Daily Papers

Query understanding is a fundamental problem in information retrieval (IR), which has attracted continuous attention through the past decades. Many different tasks have been proposed for understanding users' search queries, e.g., query classification or query clustering. However, it is not that precise to understand a search query at the intent class/cluster level due to the loss of many detailed information. As we may find in many benchmark datasets, e.g., TREC and SemEval, queries are often associated with a detailed description provided by human annotators which clearly describes its intent to help evaluate the relevance of the documents. If a system could automatically generate a detailed and precise intent description for a search query, like human annotators, that would indicate much better query understanding has been achieved. In this paper, therefore, we propose a novel Query-to-Intent-Description (Q2ID) task for query understanding. Unlike those existing ranking tasks which leverage the query and its description to compute the relevance of documents, Q2ID is a reverse task which aims to generate a natural language intent description based on both relevant and irrelevant documents of a given query. To address this new task, we propose a novel Contrastive Generation model, namely CtrsGen for short, to generate the intent description by contrasting the relevant documents with the irrelevant documents given a query. We demonstrate the effectiveness of our model by comparing with several state-of-the-art generation models on the Q2ID task. We discuss the potential usage of such Q2ID technique through an example application.

Query rewriting aims to generate a new query that can complement the original query to improve the information retrieval system. Recent studies on query rewriting, such as query2doc (Q2D), query2expand (Q2E) and querey2cot (Q2C), rely on the internal knowledge of Large Language Models (LLMs) to generate a relevant passage to add information to the query. Nevertheless, the efficacy of these methodologies may markedly decline in instances where the requisite knowledge is not encapsulated within the model's intrinsic parameters. In this paper, we propose a novel structured query rewriting method called Crafting the Path tailored for retrieval systems. Crafting the Path involves a three-step process that crafts query-related information necessary for finding the passages to be searched in each step. Specifically, the Crafting the Path begins with Query Concept Comprehension, proceeds to Query Type Identification, and finally conducts Expected Answer Extraction. Experimental results show that our method outperforms previous rewriting methods, especially in less familiar domains for LLMs. We demonstrate that our method is less dependent on the internal parameter knowledge of the model and generates queries with fewer factual inaccuracies. Furthermore, we observe that Crafting the Path has less latency compared to the baselines.

In task-oriented dialogue systems, intent detection is crucial for interpreting user queries and providing appropriate responses. Existing research primarily addresses simple queries with a single intent, lacking effective systems for handling complex queries with multiple intents and extracting different intent spans. Additionally, there is a notable absence of multilingual, multi-intent datasets. This study addresses three critical tasks: extracting multiple intent spans from queries, detecting multiple intents, and developing a multi-lingual multi-label intent dataset. We introduce a novel multi-label multi-class intent detection dataset (MLMCID-dataset) curated from existing benchmark datasets. We also propose a pointer network-based architecture (MLMCID) to extract intent spans and detect multiple intents with coarse and fine-grained labels in the form of sextuplets. Comprehensive analysis demonstrates the superiority of our pointer network-based system over baseline approaches in terms of accuracy and F1-score across various datasets.

As information retrieval systems continue to evolve, accurate evaluation and benchmarking of these systems become pivotal. Web search datasets, such as MS MARCO, primarily provide short keyword queries without accompanying intent or descriptions, posing a challenge in comprehending the underlying information need. This paper proposes an approach to augmenting such datasets to annotate informative query descriptions, with a focus on two prominent benchmark datasets: TREC-DL-21 and TREC-DL-22. Our methodology involves utilizing state-of-the-art LLMs to analyze and comprehend the implicit intent within individual queries from benchmark datasets. By extracting key semantic elements, we construct detailed and contextually rich descriptions for these queries. To validate the generated query descriptions, we employ crowdsourcing as a reliable means of obtaining diverse human perspectives on the accuracy and informativeness of the descriptions. This information can be used as an evaluation set for tasks such as ranking, query rewriting, or others.

Novel intent discovery automates the process of grouping similar messages (questions) to identify previously unknown intents. However, current research focuses on publicly available datasets which have only the question field and significantly differ from real-life datasets. This paper proposes methods to improve the intent discovery pipeline deployed in a large e-commerce platform. We show the benefit of pre-training language models on in-domain data: both self-supervised and with weak supervision. We also devise the best method to utilize the conversational structure (i.e., question and answer) of real-life datasets during fine-tuning for clustering tasks, which we call Conv. All our methods combined to fully utilize real-life datasets give up to 33pp performance boost over state-of-the-art Constrained Deep Adaptive Clustering (CDAC) model for question only. By comparison CDAC model for the question data only gives only up to 13pp performance boost over the naive baseline.

Google users have different intents from their queries such as acquiring information, buying products, comparing or simulating services, looking for products, and so on. Understanding the right intention of users helps to provide i) better content on web pages from the Search Engine Optimization (SEO) perspective and ii) more user-satisfying results from the search engine perspective. In this study, we aim to identify the user query's intent by taking advantage of Google results and machine learning methods. Our proposed approach is a clustering model that exploits some features to detect query's intent. A list of keywords extracted from the clustered queries is used to identify the intent of a new given query. Comparing the clustering results with the intents predicted by filtered keywords show the efficiency of the extracted keywords for detecting intents.

Task-oriented dialog systems need to know when a query falls outside their range of supported intents, but current text classification corpora only define label sets that cover every example. We introduce a new dataset that includes queries that are out-of-scope---i.e., queries that do not fall into any of the system's supported intents. This poses a new challenge because models cannot assume that every query at inference time belongs to a system-supported intent class. Our dataset also covers 150 intent classes over 10 domains, capturing the breadth that a production task-oriented agent must handle. We evaluate a range of benchmark classifiers on our dataset along with several different out-of-scope identification schemes. We find that while the classifiers perform well on in-scope intent classification, they struggle to identify out-of-scope queries. Our dataset and evaluation fill an important gap in the field, offering a way of more rigorously and realistically benchmarking text classification in task-driven dialog systems.

Doc2Query -- the process of expanding the content of a document before indexing using a sequence-to-sequence model -- has emerged as a prominent technique for improving the first-stage retrieval effectiveness of search engines. However, sequence-to-sequence models are known to be prone to "hallucinating" content that is not present in the source text. We argue that Doc2Query is indeed prone to hallucination, which ultimately harms retrieval effectiveness and inflates the index size. In this work, we explore techniques for filtering out these harmful queries prior to indexing. We find that using a relevance model to remove poor-quality queries can improve the retrieval effectiveness of Doc2Query by up to 16%, while simultaneously reducing mean query execution time by 23% and cutting the index size by 33%. We release the code, data, and a live demonstration to facilitate reproduction and further exploration at https://github.com/terrierteam/pyterrier_doc2query.

Context: Recent research indicates that Web queries written by software developers are not very successful in retrieving relevant results, performing measurably worse compared to general purpose Web queries. Most approaches up to this point have addressed this problem with software engineering-specific automated query reformulation techniques, which work without developer involvement but are limited by the content of the original query. In other words, these techniques automatically improve the existing query but can not contribute new, previously unmentioned, concepts. Objective: In this paper, we propose a technique to guide software developers in manually improving their own Web search queries. We examine a conversational approach that follows unsuccessful queries with a clarification question aimed at eliciting additional query terms, thus providing to the developer a clear dimension along which the query could be improved. Methods: We describe a set of clarification questions derived from a corpus of software developer queries and a neural approach to recommending them for a newly issued query. Results: Our evaluation indicates that the recommendation technique is accurate, predicting a valid clarification question 80% of the time and outperforms simple baselines, as well as, state-of-the-art Learning To Rank (LTR) baselines. Conclusion: As shown in the experimental results, the described approach is capable at recommending appropriate clarification questions to software developers and considered useful by a sample of developers ranging from novices to experienced professionals.

Conversational search seeks to retrieve relevant passages for the given questions in Conversational QA (ConvQA). Questions in ConvQA face challenges such as omissions and coreferences, making it difficult to obtain desired search results. Conversational Query Reformulation (CQR) transforms these current queries into de-contextualized forms to resolve these issues. However, existing CQR methods focus on rewriting human-friendly queries, which may not always yield optimal search results for the retriever. To overcome this challenge, we introduce GuideCQR, a framework that utilizes guided documents to refine queries, ensuring that they are optimal for retrievers. Specifically, we augment keywords, generate expected answers from the re-ranked documents, and unify them with the filtering process. Experimental results show that queries enhanced by guided documents outperform previous CQR methods. Especially, GuideCQR surpasses the performance of Large Language Model (LLM) prompt-powered approaches and demonstrates the importance of the guided documents in formulating retriever-friendly queries across diverse setups.

Query reformulation is a well-known problem in Information Retrieval (IR) aimed at enhancing single search successful completion rate by automatically modifying user's input query. Recent methods leverage Large Language Models (LLMs) to improve query reformulation, but often generate limited and redundant expansions, potentially constraining their effectiveness in capturing diverse intents. In this paper, we propose GenCRF: a Generative Clustering and Reformulation Framework to capture diverse intentions adaptively based on multiple differentiated, well-generated queries in the retrieval phase for the first time. GenCRF leverages LLMs to generate variable queries from the initial query using customized prompts, then clusters them into groups to distinctly represent diverse intents. Furthermore, the framework explores to combine diverse intents query with innovative weighted aggregation strategies to optimize retrieval performance and crucially integrates a novel Query Evaluation Rewarding Model (QERM) to refine the process through feedback loops. Empirical experiments on the BEIR benchmark demonstrate that GenCRF achieves state-of-the-art performance, surpassing previous query reformulation SOTAs by up to 12% on nDCG@10. These techniques can be adapted to various LLMs, significantly boosting retriever performance and advancing the field of Information Retrieval.

Query Reformulation (QR) is a set of techniques used to transform a user's original search query to a text that better aligns with the user's intent and improves their search experience. Recently, zero-shot QR has been a promising approach due to its ability to exploit knowledge inherent in large language models. Inspired by the success of ensemble prompting strategies which have benefited other tasks, we investigate if they can improve query reformulation. In this context, we propose two ensemble-based prompting techniques, GenQREnsemble and GenQRFusion which leverage paraphrases of a zero-shot instruction to generate multiple sets of keywords to improve retrieval performance ultimately. We further introduce their post-retrieval variants to incorporate relevance feedback from a variety of sources, including an oracle simulating a human user and a "critic" LLM. We demonstrate that an ensemble of query reformulations can improve retrieval effectiveness by up to 18% on nDCG@10 in pre-retrieval settings and 9% on post-retrieval settings on multiple benchmarks, outperforming all previously reported SOTA results. We perform subsequent analyses to investigate the effects of feedback documents, incorporate domain-specific instructions, filter reformulations, and generate fluent reformulations that might be more beneficial to human searchers. Together, the techniques and the results presented in this paper establish a new state of the art in automated query reformulation for retrieval and suggest promising directions for future research.

The tasks of out-of-domain (OOD) intent discovery and generalized intent discovery (GID) aim to extend a closed intent classifier to open-world intent sets, which is crucial to task-oriented dialogue (TOD) systems. Previous methods address them by fine-tuning discriminative models. Recently, although some studies have been exploring the application of large language models (LLMs) represented by ChatGPT to various downstream tasks, it is still unclear for the ability of ChatGPT to discover and incrementally extent OOD intents. In this paper, we comprehensively evaluate ChatGPT on OOD intent discovery and GID, and then outline the strengths and weaknesses of ChatGPT. Overall, ChatGPT exhibits consistent advantages under zero-shot settings, but is still at a disadvantage compared to fine-tuned models. More deeply, through a series of analytical experiments, we summarize and discuss the challenges faced by LLMs including clustering, domain-specific understanding, and cross-domain in-context learning scenarios. Finally, we provide empirical guidance for future directions to address these challenges.

This paper addresses the limitations of traditional keyword-based search in understanding user intent and introduces a novel hybrid search approach that leverages the strengths of non-semantic search engines, Large Language Models (LLMs), and embedding models. The proposed system integrates keyword matching, semantic vector embeddings, and LLM-generated structured queries to deliver highly relevant and contextually appropriate search results. By combining these complementary methods, the hybrid approach effectively captures both explicit and implicit user intent.The paper further explores techniques to optimize query execution for faster response times and demonstrates the effectiveness of this hybrid search model in producing comprehensive and accurate search outcomes.

Interactions with large language models (LLMs) often yield long and detailed responses, leveraging both parametric knowledge and retrieval-augmented generation (RAG). While these responses can provide rich insights, they often include redundant or less engaging content not aligned with user interests. This issue becomes apparent when users specify particular subtopics to include or exclude -- termed coverage-conditioned (C^2) queries -- as LLMs often struggle to provide tailored responses. To address this challenge, we investigate the role of query outlines, sequences of subqueries designed to guide LLMs in generating responses that meet specific user requirements. To systematically create and evaluate these outlines, we introduce QTree, a dataset of 10K hierarchical sets of information-seeking subqueries that define structured boundaries for outline creation and evaluation in C^2 scenarios. Additionally, we develop QPlanner, a 7B language model trained to generate customized outlines within boundaries of QTree. We evaluate the effectiveness of the generated outlines through automatic and human judgements, focusing on their impact within retrieval-augmented generation (RAG) systems. Experimental results demonstrate that QPlanner, especially when trained with alignment techniques like DPO, generates higher-quality outlines that better fulfill diverse user needs.

Conversational Query Reformulation (CQR) has significantly advanced in addressing the challenges of conversational search, particularly those stemming from the latent user intent and the need for historical context. Recent works aimed to boost the performance of CRQ through alignment. However, they are designed for one specific retrieval system, which potentially results in poor generalization. To overcome this limitation, we present a novel framework AdaCQR. By aligning reformulation models with both term-based and semantic-based retrieval systems, AdaCQR enhances the generalizability of information-seeking queries across diverse retrieval environments through a dual-phase training strategy. We also developed two effective approaches for acquiring superior labels and diverse input candidates, boosting the efficiency and robustness of the framework. Experimental evaluations on the TopiOCQA and QReCC datasets demonstrate that AdaCQR significantly outperforms existing methods, offering both quantitative and qualitative improvements in conversational query reformulation.

Existing question answering (QA) datasets are no longer challenging to most powerful Large Language Models (LLMs). Traditional QA benchmarks like TriviaQA, NaturalQuestions, ELI5 and HotpotQA mainly study ``known unknowns'' with clear indications of both what information is missing, and how to find it to answer the question. Hence, good performance on these benchmarks provides a false sense of security. A yet unmet need of the NLP community is a bank of non-factoid, multi-perspective questions involving a great deal of unclear information needs, i.e. ``unknown uknowns''. We claim we can find such questions in search engine logs, which is surprising because most question-intent queries are indeed factoid. We present Researchy Questions, a dataset of search engine queries tediously filtered to be non-factoid, ``decompositional'' and multi-perspective. We show that users spend a lot of ``effort'' on these questions in terms of signals like clicks and session length, and that they are also challenging for GPT-4. We also show that ``slow thinking'' answering techniques, like decomposition into sub-questions shows benefit over answering directly. We release sim 100k Researchy Questions, along with the Clueweb22 URLs that were clicked.

Intent detection and slot filling are important tasks in spoken and natural language understanding. However, Vietnamese is a low-resource language in these research topics. In this paper, we present the first public intent detection and slot filling dataset for Vietnamese. In addition, we also propose a joint model for intent detection and slot filling, that extends the recent state-of-the-art JointBERT+CRF model with an intent-slot attention layer to explicitly incorporate intent context information into slot filling via "soft" intent label embedding. Experimental results on our Vietnamese dataset show that our proposed model significantly outperforms JointBERT+CRF. We publicly release our dataset and the implementation of our model at: https://github.com/VinAIResearch/JointIDSF

With increasing demand for and adoption of virtual assistants, recent work has investigated ways to accelerate bot schema design through the automatic induction of intents or the induction of slots and dialogue states. However, a lack of dedicated benchmarks and standardized evaluation has made progress difficult to track and comparisons between systems difficult to make. This challenge track, held as part of the Eleventh Dialog Systems Technology Challenge, introduces a benchmark that aims to evaluate methods for the automatic induction of customer intents in a realistic setting of customer service interactions between human agents and customers. We propose two subtasks for progressively tackling the automatic induction of intents and corresponding evaluation methodologies. We then present three datasets suitable for evaluating the tasks and propose simple baselines. Finally, we summarize the submissions and results of the challenge track, for which we received submissions from 34 teams.

In this paper, we present a prompting framework called LLMCS that leverages large language models, such as code-davinci-002 of GPT-3, to perform few-shot conversational query rewriting for conversational search. We explore three prompting methods to generate multiple query rewrites and hypothetical responses, and propose aggregating them into an integrated representation that can robustly represent the user's real contextual search intent. Experimental results on two conversational search datasets, including CAst-19 and CAsT-20, show that our approach achieves significant improvements in search effectiveness over existing baselines and manual rewrites. Notably, LLMCS can significantly outperform the state-of-the-art baselines by up to +5.9\% and +32.9\% w.r.t. NDCG@3 on CAsT-19 and CAsT-20, highlighting the vast potential of large language models for conversational search. Our code will be released at https://github.com/kyriemao/LLMCS.

The goal of this work is to build conversational Question Answering (QA) interfaces for the large body of domain-specific information available in FAQ sites. We present DoQA, a dataset with 2,437 dialogues and 10,917 QA pairs. The dialogues are collected from three Stack Exchange sites using the Wizard of Oz method with crowdsourcing. Compared to previous work, DoQA comprises well-defined information needs, leading to more coherent and natural conversations with less factoid questions and is multi-domain. In addition, we introduce a more realistic information retrieval(IR) scenario where the system needs to find the answer in any of the FAQ documents. The results of an existing, strong, system show that, thanks to transfer learning from a Wikipedia QA dataset and fine tuning on a single FAQ domain, it is possible to build high quality conversational QA systems for FAQs without in-domain training data. The good results carry over into the more challenging IR scenario. In both cases, there is still ample room for improvement, as indicated by the higher human upperbound.

Query expansion plays a crucial role in information retrieval, which aims to bridge the semantic gap between queries and documents to improve matching performance. This paper introduces LLM-QE, a novel approach that leverages Large Language Models (LLMs) to generate document-based query expansions, thereby enhancing dense retrieval models. Unlike traditional methods, LLM-QE designs both rank-based and answer-based rewards and uses these reward models to optimize LLMs to align with the ranking preferences of both retrievers and LLMs, thus mitigating the hallucination of LLMs during query expansion. Our experiments on the zero-shot dense retrieval model, Contriever, demonstrate the effectiveness of LLM-QE, achieving an improvement of over 8%. Furthermore, by incorporating answer-based reward modeling, LLM-QE generates more relevant and precise information related to the documents, rather than simply producing redundant tokens to maximize rank-based rewards. Notably, LLM-QE also improves the training process of dense retrievers, achieving a more than 5% improvement after fine-tuning. All codes are available at https://github.com/NEUIR/LLM-QE.

Discovering the intended items of user queries from a massive repository of items is one of the main goals of an e-commerce search system. Relevance prediction is essential to the search system since it helps improve performance. When online serving a relevance model, the model is required to perform fast and accurate inference. Currently, the widely used models such as Bi-encoder and Cross-encoder have their limitations in accuracy or inference speed respectively. In this work, we propose a novel model called the Entity-Based Relevance Model (EBRM). We identify the entities contained in an item and decompose the QI (query-item) relevance problem into multiple QE (query-entity) relevance problems; we then aggregate their results to form the QI prediction using a soft logic formulation. The decomposition allows us to use a Cross-encoder QE relevance module for high accuracy as well as cache QE predictions for fast online inference. Utilizing soft logic makes the prediction procedure interpretable and intervenable. We also show that pretraining the QE module with auto-generated QE data from user logs can further improve the overall performance. The proposed method is evaluated on labeled data from e-commerce websites. Empirical results show that it achieves promising improvements with computation efficiency.

Enhancing Language Models' (LMs) ability to understand purchase intentions in E-commerce scenarios is crucial for their effective assistance in various downstream tasks. However, previous approaches that distill intentions from LMs often fail to generate meaningful and human-centric intentions applicable in real-world E-commerce contexts. This raises concerns about the true comprehension and utilization of purchase intentions by LMs. In this paper, we present IntentionQA, a double-task multiple-choice question answering benchmark to evaluate LMs' comprehension of purchase intentions in E-commerce. Specifically, LMs are tasked to infer intentions based on purchased products and utilize them to predict additional purchases. IntentionQA consists of 4,360 carefully curated problems across three difficulty levels, constructed using an automated pipeline to ensure scalability on large E-commerce platforms. Human evaluations demonstrate the high quality and low false-negative rate of our benchmark. Extensive experiments across 19 language models show that they still struggle with certain scenarios, such as understanding products and intentions accurately, jointly reasoning with products and intentions, and more, in which they fall far behind human performances. Our code and data are publicly available at https://github.com/HKUST-KnowComp/IntentionQA.

We present Contextual Query Rewrite (CQR) a dataset for multi-domain task-oriented spoken dialogue systems that is an extension of the Stanford dialog corpus (Eric et al., 2017a). While previous approaches have addressed the issue of diverse schemas by learning candidate transformations (Naik et al., 2018), we instead model the reference resolution task as a user query reformulation task, where the dialog state is serialized into a natural language query that can be executed by the downstream spoken language understanding system. In this paper, we describe our methodology for creating the query reformulation extension to the dialog corpus, and present an initial set of experiments to establish a baseline for the CQR task. We have released the corpus to the public [1] to support further research in this area.

The integration of Retrieval-Augmented Generation (RAG) with Multimodal Large Language Models (MLLMs) has revolutionized information retrieval and expanded the practical applications of AI. However, current systems struggle in accurately interpreting user intent, employing diverse retrieval strategies, and effectively filtering unintended or inappropriate responses, limiting their effectiveness. This paper introduces Contextual Understanding and Enhanced Search with MLLM (CUE-M), a novel multimodal search framework that addresses these challenges through a multi-stage pipeline comprising image context enrichment, intent refinement, contextual query generation, external API integration, and relevance-based filtering. CUE-M incorporates a robust filtering pipeline combining image-based, text-based, and multimodal classifiers, dynamically adapting to instance- and category-specific concern defined by organizational policies. Evaluations on a multimodal Q&A dataset and a public safety benchmark demonstrate that CUE-M outperforms baselines in accuracy, knowledge integration, and safety, advancing the capabilities of multimodal retrieval systems.

Query-document relevance prediction is a critical problem in Information Retrieval systems. This problem has increasingly been tackled using (pretrained) transformer-based models which are finetuned using large collections of labeled data. However, in specialized domains such as e-commerce and healthcare, the viability of this approach is limited by the dearth of large in-domain data. To address this paucity, recent methods leverage these powerful models to generate high-quality task and domain-specific synthetic data. Prior work has largely explored synthetic data generation or query generation (QGen) for Question-Answering (QA) and binary (yes/no) relevance prediction, where for instance, the QGen models are given a document, and trained to generate a query relevant to that document. However in many problems, we have a more fine-grained notion of relevance than a simple yes/no label. Thus, in this work, we conduct a detailed study into how QGen approaches can be leveraged for nuanced relevance prediction. We demonstrate that -- contrary to claims from prior works -- current QGen approaches fall short of the more conventional cross-domain transfer-learning approaches. Via empirical studies spanning 3 public e-commerce benchmarks, we identify new shortcomings of existing QGen approaches -- including their inability to distinguish between different grades of relevance. To address this, we introduce label-conditioned QGen models which incorporates knowledge about the different relevance. While our experiments demonstrate that these modifications help improve performance of QGen techniques, we also find that QGen approaches struggle to capture the full nuance of the relevance label space and as a result the generated queries are not faithful to the desired relevance label.

Building conversational systems in new domains and with added functionality requires resource-efficient models that work under low-data regimes (i.e., in few-shot setups). Motivated by these requirements, we introduce intent detection methods backed by pretrained dual sentence encoders such as USE and ConveRT. We demonstrate the usefulness and wide applicability of the proposed intent detectors, showing that: 1) they outperform intent detectors based on fine-tuning the full BERT-Large model or using BERT as a fixed black-box encoder on three diverse intent detection data sets; 2) the gains are especially pronounced in few-shot setups (i.e., with only 10 or 30 annotated examples per intent); 3) our intent detectors can be trained in a matter of minutes on a single CPU; and 4) they are stable across different hyperparameter settings. In hope of facilitating and democratizing research focused on intention detection, we release our code, as well as a new challenging single-domain intent detection dataset comprising 13,083 annotated examples over 77 intents.

Formulating selective information needs results in queries that implicitly specify set operations, such as intersection, union, and difference. For instance, one might search for "shorebirds that are not sandpipers" or "science-fiction films shot in England". To study the ability of retrieval systems to meet such information needs, we construct QUEST, a dataset of 3357 natural language queries with implicit set operations, that map to a set of entities corresponding to Wikipedia documents. The dataset challenges models to match multiple constraints mentioned in queries with corresponding evidence in documents and correctly perform various set operations. The dataset is constructed semi-automatically using Wikipedia category names. Queries are automatically composed from individual categories, then paraphrased and further validated for naturalness and fluency by crowdworkers. Crowdworkers also assess the relevance of entities based on their documents and highlight attribution of query constraints to spans of document text. We analyze several modern retrieval systems, finding that they often struggle on such queries. Queries involving negation and conjunction are particularly challenging and systems are further challenged with combinations of these operations.

Augmenting Large Language Models (LLMs) with information retrieval capabilities (i.e., Retrieval-Augmented Generation (RAG)) has proven beneficial for knowledge-intensive tasks. However, understanding users' contextual search intent when generating responses is an understudied topic for conversational question answering (QA). This conversational extension leads to additional concerns when compared to single-turn QA as it is more challenging for systems to comprehend conversational context and manage retrieved passages over multiple turns. In this work, we propose a method for enabling LLMs to decide when to retrieve in RAG settings given a conversational context. When retrieval is deemed necessary, the LLM then rewrites the conversation for passage retrieval and judges the relevance of returned passages before response generation. Operationally, we build on the single-turn SELF-RAG framework (Asai et al., 2023) and propose SELF-multi-RAG for conversational settings. SELF-multi-RAG demonstrates improved capabilities over single-turn variants with respect to retrieving relevant passages (by using summarized conversational context) and assessing the quality of generated responses. Experiments on three conversational QA datasets validate the enhanced response generation capabilities of SELF-multi-RAG, with improvements of ~13% measured by human annotation.

Task-oriented dialogue (TOD) systems are required to identify key information from conversations for the completion of given tasks. Such information is conventionally specified in terms of intents and slots contained in task-specific ontology or schemata. Since these schemata are designed by system developers, the naming convention for slots and intents is not uniform across tasks, and may not convey their semantics effectively. This can lead to models memorizing arbitrary patterns in data, resulting in suboptimal performance and generalization. In this paper, we propose that schemata should be modified by replacing names or notations entirely with natural language descriptions. We show that a language description-driven system exhibits better understanding of task specifications, higher performance on state tracking, improved data efficiency, and effective zero-shot transfer to unseen tasks. Following this paradigm, we present a simple yet effective Description-Driven Dialog State Tracking (D3ST) model, which relies purely on schema descriptions and an "index-picking" mechanism. We demonstrate the superiority in quality, data efficiency and robustness of our approach as measured on the MultiWOZ (Budzianowski et al.,2018), SGD (Rastogi et al., 2020), and the recent SGD-X (Lee et al., 2021) benchmarks.

Logging is a critical function in modern distributed applications, but the lack of standardization in log query languages and formats creates significant challenges. Developers currently must write ad hoc queries in platform-specific languages, requiring expertise in both the query language and application-specific log details -- an impractical expectation given the variety of platforms and volume of logs and applications. While generating these queries with large language models (LLMs) seems intuitive, we show that current LLMs struggle with log-specific query generation due to the lack of exposure to domain-specific knowledge. We propose a novel natural language (NL) interface to address these inconsistencies and aide log query generation, enabling developers to create queries in a target log query language by providing NL inputs. We further introduce ~NL2QL, a manually annotated, real-world dataset of natural language questions paired with corresponding LogQL queries spread across three log formats, to promote the training and evaluation of NL-to-loq query systems. Using NL2QL, we subsequently fine-tune and evaluate several state of the art LLMs, and demonstrate their improved capability to generate accurate LogQL queries. We perform further ablation studies to demonstrate the effect of additional training data, and the transferability across different log formats. In our experiments, we find up to 75\% improvement of finetuned models to generate LogQL queries compared to non finetuned models.

Information retrieval in real-time search presents unique challenges distinct from those encountered in classical web search. These challenges are particularly pronounced due to the rapid change of user search intent, which is influenced by the occurrence and evolution of breaking news events, such as earthquakes, elections, and wars. Previous dense retrieval methods, which primarily focused on static semantic representation, lack the capacity to capture immediate search intent, leading to inferior performance in retrieving the most recent event-related documents in time-sensitive scenarios. To address this issue, this paper expands the query with event information that represents real-time search intent. The Event information is then integrated with the query through a cross-attention mechanism, resulting in a time-context query representation. We further enhance the model's capacity for event representation through multi-task training. Since publicly available datasets such as MS-MARCO do not contain any event information on the query side and have few time-sensitive queries, we design an automatic data collection and annotation pipeline to address this issue, which includes ModelZoo-based Coarse Annotation and LLM-driven Fine Annotation processes. In addition, we share the training tricks such as two-stage training and hard negative sampling. Finally, we conduct a set of offline experiments on a million-scale production dataset to evaluate our approach and deploy an A/B testing in a real online system to verify the performance. Extensive experimental results demonstrate that our proposed approach significantly outperforms existing state-of-the-art baseline methods.

In many use-cases, information is stored in text but not available in structured data. However, extracting data from natural language text to precisely fit a schema, and thus enable querying, is a challenging task. With the rise of pre-trained Large Language Models (LLMs), there is now an effective solution to store and use information extracted from massive corpora of text documents. Thus, we envision the use of SQL queries to cover a broad range of data that is not captured by traditional databases by tapping the information in LLMs. To ground this vision, we present Galois, a prototype based on a traditional database architecture, but with new physical operators for querying the underlying LLM. The main idea is to execute some operators of the the query plan with prompts that retrieve data from the LLM. For a large class of SQL queries, querying LLMs returns well structured relations, with encouraging qualitative results. Preliminary experimental results make pre-trained LLMs a promising addition to the field of database systems, introducing a new direction for hybrid query processing. However, we pinpoint several research challenges that must be addressed to build a DBMS that exploits LLMs. While some of these challenges necessitate integrating concepts from the NLP literature, others offer novel research avenues for the DB community.

User prompts for generative AI models are often underspecified, leading to sub-optimal responses. This problem is particularly evident in text-to-image (T2I) generation, where users commonly struggle to articulate their precise intent. This disconnect between the user's vision and the model's interpretation often forces users to painstakingly and repeatedly refine their prompts. To address this, we propose a design for proactive T2I agents equipped with an interface to (1) actively ask clarification questions when uncertain, and (2) present their understanding of user intent as an understandable belief graph that a user can edit. We build simple prototypes for such agents and verify their effectiveness through both human studies and automated evaluation. We observed that at least 90% of human subjects found these agents and their belief graphs helpful for their T2I workflow. Moreover, we develop a scalable automated evaluation approach using two agents, one with a ground truth image and the other tries to ask as few questions as possible to align with the ground truth. On DesignBench, a benchmark we created for artists and designers, the COCO dataset (Lin et al., 2014), and ImageInWords (Garg et al., 2024), we observed that these T2I agents were able to ask informative questions and elicit crucial information to achieve successful alignment with at least 2 times higher VQAScore (Lin et al., 2024) than the standard single-turn T2I generation. Demo: https://github.com/google-deepmind/proactive_t2i_agents.

When re-finding items, users who forget or are uncertain about identifying details often rely on creative strategies for expressing their information needs -- complex queries that describe content elements (e.g., book characters or events), information beyond the document text (e.g., descriptions of book covers), or personal context (e.g., when they read a book). This retrieval setting, called tip of the tongue (TOT), is especially challenging for models heavily reliant on lexical and semantic overlap between query and document text. In this work, we introduce a simple yet effective framework for handling such complex queries by decomposing the query into individual clues, routing those as sub-queries to specialized retrievers, and ensembling the results. This approach allows us to take advantage of off-the-shelf retrievers (e.g., CLIP for retrieving images of book covers) or incorporate retriever-specific logic (e.g., date constraints). We show that our framework incorportating query decompositions into retrievers can improve gold book recall up to 7% relative again for Recall@5 on a new collection of 14,441 real-world query-book pairs from an online community for resolving TOT inquiries.

The Interactive Knowledge Assistant Track (iKAT) 2024 focuses on advancing conversational assistants, able to adapt their interaction and responses from personalized user knowledge. The track incorporates a Personal Textual Knowledge Base (PTKB) alongside Conversational AI tasks, such as passage ranking and response generation. Query Rewrite being an effective approach for resolving conversational context, we explore Large Language Models (LLMs), as query rewriters. Specifically, our submitted runs explore multi-aspect query generation using the MQ4CS framework, which we further enhance with Learned Sparse Retrieval via the SPLADE architecture, coupled with robust cross-encoder models. We also propose an alternative to the previous interleaving strategy, aggregating multiple aspects during the reranking phase. Our findings indicate that multi-aspect query generation is effective in enhancing performance when integrated with advanced retrieval and reranking models. Our results also lead the way for better personalization in Conversational Search, relying on LLMs to integrate personalization within query rewrite, and outperforming human rewrite performance.

Recent availability of Large Language Models (LLMs) has led to the development of numerous LLM-based approaches aimed at providing natural language interfaces for various end-user tasks. These end-user tasks in turn can typically be accomplished by orchestrating a given set of APIs. In practice, natural language task requests (user queries) are often incomplete, i.e., they may not contain all the information required by the APIs. While LLMs excel at natural language processing (NLP) tasks, they frequently hallucinate on missing information or struggle with orchestrating the APIs. The key idea behind our proposed approach is to leverage logical reasoning and classical AI planning along with an LLM for accurately answering user queries including identification and gathering of any missing information in these queries. Our approach uses an LLM and ASP (Answer Set Programming) solver to translate a user query to a representation in Planning Domain Definition Language (PDDL) via an intermediate representation in ASP. We introduce a special API "get_info_api" for gathering missing information. We model all the APIs as PDDL actions in a way that supports dataflow between the APIs. Our approach then uses a classical AI planner to generate an orchestration of API calls (including calls to get_info_api) to answer the user query. Our evaluation results show that our approach significantly outperforms a pure LLM based approach by achieving over 95\% success rate in most cases on a dataset containing complete and incomplete single goal and multi-goal queries where the multi-goal queries may or may not require dataflow among the APIs.

The growing capabilities of large language models in natural language understanding significantly strengthen existing agentic systems. To power performant on-device mobile agents for better data privacy, we introduce DroidCall, the first training and testing dataset for accurate Android intent invocation. With a highly flexible and reusable data generation pipeline, we constructed 10k samples in DroidCall. Given a task instruction in natural language, small language models such as Qwen2.5-3B and Gemma2-2B fine-tuned with DroidCall can approach or even surpass the capabilities of GPT-4o for accurate Android intent invocation. We also provide an end-to-end Android app equipped with these fine-tuned models to demonstrate the Android intent invocation process. The code and dataset are available at https://github.com/UbiquitousLearning/DroidCall.

Formulating effective search queries remains a challenging task, particularly when users lack expertise in a specific domain or are not proficient in the language of the content. Providing example documents of interest might be easier for a user. However, such query-by-example scenarios are prone to concept drift, and the retrieval effectiveness is highly sensitive to the query generation method, without a clear way to incorporate user feedback. To enable exploration and to support Human-In-The-Loop experiments we propose QueryExplorer -- an interactive query generation, reformulation, and retrieval interface with support for HuggingFace generation models and PyTerrier's retrieval pipelines and datasets, and extensive logging of human feedback. To allow users to create and modify effective queries, our demo supports complementary approaches of using LLMs interactively, assisting the user with edits and feedback at multiple stages of the query formulation process. With support for recording fine-grained interactions and user annotations, QueryExplorer can serve as a valuable experimental and research platform for annotation, qualitative evaluation, and conducting Human-in-the-Loop (HITL) experiments for complex search tasks where users struggle to formulate queries.

Natural language interfaces often require supervised data to translate user requests into programs, database queries, or other structured intent representations. During data collection, it can be difficult to anticipate and formalize the full range of user needs -- for example, in a system designed to handle simple requests (like find my meetings tomorrow or move my meeting with my manager to noon), users may also express more elaborate requests (like swap all my calls on Monday and Tuesday). We introduce an approach for equipping a simple language-to-code model to handle complex utterances via a process of hierarchical natural language decomposition. Our approach uses a pre-trained language model to decompose a complex utterance into a sequence of smaller natural language steps, then interprets each step using the language-to-code model. To test our approach, we collect and release DeCU -- a new NL-to-program benchmark to evaluate Decomposition of Complex Utterances. Experiments show that the proposed approach enables the interpretation of complex utterances with almost no complex training data, while outperforming standard few-shot prompting approaches.

Query expansion has been employed for a long time to improve the accuracy of query retrievers. Earlier works relied on pseudo-relevance feedback (PRF) techniques, which augment a query with terms extracted from documents retrieved in a first stage. However, the documents may be noisy hindering the effectiveness of the ranking. To avoid this, recent studies have instead used Large Language Models (LLMs) to generate additional content to expand a query. These techniques are prone to hallucination and also focus on the LLM usage cost. However, the cost may be dominated by the retrieval in several important practical scenarios, where the corpus is only available via APIs which charge a fee per retrieved document. We propose combining classic PRF techniques with LLMs and create a progressive query expansion algorithm ProQE that iteratively expands the query as it retrieves more documents. ProQE is compatible with both sparse and dense retrieval systems. Our experimental results on four retrieval datasets show that ProQE outperforms state-of-the-art baselines by 37% and is the most cost-effective.

Query expansion aims to mitigate the mismatch between the language used in a query and in a document. However, query expansion methods can suffer from introducing non-relevant information when expanding the query. To bridge this gap, inspired by recent advances in applying contextualized models like BERT to the document retrieval task, this paper proposes a novel query expansion model that leverages the strength of the BERT model to select relevant document chunks for expansion. In evaluation on the standard TREC Robust04 and GOV2 test collections, the proposed BERT-QE model significantly outperforms BERT-Large models.

A law practitioner has to go through numerous lengthy legal case proceedings for their practices of various categories, such as land dispute, corruption, etc. Hence, it is important to summarize these documents, and ensure that summaries contain phrases with intent matching the category of the case. To the best of our knowledge, there is no evaluation metric that evaluates a summary based on its intent. We propose an automated intent-based summarization metric, which shows a better agreement with human evaluation as compared to other automated metrics like BLEU, ROUGE-L etc. in terms of human satisfaction. We also curate a dataset by annotating intent phrases in legal documents, and show a proof of concept as to how this system can be automated. Additionally, all the code and data to generate reproducible results is available on Github.

This paper addresses the problem of generating questions from a given context and an answer, specifically focusing on questions that require multi-hop reasoning across an extended context. Previous studies have suggested that key phrase selection is essential for question generation (QG), yet it is still challenging to connect such disjointed phrases into meaningful questions, particularly for long context. To mitigate this issue, we propose MultiFactor, a novel QG framework based on multi-level content planning. Specifically, MultiFactor includes two components: FA-model, which simultaneously selects key phrases and generates full answers, and Q-model which takes the generated full answer as an additional input to generate questions. Here, full answer generation is introduced to connect the short answer with the selected key phrases, thus forming an answer-aware summary to facilitate QG. Both FA-model and Q-model are formalized as simple-yet-effective Phrase-Enhanced Transformers, our joint model for phrase selection and text generation. Experimental results show that our method outperforms strong baselines on two popular QG datasets. Our code is available at https://github.com/zeaver/MultiFactor.

Query expansion is a widely used technique to improve the recall of search systems. In this paper, we propose an approach to query expansion that leverages the generative abilities of Large Language Models (LLMs). Unlike traditional query expansion approaches such as Pseudo-Relevance Feedback (PRF) that relies on retrieving a good set of pseudo-relevant documents to expand queries, we rely on the generative and creative abilities of an LLM and leverage the knowledge inherent in the model. We study a variety of different prompts, including zero-shot, few-shot and Chain-of-Thought (CoT). We find that CoT prompts are especially useful for query expansion as these prompts instruct the model to break queries down step-by-step and can provide a large number of terms related to the original query. Experimental results on MS-MARCO and BEIR demonstrate that query expansions generated by LLMs can be more powerful than traditional query expansion methods.

Existing pipelined task-oriented dialogue systems usually have difficulties adapting to unseen domains, whereas end-to-end systems are plagued by large-scale knowledge bases in practice. In this paper, we introduce a novel query-driven task-oriented dialogue system, namely Q-TOD. The essential information from the dialogue context is extracted into a query, which is further employed to retrieve relevant knowledge records for response generation. Firstly, as the query is in the form of natural language and not confined to the schema of the knowledge base, the issue of domain adaption is alleviated remarkably in Q-TOD. Secondly, as the query enables the decoupling of knowledge retrieval from the generation, Q-TOD gets rid of the issue of knowledge base scalability. To evaluate the effectiveness of the proposed Q-TOD, we collect query annotations for three publicly available task-oriented dialogue datasets. Comprehensive experiments verify that Q-TOD outperforms strong baselines and establishes a new state-of-the-art performance on these datasets.

Understanding search queries is a hard problem as it involves dealing with "word salad" text ubiquitously issued by users. However, if a query resembles a well-formed question, a natural language processing pipeline is able to perform more accurate interpretation, thus reducing downstream compounding errors. Hence, identifying whether or not a query is well formed can enhance query understanding. Here, we introduce a new task of identifying a well-formed natural language question. We construct and release a dataset of 25,100 publicly available questions classified into well-formed and non-wellformed categories and report an accuracy of 70.7% on the test set. We also show that our classifier can be used to improve the performance of neural sequence-to-sequence models for generating questions for reading comprehension.

Answering complex logical queries on incomplete knowledge graphs is a challenging task, and has been widely studied. Embedding-based methods require training on complex queries, and cannot generalize well to out-of-distribution query structures. Recent work frames this task as an end-to-end optimization problem, and it only requires a pretrained link predictor. However, due to the exponentially large combinatorial search space, the optimal solution can only be approximated, limiting the final accuracy. In this work, we propose QTO (Query Computation Tree Optimization) that can efficiently find the exact optimal solution. QTO finds the optimal solution by a forward-backward propagation on the tree-like computation graph, i.e., query computation tree. In particular, QTO utilizes the independence encoded in the query computation tree to reduce the search space, where only local computations are involved during the optimization procedure. Experiments on 3 datasets show that QTO obtains state-of-the-art performance on complex query answering, outperforming previous best results by an average of 22%. Moreover, QTO can interpret the intermediate solutions for each of the one-hop atoms in the query with over 90% accuracy. The code of our paper is at https://github.com/bys0318/QTO.

Recent studies demonstrate that query expansions generated by large language models (LLMs) can considerably enhance information retrieval systems by generating hypothetical documents that answer the queries as expansions. However, challenges arise from misalignments between the expansions and the retrieval corpus, resulting in issues like hallucinations and outdated information due to the limited intrinsic knowledge of LLMs. Inspired by Pseudo Relevance Feedback (PRF), we introduce Corpus-Steered Query Expansion (CSQE) to promote the incorporation of knowledge embedded within the corpus. CSQE utilizes the relevance assessing capability of LLMs to systematically identify pivotal sentences in the initially-retrieved documents. These corpus-originated texts are subsequently used to expand the query together with LLM-knowledge empowered expansions, improving the relevance prediction between the query and the target documents. Extensive experiments reveal that CSQE exhibits strong performance without necessitating any training, especially with queries for which LLMs lack knowledge.

Acquiring training data to improve the robustness of dialog systems can be a painstakingly long process. In this work, we propose a method to reduce the cost and effort of creating new conversational agents by artificially generating more data from existing examples, using paraphrase generation. Our proposed approach can kick-start a dialog system with little human effort, and brings its performance to a level satisfactory enough for allowing actual interactions with real end-users. We experimented with two neural paraphrasing approaches, namely Neural Machine Translation and a Transformer-based seq2seq model. We present the results obtained with two datasets in English and in French:~a crowd-sourced public intent classification dataset and our own corporate dialog system dataset. We show that our proposed approach increased the generalization capabilities of the intent classification model on both datasets, reducing the effort required to initialize a new dialog system and helping to deploy this technology at scale within an organization.

We study the problem of retrieval with instructions, where users of a retrieval system explicitly describe their intent along with their queries. We aim to develop a general-purpose task-aware retrieval system using multi-task instruction tuning, which can follow human-written instructions to find the best documents for a given query. We introduce the first large-scale collection of approximately 40 retrieval datasets with instructions, BERRI, and present TART, a multi-task retrieval system trained on BERRI with instructions. TART shows strong capabilities to adapt to a new retrieval task via instructions and advances the state of the art on two zero-shot retrieval benchmarks, BEIR and LOTTE, outperforming models up to three times larger. We further introduce a new evaluation setup, X^2-Retrieval to better reflect real-world scenarios, where diverse domains and tasks are pooled and a system needs to find documents aligning users' intents. In this setup, TART significantly outperforms competitive baselines, further demonstrating the effectiveness of guiding retrieval with instructions.

User-generated content (UGC) communities, especially those featuring multimodal content, improve user experiences by integrating visual and textual information into results (or items). The challenge of improving user experiences in complex systems with search and recommendation (S\&R) services has drawn significant attention from both academia and industry these years. However, the lack of high-quality datasets has limited the research progress on multimodal S\&R. To address the growing need for developing better S\&R services, we present a novel multimodal information retrieval dataset in this paper, namely Qilin. The dataset is collected from Xiaohongshu, a popular social platform with over 300 million monthly active users and an average search penetration rate of over 70\%. In contrast to existing datasets, Qilin offers a comprehensive collection of user sessions with heterogeneous results like image-text notes, video notes, commercial notes, and direct answers, facilitating the development of advanced multimodal neural retrieval models across diverse task settings. To better model user satisfaction and support the analysis of heterogeneous user behaviors, we also collect extensive APP-level contextual signals and genuine user feedback. Notably, Qilin contains user-favored answers and their referred results for search requests triggering the Deep Query Answering (DQA) module. This allows not only the training \& evaluation of a Retrieval-augmented Generation (RAG) pipeline, but also the exploration of how such a module would affect users' search behavior. Through comprehensive analysis and experiments, we provide interesting findings and insights for further improving S\&R systems. We hope that Qilin will significantly contribute to the advancement of multimodal content platforms with S\&R services in the future.

We have recently seen the emergence of several publicly available Natural Language Understanding (NLU) toolkits, which map user utterances to structured, but more abstract, Dialogue Act (DA) or Intent specifications, while making this process accessible to the lay developer. In this paper, we present the first wide coverage evaluation and comparison of some of the most popular NLU services, on a large, multi-domain (21 domains) dataset of 25K user utterances that we have collected and annotated with Intent and Entity Type specifications and which will be released as part of this submission. The results show that on Intent classification Watson significantly outperforms the other platforms, namely, Dialogflow, LUIS and Rasa; though these also perform well. Interestingly, on Entity Type recognition, Watson performs significantly worse due to its low Precision. Again, Dialogflow, LUIS and Rasa perform well on this task.

We propose EAR, a query Expansion And Reranking approach for improving passage retrieval, with the application to open-domain question answering. EAR first applies a query expansion model to generate a diverse set of queries, and then uses a query reranker to select the ones that could lead to better retrieval results. Motivated by the observation that the best query expansion often is not picked by greedy decoding, EAR trains its reranker to predict the rank orders of the gold passages when issuing the expanded queries to a given retriever. By connecting better the query expansion model and retriever, EAR significantly enhances a traditional sparse retrieval method, BM25. Empirically, EAR improves top-5/20 accuracy by 3-8 and 5-10 points in in-domain and out-of-domain settings, respectively, when compared to a vanilla query expansion model, GAR, and a dense retrieval model, DPR.

Answering real-world user queries, such as product search, often requires accurate retrieval of information from semi-structured knowledge bases or databases that involve blend of unstructured (e.g., textual descriptions of products) and structured (e.g., entity relations of products) information. However, previous works have mostly studied textual and relational retrieval tasks as separate topics. To address the gap, we develop STARK, a large-scale Semi-structure retrieval benchmark on Textual and Relational Knowledge Bases. We design a novel pipeline to synthesize natural and realistic user queries that integrate diverse relational information and complex textual properties, as well as their ground-truth answers. Moreover, we rigorously conduct human evaluation to validate the quality of our benchmark, which covers a variety of practical applications, including product recommendations, academic paper searches, and precision medicine inquiries. Our benchmark serves as a comprehensive testbed for evaluating the performance of retrieval systems, with an emphasis on retrieval approaches driven by large language models (LLMs). Our experiments suggest that the STARK datasets present significant challenges to the current retrieval and LLM systems, indicating the demand for building more capable retrieval systems that can handle both textual and relational aspects.

Artificial intelligence (AI) is widely deployed to solve problems related to marketing attribution and budget optimization. However, AI models can be quite complex, and it can be difficult to understand model workings and insights without extensive implementation teams. In principle, recently developed large language models (LLMs), like GPT-4, can be deployed to provide marketing insights, reducing the time and effort required to make critical decisions. In practice, there are substantial challenges that need to be overcome to reliably use such models. We focus on domain-specific question-answering, SQL generation needed for data retrieval, and tabular analysis and show how a combination of semantic search, prompt engineering, and fine-tuning can be applied to dramatically improve the ability of LLMs to execute these tasks accurately. We compare both proprietary models, like GPT-4, and open-source models, like Llama-2-70b, as well as various embedding methods. These models are tested on sample use cases specific to marketing mix modeling and attribution.

Retrieval-augmented generation (RAG) techniques leverage the in-context learning capabilities of large language models (LLMs) to produce more accurate and relevant responses. Originating from the simple 'retrieve-then-read' approach, the RAG framework has evolved into a highly flexible and modular paradigm. A critical component, the Query Rewriter module, enhances knowledge retrieval by generating a search-friendly query. This method aligns input questions more closely with the knowledge base. Our research identifies opportunities to enhance the Query Rewriter module to Query Rewriter+ by generating multiple queries to overcome the Information Plateaus associated with a single query and by rewriting questions to eliminate Ambiguity, thereby clarifying the underlying intent. We also find that current RAG systems exhibit issues with Irrelevant Knowledge; to overcome this, we propose the Knowledge Filter. These two modules are both based on the instruction-tuned Gemma-2B model, which together enhance response quality. The final identified issue is Redundant Retrieval; we introduce the Memory Knowledge Reservoir and the Retriever Trigger to solve this. The former supports the dynamic expansion of the RAG system's knowledge base in a parameter-free manner, while the latter optimizes the cost for accessing external knowledge, thereby improving resource utilization and response efficiency. These four RAG modules synergistically improve the response quality and efficiency of the RAG system. The effectiveness of these modules has been validated through experiments and ablation studies across six common QA datasets. The source code can be accessed at https://github.com/Ancientshi/ERM4.

E-commerce query understanding is the process of inferring the shopping intent of customers by extracting semantic meaning from their search queries. The recent progress of pre-trained masked language models (MLM) in natural language processing is extremely attractive for developing effective query understanding models. Specifically, MLM learns contextual text embedding via recovering the masked tokens in the sentences. Such a pre-training process relies on the sufficient contextual information. It is, however, less effective for search queries, which are usually short text. When applying masking to short search queries, most contextual information is lost and the intent of the search queries may be changed. To mitigate the above issues for MLM pre-training on search queries, we propose a novel pre-training task specifically designed for short text, called Extended Token Classification (ETC). Instead of masking the input text, our approach extends the input by inserting tokens via a generator network, and trains a discriminator to identify which tokens are inserted in the extended input. We conduct experiments in an E-commerce store to demonstrate the effectiveness of ETC.

Query rewriting plays a vital role in enhancing conversational search by transforming context-dependent user queries into standalone forms. Existing approaches primarily leverage human-rewritten queries as labels to train query rewriting models. However, human rewrites may lack sufficient information for optimal retrieval performance. To overcome this limitation, we propose utilizing large language models (LLMs) as query rewriters, enabling the generation of informative query rewrites through well-designed instructions. We define four essential properties for well-formed rewrites and incorporate all of them into the instruction. In addition, we introduce the role of rewrite editors for LLMs when initial query rewrites are available, forming a "rewrite-then-edit" process. Furthermore, we propose distilling the rewriting capabilities of LLMs into smaller models to reduce rewriting latency. Our experimental evaluation on the QReCC dataset demonstrates that informative query rewrites can yield substantially improved retrieval performance compared to human rewrites, especially with sparse retrievers.

Automatically and accurately identifying user intents and filling the associated slots from their spoken language are critical to the success of dialogue systems. Traditional methods require manually defining the DOMAIN-INTENT-SLOT schema and asking many domain experts to annotate the corresponding utterances, upon which neural models are trained. This procedure brings the challenges of information sharing hindering, out-of-schema, or data sparsity in open-domain dialogue systems. To tackle these challenges, we explore a new task of {\em automatic intent-slot induction} and propose a novel domain-independent tool. That is, we design a coarse-to-fine three-step procedure including Role-labeling, Concept-mining, And Pattern-mining (RCAP): (1) role-labeling: extracting keyphrases from users' utterances and classifying them into a quadruple of coarsely-defined intent-roles via sequence labeling; (2) concept-mining: clustering the extracted intent-role mentions and naming them into abstract fine-grained concepts; (3) pattern-mining: applying the Apriori algorithm to mine intent-role patterns and automatically inferring the intent-slot using these coarse-grained intent-role labels and fine-grained concepts. Empirical evaluations on both real-world in-domain and out-of-domain datasets show that: (1) our RCAP can generate satisfactory SLU schema and outperforms the state-of-the-art supervised learning method; (2) our RCAP can be directly applied to out-of-domain datasets and gain at least 76\% improvement of F1-score on intent detection and 41\% improvement of F1-score on slot filling; (3) our RCAP exhibits its power in generic intent-slot extractions with less manual effort, which opens pathways for schema induction on new domains and unseen intent-slot discovery for generalizable dialogue systems.

In this paper, we study how open-source large language models (LLMs) can be effectively deployed for improving query rewriting in conversational search, especially for ambiguous queries. We introduce CHIQ, a two-step method that leverages the capabilities of LLMs to resolve ambiguities in the conversation history before query rewriting. This approach contrasts with prior studies that predominantly use closed-source LLMs to directly generate search queries from conversation history. We demonstrate on five well-established benchmarks that CHIQ leads to state-of-the-art results across most settings, showing highly competitive performances with systems leveraging closed-source LLMs. Our study provides a first step towards leveraging open-source LLMs in conversational search, as a competitive alternative to the prevailing reliance on commercial LLMs. Data, models, and source code will be publicly available upon acceptance at https://github.com/fengranMark/CHIQ.

Large Language Models (LLMs) have been applied to build several automation and personalized question-answering prototypes so far. However, scaling such prototypes to robust products with minimized hallucinations or fake responses still remains an open challenge, especially in niche data-table heavy domains such as financial decision making. In this work, we present a novel Langchain-based framework that transforms data tables into hierarchical textual data chunks to enable a wide variety of actionable question answering. First, the user-queries are classified by intention followed by automated retrieval of the most relevant data chunks to generate customized LLM prompts per query. Next, the custom prompts and their responses undergo multi-metric scoring to assess for hallucinations and response confidence. The proposed system is optimized with user-query intention classification, advanced prompting, data scaling capabilities and it achieves over 90% confidence scores for a variety of user-queries responses ranging from {What, Where, Why, How, predict, trend, anomalies, exceptions} that are crucial for financial decision making applications. The proposed data to answers framework can be extended to other analytical domains such as sales and payroll to ensure optimal hallucination control guardrails.

In light of the success of the pre-trained language models (PLMs), continual pre-training of generic PLMs has been the paradigm of domain adaption. In this paper, we propose QUERT, A Continual Pre-trained Language Model for QUERy Understanding in Travel Domain Search. QUERT is jointly trained on four tailored pre-training tasks to the characteristics of query in travel domain search: Geography-aware Mask Prediction, Geohash Code Prediction, User Click Behavior Learning, and Phrase and Token Order Prediction. Performance improvement of downstream tasks and ablation experiment demonstrate the effectiveness of our proposed pre-training tasks. To be specific, the average performance of downstream tasks increases by 2.02% and 30.93% in supervised and unsupervised settings, respectively. To check on the improvement of QUERT to online business, we deploy QUERT and perform A/B testing on Fliggy APP. The feedback results show that QUERT increases the Unique Click-Through Rate and Page Click-Through Rate by 0.89% and 1.03% when applying QUERT as the encoder. Our code and downstream task data will be released for future research.

Query-by-document (QBD) retrieval is an Information Retrieval task in which a seed document acts as the query and the goal is to retrieve related documents -- it is particular common in professional search tasks. In this work we improve the retrieval effectiveness of the BERT re-ranker, proposing an extension to its fine-tuning step to better exploit the context of queries. To this end, we use an additional document-level representation learning objective besides the ranking objective when fine-tuning the BERT re-ranker. Our experiments on two QBD retrieval benchmarks show that the proposed multi-task optimization significantly improves the ranking effectiveness without changing the BERT re-ranker or using additional training samples. In future work, the generalizability of our approach to other retrieval tasks should be further investigated.

Intent classification and slot-filling are essential tasks of Spoken Language Understanding (SLU). In most SLUsystems, those tasks are realized by independent modules. For about fifteen years, models achieving both of themjointly and exploiting their mutual enhancement have been proposed. A multilingual module using a joint modelwas envisioned to create a touristic dialogue system for a European project, HumanE-AI-Net. A combination ofmultiple datasets, including the MEDIA dataset, was suggested for training this joint model. The MEDIA SLU datasetis a French dataset distributed since 2005 by ELRA, mainly used by the French research community and free foracademic research since 2020. Unfortunately, it is annotated only in slots but not intents. An enhanced version ofMEDIA annotated with intents has been built to extend its use to more tasks and use cases. This paper presents thesemi-automatic methodology used to obtain this enhanced version. In addition, we present the first results of SLUexperiments on this enhanced dataset using joint models for intent classification and slot-filling.

Recent advances in natural language processing, primarily propelled by Large Language Models (LLMs), have showcased their remarkable capabilities grounded in in-context learning. A promising avenue for guiding LLMs in intricate reasoning tasks involves the utilization of intermediate reasoning steps within the Chain-of-Thought (CoT) paradigm. Nevertheless, the central challenge lies in the effective selection of exemplars for facilitating in-context learning. In this study, we introduce a framework that leverages Dual Queries and Low-rank approximation Re-ranking (DQ-LoRe) to automatically select exemplars for in-context learning. Dual Queries first query LLM to obtain LLM-generated knowledge such as CoT, then query the retriever to obtain the final exemplars via both question and the knowledge. Moreover, for the second query, LoRe employs dimensionality reduction techniques to refine exemplar selection, ensuring close alignment with the input question's knowledge. Through extensive experiments, we demonstrate that DQ-LoRe significantly outperforms prior state-of-the-art methods in the automatic selection of exemplars for GPT-4, enhancing performance from 92.5% to 94.2%. Our comprehensive analysis further reveals that DQ-LoRe consistently outperforms retrieval-based approaches in terms of both performance and adaptability, especially in scenarios characterized by distribution shifts. DQ-LoRe pushes the boundary of in-context learning and opens up new avenues for addressing complex reasoning challenges. Our code is released at https://github.com/AI4fun/DQ-LoRe}{https://github.com/AI4fun/DQ-LoRe.

The Conversational Assistance Track (CAsT) is a new track for TREC 2019 to facilitate Conversational Information Seeking (CIS) research and to create a large-scale reusable test collection for conversational search systems. The document corpus is 38,426,252 passages from the TREC Complex Answer Retrieval (CAR) and Microsoft MAchine Reading COmprehension (MARCO) datasets. Eighty information seeking dialogues (30 train, 50 test) are an average of 9 to 10 questions long. Relevance assessments are provided for 30 training topics and 20 test topics. This year 21 groups submitted a total of 65 runs using varying methods for conversational query understanding and ranking. Methods include traditional retrieval based methods, feature based learning-to-rank, neural models, and knowledge enhanced methods. A common theme through the runs is the use of BERT-based neural reranking methods. Leading methods also employed document expansion, conversational query expansion, and generative language models for conversational query rewriting (GPT-2). The results show a gap between automatic systems and those using the manually resolved utterances, with a 35% relative improvement of manual rewrites over the best automatic system.

The development of Large Language Models (LLMs) has revolutionized Q&A across various industries, including the database domain. However, there is still a lack of a comprehensive benchmark to evaluate the capabilities of different LLMs and their modular components in database Q&A. To this end, we introduce DQA, the first comprehensive database Q&A benchmark. DQA features an innovative LLM-based method for automating the generation, cleaning, and rewriting of database Q&A, resulting in over 240,000 Q&A pairs in English and Chinese. These Q&A pairs cover nearly all aspects of database knowledge, including database manuals, database blogs, and database tools. This inclusion allows for additional assessment of LLMs' Retrieval-Augmented Generation (RAG) and Tool Invocation Generation (TIG) capabilities in the database Q&A task. Furthermore, we propose a comprehensive LLM-based database Q&A testbed on DQA. This testbed is highly modular and scalable, with both basic and advanced components like Question Classification Routing (QCR), RAG, TIG, and Prompt Template Engineering (PTE). Besides, DQA provides a complete evaluation pipeline, featuring diverse metrics and a standardized evaluation process to ensure comprehensiveness, accuracy, and fairness. We use DQA to evaluate the database Q&A capabilities under the proposed testbed comprehensively. The evaluation reveals findings like (i) the strengths and limitations of nine different LLM-based Q&A bots and (ii) the performance impact and potential improvements of various service components (e.g., QCR, RAG, TIG). We hope our benchmark and findings will better guide the future development of LLM-based database Q&A research.

Virtual Assistants (VAs) are important Information Retrieval platforms that help users accomplish various tasks through spoken commands. The speech recognition system (speech-to-text) uses query priors, trained solely on text, to distinguish between phonetically confusing alternatives. Hence, the generation of synthetic queries that are similar to existing VA usage can greatly improve upon the VA's abilities -- especially for use-cases that do not (yet) occur in paired audio/text data. In this paper, we provide a preliminary exploration of the use of Large Language Models (LLMs) to generate synthetic queries that are complementary to template-based methods. We investigate whether the methods (a) generate queries that are similar to randomly sampled, representative, and anonymized user queries from a popular VA, and (b) whether the generated queries are specific. We find that LLMs generate more verbose queries, compared to template-based methods, and reference aspects specific to the entity. The generated queries are similar to VA user queries, and are specific enough to retrieve the relevant entity. We conclude that queries generated by LLMs and templates are complementary.

The COVID-19 pandemic has made a huge global impact and cost millions of lives. As COVID-19 vaccines were rolled out, they were quickly met with widespread hesitancy. To address the concerns of hesitant people, we launched VIRA, a public dialogue system aimed at addressing questions and concerns surrounding the COVID-19 vaccines. Here, we release VIRADialogs, a dataset of over 8k dialogues conducted by actual users with VIRA, providing a unique real-world conversational dataset. In light of rapid changes in users' intents, due to updates in guidelines or in response to new information, we highlight the important task of intent discovery in this use-case. We introduce a novel automatic evaluation framework for intent discovery, leveraging the existing intent classifier of VIRA. We use this framework to report baseline intent discovery results over VIRADialogs, that highlight the difficulty of this task.

Many users communicate with chatbots and AI assistants in order to help them with various tasks. A key component of the assistant is the ability to understand and answer a user's natural language questions for question-answering (QA). Because data can be usually stored in a structured manner, an essential step involves turning a natural language question into its corresponding query language. However, in order to train most natural language-to-query-language state-of-the-art models, a large amount of training data is needed first. In most domains, this data is not available and collecting such datasets for various domains can be tedious and time-consuming. In this work, we propose a novel method for accelerating the training dataset collection for developing the natural language-to-query-language machine learning models. Our system allows one to generate conversational multi-term data, where multiple turns define a dialogue session, enabling one to better utilize chatbot interfaces. We train two current state-of-the-art NL-to-QL models, on both an SQL and SPARQL-based datasets in order to showcase the adaptability and efficacy of our created data.

Making the contents generated by Large Language Model (LLM) such as ChatGPT, accurate, credible and traceable is crucial, especially in complex knowledge-intensive tasks that require multi-step reasoning and each of which needs knowledge to solve. Introducing Information Retrieval (IR) to provide LLM with external knowledge is good potential to solve this problem. However, where and how to introduce IR into LLM is a big challenge. Previous work has the disadvantage that the wrong knowledge retrieved by IR misleads the LLM or breaks the reasoning chain of LLM. In this paper, we propose a novel framework called Search-in-the-Chain (SearChain) for the interaction between LLM and IR to solve the challenges. First, LLM generates the global reasoning chain called Chain-of-Query (CoQ) where each node consists of an IR-oriented query and the answer to the query. Second, IR verifies the answer of each node of CoQ, it corrects the answer that is not consistent with the retrieved information when IR gives high confidence, which improves the credibility. Third, LLM can mark its missing knowledge in CoQ and IR can provide this knowledge to LLM. These three operations improve the accuracy of LLM for complex knowledge-intensive tasks in terms of reasoning ability and knowledge. Finally, SearChain generates the reasoning process and marks references to supporting documents for each reasoning step, which improves traceability. SearChain transforms the topology of reasoning from chain to tree, which can modify the reasoning direction. Experiment shows that SearChain outperforms baselines on complex knowledge-intensive tasks including multi-hop question-answering, slot filling, fact checking, and long-form question-answering.

Users may strive to formulate an adequate textual query for their information need. Search engines assist the users by presenting query suggestions. To preserve the original search intent, suggestions should be context-aware and account for the previous queries issued by the user. Achieving context awareness is challenging due to data sparsity. We present a probabilistic suggestion model that is able to account for sequences of previous queries of arbitrary lengths. Our novel hierarchical recurrent encoder-decoder architecture allows the model to be sensitive to the order of queries in the context while avoiding data sparsity. Additionally, our model can suggest for rare, or long-tail, queries. The produced suggestions are synthetic and are sampled one word at a time, using computationally cheap decoding techniques. This is in contrast to current synthetic suggestion models relying upon machine learning pipelines and hand-engineered feature sets. Results show that it outperforms existing context-aware approaches in a next query prediction setting. In addition to query suggestion, our model is general enough to be used in a variety of other applications.

The largest store of continually updating knowledge on our planet can be accessed via internet search. In this work we study giving access to this information to conversational agents. Large language models, even though they store an impressive amount of knowledge within their weights, are known to hallucinate facts when generating dialogue (Shuster et al., 2021); moreover, those facts are frozen in time at the point of model training. In contrast, we propose an approach that learns to generate an internet search query based on the context, and then conditions on the search results to finally generate a response, a method that can employ up-to-the-minute relevant information. We train and evaluate such models on a newly collected dataset of human-human conversations whereby one of the speakers is given access to internet search during knowledgedriven discussions in order to ground their responses. We find that search-query based access of the internet in conversation provides superior performance compared to existing approaches that either use no augmentation or FAISS-based retrieval (Lewis et al., 2020).

Translating users' natural language queries (NL) into SQL queries (i.e., NL2SQL) can significantly reduce barriers to accessing relational databases and support various commercial applications. The performance of NL2SQL has been greatly enhanced with the emergence of Large Language Models (LLMs). In this survey, we provide a comprehensive review of NL2SQL techniques powered by LLMs, covering its entire lifecycle from the following four aspects: (1) Model: NL2SQL translation techniques that tackle not only NL ambiguity and under-specification, but also properly map NL with database schema and instances; (2) Data: From the collection of training data, data synthesis due to training data scarcity, to NL2SQL benchmarks; (3) Evaluation: Evaluating NL2SQL methods from multiple angles using different metrics and granularities; and (4) Error Analysis: analyzing NL2SQL errors to find the root cause and guiding NL2SQL models to evolve. Moreover, we provide a rule of thumb for developing NL2SQL solutions. Finally, we discuss the research challenges and open problems of NL2SQL in the LLMs era.

Question Answering on Electronic Health Records (EHR-QA) has a significant impact on the healthcare domain, and it is being actively studied. Previous research on structured EHR-QA focuses on converting natural language queries into query language such as SQL or SPARQL (NLQ2Query), so the problem scope is limited to pre-defined data types by the specific query language. In order to expand the EHR-QA task beyond this limitation to handle multi-modal medical data and solve complex inference in the future, more primitive systemic language is needed. In this paper, we design the program-based model (NLQ2Program) for EHR-QA as the first step towards the future direction. We tackle MIMICSPARQL*, the graph-based EHR-QA dataset, via a program-based approach in a semi-supervised manner in order to overcome the absence of gold programs. Without the gold program, our proposed model shows comparable performance to the previous state-of-the-art model, which is an NLQ2Query model (0.9% gain). In addition, for a reliable EHR-QA model, we apply the uncertainty decomposition method to measure the ambiguity in the input question. We empirically confirmed data uncertainty is most indicative of the ambiguity in the input question.

Despite the critical need to align search targets with users' intention, retrievers often only prioritize query information without delving into the users' intended search context. Enhancing the capability of retrievers to understand intentions and preferences of users, akin to language model instructions, has the potential to yield more aligned search targets. Prior studies restrict the application of instructions in information retrieval to a task description format, neglecting the broader context of diverse and evolving search scenarios. Furthermore, the prevailing benchmarks utilized for evaluation lack explicit tailoring to assess instruction-following ability, thereby hindering progress in this field. In response to these limitations, we propose a novel benchmark,INSTRUCTIR, specifically designed to evaluate instruction-following ability in information retrieval tasks. Our approach focuses on user-aligned instructions tailored to each query instance, reflecting the diverse characteristics inherent in real-world search scenarios. Through experimental analysis, we observe that retrievers fine-tuned to follow task-style instructions, such as INSTRUCTOR, can underperform compared to their non-instruction-tuned counterparts. This underscores potential overfitting issues inherent in constructing retrievers trained on existing instruction-aware retrieval datasets.

Dense retrieval has become a prominent method to obtain relevant context or world knowledge in open-domain NLP tasks. When we use a learned dense retriever on a retrieval corpus at inference time, an often-overlooked design choice is the retrieval unit in which the corpus is indexed, e.g. document, passage, or sentence. We discover that the retrieval unit choice significantly impacts the performance of both retrieval and downstream tasks. Distinct from the typical approach of using passages or sentences, we introduce a novel retrieval unit, proposition, for dense retrieval. Propositions are defined as atomic expressions within text, each encapsulating a distinct factoid and presented in a concise, self-contained natural language format. We conduct an empirical comparison of different retrieval granularity. Our results reveal that proposition-based retrieval significantly outperforms traditional passage or sentence-based methods in dense retrieval. Moreover, retrieval by proposition also enhances the performance of downstream QA tasks, since the retrieved texts are more condensed with question-relevant information, reducing the need for lengthy input tokens and minimizing the inclusion of extraneous, irrelevant information.

There is increasing evidence that question-answering (QA) systems with Large Language Models (LLMs), which employ a knowledge graph/semantic representation of an enterprise SQL database (i.e. Text-to-SPARQL), achieve higher accuracy compared to systems that answer questions directly on SQL databases (i.e. Text-to-SQL). Our previous benchmark research showed that by using a knowledge graph, the accuracy improved from 16% to 54%. The question remains: how can we further improve the accuracy and reduce the error rate? Building on the observations of our previous research where the inaccurate LLM-generated SPARQL queries followed incorrect paths, we present an approach that consists of 1) Ontology-based Query Check (OBQC): detects errors by leveraging the ontology of the knowledge graph to check if the LLM-generated SPARQL query matches the semantic of ontology and 2) LLM Repair: use the error explanations with an LLM to repair the SPARQL query. Using the chat with the data benchmark, our primary finding is that our approach increases the overall accuracy to 72% including an additional 8% of "I don't know" unknown results. Thus, the overall error rate is 20%. These results provide further evidence that investing knowledge graphs, namely the ontology, provides higher accuracy for LLM powered question answering systems.

Large language models (LLMs) achieve remarkable performance on challenging benchmarks that are often structured as multiple-choice question-answering (QA) tasks. Zero-shot Chain-of-Thought (CoT) prompting enhances reasoning in LLMs but provides only vague and generic guidance ("think step by step"). This paper introduces ARR, an intuitive and effective zero-shot prompting method that explicitly incorporates three key steps in QA solving: analyzing the intent of the question, retrieving relevant information, and reasoning step by step. Comprehensive experiments across diverse and challenging QA tasks demonstrate that ARR consistently improves the Baseline (without ARR prompting) and outperforms CoT. Ablation and case studies further validate the positive contributions of each component: analyzing, retrieving, and reasoning. Notably, intent analysis plays a vital role in ARR. Additionally, extensive evaluations across various model sizes, LLM series, and generation settings solidify the effectiveness, robustness, and generalizability of ARR.

Text-to-SQL enables users to interact with databases using natural language, simplifying the retrieval and synthesis of information. Despite the remarkable success of large language models (LLMs) in translating natural language questions into SQL queries, widespread deployment remains limited due to two primary challenges. First, the effective use of text-to-SQL models depends on users' understanding of the model's capabilities-the scope of questions the model can correctly answer. Second, the absence of abstention mechanisms can lead to incorrect SQL generation going unnoticed, thereby undermining trust in the model's output. To enable wider deployment, it is crucial to address these challenges in model design and enhance model evaluation to build trust in the model's output. To this end, we introduce TrustSQL, a novel comprehensive benchmark designed to evaluate text-to-SQL reliability-defined as a model's ability to correctly handle any type of input question by generating correct SQL queries for feasible questions and abstaining from generating infeasible ones (e.g., due to schema incompatibility or functionalities beyond SQL). We evaluate existing methods using a novel penalty-based scoring metric with two modeling approaches: (1) pipeline-based methods combining SQL generators with infeasible question detectors and SQL error detectors for abstention; and (2) unified methods using a single model for the entire task. Our experimental results reveal that achieving high scores under severe penalties requires significant effort and provide a new perspective on developing text-to-SQL models for safer deployment. TrustSQL is available at https://github.com/glee4810/TrustSQL.

Multi-hop Question Answering (QA) necessitates complex reasoning by integrating multiple pieces of information to resolve intricate questions. However, existing QA systems encounter challenges such as outdated information, context window length limitations, and an accuracy-quantity trade-off. To address these issues, we propose a novel framework, the Hierarchical Retrieval-Augmented Generation Model with Rethink (HiRAG), comprising Decomposer, Definer, Retriever, Filter, and Summarizer five key modules. We introduce a new hierarchical retrieval strategy that incorporates both sparse retrieval at the document level and dense retrieval at the chunk level, effectively integrating their strengths. Additionally, we propose a single-candidate retrieval method to mitigate the limitations of multi-candidate retrieval. We also construct two new corpora, Indexed Wikicorpus and Profile Wikicorpus, to address the issues of outdated and insufficient knowledge. Our experimental results on four datasets demonstrate that HiRAG outperforms state-of-the-art models across most metrics, and our Indexed Wikicorpus is effective. The code for HiRAG is available at https://github.com/2282588541a/HiRAG

Multimodal search has become increasingly important in providing users with a natural and effective way to ex-press their search intentions. Images offer fine-grained details of the desired products, while text allows for easily incorporating search modifications. However, some existing multimodal search systems are unreliable and fail to address simple queries. The problem becomes harder with the large variability of natural language text queries, which may contain ambiguous, implicit, and irrelevant in-formation. Addressing these issues may require systems with enhanced matching capabilities, reasoning abilities, and context-aware query parsing and rewriting. This paper introduces a novel multimodal search model that achieves a new performance milestone on the Fashion200K dataset. Additionally, we propose a novel search interface integrating Large Language Models (LLMs) to facilitate natural language interaction. This interface routes queries to search systems while conversationally engaging with users and considering previous searches. When coupled with our multimodal search model, it heralds a new era of shopping assistants capable of offering human-like interaction and enhancing the overall search experience.

Natural Language Search (NLS) extends the capabilities of search engines that perform keyword search allowing users to issue queries in a more "natural" language. The engine tries to understand the meaning of the queries and to map the query words to the symbols it supports like Persons, Organizations, Time Expressions etc.. It, then, retrieves the information that satisfies the user's need in different forms like an answer, a record or a list of records. We present an NLS system we implemented as part of the Search service of a major CRM platform. The system is currently in production serving thousands of customers. Our user studies showed that creating dynamic reports with NLS saved more than 50% of our user's time compared to achieving the same result with navigational search. We describe the architecture of the system, the particularities of the CRM domain as well as how they have influenced our design decisions. Among several submodules of the system we detail the role of a Deep Learning Named Entity Recognizer. The paper concludes with discussion over the lessons learned while developing this product.

In virtual assistant (VA) systems it is important to reject or redirect user queries that fall outside the scope of the system. One of the most accurate approaches for out-of-scope (OOS) rejection is to combine it with the task of intent classification on in-scope queries, and to use methods based on the similarity of embeddings produced by transformer-based sentence encoders. Typically, such encoders are fine-tuned for the intent-classification task, using cross-entropy loss. Recent work has shown that while this produces suitable embeddings for the intent-classification task, it also tends to disperse in-scope embeddings over the full sentence embedding space. This causes the in-scope embeddings to potentially overlap with OOS embeddings, thereby making OOS rejection difficult. This is compounded when OOS data is unknown. To mitigate this issue our work proposes to regularize the cross-entropy loss with an in-scope embedding reconstruction loss learned using an auto-encoder. Our method achieves a 1-4% improvement in the area under the precision-recall curve for rejecting out-of-sample (OOS) instances, without compromising intent classification performance.

Recent advances in the fields of Information Retrieval and Machine Learning have focused on improving the performance of search engines to enhance the user experience, especially in the world of online shopping. The focus has thus been on leveraging cutting-edge learning techniques and relying on large enriched datasets. This paper introduces the Shopping Queries Image Dataset (SQID), an extension of the Amazon Shopping Queries Dataset enriched with image information associated with 190,000 products. By integrating visual information, SQID facilitates research around multimodal learning techniques that can take into account both textual and visual information for improving product search and ranking. We also provide experimental results leveraging SQID and pretrained models, showing the value of using multimodal data for search and ranking. SQID is available at: https://github.com/Crossing-Minds/shopping-queries-image-dataset.

Summarization is the task of compressing source document(s) into coherent and succinct passages. This is a valuable tool to present users with concise and accurate sketch of the top ranked documents related to their queries. Query-based multi-document summarization (qMDS) addresses this pervasive need, but the research is severely limited due to lack of training and evaluation datasets as existing single-document and multi-document summarization datasets are inadequate in form and scale. We propose a scalable approach called AQuaMuSe to automatically mine qMDS examples from question answering datasets and large document corpora. Our approach is unique in the sense that it can general a dual dataset -- for extractive and abstractive summaries both. We publicly release a specific instance of an AQuaMuSe dataset with 5,519 query-based summaries, each associated with an average of 6 input documents selected from an index of 355M documents from Common Crawl. Extensive evaluation of the dataset along with baseline summarization model experiments are provided.

Conventional dialogue summarization methods directly generate summaries and do not consider user's specific interests. This poses challenges in cases where the users are more focused on particular topics or aspects. With the advancement of instruction-finetuned language models, we introduce instruction-tuning to dialogues to expand the capability set of dialogue summarization models. To overcome the scarcity of instructive dialogue summarization data, we propose a three-step approach to synthesize high-quality query-based summarization triples. This process involves summary-anchored query generation, query filtering, and query-based summary generation. By training a unified model called InstructDS (Instructive Dialogue Summarization) on three summarization datasets with multi-purpose instructive triples, we expand the capability of dialogue summarization models. We evaluate our method on four datasets, including dialogue summarization and dialogue reading comprehension. Experimental results show that our approach outperforms the state-of-the-art models and even models with larger sizes. Additionally, our model exhibits higher generalizability and faithfulness, as confirmed by human subjective evaluations.

Recent advances in large language models (LLMs) have enabled autonomous agents with complex reasoning and task-fulfillment capabilities using a wide range of tools. However, effectively identifying the most relevant tools for a given task becomes a key bottleneck as the toolset size grows, hindering reliable tool utilization. To address this, we introduce Re-Invoke, an unsupervised tool retrieval method designed to scale effectively to large toolsets without training. Specifically, we first generate a diverse set of synthetic queries that comprehensively cover different aspects of the query space associated with each tool document during the tool indexing phase. Second, we leverage LLM's query understanding capabilities to extract key tool-related context and underlying intents from user queries during the inference phase. Finally, we employ a novel multi-view similarity ranking strategy based on intents to pinpoint the most relevant tools for each query. Our evaluation demonstrates that Re-Invoke significantly outperforms state-of-the-art alternatives in both single-tool and multi-tool scenarios, all within a fully unsupervised setting. Notably, on the ToolE datasets, we achieve a 20% relative improvement in nDCG@5 for single-tool retrieval and a 39% improvement for multi-tool retrieval.

Conversational search, unlike single-turn retrieval tasks, requires understanding the current question within a dialogue context. The common approach of rewrite-then-retrieve aims to decontextualize questions to be self-sufficient for off-the-shelf retrievers, but most existing methods produce sub-optimal query rewrites due to the limited ability to incorporate signals from the retrieval results. To overcome this limitation, we present a novel framework RetPO (Retriever's Preference Optimization), which is designed to optimize a language model (LM) for reformulating search queries in line with the preferences of the target retrieval systems. The process begins by prompting a large LM to produce various potential rewrites and then collects retrieval performance for these rewrites as the retrievers' preferences. Through the process, we construct a large-scale dataset called RF collection, containing Retrievers' Feedback on over 410K query rewrites across 12K conversations. Furthermore, we fine-tune a smaller LM using this dataset to align it with the retrievers' preferences as feedback. The resulting model achieves state-of-the-art performance on two recent conversational search benchmarks, significantly outperforming existing baselines, including GPT-3.5.

While large language models excel at following explicit instructions, they often struggle with ambiguous or incomplete user requests, defaulting to verbose, generic responses rather than seeking clarification. We introduce InfoQuest, a multi-turn chat benchmark designed to evaluate how dialogue agents handle hidden context in open-ended user requests. The benchmark presents intentionally ambiguous scenarios that require models to engage in information-seeking dialogue through clarifying questions before providing appropriate responses. Our evaluation of both open and closed-source models reveals that while proprietary models generally perform better, all current assistants struggle with effectively gathering critical information, often requiring multiple turns to infer user intent and frequently defaulting to generic responses without proper clarification. We provide a systematic methodology for generating diverse scenarios and evaluating models' information-seeking capabilities, offering insights into the current limitations of language models in handling ambiguous requests through multi-turn interactions.

In this work we focus on multi-turn passage retrieval as a crucial component of conversational search. One of the key challenges in multi-turn passage retrieval comes from the fact that the current turn query is often underspecified due to zero anaphora, topic change, or topic return. Context from the conversational history can be used to arrive at a better expression of the current turn query, defined as the task of query resolution. In this paper, we model the query resolution task as a binary term classification problem: for each term appearing in the previous turns of the conversation decide whether to add it to the current turn query or not. We propose QuReTeC (Query Resolution by Term Classification), a neural query resolution model based on bidirectional transformers. We propose a distant supervision method to automatically generate training data by using query-passage relevance labels. Such labels are often readily available in a collection either as human annotations or inferred from user interactions. We show that QuReTeC outperforms state-of-the-art models, and furthermore, that our distant supervision method can be used to substantially reduce the amount of human-curated data required to train QuReTeC. We incorporate QuReTeC in a multi-turn, multi-stage passage retrieval architecture and demonstrate its effectiveness on the TREC CAsT dataset.

Task-oriented dialogue (TOD) systems have been applied in a range of domains to support human users to achieve specific goals. Systems are typically constructed for a single domain or language and do not generalise well beyond this. Their extension to other languages in particular is restricted by the lack of available training data for many of the world's languages. To support work on Natural Language Understanding (NLU) in TOD across multiple languages and domains simultaneously, we constructed MULTI3NLU++, a multilingual, multi-intent, multi-domain dataset. MULTI3NLU++ extends the English-only NLU++ dataset to include manual translations into a range of high, medium and low resource languages (Spanish, Marathi, Turkish and Amharic), in two domains (banking and hotels). MULTI3NLU++ inherits the multi-intent property of NLU++, where an utterance may be labelled with multiple intents, providing a more realistic representation of a user's goals and aligning with the more complex tasks that commercial systems aim to model. We use MULTI3NLU++ to benchmark state-of-the-art multilingual language models as well as Machine Translation and Question Answering systems for the NLU task of intent detection for TOD systems in the multilingual setting. The results demonstrate the challenging nature of the dataset, particularly in the low-resource language setting.

Modern dialog managers face the challenge of having to fulfill human-level conversational skills as part of common user expectations, including but not limited to discourse with no clear objective. Along with these requirements, agents are expected to extrapolate intent from the user's dialogue even when subjected to non-canonical forms of speech. This depends on the agent's comprehension of paraphrased forms of such utterances. Especially in low-resource languages, the lack of data is a bottleneck that prevents advancements of the comprehension performance for these types of agents. In this regard, here we demonstrate the necessity of extracting the intent argument of non-canonical directives in a natural language format, which may yield more accurate parsing, and suggest guidelines for building a parallel corpus for this purpose. Following the guidelines, we construct a Korean corpus of 50K instances of question/command-intent pairs, including the labels for classification of the utterance type. We also propose a method for mitigating class imbalance, demonstrating the potential applications of the corpus generation method and its multilingual extensibility.

Large language models (LLMs) are becoming increasingly important for machine learning applications. However, it can be challenging to align LLMs with our intent, particularly when we want to generate content that is preferable over others or when we want the LLM to respond in a certain style or tone that is hard to describe. To address this challenge, we propose an approach that uses contrastive examples to better describe our intent. This involves providing positive examples that illustrate the true intent, along with negative examples that show what characteristics we want LLMs to avoid. The negative examples can be retrieved from labeled data, written by a human, or generated by the LLM itself. Before generating an answer, we ask the model to analyze the examples to teach itself what to avoid. This reasoning step provides the model with the appropriate articulation of the user's need and guides it towards generting a better answer. We tested our approach on both synthesized and real-world datasets, including StackExchange and Reddit, and found that it significantly improves performance compared to standard few-shot prompting

Large Language Model (LLM)-based applications are graduating from research prototypes to products serving millions of users, influencing how people write and consume information. A prominent example is the appearance of Answer Engines: LLM-based generative search engines supplanting traditional search engines. Answer engines not only retrieve relevant sources to a user query but synthesize answer summaries that cite the sources. To understand these systems' limitations, we first conducted a study with 21 participants, evaluating interactions with answer vs. traditional search engines and identifying 16 answer engine limitations. From these insights, we propose 16 answer engine design recommendations, linked to 8 metrics. An automated evaluation implementing our metrics on three popular engines (You.com, Perplexity.ai, BingChat) quantifies common limitations (e.g., frequent hallucination, inaccurate citation) and unique features (e.g., variation in answer confidence), with results mirroring user study insights. We release our Answer Engine Evaluation benchmark (AEE) to facilitate transparent evaluation of LLM-based applications.

We present NLU++, a novel dataset for natural language understanding (NLU) in task-oriented dialogue (ToD) systems, with the aim to provide a much more challenging evaluation environment for dialogue NLU models, up to date with the current application and industry requirements. NLU++ is divided into two domains (BANKING and HOTELS) and brings several crucial improvements over current commonly used NLU datasets. 1) NLU++ provides fine-grained domain ontologies with a large set of challenging multi-intent sentences, introducing and validating the idea of intent modules that can be combined into complex intents that convey complex user goals, combined with finer-grained and thus more challenging slot sets. 2) The ontology is divided into domain-specific and generic (i.e., domain-universal) intent modules that overlap across domains, promoting cross-domain reusability of annotated examples. 3) The dataset design has been inspired by the problems observed in industrial ToD systems, and 4) it has been collected, filtered and carefully annotated by dialogue NLU experts, yielding high-quality annotated data. Finally, we benchmark a series of current state-of-the-art NLU models on NLU++; the results demonstrate the challenging nature of the dataset, especially in low-data regimes, the validity of `intent modularisation', and call for further research on ToD NLU.

Improving the quality of search results can significantly enhance users experience and engagement with search engines. In spite of several recent advancements in the fields of machine learning and data mining, correctly classifying items for a particular user search query has been a long-standing challenge, which still has a large room for improvement. This paper introduces the "Shopping Queries Dataset", a large dataset of difficult Amazon search queries and results, publicly released with the aim of fostering research in improving the quality of search results. The dataset contains around 130 thousand unique queries and 2.6 million manually labeled (query,product) relevance judgements. The dataset is multilingual with queries in English, Japanese, and Spanish. The Shopping Queries Dataset is being used in one of the KDDCup'22 challenges. In this paper, we describe the dataset and present three evaluation tasks along with baseline results: (i) ranking the results list, (ii) classifying product results into relevance categories, and (iii) identifying substitute products for a given query. We anticipate that this data will become the gold standard for future research in the topic of product search.

We present a Conversational Chain-of-Action (Conv-CoA) framework for Open-domain Conversational Question Answering (OCQA). Compared with literature, Conv-CoA addresses three major challenges: (i) unfaithful hallucination that is inconsistent with real-time or domain facts, (ii) weak reasoning performance in conversational scenarios, and (iii) unsatisfying performance in conversational information retrieval. Our key contribution is a dynamic reasoning-retrieval mechanism that extracts the intent of the question and decomposes it into a reasoning chain to be solved via systematic prompting, pre-designed actions, updating the Contextual Knowledge Set (CKS), and a novel Hopfield-based retriever. Methodologically, we propose a resource-efficiency Hopfield retriever to enhance the efficiency and accuracy of conversational information retrieval within our actions. Additionally, we propose a conversational-multi-reference faith score (Conv-MRFS) to verify and resolve conflicts between retrieved knowledge and answers in conversations. Empirically, we conduct comparisons between our framework and 23 state-of-the-art methods across five different research directions and two public benchmarks. These comparisons demonstrate that our Conv-CoA outperforms other methods in both the accuracy and efficiency dimensions.

Retrieval-augmented generation (RAG) is considered to be a promising approach to alleviate the hallucination issue of large language models (LLMs), and it has received widespread attention from researchers recently. Due to the limitation in the semantic understanding of retrieval models, the success of RAG heavily lies on the ability of LLMs to identify passages with utility. Recent efforts have explored the ability of LLMs to assess the relevance of passages in retrieval, but there has been limited work on evaluating the utility of passages in supporting question answering. In this work, we conduct a comprehensive study about the capabilities of LLMs in utility evaluation for open-domain QA. Specifically, we introduce a benchmarking procedure and collection of candidate passages with different characteristics, facilitating a series of experiments with five representative LLMs. Our experiments reveal that: (i) well-instructed LLMs can distinguish between relevance and utility, and that LLMs are highly receptive to newly generated counterfactual passages. Moreover, (ii) we scrutinize key factors that affect utility judgments in the instruction design. And finally, (iii) to verify the efficacy of utility judgments in practical retrieval augmentation applications, we delve into LLMs' QA capabilities using the evidence judged with utility and direct dense retrieval results. (iv) We propose a k-sampling, listwise approach to reduce the dependency of LLMs on the sequence of input passages, thereby facilitating subsequent answer generation. We believe that the way we formalize and study the problem along with our findings contributes to a critical assessment of retrieval-augmented LLMs. Our code and benchmark can be found at https://github.com/ict-bigdatalab/utility_judgments.

Large language models (LLMs) have shown promising abilities of in-context learning (ICL), adapting swiftly to new tasks with only few-shot demonstrations. However, current few-shot methods heavily depend on high-quality, query-specific demos, which are often lacking. When faced with out-of-demonstration (OOD) queries, methods that rely on hand-crafted demos or external retrievers might fail. To bridge the gap between limited demos and OOD queries, we propose Self-Demos, a novel prompting method that elicits the inherent generalizability in LLMs by query-aware demo generation. The generated demos strategically interpolate between existing demos and the given query, transforming the query from OOD to ID. To evaluate the effectiveness of our approach, we manually constructed OOD-Toolset, a dataset in the tool-using scenario with over 300 real-world APIs and 1000 instances, each consisting of three tool-use cases as demos and an OOD query. Thorough experiments on our dataset and two public math benchmarks have shown that our method can outperform state-of-the-art baselines in the OOD setting. Moreover, we conduct a range of analyses to validate Self-Demos's generalization and provide more insights.

Conversational systems often rely on embedding models for intent classification and intent clustering tasks. The advent of Large Language Models (LLMs), which enable instructional embeddings allowing one to adjust semantics over the embedding space using prompts, are being viewed as a panacea for these downstream conversational tasks. However, traditional evaluation benchmarks rely solely on task metrics that don't particularly measure gaps related to semantic understanding. Thus, we propose an intent semantic toolkit that gives a more holistic view of intent embedding models by considering three tasks -- (1) intent classification, (2) intent clustering, and (3) a novel triplet task. The triplet task gauges the model's understanding of two semantic concepts paramount in real-world conversational systems -- negation and implicature. We observe that current embedding models fare poorly in semantic understanding of these concepts. To address this, we propose a pre-training approach to improve the embedding model by leveraging augmentation with data generated by an auto-regressive model and a contrastive loss term. Our approach improves the semantic understanding of the intent embedding model on the aforementioned linguistic dimensions while slightly effecting their performance on downstream task metrics.

Query-focused summarization (QFS) aims to provide a summary of a single document/multi documents that can satisfy the information needs of a given query. It is useful for various real-world applications, such as abstractive snippet generation or more recent retrieval augmented generation (RAG). A prototypical QFS pipeline consists of a retriever (sparse or dense retrieval) and a generator (usually a large language model). However, applying large language models (LLM) potentially leads to hallucinations, especially when the evidence contradicts the prior belief of LLMs. There has been growing interest in developing new decoding methods to improve generation quality and reduce hallucination. In this work, we conduct a large-scale reproducibility study on one recently proposed decoding method -- Context-aware Decoding (CAD). In addition to replicating CAD's experiments on news summarization datasets, we include experiments on QFS datasets, and conduct more rigorous analysis on computational complexity and hyperparameter sensitivity. Experiments with eight different language models show that performance-wise, CAD improves QFS quality by (1) reducing factuality errors/hallucinations while (2) mostly retaining the match of lexical patterns, measured by ROUGE scores, while also at a cost of increased inference-time FLOPs and reduced decoding speed. The code implementation based on Huggingface Library is made available https://github.com/zhichaoxu-shufe/context-aware-decoding-qfs

Autonomous agents that interact with graphical user interfaces (GUIs) hold significant potential for enhancing user experiences. To further improve these experiences, agents need to be personalized and proactive. By effectively comprehending user intentions through their actions and interactions with GUIs, agents will be better positioned to achieve these goals. This paper introduces the task of goal identification from observed UI trajectories, aiming to infer the user's intended task based on their GUI interactions. We propose a novel evaluation metric to assess whether two task descriptions are paraphrases within a specific UI environment. By Leveraging the inverse relation with the UI automation task, we utilized the Android-In-The-Wild and Mind2Web datasets for our experiments. Using our metric and these datasets, we conducted several experiments comparing the performance of humans and state-of-the-art models, specifically GPT-4 and Gemini-1.5 Pro. Our results show that Gemini performs better than GPT but still underperforms compared to humans, indicating significant room for improvement.

A significant amount of the world's knowledge is stored in relational databases. However, the ability for users to retrieve facts from a database is limited due to a lack of understanding of query languages such as SQL. We propose Seq2SQL, a deep neural network for translating natural language questions to corresponding SQL queries. Our model leverages the structure of SQL queries to significantly reduce the output space of generated queries. Moreover, we use rewards from in-the-loop query execution over the database to learn a policy to generate unordered parts of the query, which we show are less suitable for optimization via cross entropy loss. In addition, we will publish WikiSQL, a dataset of 80654 hand-annotated examples of questions and SQL queries distributed across 24241 tables from Wikipedia. This dataset is required to train our model and is an order of magnitude larger than comparable datasets. By applying policy-based reinforcement learning with a query execution environment to WikiSQL, our model Seq2SQL outperforms attentional sequence to sequence models, improving execution accuracy from 35.9% to 59.4% and logical form accuracy from 23.4% to 48.3%.

Users of natural language interfaces, generally powered by Large Language Models (LLMs),often must repeat their preferences each time they make a similar request. To alleviate this, we propose including some of a user's preferences and instructions in natural language -- collectively termed standing instructions -- as additional context for such interfaces. For example, when a user states I'm hungry, their previously expressed preference for Persian food will be automatically added to the LLM prompt, so as to influence the search for relevant restaurants. We develop NLSI, a language-to-program dataset consisting of over 2.4K dialogues spanning 17 domains, where each dialogue is paired with a user profile (a set of users specific standing instructions) and corresponding structured representations (API calls). A key challenge in NLSI is to identify which subset of the standing instructions is applicable to a given dialogue. NLSI contains diverse phenomena, from simple preferences to interdependent instructions such as triggering a hotel search whenever the user is booking tickets to an event. We conduct experiments on NLSI using prompting with large language models and various retrieval approaches, achieving a maximum of 44.7% exact match on API prediction. Our results demonstrate the challenges in identifying the relevant standing instructions and their interpretation into API calls.

This publication describes the motivation and generation of Q_{bias}, a large dataset of Google and Bing search queries, a scraping tool and dataset for biased news articles, as well as language models for the investigation of bias in online search. Web search engines are a major factor and trusted source in information search, especially in the political domain. However, biased information can influence opinion formation and lead to biased opinions. To interact with search engines, users formulate search queries and interact with search query suggestions provided by the search engines. A lack of datasets on search queries inhibits research on the subject. We use Q_{bias} to evaluate different approaches to fine-tuning transformer-based language models with the goal of producing models capable of biasing text with left and right political stance. Additionally to this work we provided datasets and language models for biasing texts that allow further research on bias in online information search.

Text retrieval is a long-standing research topic on information seeking, where a system is required to return relevant information resources to user's queries in natural language. From classic retrieval methods to learning-based ranking functions, the underlying retrieval models have been continually evolved with the ever-lasting technical innovation. To design effective retrieval models, a key point lies in how to learn the text representation and model the relevance matching. The recent success of pretrained language models (PLMs) sheds light on developing more capable text retrieval approaches by leveraging the excellent modeling capacity of PLMs. With powerful PLMs, we can effectively learn the representations of queries and texts in the latent representation space, and further construct the semantic matching function between the dense vectors for relevance modeling. Such a retrieval approach is referred to as dense retrieval, since it employs dense vectors (a.k.a., embeddings) to represent the texts. Considering the rapid progress on dense retrieval, in this survey, we systematically review the recent advances on PLM-based dense retrieval. Different from previous surveys on dense retrieval, we take a new perspective to organize the related work by four major aspects, including architecture, training, indexing and integration, and summarize the mainstream techniques for each aspect. We thoroughly survey the literature, and include 300+ related reference papers on dense retrieval. To support our survey, we create a website for providing useful resources, and release a code repertory and toolkit for implementing dense retrieval models. This survey aims to provide a comprehensive, practical reference focused on the major progress for dense text retrieval.

Large language models often encounter challenges with static knowledge and hallucinations, which undermine their reliability. Retrieval-augmented generation (RAG) mitigates these issues by incorporating external information. However, user queries frequently contain noise and intent deviations, necessitating query rewriting to improve the relevance of retrieved documents. In this paper, we introduce DMQR-RAG, a Diverse Multi-Query Rewriting framework designed to improve the performance of both document retrieval and final responses in RAG. Specifically, we investigate how queries with varying information quantities can retrieve a diverse array of documents, presenting four rewriting strategies that operate at different levels of information to enhance the performance of baseline approaches. Additionally, we propose an adaptive strategy selection method that minimizes the number of rewrites while optimizing overall performance. Our methods have been rigorously validated through extensive experiments conducted in both academic and industry settings.

Large Language Models (LLMs) play powerful, black-box readers in the retrieve-then-read pipeline, making remarkable progress in knowledge-intensive tasks. This work introduces a new framework, Rewrite-Retrieve-Read instead of the previous retrieve-then-read for the retrieval-augmented LLMs from the perspective of the query rewriting. Unlike prior studies focusing on adapting either the retriever or the reader, our approach pays attention to the adaptation of the search query itself, for there is inevitably a gap between the input text and the needed knowledge in retrieval. We first prompt an LLM to generate the query, then use a web search engine to retrieve contexts. Furthermore, to better align the query to the frozen modules, we propose a trainable scheme for our pipeline. A small language model is adopted as a trainable rewriter to cater to the black-box LLM reader. The rewriter is trained using the feedback of the LLM reader by reinforcement learning. Evaluation is conducted on downstream tasks, open-domain QA and multiple-choice QA. Experiments results show consistent performance improvement, indicating that our framework is proven effective and scalable, and brings a new framework for retrieval-augmented LLM.

Large reasoning models (LRMs) like OpenAI-o1 have demonstrated impressive long stepwise reasoning capabilities through large-scale reinforcement learning. However, their extended reasoning processes often suffer from knowledge insufficiency, leading to frequent uncertainties and potential errors. To address this limitation, we introduce Search-o1, a framework that enhances LRMs with an agentic retrieval-augmented generation (RAG) mechanism and a Reason-in-Documents module for refining retrieved documents. Search-o1 integrates an agentic search workflow into the reasoning process, enabling dynamic retrieval of external knowledge when LRMs encounter uncertain knowledge points. Additionally, due to the verbose nature of retrieved documents, we design a separate Reason-in-Documents module to deeply analyze the retrieved information before injecting it into the reasoning chain, minimizing noise and preserving coherent reasoning flow. Extensive experiments on complex reasoning tasks in science, mathematics, and coding, as well as six open-domain QA benchmarks, demonstrate the strong performance of Search-o1. This approach enhances the trustworthiness and applicability of LRMs in complex reasoning tasks, paving the way for more reliable and versatile intelligent systems. The code is available at https://github.com/sunnynexus/Search-o1.

Context information in search sessions has proven to be useful for capturing user search intent. Existing studies explored user behavior sequences in sessions in different ways to enhance query suggestion or document ranking. However, a user behavior sequence has often been viewed as a definite and exact signal reflecting a user's behavior. In reality, it is highly variable: user's queries for the same intent can vary, and different documents can be clicked. To learn a more robust representation of the user behavior sequence, we propose a method based on contrastive learning, which takes into account the possible variations in user's behavior sequences. Specifically, we propose three data augmentation strategies to generate similar variants of user behavior sequences and contrast them with other sequences. In so doing, the model is forced to be more robust regarding the possible variations. The optimized sequence representation is incorporated into document ranking. Experiments on two real query log datasets show that our proposed model outperforms the state-of-the-art methods significantly, which demonstrates the effectiveness of our method for context-aware document ranking.

Text-to-image (T2I) models have rapidly advanced, enabling the generation of high-quality images from text prompts across various domains. However, these models present notable safety concerns, including the risk of generating harmful, biased, or private content. Current research on assessing T2I safety remains in its early stages. While some efforts have been made to evaluate models on specific safety dimensions, many critical risks remain unexplored. To address this gap, we introduce T2ISafety, a safety benchmark that evaluates T2I models across three key domains: toxicity, fairness, and bias. We build a detailed hierarchy of 12 tasks and 44 categories based on these three domains, and meticulously collect 70K corresponding prompts. Based on this taxonomy and prompt set, we build a large-scale T2I dataset with 68K manually annotated images and train an evaluator capable of detecting critical risks that previous work has failed to identify, including risks that even ultra-large proprietary models like GPTs cannot correctly detect. We evaluate 12 prominent diffusion models on T2ISafety and reveal several concerns including persistent issues with racial fairness, a tendency to generate toxic content, and significant variation in privacy protection across the models, even with defense methods like concept erasing. Data and evaluator are released under https://github.com/adwardlee/t2i_safety.

As the disruptive changes in the media economy and the proliferation of alternative news media outlets, news intent has progressively deviated from ethical standards that serve the public interest. News intent refers to the purpose or intention behind the creation of a news article. While the significance of research on news intent has been widely acknowledged, the absence of a systematic news intent understanding framework hinders further exploration of news intent and its downstream applications. To bridge this gap, we propose News INTent (NINT) frame, the first component-aware formalism for understanding the news creation intent based on research in philosophy, psychology, and cognitive science. Within this frame, we define the news intent identification task and provide a benchmark dataset with fine-grained labels along with an efficient benchmark method. Experiments demonstrate that NINT is beneficial in both the intent identification task and downstream tasks that demand a profound understanding of news. This work marks a foundational step towards a more systematic exploration of news creation intents.

Query rewriting is a crucial technique for passage retrieval in open-domain conversational question answering (CQA). It decontexualizes conversational queries into self-contained questions suitable for off-the-shelf retrievers. Existing methods attempt to incorporate retriever's preference during the training of rewriting models. However, these approaches typically rely on extensive annotations such as in-domain rewrites and/or relevant passage labels, limiting the models' generalization and adaptation capabilities. In this paper, we introduce AdaQR (Adaptive Query Rewriting), a framework for training query rewriting models with limited rewrite annotations from seed datasets and completely no passage label. Our approach begins by fine-tuning compact large language models using only ~10% of rewrite annotations from the seed dataset training split. The models are then utilized to generate rewrite candidates for each query instance. A novel approach is then proposed to assess retriever's preference for these candidates by the probability of answers conditioned on the conversational query by marginalizing the Top-K passages. This serves as the reward for optimizing the rewriter further using Direct Preference Optimization (DPO), a process free of rewrite and retrieval annotations. Experimental results on four open-domain CQA datasets demonstrate that AdaQR not only enhances the in-domain capabilities of the rewriter with limited annotation requirement, but also adapts effectively to out-of-domain datasets.

The rise of large language models (LLMs) for visually rich document understanding (VRDU) has kindled a need for prompt-response, document-based datasets. As annotating new datasets from scratch is labor-intensive, the existing literature has generated prompt-response datasets from available resources using simple templates. For the case of key information extraction (KIE), one of the most common VRDU tasks, past work has typically employed the template "What is the value for the {key}?". However, given the variety of questions encountered in the wild, simple and uniform templates are insufficient for creating robust models in research and industrial contexts. In this work, we present K2Q, a diverse collection of five datasets converted from KIE to a prompt-response format using a plethora of bespoke templates. The questions in K2Q can span multiple entities and be extractive or boolean. We empirically compare the performance of seven baseline generative models on K2Q with zero-shot prompting. We further compare three of these models when training on K2Q versus training on simpler templates to motivate the need of our work. We find that creating diverse and intricate KIE questions enhances the performance and robustness of VRDU models. We hope this work encourages future studies on data quality for generative model training.

Recent research on Large Language Models (LLMs) has led to remarkable advancements in general NLP AI assistants. Some studies have further explored the use of LLMs for planning and invoking models or APIs to address more general multi-modal user queries. Despite this progress, complex visual-based tasks still remain challenging due to the diverse nature of visual tasks. This diversity is reflected in two aspects: 1) Reasoning paths. For many real-life applications, it is hard to accurately decompose a query simply by examining the query itself. Planning based on the specific visual content and the results of each step is usually required. 2) Flexible inputs and intermediate results. Input forms could be flexible for in-the-wild cases, and involves not only a single image or video but a mixture of videos and images, e.g., a user-view image with some reference videos. Besides, a complex reasoning process will also generate diverse multimodal intermediate results, e.g., video narrations, segmented video clips, etc. To address such general cases, we propose a multi-modal AI assistant, AssistGPT, with an interleaved code and language reasoning approach called Plan, Execute, Inspect, and Learn (PEIL) to integrate LLMs with various tools. Specifically, the Planner is capable of using natural language to plan which tool in Executor should do next based on the current reasoning progress. Inspector is an efficient memory manager to assist the Planner to feed proper visual information into a specific tool. Finally, since the entire reasoning process is complex and flexible, a Learner is designed to enable the model to autonomously explore and discover the optimal solution. We conducted experiments on A-OKVQA and NExT-QA benchmarks, achieving state-of-the-art results. Moreover, showcases demonstrate the ability of our system to handle questions far more complex than those found in the benchmarks.

This work focuses on in-context data augmentation for intent detection. Having found that augmentation via in-context prompting of large pre-trained language models (PLMs) alone does not improve performance, we introduce a novel approach based on PLMs and pointwise V-information (PVI), a metric that can measure the usefulness of a datapoint for training a model. Our method first fine-tunes a PLM on a small seed of training data and then synthesizes new datapoints - utterances that correspond to given intents. It then employs intent-aware filtering, based on PVI, to remove datapoints that are not helpful to the downstream intent classifier. Our method is thus able to leverage the expressive power of large language models to produce diverse training data. Empirical results demonstrate that our method can produce synthetic training data that achieve state-of-the-art performance on three challenging intent detection datasets under few-shot settings (1.28% absolute improvement in 5-shot and 1.18% absolute in 10-shot, on average) and perform on par with the state-of-the-art in full-shot settings (within 0.01% absolute, on average).

One technique to improve the retrieval effectiveness of a search engine is to expand documents with terms that are related or representative of the documents' content.From the perspective of a question answering system, this might comprise questions the document can potentially answer. Following this observation, we propose a simple method that predicts which queries will be issued for a given document and then expands it with those predictions with a vanilla sequence-to-sequence model, trained using datasets consisting of pairs of query and relevant documents. By combining our method with a highly-effective re-ranking component, we achieve the state of the art in two retrieval tasks. In a latency-critical regime, retrieval results alone (without re-ranking) approach the effectiveness of more computationally expensive neural re-rankers but are much faster.

Much recent research on information retrieval has focused on how to transfer from one task (typically with abundant supervised data) to various other tasks where supervision is limited, with the implicit assumption that it is possible to generalize from one task to all the rest. However, this overlooks the fact that there are many diverse and unique retrieval tasks, each targeting different search intents, queries, and search domains. In this paper, we suggest to work on Few-shot Dense Retrieval, a setting where each task comes with a short description and a few examples. To amplify the power of a few examples, we propose Prompt-base Query Generation for Retriever (Promptagator), which leverages large language models (LLM) as a few-shot query generator, and creates task-specific retrievers based on the generated data. Powered by LLM's generalization ability, Promptagator makes it possible to create task-specific end-to-end retrievers solely based on a few examples {without} using Natural Questions or MS MARCO to train %question generators or dual encoders. Surprisingly, LLM prompting with no more than 8 examples allows dual encoders to outperform heavily engineered models trained on MS MARCO like ColBERT v2 by more than 1.2 nDCG on average on 11 retrieval sets. Further training standard-size re-rankers using the same generated data yields another 5.0 point nDCG improvement. Our studies determine that query generation can be far more effective than previously observed, especially when a small amount of task-specific knowledge is given.

Text-to-SQL, the task of translating natural language questions into SQL queries, is part of various business processes. Its automation, which is an emerging challenge, will empower software practitioners to seamlessly interact with relational databases using natural language, thereby bridging the gap between business needs and software capabilities. In this paper, we consider Large Language Models (LLMs), which have achieved state of the art for various NLP tasks. Specifically, we benchmark Text-to-SQL performance, the evaluation methodologies, as well as input optimization (e.g., prompting). In light of the empirical observations that we have made, we propose two novel metrics that were designed to adequately measure the similarity between SQL queries. Overall, we share with the community various findings, notably on how to select the right LLM on Text-to-SQL tasks. We further demonstrate that a tree-based edit distance constitutes a reliable metric for assessing the similarity between generated SQL queries and the oracle for benchmarking Text2SQL approaches. This metric is important as it relieves researchers from the need to perform computationally expensive experiments such as executing generated queries as done in prior works. Our work implements financial domain use cases and, therefore contributes to the advancement of Text2SQL systems and their practical adoption in this domain.

General-purpose artificial intelligence (AI) systems are built on massive swathes of public web data, assembled into corpora such as C4, RefinedWeb, and Dolma. To our knowledge, we conduct the first, large-scale, longitudinal audit of the consent protocols for the web domains underlying AI training corpora. Our audit of 14,000 web domains provides an expansive view of crawlable web data and how consent preferences to use it are changing over time. We observe a proliferation of AI-specific clauses to limit use, acute differences in restrictions on AI developers, as well as general inconsistencies between websites' expressed intentions in their Terms of Service and their robots.txt. We diagnose these as symptoms of ineffective web protocols, not designed to cope with the widespread re-purposing of the internet for AI. Our longitudinal analyses show that in a single year (2023-2024) there has been a rapid crescendo of data restrictions from web sources, rendering ~5%+ of all tokens in C4, or 28%+ of the most actively maintained, critical sources in C4, fully restricted from use. For Terms of Service crawling restrictions, a full 45% of C4 is now restricted. If respected or enforced, these restrictions are rapidly biasing the diversity, freshness, and scaling laws for general-purpose AI systems. We hope to illustrate the emerging crisis in data consent, foreclosing much of the open web, not only for commercial AI, but non-commercial AI and academic purposes.

We introduce a new problem KTRL+F, a knowledge-augmented in-document search task that necessitates real-time identification of all semantic targets within a document with the awareness of external sources through a single natural query. This task addresses following unique challenges for in-document search: 1) utilizing knowledge outside the document for extended use of additional information about targets to bridge the semantic gap between the query and the targets, and 2) balancing between real-time applicability with the performance. We analyze various baselines in KTRL+F and find there are limitations of existing models, such as hallucinations, low latency, or difficulties in leveraging external knowledge. Therefore we propose a Knowledge-Augmented Phrase Retrieval model that shows a promising balance between speed and performance by simply augmenting external knowledge embedding in phrase embedding. Additionally, we conduct a user study to verify whether solving KTRL+F can enhance search experience of users. It demonstrates that even with our simple model users can reduce the time for searching with less queries and reduced extra visits to other sources for collecting evidence. We encourage the research community to work on KTRL+F to enhance more efficient in-document information access.

As a primary means of information acquisition, information retrieval (IR) systems, such as search engines, have integrated themselves into our daily lives. These systems also serve as components of dialogue, question-answering, and recommender systems. The trajectory of IR has evolved dynamically from its origins in term-based methods to its integration with advanced neural models. While the neural models excel at capturing complex contextual signals and semantic nuances, thereby reshaping the IR landscape, they still face challenges such as data scarcity, interpretability, and the generation of contextually plausible yet potentially inaccurate responses. This evolution requires a combination of both traditional methods (such as term-based sparse retrieval methods with rapid response) and modern neural architectures (such as language models with powerful language understanding capacity). Meanwhile, the emergence of large language models (LLMs), typified by ChatGPT and GPT-4, has revolutionized natural language processing due to their remarkable language understanding, generation, generalization, and reasoning abilities. Consequently, recent research has sought to leverage LLMs to improve IR systems. Given the rapid evolution of this research trajectory, it is necessary to consolidate existing methodologies and provide nuanced insights through a comprehensive overview. In this survey, we delve into the confluence of LLMs and IR systems, including crucial aspects such as query rewriters, retrievers, rerankers, and readers. Additionally, we explore promising directions within this expanding field.

This research paper presents a comprehensive analysis of integrating advanced language models with search and retrieval systems in the fields of information retrieval and natural language processing. The objective is to evaluate and compare various state-of-the-art methods based on their performance in terms of accuracy and efficiency. The analysis explores different combinations of technologies, including Azure Cognitive Search Retriever with GPT-4, Pinecone's Canopy framework, Langchain with Pinecone and different language models (OpenAI, Cohere), LlamaIndex with Weaviate Vector Store's hybrid search, Google's RAG implementation on Cloud VertexAI-Search, Amazon SageMaker's RAG, and a novel approach called KG-FID Retrieval. The motivation for this analysis arises from the increasing demand for robust and responsive question-answering systems in various domains. The RobustQA metric is used to evaluate the performance of these systems under diverse paraphrasing of questions. The report aims to provide insights into the strengths and weaknesses of each method, facilitating informed decisions in the deployment and development of AI-driven search and retrieval systems.

Recent advancements in Text-to-SQL (Text2SQL) emphasize stimulating the large language models (LLM) on in-context learning, achieving significant results. Nevertheless, they face challenges when dealing with verbose database information and complex user intentions. This paper presents a two-stage framework to enhance the performance of current LLM-based natural language to SQL systems. We first introduce a novel prompt representation, called reference-enhanced representation, which includes schema information and randomly sampled cell values from tables to instruct LLMs in generating SQL queries. Then, in the first stage, question-SQL pairs are retrieved as few-shot demonstrations, prompting the LLM to generate a preliminary SQL (PreSQL). After that, the mentioned entities in PreSQL are parsed to conduct schema linking, which can significantly compact the useful information. In the second stage, with the linked schema, we simplify the prompt's schema information and instruct the LLM to produce the final SQL. Finally, as the post-refinement module, we propose using cross-consistency across different LLMs rather than self-consistency within a particular LLM. Our methods achieve new SOTA results on the Spider benchmark, with an execution accuracy of 87.6%.

Intent detection and slot filling are critical tasks in spoken and natural language understanding for task-oriented dialog systems. In this work we describe our participation in the slot and intent detection for low-resource language varieties (SID4LR; Aepli et al. (2023)). We investigate the slot and intent detection (SID) tasks using a wide range of models and settings. Given the recent success of multitask-prompted finetuning of large language models, we also test the generalization capability of the recent encoder-decoder model mT0 (Muennighoff et al., 2022) on new tasks (i.e., SID) in languages they have never intentionally seen. We show that our best model outperforms the baseline by a large margin (up to +30 F1 points) in both SID tasks

Pairing a lexical retriever with a neural re-ranking model has set state-of-the-art performance on large-scale information retrieval datasets. This pipeline covers scenarios like question answering or navigational queries, however, for information-seeking scenarios, users often provide information on whether a document is relevant to their query in form of clicks or explicit feedback. Therefore, in this work, we explore how relevance feedback can be directly integrated into neural re-ranking models by adopting few-shot and parameter-efficient learning techniques. Specifically, we introduce a kNN approach that re-ranks documents based on their similarity with the query and the documents the user considers relevant. Further, we explore Cross-Encoder models that we pre-train using meta-learning and subsequently fine-tune for each query, training only on the feedback documents. To evaluate our different integration strategies, we transform four existing information retrieval datasets into the relevance feedback scenario. Extensive experiments demonstrate that integrating relevance feedback directly in neural re-ranking models improves their performance, and fusing lexical ranking with our best performing neural re-ranker outperforms all other methods by 5.2 nDCG@20.

Large language models (LLMs) have made significant advancements in various natural language processing tasks, including question answering (QA) tasks. While incorporating new information with the retrieval of relevant passages is a promising way to improve QA with LLMs, the existing methods often require additional fine-tuning which becomes infeasible with recent LLMs. Augmenting retrieved passages via prompting has the potential to address this limitation, but this direction has been limitedly explored. To this end, we design a simple yet effective framework to enhance open-domain QA (ODQA) with LLMs, based on the summarized retrieval (SuRe). SuRe helps LLMs predict more accurate answers for a given question, which are well-supported by the summarized retrieval that could be viewed as an explicit rationale extracted from the retrieved passages. Specifically, SuRe first constructs summaries of the retrieved passages for each of the multiple answer candidates. Then, SuRe confirms the most plausible answer from the candidate set by evaluating the validity and ranking of the generated summaries. Experimental results on diverse ODQA benchmarks demonstrate the superiority of SuRe, with improvements of up to 4.6% in exact match (EM) and 4.0% in F1 score over standard prompting approaches. SuRe also can be integrated with a broad range of retrieval methods and LLMs. Finally, the generated summaries from SuRe show additional advantages to measure the importance of retrieved passages and serve as more preferred rationales by models and humans.

When experiencing an information need, users want to engage with a domain expert, but often turn to an information retrieval system, such as a search engine, instead. Classical information retrieval systems do not answer information needs directly, but instead provide references to (hopefully authoritative) answers. Successful question answering systems offer a limited corpus created on-demand by human experts, which is neither timely nor scalable. Pre-trained language models, by contrast, are capable of directly generating prose that may be responsive to an information need, but at present they are dilettantes rather than domain experts -- they do not have a true understanding of the world, they are prone to hallucinating, and crucially they are incapable of justifying their utterances by referring to supporting documents in the corpus they were trained over. This paper examines how ideas from classical information retrieval and pre-trained language models can be synthesized and evolved into systems that truly deliver on the promise of domain expert advice.

Most recent research on Text-to-SQL semantic parsing relies on either parser itself or simple heuristic based approach to understand natural language query (NLQ). When synthesizing a SQL query, there is no explicit semantic information of NLQ available to the parser which leads to undesirable generalization performance. In addition, without lexical-level fine-grained query understanding, linking between query and database can only rely on fuzzy string match which leads to suboptimal performance in real applications. In view of this, in this paper we present a general-purpose, modular neural semantic parsing framework that is based on token-level fine-grained query understanding. Our framework consists of three modules: named entity recognizer (NER), neural entity linker (NEL) and neural semantic parser (NSP). By jointly modeling query and database, NER model analyzes user intents and identifies entities in the query. NEL model links typed entities to schema and cell values in database. Parser model leverages available semantic information and linking results and synthesizes tree-structured SQL queries based on dynamically generated grammar. Experiments on SQUALL, a newly released semantic parsing dataset, show that we can achieve 56.8% execution accuracy on WikiTableQuestions (WTQ) test set, which outperforms the state-of-the-art model by 2.7%.

Multimodal intent recognition poses significant challenges, requiring the incorporation of non-verbal modalities from real-world contexts to enhance the comprehension of human intentions. Existing benchmark datasets are limited in scale and suffer from difficulties in handling out-of-scope samples that arise in multi-turn conversational interactions. We introduce MIntRec2.0, a large-scale benchmark dataset for multimodal intent recognition in multi-party conversations. It contains 1,245 dialogues with 15,040 samples, each annotated within a new intent taxonomy of 30 fine-grained classes. Besides 9,304 in-scope samples, it also includes 5,736 out-of-scope samples appearing in multi-turn contexts, which naturally occur in real-world scenarios. Furthermore, we provide comprehensive information on the speakers in each utterance, enriching its utility for multi-party conversational research. We establish a general framework supporting the organization of single-turn and multi-turn dialogue data, modality feature extraction, multimodal fusion, as well as in-scope classification and out-of-scope detection. Evaluation benchmarks are built using classic multimodal fusion methods, ChatGPT, and human evaluators. While existing methods incorporating nonverbal information yield improvements, effectively leveraging context information and detecting out-of-scope samples remains a substantial challenge. Notably, large language models exhibit a significant performance gap compared to humans, highlighting the limitations of machine learning methods in the cognitive intent understanding task. We believe that MIntRec2.0 will serve as a valuable resource, providing a pioneering foundation for research in human-machine conversational interactions, and significantly facilitating related applications. The full dataset and codes are available at https://github.com/thuiar/MIntRec2.0.

In search scenarios, user experience can be hindered by erroneous queries due to typos, voice errors, or knowledge gaps. Therefore, query correction is crucial for search engines. Current correction models, usually small models trained on specific data, often struggle with queries beyond their training scope or those requiring contextual understanding. While the advent of Large Language Models (LLMs) offers a potential solution, they are still limited by their pre-training data and inference cost, particularly for complex queries, making them not always effective for query correction. To tackle these, we propose Trigger^3, a large-small model collaboration framework that integrates the traditional correction model and LLM for query correction, capable of adaptively choosing the appropriate correction method based on the query and the correction results from the traditional correction model and LLM. Trigger^3 first employs a correction trigger to filter out correct queries. Incorrect queries are then corrected by the traditional correction model. If this fails, an LLM trigger is activated to call the LLM for correction. Finally, for queries that no model can correct, a fallback trigger decides to return the original query. Extensive experiments demonstrate Trigger^3 outperforms correction baselines while maintaining efficiency.

In this work, we introduce ChatQA, a family of conversational question answering (QA) models, that obtain GPT-4 level accuracies. Specifically, we propose a two-stage instruction tuning method that can significantly improve the zero-shot conversational QA results from large language models (LLMs). To handle retrieval in conversational QA, we fine-tune a dense retriever on a multi-turn QA dataset, which provides comparable results to using the state-of-the-art query rewriting model while largely reducing deployment cost. Notably, our ChatQA-70B can outperform GPT-4 in terms of average score on 10 conversational QA datasets (54.14 vs. 53.90), without relying on any synthetic data from OpenAI GPT models.

Successful conversational search systems can present natural, adaptive and interactive shopping experience for online shopping customers. However, building such systems from scratch faces real word challenges from both imperfect product schema/knowledge and lack of training dialog data.In this work we first propose ConvSearch, an end-to-end conversational search system that deeply combines the dialog system with search. It leverages the text profile to retrieve products, which is more robust against imperfect product schema/knowledge compared with using product attributes alone. We then address the lack of data challenges by proposing an utterance transfer approach that generates dialogue utterances by using existing dialog from other domains, and leveraging the search behavior data from e-commerce retailer. With utterance transfer, we introduce a new conversational search dataset for online shopping. Experiments show that our utterance transfer method can significantly improve the availability of training dialogue data without crowd-sourcing, and the conversational search system significantly outperformed the best tested baseline.

People increasingly search online for answers to their medical questions but the rate at which medical questions are asked online significantly exceeds the capacity of qualified people to answer them. This leaves many questions unanswered or inadequately answered. Many of these questions are not unique, and reliable identification of similar questions would enable more efficient and effective question answering schema. COVID-19 has only exacerbated this problem. Almost every government agency and healthcare organization has tried to meet the informational need of users by building online FAQs, but there is no way for people to ask their question and know if it is answered on one of these pages. While many research efforts have focused on the problem of general question similarity, these approaches do not generalize well to domains that require expert knowledge to determine semantic similarity, such as the medical domain. In this paper, we show how a double fine-tuning approach of pretraining a neural network on medical question-answer pairs followed by fine-tuning on medical question-question pairs is a particularly useful intermediate task for the ultimate goal of determining medical question similarity. While other pretraining tasks yield an accuracy below 78.7% on this task, our model achieves an accuracy of 82.6% with the same number of training examples, an accuracy of 80.0% with a much smaller training set, and an accuracy of 84.5% when the full corpus of medical question-answer data is used. We also describe a currently live system that uses the trained model to match user questions to COVID-related FAQs.

In this work, we dive into the fundamental challenges of evaluating Text2SQL solutions and highlight potential failure causes and the potential risks of relying on aggregate metrics in existing benchmarks. We identify two largely unaddressed limitations in current open benchmarks: (1) data quality issues in the evaluation data, mainly attributed to the lack of capturing the probabilistic nature of translating a natural language description into a structured query (e.g., NL ambiguity), and (2) the bias introduced by using different match functions as approximations for SQL equivalence. To put both limitations into context, we propose a unified taxonomy of all Text2SQL limitations that can lead to both prediction and evaluation errors. We then motivate the taxonomy by providing a survey of Text2SQL limitations using state-of-the-art Text2SQL solutions and benchmarks. We describe the causes of limitations with real-world examples and propose potential mitigation solutions for each category in the taxonomy. We conclude by highlighting the open challenges encountered when deploying such mitigation strategies or attempting to automatically apply the taxonomy.

Natural language (NL) feedback contains rich information about the user experience. Existing studies focus on an instance-level approach, where feedback is used to refine specific examples, disregarding its system-wide application. This paper proposes a general framework for unlocking the system-level use of NL feedback. We show how to use feedback to formalize system-level design decisions in a human-in-the-loop-process -- in order to produce better models. In particular this is done through: (i) metric design for tasks; and (ii) language model prompt design for refining model responses. We conduct two case studies of this approach for improving search query generation and dialog response generation, demonstrating the effectiveness of the use of system-level feedback. We show the combination of system-level feedback and instance-level feedback brings further gains, and that human written instance-level feedback results in more grounded refinements than GPT-3.5 written ones, underlying the importance of human feedback for building systems.

Few-shot fine-grained classification and person search appear as distinct tasks and literature has treated them separately. But a closer look unveils important similarities: both tasks target categories that can only be discriminated by specific object details; and the relevant models should generalize to new categories, not seen during training. We propose a novel unified Query-Guided Network (QGN) applicable to both tasks. QGN consists of a Query-guided Siamese-Squeeze-and-Excitation subnetwork which re-weights both the query and gallery features across all network layers, a Query-guided Region Proposal subnetwork for query-specific localisation, and a Query-guided Similarity subnetwork for metric learning. QGN improves on a few recent few-shot fine-grained datasets, outperforming other techniques on CUB by a large margin. QGN also performs competitively on the person search CUHK-SYSU and PRW datasets, where we perform in-depth analysis.

Question rewriting (QR) is a subtask of conversational question answering (CQA) aiming to ease the challenges of understanding dependencies among dialogue history by reformulating questions in a self-contained form. Despite seeming plausible, little evidence is available to justify QR as a mitigation method for CQA. To verify the effectiveness of QR in CQA, we investigate a reinforcement learning approach that integrates QR and CQA tasks and does not require corresponding QR datasets for targeted CQA. We find, however, that the RL method is on par with the end-to-end baseline. We provide an analysis of the failure and describe the difficulty of exploiting QR for CQA.

Fine-tuning large language models (LLMs) for specific domain tasks has achieved great success in Text-to-SQL tasks. However, these fine-tuned models often face challenges with multi-turn Text-to-SQL tasks caused by ambiguous or unanswerable questions. It is desired to enhance LLMs to handle multiple types of questions in multi-turn Text-to-SQL tasks. To address this, we propose a novel data augmentation method, called QDA-SQL, which generates multiple types of multi-turn Q\&A pairs by using LLMs. In QDA-SQL, we introduce a novel data augmentation method incorporating validation and correction mechanisms to handle complex multi-turn Text-to-SQL tasks. Experimental results demonstrate that QDA-SQL enables fine-tuned models to exhibit higher performance on SQL statement accuracy and enhances their ability to handle complex, unanswerable questions in multi-turn Text-to-SQL tasks. The generation script and test set are released at https://github.com/mcxiaoxiao/QDA-SQL.

This document presents a detailed description of the challenge on clarifying questions for dialogue systems (ClariQ). The challenge is organized as part of the Conversational AI challenge series (ConvAI3) at Search Oriented Conversational AI (SCAI) EMNLP workshop in 2020. The main aim of the conversational systems is to return an appropriate answer in response to the user requests. However, some user requests might be ambiguous. In IR settings such a situation is handled mainly thought the diversification of the search result page. It is however much more challenging in dialogue settings with limited bandwidth. Therefore, in this challenge, we provide a common evaluation framework to evaluate mixed-initiative conversations. Participants are asked to rank clarifying questions in an information-seeking conversations. The challenge is organized in two stages where in Stage 1 we evaluate the submissions in an offline setting and single-turn conversations. Top participants of Stage 1 get the chance to have their model tested by human annotators.

This work proposes a new pipeline for leveraging data collected on the Stack Overflow website for pre-training a multimodal model for searching duplicates on question answering websites. Our multimodal model is trained on question descriptions and source codes in multiple programming languages. We design two new learning objectives to improve duplicate detection capabilities. The result of this work is a mature, fine-tuned Multimodal Question Duplicity Detection (MQDD) model, ready to be integrated into a Stack Overflow search system, where it can help users find answers for already answered questions. Alongside the MQDD model, we release two datasets related to the software engineering domain. The first Stack Overflow Dataset (SOD) represents a massive corpus of paired questions and answers. The second Stack Overflow Duplicity Dataset (SODD) contains data for training duplicate detection models.

A law practitioner has to go through a lot of long legal case proceedings. To understand the motivation behind the actions of different parties/individuals in a legal case, it is essential that the parts of the document that express an intent corresponding to the case be clearly understood. In this paper, we introduce a dataset of 93 legal documents, belonging to the case categories of either Murder, Land Dispute, Robbery, or Corruption, where phrases expressing intent same as the category of the document are annotated. Also, we annotate fine-grained intents for each such phrase to enable a deeper understanding of the case for a reader. Finally, we analyze the performance of several transformer-based models in automating the process of extracting intent phrases (both at a coarse and a fine-grained level), and classifying a document into one of the possible 4 categories, and observe that, our dataset is challenging, especially in the case of fine-grained intent classification.

Passage ranking involves two stages: passage retrieval and passage re-ranking, which are important and challenging topics for both academics and industries in the area of Information Retrieval (IR). However, the commonly-used datasets for passage ranking usually focus on the English language. For non-English scenarios, such as Chinese, the existing datasets are limited in terms of data scale, fine-grained relevance annotation and false negative issues. To address this problem, we introduce T2Ranking, a large-scale Chinese benchmark for passage ranking. T2Ranking comprises more than 300K queries and over 2M unique passages from real-world search engines. Expert annotators are recruited to provide 4-level graded relevance scores (fine-grained) for query-passage pairs instead of binary relevance judgments (coarse-grained). To ease the false negative issues, more passages with higher diversities are considered when performing relevance annotations, especially in the test set, to ensure a more accurate evaluation. Apart from the textual query and passage data, other auxiliary resources are also provided, such as query types and XML files of documents which passages are generated from, to facilitate further studies. To evaluate the dataset, commonly used ranking models are implemented and tested on T2Ranking as baselines. The experimental results show that T2Ranking is challenging and there is still scope for improvement. The full data and all codes are available at https://github.com/THUIR/T2Ranking/

Using tools by Large Language Models (LLMs) is a promising avenue to extend their reach beyond language or conversational settings. The number of tools can scale to thousands as they enable accessing sensory information, fetching updated factual knowledge, or taking actions in the real world. In such settings, in-context learning by providing a short list of relevant tools in the prompt is a viable approach. To retrieve relevant tools, various approaches have been suggested, ranging from simple frequency-based matching to dense embedding-based semantic retrieval. However, such approaches lack the contextual and common-sense understanding required to retrieve the right tools for complex user requests. Rather than increasing the complexity of the retrieval component itself, we propose leveraging LLM understanding to generate a retrieval query. Then, the generated query is embedded and used to find the most relevant tools via a nearest-neighbor search. We investigate three approaches for query generation: zero-shot prompting, supervised fine-tuning on tool descriptions, and alignment learning by iteratively optimizing a reward metric measuring retrieval performance. By conducting extensive experiments on a dataset covering complex and multi-tool scenarios, we show that leveraging LLMs for query generation improves the retrieval for in-domain (seen tools) and out-of-domain (unseen tools) settings.

Mobile task automation is an attractive technique that aims to enable voice-based hands-free user interaction with smartphones. However, existing approaches suffer from poor scalability due to the limited language understanding ability and the non-trivial manual efforts required from developers or end-users. The recent advance of large language models (LLMs) in language understanding and reasoning inspires us to rethink the problem from a model-centric perspective, where task preparation, comprehension, and execution are handled by a unified language model. In this work, we introduce AutoDroid, a mobile task automation system that can handle arbitrary tasks on any Android application without manual efforts. The key insight is to combine the commonsense knowledge of LLMs and domain-specific knowledge of apps through automated dynamic analysis. The main components include a functionality-aware UI representation method that bridges the UI with the LLM, exploration-based memory injection techniques that augment the app-specific domain knowledge of LLM, and a multi-granularity query optimization module that reduces the cost of model inference. We integrate AutoDroid with off-the-shelf LLMs including online GPT-4/GPT-3.5 and on-device Vicuna, and evaluate its performance on a new benchmark for memory-augmented Android task automation with 158 common tasks. The results demonstrated that AutoDroid is able to precisely generate actions with an accuracy of 90.9%, and complete tasks with a success rate of 71.3%, outperforming the GPT-4-powered baselines by 36.4% and 39.7%. The demo, benchmark suites, and source code of AutoDroid will be released at url{https://autodroid-sys.github.io/}.

Conversational passage retrieval is challenging as it often requires the resolution of references to previous utterances and needs to deal with the complexities of natural language, such as coreference and ellipsis. To address these challenges, pre-trained sequence-to-sequence neural query rewriters are commonly used to generate a single de-contextualized query based on conversation history. Previous research shows that combining multiple query rewrites for the same user utterance has a positive effect on retrieval performance. We propose the use of a neural query rewriter to generate multiple queries and show how to integrate those queries in the passage retrieval pipeline efficiently. The main strength of our approach lies in its simplicity: it leverages how the beam search algorithm works and can produce multiple query rewrites at no additional cost. Our contributions further include devising ways to utilize multi-query rewrites in both sparse and dense first-pass retrieval. We demonstrate that applying our approach on top of a standard passage retrieval pipeline delivers state-of-the-art performance without sacrificing efficiency.

User Satisfaction Estimation (USE) is an important yet challenging task in goal-oriented conversational systems. Whether the user is satisfied with the system largely depends on the fulfillment of the user's needs, which can be implicitly reflected by users' dialogue acts. However, existing studies often neglect the sequential transitions of dialogue act or rely heavily on annotated dialogue act labels when utilizing dialogue acts to facilitate USE. In this paper, we propose a novel framework, namely USDA, to incorporate the sequential dynamics of dialogue acts for predicting user satisfaction, by jointly learning User Satisfaction Estimation and Dialogue Act Recognition tasks. In specific, we first employ a Hierarchical Transformer to encode the whole dialogue context, with two task-adaptive pre-training strategies to be a second-phase in-domain pre-training for enhancing the dialogue modeling ability. In terms of the availability of dialogue act labels, we further develop two variants of USDA to capture the dialogue act information in either supervised or unsupervised manners. Finally, USDA leverages the sequential transitions of both content and act features in the dialogue to predict the user satisfaction. Experimental results on four benchmark goal-oriented dialogue datasets across different applications show that the proposed method substantially and consistently outperforms existing methods on USE, and validate the important role of dialogue act sequences in USE.

Building universal dialogue systems that operate across multiple domains/APIs and generalize to new ones with minimal overhead is a critical challenge. Recent works have leveraged natural language descriptions of schema elements to enable such systems; however, descriptions only indirectly convey schema semantics. In this work, we propose Show, Don't Tell, which prompts seq2seq models with a labeled example dialogue to show the semantics of schema elements rather than tell the model through descriptions. While requiring similar effort from service developers as generating descriptions, we show that using short examples as schema representations with large language models results in state-of-the-art performance on two popular dialogue state tracking benchmarks designed to measure zero-shot generalization - the Schema-Guided Dialogue dataset and the MultiWOZ leave-one-out benchmark.

Large Language Models (LLMs) excel at tackling various natural language tasks. However, due to the significant costs involved in re-training or fine-tuning them, they remain largely static and difficult to personalize. Nevertheless, a variety of applications could benefit from generations that are tailored to users' preferences, goals, and knowledge. Among them is web search, where knowing what a user is trying to accomplish, what they care about, and what they know can lead to improved search experiences. In this work, we propose a novel and general approach that augments an LLM with relevant context from users' interaction histories with a search engine in order to personalize its outputs. Specifically, we construct an entity-centric knowledge store for each user based on their search and browsing activities on the web, which is then leveraged to provide contextually relevant LLM prompt augmentations. This knowledge store is light-weight, since it only produces user-specific aggregate projections of interests and knowledge onto public knowledge graphs, and leverages existing search log infrastructure, thereby mitigating the privacy, compliance, and scalability concerns associated with building deep user profiles for personalization. We then validate our approach on the task of contextual query suggestion, which requires understanding not only the user's current search context but also what they historically know and care about. Through a number of experiments based on human evaluation, we show that our approach is significantly better than several other LLM-powered baselines, generating query suggestions that are contextually more relevant, personalized, and useful.

We introduce TeleQnA, the first benchmark dataset designed to evaluate the knowledge of Large Language Models (LLMs) in telecommunications. Comprising 10,000 questions and answers, this dataset draws from diverse sources, including standards and research articles. This paper outlines the automated question generation framework responsible for creating this dataset, along with how human input was integrated at various stages to ensure the quality of the questions. Afterwards, using the provided dataset, an evaluation is conducted to assess the capabilities of LLMs, including GPT-3.5 and GPT-4. The results highlight that these models struggle with complex standards related questions but exhibit proficiency in addressing general telecom-related inquiries. Additionally, our results showcase how incorporating telecom knowledge context significantly enhances their performance, thus shedding light on the need for a specialized telecom foundation model. Finally, the dataset is shared with active telecom professionals, whose performance is subsequently benchmarked against that of the LLMs. The findings illustrate that LLMs can rival the performance of active professionals in telecom knowledge, thanks to their capacity to process vast amounts of information, underscoring the potential of LLMs within this domain. The dataset has been made publicly accessible on GitHub.

Large language models (LLMs) are capable of generating multiple responses to a single prompt, yet little effort has been expended to help end-users or system designers make use of this capability. In this paper, we explore how to present many LLM responses at once. We design five features, which include both pre-existing and novel methods for computing similarities and differences across textual documents, as well as how to render their outputs. We report on a controlled user study (n=24) and eight case studies evaluating these features and how they support users in different tasks. We find that the features support a wide variety of sensemaking tasks and even make tasks previously considered to be too difficult by our participants now tractable. Finally, we present design guidelines to inform future explorations of new LLM interfaces.

We argue that enabling human-AI dialogue, purposed to support joint reasoning (i.e., 'inquiry'), is important for ensuring that AI decision making is aligned with human values and preferences. In particular, we point to logic-based models of argumentation and dialogue, and suggest that the traditional focus on persuasion dialogues be replaced by a focus on inquiry dialogues, and the distinct challenges that joint inquiry raises. Given recent dramatic advances in the performance of large language models (LLMs), and the anticipated increase in their use for decision making, we provide a roadmap for research into inquiry dialogues for supporting joint human-LLM reasoning tasks that are ethically salient, and that thereby require that decisions are value aligned.

Query-focused summarization (QFS) aims to produce summaries that answer particular questions of interest, enabling greater user control and personalization. While recently released datasets, such as QMSum or AQuaMuSe, facilitate research efforts in QFS, the field lacks a comprehensive study of the broad space of applicable modeling methods. In this paper we conduct a systematic exploration of neural approaches to QFS, considering two general classes of methods: two-stage extractive-abstractive solutions and end-to-end models. Within those categories, we investigate existing models and explore strategies for transfer learning. We also present two modeling extensions that achieve state-of-the-art performance on the QMSum dataset, up to a margin of 3.38 ROUGE-1, 3.72 ROUGE2, and 3.28 ROUGE-L when combined with transfer learning strategies. Results from human evaluation suggest that the best models produce more comprehensive and factually consistent summaries compared to a baseline model. Code and checkpoints are made publicly available: https://github.com/salesforce/query-focused-sum.

Many online content portals allow users to ask questions to supplement their understanding (e.g., of lectures). While information retrieval (IR) systems may provide answers for such user queries, they do not directly assist content creators -- such as lecturers who want to improve their content -- identify segments that _caused_ a user to ask those questions. We introduce the task of backtracing, in which systems retrieve the text segment that most likely caused a user query. We formalize three real-world domains for which backtracing is important in improving content delivery and communication: understanding the cause of (a) student confusion in the Lecture domain, (b) reader curiosity in the News Article domain, and (c) user emotion in the Conversation domain. We evaluate the zero-shot performance of popular information retrieval methods and language modeling methods, including bi-encoder, re-ranking and likelihood-based methods and ChatGPT. While traditional IR systems retrieve semantically relevant information (e.g., details on "projection matrices" for a query "does projecting multiple times still lead to the same point?"), they often miss the causally relevant context (e.g., the lecturer states "projecting twice gets me the same answer as one projection"). Our results show that there is room for improvement on backtracing and it requires new retrieval approaches. We hope our benchmark serves to improve future retrieval systems for backtracing, spawning systems that refine content generation and identify linguistic triggers influencing user queries. Our code and data are open-sourced: https://github.com/rosewang2008/backtracing.

Complex dialog systems often use retrieved evidence to facilitate factual responses. Such RAG (Retrieval Augmented Generation) systems retrieve from massive heterogeneous data stores that are usually architected as multiple indexes or APIs instead of a single monolithic source. For a given query, relevant evidence needs to be retrieved from one or a small subset of possible retrieval sources. Complex queries can even require multi-step retrieval. For example, a conversational agent on a retail site answering customer questions about past orders will need to retrieve the appropriate customer order first and then the evidence relevant to the customer's question in the context of the ordered product. Most RAG Agents handle such Chain-of-Thought (CoT) tasks by interleaving reasoning and retrieval steps. However, each reasoning step directly adds to the latency of the system. For large models (>100B parameters) this latency cost is significant -- in the order of multiple seconds. Multi-agent systems may classify the query to a single Agent associated with a retrieval source, though this means that a (small) classification model dictates the performance of a large language model. In this work we present REAPER (REAsoning-based PlannER) - an LLM based planner to generate retrieval plans in conversational systems. We show significant gains in latency over Agent-based systems and are able to scale easily to new and unseen use cases as compared to classification-based planning. Though our method can be applied to any RAG system, we show our results in the context of Rufus -- Amazon's conversational shopping assistant.

The revolution of artificial intelligence content generation has been rapidly accelerated with the booming text-to-image (T2I) diffusion models. Within just two years of development, it was unprecedentedly of high-quality, diversity, and creativity that the state-of-the-art models could generate. However, a prevalent limitation persists in the effective communication with these popular T2I models, such as Stable Diffusion, using natural language descriptions. This typically makes an engaging image hard to obtain without expertise in prompt engineering with complex word compositions, magic tags, and annotations. Inspired by the recently released DALLE3 - a T2I model directly built-in ChatGPT that talks human language, we revisit the existing T2I systems endeavoring to align human intent and introduce a new task - interactive text to image (iT2I), where people can interact with LLM for interleaved high-quality image generation/edit/refinement and question answering with stronger images and text correspondences using natural language. In addressing the iT2I problem, we present a simple approach that augments LLMs for iT2I with prompting techniques and off-the-shelf T2I models. We evaluate our approach for iT2I in a variety of common-used scenarios under different LLMs, e.g., ChatGPT, LLAMA, Baichuan, and InternLM. We demonstrate that our approach could be a convenient and low-cost way to introduce the iT2I ability for any existing LLMs and any text-to-image models without any training while bringing little degradation on LLMs' inherent capabilities in, e.g., question answering and code generation. We hope this work could draw broader attention and provide inspiration for boosting user experience in human-machine interactions alongside the image quality of the next-generation T2I systems.

Text-to-SQL translates natural language queries into Structured Query Language (SQL) commands, enabling users to interact with databases using natural language. Essentially, the text-to-SQL task is a text generation task, and its development is primarily dependent on changes in language models. Especially with the rapid development of Large Language Models (LLMs), the pattern of text-to-SQL has undergone significant changes. Existing survey work mainly focuses on rule-based and neural-based approaches, but it still lacks a survey of Text-to-SQL with LLMs. In this paper, we survey the large language model enhanced text-to-SQL generations, classifying them into prompt engineering, fine-tuning, pre-trained, and Agent groups according to training strategies. We also summarize datasets and evaluation metrics comprehensively. This survey could help people better understand the pattern, research status, and challenges of LLM-based text-to-SQL generations.

Indirect User Requests (IURs), such as "It's cold in here" instead of "Could you please increase the temperature?" are common in human-human task-oriented dialogue and require world knowledge and pragmatic reasoning from the listener. While large language models (LLMs) can handle these requests effectively, smaller models deployed on virtual assistants often struggle due to resource constraints. Moreover, existing task-oriented dialogue benchmarks lack sufficient examples of complex discourse phenomena such as indirectness. To address this, we propose a set of linguistic criteria along with an LLM-based pipeline for generating realistic IURs to test natural language understanding (NLU) and dialogue state tracking (DST) models before deployment in a new domain. We also release IndirectRequests, a dataset of IURs based on the Schema Guided Dialog (SGD) corpus, as a comparative testbed for evaluating the performance of smaller models in handling indirect requests.

Large-scale language models (LLMs) have achieved remarkable success across various language tasks but suffer from hallucinations and temporal misalignment. To mitigate these shortcomings, Retrieval-augmented generation (RAG) has been utilized to provide external knowledge to facilitate the answer generation. However, applying such models to the medical domain faces several challenges due to the lack of domain-specific knowledge and the intricacy of real-world scenarios. In this study, we explore LLMs with RAG framework for knowledge-intensive tasks in the medical field. To evaluate the capabilities of LLMs, we introduce MedicineQA, a multi-round dialogue benchmark that simulates the real-world medication consultation scenario and requires LLMs to answer with retrieved evidence from the medicine database. MedicineQA contains 300 multi-round question-answering pairs, each embedded within a detailed dialogue history, highlighting the challenge posed by this knowledge-intensive task to current LLMs. We further propose a new Distill-Retrieve-Read framework instead of the previous Retrieve-then-Read. Specifically, the distillation and retrieval process utilizes a tool calling mechanism to formulate search queries that emulate the keyword-based inquiries used by search engines. With experimental results, we show that our framework brings notable performance improvements and surpasses the previous counterparts in the evidence retrieval process in terms of evidence retrieval accuracy. This advancement sheds light on applying RAG to the medical domain.

We publicly release a new large-scale dataset, called SearchQA, for machine comprehension, or question-answering. Unlike recently released datasets, such as DeepMind CNN/DailyMail and SQuAD, the proposed SearchQA was constructed to reflect a full pipeline of general question-answering. That is, we start not from an existing article and generate a question-answer pair, but start from an existing question-answer pair, crawled from J! Archive, and augment it with text snippets retrieved by Google. Following this approach, we built SearchQA, which consists of more than 140k question-answer pairs with each pair having 49.6 snippets on average. Each question-answer-context tuple of the SearchQA comes with additional meta-data such as the snippet's URL, which we believe will be valuable resources for future research. We conduct human evaluation as well as test two baseline methods, one simple word selection and the other deep learning based, on the SearchQA. We show that there is a meaningful gap between the human and machine performances. This suggests that the proposed dataset could well serve as a benchmark for question-answering.

Artificial intelligence (AI) technologies should adhere to human norms to better serve our society and avoid disseminating harmful or misleading information, particularly in Conversational Information Retrieval (CIR). Previous work, including approaches and datasets, has not always been successful or sufficiently robust in taking human norms into consideration. To this end, we introduce a workflow that integrates ethical alignment, with an initial ethical judgment stage for efficient data screening. To address the need for ethical judgment in CIR, we present the QA-ETHICS dataset, adapted from the ETHICS benchmark, which serves as an evaluation tool by unifying scenarios and label meanings. However, each scenario only considers one ethical concept. Therefore, we introduce the MP-ETHICS dataset to evaluate a scenario under multiple ethical concepts, such as justice and Deontology. In addition, we suggest a new approach that achieves top performance in both binary and multi-label ethical judgment tasks. Our research provides a practical method for introducing ethical alignment into the CIR workflow. The data and code are available at https://github.com/wanng-ide/ealm .

This paper introduces a simple yet effective query expansion approach, denoted as query2doc, to improve both sparse and dense retrieval systems. The proposed method first generates pseudo-documents by few-shot prompting large language models (LLMs), and then expands the query with generated pseudo-documents. LLMs are trained on web-scale text corpora and are adept at knowledge memorization. The pseudo-documents from LLMs often contain highly relevant information that can aid in query disambiguation and guide the retrievers. Experimental results demonstrate that query2doc boosts the performance of BM25 by 3% to 15% on ad-hoc IR datasets, such as MS-MARCO and TREC DL, without any model fine-tuning. Furthermore, our method also benefits state-of-the-art dense retrievers in terms of both in-domain and out-of-domain results.

This paper presents EasyRAG, a simple, lightweight, and efficient retrieval-augmented generation framework for automated network operations. Our framework has three advantages. The first is accurate question answering. We designed a straightforward RAG scheme based on (1) a specific data processing workflow (2) dual-route sparse retrieval for coarse ranking (3) LLM Reranker for reranking (4) LLM answer generation and optimization. This approach achieved first place in the GLM4 track in the preliminary round and second place in the GLM4 track in the semifinals. The second is simple deployment. Our method primarily consists of BM25 retrieval and BGE-reranker reranking, requiring no fine-tuning of any models, occupying minimal VRAM, easy to deploy, and highly scalable; we provide a flexible code library with various search and generation strategies, facilitating custom process implementation. The last one is efficient inference. We designed an efficient inference acceleration scheme for the entire coarse ranking, reranking, and generation process that significantly reduces the inference latency of RAG while maintaining a good level of accuracy; each acceleration scheme can be plug-and-play into any component of the RAG process, consistently enhancing the efficiency of the RAG system. Our code and data are released at https://github.com/BUAADreamer/EasyRAG.

Recent advancements in integrating large language models (LLMs) with application programming interfaces (APIs) have gained significant interest in both academia and industry. These API-based agents, leveraging the strong autonomy and planning capabilities of LLMs, can efficiently solve problems requiring multi-step actions. However, their ability to handle multi-dimensional difficulty levels, diverse task types, and real-world demands through APIs remains unknown. In this paper, we introduce ShortcutsBench, a large-scale benchmark for the comprehensive evaluation of API-based agents in solving tasks with varying levels of difficulty, diverse task types, and real-world demands. ShortcutsBench includes a wealth of real APIs from Apple Inc.'s operating systems, refined user queries from shortcuts, human-annotated high-quality action sequences from shortcut developers, and accurate parameter filling values about primitive parameter types, enum parameter types, outputs from previous actions, and parameters that need to request necessary information from the system or user. Our extensive evaluation of agents built with 5 leading open-source (size >= 57B) and 4 closed-source LLMs (e.g. Gemini-1.5-Pro and GPT-3.5) reveals significant limitations in handling complex queries related to API selection, parameter filling, and requesting necessary information from systems and users. These findings highlight the challenges that API-based agents face in effectively fulfilling real and complex user queries. All datasets, code, and experimental results will be available at https://github.com/eachsheep/shortcutsbench.

Semantic search for candidate retrieval is an important yet neglected problem in retrieval-based Chatbots, which aims to select a bunch of candidate responses efficiently from a large pool. The existing bottleneck is to ensure the model architecture having two points: 1) rich interactions between a query and a response to produce query-relevant responses; 2) ability of separately projecting the query and the response into latent spaces to apply efficiently in semantic search during online inference. To tackle this problem, we propose a novel approach, called Multitask-based Semantic Search Neural Network (MSSNN) for candidate retrieval, which accomplishes query-response interactions through multi-tasks. The method employs a Seq2Seq modeling task to learn a good query encoder, and then performs a word prediction task to build response embeddings, finally conducts a simple matching model to form the dot-product scorer. Experimental studies have demonstrated the potential of the proposed approach.

Task-oriented dialogue (TOD) systems are commonly designed with the presumption that each utterance represents a single intent. However, this assumption may not accurately reflect real-world situations, where users frequently express multiple intents within a single utterance. While there is an emerging interest in multi-intent detection (MID), existing in-domain datasets such as MixATIS and MixSNIPS have limitations in their formulation. To address these issues, we present BlendX, a suite of refined datasets featuring more diverse patterns than their predecessors, elevating both its complexity and diversity. For dataset construction, we utilize both rule-based heuristics as well as a generative tool -- OpenAI's ChatGPT -- which is augmented with a similarity-driven strategy for utterance selection. To ensure the quality of the proposed datasets, we also introduce three novel metrics that assess the statistical properties of an utterance related to word count, conjunction use, and pronoun usage. Extensive experiments on BlendX reveal that state-of-the-art MID models struggle with the challenges posed by the new datasets, highlighting the need to reexamine the current state of the MID field. The dataset is available at https://github.com/HYU-NLP/BlendX.

Emotion and Intent Joint Understanding in Multimodal Conversation (MC-EIU) aims to decode the semantic information manifested in a multimodal conversational history, while inferring the emotions and intents simultaneously for the current utterance. MC-EIU is enabling technology for many human-computer interfaces. However, there is a lack of available datasets in terms of annotation, modality, language diversity, and accessibility. In this work, we propose an MC-EIU dataset, which features 7 emotion categories, 9 intent categories, 3 modalities, i.e., textual, acoustic, and visual content, and two languages, i.e., English and Mandarin. Furthermore, it is completely open-source for free access. To our knowledge, MC-EIU is the first comprehensive and rich emotion and intent joint understanding dataset for multimodal conversation. Together with the release of the dataset, we also develop an Emotion and Intent Interaction (EI^2) network as a reference system by modeling the deep correlation between emotion and intent in the multimodal conversation. With comparative experiments and ablation studies, we demonstrate the effectiveness of the proposed EI^2 method on the MC-EIU dataset. The dataset and codes will be made available at: https://github.com/MC-EIU/MC-EIU.

We present WeaverBird, an intelligent dialogue system designed specifically for the finance domain. Our system harnesses a large language model of GPT architecture that has been tuned using extensive corpora of finance-related text. As a result, our system possesses the capability to understand complex financial queries, such as "How should I manage my investments during inflation?", and provide informed responses. Furthermore, our system incorporates a local knowledge base and a search engine to retrieve relevant information. The final responses are conditioned on the search results and include proper citations to the sources, thus enjoying an enhanced credibility. Through a range of finance-related questions, we have demonstrated the superior performance of our system compared to other models. To experience our system firsthand, users can interact with our live demo at https://weaverbird.ttic.edu, as well as watch our 2-min video illustration at https://www.youtube.com/watch?v=fyV2qQkX6Tc.

This paper introduces 26 guiding principles designed to streamline the process of querying and prompting large language models. Our goal is to simplify the underlying concepts of formulating questions for various scales of large language models, examining their abilities, and enhancing user comprehension on the behaviors of different scales of large language models when feeding into different prompts. Extensive experiments are conducted on LLaMA-1/2 (7B, 13B and 70B), GPT-3.5/4 to verify the effectiveness of the proposed principles on instructions and prompts design. We hope that this work provides a better guide for researchers working on the prompting of large language models. Project page is available at https://github.com/VILA-Lab/ATLAS.

Translating users' natural language questions into SQL queries (i.e., NL2SQL) significantly lowers the barriers to accessing relational databases. The emergence of Large Language Models has introduced a novel paradigm in NL2SQL tasks, enhancing capabilities dramatically. However, this raises a critical question: Are we fully prepared to deploy NL2SQL models in production? To address the posed questions, we present a multi-angle NL2SQL evaluation framework, NL2SQL360, to facilitate the design and test of new NL2SQL methods for researchers. Through NL2SQL360, we conduct a detailed comparison of leading NL2SQL methods across a range of application scenarios, such as different data domains and SQL characteristics, offering valuable insights for selecting the most appropriate NL2SQL methods for specific needs. Moreover, we explore the NL2SQL design space, leveraging NL2SQL360 to automate the identification of an optimal NL2SQL solution tailored to user-specific needs. Specifically, NL2SQL360 identifies an effective NL2SQL method, SuperSQL, distinguished under the Spdier dataset using the execution accuracy metric. Remarkably, SuperSQL achieves competitive performance with execution accuracy of 87% and 62.66% on the Spider and BIRD test sets, respectively.

Dialogue state tracking is an essential part of goal-oriented dialogue systems, while most of these state tracking models often fail to handle unseen services. In this paper, we propose SGD-QA, a simple and extensible model for schema-guided dialogue state tracking based on a question answering approach. The proposed multi-pass model shares a single encoder between the domain information and dialogue utterance. The domain's description represents the query and the dialogue utterance serves as the context. The model improves performance on unseen services by at least 1.6x compared to single-pass baseline models on the SGD dataset. SGD-QA shows competitive performance compared to state-of-the-art multi-pass models while being significantly more efficient in terms of memory consumption and training performance. We provide a thorough discussion on the model with ablation study and error analysis.

We present Semantic Interpreter, a natural language-friendly AI system for productivity software such as Microsoft Office that leverages large language models (LLMs) to execute user intent across application features. While LLMs are excellent at understanding user intent expressed as natural language, they are not sufficient for fulfilling application-specific user intent that requires more than text-to-text transformations. We therefore introduce the Office Domain Specific Language (ODSL), a concise, high-level language specialized for performing actions in and interacting with entities in Office applications. Semantic Interpreter leverages an Analysis-Retrieval prompt construction method with LLMs for program synthesis, translating natural language user utterances to ODSL programs that can be transpiled to application APIs and then executed. We focus our discussion primarily on a research exploration for Microsoft PowerPoint.

Text Retrieval (TR) involves finding and retrieving text-based content relevant to a user's query from a large repository, with applications in real-world scenarios such as legal document retrieval. While most existing studies focus on English, limited work addresses Japanese contexts. In this paper, we introduce a new dataset specifically designed for Japanese legal contexts and propose a novel two-phase pipeline tailored to this domain. In the first phase, the model learns a broad understanding of global contexts, enhancing its generalization and adaptability to diverse queries. In the second phase, the model is fine-tuned to address complex queries specific to legal scenarios. Extensive experiments are conducted to demonstrate the superior performance of our method, which outperforms existing baselines. Furthermore, our pipeline proves effective in English contexts, surpassing comparable baselines on the MS MARCO dataset. We have made our code publicly available on GitHub, and the model checkpoints are accessible via HuggingFace.

Current language model-driven agents often lack mechanisms for effective user participation, which is crucial given the vagueness commonly found in user instructions. Although adept at devising strategies and performing tasks, these agents struggle with seeking clarification and grasping precise user intentions. To bridge this gap, we introduce Intention-in-Interaction (IN3), a novel benchmark designed to inspect users' implicit intentions through explicit queries. Next, we propose the incorporation of model experts as the upstream in agent designs to enhance user-agent interaction. Employing IN3, we empirically train Mistral-Interact, a powerful model that proactively assesses task vagueness, inquires user intentions, and refines them into actionable goals before starting downstream agent task execution. Integrating it into the XAgent framework, we comprehensively evaluate the enhanced agent system regarding user instruction understanding and execution, revealing that our approach notably excels at identifying vague user tasks, recovering and summarizing critical missing information, setting precise and necessary agent execution goals, and minimizing redundant tool usage, thus boosting overall efficiency. All the data and codes are released.

Existing KBQA methods have traditionally relied on multi-stage methodologies, involving tasks such as entity linking, subgraph retrieval and query structure generation. However, multi-stage approaches are dependent on the accuracy of preceding steps, leading to cascading errors and increased inference time. Although a few studies have explored the use of end-to-end models, they often suffer from lower accuracy and generate inoperative query that is not supported by the underlying data. Furthermore, most prior approaches are limited to the static training data, potentially overlooking the evolving nature of knowledge bases over time. To address these challenges, we present a novel end-to-end natural language to SPARQL framework, SPARKLE. Notably SPARKLE leverages the structure of knowledge base directly during the decoding, effectively integrating knowledge into the query generation. Our study reveals that simply referencing knowledge base during inference significantly reduces the occurrence of inexecutable query generations. SPARKLE achieves new state-of-the-art results on SimpleQuestions-Wiki and highest F1 score on LCQuAD 1.0 (among models not using gold entities), while getting slightly lower result on the WebQSP dataset. Finally, we demonstrate SPARKLE's fast inference speed and its ability to adapt when the knowledge base differs between the training and inference stages.