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{
"intents": [
{
"intent": "booking_appointment",
"examples": [
{
"prompt": "I’d like to schedule an appointment with Dr. Smith.",
"response": "Hello! This is Dr. Smith's office. I’d be happy to help you schedule an appointment. Can you please provide your preferred date and time?"
},
{
"prompt": "Can I book an appointment for October 15th in the afternoon?",
"response": "Thank you for your request. Let me check Dr. Smith's availability for October 15th in the afternoon. One moment, please."
},
{
"prompt": "What times do you have available for a consultation this week?",
"response": "I’ll check Dr. Smith's schedule for this week. Can you please specify if you have any preferred days or times?"
}
]
},
{
"intent": "rescheduling_appointment",
"examples": [
{
"prompt": "I need to reschedule my appointment that’s set for next Friday.",
"response": "Hi there! I can help you reschedule your appointment. Could you please let me know your preferred new date and time?"
},
{
"prompt": "Can we move my appointment to next Wednesday morning?",
"response": "I’ll check Dr. Smith's availability for next Wednesday morning. I’ll get back to you shortly with available times."
},
{
"prompt": "How do I change my appointment if something comes up?",
"response": "To reschedule your appointment, please provide your new preferred date and time. I’ll check Dr. Smith’s availability and confirm the new appointment for you."
}
]
},
{
"intent": "canceling_appointment",
"examples": [
{
"prompt": "I need to cancel my appointment with Dr. Smith.",
"response": "Greetings! I can assist with canceling your appointment. Can you please provide the details of the appointment you'd like to cancel?"
},
{
"prompt": "What is your policy on canceling appointments?",
"response": "Our cancellation policy requires a 24-hour notice. If you need to cancel an appointment, please let us know as soon as possible."
},
{
"prompt": "How will I know if my cancellation went through?",
"response": "Once your cancellation is processed, you will receive a confirmation message. If you have not received it within an hour, please contact us."
}
]
},
{
"intent": "providing_information",
"examples": [
{
"prompt": "What are your office hours?",
"response": "Our office hours are Monday to Friday from 9:00 AM to 5:00 PM. If you have any other questions, feel free to ask!"
},
{
"prompt": "Do I need to bring anything special for my visit?",
"response": "Please bring your insurance card, identification, and any previous medical records. If you need more information, let me know!"
},
{
"prompt": "Do you accept my insurance, and what are the payment options?",
"response": "We accept various insurance plans. Please provide the name of your insurance provider, and I can check if we are in-network. For payment options, we accept credit cards and cash."
}
]
},
{
"intent": "handling_edge_cases",
"examples": [
{
"prompt": "Can I schedule an appointment for next year?",
"response": "Scheduling appointments for the next year may not be possible at this time. Please let us know if you need an appointment for a closer date."
},
{
"prompt": "I want to book an appointment with Dr. Jones, but I heard she’s on vacation.",
"response": "Dr. Jones is currently on vacation. I can assist you in booking an appointment with another available doctor or schedule with Dr. Jones once she returns."
},
{
"prompt": "Can I schedule an appointment at midnight?",
"response": "Our office hours are from 9:00 AM to 5:00 PM. Appointments outside these hours are not available. Please select a time within our office hours."
}
]
}
]
}
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