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*Our Platform for Hosts* |
We built our platform to seamlessly onboard new Hosts, especially those |
who previously had not considered hosting. We partner with Hosts |
throughout the process of setting up their listing and provide them with |
a robust suite of tools to successfully manage their listings, including |
scheduling, merchandising, integrated payments, community support, Host |
protections, pricing guidance, and feedback from reviews. In November |
2022, we launched Airbnb Setup, which is a new way to easily list a |
home, with free one-to-one guidance from a Superhost Ambassador. |
We count the number of Hosts on our platform based on the number of |
users with available listings, defined as accommodations and experiences |
that are viewable on our platform (excluding HotelTonight), as of a |
certain date. We consider a listing of a home or an experience to be an |
\"active listing\" if it is viewable on Airbnb and has been previously |
booked at least once on Airbnb (excluding HotelTonight). In July 2022, |
all of our mainland Chinese listings were taken down as part of our |
decision to close the domestic business in China and instead focus on |
the outbound China business. As of December 31, 2022, we had 6.6 million |
active listings globally. |
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*Our Platform for Guests* |
Our website and mobile apps provide our guests with an engaging way to |
explore a wide variety of unique homes and experiences and an easy way |
to book them. To better meet the needs of our guests in 2022, we |
launched a new way to search on Airbnb designed around Airbnb |
Categories, with over 60 new categories that organize homes based on |
their style, location, or proximity to a travel activity. In June 2022, |
we also launched travel insurance for guests to provide guests in |
certain jurisdictions with the option to insure guest reservations |
against certain risks associated with their bookings. |
Our System of Trust |
The system for trust that we have designed includes the following |
components: Host and guest reviews, account protection, risk scoring, |
secure payments, a nondiscrimination policy, watchlist and background |
checks in certain jurisdictions, cleanliness, fraud and scam prevention, |
insurance and similar protections, booking restrictions, an urgent |
safety line, a 24/7 neighborhood support line, and a guest refund |
policy. |
We offer top-to-bottom protection for our Hosts through AirCover for |
Hosts, which we expanded in November 2022. AirCover for Hosts includes, |
among other features, guest property damage protection of up to \$3 |
million per stay, liability coverage to Hosts of up to \$1 million per |
occurrence in the event of third-party claims of personal injury or |
property damage, deep cleaning protection, and pet damage protection. |
In addition to AirCover for Hosts, we introduced AirCover for guests in |
May 2022. AirCover for guests provides guests with a booking protection |
guarantee, a check-in guarantee, a "et-what-you-booked"guarantee, and a |
24-hour safety support line. |
We have new initiatives under development and will continue to create |
additional features to strengthen the trust and safety on our platform. |
Our Technology |
Our technology platform powers our two-sided marketplace and enables our |
global network of Hosts and guests. As of December 1, 2022, we had more |
than 1,900 engineers within our product development organization. Given |
the nature of the business, our technology platform has broad and |
complex requirements: |
•*Support of global payments*. It supports global payment capabilities; |
multilingual, real-time, community safety and support; city-specific |
regulatory support; and sophisticated anti-fraud and |
anti-money-laundering measures. |
•*Delivery of deep business insights*. It delivers deep business |
intelligence insights to manage our marketplace, including pricing |
insights and occupancy optimization for our Hosts. |
•*Incorporation of sophisticated machine learning*. It incorporates |
sophisticated machine learning to power key areas, from fraud detection, |
to enabling customized and real-time community support. |
•*Operation of a microservices architecture*. We operate a microservices |
architecture and are evolving our foundational components to enable us |
to move rapidly in response to evolving customer needs without |
sacrificing correctness or stability. |
As we continue to evolve our foundational technology, we are focused on |
the following broad capabilities: |
•Data management systems that continue to support user privacy, |
analytics, machine learning, and business insights. |
•Service reliability leading to best-in-class performance centered on |
availability, latency, disaster recovery and business continuity, |
security, testability, observability, operability, and agility. |
•Cloud support focusing on robust capabilities for granular attribution |
and usage patterns to realize efficiency gains. |