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{ "turn_id": [ "insurance_200_000", "insurance_200_001", "insurance_200_002", "insurance_200_003", "insurance_200_004", "insurance_200_005", "insurance_200_006", "insurance_200_007", "insurance_200_008", "insurance_200_009", "insurance_200_010", "insurance_200_011", "insurance_200_012", "insurance_200_013", "insurance_200_014", "insurance_200_015", "insurance_200_016", "insurance_200_017", "insurance_200_018", "insurance_200_019", "insurance_200_020", "insurance_200_021", "insurance_200_022", "insurance_200_023", "insurance_200_024", "insurance_200_025", "insurance_200_026", "insurance_200_027", "insurance_200_028", "insurance_200_029", "insurance_200_030", "insurance_200_031", "insurance_200_032", "insurance_200_033", "insurance_200_034", "insurance_200_035", "insurance_200_036", "insurance_200_037", "insurance_200_038", "insurance_200_039", "insurance_200_040", "insurance_200_041", "insurance_200_042", "insurance_200_043", "insurance_200_044", "insurance_200_045", "insurance_200_046", "insurance_200_047", "insurance_200_048", "insurance_200_049", "insurance_200_050", "insurance_200_051", "insurance_200_052", "insurance_200_053", "insurance_200_054", "insurance_200_055", "insurance_200_056", "insurance_200_057", "insurance_200_058", "insurance_200_059", "insurance_200_060", "insurance_200_061", "insurance_200_062", "insurance_200_063", "insurance_200_064", "insurance_200_065", "insurance_200_066", "insurance_200_067", "insurance_200_068", "insurance_200_069", "insurance_200_070", "insurance_200_071", "insurance_200_072", "insurance_200_073", "insurance_200_074", "insurance_200_075", "insurance_200_076", "insurance_200_077", "insurance_200_078", "insurance_200_079", "insurance_200_080", "insurance_200_081", "insurance_200_082", "insurance_200_083", "insurance_200_084", "insurance_200_085", "insurance_200_086", "insurance_200_087", "insurance_200_088", "insurance_200_089", "insurance_200_090", "insurance_200_091", "insurance_200_092", "insurance_200_093", "insurance_200_094", "insurance_200_095", "insurance_200_096", "insurance_200_097" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Good afternoon Rivertown Insurance, this is Carly speaking, how can I help you?", "Hello, I want to reset my online account password.", "Okay, yes I can help you. may I get your first name and your last name please?", "yep.", "That's good.", "one moment.", "That's no problem, I understand.", "let my glasses.", "take your time sir.", "Okay, you ready?", "Yes sir, go ahead.", "my name is Charles Edward.", "Thank you Charles Edward, just to confirm is Edwards spelled E.d.w.a.r.d.s.?", "#oh gosh it is Edward.", "Okay Sir.", "That's fine.", "To reset your password could you provide me your policy number?", "just a minute. let me look for it.", "That's no problem.", "Three four two five one one two five six.", "Okay, let me repeat that back to you, Three four two five one two five six?", "You missed a one.", "-oh one more time please.", "Three four two five one one two five six.", "Okay, mister Edward i got it now.", ". No problem.", "Alright. Could I get your old password?", "Sure.", "Take your time.", "Twenty two four oh one two two.", "-oh very good. Okay, let me go ahead and update your old password quick, give me one second.", "sure.", "Okay. may I get the new password to reset your online account?", "#huh, just a moment.", "okay.", "yeah, the new code is five six four four right two nine.", "Alright. just for confirmation, five six four four right nine.", "sorry, you missed a two.", "#oh gosh let me repeat it five six four four right two nine.", "#huh that's correct.", "Please confirm the reset password?", "Yes, I confirm to reset my online account password.", "That's no problem mister Edward.", "That's great.", "Alright. Before I proceed to reset your password may I know the reason why you are resetting?", "it is, it just I found another user.", "Thank you for the info, sir. Would you mind telling is who the user is?", "Eh, can we just go ahead and reset the password? I.... don't have time to explain that much.", "just give me a minute.", "okay.", "Okay. Please hang on sir, I will proceed to reset your password in the system.", "yeah, sure.", "Okay done. Your password has been reset.", "Wow! really that's good.", ". Yeah.", "Yeah.", "Alright. is there anything I can help you with?", "#huh, I had a few questions about homeowner 's policy. You offer that right?", "#Oh Yes, we offer that policy.", "That's good.", "Okay, right so I've got an automobile policy with you now and I have decided to shop my home insurance.", "That's great news.", "I've had the same policy for years and it never hurts to look around once in awhile, right? .", "Still checking through now.", "No problem, okay mister Edward I'm glad to hear we might be able to help you save some money.", "#huh you think so?", "Yes sir, #huh.", "So do you think you could email me all the plans of your current policies if I give you my email address?", "Yep, I would be delightful to do that, lets go ahead sir.", "Okay, it is Charlesedward at gmail dot com.", "Got it, very easy enough.", "Thank God I had made a shorter email address years ago. .", "for easy remembrance right?", "Very correct.", "awesome. Okay I've got that together for you and I will get it sent right over to you.", "Good.", "Consider it done. If you have any questions or need more information, you just call me or email me back at that address.", "#oh Okay, thats good.", "My pleasure, mister Edward. Anything for our loyal customers.is there anything else I could help you with today?", "As a matter of fact, while I've got you on the line.", "Yes sir?", "Could you tell me when my auto policy premium is due?", "Sure, that is no problem. just a second.", "Sure, thanks for all your time and understanding.", "It's my pleasure. okay that would be February seven, I could attach a copy to the email as well, if you don't mind?", "Yeah sure, great.", "No problem, is there anything else I can help you with this afternoon?", "No ma'am, I think that covers it for now. I really appreciate all your help.", "Oh gosh, my pleasure mister Edward. If you have any further questions please do not draw back to relate it to me, okay?", "Great.", "Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!", "#mhm You do the same, thanks again.", "Thank you for your time.", "Today has been wonderful for me.", "Awesome.", "#whao, thanks.", "Bye.", "Thank you bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "ResetPassword" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_201_000", "insurance_201_001", "insurance_201_002", "insurance_201_003", "insurance_201_004", "insurance_201_005", "insurance_201_006", "insurance_201_007", "insurance_201_008", "insurance_201_009", "insurance_201_010", "insurance_201_011", "insurance_201_012", "insurance_201_013", "insurance_201_014", "insurance_201_015", "insurance_201_016", "insurance_201_017", "insurance_201_018", "insurance_201_019", "insurance_201_020", "insurance_201_021", "insurance_201_022", "insurance_201_023", "insurance_201_024", "insurance_201_025", "insurance_201_026", "insurance_201_027", "insurance_201_028", "insurance_201_029", "insurance_201_030", "insurance_201_031", "insurance_201_032", "insurance_201_033", "insurance_201_034", "insurance_201_035", "insurance_201_036", "insurance_201_037", "insurance_201_038", "insurance_201_039", "insurance_201_040", "insurance_201_041", "insurance_201_042", "insurance_201_043", "insurance_201_044", "insurance_201_045", "insurance_201_046", "insurance_201_047", "insurance_201_048", "insurance_201_049", "insurance_201_050", "insurance_201_051", "insurance_201_052", "insurance_201_053", "insurance_201_054" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Hi. This is John from Rivertown Insurance, how can I assist you today?", "Hi. I've been trying to reset my online password. I tried so many times that I got locked out! I need to -", "I'm sorry you've been", "This is super important that I change my password right away. I got hacked yesterday and I don’t know -", "I'm sorry you're having trouble. Let's see if we can see what's going on.", "I just want it fixed. I've been trying forever. This hacker could have all of my information. Please.", "I understand and I'm sorry but I'll need to get your name, please.", "#Uh. My name is Clark Kent.", "Oh hey, like Superman, right. ", "Yes and this password reset is my cryptonite. ", "Well, we need to verify your account mister Kent.", "Okay.", "I'll need your date of birth and your account number", "My birthday is June thirteenth, nineteen ninety one.", "Got it. June thirteenth, nineteen ninety-one", "And, sorry I need to find my glasses. Oh wait a minute. I just saw them-hang on a sec.", "No worries.", "Here they are. I guess I have Clark Kent's eyes, not Superman's. ", "", "Okay. Eight four seven three, three three three five.", "Thanks mister Kent", "Your welcome.", "Thanks for confirming your identity for me. Now let's get to it.", "Sure, I appreciate that.", "No problem at all.", "So everytime I try to reset my password the screen freezes and I can't do anything.", "That's frustrating. Let me see, what I can do to fix that.", "Please. I've never been hacked before and it's been a big hassle and nerve-wracking.", "I can imagine. Okay. Let me see.", "Yes. Go right ahead.", "Okay, mister Kent. I've sent a new link to your email address on file with us.", "Okay.", "Can you confirm that your email address is still Supermanone zero one at gmail dot com", "Yes. That's right.", "Okay. The link has been sent to you.", "Okay.", "Now you just need to click on the change password link in the message I sent and it will send you -", "Oh no. Here we go again.", "It will send you to a screen to change your password.", "Oh, I hope this works, because it sounds like what I've already tried that.", "This is a new link. If it doesn't work. Give us a call back, but I think we've by-passed the problem.", "I hope so.", "Well, once you enter your new password, you will get a confirmation right away.", "Okay.", "Are you near your computer? Why don't you try it while I'm on the phone with you?", "That would be great. #Uh, can you wait just a minute?", "Of course.", "Okay I found the link, password, password, password. How about?", "All right, mister Kent. Reenter the password and hit enter.", "It worked!", "Great to hear!", "Thank you so much. This is one less thing on my mind.", "Absolutely! I'm glad I could help. Can I do anything else today?", "Nope. You've been great. Have a nice day.", "Thanks for calling Rivertown Insurance." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "ResetPassword" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_202_000", "insurance_202_001", "insurance_202_002", "insurance_202_003", "insurance_202_004", "insurance_202_005", "insurance_202_006", "insurance_202_007", "insurance_202_008", "insurance_202_009", "insurance_202_010", "insurance_202_011", "insurance_202_012", "insurance_202_013", "insurance_202_014", "insurance_202_015", "insurance_202_016", "insurance_202_017", "insurance_202_018", "insurance_202_019", "insurance_202_020", "insurance_202_021", "insurance_202_022", "insurance_202_023", "insurance_202_024", "insurance_202_025", "insurance_202_026", "insurance_202_027", "insurance_202_028", "insurance_202_029", "insurance_202_030", "insurance_202_031", "insurance_202_032", "insurance_202_033", "insurance_202_034", "insurance_202_035", "insurance_202_036", "insurance_202_037", "insurance_202_038", "insurance_202_039", "insurance_202_040", "insurance_202_041", "insurance_202_042", "insurance_202_043", "insurance_202_044", "insurance_202_045", "insurance_202_046", "insurance_202_047", "insurance_202_048", "insurance_202_049", "insurance_202_050", "insurance_202_051", "insurance_202_052", "insurance_202_053", "insurance_202_054", "insurance_202_055", "insurance_202_056", "insurance_202_057", "insurance_202_058", "insurance_202_059", "insurance_202_060", "insurance_202_061", "insurance_202_062", "insurance_202_063", "insurance_202_064", "insurance_202_065", "insurance_202_066", "insurance_202_067", "insurance_202_068", "insurance_202_069", "insurance_202_070", "insurance_202_071", "insurance_202_072", "insurance_202_073", "insurance_202_074", "insurance_202_075", "insurance_202_076", "insurance_202_077", "insurance_202_078", "insurance_202_079", "insurance_202_080", "insurance_202_081", "insurance_202_082", "insurance_202_083", "insurance_202_084", "insurance_202_085", "insurance_202_086", "insurance_202_087", "insurance_202_088", "insurance_202_089", "insurance_202_090", "insurance_202_091", "insurance_202_092", "insurance_202_093", "insurance_202_094", "insurance_202_095", "insurance_202_096" ], "speaker_role": [ "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "yes I subscribe policy with Rivertown and I think you could help me to reset my password?", "Okay, yes I can help you with any update. could I first get your full name also with your policy number please?", "Sure, yes, I've got it with me.", "That's alright, we can proceed from there.", "a second please.", "Take your time ma'ma.", "#let me roundup a chat with my laundry man in order to delivere my cloth.", "you can take your time.", "Okay, are you good to go?", "Yes ma'am, go on please.", "my name is Kim chang.", "Okay mister Chang If am correct?", "absolutely.", "That's not a big deal sir.", "-uh that great.", "If you don't mind could you help provide your policy number?", "#mhm got it right here.", "Very well.", "Let me call it for you two six one three nine two two seven.", "Okay, let me repeat that back to you, two six one three nine two two seven?", "Correct.", "one more time please.", "two six one three nine two two seven.", "Alright. thank you mister Chang, hold on am right on your account.", "Not a problem.", "Okay, one more thing, could you please tell me your best friend's name, please?", "Sure, Arnold.", "One more thing please, the last four digits of your social security number?", "Four one three six.", "#whao, that's great.", "yeah.", "Really good sir.", "Awesome.", "Not a tough one, I have that updated for you. What else could I help you with today?", "yeah, I have to reset my password?", "Yeah it possible Sir.", "If you don't mind i like to have your email please?", "That's wouldn't be a problem.", "Can we please preceed.", "Right away.", "-oh, my glasses please i need to get it.", "Do please.", "#here we go.", "Alright.", "#yep it's kimmychang at yahoo dot com.", "Got it right.", "yeah yeah.", "Would like to confirm one more time please?", "wouldn't be a problem.", "kimmychang at yahoo dot com.", "I got it.", "I will help you send your verification code to your email.", "I will be love to see that.", "On it Just a sec.", "Not a problem.", "I got it.", "Please check your email for the verification code.", "Whoa just came in now.", "What do i need to do with it.", "Have to clickon it to verify the account.", "Right away.", "Okay.", "Verified.", "Go to change password.", "#mhm finding that difficult.", "it's just right at the top corner.", "#Oops got to see that right now.", "Use a default password of eight one ten six.", "Okay, am right on it sir.", "Done.", "You then have to set a new password for it.", "Doing that right away.", "Make it simple to remember please.", "Alright doing that already.", "Awesome.", "Kindly login in to your account using your username and new password.", "#oh sure.", "My pleasure, mister Greg your password is rectified now sir.", "To be honest, I enjoyed my conversion with you.", "So glad to hear that.", "Awesome.", "thanks.", "mister Chang is there anything I can help you with?", "Not at really Sir.", "Going through my account now.", "That's fine, is there anything else I can help you with from the account?", "Not at all sir, I think that covers it for now. I really appreciate all your help.", "Oh, my pleasure mister Chang. If you have any further questions please do not hesitate to contact me, okay?", "Okay, great.", "Thank you for being a valued client of Rivertown Insurance. do enjoy the rest of your day!", "#mhm, you really made my day ma'am.", "m, that is the reason we were here to serve you better.", "Thanks a million times.", "Don't mention sir.", "Good bye.", "Bye sir.", "Bye thanks." ], "dialogue_acts": [ [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [ "ResetPassword" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "ResetPassword" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_203_000", "insurance_203_001", "insurance_203_002", "insurance_203_003", "insurance_203_004", "insurance_203_005", "insurance_203_006", "insurance_203_007", "insurance_203_008", "insurance_203_009", "insurance_203_010", "insurance_203_011", "insurance_203_012", "insurance_203_013", "insurance_203_014", "insurance_203_015", "insurance_203_016", "insurance_203_017", "insurance_203_018", "insurance_203_019", "insurance_203_020", "insurance_203_021", "insurance_203_022", "insurance_203_023", "insurance_203_024", "insurance_203_025", "insurance_203_026", "insurance_203_027", "insurance_203_028", "insurance_203_029", "insurance_203_030", "insurance_203_031", "insurance_203_032", "insurance_203_033", "insurance_203_034", "insurance_203_035", "insurance_203_036", "insurance_203_037", "insurance_203_038", "insurance_203_039", "insurance_203_040", "insurance_203_041", "insurance_203_042", "insurance_203_043", "insurance_203_044", "insurance_203_045", "insurance_203_046", "insurance_203_047", "insurance_203_048", "insurance_203_049", "insurance_203_050", "insurance_203_051", "insurance_203_052", "insurance_203_053", "insurance_203_054", "insurance_203_055", "insurance_203_056", "insurance_203_057", "insurance_203_058", "insurance_203_059", "insurance_203_060", "insurance_203_061", "insurance_203_062", "insurance_203_063", "insurance_203_064", "insurance_203_065", "insurance_203_066", "insurance_203_067", "insurance_203_068", "insurance_203_069", "insurance_203_070", "insurance_203_071", "insurance_203_072", "insurance_203_073", "insurance_203_074", "insurance_203_075", "insurance_203_076", "insurance_203_077", "insurance_203_078", "insurance_203_079", "insurance_203_080", "insurance_203_081", "insurance_203_082", "insurance_203_083", "insurance_203_084", "insurance_203_085", "insurance_203_086", "insurance_203_087", "insurance_203_088", "insurance_203_089", "insurance_203_090", "insurance_203_091", "insurance_203_092", "insurance_203_093", "insurance_203_094", "insurance_203_095", "insurance_203_096", "insurance_203_097", "insurance_203_098", "insurance_203_099", "insurance_203_100", "insurance_203_101" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Agent" ], "utterance": [ "Good morning Rivertown Insurance, this is Sussan speaking, how can I help you?", "Yes i have an existing policy with Rivertown and I was wondering if you could help me get my proof of insurance.", "That wouldn't be a problem but first, you will have to give me your name.", "Sure, My name is Stone Bush.", "That's a lovely name sir.", "thanks.", "Okay. mister Bush can I have your policy number.", "oh! just a moment. I need to get my file.", "That's no problem.", "i'm still on it pls.", "(smile)pls take your time.", "Got it now, you ready?", "Yes sir, pls go ahead.", "Nine two one eight three six one three four.", "oh! That's was pretty fast.", "(laughter) would you like me go over it again?", "let me confirm what I have here with me please.", "that's fine.", "Nine two one eight three six one three four.", "Perfect.You got that.", "Okay mister Stone, can you spell your last name for me please?", "Sure B.u.s.h.", "Great.", "A minute please.", "Alright sir.", "sorry for the break. I have been working on some project which is one of the reasons why I need a proof of my insurance.", "I understand. I guaranty you will get it soon.", "I would be glad if I can have it as soon as possible.", "sure you will sir.", "Alright, no problem .", "Few seconds please. Working on your account.", "I am with you Michelle.", "Could you please verify the name of your highschool please?", "Sure.Maria Lopez grammar highschool.", "Still checking through now.", "Alright.", "I can see you have two active policies.", "#oh is that so can I have them?", "sure sir.", "Thanks.It been a while i checked my insurance account.", "You are active on whole life policy and Petcare basic policy.", "wow! I completely forgot. Thank you.", "It is my pleasure to serve you better.", ".", "One more thing, the last four digits of your social security number?", "Three seven four six.", "#Woaw that's good.", "(laughter).", "Let me go ahead and process your proof, give me a few seconds.", "#I will just be right here.", "Hold on please, working right on your account.", "No problem. I'm still here.", "Which active plan will you like to get the proof if I may ask?", "Just a moment please.", "No problem.", "Taking my time to decide please.", "please do sir.", "yes pls.", "Remember your two active plans?", "Yes I am putting that into consideration.Thank you.", "I am with you sir.", "I made my decision(laughter). Sorry for taking that long.", "That's why I am here, Just for you sir.", ".", "May I know your decision sir.", "I would love to have the insurance proof for petcare and life.", "That's nice.", "Really?", "Yes mister Stone.", "Thanks for your much patience.", "it my pleasure sir.", "Wow that's great.", "Still on your account mister Stone Processing your insurance proofs.", "Oh I'm still with you.", "I got your insurance proofs.", "Really?#woaw, thank You for making my day.", "It a pleasure to hear that.", "#huh really?", "Yes sir.", "Alright.", "Would you like to have your proofs in hard copies or soft copies.", "I think i will prefer it in hard copies. But presently, i am not in town.", "Oh! I would be glad to do that.", "Thanks.", "Can I have your email so i can effect that immediately.", "#oh, yes.stonebush at gmail dot com.", "Thanks for your patience.", "And thanks for your time.", "The proof has just been forwarded to you email.", "I got it. Thanks.", "My pleasure. is there anything else I can assist you with this afternoon?", "No ma'am, I think that covers it for now. I really appreciate your help.", "Oh!, my pleasure mister Stone If you have any further questions please do not draw back to relate it to me, okay?", "Alright (laughter).", "Thank you for being an esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!", "Thank you for your services. it's yo.", "Thank you for your services.", "Thank you for your time and patience.", "You have really taken your time to attend to me, Thanks again.", "Your choice is our number one priority.", "#whao, i love that.", "Do have a nice day sir." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "RequestProofOfInsurance" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_204_000", "insurance_204_001", "insurance_204_002", "insurance_204_003", "insurance_204_004", "insurance_204_005", "insurance_204_006", "insurance_204_007", "insurance_204_008", "insurance_204_009", "insurance_204_010", "insurance_204_011", "insurance_204_012", "insurance_204_013", "insurance_204_014", "insurance_204_015", "insurance_204_016", "insurance_204_017", "insurance_204_018", "insurance_204_019", "insurance_204_020", "insurance_204_021", "insurance_204_022", "insurance_204_023", "insurance_204_024", "insurance_204_025", "insurance_204_026", "insurance_204_027", "insurance_204_028", "insurance_204_029", "insurance_204_030", "insurance_204_031", "insurance_204_032", "insurance_204_033", "insurance_204_034", "insurance_204_035", "insurance_204_036", "insurance_204_037", "insurance_204_038", "insurance_204_039", "insurance_204_040", "insurance_204_041", "insurance_204_042", "insurance_204_043", "insurance_204_044", "insurance_204_045", "insurance_204_046", "insurance_204_047", "insurance_204_048", "insurance_204_049", "insurance_204_050", "insurance_204_051", "insurance_204_052", "insurance_204_053", "insurance_204_054", "insurance_204_055", "insurance_204_056", "insurance_204_057", "insurance_204_058", "insurance_204_059", "insurance_204_060", "insurance_204_061", "insurance_204_062", "insurance_204_063", "insurance_204_064", "insurance_204_065", "insurance_204_066", "insurance_204_067", "insurance_204_068", "insurance_204_069", "insurance_204_070", "insurance_204_071", "insurance_204_072", "insurance_204_073", "insurance_204_074", "insurance_204_075", "insurance_204_076", "insurance_204_077", "insurance_204_078", "insurance_204_079", "insurance_204_080", "insurance_204_081", "insurance_204_082", "insurance_204_083", "insurance_204_084", "insurance_204_085", "insurance_204_086", "insurance_204_087", "insurance_204_088", "insurance_204_089", "insurance_204_090", "insurance_204_091", "insurance_204_092", "insurance_204_093", "insurance_204_094", "insurance_204_095", "insurance_204_096", "insurance_204_097", "insurance_204_098", "insurance_204_099" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Good morning Rivertown Insurance, this is Job speaking, how may I help you?", "Oh....Morning mister mark.", "Ok....Morning.", "yes I have an ongoing plan with Rivertown.", "Ok....I am with you.", "Yea....I wish to upgrade my existing plan so I was wondering if You would be able to do that for me.", "Sure, I can. can I have your name and your policy number please?", "Sure, yes, I've got it right here.", "That's fine.", "one moment.", "That's no problem. Take your time.", "still on it pls.", "(laughter) it's okay.", "Okay, you ready?", "Yes, go ahead.", "my name is Paul Walker.", "Okay mister Walker, I don't mind you spelling your last name?", "okay P.a.u.l.", "Got that Sir.", "Good.", "Could you provide me with your policy number?", "tw.", "Yes Sir.", "Five five three one two five three one three.", "Okay, let me repeat that back to you,?", "Alright....go on.", "Five five three one two five three one three.", "Yea....correct.", "Okay, mister Walker I got it now.", "No problem .", "Okay, one last thing, could you please verify your childhood's best friend name for me please?", "Sure Matthew.", "And the last four digits of your social security number?", "Seven one two two.", "-oh very good.", "(laughter).", "Let me go ahead and update your request, give me one second.", "#huh, here with you.", "I'm on you account. Working on it.", "No problem. I'm with you.", "I can see you are currently on a basic condo policy. Is that right?", "Thats right.", "Aside from the basic condo policy. We also have another condo plan?", "#wow...Which one is that?.....I need to pick the better one.", "good to hear that.", "yes pls.", "We also have Condo preferred which is at the rate of six dollars per annum.", "#Oh now I get.", "Would you like to opt for that?", "(laughter) I noticed a change in the fee.", "yes Sir. I am sure you would enjoy our services.", "Give me some seconds to decide please.", "I understand, take your time sir.", "Trying to consider some things. you know money should be spent wisely(laughter).", "that's right sir. Take your time to decide.", "Are you there?", "Yes mister Walker. Waiting for your decision.", "Sorry for taking much time.", "it nice to take time when making decision.", "-huh I would like to upgrade to the basic preferred policy plan.", "Wow that's great.", "Seemed the best option for me for now.", "Yes Sir, okay ", "Good.", "This policy includes our highest coverage.it's a great policy.", "Wow, really?#huh.", "Yes sir.", "That will be good for me right?", "Sure.", "And your policy plan is so affordable compared to others i saw online?", "I think so.", "yes.", "Still checking through now. So I can make the necessary upgrade on your account.", "Oh yes.", "Few seconds please.", "Alright.", "Are you with me please?", "oh yes.", "for confirmation, you want to upgrade your condo basic policy to a condo preferred policy?", "You got that. (laughing).", "(laughter) sorry for asking much questions.", "It is necessary. it's your job.", "awesome. thanks for the understanding.", "It alright?", "Your account has been successful upgraded.", "Thank you.", "My pleasure, mister Walker Anything for our loyal customers is there anything else I could help you with today?", "As a matter of fact, while I've got you on the line.", "Yes Sir?", "Well.....none for now.", "oh.....Ok.", "Thanks for the time.", "It's my pleasure.", "#mhm I'm okay Thank you.", "Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your day!", "-hun you too.", "Awesome.", "#whao, thanks.", "Bye.", "Thank you bye." ], "dialogue_acts": [ [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [ "ChangePlan" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_205_000", "insurance_205_001", "insurance_205_002", "insurance_205_003", "insurance_205_004", "insurance_205_005", "insurance_205_006", "insurance_205_007", "insurance_205_008", "insurance_205_009", "insurance_205_010", "insurance_205_011", "insurance_205_012", "insurance_205_013", "insurance_205_014", "insurance_205_015", "insurance_205_016", "insurance_205_017", "insurance_205_018", "insurance_205_019", "insurance_205_020", "insurance_205_021", "insurance_205_022", "insurance_205_023", "insurance_205_024", "insurance_205_025", "insurance_205_026", "insurance_205_027", "insurance_205_028", "insurance_205_029", "insurance_205_030", "insurance_205_031", "insurance_205_032", "insurance_205_033", "insurance_205_034", "insurance_205_035", "insurance_205_036", "insurance_205_037", "insurance_205_038", "insurance_205_039", "insurance_205_040", "insurance_205_041", "insurance_205_042", "insurance_205_043", "insurance_205_044", "insurance_205_045", "insurance_205_046", "insurance_205_047", "insurance_205_048", "insurance_205_049", "insurance_205_050", "insurance_205_051", "insurance_205_052", "insurance_205_053", "insurance_205_054", "insurance_205_055", "insurance_205_056", "insurance_205_057", "insurance_205_058", "insurance_205_059", "insurance_205_060", "insurance_205_061", "insurance_205_062", "insurance_205_063", "insurance_205_064", "insurance_205_065", "insurance_205_066", "insurance_205_067", "insurance_205_068", "insurance_205_069", "insurance_205_070", "insurance_205_071", "insurance_205_072", "insurance_205_073", "insurance_205_074", "insurance_205_075", "insurance_205_076", "insurance_205_077", "insurance_205_078", "insurance_205_079", "insurance_205_080", "insurance_205_081", "insurance_205_082", "insurance_205_083", "insurance_205_084", "insurance_205_085", "insurance_205_086", "insurance_205_087", "insurance_205_088", "insurance_205_089", "insurance_205_090", "insurance_205_091", "insurance_205_092", "insurance_205_093", "insurance_205_094", "insurance_205_095", "insurance_205_096", "insurance_205_097", "insurance_205_098", "insurance_205_099", "insurance_205_100", "insurance_205_101" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Agent" ], "utterance": [ "Good morning Rivertown Insurance, this is Jessie speaking, how can I help you?", "yes I have an existing policy with Rivertown and I was wondering if you could help me get my proof of insurance.", "Okay, yes I can help you. could I first get your name?", "Sure, My name is Cole Soft.", "That's fine. Can I address you as mister Soft.", "good.", "Okay. mister Soft can I have your policy number.", "oh! one moment. I need to get my file.", "That's no problem. Take your time.", "still on it pls.", "(laughter) it's okay.", "Okay, you ready?", "Yes ma, go ahead.", "Nine three six eight one two five seven one.", "oh! That's great.", "(laughter) I got it right?", "let me confirm what I have here with me please.", "okay.", "Nine three six eight one two five seven one.", "Good. You got that.", "Okay mister Soft, can you spell your last name for me please?", "C.o.l.e.", "Great.", "Some seconds please.", "Alright Sir.", "sorry for the break. I have been working on some project which is one of the reasons why I need my insurance proof.", "-oh I understand. I garanty you will get it soon.", "I would be glad if I can as soon as possible.", "sure you will Sir.", "No problem .", "Few seconds please. Working on your account.", "I am with you mister Jessie.", "Could you please verify your childhood's best friend name for me please?", "Sure. Shania.", "Still checking through now.", "Alright.", "I can see you have three active policies.", "really Can I have them?", "sure you can ma.", "Thanks. It been a while I checked my insurance account.", "You are active on whole life policy. Petcare basic policy. Renters preferred.", "wow! I totally forgot. Thank you.", "My pleasure. Anything for our customer.", ".", "And the last four digits of your social security number?", "Two seven four three.", "-oh very good.", "(laughter).", "Let me go ahead and process your proof, give me one second.", "#huh, here with you.", "I'm on you account. Working on it.", "No problem. I'm with you.", "if I ma ask which of active plan will you like to get the proof.", "Few seconds please.", "Alright no problem.", "Taking my time to decide please.", "Thats right. please do sir.", "yes pls.", "Remember you three active plans?", "Yes I am considering that. Thank you.", "I am with you Sir.", "(laughter) I made my decision. Sorry for taking that long.", "I'm here for you sir.", ".", "can I have your decision Sir?", "yes I would love to have the insurance proofs for renters and life.", "That's great.", "Really?", "Yes mister soft.", "Thanks for the patience.", "it my pleasure sir.", "Wow that's great.", "Still on your account mister Soft. Processing your insurance proofs.", "Oh I'm with you.", "I got your insurance proofs.", "Really? Thank you. You made my day.", "I'm glad to hear that.", "Wow, really?#huh.", "Yes sir.", "Alright.", "Would you like to have your proofs in hard copies or should be sent to your email.", "I will like it to be sent to my email. I am not in the state presently.", "Oh! I would be glad to do that.", "Thanks.", "Can I have your email so that I can do that immediately.", "yes. colesoft at gmail dot com dot com.", "Thank you for your patience.", "Thanks for your time.", "The proof has been sent to you email.", "Thanks I got it.", "My pleasure. is there anything else I can help you with this afternoon?", "No ma'am, I think that covers it for now. I really appreciate all your help.", "Oh!, my pleasure mister soft If you have any further questions please do not draw back to relate it to me, okay?", "Alright (laughter).", "Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!", "It is necessary. it's your job.", "#mhm You do the same, thanks again.", "Thank you for your time.", "You have really serve me better today.", "Your choice is our priority.", "#whao, thanks.", "Bye.Sir." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "RequestProofOfInsurance" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_206_000", "insurance_206_001", "insurance_206_002", "insurance_206_003", "insurance_206_004", "insurance_206_005", "insurance_206_006", "insurance_206_007", "insurance_206_008", "insurance_206_009", "insurance_206_010", "insurance_206_011", "insurance_206_012", "insurance_206_013", "insurance_206_014", "insurance_206_015", "insurance_206_016", "insurance_206_017", "insurance_206_018", "insurance_206_019", "insurance_206_020", "insurance_206_021", "insurance_206_022", "insurance_206_023", "insurance_206_024", "insurance_206_025", "insurance_206_026", "insurance_206_027", "insurance_206_028", "insurance_206_029", "insurance_206_030", "insurance_206_031", "insurance_206_032", "insurance_206_033", "insurance_206_034", "insurance_206_035", "insurance_206_036", "insurance_206_037", "insurance_206_038", "insurance_206_039", "insurance_206_040", "insurance_206_041", "insurance_206_042", "insurance_206_043", "insurance_206_044", "insurance_206_045", "insurance_206_046", "insurance_206_047", "insurance_206_048", "insurance_206_049", "insurance_206_050", "insurance_206_051", "insurance_206_052", "insurance_206_053", "insurance_206_054", "insurance_206_055", "insurance_206_056", "insurance_206_057", "insurance_206_058", "insurance_206_059", "insurance_206_060", "insurance_206_061", "insurance_206_062", "insurance_206_063", "insurance_206_064", "insurance_206_065", "insurance_206_066", "insurance_206_067", "insurance_206_068", "insurance_206_069", "insurance_206_070", "insurance_206_071", "insurance_206_072", "insurance_206_073", "insurance_206_074", "insurance_206_075", "insurance_206_076", "insurance_206_077", "insurance_206_078", "insurance_206_079", "insurance_206_080", "insurance_206_081", "insurance_206_082", "insurance_206_083", "insurance_206_084", "insurance_206_085", "insurance_206_086", "insurance_206_087", "insurance_206_088", "insurance_206_089", "insurance_206_090", "insurance_206_091", "insurance_206_092", "insurance_206_093", "insurance_206_094", "insurance_206_095", "insurance_206_096" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Good morning Rivertown Insurance, this is Mary speaking, how can I help you?", "yes I have an already running policy with Rivertown and I was wondering if you can help me to solve my last name spelling issue?", "Okay, yes I can help you. that's why we are here to serve you better.", "Sure, thanks.", "To start with can I kindly request your name.", "just let me get my glasses one moment.", "That's no problem, I understand better.", "Getting older everyday you know.", "Yes sir, aren't we all?", "Okay, you ready?", "Yes sir, you can proceed.", "my name is Henry Douglas.", "Okay mister Douglas, can you spell your last name for me please?", "D. o. u. g. l. a. s. I think it is misspelled on my account though.", "That's no problem Mr.Douglas, I will be glad to correct that for you straight away just give me one second to find your account.", "Sure.", "Could you provide me with your policy number?", "#mhm I've got that right here, you ready with it?", "Yes sir.", "Two nine two nine two three one seven two.", "Okay, let me repeat that back to you, two nine two nine two three one seven two?", "Very correct.", "-oh one more time please.", "two nine two nine two three one seven two.", "Okay, thank you mister Douglas. I got it that time, sorry about that wanna verify.", "No problem .", "Okay, one last thing, could you please verify your mother's maiden name for me please?", "Sure, Anthony.", "And the last four digits of your social security number Sir?", "Three five one nine.", "-huh good. Okay, let me go ahead and update your last name real quick, one second.", "sure.", "Just to verify, you said it should be Douglas instead of Doougles.?", "That's correct, Sir.", "Not a problem, I have that updated for you. What else could I help you with today?", "yeah, I had a few questions about a Petcare policy. You offer that right?", "Yes sir, we do.", "Okay, right so I've got an automobile policy with you now and I have decided to add my pet to my insurance package.", "That's great news.", "I've had the same policy for years and it never hurts to look around once in awhile, right? .", "Thats right. .", "Need clarity.", "Yes sir. .", ".", "Let me get it detailed for you.", "No problem, I was looking at your plans online and thought it would be great to have it all in one place.", "We appreciate your business, so do you know which policy you would be interested in checking?", "so sure.I wrote it down, let me find it where I kept it. Found it.", "Take your time.", "not to organized in the Morning thou. .", "I completely understand, believe me.", "Okay, okay, I know am on complete auto if I'm not mistaken.", "That's correct, great choice Mr.Douglas.", "Seemed the best option for me.", "Yes sir, okay the annual premium for a complete auto policy is be two thousand dollars per year.and also our pet care is namely petcare package for five hundred dollars and pet care preferred for one thousand dollars.", "Okay.", "This policy includes our highest coverage and lowest deductibles, it's a great policy.", "Wow, really? #jeez that's a good bit lower than what I've been paying annually.", "That's great.", "I should've shopped around years ago but I have a tendancy to let time get away from me.", "I'm right there with you. .", "Getting older everyday .", "everyone is also.", "I got you off track, sorry about that, go ahead. .", "No problem, okay mister Douglas I'm glad to hear we might be able to help you save some money.", "#mhm every little bit helps these days.", "Yes sir, it does. #huh.", "So do you think you could email me that policy strategies if I give you my email address right away?", "Sure, I would be happy to do that for you, proceed.", "Okay, it is Henrydouglas at yahoo dot com.", "Got it, easy enough.", "I just wish I had made a shorter email address years ago. .", "We all make that mistake, don't we?", "you learn everyday I guess?", "Good point. Okay I've got that together for you and I will get it sent right over to you.", "Great.", "Consider it done. If you have any questions or need more information, you just call me or email me back at that address.", "#oh Okay, that sounds great.", "My pleasure, mister Douglas. Anything for our loyal customers. Was there anything else I could help you with this morning?", "As a matter of fact, you have made my day.", "#whew, happy to hear that.", "Could you tell me when my auto policy premium is due?", "Sure, that is no problem. one second.", "Sure, thanks for all your help.", "It's my pleasure. okay that would be July fourteen, I could attach a copy to the email as well, if you would like?", "Yeah. thanks so much.", "Beautiful sir, is there anything else I can help you with this morning?", "No sir, I think that covers it for now.", "Thats great.", "Thanks for you do today.", "Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!", "#whew, thanks for putting me through.", "We are always here to serve you better sir.", "Thank you, Bye.", "Bye Bye.", "Thank you.", "You are welcome." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "EnrollInPlan" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_207_000", "insurance_207_001", "insurance_207_002", "insurance_207_003", "insurance_207_004", "insurance_207_005", "insurance_207_006", "insurance_207_007", "insurance_207_008", "insurance_207_009", "insurance_207_010", "insurance_207_011", "insurance_207_012", "insurance_207_013", "insurance_207_014", "insurance_207_015", "insurance_207_016", "insurance_207_017", "insurance_207_018", "insurance_207_019", "insurance_207_020", "insurance_207_021", "insurance_207_022", "insurance_207_023", "insurance_207_024", "insurance_207_025", "insurance_207_026", "insurance_207_027", "insurance_207_028", "insurance_207_029", "insurance_207_030", "insurance_207_031", "insurance_207_032", "insurance_207_033", "insurance_207_034", "insurance_207_035", "insurance_207_036", "insurance_207_037", "insurance_207_038", "insurance_207_039", "insurance_207_040", "insurance_207_041", "insurance_207_042", "insurance_207_043", "insurance_207_044", "insurance_207_045", "insurance_207_046", "insurance_207_047", "insurance_207_048", "insurance_207_049", "insurance_207_050", "insurance_207_051", "insurance_207_052", "insurance_207_053", "insurance_207_054", "insurance_207_055", "insurance_207_056", "insurance_207_057", "insurance_207_058", "insurance_207_059", "insurance_207_060", "insurance_207_061", "insurance_207_062", "insurance_207_063", "insurance_207_064", "insurance_207_065", "insurance_207_066", "insurance_207_067", "insurance_207_068", "insurance_207_069", "insurance_207_070", "insurance_207_071", "insurance_207_072", "insurance_207_073", "insurance_207_074", "insurance_207_075", "insurance_207_076", "insurance_207_077", "insurance_207_078", "insurance_207_079", "insurance_207_080", "insurance_207_081", "insurance_207_082", "insurance_207_083", "insurance_207_084", "insurance_207_085", "insurance_207_086", "insurance_207_087", "insurance_207_088", "insurance_207_089", "insurance_207_090", "insurance_207_091", "insurance_207_092", "insurance_207_093", "insurance_207_094", "insurance_207_095", "insurance_207_096" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Good afternoon Rivertown Insurance, this is Lauren speaking.How can i help you?", "Good afternoon. My name is Evelyn Austin.", "Alright miss Austin. How May I help you ma.", "Yea....I am having issues trying to login into my account on your website.", "oh!sorry about that miss To Evelyn.", "Not a problem Lauren.", "what was the response when you try to login ma.", "Incorrect username or passsword.", "uh-oh! Ok sir.", "whew! so complicated right?", "huh! not at all sir.", "Ok. good to hear that. I would be glad if can be resolved.", "It will definitely be resolved ma.", "It okay.", "Which of the information are you sure is correct sir?", "oh! you mean?", "Username or passsword.", "Ok. I am sure the Username is right.", "Alright....good.", "Thank you.", "I will need you to give me the Username ma.", "Ok. this is it, Evelynaustin at Rivertown.", "Alright miss Evelyn, I would need to run a check on your account ma.", "Alright Lauren.", "few seconds please.", "I am with you.", "Ok ma. please can i have your full name ma?", "You mean first and last name?", "Sure, yes ma.", "Okay. Evelyn Austin.", "Please can you spell the last name.", "Alright. A.u.s.t.i.n.", "I will need your policy number too.", "uh-oh! few seconds please, I will need to get my file folder.", "No problem ma. take your time.", "Sorry for taking time. I just moved into a new apartment.", "wow!...that's cool.", "Yea. this is it. four four three one four five six nine one.", "I will repeat the numbers for confirmation ma.", "Alright Lauren, go ahead.", "four four three one four five six nine one.", "That is right.", "I am still working on your account please.", "Thank you.", "My pleasure miss Evelyn.", "Good.", "Hold on ma. while I finalise my check.", "No problem.", "The Username is actually correct ma.", "Bravo. good to hear that.", "At this juncture miss Evelyn, It's either I help you with the password recovery from the system over here............or.", "okay. I am with you.", "Or I will help you generate the password reset link and you finish it yourself.", "uh-oh!", "Are you there ma?", "Yea....since I have you online. I would allow you help me recover the password from your system.", "All good ma. I will need you to answer the following questions in the process of password recovery.", "Okay.", "A second ma.", "um! oh okay.", "Can i have your home address ma.", "I will have to give you the old address right?", "It has to be the one you entered during registration ma.", "Alright. One harvey circle, Macomb, Illinois. three five five two five three.", "Ok. got it ma.", "Good.", "Your phone number ma?", "Five four two zero five one eight eight one nine.", "if i am not mistaken...you said Five four two zero five one eight eight one nine?", "correct.", "ok ma...lastly the last four digits of your social security number.", "One four five three.", "Got it.", "Alright Lauren.", "A moment ma.", "No problem. I am with you.", "Please hold on ma while I actualize the operation.", "oh. ok.", "uh-oh! done ma... password recovered successfully.", "Oh! great one.", "Yes ma...the password is f, t, two, five, three, E, y, z.", "I am writing it down...a second please.", "ok ma... take your time.", "ok....i am reading it to you for confirmation. f, t, two, five, three, E, y, z.", "correct ma.", "good....yea.", "So....you will be able to login to your account with this password now...", "Alright.....thanks.", "Thereafter....you can now change it to a password of your choice.", "oh! good....Thanks very much for your time.", "You are always welcome miss Evelyn...As a loyal customer that you are, we are always at your service. is there any other thing I can help you with ma?", "uh-oh! as a matter of fact....now that I have you online....um!... none for now Kate.", "ok ma... good to hear that and thanks for your patronage ma.", "You are welcome. Enjoy the rest of the day.", "and you too ma.", "Bye.", "Bye ma." ], "dialogue_acts": [ [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "ResetPassword" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_208_000", "insurance_208_001", "insurance_208_002", "insurance_208_003", "insurance_208_004", "insurance_208_005", "insurance_208_006", "insurance_208_007", "insurance_208_008", "insurance_208_009", "insurance_208_010", "insurance_208_011", "insurance_208_012", "insurance_208_013", "insurance_208_014", "insurance_208_015", "insurance_208_016", "insurance_208_017", "insurance_208_018", "insurance_208_019", "insurance_208_020", "insurance_208_021", "insurance_208_022", "insurance_208_023", "insurance_208_024", "insurance_208_025", "insurance_208_026", "insurance_208_027", "insurance_208_028", "insurance_208_029", "insurance_208_030", "insurance_208_031", "insurance_208_032", "insurance_208_033", "insurance_208_034", "insurance_208_035", "insurance_208_036", "insurance_208_037", "insurance_208_038", "insurance_208_039", "insurance_208_040", "insurance_208_041", "insurance_208_042", "insurance_208_043", "insurance_208_044", "insurance_208_045", "insurance_208_046", "insurance_208_047", "insurance_208_048", "insurance_208_049", "insurance_208_050", "insurance_208_051", "insurance_208_052", "insurance_208_053", "insurance_208_054", "insurance_208_055", "insurance_208_056", "insurance_208_057", "insurance_208_058", "insurance_208_059", "insurance_208_060", "insurance_208_061", "insurance_208_062", "insurance_208_063", "insurance_208_064", "insurance_208_065", "insurance_208_066", "insurance_208_067", "insurance_208_068", "insurance_208_069", "insurance_208_070", "insurance_208_071", "insurance_208_072", "insurance_208_073", "insurance_208_074", "insurance_208_075", "insurance_208_076", "insurance_208_077", "insurance_208_078", "insurance_208_079", "insurance_208_080", "insurance_208_081", "insurance_208_082", "insurance_208_083", "insurance_208_084", "insurance_208_085", "insurance_208_086", "insurance_208_087", "insurance_208_088", "insurance_208_089", "insurance_208_090", "insurance_208_091", "insurance_208_092", "insurance_208_093", "insurance_208_094", "insurance_208_095", "insurance_208_096", "insurance_208_097" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Good afternoon Rivertown Insurance, this is Mendy speaking, how can I help you?", "yes I subscribed to a policy with Rivertown and I think you could help me add up to my policy.", "Okay, yes I can help you with any update. could I first get your full name to start your and also your policy number please?", "Sure, yes, in my custody.", "Waiting for it Sir.", "one moment.", "Take your time Sir.", "#fixing one of my dress.", "take your time Sir.", "Okay, you ready?", "Yes ma, go on.", "my name is Ben Mount.", "Okay mister Mount If am not mistaken?", "#Um, yep.", "That's no problem sir.", "-um that awesome.", "Could you help provide your with your policy number?", "#mhm I've got that right here can we move on?", "Yes sir we can.", "One five seven two four two three eight one.", "Okay, let me repeat that back to you, one five seven two four two three eight one?", "Very correct.", "-oh one more time please.", "one five seven two four two three eight one.", "Okay, thank you mister mount, hold on am on your account.", "No problem.", "Okay, one last thing, could you please verify your favorite pet name?", "Sure, It's Berry.", "And the last four digits of your social security number?", "Eight six two one.", "-huh pretty good.", "sure.", "Very good sir.", "Awesome.", "Not a problem, I have that updated for you. What else could I help you with today?", "yeah, I had a few questions about a homeowner's policy. You offer that right?", "Yes sir, we do.", "Okay, right so I've got an automobile policy with you now and I have decided to shop a pet basic insurance to it.", "That's awesome.", "I've had the same policy for years and it never hurts to look around once in awhile, right? .", "Thats right. .", "-oh hello sorry I was taking to one my neighbor that just stepped in right now.", "Take your time sir.", "#yep.we meet now some years ago.", "#whao take your time sir to speak to her.", "#yep, No problem, I was taking my time looking at your plans online and thought it would be great to have it all in one place.", "We appreciate your business, so do you know which policy you would be interested in quoting?", "sure one second.am sure I wrote it down, let me find it. #found it.", "Take your time.", "We easily forget this days things .", "I completely understand, believe me.", "Okay, okay, I believe it is called petcare preferred if I'm not mistaken.", "That's correct, great choice mister Mount.", "Seemed the best option for me.", "Yes sir, okay the annual premium for a home complete policy would be one thousand dollars per year.", "Okay.", "This policy includes our highest coverage and lowest deductibles, it's a great policy.", "Wow, really? #jeez that's a good bit lower than what I've been paying annually.", "That's great.", "I should've shopped around years ago but I have a tendancy to let time get away from me.", "I'm right there with you. .", "The older you get the quicker time passes they say. Whoever they are. .", ".", "I got you off track, sorry about that, go ahead. .", "No problem, okay mister Mount am glad to hear we might be able to help you save some money.", "#mhm every little bit helps these days.", "Yes sir, it does. #mhm.", "So do you think you could email me that quote if I give you my email address?", "Sure, I would be happy to do that, go ahead.", "Okay, it is benhenry at gmail dot com.", "Got it, so easy enough.", "I just wish I had made a shorter email address years ago. .", "still very Short though?", "-uh, i think so.", "Good point. Okay I've got that together for you and I will get it sent right over to you.", "Great.", "Consider it done. If you have any questions or need more information, you just call me or email me back at that address.", "#oh Okay, that sounds great.", "My pleasure, mister Mount anything for our loyal customers, is there any issue else I could help you with today?", "As a matter of fact, while I've got you on the line.", "Yes sir?", "Could you tell me when my auto policy premium is due?", "Sure, that is no problem. one second.", "Sure, thanks for all your help.", "It's my pleasure. okay that would be March Third sir, I could attach a copy to the email as well, if you would like?", "Yeah sure, great.", "Hope i have been able to justify your call sir?", "#Yep, I think that covers it for the moment. I really appreciate all your help.", "My pleasure mister Mount If you have any further questions you can call us back Sir.", "Okay, that's awesome.", "Thanks for your patience sir.", "#mhm, I should be the one thanking you.", "#whew, our customers is our priority.", "Awesome.", "Thank you for your time.", "Enjoyed speaking to you.", "Bye bye Sir.", "Thanks bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "ChangePlan", "EnrollInPlan" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "GetQuote" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_209_000", "insurance_209_001", "insurance_209_002", "insurance_209_003", "insurance_209_004", "insurance_209_005", "insurance_209_006", "insurance_209_007", "insurance_209_008", "insurance_209_009", "insurance_209_010", "insurance_209_011", "insurance_209_012", "insurance_209_013", "insurance_209_014", "insurance_209_015", "insurance_209_016", "insurance_209_017", "insurance_209_018", "insurance_209_019", "insurance_209_020", "insurance_209_021", "insurance_209_022", "insurance_209_023", "insurance_209_024", "insurance_209_025", "insurance_209_026", "insurance_209_027", "insurance_209_028", "insurance_209_029", "insurance_209_030", "insurance_209_031", "insurance_209_032", "insurance_209_033", "insurance_209_034", "insurance_209_035", "insurance_209_036", "insurance_209_037", "insurance_209_038", "insurance_209_039", "insurance_209_040", "insurance_209_041", "insurance_209_042", "insurance_209_043", "insurance_209_044", "insurance_209_045", "insurance_209_046", "insurance_209_047", "insurance_209_048", "insurance_209_049", "insurance_209_050", "insurance_209_051", "insurance_209_052", "insurance_209_053", "insurance_209_054", "insurance_209_055", "insurance_209_056", "insurance_209_057", "insurance_209_058", "insurance_209_059", "insurance_209_060", "insurance_209_061", "insurance_209_062", "insurance_209_063", "insurance_209_064", "insurance_209_065", "insurance_209_066", "insurance_209_067", "insurance_209_068", "insurance_209_069", "insurance_209_070", "insurance_209_071", "insurance_209_072", "insurance_209_073", "insurance_209_074", "insurance_209_075", "insurance_209_076", "insurance_209_077", "insurance_209_078", "insurance_209_079", "insurance_209_080", "insurance_209_081", "insurance_209_082", "insurance_209_083", "insurance_209_084", "insurance_209_085", "insurance_209_086", "insurance_209_087", "insurance_209_088", "insurance_209_089", "insurance_209_090", "insurance_209_091", "insurance_209_092", "insurance_209_093", "insurance_209_094", "insurance_209_095", "insurance_209_096", "insurance_209_097" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Good afternoon Rivertown Insurance, this is Kasia speaking, how can I help you?", "yes I have an existing policy with Rivertown and I was wondering if you could help me effect the misspelling on my name.", "#oh yes I can help you. could I first get your name and your policy number please?", "Sure, yes, I've got it right here.", "That's fine.", "one moment please.", "That's no problem, I understand.", "name name and name.", "take your time ma.", "Okay, you ready?", "Yes sir, go ahead.", "my name is Bowen Victoria.", "Okay mister Victoria can you spell your last name for me please?", "V.i.c.t.o r.i a. I think it is misspelled on my account though.", "That's no problem mister.Victoria I will be glad to correct that for you just give me one second to find your account.", "Awesome.", "Could you please provide me with your policy number?", "#Yep I've got that right here, you ready?", "Yes sir.", "Four nine three three two three eight two one.", "Okay, let me repeat that back to you, Four nine three three two three eight two one.", "Correct.", "-oh one more time please.", "Four nine three three two three eight two one.", "Okay, thank you mister Victoria.", "No problem .", "Okay, one last thing, could you please verify your mother's maiden name for me please?", "Sure, Jonah.", "And the last four digits of your social security number?", "Three one two four.", "-oh very good. Okay, let me go ahead and update your last name real quick, give me one second.", "sure.", "Just to verify, you said it should be v.i.c.t.o.r.i.a?", "That's correct, now.", "Not a problem, I have that updated it right away. What else could I help you with today if you don't mind?", "yeah, I had a few questions about a homeowner's policy. You offer that right?", "Yes sir, we do.", "Okay, right so I've got an automobile policy with you now and I have decided to shop my home insurance.", "That's great news.", "I've had the same policy for years and it never hurts to look around once in awhile, right? .", "Thats right. .", "Shake things up a bit.", "Yes sir. .", ".", "Let me draft that up for you.", "No problem, I was looking at your plans online and thought it would be great to have it all in one place.", "We really appreciate your business, so do you know which policy you would be interested in quoting?", "sure one second. i wrote it down, let me find it. Found it jeez.", "Take your time ma.", "Nowaday very slow these days. .", "I completely understand, believe me.", "Okay, okay, I believe it is called home complete if I'm not mistaken.", "That's correct, yep, you got it ma.", "Seemed the best option for me for now.", "Yes sir, okay the annual premium for a home complete policy would be two thousand dollars per year.", "Good.", "This policy includes our highest coverage and that comes with lowest deductibles, it's a great policy.", "Wow, really? #huh, that's a good bit lower than what I've been paying annually.", "That's good.", "I should've stopped some years ago but I have to let time get away from me.", "I'm right there with you. .", "The older you get the quicker time passes they say. Whoever they are. .", ".", "I got you off track, sorry about that, go ahead. .", "No problem, okay mister Victoria I'm glad to hear we might be able to help you save some money.", "#huh every little bit helps these days.", "Yes sir, it does. #huh.", "So do you think you could email me that quote if I give you my email address?", "Sure, I would be delightful to do that, lets go ahead sir.", "Okay, it is bowenvictoria at gmail dot com.", "Got it, very easy enough.", "I just wish I had made a shorter email address years ago. .", "We all make that mistake, don't we?", "You live, to learn everyday, I guess.", "awesome. Okay I've got that together for you and I will get it sent right over to you.", "Great.", "Consider it done. If you have any questions or need more information, you just call me or email me back at that address.", "#oh Okay, thats good.", "My pleasure, mister Victoria Anything for our loyal customers.is there anything else I could help you with today?", "As a matter of fact, while I've got you on the line.", "Yes sir?", "Could you tell me when my auto policy premium is due?", "Sure, that is no problem. one second.", "Sure, thanks for all your time and understanding.", "It's my pleasure. okay that would be by fifth of may, I could attach a copy to the email as well, if you don't mind?", "Yeah sure, great.", "No problem, is there anything else I can help you with this afternoon?", "No ma'am, I think that covers it for now. I really appreciate all your help.", "Oh gosh, my pleasure mister Carter. If you have any further questions please do not draw back to relate it to me, okay?", "Awesome.", "Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!", "#mhm You do the same, thanks again.", "Thank you for your time.", "You have really serve me better today.", "We prioritize our customers.", "lovely.", "Bye.", "Thank you bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "GetQuote" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_210_000", "insurance_210_001", "insurance_210_002", "insurance_210_003", "insurance_210_004", "insurance_210_005", "insurance_210_006", "insurance_210_007", "insurance_210_008", "insurance_210_009", "insurance_210_010", "insurance_210_011", "insurance_210_012", "insurance_210_013", "insurance_210_014", "insurance_210_015", "insurance_210_016", "insurance_210_017", "insurance_210_018", "insurance_210_019", "insurance_210_020", "insurance_210_021", "insurance_210_022", "insurance_210_023", "insurance_210_024", "insurance_210_025", "insurance_210_026", "insurance_210_027", "insurance_210_028", "insurance_210_029", "insurance_210_030", "insurance_210_031", "insurance_210_032", "insurance_210_033", "insurance_210_034", "insurance_210_035", "insurance_210_036", "insurance_210_037", "insurance_210_038", "insurance_210_039", "insurance_210_040", "insurance_210_041", "insurance_210_042", "insurance_210_043", "insurance_210_044", "insurance_210_045", "insurance_210_046", "insurance_210_047", "insurance_210_048", "insurance_210_049", "insurance_210_050", "insurance_210_051", "insurance_210_052", "insurance_210_053", "insurance_210_054", "insurance_210_055", "insurance_210_056", "insurance_210_057", "insurance_210_058", "insurance_210_059", "insurance_210_060", "insurance_210_061", "insurance_210_062", "insurance_210_063", "insurance_210_064", "insurance_210_065", "insurance_210_066", "insurance_210_067", "insurance_210_068", "insurance_210_069", "insurance_210_070", "insurance_210_071", "insurance_210_072", "insurance_210_073", "insurance_210_074", "insurance_210_075", "insurance_210_076", "insurance_210_077", "insurance_210_078", "insurance_210_079", "insurance_210_080", "insurance_210_081", "insurance_210_082", "insurance_210_083", "insurance_210_084", "insurance_210_085", "insurance_210_086", "insurance_210_087", "insurance_210_088", "insurance_210_089", "insurance_210_090", "insurance_210_091", "insurance_210_092", "insurance_210_093", "insurance_210_094", "insurance_210_095" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Good morning Rivertown Insurance, this is Ben speaking, how can I help you?", "yes I have an already running policy with Rivertown and I was wondering if you can help me to solve my last name spelling issue?", "Okay, yes I can help you. that's why we are here to serve you better.", "Sure, thanks.", "To start with can I kindly request your name.", "just let me get my glasses one moment.", "That's no problem, I understand better.", "Getting older everyday you know.", "Yes sir, aren't we all?", "Okay, you ready?", "Yes sir, you can proceed.", "my name is Henry Jackson.", "Okay mister Jackson, can you spell your last name for me please?", "J.a.c.k.s.o.n. I think it is misspelled on my account though.", "That's no problem Mr.Jackson, I will be glad to correct that for you straight away just give me one second to find your account.", "Sure.", "Could you provide me with your policy number?", "#mhm I've got that right here, you ready with it?", "Yes sir.", "Two nine three nine two three eight one two.", "Okay, let me repeat that back to you, two nine three nine two three eight one two?", "Very correct.", "-oh one more time please.", "two nine three nine two three eight one two.", "Okay, thank you mister Jackson. I got it that time, sorry about that wanna verify.", "No problem .", "Okay, one last thing, could you please verify your mother's maiden name for me please?", "Sure, Charles.", "And the last four digits of your social security number Sir?", "Three four one two.", "-huh good. Okay, let me go ahead and update your last name real quick, one second.", "sure.", "Just to verify, you said it should be Jackson instead of Jacksson.?", "That's correct, Sir.", "Not a problem, I have that updated for you. What else could I help you with today?", "yeah, I had a few questions about a Petcare policy. You offer that right?", "Yes sir, we do.", "Okay, right so I've got an automobile policy with you now and I have decided to add my pet to my insurance package.", "That's great news.", "I've had the same policy for years and it never hurts to look around once in awhile, right? .", "Thats right. .", "Need clarity.", "Yes sir. .", ".", "Let me get it detailed for you.", "No problem, I was looking at your plans online and thought it would be great to have it all in one place.", "We appreciate your business, so do you know which policy you would be interested in checking?", "so sure.I wrote it down, let me find it where I kept it. Found it.", "Take your time.", "not to organized in the Morning thou. .", "I completely understand, believe me.", "Okay, okay, I know am on complete auto if I'm not mistaken.", "That's correct, great choice Mr.Jackson.", "Seemed the best option for me.", "Yes sir, okay the annual premium for a complete auto policy is be two thousand dollars per year.and also our pet care is namely petcare package for five hundred dollars and pet care preferred for one thousand dollars.", "Okay.", "This policy includes our highest coverage and lowest deductibles, it's a great policy.", "Wow, really? #jeez that's a good bit lower than what I've been paying annually.", "That's great.", "I should've shopped around years ago but I have a tendancy to let time get away from me.", "I'm right there with you. .", "Getting older everyday .", "everyone is also.", "I got you off track, sorry about that, go ahead. .", "No problem, okay mister Jackson I'm glad to hear we might be able to help you save some money.", "#mhm every little bit helps these days.", "Yes sir, it does. #huh.", "So do you think you could email me that policy strategies if I give you my email address right away?", "Sure, I would be happy to do that for you, proceed.", "Okay, it is jacksonhenry at yahoo dot com.", "Got it, easy enough.", "I just wish I had made a shorter email address years ago. .", "We all make that mistake, don't we?", "you learn everyday I guess?", "Good point. Okay I've got that together for you and I will get it sent right over to you.", "Great.", "Consider it done. If you have any questions or need more information, you just call me or email me back at that address.", "#oh Okay, that sounds great.", "My pleasure, mister Jackson. Anything for our loyal customers. Was there anything else I could help you with this morning?", "As a matter of fact, you have made my day.", "#whew, happy to hear that.", "Could you tell me when my auto policy premium is due?", "Sure, that is no problem. one second.", "Sure, thanks for all your help.", "It's my pleasure. okay that would be February fourteen, I could attach a copy to the email as well, if you would like?", "Yeah sure, that true i remembered it's Valentine day.", "Beautiful sir, is there anything else I can help you with this morning?", "No sir, I think that covers it for now.", "Thats great.", "Thanks for you do today.", "Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!", "#whew, thanks for putting me through.", "We are always here to serve you better sir.", "Thank you, Bye.", "Bye Bye.", "Thank you." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "GetQuote" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "GetQuote" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_211_000", "insurance_211_001", "insurance_211_002", "insurance_211_003", "insurance_211_004", "insurance_211_005", "insurance_211_006", "insurance_211_007", "insurance_211_008", "insurance_211_009", "insurance_211_010", "insurance_211_011", "insurance_211_012", "insurance_211_013", "insurance_211_014", "insurance_211_015", "insurance_211_016", "insurance_211_017", "insurance_211_018", "insurance_211_019", "insurance_211_020", "insurance_211_021", "insurance_211_022", "insurance_211_023", "insurance_211_024", "insurance_211_025", "insurance_211_026", "insurance_211_027", "insurance_211_028", "insurance_211_029", "insurance_211_030", "insurance_211_031", "insurance_211_032", "insurance_211_033", "insurance_211_034", "insurance_211_035", "insurance_211_036", "insurance_211_037", "insurance_211_038", "insurance_211_039", "insurance_211_040", "insurance_211_041", "insurance_211_042", "insurance_211_043", "insurance_211_044", "insurance_211_045", "insurance_211_046", "insurance_211_047", "insurance_211_048", "insurance_211_049", "insurance_211_050", "insurance_211_051", "insurance_211_052", "insurance_211_053", "insurance_211_054", "insurance_211_055", "insurance_211_056", "insurance_211_057", "insurance_211_058", "insurance_211_059", "insurance_211_060", "insurance_211_061", "insurance_211_062", "insurance_211_063", "insurance_211_064", "insurance_211_065", "insurance_211_066", "insurance_211_067", "insurance_211_068", "insurance_211_069", "insurance_211_070", "insurance_211_071", "insurance_211_072", "insurance_211_073", "insurance_211_074", "insurance_211_075", "insurance_211_076", "insurance_211_077", "insurance_211_078", "insurance_211_079", "insurance_211_080", "insurance_211_081", "insurance_211_082", "insurance_211_083", "insurance_211_084", "insurance_211_085", "insurance_211_086", "insurance_211_087", "insurance_211_088", "insurance_211_089", "insurance_211_090", "insurance_211_091", "insurance_211_092", "insurance_211_093", "insurance_211_094", "insurance_211_095", "insurance_211_096", "insurance_211_097" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Good afternoon Rivertown Insurance, this is Jane speaking, how can I help you?", "Hi, I want to cancel my insurance plan.", "Okay, yes I can help you. may I get your first name and your last name please?", "sure.", "That's fine.", "one moment.", "That's no problem, I understand.", "let me have a glass of wine.", "take your time sir.", "Okay, you ready?", "Yes sir, go ahead.", "my name is Daniel Robert.", "Thank you Daniel Robert, just to confirm is Rorbert spelled R.o.r.b.e.r.t.?", "No it is R.o.b.e.r.t.", "Got that Sir.", "Good.", "To cancel your plan could you provide me yourur policy number?", "give me a moment. let me look for it.", "Okay sir, take your time.", "Four nine three four two five one one two.", "Okay, let me repeat that back to you, Four nine three four two five one one?", "You missed a two.", "-oh one more time please.", "Four nine three four two five one one two.", "Okay, mister Robert I got it now.", "No problem .", "May I have your address?", "Sure. Jane.", "And your zip code?", "Two thirty Brooklyn Avenue, San Diego, California.", "-oh very good. Okay, let me go ahead and update your last name real quick, give me one second.", "sure.", "Thank you sir, your zip code sir?", "#huh, nine six oh oh oh.", "For confirmation sir, Two thirty Brooklyn Avenue, San Diego California, nine six oh oh oh right?", "yeah, that's correct.", "Next we need is your birth day.", "sorry, I am not having birthday today.", "[Laughter], it is the of date of your birth sir, we need that information to verify your identity.", "okay I thought you were asking me to celebrate my birthday.", "No worries sir.", "Yep my date of birth is November the ninth, nineteen seventy four.", "November the ninth, nineteen seventy four, #huh just a moment please.", "Mhm.", "Alright. Before I proceed to cancel your plan, may I know the reason why you are cancelling?", "it is, it just I found another insurance company and it seems that their plan has better coverage and cheaper.", "Thank you for the info, sir. Would you mind telling is which company it is?", "Eh, can we just go ahead and cancel it? I.... don't have time to explain that much.", "just give me a minute. Okay, so after cancellation you won't be charged in the next billing period which starts June first this year.", "okay.", "Please #huh confirm the cancellation?", "Yes, I confirm to cancel it.", "That's no problem mister Robert.", "That's good.", "Alright. please hang on sir, I will proceed to cancel your plan in the system.", "Yeah, sure.", "Okay done. Your plan is now cancelled. is there anything I can help you with?", "yeah, #mhm. did you provide Universal life insurance policy?", "Yes we do that.", "That will be great?", "Yes Sir.", "And your policy plan is so affordable compared to others i saw online?", "I think so Sir.", "Still checking through now.", "No problem, okay mister Robert I'm glad to hear we might be able to help you save some money.", "#huh you think so?", "Yes sir, #huh.", "So do you think you could email me all the plans of your current policies if I give you my email address?", "Sure, I would be delightful to do that, lets go ahead sir.", "Okay, it is danielrobert at gmail dot com.", "Got it, easy enough.", "Thank God I had made a shorter email address years ago. .", "for easy remembrance right?", "Yeah.", "awesome. Okay I've got that together for you and I will get it sent right over to you.", "Great.", "Consider it done. If you have any questions or need more information, you just call me or email me back at that address.", "#oh Okay, thats good.", "My pleasure, mister Robert. Anything for our loyal customers.is there anything else I could help you with today?", "As a matter of fact, while I've got you on the line.", "Yes sir?", "Could you tell me when my auto policy premium is due?", "Sure, one just one minute.", "Thanks for all your time and your understanding.", "It's my pleasure. okay that would be July third, I could attach a copy to the email as well, if you don't mind?", "Yeah sure, great.", "No problem, is there anything else I can help you with this afternoon?", "No ma'am, I think that covers it for now. I really appreciate all your help.", "Oh gosh, my pleasure mister Shaw. If you have any further questions please do not draw back to relate it to me, okay?", "Awesome.", "Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!", "#mhm You do the same, thanks again.", "Thank you for your time.", "Today has been successful for me.", "Wonderful.", "#whao, thanks.", "Bye.", "Thank you bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "CancelPlan" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_212_000", "insurance_212_001", "insurance_212_002", "insurance_212_003", "insurance_212_004", "insurance_212_005", "insurance_212_006", "insurance_212_007", "insurance_212_008", "insurance_212_009", "insurance_212_010", "insurance_212_011", "insurance_212_012", "insurance_212_013", "insurance_212_014", "insurance_212_015", "insurance_212_016", "insurance_212_017", "insurance_212_018", "insurance_212_019", "insurance_212_020", "insurance_212_021", "insurance_212_022", "insurance_212_023", "insurance_212_024", "insurance_212_025", "insurance_212_026", "insurance_212_027", "insurance_212_028", "insurance_212_029", "insurance_212_030", "insurance_212_031", "insurance_212_032", "insurance_212_033", "insurance_212_034", "insurance_212_035", "insurance_212_036", "insurance_212_037", "insurance_212_038", "insurance_212_039", "insurance_212_040", "insurance_212_041", "insurance_212_042", "insurance_212_043", "insurance_212_044", "insurance_212_045", "insurance_212_046", "insurance_212_047", "insurance_212_048", "insurance_212_049", "insurance_212_050", "insurance_212_051", "insurance_212_052", "insurance_212_053", "insurance_212_054" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Good morning. Thank you for calling Rivertown Insurance Services. This is Jessica. How can I help you?", "Hey, Jessica. I managed to lock myself out of my account and need to reset my password.", "I'd be happy to help you with that. First let me verify your identity. Could I have your name?", "John Long.", "And is that J.O.H.N. or J.O.N.?", "J.O.H.N.", "And Long. L.O.N.G.?", "Yes.", "Thank you. Now can I have your date of birth?", "August twenty-seventh, nineteen fifty-seven.", "Thank you, mister Long.", "You can call me John.", "Okay, John. Now I need either your account number or your social security number.", "Social is two two four, nine eight, four seven seven three.", "Thank you. And your mother's maiden name?", "Jones.", "Got it, John. I'm in your account now.", "Oh, good. Now do I give you a new password?", "No, there's no need to do that. I'll let you set that up so you can keep it private for just you.", "Oh, I probably trust you more to have it than I trust myself.", "Well, thank you I'm glad you trust me.", "These passwords are a pain in my you-know-what.", "I totally get that. It can be confusing.", "No kidding. And then you can't use your previous password and you have to meet all this ridiculous criteria. One capital letter, a sign, three numbers, the blood of a virgin.", "Well, we'll try not to make it that difficult for you this time.", "Okay, now I don't trust you. ", "Oh no! Don't think that. Here's what I'm going to do.", "Okay. What's the next step?", "I'm going to email you a link to reset your password. Let me make sure I have your correct email. Just one minute, please.", "It's not the Hotmail account.", "Okay. I do have a Hotmail account for you, but I also have a Gmail account. Should I delete the Hotmail account?", "Definitely. I haven't had that for over six months now.", "All right. So I should send you a reset link to J. Long fifty-seven at Gmail dot com?", "Yes.", "Got it. I just sent an email to you there.", "Uh, let me check. Okay, it's here.", "Great! Now in the email, just click on the link and it will take you out to our site to reset your password.", "I just clicked on it and it's saying link cannot be found.", "Hmm. Let's try this. Instead of clicking on the link, open a new browser and copy and paste the U.R.L. into your browser.", "How do I do that?", "Highlight the hyperlink and right click on it. It should give you the option to copy link address.", "Um, all right, I think I did that.", "Now go to your new browser and put your cursor in the U.R.L. area and hold down your control key, and at the same time, press your V key on your keyboard.", "B as in boy?", "No, I'm sorry. V as in victory.", "Oh got it. Well, what do you know. There it is. Now I hit enter?", "That's correct.", "There it is. It worked. It's asking me to enter a new password. And you say I don't need to get that blood of a virgin, right?", "I promise. No blood required.", "Okay. It looks like it accepted my new password. And, oh yes, it's opening my account.", "Very good. Is there anything else I can do for you today, John?", "No, it looks like I'm all set. Thank you so much for your help.", "You are quite welcome. It was my pleasure. Please call back any time we can assist you.", "I sure will. You've been very helpful. Good-bye, then.", "You have a good day. And thank you for being an Express Services customer." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "ResetPassword" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_213_000", "insurance_213_001", "insurance_213_002", "insurance_213_003", "insurance_213_004", "insurance_213_005", "insurance_213_006", "insurance_213_007", "insurance_213_008", "insurance_213_009", "insurance_213_010", "insurance_213_011", "insurance_213_012", "insurance_213_013", "insurance_213_014", "insurance_213_015", "insurance_213_016", "insurance_213_017", "insurance_213_018", "insurance_213_019", "insurance_213_020", "insurance_213_021", "insurance_213_022", "insurance_213_023", "insurance_213_024", "insurance_213_025", "insurance_213_026", "insurance_213_027", "insurance_213_028", "insurance_213_029", "insurance_213_030", "insurance_213_031", "insurance_213_032", "insurance_213_033", "insurance_213_034", "insurance_213_035", "insurance_213_036", "insurance_213_037", "insurance_213_038", "insurance_213_039", "insurance_213_040", "insurance_213_041", "insurance_213_042", "insurance_213_043", "insurance_213_044", "insurance_213_045", "insurance_213_046", "insurance_213_047", "insurance_213_048", "insurance_213_049", "insurance_213_050", "insurance_213_051", "insurance_213_052", "insurance_213_053", "insurance_213_054", "insurance_213_055", "insurance_213_056", "insurance_213_057", "insurance_213_058", "insurance_213_059", "insurance_213_060", "insurance_213_061", "insurance_213_062", "insurance_213_063", "insurance_213_064", "insurance_213_065", "insurance_213_066", "insurance_213_067", "insurance_213_068", "insurance_213_069", "insurance_213_070", "insurance_213_071", "insurance_213_072", "insurance_213_073", "insurance_213_074", "insurance_213_075", "insurance_213_076", "insurance_213_077", "insurance_213_078", "insurance_213_079", "insurance_213_080", "insurance_213_081", "insurance_213_082", "insurance_213_083", "insurance_213_084", "insurance_213_085", "insurance_213_086", "insurance_213_087", "insurance_213_088", "insurance_213_089", "insurance_213_090", "insurance_213_091", "insurance_213_092", "insurance_213_093", "insurance_213_094", "insurance_213_095", "insurance_213_096", "insurance_213_097" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Good Morning Rivertown Insurance, this is Sonia speaking, how can I help you.", "Hi, good morning. I want to cancel my insurance plan.", "Okay sure I can help with that. Can I have your first and last name please?", "sure.", "That's fine.", "one moment.", "That's no problem, I understand.", "let me have a glass of water.", "take your time sir.", "Okay, you ready?", "Yes sir, go ahead.", "my name is Thompson Ford.", "Thank you Thompson Ford, just to confirm, is Ford spelled.", "No it is F.o.r.d.", "Alright. got it sir.", "Good.", "To cancel your plan could you provide me your policy number?", "give me a moment. let me look for it.", "Okay sir, take your time.", "Four two nine two five one one two one.", "Okay, let me repeat that back to you, Four two nine two five one one two?", "You missed a one.", "-oh one more time please.", "Four two nine two five one one two one.", "Okay, mister Ford I got it now.", "No problem .", "May I have your address?", "Sure. Sonia.", "And your zip code?", "Fifty five ST. John Boulevard, Macomb, Illinois.", "-oh very good. Okay, let me go ahead and update your address real quick, give me one second.", "sure.", "Thank you sir, your zip code sir?", "#huh, six four three one one.", "I'll repeat the address for confirmation sir....Fifty five ST. John Boulevard, Macomb, Illinois six four three one one.", "yeah, that's correct.", "Sir. I'll need your birth date also.", "sorry, I am not having birthday today.", "[Laughter], it is your date of your date of birth sir.", "okay I thought you were asking me to celebrate my birthday.", "No worries sir.", "Yep my date of birth is September ninth, nineteen seventy there.", "September ninth, nineteen seventy three, #huh just a moment please.", "Mhm.", "Alright. Before I proceed to cancel your plan, may I know the reason why you are cancelling?", "it is, it just I found another insurance company and it seems that their plan has better coverage and cheaper.", "Thank you for the info, sir. Would you mind telling is which company it is?", "Eh, can we just go ahead and cancel it? I.... don't have time to explain that much.", "just give me a minute. Okay, so after cancellation you won't be charged in the next billing period which starts June first this year.", "okay.", "Please #huh confirm the cancellation?", "Yes, I confirm to cancel it.", "That's no problem mister Ford.", "That's good.", "Alright. please hang on sir, I will proceed to cancel your plan in the system.", "Yeah, sure.", "Okay done. Your plan is now cancelled. is there anything I can help you with?", "Wow, really? #huh, that's a good bit lower than what I've been paying annually.", "That's good.", "That will be good for me right?", "Yes Sir.", "And your policy plan is so affordable compared to others i saw online?", "I think so Sir.", "Still checking through now.", "No problem, okay mister Ford I'm glad to hear we might be able to help you save some money.", "#huh you think so?", "Yes sir, it will. #huh.", "So do you think you could email me all the plans of your current policies if I give you my email address?", "Sure, I would be delightful to do that, lets go ahead sir.", "Okay, it is Thomford at gmail dot com.", "Got it, very easy enough.", "Thank God I had made a shorter email address years ago. .", "for easy remembrance right?", "Very correct.", "awesome. Okay I've got that together for you and I will get it sent right over to you.", "Great.", "Consider it done. If you have any questions or need more information, you just call me or email me back at that address.", "#oh Okay, thats good.", "My pleasure, mister Ford. Anything for our loyal customers.is there anything else I could help you with today?", "As a matter of fact, while I've got you on the line.", "Yes sir?", "Could you tell me when my auto policy premium is due?", "Sure, that is no problem. one second.", "Sure, thanks for all your time and understanding.", "It's my pleasure. okay that would be October third, I could attach a copy to the email as well, if you don't mind?", "Yeah sure, great.", "No problem, is there anything else I can help you with this afternoon?", "No ma'am, I think that covers it for now. I really appreciate all your help.", "My pleasure mister Ford. If you have any further questions please do not draw back to relate it to me, okay?", "Awesome.", "Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!", "#mhm You do the same, thanks again.", "Thank you for your time.", "Today has been successful for me.", "Great.", "#whao, thanks.", "Bye.", "Thank you bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "CancelPlan" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_214_000", "insurance_214_001", "insurance_214_002", "insurance_214_003", "insurance_214_004", "insurance_214_005", "insurance_214_006", "insurance_214_007", "insurance_214_008", "insurance_214_009", "insurance_214_010", "insurance_214_011", "insurance_214_012", "insurance_214_013", "insurance_214_014", "insurance_214_015", "insurance_214_016", "insurance_214_017", "insurance_214_018", "insurance_214_019", "insurance_214_020", "insurance_214_021", "insurance_214_022", "insurance_214_023", "insurance_214_024", "insurance_214_025", "insurance_214_026", "insurance_214_027", "insurance_214_028", "insurance_214_029", "insurance_214_030", "insurance_214_031", "insurance_214_032", "insurance_214_033", "insurance_214_034", "insurance_214_035", "insurance_214_036", "insurance_214_037", "insurance_214_038", "insurance_214_039", "insurance_214_040", "insurance_214_041", "insurance_214_042", "insurance_214_043", "insurance_214_044", "insurance_214_045", "insurance_214_046", "insurance_214_047", "insurance_214_048", "insurance_214_049", "insurance_214_050", "insurance_214_051", "insurance_214_052", "insurance_214_053", "insurance_214_054", "insurance_214_055", "insurance_214_056", "insurance_214_057", "insurance_214_058", "insurance_214_059", "insurance_214_060", "insurance_214_061", "insurance_214_062", "insurance_214_063", "insurance_214_064", "insurance_214_065", "insurance_214_066", "insurance_214_067", "insurance_214_068", "insurance_214_069", "insurance_214_070", "insurance_214_071", "insurance_214_072", "insurance_214_073", "insurance_214_074", "insurance_214_075", "insurance_214_076", "insurance_214_077", "insurance_214_078", "insurance_214_079", "insurance_214_080", "insurance_214_081", "insurance_214_082", "insurance_214_083", "insurance_214_084", "insurance_214_085", "insurance_214_086", "insurance_214_087", "insurance_214_088", "insurance_214_089", "insurance_214_090", "insurance_214_091", "insurance_214_092", "insurance_214_093", "insurance_214_094", "insurance_214_095", "insurance_214_096", "insurance_214_097", "insurance_214_098", "insurance_214_099", "insurance_214_100", "insurance_214_101", "insurance_214_102", "insurance_214_103" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Welcome to Rivertown Insurance, my name is James, how can I help you?", "yes I have an existing plans with Rivertown and I was wondering if you could help me cancel automatic billing on my account.", "Of course, I would be glad to help you with that ma.", "I would appreciate it.", "May I have your name and policy number ma?", "Sure, yes, I've got it right here.", "That's fine.", "one moment.", "That's no problem. Take your time.", "still on it pls.", "(laughter) it's okay.", "Okay, you ready?", "Yes sir, go ahead.", "my name is Emily Stone.", "Can I address you as Miss or mister please?", "(laughter) Miss.", "Okay Miss Emily, Is your last name spelt S.t.o.n.n.e?", "It is spelt S.t.o.n.e.", "#Jezz I am sorry for the wrong spelling.", "No problem .", "Could you provide me with your policy number ma?", "#Yep I've got that right here, you ready?", "Yes Ma.", "seven nine three four two five one two four.", "Okay, let me repeat that back to you, seven nine three four five one two four?", "You missed a two.", "-oh one more time please.", "seven nine three four two five one two four.", "Okay, Miss Emily I got it now.", "No problem .", "Okay, one last thing, could you please verify your mother's maiden name please?", "Sure.Jude.", "And the last four digits of your social security number?", "Two seven two three.", "-oh very good.", "(laughter).", "Let me go ahead and process your request, give me one second.", "#huh, here with you James.", "I'm on you account. Working on it.", "No problem. I'm with you.", "I can see you are currently on a basic home policy and petcare basic. Is that right?", "Thats right.", "Great.", "I enjoy my plan so well. The only issue I have is the automatic billing.", "We are sorry about that. I am presently working on it ma.", "Thanks James.", "Few seconds please.", "No problem. I am with you.", "Going through your account I can see you subscribe for automatic billing.", "I never opt-in for that. Can I opt- out?", "yes Ma. I am working on that please.", "Alright. Thank you.", "Few seconds please.", "I am with you James.", "your request has been processed. Waiting for confirmation.", "Oh wow.Thank you.", "Yes Miss Emily. Waiting for confirmation ma.", "Alright. I am patiently waiting.", "thanks for the patience.", "You welcome.", "Your automatic billing has been successfully removed.", "Wow, really?#huh.", "Yes Ma.", "Thanks for your time.", "My pleasure, anything for our amazing customers.", ".", "Is there any other thing I can help you with ma?", "Yes pls. can I know the active plans on my account.", "Few seconds please.", "Thank you James.", "I am trying to get more information on your account.", "you have two active plans. Basic home policy and petcare basic.", "oh. Thanks.", "I can see your basic home policy will expire tomorrow.", "oh.really?", "Yes Miss Emily. Waiting for confirmation ma.", "please kindly activate to enjoy our services. You can also do well by upgrading your homeowner policy to a highier one.", "oh! Do you mean I can upgrade my previous policy or I will register a new one.", "Miss Emily, you can easily upgrade your previous policy to a new money.", "Wow, really?#huh.", "yes ma.", "I think I am in for that.", "can I have your email, so that I can send you more information anout our services.", "uh-huh that is thoughtful of you James. Thank you.", "My pleasure. I am here to give you the best services.", "I appreciate.", "may I have your email address please?", "sure.James. Few seconds please I just got a new email address.", "Yes Ma.", "I need to get my business card.", "no problem take your time.", "sorry for the break. I have it here. emilyfour at yahoo dot com.", "trying to sent the information immediately.", "Yeah I got it.", "Alright. Ma.", "Thank you for your time James.", "you welcome ma. Is there anything I can help you with?", "#mhm I'm okay Thank you.", "Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!", "-hun you too.", "Awesome.", "thank you.", "Bye.", "Thank you bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "CancelAutomaticBilling" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "ChangePlan" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_215_000", "insurance_215_001", "insurance_215_002", "insurance_215_003", "insurance_215_004", "insurance_215_005", "insurance_215_006", "insurance_215_007", "insurance_215_008", "insurance_215_009", "insurance_215_010", "insurance_215_011", "insurance_215_012", "insurance_215_013", "insurance_215_014", "insurance_215_015", "insurance_215_016", "insurance_215_017", "insurance_215_018", "insurance_215_019", "insurance_215_020", "insurance_215_021", "insurance_215_022", "insurance_215_023", "insurance_215_024", "insurance_215_025", "insurance_215_026", "insurance_215_027", "insurance_215_028", "insurance_215_029", "insurance_215_030", "insurance_215_031", "insurance_215_032", "insurance_215_033", "insurance_215_034", "insurance_215_035", "insurance_215_036", "insurance_215_037", "insurance_215_038", "insurance_215_039", "insurance_215_040", "insurance_215_041", "insurance_215_042", "insurance_215_043", "insurance_215_044", "insurance_215_045", "insurance_215_046", "insurance_215_047", "insurance_215_048", "insurance_215_049", "insurance_215_050", "insurance_215_051", "insurance_215_052", "insurance_215_053", "insurance_215_054", "insurance_215_055", "insurance_215_056", "insurance_215_057", "insurance_215_058", "insurance_215_059", "insurance_215_060", "insurance_215_061", "insurance_215_062", "insurance_215_063", "insurance_215_064", "insurance_215_065", "insurance_215_066", "insurance_215_067", "insurance_215_068", "insurance_215_069", "insurance_215_070", "insurance_215_071", "insurance_215_072", "insurance_215_073", "insurance_215_074", "insurance_215_075", "insurance_215_076", "insurance_215_077", "insurance_215_078", "insurance_215_079", "insurance_215_080", "insurance_215_081", "insurance_215_082", "insurance_215_083", "insurance_215_084", "insurance_215_085", "insurance_215_086", "insurance_215_087", "insurance_215_088", "insurance_215_089", "insurance_215_090", "insurance_215_091", "insurance_215_092", "insurance_215_093", "insurance_215_094", "insurance_215_095", "insurance_215_096", "insurance_215_097" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Good afternoon Rivertown Insurance, this is Park, speaking, how can I be of service to you?", "yeah I subscribed to a policy with Rivertown and I think you could be of great assistance in helping me to reset my password?", "Sure, yes I can help you with any update. first could you get me your full name also with your policy number please?", "#Oh sure, I've got it right here with me.", "#whaow nice, we can proceed from there.", "Just a moment.", "Sure, take your time Sir.", "#let me roundoff a conversation with my laundry guy in order to delivere my cloth.", "#oh, sure you can take your time.", "Perfect, you ready?", "Sure ready miss, go on.", "my name is Olivier Chan.", "Okay mister Chan, If am not mistaken?", "#Um, it's okay.", "That's no problem miss.", "Could you help me with your policy number?", "#mhm, i have it right here.", "#mhm I've got that right here.", "Beautiful.", "Let me call it for you two six four one six six four nine one.", "Okay, let me repeat that back to you, two six four one six six four one?", "#Uh, great.", "One more time please.", "two six four one six six four nine one.", "Okay, thank you mister Chan, hold on am on your account.", "its fine.", "Okay, one last thing, could you please verify your pet name for me please?", "#Oh, yes Rubby.", "One last thing please, the last six digits of your social security number?", "seven five five three eight four.", "#oh, that's awesome.", "yeah.", "Very good Sir.", "Beautiful.", "Not a problem, I have that updated for you. What else shouId i help you with?", "yeah, I will like to reset my password?", "Very possible Sir.", "Can I have your email please?", "That's wouldn't be an issue.", "Do you mind if we proceed?", "Not at all.", "let me get my glasses.", "Take your time miss.", "#here we go.", "#Ok.", "#yep it's olivierchan at yahoo dot com.", "Got it right.", "Okay.", "I would like to confirm it one more time.", "that's okay, here we go.", "olivierchan at yahoo dot com.", "Got it.", "I will send your verification code to your email.", "I will appreciate that a lot.", "I am on it just a second.", "Alright.", "I'm good.", "You should have the verification code on your email now, please check.", "#yeah it just came in now.", "What should I do with that?", "click to verify the account.", "Done.", "Great!", "Verified.", "Go to change my password.", "#mhm finding it difficult to see on the account.", "#mhm it's right at the top right corner.", "It just got in now.", "Use a default password of two two four two.", "done already miss.", "Done that.", "Set a new password for it.", "Okay doing that right away.", "kindly simplify it so you can remember.", "Okay, doing that.", "Great.", "Kindly login into your account with your username and new password.", "#oh Okay.", "My pleasure, mister chan your password is rectified now ma'am.", "To be honest, I enjoyed my conversion with you.", "Awesome.", "Great.", "thanks.", "mister chan is there anything I can help you with?", "Not at all miss.", "Checking through my account now.", "No problem, is there anything else I can help you with from the account?", "No miss, I think that covers it for now. I really appreciate all your help.", "Oh, my pleasure mister chan If you have any further questions please do not hesitate to call, okay?", "Okay, awesome.", "Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your evening!", "#mhm, you have made my day today Sir.", "#whew, that is the reason we are here to serve you better.", "Thank you.", "Thank your Sir.", "Bye.", "Bye bye Mr.", "Thanks bye too." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "ResetPassword" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_216_000", "insurance_216_001", "insurance_216_002", "insurance_216_003", "insurance_216_004", "insurance_216_005", "insurance_216_006", "insurance_216_007", "insurance_216_008", "insurance_216_009", "insurance_216_010", "insurance_216_011", "insurance_216_012", "insurance_216_013", "insurance_216_014", "insurance_216_015", "insurance_216_016", "insurance_216_017", "insurance_216_018", "insurance_216_019", "insurance_216_020", "insurance_216_021", "insurance_216_022", "insurance_216_023", "insurance_216_024", "insurance_216_025", "insurance_216_026", "insurance_216_027", "insurance_216_028", "insurance_216_029", "insurance_216_030", "insurance_216_031", "insurance_216_032", "insurance_216_033", "insurance_216_034", "insurance_216_035", "insurance_216_036", "insurance_216_037", "insurance_216_038", "insurance_216_039", "insurance_216_040", "insurance_216_041", "insurance_216_042", "insurance_216_043", "insurance_216_044", "insurance_216_045", "insurance_216_046", "insurance_216_047", "insurance_216_048", "insurance_216_049", "insurance_216_050", "insurance_216_051", "insurance_216_052", "insurance_216_053", "insurance_216_054", "insurance_216_055", "insurance_216_056", "insurance_216_057", "insurance_216_058", "insurance_216_059", "insurance_216_060", "insurance_216_061", "insurance_216_062", "insurance_216_063", "insurance_216_064", "insurance_216_065", "insurance_216_066", "insurance_216_067", "insurance_216_068", "insurance_216_069", "insurance_216_070", "insurance_216_071", "insurance_216_072", "insurance_216_073", "insurance_216_074", "insurance_216_075", "insurance_216_076", "insurance_216_077", "insurance_216_078", "insurance_216_079", "insurance_216_080", "insurance_216_081", "insurance_216_082", "insurance_216_083", "insurance_216_084", "insurance_216_085", "insurance_216_086", "insurance_216_087", "insurance_216_088", "insurance_216_089", "insurance_216_090", "insurance_216_091", "insurance_216_092", "insurance_216_093", "insurance_216_094", "insurance_216_095" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Good afternoon Rivertown Insurance, this is Hana speaking, how can I help you?", "yes I subscribed to a policy with Rivertown and I think you could be of help to me.", "Okay, yes I can help you with any update. could I first get your name also with your policy number please?", "Sure, yes, I've got it here with me.", "That's fine, we can proceed from there.", "just let me get my glasses a moment please.", "That's no problem, I perfectly understand.", "Getting older everyday.", "that what consistent growth can bring to us.", "Okay, you ready?", "Yes sir, proceed.", "my name is David Andrew.", "Okay mister David Andrew, I don't mind you spelling your first name?", "David. I think it is misspelled on my account though.", "That's no problem mister David, I will be glad to correct that for you just give me few seconds to check your account.", "Relax.", "Could you please help me with your policy number?", "#mhm I've got that right here with me, you ready?", "Yes sir.", "three seven three five two two eight nine three.", "Okay, let me repeat that back to you, three seven three five two eight nine three?", "You missed a two.", "-oh one more time please.", "three seven three five two two eight nine three.", "Okay, thank you mister David. I got it that time, sorry about that.", "No problem .", "Okay, one last thing, could you please verify your mother's maiden name for me please?", "Sure, Clinton.", "And the last four digits of your social security number?", "five six three seven.", "-huh pretty good. Okay, let me go ahead and update your last name real quick, give me three seconds.", "sure.", "Just to verify, you said it should be D.A.V.I.D.?", "That's correct, no I after the A.", "Not a problem, I have that updated for you. What else could I help you with today?", "yeah, I had a few questions about a homeowner's policy. You offer that right?", "Yes sir, we do.", "Okay, right so I've got an automobile policy with you now and I have decided to shop my home insurance.", "That's awesome.", "I've had the same policy for years and it never hurts to look around once in awhile, right? .", "Thats right. .", "Laughter.", "Yes sir.", ".", "Let me pull that up for you.", "No problem, I was looking at your plans online and thought it would be great to have it all in one place.", "We appreciate your business, so do you know which policy you would be interested in signing up for?", "sure one second. Sure I wrote it down, let me find it. Found it.", "Take your time.", "Slow as molasses these days. .", "I completely understand, believe me.", "Okay, okay, I believe it is called home complete if I'm not mistaken.", "That's correct, great choice mister David.", "Seemed the best option for me.", "Yes sir, okay the annual premium for a home complete policy would be two thousand dollars per year.", "Okay.", "This policy includes our highest coverage and lowest deductibles, it's a great policy.", "Wow, really? #jeez that's a good bit lower than what I've been paying annually.", "That's great.", "I should've shopped around years ago but I have a tendancy to let time get away from me.", "I'm right there with you. .", "The older you get the quicker time passes they say. Whoever they are. .", ".", "I got you off track, sorry about that, go ahead. .", "No problem, okay mister David I'm glad to hear we might be able to help you save some money.", "#mhm every little bit helps these days.", "Yes sir, it does. #mhm.", "So do you think you could email me that quote if I give you my email address?", "Sure, I would be happy to do that, go ahead.", "Okay, it is davidandrew at gmail dot com.", "Got it, so easy enough.", "I just wish I had made a shorter email address years ago. .", "We all make that same mistake, don't we?", "You live, to learn everyday, I guess.", "Good point. Okay I've got that together for you and I will get it sent right over to you.", "Great.", "Consider it done. If you have any questions or need more information, you just call me or email me back at that address.", "#oh Okay, that sounds great.", "My pleasure, mister David. Anything for our loyal customers. Was there anything else I could help you with today?", "As a matter of fact, while I've got you on the line.", "Yes sir?", "Could you tell me when my auto policy premium is due?", "Sure, that is no problem. one second.", "Sure, thanks for all your help.", "It's my pleasure. okay that would be July first, I could attach a copy to the email as well, if you would like?", "Yeah sure, great.", "No problem, is there anything else I can help you with this afternoon?", "No ma'am, I think that covers it for now. I really appreciate all your help.", "Oh gosh, my pleasure mister David. If you have any further questions please do not hesitate to call, okay?", "Okay, awesome.", "Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!", "#mhm You do the same, thanks again.", "Thank you, bye-bye.", "Bye.", "Thanks.", "You are welcome." ], "dialogue_acts": [ [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "GetQuote" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_217_000", "insurance_217_001", "insurance_217_002", "insurance_217_003", "insurance_217_004", "insurance_217_005", "insurance_217_006", "insurance_217_007", "insurance_217_008", "insurance_217_009", "insurance_217_010", "insurance_217_011", "insurance_217_012", "insurance_217_013", "insurance_217_014", "insurance_217_015", "insurance_217_016", "insurance_217_017", "insurance_217_018", "insurance_217_019", "insurance_217_020", "insurance_217_021", "insurance_217_022", "insurance_217_023", "insurance_217_024", "insurance_217_025", "insurance_217_026", "insurance_217_027", "insurance_217_028", "insurance_217_029", "insurance_217_030", "insurance_217_031", "insurance_217_032", "insurance_217_033", "insurance_217_034", "insurance_217_035", "insurance_217_036", "insurance_217_037", "insurance_217_038", "insurance_217_039", "insurance_217_040", "insurance_217_041", "insurance_217_042", "insurance_217_043", "insurance_217_044", "insurance_217_045", "insurance_217_046", "insurance_217_047", "insurance_217_048", "insurance_217_049", "insurance_217_050", "insurance_217_051", "insurance_217_052", "insurance_217_053", "insurance_217_054", "insurance_217_055", "insurance_217_056", "insurance_217_057", "insurance_217_058", "insurance_217_059", "insurance_217_060", "insurance_217_061", "insurance_217_062", "insurance_217_063", "insurance_217_064", "insurance_217_065", "insurance_217_066", "insurance_217_067", "insurance_217_068", "insurance_217_069", "insurance_217_070", "insurance_217_071", "insurance_217_072", "insurance_217_073", "insurance_217_074", "insurance_217_075", "insurance_217_076", "insurance_217_077", "insurance_217_078", "insurance_217_079", "insurance_217_080", "insurance_217_081", "insurance_217_082", "insurance_217_083", "insurance_217_084", "insurance_217_085", "insurance_217_086", "insurance_217_087", "insurance_217_088", "insurance_217_089", "insurance_217_090", "insurance_217_091", "insurance_217_092", "insurance_217_093", "insurance_217_094", "insurance_217_095", "insurance_217_096", "insurance_217_097" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Good afternoon Rivertown Insurance, this is Robben speaking, how can I help you?", "Hi, I want to cancel my insurance plan.", "Okay, yes I can help you. may I get your first name and your last name please?", "sure.", "That's fine.", "one moment.", "That's no problem, I understand.", "let me have a glass of wine.", "take your time sir.", "Okay, you ready?", "Yes sir, go ahead.", "my name is Coke Samuel.", "Thank you Sir.", "very correct.", "Got that Sir.", "Good.", "To cancel your plan could you provide me your policy number?", "give me a moment. let me look for it.", "Okay sir, take your time.", "Four four nine two five one one two one.", "Okay, let me repeat that back to you, Four four nine two five one one two?", "You missed a one.", "-oh one more time please.", "Four four nine two five one one two one.", "Okay, I got it now.", "No problem .", "May I have your address?", "Sure. Jude.", "And your zip code?", "Twenty five ST Luke Avenue, New jersey.", "-oh very good. Okay, let me go ahead and update your address real quick, give me one second.", "sure.", "Thank you sir, your zip code sir?", "#huh, four two oh oh oh.", "For confirmation sir, Twenty five ST. Luke Avenue, New Jersey four two zero zero.", "yeah, that's correct.", "Next we need is your birth day.", "sorry, I am not having birthday today.", "[Laughter], it is the of date of your birth sir, we need that information to verify your identity.", "okay I thought you were asking me to celebrate my birthday.", "No worries sir.", "Yep my date of birth is April sixteen, nineteen seventy four.", "April sixteen, nineteen seventy four, #huh just a moment please.", "Mhm.", "Alright. Before I proceed to cancel your plan, may I know the reason why you are cancelling?", "it is, it just I found another insurance company and it seems that their plan has better coverage and cheaper.", "Thank you for the info, sir. Would you mind telling is which company it is?", "Eh, can we just go ahead and cancel it? I.... don't have time to explain that much.", "just give me a minute. Okay, so after cancellation you won't be charged in the next billing period which starts June first this year.", "okay.", "Please #huh confirm the cancellation?", "Yes, I confirm to cancel it.", "That's no problem mister Samuel.", "That's good.", "Alright. please hang on sir, I will proceed to cancel your plan in the system.", "Yeah, sure.", "Okay done. Your plan is now cancelled. is there anything I can help you with?", "Wow, really? #huh, that's a good bit lower than what I've been paying annually.", "That's good.", "That will be good for me right?", "Yes Sir.", "And your policy plan is so affordable compared to others i saw online?", "I think so Sir.", "Still checking through now.", "No problem, okay mister Jonathan I'm glad to hear we might be able to help you save some money.", "#huh you think so?", "Yes sir, it will. #huh.", "So do you think you could email me all the plans of your current policies if I give you my email address?", "Sure, I would be delightful to do that, lets go ahead sir.", "Okay, it is cokesamuel at gmail dot com.", "Got it, very easy enough.", "Thank God I had made a shorter email address years ago. .", "for easy remembrance right?", "Very correct.", "awesome. Okay I've got that together for you and I will get it sent right over to you.", "Great.", "Consider it done. If you have any questions or need more information, you just call me or email me back at that address.", "#oh Okay, thats good.", "My pleasure Sir, Anything for our loyal customers.is there anything else I could help you with today?", "As a matter of fact, while I've got you on the line.", "Yes sir?", "Could you tell me when my auto policy premium is due?", "Sure, that is no problem. one second.", "Sure, thanks for all your time and understanding.", "It's my pleasure. okay that would be October seven, I could attach a copy to the email as well, if you don't mind?", "Yeah sure, great.", "No problem, is there anything else I can help you with this afternoon?", "No ma'am, I think that covers it for now. I really appreciate all your help.", "Oh gosh, my pleasure mister Samuel, If you have any further questions please do not draw back to relate it to me, okay?", "Awesome.", "Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!", "#mhm You do the same, thanks again.", "Thank you for your time.", "Today has been successful for me.", "Great.", "#whao, thanks.", "Bye.", "Thank you bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "CancelPlan" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_218_000", "insurance_218_001", "insurance_218_002", "insurance_218_003", "insurance_218_004", "insurance_218_005", "insurance_218_006", "insurance_218_007", "insurance_218_008", "insurance_218_009", "insurance_218_010", "insurance_218_011", "insurance_218_012", "insurance_218_013", "insurance_218_014", "insurance_218_015", "insurance_218_016", "insurance_218_017", "insurance_218_018", "insurance_218_019", "insurance_218_020", "insurance_218_021", "insurance_218_022", "insurance_218_023", "insurance_218_024", "insurance_218_025", "insurance_218_026", "insurance_218_027", "insurance_218_028", "insurance_218_029", "insurance_218_030", "insurance_218_031", "insurance_218_032", "insurance_218_033", "insurance_218_034", "insurance_218_035", "insurance_218_036", "insurance_218_037", "insurance_218_038", "insurance_218_039", "insurance_218_040", "insurance_218_041", "insurance_218_042", "insurance_218_043", "insurance_218_044", "insurance_218_045", "insurance_218_046", "insurance_218_047", "insurance_218_048", "insurance_218_049", "insurance_218_050", "insurance_218_051", "insurance_218_052", "insurance_218_053", "insurance_218_054", "insurance_218_055", "insurance_218_056", "insurance_218_057", "insurance_218_058", "insurance_218_059", "insurance_218_060", "insurance_218_061", "insurance_218_062", "insurance_218_063", "insurance_218_064", "insurance_218_065", "insurance_218_066", "insurance_218_067", "insurance_218_068", "insurance_218_069", "insurance_218_070", "insurance_218_071", "insurance_218_072", "insurance_218_073", "insurance_218_074", "insurance_218_075", "insurance_218_076", "insurance_218_077", "insurance_218_078", "insurance_218_079", "insurance_218_080", "insurance_218_081", "insurance_218_082", "insurance_218_083", "insurance_218_084", "insurance_218_085", "insurance_218_086", "insurance_218_087", "insurance_218_088", "insurance_218_089", "insurance_218_090", "insurance_218_091", "insurance_218_092", "insurance_218_093", "insurance_218_094", "insurance_218_095", "insurance_218_096" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Good afternoon Rivertown Insurance, this is Kate speaking.How can i help you?", "Good afternoon. My name is Mary.", "Alright miss Parker. How May I help you ma.", "Yea....I am having issues trying to login into my account on your website.", "oh!sorry about that miss Mary.", "Not a problem Kate.", "what was the response when you try to login ma.", "Incorrect username or passsword.", "uh-oh! Ok sir.", "whew! so complicated right?", "huh! not at all sir.", "Ok. good to hear that. I would be glad if can be resolved.", "It will definitely be resolved ma.", "It okay.", "Which of the information are you sure is correct sir?", "oh! you mean?", "Username or passsword.", "Ok. I am sure the Username is right.", "Alright....good.", "Thank you.", "I will need you to give me the Username ma.", "Ok. this is it, maryparker at Rivertown.", "Alright miss Mary, I would need to run a check on your account ma.", "Alright Kate.", "few seconds please.", "I am with you Kate.", "Ok ma. please can i have your full name ma?", "You mean first and last name?", "Sure, yes ma.", "Ok. Mary Parker.", "Please can you spell the last name.", "Alright. P.a.r.k.e.r.", "I will need your policy number too.", "uh-oh! few seconds please, I will need to get my file folder.", "No problem ma. take your time.", "Sorry for taking time. I just moved into a new apartment.", "wow!...that's cool.", "Yea. this is it. one three three one four five six nine one.", "I will repeat the numbers for confirmation ma.", "Alright Kate, go ahead.", "one three three one four five six nine one.", "That is right.", "I am still working on your account please.", "Thank you. Kate.", "My pleasure miss Mary.", "good.", "hold on ma. while I finalise my check.", "no problem Kate.", "The Username is actually correct ma.", "Bravo. good to hear that.", "At this juncture miss Mary, It's either I help you with the password recovery from the system over here............or.", "ok....I am with you.", "Or I will help you generate the password reset link and you finish it yourself.", "uh-oh!", "Are you there ma?", "Yea Kate....since I have you online. I would allow you help me recover the password from your system.", "All good ma. I will need you to answer the following questions in the process of password recovery.", "Okay.", "a second ma.", "um! oh okay.", "Can i have your home address ma.", "I will have to give you the old address right?", "It has to be the one you entered during registration ma.", "ok. One harvey circle, Macomb, Illinois. three five three two five three.", "ok. got it ma.", "good.", "Your phone number ma?", "five zero four two five one eight eight zero two.", "if i am not mistaken...you said five zero four two five one eight eight zero two.", "correct.", "ok ma...lastly the last four digits of your social security number.", "five three four one.", "Got it.", "Alright Kate.", "A moment ma.", "No problem. I am with you.", "Please hold on ma while I actualize the operation.", "oh. ok.", "uh-oh! done ma... password recovered successfully.", "Oh! great one.", "Yes ma...the password is a, y, one, five, three, X, y, z.", "I am writing it down...a second please.", "ok ma... take your time.", "ok....i am reading it to you for confirmation. a, y, one, five, three, X, y, z.", "correct ma.", "good....yea.", "So....you will be able to login to your account with this password now...", "Alright.....thanks.", "Thereafter....you can now change it to a password of your choice.", "oh! good....Thanks very much for your time.", "You are always welcome miss Mary....As a loyal customer that you are, we are always at your service. is there any other thing I can help you with ma?", "uh-oh! as a matter of fact....now that I have you online....um!... none for now Kate.", "ok ma... good to hear that and thanks for your patronage ma.", "You are welcome. Enjoy the rest of the day.", "and you too ma.", "Bye.", "Bye ma." ], "dialogue_acts": [ [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "ResetPassword" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_219_000", "insurance_219_001", "insurance_219_002", "insurance_219_003", "insurance_219_004", "insurance_219_005", "insurance_219_006", "insurance_219_007", "insurance_219_008", "insurance_219_009", "insurance_219_010", "insurance_219_011", "insurance_219_012", "insurance_219_013", "insurance_219_014", "insurance_219_015", "insurance_219_016", "insurance_219_017", "insurance_219_018", "insurance_219_019", "insurance_219_020", "insurance_219_021", "insurance_219_022", "insurance_219_023", "insurance_219_024", "insurance_219_025", "insurance_219_026", "insurance_219_027", "insurance_219_028", "insurance_219_029", "insurance_219_030", "insurance_219_031", "insurance_219_032", "insurance_219_033", "insurance_219_034", "insurance_219_035", "insurance_219_036", "insurance_219_037", "insurance_219_038", "insurance_219_039", "insurance_219_040", "insurance_219_041", "insurance_219_042", "insurance_219_043", "insurance_219_044", "insurance_219_045", "insurance_219_046", "insurance_219_047", "insurance_219_048", "insurance_219_049", "insurance_219_050", "insurance_219_051", "insurance_219_052", "insurance_219_053", "insurance_219_054", "insurance_219_055", "insurance_219_056", "insurance_219_057", "insurance_219_058", "insurance_219_059", "insurance_219_060", "insurance_219_061", "insurance_219_062", "insurance_219_063", "insurance_219_064", "insurance_219_065", "insurance_219_066", "insurance_219_067", "insurance_219_068", "insurance_219_069", "insurance_219_070", "insurance_219_071", "insurance_219_072", "insurance_219_073", "insurance_219_074", "insurance_219_075", "insurance_219_076", "insurance_219_077", "insurance_219_078", "insurance_219_079", "insurance_219_080", "insurance_219_081", "insurance_219_082", "insurance_219_083", "insurance_219_084", "insurance_219_085", "insurance_219_086", "insurance_219_087", "insurance_219_088", "insurance_219_089", "insurance_219_090", "insurance_219_091", "insurance_219_092", "insurance_219_093", "insurance_219_094", "insurance_219_095", "insurance_219_096", "insurance_219_097" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Good afternoon Rivertown Insurance, this is Alice speaking, how can I help you?", "Hello, I want to reset my online account password.", "Okay, yes I can help you. may I get your first name and your last name please?", "yeah.", "That's good.", "one moment.", "That's no problem, I understand.", "I have many folders on my desk.", "take your time sir.", "Okay, you ready?", "Yes sir, go ahead.", "my name is Rowley Augustine.", "Thank you Rowley Augustine, just to confirm is Augustin spelled A.u.g.u.s.t.i.n.?", "#oh gosh it is Augustine.", "Okay Sir.", "That's fine.", "To reset your password could you provide me your policy number?", "just a minute. let me look for it.", "That's no problem.", "Three four two five one one two five six.", "Okay, let me repeat that back to you, five one one twoThree four two six.", "You missed a five.", "-oh one more time please.", "five one one twoThree four two five six.", "Okay, mister Augustine i got it now.", ". No problem.", "Alright. Could I get your old password?", "Sure.", "Take your time.", "four four one two two Twenty two.", "-oh very good. Okay, let me go ahead and update your old password quick, give me one second.", "sure.", "Okay. may I get the new password to reset your online account?", "#huh, just a moment.", "okay.", "yeah, the new code is five six four four eight two nine.", "Alright. just for confirmation, five six four four eight nine.", "sorry, you missed a two.", "#oh gosh let me repeat it five six four four eight two nine.", "#huh that's correct.", "Please confirm the reset password?", "Yes, I confirm to reset my online account password.", "That's no problem mister Augustine.", "That's great.", "Alright. Before I proceed to reset your password may I know the reason why you are resetting?", "oh I want a coded password for my account for security reasons.", "Thank you for the info, sir.", "Eh, can we just go ahead and reset the password? I.... don't have time to explain that much.", "just give me a minute.", "okay.", "Okay. Please hang on sir, I will proceed to reset your password in the system.", "yeah, sure.", "Okay done. Your password has been reset.", "Wow! really that's good.", ". Yeah.", "Yeah.", "Alright. is there anything I can help you with?", "#huh, I had a few questions about homeowner 's policy. You offer that right?", "Yes, we do.", "That's good.", "Okay, right so I've got an automobile policy with you now and I have decided to shop my home insurance.", "That's great news.", "I've had the same policy for years and it never hurts to look around once in awhile, right? .", "Still checking through now.", "No problem, okay mister Augustine. I'm glad to hear we might be able to help you save some money.", "#huh you think so?", "Yes sir, #huh.", "So do you think you could email me all the plans of your current policies if I give you my email address?", "Yep, I would be delightful to do that, lets go ahead sir.", "Okay, it is rowleyaugustine at gmail dot com.", "Got it, very easy enough.", "Thank God I had made a shorter email address years ago. .", "for easy remembrance right?", "That's right.", "Okay I've got that together for you and I will get it sent right over to you.", "Great.", "Consider it done. If you have any questions or need more information, you just call me or email me back at that address.", "#oh Okay, thats good.", "My pleasure, mister Augustine. Anything for our loyal customers.is there anything else I could help you with today?", "As a matter of fact, while I've got you on the line.", "Yes sir?", "Could you tell me when my auto policy premium is due?", "Sure, that is no problem. just a minute.", "Sure, thanks for all your time and understanding.", "It's my pleasure. okay that would be March twenty seven, I could attach a copy to the email as well, if you don't mind?", "Yeah sure, great.", "No problem, is there anything else I can help you with this afternoon?", "No ma'am, I think that covers it for now. I really appreciate all your help.", "Oh gosh, my pleasure mister Augustine. If you have any further questions please do not draw back to relate it to me, okay?", "Great.", "Thank you for being a good customer of Rivertown Insurance. Enjoy the rest of your afternoon!", "#mhm You do the same, thanks again.", "Thank you for your time.", "Today has been successful for me.", "That's great.", "#whao, thanks.", "Bye.", "Thank you bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "ResetPassword" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_220_000", "insurance_220_001", "insurance_220_002", "insurance_220_003", "insurance_220_004", "insurance_220_005", "insurance_220_006", "insurance_220_007", "insurance_220_008", "insurance_220_009", "insurance_220_010", "insurance_220_011", "insurance_220_012", "insurance_220_013", "insurance_220_014", "insurance_220_015", "insurance_220_016", "insurance_220_017", "insurance_220_018", "insurance_220_019", "insurance_220_020", "insurance_220_021", "insurance_220_022", "insurance_220_023", "insurance_220_024", "insurance_220_025", "insurance_220_026", "insurance_220_027", "insurance_220_028", "insurance_220_029", "insurance_220_030", "insurance_220_031", "insurance_220_032", "insurance_220_033", "insurance_220_034", "insurance_220_035", "insurance_220_036", "insurance_220_037", "insurance_220_038", "insurance_220_039", "insurance_220_040", "insurance_220_041", "insurance_220_042", "insurance_220_043", "insurance_220_044", "insurance_220_045", "insurance_220_046", "insurance_220_047", "insurance_220_048", "insurance_220_049", "insurance_220_050", "insurance_220_051", "insurance_220_052", "insurance_220_053", "insurance_220_054", "insurance_220_055", "insurance_220_056", "insurance_220_057", "insurance_220_058", "insurance_220_059", "insurance_220_060", "insurance_220_061", "insurance_220_062", "insurance_220_063", "insurance_220_064", "insurance_220_065", "insurance_220_066", "insurance_220_067", "insurance_220_068", "insurance_220_069", "insurance_220_070", "insurance_220_071", "insurance_220_072", "insurance_220_073", "insurance_220_074", "insurance_220_075", "insurance_220_076", "insurance_220_077", "insurance_220_078", "insurance_220_079", "insurance_220_080", "insurance_220_081", "insurance_220_082", "insurance_220_083", "insurance_220_084", "insurance_220_085", "insurance_220_086", "insurance_220_087", "insurance_220_088", "insurance_220_089", "insurance_220_090", "insurance_220_091", "insurance_220_092", "insurance_220_093", "insurance_220_094", "insurance_220_095", "insurance_220_096", "insurance_220_097" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Good afternoon Rivertown Insurance, this is Mafia speaking, how can I help you?", "Hi, I want to cancel my insurance plan.", "Okay, yes I can help you. may I get your first name and your last name please?", "sure.", "That's fine.", "one moment.", "That's no problem, I understand.", "let me have a glass of water.", "take your time sir.", "Okay, you ready?", "Yes sir, go ahead.", "my name is Jade Cole.", "Thank you Sir, just to confirm is spelled C.o.l.e.right?", "very correct.", "Got that Sir.", "Good.", "To cancel your plan could you provide me your policy number?", "give me a moment. let me look for it.", "Okay sir, take your time.", "Nine three nine two five one one two one.", "Okay, let me repeat that back to you, Nine three nine two five one one two?", "You missed a one.", "-oh one more time please.", "Nine three nine two five one one two one.", "Okay, mister cole I got it now.", "No problem .", "May I have your address?", "Sure. Sandra.", "And your zip code?", "Seventy one ST. Spence Avenue, Georgia.", "-oh very good. Okay, let me go ahead and update your address real quick, give me one second.", "sure.", "Thank you sir, your zip code sir?", "#huh, five four zero one zero.", "For confirmation sir, Seventy one ST. spence Avenue, Georgia, five four zero zero.", "yeah, that's correct.", "Next we need to know your birthday.", "no problem.", "[Laughter], it is the of date of your birth sir, we need that information to verify your identity.", "okay I thought you were asking me to celebrate my birthday.", "No worries sir.", "Yep my date of birth is September ninth, nineteen seventy four.", "September ninth, nineteen seventy four, #huh just a moment please.", "Mhm.", "Alright. Before I proceed to cancel your plan, may I know the reason why you are cancelling?", "it is, it just I found another insurance company and it seems that their plan has better coverage and cheaper.", "Thank you for the info, sir. Would you mind telling is which company it is?", "Eh, can we just go ahead and cancel it? I.... don't have time to explain that much.", "just give me a minute. Okay, so after cancellation you won't be charged in the next billing period which starts June first this year.", "okay.", "Please #huh confirm the cancellation?", "Yes, I confirm to cancel it.", "That's no problem mister Cole.", "That's good.", "Alright. please hang on sir, I will proceed to cancel your plan in the system.", "Yeah, sure.", "Okay done. Your plan is now cancelled. is there anything I can help you with?", "Wow, really? #huh, that's a good bit lower than what I've been paying annually.", "That's good.", "That will be good for me right?", "Yes Sir.", "And your policy plan is so affordable compared to others i saw online?", "I think so Sir.", "Still checking through now.", "No problem, okay mister Jade I'm glad to hear we might be able to help you save some money.", "#huh you think so?", "Yes sir, it will. #huh.", "So do you think you could email me all the plans of your current policies if I give you my email address?", "Sure, I would be delightful to do that, lets go ahead sir.", "Okay, it is jadecole at gmail dot com.", "Got it, very easy enough.", "Thank God I had made a shorter email address years ago. .", "for easy remembrance right?", "Very correct.", "awesome. Okay I've got that together for you and I will get it sent right over to you.", "Great.", "Consider it done. If you have any questions or need more information, you just call me or email me back at that address.", "#oh Okay, thats good.", "My pleasure, is there anything else I could help you with today?", "As a matter of fact, while I've got you on the line.", "Yes sir?", "Could you tell me when my auto policy premium is due?", "Sure, that is no problem. one second.", "Sure, thanks for all your time and understanding.", "It's my pleasure. okay that would be December third, I could attach a copy to the email as well, if you don't mind?", "Yeah sure, great.", "No problem, is there anything else I can help you with this afternoon?", "No ma'am, I think that covers it for now. I really appreciate all your help.", "Oh gosh, my pleasure mister Cole. If you have any further questions please do not draw back to relate it to me, okay?", "Awesome.", "Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!", "#mhw, You do the same, thanks again.", "Thank you for your time.", "Today has been successful for me.", "Great.", "#whew, thanks.", "Bye.", "Thank you bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "CancelPlan" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_221_000", "insurance_221_001", "insurance_221_002", "insurance_221_003", "insurance_221_004", "insurance_221_005", "insurance_221_006", "insurance_221_007", "insurance_221_008", "insurance_221_009", "insurance_221_010", "insurance_221_011", "insurance_221_012", "insurance_221_013", "insurance_221_014", "insurance_221_015", "insurance_221_016", "insurance_221_017", "insurance_221_018", "insurance_221_019", "insurance_221_020", "insurance_221_021", "insurance_221_022", "insurance_221_023", "insurance_221_024", "insurance_221_025", "insurance_221_026", "insurance_221_027", "insurance_221_028", "insurance_221_029", "insurance_221_030", "insurance_221_031", "insurance_221_032", "insurance_221_033", "insurance_221_034", "insurance_221_035", "insurance_221_036", "insurance_221_037", "insurance_221_038", "insurance_221_039", "insurance_221_040", "insurance_221_041", "insurance_221_042", "insurance_221_043", "insurance_221_044", "insurance_221_045", "insurance_221_046", "insurance_221_047", "insurance_221_048", "insurance_221_049", "insurance_221_050", "insurance_221_051", "insurance_221_052", "insurance_221_053", "insurance_221_054", "insurance_221_055", "insurance_221_056", "insurance_221_057", "insurance_221_058", "insurance_221_059", "insurance_221_060", "insurance_221_061", "insurance_221_062", "insurance_221_063", "insurance_221_064", "insurance_221_065", "insurance_221_066", "insurance_221_067", "insurance_221_068", "insurance_221_069", "insurance_221_070", "insurance_221_071", "insurance_221_072", "insurance_221_073", "insurance_221_074", "insurance_221_075", "insurance_221_076", "insurance_221_077", "insurance_221_078", "insurance_221_079", "insurance_221_080", "insurance_221_081", "insurance_221_082", "insurance_221_083", "insurance_221_084", "insurance_221_085", "insurance_221_086", "insurance_221_087", "insurance_221_088", "insurance_221_089", "insurance_221_090", "insurance_221_091", "insurance_221_092", "insurance_221_093", "insurance_221_094", "insurance_221_095", "insurance_221_096", "insurance_221_097" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Good afternoon Rivertown Insurance, this is Sandra speaking, how can I help you?", "Hi, I want to cancel my insurance plan.", "Okay, yes I can help you. may I get your first name and your last name please?", "sure.", "That's fine.", "one moment.", "That's no problem, I understand.", "let me have a glass of wine.", "take your time sir.", "Okay, you ready?", "Yes sir, go ahead.", "my name is Anthony Jeffery.", "Thank you Anthony Jeffery, just to confirm is jefery spelled j.e.f.e.r.y?", "No it is J.e.f.f.e.r.y.", "Got that Sir.", "Good.", "To cancel your plan could you provide me your policy number?", "give me a moment. let me look for it.", "Okay sir, take your time.", "Nine three nine two five one one two one.", "Okay, let me repeat that back to you, Nine three nine two five one one two?", "You missed a one.", "-oh one more time please.", "Nine three nine two five one one two one.", "Okay, Jeffery I got it now.", "No problem .", "May I have your address?", "Sure. Sandra.", "And your zip code?", "Seventy one ST. Nicholas Avenue, California.", "-oh very good. Okay, let me go ahead and update your address real quick, give me one second.", "sure.", "Thank you sir, your zip code sir?", "#huh, five four zero zero zero.", "For confirmation sir, Seventy one ST. Nicholas Avenue, California, five four zero zero.", "yeah, that's correct.", "Next we need is your birth day.", "sorry, I am not having birthday today.", "[Laughter], it is the of date of your birth sir, we need that information to verify your identity.", "okay I thought you were asking me to celebrate my birthday.", "No worries sir.", "Yep my date of birth is September ninth, nineteen seventy three.", "September ninth, nineteen seventy three, #huh just a moment please.", "Mhm.", "Alright. Before I proceed to cancel your plan, may I know the reason why you are cancelling?", "it is, it just I found another insurance company and it seems that their plan has better coverage and cheaper.", "Thank you for the info, sir. Would you mind telling is which company it is?", "Eh, can we just go ahead and cancel it? I.... don't have time to explain that much.", "just give me a minute. Okay, so after cancellation you won't be charged in the next billing period which starts June first this year.", "okay.", "Please #huh confirm the cancellation?", "Yes, I confirm to cancel it.", "That's no problem mister Jeffery.", "That's good.", "Alright. please hang on sir, I will proceed to cancel your plan in the system.", "Yeah, sure.", "Okay done. Your plan is now cancelled. is there anything I can help you with?", "Wow, really? #huh, that's a good bit lower than what I've been paying annually.", "That's good.", "That will be good for me right?", "Yes Sir.", "And your policy plan is so affordable compared to others i saw online?", "I think so Sir.", "Still checking through now.", "No problem, okay mister Jeffery I'm glad to hear we might be able to help you save some money.", "#huh you think so?", "Yes sir, it will. #huh.", "So do you think you could email me all the plans of your current policies if I give you my email address?", "Sure, I would be delightful to do that, lets go ahead sir.", "Okay, it is anthonyjeffery at gmail dot com.", "Got it, very easy enough.", "Thank God I had made a shorter email address years ago. .", "for easy remembrance right?", "Very correct.", "awesome. Okay I've got that together for you and I will get it sent right over to you.", "Great.", "Consider it done. If you have any questions or need more information, you just call me or email me back at that address.", "#oh Okay, thats good.", "My pleasure, mister Jeffery. Anything for our loyal customers.is there anything else I could help you with today?", "As a matter of fact, while I've got you on the line.", "Yes sir?", "Could you tell me when my auto policy premium is due?", "Sure, that is no problem. one second.", "Sure, thanks for all your time and understanding.", "It's my pleasure. okay that would be October third, I could attach a copy to the email as well, if you don't mind?", "Yeah sure, great.", "No problem, is there anything else I can help you with this afternoon?", "No ma'am, I think that covers it for now. I really appreciate all your help.", "Oh gosh, my pleasure mister Jeffery. If you have any further questions please do not draw back to relate it to me, okay?", "Awesome.", "Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!", "#mhm You do the same, thanks again.", "Thank you for your time.", "Today has been successful for me.", "Great.", "#whao, thanks.", "Bye.", "Thank you bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "CancelPlan" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_222_000", "insurance_222_001", "insurance_222_002", "insurance_222_003", "insurance_222_004", "insurance_222_005", "insurance_222_006", "insurance_222_007", "insurance_222_008", "insurance_222_009", "insurance_222_010", "insurance_222_011", "insurance_222_012", "insurance_222_013", "insurance_222_014", "insurance_222_015", "insurance_222_016", "insurance_222_017", "insurance_222_018", "insurance_222_019", "insurance_222_020", "insurance_222_021", "insurance_222_022", "insurance_222_023", "insurance_222_024", "insurance_222_025", "insurance_222_026", "insurance_222_027", "insurance_222_028", "insurance_222_029", "insurance_222_030", "insurance_222_031", "insurance_222_032", "insurance_222_033", "insurance_222_034", "insurance_222_035", "insurance_222_036", "insurance_222_037", "insurance_222_038", "insurance_222_039", "insurance_222_040", "insurance_222_041", "insurance_222_042", "insurance_222_043", "insurance_222_044", "insurance_222_045", "insurance_222_046", "insurance_222_047", "insurance_222_048", "insurance_222_049", "insurance_222_050", "insurance_222_051", "insurance_222_052", "insurance_222_053", "insurance_222_054", "insurance_222_055", "insurance_222_056", "insurance_222_057", "insurance_222_058", "insurance_222_059", "insurance_222_060", "insurance_222_061", "insurance_222_062", "insurance_222_063", "insurance_222_064", "insurance_222_065", "insurance_222_066", "insurance_222_067", "insurance_222_068", "insurance_222_069", "insurance_222_070", "insurance_222_071", "insurance_222_072", "insurance_222_073", "insurance_222_074", "insurance_222_075", "insurance_222_076", "insurance_222_077", "insurance_222_078", "insurance_222_079", "insurance_222_080", "insurance_222_081", "insurance_222_082", "insurance_222_083", "insurance_222_084", "insurance_222_085", "insurance_222_086", "insurance_222_087", "insurance_222_088", "insurance_222_089", "insurance_222_090", "insurance_222_091", "insurance_222_092", "insurance_222_093", "insurance_222_094", "insurance_222_095", "insurance_222_096", "insurance_222_097" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Good afternoon Rivertown Insurance, this is Mabel speaking, how can I help you?", "yes I subscribed to a policy with Rivertown and I think you could help me by making changes in my first name.", "Okay, yes I can help you with any update. could I first get your full name also with your policy number please?", "Sure, yes, I've got it with me.", "That's fine, we can proceed from there.", "one moment.", "Take your time ma.", "#let me check for the policy number.", "take your time ma.", "Okay, you ready?", "Yes ma, proceed.", "my name is Julie Jay.", "Okay mister Jay, If am not mistaken?", "#Um, it's miss Jay point of correction.", "That's no problem Miss Jay.", "J.a.y I think it is misspelled on my account as J.a.y.h.", "Could you help provide your with your policy number?", "#mhm I've got that right here with me, you ready?", "Yes sir.", "One five eight two four two three eight two.", "Okay, let me repeat that back to you, one five eight two three four two three eight two?", "Very correct.", "-oh one more time please.", "one five Eight three four two three eight two.", "Okay, thank you Miss jay, I got it that time, sorry about that.", "No problem .", "Okay, one last thing, could you please verify your mother's maiden name for me please?", "Sure, Stephen.", "And the last four digits of your social security number?", "Eight six two seven.", "-huh pretty good. Okay, let me go ahead and update your firsg name real quick, two seconds please.", "sure.", "Just to verify, you said it should be J.a.y.?", "That's correct ma.", "Not a problem, I have that updated for you. What else could I help you with today?", "yeah, I had a few questions about a homeowner's policy. You offer that right?", "Yes sir, we do.", "Okay, right so I've got an automobile policy with you now and I have decided to shop a pet basic insurance to it.", "That's awesome.", "I've had the same policy for years and it never hurts to look around once in awhile, right? .", "Thats right. .", "-oh hello Maggi. sorry I was taking to one my cousins that just stepped in.", "Take your time ma.", "#yep.its quite some time now I set my eyes on her.", "#whao take your time ma.", "#yep, No problem, I was taking my time looking at your plans online and thought it would be great to have it all in one place.", "We appreciate your business, so do you know which policy you would be interested in quoting?", "sure one second.am sure I wrote it down, let me find it. #found it.", "Take your time.", "We easily forget this days things .", "I completely understand, believe me.", "Okay, okay, I believe it is called petcare preferred if I'm not mistaken.", "That's correct, great choice mister Benson.", "Seemed the best option for me.", "Yes sir, okay the annual premium for a home complete policy would be onethousand dollars per year.", "Okay.", "This policy includes our highest coverage and lowest deductibles, it's a great policy.", "Wow, really? #jeez that's a good bit lower than what I've been paying annually.", "That's great.", "I should've shopped around years ago but I have a tendancy to let time get away from me.", "I'm right there with you. .", "The older you get the quicker time passes they say. Whoever they are. .", ".", "I got you off track, sorry about that, go ahead. .", "No problem, okay Miss Jay I'm glad to hear we might be able to help you save some money.", "#mhm every little bit helps these days.", "Yes sir, it does. #mhm.", "So do you think you could email me that quote if I give you my email address?", "Sure, I would be happy to do that, go ahead.", "Okay, it is juliejay at gmail dot com.", "Got it, so easy enough.", "I just wish I had made a shorter email address years ago. .", "We all make that same mistake, don't we?", "You live, to learn everyday, I guess.", "Good point. Okay I've got that together for you and I will get it sent right over to you.", "Great.", "Consider it done. If you have any questions or need more information, you just call me or email me back at that address.", "#oh Okay, that sounds great.", "My pleasure, Miss Jay. anything for our loyal customers. Was there anything else I could help you with today?", "As a matter of fact, while I've got you on the line.", "Yes sir?", "Could you tell me when my auto policy premium is due?", "Sure, that is no problem. one second.", "Sure, thanks for all your help.", "It's my pleasure. okay that would be June second, I could attach a copy to the email as well, if you would like?", "Yeah sure, great.", "No problem, is there anything else I can help you with this afternoon?", "No ma'am, I think that covers it for now. I really appreciate all your help.", "Oh gosh, my pleasure Miss Jay. If you have any further questions please do not hesitate to call, okay?", "Okay, Beautiful.", "Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!", "#mhm, you made my day ma.", "#whew, that is the reason we were here to serve you better.", "Thank you.", "Thank you ma.", "Bye.", "Bye bye ma.", "Thanks bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "GetQuote" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "GetQuote" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_223_000", "insurance_223_001", "insurance_223_002", "insurance_223_003", "insurance_223_004", "insurance_223_005", "insurance_223_006", "insurance_223_007", "insurance_223_008", "insurance_223_009", "insurance_223_010", "insurance_223_011", "insurance_223_012", "insurance_223_013", "insurance_223_014", "insurance_223_015", "insurance_223_016", "insurance_223_017", "insurance_223_018", "insurance_223_019", "insurance_223_020", "insurance_223_021", "insurance_223_022", "insurance_223_023", "insurance_223_024", "insurance_223_025", "insurance_223_026", "insurance_223_027", "insurance_223_028", "insurance_223_029", "insurance_223_030", "insurance_223_031", "insurance_223_032", "insurance_223_033", "insurance_223_034", "insurance_223_035", "insurance_223_036", "insurance_223_037", "insurance_223_038", "insurance_223_039", "insurance_223_040", "insurance_223_041", "insurance_223_042", "insurance_223_043", "insurance_223_044", "insurance_223_045", "insurance_223_046", "insurance_223_047", "insurance_223_048", "insurance_223_049", "insurance_223_050", "insurance_223_051", "insurance_223_052", "insurance_223_053", "insurance_223_054", "insurance_223_055", "insurance_223_056", "insurance_223_057", "insurance_223_058", "insurance_223_059", "insurance_223_060", "insurance_223_061", "insurance_223_062", "insurance_223_063", "insurance_223_064", "insurance_223_065", "insurance_223_066", "insurance_223_067", "insurance_223_068", "insurance_223_069", "insurance_223_070", "insurance_223_071", "insurance_223_072", "insurance_223_073", "insurance_223_074", "insurance_223_075", "insurance_223_076", "insurance_223_077", "insurance_223_078", "insurance_223_079", "insurance_223_080", "insurance_223_081", "insurance_223_082", "insurance_223_083", "insurance_223_084", "insurance_223_085", "insurance_223_086", "insurance_223_087", "insurance_223_088", "insurance_223_089", "insurance_223_090", "insurance_223_091", "insurance_223_092", "insurance_223_093", "insurance_223_094", "insurance_223_095", "insurance_223_096", "insurance_223_097", "insurance_223_098", "insurance_223_099", "insurance_223_100", "insurance_223_101", "insurance_223_102", "insurance_223_103" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Thank you for calling Riverside Insurance where we provide all of your insurance needs, this is Jessica speaking how may I assist you?", "", "Hello?", "Yes yes hello? Can you hear me?", "Yes, how may I", "Yes I'm trying to reset my online password, I created a I forgot my password and I'm trying to pay my bill online.", "Sure, I can deffinitaly help you with this. May I please have your first and last name and social security number?", "It's Jennifer Bryton that’s b.r.y.t.o.n", "Okay, and that was y as in yoyo correct?", "That is correct.", "Thank you and may I have your social security number?", "It's five eight three twenty-one nine four six four", "Okay and just to verify that was five eight three two one five four six four correct?", "no no it's nine four six four", "oh okay, nine four six four. So it’s five eight three two one nine four six four correct?", "Yea that's right.", "Okay one moment please", "okay", "Alright, and could you verify your mother's maiden name for me?", "It's Ingles", "Thank you. Okay so are you currently on our website?", "I am", "Okay so I want to to click on forgot password", "okay where can I find that?", "Do you see where it says login?", "Yea I'm on the login page but I don't see oh wait I see it", "okay good now", "These buttons are always so hard to find I swear, and especially at my age, my grandson was trying to help me with something similar a while ago and it was a hassle.", "I I completely understand, but we're gonna get you taken care of in no time.", "I sure do hope so", "Okay so once you select forgot password, I want you to enter your email address", "Okay one second", "Sure", "See, now it says that I have been locked out of my account for multiple failed attempts, please contact customer service", "Okay that's fine, Ill reset it from my end give me one moment please.", "alright", "Okay missus Bryton I just sent a text message to your phone can you read the number to me please?", "oh okay one minute, I don't think I recievied anything yet", "Okay just give it a moment.", "Oh I think I just got it", "Great!", "It's one three three oh eight", "Thank you, one moment please.", "alright", "Okay are you ready for your temporary password missus Bryton?", "One second, let me write it down.", "Okay but you want to change your password once you're in as this is only a temporary password and you will be prompted to create a new password as soon as you login.", "oh okay so I shoud just login now?", "Y-yes select login and enter your email address and I'll provide you with your temporary password", "Okay one minute", "Sure", "Alright I put my email in", "Awsome and your temporary password is case sensitive are you ready?", "case sensitive okay", "alright it's", "so if my caps lock is on I should turn it off?", "Yes ma'am.", "Okay, I'm ready.", "It's lowercase j.r", "lowercase j.r okay", "seven two", "seven two okay", "k.l.p", "k.l.p", "That's all and hit enter or login", "Alright please create a new password", "Okay, and here is where you will create a new password with at least eight characters, a special character, and a number.", "Okay let's see ", "silence", "no, that didn't work let me try another one instead", "Did you revieve an error message?", "It says, you can't use a previous password.", "Oh, yes ma'am it has to be a completely different password from before.", "Well now I know what my old password was ", "", "Okay, I think I got it now, yes I'm in now!", "Great!", "And from here I can pay my bill online right?", "That is correct. If you look at the corner top-right portion of the screen, you'll see where it says make payment.", "Oh okay, I see it I see it. My husband use to do all of this but he he's not here with us anymore", "Oh no I'm so sorry for your loss missus Bryton.", "Well he was eighty four and well that's life I suppose. I miss him but what can ya do huh?", "are you ready to make your payment?", "I think I got it from here", "Are you sure? I can stay on the line until you've completed the process.", "Will you please?", "Of course", "Okay, I think all of the informaion yea all of the informaion is here, I think this is my bank oh no it's Charles's information.", "So you see where it says edit payment info?", "alright I see it", "Yea so click that and you will be able to add the new card information for payment", "Okay lets see one moment let me grab my card.", "No problem", "alright I got it let's see", "And be sure to select save at the very bottom of the page after you are done.", "Alright. Looks like I'm good to go.", "Great! Now select the amount you wish to pay and select next.", "Alright okay it says thank you for your payment.", "Great! Is there anything else I could assist you with missus Bryton?", "No that is all, you’ve been a big help.", "It's been my plessure! And feel free to reach out to Rivertown Insurance whenever you need! There is a short survey at the end of this call, if you could rate your experience with me today on a scale of one to five with five being excellent, that'll be greatly appreciated!", "Okay I will", "Thank you, have a wonderful day!", "You too!" ], "dialogue_acts": [ [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [ "ResetPassword" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_224_000", "insurance_224_001", "insurance_224_002", "insurance_224_003", "insurance_224_004", "insurance_224_005", "insurance_224_006", "insurance_224_007", "insurance_224_008", "insurance_224_009", "insurance_224_010", "insurance_224_011", "insurance_224_012", "insurance_224_013", "insurance_224_014", "insurance_224_015", "insurance_224_016", "insurance_224_017", "insurance_224_018", "insurance_224_019", "insurance_224_020", "insurance_224_021", "insurance_224_022", "insurance_224_023", "insurance_224_024", "insurance_224_025", "insurance_224_026", "insurance_224_027", "insurance_224_028", "insurance_224_029", "insurance_224_030", "insurance_224_031", "insurance_224_032", "insurance_224_033", "insurance_224_034", "insurance_224_035", "insurance_224_036", "insurance_224_037", "insurance_224_038", "insurance_224_039", "insurance_224_040", "insurance_224_041", "insurance_224_042", "insurance_224_043", "insurance_224_044", "insurance_224_045", "insurance_224_046", "insurance_224_047", "insurance_224_048", "insurance_224_049", "insurance_224_050", "insurance_224_051", "insurance_224_052", "insurance_224_053", "insurance_224_054", "insurance_224_055", "insurance_224_056", "insurance_224_057", "insurance_224_058", "insurance_224_059", "insurance_224_060", "insurance_224_061", "insurance_224_062", "insurance_224_063", "insurance_224_064", "insurance_224_065", "insurance_224_066", "insurance_224_067", "insurance_224_068", "insurance_224_069", "insurance_224_070", "insurance_224_071", "insurance_224_072", "insurance_224_073", "insurance_224_074", "insurance_224_075", "insurance_224_076", "insurance_224_077", "insurance_224_078", "insurance_224_079", "insurance_224_080", "insurance_224_081", "insurance_224_082", "insurance_224_083", "insurance_224_084", "insurance_224_085", "insurance_224_086", "insurance_224_087", "insurance_224_088", "insurance_224_089", "insurance_224_090", "insurance_224_091", "insurance_224_092", "insurance_224_093", "insurance_224_094", "insurance_224_095", "insurance_224_096", "insurance_224_097", "insurance_224_098", "insurance_224_099", "insurance_224_100", "insurance_224_101", "insurance_224_102" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Hello. Is this Darcey James?", "Yes it is? Who's this?", "Hi, Darcey. This is Mindy with American Life Insurance. I'm responding to your message requesting a change of address.", "Oh, okay. Thanks for getting back to me.", "You're welcome. First I need to confirm your identity.", "Sure.", "Okay, let's start with confirming your name with spelling and your date of birth.", "First name D.a.r.c.e.y. Last name J.a.m.e.s. Date of birth is six twenty-seven nineteen sixty-four.", "Thank you for that. Do you happen to have your account number?", "You're calling me, so don't you have my account number in front of you?", "I do. To verify your identity I either need you to give me your account number or your date of birth, social security number, phone number and answer to your security question.", "You need me to give you my phone number when you just called me on it?", "Well, that's true. I guess I've already verified that one.", "Hold on. If you can just use my account number I'll get that.", "Yes, I'll hold. Take your time.", "Found it. It's seven two seven eight nine four two.", "Perfect! Now, let's get that address change for you.", "Finally.", "So I'm showing your address as seven four two Westchester Drive.", "That's my current address, but I'll be moving at the end of the month.", "Okay, so your address update will go into effect then on August first of this year?", "Yes.", "Now I show that you still receive paper billings, and you have a billing scheduled to go out tomorrow. I have two options for you.", "Which are?", "We can switch you to paperless billing, in which case I can do the address change today.", "I don't think I want to do paperless billing. I don't trust that.", "If I don't change you to paperless billing, I'll need to leave your current address in the system for tomorrow's billing to go to your current address. Unless you're all ready getting mail at your new address.", "No. It's an apartment and somebody else lives there until I move in.", "All right, then we definitely don't want to make the address update today or your bill will go to that person.", "So can you just make a note to change it next week?", "Unfortunately our system is not set up to do that, so it would be best if you could call us back once you're in your new residence.", "I have to call you back? Or send you a new email like I did this time?", "Yes, ma'am.", "That's just stupid. Why can't you just make a note to do this next week?", "I wish I could. As I said though, unfortunately our system is not set up to post-date an address.", "I'm sorry, but I can't accept the fact that you can't figure a way to fix this today.", "The paperless billing option would be a way to fix it today. I can even offer you a ten percent discount on your next bill if you sign up.", "Everybody is pushing this paperless billing crap.", "I know change like this can be difficult, but it is the way all businesses are heading. Then there is no worry of bills lost in the mail or delayed. That's been happening a lot more often.", "Well, how exactly does this work?", "Instead of receiving a paper bill in the mail, we'll send you monthly emails with the amount due and the due date. We also follow that up with reminders as it gets closer to your due date, if we haven't received a payment.", "Well, I guess it would be nice to get reminders. My memory's getting worse.", "I'm sorry to hear that. It is a nice feature though, without the headaches of wondering if your payment arrived in the mail.", "Well, that makes sense. But if I get your email and mail the payment it could still be lost.", "Have you considered auto withdrawals?", "Auto what?", "Auto withdrawals. With that, you provide us with your bank information and we'll automatically take the payment out of your account each month.", "This is turning into a lot more than just changing my address.", "We're trying to make your address change easier, but there are so many other advantages to moving you to an auto withdraw plan.", "And you say I get a ten percent discount for doing this?", "Yes. Another advantage.", "And that's every month?", "No, not every month, just this first month as a thank you for making the switch.", "Hmm. And if I don't do this, I have to call you back next week to make this address change?", "Yes. I wish I could help you some other way, but", "Yeah, yeah. I know. You're system is worthless.", "We are getting an upgrade to the system, which should help with this, but that's not going to go into effect until next year.", "You've got a long year ahead of you. Customers aren't happy with stuff like this.", "I understand, miss James. I will certainly make my supervisor aware of your frustration.", "So I have to provide you my banking information now, too?", "I can certainly add it into the system today. Or you can go online and do that yourself.", "Oh, you may as well do it all.", "Okay. Let's get started with your address change.", "Great.", "So, I'll delete your address of seven four two Westchester Drive. And your new address?", "Seven four two, oh wait, that's my current address. Jeez. Five ninety-eight.", "Five ninety-eight.", "Berkshire Drive.", "Could you spell that for me please?", "B as in boy. e.r.k.s.h.i.r.e.", "Got it.", "Pasadena, California nine zero zero six four.", "So, that's five ninety-eight Berkshire Drive, Pasadena, California, nine zero zero six four, correct?", "Yes.", "And will your phone number be the same?", "Yes. I just use my cell phone. I don't have a landline.", "Thank you. I'll make a note of that.", "Oh sure. The system lets you make that note.", "[laughing sheepishly] Yes it does. Now let's get that banking information, unless you want to do it online.", "No, now is fine.", "Okay, I'll need your bank routing number.", "Uh, I'd have to find my checkbook for that.", "Can you do that now or do you need some additional time?", "Hold on. I can get it.", "Take as long as you need.", "All right I found it.", "Good, and your routing number is?", "Two five three zero six two two three six.", "That's Bank One?", "Yes.", "And your account number? It should be eleven digits.", "Three zeros, two seven eight five seven two six five.", "Three zeros, two seven eight five seven two six five.", "Now what?", "I think that's it. We'll be changing your address to five ninety-eight Berkshire Drive, Pasadena, California, nine zero zero six four effective immediately, but by switching you to auto withdrawal for your bill next week, it will automatically come out of your account, so you won't miss anything in the mail. When you get your email confirmation, all of this will be in it, and then you'll get your email confirming we've deducted your payment from your account next week, on the eleventh.", "That's a lot. I think I need a nap.", "Fortunately it's almost time for my break, so I might need one, too. ", "Probably.", "Let me just confirm your email is still James, with a capital J, sixty-four at gmail dot com?", "That's it.", "All right, Darcey. I appreciate you sticking with me through this and being so understanding. If there's nothing else, I'll let you get on with your day now.", "Thank you for your patience with me and with your system. Good-bye.", "Good-bye. Take care." ], "dialogue_acts": [ [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [ "ChangeAddress" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "UpdatePaymentPreference" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_225_000", "insurance_225_001", "insurance_225_002", "insurance_225_003", "insurance_225_004", "insurance_225_005", "insurance_225_006", "insurance_225_007", "insurance_225_008", "insurance_225_009", "insurance_225_010", "insurance_225_011", "insurance_225_012", "insurance_225_013", "insurance_225_014", "insurance_225_015", "insurance_225_016", "insurance_225_017", "insurance_225_018", "insurance_225_019", "insurance_225_020", "insurance_225_021", "insurance_225_022", "insurance_225_023", "insurance_225_024", "insurance_225_025", "insurance_225_026", "insurance_225_027", "insurance_225_028", "insurance_225_029", "insurance_225_030", "insurance_225_031", "insurance_225_032", "insurance_225_033", "insurance_225_034", "insurance_225_035", "insurance_225_036", "insurance_225_037", "insurance_225_038", "insurance_225_039", "insurance_225_040", "insurance_225_041", "insurance_225_042", "insurance_225_043", "insurance_225_044", "insurance_225_045", "insurance_225_046", "insurance_225_047", "insurance_225_048", "insurance_225_049", "insurance_225_050", "insurance_225_051", "insurance_225_052", "insurance_225_053", "insurance_225_054", "insurance_225_055", "insurance_225_056", "insurance_225_057", "insurance_225_058", "insurance_225_059", "insurance_225_060", "insurance_225_061", "insurance_225_062", "insurance_225_063", "insurance_225_064", "insurance_225_065", "insurance_225_066", "insurance_225_067", "insurance_225_068", "insurance_225_069", "insurance_225_070", "insurance_225_071", "insurance_225_072", "insurance_225_073", "insurance_225_074", "insurance_225_075", "insurance_225_076", "insurance_225_077", "insurance_225_078", "insurance_225_079", "insurance_225_080", "insurance_225_081", "insurance_225_082", "insurance_225_083", "insurance_225_084", "insurance_225_085", "insurance_225_086", "insurance_225_087", "insurance_225_088", "insurance_225_089", "insurance_225_090", "insurance_225_091", "insurance_225_092", "insurance_225_093", "insurance_225_094" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Good afternoon Rivertowth Insurance, this is Ruth speaking.How can i help you?", "Good afternoon. This is Sesse Benny on the line.", "Alright Sir. How May I help you sir.", "Yea....I am having issues trying to login into my account on your website.", "oh!sorry about that mister Benny.", "Alright.", "what was the response when you try to login sir.", "Incorrect username or passsword.", "uh-oh! Ok sir.", "whew! so complicated right?", "huh! not at all sir.", "Ok. good to hear that.", "So. Which of the information are you sure is correct sir?", "oh! you mean?", "Username or passsword.", "Okay I am sure the Username is right.", "Alright....better.", "Okay.", "I will need you to give me the Username sir...", "Ok. this is it, SesseRivertown.", "Alright Sir.", "Hold on for a second sir.", "No problem Ruth.", "Ok sir. please can i have your full name sir.", "You mean first and last name?", "Sure, yes sir.", "Ok. Sesse Benny..", "Please can you spell the last name.", "Alright. Ruth.", "So....it ends with a double r right?", "Yea. correct.", "I will need your policy number too.", "uh-oh! few seconds please, I will need to get into folder.", "No problem sir. take your time.", "Sorry for taking time. I just moved into a new apartment.", "wow!...that's cool.", "Yea. this is it. eight three three one two five six six six.", "I will repeat the numbers for confirmation sir.", "Alright Ruth, go ahead.", "eight three three one two five six six six.", "whew! you got the last two digits wrong.", "Oh! my bad. sorry about that sir.", "very correct.", "OK Sir. got it.", "good.", "hold on sir. while I finalise my check.", "no problem Ruth.", "The Username is actually correct sir.", "Bravo. good to hear that.", "At this juncture mister Benny It's either I help you with the password recovery from the system over here............or.", "ok....I am with you.", "Or I will help you generate the password reset link and you finish it yourself.", "uh-oh!", "Are you there sir?", "Yea....since I have you online. I would allow you help me recover the password from your system.", "All good sir. I will need you to answer the following questions in the process of password recovery.", "Okay.", "a second sir.", "um! oh okay.", "Can i have your home address sir.", "I will have to give you the old address right?", "It has to be the one you entered during registration sir.", "ok. One harvey circle, Macomb, Illinois. six five three one four three.", "ok. got it sir.", "good.", "Your phone number sir?", "three zero nine two five one eight eight zero one.", "if i am not mistaken...you said three zero nine two five one eight eight zero one.", "correct.", "ok sir...lastly the last four digits of your social security number.", "five five two two.", "Got it.", "Alright Sir.", "A moment sir.", "No problem.", "Please hold on sir while I actualize the operation.", "oh. ok.", "uh-oh! done sir... password recovered successfully.", "Oh! great one.", "Yes sir...the password is one, two, three, five.", "I am writing it down...a second please.", "ok sir... take your time.", "ok....i am reading it to you for confirmation. one, two, three five.", "correct sir.", "good....yea.", "So....you will be able to login to your account with this password now...", "Alright.....thanks.", "Thereafter....you can now change it to a password of your choice.", "oh! good....Thanks very much for your time.", "You are always welcome mister Benny.As a loyal customer that you are, we are always at your service. is there any other thing I can help you with sir?", "uh-oh! as a matter of fact....now that I have you online....um!... none for now Charlton.", "ok sir... good to hear that and thanks for your patronage sir.", "You are welcome.", "Thank you, bye-bye.", "Bye." ], "dialogue_acts": [ [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "ResetPassword" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_226_000", "insurance_226_001", "insurance_226_002", "insurance_226_003", "insurance_226_004", "insurance_226_005", "insurance_226_006", "insurance_226_007", "insurance_226_008", "insurance_226_009", "insurance_226_010", "insurance_226_011", "insurance_226_012", "insurance_226_013", "insurance_226_014", "insurance_226_015", "insurance_226_016", "insurance_226_017", "insurance_226_018", "insurance_226_019", "insurance_226_020", "insurance_226_021", "insurance_226_022", "insurance_226_023", "insurance_226_024", "insurance_226_025", "insurance_226_026", "insurance_226_027", "insurance_226_028", "insurance_226_029", "insurance_226_030", "insurance_226_031", "insurance_226_032", "insurance_226_033", "insurance_226_034", "insurance_226_035", "insurance_226_036", "insurance_226_037", "insurance_226_038", "insurance_226_039", "insurance_226_040", "insurance_226_041", "insurance_226_042", "insurance_226_043", "insurance_226_044", "insurance_226_045", "insurance_226_046", "insurance_226_047", "insurance_226_048", "insurance_226_049", "insurance_226_050", "insurance_226_051", "insurance_226_052", "insurance_226_053", "insurance_226_054", "insurance_226_055", "insurance_226_056", "insurance_226_057", "insurance_226_058", "insurance_226_059", "insurance_226_060", "insurance_226_061", "insurance_226_062", "insurance_226_063", "insurance_226_064", "insurance_226_065", "insurance_226_066", "insurance_226_067", "insurance_226_068", "insurance_226_069", "insurance_226_070", "insurance_226_071", "insurance_226_072", "insurance_226_073", "insurance_226_074", "insurance_226_075", "insurance_226_076", "insurance_226_077", "insurance_226_078", "insurance_226_079", "insurance_226_080", "insurance_226_081", "insurance_226_082", "insurance_226_083", "insurance_226_084", "insurance_226_085", "insurance_226_086", "insurance_226_087", "insurance_226_088", "insurance_226_089", "insurance_226_090", "insurance_226_091", "insurance_226_092", "insurance_226_093", "insurance_226_094", "insurance_226_095", "insurance_226_096", "insurance_226_097" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Good afternoon Rivertown Insurance, this is Julie speaking, how can I help yo.", "yes I have an existing policy with Rivertown and I was wondering if you could help me.", "Okay, yes I can help you. could I first get your name and your policy number please?", "Definitely, yes, I've got it right here.", "That's good.", "one moment.", "That's no problem i understand.", "having many folder in my drawer.", "take your time sir.", "Okay, you ready?", "Yes sir, go ahead.", "my name is John Richard.", "Okay mister Richard, can you spell your last name for me pleas.", "R.i.c.h.a.r.d. I think it is misspelled on my account though.", "That's no problem mister Richard, I will be glad to correct that for you just give me one second to find your account.", "Good.", "Could you provide me with your policy number?", "#Yep I've got that right here, you ready?", "Yes sir.", "Four three nine three nine six three six three.", "Okay, let me repeat that back to you, four three nine three nine six three six?", "You missed a three.", "-oh one more time please.", "Four three nine three nine six three six three.", "Okay, thank you mister Richard. I got it that time, sorry about that.", "No problem .", "Okay, one last thing, could you please verify your mother's maiden name for me please?", "Sure. Douglas.", "And the last four digits of your social security number?", "Seven three two three.", "very good. Okay, let me go ahead and update your last name real quick, give me one second.", "#Yep sure.", "Just to verify, you said it should be R.i.c.h.a.r.d.", "That's correct, now.", "Not a problem, I have that updated it right away. What else could I help you with today if you don't mind?", "#oh yeah, I had a few questions about a homeowner's policy. You offer that right.", "Yes sir, we do.", "Okay, right so I've got an automobile policy with you now and I have decided to shop my home insurance.", "That's great news.", "I've had the same policy for years and it never hurts to look around once in awhile, right? .", "Thats right. .", "Shake things up a bit.", "Yes sir. .", ".", "Let me draft that up for you.", "No problem, I was looking at your plans online and thought it would be great to have it all in one place.", "We really appreciate your business, so do you know which policy you would be interested in quoting?", "sure one second. Shoot I wrote it down, let me find it. Found it.", "Take your time.", "Nowaday very slow these days. .", "I completely understand, believe me.", "Okay, okay, I believe it is called home complete if I'm not mistaken.", "That's correct, yep, you got it Mr.Richard.", "Seemed the best option for me for now.", "Yes sir, okay the annual premium for a home complete policy would be two thousand dollars per year.", "Good.", "This policy includes our highest coverage and that comes with lowest deductibles, it's a great policy.", "Wow, really? #huh, that's a good bit lower than what I've been paying annually.", "That's good.", "I should've stopped some years ago but I have to let time get away from me.", "I'm right there with you. .", "The older you get the quicker time passes they say. Whoever they are. .", ".", "I got you off track, sorry about that, go ahead. .", "No problem, okay mister Richard I'm glad to hear we might be able to help you save some money.", "#huh every little bit helps these days.", "Yes sir, it does. #huh.", "So do you think you could email me that quote if I give you my email address?", "Sure, I would be happy to do that, lets go ahead si.", "Okay, it is johnrichard at gmail.co.", "Got it, very easy enough.", "I just wish I had made a shorter email address years ago. .", "We all make that mistake, don't we?", "You live, to learn everyday, I guess.", "awesome. Okay I've got that together for you and I will get it sent right over to you.", "Good.", "Consider it done. If you have any questions or need more information, you just call me or email me back at that address.", "#oh Okay, thats good.", "My pleasure, mister Richard. Anything for our loyal customers.is there anything else I could help you with today.", "As a matter of fact, while I've got you on the line.", "Yes sir?", "Could you tell me when my auto policy premium is due.", "Sure, that is no problem. one second.", "Sure, thanks for all your time and understanding.", "It's my pleasure. okay that would be May third, I could attach a copy to the email as well, if you don't mind.", "Yep sure, great.", "No problem, is there anything else I can help you with this afternoon?", "No ma'am, I think that covers it for now. I really appreciate all your help.", "Oh gosh, my pleasure mister Richard. If you have any further questions please do not hesitate to relate it to me, okay.", "Great.", "Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your day.", "#mhm You do the same, thanks again.", "Thank you for your time.", "You have really serve me better today.", "Your choice is our priority.", "#whao, thanks.", "Bye.", "Thank you bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "GetQuote" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_227_000", "insurance_227_001", "insurance_227_002", "insurance_227_003", "insurance_227_004", "insurance_227_005", "insurance_227_006", "insurance_227_007", "insurance_227_008", "insurance_227_009", "insurance_227_010", "insurance_227_011", "insurance_227_012", "insurance_227_013", "insurance_227_014", "insurance_227_015", "insurance_227_016", "insurance_227_017", "insurance_227_018", "insurance_227_019", "insurance_227_020", "insurance_227_021", "insurance_227_022", "insurance_227_023", "insurance_227_024", "insurance_227_025", "insurance_227_026", "insurance_227_027", "insurance_227_028", "insurance_227_029", "insurance_227_030", "insurance_227_031", "insurance_227_032", "insurance_227_033", "insurance_227_034", "insurance_227_035", "insurance_227_036", "insurance_227_037", "insurance_227_038", "insurance_227_039", "insurance_227_040", "insurance_227_041", "insurance_227_042", "insurance_227_043", "insurance_227_044", "insurance_227_045", "insurance_227_046", "insurance_227_047", "insurance_227_048", "insurance_227_049", "insurance_227_050", "insurance_227_051", "insurance_227_052", "insurance_227_053", "insurance_227_054", "insurance_227_055", "insurance_227_056", "insurance_227_057", "insurance_227_058", "insurance_227_059", "insurance_227_060", "insurance_227_061", "insurance_227_062", "insurance_227_063", "insurance_227_064", "insurance_227_065", "insurance_227_066", "insurance_227_067", "insurance_227_068", "insurance_227_069", "insurance_227_070", "insurance_227_071", "insurance_227_072", "insurance_227_073", "insurance_227_074", "insurance_227_075", "insurance_227_076", "insurance_227_077", "insurance_227_078", "insurance_227_079", "insurance_227_080", "insurance_227_081", "insurance_227_082", "insurance_227_083", "insurance_227_084", "insurance_227_085", "insurance_227_086", "insurance_227_087", "insurance_227_088", "insurance_227_089", "insurance_227_090", "insurance_227_091", "insurance_227_092", "insurance_227_093", "insurance_227_094", "insurance_227_095", "insurance_227_096", "insurance_227_097", "insurance_227_098" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Good afternoon Rivertown Insurance, this is Nana speaking, how can I help you?", "yes good day Nana.", "Good to have you're here. How may I help you?", "my name is Charlies Stone.I was wondering if you could help me with more informations about your services. My friend told me a lot about your services.", "wow I'm glad to have you her and all thanks to your friend.", "so glad to have you here .", "could I address you as Miss or Mrs?", "Mrs.", "mister Charlies. We offer six policies and all have different plans attach to each.", "Okay, can I have them please.", "Of course I would be glad to grant your requests.", "thank you.", "my pleasure, Mrs.Charlies. Anything for you. Can we go on?", "please just a minute.", "That's no problem. Take you time.", "I would like to have the information on my paper. .", "-huh that's great. Take your time.", "few seconds please. I haven't gotten my pen.", "I'm with you ma.", "Sorry for taking much time. I'm set .", "That's no problem. Rivertown Insurance offers automobile insurance policy.", "Really, that means my automobiles are covered.", "-oh I'm glad you undastand that Ma.", "thank you.", "The automobile insurance have three plans. The basic auto cost one thousand dollars annually. The preffered auto cost one thousand five hundred dollars annually. The complete auto with the highest coverage cost two thousand dollars annually.", "Wow, if I am not mistaken, that means you charge annually.", "Yes Ma.", "Alright am with you.", "We offer condo insurance policy. It has two plans attached. The condo basic cost five hundred dollars annually. The condo preferred cost six hundred dollars annually.", "oh. Okay that is the second policy right.", "Yes Ma.", "that is alright.", "I'm very sure you will be excited to write down the third isurance policy.", "-huh are you for real.", "Yes Ma.", "ok let me have it.", "Alright ma.", "The homeowner insurance policy have three plans attached to it.", "-huh you must be good at guessing. Like you knew I just got my house two weeks ago.", "Wow. Congratulaton mister Charlies.", "Thank you Nana.", "That was one of the happiest day of my life. It was such a big achievement.", "[Laughter] yes it is ma.", "can I have the plans please?", "Yes Ma.", "It's alright.", "We offer basic home which cost one thousand two hundred dollars. Home preffered cost one thousand six hundred dollars. Home complete cost two thousand dollars.", "annually right?", "Oh jeez I forgot to add that. I'm sorry.", "That's no problem .", "thanks for the understanding.", "Okay, I will like to have one of the plans for my new home.", "That's great choice Mrs.Charlies.", "I think the hom complete will be a great one.", "Correct ma.", "Can we proceed? I remember you said you have six insurance services.", "That is right ma.", "Wow, I'm a great learner.", "Yes Ma.", "Alright.", "We offer life insurance policy. This has three three plans attached to it.", "Okay.", "Term life insurance cost three hundred dollars annually. Whole life insurance cost eight hundred dollars annually. Universal life insurance cost one thousand two hundred dollars annually.", "wow that is quite cheap.", "Yes Ma.", "#mhm cheaper. Compare to my sister's insurances package. I like that.", "Thank you ma.", "You are welcome.", "We also offer pet insurance policy.", "Really. go ahead.", "petcare basic cost five hundred dollars annually. Petcare preferred cost one thousand dollars annually.", "I love my pets. They are my good friends .", "our services will be a great one for them.", "Yes I think so.", "Lastly, we offer a renters insurance services.", "Great.", "The renters basic cost two hundred dollars annually. Renters preffered cost three hundred dollars annually.", "#oh Okay, that sounds great.", "I hope have been able to state the basic information needed to make you decision.", "Oh yes. I got enough.", "Glad to hear that from you mister Charlies.", "Thank you.", "which of our services will you like to subscribe to?", "With the informations I have here I will opt-in for basic automobile, home preffered and petcare basic.", "Wow you just made my day.", "Yeah great.", "Thanks for choosing Rivertown Insurance.", "My pleasure Nana.", "Could I have your email address so that I can forward more informaton and also the procedures to suscribing.", "Awesome. Sure. You can have it.", "Thank you Ma.", "Here is it. Charliesfour ife at yahoo dot com.", "I just did that.", "Thank you.", "My pleasure. It there anything I can help you with.", "#mhm I'm okay Thank you.", "Thank you for choosing Rivertown Insurance. Enjoy the rest of your afternoon!", "#mhm you too. Bye.", "Bye Ma." ], "dialogue_acts": [ [], [], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "EnrollInPlan" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "EnrollInPlan" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_228_000", "insurance_228_001", "insurance_228_002", "insurance_228_003", "insurance_228_004", "insurance_228_005", "insurance_228_006", "insurance_228_007", "insurance_228_008", "insurance_228_009", "insurance_228_010", "insurance_228_011", "insurance_228_012", "insurance_228_013", "insurance_228_014", "insurance_228_015", "insurance_228_016", "insurance_228_017", "insurance_228_018", "insurance_228_019", "insurance_228_020", "insurance_228_021", "insurance_228_022", "insurance_228_023", "insurance_228_024", "insurance_228_025", "insurance_228_026", "insurance_228_027", "insurance_228_028", "insurance_228_029", "insurance_228_030", "insurance_228_031", "insurance_228_032", "insurance_228_033", "insurance_228_034", "insurance_228_035", "insurance_228_036", "insurance_228_037", "insurance_228_038", "insurance_228_039", "insurance_228_040", "insurance_228_041", "insurance_228_042", "insurance_228_043", "insurance_228_044", "insurance_228_045", "insurance_228_046", "insurance_228_047", "insurance_228_048", "insurance_228_049", "insurance_228_050", "insurance_228_051", "insurance_228_052", "insurance_228_053", "insurance_228_054", "insurance_228_055", "insurance_228_056", "insurance_228_057", "insurance_228_058", "insurance_228_059", "insurance_228_060", "insurance_228_061", "insurance_228_062", "insurance_228_063", "insurance_228_064", "insurance_228_065", "insurance_228_066", "insurance_228_067", "insurance_228_068", "insurance_228_069", "insurance_228_070", "insurance_228_071", "insurance_228_072", "insurance_228_073", "insurance_228_074", "insurance_228_075", "insurance_228_076", "insurance_228_077", "insurance_228_078", "insurance_228_079", "insurance_228_080", "insurance_228_081", "insurance_228_082", "insurance_228_083", "insurance_228_084", "insurance_228_085", "insurance_228_086", "insurance_228_087", "insurance_228_088", "insurance_228_089", "insurance_228_090", "insurance_228_091", "insurance_228_092", "insurance_228_093", "insurance_228_094", "insurance_228_095", "insurance_228_096", "insurance_228_097", "insurance_228_098", "insurance_228_099", "insurance_228_100", "insurance_228_101", "insurance_228_102", "insurance_228_103", "insurance_228_104", "insurance_228_105", "insurance_228_106", "insurance_228_107", "insurance_228_108", "insurance_228_109" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Good morning Rivertown Insurance, this is Kelvin speaking, how may I help you?", "Good morning. My name Is Kyle.", "Good to have you here. How can I help you?", "I have difficulty login in to my account.", "if i am not mistaken. You mean you are finding it difficult to log in to your insurance account.", "that is right.", "We are sorry about that. I would be glad to reset that for you.", "I have been facing the challenges for quite sometime but I was to occupied to lay my complaint.", "So sorry about that sir.", "Alright.", "May I have your policy number please?", "One minute please. I need to get my folder.", "That's no problem.", "Few seconds please.", "Please take your time Ma.", "are you there?", "I am with you Ma.", "#Yep I've got that right here, you ready?", "Yes mister Kyle.Could you provide me with your policy number?", "Two five one one four two two one three.", "Okay, let me repeat that back to you, Two five one one four two one three.", "You missed a two.", "Few seconds please.", "Alright no problem.", "-oh sorry for the break. One more time please.", "Two five one one four two two one three.", "Okay, mister Kyle. I got it now.", "No problem .", "Trying to go through your account.", "Alright. I'm with you.", "Can I have your full name please?", "My name is Kyle Walter.", "-oh very good. Thank you.", "(laughter).", "Okay mister Kyle. I don't mind you spelling your first name?", "#huh, okay. K.y.l.e.", "I'm on you account. Working on it.", "No problem. I'm with you.", "when was the last time you logged in to your account.", "One second please. Trying to find out.", "Alright Ma.", "I couldn't get that. It's been a while.", "That's no problem ma. Still on your account.", "Thank you Kelvin.", "what is the response you get when trying to log in to your account.", "wrong password or username.", "okay. Working on that.", "I am with you please.", "Can I have your mother's maiden name?", "yes please.", "Can I have the username you use when trying to log in?", "ok. Kylewalt at Rivertown.", "One second please. Trying to find out.", "The username was email to me immediately I signed in for the policy.", "Alright Ma.", "pIease confirm if the username was correct.", "I will do just that.", "Alright, I am with you.", "Found out the username is absolutely correct. Still working on your account Ma.", "-huh relieved.", "That shows the password you have is incorrect Ma.", "That's right.", "And the last four digits of your social security number?", "Two one two one.", "-huh pretty good. Okay, let me go ahead and reset your password.", "Good. I would be glad.", "Three seconds please.", "Take your time Kelvin.", "Yes ma.", "Waiting patiently to have access to my accont again.", "Thanks for the patience.", "My pleasure.", "Would you like me to reset the password from here or send the password reset link to your email?", "I would like you to reset the password from here.", "I would be glad to help you Ma.", "thanks.", "Still working on it ma.", "Oh yes. You're doing a great job.", "Your password has been reset sucessfully.", "Wow glad to have my account back.", "Your new password is B, A, X, X, three, one, five, M.", "oh yes. You're doing a great job. Thank you.", "My pleasure. Anything for our loyal customer .", "(laughing).", "(laughter) sorry for asking much questions.", "It is necessary. it's your job.", "awesome. thanks for the understanding.", "It alright?", "You can now log in to your account to change the password to your choice.", "Thank you. I will do just that.", "Is there anything else I could help you with today?", "As a matter of fact, while I've got you on the line.", "Yes Ma?", "Could you send some information about your pet insurance policy to my email.", "Sure, that is no problem. I would be glad to do that for you..", "Thanks for time.", "It's my pleasure. okay May I have your email.", "Yeah sure, great.", "Alright. Ma.", "You can send it to my email Kylewalterfive zero at gmail dot com.", "I would do that right away ma.", "Awesome.Thanks.", "My pleasure. It there anything I can help you with.", "#mhm I'm okay Thank you.", "Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your day.", "-hun you too.", "Awesome.", "#whao, thanks.", "Bye.", "Thank you bye." ], "dialogue_acts": [ [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_229_000", "insurance_229_001", "insurance_229_002", "insurance_229_003", "insurance_229_004", "insurance_229_005", "insurance_229_006", "insurance_229_007", "insurance_229_008", "insurance_229_009", "insurance_229_010", "insurance_229_011", "insurance_229_012", "insurance_229_013", "insurance_229_014", "insurance_229_015", "insurance_229_016", "insurance_229_017", "insurance_229_018", "insurance_229_019", "insurance_229_020", "insurance_229_021", "insurance_229_022", "insurance_229_023", "insurance_229_024", "insurance_229_025", "insurance_229_026", "insurance_229_027", "insurance_229_028", "insurance_229_029", "insurance_229_030", "insurance_229_031", "insurance_229_032", "insurance_229_033", "insurance_229_034", "insurance_229_035", "insurance_229_036", "insurance_229_037", "insurance_229_038", "insurance_229_039", "insurance_229_040", "insurance_229_041", "insurance_229_042", "insurance_229_043", "insurance_229_044", "insurance_229_045", "insurance_229_046", "insurance_229_047", "insurance_229_048", "insurance_229_049", "insurance_229_050", "insurance_229_051", "insurance_229_052", "insurance_229_053", "insurance_229_054", "insurance_229_055", "insurance_229_056", "insurance_229_057", "insurance_229_058", "insurance_229_059", "insurance_229_060", "insurance_229_061", "insurance_229_062", "insurance_229_063", "insurance_229_064", "insurance_229_065", "insurance_229_066", "insurance_229_067", "insurance_229_068", "insurance_229_069", "insurance_229_070", "insurance_229_071", "insurance_229_072", "insurance_229_073", "insurance_229_074", "insurance_229_075", "insurance_229_076", "insurance_229_077", "insurance_229_078", "insurance_229_079", "insurance_229_080", "insurance_229_081", "insurance_229_082", "insurance_229_083", "insurance_229_084", "insurance_229_085", "insurance_229_086", "insurance_229_087", "insurance_229_088", "insurance_229_089", "insurance_229_090", "insurance_229_091", "insurance_229_092", "insurance_229_093", "insurance_229_094", "insurance_229_095", "insurance_229_096", "insurance_229_097", "insurance_229_098", "insurance_229_099" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Good morning Rivertown Insurance, this is Mark speaking, how may I help you?", "Oh....Morning mister Mark.", "Ok....Morning.", "yes I have an ongoing plan with Rivertown.", "Ok....I am with you.", "Yea....I wish to upgrade my existing plan so I was wondering if You would be able to do that for me.", "Sure, I can. can I have your name and your policy number please?", "Sure, yes, I've got it right here.", "That's fine.", "one moment.", "That's no problem. Take your time.", "still on it pls.", "(laughter) it's okay.", "Okay, you ready?", "Yes, go ahead.", "my name is Paul Collins.", "Okay mister Collins, I don't mind you spelling your last name?", "okay C.o.l.l.i.n.s.", "Got that Sir.", "Good.", "Could you provide me with your policy number?", "tw.", "Yes Sir.", "Five five three one two five three one four.", "Okay, let me repeat that back to you,?", "Alright....go on.", "Five five three one two five three one four.", "Yea....correct.", "Okay, mister Collins I got it now.", "No problem .", "Okay, one last thing, could you please verify your childhood's best friend name for me please?", "Sure...Tommy.", "And the last four digits of your social security number?", "Seven one two two.", "-oh very good.", "(laughter).", "Let me go ahead and update your request, give me one second.", "#huh, here with you.", "I'm on you account. Working on it.", "No problem. I'm with you.", "I can see you are currently on a basic condo policy. Is that right?", "Thats right.", "Aside from the basic condo policy. We also have another condo plan?", "#wow...Which one is that?.....I need to pick the better one.", "good to hear that.", "yes pls.", "We also have Condo preferred which is at the rate of six hundred dollars per annum.", "#Oh now I get.", "Would you like to opt for that?", "(laughter) I noticed a change in the fee.", "yes Sir. I am sure you would enjoy our services.", "Give me some seconds to decide please.", "I understand, take your time sir.", "Trying to consider some things. you know money should be spent wisely(laughter).", "that's right sir. Take your time to decide.", "Are you there?", "Yes mister Collins. Waiting for your decision.", "Sorry for taking much time.", "it nice to take time when making decision.", "-huh I would like to upgrade to the basic preferred policy plan.", "Wow that's great.", "Seemed the best option for me for now.", "Yes Sir, okay ", "Good.", "This policy includes our highest coverage.it's a great policy.", "Wow, really?#huh.", "Yes sir.", "That will be good for me right?", "Sure.", "And your policy plan is so affordable compared to others i saw online?", "I think so.", "yes.", "Still checking through now. So I can make the necessary upgrade on your account.", "Oh yes.", "Few seconds please.", "Alright.", "Are you with me please?", "oh yes.", "for confirmation, you want to upgrade your condo basic policy to a condo preferred policy?", "You got that. (laughing).", "(laughter) sorry for asking much questions.", "It is necessary. it's your job.", "awesome. thanks for the understanding.", "It alright?", "Your account has been successful upgraded.", "Thank you.", "My pleasure, mister Collins Anything for our loyal customers is there anything else I could help you with today?", "As a matter of fact, while I've got you on the line.", "Yes Sir?", "Well.....none for now.", "oh.....Ok.", "Thanks for the time.", "It's my pleasure.", "#mhm I'm okay Thank you.", "Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your day!", "-hun you too.", "Awesome.", "#whao, thanks.", "Bye.", "Thank you bye." ], "dialogue_acts": [ [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [ "ChangePlan" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "ChangePlan" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "ChangePlan" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_230_000", "insurance_230_001", "insurance_230_002", "insurance_230_003", "insurance_230_004", "insurance_230_005", "insurance_230_006", "insurance_230_007", "insurance_230_008", "insurance_230_009", "insurance_230_010", "insurance_230_011", "insurance_230_012", "insurance_230_013", "insurance_230_014", "insurance_230_015", "insurance_230_016", "insurance_230_017", "insurance_230_018", "insurance_230_019", "insurance_230_020", "insurance_230_021", "insurance_230_022", "insurance_230_023", "insurance_230_024", "insurance_230_025", "insurance_230_026", "insurance_230_027", "insurance_230_028", "insurance_230_029", "insurance_230_030", "insurance_230_031", "insurance_230_032", "insurance_230_033", "insurance_230_034", "insurance_230_035", "insurance_230_036", "insurance_230_037", "insurance_230_038", "insurance_230_039", "insurance_230_040", "insurance_230_041", "insurance_230_042", "insurance_230_043", "insurance_230_044", "insurance_230_045", "insurance_230_046", "insurance_230_047", "insurance_230_048", "insurance_230_049", "insurance_230_050", "insurance_230_051", "insurance_230_052", "insurance_230_053", "insurance_230_054", "insurance_230_055", "insurance_230_056", "insurance_230_057", "insurance_230_058", "insurance_230_059", "insurance_230_060", "insurance_230_061", "insurance_230_062", "insurance_230_063", "insurance_230_064", "insurance_230_065", "insurance_230_066", "insurance_230_067", "insurance_230_068", "insurance_230_069", "insurance_230_070", "insurance_230_071", "insurance_230_072", "insurance_230_073", "insurance_230_074", "insurance_230_075", "insurance_230_076", "insurance_230_077", "insurance_230_078", "insurance_230_079", "insurance_230_080", "insurance_230_081", "insurance_230_082", "insurance_230_083", "insurance_230_084", "insurance_230_085", "insurance_230_086", "insurance_230_087", "insurance_230_088", "insurance_230_089", "insurance_230_090", "insurance_230_091", "insurance_230_092", "insurance_230_093", "insurance_230_094", "insurance_230_095", "insurance_230_096" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Good afternoon Rivertown Insurance, this is Kasia speaking.How can i help you?", "Good afternoon. My name is Pinky Rose.", "Alright miss Parker. How May I help you ma.", "Yea....I am having issues trying to login into my account on your website.", "oh!sorry about that Miss Pinky.", "Not a problem mister Kasia.", "what was the response when you try to login ma.", "Incorrect username or passsword.", "uh-oh! Okay ma.", "whew! so complicated right?", "huh! not at all ma.", "Okay good to hear that. I would be glad if can be resolved.", "It will definitely be resolved ma.", "It okay.", "Which of the information are you sure is correct sir?", "oh! you mean?", "Username or passsword.", "Okay. I am sure the Username is right.", "Alright....good.", "Thank you.", "I will need you to give me the Username ma.", "Ok. this is it, rosepinky at Rivertown.", "Alright mister Pinky I would need to run a check on your account ma.", "Alright mister Kasia.", "few seconds please.", "I am with you Kate.", "Okay ma. please can i have your full name ma?", "You mean first and last name?", "Sure, yes ma.", "Okay, Pinky Rose.", "Please can you spell the last name.", "Alright. R.o.s.e.", "I will need your policy number too.", "uh-oh! few seconds please, I will need to get my file folder.", "No problem ma. take your time.", "Sorry for taking time. I just moved into a new apartment.", "wow!...that's cool.", "Yea. this is it. one three three one four five six nine one.", "I will repeat the numbers for confirmation ma.", "Alright mister Kasia, go ahead.", "one three three one four five six nine one.", "That is right.", "I am still working on your account please.", "Thank you. Ma.", "My pleasure mister Pinky.", "good.", "hold on ma. while I finalise my check.", "No problem.", "The Username is actually correct ma.", "Bravo. good to hear that.", "At this juncture Miss Pinky It's either I help you with the password recovery from the system over here............or.", "Okay,...I am with you.", "Or I will help you generate the password reset link and you finish it yourself.", "uh-oh!", "Are you there ma?", "Yea...since I have you online. I would allow you help me recover the password from your system.", "All good ma. I will need you to answer the following questions in the process of password recovery.", "Okay.", "a second ma.", "um! oh okay.", "Can i have your home address ma.", "I will have to give you the old address right?", "It has to be the one you entered during registration ma.", "Okay, One harvey circle, Macomb, Illinois. three five three two five three.", "Okay. got it ma.", "good.", "Your phone number ma?", "five zero four two five one eight eight zero two.", "if i am not mistaken...you said five zero four two five one eight eight zero two.", "correct.", "Okaym.lastly the last four digits of your social security number.", "five three four one.", "Got it.", "Alright Ma.", "A moment ma.", "No problem. I am with you.", "Please hold on ma while I actualize the operation.", "-uh, okay.", "uh-oh! done ma... password recovered successfully.", "Oh! great one.", "Yes ma...the password is a, y, one, five, three, X, y, z.", "I am writing it down...a second please.", "Okay, Ma... take your time.", "Okay, i am reading it to you for confirmation. a, y, one, five, three, X, y, z.", "correct ma.", "good....yea.", "So....you will be able to login to your account with this password now...", "Alright.....thanks.", "Thereafter....you can now change it to a password of your choice.", "oh! good....Thanks very much for your time.", "You are always welcome Miss Pinky....As a loyal customer that you are, we are always at your service. is there any other thing I can help you with ma?", "uh-oh! as a matter of fact....now that I have you online....um!... none for now Kate.", "Okay ma... good to hear that and thanks for your patronage ma.", "You are welcome. Enjoy the rest of the day.", "and you too ma.", "Bye.", "Bye ma." ], "dialogue_acts": [ [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "ResetPassword" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_231_000", "insurance_231_001", "insurance_231_002", "insurance_231_003", "insurance_231_004", "insurance_231_005", "insurance_231_006", "insurance_231_007", "insurance_231_008", "insurance_231_009", "insurance_231_010", "insurance_231_011", "insurance_231_012", "insurance_231_013", "insurance_231_014", "insurance_231_015", "insurance_231_016", "insurance_231_017", "insurance_231_018", "insurance_231_019", "insurance_231_020", "insurance_231_021", "insurance_231_022", "insurance_231_023", "insurance_231_024", "insurance_231_025", "insurance_231_026", "insurance_231_027", "insurance_231_028", "insurance_231_029", "insurance_231_030", "insurance_231_031", "insurance_231_032", "insurance_231_033", "insurance_231_034", "insurance_231_035", "insurance_231_036", "insurance_231_037", "insurance_231_038", "insurance_231_039", "insurance_231_040", "insurance_231_041", "insurance_231_042", "insurance_231_043", "insurance_231_044", "insurance_231_045", "insurance_231_046", "insurance_231_047", "insurance_231_048", "insurance_231_049", "insurance_231_050", "insurance_231_051", "insurance_231_052", "insurance_231_053", "insurance_231_054", "insurance_231_055", "insurance_231_056", "insurance_231_057", "insurance_231_058", "insurance_231_059", "insurance_231_060", "insurance_231_061", "insurance_231_062", "insurance_231_063", "insurance_231_064", "insurance_231_065", "insurance_231_066", "insurance_231_067", "insurance_231_068", "insurance_231_069", "insurance_231_070", "insurance_231_071", "insurance_231_072", "insurance_231_073", "insurance_231_074", "insurance_231_075", "insurance_231_076", "insurance_231_077", "insurance_231_078", "insurance_231_079", "insurance_231_080", "insurance_231_081", "insurance_231_082", "insurance_231_083", "insurance_231_084", "insurance_231_085", "insurance_231_086", "insurance_231_087", "insurance_231_088", "insurance_231_089", "insurance_231_090", "insurance_231_091", "insurance_231_092", "insurance_231_093", "insurance_231_094", "insurance_231_095", "insurance_231_096" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Good afternoon, Rivertown insurance my name is Smith I'll be your expert today how may I be of help?", "yes I would like to report a double billing on my account.", "Okay, first of all I'm sorry about that and I'm here to make sure that by the end of this call we are able to get a clearer picture of what happened.", "ok.", "may I address you as mister Right.?", "miss is fine.", "thank you moving forward, can I please verify the account holders name for security purpose?", "Joe Hart.", "can you please spell out your last name for clarity purpose please.", "#yea, H.a r.t.", "wonderful, next I'll need your policy number please.", "policy number?", "yes please.", "where can I find that?", "you can find the number on your account page on our website.", "-um that awesome, few seconds please let me get to my computer.", "#yeah, holding on, take your time miss.", "#mhm policy number! is it the nine digit under my profile picture?", "Yes, that's it.", "ok.", "please read it to me.", "nine eight seven.", "nine eight seven.", "six five four.", "six five four.", "three two one.", "three two one.", "that's all.", "ok, nine eight seven six five four three two one. is that correct?", "yes it is.", "-huh very good, may I have your address.", "house address or office address, what address please?", "preferably the one you used when opening your account that should be your home address.", "ok, eight two, brick avenue new Jersey.", "ok, eight two brick avenue new Jersey.", "yeah, that's correct.", "next I'll need the zip code.", "zip code! does my insurance account also have a zip code?", "#laughter, no sir, new Jersey zip code, the town in which you live.", "#oh sure, I was a bit confused there.", "That's right. .", "-oh hello sorry there is a knock on my door hold on please let me go check that out.", "Take your time Sir.", "#yep.its my neighbor, quite some time now I set my eyes on her.", "#whao take your time Sir.", "#yep, No problem, ok where were we?", "zip code.", "sure one second.am sure I wrote it down, let me find it. #found it.", "Take your time.", "We easily forget this days things .", "I completely understand, believe me.", "Okay, nine two four one ono.", "Zip code, nine two four one one.", "#ya, correct.", "next, I'll need your birth date.", "why? is that really necessary?", "yes please, for security purpose on this account.", "ok seventeenth of October.", "That's great, what year please.", "ok, seventeenth of July nineteen ninety.", "ok, seventeenth of July nineteen ninety.", "#yup, that's correct.", "ok, moving on.", "ok.", "are you there?", "#yep.", "over here I can see you were sent to billing emails.", "yes, that's right.", "I'm really sorry about that, the first email is a billing notification of another customer that was wrongfully sent to you. the second is the correct billing. you can go ahead and confirm with your financial institution, you will see that only one charge is made on your account from Riverton insurance.", "give me a few minutes.", "of course I'll be here.", "ok, I just confirmed that correct.", "ok miss Stacy, sorry about the first email, on behalf of Riverton insurance I sincerely apologize for inconveniences caused.", "#yep, thank you.", "of course, that's what I'm here for, is there anything else you'll need me to assist you with?", "I don't think so.", "Consider it done. If you have any questions or need more information, you just call back.", "#oh Okay, that sounds great.", "My pleasure, mister Hart, anything for our loyal customers. do have a nice day.", "Please one more thing?", "You can go on Sir.", "After the my policy expires can I change it.", "Form the notification you will sent you will see all our policies clearly started.", "That will be awesome.", "Take your time to check through very well.", "On it.", "Take your time.", "On it already.", "You will duly be notified before the due date.", "Awesome.", "Any other information you want to know?", "Am okay with that one for now.", "Thanks awesome.", "Alright, thanks Bye bye.", "Thank you for your time sir.", "Bye.", "Bye bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "ReportBillingIssue" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_232_000", "insurance_232_001", "insurance_232_002", "insurance_232_003", "insurance_232_004", "insurance_232_005", "insurance_232_006", "insurance_232_007", "insurance_232_008", "insurance_232_009", "insurance_232_010", "insurance_232_011", "insurance_232_012", "insurance_232_013", "insurance_232_014", "insurance_232_015", "insurance_232_016", "insurance_232_017", "insurance_232_018", "insurance_232_019", "insurance_232_020", "insurance_232_021", "insurance_232_022", "insurance_232_023", "insurance_232_024", "insurance_232_025", "insurance_232_026", "insurance_232_027", "insurance_232_028", "insurance_232_029", "insurance_232_030", "insurance_232_031", "insurance_232_032", "insurance_232_033", "insurance_232_034", "insurance_232_035", "insurance_232_036", "insurance_232_037", "insurance_232_038", "insurance_232_039", "insurance_232_040", "insurance_232_041", "insurance_232_042", "insurance_232_043", "insurance_232_044", "insurance_232_045", "insurance_232_046", "insurance_232_047", "insurance_232_048", "insurance_232_049", "insurance_232_050", "insurance_232_051", "insurance_232_052", "insurance_232_053", "insurance_232_054", "insurance_232_055", "insurance_232_056", "insurance_232_057", "insurance_232_058", "insurance_232_059", "insurance_232_060", "insurance_232_061", "insurance_232_062", "insurance_232_063", "insurance_232_064", "insurance_232_065", "insurance_232_066", "insurance_232_067", "insurance_232_068", "insurance_232_069", "insurance_232_070", "insurance_232_071", "insurance_232_072", "insurance_232_073", "insurance_232_074", "insurance_232_075", "insurance_232_076", "insurance_232_077", "insurance_232_078", "insurance_232_079", "insurance_232_080", "insurance_232_081", "insurance_232_082", "insurance_232_083", "insurance_232_084", "insurance_232_085", "insurance_232_086", "insurance_232_087", "insurance_232_088", "insurance_232_089", "insurance_232_090", "insurance_232_091", "insurance_232_092", "insurance_232_093", "insurance_232_094", "insurance_232_095", "insurance_232_096", "insurance_232_097", "insurance_232_098", "insurance_232_099", "insurance_232_100", "insurance_232_101", "insurance_232_102", "insurance_232_103", "insurance_232_104", "insurance_232_105", "insurance_232_106", "insurance_232_107", "insurance_232_108", "insurance_232_109" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Good morning Rivertown Insurance, this is Peter speaking, how may I help you?", "Good morning. My name Is John Snow.", "Good to have you here. How can I help you?", "I have difficulty login in to my account.", "if i am not mistaken. You mean you are finding it difficult to log in to your insurance account.", "that is right.", "We are sorry about that. I would be glad to reset that for you.", "I have been facing the challenges for quite sometime but I was to occupied to lay my complaint.", "So sorry about that Sir.", "Alright.", "May I have your policy number please?", "One minute please. I need to get my folder.", "That's no problem.", "Few seconds please.", "Please take your time Sir.", "are you there?", "I am with you Ma.", "#Yep I've got that right here, you ready?", "Yes mister Snow.Could you provide me with your policy number?", "five two three five two five one one four.", "Okay, let me repeat that back to you, five two three four two five one four?", "You missed a one.", "Few seconds please.", "Alright no problem.", "-oh sorry for the break. One more time please.", "Five two three four two five one one four.", "Okay, mister Snow I got it now.", "No problem .", "Trying to go through your account.", "Alright. I'm with you.", "Can I have your full name please?", "My name is John Snow.", "-oh very good. Thank you.", "(laughter).", "Okay mister Snow I don't mind you spelling your first name?", "#huh, okay. S.n.o.w.", "I'm on you account. Working on it.", "No problem. I'm with you.", "when was the last time you logged in to your account.", "One second please. Trying to find out.", "Alright sir.", "I couldn't get that. It's been a while.", "That's no problem ma. Still on your account.", "Thank you Paul.", "what is the response you get when trying to log in to your account.", "wrong password or username.", "okay. Working on that.", "I am with you please.", "Can I have your mother's maiden name?", "yes please. Bramo.", "Can I have the username you use when trying to log in?", "Okay johnsnow at Rivertown.", "One second please. Trying to find out.", "The username was email to me immediately I signed in for the policy.", "Alright Sir.", "pIease confirm if the username was correct.", "I will do just that.", "Alright, I am with you.", "Found out the username is absolutely correct. Still working on your account Ma.", "-huh relieved.", "That shows the password you have is incorrect Sir.", "That's right.", "And the last four digits of your social security number?", "Two four one five.", "-huh pretty good. Okay, let me go ahead and reset your password.", "Good. I would be glad.", "Three seconds please.", "Take your time mister Snow.", "Yes ma.", "Waiting patiently to have access to my accont again.", "Thanks for the patience.", "My pleasure.", "Would you like me to reset the password from here or send the password reset link to your email?", "I would like you to reset the password from here.", "I would be glad to help you fix that Sir.", "thanks.", "Still working on it sir.", "Oh yes. You're doing a great job.", "Your password has been reset sucessfully.", "Wow glad to have my account back.", "Your new password is B, B, V H, three, one, five, H.", "#oh yes. You're doing a great job. Thank you.", "My pleasure. Anything for our loyal customer .", "(laughing).", "(laughter) sorry for asking much questions.", "It is necessary. it's your job.", "awesome. thanks for the understanding.", "It alright?", "You can now log in to your account to change the password to your choice.", "Thank you. I will do just that.", "Is there anything else I could help you with today?", "As a matter of fact, while I've got you on the line.", "Yes Sir?", "Could you send some information about your pet insurance policy to my email.", "Sure, that is no problem. I would be glad to do that for you..", "Thanks for time.", "It's my pleasure. okay May I have your email.", "Yeah sure, great.", "Alright. Sir.", "You can send it to my email johnsnow at gmail dot com.", "I would do that right away sir.", "Awesome.Thanks.", "My pleasure. It there anything I can help you with.", "#mhm I'm okay Thank you.", "Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your day.", "-hun you too.", "Awesome.", "#whao, thanks.", "Bye.", "Thank you bye." ], "dialogue_acts": [ [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "ResetPassword" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_233_000", "insurance_233_001", "insurance_233_002", "insurance_233_003", "insurance_233_004", "insurance_233_005", "insurance_233_006", "insurance_233_007", "insurance_233_008", "insurance_233_009", "insurance_233_010", "insurance_233_011", "insurance_233_012", "insurance_233_013", "insurance_233_014", "insurance_233_015", "insurance_233_016", "insurance_233_017", "insurance_233_018", "insurance_233_019", "insurance_233_020", "insurance_233_021", "insurance_233_022", "insurance_233_023", "insurance_233_024", "insurance_233_025", "insurance_233_026", "insurance_233_027", "insurance_233_028", "insurance_233_029", "insurance_233_030", "insurance_233_031", "insurance_233_032", "insurance_233_033", "insurance_233_034", "insurance_233_035", "insurance_233_036", "insurance_233_037", "insurance_233_038", "insurance_233_039", "insurance_233_040", "insurance_233_041", "insurance_233_042", "insurance_233_043", "insurance_233_044", "insurance_233_045", "insurance_233_046", "insurance_233_047", "insurance_233_048", "insurance_233_049", "insurance_233_050", "insurance_233_051", "insurance_233_052", "insurance_233_053", "insurance_233_054", "insurance_233_055", "insurance_233_056", "insurance_233_057", "insurance_233_058", "insurance_233_059", "insurance_233_060", "insurance_233_061", "insurance_233_062", "insurance_233_063", "insurance_233_064", "insurance_233_065", "insurance_233_066", "insurance_233_067", "insurance_233_068", "insurance_233_069", "insurance_233_070", "insurance_233_071", "insurance_233_072", "insurance_233_073", "insurance_233_074", "insurance_233_075", "insurance_233_076", "insurance_233_077", "insurance_233_078", "insurance_233_079", "insurance_233_080", "insurance_233_081", "insurance_233_082", "insurance_233_083", "insurance_233_084", "insurance_233_085", "insurance_233_086", "insurance_233_087", "insurance_233_088", "insurance_233_089", "insurance_233_090", "insurance_233_091", "insurance_233_092", "insurance_233_093", "insurance_233_094", "insurance_233_095", "insurance_233_096", "insurance_233_097", "insurance_233_098", "insurance_233_099", "insurance_233_100", "insurance_233_101" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Agent" ], "utterance": [ "Good morning Rivertown Insurance, this is Michelle speaking, how can I help you?", "yes I have an existing policy with Rivertown and I was wondering if you could help me get my proof of insurance.", "Okay, yes I can help you. could I first get your name?", "Sure, My name is Lara Croft.", "That's fine. Can I address you as Miss or mister please?", "Mrs.", "Okay. mister Lara can I have your policy number.", "oh! one moment. I need to get my file.", "That's no problem. Take your time.", "still on it pls.", "(laughter) it's okay.", "Okay, you ready?", "Yes ma, go ahead.", "Five three six eight one two five seven one.", "oh! That's great.", "(laughter) I got it right?", "let me confirm what I have here with me please.", "okay.", "Five three six eight one two five seven one.", "Good. You got that.", "Okay mister Lara, can you spell your last name for me please?", "C.r.o.f.t.", "Great.", "Some seconds please.", "Alright Ma.", "sorry for the break. I have been working on some project which is one of the reasons why I need my insurance proof.", "-oh I understand. I garanty you will get it soon.", "I would be glad if I can as soon as possible.", "sure you will Ma.", "No problem .", "Few seconds please. Working on your account.", "I am with you Michelle.", "Could you please verify your childhood's best friend name for me please?", "Sure. Shania.", "Still checking through now.", "Alright.", "I can see you have three active policies.", "really Can I have them?", "sure you can ma.", "Thanks. It been a while I checked my insurance account.", "You are active on whole life policy. Petcare basic policy. Renters preferred.", "wow! I totally forgot. Thank you.", "My pleasure. Anything for our customer.", ".", "And the last four digits of your social security number?", "Two seven four three.", "-oh very good.", "(laughter).", "Let me go ahead and process your proof, give me one second.", "#huh, here with you.", "I'm on you account. Working on it.", "No problem. I'm with you.", "if I ma ask which of active plan will you like to get the proof.", "Few seconds please.", "Alright no problem.", "Taking my time to decide please.", "Thats right. please do Ma.", "yes pls.", "Remember you three active plans?", "Yes I am considering that. Thank you.", "I am with you Ma.", "(laughter) I made my decision. Sorry for taking that long.", "I'm here for you Ma.", ".", "can I have your decision Ma?", "yes I would love to have the insurance proofs for renters and life.", "That's great.", "Really?", "Yes mister Lara.", "Thanks for the patience.", "it my pleasure Ma.", "Wow that's great.", "Still on your account mister Lara. Processing your insurance proofs.", "Oh I'm with you.", "I got your insurance proofs.", "Really? Thank you. You made my day.", "I'm glad to hear that.", "Wow, really?#huh.", "Yes ma.", "Alright.", "Would you like to have your proofs in hard copies or should be sent to your email.", "I will like it to be sent to my email. I am not in the state presently.", "Oh! I would be glad to do that.", "Thanks.", "Can I have your email so that I can do that immediately.", "yes. Lara_Croft at gmail dot com dot com.", "Thank you for your patience.", "Thanks for your time.", "The proof has been sent to you email.", "Thanks I got it.", "My pleasure. is there anything else I can help you with this afternoon?", "No ma'am, I think that covers it for now. I really appreciate all your help.", "Oh!, my pleasure mister Lara. If you have any further questions please do not draw back to relate it to me, okay?", "Alright (laughter).", "Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!", "It is necessary. it's your job.", "#mhm You do the same, thanks again.", "Thank you for your time.", "You have really serve me better today.", "Your choice is our priority.", "#whao, thanks.", "Bye. Ma." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "RequestProofOfInsurance" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

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Okay, let me go ahead and update your last name real quick, give me three second.", "sure.", "Right in your account Ma.", "Am here with you.", "Not a problem, I have that updated for you. What else could I help you with today?", "yeah, I had a few questions about a homeowner's policy. You offer that right?", "Yes sir, we do.", "Okay, right so I've got an automobile policy with you now and I have decided to shop my home insurance.", "That's awesome.", "I've had the same policy for years and it never hurts to look around once in awhile, right? .", "Thats right. .", "Laughter.", "Yes Ma.", ".", "Let me pull that up for you.", "No problem, I was looking at your plans online and thought it would be great to have it all in one place.", "We appreciate your business, so do you know which policy you would be interested in signing up for?", "sure one second. Sure I wrote it down, let me find it. Found it.", "Take your time.", "Got it right here.", "I completely understand, believe me.", "Okay, okay, I believe it is called home complete if I'm not mistaken.", "That's correct, great choice mister Hana.", "Seemed the best option for me.", "Yes sir, okay the annual premium for a home complete policy would be two thousand dollars per year.", "Okay.", "This policy includes our highest coverage and lowest deductibles, it's a great policy.", "Wow, really? #jeez that's a good bit lower than what I've been paying annually.", "That's great.", "I should've shopped around years ago but I have a tendancy to let time get away from me.", "I'm right there with you. .", "The older you get the quicker time passes they say. Whoever they are. .", ".", "I got you off track, sorry about that, go ahead. .", "No problem, okay mister hana I'm glad to hear we might be able to help you save some money.", "#mhm every little bit helps these days.", "Yes sir, it does. #mhm.", "So do you think you could email me that quote if I give you my email address?", "Sure, I would be happy to do that, go ahead.", "Okay, it is roberthana at gmail dot com.", "Got it, so easy enough.", "#yep, I had to create a shorter email address years ago for easy remembrance. .", "great decision.", "Everyone love an easy life, am I right.", "Good point. Okay I've got that together for you and I will get it sent right over to you.", "Awesome.", "Consider it done. If you have any questions or need more information, you just call me or email me back at that address.", "#oh Okay, that sounds great.", "My pleasure, mister Hana Anything for our loyal customers. Was there anything else I could help you with today?", "As a matter of fact, while I've got you on the line.", "Yes sir?", "Could you tell me when my auto policy premium is due?", "Sure, that is no problem. one second.", "Sure, thanks for all your help.", "It's my pleasure. okay that would be July first, I could attach a copy to the email as well, if you would like?", "Yeah sure, great.", "No problem, is there anything else I can help you with this afternoon?", "No ma'am, I think that covers it for now. I really appreciate all your help.", "Oh gosh, my pleasure mister Hana. If you have any further questions please do not hesitate to call, okay?", "Okay, awesome.", "Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!", "#mhm You do the same, thanks again.", "Thank you, bye-bye.", "Bye.", "And enjoy the rest of your day.", "Thank you.", "Bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "EnrollInPlan" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "GetQuote" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_235_000", "insurance_235_001", "insurance_235_002", "insurance_235_003", "insurance_235_004", "insurance_235_005", "insurance_235_006", "insurance_235_007", "insurance_235_008", "insurance_235_009", "insurance_235_010", "insurance_235_011", "insurance_235_012", "insurance_235_013", "insurance_235_014", "insurance_235_015", "insurance_235_016", "insurance_235_017", "insurance_235_018", "insurance_235_019", "insurance_235_020", "insurance_235_021", "insurance_235_022", "insurance_235_023", "insurance_235_024", "insurance_235_025", "insurance_235_026", "insurance_235_027", "insurance_235_028", "insurance_235_029", "insurance_235_030", "insurance_235_031", "insurance_235_032", "insurance_235_033", "insurance_235_034", "insurance_235_035", "insurance_235_036", "insurance_235_037", "insurance_235_038", "insurance_235_039", "insurance_235_040", "insurance_235_041", "insurance_235_042", "insurance_235_043", "insurance_235_044", "insurance_235_045", "insurance_235_046", "insurance_235_047", "insurance_235_048", "insurance_235_049", "insurance_235_050", "insurance_235_051", "insurance_235_052", "insurance_235_053", "insurance_235_054", "insurance_235_055", "insurance_235_056", "insurance_235_057", "insurance_235_058", "insurance_235_059", "insurance_235_060", "insurance_235_061", "insurance_235_062", "insurance_235_063", "insurance_235_064", "insurance_235_065", "insurance_235_066", "insurance_235_067", "insurance_235_068", "insurance_235_069", "insurance_235_070", "insurance_235_071", "insurance_235_072", "insurance_235_073", "insurance_235_074", "insurance_235_075", "insurance_235_076", "insurance_235_077", "insurance_235_078", "insurance_235_079", "insurance_235_080", "insurance_235_081", "insurance_235_082", "insurance_235_083", "insurance_235_084", "insurance_235_085", "insurance_235_086", "insurance_235_087", "insurance_235_088", "insurance_235_089", "insurance_235_090", "insurance_235_091", "insurance_235_092", "insurance_235_093", "insurance_235_094", "insurance_235_095", "insurance_235_096", "insurance_235_097", "insurance_235_098", "insurance_235_099", "insurance_235_100", "insurance_235_101", "insurance_235_102", "insurance_235_103", "insurance_235_104", "insurance_235_105", "insurance_235_106", "insurance_235_107" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Thank you for calling Rivertown Insurance. What can I do for you today?", "Who am I speaking with?", "Oops, sorry. This is Valerie. How can I help you?", "Hi, Valerie. I have car insurance with you and I wondered if you offer any bundled packages for other insurance, like homeowner's.", "We sure do. Let me pull up your account. Do you have your account number handy?", "No. I'm at work. Can you look it up another way?", "Oh, sure. What is your first and last name?", "John Dockery.", "And could you spell that for me please?", "John. j. oh. h. n. Dockery. d. oh. c. k. e. r. y.", "And your date of birth?", "eight twenty-seven fifty-one.", "Thank you. We have you with a preferred auto plan on a two thousand twenty Honda Accord. Is that correct?", "Yes.", "And you're interested in adding on a homeowner's policy?", "yes.", "Well, mister Dockery, we have three homeowner policy options. There's a basic plan, a preferred plan and a complete plan. Let me explain", "I know I can't afford a complete plan, so just tell me the difference between a basic plan and a preferred one.", "Certainly. Essentially the basic plan covers your home against industry standard disasters like fire, smoke, theft. But the preferred plan offers additional coverage on four additional instances, including sewer back-ups, flooding, maintenance issues like pest infestation, mold and earthquakes.", "There aren't any earthquakes where I live. Is there a reduction if you eliminate that?", "Yes. They are considered separate policies so you can only choose the preferred or extra insurance you prefer. Complete would include all of those, so there's no backing out of the complete plan.", "I see. Well, like I said, I can't afford the complete plan and don't need all of that.", "Got it. You might be surprised though. The complete plan is only about four hundred dollars more per year for all of that coverage.", "Really?", "That's an esti-, approximate price difference. Our adjuster would have to look at your individual situation and property, but in ballpark figures, a basic plan is twelve hundred a year, a preferred is sixteen hundred and the complete is two thousand per year.", "Hmm.", "I know it's a lot to digest.", "I'll say. I think I need more information on each type of plan. I looked on your website, but I'm feeling confused now.", "Like I said, it can get complicated. Do you want to continue any questions with me, or would you like to make an appointment with your agent?", "Well, I really wanted to get this in the works today. now I don't know what to do.", "If you'd like to get it wrapped up today, I'm going to suggest we get you together with your agent.", "Oh, you mean the guy who never returns my calls?", "I'm sorry to hear that. Hold on one second please.", "Sure.", "Ah. I see your agent was replaced last month. I'm sorry, someone should have contacted you about that.", "Great. That's irritating. Not very good service.", "Un- unfortunately we've had some turnover given the Covid situation, but that's not an excuse. Your new agent is Wendy James. I see that she's in her office today. Would you like me to transfer you to her now?", "I'm really frustrated right now. I looked at your website and thought I knew what I wanted a basic or preferred plan. Now I'm thinking it makes more sense to go with a complete plan, but I don't really want to pay that much. But I want this done today. Actually, I wanted this done yesterday.", "Here's a suggestion for you. How about if I sign you up today for the complete plan? This way we can get you in the system.", "But what if I don't need all that? I don't have an extra four hundred dollars laying around.", "If after talking to Wendy you decide this is more than what you want, we can adjust and reduce your policy.", "That seems too easy.", "That's why I'm here to make it as easy as possible for you.", "Can I get you to come to the grocery store with me then, because I get confused there, too. ", "If I could, I would. I love grocery shopping. I know. I'm weird.", "Nothing wrong with weird. I'd rather be weird than confused.", "If you'd be willing to provide me with credit card information today, I can lock the complete policy in for you. Your card will not be billed until after you talk with Wendy, and then of course, we'll need to set you up with a home inspection.", "But back to the original point of my call, do you give a bundle discount if I have other insurance?", "Oh, yes. I'm sorry I forgot to mention that. Your auto insurance gets you a ten percent discount on the basic plan, a fifteen percent discount on the preferred and twenty percent off for complete homeowner's.", "And my card won't be charged until I talk to, with this Wendy person?", "That's correct, mister Dockery.", "So, let's see. So, if I do go with the complete plan, backing out earthquake coverage, what would my monthly premium be?", "Oh. Now remember we talked about how you can back-out certain coverages with the preferred plan, but with complete coverage, everything is automatically included.", "Oh, geez Louise.", "No. I'm Valerie, remember, not Louise. .", "[not amused] Hah.", "Seriously, let me get you some initial pricing. How old is your house? What type is it? And what is it constructed out of?", "What do you mean, what type?", "Cape Cod? Townhouse? Two-story?", "Oh, it's a townhouse and it was built in nineteen ninety-nine. It's brick.", "And does it have a metal roof?", "No, it's just regular roofing.", "Got it. May I put you on hold?", "Please do. I think I need to go get a beer.", "You do that. I'll just be two minutes.", "Okay. Thank you.", "Mister Dockery. Your annual preferred auto payment is fifteen hundred dollars. If we add on a preferred homeowner's policy, with a fifteen percent discount will bring your bundled premium to twenty eight sixty per year. Now remember, you may be able to lower that a bit if you drop, for example, the earthquake coverage. The complete coverage would be three thousand one hundred dollars with the bundled discount. And virtually every disaster is covered in that.", "So, twenty-eight sixty versus thirty-one hundred?", "Yes.", "", "Now remember if you think the thirty-one hundred is going to be too much, you could get it a little below twenty-eight sixty if you definitely want to drop earthquake coverage.", "Hmm.", "Now remember if you think the thirty-one hundred is going to be too much, you could get it a little below twenty-eight sixty if you definitely want to drop earthquake coverage.", "I see.", "Now that homeowner's insurance would come out of the escrow account of your mortgage, so that may change your mortgage payment. I don't know what you pay right now.", "I think that's fifteen hundred a year.", "Okay, so a preferred homeowner's with us would drop that down to thirteen hundred, so your mortgage payment would decrease by two hundred.", "And the complete policy?", "That would be sixteen hundred, so it might increase your mortgage by $one zero zero .", "But that's per year, correct?", "Oh, yeah. You're right. So that's less than ten dollars per month for complete coverage. Do you have complete coverage with your current homeowner's policy?", "I'm not positive, but I think it's just a basic plan.", "So it sounds like the complete plan really would be best.", "Even though that means I have that damn earthquake coverage whether I want it or not.", "That's true. So, what do you think? Can I sign you up for the complete homeowner's plan today?", "If you're saying it can be downgraded after I talk with Wendy to confirm everything, then, yes, I guess.", "Absolutely you can change it after you talk to Wendy. And I will send you confirmation of all of these figures that I've, I've thrown out today, so you can review it before you talk to Wendy.", "Sounds good. Thank you for working with me on this.", "Oh, it was my pleasure. Now let me just get a credit card number from you.", "let me get my wallet.", "Certainly. I'll hold. Take your time.", "Okay, this is a Visa. Six one one seven three four two nine one eight eight two three four five two.", "And the expiration date?", "Ten twenty-four.", "And the three-digit security code?", "Nine nine five.", "Okay, let me just repeat that back. That's card number Six one one seven three four two nine one eight eight two three four five two. Expiration date ten twenty-four. Code nine nine five.", "Yep.", "Now again, mister Dockery, nothing will be charged to that card until you confirm the plan for sure with Wendy. Would you like me to schedule an appointment with her for you? It looks like she has an opening tomorrow in her office at one thirty.", "That will work for me. Thank you so much for your explanation, Valerie.", "It was my pleasure, mister Dockery. Is there anything else I can help you with today?", "Not unless you want to go get that drink we both need with me. Kidding.", "Well, then you have a good day, mister Dockery. It was a pleasure serving you….though I'm not serving you with any drinks. Enjoy the rest of your day. Oh, wait. I said I'd send you confirmation of this information. Do I use your spartanfan seven at Hotmail dot com?", "Yes. That would be perfect.", "Great. If you need anything further or need to change your appointment, you can call us back at this number or get in touch with Wendy directly at four one two seven two four sixty-six hundred. Do you need me to repeat that?", "No. I got it. Thanks again.", "Thank you. And good luck moving forward. Good-bye.", "Good-bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [ "InformIntent" ], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

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How can i help you?", "I would like to cancel my insurance plan.", "okay, could I have your first name and last name?", "one moment.", "That's no problem, take your time.", "let me have a glass of water.", "I understand sir.", "Okay, you ready?", "Yes sir, go ahead.", "my name is Rogar Vincent.", "Thank you Roger Vincent just to confirm is Rogar spelled.R.o.g.e.r.?", "No it is R. o. g. a. r.", "Got that Sir.", "Perfect.", "To cancel your plan could you provide me your policy number? you can find this number on your account page in our website.", "give me a moment.", "Sure, take your time.", "Policy number, it is the string of number below my Profile picture?", "Yes exactly, could you read that number to me?", "Yes, two nine four.", "Two nine four.", "Four three seven.", "Four three seven.", "five two eight.", "five two eight.", "Yep, that's it.", "Okay, two nine four four three seven five two eight.", "Yep that's right.", "perfect, may I have your address and zip code please?", "sure.", "Okay.", "Yep, it is twenty five Brooklyn Avenue, San Diego, California.", "Okay. Your zip code?", "#huh it is nine one oh oh oh.", "For confirmation sir, twenty five Brooklyn Avenue, San Diego California, seven seven oh oh oh right?", "#oh yep, very correct.", "Next we need is your birth date?", "sorry, what birthday? I am not having birthday today.", "[Laughter] it is the date of your birth sir, we need the information to verify your identity.", "#oh I thought you were asking me to celebrate my birthday.", "That's no problem. I understand.", "Yeah my date of birth is December eleven, ninety seventy three.", "Alright. December eleven ninety seventy three oh gosh, just a minute.", "mhm.", "Okay, before I proceed to cancel your plan, may I know the reason why you are cancelling your plans?", "Eh, can we just go ahead and cancel it? I.... don't have time to explain that much.", "just give me a minute. Okay, so after cancellation you won't be charged in the next billing period which starts June first this year.", "okay.", "Please #huh confirm the cancellation?", "Yes, I confirm to cancel it.", "Okay.", "That's good.", "Alright. please hang on sir, I will proceed to cancel your plan in the system.", "Yeah, sure.", "Okay done. Your plan is now cancelled. is there anything I can help you with?", "Wow, really? #huh, that's a good bit lower than what I've been paying annually.", "That's good.", "That will be good for me right?", "Yes Sir.", "And your policy plan is so affordable compared to others i saw online?", "I think so Sir.", "Still checking through now.", "No problem, okay mister Rogar I'm glad to hear we might be able to help you save some money.", "#huh you think so?", "Yes sir, it will. #huh.", "So do you think you could email me all the plans of your current policies if I give you my email address?", "Sure, I would be delightful to do that, lets go ahead sir.", "Okay, it is Rogar at gmail dot com.", "Got it, very easy enough.", "Thank God I had made a shorter email address years ago. .", "for easy remembrance right?", "Very correct.", "awesome. Okay I've got that together for you and I will get it sent right over to you.", "Great.", "Consider it done. If you have any questions or need more information, you just call me or email me back at that address.", "#oh Okay, thats good.", "My pleasure, mister Rogar Anything for our loyal customers.is there anything else I could help you with today?", "As a matter of fact, while I've got you on the line.", "Yes sir?", "Could you tell me when my auto policy premium is due?", "Sure, that is no problem. Moment please.", "Sure, thanks for all your time and understanding.", "It's my pleasure. okay that would be June twelve, I could attach a copy to the email as well, if you don't mind?", "Yeah sure, great.", "No problem, is there anything else I can help you with this afternoon?", "No, I think that covers it for now. I really appreciate all your help.", "Oh gosh, my pleasure mister Rogar If you have any further questions please do not draw back to relate it to me, okay?", "Good.", "Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!", "#mhm You do the same, thanks again.", "Thank you for your time.", "Today has been wonderful for me.", "Awesome.", "#whao, thanks.", "Bye.", "Thank you bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "CancelPlan" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_237_000", "insurance_237_001", "insurance_237_002", "insurance_237_003", "insurance_237_004", "insurance_237_005", "insurance_237_006", "insurance_237_007", "insurance_237_008", "insurance_237_009", "insurance_237_010", "insurance_237_011", "insurance_237_012", "insurance_237_013", "insurance_237_014", "insurance_237_015", "insurance_237_016", "insurance_237_017", "insurance_237_018", "insurance_237_019", "insurance_237_020", "insurance_237_021", "insurance_237_022", "insurance_237_023", "insurance_237_024", "insurance_237_025", "insurance_237_026", "insurance_237_027", "insurance_237_028", "insurance_237_029", "insurance_237_030", "insurance_237_031", "insurance_237_032", "insurance_237_033", "insurance_237_034", "insurance_237_035", "insurance_237_036", "insurance_237_037", "insurance_237_038", "insurance_237_039", "insurance_237_040", "insurance_237_041", "insurance_237_042", "insurance_237_043", "insurance_237_044", "insurance_237_045", "insurance_237_046", "insurance_237_047", "insurance_237_048", "insurance_237_049", "insurance_237_050", "insurance_237_051", "insurance_237_052", "insurance_237_053", "insurance_237_054", "insurance_237_055", "insurance_237_056", "insurance_237_057", "insurance_237_058", "insurance_237_059", "insurance_237_060", "insurance_237_061", "insurance_237_062", "insurance_237_063", "insurance_237_064", "insurance_237_065", "insurance_237_066", "insurance_237_067", "insurance_237_068", "insurance_237_069", "insurance_237_070", "insurance_237_071", "insurance_237_072", "insurance_237_073", "insurance_237_074", "insurance_237_075", "insurance_237_076", "insurance_237_077", "insurance_237_078", "insurance_237_079", "insurance_237_080", "insurance_237_081", "insurance_237_082", "insurance_237_083", "insurance_237_084", "insurance_237_085", "insurance_237_086", "insurance_237_087", "insurance_237_088", "insurance_237_089", "insurance_237_090", "insurance_237_091", "insurance_237_092", "insurance_237_093", "insurance_237_094", "insurance_237_095", "insurance_237_096" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Good afternoon Rivertown Insurance, this is Kasia speaking.How can i help you?", "Good afternoon. My name is Pinky Rose.", "Alright miss Parker. How May I help you ma.", "Yea....I am having issues trying to login into my account on your website.", "oh!sorry about that Miss Pinky.", "Not a problem mister Kasia.", "what was the response when you try to login ma.", "Incorrect username or passsword.", "uh-oh! Okay ma.", "whew! so complicated right?", "huh! not at all ma.", "Okay good to hear that. I would be glad if can be resolved.", "It will definitely be resolved ma.", "It okay.", "Which of the information are you sure is correct sir?", "oh! you mean?", "Username or passsword.", "Okay. I am sure the Username is right.", "Alright....good.", "Thank you.", "I will need you to give me the Username ma.", "Ok. this is it, rosepinky at Rivertown.", "Alright mister Pinky I would need to run a check on your account ma.", "Alright mister Kasia.", "few seconds please.", "I am with you Kate.", "Okay ma. please can i have your full name ma?", "You mean first and last name?", "Sure, yes ma.", "Okay, Pinky Rose.", "Please can you spell the last name.", "Alright. R.o.s.e.", "I will need your policy number too.", "uh-oh! few seconds please, I will need to get my file folder.", "No problem ma. take your time.", "Sorry for taking time. I just moved into a new apartment.", "wow!...that's cool.", "Yea. this is it. one three three one four five six nine one.", "I will repeat the numbers for confirmation ma.", "Alright mister Kasia, go ahead.", "one three three one four five six nine one.", "That is right.", "I am still working on your account please.", "Thank you. Ma.", "My pleasure mister Pinky.", "good.", "hold on ma. while I finalise my check.", "No problem.", "The Username is actually correct ma.", "Bravo. good to hear that.", "At this juncture Miss Pinky It's either I help you with the password recovery from the system over here............or.", "Okay,...I am with you.", "Or I will help you generate the password reset link and you finish it yourself.", "uh-oh!", "Are you there ma?", "Yea...since I have you online. I would allow you help me recover the password from your system.", "All good ma. I will need you to answer the following questions in the process of password recovery.", "Okay.", "a second ma.", "um! oh okay.", "Can i have your home address ma.", "I will have to give you the old address right?", "It has to be the one you entered during registration ma.", "Okay, One harvey circle, Macomb, Illinois. three five three two five three.", "Okay. got it ma.", "good.", "Your phone number ma?", "five zero four two five one eight eight zero two.", "if i am not mistaken...you said five zero four two five one eight eight zero two.", "correct.", "Okaym.lastly the last four digits of your social security number.", "five three four one.", "Got it.", "Alright Ma.", "A moment ma.", "No problem. I am with you.", "Please hold on ma while I actualize the operation.", "-uh, okay.", "uh-oh! done ma... password recovered successfully.", "Oh! great one.", "Yes ma...the password is a, y, one, five, three, X, y, z.", "I am writing it down...a second please.", "Okay, Ma... take your time.", "Okay, i am reading it to you for confirmation. a, y, one, five, three, X, y, z.", "correct ma.", "good....yea.", "So....you will be able to login to your account with this password now...", "Alright.....thanks.", "Thereafter....you can now change it to a password of your choice.", "oh! good....Thanks very much for your time.", "You are always welcome Miss Pinky....As a loyal customer that you are, we are always at your service. is there any other thing I can help you with ma?", "uh-oh! as a matter of fact....now that I have you online....um!... none for now Kate.", "Okay ma... good to hear that and thanks for your patronage ma.", "You are welcome. Enjoy the rest of the day.", "and you too ma.", "Bye.", "Bye ma." ], "dialogue_acts": [ [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "ResetPassword" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_238_000", "insurance_238_001", "insurance_238_002", "insurance_238_003", "insurance_238_004", "insurance_238_005", "insurance_238_006", "insurance_238_007", "insurance_238_008", "insurance_238_009", "insurance_238_010", "insurance_238_011", "insurance_238_012", "insurance_238_013", "insurance_238_014", "insurance_238_015", "insurance_238_016", "insurance_238_017", "insurance_238_018", "insurance_238_019", "insurance_238_020", "insurance_238_021", "insurance_238_022", "insurance_238_023", "insurance_238_024", "insurance_238_025", "insurance_238_026", "insurance_238_027", "insurance_238_028", "insurance_238_029", "insurance_238_030", "insurance_238_031", "insurance_238_032", "insurance_238_033", "insurance_238_034", "insurance_238_035", "insurance_238_036", "insurance_238_037", "insurance_238_038", "insurance_238_039", "insurance_238_040", "insurance_238_041", "insurance_238_042", "insurance_238_043", "insurance_238_044", "insurance_238_045", "insurance_238_046", "insurance_238_047", "insurance_238_048", "insurance_238_049", "insurance_238_050", "insurance_238_051", "insurance_238_052", "insurance_238_053", "insurance_238_054", "insurance_238_055", "insurance_238_056", "insurance_238_057", "insurance_238_058", "insurance_238_059", "insurance_238_060", "insurance_238_061", "insurance_238_062", "insurance_238_063", "insurance_238_064", "insurance_238_065", "insurance_238_066", "insurance_238_067", "insurance_238_068", "insurance_238_069", "insurance_238_070", "insurance_238_071", "insurance_238_072", "insurance_238_073", "insurance_238_074", "insurance_238_075", "insurance_238_076", "insurance_238_077", "insurance_238_078", "insurance_238_079", "insurance_238_080", "insurance_238_081", "insurance_238_082", "insurance_238_083", "insurance_238_084", "insurance_238_085", "insurance_238_086", "insurance_238_087", "insurance_238_088", "insurance_238_089", "insurance_238_090", "insurance_238_091", "insurance_238_092", "insurance_238_093", "insurance_238_094", "insurance_238_095", "insurance_238_096", "insurance_238_097" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Good afternoon Rivertown Insurance, this is Cynthia speaking, how can I help you?", "Hi, I want to cancel my insurance plan.", "Okay, yes I can help you. may I get your first name and your last name please?", "sure.", "That's fine.", "one moment.", "That's no problem, I understand.", "let me have a glass of wine.", "take your time sir.", "Okay, you ready?", "Yes sir, go ahead.", "my name is Eric Jonathan.", "Thank you Eric Jonathan, just to confirm is jonanthan spelled J.o.n.a.n.t.h.a.n?", "No it is J.o.n.a.t.h.a.n.", "Got that Sir.", "Good.", "To cancel your plan could you provide me your policy number?", "give me a moment. let me look for it.", "Okay sir, take your time.", "Four four nine two five one one two one.", "Okay, let me repeat that back to you, Four four nine two five one one two?", "You missed a one.", "-oh one more time please.", "Four four nine two five one one two one.", "Okay, Jonathan I got it now.", "No problem .", "May I have your address?", "Sure. Cynthia.", "And your zip code?", "Twenty five ST. Nicholas Avenue, California.", "-oh very good. Okay, let me go ahead and update your address real quick, give me one second.", "sure.", "Thank you sir, your zip code sir?", "#huh, four two oh oh oh.", "For confirmation sir, Twenty five ST. Nicholas Avenue, California, four two oh oh oh.", "yeah, that's correct.", "Next we need is your birth day.", "sorry, I am not having birthday today.", "[Laughter], it is the of date of your birth sir, we need that information to verify your identity.", "okay I thought you were asking me to celebrate my birthday.", "No worries sir.", "Yep my date of birth is April sixteen, nineteen seventy four.", "April sixteen, nineteen seventy four, #huh just a moment please.", "Mhm.", "Alright. Before I proceed to cancel your plan, may I know the reason why you are cancelling?", "it is, it just I found another insurance company and it seems that their plan has better coverage and cheaper.", "Thank you for the info, sir. Would you mind telling is which company it is?", "Eh, can we just go ahead and cancel it? I.... don't have time to explain that much.", "just give me a minute. Okay, so after cancellation you won't be charged in the next billing period which starts June first this year.", "okay.", "Please #huh confirm the cancellation?", "Yes, I confirm to cancel it.", "That's no problem mister Jonathan.", "That's good.", "Alright. please hang on sir, I will proceed to cancel your plan in the system.", "Yeah, sure.", "Okay done. Your plan is now cancelled. is there anything I can help you with?", "Wow, really? #huh, that's a good bit lower than what I've been paying annually.", "That's good.", "That will be good for me right?", "Yes Sir.", "And your policy plan is so affordable compared to others i saw online?", "I think so Sir.", "Still checking through now.", "No problem, okay mister Jonathan I'm glad to hear we might be able to help you save some money.", "#huh you think so?", "Yes sir, it will. #huh.", "So do you think you could email me all the plans of your current policies if I give you my email address?", "Sure, I would be delightful to do that, lets go ahead sir.", "Okay, it is ericjonathansix at gmail dot com.", "Got it, very easy enough.", "Thank God I had made a shorter email address years ago. .", "for easy remembrance right?", "Very correct.", "awesome. Okay I've got that together for you and I will get it sent right over to you.", "Great.", "Consider it done. If you have any questions or need more information, you just call me or email me back at that address.", "#oh Okay, thats good.", "My pleasure, mister Jonathan. Anything for our loyal customers.is there anything else I could help you with today?", "As a matter of fact, while I've got you on the line.", "Yes sir?", "Could you tell me when my auto policy premium is due?", "Sure, that is no problem. one second.", "Sure, thanks for all your time and understanding.", "It's my pleasure. okay that would be October five I could attach a copy to the email as well, if you don't mind?", "Yeah sure, great.", "No problem, is there anything else I can help you with this afternoon?", "No ma'am, I think that covers it for now. I really appreciate all your help.", "Oh gosh, my pleasure mister Jonathan. If you have any further questions please do not draw back to relate it to me, okay?", "Awesome.", "Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!", "#mhm You do the same, thanks again.", "Thank you for your time.", "Today has been successful for me.", "Great.", "#whao, thanks.", "Bye.", "Thank you bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "CancelPlan" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_239_000", "insurance_239_001", "insurance_239_002", "insurance_239_003", "insurance_239_004", "insurance_239_005", "insurance_239_006", "insurance_239_007", "insurance_239_008", "insurance_239_009", "insurance_239_010", "insurance_239_011", "insurance_239_012", "insurance_239_013", "insurance_239_014", "insurance_239_015", "insurance_239_016", "insurance_239_017", "insurance_239_018", "insurance_239_019", "insurance_239_020", "insurance_239_021", "insurance_239_022", "insurance_239_023", "insurance_239_024", "insurance_239_025", "insurance_239_026", "insurance_239_027", "insurance_239_028", "insurance_239_029", "insurance_239_030", "insurance_239_031", "insurance_239_032", "insurance_239_033", "insurance_239_034", "insurance_239_035", "insurance_239_036", "insurance_239_037", "insurance_239_038", "insurance_239_039", "insurance_239_040", "insurance_239_041", "insurance_239_042", "insurance_239_043", "insurance_239_044", "insurance_239_045", "insurance_239_046", "insurance_239_047", "insurance_239_048", "insurance_239_049", "insurance_239_050", "insurance_239_051", "insurance_239_052", "insurance_239_053", "insurance_239_054", "insurance_239_055", "insurance_239_056", "insurance_239_057", "insurance_239_058", "insurance_239_059", "insurance_239_060", "insurance_239_061", "insurance_239_062", "insurance_239_063", "insurance_239_064", "insurance_239_065", "insurance_239_066", "insurance_239_067", "insurance_239_068", "insurance_239_069", "insurance_239_070", "insurance_239_071", "insurance_239_072", "insurance_239_073", "insurance_239_074", "insurance_239_075", "insurance_239_076", "insurance_239_077", "insurance_239_078", "insurance_239_079", "insurance_239_080", "insurance_239_081", "insurance_239_082", "insurance_239_083", "insurance_239_084", "insurance_239_085", "insurance_239_086", "insurance_239_087", "insurance_239_088", "insurance_239_089", "insurance_239_090", "insurance_239_091", "insurance_239_092", "insurance_239_093", "insurance_239_094", "insurance_239_095", "insurance_239_096" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Good afternoon Rivertown Insurance, this is Hana speaking, how can I help you?", "yes I subscribed to a policy with Rivertown and I think you could be of help to me to upgrade my current policy.", "Okay, yes I can help you with any update. could I first get your name also with your policy number please?", "Sure, yes, not a problem.", "That's fine, we can proceed from there sir.", "just let me drop my pad a moment please.", "That's no problem, I perfectly understand.", "having an online course to attend to.", "that great Sir.", "Okay, you ready?", "Yes sir, proceed.", "my name is Peter Lake.", "Okay, I can address you as that right?", "#yep, very correct sir.", "That's no problem mister Peter.", "Relax.", "Could you kindly help me with your policy number?", "#mhm I've got that right here with me, you ready?", "Yes sir.", "three seven three five two two eight nine nine.", "Okay, let me repeat that back to you, three seven three five two two eight nine nine?", "#oh very correct.", "-oh one more time please.", "three seven three five two two eight nine nine.", "Okay, thank you Mr.Peter. I got it.", "No problem .", "Okay, on your account sir.", "Sure, good.", "One second.", "Okay.", "#can I have access to the last four digit of your security number?", "sure.", "#yep, ready?", "Ready?", "#oh ready.", "Two three four one.", "Got that.", "Okay.", "Verified.", "I've had the same policy with your company for years and I will like to upgrade it.", "#whao#awesome.", "So how do I go about it sir?", "that's why am here to attend to your need.", "#whew, awesome.", "Let me pull that up for you.", "No problem, I was looking at your plans online and seeking for the best upgrade.", "We appreciate your business, so do you know which policy you would be interested in signing up for?", "sure one second. Sure I wrote it down, let me find it. Found it.", "Take your time.", "#yep here we go.", "Okay sir waiting?", "Okay, okay, I believe it is called home complete if I'm not mistaken.", "That's correct, great choice mister Peter.", "Seemed the best option for me.", "Yes sir, okay the annual premium for a home complete policy would be two thousand dollars per year.", "Okay.", "This policy includes our highest coverage and lowest deductibles, it's a great policy.", "Wow, really? #jeez that's a good bit lower than what I've been paying annually.", "That's great.", "So you mean the home complete that runs for two thousand dollars is far better than the home preferred I run?", "every plan is good, according to your ability sir.", "-oh, that's right anyway.", "Very correct sir.", "Okay.", "No problem, okay mister Peter, I'm glad to hear that sir.", "#mhm information is power.", "Yes sir, it is. #mhm.", "So do you think you could email me that quote if I give you my email address?", "Sure, I would be happy to do that, go ahead.", "Okay, it is peterlake at gmail dot com.", "Got it, so easy enough.", "I had always love a shorter email address .", "it save time for thinking as well.", "You are right.", "Good point. Okay I've got that together for you and I will get it sent right over to you.", "Great.", "Consider it done. If you have any questions or need more information, you just call me or email me back at that address.", "#oh Okay, that sounds great.", "My pleasure, mister Peter Anything for our loyal customers. Was there anything else I could help you with this morning?", "As a matter of fact, i really enjoyed my conversation with you.", "Thanks sir.", "Could you tell me when my home preferred policy premium is due?", "Sure, that is no problem. one second.", "Sure, thanks for all your help.", "It's my pleasure. okay that would be September second, I could attach a copy to the email as well, if you would like to have the details sir?", "Yeah sure, that will be great.", "No problem, is there anything else I can help you with?", "No sir., I think that covers it for now. I really appreciate all your help.", "Oh #whao, my pleasure mister Peter. If you have any further questions please do not hesitate to call, okay?", "Okay, awesome.", "Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!", "#mhm You do the same, thanks again.", "Thank you, bye-bye.", "Bye thanks.", "Thanks.", "You are welcome.", "Thanks." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "ChangePlan" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "GetQuote" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_240_000", "insurance_240_001", "insurance_240_002", "insurance_240_003", "insurance_240_004", "insurance_240_005", "insurance_240_006", "insurance_240_007", "insurance_240_008", "insurance_240_009", "insurance_240_010", "insurance_240_011", "insurance_240_012", "insurance_240_013", "insurance_240_014", "insurance_240_015", "insurance_240_016", "insurance_240_017", "insurance_240_018", "insurance_240_019", "insurance_240_020", "insurance_240_021", "insurance_240_022", "insurance_240_023", "insurance_240_024", "insurance_240_025", "insurance_240_026", "insurance_240_027", "insurance_240_028", "insurance_240_029", "insurance_240_030", "insurance_240_031", "insurance_240_032", "insurance_240_033", "insurance_240_034", "insurance_240_035", "insurance_240_036", "insurance_240_037", "insurance_240_038", "insurance_240_039", "insurance_240_040", "insurance_240_041", "insurance_240_042", "insurance_240_043", "insurance_240_044", "insurance_240_045", "insurance_240_046", "insurance_240_047", "insurance_240_048", "insurance_240_049", "insurance_240_050", "insurance_240_051", "insurance_240_052", "insurance_240_053", "insurance_240_054", "insurance_240_055", "insurance_240_056", "insurance_240_057", "insurance_240_058", "insurance_240_059", "insurance_240_060", "insurance_240_061", "insurance_240_062", "insurance_240_063", "insurance_240_064", "insurance_240_065", "insurance_240_066", "insurance_240_067", "insurance_240_068", "insurance_240_069", "insurance_240_070", "insurance_240_071", "insurance_240_072", "insurance_240_073", "insurance_240_074", "insurance_240_075", "insurance_240_076", "insurance_240_077", "insurance_240_078", "insurance_240_079", "insurance_240_080", "insurance_240_081", "insurance_240_082", "insurance_240_083", "insurance_240_084", "insurance_240_085", "insurance_240_086", "insurance_240_087", "insurance_240_088", "insurance_240_089", "insurance_240_090", "insurance_240_091", "insurance_240_092", "insurance_240_093", "insurance_240_094", "insurance_240_095", "insurance_240_096", "insurance_240_097" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Good afternoon Rivertown Insurance, this is Dickie speaking, how can I help you?", "Hello, I want to reset my online account password.", "Okay, yes I can help you. may I get your first name and your last name please?", "yep.", "That's good.", "one moment.", "That's no problem, I understand.", "let my glasses.", "take your time sir.", "Okay, you ready?", "Yes sir, go ahead.", "my name is White Barry.", "Thank you mister White Barry, just to confirm is spelled B.a.r.r.y?", "#oh that very correct.", "Okay Sir.", "That's fine.", "To reset your password could you provide me your policy number?", "just a minute. let me look for it.", "That's no problem.", "Three four two five one one two five six.", "Okay, let me repeat that back to you, Three four two five one two five six?", "You missed a one.", "-oh one more time please.", "Three four two five one one two five six.", "Okay, mister Barry i got it now.", ". No problem.", "Alright. Could I get your old password?", "Sure.", "Take your time.", "Twenty two four oh one two two.", "-oh very good. Okay, let me go ahead and update your old password quick, give me one second.", "sure.", "Okay. may I get the new password to reset your online account?", "#huh, just a moment.", "okay.", "yeah, the new code is five six four four right two nine.", "Alright. just for confirmation, five six four four right nine.", "sorry, you missed a two.", "#oh gosh let me repeat it five six four four right two nine.", "#huh that's correct.", "Please confirm the reset password?", "Yes, I confirm to reset my online account password.", "That's no problem mister Barry.", "That's great.", "Alright. Before I proceed to reset your password may I know the reason why you are resetting?", "it is, it just I found another user.", "Thank you for the info, sir. Would you mind telling is who the user is?", "Eh, can we just go ahead and reset the password? I.... don't have time to explain that much.", "just give me a minute.", "okay.", "Okay. Please hang on sir, I will proceed to reset your password in the system.", "yeah, sure.", "Okay done. Your password has been reset.", "Wow! really that's good.", ". Yeah.", "Yeah.", "Alright. is there anything I can help you with?", "#huh, I had a few questions about homeowner 's policy. You offer that right?", "#Oh Yes, we offer that policy.", "That's good.", "Okay, right so I've got an automobile policy with you now and I have decided to shop my home insurance.", "That's great news.", "I've had the same policy for years and it never hurts to look around once in awhile, right? .", "Still checking through now.", "No problem, okay mister Barry I'm glad to hear we might be able to help you save some money.", "#huh you think so?", "Yes sir, #huh.", "So do you think you could email me all the plans of your current policies if I give you my email address?", "Yep, I would be delightful to do that, lets go ahead sir.", "Okay, it is whitebarry at gmail dot com.", "Got it, very easy enough.", "Thank God I had made a shorter email address years ago. .", "for easy remembrance right?", "Very correct.", "awesome. Okay I've got that together for you and I will get it sent right over to you.", "Good.", "Consider it done. If you have any questions or need more information, you just call me or email me back at that address.", "#oh Okay, thats good.", "My pleasure, mister Barry. Anything for our loyal customers.is there anything else I could help you with today?", "As a matter of fact, while I've got you on the line.", "Yes sir?", "Could you tell me when my auto policy premium is due?", "Sure, that is no problem. just a second.", "Sure, thanks for all your time and understanding.", "It's my pleasure. okay that would be February seven, I could attach a copy to the email as well, if you don't mind?", "Yeah sure, great.", "No problem, is there anything else I can help you with this afternoon?", "No ma'am, I think that covers it for now. I really appreciate all your help.", "Oh gosh, my pleasure mister Barry. If you have any further questions please do not draw back to relate it to me, okay?", "Great.", "Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!", "#mhm You do the same, thanks again.", "Thank you for your time.", "Today has been wonderful for me.", "Awesome.", "#whao, thanks.", "Bye.", "Thank you bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "ResetPassword" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_241_000", "insurance_241_001", "insurance_241_002", "insurance_241_003", "insurance_241_004", "insurance_241_005", "insurance_241_006", "insurance_241_007", "insurance_241_008", "insurance_241_009", "insurance_241_010", "insurance_241_011", "insurance_241_012", "insurance_241_013", "insurance_241_014", "insurance_241_015", "insurance_241_016", "insurance_241_017", "insurance_241_018", "insurance_241_019", "insurance_241_020", "insurance_241_021", "insurance_241_022", "insurance_241_023", "insurance_241_024", "insurance_241_025", "insurance_241_026", "insurance_241_027", "insurance_241_028", "insurance_241_029", "insurance_241_030", "insurance_241_031", "insurance_241_032", "insurance_241_033", "insurance_241_034", "insurance_241_035", "insurance_241_036", "insurance_241_037", "insurance_241_038", "insurance_241_039", "insurance_241_040", "insurance_241_041", "insurance_241_042", "insurance_241_043", "insurance_241_044", "insurance_241_045", "insurance_241_046", "insurance_241_047", "insurance_241_048", "insurance_241_049", "insurance_241_050", "insurance_241_051", "insurance_241_052", "insurance_241_053", "insurance_241_054", "insurance_241_055", "insurance_241_056", "insurance_241_057", "insurance_241_058", "insurance_241_059", "insurance_241_060", "insurance_241_061", "insurance_241_062", "insurance_241_063", "insurance_241_064", "insurance_241_065", "insurance_241_066", "insurance_241_067", "insurance_241_068", "insurance_241_069", "insurance_241_070", "insurance_241_071", "insurance_241_072", "insurance_241_073", "insurance_241_074", "insurance_241_075", "insurance_241_076", "insurance_241_077", "insurance_241_078", "insurance_241_079", "insurance_241_080", "insurance_241_081", "insurance_241_082", "insurance_241_083", "insurance_241_084", "insurance_241_085", "insurance_241_086", "insurance_241_087", "insurance_241_088", "insurance_241_089", "insurance_241_090", "insurance_241_091", "insurance_241_092", "insurance_241_093", "insurance_241_094", "insurance_241_095", "insurance_241_096", "insurance_241_097", "insurance_241_098", "insurance_241_099", "insurance_241_100", "insurance_241_101", "insurance_241_102", "insurance_241_103" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Welcome to Rivertown Insurance, my name is Marco, how can I help you?", "yes I have an existing plans with Rivertown and I was wondering if you could help me cancel automatic billing on my account.", "Yes of course, I would be glad to help you with that ma.", "I would appreciate it.", "May I have your name and policy number ma?", "Sure, yes, I've got it right here.", "That's fine.", "one moment.", "That's no problem. Take your time.", "still on it pls.", "(laughter) it's okay.", "Okay, you ready?", "Yes sir, go ahead.", "my name is Jane Lewis.", "Can I address you as Miss or mister please?", "(laughter) Mrs.", "Okay mister Lewis, Is your fist name spelt J.a.n.e?", "Very good.", "#Most misspelled my name as J.a.n.n.e, but you got it rightly.", "No problem .", "Could you provide me with your policy number ma?", "#Yep I've got that right here, you ready?", "Yes Ma.", "Seven nine three four two five one two four.", "Okay, let me repeat that back to you, seven nine three four five one two four?", "You missed a two.", "-oh one more time please.", "seven nine three four two five one two four.", "Okay, I got it now.", "No problem .", "Okay, one last thing, could you please verify your mother's maiden name please?", "Sure.Andrew.", "And the last four digits of your social security number?", "Two seven two three.", "-oh very good.", "(laughter).", "Let me go ahead and process your request, give me one second.", "#huh, here with you.", "I'm on you account. Working on it.", "No problem. I'm with you.", "I can see you are currently on a basic home policy and petcare basic. Is that right?", "Thats right.", "Great.", "I enjoy my plan so well. The only issue I have is the automatic billing.", "We are sorry about that. I am presently working on it ma.", "Thanks.", "Few seconds please.", "No problem. I am with you.", "Going through your account I can see you subscribe for automatic billing.", "I never opt-in for that. Can I opt- out?", "yes Ma. I am working on that please.", "Alright. Thank you.", "Few seconds please.", "I am with you.", "your request has been processed. Waiting for confirmation.", "Oh wow.Thank you.", "Yes mister Lewis. Waiting for confirmation ma.", "Alright. I am patiently waiting.", "thanks for the patience.", "You welcome.", "Your automatic billing has been successfully removed.", "Wow, really?#huh.", "Yes Ma.", "Thanks for your time.", "My pleasure, anything for our amazing customers.", ".", "Is there any other thing I can help you with ma?", "Yes pls. can I know the active plans on my account.", "Few seconds please.", "Thank you.", "I am trying to get more information on your account.", "you have two active plans. Basic home policy and petcare basic.", "oh. Thanks.", "I can see your basic home policy will expire tomorrow.", "oh.really?", "Yes Ma. Waiting for confirmation ma.", "please kindly activate to enjoy our services. You can also do well by upgrading your homeowner policy to a highier one.", "oh! Do you mean I can upgrade my previous policy or I will register a new one.", "Ma, you can easily upgrade your previous policy to a new money.", "Wow, really?#huh.", "yes ma.", "I think I am in for that.", "can I have your email, so that I can send you more information anout our services.", "uh-huh that is thoughtful of you. Thank you.", "My pleasure. I am here to give you the best services.", "I appreciate.", "may I have your email address please?", "sure.James. Few seconds please I just got a new email address.", "Yes Ma.", "I need to get my business card.", "no problem take your time.", "sorry for the break. I have it here. janelewis at yahoo dot com.", "trying to sent the information immediately.", "Yeah I got it.", "Alright. Ma.", "Thank you for your time.", "you welcome ma. Is there anything I can help you with?", "#mhm I'm okay Thank you.", "Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!", "-hun you too.", "Awesome.", "thank you.", "Bye.", "Thank you bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "CancelAutomaticBilling" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

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Okay, let me go ahead and update your last name real quick, give me one second.", "sure.", "One second sir on the account.", "#huh, here with you.", "Not a problem, I have that updated it with our current database right away. What else could I help you with today if you don't mind?", "yeah, I had a few questions about a universal life insurance policy. You offer that right?", "Yes sir, we do.", "Okay, right so I've got an automobile policy with you now and I have decided to shop a universal life insurance.", "That's great news.", "I've had the same policy for years and it never hurts to look around once in awhile, right? .", "Thats right. .", "Shake things up a bit.", "Yes sir. .", ".", "Let me draft that up for you.", "No problem, I was looking at your plans online and thought it would be great to have it all in one place.", "We really appreciate your business, so do you know which policy you would be interested in quoting?", "sure one second. Shoot I wrote it down, let me find it. Found it.", "Take your time.", "Nowaday very slow these days. .", "I completely understand, believe me.", "Okay, okay, I believe it is called home complete if I'm not mistaken.", "That's correct, yep, you got it mister Shaw.", "Seemed the best option for me for now.", "Yes sir, okay the annual premium for a universal life insurance policy would be one t thousand two hundred dollars per year.", "Good.", "This policy includes our highest coverage and that comes with lowest deductibles, it's a great policy.", "Wow, really? #huh, that's a good bit lower than what I've been paying annually.", "That's good.", "That will be good for me right?", "Yes Sir.", "And your policy plan is so affordable compared to others i saw online?", "I think so Sir.", "Still checking through now.", "No problem, okay mister Shaw I'm glad to hear we might be able to help you save some money.", "#huh you think so?", "Yes sir, it will. #huh.", "So do you think you could email me all the plans of your current policies if I give you my email address?", "Sure, I would be delightful to do that, lets go ahead sir.", "Okay, it is shawwesley at gmail dot com.", "Got it, very easy enough.", "Thank God I had made a shorter email address years ago. .", "for easy remembrance right?", "Very correct.", "awesome. Okay I've got that together for you and I will get it sent right over to you.", "Great.", "Consider it done. If you have any questions or need more information, you just call me or email me back at that address.", "#oh Okay, thats good.", "My pleasure, mister Shaw. Anything for our loyal customers.is there anything else I could help you with today?", "As a matter of fact, while I've got you on the line.", "Yes sir?", "Could you tell me when my auto policy premium is due?", "Sure, that is no problem. one second.", "Sure, thanks for all your time and understanding.", "It's my pleasure. okay that would be January third, I could attach a copy to the email as well, if you don't mind?", "Yeah sure, great.", "No problem, is there anything else I can help you with this afternoon?", "No ma'am, I think that covers it for now. I really appreciate all your help.", "Oh gosh, my pleasure mister Shaw. If you have any further questions please do not draw back to relate it to me, okay?", "Awesome.", "Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!", "#mhm You do the same, thanks again.", "Thank you for your time.", "Today has been successful for me.", "Awesome.", "#whao, thanks.", "Bye.", "Thank you bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "EnrollInPlan" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_243_000", "insurance_243_001", "insurance_243_002", "insurance_243_003", "insurance_243_004", "insurance_243_005", "insurance_243_006", "insurance_243_007", "insurance_243_008", "insurance_243_009", "insurance_243_010", "insurance_243_011", "insurance_243_012", "insurance_243_013", "insurance_243_014", "insurance_243_015", "insurance_243_016", "insurance_243_017", "insurance_243_018", "insurance_243_019", "insurance_243_020", "insurance_243_021", "insurance_243_022", "insurance_243_023", "insurance_243_024", "insurance_243_025", "insurance_243_026", "insurance_243_027", "insurance_243_028", "insurance_243_029", "insurance_243_030", "insurance_243_031", "insurance_243_032", "insurance_243_033", "insurance_243_034", "insurance_243_035", "insurance_243_036", "insurance_243_037", "insurance_243_038", "insurance_243_039", "insurance_243_040", "insurance_243_041", "insurance_243_042", "insurance_243_043", "insurance_243_044", "insurance_243_045", "insurance_243_046", "insurance_243_047", "insurance_243_048", "insurance_243_049", "insurance_243_050", "insurance_243_051", "insurance_243_052", "insurance_243_053", "insurance_243_054", "insurance_243_055", "insurance_243_056", "insurance_243_057", "insurance_243_058", "insurance_243_059", "insurance_243_060", "insurance_243_061", "insurance_243_062", "insurance_243_063", "insurance_243_064", "insurance_243_065", "insurance_243_066", "insurance_243_067", "insurance_243_068", "insurance_243_069", "insurance_243_070", "insurance_243_071", "insurance_243_072", "insurance_243_073", "insurance_243_074", "insurance_243_075", "insurance_243_076", "insurance_243_077", "insurance_243_078", "insurance_243_079", "insurance_243_080", "insurance_243_081", "insurance_243_082", "insurance_243_083", "insurance_243_084", "insurance_243_085", "insurance_243_086", "insurance_243_087", "insurance_243_088", "insurance_243_089", "insurance_243_090", "insurance_243_091", "insurance_243_092", "insurance_243_093", "insurance_243_094", "insurance_243_095", "insurance_243_096", "insurance_243_097" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Good morningRivertown Insurance, this is Ashley speaking, how can i be of assist you?", "I subscribed to a policy with Rivertown and I think you are in a position to help me reset my password?", "#oh, yes I can be of help to you on any update. first I would like you to give me your full name also with your policy number please?", "#oh sure, I've got it with me here.", "That's perfect, we can proceed right?", "a minute please.", "It okay.", "#would you mind, i did like to roundoff a chat with my laundry man in order to delivere my cloth.", "i really wouldn't mind.", "Okay, may we proceed now?", "Sure please, go on.", "my name is Don Da-valley.", "Alright mister Da-valley If am correct?", "#Um, sure you are.", "That's okay sir.", "-uh that's fine.", "Could you help me with your policy number please?", "#mhm yeah, right away.", "That's perfect.", "let me call it out for you one six four three six one four two.", "Alright, i will like to repeat that to you again, one six four three six one two four two?", "perfectly correct.", "repeat it once more please.", "one six four three six one two four one.", "Alright, thank you mister Da-valley, hold on sir I am on your account.", "not a problem.", "One last thing, could you please verify your childhood girlfriend name for me please?", "Not a problem, Tanda.", "One last thing please, can you send me the last four digits of your social security number?", "one two three four.", "#whao, that's great.", "awesome.", "that's great.", "Yeah, sure.", "Not to bother, I have that updated for you. What other services of mine would you be needing?", "#Oh yeah, I need to reset my password?", "That's very possible sir.", "Can i get your email please?", "That's wouldn't be a problem.", "Can we proceed?", "sure.", "i would like to get my glasses please give me a second.", "you can take your time sir.", "#are we good to go now?", "#sure please.", "#yep it's dondavalley at yahoo dot com.", "Got it right.", "Awesome.", "I did like to confirm it one more time please?", "no problem.", "[Laughter] dondavalley at yahoo dot com.", "Got it right.", "I would send your verification code to your email.", "I will really love that.", "I'm right on it just a second please.", "Do take your time please.", "I got it.", "could you please check your email to verify the code?", "#It just came in now.", "What should i do with that?", "Click to verify the account.", "Right on it.", "take your time please.", "verified.", "Go to change my password.", "#mhm finding it difficult to see.", "it's right at the top corner.", "#yep just saw it now.", "Use a default password of eight nine two one.", "On it please.", "Settled.", "One more thing, you have to set a new password for it.", "I will do that straight away.", "You kindly make it simple so you don't have a hard time remembering.", "#yeah, you're totally right.", "#yep always right.", "please login in to your account with your username and new password.", "#sure please.", "My pleasure, mister Da-valley your password is rectified now sir.", "Frankly speaking, I had a good time conversion with you.", "It a pleasure sir.", "Awesome.", "Awesome it is.", "mister Da-valley is there anything else you would like me to assist you with?", "Thanks a lot but none sir.", "I'm still going through my account now.", "Please take your time, is there anything else I can help you with from the account?", "No ma'am, I think that will be all for now. Thanks for your time.", "Don't mention, it my ultimate pleasure mister Da-valley. If you have any further questions please don't hesitate to call me alright?", "Okay, i sure will.", "Thank you for being a valued customer of Rivertown Insurance. Do enjoy the rest of your day!", "#Waow, you made my day ma'am.", "it our duty to serve you better.", "Thanks.", "Thank you sir.", "Bye bye.", "Bye.", "Bye Mr." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "ResetPassword" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

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You offer that right?", "Yes sir, we do.", "Okay, right so I've got an basic auto policy with you now and I have decided to upgrade it an advance insurance package.", "That's great news.", "I've had the same policy for years and it never hurts to look around once in awhile, right? .", "Thats right. .", "Need clarity.", "Yes sir. .", ".", "Let me get it detailed for you.", "No problem, I was looking at your plans online and thought it would be great to have it all in one place.", "We appreciate your business, so do you know which policy you would be interested in checking?", "so sure, you will help me upgrade it from your side?", "-oh, your service is our delight.", "not to organized in the Morning thou, I even fogot my office key at home. .", "I completely understand, believe me.", "Okay, okay, I know am on petcare basic if I'm not mistaken.", "That's correct, great choice Miss Clara.and so far you want to upgrade it from here.", "Seemed the best option for me.", "Yes sir, okay the annual premium for a complete auto policy is be two thousand dollars per year.and also our pet care is namely petcare package for five hundred dollars and pet care preferred for one thousand dollars.", "Okay.", "This policy includes our highest coverage and lowest deductibles, it's a great policy.", "Wow, really? #mhm that's a good bit lower than what I've been paying annually, I will like to go with petcare preferred.", "That's great.", "#yep, how do go from here.", "I'm right there with you. .", "Awesome .", "here to help you out.", "Is there a way I can have access to your policies?", "#Uh -oh there is a way around it.", "#Whao, interesting.", "I will kindly request for your email?", "So with that I have access to the strategies?", "Sure, I would be happy to do that for you, proceed.", "Okay, it is jordanclara at yahoo dot com.", "Got it, easy enough.", "I just wish I had made a shorter email address years ago. .", "yours is still very good and short?", "you finally made me like my email.", "Good point. Okay I've got that together for you and I will get it sent right over to you.", "Great.", "Consider it done. If you have any questions or need more information, you just call me or email me back at that address.", "#oh Okay, that sounds awesome.", "My pleasure, Miss Clara Anything for our loyal customers. Was there anything else I could help you with this morning?", "As a matter of fact, you have made my day.", "#whew, happy to hear that.", "Could you tell me when my petcare basic policy premium is due?", "Sure, that is no problem. one second.", "Sure, thanks for all your help.", "It's my pleasure. okay that would be second of February, I could attach a copy to the email as well, if you would like?", "Yeah sure, that true i remembered that day, I enroll for a course then.", "Beautiful Ma, is there anything else I can help you with this morning?", "No ma'ma, I think that covers it for now.", "Thats great.", "Thanks for you do today.", "Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!", "#whew, thanks for putting me through.", "We are always here to serve you better sir.", "Thank you, Bye.", "Bye Bye.", "Thank you." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "ChangePlan" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_245_000", "insurance_245_001", "insurance_245_002", "insurance_245_003", "insurance_245_004", "insurance_245_005", "insurance_245_006", "insurance_245_007", "insurance_245_008", "insurance_245_009", "insurance_245_010", "insurance_245_011", "insurance_245_012", "insurance_245_013", "insurance_245_014", "insurance_245_015", "insurance_245_016", "insurance_245_017", "insurance_245_018", "insurance_245_019", "insurance_245_020", "insurance_245_021", "insurance_245_022", "insurance_245_023", "insurance_245_024", "insurance_245_025", "insurance_245_026", "insurance_245_027", "insurance_245_028", "insurance_245_029", "insurance_245_030", "insurance_245_031", "insurance_245_032", "insurance_245_033", "insurance_245_034", "insurance_245_035", "insurance_245_036", "insurance_245_037", "insurance_245_038", "insurance_245_039", "insurance_245_040", "insurance_245_041", "insurance_245_042", "insurance_245_043", "insurance_245_044", "insurance_245_045", "insurance_245_046", "insurance_245_047", "insurance_245_048", "insurance_245_049", "insurance_245_050", "insurance_245_051", "insurance_245_052", "insurance_245_053", "insurance_245_054", "insurance_245_055", "insurance_245_056", "insurance_245_057", "insurance_245_058", "insurance_245_059", "insurance_245_060", "insurance_245_061", "insurance_245_062", "insurance_245_063", "insurance_245_064", "insurance_245_065", "insurance_245_066", "insurance_245_067", "insurance_245_068", "insurance_245_069", "insurance_245_070", "insurance_245_071", "insurance_245_072", "insurance_245_073", "insurance_245_074", "insurance_245_075", "insurance_245_076", "insurance_245_077", "insurance_245_078", "insurance_245_079", "insurance_245_080", "insurance_245_081", "insurance_245_082", "insurance_245_083", "insurance_245_084", "insurance_245_085", "insurance_245_086", "insurance_245_087", "insurance_245_088", "insurance_245_089", "insurance_245_090", "insurance_245_091", "insurance_245_092", "insurance_245_093", "insurance_245_094", "insurance_245_095" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Good afternoon Rivertown Insurance, this is Brown speaking, how can I help you?", "yes I subscribed to a policy with Rivertown and I think you could help me verify the expiring date of my current policy.", "Okay, yes I can help you with any update. could I first get your name also with your policy number please?", "Sure, yes, I've got it.", "That's fine.", "just let me get to sit comfortably one moment.", "That's no problem, I perfectly understand.", "age is not by our time.", "that what consistent growth can bring to us.", "Okay, you ready?", "Yes sir, proceed.", "my name is James Jude.", "Okay mister Jude?", "you got it right.", "That's no problem mister Jude.", "Take your time.", "Could you help provide your with your policy number?", "#huh, I've got that right here with me, you ready?", "Yes ma.", "Two eight three three three two three eight one.", "Okay, let me repeat that back to you, two eight three three three two three eight one?", "#yep, correct.", "On it.", "That's awesome.", "Miss Vera right in your account.", "No problem .", "Okay, one last thing, could you please verify your mother's maiden name for me please?", "Sure, Lake.", "And the last four digits of your social security number?", "Two six two eight.", "One second.", "sure.", "Just to verify, you said your full name is James Jude?", "That's correct.", "On it.", "yeah, I had a few questions about a homeowner's policy. You offer that right?", "Yes sir, we do.", "Okay, right so I've got an automobile policy with you and I want d date for the renewal.", "That's awesome.", "I've had the same policy for years and it never hurts to look around once in awhile, right? .", "Thats right. .", "Shake things up a bit.", "Yes sir. .", ".", "Hold on, on it sir.", "I subscribed to your complete auto?", "-oh, clearly stated here.", "sure I once wrote it down, but could not find it.", "That's is not a problem sir.", "Forget things so early now imagine?", "I completely understand, believe me.", "Okay, okay, it's a complete auto which runs for two thousand dollars per year.", "That's great sir.", "Seemed the best option for me.", "Yes sir, okay the annual premium for that particular amount.", "Okay.", "This policy includes our highest coverage and lowest deductibles, it's a great policy.", "Wow, really? #jeez that's a good bit lower than what I've been paying annually.", "That's great.", "I should've shopped around years ago but I have a tendancy to let time get away from me.", "I'm right there with you. .", "The older you get the quicker time passes they say. Whoever they are. .", ".", "I got you off track, sorry about that, go ahead. .", "No problem, okay Miss Vera I'm glad to hear we might be able to help you save some money.", "#mhm every little bit helps these days.", "Yes sir, it does. #mhm.", "So do you think you could email me that quote if I give you my email address?", "Sure, I would be happy to do that, go ahead.", "Okay, it is jamesjude at gmail dot com.", "Got it, so easy enough.", "Awesome.", "easy one to remember?", "Yes of course.", "Good point. Okay I've got that together for you and I will get it sent right over to you.", "Great.", "Consider it done. If you have any questions or need more information, you just call me or email me back at that address.", "#oh Okay, that sounds great.", "My pleasure, mister Jude. Anything for our loyal customers. Was there anything else I could help you with today?", "As a matter of fact, while I've got you on the line for many minutes now.", "That's not a problem sir.", "Could you tell me when my auto policy premium is due?", "Sure, that is no problem. one second.", "Sure, thanks for all your help.", "It's my pleasure. okay that would be September second, I could attach a copy to the email as well?", "Yeah sure, great.", "No problem, is there anything else I can help you with this afternoon?", "No ma'am, I think that covers it for now. I really appreciate all your help.", "I Believed I have been able to do justice to your request sir?", "Yes, you did.", "Thank you for being a valued customer of Rivertown Insurance.", "#whao I really appreciate you time.", "Thank you.", "Thank you bye.", "Bye bye mister Jude.", "Thanks so much." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "GetQuote" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_246_000", "insurance_246_001", "insurance_246_002", "insurance_246_003", "insurance_246_004", "insurance_246_005", "insurance_246_006", "insurance_246_007", "insurance_246_008", "insurance_246_009", "insurance_246_010", "insurance_246_011", "insurance_246_012", "insurance_246_013", "insurance_246_014", "insurance_246_015", "insurance_246_016", "insurance_246_017", "insurance_246_018", "insurance_246_019", "insurance_246_020", "insurance_246_021", "insurance_246_022", "insurance_246_023", "insurance_246_024", "insurance_246_025", "insurance_246_026", "insurance_246_027", "insurance_246_028", "insurance_246_029", "insurance_246_030", "insurance_246_031", "insurance_246_032", "insurance_246_033", "insurance_246_034", "insurance_246_035", "insurance_246_036", "insurance_246_037", "insurance_246_038", "insurance_246_039", "insurance_246_040", "insurance_246_041", "insurance_246_042", "insurance_246_043", "insurance_246_044", "insurance_246_045", "insurance_246_046", "insurance_246_047", "insurance_246_048", "insurance_246_049", "insurance_246_050", "insurance_246_051", "insurance_246_052", "insurance_246_053", "insurance_246_054", "insurance_246_055", "insurance_246_056" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Thank you for calling Rivertown Insurance. This is Dan. How may I help you?", "#Uh, yes. I want to add my son to my auto insurance plan.", "No problem, sir. Do you have your account number handy?", "Yes. It's seven four seven nine, no I'm sorry seven three four.", "#Um I believe you're looking at the wrong, I mean, I think that's your policy number. Your account number starts with an m.", "I'm not seeing that. Are you sure it starts with an m?", "Yes, sir. Since I think you're looking at the policy, do you see a number in the bottom left corner?", "Oh, yeah. M eight four two one six.", "Perfect. And you're George Adkins?", "Yes.", "Could you please verify your full address for me, address, city and state?", "Eight four two Lily Lane, West Mulberry, New York.", "Thank you. So mister Adkins, you're looking to add a dependent to your auto plan. How old is your son?", "Uh, he's sixteen, no, seventeen.", "His name?", "Joshua.", "Joshua Adkins. Does he have a middle name or initial?", "L as in Larry.", "And his date of birth?", "August seventh two thousand four.", "So, he'll be eighteen this year in August?", "Right.", "Is he a student?", "Yes he starts university in the fall.", "Great! Congratulations!", "Yes, he's a good kid. He's going to major in engineering.", "Then he's smart, too.", "Four point oh average and graduated with honors.", "That's good to know. He'll qualify for our good student discount.", "Good student discount? Uh, what's a good student discount get me?", "As long as he maintains a three point oh average and you provide proof of grades each semester, we lower your premium by fifteen percent.", "Oh, I didn't know that. Are there other discounts available?", "If he took a driver's education course or defensive driving class, he might qualify for a discount. Oh, and if he has his own vehicle and you'll be adding that to the policy, of course you'll qualify for our multi-vehicle discount.", "No. I'll just be adding him as an additional driver of my car right now.", "No problem. If or when he gets his own car, we can add it to your plan and get you that discount. Well, as long as he's living with you?", "Cool. He'll be living at home for now.", "Great. Even if he goes away to college, your agent can let you know if he can stay on your policy or will need one of his own.", "So, what do you need from me to add him?", "I have the basic information. We'll just need a copy of his driver's license, and, like I said, to get the good student discount, we'll need a copy of his report card or transcript.", "Do I have to take that to my agent?", "You can do that, or you can scan it and email it.", "Oh, good. Because we're getting ready to go on vacation and I really don't have time to stop by.", "I hope you're going someplace exciting. Or maybe you'd prefer relaxing to exciting.", "A little of both.", "Let me give you my email address and you can send it directly to me. I'll make sure it gets processed today.", "Oh, thank you.", "No problem. My email is Dan dot Jones at Mercury dot com. And if you'll just put your name or account number in the subject line, that will help me out.", "Okay. I'll get that to you as soon as I hang up.", "One last thing, I forgot to ask you. Does your son have any health issues?", "No. Perfect health. He was on the track team.", "Excellent! So I'll add a note that he is healthy and doesn't have any history of illness. So, that's it. We're good to go.", "And then I'll get confirmation of his addition and any change to my premium?", "Yes, sir. I'll include that information in my return email. We can just add that to your monthly billing and we'll pro-rate it for this month.", "Good deal.", "If there are no other questions, I hope you have a great vacation and thank you for being a valued Mercury customer.", "No other questions from me. Thanks for your help, Dan.", "Any time, mister Adkins. Take care." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "AddDependent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_247_000", "insurance_247_001", "insurance_247_002", "insurance_247_003", "insurance_247_004", "insurance_247_005", "insurance_247_006", "insurance_247_007", "insurance_247_008", "insurance_247_009", "insurance_247_010", "insurance_247_011", "insurance_247_012", "insurance_247_013", "insurance_247_014", "insurance_247_015", "insurance_247_016", "insurance_247_017", "insurance_247_018", "insurance_247_019", "insurance_247_020", "insurance_247_021", "insurance_247_022", "insurance_247_023", "insurance_247_024", "insurance_247_025", "insurance_247_026", "insurance_247_027", "insurance_247_028", "insurance_247_029", "insurance_247_030", "insurance_247_031", "insurance_247_032", "insurance_247_033", "insurance_247_034", "insurance_247_035", "insurance_247_036", "insurance_247_037", "insurance_247_038", "insurance_247_039", "insurance_247_040", "insurance_247_041", "insurance_247_042", "insurance_247_043", "insurance_247_044", "insurance_247_045", "insurance_247_046", "insurance_247_047", "insurance_247_048", "insurance_247_049", "insurance_247_050", "insurance_247_051", "insurance_247_052", "insurance_247_053", "insurance_247_054", "insurance_247_055", "insurance_247_056", "insurance_247_057", "insurance_247_058", "insurance_247_059", "insurance_247_060", "insurance_247_061", "insurance_247_062", "insurance_247_063", "insurance_247_064", "insurance_247_065", "insurance_247_066", "insurance_247_067", "insurance_247_068", "insurance_247_069", "insurance_247_070", "insurance_247_071", "insurance_247_072", "insurance_247_073", "insurance_247_074", "insurance_247_075", "insurance_247_076", "insurance_247_077", "insurance_247_078", "insurance_247_079", "insurance_247_080", "insurance_247_081", "insurance_247_082", "insurance_247_083", "insurance_247_084", "insurance_247_085", "insurance_247_086", "insurance_247_087", "insurance_247_088", "insurance_247_089", "insurance_247_090", "insurance_247_091", "insurance_247_092", "insurance_247_093", "insurance_247_094", "insurance_247_095" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Good afternoon Rivertown Insurance, this is Lizzy speaking, how can I help you?", "yes I subscribed to a policy with Rivertown and I think you could be of help to me make some changes on my name.", "Okay, yes I can help you with any update. could I first get your name also with your policy number please?", "Sure, yes, I've got it here one second.", "That's fine.", "just let me get my self ready.", "That's no problem, take your time.", "Getting my document ready.", "You have your time sir.", "Okay, you ready?", "Yes sir, proceed.", "my name is Osteen stone.", "Okay mister Stone, I don't mind you spelling your first?", "S.t.o.n e. I think it is misspelled on my account as s.t.o n.n.e.", "That's no problem mister Stone, I will be glad to correct that for you just give me few seconds to check your account.", "Relax.", "Could you please help me with your policy number?", "Right here.", "Yes sir.", "Three seven three five two two eight nine two.", "Okay, let me repeat that back you three seven three five two two eight nine.", "You missed a two.", "-oh one more time please.", "three seven three five two two eight nine two.", "Okay, thank you mister Stone. I got it that time, sorry about that.", "No problem .", "Okay, one last thing, could you please verify your mother's maiden name for me please?", "Sure.", "And the last four digits of your social security number?", "Six one seven eight.", "-huh pretty good. Okay, let me go ahead and update your last name real quick, give me three second.", "sure.", "Just to verify, you said it should be O.s.t.e.e.n?", "That's correct.", "Not a problem, I have that updated for you. What else could I help you with today?", "yeah, I had a few questions about a homeowner's policy. You offer that right?", "Yes sir, we do.", "Okay, right so I've got an automobile policy with you now and I have decided to shop my home insurance.", "That's awesome.", "I've had the same policy for years and it never hurts to look around once in awhile, right? .", "Thats right. .", "Laughter.", "Yes sir.", ".", "Let me pull that up for you.", "No problem, I was looking at your plans online and thought it would be great to have it all in one place.", "We appreciate your business, so do you know which policy you would be interested in signing up for?", "sure one second. Sure I wrote it down, let me find it. Found it.", "Take your time.", "Slow as molasses these days. .", "I completely understand, believe me.", "Okay, okay, I believe it is called home complete if I'm not mistaken.", "That's correct, great choice Mr.Stone.", "Seemed the best option for me.", "Yes sir, okay the annual premium for a home complete policy would be two thousand dollars per year.", "Okay.", "This policy includes our highest coverage and lowest deductibles, it's a great policy.", "Wow, really? #jeez that's a good bit lower than what I've been paying annually.", "That's great.", "I should've shopped around years ago but I have a tendancy to let time get away from me.", "I'm right there with you. .", "The older you get the quicker time passes they say. Whoever they are. .", ".", "I got you off track, sorry about that, go ahead. .", "No problem, okay mister Stone I'm glad to hear we might be able to help you save some money.", "#mhm every little bit helps these days.", "Yes sir, it does. #mhm.", "So do you think you could email me that quote if I give you my email address?", "Sure, I would be happy to do that, go ahead.", "Okay, it is osteenstone at gmail dot com.", "Got it, so easy enough.", "I just wish I had made a shorter email address years ago. .", "We all make that same mistake, don't we?", "You live, to learn everyday, I guess.", "Good point. Okay I've got that together for you and I will get it sent right over to you.", "Great.", "Consider it done. If you have any questions or need more information, you just call me or email me back at that address.", "#oh Okay, that sounds great.", "My pleasure, Mr.stone. Anything for our loyal customers. Was there anything else I could help you with today?", "As a matter of fact, while I've got you on the line.", "Yes sir?", "Could you tell me when my auto policy premium is due?", "Sure, that is no problem. one second.", "Sure, thanks for all your help.", "It's my pleasure. okay that would be July first, I could attach a copy to the email as well, if you would like?", "Yeah sure, great.", "No problem, is there anything else I can help you with this afternoon?", "No ma'am, I think that covers it for now. I really appreciate all your help.", "Oh gosh, my pleasure Mr.Stone If you have any further questions please do not hesitate to call, okay?", "Okay, awesome.", "Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!", "#mhm You do the same, thanks again.", "Thank you, bye-bye.", "Bye.", "Thanks.", "You are welcome." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "EnrollInPlan" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "GetQuote" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_248_000", "insurance_248_001", "insurance_248_002", "insurance_248_003", "insurance_248_004", "insurance_248_005", "insurance_248_006", "insurance_248_007", "insurance_248_008", "insurance_248_009", "insurance_248_010", "insurance_248_011", "insurance_248_012", "insurance_248_013", "insurance_248_014", "insurance_248_015", "insurance_248_016", "insurance_248_017", "insurance_248_018", "insurance_248_019", "insurance_248_020", "insurance_248_021", "insurance_248_022", "insurance_248_023", "insurance_248_024", "insurance_248_025", "insurance_248_026", "insurance_248_027", "insurance_248_028", "insurance_248_029", "insurance_248_030", "insurance_248_031", "insurance_248_032", "insurance_248_033", "insurance_248_034", "insurance_248_035", "insurance_248_036", "insurance_248_037", "insurance_248_038", "insurance_248_039", "insurance_248_040", "insurance_248_041", "insurance_248_042", "insurance_248_043", "insurance_248_044", "insurance_248_045", "insurance_248_046", "insurance_248_047", "insurance_248_048", "insurance_248_049", "insurance_248_050", "insurance_248_051", "insurance_248_052", "insurance_248_053", "insurance_248_054", "insurance_248_055", "insurance_248_056", "insurance_248_057", "insurance_248_058", "insurance_248_059", "insurance_248_060", "insurance_248_061", "insurance_248_062", "insurance_248_063", "insurance_248_064", "insurance_248_065", "insurance_248_066", "insurance_248_067", "insurance_248_068", "insurance_248_069", "insurance_248_070", "insurance_248_071", "insurance_248_072", "insurance_248_073", "insurance_248_074", "insurance_248_075", "insurance_248_076", "insurance_248_077", "insurance_248_078", "insurance_248_079", "insurance_248_080", "insurance_248_081", "insurance_248_082", "insurance_248_083", "insurance_248_084", "insurance_248_085", "insurance_248_086", "insurance_248_087", "insurance_248_088", "insurance_248_089", "insurance_248_090", "insurance_248_091", "insurance_248_092", "insurance_248_093", "insurance_248_094", "insurance_248_095", "insurance_248_096", "insurance_248_097" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Good afternoon Rivertown Insurance, this is Alonzo speaking, how can I be of service to you?", "yeah I subscribed to a policy with Rivertown and I think you could be of great assistance in helping me to reset my password?", "Sure, yes I can help you with any update. first could you get me your full name also with your policy number please?", "#Oh sure, I've got it right here with me.", "#whaow nice, we can proceed from there.", "Just a moment.", "Sure, take your time miss.", "#let me roundoff a conversation with my laundry guy in order to delivere my cloth.", "#oh, sure you can take your time.", "Perfect, you ready?", "Sure ready miss, go on.", "my name is Michelle moris.", "Okay Miss Moris If am not mistaken?", "#Um, it's okay.", "That's no problem miss.", "Could you help me with your policy number?", "#mhm, i have it right here.", "#mhm I've got that right here.", "Beautiful.", "Let me call it for you two six four one six six three nine one.", "Okay, let me repeat that back to you, two six four one six six three nine one?", "Correct.", "One more time please.", "two six four one six six three nine one.", "Okay, thank you Miss Moris, hold on am on your account.", "its fine.", "Okay, one last thing, could you please verify your pet name for me please?", "#Oh, yes Rubby.", "One last thing please, the last six digits of your social security number?", "seven five five three eight four.", "#oh, that's awesome.", "yeah.", "Very good miss.", "Beautiful.", "Not a problem, I have that updated for you. What else shouId i help you with?", "yeah, I will like to reset my password?", "Very possible miss.", "Can I have your email please?", "That's wouldn't be an issue.", "Do you mind if we proceed?", "Not at all.", "let me get my glasses.", "Take your time miss.", "#here we go.", "#Ok.", "#yep it's michellemoris at yahoo dot com.", "Got it right.", "Okay.", "I would like to confirm it one more time.", "that's okay, here we go.", "Michelle moris at yahoo dot com.", "Got it.", "I will send your verification code to your email.", "I will appreciate that a lot.", "I am on it just a second.", "Alright.", "I'm good.", "You should have the verification code on your email now, please check.", "#yeah it just came in now.", "What should I do with that?", "click to verify the account.", "Done.", "Great!", "Verified.", "Go to change my password.", "#mhm finding it difficult to see on the account.", "#mhm it's right at the top right corner.", "It just got in now.", "Use a default password of two two four two.", "done already miss.", "Done that.", "Set a new password for it.", "Okay doing that right away.", "kindly simplify it so you can remember.", "Okay, doing that.", "Great.", "Kindly login into your account with your username and new password.", "#oh Okay.", "My pleasure, Miss Moris your password is rectified now ma'am.", "To be honest, I enjoyed my conversion with you.", "Awesome.", "Great.", "thanks.", "Miss Moris is there anything I can help you with?", "Not at all miss.", "Checking through my account now.", "No problem, is there anything else I can help you with from the account?", "No miss, I think that covers it for now. I really appreciate all your help.", "Oh, my pleasure miss Moris If you have any further questions please do not hesitate to call, okay?", "Okay, awesome.", "Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your evening!", "#mhm, you have made my day today miss.", "#whew, that is the reason we are here to serve you better.", "Thank you.", "Thank your miss.", "Bye.", "Bye bye miss.", "Thanks bye too." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "ResetPassword" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "ResetPassword" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_249_000", "insurance_249_001", "insurance_249_002", "insurance_249_003", "insurance_249_004", "insurance_249_005", "insurance_249_006", "insurance_249_007", "insurance_249_008", "insurance_249_009", "insurance_249_010", "insurance_249_011", "insurance_249_012", "insurance_249_013", "insurance_249_014", "insurance_249_015", "insurance_249_016", "insurance_249_017", "insurance_249_018", "insurance_249_019", "insurance_249_020", "insurance_249_021", "insurance_249_022", "insurance_249_023", "insurance_249_024", "insurance_249_025", "insurance_249_026", "insurance_249_027", "insurance_249_028", "insurance_249_029", "insurance_249_030", "insurance_249_031", "insurance_249_032", "insurance_249_033", "insurance_249_034", "insurance_249_035", "insurance_249_036", "insurance_249_037", "insurance_249_038", "insurance_249_039", "insurance_249_040", "insurance_249_041", "insurance_249_042", "insurance_249_043", "insurance_249_044", "insurance_249_045", "insurance_249_046", "insurance_249_047", "insurance_249_048", "insurance_249_049", "insurance_249_050", "insurance_249_051", "insurance_249_052", "insurance_249_053", "insurance_249_054", "insurance_249_055", "insurance_249_056", "insurance_249_057", "insurance_249_058", "insurance_249_059", "insurance_249_060", "insurance_249_061", "insurance_249_062", "insurance_249_063", "insurance_249_064", "insurance_249_065", "insurance_249_066", "insurance_249_067", "insurance_249_068", "insurance_249_069", "insurance_249_070", "insurance_249_071", "insurance_249_072", "insurance_249_073", "insurance_249_074", "insurance_249_075", "insurance_249_076", "insurance_249_077", "insurance_249_078", "insurance_249_079", "insurance_249_080", "insurance_249_081", "insurance_249_082", "insurance_249_083", "insurance_249_084", "insurance_249_085", "insurance_249_086", "insurance_249_087", "insurance_249_088", "insurance_249_089", "insurance_249_090", "insurance_249_091", "insurance_249_092", "insurance_249_093" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Good afternoon Rivertown Insurance, this is Leslie speaking, how can I help you?", "yes I subscribed to a policy with Rivertown and I think you could help me.", "Okay, yes I can help you with any update. could I first get your name also with your policy number please?", "Sure, yes, I've got it with me.", "That's fine, we can proceed from there.", "just let me get my glasses one moment.", "That's no problem, I perfectly understand.", "Getting older everyday.", "that what consistent growth can bring to us.", "Okay, you ready?", "Yes sir, proceed.", "my name is James Benson.", "Okay mister Benson, I don't mind you spelling your last name?", "B.e.n.s.o.n. I think it is misspelled on my account though.", "That's no problem mister Benson, I will be glad to correct that for you just give me three seconds to find your account.", "Take your time.", "Could you help provide your with your policy number?", "#mhm I've got that right here with me, you ready?", "Yes sir.", "Two Eight three four two three eight two.", "Okay, let me repeat that back to you, two eight three four two three eight two?", "You missed a three.", "-oh one more time please.", "Two Eight three four two three eight two three.", "Okay, thank you mister Benson. I got it that time, sorry about that.", "No problem .", "Okay, one last thing, could you please verify your mother's maiden name for me please?", "Sure, Jark.", "And the last four digits of your social security number?", "Two six two seven.", "-huh pretty good. Okay, let me go ahead and update your last name real quick, give me two second.", "sure.", "Just to verify, you said it should be B.e.n.s.o.n.?", "That's correct, no e.", "Not a problem, I have that updated for you. What else could I help you with today?", "yeah, I had a few questions about a homeowner's policy. You offer that right?", "Yes sir, we do.", "Okay, right so I've got an automobile policy with you now and I have decided to shop my home insurance.", "That's awesome.", "I've had the same policy for years and it never hurts to look around once in awhile, right? .", "Thats right. .", "Shake things up a bit.", "Yes sir. .", ".", "Let me pull that up for you.", "No problem, I was taking my time looking at your plans online and thought it would be great to have it all in one place.", "We appreciate your business, so do you know which policy you would be interested in quoting?", "sure one second. Shoot I wrote it down, let me find it. Found it.", "Take your time.", "Slow as molasses these days. .", "I completely understand, believe me.", "Okay, okay, I believe it is called home complete if I'm not mistaken.", "That's correct, great choice mister Benson.", "Seemed the best option for me.", "Yes sir, okay the annual premium for a home complete policy would be two thousand dollars per year.", "Okay.", "This policy includes our highest coverage and lowest deductibles, it's a great policy.", "Wow, really? #jeez that's a good bit lower than what I've been paying annually.", "That's great.", "I should've shopped around years ago but I have a tendancy to let time get away from me.", "I'm right there with you. .", "The older you get the quicker time passes they say. Whoever they are. .", ".", "I got you off track, sorry about that, go ahead. .", "No problem, okay mister Benson I'm glad to hear we might be able to help you save some money.", "#mhm every little bit helps these days.", "Yes sir, it does. #mhm.", "So do you think you could email me that quote if I give you my email address?", "Sure, I would be happy to do that, go ahead.", "Okay, it is jamesbenson at gmail dot com.", "Got it, so easy enough.", "I just wish I had made a shorter email address years ago. .", "We all make that same mistake, don't we?", "You live, to learn everyday, I guess.", "Good point. Okay I've got that together for you and I will get it sent right over to you.", "Great.", "Consider it done. If you have any questions or need more information, you just call me or email me back at that address.", "#oh Okay, that sounds great.", "My pleasure, mister Benson. Anything for our loyal customers. Was there anything else I could help you with today?", "As a matter of fact, while I've got you on the line.", "Yes sir?", "Could you tell me when my auto policy premium is due?", "Sure, that is no problem. one second.", "Sure, thanks for all your help.", "It's my pleasure. okay that would be July first, I could attach a copy to the email as well, if you would like?", "Yeah sure, great.", "No problem, is there anything else I can help you with this afternoon?", "No ma'am, I think that covers it for now. I really appreciate all your help.", "Oh gosh, my pleasure mister Benson. If you have any further questions please do not hesitate to call, okay?", "Okay, awesome.", "Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!", "#mhm You do the same, thanks again.", "Thank you, bye-bye.", "Bye." ], "dialogue_acts": [ [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "GetQuote" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_250_000", "insurance_250_001", "insurance_250_002", "insurance_250_003", "insurance_250_004", "insurance_250_005", "insurance_250_006", "insurance_250_007", "insurance_250_008", "insurance_250_009", "insurance_250_010", "insurance_250_011", "insurance_250_012", "insurance_250_013", "insurance_250_014", "insurance_250_015", "insurance_250_016", "insurance_250_017", "insurance_250_018", "insurance_250_019", "insurance_250_020", "insurance_250_021", "insurance_250_022", "insurance_250_023", "insurance_250_024", "insurance_250_025", "insurance_250_026", "insurance_250_027", "insurance_250_028", "insurance_250_029", "insurance_250_030", "insurance_250_031", "insurance_250_032", "insurance_250_033", "insurance_250_034", "insurance_250_035", "insurance_250_036", "insurance_250_037", "insurance_250_038", "insurance_250_039", "insurance_250_040", "insurance_250_041", "insurance_250_042", "insurance_250_043", "insurance_250_044", "insurance_250_045", "insurance_250_046", "insurance_250_047", "insurance_250_048", "insurance_250_049", "insurance_250_050", "insurance_250_051", "insurance_250_052", "insurance_250_053", "insurance_250_054", "insurance_250_055", "insurance_250_056", "insurance_250_057", "insurance_250_058", "insurance_250_059", "insurance_250_060", "insurance_250_061", "insurance_250_062", "insurance_250_063", "insurance_250_064", "insurance_250_065", "insurance_250_066", "insurance_250_067", "insurance_250_068", "insurance_250_069", "insurance_250_070", "insurance_250_071", "insurance_250_072", "insurance_250_073", "insurance_250_074", "insurance_250_075", "insurance_250_076", "insurance_250_077", "insurance_250_078", "insurance_250_079", "insurance_250_080", "insurance_250_081", "insurance_250_082", "insurance_250_083", "insurance_250_084", "insurance_250_085", "insurance_250_086", "insurance_250_087", "insurance_250_088", "insurance_250_089", "insurance_250_090", "insurance_250_091", "insurance_250_092", "insurance_250_093", "insurance_250_094", "insurance_250_095" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Good afternoon Rivertown Insurance, this is Rose speaking, how can I help you?", "yes I subscribed to a policy with Rivertown and I think you could help me verify the expiring date of my current policy.", "Okay, yes I can help you with any update. could I first get your name also with your policy number please?", "Sure, yes, I've got it.", "That's fine.", "just let me get to sit comfortably one moment.", "That's no problem, I perfectly understand.", "Getting older everyday.", "that what consistent growth can bring to us.", "Okay, you ready?", "Yes sir, proceed.", "my name is Thomas Vera.", "Okay Miss Vera?", "you got it right.", "That's no problem miss Vera.", "Take your time.", "Could you help provide your with your policy number?", "#huh, I've got that right here with me, you ready?", "Yes ma.", "Two eight three three three two three eight two.", "Okay, let me repeat that back to you, two eight three three three two three eight two?", "#yep, correct.", "On it.", "That's awesome.", "Miss Vera right in your account.", "No problem .", "Okay, one last thing, could you please verify your mother's maiden name for me please?", "Sure, Lake.", "And the last four digits of your social security number?", "Two six two eight.", "One second.", "sure.", "Just to verify, you said your full name is Thomas Vera?", "That's correct.", "On it.", "yeah, I had a few questions about a homeowner's policy. You offer that right?", "Yes sir, we do.", "Okay, right so I've got an automobile policy with you and I want d date for the renewal.", "That's awesome.", "I've had the same policy for years and it never hurts to look around once in awhile, right? .", "Thats right. .", "Shake things up a bit.", "Yes sir. .", ".", "Hold on, on it ma.", "I subscribed to your complete auto?", "-oh, clearly stated here.", "sure I once wrote it down, but could not find it.", "That's is not a problem ma.", "Forget things so early now imagine?", "I completely understand, believe me.", "Okay, okay, it's a complete auto which runs for two thousand dollars per year.", "That's great ma.", "Seemed the best option for me.", "Yes sir, okay the annual premium for that particular amount.", "Okay.", "This policy includes our highest coverage and lowest deductibles, it's a great policy.", "Wow, really? #jeez that's a good bit lower than what I've been paying annually.", "That's great.", "I should've shopped around years ago but I have a tendancy to let time get away from me.", "I'm right there with you. .", "The older you get the quicker time passes they say. Whoever they are. .", ".", "I got you off track, sorry about that, go ahead. .", "No problem, okay Miss Vera I'm glad to hear we might be able to help you save some money.", "#mhm every little bit helps these days.", "Yes sir, it does. #mhm.", "So do you think you could email me that quote if I give you my email address?", "Sure, I would be happy to do that, go ahead.", "Okay, it is thomasvera at gmail dot com.", "Got it, so easy enough.", "Awesome.", "easy one to remember?", "Yes of course.", "Good point. Okay I've got that together for you and I will get it sent right over to you.", "Great.", "Consider it done. If you have any questions or need more information, you just call me or email me back at that address.", "#oh Okay, that sounds great.", "My pleasure, Miss Vera. Anything for our loyal customers. Was there anything else I could help you with today?", "As a matter of fact, while I've got you on the line for many minutes now.", "That's not a problem ma.", "Could you tell me when my auto policy premium is due?", "Sure, that is no problem. one second.", "Sure, thanks for all your help.", "It's my pleasure. okay that would be February first, I could attach a copy to the email as well?", "Yeah sure, great.", "No problem, is there anything else I can help you with this afternoon?", "No ma'am, I think that covers it for now. I really appreciate all your help.", "I Believed I have been able to do justice to your request ma?", "Yes, you did.", "Thank you for being a valued customer of Rivertown Insurance.", "#whao I really appreciate you time.", "Thank you.", "Thank you bye.", "Bye bye miss Vera.", "Thanks so much." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "GetQuote" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_251_000", "insurance_251_001", "insurance_251_002", "insurance_251_003", "insurance_251_004", "insurance_251_005", "insurance_251_006", "insurance_251_007", "insurance_251_008", "insurance_251_009", "insurance_251_010", "insurance_251_011", "insurance_251_012", "insurance_251_013", "insurance_251_014", "insurance_251_015", "insurance_251_016", "insurance_251_017", "insurance_251_018", "insurance_251_019", "insurance_251_020", "insurance_251_021", "insurance_251_022", "insurance_251_023", "insurance_251_024", "insurance_251_025", "insurance_251_026", "insurance_251_027", "insurance_251_028", "insurance_251_029", "insurance_251_030", "insurance_251_031", "insurance_251_032", "insurance_251_033", "insurance_251_034", "insurance_251_035", "insurance_251_036", "insurance_251_037", "insurance_251_038", "insurance_251_039", "insurance_251_040", "insurance_251_041", "insurance_251_042", "insurance_251_043", "insurance_251_044", "insurance_251_045", "insurance_251_046", "insurance_251_047", "insurance_251_048", "insurance_251_049", "insurance_251_050", "insurance_251_051", "insurance_251_052", "insurance_251_053", "insurance_251_054", "insurance_251_055", "insurance_251_056", "insurance_251_057", "insurance_251_058", "insurance_251_059", "insurance_251_060", "insurance_251_061", "insurance_251_062", "insurance_251_063", "insurance_251_064", "insurance_251_065", "insurance_251_066", "insurance_251_067", "insurance_251_068", "insurance_251_069", "insurance_251_070", "insurance_251_071", "insurance_251_072", "insurance_251_073", "insurance_251_074", "insurance_251_075", "insurance_251_076", "insurance_251_077", "insurance_251_078", "insurance_251_079", "insurance_251_080", "insurance_251_081", "insurance_251_082", "insurance_251_083", "insurance_251_084", "insurance_251_085", "insurance_251_086", "insurance_251_087", "insurance_251_088", "insurance_251_089", "insurance_251_090", "insurance_251_091", "insurance_251_092", "insurance_251_093", "insurance_251_094", "insurance_251_095", "insurance_251_096", "insurance_251_097" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Good afternoon Rivertown Insurance, this is Babel speaking, how can I help you?", "yes I subscribed to a policy with Rivertown and I think you could help me by making changes in my first name.", "Okay, yes I can help you with any update. could I first get your full name also with your policy number please?", "Sure, yes, I've got it with me.", "That's fine, we can proceed from there.", "one moment.", "Take your time ma.", "#let me roundup a chat with my engineer to return my fixed laptop.", "take your time ma.", "Okay, you ready?", "Yes ma, go on.", "my name is Frank Henry.", "Okay mister Frank If am not mistaken?", "#Um, it's good that way.", "That's no problem sir.", "-um that awesome.", "Could you help provide your with your policy number?", "#mhm I've got that right here can we move on?", "Yes sir we can.", "One five eight two four two three eight one.", "Okay, let me repeat that back to you, one five eight two three four two three eight one?", "Very correct.", "-oh one more time please.", "one five Eight three four two three eight one.", "Okay, thank you mister Frank, hold on am on your account.", "No problem.", "Okay, one last thing, could you please verify your mother's maiden name for me please?", "Sure, Alison.", "And the last four digits of your social security number?", "Eight six two two.", "-huh pretty good.", "sure.", "Very good sir.", "Awesome.", "Not a problem, I have that updated for you. What else could I help you with today?", "yeah, I had a few questions about a homeowner's policy. You offer that right?", "Yes sir, we do.", "Okay, right so I've got an automobile policy with you now and I have decided to shop a pet basic insurance to it.", "That's awesome.", "I've had the same policy for years and it never hurts to look around once in awhile, right? .", "Thats right. .", "-oh hello sorry I was taking to one my cousins that just stepped in.", "Take your time ma.", "#yep.its quite some time now I set my eyes on her.", "#whao take your time ma.", "#yep, No problem, I was taking my time looking at your plans online and thought it would be great to have it all in one place.", "We appreciate your business, so do you know which policy you would be interested in quoting?", "sure one second.am sure I wrote it down, let me find it. #found it.", "Take your time.", "We easily forget this days things .", "I completely understand, believe me.", "Okay, okay, I believe it is called petcare preferred if I'm not mistaken.", "That's correct, great choice mister Frank.", "Seemed the best option for me.", "Yes sir, okay the annual premium for a home complete policy would be onethousand dollars per year.", "Okay.", "This policy includes our highest coverage and lowest deductibles, it's a great policy.", "Wow, really? #jeez that's a good bit lower than what I've been paying annually.", "That's great.", "I should've shopped around years ago but I have a tendancy to let time get away from me.", "I'm right there with you. .", "The older you get the quicker time passes they say. Whoever they are. .", ".", "I got you off track, sorry about that, go ahead. .", "No problem, okay mister Frank am glad to hear we might be able to help you save some money.", "#mhm every little bit helps these days.", "Yes sir, it does. #mhm.", "So do you think you could email me that quote if I give you my email address?", "Sure, I would be happy to do that, go ahead.", "Okay, it is frankhenry at gmail dot com.", "Got it, so easy enough.", "I just wish I had made a shorter email address years ago. .", "We all make that same mistake, don't we?", "You live, to learn everyday, I guess.", "Good point. Okay I've got that together for you and I will get it sent right over to you.", "Great.", "Consider it done. If you have any questions or need more information, you just call me or email me back at that address.", "#oh Okay, that sounds great.", "My pleasure, mister Frank anything for our loyal customers, Was there anything else I could help you with today?", "As a matter of fact, while I've got you on the line.", "Yes sir?", "Could you tell me when my auto policy premium is due?", "Sure, that is no problem. one second.", "Sure, thanks for all your help.", "It's my pleasure. okay that would be June second, I could attach a copy to the email as well, if you would like?", "Yeah sure, great.", "No problem, is there anything else I can help you with this afternoon?", "No ma'am, I think that covers it for now. I really appreciate all your help.", "Oh gosh, my pleasure mister Frank. If you have any further questions please do not hesitate to call, okay?", "Okay, Beautiful.", "Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!", "#mhm, you made my day ma.", "#whew, that is the reason we were here to serve you better.", "Thank you.", "Thank you ma.", "Bye.", "Bye bye ma.", "Thanks bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_252_000", "insurance_252_001", "insurance_252_002", "insurance_252_003", "insurance_252_004", "insurance_252_005", "insurance_252_006", "insurance_252_007", "insurance_252_008", "insurance_252_009", "insurance_252_010", "insurance_252_011", "insurance_252_012", "insurance_252_013", "insurance_252_014", "insurance_252_015", "insurance_252_016", "insurance_252_017", "insurance_252_018", "insurance_252_019", "insurance_252_020", "insurance_252_021", "insurance_252_022", "insurance_252_023", "insurance_252_024", "insurance_252_025", "insurance_252_026", "insurance_252_027", "insurance_252_028", "insurance_252_029", "insurance_252_030", "insurance_252_031", "insurance_252_032", "insurance_252_033", "insurance_252_034", "insurance_252_035", "insurance_252_036", "insurance_252_037", "insurance_252_038", "insurance_252_039", "insurance_252_040", "insurance_252_041", "insurance_252_042", "insurance_252_043", "insurance_252_044", "insurance_252_045", "insurance_252_046", "insurance_252_047", "insurance_252_048", "insurance_252_049", "insurance_252_050", "insurance_252_051", "insurance_252_052", "insurance_252_053", "insurance_252_054", "insurance_252_055", "insurance_252_056", "insurance_252_057", "insurance_252_058", "insurance_252_059", "insurance_252_060", "insurance_252_061", "insurance_252_062", "insurance_252_063", "insurance_252_064", "insurance_252_065", "insurance_252_066", "insurance_252_067", "insurance_252_068", "insurance_252_069", "insurance_252_070", "insurance_252_071", "insurance_252_072", "insurance_252_073", "insurance_252_074", "insurance_252_075", "insurance_252_076", "insurance_252_077", "insurance_252_078", "insurance_252_079", "insurance_252_080", "insurance_252_081", "insurance_252_082", "insurance_252_083", "insurance_252_084", "insurance_252_085", "insurance_252_086", "insurance_252_087", "insurance_252_088", "insurance_252_089", "insurance_252_090", "insurance_252_091", "insurance_252_092", "insurance_252_093" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Good afternoon Rivertown Insurance, this Kobe speaking, how can I help you?", "yes I have an existing policy with Rivertown and I was wondering if you could help me to create an account.", "Okay, yes I can help you create an account.", "Sure, yes, how do we go about it?", "Can I request for your name please?", "no problem.", "That's no problem, it won't Ma.", "my name is Ramos Alice.", "OK miss Alice.", "Okay.", "Got it.", "again my name is Ramos Alice.", "#Hm A.l.i.c.e is correct Ma.", "very correct Ma.", "On it Ma.", "Awesome.", "Can you provide me with your phone no?", "#yep, that's not a problem.", "On it.", "Four four three nine two three eight two two three.", "Okay, let me repeat that back to you, four adour three nine two three eight two two three?", "Very correct.", "-oh, Four Four three nine two three eight two two three.", "Good.", "on it please hold on.", "No problem .", "Okay, one last thing, could you please tell me your mother's maiden name?", "Okay.its Jethro.", "Got it.", "Okay.", "Can I also request for your email.", "sure.", "waiting.", "Here we go.", "On the page.", "Aliceramos at gmail dot com.", "Got it.", "Will right now send you a confirmation mail to you.", "That's great news.", "You can create an account set your password and confirm the password.", "Let's me login to my email now.", "Take your time.", "got that now.", "on the verification, one second.", "Let me attach the list of all our policies for you to make your choice.", "#whaooo that will be awesome.", "Also confirm your date of birth.", "sure one second. Shoot I wrote it down.", "Take your time.", "OKay can I proceed from there.", "pretty sure.", "Okay, okay, June nineteen nineteen ninety four.", "On it.", "Okay.", "Can you repeat that?", "Okay, second June nineteen ninety four.", "Update that for you ma.", "Awesome.", "Can I request for your security number.", "One two three four five six seven nine nine.", "Can you repeat that for me.", "One two three four five six seven nine nine.", "updating your account right now.", "Okay thanks.", "On it ma.", "#mhm I want to shop a complete auto policy Ma.", "Yes sir, pretty good. #mhm.", "So do you think you could email me that quote if I give you my email address?", "Sure, I would be happy to do that, go ahead.", "Okay.", "Complete Auto cost two thousand dollars yearly.", "Pretty good.", "The details of the bills would also be attach to your email.", "That's great.", "Go to your account to activate it.", "Great.", "Consider it done. If you have any questions or need more information, you just call me or email me back at that address.", "#oh Okay, that sounds great.", "My pleasure, Miss Alice Anything for our loyal customers. Was there anything else I could help you with today?", "As a matter of fact, while I've got you on the line.", "Yes sir?", "Could you tell me when my auto policy premium is due?", "Sure, that is no problem. one second.", "Sure, thanks for all your help.", "It's my pleasure. okay that would be May third, I could attach a copy to the email as well, if you would like?", "Yeah sure, great.", "No problem, is there anything else I can help you with this afternoon?", "No ma'am, I think that covers it for now. I really appreciate all your help.", "Oh gosh, my pleasure Miss Alice If you have any further questions please do not hesitate to call, okay?", "Okay, that's great.", "Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!", "#mhm You do the same, thanks again.", "Thank you, bye-bye.", "Bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "CreateAccount" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "GetQuote" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_253_000", "insurance_253_001", "insurance_253_002", "insurance_253_003", "insurance_253_004", "insurance_253_005", "insurance_253_006", "insurance_253_007", "insurance_253_008", "insurance_253_009", "insurance_253_010", "insurance_253_011", "insurance_253_012", "insurance_253_013", "insurance_253_014", "insurance_253_015", "insurance_253_016", "insurance_253_017", "insurance_253_018", "insurance_253_019", "insurance_253_020", "insurance_253_021", "insurance_253_022", "insurance_253_023", "insurance_253_024", "insurance_253_025", "insurance_253_026", "insurance_253_027", "insurance_253_028", "insurance_253_029", "insurance_253_030", "insurance_253_031", "insurance_253_032", "insurance_253_033", "insurance_253_034", "insurance_253_035", "insurance_253_036", "insurance_253_037", "insurance_253_038", "insurance_253_039", "insurance_253_040", "insurance_253_041", "insurance_253_042", "insurance_253_043", "insurance_253_044", "insurance_253_045", "insurance_253_046", "insurance_253_047", "insurance_253_048", "insurance_253_049", "insurance_253_050", "insurance_253_051", "insurance_253_052", "insurance_253_053", "insurance_253_054", "insurance_253_055", "insurance_253_056", "insurance_253_057", "insurance_253_058", "insurance_253_059", "insurance_253_060", "insurance_253_061", "insurance_253_062", "insurance_253_063", "insurance_253_064", "insurance_253_065", "insurance_253_066", "insurance_253_067", "insurance_253_068", "insurance_253_069", "insurance_253_070", "insurance_253_071", "insurance_253_072", "insurance_253_073", "insurance_253_074", "insurance_253_075", "insurance_253_076", "insurance_253_077", "insurance_253_078", "insurance_253_079", "insurance_253_080", "insurance_253_081", "insurance_253_082", "insurance_253_083", "insurance_253_084", "insurance_253_085", "insurance_253_086", "insurance_253_087", "insurance_253_088", "insurance_253_089", "insurance_253_090", "insurance_253_091", "insurance_253_092", "insurance_253_093" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Good afternoon Rivertown Insurance, this is James speaking, how can I help you?", "yes I have an existing policy with Rivertown and I was wondering if you could help me to create an account.", "Okay, yes I can help you.", "Sure, yes, how do we go about that?", "Can I request for your name please?", "OK.hope the conversion won't to be very long, I have to attend a party in an hour?", "That's no problem, it won't sir.", "my name is Gabriel Brant.", "OK mister Brant.", "Okay, B.r.a.n.t.", "Got it.", "my name is is Gabriel Brant.", "#Hm G.a b.r.i.e.l is correct sir.", "very correct sir.", "On it sir.", "Awesome.", "Can you provide me with your phone no?", "#yep, that's not a problem.", "On it.", "Four nine three nine two three eight two two three.", "Okay, let me repeat that back to you, four nine three nine two three eight two two three?", "Very correct.", "-oh, Four nine three nine two three eight two two three.", "Good.", "on it please hold on.", "No problem .", "Okay, one last thing, could you please tell me your mother's maiden name?", "Okay.its Jade.", "Got it.", "Okay.", "Can I also request for your email.", "sure.", "wating.", "Here we go.", "On the page.", "gabrielbrant at gmail dot com.", "Got it.", "Will right now send you a confirmation mail to you.", "That's great news.", "You can create an account set your password and confirm the password.", "Let's me login to my email now.", "Take your time.", "got that now.", "on the verification, one second.", "Let me attach the list of all our policies for you to make your choice.", "#whaooo that will be awesome.", "Also confirm your date of birth.", "sure one second. Shoot I wrote it down.", "Take your time.", "OKay can I proceed from there.", "pretty sure.", "Okay, okay, second March nineteen ninety four.", "On it.", "Okay.", "Can you repeat that?", "Okay, second March nineteen ninety four.", "Update that for you Sir.", "Awesome.", "Can I request for your security number.", "One two three four five six seven nine eight.", "Can you repeat that for me.", "One two three four five six seven nine eight.", "updating your account right now.", "Okay thanks.", "On it sir.", "#mhm I want to shop a complete auto policy sir.", "Yes sir, pretty good. #mhm.", "So do you think you could email me that quote if I give you my email address?", "Sure, I would be happy to do that, go ahead.", "Okay.", "Complete Auto cost two thousand dollars yearly.", "Pretty good.", "The details of the bills would also be attach to your email.", "That's great.", "Go to your account to activate it.", "Great.", "Consider it done. If you have any questions or need more information, you just call me or email me back at that address.", "#oh Okay, that sounds great.", "My pleasure, mister Brant Anything for our loyal customers. Was there anything else I could help you with today?", "As a matter of fact, while I've got you on the line.", "Yes sir?", "Could you tell me when my auto policy premium is due?", "Sure, that is no problem. one second.", "Sure, thanks for all your help.", "It's my pleasure. okay that would be August second, I could attach a copy to the email as well, if you would like?", "Yeah sure, great.", "No problem, is there anything else I can help you with this afternoon?", "No ma'am, I think that covers it for now. I really appreciate all your help.", "Oh gosh, my pleasure mister Brant If you have any further questions please do not hesitate to call, okay?", "Okay, sounds great.", "Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!", "#mhm You do the same, thanks again.", "Thank you, bye-bye.", "Bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "CreateAccount" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "GetQuote" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_254_000", "insurance_254_001", "insurance_254_002", "insurance_254_003", "insurance_254_004", "insurance_254_005", "insurance_254_006", "insurance_254_007", "insurance_254_008", "insurance_254_009", "insurance_254_010", "insurance_254_011", "insurance_254_012", "insurance_254_013", "insurance_254_014", "insurance_254_015", "insurance_254_016", "insurance_254_017", "insurance_254_018", "insurance_254_019", "insurance_254_020", "insurance_254_021", "insurance_254_022", "insurance_254_023", "insurance_254_024", "insurance_254_025", "insurance_254_026", "insurance_254_027", "insurance_254_028", "insurance_254_029", "insurance_254_030", "insurance_254_031", "insurance_254_032", "insurance_254_033", "insurance_254_034", "insurance_254_035", "insurance_254_036", "insurance_254_037", "insurance_254_038", "insurance_254_039", "insurance_254_040", "insurance_254_041", "insurance_254_042", "insurance_254_043", "insurance_254_044", "insurance_254_045", "insurance_254_046", "insurance_254_047", "insurance_254_048", "insurance_254_049", "insurance_254_050", "insurance_254_051", "insurance_254_052", "insurance_254_053", "insurance_254_054", "insurance_254_055", "insurance_254_056", "insurance_254_057", "insurance_254_058", "insurance_254_059", "insurance_254_060", "insurance_254_061", "insurance_254_062", "insurance_254_063", "insurance_254_064", "insurance_254_065", "insurance_254_066", "insurance_254_067", "insurance_254_068", "insurance_254_069", "insurance_254_070", "insurance_254_071", "insurance_254_072", "insurance_254_073", "insurance_254_074", "insurance_254_075", "insurance_254_076", "insurance_254_077", "insurance_254_078", "insurance_254_079", "insurance_254_080", "insurance_254_081", "insurance_254_082", "insurance_254_083", "insurance_254_084", "insurance_254_085", "insurance_254_086", "insurance_254_087", "insurance_254_088", "insurance_254_089", "insurance_254_090", "insurance_254_091", "insurance_254_092", "insurance_254_093", "insurance_254_094", "insurance_254_095", "insurance_254_096", "insurance_254_097" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Good afternoon Rivertown Insurance, this is Kasia speaking, how can I help you?", "yes I have an existing policy with Rivertown and I was wondering if you could help me.", "Okay, yes I can help you. could I first get your name and your policy number please?", "Sure, yes, I've got it right here.", "That's fine.", "one moment.", "That's no problem, I understand.", "having many folders in my drawer.", "take your time sir.", "Okay, you ready?", "Yes sir, go ahead.", "my name is John Carter.", "Okay mister Carter, can you spell your last name for me please?", "C.a.r.t.e.r. I think it is misspelled on my account though.", "That's no problem mister Carter, I will be glad to correct that for you just give me one second to find your account.", "Good.", "Could you provide me with your policy number?", "#Yep I've got that right here, you ready?", "Yes sir.", "Four nine three nine two three eight two three.", "Okay, let me repeat that back to you, four nine three nine two three eight two?", "You missed a three.", "-oh one more time please.", "Four nine three nine two three eight two three.", "Okay, thank you mister Carter. I got it that time, sorry about that.", "No problem .", "Okay, one last thing, could you please verify your mother's maiden name for me please?", "Sure.Jona.", "And the last four digits of your social security number?", "Three four seven three.", "-oh very good. Okay, let me go ahead and update your last name real quick, give me one second.", "sure.", "Just to verify, you said it should be C.a.r.t.e.r.?", "That's correct, now.", "Not a problem, I have that updated it right away. What else could I help you with today if you don't mind?", "yeah, I had a few questions about a homeowner's policy. You offer that right?", "Yes sir, we do.", "Okay, right so I've got an automobile policy with you now and I have decided to shop my home insurance.", "That's great news.", "I've had the same policy for years and it never hurts to look around once in awhile, right? .", "Thats right. .", "Shake things up a bit.", "Yes sir. .", ".", "Let me draft that up for you.", "No problem, I was looking at your plans online and thought it would be great to have it all in one place.", "We really appreciate your business, so do you know which policy you would be interested in quoting?", "sure one second. Shoot I wrote it down, let me find it. Found it.", "Take your time.", "Nowaday very slow these days. .", "I completely understand, believe me.", "Okay, okay, I believe it is called home complete if I'm not mistaken.", "That's correct, yep, you got it Mr.Carter.", "Seemed the best option for me for now.", "Yes sir, okay the annual premium for a home complete policy would be two thousand dollars per year.", "Good.", "This policy includes our highest coverage and that comes with lowest deductibles, it's a great policy.", "Wow, really? #huh, that's a good bit lower than what I've been paying annually.", "That's good.", "I should've stopped some years ago but I have to let time get away from me.", "I'm right there with you. .", "The older you get the quicker time passes they say. Whoever they are. .", ".", "I got you off track, sorry about that, go ahead. .", "No problem, okay mister Carter I'm glad to hear we might be able to help you save some money.", "#huh every little bit helps these days.", "Yes sir, it does. #huh.", "So do you think you could email me that quote if I give you my email address?", "Sure, I would be delightful to do that, lets go ahead sir.", "Okay, it is johncarter at gmail dot com.", "Got it, very easy enough.", "I just wish I had made a shorter email address years ago. .", "We all make that mistake, don't we?", "You live, to learn everyday, I guess.", "awesome. Okay I've got that together for you and I will get it sent right over to you.", "Great.", "Consider it done. If you have any questions or need more information, you just call me or email me back at that address.", "#oh Okay, thats good.", "My pleasure, mister Carter. Anything for our loyal customers.is there anything else I could help you with today?", "As a matter of fact, while I've got you on the line.", "Yes sir?", "Could you tell me when my auto policy premium is due?", "Sure, that is no problem. one second.", "Sure, thanks for all your time and understanding.", "It's my pleasure. okay that would be April second, I could attach a copy to the email as well, if you don't mind?", "Yeah sure, great.", "No problem, is there anything else I can help you with this afternoon?", "No ma'am, I think that covers it for now. I really appreciate all your help.", "Oh gosh, my pleasure mister Carter. If you have any further questions please do not draw back to relate it to me, okay?", "Awesome.", "Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!", "#mhm You do the same, thanks again.", "Thank you for your time.", "You have really serve me better today.", "Your choice is our priority.", "#whao, thanks.", "Bye.", "Thank you bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_255_000", "insurance_255_001", "insurance_255_002", "insurance_255_003", "insurance_255_004", "insurance_255_005", "insurance_255_006", "insurance_255_007", "insurance_255_008", "insurance_255_009", "insurance_255_010", "insurance_255_011", "insurance_255_012", "insurance_255_013", "insurance_255_014", "insurance_255_015", "insurance_255_016", "insurance_255_017", "insurance_255_018", "insurance_255_019", "insurance_255_020", "insurance_255_021", "insurance_255_022", "insurance_255_023", "insurance_255_024", "insurance_255_025", "insurance_255_026", "insurance_255_027", "insurance_255_028", "insurance_255_029", "insurance_255_030", "insurance_255_031", "insurance_255_032", "insurance_255_033", "insurance_255_034", "insurance_255_035", "insurance_255_036", "insurance_255_037", "insurance_255_038", "insurance_255_039", "insurance_255_040", "insurance_255_041", "insurance_255_042", "insurance_255_043", "insurance_255_044", "insurance_255_045", "insurance_255_046", "insurance_255_047", "insurance_255_048", "insurance_255_049", "insurance_255_050", "insurance_255_051", "insurance_255_052", "insurance_255_053", "insurance_255_054", "insurance_255_055", "insurance_255_056", "insurance_255_057", "insurance_255_058", "insurance_255_059", "insurance_255_060", "insurance_255_061", "insurance_255_062", "insurance_255_063", "insurance_255_064", "insurance_255_065", "insurance_255_066", "insurance_255_067", "insurance_255_068", "insurance_255_069", "insurance_255_070", "insurance_255_071", "insurance_255_072", "insurance_255_073", "insurance_255_074", "insurance_255_075", "insurance_255_076", "insurance_255_077", "insurance_255_078", "insurance_255_079", "insurance_255_080", "insurance_255_081", "insurance_255_082", "insurance_255_083", "insurance_255_084", "insurance_255_085", "insurance_255_086", "insurance_255_087", "insurance_255_088", "insurance_255_089", "insurance_255_090", "insurance_255_091", "insurance_255_092", "insurance_255_093", "insurance_255_094", "insurance_255_095", "insurance_255_096", "insurance_255_097", "insurance_255_098", "insurance_255_099", "insurance_255_100", "insurance_255_101" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Agent" ], "utterance": [ "Good morning Rivertown Insurance, this is Kade speaking, how can I help you?", "Yes i have an existing policy with Rivertown and I was wondering if you could help me get my proof of insurance.", "That wouldn't be a problem but first, you will have to give me your name.", "Sure, My name is Royal Sassy.", "That's a lovely name sir.", "thanks.", "Okay. mister Sassy can I have your policy number.", "oh! just a moment. I need to get my file.", "That's no problem.", "i'm still on it pls.", "(smile)pls take your time.", "Got it now, you ready?", "Yes sir, pls go ahead.", "Nine two one eight three six one three five.", "oh! That's was pretty fast.", "(laughter) would you like me go over it again?", "let me confirm what I have here with me please.", "that's fine.", "Nine two one eight three six one three four.", "Perfect.You got that.", "Okay mister Sassy, can you spell your last name for me please?", "Sure S.a.s.s.y.", "Great.", "A minute please.", "Alright sir.", "sorry for the break. I have been working on some project which is one of the reasons why I need a proof of my insurance.", "I understand. I guaranty you will get it soon.", "I would be glad if I can have it as soon as possible.", "sure you will sir.", "Alright, no problem .", "Few seconds please. Working on your account.", "I am with you.", "Could you please verify the name of your highschool please?", "Sure.Mirina Lopez grammar highschool.", "Still checking through now.", "Alright.", "I can see you have two active policies.", "#oh is that so can I have them?", "sure sir.", "Thanks.It been a while i checked my insurance account.", "You are active on whole life policy and Petcare basic policy.", "wow! I completely forgot. Thank you.", "It is my pleasure to serve you better.", ".", "One more thing, the last four digits of your social security number?", "Three seven four six.", "#Woaw that's good.", "(laughter).", "Let me go ahead and process your proof, give me a few seconds.", "#I will just be right here.", "Hold on please, working right on your account.", "No problem. I'm still here.", "Which active plan will you like to get the proof if I may ask?", "Just a moment please.", "No problem.", "Taking my time to decide please.", "please do sir.", "yes pls.", "Remember your two active plans?", "Yes I am putting that into consideration.Thank you.", "I am with you sir.", "I made my decision(laughter). Sorry for taking that long.", "That's why I am here, Just for you sir.", ".", "May I know your decision sir.", "I would love to have the insurance proof for petcare and life.", "That's nice.", "Really?", "Yes mister Stone.", "Thanks for your much patience.", "it my pleasure sir.", "Wow that's great.", "Still on your account mister Stone Processing your insurance proofs.", "Oh I'm still with you.", "I got your insurance proofs.", "Really?#woaw, thank You for making my day.", "It a pleasure to hear that.", "#huh really?", "Yes sir.", "Alright.", "Would you like to have your proofs in hard copies or soft copies.", "I think i will prefer it in hard copies. But presently, i am not in town.", "Oh! I would be glad to do that.", "Thanks.", "Can I have your email so i can effect that immediately.", "#oh, yes it's royalsassy at gmail dot com.", "Thanks for your patience.", "And thanks for your time.", "The proof has just been forwarded to you email.", "I got it. thanks.", "My pleasure. is there anything else I can assist you with this afternoon?", "No sir, I think that covers it for now. I really appreciate your help.", "Oh!, my pleasure sir.If you have any further questions please do not draw back to relate it to me, okay?", "Alright (laughter).", "Thank you for being an esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!", "Thank you for your services. it's yo.", "Thank you for your services.", "Thank you for your time and patience.", "You have really taken your time to attend to me, Thanks again.", "Your choice is our number one priority.", "#whao, i love that.", "Do have a nice day sir." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "RequestProofOfInsurance" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_256_000", "insurance_256_001", "insurance_256_002", "insurance_256_003", "insurance_256_004", "insurance_256_005", "insurance_256_006", "insurance_256_007", "insurance_256_008", "insurance_256_009", "insurance_256_010", "insurance_256_011", "insurance_256_012", "insurance_256_013", "insurance_256_014", "insurance_256_015", "insurance_256_016", "insurance_256_017", "insurance_256_018", "insurance_256_019", "insurance_256_020", "insurance_256_021", "insurance_256_022", "insurance_256_023", "insurance_256_024", "insurance_256_025", "insurance_256_026", "insurance_256_027", "insurance_256_028", "insurance_256_029", "insurance_256_030", "insurance_256_031", "insurance_256_032", "insurance_256_033", "insurance_256_034", "insurance_256_035", "insurance_256_036", "insurance_256_037", "insurance_256_038", "insurance_256_039", "insurance_256_040", "insurance_256_041", "insurance_256_042", "insurance_256_043", "insurance_256_044", "insurance_256_045", "insurance_256_046", "insurance_256_047", "insurance_256_048", "insurance_256_049", "insurance_256_050", "insurance_256_051", "insurance_256_052", "insurance_256_053", "insurance_256_054", "insurance_256_055", "insurance_256_056", "insurance_256_057", "insurance_256_058", "insurance_256_059", "insurance_256_060", "insurance_256_061", "insurance_256_062", "insurance_256_063", "insurance_256_064", "insurance_256_065", "insurance_256_066", "insurance_256_067", "insurance_256_068", "insurance_256_069", "insurance_256_070", "insurance_256_071", "insurance_256_072", "insurance_256_073", "insurance_256_074", "insurance_256_075", "insurance_256_076", "insurance_256_077", "insurance_256_078", "insurance_256_079", "insurance_256_080", "insurance_256_081", "insurance_256_082", "insurance_256_083", "insurance_256_084", "insurance_256_085", "insurance_256_086", "insurance_256_087", "insurance_256_088", "insurance_256_089", "insurance_256_090", "insurance_256_091", "insurance_256_092", "insurance_256_093", "insurance_256_094", "insurance_256_095", "insurance_256_096", "insurance_256_097" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Good afternoon Rivertown Insurance, this is Victoria speaking, how can I help you?", "yes I subscribed to a policy with Rivertown and I think you could help me by making changes in my last name.", "Okay, yes I can help you with any update. could I first get your full name also with your policy number please?", "Sure, yes, I've got it with me.", "That's fine, we can move from there.", "one second.", "Take your time ma.", "#let me roundup a chat with my car engineer, he should have brought my car.", "take your time ma to have a conclusive conversation with him.", "Okay, can we proceed?", "Yes ma, go on.", "my name is Jessie lizzy.", "Okay mister lizzy If am not mistaken?", "Okay.", "That's no problem sir.", "-um that awesome.", "Could you help provide your with your policy number?", "#mhm I've got that right here can we move on?", "Yes sir we can.", "One five eight six four two three eight one.", "Okay, let me repeat that back to you, one five four two three four two three eight one?", "Very correct.", "-oh one more time please.", "One five eight six four two three eight one.", "Okay, thank you mister Lizzy, hold on am on your account.", "No problem.", "Okay, one last thing, could you please verify your mother's maiden name for me please?", "Sure, it's Barry.", "And the last four digits of your social security number?", "Eight six two nine.", "-huh very good.", "#awsome.", "Very good sir.", "Awesome.", "Not a problem, I have that updated for you. What else could I help you with today?", "yeah, I had a few questions about a homeowner's policy. You offer that right?", "Yes sir, we do.", "Okay, right so I've got an life insurance policy with you now and I have decided to shop a pet basic insurance to it.", "That's awesome.", "I've had the same policy for years and it never hurts to look around once in awhile, right? .", "Thats right. .", "-oh hello sorry I was taking to one my cousins that just stepped in.", "Take your time ma.", "#yep.its quite some time now I set my eyes on her.", "#whao take your time ma.", "#yep, No problem, I was taking my time looking at your plans online and thought it would be great to have it all in one place.", "We appreciate your business, so do you know which policy you would be interested in quoting?", "sure one second.am sure I wrote it down, let me find it. #found it.", "Take your time.", "We easily forget this days things .", "I completely understand, believe me.", "Okay, okay, I believe it is called petcare preferred if I'm not mistaken.", "That's correct, great choice Miss lizzy.", "Seemed the best option for me.", "Yes sir, okay the annual premium for a home complete policy would be onethousand dollars per year.", "Okay.", "This policy includes our highest coverage and lowest deductibles, it's a great policy.", "Wow, really? #jeez that's a good bit lower than what I've been paying annually.", "That's great.", "I should've shopped around years ago but I have a tendancy to let time get away from me.", "I'm right there with you. .", "The older you get the quicker time passes they say. Whoever they are. .", ".", "I got you off track, sorry about that, go ahead. .", "No problem, okay Miss lizzy.am glad to hear we might be able to help you save some money.", "#mhm every little bit helps these days.", "Yes sir, it does. #mhm.", "So do you think you could email me that quote if I give you my email address?", "Sure, I would be happy to do that, go ahead.", "Okay, it is Jessielizzy at gmail dot com.", "Got it, so easy enough.", "I just wish I had made a shorter email address years ago. .", "We all make that same mistake, don't we?", "You live, to learn everyday, I guess.", "Good point. Okay I've got that together for you and I will get it sent right over to you.", "Great.", "Consider it done. If you have any questions or need more information, you just call me or email me back at that address.", "#oh Okay, that sounds great.", "My pleasure, mister lizzy, anything for our loyal customers, Was there anything else I could help you with today?", "As a matter of fact, while I've got you on the line.", "Yes sir?", "Could you tell me when my auto policy premium is due?", "Sure, that is no problem. one second.", "Sure, thanks for all your help.", "It's my pleasure. okay that would be June second, I could attach a copy to the email as well, if you would like?", "Yeah sure, great.", "No problem, is there anything else I can help you with this afternoon?", "No ma'am, I think that covers it for now. I really appreciate all your help.", "Oh gosh, my pleasure mister Lizzy, If you have any further questions please do not hesitate to call, okay?", "Okay, awesome.", "Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!", "#mhm, you made my day ma.", "#whew, that is the reason we were here to serve you better.", "Thank you.", "Thank you ma.", "Bye.", "Bye bye ma.", "Thanks bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "GetQuote" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_257_000", "insurance_257_001", "insurance_257_002", "insurance_257_003", "insurance_257_004", "insurance_257_005", "insurance_257_006", "insurance_257_007", "insurance_257_008", "insurance_257_009", "insurance_257_010", "insurance_257_011", "insurance_257_012", "insurance_257_013", "insurance_257_014", "insurance_257_015", "insurance_257_016", "insurance_257_017", "insurance_257_018", "insurance_257_019", "insurance_257_020", "insurance_257_021", "insurance_257_022", "insurance_257_023", "insurance_257_024", "insurance_257_025", "insurance_257_026", "insurance_257_027", "insurance_257_028", "insurance_257_029", "insurance_257_030", "insurance_257_031", "insurance_257_032", "insurance_257_033", "insurance_257_034", "insurance_257_035", "insurance_257_036", "insurance_257_037", "insurance_257_038", "insurance_257_039", "insurance_257_040", "insurance_257_041", "insurance_257_042", "insurance_257_043", "insurance_257_044", "insurance_257_045", "insurance_257_046", "insurance_257_047", "insurance_257_048", "insurance_257_049", "insurance_257_050" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Thank you for calling Rivertown Insurance. This is Becky. How can I help you?", "Hi, was that Becky is your name?", "Yes, ma'am. How can I help you?", "I wanted to set up an account, but I couldn't figure out how to do that on your website.", "Oh, sure. I can help you with that. What's your first and last name?", "Deena. D.e.e.n.a. Smith.", "Is that Smyth with a y or Smith with an i?", "i. I didn't know anyone ever spelled it with a y.", "Oh, yes. We have a few customers who do that. And, could I have your phone number, starting with the area code?", "three oh four two nine six seven two eight one", "Got it. Now we need to set up a security question for you. we have a few options choices here. Name of your first pet, favorite teacher", "Is mother's maiden name an option?", "Sure, that will work. Mother's maiden name?", "Reuben r.e.u.b.e.n.", "And the day you were, I mean date of birth?", "Just day and month?", "No, I'll need your full birth date.", "August four nineteen eighty-eight.", "Thank you for that. Now I need your address.", "four seven two Jacob Street, Winston, West Virginia, two eight five seven nine.", "Great. And Deena, your social security number?", "Uh, um. I'm not comfortable giving that. Can I just give you the last four?", "Unfortunately I need your full nine digit social security number.", "I don't understand why I have to give you that?", "I can certainly understand your concerns, but rest assured this is a secure line and the information won't be shared with anyone.", "Yeah, well, I've heard that before.", "If you'd feel more comfortable, I can email you a link to leave the information at.", "Well what difference does that make? It's still making my full social security number known.", "Again, I understand your concern, Deena. If I send you a link to provide the information, you'll be able to see the h.t.t.p.s. in the u.r.l. to know it's a secured site.", "I don't, there isn't any other, so there's no around giving the whole number?", "That's correct. And we ask for that number so that we do not mix up your account with any similar or existing one.", "All right. All right. Go ahead and email me a link and I'll do it on my own.", "I'm so sorry if you feel inconvenienced. I just want to make sure you feel safest with providing that information.", "Yeah, yeah.", "So let me just confirm. I will send an e-mail link to continue your enrollment to your email address. And what email would you like me to use?", "d. dot smith seven eight two at gmail.", "That's d. dot s. m. i. t. h. seven eight two at gmail dot com? Okay, I'll get that right out to you, Deena. Is there", "thank you.", "Is there anything else I can help you out with today?", "uh.", "Do you have any questions on the insurance you're looking to purchase?", "No. I've already talked to my agent about that.", "Oh, good. You already have an agent. If you're more comfortable providing that information directly with your agent, you can call them directly.", "Oh, well, okay. no I'll just do it online.", "Very good, Deena. It's been my pleasure to assist you today. I hope I've met your needs with", "Well, clearly you haven't met my needs since I have to go do more work on my own, but I know it's not your fault, it's just your system.", "Thank you for understanding. If we can help you further with any questions, please give us a call at eight hundred four nine nine seven thousand.", "Will do. Have a good day.", "Thank you, Deena, you, too. And welcome to the Rivertown Insurance family.", "Good-bye.", "Good-bye. Deena. Thanks again for calling." ], "dialogue_acts": [ [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [ "CreateAccount" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_258_000", "insurance_258_001", "insurance_258_002", "insurance_258_003", "insurance_258_004", "insurance_258_005", "insurance_258_006", "insurance_258_007", "insurance_258_008", "insurance_258_009", "insurance_258_010", "insurance_258_011", "insurance_258_012", "insurance_258_013", "insurance_258_014", "insurance_258_015", "insurance_258_016", "insurance_258_017", "insurance_258_018", "insurance_258_019", "insurance_258_020", "insurance_258_021", "insurance_258_022", "insurance_258_023", "insurance_258_024", "insurance_258_025", "insurance_258_026", "insurance_258_027", "insurance_258_028", "insurance_258_029", "insurance_258_030", "insurance_258_031", "insurance_258_032", "insurance_258_033", "insurance_258_034", "insurance_258_035", "insurance_258_036", "insurance_258_037", "insurance_258_038", "insurance_258_039", "insurance_258_040", "insurance_258_041", "insurance_258_042", "insurance_258_043", "insurance_258_044", "insurance_258_045", "insurance_258_046", "insurance_258_047", "insurance_258_048", "insurance_258_049", "insurance_258_050", "insurance_258_051", "insurance_258_052", "insurance_258_053", "insurance_258_054", "insurance_258_055", "insurance_258_056", "insurance_258_057", "insurance_258_058", "insurance_258_059", "insurance_258_060", "insurance_258_061", "insurance_258_062", "insurance_258_063", "insurance_258_064", "insurance_258_065", "insurance_258_066", "insurance_258_067", "insurance_258_068", "insurance_258_069", "insurance_258_070", "insurance_258_071", "insurance_258_072", "insurance_258_073", "insurance_258_074", "insurance_258_075", "insurance_258_076", "insurance_258_077", "insurance_258_078", "insurance_258_079", "insurance_258_080", "insurance_258_081", "insurance_258_082", "insurance_258_083", "insurance_258_084", "insurance_258_085", "insurance_258_086", "insurance_258_087", "insurance_258_088", "insurance_258_089", "insurance_258_090", "insurance_258_091", "insurance_258_092", "insurance_258_093", "insurance_258_094", "insurance_258_095" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Good afternoon Rivertown Insurance, this is Salem speaking, how can I help you?", "yes I have an existing policy with Rivertown and I was wondering if you could help me with an upgrade from my current home preferred?", "Okay, yes I can help you. could I first get your name and your policy number please?", "Sure, yes, I've got it right here.", "That's fine, take your time.", "just let me take get an apple from the fridge one moment.", "That's no problem, I understand.", "water is life.", "Yes sir, very correct.", "Okay, you ready?", "Yes sir, go ahead.", "my name is Park England.", "Okay mister England, if am correct?", "very correct ma.", "That's no problem mister England I will work on the account ma, one second.", "Sure.", "Could you provide me with your policy number?", "#mhm I've got that right here, you ready?", "Yes sir.", "Four eight four eight two three eight two two.", "Okay, let me repeat that back to you, four eight four eight two three two?", "You missed a eight.", "-oh one more time please.", "Four eight two nine two three eight two two.", "Okay, thank you mister England, I got it that time, sorry about that.", "No problem .", "Okay, one last thing, could you please verify your mother's maiden name for me please?", "Sure, is Cheek.", "And the last four digits of your social security number please.", "Two four seven nine.", "-huh very good. Okay, let me go ahead and update your last name real quick, give me one second.", "sure.", "Hold on, am in it ma.", "Great.", "Running your profile now ma.", "yeah, I had a few questions about a homeowner's policy. You offer that right?", "Yes sir, we do.", "Okay, right so I've got an home preferred policy with you now and I have decided to shop the home complete insurance.", "That's great news.", "I've had the same policy for years and it never hurts to look around once in awhile, right? .", "Thats right. .", "Shake things up a bit.", "Yes sir. .", ".", "Let me pull that up for you.", "No problem, I was looking at your plans online and thought it would be great to have it all in one place.", "We appreciate your business, so do you know which policy you would be interested in quoting?", "sure one second. Shoot I wrote it down, let me find it. Found it.", "Take your time.", "Age has reduced our sharpness.", "I completely understand, everybody is ageing believe you me.", "Okay, okay, I believe it is called home complete if I'm not mistaken.", "That's correct, great choice mister England.", "Seemed the best option for me.", "Yes sir, okay the annual premium for a home complete policy would be two thousand dollars per year.", "Okay.", "This policy includes our highest coverage and lowest deductibles, it's a great policy.", "Wow, really? #jeez that's a good bit lower than what I've been paying annually.", "That's great.", "I should've shopped around years ago but I have a tendancy to let time get away from me.", "I'm right there with you. .", "The older you get the quicker time passes they say. Whoever they are. .", ".", "I got you off track, sorry about that, go ahead. .", "No problem, okay mister England I'm glad to hear we might be able to help you save some money.", "#mhm every little bit helps these days.", "Yes sir, it does. #mhm.", "So do you think you could email me that quote if I give you my email address?", "Sure, I would be happy to do that, go ahead.", "Okay, it is parkengland at gmail dot com.", "Got it, easy enough.", "I just wish I had made a shorter email address years ago. .", "We all make that mistake, don't we?", "You live, you learn, I guess.", "Good point. Okay I've got that together for you and I will get it sent right over to you.", "Great.", "Consider it done. If you have any questions or need more information, you just call me or email me back at that address.", "#oh Okay, that sounds great.", "My pleasure, mister England, a anything for our loyal customers. Was there anything else I could help you with morning?", "As a matter of fact, while I've got you on the line.", "Yes sir?", "Could you tell me when my auto policy premium is due?", "Sure, that is no problem. one second.", "Sure, thanks for all your help.", "It's my pleasure. okay that would be November first, I could attach a copy to the email as well, if you would like?", "Yeah sure, great.", "No problem, is there anything else I can help you with this afternoon?", "No ma'am, I think that covers it for now. I really appreciate all your help.", "Oh gosh, my pleasure mister England. If you have any further questions please do not hesitate to put a call back, okay?", "Okay, sounds great.", "Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!", "#mhm You do the same, thanks again.", "Thank you, bye-bye.", "Bye.", "Thank you ma.", "Thanks bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "ChangePlan" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "GetQuote" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

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"insurance_259_046", "insurance_259_047", "insurance_259_048", "insurance_259_049", "insurance_259_050", "insurance_259_051", "insurance_259_052", "insurance_259_053", "insurance_259_054", "insurance_259_055", "insurance_259_056", "insurance_259_057", "insurance_259_058", "insurance_259_059", "insurance_259_060", "insurance_259_061", "insurance_259_062", "insurance_259_063", "insurance_259_064", "insurance_259_065", "insurance_259_066", "insurance_259_067", "insurance_259_068", "insurance_259_069", "insurance_259_070", "insurance_259_071", "insurance_259_072", "insurance_259_073", "insurance_259_074", "insurance_259_075", "insurance_259_076", "insurance_259_077", "insurance_259_078", "insurance_259_079", "insurance_259_080", "insurance_259_081", "insurance_259_082", "insurance_259_083", "insurance_259_084", "insurance_259_085", "insurance_259_086", "insurance_259_087", "insurance_259_088", "insurance_259_089", "insurance_259_090", "insurance_259_091", "insurance_259_092", "insurance_259_093", "insurance_259_094", "insurance_259_095", "insurance_259_096" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Good afternoon Rivertown Insurance, this is Bramo speaking, how can I help you?", "yes I have an existing policy with Rivertown and I think you could help me delete the account.", "Okay, yes I can help you with any issue on your account. could I first get your name also with your policy number please?", "Sure, yes, I've got it with me.", "That's fine, but I believed everything is fine with our company policies.", "just let me get my back one moment.", "That's no problem, I perfectly understand.", "I moved with it some days ago to verify my account in the bank.", "That's needful sir.", "Okay, get ready?", "Yes sir, proceed.", "my name is Lauren James.", "Okay mister James, I don't mind calling you that Sir.", "I always appreciate my parent for giving me that name.", "that's awesome Sir.", "#Uh, great.", "Could you help provide your with your policy number?", "#mhm I've got that right here with me, you ready?", "Yes sir.", "Two one three four two three eight two six.", "Okay, let me repeat that back to you, two one two three four two three eight two.", "You missed a six.", "-oh one more time please.", "Two one three four two three eight two six.", "Thank you Mr.James.", "No problem .", "Okay, one last thing, could you please verify your favorite boy friend name for me please?", "Sure, Bone.", "#huh got that nd also the last four digits of your social security number?", "One three two seven.", "-huh pretty good, on it sir.", "#trust you are very smart.", "We are trained to attend to reach out to our customers.", "#Jeez, noticed that already.", "saw you are already on condo basic insurance package which runs for five hundred dollars yearly.", "#Um, that's right.", "Sir, I. believed is not any serious challenge for you opting out of our package Sir.", "I have a little with my job Early this year, so I don't want to accumulate bills to pay.", "#huh, I understand you perfectly sir.", "I've had the same policy for years now.", "Thats right sir.", "This country economy has been challenging for sometime now.", "Yes are right sir.", "many people lost their job you know?", "perfectly said sir.", "Your company offer's one of the best insurance packages.", "-huh, happy to hear that from you sir.", "Awesome.", "#huh good.", "What do I need to do opt out of my current plan sir.", "one second sir.", "Okay, am right here.", "To start with the process, can I request for your email sir?", "Ok that will not be a problem.", "Alright.", "Okay.", "Are you ready.", "laurenjames at gmail dot com.", "On it.", "can u call it one more time please?", "Not a problem anyway.", "Are you ready for it again?", "Right here for you sir.", "Here we go, laurenjames at gmail dot com.", "Give me one second to send you a link on email to verify you opting out of our plan.", "Awaiting that right away.", "Coming straight away.", "Email received successfully sir.", "Sure, happy to hear that.", "#huh, I need to verify the link then what?", "Then you need to verify the link so as to be sure you are the rightful owner of the account sir.", "So everything comes with its price though.", "most times.", "You live, to learn everyday, I guess.", "Good point.", "Great.", "Mhm, already verified right?", "Received a confirmation code.", "That's good.", "So my offer has finally been opted out.", "Yes sir.", "Pretty good.", "Hope i was able to Solve your issue now sir.", "Sure, thanks for all your help.", "You are best welcome.", "Great.", "No problem, is there anything else I can help you with this afternoon?", "No ma'am, I think that covers it for now. I really appreciate all your help.", "Oh gosh, my pleasure Mr.James. If you have any further questions please do not hesitate to call, okay?", "Okay, awesome.", "Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!", "#mhm You do the same, thanks again.", "Thank you, bye-bye.", "You are welcome.", "Really appreciate your effort.", "Thanks.", "Bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "CancelPlan" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_260_000", "insurance_260_001", "insurance_260_002", "insurance_260_003", "insurance_260_004", "insurance_260_005", "insurance_260_006", "insurance_260_007", "insurance_260_008", "insurance_260_009", "insurance_260_010", "insurance_260_011", "insurance_260_012", "insurance_260_013", "insurance_260_014", "insurance_260_015", "insurance_260_016", "insurance_260_017", "insurance_260_018", "insurance_260_019", "insurance_260_020", "insurance_260_021", "insurance_260_022", "insurance_260_023", "insurance_260_024", "insurance_260_025", "insurance_260_026", "insurance_260_027", "insurance_260_028", "insurance_260_029", "insurance_260_030", "insurance_260_031", "insurance_260_032", "insurance_260_033", "insurance_260_034", "insurance_260_035", "insurance_260_036", "insurance_260_037", "insurance_260_038", "insurance_260_039", "insurance_260_040", "insurance_260_041", "insurance_260_042", "insurance_260_043", "insurance_260_044", "insurance_260_045", "insurance_260_046", "insurance_260_047", "insurance_260_048", "insurance_260_049", "insurance_260_050", "insurance_260_051", "insurance_260_052", "insurance_260_053", "insurance_260_054", "insurance_260_055", "insurance_260_056", "insurance_260_057", "insurance_260_058", "insurance_260_059", "insurance_260_060", "insurance_260_061", "insurance_260_062", "insurance_260_063", "insurance_260_064", "insurance_260_065", "insurance_260_066", "insurance_260_067", "insurance_260_068", "insurance_260_069", "insurance_260_070", "insurance_260_071", "insurance_260_072", "insurance_260_073", "insurance_260_074", "insurance_260_075", "insurance_260_076", "insurance_260_077", "insurance_260_078", "insurance_260_079", "insurance_260_080", "insurance_260_081", "insurance_260_082", "insurance_260_083", "insurance_260_084", "insurance_260_085", "insurance_260_086", "insurance_260_087", "insurance_260_088", "insurance_260_089", "insurance_260_090", "insurance_260_091", "insurance_260_092", "insurance_260_093", "insurance_260_094", "insurance_260_095", "insurance_260_096", "insurance_260_097" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Good afternoon Rivertown Insurance, this is Ann speaking, how can I help you?", "#oh yes I have an existing policy with Rivertown and I was wondering if you could help me to add up to my existing policy.", "Okay, yes I can help you. could I first get your name and your policy number please?", "Sure, yes, I've got it right here.", "That's fine.", "one moment.", "That's no problem, I understand.", "just a second.", "take your time sir.", "Okay, you ready?", "Yes sir, go ahead.", "my name is Charles Donald.", "Okay mister Charles can you spell your last name for me please?", "Sure, d.o.n.a.l.d.", "That's great Sir.", "Good.", "may I get your policy number?", "#Yeah, I've got that right here, you ready?", "Yes sir.", "Two eight two nine nine nine four four five.", "Okay, let me repeat that back to you, Two eight two nine nine nine four five.", "You missed a four.", "-oh one more time please.", "Two eight two nine nine nine four four five.", "Okay, mister Donald I got it now.", "That's good .", "Okay, one last thing, could you please verify your mother's maiden name for me please?", "Yeah, Patrick.", "And the last four digits of your social security number?", "Three two two six.", "very good. Okay, let me go ahead and update your last name real quick, give me one second.", "sure.", "Alright. just a moment sir on the account.", "#huh, here with you.", "Not a problem, I have that updated it with our current database right away. What else could I help you with today if you don't mind?", "yeah, I had a few questions about a Term Life insurance policy. You offer that right?", "Yes sir, we do.", "Okay, right so I've got an automobile policy with you now and I have decided to shop a Term life insurance.", "That's great news.", "I've had the same policy for years and it never hurts to look around once in awhile, right? .", "Thats right. .", "Shake things up a bit.", "Yes sir. .", ".", "Let me draft that up for you.", "No problem, I was looking at your plans online and thought it would be great to have it all in one place.", "We really appreciate your business, so do you know which policy you would be interested in quoting?", "sure one second. Shoot I wrote it down, let me find it. Found it.", "Take your time.", "Nowaday very slow these days. .", "I completely understand, believe me.", "Okay, okay, I believe it is called home complete if I'm not mistaken.", "That's correct, yep, you got it mister Donald.", "Seemed the best option for me for now.", "Yes sir, okay the annual premium for a Term life insurance policy would be one t thousand two dollars per year.", "Good.", "This policy includes our highest coverage and that comes with lowest deductibles, it's a great policy.", "Wow, really? #huh, that's a good bit lower than what I've been paying annually.", "That's good.", "That will be good for me right?", "Yes Sir.", "And your policy plan is so affordable compared to others i saw online?", "I think so Sir.", "Still checking through now.", "No problem, okay mister Donald I'm glad to hear we might be able to help you save some money.", "#huh you think so?", "Yes sir, it will. #huh.", "So do you think you could email me all the plans of your current policies if I give you my email address?", "Sure, I would be happy to do that, lets go ahead sir.", "Okay, it is Charlesdonald at gmail dot com.", "Got it, very easy enough.", "Thank God I had made a shorter email address years ago. .", "for easy remembrance right?", "Very correct.", "awesome. Okay I've got that together for you and I will get it sent right over to you.", "Great.", "Consider it done. If you have any questions or need more information, you just call me or email me back at that address.", "#oh Okay, thats good.", "My pleasure, mister Donald Anything for our loyal customers.is there anything else I could help you with today?", "As a matter of fact, while I've got you on the line.", "Yes sir?", "Could you tell me when my auto policy premium is due?", "Sure, that is no problem. one second.", "Sure, thanks for all your time and understanding.", "It's my pleasure. okay that would be March first, I could attach a copy to the email as well, if you don't mind?", "Yeah sure, great.", "No problem, is there anything else I can help you with this afternoon?", "No ma'am, I think that covers it for now. I really appreciate all your help.", "Oh gosh, my pleasure mister Donald If you have any further questions please do not draw back to relate it to me, okay?", "Great.", "Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!", "#mhm You do the same, thanks again.", "Thank you for your time.", "Today has been successful for me.", "That's good.", "#whao, thanks.", "Bye.", "Thank you bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "ChangePlan" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_261_000", "insurance_261_001", "insurance_261_002", "insurance_261_003", "insurance_261_004", "insurance_261_005", "insurance_261_006", "insurance_261_007", "insurance_261_008", "insurance_261_009", "insurance_261_010", "insurance_261_011", "insurance_261_012", "insurance_261_013", "insurance_261_014", "insurance_261_015", "insurance_261_016", "insurance_261_017", "insurance_261_018", "insurance_261_019", "insurance_261_020", "insurance_261_021", "insurance_261_022", "insurance_261_023", "insurance_261_024", "insurance_261_025", "insurance_261_026", "insurance_261_027", "insurance_261_028", "insurance_261_029", "insurance_261_030", "insurance_261_031", "insurance_261_032", "insurance_261_033", "insurance_261_034", "insurance_261_035", "insurance_261_036", "insurance_261_037", "insurance_261_038", "insurance_261_039", "insurance_261_040", "insurance_261_041", "insurance_261_042", "insurance_261_043", "insurance_261_044", "insurance_261_045", "insurance_261_046", "insurance_261_047", "insurance_261_048", "insurance_261_049", "insurance_261_050", "insurance_261_051", "insurance_261_052", "insurance_261_053", "insurance_261_054", "insurance_261_055", "insurance_261_056", "insurance_261_057", "insurance_261_058", "insurance_261_059", "insurance_261_060", "insurance_261_061", "insurance_261_062", "insurance_261_063", "insurance_261_064", "insurance_261_065", "insurance_261_066", "insurance_261_067", "insurance_261_068", "insurance_261_069", "insurance_261_070", "insurance_261_071", "insurance_261_072", "insurance_261_073", "insurance_261_074", "insurance_261_075", "insurance_261_076", "insurance_261_077", "insurance_261_078", "insurance_261_079", "insurance_261_080", "insurance_261_081", "insurance_261_082", "insurance_261_083", "insurance_261_084", "insurance_261_085", "insurance_261_086", "insurance_261_087", "insurance_261_088", "insurance_261_089", "insurance_261_090", "insurance_261_091", "insurance_261_092", "insurance_261_093", "insurance_261_094", "insurance_261_095", "insurance_261_096" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Good afternoon, Rivertown insurance my name is Alexia I'll be your expert today how may I be of help?", "yes I would like to report a double billing on my account.", "Okay, first of all I'm sorry about that and I'm here to make sure that by the end of this call we are able to get a clearer picture of what happened.", "ok.", "may I address you as Miss or Mrs?", "miss is fine.", "thank you moving forward, can I please verify the account holders name for security purpose?", "Stacy Baker.", "can you please spell out your last name for clarity purpose please.", "#yea, B.A.K.E.R.", "wonderful, next I'll need your policy number please.", "policy number?", "yes please.", "where can I find that?", "you can find the number on your account page on our website.", "-um that awesome, few seconds please let me get to my computer.", "#yeah, holding on, take your time miss.", "#mhm policy number! is it the nine digit under my profile picture?", "Yes, that's it.", "ok.", "please read it to me.", "nine eight seven.", "nine eight seven.", "six five four.", "six five four.", "three two one.", "three two one.", "that's all.", "ok, nine eight seven six five four three two one. is that correct?", "yes it is.", "-huh very good, may I have your address.", "house address or office address, what address please?", "preferably the one you used when opening your account that should be your home address.", "ok, eight two, brick avenue Charleston, Massachusetts.", "ok, eight two brick avenue Charleston Massachusetts.", "yeah, that's correct.", "next I'll need the zip code.", "zip code! does my insurance account also have a zip code?", "#laughter, no Miss, Charleston zip code, the town in which you live.", "#oh sure, I was a bit confused there.", "That's right. .", "-oh hello sorry there is a knock on my door hold on please let me go check that out.", "Take your time ma.", "#yep.its my neighbor, quite some time now I set my eyes on her.", "#whao take your time ma.", "#yep, No problem, ok where were we?", "zip code.", "sure one second.am sure I wrote it down, let me find it. #found it.", "Take your time.", "We easily forget this days things .", "I completely understand, believe me.", "Okay, nine two four one ono.", "Zip code, nine two four one one.", "#ya, correct.", "next, I'll need your birth date.", "why? is that really necessary?", "yes please, for security purpose on this account.", "ok seventeenth of July.", "That's great, what year please.", "ok, seventeenth of July nineteen ninety.", "ok, seventeenth of July nineteen ninety.", "#yup, that's correct.", "ok, moving on.", "ok.", "are you there?", "#yep.", "over here I can see you were sent to billing emails.", "yes, that's right.", "I'm really sorry about that, the first email is a billing notification of another customer that was wrongfully sent to you. the second is the correct billing. you can go ahead and confirm with your financial institution, you will see that only one charge is made on your account from Riverton insurance.", "give me a few minutes.", "of course I'll be here.", "ok, I just confirmed that correct.", "ok miss Stacy, sorry about the first email, on behalf of Riverton insurance I sincerely apologize for inconveniences caused.", "#yep, thank you.", "of course, that's what I'm here for, is there anything else you'll need me to assist you with?", "I don't think so.", "Consider it done. If you have any questions or need more information, you just call back.", "#oh Okay, that sounds great.", "My pleasure, Miss stacey, anything for our loyal customers. do have a nice day.", "Please one more thing?", "You can go on Sir.", "After the my policy expires can I change it.", "Form the notification you will sent you will see all our policies clearly started.", "That will be awesome.", "Take your time to check through very well.", "On it.", "Take your time.", "On it already.", "You will duly be notified before the due date.", "Awesome.", "Any other information you want to know?", "Am okay with that one for now.", "Thanks awesome.", "Alright, thanks Bye bye.", "Thank you for your time sir.", "Bye.", "Bye bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "ReportBillingIssue" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_262_000", "insurance_262_001", "insurance_262_002", "insurance_262_003", "insurance_262_004", "insurance_262_005", "insurance_262_006", "insurance_262_007", "insurance_262_008", "insurance_262_009", "insurance_262_010", "insurance_262_011", "insurance_262_012", "insurance_262_013", "insurance_262_014", "insurance_262_015", "insurance_262_016", "insurance_262_017", "insurance_262_018", "insurance_262_019", "insurance_262_020", "insurance_262_021", "insurance_262_022", "insurance_262_023", "insurance_262_024", "insurance_262_025", "insurance_262_026", "insurance_262_027", "insurance_262_028", "insurance_262_029", "insurance_262_030", "insurance_262_031", "insurance_262_032", "insurance_262_033", "insurance_262_034", "insurance_262_035", "insurance_262_036", "insurance_262_037", "insurance_262_038", "insurance_262_039", "insurance_262_040", "insurance_262_041", "insurance_262_042", "insurance_262_043", "insurance_262_044", "insurance_262_045", "insurance_262_046", "insurance_262_047", "insurance_262_048", "insurance_262_049", "insurance_262_050", "insurance_262_051", "insurance_262_052", "insurance_262_053", "insurance_262_054", "insurance_262_055", "insurance_262_056", "insurance_262_057", "insurance_262_058", "insurance_262_059", "insurance_262_060", "insurance_262_061", "insurance_262_062", "insurance_262_063", "insurance_262_064", "insurance_262_065", "insurance_262_066", "insurance_262_067", "insurance_262_068", "insurance_262_069", "insurance_262_070", "insurance_262_071", "insurance_262_072", "insurance_262_073", "insurance_262_074", "insurance_262_075", "insurance_262_076", "insurance_262_077", "insurance_262_078", "insurance_262_079", "insurance_262_080", "insurance_262_081", "insurance_262_082", "insurance_262_083", "insurance_262_084", "insurance_262_085", "insurance_262_086", "insurance_262_087", "insurance_262_088", "insurance_262_089", "insurance_262_090", "insurance_262_091", "insurance_262_092", "insurance_262_093", "insurance_262_094", "insurance_262_095", "insurance_262_096", "insurance_262_097", "insurance_262_098", "insurance_262_099", "insurance_262_100", "insurance_262_101", "insurance_262_102", "insurance_262_103", "insurance_262_104", "insurance_262_105", "insurance_262_106", "insurance_262_107", "insurance_262_108", "insurance_262_109" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Good morning Rivertown Insurance, this is Paul speaking, how may I help you?", "Good morning. My name Is Kimberly.", "Good to have you here. How can I help you?", "I have difficulty login in to my account.", "if i am not mistaken. You mean you are finding it difficult to log in to your insurance account.", "that is right.", "We are sorry about that. I would be glad to reset that for you.", "I have been facing the challenges for quite sometime but I was to occupied to lay my complaint.", "So sorry about that Ma.", "Alright.", "May I have your policy number please?", "One minute please. I need to get my folder.", "That's no problem.", "Few seconds please.", "Please take your time Ma.", "are you there?", "I am with you Ma.", "#Yep I've got that right here, you ready?", "Yes mister Kimberly.Could you provide me with your policy number?", "five two three four two five one one four.", "Okay, let me repeat that back to you, five two three four two five one four?", "You missed a one.", "Few seconds please.", "Alright no problem.", "-oh sorry for the break. One more time please.", "Five two three four two five one one four.", "Okay, missus Kimberly I got it now.", "No problem .", "Trying to go through your account.", "Alright. I'm with you.", "Can I have your full name please?", "My name is Kimberly Jones.", "-oh very good. Thank you.", "(laughter).", "Okay missus Kimberly I don't mind you spelling your first name?", "#huh, okay. K.i.m.b.e.r.l.y.", "I'm on you account. Working on it.", "No problem. I'm with you.", "when was the last time you logged in to your account.", "One second please. Trying to find out.", "Alright Ma.", "I couldn't get that. It's been a while.", "That's no problem ma. Still on your account.", "Thank you Paul.", "what is the response you get when trying to log in to your account.", "wrong password or username.", "okay. Working on that.", "I am with you please.", "Can I have your mother's maiden name?", "yes please. Jones.", "Can I have the username you use when trying to log in?", "ok. Kimjones at Rivertown.", "One second please. Trying to find out.", "The username was email to me immediately I signed in for the policy.", "Alright Ma.", "pIease confirm if the username was correct.", "I will do just that.", "Alright, I am with you.", "Found out the username is absolutely correct. Still working on your account Ma.", "-huh relieved.", "That shows the password you have is incorrect Ma.", "That's right.", "And the last four digits of your social security number?", "Two four one four.", "-huh pretty good. Okay, let me go ahead and reset your password.", "Good. I would be glad.", "Three seconds please.", "Take your time Paul.", "Yes ma.", "Waiting patiently to have access to my accont again.", "Thanks for the patience.", "My pleasure.", "Would you like me to reset the password from here or send the password reset link to your email?", "I would like you to reset the password from here.", "I would be glad to help you Ma.", "thanks.", "Still working on it ma.", "Oh yes. You're doing a great job.", "Your password has been reset sucessfully.", "Wow glad to have my account back.", "Your new password is A, A, X, X, three, one, five, Z.", "oh yes. You're doing a great job. Thank you.", "My pleasure. Anything for our loyal customer .", "(laughing).", "(laughter) sorry for asking much questions.", "It is necessary. it's your job.", "awesome. thanks for the understanding.", "It alright?", "You can now log in to your account to change the password to your choice.", "Thank you. I will do just that.", "Is there anything else I could help you with today?", "As a matter of fact, while I've got you on the line.", "Yes Ma?", "Could you send some information about your pet insurance policy to my email.", "Sure, that is no problem. I would be glad to do that for you..", "Thanks for time.", "It's my pleasure. okay May I have your email.", "Yeah sure, great.", "Alright. Ma.", "You can send it to my email KimberJonestwo zero zero zero at gmail dot com.", "I would do that right away ma.", "Awesome.Thanks.", "My pleasure. It there anything I can help you with.", "#mhm I'm okay Thank you.", "Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your day.", "-hun you too.", "Awesome.", "#whao, thanks.", "Bye.", "Thank you bye." ], "dialogue_acts": [ [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "ResetPassword" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_263_000", "insurance_263_001", "insurance_263_002", "insurance_263_003", "insurance_263_004", "insurance_263_005", "insurance_263_006", "insurance_263_007", "insurance_263_008", "insurance_263_009", "insurance_263_010", "insurance_263_011", "insurance_263_012", "insurance_263_013", "insurance_263_014", "insurance_263_015", "insurance_263_016", "insurance_263_017", "insurance_263_018", "insurance_263_019", "insurance_263_020", "insurance_263_021", "insurance_263_022", "insurance_263_023", "insurance_263_024", "insurance_263_025", "insurance_263_026", "insurance_263_027", "insurance_263_028", "insurance_263_029", "insurance_263_030", "insurance_263_031", "insurance_263_032", "insurance_263_033", "insurance_263_034", "insurance_263_035", "insurance_263_036", "insurance_263_037", "insurance_263_038", "insurance_263_039", "insurance_263_040", "insurance_263_041", "insurance_263_042", "insurance_263_043", "insurance_263_044", "insurance_263_045", "insurance_263_046", "insurance_263_047", "insurance_263_048", "insurance_263_049", "insurance_263_050", "insurance_263_051", "insurance_263_052", "insurance_263_053", "insurance_263_054", "insurance_263_055", "insurance_263_056", "insurance_263_057", "insurance_263_058", "insurance_263_059", "insurance_263_060", "insurance_263_061", "insurance_263_062", "insurance_263_063", "insurance_263_064", "insurance_263_065", "insurance_263_066", "insurance_263_067", "insurance_263_068", "insurance_263_069", "insurance_263_070", "insurance_263_071", "insurance_263_072", "insurance_263_073", "insurance_263_074", "insurance_263_075", "insurance_263_076", "insurance_263_077", "insurance_263_078", "insurance_263_079", "insurance_263_080", "insurance_263_081", "insurance_263_082", "insurance_263_083", "insurance_263_084", "insurance_263_085", "insurance_263_086", "insurance_263_087", "insurance_263_088", "insurance_263_089", "insurance_263_090", "insurance_263_091", "insurance_263_092", "insurance_263_093", "insurance_263_094", "insurance_263_095", "insurance_263_096" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Good morning Rivertown Insurance, this is Stephen speaking.How can i help you?", "Good afternoon. My name is Albert Noel.", "Alright mister Albert. How May I help you sir.", "Yea....I am having issues trying to login into my account on your website.", "oh!sorry about that mister Albert.", "Not a problem.", "what was the response when you try to login Sir.", "Incorrect username or passsword.", "uh-oh! Okay sir.", "So complicated right?", "huh! not at all sir.", "Okay good to hear that. I would be glad if can be resolved.", "It will definitely be resolved sir.", "It okay.", "Which of the information are you sure is correct sir?", "oh! you mean?", "Username or passsword.", "Okay. I am sure the Username is right.", "Alright....good.", "Thank you.", "I will need you to give me the Username ma.", "Ok. Albertnoel at Rivertown.", "Alright mister Albert I would need to run a check on your account sir.", "Alright. no problem take your time.", "Moment please.", "I am with you.", "Okay sir. please can i have your full name sir?", "You mean first and last name?", "Sure, yes Sir.", "Okay, Albert Noel.", "Please can you spell the last name.", "Alright. N. o. e.l.", "I will need your policy number too.", "uh-oh! few seconds please, I will need to get my file folder.", "No problem sir. take your time.", "Sorry for taking time. I just moved into a new apartment.", "wow!...that's cool.", "Yea. this is it. one nine three one eight five four nine one.", "I will repeat the numbers for confirmation sir.", "Alright, go ahead.", "one nine three one eight five four nine one.", "That is right.", "I am still working on your account please.", "Thank you. sir.", "My pleasure.", "Good.", "Hold on sir. while I finalise my check.", "No problem.", "The Username is actually correct sir.", "Bravo. good to hear that.", "At this juncture mister Albert It's either I help you with the password recovery from the system over here............or.", "Okay,...I am with you.", "Or I will help you generate the password reset link and you finish it yourself.", "uh-oh!", "Are you there sir?", "Yea...since I have you online. I would allow you help me recover the password from your system.", "All good Sir. I will need you to answer the following questions in the process of password recovery.", "Okay.", "Moment please.", "um! oh okay.", "Can i have your home address Sir.", "I will have to give you the old address right?", "It has to be the one you entered during registration sir.", "Okay, One harvey circle, Macomb, Illinois. three four three two eight three.", "Okay. got it Sir.", "good.", "Your phone number sir?", "five zero eight two five one seven eight zero nine.", "if i am not mistaken...you said five zero eight two five one seven eight zero nine.", "correct.", "Okay.lastly the last four digits of your social security number.", "five one four two.", "Got it.", "Alright sir.", "A moment please.", "No problem. I am with you.", "Please hold on sir while I actualize the operation.", "-uh, okay.", "uh-oh! done sir. Password recovered successfully.", "Oh! great one.", "Yes ma...the password is a, y, three, one, three, X, y, z.", "I am writing it down...a second please.", "Okay, sir. take your time.", "Okay, i am reading it to you for confirmation. a, y, three, one, three, X, y, z.", "Correct sir.", "Good....yea.", "So....you will be able to login to your account with this password now...", "Alright.....thanks.", "Thereafter....you can now change it to a password of your choice.", "oh! good....Thanks very much for your time.", "You are always welcome..As a loyal customer that you are, we are always at your service. is there any other thing I can help you with Sir?", "uh-oh! as a matter of fact....now that I have you online....um!... none for now.", "Okay Sir... good to hear that and thanks for your patronage sir.", "You are welcome. Enjoy the rest of the day.", "and you too sir.", "Bye.", "Bye Sir." ], "dialogue_acts": [ [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "ResetPassword" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_264_000", "insurance_264_001", "insurance_264_002", "insurance_264_003", "insurance_264_004", "insurance_264_005", "insurance_264_006", "insurance_264_007", "insurance_264_008", "insurance_264_009", "insurance_264_010", "insurance_264_011", "insurance_264_012", "insurance_264_013", "insurance_264_014", "insurance_264_015", "insurance_264_016", "insurance_264_017", "insurance_264_018", "insurance_264_019", "insurance_264_020", "insurance_264_021", "insurance_264_022", "insurance_264_023", "insurance_264_024", "insurance_264_025", "insurance_264_026", "insurance_264_027", "insurance_264_028", "insurance_264_029", "insurance_264_030", "insurance_264_031", "insurance_264_032", "insurance_264_033", "insurance_264_034", "insurance_264_035", "insurance_264_036", "insurance_264_037", "insurance_264_038", "insurance_264_039", "insurance_264_040", "insurance_264_041", "insurance_264_042", "insurance_264_043", "insurance_264_044", "insurance_264_045", "insurance_264_046", "insurance_264_047", "insurance_264_048", "insurance_264_049", "insurance_264_050", "insurance_264_051", "insurance_264_052", "insurance_264_053", "insurance_264_054", "insurance_264_055", "insurance_264_056", "insurance_264_057", "insurance_264_058", "insurance_264_059", "insurance_264_060", "insurance_264_061", "insurance_264_062", "insurance_264_063", "insurance_264_064", "insurance_264_065", "insurance_264_066", "insurance_264_067", "insurance_264_068", "insurance_264_069", "insurance_264_070", "insurance_264_071", "insurance_264_072", "insurance_264_073", "insurance_264_074", "insurance_264_075", "insurance_264_076", "insurance_264_077", "insurance_264_078", "insurance_264_079", "insurance_264_080", "insurance_264_081", "insurance_264_082", "insurance_264_083", "insurance_264_084", "insurance_264_085", "insurance_264_086", "insurance_264_087", "insurance_264_088", "insurance_264_089", "insurance_264_090", "insurance_264_091", "insurance_264_092", "insurance_264_093", "insurance_264_094", "insurance_264_095", "insurance_264_096" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Good afternoon Rivertown Insurance, this is Maria speaking, how can I help you?", "yes I have an existing policy with Rivertown insurance and I was wondering if you could help me on how I can add to it for better productivity.", "Okay, yes I can help you. could I first get your name and your policy number please?", "Sure, you sound very nice.", "#whew, thanks.", "#lets make it fast right away.", "That's no problem, I understand.", "have a place to visit, can we make it faster?", "Right here with you.", "Okay, you ready?", "Yes.", "my name is Jack Smith.", "mister Smith if am right?", "Smith, that name has been an inspiration to me since childhood.", "#Whao, they might have been a reason for your parent name you that awesome name.", "Sure.let's process it fast.", "Could you provide me with your policy number?", "already prepare all my documents in a particular place.", "#Whao, that's good it will make our work earlier.", "#eee, here we go, three four two eight nine two one four seven.", "Okay, let me repeat that back to you, two nine three eight two three eight two nine.", "That's cool.", "-oh am on it.", "Very good.", "Okay, thank you mister Jack we move from here.", "No problem .", "Okay, one last thing, could you please verify your mother's maiden name for me please?", "Sure, Clark.", "very good and also i will like to request for the last four digits of your social security number?", "Nine two three one.", "-huh very good. Okay, let me go ahead and verify your details name real quick, give me one second.", "sure.", "On it.", "That's correct.", "Not a problem, I have that verified it for you, can we proceed to adding another package to your current one?", "yeah, I had a few questions about a homeowner's policy. You offer that right?", "Yes sir, we do.", "Okay, right so I've got an automobile policy and I want to add up a life insurance.", "That's great news.", "I've had the same policy for years and it never hurts to look around once in awhile, right? .", "Thats right.sir .", "Good.", "Yes sir. .", ".", "Let me pull that up for you.", "No problem, I was looking at your plans online and thought it would be great to have it all in one place.", "We appreciate your business, so do you know which policy you would be interested in quoting?", "sure one second. Should I wrote it down, let me find it. Found it.", "Take your time.", "Am doing that now.", "I completely understand, believe me.", "Okay, okay, I believe it is called home complete if I'm not mistaken.", "That's correct, great choice mister Jack.", "Seemed the best option for me.", "Yes sir, okay the annual premium for a home complete policy would be two thousand dollars per year, but Sir I will like recommend the whole life insurance for you which runs for one thousand eight hundred dollars per year.", "Okay.", "This policy includes our highest coverage and lowest deductibles, it's a great policy.", "Wow, really? #yay that's a good bit lower than what I've been paying annually.", "That's great.", "I should've shopped around years ago but I have a tendancy to let time get away from me.", "I'm right there with you. .", "The older you get the quicker time passes they say. Whoever they are. .", ".", "I got you off track, sorry about that, go ahead. .", "No problem, okay mister Jack, I'm glad to hear we might be able to help you save some money.", "#mhm every little bit helps these days.", "Yes sir, it does. #mhm.", "So do you think you could email me that quote if I give you my email address?", "Sure, I would be happy to do that, go ahead.", "Okay, it is Jacksmith at gmail dot com.", "Got it, easy enough.", "I just wish I had made a shorter email address years ago. .", "We all make that mistake, don't we?", "You live, you learn, I guess.", "Good point. Okay I've got that together for you and I will get it sent right over to you.", "Great.", "Consider it done. If you have any questions or need more information, you just call me or email me back at that address.", "#oh Okay, that sounds great.", "Serving you better is my priority, Anything for our loyal customers. Was there anything else I could help you with today?", "As a matter of fact, while I've got you on the line.", "Yes sir.", "Could you tell me when my auto policy premium is due?", "Sure, that is no problem. one second.", "Sure, thanks for all your help.", "It's my pleasure. okay that would be June first, I could attach a copy to the email as well, if you would like?", "Yeah sure, great.", "No problem, is there anything else I can help you with this afternoon?", "No ma'am, I think that covers it for now. I really appreciate all your help.", "Oh gosh, my pleasure mister Jack. If you have any further enquiries about us please do not hesitate to call, okay?", "Okay, sounds great.", "Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!", "#mhm You do the same, thanks again.", "Thank you for your patience.", "Thank you.", "You are welcome.", "Thank you, bye.", "Bye Bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "ChangePlan" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "EnrollInPlan" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "GetQuote" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_265_000", "insurance_265_001", "insurance_265_002", "insurance_265_003", "insurance_265_004", "insurance_265_005", "insurance_265_006", "insurance_265_007", "insurance_265_008", "insurance_265_009", "insurance_265_010", "insurance_265_011", "insurance_265_012", "insurance_265_013", "insurance_265_014", "insurance_265_015", "insurance_265_016", "insurance_265_017", "insurance_265_018", "insurance_265_019", "insurance_265_020", "insurance_265_021", "insurance_265_022", "insurance_265_023", "insurance_265_024", "insurance_265_025", "insurance_265_026", "insurance_265_027", "insurance_265_028", "insurance_265_029", "insurance_265_030", "insurance_265_031", "insurance_265_032", "insurance_265_033", "insurance_265_034", "insurance_265_035", "insurance_265_036", "insurance_265_037", "insurance_265_038", "insurance_265_039", "insurance_265_040", "insurance_265_041", "insurance_265_042", "insurance_265_043", "insurance_265_044", "insurance_265_045", "insurance_265_046", "insurance_265_047", "insurance_265_048", "insurance_265_049", "insurance_265_050", "insurance_265_051", "insurance_265_052", "insurance_265_053", "insurance_265_054", "insurance_265_055", "insurance_265_056", "insurance_265_057", "insurance_265_058", "insurance_265_059", "insurance_265_060", "insurance_265_061", "insurance_265_062", "insurance_265_063", "insurance_265_064", "insurance_265_065", "insurance_265_066", "insurance_265_067", "insurance_265_068", "insurance_265_069", "insurance_265_070", "insurance_265_071", "insurance_265_072", "insurance_265_073", "insurance_265_074", "insurance_265_075", "insurance_265_076", "insurance_265_077", "insurance_265_078", "insurance_265_079", "insurance_265_080", "insurance_265_081", "insurance_265_082", "insurance_265_083", "insurance_265_084", "insurance_265_085", "insurance_265_086", "insurance_265_087", "insurance_265_088", "insurance_265_089", "insurance_265_090", "insurance_265_091", "insurance_265_092", "insurance_265_093", "insurance_265_094", "insurance_265_095", "insurance_265_096", "insurance_265_097" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Good Morning Rivertown Insurance, this is Sonya speaking, how can I help you.", "Hi, good morning. I want to cancel my insurance plan.", "Okay sure I can help with that. Can I have your first and last name please?", "sure.", "That's fine.", "one moment.", "That's no problem, I understand.", "let me have a glass of water.", "take your time sir.", "Okay, you ready?", "Yes sir, go ahead.", "my name is Richard Jehu.", "Thank you mister Jehu, just to confirm, is Jehu is spelled as?", "J.e.h.u.", "Alright. got it sir.", "Good.", "To cancel your plan could you provide me your policy number?", "give me a moment. let me look for it.", "Okay sir, take your time.", "Four two nine two five one one two one.", "Okay, let me repeat that back to you, Four two nine two five one one two?", "You missed a one.", "-oh one more time please.", "Four two nine two five one one two one.", "Okay, Sir I got it now.", "No problem .", "May I have your address?", "Sure.", "And your zip code?", "Fifty five ST. John Bowen, Avenue.", "-oh very good. Okay, let me go ahead and update your address real quick, give me one second.", "sure.", "Thank you sir, your zip code sir?", "#huh, six four three one one.", "I'll repeat the address for confirmation sir....Fifty five ST. John Bowen Avenue Illinois six four three one one.", "yeah, that's correct.", "Sir. I'll need your birth date also.", "sorry, I am not having birthday today.", "[Laughter], it is your date of your date of birth sir.", "okay I thought you were asking me to celebrate my birthday.", "No worries sir.", "Yep my date of birth is September ninth, nineteen seventy there.", "September ninth, nineteen seventy three, #huh just a moment please.", "Mhm.", "Alright. Before I proceed to cancel your plan, may I know the reason why you are cancelling?", "it is, it just I found another insurance company and it seems that their plan has better coverage and cheaper.", "Thank you for the info, sir. Would you mind telling is which company it is?", "Eh, can we just go ahead and cancel it? I.... don't have time to explain that much.", "just give me a minute. Okay, so after cancellation you won't be charged in the next billing period which starts June first this year.", "okay.", "Please #huh confirm the cancellation?", "Yes, I confirm to cancel it.", "That's no problem mister Sir.", "That's good.", "Alright. please hang on sir, I will proceed to cancel your plan in the system.", "Yeah, sure.", "Okay done. Your plan is now cancelled. is there anything I can help you with?", "Wow, really? #huh, that's a good bit lower than what I've been paying annually.", "That's good.", "That will be good for me right?", "Yes Sir.", "And your policy plan is so affordable compared to others i saw online?", "I think so Sir.", "Still checking through now.", "No problem, okay mister Vehu I'm glad to hear we might be able to help you save some money.", "#huh you think so?", "Yes sir, it will. #huh.", "So do you think you could email me all the plans of your current policies if I give you my email address?", "Sure, I would be delightful to do that, lets go ahead sir.", "Okay, it is richardjehu at gmail dot com.", "Got it, very easy enough.", "Thank God I had made a shorter email address years ago. .", "for easy remembrance right?", "Very correct.", "awesome. Okay I've got that together for you and I will get it sent right over to you.", "Great.", "Consider it done. If you have any questions or need more information, you just call me or email me back at that address.", "#oh Okay, thats good.", "My pleasure, sir. Anything for our loyal customers.is there anything else I could help you with today?", "As a matter of fact, while I've got you on the line.", "Yes sir?", "Could you tell me when my auto policy premium is due?", "Sure, that is no problem. one second.", "Sure, thanks for all your time and understanding.", "It's my pleasure. okay that would be October Second, I could attach a copy to the email as well, if you don't mind?", "Yeah sure, great.", "No problem, is there anything else I can help you with this afternoon?", "No ma'am, I think that covers it for now. I really appreciate all your help.", "My pleasure mister Jehu. If you have any further questions please do not draw back to relate it to me, okay?", "Awesome.", "Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!", "#mhm You do the same, thanks again.", "Thank you for your time.", "Today has been successful for me.", "Great.", "#whao, thanks.", "Bye.", "Thank you bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "CancelPlan" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_266_000", "insurance_266_001", "insurance_266_002", "insurance_266_003", "insurance_266_004", "insurance_266_005", "insurance_266_006", "insurance_266_007", "insurance_266_008", "insurance_266_009", "insurance_266_010", "insurance_266_011", "insurance_266_012", "insurance_266_013", "insurance_266_014", "insurance_266_015", "insurance_266_016", "insurance_266_017", "insurance_266_018", "insurance_266_019", "insurance_266_020", "insurance_266_021", "insurance_266_022", "insurance_266_023", "insurance_266_024", "insurance_266_025", "insurance_266_026", "insurance_266_027", "insurance_266_028", "insurance_266_029", "insurance_266_030", "insurance_266_031", "insurance_266_032", "insurance_266_033", "insurance_266_034", "insurance_266_035", "insurance_266_036", "insurance_266_037", "insurance_266_038", "insurance_266_039", "insurance_266_040", "insurance_266_041", "insurance_266_042", "insurance_266_043", "insurance_266_044", "insurance_266_045", "insurance_266_046", "insurance_266_047", "insurance_266_048", "insurance_266_049", "insurance_266_050", "insurance_266_051", "insurance_266_052", "insurance_266_053", "insurance_266_054", "insurance_266_055", "insurance_266_056", "insurance_266_057", "insurance_266_058", "insurance_266_059", "insurance_266_060", "insurance_266_061", "insurance_266_062", "insurance_266_063", "insurance_266_064", "insurance_266_065", "insurance_266_066", "insurance_266_067", "insurance_266_068", "insurance_266_069", "insurance_266_070", "insurance_266_071", "insurance_266_072", "insurance_266_073", "insurance_266_074", "insurance_266_075", "insurance_266_076", "insurance_266_077", "insurance_266_078", "insurance_266_079", "insurance_266_080", "insurance_266_081", "insurance_266_082", "insurance_266_083", "insurance_266_084", "insurance_266_085", "insurance_266_086", "insurance_266_087", "insurance_266_088", "insurance_266_089", "insurance_266_090", "insurance_266_091", "insurance_266_092", "insurance_266_093", "insurance_266_094", "insurance_266_095", "insurance_266_096", "insurance_266_097" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Hello, Rivertown Insurance, this is Carolina speaking, how can I help you?", "I want to cancel my insurance plan.", "Hi, thanks for calling Rivertown Insurance customer service. I can help you?", "I would like to cancel my insurance plan.", "okay, could I have your first name and last name?", "one moment.", "That's no problem, take your time.", "let me have a glass of water.", "I understand sir.", "Okay, you ready?", "Yes sir, go ahead.", "my name is Stone Benedict.", "Thank you Stone Benedict, just to confirm is Bennedict spelled B.e.n.n.e.d.i.c.t.?", "No it is B.e.n.e.d.i.c.t.", "Got that Sir.", "Good.", "To cancel your plan could you provide me yourur policy number? you can find this number on your account page in our website.", "give me a moment.", "Sure, take your time.", "Policy number, it is the string of number below my Profile picture?", "Yes exactly, could you read that number to me?", "Yes, one two three.", "One two three.", "Four nine three.", "Four nine three.", "two two one.", "Two two one.", "Yep, that's it.", "Okay, one two three four nine three two two one.", "Yep that's right.", "perfect, may I have your address and zip code please?", "sure.", "Okay.", "Yep, it is seventy eight Brooklyn Avenue, San Diego, California.", "Okay. Your zip code?", "#huh it is seven three oh oh oh.", "For confirmation sir, seventy eight Brooklyn Avenue, San Diego California, seven three oh oh oh right?", "#oh yep, very correct.", "Next we need is your birth date?", "sorry, what birthday? I am not having birthday today.", "[Laughter] it is the date of your birth sir, we need the information to verify your identity.", "#oh I thought you were asking me to celebrate my birthday.", "That's no problem. I understand.", "Yeah my date of birth is December the ten, ninety seventy four.", "Alright. December the ten ninety seventy four oh gosh, just a minute.", "mhm.", "Okay, before I proceed to cancell your plan, may I know the why you are cancelling?", "Eh, can we just go ahead and cancel it? I.... don't have time to explain that much.", "just give me a minute. Okay, so after cancellation you won't be charged in the next billing period which starts June first this year.", "okay.", "Please #huh confirm the cancellation?", "Yes, I confirm to cancel it.", "That's no problem mister Benedict.", "That's good.", "Alright. please hang on sir, I will proceed to cancel your plan in the system.", "Yeah, sure.", "Okay done. Your plan is now cancelled. is there anything I can help you with?", "Wow, really? #huh, that's a good bit lower than what I've been paying annually.", "That's good.", "That will be good for me right?", "Yes Sir.", "And your policy plan is so affordable compared to others i saw online?", "I think so Sir.", "Still checking through now.", "No problem, okay mister Benedict I'm glad to hear we might be able to help you save some money.", "#huh you think so?", "Yes sir, it will. #huh.", "So do you think you could email me all the plans of your current policies if I give you my email address?", "Sure, I would be delightful to do that, lets go ahead sir.", "Okay, it is stonebenedict at gmail dot com.", "Got it, very easy enough.", "Thank God I had made a shorter email address years ago. .", "for easy remembrance right?", "Very correct.", "awesome. Okay I've got that together for you and I will get it sent right over to you.", "Great.", "Consider it done. If you have any questions or need more information, you just call me or email me back at that address.", "#oh Okay, thats good.", "My pleasure, mister Benedict. Anything for our loyal customers.is there anything else I could help you with today?", "As a matter of fact, while I've got you on the line.", "Yes sir?", "Could you tell me when my auto policy premium is due?", "Sure, that is no problem. one second.", "Sure, thanks for all your time and understanding.", "It's my pleasure. okay that would be January ten, I could attach a copy to the email as well, if you don't mind?", "Yeah sure, great.", "No problem, is there anything else I can help you with this afternoon?", "No ma'am, I think that covers it for now. I really appreciate all your help.", "Oh gosh, my pleasure mister Benedict. If you have any further questions please do not draw back to relate it to me, okay?", "Good.", "Thank you for being a esteemed customer of Rivertown Insurance. Enjoy the rest of your afternoon!", "#mhm You do the same, thanks again.", "Thank you for your time.", "Today has been wonderful for me.", "Awesome.", "#whao, thanks.", "Bye.", "Thank you bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "CancelPlan" ], [], [ "CancelPlan" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_267_000", "insurance_267_001", "insurance_267_002", "insurance_267_003", "insurance_267_004", "insurance_267_005", "insurance_267_006", "insurance_267_007", "insurance_267_008", "insurance_267_009", "insurance_267_010", "insurance_267_011", "insurance_267_012", "insurance_267_013", "insurance_267_014", "insurance_267_015", "insurance_267_016", "insurance_267_017", "insurance_267_018", "insurance_267_019", "insurance_267_020", "insurance_267_021", "insurance_267_022", "insurance_267_023", "insurance_267_024", "insurance_267_025", "insurance_267_026", "insurance_267_027", "insurance_267_028", "insurance_267_029", "insurance_267_030", "insurance_267_031", "insurance_267_032", "insurance_267_033", "insurance_267_034", "insurance_267_035", "insurance_267_036", "insurance_267_037", "insurance_267_038", "insurance_267_039", "insurance_267_040", "insurance_267_041", "insurance_267_042", "insurance_267_043", "insurance_267_044", "insurance_267_045", "insurance_267_046", "insurance_267_047", "insurance_267_048", "insurance_267_049", "insurance_267_050", "insurance_267_051", "insurance_267_052", "insurance_267_053" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Good morning, Rivertown Insurance, how may I help you?", "Hi, I was wanting to change my billing from yearly to monthly, can I do that?", "Let's take a look at your account. It shouldn't be a problem. Can I get your first and last name?", "Yeah, sure. My name is Susan Jones. Did you need my account number?", "Hi Susan, my name is Jane, and yes, I'll need your account number.", "Okay, just a second, I forgot to grab the policy, can you hang on for a second?", "No problem.", "Okay, I got it. It's seven four eight two nine nine nine nine.", "Thanks, just pulling up your account.", "Okay.", "Okay, I have your account up. You said you want to change your billing frequency? Is that correct?", "Yeah, I'm just finding that that one big bill is harder to plan for, it's always a big chunk, I'd rather make the smaller monthly payments.", "I can understand that, for sure. In order to make changes to the account, I do need to ask a couple security questions.", "No problem, ask away.", "Thank you, first, what is your birthdate?", "July fifteenth, ninteen eighty nine.", "Thank you, and can you confirm your current address?", "Sure, seventeen fourty six Wilson street, Summerville PA. The zip is four oh six nine eight.", "Great, and finally, You gave us answers to three security questions, do you remember doing that?", "Yeah, I hate those things, I hope they come up with a better way to do that in the future.", "I agree, no one likes them, but, for now, it's what we have.", "Okay, let's see how well the brain is working this morning, go ahead.", "I'll ask you the three questions, two out of three will do.", "I'm ready.", "Okay, what was your mother's maiden name?", "Simpson.", "What was the name of your first pet?", "Fred, Fred the cat.", "Good. and finally, what is the name of your childhood best friend?", "Echo, that one I always know, I've never met another person named Echo, and she was my best friend. I have no idea where her parents came up with that name, but it sure comes in handy for these security questions! .", "Echo? Wow, yeah, that's a new one on me, and I hear a lot of names.", "I can't imagine it makes too many top ten lists.", "Okay, so all good to go, let's get the billing changed.", "Yay! I passed!", "Yes, top marks. So you would like to change from annual billing to monthly, So I see the billing for the year just went out, so we can change that to take the first payment on the fifteenth, and then monthly after that.", "Yeah, that will be perfect. I figured it would be easier to do this right at the beginning.", "Definitely. Okay, how will you be making the payments? We can take it directly from your account, charge a credit card, or send you a monthly invoice that you can pay through your bank.", "Not credit card, I guess the easiest would be for you to take it directly.", "Okay, I agree, that's the easiest way.", "How do we set that up?", "We need to get the details for your bank account. If you do online banking there is usually an option to download an autowithdrawl form, that will give us all the information we need. Or, you can go directly to your bank and they can print one off for you.", "Yeah, I've seen that autowithdrawl form thing, I can get that to you. Do I just email that in?", "Yes, send it to my attention. jsmith at Rivertown dot com. Just put your account number in the subject line. Can you get that done by the end of the week?", "Oh yeah, no problem, I'll do it today.", "Great, I'll get that entered and set up, and you'll receive a notification that your billing details have changed. I'll just confirm your email address. I have sjones at gmail dot com.", "That's the one.", "Good, that's it then, you send me the form, I'll make the changes and the first payment will come out on the fifteenth. There will be an additional twenty dollar charge on that first payment, for setting up monthly billing.", "Yeah, I expected that, is that charge every year?", "Yes, it's the administration charge for monthly billing.", "Right, okay, well that's reasonable I guess.", "So that's it, was there anything else I can help you with today Susan?", "Nope, that's it, thanks for your help Jane, I'll get that form to you in a few minutes.", "Okay, I'll watch for it. You have a great day Susan. Thank you for using Rivertown Insurance. Bye.", "You too Jane, thanks again. Bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [] ], "intents": [ [], [ "UpdateBillingFrequency" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_268_000", "insurance_268_001", "insurance_268_002", "insurance_268_003", "insurance_268_004", "insurance_268_005", "insurance_268_006", "insurance_268_007", "insurance_268_008", "insurance_268_009", "insurance_268_010", "insurance_268_011", "insurance_268_012", "insurance_268_013", "insurance_268_014", "insurance_268_015", "insurance_268_016", "insurance_268_017", "insurance_268_018", "insurance_268_019", "insurance_268_020", "insurance_268_021", "insurance_268_022", "insurance_268_023", "insurance_268_024", "insurance_268_025", "insurance_268_026", "insurance_268_027", "insurance_268_028", "insurance_268_029", "insurance_268_030", "insurance_268_031", "insurance_268_032", "insurance_268_033", "insurance_268_034", "insurance_268_035", "insurance_268_036", "insurance_268_037", "insurance_268_038", "insurance_268_039", "insurance_268_040", "insurance_268_041", "insurance_268_042", "insurance_268_043", "insurance_268_044", "insurance_268_045", "insurance_268_046", "insurance_268_047", "insurance_268_048", "insurance_268_049", "insurance_268_050", "insurance_268_051" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "This is Sarah at Rivertown Insurance. I hope you're having a great day! How can I help make it better?", "This is Steve Blaney. I'm calling to cancel my auto insurance plan.", "I'm so sorry we might lose you as a customer, mister Blaney. Let me pull up your account. Do you have your eight digit account number?", "Yes. It's seven two four one eight three six two. I also have my car policy number if that helps. Seventeen hundred, thirty-six, forty-eight.", "Oh, thank you for both of those. Ah, yes. I have your plan in front of me. We do value your business, mister Blaney. May I ask why you want to cancel your policy with us?", "I found a cheaper premium with another company.", "I see. So, you're currently signed up for our complete auto plan at a price of two thousand dollars per year. And you've found a less expensive plan with someone else?", "Yes. A much cheaper plan. Thirteen fifty a year.", "That does seem to be a good deal. Now will your plan with another company be a complete plan as well or are you dropping down to a basic plan?", "Well, I guess it's the same plan. The benefits looked to be the same according to this new agent.", "I just wanted to confirm that because it can get confusing and I, in fact, just got off the phone with a customer that found a cheaper plan with another provider. But after looking at the new policy with him, we found he was not going to get the same level of benefits. I just want to make sure that doesn't happen to you. As I said, your plan is our complete plan, which includes the six most common car insurance options of auto liability coverage, uninsured and underinsured motorist coverage, comprehensive coverage, collision coverage, medical payments coverage and personal injury protection. But in addition you get coverage for rental reimbursement, gap coverage, new car replacement coverage, towing and labor cost coverage, ride-sharing coverage, sound system coverage and classic insurance coverage for your nineteen seventy-five Chevrolet Monte Carlo.", "Oh, I sold that car last year. And I have triple A coverage so I don't need towing coverage. Probably not half of that other stuff.", "That's probably why this new offer is so much less expensive. We have a price-match policy if you have an offer of the same coverage for less. Also, if you drop your car insurance with us, you'll lose your multi-policy discount for having your homeowner's insurance with us as well. In the long run, it would definitely be worth us doing an apples to apples examination of our plan versus theirs to make sure you're not going to miss out on other benefits.", "Look, I'm just going to be honest with you. My son-in-law has started selling insurance and we're just trying to help him out. He didn't mention anything about them offering homeowner's insurance.", "It might be that they only offer car insurance.", "Hmm, I didn't think about the multi-discount thing.", "I think it's great that you're trying to help your son-in-law out, mister Blaney. As I said, we'd hate to lose you as a customer, but I really want to make sure you're not losing any needed coverage or benefits by changing plans.", "Well, that's - I appreciate that. You've always been good to work with.", "What I'd like to recommend, if you're open to it, is that I set up an appointment with Joe Black, your agent, so he can take a look at the new policy you're considering and help you accurately compare the options. You may find that it is best to go with your son-in-law, but it sounds like we might be able to take you down to a Preferred Plan or possibly even a Basic Plan and keep you with a multi-policy discount.", "Jeez. You're making a lot of good points that I didn't think of. I do want to help my son-in-law as much as I can, but -", "If your son-in-law is new to this, meeting with Joe about what you're considering might help you to even go back to your son-in-law with questions so he can learn some new aspects. Ultimately both he and we at All Rivers want what is best for you. It's your choice in the end.", "What you're saying makes sense. My son-in-law can learn and so can I, which it sounds like I need.", "It can't hurt. Learning is always a good thing! So can I set up a time for you to meet with Joe? How soon were you wanting to get this done by?", "Uh, sooner versus later.", "Joe has an opening tomorrow at four p.m. or Friday at nine a.m. Would either of those work for you?", "Let's do Friday. Gives me an excuse to take the whole day off then. ", "That's the best part! A day off. A day off and getting you the best and most appropriate deal for you.", "I like that. I think I'm worth it.", "I have no doubts, mister Blaney.", "Now do I need to go to Joe's office? He's not coming to my house is he?", "He might be able to come to your house, if you prefer, but those times I gave you are his office times.", "That's fine. I'll go to his office. Is he still at the corner of James and Harrison Streets?", "Let me look that up for you. One moment, please.", "Sure.", "Actually Joe moved his office last year. He's now at six two six Cranberry Drive.", "Oh, wow! Cranberry Drive is just down the road from me. That's great!", "Well, good I'm glad that worked out.", "Me, too.", "So just to summarize and confirm. I have you meeting with Joe Black at his office at six two six Cranberry Drive at nine a.m. on Friday, July sixteenth. Please bring the new policy you're considering with you, or a list of what is covered, included.", "Will do.", "I made a note in your file for Joe to talk with you about the Basic and Preferred Plans to see if they might be sufficient for you now.", "Thank you. I forgot all about notifying him that I sold the Monte Carlo.", "That's understandable there's a lot going on in the world and our lives these days.", "You've got that right.", "Is there anything else I can help out with today, mister Blaney?", "No, I think, that's everything. I really do appreciate your time to think this through.", "Like I said, we want what's best for you, and of course, we certainly hope we retain your - we keep you as a customer. A happy customer.", "Well, you've made a good first step at that.", "Well, thank you. If there's nothing else, I'll disconnect our call now. And you have a wonderful rest of your day, sir.", "You as well. Thanks again.", "Good-bye, mister Blaney. It was a pleasure to speak with you.", "You, too. Bye-bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "CancelPlan" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_269_000", "insurance_269_001", "insurance_269_002", "insurance_269_003", "insurance_269_004", "insurance_269_005", "insurance_269_006", "insurance_269_007", "insurance_269_008", "insurance_269_009", "insurance_269_010", "insurance_269_011", "insurance_269_012", "insurance_269_013", "insurance_269_014", "insurance_269_015", "insurance_269_016", "insurance_269_017", "insurance_269_018", "insurance_269_019", "insurance_269_020", "insurance_269_021", "insurance_269_022", "insurance_269_023", "insurance_269_024", "insurance_269_025", "insurance_269_026", "insurance_269_027", "insurance_269_028", "insurance_269_029", "insurance_269_030", "insurance_269_031", "insurance_269_032", "insurance_269_033", "insurance_269_034", "insurance_269_035", "insurance_269_036", "insurance_269_037", "insurance_269_038", "insurance_269_039", "insurance_269_040", "insurance_269_041", "insurance_269_042", "insurance_269_043", "insurance_269_044", "insurance_269_045", "insurance_269_046", "insurance_269_047", "insurance_269_048", "insurance_269_049", "insurance_269_050", "insurance_269_051", "insurance_269_052", "insurance_269_053", "insurance_269_054" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Good morning, Rivertown Insurance, how may I direct your call?", "Hi, I'm not sure who I should speak to, I just called the number on your website. I need to put in a claim, that windstorm last night brought down a big tree, right on top of our house. It hit the car too, and the garage. I'm not sure where to start.", "Oh, wow, that's terrible! Yes, that was some storm. I'm so sorry. Let's see, we can start with the property claim, I'll put you through to Jane Smith. She can answer all your questions and get things started for you. Please hold and I'll put you right through.", "Thanks, I'll hold.", "Hello, this is Jane Smith, I understand you've had some damage to your property? I'm so sorry. Let's get things started. May I have your first and last name?", "Hi Jane, yeah, some huge damage, there is a massive tree that came down onto our roof, and garage, and car. Oh, sorry, my name, yes. My name is Susan Jones.", "Hi Susan, don't worry, I'll get some preliminary details and we can get the claim started right away. Do you know your policy number?", "Oh man, I'm managing all this from a cell phone, I do have it in an email somewhere.", "Go ahead and look, I'll wait. Take your time.", "Okay, here it is, I think. It's seven seven four two nine nine nine seven. Is that the right amount of numbers?", "Yes, just hold a moment while I bring up your file.", "Okay, thank you.", "Alright Susan, I have your policy up on the screen, I'm just taking a look at your coverage.", "Okay, thank you. Our filing cabinet is in one of the rooms I can't get to, I don't remember a lot of the details.", "No problem, I can see it all.", "Good. Okay, How do we start?", "First, I just want to confirm the address of the property, where the damage occurred. I show this policy for a property at seven seven nine three Olson street, Summerville. Is that correct?", "Yes, that's right.", "Okay. Now, just in the simplest details, what happened, and was was the damage?", "Well, the wind storm came up last night, around eight PM. It wasn't too bad at first, but then there was a couple of gusts that were really bad. It was just roaring. I was looking out my window at first, but one gust sent me running downstairs to the basement, I didn't want to be out side in it, I figured that was the safest place to go.", "That must have been so scary for you! Were you home alone?", "Yes, well, execpt for the cat, but she was hiding somewhere already.", "Do you remember what time you went downstairs? Was it when the tree came down?", "I went down just after nine I think. That wasn't the gust of wind that brought the tree down. It might have been the one that damaged the tree though. I couldn't hear the wind as bad down there but about ten minutes later, there was a huge crack and boom, the house just shook, I knew it had been hit.", "How terrifying that must have been!", "I was too scared to go up, for a little while, probably fifteen or twenty minutes, but, when I did open the door to go up, I could hear the wind again. It had calmed down.", "I see, did you stay inside the house?", "No, there was a door to outside at the top of the stairs, I went right outside, and that's when I saw the tree, just cracked in half, and one half was sitting on my car and garage, and the other half on my roof. In my roof actually, it had smashed right through it, great big hole on the back corner, where the bedroom is.", "Okay, so the tree did hit the house directly, and broke through the roof then?", "Yes, one half, and the other half was laying across my car, and smashed one corner of the garage.", "And what time was this, that you went outside?", "About ten thirty PM or so, I didn't check my phone right then. I called my sister, she said it was around then, that I called.", "I'm so sorry, what a horrible thing to have to deal with at that time of night.", "I was wide awake, I'm not sure I even slept last night.", "I bet. Okay, well, the first thing we have to do today, is get your home and garage secured. We can take care of that pretty quickly, but I wil send out a security company to be on site until we do. Are you at the property now?", "Yes, I'm here, there. At the house. I stayed all night, but I called nine one one last night. They send the gas company who shut off the gas, and the power company shut down the power. So I don't want to be here much longer. I took out a few things that weren't damaged.", "Right, good, Okay. Well, we should have it secured within the hour. Then we need to send an adjuster by to take some preliminary pictures and measurements of the damage then we can board things up and get them protected from the weather.", "Oh good! I was worried about rain. Good, Okay, should I wait here then?", "Yes, if that's okay?", "No problem, I can wait. Do you know when the adjuster will be by?", "They should be there within the hour as well, I've sent your file to dispatch. Once he's taken his pictures and measurements the restoral company will board up the house and garage, so they are secure an no more weather damage can occur.", "Okay, that sounds good, I'm still pretty numb, but I can deal with getting things buttoned up, that was a big worry.", "Oh, don't worry, we will get things rolling here. It won't be repaired today, but we can determine what steps need to take place next.", "Okay, thank you.", "Do you have a place to stay? You do have coverage for accomodations. I can authorize hotel accomodations for the first few days. Depending on the structural damage there may be a longer period of time needed for repairs. If that's the case we will find you something more home like for that duration.", "I can stay with my sister for a couple days.", "Okay, that's good, just talk with the adjuster about making any other accomodation arrangements when they get there.", "Okay, thank you. You've been so helpful.", "Anything you need, we are here to help. I know this has been a traumatic experience. Your assigned adjuster will be your contact for everything. They are very experienced at walking you through this entire procedure, and you will be back in your home as soon as possible.", "Okay. I'll just wait here for them.", "If you need anything before they get there, just call me back okay? My direct line is five oh three eight six four seven two four six.", "Thank you Jane. Very much. I'll go wait for the adjuster.", "Okay Susan, try not to worry. Take care and call if you need anything.", "I will, you take care too. Bye for now.", "Bye Susan." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "FileClaim" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_270_000", "insurance_270_001", "insurance_270_002", "insurance_270_003", "insurance_270_004", "insurance_270_005", "insurance_270_006", "insurance_270_007", "insurance_270_008", "insurance_270_009", "insurance_270_010", "insurance_270_011", "insurance_270_012", "insurance_270_013", "insurance_270_014", "insurance_270_015", "insurance_270_016", "insurance_270_017", "insurance_270_018", "insurance_270_019", "insurance_270_020", "insurance_270_021", "insurance_270_022", "insurance_270_023", "insurance_270_024", "insurance_270_025", "insurance_270_026", "insurance_270_027", "insurance_270_028", "insurance_270_029", "insurance_270_030", "insurance_270_031", "insurance_270_032", "insurance_270_033", "insurance_270_034", "insurance_270_035", "insurance_270_036", "insurance_270_037", "insurance_270_038", "insurance_270_039", "insurance_270_040", "insurance_270_041", "insurance_270_042", "insurance_270_043", "insurance_270_044", "insurance_270_045", "insurance_270_046", "insurance_270_047", "insurance_270_048" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Good morning Rivertown Insurance, how may I help you?", "Hi, good morning. I need to change my address with you guys. I just moved.", "Okay, I can take care of that, my name is Jane. May I have your first and last name?", "Hi Jane, my name is Susan, Susan Jones.", "Hi Susan. Do you have your policy number handy? Or your customer ID number?", "Yep. My policy number is six three nine six zero zero zero four.", "Great, please hold a moment while I pull that up.", "No problem.", "Okay Susan, I have your file up. You said you wanted to change your address?", "Yes, please. Just the address, nothing else has changed.", "Alright. In order to make a change on your file, I will need to ask you some security questions. Is it okay to proceed with that now?", "Oh, yeah sure.", "First, your birthdate.", "I know that one April sixteenth nineteen seventy four.", "Great, thank you. Could you give me the address that we currently have on file for you?", "Sure, that would be fourteen twenty eighth Avenue, Summerville PA.", "And the zipcode, for that address?", "seven four nine oh three.", "Good, Now, finally I need to ask you one of the security questions you set up when you opened your file.", "Oh man, I always hate these questions. I always think how could I forget that? Then you ask, and my brain freezes.", "Just relax, I'm sure you'll remember.", "Okay, lets do it.", "What was the name of your first pet?", "Wilson. Wilson the cat.", "Correct. See that wasn't so bad.", "One time, I had a question about my favorite place to holiday. Well, between setting up that answer, and needing to use it, I'd traveled to a lot more places! I amazed I got it correct.", "I hadn't thought of that, I'll remember not to use that one for myself.", "Okay, so was that it? Did I pass?", "Yes, we can go ahead and make the change to your address.", "Okay, what did you need to know? Just give you the address?", "Sure, let's start with that, I have a couple other questions, but let's get the new address put in.", "Sure, the new address is unit three oh seven, sixteen hundred Anderson Avenue.", "Is that still in Summerville?", "Yes.", "And your new zipcode?", "It's seven four eight seven two.", "Good, now a couple more questions, just to make sure we have all your current information.", "Great, no problem, go ahead.", "The phone number we have on file for you is three oh four seven nine nine six six two four.", "Oh no, no that's changed. I changed cell phone plans and got a new number.", "I'm glad I asked. Ok, lets get that changed too.", "Yeah, okay the new number is three oh four eight eight eight one four nine seven.", "Okay, good, that's changed. The email address we have is sjones at gmail dot com. Is that still the best email to contact you at?", "Yep, that's still the same.", "Okay, good, that's all I need to confirm. Did you have any other questions for me?", "Nope. That was it, I just needed to change my address, and phone number I guess. .", "Okay, that's all done then. Thank you for choosing Rivertown Insurance. It's been a pleasure speaking with you. Have a great rest of your day Susan.", "Thanks Jane, you too. Bye.", "Bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [] ], "intents": [ [], [ "ChangeAddress" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_271_000", "insurance_271_001", "insurance_271_002", "insurance_271_003", "insurance_271_004", "insurance_271_005", "insurance_271_006", "insurance_271_007", "insurance_271_008", "insurance_271_009", "insurance_271_010", "insurance_271_011", "insurance_271_012", "insurance_271_013", "insurance_271_014", "insurance_271_015", "insurance_271_016", "insurance_271_017", "insurance_271_018", "insurance_271_019", "insurance_271_020", "insurance_271_021", "insurance_271_022", "insurance_271_023", "insurance_271_024", "insurance_271_025", "insurance_271_026", "insurance_271_027", "insurance_271_028", "insurance_271_029", "insurance_271_030", "insurance_271_031", "insurance_271_032", "insurance_271_033", "insurance_271_034", "insurance_271_035", "insurance_271_036", "insurance_271_037", "insurance_271_038", "insurance_271_039", "insurance_271_040", "insurance_271_041", "insurance_271_042", "insurance_271_043", "insurance_271_044", "insurance_271_045", "insurance_271_046", "insurance_271_047", "insurance_271_048", "insurance_271_049" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Good morning, Rivertown Insurance.", "Hi, good morning. I need to speak to someone about changing my security questions. Those things make me crazy. I'm locked out of the online portal because I can't remember one of them.", "yes. That happens a lot. I can help you with that, my name is Jane. May I have your first and last name?", "Hi Jane, Susan Jones.", "Hi Susan. Do you happen to know your policy number?", "Yeah, I have that thing memorized, I've typed it so many times this morning. I screwed up the security questions too many times though. The policy number is six five nine eight four three three seven.", "Thank you Susan. May I have your birthdate?", "Sure, May five, two thousand.", "Okay, great, I have your policy up on my screen, and I can see that you've been locked out from those security questions. Let's get that sorted out.", "Great, thank you, man I hate those things. I always say I'll write them down, this time I mean it, I have pen and paper ready.", "Good idea. Just don't forget where you put the paper!", "Right.", "So, I will ask you three security questions, are you ready?", "Yep, ready.", "First. Your mother's maiden name.", "Wilson.", "Just to confirm spelling for Wilson. w. i. l. s. o. n. is that correct?", "Yes. do capital letters matter?", "No, thankfully we changed that a couple years ago. Capitals don't matter now.", "Whew, good. Okay, ready for number two.", "Your childhood best friend's name.", "Echo. e. c. h. o.", "Echo? her name was Echo? that's unusual.", "Yeah, that's the one question I never get wrong Only Echo I've ever met. And she really was my best friend. I should send her a thank you for that name.", "I would too. Okay, the third question. Name of your favorite teacher?", "This is where I mess up, his name was Mister Neale, but I always forget the Mister part, or abreviate it, and I get locked out. Can I just use the last name? with out the prefix?", "Yes, so the answer is Neil n. e. i. l.?", "No, no, it's spelled n. e. a. l. e.", "Okay, I've changed my spelling. To confirm your answer is Neale n. e. a. l. e.", "Yes, that's it.", "So, I've updated those three questions. It will take about half an hour to update in our system, and I've unlocked the account. Don't try to log in for about half an hour though. Just to be safe.", "Okay, thank you.", "Did you have any other questions?", "I just wondered about the security. How do those questions work? When I go to log in, it asks me a question. If I get it wrong, it asks me a different one. If I get that wrong, I'm locked out. Is that how it works?", "Yes, we anticipate that perhaps you'll get one of them wrong, after the second incorrect answer you'll be locked out.", "Okay. And it's just random, which of the three pops up?", "Yes, one of those three will pop up.", "Okay, well I've written them down this time.", "Good idea. Just keep that paper safe, and you should be fine.", "I will. You guys should switch to that text me thing, with a code, or an authentication generator. Something more modern.", "We are working on that, we get that often, people who would prefer either a text code or an authentication generator code.", "Hopefully soon! Then I can lose that paper and not worry. Those things work really well.", "I agree. We have been told within the next year we should be offering that option.", "Great! Can't wait. Thanks for your help.", "My pleasure Susan. Glad to help. Have a great rest of your day. Thank you for choosing Rivertown Insurance.", "You too Jane. Top marks for customer service. This was a lot less painful than I was expecting.", "I'm glad, thank you for the compliment. There is a survey about how well your inquiry was handled that will email out. I'd appreciate it if you took time to fill that in.", "Absolutely. No problem. I'll fill it out.", "Great, thank you, bye bye.", "Bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "ChangeSecurityQuestion" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_272_000", "insurance_272_001", "insurance_272_002", "insurance_272_003", "insurance_272_004", "insurance_272_005", "insurance_272_006", "insurance_272_007", "insurance_272_008", "insurance_272_009", "insurance_272_010", "insurance_272_011", "insurance_272_012", "insurance_272_013", "insurance_272_014", "insurance_272_015", "insurance_272_016", "insurance_272_017", "insurance_272_018", "insurance_272_019", "insurance_272_020", "insurance_272_021", "insurance_272_022", "insurance_272_023", "insurance_272_024", "insurance_272_025", "insurance_272_026", "insurance_272_027", "insurance_272_028", "insurance_272_029", "insurance_272_030", "insurance_272_031", "insurance_272_032", "insurance_272_033", "insurance_272_034", "insurance_272_035", "insurance_272_036", "insurance_272_037", "insurance_272_038", "insurance_272_039", "insurance_272_040", "insurance_272_041", "insurance_272_042", "insurance_272_043", "insurance_272_044", "insurance_272_045", "insurance_272_046", "insurance_272_047", "insurance_272_048", "insurance_272_049" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Good morning, Rivertown Insurance.", "Hi. Do you guys offer renters insurance? I just rented a new apartment and it's one of the requirements, to have renters insurance. I haven't had that before.", "Yes, we do. That's becoming a more common thing the last few years. Landlords are requesting it more often now.", "Great, how much is it?", "Well, let's get a few details, and I can get a quote for you. First may I get your first name?", "Oh, sure, Susan.", "Hi Susan, my name is Jane. So let's start with the basic details. This will be for yourself?", "Yep. Just me.", "May I have your last name?", "Sure, Jones.", "Alright, will this insurance be for an apartment, or suite in a private residence, or will you be renting an entire home?", "It's for an apartment, do you need the address?", "Yes, please.", "Unit three oh seven, sixteen fourty eight Anderson Drive, Summerville PA.", "And the zipcode?", "six five nine oh seven.", "Is the unit privately owned?", "No, it's owned by Mainstreet Properties.", "Okay, We have a couple of renter's insurance packages. The Basic and the Preferred.", "What's the difference?", "The Basic package covers you for your contents up to a maximum of one hundred thousand dollars. So that would be clothing, electronics, jewelery, recreational equipment. Anything that you own that you bring with you or aquire while living at the address. It also has liability coverage for two hundred thousand dollars.", "What is liability insurance?", "If someone is hurt at within your residence. If they slip on your floor, or if their property is damaged within your residence. One claim I had recently was a dog who ran through a living room, and knocked a friends expensive laptop onto the floor. So their liability insurance covered that.", "I see, okay. What does the Preferred package cover?", "The Preferred package ups the coverage to two hundred and fifty thousand dollars for your contents, and one million for liability coverage.", "What are the costs for the two different packages?", "The Basic package is two hundred dollars per year, and the Preferred package is three hundred dollars per year.", "So, lets say, I lost everything, would I get the full amount?", "No, well you can get up to the full amount. If there was a complete loss, say a fire, our adjuster would go through that with you, but you could claim up to the full amount depending on what the contents were.", "I see.", "One of the things covered by our Preferred package is sixty day living expenses, if your home is deemed unlivable, or if you are evacuated for an emergency.", "Oh, that's good, yeah I hadn't thought of that.", "It's a definite benefit if there is a complete loss. It gives you time to find new accomodations, and settle things without the worry of having a place to stay.", "So three hundred a year for that. Do you allow monthly payments or do I have to pay that up front?", "We can do either, pay annually for the year, or monthly billing. There is an administrative charge for monthly billing of twenty dollars per year. That is on the first payment. So for the Preferred package the first payment would be fifty five dollars and then eleven payments of twenty five dollars.", "Okay, and the Basic would be cheaper.", "Yes, the first payment would be thirty-six sixty-seven, and then sixteen sixty-seven monthly.", "Yeah, that makes sense. Okay, I think I'd be okay with the Basic package. I don't have much stuff, the hundred thousand will cover it easily.", "Okay, that's great, just a reminder, that package does not come with the extra living expenses for a total loss.", "Oh, jeez, right. what to do, what to do. My luck, the place will burn down in a month and I'll be scrambling for somewhere to live. Yeah, lets do the Preferred package, thanks for reminding me.", "It's better to have it and not need it.", "Very true. Okay, lets to Preferred, it's still a lot more reasonable than I was expecting. I move in two weeks, can we get that set up before then?", "Absolutely, I'll just get your email address and send you some documents to sign and return. I do have your file started so just send them back with the policy number in the subject line. Once we've received the signed documents back we will send you an email confirming your coverage and options for payment.", "Perfect, that sounds great. My email is sjones at gmail dot com.", "Okay, thanks Susan, I'll get those sent off right away.", "Thanks so much for all your help Jane, I was kinda lost with this stuff.", "My pleasure Susan, did you have any other questions?", "Nope, that's all I need right now. Thanks again, I'll get those forms sent back right away. Have a great rest of your day.", "You too Susan. Thanks for choosing Rivertown Insurance. Bye for now.", "Bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [ "GetQuote" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "EnrollInPlan" ], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_273_000", "insurance_273_001", "insurance_273_002", "insurance_273_003", "insurance_273_004", "insurance_273_005", "insurance_273_006", "insurance_273_007", "insurance_273_008", "insurance_273_009", "insurance_273_010", "insurance_273_011", "insurance_273_012", "insurance_273_013", "insurance_273_014", "insurance_273_015", "insurance_273_016", "insurance_273_017", "insurance_273_018", "insurance_273_019", "insurance_273_020", "insurance_273_021", "insurance_273_022", "insurance_273_023", "insurance_273_024", "insurance_273_025", "insurance_273_026", "insurance_273_027", "insurance_273_028", "insurance_273_029", "insurance_273_030", "insurance_273_031", "insurance_273_032", "insurance_273_033", "insurance_273_034", "insurance_273_035", "insurance_273_036", "insurance_273_037", "insurance_273_038", "insurance_273_039", "insurance_273_040", "insurance_273_041", "insurance_273_042", "insurance_273_043", "insurance_273_044", "insurance_273_045", "insurance_273_046", "insurance_273_047", "insurance_273_048", "insurance_273_049", "insurance_273_050", "insurance_273_051", "insurance_273_052", "insurance_273_053" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Good morning, Rivertown Insurance.", "Good morning, I need to speak to someone about cancelling my policy.", "Of course, I can transfer you to someone to take care of that for you. May I have your first and last name?", "Sure. My name is Susan Jones.", "Thank you Susan, I'll transfer you to Jane Smith, she's a customer service agent. She can help you out. Please hold.", "Thanks.", "Good Morning, this is Jane Smith. How may I help you today?", "Hi Jane, I'd like to cancel my policy.", "I can help you with that. Do you have your policy number handy?", "Yeah, it's nine three seven two eight four five two.", "To confirm, nine three seven two six four five two?", "No, no, it's eight four five two.", "Nine three seven two eight four five two.", "Yes, that's it.", "Thank you, am I speaking with Susan Jones?", "Yes.", "Great, hi Susan. So looking at your policy, you pay for it annually, and your term ends October seventeenth of this year.", "Yeah, I'm cancelling before it's done, but I'm moving, getting married actually, and I won't need the insurance on my new place.", "Congratulations. How exciting, So where you'll be moving, already has an existing policy?", "Yes, I'm moving to my husbands place, he has a policy in place there already.", "Okay, that makes sense. So let's get this one cancelled then.", "Great.", "We do require a couple of things, to cancel the policy. Both documents requiring signatures. One to cancel the automatic payment in place, and the other to cancel the actual policy.", "Okay.", "I can email those to you, you can print them off, sign, and either send back, or drop off at one of our branch locations.", "Okay, sounds good.", "We do have another option, to DocuSign electronically. Are you familiar with DocuSign?", "yeah, I've done that one time I think, for a real estate transaction. Click click, really simple.", "Exactly, would that be something you'd prefer? Or would you prefer me to email the documents.", "Let's do the DocuSign, quick and easy.", "Perfect. I'll just confirm your email address.", "Okay, it's sjones at gmail dot com.", "Alright, that's what I have here, I'll just prepare the documents and get them sent off to you. You'll receive two documents for signature, in two separate emails.", "Right, okay.", "It's pretty self explanitory, the process, you just create your signature in the box using your mouse or a stylus, then bring up the document. It will be highlighted in the areas that need signature.", "Okay, yeah I remember that, the ugliest signature ever with a mouse. .", "yeah, I've yet to see anything that makes a signature pretty, those FedEx machines are the worst, like drawing your name with a fat crayon.", "Totally.", "So, just to finish this off, what day would you like to have the policy cancelled?", "The end of this month, July thirty first.", "Ok, thank you. There will be a refund for the balance of this year, to October thirty first, as you've paid for the full year.", "Right, good. Yes. Will you send a check? Or?", "I can have it deposited back to the bank we draw it from, or send it out as a check, which ever you prefer.", "Great, just drop it back into my bank, that's good.", "To let you know, there will be a twenty five dollar cancellation fee.", "Of course there will I expected something like that.", "Yes, it's pretty standard. Okay, the documents are ready to send, you should see them in the next few minutes. Get those signed and back to us, then you'll receive confirmation, and all is done.", "Easy peasy.", "Just the way it should be. Was there anything else I could help you with today Susan?", "Nope, that's all I needed. Thanks for your help.", "My pleasure. Thank you for your business, we hope to be able to help you out again in the future with insurance needs.", "I'll take a look at our policies after the wedding, you know, as they come up. I'll give a call and see how you compare.", "Wonderful. Have a great rest of your day Susan, bye bye.", "You too Jane, bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [], [], [ "CancelPlan" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_274_000", "insurance_274_001", "insurance_274_002", "insurance_274_003", "insurance_274_004", "insurance_274_005", "insurance_274_006", "insurance_274_007", "insurance_274_008", "insurance_274_009", "insurance_274_010", "insurance_274_011", "insurance_274_012", "insurance_274_013", "insurance_274_014", "insurance_274_015", "insurance_274_016", "insurance_274_017", "insurance_274_018", "insurance_274_019", "insurance_274_020", "insurance_274_021", "insurance_274_022", "insurance_274_023", "insurance_274_024", "insurance_274_025", "insurance_274_026", "insurance_274_027", "insurance_274_028", "insurance_274_029", "insurance_274_030", "insurance_274_031", "insurance_274_032", "insurance_274_033", "insurance_274_034", "insurance_274_035", "insurance_274_036", "insurance_274_037", "insurance_274_038", "insurance_274_039", "insurance_274_040", "insurance_274_041", "insurance_274_042", "insurance_274_043", "insurance_274_044", "insurance_274_045", "insurance_274_046", "insurance_274_047", "insurance_274_048", "insurance_274_049", "insurance_274_050", "insurance_274_051", "insurance_274_052", "insurance_274_053", "insurance_274_054", "insurance_274_055", "insurance_274_056", "insurance_274_057", "insurance_274_058", "insurance_274_059", "insurance_274_060", "insurance_274_061", "insurance_274_062", "insurance_274_063", "insurance_274_064", "insurance_274_065", "insurance_274_066", "insurance_274_067", "insurance_274_068", "insurance_274_069", "insurance_274_070", "insurance_274_071", "insurance_274_072", "insurance_274_073", "insurance_274_074", "insurance_274_075", "insurance_274_076", "insurance_274_077", "insurance_274_078", "insurance_274_079", "insurance_274_080", "insurance_274_081", "insurance_274_082", "insurance_274_083", "insurance_274_084", "insurance_274_085", "insurance_274_086", "insurance_274_087", "insurance_274_088", "insurance_274_089", "insurance_274_090", "insurance_274_091", "insurance_274_092", "insurance_274_093" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Good afternoon Rivertown Insurance, this is Leslie speaking, how can I help you?", "yes I have an existing policy with Rivertown and I was wondering if you could help me.", "Okay, yes I can help you. could I first get your name and your policy number please?", "Sure, yes, I've got it right here.", "That's fine, take your time.", "just let me get my glasses one moment.", "That's no problem, I understand.", "Getting older everyday.", "Yes sir, aren't we all?", "Okay, you ready?", "Yes sir, go ahead.", "my name is James Clarkson.", "Okay mister Clarkson, can you spell your last name for me please?", "C.l.a.r.k.s.o.n. I think it is misspelled on my account though.", "That's no problem mister Clarkson, I will be glad to correct that for you just give me one second to find your account.", "Sure.", "Could you provide me with your policy number?", "#mhm I've got that right here, you ready?", "Yes sir.", "Four nine three nine two three eight two two.", "Okay, let me repeat that back to you, four nine three nine two three eight two?", "You missed a two.", "-oh one more time please.", "Four nine three nine two three eight two two.", "Okay, thank you mister Clarkson. I got it that time, sorry about that.", "No problem .", "Okay, one last thing, could you please verify your mother's maiden name for me please?", "Sure, M.a.r.t.i.n.", "And the last four digits of your social security number?", "Three four seven two.", "-huh very good. Okay, let me go ahead and update your last name real quick, give me one second.", "sure.", "Just to verify, you said it should be C.l.a.r.k.s.o.n.?", "That's correct, no e.", "Not a problem, I have that updated for you. What else could I help you with today?", "yeah, I had a few questions about a homeowner's policy. You offer that right?", "Yes sir, we do.", "Okay, right so I've got an automobile policy with you now and I have decided to shop my home insurance.", "That's great news.", "I've had the same policy for years and it never hurts to look around once in awhile, right? .", "Thats right. .", "Shake things up a bit.", "Yes sir. .", ".", "Let me pull that up for you.", "No problem, I was looking at your plans online and thought it would be great to have it all in one place.", "We appreciate your business, so do you know which policy you would be interested in quoting?", "sure one second. Shoot I wrote it down, let me find it. Found it.", "Take your time.", "Slow as molasses these days. .", "I completely understand, believe me.", "Okay, okay, I believe it is called home complete if I'm not mistaken.", "That's correct, great choice mister Clarkson.", "Seemed the best option for me.", "Yes sir, okay the annual premium for a home complete policy would be two thousand dollars per year.", "Okay.", "This policy includes our highest coverage and lowest deductibles, it's a great policy.", "Wow, really? #jeez that's a good bit lower than what I've been paying annually.", "That's great.", "I should've shopped around years ago but I have a tendancy to let time get away from me.", "I'm right there with you. .", "The older you get the quicker time passes they say. Whoever they are. .", ".", "I got you off track, sorry about that, go ahead. .", "No problem, okay mister Clarkson I'm glad to hear we might be able to help you save some money.", "#mhm every little bit helps these days.", "Yes sir, it does. #mhm.", "So do you think you could email me that quote if I give you my email address?", "Sure, I would be happy to do that, go ahead.", "Okay, it is jamesclarkson at gmail dot com.", "Got it, easy enough.", "I just wish I had made a shorter email address years ago. .", "We all make that mistake, don't we?", "You live, you learn, I guess.", "Good point. Okay I've got that together for you and I will get it sent right over to you.", "Great.", "Consider it done. If you have any questions or need more information, you just call me or email me back at that address.", "#oh Okay, that sounds great.", "My pleasure, mister Clarkson. Anything for our loyal customers. Was there anything else I could help you with today?", "As a matter of fact, while I've got you on the line.", "Yes sir?", "Could you tell me when my auto policy premium is due?", "Sure, that is no problem. one second.", "Sure, thanks for all your help.", "It's my pleasure. okay that would be August first, I could attach a copy to the email as well, if you would like?", "Yeah sure, great.", "No problem, is there anything else I can help you with this afternoon?", "No ma'am, I think that covers it for now. I really appreciate all your help.", "Oh gosh, my pleasure mister Clarkson. If you have any further questions please do not hesitate to call, okay?", "Okay, sounds great.", "Thank you for being a valued customer of Rivertown Insurance. Enjoy the rest of your afternoon!", "#mhm You do the same, thanks again.", "Thank you, bye-bye.", "Bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_275_000", "insurance_275_001", "insurance_275_002", "insurance_275_003", "insurance_275_004", "insurance_275_005", "insurance_275_006", "insurance_275_007", "insurance_275_008", "insurance_275_009", "insurance_275_010", "insurance_275_011", "insurance_275_012", "insurance_275_013", "insurance_275_014", "insurance_275_015", "insurance_275_016", "insurance_275_017", "insurance_275_018", "insurance_275_019", "insurance_275_020", "insurance_275_021", "insurance_275_022", "insurance_275_023", "insurance_275_024", "insurance_275_025", "insurance_275_026", "insurance_275_027", "insurance_275_028", "insurance_275_029", "insurance_275_030", "insurance_275_031", "insurance_275_032", "insurance_275_033", "insurance_275_034", "insurance_275_035", "insurance_275_036", "insurance_275_037", "insurance_275_038", "insurance_275_039", "insurance_275_040", "insurance_275_041", "insurance_275_042", "insurance_275_043", "insurance_275_044", "insurance_275_045", "insurance_275_046", "insurance_275_047", "insurance_275_048", "insurance_275_049", "insurance_275_050", "insurance_275_051", "insurance_275_052", "insurance_275_053", "insurance_275_054", "insurance_275_055", "insurance_275_056", "insurance_275_057", "insurance_275_058", "insurance_275_059", "insurance_275_060", "insurance_275_061", "insurance_275_062" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Thanks for choosing Rivertown Insurance. This is Amanda. How.", "Hi Amanda. How are you doing?", "Hello. I'm do doing go great. And you?", "I can't even right now. The kids are driving me insane I.", "I know how that can be. I have two of my own.", "Teenagers?", "No. daughter three and the boy just turned si- seven. I can't even keep it straight. [Laughter].", "[Laughter] Three teenagers here and they all hate everything. [Laughter].", "you mean it doesn't really ge- get easier from here? [Laughter].", "I'm I'm sure it does at some po- time. [Laughter].", "[Laughter] How can I help you and I'm sorry wh- what was your name?", "Tim. Tim Cranet, c. r. a. n. e. t. Policy number one oh one seven one six three three sev- seven nine zero. Not sure ho- I I lost #eh I can't access my account.", "Thanks, Tim. Alri- okay. That was one zero one.", "Uh-huh.", "Seven one six.", "Yep.", "Three three seven nine z- zero. Correct?", "Yes.", "Great and Tim, it sounds like yo- you need help resetting your password. Is that right?", "I- I guess so. I know my password but it's not letting me in.", "I understand. So-.", "Excuse me. Billy!", "Sure.", "What did I tell you about putting your hand in the fish tank! Go get a towel now. #Eh okay I I'm back. Jesus I swear.", "Is everything okay?", "Yeah I the it's Mile a minute that one.", "[Laughter] Sounds like it.", "", "Okay so- so let's get you into you account so you can get back to your family.", "Th- thanks.", "For security can you confirm you're the last four of your social security number and your mother's maiden name?", "Yeah. Eleven oh one.", "", "Clark.", "I'll I I'm sorry that doesn't ma- match the info for the policy provided.", "What? Why not?", "I'm not sure. Are were you the one who setted up thi your account?", "Oh, my husband. Mother's maiden name, Lewis. Social sec- Just a sec.", "Sure.", "I'm texting him now.", "Okay. T- take your time.", "still waiting sorry. He ", "No worries.", "Finally. Two eight two three.", "Perfect. Thanks for confirming that.", "Sure.", "Lo- looking at your account I see it was like locked due to too much many failed log login attempts.", "Okay.", "I can send a reset email to the email on file.", "Uh-huh.", "Please allow a few minutes to receive the email. Once you ", "Right.", "Once you receive your t- the email click the link to reset your password.", "Okay. I just received the email. Trying the link now.", "Okay. Great.", "I'm in.", "You're in your account?", "Yes.", "Great. Is there anything I can help with, Ti- Tim?", "No. I thin tha- that's all. Than-.", "Al- alright. Thank you fo- for choosing Rivertown Insurance. Have a great day Tim.", "You too. Thanks Bye.", "Good-bye." ], "dialogue_acts": [ [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [], [], [], [], [], [], [ "ResetPassword" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_276_000", "insurance_276_001", "insurance_276_002", "insurance_276_003", "insurance_276_004", "insurance_276_005", "insurance_276_006", "insurance_276_007", "insurance_276_008", "insurance_276_009", "insurance_276_010", "insurance_276_011", "insurance_276_012", "insurance_276_013", "insurance_276_014", "insurance_276_015", "insurance_276_016", "insurance_276_017", "insurance_276_018", "insurance_276_019", "insurance_276_020", "insurance_276_021", "insurance_276_022", "insurance_276_023", "insurance_276_024", "insurance_276_025", "insurance_276_026", "insurance_276_027", "insurance_276_028", "insurance_276_029", "insurance_276_030", "insurance_276_031", "insurance_276_032", "insurance_276_033", "insurance_276_034", "insurance_276_035", "insurance_276_036", "insurance_276_037", "insurance_276_038", "insurance_276_039", "insurance_276_040", "insurance_276_041", "insurance_276_042", "insurance_276_043", "insurance_276_044", "insurance_276_045", "insurance_276_046", "insurance_276_047", "insurance_276_048", "insurance_276_049", "insurance_276_050", "insurance_276_051", "insurance_276_052" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "This is Carrie at Rivertown Insurance, how can I help you this afternoon?", "Yeah, hey Carrie, I need to add my son to my life insurance policy. Do you do that?", "I sure do, can I have your first and last name?", "#Uh, yeah I'm Thomas Kimmel.", "Thanks mister Kimmel. #Um let me verify the spelling of your last name. Is it K. I. M. M. E. L.?", "You bet, good job.", "Thanks, sir. #Um let's see here, and go ahead and verify your date of birth and policy number?", "#Uh, yeah my birthdate is May the seventh nineteen ninety and where can I find that policy number?", "Oh, sure. It's an eight-digit number at the top of your billing statement, or on the right hand side of your account online.", "Oh, yeah yeah. #Um let's see oh here we go. #Uh it's eight oh three four two four seven two.", "Thank you very much for verifying your identity mister Kimmel. Let's see here...", "Oh sure, sure. I've been meaning to do this for awhile now.", "Doesn't time just fly by these days? It's unreal how fast my kids are growing!", "You're telling me! Oh I can remember my first born and how excited I was.", "That seems too long ago for me! Good for you for remembering!", "[Laughter] Yeah, ask me in a couple years and we'll see how far back I can go .", "Okay, so you'd like to add your son. #Uh I'm just going to ask you a few pieces of information, okay?", "#Oh sure sure, go ahead. I'll try to remember.", "[Laughter] #Um, let's see here. Okay, what is your son's first and last name?", "#Uh, it's Jonathan, that's spelled J. O. N. A. T. H. A. N., it's not as normal as you'd think.", "#Yes, okay J. O. N. A. T. H. A. N. correct?", "You betcha. And same last name, Kimmel.", "#Um, okay K. I. M. M. E. L, Kimmel. Jonathan Kimmel.", "That's right that's right.", "Okay can you give me his, date of birth, please?", "Yeah, it's September fourth, twenty twenty.", "And your relationship to Jonathan is? I'm assuming father but I could be wrong.", "you bet, father it is!", "[Laughter] Good deal. Okay does Jonathan have any health issues we should list on your policy?", "Nah. Jonny boy is pretty healthy, thank the Lord!", "Oh, that's fantastic! My youngest has chronic ear infections - doctors cannot figure it out!", "Oh no. Don't you hate it when they can't tell you what's wrong? Breaks my heart.", "Aww, I know it. #Uh give me, give me a few seconds here so I can make sure everything looks correct.", "Take your time...he's actually laying down right now .", "Nap time! Isn't that the best? I used to cuddle them until we were all sound asleep.", "Well, how many you have there Missy?", "I have five and they are, well, were ahhh a handful !", "My word and I thought my two were enough to make a man go mad!", "[Laughter] Well, let's see here. Okay, what I'm going to do is send you out a letter of verification which explains what we did today.", "Which is just adding Jonathan, right?", "Absolutely. This letter will also give you easy instructions on how you can log-in and have all of your account information at your fingertips.", "Oh that'd be real nice, your wait times aren't they aren't great you know.", "I am so sorry about the wait, it does seem like we're taking more and more calls lately, which surprises me.", "Well, you know what they say, the early bird and whatnot [Laughter].", "Yes! [Laughter] Well mister Kimmel, do you have anything else I could help you with today?", "Nah, I think that's that's it my dear. And what's your name again?", "My name is Carrie and if you should have any other questions, do not hesitate to get in touch. We'll be here!", "#Um yes okay Carrie. Do you have a direct line to you or...?", "Unfortunately, we don't have direct lines but if I can't be reached, I'll note your account with what we've done so any representative can help you out.", "Oh, okay, gotcha. Well, thank you Carrie, you've been a delight.", "Well thank you mister Kimmel for calling and you take care.", "You too. Bye!", "Bye-bye!" ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [] ], "intents": [ [], [ "AddDependent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_277_000", "insurance_277_001", "insurance_277_002", "insurance_277_003", "insurance_277_004", "insurance_277_005", "insurance_277_006", "insurance_277_007", "insurance_277_008", "insurance_277_009", "insurance_277_010", "insurance_277_011", "insurance_277_012", "insurance_277_013", "insurance_277_014", "insurance_277_015", "insurance_277_016", "insurance_277_017", "insurance_277_018", "insurance_277_019", "insurance_277_020", "insurance_277_021", "insurance_277_022", "insurance_277_023", "insurance_277_024", "insurance_277_025", "insurance_277_026", "insurance_277_027", "insurance_277_028", "insurance_277_029", "insurance_277_030", "insurance_277_031", "insurance_277_032", "insurance_277_033", "insurance_277_034", "insurance_277_035", "insurance_277_036", "insurance_277_037", "insurance_277_038", "insurance_277_039", "insurance_277_040", "insurance_277_041", "insurance_277_042", "insurance_277_043", "insurance_277_044", "insurance_277_045", "insurance_277_046", "insurance_277_047", "insurance_277_048", "insurance_277_049", "insurance_277_050", "insurance_277_051" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "#Uh there we are hi there thanks for calling Rivertown Insurance you're speaking with Rob. How can I help you today?", "#Um yeah good thanks, how are you?", "I'm great, thank you for asking. What can I do for you today?", "#Um I'm just getting in touch because I actually want to cancel my automobile insurance plan. I googled how to cancel the plan and it said to call this number, is that correct?", "Yes sure is, and I can definitely help you with that. Can I start with your first name and last name?", "My first name is Regina, Earle. e. a. r. l. e.", "Fantastic Regina. I'll also need your date of birth and your eight digit customer number if that's alright.", "Yep my birthday is the fourteenth of August nineteen seventy two, and I'll just have to look that up, where's tha- is that in the booklets you sent in the mail?", "Yes you'll be able to find that right at the top of any letters we've sent you.", "Great, let me just- wow, you guys do send a lot of letters! Alright, here it is, you ready?", "Yes!", "Okay so it's three nine nine.", "Yep, three nine nine.", "Two seven six five three.", "Gotcha, thanks Regina. While you've got that paperwork out, do you happen to have your policy number? Just need that to locate your current plan.", "Yes I do let me just rummage right yes so that's.", "Hold on a moment there please ma'am.", "Oops sorry!", "Sorry about that, ready for the number when you're ready.", "So my policy number is thirty six forty four.", "Thirty six forty four.", "ninety four twelve.", "ninety four twelve. Alright Regina thanks for all that information. So I can see you currently hold our Complete Auto plan type, just confirming you would like me to cancel this plan for you today?", "Yes exactly.", "So just so you are aware, as you are not within our cooling off period, you will have to pay an early cancellation fee of fifty dollars.", "Fifty dollars? Sorry, what cooling off period?", "You will find all this information in the information pack given to you when you initiated your insurance policy, but essentially you have thirty days after your policy is issued or renewed to make a cancellation without any fees.", "Uh-huh.", "You are also able to decline our annual offer to renew your policy without any fees being charged. It's just unfortunately our policy that cancellations outside of the cooling period will have to incur a small fee of fifty dollars.", "Uh-huh. Well I certainly didn't expect that, I'm actually cancelling my insurance policy because I'm selling my car. Do you have any arrangements that offer an understanding for my situation?", "#Um unfortunately not, the procedure is quite rigid when it comes to waiving cancellation fees.", "Okay. Well that is disappointing.", "Are you selling your car to buy another one?", "Not immediately, but sometime in the future I do plan to buy another one.", "Well of course you do have the option to keep your current policy and we can quickly and easily transfer the policy over to your new car free of charge, would you be interested in that?", "#Uh yeah except I can't be sure exactly when I'll be buying the car and I don't think I can afford to extend the insurance without a car. #Um look I still think it's best to cancel it, and I'll ring back up when I need to, is that alright?", "Yes of course. So you are happy to cover the cancellation fee today ma'am?", "Yes , I guess that'll be fine.", "Alright great. That'll be charged to the credit account we have on file today, ending in four three two six, is that correct?", "Alright, fine.", "Okay so just so you know ma'am, your plan service will remain in place until the end of this month so you do have a small buffer period. You will not be charged for the next billing period. Do you confirm the cancellation of your automobile insurance plan today?", "Yes, thanks, I confirm to cancel the plan.", "Alright great, please hold the line for one moment ma'am while I process that into the system.", "Sure.", "Okay so that's done, your plan with us is now canceled. Please don't hesitate to get in touch before the end of the month if you change your mind about transferring your policy to a new vehicle.", "Sure thing, thanks.", "So, is there anything else I can help you with today?", "Nope, that's all from me. Thanks for your help.", "Not a problem. I hope you have a fantastic day, thank you for calling Rivertown Insurance.", "Cheers, you too.", "Bye now.", "See ya!" ], "dialogue_acts": [ [], [], [], [ "InformIntent" ], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [ "CancelPlan" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_278_000", "insurance_278_001", "insurance_278_002", "insurance_278_003", "insurance_278_004", "insurance_278_005", "insurance_278_006", "insurance_278_007", "insurance_278_008", "insurance_278_009", "insurance_278_010", "insurance_278_011", "insurance_278_012", "insurance_278_013", "insurance_278_014", "insurance_278_015", "insurance_278_016", "insurance_278_017", "insurance_278_018", "insurance_278_019", "insurance_278_020", "insurance_278_021", "insurance_278_022", "insurance_278_023", "insurance_278_024", "insurance_278_025", "insurance_278_026", "insurance_278_027", "insurance_278_028", "insurance_278_029", "insurance_278_030", "insurance_278_031", "insurance_278_032", "insurance_278_033", "insurance_278_034", "insurance_278_035", "insurance_278_036", "insurance_278_037", "insurance_278_038", "insurance_278_039", "insurance_278_040", "insurance_278_041", "insurance_278_042", "insurance_278_043", "insurance_278_044", "insurance_278_045", "insurance_278_046", "insurance_278_047", "insurance_278_048", "insurance_278_049", "insurance_278_050", "insurance_278_051", "insurance_278_052", "insurance_278_053", "insurance_278_054", "insurance_278_055", "insurance_278_056", "insurance_278_057", "insurance_278_058", "insurance_278_059", "insurance_278_060", "insurance_278_061", "insurance_278_062", "insurance_278_063", "insurance_278_064", "insurance_278_065", "insurance_278_066", "insurance_278_067", "insurance_278_068", "insurance_278_069", "insurance_278_070", "insurance_278_071", "insurance_278_072", "insurance_278_073", "insurance_278_074" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Hi there you're speaking with Ronald how can I help you today?", "#Uh yeah hi, I'm building a new house with my partner and we were just starting to wonder about insuring it, when the time's right, what our options are.", "Yeah great, so would you like some advice on the various homeowner insurance plans we offer?", "Yeah that'd be great thanks.", "So for homeowners, we offer three tiered options. First off you're looking at our Basic Home plan which covers just your house and other structures on your property, which will include you know everything up to your garden shed, your fences, your swimming pool, things like that.", "Uh-huh.", "And as our most affordable homeowner premium, that's priced at twelve hundred per year.", "What kind of protection does that one offer for like disasters or other circumstances?", "Yeah so in the event of damage due to natural disasters such as fire, hurricanes, lightning, all our homeowner plans including Basic Home will compensate you so your house can be repaired or even completely rebuilt.", "What about vandalism or robbery?", "Yes, vandalism is included as a covered disaster in the Basic Home plan because it involves damage to your house itself. However, you'd need to consider the other two plans if you are looking for protection on your belongings inside the house in the event of a robbery or other disaster.", "#Um alright. So can you run me through the other two options?", "So essentially after Basic Home you're looking at Home Preferred, which insures not only the value of your house and other structures on your property, but the value of all the belongings inside your home, including whitegoods, furniture, electrical appliances, clothing and numerous other options. So the value of your house and it's contents are protected in the event of a disaster.", "Right, and what's the pricing of that one?", "So the Home Preferred plan is sixteen hundred per year. It's our most popular option because of it's comprehensive cover.", "Uh-huh. And so what's the most expensive one?", "The highest insurance premium we have for homeowners is the Home Complete plan at two thousand per year. Like Home Preferred, you'll be covered for your house and belongings in the event of a disaster. On top of that though, Home Complete includes liability insurance, which provides protection against claims resulting from injuries and damage to people and or property. It even covers damage caused by your pets. So if your dog bites your neighbour, we will pay your neighbour's medical expenses regardless of where the bite occured. If your child breaks your neighbour's fence, you can file a claim to reimburse her. If your neighbour slips on, say, a toy your child left in their garden and they successfully sue for pain suffering or lost wages, you'll be covered for that too.", "#Oh, okay, I see. That sounds useful, but maybe not a likely enough scenario that we're willing to pay the extra. We only really wanted to ensure we'd be protected in a disaster.", "Absolutely understandable. The only other extra I'll mention is that in the event that you are forced out of your home for some time, say while it's being rebuilt or repaired, the Home Complete plan includes insurance coverage for additional living expenses, that would reimburse you for the rent, hotel room, meals, and other costs you incur while waiting for your home to become habitable again. Keep in mind there are conditions and limits we can discuss if you're interested.", "Mhm. Right. #Um so I've just got my husband on the line, would you mind holding for a moment so I can have a quick chat with him about the options?", "Not a problem at all ma'am.", "Hi, thanks for waiting. I think we're actually interested in the middle plan, the one with the both house and belongings included, but I think we'd like to review the fine print before we move forward.", "That's totally fine. So if for now you're interested in the Home Preferred plan, what we can do today is create an account for you so that when you do feel ready to enroll in a plan, you can do so on our website or give us a ring again if you prefer and we'll already have you on file. I can also send some information pamphlets that include all the clauses of each policy to your email address or out in the mail if you prefer. How does that sound?", "Yeah that sounds great, we'd be happy with that.", "#Um okay so to create an account today, let's start with your first name and last name.", "First name is Giulia, spelled g. i. u. l. i. a. Last name is Bianchi, b. i. a. n. c. h. i.", "Great. I hope you don't mind me asking, but are you Italian?", "Yes I am .", "I am as well , which part of Italy are you from?", "My parents are from Sicily what about you?", "My mother was born in Tuscany actually, I'd love to go back and visit. Anyway , can I get your phone number Giulia?", "Yes sure, six one seven.", "six one seven.", "eight five one.", "eight five one.", "one seven seven two.", "One seven seven two. Great, now Ill just need you to create a security question that will be used to verify your identity when you next log in or call up.", "Uh-huh.", "So we have a range of five security questions relating to your mother's maiden name, the name of your childhood best friend, your high school, first pet and favourite teacher. Do you have a preference?", "#Um we can do the name of my high school, which was North Riverview High.", "Fantastic. Almost there! What is your date of birth?", "April ninth nineteen eighty six.", "Great. Can I have the street address of current residence, with state, city and zip code? You can update your address once you do move into your new home.", "Okay, currently we are living at thirteen Black Street Newport, Massachusetts zero two one one five.", "And the last thing I need is your social security number.", "#Um okay, can you just hold on a moment while I grab my wallet?", "Sure thing.", "Right, yep, got it here. You ready?", "Yes, ready for you.", "Three six four.", "Three six four.", "Two five.", "Two five.", "Nine nine three two.", "Nine nine three two. Okay fantastic Giuila, we have now set up an account for you with Rivertown Insurance. Now, would you prefer we send you some information pamphlets on our Homeowner plans to your email, or in the mail?", "#Uh, in the mail would be good actually. You can send it to the address I gave you in Newport, we won't be moving for at least a month.", "Wonderful, I'll just make a note of that in the system. Now in terms of logging in on our website, you will need your customer number that we've just issued for you to set up a password. It will be printed at the top of all documents you receive in the mail from us moving forward, but if you have a pen now I can read that to you so you can access the website within about one hour from now.", "#Um yeah, I have a pen here, I can write it down. That's my customer number, did you say?", "Yes, that's right. So the number is three three six four.", "Okay, three three six four.", "Two five five one.", "Two five five one, okay.", "So when you arrive at our website, just click on the sign in window and there will be an option to create password. You will only need your name and customer number. Does that make sense?", "Yep no problemiss So I'll try log in in an hour or so and it should work?", "Yes, around sixty minutes is usually the max.", "Great.", "And when that information comes in the mail, if you do have any questions regarding clause specificities in the various plans, please don't hesitate to pick up the phone and give us a call, one of our customer service agents will certainly help you with any queries.", "Okay great, this has been really helpful, I was a little stressed with all the options but the Home Preferred plan sounds quite affordable for us. I just want to check all the conditions before we commit.", "Yeah, I completely understand your approach, it's good not to rush these decisions. Now, is that all I can do for you today?", "Yes, we're good to move forward now. I'll definitely be in touch again if we have more questions.", "Fantastic Giulia. Well thank you so much for considering Rivertown Insurance for your next home.", "Not a problem, thanks, have a great day!", "Thanks, you too!", "Bye!", "Bye now." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "CreateAccount" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_279_000", "insurance_279_001", "insurance_279_002", "insurance_279_003", "insurance_279_004", "insurance_279_005", "insurance_279_006", "insurance_279_007", "insurance_279_008", "insurance_279_009", "insurance_279_010", "insurance_279_011", "insurance_279_012", "insurance_279_013", "insurance_279_014", "insurance_279_015", "insurance_279_016", "insurance_279_017", "insurance_279_018", "insurance_279_019", "insurance_279_020", "insurance_279_021", "insurance_279_022", "insurance_279_023", "insurance_279_024", "insurance_279_025", "insurance_279_026", "insurance_279_027", "insurance_279_028", "insurance_279_029", "insurance_279_030", "insurance_279_031", "insurance_279_032", "insurance_279_033", "insurance_279_034", "insurance_279_035", "insurance_279_036", "insurance_279_037", "insurance_279_038", "insurance_279_039", "insurance_279_040", "insurance_279_041", "insurance_279_042", "insurance_279_043", "insurance_279_044", "insurance_279_045", "insurance_279_046", "insurance_279_047", "insurance_279_048", "insurance_279_049", "insurance_279_050", "insurance_279_051", "insurance_279_052", "insurance_279_053", "insurance_279_054", "insurance_279_055", "insurance_279_056", "insurance_279_057" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Agent", "Customer", "Customer", "Customer", "Agent", "Agent", "Customer", "Agent", "Agent", "Customer", "Agent", "Agent", "Customer", "Customer", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Agent", "Customer", "Customer", "Agent", "Agent", "Customer", "Agent", "Agent", "Agent", "Agent", "Agent", "Agent", "Customer", "Customer", "Customer", "Customer", "Agent", "Customer", "Agent", "Agent", "Agent", "Customer", "Agent", "Agent", "Agent", "Agent", "Customer" ], "utterance": [ "Hello, This is Tina. It's a great day at Rivertown Insurance. How can I help you?", "Hi Tina. How's your day going?", "My day is going great! Thank you for asking. Could I inquire who it is I am speaking with, please?", "Oh yeah, I'm sorry! My name is Gregory Baumgardner and my policy number is AU-two six five four seven one F", "Thank you, mister Baumgardner. Now, to verify your identity could you please give me your home address?", "Sure. It's one two nine three one Crestview Drive Chicago, Illinois six four one eight eight .", "Great! Can you provide me with your four digit account security PIN also, please?", "#Uh yeah, it's right here written down. Here it is! It's eight five zero three .", "Okay, wonderful! I have verified you as the account holder and have your account pulled up. #Um what can", "I do for you today?", "Well you see, I got pulled over a couple days ago and the officer ask me for proof of insurance.", "I thought for sure it was in the you know, in the glove box. I looked and looked and can't seem to", "find it. So, I told him", "Oh no, mister Baumgardner! I'm so sorry you had to go thru that! So, you are needing proof of insurance then,", "correct?", "Yeas ma'am. The officer said I would need to bring proof of insurance with me to court.", "Absolutely, sir. I can assist you with that. First, I will need some more information from you before I can send", "that out. I need your first and last name, date of birth and your customer number, please.", "Well, I already gave you my name and things! #Uh you should have the rest of it on file!", "My apologies, sir. I know it's a bit redundant but it's Rivertown company policy to confirm such details", "before sending out replacement cards.", "Alright then, my name is Gregory Baumgardner and my date of birth is November twenty-third nineteen", "forty-nine. I'm not sure what my customer number is. Your gonna have to wait a minute while I have", "my wife get it.", "No problem, sir. I will be right here on the line until you come back.", "Okay, are you still there?", "Yes sir, mister Baumgardner. I am here and ready to input your customer number.", "It's seven six nine three four five six one .", "Perfect! Just to confirm I have the correct number, you said your customer ID is seven six nine three four five six one, correct?", "Correct.", "Okay, I have all the information I need. Now, would you like me to send your replacement card through the", "regular mail, in which case it will take five to seven working days to arrive, or I can send it via email which you", "will receive immediately following our call?", "I'm an old man Miss Tina. I don't know nothing bout that email crap! Regular mail will do.", "Okay, sir, I understand completely. So, just to confirm your mailing address to assure reliable delivery", "you said your home address is one two nine three one Crestview Drive Chicago, Illinois six four one eight eight, correct?", "Yes ma'am, that is correct.", "Great, mister Baumgardner. I have input into the computer, your request to have a replacement insurance card", "mailed to your home address. It will be sent out today, and as I said, it will arrive in approximately five to", "seven working days. This service is free of charge as is stated in your policy. I do want to let you know", "though, you only get one replacement, you know, one replacement card free of charge per year.", "After the first replacement card each additional replacement card is let me see. Yes, each additional", "card will be ten dollars per card. So, be sure to put it safely in your glovebox where it's handy to show proof.", "Well yes yeah. #Uh, like I told ya, I'm sure I put that dang card in the you know, the whatchacallit ", "the glovebox. I just don't know. Maybe the wife, she could've moved it. She's always just moving stuff", "around all over everywhere. I tell that woman just leave things put but she just don't listen. I tell her and tell", "her. For almost fifty years we been together but you know, she don't leave nothing be!", "Well, I am glad, mister Baumgardner, I was able to assist you with replacing the card.", "Yes ma'am, Miss Tina. You sure were helpful. You do a good job. You tell your boss mister Baumgardner says", "you deserve a big raise! [Laughter]", "[Laughter] Well, thank you, mister Baumgardner! It's very nice to be appreciated. I will definitely let him know.", "Is there anything else I can help you with today?", "No Miss Tina. I believe that's all I needed to tend to for today. I thank ya again for your help.", "Your more than welcome, sir. It was my pleasure serving you today. If there's nothing else then, Mr.", "Baumgardner, you have yourself a great day. Give us a call anytime. We're here twenty-four hours a day to", "assist you with all your insurance needs. Rivertown Insurance Company thanks you for your patronage. Until", "next time, sir, goodbye.", "Okay then, goodbye Miss Tina. You have a good day as well. Goodbye now!" ], "dialogue_acts": [ [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [], [], [], [], [], [ "RequestProofOfInsurance" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_280_000", "insurance_280_001", "insurance_280_002", "insurance_280_003", "insurance_280_004", "insurance_280_005", "insurance_280_006", "insurance_280_007", "insurance_280_008", "insurance_280_009", "insurance_280_010", "insurance_280_011", "insurance_280_012", "insurance_280_013", "insurance_280_014", "insurance_280_015", "insurance_280_016", "insurance_280_017", "insurance_280_018", "insurance_280_019", "insurance_280_020", "insurance_280_021", "insurance_280_022", "insurance_280_023", "insurance_280_024", "insurance_280_025", "insurance_280_026", "insurance_280_027", "insurance_280_028", "insurance_280_029", "insurance_280_030", "insurance_280_031", "insurance_280_032", "insurance_280_033", "insurance_280_034", "insurance_280_035", "insurance_280_036", "insurance_280_037", "insurance_280_038", "insurance_280_039", "insurance_280_040", "insurance_280_041", "insurance_280_042", "insurance_280_043", "insurance_280_044", "insurance_280_045", "insurance_280_046", "insurance_280_047", "insurance_280_048", "insurance_280_049", "insurance_280_050", "insurance_280_051", "insurance_280_052", "insurance_280_053", "insurance_280_054", "insurance_280_055", "insurance_280_056", "insurance_280_057", "insurance_280_058", "insurance_280_059", "insurance_280_060", "insurance_280_061", "insurance_280_062", "insurance_280_063", "insurance_280_064", "insurance_280_065", "insurance_280_066", "insurance_280_067", "insurance_280_068", "insurance_280_069", "insurance_280_070", "insurance_280_071", "insurance_280_072", "insurance_280_073", "insurance_280_074", "insurance_280_075", "insurance_280_076", "insurance_280_077", "insurance_280_078", "insurance_280_079", "insurance_280_080", "insurance_280_081", "insurance_280_082", "insurance_280_083", "insurance_280_084", "insurance_280_085", "insurance_280_086", "insurance_280_087", "insurance_280_088", "insurance_280_089", "insurance_280_090", "insurance_280_091", "insurance_280_092", "insurance_280_093", "insurance_280_094", "insurance_280_095", "insurance_280_096", "insurance_280_097", "insurance_280_098", "insurance_280_099" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Thank you for calling Rivertown Insurance. How can I be of assistance? My name is Krista.", "Hi. I'm calling about my father's life insurance policy.", "Yes? How can I help you?", "My father recently passed, and I wanna look into his policy and what it covers.", "Okay. I'm very sorry to hear that.", "Thank you.", "I'll need to get your father's information. Do you have that available?", "Yes. #Um, I think I do.", "Okay. First I'll need his full name.", "Errol John Wilson.", "Thank you.", "Your welcome.", "Now I'll need his date of birth.", "lt's January sixteenth, nineteen fifty-three.", "Great. And his account number?", "Four six three two, nine five four two.", "Thank you for confirming his information. Now may I have your name?", "My name is Errol John Wilson, Jr.", "Hi Errol. Is it okay to call you Errol?", "Yes, that's fine.", "Oh, there's a few more things I need from you, Errol.", "Okay.", "I need your father's address.", "It's twenty-nine hundred West Oakdale Drive.", "Thank you. And the city and state?", "Southfield, Michigan.", "Thank you. Now I need to know your father's cause of death.", "He was, was in a car accident. It was a multi-car pileup because of rain.", "Oh, I'm so sorry.", "Yeah, it was a shock.", "And when did the accident happen?", "It happened on July thirteenth of this year.", "So July fifteenth, twenty twenty-one?", "No. July thirteenth.", "Oh, my apologies. July thirteenth twenty twenty-one?", "Yes. That's right.", "Okay. The last thing I need is a contact number for you.", "My cell is four eight oh, six nine three, eight nine six zero.", "Thank you Errol.", "No problem. Can I do this online?", "No. Unfortunately. The online system doesn't allow you to file a life insurance claim.", "Oh.", "The account is under your father's name and he can't file his own life insurance claim.", "Oh, I see.", "Sorry for the inconvenience, but you're doing it the only way possible without coming into the office.", "Gotcha.", "Okay the claim has been logged and since you're the beneficiary, there's nothing else to do at this time.", "Do you have a claim number for me?", "Yes. It's seven two one one, six seven one eight.", "Seven two one one, six seven one eight?", "That's correct.", "There's so much to do to take care of everything. I'm feeling overwhelmed.", "I can sympathize.", "So I don't have to do anything now?", "No, nothing right now. The claims department will be in touch and you'll be receiving documents in the mail.", "Will it come to my father's address?", "Yes. Unless you want them forwarded to your address instead.", "That would be really helpful.", "Okay. What address do you want me to forward to?", "My address is four twenty-three Taft Boulevard, Southfield, Michigan four eight oh seven five.", "Thank you for that.", "Your welcome.", "You will also need a certified copy of your father's death certificate.", "Okay. Copies of that are on the way to me.", "Good. That will make the process go faster on your claim.", "#Um thanks so much for your help.", "It is my pleasure, sir. Again I am sorry for your loss.", "Thank you.", "Your claim is logged and is now in process. Can I do anything else for you?", "Well, I need to make sure that his automatic payments for his policy are cancelled.", "Okay, I can help you do that.", "Thanks, this has been trying.", "Your welcome.", "I need all the h- help I c- can get right now.", "Okay. I've cancelled the automatic payments. Nothing else will be charged to this policy.", "Perfect.", "Is there anything else I can do?", "No. #Um, I can't think of anything else right now.", "Well, please give us a call back if you forgot something, we'll be glad to help.", "What are your hours for customer service?", "We are here twenty-four seven, three hundred sixty five days a year.", "Oh, well that covers it, doesn't it?", "Yes. We wanna make sure that our clients can reach us at anytime, day or night.", "Thank you. That is awesome.", "We are always here for you.", "Do you know what kind of documents will be sent to me?", "Well, not exactly, that's not my department.", "Will they require notarization?", "Oh yes, I can definitely tell you that. All documents will need to be notarized.", "Is there anything else I need to have for the claim?", "Well, I know you'll need a copy of your father's and your birth certificate and a copy of your driver's license.", "Thank you. I appreciate that.", "Not at all.", "Well, I guess that's all of my questions for now.", "You will receive detailed instructions on all of the paperwork from the claims department.", "Okay.", "Okay, Errol. It's been my pleasure helping you. If there's nothing else?", "No. That's it. Thank you.", "Your very welcome. Thank you for calling Rivertown Insurance. You have a nice day.", "You, too. Bye." ], "dialogue_acts": [ [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [ "FileClaim" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "CancelAutomaticBilling" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_281_000", "insurance_281_001", "insurance_281_002", "insurance_281_003", "insurance_281_004", "insurance_281_005", "insurance_281_006", "insurance_281_007", "insurance_281_008", "insurance_281_009", "insurance_281_010", "insurance_281_011", "insurance_281_012", "insurance_281_013", "insurance_281_014", "insurance_281_015", "insurance_281_016", "insurance_281_017", "insurance_281_018", "insurance_281_019", "insurance_281_020", "insurance_281_021", "insurance_281_022", "insurance_281_023", "insurance_281_024", "insurance_281_025", "insurance_281_026", "insurance_281_027", "insurance_281_028", "insurance_281_029", "insurance_281_030", "insurance_281_031", "insurance_281_032", "insurance_281_033", "insurance_281_034", "insurance_281_035", "insurance_281_036", "insurance_281_037", "insurance_281_038", "insurance_281_039", "insurance_281_040", "insurance_281_041", "insurance_281_042", "insurance_281_043", "insurance_281_044", "insurance_281_045", "insurance_281_046", "insurance_281_047", "insurance_281_048", "insurance_281_049", "insurance_281_050", "insurance_281_051" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Hello. Rivertown Insurance. May I help you?", "Hello. I want to report an accident.", "Can I get your name?", "My name is Sally Cunningham.", "Sally, my name is Bruce.", "Hi Bruce.", "First of all, are you injured?", "#Um, I'm sore, and I have a headache, but nothing's broken.", "Okay. Please be sure and see a doctor as soon as you can.", "I will.", "Okay. What's your birthdate, Sally.", "It's April twentieth, nineteen eighty-five.", "And your policy number?", "My pol- policy number is nine zero five two, five six three one.", "Thank you for verifying your identity.", "Uh-huh.", "I'm glad nothing is broken, but some problems can develop later, so please see a doctor.", "Okay. I will.", "Okay Sally, can you tell me what happened?", "I was driving down McCulloch Boulevard when the car next to me came into my lane.", "Oh no.", "Oh yes! The car side swiped me and I swerved off of the road and hit a decorative fountain.", "That's too bad. What kind of car do you have?", "A Ford Escape.", "And the year?", "Two thousand twenty.", "I'll need your city and state as well.", "Flagstaff, Arizona.", "Thanks.", "Of course.", "Have the police been called?", "Yes. They are just arriving.", "Did the other car stop?", "Yes.", "Were you able to exchange information yet?", "His name is Bradley Tucker and he's from Flagstaff as well.", "What is his insurance company?", "He's also with Rivertown Insurance.", "Very Good. That makes it a bit easier only dealing with one insurance company.", "Yes, I guess so.", "And did you get his driver's license number.", "Yes. Six four six two, one nine nine nine.", "And his phone number?", "Nine two eight, five two four, seven one six three.", "Perfect. That's all the information we need. Your accident report has been logged.", "Is there anything else I need to do?", "Just give the police officer your insurance information and we will get a copy of the report.", "Oh.", "Then someone will be in contact with you in three to five business days.", "Okay.", "Thank you for calling Rivertown Insurance. Please call us back if you have any questions about your report.", "I will. Good-bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [] ], "intents": [ [], [ "ReportAutomobileAccident" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_282_000", "insurance_282_001", "insurance_282_002", "insurance_282_003", "insurance_282_004", "insurance_282_005", "insurance_282_006", "insurance_282_007", "insurance_282_008", "insurance_282_009", "insurance_282_010", "insurance_282_011", "insurance_282_012", "insurance_282_013", "insurance_282_014", "insurance_282_015", "insurance_282_016", "insurance_282_017", "insurance_282_018", "insurance_282_019", "insurance_282_020", "insurance_282_021", "insurance_282_022", "insurance_282_023", "insurance_282_024", "insurance_282_025", "insurance_282_026", "insurance_282_027", "insurance_282_028", "insurance_282_029", "insurance_282_030", "insurance_282_031", "insurance_282_032", "insurance_282_033", "insurance_282_034", "insurance_282_035", "insurance_282_036", "insurance_282_037", "insurance_282_038", "insurance_282_039", "insurance_282_040", "insurance_282_041", "insurance_282_042", "insurance_282_043", "insurance_282_044", "insurance_282_045", "insurance_282_046", "insurance_282_047", "insurance_282_048", "insurance_282_049", "insurance_282_050", "insurance_282_051", "insurance_282_052", "insurance_282_053", "insurance_282_054", "insurance_282_055", "insurance_282_056", "insurance_282_057", "insurance_282_058", "insurance_282_059", "insurance_282_060", "insurance_282_061", "insurance_282_062", "insurance_282_063", "insurance_282_064", "insurance_282_065", "insurance_282_066", "insurance_282_067", "insurance_282_068", "insurance_282_069", "insurance_282_070", "insurance_282_071", "insurance_282_072", "insurance_282_073", "insurance_282_074", "insurance_282_075", "insurance_282_076", "insurance_282_077", "insurance_282_078", "insurance_282_079", "insurance_282_080", "insurance_282_081", "insurance_282_082", "insurance_282_083", "insurance_282_084", "insurance_282_085", "insurance_282_086", "insurance_282_087", "insurance_282_088", "insurance_282_089", "insurance_282_090", "insurance_282_091", "insurance_282_092", "insurance_282_093", "insurance_282_094", "insurance_282_095", "insurance_282_096", "insurance_282_097", "insurance_282_098", "insurance_282_099" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Hi. You've reached Rivertown Insurance. I'm Andy. How can I help you?", "Hi Andy.", "Hi.", "I'm Katherine Lebeau. I need to file a claim.", "What kind of claim, Katherine?", "For my, my, my windshield got hit by a rock.", "I see. Let me confirm your identity first, okay?", "Okay, I guess that's the first, step.", "Yes. Okay. Can you spell your name and give me your birthdate?", "Yes it's Katherine with a k, K-a-t-h-e-r-i-n-e, Lebeau, L-e-b-e-a-u.", "Thank you for spelling that for me.", "No biggie, I have to spell it for everyone.", "Yes? That must get, old. Your date of birth? .", "Forty. A bit.", "And can I get your policy number?", "Sure. #Um, it's two three six nine, four one one four.", "Great. How's your day going?", "Cept for this, very well, thanks.", "Well let's get this taken care of for you. No one was injured, were they?", "No. Everyone's okay.", "Good. That's the main thing.", "Yes.", "Was there any other damage to your car besides the windshield?", "No.", "That's good. Now is the windshield have a rock ding or a crack?", "Why?", "Well sometimes a ding can be filled without removing the windshield.", "Oh. Why would you wanna do that?", "Because when you have to replace your windshield it can comprise the structural integrity.", "Really?", "Yeah. You don't want to replace it unless it's necessary. The new one may not fit as tightly.", "Oh. That's something no one has ever explained to me before.", "My Dad and my husband both taught me that. Although we use the very best windshield service out there.", "Okay. That's good.", "And they'll let you know if you really need it replaced or not.", "Okay. That's good, too.", "Well your account has full windshield protection, so we can set up an appointment to have it looked at.", "Where do I have to take it?", "They come directly to you!", "Wow! Where will they come?", "Anywhere. Home, your work, even the zoo if that's where you are.", "That's fantastic!", "We try to make it easy on our clients.", "Sweet!", "So when would you like to set up your appointment?", "Do I need to be there?", "No. You can leave your keys on the floor of your car and the technician will lock up and bring you the keys.", "Great. So I can see it before he leaves?", "Yes, of course. He'll need your signature before he leaves.", "Yes. I have time for that!", "So where would you like them to come?", "I'm getting ready to have my hair done soon. Could they do it there?", "Yep. No problem. First, lemme get the make and model of your car.", "It's a Cadillac Escalade.", "What year?", "Two thousand eighteen.", "Thanks.", "Your welcome.", "I also need to know when and where this happened.", "Okay. It happened on the freeway. Today.", "Can you be more specific, please? Do you know what time?", "It was around eleven AM.", "Okay and the state?", "I-one zero near the Bellaire exit. I don't remember the exit number.", "That's fine. Which state are you in, Katherine?", "Georgia.", "Okay and this happened today, July thirtieth, twenty twenty-one?", "Yes.", "That's all the information I needed thank you.", "Your welcome, Andy.", "Now your claim has been submitted.", "Okay.", "Your claim number is C-four one six four, two eight zero three.", "Wait! I missed it!", "That's okay. It's C as in cat, four one six four, two eight zero three.", "Got it.", "Okay keep that claim number handy, you may need to refer to it again.", "Okay.", "Now let's set up your appointment. You wanted the windshield repair company to come to your salon?", "Yes, if that's okay.", "Yep. Same day service.", "Great. The name of the salon is Manes and Manis.", "What city in Georgia?", "Atlanta.", "Let me look up that address for you.", "No need. It's one hundred Main Street, Suite A.", "Thank you. And what time did you want them to arrive?", "Well, it's one o'clock now, and my appointment is at four, so how about three thirty?", "Let's take a look at the schedule.", "Okay. Fingers crossed.", "Yes! I submitted the location and time and it's been confirmed. Your tech's name is William.", "Perfect. And he will meet me in the parking lot?", "Let me make a note of that for you.", "Thank you, you've been great. I appreciate the awesome service. You made this easy.", "My pleasure. If there's nothing else?", "No. That's all.", "Then have a wonderful rest of your day.", "I plan to, thanks. Good-bye.", "Good-bye and thanks for calling Rivertown Insurance.", "Bye." ], "dialogue_acts": [ [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [ "FileClaim" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_283_000", "insurance_283_001", "insurance_283_002", "insurance_283_003", "insurance_283_004", "insurance_283_005", "insurance_283_006", "insurance_283_007", "insurance_283_008", "insurance_283_009", "insurance_283_010", "insurance_283_011", "insurance_283_012", "insurance_283_013", "insurance_283_014", "insurance_283_015", "insurance_283_016", "insurance_283_017", "insurance_283_018", "insurance_283_019", "insurance_283_020", "insurance_283_021", "insurance_283_022", "insurance_283_023", "insurance_283_024", "insurance_283_025", "insurance_283_026", "insurance_283_027", "insurance_283_028", "insurance_283_029", "insurance_283_030", "insurance_283_031" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Hi. This is Tim. Welcome to Rivertown Insurance.", "Thanks, Tim How are you doing today?", "I'm great. Thanks for asking.", "Well, I'm, calling, find out about, life insurance.", "Do you already have a policy with us?", "No. And I r-really don't know much about it.", "Well, I will try to make it all clear to you.", "Thanks, Tim.", "And what is your name?", "Stuart Little.", "Well, we have two, three different life insurance policies for you to choose from.", "Okay.", "First is the Term Insurance. This costs three hundred dollars.", "A month?", "No. I'm sorry. The prices I'm giving you are on a annual basis.", "Oh. Right.What does term insurance mean?", "The policy will pay death benefits within the term of the policy.", "All right.", "The second type of policy is traditional whole life insurance and that is eighteen hundred a year.", "And what's that?", "That's when the policy pays a death benefit plus a maturity benefit.", "Okay. I'm takin' notes.", "That's fine. Now the third type of insurance is Universal Life Insurance and it twelve hundred a year.", "What's that?", "Universal Insurance is like Whole Life, but it builds a cash value.", "Wow, that's a lot to think about. I'm going to need some time.", "If you'd like I can email you quotes for all three.", "No that's okay. I have it all written down here.", "Well would you like an agent to follow-up with you?", "Not at this time, no. But thanks for your info and help.", "Not a problem. Thanks for calling Rivertown Insurance.", "Bye." ], "dialogue_acts": [ [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_284_000", "insurance_284_001", "insurance_284_002", "insurance_284_003", "insurance_284_004", "insurance_284_005", "insurance_284_006", "insurance_284_007", "insurance_284_008", "insurance_284_009", "insurance_284_010", "insurance_284_011", "insurance_284_012", "insurance_284_013", "insurance_284_014", "insurance_284_015", "insurance_284_016", "insurance_284_017", "insurance_284_018", "insurance_284_019", "insurance_284_020", "insurance_284_021", "insurance_284_022", "insurance_284_023", "insurance_284_024", "insurance_284_025", "insurance_284_026", "insurance_284_027", "insurance_284_028", "insurance_284_029", "insurance_284_030", "insurance_284_031", "insurance_284_032", "insurance_284_033", "insurance_284_034", "insurance_284_035", "insurance_284_036", "insurance_284_037", "insurance_284_038", "insurance_284_039", "insurance_284_040", "insurance_284_041", "insurance_284_042", "insurance_284_043", "insurance_284_044", "insurance_284_045", "insurance_284_046", "insurance_284_047", "insurance_284_048", "insurance_284_049", "insurance_284_050", "insurance_284_051", "insurance_284_052", "insurance_284_053", "insurance_284_054", "insurance_284_055", "insurance_284_056", "insurance_284_057", "insurance_284_058", "insurance_284_059", "insurance_284_060", "insurance_284_061", "insurance_284_062", "insurance_284_063", "insurance_284_064", "insurance_284_065" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Good Afternoon. Rivertown Insurance. How can I help you?", "Good Afternoon. I hope I called the right number.", "What is it that you need?", "Well, I wanted to get a condo quote, but this is customer services, isn't it?", "Oh a condo quote, I can help you.", "That will be great.", "Okay. Do you know what kind of insurance you're looking for?", "N-not really. I was h-hoping you could explain it all to me.", "Of course.", "Now what are the, different types of plans?", "First, can you tell me if you are a customer of ours already?", "Yes. I have an auto policy.", "Great! Lemme get some information from you. Can I have your name?", "Oh, yes. My name is Joshua Barnes.", "Hello, mister Barnes. I'm Marsha. Can I call you Joshua?", "Call me Josh.", "Okay, Josh. Let's verify your account. What is your birthdate?", "Seven seven nineteen seventy-seven.", "That's a cool birthday. Lots of sevens. Seven is my lucky number.", "Mine, too .", "Do you have your account number with you?", "No, I don't. Can't you look it up another w-way?", "#Um, that's okay. What's your phone number?", "Two one three, three oh three, five four four five.", "Thank you. And your Social Security number?", "four oh six, six nine, two four six eight.", "Thanks. Now the answer to your security question?", "Oh no. I don't remember.", "Lemme tell you the question, first. .", "Okay.", "Oh, you should remember this one. What is the name of your high school?", "Central High.", "Thank you for verifying your account, Josh.", "Phew. .", "Okay. Let's get started.", "Okay. What are the different plans you have and is there a discount for bundling accounts?", "Right. We have the Basic Condo plan for five hundred dollars.", "Got it.", "And we have the Preferred Condo Plan for six hundred.", "Got it.", "We also have a Renter's policy if you are renting.", "So what are the differences?", "Well, the Basic Plan covers liability up to three hundred thousand dollars.", "Okay, good.", "The Preferred Plan covers liability up to five hundred thousand dollars and contents of your condo.", "Wow. Okay.", "The Renter's Plan just covers the contents of your condo.", "Gotcha.I'm writing all of the down.", "Okay, good.", "I want to discuss this with my wife before we do anything.", "I also want you to know that the prices I'm giving you are the discounted prices for already being a customer.", "Oh good, thank you.", "Not at all, thank you.", "Well, the Renter's Insurance is out, because we just inherited a condo.", "Oh?", "Yeah. My wife's uncle, died and left us a condo in San Francisco.", "Oh, I'm sorry for your loss, but that's amazing.", "Yeah. I think we may be moving!", "Big Changes, huh?", "Yes. There are.", "Well is there anything else I can help you with today?", "No. But I'll be calling back once I speak to my wife.", "We'll be here, Josh. Anyone who answers will be able to help. Everything is in my notes.", "Thanks, you've been, very helpful, Marsha.", "Thanks for being a Rivertown Insurance customer, Josh. Good-bye.", "B-Bye." ], "dialogue_acts": [ [], [], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [ "GetQuote" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_285_000", "insurance_285_001", "insurance_285_002", "insurance_285_003", "insurance_285_004", "insurance_285_005", "insurance_285_006", "insurance_285_007", "insurance_285_008", "insurance_285_009", "insurance_285_010", "insurance_285_011", "insurance_285_012", "insurance_285_013", "insurance_285_014", "insurance_285_015", "insurance_285_016", "insurance_285_017", "insurance_285_018", "insurance_285_019", "insurance_285_020", "insurance_285_021", "insurance_285_022", "insurance_285_023", "insurance_285_024", "insurance_285_025", "insurance_285_026", "insurance_285_027", "insurance_285_028", "insurance_285_029", "insurance_285_030", "insurance_285_031", "insurance_285_032", "insurance_285_033", "insurance_285_034", "insurance_285_035", "insurance_285_036", "insurance_285_037", "insurance_285_038", "insurance_285_039", "insurance_285_040", "insurance_285_041", "insurance_285_042", "insurance_285_043", "insurance_285_044", "insurance_285_045", "insurance_285_046", "insurance_285_047", "insurance_285_048", "insurance_285_049", "insurance_285_050", "insurance_285_051", "insurance_285_052", "insurance_285_053", "insurance_285_054", "insurance_285_055", "insurance_285_056", "insurance_285_057", "insurance_285_058", "insurance_285_059", "insurance_285_060", "insurance_285_061", "insurance_285_062", "insurance_285_063", "insurance_285_064", "insurance_285_065", "insurance_285_066", "insurance_285_067", "insurance_285_068", "insurance_285_069", "insurance_285_070", "insurance_285_071", "insurance_285_072", "insurance_285_073", "insurance_285_074", "insurance_285_075", "insurance_285_076", "insurance_285_077", "insurance_285_078", "insurance_285_079", "insurance_285_080", "insurance_285_081", "insurance_285_082", "insurance_285_083", "insurance_285_084", "insurance_285_085", "insurance_285_086", "insurance_285_087", "insurance_285_088", "insurance_285_089", "insurance_285_090", "insurance_285_091", "insurance_285_092", "insurance_285_093", "insurance_285_094", "insurance_285_095", "insurance_285_096" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Hello. Thanks for calling Rivertown Insurance. My name is Dawna. What can I do for you?", "Hi. I need to file a health insurance claim.", "Well, I can help you do that.", "Great.", "First I need to confirm your identity.", "Okay.", "What is your names, oops, I meant name?", "My name is Tracy Bradford.", "Is that Tracy with a y, or Traci with an i?", "#Uh, Tracy with a y.", "Okay Tracy. What is your date of birth?", "January twelveth, nineteen eighty-three.", "Thank you. And do you have your account number?", "No. I don't.", "No problem. Let's do it this way. Can I have your, phone number?", "Yes. It's two one three, four one three, two one three four.", "Got it, thanks. And your Social Security number?", "Five oh nine, oh six, three one oh seven.", "Great and I'll need your answer to your security question.", "Uh oh.", "I have the question. What is the name of your childhood best friend?", "Connie.", "Perfect. Now what I'll need to do to help you file is I will send a link to your email of a form you need to fill out.", "Is there another way to do it?", "I could send you the form by mail, but that will take longer.", "Okay, go ahead and send me the email.", "And your email on file is?", "tbradfordfive zero zero at gmail dot com.", "Thank you. Okay the email has been sent.", "I don't see it.", "It's coming. If you don't get it in a minute or two, you could ch- check your spam file.", "Okay.", "Now while your waiting for that email, I'll need to get some more information.", "All right.", "First I need to get the Group number for your policy.", "But I don't have my card.", "Oh, that's right. Let me look it up for you.", "Okay.", "All right. I've got it. #Um your group number is R zero six four two six.", "Thanks, I'm writing it down. My card must be at home, I'm at work now.", "Oh. What do you do?", "I'm a, petsitter.", "Oh, how fun!", "Yeah, most of the time. But that's how I got hurt. The job has ups and downs.", "Just like everyone else's, huh?", "Yep.", "Well, You are the insured on this policy, correct?", "Yep. Just me.", "Do you have any additional health insurance?", "No. I don't.", "Okay, now tell me the reason for the claim.", "Huh?", "I mean why you saw the doctor.", "Oh. Because I was walkin' this dog and he took off and I fell and I hurt my knee.", "Okay. I'm sorry to hear that.", "Well it's part of the job.", "I understand. Now what is the name of your doctor?", "Dr. Bill Peters.", "Okay, let me look that up.", "Yes.", "Okay I found him. He is on your preferred list of providers, so there should be no problem in submitting your claim.", "Great.", "How much is your bill?", "One hundred twenty-eight dollars.", "Okay.", "But I have to have blood work and xrays.", "Those are also covered under your policy.", "Good.", "But you'll hafta, file each of those separately.", "Gotcha.", "Did you pay anything to the Doctor's office at the time of service.", "Yes. Just my twenty bucks for the copay.", "Very good.", "I hope that was what I was supposed to do.", "Yes. The rest will be eligible for reimbursement.", "Great!", "By the way, did you receive the link I sent you?", "Let me check, lemme see, yep it came.", "Good. Now just fill out the form online and submit it.", "That's all?", "Yep, that's it. You'll get an email confirmation saying the claim was submitted.", "Wow! That's easy.", "We try to make it easy. No paper saves the forests, too.", "Yeah, cool.", "It takes five to seven days to assess your claim, but they will notify you by email of the decision.", "Okay.", "Is there anything else you need help with?", "Well, you can come by and do the dishes. .", "No thanks, I have a sink full at home.", "I get it.", "All right, if you have problems filling out the e-form, please don't hesitate to contact us.", "Thank you.", "You can reach us at the customer service number you called today or by our online chat service.", "Oh. Okay. Thanks.", "No problem at all. You have yourself a good day.", "I will. You do the same. Bye-bye.", "Thanks for calling Rivertown Insurance. Good-bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "FileClaim" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_286_000", "insurance_286_001", "insurance_286_002", "insurance_286_003", "insurance_286_004", "insurance_286_005", "insurance_286_006", "insurance_286_007", "insurance_286_008", "insurance_286_009", "insurance_286_010", "insurance_286_011", "insurance_286_012", "insurance_286_013", "insurance_286_014", "insurance_286_015", "insurance_286_016", "insurance_286_017", "insurance_286_018", "insurance_286_019", "insurance_286_020", "insurance_286_021", "insurance_286_022", "insurance_286_023", "insurance_286_024", "insurance_286_025", "insurance_286_026", "insurance_286_027", "insurance_286_028", "insurance_286_029", "insurance_286_030", "insurance_286_031", "insurance_286_032", "insurance_286_033", "insurance_286_034", "insurance_286_035", "insurance_286_036", "insurance_286_037", "insurance_286_038", "insurance_286_039", "insurance_286_040", "insurance_286_041", "insurance_286_042", "insurance_286_043", "insurance_286_044", "insurance_286_045", "insurance_286_046", "insurance_286_047", "insurance_286_048", "insurance_286_049", "insurance_286_050", "insurance_286_051", "insurance_286_052", "insurance_286_053", "insurance_286_054", "insurance_286_055", "insurance_286_056", "insurance_286_057", "insurance_286_058", "insurance_286_059", "insurance_286_060", "insurance_286_061", "insurance_286_062", "insurance_286_063", "insurance_286_064", "insurance_286_065", "insurance_286_066", "insurance_286_067", "insurance_286_068", "insurance_286_069", "insurance_286_070", "insurance_286_071", "insurance_286_072", "insurance_286_073", "insurance_286_074", "insurance_286_075", "insurance_286_076", "insurance_286_077", "insurance_286_078", "insurance_286_079", "insurance_286_080", "insurance_286_081", "insurance_286_082", "insurance_286_083", "insurance_286_084", "insurance_286_085", "insurance_286_086", "insurance_286_087", "insurance_286_088", "insurance_286_089", "insurance_286_090", "insurance_286_091", "insurance_286_092", "insurance_286_093", "insurance_286_094", "insurance_286_095", "insurance_286_096", "insurance_286_097", "insurance_286_098", "insurance_286_099" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Good morning. Thanks for calling Rivertown Insurance. I'm Sharon. How can I help you?", "Good morning, Sharon. I looking to get a, quote for Renter's insurance.", "Okay. I'd be g-glad to help you with that.", "Great.", "First can I get your name?", "Yes. Natasha Plinski.", "Hi Natasha. Have you had renter's insurance before?", "No. But I wish I had it now.", "Oh?", "I went out of town for the weekend and someone broke into my apartment.", "Oh. I'm so sorry to hear that.", "Yeah. It's been, really terrible.", "I can imagine.", "They took my computer, my TV, all my jewelry--everything I have of value.", "That's horrible! Did you report it to the police?", "Oh yeah, for what good, I don't know.", "Well, let's get you a quote and then you'll be covered if it happens again.", "Sounds like a plan, Sharon.", "Yes. A good plan.", "Very. I don't wanna be a victim again. The only thing I have left is my phone.", "Okay then let's go through the two types of renter's insurance that we offer.", "Okay.", "The first is our Basic Renter's plan.", "Okay. How much is that?", "The Basic plan is two hundred dollars a year.", "Wow, that's more that I thought it would be, but I guess it's worth it. What does that cover?", "That covers your belongings up to ten thousand dollars, and pays prorated value for your things.", "Oh, but, what if you have more than that in belongings?", "Well then the Renter's Preferred plan may be for you.", "Okay. Go on.", "The Preferred plan is three hundred dollars annually.", "Ouch. What does that cover?", "It covers twenty-five thousand dollars and pays replacement value for your belongings.", "Oh, wow, that would make a huge difference!", "It can, yeah.", "Okay. That's something to think about.", "What kind of work do you do?", "Well, I do lighting for concerts and events so I have a lot of equipment that I use for that.", "Oh no! Did you lose all of your equipment?", "No. I had it with me because I was on a job. Luckily. But I lost a lot.", "I'm sorry.", "Well, I should have known. I so m-mad at myself! I've been meaning to do this, but it's a little too late now.", "Well, let's get you a quote so you can make a decision. How would you like to receive your quote?", "E-mail is good.", "Okay and what is it?", "natashaplightsitup at gmail dot com.", "Natasha p lights it up at gmail dot com?", "#Uh, yep.", "That's probably easy to remember.", "Yep. That's the name of my business, Natasha Lights it Up.", "I like it.", "Thanks.", "Okay, so I'll send you your quote right now.", "Thanks. But, I, think I'm ready.", "Ready?", "Yes. To set this up. I wanna be protected before I replace anything.", "Good idea.", "Ya know it's creepy. Someone was in my home.", "How awful for you. Well, let's get this set up.", "Okay.", "Do you know which plan you want or can I answer any more questions?", "Yeah. #Um, are their any deductibles with these plans?", "Good question. No. There are no deductibles.", "Good.", "You need to make a list of your items after setting up your online account.", "Okay.", "Pictures and receipts are recommended as well.", "Makes sense.", "You can upload pictures and receipts online. You can add, delete and update your belongings, too.", "That makes it easy. I hate keeping receipts. Half the time they use disappearing ink, ya know?", "I know right?", "Anyway, I think I'll go with the Preferred plan.", "Very good. I'll need to collect your payment today.", "Right.", "Did you want to pay yearly or monthly?", "#Uh, I'm not sure. #Um is there a price break for paying annually.", "Three hundred is for the annual payment, but if you pay monthly there's a service charge of two fifty monthly.", "Oh.", "So you would have twelve payments at three hundred two dollars and fifty cents a month.", "The service charge isn't that much, but I might as well pay on a yearly basis.", "Okay, I can take your payment. How did you want to pay?", "What are my choices?", "Credit card, debit card or bank account.", "#Um, I guess I should, I guess I'll use my business credit card.", "Great. Now you can go ahead with number when you're ready.", "Five six oh nine, four four six one, one four six nine, two six three nine.", "Expiration date?", "Ten twenty-three.", "Got it. And your three-digit code?", "Two three four.", "Thanks, Natasha.", "Your welcome.", "Just a moment while your payment processes.", "That's f-fine.", "Okay, your payment went through. Would you like a receipt sent to your email?", "Yes, please. Thanks, Sharon. You made this easy.", "You're very welcome. Is there anything else today?", "No. This is a relief to get done.", "Glad to help. Enjoy the rest of your day.", "Thanks again. Good-bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "GetQuote" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "EnrollInPlan" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_287_000", "insurance_287_001", "insurance_287_002", "insurance_287_003", "insurance_287_004", "insurance_287_005", "insurance_287_006", "insurance_287_007", "insurance_287_008", "insurance_287_009", "insurance_287_010", "insurance_287_011", "insurance_287_012", "insurance_287_013", "insurance_287_014", "insurance_287_015", "insurance_287_016", "insurance_287_017", "insurance_287_018", "insurance_287_019", "insurance_287_020", "insurance_287_021", "insurance_287_022", "insurance_287_023", "insurance_287_024", "insurance_287_025", "insurance_287_026", "insurance_287_027", "insurance_287_028", "insurance_287_029", "insurance_287_030", "insurance_287_031", "insurance_287_032", "insurance_287_033", "insurance_287_034", "insurance_287_035", "insurance_287_036", "insurance_287_037", "insurance_287_038", "insurance_287_039", "insurance_287_040", "insurance_287_041", "insurance_287_042", "insurance_287_043", "insurance_287_044", "insurance_287_045", "insurance_287_046", "insurance_287_047", "insurance_287_048", "insurance_287_049", "insurance_287_050", "insurance_287_051" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Good morning, you've reached Rivertown Insurance My name is Sharee. How can I help you?", "I'd like to remove a dependent from my life insurance policies.", "Okay. I can help you. What's your name?", "Andrew Jackson Borden.", "Thank you, mister Borden. May I have your account number?", "Yes six six six, oh six six six oh.", "Got it, thanks, and last can I have your date of birth?", "December fourteenth, nineteen forty-six.", "Thank you, mister Borden. Now how may I help you?", "I want to take someone off my life insurance.", "Very good sir, and how is your day going?", "Terrible. I think my daughter is plotting to kill me!", "Oh my! If you think that is true sir, you should contact the police.", "I'll do that later if I believe it is necessary.", "If you're sure then I'll need to know the person you want removed.", "Her name is Lizbeth Borden, but she goes by Lizzy.", "Thank you. And her date of birth?", "July nineteenth, nineteen seventy-seven.", "Thank you, mister Borden. Now just let me check - yes you have your wife and two daughters as dependents.", "Yes. I would like to remove Lizzy, but leave the other two women on my policy.", "I can get the paperwork ready for you today.", "Oh. #Er, I can't do it by phone?", "No you would have to sign a letter of authorization, have it notarized, and send it back to us.", "That sounds like it will take awhile. Is there another way to speed up the process?", "Well, you can change it online.", "Oh. I don't have a computer.", "Okay, then we'll hafta go the other route. Should I draft the new paperwork to send to you?", "Yes. I would appreciate it if you would send it to me immediately.", "Yes sir, it will go out in today's mail.", "Great.", "Once you receive it, have your signature notarized and, and return it to us. Then we can record it.", "All right. Can I hand deliver it?", "Of course. Just bring to our office between nine a.m. and five p.m.", "I want to take care of this A-S-A-P.", "I understand, mister Borden.", "So everything is in motion, right? I won't have to call back, right?", "That's absolutely correct. Your paperwork will go out today by Priority Mail and get there in three days.", "Great.", "Yes. The paperwork will show no policy changes except the removal of Lizzy.", "Good. I can't believe I have to do this.", "I'm so sorry, mister Borden.", "Maybe I'm wrong. If I am, I can always add Lizzy back, right?", "Yes. Absolutely.", "Okay, that sounds good.", "#Um, since there are no policy changes, your monthly bill will remain the same.", "Yes. Thank you.", "If there anything else I can help you with?", "No thanks.", "Our conversation is now recorded in your file.", "Thank you, that is a relief.", "Not a problem. I will wish you good-bye and thank you for calling Rivertown Insurance.", "Bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [ "InformIntent" ], [], [], [], [ "InformIntent" ], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "RemoveDependent" ], [], [], [], [], [], [], [], [ "RemoveDependent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_288_000", "insurance_288_001", "insurance_288_002", "insurance_288_003", "insurance_288_004", "insurance_288_005", "insurance_288_006", "insurance_288_007", "insurance_288_008", "insurance_288_009", "insurance_288_010", "insurance_288_011", "insurance_288_012", "insurance_288_013", "insurance_288_014", "insurance_288_015", "insurance_288_016", "insurance_288_017", "insurance_288_018", "insurance_288_019", "insurance_288_020", "insurance_288_021", "insurance_288_022", "insurance_288_023", "insurance_288_024", "insurance_288_025", "insurance_288_026", "insurance_288_027", "insurance_288_028", "insurance_288_029", "insurance_288_030", "insurance_288_031", "insurance_288_032", "insurance_288_033", "insurance_288_034", "insurance_288_035", "insurance_288_036", "insurance_288_037", "insurance_288_038", "insurance_288_039", "insurance_288_040", "insurance_288_041", "insurance_288_042", "insurance_288_043", "insurance_288_044", "insurance_288_045", "insurance_288_046", "insurance_288_047", "insurance_288_048", "insurance_288_049", "insurance_288_050", "insurance_288_051", "insurance_288_052", "insurance_288_053", "insurance_288_054", "insurance_288_055", "insurance_288_056", "insurance_288_057", "insurance_288_058", "insurance_288_059", "insurance_288_060", "insurance_288_061", "insurance_288_062", "insurance_288_063", "insurance_288_064", "insurance_288_065", "insurance_288_066", "insurance_288_067", "insurance_288_068", "insurance_288_069", "insurance_288_070", "insurance_288_071", "insurance_288_072", "insurance_288_073", "insurance_288_074", "insurance_288_075", "insurance_288_076", "insurance_288_077", "insurance_288_078", "insurance_288_079", "insurance_288_080", "insurance_288_081", "insurance_288_082", "insurance_288_083", "insurance_288_084", "insurance_288_085", "insurance_288_086", "insurance_288_087", "insurance_288_088", "insurance_288_089", "insurance_288_090", "insurance_288_091", "insurance_288_092", "insurance_288_093", "insurance_288_094", "insurance_288_095", "insurance_288_096" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Good evening. This is Rivertown Insurance and my name is Jacob. Can I help you?", "Hi. I need to report a claim on my property insurance.", "Okay, Let's open a claim by phone.", "Perfect.", "Can I get your name?", "My name is Jackson Conley.", "And your birthdate, mister Conley?", "Call me Jack.", "Okay, Jack. What's your birthday?", "March fifteenth, nineteen sixty-five.", "Thank you. And do you have your account number.", "Yes. I called prepared.", "Thank you. And the number when you're ready.", "#Um, it's three one six one, five one four eight.", "Thanks for verifying your identity.", "No problem.", "Okay, I see your homeowner's policy. What seems to be the problem?", "A driver missed the turn and plowed into my block wall.", "Oh my! Was anyone hurt?", "No. No one was home at the time.", "I'm very glad to hear that.", "Thank you. It was a bit of a shock.", "Did you file a police report?", "#Er, yes. They were actually still on the scene when we got home.", "Do you have the police report number?", "It's two one two six, two three nine five, through the San Diego Police Department.", "Got it, thanks.", "Can you hold a moment? My dog is barking.", "Of course.", "Thanks, I can't let her out. The block wall around the back yard is where they hit the house.", "How did they do that?", "W-well, we live on the corner so we have a block wall with an RV gate on the street side.", "Oh.", "That's where they hit.", "Oh. #Uh, that's really something. You don't have that happen every day.", "It's something all right! It's a total inconvenience and a pain in the butt!", "I, I can sympathize.", "Yeah.", "Well let's get your claim started. Can you confirm the address where the accident took place?", "#Um, my address is two nineteen Maple Avenue, San Diego, California.", "Thank you.", "Your welcome.", "Now I'll need some information about the incident.", "Okay. I'll tell you what I know. I didn't see it.", "That's fine. Now you said there was a accident that caused damage to your block wall. Correct?", "That's right.", "And when did this happen?", "Today, about two hours ago. The neighbors called nine one one.", "Okay. So July twenty-seventh, two thousand twenty-one.", "Right.", "And it was about two hours ago so around one PM?", "Yes. I think so. You can see the exact time on the police report.", "Thank you. And was there any other damage to your home, besides the block wall?", "Yes. The patio was damaged - hit hit one of the posts and the roof has fallen.", "Okay. Anything else that you know of?", "Well, there's damage to the pavers and the furniture. And he also hit our outside kitchen.", "Oh my! It's a good thing you weren't home.", "You better believe it!", "And I already confirmed the address is your main residence?", "Yes.", "Anything else?", "Not that I know of, but we just got home.", "I understand. If you find anything else that was damaged, just let us know.", "Okay.", "We'll schedule an adjuster to come out and look at the damage.", "Yeah. Maybe he'll see things I didn't.", "Yes. He'll do a complete check of the structure and also make sure it didn't damage the house itself.", "Great.", "Okay you're claim has been lodged and it you can hold just a moment longer, I'll have a claim number for you.", "Thank you.", "Okay. Just a minute now.", "Take your time. I'm not in a hurry.", "Thanks, How's the rest of your day going?", "It was going great until we got home .", "I bet!", "Yeah. I'm still kinda in shock. I guess we were lucky.", "Yes. I think maybe so.", "Is there another way to file a claim besides calling into the, helpline?", "Yes. You can always file a claim online.", "Oh.", "Do you have your online account set up?", "No. Not yet.", "Would you like me to walk you through it?", "No, thank you. I'm not inside right now.", "I understand. Okay. I have your claim number.", "Great.", "Are you ready to write it down? You'll need this claim number when you are corresponding or speaking with us.", "I'm ready.", "Okay it's four six one two, two three five nine, six seven four three, two one one five.", "Got it, thanks.", "All right then, Jackson. Is there anything else I can help you with right now?", "Well, will I get a call about the, adjuster?", "Yes they will call you directly to set up an appointment.", "Oh, perfect!", "Again, I'm sorry about the accident and I'm glad no one was hurt.", "Thanks. We'll wait for your call. Good-bye.", "Good-bye and thank you for being a Rivertown Insurance customer." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [] ], "intents": [ [], [ "FileClaim" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_289_000", "insurance_289_001", "insurance_289_002", "insurance_289_003", "insurance_289_004", "insurance_289_005", "insurance_289_006", "insurance_289_007", "insurance_289_008", "insurance_289_009", "insurance_289_010", "insurance_289_011", "insurance_289_012", "insurance_289_013", "insurance_289_014", "insurance_289_015", "insurance_289_016", "insurance_289_017", "insurance_289_018", "insurance_289_019", "insurance_289_020", "insurance_289_021", "insurance_289_022", "insurance_289_023", "insurance_289_024", "insurance_289_025", "insurance_289_026", "insurance_289_027", "insurance_289_028", "insurance_289_029", "insurance_289_030", "insurance_289_031", "insurance_289_032", "insurance_289_033", "insurance_289_034", "insurance_289_035", "insurance_289_036", "insurance_289_037", "insurance_289_038", "insurance_289_039", "insurance_289_040", "insurance_289_041", "insurance_289_042", "insurance_289_043", "insurance_289_044", "insurance_289_045", "insurance_289_046", "insurance_289_047", "insurance_289_048", "insurance_289_049", "insurance_289_050", "insurance_289_051", "insurance_289_052", "insurance_289_053", "insurance_289_054", "insurance_289_055", "insurance_289_056", "insurance_289_057", "insurance_289_058", "insurance_289_059", "insurance_289_060", "insurance_289_061", "insurance_289_062", "insurance_289_063", "insurance_289_064", "insurance_289_065", "insurance_289_066", "insurance_289_067", "insurance_289_068", "insurance_289_069", "insurance_289_070", "insurance_289_071", "insurance_289_072", "insurance_289_073", "insurance_289_074", "insurance_289_075", "insurance_289_076", "insurance_289_077", "insurance_289_078", "insurance_289_079", "insurance_289_080", "insurance_289_081", "insurance_289_082", "insurance_289_083", "insurance_289_084", "insurance_289_085", "insurance_289_086", "insurance_289_087", "insurance_289_088", "insurance_289_089", "insurance_289_090", "insurance_289_091", "insurance_289_092", "insurance_289_093", "insurance_289_094", "insurance_289_095" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Rivertown Insurance. This is Ted. Can I help you?", "#Um, yes. I'm looking for new car insurance.", "Well, it just so happens that I can help you with that.", "Yeah? I'm looking for quotes for my new car.", "Ooh. That's exciting!", "Yeah. It's not brand new, but it's new to me.", "Who am I speaking with?", "My name is Sam Noah.", "Hello, Sam. Are you a customer with us already or a you a new customer?", "I have a homeowner's policy with you.", "Very good. Can I verify your account?", "S-sure.", "Okay Sam, I'll need your birthdate and your account number.", "Okay. It's January fifth, nineteen ninety-one.", "Got it.", "My account number is four one six, three one six, two two.", "Thank you very much.", "No prob.", "Now we have three types of coverage, Basic, Preferred and Complete Auto plans.", "All right.", "Basic is liability coverage only and costs one thousand dollars per year. This is the minimum insurance allowed.", "Okay and the next one?", "The premium for the Preferred Auto Plan is fifteen hundred.", "What does that cover?", "It covers liability and collision.", "So it pays me to fix the car or replace it?", "That's right.", "Okay. So then what is the Complete Auto Plan?", "It covers liability and collision. It also covers windshield replacement, a rental car, and an accidental death policy.", "Well that would be worth the extra five hundred bucks to me.", "I know, right? The rental car and windshield replacement could cost five hundred each.", "Yes. So let's sign me up for the Complete Auto Plan.", "Great! I need a little info to get the process started.", "Yep.", "All right. I need to know the year, make and model of your new car, Sam.", "It's a two thousand eighteen Chevy Silverado three-quarter ton pickup truck.", "Okay, and what's the current mileage?", "Twenty thousand thirteen miles.", "Okay, and what is your preferred contact method? By phone or e-mail?", "By phone.", "And your phone number is?", "Three oh three, six one nine, two two three four.", "Great! Now let's get you insured.", "Thanks.", "Did you want to pay monthly or yearly?", "Monthly.", "Okay Sam, that will be one two equal payments of one hundred sixty-six dollars and sixty-six cents.", "Okay. That's doable.", "If that's all right, then I'll need to collect your first month's premium.", "Okay.", "How did you want to pay? We accept credit cards and debit cards.", "I'll pay by debit card.", "Okay, when you're ready, Sam.", "four three four two, five one nine oh, zero, zero one three, nine six eight three.", "And the expiration date?", "Ten twenty-two.", "And the three digit code on the back?", "Seven eight nine. I never forget it. .", "I wouldn't either.", "#Um, what was the amount again?", "One hundred sixty-six dollars and sixty-six cents.", "Thank you.", "Your very welcome. I have a confirmation number if you need it.", "Could you email me a receipt or the confirm number?", "Sure. What email address do you want me to send it to?", "#Uh, it's noahsthree zero at yahoo dot com.", "That's noahsthree zero at yahoo dot com?", "Yep, that's right.", "Okay, I'll send it right away.", "Great.", "Your payment is due on the three rd of the month.", "Okay. That will work.", "You can also set up an online account and manage your policy online.", "Huh?", "Yes. #Um you can pay your bill, file a claim and get proof of insurance.", "Okay. That sounds good.", "You can also set up automatic payments there, as well.", "Wow. You've been great. Thanks for making all of this so easy.", "That's what I'm here for.", "Well, I think this went very smoothly.", "We aim to please.", "Thanks again, Ted.", "If you'd like to fill out a survey about your service, stay on the line.", "Will you get credit for it, if I do it.", "Yes. It will be about my service for you today.", "Okay. Why not?", "Okay, just stay on the -.", "Wait! I forgot! I wanna change the mailing address on my account!", "Oh, I should have asked you to confirm that.", "That's okay. Please change the address to P.O. Box four three four. The city and state stay the same.", "Gotcha. Now is there anything else I can help you with?", "Nope. That's really it now.", "Okay Sam, stay on the line for the survey.", "Will do.", "Thanks for calling Rivertown, Sam. Have a super day!", "B- bye, Ted." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [ "GetQuote" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "EnrollInPlan" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "ChangeAddress" ], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_290_000", "insurance_290_001", "insurance_290_002", "insurance_290_003", "insurance_290_004", "insurance_290_005", "insurance_290_006", "insurance_290_007", "insurance_290_008", "insurance_290_009", "insurance_290_010", "insurance_290_011", "insurance_290_012", "insurance_290_013", "insurance_290_014", "insurance_290_015", "insurance_290_016", "insurance_290_017", "insurance_290_018", "insurance_290_019", "insurance_290_020", "insurance_290_021", "insurance_290_022", "insurance_290_023", "insurance_290_024", "insurance_290_025", "insurance_290_026", "insurance_290_027", "insurance_290_028", "insurance_290_029", "insurance_290_030", "insurance_290_031", "insurance_290_032", "insurance_290_033", "insurance_290_034", "insurance_290_035", "insurance_290_036", "insurance_290_037", "insurance_290_038", "insurance_290_039", "insurance_290_040", "insurance_290_041", "insurance_290_042", "insurance_290_043", "insurance_290_044", "insurance_290_045", "insurance_290_046", "insurance_290_047", "insurance_290_048", "insurance_290_049", "insurance_290_050", "insurance_290_051", "insurance_290_052", "insurance_290_053", "insurance_290_054", "insurance_290_055", "insurance_290_056", "insurance_290_057", "insurance_290_058", "insurance_290_059", "insurance_290_060", "insurance_290_061", "insurance_290_062", "insurance_290_063", "insurance_290_064", "insurance_290_065", "insurance_290_066", "insurance_290_067", "insurance_290_068", "insurance_290_069", "insurance_290_070", "insurance_290_071", "insurance_290_072", "insurance_290_073", "insurance_290_074", "insurance_290_075", "insurance_290_076", "insurance_290_077", "insurance_290_078", "insurance_290_079", "insurance_290_080", "insurance_290_081", "insurance_290_082", "insurance_290_083", "insurance_290_084", "insurance_290_085", "insurance_290_086", "insurance_290_087", "insurance_290_088", "insurance_290_089", "insurance_290_090", "insurance_290_091", "insurance_290_092", "insurance_290_093", "insurance_290_094", "insurance_290_095", "insurance_290_096" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Hello.", "Hello. I ", "Yes? What can I help you with today?", "I have a bit of an unusual question. I I'm w-wondering whether I can insure my rabbit?", "Your rabbit?", "Yes. Pickles.", "You have a rabbit named Pickles?", "#Uh huh. You see. I-I'm a professional magician. Actually, it started out as just a hobby, but then I developed a real talent for it and I started working at birthday parties, anniversaries, graduations", "I understand. So-", "So, anyways my rabbit, Bunny.", "I'm sorry, I must have misunderstood. I thought I thought you said your rabbit was named Pickles?", "Oh, right. Yes. Pickles is my new rabbit. Bunny was my previous rabbit.", "Okay, and you would like to insure Pickles?", "Yes. Pickles.", "Okay, well I can certainly help you with that today.", "I never had any insurance for Bunny. So, I just want to do things right by Pickles.", "Yes. Well, I will need some information from you.", "Sure, what do you need from me?", "Let's start with let me see do you have any other insurance plan with us?", "#Uh yes. My home insurance is with you.", "Okay then. That's a good start. Could you please provide me with your customer number?", "Oh, sorry. I don't Can I just get that plan from my-my drawer? I didn't realize that I might ", "That's alright. I'll wait while you go get it.", "Okay. Have it right here.", "I'll need the eight digit number", "Where am I looking? Oh, sorry. Didn't mean to interrupt.", "Not a problem. It's on the top right corner of the first sheet.", "#Uh I don't I just don't see - Oh wait. Does it start with the number nine?", "Yes, that's right.", "Okay. I've got it. Nine-three-one-four-one-eight-nine-five", "Alright. Let me just read that back to you.", "Sure.", "Nine-three-one-four-one-eight-nine-five.", "That's right.", "Okay and your first name?", "Bob Melding. Oh, Bob.", "And your last name? I didn't catch it.", "Melding.", "Alright, then mister Melding. I just need date of birth and then we can proceed to insure Pickles.", "#Um. Date of birth? Let me see. I got Pickles about six months ago and she would have been about four months maybe five months. You know I'm really not sure when her birthday is", "Oh, no. mister Melding. I should have been clearer. I just want to confirm your birthday for the account.", "Oh, my birthday. Yes, well my birthday is July seven, nineteen eighty.", "Very good. Okay. Now, as far as pet insurance we have the Basic Plan and the Preferred Plan.", "How much are those? How much do they cost?", "The Basic Plan is five hundred dollars and the Preferred Plan is one thousand dollars per year.", "Per year? I-", "We can bill it monthly if you prefer, but the quotes are provided on an annual basis.", "Oh, okay.", "Now, you mentioned that your rabbit Pickles -", "Right, Pickles.", "Right, Pickles. You use him, sorry her in your work. Do you ever travel to perform?", "I have gone out of state a couple of times for anniversary-", "In that case, if you're working out of state, I would recommend that you use the get the Preferred Plan.", "What's the difference between the two plans?", "The main differences are that the Preferred Plan would cover Pickles when she goes out of state. You would also get unlimited accident coverage, whereas under the Basic Plan you would", "#Um you mean under the Preferred Plan?", "Right, under the Basic Plan you would have an annual deductible of five hundred dollars for accident coverage", "And under the Preferred Plan?", "Under the Preferred Plan Pickles would have unlimited accident coverage.", "I see.", "You mentioned something about going out of state?", "Right. yes. The Preferred Plan would extend your coverage I mean Pickles coverage when you travel out of state for", "For business or pleasure?", "That's right. For business or pleasure. You would have out of state coverage under the Preferred Plan.", "Okay. Yes. I think that's the right one for us.", "Good. So mister Melding. I just need to confirm a few additional details.", "Go ahead.", "You're still at twenty-five Bloordale Crescent Unit two-oh-six?", "Oh, no. Wait. You know, I just realized-", "Yes.", "I I'm still in that building but I've moved to a different floor. I'm in Apartment seven-oh-one", "Oh, alright. That's easy to change. Okay. So twenty-five Bloordale Crescent, Apartment seven-oh-one.", "Right.", "And what is - what is the best number to reach you at? Or, if-if you'd like we can use email instead?", "Phone is fine. Area code five-one-eight. Two-two-three-seven-oh-nine-seven.", "Great. We're almost finished. I'll just go over the details. I confirm that you have selected Preferred Plan Pet Care for Pickles effective today for a term of one calendar year.", "That's right.", "We have a credit card on file. Would you like us to charge the payments to that card?", "#Um. yes. #Uh, what date of the month would the payments go through?", "#Uh, let me see. Let me just check", "Maybe-", "Yes?", "I'm just wondering if the payments could go through on the same date as the I mean the monthly home insurance", "You'd like to have the home and pet insurance processed on the same date of the month?", "Yes, if that's okay.", "Of course we can do that for you.", "Let me see. The home insurance goes through on the first of the month.", "Okay, right. So let's do both on the first of the month.", "Done.", "Good. And, I forgot what you said. What the monthly amount is?", "Right the monthly amount is eighty-three dollars and thirty-three cents.", "Right. per month?", "That's right. Per month. Is there anything else I can help you with today?", "No, I think that's all. You've been very helpful. If you are ever in Albany please let me know and I'll send you some complimentary tickets for my magic show.", "Thank you.", "Thank you. Goodbye.", "Goodbye." ], "dialogue_acts": [ [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [], [], [ "InformIntent" ], [], [], [] ], "intents": [ [], [], [], [ "EnrollInPlan" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_291_000", "insurance_291_001", "insurance_291_002", "insurance_291_003", "insurance_291_004", "insurance_291_005", "insurance_291_006", "insurance_291_007", "insurance_291_008", "insurance_291_009", "insurance_291_010", "insurance_291_011", "insurance_291_012", "insurance_291_013", "insurance_291_014", "insurance_291_015", "insurance_291_016", "insurance_291_017", "insurance_291_018", "insurance_291_019", "insurance_291_020", "insurance_291_021", "insurance_291_022", "insurance_291_023", "insurance_291_024", "insurance_291_025", "insurance_291_026", "insurance_291_027", "insurance_291_028", "insurance_291_029", "insurance_291_030", "insurance_291_031", "insurance_291_032", "insurance_291_033", "insurance_291_034", "insurance_291_035", "insurance_291_036", "insurance_291_037", "insurance_291_038", "insurance_291_039", "insurance_291_040", "insurance_291_041", "insurance_291_042", "insurance_291_043", "insurance_291_044", "insurance_291_045", "insurance_291_046", "insurance_291_047", "insurance_291_048", "insurance_291_049", "insurance_291_050", "insurance_291_051", "insurance_291_052", "insurance_291_053", "insurance_291_054", "insurance_291_055", "insurance_291_056", "insurance_291_057", "insurance_291_058", "insurance_291_059", "insurance_291_060", "insurance_291_061", "insurance_291_062", "insurance_291_063", "insurance_291_064", "insurance_291_065", "insurance_291_066", "insurance_291_067", "insurance_291_068", "insurance_291_069", "insurance_291_070", "insurance_291_071", "insurance_291_072", "insurance_291_073", "insurance_291_074", "insurance_291_075", "insurance_291_076", "insurance_291_077", "insurance_291_078", "insurance_291_079", "insurance_291_080", "insurance_291_081", "insurance_291_082", "insurance_291_083", "insurance_291_084", "insurance_291_085", "insurance_291_086", "insurance_291_087", "insurance_291_088", "insurance_291_089", "insurance_291_090", "insurance_291_091", "insurance_291_092", "insurance_291_093", "insurance_291_094", "insurance_291_095", "insurance_291_096", "insurance_291_097", "insurance_291_098", "insurance_291_099", "insurance_291_100", "insurance_291_101", "insurance_291_102" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Rivertown insurance. Good afternoon, this is Carey. What can I do for you today?", "Yeah I gotta get some information to show proof of my policy to my work, so I guess I need to find out my account number.", "Sure, sir, I can help with that. #Um.", "Wait no. Not my account number, the policy number.", "Okay. I'll need.", "I got life insurance recently with you guys. Couldn't get my login to work on the website to find out the policy number thing.", "That's fine, sir. I can help you once I get some information from you to pull up your account.", "Okay then.", "What is your name, sir?", "Victor Romano.", "What's your date of birth?", "It's December fifth nineteen sixty nine.", "And may I have your customer number?", "#Uh is that the same as the policy number?", "No, it's associated with your account, not your specific policies.", "Well I don't know that, either. I guess I can try to find my last bill.", "Don't worry, sir, I can still get your account pulled up with other information.", "Okay, good.", "Can I have your phone number?", "Don't you guys have caller ID?", "#Um yes sir, but the number you're calling from may not be the number associated with your account.", "Oh, yeah. You're right. This is my work line. I think you have my account with my cell number.", "So, may I have that number please, mister Romano?", "Yeah, sure. #Uh hang on.", "Okay, sir.", "It's five two three six eight two. Nine three eight four. Had to think about it, you know? I don't usually need to call myself.", "That's okay, sir, I do that sometimes, too.", "Glad I'm not alone.", "#Um next I'll need your social security number.", "Okay, that I know.", "Good!", "Three two six five nine eight two one six.", "Great, thank you. Last, I have a security question for you. What's the name of your high school?", "Stuyvesant High.", "Alright, sir, I have your account up now.", "Okay, thanks.", "Of course. Now I see you have a few policies, is there a particular one you need the number for?", "Yeah, the life insurance.", "Okay. I see you're signed up for our Term Life Insurance plan.", "Yeah, that's right.", "Your policy number is six two three four eight two nine five.", "One second. Need to grab a pen.", "Sure, sir.", "I'm back. Sorry,. Wasn't prepared.", "It's not a problem, mister Romano.", "Can you repeat that number for me?", "Of course. It's six two three, four eight two, nine five.", "Six two three?", "Mhm.", "Four eight two.", "Nine five.", "Ninety five. Got it.", "Do you need your customer account number as well?", "#Uh no I don't think so.", "Okay, sir.", "You know, what, actually yeah. Just in case, you know?", "Sure, of course, sir. Are you ready?", "Yep.", "Okay, it's four two four three eight six nine three.", "That was four two four three ", "#Ah eight six nine three.", "Eight six nine three. Thanks.", "You're welcome, sir. Is there anything else I can help you with today?", "Yeah, can you remind me what my policy does?", "Certainly. Term life insurance will pay a benefit to whoever you choose upon your death under certain circumstances.", "Doesn't all life insurance do that?", "Yes, but our other policies also allow you to cash in on your policy when you need to.", "Oh that's good.", "And our other policies also last your entire lifetime.", "And term doesn't?", "No sir, it's only for a certain amount of time.", "Oh okay. My wife told me what to pick, so I didn't know.", "Well if you're interested, you can always upgrade to one of our permanent policies.", "What are they?", "Whole Life Insurance and Universal Life Insurance.", "What's the difference?", "Whole life has fixed premiums and it guarantees a build up of cash value. It's consistent.", "Okay. And the Uni- Universal?", "Universal has more flexible premiumiss and you can adjust the value of your death benefits.", "What's the downside to that?", "#Ah it has a shifting interest rate that depends on how the market's doing.", "Okay so this is more like investment stuff.", "Right, sir.", "What's the price differences? To what I'm paying now?", "I can get an exact quote sent to you based on your circumstances, but right now you're paying five hundred a year for Term.", "Yeah.", "The Whole Life starts at eighteen hundred dollars a year, and Universal Life starts at twelve hundred a year.", "Oh okay. That's quite a bit.", "Are you interested in a quote?", "Does it take much time?", "I would need to ask you a few more questions to pass on to one of our policy specialists so they can generate a quote.", "I don't think I have the time today.", "That's fine, sir.", "Maybe you can have someone call me? About a quote?", "Of course, sir. Would tomorrow work for you?", "#Uh how about Friday afternoon?", "Great. Someone will call you on Friday between one and three p.m. Is that okay?", "Yep, that'll work for me.", "Excellent. Is there anything else I can help you with today, mister Romano?", "No ma'am. That about does it.", "Great. Thank you so much for calling us today. You have a great day!", "Yeah thanks. You too. Bye.", "Goodbye, sir." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [ "InformIntent" ], [], [], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "RequestProofOfInsurance" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_292_000", "insurance_292_001", "insurance_292_002", "insurance_292_003", "insurance_292_004", "insurance_292_005", "insurance_292_006", "insurance_292_007", "insurance_292_008", "insurance_292_009", "insurance_292_010", "insurance_292_011", "insurance_292_012", "insurance_292_013", "insurance_292_014", "insurance_292_015", "insurance_292_016", "insurance_292_017", "insurance_292_018", "insurance_292_019", "insurance_292_020", "insurance_292_021", "insurance_292_022", "insurance_292_023", "insurance_292_024", "insurance_292_025", "insurance_292_026", "insurance_292_027", "insurance_292_028", "insurance_292_029", "insurance_292_030", "insurance_292_031", "insurance_292_032", "insurance_292_033", "insurance_292_034", "insurance_292_035", "insurance_292_036", "insurance_292_037", "insurance_292_038", "insurance_292_039", "insurance_292_040", "insurance_292_041", "insurance_292_042", "insurance_292_043", "insurance_292_044", "insurance_292_045", "insurance_292_046", "insurance_292_047", "insurance_292_048", "insurance_292_049", "insurance_292_050", "insurance_292_051", "insurance_292_052", "insurance_292_053", "insurance_292_054", "insurance_292_055", "insurance_292_056", "insurance_292_057", "insurance_292_058", "insurance_292_059", "insurance_292_060", "insurance_292_061", "insurance_292_062", "insurance_292_063", "insurance_292_064", "insurance_292_065", "insurance_292_066", "insurance_292_067", "insurance_292_068", "insurance_292_069", "insurance_292_070", "insurance_292_071", "insurance_292_072", "insurance_292_073", "insurance_292_074", "insurance_292_075", "insurance_292_076", "insurance_292_077", "insurance_292_078", "insurance_292_079", "insurance_292_080", "insurance_292_081", "insurance_292_082", "insurance_292_083", "insurance_292_084", "insurance_292_085", "insurance_292_086", "insurance_292_087", "insurance_292_088", "insurance_292_089", "insurance_292_090", "insurance_292_091", "insurance_292_092", "insurance_292_093", "insurance_292_094", "insurance_292_095", "insurance_292_096", "insurance_292_097", "insurance_292_098", "insurance_292_099", "insurance_292_100" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Good morning, this is Hailey with Rivertown Insurance.", "Good morning, Hailey! How is your day going?", "Very, well, thank you for asking. How are you today, sir?", "Can't complain.", "That's nice to hear. How can I help you out today?", "I'm calling to get a life insurance quote.", "Okay, wonderful. I would love to help you with that. Are you already a customer with Rivertown?", "No ma'am. I'm just looking around for the best rate.", "Of course. I just need to get some information from you today to pass on so that we can get you a quote.", "Okay, that sounds good.", "Let's start with your first and last name.", "Jack Gallant.", "Thank you, mister Gallant. What state do you live in?", "New York.", "Alright. And your date of birth?", "Sure, it's five, eight, ninety-five.", "Oh! Getting ahead, huh?", "What do you mean?", "I don't usually get a lot people shopping for life insurance before their thirties.", "Oh, yep, just figured it's better to be safe than sorry.", "Definitely. And what is your sex, sir?", "#Uh what?", "It's on the list of questions I have to ask.", "Well male.", "Okay. What is your height and weight?", "#Uh I'm six one and one hundred and seventy six pounds, last I checked.", "And are you a tobacco user?", "No ma'am.", "And how would you classify your health?", "What do you mean?", "Would you say it's poor, average, good, excellent?", "Oh good, I'd say. Closer to very good, if that's an option. .", "I'll mark it as good.", "Has anyone ever told you when it's poor?", "Not really. Nobody wants to admit that.", "How do you actually find out?", "If you sign up for a policy, we would send you to a doctor for a physical exam.", "To my own doctor?", "No, we have specific doctors and clinics we send our policy holders to, all over the country.", "Oh okay.", "Last health related question, mister Gallant. Do you have any preexisting conditions?", "No, not that I know of.", "Great! So, do you know what level of coverage you'd like?", "#Uh not really. I'm not sure what levels there are.", "Okay, I can go over the policies we offer with you.", "Cool, sounds good.", "So we offer Term Life insurance, at a base price of three hundred dollars per year, our most affordable plan.", "What's Term mean?", "It's insurance that lasts for a set amount of time, usually between ten and thirty years. #Um if the policy holder passes away during the policy's term period, it'll pay out benefits to the beneficiaries.", "And that's the most basic type?", "Yes, sir. Term's only value is that it pays out upon the policy holder's death, if the policy holder lives past the termiss nothing is paid out.", "But don't all life insurance policies do that?", "They do, but funds in more comprehensive plans can actually be accessed while the policy holder is still alive.", "And Term is the cheapest?", "Yep. Premiums tend to remain the same with Term, and it's definitely the least expensive option.", "What are my other choices?", "Well, there's Whole Life insurance which lasts for your entire life, and it starts at eighteen hundred dollars a year. Although it's more expensive over time, it also grows in value over time.", "That's pretty cool.", "Right. And like I said you can access money from it and usually the growth is tax deferred.", "That means the IRS doesn't tax it?", "Yes. While it's growing, but they can tax it if you cash in.", "It's kind of pricey. And you said the cost goes up over time?", "Yes, though you would likely be able to lock in a lower overall premium since you're young.", "Good to know. What's the other plan?", "Universal Life Insurance, which has a base price of twelve hundred per year. It allows for more flexible premium payments and you can make adjustments to your death benefits. It's not as fixed as Whole.", "And what kinds of deaths do these policies cover?", "Oh accidental, natural causes, and homicide. #Um unless your beneficiary is responsible.", "Yeah, I guess that would change things. #Uh what does it not cover?", "If there's fraud when you sign up or if you pass away while committing a crime, then the policies usually don't pay out.", "Okay. And when you said these were base prices, does that mean the cost will go up for all of them?", "Yes sir. Your premiums will change depending on some of the health factors I asked you about, the results of your physical, and any other life risks.", "Oh in that case I should probably tell you about my job. Since it'll probably change the quote a lot.", "#Um okay, sir. We don't usually ask ", "It's the main reason I'm shopping for life insurance, actually.", "Oh, okay. What is your job, then sir?", "I'm a daredevil.", "#Uh sorry?", "I do, you know, stunts and well it's mostly physical stuff and I do trick motorcycle riding, too. For a living.", "#Ah I see.", "Yeah I started as a stuntman in a couple movies and was covered by a union, but now I'm working with an independent traveling entertainment company. So I've got to get myself covered.", "Wow. That's an interesting career.", "It's kind of a dangerous job so I'm looking into life insurance. Do you think that'll affect the price?", "#Um yes, it will likely affect your premium and possibly your eligbility.", "Oh, really?", "We do insure people in dangerous careers, so depending on other factors it may be fine.", "Good. My other quotes have been pretty high.", "Right. Well I've made a note of your job for your quote. #Um do you know which of the plans we talked about that you're most interested in?", "The middle one, I think? Uh, Complete? It'd be nice to borrow from it if I needed it.", "Okay, Whole Life. I've noted that.", "Cool, thanks.", "Once we've created your quote how would you like to be contacted? By email or phone?", "Phone's good.", "Perfect, can I have your number?", "Yeah. It's three two two six eight six nine two eight five.", "Thank you, mister Gallant. We should have a quote for you by the end of the week.", "That's great, thanks for your help.", "You're very welcome. Is there anything else I can help you with today, sir?", "No ma'am, that'll do it. Thanks again.", "Of course. Have a nice day.", "You too. Bye.", "Bye now." ], "dialogue_acts": [ [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [ "GetQuote" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

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How may I help you today?", "Hello. I got something in the mail from you. A bill I guess. I need to take care of it.", "Sure, I can help you with that.", "It's my first bill with your company. It says I could call to pay.", "Okay. Well I need to get some information from you, and then I can help you out with that.", "Why?", "I'm sorry?", "Why can't you just help me?", "O-oh we need to confirm your identity to make sure nobody else is trying to access your account.", "Who would do that?", "#Ah I'm not sure, it's a security measure. And we'll need your personal information anyway to get your bill paid.", "Well, fine. Go ahead.", "May I have your name and date of birth, sir?", "Horace Webber. November fifth, nineteen forty three.", "Thank you, mister Webber. And may I have your phone number?", "You want my home number or my cell phone?", "Whichever is attached to your account, please.", "Okay, I think it's my cellular number.", "Then what is that, sir?", "It's five two six, eight three three, four zero eight two.", "Great, thank you. Now I'll need your social security number.", "Why's that?", "It's part of what we need to confirm your identity, mister Webber.", "Well I'm not comfortable with that.", "That's fine, sir. We can find another way.", "You already said other people could access my account. I don't want anybody to have my social.", "Okay sir. We can confirm with other information. Do you have your customer number? It's.", "What's that?", "It's the eight digit number underneath your name on your bill.", "Alright hold on, let me get it.", "Yes sir.", "I have it. It's the eight numbers you said?", "Yes.", "Okay. Three eight two six seven two two nine.", "Thank you, sir. Now did you want to pay your bill?", "Yes.", "I can certainly help with that.", "Thank you.", "Can you tell me what the billing period is?", "#Uh looks like last month.", "What are the exact dates?", "Oh June fifth to July fifth.", "Thanks, sir. And can you tell me your Bill ID number?", "W- where's that?", "It'll be the six digit number to the left of the amount you owe on your bill.", "Okay. Here it is. It's three four two. Eight four eight.", "Thank you, give me one moment to pull up your bill.", "Alright.", "Okay, sir, I have that pulled up. Do you want to pay with a credit card or your bank account?", "I usually pay bills with a check.", "Technically, sir, that's the same as using your bank account. It's the same information. You just tell it to me and I'll handle the payment.", "Hm. Is that safe to do?", "Yes sir.", "Guess it's easier than sending a check in the mail. I would've done that, but I'm close to the due date.", "It's fine, sir. We can do it all over the phone.", "Alright.", "Would you like to use your checking account, then?", "Yes please.", "What's your account number?", "Well hold on again, let me get a check to look at.", "Okay, sir.", "It's the longer number right?", "Yes.", "It's six two six four five.", "Six two six four five.", "Eight two three two nine.", "Eight two three two nine.", "Actually, no, it's two three. Sorry.", "So it's six two six four five eight two three two three?", "Yes, that sounds right.", "Great, thanks. And what is your routing number? That'll be the nine digit one.", "Oh okay. It's two two, six eight three, four five six two.", "Okay, sir, I got it.", "#Uh, okay, what now?", "I'm submitting your payment information now.", "O-okay.", "Okay, mister Webber, that payment is submitted.", "Alright. Thank you.", "Your confirmation number is six two six three eight nine two.", "#Uh can you repeat that?", "Of course. It's six two. Six three. Eight nine. #Uh two.", "Alright. #Uh is this how I should pay in the future? Or can I mail a check somewhere?", "#Ah well, you can call or mail your check using the pre-paid addressed envelope we include with your bill.", "Oh, didn't notice it.", "We try to make it convenient for you, sir. I do suggest you try to send payments at least a week before the date, in case of postal delays.", "I know how to mail a check.", "Of course, sir. #Ah if you'd like another convenient way to pay, you can also do so on the website or with the app.", "I don't use apps and I don't like to pay for things on the internet.", "Well we can certainly help you if you'd like to continue paying over the phone.", "Paying for things on the internet isn't safe.", "Our website is very secure, sir. If you're interested, I can help you set up an account.", "Maybe some other time. I can't stay on the phone all day.", "I understand, sir. Is there anything else I can do for you today?", "No, no that's it.", "Okay, well thank you for calling. I hope you have a nice day, sir.", "Thank you, you too. Goodbye.", "Goodbye, sir." ], "dialogue_acts": [ [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "PayBill" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_294_000", "insurance_294_001", "insurance_294_002", "insurance_294_003", "insurance_294_004", "insurance_294_005", "insurance_294_006", "insurance_294_007", "insurance_294_008", "insurance_294_009", "insurance_294_010", "insurance_294_011", "insurance_294_012", "insurance_294_013", "insurance_294_014", "insurance_294_015", "insurance_294_016", "insurance_294_017", "insurance_294_018", "insurance_294_019", "insurance_294_020", "insurance_294_021", "insurance_294_022", "insurance_294_023", "insurance_294_024", "insurance_294_025", "insurance_294_026", "insurance_294_027", "insurance_294_028", "insurance_294_029", "insurance_294_030", "insurance_294_031", "insurance_294_032", "insurance_294_033", "insurance_294_034", "insurance_294_035", "insurance_294_036", "insurance_294_037", "insurance_294_038", "insurance_294_039", "insurance_294_040", "insurance_294_041", "insurance_294_042", "insurance_294_043", "insurance_294_044", "insurance_294_045", "insurance_294_046", "insurance_294_047", "insurance_294_048", "insurance_294_049", "insurance_294_050", "insurance_294_051", "insurance_294_052", "insurance_294_053", "insurance_294_054", "insurance_294_055", "insurance_294_056", "insurance_294_057", "insurance_294_058", "insurance_294_059", "insurance_294_060", "insurance_294_061", "insurance_294_062", "insurance_294_063", "insurance_294_064", "insurance_294_065", "insurance_294_066", "insurance_294_067", "insurance_294_068", "insurance_294_069", "insurance_294_070", "insurance_294_071", "insurance_294_072", "insurance_294_073", "insurance_294_074", "insurance_294_075", "insurance_294_076", "insurance_294_077", "insurance_294_078", "insurance_294_079", "insurance_294_080", "insurance_294_081", "insurance_294_082", "insurance_294_083", "insurance_294_084", "insurance_294_085", "insurance_294_086", "insurance_294_087", "insurance_294_088", "insurance_294_089", "insurance_294_090", "insurance_294_091", "insurance_294_092", "insurance_294_093", "insurance_294_094", "insurance_294_095" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Rivertown Insurance, this is Michael.", "Hi Michael, how are you today?", "I'm fine. How are you doing?", "Great, thank you for asking.", "What can I do for you today?", "I'm hoping to get proof of my car insurance.", "Sure, I can do that for you.", "Great. I lost my wallet, which is where I usually keep it.", "Oh I'm sorry to hear that.", "Guess I should keep a copy in my car.", "Well, I can certainly help you get one.", "Thanks.", "But let's start with some information from you, sir.", "Okay.", "Can I get your full name?", "Yeah sure. Nick Jones.", "And your date of birth?", "#Uh May fourteenth, nineteen eighty seven.", "Thank you, sir. And your customer number?", "Oh I don't know. Where can I find that?", "Well if you have a paper copy of a billing statement.", "I don't.", "Okay ", "I think I have the paper option turned off.", "That's okay. Do you use the website or the app?", "Yeah, both.", "On the website it'll be the eight digit number under your name.", "Oh okay.", "Then on the app it's available under info on the side menu.", "Thanks, one second.", "Sure, sir.", "I'm back. So, my customer number is four two four six eight nine two three.", "And will you answer a security question for me?", "Sure.", "What is your mother's maiden name?", "It's Smith.", "Okay sir. Thank you. Can I also get your policy number?", "#Uh I'm on the website. Where is that?", "It'll be another eight digit number, but it will be on the summary page for your policy specifically.", "Oh, okay. #Uh that one is six two two nine, four four seven one.", "Thanks, mister Jones. And I see you're signed up for our Complete Auto plan, correct?", "Yep, that's right.", "Okay. So you have two options for receiving your proof of insurance.", "Oh yeah?", "Yes, I can either mail you a physical copy or email it to you.", "Is there a difference between them?", "Not at all.", "And would I just print the digital one myself?", "Yes, it might be a more convenient option for you.", "Do you know if I can just show a picture of it on my phone when necessary?", "#Ah I'm not sure on that. It might be better to have a physical copy, regardless.", "Yeah, true. I guess it'd depend on the circumstances.", "Right, probably.", "If it were mailed, what's the turn around time on that?", "#Ah it would arrive in three to seven business days.", "And does it cost me anything? A fee or shipping?", "No sir, it's a free service we provide.", "Huh. You know what, let's go with a digital copy. Then I can just print several right away.", "Okay, sir, we can do that.", "Thanks. I just don't want to wait for one in case something happens before I get it.", "I totally understand. Let me get this request set up.", "Sure.", "Can you confirm your email address for me, sir?", "It's mike.c.jones at youmail dot com.", "Got it, sir. The request is in and that email should be sent very soon.", "Okay, thanks.", "You're welcome.", "I did check on the website, but I didn't see an official copy there.", "Right. Sorry about that, we always generate an up to date copy when requested.", "Oh, okay.", "If you look under tools next time, though, there's a request button.", "Oops, must have missed that.", "It'll just confirm your email and send you a copy.", "I should've looked harder. Sorry for wasting your time calling.", "It's no problem at all mister Jones, I'm here to help.", "I appreciate that.", "If that email doesn't arrive within a few hours, just give us a call back.", "Actually, I think I got it.", "Oh, good.", "Hang on a second.", "Okay, sir.", "Yep, I have it now.", "That's great!", "Thank you again for your help.", "Of course, mister Jones. Is there anything else I can do for you today?", "No, I think that covers it.", "Well thank you for calling sir.", "Sure.", "And if you're willing to remain on the line there'll be a short survey regarding your service today.", "Oh okay, yeah I can do that.", "It'll ask who helped you, so just a reminder my name is Michael.", "Okay Michael. I'll be sure to give you a good review. .", "Thank you, mister Jones.", "No problem. Thanks again. Have a good one.", "You too, sir. Bye now.", "Bye." ], "dialogue_acts": [ [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [ "RequestProofOfInsurance" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

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What can I do for you today?", "Yeah, I'm calling about a billing error.", "Okay, I can help you with that.What is your name sir?", "Mike Pratchit.", "Is that p. r. a. t. c. h. e. t. t?", "No, it's p. r. a. t. c. h. i. t.", "Got it, thank you. And what's your customer number?", "It- it's three six four nine two three five one six three.", "Oh, it'll be an eight digit number, sir. You can fi-find it online under your username, or on the top right of your billing statement.", "Oh, okay, sorry. #Uh I have this written down, but I don't know what this number is then. Hang on a minute.", "Not a problem sir.", "Okay, I'm back. Had to find my bill.", "That's fine.", "They never asked me for my customer number when I called before. But it's four six eight two two nine three seven.", "Thank you. And last.", "Wait, sorry misread. That's nine three six.", "Got it. And last question, can I get your birthday?", "Yeah, sure, it's May ninth, nineteen seventy five.", "Alright mister Pratchit, what kind of billing problem are you having?", "I'm being charged extra for my auto insurance premium every month.", "What's the amount you're overpaying?", "Forty dollars.", "And this has happened before?", "Yeah. Ive had to call about this for the last three or four months. I'm pretty fed up to be honest.", "I'm sorry for the trouble, sir. Give me a moment please to look up your call history with us.", "Okay.", "Alright, I see you've called three times about this issue. I'm so sorry it hasn't been resolved.", "Yeah, me too.", "I see our agents have been crediting your account for the extra amount.", "Right, but that doesn't help when it keeps happening. I want to just be charged the correct amount!", "I understand, sir. Let me open a new claim for you. One moment please.", "Uh-huh.", "Okay, sir, I've made a whole new claim for this issue since it hasn't be solved yet.", "Will that help?", "It should give it some urgency since it'll be classified as a new problem, though I'll look into this myself before I send it to another department.", "Like who?", "Well, this could be a technical problem with our system, so I would escalate it to our tech department.", "I've been told that before.", "Really? Oh, yes it looks like this has gone to tech support a couple times. They told you it was definitely a tech issue?", "Yeah. But I never heard anything else and it's happened two more times since they told me that.", "What I'm seeing is that our tech support investigated and it's not actually a tech issue. You weren't told that?", "No one said anything about it.", "Huh. Okay, that's strange. Someone definitely should've mentioned that when you called again.", "Well, they didn't. And I just keep getting charged. It pulls the money automatically.", "I see. You seem to be signed up for automatic billing.", "Yeah, that sounds right.", "Would you like to cancel automatic payments? That way if the issue continues you won't have to worry about it charging you automatically.", "#Uh yeah, sure. Let's do that.", "I'll make that change now.", "Okay. Will it be permanent? Or can I switch back to autopay later?", "You'll be able to switch back whenever you want.", "Good. It's convenient. When I'm not being overcharged.", "Right. Okay sir, that change is made.", "Okay, thanks. How do I turn it back on later?", "Do you use the website or the app?", "Website.", "It's on the website under payment options. There's a button you can click to turn it on or off.", "Alright then.", "Let me give you your new claim number so you can refer to it directly if you have to call again. Hopefully it won't. But it's six eight two three nine five two one seven three.", "Let me write this down. It was six eight two three?", "Yes. Nine five two one seven three.", "Nine five two one se- seven three?", "You've got it, sir. I'm going to go over your other records now and see if I can get to the bottom of your billing issue.", "Yeah, okay. I dunno what you're gonna be able to do that the other people I talked to couldn't.", "Your policy has a single driver and only one vehicle on it. Is th- that correct?", "Yeah.", "According to your driving record and other factors there's no reason for you to be charged that extra forty dollars.", "Right, exactly.", "So going back further in your payment history, before three months ago you were paying more in total than the amount that you're being overbilled now.", "#Ah yeah, that's right.", "Did you remove another vehicle from your policy at that point?", "Yeah, I removed my wi- ex wife and her car from the policy then.", "Oh, okay.", "We got divorced. So I took her off my policies.", "I see. Did any other agents you talked to bring this up before?", "#Er no, nobody's mentioned it. Why?", "I think the problem might be related to that, but in your profile I'm not seeing your wife or her vehicle.", "What's that mean?", "I'm not sure. Your profile should have the most up to date information. #Uh.", "What can you do about it?", "I'm going to see what actual claims and changes are attached to your account in our system.", "Wouldn't tech support have figured that out?", "#Uh not if it's not a technical problem. It could be human error.", "Like whoever made the changes to my account messed up?", "Yes sir. That's what I'm checking for. Oh, okay yes. It looks like your profile was changed but the system wasn't.", "What do you mean?", "It's only showing the car's removal from the policy, but not your wife. You're still being charged as if she was on the policy. When the information was added, someone forgot to submit that change to the system.", "And what are you going to do about it?", "Well, I'll correct the error and.", "No, I mean about the mistake. Will somebody be reprimanded for this?", "Well, sir, I'll make a note for a manager to look into the issue.", "I want someone punished! I've had to deal with this for three months. It's ridiculous! And why didn't anyone else catch this?", "I don't know, sir. I'm very sorry for the trouble. I'm going to credit your account to completely cover your next month's bill.", "Mhm.", "And I've added that note for a manager, so this will definitely be looked into.", "Good, it better be!", "Well, that's fixed sir. You may want to leave autopay off for another month just to be sure the change goes through. If it doesn't, please call back and give your claim number.", "I hope I don't have to!", "Me too, sir. But it should be straightened out, I fixed the issue. Is there anything else I can do for you today?", "No.", "Thank you sir, have a great day.", "Uh-huh, goodbye.", "Goodbye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "ReportBillingIssue" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "CancelAutomaticBilling" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_296_000", "insurance_296_001", "insurance_296_002", "insurance_296_003", "insurance_296_004", "insurance_296_005", "insurance_296_006", "insurance_296_007", "insurance_296_008", "insurance_296_009", "insurance_296_010", "insurance_296_011", "insurance_296_012", "insurance_296_013", "insurance_296_014", "insurance_296_015", "insurance_296_016", "insurance_296_017", "insurance_296_018", "insurance_296_019", "insurance_296_020", "insurance_296_021", "insurance_296_022", "insurance_296_023", "insurance_296_024", "insurance_296_025", "insurance_296_026", "insurance_296_027", "insurance_296_028", "insurance_296_029", "insurance_296_030", "insurance_296_031", "insurance_296_032", "insurance_296_033", "insurance_296_034", "insurance_296_035", "insurance_296_036", "insurance_296_037", "insurance_296_038", "insurance_296_039", "insurance_296_040", "insurance_296_041", "insurance_296_042", "insurance_296_043", "insurance_296_044", "insurance_296_045", "insurance_296_046", "insurance_296_047", "insurance_296_048", "insurance_296_049", "insurance_296_050", "insurance_296_051", "insurance_296_052", "insurance_296_053", "insurance_296_054", "insurance_296_055", "insurance_296_056", "insurance_296_057", "insurance_296_058", "insurance_296_059", "insurance_296_060", "insurance_296_061", "insurance_296_062", "insurance_296_063", "insurance_296_064", "insurance_296_065", "insurance_296_066", "insurance_296_067", "insurance_296_068", "insurance_296_069", "insurance_296_070", "insurance_296_071", "insurance_296_072", "insurance_296_073", "insurance_296_074", "insurance_296_075", "insurance_296_076", "insurance_296_077", "insurance_296_078", "insurance_296_079", "insurance_296_080", "insurance_296_081", "insurance_296_082", "insurance_296_083", "insurance_296_084", "insurance_296_085", "insurance_296_086", "insurance_296_087", "insurance_296_088", "insurance_296_089", "insurance_296_090", "insurance_296_091", "insurance_296_092", "insurance_296_093", "insurance_296_094", "insurance_296_095", "insurance_296_096", "insurance_296_097", "insurance_296_098", "insurance_296_099", "insurance_296_100", "insurance_296_101", "insurance_296_102", "insurance_296_103", "insurance_296_104" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent" ], "utterance": [ "Hello, this is James with Rivertown Insurance. How can I help you today?", "Hi, James. I need to change my payment preference and change my security questions.", "Okay, I can help with that.", "Thanks. my credit card was stolen, so I just wanted to be safe.", "Geez, I'm sorry to hear that's happened to you.", "Yeah, it's sure been a hassle.", "Sounds like it. #Um if you wanted to make this process easier, you can also make these changes online.", "Oh, I know. I just would feel better confirming the changes with a person.", "I get that.", "Especially the payment details. .", "Understandably. #Uh let's start with getting the info I need to pull up your account.", "Okay then.", "May I get your first and last name?", "#Uh sure, it's Caroline Smithers.", "And your date of birth?", "August first, nineteen eighty two.", "Oh, hey, happy birthday!", "Thank you!", "Sure. And what's your phone number, ma'am?", "It's six eight two, nine three two, four six eight one.", "Perfect. Now can I get your social security number?", "Sure. It's four two two, eight nine, three five five four.", "Great, thank you. And last, well I'll need you to answer a security question.", "One last go before I change them. .", "Exactly. So, can you tell me the name of your first pet?", "Baxter. He was our cat.", "Alright, miss Smithers. We can start by changing those security questions if you'd like.", "S- sure.", "So right now your questions are the name of your first pet, and your mother's maiden name.", "Yep.", "What other questions would you like to use? You'll need two options.", "#Uh I'm bad at thinking of stuff on the spot. Do you have suggestions I can just pick from?", "Yes, you could go with favorite teacher, or name of your high school, or your childhood best friend.", "Huh. Let's go with favorite teacher and childhood friend.", "That sounds good. What's the answer to your favorite teacher?", "Professor Khatri.", "Can you spell that for me?", "Yep. It's k. h. a. t. r. i.", "Thank you. And your childhood best friend?", "Amanda.", "Alright.", "#Uh do you need a last name? For that one?", "No, no the first name's fine. I've made those changes for you, so your security questions are now updated.", "Wonderful, thank you.", "Not a problem, ma'am. Now let's update your payment preference.", "Great, o- okay.", "Right now you are using your credit card.", "Yep.", "The card ending in five six two four?", "That's the one.", "Okay. I've now removed that card from your account.", "Thank you.", "Sure. So you can either add a new credit card or use your bank account.", "How does that work?", "#Uh using your bank account?", "Yeah.", "You'd just give us your account number and bank routing number and we'd pull your payments directly from your bank.", "Oh, okay. Let's go with that.", "Alright then. Can I get your account number?", "#Uh you know what? I don't actually know it. No idea. .", "Hm. We'll definitely need that. Do you have any checks handy, or can you look it up online?", "Sure, I can find a check I think. Give me a couple minutes. Sorry!", "Not a problem.", "Okay I found it!", "Perfect. I'm ready, go ahead.", "Okay the number is. Wait, my checking account right?", "Yes ma'am.", "Okay, so it's five three one oh. #Uh oh eight one one seven. Two nine six two.", "#Uh that was five three one zero, zero eight.", "Wait no, just one zero. Five three one oh eight.", "Oh okay, got it. Five three one zero, eight one one seven, two nine six two.", "That's right.", "And what is your bank's routing number?", "That's the nine number thing?", "Yes.", "Two three six, eight four nine, nine seven seven.", "Thank you for that information, ma'am.", "Sure.", "Alright, I've updated your payment preference. A confirmation email about these changes will be sent shortly.", "O- okay.", "Just to confirm, ma'am, is your email still rockingsweetcaroline at threemail dot com?", "Wow, no, I didn't know it had that one. I haven't used it in a long time. Can I change it?", "Yes, of course.", "#Ah okay, my email is actually csmithers at youmail dot com now.", "Alright, Miss Smithers, I made that change for you.", "Great, thanks so much. Now I know why I never get emailed payment confirmations!", "That would likely be the reason, yeah. You should get statements and confirmations through email.", "That'll be more convenient than getting them in the mail.", "#Ah I can change that for you, too. Switch you to email notifications only.", "Yes, do that please. Now that you have the right email address.", "Alright, I've done that for you, and the email about your other account changes should be arriving soon.", "Okay, thank you. #Uh.", "Yes ma'am?", "With the bank account change, will my payment date remain the same?", "Yes ma'am, it's still the tenth of each month.", "Oh okay. And do the payments process quicker or slower with a checking account than the credit card?", "It should be a little faster, actually, since we're pulling the payment directly from your account.", "That's good, that'll be more convenient than waiting for it to show up on my statement.", "Exactly.", "Okay, well I think that's it today.", "Alright, Miss Smithers, you don't need help with anything else, then?", "No, sir. I appreciate your help.", "No problem, ma'am. Thanks for your call. You have a nice day!", "Thank you, bye!", "Bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "UpdatePaymentPreference", "ChangeSecurityQuestion" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_297_000", "insurance_297_001", "insurance_297_002", "insurance_297_003", "insurance_297_004", "insurance_297_005", "insurance_297_006", "insurance_297_007", "insurance_297_008", "insurance_297_009", "insurance_297_010", "insurance_297_011", "insurance_297_012", "insurance_297_013", "insurance_297_014", "insurance_297_015", "insurance_297_016", "insurance_297_017", "insurance_297_018", "insurance_297_019", "insurance_297_020", "insurance_297_021", "insurance_297_022", "insurance_297_023", "insurance_297_024", "insurance_297_025", "insurance_297_026", "insurance_297_027", "insurance_297_028", "insurance_297_029", "insurance_297_030", "insurance_297_031", "insurance_297_032", "insurance_297_033", "insurance_297_034", "insurance_297_035", "insurance_297_036", "insurance_297_037", "insurance_297_038", "insurance_297_039", "insurance_297_040", "insurance_297_041", "insurance_297_042", "insurance_297_043", "insurance_297_044", "insurance_297_045", "insurance_297_046", "insurance_297_047", "insurance_297_048", "insurance_297_049", "insurance_297_050", "insurance_297_051", "insurance_297_052", "insurance_297_053", "insurance_297_054", "insurance_297_055", "insurance_297_056", "insurance_297_057", "insurance_297_058", "insurance_297_059", "insurance_297_060", "insurance_297_061", "insurance_297_062", "insurance_297_063", "insurance_297_064", "insurance_297_065", "insurance_297_066", "insurance_297_067", "insurance_297_068", "insurance_297_069", "insurance_297_070", "insurance_297_071", "insurance_297_072", "insurance_297_073", "insurance_297_074", "insurance_297_075", "insurance_297_076", "insurance_297_077", "insurance_297_078", "insurance_297_079", "insurance_297_080", "insurance_297_081", "insurance_297_082", "insurance_297_083", "insurance_297_084", "insurance_297_085", "insurance_297_086", "insurance_297_087", "insurance_297_088", "insurance_297_089", "insurance_297_090", "insurance_297_091", "insurance_297_092", "insurance_297_093", "insurance_297_094", "insurance_297_095", "insurance_297_096", "insurance_297_097", "insurance_297_098", "insurance_297_099", "insurance_297_100", "insurance_297_101" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Good morning, this is Darien with Rivertown insurance. How may I help you?", "Hi there, I'm looking to save some money, so I need to change my auto insurance plan.", "Alright, I'm happy to help with that.", "Great, thanks.", "First, I just need to ask you a few questions so I can pull up your account.", "Okay.", "What is your name and date of birth?", "Matt Gonzales and eleven ten nineteen ninety.", "Thank you, sir. And what is your phone number?", "Oh, it's five six three eight two nine nine three seven one.", "And can you tell me your social security number?", "Three two three.", "Three two three.", "Forty six twenty nine.", "Four six two nine.", "Fifteen.", "One five. Thank you, sir.", "Got all that?", "Yes sir. Now I just need you to answer a security question.", "Okay.", "Who was your favorite teacher?", "#Uh jeez, why did I pick that one? #Um mister Hawkins?", "Yes, that's right.", "Whew, glad I remembered.", "So I've pulled up your account, and I see right now you're on the Complete Auto plan.", "Right. The expensive one.", "And you're sure you want to change to a lower tier?", "I need to, unless you can give me a discount.", "#Ah which plan were you interested in moving to?", "#Uh the middle tier one. I think it's called the Premium plan?", "Preferred Auto, okay, I can do that for you.", "Sounds great, thanks.", "No problem, sir.", "How much money will this switch save me?", "#Ah it'll be a difference of five hundred dollar as a year.", "Wow, that'll help me out a lot. What does that break down to monthly?", "#Um. One moment.", "Okay.", "So that'll be a premium of one hundred and sixteen dollars per month.", "Awesome, that's much better.", "Glad to help.", "So what exactly are the differences in the tiers? Between Complete and the one I'm switching to?", "Well sir, in an accident Preferred covers medical for you and other drivers.", "Mhm.", "It'll also cover the repair of vehicles involved, no matter who's at fault.", "That's pretty good. It doesn't sound like much of a downgrade.", "Right, it's still a comprehensive plan.", "Isn't there a third option?", "Yes, Basic Auto.", "Is it cheap?", "It is our least expensive plan, yes. But it's essentially just liability insurance.", "What's liability insurance?", "It's the required minimum in most states. In an accident it'll only cover damage to the other person or their vehicle.", "Oh, so it doesn't really cover me or my car?", "Right.", "And what all does the one I'm on now cover? Complete Auto?", "So Complete Auto covers what Preferred does, but also includes situations like vandalism, theft, and damage from severe weather.", "Okay. Well that stuff is nice, too, but I really need to save the money.", "I understand, sir.", "Between Preferred and Basic which do you recommend?", "Even though you're trying to save, I would still recommend Preferred over the minimum coverage plan. It's our standard plan and you'll contiue to be provided with excellent coverage.", "Better to be safe than sorry, huh?", "Exactly. You want to be completely covered in case of an accident. Preferred will do that, but cost you a little less than Complete.", "Okay, I'm happy switching to that one then.", "Great, I'll make that change in the system for you.", "Thank you.", "You're very welcome.", "#Uh since the month's already started what happens with my next payment?", "Your next payment will be prorated.", "What's that mean?", "You'll pay your original premium up until this change goes through, and the rest of the month will be calculated based on the new premium.", "And how long will that take? To process this change.", "It should take two business days.", "It's not instant?", "No sir, it'll have to go through an approval process.", "Oh okay. Can you give me an estimate for my next payment then?", "Sure, sir, give me one moment to calculate.", "Okay, thanks.", "So, mister Gonzales, your current payment is one hundred and fifty five dollars a month.", "Right, okay.", "Assuming your new plan is processed by the thirteenth, that'll be about sixty five dollars until then.", "Uh-huh.", "And then for the remainder of the month, it'll add fifty nine dollars. Bringing next month's total to one twenty four.", "So not too much more than my new premium.", "That's correct.", "And the month after I'll start paying the new amount going forward?", "Yes sir.", "Okay, good to know. #Uh does my payment date change or anything?", "No, sir.", "And it's still an annual contract?", "Yes, sir, the term is still twelve months from when the change goes through.", "Oh so it starts over?", "Right, it's treated like a new policy. You'll get a renewal notice in twelve months.", "Otherwise I'm not affected?", "No, sir.", "Well good, thanks for your help.", "Of course, mister Gonzales. Is there anything else you need help with today?", "No. That'll be it. Appreciate your help.", "You're welcome, sir. Thank you for your call.", "#Uh, have a good rest of your day.", "You too. Goodbye.", "Bye." ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [ "InformIntent" ], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [ "InformIntent" ], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "ChangePlan" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_298_000", "insurance_298_001", "insurance_298_002", "insurance_298_003", "insurance_298_004", "insurance_298_005", "insurance_298_006", "insurance_298_007", "insurance_298_008", "insurance_298_009", "insurance_298_010", "insurance_298_011", "insurance_298_012", "insurance_298_013", "insurance_298_014", "insurance_298_015", "insurance_298_016", "insurance_298_017", "insurance_298_018", "insurance_298_019", "insurance_298_020", "insurance_298_021", "insurance_298_022", "insurance_298_023", "insurance_298_024", "insurance_298_025", "insurance_298_026", "insurance_298_027", "insurance_298_028", "insurance_298_029", "insurance_298_030", "insurance_298_031", "insurance_298_032", "insurance_298_033", "insurance_298_034", "insurance_298_035", "insurance_298_036", "insurance_298_037", "insurance_298_038", "insurance_298_039", "insurance_298_040", "insurance_298_041", "insurance_298_042", "insurance_298_043", "insurance_298_044", "insurance_298_045", "insurance_298_046", "insurance_298_047", "insurance_298_048", "insurance_298_049", "insurance_298_050", "insurance_298_051", "insurance_298_052", "insurance_298_053", "insurance_298_054", "insurance_298_055", "insurance_298_056", "insurance_298_057", "insurance_298_058", "insurance_298_059", "insurance_298_060", "insurance_298_061", "insurance_298_062", "insurance_298_063", "insurance_298_064", "insurance_298_065", "insurance_298_066", "insurance_298_067", "insurance_298_068", "insurance_298_069", "insurance_298_070", "insurance_298_071", "insurance_298_072", "insurance_298_073" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Good morning. Rivertown Insurance. This is Jessica. How can I help you today?", "Hi, Jessica.", "Hi!", "I called yesterday and spoke to Dylan and he gave me an auto quote.", "Dylan's out of the office. Would you like to leave a message for him?", "Yeah well no if I could, I'd like to go ahead and sign up and transfer my insurance over to you, and then I'll need to send a cancellation to my old current company.", "I can definitely help you with that! Can I get your name and date of birth?", "Yeah Jason Delgado, date of birth ten seventeen nineteen seventy three.", "Great, thanks for that! Yeah, I've got Dylan's quote for you right here. So it looks like you've got two vehicles. Is that correct?", "Yeah my girlfriend's Mazda and then my Silverado. Chevy Silverado.", "And the Mazda is a.", "Oh, yeah, sorry, it's a Mazda two, two thousand fourteen. And the Silverado's a two thousand nineteen.", "And it looks like you've both got good driver discounts.", "Yeah usually, I mean yeah, all the time!", "No worries!", "Yeah, we're safe!", "Yeah, I see two clean driving records! No tickets or anything! And it looks like the Mazda is for daily commuting and the.", "Yeah, I take the Mazda to work, and the Silverado is for like weekends and outings and stuff.", "Yeah, they're good for that! .", "Yeah, the little Mazda, it's cute and all, but it doesn't like some of those back roads. No clearance or anything. So yeah, sorry! Totally irrelevant!", "You're fine! I know, my son has a little Toyota and we've warned him about some of the gravel roads around here. So yeah, one commuting vehicle and one sort of weekend recreational vehicle.", "Yeah.", "And did Dylan talk to you about FastApp? It's sort of like our new, ", "Oh, yeah, the tracking device?", "Yeah, sort of! You just download it and it tracks your.", "Yeah, I think we- we'll pass on that. Heather, my girlfriend, Heather thought it sounded too, I dunno, too like Big Brother-y or something.", "No worries! Yeah, it's not for everyone, and it looks like you're already safe drivers, so yeah, I'll leave that one out.", "And so, like, when we do this, we'll need to like cancel our old policy, but like will we be covered the whole time? Or, like, will there be a gap?", "So when I get this policy prepared.", "Oh, yeah, sorry! Interrupting you.", "You're fine! When I get this finished and once payment is confirmed, I can send a notice of cancellation to your current, former company. If you've prepaid, they'll send you a refund. And there won't be a gap in coverage. I can set the cancellation date to match your first date of coverage with us.", "Awesome!", "Yeah, it's pretty easy! So let me just.", "Yeah.", "Just check and add a few- few more details. So it looks like you were deciding on whether to get both comprehensive and.", "Yeah, both. We decided to get both.", "Yeah, comprehensive and collision.", "And could I remove the, uh#, the emergency assistance?", "The roadside assistance?", "Yeah. We've, we've already got that.", "Sure. I- I can remove that. It'll save you just a bit. Let me see what the new total will be.", "OK, thanks!", "So it looks like two policies, with good driver discounts and only one car being used for a daily commute, minus the roadside assistance coverage. Did you want to pay for that monthly or.", "No, we wanna do like six months.", "Yeah, you save a bit more that way. So your premium will be.", "#Uh, sorry, does it matter how we pay? Like is it more expensive to like pay online versus sending a check or something?", "Nope! No extra fees or surcharges or, like, anything like that.", "Cool, thanks! 'Cause we don't have like an online profile or anything yet, so, like, I was hoping we could ju- just, like, send a check this time.", "Yeah, that's, that's totally fine.", "OK, cool. Thanks!", "So for a six-month policy, paid upfront instead of monthly installments, you- you're looking at five hundred and forty seven dollars for both cars.", "Yeah, cool, that's, that's less than what Dylan said.", "Yeah. He- he still had the, roadside assistance added. But that's.", "Yeah, we've got that.", "That's gone now, so it, it brought your premium down a bit. Just a.", "Yeah, it was like five seventy or something.", "Yeah, just a bit.", "Cool, so, do I.", "So if you want to pay by check, you can send it to us at our office. It's.", "What's, the address?", "It's eight seventy two Rhododendron Street, like the flower.", "#Uh.", "R. h. o. d. o. d. e. n. d. r. o. n.", "Thanks! I knew there was a- a weird H in there somewhere.", "It's definitely a tough one! Barely fits on the sign. So, yeah, if you send that.", "Then will the, our new coverage start?", "Correct! And until then you've got your old policy. It looks like I've got the name here.", "Yeah, it's Rivertown Insurance, on, Market Street.", "Right! Four two seven Market. And I'll have a cancellation notice ready to send to them once your payment has posted.", "Thanks!", "So I'll get a temporary policy mailed, actually, emailed to you when your check clears. Is there anything else I can help you with today?", "Nah, I'm good. Thanks for your help!", "You're welcome! You have a great day.", "Thanks! You, too." ], "dialogue_acts": [ [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [] ], "intents": [ [], [], [], [], [], [ "EnrollInPlan" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }

{ "turn_id": [ "insurance_299_000", "insurance_299_001", "insurance_299_002", "insurance_299_003", "insurance_299_004", "insurance_299_005", "insurance_299_006", "insurance_299_007", "insurance_299_008", "insurance_299_009", "insurance_299_010", "insurance_299_011", "insurance_299_012", "insurance_299_013", "insurance_299_014", "insurance_299_015", "insurance_299_016", "insurance_299_017", "insurance_299_018", "insurance_299_019", "insurance_299_020", "insurance_299_021", "insurance_299_022", "insurance_299_023", "insurance_299_024", "insurance_299_025", "insurance_299_026", "insurance_299_027", "insurance_299_028", "insurance_299_029", "insurance_299_030", "insurance_299_031", "insurance_299_032", "insurance_299_033", "insurance_299_034", "insurance_299_035", "insurance_299_036", "insurance_299_037", "insurance_299_038", "insurance_299_039", "insurance_299_040", "insurance_299_041", "insurance_299_042", "insurance_299_043", "insurance_299_044", "insurance_299_045", "insurance_299_046", "insurance_299_047", "insurance_299_048", "insurance_299_049", "insurance_299_050", "insurance_299_051", "insurance_299_052", "insurance_299_053", "insurance_299_054", "insurance_299_055", "insurance_299_056", "insurance_299_057", "insurance_299_058", "insurance_299_059", "insurance_299_060", "insurance_299_061", "insurance_299_062", "insurance_299_063", "insurance_299_064", "insurance_299_065", "insurance_299_066", "insurance_299_067", "insurance_299_068", "insurance_299_069", "insurance_299_070", "insurance_299_071", "insurance_299_072", "insurance_299_073", "insurance_299_074", "insurance_299_075", "insurance_299_076", "insurance_299_077", "insurance_299_078", "insurance_299_079", "insurance_299_080", "insurance_299_081", "insurance_299_082", "insurance_299_083", "insurance_299_084", "insurance_299_085", "insurance_299_086", "insurance_299_087", "insurance_299_088", "insurance_299_089", "insurance_299_090", "insurance_299_091", "insurance_299_092", "insurance_299_093", "insurance_299_094", "insurance_299_095" ], "speaker_role": [ "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer", "Agent", "Customer" ], "utterance": [ "Hello! Rivertown Insurance. This is Michelle.", "Hi! I've got an auto policy with you and I'd, I'd like to add my daughter.", "I can certainly help you with that! Can I get your name and policy number?", "Marisa. That's M. a. r. i. s. a. Last name Baker with a B. Policy number. Hang on, lemme look it up.", "No problem!", "OK, it's two three eight.", "Two three eight.", "four seven nine.", "four seven nine.", "V as in, velvet.", "V.", "P as in, potato Sorry, I never did learn those alpha beta words.", "No worries!", "And then six two two.", "Six two two. Got it! So right now you have our comprehensive and collision for your, Mazda.", "Yeah, the Mazda two.", "And you wanted to add.", "My teenage daughter. Just- just turned seventeen and got her license.", "Congratulations to her! That's exciting.", "Yeah, nervous mom, though! .", "Yeah, I get it! My son's just starting his, his driving lessons.", "Yeah, it's a, uh#, an interesting time!", "That it is! So are you just adding her as a driver, or.", "Oh, no, we'll, we'll be adding a new, well, I mean, a used, but new to her. Another- another vehicle.", "OK, so an additional driver and an additional car.", "Yeah. Yeah.", "OK. So we do offer good student discounts based on grades.", "She's- she's a good kid. I mean a good student. Better than me, anyway. Mostly As and Bs.", "Excellent! So the discount is available if she has a three point zero grade point average.", "Hang on. Let me just- let me write this down. Three point zero. OK, I'll have to grab her latest report card.", "Yeah, we will need a copy of it! .", "And I heard about, or I think I saw an ad about a speed monitor.", "Yeah, our Fast App. It's.", "How does that work?", "So it's an app that she would have to download.", "Yeah, well, I I'm sure she knows how to do that! .", "The tech generation! Yeah, they- they know all the cool apps. So she downloads it, and then she only, she just needs to have her phone in the car. Not touching it, of course, it just- it just needs to be in the car.", "Yeah, we've already had a talk about phones in cars.", "Yeah, so no touching the phone. It's just there, and the app automatically tracks her speed.", "Yeah, I think we're gonna want that. Or I'm gonna want it.", "And actually.", "Yeah?", "There's a new feature that's rolling out within the next few days that would send an alert if she does touch it. The phone.", "Nice!", "Yeah, it's pretty cool. I got to help pilot it. Just sat in my car touching my phone and my husband was on our online dashboard and it just kept, like, flashing at him and sending warning messages.", "Niiiice! .", "Yeah, it's- it'll be a cool little tool.", "Yeah, Vanessa will love it!", "Vanessa. Is that your.", "Yeah, my daugher. But yeah, uh, I think I'd like to- When will that be, available?", "Let's see. Today is Wednesday.", "Tuesday.", "Only Tuesday? OK yeah, it's- it's that kind of week. So today is Tuesday the twenty-first. The app should be up and running, if apps can get up and run, by the twenty-seventh.", "OK, so I think we'll.", "So I can get started getting you some numbers.", "Yeah, that's great, thanks.", "In fact, I've got some here already. Just a few more questions for you.", "Sure.", "What kind of car will Vanessa be driving, and about how often? Like regularly to school, or just on weekends, or.", "So we're looking at a an older model, a two thousand ten Honda Accord.", "Oh, a nice car!", "Yeah, yeah. Totally reliable. And we're within walking distance to school, so.", "No daily driving?", "No, but, you know, she's gonna want to, you know, show her friends and pull into the the parking lot, so yeah, some- Some school driving.", "OK, so for now I'll put limited daily driving, like under five miles a day. And then weekends?", "Yeah, probably more on weekends. Some of her friends have cars, but not all, so yeah, she'll wanna, you know, be the driver.", "Of course! So with, let's say infrequent driving- even with some weekend driving, it's still infrequent. Plus the good grades discount, or I mean minus the good grades discount. Or, with the discount.", "Yeah, yeah!", "I'm glad you understand me! And then the Fast App. So there's no fee for it, and as long as she's within the speed limit there's a discount.", "And a penalty if she exceeds, if she speeds?", "No penalty, but she loses the discount for that month.", "OK, got it.", "So your six-month premium right now is three hundred and two dollars.", "Yeah. Yeah.", "The premium with you and Vanessa, for the same coverage on both cars, would be nine hundred and twelve dollars.", "Whoa! That kid's expensive!", "Yeah, that's the teenage factor.", "Yeah, yeah, sure. I mean, I get it and I was expecting it. But ouch!", "So I can go ahead and email you a copy of the policy. I will still need to verify her grades.", "Yeah, yeah. Thanks. Do you have my email in your system?", "Let's see. Yeah, it's in here somewhere, but could you.", "Yeah, it's marisa baker at gmail dot com.", "Marisa baker at gmail dot com. Got it! And are you already set up on our online portal?", "Yeah, yeah.", "OK, so I can send this provisional copy to you. And I can set it to start coverage as early as you.", "Could it be from next Monday?", "Yeah, that works. You can pay upfront or in monthly installments, online or by.", "Oh, online. Much easier.", "Yeah, I haven't written a check in, I don't know, several months!", "Yeah, yeah, I know!", "OK, so I will get this sent to you. Just keep in mind that it could fluctuate based on grades and speed. So right now you've got the discounts.", "Yeah, and I'll make sure she keeps them! .", "And congratulations to Vanessa! Is there anything else I can help you with today?", "No, no. I'm good. Thank you so much!", "You're very welcome! Have a great day!", "Thanks, you too!" ], "dialogue_acts": [ [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [ "InformIntent" ], [], [], [], [], [], [], [], [], [], [] ], "intents": [ [], [ "AddDependent" ], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [], [] ] }