metadata
tags:
- autotrain
- text2text-generation
widget:
- text: >-
Customer: Hello, I'm having some issues with my debit card, and I was
hoping you could help me out.
Customer Service Agent: Of course, I'd be happy to assist you. I'm sorry
to hear you're experiencing problems with your debit card. Could you
please provide me with your name and account information so I can look
into this for you?
Customer: Sure, my name is John Smith, and my account number is 123456789.
Customer Service Agent: Thank you, John. I appreciate that. Now, can you
please specify the issue you're facing with your debit card?
Customer: Well, I tried to make a purchase yesterday, and my card was
declined. I know there should be sufficient funds in my account, so I'm
not sure what the problem is.
Customer Service Agent: I'm sorry to hear about the inconvenience, John.
Let me check the recent transactions on your account and see if I can
identify the issue. It might take a moment, so please bear with me.
(Customer Service Agent reviews the account)
Customer Service Agent: It looks like there was a temporary hold on your
card due to a suspicious transaction. For security reasons, our system
flagged it, and the card was temporarily deactivated. I apologize for any
inconvenience this may have caused.
Customer: Oh, I see. That makes sense. Can you help me reactivate my card,
then?
Customer Service Agent: Absolutely, John. To reactivate your card, I will
need to verify some information for security purposes. Can you confirm the
last four digits of your social security number and your date of birth?
Customer: Sure, my last four digits are 5678, and my date of birth is
January 15, 1985.
Customer Service Agent: Thank you, John. I've verified the information,
and your card has been reactivated. You should be able to use it for
transactions now. If you encounter any further issues, please don't
hesitate to contact us again.
Customer: Great, thank you for your help. Is there anything else I need to
do?
Customer Service Agent: No, you should be all set now. If you have any
more questions or concerns, feel free to reach out. We're here to help.
Have a great day, John!
Customer: Thanks, you too. Goodbye!
datasets:
- autotrain-7t7rk-gfqs1/autotrain-data
- samsum
pipeline_tag: summarization
license: mit
Model Trained Using AutoTrain
This model is a fine-tuned version of google/pegasus-cnn_dailymail on the samsum dataset.
- Problem type: Seq2Seq
Validation Metrics
loss: 1.4270155429840088
rouge1: 46.4301
rouge2: 23.4668
rougeL: 37.0224
rougeLsum: 42.8893
gen_len: 35.9694
runtime: 467.0921
samples_per_second: 1.751
steps_per_second: 0.439
: 1.0