-out burger, many sightseeing tours will pick you up at the hotel. Also, 2 blocks from the hotel you can hop on a bus for $1 and take a quick 15 minute ride to Venice or Santa Monica. 
What's bad: the rooms need a serious face-lift. It's 2012, not 1995 guys! The TV in our room was awful... An old box-style tv that probably got no more than 10 or 15 channels, all of them blurry and static. The furniture, while not in bad shape, appeared very dated. Someone make a trip to IKEA, quick!",4,3,-1,1
"To be fair...
I've stayed in other hotels in this area, but then I read the reviews from this hotel and I thought that it would be different than others, but actually it isn't; it is a big building and I was allocated at fifth floor, room was ok, it was clean without bad odors. Breakfast was average, some hot options available. I didn't like the area where it is located, definitively you wouldn't like to take a walk outside the hotel at nights... But for the price I think I would use it again.",3,3,0,0
"Except for the garage gate across the street
Wonderful stay, great hotel, too bad the apartment building across the street has such a loud and incessant siren that clamors when the gate opens, presumably to warn pedestrians. Ask for a room away from that building.",4,5,1,1
"Excellent location
This hotel was ideally located for sightseeing, with so much within walking distance. The swimming pool was great and the room clean and well equipped. Breakfast was very good. We were disappointed that the price we paid when we booked earlier in the year was much higher than the advertised price for the nights we were there. When we raised this with staff they were unable to help and not very interested.",4,3,-1,1
"Please don't stay here!!!
I stayed here one night on March 31st 12' and checked out on April 1st 12'. At first glance it seems like a nice Hotel with a nice Lobby. We stayed here with it being so close to the Space Needle. Any how it all started with the check in. We went in to check in at 3pm and they were not ready to give us keys for another hour. Then when they gave us keys they DID NOT work. They said we will be right up with new keys, about 45 minutes later after we called them again, they brought some up and those keys didn't work either. Then about 10 minutes later they finally got us a set of keys that worked. The customer service was AWFUL. To make matters worse when we checked out the next day I accidentally left some souvenirs I had bought for my Husband and Daughter in one of the dresser drawers. I called that same night and talked with the lady at the front desk who assured me that no one had checked into the room we stayed in. So, one would think that they items were either still in the drawer or like the lady at the front desk said, they might be in the lost and found. She instructed me to call in the morning to talk with the head of Housekeeping, Mario. I called and left messages and had to call several times to track him down. When I finally got through, he said he must be having problems with his phone because he didn't get any of my messages. So, he says to me I will call you right back after I check the lost and found and check with my housekeepers. Never got a call back. I called again the following morning, he said he checked everything and didn't see it anywhere. I had to speak with the Customer Service Manager who was no help and miscommunication everything, at least he apologized and said he takes full responsibility for it. Then I spoke with the General Manager Brandy, who said she would go to the Space Needle and buy the items that were taken and I could pick them up there. I preferred to get them myself because I was afraid she wouldn't get exactly what I had bought. Sure enough, when I went to pick up the items, it was the wrong coffee beans and the wrong cup.....I wanted to cry! She had a nice gesture in buying an extra pound of coffee beans for all the hassle, but the whole point of this whole situation is the principle of it. I know that the housekeeper had to have either taken or thrown away my things. When I I was explaining to Brandy that she needs to keep a better eye on the housekeepers, she didn't want to hear what I had to say and wanted to just fix the problem by getting my items. They weren't even they right items. I will NEVER stay here again. After everything this is BY FAR THE WORST HOLIDAY INN I HAVE EVER STAYED AT!!! That is saying at lot because I love staying at Holiday Inns. ;( :( ;(",1,1,0,0
"Beautiful Hotel Convenient to Convention Center
This is definitely the hotel to choose if you're attending a meeting at the San Diego Convention Center. Lobby is beautiful, rooms are attractive and clean, and everyone was very friendly. It's very expensive so you might want to reconsider if you're paying the tab.",5,5,0,0
"Just what I was hoping for!
Stayed here just last night - needed a place to stay on my drive home from Tampa to Pgh, and got just what I had hoped for .. great price, nice room, very quiet, good nights sleep. I'll be back to stay here on my next return trip from Florida!",5,5,0,0
"Cruise Ship Cabin in the Meat Packing District
A bit ""too cool for school,"" you'll find several room quirks where form beats out function by a mile. This may be due to the Lilliputian room size or just the way the hipsters like it. Do not stay below the 8th or above the 12th floor unless you are immune to sound of the club-scene, which is more the target of this hotel. Tell your cab driver to drop you off at the revolving yellow doors, since the a Standard Hotel cheapens the place. Also, bring a miner's headlight so you can see the buttons in the elevator since hipsters have infrared vision and no trouble seeing the numbers.",3,1,-2,2
"Utter Chaos But Location Is Perfect!
Lets start with a major issue COMPLETE RENOVATION!!! I was not made aware of this by our agent and when I say major i mean it. Scaffolding surrounds building, temporary lounge and reception facilities make for utter chaos.
Rooms were adequate, but hey, you are in NYC you shouldn't be in them for more than sleeping. If you do intend to spend any time in the room or want that special accommodation for your visit then look elsewhere.
Definitely a younger persons hotel with dark corridors and trendy grey paint everywhere. You will find minor imperfections in the decor but again you shouldn't be booking this for a special occasion, just for easy manhattan location. Just off Times Square, spitting distance to Broadway and around the corner from 42nd Street Subway making everything easily accessible, including connections to Queens, Coney Island in Brooklyn and Meadowlands if going for sport.
In summary, young persons hotel, not a special occasions place, perfect for explorers, no dining facilities etc, expect disruption due to renovations.",3,3,0,0
"Warning about Convention dinner
We had 300 people for a Saturday night buffet dinner. After about 2/3 of the people were served, they ran out of food and were not prepared at all to quick prep replacement food. They totally ran out of the salad and vegetables and some people got no protein at all. All there was left was rice. Unbelievably unacceptable. Beware, they cannot deliver.",1,1,0,0
"Who locks a hotel!!!!?????
Having lived in Boston for 4 years, I thought a hotel in the Back Bay area would be a decent place to stay. Upon arriving at the hotel, we had a hard time finding the main entrance, then had to drag our luggage up the stairs because there is no bellman. When we got to our room, it was small, old/outdated, and dingy. After spending the evening out with friends, we returned to the hotel to find that the main door was locked!!!! After spending 30 minutes ringing bells, banging on doors, walking to the loading dock, and calling the front desk, we walked to another hotel at 2 in the morning and paid for another hotel room!!!!! Needless to say, when we were able to get into the hotel the next morning, we immediately checked out!!! I will NEVER stay at this place again and do not recommend it to anyone. I felt like I was in an episode of Hotel Hell!!!!!!",1,1,0,0
"Average, at best.
I have recently stayed at the Savoy Suites... and had some serious questions as to why it has such a high ranking amongst hotels in Washington DC. There are some perks, but other than that... you can do better! 
The hotel is not in Georgetown, but rather in Glover Park. It is a brisk 20 minute walk to M street and all that is Georgetown. It is, however, in close proximity to a nice selection of restaurants and bars. A Whole Foods and CVS is just a minute away. There is free parking which is unusual for DC hotels, and complimentary wifi in the room. 
The rooms have been cheaply renovated, but not modernized. The only modernization is the bathroom which recently been redone... Still, a 3 star rating would be a stretch. The worn out wall paper and art on the walls as well as the dated and bulky furniture tells its own story. The towels are not in the best of shape, nor is the cleanliness of the bathroom. 
So after my experience I questioned how this could be one of the top hotels in DC. Certainly not the staff... certainly not the facilties... certainly not the rooms... so I dug further.
Come to find out... much of the BRAVISIMO mantra coming from this hotel is not sincere. If you read the reviews, you will see that most are responded from someone named MarcAnthony Crimi. Who identified himself in more than one review as a manager of the Savoy Suites. If you look deeper on tripadvisor, you also see that this person is a manager at the Carlyle Suites in DC as well as a hotel in Manhattan. This person does exist, but I think things come into prospective when I tell you that he is not even employed by the hotel. A quick google search and I found that he is indeed employed by STRATEGIC HOTEL MARKETING. BASED IN NEW YORK! So the Welcome he plans to give you in DC... ummmm... not so much. 
So it is VERY VERY insincere that that a person who is a web marketer pretend to be the manager of a hotel and address and respond to the customer issues.
I'd say book away from this place... you don't know what to believe!",2,1,-1,1
"Tiny Bathroom - Rough Location
I am a Hilton silver member, which does not mean much, but at a property like this with lots of tourists I'd usually expect to be given a fairly descent room. Instead I just got a regular room on the 8th floor, and the bathroom was one of the smallest I've ever seen before. There was just a sink attached to the wall and nowhere to put my toiletries. I had to put my toothbrush and everything on the desk in my room, and then I had to pick it up whenever I wanted to use the bathroom. On the other hand, they gave me free internet, which was actually very quick.
The hotel is located next to the Tenderloin area, which is a high crime area with lots of drug addicts. When you exit the hotel, don't turn left, or you'll end up in the middle of Crimeville. Not that you won't notice, as there are tons of sketchy looking characters lined up on the other side of the street.
Other than that, it is a huge hotel with several different towers. If you get a good deal and want to stay at Union Square, Hilton is overall not a bad choice.",3,2,-1,1
"Wonderful Walking Location!
I stayed here for the first time just last weekend. There is plenty to walk to!! Chinatown, Union Square, More Shopping than I can do, etc. And, when you don't wanna walk, you can jump on the Trolley line, that passes right in front of the hotel, and take a fantastic ride all the way to Fisherman's Warf. The staff was super friendly, room was very large with an amazing view, and the concierge helped us book the most fantastic French sunday brunch. 
VERY PLEASED...I will be back! :)",5,5,0,0
"Still a great place to stay for business
Unfortunately I could only stay for 5 days but once again, this proved to be a great place to stay.
Right next to the airport but you can barely hear the planes; Nice rooms; Good size bathrooms; Bar and deli inside of the hotel; Always great service at the front desk; Crawling distance to Oggi's and several other eateries; Many more food options within 5 minutes of walking in Liberty Station; Less than 15 minutes drive to Point Loma Naval Base Annexes; 10 minutes to Old Town",5,4,-1,1
"A stay in history
We had a king suite, not the most spacious but adequate. Our room overlooked the El but the train noise did not disturb our sleep.
The bed very comfortable and the rooms were clean. We had a fridge in our room.
We had breakfast downstairs in the restaurant attached, it was OK.
Macy's and Sears are close by, shopping is pretty good.",4,3,-1,1
"Needs cleaning
While the Hotel still does have a faded glory charm, there is absolutely no excuse for poor standards of cleanliness in any hotel, certainly not a premier priced hotel such as the Fairmont. The amount of dust on the baseboards is spectacular (do not look behind the beds, it is too scary), the soap scum collected in the sink moulding was impressive as was the interesting collection of life under the rim in the sink. This is not acceptable in any hotel.",1,2,1,1
"Fabulous hotel with a cool vibe.....
The Acme Hotel Company succeeded in providing a very memorable stay for us in Chicago. The smartly executed blend of modern, well-planned amenities and vintage-flavoured décor created a super-comfortable experience, right in the heart of the city. 
The staff were genuinely friendly and accommodating, going far beyond the call of duty from the moment we arrived at the front door to the time we (sadly) had to leave. 
The morning ""knock-and-drop"" delivery of Morning Joe (kept piping hot in a sleek thermos) and daily complimentary breakfast (terrific array of choices!) started each day in fine style. Someone clearly spent time determining what tasty and fresh items would appeal to the hotel visitors. Coffee and tea were available 24 hours a day in the lobby too -- much appreciated!
Our room was fantastic! We opted for a suite to allow additional living space, and would most definitely go this route again. The hardwood floors were a welcome change from the usual over-trod (and often suspicious) carpeting in other hotels. No mundane, non-descript framed prints hung on the walls here -- instead, we were treated to boldly painted pop-art images adorning the space! The washroom featured a big sink mounted atop a granite counter, and the huge rainfall shower head and thick, thirsty towels were wonderful. Oh yes -- we loved the blackboard on the room doors. Such a great way to leave/receive messages!
On the lower level, there is a well-equipped fitness area (even a heavy bag!) contained in a schoolyard-like setting, complete with chain-link fence -- how funky! A sparkling hot tub and cedar-lined sauna round out the options for anyone looking for fitness options.
The cleanliness of the hotel surpassed anything we have experienced to date. The smiling staff were always busy polishing, scrubbing, and buffing every corner of the hotel -- and they never hesitated to greet us with a warm hello whenever we saw them.
Never before have we stayed at a hotel that didn't have at least one detail or service needing improvement. The Acme Hotel Company left no detail untended, and prompted us to randomly exclaim, ""Man, I love this place!"" on a daily basis -- no word of a lie!
P.S. A special shout-out to Carl, Acme's bighearted and attentive concierge/porter, who continually wowed us with his kind and helpful ways. He's a keeper!",5,5,0,0
"Old Gem
There are so many hotels to choose from in Chicago. I was there with my family for my nephew's graduation. I needed a hotel that would accommodate my 76 year old parents, my sister (who is a travel agent) and my family. Although not as perfect as the pictures on their internet site, it is a gem in the middle of a bustling, loud city. 
We paid extra to stay on the Executive Floor so we could have access to the concierge lounge, breakfast, snacks and unlimited coffee. It was well worth it. 
Breakfast:
Yogurt
Granola (good quality)
Hard Boiled eggs 
Chocolate Crescents
Scones
Bread assortments
Cream cheese
Salami and other meats
Whole fruits
Coffee, juices and tea
After 4 they have a full bar with many cheeses, fruits and vegetables
They have unlimited soft drinks on the house and fresh water with cucumbers, melons or fresh lemons.
The Rooms:
2 baths are available in some. We booked that type of room for ourselves and my parents and I loved it. There was also a sofa sleeper in one room for my daughter.
The common areas are beautiful and have been restored to their original splendor. 
Location: Not on the Miracle Mile, but well worth staying off the beaten path for the price and amenities. 
Service:
Excellent. 
The staff turned down our beds every night at the same time. They made up my daughter's sofa bed, They thanked us for coming and always asked what they could do to help.
They accommodated my parents in a more than perfect room.
We will go back!",4,5,1,1
"Excellent Hotel Stay
We had a great stay here last weekend.
PROS
Great location
Large recently renovated rooms
Amazing breakfast buffet and the best home made chips in the bar
Good service
CONS
Had a small problem with room category and rate but reception resolved it quickly.
I have stayed at the Fairmont and Ritz Carlton on previous trips, but the Willard is my new favorite hotel in DC.",5,5,0,0
"A superb oasis in the desert.
As someone who spends about 100 nights each year in a hotel it takes a bit to impress me. This property did.
Every aspect of our stay at this property exceeded our expectations. The front desk staff was efficient and very welcoming. The room was clean, well appointed, well maintained and, most importantly, very comfortable.
Given the desert climate the hotel was built with the rooms opening to a large open air atrium. Although the daytime temperature was about 70 and the evenings were a cool 47 the jacuzzi was comfortable for an evening dip.
Our room rate included breakfast in the restaurant buffet. The selection of foods was good though fairly standard for hotels breakfasts. 
We had an evening dinner consisting of steak salads provided by room service. We ordered ten minutes before the evening cut-off and the food was delivered promptly and piping hot 10-15 minutes later. The salads were excellent.
Overall I'd have to say that this was one of the finest properties that I've stayed at over the course of the last year. If I find myself passing through Phoenix in the future this property will be my first choice.",5,5,0,0
"expensive but good
we arrived here in the middle of a huge Oracle conference the room was an upgrade but very comfortable and spacious. The service was good except that a cup of tea cost use 17 much to my dismay otherwise nice staff very obliging.",4,4,0,0
"Smelly!!!
We stayed as a family for 2 nights as close to sea world The staff were very friendly & helpful, but our room smelled old & musty. The hotel has a road on each side. It's not a place I would ever stay again.",2,2,0,0
"Don’t count on parking!!
Check-in at 4:00 pm told don't leave any valuables in car. nothing else, Returned at 9:00pm after dinner with Kids. Sorry no parking you have to take you changes on the street! Attendant told us to park carefully wheels in because police give ticket for little reason or no reason. Choose this place by phone representative of hotels com because of free parking. Hotels.com level 3 service said you have to check the hotel yourself they are not reasonableness for thier reps.",1,1,0,0
"Total joke of a ""hotel"". I think I've been punked
The bed was a FUTON! Hard as a rock, got no sleep the four nights I stayed. Called the front desk and all they could offer for the horrible beds was a higher floor with a better view. Secondly, it was a complete pain to take two different elevators to get in and out of our room. If you enjoy shopping at IKEA and have the desire to spend several nights in their store, Yotel is the place for you.",1,1,0,0
"Would not recommend
No bedbugs, but the room had a chemical scent like it had just been fumigated. Couldn't sleep for the smell. Very old and tired looking room - something out of the 80's. Old TV, old and loud fan in the bathroom - looks like it had never been cleaned. Safe didn't have a lock and our request to have a safe with a lock was ignored. 
Nice to have a fridge and microwave but that's about the only good thing in the room",1,1,0,0
"MANY early morning showers thru walls. Good place otherwise.
Good place EXCEPT for the showers on the other side of the wallS that began very early and went on and on. Desk staff was good, even great (day staff). Hotel is clean & comfortable enough; room had a big window & fresh air possible; parking space found in view of the check-in area, great, but the 2 upper parking floors are found by accident, wd need directions from the desk staff.
Location is fine, 4 blks from Fish. Wharf and so on; a Safeway 2-3 blks away, restaurants 2+ blks away and continuing. City transp. goes past--a main street.",3,3,0,0
"Lobby crowded, noisy room
First thing you notice when entering the 1300 room hotel is that the lobby is crowded with people. People checking in, checking out en just waiting for their busses. Every time we entered the lobby there were at least 100 people in the lobby. The room was clean, small but sufficient. The bathroom has a sliding door, that results in insufficient privacy because of the cracks between the door and wall. Also the door to the gallery is not very soundproof. There is no complimentary breakfast in the hotel. Also charging 14 dollars for internet per day seems ancient. Location wise the hotel is located very close to Times Square, right in the middle of Manhattan. Price wise the hotel has good value for money.",3,3,0,0
"close to sea-tac, good shuttle service and breakfast
My wife and I drove down from Vancouver and stayed one night here to fly to Kona from Seattle. We were happy with everything. Front desk staff was friendly and efficient. Our room was clean and quiet, and we had a nice sleep. Wi-fi in the room was really fast. Breakfast was not fancy, but still good and it was included in your room. The parking lot has decent number of spots. It was pretty full but there were still a few available spots. The lot looks safe. We parked our car there for 10 days and it was all good when we returned. Its location is very close the to airport, about 5 mins drive. Shuttle service was excellent, polite driver, on-time. We only waited for about 10 mins at the airport and the shuttle showed up. If you want to do sea-tac sleep and fly, I highly recommend best western airport executel.",4,4,0,0
"Don't Waste Your Money
I selected this hotel because the reviews seemed reasonable, the cost was good and the hotel offered a free shuttle and breakfast.
The rooms were clean, but in desperate need of updating. Our room was hot during the day and never seemed to reach a comfortable level.
The shuttle service was ridiculous. What the hotel doesn't tell you is that the shuttle only (supposedly) runs at the top of the hour. However, the top of the hour would arrive and no driver or shuttle would be in sight. When asked, the staff would rattle off their policy about the ""top of the hour"" despite the fact that they weren't providing their service. 
The staff in general had little knowledge about the area, the shuttle service or the services offered by the hotel. Even when we received an answer about something, it would be contradicted by the next staff member we encountered. 
Overall, this place just wasn't worth the hassle, despite the value.",2,3,1,1
"Needs help
There was so much water damage in the bathroom it looked like the walls were melting. It took both beds to pull enough clean product together. The comforters were badly stained. Afraid to take my socks off. When I let them know of the problems they asked why I didn't tell them earlier so they could have fixed it. How about don't sell a room with mold on the bathroom ceiling, stained linens and water damage. Ths was not a well spent NY dollar.",2,2,0,0
"Weekend Tryst
Stayed at the Philadelphia Westin for the weekend and had a great time. The hotel is centrally located for a good walk or short cab ride to the museum and to dinner at XIX. Our room was a typical Westin quality with a king-size bed and good size shower tub for relaxing baths. The folks at the Westin were efficient, courteous, and professional. As previously mentioned, valet parking was pricey. I was able to get the Lobby wifi at my room for free. We would stay here again.",4,4,0,0
"Best of the Best of the Best
Best health club of any hotel in the country.
Best view - Mountains!
Best access to a convention center - 15 second walk
Check-out kiosk, so you don't have to wait in line.
A block from the hotspots and great restaurants
I'm in hotels about 30 times a year. This is the best stateside US experience I've had in a long, long time.
MOST HIGHLY RECOMMENDED!!!",5,5,0,0
"book it AWAY from here!
This hotel was dirty and unfriendly. From untimely room service and housekeeping to pubic hair on the bathroom ceiling. From the front desk staff that has zero clue about customer service to bartenders that don't know how to make a standard drink. From showers and sinks that looked like they'd never been cleaned since installation to putting a couple in a room with two queens instead of a king. From never getting that wake-up call to dusty curtains. From taking 40 minutes to get my car from valet to the cabinet knobs hanging off. From housekeeping not even coming one day to the safe being already locked. This place was miserable and I would not wish this sort of expensive dirt-bomb on anyone.",1,1,0,0
"NEVER Again!
I have been a frequent guest at The Towers at the New York Palace Hotel. The operative phrase there is: ""The Towers,"" an exclusive section of the hotel that comes with a mighty up-charge. And what did you get for the excessive charge - in addition to an average room, slow elevators, a tired gym and noisy air conditioning? You got access to the most fabulous concierge lounge i have ever been in. And i don't just mean New York. And let me tell you it was worth it. When i decided to have a birthday trip the first weekend in September to NYC, with my children, i didn't hesitate to book The Towers. I called the hotel reservations directly, the operator welcomed me back, thanked me for being a frequent guest, told me the ungodly price i would be paying for two rooms, but forgot to tell me The Tower Lounge is CLOSED. Permanently. That, i didn't discover until my first night when the kids and i went up there to kick off our celebratory weekend. I feel duped and outraged and gypped. Not only will i never stay there again - because as i said, it was only the Lounge that made it a favourite - but i'm spreading the word as widely as i can. There are WAAAY better places to stay in New York. As an aside though, Susan, one of the check in staff in the Towers is the loveliest, most efficient, caring, friendliest face in New York City. Her i will miss. Nothing else though!",1,2,1,1
"Great Place for a Girl's Weekend
Spent a long weekend last week at this hotel with my daughter and our best friends. The hotel is perfectly located right on the beach and within walking distance to many wonderful restaurants and shopping. Our room was spacious enough for 5 girls and very clean and comfortable. Bob at the front desk was very friendly and helpful throughout our stay, and Ruben, the manager, made us feel very welcome too. Can't wait to go back!",4,5,1,1
"Needs a clean
Our room here was a mess! Old, stained carpet laid on top of older carpet, rubbish all through the room and under the beds, broken shower, I could go on! We definitely did not have one of the ""rennovated"" rooms
The only good feature is its location.",1,2,1,1
"Marriott Associate, Marriott Traveler
I am currently a Marriott sales manager at a couple properties in Abilene. It was nice to have a birthday get away to San Antonio. The JW is AMAZING! I have read a lot of negative reviews about the parking and location, neither of which bothered me. There were always places to park. It wasn't necessarily in the closest spots but there are places. The location wasn't bad either. Yes, there are some neighborhoods around but it still feels like a get away.
Being a Marriott employee I am aware of the small things that need to be done, all of which were accomplished by this staff. Upon arrival, the staff was sure to greet me by my name and use it whenever possible creating a personal experience. The staff was always friendly and were always smiling. The ladies I traveled with even commented on the valet men pointing out that they were always ""literally running back and forth, working hard at their job"". The housekeepers were also very friendly, as were the bellhops. EVERYONE was VERY nice!
I would love to come back here when I have a family. It would be a great place to have my husband golf while the kids do some of the many activities that are offered. (Boat races, making smores, making flip flops) It seemed like there was always something going on to participate in.
The room itself was great! The JW definitely had the most comfortable comforter at any hotel I had ever stayed at. I would love to own one myself. The view from our balcony was nice and it was great to relax on. The bathroom had a glass shower and spacious tub. Everything was perfect.
Overall, it was a great hotel to feel pampered at. I would love to go back here any weekend!",5,5,0,0
"Good location!
The location in Boston was great. Rooms really small but clean and comfortable . Front desk staff were not exactly friendly and did not seem to know the area when we asked questions about Restraunts and sights in the area.",3,4,1,1
"Good potential but run by amateurs. Won't be back.
I booked in for a conference trip for 8 days. 6 days were booked through the conference website and 2 nights I booked directly myself, although I was told this wouldn't be a problem and I could stay in the one room the whole time. I booked and told the front desk I intended to pay with my corporate credit card, which for company reasons meant I did not have it on me. Not to worry, I was told I could use my personal card for incidentals and the room would be paid on the corporate card.
2 days into my stay, I was extremely surprised to find someone else arrive in my room, with her own key card! Luckily I was in my room at the time, as if I hadn't been I had my laptop, passport, travel documents and cash would have been there for the taking. An angry phone call to reception and a 20 minute wait later, they called back to say that yes, there had been a mixup, and sorry for the inconvenience. I also didn't receive any room service on that day. Even if I had left, not sure how the new person checking in would have enjoyed arriving to a room which hadn't been cleaned.
Not only that, after 3 days I checked my bank account and found the hotel had been debiting my personal card for the room charges on a daily basis, meaning I was $750 down already - luckily I noticed before any more went. Another trip to reception to sort it out, except this time I was told they couldn't charge my room to my corporate card as I hadn't provided ID of the cardholder at check in. Not that they told me at check in that this was a problem! 
So - yes it's a good location with a good international reputation as a chain, but I definitely won't be staying here again. Plenty of similar options in the Magnificent Mile area if this is where you're wanting to stay.",1,2,1,1
"Great location
My wife stay there for a week for a conference and I join her at the mid of the week. We had a room in the 25 floor with beautiful view to the harbor but she get it after come back to the front desk to request the room change because at the beginning her room was looking to a dead end road a little depress and she have some days to work at the room. She is Elite member and had to request the upgrade that at the beginning was offered paying extra.",5,3,-2,2
"Faultless!!!
Not really much to add to the title really, everything you could want from a hotel from a warm welcome to a great room, nice bar food, everything very clean, complimentary tea and coffee in a morning, just all wonderful. We would without doubt be back to this hotel if we returned to Chicago.",5,5,0,0
"Don't use for business
Apparently the conference rooms are run by the restaurant and the hotel treats you as a parasite as that is a separate business. Caused meetings to start late. Could not get doors unlocked when needed. Front desk disavowed any assistance as the conference rooms are not their responsibility.
Took over thirty minutes for them to find our FedEx packages causing further delays.
They are doing some renovations on their south tower which desperately needs it. Cracked bathroom sink. Toilet that barely flushes and not properly mounted so it can easily tip.
Just stay away and pick another hotel.
They also don't seem to control noise levels so don't expect to sleep well.",1,1,0,0
"TERRIBLE!
This is not a review to complain about the construction going on. That had no effect on my stay what so ever. This is a review about the staff and managers. I was near the front desk and I overheard the GM, Kenny, I think his name was? Speaking to one of his younger front desk clerks. All I can say is that it was highly innapropriate. I later saw the poor girl bombarded with other guests checking in, the phone was ringing off the hook, and the GM just stood there. He didn't even bother to help her. It looks like this place has really gone downhill in the past couple of months, and their lack of team work shows. I feel awful for the poor girl working at the desk. 
Other than that, my room was beautiful, awesome breakfast-especially the tamales! I have nothing to complain about except management. Unbelievable how they treat the employees.",1,1,0,0
"I should have slept in the terminal
I cannot warn travelers enough---STAY AWAY FROM THIS PLACE! It is old and disgusting! We got stuck in Seattle late at night and had to be back to the airport early in the morning. Not wanting to spend a lot of money, we opted for the low price....bad move! Despite all the tacky ""no smoking"" signs, people clearly smoke in the rooms. But that's not the worst part. The rooms are old, smelly, and just feel dirty. The bed was horrible. The walls are so thin you can hear the tv on in the room next door. The bathroom was DISGUSTING! I was so tired and wanted a shower but I refused because it was so old and gross. I think taking a shower would have made me feel dirtier. Bottom line, spend the extra $30 to stay in a place where you can actually sleep and shower. Honestly, the benches in the terminal would have been better.",1,1,0,0
"I expected a little more for the price
Just left the Fairmont Battery Wharf; the front desk, extremely helpful, polite and professional, absolutely awesome. The room, had to run the A/C at 65 degrees just to keep the room cool, don’t know why but the room always seemed warm. Very good breakfast; I bought the bed and breakfast option which says free breakfast but somewhere in the fine print it’s only good up to $21.09 per breakfast, very strange. What I didn’t care for at the Wharf is the bathroom, I don’t understand why the bathroom doors (two sliding doors so they never completely come together) are 5 feet from the bed. Without getting too graphic or gross, what this means is whoever is in the bedroom can easily hear all the “events” going on in the bathroom. In most hotels these doors are usually a solid wall with the bathroom entrance off the entry hallway that would at least allow for some bathroom privacy. The location is great, a 5-10 minute walk to the T and if you buy a day pass you can ride the T, train or bus all day. The water taxi over was fun and a cab ride back to the airport only cost $17.00 and you can’t beat the Boston north end.",4,3,-1,1
"Black Ants in the Bed
We awoke at 1:00 a.m. to find black ants crawling up from the wall and covering the bed. The management offered to put us in another room and take a grand total $13.00 off the room charge. Although we were able to achieve a 90% discount from corporate, I would never stay in the Clarion Hotel San Jose Airport again.",1,1,0,0
"Outstanding Value - Awful Water Savers in Bathroom
This hotel is exceptionally clean. The entire hotel is VERY family and pet friendly. The food at breakfast is okay but not exceptional in fact it is always cool to cold but free is allowed to be cool to cold. The two worst attributes are the too-soft beds and the terribile water pressure in the shower. If I had traveled with a pair of pliars and a small flat blade screw driver I would have popped that water saver out of the shower head. Is it possible that Embassy Suites fails to understand that guests will use what ever volume of water is necessary to wash themselves? If there is no water saver in the shower head I am rinsed and done in 3 minutes. If there is a water saver I am rinsed and done in 15 minutes. I think that the math speaks for itself. Other than that, the room is terrific and the hotel is very close to everything I need to visit. I'll stay here again but with a pair of pliars the next time.",2,2,0,0
"What a value!
I started to search on-line for 3 night business stay, and this popped up at the beginning for under $200 night. Didn't go further, just booked it. Main-line Hilton cheaper than most lesser chains - I'm in! No, not the St. Regis or Four Seasons, but very nice for what it is. Staff was great, needed late room cleaning, extra coffee, etc., and everything was on-time and the front desk even followed up to be sure and see if I needed anything else. Business center expensive but didn't waste any of my time, and everything was right the first time. Great central location near the subway and walking distance to many restaurants and shops. Will definitely give it preference next time!",4,5,1,1
"Won't be staying here again
When we reserved our room, we asked for one on the top floor, saying that we really wanted something quiet and didn't want anyone above us. Well, that didn't work out. We were given one of those rooms that has a door to an adjoining room. Our ""neighbors"" came in from a night out on the town at about 2:30 a.m. and were talking loudly for about an hour. Plus, there's a bunch of construction going on outside on the street during the day. All in all, not a peaceful or relaxing place to stay.",2,2,0,0
"Needs some upgrading
Stayed at the hotel on business this past week. The location is great with wonderful shopping on Santana Row. The hotel is dark and the rooms need upgrading. The bed is very comfy. Free wifi is nice when traveling. Great breakfast buffet! The hotel has a lovely courtyard and we had drinks by the outdoor fire pit - only problem was they kicked us out early.",3,4,1,1
"Another great stay
This was our second stay at The Warwick and it was just as enjoyable as the first. The location of the hotel is perfect -- walking distance to Times Square, across the street from MOMA, close to many other attractions. The staff was very helpful. Our room had been recently renovated. We'll stay here again. Also - if you have a chance to see a Broadway show, choose End of the Rainbow. It is fantastic. Tracie Bennett IS Judy Garland. After the Sunday matinee we went to Saju Bistro (across the street, wonderful restaurant) for dinner. A few minutes later Ms. Bennett walked in and met some friends. We approached her and she was very friendly. She shook our hands and thanked us for attending the performance. We were impressed.",5,5,0,0
"Your vehicle might get broken into on the hotel parking lot
My husband and I are “Premier” Marriott credit card holders and have been loyal Marriott Rewards members for the last 12 years. We stayed at the SpringHill Suites by Marriott near San Antonio’s Sea World this week. On the 2-nd night of our stay our car was broken into. Our vehicle was parked directly under a parking lot light and a security camera was trained onto the car. The passenger window was shattered; electronics, several prescription glasses/sunglasses and other things worth around $2,000 was stolen. A spare tire was stolen from another guest's rental car the same night.
The hotel receptionist called the police and paid for a cab to take me to work while my husband dealt with the police, auto insurance company and waited to meet with the front office manager. A clerk at the front desk showed my husband the view via parking lot camera of our car and revealed that the theft should be recorded. The manager arrived at around noon-time and assured my husband that he would contact police and review the video.
Several hours later we checked with the manager on the status. He said that the police were notified but he had not had time to review the recording. When my husband asked why he had not reviewed the recording, the hotel manager said that he had other things to do. My husband asked what could be more important than theft that two of his customers experienced. The recording could help to identify the burglars and his procrastination and lack of concern was giving the thieves time to sell/trade the stolen items. My husband asked if he could view the recording and the manager stated he could not allow anyone else to see it since it was hotel property. “So, the customers’ welfare and security are not an essential or important part of the business?” My husband called to the Marriott customer service and corporate services and he was treated even worse. It does not seem that it's in hotel interests to stop the crime and help their customers to recover losses. A friend asked us if we had considered the possibility of hotel involvement since the manager refused to let us see the recording. We have no evidence of this but it is a curious matter to us why the manager refuses to view the recording or to let us view it. We made a follow-up call to San Antonio police department to inquire about the investigation of our case and to ask if they had viewed the recording but have not heard from them either.
We stayed there one more night but were never contacted by the management again. I left our contact number with the front desk associate and asked the clerk to let the manager know that we would like to get updates on the incident but we have never heard back. We came home and next morning I received an E-mail from the hotel general manager stating, “It’s our goal to exceed your expectations and make you feel part of our family as you may be away from yours… We want no more than to WOW you, and it is my sincere hope that we have done so!” 
Guess what? They did not even come close to our expectations and the Marriott lost some loyal customers and credit card holders.",1,1,0,0
"Decent mid-market hotel in a weird location
This is a very nice mid-level economy hotel located directly on the service road of a freeway in process of being rebuilt. 
First the pros; newly remodeled and fresh inside, with pleasant and helpful staff. Rooms are large and the breakfast is sufficient (eggs, sausage, waffles, fruit, yogurt, juice, coffee).
When I checked in, I asked for a room facing the rear, and they gave me room 115 which is excellent. Halfway down the hall, near to the lobby and fitness room but not right next to it. Facing the rear, I see a nice tree out the window and it's very quiet. Just fine in the room.
Now the issues...there is a freeway in the front yard...and it is being rebuilt....bigger. And...when you want to go somewhere you must turn right and then navigate around several one-way streets, turnarounds, freeway underpasses, etc. all of which are confusing and full of constant traffic. 
About breakfast.... in the lobby / breakfast area there are 3 refrigerators for various drinks, yogurt, snacks, etc. All of them are the LOUDEST refrigerators I've ever heard. The compressor motors are louder than the TV's in the lobby and louder than the receptionists talking to guests. It's totally annoying. I stay at 10+ hotels per year and this is the first time I've ever noticed refrigerator hum in a lobby or breakfast area.
The Sheraton down the street faces the same freeway. Around Houston I see a lot of hotels facing crowded freeways. My conclusion; this is a decent hotel, it's Houston freeways that are the problem. If you need to come to Houston, which I don't recommend, and you need to be somewhere in the middle to Northwest side of town, then this hotel is a decent middle-market choice. It's not luxury but it's ok. The Sheraton might have a bigger lobby or some marble. The Spring Hill has no marble, and the lobby looks like a Super 8 Deluxe with a breakfast bar.
If you stay here, go to Tia Maria's mexican restaurant, about 5 minutes by car. Excellent food and friendly staff, low prices.
If I had to do business in this area again, I'd probably check out the Sheraton next door, and check out what's downtown, and then also check out new properties on the suburban fringes. Those would all offer some interesting trade-offs.",3,4,1,1
"Just ok but I would never give 5 stars...
I stayed at The Peninsula for 3 nights in February. I always stay at 5 star hotels, mostly Trump or Park Hyatt. When I found out I was supposed to go to Chicago, I called Amex and the Peninsula was recommended to me as one of the most popular hotels chosen by Amex holders.
The hotel was fine but.. I received a $100 spa credit. Great gift if you can use it. I was not able to. There were only 4 available spa appointments during my 3 day stay, neither of them was what I was interested in. I was told they were booked because of the Valentine's Day.. When I asked to exchange my benefit to food and drink credit, the answer was 'no'. I had to call Amex and they spoke to a hotel manager about it. 
The room was nice, clean and comfortable but small - if you go to the Trump Hotel, you are immediately upgraded to a suit. Their swimming pool is much smaller than the one at Trump.
Hard to find a concierge - I tried 3 times, unsuccessfully. Finally, when I found him (with a little help from a receptionist), I was told they had no business facility in their hotel ! I personally had called the Peninsula before I made a reservation and I was assured the business room would be available. The concierge recommended ""a nice bar"" in the area... 
I spent extra hours looking for a place where I could meet my clients. 
Overall, the Peninsula did not meet my expectations and I would not recommend it.",2,3,1,1
"Dangerous, stained and all in all terrible!
The listing for this Motel is misleading. The Motel is located in a ""Drug Trafficking and Prostitution Watch"" area. We found the mattress to be lumpy, the motel staff barely spoke English, the motel was in disrepair. A local bus driver warned us not to stay in this area again because it is dangerous. The linen had fecal matter or blood stains. The bathroom fixtures had cigarette burn stains and the tile was breaking off or missing. The bathroom sink burped up some sort of sewer water and the ""continental breakfast"" consisted of toast and dry cereal. Do not waste your money or endanger your wellbeing for this motel.",1,1,0,0
"Did not have the type of room I RESERVED! Terrible Mgt!
I booked two rooms at the London in NYC at least 3 months in advance due to a special occasion trip to the city. We had theater tickets and decided to stay closer to the Broadway area ... otherwise I would have stayed at the Surrey or the Plaza Athenee ... TRUE luxury hotels that never dissapoint and are not 'luxury posers'. The London NYC is a luxury poser ... cheap towels in the bathroom ... knicked and scratched up hallways and absolutely ZERO customer service.
One of the rooms I booked, I SPECIFICALLY requested a room with two twin beds. It showed as being available on the website but because this was an absolute necessity, I actually called the hotel before to try to make a direct reservation where a human understood I needed this room. Surprise ... the hotel has NO in house reservations number and you have to be transferred to an outside telemarketing sales company that handles all the reservations for the London. I spoke to the (Asian ... outsourced probably) salesperson who assured me that she would reserve me a 'London Suite' with two twin beds and one with a full sized bed. Keep in mind, this was 3 months prior to the stay. As good measure, 24 hours before arriving in NYC, I emailed the through the hotel website again stressing that I needed a room with two twin beds, as reserved. Nowhere could I find a direct email to a manager of the hotel but I used the 'concierge/contact' link on the London's webpage.
So, we arrive for check in a little after noon and surprise ... there are no rooms with two twins available. I explained the situation and that the reservations were made months in advance. The lady behind the desk was very cold and seemed annoyed. I asked her if she understood the concept of a RESERVATION ... that you were RESERVING the room you need. She nonchalantly told me that she would send a complimentary cot up to the room, which I told her was unacceptable. I told her if I wanted to sleep on a cot, I would have stayed at a hostel for $95 per night ... not a $400 hotel room! Her retort was that 'it is not a cot, it is a portable bed'. Greaaaat.
Finally, I spoke with a manager. The manager seemed not to understand what the big deal was about paying $400 for one of us to sleep on a fold up bed vs. the nice hotel bed which was reserved. Finally, she wrote out some free breakfast tickets and told me that she had to check in other waiting guests. I could care less about a free continental breakfast buffet. I've eaten at Maze before and each time after Gordon Ramsay sold his interest in the restaurant (surprise ... if you didn't know it, the hotel only pays Ramsay to use his name in the restaurant. He doesnt run it) ... it sucked. The quality certainly dropped, so I had no desire to wake up early to eat a $35 continental breakfast buffet, even if it was free.
I asked to be upgraded to a two bedroom London Suite vs. a London Suite because it had two beds, which I had reserved. The manager told me that there were none available. I pulled up the London's site on my smartphone and found that they DID have London 2 bedroom suites available. The manager then told me that she could give me the London two bedroom suite for $780 ... nearly double what a one bedroom suite would cost. Why would I pay a hotel double for two beds, when I RESERVED THAT TYPE OF ROOM AND THEY COULD NOT DELIVER ON THE RESERVATION??? I told her just to give me the room because most everything else was booked up due to the holiday weekend and I would sleep on a cot, as if I was in a $90 hostel. Keep in mind, I booked TWO rooms at $400 EACH.
When I got up to the room, I found an ugly pink couch that was a semi-circle. I called down to the front desk to remind them to send up the rollaway because there was no way I could sleep on a semi-circular couch. I also took the opportunity to mention that I was a member of tripadvisor and yelp and suddenly ... 'we found a 2 twin bed room for you. but it won't be ready until 4 p.m.' So we walked around the city a bit, came back and moved all our stuff down to the lobby and back up to the new room. They didn't offer to have a bellman do this for us. Funny how after I mentioned being a reviewer and a travel blogger they found me the room they assured me they had none of when I put up a 30 minute stink at the front desk.
The next thing I noticed was that there was a card on the desk that said there was rennovation being done to the building that involved people working on scaffolding outside the windows from 8 a.m. to 5 p.m. so it reminded you to close the shades. Greaaaaat.
The room itself was so-so. The London Suite was big ... about 550 square feet. However, the price wasn't amazing ... sometimes I stay at the Hotel Michaelangelo near Times Square and it is 500 square feet for under $300. The furniture was pretty blah ... there was a pink velour semi-circle couch which looked like it came out of an 80s European porno movie. (don't ask me how I know this) and everything else was very Ikea looking. The bedroom was small and had two twin beds with about 1.5 feet in between them. The king bed room has very little space to walk around in the bedroom. Decor-wise, it is clean but kind of stark and cheesy. I have been at nice hotels in London that have had similar cheesy/stark decor, so maybe its a British thing?
The bright spot in the room is the bathroom, which is very modern. It has nice small glass mosaic tiles (with very poor grouting). The twin room had a standard tub with shower. The king room had a walk in glass shower with a rain style showerhead. Anyone who likes traditional decor would feel very uncomfortable at the London. Its much more modern/Ikea-like than most other hotels like the Surrey or Athenee. Another cool part of the room is the curtains and sheer curtain which you can open and close with a button automatically. Everything else, blah for a room of this price level.
I will admit that I would rather pay more to stay here than the W Hotel or chain hotels with much smaller rooms for about the same price. But given the customer service at the London, I will not stay here again. It appears that others have had the same frustrations with 'sorry we don't have the room you requested ... oh well' attitude. Personally, I wouldn't roll the dice that you might get that if you choose this hotel. I know many Brits like to stay with what they know, and they enjoy the London because it is a more 'British' vibe than the typical US hotel. But you might be let down when your room isn't available even though you made a reservation.
Another weird part of the hotel is the lobby, which is a cavernous classy decorated place. However, there are no couches or seats anywhere in the lobby. They say it is in order to create a 'flow' but I find it weird that if you want to wait for someone to come down from their room or wait for a room to be ready, you have to take your bags up one floor where there are a couple seats. The elevator situation is weird. If you are on the first 25 floors, you are fine. But if you are on floors 25 through 48 ... you have to get off at an elevator on floor 25 and then take a different elevator up to your floor, which doesnt sound like a big deal but if you are bringing bags up or down or frequently coming or going, it gets to be a hassle. I will say that I did love the bath products, which were very nice smelling.
Overall, avoid this place because the day might come based on experiences from people like me and others on here ... the customer service is bad. Try contacting the hotel before your stay to put in a special request and you will see what I mean. Most hotels in this category would go out of their way if you tell them it is a special occasion by sending cake, champagne. The London not only ignores the occasion but they screw you out of the room you reserved months in advance.
For similar hotels, check out the Surrey or Plaza Athenee near Central Park ... or if you prefer closer to Broadway/Times Square the Hotel Michaelangelo offers big rooms for much less.",1,1,0,0
"Just not good enough / Area TERRIBLE
My GF and I booked two nights at Withcomb through Hotwire. When we arrived we had to wait 15 min in line to check in. The reciptionist told us, that the type room we had reserved wasn't avaliable but we could upgrade to any rooms for additional $20. As the parking is $35 plus tax we didn't feel like spending more money for the hotel and kindly asked to get a standard room as we had paid for in advance. When we saw our room we were shocked! The curtain in the bathroom was broken, the bathtub was dirty, the window was so dirty that we couldn't look out and the hair dryer was totally broken - not something you would expect in a 3,5 star hotel. When we went for dinner we consulted the receptionist - who offered us an other room instead (thus an overall rating of poor and not terrible). Our ""upgraded"" room was spacious but confirmed that the hotel is in a pretty bad shape. Wallpaper was peeling off in the bathroom and the bathroom smelled ""wet"". Even during day time we felt insecure like we've never tried before in the area just outside the hotel. Homeless ppl all over and gangs dealing drugs everywhere. We had to take a taxi back to the hotel after a trip to the city by feet because we simply didn't dare to walk back to the hotel. Again with a total price per night around $170 including parking you wouldn't expect that either! All in all a very dissapointing experience and we cannot reccomend any travellers to live in this hotel...ever.",2,1,-1,1
"A SPECIAL STAY AT THE OMNI PARKER HOUSE
My mother and I spent two nights (Sept. 20--22, 2012) at the Omni Parker House before our New England motor coach tour. We both agreed that I could not have picked a better hotel in all of Boston!!!
The hotel is elegant, the service is impeccable, dinner and brunch in Parker's were memorable, a dinner in the Last Hurrah bar was superb, the location can't be beat (Freedom Trail is right outside the door.)....what more can I stay?
Yes, the deluxe double room was a bit smaller than might be found at most hotels, but that was NOT an issue given everything else positive in the room. We were on the 5th floor and had a great view of King's Chapel right next door. The bed and linens were A+.
If you stay at the Parker House on a Saturday, make time to take the hotel tour with Seamus Murphy. He provided delightful insight (and a Parker House roll) into the hotel's fascinating history.
Before you visit, register for the hotel's ""Select Guest"" program. There are lots of perks including fee wifi.",5,5,0,0
"Travelodge Chicago Downtown
I am not usually demanding in my hotel needs, but a quiet, dark room is a necessity for me. I got neither at this hotel. I was woken up early every morning by what sounded like banging metal. One morning it was at 4 am. I was told that it was probably the garbage trucks, but if so they seemed to spend an awful lot of time outside our window. The windows themselves were only single pane, one with a crack in it, which didn't keep out any noise. 
The room darkening curtains stopped about 6 inches above the in-window air conditioner. It kept out neither light or possible eyes from the parking lot or building across the street.
The washroom was as tiny as any that I have seen, with room to open the door, squish between the sink and tub to close, so as to use the toilet.
The furniture was only adequate, but tired and in need of replacement.
As a plus, the wi-fi was free and worked, although slowly.",2,2,0,0
"So disappointed!
Stayed at this hotel a number of times before and would have considered it the more reliable hotel products of Chicago. Apparently, this time I got the short straw on everything... 
I am a Hyatt Platinum but when checking in not even my preferred room type was available after a long time of searching by the Platinum and Diamond front desk person...
The room is in the dodgy West Tower, which means long elevator rides during peak hours, old rooms, long walks, and the most crappy elevator / hallway area that you can imagine.
The room is small. Minibar fridge doesn't work but is equipped with numerous signs telling you about all the fines you incur if you dare store your medicine or private soda in there. 
I called at 3 pm to get the fridge replace - no action until mid night.
The bed sleeps well, but the room is not not services during the day. Didn't know that I was booked on a DIY package. No bed, no cleaning, no towels, no bar replenishments - nothing! Want service? Try Japan!!!
All in all: dismal service - so far. Whatever happened to Hyatt service has happened before I arrived for this conference.
Shocking!",2,2,0,0
"Terrible... A big and very pricy mistake!
I really agree with the last reviewer: There is only one good thing about this hotel: excellent location. We had a very, very, very small room which was almost completely filled with a double bed. Old and dusty interior. Room service trays stayed in the gangway for hours and hours. There was no wifi in our room, although 'free wifi' was mentioned at moment of booking...had to walk a few meters down the gangway before we could pick up the wifi signal.. After complaining the only reaction we got was 'that is strange'. For this very poor quality we payed a total of over 1000$ (thousand, indeed) for just two nights!!! We would never go back here and would never recommend this hotel to anyone.",1,2,1,1
"GREAT HOTEL
Me n my fiance stayed here for one night, BEAUTIFUL PLACE TO STAY! The cleaning lady downstairs was very nice and enjoyable to talk with. Great view from the windows in the rooms and also the hotel decor was definitely up to date! 
Thank you for a good stay",5,5,0,0
"Stolen Computer and Ipad that was IN ROOM and Locked.
My nephew's backpack that had a new MACBOOK and IPAD along with his cell phone and passport was taken from the closet of our room while we were at dinner. The STAFF did nothing and will not commit to a resolution of this. They told me that 3 people entered the room, not us, during the time we were gone. They know exactly who it was. We called the police, filed a report and they have all the serial numbers, etx. I will never recommend this hotel to anyone. They have no video surveillance and no concern for this lack of security.",1,1,0,0
"NEVER AGAIN
At more than 500 dollars a night, this hotel is just impossible! No more coffee/tea machines in the room, the wi-fi Internet connection disconnected every 2 minutes!, was totally inoperative for more than one hour (I needed to call and get transferred to the ISP who ""repaired"" the connection, but it still disconnected every 2 minutes (and it was not my computer because the next day in Salt Lake City Hilton it worked fine!); no more newspaper to the door, no more bill during the last night (the zip-checkout on the TV did not work either: I got a blank screen); the executive floor has been relocated to the ground floor (from the nice 44th), and the breakfast there is just ok, but relatively spartan (compared to other Hiltons, Garden Inn or even Hamptons).
it is true that the rooms are newly refurbished and the bathroom is really nice (I was upgraded, being a Diamond member). AND: finally some of the housekeeping staff have learned the lesson and do NOT change towels unless they are on the floor!
Nevertheless, a really annoying stay, although I had stayed in this hotel every december for the last 10 years or so.",2,3,1,1
"THE WORST EVER!!!
I booked this for a quick over night stay while visiting a relative in the hospital. The lobby was beautiful and it makes you feel like, wow - you are really in for a nice treat. NOT!! This was the worst hotel I have ever stayed in. The doors to the room are the original doors from the 1900 hundreds, but they could at least paint them white with gold trim. The doors are a dark gray and it almost reminds you of being in jail (which is someplace I will never ever go). When you enter the room, there are no pictures on the wall so it's quite bare. There were several small holes in the wall, and my mother thought it was for a peeping tom (too funny). The heater and or air conditioning unit was rusted and missing the knobs- it didn't work anyways, so the knobs didn't matter. When my mother pulled back the bedspread - she saw blood stains and I immediately thought, oh no...bed begs!! But it wasn't..so relax. The walls were dirty and needed a paint job -it was as if you moved into an apartment and they had forgotten to paint or fix the peeling paint. 
The toilet seat was stained and they could of at least updated the toilet seats (I forgot to take a photo of this), and the bathtub was stained from usage. The carpet was buckling in many places and was dirty. OMG...what a grungy hotel...just not for someone who is very picky like myself. I slept with the light on just in case something wanted to crawl out -LOL.
So, if you ask me would I stay there again? The answer is NO with a capital N. I will stick to paying for better and upscale accommodations. I'll stick to the New York Helmsley or the Hilton, etc....never again....NEVER!!! I hope this helps. Now, I must add...if you are a guy, or someone who really doesn't care because you will be out of the room most of the night - then this is for you. But if you like comfort and the luxury of a nice hotel when wanting to lounge around between sight seeing - forget it!!",1,1,0,0
"Beautiful Rooms, beware of the top floor
We stayed at The Empire Hotel for one night during our honeymoon in April.
To our delight we were upgraded to a Suite in the top floor that was simply stunning, with two bathrooms, walk in wardrobe and a huge living room. We could not believe our luck. And the views on to Lincoln Centre were just the icing on the cake.
Oh, but the drawback: it was right underneath the hotel bar/club and the music did not stop banging until 3 o'clock in the morning, making it impossible for us to get any sleep (we had to get up a 4 to catch a plane). We asked for earplugs but these only blocked some of the noise.
Staff were helpful and brought us the earplugs quickly and free of charge. 
I would recommend this hotel but only if you're young and want a dance club in your room or if you can sleep in the lower floors.",3,5,2,2
"Amazing!
This hotel is CHIC, cool, new, and a great deal for New York City. Clean, modern, comfortible rooms. The beds are incredible! The friendliest staff I have met anywhere including five star hotels. Outdoor pool with glass floor over the lobby! Night club/ bar on the top floor with incredible views of the city.",5,5,0,0
"Beautiful Hotel, Great Location, and Nice Gym
As a resident of New York City, it's rare that I would stay in a hotel here in Manhattan but hurricane Sandy hit and I had the pleasure of staying at the Grand Hyatt. I can't believe the ratings aren't higher for this place. First- it's next to Grand Central so in my opinion especially if you're a visitor to our city- it's a perfect location to see as much as possible. Second, the room is spotless, there's a flat screen tv, comfortable bed, and state of the art fitness center. I would ask for a room on the highest floor to get a great view.",4,5,1,1
"discusting
i went with a friend and it was discusting, the toilets were smelly and the beds had fleas in. We were very upset and asked for another room as we wernt happy, instead of saying yes they told us we would have to pay extra or stay else were. The staff were very rude and unhelpful. if i could rate the hotel less than one star i would it was the worst expeirience ive ever ever had!",1,1,0,0
"Top notch service and amazing location!!!
This is the second time my husband and I have stayed at this hotel while visiting DC and I can't imagine looking for any better of a hotel. This is not your typical Four Points, the quality and decor is much more chic and urban than your average suburban Four Points. I was surprised by the amenities this hotel offered, the new fitness center is beautiful! I've seen other limited service hotels nearby at the same price that don't offer the same level of amenities for much more in price. 
The location and ease of access to all of the major downtown points of interet could not be more convenient. There is always someone outside to hail a cab, or the metro is only a couple blocks away that connects you to almost all the major metro lines. The rooms are great size for being a prime downtown location where I'm sure real esetate is limited. From the moment I walked into the hotel, we felt very appreciated and respected throughout the entire hotel, I highly recommend this hotel for anyone who does business in DC, has a convention nearby, or is leisurely visiting for the weekend, it was a wonderful stay.",5,5,0,0
"The Wellington Experience
Wow.... was this hotel a let down. Don't think you are getting the room on their web page. This is a very old hotel and the rooms are living proof. First night there AC problems. The maint staff changed out 3 different used AC units in a 2.5 hour time period. The last one they changed out was the first one they took out (we marked it). So the night was not very comfortable at all. Then there came the plumbing issue. It was taken care of, it took another hour. I know what you are thinking....why didn't we change rooms, beleive me we asked. No can do, no rooms in the hotel.The manager on duty was not helful or was he concerned at all with our comfort. We spent a total of $334.00 for one night! Hey another thing, check out the mattress before you jump in one of their beds, you will find springs poking through and nasty stains.The mold on the wall by the AC was just down right unacceptable. This hotel is need of major renovation!",1,1,0,0
"DONT BELIEVE THE RATING!! HORRIBLE service, Rude staff
Me, my husband and a friend of ours stayed at this hotel in April 2012. Our horrible experience began as soon as we entered the city and tried to call the hotel for directions. The manager Barbara, explained the location once and when my husband asked for clarification she sighed with irritation and went into a frustrated tone over the phone. Confused, he told her we were in a new city and she shouldn't be frustrated with us we were simply hoping she could help us find our way. We finally found our way there (with no help from her) and arrived to find a fifteen minute line to even check in. Once we got into our room we found that the fan which connected the second bedroom to the a.c. didn't even work and not one, but BOTH phones in the room did not work. On the second day of our stay we came home in the evening to find that our room was not clean, not a single item of obvious trash was picked up, and that we had only been left 2 towels despite the fact that we had 3 guests in our room. We made due and figured the next day should be different. Once again though, upon returning only one of our two beds were made and this time we were left with no towels at all. We would have loved to call the front desk to request towels, but of course our phone didn't even have a dial tone. My husband and I walked down to complain and were greeted by the worst staff member of all, Danielle. We went down and let her know that we had been having some issues with our stay but she immediately became passive agressive. She stopped looking at us, looked down at her papers and said ""like what?"" We notified her of our issues to which she replied, ""well I guess I can get you some towels."" When asked about the phone her response was equally apathetic as she said, ""I don't know what to tell you about that our maintenance guy isn't around."" We also mentioned the fact that nothing was clean to which she said, ""Well if there is stuff on your bed we won't touch anything."" A fact which we were never told of before but still didn't explain why things like candy wrappers wouldn't be thrown away. After trying to be nice about the issues, I finally told her that I felt like the service at the hotel was very poor and I was surprised because it didn't seem to be an issue to her. As she looked at me confused, I reminded her that she hadn't offered any help to our situation and that she hadn't even offered an apology for the problems. She continued to say that it wasn't her problem that there weren't towels, she didn't have any. She then stopped listening to me to answer a phone call without even excusing herself. At this point, we knew it was pointless and just insisted that she bring us our towels so we could shower that night. Danielle never apologized, and we were stuck with the worst hotel experience we've all ever had. We chose the hotel thanks to a decent rating on this site, but don't make the same mistake! Avoid this place like the plague!",1,1,0,0
"great location but expect small, old, outdated rooms!
It is an old building that had its glory. The elevators are antiques on its own and the rooms have so much potential if they renovated a bit. Went to NYC with my sister and enjoyed walking around times square at night. Close to subway stops and plenty of cabs for short rides. Theatres are all near by if that is on your agenda.
Room itself was tiny. But I think that is the norm in the ciy after staying in different places. Bathroom was so also tiny and no real circulation. Paint peeling of in different areas and the whole place needed some thorough cleaning and a new paint job. No mini fridge so don't expect it and in-room coffee and tea was awful. Starbucks is around the corner though. Free wifi in lobby but long wait if you don't have your laptop. 
Front staff was hit or miss. Some were friendly and others not. The doorman was inconsistent too. He sometimes opened the door for you when he felt like it. Not an ideal place to stay if this is your first time in the city. Nothing exceptional.",2,3,1,1
"Shabby and Disappointing - Old in a Bad Way
The Adolphus Hotel refers to itself as ""Dallas Luxury"" and I find that misleading to out of town guests. Dallas has much more to offer. The lobby is beautiful, old world and happening - we saw a number of activities take place during our short stay: A formal auction, a Red Hat Society tea party and the remains of the Christmas Parade. But once you leave the lobby, it is obvious that less attention is given to the suites. The wallpaper in the hallways were peeling, the furniture was squashy and the carpet was clearly quite old and out of style. Our overnight stay was very disappointing. Everything in the room was old, in a bad way - the chairs were stained, the lamp shades were beaten in, the carpet was mashed and peeling up along the edges, and the bed was surprisingly terrible to sleep in - the pillows smashed down to nothing and the king sized mattress was lumpy, rickety and not supportive at all. The bathroom was very disappointing: olive colored toilets and bathtubs with non polished brass fixtures and soap holders. The hospitality area was a cubby etched out of the wall with the oldest locking refrigerator I'd ever seen, old candy and breakfast bars and a bi-fold door with chipped paint. I feel confident that the rooms have not been redone since the late eighties looking at the window coverings and carpet. 
We planned to order breakfast-in-bed but quite frankly didn't want to spend anymore time in the bed or the suite for that matter, so we checked out of our romantic weekend early. The staff were very helpful and kind, but it was also clear that they were a bit understaffed as the registration table on a Sunday morning was backed up and the car lot was a mess. I've had worse stays in a Super8 along the highway, but I've never had as bad as stay for what we paid. As much as I like to support Dallas's history, I say spend your money elsewhere and enjoy your evening.",2,2,0,0
"Beautiful hotel and golf course
The hotel is very nice and spa and golf was great. The food at Cibolo Moon was very good - we ate 3 meals there. I have a few complaints. We had 3 rooms and arranged in advance we were paying for all the rooms. One room had the couple spa, one room unlimited golf and 3rd room $125 credit. We verified when we checked in that it did not matter what rooms we charged the various activities since it was all being paid by one CC. Of course at checkout it was a nightmare and had to try to get credit from one room and add to another - in the end I think we ended up overpaying because the $125 credit wasn't totally applied. We had to get on the road and I was tired and didn't feel like going thru the whole ordeal one more time. The young lady was very nice but not experienced in handling such complicated transactions which I didn't think was that difficult. Make sure that you charge the activity to the right room which is included in the rate. 
Next the gym, it was nice but you have to pay extra money to use the shower and sauna unless you are getting a spa treatment which we did the previous day. Then we were in the stretching/yoga room and the instructor abruptly and dismissively says ""we are about to have a class"". When you pay $379 a night plus all the taxes which makes it $400+ a night I would think an employee of the hotel would have more manners. Would it be so painful to say, ""I'm sorry but we are going to have a class in here if you don't mind?"" There were only 3 women in the class so there was plenty of room for a class and for us to stretch. 
I feel like when you spend that much money at a ""resort"" you should be treated as a guest and not as if we were staying at one of their Fairfield Inns.",4,2,-2,2
"Never Again
We spent luckly only 2 night at the Grand but....oh god never again!
The hotel was overbooked so the let us sleep in the middle of two connecting bedroom, yes we stayed in a living room! When we arrived to the room, the ""bed"" was not done, so we called somebody. The minibar was half empty, the were some lost propriety from the previous guest were inside the wardrobe, tv not working properly, coffee stain on the white table....and the heating, not working at all. We called downstairs for to times for the room technician and after one hour, they mention that was not so cold outside in order to keep the heating on in the room. Result: ill! Positive point: the position of the hotel is simply perfect and Julian at the front desk has been amazing. She give us as compensation the breakfast at the restaurant and the lounge access for the stay. The rest of the staff that I meet were rude and not so helpful.",1,2,1,1
"Credit card alert
We booked three nights at this hotel. Room only average and parking was 50.00 a day. On top of that we were charged on our credit card for two fraudulent transactions . Trying to rectify this was a nightmare.",2,1,-1,1
"Nice room + good price = definitely recommended!
Greetings TA family! My recent vacation took me to Charlotte NC 7/17-7/24. Needed a decent comfortable place to stay for a week that had free parking and ""suite"" like ammenities. MainStay Suites...MORE THAN FIT THE BILL! Everyone frm Mgr."" Rene"","" Natalie"" and house keeping's ""Lynn"" were friendly, pleasant and accomodating. Continental breakfast was available with the ""usual"" items and though not elaborate, was fresh and plentiful. There is a decent restaurant just across the parking lot as well. Rm #227 faces the front parking lot (nice to be able to see your car) was as spacious as a studio apt equiped with a queen size (comfortable) bed and full size kitchen. Bathroom was a little small with great water pressure and HOT water (always a plus)! Though the decor was a little dated and ""bland"", the room was clean and free of those ""strange"" hotel stains and smells lol. There was a good size flat screen TV with a decent channel line up. Honestly, I feel it was a good value for $62 a night (AAA discount) and I place I would DEFINITELY stay at again! It's about 5miles from the convention center just before the SC border and just a couple of miles from shopping centers and places to eat. No complaints with this stay at all.",4,4,0,0
"superlative service
I stayed here last week and had an outstanding experience. The property is attractive, the room was well appointed and very comfortable, the bed was amazing, and the rate I paid was very fair. But what really made the experience was the employees. Every person I encountered was friendly and seemed genuinely eager to be helpful, even, as other reviewers have mentioned, to the point of anticipating my needs. I don't know that I've ever had that experience in a hotel before. I stayed only one night and my time in Philadelphia was very busy, so I did not get to enjoy all of the hotel's amenities, but I would gladly return and recommend this hotel to others.",5,5,0,0
"Great place, great staff, and don't let the construction avoid you to stay here!
I did not hear any noise from the construction since was room was an odd-numbered room on the second floor.. Sleep is important to me since I am a light sleeper. The building that I was in had no construction, it is the one opposite from the construction, where the temporary front desk is located. Since this hotel is located near the airport you will hear the planes, but like many California airports there are curfews about flight times.
The staff is always hard at work to make your stay very pleasant. At reception there is hot coffee and assorted muffins throughout the day and night. If muffins are running low the staff goes out of their way to replenish them, even at midnight as in my case. Breakfast is very good with many items from waffles to bagels. You will not leave hungry! I was NOT discouraged by the construction. This location is great and easy access to the freeway. Two blocks away are assorted restaurants to choose from.",4,4,0,0
"Convenient location, but somewhat dated.
Convenient location, but somewhat dated. However, you are in midtown Manhattan, so you can't expect the Ritz unless you are willing to pay for it. A traveller is minutes from Grand Central Station, Fifth Ave Library. Check-in and check-out were quickly accomplished with no hassles. Two caveats: One of the African-American bellman is sullen, the other is helpful. You'll know immediately with whom it is you are conversing. Also, it is disappointing that the hotel will not order you a yellow cab, the personnel insist upon contacting a limousine service. In all my years of travel to NYC and other large cities, I've never encountered this. I requested a cab to attend the theatre and was informed by the bellman (sullen one, my luck) that if I had best hoof it up to nearby Park Ave. and hail a cab. Moreover, I requested an early a.m. cab to the airport and was directed to use the limousine service, to which I acceded in a moment of weakness. As my wife and I were entering the ridiculously long stretch white limo early next morning (most probably recently vacated by a gaggle of twenty-something females), I was informed by the front desk man that, oh by the way, an alternate route now was necessary due to a traffic delay, and that my fare would increase commensurately. I ended up paying twice what I would have paid a yellow cab. I am inclined to label this practice ""The Limousine Ruse.""",3,3,0,0
"Average hotel for the price
My friend and I booked the W hotel on their website to get the second night discount. We thought it was such a deal, but in the end it was more costly than anticipated. Due to technical issues with the site the first reservation didn't give him a confirmation number. So he tried to book again in the end he had 2 charges for the room. When he called the W customer service number he was promised that it was reversed. One week later it was still on his credit card. The front desk didn't seem to know how to handle the situation. In the end he is going through VISA to dispute the double charge.Also he was charged for a roll away bed which was never delivered. The front desk was able to at least take care of that charge. The suite booked was the worse I have ever stayed in while in New York. No view, you had to walk through the bedroom to get to the TINY bathroom that looked fit only for a hostel. At night the hotel takes on a night club feel. Not something we wanted to deal with after a day out . If you want to stay in a nice hotel suite go to the London NYC or another upscale hotel.",1,1,0,0
"Non-luxury hotel at luxury prices
We stayed at the Kitano for a long January weekend; the weekend was great, but the hotel was disappointing. We stay in NYC a lot, and like to try different hotels and neighborhoods. We chose the Kitano because we wanted to spend some time at the Morgan Library & Museum, and we enjoy Japanese style, elegance and service. Our large king premium room, a corner on Park and 38th street, was clean, simply furnished in spare modern, with an excellent, comfortable bed; it was also nice and quiet. It was also very, very cold! When we returned to our room after a day on the town, it was cold. The front desk informed me that the heat was off in the hotel because it had been a warm day. This was January, and at mid-day the temperature hit 51F, but by 5 pm it was 39F. She sent up a space heater! I complained that this was the first time I've ever stayed in NYC in January without heat, and that was not compatible with a third class hotel, much less a supposedly first class one. There was nothing wrong with the heating system at the hotel; they were just trying to save money!
 At 7:30, as we were leaving for dinner, the hotel told me the heat was finally on, so I put the heat on in the room. Their system is primitive: a switch for winter, summer or off, and a fan for high, low or medium. When we returned from dinner, the room was ice cold. At my request an engineer showed up and found that the heater mechanism in the room needed to be fixed, and he fixed it. Because the heat controls for the room have no thermometer setting, you have to turn on the heat and the fan on high to heat up the room, then get up to put the fan on low when it gets hot, then get up again to turn off the heat when the room gets too hot! You get the point. Even if they turn the heating system on, it's a primitive one.
The next day we had an early dinner and then went to the opera. On our return at midnight -- guess what, no heat. I gave up, pulled up the covers, turned on the space heater, and wondered what was going on.
Minor inconveniences at the Kitano: there is a water boiler and tea bags in the room, but no coffee maker or coffee. My wife likes a cup of coffee when she wakes up in the morning, and called the front desk. Sorry, no coffee in the lobby. We could call room service and get a $10 cup delivered.
The Kitano was a disappointing surprise. I've stayed often in Tokyo and marveled at Japanese service, style, and luxury. Don't expect that in NYC -- or heat, for that matter.",2,2,0,0
"First and only time I will stay
This was our first stay in San Antonio. Very pretty Hotel, at a decent location close to the Riverwalk. Online, I reserved a King bed room with Riverwalk view, but at check-in we got a Double Queen bed room with a view of a roof top instead.. Literally the view of a rooftop when we opened the window blinds.. WTF. This stay was for my wife's 30th birthday, so I was really disappointed to say the least.. Complained to the front desk, but apparently the hotel was at 100%, and they did not have another room to move us to (so they said). Also, online I ordered a bottle of wine to be in the room waiting for us at check-in, but that wasn't there either. I contacted the front desk about that as well, and they apologized and blamed the problem on their computer system. The second night, the manager moved us to a King bed room with a court yard view, which was nice, but still not a Riverwalk view like I originally reserved. The manager sent us complimentary bottle of champagne, which was a nice gesture, but I still would have rather had the room I reserved. I travel and stay at a lot of hotels, and have never had anything like this happen at other hotels like the Ritz, W and Hyatt.. I'll probably look elsewhere when I return to San Antonio.",2,2,0,0
"Close to airport, low price, repairs needed--- no remote!!!
Like 1959!! No remote for tv.
Pleasant staff but hotel desperately needs a makeover. Only food at McDonald's or Hilton next door.",2,3,1,1
"They call them cabins for a reason
Was in NYC for a weekend and did a search for hotels and ended up deciding on the Yotel. I've always been a sucker for 'techno-funky' hotels when it's for a short stay so the neon glow of the Yotel had me like a moth to a flame.
The hotel is on the edge of Hell's Kitchen, which from what I understand earned it's name a few years ago but certainly doesn't now. It's within walking (comfy shoe walking) distance of Times Square and Central Park (about a 30 minute brisk walk). The neighbourhood is quite busy and there were small indications of the local party teens mentioned in other reviews but nothing glaring. 10th Ave is a very busy street though and car horn honking is a virtual olympic sport in New York City in general. It did stay quite loud through much of the night and sleeping while not a real issue was a little interrupted.
The hotel has all the 'check-in process' of a Euro boutique hotel with initial check-in on the main floor where there's a robot arm to store luggage in a wall of 'lockers' if your room is not ready. It's a fully automated check-in system that has staff constant lingering around making me wonder why someone is standing over my shoulder telling me to type my name. There's a lounge on the fourth floor that is quite small and tame compared to Times Square hotels but still pleasant, if $12 rum and cokes can be pleasant.
The rooms are called cabins and there's somewhat of a cabin feel to the rooms. Our Queen bed cabin measured in at 170 sq ft. The bed actually reclines backwards to allow for extra floor space during the day. The shower is the 'rainfall' standing type without a door which always leaves me leery of slipping on exiting. Overall it's a fairly functional room if, like ourselves, you're there to see the city not a hotel room. There is a desk so it could be minimally functional for business travel but I wouldn't do it personally. There appears to be an option for a similar room with bunk bed options that suggest they can sleep 3-4. I can't personally see anyway that many people could co-exist in such sized rooms.
All in all a decent spot but there are far better values to be had, with much larger rooms, and half the price. Those hotels are a short train/cab ride from the city but they're not 'in Manhattan'. Didn't get any replacement toilet paper after the maid went through and it was two requests later before any arrived but no other issues.",3,3,0,0
"More pomp than circumstance
So I thought the hotel was lovely...especially the lobby. Our room too very was clean and spacious and had a wonderful decor. The bathroom was clean but with an odd smell that came from the blinds that spent too much time in the western sun. There wasn't really anywhere to put your toiletries; other than on the window sill and a little shelf above the toilet (keep the lid down or you'll lose things that slip off the shelf to meet their watery demise below). The temperature of the room was hard to regulate...it was always either too warm or too cold. Service was good; although I'm not sure why I was interupted one afternoon for ""towel count' by the housekeeper. One of less tolerant neighbors however was apparently not happy about this interuption and let her have it. The bed was super comfortable and that's always a good thing. However, my room key kept failling. So after getting all the way upstairs (I'll tell you about the faulty elevator later) it was frustrating to have to go all the way back down to get a new key. This happened a dozen times or so between my keys and my husbands. We were tired of hearing the story of de-magnetization; as if we hadn't stayed in hotels before. Why they didn't take a look at the lock on the door after the fourth or fifth reporting I'll never know. Now the elevator. I was there for a convention and when the throngs of 600 or so merged to the elevators at the same time every day it was not a pretty sight. If you're clostrophobic being with fourteen other people on a tempermental 1940's-sized elevator that is worn and tired from too many trips then plan on staying on the first floor and take the stairs if you have to. Also, they have a little tiny coffee bistro...that at 8:00 in the morning looked like a line for a ride at Disneyland; ropes and all to keep the unruly in check. Plan on paying a hefty price for your coffee and pastry. By the way, the food we had during our conference left much to be desired. The powers-that-be went for the healthy version; which I can totally support; but I don't get into cold salmon served on weeds. We also had to ask for coffee to be delivered to our table and were basically told to shut up. Even though they were already refilling coffee cups at other tables. So not the most organized facility for a conference; of which I have attended many.",2,2,0,0
"Not a bad stay
I stayed here recently with two other people. The suite had two rooms. One was a living room type with a small table with two chairs, closet, a mini fridge and microwave, a television and small loveseat. The other room was the bedroom with a big comfy bed, a desk and chair, a television and closet. It was comfortable and clean. I saw no signs of mold or any weird smells. The bathroom was clean and accommodating. The furniture was very outdated, but it was functional and served the purpose. We stayed on the 6th floor and had amazing views from both windows. The continental breakfast in the morning was good...lots of fruit, cereal, waffles, drinks, muffins and pastries. There was, however, extremely limited seating. We sat in the lounge to eat. Staff was polite and helpful. I'd say our stay was average..nothing spectacular but not much to complain about.",3,3,0,0
"Great location, cool hotel, awesome breakfast
Its only a small hotel. It's an amazing bistro. Great European style breakfasts - lovely home made yogurt and granola. Sour dough toast and even Earl Grey tea! It's stylish and cool but with nice friendly service. A lovely little terrace for cocktails in the evening and a little lounge if it's not so hot. We loved it. Depends on the deal - its not cheap but would definitely stay here again.",4,5,1,1
"Comfortable, but Noisy Streets
I spent five nights here while on a business trip. The first four nights I spent in a room facing the alley way on the southern part of the building, where I was awakened at ~4:30 am each morning by the trash trucks emptying the dumpsters from the various businesses. If you are a light sleeper, I would recommend you ask for a room overlooking the courtyard. The staff kindly switched me to such a room for the last night, where I slept very well.
Both rooms were spacious and comfortable. The first room had an odd shape, with a small toilet room (you could lean your forehead against the wall when sitting down), and a small closet. The second room had more normal dimensions. The gym is ok. The lobby bar is one of the hot spots downtown. The location is great.
Note that the WiFi service was very bad in both rooms. I do not understand why Starwoods still charge for this, especially if it is very slow (0.9 Mbps). In comparison, the free internet I had at a hotel in rural Arkansas was eight times as fast and included in the $69/night rate.",3,3,0,0
"Sleep at the airport on the floor before staying at this hotel
We arrived from the UK for an overnight before heading off the next day to Austin. The joy of booking a hotel overnight is that you can shower for the next day. We arrived at the hotel very late in the evening to find out they are refurbishing the hotel. When we went to the room we literally were heading straight to bed. We could not even brush our teeth as they had been doing some work with the water tank that day and to say the water from the River Thames was cleaner should give you an idea. It was disgusting. We could not brush our teeth or shower. When I complained to the hotel upon check out was told the Management would contact me. 6 weeks later nothing. That should sum up the hotel. No refund of any kind, no apology, basically the attitude was ""its not our fault"". The fact they took bookings when the accommodation was unfit to stay overnight is the point that disappoints me the most.",1,1,0,0
"Nice hotel, good location
I was in New York with my mom during Easter week 2012. The lobby of the hotel is not of the same quality as the rooms. That is, the rooms are much nicer! We were really happy with the size and amenities of the room -- and the room was very quiet. 
Obviously, for a hotel of this caliber and in such a location (5th Avenue, Rockefeller Center, Central Park, close to Broadway/Times Square), you pay for it. The area right around the hotel does not have much character but it really does give you access to just about everything in the city.",3,4,1,1
"What a fiasco.
My colleague and I had a conference in September here and we arrived at the hotel to check in at 10:30 pm. We were given a handicap room with a king sized bed. I called the desk and we were told that all the rooms were booked, but they gave us a roll-away bed. The remote for the tv didn't work, so we called for batteries and they said that that engineering would bring them up. The next morning, my colleague took a shower first and when she came out she commented that the floor outside the shower was wet and she put another mat down. When I finished with my shower, the entire bathroom was flooded. I called down to the desk immediately and someone was sent up to check out the flood of water that was seeping under the bathroom door and into the carpeted area. Housekeeping arrived with 2 towels and I mentioned that they would need a mop. The first person to arrive commented that this might be the call he received about a leak downstairs. We were not able to finish getting ready for our conference in the room, btw. the people and the water. We brought our luggage down to the front desk to check out before the conference and the attendant stated that he could have our luggage placed in our car for us. I thought, ""This is a reputable hotel, sure."" After the conference we had our car brought to us, tipped the valet and drove down to Marshalls to do some shopping. I opened the trunk to put items from the conference into it and the luggage was not there!!! I called the Mandarin and asked to speak with the Manager who needed a description of our luggage. Luckily, he found it and I told him to bring it to us, which he did. He gave me his card and offered to upgrade me the next time I returned. I will not be returning.",2,2,0,0
"Cockroach sighted in bath!
I've stayed in quite a number of budget hotels, including Super 8, but this one is the pits - on my third and last night there, I stepped into the bath to find a cockroach there. You can see it in the photos. It ran away somewhere, and while this can happen, it does tend to suggest poor hygiene standards. The bathroom was the worst maintained part of the room, with a large hole in the wall around the shower head (perhaps where the cockroach came from) and several chips in the bath. The room looked the worse for wear and tear also, so I'd advise Super 8 management to thoroughly renovate this property before they lose business.
I was in room 144 and neighbours in room 143 caused a lot of noise in the evenings, revving their pick-up truck engine at past midnight, and they also left a pile of rubbish outside their door, strewn all over the place. My experience at this Super 8 was not up to standard.",1,1,0,0
"Possibly the worst hotel in San Diego
Choice Hotels should be ashamed that they allowed their brand name Quality Inn to be placed upon this property. I stayed in room 405 and the A/C didn't work. When I asked for a new room, they sent some old guy up who just fiddled with the controls. Since the fan blew, he said nothing and walked out the room. 
He knew it wasn't blowing cold.
And that's the problem with this hotel, they just don't care. They want your money and that's it.
Any hotel in this area is better than the Quality Inn.
DO NOT STAY HERE.",1,1,0,0
"Will NEVER stay at this Embassy Suites again!
I stayed for one night to catch an early morning flight home the next day. I arrived around 7pm after a long day at work and a fairly long drive from where I was. Due of the following issues I experienced, I will never stay at this hotel again and offer these as a caution to anyone else considering staying here:
After checking in and being given my keys, I had to ask if they had my Honors # on file as they did not offer this information (as is standard when you check in).
The elevators were ridiculously and annoyingly slow, when they were working (more on that in a bit).
When I walked into my room, I discovered that the room I was given was not the room type I had reserved nor was it located where my profile indicates. I understand this does happen from time to time, however, and especially as a Diamond level member, I expect to at least be told, with apologies, when I check in, if not to at least be offered a free soda or some other token. When I called the front desk and inquired, the individual that answered brusquely stated that they didn’t have any of the rooms I reserved available, added ‘sorry’ and hung up.
The bedroom did have a dual-pane sliding glass patio door (though no balcony), which is nice for letting in fresh air. However both panels of glass were filthy and outside was covered with top to bottom, left to right with spider webs and large icky spiders – who wants to fall asleep knowing that’s right outside the window…
I ordered room service. I ordered the Cobb salad – what came was a pile of lettuce with tiny sprinklings of tomato, egg, bacon, cheese and no diced chicken. I also ordered the phili cheese steak which was actually pretty good, but very light on the amount of meat. It came with fries that were soggy and cold.
The fire alarms went off twice for a few minutes about an hour apart or so. There was no fire, but the elevators automatically shut down and remained that way at least a couple of hours (they were still not working when I went to bed). In addition to this inconvenience, it was very difficult to find the stairwells that one could use between the lobby and the guest room floors – no signs in the lobby indicating where stair were located. Some of the stairwells only exit on the ground level outside the building – no lobby access – and these are not in any way marked so the only way to find out is reaching the ground floor, then having to go back up.
Showering in the morning was either scalding hot water with great water pressure or a reasonable temperature with a bit more than a dribble and I discovered that the shampoo bottle in the room had been used and was pretty much empty. Finally, the first towel I grabbed had a huge and nasty stain on it right in the middle. Thankfully the next towel I grabbed did not.
Overall, it was a terrible stay and is a terrible property. The only good things I can say are that it was only for one night, the bed was comfortable and it was close to the airport.",1,2,1,1
"BEDBUGS!!!! PLEASE DO NOT STAY
i stayed at this location after having missed a flight at bush airport. after paying $30.00 for the taxi and 30 on the way back i stll managed to rake out another $65.00 to end up with bed bug. i am currently in the process of trying to get clean and make sure all my belongings stay clean as well. Please do not stay here.",1,1,0,0
"Mediocre hotel
From the pictures I had higher expectations of this hotel, especially being a Wyndham member. Its outdated. It needs some updating, the wallpaper in the bathroom was peeling, the sink was cracked a lot and the faucet was a bit corroded. It was clean. Very small room, there was my husband, myself and two of our kids (ages 5 & 7) and we were cramped. We used one of the side doors to go in and out of since it was closer for us. It really needs replaced, especially the door frame. You could tell it had been broken into and just rigged to fix it. NOT safe if you ask me. Probably wouldn't stay there again.",3,3,0,0
"Excellent hotel, fantastic weekend
We stayed long weekend at the Madison Hotel in Memphis. The hotel is in a great location with easy access to most sights. The hotel staff was fabulous. I have never stayed anywhere else where every staff member went out of their way to make sure our stay would be the very best they could offer. Wonderful experience!!",5,5,0,0
"useless and inadequate for it's value and rating
I stayed here for three nights in the final leg of my two and a half week trip around America with friends. I got there but I was almost out of clean clothes and needed to wash. The trip was so busy that I never got a chance to do it at my previous accomodations. But it turned out that this hotel had no washing facilities as I was told rather rashly by the receptionist. I was directed to a laundary service over the road but they charged outrageous prices. And the nearest self-serve laundromat was several blocks away. I just didn't have time because of my tightly sheduled itinerary. So I had to go and buy new underwear and socks at a nearby shop.
Also, the hotel's only elevator was so slow so I had to take the stairs causing more annoyance and stress. And it does not end there, my room key card would not work and couldn't enter my room most of the time. And the man at the reception certainly wasn't the politest person either.
I know these are relatively small iconveniances but I expect alot better from a hotel like this with the prices it charges and the stars it's rated.
I had stayed at the Best Western Sunset Plaza Hotel in Hollywood (also 3 star) and I did not have any of the above mentioned issues with it.",1,2,1,1
"Good choice for DIA but, proceed with caution
Rates initially misleading and add up fast. My review of this property was delayed as I was trying to figure out some rhyme or reason to their rate schedule. Also, the base rate on their website went from $69.00 to $74.00 today while I was researching it. They tout ""park and fly"" which, at first glance led me to believe that was part of their regular service and why I should choose this hotel over the other hotels in the area. In spite of my ""senior discount"", after tacking on the exhorbitant 15% ""tax"" then charging me the ""park and fly"" option, I wound up paying closer to $130.00. I learned this quickly over the phone while making the initial reservation so I stopped the reservation process there. I checked a few other's in the area and found that they're all pretty much operating the same ""scheme"" and came back to the Comfort.
Aside from cost surprises, this is a fine hotel for your run of the mill, impersonal, interior corridor, domestic superstructure. On the hospitality grade, these folks are top shelf. The property is very well kept, clean and comfortable all around. Pool and excersise area looked extra nice but, we didn't have time to use them. All staff we encountered were great. Breakfast is WAY above average with a good choice of hot or continental offerings. Shuttle service was on time, very fast and accomodating going both ways to and from the airport.
I think with a bit of research, I could have scored some more money savings but, here I paid for the convenience, and it was, very convenient. And yes, I will use this hotel again - I'm miffed about the pricing structure and once I get over that, may give Quality Inn and Suites DIA a better deserved 3 or 4 star rating after my next stay - now that I know the ropes.",2,3,1,1
"Burleson TX
Staff was great but the room was dirty. The website pictures are not even close to what you are really getting.",3,1,-2,2
"The Worst I have ever seen
We reserved a room here 2 months before our arrival. We reserved a room with a kitchenette. Upon arrival we walked into the lobby, it was nothing like the pictures that they have on the Inter-net. I opened the door to our room the smell was terrible and guess what , no kitchenette. We immediately went back to the office and were informed that they had no rooms with kitchenette's. After a rather spirited discussion we stayed the night. We slept in our clothes and didn't remove our shoes as the carpet was sticky. The floor was falling from under the stool and the tub looked like it had not been cleaned since its installation. The only thing that worked was the inter-net. We found a different place to stay and moved out the very next morning. This place is a dump and unfit for human occupation.",1,1,0,0
"Thank you Anna!
Anna,
Thank you, thank you, thank you!
I will never forget my stay at The Beverly Garland's Holiday Inn. When we got to the hotel, I was greeted with smiling faces. The lady that checked me in (ANNA) upgrade my room to a suite when she found out that it was our Anniversary. My hubby and I had dinner arrangements so we needed a transportation to get to the restaurant. I called the front desk and spoke to Anna again and asked her if she could arrange a cab for us. She then offered to get me a private car and said it would cost me the same as a cab. When we got downstairs, I was in shocked when I found a stretched Limosine waiting for us, at first I was not sure of what to do, I did not want to pay that much to go to santa monica but she assured me that it was going to be the same price and that she just had to pull some strings (oh how i love her sense of humor) When we got back to the hotel, Anna had another surprise for us... We had a bottle of Champange waiting for us in the room with a ""Happy Anniversary"" balloon. Boy, I tell you, this was way better than the eve of my wedding. Thank you Beverly Garland for a wonderful and memorable stay.",5,5,0,0
"Tired and old
The Waldorf is meant to be an iconic property in NY but now it just seems old. I stayed 3 days on a business trip and the room I had was just about functional. The cabinet in the bathroom did not close. Everyone expects a tip for doing the bare minimum. Only thing nice was the check in experience at the front desk, which was quite welcoming. The location of the hotel of course is also great. All in all not worth it for the rate they charge.",3,2,-1,1
"Worst days inn ever
The sink was clog, our room was not cleaned.... And when I ask the lady why.... She told me, if you wish I can give you new towels ,,,?????.
The phone doesn't work,...and it's seems like we where the only ones in that hotel.... Only my car in all the parking lot.... But now I know... Spend a little but more and stay in the comfort or the reef roof acros the stret...
O and the towels fell like sandpaper",2,1,-1,1
"Poor Service in resturant and outdated rooms
I just wasted 752 dollars on a three day stay at this resort. Yes it has a great view of the lake but that is about it. I entered my room and the carpet was missing at the doorway along with various stains as well. I went to get toliet paper...not there. The toilet paper dispenser was even broken. I stayed there 3 days and they never resupplied my soap or shampoo or conditioner. I went to the resturant and it took 45 minutes to get fruit and a sandwich. I went to the breakfast brunch and the food was cold and overpriced. The good was check-in people were great and the pool bar lady worked her butt by herself with no help. I would never check into this place again for over two hundred dollars a night for something less than a Super 8 hotel.",2,2,0,0
"Missing the basics
I stay here frequently for business as I do not have the luxury of selecting my own hotel. The wireless network doesn't work about half of the time, the work out room is sweltering, the running map from the front desk is a tour of local parking lots, the outdoor pool is dirty, the rooms are poorly lit...
On the plus side, check in is quick and the breakfast buffet is great.",2,2,0,0
"Not recommended
The location next to the Met is excellent but there are many negatives to the hotel. This sounds minor but with no coffeemaker in the room one has to get dressed, etc just to get the first cup of coffee. At that price point WiFi should be included but it is $13/day. With the Lincoln Center location was hoping this would be a high class experience with maybe operatic or classical music in the background but found instead a poor mix of music in the lobby and too loud. The breakfast buffet, which we skipped, at $26 was the poorest we have seen in a major hotel and doesn't remotely approach some that have many hot entrees, instead of just 3, and include items such as lox, assortment of cheeses, house made pastries, etc. Apparently many people feel the same as the dining room was very sparsely populated for breakfast when I checked it out. The room size was OK for a NY hotel but one of the floor lamps had a broken switch and the bathroom sink drain was so slow that I removed the stopper to drain it quicker. Also, many times the front door was left open for extended periods and smoke from the sidewalk area was very noticeable and disagreeable in the lobby area. Maid service was poor.",2,3,1,1
"Great hotel!
This was a great hotel for us to easily catch our super early morning flight. Comfy bed, nice front deck people, and very nice provided shampoo, conditioner, lotions, etc. It was also quiet despite being AT the airport. I would stay here again.",5,5,0,0
"Great Downtown location
Right on the UT doorstep. This is a very comfortable upper scale property convenient to downtown and walking distance to eclectic Gillespie St. Comparable to staying at Westin.
Pros:
Downtown location, very well appointed hotel. The large courtyard provides a relaxing outdoor experience without typical interruptions of being downtown. During our 3 day stay their restaurant served us an impeccable breakfast, Asian lunch and dinner. We met several clients at the hotel for business meetings followed by drinks at happy hour. My compliments to the friendly professional staff, my clients and myself appreciated your courtesy. I checked in late, tired with nothing but work on my mind - until your front desk associate offered a gratis upgrade on my room and suggested relaxing for a little R&R in the bar or courtyard. That was exactly what I needed that night. Without asking their friendly staff provided excellent attention with prompt service. 
Cons:
Only one small thing is $20 day paid parking was not expected. Many of the nice hotels nearby and along Mopac (1) offer just as comfortable accommodations without a parking charge.
I enjoyed staying at this property. You should plan on getting out an explore the downtown hot-spots (front desk can advise). If you are up for mild adventure or not-a-boring-person then checkout half-dozen interesting establishments on Gillespie avenue.",5,4,-1,1
"Excellent hotel in perfect location
This hotel is excellent in all aspects. Nice restaurant onsite. Perfect location 1 block from L'Enfant Plaza Metro station. Just a few blocks from the National Mall. A little pricey, but for the location, it is very much worth the money!",5,5,0,0
"Huge, made for meetings, but not me
I can't say it was bad, just not what I expect from a Hyatt. It has every possible amenity, but the place is laid out in a weird fashion with multiple floors to accomidate multiple conventions at one time. Finding the workout room was a challenge. The bed was again, not bad, but not great either. And the walls a bit too thin in that I got TMI from the room next door (I could even hear the news stories on their TV).",3,1,-2,2
"Clean, friendly, convenient...
I stay in this hotel regularly because it is convenient when I travel for work. Everyone on the staff is amazing from the front desk to the cleaning staff, to the cafe. The hotel is incredibly spotless....However I would not stay at this hotel if it weren't the best location in relation to work. They renovated an old building and the windows are single pane--which means that even on the 13th floor you can hear EVERYTHING outside. One morning we recently woke to someone with their car stereo blaring. My co-worker on the other side of the hotel heard the same car stereo. You can hear garbage trucks, people yelling after seahawks games, cars, horns...I understand it's downtown in a major city--but it's WAY too loud to be acceptable. This is not new york city...for the first time in my life I have started using ear plugs when I stay at this hotel. It's a beautiful exterior, but PLEASE consider upgrading the windows. 
Not only that, but the beds are the most uncomfortable beds I've ever slept in. There is absolutely no give. I would borderline say that sleeping on a floor is more comfortable. 
So I would say it really depends what's important to you. Some of the rooms are good sized while others are smaller than average, but again, they're clean, free wi-fi, very convenient, and the staff is incredible. I just think I've had my last stay based on the noise and the horrible beds.",3,3,0,0
"Exceeded my expectations
As someone with a chemical-related illness, it's impossibly difficult to find hotels which don't reek of chemical cleaning products and fragrances from laundry soap in linens. So I was thrilled to find my Orchard Hotel room and linens not only truly unscented, but happier still by its convenient location and exceptionally friendly, helpful staff. As a food lover, I especially enjoyed walking nearby to the the waterfront's Ferry Building for moderately priced meals and to peruse their food shops. Loved a walk from the hotel, suggested by the concierge--down Grant St. through Chinatown to the North Beach neighborhood, up Coit Tower for a lovely view of the bay, then down the enchanting Filbert Steps to the waterfront for lunch. I will be returning again and again.",5,5,0,0
"Horrible
This hotel is in the worst area. Very unsafe.Homeless shelter is block away from this hotel. As we were entering, people who sit outside the hotel, gradded one of my friend's arm. It was very scary! Also the hotel promises shuttle service. The shuttle either leave early without you or you have to wait hours despite making making reservation for the shuttle. Very poor service. When tried to complaint about it to the front desk, she stated ' we are under paid here, we are doing the best'. One day we even found the door of our room left open. 
If you care for your safety don't go to this hotel.",1,1,0,0
"Nothing bad, nothing exceptional
I have been on a 3 week project in Boston and our corporate travel site put me up here. This is an older building built on an inner-city scale. The rooms are on the small side but they are clean and the staff is friendly and helpful. It is also in a very convenient location in the theater district about a block from Boston Commons Park. The breakfast is somewhat overpriced as is the valet parking at $43/day (thankfully I don't have a car with me). I am sure there are better hotels in Boston, but that said there are bound to be worse.",3,3,0,0
"Don't Ever Stay Here
I would like to say I actually ""stayed"" here, but my family was forced to leave 4 hours after check in. Our room had no AC, and in a big pool hotel, this means our room was in the high 80s with 100% humidity. The front desk was completely unhelpful at resolving this issue. They wouldn't transfer me to another room with working AC, and they refused to refund anything. Eventually, I had to call hotels.com to get a full refund and a booking at a hotel someplace else. Its always fun to pack up your kids after bed time and move them 20 minutes away to another hotel. Thank goodness hotels.com was so helpful to press to get the full refund (the front desk was unwilling to refund anything)
This is one of the most beat up hotels I have ever stayed in. Dirty rugs, stained towels in the rooms, many broken things in the rooms, broken ice machines, non functional vending machines. I have never had a worse stay at any price, and this hotel was NOT cheap.",1,1,0,0
"C-
There is nothing really awful about this hotel, but nothing great either. The room was clean, but small and dark, especially when first entered. It looks to be fairly recently refurbished, but it isn't inviting. The bed was comfortable and pillows were ample, but the pillows were on the hard side. Little details seemed cheap : no fan in bathroom, no notepads to write on, just tiny squares of paper. When I checked out, there was a minibar charge for a minibar that I hadn't even opened. For the money, there are other hotels in this area of NYC that are a better value, and I don't think I'd stay here again.",2,3,1,1
"Just a room - fantastic location
Overall, it feels like Holiday Inn are slowly becoming very much a basic hotel. The location is only 5 mins walk to the Walk of Fame and Chinese Theatre - brilliant!
I would have thought that when they advertise ""Suites"", you could use the room as an actual suite. We had a king suite with microwave and sink, but no dishes, cutlery or anythng to use to eat with! We were provided with a wine bucket, but no wine opener, glasses are not available at all in the hotel, only plastic cups?? When I asked if they had wine/bottle openers, I was told to bring my drink down stairs nd they would let me use their opener? The room had a small dining table in it - what is this for I ask?
Breakfast was standard Holiday Inn fare with pancakes, toast and cakes, carbs, carbs, and more carbs! There's a big sign saying no dishes were to be taken into guest rooms? We had to ignore this because there was just no room left in the dining room to eat, without stting next to the pool or in the lobby with your breakfast on your lap.
Bed was big n comfy! Good Laundry facilities for about $5 in total for wash n dry.
Staff at the hotel were very polite and Oman at the front desk was very helpful.",3,3,0,0
"Public Hotel Chicago - Sublime Experience in the Gold Coast
As a longtime fan of Ian Schrager's hotel properties, I was confident my stay at Public Hotel would be excellent. I was not disappointed. I arrived late at night, but the Pump Room Bar was thriving. The Le Labo candles burning throughout the lobby and common areas create an amazing olfactory experience. Checkin was quick and efficient, the staff extremely competent, friendly, and stylish. The room was beautifully appointed in every way and I was disappointed that my trip was for business and didn't afford me more time to spend in the room and exploring the amenities of the property (restaurant, bar, lounge, gym, etc).
If you want a sublime experience in Chicago, both the hotel and its location nestled in the Gold Coast are perfect. I've stayed in numerous high-end boutique hotels around the city, usually with excellent experiences. But Public is my new favorite and will be my first recommendation to friends or colleagues spending time in Chicago.",5,5,0,0
"Many Pluses, but.....
I guess start with the ""PROS"" this is a very nice hotel. We typically stay at Hyatt hotels and this is right up there with the best of them. 
-The hotel its self is very charming looking, it even has a ""light house"" on top. I'm not sure if it's a real navigational light house but it's a nice touch. 
-The view of the city is very nice from every angle. 
-The bed are very comfy with lots of comfy pillows.
-My room, on the airport side, 10th floor, was VERY quiet. The only planes I heard take off were the big heavy 747's. Even then it wasn't that bad. 
-The shuttle bus drivers were GREAT!! One, when dropping off at the blue train line, made sure that we all knew where we were going, and had a card for the hotel. 
-And let's not forget about the Portico soaps!!! 
The ""CONS"" 
-Let's start with check in. I was paying for my room with ""points"" The young man checking me in seemed confused and said I had two simultaneous reservations. It took calling the main reservations number to straighten it out. He was mistaken. Chalk it up to poor training or perhaps when they went over that part he wasn't paying attention. 
-He also told me my key card would only work ""day to day"" so I would have to get it reprogramed the next day. I have never had that happen and the man who reprogrammed it for me was taken aback that I was told that. 
-Again with the DUVETS!!! Anyone who reads my reviews knows these are the bane of my travels. It's summer time and 90* out. A heavy duvet?? I had to turn the A/C down to 67* to make it half way comfortable. How much energy ($$$) could be saved if hotels just used light cotton blankets??? 
-In the morning, to the lobby for coffee. $3.00??? It should be free. Every other hotel I have stayed at, including Hyatt's, coffee int he lobby is free!!! It's only coffee!!! 
-I was there for three nights, only got ONE paper on Friday morning. 
-My last night the, I went to the outdoor patio for a glass of wine. It was a BEAUTIFUL evening. I sat down in one of the comfy chairs, admired the view and waited, and waited and WAITED............ 20 minutes, before I was acknowledged and my order taken. That was UNACCEPTABLE!! In hindsight I should not have left a tip. 
-I had asked for a small refrigerator to be placed in my room, it was not. I called again for it, they did bring it right away, the woman telling me how busy they were getting ready for weddings etc. That's great but guess what? I'm a paying guest too. I should not be treated any less, simply because I'm not part of one of the wedding parties. 
-You have to remember too, this is out by the airport. You need to drive, take a cab, or the shuttle to the train to get anywhere. There are no stores, shops, or any other restaurants there other than what is at the Hyatt. 
-Now for the kicker. The one time when my room key did work, I walked in, a room attendant ,was sitting on my bed!!! He immediately stood up, pretended to be fixing the pillows. He told me he had just finished making the bed, said ""Excuse me"" and he left. But you could SEE the indentation on the bed where he had been sitting. I let it go thinking, maybe he was just taking a break, whatever. But still.....",3,3,0,0
"dont stay here
bad rooms, super expensive for no worth,
false fire alarms in the mornings then an hour of brodcast to say it was a false alarm so all hotels resedents had an early wake up. no view at all, bad service, weired entrance and bad elevators
only good thing is the location but there are so many other hotels
dont stay here !",1,1,0,0
"Crackhouse hotel
That place has no business being advertised anywhere. First of all, the parking was extremely cramped and we almost damaged our car trying to exit out of the underground parking as it was an extremely tight turn and there is one way in and one way out. There was graffiti all over the parking lot. Once we checked out our room, there were lights missing from the bathroom and the ventilation fan was dangling off the wall barely secured. If I have to pay the cancellation cost so be it, but I would hesitate to stay there even if it were completely free. . I would give it a one star and that is being generous. Absolutely terrible!",1,1,0,0
"Horrible
I called for the van at 10:50pm. It didn't show up until 11:35. And then, it was a Holiday Inn van with nothing on it that indicated it was the Days Inn shuttle. Would have been good information to have if one of the two people I spoke with on the phone would have told me what to look for. Took over an hour from the time I called to get to the hotel that is only 10 minutes away.
The room was just ok, and for the money, not worth it. I won't be back.",2,1,-1,1
"smells like my grandparents' basement
The pictures may look like it has been updated, but unfortunately, even if new furniture were added, the place hasn't actually been cleaned in I don't know how long. The room just had a serious funk to it that reminded me of the basement in my grandparents' house. For that kind of grime, it seriously overpriced. AND on top of that, guests have to pay an additional $10 per day to park in the lot, which makes the place even more exorbitant.",2,1,-1,1
"Not a great stay!
This was a quick random trip to get away for the night and thought staying at the Marriott downtown would be ideal due to its central lcoation to everything. While this is great, the hotel itself needs some attention to customer service and training of the valet employees. I had no preset expectations, but did read some of the reviews prior to my visit. Peopel are correct, the hallways are noisy and I could hear a small aprty next to us. We did call security twice as the party was still going on at 2:30. They quickly responded, but that ddin't stop it. I asked to moved to another room, but it was not possible as they said they were sold out. To say the least, not a great night sleep. The room was very clean and comforatbel. Be careful in parking your car..... First off it is expensive, $47 to valet. (expected in a city) However to retrieve our car it took 2 hours to get it. ( YES 2 Hours) We traied to call down, but they said they were busy so I had to go to the valet desk. When I got their to turn my ticket in, I was told 40 minutes!!! It was crazy, the valet and doorman seemed lost, not moving cars or coordinating arriving and daparting people. For instance, one woman decided to clean her windows blocking the only way out, the valets did nothing to move them along. 10 minutes goes by, she was still there. Since cars weren't moving, they did not bring anymore carsd up. This is a cityconvention hotel. You figure they would have it together regardless if they were sold out. I made several attempts during my two hour dilemma to retrive my car via talking with a manager, but was told I had to be patient. Pateince is waiting for your car for 20 / 30 minutes. I did hear this is very common at this hotel. I will probably stay somewhere else next time I visit Philadelphia as there are many other options close by including the Le Meridian, Ritz Carlton, Courtyard Marriott, and Hilton. I am a loyal Marriott guest, but I can not be loyal when I am inconvenienced as I was during this stay. The manager offered me points for the inconvenience, sure I accepted them, but still it does not get me my 2 hours waiting in the valet and a peaceful nights sleep back.
The hotel staff was ok despite the valet, the concierge gave lousy restaurant recommendations. He didn't know of evening entertainment options. We ended up using my smart phone and found a great restaurant and dueling piano bar near Rittenhouse Square. 
To save yourself in the future when styaing at this hotel:
Ask for a room that does not have connecting doors if you don't need them. This was definately a contributing factor to not being able to sleep and the fact they kept slamming the doors going between rooms.
If your going to be in a rush or want to leave at a reasonable time, ask how long it will take to retrieve your car in the morning.",2,2,0,0
"Hated it
This hostel/hotel is really really lousy. We booked a private room at Adelaide Hostel, and we ended up at Dakota just like many others. We had a room on the 8th floor, which was ok the times the elevator was working. But at night (and day sometimes) they close it (for some sort of rest... just R E N O V A T E it), and it was a long way up after a lots of walking in SF during the day.
Ok. The room. Absolutely disgusting blanket on the bed. We had to buy a new one at Ross because it was really nasty. It didnt help much, I have bedbugs-bites anyway now.
The traffic outside is loud, if you decide to stay here bring earplugs.
I would NOT recomend this hostel/hotel to anyone else. Stay away.",1,1,0,0
"Fairfield ammeneties are nice - but this was too outdated for me
I stay in Marriott family hotels often - and one of my biggest pet-peeves is the inconsistency of hotels being updated. This Fairfield is not updated and feels dirty.
What I always love about Fairfield is the free breakfast, free wi-fi, and limited snack offering.
I was updated to a suite - which includes a couch, 2nd TV, Microwave, and refrig - all of which I did not need. A more up to date environment would have been better.
This trip was for business at the convention center - I was less interested in the tourist aspect.",3,3,0,0
"Grand old Dame!
I booked the Fairmont expecting it to be a grand old Hotel with creaky floor boards...i was not disappointed! From the moment i walked into the lobby i was gobsmacked with the opulent entrance to the hotel. The staff are really good at their job. The bed was amazing.... i really enjoyed climbing into it each night! If you expect the hotel to be old yet grand you will not be disappointed.",5,2,-3,3
"Thoroughly disappointed
Stayed here on business in October, this coincided with the UN congress, as such, despite paying up for my room, i was felt as if the hotel really did not need my business (which I guess it didn't). The room was dated, with a bathroom out of the 70's and generally a little tired. One plus point was the gym, but I'm afraid the negatives heavily outweighed the one positive. I will never stay here again by choice. So much more to be had for the money in mid-town. (The Royalton for example).",2,2,0,0
"Trendy hotel a short walk from theaters
Like most upscale Kimptons, the hotel isn't cheap but not horrible for NYC and filled with style and a staff that seems anxious to please. The lobby is chic, as are the rooms. You pay extra for a room that's high enough to afford a good city view, but this is most floors as the surrounding buildings are much lower than the hotel. We were on Floor 6, which was high enough to see the glow of Times Square, although not the Empire State Building as that hides behind some other nearby buildings to the southeast. The room's window was a little dirty, unfortunately, but you can solve that problem by heading up to the amazing rooftop bar/lounge (opens at 5pm and stays open well after the shows let out), which is indoor/outdoor with stunning views of the Central Manhattan skyline and the East River. It was a bit chilly at night in April when we were visiting, but we stayed outside for a half-hour anyway, taking it all in. It's just gorgeous up there and added value to our stay; it was a perect place to wrap-up an evening of theater. The staff was very helpful. The lead concierge, Jeffrey, was happy to steer us toward light dinner fare a few blocks away. Anna at the front desk had no problem pointing us to cheaper parking options as the valet is $55 per night. I parked in another hotel's lot on Tenth at 49th for $28. As a Kimpton In-Touch member, you also get a $15 free pass on the in-room fridge items (which still doesn't cover a small bottle of wine completely, but $8 is better than $23, right?). In general, it was nice to deal with a staff who had our interests in mind, and weren't hot to herd us toward their own restaurant and parking garage.
The negatives (for some) have to do with the ""hip"" style of the hotel. Our room's tub was ten feet from the bed with no privacy---great for young lovers (or for shooting a sexy scene in a movie), but it kind of made us chuckle. We did our bathing the shower around the corner instead! The room lights and phone are ""cool and modern"" too, but took a few minutes for a 50-ish couple to figure out! 
The location in Hell's Kitchen may feel a little off the beaten path to some (although John Stewart tapes ""The Daily Show"" on the same street, a couple blocks away). But it felt like a generally safe neighborhood and the doorman will gladly help get you a cab if you prefer that sort of travel. As for me and my wife, we had a great afternoon stroll from the hotel all the way over to 5th Avenue and back through Rockafeller Center to our theater, with dinner on the way. It was a quick jaunt back to the hotel afterwards. 
Ink48 is a good hotel for those who don't like the hustle and bustle of staying in Times Square, but who still want to be fairly close to the theater district. I'd rate it on the upper half of the Kimpton group's properties in terms of style and service, which is saying something, because this chain's ""thing"" is to be upscale and little special.",5,4,-1,1
"Descent stay
Liked the place until a vendor slid a flyer through the door while we were in the room. Scared my wife. She thought someone was trying to get in. The breakfast was o'k except for no boiled eggs. Enjoyed the hot tub and small heated pool.",3,4,1,1
"EXCELLENT STAY -Can hardly wait to go back!
A very funky hotel just slightly outside of the craziness of Times Square. Fabulous complimentary coffee and muffins in the morning on a beautiful terrace - a galley kitchen on each floor equipped with water, ice and a coffee/latte/hot choco machine, available 24 hours a day - impeccable rooms with AMAZING views of the NY skyline (small but SO bright and clean, you get used to it) - a well equipped gym.
Our experience at the YOTEL was fabulous. The staff that greeted us at the front door were extremely helpful. they took our luggage at 6am so that we could go exploring before we checked in at 3pm. When we checked in on the 4th floor, the staff, one girl in particular, wasn't as friendly, or as helpful, but still ok. Everything else was great. We LOVED our room but in retrospect, really wished we had upgraded to the corner suite. We asked a custodian on our floor about an ice bucket, and he immediately went somewhere to get us one. WOW! Our phone had some technical difficulties, and even though they never did fix it, the service person that came in at 11pm was also extremely nice.
We can hardly wait to YOTEL NYC again!!!!",5,5,0,0
"Kenny G
Two golfing buddies and I spent three nights (4/19 - 4/21) at the River Oaks Crowne Plaza and thoroughly enjoyed our stay. The staff was very good and the ""breakfast chef"" was outstanding with orders. The reservations were set up by Jon Coleman, an account manager with Crowne Plaza. Jon was very helpful with our questions concerning Houston, local dining recommendations and great golf locations. Had a great time!!",5,5,0,0
"Good location and great staff, but needs some improvements
The location of the hotel was great, really close to Times Square! And the staff was wonderful, they were nice and always ready to help.
On the other hand, rooms were small and the breakfast was not nice, the was too artificial. Plus, the breakfast room was tiny, there wasn't enough space for all guests. 
But what bothered me the most was the cab service to the airport. I used it twice as not everybody in my family was leaving at the same time and I had completely different experiences. The first time I had a nice driver that posed no problems at all. But the second one was rude (he dropped my suitcase on the ground before putting it on the trunk) and also tried to charge extras for the ride. When I told him that I had paid part of the amount to the hotel (something the hotel requests when you book a cab), he told me that I did not have to pay anything to the hotel and I would have to pay the full amount in cash to him. As I refused to pay and said that I would call the hotel to discuss about this he used an ethnic slur and left.
Although this person was not an employee of the hotel, the cab company was referred to me by the hotel and everything was arranged by the reception desk, so I think that the hotel is partly responsible and that they should be more careful when choosing their partners.",3,2,-1,1
"Don't Stay Here if You're Handicapped
I am in a wheelchair and make all the reservations for our summer road trip. We arrived at this Days Inn to find high curbs and no ramp for wheelchairs. Then, inside the lobby the counter top is so high that it was on my eye level. I told the guy checking in guests my name and he found my reservation. He then asked MY HUSBAND for ID. I asked him if I was invisible because I was handicapped and it was my ID he needed since the reservation was in my name. He took the ID and then addresses further comments to my husband again. I told him, again, I was the person who'd reserved the room. He completed the paperwork then pushed it over the desk for me to sign but I couldn't reach up that high and there was nowhere to write, except juggle the pen and paper leaning on the vertical side of the counter. He slid the keys over to me. I asked him if they always treated handicapped people that way but he just replied 'no ma'am'. This whole incident really upset me, I've never been treated like this in any other motel and we stay in dozens every year in this country.
The room was good and so was the breakfast but I will never stay here again.",3,1,-2,2
"Centruy City Courtyard Marriott -- on Olympic Blvd
The carpeting in the room was soiled and stained. Housekeeping wasn't even doing a good job mopping the floor -- I noticed what appeared to be coffee stains on the tile under the sink -- seems that a wet mop would have cleaned up the mess. Marriott has also moved to the ""Bistro"" concept for dining. What that means is no room service and no table service. The service at the Bistro was less than stellar -- but what was disappointing was having to stand in line several times to finally get what I wanted. At dinner, I paid for my dinner and a glass of wine, then when I asked for a second glass of wine, I was charged for my dinner and first glass of wine again. Breakfast was even worse -- I stood in line for breakfast and was told that they were not open but I could order coffee only. When I asked if I could order breakfast and merely have them prepare it when they fully opened I was told that the order could only be taken after they opened -- and hence I had to stand in line again. My last stay at a Marriott Courtyard --",2,2,0,0
"A highlight of our vacation
I booked our stay through Hotwire, and was excited to find that we'd be spending 5 nights in this beautiful hotel. I'd read through the many positive reviews for the Serrano - and was most impressed by J.P's personal responses to the majority of them. I emailed him to comment on that, and also mentioned that it was a special trip for us (my wife and I's bday, and first trip since we had our daughter 15 months ago.) When we checked in, there was a personal note from the staff wishing us happy birthday, along with a bottle of wine for us and applesauce for our little girl - waiting in a beautiful suite on the 17th floor. The view was lovely, the room perfect for a little girl who loves to run around, and the bed left us wishing we could take it home. Every member of the staff were so friendly, and no one even complained when we enjoyed the wine hour while our daughter made new friends with the other guests. It really made our trip fantastic. Thanks everyone - we'll definitely be back.",5,5,0,0
"Stay away from this hotel
The only thing this hotel has going for them is the location.
When we went to go to our room the entire floor and our room smelled like cigarette smoke. We complained and got a different room. The second room was better but also had issues. There was a hair in the tub, stain on the comforter, the pillows looks yellow. The air in the room also felt really odd. My friend that has asthma and had issues the entire time.
We spent alot of time in the lobby cause our room sucked. The couches in the lobby/bar all had stains on them, kinda gross. The staff in the bar were great though!
We were offered food vouchers that we used the morning we left. The breakfast in the lounge was horrible! They need to take a lesson from Lola's down the street!! I am thankful we didn't pay for that mean, I would have been more upset.
I would never stay at this hotel again. I have talked to a few friends that have stayed there and they have had the same experience.",1,1,0,0
"stinky room!!!!
We stayed at the River Hotel for one night. I must say the location is excellent or the price we got. Unfortunately we got a room on a smoking floor and the smell in the room was unbearable, even for a smoker....we asked for a room change and they told us the hotel was totally booked and that they had even given us a larger room for the price of a small room (the room was very big). Once we went to bed....even the sheets and comforter had a very strong cigarrette stink....gave the impression linen was not even fresh. This is no exaggeration, the cigarette smell was really, really strong. Too bad for a nice room in a great location!
Two slow elevators made coming up and down REALLY slow...",2,2,0,0
"Everyone was friendly
Great customer service. Everyone was friendly.
This hotel is in the hotel circle area of SD. It is away from the downtown, gaslamp area but an easy drive to all the area attractions. 
The hotel is due for renovation in Fall of 2012. I don't know what they will be doing but he pool, lobby and other common areas were good. 
Our room was ok. Nothing special but it was clean, updated and I was very happy with it.
Parking was 16.00 for the lot. It sucks but this is standard for most hotels/resorts. Another way to get more money from you.
We really stayed here for the great rate we got. But I prefer the Gaslamp area for ease of dining and adult activities. If you are with kids, we were, then this was a great place to hang and not have to deal with the crowds.",4,3,-1,1
"Poor customer service after recent remodel
We have always been very pleased staying at the Hilton Park Cities on every visit to Dallas over the past several years, but our stay this past Sunday through today was very poor. When we checked in Sunday evening the refrigerator and outlets on the wall didn't work. We really needed the refrigerator, and the staff didn't respond to calls on Sunday or Monday to fix it. Only one hand towel and washcloth were left in our room for two people. Also, the hotel was not full and we were given room 411 right by the elevator and the view outside of the window was completely obstructed by a concrete wall. Hammering, for the remodel probably, began right by our room early Monday morning with no warning. This morning we called down to the front desk for a bellman (because the bell service never answered their phone during our three day stay and were standing around when we went downstairs) to check out and for our car to be brought around. After 20 minutes the bellman had not come, so we went to the lobby to find one. The same front desk woman who answered the phone when we called was sitting behind the desk showing another worker something on her iPhone while the front desk line rang and rang. When we called the phone also rang about ten times before it was answered, and the hotel was not busy this morning. The hotel's attention to detail seems to be lost after the recent remodel. A pretty lobby and restaurant/bar are nice amenities, but customer service is what makes for a pleasant stay. The staff's service this trip makes us not want to return again, because it was consistently off across every area of the hotel. The issues we experienced are simple things the hotel could fix, with work on the staff's attention to customers.",2,2,0,0
"One Star is Generous
Passing through Columbus. Needed a good night's sleep. Chose this place based on 3 star rating at Kayak. WORST BED we have had since college days. Sagged badly in the middle, both sideways and lengthwise. The bed was at least 5 years past the end of its useful life. They brag in their listings about ""newly remodeled"" and ""new Sealy Posturpedic"". All lies. And the GM is a coward. In the morning I politely told the nice lady at the front desk about the problem and said I would like to discuss a partial refund. She was sympathetic and gave me the GM's card, telling me to call him after 10. I did. The desk clerk answered, and asked what I was calling about, then she asked if I was the customer from earlier in the day. When I said yes she covered the mouthpiece, talked with somebody, then came back on the line and asked for my phone number. She told me the GM was on the phone and said he would call me when he got off. He never called. Also, the couch in the room was uncomfortable, the TV was hi-def, but the signal was low-def, and the place is in a scary neighborhood. Avoid the Hawthorn in Columbus East.",1,1,0,0
"Good value and great location
Location was pretty good, right near a subway station as well so easily accessible to anywhere in NYC. Had no issues with the room or staff. One morning we missed the buffet and the staff were even nice enough to give us some food anyway! :)
This hotel was cheaper than most others in New York and I was happy to have saved some money and stayed here.",4,4,0,0
"Sexy Picture, Stretch from the truth...
Typical convention hotel. Overpriced. Loud jets roared overhead, no public transport, staff incompetent. I suggest an alternative hotel outside the airport.",2,2,0,0
"Chillin in SoHo
We spent a quick trip in SoHo for a couple of days at 60 Thompson on our way to Rome. It was a great place to stay, fairly quiet, yet close enough to many of the shops and restaurants that make SoHo great. We bumped into Marissa tomei in the lobby and the host of Property Virgins from the Home & Garden Channel in the restaurant. We really enjoyed Beauty and Essex Restaurant on Essex Street; there is no where else like it. My only complaint is having to drag my wife off of Canal Street while shopping for bargains. But, if I hadn't, we'd have missed our plane.",4,4,0,0
"A really nice surprise from an out-of-towner
I came to AZ to visit an old friend. Since I had a very early morning flight home I decided to stay near the airport the night before. I picked this hotel by chance as I had no idea where to stay in Phoenix, and also due to the comments of an employee at another Hampton Inn about how nice this one was and how close it was to the Phoenix airport. Then I remembered I had stayed at a Hampton Inn on another trip and was quite pleased. The staff at this hotel was great, especially a young man named Joel Lopez. By the time I got there it was evening and I was very tired. I had some challenges to deal with, and Joel was very pleasant, genuinely helpful, and extremely accommodating. I ended up with a very nice room for a very good price. They provide a small bag including an apple, a muffin, and a trail bar to take with you in the morning. They also provide a complimentary breakfast if you are not on the run like I was. Bottom line: the room was great... It had freshly cleaned bed covers among other things. I am pretty fussy when it comes to the bed, the bathroom, and the floor, and was quite comfortable here. I asked for a quiet room and that is what I got. I highly recommend this Hampton Inn, especially as an overnight stay before a stressful day of travel.",5,5,0,0
"Terrible
Arrived at 10 pm to find no one available. After calling the number provided, we were told the key was in a mailbox. We went up 3 flights of fire escape type stairs in a light rain. It was impossible to bring anything but bare essentials. There were 2 iron chairs and a bag of garbage blocking the entrance to the door. I had to move it to enter. There was a second door to enter the room, that we discovered upon entering, IT WAS UNLOCKED! My partner had to park about 3 blocks away. At 10 pm he had to pass a liquor/old bodega type store. He was accosted by 4 junkies and a derelict trying to sell him a pack of gum for $5.00. There was no TV, but the bed was comfortable. There was very little room to put your things in bathroom. The shower was very hot or cold, no in between. We left as quickly as we could in the morning and would never be back.",1,1,0,0
"Dont stop here,Sleep in your car!!!!!!!
During the heat wave we decided to get a hotel room to hangout in a pool and enjoy an air conditioned room.We're local residents of San Pedro so we went to the Sunrise hotel,BAD IDEA!Upon check in they told us we would be watched through cameras to make sure we had no extra people with us,and that there were no outside visitors allowed at the pool.When we got to our adjoining rooms only one air conditioner worked,the one that did work leaked on the carpet that smelled moldy.We went to the pool which had yellow/green water that smelled like egg and was slimy(and people were in it)Only one ice machine worked up on the 3rd floor,the vending machines charged triple prices.Breakfast was just as bad (even tho it was free)They cut the muffins and croisants in half,the milk was sour,no news papers,no waffle makers ,no breakfast meats,tables were dirty,IT WAS GROSS!Dont stop here,keep going!!!!You get what you pay for,and even then its NOT WORTH IT.Last but not least I ITCHED ALL NIGHT LONG,I SWEAR THERES BED BUGS,went to tell the manager and was waved off.NEVER AGAIN!!!Avoid this hotel",2,1,-1,1
"Clean New York Hotel
Stayed overnight with my daughter and arrived early. When we arrived, the front desk was very busy checking out people but was surprised to see others checking in around noon. Was prepared to store our luggage but they were able to get us a room. Beds were comfortable but the room was oddly shaped. Had breakfast at a little cafe about a block from the hotel. We went to the 8 PM Mary Poppins Show. Seems like all shows were letting out about the same time. Not being familiar with which streets were safest to walk and cabs were not moving due to all the people even on the street, we opted for a pedicab (bicycle carts) to take us back to the hotel. It was $52! I was shocked-no fault of the hotel just wanted you all to be aware of the price from Times Square area to the hotel. Would stay here again.",4,4,0,0
"Near the touristy places, but nothing spectacular
We stayed here for a few nights with our seven year old, staying as stopover for a few days after flying in from the UK en route to San Diego. It was our second visit to San Francisco, so we chose to stay down near Pier 39 after getting a good rate on Expedia.
It is true to say it's a in a good place to reach all the tourist places, with Pier 39 a five minute walk one way and the trolley stop on the Powell/Hyde cable car five minutes the other way so it's great for that.
The hotel itself is clean and the staff were good. The rooms were a decent size and the beds comfy. The walls however are pretty thin, and you can hear movement above and below at night if you listen hard enough and conversation from the rooms next door which wasn't great, although it didn't wake us.
It was a decent enough place to stay and the quirky blue and white striped decor and fire pits outside the door are nice touches. You do have to pay for Wi-fi in the room, which is a bizarre thing in 2012 where it's free in most places and they give you it free in their bar area.
It wasn't the worst place we've stayed, but it was a long way off the best.",3,4,1,1
"Good location but no perks
We stayed here because we had a frequent flyer miles deal, otherwise it would have been too expensive. Considering the usual cost, I did not think the room was particularly special. It had good storage space and two armchairs and a bed. There was a mini-fridge stocked with drinks you had to pay for. The first day, there was a complimentary bottle of water on the desk. The second day, it had a price tag! The internet was only free in the lobby; you had to pay in the room. The hotel's parking was $41/day ($43 for valet), but the desk person directed us to another lot up the street that connects to the hotel, and is ""only"" $25/day. I did not feel at all pampered. However, it is in a good location for shopping and sightseeing. Our room on the 22nd floor had a great view of the Space Needle, and, if the weather had been better, we could have walked to Pike's Place and the park.",3,4,1,1
"Bed Bug Victim
Stayed in room 507. Arrived in the afternoon and laid on the bed for 2 hours. shortly there after began to feel itching around stomach, back and legs. Noticed lumps and bite marks forming. Went online and found photos of bed bug bites that matched mine. Went to front desk to complain,they sent maintance ppl up with Febreeze. They refused to give me a new room saying they were booked and that I had to have evidence other than the bite marks that it came from their hotel. I threatened to call the health department and file suit and they then had room 510 open. They refused to take responsiblity. The maintenance guys came up and woke me up to say they would launder my clothes. Maybe they dont understand that you cant launder bed bugs from clothes. You have to throw them away. No apology, nothing for my pain. HORRIBLE HORRIBLE. Was a hilton honors member, and no more.",1,1,0,0
"Once again, just average.
We were here for a business meeting, and everthing is just average. The staff, the food, the rooms, the hotel. I will say the charm of the older property is lovely, and the meeting room was large with high ceilings. However, the room was freezing cold, and it appeared that none of the meeting staff was really 'on the ball.'",3,3,0,0
"Love It!
Always stay here when traveling thru LAX. Great location,reat service, easy breezy!",5,4,-1,1
"Great Hotel and Location
The hotel is located near Time Square and Penn Station. Great location for Tourist. Near walking distance to Empire State building, Broadway and Rockafeller Center. Rooms are slightly small, but for location and price it's a steal. The hotel staff are very helpful. They accomadated our needs, when original room did not have a tub. I travelled with my wife and kids, they enjoyed their stay. Best part of hotel, they validate parking ($28 per night). Thank you Sheraton for making my stay in New York enjoyable.",4,4,0,0
"Fun place to stay, but the service is seriously iffy
The Standard is to all intents and purposes a victim of its own success. It is a seriously cool hotel, and the Boom Boom club on the roof is a top 5 NYC club. Our experience is that its a good place to go midweek, but avoid like the plague at the weekend, when the service takes a nose dive and you have to deal with the Boom Boom.
At the weekend you can't get through to the concierge, you leave a message with reception to get something done, which is not done. Commitments are given to call back that don't happen. Pretty poor. Breakfast in the room is seriously over priced for mediocre standard.
Also, I highly recommend not to stay in the top two floors (17,16) as the Boom Boom club more than lives up to its name, and ear plugs are not enough as the bass comes through the concrete frame of the building.
Its a cool hotel, enjoy the diner belgian beer bar which are ace, and the amazing hotel bar, but learn how to play it or you'll end up with a bitter taste.",3,5,2,2
"Good value for money
We stayed here 2 nights and were very pleased with the spacious and clean room. This inn is placed on a walking distance to the business district of Phoenix. Although the inn is offering a breakfast, you should expect a few muffins a coffee and some juice. However not many other inns can compete to this low low price.",4,4,0,0
"Our first visit to LA Sept 2012
The worst thing about LA has to be the traffic, but once we got to the Sheraton lobby and checked in we felt like we have come home. We stayed for 8 days, and made this the hub of our vacation. The Staff gave us some wine, and some vouchers for some perks which we were not expecting. Dining room was great, especially breakfast buffet. Starbucks in the morning in the lobby was good. The Room was lovely, and we were by the pool and able to open our patio door for fresh air. The Room was not always dusted or replenished consistently but the housekeeping was fair otherwise. The consierge was great and getting tickets and getting to the subway was made easy for us with good instruction and help. The front desk was welcoming and professional. Computers were good but the internet did not always work in our room. We were very close to Universal Studios and Universal Walk for shopping and meals. Shuttle is available but you can walk there too.",4,4,0,0
"mid winter get-away to nyc
Helmsley Park Lane was offering a nice package of bed and continental breakfast so headed to my favorite city...place of my birth. The room, while lacking park view and on fairly low floor, was very nice and met expectations. The continental breakfast was as expected with one criticism, the lack of cereal selection. Everything was carb heavy, typical bagels, danish etc.. with fruit selection and fresh orange juice (nice touch). But lovely dining room overlooking the park and all staff friendly and accomodating. Full breakfasts could be ordered for additional charge. It could not be a more convenient location to take in museums and shows so a ""thumbs up"" for this mid-winter package at $200/night. I would do it again.",4,4,0,0
"NO REGARD FOR YOUR SECURITY AND WORST CUSTOMER SERVICE
DISGUSTING! great location but appalling service and bad attitude from staff.
First of all the room stunk of cigarette smoke and the sheets on one bed had obviously not been washed from a previous guest because they too stunk of smoke and being a non smoker this was a foul way to have to sleep at night.
The room was stifling hot with no way of actually turning the heater down so we resorted to opening the windows.
The morning after we arrived we went out to explore the city making sure to leave the do not disturb sign on the door as we are always security conscious. When we returned to our room in the afternoon the door was clearly open and therefore had not been locked! The cleaners were no where in sight. 
I rang downstairs to which the staff tried to blame us, the housekeeping manager came to our room and did exactly the same. She said to me extremely rudely that if the sign was on the door then no one came into our room and that obviously we had not locked it. This really infuriated me as the beds and room had obviously been cleaned and we sure as hell didn't spend our weekend away cleaning a hotel room!
When we checked out the ""manager"" did exactly the same thing as the other staff. Not once was anything offered to make up for their major security breach, they blamed it on us and treated us like we were scum. 
ABSOLUTELY DO NOT STAY HERE!
We were staying in New York City last weekend and we stayed at the Holiday Inn where surprisingly the service was 100000000000x better than that at the park central hotel.
Would of received better customer service from the homeless man sleeping under the bridge in Central Park!",1,1,0,0
"Beautiful propery, but hopefully better luck next time...
My boyfriend is in the military and was out of state for a few weeks, and Chicago was our best destination to meet up for an evening. So we booked this location for the night about 4 days in advance.
I looked on Hotels.com first for pricing and details, and called the hotel to confirm some things. Hotels.com has Free Self Parking listed as one of the amenities. When I called to fact check before booking, the front desk representative was a bit dismissive, explained the websites 3rd party affiliation, and confirmed that my only option through the actual hotel was the $55 valet option. When I called the W across the street, they said the same thing, but also let me know that there were self park lots nearby that were considerably less in cost. Thanks, W.
We ended up booking through the actual hotel, because the government rate was outstanding. Back home, I live in a small 2 bedroom with a stand up shower, and I was simply elated over the marble bathroom with a soaking tub awaiting my arrival. My boyfriend arrived before me, and messaged me during my 400 mile one-way journey to tell me that our room (which was detailed to have this glorious soaking tub) did NOT have a tub at all, just a shower. My back and shoulders were not pleased at this news. He called the front desk, and they were not able to accommodate a room reassignment. Sigh.
Location wise, it's great. SkyDeck is right around the corner, as is a Giordano's, and the Mile is a slight walk, and you can always spring for a return cab for less than $10 if you've acquired too many bags.
All in all, beautiful location and comfortable rooms, but they struck out on accommodating requests that were by no means over the top. Cheers!",3,4,1,1
"Creepy Place!!
Looks nice but feels like you just stepped into the Twilight Zone. The people at the front desk don't seem to know about the area when I asked how to get from the hotel to an area only a few mile away. also I'm still waiting for a copy of my receipt. I called several times and even left a message. I never got a reply. It's been almost 2 weeks since I called and requested.",2,1,-1,1
"Top of San Francisco
What a city - what a great hotel. Top of the world. Great service, beautiful rooms. Maybe a little expensive on the breakfast, but there are cheaper places nearby.
Also- you better be prepared to walk up steep hills, or take a taxi - these hills are the steepest, but worth it.",5,5,0,0
"Dirty and in Disrepair
Traveling with two small children, we were happy to have booked a ""3-star"" hotel with a pool. WOW were we in for a rude awakening! We had a terrible experience. The rooms were dirty, and the showers, phones, and lights were all in disrepair. We actually found an open box of Cheezits under the bed in our room! I have never complained at a hotel before, but I was irate and disgusted. The hotel staff was never outright rude but was not helpful or friendly in any measurable way. When we asked for sheets for the extra bed in our room, it took 30 minutes to receive them. 
Upon addressing our concerns with the front desk, we were all but dismissed. I will NEVER stay at a Holiday Inn again. Marriott and Hilton have standards they hold their franchises to, and I can see now why they do that. I will never risk it with Holiday Inn again.",1,1,0,0
"Great hotel shame about the restaurant.
Warm and efficient check-in . Rooms large, bright and comfortable. Evening turn down service exemplary . Next day I asked housekeeping to come in early to make up the room and they were delighted to do so. Concierge knowledgeable and helpful . View across the harbor towards the airport stunning. We had a grandstand view of the July 4th fireworks. Hotel badly let down by the service and quality of the Sea Grille Restaurant . Breakfast barely edible ( are pancakes so difficult to make ?) , table dirty, service hit and miss. At lunchtime hostess was overwhelmed , service slow an inefficient , pasta when it arrived was so overcooked it was like soup. Waiter tells me this is the way it's done in Italy ! Thankfully lots of good alternatives for dining within walking distance . If your heading to the financial district this is probbly the most convenient location. Service and food not in the same league as the Four Seasons or Taj on the Common or the Charles in Cambridge.",3,5,2,2
"Our expectations were not met.
You might be advised that we found the following to be true:
The Staff was very pleasant.
Rooms were small, but clean - and it is New York, afterall - most rooms are small.
Bed was a Mattress on a wooden platform - no Springs on these beds.
Toilets were for midgets - about 14"" from the floor.
Amenities were not renewed each day, even though we left a tip each day.
No big deal - Decorative Headboard had NOT been moved to center over the King sized 
 mattress - we always felt we'd fall off on the side where there was no Headboard.
Only one nightstand/lamp.
Towels were very small, and very rough.
Small thing - but there was no TV Guide - so we always had to scroll through the channels to 
 find the ones we wanted to watch,
Breakfast bar was needy:
 - paper goods were of POOR quality, 
 - and plastic ware was the least expensive kind - we were always afraid forks and knives 
 would break, even on waffles.
 - We found it interesting that the Waffle Iron was NOT on first thing in the morning. So, after 
 pouring batter on, we had to wait for it to heat up - and then cook our waffle. Just a small 
 thing, but a surprise, never the less.
 - Powdered eggs - YUCK!!!
We will never stay there again.",1,2,1,1
"Over-priced roadside hotel
Decent staff, few services, property getting a bit long in the tooth, and nothing attractive/special about the property (to the rear is a massive, sprawling, un-unsed parking lot, to the front is I-40). For a roadside stop driving cross-country it does the job. I noticed that this is where older Courtyard furniture seemed to land to live out its final useful days. However for nearly $100/night, find a Motel 6 - aside from a wanna-be breakfast and small indoor pool, there's not much difference. The value just wasn't there.",2,3,1,1
"More hotels should be like this!
The fact that there was an air purifier in my room and they strive to be ""clean and green"" was just the start. The people on staff were excellent, courteous and helpful. Dianna Bernadino was awesome at check in as well as during my entire stay. She is a complement to your staff, as is Atsede Wolde. Atsede saw to many of my needs and is a pleasant and helpful person.
I hope to return to this Westin with my family in the future.",5,5,0,0
"Amazing staff, perfect location
This isn't the newest hotel in Hollywood, but it is clean, comfortable and affordable. I arrived at 10am after a 14 hour flight and a 3 hour queue at LAX, but the staff were very friendly. The gentleman at the counter was very apologetic that he couldn't let me check in yet because rooms were still being cleaned - which I didn't mind, I hadn't expected to check in that early. He held my luggage while I went exploring. Staff always smile and greet you anywhere in the hotel. Free breakfast is nice, but limited as expected. Breakfast is only 8-10am, so if you're keen to get an early start you will be on your own.
Perfect location - 1 block away from Hollywood Boulevard, where all the tourism is based. Also a 3 min walk to the metro station. Rooms are big!
Only critique would be that on 1 of my 5 days, I was away from the hotel for 7 hours, came back at 5pm and my room hadn't been cleaned yet. Maid knocked at about 5:30pm, but by then I didn't see the point and was busy working.",5,5,0,0
"Floating Above the Boardwalk
After grinding through LA's abusive roadways for a day, my wife and I decided we would bed down somewhere in the Santa Monica-Venice Beach-Marina del Rey string of neighborhoods. The Cadillac Hotel is right on the Venice Beach Boardwalk, and since it matched our budget--$80-$120 per night--we decided to try it. The unassuming building blends in seamlessly with the surrounding shops and residences, and the carnival of boardwalk characters who make Venice so famous were just bopping around every which way. However, once inside the hotel, we were impressed by how set apart the interior was from the boardwalk scene. From the lobby, through the halls, and to our room, it was clear the hotel had been recently renovated. With a minimalist approach, it was clean and stylish through and through, with no no air of hipster or This Is Art. The concierge on-duty appeared to be a one-man show for the evening. He was friendly, laid-back, and knowledgeable. For an additional $16 we were able to park just on the other side of building. We also requested wifi access for an extra $2. All tolled, we spent $140 for the night. Our queen room was a little gem, a comfy and close space. It had a simple elegance and the basic furnishing, which included a flat screen TV and ipod dock. Our window alone allowed us all the sights and sounds that, put together, make Venice Beach feel like SOMEWHERE--ocean waves rolling; people talking, singing, yelling, laughing; sand and palm trees all the way up to the lights of Santa Monica Pier. I can't imagine a better retreat in the grimy beauty that is LA.",5,4,-1,1
"A series of unfortunate events....
Still at the hotel as a write this and love the hotel and it's facilities but feel the customer service and care is not up to its star rating.
Arrived 2 nights ago from day trip to Six Flags, New England so late evening. Having made every effort to cover my bases by ensuring I had ordered the rollaway, extra towels, pillows etc, we went to our room to discover none of this in place and 3 half asleep children in hand and only room to put two to bed! A call to the front desk was met with a flippant "" well on a good day we would have this in place, I will arrange it now""!!! I was a little taken aback by this but we got the bed, towels etc. So 30 mins later (12.15am) children in bed sleeping.
5am emergency fire alarm wake up! So we dragged our weary bones and tired children out into the street. 25mins later, back in room, no explanation, asked next day; someone had knocked a sprinkler! That set of a major fire alert!
Writing this now at 4am as had another disrupted night. Firstly had asked for high floor room due to reading previous review about noisy nightclub in street, needn't have bothered as agree with reviewer, nightclub/bar very noisy, til late, don't think floor height made any difference but only on 4th not 5th or 6th so not a 'high' room. so no early bedtime to make up for fire alarm night. 
Then from 2.30 til 3am six people decided to have a drinking and singing party right outside our bedroom door, after 15 mins I asked them to be quiet as obviously front desk staff must be deaf ( we are on a floor which has an open atrium to the lobby, noise travels. Of course, I got a verbal backlash from the corridor revellers, so rang front desk who offered to send security, assume they did as party went away.
This hotel is in a perfect location for holiday makers like us but I am sure I will never book it again. Do bear in mind this is from a person who has had 2 nights of interrupted sleep and is very tired!
Room is lovely, beds comfortable but not impressed at all with customer service.
Maybe tomorrow will be better!
Had better service and care from a 2* motel in West Yarmouth, MA, who had put the rollaway in our room for us BEFORE we arrived!",2,1,-1,1
"Great location but lacking
We spent 5 nights here this week. check in was fine, room was very good size for Manhattan. We had a unit with a bedroom and living room area. I must say the room was one of the quietest I have ever stayed in. Bed was very comfortable. Hotel is primarily a time share property so it has no restaurant, no bar, no gift shop. Has a nice fitness center. Has one ice machine on 2nd floor. The location is absolutely great if you want to be in this part of town. We loved it as it was convenient to Central Park, subway to anywhere, many great restaurants, shopping, etc. We got a deal through Hilton Grand Vacations that worked out to a little over $300 a night. I think depending on the time of year you could find a similar rate at a hotel that would have more amenities to offer. We would go back but not for a premium price.",4,4,0,0
"Great Chicago Hotel
We always try to stay at one of the four Kimpton hotels when visitig Chicago. The Palomar is our favorite. The staff go out of their way to make you feel welcome and help in any way. The location is great.",4,5,1,1
"Disgusting let down
Just stayed there this past weekend. The architecture was beautiful and the lobby was nice. That's where my positives about this hotel end. 
The majority of the staff was extremely rude. While checking in, I had one of the hotel porters nearly run me over while muttering ""damn"" under his breath.
The room was tiny but that was to be expected seeing as the hotel has been around since 1893. I had to request a room change because the room smelled of mold and mildew and it appeared someone had dropped an iron onto the floor and left it for too long because there was still an imprint of the iron on the carpet. 
Our second room smelled better, but there were chips on the bathroom door. There was no fitted sheet on our bed. Just a top sheet covering the mattress and then oddly, a top sheet atop the comforter. I'm not sure if the housekeeping staff is so lazy that they can't make a bed properly or what. 
I noticed that there were several functions going on while staying there and it made me wonder; why if they make money on renting out rooms/dining halls for conventions or weddings etc. that they can't manage simple renovations? They can afford an automated self check in/check out machine but can't replace carpet or repair a bathroom door?? 
The woman at Expedia and the hotels website led me to believe the hotel was nicer than it actually was. Luckily the rooms were inexpensive but if I were to return to Chicago, this is one hotel I'd avoid. I'd rather spend more money than stay here again.",1,1,0,0
"Dated, dingy and depressing!
The hotel staff are helpful and friendly but this hotel is very old and dated inside. My room was very old and dirty it was actually depressing to be inside it. These days I am used to smart business hotels and this is certainly not one. Also not offering free wifi in this day and age is a joke. Even the park has free wifi!
Some people said there was room service but I never had a menu in my room. Also there is no mini bar, not even water in the room which is strange. Not sure about the location. It's near a run down shopping street and equally rubbish looking Chinese restaurants.... 
Hilton has a habit of only refurbishing a few floors and giving those to its HH club members whilst everyone else stays in a run down room, not much chance of me ever wanting to join that club them with endless poor experiences. The photos here look nicer than this place is in reality! 
Would not stay again, but had no choice everything was booked because of conference in the area. Could be a nice hotel if it got a total facelift. Also it smells like musty old dead people.",2,2,0,0
"Not a luxury hotel
I was expecting a luxury hotel from the reviews on Trip advisor. One step into the lobby and I knew the review was wrong. This may have been a grand hotel at some time but that time was probably a few decades ago. The room was small and very much in need of updating. It was at least clean. The hotel is at best adequate, but certainly no more than 3 stars.",3,3,0,0
"Touring VA
This is a worn tired hotel which treates its guest poorly. On the plus side we only paid $100 a night which for one night was okay. Bed was comfortable and clean. If you are going to stay in the Big Apple for a longer time spend a little more money and find somewher comfortable",1,2,1,1
"COCKROACHES
Do not stay in this hotel unless you are completly fine with sleeping with cockroaches. They are there and they are big and they are very discusting. And not to metion the staff there is extermly rude. It may be cheap and easy on your wallet but trust spend the extra money and stay in a cockroach free hotel.",1,1,0,0
"The location makes up for this dilapidated hotel.
My husband and I stayed at the hotel whilst on a 4 night anniversary break in NYC. We did not want to pay high prices as we never spend much time in the hotel. We left it quite late to book and a lot of other hotels we were interested in became full, so we were left with slim pickings which included the Pennsylvania Hotel. I had read the reviews on this site so my expectations were extremely low.
The large hotel lobby with a buzzing atmosphere is deceiving because it gives you the impression that the hotel is going to be of a good standard. Don’t let this fool you! When you step out of the elevator to your floor, you are greeted by dark, run-down corridors and the doors to the rooms resemble coffins or mummy toombs! We managed to get an upgrade on our room due to it being a special occasion, yet we were greeted by a tiny, dark room with dated furniture. There was no space to put your suitcase down and the bathroom was small with paint peeling of the doors and walls and a constant leaking bath tap. The carpets in the room were threadbare in places and there were stains on the ceiling. There was an a/c unit in the room but when switched on it sounded as though there was a lawn mower in the room with you! If this was an upgraded room, I dread to think what the standard rooms are like! 
My overall opinion of the hotel is that they do make some attempts to run a decent hotel, such as supplying toiletries in the bathroom, a fridge, a clock radio, flat-screen cable tv with pay-per-view movies and an iron and ironing board. The bed and bathroom, although very poor quality, were as clean as what could be expected from such a dated room and the housekeeping staff were available daily and would provide clean towels every day. It is just a real shame that the hotel has been neglected over the years. It clearly has not been redecorated for a very very long time. I don’t really understand why this is, because there is certainly no shortage of people staying at the hotel. If some money was spent on redecorating, this really could be a fabulous NYC hotel. 
The one thing this hotel has going for it is its location. It is directly opposite Madison Square Gardens, just a short walk to Times Square and Grand Central Station, and there are plenty of shops, restaurants, bars and subway stations nearby. My advice is that if you are willing to overlook the serious neglect of the hotel décor, then you will get a great location for seeing the city. Would I stay here again? Doubtful, as I think for a few pounds more you can get a better hotel nearby.
TIP: Avoid checking in/out between 12pm-3pm as the lines in the lobby get very very long and slow! Also, if you wish to leave your bags with the hotel after check-out, make sure you limit your amount of bags as they charge you $4 per bag to hold them for you.",2,2,0,0
"Best pillows ever
Good bits first. Very nice polite staff and the reception area is very grand. Beds our lovely and the pillows are by far the best i have ever had the pleasure to rest my head on. Bar is very nice if you like to spend $31 on one beer and a vodka with sprite. Stayed in a queen bed room which apart from the bed was the same as any 3 star hotel. Bathroom was small and no better than a holiday inn or comfort hotel. On the whole this is a good hotel if you get a great deal but not if you are looking for 5 star rooms. Can only speak for the Cheapest double bedroom not the suites. Great time in NY but would look at staying in a different hotel next time.",3,4,1,1
"Have stayed here many times
Every time we fly from Australia to the US East Coast we fly into SFO and then onto Denver for an overnight stop at the Hampton Inn Denver International Airport. The shuttle bus is always prompt and the hotel is consistantly clean and comfortable with extremely helpful staff. We have drinks and dinner at the Moonlight Mile Diner next door where the pork chops are to die for. A hot breakfast buffet is available in the foyer each morning.",5,5,0,0
"Beautiful
I stayed here for work and was treated like royalty! Just a couple blocks from Times Square. The rooms are good sized, the showers are amazing and the staff at the InterContinental were great! Very helpful and willing to help with anything. As a first timer to New York, it was nice to know that they were willing to answer any questions that I might have. 
On a side note, the beds are so comfy, you sink into them!",5,5,0,0
"Wonderful Value
My sister chose this hotel because it was close to the Seattle Center and was less expensive than some other Seattle hotels. Our experience with this hotel was wonderful. The reception staff was friendly and helpful. Our room was far more spacious than expected. We had a mini-suite with a sofa, desk, small fridge, large flat screen TV and we asked for two queen beds. The room was well decorated and very clean. A free breakfast came with the room. They had all sorts of food including pancakes and a ham, egg, and muffin breakfast sandwich freshly cooked. It was one of the best free breakfasts that I have had in a hotel with a great variety of food. The breakfast room was comfortable Parking was convenient (although expensive since it is downtown Seattle). Another great thing is the shuttle. The hotel took us anyplace that we wanted to go within a mile - and there is a lot to see within a mile of this hotel. However, it is very convenient to both downtown Seattle (Nordstrom and Macys) and the Seattle Center (Space Needle). Both venues are within easy walking distance. We stayed two nights to go to the Nutcracker. We enjoyed the stay so much that we are thinking of staying here again to go to Swan Lake when that is on at the Seattle Center. If I had any minor criticisms, it would be the beds. They were of average quality and the towels were a little bit thin. However all the other wonderful qualities of this hotel overwhelmed these points. I am looking forward to my next stay here.",5,5,0,0
"Excellent location!
Great place to stay when visiting the universal / Hollywood area (walking distance to Universal Studios and Citywalk ).
We arrived at noon and they found us a room. All of the staff were very friendly. The rooms were clean and comfortable but little bit noisy.",4,4,0,0
"Very Disappointing Stay
I frequent Holiday Inns when I travel. Usually I am more than pleased with my stay. The Holiday Inn NW - Seaworld Area was an exception to this rule. This was the worst Holiday Inn in which I have ever stayed. The parking was pathetic. We had to park in an unpaved field next to the hotel. This is a ""green"" hotel which I knew when we made our reservations. I did not anticipate the room being so warm and stuffy upon arrival. I took all night for the room to cool off enough to be comfortable. The next morning when we left the room and removed the key from the switch, the room overheated again so that we had to return from Seaworld to a hot room. The lighting was awful. 
I had knocked my glasses off the night stand during the night and the next day when we checked out I did not realize until I got home that I had not gotten my glasses. I called the hotel, spoke with the operator who took my report of lost glasses and was told that she would immediately pass it along to housekeeping. I called back the next day and spoke directly with housekeeping. They had not had a report of missing glasses so I repeated all my information, giving them the room number and where I thought my glasses might be. The lady I spoke with told me she would pass this along to the supervisor and she would call me back. I waited until afternoon and called back again. Housekeeping knew nothing of the lost glasses but they would have someone call me back. I never got a call back. I then called the Manager of the hotel. He was not available so I left a message for him to call me regarding my missing glasses. He called me back. I told him the entire story and he said he would check on them and call me back. He did call me back and had found my glasses. I gave him my FedEx number and he overnighted them back to me. About this, I was very pleased; eventhough I had to make 4 long distance calls to get a resolution.",1,2,1,1
"No Hunka, Hunka Burning Love for this motel
""Don't Be Cruel"".....by making your family stay here. Please do not be deceived by the four star rating like we were. ""Fools rush in"" based on the close proximity to Graceland- and we were no exception. From the moment we opened our door, we were ""all shook up"". Our ""blue suede shoes"" turned brown while crossing the urine-stained, moldy carpeting. If you have a reservation to this Day's Inn, please save yourself a disappointment, and ""return to sender"". After sleeping on this bumpy, lumpy mattress I'm assured I would have had a better night's sleep at the ""Jailhouse Rock"". Next time we return to Memphis we will most certainly pass on this ""Heartbreak Hotel"". ;) All Elvis puns aside, we seriously do not recommend this hotel to anyone. Save yourself some peace of mind by making a short 10-15 minute drive and stay at one of the many other suitable options in Memphis.",1,1,0,0
"Fine for overnight... not for a week.
As a delegate to the Democratic National Convention in Charlotte, I was assigned to this hotel. It was OK, nothing to write home about. I can only hope that they use some of the profits they made from DNC guests to do some upgrades.
We asked for a king room, upper floor away from the highway (based on reviews from here). We were granted our requests. The room was clean and spacious. In addition to the bed, we had a sofa bed, desk, microwave, fridge and three drawer dresser.
The hanging rack only included five hangers - not nearly enough for a pair of business people on a week-long visit. We called for extra hangers and were told none were available. We bought plastic ones at a local discount store and left them in the room when we departed. Hopefully, they will be saved and used for the next guests who need extras.
Check-in was quick and efficient. We aren't needy guests, so didn't interact with staff much, but they were pleasant and helpful when we required assistance.
We kept the ""Do Not Disturb"" sign on our door all week, since we didn't feel the need for cleaning services. We did visit with the maid (how WONDERFUL that she spoke English!!!!) and exchanged our towels for fresh ones once during the week.
The bed was firm, but we were exhausted most nights, so slept fine.
Our room had a connecting door and we could hear the neighbors through it. Otherwise, we heard nothing and were very pleased with that since it was a full-house.
Breakfast was what we've come to expect at this level of motel. One waffle machine, one toaster, so when it's a full house, you wait for a long time. But, plenty of selection including breads, bagels, muffins, cereals, oatmeals, juices, milk. Only thing missing was biscuits and gravy.
Business Center did not include a printer. Instead, they asked that you email anything you want printed, to the front desk and they'd print it for you. They were nice about it and printed our paperwork immediately, but I didn't care for this practice.
Internet service (even on the 5th floor) was very good. My computer rated it low/poor quality, but fast speeds. So, I never had problems logging in or even watching streaming video. After reading reviews here, I expected the worst, so this was a pleasant surprise as I used the Internet frequently.
We had intentions, but never used the workout center or pool. Both looked good and I wished I'd found the time to partake.
We used the shuttle once to get over to the light rail. It was a nice mini-van and the driver was pleasant.
The bathroom was the low point. While clean, it needed a refurb. The shower head was crusty and had only one spray that worked right. The sink faucet was crusty and small, so you could barely get your hands under. This room alone will keep me away in the future.
Overall, I'd recommend this hotel at a $50-$60 price point for an overnight stay.",3,3,0,0
"Convenient economical UWS hotel
We stayed at the Milburn for 10 days to visit our son & family who live nearby on 81st. We found the accomodations very clean with upgraded bathrooms and a nice kitchenette with MW, fridge, sink and dinnerware. Very handy for heating leftovers or prepared foods or frozen entrees. The staff was friendly and promptly fixed a loose faucet handle in the bath. They also provide complimentary breakfast (rare i Manhattan) with choice of cereal, yogurt, bagel, fruit, juice, coffee. We stayed in a junior suite on first floor with Q-bed, a table & chairs and 3 sitting chairts as well as a flat panel TV and a DVD player. It is conveniently located to groceries (Westside & Zabars), several restaurants (recommend Big Nicks and Arties for short orders) and the subway (#1 at 79th). Will defintely stay again when we re-visit.",4,4,0,0
"poor all around
Located in a seedy area of times square, this hotel offers bathrooms with similar decor to Penn station or perhaps the airplane you just arrived off of. The staff is rude, and the management is rude and unaccomodating. Welcome to New York! Your stay here will quickly show you why New Yorkers are known for their attitudes. Be prepared for the hotel to be overbooked because as the manager told me, they are quite popular and cannot guarantee you the room you book. Nothing says romance like sleeping ""I Love Lucy"" style in 2 separate double beds bolted to the floor with dirt surrounding the bolts!",1,1,0,0
"Good location, but very bad value.
I found this hotel very poor.
Despite its great location, near the city center, the room was very small (it just had a bed and a small table). It was not very clean and it was very noisy.
The wireless connection was also very poor.
Finally, the staff was not very friendly and they asked me for money to keep my luggage the day I checked-out.",2,2,0,0
"Touristy
My company has booked me into this hotel several times recently and it is not my favorite. It is well priced and thus full of European tourists. The rooms are tiny but not uncomfortable. The elevators can be slow. The thing that irks me most is that they will not serve coffee for one via room service and instead force you to buy a large pot of coffee for $19!!! I find this exploitative. The room service menu is probably the most limited I have ever seen. Very few options and not very good ones.",3,3,0,0
"Worst trip of My life
I honestly hated this whole hotel. first i called the man at the front desk and told him that i was going to be late form the train he told me that everything was alright and he was not going to cancel my room. when i get there my room was cancelled and was booked already to someone else. I told him that it was unfair for him to do that after we had just spoken an hour ago on the phone. He ended up getting a room for us like an hour later. The room was not that clean and there were roaches in the bed stand. the next morning we left from our room around ten. I asked if we could leave our luggage in the back of the desk and someone will pick it up for me later he said yes. Afterward i called and informed him that someone was picking it up for me yelled at me on the phone about not being able to do it. I spent so much money on taxi fare because of the man in the front desk. this experience was the worst. The inn was not like the way it looks on the internet at all. it is far from it. I hope you think twice about going to this inn",1,1,0,0
"Eh...
Hotel was in a great location. Close to the subway and close walking distance to a lot of tourist attractions. When we first checked in though, the lady said we had 3 reservations under my name and seemed like she didn't really have a good handle on what she was doing. I actually had 2 reservations b/c we booked 3 nights through expedia and one extra night through the hotel after we decided to stay an extra night in NY. She said we would have to return to the desk and maybe move rooms for the extra night so we would have to check out then back in. Then she gave us a room key and we went to our room and someone was already in it. So back down we go and she gave us another room and said she will upgrade us tomorrow night for what had just happened but didn't have anything at the moment. So later that night we went back to the desk and talked to someone else and he fixed the whole situation with the extra night and he upgraded us then. The rooms were both small but nice. A little dated but that didn't matter b/c we only planned on sleeping there. The walls were thin and could hear the cleaning ladies through the walls and the showers (pipes) in the rooms next door. The beds were comfortable though.Overall a decent stay but probably wouldn't stay there again!",3,3,0,0
"Don't request the tower
Just got back from Labor Day weekend at the Catamaran. If we hadn't paid $250 a night for a basic room I probably would have rated 3.5 stars but at what we paid, it wasn't worth it. 
The good:
Decent location to the beach and the bay. Really nice grounds.
The bad:
The tower is awful so if you get a chance request something in the other 2-story units. Our room was old. Lousy loud window air conditioner. Reminded me of being at a Red Roof Inn or equivalent. Lots of road noise as the sliders are old and not at all sound proofed.
Too many kids. Mission Beach had too many drunk college students. I'm sure on any other weekend it's a much better place.",2,1,-1,1
"Excellent Hotel in the heart of Phoenix!
I stayed at the Embassy Suites, Biltmore, Phoenix recently on a business trip. It was a very enjoyable stay. The suites are large and very convenient even for a small family.
The food is quite good as well. Gym is convenient. But the best part about this hotel is the location - on East Camelback road - heart of city - close to major corporations. And there is a great walking/jogging trail - Arizona Biltmore - 4.5 mile trail which is one of the best you can get in the heart of a large city like Phoenix. It passes by the Arizona canal, Biltmore Golf Course and Arizona Biltmore resorts. The trail has several lovely bungalows on its boundaries. You are close to the Light Rail, Bus stops and Shopping Malls. I highly recommend this place for anyone visiting Phoenix, Arizona.
I would not mind staying over in this hotel just to do the trail again or learn golf.",4,5,1,1
"HORRIBLE HOTEL!
i stayed here on my honeymoon expecting since we paid we get first priority to the pool which is tiny.. well this wasn't the case. half the people there weren't even staying at the hotel so this meant we had to wait hour for a tanning bed. we then realised that our waitress let people we were sitting next to and conversating with use our bar card without our consent.. which led to a $200 bill we had to pay because we had no proof! THEN we were getting charged for breakfast even though it was part of our package and clearly stated so on our itinerary. we were told it was a typo???! my travel agent confirmed breakfast was part of our package. THEN the housekeepers threw out all our receipts which were placed in a bag neatly away from rubbish. when we called housekeeping a manager and anyone who was someone and we were given the run around. the afternoon before we left, they decided to give us 2 beverage vouchers and 5 breakfast vouchers... funny enough they knew we had to check out at 5 am the next morning! after telling them i was going to write this on this website they decided to return $280 from the wrongfully charged $700. do yourself a favour and do not stay here unless u want to have a horrible experience in NEW YORK!! as i did and will probably never ever go back!",1,1,0,0
"Terrible, simply put, terrible
Where to start... I guess with the booking slightly over a year ago. We booked a ""block"" of FORTY rooms for a fairly large wedding party, family, etc to stay with many guests coming in from all over the U,S. and abroad. I say block loosely because my prior exp with ""block"" booking for weddings usually means all the rooms are on the same levels, away from other hotel guests (especially given the advanced booking, knowledge of the event type)...LIKE A BLOCK. I guess this isn't the type of logic used @ the Wynndham because they managed to scatter all the rooms on all levels, all over the hotel, which unfortunately, but very predictably caused several noise complaints. Given their knowledge of the event, the error caused other guests to have there sleep disrupted and our ""fun time"" disrupted by security. The real kicker however was that we specifically arranged for the bar @ the hotel, which normally closes @ 1am, to stay open until 2am, so guests staying could continue to celebrate safely in the hotel after the reception concluded at 12:30. Instead, they completely drop the ball, deny all responsibility, and the bar is closed when we arrive @ 1am. I speak with the night manager, OMAR, assuming that we can reach some kind of reasonable solution to this problem, after all, we have FORTY rooms in the hotel... to quote night manager Omar, ""its your mistake and not my problem"" as he shut the door to his office. They wouldn't even let us sit in the bar and drink OUR OWN BOOZE. They messed up on the numbers of beds in @ least 10 rooms, the staff weren't helpful, it was just bad. The wedding was AMAZING, the reception...MAGNIFICENT...the hotel...TERRIBLE.",1,1,0,0
"Great hotel!
This was a great hotel. It was very clean and quiet.",5,5,0,0
"not as as expected
The room was larger than expected and the bathroom was large with two sinks and a large walk in shower. Overall, the bathroom was clean and pleasant. The furnishings in the room were rurn down, especially the couch; the cushion looked like it did not belong there and was in poor condition. The bed was too soft. More importantly the heat/airconditioning was too loud. The room felt too warm but we could not get it cooler.
On the positive side, the staff was EXCELLENT, VERY FRIENDLY and HELPFUL. That made the overall experience very good.",3,2,-1,1
"Concierge???
Recently stayed at the Hyatt Regency Boston. Always find Hyatts quite nice, and this one was no exception. Nice room, well equipped gym, pool was under renovation, but sure it will be completed and nice.
 My only problem with the hotel was the concierge was not particularly helpful. Not her fault, as she was quite nice, but every suggestion she gave us was a disaster. Never found a good restaurant. Asked for a suggestion for a nice brunch on Sun. and the place didn't even open til noon. We got there at 10:30 The map we were given was hard to follow. Thought it was me, but everywhere we went, there were people looking at maps with o clue where they were.
 Went to the Science Museum which was great, Ate a lot of oysters, had a nice time, just should have been better prepared, as I received little help from the hotel.
 Had dinner at the restaurant there, and the kitchen apparently is not particularly close to the restaurant. Everything was cooked perfectly, but not hot. Would suggest plate covers. The waiter told us it was an ongoing problem. He did buy our wine, but I would rather have had hot food!",4,4,0,0
"Poor housekeeping
I am still at this property due to a conference. This the third day in close succession that housekeeping is very late in coming to clean my room. I have been leaving my room at 730 am and been returning to a unclean room and unmade bed after 3 PM. The front desk staff told me that the housekeeping staff was very busy due to lot of guests and would first do the checked out rooms before getting to my room. When I said that I would like them to come after 5 pm, so that I could relax in between my commitments, they said it was not possible since the staff left at 5PM. Today the maid literally entered my room without any warning. I was quite startled to see some one walk into my room. The maid did not apologies for barging on me while I was in bed. She was in extreme hurry and gave me the option that she will empty the dustbins and change the towels and I could keep laying in my bed? While I understand that Hilton is hosting the big conference and must be fairly full, then they need to hire more staff. They also need to give basic training to the housekeeping staff to knock the door and wait for the guest to respondbefore barging in!",2,2,0,0
"Vacuum cleaner, what's that?
One of the dirtiest hotels I have ever stayed in. The carpet in the hallways had fur balls of hair and carpet fibers as if they hadn't been vacuumed in weeks. The shelves in the closet had piles of dirt, not just a layer of dust, but lots of dirt as if holes had been drilled in the wall and then nobody bothered to cleanup afterwards (but there weren't any signs of holes in the wall). I asked at the front desk to have it cleaned - nothing happened!
However, once the manager saw this review he sincerely apologized for the condition of the hotel and the staff. He even went so far as to refund part of the cost of my stay. So, even though the hotel was in a messy state during my stay, it seems as if the manager has a goal to change that. Future reviews here will tell.
Also, do not take a hotel on O'Farrell street west of the Hilton (I think that is Taylor). The sidewalks and area are filthy. Closer towards Union Square and further north, like on Geary and Post looked to be a lot better.",1,1,0,0
"Stay away from this place!
I recently took my wife to a weekend in NY. We booked a $300 room at the Millennium to be close to the action. This was the worse place I have been too in a long time. I have seen my fair share of hotels and this place was a dump. The service was terrible. After trying to sell as an extremely stinky room as a non smoking room we ended up in a room were the wall paper peeled of the walls, unbelievably bad bath room and when complaining about this they just turned us away saying that we paid for the reservation not for the room type. The bar food was very poor as well. Overall this was more like a $40 room in some trashy small town and very bad service on top. I suggest you stay away from this place",1,1,0,0
"Great location, average hotel
We stayed here for 3 nights. The location of this hotel is fantastic - it is a few minutes walk from the south west corner of central park and about 20 minutes walk from Times Square and the Rockafeller Centre. This was the highlight of the hotel. 
The hotel is pleasant enough, but our room was quite small and there was no view from the window, apart from the massive air conditioning unit outside which hummed constantly. This meant no sun light or breaze could get through the window. During the night, about every 2 hours, a VERY loud clunking noise would begin which woke us every time. We subsequenly asked to have our room changed the next day, which they seemed happy to do. We were to pack our things and that our suitcases would be moved to the next room. When we got back from sighseeing round the city this had not been done, so we had to ask to be moved again, to which they seemed to have no recollection of. I was annoyed, but they did move us - into an even smaller room, where we had no space to place our suitcases and still no view from the room. The chap at the desk did apologise though, and we recieved a free breakfast to Ed's Chowder House. 
The room was pleasant and clean, albeit too small and with no tea/coffee making facitlities, and very hot and stuffy, so we had to use the aircon unit. The bed was very comfortable though, and I got a good nights sleep after being moved. I also loved the loccitane soaps and shower gels in the bathroom. 
The pool wasn't open when we went, although it is seasonal, and i suspect that hot weather is unusual for New York in early April. I don't think the rooftop bar was open either, which was a shame, (we went up there but the door was locked). 
Overall, the hotel has its ups and downs but I think it probably worth paying a bit extra for a larger, better placed room. Be careful - they overbook, so if you want your room changed they might not always be able to accomodate this.",3,3,0,0
"Dirty room
When I checked in the room was dirty there was food still in the frig that was molded. The microwave had food dried on the outside and the inside there was juice spilled on the air conditioner unit and my tub had hair in it also bubble gum wrappers on my night stand which had not been wiped off either..I informed management she sent a housekeeper up and she had a dry towel with no cleaning agent on it and wiped off the outside of the frig took the food and left and called back down again and told the manager to look at my room she came up there and said she sorry and gave me some towels and left no one came and cleaned the bathroom I had to go buy cleaning agents myself and clean the room with no help from the hotel staff...in the end they only gave me points for the inconvenience and stayed there from 7-19 to 7-22 and I will never stay there again!",1,1,0,0
"Disappointed :(
Hotel was standard. Parking very inconvenient. Stayed in top level to get view of bay; parking at top very limited and tight spots. As guests, you're paying $12 day for parking, would have liked better parking availability for guests. Rooms were standard. However, room was not cleaned as we returned after 3:30 in the afternoon to get ready for dinner. Called housekeeping to clean room which they promptely did. We left room so they could clean and decided to go to dinner to avoid the crowds. For our visit, the only thing we liked was having the hotel within walking distance to the shops, restaurants, and trolley tours. Next time, will plan to stay somewhere else.",3,3,0,0
"Not up to usual Westin standards...
I stayed at the Westin over MLK weekend for some shopping/leisure - and like some other reviewers, was disappointed with the property. First I do want to mention the good points of the hotel:
1) location - close to Rittenhouse Square for shopping and dining
2) the staff was VERY nice & efficient
3) room service was EXTREMELY fast
4) I recommend the room service Caesar Salad with chicken - very good & the iced tea. but rolls were inedible/stale and other room service food choices were odd. breakfast was very average.
Now for the downside - this property has NO ambience or Westin flavor to it - the two lobbies are inconvenient as a guest and just strange. There is a lot of unused space and the design is questionable - you are literally just walking through their special event space when you walk to the elevators to your room...so if there is a party as the previous commenter mentioned - you are walking THROUGH THE PARTY and there is NO LOBBY furniture out for you to sit on or relax in...it's like having NO lobby. I personally like having a nice restaurant and lobby bar where you can sit and wait for valet service or just people watch on your way in or out of the hotel. This hotel does NOT provide this. When they did put the furniture back - it was far from comfortable or lobby-like - very awkward and not cozy at all. And the restaurant bar is awful - no vibe and it is not street level with any views. 
Also - the lobbies and rooms are in need of a serious refurbishment! the wall coverings were sagging, the decor is brown and dismal . yes, the marble restrooms are nice but do need work. And my 'preferred guest"" floor grand room was very dark, with no wired lighting, and had a way too big desk placed across the room cutting off the window. 
Next trip to Philly I will be trying out another hotel - there are several others in the area to try. Very disappointing for a Westin.",3,3,0,0
"Don't stay based on location !
I really think a lot of these reviews on here have to be fake. There is no way this place deserves one star, let alone three. The lobby is deceiving. Mostly clean with newer furniture so, you think you're getting a good deal. Once you get off the elevator you know you've made a mistake. When we got to our room we considered sleeping in the car as an option. Mold and dirt everywhere, especially in the bathroom. Stained yellowish mattress with the oldest bedding I have ever seen. Woke up every 15 minutes itching like crazy. Don't stay here based on the location. There are so many other hotels nearby that don't have you wondering whether or not you've contracted some kind of disease.",1,1,0,0
"GREAT FIND IN CHICAGO
A GREAT VALUE. Lots of amenities: an indoor pool; good coffee in the room;a workout facilitiy;free bus to the museums, navy pier, downtown shopping. And a great bistro right in the lobby serving fresh, appetizing breakfast lunch and dinner. Overlooking Grant Park and right on Michigan Avenue this gem is a great find in the Windy City and the perfect launching post for a great vacatilon. Staff is always helpful from the desk to the Bellman to the housekeeping staff, even the lifeguard.",4,5,1,1
"DFW's best kept secret
We caught up to family memebers atending a conference and spent a Saturday night here. The room was spacious, clean and very comfortalbe. The bathroom was very well arranged for our needs and we had no accessiblitiy issues. We enjoyed our meals in the resteraunt, found the staff very friendly and helpful. We got to experience the mini earthquake that shook the area that night, but there was no panic, no damage or injuries, just lots of excited discussion about it.",5,5,0,0
"Double charged for a very small suite
We traveled to Columbus for the Special Olympics. Our rooms were booked by the organization we competed with. Our family of 4 was crammed into a King Suite with seating for 2, a rock-hard mattress, nowhere to put our luggage, 3 dresser drawers the size of a nightstand, and a bathroom with a filthy sliding door. To top off the crummy accommodations, we were double charged for the room! We prepaid through our organization but then were slipped a bill under the door the morning we checked out. My husband addressed the charges on the credit card the night before we checked out but it was not taken care of. The morning we left we were assured it was straightened out; I'll wait to see the next credit card statement. 
On the up-side, the bartender was wonderful and treated the special kids we were with respect and kindness. 
Great location--yes--but there are better hotels within spitting distance with better rates, free breakfast, and much larger suites.",2,1,-1,1
"Soiled Sheets
We stayed here for one night via hotels.com. on Feb.11th. Only one person was working the desk during our late evening check in. The room appeared to be clean but when we turned the sheets down we were astonished to find a wet stain, YUCK! A call to the busy front desk provided no help so after 45 minutes we resorted to staying in the room and using the other queen bed. The next morning I discussed the issue with employee-Nathan Travisono who offered me a free breakfast and said someone would contact me. After two days and no results, I called him back and left a message. To date no one has ever returned my call.",1,2,1,1
"One night stay.
Pros: great location, convenient.. Next to children's hospital of LA.
Best rates I could find for a hotel room at this location. Courteous staff that stowed my luggage after check out, called a cab for me etc.
Cons: very noisy, could hear a group of people chatting in the hallway outside my window all night long. Shabby exterior appearance with tacky blue color paint.. Chair in my room had a hole in the upholstery- did not want to sit on it. While there was hot water in the sink, water was freezing in the shower at 6 am, inspite of allowing it to run for several minutes and trying diff tap combinations etc.. 
If ur on a tight budget or just need a place to crash for the night, it fits the bill. If ur looking to relax and enjoy a comfortable stay with amenities, u might have to look elsewhere n be prepared to cough up a little more $.",2,3,1,1
"World class service
The view from the shower showed me a bathroom mirror frame with a layer of dust. I called housekeeping and two gracious housekeeping supervisors arrived in minutes, cleaner in hand. Next day, upon returning from the Embarcadero we found an afternoon snack of chocolates, fruit bottled water and a hand written note from the head of housekeeping. Any business can have a service glitch but the real sign of great service is in the recovery.
Fantastic hotel and a great location. Wonderful staff.",5,5,0,0
"The rooms near the elevators don't meet expectation for the Four Seasons.
Overall the hotel was fine. It was opulent and luxurious. But I had a room near the elevator which was awkwardly shaped and small. In the bathroom, you couldn't open the door to the shower because the door hit the toilet. I'm not exaggerating when I say I expected the Four Seasons -- it _was_ the Four Seasons. My expectations were definition I got a good discount because of the conference I was attending, so the room was almost a reasonable value. But I saw other rooms that people were in for the same discounted rate and they were much, much nicer.
The concierge was very helpful, getting us into a restaurant that had a long wait. The housekeeping staff was helpful in putting a spare bed in the room for the one night I asked for it. The room service was acceptable, it took longer than the promised time, but it was good quality.",2,3,1,1
"Dishonest staff, poor value for money
Coming from Australia, i am used to hotel staff being honest about things that are left behind by hotel guests. I accidentally left my Gorrillapod (camera tripod) and universal adaptor in my hotel room and called the hotel after I had checked out and none of the staff reported them as found. For a high-priced hotel such as this, that was definitely disappointing and unforgivable! The service in the hotel was very poor with the concierge accepting a 10 dollar tip yet not even helping with getting our suitcase into the car. The room was very underwhelming considering the price I paid, the beds were too high (thank god I am tall) and the bathroom was so tiny. Being new to San Francisco, I wanted to be as close to the Wharf as possible, but really this hotel does not give any particular advantages (i.e. the view from our window was terrible). I hate this hotel with a passion and I would deter anyone from going here!",1,2,1,1
"Terrible Hotel
I am surprised to find such poor quality from an Embassy Suite Hotel. I expect better from the Hilton brand. I stayed at this hotel 11/13/12 to 11/17/12. I spent 4 days here for business. The food was terrible for the seminar. Each day the afternoon snacks were hard and dry. The pastries in the AM were also dry. The strawberries were mushy. The coffee was never refreshed & quite bitter. They had very loud work being performed outside our conference room which was very distracting. As for the dining facilities, the flatware had terrible residue & under the lighting was quite disgusting. A simple wipe off prior to set up would have made the presentation better. I spoke to the front desk. Nothing was done about it & the next morning the same condition was found. Some of the cooked to order food at the breakfast buffet was cold. One of the breakfast cooks was rude and also helped himself to the tip jar when the other cook was out of the area. The dinner cooks and dinner waitstaff were great which is why I rated this hotel higher than one. The maid service didn't come on my last day and my request for more towels never arrived. Also, it is not a great place if you have to work in your hotel room as it is quite roudy in the lounge each night. As nothing was done when I mentioned the poor condition of the flatware & I was quite busy with the seminar and work to do at night, I chose to send a written complaint at the end. The manager contacted me and told me because I wasn't planning on returning then he couldn't do anything for me. I I will not pick this location for next yr's seminar. I will go to Chicago or D.C.",2,1,-1,1
"Clean rooms, soft beds, great staff
We got a great deal through priceline and were able to get a room with two beds. Sure the rooms are small but it's Chicago, we expected this - especially for the price we paid. Rooms were clean, the beds soft, linens nice and there was plenty of hot water. No kettle in room but there is coffee and tea in the lobby. I ate breakfast several times in the restaurant downstairs and found the service fantastic and the food good. The staff at the hotel were extremely friendly and helpful. The bathroom sink is certainly flawed and really needs to be changed. The closet isn't huge but there are hangers and a couple of drawers to put your clothes in so that solves having to leave your bag open taking up space on the floor. 
It does take about 10 minutes to walk to Michigan and bus 66 will take you to Navy Pier. Take the taxi to the orange line for $5 then the subway to Midway Airport to save some money. Saw the Shanghai Cirque show - thought it was cirque du soleil but it isn't. The foodie tour was awesome. 
Having just spent 10 months on the road in Asia, I found this hotel very satisfying.",4,4,0,0
"a huge dump....stay away
my first impression was walking in the lobby and the girl behind the desk arguing with a customer about room service.....then I requested a smoking room and she put me in a non-smoking room.....room was adequate, but old and grimy.....and guess what? the keys sometimes worked and sometimes not...order room service? not for 15.00 for a cheesburger...good god...whole place seemed cheap and unfriendly.....proceed at your own risk",1,1,0,0
"Fantastic service and location
The Conrad is in the heart of Indianapolis, within walking distance of anywhere in the downtown area. The gym and locker rooms are great, with a steam room and sauna. There is a spa/salon on the 6th floor and two restaurants on the first floor. The rooms are very well appointed too. I've stayed here multiple times and all of the rooms have a couch and armchair along with the standard desk chair. The bathrooms have a great shower and separate soaking tub.",5,5,0,0
"very disappointed and over-priced
bathrooms dirty - spilled coffee-looking stains on the door of the bathroom (on the inside), dirty toilets with stains inside, bugs flying in bathroom; overall bathroom dirty and cramped; toilet paper dispenser in awkward position; shower/tub very out-dated and dirty; would have expected glass shower walls as in most ""luxury"" hotels and in hotels where we're paying $200+/night; there was no light in the shower area so it was very dark while showering with the shower curtain closed, only one fluorescent light over bathroom sink - very harsh - why not update light fixtures?; bed sheets dirty, stained, with some kind of trash and hair on sheets after pulling top sheet up to get under covers; there was not even a comforter/duvet on the bed, and when I called down to the front desk to ask why there wasn't a duvet/comforter, I was told that Hyatt has changed their policies and do not put duvets on beds anymore; had to request extra sheets and blankets and actually did not get ""under the covers"" to sleep; inadequate seating area - for $200+/night - would have expected a loveseat... and refrigerator... most ""luxury hotels"" have these two things now - definitely need to add a refridgerator at the least; room lighting dim; elevators took too long - even though there were at least 5 elevators; room temperature hard to control - stayed very cold even though turned temperature up to 75, and vent was blowing right over bed all night - why position the bed right under the vent? also the a/c seemed to run all night long continuously - wasn't even able to turn the unit completely off or come on intermittently. Could not wait to be done with conference at convention center so I could leave hotel! The only thing good about the hotel was it's convenience to the convention center. Felt that too much money was spent on lobby remodeling, which should have been spent on guest rooms. Guest room dresser that tv was put on looked outdated. Also, definitely need to have a in-room safe!! Not worth $200+/night!!",2,2,0,0
"Not Impressed
The hotel overall was fine, but I had several problems with my room:
1) There was hair all over my bathroom floor when I arrived. I called housekeeping to have it cleaned and then left for dinner. When I arrived back at the hotel 3 hours later the floor still had not been cleaned. I was told there was a mix up with the room numbers.
2) The sink would not drain...it took an hour for it to drain after I washed my face.
3) The soap dish next to the sink looked as if someone had used the soap to remove their makeup and then placed it back on the soap dish...which was then never cleaned.
4) The shower went back and forth between hot and cold water. 
On the whole I was unimpressed with my stay, and the response of the staff to the issues I was experiencing. I won't return to this hotel during my next business trip to New York.",2,2,0,0
"Does the Job
We stayed here for 3 nights and arrived at about 11.30 at night. The lobby area was pretty shabby looking, but we were aware that the hotel is undergoing renovation, so we'll let that go. 
We were checked in and given a room, we'd requested twin beds but were given a double, they advised to come down first thing next morning to have the issue rectified, which they did do pretty swiftly. 
We had a strange room which took about 10 minutes for us to find with the help of 2 other guests, due to the design of the corridors it's hard to find what door is a room door or a cupboard and this room was camouflaged in amongst the lifts. Would've been nice to have been told that some doors are secret. 
The room was tiny, claustrophobic and hot as hell, not even being dramatic, it was designed for the comfort of borrowers. The bed must've been one of those 3/4 beds and there was no room to put the cases without having to perform amateur acrobatics to navigate. The bathroom was suitably small and the door was dodgy. 
Thankfully the twin room we were moved into was much mucccch nicer. I think it was on the side of the building and had a really good view up the street. It seemed huge and airy compared to the previous room and the bathroom was also bigger with a bath and shower combined. The TV had quite a few good channels but I think they turn this off at about 2 - 3 am as the TV just suddenly white noised. 
You have to pay extra for the internet, not sure what it was, but I remember it was pretty steep. We survived without the wifi. 
The location was great and absolutely makes the hotel, right near Times Square and a Subway station about 5 minutes walk away. We didn't spend much time in the hotel at all as there's so much to do in the city, at the end of the day all you need a hotel for really is a place to crash out and recharge, which the hotel did the job for.
The staff were pretty helpful and dealt with the room change request quickly, I think it was a manager who was floating about in the lobby and we were asked on several occasions if everything was alright, which was nice. 
I understand that housekeeping need to clean the rooms but we were pestered quite rudely to get out so they could clean the room on a couple of mornings, it must've only been about 10 - 11am if that, luckily we'd learnt to put the safety bolt on. 
We also had to use the luggage store twice, once for the room change and once for holding when we checked out. The labelling system is good with the little ticket to I.D. your luggage, but the man was pretty rude and grumpy, surely customer service staff should be approachable?, he also asked almost outright for a tip which is hard to ignore even though the service did not deserve it.
All in all, the hotel was pretty good, I'd probably stay there again once the refurbishment is completed. I'd say this hotel suits people who come to New York to see the city and are out the majority of the day, just using the hotel as a crash pad.",4,3,-1,1
"Omg never again
These are the smallest rooms in the city.
Travel there often and have stayed at many places. The absolute hands down worst place to stay
Hallways smell like skunk 
Hookers next door were fun until 2 am 
Party picks up in am where the smell of pot filled my coffin of a room
Never again.....",1,1,0,0
"stained floor, cheap shower
I have stayed in this hotel a few times over the last few years. The hotel has gone down in quality a lot. Too many guests have stayed in this discount hotel. This time the room I had featured big stains on the floor, the amenities like shampoo and conditioner now hung in big containers on the shower wall, beds tired, and so on. This is still an inexpensive hotel in SA with a great lobby (old bank bldg), free internet, and a free breakfast, but certainly not a first class hotel. By the way, the only parking available is valet so park in city garages a block or two away. They are much cheaper!",2,2,0,0
"The Second Times the Charm
We first stayed at the Rittenhouse last summer. We stayed here again in March and we will certainly be staying here again. 
On our first trip we had a few incidences that left us somewhat disappointed in the property. Once we arrived home, we received an email survey. I generally ignore those because it seems most often you give feedback and you do not receive any in return. However, given our experience at the Rittenhouse, I felt it prudent to provide feedback. So I filled out the survey and included my name and telephone number. I never expected to hear anything back. I was, however, contacted by management. I discussed the positives as well the less positive aspects of our stay. The gentleman listened intently and assured me that if we stayed again our expectations would be exceeded. 
I was so impressed by this level of service, that is truly lacking today, that we stayed again this March. The hotel truly did exceed our expectations. The staff was so friendly and attentive. The room was wonderful. What we loved the most were the things the staff did to make our three children feel welcome.
When we first arrived there is giant treasure chest that each child could select a toy from. There were cookies and milk left in the room one night and beautiful poster of the Philadelphia skyline that the children could color. There were small robes and the cutest small slippers our children loved. They brought a step stool to the room so our youngest child could reach the sink in the bathroom. 
The location is the best in the city. We love to stay on Rittenhouse Square. The park is so beautiful and you have easy access to everything in the city. We love on Saturdays there is a small group of farmers and vendors who set up tents to sell produce and other homemade foods.
We will certainly stay here again on our next trip to Philadelphia.",4,5,1,1
"Very overrated
I booked this hotel because it had such a high ranking and so many good reviews on Tripadvisor. So I was pretty disappointed to say the least. First the woman at checkin was hardly friendly. Then we went to our room to find it like an oven and with a wonderful view of a brick wall and no natural light. The bedside lamp wasnt working, and (worst of all) there was hair in the bath. Yuk. Moved to another room where it was also very hot (only thing to do was to turn of the heating and wait for it to cool down - couldnt open a window). The smoke alarm went off around midnight (doesnt anyone check the batteries on these things???), dodgy bedside lamp, terrible pillows, and a whole host of other minor but annoying maintenance issues, like power outlets not working etc etc. The TV reception was lousy, the TV remote didnt work properly, the towels were old and thin, and there were no tea/coffee facilities provided. I cannot for the life of me fathom why it has had such good reviews - I certainly wouldnt rush back.
Oh and a message for ALL hotels - if you are going to bother providing bathrobes, how about something actually long enough for anyone over 5 ft tall?",3,1,-2,2
"Average hotel in a convenient location for San Jose
You can't miss the Doubletree if you are heading south on 101. I've seen it many many times but never stayed in it, and somehow expected it to be rather grander than it actually is. It's actually fairly average; the rooms are large and boxy - mine had 2 double beds; one was plenty enough for me, and was comfy and had good pillows, neither too hard nor too soft. However the room was facing 101, so the traffic noise never really stops. Having said that it was more noticeable than loud. The bathroom was clean and there was plenty of hot water from the shower. The wifi was fast apart from peak times when it slowed down a bit.
Breakfast was the usual buffet and was perfectly acceptable although pricey at $18. I didn't try the restaurant etc. There is a shop in the lobby that sold a variety of useful stuff (I wanted a road map and they had a good one) and stuff you might have forgotten like toiletries etc. There was a pool although being December I didn't try it. Parking was extortionate at $12/night but fortunately I could park within walking distance for free.
I'd use it again simply because it is close to the office and easy to get to/from the airport. It's not luxury but it does the job.",3,3,0,0
"this is worst ive ever experienced
Please dont stay here. Smells, dirty, cable didnt work, pool was out of order , ice machines dont work and did I mention it smells......Good location next to restaurant.",1,1,0,0
"Spacious Room
We enjoyed staying in this hotel. It was a huge room. Sheets were changed daily. Breakfast room was very small, but standard and nice options. Location was good. Close to a nice mall and also to the airport. One important negative factor is you can hear the footsteps of the person walking in the room above. We could even hear him/her unzip the luggage. We didn't experience any rude attitude, on the contrary all the personnel was polite and attentive. The parking lot is small, but its valet parking anyway.",4,4,0,0
"Amazing
Nicest hotel I have stayed in.......start with the breakfast and it just keeps getting better after that.......beautiful hotel........manager's reception each night for 2 hours and the nicest people working that I have seen on the road.......no brainer to stay here!",5,5,0,0
"Pretty Enjoyable Stay
The hotel was in a great location! Close to Little Italy, The Harbor, and The Gaslamp Quarter. The room had free internet which we appreciated. The room was comfortable with a great view of flights landing at Lindbergh airport. Our only complaint was the narrow parking garage. We were warned in other reviews but experienced 1st hand how narrow it really was. When exiting the ramp was so narrow we had an accident causing noticeable damage to a rental car. Other than that, a great stay!",4,4,0,0
"Would go back to this hotel again
We were in the new section. Room could have been a little bigger but was nice and clean. Appreciated the space in the vanity area. Would have liked a flat screen TV but how much TV do you watch anyway in a hotel. Had to laugh at the shower head because I remembered a review where the guy said it was low. I confirm. It is low. We are not tall so it did not bother us. Another plus : it is dog friendly.",4,4,0,0
"Close to central park, good location, BIG hotel
I'm a boutique hotel guy and typically avoid big hotels like this, but conferences are sometimes easier to attend when you stay at the big hotels. In spite of the hustle and bustle of NYC this hotel finds a way to manage it well. The front desk staff, bell hops, and concierge's manage the lobby very well. Never have to wait very long for anything.
The rooms are great if you stay on a renovated floor, so always request a renovated floor when you go. I'd rather take a queen bed on a renovated floor than a king in a room that is not, k?
You are walking distance to quality meats, a GREAT steakhouse. Get reservations there, you'll love it if you love steak.
Also I love the proximity to central park, makes it easy to go for a morning run as well, and check out the sights.
The hotel bar sucks, don't spend a lot of time there.",3,4,1,1
"Small but very clean and in a central location
San Francisco is expensive.
Once you get past that, this hotel is a great stay.
We paid around 140$ for one night.
The rooms are small but very clean, staff is friendly, the beds are great, breakfast is a bit disappointing.",4,3,-1,1
"EAT A BEAN BURRITO WITH EXTRA JALAPENOS BEFORE BED
Don't panic, I will explain the burrito with jalapenos. First the hotel looks like it is under repair with the scaffolding that is all around the hotel. When you arrive at the desk, you will find someone friendly, but unconcerned. A robot would have more interest. Their parking is not integral to the building and across the street and down about 100 yards which is difficult hauling luggage for a family. Then the biggest shock was when you opened the door to your room and thought you opened someone's closet instead. Welcome to Manhattan where the rooms are small, the prices huge, and everyone has their hand out. The room was 2 feet wider on each side than the queen size bed. The closet is only for hanging something up and their are no drawers. If there were a dresser, it would have to be in the shower so you could walk to your bed. The bathroom is so close, you almost don't have to get out of bed, however the bathroom is nice. On the thermostat there is a sticker stating the if you do not move around in the room, the temperature will go up or down 6 degrees depending on the season. There is a motion detector over the door at the foot of the bed so if you want to be warm during the night, you need to toss and turn constantly, hence the reason for the jalapeno and bean burrito just before bed. When i got awake and was cold, I had to wave my arms to get the heater to kick on. I decided to eat in the room so I called room service. No one answered after 10 rings. I went down stairs to the restaurant to eat and after standing there waiting for someone to show up for 3 or 4 minutes, I went down the street to eat. Breakfast is put upon a counter top in a group of skillets with lids which is great if you are one of the first people to get to it. The counter is not heated so the food is barely warm for the days I went at varying times. I do agree the chocolate chip cookie was the best part of the stay, but this is a Hilton, not a bakery. I stay at Hiltons because I expect them to be consistent and represent the BRAND everywhere. As I have said before in other reviews, this hotel degrades the BRAND and the other Hilton properties. My suggestion is to sleep in your car. It will only cost you about $50, you have about the same amount of space, and you don't have to wave your arms and legs to stay warm, and it saves time. Your clothes are probably all ready in the trunk.",2,2,0,0
"Courteous Staff - Teeny Rooms
The Doubletree by Hilton Times Square South is located in the Fashion District, not far from Times Square but not really in it either (despite the name). It's a short 2 - 3 minute walk to Broadway. The staff was very courteous, and that includes everyone there that I had contact with. I had a room with 2 double beds and it was surprisingly small. In fact, although there were 2 beds, I truly don't know how 2 people would manage in that room as I found that I was tripping over my own stuff, and I was just one person staying for one single night. There was not a closet in the traditional location as you enter the room. Instead, there was a semblance of a closet toward the back of the room and half of it was occupied by the ironing board (that should give an idea of the size). When I took the ironing board out to use, I could no longer sit at the desk because the chair needed to be pushed fully in for the ironing board to be extended. To give some idea of the narrowness of the room, if the bathroom door is opened, I couldn't get around it to get to the door - it had to be closed. There was also no real place to put my carry-on roller board. There was a standard folding luggage shelf, but it couldn't be opened without blocking something else. The bathroom was ok - relative to the small size of the sleeping area, the bathroom was big. Also, I checked the window more than once to see if it was open as it was very loud from outside traffic. That was a little surprising as I was on the 20th floor which I wouldn't expect to be particularly noisy. I have stayed in the Hilton that is actually in Times Square, and didn't experience any issue with noise there (however the last 2 times I stayed there, the rooms had a powerfully bad odor, like the rooms were being cleaned with old rags that had not been washed). Would I stay at this Doubletree again? The staff were courteous, and the location was relatively good. The price, however, was quite expensive given the room size. I would equate this room to more of a Club Quarters size, and would say that relative to other NY hotels I've stayed at in the past 12 months (3 other ones), this one should be priced in the low $200 dollar range.",3,3,0,0
"Needs lots of repairs/upgrades but location is great
Front desk, valet staff, and location were excellent. The street is quiet but its still DC and you can easily navigate yourself around town.
The room was - for lack of a better word - gross. The couch was dirty, the pillows were peeling, the chairs were stained. The floor needed to be replaced. The bedroom looked like it had a new bed but the chair and the headboard were stained. The furniture desperately needs to be replaced.
The layout of the room is very tiny because the building is older but I think a lot of upgrades are needed to make this place worth a second stay.",2,2,0,0
"Handy Location
Check in was slow and the staff not as friendly as the Hampton at Willowbrook Mall in Houston. The room was good and clean but elevators were slow. When I booked the room I wasn't told there was an additional $15 parking fee which is annoying. The best thing about this hoted is its location which is within a short walk to the Alamo and to the beautiful River Walk.",3,3,0,0
"really, beyond compare
My wife and I both travel a great deal for both business and pleasure. Due to an association with AMEX we typically stay at an RC or 4S. Our limited experience with Sofitel is that they vary greatly property to property. The Sofitel Philadelphia is exceptional. All staff were attentive without being intrusive. Suite, linens, toiletries etc, etc all top notch and clean. Hotel is quiet while at the same time has a fun lively atmosphere. Location is perfect. Did not have a full meal but cocktails and small plates were great. Highly recommend.",5,5,0,0
"wonderful home away from home
we enjoyed our visit very much...room was wonderful and the people made us feel like welcome guest.... we will visit again",5,5,0,0
"3 bad day in San Jose
The carpeting was FILTHY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Staff was advised each day, nothing was done. They could have cared less.",1,1,0,0
"Don't valet your car!
We valeted our car at the 59th street entrance. The staff left our car on the street for 30 minutes before taking it to the garage. (Based on their own records.) Our car was returned to us the next day with a crushed rear bumper. They hotel has refused to take responsibility. We expect far more from a reputable hotel. Because of the Helmsley our wonderful weekend in NYC was ruined. I would not recommend this hotel and warn all guests to never valet their car.",1,1,0,0
"Horrible from the Onset
Check in was a clusterf***, no one greeted me and I had to step past a gathering of 5 or more people to even be addressed. The room was horrible- TV is fuzzy as though there is no cable. i phoned down to the desk and it rang and rang but no one answered. No irons or ironing boards in room as stated, coffee machine was there but all that was left for me as a new guest was decaf. I am supposed to check in the Omni in 2 days because everything was full, and that is *THE ONLY* reason I find myself in this dump. Getting a cup of coffee this morning, opening the cream only to find out it's rotten and hard inside. This is in the ""breakfast"" area. Do not waste your money, I have spent extensive time in Houston and you can definitely find something nicer than this for your money.",1,1,0,0
"Overnight stay on a budget
The price is what makes this hotel attractive. For about $50 you get a small, fairly clean room in a decent neighborhood. There is absolutely no parking available - anywhere! There are fun places to walk to and the neighborhood feels safe. The noise level is HORRIBLE, though. I felt as if I tried to sleep on a freeway overpass. I kept checking the window, certain that one of them must be open!! That, with the steady snoring of the person in the room next door made for a sleepless night. Free tea/coffee and juice was nice in the morning - although I wasn't interested in the white bread and jam set out. Would I return? Only if a was dead broke - I need my sleep too much!",3,2,-1,1
"Good location but don't expect the moon
Let me preface this review by saying that I see no reason in the world that hotel prices in Washington DC should be 2-3 times what an equivalent hotel would be elsewhere in the country, so that fact sours my review a bit. That said, the location is very good, a couple blocks away from the Union Station Metro stop. No complimentary coffee for guests in the lobby in the morning but a Starbucks only a block away. Wifi is a disappointing $12.95 per day in the room but wireless is free in the lobby only. Excellent restaurant on site but $$$. Rooms nicely appointed although a bit on the small side, bathroom definitely way too small. Breakfast NOT included in room rate.",3,3,0,0
"Not sure about this place
We were able to check in early and it was nice. Checking in, the front desk agent was smoking outside and didnt introduce her self right away. No professionalism but what do you expect in a place like this. Walked in the room with 2 queen beds as we paid for and the room is really small. Noticed the pillows right away, it was small and not fluffy. The blankets and comforter was the plain one, it doesnt have to be like the ones the resorts have but at least the type of comforters Comfort Inn or LaQuinta would have. The room was clean and the bathroom. Once I pulled the comforters down to check the sheets there were several hairs on the sheets on both beds. They provide soaps on the sink and tub but only give you one small bottle of shampoo. When my husband asked for more towels he was questioned and advised there were some in the room. FAIL! The staff was friendly, the free breakfast was mostly store bought. If you're just looking for some shut eye then its the right place.",2,1,-1,1
"Okay spot for the money
I spent two nights at the hotel and was expecting a little more. My biggest complaint was the noise from the street I stayed in 602 and it was really noisy all night long - street cleaners, garbage collection and people rummaging through the curbside trash for empties. I imagine all rooms on this side of the hotel (along Post Street) are probably just as noisy.
Other than the noise the hotel was good value for the money - I paid $115 per night. The hotel is a good location and the staff is friendly and helpful. The daily wine and cheese in the lobby is also a bonus.",3,3,0,0
"Terrible conditions, far from the W standard
I have stayed at W hotels around the world and while I feel the brand is over rated, especially domestically in the US, this hotel is just plain terrible. I come in at 9am on Sunday morning because I have a meeting at 10am. I dont expect to get a room of course so I am not surprised when I get to the front desk and the guy at reception informs me that my room is not ready. He asks for my phone number and lets me know that he will call when it is ready and directs me to the bell man to leave my bag. The bell man just looks at me, motions for my bag, takes it away and hands me a receipt, totally unenthusiastic he is there. I go to my meeting, then get lunch, then go to the MoMa the MoMa closes at 5:30pm and still no call. That is right over 8 hours and no call. So I go to the front desk and the girl working there just looks up at me, obviously not happy she is there and asks what I need. I tell her that I came in the morning and that I was supposed to get a call when my room was ready and havent gotten one. She doesnt say a word, does some typing then hands me my keys. No appology, barely even a hello and not even direction to where the elevators are which arent easy to locate. Total failure of customer service. 
I go get my bag, same deal, absolutely no friendliness at all then head up to my room. I open my door and immediately hear the AC at the far end of the room. It hums very loudly with a consistent ""CLACK"" noise. I also notice that the walls as I enter the room are all banged up with scuff marks. The room is small but that is typical NYC. There are two windows one of which faces directly across the U shaped building out to another room on the other side so that when both window shades are up you will see each other in bed. The entire state of the room is distressed. Everything is beat up, everything is patched up with different shades of white paint and all the furniture is dented, scratched and beat to hell. I walk in the bathroom and immediately notice mold on the ceiling. There is no fan in the bathroom so that is an inevitability. I see the toilet and it looks like it is from a public restroom, you know the type that has no tank, just a big metal gizmo and a large metal handle. Well I sit down and as I lean back to sit upright I immediately am stopped by the sink which hangs over the toilet partially so you have to lean forward when on the toilet. I get that NYC will have small rooms but the sink is massive. They easily could have used a sink 2/3rds of the size and it would be been plenty big. To top it off the sink has almost no edges to rest any of your toiletries so that massive size is pointless. Beyond that the sink's tub is not a simple square, instead it juts out where the faucet comes out and the faucet is tiny so that when you wash your hands you have to rub them against the side of the sink tub to get water on your hands. There is further patching in the bathroom a metal grill has its small holes filled in various places with white caulk from past repairs. It looks as if whoever did some work in the bathroom got some on their hands and just wiped it off on the grill.
Be sure to look at the pictures I posted to see just what a sorry state this place was in. In every way this place failed to provide even a decent level of hospitality. I am a starwood gold member and I stay at starwood properties all over the world and this was the worst by far. I previously stayed at A Loft in Brooklyn which was less expensive and much better. I was greeted very warmly and even though I came in at 7:30am on a Saturday morning I was given a room right away that was light years better then this dump. The location of this W is nice, better than A Loft but personally I will tell my company to book me either at A Loft or somewhere, anywhere other then this terrible place. 
Do yourself a favor and AVOID this place.",1,1,0,0
"decent hotel, special touch
Fine hotel with a big clean room for me and family on a one-night stay. 
Hotel gets bonus points for the following: When we checked in late afternoon, they sent me to a room that was not made up yet. I returned to the front desk, notified them of this, and was promptly given another room. That room was not ready yet either. Finally, the third room was clean and ready. Each time, I returned to the front desk, I didn't raise a big stink, only notified them of this, and each time they were very apologetic and tried to right things immediately. Done and done. Later that night, much to our surprise, management sent a bottle of wine and assorted fruits and cheeses to our room for the inconvenience.
A tip of the hat to management of this hotel, and for the proper treatment one rarely gets from a hotel nowadays.",4,2,-2,2
"All Style, No Substance.
This is a beautiful hotel. The bed was comfortable and the view from our room was lovely. Those are the positives.
These are the negatives. First, there seemed to be an electrical problem in our room. Most of the outlets only functioned occasionally. My husband woke up to a dead cellphone because the outlet he was using to charge his phone had stopped working at some point during the night and I was zapped trying to plug in my laptop. We stayed here for 5 nights so we were disappointed to see there was no fridge or coffee maker in the room, both seemingly basics in the hotel world these days. There are ice machines on every floor, but no ice bucket in the room, so we had to carry our glasses to the machine whenever we needed more ice. However, as others have mentioned, the biggest annoyance were the extra charges. They charge an extra $15 per day or $50 per week for Wi-Fi on ONE device, which we begrudgingly purchased. I was working in the room one morning when housekeeping came. The book in our room mentioned ""Grab n Go"" coffee and pastries in the lobby, so I brought my laptop with me to give the lovely housekeeper some space. It didn't even cross my mind that this $300 per night hotel would charge for this and I had left my purse in the room. Yes, I could have charged our room and I felt like an idiot putting the banana back, but I would have felt like a bigger idiot paying $2 for a banana. When I sat down with my coffee I was dismayed to see the Wi-Fi was no longer available outside my room and I would have to ask for log-in info to use the free Wi-Fi in the lobby. I felt so foolish and panhandled I just went back to my room. Your money is safer on Eddy.
We were not impressed and will not return.",2,3,1,1
"Elegant city stay
From the moment we arrived in the stylish foyer of the Waldorf Astoria, we were treated with the utmost grace. Smiling, willing staff made us feel very at home. Stylish decor which funnily enough was very similar (a hotel version) to our own house also made us feel very at home! The beds were incredibly comfortable, the room spacious, the location perfect. My only complaints would be the lack of turndown service at night (I do always look forward to a chocolate on my pillow at night in hotels) and that the yoghurt/Musli ordered for breakfast was far too sweet (however I do find most things in America too sweet, so I guess this is normal). Loved Chicago, loved the hotel - we would highly recommend that you don't even bother looking elsewhere! Perfection.",5,5,0,0
"I can't recommend this property
This property is below average for a Holiday Inn. As a HI Platinum member I say at Holiday Inn's at least 80 nights a year. The restaurant staff was not customer friendly. Got my breakfast and dinner orders wrong. The food took way to long to arrive. the ""breakfast buffet"" only operates on weekends according to the staff. The room needed repair and the bathtub drain was clogged. When coming to Columbus, try another hotel.",2,2,0,0
"Rooms at four thirty Friday & Renovations
Visited for 2 nights in November, Friday/Saturday for shopping trip. We had to Wait a long time to get our rooms. Arrived at one thirty, which was too early for even one room. We got keys at 4:30:(, finally. Rooms were a very decent size for this excellent Delaware street location next to Michigan ave. ---rooms were in need of renovation overall, but they were acceptable - and beds were extremely comfortable with quality sheets. Downstairs bar and restaurant are dark, cozy spaces. Lunch at restaurant was well done. Check in is a hot disaster, apparently a temporary issue until feb or march. If you don't mind a temporary desk and NO grand entry, then check in here. But I would put my money towards another spot until spring 2013.",3,3,0,0
"Repeat customer
We have stayed at this hotel for the last 4 years for the Festival of Lights on the Magnificent Mile.
I like the ease of getting off I-94 onto Ohio St. and then directly into the parking garage underneath the hotel. Easy walking to all the shopping/restaurants on Michigan Ave and beyond.
The evening Managers Reception was nice on both Friday and Saturday. Breakfast was also included with made to order omlets/eggs your way besides everyother hot and cold breakfast items you could think off.
The beds and pull out sofa were comfortable.
The down side was internet was not included ($9.99/day) and we could hear people talking through our air vents.",4,4,0,0
"Unusuall charges
We chose this hotel due to close proximity to a family event we were invited to. We spent there one night only. The service was OK, room was modern, clean and very spacious. To my surprise we were charged for using the in-room mini bar, which I know we didn't use and they put a credit hold on my credit card almost the triple cost of actual charges. The credit hold supposed to be released after about a week or so.... We travel a lot but this was the first time a hotel put such a high credit hold on my credit card and I have never been charged for anything I have not used, in this case the room's mini bar. Also if you are a light sleeper, be aware of the Chicago Fire Station across the street..",2,2,0,0
"Dump.
While the location of the hotel is very good that is all it has to offer, the rooms are terrible, the shower barely worked and we had to wait 24 hours for someone to come and fix a broken plug in the bathroom sink. The beds are just awful, in fact you are probably better off sleeping on the floor. 
Yes it's cheap and no you will not want to spend your vacation in your hotel but you still want somewhere comfortable and this place is anything but.",1,1,0,0
"Comfortable hotel, reasonably priced
A good hotel with a great location,convenient to restaurants, the theater and the subway.
Rooms are clean and well-kept. And all of the staff is kind and helpful. The breakfast area is small but food is good and plentiful.
I have my third stay there coming up soon.",4,4,0,0
"Do not recommend - this is NOT a 4 star hotel...Not a deal....if you can, go somewhere else
This was a terrible experience. Service was awful.
Do not pick this hotel. I hate writing reviews like this, but I would want to know how bad the service is if I had to make a hotel choice. I am shocked that this hotel is ranked as 4 stars because of how poor the service and amenities are. There were no booklets to describe the services offered at the hotel. I called and asked for one and was assured that one would arrive, but no one brought one. The room service took over an hour to arrive, and after I called they put me on hold for over 5 minutes. The people who work the phones do not speak English well so when you call for questions, they cannot assist you because they do not understand you.",1,1,0,0
"Great service but average rooms
Overall was happy with my stay at the hotel Allegro. We mentioned their secrete social media word after following them on twitter and received a free bottle of wine complete w nice glass sparkling and still water bottles along with dried apricots, olives, candied walnuts and a chicago picture frame. also was compd a free movie which was nice considering they charge 15$ to watch! 
Enjoyed the friendly reception, free am coffee and tea and free pm sangria, wine and local beer. 
All those things made the stay pretty great. In terms of the room itself, it was very average if not a bit on the poor side. It really was pretty small and plain, the sheets were old and low quality, the bathroom was VERY small and the tv actually stopped working (naturally after the obscenely expensive movie rental). I checked out the back of the tv and the high def cable had been make-shift glued into the slot and was falling out. After fiddling with it for a while it worked (haha).
overall a fun stay but would try someplace new next time...",4,3,-1,1
"Very good but bellboys/concierge were rude
Stayed here over New Years 
Excellent location
Lovely bar/reception area
Rooms are fine but beware if you even slightly knock something from the mini bar it gets charged to your account. No complimentary snacks/water. Iron and board in room - always handy. Ice machine on floor - always handy
Concierge was condescending and considering i'm well travelled I found it unnecessary. The couple before us wanted to go to the statue of liberty and they got their tickets. When we asked to go she said there was no point because it would be way too busy - even though the previous couple were still standing in the lobby. We ended up getting tickets and it was fine so i'm unsure what this was all about.
Bellboys were ridiculously rude. We put our luggage in the holding area because our flight wasn't until later and when we needed something out of it they acted as though it was difficult and lumped their way around saying 'do you realise it makes alot of work for us when you need to get something out of your bag' - sorry but isn't this your job!! 
Reception staff were friendly/helpful.
Just to note - i never really complain so for me to be annoyed about something it takes alot. Sorry Intercontinetal but your concierge and bellboys need a lesson in customer service.",4,2,-2,2
"Hate the nickel and diming
We booked this hotel through priceline and got a great price for one night. The room itself was huge but what a waste for just wanting a bed for the night. This hotel was indeed suites......a huge sitting/working area with a decent sized flat screened television, along with a microwave and small refrigerator. There was also another decent sized flat screen TV in the bedroom. The nickel and diming part is that there was not free wireless internet access in the rooms and we got charged for parking. Granted, it was only $7, but it is still the principal. We checked in after 10:00 pm and there were three painters down in lobby area painting doors. I am guessing that they were in the middle of upgrading the place. We heard no airplane noise so at least our room was well insulated.",3,3,0,0
"Awesome hotel
We stayed here for four nights in June. There was several bad ratings, so I was a little skeptical. The hotel was clean, staff friendly, location was perfect. The breakfast was amazing, no continental breakfast, chef made omelets with all the fixings. Would recommend and stay here again.",5,5,0,0
"Bad experience
The best I can say is that the hotel room was very comfortable (we stayed in the spa-suite). However, the service not so much. The first two days there was no hot water and I had to call the front desk to inform them. They fixed it within an hour but the same night..same thing. They send another engineer to the room and fixed it. Very inconvenient. The food from room service is not good at all. There was a big water stain on the couch in the room. And after all was said and done, not even ONE complimentary breakfast...they just replied: 'we will inform the management' - guess that is a talking point they were trained to say, and often.",2,1,-1,1
"NIce hotel, great location
Great location by being across from Grant Park, subway is not that far either. The room was nice and looked revamped. The bathroom still looked outdated. Biggest complaint was that you could actually feel the cold air from the outside coming in through the windows. The heating system is a little archaic, but it did the job. Staff was nice and friendly. Had to call housekeeping at 5pm because they didn't make up the room yet. Despite some of the shortcomings of the room, we would definitely stay there again. When we are i Chicago, we aren't in the room that much anyways. The pool area is large and my son enjoyed the pool.",4,4,0,0
"Great hotel convenient to theaters!
My husband and I were planning a trip to NYC and wanted to use our HiltonHonors points. I booked the Hilton Garden Inn site unseen because it required fewer points than the New York Hilton (where I usually stay). I will never stay anywhere else again! It was clean, well-run, and very convenient to all the plays we had booked. The last day of our trip I returned to my room and went to the safe for my iPad. It was not there! I doubted myself about putting it in the safe, so I thought it had been stolen. I called the Guest Services manager, Joanna Butcher, and she and a security person were in my room in 5 minutes. They took all our information and headed out to investigate with housekeeping, etc. In 10 minutes she was back with the Asst. Front Desk Manager, Alfredo Inoa. He asked me if I had ""Find my iPad"" on iCloud. Long story short, he took me to the business office where I accessed my account. My iPad was IN the safe turned sideways against the side wall. None of us had seen it in there! They were so happy I ad found it and so was I. These two people were just an example of how nice the staff is in this hotel. I was very favorably impressed and will stay there on all future trips!",5,5,0,0
"I was sadly unimpressed with the hotel
i only spent one night at this hotel before flying out of lax the following morning. I was happy to be so close to the airport for an early flight so in that respect this hotel is very convenient. However there were several different events going on at the hotel and their was a long wait just to get on the elevator. From watching the elevators it appeared that at least two of the elevators were not currently working or operating and one of the other elevators that we ended up on got stuck on the 7th floor and took several minutes of people slamming on buttons before it continued. After watching the way other people were slamming on the elevator buttons these problems may not have been the hotels fault in the end. There were different elevators for the parking vs the room floors which seemed to confuse other people staying there. The parking alone was a pain as there was nothing to tell you if there were any spots still available on any of the floors so we drove around for a good ten or fifteen minutes just trying to find a spot and there is an additional charge of 25 dollars for one night of parking. We tried going into the bar for some food and drinks and after sitting at a table for five to ten minutes without anyone coming over to take our order we decided to walk down the road to try somewhere else. We asked who we thought was the concierge at the concierge desk for directions to a store and after he gave us directions that apparently included a back alley and another less then attractive road, the actual concierge came running out telling the other worker no that was not the way to go and they did actually want to see us again and make it back alive. So be careful who you ask for directions. The room was average overall, it was clean and the beds were comfortable so it was about all we required it to be for one night. Only drawback was we seemed to be in a corner room that must have been near some type of utility room because there was a lot of machine type noises that kept coming on and off.",3,3,0,0
"Great place to stay with family, convenient location
We had a wonderful time in SF while we stayed at this hotel. We chose it because of its close location to the cable car, Chinatown, and Union Square. The concierges were the best I've ever interacted with, especially Bill Sutton (the chef concierge) and Hilga. I called them several times from various locations throughout the city and they always offered excellent advice. The hotel was extremely clean and well run, and all of the staff were very friendly and warm. The pool was a big reason we chose this place, and my kids (6 and 16) both loved it. I would definitely stay here again.",4,5,1,1
"Never Again
I guess the old saying you get what you pay for is true. I did get a reduced rate because I am a Wyndham employee but this hotel is awful. I picked it based on the previous reviews. We stayed two nights only because that is what I budgeted our vacation for. The faucet in the sink was dirty, carpet coming up in the corners, pillows were so flat, some of them even had places that looked like they had gotten hot, Ac was not good the first night, hot all night, the next night was ok. It is not in a good neighborhood, but they do have it gated off and only one way in and out and a security guard, but it looks scary around there. Hardly anything for breakfast.",1,2,1,1
"Good stay
Overall a good stay for the money at this hotel. We stayed in a regular room and it was spacious. The room was clean and cool upon our arrival. We had been told our room would be right next to our daughter's room but it was not - they were just a couple doors down. The hotel staff was very friendly and helpful. Plenty of towels and great water pressure!! The room had a damp feeling when we first walked in but that soon went away. Breakfast was exactly as promised and they made sure everything was fully stocked until the very end.
Our biggest complaint was that there was only one family channel and not many cartoons (we had our 3 YO grandson in our room). Not a huge complaint but next time I will order a suite so we can have a separate sleeping area so we are not disturbing those trying to sleep.
Overall a good stay - just not overly child friendly.",4,4,0,0
"Hilton Bayfront
This our first stay and we were very pleased and impressed with the service on all levels. The Vela Restaurant, though a somewhat limited menu, was outstanding, service impeccable, and food was cooked and presented to perfection. The flatiron steak was juicy, tender, and correctly cooked. The eggplant curry had a nice bite of spicyness and absolutely mouth watering. A must try on the dessert menu was the crem brule trio......three small portions to share; mango, rasberry chocolate, and blackberry. We repeated the following night. The room was clean and well kept, though we were disappointed that the king rooms all came with a chaise lounge......made it hard for two to sit and relax............and, no towel bars but hooks. I guess that turned out all right, but towels dry more quickly on bars. Other than that. the view was spectacular and walking distance to the Gaslamp Quarter..........though one could pass that up. A mixture of unkempt buildings and restaurant/bars.",5,5,0,0
"Wait a few more weeks
This will be a lovely venue when their construction is completed. Right now the lobby is being redone, as are the meeting rooms.
Service/concierge were very helpful & supportive. We had a problem with banging pipes in the wall during the night and while they tried to help, there was not much they could do but offer to move us.",3,2,-1,1
"Very poor
As soon as we walked into the lobby we knew we were in trouble. Smelly hallway, smelly room and banged up furniture like I've never seen in a hotel. See picture. Event afer our very late arrive we when out walking to find a new hotel. or is it that we had the worst room in the hotel???
I would never recommend this hotel. OK there is a kitchen maybe that was the only positive.",1,1,0,0
"Macy's Parade
This was our first trip to NYC with our four teenage grandchildren. The staff went over and beyond in helping us with the ""secrets"" to finding a good spot to view the parade. Although 6:00 am was a little early. When we arrived, the day before the parade, our rooms were ready at 8:30 am. The bellman, front desk staff, and others were excellent. We will stay there on our next trip
to NYC.",4,5,1,1
"rooms a bit dated, reception great, housekeeping varies
We arrived at the hyatt after a very good experience at the Chicago Hilton (see other review) and because both are 4 stars, we had high expectations. The service at the reception was excellent, and we were allowed an early check in at 1200pm. Also we were given a room with a view of the lake on the 10th floor for no extra charge. It was also hinted to us that if we open a Hyatt membership, the internet fee will be included. We did so. In short: great reception experience.
The room service changed our thin blanket to a thicker one after seeing we used two blankets and the room was always clean. The coffee machine makes 1 cup of coffee at a time, and there is no fridge in the room. Mini-bar prices are ridiculously high. There is a TV that does not broadcast HDTV, and all channels looked very blurry. The remote control was also not fluent (perhaps low batteries). 
The thing that bothered us the most was that every morning, room service knocked on the door for some reason. The first day, we were asked if we needed our room cleaned, to which we answered 'yes'. It *is* an odd question to ask. The other times we didn't answer, and they did clean the room.",3,3,0,0
"Super dirty. Stay elsewhere!
We are seasoned travelers, and were shocked at the dirt and condition of this hotel. The room was dirty. The light plates and door were grimy, dirty towels left in the bathroom, tile floor not swept or mopped. The desk area was sticky and had beverage rings on it. Very disappointing. 
Desk personnel was friendly and efficient, that was a plus.",2,1,-1,1
"If you value your life don't stay here.
This motel is in the worst area of Jacksonville, Fl. We had two rooms, one for my husband, granddaughter and myself. The other one my son stayed in. 3 hookers and a pimp knocked on his door at all hours of the night asking if he was looking for a good time. There where comings and goings all night as the room upstairs from us was dealing drugs. The bathroom was so dirty we didn't want to use the shower. The next morning we couldn't wait to get out of there. The pimp even had the nerve to ask us to drop one of his girls off. If we didn't prepay I never would have stayed there.",1,1,0,0
"Reward Stay - Just OK
I'm a Hilton Diamond member and booked two nights on Hilton Honors points with my wife and son. The points required were steep, 70K (vs. 40-50K) at other Hilton upper end properties. The overall hotel is very nice....From check in, the spa, and the restaurant. My problem is for 70,000 points and being Diamond status----I was expecting more than a view of an old brown building with no sun exposure in the room. I almost felt like they stuck us in this room because we were traveling on points. The bathroom was nice....but the two queen beds were just OK. Actually the mattresses on the bed were not as nice as other Hilton properties. As a Diamond member, I am used to great views on a top floor of the hotel, at least free continental breakfast (if not full breakfast) and access to an executive lounge.....even the Embassy Suites has fruit,beverage and a snack waiting for me on my arrival. Although I we did get some comped cookies upon arrival...our only other comp was a 15% discount at the restaurant and two free drink coupons. If this is the best hotel in the Hilton chain.....I just didn't get it. Don't get me wrong, I suppose if I ""qualified"" for a room with a view, and enjoyed some extra perks that are gratuitous at other Hilton properties...I would have enjoyed my stay more. Overall, the common areas of the hotel are stunning though.",4,3,-1,1
"Disgusted
Absolutely disgusted with this hotel. Came back after lovely day in LA and room had been flooded. Carpet in room was wet. No-one had advised us, so when we walked into room and kicked off our shoes, our socks were immediately wet. Lucky didn't have anything on floor. Went to reception and lady was very apologetic, but when spoke to manager he did not even come out of his office to apologise even when I made numerous complaints. Finally got a free breakfast and moved rooms with no upgrade might I add. Would never stay in this hotel again.",1,1,0,0
"small room, good location
I stayed here with my mother and 2 y.o. son. The room itself was fairly small but able to accomodate my need to open 2 luggages out of 5 luggages that we bring. But then not a lot of space to move around. The bathroom was pretty small as well but there is a small bathtub, so you can still soak in after a long day of walking. 
The room was cleaned everyday. I had a problem with the room key, that every time we got in it wont open so we had to go back down to the lobby (we stayed at 12th floor). The reason that I got everytime was the programming wasn't right (c'mon!!!). Overall, the staff were friendly except one lady at the receiptionist desk who couldn't be bothered and looked so reluctant to answer my questions on how to input miles on my frequent flyer that partnered with BW. 
The location is really nice. Just around the corner you arrived at Hershey's and M&M's world. A few blocks down you can get to Madame Tussaud/Ripley's Believe It or Not and also Port Authority Bus Terminal where you can take coach to Woodbury Outlet. Pretty good location!",3,3,0,0
"Avoid this motel
Room was rundown, old carpet, dark. Bathroom door had water stains on door. Bed was very hard, like sleeping on a box springs. 
Room was two bedlengths wide, with a 21"" TV, hard to see TV. Over half of channel didn't work.
Breakfast was not mentioned at checkin and saw no indication of one when I caught shuttle to pick up rental car.
Only good part about this place was shuttle driver was friendly and very helpful.",2,1,-1,1
"good location, typical comfort inn
This is just minutes from Universal Studios so it was very convenient for our visit there. The beds are not quite as comfortable as what I am used to in Comfort Inns but nonetheless, it was clean and quiet with courteous staff. Bathrooms ares huge with a very nice standup shower...no tub but that was fine with me",3,4,1,1
"Excellent inn near Space Needle
Great location to visit Space Needle and EMP Museum. Service is excellent and free internet access. The room is really clean and the space is large enough. It is a little far away from the downtown but there are several buses going to downtown Seattle. And those buses take you to downtown shopping center like in 5 min.",4,5,1,1
"Awesome stay
Leon and Linwood at the Front Desk where very nice and pleasant young men made sure I had a pleasant stay the whole week of my stay. The breakfast was ok However Holiday Inn Express should have another type of breakfast meat for those who do not eat pork . The shuttle bus driver was a sweetheart ( Mr. Tyrone ) . The Hotel was clean the rooms where nice . I will definitely recommend family and friends to stay at the Holiday Inn Express Baltimore Stadiums.",5,5,0,0
"What a great find!!
After looking at prices in NYC at hotels, I was a bit hesitant to book ANYTHING under $300.00 but wow what a great surprise...First of all, when we got there , we were upgraded for free to a junior suite after booking a deluxe double.! Definitely a nice touch!! Although, the hotel building is old, the room was clean and in mint condition. It had all the extra touches. The next morning, the toilet clogged so we called the front desk. They had someone up there within 5 minutes!! Very nice!! As far as the reviews go for the complaining of the musty odor in the hallway and the elevators taking long....well...yes, it is an old hotel so what do you expect?? The important thing was the inside of the room and that DID NOT smell ....and the elevator?? again, one elevator and old building so it is to be expected. Not much to do about that. Big deal....I will be back there very soon! My partner and I love to go out in the city and not have to drive home so this is IT!! Oh yeah and the subway is right there!!",4,2,-2,2
"Great location
My boyfriend and I traveled to Washington in July and we loved the location of this hotel. It was steps from a metro station and had lots of shops and restaurants in the area. It was a lively and fun place to be. However we did have two problems: 1) There were loud trucks that passed by the hotel and cleaned the streets late at night keeping my boyfriend wake. When he talked to the staff at the front desk they gave him attitude about it. 2) I had a number of red bites on my legs and arms after leaving the hotel. I think they might have been due to BED BUGS but I cannot be certain.",3,1,-2,2
"Good Hilton Stay, right next to light rail.
This is a decent Hilton. It seemed slightly understaffed but other than that it was alright. The place is neither dated nor new, pretty average Hilton. There is a parking fee ($20?/night) and Wifi/Internet fee ($13.95?) and breakfast is on the more expensive side, but there is a Starbucks inside for coffee and morning snack, if you are not into a $20/per person breakfast. There is also a Denny's right down the street.
The best thing about this hotel is that it's very close to the airport. They have a shuttle that runs every 20 mins or so, and its right next to the light rail, which takes you to various stops including Chinatown and down town Seattle. So if you are there for a short time, this is a great location to take off from and see Seattle (the views from the train are pretty nice).",3,3,0,0
"Bed Bugs
I wanted to like this hotel. The location was convenient for me. Unfortunately, there were bed bugs in our room. They have covered the box springs and mattresses, but that is not enough. Also, we came back one day at 1:30 in the afternoon. Our room was not ready. Then next day we came back at 4:30 in the afternoon. The room was not ready. I would not stay there again.",1,2,1,1
"SPG is a Huge Disappointment - Again!
As a Platinum SPG member, I booked Sheraton Universal using points. I was traveling with my adult son and made it clear when I made the reservation that I needed two queen beds, and if they had two queens available in a suite upgrade I had 10 free suite upgrades on my account. They told me not to use the suite upgrade because the computer would assign a suite, so they just did a platinum upgrade and reserved the suite with two queens while I was on the phone. I also told them I was celebrating my birthday and doing the VIP experience at Universal (which was awesome. I highly recommend it). Five years ago there would have been chocolates and a nice note in my room just for staying there as a platinum member, but those days with SPG are long gone. Now they don't do anything special, even for your birthday. This time, I got a suite on a low floor with one King bed and a roll away, used coffee cups and water bottles in the garbage, and it was obvious someone has used the sitting area and left notes on the pen-pad. They told me there were no rooms available with two queens and implied I should be grateful they upgraded me to a suite. I didn't care about the suite, I cared about two beds. After a long, physically exhausting week I had promised my son the heavenly bed so I ended up sleeping (or should I say not sleeping) on an uncomfortable cot for my birthday. This is not my first bad experience with SPG when using points. In fact, it is typical. What surprises me most is that I pay for rooms in starwood properties 7 days a week, most weeks of the year. Often there are better hotels available in the area I am in but I stay loyal to starwood because of the rewards program. Then when I try to use the points (usually a special occassion or vacation) I get far worse rooms than what I typically pay for, and I am treated like I should be grateful for the ""Freebee."" Like I said, this is far from my first bad experience using points, but it is my LAST bad experience. For my birthday I am treating myself to something I have been considering all year, switching to the Hilton. With the number of nights I stay in hotels, I will be Diamond in three months!",3,1,-2,2
"management does not care
How can Hilton allow this hotel to be a franchise. Management just does not care. Booked a room for 4 nights, requested a king bed. Arrived early in the day, only to be told no kings were available, even though my convention did not start till the next day. Restaurant was closed for remodeling, very limited foodservice during my stay. Waiters at the Media bar were awful on all three of my meals.
Complained to Jesse, manager on duty. He promised to get me a different room during my stay. Called and called, he never returned my call. On checkout, requested to speak to a manager, told Jesse would be in later and would call. That was 3 days ago and still no call back. At checking, they tried to charge me for using the mini bar, never touched the food in the mini bar, seems to be a common complaint at the hotel. 
The hotel management does not care about their guests, only care about selling big convention packages. Hilton should be ashamed, there should be more to a Hilton Hotel than a fancy lobby.",2,1,-1,1
"Pretty Cool- I was leery at first..
So we booked this for my birthday. Of course we waited until the last minute but I am kind of glad that it happened. The hotel itself if very cool- They just don't build them like that any more... The valet was very prompt and courteous.. The front desk staff was very professional as well. The barkeep was very friendly and we liked her... Ok here come the downsides. 1. The Pool- It is tiny and when we were there was full of very badly behaved children whose parents seemed to have abandoned them. The grounds needed a bit of work but when the brats, I mean children left, the water was nice and refreshing. 2. The room size. I have had rooms in NYC that were larger than this one and it only had a full bed that was rock hard with only 3 foam pillows... Ugh.. The BF and I laughed that we could bounce quarters on it because it was so hard. 3. The bathroom is TINY. And before you say anything, I realize that it is a historic hotel. But it was very clean and only blocks away from everything. Plus we overlooked the grounds at the Alamo. It was very cool. We will stay again and see how it goes.",4,3,-1,1
"An exceptional experience from check-in to check-out
The service, environment and restaurant/room-service food was exceptional. From check-in to check-out, I was treated like a VIP and found the experience to be exceptional. Although I was traveling on business, I would certainly return with my family and recommend this establishment to others.",5,5,0,0
"Absolutely Atrocious!
I was shocked by the quality of this hotel. My sheets had holes in them and so did the towels. The bathroom tub was dirty and most of the pillows looked gray instead of white. The room looks like its from 1975 but with a flat screen. The location is great but my stay was super unpleasant.",1,2,1,1
"Great location but pricey
We expected hotels in New York to be expensive, so we tried to find the best for the least amount of money. Our travel book recommended this hotel and listed it in the cheapest price bracket. At $256 it was more than I'd ever pay for the same hotel in a different location, but it was nice and in a great location. They tried to give the lobby a swanky appeal, but the hallways and rooms were a little less glamorous. Still, it had some character and was clean and comfortable. There wasn't an abundance of space in the room, but I expected that from a Manhattan hotel. The best part about the hotel was the location. We were able to walk to Macy's and Empire State Building, not to mention all the glitz and excitement of Times Square. The staff wasn't overly hospitable, but overall, I would stay here again.",4,4,0,0
"I will definitely be staying again.
I've stayed at this hotel twice and I have been pleased both times. The rooms are well sized for New York City. The decor is up-to-date and well maintained. The location is very good - close to many attractions but in a fairly quiet area with plenty of restaurants and small stores. The breakfast area is nice and spacious and there is a good variety of food choices. The mattress was OK to me, but some of my co-workers found them to be too firm. The only thing that was bothersome is that the elevators are very, very slow.",4,4,0,0
"DONT LEAVE YOUR CC WITH THEM
We made the booking with Expedia so everything was pre paid. Upon arrival they asked me for a CC just in case of any extras. I gave them my debit card details. At check out I asked the Front Desk agent if there were any charges to which he assure me that no charges have been made to my DC, there were no extras AT ALL. 
A month later I get my statement and see a charge for USD 70. I tried contacting them, sent emails to the Hotel and to Ramada HO, I got no reply at all. 
Basically they stole me USD 70. There were no extras, the hotel didn´t even have a minibar to be able to spend money on. I also checked with them before checking out. 
Stealing money from your guests is not such a good idea.",1,1,0,0
"False advertisement
The hotel is clean, the rooms are basic hotel rooms, but the ammenities could be better. It was advertised on priceline as including a free breakfast buffet and free parking. When we got here and checked in, we were told that we would have to pay an additional 10.00 per night for parking. When we asked about the free breakfast, we were informed that if you don't book through their website, you don't get the free breakfast. They want you to pay an additional 13.00 per person for the breakfast! There aren't a lot of fast food choices in the area either.The hotel itself isn't too bad, a little old, but clean. If you need a hotel in this area, I would only book it through their website - save yourself all the extra charges.",2,1,-1,1
"Lovely Place!
I want to give it five stars, because it was incredible! The only complaint I have is the street noise -- but I know that comes with older, historic hotels that were not built with that in mind. Overall experience was so amazing -- the service was definitely worth mentioning. The staff was always nice, pleasant and accommodating. Our room was large with a walk in closet and a seating area with a couch and two chairs. We had the executive room and it was well worth it. And the bed -- truly awesome!!! We melted into it! The lobby, where we got to watch the ducks each day, is beautiful and ornate with plenty of seating. The piano plays in the lobby to set the atmosphere and give an overall nostalgic feeling. There are shops in the hotel that I really enjoyed, a spa, exercise and pool area. It is truly a grand hotel and is within walking distance to Beale St. and surrounding sports arenas. We had the breakfast buffet one morning, and it was so-so -- not my favorite at all. They need to season the food -- it was bland. I would recommend this place as the top place to stay in Memphis!!! The ducks are a major plus and it adds to the charm of this beautiful hotel.",4,5,1,1
"Avoid
I stayed at this hotel in June 2012. When I turned down the bed at 10:30 pm there was blood on the sheet. I called the front desk and they came and changed them. The key card would only work one time and every time we left the room we had to go to the desk and get a new card to get into the room. The toilet overflowed in the early morning hours. We called the desk and they brought some towels to soak up the mess on the floor and gave us a key card to a room down the hall and we had to use that room to shower and get ready. It was so inconvenient. I will not stay at this hotel again! The management did offer me a complimentary room at any of their hotels.....thanks but no thanks.",1,1,0,0
"Great staff
We enjoyed our one night in this hotel - the room was very comfortable and large and well appointed. The staff were amazing - there is no such thing as 'no' in this hotel. There is a supermarket nearby so we could buy stuff and make pur own breakfast - it was a welcome change. Highly recommended!",5,5,0,0
"Horrible Service
The product itself is great. Comfortable and clean rooms, well located. However, the service is extremely disapointing. The employees almost ignore guests and are sometimes very rude, especially the valets. Check-in was cold, the clerk did not even look at us in the eyes. None of the employees that we encountered in the hotel during our stay noticed us. Service at bar 10 was ok...The only employee who was friendly and efficient was the one answering the calls from the rooms. We did not feel welcome in this hotel. Absolutely not what you would expect of a Starwood property.",2,1,-1,1
"A very elegant, refined property in Central Park
The hotel has really shown vast improvement in every area. My (basic) room was spacious, immaculate, and luxurious right from the enormous flat screen tv down to the absolute comfort of the linens. Service was impeccable (especially Fatima at check-in and the whole crew of doormen.) The location is unbeatable---near lovely Central Park and the best dining in all of Manhattan. 
This was my 5th visit and by far the best. It was a flawless stay and I can't wait to return. Truly a 5 Star experience! Well done.",5,5,0,0
"An average, older Embassy Suites property
I have stayed here twice in the past 9 months. This is a traditional older Embassy Suites. It is organized around an atrium, and because of that it can be noisy at times. We were on the 7th floor (top floor) and had the least noise there.
We did not have a terrible experience here by any means. It is a heavily used hotel, shows its age to some extent, but is by no means a ""ghetto"" in my experience.
They have a manager's reception here every night, including weekends, which I have never experienced before. The snacks were plentiful.
Staff were friendly and helpful and not at all in short supply. My children used the indoor pool. The restrooms near the pool were completely clean and totally acceptable.
We stayed on a Friday night and there were a number of larger groups at this hotel which contributed to the noise. 
On the northbound segment of this trip I stayed at the ES Savannah Airport, which was gorgeous and by comparison makes the ES Jacksonville look like a faded lady.
That being said, I think a decent and safe night's rest can be had here.",3,3,0,0
"Rude Front Desk Staff
Be careful to check your reservation confirmation if you book through Hilton.com. I clicked for a King bed with breakfast included and received a Double bed room without breakfast for more money. Also, the front desk staff is very, very cold and rude. The room had a running toilet and broken panel on the air conditioner. Expect a 1 to 2 star experience. Hard to believe this is a Hilton property.",2,1,-1,1
"An affordable hotel in the heart of Hollywood
We stayed at this hotel for 12 nights and we had a great experience staying here. The hotel is conveniently located near Hollywood Boulevarde and the metro is only 5 minutes away. Across the street are a few shops and Starbucks. The free Wi-Fi and breakfast are great bonuses. The breakfast is tasteful and sufficient to start the day and is prepared fresh daily by the wonderful kitchen staff, especially Marieta who always looked after the hotel guests' needs. The rooms are spacious and clean and the staff at reception are always friendly and helpful. The rates are affordable considering that the hotel is located in the heart of Hollywood and it offers free Wi-Fi and breakfast. We would definitely stay at this hotel again.",5,5,0,0
"An excellent hotel, hands down
I come to San Diego every other month for work. Over the years, I've stay at many hotels throughout the Sorrento Valley area. My favorite is the doubletree in del mar. I stay here every time I come to San Diego for business and for relaxation. In fact, I am writing this review from its room right now. 
1) Easy access to the freeway. 5, 805, 56. 
2) Close to the Torrey Pines reserve and the beaches
3) Several shopping plazas with restaurants nearby
4) Free Parking
5) Clean, modern rooms, just completed renovation months
6) Beautiful outdoor patio to relax with a drink. Next to the outdoor pool and jacuzzi
7) Excellent on premise restaurant, quality breakfast buffet
8) Great service
9) Free warm chocolate chip cookie",5,5,0,0
"Excellent room, and location
Although the entrance to the hotel and the lobby are not that enticing, the room was first class, spacious, clean, with a very comfortable bed and adequate furniture. Kitchen facilities were fine, with free tea and coffee provided. Well located. you can walk to many attractions, including Broadway.",4,4,0,0
"Improve the restaurant and I'll return. Hotel itself is a 4
First of all, I could not locate the restaurant on TripAdvisor otherwise I'd review it (the restaurant) with zero stars. 
The hotel itself is fine. The lobby is upscale for a Quality Inn. My room and the furnishings were older, but well maintained and in good working order. They initially put me in a room already occupied which led to a awkward encounter with the occupant as I walked in on her. They also offer refrigerators however the one delivered to my room didn't work.Other than that my 3 night stay was without a glitch when it came to the hotel side of the business. Without the restaurant I would give the hotel a 4.
The breakfast buffet was very good for the room price. However, the restaurant for dinner is a joke. Please note the service was great, the staff friendly, and drinks in the bar very reasonably priced. It's the food. First night was pork chops, mashed potatoes, etc. Chops were OK, mashed potatoes were poor quality instant with NO attempt to improve them. Just plain with a little glop of gravy. Tried the mozzarella sticks the second night as an appetizer. How hard are those? - Drop them in the oil, and serve them hot. Mine were luke-warm at best and I suspect heated in a microwave. I asked about soup of the day, the server's response was ""it's canned."" That folks says it all.............. I ate there a third night but won't even bother writing about it.
I could excuse the hotel for the above paragraph except as noted here numerous times there is nothing around the hotel except industrial/commercial areas. Meaning if you don't want to drive to eat you're out of luck. The Village Inn next door closes at 3:00 PM....
If you have other dinner plans, or intend to drive to a restaurant, then I highly recommend this hotel. The price is great, the breakfast excellent, the service friendly and helpful. I cannot, however, excuse the restaurant after eating 3 dinners there.",2,2,0,0
"charming little place
went to fells point for a birthday party and stayed at the Admiral Fell Inn, and what a quaint little inn. We had a room on the 4th floor corner that overlooked Broadway and Thames street couldnt have been more perfect. old but with alot of charm. the noise was a little bothersome from the street but what did i expect, saturday night at fells point? we were given a bottle of wine upon checking in, and after some research, i could buy the same bottle for 4.99 which i thought was a little cheesy but would stay there again.",4,5,1,1
"not up to Westin standards
I specifically picked the Westin, because I have always loved the hotels. This hotel appears to have been some other type of hotel that has been renovated or was cheaply done. The bathrooms are tiny, the door barely clears the toilet and the tubs has mildew on the tile. The ""heavenly"" shower might be good if there was some water pressure. The fan on the AC shut off after 20 mins, so there was no way to block out the noise in the hallway.The common areas are nice, but the hallways are in poor repair. There are stains in the hall carpets and beat up walls. They upgraded us to the Executive Level, so I can only imagine the rooms on the other levels. 
The Executive Lounge was very nice and had a great breakfast. The gym was also nice by hotel standards. The quality of the room is a shame since this hotel is in a great location. I will no longer trust the name Westin.",2,2,0,0
"Average motel with $8 parking fee
The property is starting to show it's age, carpets are not very clean, musty smell hits you once you enter the room, linens and towels are relatively clean. No microwave and refrigerator in the room, that's not what you usually expect from a decent Comfort/Quality Inn, there's a coffee maker though. When other guests in the adjacent rooms use their restrooms you can hear the running water and toilet flush noise so loud that it interrupted my sleep twice. Wi-fi speed is terrible. Breakast is the only good thing here. Front desk staff are pretty friendly too.
The $8 a night parking fee was a rip off, most properties in the area don't have a parking fee and I've stayed in at least 3 other properties in Hotel Circle who do not charge a parking fee. So for the parking fee I'm not gonna return.",2,2,0,0
"Sleek modern oasis in DTW
We absolutely love staying here...especially whenever we have any flights from DTW. The hotel is best in area and has own security terminal into Delta terminal! You cant beat that...it has a nice restaurant bar with decent food and drinks. I agree with everyone about charging for internet is ridiculous but more and more hotels are doing it...(btw in europe every hotel charges for internet) but hopefully this hotel realizes that free internet is a nice perk for your guests!",5,5,0,0
"Think outside the room
I just came in to write a small review about my stay at this hotel and was flabbergasted to read the review from Allen k. I stayed there last night and was given a room price of $89.00. I personally enjoyed my stay. Beds were great, even had 4 pillows on it, room and bathroom were clean. I wouldnt consider this hotel outdated. The breakfast was superb too. Far from coffee and dry Danish. I think that Allen k needs to read more than just the terrible.yes the hotel is showing age in some areas but I'm in the construction field and saw many newer additions during my stay.
I would and will recommend this hotel to anyone travelling to Jacksonville.",5,3,-2,2
"Great if you get a deal
the hotel is in a great location. The beds and rooms are comfortable and clean. The rooms are very small (but it is nyc afterall!!). I find this hotel to be $$$. If you find a sell off deal, book it - but you can get comperable hotels for less. It is a solid 4 star in my opinion.",4,4,0,0
"elegant
What a beautiful hotel!
Rooms are small, and the views are not all on embassy row as advertized- my room faced the garbage bin out back. $47.20/day to park your car. wow! nice location- almost a neighborhood.",5,2,-3,3
"Our Recent Stay At An Amazing Hotel
My wife and I recently stayed at the Tryp Hotel. When we checked in we were immediately taken to our beautiful, modern room where the beds were amazingly comfortable, the bathroom spacious and a great flat screen TV. Before dinner, we had their wonderful martinis and a great selection of Tapas. The next morning we enjoyed a delicious buffet breakfast. All of the staff were well trained and very courteous. The parking garage was right across the street. My wife and I both agreed that from this point forward, this is our hotel of choice in New York City. Roger and Nancy L.",5,5,0,0
"Great location, service, value
We'll definitely stay again. Staff is pleasant, welcoming, and extremely helpful. Great restaurants, nightlife, and a 7-11 surround the hotel, so you need not venture far if you choose. Hotel is small enough that you even get to know the staff. Don't think I'll try another hotel in Chicago. Too easy!",4,5,1,1
"Pleasant hotel
Had a great stay at the hotel but the only issue I had was with the Bistro. Very slow service and they had a tendency to get the order incorrect. Lots of potential for the Bistro because the food is great once you get it but this is an area they can work on.",4,5,1,1
"Musty phone booth
This is not what you would expect from a HGI. The building is so narrow that almost all of the rooms (X003-X008) are near the elevator. Every floor has just a single hallway that separates the elevators from the rooms. The first room that they gave me smelled like a musty gym locker. I was then moved to a higher floor where things were better. Nice people at the front desk, but the hotel was very strange. At $500/night with taxes I expect more.",3,2,-1,1
"No redeeming features
I was really excited about staying here but I have to say was disappointed with my stay. Booked the hotel through an online site and I may be paranoid but I'm sure they reserved the poor rooms for these bookings. On check-in they gave us room overlooking a bunch of air con vents and not much else else. I could see into the next rooms bathroom from the window which was not cool. I went back and asked to move and was offered an upgrade for an extra charge. I had already paid and was not going to pay more as the room they gave was nothing like the description or photos. We did finally get moved to something slightly better view wise but still small and dingy. The bathroom had no area for toiletries and was dark and tiny. The walls are so paper thin you could hear a pin drop. Overall such a poor experience. I guess money talks at this place at this place but they sure don't have the service or facilities to back it up.",1,2,1,1
"It was fantastic.
Im a textile lover. I collect antique textile and stuffs, and in this place they display fabrics, a very nice fabric and they really know how to display it. 
What makes me disappointed is, I have been requesting for every room in the same floor because we have kids and old people, then they still put us all in the different floor..
apart from it, the service was great, the hotel was clean, close to convience store. just.. the breakfast is quite boring and for 25usd per person I think its over priced, but overall this hotel was just nice.",4,3,-1,1
"Wow - what an experience!
Hudon is an amazing experience, quite unlke any other hotel in The Big Apple. 
The interior is not light well - but that is 'part of the experience'!! the rooms are (well, the one we had with 2 x double beds) was minimalistic, clean lines and all amenities were excellent. 
The real high light was our visit to the Terrace Bar on 15th floor after dark. 
It was a magic time. No 'bar stools and counter' here......there were trees in huge pots lit with decorative lights, wisteria covered pergola and each area for customers was private and there were loungers, hammocks and huge cushions to sit on. We looked down Madisson Ave., and broadway and right out to the river. The whole of NYC at our feet and we were far from the madding crowd as it were.
Although we felt like Ma & Pa kettle the staff were good to us as we goggled at the Y & B people swanning past us as we lay on our loungers sipping Cognac Sours!!. .
Definitely not a hotel for an 'over night stop' it is a place to loose yourself in and 'go with the flow'........a hotle I will always remember.",4,4,0,0
"Great location
This is a lovely hotel and centrally located. Great restaurants and shopping within walking distance. Easy to hop onto the subway and go to a White Sox's game. The room was a good size. The only drawback was that we were put in a room right next to the elevator which was extremely noisy. Otherwise, we had a fantastic stay. It would have been nice to have a fridge and kettle in the room. Also, the Corner Bakery restaurant was fantastic for breakfast and a quick bite to eat.",4,4,0,0
"Great Location Lousy Rooms
The hotel has a great location, walking distance to Times Square, by Subway, N, Q, R lines, building has a Starbucks, one building to famous deli Carnegie. They have top of the line digitized elevator system, you almost never wait for the elevator. The hotel has an impressive lobby with very comfortable seating. Their concierge services are great. Unfortunately the positives stop here. The front desk services were very poor, the staff was almost rude, always less staff than needed so you wait in long lines. The staff seemed tired and overworked. The rooms are very old, torn and stained wallpapers, stained carpets, doors in need of paint, old bed frames, aged bathrooms, poor plumbing, though large rooms, updated TV and comfortable beds. It has potentials after a good renovation.",3,3,0,0
"Lots of perks for staying at The Magnolia Dallas
I stayed at The Magnolia Hotel Dallas for 2 nights in March 2012. I travel frequently for business and as such, I often prefer to stay at one of the big chain hotels for the rewards points. That said, upon returning to Dallas, I would be happy to stay at The Magnolia Hotel again. The hotel is in a great neighborhood with lots of restaurants and shops, including things like a 7-11 and a CVS if you need any last minute essentials. The hotel has a nice free breakfast buffet and it offers milk and cookies at bedtime. I think it also had a complimentary evening happy hour, but I did not participate in that. 
There are a few other things I really liked about the hotel. The service was absolutely fantastic and every employee I encountered was super friendly. Everyone was warm and smiling and that can really go a long way when you are far from home. Another thing I Ioved was the free shuttle. The hotel has a complimentary shuttle service that will take you anywhere within a 3 mile radius of the hotel. They will even pick you up when you are finished. I took full advantage of that shuttle and made trips to a local movie theater and Target. Another thing that is worth mentioning about the hotel is the sheets. So many hotels have sheets that make a lot of noise when you are moving around at night and the sheets on the bed were so soft and quiet. That may seem like a silly thing to mention, but it really makes for a better night of sleep. I was upgraded to a suite and my room was nicely appointed. I read some of the other reviews of the hotel and I agree that the rooms were a bit on the dark side, but that was a not a big deal to me. Overall, a great stay, particularly for business travellers.",5,5,0,0
"My First visit to USA
It was a comfortable stay in Americas Best Value Inn. Not very far from the city center. But as a foreigner, I was a bit scared related to security. I stayed there eight nights with my wife but in the night I was feeling insecure. One night about 9.30 pm one beggar knocked my door violently. I saw from my window. I didn't open the door after some time he left. Perhaps he was drunk. The hotel should keep some watch on these types of people, particularly in the night. Breakfast was very boring. everyday the same sweet bread. I suggest they should improve the quality of breakfast and should keep on changing in alternative day. Otherwise it's a good hotel with a reasonable price.",3,3,0,0
"If you value your stuff or life do not go here
I arrived around 1:30 am on the day of my reservation and was told I could not check in without paying for another day because the day's audit was not ran until 5am. I had to sleep in my car till 5am. I also was scared out of my mind with all the drug dealers and prostitutes walking around asking for money or to sell me drugs. My a/c unit had to be taken out of my room while I was sleeping the next day. They pretty much walked right in, no knocking. I was without a/c for about 1hr and in Texas it's to hot not having one. I did not pay 94 dollars to be scared to sleep and be hot, not to mention have no privacy. I would not recomend this hotel to my worst foe. This motel was enough to make me never want to return to Texas.... Also the pool was closed, I wonder if that had to do with the nasty people staying there using it for a place to make money.",1,1,0,0
"Ugly hotel in a very dangerous area. Stay away.
The staff members were all very nice and friendly. For sure, I will not forget them. 
However, the Hotel is the worst I have ever lived in. You have a kitchenette but no kitchen utensil. 
The temperature in the room is around 80° F / 25° C (it is not a joke) and there is no conditional air in rooms. Only an electric fan. My window was near to a bee swarm so impossible to open it. And If you like cockroaches, you can book few days in this hotel, you will be happy. 
There is a breakfast in the description but in reality it is only on Friday, Saturday and Sunday…and this breakfast is so poor!!!!!!!!!!! 
To finish, the hotel is in a very dangerous area (if you do not believe me, look on internet the reputation of Wilmington in California). The staff asked me to avoid to go out after 7pm. The hotel is also so far from everything in reality It takes more than 30-45 minutes (more when there are traffics) to go to all beaches (Santa Monica, Venice, Laguna, Newport…). Do not believe anything in the hotel description. 
Stay away!!!",1,1,0,0
"Near San Francisco Airport Best Stay
we were looking for an close, easy and not compromise quality on our trip, the Hyatt Regency was a very good choice, the location, service, quality and courtesy met our expectations (although avoid memorial day week-end - they have a game convention there and is ""busy"") but not disturbing",4,5,1,1
"Needs updating and attention to detail.
We stayed here one night when attending an event in the Marriott next door. Check in was smooth. However, the rooms are very worn and the carpets in the hallway were dirty. The hot water in the shower was not that hot. The bathroom sink was clogged and when I called for someone to address it, noone ever showed up. We had to leave to our evening event so I never called again. Lastly, the room was not equipped with the sheets/blanket for the sofa bed. I had to call for that also. All in all, this hotel is not up to the usual Residence Inn standards. There are better options in the city at this price point.",2,2,0,0
"Review!
Avoid unless absolutely necessary. Very difficult location to find, not in any particular tourist area, well removed from most.",2,2,0,0
"07/18/2012 Stay;Will Never Stay In this Hotel
How Can this Hotel to get BEST WESTERN PLUS ???
The Staff is not responsive because they have issue msising some guest from airport; wait about 15-20 minutes. nobody even talk to us. finally got key,get in elevator. it is out of dated elevator,floor is bad. wait to get on fourth floor, the floor carpet is worst I have seen in hotel. it like dump. it like cheap Motel . fitness room is small without air,only have 4 to 5 equipments; it has only 1 ice machine,it is located first floor. how is that? room is really small,bathroom is smaller. only breakfast is ok. 
I will not recommend to anybody even consider this hotel. it is DUMP.",1,1,0,0
"I'm impressed!
I stay at a lot of hotels - usually Hyatt, Marriott and Hilton properties. And I am very impressed by the service level at this hotel. 
Everyone from the front desk to wait staff in the restaurant was fantastic. 
This is, by far, the best place to stay near downtown Houston. 
The manager, Peter, is great and amazingly helpful. He really knows the business and runs a terrific hotel.",5,5,0,0
"Can easily find better
Non smoking room smelled like smoke. Was ok, and staff were nice enough, but after a bit of searching found a much better deal 300 yards down the road at the motel 8. Check the coupons in the travel magazines. Can find it at the Austin Tourist Info centre downtown.",2,3,1,1
"Bathroom
1) Bathroom floor didn't look clean due to grout color. Some grout was white and appeared clean but some grout was dark and made me wonder whether it was clean or not.
2) Toilet flush is forceful and too brief to adequately clean the bowl.
3) The TV menu system is quite slow to operate and looks quite outdated. Compared with DirecTV, it seems archaic.
Otherwise the rest of my experience was good.",3,3,0,0
"Very clever yet comfortable
My husband had a conference to attend in Chicago so we decided to extend his stay and I would join him for the weekend. Having seen how fun his suite was on Skype, I looked forward to experiencing the ACME for myself. We are boutique hotel groupies and are always looking for cleverness and thoughtful touches. The ACME delivered solidly on all of our criteria. The suite was spacious with a fab view, the bed and bedding were high quality and extremely comfortable, the style of the suite was cleverly detailed without trying too hard to be hip, the breakfast offered high quality and inventive choices and we always felt welcome – no pretension from the staff in the least.
We enjoyed when a non english-speaking family asked us in the elevator how the name ACME was pronounced. It was hard to describe the ubiquitous and tongue-in-cheek use of the name simply... I'm sure they were even more confused after a long dissertation on the Road Runner...",4,5,1,1
"Great Value
I don't know about the other reviews, but I went recently and everything seems remodeled. The carpet and paint is new, the beds are nice and firm, even the entire parking lot was redone. I also paid by Credit Card so they must have installed it after the other reviews. They also have a nice Belize restaurant downstairs. Its obviously not 5 stars, but you get what you pay for and its a good value.",4,4,0,0
"Average hotel with small beds and changing water temp
The hotel is nice on the inside, and is centrally located. Unfortunately the rooms are mediocre, with small hard beds. The shower wouldn't stay hot for more than a couple minutes, nothing makes me more happy then having to shower in freezing cold water, wow. I don't see how this is rated 4 star if you don't have consistent hot water. The staff were good and very accommodating. The food at the hotel lounge was awful, greasy and they forgot the alcohol in my caesar. Would go elsewhere.",3,3,0,0
"Excellent service & great value
I ignored the bad reviews for this hotel on tripadvisor and booked it based on our previous, positive brand experience with the Le Merdien hotel group in various other cities. I am glad I did - this hotel is stylish, the rooms are very clean and the service is impeccable. Let's get one thing straight - this hotel doesn't claim to be a five star hotel, but it does deliver above and beyond its own class. We booked a premier suite, which is very spacious and has two seating areas plus a high table with bar stools, which you can use as a work desk (free wifi throughout hotel!) or dinner table. Beds are very comfy and breakfast is yummy. The couple of issues we had on the first night of our stay were dealt with politely and speedily: the TV broke down in the lounge area and it was replaced immediately - and upon our own request we got moved to a different room with no hesitation. 
The front of house (Cindy + team) has been wonderful and we are very grateful to them for making our stay this enjoyable.
In conclusion, if you are looking for a hotel with great prices, stylish rooms, courteous service and with nearby shopping (1min from the Galleria shopping heaven), then book this hotel.",5,5,0,0
"Hard to find, confusing garage, but good restaurant staff
I stayed here on a business trip, arrived in Dallas in the evening, and found this hotel difficult to find. The GPS took me through a number of residential areas, which could have been the GPS' fault but it made me laugh as I passed block after block of houses.
Check-in was smooth. There are many elevators and the underground garage is confusing. Make a mental note of where you parked your car. The room was fine, clean, everything worked. The best part of the stay was the staff at the hotel restaurant. I planned to get my dinner to-go. When they said dinner would take 25 minutes, I asked them to call me when it was ready. They offered to bring dinner to my room at no additional charge. They did this without attitude, which was great.
I saw the same employee at the complimentary breakfast the next morning. He recognized and greeted me. Again, a very nice personal touch. Because of this employee, I'd stay at this hotel again. Small kindnesses make a big difference!",3,4,1,1
"Not bad, but I didn't care for the surroundings
We stayed here because we were moving and this was the closest Hampton Inn to our house. After a long day packing up our belongings I didn't want to drive very far. I usually stay at Hampton Inns, and the hotel itself was pretty nice. The rooms were clean,and the staff were friendly. I really didn't care for the location - it's on the frontage road right next to I-10.",3,3,0,0
"Nice Hotel Great Location
The Novotel in Mahattan, at West 52nd st and Broadway, is very well located, near all the action of Times Square and the Theater District but not quite in the middle of it. The rooms are quite nicely decorated. Staff is attentive and courteous. Good experience in NY. Will be back.",4,4,0,0
"noise level sinks this place from 3 stars to 2 stars
Our refurbished room on the 3rd floor overlooked the street and was noisy as heck from late night revelers, busses, trolleys, an alarm clock that went off at 6 AM without us touching it, then 8 AM jackhammers on the floor above us. 
For a more quiet experience, I recommend avoiding the street-view rooms and asking for a room in the back, but not near the parking lot doors. And ask to be far from the construction. And keep your fingers crossed.
The neighborhood is borderline after dark. Unsavory characters wander by. Drunken partiers shout in the street. And you hear every vehicle driving by. Did I say noisy?
The front desk clerks were all helpful, but the lobby was a bit shabby. Our refurbished king room was clean and had relatively new amenities, but nothing out of the ordinary. It was a small room, with a cramped bathroom. The sleep number bed was fun to try but not any more comfortable than beds in other hotel chains like this. We didn't go in the outdoor pool. Too cold out, and I can't imagine it ever being warm enough in SF to want to go in there.
We paid 159 bucks plus tax for a Saturday night stay. The proximity of the bay makes that an okay deal for a weekend in the city, but I'm not crazy about the neighborhood, so the benefit was lost on me. And I didn't sleep well with all the noise. Were I to seek a hotel in SF in future, I wouldn't come back here. Good sleep and safety rank higher than proximity to the bay in my book.",2,3,1,1
"Nice hotel, dicey neighborhood, worst view ever
Stayed one night for work. Very nice lobby...appears to be taking a page out of the ""W"" book. First thing you walk into is the lounge...very high ceilings, trendy vibe...nice. Room was very well appointed, but extremely small. Also, I had the view of a brick wall from another building 4 feet away. If I hadn't checked in late in the evening (for only one night), I would certainly have asked for another room...I would make sure you double check upon arrival that your room doesn't stare out into a wall. 
Also, while very near downtown, hotel is a little off the beaten path...2-3 blocks to anything...folks walking around that area are a little sketchy.",4,3,-1,1
"I felt pampered!
Nice hotel on a small lake and few steps away from a mall( nordstrom rack, asks fifth avenue,...) and many many restaurants including magian, bonefish grill, champs, Harry and Issy's, seasons,.. The hotel service is what it should be: very welcoming, from the front desk to the room service. Employees were always smiling and asking if if everything was Ok. I was upgraded just for asking. I ordered room service which was prompt and excellent. Later, the person who took my order called to see if everything was to my liking and it definitely was. I had the hazelnut crusted seabass and the calamari. The hotel also has a fitness area overlooking the pool and the lake. Many machines with TV monitors, fruit, and a fridge with cold water bottles were free of charge. I did not have headphones. I asked and they gave them to me with a smiling"" certainly"". I loved the hot cider, hot tea and coffee available at the reception but above all I give them full mark for the nice clean rooms. It was very relaxing stay and if I come back to Indianapolis, Marriott North will be definitely the one",5,5,0,0
"Deteriation
This hotel has deteriated over the years. The room was very noisy, close to the elevator - I heard every guest even after being assured by the check in person that I was being given one of the best rooms in the hotel. The room smelled of disenfectiant and did not have a clean appearance. I will not stay here again.",1,1,0,0
"So, so stay
I would have to say that the hotel and the rooms are very clean but the majority of the staff is incompetent to give advice on where to eat, what taxi service to use and to say with certainty as to what time the shuttles run. If you plan to not have your own rental/personal car they are not clear as to what time the shuttles run, how far they will take you and if they will be able to pick you up at a specified time. The breakfest was terribly expensive for the qualtiy of food that was provided. For the amount of money paid for a nightly stay you should recieve a more cost effective breakfest.",3,1,-2,2
"What ruins a hotel? In a word;management
My wife and I have traveled throughout the world and occassionally one has a bad experience at a hotel, but regardless if it was the MIddle East, China, etc. at least you could bring up your concerns to management; at this hovel the problem is the management. Our complaints were similar to the ones already listed; breakfast area was too small, mix up with our reservation, rooms were never cleaned...However, when we brought this to the acting manager ""Kim"" she walk away from us into her office and said it ""was not an emergency"". The next morning she would not come out of her office as several other guests had concerns.
I wrote a letter to the general manager Robert and have heard nothing back; the same with the divisional and regional managers. We stayed here before back in 2009 and had a pleasant experience but, alas, things have changed.
There was a party/concert down the street and the partygoers were treated better than the guests. We paid over $20/night to stay while they parked for free. Why did they park for free? The front desk forgot to charge them a fee. The next day, the parking attendants had a pile of keys and we had to pick out our own keys on the honor system. We got our car back but who knows about the others? Did Kim care? Who knows? Maybe she is still hiding in the back of her office. There are countless good hotels in the Philly area to stay at instead of wasting your money at this dive.",1,1,0,0
"Stay away! Go somewhere else.
Booked thinking it would be as high of quality as other La Quinta hotels. It was not up to par. For the amount paid $156... it was not worth it. The hotel is super small. The lobby has a few tables and ONE bathroom for both men and women with ONE toilet. I did not even go to breakfast there. The bed was okay. The bathroom was clean. The room we got smelled like smoke even though it was a non smoking room. ALL of my clothes smelled like smoke afterwards. Horrible experience. The parking lot was shadylooking and small. There was glass around, indicating a recent break in. 
The pros: it is very close to the airport and to 6th street. That's it.
Overall: You are waaaay better off spending that money on another hotel that will provide comfort and a clean, safe environment to sleep in.",2,1,-1,1
"We'll be back!
My wife and I stayed here on Monday, December 17, 2012. It was our first visit, but not our last. The building is beautiful, the rooms are spacious & clean, and the staff is attentive. The hotel is centrally located in downtown Baltimore, and we were able to easily walk up North Charles Street to dinner at Sotto Sopra. If you're driving, use the Edison Park Fast 24 hour, indoor, underground garage at Fayette & Hanover, a short block and around the corner from the hotel's front door. We pulled in at 4:00 p.m. Monday, pulled out at noon on Tuesday, $20.",5,5,0,0
"Oh dear!
Unfortunately this hotel was one of the closest to the conference which we were able to participate and contribute. As a person who is involved in a relationship with another of permanent disability, I found this hotel to be less than top-notch! Although the AFL-CIO meeting was congruent with our TESOL conference, I believed that peeling wall paper, less than adequate towels, and only one trash bin in the room was inadequate.",2,1,-1,1
"All hat and no cattle
Another shining example of America's race to the bottom. I think that this hotel is seriously mismanaged. Yes, the architecture is lovely but the cold, unwelcoming lobby and lack of signage are missteps. When you finally check-in to your garishly decorated room, you will be overcome by the cloying smell of cheap air-freshener that is inescapable because the windows don't open. The interior designer should be indicted for crimes against humanity. The lighting is terrible, repeat, terrible. Hallways were filthy, hair in the bathtub was a real turn-off and no breakfast before 7 AM is inexcusable. On a positive note, the staff were cheerful and willing to help but seemed afraid or unmotivated to think outside of the box.",2,2,0,0
"Lacking quality, cleanliness and upkeep
This resort has the potential to be nice, but fell short in many areas. We were here this week during busy spring break, and I will try to avoid that in the future. First, you had to get in line to enter the pool area about 45 minutes before it opened. Any later than that and you would not get a chair anywhere. Then once the oasis pool opened, people literally RAN to get seats. If you didn't wait in line, well you were out of luck...no seat anywhere all day. Top it off with ragged tiny towels and absolutely dirty, brown chairs...well best to just spend your time standing in the wave pool. Kids enjoyed the lazy river, but your were tube to tube with hundreds of other people floating! Room was big and adequate, but smelled musty and old. Property overall was dingy and unkempt. Needs a major $$ upgrade and all staff should make a trip to a nice resort a la disney or something to understand what quality, cleanliness and service are all about. Staff ALL are a bunch of college kids and under 21s. Food was totally mediocre and expensive by the pool. Better to pay the extra money and go to Biltmore or another quality resort unless you just have a big batch of young kids/toddlers who just want to sit in the wave pool all day.",2,2,0,0
"A good buy
This is an OK hotel that's very convenient because it's so close to downtown and, of course, the Arena. It's nicely landscaped and well maintained. The prices are great and include a breakfast and evening snacks. The room we had was clean, spacious and comfortable but tired. The place could use a facelift. Wi-Fi is included at no additional charge. Also Included in the room was a coffee maker, microwave, frig, make-up mirror and hair dryer. The location is a bit noisey but not too bad. I'd go back.",3,3,0,0
"A hotel way hipper than me -- and I liked it
Stayed one night in May 2012 on business. Location at 1.5 blocks from Michigan Ave and half block from the park was very good. The exterior of the building is quite interesting and cool. The hotel takes up the first 18 floors. Very good service. Price is about what you'd expect for downtown Chicago. The key memory is the color, style, furnishings, and everything about the room. Too much to mention, but my favorite was the broad shower head from overhead in the ceiling rather than from out of the side of the wall. I felt like I was not quite cool enough, but the staff was perfectly fine with me. A good stop. Would do it again and take my wife.",4,3,-1,1
"Mediocre Hotel That Is Half-Baked NOT GOING BACK.
This hotel was completely disappointing and I will not be staying here again.
- Messed up my wake-up call, totally screwed up my morning
- Very dark and depressing rooms
- Bizarre furniture arrangement in the rooms
- No restaurant
- Slow as hell elevators - waited 10+ mins usually for the elevator
- I love unique boutique hotels and crazy decor, but this was designed someone that was drunk, color blind and had bad taste.",2,1,-1,1
"Door Broken, Apathetic Employees Acted Bothered
Was originally checked into a room with a broken door that wouldn't close and had to move. Second room didn't have hot water. Room wasn't cleaned the next day and the third night the noise coming from adjoining room was unacceptable. Called front desk and got major attitude from Vanessa. Also, housekeeper and front desk clerk sat in the guest breakfast area each morning and ate in front of guests. Carpet also turned our white socks brown.",2,2,0,0
"Excellent Hotel
Stayed here over St Patricks weekend - the Hotel completely lived up to all the reviews - wil definitely stay again !",5,5,0,0
"Great location and views
On our way home from a ski trip, my husband, daughter and I stayed here for a night before flying home the next morning.
The location was great, we walked the 16th street mall, enjoying the sites and a lovely wine bar. Our room had a marvelous view of the mountains, was spacious and well appointed. The self parking is underground, but really under the street and several other buildings...we had a hard time finding our way into the hotel and then our car the next morning....very confusing. It was a quick drive to the airport the next morning, even though it was St. Patty's day and several of the streets were closed. The hotel gave us excellent directions. Not sure how it would be a on weekday morning. We would definately stay her again.",4,5,1,1
"Urine Smell and Noise. Everything Else was Great
I checked into this hotel after a 10 hour flight across six time zones and needed sleep. The first night was fine with the exception of the maid staff coming into the room twice to wake me from my sleep in the late afternoon. I concede I did not place the ""do not disturb"" sign on the door but why two times and for what? The room was cleaned and fully made up when I checked in. Maybe it was ""turn down"" service but I did not expect that at Hampton Inns. 
The rooms are nice and the staff were pleasant and helpful. When I returned to my room after the first day at work it smelled of stale urine, much like a men's toilet that has not been cleaned for too long. The smell seemed to be coming from the cooling unit. The front desk assigned me another room, but offered no assistance in moving me to it and required me to downgrade from a King to a Queen bed because they were 100 percent booked. I moved to the new room, took a nap, and went out for dinner. 
When I returned to the room (11:00 pm on a Wed. night) the music noise from an adjacent bar and restaurant across the parking lot was loud enough that I could hear it in the room. The urine smell from the air conditioning system may have been a fluke but the noise was not. I commented to the desk clerk that he must have had complaints about this before. His response was ""You are the first tonight"". He was probably honest. If you stay at this hotel do not stay on the side where the Mellow Mushroom is next door (even room numbers). Make sure you get an odd room number. From what I can see there is just another hotel on the odd room number side.",1,2,1,1
"Take a picnic set
We arrived late and couldn't get room service so it was suggested I buy frozen food from the lobby which I did. At the same time the air-con died and at 11:30 pm I had the air co man in my room pulling the air co apart. I was told quite abruptly that there was no other room they could give me and with no apology or discussion that was the end of the conversation. Air con was eventually fixed and I took out of the microwave a most horrendous soggy pie. When I looked around there was only 2 wooden sticks that I could use to eat it with. No plate, no fork not even a spoon. I drink tea and no electric jug could be found in the hotel so I was told to use the coffee maker. It wasn't working either so a new one arrived. Thank goodness it was new as I can't imagine the taste the tea would have had it had been heated through a coffee filter. The next evening I needed a cork screw and the reception couldn't find one either so I had to take the bottle down to the bar to get it opened.. I have stayed in Hilton Hotels all over the world and couldn't believe the lack of a supplies in the room. However the bed was comfortable, the room clean and I eventually calmed down and enjoyed my stay. But you need to take your own picnic set if you stay.",2,1,-1,1
"Meh
I will be honest, I only ended up staying at this hotel because I did Priceline's ""Name Your Own Price"". The thing I hated most is that the parking is valet only, plus a $22 parking fee per day. I'm not the type of person who likes to deal with valets, so this feature made me pretty uncomfortable. And I figure if I'm already paying to park, why am I tipping someone else to do it too? 
The road this hotel is on, is not the greatest. It's pretty easy to miss your turn to get to the hotel because there is only one way in. It looks pretty on the outside, but when you walk in the inside to get to your room, it's pretty dirty and less appealing. The annoying thing is that the place where the valets park your car is right underneath you, so every time they lock a car and it honks, you can hear it inside your room. 
The room was pretty unremarkable. It wasn't dirty or anything. There was a mini fridge, which we liked, but it didn't keep anything cold. Their elevators are extremely slow, and I disliked that there wasn't a pool or at least a jacuzzi. 
So all in all, this hotel isn't completely awful, but it's not breathtaking either.",3,2,-1,1
"Drive right on by......
This place is a real dump. Very little upkeep, Many things in room falling apart including shower faucets. Drain hole for shower looks like it was done by one of the owners children. The door leading to the inside rooms hallway was unsecured. Don't waste your money staying here. Find a nice Holiday Inn.",1,1,0,0
"Best Hotel in El Paso
We have stayed in a few hotels in El Paso but I can truly say this has been the best one by far. The staff is the friendliest I haver ever seen in any hotel, customer service is amazing, no matter what time ot day the front desk staff always have a smile on their face and they seem to have a sincere willingless to help. The room was the cleanest ever. All I have to say is WOW =) Any way these people can train all the other hotels to provide great service like them and at such a great price.",5,5,0,0
"I expected more
Don't get me wrong, the Westin is a nice hotel, in a good location. For the price I paid, I just feel like some things should have been better. For example, $12.95/day for wifi seems a bit extreme when already paying well over $100 a night for a room. The $18/day parking fee also seems excessive. The air conditioning worked, but not as well as you would expect. It took quite a while to cool the room off. The bathroom cleanliness was questionable, with a couple mystery hairs on the floor and a few drops of liquid of some sort on the toilet seat. We had a large window overlooking part of Charlotte, with a large soapy streak down the center. One thing in our room particularly confused me. In the credenza, there was what appeared to be a mini-fridge, however, on the front it says ""this is not a refrigerator."" Apparently, you can pay a fee for it to be stocked with beverages or snacks, etc, but it doesn't really get cold. Strangely, in all the hotel literature in the room, its referred to as a refrigerator - go figure. Upon checking in, I headed back to the car to start unloading, and my wife headed up to our room. Since I had the envelope, she only knew what floor the room was on, so she used the courtesy phone in the hallway to speak with the front desk. She told them who she was, and what floor we were on and just needed the room number. She was told to ""hold on"" for a moment, and then informed that they weren't allowed to tell her that info, despite it had been less than 2 minutes since we first checked in. I realize security is important, but what harm is it to remind a customer what room number is their's, especially so soon after being face to face with the front desk staff? In closing, once again, this is a nice hotel, but if they expect people to pay their prices, they should improve their service and performance and rethink some of their fees.",3,2,-1,1
"Dump
I would not recommend this place. The heater did not work. The safety lock for the room was broken. The walls showed signs of rough plastering. The refrigerator did not work. Linens and overall cleanliness was just not consistent with a room of this price. You can find much better places for the same price in Mission Valley.",2,1,-1,1
"I liked it
Comfortable beds, staff was friendly, rooms clean. It's very convenient--in downtown Seattle. When I go back to Seattle I'll make this the place I stay. The hotel is a classy throwback, it's got a great lobby and bar where you can sit and talk, have meetings. Overall it's quiet but you are in the city so it's fairly noisy. The rooms are adequately soundproofed.",4,4,0,0
"Small room, medium price, great location!
Small room. Is the only problem! But if you're visiting San Francisco, you just need a space to sleep and take a good bath. So, worths the value, because it is close to Union Square, just 5 minutes walking.
The wi-fi avaiable in good quality and speed. I saw a lot of people complaining about the place but I think they're looking for a 4 star hotel with the price of a 2 stars.
The refrigerator in the room is a little bit noise, and the bed looks fragile. But none of these ""problems"" disrupted our sleep.",3,3,0,0
"Wonderful Labor Day Weekend with my Family!
I chose this hotel, believe it or not, by the pictures of the pool on their website. The pool certainly lived up to my expectation - perfect for my kids, very clean, and I was pleased it stays open until 11pm.
The rooms are VERY nice, super clean and tidy, and the balconies are a nice little bonus. I, and all of family, slept like babies on the comfy beds with luxurious bedding and pillows!
The entire decor of the hotel is very tasteful, and cosmopolitan. I stepped in this hotel years ago, and it looked nothing like it does today! The interior designer in the relatively recent remodel gets 5 full stars from me. I'd return with my family again, certainly.",5,5,0,0
"Very Disappointed
After reading the reviews my 3 girlfriends and I were super excited to booked a one-night stay on September 8 (Friday) to celebrate a birthday. Unfortunately our stay was a disappointment from the start for several reasons.
1. Why is that hotels have only 3 sets of towels for 4 guests as I had indicated when I made the reservation? I had to call twice to get extra towels.
2. We stayed in a Junior Suite and when we came back to the room at 2 a.m., the sleeper sofa bed was not made. I had to call for sheets as there were none in the closet. Needless to say, making a bed at 2:15 a.m. was not what I wanted to do! 
3. Our room overlooks a construction site next door. At 8 a.m. the next morning (Saturday) the construction crew was up and running, drilling and hammering which woke everyone up, WTH! The hotel was obvious not full but yet they put us in this room without a mention of the construction. It would have been nice if we had an inside room or given the option. 
4. After having a restless night I woke up to find my bill to be not what I expected when I made the reservation. I booked our reservation more than 21 days in advance and received a discounted rate. In addition, we are also a AAA member and the booking agent confirmed that I would get an additional 20% discount our of that. However our bill ended up being 20% off of the full price. The front desk eventually adjusted my bill only after hearing about all my complaints.
5. Valet - We called to have our car ready and were told 5 mintues. We ended up having to wait in line an extra 10 minutes, behind all the people who just walked up. What is the point in calling in advance?
The room was spacious, clean and the bathroom is very pretty. However if the Stoneleigh Hotel markets itself as a luxurious hotel, then they still have some work to do.",2,1,-1,1
"overrated poor service exorbitant expensive
The room was acceptable, the bathroom very small, the breakfast service was chaotic and non existent, our order arrived in dribs abd drabs the toast arrived at the end of the meal, cold, I ordered only 2 plain slices of toast, no jams no frills, was charged 5 dollars plus 20% tip plus 8.5% tax. The foyer is very well appointed, and impressive with the marble and staircases, they should match it with service.
There is no security, no dress code, we seat next to a young girl in very skinny shorts that proceeded in telling us that she was not a resident, she only comes in daily to sit and look at the people, the staff do not care, and one could see, they practice the invisible customer game very well they just ignore you, but they are happy to take the obligatory 20% tip. In most cases this is already on your bill. The final straw was when after paying 62 dollars per day x2 days valet parking, they delivered the car in a street parking,when questioned the excuse that he did not see us standing by the entrance, 4 of us with 8 pieces of luggage, were 2 porters directing the traffic, also suffering from obvious blindness, we had to walk in the rain to load our luggage, needless to say that he still asked for a tip. This hotel is to be avoided.",1,2,1,1
"Good for the Price!
Staff is very nice, helpful and accomadating! This is an older hotel but they keep it clean! Will definetely stay here again when we are in the area.",4,4,0,0
"Wonderful night at a beautiful hotel!
After having our reservation cancelled at the Hotel Buckminster due to the ""Boston Blackout"", we managed to book a room at the Colonnade. After hearing our tale, the staff could not have been any nicer, even suggesting a bar to get a drink at after the concert that we were headed too. 
Once in the beautiful room, I realized that I had forgotten my jeans. A quick call to the Concierge desk, and they were able to tell me that the Marshalls on Boylston Street was indeed open and gave me perfect directions to the store.
Room was wonderful. Bathroom was nice and clean (loved the rubber duck!) Bed was perfect (our only complaint was that the pillows were a little too soft), so nice to come back to after standing all night at the concert. Loved that they provided a Keurig coffee maker in the room, such a nice modern touch!
All and all a wonderful stay after a very hectic day. Can not wait to come back again!",5,5,0,0
"Great for couples, less great for families
What the owners have done with a hotel that was more than likely build in the 60's is amazing. The rooms are fashionable, the hotel is spectacular, and they have a great little bar/club scene going on in the weekends. If you are a single, or a couple with no kids this would be a great little place to stay. The windows in the rooms are quite interesting--I've never seen windows like this before. They are louvered, so they don't close completely which means some of the ambient noise from people at the pool, the nightclub, and the city streets filters in. The hotel is very strict about their noise policy. They want to be informed if someone is making a racket after 10pm and they will take care of it. 
But I was travelling there for the Nike Women's Marathon with two young boys. We needed to go to sleep early, around 9pm, and found it virtually impossible. That said, my kids loved the pool--it is heated, and the front desk staff was exceptional.
The neighborhood was sketchy. I wouldn't walk around in it alone at night. As it was, I felt uncomfortable walking around in it with my husband and kids. During the day it's better. However the hotel was very safe with a secured gate.",4,5,1,1
"Nice ceiling in the lobby, but food trash in room
I checked in with my daughter on March 16. She wanted to stay in a five star hotel so we chose the Hilton. The first morning I reached for my eyeglasses which had fallen to the floor by the bed. When I reached down my hand landed on a nasty, dessicated orange section which apparently house keeping missed. I took the piece of food trash in a tissue and showed it to the concierge, who asked me if I wanted a manager to contact me. Yes. 8 hours later I got a call from an uninterested manager who asked me if I wanted him to find out if one of the services in the hotel would give me a credit. He never followed up. By the third night in the hotel, our sheets were soiled and dirty. We left the sheets down so housekeeping could see that they needed changing. They were not changed, so my daughter and I had to spread towels on the bed to sleep. The toiletries were not replaced as required. Very disappointing",1,1,0,0
"Wedding at the Bahia - on William D. Evans
We just recently got married at the Bahia on the William D. Evans and it was PERFECT!!!! I have been told by so many people that it was one of the best weddings they’ve been to. We had a BLAST!!!! I was told by multiple people that the wait staff on the boat were incredible – they were extremely friendly, helpful, and always there when you needed them. The boat was a HUGE hit – everyone loved it. The ceremony site was set up beautifully. And the food was DELICIOUS!!! The filets were cooked perfectly and everyone loved the heart-shaped dessert. I was also told that for people who have kids, the Bahia was extremely accommodating with lots of activities for children. 
The only negative comments I can make is that quite a few of our guests did not get the welcome bags we had made and we didn’t get a wedding basket or champagne or anything like that in our room. But Lindsay, my contact at the Bahia, said that was a mistake and we should have received something. She went out of her way to send us a gift box of chocolate covered strawberries to our house after the wedding because she felt so bad that we didn't receive the wedding basket. That was SO thoughtful!
I could not have asked for a better weekend and I will definitely recommend the Bahia to anyone coming to stay in San Diego or anyone looking for a great wedding venue.",5,5,0,0
"Good location
We find this hotel closer to a lot of Points of Interest in downtown Denver. Locationwise, next to this I suppose would be the Sheraton. But for the price we paid our rooms for, it was not such a bad deal at all. We stayed in a room with 2 queen size bed, AC, Microwave, Flatscreen TV and a quiet spot in the inner courtyard.",4,3,-1,1
"Terrible hotel!
We booked a suite room with two queen beds and a sofa bed, but when we arrived, the staff gave us ONE king size bed and one a super small sofa bed for FOUR. So......so THREE people had to sleep on the king sized bed! And the kids upstairs ran around like crazy that it was so hard to sleep ( every few seconds there was a loud BUMP ) we also requested for an extra blanket, but we had to get it ourselves. To be honest, it isn't a good hotel, so......find another place! ( the rating is too high compared to it's quality, it's a nightmare ) ( bed too soft )",1,2,1,1
"Location advantage
We stayed here for a conference. The location is great but the rooms are small, dated, and noisy. Very small bathrooms with no towel racks. Horrible road noise. Hard to regulate temperature in room. Very noisy blower for fan. Surcharge for internet! The upside: everyone was very friendly and food was great.",3,3,0,0
"good hotel, good location
We found the Andaz a great hotel for our stay while settling our daughter into her dorm in NYC. The check in process was easy and they had a room for us ready when we arrived. The free coffee in the lobby is nice. My only negative statements are regarding the understaffed cleaning team. I left at 6:45 in the morning, returned to my room about 4 hoping that it would be clean. I also would not ask them for recommendations for restaurants. We were guided to Ulysses which was by far the worst meal we ate in NY.",4,4,0,0
"Not terrible, but bad
The service was good, but our room was tiny, the bed wasn't clean and full of hairs, everything had a shabby look, and the power fell out during half of our stay. The wifi worked just fine.",2,2,0,0
"Terrible experience!!!
I must say that I was very excited to stay there, however, my experience was terrible. This place needs some major renovation. The paper on the wall was peeling off. The chair in the room was dirty. My deluxe room had so much light peeping thru the windows and main door that I could not sleep for two nights when I was there. The air conditioner in the room was making so much noise..it was like helicopter right outside your window. 
The toilet was so bad..you have to flush it at least two times for everything in the bowl to disappear. And one time..during night..I flushed the toilet and water will not stop..the toilet kept running. This is not what you expect when you pay $700 per night for a room.
I must say that the location is great, otherwise it's a bad place to spend a night. Stay away from this place.
Also..I had to wait 20 mins in line to check out.",1,1,0,0
"Very Impressed with our two night stay
My wife and I were in town to meet our new great-granddaughter, and this was the closest hotel that we could find to them. It was a pleasant surprise, better than we expected. The building seemed new and everything we saw, both inside and out, was clean and well maintained. Our accommodation was a studio on the third floor, well back from the road and fronted the parking lot. The quiet was blissful, the bed was comfortable and the full kitchen facility was a handy adjunct. All of the help that we were in contact with were very polite and helpful. The wireless Internet in our suite was not working at first, but with the help of a very nice young man on the staff, we were able to connect using a patch cord (wired Internet) and it then worked flawlessly during our stay. The Continental breakfast was just that, simple, cold fare, but their coffee was excellent, just what was needed to rouse me to the point that I could start functioning as a human being again after a good night's sleep. When we visit San Jose again, the TownePlace Suites San Jose, will be where we stay.",5,4,-1,1
"Wyndham Family Stay
I stay at this location nearly every weekend due to the convenient location as well as situational based on my children's needs. The same style two-room suite is my choice of stay.
The front desk hospitality and check in is usually spot on and excellent with accommodations. With the exception of one gentleman, which I haven't seen in a while, the rest are efficient and very courteous and are perfect at remembering my every need. 
The in-room service however, with regards to cleanliness, timeliness and toiletry replacement does have a few opportunities. There have been times where they did not even service my room. Twice now, I have arrived back at my room with a ""Do not disturb"" sign on my door. This was placed on my door by someone else other than anyone in my party. I have seen this before due to being in management, traveling and through networking for 20 years and this tactic often used when the service members are running behind, accidently missed the room and did not want to get reprimanded, or just blatantly didn't want to service the room. Many times, I have not received wash cloths or enough towels to suffice all members of my party. Several times, they have eventually came back to the room later that evening to deliver towels which in some regards did make up some ground with quality of service, but an opportunity none-the-less. 
Maintenance and safety is another area that has opportunities as well. During one of my stays recently, I had a chest of drawers fall over on one of my children due to it being top heavy, brought on by being top heavy from the flat screen TV. Upon evaluating the situation, I found that the TV had been mounted too far forward on the top of the chest of drawers in the bedroom area of the suite. When you opened two of the drawers at a time, the center of gravity was too far forward and caused the whole thing to come over. Another scenario is when you open one and apply any amount of pressure to the front of the drawer; it will cause the entire center to come over on you. This is the case with many young children as they are reaching in to get clothes; they lean on the front of the drawer. Luckily, the child was unharmed I found after taking him in to get checked out. I did immediately report it to the front desk and had a maintenance man follow me to my room to evaluate and fix immediately. He was more than apologetic and corrected however, that is where it stopped. I suggested that they follow up with each of the rooms due to him making the comment that this was the 2nd or 3rd time it's happened in the facility. Upon my next return the following weekend, I found that the room I was staying had the same issue. To avoid another incident, I quickly notified the front desk and informed the associates what had occurred the prior weekend. They immediately sent another technician up to my room and corrected the matter. The following next two weekends, although the chest of drawers were not mounted to the wall to avoid tipping, they were wedged into their respective areas and would probably not tip over unless forced. I did however, just keep the children away from the area and did follow up with the front desk associates.",3,2,-1,1
"Disappointing in every way
Unbelievably expensive to park your car. We stayed for two nights and as there was nowhere else to park we had to pay. It cost us £70 for the two nights on top of the cost of the hotel.To add insult to injury the car was returned with a scraped bumper! If this had been my own car I would have been furious but as it was a hire car and we had taken out full insurance we didn't make a fuss. The hotel itself was extremely busy and it always took ages at reception. There was no restaurant; just a small ineffectual cafe so we had to go out at night to eat. After a long day travelling we found this very inconvenient and had a struggle getting a reservation at the better restautrants nearby. Not a problem though if you wanted to eat after 9.30pm.
The rooms were clean but incredibly small with most of the room being taken up with a large air condioning unit. The bathroom was minute and definitely not user friendly. The outside space with the seating around the fire pits was dirty and uninviting. This area was mainly monopolised by smokers but not pleasant anyway.All in all not what I expected from a Sheraton Hotel. Very disappointing!",1,2,1,1
"One can do FAR better!!
There are many other properties on the Lombard strip so you may want to reconsider Days Inn, Lombard. The management exhibits extremely poor etiquette and business practices. They had problems processing an associate's card so they billed MY acct. In spite of repeated discussions with the manager, only after I lodged a dispute with my CC company did they relent and credit my acct. I've used several other properties on Lombard (Travel Lodge, Surrey Inn, etc) and have NEVER encountered such treatment. The b'fasts were meager and late, and if you are able to secure off-street parking, don't leave as it will not be there won't be any spaces later in the evening! Lombard is adjacent to many shops, restaurants and is an ideal location but beware!!",1,1,0,0
"Nice hotel, good location, lobby traffic is out of control
The hotel was nice, staff was great. The lobby was a constant traffic jam, which was really odd to me. I would stay there again.",3,4,1,1
"Simply SUPERB!
We loved our Stay experience. We stayed for 10 nights and it was a true pleasure.
Check in staff were really helpful and really made it easy for us, room was great and bigger than expected (we had a corner room)
Location was outstanding, although I didn't spend much time in Times Square (it's the most annoying & expensive area in NY, although spectacular lol), every train line goes back to either 42nd street or 49th Street, making transport SO much easier anytime of the day or night.
It is noisy but we were on Level 5 and didn't really notice it to be honest, maybe lower levels have a bigger issue. Something to consider anyway.
They have free and pay for internet, along with a really well equipped business centre downstairs where you can print from (all for free). 
Concierge is fantastic and very helpful.
Final day was really easy too, they helped us book a car to airport and really made check out easy.
Only negative for me was the lifts, they, at times were shocking but we didn't mind doing the stairs when required.
All in all, a great trip and highly recommend it.",5,5,0,0
"Read This Review
I am a frequent business and leisure traveler and upon my first stay (and last stay) at the Peabody, I was quite let down. Upon check in, the valet was slammed and seemed to be very unorganized in checking in cars. Upon checking into the room, I was fast to find that common areas and rooms are aging and in much need of an update. In the room, furniture was worn, the room was lacking 4* appeal, the bathroom was tiny and the street noise was loud. After a few hours, I discovered dirt behind the sink, toilet, anything on the wall (mirrors, pictures, etc) and the room was lacking cleanliness. I was there on a Wed-Thu stay and upon returning to the hotel on Thursday night, come to find that two of the five elevators were shut down for a party on the terrace floor. It was a dance club type scene, which had people lined up (much like a club) out the lobby and into the street. The elevators were so overwhelmed by the rush (and people going to another floor to take a lift to party level), that it took a long time to get an elevator. The elevators were crammed with a club-like crowd, which as anyone who has been to Memphis knows, isn't a good scene. People on the elevators were rude, swearing and many belligerently drunk and almost confrontational. Once at the room, the music was rattling my windows, literally. I called to the front desk to ask how long the ""party"" would last and I was told 10:00PM. The music did tone down just after 10:00PM, but kept going at a lower level until midnight. The lobby was slammed with a ton of people who were not staying at the hotel and were quite obnoxious. The elevators were slammed with people coming from the party until around midnight and there were people screaming outside my room until well after midnight (anyone from the party can jump off on any floor). 
Bottom line, do not stay here. I spend 2-3 nights on average in a hotel and this was quite a bad experience. It is actually hard to recollect a more drab experience. I would steer clear!",1,2,1,1
"Its not the party noise BUT the planes that's gonna keep you awake!
San Diego the party town. My cousin & I wanted to stay close to the bars, bistros, lounges (4th and 5th Ave) so that we could walk there (15 mins walk). At the same time we were girls on a tight budget. Besides we knew we were not going to stay in the room so why splurge! Read some reviews and this seemed like a decent spot for our 3 nights. 
Well YES it was close to the party places. BUT we could not stand the constant loud noise you get from the planes landing. The planes landing at San Diego airport literally fly above the Inn. I mean we have learnt that San Diego is not a quiet airport! It will keep you awake. The planes stop late in the middle of the night & resumes early in the morning. Shutting windows tight does not help. The airport is 5-10 drive away. We had our room by the 4th Ave and so there is, little but still, traffic. Walls are thin so noise easily make its way. In fact we could hear the TV of our neighbours when we were in our beds. To us, this was very disturbing factor, which didnt please us at all.
It is a clean & decent stay otherwise, for a budget traveler. The staff were polite and approachable. There is complimentary breakfast provided. Given the good points, I am very sure one can find better places - close to the party area and away from the road & the planes! So I say keep looking around (unless you are a heavy sleeper).",2,3,1,1
"Careless stuff and cheating with prices
I would not recommend this hotel at all. Firstly, I reserved a room through internet for $65, but several hours later when I checked in I was told that the only room they have left in the hotel cost 144 and they are willing to give it to me for 99. Well, that was pretty late at night and eventually I paid $113 instead of planned $65 for one night. Pretty unexpected for a budget hotel. Secondly, the lady at the front desk was incredibly rude with me all time. It was first time ever in the US I felt that the hotel stuff did not care about their guests. Thirdly, when I got into my room and wanted to call to front desk and ask for a wireless password I found out that the phone in my room did not work. I came downstairs to ask for a password and she was rude again when I told her about the phone. She said I was not the first person who told her about the problem and they are working on it. Well, it was not a reason to raise a voice when speaking to me. Finally, on my way back to fourth floor I saw that the door - access to the roof was open and anyone (a child, for example) can easily get there and there was no wall in between next building and a hotel. It was an absolutely dangerous place and open access to it, and nobody seemed to care about that. Overall, even a pretty big hole on the curtains in my room and lack of available parking did not discourage me more about the hotel than its careless stuff, cheating with prices and rude with customers.",1,1,0,0
"nice location for shopping & food
We booked the reservation through Travelzoo. It's a nice property we stayed in Chicago downtown in transit to London. Shopping & restaurants are within walking distance from the hotel. So, we like it. Traffic is bad in and out from the hotel to the airport O'Hare.",5,4,-1,1
"Hotel ok bathrooms not ok Restaurant forget it
We stayed for one night. The room was huge and I thought clean. In the bathroom there was hair on the floor and also in the shower. The bed was comfy, but the hiar thing is always a YUCK! The next day Sunday we went to the resturant for breakfast. They had limited menu and a buffet. The pancakes for order were great, but the buffet was horrible. We then tried to pay however everyone in the entire resturant left. We waited 20 minutes for someone to come out from the back where they all went. I then went in the back and there was no one. There were people waiting to be seated and wanted to know where someone was to seat them. (the people waiting left) I finally went to the front desk where I had to wait another 20 minutes because people were checking out. Once my turn I was told I could not pay for the check at the front desk. I told them that I was trying to do the right thing and there was no one in the restaurant to pay. They attempted to give me $4 off for me waiting a total of 40 minutes to pay. During the entire 40 minutes there was no restaurant person in the restaurant at all. The front desk was swamped and there were only 2 front desk agents...well there was a 3rd who was for Starwood Preffered customers just standing there and did not help anyone. When I asked for a manger I was told there was none. EVERY HOTEL HAS A MANAGER ON DUTY. I travel often and write reviews for Trip Advisor often and they are almost always positive so I'm not the guy who always complains. When I have to wait 40 minutes to pay a breakfast bill its not acceptable. On second thought maybe there was no manager on duty because if there was the staff would have been doing better or at least I would hope. Bad service kills your business. This ruined my stay completely.",1,2,1,1
"Uncaring, Rude and Discourteous on all counts
After finally arriving at the hotel, and parking in the pay lot on the fifth floor. I made my way to the hotel lobby to be met by a pair of inconsiderate agents. Holding my pre-paid reservation in hand, they told me there was a slight problem. I did not understand ""slight"" problem. Perhaps, they had to give me a king suite or perhaps a room with less of a view. No. Even though i had a pre-paid reservation (several days old) they somehow had sold out. I was dumbfounded. They offered the standard apologies and indicated they tried to call me all day. I took a look at my call log and did not see nary a call from anyone. Odd. How did they try to call? Smoke signal? Telepathy? Strange....
They were dismissive and wanted to have me out pronto. I even had to pay $3 to drive out of the parking deck.
Poor service on all counts.",1,2,1,1
"Great Choice in Columbus
Beautiful historic property located in quiet area of downtown. The exterior and lobby of the hotel were absolutely beautiful. The rooms were clean and functional; however, one must understand that historic hotels will have different room configurations versus newly constructed properties. In my personal opinion, I like the vibe of historic properties.
The front desk and valet were both professional and punctual. If I return to Columbus, I wouldn't hesitate in choosing this property again.",5,5,0,0
"Not Bad - A Few Pros and Cons
I stayed one night at this hotel recently. Received a very large corner room, however it was sparsely furnished and as a result it gave the appearance of being ""underfurnished"" if there is such a thing. Carpet and furniture were also a little run down; however, the bed was very comfortable and bathroom was fine. The lobby/common facilities were modern, well appointed and immaculately clean. Service was outstanding all the way from the front door through the front desk. I forgot a razor and they had a complimentary one at my door in less than 5 minutes. I did not eat at the hotel so can't opine on food service. Overall average as outstanding service somewhat offset by quality of room and furnishings. I would not have a problem staying here again.",3,3,0,0
"very nasty !
First impression when I opened the door to my room was 'is this a crime scene' there were white stains of some sorts all over the window bench - I then looked at the bed and the sheets still had make-up from the previous guest...I pulled back the bed spread and there were stains and hair in the bed !!! I went down to the front desk and asked Adrian (who was kind - and embarrassed) he tried to offer me other rooms - I went through 6 rooms that morning (1am) with him and found all the rooms had stained sheets - from white substance to blood stains - to hair - VERY DISGUSTING !!! I asked him if he would sleep in those beds - after he said no - I then wondered why do you keep showing me more nasty rooms??? I demanded a refund on my card and went up the street to Days Inn - which was very clean, alot bigger, with refrigerator and microwave and great breakfast for about the same price. If you like DOWN AND DIRTY MOTELS - MICROTEL IS THE PLACE FOR YOU -",1,1,0,0
"In the right place
The Palomar is near the Moscone Center, very close to the Powell St BART stop and the Westfield Shopping Ctr and the Yerba Buena Gardens. What more can one ask? The rooms are well organized and the staff is exceptionally helpful. It's a quiet place and, for me, the best site for a Moscone conference.",5,5,0,0
"Abysmal hotel
This hotel's only redeeming quality is its location, though even that's no good if you plan on taking advantage of the Metro (long walk). The rooms, while renovated, are tiny, and most are miles from the elevators. WiFi is $14 and the decent (but definitely dated) gym is $10, even for HHilton Honors members. The staff is hit or miss - some try hard but incompetently, many others don't even try. Typical of my experience was calling the hotel after I checked out to ask them to see if a favorite shirt I had left behind was still in the dresser drawer where I had left it. The response was a flat, ""No."" The building should be razed and a new hotel built - and operated under new management.",2,3,1,1
"4 days of fun in the sun!
This property is fantastic! It is so green and lush...everything was in bloom so there were different colors and great flowers around every corner. I think we took more than 100 photos.
The food was excellent, we tried all the restaurants. The eggs benedict in Trellisses were to die for! We arrived about 2 minutes before breakfast cut off time and Pati Muklevicz made sure we were fed. Thanks Pati!! Our server for dinner Friday night at Kelly's was friendly and took care of everything (sorry we didn't remember her name.) Alma is the bartenter at Kelly's and she made us great drinks and taught us what we needed to know about UFC fighting:) Thanks!!
We had a great time and will definately return again. This is defitately a hotel that deserves a day off from touring San Diego to stop and smell the roses. On our next trip we will make some time to just enjoy the property without rushing off to the next park.
I would recommend this property to both young and old:)",4,5,1,1
"Second time - NIGHTMARE!
Had a semi-bad experience about a year ago and the general manager phoned me about that and PROMISED me the next time I booked to contact him and he would get me the best suite available at the time of booking. Therefore, this review will mainly consist of my EXPERIENCE this time around rather than describing the hotel amenities, etc.
I went ahead and booked it (two rooms in fact with the referral I gave my Aussie friends) and contacted the GM IMMEDIATELY after booking the room- Christopher Hosmer. He was out of town and I booked a non refundable rate. I was told a suite would be unavailable but I would receive a junior suite (with french doors), which I was happy with as this would suffice for my purposes. 
Upon check in I was told I had a ""junior suite"" but when I entered it was indeed the large room, no divider walls after countless calls and a written confirmation (on Marriott's site). I went downstairs and spoke with Richard (the evening manager) who insisted the room assigned was a junior suite (which did not meet the specifications if you look at the room details of the junior suite - two televisions, french doors, etc on their site under room details). My battery was dead on my phone and I was unable to pull up the confirmation and stumbled through luggage to look for the printed version for my two night stay. 
Finally, Richard emerged with a confirmation stating it was a ""larger room."" I was beside myself and ready to move to another property. As I was calling other properties in desperation and considering leaving the city, Richard finally came back out and stated he would be able to give me the junior suite for the two nights booked under my name and apologized, shook my hand, etc. I happily went to the new room, which was absolutely fine.
We ended up having a great time but after such a delayed flight from LAX and then meeting my friends, we ended up sleeping in until pretty late to get a late start on the only full day that I had there. 
After check out, my friends advised me the Marriott would be charging me an additional night in fees and said I did not fully prepay this, which I did (even have the confirmation and charge made in July) when I was already back in LA. I contacted them and will be disputing this with my credit card company. 
Never again will I trust this hotel and there is no way this can be made up. I was completely lied to and mislead and this is not the way to treat customers - ever! This is my own opinion and I truly dislike writing reviews that reflect a negative opinion, but the truth should be out there and people should not have to deal with crooks who run a hotel. 
I think Tony Soprano would do a better job then the persons managing this property.",1,1,0,0
"Best bar service ever
We have an annual conference at the Sheraton Towers in Chicago, and the first thing I do is make sure that my favorite bar server is working that week. Diane Merritt from Mississippi has the biggest smile and genuine heart you'll ever find, and she is efficient and funny and makes the long day end with joy. She is helpful with local info, and her smile and deep laughter is so engaging, everyone loves her.
The hotel staff is always kind and attentive, and the beds are so comfortable, the meetings go much better with these folks helping out. Love it!",5,5,0,0
"Good Value, Consistent and Comfortable
I spent one night here while in Houston for a 2 day Conference. I literally rolled in at 10pm went to bed got up ate breakfast and headed out the door.
I picked this spot purely for location. The cost was way less than the Conference hotel. If I had been in town for pleasure and had anytime at all to enjoy hotel amenities, I would have chosen another spot. All I needed was a clean bed to lay my head a hot shower and quick breakfast before heading out the door. All these needs were met including free wifi on site and in room. When you drive up it is a little confusing as the VALET services both the Courtyard Next door and the Residence INN. I had a short walk around the corner and down the block from the Valet Stand to enter the Residence Inn. As it was 10pm at night and being female, this was not ideal. However, the Residence Inn is across the street from the Main Houston Police Station so I figured I was safe enough for this short walk at night.",3,4,1,1
"Family trip on the Magnificent Mile!
We traveled to Chicago for the first weekend of our Spring Break and found the location of the Park Hyatt to be perfect. We reserved in advance and were able to take advantage of the military discount which saved us signifcantly. While on Michigan Avenue we were very close the Amercian Girl Store, Hollister, J Crew, Crate & Barrel, Aeropostale and many more shops. The hotel was great for dropping off packages while we wnt on our way. All staff made us feel welcome and seemed to recognize us. While traveling ""economically"" we sometimes find a bigger room, but never one with a better location. While they don't offer a full breakfast in the morning, the coffee bar is quite delux and will certainly hold you over until brunch! We also found that the coffee bar area was open when we returned later in the day and we grabbed a soda and apple cider. Definitely a place we would like to return to! We did here many emergency vehicles through the night, but we are accustomed to sleeping in a quite environment.",5,4,-1,1
"Dirty and outdated
Just checked out from this hotel. First room, we killed 3 roaches, they offered us another room (that's it, not even a sorry) and first thing I did in the second room, I killed a spider and found a pest control box under the bed. Since wi-fi is not free, I bought a 24h access for 6$ but the connection didn't work or was really slow 90% of the time. So I called reception, the lady told me to call the tech support, an outsourced provider that tells me that they can't do anything about it because my device is a mobile (an ipad), sorry I didn't plan on bringing a desktop. Finally, the elevators were broken half the time so you have to walk the stairs that were hot as hell since only the rooms have A/C.
I was attracted by the good reviews, free parking and pool but I wasn't expecting roaches. The management is probably gonna write a response about how surprise they are and how they're gonna correct issues and all. But the truth is that if they are so proactive and attentive to the quality of their hotel, they would show more concern when people bring up the problems at the hotel and not wait for tripadvisor to show it.",1,1,0,0
"Worst hotel
The parking situation is horrible. Room was not insulated well. You could clearly hear people walking by.",2,1,-1,1
"Fake Pictures of Hotel on Website
If you read Emma's review I told people i know pretty much the same thing...And pretty much word for word. This hotel was a total nightmare from the moment we walked in the door. There was not a clerk to check us in BUT there was a sign up that said they were away from the desk. Use the phone and Dial 0. Well my boyfriend looked and could not find a phone, I looked and much to my amazement I found a wall jack with NO PHONE. After waiting 20 minutes we were finally waited on. I requested a first floor room, ( thinking if I needed to get out fast there were windows close to the ground )can't remember if i specified non-smoking but when we first walked into the lobby of this so called hotel is reeked of stale smoke. (I am a smoker) The room was worse so we let the clerk know and he gave us a room on 2nd floor which didnt smell quite as bad as the first.This was supposedly a non smoking room. I had to use the bathroom until I went in there and saw the disgusting dirty black filmed crusted yuk on the bottom of the bathtub. I yelled to my boyfriend...if we stay here i will not shower all week. There was no phone in the room so i do not know how they can offer FREE LOCAL AND LONG DISTANCE PHONE CALLS. really??? sure they do not give you a phone to use. I was never so distraught or disgusted in my life. I knew as my boyfriend did that we could not spend the night for fear of being robbed or murdered. I was beside myself until we walked out. As we were walking out the clerk came with a can of so called airfreshner that we could use to spray in the room. This so called non smoking room also had cigarette burns on the bathtub..Anyways I could not wait to get out and away from this place. There appeard to be a dent in the hallway look that looked as though someones fist punched it. Upon doing research I found out this is a hotel for local crack heads and is a very unsafe area. Priceline.com needs to research hotels, and motels that they get people supposedly such great deals on. I wouldnt want a homeless person staying there for free. Priceline.com should really research and confirm these hotels are clean and safe. They certainly failed on this one. I would not recommed this place to my worst enemy.",1,1,0,0
"Comfortable, quiet conference hotel
This Sheraton is an upscale airport hotel. Situated on the harbor, it's literally within walking distance of the airport terminals (about 1/2 mile away). It's surprisingly quiet though (with patio door closed), and if you're facing the water you probably wouldn't know you were next to an airport. If you're here for a conference you won't need a car (the free hotel shuttle from the airport runs continuously) but if you want to explore the city or eat off-property, you'll need a rental car or a cab. Unfortunately the hotel charges guests for parking, in an outdoor gated lot. There is almost nothing else to do in the immediate area except take a walk along the harbor. The two towers are really very separate buildings about 1/4 mile apart. The grounds are attractive and well cared for.
Rooms are average sized, but all of them have a small balcony with room to sit and enjoy the view (at least from the higher tower rooms). Supposedly rooms have been recently renovated, but my room had quite a few signs of wear and tear, though none were serious. The desk and chair were comfortable to work at. The bathroom is well lit. Plastic drinking cups made it feel budget though. The bed was comfortable and I slept well. The HVAC system was efficient and quiet (a major plus for a good night's sleep -- no window AC units here).
I didn't eat in the restaurants, but did stop by the Tapatini bar and enjoyed the drinks and atmosphere there. Scott, the bartender on duty, was excellent. Don't mistake this for a real tapas bar though -- it's an ordinary hotel bar with some pretty conventional appetizers. There are about 20 wines by the glass, though only two of them are of Spanish origin.
Like most hotels in this class, they charge for internet in your room (two speed options) unless you have SPG elite status. It worked well. There was a minibar in the room with the usual high prices, should you prefer to enjoy a snack in your underwear and pay for the convenience. Tip: get your glass of wine down at the bar and you can take it back to your room. Though after you tip the bartender, the price probably comes out the same :-). 
In summary, this is a pretty standard hotel with comfortable and quiet rooms. If you get a good rate and don't mind paying for parking, it can be a solid choice. I for one appreciated the peace and quiet of the marina, and not being surrounded by chain restaurants, traffic and street noise.",3,3,0,0
"Room was fine - check in was exceedingly slow
The cleanliness and comfort of the room was fine but the front desk service was extremely slow. After travelling over 16 hours i was not impressed to have to wait in a queue for over half an hour to check in. The reception desk is about 30 metres long and there were only 2 staff checking in a growing queue of people. Later that day i needed to see someone at reception again - and again there was a long queue with only 2 people on duty. For this reason i would choose elsewhere next stay next time.",3,2,-1,1
"Good Service, Poor Hotel
Great staff, but no amenities for the price. Liked the location, but the room was sub-par with paper thin windows that allowed for too much noise. Be prepared for less than you expected.",2,2,0,0
"Won't be staying again
This was my second stay here, and it will be my last. Despite a fantastic location, the hotel is let down by the appalling service and very average food.
I had room service breakfast at 7am one morning, and the tray was still outside my room in the hall at 9pm that night.
I'm amazed that Gordon Ramsey still has his name attached to the hotel restaurant, as the service there is absolutely appalling. Very slow and quite rude. The toilet was in such a shocking state that I reported it to reception - I couldn't get anyones attention to report it in the restaurant. The food is not worth the expense, as there are so many fabulous restaurants within walking distance.
The only saving grace is the fantastic location and the large rooms, which are very nice if you are staying for any length of time.",2,2,0,0
"One circle is too high for them
The rooms do not get cleaned and when they do your stuff ends up missing. I had these beautiful Thai silk robes now 2 purple ones and one olive green one is missing. The management is unresponsive. Stay away from this hotel.",1,1,0,0
"Understated luxury with a strong residential feel
Ultra luxury, brand new rooms (hotel reopened after major renovation less than a year ago), with top quality furnishings and technology (Ipad in every room and touch panel phones controlling lighting, AC, DND etc). 
I was most pleased to discover some Dorchester Collection elements (design, furnishings but also service), which I have become familiar at the chain's other properties such as the 45 Park Lane in London and the Principe di Savoia. And this is a major achievement for a small chain, which ows and runs 8 out of 9 hotels worldwide. Dorchester Collection only started managing hotels for third party owners, earlier this year, with Le Richemond in Geneva. 
My suite, a Bel Air Suite with patio was huge, with the utmost in comfort. Loved the rainshower (ideal pressure), the La Prairie amenities and extremely confortable bed. The patio is lovely, with a small private garden and sitiing area. 
The beautifully manicured gardens of the hotel with its fountains and the swan lake are a major highlight of the hotel. The pool is divine and a sunbathing treat is a must ! 
The F&B which is run by celebrity chef Wolfgang Puck, is a top attraction for local and hotel guests alike, making a great crowd - with being too pretentious. Food is excellent !
There is still room for improvement, especially at Front Office and Housekeeping - to reach the standard of the flagship of the chain, The Dorchester in London.",5,5,0,0
"Somewhat dissapointed this time
This is the second time my husband and I stayed at this La Quinta. The first time was a wonderful stay. No complaints. This time, however was not as enjoyable. I read about the roaches and did not notice any on the first night we stayed here. On the morning of our check out of our two night stay, my husband noticed a small brown roach crawling on the wall and went behind the picture frame. I was glad to be leaving because I don't think I could have stayed another night knowing there were roaches in the room. Other problems, when we arrived we were given keys to a room that had not been cleaned yet by housekeeping. We were immediately offered another room which had been cleaned. It appears that others have written about roaches and yet the hotel management does not take care of the issue. I guess they are not concerned since they are not the ones staying in the rooms. We will not return to this La Quinta. Too bad because we really enjoyed our stay for the most part, but cannot bare the thought of returning due to the unsanitary condition of the hotel.",2,1,-1,1
"Wonderful hotel experience
We stayed at this hotel for a business meeting. The first room we checked into was a weirdly laid out room in the corner of the building that faced Mason St. There was no tub, just a shower, but acres of floor space. Everything was hunky-dorey until 5 am when the trash trucks started picking up outside our window and we never got a wink of sleep after that. The windows are all single pane and so not terribly noise-reducing. Or energy efficient.
We asked the front desk to move us and they couldn't have been more helpful or understanding. We moved to the ""spa"" side of the building (we overlooked the neighboring health club) and were able to sleep. We even got a tub!
We never ate at the hotel becuase within a one block area there were lots of diners/restaurants/shops to grab a bite. We did enjoy some drinks at the bar where John took great care of us in the evenings.
While my husband slaved away in his business meetings, I went all over town and explored. The hotel is nicely located for shopping at Union Square, Chinatown, or the financial district. You could also hop on a bus tour (discounted tickets are available from the concierge) and see more of the city. I felt safe walking in those areas, but DO NOT GO to the Tenderloin District. The homeless are brazen enough in the Union Square, Chinatown, Financial District, and Fisherman's Wharf, but even the tour busses announce that tourists should not go to the Tenderloin.
All in all I would recommend this hotel because it was clean, roomy, moderately priced, and ideally located. Just don't stay on the Mason Street side unless you hate sleeping after 5am.",4,4,0,0
"Clean room with horriblely rude customer service
The room was clean was clean n perfect. But the stuffs are rude. They will treat the customer like the idiot. Especially to chinese, super racist. I won't recommend to this motel. There are plenty of motels or inn with good services. Don't spend money to get yelled. If I can I don't even give a point.",1,1,0,0
"A great location and good service
Spent 4 nights here in mid September. This hotel is very close to Times Square and all that NYC has to offer is within walking distance. The rooms are spaceous and clean and the food in the restaurant is of reasonable price and quality. We would stay here again when in NYC",4,4,0,0
"Anywhere else
My wife and I are retired and travel alot. We have stayed in hotels over 60 stays in the past year. This hotel is below the standard we would expect from a Hilton property. The furnishings are old and worn. The carpet threadbare.The bed was a nightmare with a large ditch in the middle, My wife and my back are thrashed this morning. After checking I took a shower. When the light in the tiny bathroom was turned on a loud noise came from the fan. An inspection of the unit found it so caked with filth that it was overheating and ready to catch fire. As we left for dinner I requested that the fan be repaired. Upon returning to the room I found the repair was to unplug it. Durring the ""repair job"" the worker left a large mess, Dust and filth from the fan, all over the counter and floor. The rooms are configured in such a way as to put the door to the room within 12 feet of the door so you will not have a peacefull night sleep. With all the hotels in the area do yourself a favor and stay anywhere else.",1,1,0,0
"Awesome hotel
Great staff, great location. Right on the beach, very close to good food. A++++++++.",5,5,0,0
"Blakely Hotel
Just back from a week staying in the Blakely.
Hotel was absolutely superb rooms cleaned every day. staff especially the door men were absolutely brilliant location is excellent 5 minute walk gets you to central park and times square would highly recommend this hotel to any one.",5,5,0,0
"Noise is a problem
As others have said, the hallways are dingy and the rooms rather small. Ours on the 8th floor was also very noisy, from the huge air-conditioning unit outside to being able to hear toilets flushing several rooms away. The shower curtain was moldy and the plastic ceiling (never seen this before) was bulging down as it was catching water from the room above. The sleep number bed was old and didn't work, leaving the bed lumpy. The reception refused to honor one of their own upgrade certificates when we checked in and a request to change rooms after the first night was ignored. All-in-all, we wouldn't return to this hotel.",2,1,-1,1
"Going cheap is not always a good thing
I am currently staying at the budget suite and this place sucks, the furniture is old and worn out the bed is as hard as a rock the carpet is in bad shape I need to move the cable back and forth to get good reception on the TV. It appears to me that this place is made up of mostly section 8 people. You might ask why don't you check out and move to another hotel well I paid for a month and they will not return your money if you leave. ""NO REFUNDS""",2,1,-1,1
"beautiful view on Charles River
We are still at the Liberty Hotel have a very nice suite with a beautiful view on Charles River. the Suite is spacious has a very nice Bathroom and nice service.I also like the Restaurant and the lively bar.Breakfast is exellent homemade granola and greek yogurt for me. Clerk is the name of the Restaurant. The fealing of the Hotel is young. There is also a very efficient Concièrge her name is Renée always helpful. They also have Hotel Limousines that take you to places for a reasonable price.",4,4,0,0
"Not great
While the location is fantastic and the room was a good size, that's about all of the positives I have to say. The water temperature was lukewarm. It can be very cold in Seattle in the winter months and to not be able to turn up the temperature on the shower was ridiculous. I called down to the front desk two times to report the water siutation and even spoke to the manager on duty and they always said they would send a maintenance person up to look at the problem. They never let me know what transpired and the water temperature stayed the same. I have no idea if someone actually even came up to look. There was no acknowledgement or anything. 
Further, the gym is in horrible working condition. I tried 3 different treadmills. The first two didn't work at all (but of course no signs to indicate as much) and the third one kept giving me an error that there was no user on the belt so I had to keep hitting enter probably every 3 minutes for my entire workout. The stair climber didn't work either, but again, no signage. 
Finally, wireless was spotty at best. 
I travel a bit for work and have never come across a hotel that is in such a good location but lacks basic things like a hot shower!",2,3,1,1
"Convenient to shop but sure needs an upgrade in rooms/staff
Came in for a day for meetings and to shop. Shopping clearly is superb with Nordstrom and other fine stores in mall but this hotel leaves a lot to be desired. Hotel public areas/Rooms are dated, very noisy AC/bathroom fans and very small. 
Downstairs restaurant is awful...food is equivalent to a late night Waffle House.",2,3,1,1
"Good choice for a night or two
For the price this would be a good cheap choice for a night or two in NYC as it's fairly (though not super) close to many attractions (just 1 block south of Times Square and west of Garment District). However, the room is small, even compared to other places in the city I've stayed at - some at comparable prices and in better locations - and all of the furniture from the bed to the desk chair is really uncomfortable. Thank goodness I'm alone as the only place to put my suitcase is on the unused bed. For a week long business trip I will be very pleased to return home. Oh, and believe people on getting to breakfast early - I tried on day 1 and found it wasn't even worth the effort - I'd rather grab a cheapo meal from a surrounding deli then put up with the fight for food/space that is the tiny continental breakfast.",2,3,1,1
"Dated, noisy, but good service
Stayed here for a few days so as that we could tour LA.
Rooms are pretty dated and a little run down, but otherwise comfortable despite being fairly small.
Despite all that, the service at both the hotel and the restaurant was fantastic, and housekeeping always did a great job. We had some issues with our bathroom, and they were fixed within 10 minutes from us calling the front desk.
The location itself has a fair bit of road noise, but you tune that out after a while staying there. It's a bit of a walk to the Metro station, but it is a great location for taxis, and I imagine would be easily accessible if you're driving yourself.
The worst part of our stay was that we were in a room directly next to the elevator - this wasn't a problem during the night, but during peak times (like the morning) it was frustrating.",3,3,0,0
"Nice room but don't eat here
Room was nice good value. Service at the restaruant was poor. Servicers made it clear we were an imposition on their laziness and would rather be doing anything else. Stay here but eat elsewhere.",4,3,-1,1
"Hotel St James April 2012
Seven ladies stayed here for four nights in April.We had two rooms which slept four (sharing queens bed) Our room (810) was spacious and clean. Bathroom was also clean and we had no trouble with hot water. Towels changed daily and room made up daily.
WIndow looked out to rear of building. Noisy ish due to Air Con units on other buildings (HStJ does not have Air Con) Our window was open by about two inches which was fine on first two nights as it was very warm and there were 4 of us in room!.When weather changed and it rained we tried to close window but wouldn't budge. (We didin't mention to Staff).
Location is the main attraction of this hotel...can't be beaten. So close to Times Square and Upper Manhatten. Always felt very safe. In fact the Cranberry Deli next door was visited all day by the NYPD who bought their breakfast etc here! If I was every going back to NYC I'd stay here again.
Just be aware that ""you get what it says on the tin"". Dont expect frills. But still very good value for money.",4,3,-1,1
"Disappointing, ugly, neglected
I stayed at this hotel because I had business meetings in the neighborhood-- which I must say is in a very ugly part of LA. I won't stay here again nor recommend it to anyone. 
This is a hotel that is past its prime. The rooms are ugly, 80s decor and the furnishings are old and neglected. There are scuffs and stains all over the walls; I found an old tea bag in the corner under a big splatter mark (obviously a previous occupant attempting to throw it in the garbage) which went unnoticed by housekeeping. 
The room had a dorm fridge (which froze my salad) with an old microwave stacked on top of it haphazardly. There was also a space heater, which we didn't need to use. In our room there was a constant, loud hum of machinery operating. When I called to request a room change because I couldn't sleep with the annoyance, they were unable to do it unless I switched to a room next to the elevator or behind the front desk, which would have been louder. 
The rooms have (weirdly) shared balconies that overlook a little-used courtyard. There are no screens on the sliding doors, nor chairs to sit on the balcony. The courtyard looks nice and has a fountain, but you can hear anyone down there talking from your room. We were on 3rd floor. The shower water would not get past luke warm-- though they did send a maintenance person to fix it fairly quickly. The internet was problematic and I had to call tech support. The breakfast was mediocre and I was surprised that they couldn't even offer a working toaster. Every time I walked by the front desk, I overhead other guests complaining or asking for a room change. (One guy, for the 3rd time!) 
The good: the day-to-day room cleaning was good and the bed was comfortable. There was nice new laminate faux-wood flooring in the room-- yay! no gross carpet! It seems that the hotel is undergoing some renovations, by the sound of the construction and workers. The staff were polite, but unable to attend to guests needs because of the rotten condition of the hotel.",2,2,0,0
"Worst hotel I have ever stayed at!!
We called ahead to see if we could check in a hour early after driving 10 hours. The front desk said come on in our room would be ready. When we arrived it WAS NOT ready and we had to come back later. Our reserved room had a broken pull out bed, the carpet was dirty, the toilet seemed like at anytime it could be a danger zone!! I immediately went to the front desk to ask if there was another room available with a pull out bed that you could sleep on which at this point we were all totally exhausted from the long drive and just wanted to sleep. I had to upgrade to The Presidential Suite (I hope we haven't had any Presidents stay in this room because it would be an embarrassment). We had to literally go down to the front desk for
pillows and blankets to the pull out bed because they DO NOT deliver them to you or keep extra in the rooms. I decided to walk down the stairs to the front desk for the items and talk about dirty. It seems this area has never been vacuumed or cleaned. Dirty, Dirty, Dirty. Even a gentlemen in the elevator on the way back up to the room said he was checking out after seeing his room and how dirty the hotel was. I was not compensated for having to change rooms due to the broken pull out couch, broken toilet, etc. in any way. This was suppose to be a four day getaway with my daughter and future son in law to show them Memphis. I was embarrassed to have them stay with us in this hotel and should have check out. I had already made all my reservations, unloaded all our bags and just thought we were too too tired to go to some other hotel. Too bad their Memphis memory was taunted the first day of arrival!!! DON'T STAY AT THIS HOTEL!!!",1,1,0,0
"Second visit
This is my second stay at the Staybridge suites in Memphis. The rooms were spacious, clean and comfortable. Kitchen fully stocked. The front staff went out of their way late at night [after I got back from the greyhound track] to help me hook up my computer using wi-fi. The shower was one of the best I have ever had. Bennihana's is right behing the motel. It was very quite there. My only complaint was the same one I have with every suite I have stayed in. The ice maker is just useless. The only one that ever worked for me was at the Staybridge in Independence, MO. Evidently the last guest had left in running and the housekeeping staff didn't catch it. I got there and there was plenty of ice. In this case I turned it on, went to the dog track , came back in 8 hours--no ice. Went to a 24 hour store bought a bag--problem solved. I think from now on I will stop before I get to the motel and just buy a bag and get it over with, but this is just probably my little hang up. Other than that everything was first class. I was recognized as a priority member and given water and a cookie.
I am probably coming back Thanksgiving weekend and, if I do, I will stay here. Probably the best bang for the buck in Memphis. A first rate place to stay.",5,4,-1,1
"Filthy Well Located Spot.
When I review a hotel, I tend to try to give the hotel the benefit of the doubt. I'd like to think that some things are the exception rather than the norm. However, I was continually and consistently disappointed with the Manhattan Club. The staff are incredibly unhelpful and generally appear to be annoyed at any question and often the telephone seems to take precedence to the real-life person standing before the receptionist. There is an overall apparent reluctance to help. 
To further substantiate my assessment, I would like to highlight a couple of issues. I travelled with a friend who used the sleeper couch in the room, upon request for the couch to be made up a rude maintenance person came in opened the bed and then said ""the sheets are in the cupboard"". Upon calling housekeeping to make up the beds, 4 times, an attendant came by almost an hour later and literally plonked the bedding on the bed, tucked it here and there and left. 
The cleaning team were even more horrific. This room has never been vacuumed, bins were sometimes emptied, the kitchen counter was never wiped through the entire stay (We cleaned that up) and neither were any surfaces wiped down or dusted for that matter. The very desk at which I type right now has a thick layer of dust on it. The cleaning staff complained at me for asking for my sheets to be changed. In general cleanliness leaves much to be desired. 
The one positive thing I can say is that the hotel is well located, and quite accessible to most everything in Manhattan and a stones throw away from the subway, aside from that, I think this hotel does not live to any other expectation.",2,2,0,0
"Noise, noise and confusion!
Be prepared for a very noisey evening. If you have a room around the pool you will have to listen to a big screen movie blaring till 10 o'clock at night. The rooms on the first floor have outdoor terraces so if you happen to have people below you sitting out all night you are in trouble. I called the desk at midnight to ask them if they could get the people below me to quiet down as there were two couples outside talking very loudly and the staff did nothing. At 1:30 the couples finally went inside.
It is the only hotel I have ever stayed in where the pool is always open. It would be alright if it was a distance from the rooms but the rooms are all around the pool.
My first night we went to the restaurant for a quick bite to eat and it turned into several hours as the kitchen couldn't get the food out. It was really unfortunate as the food was very good.
The rooms are fine and the surroundings are very nice. They have a gate system for the parking which never worked.
We thought we had found a good place for our frequent trips to San Diego but it just falls flat on too many issues.",2,3,1,1
"Terrible rooms
This hotel rooms has 4 ceiling lights in each room but only two light bulbs attached. Hotel rooms seem been remodeled but smelled badly. I saw one quest came alone for one-hour rental, I am not sure it was for drug traffic or not. Dirty carpets in the rooms and hallway.",1,1,0,0
"This hotel should not be listed on hotels.com
I arrived here with my girlfriend on Saturday, September 15th for a 1 night stay to do some sightseeing and we booked the hotel based on the recommendation of hotels.com.
I have attempted to discuss this matter with the hotels manager during our stay. On each occasion, I was informed that the manager is not available and that the manager can be contacted by e-mail.
Listed below are the issues:
(i) There was a leak from several locations on the bathroom ceiling. I have contacted the front desk and was informed that the leak would be resolved. The leakage was never resolved and we were unable to use the bathroom due to the leaking water. We were forced to use the bathroom in the hotel lobby.
(ii) There was a leak in the ceiling located near the entrance door of the room. This was discovered at the time of checkout because the luggage and shoes that we placed there overnight were completely wet when we were checking out.
(iii) The electric outlet next to the air conditioner which powers the standing lamp is not properly functioning and is a severe fire hazard. I attempted to plug in a telephone charger and sparks starting flying around, smoke came out, and the room began to smell. We mentioned this to the front desk, however, nothing was done to resolve the issue. We were unable to charge our telephones because we were scared to use the other outlets.
(iv) At 3:00 a.m., completely disrupting our sleep, the fire alarm rang and we ran down to the hotel lobby. While downstairs with other hotel guests, we asked the front desk whether there was infact a fire. We were told to ignore the fire alarm and to go back to the room. The men at the front desk all had a look on their face as if this happens often.
(v) Just when we thought that we would return to bed at 3:00 a.m. to at least get a few hours of sleep, we get woken up a second time at 5:00 a.m. by a loud knock on the door by a maintenance worker who tells us that he needs to inspect our room because the hotel guests downstairs are getting flooded. The maintenance worker came inside and I showed the maintenance worker that there was absolutely no water on our floor which would flood a room downstairs but that there is water flooding our bathroom from the room above us. The maintenance worker said that he would resolve this, however, just as the front desk lady promised us as well, absolutely nothing was done.
(vi) As a hotel labeled with a 3 star rating, the disgusting patch of wallpaper amateurly pasted on the wall near the bed and the disgusting patches and silver calking in the elevator are simply inexcusable.
We came to the hotel to get a good nights sleep. We were woken up for absolutely no valid reason whatsoever at 3:00 a.m. and 5:00 a.m. which completely disrupted our sleep, we were unable to use the bathroom due to the leaking water, our luggage and shoes became wet, and we were unable to use the electrical outlets.
The Skyview Plaza Hotel & Suites is not a 1 star hotel with a $50.00 nightly rate as the hotels located in the Philadelphia Airport area. The Skyview Plaza Hotel & Suites prides itself as being a 3 star hotel and we paid $130.00 for a one (1) night stay.
DO NOT STAY AT THIS PROPERTY!",1,1,0,0
"best choice for san fran stay
couldn't fault this place. great location, on the embarcadero sea front, great views of the Bay bridge, opposite the ferry building, 5 min walk from the shops at Union Square.
Personally found this a much better option than staying in the overly touristy area of fisherman's wharf. If you need to go there, the tram takes about 5 mins and costs $2. 
very comfortable rooms and excellent breakfast. Didn't try the restaurant in the evenings as there are so many choices available nearby. 
will return to san fran soon hopefully, and will head straight back to this place",5,4,-1,1
"Great Location-Great Staff
This was my second stay at this Embassy Suites and I must say that this location is convenient and within walking distance of many tourist sites. The entire staff from Mr. Shawn Downer who expeditiously assisted me with an early check in and I can't say enough about Mr. Terry with Bellhop services who has the most spirited working personality. The front desk personnel, Valet services and even the dinning room and bar have some of the most delightful people in the hotel industry. The rooms are clean with adequate space (suites) with up to date furniture and flat screen televisions in each room. Breakfast is free each morning and they also provide a early evening free cocktail hour(s) for the hotel guest. Without a doubt if you select this location you will not be disappointed.",4,5,1,1
"STAY HERE!
Had a great visit to NYC. The hotel was nice, the staff wonderful. The amenities were wonderful, especially for NYC! Free breakfast and WiFi was a huge bonus!! Close enough to walk to Battery Park and the 911 Memorial. Our hair dryer didn't work well. I mentioned it, no note or anything, and by the next morning it was replaced with a new one!",5,5,0,0
"While I have lived in the Bay...
While I have lived in the Bay Area in the past, this was my first stay in the city. It is conveniently located to shopping and transportation and we found that it was also quiet. The views from the restaurant on the 36th floor were amazing and we thoroughly enjoyed the breakfast buffet while enjoying the scenery. 
The staff was very friendly and helpful but never pushy. The room was beautifully decorated and our room on the 16th floor had a wonderful view overlooking Union Square and beyond. The beds were comfortable and had handy reading lights. We all enjoyed the push button controlled window shade. 
Valet parking also was efficient and easy and getting to the main thoroughfares from this location was a breeze.
I would happily stay here again.",5,4,-1,1
"Wonderful staff, very clean hotel
I was very impressed by the staff at this hotel. A young man named Daniel was working the desk when we unloaded our car. He met us at the door and held it opened for us until we had moved all of our luggage into the lobby. He was outstanding, very friendly and polite. The others were helpful too. Every thing in this hotel screamed ""we take pride in our business!"" It was very clean.
As the name would suggest, the rooms are small. We reserved this room via Priceline Name Your Own Price and were awarded a single queen room. We were traveling with our 8 yr old son so it was a tight squeeze in a queen bed. Before leaving I emailed the hotel and was told by the General Manager Debra Rodriquez that I could upgrade the room to two queens for an additional charge of $25. I declined. Upon arrival the nice lady at the front desk told us we could upgrade to two queens for an additional $10 or to a suite for $20. I felt a little put out that Debra had tried to take advantage of us and charge more than was apparently policy. Never mind though, while the room was small there was a nice little cushioned cove in the window of the room that served nicely as a bed for our son. The breakfast was fantastic. I would only suggest they add sausage or bacon to make it complete. I would definitely recommend this hotel.",5,4,-1,1
"A Fallen Star...
I stayed at the SLS over the Labor Day weekend. This was my second stay at the hotel. I also stayed here for over the Labor Day holiday in 2011. Upon checking in, SLS staff informed me it had upgraded my room to one with a terrace given by SPG gold status. While the room did indeed have a terrace, it was anything but an upgrade. The room was on the second floor of the hotel and faced the interior. The ""terrace"" was unusable. The outdoor carpet and furniture were covered in bird droppings. The door to the terrace was also broken. The locking mechanism didn't work so anytime we wanted to go outside, we had to call engineering afterwards to lock the door. Despite requesting turndown and a refresh of towels on the first night, it was never provided. The bedside I-pod dock was also broken and never fixed despite our request to housekeeping. And the sound proofing is horrible. Not only could we hear every sound in the hall, we could also hear the music from the 6th floor pool deck. Had we wanted to rest during the day, it would have been impossible to do so. The concierge also proved to be a huge disappointment. We had a reservation at Katsuya in Hollywood but were running about 15 minutes late. We asked the concierge if he thought that would be a problem. Despite the fact that Katsuya is operated by the same entity as the SLS, he responded that there was nothing he could do. It would be 10:30 before we could get in. (Our reservation was for 8:00) He didn't even offer to call the restaurant to let them know we were running 15 minutes late. Given the affiliation between the entities, there was clearly something that could have been done... We nevertheless took our chances and proceeded to the restaurant (expecting the worst). To our surprise, there was no issue that we were 15 minutes late. We were seated immediately without question. The next morning I asked the concierge if the hotel had any New York Times for purchase. The concierge responded ""no"" and walked away. On one of our days at the pool, we were seated near the bar where the pool staff congregated. We had the pleasure of being subjected to non-stop profanity from the staff and their comments about the guests they were serving. Although amusing at times, it was very unprofessional. -- I did raise each of the foregoing with the hotel manager, who appeared sympathetic to our concerns. As a courtesy, he agreed to comp our drinks from the pool one day as well as our valet parking. However, upon check-out, none of the foregoing charges had been removed. And a mysterious additional charge from the pool deck had been added. The charges were eventually removed but it required two trips to the front desk and another meeting with the manager. -- Bottom line, the SLS offers a good location, but the service and attitude of the staff is horrible and the physical condition of the rooms and public spaces is dated and worn out. Hallway carpets are stained and walls are scratched. Unless major changes are implemented, I won't be returning for another holiday....",1,2,1,1
"Good hotel but a little far from the action
This was a nice hotel in terms of rooms, cleanliness, parking, etc. but it was a bit of a trek to downtown, South Congress and the spots that we wanted to hit. We had a car, but next time, we would spend a little more to be closer to the popular attractions/restaurant/shopping areas. With Austin being a little bit pricey in terms of hotel rooms, this would be a great choice to save some money.",3,4,1,1
"Bed Bugs in Room 174! Don't stay here!
We go to Austin to see my daughter who is in college quite frequently. We always stay here at this La Quinta and have given this place lots of our hard earned money. After staying there this past Saturday night, we were shocked when we arrived home to discover we had bed bug bites all over! I have couned about 25 bites on my body - the worst being the 4 bites on my pinky finger. We called La Quinta to inform them of our problem and they did NOTHING except blame US for the bed bugs! YUP! That is right! They said we probably brought them to the hotel in our suitcase!! We explained how we did not even put our suitcases on the bed and we used the suitcase holder and a chair to hold our suitcases. 
Now we know how La Quinta treats its customers. The customer is never right! Don't stay here unless you want bed bugs!",1,1,0,0
"Deficient Service
I had the opportunity to stay at this hotel recently. I could not wait to depart. I had to change hotel since this one did not meet my expectations at all.
Price to benefit ratio, is way too high.
On the bathroom, I did not get a plate to place the soap bar. It seems to me that the hotel is trying to provide the least possible and charge you as much as possible.
With the exception of one employee, the rest seem to be unhappy with their jobs and they have an attitutde.
The A/C Unit broke in the middle of the night.
I will never return to this establishment and I will make sure my friends and family members, know about this.",2,1,-1,1
"Top of the Line
We had two stays at this hotel this year and enjoyed each one very much. Ideal location. Service that cannot be beat. Capital Grill next door that is always great. Very high class and worth the price.",5,5,0,0
"Not Recommended
The snobbery we encountered at this hotel was palpable. My understanding is that a hotel receives its star rating on the basis of how many amenities the hotel has. This hotel’s restaurant, gift shop and bar are worse than bad. Without those, this hotel would rate a solid three stars. In other reviews you will read about the tiny rooms, uninspiring food and Boston Cream pies. The small room did not come as a surprise and the reception staff were helpful but I think they did us a favor by closing the restaurant, gift shop and bar before our late arrival on the first day. The day, Monday, June 25, shortly after check out time, we decided to partake of one of this hotel’s famous Boston Cream pies and a snack we had purchased the night before. First we went to the hotel restaurant and, while waiting for the hostess, could not help but notice at least one $20+ per plate meal on the breakfast menu. We knew we would not be allowed to bring our snack inside the restaurant, so we asked for Boston Cream pies wrapped to go. Instead of helping us, the hostess brusquely referred us to the gift shop. Fortunately the gift shop also had coffee, but not without a long wait and no small measure of attitude. Looking for a place to eat our snack and Boston Cream pies, we made our way to the hotel bar. When we entered the bar we were careful to ask the bartender for permission to eat our snack there, along with the coffee and Boston Cream pies we had just purchased in the gift shop. He assured us this would not be a problem and we each ordered a drink. We brought our drinks to a table and were enjoying our snack when, five minutes later, the bar tender approached us and informed us that outside food is not allowed in the bar. The bartender told us we would have to stop eating! He offered no apology, no explanation, and no shortage of snobbery. Ours was anything but a pleasant and relaxing experience.",2,2,0,0
"Luxurious lobby, tired rooms, prices up to the roof
Upon arrival I was asked to sign whether I am aware of price. While checking out I found that the price was significantly higher - they simply inform you about net price and do not inform you about taxes, which are quite high in NY - and as a foreigner I am simply not used to it, as in Europe the price of the hotel on booking.com is always a final price - so, Europeans - BETTER BE PREPARED. 
The queue for checking in was really long and it took more than 40 minutes to get the room.
Lobby is stunning with crystal mirrors and marble statues. The location very convenient - next to Sachs, close to Rockefeller Centre, and rooms are TIRED . There is no coffee and tea facilities in the room, BUT I was informed it is possible to get them if you request them DURING BOOKING (which meant I could not get as I asked for it too late, while already on place) so if you intend to stay in this hotel better request it, as then if you ask the room service to bring you the morning coffee, you will pay for it the price of French champagne. The coffee is tasting like an asphalt by the way, so better do not order it. The view is OK, my room was facing Madison Avenue, but I would rather prefer to have a renovated room and better service than a view. 
Wifi is charged additionally in the rooms, but free of charge in the lobby. 
The service is rather slow.
Overall, I definitely am not staying there again. There is a huge discrepancy between the price and the quality of rooms and service. If you want to see nice lobby go to the restaurant in New York Palace or have an expensive drink in the bar. 
If the management of the hotel is reading this reviews I appeal to you- stop foolish tourists just using your old reputation and put some effort to modernize your hotel, as it is a shame to ask such a price for a place which do not deserve it. It is not a quality place, I am sorry to say that.",2,2,0,0
"Adequate
We stayed for business. The convenience of staying where the conference was held was a positive. Positives: The staff was exceptionally polite. I forgot my hotel key in my room and didn’t have my ID with me, so the security guard escorted me back and requested ID when we arrived at the room. I thought this was a great process and made me feel safer at the hotel. There are plenty of appealing (mostly chain) eating options in the area within walking distance if you like. The negatives: Rooms are outdated and shower/tub area small. Rooms smelled a little musty. (perhaps a result of the constantly running AC?) Internet was disappointing. $12.95 in the room for wireless and then it won’t work in the conference area downstairs? If you’re staying in a hotel and pay for wireless, it really should work in the conference area as well. Note To Marriott: Most hotels have stopped charging for wireless. Get on board. Soda in the gift shop was $3.74 which felt a little excessive. Overall a nice stay but if I were on vacation I would stay somewhere else.",3,2,-1,1
"Almost a good hotel...
What a shame that the Milano hotel forgot what business they are in... service and hospitality. 
When a hotel in this mid-tier price range has so many little things are broken, dirty or they are unresponsive to simple requests, I feel bad for the guests and the staff.
Guest are not going to return as often or give referrals, This means they will not have the bookings and good staff will lose their jobs.
I think the location is good off of Market and close to Union Square. I also think the front desk person Stephen is friendly and helpful. 
- But our room had many dirty cups and cleaning missed after the maids had been on 2 days
- The toilet flusher was broken and would run constantly.
 - THe nice sauna and steam room did not work. ( and this was after the front staff person said they had fixed it.) The morning front desk person did not even know they had a sauna or steam room...
Anyway.. I hate to give a poor review, but they earned it. 
And if the Milano management would focus on just slightly improving or fixing what they all ready have, I would have given a 4-star, maybe 5...?",2,2,0,0
"BRING YOUR OWN WATER
Hotel is old and night shift front desk clerk need customer service training.
Plenty of problem on this hotel.
- Bed bugs! First night - woke up with bed bug bites. Bug keeps on biting even after leaving. 
- Drinking water is a problem; their vending machine keeps running out and room service nothing at night. 
- buy a water bottle at the bar for $5. 
- Ice machine terrible - ice is not clean, hotel use a restaurant style ice maker that can be contaminated; I not think this is even legal. 
- loud music can be heard all night at main lounge bar. 
Only Pros I have on this place is near the mall.",2,1,-1,1
"Not for families
We stayed at this hotel the last week of July. It seems like it could be a decent boutique hotel- but they do not want families at this hotel. The pool is really nothing more than a wading pool. It is located in the middle of the lounge/restaurant. We were told twice by the front desk that the pool was open until 7. When we went up at 6- the lounge manager promptly ran over to say he had ""bad news""- the pool was closing in 15 minutes. When I told him the front desk said it was open until 7- he said he would ""make an exception""- but that it was a safety issue. Then- when my children (age 7 and 10) went in the pool- they promptly surrounded them with ""caution wet floor"" signs.
We actually ate lunch at the pool earlier in the day- very poor service (though I can't blame that on the kids- because no one seemed to be getting very good service).
Overall- I would give this place a skip.",2,2,0,0
"If I could give no stars, I would.
I am absolutely repulsed by place. The worst part.. the management. This man goes by Patel and does not care about the customers or accommodating their needs. He is dismissive and rude and attempted to charge us for fees that came from nowhere. DO NOT even put yourself in this nightmare of a situation. Dirty AND a bad attitude?? It's a no brainer! Save yourself the headache.",1,1,0,0
"Airport Convenience
I recently took a business trip to San Jose and had a colleague suggest this hotel, ""because it is very close to the airport."" That it is--you can be to or from the San Jose Airport in less than ten minutes with good traffic. However, the bankable qualities pretty much end there.
The building and facilities feel dated. None of the carpets look to have been replaced at any time since the 1980s, and a stained, faded carpet in a hotel room is one of those things that can make your skin crawl. The bathrooms have faded, cheap-looking tile floors. The bathroom in my room looked to at least have a slightly-more-modern granite counter top, but it did not do much to offset the tile floor or the discolored shower or toilet. Additionally, the exhaust fan in the bathroom did not work, but in retrospect I glad it didn't--the vent looked to be the home for most of San Jose's dust bunny population. Speaking of air, the air conditioner did not work. I should have gone back to the front desk to complain, but my heart wasn't in it since I could tell from the common areas that the hotel as a whole was probably on par with my room. The rooms are small, probably a side effect of the hotel's age, but it is still a little off-putting. I had a first floor room (which I have heard are the worst) and there was a patio door that made me feel uneasy, but luckily they did provide something to block the door from opening and an opaque drawable curtain to give me a little more security.
The bed was uncomfortable and saggy, and I've read reviews for this same hotel that said the pillows were uncomfortable; I cannot speak to that because I always pack my own pillow and I avoided the pillows in this hotel altogether. I was just ecstatic that the sheets and towels /looked/ clean so I could sleep and shower without stressing out. I did receive clean towels every day, which was another thing I appreciated. On that note, the staff were friendly and helpful, which is a strong positive point to consider with any hotel.
Perhaps it was because the purpose of my trip was business and I was looking for an elegant, relaxing place to rest after ten hours of meetings each day, or perhaps because it was I am not a fan of the rustic hotel experience, but on the whole my stay was average at best. The location is quite convenient, as the airport and central San Jose are moments away, and with good traffic (or an HOV buddy) one can be in San Francisco in about an hour. If you're just looking for a place to crash or you're not expecting the most refined hotel life, this place might work for you, but if you're looking for an all-around high quality stay, you might do best to look elsewhere.",3,3,0,0
"Disgustingly filthy and rude incompetent staff!
I am gonna first say that I normally don't write bad reviews but the experience my girlfriend and I had was just out of control.
We had called an hr before arrival and was told the room rate was 115$ a night and to just come in no need for a reservation, when we got there the front desk girl was very rude and was arguing with us about the rate saying it was 130, right there should been a hint just to leave plus the odor of just the lobby was terrible. So we got up to our room (which after 10 min of going back and forth with the front desk agent gave it to us for 115) the room was the size of good sized bathroom the floor was so dirty neither of us wanted to take our Shoes off. It looked nothing like the pictures online, it was worse than a motel 6. I sat on the bed to look up other hotels while my girlfriend tried to call down to the front desk, she called three times with no answer so we just finally walked down there because we were so uncomfortable and disgusted. When we walked up to the front desk to ask if we could just cancel our room the front desk girl said no, argued with us that she couldn't refund anything and never once said ""sorry"" or offer us another room to look at to try and get us to stay, instead she called the bellman over and asked him to go check the room. When the bell men called down a couple mins later she turned her back towards us and started speaking another language than turned around and said that they wouldn't be able to resell the room so they have to charge us, I then asked to speak to a manager she said no there wasn't one available. I then said I wanted to go up with the bellman because we know we didn't use the room, she then said she would just charge us half. I was not about to pay $65 for a room that we couldn't use because it was so filthy. So again demanded to speak to a manager. 5 pm and no manager? She finally called Douglas Gonzales. What a joke this guy was, got on the phone tried to explain the story but he kept putting us on hold, i could hear him talking to someone else like he was at a bank or something so after a few minutes of holding i asked what I was holding for and he said ""for me to be ready to talk to you"" WOW great management huh. Finally We tried to explain that we did not use the room and we would like to just leave and we didn't feel charging us half was acceptable because the room was not rentable condition. We finally left realizing the staff was completely incompetent of running a hotel and lacked any sense of customer service. We stayed down the street at the Shelter Inn, the room was 3 times the size and very clean for a quarter of the price.
The next day we called and spoke to another manager,Juliana, explained the story and she told us there was nothing she could do because she didn't have the authority to waive anything. She was nicer than anyone else we encountered but After wasting 30 minutes of our time, she said we had to speak to the GM Paul. She told me she would pass my information onto him and he would contact us the following day. He never called so we tried leaving 4 messages with the GM assistant and still no response. 
We never got to talk to anyone who could do anything nor cared about the hotel's reputation from a customer service point. In short, I have been in the hotel industry most my life and the way we were treated was ridiculous, the room we were given was small, filthy(bathroom and carpet especially) - it looked nothing like the pictures online- and the staff were the rudest people we have ever had to deal with. I wouldn't recommend this hotel to anyone, there are better options nearby for a reasonable price don't waste your money here!",1,1,0,0
"Weekend stay on the bay
Took the train from Anaheim. Short walk to ES from station. Had booked a king, but ended up with two beds,(it happens). ES did change us to a Bayview room for the inconvenience on the top floor. We were right across from the elevators, but no noise issues. Great view!!! Room was clean and well maintained. Nice to have fridge and microwave. Water pressure in the shower was good. Beds were comfortable. 
Pool area was nice and we spent a fair amount of time in the jacuzzi. Had breakfast both days and was decent. Managers reception is a nice touch. Off brand booze though with chips, pretzels, etc. There is also a Starbuck's on site, and a convenience store just down from there. 
Easy walk to bay cruises and Gaslamp. There is also Shoreline village across the street. The Lions Share bar is just around the corner on Kettner. Good food and drink here with decent prices. They have a limited late night menu.
Parking is 29 per night. Seemed like many of the guests were waiting a bit to have their car brought up. Happy I took the train. Enjoyed my weekend at ES, would stay again.",5,4,-1,1
"Hotel staff very helpful. Happy Hour and Cookie Hour Great.
A great Hotel to stay at when in Dallas Texas. The staff was very helpful. The elevators worked and didn't wait long for a elevator. The hot breakfast eliminated the search for a breakfast in the morning.",5,5,0,0
"Rude Staff, Bring Cash
When I went to check in, the clerk asked me for a deposit, which is fine. I don't have a credit card and had $200.00 cash on me to last until my pay went through the following morning. I offered to pay the cash, which he said they didn't take (who argues cash?) and had to check with the manager. He came back and said it would be $250.00. I have always paid a $50.00 deposit. I told him I had $200.00 which he accepted. I had a ticket for the football game that night but now had no money to get me to/from the stadium.
 One morning I had the breakfast request form filled out to have it brought to my room. I put down 8:00AM for the time. It didn't arrive until nearly 8:30AM and they automatically charged an 18% gratuity on the bill. Another morning I did not receive the complimentary toast with my breakfast.
 A few days later I asked the same clerk for directions on the best way to get to Oakland as I had a ticket for the A's game that day. He screamed at me why I wasn't going to the Giants game; I had a ticket for their game the following night. 
 My room had a coffee table with a broken leg and I scraped my finger on a protruding nail head from the arm rest of the sofa.
 When I went to check out, the same clerk made a snide comment about my passport I had given him for my identification. Then he angrily gave me back my deposit.",1,1,0,0
"Dude what are you doing?
First of all let me say i usually love staying in Dury Inn & Suites, but this visit was not so nice. I first thought I was going to have another great stay we got checked in pretty quickly even though there was a rush on the front desk at the time of check-in. My wife was on the floor above us taking advantage of the laundry facilites and I was in our room with my two year old daughter. I was talking to her about being careful of falling when all of a sudden in walks this big tall high school kid. I was shocked and asked him ""Dude what are you doing?"" He was just as shocked as I was. The front desk gave him keys to our room and even wrote down our room number. After the kids said he would check with his Mom, I called the front desk and they said that they were sorry for the mistake and that we would need new keys. I asked if they coudl run them up and they said yes. It was taking forever for the keys to come and I didn't want to go down and get them in fear that my wife may return from upstairs and not be able to get into the room, since our keys were now voided. I heard a knock on our door and my daughter ran to open it. I stopped her and looked out the key hole. There was a kid trying to hide. When I opened up the door to ask them if they knocked on my door my wife came. She wanted to go back up to the laundry room but could not without a key and after calling again to the front desk we just resorted to going down and getting them ourselves, after such and embarrissing mistake you would have thought the least they could have done is run some up instead they admitted to instead of giving him the keys to the floor above us writing down and keying in key cards for our room that we were already in.
There were also very few towels in the room, one of these towels had two dark stains on it. The eating area downstairs was a disaster area after having a bunch of ball players go through, I know not the hotels fault but it was just so dirty with all those people messing it up. So loud and so many people we just skipped breakfast the next morning. People were very loud until very late at night as well. Drury can do better, when we stay at the Findlay, Ohio hotel we have stayed there with baseball teams, while things can get crowded the staff keep up with things and provide a comforatable stay. The same can not be said for Indianapolis Northeast.",2,1,-1,1
"Does the job...price is right and so is location
Having to travel to NYC frequently over the next few months for my daughter's college theater department auditions, finding an inexpensive place to stay in Manhattan that doesn't break the bank account was a challenge. I learned about this place but was very leary after reading reviews that included bed bugs, etc.
I took a chance because of the good reviews and was glad I did. 
First tip - I initially made my reservation through bookit.com - my go-to cheap travel website but upon checking the hotel website a few days prior - found that they offered a special $10 cheaper that included breakfast. - Let me clarify that breakfast is just juice/coffee/tea and one choice of a pastry - but still - included makes all the difference. I changed my reservation to the cheaper one easily.
The lobby was huge and really nice and includes a couple restaurants, souvenir shops and tvs with news channels on - and lots of couches to sit on if you arrive too early for check-in which we did. The bellboy lent us a door key so we could use the bathroom on premises. The people at check in were very nice and very helpful. 
Of course once heading up to our room on the 10th floor - you definitely can see the carpets need replaced but they were decent enough. Historic vault doors were cool on the rooms.
The room itself of course needed an update - worn carpeting and mushy bed. But I stripped down the sheets and didn't see any evidence of bed bugs (peppery matter) - and the shower - tho also could use some work - worked - and had plenty of towels, shampoo and soap.
I did have a problem with getting the shower completely turned off and called to have the problem handled. Within 5 minutes someone was at our door and I appreciated that. They easily fixed the problem (the one shower spigot needed tightened, which can happen anywhere) and left in record time. Problems don't bother me - them not being handled does. In this case, it was quickly handled so no problem.
Tho I wish it felt a little cleaner - not well dusted around the edges and worn furniture, etc. - we were only there one night - so it completely did the job. The location can't be beat - right across from Madison Square Gardens and just a few blocks from times square and near a ton of shops and a mall - and the service was really great and within a block or two of several different subway stops.
FYI - no internets in room - except for a fee - and they will store your luggage at $4 - but they can also include that in your room check-out invoice. 
Another little touch included the subway map that comes with your key. I kept mine and it has been useful on subsequent visits.
I will be staying there again for another college audition - and tho not my favorite - it completely did the job!",3,3,0,0
"Was hoping for more...
My husband and I chose The Oxford for the history and location, but we were disappointed in the check-in service and room service. In fact, when we called for room service, we were told someone would have to call us back later. The staff in general was not overly friendly or helpful. The downtown location was fantastic and it was an enjoyable walk to Pepsi Center. Both The Cruise Room and McCormick's offered convenience and great atmosphere, but we were again disappointed in the service.",3,4,1,1
"Horrible
For over $ 200 a night this hotel is just horrible. The room we stayed was pathetic with if one can imagine a sink in the room and not the toilet. The carpets stink and the entire staff right from the doorman, bell boy and the front office staff is hustling to make you hire a private car instead of a cab.",1,1,0,0
"Awful beds, worse service
The beds in this hotel were incredibly hard and uncomfortable. I asked to be switched rooms and the beds in the second room were no better. I ended up pulling the comforter off the second bed to try to create some cushion. I told this to the clerk at check-out, who informed me that they could have put a foam insert in to make it softer. I told him that this would have been nice to know when I complained to him the first time and asked for a different room. My memory of this hotel will be four days of back pain. Also, even by hotel standards, the towels were the consistency of 60-grit sandpaper. Excellent for stripping paint off wood, not so great on the skin. The hotel looks beautiful but does not have the comfort you would expect from a Marriott Courtyard.",2,2,0,0
"A dump
Used points to book my son a room late at night as he was driving from Los Angeles to Texas. Gave him a handicap room with a shower he couldn't use and an air conditioning unit outside the window that kept him awake all night. Because he didn't want to upset me he didn't complain and he was wiped out. The manager won't return my points because he didn't complain but said he would give me a discount next time? Next time won't happen cause we won't stay there!",1,1,0,0
"Very bad hotel
We chose this hotel despite the bad reviews because it was the only available one with an affordable price. The location is quite good for the price, but that's it:
- When we arrived, I needed to access internet urgently. I tried to access it from the ro0m (which is promised in hotels.com) but didn't receive any signal. I went to the lobby, and it still didn't work. I asked the guy in the desk if there was any problem with the connection, and he answered he didn't know, that it was not his problem. I told them that in the webpage they are marked as ""free internet in room"" (which is a need for me), and he started yelling at me (yelling at a customer, well done) saying that if it was free, I couldn't complain (???). We started to shout to each other, and after a few minutes he went to the first floor, reboot the router and it started to work (how difficult was to do this at the first moment??). Anyway, the following day it wasn't working again.
- The rooms are very very noisy.
- The breakfast includes EXACTLY the following: bagels, cheese cream, muffins, coffee and (terrible) orange juice. The PLASTIC KNIVES are re-used: they clean them (they ask you to leave them in a tray) and use them again.
- The fridge broke during the second day, and ruined the food we had inside it.
- The rooms and furniture are really old, and not very clean.",1,2,1,1
"Average- Not 4 stars, but 3.5
This place was fine, and it's best feature is its location, and I sort of think thye know it! The rooms were nice, but small, including the bathrooms. The other facilities were adequate. Internet is expensive and parking was sort of a nightmare. At one point, there were about 30 cars blocked in the parking garage because the automatic exit gate stoped working and wouldn't let anyone out! That took around 10 minutes to resolve, which was frustrating, especially after paying for parking.",3,3,0,0
"2nd time at harborside inn
great hotel. excellent rooms and no fuss. very close to financial district, north end and the quincy market.",4,5,1,1
"Nice Hotel and a great location
We stayed at the Sheraton during the big storm when we lost power. The room was great, nice, clean and quiet. It was also a great location and you can walk everywhere which is a big plus. It was great staying there, we walked to work and it was easy to take the kids out for meals. I definitely recommend the hotel.",4,4,0,0
"Nice, friendly, basic
Recently stayed here for a stopover to Hawaii. The hotel was one of the cheapest I could find that was central. While it was perfectly adequate for a single night, I'd possibly think twice about staying too much longer.
The hotel itself is fine, although you can tell it's been a scruffy, old fashioned hotel in the past, but has been given a lick of paint and a tidy up. There are still some of the original features, such as the cast iron baths, and the old fashioned elevator that add to the character of the place but things like sinks in the main bedroom rather than the bathroom make it a little out of the ordinary.
The hotels charm however comes in the artwork, which is fantastic, very modern, and fascinating. Not only are there some great works up on walls and for sale, the bedroom walls are wonderfully decorated, and add some great character. In addition, the staff were very friendly and really helpful - they opened breakfast early for us when we had to leave at 6am.
I'd stay here again, but probably not for a long stay.",3,3,0,0
"Used to be my favorite Hollywood Hotel
I have been here many times, however, during my most recent visit I had some problems. First I was not able to select my usual alcove room via the Hilton.com web site. There seemed to be a problem with the Hilton.com web site, since I was unable to check-into three different Hilton hotels last week. 
When I physically checked in at the hotel an alcove room was not available. Also Hilton no longer arranged the usual fruit basket for their gold members, which I previously enjoyed. Also they no longer gave me a bar appetizer coupon as they have done in the past. I need to reconsinder my next visit, The nearby Sheraton may be my next best choice.",3,4,1,1
"Perfect
We try to stay in downtown area when traveling since we own a small renovated motor court in rural West Texas. The Anatole is a beautiful, well designed facility that offers a great variety of fine dinning, relaxing, and great meeting space!
We had a King Studio for two nights and it was perfect. Didn't really care that I-net was high, as we really didn't want to use it anyway. We were at market and didn't need the communication link. We have a cell for that.
We had a glitch when checking in, as we were double charged incidentals that did not meet our actual room charges. We had to call our bank. The clerk was not aware they could handle that on their end.Best way around that is to not charge to room.
Amenities were great and we didn't need the wet bar in the room with so many options on the ground floor. I was even able to purchase a cigar and find a quite place to enjoy it and a drink, outside of course.
Our final evening was on the 27th floor at the Nana. Our waiter and his staff were 5-star! So was the food! It was an historic time for our entire party!
I highly recommend the Hilton when looking at downtown.",5,5,0,0
"Very good deal and great stay
We just returned from a four night stay at the Langham Boston. We found an exceptional deal on Expedia during a time when there was a big conference in town; comparable -even lower tiered hotels- were significantly more expensive than the Langham and we actually wound up canceling at another property for significant savings (and I mean SIGNIFICANT savings). So we were THRILLED that we got such a great deal at a great hotel. 
Staff was top notch at check-in. The lobby renovations still had not been completed when we checked in, but, I didn't plan on hanging around much in the lobby anyway! It wasn't too much of an inconvenience. 
Our room wasn't available at check-in, but not a big deal. They took our luggage and held it for us.
When we finally did check-in, our room had a dusty smell to it; something to do with the filter in the air-conditioning duct I suspected. I noticed that the vent also looked a bit dirty. When we left that afternoon to go out, we let the front desk know about the dusty smell. They offered to put an air purifier in the room and let it run for about two hours which was the length of the time that we would be out. It did the trick, the dusty smell was gone by evening and we just kept that wonderful air purifier running the remainder of our stay!
Room was spotlessly clean otherwise. Furniture getting a bit dated in looks; still in good condition. 
Beds are comfortable; we slept great all nights. I got a stomach bug the second day we were there (from dining out elsewhere most likely; nothing to do with the hotel) and was bed ridden practically all day and night for 24 hours straight! Glad I was in a comfy hotel bed in a cozy room! 
Bathroom had a slight problem: the tub/shower had some issues (water pressure was just OK, not bad but not great) and the tub drained incredibly slowly; we'd have a nice pool of water to wade in after the end of each shower. Not a major issue at all just a bit annoying. Bathroom was spotlessly clean. 
All-in-all it is a really good property I think. Great staff, good location, clean rooms, easily walkable to the greenway, congress street, downtown crossing, quincy market, etc. 
We will definitely look at staying at the Langham the next time we roll into Boston!",4,3,-1,1
"Comfy bed, nice decor: classic contemporary.
we only spent one night here, but we'll be back. very comfortable bed. the room seemed like a suite but i never clarified if that is what we received - so ask. fireplace! loved the lounge - made having breakfast like a little retreat on it's own.",4,4,0,0
"great place
clean, safe, very friendly. Close to downtown. Jerry was very accommodating & a great help with any questions or requests we had. Will be staying there on my next trip out west.",5,5,0,0
"Suspicious bug bites
My friend and I stayed at the Super 8 on Bixler Road Oct. 19, 2012 in room 107. I read all of the recent reviews on Trip Advisor and did not see anything about bugs or dirty rooms so I decided to give the hotel a chance. My friend and I was in the room a max of 8 hrs! As soon as we arrived (around 9:30 p.m.) we changed clothes and headed downtown to party and we didn't get back to the room until 3 a.m. Normally, I pull the sheets back and check the bed for bugs whenever I travel, but we were intoxicated when we returned and headed straight to bed. We woke up at 10:30 a.m., grabbed some pastries from the dining room and immediately got dressed and checked out. As we continued on our journey to Chicago, I became incredibly itchy on my neck, chin, arms and shoulders. Because we were in the car I was unable to get a good look at the bite marks. When we arrived at the hotel in Chicago four hours later, I stripped and noticed large red bite marks on my body. I cannot for sure say that I was bitten by bed bugs as the hotel allows pets so it could have been fleas, or even a spider, but both me and my friend had bug bite marks all over our bodies. Overall this hotel appears to be clean, and is conveniently located within miles of Downtown, however there is a Holiday Inn express across the street and I would take my chances there before I stay at this hotel.",2,1,-1,1
"Probably not again
I mean, it was a place to sleep, I guess. The hotel was not great. VERY busy and didn't even look like a hotel, more like the Jacob Javits Convention Center. Confusing lobby, always teeming with all kinds of people. The front desk staff was nice, but a bit clinical. Room was not impressive, but the bed was comfortable. For $99 on priceline, I really cant complain too much.
Would try to explore other options in the future.",2,3,1,1
"Beautiful Hotel - Awesome Location
I love the sounds of the city, and this hotel is right in the heart of the city! Seattle has always been one of my favorite cities to visit. The Paramount staff were friendly, the room was clean, beds comfortable, the lay out was nice. Love the location in close proximity to all of those Seattle sites that you want to see. Within walking distance of the Washington Convention Center, to the Pike Place Market, Nordstrom, Macy's other shopping and restaurants. I slept with my windows open so that I could hear the city sounds below, but when I closed my window, it was just as quiet as anyone would want. I used the workout room, it's a little small with just a few cardio machines and a few weights, but it's better than nothing. It is also located near where the hub of the hotel staff seem to congregate, so I felt as if I was being stared at while on the treadmill. I ordered room service and it seemed to be quite a bit more spendy than what I have had before, but the food was good. The attached ""hotel restaurant"" Dragon Fish is wonderful! I ate there twice and throughly enjoyed it! The valet parking was $29.00, but worth it, because finding parking in the city is not easy. I would definitley recommend the Paramount Hotel next time you are in Seattle.",5,5,0,0
"Mixed review: 4 star room, 1 star exterior
First, this is University Hill's area. Everything you'd want for shopping within minutes. Natural Grocer across the street, along with a sandwich shop, chinese restaurant, WF bank. Drive a few minutes and you have an abundance of malls and restaurants.
Room is a ''King'' and I got a micro/fridge. Got early check-in. Bed is comfy, new Samsung 32'' with adequate number of channels, small desk, clean bathroom and shower area. No complaints with the room -- and I think I had people in the next room that I could NOT hear. I'm on an upper floor as I know I'd hear someone walking above me (if I was ground floor).
Now the bad: housekeeping was hosing off the walk-up stairs as I was checking in (no elevators). Stairs were still stained with dirt, black stains, room next to mine had a cigarette butt no one picked up. This morning walking to the office, ground floor, outside room 151, a dog took a dump. Housekeeping rolled over the poop (wheel track through it) and didn't bother to pick it up. I reported it.
Breakfast is adequate with yogurt, cereals, juices, milk, and looked like waffles you can prepare.
I was told that other than the King room, all rooms have ''double'' beds, which should be fine for singles. Is it possible for 2 people to sleep in a double bed? Guess small people qualify.
Did not hear noise except for the constant loud drone of heavy traffic on I-25 -- which I expected. Doesn't matter what side of the building you're on -- you'll hear the noise.
Internet was spotty -- in and out and totally aggravating.",1,3,2,2
"Good at the right price
The hotel is pleasant enough and the staff are friendly but it's definitely running to a budget. The room was clean. The free Wi-Fi is good, the free breakfast is good if you're in early enough. Only one out of three ice vending machines was working. The lift made strange noises but was ok. Overall, I would be happy to stay here again and recommend it to others",3,3,0,0
"Perfect in every way!
This is a charming hotel ideally located next to Pike's market, and just a few blocks from great shopping downtown. The rooms are great - beds are very comfortable, good views, and nice amenities. Staff was extremely friendly, knowledgeable and helpful. There are so many wonderful restaurants within walking distance. Efficient and clean public transportation is just 3 blocks away which will take you to the Space Needle, Pioneer Square, stadiums and other key places. No car required!",5,5,0,0
"The smell of feces permeated the room
Stayed there Dec 13-15, 2012
- location was fantastic
- bell staff were friendly and excellent
- everything else was terrible...
- first room, unbelievable harsh small of feces throughout...window wide open when we walked in could not hide the horror
- new room - small black bugs in the bathroom
- shower facet leaked badly into the bathroom
- carpet and wallpaper were 15 years old if a day
- the promised exercise facility was a joke - with broken tv's, broken elipticals
- bed made concrete feel soft....and we like hard beds
- conceirge had no clue where key spots in Times Square were - Carmines, Carolines comedy club or NBC Studios - which was within 4 blocks.
stay in 25 different hotels a year, worst hotel in the past decade....and it is stated as a 4 star....that would be true if it was on a 100 point scale!!!! very disappointing!!!
Bet this was a nice hotel in 1980!",1,1,0,0
"Worst stay ever.
I stayed here for the HARD Day of the Dead event earlier this month... and I only stayed here because my friend was also staying here, I should have checked the reviews before booking. Anyway, it was only 1 night that me and my boyfriend were staying, how bad could it be?
The lobby and most hallways look great, not to mention the 15 or so floors it had. Not too shabby for last minute and $100...Until we got to the room...
The nice floors disappeared when you opened the door, the carpet looked like something out of an ancient bowling alley. There was a nasty looking rusty sink in one corner with awful smelling water, which was complimented by a window in the other corner that looked out onto what looked like an abandoned building of some sort, upturned mattresses and smashed glass could be seen through dusty curtain-less windows... not creepy at all. And the lovely cardboard-like bed with paper sheets next to a single nightstand and lamp really brought the whole room together. Can't forget the closet though. OH, and there was no bathroom...in the room at least, there were community bathrooms...that were just as awful as the rest of the rooms. 
After staying at the Trump in Las Vegas, I can definitely say that spending the extra cash for a nicer place is ALWAYS WORTH IT. If I could re-plan this trip, I would never stay at the Cecil or any hotel like it. I've learned my lesson, always read reviews. It seems like nearly everyone else who has stayed her has had a similar experience!",1,1,0,0
"Poor service and pests!
I stayed at the Hotel Indigo at the Alamo midweek for three nights as part of a business trip. It was a return visit, as I had stayed there twice before in 2010. The previous two visits were great, and I looked forward to the stay. I was placed into a tiny room facing away from the street. I was surprised somewhat by the size, given my repeat customer status and my Priority Gold status. However, I decided to accept the ""fault"" as my own for booking a queen bed room instead of a king. On my final night, I crawled into bed around 11:30 p.m. following a late dinner. That's when I noticed a ""crack"" on the wall that seemed to move. Upon closer inspection, I discovered the crack was actually a trail of ants. They started at the bowl of chips on the desk and trailed past my headboard to the window. I obviously couldn't sleep at this point and contacted the front desk.
""Hi, I'm staying in room XYZ and am checking out tomorrow, but there are ants all over the walls.""
""OK.""
""So, I'll need to move to a different room.""
""Let me see if something's available.""
AVAILABLE?! I just told you that you have a pest problem. How are the first words out of your 
mouth ""Oh, I'm so sorry"" or ""Let me get you another room right away.""
I was told that another room one floor down was available, so I quickly packed up my things and went to the desk to get my key. Again, no apology. When I opened the door to my new room, I discovered that it was unmade. Back to the front desk I go! It's now past midnight.
""The room that you just put me in hasn't been made up.""
""Oh, my book showed that it was.""
WHERE'S THE APOLOGY?!
I kept silent at this point, given how furious I was. I was finally placed in a larger, made-up, ant-free room where I got a grand total of 6 hours of sleep before leaving the next morning.
I left a follow-up voice message to the director of sales later that day expressing my frustration about this stay, the fact I was offered no compensation or even an apology, and that I had stayed prior. I requested a callback and never received one.
Quite unfortunate, given my previous two stays in 2010 were good. But there's plenty of other hotels in this area of the Riverwalk, and this property has lost my business for good.",1,2,1,1
"Great hotel in a perfect location!
This hotel is located ony a block or two from the White House. It's in close walking distance to many major attractions. The staff are very helpful and pleasant and most of them are either French or have practiced and acquired a very good french accent! It makes you feel like you are in Paris instead of D.C. The breakfasts are fabulous! We ordred eggs and bacon, but with that, you get a huge basket of baguettes, chocolate croissants, and other breads. They were yummy and I was full before breakfast waswas even served. The room was nice, just average size with a view of the building next door, but all in all, we were happy with it. The bar area is nice too. We had drinks and appetizers there and service was excellent. Parking was expensive, but I think it is that way at most big hotels in D.C. I would definitely stay here again.",5,5,0,0
"Just Walk Away, Not the Radisson that I've Grown to Love.
I wouldn't recommend this hotel at all. This hotel is due for a remodeling of about 60+ plus years and I understand that this is a Historic Hotel but there's no reason that the carpet, wallpaper, furniture should look this way. I'm very disappointed with Radisson. I used my points so I was at least happy that I didn't spend money on this hotel but I still fell that they should give my points back, I will still going to other locations that I've been to but never back here.",1,2,1,1
"Too expensive for what we got!
Most rooms were mostly clean. Every room was missing something: ironing board, broken TV, missing TV remote, iron, coffee pot ( coffee maker was there ) Only 1 room out of 12 had a fridge. Wall paper coming off, pipes are visible from showers. Toilets were dirty before we got there. Had to ask everyday for new towels and toilet paper. Shower drains clogged. Non-smoking rooms smelled of stale smoke. Had to reach in the toilet tank to pull chain. Hotel lobby was overpowered by inscents and continental breakfast definitely needs an overhaul. Food was stale, toaster didn't work. For the price, it was okay but we won't be staying here again. ""Super"" should be taken off the sign it could just be called ""8"" there was nothing Super about it.",2,1,-1,1
"Midtown - mid-rated
Booked the Midtown in Boston through hotels tonight (nothing negative to say about the app - worked great!) and did not have a terrific experience (though didn't have a horrific one either). Arrived really really late, and even though I had called before to enquire if that woul dbe okay, they had no record of this at the front desk. The person doing the check in looked like he was annoyed I was checking in so late, and as a consequence was not the least bit friendly. While the room itself was not small, they crammed too much into it (two double beds) so it made it feel really tight. So while it was clean, it was not very comfortable in terms of moving around, and also the bed wasn't too comfy either. Location is good, parking is relatively cheap for the area, and wifi was good. Got a coupon for free parking and wifi through TripAdvisor, so that was a bonus.",3,3,0,0
"A place to stay in the heart of the city
We stayed here last weekend for a three night stay in Boston. I chose the hotel based on the location and the price. The price to stay in Boston is ridiculous in my opinion. I keep kicking myself for all the places I could have went with the money that was spent on a three day stay in Boston. But that has nothing to do with the hotel. This hotel was the most price effective for the location. The hotel is very old and historical. The history is charming yet if you are looking for something that is somewhat modern this is not the place for you. 
The highlights:
Location: can walk to Quincy market, The public garden, north end (a little far), Freedom trail, and Back bay ect..
Price: the price was way more competitive then anything else in downtown Boston.
If you are a first time traveler to Boston please make sure you do some research ahead of time. It was not as easy of a city to navigate as people say it is. I was also disappointed that people were not too helpful in suggesting options to go to for places to eat or hang out. I had some places in mind before I came, but I always love to hear suggestions from locals... and we got nothing.",3,3,0,0
"Excellent with a slight reservation.
Stayed for 3 nights and just loved our stay.
The little extras were a nice touch after walking the city, the complimentary wine service was a classy touch.
They need to focus on their concierge service at the front desk.
When he was in he was very good, when he was away the rest of the front desk crew was hopeless.
Still,overall, a very nice place to stay.
Would go again & recommend.",5,4,-1,1
"Disgusting
We were told that the hotel only had two vacant rooms – one in the basement and one on the first floor – essentially in the hotel lobby. After refusing to stay in the basement room, which had a strong, hospital-like odor, I was offered a room on the first floor (lobby), which was missing furniture and did not smell great either. The bathroom was missing a tub and instead had a shower with a curtain. The front desk staff was apologetic and promised to move me to another room the following day (at that point I did not feel like “trying” their other rooms). Overall, this was a very unpleasant experience to say the least. I stayed at Hilton in the past and it was never this bad.",1,1,0,0
"Business or pleasure or???
This is such an all-purpose area just north of San Diego; hotels need to be big and cater to all types of clientele (business, vacation, convention). Add the proximity to many major universities with all of their travel business, and you have the makings for a diverse business. Because of that, someone traveling for pleasure may feel it's too much of a business hotel (kind of cold, not cozy at all, one might well feel very out of place in the public areas wearing a bathing suit fresh from the pool). Likewise, someone on business travel may not want to deal with the Dive In Smurfs movie and the kiddie audiences that might attract. It's big enough to deal with everyone, but does it satisfy everyone when they're all mixed in together? I wonder... I felt it was cold, steeply priced for the service, amenities and property, and not impressively maintained. There were stains on the wallpaper in our room. The A/C fan was very noisy and seemed in need of servicing, and even so the room was not well cooled. It did not smell fresh. The furniture was odd (was that a bench or a luggage rack in the room? Is that funny armchair supposed to provide back support -- because it surely didn't.) Newspaper only on Sunday -- why no Monday delivery? All in all, nothing to recommend a return visit.",3,2,-1,1
"The Driskill is HAUNTED
The Driskill Hotel is HAUNTED. 
My wife and I stayed in one of the suites in the 1886 wing, where the 5th floor was supposed to be one of the most haunted in Austin (according to a ghost tour we took). I was made a believer when I checked out.
During check out, I found out that there must have been a GHOST who appeared to have dined in the Driskill restaurant and charged it all to our room for over $400 for the meal. Coincidentally, my wife and I ALSO ate at the Driskill that very same night with a separate bill with a separate receipt. When I asked the reception about it, they seemed annoyed that I was disputing a charge for one of the TWO meals eaten that very same night at the Driskill. 
When I asked for the receipt for the $400+ meal, there was interestingly no receipt!!! After waiting, and waiting, and wasting more time for the receptionist to shuffle through the receipts and calling up to accounting, there seems to be no receipt for the $400+ meal. She added that not all the accounting staff was available to correct the issue (we checked out late morning on a non-holiday MONDAY). The staff refused to adjust the bill due to the ""high amount"" and was not very apologetic for wasting our time. I actually went back to the room for a bit to give them time to track down this GHOST diner. When I came back down, there was still no resolution, explanation, nor apology for the confusion or misplacement of the receipt. When I told them that I'm not going to pay for something in which they have no proof/receipt that I actually used, they hesitantly adjusted my bill and took off the $400+ meal and gave me the corrected bill. 
The Driskill is a very nice hotel structurally, however, the service does not seem to match its grand history. The fact that there was a mix-up was not concerning. However, the fact that the staff was inefficient and not courteous was my main, huge disappointment. We loved our stay in a great suite of the Driskill for our wedding anniversary. However, after the 30+ minutes or so of check-out, my lasting memory of the Driskill is that it is run by a few staff members that probably should be on the amateur team of a small chain hotel. 
About a week later, I checked my credit card statement. To my surprise, the original uncorrected bill, including the $400+ meal, was charged to my account. I called the Driskill and spent more time explaining the situation to the staff. I told the gentleman that I had in my hand the printed final bill with the adjusted amount. The Driskill staff told me that my credit card company must have made the mistake and charged the higher amount. WOW!!! That would be amazing for my credit card company to know exactly (to the penny) how much the over-charged disputed amount was. The staff sounded (again) uninterested and unapologetic for their mistake, and he told me to resolve with my credit card company. There was nothing that he nor the Driskill could do to rectify the situation. Now THAT's QUINTESSENTIAL DRISKILL SERVICE!!! His only helpful point was that he said he would email me the final bill again. 
The Driskill is HAUNTED, since I did not receive an email from the Driskill staff who said he would email me the final, corrected statement. So, I must have been talking to one of the Driskill Ghosts!!! Things at the Driskill seem to disappear....$400+ dinner receipts, adjusted bills, emails, and social grace and hotel hospitality from the Driskill Staff.
So, if you're in the spirit for a Driskill spook or haunting, come to Austin, TX and stay at the ""legendary"" Driskill hotel. Maybe you, too, will have Ghosts dine on your account and have receipts disappear. You can be sure to add us to the Driskill's list of ghosts, since we are sure to disappear from ever coming back to the Driskill Hotel for our wedding anniversary, or Halloween, or for anything else, for that matter.
I remain haunted by my experience at the Driskill.",1,2,1,1
"Could this be a worse dump?
Noisy, dirty and they managed to lose our laundry. 
So my favorite jeans are now history, along with my wife's. The front desk didn't even care.
Bring your ear plugs. The curtains are filthy. The bed covers have burn holes, it just disgusting. 
Don't even consider it.",1,1,0,0
"Hotel has gone way down hill
I used to use this hotel often. This weekend i put my whole family up there and was shocked. Food service in the restaurant is terrible - we waited 90 minutes for 4 simple dishes and the waitress was unhelpful and rather rude. The air coniditioning in our room stopped working halfway through the weekend and a request to have it fixed or be moved was greeted with a half hearted ""we'll see what we can do."" This place used to be a gem in downtown dc - affordable, good food, and convenient. It's really not worth it anymore.",1,1,0,0
"An OK experience
I stayed there for 3 days in July. The hotel is old and tiny, as most hotels in NY, but on the good side, it is quite affordable and conveniently located if you travel to La Guardia (25 bucks for a cab). The hotel service is not good at all, but who spends time at a hoten when in NY? I would go there again.",3,3,0,0
"Service please....
I stayed at this hotel and upon checking out they charged me 5 times... They emptied out my travel card funds and I spent 3 hours on a train that day trying to arrange the funds being returned to my card as it was my primary source of money whilst travelling. After hours on the phone to them trying to explain what they had done they casually went about putting the error right.... There was no urgency on there behalf even though I explained that I needed the money asap. I was not impressed at all...
Apart from this the rooms and location were good, but if your a light sleeper be prepared to be woken up everytime the 25 year old room's airconditioner compressor kicks in with a thud...",1,2,1,1
"Ramada downtown LA
A decent room. The lounge attached to the Ramada had a cover charge. We may have used it if the front door to the Ramada wasn't locked, so we would have had to walk all the way around the block, at night in downtown LA. So we didn't visit the nightspot. This was dissappointing because we were trying to escape our room, where the heater didn't work. The fan did, and it blew the cold air really well. So we stayed in windy 65 degree room. This may have been nice in the summer, but not on a rainy December day. The front desk was less than helpful. I didn't use the pool or room service, so I can't review them. I did try to use the hotel WiFi, which was free, but unusably slow. I used my iPhones hot spot instead.",2,3,1,1
"Smoke Detector Nightmare
My party and i checked into the hotel early afternoon. Check in was quick and easy and the staff accommodated my request to be placed in the quiet part of the hotel. We tried to use the hot tub at 8pm and was told that it was closed...at 8 pm??? We thought that was a little unusual. We did use the fitness center which was equipped with treadmills and elliptical machines. There was a decent amount of weight lifting machines and equipment. The hotel itself is located at the base of the Gaslamp district. We were able to shop and had a very nice dinner without having to drive anywhere. Parking at the hotel is quite expensive...$37! There is a parking garage right across the street where we were able to park for $19. The hotel has a business center which I used to print out my boarding ticket the next day. Evidently it is part of the ""resort fee"" that I had to pay. The fee also included use of their computers in the center as well as wireless in the room. The room was clean and the bed was comfortable, however at 3:30 in the morning the smoke detector started beeping and continued beeping every 30 seconds until 8:30 AM! Needless to say, we had a terrible night sleep. I did advise the staff of the situation upon check-out as I wanted to have their maintenance staff either repair or replace the smoke detector. I didn't get much response other than ""I'm sorry"". Not sure if I would stay here again as it is quite pricey.",3,3,0,0
"Stayed here for 3 weeks
Stayed here for 3 weeks on a extended stay.
Its a very decent place. Its located in a great location write next to Westhiemer Road, close to many eating places, important offices, cinema halls etc. All within 20 minute car ride or less.
The staff is good. Not superb but good. I had some problems with my bed lamp, two times in my stay. They fixed it both the times on the same day.
I even ordered some goods from amazon ( I am from overseas). My packages were received by the staff and handed over. Nothing lost.
The room service had excellent integrity. Many times I left my iphone, ipad or even some cash lying around. Nothing lost.
The bed was extremely comfortable.
Nice LCD with enough entertainment channels to pass the time.
The best part - Free internet, Free Breakfast, Free printing services in the lobby, Free Gym ( nice gym) and of course free parking.
The rooms are very big. Lot of space to walk in. You never feel claustrophobic.
The bathrooms are nice. You don't cringe when you enter them
Very safe place. No dubious characters around the place.
Their are 5-6 hotels/motels right next to this property. Since I was on a extended stay, I checked them all out. I found this one the best amongst all. Best value for money. The one which comes closest to this is ""Motel 6"", which is newly renovated and right next door. All other properties seemed crap to me as I checked the rooms, talked to the staff etc
Glitches :--
1. Free Breakfast but not up to the mark. Same things served every day. Could be improved. And also the breakfast closes at 0930...too early for comfort!
2. One day their fire alarm got activated in the afternoon. It took them good 5-6 hours to reset it and had to call external help. This meant cos of the noise, the room was unusable for that many hours
3. The housekeeping girls though with great integrity but very pushy with ""housekeeping services"" at 10 am in the morning. They would bang on your door and even open it despite ""do not disturb sign"" on the door! Found that very strange. It happened to me many times till I went and expressed my anguish to the manager. This was not repeated after that.
Feel free to ask me any questions, should You have any.",4,5,1,1
"Eeewww...
Disgusting. I'm not a really picky person, but there were dead bugs on the floor both in the bathroom and the actual room. A few of the bugs were on their backs and legs still squirming. We arrived very late at night and just went to sleep. When we woke and I saw how dirty the place was we could not get out of there fast enough. The bath tub was grimy and there was no remote for the TV. The lobby to check in had a buzzer to let you in, so I'm assuming it's not a great neighborhood either. Don't make my mistake and pay online for a room for you and your kids. The pool did appear nice and clean, but we did not stay long enough to find out.",1,1,0,0
"Looks Good - But Wrong Place for a Weekend Stay
There were 4 of us staying for 4 nights from Sat 11th Feb - Weds 16th Feb, upon arrival our first impression was that it was tastefully decorated and welcoming, we were offered a glass of sparkling wine complimentary upon arrival, which I thought was a nice touch.
Although we had pre-paid for rooms and continental breakfast for the duration of our stay, we had to leave a deposit of $50 per room per night, which was not the usual card swipe, be warned, I had taken a pre-paid Mastercard with me with our spending money on it and was not told the money is actually authorised from the card and reserved against any charges, which meant I was $200 down immediately (Incidentally even though we have been back home for 5 days - those funds have still not been released on my card, I was told by the hotel they would be back on the card the evening of the day we checked out!)
The Rooms were nicely decorated, the view was looking directly into the apartments opposite [we were room 143 on the 14th floor], our friends room was opposite ours and their view was of a construction site, which was noisy during the week [forget a late sleep in!]
The bed was comfortable and room very clean, the ipod dock alarm clock was a great idea, as was the safe for valuables.
Unfortunately the restaurant was shut on the weekends - the lobby bar was open, prices were good $5 for a Stella Artois [£3.25 same as UK], Bottle of Corona was a bit expensive $7 [about £4.50] - it is also customary to tip $1 per drink on top.
It was perfectly safe to walk around at night, you can always flag down a taxi, they were cheaper than back home, we took a trip to Little Italy, it cost $8.
If you stay in and around the hotel on the weekends, be prepared for it to be quiet, we went to Jim Brady's Irish Bar/Restaurant around the corner at 8:30 Saturday night and there were only 2 other people there! [food was nice and not expensive, the barman even put the football on the TV for us]. For some nice bars try Stone Street, about a 5 minute walk!
Most beers are $5-$8 (included imported and 'fancy' beers - such as white beers], wine is more $9-$11 a glass, and that's the cheap stuff.
Breakfast at the hotel wasn't great, we had pre-paid for their continental breakfast at $15 per person per day, but for that all you had was 1 piece of toast and jam and a small serving of fresh fruit, your $15 (£10) did not included tea/coffee/juice [approx $5 each] or service charge at 18% - so even though we had pre-paid for our breakfast(which was a meager portion for $60 per day for 4 of us - approx £40) we were then presented with a bill for almost $16 (just over £10) for bringing us 4 slices of toast and fruit!
[On Sunday - there was nobody working the kitchen and we helped ourselves from a selection in the bar area, there was no service charge and we took as much as we wanted - much better idea!]
After Monday morning, we found an excellent deli around the corner 'Lane's Deli' where the owner (Gabe) and his staff offered an excellent breakfast, a huge selection and great prices - we had our fill of toast, bacon, eggs, juice and tea for around $7-$8 each [£5], for the rest of our stay we cut our losses with the continental breakfast at the hotel and ate there! [they also had a huge choice for lunches and dinners and the food was great and cheap!][they will even do you a packed lunch to take out for the day].
Taxis : We arrived at JFK and straight away someone tried to scam us with a fixed taxi fare of $68 to take us to our hotel in lower Manhattan! Make sure you ONLY get a taxi off the rank - the flat rate to any hotel/location is $45 + tolls [approx $6] - we paid $51 for our journey which took about 45 mins. When we returned to the airport on Wednesday we paid just $45 flat rate as the tolls are only one-way [we left in evening rush hour and it took 1hr 20 mins - allow plenty of time]. You don't have to agree a price, it's all on the meter. Also, whilst at the hotel the doorman got us a taxi one evening, when we arrived at our destination the driver added $4 onto the cost of our $8 journey, because the doorman had taken a ride from the main road back to our hotel and not paid the driver [annoying!] - moral: get your own taxi, there's loads around.
Trains : we purchased a metrocard which gives unlimited train, underground and bus travel for 7 days for $29 [£20], the underground [subway] was easy to use. Make sure you get a streetmap at the hotel, it is really simple to use and you can find your nearest subway station from various attractions.
Attractions: Arrive early - and avoid the queues, a New York CityPass is a money saving idea, we purchased ours online before we travelled and they cost £52 each - we used ours to see Empire State Building, Statue of Liberty/Ellis Island Ferry Trip, Museum of Natural History, Metropolitan Museum, Museum of Modern Art and we ran out of time but could have gone to the observation deck of the Rockerfeller Building.
People: are amazingly friendly and helpful - every time we pulled out our map someone would stop and ask if we needed help or where we were looking to go.
Would I go back to NY? - yes definitely
Would I stay at this hotel again? - probably not, I'd go somewhere more uptown!",2,4,2,2
"Location is the only attribute!!!
The hotel is ideally located just 1 block from the Washington DC metro system and within 2 blocks of Capitol, Supreme Court, Library of Congress and Congressional offices. That is where the line can be drawn....a family of 4 we spent 7 nights at the hotel and found getting the room cleaned every day was a chore and then it was not vacumed, the sofa bed was not maintaned daily or were towels or facecloths left on a daily basis. Two to three men working in the lobby were more interested in getting gratuties than they were providing services. I felt that spending $400 per night while common in Washington DC would have been better spent at another hotel.....which is exactly what our family will be doing on our next viist to Washington.",2,4,2,2
"Great atmosphere!
I came from Indiana to visit my boyfriend who lives in Columbus. This is a great place to stay, especially if it's for a weekend! The room was a little on the small side but the bed was really comfortable and the whole place was very clean! The complimentary breakfast was wonderful...nothing was stale. Also, they always had complimentary coffee and tea available in the lobby, so that was a major plus. I would definitely come back and stay here again!",4,5,1,1
"Nice experience
The Sheraton is a great location for doing things in downtown Seattle. This is just a few short blocks to Pike Place Market, original Starbucks, great shopping and the convention center. Bed was comfortable, room was typical for a large hotel. Very nice workout room. Staff was helpful.",4,4,0,0
"Average Hotel - good value with great staff and location!
The staff at this hotel is really their shining star. From the front staff to security (misplaced my cell), to the maids and the bartender - everyone was wonderful. They were pleasant, helpful and friendly. 
This hotel is close to everything. It's across the street from the Baltimore Conference Center and within walking distance to the Inner Harbor, a variety of restaurants and pubs near by. It is also close to Camden Yards - both Orioles' and Ravens' fields and the museum and aquarium down at the waterfront. The restraurant in the hotel was nice for breakfast and the bartender was friendly and served up some tasty drinks. 
The room, unfortunately, was not much to talk about. It was clean, had a small fridge and microwave for convenience. The maid service was consistent and did a nice job. Overall, the hotel could use some updating but the location and service make it a solid choice.",4,3,-1,1
"DO NOT STAY HERE!
This hotel has only been open for three months and I cant see it lasting three years!...Dont plan on getting any sleep here because we had a couple of randoms try to get into our room at 4am! The next night we were woken again by the couple next door obviously having a better time than us...The staff were rude and unhelpful, and failed to tell me that it would be 30 working days before I was refunded the damage holding fee of $100, so I am still waiting on the money to be refunded to my card! In particular a guy named Alex @ front desk, he seems to be up his own butt to help anyone!!! and refused to offer me any further helpful advice regarding this...We were in Las vegas perevious to this and had an amazing time, and this just put a complete dampener on the whole holiday, not impressed, wont be staying here again, thats if it stays open of course!",1,1,0,0
"Great Location but an average hotel
Great Location but an average hotel... this is good place if you want a clean inexpensive hotel in a great location. I stay here often when I am just in for a quick trip and need to be in a central location. The people who work here are very nice and the room is clean but small... but if you are in NYC do you really need a big room? I suggest this hotel to anyone who is on a budget but wants a safe, clean and good location hotel. It is right around the corner from Whole Foods... which is great!",3,3,0,0
"""Arigato"" for...not much.
I stayed one night in this hotel, which--given the paper-thin walls that made sleeping a near-impossibility--was a good choice on my part. Upon checking in, my partner and I requested a room as far away from the elevators as possible. We were assured that this was not a problem, and handed the keys to our ""upgraded"" standard room on the third floor (the first floor of guest rooms). Unbelievably, our room was the FIRST from the elevators. Because we were in a hurry to get to an appointment, and because the room had a long hallway leading from the door to the sleeping area, we hoped we'd be okay and decided to deal with the issue later. Sure enough, the elevator was completely inaudible from our room--so in this instance, the front desk's absolute disregard for our request (and dishonesty in telling us about the room's location) wasn't as big a problem as it might have been. 
More troubling was the fact that the walls of the hotel rooms are paper-thin. We were located adjacent to a room with two female travelers, and spent the hours of 11 P.M.-2 A.M. listening to them talk (at a normal level, so it's not like we could call security or ask them to be quiet--it really wasn't their fault). Further, we were located on the first floor of guestrooms, so the noise from the second floor and the restaurants below were audible all night. Finally, when we mentioned these complaints to the staff upon check-out, there were no efforts made at remediation--just a blank look and an apology. I was disappointed by my experience at the Kitano and would encourage others to look elsewhere when booking a hotel in this part of the city.",3,3,0,0
"What a pleasure!
My husband & I stayed here for 8 nights at the end of June 2012 and had a wonderful stay. From the moment we stepped on to the property -- we were treated as valued guests ....I've never seen service like theirs and it was a pleasure.
A special thank you to Schpat (one of the doormen) and Urselle (housekeeping) and Norbert (CS Mgr) -- they went above and beyond making us feel welcomed.
The room was wonderful and comfy ...we only have one complaint -- the Wireless internet was a royal pain and after a while we just gave up and took our devices to the lobby. They are addressing this issue and I am sure they will get it resolved.
The trip was a birthday gift for us both and they had two wonderfully decorated cupcakes and a bottle of champagne waiting for us the first evening we got back which was very much appreciated. 
The turn down service was nice and the complimentary beverage in the morning was a great way to start our day. (Sign up for the Preferred Guest program --it's well worth the time)
All of our requests were cheerfully handled and we will not hesitate to come back (although maybe not while they are having a heat way!!).
The location was perfect for getting around -- the Metro is just a short walk away. 
Lots of really nice little places to eat in the area as well.",5,5,0,0
"The worst hotel room ever
I am currently staying in a room a hotel has no reason to ever book. It is right next to the elevator and every time it operates it sounds like tornado winds. This hotel should be ashamed of itself for even thinking of booking this room. BTW the hotel is far from capacity. If I could give negative stars I would.",1,1,0,0
"Spectacular Views !
Looking at the fabulous Bay Bridge while my plastic Buddha shines on me. What a gorgeous spot.
The lobby and bar are sophisticated and being next door to the MOMA makes them creative in location. It's in the air.
This was a business trip and my cohorts all agreed it was stylish.
The service was a little strange almost too many young people who didn't have a clue. 
Left a sweater in the lost and found and they gave me a hard time about sending it to me, REALLY. Took three calls to the hotel and I still don't have the sweater!",4,2,-2,2
"Sheraton Tribeca in New York has bad management
I called the hotel operator and asked for a wake up call at 7am the following morning. The phone rang at 5am waking me up. I called the operator and explained that the wake up call came in at 5am and not 7am as I requested. No ""sorry"" or anything that sounded like an apology. I asked for the 7am wake up call and tried to go back to sleep. I woke up around 8am with no wake up call as requested at 7am. I had no time to shower, shave or even have breakfast or I would have been late for my meeting. I left three messages for the manager to call me. No phone call from the manager or anyone else from the hotel.",1,1,0,0
"A True New York City Gem
I was looking on TripAdvisor for a decently-priced hotel in the Union Square area and came across the Chelsea Pines Inn. I was shocked that a non-chain hotel ranked #2 in all of NYC had such affordable rates! I decided to give it a try and my girlfriend and I were so impressed. The staff was so friendly, the little cookies and juice at 11 PM were delicious, and the continental breakfast was simply perfect. I knew I was in for a treat when Daniel welcomed me to ""the family"" and greeted me by first name every time I walked by the front desk. I met Jay on the way out and he gave me his card and told me to let him know when I next planned on staying. I couldn't have asked for a better stay - the price was well worth it and I can honestly say the #2 rating is well-earned. Excellent location - close and convenient to all. Thank you!",5,5,0,0
"Business Travel - Nice Surprise
The staff at OTA are just outstanding! They make you feel like you are coming home with each stay. I have been traveling Manhattan weekly for 4 months and originally booked here because of the location and the rate offered through our client. I will admit I tried a few others in and around the Upper West Side and even Times Square and came back over and over. I have 5 weeks left and have already booked it all at OTA. The location is fantastic (Upper West Side has it all and is still quiet and quaint), the rooms are clean and the beds are sooooo comfortable. Highly recommend this spot!",5,5,0,0
"First stay with a baby
Hotel is suited for travelers since it is right near the LAX but we were just visiting friends in LA. Hotel staff was friendly and noticed we had our baby with us while checking in. They unexpectedly offered us a crib which we didn't need but it was nice they asked. The room was great, right next to the elevator bay but we didn't hear any noise from traffic or the airplanes flying by. 
The one con was the parking. The spaces were super tight and we have a small car. Other that that everything else was great.",4,4,0,0
"Very pleasant surprise
We were very pleased with the accommodations and our stay. The free shuttle downtown and back was an unexpected bonus. The driver answered all kinds of questions during the trip. All personnel were extremely knowledgable, pleasant and helpful. Building is older, but we felt totally secure for ourselves and the car which was in covered fenced parking. 
Location is extremely easy to find and to get into and out of via Lake Shore Drive.",4,4,0,0
"Great Kimpton hotel
On my first stay in this hotel, I was happy to have the usual Kimpton amenities- excellent customer service, attention to my individual needs (they even offered to go and buy my plain M&Ms because they only had peanut in the mini bar!), and great perks. Free wine/beer hour, morning coffee/tea, a rooftop pool and bar, and a very nice sushi restaurant next door. Kimpton does a wonderful job of rewarding customer loyalty, too, and that's why I keep coming back!
Try Lincoln for a drink- just across the way on Vermont Ave. And just north on 14th are terrific hip cafes, bars, and restaurants. About a 10 minute walk from Dupont and not too far from red, orange, and blue metro lines. Thomas Circle is pretty, quiet at night but close enough to busy areas if you're interested. 
Only bummer is that the pool closes when the bar opens...it would be nice to have the option to swim after 5pm.",5,4,-1,1
"Great Riverwalk choice
I am on my last night of a five night stay. This hotel has a nice atmospere and friendly staff. I was in town for a one day conference. I am sharing a room with a good friend who was also attending the conference. Our first night was went down to grab a cab and head out to dinner. The valet pointed out the hotel shuttle, told us their favorites at the place we were going and then gave us little bottled waters for the ride.
The hotel has ""turn down service"" and they fill the ice bucket. As you can see from the photos posted by other reviewers, the rooms are romantic and old fashioned with French doors.
The pool is on the small side and in a courtyard where there is sun only part of the day.
But - you walk out the back and there you are right in the heart of the Riverwalk.
To get the most for your dollar, walk up to the CVS (on the Riverwalk) and buy the $1.99 water instead of the $6.99 water in the room and snacks.",4,4,0,0
"Too Old Hotel
I went there a few of times for business in past 3 years and now I told my company if they still give me this hotel I won't go. It is just too old and pool and fitness center are much smaller , they are just tiny! The club lounge provides only chips and energy bars, they are just cheap!! The location is good though.",3,2,-1,1
"Not the quality as advertised
I usually don't stay at Hiltons - but having come for business, the hotel was already picked out for me, plus I knew that it had a great location (actually, the location was the best thing about the hotel) so I agreed to stay here. The hotel itself (the lobby, appearance) was very nice - the service was wonderful, I asked to be moved twice and they complied (one time because I requested a double bed and was given a single) the other because I wanted a higher floor. So in that sense they were accommodating. But my main complaint was - this was not the cleanliness of a 5-star hotel. First of all, the room had a weird feet smell to it. The bathroom had a sweaty/old water smell to it, even though it was renovated, the cleaning crew did not do a good job - I found hair on the wall and some in the tub, the walls had some stains, wallpaper was peeling, etc. The beds didn't have bed bugs so in that sense I was happy. But there was no working fridge- would have been nice to put my drinks in there especially since it was warm in NYC at that time. Overall was just OK - if the price were $100-150 a night I would not complain. But the rate was $479, and in Europe if you pay that much (in Germany, and the UK) you get a great, clean room for the same price.",2,3,1,1
"Pleasant Surprise
This hotel is clean, the staff very friendly and helpful, and the location is great. You can walk to Fisherman's Warf to sightsee or catch a ferry to Alcatraz or Sauselito. Giradelli Square is very close by and you can catch a bus or trolley easliy. Breakfast is included and you have many choices. We would definitey stay here again.",4,4,0,0
"Worst case scenario!
The Marriott property is expensive even at Convention rates but I could have been at a Motel 6 or hostel with the my experience this week. First of all, the power went out which meant cold showers, dark rooms and walking up 14 flights of stairs. Next, the lack of communcation on the part of the staff was unbelievable. We had no understanding of what had caused the power outage, when we could expect power to be restored (basically were told 4:30 then 8pm then 12midnight, etc...) to no avail. The staff gave out water and glow sticks if you happened to be ""hanging out"" in the lobby that also had no power or internet. If you left the hotel you had no idea about what was being offered guests. One surprise was that now that the light is on, I realize that the granola bars given to me were EXPIRED (1/12). I guess since it was dark we shouldn't notice, right?
The noise in the hallways was loud as well as from the stairwells and outside.
I would recommend the Hilton if you come to this location. Although Marriott may have a good name nationally (better than the Hilton chain which can be quite variable), the mgt at Hilton worked to have generators restore power, internet, hot showers quickly AND put guests up at an alternative Hilton locations (with free transportation) that had power.
You might wonder what the guests at Marriott were given for the trouble? A $100 discount TOTAL for 3 nights stay (~ $33/night) on a $237/night room rate.
Even with power this hotel is not worth it. Yes, the location is convenient to the convention center, but this property does not live up to the chain's reputation.
The one positive is that the beds are comfortable.",2,2,0,0
"What a disappointment!
We had a good stay here last year and returned whilst visiting our daughter at UCLA. What a mistake. The first ""Spectacular suite"" we were shown to (1511) had no natural light and would have been like living in a glorified closet. We asked to move. A very helpful lady at the ""Welcome Desk"" graciously upgraded us to the Penthouse floor. We noticed a strong smell of drains in the bathroom and maintenance came and poured a whole bottle of bleach down the shower drain. We had a perfectly nice but unexceptional meal in their restaurant ""Nine Thirty"". The smell of drains and sewage became overpowering during the night and we were moved the following morning. The lady at the ""Welcome Desk"" advised us that she had taken $65 off of our dinner bill in compensation. We had already been woken up at 7am by a labour dispute which we were warned about by letter the evening before. The picketing outside the W entrance was extremely noisy. Our third room on the 12th floor was ok but, as with the other two rooms, there was a shabbiness about it. Stained cushions and woodwork, dust in the corners and, yet again, a stale smelling bathroom (but not nearly as bad as the Penthouse room). We were frustrated by this time and ordered coffee via room service. Two dirty cups and one saucer later we were no happier. 
We decided to have lunch at the poolside restaurant. The service was so bad that we didn't receive our drinks until after we had finished our food! The manager said that the fine weather had caught them unaware and took the drinks off the bill. We returned to our sun beds to find the pool taken over by a party of screaming children. 
As with many other USA hotels, no shower by the pool, how annoyingly unhygienic. 
Whilst we appreciated the small compensations made by the hotel we would much rather have just had an uneventful and relaxing stay. 
Until the W Westwood has got it's act together it is obviously suitable only for drunken partygoers who are oblivious to it's numerous shortcomings. Try the Beverley Hilton or the Hyatt Century Plaza instead. Same price range, maybe not so ""cool"" but far more professional and relaxing. We were anything but relaxed after three nights and it spoilt what should have been a happy atmosphere.",2,2,0,0
"Great location beats room size.
Our family of 4 landed at this hotel thru Hotwire. Interestingly we are members of Choice Hotels reward program but couldn't get this price or even a room here for our stay in Chicago. I wish I fully understood this...
We stayed 6 nights on the 12th floor in what I am sure is one of their smallest rooms. The room was clean and tidy and we made the space work for us. It had everything we needed, just cramped. The bathroom was equally as small, but clean. Good shower head if that matters to you. Very basic toiletry products.
We were a family sight seeing all day so the lobby was of little interest to us but we did enjoy the roof-top terrace. After being out all day we would stop by Trader Joe or Whole Foods and pick up snacks and beverages and have our own relaxing happy hour before heading back our for dinner. The view was wonderful and they have plenty of comfortable furniture out to kick back on. We were able to watch and hear the hum of the city around us. They said it changed to a bar on weekends and we thought our kids couldn't be up there at that point (21yr and up) but the one night we went up this didn't seem to be the case. So who knows?
Attached to the Hotel is a Lavazza coffee shop. That was ideal for the 2 espresso drinkers in the family and the employees there were always pleasant to deal with. 
Almost any direction you looked out of the hotel front doors there was someplace to pick up quick food. Dunkin Donuts, a burrito place, 7-Eleven, Einstein,...the list goes on. Several sandwich places as well. 
Location is excellent. One block east of Michigan. 
The front desk staff was pleasant and helpful when needed. We are pretty low maintenance family. 
Boutique Hotel? Maybe once but not what I would call it now. Nice hotel? Yes.",4,4,0,0
"Great location, comfortable, some service glitches
Had a nice stay at the Sheraton downtown during a college tour. The location is great, walking distance to the Franklin Institute and other places. I found it really difficult to get to the hotel by car, however, arriving as I did during rush hour in the rain. Make sure you have a good map or navigation system. so you can manage the one-way streets. Also be aware that the parking is $38 with the hotel discount (ouch, but it was great that we had a place for the car). The room was very comfortable and quiet. For some reason, we were not provided with washcloths, which I found strange. Staff and service were fine, we didn't have much contact with anyone. Public spaces are huge, there is a conference area within the hotel, also. BTW - had a fantastic (albeit pricey) Rodizio meal at Chima Brazilian Steakhouse just a few blocks away from the hotel. Don't eat the day before so you can try everything!",3,4,1,1
"they charge for internet
i’ve stayed at this hotel several times and this has been the worst experience hands down. my biggest issue was that they charged for one day of internet! i’ve been at $29.99 a night hotels with free internet, i needed it so i paid and only then found out how slow it was. after that the hotel just went down hill in my eyes, they “all inclusive breakfast” was actually $14.95 a person, and it was terrible, the food was sub par and stale. and only after we had gotten our meal, and ate most of it, did a hostess come to tell us about the price. if i had known i would have gone down the street to ihop for something that i would enjoy. 
 both nights i was there there were charity events, so after 6pm there was no parking within walking distance. 
 all of that said, the general treatment while i stayed there was poor the say the least, everyone had a very haughty attitude and were hesitant to help with anything.",1,2,1,1
"Needs a lot of work
After a week long vacation in the Seattle area we decided to stay here on our last night due to early morning flights the next day. The location was great, just across the street from the airport. Upon checking in, we went to our floor and upon getting out of the elevator we noticed a very musty smell. The smell was throughout the whole hallway. Once in our room on the 6th floor I noticed the room was not cooling down. The air-conditioning was simply not blowing cold air out of it. I went back downstairs and was then told the air-conditioning for all the guest rooms was broken and it would not be fixed for some days! The front desk clerk was telling this to me in a low voice like he did not want the others guests standing around me to hear this! 
No wonder the hallways smelled...there was no air-conditioning running, never mind the fact that the carpets in the hallways look very old and dirty to begin with. The front desk clerk's answer was to open the window in the room and eventually it will cool off! We were facing the airport so all we heard all night was one plane after another taking off! Neither of us got any sleep. I was sick and exhausted and had already turned in the rental car so I did not have the energy to go find another hotel. What I detest is the fact that they tried to hide the fact the a/c was out for the guest rooms. Not even a sign telling guests about it at the check in desk. I will never again stay at this hotel. I highly recommend to everyone to look elsewhere. It is quite obvious the management at this hotel is lacking to say the least.",1,1,0,0
"Eh, I wouldn't stay there again
This place is supposed to be a resort? Not even close! It's barely nicer than a Motel 6.
The best thing about this place was the saltwater swimming pool. That was very very nice, warm water and 8 feet deep instead of the typical 5 feet in most places.
It's also about 1 minute from the freeway, which is a great plus!
The rooms were small, dingy, outdated, typical hotel bedspreads. I searched the place for bedbugs and found none, thank goodness!!! But I did stop at the convenience store and pick up some Clorox bleach and paper towels so I could wipe everything down. Maybe a bit extreme, but it just seemed dirty! Was only there a couple of nights, and was at the beach during the day. I'm glad I didn't have to stay in the room all day!!!
Anyway, I won't stay there again!",2,1,-1,1
"Lovely hotel
I found the Benjamin after a one night terrible stay at The Jewel in the same neighborhood. The Benjamin had room and a friend had recommended it. I don't know if I was so overjoyed because I'd come from an unacceptable hotel, but I found The Benjamin lovely, welcoming and elegant. 
I traveled to NY on business and would definitely stay at The Benjamin again. The staff was very friendly and polite, and my room was spacious, elegant and fairly quiet. 
I only had room service, but the food was excellent. 
The bed was comfortable, the TV nice, and the room was big enough to move around in. 
I'd say this was a nice find.",4,5,1,1
"Save your time and money.
Overall it was ok. But not what I expected. I normally am not overly picky but this was out of the ordinary. Our first room had numerous issues from broken blinds to men's underwear left in the bathroom. They promptly moved us to another room where the tv and remote didn't work. We couldn't enjoy the milk and cookies because the lounge / dining room felt like a freezer.",2,3,1,1
"Staying here at the moment, don't regret it!
Was on Amtrak from LA to Vancouver, BC. Decided to cut the trip by staying a night in Seattle, and ended up here.
Knowing nothing about Silver Cloud, I arrived and was checked in within 10 minutes, in a huge lobby where I could see coffee and tea set about for arriving guests. It is only me, but having been a late check in, I was checked into a room with 2 double beds. Not a big deal.
The room is Massive! the beds are comfortable, the 42"" flat screen is perfect, the windows are big, the internet is free, there is a couch in the room and a closet.
Front desk is friendly when asking for advice.
Breakfast is free, and upon first glance the pool looks adequate.
I am only spending one night here, but I know people that come through Seattle, I would recommend this hotel, especially at about the $90 /night I got through priceline.
There are 2 bars about a block away on Lake Union, or close to it, and seems like quite a nice area!",4,5,1,1
"Phenomenal Stay
I previously shared a review with you as TheBirthdayGirl45, however since then I had another opportunity to stay at the Inn at the Black Olive and let me tell you it was phenomenal. My friend who has expressed to me how clean the Inn is and me being a traveler, part-time travel agent and a person with high standards who has stayed in some of the finest hotels found that hard to believe every hotel has somes dust in the corners.  Now my first visit here in March I thoroughly inspected the place, however  I didn't do my how clean is this room test so when I went back this month I decided to challenge him on his review of the Inn. I took with me a pair of brand new white socks and I wore them in the room for 10 hours before I took them off well to my surprise my brand new white socks were still white when I took them off I couldn't believe it. I then went around the room and did the dust bunny test I went through this room with a fine tooth comb and could not find any dust anywhere...very impressive since I have stayed in many hotels, resorts, private rental homes and my biggest complaint is that the room is never cleaned properly this is a big deal for me especially if I'm spending my money to stay there. 
Well this lovely Organic Greek setting Inn is like apartment living as soon as you enter the rooms the lights come on immediately so there's no looking around for a light switch. The bed/mattress, towels and robes are organic; soft to the skin and the furniture is made of bamboo and recovered wood the walls are my favorite simply because they are not dry wall Dimitris kept the natural look yea I did my homework...I had some free time. Did I also mention that the floors are radiant heated so if you forget your slippers they got you covered. Complimentary organic breakfast, wine, water, and coffee are all available to you in room. Awesome!!
Look I could go on all day talking about this place, but why should I if you don't believe me go check it out for yourself I guarantee you, you will not be disappointed. The staff is very friendly beyond friendly...many thanks to Dimitris, Chris, Alicia, Jenny, Emily and Ryan  if I excluded anyone or misspelled your names please forgive me, but I didn't want to end this review without acknowledging all of you.",5,5,0,0
"Terrible, a disgrace for the Ritz Carlton chain
There are so many other excellent choices in NYC that this hotel is not even worth of consideration. I'm a frequent business traveller. I had never, in 15 years of extensive travelling, such a bad experience in a Hotel.
After three days of hoping over different time zones, I checked in late at night at this Ritz Carlton in a hope of a good five star treatment. At 6:20am I suddenly woke up with somebody barging into my room shouting ""security, wake up"". When complained, the person left to wake up somebody else at another room. After I received a letter of appologies for entering the wrong room and a gift card.
In the afternoon, I decided I had it with bad manners of other staff and asked to switch to the other Ritz Carlton in town, and mentioned that I had insect bites. This triggered a forced and rude request for changes of room "" for your own protection, since we have a very serious protocol in the case of suspicion of bedbugs"". A lot of concern for the hotel health standing, very understandable. What it was totally unacceptable was that they showed no concern for me as an individual. Where is the human touch? 
Finally, to crown a second day of mistreatment, when I tried to sleep over the second night, the alarm speakers of the hotel started screaming ""attention, attention!!"" at 11:30pm, depriving me of a second night of sleep. Again, the explanation was that there was a good reason for this problem and the alarm was for my ""own security"", although was probably a false alarm, since nothing happened afterwards. But again, who in his right mind would like to pay for a stay that feels like a torture chamber rather than a five star experience.
At the end of the stay, a Manager called me to listen to my story and promised me to think of an additional way to make up for it. I'm still waiting for him to call me back.
Yesterday I got a call from the Insurance Claim department at Marriott (see, not from Customer Relations at Ritz Carlton, showing the concern about protocol, not customer satisfaction) telling me that an independent search found no bedbugs. Good to know. A terrible but bug-clean stay. Beware, there are two Ritz Carltons in NYC, the good one is the Central Park one!",1,1,0,0
"Perfect room with a view of the Space Needle!
We chose this hotel after reading the positive reviews on TripAdvisor, and due to the proximity to Key Arena where we were attending a concert. We could not have been more pleased with the accommodations. The gentleman behind the front desk greeted us warmly and checked us in quickly. They offer Starbucks in the lobby, as well as a selection of snacks (fruit, breakfast bars, packaged sandwiches, pastries, etc.). They also have a small bar area where you can order a cocktail or food from their small menu (pizza, sandwiches, etc.). We did not try the food, but the pizza looked delicious! The rooms were much larger than we were expecting and the design/layout was really quite perfect: An empty mini-fridge for personal items, a full size sectional couch, large bathroom counter area for getting ready (the shower and toilet are behind the door, while the sink and counter area are open to the room), and a huge TV with the electronics hub easily viewable for plugging in laptops or audio equipment (very convenient). The bed was INCREDIBLY comfortable (better than a lot of the more expensive hotels we've stayed!). The room was spotless, comfortable, and quiet. We also had a great view of the space needle from our room which was a nice bonus. The area surrounding the hotel is very nice and extremely walkable (lots of restaurants in the vicinity). If I had to say anything negative at all about this hotel, I would say the blackout curtains weren't quite dark enough for me, but I'm picky about that and it was very minor compared to all the wonderful things about this hotel. Every employee we encountered was incredibly friendly and helpful. We'll definitely be staying at a Hyatt Place again.",5,5,0,0
"Great Stay!
We are staying at Radisson Blu Aqua for two days...its a very new very beautiful hotel! Very clean, spotless... Room is ultramodern that meets all your needs. Great shower, a very modern bathroom styling...very clean towels. Even the TV in room is a good quality plasma with wall mount. Room also has a balcony that will allow you to step out and look at the tall buildings around. The hotel for sure adds to the charm of downtown Chicago and offers a place to relax when you visit this beautiful windy city! The restaurant had great breakfast buffet. Helpful and nice people at front desk. Self parking was reasonable (its downtown Chicago lol)....The stay at Blu Aqua was fantastic and I highly recommend it ....and thanks travelzoo for the deal that had included free breakfast :)!! I will stay here in my future trips!",5,5,0,0
"What's to envy?
The best thing about this hotel is the staff, both of whom I met were very nice. Now, on to the serious problems.
Cleanliness: the hallway outside my door was not vacuumed for the 4 days I stayed at the hotel. I know because there was trash of varying sizes -- from very small (pieces of paper and lint) to much larger (several entire tissues wadded up and containing God-knows-what) -- strewn across the hall. Additionally, the trash can outside the elevator on my floor was filled to overflowing and never once emptied during my 4-day stay. Inside the room, a long, dark hair was found within the bed sheets (clearly not mine, as I am bald); and more hair was found inside the tub. The elevator had a relatively large puddle of red soda-like liquid that stayed there as long as I was a guest. 
State of repair: in a word, the hotel's physical shape is deplorable. To properly close, the door to my room had to be either pushed from the outside to close or pulled from the inside. In either case, the deadbolt did not work as it did not align with the latchplate on the door jamb: that's a bit unnerving. Over the threshold leading into the bathroom there is a thin metal plate that, when stepped on, caused a loud pop. The bathroom door had some kind of trim work running down the length of both sides of the door; however, this trim was curling up at the bottom on both sides. The decorative caps that cover the bolts holding the grip bars in the bathtub would not stay in place and instead continually slid down to the bottom. The trash cans in the breakfast area, which had foot pedals that ostensibly opened the lid, did not work, thus requiring the user to bend down and manually lift the trash lid. The glass front door of the hotel never closes entirely, staying about 8"" open instead. 
In general: a friend of mine who was staying in another room on a different floor checked out a day early because he saw ""a critter"" scurry across his floor. 
It takes quite a bit to skeeve me out, but the Best Western Envy managed to do it. The name of the hotel makes me question what anone would envy about someone staying there. The price was reasonable, but certainly not worth the sacrifice of quality and cleanliness.",2,1,-1,1
"Two star hotel at Four star prices
Beautiful location although there is no water access from the ""beach"". First of all the staff were pleasant and tried to be accomodateing. The room was a huge dissappointment, The room stunk horribly the minute I opened the door. Thought maybe it was because the ancient air conditioner was not on but by the next morning it still stunk. It smelled of must and mold. The furniture was stained and beat up to the point the Goodwill would probably not accept it. The carpet was stained and so dirty I wouldnt take my shoes off. There was no coffee fixings in the room for the very old coffee maker. I complained and the moved me to a ""jr suite"" which had a bathroom right out of one flew over the cookoo nest. Moldy ceramic tiles, the light over the sink didnt work and there was no hot water in the shower. Maintenance man came right away, fixed the water and the light, but it went out again later, apparently there was a ""short"". The towels were stained, the rugs had burn marks, all the furniture banged up and old. Absolutely the worse hotel I have ever stayed in and would never stay again. In fact I paid to change my air ticket and took the red eye home so I would not have to bear another night.",1,1,0,0
"Very Disappointed
After a 10 hour flight I did not expect to wait at check in whilst the receptionist was too busy to serve us. The receptionist was not on the phone and there was nobody else at the desk but she made us wait whilst she was busy doing nothing!!!!!!!! Also she never informed me about the $50 pre auth charge, I was made aware of it the next day when I saw the information on the front desk.
Also the female concierge was appalling, I waited in line to be served and when I asked her if she could help me book my transfers she informed me it would take too long and asked me to wait whilst she served other people which I did do but I had waited in line for her services just like everybody else and was was just pushed aside. I had to wait another 15 minutes and she could see I was getting agitated so then decided to help me. (APPALLING).
If you want good customer service at this hotel FORGET IT.
The only good thing about this hotel is the location'",3,2,-1,1
"Service could be vastly improved, Room didn't feel that Clean
Just wrapped up a week long stay at this hotel. I understand that it was commencement week for a lot of schools in the area, but the 30 minute wait to check in was ridiculous and management should have planned ahead for this. 
There was literally one person checking in guests on Monday afternoon and the line was LONG. After having been up since 4:00AM that morning, the last thing I wanted to do was wait in line for a half hour to check in. I just wanted to get to my room! Not good. I also thought the guy checking people in was a little sarcastic and I didn't appreciate his ""service"".
Also, no separate Hilton Honors line for check in. That would have helped the situation. I am Hilton Diamond and I felt like the hotel didn't appreciate my loyalty to the Hilton brand because I had to wait so long for check in!
One day, I found a curly long hair on the ""fresh"" towel that the housekeeping staff placed on the towel rack. Problem: IT WASN'T MY HAIR! Gross. And the other ""Fresh"" towel was a dingy yellowish color. So, I had to call down for new towels. To housekeeping's credit, the lady did bring them quickly.
The bath tub had a stray hair on it when I checked in. Again, Not my hair. Gross.
The suite was large, but overall just felt dated and a bit dirty.
Also, one night, I stopped by the front desk to ask for my interim hotel bill so I could file my work expense report. Right after I walked in and stepped to the front desk line - a scruffy homeless looking man walked right behind me and waited in line. Naturally, I was a bit apprehensive. When I got to the front desk, the same guy that checked me in asked me for my room number to print the invoice. I gave him my last name. I guess he didn't get my hint - He pressed on for my room number. I finally said that I was not comfortable revealing that (especially with the scruffy looking homeless person standing right behind me and me being a solo female traveler) and the counter guy - in a very sarcastic tone - asked me if I would be more comfortable writing it down then.... HE SHOULD HAVE KNOWN BETTER AND NOT EVEN ASKED ME TO REPEAT MY ROOM NUMBER OUT LOUD! It's simple guest security.......
All in all, I felt like the service was poor, the room wasn't clean and since I paid $269.95 per night for my room, I expected a whole lot better.
I won't be back if I can help it....",1,2,1,1
"Westin the ""best Inn""?
Well, almost. It's in a very good location, just about everything is within walking distance. The staff was really friendly and helpful. They do strive to make sure that you have everything you need, and if you don't have it, they'll get it. I needed and extra cot in my room, and was reluctant at first 'cause I was expecting an extra cost and to get the cot hopefully by midnight. Not the case; I called down to the front desk and had a cot in my room within 15mins FREE of charge. 
 I wasn't exactly pleased when I checked in though. When I arrived at their appointed check in time at 4pm, they had told me that my room wasn't ready (?!). I booked my (suite) online with my SPG account. The check in time is 4pm, I have reservations, How is my room NOT ready??!! So, had to wait at the bar, where the bar tender was very nice. The decor is very inviting, and there was a man playing the grand piano. The atmosphere was so nice that the wait for my room wasn't so bad, (in all fairness). The rooms were very clean, and comfortable. The pool and the views from the pool were fantastic! BUT, the hot tub was ""on the fritz"". C'mon, this is COLORADO in the winter time, the hot tub should be on your maintenance priority list. 
 All in all, I was satisfied. There were a couple s.n.a.f.u.'s but nothing to condemn them, or keep me from coming back. Plus, you never know, at the Westin you could very well run into a celebrity! I met Kevin Hart there, and thought that was pretty cool ;)",4,3,-1,1
"Great Little Boutique!
We go to NYC very regularly and always try to stay in a different hotel in a different part of town. This time around we chose the Shoreham based on price and location.
The hotel scored big with us on every dimension - obviously the location (W 55th between 5th and 6th) and the price (reasonable to cheap for a junior suite) were big winners.. .What we hadn't expected was - Excellent Service... from the front desk who checked us in well ahead of check-in time, to the maids who cleaned immaculately and even gave us extra toiletries when we asked for them. Clean, Stylish, Big Rooms, the decor was modern and very much our taste, the beds were comfortable and big, the air conditioning was excellent (and much needed on our weekend) and the size of the junior suite was amazing (after a ride in the tiny elevator we were worried that the room would be a shoebox). The Beautiful Big Bathroom: With a large tub, lots of counter space and a huge walk-in shower with 5 shower-heads. This was a huge bonus for a midtown hotel and made all the difference for a weekend of pampering and relaxation. Free Wifi throughout the hotel.
All in all we would recommend this hotel for anyone coming to Manhattan!",5,5,0,0
"My son got locked in the bathroom! near northend and under construction
Ok, the bell service and valet went excellent - very curtious. Our room was not ready upon arrival which was challenging as we had been traveling with a 5, 3, and 2 yr for a week. When we entered our room, it was a little outdated and small bathroom but there was a note how their property is being renovated and under construction which was great. 
BUT, about 5 mintues after checking in my son was LOCKED in the bathroom and was not responding. He is only 3 yrs old and this horrified me. It took 2 phone calls the the front desk and to be honest, the front desk receptionist was NOT supportive...they never even apologized afterwards or gave us any comps! by the time a person arrived to help my sister by some mircacle had managed to get the door opened but it was one of those heavy duty type doors so it has really hard and impossble for me.
Well, other than that happending to us, the hotel is nice. Just not sure if I feel safe to stay here with my family again!",3,2,-1,1
"Never again
A business associate had mentioned this place so I thought I would give it a try. I only stayed one night vs the 4 nights I was booked. First of all, I booked the room well in a month I booked a king sized bed. When I arrived, was told the room I booked was not available as the hotel was first come first served. What the ??? Second, the room had NO coffee pot, no microwave,no fridge. It was damp, and smelled of stale cigarettes. Thanks but no. Although the room was prepaid, there was no way I was going to stay there. 
And I will certainly not stay there again.",2,1,-1,1
"Wedding- DONT!!!
The management at this hotel needs serious training in customer service... Over memorial weekend I blocked out multiple rooms for my wedding party, for multiple nights. You will also see 2 other reviews on this site, from people in my wedding party. Although I understand the hotel's position with outside alcohol in their lobby, it was the way we were treated that infuriates me the most... they were just plain rude and aggressive. Treating my family of 30, 40, 50, 60 somethings like flat our hooligans. All the while, there was a huge boxing match and hookers running around the hotel. Why were we treated so badly you ask? For innocently bringing a beer down to the lobby to sit and chat with family. I get it, I am from LA, I understand ABC rules and regulations....however, there is a way to handle out of town guest, without barking orders at them. 
After writing a private letter to management, who I just received a call from, I have decided to take my complaint public. As were called ""Abusive and disruptive....creating a difficult situation for my staff"". Some of which is a flat out lie. After being informed about the liquor regulations, I did my best to be sure new guests observed the rules....but still on the 3rd night (immediately after the wedding) I had 50 ppl in the bar, buying drinks and we were still treated horribly. They finally had nothing to complain about, however, they found something. The new disruption was now over CUPCAKES!!! ""You can't eat those in here!"" Really Marriott? The restaurant is closed, we are buying alcohol, I am in my wedding dress, we are sitting quietly enjoying each others conversation and you are giving me grief over cupcakes? Mind you, I admit after multiple days of being treated rudely, some tempers were blown...as it was our wedding and the experience at this hotel was casting a huge dark cloud over our lovely weekend.
Let's forget the issues with the food and alcohol for a second.... and lets mention how my 95 year old grandmother sat for 2 1/2 hours waiting for her room or how the hotel underwent construction on Sunday of a holiday weekend with no advanced notice, other than when checking in. 
Think twice before staying at this hotel....I am sure it is fine for quick business trips, but if you decide to stay here for any other reason. DON'T! 
My only compliment goes to Diane Friedland in sales, who was lovely and did give us a complimentary room to compensate for the construction and to help reconcile a child sleeping on the floor.... I thank her greatly for that.",1,1,0,0
"Great hotel
room was very nice facing the back harbor ..... sunset were fantastic. Pool and walking area along the bay were first class!!!
Big hotel where I attend a conference.... nicely done. Walked to Padre's game and had dinner in gaslight..... Can not beat the location !!!",4,5,1,1
"much improved
rooms, hallways and conference facilities have all seen upgrades since last year when parts of hotel were looking tired. Pub bistro in basement serves good food but they don't know how to serve continental beer.",3,3,0,0
"Best Hotel Experience Ever!
This was absolutely the best hotel experience we have had in the U.S. Marvin and the rest of the registration staff did an excellent job ensuring we felt like honored guests. To say they go above and beyond is an understatement. The hotel has fantastics views and a staff that is unbeatable. Kenny at the bell station treated us like friends. Not sure why everyone can't be as sharp and professional as this staff. The visiting NYC 1st timer from Texas I had with me received a Texas-sized Welcome and we can't thank you enough. Great job to all.",5,5,0,0
"Good Not Great Hotel!
The hotel is located in a great area in Memphis (15 to 20 minutes from Downtown - Party Area). This hotel has lots of parking and Security onsite at all times. Staff is very friendly and try to accomodate you every way possible. We stayed at this hotel since we were officiating a Soccer Tournament at the Mike Rose Soccer Complex. We were located 15 to 20 minutes from the Mike Rose Soccer Complex. The hotel is located right near Best Buy & Logan's. The Hotel Bar is very overpriced as usual with a big hotel. A Rum & Coke was $9. We did get a free Breakfast each day with our group, and that retailed for $13.95. It included a Made to Order Area & some basic breakfast foods which did change everyday which was nice. The hotel rooms are nice but the walls are very thin and you can hear everything the people say in the floor below you and next door to you. The showers are nice but the water temps are very unpredictable - It has nothing to do with what you set it at on the shower from what I could find. The pillows are all flat (No firm pillows in my room). Hotel is very clean and kept very nice. The Hot Tub was warm but not hot (It was 40 degrees outside and felt very nice though).",3,4,1,1
"ceiling had no fire sprinklers, not disability friendly
Not what we imagined a ""hotel"" in New York to be. More like a Motel in terms of services.
This place is great for the person who sleeps, loves take out and wants to shower and leave. If you are wanting some pampering, or even the ability to catch a cab, do not stay here. They can't call a cab, you have to walk to the corner to get one. When you are disabled, this sucks. Our room had no fire sprinklers, and the menu has very little healthy food.
The greatest thing is that you are near the beautiful Rockefeller Plaza. St. Patrick's Cathedral. Not disability friendly, and for my first trip to New York not real happy with the lack of amenities. Especially heart breaking for my mom who hurt her back getting into a cab. 
The trip itself was a blessing and worth everything, but it would have been nice to have a few more luxuries.
Again, this is more for business travelers or those who really don't care about the ""extras"" that make it beautiful.",2,5,3,3
"Lies and broken promises
We stayed at this hotel twice and had two very different experiences. The first time was good with no complaints a previous review reflects this. However on this occasion the swimming pool was closed and this made all the difference. Westin LAX offer a guarantee that if you complain and they do not resolve your complaint then you don’t pay for your stay. I specially booked this hotel because I like to relax around a pool to recharge by batteries during long haul travel. When I complained to reception they advised me we could use the pool in another hotel across the road. We went to look and were not impressed. (Why should we have to carry all our pool stuff across Century Boulevard to a substandard pool?) Despite not having slept for 24 hours I asked for a refund as the accommodation was prepaid. (We intended to move to another hotel) This was incredibly refused by reception staff. Further to this the member of staff told me that I had been informed that the pool would be closed (complete and utter rubbish I would not have booked a hotel with no pool)
I advised the hotel that I would take this up with the travel company in the UK that I had booked with. On my return to the UK, I complained to the travel company who I advised of the Westin guarantee they wrote to Westin and advised them of my complaint. A refund was refused. (No big surprise) Their guarantee is not worth the paper it is written on.",1,1,0,0
"Would not honor rate booked online
I travel most weeks (approx 100 hotel nights per year, mostly in Marriots and Westins). My client requested I use their preferred hotels with pre-negotiated rates. I have stayed at this Ritz a few times so was surprised when they turned me away at the desk - 7PM! They said they only honor the rate for actual employees, not consultants - even if they are on there on client business with verification. 
I stayed at the Marriott 1/2 block away (also a nice property). Over the past 10 years and 1000+ hotel nights, I have only had a small handful of problems - most with Ritz Carltons. In my opinion, they have excellent service but are very inflexible if you have even a small issue.
NOTE - had it not been for the above experience, I give this property 4-stars based on prior stays at the same place. Nice, decent location for downtown, certainly Ritz standards for room quality.",1,3,2,2
"Good location, decent price!
My husband booked himself into this hotel for a two-week work engagement and suggested that we (myself and our two children) come and visit at the end of his contract. The hotel itself can be tricky to find. It's perched atop the Majestic Theatre on Monroe and has a small doorway and sign next to the large theatre marquee. The room was beyond spacious (gigantic 15ft ceilings!), but the decor was a bit bland (they overdid it with the burnt orange color.. on everything). Each floor has six rooms, max, which is actually quite nice. However, the walls are thin. VERY thin. If you don't mind hearing the person in the room using the bathroom, you're fine. Our only complaint was breakfast. The food was constantly refilled, hot, and pretty good. However, seating was a bear. My husband and children wound up sitting on the floor in the corner because there just wasn't enough places to sit. Other than that, it was a decent stay!",4,3,-1,1
"Not as bad as Reviews
Have stayed at this hotel twice have to say def not as bad as reviews, location is the key and you cant get better than the Pennsylvania. Rooms are very dated but ours was clean, corridors i have to say i found very grubby. Check in was very quick.If your looking value for money this is the place if your looking luxury book else where.",3,1,-2,2
"Great location, not enough to come back
Stayed there for 6 nights. Asked for a high floor, king size bed and got a very good price for it (NYC standards). 
No one mentioned the rooftop bar above the top floor rooms so got to hear too much noise at nights... the 3 out of 4 elevators not working didn't help either.
wifi is free of charge only at the lobby. in the room it costs way too much and the hotel should have made it complimentary if only for the elevators inconvenience that week.
Had to update my room's key card 4 times (!) in 6 days. 
late check out (2pm max) was possible by request only the day of checking out.",3,3,0,0
"For the price Motel Six would be an upgrade
Came on Business, read so so reviews but, I gave it a chance. Parking is a Challenge. Room was on bottom floor facing the lot and the 8 highway, not very soundproof. The connecting door to the neighbors who were loud, not very pleasant. 
Stained carpets.. Outdated bathroom and although it was spacious. for the $80 on a friday night that I paid (with discounts) I feel like I should invested another $40 for a more decent room like @ Hamton or Sheraton or Holiday Inn but, I was on a budget so... this is what I get. 
No frills place.
The highlight is the restaurant in the front office area does have very deliscious Breakfast smoothies!",2,3,1,1
"Great stay, blah location
Typical Kimpton loveliness in a somewhat off the path location. Nice rooms, friendly staff, no views at all from any room. They have the annoying shampoo dispensers in the showers. Nine Zero across town is much nicer, better located and worth the extra cash (youll spend it on cabs anyhow). As much as this was a nice stay, the location kills it for me.",3,4,1,1
"I would rate between Average and Very Good
While the rooms are small and dated, the queen-size bed was comfortable and the room 
appeared very clean. There was a 32"" color tv, a small desk and chair, hair dryer, iron and board, a small alarm clock, and a wall heater that worked well. Although I was on the 3rd floor overlooking a busy street (all the rooms appear to have windows), whenever a car honked or sirens went by, it woke me up the first couple of nights (I stayed a total of 4). After that, I slept right through the night. The elevator is ecclectic and small with an old-fashioned pull door you have to pass through to enter, but I never felt unsafe. The staff was friendly and accommodating. Maricel checked me in early, and on the day of my departure, the hotel kept my luggage the entire day so I could continue exploring the city before my 10:30 pm flight out (thanks Phil!). When the light went off in my bathroom, it was replaced within 5 minutes of my calling. Seriously, the EMS station must be right down Geary and they have to come right by the hotel at least once an hour! But that would not detract me from staying again. The hotel is situated right off Van Ness ( a major thorough-fare, and is just up the hill from Macy's and Union Square (the bus brings you back up the hill :). There is a nice little coffee and danish place and a little market right across the street as well. I would definitely stay again.",3,3,0,0
"It was just average...
We waited hours to get an upgraded lakeside room and they ask us to keep the curtains shut to keep the room cool. Really??~ The air, if they have central air, did not work. Our room was warm and stuffy the entire visit. Guessing this is why they asked us to keep the room dark.
The decor is nice. Vintage and modern. The rooms, beds and bathrooms were nice. 
I did not think the hotel was as near as clean as it should be. For example when we checked in with our two year old, thank god I was watching him as he went to play with the large pocket machete that was sitting on the lobby guest table. Needless to say, I was not happy. There were cobwebs on the window coverings. 
If you want peace and quiet DO NOT get a room that faces the lake above the street. It was probably the loudest hotel visit I have ever done. Through the entire evening. Maybe if there was any sort of fan in the room, it would have filtered out some of the noise. 
Our room service was never picked up from the door. Yuck. Even the next day.
I did have the expectation that this was going to be a better visit than it was. Disappointed hotel traveler.",2,3,1,1
"stayed more then one
my wife and i stayed there more the one and even my son.alway a pleasure.good location all around.price for room more then some in hotel circle.but the reviews from them tell the story.",4,4,0,0
"Nice downtown hotel
Got an incredible deal on priceline for a one night stay. Parking was extra, but pretty much expected in downtown. Right on the 16th street mall, but rooms were also quiet. Staff was friendly, hotel was clean.",4,4,0,0
"Housekeeping Ninjas
not sure how these Housekeeping ladies do it, but it is amazing. I took out my dont disturb sign, went out for a run at central park and back in 1hr. my room was clean spotless. everyday!!!! amazing service. 
big hotel but they treat you as a person. I didnt feel anyone was rude or anything as some reviews say. I was wearing casuals and am not the elite types but the reception staff was very pleasant.",5,3,-2,2
"Meh. Wouldn't stay there again. NOISY!!!
We visit San Francisco annually; used to live there. Booked our flights before realizing that I had booked for the busiest week in San Francisco tourist history: Fleet Week, Blue Angels, Bluegrass Festival, SF Giants playoff games, 49er game, America's Cup sailing, Madonna concerts, Folsom Street fair...it was all on. I guess I should have wondered why this property had availability when the entire City was all but sold out...
Reservations didn't work on-line, but the receptionist was great on the phone. Check in was next door at the adjacent property...Petite Auberge is really an annex of (annex to?) the White Swan Inn. Being a ""Joie de Vivre"" hotel gave me some assurance the place would be OK. We booked for three nights; nothing much else was free.
Room was OK, a little overly 'chintzed' - the faux Laura Ashley look - but the gas fireplace was everything I had hoped it would be on cool SF afternoons and evenings. The fireplace was indeed the best part of the stay. No desk, and we rearranged the room to be able to see the television (other than while standing)...it would be tough to be there on business.
I've lived in a lot of cities - and this is the noisiest hotel I have ever been in. There must be a bar or club that is adjacent - after our first night we went strolling around looking for it but couldn't find it. There was some girl who from 1 - 2 AM just screamed '[--]!!! LET'S RIP THIS PLACE UP!!!' over and over again. They closed the place and the party continued in the street. All the rooms open on to an alley and a parking lot, so any noise echoes like crazy.
As the property is on the edge of the Tenderloin, there tend to be a fair number of homeless folks in the area. And they get into their fare share of incoherent shouting matches in the nearby allies and streets. In the wee hours. 
At 5.30 every morning, someone took a couple of large trash receptacles bouncing down, and then back up the stairs. I suspect it was from the mystery bar.
Sorry to be a downer - but the noise pretty much ruined every night for us from midnight to dawn. Not much sleep.
The breakfast was OK. Nothing special. THEY HAVE GREAT COFFEE!!! 
Don't park a car at the hotel. Valet parking is about $35/night, and the minimum wait to retrieve it is 20 minutes. Our last morning, they lost the remote key for the 'keyless' ignition and it took 45 minutes to get the car. 
One night we returned at around 11 PM and asked the lone person at the White Swan (as Petit Auberge is locked up tight) to please call the valet. He said he'd get to it and took the key. I'm not sure why but he started the car and left it unlocked...with a lot of our belongings in the car. I had to come back, track him down and lock the car and wait for the valet myself. I asked why he had left the car unlocked - and he gave me a hard time.If not already so sleep-deprived, I would have gotten his name.
Summary: I would not stay here again - there are lots of better choices in SF. Very, very noisy. Cute, but not user friendly. And some staff that need to find another line of work.",2,2,0,0
"New favourite in NYC
We stayed at Morgans for 4 nights on our most recent visit to New York. Having previously been quite underwhelmed by NYC hotels, we were pleasantly surprised this time!
First of all, the location on Madison Avenue is brilliant. Walking distance to pretty much everywhere yet slightly off the busiest tourist track so you can enjoy peace and quiet in your room (at least on the higher floors). Good variety of dining options nearby, too.
Rooms are spacious and clean and the interior design stylish and modern, although a bit dark. The complimentary breakfast is simple but definitely a big plus.
Top marks for service too. All of the staff were genuinely friendly and helpful, and check-in/check-out was quick & easy, no hassle whatsoever.
To sum it up - very refreshing, very boutique-y, very convenient. We loved it and will surely be back on our next visit.",5,4,-1,1
"Delightful Classic
This remains a classy place to stay. Was on business and extended through the weekend with my wife. We were on the third floor overlooking the courtyard...watched a wedding, slept with the window opened (a real treat), and enjoyed the spacious, clean room. Service was polite, prompt, and attentive. Location had us within walking distance of many favorites (Chinatown, Union Square, etc.)...just remember every walk down must be followed by a walk up. Only hit was the darn near $60 per night parking price...but it is SF after all. Top of the Mark is across the street...but don't expect much by way of service in the bar...very expensive and a tourist trap with a great views. Fairmont is a certain return and nice staff makes it most pleasant.",4,4,0,0
"Stay somehwere else
Not somewhere you want to stay....spend a couple of extra dollars and stay somewhere better. Pictures look a lot better than the rooms really are.",2,1,-1,1
"OK
I stayed at this hotel for six days, a two double bed room. Obviously the hotel (inclusive of the room and service) was a good place to stay, however, I would expected a much better level of facilities given the significant amount of price paid on a per day basis. Unlike a couple of my reviews, for different hotels, there were not much of problem problems to complain about, still we (one of my senior colleague with whom I shared the room) expected a better experience. 
For me the hotel was well located, as all my places of appointment were in near proximity. These which were some other premium hotels in Boston provided me a chance to compare between these and Hyatt. I felt that these other hotels were more centrally located, provided a shade better service than Hyatt; moreover these other hotels were preferred by my trip organizers, as these were the scheduled venue(s) for all events.
Moral of the story is that, Hyatt Regency Boston is a fair option to stay in Boston, however, if you have other 'price comparable' options available (which weren't for me, b'coz of unavailability) then you may surely like to look for them.",3,3,0,0
"Pictures must be very old.
I stayed at this hotel on July 6, 2012. I had a Non-smoking standard King room. The organization that I am with, had been told that it had been newly renovated. This room was on the first floor near the desk, and hadn't had new anything in at least 10 years. That is how old, dirty and worn the chair, carpet, and bathroom looked. The tub walls were yellowed, the wallcoverings soiled and peeling up, even though excessive chalk had been used to try to ""Paste"" it down. I didn't want to take off my shoes or sit in the dirty chair. The air conditioning didn't work well at all. 
 The bed was clean. The staff was nice. But I would have left, if there had been any chance of getting another room elsewhere. 4 others in front of me, had been searching the area hotels for a room due to a large auto convention. I had a reservation...I guess lucky me.
 Breakfast was pretty poor, I left and throughly enjoyed the cleanliness and better food of the local McDonalds.
 The organization that I'm with is a Cat Show Club, and I hated to allow my cat to walk in this room. They have been made aware of the misleadings of the quality of this Red Roof, and will not suggest it again. 
 I have camped as a Boy Scout leader, and Girl Scout leader, and am not wary of roughing it. I met my match in this place, though.",1,1,0,0
"Excellent hotel in great location
This hotel is in an excellent location in midtown. Right in the middle of the theatre district, near Times Square, Port Authority and public transportation. Service was good, rooms were clean. The hotel is expensive, but so are all NYC hotels. In October 2012 the hotel was still undergoing renovations, but it was no problem.",4,5,1,1
"Not even close to 4 stars
My family and I stayed at this hotel in New York city over the Memorial day weekend. The wife booked it based on it being listed as a 4 star hotel. We've stayed at many 4-5 star holtels in the past. Needless to say, the Milford Plaza wasn't even close to 4 stars. We entered the hotel and it was under construction which we weren't told about. Once we got to our room, mildew permeated the senses. If you want to stay somewhere that resembles the standard 4 star rating, try the Staybidge Suites located just up the street. Friends that we traveled with stayed there and we stopped by before doing some shopping. It was much nicer and even had a complimentary breakfas each morning.",1,2,1,1
"Avoid!
Having stayed at Radisson hotels all over the world, I can say with confidence this is easily the shabbiest Radisson I have ever stayed at. My room was run down, dirty and dark. The carpet was filthy, the walls look like they had felt pen marks on them, the curtains were torn, the bed comforter and pillow cases were stained, and there was some mould in the bathroom. And the icing on the cake was the lumpy mattress and the paper thin walls through which I could very clearly hear a poor fellow coughing all night. If there were are renovations going on, it sure wasn't in the room I was in. With all the hotels available around the Indianapolis airport, pick any one of them avoid this flea bag. The only saving grace was the free wireless internet and that I only had to be in the room for one night. Avoid!",2,1,-1,1
"Great for airport access...but that's about it
We often stay in this hotel when we have early flights going out and you can't beat this place for convenience. There's something about not having to park your car and deal with all that drama before check-in. I find the prices a little high, but you pay for convenience. My advice is to try to use points if you can...
Food in the restaurant for dinner is very good - we like the french onion soup. They have a nice convenience store that sells Starbucks coffee and has all the little necessities and some Philly gear - all wicked expensive, but right there when you need it. 
I wish Marriott would offer free wi-fi as a perk to its members, as I don't want to pay for it just for one night to just check my flight departure time. Other than that, this is a very good hotel. We had a similar experience to another reviewer where the place was full of young, lacrosse players and they were pretty rowdy, but luckily weren't on our floor, so it was fine. 
Ask for a room with the view of the runways for airplane buffs.",5,4,-1,1
"jk;huilgfyl
continental breakfast was a waste. they could have done alot better at probably very little added expense.
all in all you get what you pay for. this being said, everything was fine.
the employees were very accomodating and i appreciated it.",3,3,0,0
"mediocre hotel with poor management
This is your standard, well-used, mid- to low level hotel and the facilities exactly matched my expectations. My main complaint is that the hotel management and the best western corporate staff refused to honor an on-line offer of 4 nights for the price of 3. We were unable to complete the booking on line but, after an exchange of emails with the hotel, we were assured that we would receive the discount. That guarantee led us to book our stay, otherwise, we would have looked elsewhere.
When we arrived, the staff could not commit to the offer which was clearly stated in the email which we showed them. They would only refer it to the manager who was not present. The following day, there was no response from the manager so the desk clerk left another note for the manager. This was repeated the next two days with no results. When we checked out, the manager finally talked to us and stated that the offer did not start until the following week and that they would not give us the discount. Logic and the consideration of customer satisfaction would not sway her. We contacted best western corporate management and they too declined to honor their commitment.
We will never again stay at a best western.",2,1,-1,1
"wonderful, just wonderful!
This is THE place to stay in Houston, especially if you are undergoing medical treatment, which was the case with me. I checked into the hotel on Nov.18, and from that moment on, I was treated like royalty. Thank you all so much for making a medical appt. more tolerable.
My room (suite, actually) was spotlessly clean and comfortable. The bed was great, and I especially enjoyed the variety of pillows. Bath area was good, and the water pressure was perfect.
While there, I ate in the restaurant twice, and had good meals. First for dinner, and the food, while pretty basic, was good. The breakfast buffet is fantastic, with variety of meats, eggs, etc. Good coffee, too.
I used the shuttle service to go to my Dr. appt, and the driver did a wonderful job of getting me there, and picking me up again. They also have shuttle service available to go to some of the shopping areas, such as Rice Village and the Galleria.",4,5,1,1
"fun 1 night trip
My husband & I spent 1 night here in connection with a trip to the Detroit Auto Show. The hotel is quite elegant, but in an understated way. We had a beautiful, spacious room with a very large, well appointed bathroom. The bed was super comfy with superior bed linens. The hotel offers a luxury product & we got a nice rate with AARP/60+ discount. Drinks in the bar were fun due to friendly bartenders & other customers. Also enjoyed an excellent dinner at Michael Symon's Roast, which is right off the lobby. Location was a quick 3 block walk to Cobo Hall/Auto Show. Only complaints were the $25 parking fee is pretty high , and there is also a charge for wi-fi.",5,5,0,0
"bugs... beware!!!
This Country Inn and Suites is old, outdated, filthy, rundown and located in a very bad area. It wasn't until we got home that we realized that the room had bedbugs! We were both covered with bites when we arrived home. A fitting end to our dream vacation in Barbados.",1,1,0,0
"Quiet stay in Nyc - 2 Queen beds
We stay at this Marriott every time we travel with our teenage boys. We only need the room to sleep as we are always on the go. We tried the Marriott in Midtown but it is noisy! All that street traffic is deafening. This Marriott is in a really nice quiet side of town. We do taxi sometimes when we are tired after a long day but we walk everywhere. It has a small grocery shop around the corner and last time we were there we picked up some snacks for the boys in the evening and yogurts in the morning. There is a small restaurant in the lobby. I am not certain if it is part of Marriott or rented out.
The room is basic, clean and more importantly no bed bugs and I have stayed there about 3 times a year for the past 2-3 years. We stay here when we go into NYC for broadway shows, long weekends or other events.",4,4,0,0
"Quiet refuge in the heart of busy airport
I stayed one night at the Westin located in the A Terminal (Delta) at Detroit Metropolitan Airport. The only reason I am giving the Westin Detroit Metropolitan Airport an overall rating of 3, rather than a higher 4 or 5, is because when I went to get in the shower at about 6:30 in the morning, I could not turn it on. The faucet was loose and turning around and around, without providing any water. I had to call the service desk, and thankfully, they sent up an ""engineer"" in a matter of minutes, who fixed the problem, again, in a matter of minutes, and I was able to take my shower. He seemed to know what the problem was before I even told him, which led me to think that this must be a fairly common occurrence throughout the hotel. My biggest question would be: why put a guest in a room unless you are sure that room is in working order?
Other than that, the hotel is definitely up to Westin standards. I requested, when asked by the employee who checked me in, for a room that looked out, rather than facing the interior courtyard of the hotel. I enjoyed watching the planes coming and going outside my window, and there was no distracting noise of roaring airplane engines. They looked after the sound-proofing very well when constructing the hotel.
The king bed was very comfortable, and the HD TV was huge, with a wide selection of channels and programming. Staying at the Westin made it very convenient to catch an morning flight back home. I would definitely think of staying there again, but I'll make sure to check to see if the shower works in the evening, so as not to get surprised in the morning!",3,2,-1,1
"Location, location, location
I like this hotel, an old fashioned welcome with the porters at the door to whisk your bags off to your room. We got a great price from Hotwire.com for a standard king size with all the trimmings. Well stocked mini bar (which you can lock if you have kids in tow). Very clean, lovely fluffy towels and good quality toiletries. The hotel has free drinks and snacks in the lobby 3pm to 5pm.
The location is super, 2 minute walk to cable cars, f tram and Segway tours (this was the best 3 hours of fun - an absolute must for anyone between 12 and 80, if I can do it, anyone can). 10 minute walk passed restaurants, bars, stores and street entertainers to Pier 39, about 15 minutes walk to Alcatraz terminal.
Tips: do the Segway tour from 505 Beach St (I'm not an owner, I just had the best fun), take a shared van from the airport (half the price of a cab and you rarely have to share), eat baked black cod at the R&G Lounge in Chinatown.",5,4,-1,1
"Average hotel, great customer service
Front desk staff are very helpful, I had to visit a few times (my key cards kept demagnetizing, which was very frustrating, necessitating security escort when I didn't have my ID). Upon checkout they wanted to know if I had any suggestions, which I did...they wrote them down and presumably will take them to management. They really tried hard there. Cleaning staff on the room floors also very pleasant. The room was ok, a bit tired and in need of refresh (things such as cracked wall shower tiles-apparently this refresh will be happening soon according to a note in the room). The corner rooms are a bit oddly shaped, large but not all that conducive to watching tv from bed. The gym has several cardio pieces, and basic weights and machines. Amenities: Outdoor pool and hot tub, lounge and coffee bar in the lobby, and hotel restaurant that serves a decent breakfast. I get that this is very much a convention area, but for what was paid, and being a Westin, I was somewhat disappointed in this stay. Credit goes to the staff for trying to overcome the average-ness of this hotel.",3,3,0,0
"Worst service imaginable
Horrible service, from rude housekeeper to incompetent hotel operator to property missing from my room and no one seeming to care about it - not even an apology. In the space of a single day, the Marriott Wardman Park establishes itself as the worst hotel I can remember staying at. A disgrace to the Marriott brand.
First, when the housekeeper finally arrives at around 2:30 (while I'm getting changed for a run), she tells me to move my things off the bed if I want the sheets cleaned. Later, when she sees I am irritated to be told to move my stuff, she says, some guests don't like their things being touched. Really? So why not ask me if you can move my stuff? The housekeeper also cannot hide her irritation at the fact that I am in the room while she's cleaning and asks twice if she should come back later. I tell her no, I'd like the room cleaned now.
Then, I come back after the cleaning to discover my white dress shirt is missing (I would guess swept up with the linens or towels by the rude housekeeper, who is probably also incompetent). After I spend 20 minutes searching the hotel room for the shirt, I call the hotel operator and ask who I should talk to if something was missing from my room. The operator tells me that I should talk to security, and says that she will transfer me. Instead, the phone goes dead.
When I realized that the hotel operator was incapable of transferring my call, I went down to the front desk in person and told them that a shirt was missing from my room. At this point, a trainee at the front desk made a phone call while I stood there waiting, and finally told me that if they find the shirt, they will mail it to me. There was *no apology*. Nor was there even a promise to follow up with me, or any indication of what would happen if they didn't find the shirt. I was simply told that if the shirt was found, it would be mailed to me. 
At this point, I was so annoyed that I asked to speak to the manager. After waiting for about 10 min., the night operations manager arrived. I told her that it was not good enough for the hotel only to mail me if they find the shirt. I told her that I wanted to know that someone would in fact follow up with me. I told her that I was quite surprised the housekeeper would tell me to move my belongings. And finally, I asked what would happen if the shirt was not found. She said that I would “probably” be eligible for some kind of compensation, but that I might need to have a receipt for the shirt. Which is ridiculous, because why would I keep receipts for everything that I buy? (Incidentally, this is a shirt that I bought in New York from a Japanese retailer, which fits me much better than anything I can find where I live. Very difficult for me to replace.) She offered to have the hotel pay for my breakfast tomorrow. (I'm not planning to have breakfast at the hotel tomorrow. After I check out tomorrow, I would like to get as far away from this miserable hotel as I can, as quickly as possible.)
Finally, when I asked for a comment card, I was told that they no longer have comment cards and that I would need to submit my comments online. But, of course, this hotel charges for Internet access, so i'm paying for Internet access in order to submit these comments now.
Generally speaking, every interaction reeks of a hotel staff that simply does not care about making guests comfortable or happy. I resent having to pay the Marriott Wardman Park for such an awful experience.",1,1,0,0
"No Sleep for the Moroccan
PROS:
- Really hip ambiance. It truly does give you a Moroccan feel.
- Patrons seemed diverse and interesting
- Parking is only $12 with in and out privileges 
CONS:
- I was not excited to have to make my reservation by sending Uno my credit card number via email as that presents fraud/theft issues, but I was unable to get through by phone.
- The sheets were really rough (felt like they had been bleached out one too many times) and the duvet felt like it was made out of canvas. The second my boyfriend and I climbed into the bed we looked at each other and said, ""Hmmm...Maybe we should have stayed at a Westin with Heavenly Beds""
- The lighting in the rooms is REALLY low. It's probably meant to be low to hide the bad paint job and create ambiance, but it is just one notch TOO low.
- No good restaurants in the surrounding area. I guess that's what I get for staying in downtown LA, but I was there for a wedding.",4,2,-2,2
"Cant believe this happened
When I left the hotel everything was . I really enjoyed the ""Glass house"".
Its when I got home and could not do anything about it that it started.
I got charged for smoking in the room and I do not smoke. 300.00
I got late check out................................................................35.00
Discount promised at the glass house that I did not get........25.00
 GM....Cant reach her 
Kieth front desk........To scared to make a decision
Arno the controller decided I was a liar and came up with some BS photos 3 months later that were not dated or could possibly be referenced to my room
 My name is William Mclean.....I can be reached at Williamdmclean@gmail.com",1,1,0,0
"Oh dear.....stay elsewhere
We were in Austin for UT game....this was an unfortunate hotel choice for thanksgiving...this is a old hotel that needs updating. Not clean, small bath, not enough towels, products. AWFUL air conditioning that sounded liked airplane taking off. No one could sleep through the noise. 
But the worst aspect was the non existent breakfast...there was about 30 people standing around waiting for coffee, food and there was none! Sullen staff not really concerned either. The location at i35 and 183 very hard to find as well. Great tv though.",1,3,2,2
"Ok stay but wasn't that impressed
I was so excited to stay here with all of the positive reviews. I called a couple of days before I arrived to ensure we were in the upgraded rooms that I booked using Jetsetter and also to request a roll away bed for each room. I was informed that I needed to do that when we arrived at the hotel. The arrival was great. Bellman were friendly and helpful the lobby was beautiful and tastefully decorated and check in was quick. Con's: our upgraded view room was very small (barely held 2 full size beds) no roll away allowed, the view was of an alley and the worst part was the temperature control automatically went back to 73 degrees at night and left the room sweltering while sleeping. Saturday morning I was up early (didn't sleep much due to very warm room) and then asked about places for coffee. We were told that everything close by is closed today because it is Saturday. The hotel is fine if you are traveling alone during the week but I would look elsewhere if you are wanting a nice weekend pleasure stay with friends.",3,3,0,0
"Easy to see why this is the best hotel in the country!
We recently stayed for a three night stay to celebrate our anniversary. Like others there was a bit of a concern with the corporate name change. We were quickly convinced there was no reason for concern. The entire staff was wonderful and always helpful. When we asked for a cab we were offered the house car which was complimentary. The fitness area/spa were a treat not to be missed. Fabulous location with easy walking to so many activities. Would be hard pressed to see how anyone could not give 5 stars to this hotel! The bed is one I would love to take home and keep!",5,5,0,0
"Good rooms, AWFUL Service!
I stayed here for one night on business on Wednesday, October 24th. Checked out on the 25th. (Room 807 I think) The guys on the front desk upon arrival at 9pm on the 24th were amazing. I could not have asked for better service. Here is where the good service stopped. I went to the outdoor bar for dinner and ordered the pork sliders from the barely audible server. He just whispered all the time and seemed to strike up a lovely friendship with the couple at the end of the bar whilst I sat there with an empty glass and waited for 50 minutes for my food to arrive! 50 minutes! He went into the kitchen where I caught a glimpse of the chefs larking around. They had blatantly missed the order due their frolics. Awful restaurant!
The next morning I came down for breakfast at 10:05AM. I walked to the breakfast area and asked the young male chef behind the counter what the prices were. He told me and also said ""I am going to shut down in 10 minutes because I need to be out of here at 10:30"". I said ""Well the sign says here you serve until 10:30"". He again said ""I need to be out of here by 10:30."" 
I went to the front desk and was greeted with a scowl by a young girl called Chelsea. I told her I was casually told by the chef that he would not serve me past 10:15/10:20 because ""he needs to be out of there by 10:30"". She walked over and spoke to him and came back and said he has offered to plate something up for me now. I said that I needed to make some phone calls and again pointed out that the hotel advertises breakfast until 10:30. She, and I can't believe this, rolled her eyes and walked off! There was no way I was going to risk his breakfast after she confronted him. So I left.
I am a IATAN Travel Agent and have never experienced this kind of service before at any Joie De Vivre. I have good friends who work at the Adagio in San Francisco. They would not last a day there! Likewise in Laguna Beach.
My company books hotels for thousands of travelers a year and I am certainly going to exclude this hotel from our list. Just because I was an unassuming one night guest does not mean I should have been treated like that. Little do they know. If the Manager wants to respond I would be more than happy to liaise and chat further. I love the Joie De Vivre brand but they have slipped here with their recruiting.",1,2,1,1
"Nice Hotel w shuttle
This is a nice hotel to stay at when visiting San Diego on a budget. It provides a shuttle to from airport, Amtrak and many attractions in the area. We used the shuttle on our last day to take us to the Amtrak station without any problem. The swimming area is nice too and just as pictured (just add a dozen splashing, squealing children to that picture lol) but really nice. Our room had a micrwave and mini fridge which was helpful. The onsite restaraunt Bunz had good reasonably priced food too.The rooms were clean and nice sized, and the bathroom was big enough. We never stay in our room much when we go places, but I was happy with the roomsize and layout. I would advise renting a car to get to places that the shuttles don't go, but there isn't much free parking in San Diego, especially near the major attractions. Late nght parking at the hotel near your room can be a challenge as well. All staff members I came in contact with were freindly and helpful, and housekeeping did a great job every day we were there. I would definately stay at this Days Hotel again when visiting San Diego",3,4,1,1
"Great Stay
Good value for money. It’s pretty dead on the weekend but the subway links are close by if you need a taste of mid-town. I found it refreshing to not have to dodge bodies, but that’s just me. There is enough restaurants and bars in the area to keep anyone entertained. The Seaport is a short walking distance away.
The room was wonderful and well laid out. The blackout shades was handy as was the windows that could be opened. The bed was comfortable. The staff by and large was helpful and pleasant aside from one guy who clearly didn’t want to be working that night. I approached him to change my choice of morning newspaper and he curtly told me that my choice was in the computer and could not be changed? I solved that problem by picking up one of many assorted complimentary newspapers in the restaurant while having breakfast.
I wouldn’t hesitate to come back to this fine hotel again.",4,4,0,0
"Very clean and liked the closed campus of three hotels together.
April 22, 2012
We were visiting our daughter at Widener University and this hotel was the nicest and closest both to the airport, college and Philadelphia. Our room was very clean and modern with a coffee maker and convenient computer desk. We liked the safe feel of a closed campus with three other hotels in a security gated area where you could just walk around to the other hotels for other restaurants. It was so simple to go into Philadelphia and we enjoyed the new Constitution center, Independence Hall and Penns landing.",4,4,0,0
"No problems and average.
Don't take 3 stars as bad. Its just an average hotel. 
Check in
I was there at 9am and they took my bags before I went off to the convention. They also gave me a ride to the airport to catch the train.
When I showed up later I was up to my room right away.
Room
They are the funky aloft rooms that everyone talks about. No problems. I thought I would hear a lot of planes but surprisingly I did not.
Bathroom
I didn't have any problems and had hot water right away. I guess I was lucky with no mold, blood or hair in my shower. Maybe the rooms are cleaner on the preferred guest floor. 
Shuttle
Big problem here. The shuttle only runs about every 20-30 minutes and it fills up right away during prime time. I really wish they would have told me that and I would have taken an earlier shuttle rather than cut it close to get to the hotel. I know its not the hotels fault but I wish they would have given a heads up when I asked about the times it ran.
There are 3 Sheraton hotels in the complex and the shuttle picks up from all 3.
Internet
I had some problems with the internet being pretty slow during the afternoon when it should be heavily used.
TV
Decent amount of channels. They use lodgenet which has to be the worst thing ever invented for TV. The only thing that makes it better is the iphone app to change the channels. 
Workout
They do have a nice workout room. I liked it a lot for my lazy travel workouts.
Overall 
No problems and since I like to stay at Starwood I would stay there again.",3,3,0,0
"Disappointing AGAIN!!
I stayed here a year ago. It wasn't good. Sometimes when you give a property a year to regroup they can improve problems. Not the case here.
We had a business meeting and one of the bathrooms didn't have any soap leading one person to say ""doesn't anything work around here!""
Here are the problems I encountered:
>ice machine didn't work - I had to go to the next floor for ice several times. I pointed this out to the front desk and they said they were aware of it for awhile.
>the bathroom sink's hot water came out like a trickle 
>I was hungry and downstairs the only vending machne was out of order
>the comfort sleep/select for the bed was broken
>the phone indicated I had a message - when I called it just kept ringing so I guess I didn't have a message?
>no glasses to drink out of in my bathroom
>the bed was as hard as a rock.
The front desk didn't ask if my two night stay went well. I was prepared to tell them I didn't know where to start. At least I didn't find a bed bug this year. I guess if you want to pay $118.00 per night for a hotel that is worth about $60.00 - go ahead. At least it is close to the airport and has a shuttle.",2,2,0,0
"good and bad
The location is good. The staff was friendly and the rooms were clean. I thought that the rooms were shabby. A handle was missing off my dresser, my blanket had holes in it, the room needs a paint job, the walls and doors were scuffed. We had to pull the table out into the middle of the room to use it because otherwise there wasn't room to pull the chairs out. and then we couldn't get around the table. This doesn't qualify as budget for me at $140.00 a night and I won't stay there again.",2,3,1,1
"Can't beat the location or the bed!
We stayed one night at the San Francisco Marriott Union Square. We really loved the location. You could walk to just about anywhere you wanted and Union square is just one block over. There is a 24 hr Walgreens right on the corner and the starbucks directly across the street is very nice. It is not a plush hotel but it is very nice. It looks to be recently rennovated and the room was very clean and comfortable. The bathroom was a little small but not bad. I love a soft bed and this was one of the best hotel beds we have ever slept on. If you dont like a soft bed you will not like this hotel. There was a little mixup with our rate but they fixed that fairly quickly. Breakfast was included in our package and the buffet was great. A nice selection of healthy meats, and a hot egg bar is always nice. They had fresh fruit, oatmeal, breads and pasteries. The service was excellent, everyone was very friendly and kept checking on us to make sure we were fine. I would stay again.",4,4,0,0
"Everything Wrong
I booked a king bedroom and they told me upon arrival that they were out of rooms. Then they gave me a key to the wrong room. Next, Chin the receptionist called me @ 9pm and told me that the room he finally put me in was now not available. I have contacted the 1-800 number and still no help. The rooms were really dirty, the bathroom had dirt all over it and smelled foul. The elevators had fingerprints smeared all over the place. Overall horrible experience.",1,1,0,0
"Terrible internet speed, Ridiculous prices
Hated the fact that the Internet just about didn't work. Buffet prices for the breakfast is twice as expensive as other places. Even the Starbucks charged 15-20% more! Don't even ask about the crappy food.",1,2,1,1
"Excellent DC Hotel
Great location close to downtown DC, the Metro, and Georgetown. Staff was professional and courteous. Sloane was especially helpful and very responsive! Bellhops were fast and friendly. We'll definitely return to this hotel next time we're in the DC area.",5,5,0,0
"Beautiful hotel but walls are paper thin and Internet plans are outdated.
The lobby and hallways of the hotel live up to the Palace name. We had an interior room on the 5th floor which was spacious enough for 2 girls on a weekend getaway. The room was clean and well-maintained, as was the bathroom.
We LOVED that BART was steps from the hotel entrance and the location of the hotel to Union Square (and all it has to offer) was ideal. The staff was courteous enough however I was disappointed that the concierge couldn't recommend a sports apparel/running apparel store nearby (and then we happened to stumble upon a huge ""Sports Basement"" at 5th and Market, just a few streets over from the hotel).
And now for the not-so-great aspects of the hotel: 
The walls in the room were PAPER THIN! We could hear every word of every conversation of the guests next door, and boy did they have some long conversations. You could hear makeup containers opening and closing in the bathroom, while sitting in the bedroom, even with the bathroom door closed. Some soundproofing in the hotel would be great - it was really difficult to get a good night's sleep.
Lastly, the fact that they charge for internet access in the guest rooms is just so inconvenient and outdated, especially since you can get free internet down the street at Starbucks or even ON THE STREET from places like Chase bank. Even Sears Fine Food (a fantastic restaurant off Union Square which has been ""untouched for 70 years"" offers free wifi!) Not only does the Palace charge for internet access, but they have a tiered plan - 24 hours/48 hours/72 hours and then you have to specify if you want regular or ""dedicated"" access (which I'm assuming is supposed to be faster since it's more expensive). Even lower and mid-tier hotels offer complementary wifi from guest rooms. 
Overall, the stay was pleasant but given the paper thin walls and the lack of free internet access, I would consider other hotels in the area before returning to the Palace.",3,2,-1,1
"Thank God It Was Only One Night!
Upon check in the staff were efficient but not too friendly.
Our room was dark and did not give a feeling of being clean. After spending the previous 10 days at the Disneyland Hotel and then a Westin this hotel felt very shabby. The bathroom was in need of a remodel and appeared to be quite dirty.
We felt that the dining option were not really appropriate for the type of traveler staying at the hotel. The hotel is likely a stopover for travellers who need to be near the airport, the restaurant was a very fancy restaurant which you felt you had to dress up for (not something that most people who have travelled all day would want). Despite the hight price for the food, it really was subpar. 
The worst part of the hotel was the noise. Our room was on the bottom floor facing the pool, they played music well into the night at the pool even though no one was there. We had to get up at 6:30am to catch our flight and the music was once again playing. At around three in the morning a group of very loud people were running back and fourth in the hallway. 
Upon check-out the clerk did not inquire how our stay was, perhaps she knew. 
This was the first Sheraton that we have stayed and will be the last.....we will stick with Westin's.",1,3,2,2
"Good Hotel and great location
This hotel really close to the bus stop of lines 30 and 45, taking you to Chinatown, Union Square. The rooms close to Lombard street can be loud, so bring your earplugs. 
The Staff is really nice, the rooms are not really cleaned sometimes, but well this is what you get for this price. Anyway you are here to visit SF, not to watch TV in your room.",4,3,-1,1
"Upscale boutique hotel in a great location
Nestled among the skyscrapers in an enviable location on 45th St between 5th and 6th Avenues, the Cassa stands out as a little known gem that I predict will develop a following. A tall, skinny, 44 story building, the rooms are comfortable with high-tech radios, flat screen TVs, comfortable amenities and lighting, a luxurious bathroom and amenities (Frette robes, for example), but it's the staff that excels. Just a mention of a want or a need at the front desk, and they magically appear. Elevators are super efficient; there's a gym; a new restaurant is under construction, although breakfast can be delivered by room service yet Starbucks is literally a 15 second walk from the front door. Highly recommended.",5,5,0,0
"Great place to stay!!
My boyfriend and I just stayed at the Inn this past weekend. The Inn at Sunset Cliffs is a beautiful small hotel located right outside Ocean Beach (OB) known to locals. The staff is very friendly and helped us out with good recommendations for the area. The hotel has a great terrace right on the cliffs where we enjoyed the fire pit and the gorgeous sunsets. We would recommend this place to stay if you enjoy a quiet place to stay, its not a real party place which is nice because it so beautiful!",5,5,0,0
"After 25 years still an excellent place to stay in Seattle
our first stay was 25 years ago; we hadn't been back to Seattle until last week and decided we'd try the Fairmont again because we had such an enjoyable experince the first time; we were not disappointed. Beautiful but understated elegance, comfortable rooms, friendly staff, 
and great location for downtown shopping. Enjoyable dinner in The Georgian Room.",5,5,0,0
"Second Time at Sportsmen
This was our second time to the Sportsmen...very clean, quiet, and very comfortable despite staying during the summer rush.
We will continue to stay....at the Sportsmen. We are not tourists, visiting our son who lives in the Valley and are from Southern CA.",5,5,0,0
"Excellent Deal and Great Location
Our friend who used to live in San Francisco recommended the Redwood Inn, otherwise, we probably would not have found this gem. We called the day we were arriving, which was a Friday in mid-April, 2012 and they had rooms available (lucky for us). The rooms are very reasonably priced. 
One of the aspects that drew us was the free parking, which is great in the middle of San Francisco. We asked for a quiet room and we were not disappointed. Our room was spacious and clean, with a full sized refrigerator! We didn't need it, but had we been staying longer than a night, we would have taken advantage of this. There is an elevator as well as 2 sets of stairs and motel style rooms, which open directly to the outdoor tiered walkways. The free donuts in the lobby were a bonus when I checked out.
The only thing that kept me from giving them 5 stars was some confusion around my credit card receipt, but the woman working at the front desk was very kind as she worked through it.",4,5,1,1
"Sheraton Chigago was wonderful!
I spent 3 nights at Sheraton Chicago. Everything from the front desk staff to the restaurant staff were great. The staff were always smiling and very helpful. The room was clean and the bed very comfortable. The view of the lake was spectacular. Food was very good. I did not want to leave. I will definitely stay there every time I go!",5,5,0,0
"Awesome staff experience
I booked a table for a breakfast meeting, however when I got there the restaurant was under construction! The staff gave me a suite with the extra room for my meeting, they truly bent over backwards. i am going back there next week, the vibe is quite cool, but not quite the same as some of the other Ws I have stayed at. But then again its one of the best values Ws you will find.",4,5,1,1
"Terrible Stay - Service Poor, Room Quality Poor...unlike any other W
I stayed at The W Victory in Dallas on 5/26 just for one night. I'm actually from Dallas and have stayed at SPG hotels all over the city including the Sheraton and the Joule (both located downtown). I also do Technology Consulting for a living and travel all around the country to client sites; hence, I've stayed at SPG properties across the country and internationally. 
This W Hotel is likely the worst W hotel I've stayed in. I will say that the manager was very flexible in upgrading me to the Marvelous Suite. I'm a platinum member, and used the new Suite Award coupons to obtain the upgrade. Initially, I was automatically upgraded the the Fantastic Suite, so I called in to see if the larger Marvelous Suite was available, and the manager happily upgraded me. 
Amenties:
The W lobby, bar, Pool, ""Craft"" restaurant, and Ghost Bar venue are awesome. However they are a bit deceiving - The quality of those amenties shouldn't be expected in the rooms.
The Suite:
I was highly disappointed with the quality of the ""Marvelous"" Suite - The most marvelous thing about it was a large shower with the Rain style shower head. Sadly, this is not truly a Suite. It was two connected rooms, with one converted into a living room. In the living room, the furniture was cheap, the closet and wall behind the couches were covered by a drab tan curtain. The bedroom was OK at best. It did have a chaise lounge, which was ok. However the bathroom had no door. Again, there was a large tan curtain which had to be pulled across the bathroom area to seperate from the room. Overall, the Suite quality was far from what I expected - I've seen better Suites at cheaper rates at the Sheraton downtown and the Hilton Anatole (5 mins away). For a 5 star hotel, this quality was poor.
Suite Stay ""Rules""
On check in, I was not informed of any particular suite room rules that applied (which the manager later apologized for not informing me). On weekends, the W Dallas has a rule restricting maximum of 4 people per room past 9 pm. They have a ""Gate keeper"" at the elevator to make sure the rule is in effect. This is the most ridiculous and idiotic rule I've heard of, and I've never encountered that at a hotel, especially on a holiday weekend. Apparently, the rule is enforced for every room type (single bed occupancy up to presidential suite). I purchased the room for my best friend who just graduated from college. We did not intend to have a hotel party by any means, but we wouldnt have purchased a suite if we knew we could only have 4 people in the room....you might as well stick with a double bed standard room. 
Poor Customer Service & Noise Complaint Issues
Within the first 20 minutes of being in my room, I connected my laptop to their in room portable speaker. Mind you the speaker is not a stereo nor does it have a subwoofer. The most was playing at most half volume. Before 10:00 pm, security came up stairs and asked me to turn the music down which I gladly did. 30-40 minutes later when I went downstairs to pick up the rest of my guests (3-4, already had 3 folks in the room), I was confronted by one of the managers (Who happened to be working the elevator rope) that I was breaching policy and they couldn't come up. It was at this point that I got into an argument with the manager because I was not informed about the occupancy rules on checkin and had already invited friends to come by. The manager argued that my music was already too loud, and ultimately tried to bargain with me that if he lets 1 more person up stairs (so 5 total), the music needs to stay down, or else the next music complaint would result in eviction. At this point, I was highly upset and felt obviously disrespected. At no point should the manager be threatening a hotel guest in an attempt to bargain with me. Ultimately, I spoke with the head of security at the hotel and the front desk manager about the policy, and the only compromise that was made was allowing 2-3 people additional people into my room after 45 mins of arguing.
Overall 
I wouldn't stay at this W again if someone paid me to. The room quality for a suite was poor, the customer service was poor, and the rules are ridiculous. The W is located on Victory Lane with a club in the building and bars/clubs within walking distance. The hotel boasts its hip and happening environment yet do not really allow their guests to have a good time (in my opinion). If you're looking to book a suite in Dallas, I'd go for the Sheraton or the Joule without question.",2,2,0,0
"It was ok
It is a nice place but not up to the standard of other Kimptons I have stayed in. The internet was out for most of our stay which was a problem for us as we needed it for business. Also the concierge was unable to help us when we asked about some sites because the internet was out and she said she would find out and leave a message on our room phone (didn't happen). 
When the room was booked I told the hotel that we were celebrating my husband's birthday (they mentioned that they would have a b'day ""treat"" for him) - that didn't happen and on the last day I asked about it and they said it wasn't on the reservation (I previously was told it was) and they offered me a breakfast voucher. The room was small but adequate. I found it to be dark. We were on a high floor but with no view. It was ok but not what I expected. Last year I stayed at the Muse (also Kimpton) and found it to be a better experience.",3,3,0,0
"Good property to stay at.
I have stayed here a number of times over the past 15 years and though it is not a new facility, they maintain a clean and friendly property. I has a nice pool and comfortable beds. And there is nightly security, so your auto is safe. I normally stay 10-12 days on each trip. I would recommend Hawthorn Suites in San Antonio.",4,5,1,1
"Rats!
I stayed at many best westerns in the UK but really disappointed! 
Location is good and it is a cute hotel for what you pay. We checked in and the room seemed small but ok for 7 days, but 3 nights in we look into a bag to find that a rat has eaten 5 bits off 5 chocolate bars. Advised reception and he said he would move us but no refund! Really unhappy with this, reception just seemed to laugh it off! Left a message for the manager but nothing back :(",1,2,1,1
"Poor service for the price.
I was in DC for a work conference and stayed at this hotel. I chose it because of the great ratings and I got a good deal. However, I was not impressed with the service and the room was average. A few small things bothered me (stain on the chair, only replacing one washcloth in the bathroom, etc), but I did have a big problem with service. I used the iron my first morning at the hotel with no problem. Second morning, I get up and go to iron my clothes for my conference - they had taken the iron from my room that was there the day before. I called down to the desk and they said they would bring one up - 20 minutes later still no iron. I called again and another 10minutes later they finally brought me an iron.....that had no cover for the water hole. So now I was running later for my conference and ended up having half ironed pants with water on them because I was in a hurry. Although cleanliness was fine and room was average for the price, not overall impressed with this hotel's service. Best part was location - very close to White House/National Mall and a metro station which takes 20min to get to Reagan airport.",3,3,0,0
"Wonderful room and service
If budget isn't an issue I would say that the St. Regis Hotel SF is a great hotel room! We had a corner suite on the 18th floor facing 3rd and Mission Street. The suite includes a long dining table, sitting room, separate sleeping room, and full bathroom with tub and shower. Amenities were high-end from their spa and the room comes with butler service which we used to have items pressed. Food and bar is excellent at the hotel. Conveniently located to the convention center, walking distance to Ferry Building and Union Square shopping area.",5,5,0,0
"Excellent Stay
The Silversmith Hotel is ideally located for touring downtown Chicago. The staff could not have been more accommodating, the hotel room was spacious, clean and well appointed. The value received was a 10 on a 10 point scale. We'll return for every trip to Chicago.",5,5,0,0
"won't be back
i used to bring my son the have surgery at med city dallas when it was a doulbetree and a clarion it was good for the money[with a decent breakfast] , but since ramada came in and took it over these people need to go to hotel 101 or something. if they don't want to serve breakfast at least don't advertise it> a bowl of fruit loops omg>>signs at front desk make you uncomfortable, glad i always carry wipes and paper towels > there was no pitcher for coffeemaker well they brought one but the coffeemaker did not work so they knew about it> the electrical for the tv , micro & fridge did not work called desk and they told me it may be unplugged, i guess they are trying to save money i had to plug in myself. a/c did not really cool very well. small roach crawled up on night table around phone i killed it and reported it i don't know if they believed me offered to show it to them it was in trash can >> not even a i am sorry>>not a squeamish person but i was looking around after that wondering if something was going to crawl up on me",1,2,1,1
"Good hotel for tourists but not a business hotel
Booked this hotel online while on the last train of the night from Boston to the city. Since I'd be arriving later and leaving early I felt like I should stick to a low rate and this came up for quite a bargain. Anyway, this is a basic hotel, drab room, great location and packed with tourists. The lobby was mobbed in the morning for the breakfast buffet so I skipped that. This hotel doesn't really doesn't cater to the business traveler but that said it is a fine pick if I was coming to the city as a tourist on a budget and in need of basic accomodations.",3,3,0,0
"Great place and location
Three of us stayed here for the weekend. Great location and friendly staff! Our room was quite spacious, two double beds and a living room suite with a view of the Museum of Natural History. The strong water pressure in the shower was very nice to come home to after a long day of walking around, good bath products and comfortable bed. Working, uncomplicated TVs! WiFi was kind of expensive but otherwise we had a positive experience at the Excelsior!",4,4,0,0
"Nice hotel / location questionable
The hotel has all the amenitites that we needed.....cafe for breakfast, bar for drinks, coffee in the lobby and a block away from the Light Link Rail. The valet parking is expensive which is typical of most hotels in metropolitan areas. We were there for two days and used the light rail which was very convenient. Our original room was large but faced a wall. We asked to be moved for a better view and the staff were very accommodating. From the moment we drove up to the valet until the time we left, we were treated by an extremely friendly and helpful staff. Would definitely recommend this hotel. The only drawback is the night activity in Pioneer Square is rather scary. I would not recommend walking in the area in the evening.",4,4,0,0
"What a dump
This is the worst hotel I've ever stayed in! There was a leak in the bathroom and the room was infested by flying bugs. The walls were covered in blood splatter from other people killing the bugs. When I tried to have my money refunded I was refused. I had to spend the night at another hotel because the room was so bad. Spend the extra money and go somewhere else.",1,1,0,0
"Centrally located, only a little creepy.
Stayed two nights. Best thing about the hotel is its location -- right near Copley Square (Trinity Church, Public Library) and a very short walk to the Public Garden. Best thing in the hotel is the skylit breakfast room on the 5th floor. As for the creepy parts...it's a little hard to find the entrance to the hotel (we drove past it once), which is on a nondescript stub of a street right next to a parking garage. You can get somewhat of a deal on parking, but the garage (at least on the weekend, when we were there) is kind of deserted & you have to find the management office (and not just use the payment machines) to get the discount. Lobby quiet & spooky, though they do have security there at off hours. Room was small & bathroom (though was clean & functional) looked a few decades old. Like I said, location of the free breakfast was nice but the breakfast itself was on the bare-bones end of the spectrum of cold continental stuff. Would stay here again, assuming again that the price was right. Hotel itself felt perfectly safe but would not recommend the parking garage to nervous single travelers.",3,3,0,0
"Poor Service, Unprofessional staff, no internet
Nice Rooms but at times can be over priced. The staff is very unprofessional, the Internet is extremely poor and constantly has to be reset and when you are working on a report that can at times take hours. The staff never believes when you call and tell them the internet does not work. Staff lies about being able to upgrade platinum members. Management is no where to be found and when they do show up it does not look like that person should actually be in a management job. Cleaning staff lies about not cleaning your rooms by saying that you had your do not disturb light/sign on. Overall good rooms but nothing works including the staff. Dont eat at the restaurant, poor service and food.",2,1,-1,1
"Customer Service is No. 1!
If you're looking for a hotel that has superior customer service, this is it! AnnMara Gayle is the most efficient Guest Relations Officer in the business! Every detail is handled prior to my arrival so that my stay is completely hassle free. She is the best kept secret in NYC! Why stay anywhere else?",5,5,0,0
"Great Place especially during Hurricane Sandy
Folks,
I was literally stranded in downtown New York due to flight cancellations and every hotel booked by locals and travelers already. Luckily, The Astor was available and the staff there was amazing! Arie and Hamilton were so friendly and made my stay as pleasant as can be. I lost battery on my phone and Arie booked for me....The rooms were clean and comfortable. The maid service was excellent and helpful. 
I would stay there again due to the customer service and the staff! Also its directly across from Central Park West!!
Please put this on your list its affordable and an excellent location!
Sincerely,
Mary",5,5,0,0
"A disaster from start to finish
Stay at this hotel if you want to spend nearly 2 hours checking in, if you want charges made to your card that you did not incur, and duplicate charges as well, if you have to ask to be charged for a night because they couldn't find you in the system when you check out, and if you want to deal with staff who are rude, confused, and inept (with one exception -- Erica -- thank goodness for her). This is the absolute worst hotel experience I have ever had. All this for an uncompetitive price, a hotel with no pool, and terrible wait staff in the dining area. When complaining on the phone to the manager afterwards, we had a challenging conversation to say the least, and then he had the nerve to hang up on me after asking if there was ""anything else he could do for me""! My blood pressure is rising as I think about it. Never, never, never, will I stay at this hotel again -- and I visit Memphis often. Westin in general is off my list!",1,1,0,0
"Disappointment for the price and location
I booked a king-size suite for a conference. My husband and son came along and they were going to sight-see while I worked.
The suite was a good size, but there was no door and therefore no privacy between the master bedroom area and the living room sofa bed area. My husband liked how large the room was and the quality of the furnishings.
The bathroom featured a jacuzzi tub with a shower head looming over the tub - it didn't look safe and showering was awkward at best. 
There was one small sink and for a large bathroom, it could have been two sinks or a larger sink for the space.
There was one bathrobe in the closet and there should have been two.
There was no refrigerator, but we made a call to the front desk and one was brought up.
My son had brought his Xbox to play games in the evenings. The TV uses a closed circuit which means we had to hack the TV in order for him to get a channel to play on and he couldn't connect to XBox Live because the internet service has not been set up for game play. If you bring a DVD player with you when you travel, you also would not be able to play DVDs on the flat screen TV unless you know how to hack it. We did call an engineer in and he was pretty useless. We knew more about what was going on than he did. My son was extremely disappointed, to say the least. It appears that the hotel expects you to pay for movies and does everything to discourage anyone who brings in their own equipment for entertainment.
The parking garage is a bit stressful to drive in, the passageways are quite narrow and if you are driving anything larger than a sub-compact, be extremely careful. I am not sure if the structure meets code.
We swam in the pool and used the jacuzzi (located on the fifth floor). Both were clean and in good working order.
The room was extremely noisy due to the HVAC system. We were kept awake by the air conditioning system from the room next to us. My husband and I aren't used to a lot of ambient noise at night, so it doesn't take much to keep us up. Some people might not have been bothered by it.
We ate in the restaurant (located off the lobby) one evening. Prices were reasonable for a hotel restaurant in the $10 to $15 range for entrees. Food was decent, but nothing worth raves. My husband ordered a burger. My son ordered a chicken sandwich. I had a fresh beet salad. The fresh beets came from a can and the walnuts overwhelmed the rest of the ingredients, but the portion size was large. Service was uneven. Our water was filled regularly, but the food service was slow - especially since the room was less than half-full.
The actual location of the hotel was unremarkable. There are no restaurants or shopping close by and we had to drive to the convention center due to the distance. Last time I had attended a conference here, I had stayed at the Hilton next door to the Convention Center and it was a better choice, but that Hilton was a lot more expensive for a suite.
For a two room - king size bed and sofa bed, it was $242 per night plus an additional $20 for parking our rental car. There was no breakfast included, although you can get fresh cookies daily and a US Today. 
Next time, since we had to drive to get anywhere any way, I might pick an Embassy Suites away from the downtown or convention area. 
I would not choose this hotel again.",2,3,1,1
"ugh
I stayed here mainly because of the positive reviews I read on this site. I was grossly misled. First of all, it looks like a dump from the outside... it doesn't disappoint. I don't have a flat screen TV; I have a 20 inch Zenith from 1980 that doesn't work, all it does is give static. I don't have a clean room; I have a yellow stained tiny toilet seat. This is the smallest room Ive ever stayed in. The traffic noise is unbearable. I wouldn't give this a 2/5 rating even if I had spent the last month sleeping in a Juarez alleyway. Also, I would have went elsewhere but I booked online and they don't allow you to cancel your reservation...very convenient for them because any sane person who was duped into booking online would cancel upon arrival. I say ""duped"" because I strongly doubt the validity of the rankings this place has ""received"". Boosted rating anyone?",1,1,0,0
"Great for Business
Excellent hotel for a Business Trip. When you include valet or parking and the always expensive room service it got to be quite pricey on the expense report. It's in a business park with not much to see or do in walking distance, but rent a convertible and your just minutes from anything and everything you'd want to see in San Diego.",4,5,1,1
"Great hotel to stay in NYC
We stayed in the Hilton Times Square for 4 nights right after New Years in Jan. 2012.
The location of the hotel is great. It's right in Times Square, and on the same block as the subway station where a bunch of the subway lines meet, so it's extremely convenient to traverse Manhattan. Also, we got a great deal (probably because it was after the holidays) where we paid $152/night, which makes it a steal compared to the other hotels in Times Square.
The hotel itself is nice, although the lobby is slightly on the smaller side. However, the rooms were nice, clean, and spacious with LCD TVs, and the front desk/concierge were friendly and helpful.",5,4,-1,1
"Nice attempt, but misses the mark
I had to stay in a Boston Common hotel for a week, and would have chosen a Starwood property if not for the unusually high rates I found when shopping. I used the Revere as a fallback since it was just a block from the office.
The Revere has made a nice effort to be an upscale, boutique hotel, but it's just not there yet. It excels in a few areas and disappoints in others.
First, where it excels:
1. Lobby. Unique, modern and smells great, think of a Vegas casino like Venetian minus the smoke. Newspapers are plentiful and front desk staff is very nice and pleasant.
2. Rooms. I was upgraded to a junior suite and while the layout was a bit strange (I also tripped over the black coffee table looking for a light switch in the dark), the room's actual living area was set nicely off the main hallway, so noise was virtually nonexistent. Also, the rooms are nicely appointed with fresh carpet, GREAT soaps/shampoos and a comfortable bed. The bathroom in the suite is very small with zero counter space, but it's functional and gets the job done. Balconies provide private views and there is a safe, an umbrella and an iron provided.
3. Location. Fantastic area with everything from a public park to movies to tons of restaurants within walking distance.
The lows:
1. Internet. You can connect and stay connected to the free wireless, but the throughput goes to zero after about 10 minutes, requiring you to bounce the connection.
2. Hallways. Other reviewers weren't exaggerating - they do smell like vomit. How is it possible for EVERY floor to smell this way, especially when the lobby smells like a rose garden?
3. Elevators. Inefficient and should be much better since there are four cars. The lack of a service elevator and seemingly poor maintenance causes this problem. 5+ minute waits are common.
4. Service. The staff is really trying (for the most part), but they just don't get it done. The hotel offers a complimentary overnight shoe shine. I tried to use it my first night, no one ever picked up my bag. I told the staff and they ""made a note of it"". I tried the second night and again no pickup. I gave up despite the nightly turndown service placing the bag and instructions on my pillow each and every day of my stay. They also provide complimentary bottled water, but only for the first day. I called the front desk on my second day and they refused to send more. $250/night and you can't send up $1 worth of water? Pretty lame if you ask me.
The Revere also does not have a disposable laundry bag. Maybe I haven't stayed in enough of a variety of places, but I like to use the hotel disposable laundry bag for my dirty clothes to go into my suitcase. Not at Revere - their bag costs $10 if you want to take it home. 
The breakfast at Rustic kitchen is just average at best. The buffet is $18 and does not included omelettes. You have hash browns, eggs, pancakes, fruit, tea, yogurt and cereal, but at a hotel in this price range, I expect omelettes and waffle iron as part of the deal. The OJ is fresh but you can do better at Panera Bread a block away.
The pool seems ok, but it's very old and musty. It reminds me of a fleabag motel pool vs. a nice hotel pool. The exercise room is a joke, too - a few treadmills and dumbbells, but hey, it's a hotel gym.
Overall, the Revere is nice and has high points. You can sleep without being disturbed and the upgrade was a nice touch. I would stay there again but I'm going to try a Starwood property nearby first before I go back.",3,3,0,0
"Great location on the Riverwalk.
We enjoyed our stay at the Homewood Suites on the Riverwalk. We were there during Fiesta. The dining room has large windows overlooking the river. We watched the Fiesta boat parade from the dining room. This is a convenient hotel right on the riverwalk and close to the Alamo. The breakfast is very good, however, they only have waffles on Tuesdays and Saturdays - very strange. There is a free light dinner Monday through Thursday nights. The food was good.
We have stayed at several Homewood Suites and have been happy with all of them.
Valet parking is very convenient and our car was brought to us within minutes of requesting it.
The problems we had were - we had to use the sofa bed and it was so worn out. A person would sink to the middle - no way could 2 children sleep in this sofa bed. Looking at the sofabed itself it was really worn out.
Also, there is no sink or countertops in the bathroom. There is no place to put your toilitries or clothing when showering. It is very inconvenient.",4,4,0,0
"Good For One Night
This place is fine for a one night stay. The rooms are standard and clean. Bed is comfortable. Can be noisy on the front of building at night. Accessing the hotel is incredibly odd. There is an elevator at the ground floor level that you have to take just to get to the lobby, where you then have to take another elevator to your room. Found this a bit annoying.
Just some thought on restaurants.
Continental Martini Bar great place for brunch or a nightcap. Also is in a happening
neighborhood with other bars.
Zahav - amazing middle eastern restaurant!
If you are shopping in Rittenhouse Square, a great place to stop at is Tria, great for wine and reasonable price fresh dishes. If you are there on a Sunday, check out their “Sunday School” options, where you can sample lesser-known wines, cheeses or beers they are highlighting
at half-price. Also Farmers Cabinet is a fun place for interesting drinks and live
music. This place is close to hotel. Others are a decent walk from the hotel.
Get out and have fun.",3,4,1,1
"Business Traveler Beware!
As a business traveler, I expect the staff to be helpful and professional. The front desk staff at this Hilton was neither.
At my recent stay, I was unable to get the front desk staff to assist me in having a package shipped out from the hotel. It has now been over a week since my stay ended and the package is (apparently) still sitting in Houston! When I called the desk (again) about it, I was told they could do nothing for me. I needed it on my next trip, scheduled the pickup with FedEx, and when they arrived the staff did not give them the package. So I scheduled a second pickup - still no package. At this point, I have no idea where the package is or how to have it returned to me. I expect better of a Hilton staff! 
Furthermore, the business center was completely down (no internet, no toner) when I was there and with no free internet anywhere in the hotel, I was forced to try to resolve this issue purely with the internet on my phone. I was exceptionally frustrated with how the front desk staff handled this situation and continue to be unimpressed with them as I try to resolve this issue from another state.
If you are traveling for business, I highly recommend you avoid this hotel. As a frequent business traveler, I expect to be treated courteously and I expect the staff to be helpful. I received neither at this hotel.",1,1,0,0
"Horrible Experience!
The hotel is very dingy and dirty, outdated. The water park did not have enough life jackets available or tubes for the lazy river. The service was horrible. The water park is not appropriate for kids under 3 or 4. There were too many bigger kids in the ""kiddie"" area. My 3 year old could not play with out getting splashed, shoved down the slides and then once down the slide mowed over by kids too big to be on those slides. OUT OF CONTROL!! Then to top it off, the air conditioning broke. It got up to over 80 degrees in our room! It was a miserable night of sleeping. This place is not worth the money and telling from the previous reviews should be shut down!!!",1,1,0,0
"Dirty
I stay in Marriott Hotels at least 6 times a month. This Marriott is one of the poorest maintained hotels in their chain. The shuttle was smelly and dirty, the driver was most unhelpful, and there were hairs in my bed and bathroom upon arrival. I kept seeing the shuttle driver lingering in the hallway in front of my room. Not sure what he was doing there as I was on the third floor in the opposite end of the hotel from the front desk. I had to be moved due to a strong smell of cigarettes in this ""non-smoking"" hotel. Beware if you have no transportation. The shuttle goes only to the airport and back, and the nearest restaurant is over a half of a mile away, with the exception of a Subway Sandwich restaurant across the street. When I checked in at 2pm on a Saturday the Subway was closed. If you have no transportation, this is NOT the place for you. And the elevator is in the opposite side of the hotel from the front desk. The spa is out of service and empty, and the fitness facility is pitifully lacking.",2,1,-1,1
"Westin Copley
4 day stay. Beds great. Location convenient. Nice view. Room amenities fine. Windows actually open - can get fresh air.
Elevators not working one morning at prime time. Slow to inform guests of issue and did not seem to have a plan. No update and no courtesy message that usually happens later apologizing for the inconvenience.
Pool: not easy to access: ladder type access only but ladders are built into pool wall and required a giant step between deck and first toe hold. Lots of challenges for children and older swimmers. No convenient or well marked shower - communal shower off a hallway.
Business center outside hotel and beside a noisey construction area.
Ate breakfast at the restaurant most mornings: despite advertising the smart or super foods including berries, the breakfast buffet did not have many - for berrys, had strawberries one of three mornings. No tomatoes ever. Modest selection.",3,3,0,0
"Great location
This was our second visit to San Francisco and had previously stopped at Holiday Inn next door so we knew the location was excellent, we only changed to this one as it provided complimentary breakfast and this was adequate with plenty of choice. Our room was large with two double beds and a settee with small kitchen too, very nice and cleaned daily to a very good standard. Staff were excellent, nothing was too much trouble , internet access was great with teenagers who need to keep in touch with the world. Everything was nearby so provided an effortless break.",5,4,-1,1
"Never Again!
I had booked two rooms which were promised to be connecting, they were not. Check in was slow because the lady was too concerned with the van driver taking people to their proper destination. She literally stopped helping me on two occasions and I had to wait until she was done.
Room 1 had no coffee pot and internet connection wasnt good.
Room 2 had sheets with stains that looked like bodily fluids. I called the front desk and was informed that they should have been thrown away and she would bring more down. She NEVER did! Then I tried to use the internet which is NOT wireless. You still have to hook up to an etherhet cord which is located behind the television and not close enought to the table to use the table. There was no desk. I had to sit on the floor or on the credenza(beside the tv) in order to hook up to the internet. Not to mention that all the plugs in the room were full or too far away from the ethernet cord to plug in. I ended up unplugging my refridgerator in order to plug in my laptop. 
My bathroom was not very clean either. You could see streaks of something on the wall and I was NOT investigating further to find out what they were!
After a sleepless night(the hotel was loud, not well insulated), I went down for breakfast. I got there at 8 and she was closing up. What should have been hot was not and the cold was warm. The batter for waffles was way tooooo thin and there was no fresh fruit.
Satisfaction not guaranteed at the propety. When I went to check out the lady said she would have the manager call me but that person never did:( All in all, it was awful and I will not stay there again!",1,1,0,0
"Disappointed
This once was an apartment building that was turned into a hotel. The rooms all have a galley kitchen, LR/DR. Off the LR/DR is the bedroom with the bathroom. The bathroom has not been updated since the 60's. The kitchen has not been updated since the 60's as well. The LR/DR carpet was old. The room smelled of stale smoke. When you get off the elevators and you walk to your room, you can tell this once was an apartment building.
I was only here for one night, if it was longer I would have left. This hotels is two blocks north of the UN.
It's close to second ave with all restaurants and shopping But not cental located to 5th ave. I would not stay here again, I would look for a better location and hotel near the NYC landmarks. I would pay more to stay in a more updated hotel. You will get all types of reviews about this place, but take it from a native New Yorker, Go elsewhere!",2,3,1,1
"When Visiting the ""Bay"" Stay at the Hyatt!
Upon arriving at the Hyatt Recency-Embarcadero, my wife and I asked for a room facing the bay. A very nice, young gentleman named Scott serving at check-in, stated that the Hyatt had two rooms left--- one he mentioned on the fifth floor facing downtown and one on the second floor facing the bay. I mentioned that my ""Travel Bible"" was Tripadvisor and didn't want to encounter the street noise others endured. Scott searched once again and ""Low and Behold"" discovered a room facing the the bay on the ninth floor. Pretty much everything went well from that point forward. The friendly staff, the concierge, as well as housekeeping made our trip stupendous! If I had any minor annoyance, it might be the occasional banging of doors and the resonating sound due to possible poor structural insulation. Other than those minor flaws, when near the Bay ""stay"" at the Hyatt! Thanks Scott!",4,4,0,0
"The Grand Hyatt is fabulous and centrally located.
Spent 2 nights at this great hotel when visiting the King Tut Exhibit.I was upgraded to a corner room on the ninth floor. Room was very comfortable, well appointed and very clean.The bathroom was large and out of sight with marble in the shower and bath. The staff were excellent, giving directions that made getting around the city simple. The hotel is centrally located within walking distance of many restaurants, Pike Place Market,Monorail..
Would return in a heartbeat.",4,5,1,1
"NEVER STAY HERE
I travel to many different places, cities, states and I don't need to stay at 5star or even 3 star place but I do need to stay where I feel safe! The Amber Inn is a outdated MOtel, the rooms are out dated and dirty (includes burn marks on the toilet seats) It is in a terible part of town that Chicago Police officers told me NOT to even go into. As I entered the ""lobby"" I noticed the bullet proof glass between me and the check in person and the lady who asked to rent the room by the hour. DO NOT STAY HERE IF YOU WANT TO BE SAFE OR CLEAN. I didnt even feel good sitting on the bed.......
best thing about it? the Soul Food Restaurant next door",1,1,0,0
"Worst Super 8
We stay frequently in Super 8 Motels because generally they are a decent, clean motel at a decent price. I don't ask a lot of a motel -- we just want a clean placeto sleep.
This motel is worn out. The halls and our room smelled. The furnishings are old, scratched, and worn. Our king rooom has one chair, no dresser. Half of the room is completely empty! No place to put our suitcase. No place to put clothes away. No ironing board. No iron. Bathroom seem a bit grimy.
I've read similar reviews by people and thought, ""You won't get the Hilton quality for these prices. Get real!"" But we didn't even get Super 8 quality.
Very disappointed. Will never consider staying here again. Would prefer paying more and getting a decent spot.",2,2,0,0
"Close to Wrigley Field
We picked this hotel because it was close enough to walk to Wrigley Field and had parking next door. But was surprised that we could walk just a few doors down and have a great meal. We had a coffee maker, microwave and refrigerator in our room with complimentary water everyday, which may not sound like much but on a hot humid day you really appreciate the water. The free breakfast was adequate for us, and there was a Starbucks on the next block. We would return here on our next visit, the room was clean and the staff happy to help you.",5,4,-1,1
"OK If Slightly Noisy
Convenient for LAX, this hotel has a nice pool and a good bar/pub. It is only a few minutes from terminals at LAX and aircraft pass close to the hotel. If you have your A/C on in the room, however, you probably won't hear the landing planes. Parking is $20 a day; more if you valet. Rooms are good value though and free in-room wi-fi is a bonus.",3,3,0,0
"Disgusting
Please dont book here you'll wish you didnt !!! This was the filthiest, Nastiest place ive ever been. The pictures lie. There was mold on the walls and on the shower curtain, we had to clean the bathroom ourselves to even take a shower,and the towels were even dirty. I'm thankful for having my own towels and pillows and blankets. No iron available even through the office. No maid service and the black mold is on everything, The room wasnt even clean when we arrived. I filed a complaint with the health Department. I left sick and was having trouble breathing.",1,1,0,0
"ideal hotel
Whilst this is a typical Marriott, the hotel is ideally situated. Our room was a good size (as Europeans any room in America is large to us) and very clean. The subway is close by and all the attractions are in a reasonable walking distance. The room could perhaps do with a bit of an update but it was sufficient for a city break. We only used the restaurant once and the food was fine. It is a very busy conference hotel so there were always a lot of people in the bar. Overall would recommend this hotel and would stay there again if in Boston. Great if you like shopping as it is attached to a decent shopping mall!",4,4,0,0
"Carlos Madison Avenue NYC
Well situated for the NY visitor especially in relation to Empire State Building.
Dated hotel with some modern touches which actually detract from the classic lines ( huge modern lamp shades cover lovely glass .
Rooms OK ( nice pillows)but on all three occasions we have had to ask for something to be done, bathrooms are dark and lighting inadequate, as I am vertically challenged reaching up to the bathroom cabinet was a bit of a chore.
The breakfast area ( which I guess is also a Restaurant area) is not appealing but the choice as fine.
The Millimese bar is dark and uncomfortable but the bar tenders very friendly and efficient. food choice was limited in the bar but I believe they were changing the menu.
We go there for business meetings, might think twice about choosing it if it was leisure. 
Refurbishment on going and on my last stay on the floor we were on but no mention of this - drilling started early!
No pool or spa .",3,3,0,0
"Grand Horton Hotel Review
This hotel service wise was terrible. One attendant out front parking cars who by the way did not help with the bags. I ended up getting the cart and taking my own luggage to the room. Parking in the Gaslamp District is terrible but this hotel does not deal with it in a professional manner. If you don't pay for overnight parking you're pretty much on your own even as a guest of the hotel. The rooms are dark and dreary. Needs to be revamped!! Glad to gather our things up the next morning and leave!!",1,1,0,0
"No Frills Neighborhood Hotel With Large Rooms
The hotel is located on the Upper West Side which is a nice neighborhood but not the most convenient to most of the tourist sites. There is a subway very close by and you will be using it a great deal if you are a tourist. The hotel is practical and efficient but has no pizazz. The lobby is nothing special. Check in was easy and the staff were friendly. The rooms are large for New York but awkward. The bathroom is tiny and if anyone was taking a shower the water would spray all over the place and everything got wet. The kitchenette is a nice feature but if you put a rollaway in the room the bed is basically in the kitchen against the fridge. Main bed was comfortable. There are still a few residents in the building and one was on our floor. You can smell cooking and cigarette smoke in the hall coming rom their unit which was unpleasant. Since it is a no smoking building we called the front desk but were told there is nothing they can do. The hotel's main perk is the room size if you need it.",3,3,0,0
"Avoid This Dump
This place was awful and has nothing to recommend it at all. The room was small, so small there was hardly anyplace for a suitcase. No closet, either, just a shallow armoire. There was no way to control temperature, and the whole set up was shabby and depressing. The bathroom sink wasn't in the bathroom, it was in the 2nd bedroom of this suite. The elevator was scary and ancient. The whole place was depressingly shabby. Not shabby chic...just shabby. Avoid this rathole.",1,2,1,1
"STAY AWAYYY....RUNNNNNNNNNN
This was the worse place to stay I have ever been to. DON""T stay here for any reason. We checked in July 5, 2012, no towels in the room, TV remote not working, A/C leaking water in room. Husband demanded another room, that new room ; fridge did not work at all during our entire stay, no bathroom lights. We left on July 8 at 6 a.m. ( couldn't get away fast enouth), forgot to pick up our dirty clothes bag , we had an 8 hr drive home and when we got home discovered we did not have it. We called the Inn back , they said nothing was found in the room. LIARS AND THEIVES are what they are. Now I have made a complaint to the coorporate office. The workers were more concerned with their smoke breaks than the customers. Could never get the issues we were having addressed. THIS PLACE NEEDS TO BE SHUT DOWN, not worth having opened. The contiental breakfast was a joke AND dont know where they got their online photo of their rooms but it is not a true picture of the way the room actually looks. - NANCY PEARCE",1,1,0,0
"Hotel Amid the City Hubbub
Had the misfortune of staying at the hotel during a Panthers v Dallas football weekend. Needless to say, noises in the middle of the night were pretty bad. The rest of the stay was fine, however. Excellent service. Comfy bedding. My only complaints were how expensive it was at breakfast (no buffets included here), no small refrigerator in the room, and a way overpriced 3 oz. of wine in the Champions Bar.",3,2,-1,1
"Wonderful Hotel
I love this hotel and stay here every time I'm in Dallas. Great old feel, in good and bad. Could use some updates but the sheer history of the building makes up for it. It's a nice change of pase. Service is always great and haven't had any problems over the past couple years.
Downtown Dallas doesn't have a TON to offer within walking distance, especially at night when you're not wanting to go too far alone, but there's a couple good strips of restaurants pretty close.",4,5,1,1
"Friendly, Perfect location & Great price
For us, this hotel was at the perfect location. It's 100 feet from China Town's Gate, approximately 5 minutes to Union Square and just a few minutes from all the Muni-bus stops which can take you all over the city. This is also one of main stop for all you folks who would like to do a double Decker city bus tours. With many restaurants, bars/wine bars near by to choose from, you will not be disappointed. We opted to eat all over China Town so perfect location for us. The streets were well lit and you always feel safe walking around. Don't listen to other whiner posters who say differently. IT IS CLEAN AND SAFE all hours of the night. 
The Hotel was older but it is charming. They were in the process of renovation while we were there so when they get done, I'm sure its going to be beautiful. The room was small but adequate for the two of us. If you have more than two I would ask for a larger room. Housekeeping did a terrific job of keeping our room clean and follow our small request with no issues. The hotel offers free coffee 24/7 but did not offer any complimentary breakfast. No bagel, no muffins , nothing at all for breakfast :-( That was the only negative that I can see.
We requested a room with street view and received the room #802 on 8th floor. The room has a nice view of China Town's gate as well as other city building; however, down side to that is that you can hear the trucks and garbage pick up late in the night (2-3 am). It's loud enough to wake you up in dead sleep and can keep you up. If you want a peaceful night of sleep than ask to be away from the outside window.
I have to thank the staffs of this hotel. They were SUPER friendly, polite and just plain courteous. It was really a pleasure to see. They all went out their way to help us plan our travel around town by drawing up maps and bus stops each day and every time we asked with a smile or laugh. We honestly enjoyed their attitudes and well manor behavior . THANKS FOR ALL YOUR HELP ESPECIALLY THE YOUNG LADY AT THE FRONT DESK.
I WOULD NOT HESITATE TO RECOMMEND THIS HOTEL FOR MY OWN FAMILY AND WILL DEFINITELY WILL VISIT THEM AGAIN.",4,4,0,0
"Perfect Location
We stayed for two nights in April with our two children. We got a non-smoking room with two double beds. We arrived in DC earlier than expected and both children were in desperate need of a wash-up and we needed to get our car parked so we could begin looking around. The Hotel staff was amazing, and found us a room we could check in to earlier. Our view over the courtyard was fun for the kids, because at night my husband and I could go downstairs for a drink, sit in the courtyard and be visible to our children from the window. The room was clean and perfect for what we needed it to be. The restaurant in the hotel is very pricey though, so if you're on a budget, I don't recommend eating there, there are so many other great venues nearby that are cheaper! There is a Starbucks right on the corner (horrible staff, don't visit this one unless you absolutely need a Starbucks fix), CVS and t-shirt vendor. The hotel is in walking distance of everything except the zoo, but the metro is literally across the street, so no sweat. Also, a hint to any visitors from out of town that like their wine or beer or cocktails: there are NO package stores anywhere near the hotel and the drinks in the bar are heavily watered down and very pricey. If you, like us, enjoy a nightcap after the babies go to bed, or just to have with an eat-in dinner of pizza in the room, BRING IT WITH YOU. The water is also very chlorinated and my kids couldn't get over the taste, so stock up on water bottles prior to checking in and put them in the room fridge. The only issue we had was that the pool was under construction upon our arrival and we weren't informed of this when we made reservations, the kids were pretty devastated. That aside, I'd stay here again and recommend it to anyone anytime. It's a great hotel, in a great location for a pretty decent price, considering. Even the parking here is cheaper than any of the other hotels, which is a plus, if you, like us, just wanted to leave the car there and walk everywhere!! Definitely coming back!!!",4,4,0,0
"Needs improvement
Stayed in the hotel for 5 nights, convenient location close to the Riverwalk. It turned out that the checkin and checkout dates were mixed up, the invoice was incorrect and I had the impression that the charges for the internet were very expensive. The staff was slow and it took several attempts to correct the invoice and checkin/checkout dates, not up to the usual Grand Hyatt standard. The room, especially the bathroom, was a bit dated.",3,3,0,0
"Return of the Bed Bugs
I will never stay here again as I am recovering from bites. Stayed here for two days and I will need to spray my clothes to get rid of these damn little bugs",1,1,0,0
"Great Location, Average Room and Service
We love Chicago! So with such a great location downtown, even an average hotel is a good thing. But despite the typical ""W"" hotel touches, this property seems to lack some of the charm of other properties. It is in a great location just a half block or so from the Orange Line (direct from Midway), and you can easily walk to any downtown locations - Art Institute, Grant Park, Shedd Aquarium, Field Museum, Michigan Avenue, etc.
There's a good restaurant in the hotel lobby, IPO, with an interesting menu. Food was very good and the service was great. The service in the rest of hotel wasn't quite as impressive as I've seen in other ""W"" hotels.
The room was a little cramped with a weird layout. Again, it had the nice ""W"" amenities and a huge flat-screen t.v., and we didn't spend a lot of time in the room, but it could get claustrophobic quickly.",3,3,0,0
"Nice stay.
2 night stay based on reviews and price. Room a little small and needed some maintenance, especially the bathroom but met our needs. Beds and pillows were fine. Internet worked fine and was fast enough to get my daily pics uploaded in a timely manner. The location isn't downtown but worked fine for us and San Francisco's public transit seems pretty user friendly to me. Breakfast could be a little more extensive but it worked. The biggest issue here, as others have mentioned, is lack of parking. If you get a spot don't move the car, there aren't enough to go around. There is a day care next door and we did hear some noise from it but that wasn't a problem. Price was good for San Francisco and we would stay here again in the future.",4,3,-1,1
"Fantastic experience - and even Sandy didn't spoil it
Our stay at the Astoria was part of a special birthday visit with our two children - 10 and under. Room was lovely, bathroom clean and the shower great. Service was fantastic and everyone was really helpful. We were there during Hurricane Sandy and although they ended up a bit short staffed the only thing they reduced was room service on one day when you had to request maid service if you wanted it. They laid on additional tours of the hotel for those of us who were stuck in as the storm came in. We wouldn't have done something like that normally but it was great and we got to see bits of the hotel we wouldn't have done otherwise and really learn about the amazing history of the place. Would recommend the hotel, the tour (I think they do them to a lesser degree normally) and simply the experience of staying in this famous location.",5,5,0,0
"clean + price + location
This hotel had been a dorm for Columbia University. It is rather bare bones, but it is clean and the neighborhood is safe and easy to navigate. The price is really good for NYC. If you are going to be here in ""warm"" weather, be aware that the a/c is not central, but rather individual units in the window. I can't believe anyone would not choose the ""suite"" option. It's definitely necessary, as the rooms are tiny, really tiny. The room did have a small fridge and a microwave, which is great since the eateries are a few blocks away, but there are many of them.
The front desk was helpful.",3,3,0,0
"Mum's 50th Birthday Treat!
I took my Mum in April 2012 to visit New York and stayed at the Grand Hyatt Hotel on recommendation from a friend. Let's just say we were not disappointed! The rooms were immaculate, and the service given from the staff was amazing, from where to eat, how to find certain things or general questions about your trip. They were very knowledgeable about the area and gave great advice! Before arriving I emailed the hotel to tell them it was my Mum's 50th birthday, and we were greeted by a large fruit bowl and a birthday card from the hotel. We thought this was a really nice touch and really personalised our trip. New York itself is absolutely amazing, and the Grand Hyatt is a 5-10 minute walk from Times Square, so in a great location to access the sights. Although it is so close, and we were in 'the city that never sleeps' the rooms were quiet and relaxing, which is just what you need after a long day in the city! If I return to New York I will definitely stay here again and definitely recommend a friend! If you stay here you must have a breakfast in the little diner under the bridge across the road! Beautiful! 
Quick tip about NYC in general, buy a bus pass before you go, that you can hop on and off the sight seeing buses as many times as you wish! We found these invaluable and saved ££s on taxi fares, and saved our legs from miles of unnecessary walking!",5,5,0,0
"So cheap you had to know it would be a bit dated and run down
Very dated. Things falling apart but room was clean. Hotel is under major construction. Good location. Quiet. Just know that for such a cheap rate you know what to expect. Bathroom starting to fall apart.",2,3,1,1
"Great stay in NYC
My wife and I had fantastic service which included a complementary upgrade for the night, check in was a breeze and with express checkout our stay was seamless. The rate we got was a special so hence the good value. The hotel was sold out on the night. We booked via the website and got a better deal then via other travel websites.",4,5,1,1
"Wonderful for a San Diego Getaway!
I am from Orange County; my wife and I wanted a two-night getaway to explore San Diego and the many nice places we had heard it has. This ended up being a very nice hotel relatively close to all the places San Diego has to offer. During our stay we visited Downtown, Gaslamp District, Old Town, and La Jolla; we were very happy with the close location of this hotel to all these places(it's all within 10-20 minutes driving distance, depending on traffic).
 In terms of the hotel itself, the grounds are very well kept; there is lush plant life all around. The room was also very clean and comfortable. It was just what we were looking for: an above average hotel for a decent price. 
 The only negative thing would be that you might end up parking a bit of distance from your room; the hotel has lots of parking(at $10/night), but the spaces close to our room were already occupied when we got there so we had to park on the other side of the hotel. 
 Overall, however, we were happy with the place, its surroundings, and its location. We would definitely stay here again.",4,4,0,0
"hotel near from LAX
this hotel was good for transit because its near from airport,the hotel was okay,the room good and clean,but its far from mall.nice comfortable beds,nice breakfast..and i would recommended this hotel if you just want to transit or stay near airport,but if you're not..so better choose another hotel.",3,4,1,1
"Terible Place - Don't do it!
Well it is downtown San Jose.. Homeless panhandlers, stc.. It addition to that the rooms are unltra small. They then said I too something out of the Honors Bar, (shich I did not, and billed me. I have yet to receive credit. Add this to the $20/Night valet parking and you have a nightnare. DO NOT STAY HERE!!!",1,1,0,0
"Good (ish) location but too many problems.
We arrived for a 2 night stay and drove down from St Louis that day. After a long drive the directions from the freeway to the hotel were poor on their booking form and it look a while to find (instructions read ""leave I55 and follow Riverside to Hotel"").
When we arrived the hotel looked good, clean reception and plenty of parking (for a price) and when we approached reception we were told that we'd been given an upgrade. This was welcome was a nice room overlooking the river and Riverside Drive - unfortunately the room had not been cleaned and still had filthy tissues on the bathroom floor and bed (this was early evening). Understanding that can happen in hotels occasionally I left my wife upstairs and went back down to report this to reception but there was little reaction, the guy agreed to change our room but no apology and we were downgraded again to a small room looking over the street the other side of the hotel. The guy on reception seemed more concerned about me going back upstairs to get the other room key back from my wife than he did about giving us a dirty room.
Going out that evening, the hotel is in a pretty good location backing onto the pedestrianised main street but is a bit of a walk into where Beale street is. You can get one of the regular trams for very little cash but it's worth pointing out that there are many hotels that are closer to the action.
That night and into the next day we had a few more issues, not all the TV channels worked, we just got a nice satellite tv logo instead of the channel our in room guide said we should have. In the morning the internet stopped working altogether and the breakfast had very few items left. We did admittedly go down for breakfast only 20 mins before the end but breakfast should be first come first served, you should still be able to get the full range in the time given.
We came back from a day's sightseeing (Graceland and the Civil Rights Museum are both amazing) to find that our room had not been cleaned and there was a note left on our bed by housekeeping saying that they did not clean our room because we had left items on the bed. I've never encountered this before and there was nothing said to us that this was the case or we would have cleared the bed before hand. (The items left on the bed were only a couple of small things like a hair brush and charging cable for a laptop - not a couple of suitcases so I really couldn't see the problem).
After a great night out on Beale street that night we came back and my wife sent me out to find a vending machine, not a big deal but after the other problems it just really annoyed me that the machine was not accepting cash but was left switched on.
I accept that I could have complained to reception constantly about my issues but I didn't. Maybe the rather uninterested way the receptionist brushed off my first complaint about the room not being cleaned put me off but the bottom line is we were very impressed with Memphis but next time will not be staying here.",2,3,1,1
"Horrible and rude service
I was not pleased at all with this place. At check in, the hotel clerk was on the phone. He did not make any attempt to make eye contact or acknowledge we were there. When he finally got off the phone about 7-8 minutes later, he did not say hello or anything, just took my credit card and ID. I got up to my room, and there was no toilet paper, there was hair left in the sink and the bathtub, and the air conditioner leaked into the room (the carpet was soaked under the air conditioner). Just to make the stay perfect, when I came down to the lobby at 5:15 AM, the receptionist and two other employees were loudly laughing in the lobby. My co-worker was in a room on the first floor near the lobby, and when we met to drive to the airport, he was irate as apparently they kept him up all night long with their loud talking and laughing. I would not recommend this place to my worst enemy.",1,1,0,0
"Would have been average, but car was parked in for 30+ minutes
We chose the Best Western because of its proximity to attractions, its free parking offer, and other decent reviews of the property. The staff at the desk are very friendly, the parking staff, however, are not. There is no one telling you what to do and the attendant came out and yelled at my husband because he wasn't parked where he wanted him to be while we were checked in. We saw that they were already parking several cars in with other vehicles. We specifically asked the parking attendant about this. He ASSURED us he would not park our vehicle in after we explained we had a very early flight and asked if we needed to come down there early. He said we would have our car as soon as we wanted it. Well guess what? In the early morning, we arrived downstairs with our multiple bags and were going to drive to airport for and International flight, so we needed to be as early as possible. Our car was parked in. Not by one car, by FIVE cars! We were both very unhappy about this. The attendant said he could have it free in ""5 minutes."" 30+ minutes later, he was still moving cars and it was so tight, my husband (a seasoned big-city driver) could not safely back the car out. It was a nerve-racking experience because that cut precious time off of what we needed to spend on our journey to and through the airport. Shame on Best Western for booking way too many cars just to make a few more bucks! I understand parking in a big city is scares, however you should have access to your car at any hour of the day any time you need it!!! As for the room: it was clean and fine. Bed was decently comfortable. We were on 6th floor and near the elevator so we heard alot and it was rather noisy. Ask to be put away from elevators/snack machines. Air conditioner ran full blast with dry air and couldn't be turned down. Location is very good.",2,3,1,1
"""Nothing good to say!""
I found out about this hotel through Priceline and was anticipating a wonderful trip from what the marketing information said. Unfortunately, I checked in late in the evening having traveled cross country all day. The first room had no working phone, TV, and the door didn't lock. The room smelled musty. Hotel staff agreed to switch rooms, but to my dismay the next room was the same odor and although the phone and TV worked this room had a balcony which was inaccessible from my room. Sleezy types around the hotel worried me as well. The door did lock so I stayed and checked out the next morning!",1,1,0,0
"Not so clean
We chose this place because we were visiting Seattle and price was on the lower side around $80. Was supposed to be a 2 star hotel, but the inside of our room was more like a 1 star. Was really outdated. The walls were dirty, the floor had so many stains in it. The beds were very firm, almost hard. If I had to chose again, I would just pay a little more.",2,2,0,0
"Best staff ever, super clean, a perfect stop-over hotel
This is a clean, comfortable, well-run hotel with a staff that bends over backwards. I was amazed at how helpful they were. Truly what a hotel should be.",4,5,1,1
"Tough call between the Westin and the Renaissance
I stay in Austin often and it's always a tough call between the Westin and the Renaissance in the arboretum. The Westin has nice sleek, modern rooms and amenities but something is missing... it feels like getting trapped inside a mall.
I do enjoy the Starbucks, the great bathroom amenities, and the clean rooms, but somehow this hotel simply doesn't feel too special. That said, for business, it always meets expectations, and it's nice to change it up between the two locations.
I know that some reviews comment on the poor quality of food in the restaurant. I personally have always found it to be wonderful.",4,3,-1,1
"Basic - nothing special
We booked in and were shown to a very basic room, old furniture and a very outdated bathroom. The pool in the middle of the hotel was dirty with leaves and algae. We booked a bed and breakfast - breakfast consisted of coffee from a machine and cold plastic wrapped breakfast pastries. Wouldn't stay there again.",2,2,0,0
"Book Elsewhere!!!
My husband and I travel quite a bit for my blog and this is quite possibly the worst hotel I have ever stayed in that had this high of a star level. Frankly we've stayed in two star places that had better rooms than here. They did have a very nice lobby, but we like to see the city in which we stay and rarely spend much time in a hotel. The rooms were small and bathroom was very dark. I ended up having to put my makeup on by the window with my little had mirror. The ""balcony"" was a railing with an inch wide metal tube that if you were really brave you could stand on. At least we were on the second floor!!! There was no bottled water in the room and no mini fridge so if you got thirsty you were stuck with tap. The internet fee was per device so for our laptop and our 2 iPhones it would have been $40 a day. We were unable to get maid service, they didn't come to clean our room until about 5:30, right when we were in the middle of getting ready for dinner. The coffee packets we were given only made one cup of reg and one decaf so one of us did not have a good morning!! When we asked if we could get another packet we were told it would be $5, and I refused to give this establishment any more of our money. You could self park your car for $23 or you could valet for $29. The service at the front desk was less than mediocre, especially after they saw we paid thru an internet travel site. Overall we were very disappointed in our service and will never be staying here again.",2,2,0,0
"Good choice on Upper West Side
Overall we had a good stay at the Lucerne. We booked the smallest queen room, and it was, indeed, small. It had a nice view of the Hudson, however. 
Pros: Friendly, professional service from the staff; nice location if you want to explore the upper west side; very good restaurant on-site; fantastic water pressure in shower; clean rooms; great housekeeping service.
Cons: A bit overpriced given the amenities; scratchy, old-fashioned bedspread instead of a duvet; not the most comfortable bed; air conditioner that worked only sporadically; bland, traditional decor in lobby and rooms; valet took forever to bring our car around (50 minutes one time and and 30 minutes another - apparently the hotel contracts out this service to a local garage so it was not the hotel staff's fault).
In my opinion, the Lucerne is more like a 3-1/2 star hotel based on the room and decor. However, I have to give the hotel staff major props for returning an iPad that I left in the room at check out. They located the iPad promptly and shipped it back to me. 5 stars for that! Thank you Lucerne!",4,3,-1,1
"Great staff
The staff went out of their way to move us to another room even thou we did not think it was necessary when we experienced a minor problem with the bathroom. 
This is the experience I have always had at this hotel. The staff is always ready to help in whatever way they can at all hours of the day or night.",5,5,0,0
"Not up to standard
Location is the prime asset. The room was mediocre and visibly worn down. In some rooms they try to update but do this with stainless steel furniture that does not match the rest of the style. Very stupid policy with internet where you pay USD 12 a day for wireless where you can get it for free at the bar next door. Sad to say the adjacent ""Daily Grill"" is the best thing that can be said about this hotel.",2,2,0,0
"Unpleasant Stay
If you are used to nicer hotels this is not the place to stay. Rooms smelled terrible, not much space, double beds are very small, and the atmosphere is unpleasant. The ""pool"" is grody, and a sad excuse for a swim area. I'm pretty sure you would get an STD after wading around in the whole 4 feet of water. Another friend staying in a room had a brown stain, appearing to be a blood stain, covering the whole bottom of the mattress and they had to sleep on it until the hotel could get them a replacement mattress the next day. I dont know if someone died on the bed or just went through a rough child birth. Either way, the experience was not very pleasant and unless you just need a bed(hopefully blood stain free one) to crash on overnight, I would not reccommend staying here.",1,2,1,1
"Chic hotel, great location........
When you enter the hotel, immediately, the lobby is very inviting. The staff is very friendly, and even walks around the counter to hand you the room key (a very personal touch). 
You get a feeling of comfort immediately throughout the property. The restaurant has a happy Sunday brunch crowd that you want to be a part of........
Rooms are modern, yet traditional. Nice bathtubs (with separate shower). Great products in the rooms!! YAY!! Floor to ceiling windows, so rooms are comfortable and allow lots of natural light. Turndown service each evening complete with bottled water and chocolates. 
THE BEDS.............. Soooooo comfortable!! You sink in and don't want to leave. GREAT!!
Bar service is good and service is personal and friendly. I can't wait to go back and stay.",5,5,0,0
"Tired hotel that survives off it's location.
Rooms are on the worn side and the cleaning is just enough to give it that fresh look, however the details of cleanliness show when looking closely. Beds are average and on the cheap side of quality. 
Road noise is clearly heard on 10th floor. Hall noise is clear when anyone was outside. plus, I could hear noises through the walls and ceiling.
Hotel staff is helpful and friendly when I needed them. Lobby does seem too accessible to all and I witnessed Starbucks having to clear out non-guests each day from the back entrance. No Marriott security.
Location is great for a good walk to get some excellent food and shopping.",2,3,1,1
"Was Expecting More!!!
I booked this hotel because the proximity to the Galleria. I am a diamond guest and was expecting a lot more from this property. The room was okay, a bit dated. The ""continental"" breakfast was compareable to something you find at a Days inn or a LaQuinta. Paid 4.50 to print 2 sheets from their business center. I dont think I would stay at this hotel again.",3,2,-1,1
"Dont Stay here
Okay well this is by far the worst place to stay. Check in was nice and I was able to get a good discount but other than that it is a bad place to stay. for on the rooms, the room I am in has bed bugs. yes that is correct this room has bed bugs. So I went down and told them and they checked the rooms to make sure. and they told me that there were none but I kept on getting bit. so I have a doctor note saying that they are bed bugs. now im a sleeping on the couch pull out. which you can image a twin size bed. I have ask to change rooms and they say they are booked. I have been here for 2 months. thankfully I only have a couple more weeks, to go. Now the bathroom is terrible i have mold growing in the cracks. the kitchen sucks. my advice if you have to stay here. then do but if you can go somewhere else, there are to many things to list to why you dont want to stay here.",1,1,0,0
"Very bad treatment with triple charge!!! not stay here or don't provide your credit card information without receipt!!!
the same case of multiple charge, we booked in advance and gave credit card information of one of our group member to attend a conference there. I was the first person to reach there and they kept my credit card number for security and charged ~$ 700 from it and didn't provide any bill b'coz they said it will be back in 10 days and you know what..it was charged, not only from my credit card but also from the next person of the group arriving there...so triple charge for same days of stay..and now we are struggling to get the money back..managers are totally irresponsible and never pick up the call..i think Ramada is adopting a new strategy to earn money by cheating their customer..never never stay there...",1,1,0,0
"Great location
Stayed here for a few nights, its a great location for everything. Just around the corner macys and bloomingdales. The room was a tad small but had everything you could want. The check in was swift and easy they required a credit card to keep on file. The beds were comfy,spotlessly clean and the bed linen was stain free and changed once during the 3 nights we were there, so were the towels. there was an ipod docking station and a small hospitality tray. There is free coffee in reception during the morning and wine during the evening. There is a free in room safe. Room service is available by contacting the concierge who orders it from the restaurant next door. All in all, a good place to stay to be in the middle of the action.",5,4,-1,1
"Right in the middle of everything - so convenient!
Okay, it was my first trip to NY City, and I didn't know what to expect. I read the reviews on the Hampton Inn Empire State, so I was prepared somewhat (lock i-pads, cash and cellphones in the room safe whenever you leave the room). This surrounding area is very safe though.
We came in about 11 pm last Thursday night and the front desk staff on the night shift were/was just terrific. I think our person's name was Kadem, but I'm not spelling it right. Anyway, she was very helpful and had a huge smile for us, couldn't have been nicer. Our sign-in was short, easy and painless. Thank you staff!!!
The hotel was built or remodeled in 2008. You can tell by the service card in the elevator, so I am assuming that is when it was remodeled. There is no parking on site, but a parking garage is a few steps away. It's a narrow bldg, but there are 20 floors. Our room was on the 7th floor overlooking the front hotel/street and as we were told from some of the reviews, tight. To tell you the truth, it was a bit tight, but any king size bed in your room would take up most space, but not too small a space that you couldn't walk around - I've had much, much worse. To give you an idea, we had room to set up the ironing board, but if someone had to get on the other side of the bed or into the bathroom, you had to move the board. The decor in the room was very nice, up to date and the flat screen tv was high definition (better than what I have at home) and worked perfectly with some premium channels. The sheets on the bed are terrific, and the elevator poster claims the comforter covers are new with every guest, which is really nice to know. The bed was very comfortable for sleeping.
The bathroom was very nice with a granite countertop and real wood cabinet below (it looked like wood) and it had enough room for two people to do their thing comfortably. Toiletries and towels were nice, but the toilet seat when fully down gave under my weight and bowed. One more thing about the room is the front door - it slams automatically. So, at night you'll know when someone is coming in late, and if the door is right next to yours, you'll feel it. Slight nuisance for me, but didn't take away from the overall experience.
Now, regarding the noise. Yes, it's a problem. The street (35th) is a narrow one, and is partially blocked by dumpsters for the remodel of at least three buildings within 50 feet. One construction site was right across the street, and the other two were on both corners of 6th Ave. They are building out another hotel and remodeling a Victoria's Secret. The VC project should be done in a few weeks. In the middle of the night, you may hear something large being thrown into the dumpsters banging around, and machines running such as saws or drills, but generally speaking I was able to sleep through most of it. Turn on the fan to the AC unit to cover the noise if you can get it adjusted properly. Give this a few weeks, and I'm sure the dumping and sawing should get much lighter with doing their interior work. If noise bothers you, ask for a room above the 6th floor or highest up you can get or a room facing the back, but if you are familiar with New York (which I'm not) the noise factor all over the city is going to be much louder where ever you go. Even walking the streets it's very noisy, but you get used to it. There seems to be a lot of construction going on around in the area, which I can easily deal with. The whole city is an experience to absorb, just don't let the noise get to you.
Now, the best part of this hotel has to be where it is located - fantastic. You walk out the front door to the street, look right, and there is the 8-9 story Macy's Department Store less than a block away, which by the way, takes up a whole city block! And, the Empire State Building is the next street over. Walking to Times Square is a breeze, literally 8 short blocks away, and a five minute walk north from there is Central Park. The subway is so convenient, being centrally located around Macy's or in that area. We got on the # 1 subway south to Ground Zero, and to the Staten Island Ferry (which is free both ways and the best way to see the Statue of Liberty without stopping there!). It all starts within a block of your hotel room. It's really amazing how many things are walkable or within a subway from the Hampton Inn. Subway rides are $2.25 one way, so get a ticket for $10 to get around. Never had any fear or problems riding the subway, it was an easy and inexpensive way to get somewhere fast.
Another thing we liked was the choice of food around the hotel. Across the street is Brendan's which is a small restaurant with a bar/pub in the front. The food is very good there, and the history has to be very interesting from the looks of the interior; I should have asked. As you are walking out of the hotel, next door to the left is a selection of restaurants from sushi, Korean, Italian Pizza, to two Irish Pubs. Then, as you walk out the hotel and turn right to 6th Avenue, turn another right on 6th and you'll see just past the hotel construction on the corner a deli and a fresh food salad bar type grocery store (sorry, I forgot their names, but they do have healthier food, and health food as well). A few streets over in walking distance is a very, very nice Italian restaurant called Villa Berulia Ristorante, but I'll do a nice review of that later.
Back to the hotel - I've never been impressed by the ""free"" breakfasts at these hotels, so I went down for coffee, bananas, and yogurt. Their hot food in the warmers is just fine...if you want free. In the basement is the gym, which is surprisingly nice and roomy, no one there. But down there is where the large laundry bins are kept, so you sometimes have to squeeze by to get around them - not scary, but tight. Also, I might add that right around the time that the rooms are being made up on your floor, the maid's carts are in the very narrow halls, so if you have a bag on rollers, you have to turn sideways to get around them. It's a little inconvenient, but again something you can live with.
All in all, I will definitely come back here. It's a tight/compact space of a hotel, and you have to put up with a few adjustments, but the price is very fair, probably more fair now with the construction going on outside. The staff is very friendly too. And, the convenience of having so much within walking distance is the top reason to stay here! Think of walking out your door right into the Macy's Thanksgiving Day Parade and you get the idea of how close it is. Just remember to lock up your valuables for safety, as you should do in any hotel. I somehow ""lost"" my charger cord to my i-pad, but I didn't lose my i-pad!
And, now I can say it with conviction...I love NY!",4,4,0,0
"Hotel a bit disappointing - and a theft
We stayed at the Waldorf Astoria for 5 nights in January 2012 and I have to say that while there were some positives, I was a disappointed with the hotel.
First the positives, to be fair. The hotel is centrally located and it is easy to get anywhere in Manhattan. When checking in the staff was extremely helpful and welcoming and the concierge was very helpful on several occasions when we had questions. As a Hilton HHonors gold member we were also placed in a large corner room far away from the elevators and had free internet (membership certainly has it's privileges). The bed was extremely comfortable and there was plenty of closet space, with a standard closet for me and a walk-in closet for my girlfriend (perhaps this was due to it being a corner room). The bathroom was large and everything worked.
Now for the negatives. While the Waldorf Astoria certainly has an old world charm, it is also a bit tired and in need of some updating. The elevators had some issues while we were there and it was difficult to get to our room on several occasions. The carpets in the hallways had certainly seen better days. Wallpaper was pealing in the hallways and it was rather shabby. Also, while the room and bathroom had individual temperature control, they were the type of radiators seen in the 1960s (either too hot or too cold and a bit loud). Again, as a Hilton HHonors gold member I qualify for free breakfast at other Hilton properties, but the ""breakfast"" at the Waldorf was supplied by the Starbucks downstairs and consisted of a coffee, a pastry, and a juice box. Now I realize I'm complaining about something that is given to me for free (poor me), but when other Hilton properties supply a relaxed breakfast in a restaurant setting, standing in line with 30 other people in a tiny Starbucks seems a bit chintzy. Also, there are no coffee or tea making facilities in the rooms, so you have to either order room service or go to Starbucks for this. I think that the Waldorf Astoria is coasting on its name and reputation, and I was definitely a bit disappointed. Why does it seem that the (supposedly) highest end hotels are the most stingy on the amenities?
And finally for the theft. After I had checked out and was on a train to Washington DC I noticed that a beautiful Mont Blanc pen I had in my bag was mysteriously gone. The bag had never left my side during the trip, except when it was in my room. I certainly can not prove that it was stolen while at the Waldorf, but the facts are, 1) the pen was in my bag when I checked in, 2) the bag was only left unattended in my room, and 3) my pen is now gone. 
Apart from the alleged theft, however, my overall impression of the Waldorf Astoria in New York is that while it is in a great location and has a certain old world charm, the hotel, which is supposed to be one of the best in the Hilton chain, does not live up to this reputation. I think there are definitely better hotels for the money in New York and I would probably not stay at the Waldorf Astoria again unless some major changes are made.",2,3,1,1
"If I wasn't required to stay their by my company, I wouldn't have stayed the first night
Staff was friendly but that is where it stopped. The spa was 82 degrees when it should have been 100. The spa smelled and was cloudy for the 4 days I was their, even after I reported it. I couldn't use it. The pool was almost as bad. Breakfast was the normal motel style except they had no artifical sweetener the whole time. The toilet ran all the time in 2 out of 4 rooms, one of the others it just leaked when flushed. The repairs that had been done to the walls and flooring looked like a 8 year old kid did them. One even had initials carved in the corner. I noticed that when I was put back in the same room on the 4th night (same room I had the first day) their were the same what looked like blood stains on the sheet. My company refused to let me change motels and still pay for it or Ive have left the first night. All of this was reported to the front desk, they were sympathetic but sympathy and repairs are two different animals. The fifth night I went to a different motel and wasn't charged as much and the rooms were alot better.",1,2,1,1
"Great boutique hotel (and it's a larger chain)
The history of the hotel (and the area/Nob Hill) adds to the ambiance of this place. The hotel is very quaint, very welcoming and comfortable. The staff was awesome. The woman that checked me in actually walked to my room with me to verify it had been cleaned (I checked in early). She gave me the history of the hotel and the other hotels in the immediate area. The rooms were comfy and not too huge. The size isn't an issue. In fact I don't like over sized rooms-what's the point? Wasted space. The Aveda ammenities are nice to have as well. I didn't have any issues with noise as I was facing the inside (not the street). Sure, no view here but it was quiet. Parking was fine. It's also within walking distance to some great restaurants and coffee shops etc. Then again, pretty much every place in San Fran is a ""good location"". I really like being up on the hill. The ONLY reason I did not give this five stars was because I did not have the opportunity to eat/drink. I plan on staying here again and will be sure to enjoy the restaurant. Great place to stay! Easy to find/get to, and really comfortable with GREAT staff.",4,4,0,0
"Family convenience
The room we had is great for familes; a separate double en suite and then a fold down bed in a living/kitchen area (sounds odd but very spacious and practical). Ideal for a family as you could easily eat in it that was easier with little ones (which with the benefit of hindsight we should have done!). 
Gas Lamp Quarter is well placed for checking out the sights and sounds of this quirky city. Hotel was friendly and clean and good VFM. Can't comment on the inclusive breakfast as we were up and off too early next morning.",4,4,0,0
"The Palomar,A High Quality Hotel
From the moment that we stepped into the hotel we knew we had chosen the right hotel for our stay in Chicago. The staff we warm and welcoming, the rooms we spacious and decorated to a very high standard.
 I could write for hours on the quality of the hotel and its staff, but suffice to say this is an exceptional hotel with a terrific location and would recommend it with qualification.You will enjoy this hotel",5,5,0,0
"Good location, not much else
This was a good location in mid-town Manhattan, but the room had very poor decorative quality with old tatty carpets. It was also very dark and looked out into a rather dismal shaft. The room was quite small - not enough space on both sides of the bed for a bedside table. Very old out dated bathroom.
Staff were helpful and cheery - as one comes to expect in America. The Molyvos (Greek) restaurant which connects with the hotel was very good, the breakfast diner only so-so - but there's a good one across the road. Also a good restaurant at the Park Hotel across the road.",2,3,1,1
"great location - but confusing, meadering hallways/elevators
The location is perfect - right on the 16th Street Mall. But the hotel is split into two buildings, so the main lobby is in one building and very loud and busy there. You then have to meader through the hallways and take 3 sets of elevators to get tot he rooms in the Twoer building across the street. This was a little cumbersome to some. Also, the parking garage is so tight - like a sardine can! Otherwise, the room was a nice size and overall clean.",4,3,-1,1
"highway noise ruins otherwise good value hotel
With a friendly staff, clean, relatively spacious rooms for the price that include a refrigerator, microwave, free internet and extended breakfast hours, it's too bad that noise from the freeway is so loud. I'm a heavy sleeper, so it didn't keep me awake, but it was unpleasant. I wouldn't recommend this to anyone unless freeway noise really doesn't bother you.",2,3,1,1
"Everything you want in a hotel
I stayed the DuPont Circle Hotel for week, and I dreaded the day I left. Everything about it was excellent. The service was nice, the view was superb, and the location was prime. All the hot spots in DC are located in and around the Circle making it especially convenient. You don't even need to leave the hotel, the bar itself is a night spot!
The only problem I had with the hotel were its prices ($4 for a coke!), but what they delivered made up for it. If you wish to stay at this hotel you might want to bring some extra money with you.",5,5,0,0
"another night in DC
This is very run of the mill hotel, i have stayed many times due to convenience/location only. walk or a quick ride to most anything you want to do in DC. The staff is very friendly and bartender Barry is top notch and the burgers are pretty great.If you can help it at all do NOT drive here, the parking is a complete rip off and that is they even have room for you. The rooms are a little tired, there does not seem to be any difference in rooms, regardless of what so called upgrade you get. housekeeping staff seems to be in low gear. If you have a late check out they keep tapping on your door like a woodpecker, obviously they do not know what the do not disturb sign says.there is no attention to detail in housekeeping at all here, even the hallways, woodwork and elevators are dirty. so choose wisely when booking a hotel in this area, this may be best bang for the buck if you can tolerate some housekeeping issues.",3,3,0,0
"Excellent location, the rest improvable and below standard
Stayed at the Crowne Plaza Denver for a two nights visit to the Mile-High-City. The location is excellent on 1450 Glenarm Place downtown next to the Denver pavillons shopping mall and one block from the 16th Street Mall with lots of shops, bars and restaurants.
The lobby is on the ground floor, the next four floors are parking garage and starting floor five the guest rooms are located. When we arrived they told us that we wouldn´t have a reservation although we had a prepaid voucher. After a quick search the staff found out that they booked us on our departure date. But as rooms were available this was quickly solved.
Got a room on the 17th floor. Corridors were extremely as if there wasn´t a air condition working. The room was bright and had a nice view but ask for a room at least on the 14th floor or higher. Otherwise you´ll look straight into a parking garage which will take all the light away and will make the room real dark.
The room itself was quite small, one King bed, small bathroom. In-room safe available as well a coffee maker. No fridge. Room had a connecting door which in our opinion always has a certain potential for noisy neighbors. We don´t understand why a hotel chain as Crowne Plaza needs those connecting door. 
Cleanliness just ok, could have been much better. Everything getting old in the hotel although the drapes look new. Old style blankets. Walls definetely need a makeover as do the doors.
Small restaurant in the lobby, no free breakfast.
In the morning of departure got the check under the door stating payment of two full nights although the stay had been pre-payed. This was corrected at once by the front desk staff but a bad impression left.
After all not satisfied with the stay there. Value for the money not ok. Better standards from Crowne Plaza expected. Would not return.",3,3,0,0
"It's a Westin!
We spent 3 nights at the Westin Copley Place for a graduate school reunion. This was the chosen hotel for our class. It is very well located and there are several similar hotels within two blocks. 
This Westin was totally predictable. A 3 decade old structure with the style and layout of that period. Rectangular rooms with adequate space, except in the bathroom. Indeed, the bathroom was a true challenge with poor lighting and almost no room to move around. The room decor is simple but neat with adequate closet and drawer space for a short visit. Elevators are a little slow due to the size of the hotel. The service was polite and attentive, when you got noticed. Again, this is a big, convention style hotel that is not set-up for boutique hotel style service. We only had one breakfast in the hotel and it is clear, they strain serving a heavy load of guests. Have the buffet. 
All-in-all, the hotel is just what you would expect and met our expectations which were not high from the outset.",3,3,0,0
"The only thing good about this hotel was the location!
This hotel is not up to the Westin name. In the two days I was there I had to ask for a shower cap (the bathroom had only shampoo, conditioner, body lotion and soap). There were only 2 sets of towels, and I had to request more each day. One of those days I had to call twice to get more towels. There was a sign in the closet that the robes were available for purchase, only, there were NO robes. I also had to have security come to open the safe when I checked out, because it was broken. I asked the front desk to deliver a package to another room for me, but they never did!! Luckily I found out before the person checked out, and hopefully they did deliver it!! I have stayed at other Westin Hotels and thought they were terrific, this one was NOT. If you are going to Chicago, stay somewhere else!!",1,2,1,1
"No Hot Water!
Do not stay here if you want hot water!! We checked in on a Saturday for only one nite, thought we were splurging on a hotel room, the next morning we discovered the hotel did not have any hot water!! I was told over the phone, by the manager on duty, that we would receive a 1 day credit for the problem, she even told me if I knew anyone on floors 2-5, I can use their shower, cause they have hot water! When we checked out, there was a different manager who said ""Oh no, we wouldn't credit a one nite stay, the going rate is $20"". In speaking with other guests this was the second day without hot water!! They let us check in with a baby, knowing they did not have hot water. The manager said ""we have hot water now"", and he lauged. It was noon, and check out time is noon. Other staff was friendly, location is nice. Our room was not clean to my standards. $200 room, dissapointed, not worth it. :(",1,1,0,0
"Great Location, would stay again
My daughter and I stayed this past Saturday, parking across the street for 24 hours was $18.00, we were in room 407, really cute, functional, clean and quiet until 11:30 when the music started, with that said, I was expecting it due to earlier reviews, it did end at 2AM. It is so centrally located I was surprised how quiet is was before that. You can get everywhere from this location. I found the staff really helpful and willing to help me with my questions. This hotel is worth the money. I was speaking to a women who was on the 7th floor and heard no music. Yes, the elevator was slow, but the hotel was booked the Saturday night we stayed. The pictures are true to the room we stayed in, I will definetly be back, up a few floors, Oh the breakfast was just fine, if you want better food, go out to breakfast.",4,4,0,0
"Nice Stay at the Warwick
I was surprised that the warwick accepted my priceline bid of $95/night but I was glad they did. We chose to pay to upgrade to a suite--room 721. It was a very nice suite with plenty of space. Everything was great. I really had no complaints at all..which for me is very unusual. Unfortunately we did not have time to swim in the pool...but it was a very nice rooftop/view/pool/etc. The front desk was very accomodating. Everything went smoothly. I would go back and I would also pay to upgrade again.",5,4,-1,1
"Read previous reviews
I read all the reviews and despite all the negative comments, I figured I would give it a shot anyways. Please don't make the same mistake. The lobby is nice as well as the area surrounding it and the ""nice"" ends there. Thankfully, we were not in our room a lot, but the time there told me I should have believed the previous reviews. The room was older and musty, the toilet ran water on and off all night, the TV made a horrible sounds and was fuzzy, the room was not really clean (stained sheets amongst other things), dirty bathroom (the water in the shower did not drain) I actually left my sandals on like a dorm room, it took over an hour to get a pizza (we did complain and get it half off), and to top it off. When my kids went to brush their teeth in the morning a roach was in the sink. Needless to say, we did not want to have the free breakfast that was included, who knows what surprises that would come with. I don't have time to list all the issues. 
We got up and left at 630 am just to get out of there. 
Pay the extra and stay elsewhere, don't be stubborn like I was. It’s not worth it.",1,1,0,0
"Had a great stay
We arrived early, left our bags with no worries before we came back to check in. We had no worries and found the room very suitable for our stay. The breakfast was a bit sweet but was ok for a day or two. Surrounded by great restaurants and plenty of them. With van ness as a cross street it puts you a bus from fishermans wharf and the embarcardo. A great location to stay. Friendly staff and clean rooms.",4,4,0,0
"Just about a four...
Just returned after four days in the NYMA.
Pros:
Excellent value
Staff very helpful
Free breakfast (although we didn't take it)
Coffee available from vending machines in lounge 24 hours a day
Rooms very clean
Cons:
Rooms on small side (we had room 704 for 2 people) - but not a problem for us as we weren't there for most of the time
Rooms at front of hotel suffer from noisy garbage trucks from 6am - 32nd St is in Koreatown with loads of restaurants. The noise gets funnelled upwards.
Lots of trash in street too in black bags - so not the most salubrious of surroundings
Where hotel is narrow but tall (17 floors), the rooms are quite close together. This, coupled with the garbage trucks and unbelievable lack of thought for any other guests by ignorant Americans shouting at the top of their voices at ungodly hours of the day (yes I include you, the 13 year old or so girl who just had to scream in her phone that she'd meet so and so downstairs in 5 minutes - at 7am) meant that it was difficult to get a good night's rest. 
So in summary, excellent value for central Manhattan, but be prepared to be extremely tired!!",4,3,-1,1
"Could have been better
I was generally displeased with my experience at this hotel. There is no lobby to speak of and the rooms are very worn down. Also, there were guests that allowed their dogs to jump all over the chairs, bark constantly, ect. (when it had been raining outside) and the staff did not say a word. This happened over an extended period of time while I was waiting to check in.
As an aside, I am a Marriott Gold status member and requested an upgrade. They were nice enough to agree (although this is not unusual whatsoever). I asked for a king bedroom but, upon getting to the room, discovered it was a double. After going back down to the front desk, they were pretty unhappy that I again asked for a king. I am pretty easygoing but this is not a hotel I would recommend. The Courtyard nearby is a better bet as my experience there on a different occasion was much better.",2,2,0,0
"Mediocre at best
Stayed here for business this week. The front desk staff is very helpful. However the rooms are so dark with small windows, that it feels claustrophobic. Wireless reception was almost impossible. Housekeeping didn't clean the room one day, and the following day, left napkins on the desk, didn't refill the cups for coffee, etc. The room service was poor quality food, with no top on the coffee, bottled orange juice. Again, the staff is great, but i'm going to try and find someplace else for my next trip there.",2,3,1,1
"One major flaw.
I've stayed at the Eventi several times, and I've given them pretty fantastic reviews on here as well. I will say that there is one major issue for me, and it's the way this hotel handles late check outs. I travel a lot, and have status with a several hotel chains, but i don't with Eventi (mostly because Kimpoton's are not international). Everytime I've stayed at the Eventi I've requested a late check out, and it's always on a Sunday (the slowest day of the week). Every single time, I got the same robotic answer, ""sure, the latest we can extend it to is 1pm"". No matter how much I begged, or explained that my flight was at 6pm, the front desk staff are unmoved, and answer like robots. To be clear, I start making the request upon check in, and then early on the sunday morning, as they tell me this betters my chances. In the end, they tell me my only option to get the late check out is to pay for a half day. This is rediculous, and I find it very ""un-Kimpton"". Although the Eventi has become my hotel of choice in NY, I think I'll explore some of the other great options the city has to offer.",3,5,2,2
"you can find much better!
As anyone knows driving in Ny is no easy task! Trying to find the hotel you're looking for that doesn't have a sign or a bellman outside is a challenge you don't need! The room itself was fine however our main complaint was the noise in the middle of the night. The walls are paper thin and our neigbors woke us @ 1:30 am. We were not able to fall back to sleep which left us very tired for the next day. While management asked them to quiet down, the damage was done and the hotel did nothing to compensate us. Addtitionally, they left out cookies on a plate which weren't wrapped or covered. I find that to be unsanitary. There also was no blow dryer which I believe is a staple in most hotels. The location was not great. Definitely off the beaten path.",2,3,1,1
"Very unsatisfied customer
My husband and I stayed here for 2 nights over a weekend. We paid $250 per night on Hotwire.com. 
Pros: 
1. Great location
Cons:
1. No hot (or warm) water for the majority of 48 hours
2. Internet usually did not work
3. Toilet handle fell off multiple times even after being repaired
4. Plastic cover on bed (the type used for kids with bed wetting issues)
The hotel staff rerfused to compensate us for the above concerns (we were mostly upset about the multiple cold showers) as we booked on a third party website. It is rediculous that they would not take responsibility just because we didn't book directly through them. Talk about poor customer service. The front dest staff said they would contact the manager and get back to us with a response. We have not yet heard back.",1,2,1,1
"Get the facts up front
The Legacy is a great place if you have a wedding at the Farm at South Mountain. Our group had 35+ rooms. When we booked the resort, we were told that our group would be kept together as much as possible--well that wasn't the case. Everyone staying at the resort lived outside of Arizona. After the wedding we had a group in the Building 4 courtyard, when the security people came and said we needed to go to our rooms. They were disrespectful which didn't cut it with a group of post wedding guests. At this time we found out that our Building was a mix of wedding and non-wedding guest--not what we were told upon booking the resort. Evidently, you cannot be in the courtyard after a certain time, which no one bothered to inform us when we selected the resort OR when we checked in. I spoke with security twice that evening. It was like dealing with TSA at National Airport. They've watched too many cop shows.
Upon leaving, I asked to speak with the manager about how this situation could have been avoided. He didn't get it. I spoke with the security manager, he didn't get it either, so I doubt that any of my suggestions to avoid this in the future will be acted upon. Another bridal group was evicted that night and the security staff seemed proud of it! When the staff is bragging about evicting customers, you've got a customer service problem.
I checked out other reviews at this site and saw a mix of issues. Emmy at the desk was great, though the others were clearly unfriendly. We had gift bags for guests and only 2 of them had specific guest names and guess what, they were both given to the wrong parties. Though I like this resort, it is a very nice place and our group really enjoyed the setting, but I don't think I could go back given the way our group was treated, nor could I recommend it to others unless there's some changes in management and procedures. 
Tony was great with arrangements for golf and our cocktail reception. The bar staff at the pool was top notch and as was the bar staff at the restaurant. Very personable servers. Everyone enjoyed the golf course.
Get the facts and the rules up front if you are working with a large party at this resort.",2,1,-1,1
"nice but you need to be rich to eat in the hotel
The best aspects of the hotel are its position in new york and the very friendly staff.The room was a little dated but adequate. My main problem was the cost of eating in the hotel.My party consisted of two granparents and two teenage grandchildren.We arrived before the room was ready and had travelled from washington so a meal was in order. We went to the Peacock restaurant which was located just by the lobby.My grandson ordered burger and fries 32 dollars.The real stunner was when we went for breakfast in Oscars. No prices displayed and only buffet breakfast available.The breakfast was good and plenty of choice but no better than the one I had in the Omni shoreham in washington for 23 dollars.The bill came for breakfast in oscars at the waldorf 191 dollars for 4,acost of 44 dollars plus tax.",3,3,0,0
"Great location, still charging for wifi, restaurant okay
Stayed at Westin Seatlle for a conference and our daughter's graduation from U of Seatlle in early June 2012. The location is ideal, a short walk to anywhere downtown and to Pike'sMarket. The transportation hub is across the street, with a monorail to the Space Needle and stadiums. The hotel is a typical Westin, clean and well-appointed, large room, comfortable bed, great shower. The restaurant was okay, nothing special - the pasta sounded much better than it tasted and the waiter was quite forgetful and slow. I cannot get over the fact that higher end hotels continue to gouge their customers by charging for wifi. Internet access should be part of the daily fee, just as soap and shampoo are included. If you drive, be prepared to pay a high daily fee for parking! I just tried to find the rate on-line to be sure taht I remembered correctly (I don't want to post an incorrect rate), they don't even post the rate on their site. I compare this to Chicago's Westin - $14.00 a day, which is reasonable for a downtown hotel. Seattle's Westin was not a reasonable rate. Only valet parking was available, so I spoke to the manager who assured us that he put a note on our file so that we would get the self-park rate - valet rate was on the final bill - had to stand in line to get it corrected. Overall, for the price, I would choose a different hotel in future.",3,3,0,0
"I was expecting more
Stayed for 3 nights at the Sommerset Suites in January.
First of all, there is absolutely nothing really wrong with this hotel, but I just wasn't impressed. The main problem is that it really needs an update. The common areas are really showing their age. Kudos to the photographer because the website is makes it look a lot nicer than the hotel is.
My room was very spacious with a full kitchen and full-sized refrigerator and a nice balcony. The decor was very old and almost tacky (especially the recliner seat by the bed, but I guess Americans like that sort of stuff.) but everything worked as it should.
The bathrobes on the closet are a nice touch.
The best thing is parking: At $6 a day, it is quite reasonable for SoCa. The low is breakfast... not many options and it can get very, very crowded.
Since I paid around $100 I was willing to overlook the flaws. If I had paid more I would have expected a much nicer hotel. 
If you are on a budget, it can be a good option.",3,3,0,0
"Very good Location,and friendly staff!
We stayed 7 nights at the Hampton Inn,The first impression was very good, a quick check in with a pleasant desk staff member, The room was very clean,and the beds were firm. Breakfast was ok but not special,and at times very busy !
The Location of the hotel is perfect for visiting New York,a few blocks from Time square, the Metro at 150 meters , a lot of restaurants in the neighborhood.
Very pleasant the fresh flowers and the apples in the lobby.",4,4,0,0
"Location Location Location
Stayed here for 4 nights - paid a bit extra for a suite on a higher floor and on a corner site - so glad we did as the views were out of this world and no noise heard what so ever. Staff were very friendly and professional. Suite was clean and ready when we arrived slightly early.
Location is fantastic - felt like New York was on our dooorstep - central for lots including the subway. Needless to say surrounded by theatre's and many many amenities.",5,4,-1,1
"Great location with fantastic service and a great gym view
The four seasons Seattle is absolutely one of my favorite hotels anywhere in the world. There service is fantastic, down to the little details like towels and water bottles in the foyer in the morning for those of us who like to go for a run. Speaking of runs, there is a great running path down along the water, which is just down the steps from the hotel. If you prefer to work out in the gym, the view across the infinity pool out to the water is amazing. Location is a short walk to a lot of restaurants and the Pike market. Clean modern rooms.",5,5,0,0
"hotel from hell????? definately NOT!
after reading all the negative reviews on this hotel, i wondered what i was getting myself into.......... may i say ""i was pleasantly surprised............cost very little, staff really nice, bed changed 3 times in 1 week, stones throw away from times square..........i will definately go back and would recomend it to everyone.",4,4,0,0
"My stay at the Red Roof Inn
The location was good because it was right off the hwy, but the shower was dirty & I saw a roach so that made me uncomfortable. It was the Democratic Convention so I was lucky to have gotten a room. All the hotel & motel raise their rates so I got what I paid for. I was never able to get breakfact because it was over at 9am, & that is too early. I would stay at another Red Roof Inn but that one could use a little cleaning up. The staff was friendly & helpful. I did like the fact that they had a fridge & mircowave & pullout couch in the room. I would rate it as okay, I've been in worst.",3,1,-2,2
"Perfect Honeymoon Hotel
The staff was amazing! We could tell they all love their jobs and the people they meet. They did everything they could do to make our Honeymoon perfect! One of the bellhops even gave us a list of places to go and eat at or site see! He was great! We are always going to stay at a Kimpton Hotel because of the experience we had here!",5,5,0,0
"Very Comfortable Hotel
We stayed at the Muse in early August. The room was very comfortable, and the staff very helpful. Based on some reviews, we requested a quiet room; when we checked in, the staff member mentioned this, and our room was quiet. We are in touch members. It's definitely worth joining for the free wifi and the email letting you know about special rates. We had a very good summer rate. As has been mentioned, rooms are typically NYC small. That was fine for what we paid, but I'm not sure we would have been as happy if we were paying more than double in the fall or spring.
The neighborhood is very convenient, but we did find the proximity to Times Square a bit too central. We decided that we prefer the Park 70 Kimpton because it is in the much quieter Murray Hill neighborhood. However, both hotels are very good. It's a neighborhood preference.",4,4,0,0
"Great Location!
The views were amazing even from the 19th floor. Right in the heart of Time Square. The only thing that could have been better was the Model UN was there at the time I was staying. There were so many people the elevators took 5-7 min to get and at night you could hear the kids.",4,4,0,0
"Best thing about this hotel is location
We stayed in this hotel for 10 days. Location was excellent and there was hot water in the shower. Room looked bare, when it got cold there was no individual heat supply and all hotel could offer was to give us a space heater. Advertised breakfast was a coffee/tea with some fruit bars. Even that was hit and miss: some days no tea some days no bars. Service in this"" breakfast room"" was handled by a maintenance guy!!!
 I would not be writing such a review if the price was $150 a night not $300. Different expectations.",2,2,0,0
"Hotel for senior conference
Stayed Monday through Thursday for a Seniors Conference at the Center on Halstead in Chicago, 4 blocks from the hotel. The hotel was very nice we had a very good experience. Room was comfortable, clean with sitting room, small kitchennett and two queen beds. The continenal breakfast was adequate every morning.",4,4,0,0
"Not impressed!
This is a new hotel. The room was clean. The queen beds were comfortable. 
Those are two good things I can say. It is located in a very busy area with a mall and shopping centers so there are lots of places to eat. I guess that's a good thing too. 
Now on to the NOT SO GOOD.....
THE ROOM IS VERY POORLY DESIGNED! Take a look at the photo I posted. See the huge vent right next to the bed? Who wants to sleep next to that noisy thing all night? VERY UNPLEASANT! God bless my husband for sleeping with that thing right next to his head all night.
We've stayed many times at hotels in the ""Choice Hotels"" chain. Almost all of them offer free breakfast. NO FREE BREAKFAST HERE! You could buy breakfast for $10 per person. No thanks.
The heating/cooling system does not let you choose ""heat"" or ""cool"" like most other hotels do. This had a thermostat like you would have at home. Only that didn't work so well in a hotel room setting. When the a/c would click off, it got very muggy in the room.
We stayed in a suite with two queens and a sofa sleeper. There were two TVs in the room: one in the main area with the two queen beds. The other was with the sofa in the sitting area. Just make sure if you have them both on, both are on the same channel. Otherwise you hear them both.
We are a family of five and so we often have two beds and a sofa sleeper. This was by far the most uncomfortable sofa sleeper ever. My daughter woke up extremely sore from sleeping in it.
As I said, we stay at Choice hotels quite often. We've earned enough points for a free night, and used it at this hotel. Apparently they ""reward"" their Choice Privileges members with lousy rooms. Please see the lovely view from our window in the photo I've included. 
The lobby is swanky/upscale. It includes a bar and a Starbucks. So if that's your thing, this is a good place for you. Just request a room where the vent isn't right next to your pillow!!!",2,3,1,1
"Double charged for prepaid reservation
Please be careful if you plan to make a prepaid reservation with this Hilton. My daughter and I traveled 2200 miles to visit a college in the Los Angeles area during Spring Break last week. I booked a room at this location through a travel agency. My credit card was charged immediately when the reservation was complete. The travel agency then sent by email the reservation to this Hilton along with their credit card information for billing purposes at the time of my stay. Upon check in I provided the email confirmation to the front desk and it corresponded to the information available in their computer, including the correct confirmation number. The front desk attendant assured me the only additional charges to my Visa would be $14 for parking Thursday and $9.00 parking on Friday. On the day of my check out I noticed the invoice slipped under my door was for the full amount of the stay. I went to the front desk before leaving for the airport and explained to Christina that my reservation was a prepaid one. Christina reviewed the email confirmation which stated ""prepaid"" and ""Visa XXXX has been charged $XXX.XX Taxes & Fee"". Christina made a copy of the email and stated she would not close out the transaction and would allow her supervisor Chai to take care of it. Later that day, during a layover I telephone Chai to be sure she had resolved the problem and did not charge my Visa a second time. Chai responded that they had no information in their computer regarding the prepaid amount and felt her job would be on the line if she did not place a second charge in excess of $200 on my Visa. Chai was unreasonable, raised her voice, and talked over me the entire conversation. I then called guest services and was placed on hold while the representative telephoned Chai. Chai still insisted there was nothing more she could do for me and told the representative that I would need to wait until Monday when the accounting office opened. The guest services representative told me that the General Manager would get in touch with me, however, I still have not heard from him/her 3 days later. On Monday, I telephoned the travel agent, who then called Hilton front desk manager Nicole and again gave the same agent credit card number provided in the original reservation. Nicole then placed a credit on my Visa (minus taxes and $26 in parking fees). It is now Tuesday evening and more than $200 has been debited from my checking account via Visa check card but no credit has shown on my account. I again called guest services tonight to inquire as to why no one from corporate has addressed this situation and was told it may take another 72 hours for ""the hotel to decide how they want to handle to problem."" The hotel created this problem by placing a second charge on my account on Saturday and refusing to do anything until Monday. The Woodland Hills Hilton has caused my family the stress of being in a difficult situation for 3 days. I have pleaded with guest services twice by telephone and once by e-mail to address this problem to no avail.",2,2,0,0
"Not bad, but . . .
I wanted to like this handsome, historic place more than I actually did. On arrival, I waited 10 minutes while one clerk gave directions to another guest and the other clerk ignored me, then left. I eventually got my room cards and went up only to find that neither worked. Went back, only to repeat the experience, at which point I was given a different room. The clerk I dealt with was neither friendly nor sympathetic. The morning clerks showed more enthusiasm.
The room was spacious and comfortable, and the bathroom was big. I expected a lot of street noise, but it was modest. The house breakfast was about what you'd get at a budget motel -- but there it would be free instead of costing $13. I went to Starbucks instead. There was free Wifi and a large flat-screen TV. The bar is quiet and cozy. 
It's a pretty good location, clean and safe. The nearest subway stop is a 7-8 minute walk. 
The Henley Park is a good hotel that doesn't seem to want to be great.",3,3,0,0
"Unexceptionally Below Average
The worst thing first: the lock on my hotel door did not work. The hotel was full. Consequence: my room and my belongings were completely available to anyone who wished to simply push on my door (accidentally or on purpose, no matter). It's too bad the management was not on top of this most basic aspect of property management (like ensuring that toilets or showers work - basic!). The night manager was gracious on my third night there, moving me next door, but the general manager never replied to any of my communications. That said, the staff I interacted with during my stay was amazing - gracious, courteous, and service-oriented, despite having a totally full house for 2 - 3 days. 
Parking was challenging (though free); returning to the property after 8:00 pm required patience to find a parking space, and a potentially long walk to your room. The property itself is in desperate need of a basic makeover - not just in terms of aesthetics (which, in some ways, don't really matter). The front doors are NOT automatic, so forget trying to juggle tons of luggage and get in (you need to rely on the kindness of other guests going in and out empty-handed). There is no lobby to speak of, though the breakfast room has a number of food choices for the average, unfussy eater. The rooms themselves are fairly old, along with common areas (carpets, etc), as others have noticed; my room had torn wallpaper, cracks, a mildewy air conditioner. 
There are other choices near the airport - they are mostly, conveniently, along the same otherwise barren stretch of road. Choose any of them over this hotel, I would say. And if you do stay here, take your room key, step into the hall, and close your door. Try it several times. Is it actually closed and locked and safe...? [And at least you know that the talented site-staff will absolutely try to help.]",2,2,0,0
"Excellent Location
Just returned from a week in NYC staying at the New Yorker. The hotel is perfectly situated for visiting all the top tourist attactions, many are within walking distance. We travelled from Newark Airport to the hotel in just 45mins! The hotel is opposite Penn Station. The only criticism of the hotel is the size of the room, ours was very small as as the bathroom but as we were hardly in the room other than to sleep it was OK.",3,3,0,0
"Not good for that price!
We arrived to a madhouse in the Lobby. The computers were down and I have never seen a checkin line that long in my life, maybe 30 people deep. Five employees were behind the desk manually checking people in, while 15 employees were buzzing around. We finally got up to our small room, which was mediocre but not worth the rate we paid. The bed was fine, however the bathroom smelled and the AC did not work well. Upon checkout, the bellhops were incredibly rude. We felt as if it was a major inconvenience to ask them to do their job, which was bring the car around and check our bags. All in all, very poor service and not worth the price. We won't be staying there again.",2,2,0,0
"Best Location, but...
Upon check in after 3pm, our room was not ready. Really? Why did I prepay for the room? Instead, we were offered a handicap room. The clerk was making it sound like it would be an upgrade by saying it was much larger. We were so tired after our 5 hour drive so we agreed. When we got the room, the nice bellman couldn't open the door. He was frankly embarrassed as he asked us to go back to the front desk with him. Another clerk put us in another room immediately. The bellman tells us ""well this is a better room anyway...the handicap room faced a wall and this one faces Michigan Ave."" Why were we not offered this room with a view in the first place? How did this room ""magically"" become available? Why was this room not offered to us from the beginning? We also had an issue with the $59 valet parking service. While enjoying my morning coffee at the hotel Starbucks, I noticed our car sitting just outside the valet service door. I immediately inquire the valet person in charge. He insists we called for pick up. He argued with me saying we called even after I kept repeating WE DID not call!! They park the car again and when we actually were ready to leave, they could not find our key!! All of a sudden on of the guys that park the cars shows up and says he will go get our car (he must have recognized us from earlier). When he arrived with our car, he did tell us it was their mistake and he believed me that we did not call. They got it mixed up. Finally! Someone was taking responsibility...but why did it have to be him and not the person I charge? I gave him a tip for at least clearing the air. Honestly, the hotel itself is nice and location is the best, but this was our first trip to Chicago and first stay at Westin and we were disapponted in the lack of customer service. Will we stay there again? Probably not....for the price of a room there, there were so many other hotels in the area to choose from.",3,2,-1,1
"Just plain awful
I stayed at the Benjamin last weekend. At check-in time there was 1 employee working at the desk. This was a holiday weekend and my husband and I waited for over half an hour in the TINY lobby waiting for our room. As an aside, another woman behind the desk (who was not helping anyone, was EATING... gross!). After finally checking in, my husband and I went to elevator, where we saw our friends' suitcases sitting there unattended. Our friends had already checked in, and were in their room waiting for their luggage. Sitting in plain view, for anyone to take was a $2000 camera and Apple laptop. Not one employee was there. On Saturday evening my friend and I booked massages at the Elemis spa. First, we were taken 20 minutes late for our appointment, we were told that the previous party had not checked out yet and one of the therapists needed to be in front to finalize her payment. Really, there is not another person working at the front desk? And what about a manager??? After our delayed start the massage was pretty awful and we just wanted to pay and get the hell out of there. Disgusting locker rooms, one small bathroom, and lockers that didn't lock. At checkout we were told that the system was slow and once again, a therapist needed to be the one to check us out. After 30 minutes, we were finally complete and could leave our miserable eperience. $170 for a crappy massage and almost an hour wait. NEVER AGAIN!!!
I find it interesting that Mr. LaBelle, general manager, has taken the time to respond to most of these concerns personally. I left a voicemail message for one of your ""assistant managers"" on Tuesday about my complaints, but am still waiting for a return call. 
Thanks for nothing.",1,1,0,0
"Comfortable stay
I am here for 4 nights. The hotel is large and I was able to check in early without having to pay an extra night.
It's has a full gym with pool, new exercise equipment, nice clean rooms. They also have covered walkways between two malls for easy access to hynes convention center and places to eat.
The only drawback, and it is minor....the elevators take forever.",5,4,-1,1
"Not 4 star, dissapointing
I stayed here for 1 night during a business trip. I was very dissapointed. The lobby looks 4 star as does the bar, but as soon as yu leave the leveator the 2/3 star treatment starts.
My room was very small and cramped, the bathroom was a disaster. The shower room was only 2' by 2' and the showerhead was right in the middle at 5'5"". Unless you are 5' tall it is almost impossible to shower. The rest of the shower looks also ver very dated.
It looks like somebody bought the Hotel and did a quick fixer up. The paint job and door look like astudent room this is not a 4 star Hotel.
The bar turn into a loud night club. It was impossible to talk to my business relations, so we left. This does not belong in a 4 star Hotel. FYI there were only 2 others left.
I agree with other reviews, if you can get it realy cheap (around $100-$120/night) it is not that bad of a deal as the location is good, otherwise ignore and book something else.",2,1,-1,1
"wont ever stay here again
So I knew the hotel was full but still, we got the last room again, STILL we got the room in the corner of the back with a view of the wall next to us. Okay can deal with that, we werent in the room all that long, but the carpet was wet in one spot so i put down a towel down come to find out is was urine. that just was just to much for me to handle, and the front desk didnt say antthing...still had to pay 140.00...",1,1,0,0
"Beautiful, historic hotel with great customer service
This hotel was absolutely beautiful. Apparently it is turning 100 years old this year but the restoration is impressive. I found all of the staff to be extremely customer friendly. The rooms were fairly spacious and elegant. The location is perfect and within walking distance of many sites in Boston. If you like to take mass transit, the T subway is literally 1 block from the hotel. They have a very nice roof top fitness center. It doesn't just have 1 treadmill. It has quite a few machines and a section with free weights, etc. Overall, great experience. I would definitely stay there again!",5,5,0,0
"Don't waste your money or your time here
My wife ""surprised"" me with a trip to SF and a night here at the Laurel Inn. I was very excited -- I had heard great things about the Joie De Vivre hotels and I knew this was a good area in the City. Being an expat San Franciscan, I was overjoyed to be staying here.
Until we arrived, that is.
First thing to greet us was Tanya, who told us that we were getting a room with a great view, but without the King Bed we had booked and paid for. She said they were ""very busy"" that night (it was a Monday in late March, for the record) and that we had to get bumped to a room with 2 single beds. She further said that since we booked through Expedia that ""our room wasn't guaranteed since they sell those at a lower rate"".
Are you kidding me? My wife and I were beyond displeased, and we talked about cancelling our reservation and looking for someplace else to stay; but it wasn't until my wife pulled out the confirmation that plainly showed ""Deluxe King"" in black and white that Tanya said that she could ""maybe"" juggle some things around for us. We were at length given the room we originally booked and paid for, but to deal with that kind of hassle right out of the gate was unacceptable.
She gave us 2 free ""cocktail"" tickets to the adjacent bar, Swank, that were really only good for ONE kind of beer or a glass of house wine. 
We got our room key and went to the elevator, which was painted completely black on the interior and lined with dead sunflowers. I thought it was kitschy at best, but still it beat a plain, undressed elevator car. The elevator made lots of noise, of the popping and squealing kind, and I was very unhappy to see that the inspection certificate had expired 9 months prior.
Our room was very nice, which is the only reason this place is getting 2 stars instead of 1. The bed was very comfortable, though the pillows were a bit soft for my tastes, and everything was impeccably clean. The bathroom was just decent, about what I expect out of a San Francisco hotel that looks like it was probably originally built in the 50s or 60s; though I was surprised that there wasn't a fan since it was a windowless room. There was also no handsoap in the bathroom, so we ended up using our shower toiletries for that.
There was no heat or A/C in the main room, which was somewhat surprising, but the window did open and it wasn't a warm day so that was no real problem for us; but I could see that being a nightmare during Indian Summer or on a colder night.
The 32"" flatscreen TV was nice, but it had dish -not cable- and we lost feed multiple times, though never for long. And although we didn't book a room with a kitchenette, I was both surprised and disappointed not to have a mini-fridge at the very least.
The best part about this hotel was the attached bar (which, incidentally, is what you'll be seeing if you go to the Laurel Inn website and watch the slideshow on their main page. More than a little misleading, if you ask me.)
Overall, the cons far outweighed the pros; and I will neither stay here again nor recommend it to anyone.",2,2,0,0
"Customer service very unpleasant
Had a terrible interaction with front desk person named Dennis. He quoted me the wrong price for an upgrade for the concierge lounge. Without checking, he said $100 to access the concierge lounge. I asked him to please check with the manager, because I knew it was not the correct price and he refused to ask the manager. He simply rudely said ""I am not going to ask because it's $100!"" So, I checked and indeed it's only $50 to upgrade.
Nothing worse than a rude person checking you in. Left after one night and went to the Westin!! Better service, nicer people, GO TO THE WESTIN!",1,1,0,0
"A Good Place to Spend The Night
The motel offers a free shuttle from the airport, which is a good point. It also has a free wifi, free continental breakfast and a coffee machine in the room. The room was clean and the beds were comfortable. The staff is friendly. the only negative point is the noisiness of the A/C unit. Other than than, it's, as mentioned in the title, a very good place to spend the night.",3,4,1,1
"Central location, quiet rooms
First off, great location on the park, easy access to Penn Station, Upper East and Westend, as well as Midtown. Booked two rooms at this hotel to accomodate three guys. We were given a junior suite and an adjacent room with a king bed. The junior suite was amply large and included a large sofa with a pull-out bed. While the check-in process was longer than usual (waited 15 minutes), there were 4 staff checking people in and they were working diligently to help the customers. They did recognize my platinum status (hence the junior suite upgrade) although as noted by another reviewer the concierge level was unavailable so they offered a few points as credit. I thought the hotel was well appointed and the rooms were tastefully furnished and clean. Importantly, the rooms were very quiet at night. There were two weddings the evening we stayed and while the lobby/elevator areas were very noisy, once in the room it was silent. No street noise, alarms, banging etc. I did not try the restaurants or bar. I have stayed at a number of NYC hotels (for work and pleasure) and I would rate this one in the top 5.",4,3,-1,1
"Dangerous Security at the Sheraton Gateway LAX
I have visited the Sheraton Gateway LAX over two dozen nights a year for the past several years. The rooms are generally average and the location, on Century Boulevard, is very convenient to anyone requiring access to the LAX airport. This present trip, however, has demonstrated to me how far the standards at this hotel have dropped. I was given a room with a broken tv which could not be fixed which meant that I had to pack my belongings again and move to another room (with no help offered by the hotel). I was then given a room which was subsequently assigned to another guest. While I was sitting, partially unclothed, at the workdesk another customer opened the door with a magnetic key and entered the room! It seems they had given the same room to two people. When I contacted the front desk the manager on duty told me how embarassed he had been when he realized that two people had been assigned to the same room. Why he did not call the room when he realized this mistake remains a mystery. I waited in the lobby with all of my luggage over 30 minutes to be given a new room. I have asked to discuss this security breach with the General Manager of this property but he has been unresponsive.
I am attaching a few photos of the room I was given to help demonstrate the failing standards of this property.",1,1,0,0
"A Wonderful End to Our Business & Pleasure Trip to Washington State
My wife and I were traveling on business and for pleasure, after my business was completed. We had stayed our first evening at the Holiday Inn (SeaTac Airport). We were place on the second floor with a view of a roof and the flag polls, but no flags. My wife had a rah over her entire body the next morning. To make amends I decided to look for an excellent hotel. I found Cedarbrook using the AAA Travel Guide. It was difficult o find on the AAA map but once I found the hotel, I have no trouble traveling from the Bainbridge ferry to Cedarbrook. What a wonderful surprise. We rested for two days and enjoyed every minute of our stay. The hotel staff was friendly and knowledgeable. The wait staff in the restaurant was impressive. The food was delicious and in just the correct portions.",5,5,0,0
"Looks the part but service and price are lacking
This is a super elegant, old school hotel. It deifnitely looks the part and the rooms are great - loads of space and good facilities. But it's very expensive even for San Francisco: for example, they tried to charge $220 for a taxi for 5 people to the airport! More importantly though, the service was very inconsistent with some people great and others very snooty, rude and unhelpful.",3,2,-1,1
"Not Quiet 4 Star
Booked through a travel agent (BarrheadTravel) and the hotel was quoted as 4 star,well not in any way shape or form. Location is excellent being only a block from Times Square,but thats about as good as it gets,reception area is clean and tidy and the staff polite and helpful enough. Once booked in went to the lifts,inside they are wood and brass with both finishes dull and dated,carpet in the halls and the general decor is tired and dated and its the same in the rooms,i was in 1612, peeling wallpaper on the left hand side past the wardrobe,air con unit from the 70's with one side hanging off and 30 years of debris inside,though it did work fine and kept the room cool,bathroom again was aged with a bath that was yellow with age and a few cracked tiles on the floor,bed was big and comfortable and the bed linen was fresh and clean every day, i guess your paying a premium for location rather than style,would i stay there again ? probably not as there are hundreds of hotels in Manhatten and this one has had its chance.",2,3,1,1
"Good hotel if you will be exploring downtown Chicago
The rooms are small, but this isn't a big deal if you limit yourself to 2 people per room and will be mostly out of the room anyway. The location is excellent and within walking distance of the magnificent mile.",4,4,0,0
"Nice Hotel, a couple of issues
I have stayed here 3 or 4 times over the last couple of years, and consistently have the same thoughts when I leave. The hotel is not the quietest hotel you can stay at. If anyone within 2 or 3 rooms over is on their balcony, you can hear every word they say . You can also hear the door close every time these same people come in or out of their room. Food is expensive, but quite good. This trip, we had a room full of teenagers next to us and had to call several times between Midnight and 3 AM before they were quieted down. Manager did offer some minor compensation.
On the plus side, the golf course if fabulous and the pool/water park is great for adults and kids.",3,3,0,0
"Great Midtown Value.
This is the second time I've stayed in this hotel and I would definitely recommend it.
Pros: The location is very central and close to everything. Clean. Upscale look. Reasonable price for that area. Free wifi. Computer centre (includes printer to print event tickets and boarding passes, etc). Lovely lounge with terrace! Attentive, friendly staff - always greeting you with a smile, give great tips on venues/events, promptly respond to requests. Free bottled water. Smooth and accurate check in and out.
Cons: Very tiny rooms!! Skimpy on pillows and extra towels in room but readily bring you more if you ask. Tiny lobby - can get crowded. No locked storage for luggage if room isn't ready or if you want to sight-see on your last day and don't wish to haul your bags around. Having said that, the maitrese d' was more than will to babysit my suitcase beside her for a few hours on my previous visit!
As a single, travelling and meeting up with friends, or as a business traveller, I would have no hesitation recommending this hotel. A couple would also do well, but would probably enjoy one of the larger rooms better. Families would find the standard and larger rooms a bit cramped and crowded.",5,4,-1,1
"Excellent Check In
I received a phone call to verify that even though I requested a smoking room - that the room I would be getting was very smelly - and did I still want it. When I requested to change to a non smoking room at that time - I was accommodated. Very excellent customer service and going the extra mile! Great job Super 8!!! Will definitely stay there again when in Austin!",5,5,0,0
"Great 3-day stay at The Adolphus Hotel
Our stay at The Adolphus Hotel was fantastic. The hotel is clean. Staff are friendly and efficient. Our room was spacious and quiet. Good value for money. I'd requested a room on a higher level so we were given a room on the 19th floor. As it was a special celebration weekend for us, the hotel kindly placed a free plate of goodies such as strawberries dipped in chocolate, pralines and biscuits in our room on arrival. Even the welcome tag on the plate was made of chocolate. Much appreciated! There is a free shuttle service that will take you to any attraction/location you wish to visit within the Downtown Dallas area. It'll save you on taxis. If you're looking for a hotel that pays attention to detail and values its customers, this is the place to stay! As Arnie would say, ""We'll be back!"" - The Brightys, Sydney, Australia",5,5,0,0
"Power Outage and Horrible Experience
When the transformer burned and left us with no power for two days, the management chaged us full price and refused to compensate us. No hot water, no room service and we still had to pay $300 a night for our room. If I had the chance to stay somewhere else I would.",1,1,0,0
"Nice place!
We had a pretty great stay at the Marriott Waterfront in Seattle. The location was perfect as we meant to spend most of our trip shopping. It is a very short walk to the Pike Place Market, Macy's Nordstrom, etc. As the name suggests, it is right on the water. Although we didn't have a Bay view, we did have a bit of water view which was nice. Mattress was perfect! All of the staff were super friendly. My only complaint? Walls were a little thin, which we found out early in the morning... hahaha. Couples beware! You could be putting on a show! :- |",4,4,0,0
"A new Seattle favourite!
WOW! AMAZING rooms, AMAZING staff. You can tell that they like to work there! We brought our two little dachshunds along and everyone was so great to them! There are lots of great services that the hotel offers for those who have their furry kids with them. Including milk bones in the lobby! A definite favourite of ours. My son wants to stay there for ""5 weeks"". I wish!",5,5,0,0
"Hit and Miss Service
I stayed at the Sofitel in January and had a very good experience: a nice room, very clean, good service, no problems. So when I stayed there again recently, I was extremely disappointed in the service. Both times we stayed in a Junior Suite. The room was on the top floor, very large, clean and nicely furnished. The problem with my second stay was the service. I left out a breakfast order on the door and called down to reception to let them know that it was there, but the next morning there was no breakfast. The next morning when I called down, they scrambled to get something up to us as quickly as possible, but they only brought up breakfast for one, not two, so they had to go back down and get the second breakfast. I had to call down as well to get bathrobes, which housekeeping had tucked away on the top shelf of the closet as opposed to having them hanging somewhere that we might find them. We ordered a bottle of wine to be sent to the room, which they brought up with wine glasses and a corkscrew. However, we didn’t open the wine on the first night so we had to call down on the second night to get them to redeliver the wine glasses and the corkscrew which arrived half an hour later. So we ended up spending much of the weekend waiting in the room for room service and housekeeping to take care of many of the small requests that had been overlooked in the first place. I wasn’t impressed.",2,3,1,1
"Wedding party stayed there and the experience was horrible.
The hotel booked too many weddings that weekend which resulted in the hotel's inability to serve the guests. The bar and lounge area were closed to all guests so the family went to the Adolphus to visit, eat and drink. The valet was overwhelmed. It took 30 minutes to park your car and 1 1/2 hours to get your car. We had to hire taxi's to get where we needed to on time. I have stayed at this hotel before, never again.",1,1,0,0
"Excellent
My husband and I have stayed here for the last 5 years while attending the NASCAR race-very convenient location-staff is very accomodating and courteous-every need is addressed promptly-we would not think of staying anywhere else in the Charlotte area.",5,5,0,0
"Disappointed after a long trip
The restaurant was nice. The workout facilities were nice. It was easy to find from Terminal E. The room was comfortable, but I was very disappointed with cleanliness. I found cherry tomato tops under the chair and several gum wrappers and papers behind the table. Made me disappointed for the amount of money I spent.",3,3,0,0
"HORRIBLE EXPERIENCE
Stayed here for 3 nights, pool is dirty, no towells, breakfast just horrible, fake eggs for omlets and bad watermelon, from which my daughter 5 yeras old having a stomach problem, key from the room never worked, had to go downstairs 5 times in 3 nights stay to reset it. Staff is not very friendly and in the lobby all you hear is guest complains, dont follow for the extras they offer like managers reception and free breakfast is not worse it. Rooms are big , but not clean, had to ask to change sheets because they looked like they were not changed. Dusty, every morning woke uo up sneezing and with red eyes, whatever they use to clean the rooms is very toxic.",1,1,0,0
"Average Hyatt in Convenient Downtown Location
Stayed here 7/25-7/27 to attend a seminar held in the hotel. Check in was VERY slow, advertised check in was 3:00, did not get to check in until 5( was provided with points on my Hyatt card as compensation). Room was large and clean. As a note, if you depend on the shampoo/conditioner provided by the hotel, the ones in the room have a very odd smell. A minor thing, but I look forward to good smelling amenities. Toothpase was provided, which is a nice touch. Lobby and common areas were a bit dated, especially the hotel lounge. Appreciated the complimentary computer provided for printing out a boarding pass. Free wi-fi in lobby but not in the room. Location was conveneint to the Denver 16th street mall area.",3,3,0,0
"Nice hotel but don't have a room near New Jersey
Nice place friendly staff but a few problems. 
1. My room faced New Jersey street. Bad news if you want some sleep. There is a fire station a half a block away and it seemed like every two hours the sirens were blazing loud enough to wake me up. The rooms really needed some sound proofing. 
2. I put the do not disturb sign up and came back to find the housekeeper in my room. She said I was marked as ""checking out"" even though I was staying for three days. 
3. Several mistakes with my bill. On the first night a blinking light on my phone indicated I had a message. I couldn't retrieve the message as the phone button for voicemail did not work. I called the operator finally at 3am to ask them to turn it off and she indicated that the clerk had made a mistake swiping my credit card and they needed to swipe my card again as they did not write down the authorization code. I was asked if could I come down now (3am !) i explained no but in the AM i did go down and allow them to run my credit card again. 
4. On check out I asked for an itemized bill and the clerk indicated he could not give me a bill because I had no charges. When I explained the whole problem that had happened during my check in he looked closer and realized I had not been charged and again wanted to run my credit card to actually charge me for the room. The clerk was a bit short with me for wanting to pay my bill and asking for a receipt. Maybe he was having a bad day. 
For over $300 bucks a night I expected a little more quality room and better service from the staff. The bell staff were all very good and the bar was very nice though. Would I stay here again? I don't know based on the noise and service only if I did not have another choice.",3,2,-1,1
"Decent hotel close to downtown.
Hotel is close to downtown but not in the best location. It's right off the freeway which means good access but the sound of traffic all night long. A relatively short walk brings you to Independence Hall and the other downtown attractions or the metro which is a plus. Room was very nice. Good breakfast and plenty of space in the breakfast area, though it was busy. Received a phone call at 4:30 am; not sure what that was about as we didn't ask for a wake up call and no one was on the other end. Parking here is also $23, but parking anywhere downtown is expensive. Overall good price and access to downtown. Best if you are a heavy sleeper.",3,4,1,1
"Good location but so-so service
Great location, fair price (seeing breakfast is included and parking for downtown NYC is very reasonable). However, both times, on different days, I had to deal with the front desk staff I have yet to see them smile and actually enjoy their job. They made me feel as if I dare ask a question I would disturb them. They either need thorough training on what good basic customer service means, especially in hotels and in NYC or ... be fired if they don't improve their attitude. Rooms are fine, but need to be refreshed (wallpaper was tired !).",4,3,-1,1
"Great Location if you have a car
Check in was great. Room was recently renovated ( with exception of tv's) and clean. Plenty of places to eat with in a few miles, however if you do not have a car you are land locked here as there are no services within walking distance.",3,4,1,1
"Neat and cheerful Upper West Side
We were there some four years ago and we decided to go back after new year's eve to enjoy New York without the fuss. We loved staying at OTA again: location is great, at walking distance from Natural History Museum and Central Park. The staff is all very nice and helpful and the neighborhood fantastic with plenty of good restaurants and yet calm and quite - which is so rare in Manhattan. Yes the rooms are rather small and some could benefit from some refreshening but overall we find OTA one of the best deals in the City.",4,4,0,0
"What can I say that hasn't already been said?
Pros: I had a place to sleep during CIAA which is a very busy weekend for Charlotte. 
Pro/Con-For 1 day there was a shuttle to take you to the EpiCentre. That of course broke down so you had to try to get a taxi the rest of the weekend.
Cons: 
Needs a complete renovation: Everything in this hotel is old and on it's last leg. If it says it's refurbished or renovated it means someone took some paint and tried to ""freshen"" up what should have been thrown away
No Food: The ""restaurant"" just opened but should be shut down. Reminded me of a seedy pool hall. Also, no room service except for breakfast. I ordered breakfast my first day and promptly returned the tray. I ordered oatmeal, toast and tea. No one should have been able to mess this up. Sadly I was wrong. They took a packet of instant oatmeal out of a box, sat it in a bowl and placed it outside my door with a bill for $10. No toast or tea and last time I went to the grocery store a entire box cost $4. The ""restaurant"" closes at 930am so I had to leave my tray at the front desk and wait for them to remove the charge from my bill.
No valet or bellman: Be prepared to drag your bags from the parking lot because they block the entrance to the hotel and there is only 1 bellman that occasionally will come out to the lot to try to help.
Walls are paper thin: Don't expect to get any sleep. Especially if you are here during any events
Overall, I didn't feel safe here. They tried their best to keep uniformed officers in the lobby but I found myself running to my room once I got off the elevator. Good thing I had that sturdy chain to protect me in my room. Please as a business woman I implore you to shut down this hotel and do a complete renovation. The location is wonderful and there is no excuse for the condition of this property.",1,2,1,1
"Subpar
Okay, this review will go against the majority of others but it is what it is.
So on the positive, this place has a very cool bar (with Jazz music) and a nice Italian restaurant adjacent to it. That's it.
Sometimes hotel's have bad karma, and this trip was mine. From the moment I arrived starting with the front desk clerk, the trip was off. The receptionist next to mine gave my colleague, who I was traveling with, cookies upon arrival - mine chose not to until I made a joke out of it and only got the standard cookies then. So not a big deal but indicative of what was to follow.
I had requested a JR suite as I had some meetings. The suite was on the second floor and the road noise was clear. I requested another room as was told that no other rooms were available at the time and would I check back later. I then checked back and was told that another room, would be available but not a suite. After my work day/dinner I went to the front desk to move rooms. I was told I could have the other room but would need to pay my suite price versus the regular room price. At this point in time the Jazz club was alive and well and the sound was going right up the back stairs into my room. 
When I engaged with the manager about the absurdity of the situation he was classically bureaucratic. He would yield no ground so if I wanted to get a good night sleep I was going to pay the suite price for a regular room. Un-believeable!
Now about the decor of the rooms. Folks this is anything but a 4 star hotel. I'm talking a blended mix of mauve and brown as decor, out dated and mix matched furnishings, beds that are sponges, bathrooms with signs that say ""watch your (abnormally large) step out of the shower"", plexi glass mourned to the walls to serve as wall protectors for the doors, hangars that you'd find at a roadside motel complete with the small do not take me tops, no working wireless in either room, a tier three gym and this list went on. MAYBE a two star hotel but that's it. 
This hotel has no fear of my return as I will never step foot in it again and I would waive any and every one of my friends off.",1,2,1,1
"Cold but Warm!
The hotel is very inviting.The fellow at the front desk was very nice but I failed to remember his name. The room I stayed in was large but the walls are pretty thin. Can hear a conversation down the hallway. The wall heaters don't work well so when I asked for a heater, it took about a day to get it. Overnight parking from what I hear is cheaper than hotels around. Street parking is pretty bad on the weekends so think twice about it. I will probably stay here again.",4,2,-2,2
"In need of repair
Price was very reasonable but the room, halls, elevators were in terrible shape. The carpet in the hallways is coming apart at the seams. The bathrooms walls were cracked. The shelves are all peeling. I also have a problem with $20 per night parking. I will pay a little more and get a newer, updated room next time.",2,2,0,0
"Chancellor Hotel, Union Square, San Francisco
Great Hotel. Very old fashioned, dating back to 1920's style and designs. But do not let that put you off. Rooms were very clean and good quality. Location is fantastic as just off of Union Square, and immediately next the Powell/Hyde cable car. That is the only downside as when the cables start running they are noisy.",4,4,0,0
"Very Noisy
In April my husband and i stayed at the Bedford Hotel. Its is in a great position but our room was hot and very noisy.
The air conditioning unit could not be adjusted from each individual room and we had to keep the window open at night. It was noisy of course and we were unfortunate that we didnt know they were working on the building across the road.The Jackhammer started about 3pm in the afternoon and went to 9pm at night. They obviously have no laws re this in Nyc
Otherwise this would have been a good spot close to Grand Central and walking distance to Times Square.",3,2,-1,1
"Terrible, detached, apathetic, indifferent, colossally bad customer service
I could go on. My family was on an extended vacation with two nights planned in Chicago. We booked our room at the MileNorth hotel online in advance with a third party discount hotel website. This apparently was our mistake and where the MileNorth has created a caste system of sorts for those staying at the hotel. Our reservation was for 2 adults and 2 children, with a request for 2 double or 2 queen sized beds. When we checked we were told that there were no rooms with two beds available and that the best they could do was to give us a room with a double bed and a pull out couch. The woman at the check-in desk was completely unapologetic and--didn't imply--but actually said that it was our fault for not booking directly with the hotel and that resultingly, even though there were other rooms available, she couldn't give us anything different because they only used 'certain rooms"" for such reservations. Wen we continued to express dissatisfaction, the manager offered us one other room (which still wouldn't have met our sleeping needs) that had BROKEN winow blinds that could not be lowered at night or for privacy. This was the only other thing offered to us. We did offer to pay for an upgrade. No go. I checked their hotel web site on my iphone and there were rooms available for both nights, so the MileNorth staff and management just basically didn't care and their attitude and customer service were among the poorest I have even experienced. 
The room was run down--water damage to one wall and peeling paint on the baseboards. The trash can in the bathroom was ripped and torn. Certainly that would be an easy thing to remove and fix. There were many stains on the carpeting in the hallways. The pull out couch, as expected, was totally uncomfortable and my teen-aged son decided to just sleep on the floor for the second night. 
My husband and I lived in Chicago for years so, yes, the location is terrific. And they have a cute little roof top bar. From our experience those are the only redeeming qualities this hotel has to offer. Obviously, I will never recommend this hotel and will certainly actively inform friends and colleagues of the hugely poor service and run down quality of the hotel room we received during our two night stay. It was inexcusable.",1,1,0,0
"Great service
I have experienced great service from Mr. Leon Williams when I was staying in the hotel. I would love to come back and recommend this hotel to my friends for great staff.",5,5,0,0
"Nothing Redeeming
This was the single worst hotel experience I have had in my life and it continues to follow me nearly a week after checking out.
Three coworkers and I were booked at a local area hotel, but when we arrived there they told us that they had sustained flood damage and would be moving us to Hotel 31. So we went over to Hotel 31, letter in hand saying that our stay was to be charged to the other hotel (which we had already PAID IN FULL for our stay).
First, the actual hotel quality: This was literally the worst hotel that I have stayed at in my entire life. I travel a lot for work, so that is saying something significant. The hotel was nearly abandoned. The front desk was not at all helpful. The rooms were dingy and had a distinct mildew odor. The TVs in the rooms were about 10 years old. The fitness center was pathetic - by the time we checked out, there were no functioning treadmills. They did not even have full-size pillows on the beds. There was literally nothing to redeem this hotel in terms of its amenities. I assume it was a former Holiday Inn (based on the fact that Holiday Inn was printed on my room phone and notepad) that has since gone independent. All that that means is that it was a down-graded Holiday Inn.
Then, the icing on the cake of horribleness: I was charged the full amount for the stay. They were supposed to charge the original hotel - we have the letters to prove it - but they charged us for the full stay. When I called them, they told me that the other hotel had authorized only one night to be charged to them (mind you, even if this was true, they still charged me for every night of my stay) and refused to deal with it from their end. There is literally no amount of money I would pay to stay at this hotel. So I am now forced to go ten rounds with: Hotel 31, the other hotel, and my credit card company in order to remedy this problem. This is the hotel stay from hell that will not end.",1,1,0,0
"Clean and New; but don't get stuck inside!
The entire building is one of the newest and cleanest Embassy Suites that I have stayed in. The hotel staff were polite and always willing to help out. 
The location is a short walk form 16th street, which is full of great places to eat and drink. Stores for anything you need are just up the street or around the corner, and the building is attached to a starbucks... which in my case is a huge bonus. 
MY ONLY COMPLAINT (but to me a major one)- is that I have noticed that more and more Hilton properties are switching to this ""no entertainment"" format. I enjoy watching movies in my room before I go to bed... and even willing to pay the ridiculous $17.99 for one... but no movies are available at this hotel.... 
I travel extensively for work and have noticed this in more and more hotels.. so I purchased a cord that my computer or iPad can hook up to the TV to play a movie from that... BUT THIS HOTEL ALSO BLOCKS THIS CONNECTION!! So you can't watch a overpriced Hilton movie, nor can you watch a movie that is on your computer on your TV.... The only option is to watch your regular cable channels... So, my advice to you is to not get stuck in doors because of weather or work.... you will go completely insane trying to catch the movie you want from the beginning. Its like being a kid again... and having to schedule TV time on the hour!!..... 
ADVICE to Hilton.... get with the times!",3,4,1,1
"good hotel!
Clean room, empty refrigerator, microwave, paper cups, wide parking, nice light breakfast...I have no discontent.
Also, you can access to 99 cent shop and coin landry by walk and can access to super markets and many cafes/restaurants in a few minutes by car.
Small requests to hotel;
When air conditioner is working, the window curtains are blown up by air and reduce the effectiveness of air conditioner. Please improve.",4,3,-1,1
"Maybe a 2.5
OK, let's just say this is very budget accommodation. It's a fair way from downtown, and the neighbourhood wasn't terrible, but let's just say I didn't leave the GPS in the car. The building probably dates from around the 70s, and I doubt there's been a lot of redecoration since. Rooms weren't a bad size, but pretty dreary with everything in shades of brown and a worn feeling, and a bit of a hodge-podge of items. In general it was mostly clean though. My room faced directly towards the interstate; noise wasn't terrible, but if you're a light sleeper you'd possibly request an inner facing room. 
The heater/aircon was a little tricky to use but worked okay, shower likewise was somewhat difficult to control. The pool looked like a primordial soup. The TV was an older CRT model, and while there were plenty of channels, reception was a bit weak. WiFi was OK, once you got connected. The bed itself was reasonable. Breakfast was served in a converted accommodation room and was pretty ordinary - out of orange juice, only corn flakes or fruit loops for cereal, stale bread, a few other bits and pieces, and all watched over like a hawk by an attendant. 
This place is okay for an overnighter if you can get a good price. There's nothing particularly terrible about it, but it's far from flash. Don't expect too much, and weigh up the pros and cons.",2,3,1,1
"Good Visit
We spent three nights there this past weekend. Check in was smooth and we found the staff more than attentive the whole visit. We stayed in a small suite. There was a large pot for coffee and they provided ice for beverafes. The bed was comfortable. The free breakfast was adequate. We had opera tickets one evening and it was right accross the street. They have a small restaurant Plaj - which will suffice for a pre opera or concert meal but be sure to make a reservation. Thet were able to seat us at the bar. It was also a three block walk to the Van Ness station with access to everything but BART. I would recommend.",4,4,0,0
"Friendly staff, good location
My son and I stayed here for five nights, and we enjoyed our visit very much. The room was kind of small, and housekeeping did not always empty our trashcans, but the breakfast was excellent. Dinner was also provided on some evenings, and the food was good as well. The location next to the canal is great, as it is a little quieter than in the downtown area. The staff were extremely friendly and helpful, providing us with maps and ideas as to where to have dinner. On the down side, the WiFi access in the room was really spotty (and slow), and it was possibly to hear noise above us and in the hall. Then again, I think we had a family of elephants staying above us, so I'm not sure anything would have muffled that noise. I would definitely stay here again.",4,4,0,0
"Excellent spot in DT Detroit
Supposedly they spent $200M renovating this property. Well, it shows. Beautiful, immaculate public areas and my guestroom was perfect. Staff were friendly and the food in the 24 Grille was great. They even have a good selection of local beers on tap.
I was upgraded to a suite of the 23rd floor. Also had access to the lounge on the 23rd which serves a substantial complimentary breakfast. 
I will definitely stay here again when I have business in Detroit.",5,5,0,0
"Not to bad
For heading to Beale street this is a good location.
It's 6 blocks from Beale street and the entertainment. It opens right up to the downtown walkway and trolley.
The self parking is minimal otherwise it's $12/day.
Breakfast is good, the staff is pleasant and the room really big.
We had a view of a roof top, so ask for a room with a view. It was rather dark in the room with the one small window.
And do not go on a college attended weekend!!!!! We had to call the desk at 2;30 AM for some help. It got very quiet after that, I think they got kicked out, thank goodness!!!
Try weekdays!!!!!",4,3,-1,1
"Good Hotel Across the Street From WTC
The W Downtown is a great hotel that has very small (but normal for NYC) rooms, with beautiful bathrooms, and great views. As some other reviews have stated, it's very trendy, with the lobby being on the 5th floor with a really neat ceiling. You do have to go from the street to the 5th floor, and then around the corner to room floor elevators, and at night you do have to walk through essentially a night club/lounge. These things really didn't bother me though, it's just worth noting. The staff was really friendly and helpful. My only 2 complaints were that 1. the wireless internet was only free in the lobby, not the rooms (this seems to be normal practice though), and 2. the hotel is a little far downtown. There are a few subway stops very close though, and they were easy to navigate. I would definitely stay here again.",4,5,1,1
"Room was just OK
The room was a little worn but the bed was very comfortable. This hotel has a great location downtown but as a business traveler I was very disappointed by the poor wireless. I would have written that off as a poor room location but heard the same from others at my meeting.",3,3,0,0
"Average,
Base on your rate , Should have Complimentary Continental Breakfast and service your pool/spa. Spa was not hot and pool was dirty",3,3,0,0
"Not what I might have expected from the Fairmont. . .
Stayed at the Copley Plaza for two nights in June. . .there was major renovation in the lobby, leaving the primary bar closed as well as one of it's restaurants. My room had recently been renovated, and given the fact that the original room (and bath) were small, there was little that could be done about it--nevertheless, for the approx. $350 per night, I did not think it was a particularly good value. The elevators are located at the opposite ends of the property, and if you have a room in the middle (as I did), it is a l-o-n-g walk from the elevator to the room. The location is, however, excellent, and the proximity to Fenway, Newbury St., Boston Common, shopping and other downtown attractions cannot be beat. Even given the renovations, the staff was courteous and helpful.",3,4,1,1
"Average Property
Overall the experience was not bad. The room was standard Holiday Inn with good views if you are lucky enough to score one facing downtown. The Hotel is clean and the bar was very nice with an exceptional view of the city. 
My issue is more with the Front Desk. I had to talk to them on three occasions and each time they were rude when answering my questions. I wasn't even complaining or asking for anything concerning my room. All three were just not friendly individuals which is a shame because the rest of the employees seemed very nice in my interactions with them.
Will choose another of the IHG brands for my next stay in Chicago.",3,3,0,0
"Clean and basic at a great price!
We needed a place to spend one night in San Diego and wanted to be near Shelter Island. I found the Vagabond on Hotels.com for a total of $64. Neat, clean, and good a/c! Backs right up to fishing boats and Point Loma seafood-great for lunch! It has a [pool which is a little bit right on display to the world driving by, but nice to have available. Continental breakfast was free too. We would stay again for sure.",4,4,0,0
"Good proximity to the Hill, all amenities, good price
You can walk to the Hill and not have to pay $3-400 a night. I think it may have been a Holiday Inn at one time so it's not the Taj Mahal, but it's perfectly fine for the business traveler. They had all the amenities necessary and if you can walk 4-5 blocks, you've got a 24-hour CVS, Starbucks, a new burger joint, a trendy restaurant and for some culture, the beautiful Arena Stage. I paid about $180 a night (excl taxes) and the cabride to/from DCA was a cinch. This is the ""new"" SW and it is definitely up-n-coming. I'll be back!",3,3,0,0
"Fantastic place to be!
I am not sure how old this property is, but I can tell it isn't new. never the less, the upkeep of this property is amazing! Clean rooms, very friendly staff! i would not hesitate to stay here again or reccomend it to friends!",5,5,0,0
"Sleeping giant
We checked in to 2 suites as part of our tour round USA. The hotel is undergoing refurbishment therefore lobby is at the back entrance which resulted in a chaotic arrival. I read about the closure of the main lobby in reviews but it was not mentioned on Waldorf's website. The lobby is beautiful but the lighting could be brighter. The check in was friendly but we had to pull our own luggage as there was no help available. The 1 bedroom suite is spacious but no whao factor.The tv was plasma not lcd therefore the tv pictures were not the best quality. The 1 bed suites has 2 toilets & bathrooms therefore getting ready in the morning was very convinient. The ironing board and iron was the same as less expensive hilton's and the bed linen was also very ordinary although the bed was very comfortable.
The staff are very nice and are always ready to please..
The location of this hotel is fantastic as we were able to walk to central park, times square, UN hq etc.
The room has a musty smell which is probably due to the age but I'm sure it could be sorted but maybe the hotel are not ready for the outlay when they still have people who would come there in the present state.
I expected to see a very luxurious hotel but all I got was a luxurous bill but at least I can say I've been there",3,3,0,0
"Do not recommend
Very disappointing, I do not recommend this place. Sad news is the fact that I was Hyatt fan. During our four days stay so many things were wrong that I can not begin to list them. My wife and I decided to ignore them all and enjoy our little vacation, 
1. Room was dirty(many stains on furniture and ceiling). The glass of juice that we had the first night was placed out side of the main door and no one picked it up for 4 days !!!!
We had an extra roll in bed for kids and the maid would not make that bed !!!
2.We called for microwave it never showed up !!
3.Had to wait 45 minutes for valet that I had called ahead of times to pull my car, coming to find out they forgot to pull my keys from board but every time I asked the valet guys they told me I was next. 
4.We ordered milk and coffee from their coffee shop and noticed that the latte taste different and milk is runny. (they decided for me that skim milk is ok) I was told after the fact that they ran out of whole milk. Funny part they asked when I ordered %2,whole or skim !!!!
and etc......",1,2,1,1
"Just Lovely
A mini 2 night get-away for me and hubby. A mix of modern, office-building like exterior and Texas lodge interior set on beautiful grounds in a hushed, relaxing vibe with polite staff. 
The first thing we did to celebrate our first night in years away from our kids, was drop by the bar for a mojito. We weren’t in a hurry but it took some time – a little too much time - to get the check and we suffered a little sticker shock at the $25 tab for 2 drinks. That and the smaller-than–expected bathroom (in my profile you see I like a good bathtub) are the only two minor items that even came close to ruffling feathers. Otherwise, dined well (see my review for Feast), slept great (can’t remember the last time I snoozed until 9), enjoyed the fitness center, were treated well and all in all enjoyed ourselves.",4,4,0,0
"Drab, dingy, overly-heated room
We stayed at the Roosevelt for four nights Nov 29-Dec 2nd. After seeing the glitzy lobby, I was stunned to see the halls and the room. The decor was so dingy, so drab, so dated, so ugly that I wanted to leave immediately. There was no dresser, hence no way to unpack. The bathroom had mold, peeling wallpaper, and chips in the bottom of the tub. Even though it was cold outside, the room stayed too hot. Once when the temperature outside was in the 40s, we had to turn on the AC.
The management did do one good deed for us, which was to put us in a quiet room, as I had requested. Other than having to listen to some drunken people in the hall one night, we found the room reasonably quiet.
We looked out onto a ""balcony,"" i.e. a roof of something below, which had trash on it.
The hallways never seemed clean.
The bed was comfortable enough, thank goodness, though the drabness of the room made me think everything was dirty, when perhaps it wasn't.
When we left, the doorman tried to talk us into a town car instead of a cab. We are in NYC often and knew that at the time of day we were leaving, a cab would be cheaper, and indeed it was cheaper than the price quoted for the town car, which did not include tolls. I imagine the doorman gets a cut from the driver of the town car.
We usually stay at a private club or with family in NYC, so we don't have much experience with hotels in the city. But if the club or family can't take us next time, I think we will head for a chain hotel. We will never, ever, stay at the Roosevelt.",2,2,0,0
"Good Service :)
Stayed for 6 nights and am happy with the service. The receptionist tried her best to get me the most affordable mode of transport to the airport. 
The rooms were clean and all staff were courteous. I also had free wifi by asking for the weekly promotional code.
Bath accessories: Peter Thomas Roth. I liked the massage soap bar but the massage 'beads' were flattened after 3 days of usage.
Beds were comfortable...",5,4,-1,1
"Greta location not so great hotel
We stayed here one night recently while in town for the Made in America music festival
the location is great but that's about it. The room we got smelled very musty and damp and was not in great condition, it wasn't that dirty just old. Taking the elevator made me fear for my life
every time i was on it and overall my experience was very subpar for a hotel that
charges $150+ a night. You can stay at the embassy suites down the block and I think it will be a much better experience.",2,2,0,0
"Mistakes unlimited
Nice price but older out of date place is not a place to stay. I was charged for a car I told them I did not have to park. I overheard numerous other customers complaining about mystery charges on their bill. I was charged 700 for a stay previously quoted at 530. Mine apparently is being corrected but we shall see. A major hotel is not far from the Capitol skyline and I would check in there if I had a choice!
The housekeeping was great, clean room and well done. The outdated shades and windows took away from their hard work. The front desk people seemed interested and wanting to be helpful but one guy cant do it all! The pool was nice, the chairs surrounding the pool were dirty and uncared for by anyone.
It's location is close to metro and the capitol. It is a place to get a good price if they charge you the quoted price but I'd keep looking.",3,3,0,0
"Average hotel, but big price!
I stayed at Club Quarters in October for business reason. Hotel is ok, nothing fancy. Rooms are relatively big, although quite pricey..
Wi-fi is free, while breakfast price ranges between $11 and $20
Hotel entrance is quite poor looking. No safe room in the room not even mini bar.
Good for business, I would not recommend this for a family trip",2,3,1,1
"Disappointing
Stayed here for a one night stop on our way through to NYC. Chose this hotel due to it's close proximity to many points of interest and affordable price. I guess you get what you pay for. 
We arrived early and were told our room would be ready right at check-in time (4pm). When we returned around 4:30, we were told that only smoking rooms were available and if we wanted non-smoking (what we had reserved) would have to wait approximately 20 minutes. Fine. We sat in the lobby (along with many other people) and waited. Almost an hour later, I checked with the front desk to see what the status of our room was and it was ready... Ummm, was anybody going to tell us that??? 
Cleanliness of the room was mediocre. There was no soap in the bathroom so we asked the housekeeping supervisor for some and were told that the hotel was out. Of soap! How does that happen? No soap to wash our hands? About half an hour later someone knocked on our door w/ a bar of soap, so I guess they rummaged some up. 
Our room sat facing the highway. Noise was almost unbearable that night and the next morning, between the cars on the highway and the train going by every 15 minutes. 
Glad it was only for one night.",2,2,0,0
"Room For The Bed
Having received a great deal through Travel Zoo, this small hotel served the purpose for our overnight visit. Modern...clean....great location. Had we been staying longer, an upgrade to a larger room would have been in order because the bedroom is really just a room for the bed. There is very little room around it, and it was a bit of a challenge navigating around it.
The bathroom was also small, but very nice. We both had trouble figuring out how to work the shower, but eventually figured it out.",4,4,0,0
"All the hotel needs is carry on baggage x ray machines, metal detectors and body scanners!
What was Marriott thinking when they designed this new Courtyard? Before even driving onto the property you are greeted by the business end of a huge security camera, airport type parking ticket machine, gate, and sign stating parking in the acres of surface parking is $16 per day. Really ???? Lots of open space surface parking at this suburban non airport hotel. So why the huge fee? Many long term major airport parking lots are half that per day. I would understand if it were a downtown property or airport property. Even at more than twice that price. But not a suburban hotel.
It gets better. Upon entering the lobby, you see a huge EMPTY granite counter. It's not the front desk. No, off to the right are two TSA type podiums for check in. Again, what was Marriott thinking? As a frequent flyer in todays airport experience, repeating that experience at the hotel is not my idea of a good thing. Not very inviting at all. 
At the other end is Marriott fast food like an airport. Again, not good. A bar which was good and a good business center. 
The rooms were large and very well appointed. Great work station. Free Wi Fi. Coffee maker, and fridge. Nice bath. However, the Ikea type wall mounted stainless soap racks would have been great if the soap were not that the size of Motel 6. You see, every time you put the tiny bar in the rack, it just fell through the spaces in the rack to the bottom of the tub! 
Getting extra towels -- good luck with that. Waited over an hour for them.
Gym was average. Pool was boring for a suburban Mission Valley hotel. Being a biz hotel I was shocked to see it over run with kids. It was a weekend and they must deeply discount it for the families because the place was swarming with them. 
So never again on my many trips to San Diego will I select the Courtyard Marriott in Mission Valley. When will the travel / hospitality industry realize the traveler hates being ""nickel and dimed"" to death. Baggage fees, early boarding fees, exit row fees, energy surcharge fees, resort fees etc etc. Next we will be charged a ""clean room fee!!! """,1,2,1,1
"Very Helpful for Families of Those Hospitalized
Hotels are very expensive near the medical center or very scary. I decided to try this Best Western since it was not a lot more than those cheap motels on the highway and it was as nice as the higher priced ones. Those were only a few blocks closer to the VA Hospital where I needed to be. The Best Western was just across the street from Texas Children's Hospital and an easy walk to Methodist and Baylor. MD Anderson is just around the corner I wish we had used their free shuttle since we drove around the VA hospital parking lot for an hour and never found a parking space. If you are going for fun it's close to the museums and zoo. Breakfast included biscuits and gravy along with the usual make-your-own waffles. The only problem we had was the entry to the parking could only be reached in one direction so we had to do a lot of U-turns coming back from the VA. The room was clean and comfortable and my daughter and I didn't have a problem with the smaller bathroom counter. While we heard them tell others they were booked up, they were helpful in letting us keep our room another night when needed more time at the hospital..",5,3,-2,2
"Ok on a budget
I stayed here in late November. It was close enough to walk to Times Square within 10 mins, and although it is not in the best neighbourhood it was perfectly safe to walk at night. Hotel staff were all friendly and helpful.
The rooms were clean enough but a little bit dated. We were told that our room was an updated one and the wallpaper looked new but details were missed such as stains on the lampshades and ceiling, bathroom lightbulb out for the whole of our stay. Air conditioning noisy. 
Be warned though that they are renovating the hotel in stages. I don't know about other floors but floors 4 and 5 smelled strongly of paint, and the corridor carpet was cut away from the walls by about 3 inches each side so they could paint the skirting boards and was covered in paint splashes. Not the best impression when you get out of the lift. On balance we probably wouldn't stay again.",2,3,1,1
"Love the renovations
Formally the Hyatt, the Sheraton Capitol Square has been updated and renovated. The shiny floors are like the other new Sheratons, as well as the lobby and computer area. There is a small mall attached with a couple of food joints and a place for soda and snacks. Inside the hotel you will find a Starbucks that opens to the outside street. The rooms have all been updated and are very impressive with the modern furniture. I don't understand why the Sheratons are redoing the rooms if you can't have a plug in for your phone beside the bed or on the lamp, what's up with that. 
Perfect beds, Starbucks single serve coffee makers, and SHINE toiletries. Wonderful night sleep, can't wait to sleep here again!",5,4,-1,1
"First rate total experience
Great hotel in centralized downtown Phoenix location. Close to Light Rail for easy travel to many miles of Phoenix, Tempe and Mesa. Thank you Daysy for your wonderful housekeeping services. If you desire the complete package, the Sheraton Phoenix Downtown is the perfect choice.",5,5,0,0
"STAY AWAY
Arrived at 2100hrs after a long flight to be told that our non-smoking room that we had booked was no longer available & we were told only smoking rooms available take it or leave it. This is an old time Holiday Inn hotel from the 70's in desperate need of some renovation, carpet was stained and worn, and furnishings were tired and old fashion. Major construction work going on nearby (24hrs per day except Saturday night) which kept us awake. Asked to be moved but told that all rooms have same issue!",1,1,0,0
"Pretty good hotel, fast internet.
Internet access was ""fast for a hotel"" - checkin was a bit slow, but staff was quite friendly. My room had new furnishings, a comfortable bed, convenient power outlets. The ""desk"" was pretty odd - it had to be slid out from under the counter/table which holds the TV/Lamp. Reasonable concept, but once pulled out it was barely possible to squeeze into the chair. Breakfast was ""good for a hotel"" - good variety of cold choices, hot sausage and some precooked eggs. Coffee wasn't terrible (most hotel coffee is terrible) - but there is a Starbucks half a block away. I did miss the free pizza in the evening. Entrance is kinda odd - you drive through the Holiday Inn entryway, or around back to a very small street, almost an alley. Pool is shared, and located at the Holiday Inn. Fitness center has a few machines, plus free weights and some floor room.",4,4,0,0
"Fine but expensive stay in an older hotel
I realize DC is an expensive city. This was a very expensive hotel. When staying at an expensive hotel I hate paying an extra $12 for internet service. I can get it for free at a Hampton etc. The rooms are dated but it did have flat screen tv's. When I was checking in they said we can upgrade you to a suite for $15 more a night. I felt like I was renting a car. I knew how this was going to end. I said no and of course they put me in the suite because that was the room they had. I would have felt much better if they just said we are going to give you an upgrade not try to sell it to me. 
Not the hotel's fault but there is a building going up across the street. They started jack hammering at 7 AM so don't think you can sleep in here. The bell men were helpful when I had to store my suitcases. The front desk gave some good ideas for restaurants. I walked to the mall a few times. It is a long distance but you can do it.",3,3,0,0
"Really nice hotel, bargain price too!
I booked this hotel through Priceline.com on a bid that I did not expect to get it for but when we arrived at the hotel, I was extremely surprised I got a room at this hotel for that price. It's located just a few blocks from city hall and there fore a large underground station and is easy to find. Check in was really quick and easy with no problems what so ever. I did ask for a crib which did not appear after 30 minutes so we left to see the city. On our return I asked the concierge to print out an email, which they were happy to do and also to see about this crib. I had to call about an hour later to find out where this crib was and it arrived shortly after, but this was the only snag we had. The room was spacious and very nice and had the greatest king size bed ever!!! The bathroom was really nice too with a double headed shower which was great in the mornings! You also get a nice coffee machine with some Starbucks coffee pods too! The internet was a little pricey at $13 per day but you'll pay it if you need it right!
Over all we had a fantastic stay and a fantastic weekend, thank you Westin!",5,4,-1,1
"Avoid the Milford.
Just got back from two nights in the Milford Plaza in NYC. The only good thing I can say is it is a great location. The room was so tiny we could barely turn around. There was not one piece of paper in the room or any type of information about anything. The hallways are dark and scary looking. It took 30 minutes to check in because it was so understaffed. They always say they are remodeling but you would never know it...we stayed there a few years ago and it was much nicer then. Will never go back. This is the first time I have ever given a negative review to anything, that's how bad it was. We paid $250 for the Chicklet size room.",1,1,0,0
"Heaven is in Houston
I had to go to Houston on business and the company I was visiting put me up at The Houstonian, I wanted to stay at another hotel in the Galleria area but my contact told me that I would love staying at the Houstonian. I brought my family with me so they could shop at the Galleria, go to the museum and see some of the sites while I worked. To start with the pools (and there are three) are over the top and in fact they are so nice that my family did not want to leave the hotel. From the second we arrived until we left the staff were polite VERY helpful and attentive to our needs. The food in the restaurants, from room service and at the pool was wonderful. I love the fact that the rooms and decor are very traditional and feel like my living room and bedroom at home and the grounds of the hotel are beautiful. The Houstonian is an oasis in the middle of Houston. 
The location in the middle of Galleria area off Woodway is minutes from downtown, the oil corridor and the medical center and keep in mind that if you do stay at the Houstonian and bring your family along you will save plenty of money because they will not want to leave the hotel and go to the Galleria to shop!!
Let me finish by saying I have NEVER written a review on trip advisor or any other internet site but felt compelled to after my stay at The Houstonian.",5,5,0,0
"Central Location But Low Value
We were in town for the Arizona R&R Marathon. This hotel is centrally located in downtown and the price was decent. And, this attracted some rude customers. There were two disturbances outside our room in the wee hours of the morning and I felt unsafe. Security arrived after the muckrakers left. Not good right before a 26.2 run. The room was small but the bathroom was clean and functional. The Wi-Fi and TV worked adequately. However, everything was just crammed in - desk, chair, TV chest, etc. Beer or something was spilled in the elevator (wood flooring) and it was not cleaned in a timely manner. The staff was friendly enough but the desk folks did not seemed too concerned for the customers experience. The parking situation was ""as advertised"" but made the overall value drop even lower. Fortunately, Saturday night after 8pm is free downtown street parking. We were able to park 100 yards away. The property is adjacent to a pub with outdoor seating and it also has street seating. The funny thing is that in the evening, the customer has to walk through smoke to get to the non-smoking premises. I will not be staying there again.",2,3,1,1
"Worst Hotel Stay Ever - No Longer a Marriott, Incorrect Charges Over and Over Again
1. Don't stay here.
2. if you don't listen to #1, then you better make sure you check your bank account charges when you stay here because they like to play around with your credit card. 
I just stayed at this hotel for an entire week for a conference happening at the LA Convention Center. I'm generally a very forgiving customer. If I need to go to the front desk once or twice for an issue, I would still be ok, but having to go to the front desk FOUR TIMES FOR THE SAME EXACT ISSUE INVOLVING MY CREDIT CARD is absolutely unacceptable. 
If I could give this hotel negative stars, I would. Granted, when I stayed here, it was no longer the Marriott Downtown - it became the LA Downtown Hotel just a couple days before I arrived and WOW... was it AWFUL. No wonder Marriott dropped this hotel. It probably didn't want to be associated with the horrible service. 
Here is the full story: 
I was working for the conference happening at LACC so my hotel room and tax were covered under the conference. Upon check-in, I was told that I did not have to put a credit card down unless I wanted to pay for incidentals only (room service, internet, etc.) so I chose not to put a credit card down. 
Front Desk #1: A day later, I have a voicemail saying that I do need to put a credit card on the room. Well, I was ordering room service anyway so I did so. At that point, I made it really clear to the front desk that my credit card was to only be used for extra charges and that it could not be charged for the room/hotel stay itself. The guy on staff completely agreed and said that according to the account, that would be taken care of. 
Front Desk #2: After ordering room service in the amount of about $60, I notice a charge of about $260 on my credit card the next day. A friend staying in a different room noticed a similar thing on her card as well. I immediately went to the front desk, where they proceeded to tell me that they take out this amount as a security deposit and anything unspent would be returned to my credit card. Ok... WHY DIDN'T YOU TELL ME THIS WHEN I PUT DOWN MY CARD? 
Front Desk #3: We thought this issue had been resolved - NO - silly us. We should have learned. The next day, my friend had over $1000 charged to her card as the hotel charged the room to her card and not her room service/internet. This resulted in a huge overdraft fee and would have damaged her credit. That day, our conference manager had to have a three way call with the bank and the hotel. It was going to take a few days for the money to be returned to her so she was left with very little money in her account. When I checked my bank account, something similar had happened. Luckily, I was only charged for 1 night instead of all 5 of the previous nights we had already been there. The front desk said that they would check with accounting the next day and get it resolved. 
Here is the worst part: The front desk had no idea who to contact in this situation. They had to call my room and leave a voicemail asking for a contact name and phone number. Seeing as how our conference had bought out most of the rooms in downtown LA and had deals with multiple hotels, the contact person should have been the same as whoever had been handling the account. WHO THE HELL IS RUNNING THEIR GROUP SALES ACCOUNTS HERE? 
Front Desk #4: The morning I needed to check out, I had a 4:15 am shuttle to the airport. As I left my room, I received the bill and noticed that YES - YET AGAIN, ANOTHER NIGHT'S STAY HAD BEEN CHARGED TO THE ROOM. Only this time, it was a discounted rate - Oh gee thanks...but still wrong. My time is valuable and I don't know how much time I had wasted just going back and forth to the front desk and NOW I had a time constraint of getting to the airport. When I went to the front desk, they had to ask AGAIN who the contact person was for this. I let them know that this was absolutely unacceptable and that regardless of how they took care of it, they needed to get rid of it right then and there. The manager had to come over and he knew exactly which room I had been in, asking ""Is that room 642?"" You know it's bad when all of the managers start hearing the same thing from each other and know exactly which room you are staying in because of a recurring problem. Thankfully, he took off the charge so that I could leave with a bill reflecting what I should have actually been charged. 
I have never been pushed to such limits and never needed to resort to yelling or even such stern talking, but this was really the last straw. I gave them a break due to the hotel name change, but after so many times dealing with the same issue, I really did have enough. When you start playing around with my credit card, potentially damaging my account or credit score, yes - I take it more personally. 
I'm going to personally make sure that nobody in my networks ever stay in this hotel.",1,1,0,0
"Ramadas used to be reputable
I should have read the reviews before I stayed. I had to agree with all of them. Shady characters hanging outside by doors making noise under my window. Dirty windows, dirty carpet, dirty bathtub, stuffy air, hard bed.",1,1,0,0
"A Perfect Stay
This couldn't have been much better. Great location, great view from our 16th floor room, the uniqueness of taking a swim on the 35th floor and see buildings above us, etc. After leaving the front desk to check in, at the elevator we by chance met Matt, the g.m. Meeting him was a coincidence but it added to the experience. Although there was no complimentary in the room, you could go to a section of the lobby where there was free wi-fi. If you like big hotels in a big city, this place is for you. If you want a more personalized experience, this wouldn't be your kind of place.",5,5,0,0
"This hotel is a rip off
The double beds are more like singles.There is a $22 per night parking charge.Rates are non-refundable/non-cancellable.Hotel is not customer friendly.Bay view rooms are small and noisy 24/7 with harbor bell ringing every hour all night.",1,2,1,1
"needs improvement
I stayed here for 2 days with family 3/21-3/23..we arrived late from our travels and when we got to our room the bathroom had a leak problem so we were switched right away which was great and an upgrade to the third floor! However the next morning we wake up and are trying to get ready to go out when ALL power in the hotel goes out! A truck hit the pole across the street and power was out for HOURS!!! this was a BIG inconvenience as we were in town for a family function and couldn't get ready. the hotel has a backup generator that allows you to get in your room and barely light the halls...that is really unacceptable for a hotel that says it is upscale! we had to go to another establishment with bags in tow to finish getting ready...wasted alot of precious time. Had you needed to be at a meeting or something extremely vital, then I suggest you go elsewhere unless you ask if they have a backup system for your stay if this should occur again! had we been in the elevator who knows what would've happened??? and the staircases were so dark that I am surprised noone fell in the process. we had flashlights in our drawers next to the bed which were of little help as they were not so bright...should've wondered why that was since I have never seen a hotel do that? when we voiced our concerns to the manager that was on duty that morning she was less than courteous and never got back to us with any type of apology/compensation? I work in a customer service industry and know that things happen but not having a generator for your establishment is pretty major in my book,people could have been hurt or if you were handicapped you would've been in sorry shape for the day. all else was good, and if I had nowhere else to stay should I ever be in the area again I would maybe go back.",2,1,-1,1
"Good for business not for leisure
My husband and I recently stayed here after a business trip he had in San Diego. It was a very clean hotel and staff was helpful and friendly. However, at night we could hear the trolley and it seemed like the walls were paper thin. We both found the noise annoying. It was perfect for his business trip but we would choose another place to stay at for vacation if we go to San Diego. The pool was nice and we had drinks by the fire pit one night and that was enjoyable. Not a bad place but just not as peaceful as we hoped it would be.",3,4,1,1
"The best part of this hotel was the checkin
Where to start...parking for this ""hotel"" is HORRIBLE...You have to pull up to a gate that is not easy to see and press a button to be let in...once in you had better have a small car as having a van is near impossible to get up and down the ramps under the hotel and parking is so difficult and parking on the street is next to impossible. The front desk girl was very nice considering how many hotel guests were hanging out in the lobby. The elevators took forever to get there. The room was old and worn out. The lampshade had holes in it. We got a rollaway cot for the 2 nights we were there. The mattress was a sorry excuse for a mattress. The carpet looked dirty and old. We prepaid so unfortunately were stuck with this hotel and for the price we paid it was ridiculous...nothing like what the pictures looked like and basically we just paid for a view of the Golden Gate Bridge. I seriously was really worried about bugs but did not see any. I was Not impressed with this hotel whatsoever!!! I could hear people in other rooms. I will never stay here again...Was so glad when we left!!",2,1,-1,1
"Not 3 star
Got a ridiculously low price of $37 on priceline and then was still able to park at the hotel for a week free of charge so I hate to complain but this place is not 3 stars. It is a very dated property with long, dark, dingy hallways. The sleep number beds were not comfortable at all. We had to change rooms because the first one reeked of cigarette smoke even though they said the entire property is smoke free. The staff are incredibly nice and helpful but that is where the postives end. There is a parking garage but when we went, there was not one car in the garage. We were a little concerned to leave our car in the garage but the staff said that the only reason noone parks there is because you can't access the hotel from the garage. Our car was fine after a week. There was a complimentary shuttle to Love Field and it was quick to pick us back up when we returned a week later. It's just an older property that needs a major facelift. Carpet was worn and bathroom was old and very small. Even for just one night before a flight, I'd go somewhere else next time.",2,2,0,0
"Wonderful stay!
My husband and I just needed a night to get away. We received the Anniversary special of $100 a night. We've stayed here before and loved it. We love the boutique feel and the room is wonderful. It was a Deluxe King with a jacuzzi tub. We haven't been disappointed. The staff was very attentive to our needs. However, there is not a refridgerator in the room, if you call down to the lobby, they will bring you ice. We also ate at the restaurant that night and it was very nice. Our waiter seemed to be not as attentive to us. However, the manager and other staff members seemed to wait on us more. The atmosphere was nice and the food was quite fancy and pricey. Would we eat there again? Probably not, but it was a good experience. We were charged for opening the mini bar $21..so don't think it's a fridge, like me..you'll get charged. The staff took off the charges without a problem. :) Overall, it was good hotel stay!",4,4,0,0
"Outstanding Service Sheraton Fort Worth
I stayed at this Sheraton for a business meeting June 18-23, 2012 and the service was outstanding! I especially want to mention Charles Hequet from the restaurant/lounge. Charles took care of our entire team of folks daily and always had smile and friendly word for us. He is a wonderful representative for Sheraton!",5,5,0,0
"No complaints
Our room was clean and relatively large. It's well-maintained. The included breakfast is fair, though the hot line appeared to be a step up in quality over the pre-made buffet. Good location. You can walk to a lot of places. It's a bit annoying that you have to take 2 elevators to get in and out each time. With a family of 4, this is a great option and we'd probably stay here again. Our relatives stayed at the Omni, and said our room was bigger, for what it's worth. One really bad thing is that they charge for wifi and it didn't even work in the bedroom.",4,3,-1,1
"Great choice in Boston!
Clean, nice, great location, friendly staff. Stayed with the whole family here at the commonwealth! Room had a curtain divider to separate the bedroom from the living room (that had the pull out couch for the kids). Beds were nice, bathroom was awesome, got a complimentary fridge and coffee maker too. Right across from Fenway Park and Kenmore Square and the T stopped right in front of the hotel. Newbury street is a short walk ( 3 blocks) with lots of shops and restaurants. Room service was good too. The restaurant in the hotel was really excellent. We'd stay here again. Seems like it was a good value. Our only complaint was that the wireless Internet did not work in our room.",5,4,-1,1
"Awesome all-around!
GREAT service! Breakfast was great for my husband, seven kids, and myself! Rooms were exactly what our family needed. All staff was friendly and, as important, kid-friendly! The housekeeper on the weekend of our stay was INCREDIBLE!!!! Her awesome attention to detail was even noticed by the kids!",5,5,0,0
"Not as expected
The shuttle didn't run to Union Station daily as advertised, which is a problem as taxis don't normally come by. There were no restaurants or fast food places adjacent to the hotel as described. Upon checkout there was an additional $9.95 on the bill,( which was removed). The front desk was not knowledgeable or helpful.",2,3,1,1
"Great location
This was a good budget hotel ideally located right next to Gracelands. The staff were really friendly and even let me use their computer to book the next part of our trip. The continental breakfast was plentiful and available from 6am. There are smoking rooms available which for me was bliss as they are now as rare as hens teeth.",4,3,-1,1
"Location, Location, Location!
The main attraction of this hotel is it's location and proximity to Newbury Street, Boyston, Charles Street and the park etc. I booked a Petite room but luckily we got an upgrade to a double on the 12th floor which had great views of Boston from the back of the hotel. The lobby is a bit odd and dated and the room was fine for a few nights stay. You are after all in a lovely City so you're not looking to spend heaps of time in your room. If you're looking for clean, reasonably priced hotel in a great location then this is your best bet.",4,4,0,0
"If you charge $13 for internet, it HAS to work.
The title pretty much says it all. Why is it that the cheapest hotels can offer perfectly functioning wifi for free, but these places that charge for it can't seem to ever get it to work? And when it does, it's the slowest, crappiest connection.
If 100 people a day use the internet, that's half a million dollars a year... why not spring for a world class internet provider (or even a cheap one... that works). I mean, it's not like you're in the middle of nowhere, you're in SAN FRANISCO, the technology capital of the world.",2,1,-1,1
"Never again!
I spent 4 weeks working in Memphis. The Company I have been working for put me in this hotel, as I requested a place where I could also cook.
The hotel suite was not very nice, neon lights like in the hallways, gloomy atmsphere, basic furniture, basic kitchen utensils, not really a pleasant place where I was going to spend 4 weeks!
There is no daily cleaning, and this already made it even more unpleasant. The bedsheets feel like the cheep ones of motels.
The worse happened during my 3rd night there, when in the middle of the night all of a sudden I hear someone trying to enter my room with the card key. As I had (luckily!) put the slide lock, nobody was able to enter, but of course it was a very scary feeling. I called the reception and they told me that they were checking rooms for a power shortage at their computer system (?!...). I was SO pissed!
Few hours later, already morning, while I was coming out from the shower, again the maintenance man opened my door without knocking. That was it. I complained again at the reception and they asked me for my cellphone number to have the manager calling me for an apology. Useless to say, nobody ever called me, but of course I asked the Company I was working for to change me immediately of hotel. They put me in Homewood Suites, a lovely place which I will write a great review for.
Avoid this hotel!",2,1,-1,1
"Excellent location and clean rooms. Customer service could improve.
My boyfriend came to visit me for a weekend in January and wanted to catch a Broadway show in New York before returning back to school. In looking for the right hotel, our top concerns were location, cleanliness and price-to-value. We chose Fairfield Inn & Suites by Marriot in Chelsea because of all the positive reviews on TripAdvisor and the reputation of the Marriot brand. As a native New Yorker, I knew when booking the hotel that $200/night was inexpensive by Manhattan standards and was looking forward to our stay. 
On January 15th, we arrived a couple hours before the afternoon check-in time. Although we had informed the hotel of an early check-in during reservation, we didn’t expect to get a room until the afternoon and was looking to drop off our luggage before exploring NYC. However, unlike the warm and friendly welcome other customers raved about online, the lady working the front desk was a bit rude and condescending. She did not acknowledge I was standing there until after a 5-minute conversation with another employee about her night and when she finally did address me, I was told to wait since no rooms were available. I asked to store our luggage in the meantime and she told the concierge to bring our suitcases to the backroom, which we found out later was an outdoor breakfast area where guests can go in and out. For a hotel that can demand rates up to $400/night, which is roughly in the same price range as some of the nicer boutique hotels, there should be a delegated storage area to ensure belongings are secure. 
The hotel itself is new, modern and nicely decorated. In terms of the room, it was decently sized and very clean. Sheets were crisp and the king size bed was extremely comfortable. The bathroom, however, was not designed for ease-of-use as you will find yourself struggling to close the door without hitting against the toilet. My boyfriend and I have been to several Marriot locations both in the United States and in Europe and this bathroom was definitely the smallest one. Also, when we booked several months ago, we requested a high floor since we heard lower floors experience loud traffic noise and a less beautiful view of the city. I was disappointed to have been given a low floor room but we were still able to see the Empire State Building from our window. 
The central location of the hotel was a definite plus as we were able to walk four blocks to the nearest N/R metro station and some tourist attractions, such as the largest Macy’s and Koreatown. The complimentary breakfast and WiFi were also great additions to the hotel package. I think if the hotel focuses more on customer service from the moment you walk into the hotel and have a better/safer process of storing luggage for guests, it has the potential to be a great bang for your buck.",3,3,0,0
"W stands for Wonderful!
Wow! The people working at the W are fabulous. We have never encountered more courteous staff at any hotel. From the moment we got there they treated us like we were the most important people in the world. We had even booked through Hotwire which most the time causes hotel employees to frown upon you. We expect it now. This was not the case here. Every person we had contact with was friendly, helpful, and smiling. They have taken customer service to another degree. More hotel managers should visit the W to see how a hotel should be run. The room was beautiful and I love the Bliss products as well but I must say my biggest reason for future returns to this hotel will be because of the customer service. Top notch!",5,5,0,0
"VERY SMALL ROOMS FRIENDLY STAFF
The hotel room is so tiny, I can stand in the bathroom and almost touch both the side walls at the same time, the bedroom is just big enough to fit a double bed, no room to move around, 
There is also no mini bar in the room, and the restaurant is currently under construction, there is no room service, there are however vending machines on most floors out side the lift !!!!!! Where you can buy snacks.
Having said all of this, the beds are comfortable, and the showers have good water pressure, 
The staff are very friendly, and helpful, I probably wouldn't stay here again as its just too small, 
Ask for a room at the back and as high up as possible to help eliminate the street noise.",3,3,0,0
"San Antonio get-away
The St. Anthony is a charming ""old"" hotel. Unfortunately, the room write-up for reviewing/selection is very deciving! Very sparse furnishings in room, very noisy, and the bathrooms were from the '50's.",3,3,0,0
"After 20 years of staying here, never again!
My family & I have been staying at the Mayflower every time we've gone to DC for the past 20 years. This past weekend was the last time I will ever stay there. We booked our room through a AAA/Marriott hot deals website and paid $135.00 for the smallest room I have ever seen in a hotel, and we travel a lot. The door to the bathroom opened onto, literally, the bed. When the door was open the person on that side of the bed either had to stay put or crawl out of bed on the other side. There was one upholstered chair in the room, at the desk, and it was filthy. It had stains and looked awful. We were too tired from our trip down to do anything about it until the next morning. On our way to breakfast I stopped at the front desk & requested that they replace the chair & bring an additional one as we were having guests that afternoon. The man I spoke to asked about the other chair in our room & I told him that we only had the one chair. When we returned an hour or so later there were two chairs that were the type used by catering. They were not upholstered chairs so I called guest services & insisted they bring up 2 upholstered chairs which they eventually did. The lamp on the desk was so dusty that I was able to trace a very visible pattern with my finger along the entire length of the lamp. I had requested extra towels in my reservation and they were there the day we arrived but when housekeeping came in the next day we were left with 2 towels, no extras as requested. The shower curtain liner was filthy. One of my most disappointing stays in a hotel ever.",2,2,0,0
"Treat the Grandsons
We took the 3 and 6 year old grandsons to the resort. They had a great time on the beach, at the pool, seeing the fish pond, and riding around the property. The room was large enough and didn't feel cramped. We had a fabulous experience.",5,5,0,0
"definitely will return
I definitely will return to this hotel. The staff was very friendly and the location was perfect. The hotel was nice, clean and the room was spacious. We never ate at the restaurants connected to the hotel but had cocktails in one each night. The staff in that restaurant was also very nice and pleasant. Really enjoyed our stay.",5,5,0,0
"Not impressed
This 3 1/2 - star hotel is located conveniently on 58th street of NYC, very close to Columbus station. In terms of cleanness of the room, the star rating met the expectations. The room was clean, hardfloored, smell-free. However, the size of the room was minuscule. The room was essentially a double-sized bed and nothing else; I felt very confined.
At night, it was worse because of the traffic outside and fan noise coming from other rooms. The window was extremely thin, failing to block out noise.",3,3,0,0
"Nice place, a little pricey for families.
Nice place overall. Large complex. Yes, the televisions are old, so if that is a major concern, this is not the place for you. There are a couple restaurants, and I don't think my family of 3 ate for less than $40 at any of them. (That of course does not include any alcohol) There is a $40/day resort fee, which includes internet, the Oasis Water Park, and the newspaper (?), a wonderful Fitness Center ***def not a hotel treadmill room, but rather a FULL gym***, valet service to a nearby mall and the restaurants on their property. This fee was not included in the package I booked on Allegiant - but I was aware of it from previous reviews. Would be nice if they could just include it in the package price. I spent half a day at the spa. It was nice - relatively expensive, but nice. My husband golfed at the resort and gives the course an overall rating of 8 out of 10. My daughter enjoyed the water park, as we did we all, but it was $4.92 for a fountain soda in a clear plastic cup smaller than any Red Solo. Overall, we really enjoyed ourselves and found that the resort provided us with a restful family vacation - but it came at somewhat high price. :-)",4,4,0,0
"Nice hotel, but even nicer restaurant.
My husband and I stayed at the DC Fairmont recently for a weekend get-away. The staff and hotel were very nice, but the restaurant, ""Juniper"", was even nicer. It has a very extensive menu and also has a fixed price menu with excellent selections. When it came time for dessert, our waiter explained to us that the restaurant has some beehives up on the roof that the chefs harvest honey from and use in a lot of the desserts and other menu items. I ordered the special dessert made with the honey and it was excellent.....even had a small piece of the honeycomb as decoration.......
Would definitely stay at the Fairmont and dine at Juniper again !!",4,4,0,0
"Average Union Square Hotel
Stayed at the Hilton Union Square for one night in May. I am Hilton Gold and our room looked nothing like the pictures you see here. It was very dated and in need of a refresh. As a Hilton Gold we received a complimentary breakfast -- a pastry and coffee from Starbucks. They do not have an executive lounge, which is quite surprising for such a large hotel in the heart of San Francisco. For the price (~$200), it was not worth it. We would have been better off staying near the airport for a fraction of the price and riding BART into the city for the day.",3,3,0,0
"Outstanding location-An ordinary Hilton but with friendly, helpful staff
We chose this hotel for its location-actually at the airport. We were in bed within an hour of wheels down on an International flight which was just what we wanted. The access to the hotel is confusing and the signage isn't great and not easy with a lot of luggage but no shuttle to wait for so just perfect if you want an overnight straight off a flight or before an early departure.
Room was fairly ordinary-a decent size-AC wasn't too quiet but everything worked . Check in and out was quick and easy but this is a very big hotel so you might want to allow a few extra minutes to check out in case of queues. Breakfast was OK-staff seemed confused about what was included in our vouchers and what wasn't- but all very pleasant and friendly with a good Hilton buffet breakfast--not the best but nothing at all to complain about
No price list for the mini bar and not cheap but hey what did I expect! We would stay here again very happily and was a decent price as well as we had booked and paid a long time in advance",4,3,-1,1
"Dylan disaster
Looks good on line but the reality is a very different story. For $300 per night you would expect a lot better. This place is very tired. The Wi fi doesnt work properly and is very Slooooow. Sink was blocked. Phones dont work, Even the curtains are broken!
Spend you money somewhere else!",1,2,1,1
"Decent, not amazing.
Stayed here for 2 nights in February. The hotel was going through remodeling, so our floor had wooden boards and other stuff all over the floor, but not a big problem. Got a king size bed on second floor with a balcony, great view of downtown skyline. Clean Bathroom, floor was a little dirty, bed was really comfortable, customer service was good as well. The location was ok, although it is in downtown and close to gas lamp district (5 min with a cab) there are a lot of weird people nearby as well as many homeless people, and barely any shops or places to eat in a walking distance (unless you came to San Diego to eat at Dominos pizza). Overall, it was average, not too bad. If you got a little extra money I would suggest staying at a newer place but if you're on a budget, traveling with a friend or two and want to experience the downtown scene then this place is good for you.",3,3,0,0
"Let down by this trusted brand
When you reserved a King Bed Panoramic View room in January 2012, securing the transaction with an Amex card and receiving the usual confirmations, would you expect it to be available when you arrive in July having travelled from haf way round the world? And when you find out that the room has been overbooked due to a convention running an extra day, would you expect the Duty Manager to treat you with empathy, understanding, and respect? Apparently not at the Hilton Boston Back Bay. Sure the alternate room provided is very nice (with a panoramic view of the next door building's roof), but realistically travelling back to the airport to stay at the Hilton there in a king room was not a viable option. The icing on the cake was being told that escalting a complaint would do little as it would end up back with the same Manager to address - and there was nothing that could be done. Lovely property in a terrific location but this experience leaves me less likely to consider Hilton group brands in the future.",2,3,1,1
"Guest Laundry?
We try to stay at Hampton Inn hotels in our travels and didn't expect Hampton Inn Times Square North to be any different, but it was. First, there isn't a guest laundry. At all. Second, the beds we had were ultra firm, i.e, no cushion whatsoever. Third, perhaps the hotel can consider placing notices on all the doors asking guests not to slam their doors? Our bathroom needed a thorough remodeling. There was mold throughout the tub and ceiling area.
We found the staff to be very friendly and nice. Breakfast was the typical and good. Excellent location as we were a few blocks from times square and going the other direction a few blocks from Hell's Kitchen--great hole in the wall restaurants! Housekeeping were excellent!",2,5,3,3
"Poor Choice
I chose this thinking that it couldn't be too bad if it was close to the airport and they catered to travelers. This place was aweful. The coffee in the morning was as weak as tea and cold. The carpeting was filthy and the latch on the door was loose. I would not recommed this place to anyone.",1,1,0,0
"Beware the hidden fees. Average hotel.
First of all ... let me get this right out of the way. Hotels really need to start being taken to task about these ridiculous fees that border on false advertising! This hotel will put a $15 administrative fee, which is explained as room ammenities into the room cost at the end. I know its only $15 ... but I feel that when you are comparing hotels for value and price, the extra $15 might make a difference. Consider that you will be paying high prices already for parking in the city. Between fees, taxes and parking ... you are looking at an additional $100 per night. I know you cant do anything about the taxes or parking in a city like San Francisco. However ... the fee is crazy. This is not a resort (I am even against resorts charging fees for things like 'lobby refreshments, pool towels, mini-bar' which I rarely use!) This is a hotel ... and its just a scam tactic designed to make the room price look much more attractive against similar hotels up front, and adding it on to the tail end where many guests don't notice. I would never stay at this hotel again based on the (yes, inexpensive for SF) $15 administrative fee. I feel it is sneaky, deceptive marketing and completely unecessary.
The website makes this hotel look a lot better than it is. The rooms are nice and clean, if a bit worn ... and I do love the fact that the shutters open the way the windows do in Italy. It is clear this hotel was going for the whole old world Italy vibe ... even the photographs on the website show a Vespa parked next to the bed in the room with a helmet on the bed. Come on ... really? That is going a bit far!
If you enjoy staying in Italy and don't mind 260 square foot rooms with the bare bones ammenities and tighter quarters and classy but sparse lobby decor, this place really does remind you of staying in a cheaper-quality hotel in Rome or maybe Florence. I dig that vibe ... especially in a city like San Francisco which has been called the closest American city to Europe. I dont mind smaller rooms if the vibe transports me back to some cheezy Euro tourist hotel in Rome. But, if you are looking for luxury around the same price, it can be found in San Francisco. The Italian vibe ... maybe in the North Beach section's restaurants. Most people who have stayed in European Hotels that are of the 3 and 4 star variety will be at home here. You won't expect central air or huge marbled bathrooms. If you are used to 3 or 4 star hotels in the United States, this won't hit the mark for you.
While this isn't a terrible hotel ... I feel they are terribly sneaky. Maybe all the reviews such as this on here who hate on this sneaky fee being added with no good reason to make the rates look lower when booking will make the management understand that many people would rather pay $15 for a hotel they keep coming back to because they feel it is a good fit. Rather than a hotel they avoid because they feel that they were fleeced. One reviewer put it the best when they said it is like being pickpocketed at the train station in Italy.
You'll see this one on a lot of the discount travel websites doing special sales, etc. Its not a terrible hotel ... the value is decent for the city ... and it might transport the Italy-o-phile back to the streets of Roma or Firenze. I've seen reviewers saying they have paid $150 per night on sale websites ... that is along the lines of the value. On the website, at times the regular rooms are between $200 - $230. That is way higher than you would expect them to be.",2,2,0,0
"Horrible experience
I usually only write good reviews, but I think my experience at this hotel needs to be shared. 
Mistakes happen, over-bookings happen, but not only did the Churchill give away the room that we had reserved over two months in advance, but the staff was completely apathetic about the situation and refused to do anything but downgrade us to something else and offered no compensation. Many of the staff members couldn't speak English and didn't seem to have any customer service training.
The room was clean and adequate for our needs. I figured out why when the housekeeper woke us up at 9:30am by banging on the door. We checked the check-out time (12pm) and asked her to come back after we had checked out. She came back at 10:30am and began unlocking the door. When we asked her again to come back later, she went downstairs and called the room. Her English wasn't very good, so I couldn't understand what she wanted, but she kept insisting that we let her in. I told her that we were not up yet and asked again that please come back when we were gone.
The location and amenities for this hotel are sufficient, but the staff we met were incompetent and the customer service was terrible. I would not recommend this hotel.",1,1,0,0
"Very nice
The rooms are huge, only let down not a flat panel tv however everything else was great.
The rooms are clean and tidy and well maintained The Breakfeast is very good.
It ticks all the boxes in terms of facilities and comfort.
One draw back its located in the middle of limbo land a new area.
Only good if you are going and coming from the airport or you have a car.
Nearest shopping centre is about 3 miles. Auroa is about 8 miles away with a full shopping complex.",5,4,-1,1
"Everything is greart by me
I have stayed there many many times, certainly over 300. Everything has been just the way a hotel should be. The rooms are clean, plumbing works fine. New TV's are fantastic. High Spoeed Internet is great! Bed is nice, fridgerator and coffee machine work fine to store my cold drinks and pour hot coffee. The Front Desk personnel are always available to help with a speedy check-in or resolve any issue with a big smile on their face, What more could anyone aske for?",5,4,-1,1
"Average Hotel, Poor Restaurant
Stayed at Doubletree with a group of 42 people (bus tour). Room was small, comfortable. There were some minor cleaning issues. Stain on the sink in the bathroom, dirt on the floor next to the bed. Carpeting in room is worn.
Grille 39 - we had a group dinner. We had to choose in advance from a fish, chicken or beef (filet mignon). When they served the food, you could tell it was prepared in advance and kept warm. Everything was dried out. The filet was equivalent to a hockey puck. It was cooked well done. Had trouble cutting it. Was dried out. Some of us sent them back. Them manager, Tyler, was very accommodating. He told us they would prepare new Filets for us. When we got them, they were not medium rare they were medium raw. My filet actually looked purple. We send them back again. When he finally brought them, it was prepared perfectly to my liking. Meal was served with mashed potatoes and a string bean and carrot medley. When I too a fork full of potatoes, they were had and ice cold. I picked up a carrot and not only were they cold they were still frozen. 
It is hard to believe that an establishment would charge $30.00 per person for a meal and serve such nonsense. I would recommend not eating at Grille 39. I was kind of concerned when I looked in the restaurant and it was basically empty at 6:00pm. Well, I know why.",3,2,-1,1
"Worst Stay Ever
It started great until I got to my room and the floor wasn't vaccuumed. When I got back that night, my tv remote didn't work. It took 45 minutes to fix that. Then I got a call later (waking me up) to make sure my remote worked. At 7:20 this morning I woke up to hammering from construction. When I called to have it stopped I was told curtly that construction happens 24/7 and it probably wasn't on my floor. Like that's helpful when I am trying to sleep. The place was filled with construction dust and was not in good shape. They should have closed those floors that were affected. Do yourself a favor and skip the Double Tree at 53rd and Lex. It's a loser!",1,2,1,1
"STAY AWAY
rude staff and owner....over charge me on my credit card,, rooms have mold... phone didnt work and they suggested I get I fix it... owner screams at you when you ask him a simple question.. extremely bad value....",1,1,0,0
"Beautiful Hotel by the White House
The Willard Hotel is a very historical and classic hotel. The exterior and lobby are very ornate and opulent. The location is very close to the White House and a few blocks away from the National Mall.
Check in was quick and efficient. The front desk staff, and all the staff in the hotel, were very helpful. It was a bit difficult to find restaurants and bars in the hotel because of all the nooks and crannies, but they were very helpful. We had the breakfast buffet at Cafe du Parc, and it was really good.
We received a complimentary upgrade, and the room was huge. We stayed in Room 741, which was near the back elevator that was more convenient than the main elevators on the other side of the hotel. The beds were very comfortable, and every night there was chocolate on our pillows. The restroom was fairly large, but the toilet wasn't working that well by the time we checked out. Overall, the room was in good condition.
We checked out eh gym, which is part of the Red Door Spa, and there is a lot of gym equipment there. You also have access to the sauna and steam room.
The only issue we had was with the parking. Parking is $42 for an overnight stay, and there is no self-park. The attendant downstairs was very surly and not helpful at all.",4,4,0,0
"Tiny Room but Excellent Hotel
I loved the service, loved the lobby, loved the restaurant and bar! The room? For $400 for one night, very small with a view of the building across the street. And I got a deluxe! Plus I've never had a tinier bathroom... ever.",3,5,2,2
"Warning - this hotel is masquerading as a 3 star hotel!
This hotel is terrible and should not even be on this site. If you read the good reviews, please note many of these guests are from third world countries. Do not stay there unless you like small outdated rooms, poor service, no amenities, and false advertising. If it was not for the location and referrals from this site, this hotel would most likely go out of business. I have traveled all over the world and this is one of worst hotels we have ever stayed in. We were booked into a room that had about 1 meter walking space around the bed, no closet, poor mechanical system, poor bedding, a steam pipe running through the middle of the bathroom, decorated in ugly 1970's decor, and a dropped ceiling with lay-in fluorescent lighting. It was dark, dingy and smelly. We complained and were eventually moved to a better room. The better room was comparable to a Red Roof Inn or Motel 6. Do yourself a favor and DO NOT book this hotel. You are better off paying a little bit more and not getting ripped off by the false advertising this hotel puts out.",1,1,0,0
"Best kept secret in lower Manhattan Great value for money
I shouldnt be writing this as its my well kept little secret.. This is a great value for money hotel Its not a five star experience but the rooms are bigger than most in NYC and quite adequate for a short stay, long weekend etc What makes it is the amoshpere, friendly staff two restaurants and bars and amazing location opposite Washington Square and close to literally scores of restaurants and bars, clubs etc and a block away from the metro for going quickly uptown",4,5,1,1
"Okay stay
Got a good rate and decided to stay here to save some money. The first room we got was a double but I had booked a king. It was okay but the garbage was on that side and the trucks woke us up at 4am. They switched us to a King room because they had made a mistake however I wished the whole trip we had our double beds back b/c the king bed sank in the middle. My husband and I were fighting to stay on our edge of the bed b/c it was so miserable and sunken in. Both rooms were stuffy and smelly. They seemed clean enough. We never got a good night sleep though b/c of the bed. I will say that it was quiet we never heard any noise. 
The shuttle was mediocre. One time it worked great with a really helpful driver and the other time they said they were around the corner and never showed up. 
The free breakfast was the same every day and consisted of scrambled eggs, sliced ham, biscuits and gravy, canned fruit, yogurt, waffle (make yourself) and english muffins. It was decent but got old. It was always crowded and some of the people staying at this hotel were not the cleanest looking.
The location made it easy to get on the highway for our day trips to Colorado springs and Boulder.
All in all I would not stay here again but if you find a good rate and are willing to make some sacrifices it may be worth it.",3,3,0,0
"Little Italy
Weekend trip with wife and 7-year old. Room 511 on top floor, east wing of hotel. Big room, 2 queen beds, small armoire and dresser. Large bathroom with full bath/shower but only a pedestal sink...no extra countertop was frustrating. Wet bar in room was useless. Included minifridge but no microwave. No pool or spa. PV is perfectly located for Little Italy, SD Zoo, Gaslamp and quick hop onto/off I-5. Construction next door but we were not bothered by any noise at all. Hotel bar is fancy but the weekend crowd gets noisy. All rooms open in toward first level parking lot, which meant we got to hear lots of drunk yelling and partying as bar patrons were leaving. Front desk staff was great, but every taxi we called took almost 30 mins to arrive. Suggest instead walking down one block to catch cabs on Grape or Hawthorne. $10 cab to Gaslamp, $18 cab to SD Zoo. Make a point to eat at Cafe Zucchero, less than a block from Porto Vista.",4,3,-1,1
"Modern updated classic
This hotel has been renovated in recent years. The rooms are modern and equipped with all the latest technology. 
Location
It's in Dupont Circle which is a neighborhood near the core of DC. It's a 5-10 minute cab ride to the White House or museums.
Restaurants
There are probably 100 great restaurants within walking distance of the hotel. 
Getting Around
Cabs are plentiful. It's about $15 (including tip) to the White House or museums. You can also walk to the Metro.
Front Desk
Check in was quick and friendly. They gave me a Diamond upgrade without asking which was excellent.
Service
Outstanding throughout the hotel. People were super friendly.
Valet
Expensive at $38 a night. It's also slow. Expect to take 15-20 minutes for someone to pick up your car or get it even if you call ahead. They must be understaffed.
Executive Lounge
Service was excellent. People were friendly and accommodating. Nothing like a fresh orange and your favorite drink after a long day. Only downside was the breakfast. There were 2-3 times too many people (they should limit it). There were queues for food and tables. After waiting about five minutes in line for food, someone cut the line and snatched the last two bagels. They should double the size of the lounge to make it more comfortable.
DLT/Restaurant
Only ate there for breakfast which was excellent. Five star service at a breakfast buffet.
Wifi
Free for HHonors members throughout the building.
Business
This hotel is all business and a great place for it.",5,5,0,0
"Sweet Suites
Stayed from October 14-18. Room was large and comfortable. Bed was luxurious. Only complaint: street noise was a bit invasive.
Staff was young and very friendly.
Best part (at least for me) was the wonderful breakfast spread they lay out each morning. Belgian waffles, scrambled eggs, bacon, ham, fruits, juices, bagles and more, helps you greet the day with a big smile and a full tummy.
Give 'em a try next time you're in SAT. You'll be pleased and pleasantly surprised.",4,5,1,1
"Love the personal service
Great hotel. Right in the airport,linked by train and tunnel.
Rooms clean and modern, hotel is from the 60's but well renovated
had a suite, was big and clean. Pool area nice, free parking a plus and the concierge lounge is great with bacon!!!
room very romantic and had a great time.",4,5,1,1
"If you're staying in the UWS
I stayed at the Lucerne for two nights. It was a business trip. Location is terrific and the room was clean, roomy and the AC was high-powered and satisfying since NYC was experiencing a record heatwave. However, one of the elevators was out of order and when I asked when it would be back in service, I got non-answers from the staff. Luckily, my room was on the third floor. But for those who were higher up, well, it was a long wait in the lobby for the one functioning elevator. I did get to meet and see many people in the stairwell. The steps are quite steep but that's because the building is quite old. Overall, my stay was satisfactory. I wouldn't mind staying there again if I had to make another business trip. But for leisure I would probably choose another hotel that's closer to Columbus Circle.",3,3,0,0
"NOT a four star hotel.
This hotel is for tourists and people that dont recognize what a ""four star hotel"" SHOULD be.
This is a crappy hotel sugar coated with a few nice (but well worn) pieces of furniture. Gossip Girl was filmed here? Who cares!? Try offering a proper service. Hows that one for an original idea?
I rented a room for my husband and me's wedding anniversary. My ONLY written request was to have a room with a bathtub. Not to difficult right? Wrong. Upon checking in, I kindly reminded the woman at the front desk of my request. They couldn't even get that right. They ""upgraded"" us to a room with two beds. My husband and I do not need two beds, this is not the 1950's. We do, however, need a tub. I went back down to the desk and her only response was 'Oh, well, the computer SAYS it has a tub. Theres nothing we can do."" Completely unacceptable for the rate I was paying - $500.00 a night, not to mention the fact that my request was put in a week in advance. The shower was also stained and grimey in much need of graut work. There used to be a sliding shower door, but now there is just a glass panel so the water gets all over the floor. There was mold on the window sill. There was no thermostat in the room and it was boiling hot inside. 
After settling into the room, I called room service to request a bucket of ice and two glasses for a bottle of champagne I brought. The woman on the line asked if wine glasses would be alright, as they were ""low on champagne glasses"". A four star hotel cant even spare two champagne glasses to a guest? Pretty bad. It then took 1 hour for the bucket of ice (with no glasses of any kind!!) to arrive.
Next thing, later that evening after dinner we arrived back at the hotel and decided to check out the ""party"" on the rooftop. We arrived to bad house music and hip-hop with people that looked like they just got off the cast of Jersey Shore. Fat chicks with spray tans in dresses way to small for them and guys that had so much hair gel in you could see your reflection. We left immediately.
We went back to the room and noticed there were not bathrobes as is stated in amenities list. No big deal, I didn't really NEED a bathrobe, but I wanted to wear one as we watched tv, and for 500.00 a night, I should have a damn bathrobe! I called to have one sent up. IT NEVER EVEN ARRIVED!
This place is a joke. Do not stay here. Stay at The Gramercy, Soho Grand, The Dream, Gansevoort, hell stay at the Holiday Inn, but do not waste your money here.",1,1,0,0
"Great hotel, great location
Stayed in a suite 36th floor during the world series. Great view, perfect location, attentive staff. There for a conference, so $$ not a factor (not cheap), but would consider this hotel for a vacation. Perfect location near cable cars and other public transportation. Wonderful restraunts nearby and within walking distance. Maid service was very accomodating for requests for add'l items and/or different timing for cleaning. One of the nicest hotels I've stayed at (I usually do budget hotels).",4,5,1,1
"Another great stay at Marriott Marquis
We stayed here from May 3rd to May 7th and had a really nice stay. It was my second stay at Marriott Marquis and a lot had happend on Times Square since my last stay. We booked the room with breakfast which is absolutely perfect (normal price around USD 31). At arrival we were given a really nice room on the 27th floor with Times Square view which was great. Of course it's a bit more noice on this side but none of us was disturbed in our sleep by that - Perhaps we were simply just too tired to notice :o)
All of the staff members were top professional - Especially Amiee Perez helped us making this stay a really positive one. I do recommend especially people who visit NYC for the first time or people with only a few days to stay here.",5,5,0,0
"Better Hotels in Chicago
Needed a room overnight for a concert. I booked our stay thru Expedia. We arrived. The lobby was very nice and clean. The staff - very professional. The room - well, small and not worth $225. The room was across from the elevator (my guess because we booked thru Expedia). My girlfriend got stuck in the bathroom because the bathroom door handle was broken. If I had not been in the room she would have been stuck in there until I returned. This set the tone for the weekend. The deskclerk was apologetic the following morning but for $225 there are much nicer hotels in Chicago.",3,2,-1,1
"Cute hotel in a great location
This is a quaint little hotel without the luxurious amenities of some of the chains, but also without the high price. Considering the location on Nob Hill within walking distance of shopping, restaurants, public transportation, and hidden neighborhood gems, the Cornell is actually quite a bargain. The place is definitely old, but is well kept with clean bedrooms and bathrooms. This is the kind of hotel for people who consider themselves low-maintenance travelers. We met one couple on the elevator who had been staying here every year for 15 years. If I wanted to stay in downtown San Francisco again, I would definitely stay here again too.
We did not eat at the hotel restaurant so can't give an opinion on that. Loved the stuffed bear and the Jeanne d'Arc statue in the main hall.",4,5,1,1
"Problems from the get go
I have not stayed at this property before and will be hard pressed to try it again. Understanding that Thanksgiving is a busy time in NYC, I called 3 times prior to my arrival to triple confirm my accommodations. I booked 2 rooms (directly through hotel...therefore paying full rack rate btw) and specifically asked and was guaranteed the rooms be at the least on the same floor. I even offered to prepay to CONFIRM the arrangements. Each time I was told NO PROBLEM. I was all set. Upon arrival, I was told that the rooms were on separate floors. Normally, I could have been ok with this except I was traveling with kids and was told repeatedly my rooms were on the same floor. Once I got over that, then we went to the room that was available and waited for the luggage to arrive. After 20 min, we left as we had somewhere to be. I was told that I would be notified by cell phone when the other room was ready. After 3 hours, we returned to the hotel (no notification was given if the other room was ready or not and seeing as it was 6:30 p.m. I assumed the room would have been ready but started to get scared seeing how things had gone so far) and I found our luggage (for 4 people!) sitting in a corner of the lobby in a big pile!! I was actually flabbergasted at this!!!! Once I brought it to the attention of the front desk, I was told they are NOT ALLOWED to deliver luggage to the room if the people aren't there to receive it. What????? This might be some strange policy of the Waldorf that I wasn't informed of and if it is, wow! I have never come across such a policy. I asked about the other room as well, and luckily, it was ready even though I was never called. So we hauled our own bags up to our rooms. The rooms were spacious and nice (yea!). After collecting my thoughts, I returned to the front desk to speak with a manager. I spoke with Chulong (?). She spoke with ""managerisms"" that seemed pretty standard and all I really wanted was for her to know the experiences I had at her hotel. In the end, she offered me a $100 per room credit. I accepted. On the day of our departure, I asked the front desk to make arrangements for the hotel car company (located in the basement of this hotel I was told) to get us to the airport. The gentleman at the desk said sure, no problem. I will take care of it. When I returned to the hotel a few hours later, I stopped by the concierge to double check on the time the car would pick us up. He informed me that no arrangements were made but he'd take care of it. At the designated time, I went out front, got into the car with the help of the front door man and was delivered to the airport. Approximately an hour and a half later, I received a call from the concierge telling me that my car was out front and has been waiting for me. I explained that I was already at the airport and had been transported by one of the car services suvs. So, in ending this saga, my personal opinion is that the hotel itself is nice but not run very well. It's a shame for a first time visit but regular visitor of NYC to have this experience. Unfortunate actually.",4,2,-2,2
"Great location, small pool, lousy amenities
Very good location for site seeing during the day. Market Street shuts down at night. The pool is outdoors and small. The rooms are decent but basic. It's nice they have a refrigerator. The exercise room is minimalist - very small and extremely limited weights and equipment. The computer room is nice with free printing (although pick your times as there are not many computers). The parking is $25. The amenities are lousy. And no hair conditioner!! The staff is nice. Parts of the hallways smell weird. Be sure to ask for a quiet part of the hotel if you need quiet to sleep. We did and it was fine, but you could tell the walls are thin. The air conditioner was loud - which may be a plus given the thin walls. The hotel is near Betsy Ross' house, which is around the block from a cafe called Cafe Ole that has super inexpensive gourmet salads, sandwiches, and scrumptous waffles. Highly recommended. It's across the street from some inventive art galleries and also near Elfrath Alley, another site to see.",3,3,0,0
"Extraordinary Property and Service
Recently, my wife served as a chaperon on a school trip for my son's high school marching band. First, let me say, that all of the chaperons were very impressed with the staff's ability to make the stay fun for the school group and still make sure other guests were pleased with their stay. This was done through proactive communication and great attitudes from all staff members. The gentleman who arranged the reservation, Corey, went out of his way to make sure everything was perfect. My wife, who travels with me frequently on business, said this is one of te nicest Hampton properties she has seen but she said what really sets them apart is the great attitude of the staff. Great Job!",5,5,0,0
"Hip but not practical
I stayed there for 5 nights for a meeting. Initially I was impressed by the avant-garde design and the concierge was friendly when we arrived. However I never realised that that was the last time I saw them in my stay. 
First the room. It is very poorly designed - one can't even find table space on the odd sized table which is filled with the hotel i-pad and phone. there is no space for the luggage. and the funniest thing is the bathroom is extremely big compared to the size of the hotel room.
Second, the food. Please at all costs stay away from the restaurant.
Thirdly, the service. I think it is fair to say that it is conspiciously missing at most times. It is typical to find a queue of 3-4people at the reception. And when one of my parcels arrived for me, the front desk didn't even bother leaving me a message and I had to approach them.
So, I will only recommend this hotel for the hippies who have very little luggage, require no service as they will be out partying the entire day.",2,2,0,0
"Nice hotel but........
This hotel is in a very good location with a great view over Grant Park (if you are lucky enough to get a room at the front) and the transport links nearby are great. The bed was very comfortable and the staff helpful. The downside was that the hotel allows smoking in the rooms and you can certainly smell it. The rooms are also in need of updating, especially the bathroom.",3,3,0,0
"charming hotel
I spent 3 night in this hotel. It is a good hotel, very well located next to Union Square. In a nice area. The rooms not on the streets are very quiet. The people are very helpful. It is simple clean and ideal to visit San Frnacisco",3,4,1,1
"Two days of luxury
Upon check we asked for and upgrade and Katelyn, who was a total doll, gave us a stellar upgrade to a suite with a partial waterfront view and a jacuzzi tub with room for two, ;). Be sure to take advantage of the complimentary steam room, decked out with plush robs, a huge shower with numerous heads, a double vanity with all your toiletry needs, and a steam room of course. Did I mention, you get it all to yourself for an hr. The ""Book Store"" bar and restaurant has a great selection of whiskeys n scotches plus any thing else you could want, and of the few bites of food we tried were fab. We didnt get a chance, but they have a pair of commuter bikes in they lobby you can use to check out the local sites, not sure if its complimentary or not. It's in a great location, practically on the wharf, blocks from ""Pike's Market"", great restaurants all around and Starbucks everywhere of course. Had room service for breakfast, it was better than most, but nothing to brag about. The staff was super friendly and very accommodating. They have a wine hr with free wine also, didn't try it, too much great beer to choose from.",5,5,0,0
"Horrible place. Hotel is run by bozos. Search for something better.
I stayed for one night. Unknown to me, they charged my credit card for 3 nights. Returning to my room at 1:00am, I requested a wakeup call at 5:00am to catch my 5:40am ride to SFO. In the room the phone was beeping every few minutes. Was told by the front desk I must have a message. Checking the phone system, it required a login ID. I called the front desk and they said they would clear it. 15 minutes later, and the phone still beeping, I again called the front desk. I told them to come to my room and wake me at 5:00am (now only 3-1/2 hrs away) as I was disconneting the phones. I fell asleep and was awakened at 5:40 by a hotel employee telling me my ride was here. I was rushed out without even an invoice. I am still disputing the overcharges on my crdit card with these bozos.",1,1,0,0
"Older Hotel, Good Location
I am amazed at the reviews for this hotel. We stayed here this spring for 6 nights. The price was good, staff was very friendly and helpful, and the location is great. 
Now for the bad. We thought the hotel was old and had a funny smell throughout. The pillows were so thick that we all woke up with sore necks and went without them the rest of the nights. The breakfast was okay, but was the same every morning, which got old. The worst part though was the extremely thin walls. We would be woke up every morning very early because of the voices in the next room. We could hear their TV and conversation like we were right there in their room. I do not believe they were being very loud, it was just the walls were way to thin. We definitely will not stay at this hotel again.",2,2,0,0
"Great View, Great Staff, Great Room!
Pan Pacific Hotel, in downtown Seattle, Beautifully decorated for the holidays was a great treat this weekend. Every staff person from the valet, front desk staff, and housekeepers were friendly, polite, and ever so helpful. The room was beautiful. Loved the bathroom, with the jaccuzzi. A lot of neat details in the room. Plus we had a great view of the Space Needle.",5,5,0,0
"Poor service, but attractive
The hotel was clean and pleasant. The front desk staff were much less so. They seemed overwhelmed and flustered and greeted us gruffly. 
And housekeeping kept knocking at the door, confused about whether the room was occupied. 
I had called down to the concierge to inquire about a recommended massage therapist or spa in the area, and was told the concierge would look into it. Hours later when I left the hotel, I told the front desk that no one had called back, and that I no longer had time for a massage. The desk clerk said, ""no problem."" I said, ""yes, a problem - I waited in the room and no one returned my phone call and you don't even know to apologize.""",3,2,-1,1
"Because of the amazing service
I am ranking this hotel excellent because of the outstanding service I received there - on two occasions while on business trips. The facility itself is quite standard - nothing special and what you expect in a DoubleTree. But as soon as you check in, the staff makes you feel at home and appreciated. On my first stay, the first room assigned to me had a smoking smell (although it was a non smoking room) - so I reported to the front desk - immediately switched my room, apologized and provided a voucher for a complementary drink. This is what I call great customer service. Things may happen, it is all about how they are dealt with.
Congratulations to all the staff at this hotel for your professionalism and courtesy.",5,5,0,0
"Crap hotel with cute 'green' touches don't cut it...
I, hopefully unlike you, fell victim to a very carefully shot and well written puff piece for this hotel. What it actually is as I write this from my room here is a crap hotel with some Ikea beds and furniture in a crap neighborhood, with non-existent 'free' internet ( you get a signal but it is impossible to connect), a $20 fee to park your car yourself in a tiny lot, no on-site restaurant or bar to ease the pain, and unless you are in an inner room, one of the noisiest hotel rooms I've ever been in in 40 years of traveling. If you pay more than $100 you are being way overcharged in my opinion, and you can find a much better $100 room in this city if you look hard for it.",2,2,0,0
"Awesome stay
I found this hotel on Trip Advisor and saw great reviews. The price was the best with my AARP discount. Comfy beds and pillows, and the cleanest room I have ever seen! It was also very quiet at night. The owner Dan was very nice and friendly. We plan to stay again on our way back to Phoenix!",5,5,0,0
"Overall nice stay, but issue with room
I stayed at this hotel for 2 nights for business. The check in was easy enough and I had only a few minutes to drop my bags and run to my meetings, so I didn't actually explore the room/turn the tv on/internet until after midnight. At that point, I discovered the tv and internet did not work in my room. I called the front desk and was informed that because of the storm earlier in the evening they were having problems with tv reception. Fine. I went to bed and woke up the next morning expecting the service to be working again. Not the case. Again, I called the front desk to report the issue. They said they would send someone up to look at it while I was gone for the day. Five minutes later the front desk called to inform me that the tv and internet were not working in my room (Room 734) and would not be able to be fixed at all. Say what?!?! I've never experienced a hotel stay (and I travel a lot for work, but am a Marriott person typically so I have no status at Hiltons) where this was the case. They offered me another room, but had to go through the hassle of repacking my bags, getting a new key at the front desk, etc. It was worth it since I required internet access for work, but it was still a hassle and I'm just a little confused if they a) didn't have someone at the hotel to come fix it on duty or b) the room had some faulty wiring and they knew from my time of check-in that those things did not work in that room. When I went back down later in the day to get my new key, the woman at the front desk was very pleasant and upon my request, I was offered access to the concierge lounge for my troubles. This actually worked out well since on Wed nights they have ""Manager Night"" and offer complimentary wine/beer in addition to apps in the lounge. Nice touch! Overall the hotel was certainly nice enough and definitely a value. The breakfast buffet was delicious - all the food/drink staples and I like that its a buffet so you can eat fairly quickly, if you need to. It was just a strange experience with the internet and phone - I guess there is a first time for everything.",4,2,-2,2
"Great facilities in an old building on the verge of a bad neighborhood
Rooms and common spaces are attractively designed and very clean; hotel staff is courteous and prompt. But the building itself is rather old and sits at the edge of a neighborhood that tourists should avoid.",4,2,-2,2
"Location is good, but not much else
Top score for this hotel for location -- if Broadway and getting to the subway is your intent, you will like how convenient this hotel is. The hotel puts you right in the middle of Broadway, so getting to your Broadway shows is really just one or two short blocks away. The number 1 subway station is also just one block away, so going around via NY subway is also quite convenient. A couple of office buildings around the area make this also quite easy for the business traveler. There are very good restaurants around (but you can say this for most parts of mid-town anyway).
There is nothing extra-special in this hotel. The rooms are what you expect a Sheraton or Westin to be -- clean, classic lines, comfortable, functional. I will not say no to staying here again, mainly because you know what to expect -- everything works!
You will not get unobstructed views, since the hotel is surrounded by tall buildings from all sides. That is the trade-off for being in the middle of the city.
There were quite a few disappointments:
1. the gym is really inadequate --- just a few machines, and one all-around for weight training. 
2. The lobby can get quite crowded, and there is hardly any place to sit if you are waiting for guests --- the free wireless internet at the lobby makes it the station for people checking email of checking stuff on Facebook. 
3. I checked in quite early in the day, so I think housekeeping was not given enough time to clean up my room. I found a used razor in the bathtub -- it'll freak out the over-fuzzy, but if you choose to let this go, welcome to New York!",4,3,-1,1
"Excellent Location, Excellent Decor but Noisy
This is a great located hotel right on the Magnificent Mile, and walking distance to all the sites - Navy Pier, Millenium Park etc. The hotel rooms while small, are well appointed with large television, iPod dock etc and are nice in terms of decor. However the bathroom is a little old fashioned compared to the rest of the room and sound proofing is a definate issue in this hotel. The lobby bar is very nicely designed, and reception are proffessional, although a little stretched for staff at peak times.",3,4,1,1
"Horrible room, horrible experience
Decided to stay overnight while out in the city one evening recently and called the Personality Hotels group to book a room at one of their hotels for the night. I told them I needed to be near Union Square, so they suggested this hotel. They told me they had a room available, so when I arrived at the hotel minutes later by cab, the guy at the front desk said there were no rooms available without even looking it up in his computer. When I told him I was just told there was one available minutes ago, he then looked it up and sais ""Oh yes, we do have a room.""
So I booked the room, paid for it and went up to the room. When I got in there, the room was no more than a closet with no window to the outside world. It was incredibly hot and I couldn't find the AC unit. Then I tried to plug in my iphone into the iphone dock, but it wouldn't work. My phone was about to die and I needed a charge. I went back down to the front desk and said ""Where is the AC unit and why doesn't this iphone dock work?""
He said ""Oh, your room doesn't have any AC, and the iphone docks don't work in every room."" Really? So you charge a premium for terrible rooms like this? I asked him to find me a new iphone dock, but he said ""we are all out"".
I asked for a refund and told him I would find another hotel to stay at instead. He said he didn't know how to refund me, and that I would have to wait until the manager came in the next morning... well after I was to leave the hotel anyway. So, I was forced to stay in this sweltering shoebox of a room, in which the overhead fan didn't even work either.
Needless to say, I couldn't fall asleep in the stale heat of that room, so I ended up leaving the room at about 5am and walked around the neighborhood w/ San Fran's homeless crowd until the sun came up, then I checked out early. Horrible experience.",1,1,0,0
"Wonderful: new favorite
The Tai Pan Premier Water view room was fantastic. The hotel is wonderful, and was quite an experience. It's certainly expensive and not how I usually live, which perhaps made me appreciate it all the more. The Tai Pan Club amenities are a nice treat. It was a great place for a special, romantic weekend. (It is unfortunate that there are train tracks next door, but I thought other things about the hotel made up for that).",5,5,0,0
"Fabulous value for clean large room
Discovered Eastgate Towers partly due to TripAdvisor reviews. Our room was huge (Jr Ste) with full apartment size kitchen equipped with all the basics, clean & comfortable bed, living room, bathroom, 3 closests, desk area and basic amenities. The 39th St location makes this a great location convenient to public transport and one of NYC's main arteries (42nd St). One expects a tiny room from a NYC hotel but this is not the case at Eastgate Towers. It would be especially comfortable for a long-term stay. Staff was pleasant. This is a basic hotel that will exceed your expectations due to the value of the very clean and comfortable accommodations.",5,5,0,0
"Really good location, but tired rooms.
This was my first visit to new York.
We enjoyed the location and the staff were very helpful and efficient.
The room we had was small and quite tired looking, clean and quiet!.
Very reasonable for our five night stay.
I would say the location was worth it and a block away was the best food ever at the ""diner""!
Fabulous food, huge portions.
All in all I would go there again as it was inexpensive, clean with location on its side!",3,4,1,1
"Great Place To Stay!
This was our second trip to Chicago, and our second time staying at the Four Points. Last trip was as a couple, this time with our 2 kids (age 3 & 5). We stayed in an Extra Comfy room with double beds. We had hoped for a king bed, but the space worked out well for our family. The neighborhood felt classier this time - a dumpy hotel or apartment building across the street is now a boutique hotel. We love the attached hotel parking. The spaces are small, but the convenience of onside, non-valet parking was really nice. The hotel has 2 restaurants in the building, but on our short trip we didn't visit either. We did make use of the Trader Joes that is also in the building. The hotel pool was nice. It was small, but only 3'6"" at its deepest which meant our 5 year old was able to stand up on the 3' shallow end. We will definitely consider staying here again if our travels bring us back to Chicago!
We did have a bachelorette party in the room across and next to us on our second night. We were nervous, but remarkably the only noise we heard was the door opening and closing. That is very difficult to silence in any hotel, but I would say this hotel was great at isolating room to room noise!",5,5,0,0
"nice facility
This is a nice facility. It is a little too trendy for my taste, but this is where my meeting were held. So being less than excited to be at the Sax, I have to say they did a nice job and met my expectations. Rooms were clean and well furnished. Staff was friendly and effective. One critisim was $55/parking, other places (next door for one was $44/night)",4,4,0,0
"A tick in the box, but not worthy of superlatives
Forgive me for being disparaging about something which I know is an American institution, but the historical importance of the WA aside, it really is capable of being described as shockingly overrated. I think most people have articulated similar thoughts far better than I can, so I'll say the following...
Dates: 10/01/12 & 11/01/12
Rate Type: ADVANCE PURCHASE / Rate per night: 229.00 USD / Total for Stay per Room: Rate 458.00 USD / Taxes 74.56 USD / Total 532.56 USD / Total for Stay: 532.56 USD
The staff courtesy levels varied from poor to ok, but never quite reaching what I'd call 'good' much less 'excellent', considering it's a 4-5* (depending on where you look). If you're hoping to get treated individually, reset your expectations in advance and you'll be ok. You're one (or a group) amongst thousands and you'll be treated as such.
We were fortunate enough to be Hilton H Gold VIP or whatever the term is, so we received:
- complimentary room upgrade (can't compare to the level below, but I saw no evidence of anything warranting an 'upgraded room' tag)
- 4 complimentary drinks vouchers worth $20 each, and
- a 30% off voucher for the onsite Guerlain Spa for treatments over 50 mins (massages, basically). By the way - these are also available in the Guerlain shop simply by asking for one, if you plan on using the spa.
Since I had pre-advised by e-mail that were also celebrating our engagement, we received 2 additional cocktail vouchers and frankly, that was a generous gift on the basis that the hotel has no obligation to offer anyone anything for free...so for that we were grateful.
But here are the reasons I take issue with Waldorf=Astoria [sic].
1) The check-in really is shoddy for a 5* hotel. It's chaotic and understaffed for an hotel of this size
2) The room temperatures are set at 23c/73f throughout the entire hotel and cannot be adjusted from your in-room controls (why install a redundant temperature control gauge in there then, you ask?). After the first night sweltering in our room I went to reception the next day and was advised that the hotel 'climate' is controlled centrally. I asked how to reduce it and was advised that I could ""open the window"". Hmmm...first 5* query goes off in my head.
So there's your choice: 23c/73f (our house is usually set at 20c/68f), or whatever melange you get by opening the window and combining 23c with outside air temp at the time.
On this point I'd also mention that as a consequence during the night, we were both gasping for water and in the absence of anything else, I threw caution to the wind and cracked open 2 bottles of water from the MiniBar (schoolboy error, I know). When they subsequently applied a $20+tax per 300ml bottle charge to my bill, I took exception and brought it back to the reception desk. I'd have paid a 'reasonable' charge, but under the circumstances I felt aggrieved. What really made me laugh out loud was when the guy at the front desk looked indignant and explained to me that I had chosen their ""Premier"" water. I nodded knowingly (in that condescending way that apparently only Brits can do), as if I'd suddenly understood his explanation, and that $76/litre of water ($347/gallon) was remarkably good value!
Then I told him to remove it and stop wasting both our time. He did, but looked very hurt.
3) Without the vouchers we were fortunate to have received, you're looking at $18-24 + tax + tip per drink, which explains why the majority of people in the bars are corporate suits on an expense budget. Again I am conscious that being the W=A [sic], they feel justified in sifting out undesirables at the bar by having high bar prices, but it's as well to be forewarned.
It's an ok hotel, it really is. And if you've never seen art deco hotels like The Savoy, or you live out of the city/state/country and have always loved the images of Marilyn Munroe and JFK staying here in the 60s, then it's probably worth the tick in the box.
But if you've got a budget, want real value for money and are happy to just drop in and have a cocktail to take your photos, I'd suggest that NYC has far better places in which to stay for similar or less money. It's a tourist destination, not one in which I suspect many East Coast Americans would ether stay or would get excited about.
Oh - and I didn't mention it to my fiancee when we were there, but there were plenty of telltale signs that the maid had not cleaned the bathroom properly after the previous occupants had left. I leave that to your imagination, but I hate it when that happens and it immediately turns my stomach..
Hope this helps.",2,2,0,0
"Horrible
Great breakfast.. You got to make your own waffles which was quite an experience with my family. Great fitness room too, but the room I got was disgusting. Moth balls everywhere, moths everywhere, spiders all over the bathroom floor, and what really got me pissed was I saw a little nasty creepy crawly bug in my bed. And for that reason I will not go back to that dirty place nor recommend it to anyone I like. The lady came in, and made my bed, so if I saw that bug I'm sure she probably did too, and that's trifiling if she didn't even care. I don't care what anyone else says building 10 was just plain nasty.",1,1,0,0
"Nice room but parking is a challenge
Actually, I was pleasantly surprised with this room. Everyone in my group agreed the beds were so comfortable. The room, bathroom and bed was fresh and neat. However, like all of San Diego, the parking lot was small and unfriendly to large full size trucks. We will definitely stay here again.",4,4,0,0
"parking lot, not a hotel
This is a parking lot for people looking to fly out of Seattle, the owners charge $8 a day to park here. Sure you can rent a room, but you're lucky if the A/c works, and the tv has a remote, and the noisy neighbors let you sleep. Both rooms I looked at had cigarette burn marks on the night tables, and one even had a small plastic baggie with some odd crystal remains leftover inside. 
Location is great for the airport, but I didn't have anything really bad happen due to the locals.",1,2,1,1
"Moved rooms once should have moved twice.
Got in after close to ten hours of trains and plane rides. First room, not made up. Dirty linen on unmade bed pillows on the other. Bath room not cleaned. Okay went to the desk he couldn't get the key maker to work so I had to go back and the key passes so he could ours again. So new room. Thank God, literally, I thank God I did not push the door hard for the hinge on top of the door was unattached! It I had it would have hit me in the face!!!!!! Okay fine wasn't about to go and complain by this time so tired we just went to bed. 
This was a trip to see my graduate from Marine Corps Basic Training. The shuttle ran well except for the attitude of one drivers who made his frustration with some parents known when they didn't exactly do what he wanted. Terrible. 
I found this experience very short of what I expect from Howard Johnson. 
Debra E. Burrell",2,1,-1,1
"Avoid room 315!
I have never written a review on a hotel before, but after staying at The Mystic Hotel, I just felt other travelers needed to be warned. After reading many of the positive reviews, I was so excited to stay at the Mystic Hotel and booked months in advance of my trip to ensure a room there- however, after opening the door to our room (315) I was speechless, and not in a good way. The room looked unfinished, the white walls were very dirty and marked up, there was a hole in the wall around the the fire sprinkler, there was no sink in the bathroom - it was all the way in another corner of the room. It was also missing hotel room essentials like a clock and closet - this was not the hotel room and amenities that were promised online. My fiance joked that he felt like we were in an asylum. I thought this was going to be the worst of it, however, at midnight I woke up to a startling noise and people yelling. I couldn't figure out what it was until I pushed back the window curtain and realized that the window did not look onto the street outside, but rather it looked out onto a set of stairs and dumpster. Throughout the entire night people were yelling, running up and down the stairs dumping bottles into the dumpster (it's hard to see, but I attached a picture of what the view from our window was.) Needless to say, no sleep was had that night. In the morning my fiance called to complain and ask for another room. The staff was nice and switched us to a different room for our final night- knowing how bad 315 is, but they never did anything to reimburse us or make up for our terrible stay in 315. After the fact, I came online and saw other reviews mentioning complaints about 315 , knowing that the hotel is fully aware of how awful this room is and still continues to scam people by putting them in this room, I felt even more infuriated. Needless to say, it seems incredibly overpriced for what you get. There are many great hotels in San Francisco, The Mystic is definitely not one of them.",2,1,-1,1
"Fabulous hotel with super friendly staff
Designer hotel, many young people stay here, but also families. The service is fantastic compared to other hotels I've stayed at in NY. The room service guy was very quick to tell us that tip was automatically included, so we didn't have to give him anything in addition. There is a rooftop pool and sun deck, and a SPA and hair dresser. Also a nice restaurant. Anything you might need! Internet/wifi included in the price. Interesting and wide selection of choices in the mini bar of the room.",5,4,-1,1
"Love this hotel
I've stayed at the Palomar several times for both business and pleasure, alone and with my family. The staff is unfailingly welcoming and friendly and the vibe in the lobby inviting. The rooms are spacious and well appointed. If you have a dog you can bring it, but if you don't you won't feel in anyway intruded upon by others' pets. When my daughter has joined me she has enjoyed the pool. I'm a big Kimpton fan--they always do it right. The hotel is on a rather deserted strip, but you can walk to Westwood in about 15 minutes. Or, heck, it's L.A. what are you doing walking anyway? DRIVE!",5,5,0,0
"Avoid if possible
Awful facilities! Furnishing consisted of steel-framed beds, a shelf and a row of hooks- no closet, no chest of drawers, no desk, no table, no floor covering.
The security box wasn't working, and was never fixed.
I felt sorry for the folk on the ""front desk"", who were doing their best.",1,1,0,0
"5 stars for the staff and owner of this Super 8!
I was pleaslantly superised with my stay at the Super 8 Six Flags hotel. The entire staff was so friendly, they made my family and I feel right at home! The rooms were clean and the property was well maintained. This Super 8 is a best kept secert with very affordable rates in a great location!",4,5,1,1
"Old Stuff
Although quite good located, the Hotel is quite old stuff, with very small ""not so clean"" rooms.
Positive: FOC wifi access, small business center in the lobby area, happy-hour around 5pm (wine & cheese).",2,3,1,1
"Classy!
I worked in the hotel industry for a number of years and I'm very picky about where I stay. This hotel is absolutely fantastic! I've always gone to the restaurant and wanted to stay here but never had the chance. Since I'm moving close to this hotel, I decided to try it out. It is really classy...philosophy products in the rooms, wi-fi, huge flat screen tv, colorful furnishings., comfy beds, Very trendy and in a good area. Close to lite rail. Front desk people are very accommodating. Beautiful pool area. I'm impressed and highly recommend it! Very clean and room is spacious (I'm in a room with two beds). Love this place!!!!",5,5,0,0
"Good value, great location
Within walking distance of downtown. Very clean room with nice flat screen television and comfortable beds. Front desk very helpful in figuring out dining options. Breakfast had run out of coffee and the microwave in the room didn't work well enough to cook popcorn, but overall we are pleased with our visit and would come again.",3,4,1,1
"Nice Hotel
Hotel seemed new, very clean, nice room size. Excellent free breakfast including made to order omelettes, close to the Columbus Zoo. Well worth staying at.",4,4,0,0
"Beautiful, relaxing place to stay
The rooms are spacious and well-appointed but that is not the most beautiful and relaxing thing about this Hotel. The best thing about this hotel is the water streams and ponds and ducks living there. The pool area is great, the patio outside the pool is pretty, there is a game room for the kids (my teenagers loved it), and there is, of course, a full, made to order breakfast. Can't beat it!",5,5,0,0
"For Elvis fan = win !
I'm 31 and a big Elvis fan ... This place is awesome for this reason. All Elvis stuffs everywhere! The bar is called Jungle Room and he's very small. We booked a king suite and we got a clean and large room. Hotel needs a little refresh but our room was enough for the price.
Free breakfast is ok. Not a lot of choice but it can help if you're in a rush.
Staffs are amazing, funny and helpfull.
After 8pm it gets too quiet! It would be cool to have evening entertainment: band or signer. We learned too late that a site restaurant offered a show at night. 
Best location if you want to visit Graceland. Only 2 min walk from Graceland shuttle.
The neighborhood is not recommended at night. There is nothing and no good restaurant unless the Marlowes accessible by the cute pink phone in the lobby. Best BBQ in town!
---
English is not my first language :)",5,4,-1,1
"Disappointing
As a Hilton Honors member and a big booster for all of their hotels, I was so disappointed in my stay at this property. Don't get me wrong -- the staff was great and location good but the rooms and property -- not up to par. The building is old fashioned and a bit ragged. Obviously new soft goods (carpets, curtains and such) but the wall paint was worn and the furniture too. The bedroom was large with comfy linens and flat screen TV as one would expect but the bathroom (altho large) had a dinky little free-standing shower of the sort you'd find in an old-fashioned motel or cabin. (It was one of those frosted glass units with yucky looking walls and floor.) I might have forgiven that if the water pressure wasn't so poor -- it took twice as long just to rinse out my hair! I was glad that I was only staying one night. Complained at the front desk and a colleague,staying in another room, complained of the water pressure, too altho at least she had a tub with a shower.",3,2,-1,1
"Great stay Sheraton Chicago Towers!
A wonderful, stay, clean, room always kept tidy! Great location. Within walking distance to Magnificant Mile, and, the Navy Pier! Fireworks at the Navy Pier every Wed., and Sat. evening! The hotel is right on the river, off of the lake. Boats and kayaks going up and down all day. This place is so peaceful, yet, right in the middle of everything! The city tour bus is a great trip/purchase, as you can use these passes for 3 days, and get off and on to see attractions, eat, catch a show. Impressed that Chicago is such a clean city!",4,5,1,1
"Just Not a Good Experience
Checked-in for a one night stay after a long flight. Booked a room on the Starwood Preferred non-smoking floor. Unfortunately, the bathroom wasn't clean. Not terrible, but to the point where I had to wipe a few surfaces myself. Then early in the morning the phone rang twice (as if for a wake-up call, but there was no message - I had not requested a wake-up call). Then 10 minutes later the alarm clock in the room went off! Finally, when checking out the next morning, the line in the lobby grew very long and they just didn't seem the have the ability to add staff to help (even though plenty of bell staff, etc. seemed to be standing around).
Overall, not terrible - and the lobby seemed nice enough. But compared to other Westin properties in which I've stayed this one was definitely a tier below.",2,2,0,0
"Not Magnificent At All
What's a ""cool box""? Evidently it's a mini-fridge that's designed to stay at 50 degrees (per the sticker on it). Absurd. They'll bring a functional mini-fridge to your room if you ask for one four times, though. The walls are so thin I could introduce you to my neighbors and their wailing baby. There is no safe in the room, which is excusable, but there's also no drinking glass in the bathroom, which its NOT. I used to work at the hospital across the street, and even though there are sirens going to the ER all night, I highly recommend the cafeteria there (2nd fl, Feinberg building, open until 3 am). You'll need it when you realize there's no room service after breakfast. Hyatt shouldn't be charging 4-star rates for this property. Period.",2,1,-1,1
"The bliss spa it great
I never considered myself a spa kinda guy until my girlfriend (now ex) treated me to an incredible gift for my birthday weekend that changed my whole feeling on this matter. Before my stay here I had never been comfortable getting massages from anyone other than a girlfriend.",5,5,0,0
"Nice hotel but ask for a room in the back
This hotel is nice. It's in a good location, clean, well decorated and modern, and a good price. I was there on business and my travel preparer booked me in a king suite. The bed was awesome and it was a good size room. I'd probably give it 4 stars if it weren't for the noise. I'll admit I should have asked to switch rooms so shame on me but I figured I'd get used to the noises and I already unpacked so I figured I'd be fine...however, my room was at the front of the hotel and there is construction going on right across the street and they started promptly at 7:00 a.m. I mean promptly...
I am used to loud noises. When I travel to NYC I usually stay on Times Square so I understand NY noise but the construction was so loud. Even when I was awake it was near impossible to even just sit in the room and there's no way to sleep with it going on. I also wonder if the windows are the triple panel ones because even at night I could hear buses driving by. That wasn't a problem for me because I can sleep through that but it did make me wonder about the windows. I was on the 11th floor and I could still hear street noise. 
Like I said, I should have asked to switch rooms but I still feel like they should have said something to me when I checked in to give me a choice. If I still would have picked my original room then it really would've been my fault but I probably would have told them I'd take a smaller room in the back instead of dealing with the construction noise. 
I'll stay here again but I will make sure to ask for a room in the back. My co-worker stayed the same time as me and he didn't hear any of the noise but he said his room was smaller. 
I recommend the hotel but if you stay, ask for a room away from construction and you'll probably enjoy your stay.",3,3,0,0
"not impressed
We stayed one night over presidents weekend. Hotel is easy to find and in a good location. The pier and marina area behind the hotel is fun to walk at night or day and area in front was easy walk to gaslamp dist, shopping. 
The hotel lobby was very sterile. They have a business center that is run by ups? There is also a starbucks on property but it has very long lines. 
The hotel has a very nice pool area with outdoor eating, bar, hot tubs... that look inviting from pictures but is not resort like in person. 
The overall feel of the hotel reminded me of a very large convention hotel complex that tries to pass itself off as a nice place for a resort stay with the latter just not fitting the bill. 
Rooms. We were given a two double bed room on the 25th floor with a city view and small balcony with seating for two small chairs and an end table. The room itself was clean, basic and business sterile. Popcorn ceilings. Reminded me of something I would think was extra special in the early 90's. Bedding, furnishing and decor were of course updated but nothing special. Beds comfortable. 
We were especially tired from a morning at Disneyland and subsequent drive to San Diego and visit to a college. We checked into our room and surved the pool area. There is an area with a bar and outdoor seating/fire pits however this area was too crowded to eat so we ate along the pier someplace. Fun walk around the marina area. Came back to hotel to hot tub but I declined after having to move several beer bottles, plates of food, wet towels.. out of the way. 
I was very tired and looking forward to a good nights sleep after a busy day. There was a large group party in the room below us. It was only 9:30pm so I was not going to ruin their party by complaining of noise. The party was noisy but not out of control. You do hear the trains but that did not bother me enough to inturrupt my sleep. 
I had trouble getting to sleep, something I normally don't have a problem with, and awoke at midnight to extreem noise. The people in the room next to me were pounding on the walls, yelling at the party below me and shouting at the top of their lungs. I called and complained at 1am. It stopped for a few mins and then started back in again intermittently for the rest of the night. I'm not talking a noisy group of people here. I'm talking about men in their 20's screaming at the top of their lungs and pounding on walls. I got little sleep and was a wreck the next am. 
I did complain to the front desk. They appologized and comped our self park after I asked them to. They also offered us a late check out which I was unable to take them up on because we had to drive to Santa Monica. To their defense they did say that the party scene was not the norm and they had over 20 noise complaints that night. They said it is typically a great family place to stay. 
To be honest I would not stay here again even if I had a good nights sleep unless I had to for business and I did not pay for it. It was just too business convention and sterile with no real feel of resort to me. My opinion of this hotel may be slightly tainted on the negative side due to the crazy sleepless night which evidently is not the norm according to hotel staff.",3,3,0,0
"Not Worth the Money
I stayed here with 2 friends for 2 nights in May of 2012 before heading to Thousand Oaks for a wedding. We had all been to LA once before and wanted a place that was in a good location where we could relax. 
The location is good, depending on what you want to do. It is directly across from the Chinese Theater which is cool. We had rented a car and it was about a 10-15 minute drive to Beverly Hills and into downtown LA. 
The hotel is very trendy and nicely decorated. It also has a couple of bars, a club, and a bowling alley in it. When we checked in, we found out we had been upgraded to a suite. It was perfect for our needs - but our room may have been a bit cramped if we had not been upgraded. The bathroom in the suite was TINY. Definitely not more than one person in there at a time. 
The pool is great. We were there on a Thursday afternoon so it wasn't very crowded, but I can see it being hard to get a chair on the weekends. Food and drinks were also really good down there, but everything was pretty pricey. The crowd was pretty mixed and during the day it was low key and relaxing.
Other than eating at the pool, we did not eat on site at the hotel. There was a great breakfast place down the street that had breakfasts for $8. Everything in the hotel seemed pretty overpriced. We did order late night room service after a night of partying - but that was pretty pricey as well. 
One tip - check into the hotel and into the pool bar on foursquare. Checking into the hotel gets you free WIFI in the room and checking into the pool bar gets you 2 for 1 drinks. The waitress there didn't seem to know about the special, but we talked to the concierge and received drink tickets. 
The service is hit or miss. Some people are very helpful - others can't be bothered. I was expecting worse, and was surprised by the people who were nice and helpful. Parking is very expensive. We had a rental car and didn't want to risk parking in the garage across the street, but other reviewers have done that and not had a problem.
Overall, we had a good time at the Roosevelt, and the location is great. The pool is the highlight. Given the price, I am not sure that I would stay there again, but if I got a good deal I would.",3,3,0,0
"Location! Location! Location!
I am a mommy of a 4 yr old and a 5 month old. My husband and I were looking for a nice area we could take our little ones to, also traveling with our little chiuahuah. We weren't sure what hotel to book, but I can tell you I sure am glad my husband and I decided to go check them out personally before making a choice. We drove right to the Heritage hotel and we were sadly disappointed by what we saw. Near this hotel are a bunch of RV trailers that my husband could immediately tell that homeless people lived in. Near the hotel were run down apartments. My husband is in law enforcement. He said heck no we aren't staying here! There were so many homeless people walking around the area. I certainly didn't feel safe enough to take my chiuahuah outside to pee. If you have a family I don't recommend staying here, that is if you don't mind staying around a bunch of walking homeless people in the neighborhood.",2,1,-1,1
"Terrible Experience!!!!!!!!!!!!!!!!!!
My experience at the Renaissance was Terrible!!!!!!! I had a reservation set for a Saturday thur Monday. When I drove from South Carolina to finally het settled in my room I was told at check oh did any one contact you about our power outage? I said no! He continued to say we will have a power outage for the next two days. I came here for a surprise birthday weekend for my boyfriend and this was the start of a terrible stay! He told me I will give you free breakfast because of the outage but I already had breakfast figured into my bill, so he said they would transfer me over to the Mariott their sister hotel. I was so pissed but didnt have any other choice. We got to the Marriott to check in they told me my breakfast will not be in with the price any more because I receive military discount. So we went to the room walked in and the first thing that hit me was a molded scent. The room was nothing like I paid for at the Renaissance. It was soo much smaller... Sheets were molded and the cable kept losing signal during the playoffs... I will be writing a review for the Mariott also! When I did check out I was charged an extra $47.00 which they couldnt explain why it was charged to my account and then I check my bank statement and Rennaissance charged me $137.00 when I didnt even stay there. After going through about 3 people I finally got the manager and he didnt make it any better!! he said he would check on it to see if I could get my money back because I was charged for a no show fee. Which i was like how could you charge me that when you sent me to another hotel.. I then asked will I at least be comp a one night stay since I had to go through all of this mess that ruined my weekend he said no I dont see why I should!!! I will never stay at a Rennaisance or Marriott hotel again.. For almost $300 for 2 nights and i had to smell mold and ask for a microwave and refrigarator to be bought to the room and the cable kept losing the signal.. Never again and I would advise anyone else from staying at these hotels if you want to enjoy your hotel stay. Find somewhere esle..Horrible Customer Service!!!!!!!",1,1,0,0
"Great for a Baseball Game
The chain is reasonably predictable and generally gives fairly good value. However, the shuttle service ($5.00 for a return trip to Safeco Field) is a fantastic deal. We took an early shuttle and had a great dinner near the stadium. 
The hotel itself was reasonably clean and quiet but not particularly remarkable. Not the best Seattle neighbourhood, but not terrible either. Other reviewers have noted the scarcity of parking, but this did not prove to be too much of a problem for us.",4,4,0,0
"NASTY Customer Service. AVOID AT ALL COSTS
DO NOT stay at this hotel. I was charged an extra night just because their system had an error. If I did not check my credit card, I would not have realized about the extra charge.
The staff is extremely unpleasant, with the frontdesk personnel willing to argue with you if you have an issue with their hotel. I was staying in a room and needed to ask if they provide shower caps. I checked the hotel phone directory, and it had no number to the frontdesk, and I did not realized (since I am new to the USA) that I cannot call 411, which was stated to be the operator. I was charged for the 411 call, and I went down to discuss my case.
The lady on the reception counter argued with me, but in the end waive the charges, but then 1 month later, I see the charge on my credit card!
When I called in again, they demanded to know who gave me the waiver, and refused to honor their promise.
BAD HOTEL. AVOID AT ALL COSTS. You have been warned.",1,1,0,0
"ridiculously expensive and tiny rooms!
Very basic hotel - the rooms dont even have a safe! The hotel needs a serious facelift - especially the lobby! The room keys always kept resetting (not working!). They dont even gve you bottled water every day! Overall - a clean romm but thats about it!",2,3,1,1
"Perfect for the the budget traveller!!
I thoroughly enjoyed my time at this hotel during summer. Yes, the rooms got a little hot but the staff were incredibly accommodating and brought us a fan. The rooms were very clean. Staff very helpful. It's a 10 minute walk from 16th street mall, however some of the coolest places are actually off the back streets of this hotel (away from the touristy crap...although 16th street mall was great). If you're not a princess and don't mind interesting characters randomly chatting to you then this place is perfect.",4,4,0,0
"Excellent Location
Just ran my first marathon, San Diego, while staying here. Excellent location, central to everything. On Race Day morning the hotel served bagels with cream cheese and peanut butter; would definitely stay here next time I'm here.",4,5,1,1
"70's Throwback with Good Amenities
Stayed here for a business conference. Not chosen by me. Nor do I think I would choose to stay here if I was actually paying for it.
Located away from San Diego downtown, so a car is definitely needed if you want to see any of the sites in San Diego.
Service at the hotel was great, but the room decor was something from the 70's. As clean as possible, given the age of the rooms.
PROS: 
-Great pool and fitness area.
-Nice restaurant, with fairly decent food.
-Fun bar area
CONS:
-Age of the rooms
-Hot water: stayed in Tower 600, and had to run the shower for 15min each morning before getting hot water.
-Farther away from San Diego than I would have like
-Equipment for rental for water activities was older and rundown",3,3,0,0
"Poor quality hotel
I spent 6 days at this hotel. It looks okay in the pictures but in rality it is extremely low qaulity. I had to asks for a room with a safe as the room they gave did not have one. I was on the first floor and there was a high level of noise from the lobby. I haad to ask them to be quiet, people were so noisy. Next door to the hotel is a nightclub and we could hear the music at night. Concierge gave me wrong directions and was not very helpful. I will not stay here again.",2,2,0,0
"Nicely renovated rooms
My husband and I stayed here last month. The hotel is in a great location in Union Square, within walking distance to shopping, Chinatown, and public transport. Was a bit surprised upon arrival at how small and basic the lobby was because of the renovations. But once we got to our room we were very happy with it. The room is really nicely renovated, pretty spacious for a SF hotel, the bathroom was very nice also. Everything seems really new so it was especially nice. Great desk area for business travelers, very efficient use of space in the design of the room. The bed was really comfy but maybe a little too soft? May not be good if you have a bad back. The products in the bathroom such as the shampoo and lotion smelled great. :) Also had a lovely view of the city with the Coit Tower and the Transamerica pyramid building, and the bay in the distance. 
We didn't utilize any of the hotel amenities like the restaurants or gym..didn't even look at them since we were only there for three days and wanted to get out and explore San Fran. 
When we got to the airport on the way home I realized I had forgotten my ipad in the hotel safe! Can't believe I did that. The safe is a bit hidden in a cabinet so it's easy to forget, it's not in the closet like at a lot of other hotels. However I called the hotel and was immediately patched to the Hotel Security. A very nice man in Security sent someone to check the room and arranged to have the ipad FedEx'ed back to me. The hotel didn't pay for the shipping but it was my fault so I didn't expect them to. The ipad arrived and was packed up very well with bubble wrap. 
Overall we really enjoyed our stay at the Grand Hyatt.",4,4,0,0
"Outdated
Outdated rooms that smell old and musty. Switched rooms thinking it was just that one, but other room was just as bad. Terrible small bathroom. No coffee in room. $19.00 to rent a movie. Uncomfortable beds. One bartender for entire bar not sufficient. Guests were getting angry having to wait 20 min for a cocktail. $15.00 for parking. This hotel needs refurbishing. Too many newer nicer hotels in the area to choose from. Would never stay here again. Marriott down the street would be my choice next time.
Large rooms, nice lobby, friendly staff. Free wifi. Good location.",2,2,0,0
"Great motor in with easy access to Old Town & San Diego & Sea World
Only stayed one night but the staff were so helpful. We arrived hours before check in and they offered to hold our bags & again the next day until we left at 8.30pm even though we had to chk out by 10am. Rooms large and with full kitchen facilites if you wanted to cook but as Old Town with all it's restaurant was only across the road we didn't, Average breakfast. Straight across road from Amtrak and buses/trams to all of San Deigo which was great. Only 15 mins by local bus to Sea World. Very quiet rooms too. WiFi Free. Would definitely stay again. Thank you.",4,5,1,1
"Great experience.
What a great Experience. The front dest was very helpful and nice, shuttle was great and on time, room was very nice, and the service on my return trip to the hotel to pick up my car was excellent. They had my car parked right at the valet, hatch open to put my bags in and I was ready to go the second I stepped off the shuttle. I will definately stay there again if I need to take another flight out of Seattle.",5,5,0,0
"Great location in Old City
We recently spent one night at this hotel. The hotel occupies older townhouses in the old city of Philly. It is convenient to several great restauarants and bars(although the restaurant in the hotel came to us highly recommended as well, we did not eat there for dinner). Even though the hotel basically fronts 1-95, we heard absolutely no road noise in our room, although we did have an interior room. The decor was a bit dated in both the main lobby and the room but it was clean and comfortable. Front desk staff pleasant and friendly.
In a previous review I read some complaints about the parking lot next door but we had no issues. Car was parked and the attendant was polite (hotel rate $23).
Breakfast in the restaurant was complimentary and extensive(fresh fruit, cereal, eggs, waffles, toast, yogurt)definitely a nice bonus. Didn't try the bar although other reviews say it is good and it certainly appeared busy when we were there.",4,4,0,0
"Great Customer Services
I stay at this hotel quite frequently. The one stand out characteristic with this location is their stellar customer service, especially with respect to their Priority Club Crowne. I typically get Shaila at the reservation desk. Amazingly, we remembers me from the last trip and is always ready with a warm welcome.",5,5,0,0
"Nice hotel
I stayed here for 3 nights in early September for work. Overall, the hotel is a very nice hotel. The lobby is a sight to see, but otherwise, there is not really much that sets it apart. I had access to the executive lounge, which had a nice selection of beverages and decent appetizers in the evening as well as a nice continental breakfast in the morning.
The main problem I had was with elevators. There just didn't seem to be enough elevators for the size of the hotel. However, if you planned ahead a little bit (either leaving earlier than the ""rush hour"" or just giving yourself extra time), then it wasn't too much of an inconvenience.
I requested late check-out which the hotel staff was very accomodating about. Check-in and check-out was very quick for me, walking right up to the Hilton Honors desk each time.
There was a big conference at the hotel when I was also staying there, which probably contributed to my previously noted elevator comments. However, given what seemed to be a pretty full hotel, I found it to be very quiet and a great stay overall.
Overall, I would definitely stay here again. The location was fantastic, right in the heart of the loop with easy access to the ""L"" or to the cabs that typically sit right in front of the hotel.",4,4,0,0
"Like Brand New
Checked just as they were replacing the carpeting in the ENTIRE hotel. My room had just been finished and cleaned immaculately. Considering the work involved in doing this project the room was perfect. This location is very close to many restaurants and other attractions. Great place to stay and good value.",4,5,1,1
"Above and Beyond for Sandy!
Can't say enough about the responsiveness of the staff at the St. Gregory. We were in town for the Marine Corp Marathon and planned to stay over Sunday night. With the threat of hurricane Sandy approaching we decided to leave early. They waived the cost of the room for the night ( We didn't check out until 5pm.) Then in my rush to leave a forgot a number of items in the hotel closet. The housekeeping staff found them and shipped them to me- Even with the hurricane that week I got my things in 5 days- Incredible!! The location is great! We walked almost every where. THe MStreet Grill was delicious too! Awesome Burgers!!",5,5,0,0
"No room
We booked 2 double beds for the 4 of us and when we arrive they give us a queen bed for all of us and belived that was acceptable. We complained and they have us a fOld out bed free of charge (woah) which was only a single and the door didn't close. After persisting we weren't staying there, 3 hours later (midnight) they gave us a double room. It was a rediculuous wait for nothing!! But the room was clean and comfortable and breakfast was decent.",2,3,1,1
"Good location for tourist sites and for transport
This was the second last hotel on a two week tour from Las vegas to here (airport hotel on the last night). It was quite expensive, probably because there were lots of events in SF this week. Arrival was easier than some hotels, being outside the busy downtown area. There is not much point in keping a car when staying in San Francisco, so we used the ample short term parking until I returned it to the nearby Dollar depot at the Hyatt. Reception staff were quick and friendly despite quite busy. This is a low-rise hotel, and makes up for that by being quite sprawling. Our room was at the end of a very long corridor, but at least that means few people were passing late at night. The room was probably middle ranking of the seven we used in the holiday, nothing exceptional but quite adequate and comfortable. It was a good size, with aircon, fridge and flat tv. The aircon was a unit in the room which was too noisy and draughty to leave on at night, but in October it was not needed once the sun went down. There was minor wear and tear, but nothing that bothered us. The room layout was a but wierd - you could not see the TV from the sofa! One of the other hotels we stayed at solved this problem by having two large TVs, but here we just had to sit on the bed. Our room faced a busy road, so there was some noise at night. The location is good for seeing the seafront sights, and for various transport. There are two cable car termini nearby, where you can buy 1, 3 or 5 day tickets for all local public transport. The best way to get a cable car ride without waiting too long is from here early in the morning. Various buses and trams pass near the hotel, heading for the centre or along the seafront. It is walking distance to the ferries, and we also walked a bit further to North Beach (Italian resturants) and Chinatown. Breakfast at the hotel was good but exorbitantly expensive - more than we paid for some dinners. This didn't buy much staff attention, they were very slow at refilling coffee cups and worse with tea. We did not use the pool, but it seemed to be in a fairly small space at the side of the parking area.For our trip to the airport, we opted for the limousine with its fixed $55 price. Our idea of riding in style was somewhat spoiled by the Chinese driver spitting out of the window all the way! Take the normal cab until they change their limousine company.",3,3,0,0
"Comfortable boutique hotel right in Union Square
I found Hotel Abri for a conference at the Moscone Convention Center (4 blocks away through Union Square). It was one of the best decisions I've ever made to stay here. Right in the middle of all shopping and the cable car that takes you to Fisherman's Wharf. Staff were spectacular and super helpful.
I got there right in the middle of rain, and of course, forgot my umbrella. The staff were in tune with this, and were able to point me in the direction of the closest store with umbrellas so I wouldn't get too wet (not that this was hard since the hotel is next to everything shopping!)
I chose a room facing the street, which yes, there was some noise, as I was warned. But after living in many cities, the noise was not unreasonable. If you are not used to city life, do not choose a room facing the street.
The room was small, but comfy. The king bed was soft, and inviting. The bathroom redone to a modern taste. My only complaint was that there was not enough counter/shelf space for my toiletries around the sink. There is free wifi, and every outlet you could possibly need for all your electronics. There was also an ipod dock for your alarm.
Each afternoon, there is a ""cocktail"" waiting for you at the end of the front desk. On the weekend, it was a true cocktail. On the weekdays, just a nice fruity pick me up.
Oh, and if you have the chance to have the continental breakfast included in the room, don't bother. I went the first day, and it was a croissant with a small cup of fruit, juice or coffee. Not much. I'd probably go to the Subway next door and get one of their breakfast sandwiches.
Overall, I'd definitely stay there again when I go to SF again. It's around the corner from the cable car stop, and right next to the BART. Can't beat the location, great service, comfortable rooms...what more could you want?
(ps. I did notice there were some umbrellas by the door when the weather became better. Perhaps a few more umbrellas for the guests to borrow would have been nice)",5,4,-1,1
"Hard Rock Still Rocks
Just wanted to complement the Hard Rock staff on my recent stay. Even after a computer glitch that showed no reservation, they received me warmly at 11 p.m. on a cool night in April, found me a room, honored the conference rate, and gave me a free drink because ""I looked like I needed one"". Thanks Hard Rock!",5,5,0,0
"Debit Billing Nightmare
In general, the hotel is very nice. Stayed there recently for two nights. The staff was friendly and the rooms were nice. Food, though pricey, was good. Pricing was typical of the area. Rooms were nice and clean. The problems start after checking out. I intended to pay using a debit card and did so. Prior to making reservation I was assured by the hotel that they would not place any hold an the debit card other than for the actual charges for the room. What they actually did was add a couple of hundred to cover incidentals. Still not to big an issue. When we checked out, they charged the payment on a second transaction and left the hold on the card for the full mount even after they have been payed. After numerous calls to the hotel and the card company, it appears that their hold will be in place for 30 days! We've tried for about 5 days now to contact the billing department at the hotel but they never answer their phone and do not call you back. In this day and age, over eight hundred dollars held captive by a hotel who has been paid for thirty days has significant impacts. For myself and my fiance, it meant we spent the remainder of our time in L.A. very poor. Thanks LA Hotel.... This isn't an experience I would recommend for anyone.",1,2,1,1
"Great location, small rooms
I agree with all the other reviewers. The room is tiny and although it was adequate, clean and the hotel has location, location...it is next to a Marriot and it felt funny knowing that a hotel with no charm factor probably has a more spacious and better equipped room. There are also some real ""standard"" things I have come to expect in hotel rooms which were missing. It was difficult to apply makeup (and for my husband to shave) because there is no wall mounted magnifying mirror in the bathroom, Somehow the full wall mirror is recessed because of a shelf so it is really ""far away"". The walk in shower was lovely, but there was no grab bar....so it feels a little dangerous.
The hotel is so well located and in such a beautiful neighborhood. The hotel help is very friendly and tries to please...but the rooms are really ready for some reconfiguration even if the hotel ends up with substantially fewer rooms.",4,3,-1,1
"Great price and great property
Chose the hotel because of location to my meeting location and great online price. I admit I was a little worried about what I would find. I was delighted. Staff couldn't have been more helpful and friendly. Room was recently updated along with totally modernized bathroom. Public areas are spacious and breakfast buffet had lots of great choices. I will definitely stay again and highly recommend!",5,5,0,0
"Not what we'd expected
Having stayed in a couple of other Kimpton hotels, we were expecting a similar experience at the Serrano but I have to say we were a bit disappointed.
The hotel lobby looks great but we stayed in room 1212 and I have to say that it was frankly a little bit shabby and in need of a makeover. It just didn't feel that clean despite the fact that I saw the cleaner in action and I know she cleaned it thoroughly.
There was nothing worth mentioning about the room and to be honest the breakfast was pretty shabby too. The actual restaurant was very dark and miserable. It actually felt more like a hostel restaurant and they didn't have any wholewheat bread which isn't really acceptable for a hotel - especially when it's sister property, the Monaco, is located right next door and I'm sure they would have had some!
The staff were very friendly and the free wine in the lobby was great. It was also pretty central being close to Union Square but it was stil not a particularly enjoyable stay and I don't think I'd recommend this hotel.",3,2,-1,1
"Stay somewhere else
Wrote a review on the Le Meridian website and had a couple of responses from a manager at the hotel apologizing for the sub par experience at their hotel. The negative review has not been posted with their other reviews, a good way to keep their averages up. 
This was the suggested hotel for a wedding we were attending in Philadelphia. When we arrived there was a fairly long check in line, only one person behind the desk. The concierge, doing nothing and sitting right next to check in area, refused to help anyone with their check in. When we went to the elevator, our key card did not work and back to end of the line we went. During our stay there, only once did the key card work without assistance. It failed at the elevator or our room door on every other attempt. They couldn’t explain the problem and kept giving us new cards.
We ordered room service, which was good and arrived in a timely matter. Our surprise was when we wanted to sit and eat the meal. The room was so small, that we sat on the floor; it was the only space large enough for two people and the food. 
The bathroom door is dangerous. If you have children, this is not a hotel you want to stay at! It is a heavy rolling door, which could easily act as a guillotine. If that doesn’t get you, the door knob is a recessed space where a finger can easily get caught and slammed in the wall. I went to the wedding with a bag of ice on my hand.
The Bellman was very helpful, the most impressive person we met. He should run the place. When we returned to collect our luggage we were given the wrong bags. It was not the bellman who initially took our bags, but someone else. We went to check out, but again the line was very long, we just happily left the hotel instead. We will never return to this hotel.
This hotel could be very good, but the service leaves much to be desired. At this price point there many other, much better hotels in the area to stay at.",1,1,0,0
"Unless you're just going to pass out after a game-shop around before booking (Full Review- Long)
An actual review, hope it is helpful to some of you. A few weeks ago we took a road trip to Indy for a weekend getaway. When we go on weekend getaways we often book the first night in a room with a whirlpool tub, because after driving for 3+ hrs, few things feel as good as relaxing in a whirlpool tub to soothe your aching back. So, we were pleased to find this holiday inn express has whirlpool rooms and there was one available for a rate comparable to other downtown hotels (I believe it was $179 online before taxes/fees, etc.) 
We made the drive, and GPS had no problem finding the hotel, but we did go through some interesting areas, including dark alleys, to get to the parking lot. The parking lot was attached to the hotel, was reasonably well lit, and half-empty when we arrived at 9:00pm. We were also excited to see that the hotel is directly across the street from Lucas Stadium. Unfortunately, it appears that Lucas Stadium is the only non-industrial building within a considerable distance of the hotel. There is some sort of a pub around the corner, but it was closed, even though it was a weekend night and there were only large, nondescript industrial buildings and warehouses around, which didn't bode well for us as we were tired, hungry, and looking forward to checking in, having dinner and relaxing in the tub.
When we checked in we found out we would be charged an additional $12 to park in the hotel lot. I thought this was odd considering we were staying as paying guests overnight, and there was no event taking place at the stadium across the street, but I decided that $12 was reasonable to have our car stay in the adjoining lot, rather than having to drive around in the dark looking for someplace else to put it. (It should be noted however, that with the additional charge for parking, this hotel is priced within the range of nearby, nicer 4* hotels with free parking.) 
When we asked the clerk about getting dinner nearby, he referred us to a number of menus on the counter for places that delivered. Unfortunately, he explained, most of them had already closed because it was 9 PM, and there isn’t any place within walking, or a short driving distance to eat. This was a serious problem. I grabbed the list of restaurants and the menus, thanked the clerk, and went upstairs to the room. 
Our room was clean and nicely decorated in typical midrange hotel furnishings, had no odors, and plenty of seating. The whirlpool tub was large enough for two people, was clean, and in a separate nook. Out the window we could see the large, dark, brick behemoth that is Lucas Stadium, and soon found that from our room we were perfectly within earshot of a number of Harley motorcycles with open pipes, and several economy cars with bass bins in their trunks. By 2 AM, this began to really get old, however I eventually realized the reason why these gentlemen were driving in front of the hotel over and over and loudly revving their engines, and booming their subwoofers. In a manner similar to the activity of adolescent males attempting to break wind louder than each other, these people were conducting a sort of physics experiment in acoustics. You see, the hotel, is directly across the street from Lucas Stadium and forms an enormous corridor within which loud noises are contained, and sounds reverberate off of the two large buildings. And since the only things separating these two buildings are a narrow street and parking areas (one of which will cost you 12 bucks) there is nothing to obstruct, or reduce this noise. Since few things entertain a young male with an IQ on the far left side of the bell curve as much as making ridiculous amounts of noise yes, noise is a big problem. But not as big of a problem as finding something to eat…
After we got settled, we fired up the laptop, connected to wireless (which worked flawlessly) and began attempting to find a place that would feed us. In short, I will advise you that if you intend to stay at this hotel overnight, you MUST eat before you arrive (which will require you to be in Indianapolis before 8:30 PM) or bring a sack lunch, some granola bars, beef jerky, something... Marcos, Bazbeauxs, Donatos, and nearly everyplace else, stops delivery and closes by 9pm (How do these guys stay in business, really? If the owners of any of these places are ever heard complaining about sales/numbers being down, someone, please slap them in the head for me.) The remaining establishments: Hotbox, Indy all-night, and others have reviews on review sites can only nicely be described as ""mixed."" By the time we located a place that was open, and could deliver, whose drivers weren’t serial killers, it was after 10 and we were starving. We ordered from a large chain. Our thinking was that by ordering from a large, established, corporate chain, we would get a standard, unexciting, but nonthreatening, established, corporate food in a reasonable amount of time. We were wrong. The dominoes guy on the phone said our pizza would arrive in “26 to 36 minutes.” Not 25 to 37, but 26 to 36 minutes. The Dominoes delivery promptly arrived an hour and a half later. The ""pizza"" was cold, limp and gelatinous, and missing toppings we paid for, and the “boneless wings” were cold chicken nuggets with a plastic cup of orange, sour smelling liquid to dip them in. And what a deal for $25!
After choking down this ""food,"" we filled and fired up the whirlpool. The whirlpool was deep enough to submerge fully, and made plenty of noise, but the only jet that appeared to be displacing water was the one near my right foot. This was frustrating. Thankfully, my partner in crime figured out that the jets could be opened and closed individually. (Here's a hint, 10 counterclockwise turns of the whirlpool jet will open it.)
After a long soak, we headed to bed. The bed was firm, and the sheets were scratchy like unwashed and new, and like many hotels have decided to do these days, there were both firm and soft pillows provided, but all of them were smaller than standard pillows. I don't know who is responsible for placing these stupid little pillows in hotels, but I wish they would stop. If I wanted to sleep on toss pillows, I would stay home and sleep on the couch. (Actually, the pillows on the couch in the room were larger than the pillows on the bed.) I finally shoved three of the Chicklet pillows together, and tried to get some rest, because the Harley guys finally found something else to do, or someone else to annoy around 2:15 AM.
At 3:30 AM, after tossing and turning and removing each layer of bed linen one at a time, I realized I was uncomfortably warm. I had set the air conditioner on high cool earlier, but half-asleep, and now covered in sweat, I stumbled over to the air conditioner and realized that the air blowing into the room was warm. Despite of the complaints from the other side of the bed, I turned on the light and began fiddling with the AC. No matter what I did compressor would not kick on. Someone else previously had a problem with this air conditioner too, because the knob to adjust the temperature was stripped and came off in my hand, and the metal ac cover was loose. I hadn't noticed any problem with the air conditioner earlier, but now the heat in the room was unbearable. The thermometer on our portable ice chest read 82°. 
So, 3:45 in the morning, I pulled on my clothes and made my way to the front desk. I explained to the clerk that the air conditioner wasn't working, and that it was unbearably warm in the room. He explained that he had no other whirlpool rooms available, and offered me a fan. I explained that I didn't care what kind of room he had available, I just needed a room with a working air conditioner in order to get some sleep. Thankfully, he found us another room on the same floor. So, we packed up our stuff and dragged it to the other room, where the air conditioner was working and the room was cool. It dawned on me as I climbed into the new scratchy bed that we needed to find out what time check-out was, because we probably weren't going to get much sleep. I was extremely disappointed to find out that check out is 11 AM!
Four or Five hours later, I awoke to the sound of someone furiously pounding a fist on a door. “HOUSEKEEPING!!!” had arrived to clean a room across the hall. I covered my head with a Chicklet pillow, and tried to get more sleep, but it was no use. We slowly drank hotel room coffee, showered, got dressed and made our way downstairs. During our brief sleeping period, we had missed the “complimentary” breakfast, so we would need to go and seek out food yet again. This time however, we had a wonderful meal not too far from the hotel at a place called Patachou downtown. We had to pay to park in a garage, and walk three blocks in the rain, but our meals were excellent, and the service was even better.
So, recommendations in case you intend to stay at this hotel to see a game at Lucas Stadium (because there is absolutely no other reason to stay in this hotel, ever) include: eat someplace before you get here and/or bring some MRE’s or something that can be reconstituted with tap water from the sink or something, bring an adult sized pillow, bring earplugs, bring a fan, and try not to stay up too late because breakfast ends early and check out is at the crack of 11…",2,2,0,0
"Fabulous Stay - HGI Times Sq
I stayed at this wonderful hotel over President's Day W/E. Perfect location in NYC - close to everything...theatre, restaurants, port authority, etc. Rec'vd a welcoming email from guest svcs & very much appreciated the complementary breakfast for Hilton Honor members. Clean, comfy, free Wifi and the employees were very friendly/professional. I felt very special during my stay. Got a great rate too!!! This hotel will be on my favorite list for NYC. I would highly recommend this hotel and consideration if you are going to the Big Apple.",5,5,0,0
"Charming and Peaceful
I was traveling to stay in Palo Alto for 6 nights and wanted to see as much of San Francisco as I could in one afternoon and evening. The director of the business I work for recommended this little gem and it was just what I needed. It was only me, but it was off the main streets and away from the noise which is how I like it. Very very quiet and quaint place to spend the night sleeping. Fabulous customer service and I was able to walk from here all the way down through the financial district to the Ferry to go over to Sausalito. Breakfast was good and Subway access was a breeze even walking there with all my luggage. Check this place out. If, after you stay one night you'd rather go for the corporate feel then more power to you. I will stay here again.",4,5,1,1
"I love this place but they let me down
I've stayed here many times and haven't been disappointed - until now. I read earlier reviews that addressed a problem with the water. When I checked in I asked if there were any problems with the water. I was told no. The next night we returned from dinner to find two water bottles and a note. The water was going to be turned off from 11:30 pm to 4:30 am. Ok. Not ideal but what are you going to do? Got up at 6am and still no water. By 8am water was on. We neglected to check and see if the HOT water was on. Now it's 9:30 am. I am grimey and need to check out. NOT happy. Last night when I saw the letter I thought to myself ""Take a shower now."" Stupidly, I believed the letter. Now I have to wait until i get home at 9pm tonight to shower. Ugh. 
The service here is excellent. No complaints there. The breakfast that's included with our room is mediocre. I sent my husband out to get Starbucks today rather than eat the breakfast. We found it very salty.",3,2,-1,1