NLP ZG
Collection
Collection of all datasets, models, and demos, created during the NLP course at University of Zagreb.
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14 items
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review
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Good room, dodgy area
Nothing at all wrong with the hotel. Good staff with large rooms and comfortable beds. The location is not ideal and you have to walk through a lot of human detrius to get into town. We thought the tarriff was high considering the area. We later stayed in San francisco in a cheaper hotel in a better location. | 3 | null |
Great Hotel
Stayed three days over the 4th of July, very clean rooms and spacious, they have a pool but was always murky looking as if no chemicals were ever used so did'nt dare get in and being 105 degrees plus it would have been very refreshing. They have a Friday's rest attached, lots of fun and great bartenders. Location is just a couple of blocks from Beale Street and right across the street from the baseball stadium and a Dennys just in case you don't want to spend $13 for a continental breakfast at the hotel. As other people have said there is no parking except in the Peabody Hotel lot, $18 per day, or you can do valet with the hotel for $22, kind of steep but your downtown Memphis and there is really no choice. I would definately stay here again just because of the location. | 4 | null |
Online rating was 3-star, I would give it 1-star
My significant other and I stayed at this hotel for two nights in March. We looked online for a rating, and it said it was a 3-star. When we arrived, we were very, very disappointed. In our room we found a used baby pacifier from a previous guest, they took dirty towels, but did not bring fresh ones, I found several hairs on the "new" towels, and I also found hair in the shower. The shower curtain smelled of mildew and there was some kind of tar on the bathroom floor. The trash can in the main hallway was overfilled and the customer service was horrible. I believe a hotel's goal is to provide a room where the guest feels like they are the first ones there...that it has never been used. I definitely felt like I was sleeping in an overly used, unclean space. We will never stay at this hotel again. I would rate it a 1-star for sure. | 1 | null |
Great place to stay on PB!
This is the perfect location to stay on the beaches of San Diego. The beach is right out the door, great restaurants and bars. The staff were very friendly and helpful. Rooms clean and the view was amazing! I had a hard time leaving. I will stay here again upon my return! | 5 | null |
Good Value, Great location
The Ramada Gaslamp gets stars for its value and location. Gaslamp is a great place to stay when visiting SD. The Ramada is in the heart of Gaslamp. For families, kids will love the idea of having their own room as most rooms at the hotel are actually two smaller rooms conjoined. Their rooftop is a nice little perk too. Great for pics or enjoying your evening nightcap. Brian's 24, the restaurant on the ground floor, is a good choice for a hearty breakfast. Good value all around at the Ramada. | 4 | null |
A piece of old world NY ..but in Boston
What one thinks of the Omni will largely depend on your mood. Trouble for me is that Boston is too nice a place to put me in the mood for the Omni ! The Omni Parker House is lifted straight from midtown New York ....locked somewhere in between the 1930's and 1950's ...with austere and dark large reception hall. Now some will just love this ...it's in the Waldorf style ..big old lifts with those clock faces above the lifts that have a long hand counting down the floors. You sort of suspect that this place will serve a very good nice cream tea !
Now don't get me wrong ....the beds were comfortable and rooms although on small side were fine. Bathroom cramped as usual and like many US hotels from this era ...in desperate need of some more modern sanitary ware. But I was perfectly comfortable in my room.
Maybe 3 stars is a little harsh. For those who like this sort of thing ...it's probably worth at least one more BUT ....whilst somewhere near park and 5th in New York with the plentiful covered awnings spilling on to the pavements this sort of place works....Boston is an altogether more civilised and well presented place and somehow I want something either dead contemporary or something like a townhouse of which there are many fine examples.
Bottom line: fine of business, full of history, comfortable but lacking charm and character. Would not want a romantic weekend here. | 3 | null |
Obnoxious front desk, messed up reservation, terrible room
Avoid this hotel at all costs. It has absolutely no redeeming qualities. The staff is obnoxious, the rooms are terrible, the bar next door is full of angry drunks. Our reservation was messed up and then the guy at the front desk blamed us, and the room he gave us smelled like urine. | 1 | null |
You will need to take out a loan for all the 'extras'
I had this hotel booked months in advance and requested either 2 connecting rooms or side by side rooms because my elderly parents were traveling with us and I wanted them to be close by. I was told to call 2 days before our arrival, which I did. At that time I was told that our rooms had been assigned and we had been put on the 3rd floor courtyard view with 2 rooms together per our request.
Upon our arrival (3:30pm) we were told that only one room was ready and the other would be ready around 5pm. In addition, they could not guarantee that the rooms were together but they would be "close by". This was unacceptable considering the hotel was nowhere near booked when I made the reservations and I had been told only 2 days before that our rooms were connecting or side by side.
We went to put our luggage in the one room that was ready and saw the head housekeeper coming out of the next door room. She asked my name and I told her and she said that the room was ready so that worked out well. I went back downstairs, got checked in and picked up the keys. The front desk is staffed by some very very friendly folks and the rooms are very big compared to many other hotel rooms I have stayed in. Plus the hotel looks like it recently underwent a huge renovation..It was beautifully decorated but very modern.
Several times we went to the little coffee shop they had downstairs and it was extremely overpriced. Quite honestly the lady who worked there would mention that it would save us money by buying sodas from the vending machine etc so that was nice of her. I knew we were in trouble when we saw the same type of cake pops they sell in a famous coffee shop for $1.50 were being sold here for $5. Cupcakes?? $4. Ridiculous!!
When we inquired about parking we were told it was $45/day plus tax, totaling close to $52/day just to park. But it is a very conveniently located hotel. We walked to the Alcatraz tour, Pier 39, shops and restaurants. Also, be aware that there is an IHOP directly across the street, something that no one is the hotel will tell you. Those prices are reasonable!!
One day I asked if there was a business center that I could use a computer. I was told that I could bring my laptop down to the lobby area and sit 'for about 5 min'. At this time he asked me the reason for having to use the computer. I explained that I needed to retrieve some emails from home. Again, I was told that I could sit for only about 5 min in the area but they don't encourage this. I was perplexed because the lobby was filled with tables with about 8 or 9 people using their laptops, phones, electronics etc. I explained to him that I would need to use the business center as I did not have a laptop with me. AT that point he told me I could use the business center computer, but the charge was 50 cents PER MINUTE> forget it.. This is absurd. Even the 1 star hotels provide a computer free for guest use.
This place, although it has a convenient location, was very disappointing for a Sheraton and nickel and dimed you for everything. | 2 | null |
Not the epitome of service and grandeur
We had high expectations of service from a hotel that we thought would be the epitome of service and grandeur. Our stay started off on a negative service note when we checked in. There are separate check in desks for gold and diamond members. Since both had guests ahead of us, we waited in front of the diamond desk. When the gold desk clerk finished with his guest, he summoned a guest who was waiting in line in the general check in area. While he was helping that guest we asked the other clerk (there were 2 clerks at the desk) if he could help us since we were diamond members and wondered if we could check in at the gold member desk. He said yes but he would help us as soon as he was done. Just thought that it would have been nice for him to have asked us if we needed help since we were waiting in the diamond line right next to his desk. Anyway, epitome of service and grandeur the Waldorf Astoria is not. First the positives: the room was large and the ceilings very high. The bathtub was the largest I have ever seen. I'm 6 feet tall so it was the first time I was able to stretch my legs out in a tub without having my knees stick out of the water. We were given two complimentary coupons for cocktails which we enjoyed in the bar. Would have liked to have been able to order appetizers but all that was available was nuts and olives. Some of the negatives. There were 2 wash clothes in the bathroom that was piled in a heap next to the Kleenex box. Not sure if the maid forgot to shape it into an arrangement or if they were previously used. Was not able to connect to the complimentary wifi service. The first night I called for service and did not receive assistance til after we left for a show. When we got back that night, the service tech left a note that the problem was fixed. I did not try to get online til the next day and found that I still could not connect with my ipad. So I called again and no service tech showed up and we left for a tour. When we got back 6 hours later, we still had no connection so I gave up because we had to leave for another show.
The view from the room was the roof of a lower level. It was strewn with litter and some construction debris. We realize that the hotel is under renovation but some effort should have been made in cleaning up some of the litter so the view from the window is not so unsightly. Our contact with the waiter, bellman, concierge and doormen were not remarkable. No one seemed to go out of there way to give extra service or friendliness such as we recieved from the Le Parker Meridien New York City the previous night. | 3 | null |
First and last time
New hotel, pretty, clean, NOT within walking distance of much but the convention center. Couldn't get the AC to work well, food was very average at the restaurant (Irish pub?), and it felt far, far away from the energy of Boston. There are only a few nice restaurants within walking distance, and so you can walk 10 minutes to the subway or take a cab to go into Boston. The business center IS NOT OPEN 24 HOURS. The concierge was not helpful with the local events of the weekend (4th of July), and we had cabs twice that tried to rip us off leaving from there. Totally different from the cabs in town. Didn't get a newspaper Wednesday, Thursday, or Friday even though others in the hall did. Perhaps because I booked a package at a discount?? Really weird. Love Boston, but won't stay here again. Maybe in 5-10 years after the area is better developed will try it again. | 2 | null |
Rude and unhelpful staff
I've never stayed in Intercontinental. Was looking forward. We came with large group (20 people) for surprise birthday party. upon check-in we were greeted with rude and unhelpful man. We asked for higher floor and were summarily dismissed. Apparently, if you say "sir" enough - they are allowed to be rude. We were, however, offered an 11th floor room with 100 sq ft more for an extra $300! The room is acceptable at best. The coffee only has mugs so you cant make a coffee and go walk around the City. We asked for paper/plastic cups. That was greeted with eye rolling from staff! We were travelling with 7 week old baby. We called in morn and asked for late check out. Was "transferred" to appropriate person - only to be made to wait for ten minutes on hold listening to music. We knew they werent sold out so an extra hour or two would have been helpful. The attitude was remarkable. Finally - they did us a huge "favour" and allowed us check out until 1 pm instead of noon! Upon leaving with stroller and 2 suitcases - none o fthe staff could be bothered to assist. Our brand new stroller got crushed in their ridiculous front revolving door. We looked for help and finally one of their bellboys slowly sauntered over while we were tugging at stroller to free it. This cannot be a 4.5 - 5 star hotel. The service/attitude was horrrendous. The rooms were tiny (smaller than average NYC room). All in all - i can think of atleast 7-8 nicer, friendlier hotels in NYC than here. The stay was unpleasant due to staff and their inability to be helpful or nice. | 2 | null |
Horrible !
I had 2 nights reserved´by my company in this hotel from the 27 th to the 29th of november. When i arrived in the hotel the personaĺ was helpful and nice. When i discovered my room the miror in the bathroom was dirty ( water and toothpate?..) then i opened the bed and there was some hairs ( shorts one in the middle of the bed)
I asked for someone, they did notice these elements and proposed another room. In this other room,there was another long hair...they saw also it when i opened the bed in front of them.
They offered a 3nd room but before i took it, cleaned everything. In all of these rooms the carpet was used ( maybe 15/20 years old? ) and dirty. The beds are also used for the category of the 4 stars supposed hotel. I spent one night in this hotel and left for another hoteĺ the day after. I took photos of all these elements , we had to pay night. | 1 | null |
Nice location & nice rooms
This Marriott has been the "go to" property for most of my friends and colleagues.
Let's start with location - the hotel is centrally located to most of the tourist destinations that you want to go to. It's right next to The Reading Terminal, seriously just a few steps away. The lobby is pretty large, there's a lounge area downstairs, a restaurant that has decent food, fedex & starbucks all in the lobby of the hotel. The staff is super nice & will definitely go out of their way to help make you feel at home.
The rooms (I've only stayed in a King room) are pretty spacious & clean. The beds are super comfy as are the pillows. Stop by the concierge lounge for refreshments if you have access. They generally have a decent spread of desserts in the evening, also a decent breakfast in the morning. For such a big property, it's pretty calm and quiet once you get up to your room as most of the folks in the hotel are business travelers. | 4 | null |
Fun place to stay in Chicago
If you are visiting Chicago and want to stay in a cute hotel in a lovely neighborhood, Hotel Lincoln is a great bet. The hotel is supposed to resemble your quirky aunt's house, and it does. You can even find tootsie rolls in some of the drawers of the front desk in the lobby. The hotel is right on Lincoln park and is super close to the zoo and Old Town. Cabs are easily caught right in front so you can be downtown in minutes. There's even a farmers market right across the street on the weekend. The lobby is fun and hip and the staff is warm and gracious. A colleague and I shared a suite and it was perfect for 2 since it had 2 full (albeit smallish) bathrooms and a really comfortable pull-out sofa. We had no issues at all during our stay and enjoyed free Wi-fi since we are JDV club members. I would definitely stay there again. | 4 | null |
Plastic Disposable Cups at a Sheraton?
The first thing I noticed about the room was that the cups provided for the bathroom were the plastic disposable type that you expect to find at a Motel 6 or Best Western, not a Sheraton. Also, the hallway my room was off of opened to the outside, rather than being enclosed, which is what I thought was the difference between a hotel and a motel - hotels have enclosed hallways, whereas motels don't. I guess not. The first night, I paid $17 for fish and chips and $4 for a coke at the Pub - a rip off. Breakfast at Starbucks was $5.50 for a donut and small hot chocolate, which was better than the $17 for a Belgian waffle from room service. While wi-fi is offered for free in the lobby, you have to pay for it in your room and, since I was in the Lanai Building, the lobby was quite a trek. I am still trying to figure out why Sheraton can't provide free wi-fi in the rooms if it's already provided in the lobby. It can't be because there's no access in the Lanai Building since one can pay for it if they want it. Maybe it has something to do with those disposable plastic cups in the bathroom. I must say that the noise from the airport was not as bad as I thought it would be. While the planes did start early (around 6 a.m.) and go fairly late (about 10 or 10:30 p.m.), I honestly did not notice them that much and I spent the better part of two days in the room working. For each day you agree not to have housekeeping clean your room, you get a $5 food/drink coupon (except you can't do that on the day of checkout). You just hang a tag on the outside of your door by 2 a.m. of the day(s) you don't want service. I did that, but they delivered the coupon to the unoccupied room next to me (at least I hope it was unoccupied - the coupon sat for two days wedged in the door. Sorry to my neighbor if you were really there.) But maybe Sheraton wants to tell their housekeeping staff about the program, so they don't call later in the day offering to make up the room. If you don't use the coupon(s) by the end of your stay, you can trade them in for SPG points. The staff was very friendly, and checking in and out was a breeze. | 2 | null |
Not all that
Decently priced hotel with good location in terms of closeness to downtown business district and Jacksonville Landing. However, major downside was A LOT of hallway noise transmitted to room, and lack of free wifi in room, coupled with lack of free computer access in business center. Internet access is almost always a complimentary amenity in a legitimate business-oriented hotel and it really irritated me that they "nickle & dimed" on this. Parking also an issue--need to use a garage next door that charges $12/day, does not have in and out privileges, and makes hotel guests park on 5th floor or above. The exit ramp is in a different location than the entrance, which can be confusing if it is your first visit. It actually took me an extra 5 minutes of driving around to pay and get out of the structure. I refused the use it the next night, when I had a meeting that started early in the morning. I just parked on nearby streets which are only metered between 8 AM and 6 PM. Overall, a lukewarm experience at this hotel. | 3 | null |
Good hotel but terrible shuttle service.
All features and amenities 0f the hotel were quite satisfactory with the single exception of the shuttle service. We waited 75 minutes after contacting the hotel [twice] and both promised a pickup in several minutes. Unfortunately, it will lead to a review for future stays, particularly at this location. | 3 | null |
Ok if all you want to do is sleep-mixed emotions review!
Stayed here three nights on business which was just down the street. Location was GREAT but the rooms have no comfortable chair to relax. When I am on business, I usually need to spend a couple hours in my room relaxing and doing work. There was a desk but that is all. The beds were good. The bathrooms were SO small and the tubs way outdated but again-adequate. The breakfast was carb city: bagels & waffles so I skipped that. My first day there I arrived early-they were nice enough to allow early check in however I was put into a room that I swear was a converted closet. I complained the next day and was moved to a much better room. If you want JUST a place to sleep, this is very adequate but when you are a spoiled hotel snob like me, you may not love it! | 3 | null |
Good business hotel
Stayed 1 night on corporate rate at the Westin St Francis.
I did not manage to get the new tower side as it was fully booked due to some convention taking place. Service at check-in is quick and got me up to the room in 10 minutes.
While the room and layout is good, somehow felt very compact together.
Surprised that internet at Westin was chargeable, wasn't pleased with it.
Location is good, managed to pop in a few stores in the morning to pick up gifts around the area. Market St where all the shops are is just 2 blocks away.
I wouldn't pay full rate to be staying here since the my purpose was just to have a good night's rest. | 4 | null |
Cheap, but still below average.
Cheap hotel, worked for what we needed, but it wasn't particularly clean or well kept. The bathroom in particular. The bathtub was dirty as was the bathroom sink. The sink also ran extremely slow. The staff was extremely nice whenever we spoke to them however. I also woke up to what sounded like a herd of hippos dancing and falling off the bed in the room above us at 1:15 in the morning. A quick call to the front desk and the noises quieted significantly though. If you're looking for a cheap hotel you could do a lot worse, but I have a hard time rating this hotel as "average" or above, hence the 2 stars. | 2 | null |
Beautiful Place! Excellent Service!
We enjoyed every moment of our stay! All the hotel staff are awesome, they greet you with a smile and create a happy atmosphere. The food at Brannon's was delicious. The pools and recreation are very entertaining. We had a little mishap @ the restraunt, but the manager was happy to comp our meal for the ordeal. :)) | 5 | null |
A Mixed Bag...
Hmmm...this one is a mixed bag to review! First, the location is great! It is about one block from the harbor and all its happenings and fun. However, the rooms themselves are getting a little seedy, time for an update and good cleaning. There were stains on the carpets, stickers on the windows ( an iron cross, I mean, really?) and even the lampshades were torn or dirty...not a good impression there! The breakfast room is great, what a nice view, but breakfast itself is paper cups and plastic plates, cereal in a large dispenser, premade eggs and french toast and honestly, just about what you would expect from a really basic hotel. However, the evening reception is terrific...the wine and beer are delicious and flow freely, the snacks are great and the best part of all is the host...he is friendly, outgoing and so helpful! I wish they would just spruce up the place, then I would recommend it highly. As it is, not so sure.... | 3 | null |
Old
Having stayed in multiple Double tree hotels, I was disappointed in what this property offered. The lobby, rooms and restaurant are in despirate need of a full remodel. My room was very small and musty. The windows opened up to other rooms, so I was unable toilet any lighting, throwing off my sleep schedule bc it was like a cave in my room. I had little interaction with the staff other than check in and checkout, which was fine, nothing spectacular. I will say that my bed was very comfortable. I think e bed and linens were brand new. | 2 | null |
Clean, Safe, Close to Downtown, very average for the price
I have a lot of good and bad to say about my experience here.
For the cost, it was worth it. I couldn't beat the proximity to the convention center (ten minutes straight down the highway) for 50 dollars a night tax included, when my associates were all paying 150 a night to be right in downtown. It was very handy to have a Mcdonalds down the road to pick up breakfast each morning, and it was *incredibly* quiet at night with virtually no traffic driving by. I can certify that the rooms were clean because they were vacuumed every day that we were there (even if they kept moving our bags to do it), and turned down every day, and swept and mopped at least once during our stay of four nights, too. The beds were old, and the sheets had cigarette burn marks, but the room didn't smell of smoke and the sheets had obviously been freshly washed. There was a bit of a musty smell, but it was mostly the musty smell of age, nothing more.
The AC worked, though sometimes it had trouble reaching the back of the room, especially after we'd taken a shower. The shower was...strange. There was no way anyone could have taken a bath in it, and it was bizarrely raised up off of the floor. However, the water temp was good and the shower itself was clean, even if there was a little gap in the floor between it and the wall.
No dryer or iron was provided, but one could be rented from the main office for a ten dollar deposit which was refunded when the item was returned. We had to use the little table to iron, but it worked out acceptably, and the iron wasn't terrible. However, there was NEVER a hair-dryer available for use, and I only ever got access to one on the last day of our stay after waiting three days to use one. There was also no coffee pot in the room, but there was a microwave near the front office and we'd brought cups, so we would go down and heat the water that way, and it was bearable.
I'd bear it again for the price, but if I did I'd make sure to bring a kettle and a hairdryer along. | 3 | null |
False Advertisement, Poor Management, Bad Guest Service
Not a good place to stay if you are trying to do business. Highly inefficient. Being in the hospitality indusry for almost 4 decades, I was really surprised that they chose NOT to answer the phone at the Front Desk. There was NO airport shuttle as advertised in several mediums, so I had to pay for transportation from and to the airport. They lost my PRE-PAID IN FULL reservation! They got so many complaints from guests that the wifi didn't work! The manager told me to move all my stuff into another room in another building, but said that she could not guarantee that the wifi would work in there either. I was told to do my work on the computers the lobby, but those were so archaic and glitchy, so I had to pay for data service on my iPad in order to get any work done. They offer free Starbucks coffee in the lobby, but then tell you that you have to pay $1/cup. There is a shuttle sitting in the parking lot, but I was told that they only use that for special guests, so I had to pay for a ride back to the airport. The manager, who would never come out of her office, kept sending other people to deliver her messages. I asked for an extended check-out of 2hrs for all the trouble, but the manager refused and then locked me out at 12:00 while I was still in the lobby trying to speak to her through her check-in girl, who was very rude. Management needs to be reviewed on standards of operations, especially since good guest service is the foundation of the hospitality business. In this flailing economy, everyone should step up their game and appreciate any customers that they can get. | 1 | null |
Not the greatest..
We stayed on a Friday night, and were on the 7th floor. We could hear 'nightclub' thumping music from about 11pm, which we could hear over the sound of the television. I had to sleep in earplugs.
The decor is , in my opinion, dated and some of the furniture looks well worn (particularly the tracks in the carpet from years of tread) and scuffed and like something out of the 70s. Saying that however, it was clean and well tended. Just not my personal taste.
Staff were all very polite and certainly no complaints there. I used the gym, which, considering the size of the hotel, was tiny with only a few old pieces of equipment. Any more than 6 people in there and it would have been very cramped ! And you have to walk through the Irish Bar to get to the gym, which I didn't find particularly pleasant. | 3 | null |
One time stay only
Unfortunately, I cancelled a reservation to paramount hotel in search of a hotel closer downtown, I cancelled max hotel for something better but then lots of hotels were booked so it was a choice of this hotel, silvere cloud I lake union or silver cloud in broadway so I opted for a boutique hotel. What a mistake! Limited front desk personnel required a 15 minute wait, the first time to check in and the other time to complain about garbage of food piled up on top of garbage can outside of our room! Most important complain would have to be the most uncomfortable bed which brought my husband and I with extreme back pain every morning! The flat pillows offered no cushion. The limited tv channels did not distract us from the discomfort. We asked to check out after the first day but were told we had a prepaid plan which seemed rather odd because I made the reservations from their own website...anyways, they did roll over a fridge and microwave fit for a frat house or dorm...no dresser for clothes to store in so I lived off my suitcase for the next 5 days. The bathroom was clean and did provide hot water. The view was fantastic but the drive downtown was too far! This was not the right decision for us, lesson learned. We are already booked at the westin in November for the same price! This hotel needs to upgrade their customer service and amenities to charge the same price as their downtown 5 star counterparts...it's a good thing Seattle itself was worth the trip! | 2 | null |
didnt want to go in
So unhappy when we first got there. They were paving the parking lot, so there were only 7 spots to park. The road access to the hotel was busy it took 10 minutes till we could even pull in. The stores near by looked dirty and shady. When we got inside the front desk guy looked like he was playing on the computer. When we got to our room there was human hair all over the bed, the menus were sticky and the bath room made me feel uncompterable. At 4am the people next door were so load we couldnt sleep. I will never be staying at this hotel again. | 1 | null |
third times a charm.
went to check in to hotel first room they gave us was not cleaned second hotel room the bath tub water was coming out so fast it would fill the bath tub up in 5 minutes the third room was good .the sreen door fell off when we opened it but the rest of the room was fine .no table or chairs in room . no blow dryers in good location very comfortable bed that was really nice no internet service the whole time we were there and others were complaining to. but so much bull we really would not stay here again stay at the bech cottages in pacific beach nice room ask for a partial ocean view they have nice views of the ocean.right on the beach. | 1 | null |
Great Stay!!!
Me and my girlfriend had gone to a Rangers game on may 25th i believe and we spent one night here at Yotel. We loved it! The view from our room was amazing since we were on the 14th floor. The room was fairly small but very cozy. The whole hotel has a very futuristic/Japanese appeal to it. The place is very interesting and very different from any other hotel we have ever been to, it was great! The restaurant and bar was very nice, there is also a deck outside where you can hang with people and have drinks. The only thing i didn't like about the room was that there was no refrigerator in the room!! For me this would be a problem if i was staying multiple nights because i would go to the 24hr CVS across the street and bring back sodas/juices/snacks and would like a fridge to keep them in! | 5 | null |
IMO - In serious need of remodeling :(
Yikes... So - never mind that the first room they sent me too was already occupied (be sure to lock those doors, because my key worked fine in someone else's room... 2nd room was 2 full beds instead of the king i paid for - plus carpet was ripped. 3rd room was king. I wish I had stayed at a Best Western or Holiday Inn - both would have rated miles above this one. How disappointing.... and on top of that---the room with tax was $300 bucks for the night. It should have been $75 for the night. Skip this one until they do a remodel. (location to airport was the only saving grace for this one) | 2 | null |
Credit Card Fraud No More....
I am pleased to write that after a few months of disputing the unauthorized charges on my credit card, Doubletree has decided to refund most of the charges just as a courtesy! It was neither theirs, nor my fault that the charges were unpaid. I am very greatful for this polite gesture. I will definitely be back, aside from the credit card situation our stay was very pleasant. The rooms were comfortable and clean, and the warm cookies at check in were to DIE for! Thanks for all your help Joanie :-) I really appreciate it! | 4 | null |
fantastic
Loved the hotel, the room exuded class and atmosphere. Great place for a fun romantic night out. Bathroom was beautiful and clean. Room had plenty of space, could easily setup camp here for an extended stay. | 5 | null |
Stayed in worse before, but not much worse, and paid much less!
We've stayed at this property multiple times over the past year and a half and everything is going downhill FAST. First time we were there the room was fairly nice. The second trip about 4 months later things were somewhat different. Each time we've used this motel the price of the room has gone up and we use the same exact room each time. This time we checked in, went to our room expecting to find it pretty much in the same condition as the last time we'd stayed. This time there was "something" on the rug. Possibly mud or something similar that had dried in small chunks. Something that a good vacuuming would have gotten up. I also found other debris on the floor. The refrigerator was unplugged and when you opened it it had a foul odor. I needed the refrigerator so I plugged it back in hoping that the odor would leave when it cooled back down. The next morning when we decided to find a different motel the refrigerator was still not cooling.
The motel offers a free continental breakfast. My traveling companion is handicapped and prefers to eat his breakfast in the room when traveling. Imagine having a refrigerator in your room and going to the breakfast area to get food only to be told that management doesn't want people taking food into the room! When I told him about the person traveling with me I was allowed to take the food to the room. I also let him know the refrigerator wasn't working and his response was that he'd let management know and they'd check into it.
When I'm paying for a room I expect everything in the room to work whether I use it or not. We spent the next hour or so looking for another motel/hotel in the area for our next trip but decided to move after finding another motel across the street with much better staff and accommodations for only a slightly higher cost. Maybe the management of the Super 8 should think about paying their employees the country's legal standard instead of trying to get rich overnight. Better service, clean rooms with working appliances, etc. bring the customers back instead of driving them to the competition.
We travel to this area at least once a year usually twice a year to visit family and we will NEVER stay in this motel again! | 1 | null |
Comfortable hotel
The hotel was clean and comfortable. Hotel staff was nice. Our only complaint was that we had a room facing the river walk and the outdoor theatre. It was very loud at night. We would stay there again. | 4 | null |
Cannot recommend this place at all!
Very shady place! I cannot recommend this hotel at all. My room door did not lock properly, the bathroom was absolutely disgusting and dirty upon my arrival, the elevator got stuck several times during my stay (and of course had no inspection sticker whatsoever) and when I asked them to call me a taxi cab to the airport, a car arrived that was not labeled as a taxi, had no meter in it, the driver had no id, taxi license, or permit but still tried to charge me $5 more for a trip to the airport than the local yellow cabs. I booked the room to avoid the high costs of the conference hotels nearby, but I will never make this mistake again. Even their cheap rates were overpriced for the rooms and service they offer. | 1 | null |
Very good...could be great.
We stayed at The Westin San Diego (Emerald Plaza) for four nights in August 2012. The room was a good size, though a bit dated, and the bed was very comfortable. We accepted the "Green Option", which if I recall correctly, meant that our towels would not be changed for the first three days. In return, we received $15 ($5/day) in vouchers to use within the hotel. We were also pleased to see that our complimentary bottled water was replenished each day.
The downtown location was very convenient. We did not have a rental car for our stay, and we were able to easily get to the San Diego Zoo, Sea World, and Old Town using public transit. It is also walking distance to the Amtrak train station/Trolley station, the Harbor, Little Italy, and Horton Plaza. The hotel provides a complimentary shuttle to the airport. There are a couple minor drawbacks to being downtown - there is a homeless population as with other cities (they did not bother us) and the proximity to the train station meant a bit of extra noise.
There were a few things that prevent me from giving this hotel the highest rating.
Service: We used our vouchers for Starbucks coffee at the Aroma Cafe. The woman who served us twice during the week was unfriendly both times. She said the right words ("My pleasure."), but it felt very insincere - the lack of eye contact, no smile and tone of voice were a stronger message than her words.
Value: We were annoyed to find an invoice for $3.00 slipped under the door on the morning of our departure. We determined that it was for two phone calls to a toll free number. It's not a big amount, but it left us with a negative feeling after a nice stay. Perhaps business guests whose bills are forwarded to their company's accounting department don't notice (or care) about these charges, but we felt "nickeled and dimed" for lack of a better term. Note that this hotel has an extra charge for in-room Wi-Fi ($12.95?), which is frequently offered at no additional cost at other hotels. We chose to use the free Wi-Fi in the lobby.
To end this review on a positive note, the front desk staff and the airport shuttle driver were all friendly and helpful, and we enjoyed our time in San Diego! | 4 | null |
Some good points, and some minor things which could be improved
I searched long and hard for a reasonably priced hotel in NY for 4 nights in June. This one had come up a few times because of the price, and then I finally booked when I met someone who had stayed recently and they said it was "ok".
And it was ok on several points, which are:-
1. Location - nice neighbourhood, very safe, close to Subway, lots of restaurants around. Quiet. I was not disturbed any night. I was on the 8th floor.
2. Cleanliness of room - Housekeeping did a good job and they replenished amenities daily.
3. Upkeep of room - the bathroom seemed to have been renovated recently. THe rest of the room was fine. I had a single room which I knew was going to be small and this was NOT a problem for me because I only spent a couple of hours in it per day. The mattress was very comfortable. No aches and pains.
4. Dario the doorman - friendly and very helpful. Also could answer my many questions. An asset to the hotel.
5. Coffee machine.....on request. - coffee and creamer/sugar packs replenished daily, and plentiful.
6. Refrigerator and microwave in room.
7. Luggage rack and cupboard with hangars - as minor as that might seem, with a small room, having somewhere to put your suitcases meant I didnt have to trip while walking around the room.
The minor points which could be improved, and would have made me given it a 5 rating are:-
1. Check in procedure - As a trainer in customer service, this is one area where just a few added procedures in the process would have made a huge difference.
- At first I was given a lower floor room. My reservation request had been for a quiet room, so I asked if this was going to be quiet. The receptionist then changed it to the 8th floor. That said to me that they had not looked at the request before and assigned a room prior to my arrival. That's easy to do and would have shown that I wasnt just another random reservation. When I went to the room, Housekeeping was still cleaning it.
- When giving me my key, the Receptionist said out my room number, instead of pointing to it on the keycard holder on which it was written. There were other people around. As a single female traveller, you want to ensure there is no compromise on security issues.
- The Receptionist did not enquire whether this was my first time in NY and whether I needed a map or any information. I did, and they had maps available. I had to ask for it. I agree with previous reviews which said the Receptionists were less informed than they should be. They also did not anticipate what info or services you might need, because there was not much interaction during the check in process. THere was only one other guest waiting at the time I checked in.
- There is no folder in the room with basic information such as about the internet, about getting back to the airport etc. So it is even more important for the employees to be forthcoming with information.
2. No free internet. Can't understand how in this age of technology, a hotel doesn't offer free wifi. It's not that expensive to provide and not having it might have made them lose bookings. As other reviewers said, the yogurt place next door has wifi and I imagine the Starbucks across the road too.
3. No safes in the room. There is one in the lobby and you get your individual box, but it is less convenient.
4. Elevator is slow and it's just one. So if you are in a hurry, you may not be pleased so give yourself some extra time. The housekeeping employees also use the same elevator, with their carts and it is not a large elevator. The HK employees are very friendly, though some may not understand English too well. Fortunately I speak Spanish.
The minor points would not deter me from staying here again. The second time around I would know I had to prod for information and ask for things.
Although 96th street might sound far from the centre of the city, the #2 express train is two stops to Times Square so it's quite quick.
It would depend on what you are going to New York for. If you wanted to go to lots of shows, then somewhere between 40th and 50th street might be more ideal. But I suspect there would be noise all night long. I wanted to come back to somewhere quiet so the Hotel Newton suited me fine. | 4 | null |
DISSAPOINTMENT : Not Hampton Quality
While traveling in the United States we ALWAYS stay in Hampton Inns. We love the reception we recieve when arriving and the focus on customer satisfaction. That being said, this Hampton Inn provided none of those things. The hotel is fairly well located in the Inner Harbor, but not the best. We chose it because of our allegiance to Hampton, big mistake. We booked on line and reserved a room on the "Historic 7th Floor" this was done because the web site states that "Our historic 7th floor guest rooms open into a private lobby appointed with original marble and mahogany." Sounded perfect for a relaxing visit to the Inner Harbor of Baltimore. We arrived early for check in due to the flight schedule and decided to see if our room might be available. Upon arriving at the front desk I handed the young lady our reservation, ID and Credit Card, expecting to be welcomed to the Hampton as a Hilton Hhonors member...........so much for expectations. She never made eye contact and stated: "We have not rooms available", no "hello", no "welcome to the Hampton Inn", no smile.........
taken back a bit, I stated that I had pre-paid for a room on the "historic 7th floor." She then stated that I was too early and the rooms were not ready. Would have been nice if she had said: "Welcome to the Hampton Inn, we are so glad you chose us. We are putting the final touches on your room so please leave your luggage with us and feel free to relax in the lobby." Her attitude made me wish I had not pre-paid for a non-refundable room so that I could have left then and there. She had nothing else to say, and turned and walked away from us. Not knowing with to do we went and sat in the lobby, feeling quite unwelcomed, after a long day of flights. In a few minutes she left to go downstairs to an employee party and was replaced by another employee. We then returned to the desk and again stated that we were there and gave the gentelman our reservations. We told him we knew the room was not ready, but asked if he could give us an idea of when it might be so that we would know what to do. He radioed housekeeping and was informed that the room was ready for us!!!???!!! Off we happily went to our "historic 7th floor room with the private lobbby" NOT!!! we we down around hallways tucked into a corner with a room that faced an abandoned building with boarded up windows and opened into a dark little hallway................where was this marvelous, grand private lobby????? We unpacked and resigned ourselves to the pre-paid, non-refundable dissapointment and went back to the lobby to ask if there were any unique cafes within walking distance and were told that there was a MacDonalds close by!!!! The staff at the front desk remained very uninterested in assisting us and were very cold and continued to NEVER make eye contact. Our stay here was such a dissapointment and we will NEVER - EVER - EVER stay here again. Oh we did find the "historic, private lobby on the 7th floor............far from our room. Don't fall for that advertisement, get another room. This Hampton is privately owned and not part of the corporate Hampton Inn family. My suggestion is to forego your allegiance to the Hilton Family and book a better hotel when staying in the Inner Harbor of Baltimore. The only nice people associated with this hotel are the valet parking staff (not affiliated with Hampton Inn). The hotel staff really needs some intensive customer service training. This hotel is a disgrace to the Hampton name. | 2 | null |
BAD MANAGEMENT!
My travel agent made a reservation at this hotel for me when I was stuck in Charlotte, NC for the night of September 5, 2012. The desk clerk quoted her $99 plus taxes. I agreed and caught their shuttle over to the property. I signed an agreement for the above price and received a copy of it upon departure.
The hotel manager (Nita Shah) charged my credit card an additional $92.32 a couple of days later claiming that the clerk misquoted the rate and that they had raised their rates because it was during the Democratic National Convention. She refused to reverse the charge in spite of the fact that I had a firm quote from the hotel, a receipt from the hotel and documentation from my travel agent.
In my opinion, this manager demonstrated poor judgment and a profound lack of maturity with this decision. She didn't even have the courtesy of calling me to advise me of the mistake. She arbitrarily charged my credit card and told me there was nothing she would do to reverse it.
I have filed a dispute with my bank, a complaint with Microtel Corporate and a second complaint with Wyndham Corporate (owns Microtel.)
For the record, the clerk who checked me in was delightful and the young man who took my call when I called, was terrific. It's a nice property but this manager has no business accumen. | 1 | null |
Wouldn't go back on a bet
I travel all the time and I have NEVER had the experiences as I had here. Tried to check in on a Sat night. No signs outside the hotel, no bellman, no doorman, no valet. Drove around the corner and found a doorman and informed him we were checking in. Instead of offering to help with luggage, he directed us "50 ft forward" to the valet WHICH WAS FULL, even for guests. We were directed to the parking lot across the street where there was no one to help with bags. Had to go up and down elevators, escalators and stairs with bags to check in. When I complained, was given validation cards for the parking which, when I tried to use the next day, had expired. There was a party at the pool that provided extremely loud music, eventho we were on the 26th floor, till after 11:30 pm. I spoke to the mgr who admitted communication problems and told me she hoped we'd consider the Westin the next time I'm in LA. I don't think so. There are far better options in downtown LA than this place. | 2 | null |
Many visits to this hotel.
The hotel has recently undergone a lot of great changes. We have been there numerous occasions in the past four years and the hotel has always been accommodating and helpful to both exhibitors and attendees. Without a doubt, I have to agree with many of the other reviews on here that one person sticks out in my mind for having the absolute best service I have ever had at a hotel and that is Henry Robinson, the hotel ambassador. If I didn't know better, I would think he has clones because I have never seen one person be so many places at what seems like the same time and always with a smile and willing to help any way he can. I have told people at numerous other venues that they need a Henry and anyone who has been to the Marriott has always known exactly who I am talking about.
I do recommend this hotel. The few suggestions I have are:
1. You need to better mark the no parking zones in the rear of the building (the side closest to the highway). The curbs are not yellow and there is no signs but yet cars are told to move or be towed.
2. The new bartenders have been a great addition but some of the younger wait staff leaves a little to be desired and need to brush up on their speaking and people skills especially.
3. A few more water stations would be nice during the conventions. | 4 | null |
park n fly so convenient, staff very friendly, cookies are great
Facility could use some updating. Park n Fly very convenient for our annual vacation. Restaurant handy, Ribs tasted old, were tough. The Starbucks coffee counter apparently not open on Sundays which was a real downer for those of us who had to get up early to make our flight. The location is great for airport needs. | 4 | null |
Valet steals out of your car
I will never stay here again. if you can't afford anywhere else and you don't have anything valuable at all, i suggest you stay out by O-hare. this place is small, dirty, and there are 2 elevators hardly working well for 16 floors. the worst issue I had was valet. they are very nice people but i had one of them steal a valuable CD (that is not replaceable and was specially made for me) out of my car. Please, even if you think they would not be so shallow as to steal a CD out of your car they will!!!!!!!! they only stole one and it was my best one that is not replacable. I have called the RRI and was told "we have never had a complaint about valet before." but that was a lie. We already had commented that valet was late getting our car the day before and we were late to a show by about 20-30 minutes. HORRIBLE PLACE. i have given one start b/c it is budget friendly and the front desk people i dealt with were very nice and it's a good location. i will never stay at this place again. | 1 | null |
Event Review
Sheraton Gateway LAX is an amazing venue to work with. Our company uses this venue on a regular basis as it is easy for our clients to reach from the airport (with free airport shuttle) comfortable, with good meeting rooms and great service. Their event staff are some of the best I have had the pleasure of working with. From Luz to Macelino, Roberto, Marco, Agustin, Alfonso, Gabriel, Jose, and Oscar, they all take pride in doing their jobs well, and making sure we (as their clients) have everything we need to take care of our clients and have an amazing event. I always look forward to coming back to the Sheraton and working with their staff.
-Annemarie Wright | 5 | null |
First Rate!
We just completely a one night stay at the Renaissance and it was by far the best hotel I have ever stayed in. We recieved early check in, were upgraded to a harborview room at no charge and the staff from the front desk to housekeeping were a pleasure. The rooms were impeccable, clean and do not have one complaint, other than it was busy. There are constant conventions in Baltimore, so expect a crowd no matter where you stay. The rooms were good size, everything was in working condition and the view was exceptional. Will definately stay here again. If you like comfort and not have to worry about an unclean room, spend the extra $$ and stay here. | 5 | null |
The price says it exactly
I wanted an expensive place to stay for a one night stop half way to our destination. The motel is right beside a busy street so you could hardly hear yourself once you got out of the car. Check in went smoothly but our room was not the best. I don’t really care that the room has not been recently renovated, I just want a clean room. The blankets on the bed had cigarette burns on them , I had to wipe down the bathroom…the room just felt dirty. Luckily we were only here for one night and our son decided to wake up at 4am so we packed up then, grabbed breakfast and drove to our next destination. I have to say the breakfast was the probably the best thing about the stay. They had yogurt, bagel, Danish, banana, juice and coffee. | 2 | null |
AVOID AVOID AVOID!!!!!!!!
Terrible, terrible place ... avoid at all costs it really is just not worth it!
Dirty, smelly, old fashioned, noisy, roach infested, mouldy, terrible customer service, non-existant shuttle service to the airport, non-existant breakfast ... need I say more!? | 1 | null |
Very nice
We got a two room suite, which was much bigger than I expected, with three comfortable beds and two TVs. Historic looking lobby and exterior, and the rooms (bathrooms) also look a bit old, but fresh clean paint and nothing looked worn down or broken. Breakfast wasn't the best (bagels), and no pool, but the staff was very friendly and the location is great. | 4 | null |
Not Good
The private rooms werent too bad although they are small and have no aircon and the walls are thin and it can be noisy. Tv is small and only has 3 channels. 5th floor doorm rooms are a joke good luck surviving the 3rd and 4th floor smell were the homeless people live and they have a pet cat on the 3rd floor and it smells terrible. Bathrooms are covered in dirt and smell even though they get cleaned. Cheap price and the location is in chinatown which isnt the safest place | 1 | null |
Great weekend at the Grand Hyatt!!!!
Just returned from a Fri-Sun visit to DC and stay at the Hyatt. It was great from beginning to end. Easy check in ( and got the upgrade to a suite!). The staff are wonderful. The morning buffet until 1pm on weekends was the best buffet ever - Anything and everything you could want ( don't miss the omlettes made to order). We had tickets to the Wizards at the Verizon Center, had chocolate happy hour at Co Co Sala, and watched college Bball at Red Line. Took a quick walk to the white house - walked to everything including some good clothes shopping with my daughter. The suite had a kitchen, two TV's and bathrooms - perfect for the three of us!!!! It was really cold Saturday night so we cozied up in our room and watched the Duke-Maryland game - Great weekend!!!! The hotel was a wonderful deal on the weekend and everyone seemed happy we were there!!!!!! Oh and it was very quiet as we requested! | 5 | null |
It really isn't that tough to do it right...
I understand this is a high traffic hotel, and I knew that coming out of the gate.
On the way there, I called mid morning to request a 2nd floor room, close to the elevator. When I arrived, I was on the second floor nearly the furthest from the elevator as possible.
The valet parking is HORRIBLY MARKED, I drove around the block twice looking for it. Upon entering the valet parking, I had to ask for a luggage cart. My arrival was on a Sunday night ahead of a major Monday Morning converence. After getting the cart and dumping my stuff in the room I went to the bar to meet an associate. I asked for two miller lites after a lengthy wait for service. I received a miller light and a bud lite. (Both warm)
Breakfast was lack luster and that lack of luster was topped off with warm OJ.
Tonight at the bar, I asked for a miller light and was given a draft yengling. The club sandwich was good, the fries were COLD.
Like I said, it is the simple things that a hotel chooses to or not to do; this place has chosen the later.
At 300 bucks a night, it is a shame. | 2 | null |
Memphis - Where Elvis lives
We checked-in the Clarion twice in a week. The first time, all right! The second time, the bathroom was dirty ... : (
We told the receptionist and she changed the room. Anyway, unnecessary surprise.
The staff are very friendly. The rooms and service at the hotel bar are also excellent. | 3 | null |
Under renovation, quality staff, decent sized room.
We are Gold members with Hilton and upon arrival we were upgraded to the executive floor. Our room was nicely appointed and refurbished. We didn't hear any construction noises. The gym was large and had lots of equipment.
We did notice that room service was quite costly and slow. We came from the Hilton New York and noticed that DC doesn't have much of a night life and we couldn't find anything to eat around the Hotel. Its location is great within walking distance to the attractions, but most things around close at 6pm. Overall if we return to DC we would stay here. | 4 | null |
Very pleasant stay
We had a great stay at the MGM Grand in Detroit. Rooms are with a view, lots of space, nice and new furniture, well designed, luxurious bathroom, hotel in general is at a high level. Very friendly reception, doormen, also the casino staff. Got a rental car organized through the hotel and it worked perfect – from picking up to return.
The only thing we were a little bit surprised of is that the reception couldn’t provide a power charge adapter or organized one.
Would recommend this hotel to friends without hesitation. | 5 | null |
Class, Charm, Service
If anyone ever wants to stay at a wonderful hotel in LA with the above characteristics, I highly recommend the Millenium Biltmore. It has all these plus more amenities. I even saw a wedding performed there. It is a very high class hotel with its grand, golden lobby and the hallways and rooms off the hallways were equally spectacular. The Pershing Square metro line is two blocks away and it is in the heart of the Bunker Hill District. Up the block, you'll find very tall bank, CPA firms, and the Disney Building. I would definitely return to this hotel again. | 5 | null |
AMAZING EXPERIENCE!!!
so my first trip to LA was a very LA experience I guess, had made a booking at an 'luxury home' in the Hollywood Hills to find out that we had been duped by a misleading advert on airbnb. After that traumatic experience I remembered some friends saying that they had recently stayed at Villa Delle Stelle, so that was my first call to find somewhere new to stay. Susan answered the phone and was complete lifesaver, I explained the experience that I had just been through with the previous booking and she swept into action on making something available for us straight away (even though it was after hours). Upon arrival Susan greeted us out the front (we had 2x cars and there is only a space for one, yet she made another one available for us!) and we were welcomed into the Villa. Upon opening the door we were overwhelmed with the presentation, style and attention to detail before us. It was everything we were expecting from our previous 'luxury home' and more. I wish I had listened to my friends recommendation in the first place, Susan was the most gracious host and the apartment was beautifully appointed. (I am a stage lighting designer and the apartment was beautifully lit!). I would wholeheartedly recommend this accommodation over a hotel anyday! If you want to be close to the action in hollywood, this place is perfect! thank you Villa Delle Stelle! | 5 | null |
Good value and excellent location
Next to Chinatown and within walking distance of Union Square and Market Street. We also choose the Baldwin because it is near O'Farell street where all the car rental companies have an office so it was easy to pick our rental car to continue our trip after a few days in SF.
Relatively small but very clean rooms, with good service. Our room had no street view but the advantage of relative quietness. We were a bit annoyed however by the plumbing noises produced when neighbouring guests used their bathroom.
No breakfast facility but plenty of breakfast offers near Union Square. | 4 | null |
Dirty carpet, Dirty dishes, Stinky refrigerator .... & WORSE
We are still at the Hotel Allendale for 2 more nights, unfortunately. We prepaid for the whole stay. & no refunds. Room was spacious, but dirty carpet, kitchen had dirty dishes, refrigerator was dinky & dirty. We lasted 2 days then came home to a suite at 85 degrees. The A/C had gone out. Called he font desk & hey sent over a maintenance mn with freon for the A/C that was not EPA licnsed for A/C work or to handle freon. He said he dint know how to fix it - so we have to move to another room - on a different floor. Asked to borrow a cart to move our stuff to the new room. No luggage carts at this Hotel.
We get to the new room, it's 82 degrees. Turned A/C on & Lund out this room is dirty, smaller, no desk to work on this time. This room had better wireless Internet access.
Poor front desk staff & the pictures of the rooms, grounds & pool are deceiving. Very poor parking. Included breakfast is very bad, & room is not clean or sanitary. This place is poorly maintained, and needs major work to deserveeven a 2 star rating. Hotel not recommended at all. | 1 | null |
Never been so underwhelmed in my life
Wow, if this is now D.C's no1 hotel, I feel sorry for you guys and I shan't be returning. I returned about a week and a half ago from a four night stay here and I was very disappointed. The door and reception staff were very welcoming on arrival, and the door staff remained so throughout the stay. Opening the taxi doors as I stepped out, always offering a 'welcome back' etc, this really helped make the rest of the medicrity.
I wouldnt say I am demanding traveller, but I would say I'm among the target market for this brand, a travelling young professional, and when I pay that amount for a service I expect to get it.
As its been a few days since I returned I probably would have forgot most of this things that erked me so much but I'll recall what still annoys me.
I found the houskeeping service very inconsistent. I got to the room in the late afternoon, no slippers. Nevermind, i thought, I won't use them right now anyway, they'll bring some in the morning. When did turn up? Night number 4.
Used a glass to have a sip of water to take some antibiotics evening 1. The half filled glass, with saturday's lipgloss, was still there on monday evening.
There is a doorbell on the room, but the housekeeping staff barely used it. Just walked it.
2 nights out of 4 my room wasn't turned down, fair enough, I was in the room late on the first night. The second night, left in the early evening, came back at 1. Still no turn down.
I learnt my lesson, I decided call down for turn down when left the room. Now how can you honestly say you've turned down a room and leave the empty martini glass brought up from the bar downstairs? And leave the iron out?
It was really annoying that the bathroom products that were actually used, weren't replaced. Instead I just recieved additional bottles of the ones I never needed. Nothing more frustrating then getting in the shower and realising the shower gel hasn't been replaced. Only a quarter bottle from the previous day, that wasn't even left in the soap dish, not to say that's where the confusion lay.
I was allowed to check out late, which was nice, but when it came down to actually checking out, I waited for 20 minutes while the manager gave some guests checking in her version of the Zagat guide. Now I realise that its important to give guest recommendations etc, but a queue of other guests trying to check in was building up. Surely it would have been better to offer the guest you are with the chance to go up to their room, put their things down and relax, and they can then come down in their own time and ask for you.
When it finally came time to leave, I have to say, I wasn't sad to go. Go thing too, because after I collect my bags from storage it almost felt like a was propelled out the door into a taxi, by what seemed to be a rather stressed out bellman.
After my experience, I couldn't honestly recommend this hotel. | 3 | null |
Do NOT recommend, horrible place
Would absolutely not recommend this place at all.
We booked this room like many others as it was a good location and relatively cheap.
Form the moment we arrived the service was terrible. The hallways were dark, scary and smelt of marijuana. The bedrooms were small, old, musty and the bathrooms were rusty, cracked and not clean. The windows were dirty and the 'air conditioning' box kept us awake all night and hardly spat any air out.
The staff, upon request for a new room, were unhelpful.
We ended up finding new accommodation for the same price at a much more enjoyable establishment.
Would never recommend this place to anyone | 1 | null |
Great place to stay!
We stayed in this hotel for 4 nights in July 2012 and our experience was fine. Our room was clean and spacious, the TV worked fine, and air conditioning was great and bathroom was good. There is a nice little pool which we were grateful for, as it was so hot when we were there. It is a distance from downtown DC but there is a bus which runs every 10-15 minutes from the main road and takes you as far as Union Station in the centre, and it only costs $1.00! We found this service great, especially when heading back to the hotel after an evening out as it is at the top of hill.
We didn't try the restaurant so can't comment.
We did however have to phone reception the morning that we were due to leave after finding a dirty (very dirty) towel had been placed in the bathroom, folded up neatly with the clean ones. I assume this was an innocent mistake of course, but whoever HAD used this towel had clearly never been taught to use toilet paper! This was unfortunate, but there were 3 (usually clean) towels placed in our room every day so we were okay, and we were checking out that morning anyway so didn't affect our trip in any way. When I informed reception I spoke to a nice woman who was very apologetic about this, and I was satisfied. I am giving the overall cleanliness a good review as the room itself was absolutely fine - just not this one towel.
I would stay here again, Georgetown itself is lovely and away from the busy traffic of downtown DC. It was very easy to get to all the sights and we really enjoyed our time there. | 3 | null |
This place sucks
I should have known we were in trouble when the sign above the toilet stated that you should shut the valve off if the toilet overflows. It did. 5 hrs, 3 phone calls, and a visit to the office did nothing - we bought plungers and fixed it ourselves. I will be notifying the San Antonio health department. They could at least have given us our money back on the plungers. Stay away from this dump. | 1 | null |
Recycling toiletries
I stayed at the hotel two weeks ago. One day we noticed that the toiletries that were left seemed to have been used - they were not full bottles. I took them down to the reception and spoke to a manager. To my surprise, the manager did not seem to be very concerned - he just asked if I needed more bottles! He said he will talk to housekeeping but it happened again the very next day. Is this a new Marriott cost cutting program? | 3 | null |
Great atrium/central meeting space, bedroom suite is 2 separate rooms
Earlier reviews mentioned cleanliness so I was leery! But overall the hotel was quite good and I will stay here again.
* We appreciated the huge central atrium, with many tables and chairs around. As a working group, we were able to easily meet and work together for hours.
* Manager's reception - there were chair massages on Tuesday, wow! After going to the bar for our first free glass of wine, a server came around pouring more through the evening. Nice touch!
* The bathroom was not the sanitary level of clean that is REQUIRED in a decent hotel. I did a quick clean with "wipes" and it wasn't too dirty, but not the sparkling clean it should have been. I think the management is paying attention, improvement still needed.
* Free breakfast - nice! Eggs, hash and sausages ready to go, or omlettes made to order. Good fresh fruit, decent (light) coffee, cereal, etc.
* Exercise room - good, 2-3 treadmills, elliptical, free weights, medicine balls. | 4 | null |
Some great aspects, some very mediocre
I don't want to reiterate too much of what others have said, but just touch briefly on some pros and cons to this location.
Pros:
- Great location, right by Michigan Ave/Magnificent Mile, Millenium Park, and just a few miles from Shedd Aquarium/Adler Planetarium/Field Museum
- Nice views from higher floors
- Spacious lobbies with multiple bars, food joints, and a small mall within a short indoor walking distance
- Bathroom showers are nice and spacious
- 24-hour fitness location
- Friendly and helpful staff
Cons:
- Internet is $10/night (I have to take off a star for this alone, even the cheapest of cheap hotels tend to have free wi-fi or hard-line ethernet!)
- Elevators can be woefully inadequate and cause 5-10 minute wait times, though in fairness I was here during a huge conference
- Layout is a bit confusing and the maps provided aren't the most helpful
- No room amenities, at least not in my room, which I paid over $250/night for after taxes (especially compared to the Comfort Inn & Suites around the corner, which had much better rooms for much lower prices)
- No pool or spa, though there are some expensive spas in the Illinois Center mall area
- Rooms are small and cramped for just two people
My parents had to stay around the corner and told me what price they paid and the amenities they had in-room. I would much rather have stayed there and walked for my conference needs, as it takes no more than 3-5 minutes to get from one hotel to the other. | 3 | null |
Needs Cleaning and Updateing
Inexpensive but ultimately not ery satisfactory, this Hojo is on the Hotel Circle so not a bad location but vey hilly uneven lot, tiny pool and at the end of the day grubby and in ned of paint and cleaning and updating. | 2 | null |
Traveler Beware
I give this place 1 star and that is being generous. I booked this hotel for convenience to I-95. Downhill from there. The curbside impression not good (landscaping dead & everything needs a paint job). The front desk girl, Elizabeth good & pleasant offered us an upgrade since we were Choice Hotel members and used points to pay for the room. Boy what a waste of points! Upgrade - open the door to a nice size suite but smell dog odor. Lights don't work, faucet doesn't work, older than old furniture, poor dirty & disgusting deck area, hard broken chaise lounges. Oh yeah the elevator has a loud noise and the floor number doesn't light up. And the list can go on. Word of advice keep driving | 1 | null |
Sticky carpet, bugs in the bed, room smelled like urine
For $67 a night (plus tax) I wasn't expecting too much but when I walked in the lobby I was pleasantly surprised. Nice tile, flat panel tv, a nice little breakfast area. But as we walked down the hall to room 105, the hall smelled musty. In our room, I took off my sandals and my feet literally stuck to the floor. I refused to let my kids take their shoes off. It was vile. After sleeping in the bed, my husband pulled back the covers and saw a big dead roach. After returning to the room on a hot day, the stench of urine was overwhelming. The television was irritatingly outdated and had a busted vertical hold. The beds were lumpy and the pillows flattened as soon as you laid your head down. The air conditioning unit had two options : meat locker and sauna.
It was cheap, but I'd rather stay home than ever stay here again. | 1 | null |
So many little faults I found it frustrating to stay there
The Chicago Essex Inn has nice rooms, is clean and tidy, and is has a good location in the centre of town.
So far, so good.
But I found it really frustrating staying there as several little things built up during my two day stay there.
- I phoned down to the Bell Captain with an urgent question. Was told I would be phoned straight back. But needed to call down again. It seems as if I'd been forgotten about when some other guests had turned up.
- The price of using the internet ($5 for 15 minutes I think) I found really annoying. I didn't notice anyone using the ultra fancy computers in the little business lounge. Why not do what lots of other hotels do and have a couple of standard PCs in a public area where people can quickly (and cheaply/ for free) check their emails, etc?
- The Timeout Magazines on display in the reception were three weeks out of date. When I asked behind the desk they only had Timeout's a week out of date.
- One of the machine's in the gym was missing a component that was needed to make it work. I was told by a member of staff that a new one was ordered a week ago. I asked how long the machine hadn't been working I was told "as long as I've worked here, so at least three months". Why, oh, why wasn't it ordered three months ago???
- The staff in the hotel were polite. But just seemed low energy. Resigned to things not quite working properly. And (in one case) a little surly.
I'll stop there.
So what should be a really good hotel spoilt by poor costumer service. And I would expect very low levels of investment in staff training.
I see across TripAdvisor attentive hotel management responding to reviews here to say what they are doing to address issues raised.
I would be really pleased if the management of the Essex Inn would do this. Although I'm not holding my breath given their track record. | 2 | null |
Desperately seeking renovation.
This hotel is very old in every way. The staff was friendly but had difficulty following directions. My wife called to leave a bottle of wine for me in my room. With 8 hours notice, the staff failed to email her or fax her a list of options and presented me with a 2-Glass bottle at the front desk, after charging my wife for a regular bottle. The rooms are very dark with very small windows for light, especially on the first floor in the back of the hotel. These rooms are one step up from a dungeon. The workout facility lost power due to a blown fuse. | 2 | null |
Believe the reviews!
Chose this hotel based on reviews from Trip Advisor and glad we did. From making our reservation to our check out the staff could not have been better, and attention to detail was outstanding. This was a special anniversary occasion and we found a thoughtful note and a bottle of wine in our room. Being able to have a lovely breakfast right in the hotel was a wonderful convenience, and the wine and cheese in the afternoon a treat after a day of sightseeing. Everything about this hotel is tastefully done and meant to make you feel like a truly valued "guest". Will definitely recommend to friends and chose for our next New York trip. | 5 | null |
Noisey with unresponsive staff
Do not go to this hotel on a Monday. They hold a parking lot party until midnight that is directly under the windows. They use huge speakers with heavy bass music, making it impossible to sleep until the party is over. The crowd noise is also very bad until after the event is over. They advised me the event is every Monday night.
Upon check-in the staff was very unresponsive and acted as if they were doing me a favor by letting me stay in their hotel. They provided no information about the hotel to include me havng to ask for directions to the elevator. Very poor service all the way around.
On the positive side- the rooms are very spacious and well laid out. The beds are comfortable and had it not been for the incessant noise the night would have been nice.
Also note there is $20 valet parking as the only option other than unsecured lots which is not a good option in Detroit. I would recommend the Greektown Casino Hotel as a much nicer and comparatively priced hotel which is nearby. | 2 | null |
Amazing Stay!
My husband and I recently stayed at this Holiday Inn for some R&R (we currently live in the Springs) and we had a great time! The front desk was so welcoming and accomodating. We were upgraded to a high floor on the west-side that overlooked downtown and the mountains!! The beds are big and comfortable, but make sure you know your sleep bed number!
Their customer service is exceptional! Everytime we walked through the lobby we were greeted by Alissa and Amber's warm smile! The food was better than we expected!! I had the steak fajita salad and my husband had the rueben sandwich! Josh, the restaurant supervisor, always came over to say hi and talk sports with my husband :) It felt like we were back at home with friends! Our room was clean and we always had extra bathroom amenities! The last night we were there, my husband and I took advantage of their complimentary transportation that took us to the shopping area for dinner and a movie!
Thank you so much Holiday Inn for making our weekend getaway amazing!We'll be sure to stay here the next time we are in Denver!! | 5 | null |
Beautiful hotel in Chicago
I was surprised to read some bad reviews for this hotel but any doubts I had were lost the minute I checked in. Not only was the place beautiful the service was top notch all around. The front desk was wonderful. The rooms perfect. The location was close to my meeting and close to great restaurants and bars. I will stay here again. | 5 | null |
Renovations Taking Place
Right now, this hotel is undergoing renovations. Restaurants are not in walking distance and there's no food, not even frozen food, for sale in the lobby. Can't even buy a beer. However, staff is extremely friendly and eager to complete the face lift. | 4 | null |
Great hotel, perfect location
Stayed for 7 nights in May / June 2012. Travelled to New York for a week of theatre, so the location couldn't be better. Less than a minute to Times Square and within 10 minutes of every theatre we were seeing shows at.
We had a twin room on the 9th floor overlooking 44th Street. There was a little bit of traffic noise in the mornings, but generally it was very quiet. The room was a fair size (for New York) and the air conditioning was fantastic given the heat outside.
The front desk staff were generally helpful, although there was often only one person on reception so this caused a long wait.
We ate at the Saju Bistro next door one dinner and breakfast, but wouldn't recommend it. The food was okay, if a little overpriced for what it was, but the service was poor.
On our last day, I was feeling unwell and asked what the cost would be for a late checkout. I was kindly offered an extra 2 hours free of charge which was a kind gesture and greatly appreciated.
My only reservation in saying such good things about the hotel is that it may get so booked up now that I won't be able to get a room in the future! | 4 | null |
Handy Location If Your Goal Is to Visit Six Flags
We chose this hotel for a quick trip down from Dallas to take the kids to Fiesta Texas and visit The Natural Bridge Caverns during 4th of July. We had a good experience with the Drury Plaza Riverwalk a couple of years ago, so decided to give another Drury a try. The hotel is literally less than 5 minutes from Six Flags and even the drive to The Caverns was only about 20 minutes. The location is great, but the rooms are just OK. Nothing fancy, just a basic room (Riverwalk Drury rooms were much nicer). The towels and bedding could use a definite upgrade. The towels are the really cheap super thin kind that absorb very little water. And, the fitted sheets on both beds in the room had elastic that was completely shot. I kept waking up in the middle of the night with the fitted sheet pulling off the bed and laying on bare hotel mattress. Talk about gross! Needless to say, I didn't sleep very well. The "free" amenities, which are the same as at other Drurys, are good. Breakfast was adequate and the 5:30 kickback had enough options to make a dinner out of it. However, don't expect much for the three alcoholic beverages. I think they use the absolute cheapest off-label stuff. Mixed drinks were awful, couldn't even finish one. Even the beer, which was supposed to be Bud Light, was very watery more like Keystone. But it's free, so oh well.
So, if you're just looking for a basic place to stay for a quick trip that's budget friendly (and not a Motel 6), this hotel is a good choice. Not sure I would choose to stay for more than a night or two though. If coming to stay near Six Flags again, I would be happier at the Westin or the new Elian. | 3 | null |
Don't even bother .. you would get better sleeping on a park bench ...
Let me just start by saying if this is truly a four diamond hotel I would hate to see the rest of the hotels that Memphis has to offer….
Before I stayed I emailed the hotel with a question and got a snotty reply, I replied with a second question and I am still waiting on the response..
Called the hotel then to ask my question, about what was the best way to get form the airport the person on the desk had no idea...
Got into the room and it was dirty. The ceiling looked as if it were about to fall in, hair in the bathroom. We moved rooms and that was far better.
Asked the door man for a map of the area and to point out were the hotel was on it … he had no idea where the hotel was…
We had breakfast in the hotel, that was the only nice part...
Had no stamps at the front desk to send a postcard!
To top it all off I got my credit card bill and it had charges on it from the hotel, I emailed the hotel for a copy of my bill and seen that there were minibar charges on it which we did not have. I have email the hotel and asked them to remove it… but I have had no one get back to me. Few days later I rang the hotel and asked them to remove it, after putting me on hold for an age they could not find me.
What’s funny about this is that after you stay in the hotel they email you with a survey, which is a great way of catching bad comments before they end up on things like yelp and TripAdvisor. I filled out this email and told them all about what happened and no one got back to me so here we are... the hotel lack with the ability to follow up on issues. Overall I would not go back, nor recommend it for others...
I am really starting to think that southern hospitality is just a myth | 1 | null |
Luxury and great location
From the moment we arrived to the moment we left - we had an amazing experience at this hotel. Stayed for 6 nights, it costs - but its worth it. After a long day of sightseeing and shopping, it was amazing coming back to the hotel and relax. Rooms are fair in size, and the bed - OMG. Never slept better. | 5 | null |
Fabulous room and great service -- written by a native NYer!
My family and I live in NYC but we lost power during Hurricane Sandy. We were lucky to get a reservation at the Essex House for a few nights and lucked out even further with a suite. While we didn't have views, the suite was over 900 sq feet and was set-up super well. There were two separate rooms so we could have our son in one room and we could sleep in the other without disrupting him. It had 1.5 baths, too. The staff was extremely friendly, maid-service happened on-demand and the location couldn't be beat. For laundry, we used the Essex Cleaners a block away to save money and they delivered right back tot the hotel! I would recommend this hotel to tourists and native NYers looking for a staycation! | 5 | null |
Excellent location in the heart of midtown
There is no waiting to check into the Club Quarters. Their modern check in system enables you to get your room key as quickly as you can type. The front desk is very helpful if you need them. The elevators are not too fast, so give yourself some extra time if you need to get somewhere in a hurry. The rooms are small, but they are always clean. The temperature is very comfortable- something I find extremely important in NYC. If you need a bite to eat, they have a lovely restaurant with a view. The only downside to this hotel is that their mattresses are not keeping pace with the soft sleepers on the market. It is an excellent value for the money. | 4 | null |
Great location, huge hotel but minimal amenities and $38/nt to park!!!
This place was very nice but very pricy for what you get. For the price and the $38/nt for guest to park, you would think it would come with more amenities-at least a continental breakfast but everything had a fee. Even if you get a go deal on this place plan on spending your money on the rest of the stuff. Everything is overpriced. On the plus side, it's nice and our hotel had a nice view from our window. Sheets smelt though and had stains on them, almost called to have them changed but since my husband and I were only staying for one night we figured it wasn't that big of a deal. If your okay paying for all the extra's than with that all set aside, it's overall fairly nice, just couldn't get over the amount for parking and food. | 3 | null |
good value... nothing special
I stayed with my boyfriend at this hotel only for one night near Valentine's Day to celebrate. It just have a very large/modern feel, and not really any personal warmth. I met him later after he had already checked in, and when I walked into the hotel, no one greeted me or offered any help. It's not that I need to be greeted, but it is the little personal touches that makes a hotel stand out. The whole staff seemed busy, pleasant, but never welcoming or warm. It took awhile for me to find the right elevator to our room (because the lobby is huge) and I just felt like I was one of the crowd, not there to have a great experience. After dinner, we came back to the hotel around midnight or 1am, and everything had already shut down in the hotel. For a hotel bar in NY to already be dark at 1am on Thursday, it seemed a little weird. Also, room service wasn't available 24 hours so if we wanted food, we'd have to order elsewhere. They wouldn't even deliver a wine bottle or any drinks after the kitchen closed. Last call in NY is 4am and it was just annoying that we couldn't get a bottle to the room at 1:30am to continue celebrating the holiday. I know that may not seem like a big deal, but for a NY hotel in the times square area, I feel it is just expected to have 24 hour in-room dining. The room itself was way bigger than I had expected. We had a living room and a bedroom, both a decent size not even by NY standards. However, besides location and room size, there is nothing too special about the hotel. For the room alone, after all the NY taxes, it was roughly around $500 which I feel there are way better hotel experiences in the area for that price range. | 3 | null |
what is happening to Marriott....
On February 11, we decided to stay at the Marriott Courtyard Property located on Tremont Street, downtown Boston MA. I am deeply sorry to write and state how terribly disappointed once again our visit with Marriott has been. I am trying to understand if this is just coincident or a sign of a weakened economy and Marriott does not have enough funds or business to maintain their rooms with integrity. Attached is one photo I am including and just one example of the condition which I find not acceptable to their standards.. In additon to this photo two of the four walls inside the room had a dozen or so scuff marks left by previous customers. It appears housekeeping may have ateempted to clean off these markings and thus leaving a bleached scuff marks behind. So that discribes the interior. In addition to interior issues, we found it necessary to contact the front desk to report a drunk couple fighting in the hallway outside our door, loud banging noices coming from adjoining rooms, loud music downstairs on the street level with several Boston police responding to the complaint. This location is situated in a beautiful theater district just two streets from Newbury Street shoppiing, etc. Sleep was mostly out of the question. This hotel property is also a category 5 which is I believe one of the highest rated hotels in regards to Marriott Courtyard points, rewards, etc. | 2 | null |
Don't pay retail...
We stayed here for 2 nights. I used my HHonors card and a discount code to get what I thought was a great rate for a Hilton. I applied for available upgrades, and got one for a One bedroom suite. Score!
The front desk was friendly and welcoming, and gave us free breakfast coupons for the restaurant since the Executive Lounge is closed on weekends. Very cool.
As we walked down some serious long hallways, my enthusiasm kinda diminished. Stained carpeting here and there. Room service tray left out (that we saw many hours later, but apparently was picked up that morning). Hmm.
So, we got to the room, which was in an odd 3 door cubby in a corner. Upon first opening, you're hit in the face with this smell. Like someone let a wet dog in the room, but then left. It wasn't like "Oh dear god in heaven", but it was REALLY persistent. To the housekeeping's credit, the sweet lady named Maria (she made a point of introductions, and was very pleasant), left us a bottle of air freshener for the weekend. We used it many times, but could never get the smell to go away.
The rest of the room, while spacious, is horribly dated. The furniture has it's fair share of bumps and uncountable scratches. The overall decor is probably 20+ years old. The curtains had small tears and stains all over (what I hope was ketchup, but I didn't dare investigate closer). Even the baggage/bell hop cart was gross. It looked like noone had ever cleaned it.. fingerprints, smudges, and smears of god knows what on all the bars. It was VERY disappointing for the quality I think of for a Hilton.
Aside from the sofa bed having old sheets still on it (the other reason for calling housekeeping), crumbs and hairs included, the room was clean however. The bed was clean, the sheets clean, and I am meticulous about checking this (the idea of bedbugs or something scares the bajesus out of me). All clean, and that was good. The towels were heavier weight, and there was PLENTY! The bathroom, while dated, was incredibly large. It is seriously showing it's age and wear, however. Paint peeling on the ceiling, one too many caulking attempts in the shower, the jetted tub looking quite well used, etc. But it was clean and stocked. A lot of the finish work seemed to be odd. Something missing from the kitchen (a dishwasher?), door protectors being cut crudely to fit around door knobs, etc. Our neighbor's door seemed like it had tape holding the peephole together.. no idea there, I didn't stay to study it.
The staff were all friendly, and the only problem I had in a staff-respect was that nobody answers their phones. Seriously. Housekeeping took 3 attempts, a few minutes a piece. The front desk one night took 4 attempts, including even calling the hotel's phone book number to try and get a hold of anyone (note: they charge for local calls. I got them to remove that $0.75 charge after showing that I was trying to call THEM from my room. which brings up a point... 0.75 cent for a call that no one picked up??? Wow).
The hotel is fairly quiet from the road noise, which is loud outside. However, we heard jets taking off all night from the airport. It sounded kind of like thunder rumbling, so it didn't bother me much, but for those looking for absolute silence, I don't think you'll get it. The plus side is, it's crazy close to the PHX airport.
The a/c worked great, and will chill you out if you forget to turn it down.
There is a restaurant onsite and a "gift shop" of sorts, but honestly, it's a bit pricey. $3.99 for a 1 liter bottle of water. When I asked my hubby how much the breakfast buffet was if he had paid (we got coupons for it), he said it was something like $15/person. So, plan accordingly.
So, overall, it was an okay stay. The service was good, but the room was a big disappointment for what I expect from a name brand like this. If I had to pay full rates, I would have been seriously mad. But, the event we were attending was right in the hotel, and that saved us a lot of effort and gas money, so it worked out well. I might stay here again if future events are held here, but ONLY on a good discounted rate. | 3 | null |
Just Great!
Only stayed one night during April in a moderate sized room - paid only about £70. Had everything we needed and was clean and well turned out. Was way bigger than your average British hotel.
What made the stay there so lovely were the extra bits....
Hotel staff were absolutely fantastic. Prior to the stay I emailed the hotel explaining that it was a special occasion and they arranged for complimentary treats to be delivered as a surprise in the evening. Also, we had completely forgotten to print our theatre tickets for the evening, and they just did it for us, no problem at the desk.They chatted to us about the local restaurants and helped us out. (The zoo is very close too.)
The pool was open which was lovely. The jacuzzi was an unexpected treat outside too. Lounging in the hammocks was fun in the garden in the afternoon. The grounds are beautiful in the spring.
We just had a wonderful day or two, which was greatly helped by all the helpful and courteous staff.
Thank you! | 5 | null |
Value for your money
The rooms are clean, but everything from the hallway carpet to the furniture was stained, dingy, and old. The food is great and the service is ok. Stay here if you find a good bargain. | 3 | null |
Comfortable Stay
The Paramount Hotel is truly centrally located, Downtown Seattle is truly within walking distance as are many restaurants and cafe's. Check In was fast and easy. Everything was very clean, from the lobby, elevators, hallways, room and bathroom. I was visiting my son who lives in Tacoma. We had a double queen bed room. I do like how the shower and toilet are separate from the sink area. However, it would have been nice if there was a private changing area, so we wouldn't need to change in the small, but nicely appointed bathroom. I do wish the windows would open on the larger hotels. It was beautiful weather in Seatlle and it would have been nice to take advantage of the fresh breezes. Also, I am not a big fan of valet parking, as I like to have access to my car whenever I want without having to ask someone. That is a problem with some of the downtown hotels. Overall, my son and I enjoyed our stay at the Paramount Hotel and I would stay here again. | 4 | null |
Just awful
When I called to book the hotel room, I was told by a woman on the phone that the pet fee was $10. When my boyfriend and I arrived, they tried to charge us $25. I told the woman at the desk what I was told and even that their website said the same thing. She charged me $10. THEN we got into our room. There was no remote, the toilet was broken completely off, and there were spiders in the bathroom. We dealt with all of that and just went to bed. At 3am, our room had gotten 3 phone calls. Then in the morning, the toilet just stopped working. I had to turn off the water to prevent it from overflowing. My boyfriend used the bathroom that was in the hallway, and even then he complained about it being filthy. Now, I can't even get a hold of a manager at the hotel to complain about my stay. I will never stay at a Clarion again. I read such great reviews online and this is what we got. It was definitely not worth the money at all. | 1 | null |
Great location/Dirty room
My son was visiting Drexel and the hotel was a short distance from Drexel and Penn. There were several good restaurants in the area including Pizza Rustica which was across the street.
As a Starwood member, our room was upgraded and included a mini fridge. Although the parking is expensive at $25 per day, the garage is attached to the hotel and offers in and out privileges.
HOWEVER, the hotel room floor along the window and the area under the night table was littered with debris - pretzel sticks and miscellaneous unidentifiable tidbits. None of these areas were properly cleaned during our stay. The towels were replaced daily and although the bathroom was clean when we checked in, it was not cleaned properly during our stay. I did not complain because I was curious to know if it would be inspected by a supervisor and then cleaned properly. Obviously. no one is inspecting rooms on the 17th floor! Three people seemed to be assigned to clean this floor and each time I entered or exited the room, they were standing in the hallway talking to each other. One day as I exited the elevator, one of the cleaning staff was actually sitting on the table next to the elevator complaining (and cursing) to another coworker.
There is a Hilton hotel nearby and I think that we will try this hotel next time. | 3 | null |
Love Hilton Hotels - now this Hampton too
I have stayed in Indianapolis and it's area more times then I can count. Since we get Hilton points we usually pick one of their hotels, but this is the first time we have stayed at this Hampton. We chose it because it gives a great military discount and it was in the heart of downtown - you can walk to so many things. Circle Center Mall is just a block away - but sadly we found there are few great shops left there. Better to stop at Hamilton Town Center or Keystone.There are lots of wonderful restaurants within a block or two of the Hampton. We found a gem in the Pearl Street Pizzaria - it's down an alleyway and if you are looking for a good beer selection you should check it out. The Hampton parking valet service was much better then other downtown Indy hotels. It was easy to turn into and we were met promptly. Cost is $17. Read reviews on this site and so asked for a room on a high level and at the end of the hallway - good advice! Only noise problem we had was the heater. Each room has it's own control so you can set it to the temp you like - it is loud when it starts up so be sure to set the bedtime temp for a low sleeping degree. One odd thing - the pillows are square shaped - but found them very comfortable. | 5 | null |
We were robbed
Ok, I just feel if you're paying well over $200 for a room you should get something to show for it. The location was on Michigan Ave but if I pay just a little more I could have had way better (Peninsula, Park Hyatt, shoot the Omni was 10x better). We ordered a deluxe executive suite, and it was so below sub par. The room was very small (so small the ice bucket was in the closet), the bathroom was just as small, just well lit (a plus). Wallpaper was peeling, outlets barely covered, no view. The only thing appealing was the bed, and that may have been because I was so tired. And we were really excited because this is the Palmer House.
The Palmer House does have nice restaurants: the Lockwood (quiet, distinguished) and the Potter's Lounge (grown/sexy) | 2 | null |
Avoid this place
I paid 169 usd for a room with no wifi, no tv ( not working ) and no ac ( the reception told me open the window !)
DC was busy i guess because a congress session so had to stay in a cheap hotel.
I felt really unsafe in the hotel, so everytime i went out i locked my passport in my suitcase. Bathroom was decent. I have been given a twin bedroom eventhough that i was all by myself. Therefore the bed was small. It was so hot on the room. And you could hear the noise of the street.... | 1 | null |
A HAPPY STAY
Big room with fridge, coffee maker and couch of matching colored fabric with bed linens and headboard. Room well sound proof even so close to airport. Bistro food is better than expected; flat screen TV in each table. Mini mart with microwave, boarding pass printing area add to the convenience. Free wifi a big plus or you can use one of the 4 computers in the lobby to surf. Check in, check out fast. Can valet park or self park at nearby Sunrise Parking Lot, latter reasonable price. Friend stayed at another hotel next door and find this Courtyard much more updated and comfortable. Plenty of shopping and eateries along Sepulveda and close by Interstate 105 & 405. The only suggestion of improvement is the safe deposit box is too low in the closet and you have to kneel down to get to it, other than that it's been a very satisfactory stay. | 4 | null |
Always Perfect
We have stayed at this hotel a half dozen times in the last few years for romantic overnights. It is my favorite hotel in the US. The view is stunning, the service is impeccable, and the bathrooms are incredible (I could spend all day in the soaking tub!) | 5 | null |
Stay the F(amily) away
We booked anonymously last minute on hotwire and checked in around midnight. We needed an inexpensive place around San Jose, nothing fancy, just a basic, clean room for the night. Our impressions:
- FILTHY: Our "non-smoking room" stank like a bar and had cig burns in the comforter. The bedding and towels also reeked, we had to use our t shirts as pillow cases. My white socks were showing dirt just from walking on the carpet. I'd hate to see what a blacklight would reveal.
- UNSAFE: I know prostitutes when I see them, and there were a few working the parking lot. And some dudes were really watching us closely and if they weren't gang members, they sure looked the part. I know it sounds judgmental, but that was the reality.
- LOUD: There was some thumping bass music that could be heard all throughout the hotel courtyard, and very loud in our room. It could not be drowned out no matter how much white noise we had on. The front desk clerk said he'd "look into it" but it went on another hour well after 2 am. THEN at 5:30 we were awakened by some unexplained thumping (not rhythmic enough to be coitus) and could not go back to sleep.
- BAD SERVICE: The front desk clerk was a cliche for every sleazy hotel worker you've ever seen in a movie. Rude and CREEPY to the max.
This place should be condemned. Worst $80 I've ever spent, we should've just slept in the rental car. | 1 | null |
A dump. Mold. No heat. Stale smoke smell. Phone not working.
A tired, out of date, dump. Bathroom has mold and had strong musty smell. Phone didn't work. No heat with temps in the 40s and only provides one thin blanket. Next night they brought a little space heater. Beds squeak and you can hear couples in the next room because their bed squeaks too. Barking dog from house in back of hotel. A bed skirt left over from 1970. Tired, banged up old furniture -- second-hand furniture?.. Room smelled of stale smoke though claims to be none smoking. Unsavory looking characters hang out in the open parking garage, leaning on cars, smoking. Old, boxy tv with limited channel selection. Pitiful excuse for a hotel. | 1 | null |
Great Times Square location
I stayed 9 nights at The Pearl in a deluxe queen room. The room and bathroom were very spacious for such a central NY location and the closet space ample for a long stay for one person. The bed was very comfortable. The air conditioner was noisy as others have commented, and I didn't enjoy the construction from about 7am on a nearby building (obviously not something the hotel can control). Apart from that there wasn't too much street noise.
Breakfast was ok - I agree with others that the plastic plates and cutlery are a bit odd for the price of the hotel.
The staff were mostly very friendly and helpful, although I did have issues checking out.
The location was excellent and handy to have a huge Food Emporium on the corner of 8th. It was only a 15-20 minute walk to the Javits Centre for my conference. | 4 | null |
Get yourself here to see the Golden City
Park like a king, stroll up to a tight corner lot of bricks and let the valet have your wheels. Glide through a royal entrance and take that express elevator to the suite on floor 18. Don't leave without taking a meal or a drink up on 19--360 views of our fair Golden City--when you get your tab, just remember, you're buying a view.
You're on top of the Mark Hopkins, on top of Nob Hill, on top of the world. | 5 | null |
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