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Distribution Automation: Implementation of IoT Devices: Adoption of Operation GIS-ADMS Integrated network Model Automation: Harmonisation Across the Network: TENAGA NASIONAL BERHAD Integrated Annual Report 2023 44 Enhancing Operational Excellence Through a Continuous Drive for Excellence The DN division’s commitment to operational excellence was manifested through reductions in distribution losses and maintaining low interruption durations. A steady decline in distribution losses to 5.42% in 2023 from 6.30% in 2019 underscored the division’s effective utilisation of Advanced Metering Infrastructure and its efforts in deterring illegal cryptocurrency mining activities. Such initiatives have contributed significantly to the efficiency and sustainability of the distribution network. Moreover, the division’s ability to keep the System Average Interruption Duration Index at a world-class low of 46.10 minutes in 2023, only marginally higher than the previous year, reflectsits unwavering dedication to reliability and service quality. A highlight of DN’s strategic developments in 2023 was the Pulau Tenaga Hijau project. This project saw the commissioning of the first Building Integrated Photovoltaic (BIPV) Structure on Pulau Perhentian, marking a significant step towards responsible energy transition in line with Malaysia’s National Energy Roadmap (NETR). Generating clean energy with a potential of 110kWac, this initiative underscores TNB’s role as a forward-thinking utility company. Moreover, the project’s progress includes the successful installation of smart meters and the full conversion of streetlights to energy-efficient LEDs on Pulau Perhentian and Pulau Redang, enhancing sustainability and efficiency on these islands. Pulau Tenaga Hijau Project: A Beacon of Sustainable Development ACHIEVING OUR STRATEGIC AMBITIONS OUTLOOK As we advance towards 2024, the final year of Regulatory Period 3 (2022-2024), TNB’s Grid and DN divisions are set to continue their robust investment in building the Develop Energy Transition | [
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This project saw the commissioning of the first Building Integrated Photovoltaic (BIPV) Structure on Pulau Perhentian, marking a significant step towards responsible energy transition in line with Malaysia’s National Energy Roadmap (NETR). Generating clean energy with a potential of 110kWac, this initiative underscores TNB’s role as a forward-thinking utility company. Moreover, the project’s progress includes the successful installation of smart meters and the full conversion of streetlights to energy-efficient LEDs on Pulau Perhentian and Pulau Redang, enhancing sustainability and efficiency on these islands. Pulau Tenaga Hijau Project: A Beacon of Sustainable Development ACHIEVING OUR STRATEGIC AMBITIONS OUTLOOK As we advance towards 2024, the final year of Regulatory Period 3 (2022-2024), TNB’s Grid and DN divisions are set to continue their robust investment in building the Develop Energy Transition Network,with an anticipated CAPEX of RM6-7 billion earmarked for expanding network assets. This investment will cover our plans to install over 800,000 smart meters and implement DA across an additional 5,000 substations, demonstrating TNB’s commitment to enhancing efficiency and reliability. Furthermore, the completion of the Advanced Distribution Management System and Smart Energy Management Infrastructure stands as a testament to TNB’s drive towards modernising Malaysia’s energy infrastructure, leveraging technology to improve grid performance and customer engagement. The Pulau Tenaga Hijau project will be moving into its second phase on Pulau Redang, following the successful commissioning of the BIPV on Pulau Perhentian. The full electrification of these islands is expected to be completed by 2027 and will help to reduce annual diesel consumption. In the year under review, TNB saw a remarkable surge in electricity demand from data centres, with TNB receiving 63 applications totaling a maximum demand of 8.2GW, underscoring the digital economy’s growing energy needs. In response, we have clearly indicated our | [
46
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commitment to enhancing efficiency and reliability. Furthermore, the completion of the Advanced Distribution Management System and Smart Energy Management Infrastructure stands as a testament to TNB’s drive towards modernising Malaysia’s energy infrastructure, leveraging technology to improve grid performance and customer engagement. The Pulau Tenaga Hijau project will be moving into its second phase on Pulau Redang, following the successful commissioning of the BIPV on Pulau Perhentian. The full electrification of these islands is expected to be completed by 2027 and will help to reduce annual diesel consumption. In the year under review, TNB saw a remarkable surge in electricity demand from data centres, with TNB receiving 63 applications totaling a maximum demand of 8.2GW, underscoring the digital economy’s growing energy needs. In response, we have clearly indicated our readinessto support this expansion with initiatives like the Green Lane Pathway (GLP) to expedite electricity connections for data centres. Several strategic partnerships have since been forged with data centre providers to onboard them into the GLP programme as we seek to foster a supportive and collaborative environment for industry growth. Moving forward, we will be focused on rolling out the necessary network infrastructure upgrades to support these data centres. Grid Division will proactively undertake a large-scale 100MW/400MWh BESS, first of its kind project in the country, which will serve as a key enabler for the Develop Energy Transition Network, while implementing various grid modernisation and digitalisation initiatives to improve its operational efficiency and accelerate its maturity in alignment to its Smart Green Utility Framework (SGUF). The new 1,500MW TNB-EGAT interconnection project will undergo approval processes with Suruhanjaya Tenaga for implementation in Regulatory Period 4. Meanwhile, new Terms of Reference for project implementation and a revised System Integration Agreement for the TNB-EGAT interconnection are | [
46
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GLP programme as we seek to foster a supportive and collaborative environment for industry growth. Moving forward, we will be focused on rolling out the necessary network infrastructure upgrades to support these data centres. Grid Division will proactively undertake a large-scale 100MW/400MWh BESS, first of its kind project in the country, which will serve as a key enabler for the Develop Energy Transition Network, while implementing various grid modernisation and digitalisation initiatives to improve its operational efficiency and accelerate its maturity in alignment to its Smart Green Utility Framework (SGUF). The new 1,500MW TNB-EGAT interconnection project will undergo approval processes with Suruhanjaya Tenaga for implementation in Regulatory Period 4. Meanwhile, new Terms of Reference for project implementation and a revised System Integration Agreement for the TNB-EGAT interconnection are targetedto be finalised by 2024. FROM OUR LEADERSHIP Sec 2 45 ACHIEVING OUR STRATEGIC AMBITIONS In line with our Reimagining TNB 2.0’s “Dynamic Energy Solutions” pillar and the objectives set forth in the TNB Energy Transition (ET) Plan, Retail Division plays a pivotal role in providing our customers with essential solutions and services. This role is supported by an ambitious transformation programme that comprises of 12 strategic initiatives aimed at delivering long-term value creation for our Customers, People, and Shareholders. We focus on prioritising customer-centricity and fostering strong partnerships with our Retail Partners to deliver unparalleled customer experiences and solidify our status as the Retailer of Choice. T o prepare our Retail business model for the future, we nurture our talents with innovative and sustainable values through Retail Academy, empowering them to drive change and innovation. Recognising our employees as a significant asset, we continually invest in their development to tap into their full potential. In 2023, the Retail Division succeeded in providing outstanding service to over 10.16 | [
46,
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plays a pivotal role in providing our customers with essential solutions and services. This role is supported by an ambitious transformation programme that comprises of 12 strategic initiatives aimed at delivering long-term value creation for our Customers, People, and Shareholders. We focus on prioritising customer-centricity and fostering strong partnerships with our Retail Partners to deliver unparalleled customer experiences and solidify our status as the Retailer of Choice. T o prepare our Retail business model for the future, we nurture our talents with innovative and sustainable values through Retail Academy, empowering them to drive change and innovation. Recognising our employees as a significant asset, we continually invest in their development to tap into their full potential. In 2023, the Retail Division succeeded in providing outstanding service to over 10.16 millioncustomers, in Peninsular Malaysia, across various channels encompassing click, call, come over and go over channels. These channels include our digital platforms such as the myTNB portal and app, TNB’s social media, our efficient TNB CareLine contact centre, and our physical Kedai Tenaga outlets in 13 states in West Malaysia. Our commitment to introducing innovative digital solutions has enabled our customers to gain greater control over their energy use and expenditure. Our dedicated efforts in customer engagement and service excellence have led to our highest-ever Customer Satisfaction Index (CSI) of 88%, with high ratings across all customer touchpoints. Additionally, our Sabah subsidiary, Sabah Electricity Sdn. Bhd. (SESB), served 690,000 customers in 2023 and achieved a CSI of 81%. SESB has shown enhancements in customer service across all categories, particularly in meter reading, billing, and payment services, as it continues to improve the MySESB digital platform. SESB is committed to meeting customer expectations and adapting to technological advancements through a comprehensive digital customer journey. Breakdown of Customers | [
47
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and our physical Kedai Tenaga outlets in 13 states in West Malaysia. Our commitment to introducing innovative digital solutions has enabled our customers to gain greater control over their energy use and expenditure. Our dedicated efforts in customer engagement and service excellence have led to our highest-ever Customer Satisfaction Index (CSI) of 88%, with high ratings across all customer touchpoints. Additionally, our Sabah subsidiary, Sabah Electricity Sdn. Bhd. (SESB), served 690,000 customers in 2023 and achieved a CSI of 81%. SESB has shown enhancements in customer service across all categories, particularly in meter reading, billing, and payment services, as it continues to improve the MySESB digital platform. SESB is committed to meeting customer expectations and adapting to technological advancements through a comprehensive digital customer journey. Breakdown of Customers acrossDifferent Segments in Malaysia DYNAMIC ENERGY SOLUTIONS OVERVIEW At TNB, our foremost commitment is to enhance customer experiences through excellent customer service, innovative solutions and continuous stakeholder engagement. This commitment is crucial for our business’s long-term viability and plays a key role in encouraging customer collaboration throughout the energy transition. Our goal is to offer customer centric value propositions, building a team with the ideal culture and DNA, and consistently creating value for our shareholders. Peninsular Malaysia Sabah Residential (Tariff A - Domestic) Commercial FY2020 529,185 7,728,407 FY2020 99,974 1,590,373 FY2019 519,308 7,553,229 FY2019 98,479 1,575,198 FY2021 544,186 7,916,405 FY2021 103,352 1,618,284 FY2022 559,312 8,113,221 FY2022 104,995 1,657,478 FY2023 574,782 8,335,284 FY2023 107,624 1,688,615 Industrial Others FY2020 1,603 31,654 FY2020 6,673 92,679 FY2019 1,598 30,520 6,335 89,967 FY2019 FY2021 1,614 32,883 6,585 95,911 FY2021 FY2022 1,645 33,542 6,672 98,805 FY2022 FY2023 1,661 34,390 6,777 103,668 FY2023 TENAGA NASIONAL BERHAD Integrated Annual Report 2023 46 | [
47,
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stakeholder engagement. This commitment is crucial for our business’s long-term viability and plays a key role in encouraging customer collaboration throughout the energy transition. Our goal is to offer customer centric value propositions, building a team with the ideal culture and DNA, and consistently creating value for our shareholders. Peninsular Malaysia Sabah Residential (Tariff A - Domestic) Commercial FY2020 529,185 7,728,407 FY2020 99,974 1,590,373 FY2019 519,308 7,553,229 FY2019 98,479 1,575,198 FY2021 544,186 7,916,405 FY2021 103,352 1,618,284 FY2022 559,312 8,113,221 FY2022 104,995 1,657,478 FY2023 574,782 8,335,284 FY2023 107,624 1,688,615 Industrial Others FY2020 1,603 31,654 FY2020 6,673 92,679 FY2019 1,598 30,520 6,335 89,967 FY2019 FY2021 1,614 32,883 6,585 95,911 FY2021 FY2022 1,645 33,542 6,672 98,805 FY2022 FY2023 1,661 34,390 6,777 103,668 FY2023 TENAGA NASIONAL BERHAD Integrated Annual Report 2023 46 Large-ScaleSolar Internet Gateway PMU PPU Customer Premises REGULATED BUSINESS In 2023, TNB’s Retail Division, set a new benchmark in its history by achieving its highest ever CSI score of 88% with consistent placement in the top quartile for CSI performance, comparable to that of top UK and US utilities. The CSI was first introduced 27 years ago, and TNB has diligently monitored it, using it as a crucial barometer of our overall performance and effectiveness of our service. This milestone achievement reflects a significant evolution in TNB’s approach to customer satisfaction, driven by a strategic shift in 2020 towards a customer-led paradigm that places customer needs and expectations at the forefront of its operations. Central to our customer-centric transformation is the way we measure the customer experience by using the Customer Experience Index, a comprehensive measure of customer interactions across various channels. The Retail Division achieved outstanding scores across the board, with Kedai Tenaga, TNB’s physical storefronts, leading at a 97% satisfaction score. This was closely | [
48
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CSI performance, comparable to that of top UK and US utilities. The CSI was first introduced 27 years ago, and TNB has diligently monitored it, using it as a crucial barometer of our overall performance and effectiveness of our service. This milestone achievement reflects a significant evolution in TNB’s approach to customer satisfaction, driven by a strategic shift in 2020 towards a customer-led paradigm that places customer needs and expectations at the forefront of its operations. Central to our customer-centric transformation is the way we measure the customer experience by using the Customer Experience Index, a comprehensive measure of customer interactions across various channels. The Retail Division achieved outstanding scores across the board, with Kedai Tenaga, TNB’s physical storefronts, leading at a 97% satisfaction score. This was closely followedby an impressive 96% for both the Careline service and the myTNB app, and a commendable 91% for the myTNB portal. In addition, we recorded good customer sentiment in social media presence, highlighting the positive and neutral feedback from customers. This high sentiment rating is largely attributed to TNB’s proactive engagement strategies, particularly its proactive communication ahead of seasonal events such as heatwaves and floods, and utilisation of a humanistic and empathetic tone that resonated well with the public. Digitalisation continues to play a pivotal role in the Retail Division’s strategy to enhance customer service. The adoption of the myTNB digital platform saw a notable increase of almost 10%, with subscribers reaching 6.68 million, up from 6.2 million in the previous fiscal year. Besides offering seamless payment options and the ability to manage energy consumption, the myTNB app also offers paperless billing which The diagram below summarises where our subsidiaries’ play in TNB’s ET value chain: has seen encouraging response as over 1 million subscribers have opted for digital billing. The app has been recognised for its value in | [
48
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strategies, particularly its proactive communication ahead of seasonal events such as heatwaves and floods, and utilisation of a humanistic and empathetic tone that resonated well with the public. Digitalisation continues to play a pivotal role in the Retail Division’s strategy to enhance customer service. The adoption of the myTNB digital platform saw a notable increase of almost 10%, with subscribers reaching 6.68 million, up from 6.2 million in the previous fiscal year. Besides offering seamless payment options and the ability to manage energy consumption, the myTNB app also offers paperless billing which The diagram below summarises where our subsidiaries’ play in TNB’s ET value chain: has seen encouraging response as over 1 million subscribers have opted for digital billing. The app has been recognised for its value in empoweringcustomers and received the Best Public Utility App Award from PC.com in June 2023. myTNBiz is the digital platform for our business customers that was launched in October 2022 to provide service offerings such as bill viewing and bulk online payment. Specifically for our commercial and industrial customers, this platform is continuously gaining increased traction, with over 10,325 total users and 194,254 connected customer accounts. The year also saw exceptional growth in followership in TNB’s social media platforms experience, registering a 15% increase and achieving a reach of over 205.2 million across all social media platforms. The success in our digital engagement is indicative of the division’s ability to connect with our customers, offering solutions and energy efficiency tips that for the first time, ranked among the top 10 posts of the year. Lastly, TNB’s very own Malaysia Energy Literacy Programme (MELP) was officially launched as a national-level initiative in March 2023. It aims to enhance energy literacy among Malaysians by educating the public on the significance of energy management and conservation. T o further embed energy literacy into the younger generation, TNB, | [
48
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with over 10,325 total users and 194,254 connected customer accounts. The year also saw exceptional growth in followership in TNB’s social media platforms experience, registering a 15% increase and achieving a reach of over 205.2 million across all social media platforms. The success in our digital engagement is indicative of the division’s ability to connect with our customers, offering solutions and energy efficiency tips that for the first time, ranked among the top 10 posts of the year. Lastly, TNB’s very own Malaysia Energy Literacy Programme (MELP) was officially launched as a national-level initiative in March 2023. It aims to enhance energy literacy among Malaysians by educating the public on the significance of energy management and conservation. T o further embed energy literacy into the younger generation, TNB, throughits Universiti Tenaga Nasional has collaborated with Universiti Kebangsaan Malaysia to incorporate energy literacy modules within the academic curriculum of tertiary level programmes. We believe that MELP’s elevation to a national programme underscores its vital contribution to the country’s energy transition journey, aligning with the objectives of the NETR. NON-REGULATED BUSINESS Our subsidiaries play an important role across the ET value chain by providing services to our customers directly or as TNB’s delivery partner. Their roles are vital to ensure the customer experience is always at its best, while helping deliver TNB’s aspiration to be a leading provider of sustainable energy solutions. ACHIEVING OUR STRATEGIC AMBITIONS Large-Scale SolarTransborderInternetGatewayDataCentreConnectivityTransformerMVPSCablesEnergyEfficiencySolarRooftopDistrictCoolingSystemDigitalConnectivity GET mREC Charge Point Operator EV Charger Compact Substation Unit Renewable Energy PMU: Transmission Main Intake GET: Green Energy Tariff PPU: Main Distribution Substation mREC: Malaysia Renewable Energy Certificate MVPS: Medium Voltage Prefabrication Substation Grid Connectivity Digital Connectivity Cooling | [
48
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of tertiary level programmes. We believe that MELP’s elevation to a national programme underscores its vital contribution to the country’s energy transition journey, aligning with the objectives of the NETR. NON-REGULATED BUSINESS Our subsidiaries play an important role across the ET value chain by providing services to our customers directly or as TNB’s delivery partner. Their roles are vital to ensure the customer experience is always at its best, while helping deliver TNB’s aspiration to be a leading provider of sustainable energy solutions. ACHIEVING OUR STRATEGIC AMBITIONS Large-Scale SolarTransborderInternetGatewayDataCentreConnectivityTransformerMVPSCablesEnergyEfficiencySolarRooftopDistrictCoolingSystemDigitalConnectivity GET mREC Charge Point Operator EV Charger Compact Substation Unit Renewable Energy PMU: Transmission Main Intake GET: Green Energy Tariff PPU: Main Distribution Substation mREC: Malaysia Renewable Energy Certificate MVPS: Medium Voltage Prefabrication Substation Grid Connectivity Digital Connectivity Cooling EnergyGrid Supply Green Mobility FROM OUR LEADERSHIP Sec 2 47 In 2023, TNB’s non-regulated business, through its subsidiary GSPARX Sdn. Bhd. (GSPARX), significantly boosted its contribution to Malaysia’s green energy landscape by facilitating the transition of its customers to prosumers through rooftop solar installations. GSPARX achieved a remarkable 340MWp in solar sales, demonstrating TNB’s commitment towards delivering renewable energy. Notable projects included a partnership with retail chain, AEON Co. (M) Bhd., for rooftop solar installations, a rooftop and floating solar installation at Universiti Malaysia Pahang (3.5MWp), and the largest rooftop solar project at Universiti Putra Malaysia (16.18MWp). Additionally, 105MWp of solar projects reached commercial operation, with Supply Agreement for Renewable Energy (SARE) agreements accounting for 90.6MWp and the remainder through outright purchases. TNBX Sdn. Bhd. (TNBX), our subsidiary focused on sustainable energy solutions, | [
48,
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OUR LEADERSHIP Sec 2 47 In 2023, TNB’s non-regulated business, through its subsidiary GSPARX Sdn. Bhd. (GSPARX), significantly boosted its contribution to Malaysia’s green energy landscape by facilitating the transition of its customers to prosumers through rooftop solar installations. GSPARX achieved a remarkable 340MWp in solar sales, demonstrating TNB’s commitment towards delivering renewable energy. Notable projects included a partnership with retail chain, AEON Co. (M) Bhd., for rooftop solar installations, a rooftop and floating solar installation at Universiti Malaysia Pahang (3.5MWp), and the largest rooftop solar project at Universiti Putra Malaysia (16.18MWp). Additionally, 105MWp of solar projects reached commercial operation, with Supply Agreement for Renewable Energy (SARE) agreements accounting for 90.6MWp and the remainder through outright purchases. TNBX Sdn. Bhd. (TNBX), our subsidiary focused on sustainable energy solutions, expandedits offerings in 2023. Highlights include SuriaShield, a solar PV insurance for residential setups, and a Virtual Energy Manager for commercial and industrial customers to optimise electricity usage. It also secured a cumulative capacity of 264MWp across 695 solar projects through SARE agreements. Furthermore, TNB is set to launch the rebranded Malaysia Green Attribute Trading System as the country’s leading digital marketplace for Renewable Energy Certificates in the first quarter of 2024. This initiative, a collaboration between the government and TNBX, aims to meet the increasing demand for green electricity, especially from multinational corporations. Additionally, it is noteworthy that under 2023’s Green Electricity Tariff programme, TNB customers subscribed to a green energy quota totalling 4,223GWh. TNBX has also successfully onboarded 16 Direct Current (DC) and 20 Alternating Current (AC) chargers into it GO TO-U EV charging platform. 13 of the DC chargers are being operated under the partnership with KINETA Sdn. Bhd., while the remaining chargers are being | [
49
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secured a cumulative capacity of 264MWp across 695 solar projects through SARE agreements. Furthermore, TNB is set to launch the rebranded Malaysia Green Attribute Trading System as the country’s leading digital marketplace for Renewable Energy Certificates in the first quarter of 2024. This initiative, a collaboration between the government and TNBX, aims to meet the increasing demand for green electricity, especially from multinational corporations. Additionally, it is noteworthy that under 2023’s Green Electricity Tariff programme, TNB customers subscribed to a green energy quota totalling 4,223GWh. TNBX has also successfully onboarded 16 Direct Current (DC) and 20 Alternating Current (AC) chargers into it GO TO-U EV charging platform. 13 of the DC chargers are being operated under the partnership with KINETA Sdn. Bhd., while the remaining chargers are being operatedunder the TNB Electron brand. In terms of user experience, almost 90% of the 3,200+ registered subscribers are satisfied with the performance and reported positive charging experience across the locations. This initiative is part of TNB’s investment to expand the EV charging infrastructure across Malaysia, which has seen more and more TNB Electron chargers to be deployed along the PLUS highway. Other notable achievements of our subsidiaries, both within and outside the ET space, include: Subsidiary Notable Achievements in 2023 TenagaSwitchgear Sdn.Bhd.•Commissionedthe500kVPulauIndahPowerPlantInterconnectionFacilityacrossSelatLumut,whichincludedtwo 147-metre high towers with access roads. • Commissioned the SSU GDS Data Centre 33kV Containerised Substation - Phase 1 ahead of time. • Completed the installation of a 47kW DC EV charger in 17 days, which is faster than normal compared to the standard lead time of three months. TenagaCableIndustries Sdn.Bhd.•AchieveditshighestCustomerSatisfactionIndexperformance(87.1%)ofthedecade.•AchievedimpressivesalesforitsnewbusinesssegmentsofCableWasteandFibreOpticCable. TNBRepair& MaintenanceSdn.Bhd.(REMACO) • | [
49
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user experience, almost 90% of the 3,200+ registered subscribers are satisfied with the performance and reported positive charging experience across the locations. This initiative is part of TNB’s investment to expand the EV charging infrastructure across Malaysia, which has seen more and more TNB Electron chargers to be deployed along the PLUS highway. Other notable achievements of our subsidiaries, both within and outside the ET space, include: Subsidiary Notable Achievements in 2023 TenagaSwitchgear Sdn.Bhd.•Commissionedthe500kVPulauIndahPowerPlantInterconnectionFacilityacrossSelatLumut,whichincludedtwo 147-metre high towers with access roads. • Commissioned the SSU GDS Data Centre 33kV Containerised Substation - Phase 1 ahead of time. • Completed the installation of a 47kW DC EV charger in 17 days, which is faster than normal compared to the standard lead time of three months. TenagaCableIndustries Sdn.Bhd.•AchieveditshighestCustomerSatisfactionIndexperformance(87.1%)ofthedecade.•AchievedimpressivesalesforitsnewbusinesssegmentsofCableWasteandFibreOpticCable. TNBRepair& MaintenanceSdn.Bhd.(REMACO) • Expandedits international footprint by securing substantial contracts in for engineering & maintenance services of power generation and water distillation plants. • Notably, REMACO was awarded contracts worth RM2.0 billion and RM389.8 million for the 876MW Shuaiba North Power Generation and Water Distillation Plant and the 240MW Shuwaikh Open Cycle Gas Turbine Power Generation and Water Distillation Plant in Kuwait, respectively. • Won several awards for its commitment to innovation and excellence, including the Asian Power Award for Innovated Power Technology of 2023 for its Stesen Janakuasa Tuanku Muhriz project. TNBEngineering CorporationSdn.Bhd.•Signednewcoolingsupplyagreementtosupplyatotalcoolingcapacityof7,174RTtobuildings.•SuccessfullycompletedtheEngineering,Procurement,ConstructionandCommissioningworksforTNBRenewables’ 50MW Bukit Selambau Large Scale Solar Project ahead of its planned Commercial Operation | [
49
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EV charger in 17 days, which is faster than normal compared to the standard lead time of three months. TenagaCableIndustries Sdn.Bhd.•AchieveditshighestCustomerSatisfactionIndexperformance(87.1%)ofthedecade.•AchievedimpressivesalesforitsnewbusinesssegmentsofCableWasteandFibreOpticCable. TNBRepair& MaintenanceSdn.Bhd.(REMACO) • Expandedits international footprint by securing substantial contracts in for engineering & maintenance services of power generation and water distillation plants. • Notably, REMACO was awarded contracts worth RM2.0 billion and RM389.8 million for the 876MW Shuaiba North Power Generation and Water Distillation Plant and the 240MW Shuwaikh Open Cycle Gas Turbine Power Generation and Water Distillation Plant in Kuwait, respectively. • Won several awards for its commitment to innovation and excellence, including the Asian Power Award for Innovated Power Technology of 2023 for its Stesen Janakuasa Tuanku Muhriz project. TNBEngineering CorporationSdn.Bhd.•Signednewcoolingsupplyagreementtosupplyatotalcoolingcapacityof7,174RTtobuildings.•SuccessfullycompletedtheEngineering,Procurement,ConstructionandCommissioningworksforTNBRenewables’ 50MW Bukit Selambau Large Scale Solar Project ahead of its planned Commercial Operation Date.ACHIEVING OUR STRATEGIC AMBITIONS OUTLOOK In 2024, TNB Retail plans to capitalise on both regulated and non-regulated business growth in alignment with the Reimagining TNB 2.0 strategy. For the regulated business, the focus will be to improve collections and enhance customer experience across all service interactions in what is the final year of the Regulatory Period 3. This includes leveraging the growing AMI (smart meter) network in Malaysia to offer more customer-centric services. In the non-regulated sector, TNB will explore new markets and business models while expanding existing ones, such as the charge point operator for TNBX to meet the increasing interests in electric mobility. The anticipated approval of the Energy Efficiency and Conservation Act in 2024 presents an | [
49
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Scale Solar Project ahead of its planned Commercial Operation Date.ACHIEVING OUR STRATEGIC AMBITIONS OUTLOOK In 2024, TNB Retail plans to capitalise on both regulated and non-regulated business growth in alignment with the Reimagining TNB 2.0 strategy. For the regulated business, the focus will be to improve collections and enhance customer experience across all service interactions in what is the final year of the Regulatory Period 3. This includes leveraging the growing AMI (smart meter) network in Malaysia to offer more customer-centric services. In the non-regulated sector, TNB will explore new markets and business models while expanding existing ones, such as the charge point operator for TNBX to meet the increasing interests in electric mobility. The anticipated approval of the Energy Efficiency and Conservation Act in 2024 presents an opportunityfor TNB’s subsidiaries to offer energy management solutions, aligning with TNB’s aspiration to be a leading provider of sustainable energy solutions both locally and internationally. TENAGA NASIONAL BERHAD Integrated Annual Report 2023 48 ACHIEVING OUR STRATEGIC AMBITIONS TNB’s active engagement in shaping energy policies and its support for the government’s agenda were also manifested through alignment with the 12th Malaysia Plan 2021-2025, Key Ministries Strategic Planning 2025, and the visions and missions of State Governments. These efforts underscored TNB’s dedication to facilitating a smooth transition towards a more sustainable and renewable energy (RE) landscape, reinforcing its position as a key player in Malaysia’s journey towards achieving a 70% RE target by 2050. We also recognise the evolving challenges within the regulatory landscape such as the formation of a new energy ministry in December 2023. These structural adjustments have tangible implications for the governance of the energy sector. In response, our Strategic Engagement Roadmap for 2023 identified 21 Key Focus Areas, with a priority on engagements related to the Regulatory Period 4 proposal | [
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and its support for the government’s agenda were also manifested through alignment with the 12th Malaysia Plan 2021-2025, Key Ministries Strategic Planning 2025, and the visions and missions of State Governments. These efforts underscored TNB’s dedication to facilitating a smooth transition towards a more sustainable and renewable energy (RE) landscape, reinforcing its position as a key player in Malaysia’s journey towards achieving a 70% RE target by 2050. We also recognise the evolving challenges within the regulatory landscape such as the formation of a new energy ministry in December 2023. These structural adjustments have tangible implications for the governance of the energy sector. In response, our Strategic Engagement Roadmap for 2023 identified 21 Key Focus Areas, with a priority on engagements related to the Regulatory Period 4 proposal andthe communication plan for the Imbalance Cost Pass-Through (ICPT) mechanism. We will continue to be guided by our consistent, professional and collaborative approach with regulatory stakeholders, noting that our Regulatory Relationship Strength Index (RRSI) score has improved further. In 2023, TNB achieved its highest RRSI score yet, with an impressive Trust Index of 92%. This score reflects a strong rapport and trust between TNB and the regulators, showcasing a notable increase from previous years and indicating a consistent upward trajectory in stakeholder relations. The RRSI serves as a crucial metric, evaluating the level of stakeholders’ trust in TNB and highlighting the company’s ability to understand and meet the needs of key stakeholders for future improvement plans. Strengthening the Electric Supply Industry (ESI) In 2023, TNB continues to contribute towards reinforcing the structure and sustainability of the ESI in Malaysia. A key initiative in this endeavour was TNB’s active participation in the “Future-proofing MESI Study,” spearheaded by MyPower. This study was aimed at identifying optimal pathways for the evolution of the Malaysian Electricity Supply | [
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score yet, with an impressive Trust Index of 92%. This score reflects a strong rapport and trust between TNB and the regulators, showcasing a notable increase from previous years and indicating a consistent upward trajectory in stakeholder relations. The RRSI serves as a crucial metric, evaluating the level of stakeholders’ trust in TNB and highlighting the company’s ability to understand and meet the needs of key stakeholders for future improvement plans. Strengthening the Electric Supply Industry (ESI) In 2023, TNB continues to contribute towards reinforcing the structure and sustainability of the ESI in Malaysia. A key initiative in this endeavour was TNB’s active participation in the “Future-proofing MESI Study,” spearheaded by MyPower. This study was aimed at identifying optimal pathways for the evolution of the Malaysian Electricity Supply Industry(MESI), with a focus on achieving a balance between energy security, energy equity, environmental sustainability, economic development, and enhancing customer experience. The primary objective was to ensure that MESI could adapt to future challenges, especially those arising from the urgent need to decarbonise in a landscape characterised by diverse and shifting demands. The study provided a comprehensive long-term roadmap and implementation plan, laying the groundwork for MESI to face forthcoming challenges with resilience, despite the pressures of faster decarbonisation. In 2023, MyPower Corp.’s focus was on disseminating the outcomes of the study among key stakeholders, including TNB, to coordinate and ensure a smooth rollout of the initiatives identified. This study underscored the importance of transitioning towards a sustainable energy future, in line with Malaysia’s economic development goals. An integral part of strengthening MESI would be the establishment of an energy exchange, overseen by an independent Single Buyer. This proposed initiative would be pivotal in streamlining the mechanisms for managing the planning and procurement of electricity in | [
50
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the urgent need to decarbonise in a landscape characterised by diverse and shifting demands. The study provided a comprehensive long-term roadmap and implementation plan, laying the groundwork for MESI to face forthcoming challenges with resilience, despite the pressures of faster decarbonisation. In 2023, MyPower Corp.’s focus was on disseminating the outcomes of the study among key stakeholders, including TNB, to coordinate and ensure a smooth rollout of the initiatives identified. This study underscored the importance of transitioning towards a sustainable energy future, in line with Malaysia’s economic development goals. An integral part of strengthening MESI would be the establishment of an energy exchange, overseen by an independent Single Buyer. This proposed initiative would be pivotal in streamlining the mechanisms for managing the planning and procurement of electricity in PeninsularMalaysia as it would enhance industry transparency and clarity while setting a fair and competitive price for energy based on supply and demand. This, in turn, benefits both generators and consumers. TNB has expressed its full support for the newly planned energy exchange, emphasising its commitment to facilitating a comprehensive framework that ensures seamless connection and trading of RE between generators and consumers. Another critical government-led effort that has ensured the sustainability of MESI has been the implementation of the ICPT mechanism. The ICPT is a crucial tool that allows TNB to adjust electricity tariffs in response to fluctuations in fuel and generation costs. In 2023, the government again demonstrated its unwavering commitment to the ICPT, approving subsidies amounting to RM10.4 billion for the period of January to June and an additional RM4.7 billion for July to December and enabling TNB to recover approximately RM15.1 billion in total. The government’s strong commitment to the ICPT mechanism has had a direct and positive impact on the stability of TNB and by extension, the nation’s electricity | [
50
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to facilitating a comprehensive framework that ensures seamless connection and trading of RE between generators and consumers. Another critical government-led effort that has ensured the sustainability of MESI has been the implementation of the ICPT mechanism. The ICPT is a crucial tool that allows TNB to adjust electricity tariffs in response to fluctuations in fuel and generation costs. In 2023, the government again demonstrated its unwavering commitment to the ICPT, approving subsidies amounting to RM10.4 billion for the period of January to June and an additional RM4.7 billion for July to December and enabling TNB to recover approximately RM15.1 billion in total. The government’s strong commitment to the ICPT mechanism has had a direct and positive impact on the stability of TNB and by extension, the nation’s electricity supplyindustry. DRIVE REGULATORY EVOLUTION OVERVIEW In 2023, TNB continued to strengthen its collaboration with the Malaysian government, playing a pivotal role in shaping energy-related policies and regulations. This ongoing collaboration is aimed at fortifying the electric supply industry and catalysing a responsible and sustainable energy transition within the country. At the core of these efforts is TNB’s commitment to balancing the energy trilemma - affordability and access, energy security, and environmental sustainability - aligning with the nation-building agenda through education, vendor programmes, employment opportunities, and training. FROM OUR LEADERSHIP Sec 2 49 ACHIEVING OUR STRATEGIC AMBITIONS Accelerating a Responsible Energy Transition In 2023, TNB contributed to Malaysia’s concerted efforts to accelerate a responsible ET, through various initiatives and programmes aimed at enhancing Malaysia’s RE capabilities and fostering a greener energy landscape. A cornerstone of these efforts was the government’s launch of the NETR during The Energy Transition Conference 2023 that was organised by TNB on 28-29 August 2023. The NETR outlines strategic projects and initiatives based on | [
50,
51
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catalysing a responsible and sustainable energy transition within the country. At the core of these efforts is TNB’s commitment to balancing the energy trilemma - affordability and access, energy security, and environmental sustainability - aligning with the nation-building agenda through education, vendor programmes, employment opportunities, and training. FROM OUR LEADERSHIP Sec 2 49 ACHIEVING OUR STRATEGIC AMBITIONS Accelerating a Responsible Energy Transition In 2023, TNB contributed to Malaysia’s concerted efforts to accelerate a responsible ET, through various initiatives and programmes aimed at enhancing Malaysia’s RE capabilities and fostering a greener energy landscape. A cornerstone of these efforts was the government’s launch of the NETR during The Energy Transition Conference 2023 that was organised by TNB on 28-29 August 2023. The NETR outlines strategic projects and initiatives based on keyEnergy Transition levers: Energy Efficiency, Renewable Energy, Hydrogen, Bioenergy, Green Mobility, and Carbon Capture and Utilisation Storage. TNB has been entrusted as a champion for several NETR flagship projects, underscoring the important role we have to play in driving the country’s energy transition efforts. In support of the energy transition, the government expanded the Corporate Green Power Programme by an additional 200MW, bringing the total quota to 800MW. This expansion, coupled with the extension of the application deadline, signifies a strong push towards increasing corporate participation in renewable energy generation. Similarly, the expansion of the Net Energy Metering (NEM) programme through an additional quota allocation of 1,450MW under NEM 3.0, reflects a concerted effort to facilitate the adoption of solar energy and enhance energy sustainability within the business sector. TNB’s active participation in the ET journey was further showcased at the Conference of the Electricity Power Supply Industry (CEPSI) 2023 and the 28th Conference of the Parties (COP28) to the UN Framework Convention on | [
51
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play in driving the country’s energy transition efforts. In support of the energy transition, the government expanded the Corporate Green Power Programme by an additional 200MW, bringing the total quota to 800MW. This expansion, coupled with the extension of the application deadline, signifies a strong push towards increasing corporate participation in renewable energy generation. Similarly, the expansion of the Net Energy Metering (NEM) programme through an additional quota allocation of 1,450MW under NEM 3.0, reflects a concerted effort to facilitate the adoption of solar energy and enhance energy sustainability within the business sector. TNB’s active participation in the ET journey was further showcased at the Conference of the Electricity Power Supply Industry (CEPSI) 2023 and the 28th Conference of the Parties (COP28) to the UN Framework Convention on ClimateChange. CEPSI provided a global platform for TNB to affirm its commitment to leading Malaysia’s energy transition, presenting transformative renewable energy projects and fostering international collaboration. TNB’s leadership at the conference, including technical paper presentations and the receipt of accolades, highlighted its role as a thought leader and key player in navigating the global energy transition towards a low-carbon future. Meanwhile, TNB’s commitment to COP28 is in line with our strategic objectives, aiming to reinforce our role in driving the energy transition within Malaysia and the wider region. TNB is proud to support Malaysia’s climate change agenda, working closely with the government and various ecosystem players across the energy transition value chain at COP28. This dedicated effort underscores TNB’s commitment to spearhead sustainable energy solutions for a better, brighter future. OUTLOOK Looking ahead, the upcoming RP4 is poised to be a critical phase for TNB, marking a significant shift in Malaysia’s energy sector regulation and policy framework. The groundwork for the RP4 regulatory submission has been carefully prepared, | [
51
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highlighted its role as a thought leader and key player in navigating the global energy transition towards a low-carbon future. Meanwhile, TNB’s commitment to COP28 is in line with our strategic objectives, aiming to reinforce our role in driving the energy transition within Malaysia and the wider region. TNB is proud to support Malaysia’s climate change agenda, working closely with the government and various ecosystem players across the energy transition value chain at COP28. This dedicated effort underscores TNB’s commitment to spearhead sustainable energy solutions for a better, brighter future. OUTLOOK Looking ahead, the upcoming RP4 is poised to be a critical phase for TNB, marking a significant shift in Malaysia’s energy sector regulation and policy framework. The groundwork for the RP4 regulatory submission has been carefully prepared, reflectingTNB’s proactive approach to align with evolving energy needs and sustainability goals. The proposal development process has been comprehensive, incorporating feedback from stakeholder engagement and adhering to internal business planning processes. Two overarching strategic objectives form the core of the RP4 proposal: Delivering for our customers and Facilitating the Energy Transition. These objectives emphasise TNB’s commitment to ensuring a stable and secure electricity supply while also supporting Malaysia’s ambitious goals for a sustainable energy future. TNB’s dedication to these objectives is evident in its efforts to foster the integration of renewable generation, expand consumer choices, and address the challenges across the electricity supply value chain. Moreover, the RP4 proposal is crafted to harmonise six key objectives, ensuring a holistic approach that delivers comprehensive benefits to the nation. These objectives are: As TNB embarks on this crucial journey, 2024 is designated as the negotiation period for RP4. During this time, TNB will engage in close collaboration with Suruhanjaya Tenaga and relevant ministries to refine and finalise the | [
51
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of the RP4 proposal: Delivering for our customers and Facilitating the Energy Transition. These objectives emphasise TNB’s commitment to ensuring a stable and secure electricity supply while also supporting Malaysia’s ambitious goals for a sustainable energy future. TNB’s dedication to these objectives is evident in its efforts to foster the integration of renewable generation, expand consumer choices, and address the challenges across the electricity supply value chain. Moreover, the RP4 proposal is crafted to harmonise six key objectives, ensuring a holistic approach that delivers comprehensive benefits to the nation. These objectives are: As TNB embarks on this crucial journey, 2024 is designated as the negotiation period for RP4. During this time, TNB will engage in close collaboration with Suruhanjaya Tenaga and relevant ministries to refine and finalise the proposal.This collaborative effort underscores TNB’s role in steering Malaysia towards its net zero ambitions and ensuring that the energy sector remains resilient, sustainable, and aligned with national and global energy goals. Improve Sustainability: Accelerating Malaysia’s ET by strengthening the grid and providing access to green electricity. Maintain Security of Supply: Ensuring a reliable supply of electricity to support the growth of new industries and demand. Balance Affordability: Implementing tariff redesigns to ensure a fair distribution of costs while protecting vulnerable segments of the population. Enhance Customer Empowerment: Enabling customers to participate in the green economy through expanded offerings and digital experiences. Spur Socio-economic Development: Driving significant Gross Domestic Product impact, job creation, and social impact projects through TNB’s investments. Enhance Transparency of Price: Increase transparency of price signals through efficient cost-recovery across supply-chain risks and floating generation tariff. TENAGA NASIONAL BERHAD Integrated Annual Report 2023 50 THE MARKET LANDSCAPE With the COVID-19 | [
51,
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aligned with national and global energy goals. Improve Sustainability: Accelerating Malaysia’s ET by strengthening the grid and providing access to green electricity. Maintain Security of Supply: Ensuring a reliable supply of electricity to support the growth of new industries and demand. Balance Affordability: Implementing tariff redesigns to ensure a fair distribution of costs while protecting vulnerable segments of the population. Enhance Customer Empowerment: Enabling customers to participate in the green economy through expanded offerings and digital experiences. Spur Socio-economic Development: Driving significant Gross Domestic Product impact, job creation, and social impact projects through TNB’s investments. Enhance Transparency of Price: Increase transparency of price signals through efficient cost-recovery across supply-chain risks and floating generation tariff. TENAGA NASIONAL BERHAD Integrated Annual Report 2023 50 THE MARKET LANDSCAPE With the COVID-19 pandemicfirmly in the past and economic recovery driving the country forward, customers’ electricity demand in Peninsular Malaysia grew by 3.6% in 2023. The supply side saw coal contributing to 57.0% of the generation mix, followed by gas at 36.7%, hydro at 4.6%, solar at 1.5% and distillates at 0.2%. In 2023, the global energy landscape, particularly in the coal sector, experienced significant dynamics shaped by fluctuating demand, geopolitical tensions, and the gradual shift towards cleaner energy sources. Despite challenges, global coal demand remained robust, with consumption hitting new all-time highs, driven by various factors including the economic recovery post-pandemic and the energy needs of emerging economies. Coal prices, after soaring to unprecedented levels in 2022 due to a tight global supply and increased demand, particularly from Europe’s shift back to coal amid the Russia-Ukraine conflict and supply chain disruptions, began to stabilise in 2023. This stabilisation was influenced by factors such as mild weather conditions in Europe, | [
52
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57.0% of the generation mix, followed by gas at 36.7%, hydro at 4.6%, solar at 1.5% and distillates at 0.2%. In 2023, the global energy landscape, particularly in the coal sector, experienced significant dynamics shaped by fluctuating demand, geopolitical tensions, and the gradual shift towards cleaner energy sources. Despite challenges, global coal demand remained robust, with consumption hitting new all-time highs, driven by various factors including the economic recovery post-pandemic and the energy needs of emerging economies. Coal prices, after soaring to unprecedented levels in 2022 due to a tight global supply and increased demand, particularly from Europe’s shift back to coal amid the Russia-Ukraine conflict and supply chain disruptions, began to stabilise in 2023. This stabilisation was influenced by factors such as mild weather conditions in Europe, amplestockpiles at coal-fired power plants, and a gradual convergence of coal prices across different regions. NAVIGATING THE FUEL PRICE HEADWINDS In FY2023, the average market coal price moderated to USD 134/MT reflecting a significant decrease from the all-time high above USD 415/MT in May 2022, yet still substantially higher than the base coal price of USD 79/MT set for Regulatory Period 3 (RP3). While coal prices were not as high as 2022, it still posed a challenge to the system’s financial stability as generation costs make up 65% of the electricity costs in the tariff. TNB’s cash flow continued to be pressured due to the high payment obligations to ensure security of supply to customers. Nevertheless, the industry was able to navigate these headwinds with the implementation of the Imbalance Cost Pass-Through (ICPT) mechanism that reflected the government’s response to fluctuating global fuel prices and its commitment to energy sustainability. The ICPT mechanism, under the Incentive Based Regulation (IBR) framework, reflects changes in fuel and generation-related costs in the electricity tariff, aiming to manage these fluctuations effectively. With the | [
52
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base coal price of USD 79/MT set for Regulatory Period 3 (RP3). While coal prices were not as high as 2022, it still posed a challenge to the system’s financial stability as generation costs make up 65% of the electricity costs in the tariff. TNB’s cash flow continued to be pressured due to the high payment obligations to ensure security of supply to customers. Nevertheless, the industry was able to navigate these headwinds with the implementation of the Imbalance Cost Pass-Through (ICPT) mechanism that reflected the government’s response to fluctuating global fuel prices and its commitment to energy sustainability. The ICPT mechanism, under the Incentive Based Regulation (IBR) framework, reflects changes in fuel and generation-related costs in the electricity tariff, aiming to manage these fluctuations effectively. With the priceof coal tracking downwards as the year progressed, adjustments were made to the ICPT mechanism to minimise the ICPT surcharge’s impact on consumers while encouraging energy efficiency and the adoption of renewable energy (RE) sources to control electricity costs. 2023 Adjustments In 2023, the government allocated a total electricity subsidy of approximately RM16 billion to mitigate the impact of fuel price volatility on electricity tariffs. This subsidy aimed to ensure that most consumers, especially domestic and non-domestic low-voltage users, would not be adversely affected by tariff adjustments, despite the high average price of coal exceeding the RP3 projected fuel cost. For the period 1 January 2023 until 30 June 2023, the tariff rate was maintained for domestic, Micro, Small and Medium Enterprises (MSMEs), and all Agricultural customers. There was also a surcharge of 20 sen/kWh applied to other Non-Domestic customers. For the period 1 July 2023 until 31 December 2023, the government rolled out a targeted subsidy scheme where MSMEs, specific agricultural sectors, and a new category of water and sanitation operators enjoyed maintained or reduced surcharges. For domestic consumers, | [
52
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RM16 billion to mitigate the impact of fuel price volatility on electricity tariffs. This subsidy aimed to ensure that most consumers, especially domestic and non-domestic low-voltage users, would not be adversely affected by tariff adjustments, despite the high average price of coal exceeding the RP3 projected fuel cost. For the period 1 January 2023 until 30 June 2023, the tariff rate was maintained for domestic, Micro, Small and Medium Enterprises (MSMEs), and all Agricultural customers. There was also a surcharge of 20 sen/kWh applied to other Non-Domestic customers. For the period 1 July 2023 until 31 December 2023, the government rolled out a targeted subsidy scheme where MSMEs, specific agricultural sectors, and a new category of water and sanitation operators enjoyed maintained or reduced surcharges. For domestic consumers, theICPT rebate was applied to those with a monthly consumption of up to 1,500kWh, with a surcharge for high-consumption users exceeding this threshold. FROM OUR LEADERSHIP Sec 2 51 THE MARKET LANDSCAPE 2024 Adjustments In December 2023, further adjustments were announced for the period of January 1 until June 30, 2024. This included maintaining a 2 sen/kWh rebate for domestic users with a monthly electricity consumption of up to 600kWh, a change from the previous threshold of 1,500kWh. No surcharge was applied for consumption between 601kWh and 1,500kWh, while the surcharge for consumption above 1,500kWh remained at 10 sen/kWh. These adjustments ensured that 85% of domestic consumers would not be affected, focusing government subsidies more precisely. Non-domestic users, including commercial and industrial low-voltage tariff categories, water and sanitation operators, and specific agricultural tariffs, did not see an increase in their electricity tariffs, with the ICPT surcharge maintained at 3.7 sen/kWh for them. Other non-domestic consumers continued to face a surcharge of 17 sen/kWh. DRIVING A RESPONSIBLE ENERGY TRANSITION Malaysia has taken a significant step forward in its energy | [
52,
53
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2024. This included maintaining a 2 sen/kWh rebate for domestic users with a monthly electricity consumption of up to 600kWh, a change from the previous threshold of 1,500kWh. No surcharge was applied for consumption between 601kWh and 1,500kWh, while the surcharge for consumption above 1,500kWh remained at 10 sen/kWh. These adjustments ensured that 85% of domestic consumers would not be affected, focusing government subsidies more precisely. Non-domestic users, including commercial and industrial low-voltage tariff categories, water and sanitation operators, and specific agricultural tariffs, did not see an increase in their electricity tariffs, with the ICPT surcharge maintained at 3.7 sen/kWh for them. Other non-domestic consumers continued to face a surcharge of 17 sen/kWh. DRIVING A RESPONSIBLE ENERGY TRANSITION Malaysia has taken a significant step forward in its energy transition(ET) journey in 2023 as the government clearly articulated the pathway to achieving Net Zero Emissions by 2050. Through important policy and roadmap announcements, such as the National Energy Transition Roadmap (NETR) and the Malaysia Energy Transition Outlook, the country now has a detailed roadmap for the transition that will also create economic growth, job opportunities and income generation in green industries. The NETR includes flagship catalyst projects like Hybrid Hydro-Floating Solar Photovoltaic, Large-Scale Solar Parks, and Co-firing of Hydrogen-Ammonia. These projects are part of Malaysia’s broader aspirations to achieve net zero carbon emissions and a 70% installation of RE capacity by 2050. In addition, the upcoming introduction of an RE exchange in 2024 signifies a major step towards economic opportunities for domestic RE industry players and aligns with the nation’s sustainable development goals. At the heart of Malaysia’s ET is the shift from fossil fuel-based systems to RE sources, such as solar power, to reduce greenhouse gas emissions and enhance ESG factors. This transition, termed as “ Just Energy | [
53
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a detailed roadmap for the transition that will also create economic growth, job opportunities and income generation in green industries. The NETR includes flagship catalyst projects like Hybrid Hydro-Floating Solar Photovoltaic, Large-Scale Solar Parks, and Co-firing of Hydrogen-Ammonia. These projects are part of Malaysia’s broader aspirations to achieve net zero carbon emissions and a 70% installation of RE capacity by 2050. In addition, the upcoming introduction of an RE exchange in 2024 signifies a major step towards economic opportunities for domestic RE industry players and aligns with the nation’s sustainable development goals. At the heart of Malaysia’s ET is the shift from fossil fuel-based systems to RE sources, such as solar power, to reduce greenhouse gas emissions and enhance ESG factors. This transition, termed as “ Just Energy Transition”,adds a social dimension by ensuring that the transformation is equitable and inclusive, stressing on community involvement, job creation, universal energy access, and socio-economic considerations. TNB’s role in this transition is pivotal, focusing on decarbonising power generation through investment in green technologies, strengthening the grid and empowering electrification across sectors. By fostering collaboration with government and stakeholders, TNB is at the forefront of ensuring a reliable, resilient and flexible grid to support Malaysia’s energy needs. Malaysia’s energy policies chart a definitive route to Net Zero by 2050, promoting green industry growth and job creation. TENAGA NASIONAL BERHAD Integrated Annual Report 2023 52 Top Priorities • Grow renewable energy capacity • Target strategic international markets for growth • Optimise existing generation fleet performance • Advance gradual decarbonisation Top Priorities • Ensure grid reliability and operation • Enhance network to be flexible, automated, secure • Leverage innovation for network improvement Top Priorities • Transform customer experience with personalised services • Drive growth through | [
53,
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on decarbonising power generation through investment in green technologies, strengthening the grid and empowering electrification across sectors. By fostering collaboration with government and stakeholders, TNB is at the forefront of ensuring a reliable, resilient and flexible grid to support Malaysia’s energy needs. Malaysia’s energy policies chart a definitive route to Net Zero by 2050, promoting green industry growth and job creation. TENAGA NASIONAL BERHAD Integrated Annual Report 2023 52 Top Priorities • Grow renewable energy capacity • Target strategic international markets for growth • Optimise existing generation fleet performance • Advance gradual decarbonisation Top Priorities • Ensure grid reliability and operation • Enhance network to be flexible, automated, secure • Leverage innovation for network improvement Top Priorities • Transform customer experience with personalised services • Drive growth through innovativesolutions • Focus on exceeding customer expectations Top Priorities • Collaborate with stakeholders for stable regulations • Advocate for policies supporting energy transition • Engage in strategic dialogues for regulatory sustainability DYNAMIC ENERGY SOLUTIONS DRIVE REGULATORY EVOLUTION OURVALUE CREATIONMODEL DELIVER CLEAN GENERATION DEVELOP ENERGY TRANSITION NETWORK Social and Relationship Capital Build Trust Create Value Government Trade Unions Vendors Communities Customers Investors Employees NGOs Notes: (1) Oil refers to petroleum-based fuel (inclusive of diesel, oil and distillates). (2) Renewable - Comprises Wind, Solar, Biogas, Distributed Generation Solar and Biomass. Shareholders’ Funds RM61,082.7 million Effective Weighted Average Cost of Funds (%) 2023 4.8 2022 4.6 Financial Capital TNB Group No. of Employees: 34,543 RM174 million investment in learning and development Reward structures linked to performance and value drivers Human Capital Research and development Operational and service innovations Technology and business model innovations Intellectual Capital Coal: | [
54
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regulations • Advocate for policies supporting energy transition • Engage in strategic dialogues for regulatory sustainability DYNAMIC ENERGY SOLUTIONS DRIVE REGULATORY EVOLUTION OURVALUE CREATIONMODEL DELIVER CLEAN GENERATION DEVELOP ENERGY TRANSITION NETWORK Social and Relationship Capital Build Trust Create Value Government Trade Unions Vendors Communities Customers Investors Employees NGOs Notes: (1) Oil refers to petroleum-based fuel (inclusive of diesel, oil and distillates). (2) Renewable - Comprises Wind, Solar, Biogas, Distributed Generation Solar and Biomass. Shareholders’ Funds RM61,082.7 million Effective Weighted Average Cost of Funds (%) 2023 4.8 2022 4.6 Financial Capital TNB Group No. of Employees: 34,543 RM174 million investment in learning and development Reward structures linked to performance and value drivers Human Capital Research and development Operational and service innovations Technology and business model innovations Intellectual Capital Coal: 459,653,191.6TJ Gas: 227,148, 980.2T J Oil(1): 129,700,214.0T J Distillate: N/A Natural Capital Oil(1): 240MW, 1.47% Gas: 5,270MW, 32.37% Hydro: 2,638MW, 16.20% Renewable(2): 1,321MW, 8.11% Coal: 6,790MW, 41.70% Mini Hydro: 24MW, 0.15% Total: 16,283MW, 100.00% Manufactured Capital OUR STRATEGY OUR CAPITALS FROM OUR LEADERSHIP Sec 2 53 OUR VALUE CREATION MODEL NET PROFIT ATTRIBUTABLE TO OWNERS OF THE COMPANY (RM million) OPERATING PROFIT (RM million) 2023 7,356.9 2022 9,409.5 2021 8,083.0 2023 2,770.3 2022 3,463.3 2021 3,661.8 (3) From power plants in which TNB has controlling stake for period FY2023. (4) For TNB operations in Peninsular Malaysia only for the period of FY2023. Economic Community Customers Environment 2,160 Graduates 11 Adopted Schools 2,500 Primary Students Assisted Capital Providers TotalShareholderDividendRM2,537.5 million Fuel Costs RM19,452.3 million Other Operating Costs RM37,918.8 million Fuel and Other Operating Costs GHG Emissions Mitigated Due to TNB’s Use Of: (1) Renewables (2) Energy Efficiency (3) Low-carbon | [
54,
55
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16.20% Renewable(2): 1,321MW, 8.11% Coal: 6,790MW, 41.70% Mini Hydro: 24MW, 0.15% Total: 16,283MW, 100.00% Manufactured Capital OUR STRATEGY OUR CAPITALS FROM OUR LEADERSHIP Sec 2 53 OUR VALUE CREATION MODEL NET PROFIT ATTRIBUTABLE TO OWNERS OF THE COMPANY (RM million) OPERATING PROFIT (RM million) 2023 7,356.9 2022 9,409.5 2021 8,083.0 2023 2,770.3 2022 3,463.3 2021 3,661.8 (3) From power plants in which TNB has controlling stake for period FY2023. (4) For TNB operations in Peninsular Malaysia only for the period of FY2023. Economic Community Customers Environment 2,160 Graduates 11 Adopted Schools 2,500 Primary Students Assisted Capital Providers TotalShareholderDividendRM2,537.5 million Fuel Costs RM19,452.3 million Other Operating Costs RM37,918.8 million Fuel and Other Operating Costs GHG Emissions Mitigated Due to TNB’s Use Of: (1) Renewables (2) Energy Efficiency (3) Low-carbon Generation(4) Tree Planting 0.55 tCO2e/MWh 7.30 million tCO2e Greenhouse Gas (GHG) Emissions Intensity(4) GHG Emissions Mitigated(4) Refer to pages 77-78 for more information. Refer to pages 90-93 for more information. Refer to pages 87-89 for more information. Refer to pages 82-86 for more information. PeninsularMalaysia10.16 million Sabah&F.T.Labuan0.69 million Customer Accounts: Total Energy Units Sold(3) 128,822.3GWh OUTCOMES VALUES CREATED AND THEIR IMPACT TENAGA NASIONAL BERHAD Integrated Annual Report 2023 54 SUSTAINABILITY STATEMENT Scope and Basis 56 Sustainability Governance 58 Materiality Assessment 60 Sustainability Disclosures on Material Matters 65 MM1 Responsible Business and Financial Performance MM2 Energy Transition and Innovation MM3 Climate Change and Emissions MM4 Reliable Energy and Fair Tariff MM5 Safety, Health and Well-being MM6 Environmental Management MM7 Customer Experience and Satisfaction MM8 Community Development and Human Rights MM9 Sustainable and Responsible Supply Chain MM10 Cybersecurity Management MM11 Employment Culture Our Response to Climate Change 107 Performance Table 113 Statement of | [
55,
56
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Refer to pages 90-93 for more information. Refer to pages 87-89 for more information. Refer to pages 82-86 for more information. PeninsularMalaysia10.16 million Sabah&F.T.Labuan0.69 million Customer Accounts: Total Energy Units Sold(3) 128,822.3GWh OUTCOMES VALUES CREATED AND THEIR IMPACT TENAGA NASIONAL BERHAD Integrated Annual Report 2023 54 SUSTAINABILITY STATEMENT Scope and Basis 56 Sustainability Governance 58 Materiality Assessment 60 Sustainability Disclosures on Material Matters 65 MM1 Responsible Business and Financial Performance MM2 Energy Transition and Innovation MM3 Climate Change and Emissions MM4 Reliable Energy and Fair Tariff MM5 Safety, Health and Well-being MM6 Environmental Management MM7 Customer Experience and Satisfaction MM8 Community Development and Human Rights MM9 Sustainable and Responsible Supply Chain MM10 Cybersecurity Management MM11 Employment Culture Our Response to Climate Change 107 Performance Table 113 Statement of Assurancefor FY2023 Sustainability Statement 116 Bursa Malaysia Common Sustainability Matters and Indicators 117 SUSTAINABILITY STATEMENT Sec 3 55 TENAGA NASIONAL BERHAD Integrated Annual Report 2023 56 SCOPE AND BASIS This Sustainability Statement (Statement) shares our sustainability strategies, initiatives and performance for the financial year ending 31 December 2023. Through our various efforts, TNB aspires to be a leading energy provider of sustainable energy solutions supported by our sustainability pillars - Environmental, Social and Governance (ESG). The scope and basis of the Statement for 2023 cover the activities of the TNB Company and its subsidiaries (TNB Group) per the TNB corporate structure. This statement provides information on active subsidiaries with effective holding. This statement excludes joint ventures and vendor activities unless explicitly stated otherwise. We endeavour to be transparent and balanced in disclosing matters deemed material. Relevant targets and three (3) years of historical key performance indicators have been | [
56,
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BERHAD Integrated Annual Report 2023 56 SCOPE AND BASIS This Sustainability Statement (Statement) shares our sustainability strategies, initiatives and performance for the financial year ending 31 December 2023. Through our various efforts, TNB aspires to be a leading energy provider of sustainable energy solutions supported by our sustainability pillars - Environmental, Social and Governance (ESG). The scope and basis of the Statement for 2023 cover the activities of the TNB Company and its subsidiaries (TNB Group) per the TNB corporate structure. This statement provides information on active subsidiaries with effective holding. This statement excludes joint ventures and vendor activities unless explicitly stated otherwise. We endeavour to be transparent and balanced in disclosing matters deemed material. Relevant targets and three (3) years of historical key performance indicators have been established,tracked and disclosed to the best of our ability. This Statement adheres to the Bursa Malaysia Main Market Listing Requirements (MMLR) and is aligned with the following: INTERNAL ASSURANCE OUTLINING THE SCOPE AND BOUNDARIES OF THIS STATEMENT The Statement has been reviewed internally by the Group Internal Audit (see page 116). We are aware of and closely monitor global developments in sustainability reporting standards, such as those of the International Sustainability Standards Board (ISSB) and the Taskforce on Nature-related Financial Disclosures. Task Force on Climate-related Financial Disclosures (TCFD) framework United Nations Sustainable Development Goals (UN SDGs) Bursa Malaysia Sustainability Reporting Guide (3rd Edition) Global Reporting Initiative (GRI) Standards and GRI Electric utilities Sector Disclosures SUSTAINABILITY STATEMENT Sec 3 57 OUR SUSTAINABILITY JOURNEY Our sustainability journey towards Net Zero Emissions by 2050 focuses on ESG pillars integrated into our Reimagining TNB (RT) corporate strategy and business operations. We have prioritised eight (8) UN SGDs to deliver sustainable value | [
58,
59
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OUTLINING THE SCOPE AND BOUNDARIES OF THIS STATEMENT The Statement has been reviewed internally by the Group Internal Audit (see page 116). We are aware of and closely monitor global developments in sustainability reporting standards, such as those of the International Sustainability Standards Board (ISSB) and the Taskforce on Nature-related Financial Disclosures. Task Force on Climate-related Financial Disclosures (TCFD) framework United Nations Sustainable Development Goals (UN SDGs) Bursa Malaysia Sustainability Reporting Guide (3rd Edition) Global Reporting Initiative (GRI) Standards and GRI Electric utilities Sector Disclosures SUSTAINABILITY STATEMENT Sec 3 57 OUR SUSTAINABILITY JOURNEY Our sustainability journey towards Net Zero Emissions by 2050 focuses on ESG pillars integrated into our Reimagining TNB (RT) corporate strategy and business operations. We have prioritised eight (8) UN SGDs to deliver sustainable value andempower our people and the wider community. We aim to achieve the objectives in each sustainability pillar by addressing matters that are material to us. The TNB Energy Transition (ET) Plan, an extension of the RT, strengthens our sustainability journey by focusing on three (3) strategic pillars supported by critical enablers in shifting from a fossil-based energy mix to greener energy sources. These initiatives cut across the electricity value chain, from transitioning power generation to cleaner sources, enhancing the Develop Energy Transition Network, enabling more green solutions and facilitating consumer participation in the energy transition, including digitalisation and electrification. SCOPE AND BASIS To be a leading provider of sustainable energy solutions in Malaysia and internationally INTEGRATING ESG WITH TNB CORPORATE STRATEGY & OPERATIONS Sustainability Pillars Reimagining TNB 2.0 Deliver Clean Generation Outlines our strategies about renewable and low-carbon sources of energy as stakeholders gravitate towards decarbonisation to mitigate climate change Develop Energy | [
59
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us. The TNB Energy Transition (ET) Plan, an extension of the RT, strengthens our sustainability journey by focusing on three (3) strategic pillars supported by critical enablers in shifting from a fossil-based energy mix to greener energy sources. These initiatives cut across the electricity value chain, from transitioning power generation to cleaner sources, enhancing the Develop Energy Transition Network, enabling more green solutions and facilitating consumer participation in the energy transition, including digitalisation and electrification. SCOPE AND BASIS To be a leading provider of sustainable energy solutions in Malaysia and internationally INTEGRATING ESG WITH TNB CORPORATE STRATEGY & OPERATIONS Sustainability Pillars Reimagining TNB 2.0 Deliver Clean Generation Outlines our strategies about renewable and low-carbon sources of energy as stakeholders gravitate towards decarbonisation to mitigate climate change Develop Energy TransitionNetwork Envisions the Develop Energy Transition Network as being fully automated and digitalised, supporting bi-directional flow in a decentralised system that empowers self-generation and greater energy efficiency among consumers Dynamic Energy Solutions Relates to our commitment to providing a reliable electricity supply and becoming a customer-centric organisation which offers a meaningful customer experience by meeting all our customers’ energy-related needs along with the best service delivery Drive Regulatory Evolution Demonstrates how we protect the interests of all relevant stakeholders - from producers to end users - to ensure the sustainability of the system Environment Minimising our environmental impact and optimising utilisation of natural resources wherever we operate Social Developing long-term and meaningful relationships with our customers, employees, and communities Governance Reinforcing ethical business practices and a forward-looking culture Energy Usage Energy Vector Energy Sources Deliver Clean Generation • Renewable Capacity Growth • Carbon | [
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flow in a decentralised system that empowers self-generation and greater energy efficiency among consumers Dynamic Energy Solutions Relates to our commitment to providing a reliable electricity supply and becoming a customer-centric organisation which offers a meaningful customer experience by meeting all our customers’ energy-related needs along with the best service delivery Drive Regulatory Evolution Demonstrates how we protect the interests of all relevant stakeholders - from producers to end users - to ensure the sustainability of the system Environment Minimising our environmental impact and optimising utilisation of natural resources wherever we operate Social Developing long-term and meaningful relationships with our customers, employees, and communities Governance Reinforcing ethical business practices and a forward-looking culture Energy Usage Energy Vector Energy Sources Deliver Clean Generation • Renewable Capacity Growth • Carbon Management• Coal Generation Capacity Reduction Develop Energy Transition Network • Smart Grid • Hydrogen • Energy Storage Dynamic Energy Solutions • Electrification • Energy Efficiency • Prosumers • Digital platforms TENAGA NASIONAL BERHAD Integrated Annual Report 2023 58 SUSTAINABILITY GOVERNANCE A strong sustainability governance and leadership structure is vital to spearhead our sustainability agenda and provide us with clear and definitive guidance to achieve our net zero aspirations. Our sustainability governance forms a part of the TNB Governance Framework that is aligned with the principles of the Malaysian Code on Corporate Governance (MCCG). The TNB Sustainability Governance Structure is in place to facilitate oversight, strategic management, and implementation of sustainability strategies and initiatives at all levels. A key development to strengthen the TNB Sustainability Governance Structure is the formation of the BSRC, which has taken effect on 25 August 2023. Our BOD continues to demonstrate its commitment towards our sustainability agenda by expanding the | [
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Prosumers • Digital platforms TENAGA NASIONAL BERHAD Integrated Annual Report 2023 58 SUSTAINABILITY GOVERNANCE A strong sustainability governance and leadership structure is vital to spearhead our sustainability agenda and provide us with clear and definitive guidance to achieve our net zero aspirations. Our sustainability governance forms a part of the TNB Governance Framework that is aligned with the principles of the Malaysian Code on Corporate Governance (MCCG). The TNB Sustainability Governance Structure is in place to facilitate oversight, strategic management, and implementation of sustainability strategies and initiatives at all levels. A key development to strengthen the TNB Sustainability Governance Structure is the formation of the BSRC, which has taken effect on 25 August 2023. Our BOD continues to demonstrate its commitment towards our sustainability agenda by expanding the oversightscope of the TNB Board Risk Committee to include sustainability; with that, the Board Risk Committee was renamed BSRC with enhanced terms of reference. The BSRC remains dedicated to overseeing the effective implementation of sustainability initiatives with robust risk management to address exposures and harness opportunities and to ensure strategic integration of sustainability into operations and decision-making. T o further enhance the deployment of our sustainability strategies, the BOD approved the formation of the Sustainability Division, which our first Chief Sustainability Officer has led since June 2023. The primary function of the Sustainability Division is to ensure the effective deployment of our sustainability strategies to meet targets and to strengthen sustainability governance across the Group. The division engages, facilitates, and advises the Business Entities on their day-to-day implementation of sustainability and energy transition initiatives. SPEARHEADING OUR SUSTAINABILITY AGENDA THROUGH STRENGTHENED GOVERNANCE STRUCTURE Cross reference with the BSRC membership and TOR in the IAR under the | [
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dedicated to overseeing the effective implementation of sustainability initiatives with robust risk management to address exposures and harness opportunities and to ensure strategic integration of sustainability into operations and decision-making. T o further enhance the deployment of our sustainability strategies, the BOD approved the formation of the Sustainability Division, which our first Chief Sustainability Officer has led since June 2023. The primary function of the Sustainability Division is to ensure the effective deployment of our sustainability strategies to meet targets and to strengthen sustainability governance across the Group. The division engages, facilitates, and advises the Business Entities on their day-to-day implementation of sustainability and energy transition initiatives. SPEARHEADING OUR SUSTAINABILITY AGENDA THROUGH STRENGTHENED GOVERNANCE STRUCTURE Cross reference with the BSRC membership and TOR in the IAR under the CorporateGovernance section, Principle A Board Leadership & Effectiveness TNB Sustainability Governance Structure Oversight Management Ownership TNB Board of Directors TNB Board of Directors (BOD) approves the TNB sustainability pathway and strategies while overseeing its implementation and performance. Board Sustainability and Risk Committee (BSRC) TNB BSRC assists the BOD in fulfilling its responsibilities by overseeing the robustness and implementation effectiveness of the Group’s sustainability and risk management frameworks to achieve strategic objectives and sustainability commitments. Group Executive Management Committee (GEMC) GEMC reviews and endorses sustainability strategies and targets and makes informed decisions aligned to with corporate strategy. Sustainability and Energy Transition Council (SETC) Sustainability & Energy Transition Council (SETC) deliberates sustainability and energy transition strategies, initiatives and deployment outcomes supported by data. These outcomes are input in formulating and revising corporate strategy and sustainability | [
60
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Leadership & Effectiveness TNB Sustainability Governance Structure Oversight Management Ownership TNB Board of Directors TNB Board of Directors (BOD) approves the TNB sustainability pathway and strategies while overseeing its implementation and performance. Board Sustainability and Risk Committee (BSRC) TNB BSRC assists the BOD in fulfilling its responsibilities by overseeing the robustness and implementation effectiveness of the Group’s sustainability and risk management frameworks to achieve strategic objectives and sustainability commitments. Group Executive Management Committee (GEMC) GEMC reviews and endorses sustainability strategies and targets and makes informed decisions aligned to with corporate strategy. Sustainability and Energy Transition Council (SETC) Sustainability & Energy Transition Council (SETC) deliberates sustainability and energy transition strategies, initiatives and deployment outcomes supported by data. These outcomes are input in formulating and revising corporate strategy and sustainability targets,and for informed decision-making at business entities. The SETC ensures that the Group’s sustainability strategies, initiatives and performance are disclosed in a balanced, transparent and credible manner that meets stakeholders’ needs and expectations. Business Entities Business Entities identify and implement sustainability and energy transition initiatives, supported by data, to advance the achievement of sustainability strategies and ESG goals and manage related risks and opportunities. Chief Sustainability Officer Sustainability Division Sustainability Division facilitates sustainability governance and ensures systematic compliance, credible assurance and balanced sustainability disclosures. Led by the Chief Sustainability Officer, it orchestrates the execution of sustainability initiatives, establishes impactful content and supports the digitalisation of sustainability indicators at scale. SUSTAINABILITY STATEMENT Sec 3 59 SUSTAINABILITY GOVERNANCE The SETC, led by the President/Chief | [
60,
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and revising corporate strategy and sustainability targets,and for informed decision-making at business entities. The SETC ensures that the Group’s sustainability strategies, initiatives and performance are disclosed in a balanced, transparent and credible manner that meets stakeholders’ needs and expectations. Business Entities Business Entities identify and implement sustainability and energy transition initiatives, supported by data, to advance the achievement of sustainability strategies and ESG goals and manage related risks and opportunities. Chief Sustainability Officer Sustainability Division Sustainability Division facilitates sustainability governance and ensures systematic compliance, credible assurance and balanced sustainability disclosures. Led by the Chief Sustainability Officer, it orchestrates the execution of sustainability initiatives, establishes impactful content and supports the digitalisation of sustainability indicators at scale. SUSTAINABILITY STATEMENT Sec 3 59 SUSTAINABILITY GOVERNANCE The SETC, led by the President/Chief ExecutiveOfficer (CEO), continues to play its role in steering the development of sustainability and energy transition strategies and policies, and its implementation as well as providing oversight and input on opportunities and risk exposures. In addition to TNB T op Management, who are SETC members, selected future leaders are also active members to ensure the long-term continuity of our sustainability and energy transition agenda. The key functions of the SETC are: • Define sustainability targets and commitments that align with and support the overarching TNB business strategy. • Shape energy transition outcomes that foster growth, create value, and proactively address sustainability challenges, including climate-related risks. • Deliberate prioritised initiatives based on the TNB Materiality Matrix and Sustainability Deployment Blueprint and endorse the allocation and utilisation of resources. • Steer sustainability performance and progress against target. • | [
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steering the development of sustainability and energy transition strategies and policies, and its implementation as well as providing oversight and input on opportunities and risk exposures. In addition to TNB T op Management, who are SETC members, selected future leaders are also active members to ensure the long-term continuity of our sustainability and energy transition agenda. The key functions of the SETC are: • Define sustainability targets and commitments that align with and support the overarching TNB business strategy. • Shape energy transition outcomes that foster growth, create value, and proactively address sustainability challenges, including climate-related risks. • Deliberate prioritised initiatives based on the TNB Materiality Matrix and Sustainability Deployment Blueprint and endorse the allocation and utilisation of resources. • Steer sustainability performance and progress against target. • Streamlinedata governance for timely and balanced sustainability disclosure. • Oversee stakeholder management and engagement that meets stakeholders’ needs and expectations. FY2023 ESG KPIs for TNB Top Management In 2023, sustainability-linked Key Performance Indicators (KPIs) were further enhanced and embedded within the Board and senior management’s performance evaluation scorecard to drive group-wide accountability in steering our sustainability performance. Sustainability performance objectives relating to the ESG pillars are tied to the President/CEO and T op Management KPIs, as shown below: Cross reference with the remuneration policies for Board and Top Management in the IAR under the Corporate Governance section, Principle A Board Leadership & Effectiveness. KPI Overall TNB ESG Rating Score Renewable Energy Growth & Opportunities Carbon Emission Rating/Score Battery Storage (Grid) Data Centre Power Usage Effectiveness Lost-Time Injury Frequency Rate (LTIFR) Energy Literacy Human Capital Development Rating/Score Integrity Health Index Corporate Governance Rating/Score Corporate Behaviour Rating/Score | [
61
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needs and expectations. FY2023 ESG KPIs for TNB Top Management In 2023, sustainability-linked Key Performance Indicators (KPIs) were further enhanced and embedded within the Board and senior management’s performance evaluation scorecard to drive group-wide accountability in steering our sustainability performance. Sustainability performance objectives relating to the ESG pillars are tied to the President/CEO and T op Management KPIs, as shown below: Cross reference with the remuneration policies for Board and Top Management in the IAR under the Corporate Governance section, Principle A Board Leadership & Effectiveness. KPI Overall TNB ESG Rating Score Renewable Energy Growth & Opportunities Carbon Emission Rating/Score Battery Storage (Grid) Data Centre Power Usage Effectiveness Lost-Time Injury Frequency Rate (LTIFR) Energy Literacy Human Capital Development Rating/Score Integrity Health Index Corporate Governance Rating/Score Corporate Behaviour Rating/Score ESGRisk Profiling Environment CEO CSO CDNO CPO MD GENCO CPeO CNeO CoSec CIA CFO CRSMO CReO CGBSO CIDO CGO CIO CSVO CRO Social Governance TENAGA NASIONAL BERHAD Integrated Annual Report 2023 60 An essential aspect of our sustainability agenda involves understanding how to create value for our key stakeholders, maintaining open communication and keeping them informed and updated. Stakeholder engagement helps us to determine our material sustainability matters and prioritise them based on their significance. By engaging with stakeholders continuously, we can monitor changes in stakeholder expectations and adapt our strategies and practices accordingly to ensure that our actions align with their needs and expectations. MATERIALITY ASSESSMENT CUSTOMERS Residential and non-residential segments encompass business customers in the commercial and industrial sectors, such as Government, Large Businesses, and Micro, Small, and Medium Enterprise (MSMEs). One Stop Centres (Kedai Tenaga) Call centre myTNB mobile application and online portal Customer surveys Social | [
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CRO Social Governance TENAGA NASIONAL BERHAD Integrated Annual Report 2023 60 An essential aspect of our sustainability agenda involves understanding how to create value for our key stakeholders, maintaining open communication and keeping them informed and updated. Stakeholder engagement helps us to determine our material sustainability matters and prioritise them based on their significance. By engaging with stakeholders continuously, we can monitor changes in stakeholder expectations and adapt our strategies and practices accordingly to ensure that our actions align with their needs and expectations. MATERIALITY ASSESSMENT CUSTOMERS Residential and non-residential segments encompass business customers in the commercial and industrial sectors, such as Government, Large Businesses, and Micro, Small, and Medium Enterprise (MSMEs). One Stop Centres (Kedai Tenaga) Call centre myTNB mobile application and online portal Customer surveys Social platformactivities Roadshows Campaigns One-to-one engagements E-mail Engagement Plaftorm • New technologies (implementation of the smart meters and their offerings, smart solutions, solar solutions and platform solutions) • Customer experience and service delivery • Accessible, affordable and reliable supply of electricity • Regulated and non-regulated innovative solutions • Customer education on energy literacy and renewable energy • Customer take-up rates on green/sustainable solutions • Matters related to Personal Data Protection Act (PDPA) compliance Areas of Interest or Concern • Customer Experience and Satisfaction, pages 87-89 • Reliable Energy and Fair Tariffs, pages 77-78 • Energy Transition and Innovation, pages 68-71 • Cybersecurity Management, pages 100-101 Our Response OUR SUSTAINABILITY AGENDA IS FOCUSED ON WHAT MATTERS TO OUR STAKEHOLDERS EMPLOYEES TNB Group has 34,543 full-time employees (contractors excluded). T ownhall sessions Turun padang, brown-bag sessions and other outreach programmes Online portal (intranet), newsletters, emails and digital boards | [
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their offerings, smart solutions, solar solutions and platform solutions) • Customer experience and service delivery • Accessible, affordable and reliable supply of electricity • Regulated and non-regulated innovative solutions • Customer education on energy literacy and renewable energy • Customer take-up rates on green/sustainable solutions • Matters related to Personal Data Protection Act (PDPA) compliance Areas of Interest or Concern • Customer Experience and Satisfaction, pages 87-89 • Reliable Energy and Fair Tariffs, pages 77-78 • Energy Transition and Innovation, pages 68-71 • Cybersecurity Management, pages 100-101 Our Response OUR SUSTAINABILITY AGENDA IS FOCUSED ON WHAT MATTERS TO OUR STAKEHOLDERS EMPLOYEES TNB Group has 34,543 full-time employees (contractors excluded). T ownhall sessions Turun padang, brown-bag sessions and other outreach programmes Online portal (intranet), newsletters, emails and digital boards Employeesurvey One-to-one engagements Social platform activities Corporate Social Responsibility (CSR) Webinars Engagement Plaftorm • Performance, rewards, and benefits • Health and safety • Employee well-being and workplace culture • Talent and skills development • Employee satisfaction • TNB strategies and initiatives Areas of Interest or Concern • Employment Culture, pages 102-106 • Safety, Health and Well-being, pages 79-81 • Community Development and Human Rights, pages 90-94 Our Response SUSTAINABILITY STATEMENT Sec 3 61 All the time Ongoing As needed Quarterly Annually Biannually Legend: MATERIALITY ASSESSMENT OUR SUSTAINABILITY AGENDA IS FOCUSED ON WHAT MATTERS TO OUR STAKEHOLDERS INVESTORS Institutional and retail investors, analysts and potential investors with interest. Quarterly and Full Year Financial Results disclosures One-to-one engagement/group meetings with the investment community Investor conferences and Non-Deal Roadshows Annual General Meeting TNB corporate website’s Investor Relations section Bursa filings and Press Releases Annual Integrated Report and Sustainability | [
62,
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benefits • Health and safety • Employee well-being and workplace culture • Talent and skills development • Employee satisfaction • TNB strategies and initiatives Areas of Interest or Concern • Employment Culture, pages 102-106 • Safety, Health and Well-being, pages 79-81 • Community Development and Human Rights, pages 90-94 Our Response SUSTAINABILITY STATEMENT Sec 3 61 All the time Ongoing As needed Quarterly Annually Biannually Legend: MATERIALITY ASSESSMENT OUR SUSTAINABILITY AGENDA IS FOCUSED ON WHAT MATTERS TO OUR STAKEHOLDERS INVESTORS Institutional and retail investors, analysts and potential investors with interest. Quarterly and Full Year Financial Results disclosures One-to-one engagement/group meetings with the investment community Investor conferences and Non-Deal Roadshows Annual General Meeting TNB corporate website’s Investor Relations section Bursa filings and Press Releases Annual Integrated Report and Sustainability ReportsEmail updates to investment community Engagement Plaftorm • Business strategy and performance • Regulatory risk due to high fuel cost environment • ESG and Energy Transition Plan • Financial sustainability and returns • Growth catalyst Areas of Interest or Concern • All TNB Material Matters, pages 65-106 Our Response GOVERNMENT AND REGULATORS The Malaysian Federal and State Governments, parliamentarians, municipal councils and regulators. Meetings and briefings Site visits Round table sessions One-to-one engagements Outreach programmes Summits/conferences Feedback Sessions Engagement Plaftorm • Regulatory and operational compliance • Changes in the regulatory framework and electricity supply industry • Disaster management (flood, dam safety) and cybersecurity management • Nation-building initiatives (stimulates economic growth through green energy and job opportunities, and benefits the rakyat well-being) • Energy trilemma (Security, Affordability, Sustainability) • ESG and Energy Transition initiatives • Development programmes for local Bumiputera vendors • Rural development | [
63
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due to high fuel cost environment • ESG and Energy Transition Plan • Financial sustainability and returns • Growth catalyst Areas of Interest or Concern • All TNB Material Matters, pages 65-106 Our Response GOVERNMENT AND REGULATORS The Malaysian Federal and State Governments, parliamentarians, municipal councils and regulators. Meetings and briefings Site visits Round table sessions One-to-one engagements Outreach programmes Summits/conferences Feedback Sessions Engagement Plaftorm • Regulatory and operational compliance • Changes in the regulatory framework and electricity supply industry • Disaster management (flood, dam safety) and cybersecurity management • Nation-building initiatives (stimulates economic growth through green energy and job opportunities, and benefits the rakyat well-being) • Energy trilemma (Security, Affordability, Sustainability) • ESG and Energy Transition initiatives • Development programmes for local Bumiputera vendors • Rural development initiativesAreas of Interest or Concern •ResponsibleBusinessandFinancialPerformance,pages65-67•ReliableEnergyandFairTariffs,pages77-78•CybersecurityManagement,pages100-101•ClimateChangeandEmission,pages72-76•EnergyTransitionandInnovation,pages68-71•CommunityDevelopmentandHumanRights, pages90-94 Our Response TENAGA NASIONAL BERHAD Integrated Annual Report 2023 62 MATERIALITY ASSESSMENT Our Stakeholder Engagement Approach: Strategic alignment with Government agenda and future-proof policies and regulations. The above table is to be cross referenced with the IAR Corporate Governance section, Principle C Integrity in Corporate Reporting and Meaningful Relationship with Stakeholders. COMMUNITIES Local communities in or near areas where we operate, including those affected by our operations. Outreach programmes CSR programmes T ownhall sessions Dialogue sessions Sporting events Engagement Plaftorm • Public facilities and basic infrastructure • Full compliance with legal and regulatory requirements • Coordination of drill and crisis management • Energy | [
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64
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Affordability, Sustainability) • ESG and Energy Transition initiatives • Development programmes for local Bumiputera vendors • Rural development initiativesAreas of Interest or Concern •ResponsibleBusinessandFinancialPerformance,pages65-67•ReliableEnergyandFairTariffs,pages77-78•CybersecurityManagement,pages100-101•ClimateChangeandEmission,pages72-76•EnergyTransitionandInnovation,pages68-71•CommunityDevelopmentandHumanRights, pages90-94 Our Response TENAGA NASIONAL BERHAD Integrated Annual Report 2023 62 MATERIALITY ASSESSMENT Our Stakeholder Engagement Approach: Strategic alignment with Government agenda and future-proof policies and regulations. The above table is to be cross referenced with the IAR Corporate Governance section, Principle C Integrity in Corporate Reporting and Meaningful Relationship with Stakeholders. COMMUNITIES Local communities in or near areas where we operate, including those affected by our operations. Outreach programmes CSR programmes T ownhall sessions Dialogue sessions Sporting events Engagement Plaftorm • Public facilities and basic infrastructure • Full compliance with legal and regulatory requirements • Coordination of drill and crisis management • Energy literacy• Accessible and reliable supply of electricity • Efficiency of service Areas of Interest or Concern • Community Development and Human Rights, pages 90-94 • Employment Culture, pages 102-106 Our Response TRADE UNIONS & ASSOCIATIONS Three (3) registered unions and two (2) workers associations covering all categories of employees. Joint Consultative Council (JCC) Negotiations for Collective Agreements (CA) Syndication and engagements Engagement Plaftorm • Mitigation & resolution of issues • Employee health and well-being • Engage employees on company’s strategies and initiatives • Impact of new policies or policy revision to employees. Areas of Interest or Concern • Safety, Health and Well-being, pages 79-81 • Employment Culture, pages 102-106 Our Response OUR SUSTAINABILITY AGENDA IS FOCUSED ON WHAT MATTERS TO OUR | [
64
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of drill and crisis management • Energy literacy• Accessible and reliable supply of electricity • Efficiency of service Areas of Interest or Concern • Community Development and Human Rights, pages 90-94 • Employment Culture, pages 102-106 Our Response TRADE UNIONS & ASSOCIATIONS Three (3) registered unions and two (2) workers associations covering all categories of employees. Joint Consultative Council (JCC) Negotiations for Collective Agreements (CA) Syndication and engagements Engagement Plaftorm • Mitigation & resolution of issues • Employee health and well-being • Engage employees on company’s strategies and initiatives • Impact of new policies or policy revision to employees. Areas of Interest or Concern • Safety, Health and Well-being, pages 79-81 • Employment Culture, pages 102-106 Our Response OUR SUSTAINABILITY AGENDA IS FOCUSED ON WHAT MATTERS TO OUR STAKEHOLDERSSUSTAINABILITY STATEMENT Sec 3 63 MATERIALITY ASSESSMENT All the time Ongoing As needed Quarterly Annually Biannually Legend: Develop the capability of our people and communities to inculcate a high performing culture and increase the level of energy literacy. Resolve issues and create excellent engagement experiences with all key stakeholders. VENDORS We have 3,848 active contractors and suppliers. Engagement sessions with suppliers and contractors Road T our Dialogues Vendor Training and Awareness Joint Operations Centre Engagement Plaftorm • Industry support for business growth through technology and solutions • Training and capability development • Potential health and safety impacts • Procurement processes • Fraud and bribery awareness • New business opportunities and future developments. Areas of Interest or Concern • Sustainable and Responsible Supply Chain, pages 95-99 • Responsible Business and Financial Performance, pages 65-67 • Safety, Health and Well-being, pages 79-81 Our Response NON-GOVERNMENTAL ORGANISATIONS (NGOs) & ASSOCIATIONS Consumer associations, think tank groups, environmental groups, chambers of commerce and | [
64,
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culture and increase the level of energy literacy. Resolve issues and create excellent engagement experiences with all key stakeholders. VENDORS We have 3,848 active contractors and suppliers. Engagement sessions with suppliers and contractors Road T our Dialogues Vendor Training and Awareness Joint Operations Centre Engagement Plaftorm • Industry support for business growth through technology and solutions • Training and capability development • Potential health and safety impacts • Procurement processes • Fraud and bribery awareness • New business opportunities and future developments. Areas of Interest or Concern • Sustainable and Responsible Supply Chain, pages 95-99 • Responsible Business and Financial Performance, pages 65-67 • Safety, Health and Well-being, pages 79-81 Our Response NON-GOVERNMENTAL ORGANISATIONS (NGOs) & ASSOCIATIONS Consumer associations, think tank groups, environmental groups, chambers of commerce and internationalassociations, for example the Heads of ASEAN Power Utilities/Authorities (HAPUA) and Association of the Electricity Supply Industry of East Asia and Western Pacific (AESIEAP). One-to-one engagements Outreach programmes Seminars Collaboration sessions Social media Meetings and knowledge sharing sessions Engagement Plaftorm • Affordable tariff • Innovation in technology and RE • Quality of service • Supply reliability • Current and planned ESG efforts • Energy literacy • Environment and Occupational Safety and Health • Compliance with legal and regulatory requirements Areas of Interest or Concern • Reliable Energy and Fair Tariffs, pages 77-78 • Energy Transition and Innovation, pages 68-71 • Environmental Management, pages 82-86 • Safety, Health and Well-being, pages 79-81 Our Response OUR SUSTAINABILITY AGENDA IS FOCUSED ON WHAT MATTERS TO OUR STAKEHOLDERS TENAGA NASIONAL BERHAD Integrated Annual Report 2023 64 With the above in mind, our sustainability agenda focuses on material ESG matters outlined in our materiality matrix. We have a comprehensive materiality assessment | [
65,
66
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Seminars Collaboration sessions Social media Meetings and knowledge sharing sessions Engagement Plaftorm • Affordable tariff • Innovation in technology and RE • Quality of service • Supply reliability • Current and planned ESG efforts • Energy literacy • Environment and Occupational Safety and Health • Compliance with legal and regulatory requirements Areas of Interest or Concern • Reliable Energy and Fair Tariffs, pages 77-78 • Energy Transition and Innovation, pages 68-71 • Environmental Management, pages 82-86 • Safety, Health and Well-being, pages 79-81 Our Response OUR SUSTAINABILITY AGENDA IS FOCUSED ON WHAT MATTERS TO OUR STAKEHOLDERS TENAGA NASIONAL BERHAD Integrated Annual Report 2023 64 With the above in mind, our sustainability agenda focuses on material ESG matters outlined in our materiality matrix. We have a comprehensive materiality assessment everytwo (2) years; the last was in FY2022. This assessment allows us to stay ahead of emerging trends, changing stakeholder expectations, and other operational challenges. In 2023, we carried out a limited-scale materiality review. We based the materiality assessment process on the following three (3) phases, as guided by the Bursa Sustainability Reporting Guide (3rd Edition): As a result, the eleven (11) material matters for FY2023 are depicted in the materiality matrix below. TNB MATERIALITY ASSESSMENT Cross reference with the Sustainability Performance Table in the Sustainability Statement that includes linkages of performance to UN SDGs. • “Community Development and Human Rights” has increased in priority for stakeholders, reflecting their interest in TNB’s management of a just energy transition across the value chain, particularly regarding human rights. • Prioritisation for “Cybersecurity Management”, “Safety, Health and Well-being” and “Employment Culture” have lowered, reflecting stakeholders’ confidence of the outcome in our ongoing initiatives. • The material matter related to the supply chain has been refined to “Sustainable and Responsible | [
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assessment process on the following three (3) phases, as guided by the Bursa Sustainability Reporting Guide (3rd Edition): As a result, the eleven (11) material matters for FY2023 are depicted in the materiality matrix below. TNB MATERIALITY ASSESSMENT Cross reference with the Sustainability Performance Table in the Sustainability Statement that includes linkages of performance to UN SDGs. • “Community Development and Human Rights” has increased in priority for stakeholders, reflecting their interest in TNB’s management of a just energy transition across the value chain, particularly regarding human rights. • Prioritisation for “Cybersecurity Management”, “Safety, Health and Well-being” and “Employment Culture” have lowered, reflecting stakeholders’ confidence of the outcome in our ongoing initiatives. • The material matter related to the supply chain has been refined to “Sustainable and Responsible (added)Supply Chain”, emphasising the importance of sustainable and responsible practices across the entire supply chain. Our revised Materiality Matrix renews our focus on material matters, which forms the basis of our Sustainability Statement. The respective indicators facilitate the monitoring and measurement of our sustainability performance. The following is a summary of critical updates to the TNB Materiality Matrix FY2023 as compared to FY2022: • Matters related to “Customer Experience and Satisfaction”, previously disclosed as a sub-topic in “Responsible Business and Financial Performance”, are now a separate material matter highlighting increasing customer expectations towards accelerating energy transition and energy efficiency. • “Energy Transition and Innovation” and “Climate Change and Emission” remain key priorities for stakeholders and TNB. • “Environmental Management” has shifted to a slightly lower priority for TNB. Environmental matters relating to emissions, water, and waste form part of our energy transition, as well as climate change material matters and strategy. • “Responsible Business and | [
66
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the basis of our Sustainability Statement. The respective indicators facilitate the monitoring and measurement of our sustainability performance. The following is a summary of critical updates to the TNB Materiality Matrix FY2023 as compared to FY2022: • Matters related to “Customer Experience and Satisfaction”, previously disclosed as a sub-topic in “Responsible Business and Financial Performance”, are now a separate material matter highlighting increasing customer expectations towards accelerating energy transition and energy efficiency. • “Energy Transition and Innovation” and “Climate Change and Emission” remain key priorities for stakeholders and TNB. • “Environmental Management” has shifted to a slightly lower priority for TNB. Environmental matters relating to emissions, water, and waste form part of our energy transition, as well as climate change material matters and strategy. • “Responsible Business and FinancialPerformance” has shifted to a higher priority, reflecting our strategy and focus on responsibly balancing the energy trilemma. • Considering TNB’s business strategy (Reimagining TNB and TNB ET Plan) and strategic Risks. • Gap assessment input from: o Stakeholder groups o ESG Pathway to ‘A’ and Beyond project team o External benchmark • Obtain feedback from identified personnel from business entities, overseeing and directly engaging with external or internal stakeholder groups to prioritise the relative importance of material matters from the perspective of stakeholder groups and their impact on TNB. • Review the prioritisation of the material matters in the matrix. • Deliberation and validation by SETC of the reviewed TNB Materiality Matrix. • Approval by the TNB BOD of the reviewed TNB Materiality Matrix. Identification Validation Prioritisation 1 2 3 (2) Energy Transition and Innovation (6) Environmental Management (3) Climate Change and Emission (8) Community Development and Human Rights (11) Employment Culture (5) Safety, Health and Well-being (9) Sustainable and Responsible Supply Chain | [
66
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from: o Stakeholder groups o ESG Pathway to ‘A’ and Beyond project team o External benchmark • Obtain feedback from identified personnel from business entities, overseeing and directly engaging with external or internal stakeholder groups to prioritise the relative importance of material matters from the perspective of stakeholder groups and their impact on TNB. • Review the prioritisation of the material matters in the matrix. • Deliberation and validation by SETC of the reviewed TNB Materiality Matrix. • Approval by the TNB BOD of the reviewed TNB Materiality Matrix. Identification Validation Prioritisation 1 2 3 (2) Energy Transition and Innovation (6) Environmental Management (3) Climate Change and Emission (8) Community Development and Human Rights (11) Employment Culture (5) Safety, Health and Well-being (9) Sustainable and Responsible Supply Chain (10)Cyber Security Management (4) Reliable Energy and Fair Tariff (1)ResponsibleBusinessand FinancialPerformance (7) Customer Experience and Satisfaction TNB MATERIALITY MATTERS 2023 High Importance to TNB’s Business High Importance to TNB’s Stakeholders Governance Environmental Social Legend: Indicate movement compared to previous year MATERIALITY ASSESSMENT SUSTAINABILITY STATEMENT Sec 3 65 We are committed to responsible business practices while maintaining solid financial performance. Our goal is to ensure long-term resiliency by leveraging our core operations and new opportunities to grow in a sustainable manner, sharing the benefits with our shareholders. Our corporate governance structure complies with the Malaysian Code on Corporate Governance (MCCG) 2021 to effectively facilitate our business operations. MM 1 Responsible Business and Financial Performance SUSTAINABILITYDISCLOSURES ONMATERIALMATTERS The BOD is guided by a high standard of ethical conduct in accordance with the COBE for Company Directors and employees as per the MCCG requirements. This is to ensure compliance with laws and regulations, sound employment practices, confidentiality and | [
66,
67
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to TNB’s Stakeholders Governance Environmental Social Legend: Indicate movement compared to previous year MATERIALITY ASSESSMENT SUSTAINABILITY STATEMENT Sec 3 65 We are committed to responsible business practices while maintaining solid financial performance. Our goal is to ensure long-term resiliency by leveraging our core operations and new opportunities to grow in a sustainable manner, sharing the benefits with our shareholders. Our corporate governance structure complies with the Malaysian Code on Corporate Governance (MCCG) 2021 to effectively facilitate our business operations. MM 1 Responsible Business and Financial Performance SUSTAINABILITYDISCLOSURES ONMATERIALMATTERS The BOD is guided by a high standard of ethical conduct in accordance with the COBE for Company Directors and employees as per the MCCG requirements. This is to ensure compliance with laws and regulations, sound employment practices, confidentiality and privacy.It also includes provisions on conflicts of interest, giving and accepting business courtesies and the protection and proper use of TNB’s assets and resources. The COBE also defines the general principles of business integrity in how TNB relates to its shareholders, employees, customers, suppliers and the communities in which it operates. All employees are expected to conduct business in accordance with the applicable laws, rules and regulations and in a manner that enhances and protects the reputation of TNB. The TCIMS was established in 2017 to drive an integrity-based culture and a high level of compliance with local and international anti-bribery standards. The objectives of the TCIMS are to: TNB Code of Business Ethics (COBE) TNB Corporate Integrity Management System (TCIMS) Underpinned by a strong governance structure, the Board of Directors (BOD) and Management play active roles in making informed decisions to secure a sustainable and leading position in the energy business while giving value to stakeholders and providing stable financial returns to our shareholders. TNB | [
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to its shareholders, employees, customers, suppliers and the communities in which it operates. All employees are expected to conduct business in accordance with the applicable laws, rules and regulations and in a manner that enhances and protects the reputation of TNB. The TCIMS was established in 2017 to drive an integrity-based culture and a high level of compliance with local and international anti-bribery standards. The objectives of the TCIMS are to: TNB Code of Business Ethics (COBE) TNB Corporate Integrity Management System (TCIMS) Underpinned by a strong governance structure, the Board of Directors (BOD) and Management play active roles in making informed decisions to secure a sustainable and leading position in the energy business while giving value to stakeholders and providing stable financial returns to our shareholders. TNB continuesto honour our dividend policy that provides stable and sustainable dividends to shareholders while maintaining an efficient capital structure that is sufficient to cater for business prospects and capital requirements for our growth and expansion strategies. Refer to Corporate Governance on page 119 and Financial Statements on page 196 in the IAR. MANAGEMENT APPROACH Elevate TNB to international standards of integrity 1 Mitigate the risk of misconduct and corruption 2 Improve Company integrity culture 3 TENAGA NASIONAL BERHAD Integrated Annual Report 2023 66 In 2017, TNB was one of the first public listed corporations on Bursa to embark on the ISO 37001:2016 Anti-Bribery Management System (ABMS) certification. We have incorporated international standards of preventing bribery into our strategic decision-making at the BOD and Management levels as well as into day-to-day business operations. We audit and conduct fraud risk assessments for continuous improvement: We work closely with the Malaysian Anti-Corruption Commission (MACC) to keep abreast of integrity and anti-corruption developments and requirements. In line with this, we have implemented the mandated | [
67,
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119 and Financial Statements on page 196 in the IAR. MANAGEMENT APPROACH Elevate TNB to international standards of integrity 1 Mitigate the risk of misconduct and corruption 2 Improve Company integrity culture 3 TENAGA NASIONAL BERHAD Integrated Annual Report 2023 66 In 2017, TNB was one of the first public listed corporations on Bursa to embark on the ISO 37001:2016 Anti-Bribery Management System (ABMS) certification. We have incorporated international standards of preventing bribery into our strategic decision-making at the BOD and Management levels as well as into day-to-day business operations. We audit and conduct fraud risk assessments for continuous improvement: We work closely with the Malaysian Anti-Corruption Commission (MACC) to keep abreast of integrity and anti-corruption developments and requirements. In line with this, we have implemented the mandated OrganisationalAnti-Corruption Plan (OACP), which serves as the basis for anti-corruption measures or initiatives at the Company level, addressing governance issues and weaknesses to prevent corruption and integrity violations. We have developed the annual Integrity Training and Communication Plan (TCP) to address areas of improvement identified through the annual Integrity Health Index (IHI) survey and to strengthen integrity culture. The TCP’s scope includes all levels of employees, contractors and vendors, including programmes/seminars for the BOD. The TCP’s progress is reported to the Board Integrity Committee (BIC) quarterly. Furthermore, the training programmes under the TCP are part of fulfilling the TRUST requirements under Section 17A of the MACC Act 2009. Anti-Bribery Management System and Risk Assessment ABMS Audit & Fraud Risk Assessments Financial Year Total FY2020 FY2021 FY2022 FY2023 No. of ABMS Certification/ Recertification Audits by SIRIM 2 No. of ABMS Internal Audits (Division/Department) 22 16 20 21 78 No. of ABMS Internal Audits (Subsidiary) N/A N/A N/A 5 5 No. of Fraud & and Bribery Risk Assessments (Division/Department) 21 21 21 | [
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of improvement identified through the annual Integrity Health Index (IHI) survey and to strengthen integrity culture. The TCP’s scope includes all levels of employees, contractors and vendors, including programmes/seminars for the BOD. The TCP’s progress is reported to the Board Integrity Committee (BIC) quarterly. Furthermore, the training programmes under the TCP are part of fulfilling the TRUST requirements under Section 17A of the MACC Act 2009. Anti-Bribery Management System and Risk Assessment ABMS Audit & Fraud Risk Assessments Financial Year Total FY2020 FY2021 FY2022 FY2023 No. of ABMS Certification/ Recertification Audits by SIRIM 2 No. of ABMS Internal Audits (Division/Department) 22 16 20 21 78 No. of ABMS Internal Audits (Subsidiary) N/A N/A N/A 5 5 No. of Fraud & and Bribery Risk Assessments (Division/Department) 21 21 21 2184 No. of Fraud and& Bribery Risk Assessments (Subsidiary) 16 16 16 16 64 SUSTAINABILITY DISCLOSURES ON MATERIAL MATTERS The TCIMS consists of four (4) key policies: Anti-BriberyPolicyGifts,Hospitalityand RelatedBenefitsPolicy Conflicts of Interest Policy Whistleblowing Policy SUSTAINABILITY STATEMENT Sec 3 67 SUSTAINABILITY DISCLOSURES ON MATERIAL MATTERS Bursa Malaysia Indicators No Metric Bursa Ind. Unit 2021 2022 2023 Targets Anti-Corruption* 1 Percentage of employees who received training on anti-corruption by employee category C1 (a) % - 14,238 reported as No. of employees 74.48 100 • Senior Management % - - 1.01 • Executive % - - 17.39 • Non-Executive % - - 56.09 2 Percentage of operations assessed for corruption-related risks C1 (b) % - - 97.00 100 3 Confirmed incidents of corruption and action taken C1 (c) Number 5 1 5 Zero incidents of corruption * Past years’ data has been reported for the number of employees. FY2023 data has been reported aligning with the GRI 205-1 Anti-corruption definition. T o fortify an integrity culture across the Group, a total of 28,602 employees completed the annual online Integrity Pledge as a commitment to acting against corruption. | [
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Anti-Corruption* 1 Percentage of employees who received training on anti-corruption by employee category C1 (a) % - 14,238 reported as No. of employees 74.48 100 • Senior Management % - - 1.01 • Executive % - - 17.39 • Non-Executive % - - 56.09 2 Percentage of operations assessed for corruption-related risks C1 (b) % - - 97.00 100 3 Confirmed incidents of corruption and action taken C1 (c) Number 5 1 5 Zero incidents of corruption * Past years’ data has been reported for the number of employees. FY2023 data has been reported aligning with the GRI 205-1 Anti-corruption definition. T o fortify an integrity culture across the Group, a total of 28,602 employees completed the annual online Integrity Pledge as a commitment to acting against corruption. Employeesalso declare their Conflict of Interest status annually, as well as when a conflict arises. In 2023, the number of declarations was 28,594. Our vendors are required to sign the Integrity Pact for each piece of work awarded to them as a commitment to acting against corruption. The following integrity programmes were conducted in 2023: Training Programme No. of Programmes No. of Participants Board of Directors 1 8 Top Management i. Integrity e-learning 1 14 ii. Ethics Seminar 1 14 Permanent and Contract Employees i. Integrity e-learning 1 27,526 (Permanent Employees: 25,574 Contracted Employees: 1,952) ii. Integrity Awareness & Engagements at Business Entities 69 9,142 iii. Joint Programme with MACC 5 628 (Employees: 552; Vendors/Contractors: 76) iv. ISO 37001:2016 Anti Bribery Management System Internal Auditor Training 2 105 Active Vendors & Suppliers (e-learning & webinar): 2 3,739 (e-learning: 3,548 & webinar: 191) OUR PERFORMANCE TENAGA NASIONAL BERHAD Integrated Annual Report 2023 68 Malaysia’s energy transition (ET) efforts to achieve Net Zero by 2050 will shift the nation’s generation mix from fossil fuel-driven energy to renewable and green energy. Despite the push to increase renewable energy (RE) capacity, natural gas will continue to play a pivotal | [
69,
70
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8 Top Management i. Integrity e-learning 1 14 ii. Ethics Seminar 1 14 Permanent and Contract Employees i. Integrity e-learning 1 27,526 (Permanent Employees: 25,574 Contracted Employees: 1,952) ii. Integrity Awareness & Engagements at Business Entities 69 9,142 iii. Joint Programme with MACC 5 628 (Employees: 552; Vendors/Contractors: 76) iv. ISO 37001:2016 Anti Bribery Management System Internal Auditor Training 2 105 Active Vendors & Suppliers (e-learning & webinar): 2 3,739 (e-learning: 3,548 & webinar: 191) OUR PERFORMANCE TENAGA NASIONAL BERHAD Integrated Annual Report 2023 68 Malaysia’s energy transition (ET) efforts to achieve Net Zero by 2050 will shift the nation’s generation mix from fossil fuel-driven energy to renewable and green energy. Despite the push to increase renewable energy (RE) capacity, natural gas will continue to play a pivotal rolein Malaysia’s energy landscape as the nation moves towards a low-carbon economy. MM 2 Energy Transition and Innovation The government and TNB have made a clear commitment that there will be no new build-up of greenfield coal plants. Nevertheless, the role of coal in the short- to medium-term is critical to allow diversification of the energy mix and ensure security of supply. Higher RE integration (especially solar) into the national grid requires timely investment to enable a smart and flexible grid system. On the demand side, electrification and energy efficiency continue to significantly contribute towards the nation’s energy transition journey. In line with the above, the TNB ET Plan comprises three (3) strategic pillars with key enablers in shifting from a fossil-based energy mix to greener energy sources. These initiatives align with our Reimagining TNB (RT) implementation that cuts across the electricity value chain, from transitioning power generation to Deliver Clean Generation and enhancing the Develop Energy Transition Network to enable more green solutions, to Dynamic Energy Solutions by enhancing customer experiences through digitalisation and | [
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medium-term is critical to allow diversification of the energy mix and ensure security of supply. Higher RE integration (especially solar) into the national grid requires timely investment to enable a smart and flexible grid system. On the demand side, electrification and energy efficiency continue to significantly contribute towards the nation’s energy transition journey. In line with the above, the TNB ET Plan comprises three (3) strategic pillars with key enablers in shifting from a fossil-based energy mix to greener energy sources. These initiatives align with our Reimagining TNB (RT) implementation that cuts across the electricity value chain, from transitioning power generation to Deliver Clean Generation and enhancing the Develop Energy Transition Network to enable more green solutions, to Dynamic Energy Solutions by enhancing customer experiences through digitalisation and electrification.TNB actively invests in and develops innovative solutions to expedite our ET plan. TNB’s ET journey is further strengthened with our active participation in the National Energy Transition Roadmap (NETR), which aims to reduce the nation’s carbon footprint. Three (3) of TNB’s ET projects have been adopted under two (2) of the NETR’s flagship catalyst initiatives, namely solar park and hybrid hydro floating solar PV under the RE Zone initiative and co-firing of hydrogen and ammonia under the Hydrogen for Power initiative. MANAGEMENT APPROACH SUSTAINABILITY DISCLOSURES ON MATERIAL MATTERS Energy Usage Energy Vector Energy Sources Deliver Clean Generation • Renewable Capacity Growth • Carbon Management • Coal Generation Capacity Reduction Develop Energy Transition Network • Smart Grid • Hydrogen • Energy Storage Dynamic Energy Solutions • Electrification • Energy Efficiency • Prosumers • Digital platforms SUSTAINABILITY STATEMENT Sec 3 69 The energy transition, marked by a shift from conventional fossil fuel-based energy sources to cleaner and more sustainable alternatives, significantly impacts electrical grids. Distributed | [
70,
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carbon footprint. Three (3) of TNB’s ET projects have been adopted under two (2) of the NETR’s flagship catalyst initiatives, namely solar park and hybrid hydro floating solar PV under the RE Zone initiative and co-firing of hydrogen and ammonia under the Hydrogen for Power initiative. MANAGEMENT APPROACH SUSTAINABILITY DISCLOSURES ON MATERIAL MATTERS Energy Usage Energy Vector Energy Sources Deliver Clean Generation • Renewable Capacity Growth • Carbon Management • Coal Generation Capacity Reduction Develop Energy Transition Network • Smart Grid • Hydrogen • Energy Storage Dynamic Energy Solutions • Electrification • Energy Efficiency • Prosumers • Digital platforms SUSTAINABILITY STATEMENT Sec 3 69 The energy transition, marked by a shift from conventional fossil fuel-based energy sources to cleaner and more sustainable alternatives, significantly impacts electrical grids. Distributed energyresources (DERs) such as rooftop solar panels play a pivotal role in creating a more decentralised energy landscape. Unlike the traditional one-way flow of energy from power plants to consumers through the transmission and distribution grid, this decentralisation introduces a bidirectional flow of electricity. Consumers now increasingly become prosumers, actively participating in both electricity production and consumption. The management of these dynamic energy flows necessitates the implementation of smart grids and Advanced Metering Infrastructure (AMI). In 2023, the Grid Division and Distribution Network Division invested over RM2.9 billion and RM5 billion of capital expenditure, respectively, in securing, maintaining and modernising our national grid. The highlights of our smart grid initiatives include the facilitation of RE penetration into the system, expanding AMI and real-time network monitoring and control. Additionally, in 2023, we enhanced our efforts in realising the ASEAN Power Grid aspiration by forming strategic partnerships with ASEAN Member States in the region. Facilitation of RE Penetration The | [
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consumers through the transmission and distribution grid, this decentralisation introduces a bidirectional flow of electricity. Consumers now increasingly become prosumers, actively participating in both electricity production and consumption. The management of these dynamic energy flows necessitates the implementation of smart grids and Advanced Metering Infrastructure (AMI). In 2023, the Grid Division and Distribution Network Division invested over RM2.9 billion and RM5 billion of capital expenditure, respectively, in securing, maintaining and modernising our national grid. The highlights of our smart grid initiatives include the facilitation of RE penetration into the system, expanding AMI and real-time network monitoring and control. Additionally, in 2023, we enhanced our efforts in realising the ASEAN Power Grid aspiration by forming strategic partnerships with ASEAN Member States in the region. Facilitation of RE Penetration The developmentof Large Scale Solar (LSS) is thriving, with the current operational installed capacity of 473MW in the Distribution network and 1,340MW in the Grid network. TNB’s physical grid infrastructure has the capacity to support up to 12,000MW without significant need for upgrades, assuming that the introduction of solar power follows the planned phases and allocations accordingly. T o promote the growth of LSS, our primary focus is on improving grid flexibility while ensuring system stability. T o facilitate the integration of DERs by developers and stakeholders, we have collaborated with the Sustainable Energy Development Authority Malaysia (SEDA) to develop a Distributed Generation Hosting Capacity map. This initiative aims to identify available DER connection points and capacities at the medium voltage level (33kV and 11kV). Through this map, accessible via a Geographic Information System (GIS) platform, both internal and external users can easily access a comprehensive list of substations with hosting capacity. This streamlined process simplifies the connection of RE | [
71
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capacity to support up to 12,000MW without significant need for upgrades, assuming that the introduction of solar power follows the planned phases and allocations accordingly. T o promote the growth of LSS, our primary focus is on improving grid flexibility while ensuring system stability. T o facilitate the integration of DERs by developers and stakeholders, we have collaborated with the Sustainable Energy Development Authority Malaysia (SEDA) to develop a Distributed Generation Hosting Capacity map. This initiative aims to identify available DER connection points and capacities at the medium voltage level (33kV and 11kV). Through this map, accessible via a Geographic Information System (GIS) platform, both internal and external users can easily access a comprehensive list of substations with hosting capacity. This streamlined process simplifies the connection of RE sourcesto the grid and supports effective RE planning efforts. TNB has also undertaken a pilot project to develop battery energy storage to reinforce grid resilience for RE integration via interconnection, called Projek Rintis Sistem Penstoran Bateri. Advanced Metering Infrastructure (AMI) The AMI plays a foundational role in managing a complex energy value chain and facilitates energy transition and customer empowerment through network visibility. Since the AMI project deployment, 3,549,489 smart meters have been installed, mainly in the Klang Valley, Melaka, Kedah and Penang. In 2023, an additional 873,740 smart meters were installed, exceeding our target of 600,000 units. TNB is mandated to roll out AMI and smart meters to more than 9 million Ordinary Power Customers (OPC) in Peninsular Malaysia through year 2027 and beyond. Customers with smart meters can gain insights into their energy consumption through half-hourly energy usage analysis. The granular information provided by smart meters benefits our customers and empowers our operations to pinpoint grid issues and understand consumer behaviours for more effective service delivery. By | [
71
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AMI plays a foundational role in managing a complex energy value chain and facilitates energy transition and customer empowerment through network visibility. Since the AMI project deployment, 3,549,489 smart meters have been installed, mainly in the Klang Valley, Melaka, Kedah and Penang. In 2023, an additional 873,740 smart meters were installed, exceeding our target of 600,000 units. TNB is mandated to roll out AMI and smart meters to more than 9 million Ordinary Power Customers (OPC) in Peninsular Malaysia through year 2027 and beyond. Customers with smart meters can gain insights into their energy consumption through half-hourly energy usage analysis. The granular information provided by smart meters benefits our customers and empowers our operations to pinpoint grid issues and understand consumer behaviours for more effective service delivery. By providingaccess to this information through the myTNB mobile app and myTNB Portal, customers acquire the ability to optimise their energy consumption, leading to reduced costs and minimised environmental impacts. Network Monitoring and Control Key efforts to enhance real-time network monitoring and control include Distribution Automation and voltage and reactive power management. For more information on energy sources, refer to the narrative in MM3 (Climate Change and Emissions) on pages 72-76. Energy Vector Energy Sources SUSTAINABILITY DISCLOSURES ON MATERIAL MATTERS Distribution Automation (DA) The DA Project facilitates automated network control and expedites rapid supply restoration. The project’s objective is to progressively install DA systems in 41% of Peninsular Malaysia’s total substations by the end of 2024, 64% by the end of 2027, and 84% by the end of 2030. In 2023 alone, the DA Project successfully installed and commissioned 4,002 substations that serve approximately 2.6 million customers. This brings our total DA installations since 2014 to approximately 28,340 distribution substations, covering 34% of Peninsular Malaysia’s total distribution | [
71
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network monitoring and control include Distribution Automation and voltage and reactive power management. For more information on energy sources, refer to the narrative in MM3 (Climate Change and Emissions) on pages 72-76. Energy Vector Energy Sources SUSTAINABILITY DISCLOSURES ON MATERIAL MATTERS Distribution Automation (DA) The DA Project facilitates automated network control and expedites rapid supply restoration. The project’s objective is to progressively install DA systems in 41% of Peninsular Malaysia’s total substations by the end of 2024, 64% by the end of 2027, and 84% by the end of 2030. In 2023 alone, the DA Project successfully installed and commissioned 4,002 substations that serve approximately 2.6 million customers. This brings our total DA installations since 2014 to approximately 28,340 distribution substations, covering 34% of Peninsular Malaysia’s total distribution stations.Notably, we have observed an average 20% reduction in restoration time for unplanned outages, with outages typically restored within 15 minutes on average. TENAGA NASIONAL BERHAD Integrated Annual Report 2023 70 Under the ongoing initiative to enhance voltage and reactive power management of the distribution network, we successfully installed and commissioned a total of 120MVAr under the Volt-VAR Optimisation Project in 2023, resulting in a loss reduction of 480,000kWh. Enhancing the Interconnected ASEAN Power Grid Cross-border interconnections play a vital role in advancing ASEAN’s ET and achieving decarbonisation goals. The establishment of the ASEAN Power Grid is poised to bolster regional grid stability and security while enabling resource-sharing and facilitating RE expansion across Member States. In 2023, Electricity Generating Authority of Thailand (EGAT) and TNB established an in-house Joint Working Committee (JWC) to undertake a feasibility study on enhancing the interconnection capacity between Peninsular Malaysia and Thailand. This study, completed in August 2023, explored potential technologies and designs, | [
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70 Under the ongoing initiative to enhance voltage and reactive power management of the distribution network, we successfully installed and commissioned a total of 120MVAr under the Volt-VAR Optimisation Project in 2023, resulting in a loss reduction of 480,000kWh. Enhancing the Interconnected ASEAN Power Grid Cross-border interconnections play a vital role in advancing ASEAN’s ET and achieving decarbonisation goals. The establishment of the ASEAN Power Grid is poised to bolster regional grid stability and security while enabling resource-sharing and facilitating RE expansion across Member States. In 2023, Electricity Generating Authority of Thailand (EGAT) and TNB established an in-house Joint Working Committee (JWC) to undertake a feasibility study on enhancing the interconnection capacity between Peninsular Malaysia and Thailand. This study, completed in August 2023, explored potential technologies and designs, evaluatedpower system dynamics, analysed interconnection operations and maintenance, and conducted cost-benefit assessments. The aim was to harness mutual resources and develop the necessary regional infrastructure to promote RE adoption. Several Memorandums of Understanding (MOU) have been signed with ASEAN nations, namely Indonesia, Thailand and Singapore, to foster collaboration in interconnection projects. Ongoing feasibility studies are being conducted to establish new cross-border electricity interconnections, linking Peninsular Malaysia with Sumatra in Indonesia, as well as developing a second interconnection link to Singapore. We participate as a charging point operator (CPO) through TNBX Sdn. Bhd. (TNBX), equipment and charging manufacturer through Tenaga Switchgear Sdn. Bhd. (TSG) and EV training hub through TNB Integrated Learning Solution (ILSAS). In 2023, we electrified 108 vehicles as part of our effort to replace 30% of our fleet with EVs by 2030. A majority of these vehicles are Operational Electric Vehicles comprising pickup trucks, vans and passenger vehicles, as part of our | [
72
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promote RE adoption. Several Memorandums of Understanding (MOU) have been signed with ASEAN nations, namely Indonesia, Thailand and Singapore, to foster collaboration in interconnection projects. Ongoing feasibility studies are being conducted to establish new cross-border electricity interconnections, linking Peninsular Malaysia with Sumatra in Indonesia, as well as developing a second interconnection link to Singapore. We participate as a charging point operator (CPO) through TNBX Sdn. Bhd. (TNBX), equipment and charging manufacturer through Tenaga Switchgear Sdn. Bhd. (TSG) and EV training hub through TNB Integrated Learning Solution (ILSAS). In 2023, we electrified 108 vehicles as part of our effort to replace 30% of our fleet with EVs by 2030. A majority of these vehicles are Operational Electric Vehicles comprising pickup trucks, vans and passenger vehicles, as part of our initiativeto analyse the advantages and limitations of using EVs in TNB Operations. TNB Electron DC/AC Charging Station Location Total Charge Points 6 DC charge points along PLUS Highway 14 DC charge points 18 AC charge points 2 DC charge points at AEON Big Wangsa Maju 6 DC charge point at TNB Bangsar for JFM 18 AC charge points at TNB Platinum Energy Storage Among the ten (10) flagship catalyst projects in the NETR is the implementation of Projek Rintis Sistem Penstoran Bateri, a Battery Energy Storage System (BESS) to support the 70% RE capacity target by 2050. In 2023, the Grid Division conducted a feasibility study of potential sites for a large-scale BESS flagship project. This pilot BESS, with an energy capacity of 400MWh, will be implemented by TNB, operated by the Grid System Operator and regulated by the Energy Commission. It is expected to commence in 2025. Energy Usage Consumers play a key role in a successful energy transition. In 2023, we took significant strides in contributing towards a low-mobility ecosystem, enabling RE adoption by customers and empowering customers through digitalised lifestyles. We further embarked on | [
72
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TNB Platinum Energy Storage Among the ten (10) flagship catalyst projects in the NETR is the implementation of Projek Rintis Sistem Penstoran Bateri, a Battery Energy Storage System (BESS) to support the 70% RE capacity target by 2050. In 2023, the Grid Division conducted a feasibility study of potential sites for a large-scale BESS flagship project. This pilot BESS, with an energy capacity of 400MWh, will be implemented by TNB, operated by the Grid System Operator and regulated by the Energy Commission. It is expected to commence in 2025. Energy Usage Consumers play a key role in a successful energy transition. In 2023, we took significant strides in contributing towards a low-mobility ecosystem, enabling RE adoption by customers and empowering customers through digitalised lifestyles. We further embarked on two(2) differentiated solutions for data centre customers in the form of the Greenlane Pathway for a One-Stop Centre and broadband solutions for targeted groups. Electrification of Mobility In spurring the development of a low-mobility ecosystem, TNB has committed RM90 million to accelerate the electric vehicle (EV) adoption rate in Malaysia over a duration of three (3) years (2022-2024). In 2023, we deployed EV charging stations along Peninsular Malaysia’s highways and trunk roads to facilitate long-distance customer travel throughout Peninsular Malaysia. SUSTAINABILITY DISCLOSURES ON MATERIAL MATTERS Voltage and Reactive Power Management TNB Electron Tapah TNB Electron Paka TNB Electron Ayer Keroh SUSTAINABILITY STATEMENT Sec 3 71 With the implementation of the GET since 2022, customers can purchase a low-carbon electricity supply without having to install their own solar rooftop or other RE installations. The RE resources for the GET Programme are generated by solar power plants under the LSS Programme, hydropower stations and any other qualified RE plants approved by the Energy Commission. Customers enrolled in the GET Programme receive the Malaysia Renewable Energy Certificate (mREC) at the end of each | [
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duration of three (3) years (2022-2024). In 2023, we deployed EV charging stations along Peninsular Malaysia’s highways and trunk roads to facilitate long-distance customer travel throughout Peninsular Malaysia. SUSTAINABILITY DISCLOSURES ON MATERIAL MATTERS Voltage and Reactive Power Management TNB Electron Tapah TNB Electron Paka TNB Electron Ayer Keroh SUSTAINABILITY STATEMENT Sec 3 71 With the implementation of the GET since 2022, customers can purchase a low-carbon electricity supply without having to install their own solar rooftop or other RE installations. The RE resources for the GET Programme are generated by solar power plants under the LSS Programme, hydropower stations and any other qualified RE plants approved by the Energy Commission. Customers enrolled in the GET Programme receive the Malaysia Renewable Energy Certificate (mREC) at the end of each calendaryear. TNB continues to provide platforms to facilitate customer enrolment. In 2023, a total of 4.452 million GET blocks were subscribed by 2,753 customers. Customer Empowerment through Digitalised Lifestyles Our customers play a critical role in supporting the energy transition by making smart choices and participating in various RE and Energy Efficiency (EE) programmes. With more than 3.5 million successful installations of smart meters by 2023 and 6.4 million myTNB app adoptions, customers are able to experience the benefits of near real-time energy consumption monitoring and budget management. Through myTNB, customers who transitioned from electronic meters to smart meters can actively monitor their electricity usage and energy consumption in real-time - a crucial step towards energy efficiency management. Through Allo Technology Sdn. Bhd. (Allo), TNB has ventured into internet fibre networks and city broadband solutions to support the implementation of smart home solutions with high-speed broadband. In 2023, several partnerships with key industry players, such as Johor Land Berhad, Celcom Axiata Berhad and IDEAL Industrial Holdings, were | [
73
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transition by making smart choices and participating in various RE and Energy Efficiency (EE) programmes. With more than 3.5 million successful installations of smart meters by 2023 and 6.4 million myTNB app adoptions, customers are able to experience the benefits of near real-time energy consumption monitoring and budget management. Through myTNB, customers who transitioned from electronic meters to smart meters can actively monitor their electricity usage and energy consumption in real-time - a crucial step towards energy efficiency management. Through Allo Technology Sdn. Bhd. (Allo), TNB has ventured into internet fibre networks and city broadband solutions to support the implementation of smart home solutions with high-speed broadband. In 2023, several partnerships with key industry players, such as Johor Land Berhad, Celcom Axiata Berhad and IDEAL Industrial Holdings, were forgedto continue expanding our footprint in the digital sector. Allo has progressed in suburban and rural area offerings through the Rahmah Package in collaboration with the Ministry of Communications and Digital. This package offers fixed broadband Internet access at a lower price to targeted groups like the B40 group, persons with disabilities (OKU), senior citizens, Malaysian Armed Forces (ATM) veterans, Royal Malaysian Police (PDRM) retirees and Maritime Enforcement Agency Malaysia (APMM) retirees. For more information on energy efficiency, refer to the narrative in MM3 (Climate Change and Emissions) pages 75-76. No Metric Bursa Ind. Unit 2021 2022 2023 Targets 1 RE Capacity* - MW 3,499 3,780 (9.8% growth) 4,375 (16% growth) Target: 8.3GW by 2025** 2 Number of smart meters (AMI) installed - Number 945,625 838,830 873,740 9 million by 2029 3 Number of EV charging point - Number - 3 DC 3 AC 14 DC 18 AC 134 DC by 2025 10-20% by 2030 * Total includes solar capacity at MWp. ** Target includes assets under operation/construction/development. OUR PERFORMANCE SUSTAINABILITY DISCLOSURES ON MATERIAL MATTERS Green Lane Pathway and Strategic | [
73
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(OKU), senior citizens, Malaysian Armed Forces (ATM) veterans, Royal Malaysian Police (PDRM) retirees and Maritime Enforcement Agency Malaysia (APMM) retirees. For more information on energy efficiency, refer to the narrative in MM3 (Climate Change and Emissions) pages 75-76. No Metric Bursa Ind. Unit 2021 2022 2023 Targets 1 RE Capacity* - MW 3,499 3,780 (9.8% growth) 4,375 (16% growth) Target: 8.3GW by 2025** 2 Number of smart meters (AMI) installed - Number 945,625 838,830 873,740 9 million by 2029 3 Number of EV charging point - Number - 3 DC 3 AC 14 DC 18 AC 134 DC by 2025 10-20% by 2030 * Total includes solar capacity at MWp. ** Target includes assets under operation/construction/development. OUR PERFORMANCE SUSTAINABILITY DISCLOSURES ON MATERIAL MATTERS Green Lane Pathway and Strategic Offeringsfor Malaysia’s Data Centre Market Rooftop Solar Prosumers Green Electricity Tariff (GET) Broadband Solutions for Targeted Groups Differentiated Solutions for Targeted Customers Enabling RE Adoption by Customers In 2023, we established the Green Lane Pathway to facilitate the smooth setup of data centres in Malaysia. Data centres can now be connected three (3) times faster than the normal connection time, reducing the implementation period from 36 to 48 months to just 12 months. A One-Stop Centre (OSC) for data centre investment with dedicated support services is available. We also offer around-the-clock maintenance assistance and tailored solutions to meet the requirements of each data centre. We continue to grow our self-generation solar solutions under the Net Energy Metering (NEM) and Supply Agreement for Renewable Energy (SARE) schemes through TNB’s wholly-owned subsidiary, GSPARX. T o date, GSPARX has registered a total of 951 domestic/residential customers, bringing the total capacity to 8.25MW. Meanwhile, for the commercial, industrial and government segments, GSPARX registers a total capacity of 116.61MWp from 204 customers, a substantial increase from 81MWp in 2020. TENAGA NASIONAL BERHAD Integrated Annual | [
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three (3) times faster than the normal connection time, reducing the implementation period from 36 to 48 months to just 12 months. A One-Stop Centre (OSC) for data centre investment with dedicated support services is available. We also offer around-the-clock maintenance assistance and tailored solutions to meet the requirements of each data centre. We continue to grow our self-generation solar solutions under the Net Energy Metering (NEM) and Supply Agreement for Renewable Energy (SARE) schemes through TNB’s wholly-owned subsidiary, GSPARX. T o date, GSPARX has registered a total of 951 domestic/residential customers, bringing the total capacity to 8.25MW. Meanwhile, for the commercial, industrial and government segments, GSPARX registers a total capacity of 116.61MWp from 204 customers, a substantial increase from 81MWp in 2020. TENAGA NASIONAL BERHAD Integrated Annual Report2023 72 We support Malaysia’s commitment to the Paris Agreement and seek to mitigate our GHG emissions and environmental impacts, as well as adapting to climate-related risks which that includes raising global temperatures, increasing of seawater levels, floods and heat waves and soil movement. We acknowledge the impacts we have on climate change, as well as the threats of climate change to our existing infrastructure and business sustainability. MM 3 Climate Change and Emissions Climate Change The transition to decarbonisation focuses on the progressive expansion of low-carbon generation assets and the phasing down of our coal-fired generation capacity in stages. This is further supported by our approach to efficiently operating thermal power plant operations and investing in innovative solutions research and development to scale up efficient energy generation and carbon capture technologies. At the core of TNB’s Energy Transition Plan lies the ambition to achieve Net Zero Emissions and coal-free plant operations by 2050. The transition to Net Zero Emissions began with an interim target of a 35% reduction in emissions intensity by 2035 | [
74
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the impacts we have on climate change, as well as the threats of climate change to our existing infrastructure and business sustainability. MM 3 Climate Change and Emissions Climate Change The transition to decarbonisation focuses on the progressive expansion of low-carbon generation assets and the phasing down of our coal-fired generation capacity in stages. This is further supported by our approach to efficiently operating thermal power plant operations and investing in innovative solutions research and development to scale up efficient energy generation and carbon capture technologies. At the core of TNB’s Energy Transition Plan lies the ambition to achieve Net Zero Emissions and coal-free plant operations by 2050. The transition to Net Zero Emissions began with an interim target of a 35% reduction in emissions intensity by 2035 beforeachieving Net Zero Emissions by 2050. The delivery of these targets is anchored on our business operations, national policies and international frameworks on climate change that are aligned with supporting Malaysia’s ambitious goals of achieving carbon neutrality by 2050. We continue to assess and mitigate physical and transition risks, guided by the Representative Concentrating Pathways (RCP) scenarios from the Intergovernmental Panel on Climate Change (IPCC) and scenarios proposed by the Network of Central Banks and Supervisors for Greening the Financial System (NGFS). We also identify business opportunities associated with transitioning to a low-carbon economy and implement adaptation plans for floods, heatwaves, soil movement and coastal inundation. The TNB ET Plan outlines our long-term strategy to address climate change and emissions, as below: We aim to reduce emissions, strategising for: Cleaner generation capacity Increased RE capacity Enhanced operational efficiency across the value chain We have identified Carbon Capture & Storage (CCS) technology as a potential solution in decarbonising the power sector. We continue to play an active role in researching and advancing | [
74
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and mitigate physical and transition risks, guided by the Representative Concentrating Pathways (RCP) scenarios from the Intergovernmental Panel on Climate Change (IPCC) and scenarios proposed by the Network of Central Banks and Supervisors for Greening the Financial System (NGFS). We also identify business opportunities associated with transitioning to a low-carbon economy and implement adaptation plans for floods, heatwaves, soil movement and coastal inundation. The TNB ET Plan outlines our long-term strategy to address climate change and emissions, as below: We aim to reduce emissions, strategising for: Cleaner generation capacity Increased RE capacity Enhanced operational efficiency across the value chain We have identified Carbon Capture & Storage (CCS) technology as a potential solution in decarbonising the power sector. We continue to play an active role in researching and advancing thistechnology For the remaining hard-to-abate emissions, we are exploring the development of carbon credits with nature-based carbon trading Reducing Carbon Emissions Adopting Carbon Capture Technologies Exploring Carbon Market Trading MANAGEMENT APPROACH SUSTAINABILITY DISCLOSURES ON MATERIAL MATTERS SUSTAINABILITY STATEMENT Sec 3 73 In 2021, TNB committed to no longer investing in greenfield coal plants. We are exploring the viability of retiring coal-fired power plants earlier than planned, subject to shareholders’ agreement and approvals from the relevant authorities and regulators. The GHG Scope 1 emissions of our coal power plants is expected to reduce as these plants retire according to the respective Power Purchase Agreements (PPAs), as follows: Our partnerships with Mitsui & Co. and Chugoku are making substantial strides in advancing the feasibility study for co-firing coal with biomass and ammonia at the Jimah East Power Plant. Following the successful completion of the feasibility study at Phase 1, we started Phase 2, with an in-depth analysis of technical behaviours through a small-scale project of actual | [
74,
75
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SUSTAINABILITY STATEMENT Sec 3 73 In 2021, TNB committed to no longer investing in greenfield coal plants. We are exploring the viability of retiring coal-fired power plants earlier than planned, subject to shareholders’ agreement and approvals from the relevant authorities and regulators. The GHG Scope 1 emissions of our coal power plants is expected to reduce as these plants retire according to the respective Power Purchase Agreements (PPAs), as follows: Our partnerships with Mitsui & Co. and Chugoku are making substantial strides in advancing the feasibility study for co-firing coal with biomass and ammonia at the Jimah East Power Plant. Following the successful completion of the feasibility study at Phase 1, we started Phase 2, with an in-depth analysis of technical behaviours through a small-scale project of actual co-firingwith varying concentrations of ammonia and biomass. This phase involved conducting a Front-End Engineering Design (FEED) study for this small-scale co-firing project. A significant milestone was achieved with the successful execution of the EFB-Pellet Trial Burn for Unit 2 (1,000MW) in September 2023. Notably, this marked the first Biomass Mix-Firing test for a Supercritical type of boiler in Malaysia. The trial run demonstrated positive outcomes, showcasing observable reductions in emissions. Moving forward, further studies and actual tests will be conducted to assess the technical behaviour under increased concentrations, e.g. 3% to 5% of biomass and ammonia. This ongoing exploration is integral to refining and optimising our co-firing strategies for enhanced sustainability. Reducing Carbon Emissions We continue to accelerate the transition from a fossil-fuel-based energy mix to low-carbon energy sources such as hydrogen. Through strategic collaboration with IHI Corporation, we are working together to reduce carbon emissions in identified TNB coal-fired power plants. Our goal is to explore the practicality of using hydrogen in co-firing and conducting tests with different hydrogen | [
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2023. Notably, this marked the first Biomass Mix-Firing test for a Supercritical type of boiler in Malaysia. The trial run demonstrated positive outcomes, showcasing observable reductions in emissions. Moving forward, further studies and actual tests will be conducted to assess the technical behaviour under increased concentrations, e.g. 3% to 5% of biomass and ammonia. This ongoing exploration is integral to refining and optimising our co-firing strategies for enhanced sustainability. Reducing Carbon Emissions We continue to accelerate the transition from a fossil-fuel-based energy mix to low-carbon energy sources such as hydrogen. Through strategic collaboration with IHI Corporation, we are working together to reduce carbon emissions in identified TNB coal-fired power plants. Our goal is to explore the practicality of using hydrogen in co-firing and conducting tests with different hydrogen concentrationsto achieve targeted emissions reductions. This collaboration focuses on both technical and commercial aspects, paving the way for a more sustainable energy future. KEV (1,486MW) PPA expiry 2029 TNBJ M4 (1,010MW) PPA expiry 2040 TNBJ 1,2,3 (2,100MW) PPA expiry 2030 TNBJ M5 (1,000MW) PPA expiry 2042 JEP (2,000MW) PPA expiry 2044 2025 2035 2045 2030 2040 2050 SUSTAINABILITY DISCLOSURES ON MATERIAL MATTERS Reducing Coal Generation Capacity Partnership with PETRONAS Hydrogen Fuel: Shifting Away from Fossil-Based Energy Ammonia-Biomass Co-firing at Coal Power Plants Cleaner Generation Capacity TNB has signed an MOU with PETRONAS, aiming to expedite the decarbonisation process in the energy sector. Building upon the initial TNB-PETRONAS MOU signed on 19 August 2022, the parties are advancing towards a Definitive Agreement for a Joint Feasibility Study focused on green hydrogen as a clean energy alternative. The collaborative study aims to provide a comprehensive understanding of commercial viability, considering factors such as the levelised cost of electricity (LCOE), levelised cost of hydrogen (LCOH), levelised cost | [
75
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(2,100MW) PPA expiry 2030 TNBJ M5 (1,000MW) PPA expiry 2042 JEP (2,000MW) PPA expiry 2044 2025 2035 2045 2030 2040 2050 SUSTAINABILITY DISCLOSURES ON MATERIAL MATTERS Reducing Coal Generation Capacity Partnership with PETRONAS Hydrogen Fuel: Shifting Away from Fossil-Based Energy Ammonia-Biomass Co-firing at Coal Power Plants Cleaner Generation Capacity TNB has signed an MOU with PETRONAS, aiming to expedite the decarbonisation process in the energy sector. Building upon the initial TNB-PETRONAS MOU signed on 19 August 2022, the parties are advancing towards a Definitive Agreement for a Joint Feasibility Study focused on green hydrogen as a clean energy alternative. The collaborative study aims to provide a comprehensive understanding of commercial viability, considering factors such as the levelised cost of electricity (LCOE), levelised cost of hydrogen (LCOH), levelised cost ofstorage (LCOS), and the sales price of hydrogen (H2). Our strategy to repower our coal power plants with cleaner technologies is focused on Kapar Energy Ventures (KEV), TNB Janamanjung (TNBJ) and Jimah East Power (JEP). This repowering exercise, which utilises existing sites and infrastructure to generate electricity utilising cleaner technologies such as hydrogen-ready gas power plants and gas power plants equipped with CCS technologies, is expected to reduce our GHG Scope 1 emissions. TENAGA NASIONAL BERHAD Integrated Annual Report 2023 74 Increasing Renewable Energy (RE) Capacity In 2023, TNB’s RE capacity reached 4,375MW, a growth of 16% compared to FY2022 (3,780MW). The announcement of 10 flagship projects under the National Energy Transition Roadmap (NETR) in August 2023 has strengthened TNB’s RE position in the market. i. Championing Green Capacity Growth through Hybrid Hydro-Solar Project (HHFS) The development of around 2,424MW HHFS in four (4) phases at TNB hydro dam reservoirs will increase TNB’s RE capacity. Project Commercial Operation Date (COD) Capacity Status Estimated Annual Emission Avoidance | [
75,
76
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which utilises existing sites and infrastructure to generate electricity utilising cleaner technologies such as hydrogen-ready gas power plants and gas power plants equipped with CCS technologies, is expected to reduce our GHG Scope 1 emissions. TENAGA NASIONAL BERHAD Integrated Annual Report 2023 74 Increasing Renewable Energy (RE) Capacity In 2023, TNB’s RE capacity reached 4,375MW, a growth of 16% compared to FY2022 (3,780MW). The announcement of 10 flagship projects under the National Energy Transition Roadmap (NETR) in August 2023 has strengthened TNB’s RE position in the market. i. Championing Green Capacity Growth through Hybrid Hydro-Solar Project (HHFS) The development of around 2,424MW HHFS in four (4) phases at TNB hydro dam reservoirs will increase TNB’s RE capacity. Project Commercial Operation Date (COD) Capacity Status Estimated Annual Emission Avoidance TNBBukitSelambauDua(TBSS2)solar,Malaysia202350MWac(75MWp)AchievedCODon21December20230.08milliontCO2e/yearSolarGreenfieldDevelopment, UnitedKingdom2024102MWpTargetedtomeetCODinQ320240.05milliontCO2e/yearHybridHydro-SolarProject(HHFS)2025-20402424MWFeasibilitystudyforPhase1completed3.4milliontCO2e/year5x100MWac(150MWp)SolarPark2026750MWpUnderDevelopment0.11milliontCO2e/year1x30MWac(45MWp),2x9MWac(13.5MWp)CGPP**Ateffectiveshareholding 202548MWac (72MWp)FinancialInvestmentDecision(FID)stage0.07milliontCO2e/year Phase Capacity (MW) Projected COD Estimated Annual Emissions Avoidance (KtCO2e) 1 230 2025 319 2 470 2028 652 3 800 2035 1,110 4 924 2040 1,282 Total 2,424 3,364 SUSTAINABILITY DISCLOSURES ON MATERIAL MATTERS Corporate Green Power Programme (CGPP) National Energy Transition Roadmap In 2023, TNB successfully secured 90MW (135MWp) in solar generation through the government-launched CGPP. This capacity includes both wholly owned 30MW/45MWp and joint venture (2 x 30MW / 2 x 45MWp) facilities. Upon commissioning, the annual emissions avoidance is estimated at 70,646 tCO2e per year. TNB is championing two (2) RE projects and is a partner in one RE | [
76
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phases at TNB hydro dam reservoirs will increase TNB’s RE capacity. Project Commercial Operation Date (COD) Capacity Status Estimated Annual Emission Avoidance TNBBukitSelambauDua(TBSS2)solar,Malaysia202350MWac(75MWp)AchievedCODon21December20230.08milliontCO2e/yearSolarGreenfieldDevelopment, UnitedKingdom2024102MWpTargetedtomeetCODinQ320240.05milliontCO2e/yearHybridHydro-SolarProject(HHFS)2025-20402424MWFeasibilitystudyforPhase1completed3.4milliontCO2e/year5x100MWac(150MWp)SolarPark2026750MWpUnderDevelopment0.11milliontCO2e/year1x30MWac(45MWp),2x9MWac(13.5MWp)CGPP**Ateffectiveshareholding 202548MWac (72MWp)FinancialInvestmentDecision(FID)stage0.07milliontCO2e/year Phase Capacity (MW) Projected COD Estimated Annual Emissions Avoidance (KtCO2e) 1 230 2025 319 2 470 2028 652 3 800 2035 1,110 4 924 2040 1,282 Total 2,424 3,364 SUSTAINABILITY DISCLOSURES ON MATERIAL MATTERS Corporate Green Power Programme (CGPP) National Energy Transition Roadmap In 2023, TNB successfully secured 90MW (135MWp) in solar generation through the government-launched CGPP. This capacity includes both wholly owned 30MW/45MWp and joint venture (2 x 30MW / 2 x 45MWp) facilities. Upon commissioning, the annual emissions avoidance is estimated at 70,646 tCO2e per year. TNB is championing two (2) RE projects and is a partner in one RE project,as follows: Phase 1 of the project will be developed by TNB Genco at the Temengor and Chenderoh hydro reservoirs. Feasibility studies will also be conducted for the Terengganu and Kelantan schemes for the remaining project phases. Upon the commissioning of all phases, the annual emissions avoidance is estimated at 3.364 million tCO2e. ii. Championing 5 x 100MW (150MWp) Centralised Solar Parks in Partnership with SMEs The centralised parks, co-developed by TNB in partnership with SMEs, will consist of a 100MW (150MWp) deployment per site across five (5) sites in several states. For each 100MW park, the emissions avoidance is estimated at 110 KtCO2e per year for 25 years. iii. Partnership with Sime Darby for | [
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is championing two (2) RE projects and is a partner in one RE project,as follows: Phase 1 of the project will be developed by TNB Genco at the Temengor and Chenderoh hydro reservoirs. Feasibility studies will also be conducted for the Terengganu and Kelantan schemes for the remaining project phases. Upon the commissioning of all phases, the annual emissions avoidance is estimated at 3.364 million tCO2e. ii. Championing 5 x 100MW (150MWp) Centralised Solar Parks in Partnership with SMEs The centralised parks, co-developed by TNB in partnership with SMEs, will consist of a 100MW (150MWp) deployment per site across five (5) sites in several states. For each 100MW park, the emissions avoidance is estimated at 110 KtCO2e per year for 25 years. iii. Partnership with Sime Darby for RooftopSolar TNB has entered into a partnership with Sime Darby Property for the construction of 4.5MW solar capacity across 450 homes in the City of Elmina, a township in Sungai Buloh, Selangor, and Bandar Bukit Raja, Klang, Selangor. Carbon avoidance is estimated at 7,992 tCO2e per year. SUSTAINABILITY STATEMENT Sec 3 75 Thermal power plants can significantly curtail carbon emissions by optimising their fuel consumption, ensuring that less fuel is employed to produce an equivalent amount of electricity. The efficiency of a thermal power plant is typically measured using a parameter called “heat rate” or “thermal efficiency”. A lower heat rate indicates a more efficient power plant because it means that less fuel is required to produce each unit of electricity. We continue to monitor and implement initiatives to improve thermal power plant efficiency, aiming to sustain the efficiency at its designed level. Our efforts have produced a commendable enhancement of the efficiency (heat rate) of thermal power plants in the TNB portfolio, registering an improvement of +1.12% from 2022 to 2023. The resulting carbon emissions reduction was 301 KtCO2e. With the myTNB mobile app, customers with smart meters are further empowered to embrace an energy | [
76,
77
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fuel is employed to produce an equivalent amount of electricity. The efficiency of a thermal power plant is typically measured using a parameter called “heat rate” or “thermal efficiency”. A lower heat rate indicates a more efficient power plant because it means that less fuel is required to produce each unit of electricity. We continue to monitor and implement initiatives to improve thermal power plant efficiency, aiming to sustain the efficiency at its designed level. Our efforts have produced a commendable enhancement of the efficiency (heat rate) of thermal power plants in the TNB portfolio, registering an improvement of +1.12% from 2022 to 2023. The resulting carbon emissions reduction was 301 KtCO2e. With the myTNB mobile app, customers with smart meters are further empowered to embrace an energy efficiencylifestyle through interactive energy usage alerts, specifically through the Energy Budget feature. This innovative tool is part of a suite of digital solutions designed to guide customers towards a more sustainable and energy efficiency way of living. From its inception, the Energy Budget programme has achieved amazing traction, with over 287,625 customers enrolling for its benefits. T ogether, they have made substantial strides towards a cleaner, greener world, contributing to a collective reduction of 114,953,188kWh. This collective effort is equivalent to erasing 80,711 tCO2e of carbon emissions. Moreover, the aggregated cost savings resulting from energy efficiency management amounted to a total of RM50,537,412. We have established climate-related targets as milestones in realising our net zero aspiration: by 2025, with accelerated RE investment by 2050 8.3GW* RE capacity by 2035 and Net Zero Emissions by 2050, compared to base year 2020 35% Reduction of Scope 1 emissions intensity by 2035 and 100% by 2050, compared to base year 2020 50% Reduction of coal capacity of our total revenue starting in 2021 25% Revenue from coal generation plants does not exceed * for assets under | [
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benefits. T ogether, they have made substantial strides towards a cleaner, greener world, contributing to a collective reduction of 114,953,188kWh. This collective effort is equivalent to erasing 80,711 tCO2e of carbon emissions. Moreover, the aggregated cost savings resulting from energy efficiency management amounted to a total of RM50,537,412. We have established climate-related targets as milestones in realising our net zero aspiration: by 2025, with accelerated RE investment by 2050 8.3GW* RE capacity by 2035 and Net Zero Emissions by 2050, compared to base year 2020 35% Reduction of Scope 1 emissions intensity by 2035 and 100% by 2050, compared to base year 2020 50% Reduction of coal capacity of our total revenue starting in 2021 25% Revenue from coal generation plants does not exceed * for assets under operation/construction/development.TNB is exploring carbon offsetting for the remaining hard-to-abate emissions with nature-based carbon trading options. This solution is still at the development stage as we strive to implement carbon reduction initiatives first and aggressively invest in promoting RE options and innovative technological solutions before pursuing the carbon trading market option. In 2023, TNB embarked on exploring the feasibility of CCS through a joint study with PETRONAS to capture, transport and store carbon deep underground in geological formations. We continue to work with industry partners, academic institutions and government agencies to accelerate our ET Plan and achieve our milestones towards Net Zero by 2050. Nature-Based Solution Through Tree-planting Programme In2023,wecontinuedourtree-plantinginitiativethroughtheMyBrighterGreenProgrammetocommemorateTNB’s74th anniversary.ThisinitiativewasundertakenacrossTNBGroup,throughwhichweplanted6%moreofthetargeted74,000treesat42designatedareasacrossMalaysia(equivalentto842.28tCO2ecarbonsequestered). Adopting Carbon Capture Technologies Exploring Carbon Market Trading OUR PERFORMANCE SUSTAINABILITY DISCLOSURES ON MATERIAL MATTERS Sustaining | [
77
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assets under operation/construction/development.TNB is exploring carbon offsetting for the remaining hard-to-abate emissions with nature-based carbon trading options. This solution is still at the development stage as we strive to implement carbon reduction initiatives first and aggressively invest in promoting RE options and innovative technological solutions before pursuing the carbon trading market option. In 2023, TNB embarked on exploring the feasibility of CCS through a joint study with PETRONAS to capture, transport and store carbon deep underground in geological formations. We continue to work with industry partners, academic institutions and government agencies to accelerate our ET Plan and achieve our milestones towards Net Zero by 2050. Nature-Based Solution Through Tree-planting Programme In2023,wecontinuedourtree-plantinginitiativethroughtheMyBrighterGreenProgrammetocommemorateTNB’s74th anniversary.ThisinitiativewasundertakenacrossTNBGroup,throughwhichweplanted6%moreofthetargeted74,000treesat42designatedareasacrossMalaysia(equivalentto842.28tCO2ecarbonsequestered). Adopting Carbon Capture Technologies Exploring Carbon Market Trading OUR PERFORMANCE SUSTAINABILITY DISCLOSURES ON MATERIAL MATTERS Sustaining PowerPlant Efficiency Managing GHG Emissions from Substations Improving Energy Efficiency in Our TNB Office Buildings Energy Efficiency through Greater Customer Empowerment Enhance Operational Efficiency Across the Value Chain We aim to lower our sulphur hexafluoride (SF6) fugitive emissions from our substations through recycling at our SF6 Gas Recycling and Reconditioning Centre and reusing the gas in these assets to promote a circular economy. In 2023, a campaign called “Drip by Drip, Watt by Watt” was launched by the TNB Global Business Solutions (TGBS) Division with the aim of promoting energy efficiency by reducing electricity and water consumption and involving 109 TNB-owned offices. Since the campaign’s start in July 2023, the usage of electricity and water has been captured and monitored | [
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OUR PERFORMANCE SUSTAINABILITY DISCLOSURES ON MATERIAL MATTERS Sustaining PowerPlant Efficiency Managing GHG Emissions from Substations Improving Energy Efficiency in Our TNB Office Buildings Energy Efficiency through Greater Customer Empowerment Enhance Operational Efficiency Across the Value Chain We aim to lower our sulphur hexafluoride (SF6) fugitive emissions from our substations through recycling at our SF6 Gas Recycling and Reconditioning Centre and reusing the gas in these assets to promote a circular economy. In 2023, a campaign called “Drip by Drip, Watt by Watt” was launched by the TNB Global Business Solutions (TGBS) Division with the aim of promoting energy efficiency by reducing electricity and water consumption and involving 109 TNB-owned offices. Since the campaign’s start in July 2023, the usage of electricity and water has been captured and monitored monthly.As at 31 December 2023, our total electricity consumption reduction was 870,063kWh, which translated to a GHG Scope 2 emissions reduction estimated at 659 tCO2e. TENAGA NASIONAL BERHAD Integrated Annual Report 2023 76 In 2023, we assessed our Scope 3 indirect emissions under Categories 6 (Business Travel) and 7 (Employee Commuting), focusing on our operations in Peninsular Malaysia. Leveraging current data availability and the capacity of TNB’s internal monitoring systems, we employed a distance-travelled-based methodology for reporting GHG Scope 3 emissions in Categories 6 (Business Travel) and 7 (Employee Commuting). This approach was aligned with the GHG Protocol Scope 3 Calculation Guidance (2013). No Metric Bursa Ind. Unit 2021 2022 2023 Targets Energy Consumption 1 T otal energy consumption* C4 (a) GJ 840,944 MWh 863,463 MWh 442,044,404 Started in FY2023 as baseline Energyconsumptionintensity-GJ/MWh--6.72Energyintensitymaintained at<6 GHG Emissions 2 Scope 1 GHG Emissions C11 (a) mil tCO2e 39.77 38.58 38.92 38.62 mil tCO2e - 1% reduction from base year 2020 3 Scope 2 GHG Emissions C11 (b) mil tCO2e 0.28 0.32 0.39 0.218 mil tCO2e - 1% | [
77,
78
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and 7 (Employee Commuting), focusing on our operations in Peninsular Malaysia. Leveraging current data availability and the capacity of TNB’s internal monitoring systems, we employed a distance-travelled-based methodology for reporting GHG Scope 3 emissions in Categories 6 (Business Travel) and 7 (Employee Commuting). This approach was aligned with the GHG Protocol Scope 3 Calculation Guidance (2013). No Metric Bursa Ind. Unit 2021 2022 2023 Targets Energy Consumption 1 T otal energy consumption* C4 (a) GJ 840,944 MWh 863,463 MWh 442,044,404 Started in FY2023 as baseline Energyconsumptionintensity-GJ/MWh--6.72Energyintensitymaintained at<6 GHG Emissions 2 Scope 1 GHG Emissions C11 (a) mil tCO2e 39.77 38.58 38.92 38.62 mil tCO2e - 1% reduction from base year 2020 3 Scope 2 GHG Emissions C11 (b) mil tCO2e 0.28 0.32 0.39 0.218 mil tCO2e - 1% reductionfrom base year 2020. 4 Scope 3 Category 6: Business Travel C11 (c) tCO2e - - 36,853.49 Started in FY2023 as baseline. 5 Scope 3 Category 7: Employee Commuting C11 (c) tCO2e - - 63,027.75 Started in FY2023 as baseline. 6 Scope 1 Emission Intensity - tCO2e/MWh 0.54 0.5488 0.5465 5% reduction compared to baseline of FY2020. * Past years’ data has been reported according to the amount of energy consumption at TNB buildings (MWh). FY2023 data has been reported to align with GRI 302-1: Energy consumption within the organisation, which utilised the formula: Total energy consumption within the organisation = (Non-renewable fuel + Renewable fuel + Electricity purchased for consumption + Hydro & Solar power generation) - Electricity sold Energy Intensity = Total Energy Consumption (GJ)/Electricity Sold (MWh). Our carbon management performance is linked to GHG emissions that are calculated in alignment with the following guidelines and methodologies: The GHG emissions methodologies applied were the 2006 IPCC Guidelines for National Greenhouse Gas Inventories, GHG Protocol and Clean Development Mechanism (CDM) 1 The consolidation of data was based on an equity share approach 2 The | [
78
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* Past years’ data has been reported according to the amount of energy consumption at TNB buildings (MWh). FY2023 data has been reported to align with GRI 302-1: Energy consumption within the organisation, which utilised the formula: Total energy consumption within the organisation = (Non-renewable fuel + Renewable fuel + Electricity purchased for consumption + Hydro & Solar power generation) - Electricity sold Energy Intensity = Total Energy Consumption (GJ)/Electricity Sold (MWh). Our carbon management performance is linked to GHG emissions that are calculated in alignment with the following guidelines and methodologies: The GHG emissions methodologies applied were the 2006 IPCC Guidelines for National Greenhouse Gas Inventories, GHG Protocol and Clean Development Mechanism (CDM) 1 The consolidation of data was based on an equity share approach 2 The GHGemissions were assessed annually for TNB operations in Peninsular Malaysia only 3 SUSTAINABILITY DISCLOSURES ON MATERIAL MATTERS SUSTAINABILITY STATEMENT Sec 3 77 We are committed to providing secure and reliable electricity to the nation while balancing the energy trilemma of energy security, affordability and sustainability. We work towards diversifying fuel sources, including from renewable sources such as hydro and solar, as we reduce dependency on imported coal. To ensure reliable energy with higher RE penetration to the grid, investments to strengthen, modernise and digitalise the grid and network infrastructure are ongoing to enable greater grid flexibility and regional interconnectivity. MM 4 Reliable Energy and Fair Tariff In 2023, we maintained world-class grid performance with System Minutes (Transmission) of 0.48 minutes and SAIDI (Distribution) of 46.10 minutes. This was achieved with the implementation of the ISO 55001 Asset Management System, a systematic and structured approach to ensure optimum asset performance throughout the life cycle, such as risk-based preventive maintenance leveraging data analytics. Approximately RM6.0 billion was | [
78,
79
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energy trilemma of energy security, affordability and sustainability. We work towards diversifying fuel sources, including from renewable sources such as hydro and solar, as we reduce dependency on imported coal. To ensure reliable energy with higher RE penetration to the grid, investments to strengthen, modernise and digitalise the grid and network infrastructure are ongoing to enable greater grid flexibility and regional interconnectivity. MM 4 Reliable Energy and Fair Tariff In 2023, we maintained world-class grid performance with System Minutes (Transmission) of 0.48 minutes and SAIDI (Distribution) of 46.10 minutes. This was achieved with the implementation of the ISO 55001 Asset Management System, a systematic and structured approach to ensure optimum asset performance throughout the life cycle, such as risk-based preventive maintenance leveraging data analytics. Approximately RM6.0 billion was investedin 2023 to strengthen the grid and ensure the reliability of energy supply. Our Business Continuity Management (BCM) practices enable a prompt and coordinated response to a crisis, as well as the continuity of essential activities. Annual BCM drills across business entities, in collaboration with external stakeholders such as Agensi Bencana Negara Malaysia (NADMA) and Majlis Keselamatan Negara (MKN), are conducted to test our crisis response’s effectiveness. For example, in 2023, specific business continuity plans were implemented that ensured continuous and reliable supply of electricity during the state elections and the Ensuring Reliable Supply For the country’s economic growth and to address socioeconomic challenges towards becoming a developed nation, the Incentive-Based Regulation (IBR) model continues to be upheld together with the regulator, ensuring fair and transparent tariff determination. Langkawi International Maritime and Aerospace Exhibition (LIMA). Our BCM was also tested during the monsoon season to ensure public safety and protect our assets for safe and prompt restoration of electricity | [
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the continuity of essential activities. Annual BCM drills across business entities, in collaboration with external stakeholders such as Agensi Bencana Negara Malaysia (NADMA) and Majlis Keselamatan Negara (MKN), are conducted to test our crisis response’s effectiveness. For example, in 2023, specific business continuity plans were implemented that ensured continuous and reliable supply of electricity during the state elections and the Ensuring Reliable Supply For the country’s economic growth and to address socioeconomic challenges towards becoming a developed nation, the Incentive-Based Regulation (IBR) model continues to be upheld together with the regulator, ensuring fair and transparent tariff determination. Langkawi International Maritime and Aerospace Exhibition (LIMA). Our BCM was also tested during the monsoon season to ensure public safety and protect our assets for safe and prompt restoration of electricity supply.In balancing the energy trilemma in the country, the Generation Development Plan has been developed based on the guiding principle of optimum fuel mix to ensure optimum power security by providing adequate diversification of fuel and resources. TNB’s varied generation fuel mix decreases the risk of dependency on a single fuel source and increases energy supply reliability. We work closely with the Ministry of Energy Transition and Water Transformation (PETRA) and the Energy Commission in developing the Peninsular Malaysia Generation Development Plan. Through the Planning and Implementation Committee for Electricity Supply and Tariff, an optimised generation fuel mix for Peninsular Malaysia is determined for secure, affordable and sustainable electricity supply. MANAGEMENT APPROACH SUSTAINABILITY DISCLOSURES ON MATERIAL MATTERS TENAGA NASIONAL BERHAD Integrated Annual Report 2023 78 The electricity tariff structure is governed by the Energy Commission based on the IBR framework with built-in incentives to improve our efficiency and for greater tariff transparency to our customers. We are | [
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by providing adequate diversification of fuel and resources. TNB’s varied generation fuel mix decreases the risk of dependency on a single fuel source and increases energy supply reliability. We work closely with the Ministry of Energy Transition and Water Transformation (PETRA) and the Energy Commission in developing the Peninsular Malaysia Generation Development Plan. Through the Planning and Implementation Committee for Electricity Supply and Tariff, an optimised generation fuel mix for Peninsular Malaysia is determined for secure, affordable and sustainable electricity supply. MANAGEMENT APPROACH SUSTAINABILITY DISCLOSURES ON MATERIAL MATTERS TENAGA NASIONAL BERHAD Integrated Annual Report 2023 78 The electricity tariff structure is governed by the Energy Commission based on the IBR framework with built-in incentives to improve our efficiency and for greater tariff transparency to our customers. We are protectedagainst uncontrollable fuel costs with the effective implementation of the Imbalance Cost Pass Through (ICPT) mechanism. The mechanism and cost components in the electricity value chain are described below: We continue to regularly engage with regulatory stakeholders. Testament to our effective engagement are the Regulatory Relationship Strength Index (RRSI) scores that measure stakeholders’ trust in TNB. In 2023, we continued to implement the strategies and initiatives in Regulatory Period 3 (RP3), which spans from 2021 to 2024. We are committed to safeguarding this regime through the next RP with additional strategies to accelerate the nation’s ET journey. Fair and Transparent Tariff Determination Bolstering Regulatory Engagement And remaining are Independent Power Producers (IPP) Interconnection Malaysia - Thailand: 380MW Malaysia - Singapore: 2 x 550 MVA Substations: 87,947 units Coal 58.58% Hydro 4.52% Gas 35.08% Solar 1.61% Others 0.22% Peninsular Malaysia generation mix: 54% TNB market share in Peninsular Malaysia (Installed capacity): 26,095km Length of domestic transmission network: 485 units | [
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continue to regularly engage with regulatory stakeholders. Testament to our effective engagement are the Regulatory Relationship Strength Index (RRSI) scores that measure stakeholders’ trust in TNB. In 2023, we continued to implement the strategies and initiatives in Regulatory Period 3 (RP3), which spans from 2021 to 2024. We are committed to safeguarding this regime through the next RP with additional strategies to accelerate the nation’s ET journey. Fair and Transparent Tariff Determination Bolstering Regulatory Engagement And remaining are Independent Power Producers (IPP) Interconnection Malaysia - Thailand: 380MW Malaysia - Singapore: 2 x 550 MVA Substations: 87,947 units Coal 58.58% Hydro 4.52% Gas 35.08% Solar 1.61% Others 0.22% Peninsular Malaysia generation mix: 54% TNB market share in Peninsular Malaysia (Installed capacity): 26,095km Length of domestic transmission network: 485 units Substations:741,764km Length of domestic distribution network: 10,161,957 customers Total No. of customers in Peninsular Malaysia: 122,698.8GWh Units sold: 340.7MWp Rooftop solar: Fuel Grid Generation Distribution Network Retail None of the Bursa 22 indicators relate to MM4. No Metric Bursa Ind. Unit 2021 2022 2023 Targets 1 SAIDI - Minutes 45.25 45.06 46.10 < 50.0 2 System Minutes - Minutes 0.09 0.17 0.48 < 2.0 3 Regulatory Relationship Strength Index (RRSI) - % 87% 85% 92% > 87% OUR PERFORMANCE SUSTAINABILITY DISCLOSURES ON MATERIAL MATTERS SUSTAINABILITY STATEMENT Sec 3 79 Safeguarding the lives of both our employees and contractors through robust occupational safety and health systems as well as best practices is one of our top priorities. We strongly advocate and enforce stringent safety standards to prevent the occurrence of work-related injuries and illnesses to ensure the safety and long-term well-being of our workforce. We focus on stringent safety performance and continuous efforts to elevate our safety culture to prevent the loss of lives and ensure that our people are well cared for while working at TNB. MM 5 | [
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45.06 46.10 < 50.0 2 System Minutes - Minutes 0.09 0.17 0.48 < 2.0 3 Regulatory Relationship Strength Index (RRSI) - % 87% 85% 92% > 87% OUR PERFORMANCE SUSTAINABILITY DISCLOSURES ON MATERIAL MATTERS SUSTAINABILITY STATEMENT Sec 3 79 Safeguarding the lives of both our employees and contractors through robust occupational safety and health systems as well as best practices is one of our top priorities. We strongly advocate and enforce stringent safety standards to prevent the occurrence of work-related injuries and illnesses to ensure the safety and long-term well-being of our workforce. We focus on stringent safety performance and continuous efforts to elevate our safety culture to prevent the loss of lives and ensure that our people are well cared for while working at TNB. MM 5 Safety,Health and Well-being We are guided by the TNB Occupational Safety and Health (OSH) Policy. Our TNB OSH Policy, among others, emphasises our commitment to complying with all applicable acts, regulations and other requirements, including the Occupational Safety and Health Act 1994, Electricity Supply Act 1990, Factory and Machinery Act 1967 and Fire Services Act 1988, as well as licence conditions as regulated by the Energy Commission. The TNB OSH Policy is implemented through our Health, Safety and Environment Management System (HSEMS), which is cascaded across the Group. Annual HSE Corporate Audits are conducted to measure compliance and provide assurance. We have implemented six (6) Life Saving Rules (LSR) with the primary objective of preventing serious accidents that could result in fatalities among employees and contractors. In 2023, the LSR consequence management process was enhanced with the inclusion of human factor assessment. Health, Safety and Environmental Management System (HSEMS) Life Saving Rules We aspire to achieve zero accidents by developing a generative Health, Safety and Environment (HSE) culture. We strongly advocate and implement rigorous safety standards to achieve our target of zero fatalities at the | [
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well as licence conditions as regulated by the Energy Commission. The TNB OSH Policy is implemented through our Health, Safety and Environment Management System (HSEMS), which is cascaded across the Group. Annual HSE Corporate Audits are conducted to measure compliance and provide assurance. We have implemented six (6) Life Saving Rules (LSR) with the primary objective of preventing serious accidents that could result in fatalities among employees and contractors. In 2023, the LSR consequence management process was enhanced with the inclusion of human factor assessment. Health, Safety and Environmental Management System (HSEMS) Life Saving Rules We aspire to achieve zero accidents by developing a generative Health, Safety and Environment (HSE) culture. We strongly advocate and implement rigorous safety standards to achieve our target of zero fatalities at the workplaceand to maintain our Lost-Time Injury Frequency Rate (LTIFR) below 1.0. LSR 1: Isolate, earth and test before touch LSR 2: Valid permit to work mandatory LSR 3: Wear Arc Flash Suit when switching Core Rules LSR 4: Use fall protection LSR 5: Obtain authorisation before entering confined space LSR 6: Caution. Suspended load Supplementary Rules MANAGEMENT APPROACH SUSTAINABILITY DISCLOSURES ON MATERIAL MATTERS TENAGA NASIONAL BERHAD Integrated Annual Report 2023 80 We uphold a steadfast dedication to employee development in the area of health and safety practices and culture. In 2023, a total of 154,204 hours of health- and safety-related training for 14,014 employees were completed - a consistent increase from 2021 - to ensure our workforce is equipped with the necessary health and safety skills and knowledge. Health and Safety Training Health and Safety Training Hours 2023 15,4204 2022 12,6165 2021 6,9016 The Tenaga Safety Culture programme aims to inculcate safety as an integral part of everyday working culture, transforming it from a mere compliance activity. The programme is rooted in our four (4) core behaviours: “Assess”, “Comply”, “Intervene” | [
81,
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Suspended load Supplementary Rules MANAGEMENT APPROACH SUSTAINABILITY DISCLOSURES ON MATERIAL MATTERS TENAGA NASIONAL BERHAD Integrated Annual Report 2023 80 We uphold a steadfast dedication to employee development in the area of health and safety practices and culture. In 2023, a total of 154,204 hours of health- and safety-related training for 14,014 employees were completed - a consistent increase from 2021 - to ensure our workforce is equipped with the necessary health and safety skills and knowledge. Health and Safety Training Health and Safety Training Hours 2023 15,4204 2022 12,6165 2021 6,9016 The Tenaga Safety Culture programme aims to inculcate safety as an integral part of everyday working culture, transforming it from a mere compliance activity. The programme is rooted in our four (4) core behaviours: “Assess”, “Comply”, “Intervene” and“Actively Caring”. Various initiatives have been rolled out to foster these core behaviours among all employees. Notably, a holistic approach, including spiritual considerations, has been embraced to align good safety practices with relevant religious teachings. We continue to implement the Nampak, Dengar & Rasa Selamat (NDRS) programme to reinforce a strong HSE culture among all employees. The NDRS programme encourages employees to be sensitive to their surroundings, evaluate potential health and safety risks, comply with HSE requirements, and take proactive action to prevent risks from materialising. The NDRS framework focuses on three (3) elements - engineering, education and enforcement - and is supported by a consequence management process that rewards positive behaviour, encourages good practices and addresses non-compliance appropriately. Tenaga Safety Culture In 2023, the TNB Stop Work Policy and Intervensi Stop Work (ISW) guidelines were fully implemented. These authorise employees and contractors to perform stop work intervention upon encountering any unsafe conditions or observing unsafe acts at the workplace. We continue to prioritise occupational health | [
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implement the Nampak, Dengar & Rasa Selamat (NDRS) programme to reinforce a strong HSE culture among all employees. The NDRS programme encourages employees to be sensitive to their surroundings, evaluate potential health and safety risks, comply with HSE requirements, and take proactive action to prevent risks from materialising. The NDRS framework focuses on three (3) elements - engineering, education and enforcement - and is supported by a consequence management process that rewards positive behaviour, encourages good practices and addresses non-compliance appropriately. Tenaga Safety Culture In 2023, the TNB Stop Work Policy and Intervensi Stop Work (ISW) guidelines were fully implemented. These authorise employees and contractors to perform stop work intervention upon encountering any unsafe conditions or observing unsafe acts at the workplace. We continue to prioritise occupational health (OH)programmes that focus on Noise, Ergonomic and Chemical Management. In 2023, TNB actively participated in the Department of Occupational Safety and Health’s Systematic OH Enhancement Level Programme to drive occupational health compliance in our business operations. This programme elevates occupational health among our employees. In 2023, the number of instances of occupational diseases reduced to ten (10) confirmed cases. Stop Work Intervention Occupational Health No. of Occupational Disease 2023 10 2022 17 2021 8 Best HSE practices are recognised annually with awards to business operations and individuals who have instilled a rigorous safety culture. In 2023, 11 business operations and 45 individuals were awarded. The biennial TNB safety culture assessment was conducted using the “Hearts and Minds safety culture toolkit” methodology of the Energy Institute in the United Kingdom and showcased the progression of our safety culture to “Proactive”, from a score of 4.02 in 2021 to 4.16 in 2023. SUSTAINABILITY DISCLOSURES ON MATERIAL MATTERS SUSTAINABILITY STATEMENT Sec 3 81 In 2023, there were zero fatalities related to | [
82,
83
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health among our employees. In 2023, the number of instances of occupational diseases reduced to ten (10) confirmed cases. Stop Work Intervention Occupational Health No. of Occupational Disease 2023 10 2022 17 2021 8 Best HSE practices are recognised annually with awards to business operations and individuals who have instilled a rigorous safety culture. In 2023, 11 business operations and 45 individuals were awarded. The biennial TNB safety culture assessment was conducted using the “Hearts and Minds safety culture toolkit” methodology of the Energy Institute in the United Kingdom and showcased the progression of our safety culture to “Proactive”, from a score of 4.02 in 2021 to 4.16 in 2023. SUSTAINABILITY DISCLOSURES ON MATERIAL MATTERS SUSTAINABILITY STATEMENT Sec 3 81 In 2023, there were zero fatalities related to electricalaccidents as compared to 2022 and 2021. However, we regretfully recorded four (4) non-electrical accident fatalities involving three (3) employees and one contractor resulting from motor vehicle accidents and hornet stings. We treat each incident with the utmost attention with thorough investigations and detailed analysis for corrective and preventive interventions at operations, Management and Board levels. Following a fatality, immediate Stand Downs are implemented across the Group, led by Management, to alert our employees and contractors to prevent an occurrence of a similar nature. Incident Alert bulletins are disseminated to all employees to share immediate precautionary measures, while Iktibar Insiden bulletins are issued to share valuable lessons learnt from these unfortunate accidents. Our LTIFR demonstrated a substantial 33% reduction in 2023 (L TIFR = 0.74) compared to 2021 (L TIFR = 1.03), a consistent improvement since 2018. This signified that there was less time lost resulting from work-related injuries. Health and Safety Performance We leverage digitalisation to manage and centralise HSE data with the progressive rollout of modules for the holistic implementation of our | [
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corrective and preventive interventions at operations, Management and Board levels. Following a fatality, immediate Stand Downs are implemented across the Group, led by Management, to alert our employees and contractors to prevent an occurrence of a similar nature. Incident Alert bulletins are disseminated to all employees to share immediate precautionary measures, while Iktibar Insiden bulletins are issued to share valuable lessons learnt from these unfortunate accidents. Our LTIFR demonstrated a substantial 33% reduction in 2023 (L TIFR = 0.74) compared to 2021 (L TIFR = 1.03), a consistent improvement since 2018. This signified that there was less time lost resulting from work-related injuries. Health and Safety Performance We leverage digitalisation to manage and centralise HSE data with the progressive rollout of modules for the holistic implementation of our eHSEonline system. The TNB Safety Information System captures reports of incidents and near misses, and incidents are investigated to identify corrective and preventive actions to prevent recurrence. The HSE Wallet mobile application enables employees to record potential incidents, stop work intervention occurrences and good safety and health practices across the Group. These digitalised platforms further inculcate our TNB Safety Culture. Digitalisation as an Enabler We place high importance on employee wellness. The TNB T otal Wellness Programme aims to educate and influence employees towards a healthy lifestyle and work-life balance. The “Vibrant Living - Healthier. T ogether” initiative focuses on six (6) scopes, which are a healthy diet, no smoking/vaping, leading an active lifestyle, weight management, yearly basic health screening and mental well-being. “Wellness Wednesday” health talks and awareness sessions are conducted online weekly, and open to all employees and retirees to increase awareness on common health issues and encourage healthier habits. Three (3) Klinik TNB, located in TNB Platinum, Bangsar, DuaSentral, Kuala Lumpur and | [
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incidents, stop work intervention occurrences and good safety and health practices across the Group. These digitalised platforms further inculcate our TNB Safety Culture. Digitalisation as an Enabler We place high importance on employee wellness. The TNB T otal Wellness Programme aims to educate and influence employees towards a healthy lifestyle and work-life balance. The “Vibrant Living - Healthier. T ogether” initiative focuses on six (6) scopes, which are a healthy diet, no smoking/vaping, leading an active lifestyle, weight management, yearly basic health screening and mental well-being. “Wellness Wednesday” health talks and awareness sessions are conducted online weekly, and open to all employees and retirees to increase awareness on common health issues and encourage healthier habits. Three (3) Klinik TNB, located in TNB Platinum, Bangsar, DuaSentral, Kuala Lumpur and Janamanjung,Perak, have been operationalised to provide safe, effective and reliable medical care to our members (employees, retirees and their respective dependents). 1,276 panel hospitals and clinics are also available nationwide for easy accessibility to essential medical treatment and healthcare. In 2023, a new initiative, namely the Medication Delivery Service, was introduced to provide our members with a safe, reliable and cost-effective supply of long-term chronic medications through the Klinik TNB. In 2023, a total of 18,922 medication packages were delivered throughout Peninsular Malaysia. Total Wellness LTIFR Trending from 2021 to 2023 2023 0.74 2022 0.82 2021 1.03 Note: Total man-hours do not take into account paid vacations, paid sick leave and state public holidays. No Metric Bursa Ind. Unit 2021 2022 2023 Targets Health and Safety 1 Number of work- related fatalities C5(a) Number 8 2 4 Zero fatalities Employees 2 0 3 Contractors 6 2 1 2 Lost time incident rate* C5(b) Per million man- hours 1.03 0.82 0.74 < 1.0 3 Number of employees trained on health and safety standards** C5(c) Number 5,943 18,986 14,014 20% increase in 2024 | [
83
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our members with a safe, reliable and cost-effective supply of long-term chronic medications through the Klinik TNB. In 2023, a total of 18,922 medication packages were delivered throughout Peninsular Malaysia. Total Wellness LTIFR Trending from 2021 to 2023 2023 0.74 2022 0.82 2021 1.03 Note: Total man-hours do not take into account paid vacations, paid sick leave and state public holidays. No Metric Bursa Ind. Unit 2021 2022 2023 Targets Health and Safety 1 Number of work- related fatalities C5(a) Number 8 2 4 Zero fatalities Employees 2 0 3 Contractors 6 2 1 2 Lost time incident rate* C5(b) Per million man- hours 1.03 0.82 0.74 < 1.0 3 Number of employees trained on health and safety standards** C5(c) Number 5,943 18,986 14,014 20% increase in 2024 from2023 * Revised methodology for LTIR calculation to align with the GRI 403-9 definition. ** FY2023 data has been reported based on Health and Safety training categories. Past years’ data has been reported for Health, Safety and Environment training categories. OUR PERFORMANCE SUSTAINABILITY DISCLOSURES ON MATERIAL MATTERS TENAGA NASIONAL BERHAD Integrated Annual Report 2023 82 Beyond carbon dioxide (CO2), the combustion of fossil fuels may yield other pollutants such as carbon monoxide (CO), nitrogen dioxide (NO2), sulfur dioxide (SO2) and particulate matter (PM) that potentially have long-term impacts on both the environment and health. We vigilantly monitor and curtail emissions of SO2, NO2, CO and PM in accordance with the Environmental Quality (Clean Air) Regulation (CAR) 2014. Annual declaration of toxic emissions is submitted to the Department of Environment and any deviation is reported within 24 hours with rectification measures. We leverage a range of advanced technologies and practices to optimise fuel mix and maintain the effectiveness of emissions control facilities, such as: Management of Toxic Emissions In 2023, we enhanced our TNB Environmental Policy from compliance-based towards meeting our sustainability goals. The revised policy addresses gaps | [
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